DPS Guide to Disability Support Queensland 2020 by DPS Publishing

Disability Support

DPS GUIDE TO

Everyone deserves the chance to reach their full potential Your Journey Choice and Control Information and Supports

Queensland 2020

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Quick Guide

Use this ‘Quick Guide’ to go straight to the back half of the book to find information about support services and directory tables of disability service providers in Queensland.

In Home & Community Support Community access and inclusion

Domestic assistance Home maintenance and gardening Life skills Meals and shopping Multicultural support Personal care Respite Sports, social and recreational support Transport Travel and holidays Provider Directory

Therapists & Specialists

70 72 72 73 73 74 74 77 78 79 80 84-96

Behavioural support 100 Dietitians/Nutritionists 100 Early intervention 101 Professionals 101 Occupational therapists 102 Paediatricians 102 Physiotherapists 103 Psychologists 103 Speech therapists 104 Therapeutic supports 105 Training/workshops 105 Provider Directory 106-116

Accommodation 117

24-hour emergency accommodation 119 Housing and public housing 120 Long-term accommodation 120 Respite 121 Shared living 121 Short-term accommodation 122 Specialist Disability Accommodation 122 Supported independent living 122 Tenancy 123 Provider Directory 124-126

Advisors 127

Assessments 130 Case coordinators 130 Education support 131 Employment support 132 Financial services 132 Intervention support 132 Plan managers 133 Support coordinators 134 Provider Directory 135-142

Equipment & Technology 143

Assistive technology 145 Communication equipment 146 Educational toys 146 Healthcare products 147 Home modifications 147 Mobility equipment 148 Vehicle modifications 148 Provider Directory 149-158

Mental Health 159

Mental health support 161 Helplines 161 Mental health nurses 162 Psychologists 162 Psychiatrists 162 Psychosocial support 163 Social workers 163 Support groups 164 Provider Directory 165-167

Contents Start your NDIS journey - flow chart.............................................................................................................................. 2 From the Managing Editor............................................................................................................................................................ 3 Purpose of this Guide/How to use.................................................................................................................................... 4 About disability support services....................................................................................................................................... 5

Definitions and often used terms........................................................................................................................ 10-11 Useful phone numbers and websites/Abbreviations......................................................... 12-13 Types of disabilities................................................................................................................................................................................ 14

Disability at different ages. ........................................................................................................................................................ 17 Understanding the NDIS............................................................................................................................................................... 23 Eligibility/How to apply for the NDIS........................................................................................................................ 24 Partners of the NDIS............................................................................................................................................................................. 25 Early intervention under NDIS............................................................................................................................................. 28 Planning meeting and your first plan...................................................................................................................... 32

Planning meeting checklist........................................................................................................................................... 37-38 What support can I get?................................................................................................................................................................. 39

What is Core support?....................................................................................................................................................................... 40

What is Capital support?............................................................................................................................................................... 41 What is Capacity building support?............................................................................................................................ 43 Managing your plan............................................................................................................................................................................. 48 NDIS pricing....................................................................................................................................................................................................... 51 Financial support....................................................................................................................................................................................... 53 Education............................................................................................................................................................................................................... 54 Employment and volunteering options.............................................................................................................. 55 Companion Card........................................................................................................................................................................................ 57 Accessible transport............................................................................................................................................................................. 57

Disability advocates.............................................................................................................................................................................. 59 Carer support................................................................................................................................................................................................... 60

Diversity.................................................................................................................................................................................................................... 63 How to read the tables. ................................................................................................................................................................... 65 Queensland area map....................................................................................................................................................................... 66 In Home & Community Support....................................................................................................................................... 67 In Home & Community Support Directory...................................................................................................... 84

Therapist & Specialists...................................................................................................................................................................... 97 Therapists & Specialist Directory..................................................................................................................................106

Accommodation....................................................................................................................................................................................117 Accommodation Directory....................................................................................................................................................124 Advisors................................................................................................................................................................................................................127 Advisors Directory................................................................................................................................................................................135 Equipment & Technology. ......................................................................................................................................................143

Equipment & Technology Directory.......................................................................................................................149 Mental Health.............................................................................................................................................................................................159 Mental Health Directory.............................................................................................................................................................165

Index..........................................................................................................................................................................................................................168

Feature stories

Christina’s story – “It made me realise how much I am capable of”................ 7

Natalie’s story – Accessing supports when living rural......................................................30 Jane’s story – Being an adaptable and resilient parent.....................................................46

DisabilitySupportGuide.com.au

Start your NDIS journey here I am new to NDIS

I have NDIS approval

Check if you are eligible and apply for funding

Get ready for your planning meeting

Contact NDIA

1800 800 110 or visit DisabilitySupportGuide.com.au Read more on page 24

Read more on page 36

NDIS – National Disability Insurance Scheme

From the Managing Editor DPS Guide to Disability Support Queensland 2020

Printed April 2020

RRP $12.95, inc GST Managing Editor Margot White

margot.white@dps.com.au Chief Executive Officer Michelle Beech

It’s my pleasure to welcome you to the second edition of the DPS Guide to Disability Support Queensland.

A publication to help you find your way through the many different options and considerations when learning about and searching for disability support.

You may be on the search for information about disabilities or trying to find out how to access Government funding. Or you

may be looking to find local support services to help out at home, develop new skills or help you be part of the community when living with disability.

As a parent of a child on the autism spectrum I know what it’s like to feel overwhelmed and confused by the enormous amount of information, as well as the long journey, from the first inkling at two and a half that ‘something wasn’t right’, to an official diagnosis just shy of his eighth birthday.

Having experienced the long road of countless visits to specialists and therapists, going

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through numerous assessments in search for a diagnosis, then working through all

the different support options out there and finding the best one for us while trying to

access the NDIS and preparing for our first plan, I know just how much a support guide like our DPS Guide to Disability Support can help.

The disability journey is unique to each and every person and their family and carers, and we know that everyone enters the path of information gathering and decision

making at different stages. But, for almost everyone on the disability journey, one thing is clear: navigating the maze of disability support services can be overwhelming and every situation is unique.

In a time when emotions are high and you really should be able to focus your attention on making sure you and your loved one receive the best supports possible, you

shouldn’t have to spend endless hours researching how an occupational therapist can help your child or who to contact for information about modifying your home to help you live independently.

With the knowledge that no two people face the same challenges or have the same needs, and knowing the importance of being able to find the best support for your

The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. Images within this publication may have been altered from their original format. Images: Shutterstock.com © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® D isability Support Guide trademark, DPS Guide to Disability Support is pending registration.

circumstances in order to make informed choices, we have developed this Guide alongside our online resource DisabilitySupportGuide.com.au.

We have collected all the information you need in one go-to-place, explaining what is

involved and what you can expect. Amongst the information you’ll also find a handful of consumer stories from people who have travelled the road to supports before you and were willing to share their experiences.

On top of that we have included an extensive list of service providers to help you reach your goals and live your best life with the right supports in place.

So, whether you are searching for yourself, a child, a partner, parent, friend or other

loved one, on how to access Government funding, the DPS Guide to Disability Support

is here to help you live your best life with the right supports and information.

And when you’re ready to share the story of your disability journey please contact me on 08 8276 7999 or send me an email at margot.white@dps.com.au.

Margot White – Managing Editor DisabilitySupportGuide.com.au

Purpose of this Guide The number of Australians living with disability under the age of 65 is growing. It is expected that the number of people receiving support from the National Disability Insurance Scheme (NDIS) will total 460,000. Most importantly, the NDIS gives you

more choice and control over the supports you receive.

With these big industry changes and the

impacts to consumers, DPS Publishing made

the decision to apply their more than 20 years knowledge of providing the Guide to Aged

Care into a State and Territory focused guide for disability, known as the DPS Guide to

Disability Support.

Just like the much-loved DPS Guide to Aged Care, the DPS Guide to Disability Support will offer

a starting point for people with disability, their families, carers and even service providers, no The Australian Government is working with the

matter what stage of the journey you are at.

for those in need now and into the future.

needs and position in what is often a confusing

disability sector to improve and set up supports Part of the Government’s dedication to the improvement of the current and future

It will help you navigate and understand your

and overwhelming time, and help create some order among the confusion.

disability supports is the introduction and ongoing roll out of the NDIS.

The national program is the new way of

providing support for people with disability, their families and carers and aims to build

skills and capability so you can participate in your community.

How to use the Guide

In this Guide you’ll find

relevant, up-to-date and

accurate information to assist you on your journey

Inside these pages, you’ll find relevant, up-to-

In the back half of the book, starting from

your journey. From navigating the NDIS and

In Home & Community Support, Therapists

date and accurate information to assist you on learning about the different types of disabilities, right through to finding disability supports that suit your needs.

page 67, you’ll find six sections covering

& Specialists, Accommodation, Advisors,

Equipment & Technology and Mental Health. These sections provide useful information

In the first half of the Guide you will find

about some of the most commonly searched

alongside inspiring feature stories from fellow

These colour coded sections also include

the system and seeking disability supports for

that have verified their listings with DPS,

information articles on a range of topics,

support services.

Australians who share their journey of navigating

directory tables of a number of providers

themselves or their loved one.

indicating that they deliver services in Queensland.

DPS Guide to Disability Support Queensland 2020

About disability support services For some people with disability life can be made easier when they have access to support. In Australia, there are lots of support options available, depending on the type of disability that you have and where you live. Informal support One of the most commonly used types of

disability support is informal support. Any help you’re receiving from family, friends and social networks and that you’re not paying for is considered informal support.

If you are using informal support it can still

be useful to have a system in place, such as a calendar or spreadsheet, to coordinate who

helps out with what and when, to ensure you have support when you need it.

There is also support available to help your carer look after you or to help them when they are unable to support you because of illness or if they need to take a break.

You can read more about carer support on page 60.

Formal supports There is a large range of for-profit and

not-for-profit disability support services in

This can range from in home support, such as occupational therapy, through to support in

other settings such as disability support officers to help young people navigate school and family situations.

Queensland that can provide support for

The Government also provides funding to

smaller organisations such as local churches

for parents and carers of people with disability.

operators.

people with disability enjoy a fulfilling life,

people with disability. These range from

access groups that can provide social support

and community organisations to larger national

This can be an important aspect of helping

Formal supports can be a good way to get

focused assistance, such as medical support,

including being able to interact with peers to the best of their ability.

therapies, domestic assistance or personal

care, provided by experienced and trained support workers.

Discover a range of formal disability support providers and services in the directory section starting on page 67 or head to DisabilitySupportGuide.com.au

Government funded services If you have a disability you may be eligible

for disability support through Government funded services.

Disability support services can help: • develop skills

• (re)gain independence • (re)gain confidence

• support you in every day tasks • access aids or equipment

• direct you to further supports DisabilitySupportGuide.com.au

If you are not sure about what sort of services

The National Standards are in place to make

from, it can be worth speaking to your doctor.

of the planning and delivery of support services

you or the person you care for could benefit

They can help you to design a care and support plan taking into account your current and

future needs. They can also direct you to local service providers.

National Standards for Disability Services To help ensure you are accessing the same

disability services and support as everyone else right across the nation, the Australian Government has created some guidelines

known as the National Standards for Disability Services (National Standards).

Designed with the help of people with

disability, families, friends, carers, service

sure that people with disability are at the centre so that you are given the opportunity to take control of your life.

National Disability Strategy Like the National Standards for Disability

Services, the National Disability Strategy (the

Strategy) works to protect and promote your human rights.

As a 10 year national plan, the Strategy hopes to improve the services and supports you access, address disability issues, guide Government activity across mainstream and disability

specific areas of public policy and create a more inclusive Australia.

providers, advocacy organisations and peak

The National Standards help maintain the

disability bodies, the National Standards focus

quality of disability services and encourage

on the rights and outcomes of people with

disability by encouraging choice and control.

choice and control for people with disability

The National Standards also help maintain the quality of disability services by ensuring they: 1. Promote your individual rights to freedom of expression, self-determination and

The Strategy has five main focus areas to help support you:

decision-making, as well as actively prevent

⃝ Making sure your community is inclusive

with disability.

⃝ Protecting you from discrimination,

abuse, harm, neglect and violence of people 2. Work alongside you, your family, friends

and carers to promote opportunities for

meaningful participation and active inclusion

and accessible

violence, abuse and neglect

⃝ Offering you financial security

through employment, housing and

in society.

3. Plan, deliver, assess and review services and

business opportunities

⃝ Ensuring you have equal rights to

supports to ensure they help people with

participate in lifelong learning including

your goals.

training, additional education and

early childhood education, vocational

disability build on your strengths and reach 4. Seek regular feedback as a basis to inform individual and organisation-wide service reviews and improvement.

5. Manage the service in a transparent, fair, equal and responsive way.

6. Ensure effective and accountable service

management and leadership to maximise outcomes for all individuals.

transition into employment.

⃝ Maintaining your health and wellbeing

through health services and promotion

Overall, the National Standards for Disability

Services and National Disability Strategy aim

to support you during all stages of your life by ensuring high-quality services are available

to help you reach your potential within your local community.

DPS Guide to Disability Support Queensland 2020

Christina’s story “It made me realise how much I am capable of ”

FEATURE STORY

A startling 30cm is all it took to change Christina Vithoulkas’ life as she knew it. That’s the distance she came up short on a motorbike jump in September 2018, causing her to break her back in three places. The 24 - year - old is now a T5 complete paraplegic, meaning she has no

sensation and control below her chest, but is already back in the ‘saddle’ and as determined as ever.

After being introduced to the hobby she loves by an ex - boyfriend at 19, Christina began racing dirt bikes and freestyle motocross which is how she met her fiancé James.

Having fallen in

love with the bike

and James the pair

had planned to share their love of freestyle

“I folded completely in half. “James said he saw my bottom touch my head and heard the snap.”

“The last thing I can remember was riding up to the ramp but I can’t

remember launching off it or the crash. I can only remember waking up with James beside me.”

“My life had just

Christina also fractured

her ribs, lacerated her

flipped upside

down and nothing

was going to be the same again.”

motocross (FMX) with others,

start their own FMX show business, plan their wedding and then start a family.

spleen, tore ligaments in both her neck

and shoulder and

punctured her lungs.

“My back wheel clipped the top of the down ramp, kicking the back end of

my bike up which threw my feet off my

foot pegs, making me land on my head and shoulder.

scarier for me to ask . . . if I was able

to have kids and when they said yes it was like from that point on I knew everything was going to be okay.”

Strength and determination After two and a half weeks at Royal

Adelaide, Christina was transferred to

Austin Hospital in Victoria for four days before her recovery began at Royal Talbot Rehabilitation Centre.

waiting for the ambulance

was in and was unable to feel James pinching her legs.

a moment of realisation

landing, changing her life forever.

question which was actually more

because of the overwhelming pain she

Recalling the day of her accident,

gap when she fell 30 cm short of the

“I then moved on to my second

extent of the damage while

“I didn’t really think about it

2.6 metre high ramp with a 16 metre

straight away.

She says she knew the

Life changing Christina says she was jumping a

surprisingly enough I accepted that

too much other than having that my life had just flipped upside down and nothing was going to be the same again.”

Following a six hour surgery at Royal Adelaide Hospital, Christina awoke to ask the

doctors two important questions. “I did ask them if I would be able

to walk again and they said no and Christina broke her back in three places. Photo: Supplied

DisabilitySupportGuide.com.au

FEATURE STORY

It was here Christina demonstrated her

“It was an amazing day because

on her bike and as a result she was the

overwhelming to see in person

strength and determination to get back fastest paraplegic to be discharged after a stay of only two months.

I was able to attend and it was the amount of support I She says its this

learnt a lot about my injury but

family, friends and

could. I made plenty of friends and mostly learnt a lot about myself. I learnt how stubborn I truly was.”

Coming from a Greek background,

Christina’s family means everything to

has allowed her to

maintain a resilient

and positive attitude.

Overwhelming support During her recovery, her sister Irene

not on what I don’t have and I have so

for medical and ongoing costs.

Christina even tagged along for one ride to meet and thank her support team first hand.

I’m done I start to

I don’t have.”

helped me through this injury because

to show support and help raise money

there and then. Once go over in my head

everything I’m grateful

and not on what

“I have always had a very

helped organise a number of bike rides

or sadness I let it all out

what I do have

her and played a vital role during an undoubtedly difficult time.

“If I have a moment of frustration

focused on

support from her

even strangers, that

has to be grateful for.

“I’ve only

have,” Christina recalls.

“I made the most out of rehab as I

her, and everything else in her life she

grateful attitude towards life and that

I’ve only focused on what I do have and much support from so many people

so it’s impossible for me to feel upset.” Ever positive, Christina says she has no regrets and rarely has bad days,

choosing to focus on the happiness,

adrenaline and adventure riding gave

for and then I have a

great day.”

Christina says she would

be lost without James who

has been by her side through it all. “Without him by my side pushing me

and reminding me who I am and what I’m capable of I don’t think I would be where I am today.

“He has surprised me so much with how much he has taken on.

“Before my accident, I would have

never been able to let him help me or see the things he sees now and its incredible.

“I’m very proud of the man he has become throughout this and he amazes me each day,” she says.

Getting back on the bike Back at home with her three rottweilers and loving, supportive fiancé,

temporary modifications have been

made to their rental house including an entry ramp and portable ensuite, but

James has also been working hard on a modified motorbike for his fiancé.

The bike, which requires a customised seat to hold Christina in position and

gears that can be controlled by hand, is a work in progress, but that hasn’t stopped Christina from enjoying a Support from family and friends has helped Christina to maintain a positive attitude.

DPS Guide to Disability Support Queensland 2020

quick joy ride.

FEATURE STORY

“ I would

love to be

the first female

paraplegic

motocross racer

in Australia and help

motivate and inspire

more women

into the

sport.” Christina is determined to get back on her bike.

“I was supposed to only be measured

“Disability toilets with mirrors too high

tell people with spinal injuries or

riding around our paddock.

forehead and ramps into stores made

come to accept their situation and just

up and I ended up with a helmet on

“It’s been six and a half months since

that you can’t even see the top of your way too steep.

my accident and the doctor advised

“I went to get my makeup done at a

extreme activities but I’ve allowed

chair so James had to lift me into one of

I wait 12 months before doing any

myself nine to ten months before I start to slowly learn to ride again.

“Hopefully the bike will be ready within the next couple of months and I’ll be back doing what I loved the most again.”

Christine says she has experienced some challenges going from an

able-bodied, active young woman to a wheelchair user and says she’s also more aware of barriers people with disability face within society.

“I’ve noticed the communities efforts to make things accessible, but

clearly they [planners] have no true

store and they wouldn’t do it in my their high chairs,” she explains.

Looking forward With some motivational speaking

sudden disability that the sooner they get on with life the easier it becomes. “Find the things that scare you or

intimidate you and give them a go. “I found getting out of my comfort zone in my chair was helpful and

it made me realise how much I am capable of,” she says.

already under her belt, Christina hopes

She is now looking forward to whatever

with spinal injuries on their journey

some personal goals.

sharing her experience will help people to recovery.

She says positivity and determination can help unleash inner strength you

didn’t know you had when faced with a spinal injury or sudden disability.

“I still feel like the exact same girl I was moments before my crash, honestly, nothing has changed.

the future holds and is busy setting “I would love to be the first female

paraplegic motocross racer in Australia and help motivate and inspire more women into the sport.

“There’s a lot of things I would love

to get involved with and since being

injured this has opened so many new doors and paths for me to follow.

understanding and I don’t blame them

“Obviously everyone handles situations

“It honestly excites me because for

wiser myself before my accident.”

might not essentially work for others

know what the future holds but I know

because I would’ve been none the

differently and what works for me

but from my own experience I would

the first time in my life I don’t actually it’s going to be great.”

DisabilitySupportGuide.com.au

Definitions and often used terms When going through all the information provided to you, you may come across some words you have not heard before or you are unsure of what they mean. We’ve put together a list of ‘definitions and often used terms’ where we explain the meaning of these words. Access requirements – Criteria that need to be met for

Eligibility – Whether a person is able to receive support

on page 23.

Early Childhood Early Intervention (ECEI) – Supports

someone to become a participant of the NDIS. Read more Accessible – A place that is able to be reached, entered or used by every individual including those with disability, usually by elevators, ramps or chair lifts.

Advocacy – A person or organisation that acts as a voice and

through the NDIS.

available under NDIS for children under the age of seven

years to help reduce the effects of disability, improve their skills and limit the need of assistance in later life. Find out more on page 28.

supports your rights. Advocates campaign and speak up for

Formal support – When you pay someone to help you

Agency managed – One of the funding options available

or preparing a meal. You may find these people through

see ‘Plan managed funding’ and ‘Self managed funding’.

help you.

Assistive technology – A product, device or equipment

are documented in your individual plan and must meet your

functional abilities.

Government funded – Money or funds made available by

social change, equal rights and opportunity.

with activities like going to the shops, helping you shower

where the budget in your plan is managed by the NDIA. Also

an agency or your service provider sends these people to

Read more about plan management options on page 48.

Funding – Supports paid for under the NDIS. These supports

that helps maintain, increase or improve your skills and

goals and needs.

Capacity building support – Funding for therapies and

the State/Territory or Federal Government.

Also see ‘Capital support’ and ‘Core support’.

and social networks with activities like cooking meals, going

services that will help you build your skills and independence.

Informal support – Help you’re receiving from family, friends

Capital support – Funding for aids and equipment to allow

shopping or driving you to appointments. You don’t pay

can also include funding for specialist accommodation. Also

Intervention support – A combination of the different

Carers statement – A document describing the care

independence and participation within your community.

person with disability receives appropriate support in their

organisations that have partnered with the NDIA to help

you to live independently or your carer to support you. This

these people to help you.

see ‘Capacity building support’ and ‘Core support’.

supports available to help maintain or improve your

provided by a carer to their loved one to ensure the

Local Area Coordinators (LAC) – Local community

NDIS plan.

access and manage the NDIS by providing information,

Core support – Funding for supports that will help you go

preparing plans and connecting participants to services and

and ‘Capital support’.

Modifications – Changes made to an environment, product

about your daily life. Also see ‘Capacity building support’

providers. Read more on page 25.

Developmental delay – When a child develops at a slower

or equipment to make it easier to use or access to help

milestones at the expected times.

National Disability Insurance Agency (NDIA) – The

rate than other children of the same age and doesn’t reach

increase your independence.

Diagnosis – The identification of a disease, disorder,

independent Government agency that looks after the

discussion about symptoms.

National Disability Insurance Scheme (NDIS) – The

condition or disability following assessments, tests and

funding and coordination of the NDIS.

Disability – A physical, mental, cognitive or developmental

Government-run program that helps support people living

part in everyday activities or interactions. The condition is

individual needs, reach personal goals, participate in the

condition that limits a person’s ability to engage or take

with disability or early intervention needs to meet their

permanent or likely to be permanent.

community and increase their independence.

DPS Guide to Disability Support Queensland 2020

Participant – Someone who has been approved to receive

Respite – A break from your usual living or caring

Participant statement – A document describing the

community, at someone else’s home or in home support.

the NDIS.

available to people with disability across Australia.

supports through the NDIS.

environment. This could be at a day centre, within the

goals and aspirations you want to achieve with the help of

Roll out – The process of how NDIS services are being made

Plan – A document detailing the individual needs and goals

Scheme – Another word for program. Used as a shortened

under the NDIS to help meet those goals.

(NDIS).

of a participant and the types of supports that will be funded

term to refer to the National Disability Insurance Scheme

Plan implementation – Organising the supports and funding

Self managed funding – One of the funding options

Plan managed funding – One of the funding options

providers yourself. Also see ‘Agency managed funding’ and

look after the payment of services and products. Also see

options on page 49.

Read more about plan management options on page 49.

provider detailing the types of services and supports that will

within your NDIS plan so it works for you.

available where you manage supports and payments to

available where a plan manager manages your plan and will

‘Plan managed funding’. Read more about plan management

‘Agency managed funding’ and ‘Self managed funding’.

Service agreement – A contract between you and your

Plan managers – Plan managers can help you get the most

be delivered.

payments associated with your supports.

towards the cost of purpose built or specialist designed

out of your NDIS funding by handling the paperwork and

Specialist Disability Accommodation (SDA) – Funding

Provider – A person or organisation that delivers products

housing. Available under the ‘Capital supports group’ to

‘Registered provider’.

Unregistered provider – A person or organisation that has

or services to people living with disability. Also see

some high support needs NDIS participants.

Registered provider – A person or organisation that has

chosen not to register with the NDIS and does not need to

registered with the NDIS and meets certain criteria to provide

adhere to NDIA guidelines and pricing. Also see ‘Provider’.

a product or service to participants of the NDIS. Also see ‘Provider’.

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Useful phone numbers and websites Below and opposite are lists of phone numbers and websites of Queenslandâ&#x20AC;&#x2018;based and national organisations that may be able to help you get started on your disability journey.

Queensland Aged and Disability Advocacy Australia (ADA Australia)............................................................................................................. 07 3637 6000 adaaustralia.com.au Autism QLD.......................................................................................................................07 3273 0093 autismqld.com.au Blind Citizens QLD..................................................................................................... 07 4632 6019 bca.org.au Carers QLD......................................................................................................................... 1800 242 636 carersqld.com.au Companion Card Queensland. ...................................................................................13 74 68 companioncard.gov.au Deaf Services QLD..................................................................................................... 07 3892 8500 deafservices.org.au Department of Communities, Disability Services and Seniors..................................................................................13 74 68 communities.qld.gov.au

Multiple Sclerosis QLD.......................................................................................... 1800 177 591 msqld.org.au Muscular Dystrophy QLD................................................................................... 07 3243 9700 mdqld.org.au National Disability Services (QLD branch)...................................... 07 3828 9400 nds.org.au Office of the Public Advocate QLD.......................................................... 07 3224 7424 justice.qld.gov.au/public-advocate Public Guardian............................................................................................................ 1300 653 187 publicguardian.qld.gov.au Queensland Advocacy Inc....................................07 3844 4200 or 1300 130 582 qai.org.au Queensland Centre for Intellectual and Developmental Disability (QCIDD)............................................... 07 3163 2412 qcidd.centre.uq.edu.au

disabilitysupportqld.org.au

Queenslanders with Disability Network...........................................1300 363 783 qdn.org.au

Down Syndrome QLD. ........................................................................................... 07 3356 6655 downsyndromeqld.org.au

Queensland Womenâ&#x20AC;&#x2122;s Health Network. .............................................07 4789 0665 qwhn.asn.au

Guide Dogs QLD........................................................................................................... 1800 810 122 guidedogsqld.com.au

Stroke Foundation.....................................................................................................1800 787 653 strokefoundation.org.au

Mackay Advocacy .......................................................................................................07 49578710 mackayadvocacy.com.au

Synapse (formerly Brain Injury Association of QLD)............. 07 3137 7400 synapse.org.au

Disability Support Queensland

Abbreviations AAT.....................................Administrative Appeals Tribunal

CRCC........Commonwealth Respite & Carelink Centre

OT................................................................. Occupational therapist

ABA.................................................. Applied behaviour analysis

DES. ..................................... Disability Employment Services

PPMS................. Primary progressive multiple sclerosis

ABI.................................................................... Acquired brain injury

DSG.........................................................Disability Support Guide

PTSD........................................ Post traumatic stress disorder

ACAT........................................... Aged Care Assessment Team

ECEI.............................. Early Childhood Early Intervention

PWDA................................. People with Disability Australia

ADD......................................................Attention deficit disorder

FXS........................................................................Fragile X Syndrome

RRMS................ Relapsing-remitting multiple sclerosis

ADE..................................... Australian Disability Enterprises

GP........................................................................ General practitioner

SCI.......................................................................... Spinal cord injuries

ADHD.............Attention deficit hyperactivity disorder

LAC.............................................................. Local Area Coordinator

SDA........................ Specialist Disability Accommodation

APD.............................................Auditory processing disorder

LGBTIQ...................................................... Lesbian, gay, bisexual,

SLES......................... School Leaver Employment Support

ASD..................................................... Autism spectrum disorder

SPD...............................................Sensory processing disorder

CALD.......................Culturally and Linguistically Diverse CAPD.....................Central auditory processing disorder CHSP........ Commonwealth Home Support Programme COPD..............................................Chronic pulmonary disease CoS................................................................. Continuity of Support CP........................................................................................ Cerebral palsy

transgender, intersex, questioning

MD....................................................................... Muscular dystrophy MS............................................................................... Multiple sclerosis

SPMS..........Secondary progressive multiple sclerosis VB-MAPP................................ Verbal Behaviour Milestones

NDIA..................... National Disability Insurance Agency

NDIS..................... National Disability Insurance Scheme

WWDA........................Women With Disabilities Australia

NESB.......................... Non-English Speaking Background OCD....................................... Obsessive compulsive disorder

DPS Guide to Disability Support Queensland 2020

Assessment and Placement Program

Useful phone numbers and websites continued National Carers Australia. ...........................................................................................................1800 242 636 carersaustralia.com.au Carer Gateway................................................................................................................1800 422 737 carergateway.gov.au Centrelink - Disability, Sickness & Carers Line........................................... 13 27 17 servicesaustralia/individuals/centrelink Deafness Forum of Australia..........................................................................02 6262 7808 deafnessforum.org.au Department of Health .......................................................................................... 02 6289 1555 health.gov.au Department of Social Services..................................................................... 1300 653 227 dss.gov.au Department of Social Services Early Intervention Helpdesk.............................................................1800 778 581 dss.gov.au/disability-and-carers/ programmes-services/for-people-with-disability Disability Advocacy Finder............ disabilityadvocacyfinder.dss.gov.au/ disability/ndap First Peopleâ&#x20AC;&#x2122;s Disability Network.............................................................. 02 9267 4195 fpdn.org.au Independent Living Centre............................................................................ 1300 885 886 ilcaustralia.org.au

Lifeline. ................................................................................................................................................ 13 11 14 lifeline.org.au Medicare............................................................................................................................................ 13 20 11 servicesaustralia.gov.au/individuals/medicare

MyGov. ................................................................................................................................................ 13 23 07 my.gov.au National Continence Helpline...................................................................... 1800 330 066 continence.org.au

National Dementia Helpline.......................................................................... 1800 100 500 dementia.org.au National Disability Insurance Agency.................................................. 1800 800 110 ndis.gov.au

National Disability Services.............................................................................02 6283 3200 nds.org.au People with Disability Australia................................................................. 1800 422 015 pwd.org.au

Relationships Australia.........................................................................................1300 364 277 relationships.org.au Services Australia (formerly Department of Human Services).... 13 24 68 servicesaustralia.gov.au Translating and Interpreting Service..................................................................13 14 50 tisnational.gov.au

We see you We see a meal being planned. We see making good choices. We see ability. We see independence. We see everyone as equal. For everyday disability support you can count on visit lifestylesolutions.org.au or call 1800 634 748 LIFESTYLE SOLUTIONS IS A REGISTERED NDIS SERVICE PROVIDER

Tessa out fruit and vegetable shopping with her Support Worker Lisa.

DisabilitySupportGuide.com.au

Types of disabilities In general, a disability is a physical, mental, cognitive or developmental condition that is likely to be permanent and limits a person’s ability to engage or take part in everyday activities or interactions. There are many different types of disabilities

and each one can affect people in different ways. There are different causes of disability. The

condition may be due to a genetic condition, the result of an injury or illness, or can be caused by complications during pregnancy or birth.

However, sometimes the reason for disability is simply unknown or can’t be determined.

The different types of disabilities can roughly

be grouped into four main categories: physical, intellectual, sensory and mental health.

On the next few pages you’ll find more detailed descriptions of each.

Around one-third of Australian households

Physical disabilities A physical disability involves long-term or

Some physical disabilities are obvious. For

function. It can affect your mobility, stamina or

walk and you need a wheelchair, but some are

permanent loss of part of your body’s physical skills in performing tasks. Physical disabilities

includes a

can be genetic and the result of something that

person with

occur as part of an illness or injury.

disability

happened during pregnancy or birth or can

People with physical disabilities may experience daily challenges, from getting out of bed in

the morning and day-to-day tasks like eating, drinking and toileting, to preparing for a social outing.

example, if you have lost a limb or are unable to less obvious, such as epilepsy.

Physical disabilities commonly involve

impairments of the neuromusculoskeletal

system, such as amputation, acquired brain

injury (ABI) and stroke, cerebral palsy, epilepsy, motor neurone disease, multiple sclerosis,

muscular dystrophy, Parkinson’s disease, polio, respiratory disorders and spina bifida.

For more information about physical disabilities, visit DisabilitySupportGuide.com.au.

DPS Guide to Disability Support Queensland 2020

People

Intellectual disabilities

with an

There is a wide range of intellectual disabilities

and learning difficulties, including

to person.

impulsivity, cause and effect reasoning

and the level of disability can vary from person Somebody with an intellectual disability

may have a reduced ability to think, learn or

problems with memory, attention,

and adaptive functioning difficulties. ⃝ Fragile X syndrome (FXS) –

communicate which can create challenges in

A genetic condition causing intellectual

inclusion and employment.

as anxiety, shyness, attention deficit

relationship building, education, behaviour,

Intellectual disabilities can be genetic or caused by complications during pregnancy or birth,

through some illnesses, exposure to alcohol and drugs or after an accident.

People with an intellectual disability may have

an IQ lower than 70 (the average IQ is 100), have considerable difficulty looking after themselves and their safety, and often find it hard to communicate and socialise.

The most common intellectual disabilities include:

⃝ Autism – A lifelong developmental

disability, behavioural difficulties, such

intellectual disability

often find it hard to

communicate and socialise

hyperactivity disorder (ADHD), aggression, learning challenges, developmental delay, speech and communication difficulties and various physical characteristics.

Viral or bacterial infections during pregnancy, complications during birth or following

an illness, such as measles or meningitis, malnutrition and exposure to alcohol,

drugs or other toxins can also result in intellectual disability.

To find out more about intellectual disabilities, visit DisabilitySupportGuide.com.au.

condition categorised by difficulties in

social interaction, communication, sensory processing difficulties and restricted interests and behaviours.

⃝ Developmental delay – When a child develops at a slower rate than other

children of the same age and doesn’t

reach milestones at the expected times.

These delays may occur in the way a child moves, communicates, thinks, learns or behaves with others.

⃝ Down syndrome – People living with Down syndrome have characteristic physical features and a delay in development. It is caused by

the development of an extra

chromosome 21 during pregnancy

and affects one in 700-900 babies.

⃝ Fetal alcohol spectrum disorder (FASD) – A lifelong condition relating to permanent brain damage caused by alcohol exposure in the womb. The majority of children

and adults who have FASD experience

significant cognitive, behavioural, health

DisabilitySupportGuide.com.au

Sensory disabilities Everyday we use our senses to understand the world around us. For someone with a sensory disability this is particularly difficult.

A sensory disability affects a person’s senses; their sight, hearing, smell, touch, taste or spacial awareness.

People with sensory disability may feel sensory input more or less intensely than other people which impacts on a person’s ability to interact

example, deficits in balance, gross motor

in different environments and perform

and fine motor coordination and the

daily activities.

ability to perform skilled, familiar and/or

For people with sensory difficulties there are three main components:

⃝ Sensory modulation disorder is a

novel motor actions.

⃝ Sensory discrimination disorder is a

problem with sensing similarities and

problem with turning sensory messages

differences between sensations. For

into controlled behaviour that matches

example, incorrect processing of visual

the nature and intensity of the sensory

or auditory input, inattentiveness,

information. For example, over-reactions

disorganisation and poor

to touch, movement, sounds, odours and tastes can cause discomfort, avoidance, distractibility and anxiety.

⃝ Sensory-based motor disorder is a

problem with stabilising, moving or planning a series of movements in response to sensory demands. For

Someone

school performance.

The most common sensory disabilities include

autism, hearing impairment, sensory processing disorder and vision impairment.

For more information on sensory disabilities, visit DisabilitySupportGuide.com.au

Mental health According to the World Health Organisation,

It is important to remember not all mental

every individual realises their own potential,

under the National Disability Insurance Scheme

with a sensory

mental health is a state of wellbeing in which

disability may

can cope with the normal stresses of life, work

feel sensory

productively and is able to make a contribution to their community.

input more or

Severe mental health conditions can cause

less intensely

a mental illness may withdraw from work,

psychological disabilities. Someone living with

than other

education and social activities as it affects

people

people perceive the world around them.

thoughts, moods, behaviour and the way People with mental illness may require medication or regular psychological

assessments to manage their condition. 16

DPS Guide to Disability Support Queensland 2020

health conditions are considered a disability

(NDIS). However, if the psychosocial disability is permanent or likely to be permanent, has a

significant impact on the person’s everyday life

and their ability to participate in the community and is likely to require lifelong support, you may receive NDIS support, providing you meet the other age and residency requirements.

Common mental health conditions include

schizophrenia, obsessive compulsive disorder,

post traumatic stress disorder and depression. To find out more about psychosocial disability, head to DisabilitySupportGuide.com.au.

Disability at different ages Living life through different stages, from infancy to early childhood and primary school age, adolescence, adulthood and into old age, all have their own challenges and demands. For a person with disability, going through

these developmental transitions means that the focus and supports may change over time.

The focus of supports for a child with disability in primary school won’t be the same as for an adult. And a teenager on the path to

independence has different challenges from

a person with disability nearing the age of 65

who may be looking at a possible transition into aged care services.

To help you find age appropriate support, age groups are highlighted within each directory table in the second half of this Guide.

For preschool children with disability, early intervention is the best way to support their development

Preschool 0 - 4 years The first few years of a child’s life are a very

Early intervention will work best when tailored

things, discover the world and reach important

early intervention proving the most effective.

exciting time. As we watch them learn new

milestones, it is an especially pivotal time for a child with special needs.

to your child’s individual needs with intensive

However, the quality of therapy is always better than the quantity.

For preschool aged children with disability, early

Most therapies can be undertaken at a range of

development. If you have questions or concerns

home, in a therapist’s office, at child care or

intervention is the best way to support their

about your child’s development speak to your GP or paediatrician. They can monitor your

child’s progress and direct you to other health services if needed.

locations including in the comfort of your own kindergarten or online via video conferencing. Some common therapies for preschool aged children include occupational therapy for

fine motor skills, physiotherapy for balance,

Once your child has been diagnosed, your

sitting, crawling and walking, and speech

suited to your child. Your therapy options could

eating and drinking skills. Disabilities such

intervention with a therapist or a group session

hearing and vision impairments may require

doctor can suggest therapies or services best

therapy to help with speech, language and

involve parent-child therapy, one-on-one

as autism spectrum disorder, cerebral palsy,

with other children.

specialised support.

DisabilitySupportGuide.com.au

A range of early intervention therapies are

available through hospitals, community health centres, specialist disability services or early intervention services.

When choosing early intervention therapies and services for your child, make sure they are: ⃝ Family and child focused

⃝ Flexible and allow yourself and other family members to work alongside your child

⃝ Monitoring progress regularly

⃝ Specifically designed for children with disability.

It’s important to remember every child is

different and no single program will suit every child with disability and their family.

As a parent, it’s vital to do your research, ask questions and focus on what you want for

you and your child, when planning their early intervention strategies.

⃝ Tailored to your child’s needs

You can find a range of support options in the

⃝ Well-structured and supportive

DisabilitySupportGuide.com.au.

⃝ Focused on the development of new skills

directory tables starting on page 67 or visit

⃝ Proven effective through evidence-based research on real people

⃝ Developmentally appropriate with tailored plans and qualified staff

Every child is different and no single program will suit every child with disability and their family

Kids 5 - 12 years Between the ages of five and 12, your

A range of disability support options are

world gets bigger and they start to further

schooling years, with most schools catering to

child continues to grow and develop, their

expand important relationships outside the family environment.

available to help your child throughout their

children with disability. To find out more about educational support, turn to page 54.

Becoming independent, developing friendships,

Supports may change as your child gets older

how to manage problems and conflicts can

and support services to make sure they still

getting along with people and learning

be challenging skills to master for children with disability.

Helping your child to work through those challenges and teaching them tools and

strategies to manage different situations and

people are important skills to develop during those years.

For many children with a disability, schooling

can be a challenging time. However, there are a number of ways to make this easier and ensure they feel supported by parents, teachers and peers as they develop lifelong skills.

As a parent of a child with disability you are able to choose the best option for your child and

your family, regardless of their level of disability. Besides choosing the type of school, there are

other aspects to consider such as financial costs,

and you may want to check in with therapists meet your child’s needs.

As your child approaches high school age, you

may want to consider putting supports in place

to assist with the transition from primary school to high school.

Adding community supports, such as local

sporting clubs, community activities or support groups, can all be an extra social component that can benefit your child’s development at this age.

Getting your child the support they need as early as possible puts them in good stead

for the future. You can find disability service

providers offering a range of supports in the

back half of this Guide starting on page 67 or visit DisabilitySupportGuide.com.au.

accessibility and safety. 18

DPS Guide to Disability Support Queensland 2020

Teenagers 13 - 17 years Transitioning to adulthood is a huge emotional and psychological step, where hormonal

changes, secondary education and preparing for employment play a key role.

During this time, teenagers often feel self-

conscious and pay particular attention to the

views and opinions of those around them. It is also a time where discrimination may wiggle its way into school and work life.

The Disability Discrimination Act (1992)

protects people with disability from being

treated unfairly, as well as their relatives, friends and carers. If you experience discrimination, speaking with teachers and management is the first step.

It is important for people with disability to have

the necessary supports to navigate adolescence, learn life skills and find their way into becoming independent adults.

Challenges may arise during puberty with hormonal and body changes. There are a

number of health workshops that can help people with disability and their families

understand the changes that are taking place.

Government bodies also provide a myriad of information on adolescent issues for people with disability. Keeping an open line of

communication between parents and doctors is just as important.

A number of programs are available to help with the transition of people with disability from

high school to the workforce. Often these are

run as vocational training, where students gain credit towards their high school accreditation

through a work placement. This enables them to learn lifelong communication, teamwork

Challenges throughout

and time management skills while building

relationships with customers and colleagues.

adolescence can include:

Most high schools also provide career

• going through puberty

disability decide on a career path, establish

• hormonal and body changes • low self esteem

• bullying by peers • stress

• trouble with decision making

• getting ready for employment

counselling which can help people with a plan and set goals for getting there.

For people with disability, the transition into

adulthood can be daunting and overwhelming,

but support from family, friends, colleagues and teachers, among other support staff, can help them reach their full potential.

For a list of support options go to the directory

section of this Guide starting on page 67 or visit DisabilitySupportGuide.com.au.

DisabilitySupportGuide.com.au

Around 53%

Adults 18 - 64 years With some planning, support and

encouragement most adults with disability can learn new skills, build relationships, be

part of the community, and ultimately live a meaningful life.

Adults living with disability face a variety of

challenges on a daily basis in the community and in the workplace. There may be

barriers around attitude, communication, physical obstacles, policy, programs or social environments.

of people with Social – barriers in employment, education and other areas of society.

People with disability are more likely to fall

victim to violence, fraud, abuse, neglect and

sexual assault, in and outside the workplace. A number of organisations including People with Disability Australia (1800 422 015),

1800RESPECT (1800 737 732) and Women With Disabilities Australia (0438 535 123) work to

prevent and protect people with disability from these situations.

Alongside discrimination and accessibility, the main barrier

adults with disability face are

opportunities for employment. Statistics show approximately 53% of people with a disability aged

between 15 and 64 years old are

currently employed, compared to

83% of people without a disability. The Department of Social Services’ Disability Employment Services

(DES) offers employment assistance Photo: Daryl Charles - supplied by Eurella Community Services, NSW

Some examples of these are: Attitude – discrimination and stereotyping

people with disability by assuming they are unhealthy and have poor quality of life.

Communication – messages that cannot be

understood by people with vision, auditory or cognitive impairments.

Physical – structural obstacles that hinder

people with mobility impairments, such as buildings without ramps or lifts.

Policy – barriers within laws and regulations, such as denying qualified people with

disability the opportunity to participate in or benefit from programs and services.

Programmatic – barriers limiting the

effective delivery of healthcare programs such as lack of accessibility, inconvenient

scheduling, limited communication and lack of understanding. 20

for job seekers with disability

across a network of Australian

organisations. These organisations play a

pivotal role in helping people with disability, injury or a health condition prepare, search

for and maintain employment. DES can help

with the preparation for work through training in specific job skills, job search support,

resumé development, interview skills and workplace modifications.

The Government’s Job Access initiative is

a national hub providing information and

resources to people with disability, employers and service providers.

Read more about employment and volunteering options on page 55.

Approximately one in six adults with disability live independently, so for those who don’t, an accommodation, support and financial plan

needs to be put in place for when their parents or carers are unable to support them anymore.

DPS Guide to Disability Support Queensland 2020

a disability

between 15 and 64 years old

are currently employed,

compared to 83% of

people without a disability

Seniors 65+ years Just over half of Australians aged over 65 years old live with a disability, with almost 20% of older Australians living with a profound or severe disability.

The likelihood of living with disability increases with age. Two out of five people with disability are aged 65 years or older, whereas almost

nine in 10 people aged 90 and over (88%) have a disability.

If you became a participant of the National

Disability Insurance Scheme (NDIS) before you

turned 65 years old, you can continue to receive services funded by the Scheme, as long as it meets your needs.

If you live in an area where NDIS is available but

you are over 65 years old you will not be eligible for NDIS support. In this case the supports you

You will need to be assessed by an Aged Care

or Territory funded disability support program

can receive Government funded in home

have been receiving previously through a State will continue but they will be transferred to a national program called the Commonwealth Continuity of Support (CoS) Programme.

Assessment Service Team (ACAT) before you supports or move into an aged care home.

Contact My Aged Care on 1800 200 422 or visit

MyAgedCare.gov.au to register your details or to

This program, run by the Australian

organise an assessment.

sure you’ll receive ongoing support at the same

help you find information about the different

Government’s Department of Health, will make

The AgedCareGuide.com.au website can

level as before. Your fees won’t change and you

types of aged care options available, eligibility,

can stay with the same service provider.

referrals to service providers and the cost of

CoS provides accommodation support,

your aged care support.

therapy and behavioural support, community

Aged Care offers detailed information about all

recreation programs and respite.

options available, as well as a comprehensive

community support such as counselling,

access such as life skills development and

If you are not eligible for the CoS program and aged over 65 years old you may be eligible to

The DPS Guide to Home Care and DPS Guide to Government and non-Government aged care list of home and aged care providers and retirement communities in Australia.

receive assistance through Government funded aged care supports.

Basic assistance at home is offered through the Commonwealth Home Support Programme

(CHSP) and higher intensity support is available

under the Home Care Packages (HCP) program. If you are unable to continue to live

independently in your own home you may

choose to move into an aged care home to

make sure you receive around the clock care.

FACT:

Just over half of Australians aged 65 years and over live with a disability Order a copy of the DPS Guide to Home

Care or DPS Guide to Aged Care by visiting

AgedCareGuide.com.au or call 1300 186 688. DisabilitySupportGuide.com.au

DPS Guide to Disability Support Queensland 2020

Understanding the NDIS The National Disability Insurance Scheme (NDIS) is an Australian Government initiative that was established to provide all Australians aged under 65 years and living with disability, with reasonable and necessary support in their everyday life, to help them live as independently as possible. The NDIS was officially launched in 2016 after a successful three year trial period. The Scheme has been introduced to centralise disability

support and replace most State and Territory based funding. It aims to give all Australians

access to similar supports regardless of where they live.

It is set up as an ‘insurance scheme’ which means that it takes a lifetime approach by

providing people with disability, their families

and carers with funding for support needed to provide long-term outcomes.

Currently more than 311,000 people have a NDIS plan.

Who runs it?

The National Disability Insurance Agency (NDIA) is the independent Australian Government agency coordinating the NDIS.

You may also be entitled to Capital supports which will give you access to resources or equipment such as wheelchairs, assistive

technology and home or car modifications. There will also be an option for Capacity

building supports that will help you develop

life skills, educational opportunities or help you find employment.

It is the central body that will provide

For more information on Core, Capital and

to services and activities, in order to deliver the

Accessing the NDIS

information and referrals, linking participants best individualised plans in the Scheme.

NDIS objectives The NDIS funds supports that are necessary for you to achieve your goals.

The Scheme recognises that needs and goals are different for everyone but the overall aim is to:

⃝ Help you develop greater independence ⃝ Assist you to get more involved in the community

⃝ Support you in getting a job ⃝ Find ways to improve your overall wellbeing.

Services and support

Capacity building supports turn to page 39.

You may be eligible to access NDIS supports if you live in Australia and have Australian

residency, are aged between seven and 65

and have a disability that affects your ability to perform everyday activities.

If you meet the eligibility criteria, have a lifelong

condition recognised under the NDIS or if you’re a child up to six years old with developmental

delay that can be reduced by early intervention, you can access the scheme.

The NDIS recognises that each person has

different needs and it works by allocating you

funds to implement an agreed plan of supports

NDIS supports aim to:

• help develop

independence

• assist to get

involved in the community

• support in

getting a job

• improve overall wellbeing

specific to your needs. The support plan may change over time to reflect any progress

In your NDIS plan you are able to receive

in your situation and any changes in your

of activities so you can start or continue your

Read more about eligibility for the NDIS and

Core, day-to-day living support for a range

personal circumstances.

participation in the community.

how to apply on pages 24.

DisabilitySupportGuide.com.au

Eligibility The National Disability Insurance Scheme (NDIS) is available to support people living with disability in Australia. Before you can access the Scheme, you must first meet its eligibility criteria. Anyone meeting the NDIS eligibility is called a participant and through the Scheme, they

will be able to access funded supports and an individual plan.

Supports and funding through the NDIS are

available to anyone with intellectual, physical

or mental health (psychosocial) conditions and

⃝ What disability you have

You must be living with a disability that

affects your ability to perform everyday

will be provided to all Australians who meet the

activities. The condition must be

access requirements.

recognised under the NDIS as needing

To determine if you can access supports under

‘reasonable and necessary supports’.

of access requirements:

mental health (psychosocial) conditions

Most people with intellectual, physical or

the NDIS you need to meet a number ⃝ Availability in your area

The NDIS is being rolled out across

are eligible for NDIS support. OR; You qualify under the NDIS early

intervention requirements if you are

locations and age groups in different

a child up to the age of six with a

stages over the course of a few years. To

developmental delay that can be reduced

access the NDIS, it must be available in your area.

by early intervention supports.

This can involve you needing to give evidence

⃝ Your age

The NDIS is only available to people with disability under the age of 65.

⃝ Your residency status

You must be an Australian citizen,

permanent resident or hold a Protected

Special Category Visa to be allowed access to NDIS supports.

of your child’s permanent disability or

developmental delay to support their access

request. It can include information on what your child’s disability is, how long it will last and its impact on their life.

If you think you meet the eligibility criteria, you can apply to join the NDIS.

How to apply for the NDIS You will only be able to access the NDIS if you

to contact the NDIA and request an Access

If you are already receiving support from

to request an Access Request Form.

Disability Insurance Agency (NDIA) will contact

who you are and you’ll need to answer a

meet all of the eligibility criteria.

other disability support services, the National

Within the form you will be asked to confirm

you to organise a transition when the NDIS is

number of questions to see if you meet the

available to you.

If you are not receiving any disability supports and would like NDIS support, you will need 24

Request Form. Call the NDIA on 1800 800 110

DPS Guide to Disability Support Queensland 2020

NDIS access requirements. You may also be

asked for some additional information about your disability.

Once all the sections of your Access Request

While you wait you can access privately funded

submitted to the NDIA for consideration.

management plan toward specific services.

Form have been completed it must be

supports or get a referral from your GP to get a

If your application has been approved

If you are waiting to be contacted about your

Local Area Coordinator (LAC) to arrange a

been provided access to the NDIS, you can

you will be contacted by the NDIA or a planning meeting.

It is important to note that there can be a wait

first planning meeting and you have already call 1800 800 110 to talk to someone about your situation.

for your application to be processed or between

You can read more about what to expect

having your planning meeting.

on page 32.

being accepted as an NDIS participant and

and how to prepare for a planning meeting

Partners of NDIS The National Disability Insurance Scheme (NDIS) is delivering the best support possible to assist people with disability in exercising their right to choice and control. Over 330,000 people around Australia already have an approved individualised plan, with that number continuing to grow. The NDIS is available across Queensland and

For many people LACs are the main contact

more than 61,000 people living with disability in

Once your request to be part of NDIS has

according to statistics, the NDIS now supports the State.

Local Area Coordinators Across the country the National Disability

Insurance Agency (NDIA) has partnered with

local community based organisations who work with people with disability in the community to help with their NDIS journey.

These Local Area Coordinators (LACs) assist

the NDIA in working with you as a participant

to set goals as well as prepare and implement your plan.

They have been selected for their deep

understanding and knowledge of disability and its impact on individuals, families and carers. LACs have three key roles: ⃝ linking you to the NDIS

⃝ providing you with information and support in the community

⃝ working with your local community

to make sure it’s both welcoming and

point for the NDIS.

been approved, you will be notified and a LAC representative will contact you to arrange a

planning meeting. The LAC will work with you

to put your plan together and will send it to the NDIA for approval.

It’s important to remember that while the LAC

puts your plan together and submits your plan,

they don’t approve it. This is the responsibility of the NDIA.

Once your plan is approved, the LAC also helps you put your plan into action, known as plan implementation, and they will ensure you

maintain the supports in your NDIS plan while helping achieve your goals.

The LAC can also help you understand your plan, choose and connect with service

providers, explore and link you with community and mainstream options and re-assess your

While you’re waiting to

be accepted

into the NDIS you may be

able to access privately funded

supports or get a

management plan through your GP

supports with you and your family as your plan progresses.

inclusive for people with disability.

DisabilitySupportGuide.com.au

These maps provide you with a geographical reference to the Local Area Coordinators operating in Queensland.

Local Area Coordinators

Torres Strait Island

APM

Carers QLD

Torres

Northern Peninsula

Feros Care IWC

Mapoon

Mission Australia

Napranum Weipa

Lockhart River

Aurukun Sunshine Coast

Pormpuraaw

Cook Hope Vale

Kowanyama

Somerset Moreton Bay

Wujal Wujal

Cairns

Mornington Carpentaria

Brisbane

Douglas

Mareeba

Brisbane

Yarrabah

Lockyer Valley

Cairns Doomadgee Croydon

Burke

Etheridge

Logan

Cassowary Coast

Tablelands

Redland

Ipswich

Hinchinbrook Palm Island

Gold Coast

Scenic Rim

Townsville Burdekin

Townsville

Mount Isa

Charters Towers Richmond

McKinlay

Whitsunday Flinders

Cloncurry

Mackay

Mackay Isaac Boulia

Livingstone

Winton Barclaldine

Rockhampton

Longreach

Woorabinda Diamantina

Gladstone

Central Highlands

Bundaberg

Banana

Blackall-Tambo North Burnett

Barcoo

Toowoomba Quilpie

Bundaberg

Maryborough Cherbourg

Fraser Coast

Gympie

Maroochydore

Murweh Maranoa

South Burnett

Noosa

Western Downs

Brisbane Toowoomba Bulloo

Paroo Balonne

Goondiwindi Southern Downs

DPS Guide to Disability Support Queensland 2020

Queensland LAC partners

In Queensland, the NDIA has partnered with

five local community-based organisations to

provide LAC services: APM, Carers QLD, Feros Care, IWC and Mission Australia.

They work with you in your community to help you with your NDIS journey.

Each organisation covers different areas in Queensland: APM ⃝ Maryborough (including Fraser

Coast, North Burnett, South Burnett and Cherbourg)

Call 1300 276 522 to contact APM about LAC services.

Mission Australia

⃝ Cairns (including Cassowary Coast,

Tablelands, Croydon, Etheridge, Cape York and Torres Strait)

Call 1800 860 555 to contact Mission Australia about LAC services.

The map on page 26 indicates the different

areas in Queensland and the LACs covering these areas.

NDIA managed areas

For many people entering the NDIS, the LAC

will be their main point of contact for the NDIS. However, some regional and remote areas of

Queensland are not serviced by a LAC partner. In that case the NDIA will work with you directly to connect you to supports in your area.

Carers QLD

Call the NDIS on 1800 800 110 to find out more.

⃝ Brisbane ⃝ Robina (including Gold Coast

Early Childhood Early Intervention Partners

⃝ Ipswich (including Lockyer, Scenic Rim

program is supporting young children who have

⃝ Beenleigh (including Logan and Redlands)

To deliver the best outcomes for children up to

and Hinterland) and Somerset)

⃝ Caboolture/Strathpine (including Moreton Bay)

⃝ Rockhampton (including Gladstone and west to the borders)

⃝ Toowoomba ⃝ Maroochydore

The Early Childhood Early Intervention (ECEI) a disability or developmental delay.

the age of six the NDIA has teamed up with early childhood partners in the community to provide advice, assistance and support.

In Queensland the NDIA has partnered with the following organisations:

BUSHkids is looking after Bundaberg, Sunshine

Coast (Maroochydore and Gympie), Fraser Coast

Call 1300 999 636 to contact Carers QLD about

(Hervey Bay and Kingaroy), Rockhampton and

Feros Care

Call 07 3870 7288 or email info@bushkids.org.au.

LAC services.

⃝ Mackay (including Isaac and Whitsundays) ⃝ Townsville (including Hinchinbrook,

Burdekin, Mount Isa and up to the gulf)

Call 1300 986 970 to contact Feros Care about LAC services. IWC ⃝ Bundaberg Call 1300 492 492 to contact IWC about LAC services.

Central Queensland.

EACH Queensland is looking after the Greater

Ipswich area (Ipswich, Lockyer Valley, Scenic Rim and Somerset).

Call 1300 003 224 or email info@each.com.au.

For most

people LACs

are their main

contact point for the NDIS.

They will work

with you to

set your goals and create a plan to

achieve those

The Benevolent Society is looking after Logan

City, Redlands City, Brisbane City and Moreton Bay regional council areas. Call 1300 003 234 or email ecei@benevolent.org.au.

UnitingCare Community is looking after Townsville, Mackay, Gold Coast and Toowoomba regions.

Call 1300 778 081 or visit unitingcareqld.com.au. DisabilitySupportGuide.com.au

Early intervention under NDIS Early intervention means addressing your child’s development, health and support needs as soon as possible. This could be through therapy, counselling, family support or special education. Providing quality early intervention for a child with a developmental delay or disability in their early years is critical to achieving the

best outcomes and reducing the likelihood of them needing ongoing supports in the

future. Effective early childhood intervention should be tailored to your child and family’s

needs and include evidence-based strategies and supports.

Under the National Disability Insurance Scheme (NDIS), the approach that supports children

up to six years of age who have a disability or

developmental delay, is called Early Childhood Early Intervention (ECEI).

Early childhood partners To deliver the best outcomes for your child the

National Disability Insurance Agency (NDIA) has teamed up with experienced early childhood partners in your local community, who will

provide assistance, advice and access to early intervention support for your child.

If your child is unlikely to have a lifelong

disability, or any long term effects are still

unclear, the ECEI partner will link your family

with mainstream supports and work with them over the short to medium-term.

They might also provide initial supports if the child needs them and monitor progress.

When your child turns seven years old they will be re-assessed to either move to an

individualised funded plan under the NDIS where a formal diagnosis is required, or

potentially transition to other Government support services.

Accessing support To access early intervention supports under

the NDIS for children aged 0-6 years you don’t need a formal diagnosis of disability. If you

have concerns about your child’s behaviour

or development you can call the NDIS hotline

If your child has a lifelong disability, the ECEI

on 1800 800 110 and request access to

plan that best suits your child’s needs and can

You can also be referred by your GP, family

partner will work with you to develop an NDIS help you to access services.

The ECEI process is about giving families

information, time to understand what supports are available to them and how the system

works, rather than sending them straight to service providers or mainstream supports.

NDIS support.

nurse, paediatrician or child care educator. More information about ECEI partners in

Queensland can be found on page 27. You will

also find providers who offer early intervention in the Therapists and Specialists Directory starting on page 106.

During the ECEI process, families can build

their capacity and develop the skills to make

informed decisions throughout their child’s life. 28

DPS Guide to Disability Support Queensland 2020

Effective early

childhood

intervention should be

tailored to

your child and family’s needs

Early intervention The early childhood journey Every child is unique, so each early childhood journey will be different. However, there are

some common steps in the process of accessing ECEI supports.

All children will go through steps one and two, but the journey from there will depend on the individual:

1. Connect with an early childhood partner –

Through the NDIA, your own request or the

supports should:

• Be child-focused

• Be family-centred

• Be structured and supportive • Focus on quality therapy

• Include regular assessments • Build knowledge and skills

referral of your GP or Paediatrician.

2. Get some helpful information – Your ECEI partner will help you understand your

child’s support needs and provide you with

guidance and information that will help you

make decisions about the right supports and services for your child.

3. Discuss support needs – Your ECEI partner

will work with you to set goals for your child.

4. Referral to supports and services – Your ECEI partner will connect you to supports and

services available in your local community, or provide some initial early intervention

supports themselves if the child needs it. 5. Accessing the NDIS – If it is evident your

child would be best supported with an NDIS plan, your ECEI partner will work with you to request NDIS access and develop a plan.

6. Monitor progress – Your early childhood

partner and service providers will work with you to monitor your child’s progress against the goals you’ve set.

What to look for in early intervention supports If you are seeking early intervention support for your child you may want to consider the following key points:

⃝ Is the support family-centred? Supports should actively involve and engage parents and other family members and

be tailored to your family’s circumstances and priorities.

⃝ Is the support child-focused? Supports should be delivered based on your child’s needs and goals and aim to develop specific skills.

⃝ Is it structured and supportive? Supports should be delivered in an environment where you and your child feel comfortable

and they should be highly structured, wellorganised, consistent and predictable.

⃝ Is there quality of therapy? Supports and services should be based on

solid evidence and research and delivered by practitioners with appropriate qualifications and experience.

⃝ Will there be regular assessment? Supports should be regularly reviewed and

progress is assessed against your child’s goals and milestones to measure progress.

⃝ Does it build knowledge and skills? Supports and information provided should

build the knowledge, skills and confidence of the family and important people in your child’s life.

DisabilitySupportGuide.com.au

FEATURE STORY

Natalie’s story - Accessing supports when living rural Supporting a child with disability can be difficult at the best of times but this is made even more challenging when disability services providers and formal supports are located a long distance away. For Natalie, living on a sheep and

“She hit all her milestones, learnt basic

South Australia means she makes the

with people, enjoyed imaginative play

cattle farm in the South East of

three hour drive to Adelaide every fortnight to get early childhood

intervention support and therapies for her daughter, Isabelle.

Four year old Isabelle has autism

spectrum disorder (ASD) and relies on a number of different therapies and

activities to help her develop and learn important skills.

words, loved meeting and socialising and always wanted to be involved and try to help me with duties around the house.”

involved when her

over two years old

Natalie says for the first two years of

her daughter’s life, there was no way of knowing Isabelle would be diagnosed with autism.

to change.

best support.”

“At first we didn’t notice or made

excuses for her changing behaviour, however, as time went on we had to

accept that something was happening. name and became more and more

withdrawn from all activities, family

and friends, including her little brother who she had loved so much.

“Our daughter seemed to be stuck in her own little world.”

Isabelle developed repetitive

behaviour, stopped imaginative play and became non-verbal.

Photo: Supplied

daughter and how we could

incorporate her needs into our daily lives.”

Developing skills

future, happiness

“She stopped responding to her

Natalie and daughter Isabelle.

knowledge of what it meant for our

Unsure of therapy

and getting her the

her behaviour started

Changing behaviour

“At the time we didn’t have a great

our daughter’s

was especially

born, but at just

signs until after she turned two.

“This was about

Natalie says Isabelle

baby brother was

with especially when there were no

options and with

minimal service

providers in their area,

the family realised they

had a challenging road ahead,

so Natalie’s husband, Jason changed

jobs and the four moved closer to the city to a sheep and cattle property,

reducing their drive to Adelaide from 10 hours to three.

“It is the nature of the agricultural

industry that rural and remote areas

are where the work is, so this is where we live.”

“I had a career path I worked really hard for but given our circumstances with

our daughter, we have chosen for me to be a full-time mother and carer to give our children the best chance of

Natalie describes the changes in

overcoming their hurdles.”

diagnosis as “heartbreaking”.

of delays, so the family is currently

her daughter, leading to an autism

Natalie’s son, Hamish also has a number

“This was a personal emotional

working on funding for intervention

rollercoaster for us to come to terms

DPS Guide to Disability Support Queensland 2020

and diagnosis.

FEATURE STORY

Travelling to Adelaide every fortnight for speech pathology, occupational

therapy and play therapy, Natalie says her daughter, now four years old, also

attends swimming lessons, playgroup and kindy gym to help her develop social and life skills.

“Given the distance and intensity of

therapy our daughter needs, we are fortunate enough to be able to stay with someone in Adelaide for on

average four nights, three days every second week.”

A different speech pathologist also travels close to their home on a

fortnightly basis during school terms,

allowing an extra therapy session with minimal travel.

Living remotely and accessing disability supports has been challenging for Natalie and her family.

“Wanting to start intervention without being able to afford it for months was awful,” Natalie recalls.

She noticed a lack of autism experience

Challenges

by the NDIS representative at their

“Travelling so regularly has definitely

first planning meeting and after doing

mention the kilometres on the car.

prepare herself for a plan review after

added to our financial pressure, not to “It is also mentally tiring constantly packing and unpacking, as well as being away from home and

to support one

another as much

and with their dad. Natalie says living

By writing an impact statement, Natalie helped the NDIS representative

“All your hard

your child having

and it’s a move

work will pay off in

and the kids get less time to be at home

12 months.

understand her daughter’s

my husband.

“We both are unable

her own research Natalie was able to

complex needs and

goals for the future she recommends.

the opportunity to

“You have to put the

be happy and more

remotely and accessing disability support is

capable in life.”

challenging but worth it. “The biggest motivation was deciding that no matter how hard or upsetting it all seemed, this was about our

daughter’s future, happiness and

reader in your shoes

for daily life. Presume

they don’t know about

your child’s disability or

what that means for your family.

Photo: Supplied

centres will get on board in providing disability services.

“The sad reality is that for children

and adults with special needs there is minimal support in remote areas.”

“I also hope that the NDIA can one day

provide funding for parents living away from the city to travel.

Don’t give up Natalie says it’s important for other

families living in rural and remote areas to do their research.

“Don’t accept the first or closest

therapy option you are given, research all the approaches so you can

decide what will best suit your child and situation.

“Don’t be scared to question your

providers to get a better understanding of what they’re doing and why, so you can support and continue therapy

“Give yourself plenty of time to write it

at home.

it to the National Disability Insurance

your own homework to learn what

way ahead of when you want to give

“I also highly recommend doing

Agency (NDIA).

you can do at home for your child,

getting her the best support she could

“My statement was 12 pages long and

such as the types of communication, environments and more.

and we would do whatever it took to

I think it took me about a month to

calming strategies, creating better

obtain it.”

finally complete.”

Goals for the future

Natalie is calling on more providers

“It goes a long way so don’t give up.

split the travel fee over families in the

child having the opportunity to be

Isabelle is now in her second year as a National Disability Insurance Scheme

(NDIS) participant after an “extremely painful” waiting game.

to service rural and remote areas and

“All your hard work will pay off in your

area they support, and hopes that

happy and more capable in life.”

more schools and community health

DisabilitySupportGuide.com.au

Planning meeting and your first plan If you’re new to the National Disability Insurance Scheme (NDIS), your first plan is your entry point and the start of your relationship with the Scheme. Once you have been accepted into the NDIS

You may choose to meet at the planner’s office

under the Scheme, you and/or your nominee

some cases, if you are unable to meet face-to-

but before you can begin receiving any services will be contacted by a representative from the

National Disability Insurance Agency (NDIA) to have a planning conversation.

location or they can come to your house. In

face, for example if you live in a rural or remote

area, the planning meeting may take place over the phone or through a video call.

Your planning meeting will take place with

supports, living

Every NDIS plan is individualised. To make sure

year? Have you had any modifications made

needs and goals, it’s important to take the time

they suit your needs?

What formal supports are you currently receiving? Do you receive therapeutic,

behaviour or work supports? If so, how

often? If you need special equipment to go about our daily life, such as a wheelchair or

planner will

and informal

Preparing for a planning meeting

⃝ Current supports

meeting your

current formal

Coordinator (LAC) or a NDIA Planner.

to think about your life in the following areas:

planning

consider your

a NDIA representative, such as a Local Area

you get the best plan possible that suits your

During a

around your home, like ramps or rails and do

⃝ Informal supports

What informal connections do you have and

who is important in your life at the moment?

arrangements,

regular activities as well as your

short and longterm goals

Do you currently receive any informal support from your parents, family and friends?

communication devices, how often do you use it and will it need updating in the next

⃝ Current activities

What regular activities do you attend

during the week and what activities do

you do occasionally? These could include

community group activities, sports practice, art classes or volunteering. It’s important to list these no matter how big or small, and

if you do them once a year or once a week.

Also, take note of how you get to and from these activities.

⃝ Living arrangements

Where do you live and who do you live

with? Are you happy with your current living arrangements or would you like to explore other options or is your situation likely to

change in the near future. For instance, you may be living with elderly parents who are your primary carers. Will they need extra

assistance themselves or move into aged

care in the future which means they can no longer care for you? 32

DPS Guide to Disability Support Queensland 2020

Together,

you and your ⃝ Short-term and long-term goals

The NDIS aims to help you increase your

independence and achieve what you want

in life. Think about things you would like to achieve in the short-term and maybe a few years from now.

Are the supports you are currently receiving helping you achieve these goals? Are

planner will

turn your goals

there barriers that are stopping you from

into a set of

Writing down this information will help you be

develop steps

achieving them?

as prepared as possible for your meeting.

actions and

you need to take to

achieve them

What to bring To ensure the best outcome for you it is

recommended that you bring the following to your planning meeting:

⃝ Someone to support you. You can bring

anyone you’d like, this could be a parent, guardian, support person from a current

⃝ Information you have prepared before your meeting regarding your short

and long-term goals, current supports, relationships, living arrangements and activities.

⃝ Specialist reports and therapy

service provider or a disability advocate.

assessments. If you have been assessed

however, it can be helpful to have

reports that include recommendations

provide emotional support or fill in any

sure the reports include as much detail

You don’t have to bring a support person,

by a specialist make sure you bring any

someone you know present, who can

for certain therapies or supports. Make

gaps in information that is required.

as possible about why you need these supports or therapies to assist your

request for funding. Ideally the specialist report should include frequency of the recommended therapy and how the

supports will help you work towards the short or long-term goals in your plan.

⃝ Quotes from service providers to support any aids or equipment you’re requesting in your plan. These aren’t necessary but

could give your planner an idea about the level of funding you need.

⃝ A list of questions you would like to

ask the NDIS representative. If there is

anything about the process you do not understand, this is your opportunity to ⃝ Documentation relating to your life,

ask. You can also ask the planner to read

supports, health or disability. This could

back their understanding of your goals

or your family, letters from your doctor,

both on the same page.

include personal documents about you

and support needs to make sure you are

day program rosters, information from

We have put together a checklist of useful

schedules or a behaviour support plan.

planning meeting. You’ll find the checklist

your workplace about your needs, activity

information to prepare and collect for your on pages 37-38.

DisabilitySupportGuide.com.au

During your planning meeting At the start of the planning meeting, your

If you don’t know what goals you have for the

what you will talk about in the meeting.

what you need right now and gives you some

planner will introduce themselves and outline They will ask lots of detailed questions about

your current supports, living situation, activities

future, that’s okay. Your first plan focuses on time to think about your longer-term needs and goals.

and relationships, as well as your goals and

During the meeting you’ll discuss how the

this information before your meeting so you

be able to tell if your plan is working and how

aspirations. This is why it’s important to prepare don’t forget anything.

National Disability Insurance Agency (NDIA) will to measure your progress. Your planner will go over the different plan management options

with you and ask how you would like to manage

Six things to bring to your planning meeting: 1. Someone to support you

2. Information about your life, needs and personal circumstances 3. Your short and long-term goals

4. Specialist reports and therapy assessments 5. Quotes from service providers for aids and equipment

6. Questions to ask your planner

your funding.

Finally, you will both agree on review dates for your plan. Most plans will be reviewed after 12 months but in some cases this may be sooner.

Once your planner has all the information they need, they will write a plan of supports for

you. The plan will then be sent to the NDIA for

approval. Your planner should tell you when you can expect to receive your plan and what will happen next.

Generally, once approved, you will receive a

paper copy of your plan in the mail, along with a letter with an activation code to link your Together you will turn your goals into a set of

myGov account to the NDIS Portal to manage

to achieve them. Based on the information

Once your first plan is finalised (within seven

actions and develop steps you need to take

you provide the planner will work with you to develop your Participant Statement.

your supports.

days of receiving your plan) you will be

contacted by a NDIA representative to discuss how to put it into action.

Keep in mind that whilst the planner will work with you in putting the best plan forward to

support you in reaching your goals, the decision of what type of supports and how much

funding you will receive in your actual plan lies with the NDIA.

There are professionals who can help you set

your first NDIS plan, such as plan managers and support coordinators. You’ll find them in the Advisors Directory starting on page 135.

DPS Guide to Disability Support Queensland 2020

Your first plan Once you receive your plan, it is important to read through it to make sure you understand everything that is included.

Your plan has three main parts: Part one contains some of your personal details, such as your name, NDIS number and other details about you.

Part two outlines your short-term and longterm goals.

Part three provides details about your supports and is broken into three sections describing the different support types.

⃝ Section 1 outlines your ‘informal supports’ that come from your family and friends.

⃝ Section 2 outlines your ‘formal supports’, such as those found in your community,

or are part of ‘mainstream’ systems, like a school, workplace or hospital.

⃝ Section 3 includes reasonable and

necessary supports funded by the NDIS,

the budget for NDIS funded supports and

Any funding you receive from the State

Government stops on the same day your NDIS

plan starts, so it’s important to let your service providers know when you receive your plan. If you wish to continue receiving supports

from your current service provider under the

NDIS, you will be asked to complete a Service

Agreement. Alternatively, if you wish to change or cancel services, then your service provider can help you do this.

If you are unhappy with the plan that has been presented to you by NDIA, you can request a review within three months of receiving the plan.

how supports will be paid for.

When reviewing your plan consider: • What is working and what isn't • Strengths, challenges, interests and opportunities • What other supports are available • Your goals and targets

Plan reviews Plan reviews are a normal part of your NDIS

⃝ Consider current informal, mainstream,

your progress against your goals, provide

⃝ Review goals and other targets.

journey. A plan review is a chance to measure feedback on what supports are or aren’t

working for you, explore and set new goals, or ask any questions.

It is expected that your first plan review will take place after your first 12 months in the Scheme. Towards the end of your first year as an NDIS participant, you will be contacted about a review of your first plan.

When reviewing your plan it’s important to: ⃝ Consider which supports are working best ⃝ Identify strengths, interests, opportunities and challenges

funded and community supports

Your review will be conducted by a NDIS

representative. For children up to six years of

age, most plan reviews will be conducted by the

Early Childhood Early Intervention (ECEI) partner in person with the family. This could be in the ECEI partner’s office or in the family home.

For participants aged seven to 65 years, plan

reviews will be conducted by a LAC or a NDIS

planner either face-to-face or over the phone or by video call.

You will also have the opportunity to talk to

your representative about when to have your next plan review. Reviews can be scheduled up to two years apart depending on your personal circumstances.

DisabilitySupportGuide.com.au

If you know your situation may change in the

near future, such as moving from school to work or a change in living arrangements, you could schedule a review sooner.

Your next plan will be developed based on your

plan review conversation and formally approved by the NDIA. Your current supports will not

be impacted during the plan review period,

however, you will need to talk to your providers about your plan length to make sure your Service Agreements are up-to-date.

Participant-requested review If your circumstances change, your plan no

longer meets your needs, you are unhappy with

the supports outlined in your plan, or would like to change your plan management type, you or

Remember that any

unspent funds in your plan

your plan nominee can request a review with

will not roll

If your circumstances have changed, you can

next plan. So

the NDIA at any time.

request a review by completing a change of circumstances form which can be found on

the NDIS website or at your local NDIS office.

Keep in mind, circumstances will need to have changed significantly from your last meeting

for a review to take place and not all changes

over to your

it's important to make the

most of current budgets

will require a review. Your current supports will continue during the review process.

If you do not agree with a decision made by

the NDIA, you can request an internal review

by completing the ‘Application form review of decisions’ on the NDIS website.

Visit NDIS.gov.au or call the NDIA on

1800 800 110 to get help to complete the form over the phone.

A review request must be made within three

months of receiving notice of a NDIA decision and you should explain why you think the Remember that any unspent funds in your plan

decision was incorrect.

will not roll over to your next plan. The new

A review will be conducted by a NDIA staff

important to make the most of your budgets.

decision-making process. They will reconsider

funding will replace your existing funding, so it’s The amounts of funding allocated to you

for your Core, Capital and Capacity building

member who was not involved in the original the facts, law and policy and determine if the original decision was accurate.

supports may be different from your last plan.

If you do not agree with the outcome of the

progress in working towards your short and

to the Administrative Appeals Tribunal (AAT)

considered ‘reasonable and necessary’.

You cannot ask the AAT to review a decision

This will be based on your current needs, your

long-term goals and whether supports are still

internal review, you may make an application requesting a further review.

until the NDIA has reviewed it.

You can request a plan review before the scheduled time if: • Your circumstances change

• Your needs are not being met

• You are unhappy with your current supports

• You'd like to change how your plan is managed 36

DPS Guide to Disability Support Queensland 2020

For information about applying for an AAT

review, visit the AAT website – aat.gov.au – or

call 1800 228 333. If you or the NDIA disagrees with a decision following the outcome of an

external review by the AAT, an appeal can be

made to the Federal Court of Australia, which is the final avenue of review.

NDIS Planning Meeting Checklist It’s never too early to start planning! To help you make the most of your planning meeting we have put together a checklist of useful information before and during the meeting and what to look out for when you receive your plan. Before your planning meeting

Familiarise yourself with the NDIS:

Go to page 10 of this Guide for our handy list of definitions and often used terms.

Information about the NDIS, your eligibility, developing your first plan and what to expect at your planning meeting can be found on pages 23-36 or visit DisabilitySupportGuide.com.au/information

Personal details

Current informal supports from family and friends

Current formal supports

Activities (regular and occasional) and how you get to and from them

Living arrangements

Short and long-term goals

How you would like to manage your funding – do it yourself, use a plan manager

Document ‘good’ and ‘bad’ days to ensure you highlight your daily

supports you need

or have the NDIA do it?

G ather your supporting documents, such as assessment reports, medical results or day options. Make sure you keep copies of these documents. These documents may include:

Information, reports and assessments of your disability

Detailing ‘good’ days and ‘bad’ days, to ensure you highlight your daily challenges and

NDIS Planning Workbook – available online at ndis.gov.au. The questions in this planning

Carers statement – Take some time to write a detailed list of your caring responsibilities

receive the necessary supports you need

workbook can help you collect the information used to determine your needs and goals. such as personal care, domestic tasks, social participation, eating or drinking, as well as where further support is needed and the impact of your caring role, such as financial,

challenges and the

Take the time to write down your:

employment, physical and mental health implications.

Evidence of age and residency such as a copy of your passport or birth certificate

Bank account details to be used for your NDIS funds.

DisabilitySupportGuide.com.au

Make sure all your questions are answered during your planning meeting, take your time and don’t be rushed

Prepare a list of questions to ask during your meeting, such as:

When can I expect to receive my NDIS plan?

How can I get in contact with you after our meeting if I remember something else?

Who will help me understand my plan and answer any further questions I have?

Who can help me organise my supports and put my plan into action?

Can you repeat my answers back to me?

Am I able to review my plan before it is finalised?

Think of who you’d like to bring with you to your planning meeting. It could be your carer, a parent, a friend or your partner.

During your planning meeting

Write down your planner’s name and contact details

Take notes so you can refer to what has been discussed later on

Go through the information you collected and prepared

Ask about language or cultural support

Present any quotes for item/services you are requesting

Present specialist reports showing therapies or supports recommended

Advise which plan management option you wish to use (agency managed,

Remember to tell your planner why you need certain supports

Confirm when your next plan review will be held

Make sure all your questions are answered

Appoint a plan nominee if you wish. This is someone who can make decisions about

Remember to take your time and don’t be rushed. This meeting is to determine the

plan managed or self managed)

your plan and supports on your behalf, if necessary

supports you need so you want to make sure you get it right.

When you receive your plan

Check it to make sure you understand what is included in your plan

Await contact by an NDIS representative to discuss putting your plan into action

Notify your service providers and organise a time to sign Service Agreements

Link your myGov account to your NDIS participant portal, following the instructions sent by the NDIA. The NDIS participant portal allows you to view your plan and manage your services with your providers.

As you begin to receive support through your plan, think about how these supports are

working for you and what else you may need to achieve your long-term goals before your plan review in 12 months time.

DPS Guide to Disability Support Queensland 2020

What support can I get? The National Disability Insurance Scheme (NDIS) will fund supports that are ‘reasonable and necessary’ and that help a participant reach their goals, participate in the community and increase their independence. Support packages Funding in a NDIS plan is broken down into three different support packages.

Each package covers different areas of support

and is broken down into a number of categories:

⃝ Core – for help with everyday living  Assistance with daily living  Transport  Assistance with social and community participation

 Consumables To decide what supports are reasonable and necessary for you, the National Disability

⃝ Capital – what aids and equipment could help make life easier

Insurance Agency (NDIA) looks at your personal

circumstances. It takes into account any informal

 Assistive technology  Home and vehicle modifications

supports you may have, such as help from

family members or friends, as well as formal

supports, like health and education services. During your planning meeting, information is

The funding in

your NDIS plan is divided into

three different support

packages: • Core

• Capital

• Capacity building

collected about what supports would best suit

your circumstances, needs and goals. Together they will form your plan.

When the NDIA makes decisions about which supports would be reasonable and necessary

for you, they refer to their operational guideline that relates to each specific support.

 Specialised disability accommodation

⃝ Capacity building – therapies and skills that improve independence  Support coordination  Improved living arrangements  Increased social and

community participation

 Finding and keeping a job  Improved relationships

To be considered reasonable and necessary, supports must:

⃝ Be related to the participant’s disability

⃝ Not include day-to-day living costs that

are not related to a participant’s disability support needs

⃝ Represent value for money

⃝ Be likely to be effective and beneficial to the participant, and

⃝ Consider informal supports given to

participants by families, carers, networks and the community.

 Improved health and wellbeing  Improved daily living skills  Improved life choices

To make sure you have complete choice and

control over your supports, there is flexibility when it comes to how you can spend the

money within each package. However, you are

 Improved learning The budget that you end up with will include money for supports that align with the goals in your individual plan. You may be funded

for supports that fall under all three support

packages, or only one or two. It all depends on what your needs are.

For instance, an eight year old child on the autism spectrum is most likely to end up

with more Capacity building funds to pay for

not able to transfer money from one support group to another.

For example, if you receive funding for Core and

Capacity building purposes, you cannot transfer money for in home care supports under the

Core category to receive speech therapy which falls under Capacity building, and vice versa.

You will find a list of providers near you in the Directory section starting on page 67.

different therapies. Whereas an adult with a

physical disability may receive mainly funding for Core supports to help with daily living.

Any funding you’re requesting to be included in your NDIS plan has to be related to your

disability, give you some clear benefit and must be considered reasonable and necessary

What is Core support? Your Core budget is made up of supports that will help you go about your daily life while

working towards your goals and objectives. It is split into four categories and funding is flexible across all categories.

⃝ Assistance with daily living Aims to enable you to live as autonomously as possible. Includes support in the following areas:

– Assistance with daily personal activities – such as showering, personal hygiene and moving around the house.

– Assistance with household tasks – such as

cleaning and maintenance to help maintain your home environment.

– Preparation and delivery of meals – covers

costs for a chosen service provider to prepare and deliver food on a weekly basis, taking your specific needs into account.

– Assistance in shared living arrangements /

supported independent living – incorporates assistance with and/or supervising daily life tasks in a shared living environment.

Support can also include short-term

accommodation assistance such as respite care. Read more about respite on pages 77 and 121.

DPS Guide to Disability Support Queensland 2020

Did you know art classes, ⃝ Transport

These could include a mix of community

Support to travel around your community.

and centre-based activities such as art

National Disability Insurance Scheme (NDIS) if

day trips that include mentoring or peer

a bus or train, because of your disability.

participate independently.

sport, camps, library visits and day

You can only get transport funding under the

classes, sports, camps, library visits or

you are not able to use public transport, such as

support to strengthen your ability to

The funding can pay for transport such as a

⃝ Consumables

a disability or taxi and is paid fortnightly in

safety items relating to your disability that you

social and

– Toilet and bathroom equipment

participation?

Support to purchase assistive, personal care or

advance. The funding will not pay for a carer or

would use every day. These can include:

There are three levels of transport support:

– Continence needs

Level 1 – up to $1,606 per year

– Home enteral nutrition (HEN) products

study or attend a day program. You could also

How can I spend my Core funding?

You can get level 1 support if you do not work, get level 1 support if you would like to join in activities or volunteer in your community. Level 2 – up to $2,472 per year You can get level 2 support if you work or study part time (less than 15 hours per week), go to a day program or participate in social activities.

community

Funding for Core supports is provided as a

single lump sum payment which can be used flexibly across all four categories.

For example if you have a total Core budget

of $14,000, you can choose to spread it across different categories and allocate $2,000 for

consumables, $7,000 for daily activities, $1,000

more than 15 hours a week or are currently

Core support funding is flexible but you

looking for work.

increase your

– Specialised clothing

Level 3 – up to $3,456 per year

You can get level 3 support if you work or study

included in

your plan to

community bus specifically for people with

family member to drive you around to activities.

trips can be

for transport and $4,000 for social activities. may choose to set aside funds for a specific

Transport funding in your NDIS plan replaces

purpose. For instance, you may choose to self-

the Centrelink Mobility Allowance.

manage some of your Core funding to support

⃝ Assistance with social and community participation

additional transport needs and receive this as an automatic payment on an ad-hoc basis.

Support to help you to engage in social or recreational activities and become more involved in your community.

What is Capital support? The Capital support budget relates to

investments such as assistive technology

equipment, home or vehicle modifications, or specialist disability accommodation.

The funding for supports will include

assessment, delivery, set-up, adjustment and maintenance costs as needed.

⃝ Assistive technology These are aids or equipment supports that assist you to live independently or help your carer to make it easier to look after you.

It can include items for mobility, personal care,

communication and recreational inclusion, such as wheelchairs, pressure mattresses, standing frames, bathing and toileting equipment, personal readers and vision equipment.

DisabilitySupportGuide.com.au

How can I spend my Capital support funding? Any funds for aids and/or equipment you’re

requesting for inclusion in your NDIS plan have to be related to your disability, give you some clear benefit and be considered reasonable and necessary.

Money for this support package will be

allocated for specific items identified in your

plan and have to be used to fund those items. For example, if your plan includes money

under Capital supports to pay for a wheelchair, you can’t then decide to spend that money on the installation of a grab rail in the bathroom instead.

It is best to bring a quote for each item you’re

requesting money for to your planning meeting, to make sure you receive funding that meets

⃝ Vehicle modifications Vehicle modifications include the installation of, or changes to, equipment in a vehicle to

enable you to travel safely as a passenger or

your needs. You can choose your preferred supplier and there is no need to provide multiple quotes for each item or service you’re requesting.

to drive. The National Disability Insurance

Scheme (NDIS) will cover modifications that

are considered reasonable and necessary such

as installing hand controls if you can’t use your feet to operate pedals or installation of a hoist

to help you in and out of a car. If you would like additional cosmetic or personalised features

that are not essential, you will be expected to cover the extra expenses yourself.

⃝ Home modifications Modifications to help you live safely and

independently at home. These may include, adding hand rails in your bathroom, adding slip-resistant coating to your floor or installing ramps.

⃝ Specialist Disability Accommodation (SDA) SDA refers to accommodation for eligible

participants who have an extreme functional impairment or very high support needs. SDA will provide funding towards the cost of the

physical environment in which supports can be delivered, such as a purpose built apartment.

SDA funding does not cover personal support

costs, which are assessed and funded separately in your NDIS plan.

DPS Guide to Disability Support Queensland 2020

There are aids

and equipment supports that can assist

you to live

independently or help your

carer to make

it easier to look after you

What is Capacity building support? This support package enables you to build on your independence skills.

There are nine Capacity building support

categories. You will not automatically receive funding for all nine but only for those that

suit your needs and circumstances. The goals outlined in your National Disability Insurance

Scheme (NDIS) plan determine which categories you receive funding for.

⃝ Coordination of supports Support to connect you with informal,

mainstream and funded supports so you can

get the most out of your NDIS plan and make sure your supports are being delivered as promised.

There are three different layers of ‘Coordination of supports’:

⃝ Improved living arrangements

Help with finding and applying for shared or

– Support connection

independent accommodation and assistance

to connect with informal, mainstream and

responsibilities. You may choose to use these

with service providers.

search for suitable rental properties online and

Short-term assistance to strengthen your ability

with managing rental agreements and

funded supports and maintain relationships

funds to engage a service provider to help you

– Support coordination

fill out application forms, for example.

to connect with supports. Includes resolving

⃝ Increased social and community participation

supports and crisis resolution.

your ability to manage your life independently

Ongoing support to strengthen your ability

service delivery issues, regular monitoring of

– Specialist support coordination

A time-limited service that includes all

activities outlined in support coordination,

plus specialist supports for more complex and high-risk situations.

If you ask for ‘Coordination of supports’ during

your planning meeting, the NDIA will determine what level of support is reasonable and

Short-term or ongoing support to strengthen and participate in your community. This can

include support to participate in community access programs or group activities. If your

goals include improving your social skills and

making new friends, you could get funding to attend a community camp or vacation group,

where you can meet new people and build your relationship skills.

necessary based on the information gathered during your meeting.

Under Capacity building supports you

could get funding to help you find a job

or study opportunities, apply for suitable accommodation or learn a range of

organisational and self-management skills DisabilitySupportGuide.com.au

Photo: Daryl Charles - supplied by Eurella Community Services, NSW

⃝ Finding and keeping a job

Support to find and maintain employment at all stages of your life. If you’re approved

for funding in this category, you could find a

service provider who specialises in employment for people with disability to help you update your resumé, apply for jobs in supported or open employment, help you prepare

for a job interview or assist with school-towork transition.

⃝ Improved relationships

Involves assistance with the development of social skills and behaviour intervention

supports. This could include funding for a

behaviour support plan that aims to limit the

likelihood of behaviours of concern developing or increasing.

⃝ Improved health and wellbeing

⃝ Improved life choices

Can include plan management support,

financial assistance and training to improve

organisational and self-management skills. You could engage a service provider who offers

plan management services to help you manage the money in your NDIS plan. They can pay

providers, help develop Service Agreements, develop monthly statements and claim

payments from the NDIA on your behalf.

⃝ Improved learning

Help to research and apply for study or training opportunities. If you receive funding in this

category, you could engage a service provider to help with your transition from school to university, for example. This could include

assistance with planning your timetable and

budgeting for textbooks, or having a support

Physical wellbeing activities, such as personal

worker come with you to class. Improved

help you maintain a healthy lifestyle. These

not course or tuition fees that anyone else

physical and wellbeing difficulties are directly

pay for.

training sessions and nutrition advice to

learning funding will only cover support costs,

supports can be funded by the NDIS if health,

without a disability would be expected to

attributable to your disability. For example, if you’re eligible for this funding you may

choose to find a nutritionist who can create an individualised healthy-eating meal plan.

⃝ Improved daily living

Covers assessment, therapy and/or training by a professional such as an occupational therapist,

You can use your Capacity

early childhood intervention. If you receive

building funds to purchase any

spend it on a combination of therapies that can

approved individual support

physiotherapist or registered nurse. Includes funding for this category you may choose to

help you work toward your goals. For example 30 hours a year for occupational therapy and

speech therapy assessment and intervention. 44

DPS Guide to Disability Support Queensland 2020

within a specific category

How can I spend my Capacity building funding? You can use your Capacity building funds to

For instance, if you have a recommendation

within a specific category.

physiotherapy, make sure their report specifies

purchase any approved individual support

For instance, if you are allocated money under the ‘Improved daily living’ budget, you may initially decide to use 50% of the funding on an occupational therapist, 30% on a

physiotherapist and 20% on a podiatrist. However, down the track you may decide to

assign a larger percentage to podiatry services

from a specialist that your child needs

how many sessions a year they think your child needs, the duration of each session and what goals these therapies will help achieve.

You won’t be able to move Capacity building

funding from one category to another. This is

because each category is aligned with a specific goal in your plan.

or change from occupational therapy to speech

So, for example, you may have a total Capacity

what you believe would be the best Capacity

for therapies under ‘Improved daily living’ and

therapy. This flexibility allows you to identify building support to achieve your goal.

To help the National Disability Insurance

building budget of $5,000 made up of $3,000 $2,000 for ‘Improved living arrangements’ to

help you find suitable rental accommodation.

Agency (NDIA) decide how much money they

You then can’t decide to combine your funds

Capacity building package in your plan, keep

living’ because that would mean you are not

will allocate for different categories under the

in mind that any supports must be ‘reasonable and necessary’.

to spend the total $5,000 on ‘Improved daily

working towards meeting your ‘Improved living arrangements’ goals.

Any specialist reports you provide at your

planning meeting to show you need certain

therapies or supports should include as much

information as possible to support your funding

request. They should detail the types of services the specialist recommends as well as the frequency of services.

DisabilitySupportGuide.com.au

FEATURE STORY

Jane’s story Being an adaptable and resilient parent As a parent, learning your child has a disability and then beginning the journey to find supports to set them up for the best possible life can be daunting. But what if you’re supporting not one but three children with disability? This is the reality for mum of three Jane. Her eldest child Emily is 18 years old

provider Novita and in the South

Growing up, her two daughters

dystrophy (MD), autism, anxiety and

bilateral clubfoot.

while Matt was a ‘Cub’ for three

and has been diagnosed with muscular depression, obsessive compulsive disorder (OCD), a chronic sleep

disorder known as narcolepsy and learning difficulties.

Her second child Hayley is 16 years old and also has MD as well as bilateral clubfoot, nerve neuropathy and

mild intellectual disability, while her youngest 13 year old Matt has MD,

autism and mild intellectual disability.

A range of difficulties

Australian hospital system due to her

years, an experience Jane found

However, she says the path to

amazing for their social and life

diagnosis was fraught with unanswered questions. “Hayley was the first

one to be diagnosed at eight years old,

then Emily, then it took another year

for them to reach an

“At the end

accurate diagnosis for Matt,” she explains.

above water or you’ll sink.”

Despite the invaluable support of

were difficult.

She recalls the moment Hayley, her

second child was given a diagnosis,

which prompted her other children to

undergo tests and finally, be diagnosed with a range of complex difficulties. “When they were little it was lots of

little things they found difficult and they weren’t reaching milestones.”

Hayley was diagnosed first as she was

already supported by disability service

so it was frustrating.”

extended family and her loving husband, Ben, Jane says it was

“certainly not easy” and found it “isolating”.

“At the end of the day you don’t have

a choice, you’ve gotta keep your head above water or you’ll sink.”

Isolation and frustration As the children have reached their teenage years, they’ve begun to

experience isolation and become

frustrated at seeing what their peers are doing that they cannot.

DPS Guide to Disability Support Queensland 2020

probably the single best thing they

ever did as young

gotta keep your head

most of the difficulties starting to show holding a pen, sitting up and writing

“Girl Guides was

have a choice, you’ve

“No one had any answers

as they started school, and skills like

skills development.

of the day you don’t

Jane says she noticed no patterns in

her children when they were little, with

participated in Girl Guides,

children. It was a

better experience at

Girl Guides than they

ever had at school,”

she says.

Emily, Hayley and Matt access

psychology, physiotherapy and

occupational therapy (OT) through Novita, while Matt also has speech therapy.

Jane has found swimming most

beneficial for her kids. Both Hayley

and Matt participate in competitive

swimming four to five times a week at

the local swimming centre, where they are able to keep active and maintain social interaction.

FEATURE STORY

Over serviced Despite all three children being

and modify your

expectations as they grow and develop.”

consistent than it used to be.”

supported by the National Disability

“I see it as an evolving system, however,

over time their disability supports have

what they need and that hasn’t ever

Insurance Scheme (NDIS), Jane says

“Be kind to yourself

It’s improved [the NDIS] and it’s more

been reduced.

“As they’re getting older I’ve pulled back on supports,” she explains.

“I’ve reached a point where I feel I have over serviced them.

“I just want to let them live a bit.” “I find they get the most therapy out of swimming and since doing that we’ve been able to pull back on physio, OT and psych.”

Describing the paperwork, time and coordination required to manage all three NDIS plans alongside a plan

manager as a “casual job”, Jane says it’s a small price to pay for the right support for her children.

“I’ve had mixed experiences. “I feel I can see development and change over a few years.

I feel the children are all getting exactly been an issue.”

Adaptable and resilient She says Emily, Hayley and Matt are all

working towards the goals of “keeping their muscles active and healthy to manage the degeneration of the

MD and keeping them as socially connected as possible”.

Through her journey of parenthood,

offering support and ensuring she does whatever she can to help them live full and happy lives Jane says raising three children with disability has taught her to be both adaptable and resilient.

“I’ve learnt that you have to be kind to yourself and you have to modify your

expectations as they grow and develop. “You’ve gotta manage your own

situation and accept your own reality.”

Jane is supporting three children living with disability. Photo: Supplied

DisabilitySupportGuide.com.au

Managing your plan

There’s no right or wrong way

One of the biggest decisions you and your family will need to make is how to manage your National Disability Insurance Scheme (NDIS) budget. The process of budgeting, keeping records

and paying for supports outlined in your plan is called ‘plan management’. How a budget is managed determines how your supports

and services are paid and in some cases what providers you can choose from to deliver the support services you need.

There are a few plan management options and

there is no right or wrong way – you can choose

The options include: ⃝ Agency (NDIA) managed ⃝ Plan managed

⃝ Self-managed

to manage your NDIS plan and

you can change to a different option at any time

⃝ A combination of any of these

You can change your plan management option

at any time, but you will need to let the National Disability Insurance Agency (NDIA) know.

which option best suits your situation.

Agency Managed If you choose to have your plan agency

deliver your supports. Pricing for services by

Disability Insurance Agency (NDIA) handles

which means they can only charge a certain

managed, this means that the National

all payments and administration for you.

Choosing this option means you don’t have

to pay invoices, claim reimbursements, report

a registered provider are capped by the NDIA amount for their services.

Is it for me?

against your plan or resolve any billing issues,

The agency managed option suits those who

also keep appropriate records and receipts for

financial or administrative tasks, and are happy

as this is all done by the NDIA. The NDIA will

don’t have the time or ability to deal with

supports provided.

to use only NDIS registered providers. The

If you choose to be agency managed, you can only use NDIS registered providers to

registered provider you choose claims the funds for their services directly through the NDIS

portal by electronically billing the NDIS for the services delivered.

You can check your participant portal to see

when the funds have been paid and to keep track of the funding you have left.

Pros – Quick and easy – No financial accountability – No cost to you – No need to keep track of paperwork or open a special bank account

– Using only registered providers means they cannot charge above NDIS price guidelines

Cons

– You can’t buy services from providers not registered with NDIS

– Limited flexibility 48

DPS Guide to Disability Support Queensland 2020

Plan Managed A registered plan management provider can

registered and unregistered providers to deliver

want the NDIA to manage your plan but don’t

your money and administration.

help you manage your NDIS funds if you don’t feel comfortable taking on the responsibility of self-management.

A plan manager acts as the middle man – the NDIS pays your plan management provider,

who then sorts out the payment of your NDIS bills and handles the paperwork. Your plan

manager will meet with you to understand your plan and identify what services you’d like them to manage.

If you would like to use a plan manager, you

must request this at your planning meeting. Funds will be allocated under ‘Improved life

choices’ to cover this service – this will not eat into any other support funds.

your supports, while someone else manages

You won’t be able to see balances or remaining funds through the NDIS participant portal,

however, you should be able to receive monthly reports from your plan manager.

Self-managing your plan

Pros

– You don’t have to keep track of paperwork or open a special bank account

– Freedom to choose any service provider you like

– No personal financial accountability

– You have a partner to help you navigate the NDIS

– Advantages of self-management without the

gives you complete

control over your NDIS supports

administrative burden

Cons

Is it for me? If you would like more flexibility and choice

– Another person to meet with regularly

budgets, then engaging a plan manager may

– Unable to keep track of balances and

means you have the option of using both NDIS

A list of plan managers can be found in the

in providers but aren’t confident in handling

suit you. Choosing a plan management provider

– The billing process may take longer remaining funds yourself

Advisors Directory starting on page 135.

Self-Managed Self-managing your NDIS plan means that you,

You may want to consider setting up a NDIS-

the day-to-day organisation of your NDIS funds.

separated from your day-to-day expenses.

a family member or trusted person takes care of The nominated person pays bills out of your

NDIS budget, chooses how much to spend and organises paperwork and administration. The

NDIA will decide whether the nominated person is suitable to self-manage.

This option gives you a lot of flexibility and

control. If you are self-managing, you can choose any provider you like to deliver supports. This

includes both NDIS registered providers and also those who are not registered with the NDIS.

With this flexibility comes a lot of responsibility. Self-management means keeping on top

of your budgets while maintaining records

and receipts for supports provided, claimed

specific bank account so the transactions are You will be in charge of requesting invoices from service providers and processing

payments through the NDIS participant portal. Self-managed participants can also choose to pay a service provider upfront and have the money deposited into the nominated NDIS bank account.

It is important to keep in mind that the funding amount included in your plan will be based

on NDIA pricing. This means that the money

you receive to pay, for example, for a speech therapy session will be capped according to NDIA pricing.

and paid.

DisabilitySupportGuide.com.au

You can choose a combination

Some providers that are not registered with

For example, if you are happy to self-manage

per session than if you were to use a registered

financial professional, then you can ask for this

of plan

Pros

options where

the NDIA may charge more than this amount provider who can only charge NDIS prices.

Read more about NDIS pricing on page 51.

Is it for me? Choosing to self-manage your plan means

taking on the role of financial manager, support

and would like to receive ongoing advice from a support to be included in your plan. – Flexibility

you are in

– Total choice and control – Freedom to choose any provider

advocate, administrator and director. If you have

– Opportunity to develop or refine

and want complete control of your or your loved

– Can apply for assistance through NDIS

suit you.

Cons

the capacity and resources to fill these roles,

one’s NDIS plan, then self-management could

If you would like to self-manage, but feel you are lacking in certain skill areas or would like extra

assistance, you may be able to receive funding from the NDIS for this. You may be allocated

Capacity building funds as part of your plan that help you develop skills to increase your ability to self-manage or receive help to be able to

management

financial, organisational and admin skills Capacity building funds

control of some supports and others are

being managed

by the NDIA or a registered plan

– Time consuming

manager

– A lot of responsibility – Need to meet with lots of people and providers

– Need to resolve billing issues yourself – Might need to pay for services upfront and

self-manage.

wait for reimbursement

A combination You may choose to combine different plan

management options if you want the NDIA or a plan manager to manage parts of your budget,

but want to stay in control over certain services. For example, perhaps you don’t want to deal with all the financial or administrative tasks that come with managing your child’s plan

yourself and you have chosen mostly registered providers, so you are happy for the NDIA to

manage most of your child’s funds. However,

the speech therapist your child has been seeing for four years isn’t a registered NDIS provider

and you would like to keep seeing them. You

on the self-managed supports, while they

manage the budgets you’ve allocated to them

Pros – Flexibility – More choice and control – Freedom to choose any provider

Cons – Can be time consuming – Might need to pay costs upfront and wait for reimbursement

can choose to self-manage that component of

– Might need to refine your budgeting,

How does it work?

Whichever option you choose, it’s important

your child’s plan.

– Meet with the NDIA and tell them which

services you’d like them to manage and which you’d prefer to manage yourself

– You arrange services, organise invoices and keep appropriate records for the support(s) you’ve chosen to manage 50

– You report to the NDIA on the amount spent

DPS Guide to Disability Support Queensland 2020

organisational or administrative skills

to make sure you are comfortable with the

way your plan is managed. There is no right or wrong way and you can choose to change to a different option at any time.

NDIS pricing The National Disability Insurance Scheme (NDIS) provides funding to participants to purchase a range of reasonable and necessary supports to increase independence as well as social and economic participation. This funding is provided through individual

participant budgets and while participants are free to choose who they would like to deliver

services and support to them, the amount the

NDIA pays for these supports is set in the NDIS price guide.

How much do supports cost under the NDIS? The NDIS price guide lists costs for all support areas under the NDIS. These prices, unless

stated otherwise, are the maximum amount NDIS registered providers can charge for that service.

A key element of NDIS is that funded supports must represent value for money. As the

number of participants and providers changes each year, competition may change and this

could drive prices up or down. The NDIS price

guide should ensure that all costs are kept at a reasonable level.

Registered vs unregistered providers Service providers are businesses or individuals who provide a service that relates to the goals outlined in a NDIS plan. The NDIA asks service

The price guide breaks down each support item

providers to register with the NDIS, however,

a quote is required, the price and if it’s charged

To register, providers must meet certain criteria

with a description, reference number, whether hourly, daily or weekly.

For example, for assistance with personal domestic activities such as getting help

with basic house or garden maintenance,

the NDIS will pay up to $53.11 per hour. For

support connection, to help you coordinate your supports from a range of sources, or

to engage services to help you find suitable accommodation, NDIS will pay up to $60.16 per hour.

The NDIA will update prices at least once a year, usually by 1 July, taking into account

market trends, changes in costs and wage rates. Changes will be published on their website.

not all providers do.

and follow specific rules, regulations and agreements when providing services.

NDIS registration can be a lengthy and costly

process, and because of this some businesses choose to stay unregistered.

Others may choose not to register so they won’t be limited by the NDIS price guide when they charge for their services.

Don’t be put off by the term ‘unregistered’ when it comes to choosing supports.

A key element of the NDIS is that funded

supports must represent ‘value for money’

Unregistered providers can still provide NDIS-

funded supports, and many have the necessary skills and resources to provide high-quality services to people with disability.

DisabilitySupportGuide.com.au

If you are

self-managed The main differences between registered and unregistered providers are:

⃝ Unregistered providers do not need to

follow the price caps outlined in the NDIS

price guide and can charge whatever they like, whereas registered providers cannot charge over the price limit.

⃝ Registered providers claim their invoices directly through the NDIS, while

unregistered providers will send their

invoices to you, or whoever is managing your plan, to process through the NDIS portal.

You can choose the type of providers you use, depending on how you manage your plan. If

you are agency managed and can only choose

registered providers, it’s good to know they’ve

all been through the registration process and

meet NDIA guidelines. However, choosing from a set list of providers can be restrictive.

For example, if you need an occupational

therapist but there are none registered in your area, you might need to travel a long way to access this support. Or, the local registered

occupational therapist might be at capacity and not currently taking on new clients.

or plan

managed

you have the freedom of

choosing any provider you want

If you are self-managed or plan managed, you

have the freedom of choosing any provider you want. However, you may pay more for supports with an unregistered provider as they aren’t bound by the NDIS price guide.

Read more about the different management options on pages 48 - 50.

Service Agreements When you have found a provider to deliver your NDIS supports, you will need to enter into a

written agreement with your provider. This is called a Service Agreement.

Service Agreements should be simple and

set out how and when your supports will be delivered and how much they will cost.

Agreement is about

delivering supports

to work on achieving any goals you have

Agreement include:

⃝ The type of support provided under the Service Agreement

⃝ The cost of those supports ⃝ How, when and where you would like your supports to be provided

Service Agreements are different from your

⃝ How long you need the supports to

and the long and short-term goals you have.

⃝ When and how your Service Agreement

NDIS plan. Your plan lists your NDIS supports

A Service

Things you can put in your Service

A Service Agreement is about delivering these supports to work on achieving those goals.

Your provider may work with you to develop a

care or service plan that is based on your needs and the goals set out in your NDIS plan.

When talking to your provider about your

Service Agreement, you can bring a copy of

your NDIS plan and attach it to the document. This will help your provider deliver the right supports in the right way for your personal

circumstances and make sure the services work towards meeting your individual goals.

DPS Guide to Disability Support Queensland 2020

be provided

will be reviewed

⃝ How any problems or issues that may arise will be dealt with

⃝ Your responsibilities under the Service

Agreement – such as letting your provider know if you can’t make an appointment

⃝ Your provider’s responsibilities under the Service Agreement – such as working

with you to deliver your supports in the right way

⃝ How you or your provider may change or end the Service Agreement and if there are any charges if you decide to end the agreement.

Financial support The Government has a range of other financial assistance schemes to support people with disability, for example to cover the cost of living including rent or mortgage repayments, groceries, utilities, transport and other miscellaneous costs. Whilst the NDIS supports the funding of support services for eligible participants, if you have a

disability that leaves you unable to work or are actively looking for work, you may be able to receive additional financial support.

Disability Support Pension The Disability Support Pension (DSP) is financial

Newstart Allowance If you are unemployed but actively looking for work you may be able

to receive the Newstart Allowance. It also supports you if you have a

longer-term condition and cannot get the DSP.

help for people with a permanent physical,

This financial support is available to people

prevents them from working. To be eligible for

looking for paid work, under the income and

intellectual or psychosocial disability that

who are at least 22 years old but under 65 years,

the DSP you must meet both non-medical and

assets test limits and prepared to meet mutual

medical rules.

obligation requirements.

These include if you are permanently blind,

You will no longer receive payments if you stop

expectancy of less than two years, you have an

you may not receive payments until you attend

or you receive a Department of Veterans’ Affairs

Services Provider.

you have a terminal illness with an average life

looking for work without a good reason and

intellectual disability with an IQ of less than 70

your first appointment with an Employment

special rate disability pension.

To find out if you are eligible for Newstart and

Non-medical rules include your age, residency and income and assets.

General medical rules include: ⃝ Your condition will last more than two years

⃝ Your condition is fully diagnosed, treated and stabilised

⃝ Your have an impairment rating of 20 points or more

⃝ Your condition will stop you working at

least 15 hours a week in the next two years.

It is important to note not everyone with

how to apply visit the Services Australia website: servicesaustralia.gov.au/individuals/services/ centrelink/newstart-allowance

Youth Disability Supplement If you’re under 21 years old and on the

Disability Support Pension, you may also be

eligible for extra assistance through the Youth

Disability Supplement. You may also receive the supplement if you’re under 22 and get Youth

Allowance or ABSTUDY. The highest amount you can receive on the Youth Disability Supplement is $131.90 a fortnight.

disability or a medical condition is eligible for

You don’t need to apply for Youth Disability

get other payments. You can still access services

Australia if you don’t want to get it. To find out

(NDIS) if you’re claiming DSP.

services/centrelink/youth-disability-supplement

the DSP. If you can’t get DSP, you may be able to

Supplement but you’ll need to tell the Services

under the National Disability Insurance Scheme

more visit servicesaustralia.gov.au/individuals/

If you have a

disability that leaves you

unable to work or are actively looking for work, you

may be able to receive financial support

To find out if you are eligible and how to

apply visit the Services Australia website:

servicesaustralia.gov.au/individuals/services/ centrelink/disability-support-pension

DisabilitySupportGuide.com.au

Education In Australia, every child has the right to the same educational opportunities. People with disability may have barriers in learning, development and cognitive function, however, there are a number of education supports that can help your child reach their full potential. Schooling options

Dual enrolment is an option for parents who

In some schools, children with disability are

believe their child may benefit by splitting up

with disability have some extra support lessons

If your child has medical, personal care or

in regular classes, whereas in others, children together in a group.

their week between two schools.

behavioural support needs, the school can

There are also Government funded special

assist your child in making them feel included

with their own staff and facilities within

Education supports

support school programs, complete mainstream schools.

Independent schools are non-Government

institutions that support students with disability without Government funding.

and comfortable in the school environment. The Department of Education endeavours to support the education of students with disability through funding, special needs

support, resources and teaching materials.

Specialist schools for children with disability

The Department plays an important role

intellectual disability, physical disability,

is responsible for national policies and

can offer specific support for children with

hearing impairments, vision impairments and autism spectrum disorder. The curriculum

at these schools is based on the Australian

curriculum but can be tailored to suit individual student needs.

Class sizes may also be smaller. To enrol your

child at a specialist school, he/she must meet

the school’s diagnosis criteria and live within the enrolment zone.

Home schooling can provide your child with a safe, supportive and flexible environment that suits their academic or behavioural

needs. If you choose to home school, you

need to register with your State or Territory education department.

For children who can’t go to school or

participate in regular classes due to chronic

illness, living remotely or experiencing difficulty at school, education programs are often run

online with printed material and visual aids sent to your child.

in delivering Australia’s education and

programs. They also advocate for special needs education, manage complaints and educationbased investigations.

The Queensland Government has a number of programs and resources available to provide extra support for students with disability.

To learn what educational support is available for your child, contact the Department of Education in your State or Territory.

Contact the Queensland Department for Education on 13 74 68 or visit

education.qld.gov.au/students/ students-with-disability.

The National Disability Insurance Scheme (NDIS) may fund supports to enable your child to

attend school and enhance their educational journey. These supports could include

transport to and from school, mobility aids and assistance with transitioning from primary to secondary school.

To enrol in these distance education programs you must meet the enrolment requirements.

DPS Guide to Disability Support Queensland 2020

A range of

support options is available to

assist your child throughout

their schooling years, with

most schools catering for

students with disability

Employment and volunteering options A key goal of the National Disability Insurance Scheme (NDIS) is to promote employment of people with disability. Financial independence, improved health and wellbeing, building social networks and finding a sense of purpose are just some of the benefits of having a paid or unpaid job. Building capacity and economic participation

through employing people with disability also

reduces the need for full-time support and day programs, giving family members and carers

more time to participate in the community or work in their own job.

If you have a disability and want to work, there are a few avenues you can take.

Disability Employment Services If you have a permanent disability and would like to work, Disability Employment Services

(DES) can help you. DES is not funded under the NDIS but by the Department of Social Services. DES can help you find and maintain work in a mainstream environment, known as open employment.

There are two separate sub-programs within DES. These are:

1. Employment Support Services for job seekers with permanent disability and an assessed need for regular, ongoing support in the workplace.

2. D isability Management Services for job

Disability

Employment Services can

help you find

and maintain work in a

mainstream

environment

seekers with disability, injury or health

conditions who are not expected to need

long-term support in the workplace but may need irregular flexible support to keep a job. Services provided through DES include

allied health services to help improve work capacity, assistance with job searching,

resumé preparation and support for education and training.

To find out more call JobAccess on 1800 464 800 or visit jobaccess.gov.au.

Photo: Daryl Charles - supplied by Eurella Community Services, NSW

Australian Disability Enterprises Another option if you are looking for

employment is through Australian Disability Enterprises (ADEs).

ADEs are companies that employ people with

disability in a supported working environment. ADEs typically support people with disability who may struggle to find or keep a job in a mainstream environment.

Supported employment at an ADE is funded by the NDIS under the support category ‘Finding and keeping a job’.

Under the NDIS, ADEs can help you to gain

training and experience to either transition into open employment or continue in supported employment if you prefer.

Over 170 ADEs currently employ more than 20,000 Australians with varying degrees of

disability who are not currently able to work without support.

Supported employment places are no longer

capped under the NDIS, meaning ADEs can offer more opportunities to more people.

DisabilitySupportGuide.com.au

ADEs offer a wide range of roles within a number of industries including: ⃝ Packaging

⃝ Manufacturing

⃝ Administration ⃝ Cleaning

⃝ Horticulture

⃝ Logistics and warehousing ⃝ Printing

⃝ Hospitality ADEs also adjust daily tasks, jobs and workplace settings to suit individual abilities, interests and skills. Many also offer on-the-job training and skills development in areas such as: ⃝ Work health and safety

⃝ Behaviour management ⃝ Public transport

⃝ Literacy and numeracy ⃝ Money management

has been linked to

increased

health and wellbeing as well as

improved

self-esteem

Any NDIS-registered provider can deliver SLES

supports. Your chosen SLES provider will work with you to identify supports which will help

you achieve your individual employment goals.

Volunteering

Volunteering is another great way to meet new people, learn new skills and become involved with your community in a fun and supportive

way. Volunteering is freely giving your time to help another person, organisation, group or

cause and can also help build your confidence before transitioning into employment.

near you.

health and wellbeing and improved self-

to find supported employment opportunities

Volunteering has been linked to increased

School Leaver Employment Supports (SLES)

esteem, while also reducing stress, loneliness

would like a job when you leave, you could

including:

and depression.

There are many places you could volunteer,

access NDIS funding for School Leaver

⃝ Animal welfare organisations like

option offers individualised assistance for up

⃝ Local thrift shops

Employment Supports (SLES). This support to two years after finishing Year 12 to help

build skills and confidence to transition from school to work. SLES is not a program, but

rather an individualised approach to funding employment supports like:

⃝ Work experience in open or supported employment

⃝ Travel training

⃝ Job-readiness training such as resumé writing and job searching

⃝ Money handling

⃝ How to communicate with others in the workplace

SLES funding can be added to your NDIS plan during your initial planning conversation, or

planner or Local Area Coordinator.

Visit buyability.org.au online or call 1300 043 517

If you’re in your final year of school and

Volunteering

a scheduled or requested review with your

DPS Guide to Disability Support Queensland 2020

the RSPCA

⃝ Environmental conservation organisations ⃝ Meals on Wheels ⃝ Australian Red Cross To find volunteering opportunities in your

community, head to Volunteering Australia’s website volunteeringaustralia.org.

If you would like to volunteer in your

community but feel you need some assistance, like a support worker to go with you, you can

apply for NDIS Core funding under ‘Assistance with social and community participation’. To find providers who offer employment

support turn to the Advisors Directory starting on page 135.

Companion Card If you have a permanent or severe disability and you need help to go to events and venues or access public transport, you may be eligible for a Companion Card. This card will allow you to bring a companion to join you for free and help you with your

mobility, communication, self-care or use of aids or equipment.

The Companion Card is a free, nationally

recognised card that can be used throughout

your life, but must be renewed every so often, depending on which State or Territory you live in.

You must get a new card every five years.

To be eligible for a Companion Card you must: ⃝ Be a permanent resident of Australia,

living in the State or Territory of issue

⃝ Demonstrate you have a significant, permanent disability

⃝ Demonstrate you would be unable to

participate at most community activities without attendant care support

⃝ Demonstrate that the need for your assistance will be lifelong.

Your companion could be a paid or unpaid

You can get an application form by calling,

doesn’t have to be the same person joining you

form from your state’s Companion Card office.

carer, a friend, family member or partner and it each time.

emailing, writing or downloading and printing a Your general practitioner, medical or mobility

specialist can help you fill out your application. You will also need to include two identical, passport-sized and quality photographs in your application.

For more information on QLD Companion

Card call 13 74 68 or visit qld.gov.au/disability/ out-and-about/companion-card.

A Companion Card allows

you to bring someone

to events or venues to

help you with

your mobility,

communication, self care or use of aids and

equipment

Accessible transport Access to transport is critical for people with disability in enabling them to participate in work, study, leisure and social activities. For people with limited audio and visual capabilities, public transport can present some challenges. People with a cognitive disability may

If you are still able to operate a car you may

in perception, comprehension, learning,

permit. You may be able to get a permit if your

also need additional travel supports to aid memory and concentration. There is a range of subsidy, permits and allowances available

to make getting around a bit easier if you have a disability.

be eligible for the use of a disability parking impairment severely restricts your speed of

movement, your ability to use public transport

and you have a permanent physical impairment

DisabilitySupportGuide.com.au

The majority

of public

transport in Australia is

accessible for people with disability

or mobility issues

or a temporary impairment likely to last for

Taxis are a private and comfortable transport

To get a disability parking permit you must

public transport. Drivers can help you enter

practitioner to complete and sign the relevant

may be eligible for subsidised taxi fares through

council. You can find more information about

for more information on the Scheme including

apply at qld.gov.au/disability/out-and-about/

Wheelchair Accessible Vehicles are purpose-

Public transport

to secure passengers with wheelchairs and

longer than six months.

fill out an application form, ask a medical

and exit the vehicle if you need assistance. You

sections and submit the form to your local

the Taxi Subsidy Scheme (TSS). Visit qld.gov.au

Queensland disability permits and how to

what eligibility requirements need to be met.

travel-transport/driving/parking-permits

built vehicles complete with hydraulic lifts

The majority of Queensland’s TransLink public transport services including buses, trains,

trams and ferries are accessible for people with disability or mobility issues.

The TransLink bus fleet has low floors and ramp

systems to allow people with disability to safely enter and exit the vehicle.

There are also allocated spaces for wheelchairs and mobility scooters. Bus stations and stops

are also fitted with tactile paving if you have a vision impairment and hearing augmentation if you have a hearing impairment. For more information on TransLink’s accessible bus services call 13 12 30.

All TransLink train services accommodate wheelchairs and mobility scooters, with

allocated spaces located in the middle of the train. To board, you must wait at the

disability boarding point indicated by the blue wheelchair symbol.

Queensland Rail’s long distance rail trains are

not all accessible. Contact the Queensland Rail on 1800 872 467 or look at the Station Access

Guide at queenslandrail.com.au to check which

routes and trains are able to accommodate your disability or mobility aid.

All G:link tram services and CityCat ferries are also accessible for wheelchairs and mobility

scooters. CityHopper and Cross River CityFerry services are not accessible.

Transport alternatives

If you can’t use public transport there are a

number of other ways to travel around your city and you may be able to receive assistance for these through the NDIS. 58

method for people who can’t easily access

DPS Guide to Disability Support Queensland 2020

scooters safely into the taxi.

Community buses are another great option for people with disability. They are run through

councils and community centres with the help of friendly volunteers. People with disability and the elderly are given priority access to

these buses. You may need to call ahead to

get information on the schedule of buses with

wheelchair access. Call your local council to find out if they offer community transport.

If you need to go to the shops, attend an

appointment or head out for a social activity,

the Community Care Program is one initiative

providing free or low cost transport services to

people with disability. Visit qld.gov.au for more information on the program.

Private, local community transport services are offered by a range of organisations, such as

Red Cross and some councils, for a reasonable price. Often these services organise ‘day trips’

which is an opportunity to socialise with people of all ages, nationalities and backgrounds, with a particular focus on the elderly and people with disabilities.

For more information on the transport options available in QLD visit

qld.gov.au/disability/out-and-about

Disability advocates Supporting your rights There may be times when you don’t feel listened to or feel like decisions are being made for you without any consideration of your thoughts, feelings or opinion. This is where disability advocates can play a vital role. When a problem arises it can be hard to speak up and take control of how you want to live

your life. This can be particularly difficult if the concerns you have are about care or services

that you are relying on for meeting your most basic needs.

⃝ Individual advocacy – works with

individuals on eliminating discrimination, abuse and neglect.

⃝ Legal advocacy – maintains your rights by addressing the legalities of discrimination, abuse and neglect.

Many people find it difficult to raise a complaint

⃝ Systemic advocacy – reduces barriers and

concerns early and not leave it to escalate.

⃝ Self advocacy – supports you in

or concern but it is important to address your

This is where a disability advocate can play an important role.

Disability advocates can act as a voice for

people with disability by campaigning for social change, equal rights and opportunity. This can include speaking, acting or writing on behalf of the interests of a person or group in order

to protect, promote and defend their welfare or justice.

An advocate can enable and support you by helping you understand your rights, listen to your concerns and discuss your options

for raising that concern. They can assist with

negotiating changes to your plan, give advice and support when dealing with service

providers and help you overcome any barriers

that may impact on your ability to participate in your community.

discrimination you may face.

advocating for yourself, or as a group.

The Australian Government’s National

Disability Advocacy Program (NDAP) is a

program that ensures people with disability

enjoy and exercise their human rights within their community.

The program enables access to local disability

advocacy support and helps smooth out issues

between people with disability and their service providers or the National Disability Insurance Scheme (NDIS).

To find a Government funded disability

An advocate can enable and support you by helping you understand your rights, listen to your concerns and discuss your options for raising those concerns

advocacy agency near you, search your local area on the Department of Social

Services’ Disability Advocacy Finder, visit disabilityadvocacyfinder.dss.gov.au or email disabilityadvocacy@dss.gov.au

There are a number of different types of advocacy, each with a different focus. The six advocacy types are: ⃝ Citizen advocacy – aligns you with

volunteers who become loyal supporters and campaign for your rights.

⃝ Family advocacy – helps family members of people with disability to advocate on behalf of their loved one.

Carer support Families and carers of people with disability provide everyday help and support that cannot be beaten! Roughly 2.7 million Australians look after someone with disability, mental illness, a medical condition or the elderly. Being a carer can have a huge impact on your

support, the opportunity to connect with

as being isolating at times. There are some great

practical strategies to help you in your carer

life and physical and mental wellbeing – as well support options available to assist you if and when the role of a carer becomes too much.

other carers and share experiences, as well as role. These groups meet regularly and promote

an understanding and supportive environment. Attending a counselling or therapy group is a good way to share your experiences and feelings with like-minded people and is

important in proving you are not alone. You can learn a lot from other people in similar

situations, build a support network and make some new friends.

Carer support groups

Community run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups can be organised around caring for someone with

a particular disability or condition and offer the support and advice of other carers who The Government initiative Carer Gateway is a Australia-wide network that connects carers

with support services around the country. In

Queensland, Wellways Australia will connect

you with local support and services to help you with your caring role.

Call Carer Gateway on 1800 422 737 or visit CarerGateway.gov.au.

Counselling services

Professional counselling is held in individual, couple or family sessions. Some counsellors

offer their services over the phone, by email

or through webcam. It is a great way to talk to

are or have experienced situations similar to

yours. There are also support groups available for Indigenous Australians or Culturally and Linguistically Diverse (CALD) carers.

Carer support groups are completely

confidential and can provide practical and emotional support and also help you to: ⃝ Discover new information

⃝ Attend education or training workshops ⃝ Get involved in leisure activities and relaxing outings.

Groups are free of charge and meet regularly in community spaces.

someone about how you are feeling and learn some strategies to help you cope in a private and trusted environment. If you feel more

comfortable having a one-on-one session or

involving other family members, counselling is a good option for you.

Therapeutic counselling groups are specifically designed to provide carers with emotional 60

DPS Guide to Disability Support Queensland 2020

There are a number of

support options available to assist you if the role of

a carer becomes too much

Respite care may be available to you if you need to take a break from your caring role

Respite care Sometimes you need to take a break from your carer role to refresh, attend appointments

or need someone to take over when you are unable to care due to illness or time away.

Commonwealth Respite and Carelink Centres (CRCCs) can help with access to information

and other supports appropriate to your needs, while also providing options for short-term

and emergency respite. Regular respite can

help reduce your need for emergency respite,

and if required, CRCCs can help organise a plan for this.

support programs including short-term counselling for carers with qualified counsellors

⃝ Relationships Australia – 1300 364 277 – offers a range of services, such as

counselling and mediation, by phone, online and face-to-face

⃝ Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling

Financial support

You may be eligible for income support

through Carer Payment or Carer Allowance

Information on local carer support, disability

from Centrelink and the Services Australia if

free and confidential. To find out more call

the requirements. Call 13 27 17 Monday

business hours or 1800 059 059 for emergency

servicesaustralia.gov.au to see if you are eligible

and community services from CRCCs are

you and the person you are caring for meets

your nearest CRCCs on 1800 052 222 during

to Friday 8am – 5pm or check online at

respite support.

for financial support as a carer.

Support lines

Being a carer of someone with disability

There are a number of support lines and

websites to assist carers just like you in looking after someone with disability. Many support lines offer free or subsidised counselling. Some helpful support lines include: ⃝ Carer Gateway – 1800 422 737 – a

resource to help connect you to local support services and other carers in a similar situation, and provide

advice on a range of topics such as

health and wellbeing, financial and legal considerations 62

⃝ Carers Australia – 1800 242 636 – runs

DPS Guide to Disability Support Queensland 2020

can take its toll on your physical and mental

health. Your role is important but it’s equally important to look after your own health and

wellbeing. Try to take some time out for yourself to see a movie, do some exercise or socialise with friends.

Remember to keep an open line of

communication between those around you

and speak to a trusted family member or friend if your carer role is starting to impact on your health and wellbeing.

Diversity and disability Australia is an incredibly diverse country, home to over 25.2 million people of various backgrounds, religions, cultures and sexuality. Over 4.2 million Australians live with disability and face barriers to support services based on their cultural diversity. Finding support that meets these needs and

The Federation of Ethnic Communitiesâ&#x20AC;&#x2122; Councils

Cultural and linguistic diversity

CALD backgrounds all around the country.

Culture and language barriers can make it

02 6282 5755.

understands you is essential to your wellbeing.

difficult to reach your full potential. People

with disability from multicultural backgrounds may face a lack of information, isolation and difficulty connecting with support services.

If you are Culturally and Linguistically Diverse (CALD) a number of organisations offer

disability support and advocacy services to ensure you feel included within your

community and supported to achieve your

goals. Services range from connecting you to

and offering relevant support, advocating for

CALD services and organising suitable bilingual

carers or interpreters to providing culturally and linguistically appropriate resources.

The National Ethnic Disability Alliance (NEDA)

advocates for the rights of people with disability and their families from a CALD and Non-English speaking background (NESB). Contact NEDA at neda.org.au or by calling 02 6262 6867 or 0407 878 933.

of Australia (FECCA) represents Australians from FECCA can be contacted at fecca.org.au or on National Disability Insurance Scheme (NDIS)

participants who are from a CALD background

may need the help of translators or interpreters to access the support services highlighted in their NDIS plan.

The Translating and Interpreting Service (TIS

National) is an interpreting service provided by the Government. The service covers more than

100 languages and is available 24/7 on 13 14 50.

Queensland CALD support The Queensland Government has made a

range of information available to download

specifically relating to organisational planning, capacity, engagement and participation of CALD people with disability and the NDIS.

Topics include information about disability

parking permits, taxi subsidies and community care programs as well as how to find respite,

deal with abuse and neglect or find support for school leavers.

Visit the Department of Communities,

Disability Services and Seniors website at communities.qld.gov.au or call 13 36 77.

Religious and spiritual diversity

Religion and spirituality can play a major role in our lives. If you have a disability you may

want to receive support provided by service

organisations and staff who share your beliefs

and values. For example, you may require your

meals to be prepared a certain way or celebrate

certain religious holidays. If your support worker or provider shares the same views as you, you will likely build a good relationship.

DisabilitySupportGuide.com.au

Speak to your Local Area Coordinator or Plan

Manager about disability support providers in your local area who will respect and cater to

your religious and spiritual preferences. Your local church or place of worship may also be

able to suggest other support services that align with your beliefs.

LGBTIQ supports

There are several organisations that offer information as well as social and support

⃝ Diverse Voices – offers a peer to peer

telephone and internet counselling service

networks for LGBTIQ community members

living with disability. Some of these include: National:

on 1800 184 527 or diversevoices.org.au

⃝ Open Doors Youth Service is Queensland’s leading youth homelessness and support service. Supporting high risk and at-risk

⃝ The National LGBTI Health Alliance

young people with diverse genders, sex,

provides health-related programs, services

sexualities and bodies in developmentally

and research focused on LGBTI people

and culturally appropriate ways. You can

and other sexuality, gender and bodily

contact them on 07 3257 7660

diverse people and communities. Contact the National LGBTI Health Alliance on

02 8568 1123 or visit lgbtihealth.org.au

⃝ Queensland AIDS Council – a not-for-profit organisation offering support services,

information and counselling for gender-

⃝ QLife is a free telephone and online chat

diverse people. Visit quac.org.au or call

support service providing anonymous

support and referral for people wanting to talk about a range of issues such as their

sexuality, identity, gender, bodies, feelings and relationships. Contact QLife on

1800 184 527 or online on qlife.org.au Queensland:

⃝ QSpace – a social support group for young people aged 12 -17. It is an opportunity

for young people to come together and

socialise, as well as explore various issues that they face in their everyday lives. Call

0437 013 710 or email r.rive@wmq.org.au to find out more

⃝ QPlus – a social support group for people aged 18-25. QPlus is a gathering of

gender diverse, sexually and romantically diverse, intersex and questioning young people and includes social events, skill

07 3017 1777 for more information

Out Together Project

People with disability often face barriers in

participating in their community and this is even more so for LGBTIQ people. A project designed by not-for-profit mental health and disability support organisation, Wellways Australia, is

to receive

helping LGBTIQ people with disability connect

support

Out Together was designed to meet the needs

organisations

and share experiences.

of LGBTIQ NDIS participants by providing a LGBTIQ workforce who can draw on lived

experience of both mental health and sexuality or sexual identity. Ultimately, Out Together

helps support NDIS participants who identify as LGBTIQ in accessing and benefiting from the NDIS.

sharing, and community exploration.

The project includes a range of online materials,

qspace.net.au, by calling 0437 013 710 or

information. This toolkit is used in a training

You can contact QSpace on their website

videos and links to helpful services and

email r.rive@wmq.org.au

package for new support workers, with three

hours of online training and six hours of face-

to-face training. For more information on Out Together visit wellways.org/out-together 64

You may want

DPS Guide to Disability Support Queensland 2020

provided by or staff

who share your beliefs

and values

10001 11100 01010 11001 00110

Support, Therapists & Specialists, Accommodation, Advisors, Equipment &Provider Name

all of Queensland’ if no region was selected or they service the whole State/

• • • • •

• • • • • Services • • • • • • • • • •

Services

• •

• • • • • • • • • • • • •

• • • • • • • • • • •

•

• • • • • • •

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• • •

• • • • • • • • • • Age Groups • •

Reg iste C O R red NDI S Pr E ovid C AP er I TA C AP L AC Com I T Y mun Hom ity Ac cess eM In H ainten & Inclu Registe ome anc sio red Life Care e/Gard C OnR E NDIS P rovi enin Skil der C A gP Mea ls I T A ls/S L C A PA Res hoppin C pite g Com I T Y Soc Care mun ial/R Hom ity Ac cess Spo ecreat eM rts & iona In H ainten & Inclu l S R u e o Tran a s p c spo reation porLt me Car nce/Ga ion ife S e rden Oth rt k ing i l er Mea ls ls/S S up por Res hoppin t pite g Sup delive Care por r e d S t de o a c t i hom al/R 0-4 live e red e yea in p Sport creatio 5 - 1 rs nal ract s & Su R 2 ye iTcrea nsp ecreati pport 13 - ars on o rt 17 y O ther 18 - ears 64 y Sup e por 65+ ars t yea Sup delive rs por t de red at h 0-4 li o Adve yea vered in me prac Pag rtiseme 5 - 1 rs tice e nt 2 ye 13 - ars 17 y 18 - ears 64 65+ years yea rs

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Territory. See the map on page 66 for the boundaries of each service region. Provider Name Location Phone servicing all of QLD The lists include both registered and unregistered Providers NDIS providers in alphabetical Capital 0123 456 789 order, detailing whether they provide Core, CapitalABC orSupports Capacity supports under ABusiness Riverside 12 3456 7890 the NDIS. It also indicates some of the specific services they deliver. XYZ City Centre 23 4567 8901 The tables show if the provider can come to your house or school to deliverCountry 34 5678 9012 A services or works from a set location such as a medical practice. It also indicates A Riverside 45 6789 0123 Provider Location Phone what age groups they can deliver services to.Name Providers servicing all of QLD A bold listing indicates the provider has paid to have their services listed in this Services ABC Supports Capital 0123 456 789 • • • guide. If a service provider has an advertisement in this Guide,Riverside then the page ABusiness 12 3456 7890 • • number of the advert is listed in red under ‘Advertisement Page’. XYZ City Centre 23 4567 8901 • • • • 34 5678 9012 • • • The ‘DSG Web ID’ number can be usedA as a unique identifier toCountry find out more Services A Riverside 45 6789 0123 • • • • information Provider aboutName the provider on Location DisabilitySupportGuide.com.au. You can Phone

Reg

Queensland

Providers are listed by service region. They’ll be listed under ‘Providers servicing

• • • • •

iste C O R red NDI S Pr E ovid C AP er I TA C AP L AC Com I T Y mun Hom ity Ac cess eM In H ainten & Inclu ome anc sio Life Care e/Gard n enin Skil g Mea ls ls/S h o p Res pite ping Soc Care ial/R Spo ecreat rts & iona Tran Recre l Suppo atio spo rt n Oth rt er

Location Phone servicing all of QLD Technology and Mental Health. These sections provide useful informationProviders about ABCtables Supports Capital 0123 456 789 some of the most commonly searched support services as well as directory ABusiness Riverside 12 3456 7890 of a selection of providers delivering different services. XYZ City Centre 23 4567 8901 The tables list a number of ‘verified’ providers. These providers have confirmed A Country 34 5678 9012 with DPS that the information that is displayed is correct. A Riverside 45 6789 0123

iste C O R red NDI S Pr E ovid C AP er I TA L C AP AC Com I T Y mun Hom ity Ac cess eM In H ainten & Incl

    

Reg

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Queensland • • • • • • • • • • • • • • •covering In Home• & Community • In the back half of this guide you’ll find•six•sections

DSG Web ID

servicing alltoolbar of QLDon the home page to view the full enter the ID Providers number into the search Queensland ABC Supports Capital 0123 456 789 • • • • • • profile and range of services of the provider.

•

ABusiness Riverside 12 3456 7890 • • • • • For a complete and23services for Queensland visit XYZ overview of providers City Centre 4567 8901 •registered • • • • • • • • Provider Name Location Phone DisabilitySupportGuide.com.au/topics/ndis-providers A Country 34 5678 9012 • • • • Providers servicing all of QLD A Riverside 45 6789 0123 • • • • • ABC Supports Capital 0123 456 789 • • • • • • • • • • •• ABusiness Riverside 12 3456 7890 • • • • • • XYZ City Centre 23 4567 8901 • • • • • • • • • • • • • A Country 34 5678 9012 • • • • • • • • A Riverside 45 6789 0123 • • • • • •

•

• • • • • • DSG• • • • • • • • Web ID• • • • • • • • • • • 10001  • • • •  5 11100 01010 • • • • 11001 • • • • 00110 • 

    

•

• • • • • • • • • • • DSG • • • •

Adve Pag rtiseme e nt

Provider Name Location Phone Providers servicing all of QLD ABC Supports Capital 0123 456 789 ABusiness Riverside 12 3456 7890 XYZ City Centre 23 4567 8901 A Country 34 5678 9012 A Riverside 45 6789 0123

Adve Pag rtiseme e nt

Queensland

Age Groups

Reg iste C O R red NDI S Pr E ovid C AP er I TA C AP L AC I Com T Y mu Hom nity Ac cess eM In H ainten & Inclu ome anc sio Life Care e/Gard n enin Skil g Mea ls ls/S h o p Res pite ping Soc Care ial/R Spo ecreat rts & iona Tran Recre l Suppo atio spo rt n Oth rt er S up por t Sup delive por t de red at h 0-4 li o yea vered in me prac 5 - 1 rs tice 2 ye 13 - ars 17 y 18 - ears 64 65+ years yea rs

Services

How to read the directory tables

Web ID

10001 11100 01010 11001 00110

Visit DisabilitySupportGuide.com.au for a complete overview of providers and services registered within the State or Territory. For the most up-to-date information about providers and services listed in this Guide visit the website and enter the DSG Web ID numbers in the search ﬁeld.

DisabilitySupportGuide.com.au

Queensland regions To help you find providers that offer services near you, we have sorted the directory tables on the following pages into a number of regions. You can use the map below to work out which region covers the area you live in.

Providers that have indicated they look after all of Queensland or those that did not specify a region with DPS are

listed under â&#x20AC;&#x2DC;Providers servicing all of QLDâ&#x20AC;&#x2122;. If a provider services one or multiple regions but not all, they will be listed in each of the applicable regions.

DPS Guide to Disability Support Queensland 2020

In Home & Community Support

DisabilitySupportGuide.com.au

Support is available to help you live your life as independently as possible by making sure that your living arrangements and the help you get at home meets your needs. These supports may include helping you find affordable, appropriate and secure housing, or assist you with transport and day-to-day activities. It will also ensure you can stay connected and part of your local community.

Depending on your needs, you may be able to get assistance with personal care

or have someone come to your house and help you with cooking or cleaning. Or,

rather than have someone do the tasks for you, you may be able to learn new skills through supports that are available so you can do these jobs yourself and keep your independence as well.

If you are being cared for by a family member or a carer, another form of support

In Home & Community

About In Home & Community Support

you may be able to access is respite.

Case Study

After a recent car accident, 42 year old Jim suffered from an Acquired Brain Injury and was experiencing difficulty with his short term memory. Previously he and his wife Wendy were very independent, and enjoyed reading books, gardening and associated with several local community clubs.

recovering from a stroke or acquired brain injury.

When starting on the program, a Carers Link Provisional Psychologist creates a tailored plan based on the person’s assessment, needs and capacity. The family and the Lifestyle Supporters working with However, due to his memory issues, the person are also provided with a Jim was finding these activities comprehensive toolkit of supports, more difficult. Wendy had to start information and resources. Trained supervising and assisting Jim, and she Carers Link Lifestyle Supporters will was feeling the burden of this new then implement personalised care, caregiver role. using their learnt skills and techniques. The program can be funded through Jim started on the Carers Link Memory an NDIS package, Home Care Package Support Program, an innovative program that aims to increase cognitive or privately funded. functioning, build concentration Jim was provided with an and improve memory skills through individualised plan, identifying needs personalised support delivered in and goals, such as reading his book the home. each night. He also received in home The program benefits people experiencing progressive decline in memory function, including those with dementia, Alzheimer’s, or those

support from Lifestyle Supporters to assist with meeting these goals and improving his memory, as well as providing Wendy with some respite.

After 12 weeks on the program, Jim was showing improvement in cognition such as attention and fluency. He was able to maintain the activities he loved doing, such as reading, gardening and attending a few community events. Wendy also felt relief from her caregiver role, and was able to ‘have a break’, which in turn re‑connected their relationship. Overall, the program provided both Jim and Wendy with an increase in independent functioning and quality of life.

Case study provided by Carers Link

DisabilitySupportGuide.com.au

In Home & Community

This offers you and the person helping to care for you some time away from your

home, gives you a break from each other, or it can be an option if your carer needs to go away on a holiday.

Many sport and recreational programs are targeted specifically at people living

with disability or you may be able to get assistance to participate in mainstream social and community activities.

By accessing these supports, you can have the opportunity to learn a new skill or sport, or simply participate in activities or social outings, giving you the opportunity to meet people and make new friends.

As well as helping with your wellbeing, social and community activities may also

assist in helping you achieve the aims or goals you have in your National Disability Insurance Scheme (NDIS) plan.

On the following pages we explain what different In Home & Community Support options there are and how they can help you. The In Home &

Community Support directory starting on page 84 lists providers who deliver services in Queensland.

Community access and inclusion Being a contributing and valued member of our community is a desire for many

of us. We can participate through employment, education, sports and recreational activities and travel.

Learning doesnâ&#x20AC;&#x2122;t have to stop after school. Endeavour Foundation operates more than 30 Learning and Lifestyle hubs for people with intellectual disability across Queensland. More than just a place to spend the day, the hubs offer stateof-the-art technology including virtual reality and 3D printing programs, to support a stimulating learning environment. With fully equipped kitchens, outdoor areas, recreational spaces and quiet areas - we follow a person-centred model in a fun, inclusive and supportive environment.

Come and see for yourself! To visit your local site, call 1800 112 112. EF1162.DSG.0320

DPS Guide to Disability Support Queensland 2020

In Home & Community

A number of supports are available to help you gain or regain your confidence and independence and understand the steps you need to take to achieve your goals within your community.

From programs designed to support you on your journey to employment, to

volunteering opportunities and activities where you can work with other members of the community and meet new people. These supports can assist you in

discovering your passions and help you become productive and feel valued. Speak to your Local Area Coordinator (LAC) about the supports you can access through your NDIS plan to help you to contribute within your community.

Most community venues and events aim to include and provide accessibility

to people with disability so you can participate, enjoy a range of activities and become a valuable member of your community.

Some of the ways this happens is through access to public transport services, ramps and lifts within venues, Auslan interpreters, closed captioning, audio descriptions and other modifications for people with disability.

You may notice accessible and inclusive facilities within your community. These

include gardens and parks, recreational facilities such as swimming pool hoists at

swimming centres, playground facilities with the use of wheelchair swing chairs, as well as accessible toilets, bridges, ramps and footpaths.

If you need help with accessing your community, a list of providers who can assist can be found within the directory starting on page 84.

Just Better Care supports people living with disability to live a full, happy and independent life.

In-home, social & lifestyle support

Community participation

Personal care

Whether itâ&#x20AC;&#x2122;s providing assistance around the home, offering companionship or coordinating and providing support for social outings, Just Better Care can deliver customised support thatâ&#x20AC;&#x2122;s just for you.

Meal preparation

Domestic assistance

Overnight support

NDIS

Support coordination

Respite for carers

NDIS plan management

Travel & transport

Post-hospital support

*Availability of some services may vary depending on your location.

Speak to our friendly, local team today.

Call 1300 587 823 justbettercare.com

DisabilitySupportGuide.com.au

In Home & Community

Domestic assistance If you are living in your own home, it is possible that at some stage you may

require some assistance to make life easier, or assistance to complete everyday activities that will enable you to continue living independently.

The supports available will depend on your goals, aspirations, needs and informal supports and can be delivered by Government departments and agencies or by non-Government service providers.

Some of the most commonly accessed types of support and assistance may

include cleaning, personal care, nursing care, meal preparation and delivery, home and garden maintenance and more.

Looking for domestic assistance? Go to page 84 to find providers within the In Home & Community Support directory.

Home maintenance and gardening Housework, maintenance and gardening can often be a difficult task if you have a disability, however, there are services available to help. The NDIS can fund

services to assist with cleaning, as well as minor house and garden maintenance. They can also fund training, aids and equipment to help you perform these tasks independently.

A trusted support worker can visit you in your home and complete tasks such as washing and drying your clothes and linen, cleaning out and organising

Supported Employment

Short Term Accommodation

Residential Dwellings

Community Hubs

We are specialists in disability support throughout QLD and northern NSW, offering local and individual support and accommodation services.

• Supported Independent Living • Short Term Accommodation • In Home Support • Community Hubs and Social Experiences

Caboolture Burpengary North Lakes Petrie Area Aspley Area Nudgee Area Tingalpa Capalaba Ormiston Newmarket Area Rocklea Area Eight Mile Plains Ipswich Forest Lake

Mackay

Emerald Kuraby Area Marsden Hillcrest Area Logan

Rockhampton Gladstone

Roma Sunshine Coast Brisbane Region (see inset)

Toowoomba Gold Coast

multicap.org.au

1300 135 886

info@multicap.org.au

Tweed Heads Murwillumbah

The quality of life of people with disability and their families is enhanced by our support.

DPS Guide to Disability Support Queensland 2020

In Home & Community Support

fridges and pantries, window cleaning, vacuuming, dusting and general household cleaning.

Your garden can be kept well-manicured by lawn mowing, pruning, fertilising, sweeping and raking up leaves and cleaning gutters.

State, Territory and local Governments also offer programs that help with cleaning, home maintenance and gardening, although these usually come at a cost.

Look in the In Home & Community Support directory starting on page 84 for help with your home and garden.

Life skills There are a number of supports available to assist and teach you life skills to help you live independently, support you to make choices in your everyday life and to participate in the day-to-day activities in your home.

This support can range anywhere from a few hours a week, to 24 hours a day and can help develop skills and build your confidence with things like health

and wellbeing, household tasks, travel and connecting with other people and the community.

Some important life skills that you can get support for include meal preparation, independent living, community participation and literacy and numeracy skills.

To become as independent as possible and fulfil your potential speak to your carer or Local Area Coordinator (LAC) about life skills support under the NDIS.

Turn to page 84 for a list of providers who can help you develop life skills.

Meals and shopping Cooking meals and heading to the shops for groceries or other purchases can

prove difficult if you have a disability. To assist you, support workers can help you decide what items you need and then accompany you to go and buy them.

Some service providers can go to the supermarkets on your behalf and prepare nutritious meals according to your tastes and budget.

Your trusted NDIS & Aged Care Support provider Carers Link can provide a wide range of in-home, community and lifestyle supports. As registered NDIS providers, we can also help you bring your NDIS plans to life by offering: SUPPORT SERVICES COMMUNITY LINKING SERVICES PRE-PLANNING PLAN MANAGEMENT SUPPORT COORDINATION

Our support services are available 24 hours a day, 7 days a week, and include: IN HOME & PERSONAL CARE DOMESTIC ASSISTANCE SHORT TERM ACCOMMODATION & ASSISTANCE SUPPORTED INDEPENDENT LIVING PROGRAMS INCLUDING RECREATIONAL ACTIVITIES & HOLIDAY CAMPS

WORKABILITY CAREER PATHWAYS SOCIAL SUPPORT & ACCESS TO OUR MEMORY SUPPORT PROGRAMS PERSONAL AFTER HOURS SERVICE

p. (07) 3901 1165 e. info@carerslink.com.au carerslink.com.au

DisabilitySupportGuide.com.au

In Home & Community Support

When it comes to food preparation you can have the support worker prepare your meal or you can help and learn some cooking skills yourself.

If you need help with meals and shopping, speak to your carer or Local Area Coordinator to see if a support service can be included in your NDIS plan.

A list of providers offering these services can be found in the directory starting on page 84.

Multicultural support If you identify as Culturally and Linguistically Diverse (CALD) and need some support, there are multicultural services available to meet your needs.

You may find it difficult to seek out services that would suit you, which is where multicultural support services can assist. A multicultural support worker that

understands your cultural background and speaks your language can talk to you about the types of support that are available that match your cultural diversity. They will work alongside your family, community and health professionals to ensure you feel comfortable and get the help you need.

These kinds of supports include in home assistance with preparation of meals

and household duties such as cleaning, participation in community activities or events that interest you, mentoring support, development and maintenance of

relationships with your family, friends, community and service providers, transport support, respite care and therapeutic supports, such as occupational therapy, physiotherapy and psychological support.

For more information about cultural diversity turn to page 63.

Personal care If you need some help in or outside your home, support is available to help you live as independent as possible. These supports can be funded under â&#x20AC;&#x2DC;Core supportsâ&#x20AC;&#x2122; in your NDIS plan.

CMY

DPS Guide to Disability Support Queensland 2020

Mable helps to connect people who are seeking support with those looking to provide it.

Find and connect with independent support workers in your area. Mable is the website that’s revolutionising disability support. It lets you search and connect directly with thousands of independent support people around Australia, giving you the control to choose who supports you. So, whether you’re seeking “music” people or “caring” people, “dancing” people or “foodie” people, you’ll find them on Mable. We’re online so it’s easy and affordable; plus you can use your NDIS funding.

DisabilitySupportGuide.com.au

showering, dressing, toileting, eating, grooming and personal hygiene tasks,

getting in and out of bed and mobility. Others tasks you can get support with include cleaning, laundry, cooking and dishwashing.

Support workers can join you in running errands in your community, such as grocery shopping, going to appointments or attending social events.

The people who help you with these â&#x20AC;&#x2DC;Core supportsâ&#x20AC;&#x2122; are professional, trustworthy and caring to make sure you feel comfortable and safe.

To find personal support options go to the directory listings starting on page 84.

Respite Taking a break from your carer is beneficial to the both of you. Not only does it

help maintain positive family and carer relationships, but it allows you the chance

to meet new people and experience new things. One of the ways to achieve this is

through respite and it plays an important role in allowing carers to take a time-out from their caring role.

Respite options include centre-based day support, overnight or weekend

support, in home support, community-based respite, host family stays and emergency respite.

Centre-based day support is when you spend the day at a specialised centre, where trained staff know and understand your needs.

Overnight or weekend facility-based support is a flexible respite option which may involve in home support or staying with a host family over the weekend.

In home support is when a support worker will look after you in the comfort of your own home, giving your carer a break.

Community-based respite can include one-on-one or group outings, social and

In Home & Community Support

Some examples of personal activities you may require help with include

recreational activities, camps and school holiday programs.

DisabilitySupportGuide.com.au

In Home & Community

Host family stays involve staying in the home of a volunteer or host family. It is a good option for children or young people with disability.

Emergency respite is an urgent request for respite, if your carer is suddenly unable to care for you due to illness or an emergency trip to the hospital.

Respite support is available from a couple of hours to a weekend or over a week, depending on your location and availability of support services.

An assessment will determine your eligibility for respite care and what services will best suit you and your carer.

To discuss respite services in your area, call the Commonwealth Respite and

Carelink Centre on 1800 052 222. It is also a good idea to speak to your Local Area Coordinator about your respite options, especially if you want to access it on a regular basis.

Go to the directory section starting on page 84 to find respite options in your area.

Sports, social and recreational support Being involved and active within your local community is good for your health

and wellbeing and can be made easier with additional supports that are available to you.

Support for sport, social and recreational activities can include having someone

help you find activities you will enjoy, organising a companion to join you on your

activity, having access to specialised sporting equipment, help with changing into sports clothes and assistance in manipulating equipment.

Real Living Options Association Inc. is a local family governed organisation that specialises in individual support to assist people with a disability to have choice and control in their life. We work collaboratively with people who have a disability and their families/support networks to provide assistance in the following ways: ● To live in their own home or in the family home ● To have and/or maintain independence ● To participate in the community ● To enjoy social and recreational activities If you would like to know more about how we can assist/support you or your family member please give us a call on 07 4035 5886. servicemanager@reallivingoptions.com.au

www.reallivingoptions.com.au

Real Living Options is an

NDIS Registered Provider. 78

DPS Guide to Disability Support Queensland 2020

your community.

Some sport and recreation activities may be tailored to suit you and your disability, or you may be able to access some disability-specific activities organised through disability service providers. You may even be interested in participating in other ways, such as cheering or providing on-field support.

To help you participate in sports and recreational activities available in your area,

specialised or modified sporting equipment, transport and personal support can be made available.

Some activities you may enjoy include outings to the movies or shopping centre, going to the park, cooking classes, art and craft classes, bowling, going to the beach, swimming, attending a sporting game, catching up with friends and attending community events.

Youth groups and holiday camps are regular activities enjoyed by many people. Trained support workers attend these outings to ensure you are comfortable and safe.

If you want to participate in social and recreational activities, speak to your carer or Local Area Coordinator about your options under the NDIS.

Turn to page 84 to find sports, social and recreational options for people with disability in Queensland.

In Home & Community

These supports allow you to participate in social and recreational activities within

Transport If you need some help to get from one place to the next, transport supports are

available to make your life easier. Being able to attend appointments, education, work and social activities are an important and essential part of your wellbeing.

A support worker can drive you to and from where you want to go, however, there are a lot of other transport support options. These will be included in your NDIS plan if you cannot use public transport because of your disability.

Subsidised taxi vouchers are available if you have a significant disability or use a wheelchair to help cover the costs of fares.

You can apply for a Companion Card which will allow your companion, such as a

carer, family member, friend or partner to join you at events, venues and on public transport for free.

Anne’s Angels

We are the wind beneath your wings

AREFEN Pty Ltd trading as Annes Angels ABN 54 152 819 031

Find the support you need. Mamre will provide in-home support and help you meet amazing support workers. • Individual living options • • Positive behaviour support • • Core support • • Allied health therapy • • Support coordination • • Plan management • • Community •

‘Stay in your Own Home and Live Independently with Assistance’ We specialise with Person-Centered Care Plans that are tailor made to suit the individual needs of the Participant to meet their own personal requirements. We cover a broad diversity of services, including Integration into the Community, Assistance to Travel to Appointments, Attending Cultural Events and Shows, Supported Holidays, Gardening and Lawn Care, Maintenance & Cleaning, and more.

Registered and Accredited NDIS Provider

E: annesangels@westnet.com.au P: 0448 377 117 www.annesangels.com.au

Creating good lives, together!

www.mamre.org.au

07 3622 1222 DisabilitySupportGuide.com.au

In Home & Community Support

Some community transport services offer community buses for people with

disability and these are a great option if you are looking for social activities as they often organise day trips to places like the zoo.

For more information about the Companion Card or transport options under the NDIS turn to pages 57 and 58.

Discover transport support providers within the In Home & Community Support directory starting on page 84.

Travel and holidays Going on holiday and traveling to new places can be fantastic and relaxing, but

it can also be a logistical nightmare for people with disability to make sure all the supports you need are in place.

While difficult, it is definitely not impossible. And better yet, there are many

services available providing accessible tourism or ways to foolproof your travel. If you are intending to organise your own trip, there are some considerations to

take into account. Other cities and countries arenâ&#x20AC;&#x2122;t always made with accessibility in mind.

Even if places, tourist sites, accommodation or travel groups say they are accessible, it is a good idea to call ahead and make sure they can accommodate you.

It provides more time for the organisation to prepare for your arrival, and you can be very specific about your disability and how you need to be supported.

Share details about your trip with your doctor and see if they raise concerns about any items on your itinerary.

It might be a good idea to reassess how you can reach your ideal holiday goals

without completely crossing it off your bucket list or putting yourself in danger.

OUR SERVICES Supported Independent Living Independent Life Skills Social & Community Participation Specialist Behaviour Support Health & Wellbeing Plan Management Support Coordination

Registered and Accredited NDIS Provider

Empowering individuals to achieve a balance of life skills that provide 'Purpose, Belonging and Security' in their lives S 01) S C S 0 01 (130 1300 7277

DPS Guide to Disability Support Queensland 2020

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DPS Guide to Disability Support Queensland 2020

In Home & Community Support

It is a good idea to carry detailed information about your medication and disability, signed by a doctor. So if you do run into trouble, you have proper documentation with you if you need quick access to it.

If you are bringing medication along, bring a couple weeks worth more than normal, just in case of a flight delay or any unexpected hiccups in your trip. When travelling to another country, look into any rules or requirements of

the country and whether that can affect your travel. For instance, Indonesia is

extremely strict on medication and what you can bring in. Talk to your pharmacist

as they may be able to provide you with documentation indicating the importance of the medication.

Any trip away, but in particular if you travel abroad, requires research ahead for anything that may cause problems on your holiday.

An accessible holiday provider can provide that assurance that where you travel will be accessible, no matter the disability type.

Depending on what exactly you want, there are travel companion organisations to assist you on the actual holiday, or travel planning businesses that can create your ideal holiday that is accessible physically, socially and mentally.

Some providers have pre-made holiday categories that you can choose from

depending on the level of care required. Generally, holiday providers have staff ratios if the trip is a group booking.

If you want to travel alone, a travel organiser can tailor your trip around your capabilities. This could include flights, accessible accommodation, suitable transport, itinerary, activities and travel insurance.

Depending on your National Disability Insurance Scheme (NDIS) package, you may be able to receive funding from the Government to help you travel.

Lastly, enjoy yourself. The whole point of a trip is to relax. Good planning is one way to achieve an even better holiday for yourself or the whole family.

Community Transport ● Transport is a key enabler of participation and social inclusion, for people living with disability. Our door to door service gives you independence and accessibility to places you want to go. Support Coordination ● We’ll support you in activating your plan and implementing the supports which meet your needs and preferences.

Volunteeringgc.org.au

Mainstream Opportunities ● We’ll support you to access mainstream opportunities that meet your goals and aspirations while undertaking activities which align with your skills and interests. Assistance with Daily Living ● We support NDIS participants to maintain their home environment and to live as autonomously as possible. Removing barriers creates independence.

reception@volunteeringgc.org.au

P: 07 5526 0688

DisabilitySupportGuide.com.au

How to Read see page 65 Area Map page 66

Age Groups

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In Home & Community Support Queensland

Services

R eg

Provider Name Location Phone Providers servicing all of Queensland (continued) Acacia Medical 02 6771 4655 • • • AccessAbility Cruising Tamborine Mountain 0402 809 272 • Accessible Transport Australia 02 9426 8999 • • • • • Adapt Housing Brisbane 1300 223 278 • • Aidacare 1300 133 120 • • • • All About Caring Australia 1300 135 506 • • • • • • All Access Holidays 1300 585 876 • • • • • • Andrew Stewart - Hearing 0411 757 622 • • • • • Connections Aquajoy Bathlift 0404 494 774 • • • Arafmi New Farm 07 3254 1881 • • • • • Asperger Services Australia Virginia 07 3865 2911 • • • Aspire Supported Holidays 1300 338 814 • • • • • • Assist Travel 1800 809 192 • • • • Australia-Wide SDA Services 1800 262 666 • • • • • Axis Medical and Rehabilitation 1300 886 744 • • • Beachwheels Australia Southport 07 5528 3478 • • • • • Blue Care Brisbane 1300 778 081 • • • • • • Blue Force 1300 731 716 • • • Body Cycles Australia 08 8377 0399 • • Brith’s Little Swimmers Southport 0416 218 884 • • Candice Care Caloundra 1800 226 342 • • • • • Care 4 U Brisbane 0411 538 319 • • • • • • Centenary Occupational Therapy Westlake 1300 522 082 • • • Coco Healthcare 0411 272 596 • • • • Cocoon NDIS Care Forest Lake 1800 262 666 • • • • • Community Housing 03 9856 0050 • • • Creative Devotional Counselling Springwood 07 3208 2128 • • • • • • Drake Medox 1300 360 070 • • • • • • Edhealth Australia - Jayne Lehmann 0412 102 048 • • Electric Vehicles Oceania 1800 940 512 • • Essential Disability Care Services 0418 828 803 • • • • • • Eyes and Independence Burpengary East 0409 977 808 • • • • Flite Springwood 07 3180 4272 • Full-Life-OT 0423 399 733 • • • Guide Dogs for the Blind Bald Hills 07 3500 9060 • • • • • Gwen Liddle Samford 07 3289 1271 • • Hansa Sailing Systems 02 4403 0595 • • Hireup 02 9113 5933 • • • • • • Home Care Nurses 07 5463 6808 • • • • • Australia Inclusive Getaways 1300 008 602 • • Inclusive Living 0417 399 025 • • • Integrated fm Group 0409 945 833 • • Jim’s Cleaning Australia 13 15 46 Just Better Care Australia 1300 587 823 • • • •

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Visit DisabilitySupportGuide.com.au/topics/ndis-providers for a complete overview of providers and services registered within the State or Territory. For the most up-to-date information about providers and services listed in this Guide visit the website and enter the DSG Web ID numbers in the search field.

DPS Guide to Disability Support Queensland 2020

How to Read see page 65 Area Map page 66

Age Groups

In Home & Community Support Queensland

Services

R eg

Provider Name Location Phone Providers servicing all of Queensland (continued) Karli Health Centre Pty Ltd 0414 856 409 • • • KCF Disability Engineering Narangba 07 3203 0604 • • Kuver Designs 03 6225 3742 • • • L’arche Brisbane Woolloongabba 07 3217 3011 • • • • • Leisure Options 1300 363 713 • • • • • Lifestyle Solutions 1800 634 748 • • • • • Mable 1300 736 573 • • Mac & PC Doctors Rocklea 07 3892 2227 • • • • • Made for You Custom Clothing Kippa-Ring 0400 096 562 • • • Maid2Match House Cleaning Riverhills 1800 207 686 • • • Mark Barber 0481 571 751 • • Me Well 1800 258 258 • • • • • Medical Travel Companions 1800 070 051 • • • National Occupational Therapy 1300 340 440 • • • • NJ Price Algester 0422 913 690 • • Online PT 0411 792 505 • • • Oz Trampoline Sales 1300 393 004 • • Pacific Facility Services 1300 378 388 • • • Para Mobility 1300 444 600 • • • Pearl Home Care Brisbane North Nundah 07 3314 2575 • • • • Pearl Home Care Brisbane South Brisbane 0421 330 734 • • • • • • Poolwerx Corporation Brisbane 1800 237 775 • • • Principality Healthcare 1300 696 220 • • • Reel Keen Powerchair Fishing Point Vernon 0418 128 749 • • Road Safety Educators Australia 0411 110 112 • • • • Scooters Australia Brisbane Chermside 07 3350 5522 • • • Signpedia 0436 400 194 • • • • • Sister Sensory 0401 689 313 • • • South West Community Transport 02 9426 8999 • • • • • Southern Cross Support Services Bundaberg 1300 727 701 • • • • • • Special Care Travel Broadbeach Waters 07 5538 3999 • • • • Spinal Cord Injuries Australia 1800 819 775 • • • • • Susan Tavener-Waugh 0431 365 118 • • Tecuris 1800 832 874 • • Tempo Tricycles Distribution 0402 004 432 • • The Brainary 03 5229 2260 • • • • The Health and Technology Advisory Group (HTAG) • • 0426 457 716 • Total Ability 1300 858 410 • • • Umbrella Network Rockhampton • East Deep Creek 0428 450 206 • • UnitingCare Brisbane 1300 778 081 • • • • • • VBI Enterprises Kirwan 07 4773 4963 • • • • • Vision Australia - Blind and Low Vision Services QLD Coorparoo 07 3727 2345 • • • • • VOK Holistic Care Collingwood Park 07 3288 4307 • • • • • • Wonsie 0409 309 129 • • •

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55423 ü 40399 ü 40410 ü 54196 ü 46821 ü 13 40432 ü ü 75 55064 44536 ü 49976 ü 54267 ü 46895 ü 40509 ü 40470 ü 55449 ü 54482 ü 43054 ü 40541 ü 40543 ü 40547 ü 54075 ü 54076 ü 53428 ü 54486 ü 40597 ü 47199 ü 44728 ü 50043 ü 48023 ü 40656 ü 80, 101, 50087 ü 123, 130 44745 ü 40664 ü 52899 ü 48032 ü 55499 ü 40690 ü 49366 ü 40719 ü 54810 ü ü 22, 82, 98 55341 48047 ü 44872 ü 44875 ü 40525 ü

DisabilitySupportGuide.com.au

How to Read see page 65 Area Map page 66

Age Groups

In Home & Community Support Queensland

Services

R eg

Provider Name Location Phone Brisbane Providers servicing all of Queensland (continued) #1 The Cleaning Studio Fortitude Valley 1300 879 170 • • 1on1 Support Care Lockyer Valley Kentville 0466 677 866 • • • 2 Wog Girls Cleaning Griffin 0432 941 170 • • • Able Australia Services - Queensland Southport 1300 225 369 • • • • • Ablecare Foundation Strathpine 1300 147 583 • • • • • • Above And Beyond Disability Solutions • • Coolum Beach 07 5351 1664 • Accommodation and Care Solutions 1300 675 893 • • • • • • Ace Assist Care Redbank 0421 252 608 • • • • • • Active Eight Brisbane 0449 044 424 • • • Advance support services Mango Hill 0402 619 724 • • • • • • Advanced Personal Care Eight Mile Plains 0466 181 483 • • • • • • Alliance Community 1300 769 155 • • • • • • Allied Health Services Australia Robina 07 5528 8617 • • Anniez Plaze Victoria Point 07 3820 7663 • • • • • Anuha Gatton 07 5462 3272 • • • • • • Arefen (Anne’s Angels) Highfields 0448 377 117 • • • • • • ARMIA (Active Refugee and Migrant Integration in Australia) Sunnybank 07 3344 1149 • • • • • • † 1300 538 746 • • • • • Aruma ASA Support Services Ashgrove 1800 020 272 • • • • • • Aurora Community Care 1800 899 185 • • • • • • Aurous Nundah 07 3266 4500 • • • • • • Auscare Home & Community Care 1300 455 322 • • • • • • Auspire Care 1300 433 983 • • • • • • Australian Refugee and Migrant Care Services Limited Arana Hills 0431 647 092 • • • • • • Autism Matters Sunnybank Hills 0403 596 906 • • • • • Bannister In Home Care 02 9212 2911 • • • • • Beauty on the Run Victoria Point 0427 274 101 • • Bestlifeinc Brisbane 0419 006 373 • • • • Better Rehabilitation 0459 740 979 • • • Branches Lifestyle Support Ferny Grove 07 3851 1068 • • • • Breakaway Margate Beach 07 3883 1099 • • • • • • breakthru Vincent 1800 767 212 • • • • • Brooke Kerr Driving School 0411 419 327 • • Burnie Brae Chermside 07 3624 2121 • • • • • • Carers Link 07 3901 1165 • • • • • • Caring Hands Home Care Woodridge 0403 470 949 • • • • • CFN Association Morayfield 07 5432 3966 • • • • Challenge Community Services Brisbane 1800 679 129 • • • • • • Choice Consultancy 1300 720 014 • • • • • • Community Living Association Nundah 07 3266 5633 • • • • Cultural Appropriate Care (C A Care) Browns Plains 07 3402 2358 • • • • • • Deaf Children Australia TAS 03 9539 5300 • • • • Deaf Services Moorooka 07 3892 8500 • • • • • † (Formerly House with No Steps and The Tipping Foundation)

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60869 ü 53470 ü 53471 ü 47948 ü 44146 ü 60509 ü 40835 ü 56533 ü 54747 ü 54400 ü 53513 ü 40088 ü 53542 ü 53556 ü 44189 ü ü 79 44197 44198 ü 40343 ü 44365 ü 57849 ü 48004 ü ü 81 55135 48654 ü 60972 ü 46017 ü 41110 ü 53611 ü 44223 ü 41175 ü 53658 ü 53663 ü 44243 ü 51002 ü 53685 ü ü 73 44263 44265 ü 53724 ü ü 124 50631 53357 ü 44298 ü 44314 ü 45618 ü ü IFC 44326 IFC Inside Front Cover

DPS Guide to Disability Support Queensland 2020

How to Read see page 65 Area Map page 66

Age Groups

In Home & Community Support Queensland

Services

R eg

Provider Name Location Phone Providers servicing Brisbane (continued) DebCare Sunnybank Hills 0422 534 439 • • Disability Aged Community Care Services 07 3297 1884 • • Driving Well Occupational Therapy Runcorn 0407 671 621 • Dynamic Carers Upper Mount Gravatt 0422 107 668 • • Empower Golf Australia 0466 825 044 • Endeavour Foundation QLD Cannon Hill 1800 112 112 Fabio Brandazzi 0435 144 282 Fezzy’s Pest Control & Maintenance Laidley 0422 471 270 First Call Home Services Coorparoo 1300 654 173 Fitness N Motion Health Centre Morayfield 07 5428 2088 Focal Community Living North Ipswich 07 3812 2014 Focused Health Care Bracken Ridge 0499 487 728 Footprints in Brisbane Fortitude Valley 07 3252 3488 Footsteps Therapy Acacia Ridge 0402 432 567 Fox Mowing & Gardening 1800 369 669 Gourmet Meals Labrador 07 5529 3000 Health and Home Safety Group Brisbane 0422 552 976 Hear and Say Centre for Deaf Children Ashgrove 07 3850 2111 Help Enterprises Eagle Farm 1800 877 545 I Hate Cooking Hendra 0410 526 477 Ideal Connections (DSP) Leichhardt 0400 283 744 Individualised Community Access Services 07 3856 0001 Interact Australia 03 8650 7000 JewishCare 1300 133 660 Job Centre Australia 02 4322 5511 Lime Occupational Therapy 03 5022 0955 Live Chef Yeerongpilly 0409 487 699 Living Made Easy 1300 434 159 Lockyer Valley Sports & Aquatic Centre Gatton 07 5462 5103 Lotus Vana Crestmead 0432 562 181 LTTS Coorpooroo 1300 994 854 Mamre Association Newmarket 07 3622 1222 Marlene’s Tai Chi for Health & Wellness Ashgrove 0402 313 319 McMillan Cleaning & Maintenance Redbank Plains 0423 709 721 Meals On Wheels Crosby Park Ascot 07 3256 0788 Mercy Community Wooloowin 07 3866 4160 Micheal Maynard Glenvale 0427 145 105 Mind Australia 1300 286 463 Miraa House Westlake 07 3376 7966 Momentum Collective Coolangatta 1300 900 091 Montrose Therapy & Respite Services Darra 1800 193 362 Mpower You Ebbw Vale 0476 077 717 Multicap Eight Mile Plains 1300 135 886 New Life Perspectives Consultancy Service Morayfield 0430 127 618

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DisabilitySupportGuide.com.au

How to Read see page 65 Area Map page 66

Age Groups

In Home & Community Support Queensland

Services

R eg

Provider Name Location Phone Providers servicing all of Queensland Brisbane (continued)(continued) ORS Group 1800 000 677 • • • Ozcare Gulliver 1800 692 273 • • • • • • Ozcare - Brisbane North Chermside 1800 692 273 • • • • • • Ozcare - Brisbane South & Logan Shaller Park 1800 692 273 • • • • • • Ozcare - Ipswich Booval 1800 692 273 • • • • • • Ozcare - North Lakes North Lakes 1800 692 273 • • • • • • Ozcare Day Respite Centre - Clontarf (St Catherine’s) Clontarf 1800 692 273 • • • • • Ozpol Community Care Association Brisbane 07 3211 3833 • • • • • Peter McMahon’s Swim Factory Woodend 07 3812 2923 • • Platinum Care Services 0438 000 962 • • • • Provide Another Mother Thornlands 0427 577 783 • • • • Rachael Green James Home Services • Flinders View 0416 768 142 • • RAR Therapy Ayr 1800 734 466 • • • RDA Queensland • - Riding Develops Abilities Burpengary 07 5495 5747 Real Community Services Browns Plains 07 3725 6500 • • • • • • Reflex Onsite Computing Brighton 0416 136 014 • • RNL Constructions Northgate 0416 918 252 • • • Rosewood Community Centre Rosewood 07 5464 1544 • • • • • • Rural Lifestyle Options Australia Beaudesert 1300 032 175 • • • • • S.C.O.P.E Caboolture South 07 5428 0155 • • • • • Sandpiper Care Clayfield 07 3862 3900 • • • • • • Sensus Building Services Yandina 07 5446 8100 • • Skill Set Occupational Therapy Birkdale 07 3207 2127 • • • • • Spinal Home Help Moorooka 07 3189 3414 • • • • St David’s Neighbourhood Centre • • Coopers Plains 07 3274 3240 • • STAR Community Services Cleveland 07 3821 6699 • • • • • • Sunny Care Calamvale 07 3272 2615 • • • • • • Sunshine Welfare & Remedial Association • • Woolloongabba 07 3391 4119 • • Support Care Angels Chermside West 0401 910 726 • • • • • • Synapse - Australia’s Brain Injury Organisation West End 07 3137 7400 • • • • • Synergy Vision 1300 938 965 • • • • • • TAG 5 Mount Gravatt 07 3216 8903 • • • • • • Tea-Cup Cottage Capalaba 0409 896 311 • • • • • • The Salvation Army NSW 0437 812 868 • • • • • • Tradern Australia Care and Training Brisbane 07 3181 5655 • • • • • • Unicar Australia Southport 1300 055 885 • • • Unique Oz Care Sunnybank Hills 0434 223 522 • • • • • • UnitingCare Beyond Borders Travel Brisbane 07 3867 2518 • • • • • Volunteering Gold Coast Miami 07 5526 5288 • • • • • • Volunteering Gold Coast Transport Services Miami 07 5526 0688 • • • • • • Warrina Services Toowoomba 07 4638 0399 • • • • • •

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DPS Guide to Disability Support Queensland 2020

How to Read see page 65 Area Map page 66

Age Groups

In Home & Community Support Queensland

Services

R eg

Provider Name Location Phone Providers servicing Brisbane (continued) Webster Support Services 0401 664 456 • • • Wellways Australia 1300 111 400 • • • Wheelies Van Rentals Arundel 07 5571 7544 • • • WhisperingPines Consultancy Ipswich 0426 972 068 • • • Xtremecare Australia Maudsland 07 5514 6500 • • • Yoga & Wellness For All Norman Park 0402 901 358 • Your Space Organised Brisbane 0449 003 154 • • • Providers servicing Central Queensland Active Plus Lifestyle Options Maryborough 07 4123 4102 • • Actscare Toowoomba 07 4638 1939 • • • Arefen (Anne’s Angels) Highfields 0448 377 117 • • • 1300 538 746 • • • Aruma† ASA Support Services Ashgrove 1800 020 272 • • • Avryl Oliver Bargara 0448 517 511 • • B. & R. Lawn Mowing Service Darling Heights 0401 797 473 • • Beauty on the Run Victoria Point 0427 274 101 • Beyond the Spectrum Wondunna 0417 220 211 • • Building Homes QLD Harristown 0477 154 398 • • Care Goondiwindi Association Goondiwindi 07 4670 0700 • • • Christine Collins 0411 962 382 • • • Co-Ordinated Support Services Bundaberg 07 4152 7404 • • Coastal Rehab Buddina 07 5478 3719 • • Community Access Care Bundaberg 0455 503 074 • • • Daniel Sos Rockhampton 0450 181 640 • • • Darling Downs Wellness Therapies Goomburra 0414 896 284 • • • Deaf Services Moorooka 07 3892 8500 • • Dianne McDowell North Rockhampton 0412 315 691 • • • Dr Sandra Henderson & Associates Toowoomba 07 4635 3534 • Dugie’s Driver Training Kingaroy 0407 462 327 • Dust & Shine Home Cleaning Oakey 0406 258 260 • • Endeavour Foundation QLD Cannon Hill 1800 112 112 First Call Home Services Coorparoo 1300 654 173 Focused Health Care Bracken Ridge 0499 487 728 Fox Mowing & Gardening 1800 369 669 Gail Walker’s Swim School Highfields 07 4696 8908 Gentle Soul Mobile Foot Care Wyreema 0408 412 731 Get Mobility Vehicle Rentals CQ Rockhampton 0417 615 484 Gladstone Community Linking Agency Gladstone 07 4972 8855 Goondiwindi Practical Solutions Goondwindi 0427 861 615 Granite Belt Support Services Stanthorpe 07 4681 3020 Hear and Say Centre for Deaf Children Ashgrove 07 3850 2111 Helen Franklin 0400 124 199 Help Enterprises Eagle Farm 1800 877 545 Home Exercise Health Care Bargara 0420 944 044 † (Formerly House with No Steps and The Tipping Foundation)

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ü ü ü 79 ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü IFC ü ü ü ü 70, 119, ü 133 ü ü ü ü ü ü ü ü ü ü ü ü ü

DSG Web ID 60357 47526 40746 44002 54875 54878 54883 53504 40029 44197 40343 44365 54403 53587 53611 53628 53676 41308 53758 44286 53753 56623 54645 53816 44326 44557 44337 53859 53863 41753 44369 53935 41879 53963 44396 60657 53982 53994 40303 42060 53946 44432 54078

IFC Inside Front Cover

DisabilitySupportGuide.com.au

How to Read see page 65 Area Map page 66

Age Groups

In Home & Community Support Queensland

Services

R eg

Provider Name Location Phone Central Queensland (continued) Providers servicing all of Queensland (continued) Hub Community Network Murgon 07 4168 3255 • • • • • I Hate Cooking Hendra 0410 526 477 • • • Impact Career Counselling & • • • Personal Development Warwick 0405 179 479 • • Integrated Disability Support Services Bundaberg 07 4303 7969 • • • • • • Jill Lyle Yandara 0432 295 516 • • Katt McDonald OT and DriverRehab 0417 913 354 • • • Keppel Bay Lawn Mowing Yeppoon 0409 625 880 • • Lawns Access Maintenance Services Elliott Heads 0417 061 086 • • • Life Choice Wide Bay Burnett Maryborough 07 4123 6288 • • • • • • Lime Occupational Therapy 03 5022 0955 • • • LiveBetter Community Services 1800 580 580 • • • • • • Lop-It Tree Services & Yard Maintenance Harristown 0458 569 022 • • Loving Arms Restoration Care Glenvale 0405 382 342 • • • • • • LTTS Coorpooroo 1300 994 854 • • • • Mackay Handyman Solutions Andergrove 0455 411 204 • • • Meals On Wheels Rockhampton North Rockhampton 07 4928 0540 • • Micheal Maynard Glenvale 0427 145 105 • • Mind Australia 1300 286 463 • • • • • Momentum Collective Coolangatta 1300 900 091 • • • • • • Montrose Therapy & Respite Services Darra 1800 193 362 • • • • Multicap Eight Mile Plains 1300 135 886 • • • • • • New Leaf Elite Property Services Rockhampton 0438 112 198 • • • Next Step Disability Service Mackay Mackay 07 4954 9082 • • • • • • Noelle Nevin Chinchilla 07 4662 7664 • • • • • On James’ Desk Top Camp 0414 696 455 • • • • Onward Services Norman Gardens 0402 824 752 • • • • Ozcare Gulliver 1800 692 273 • • • • • • Ozcare - Bundaburg Bundaberg 1800 692 273 • • • • • • Ozcare - Emerald Emerald 1800 692 273 • • • • • • Ozcare - Gladstone Gladstone 1800 692 273 • • • • • • Ozcare - Hervey Bay Pialba 1800 692 273 • • • • • • Ozcare - Rockhampton Rockhampton 1800 692 273 • • • • • • Ozcare - Toowoomba Toowoomba 1800 692 273 • • • • • • Platinum Care Services 0438 000 962 • • • • Poetry in Motion Health Stanthorpe 07 4681 0611 • • Positive Steps Mentoring, • • Autism Programs Gin Gin 0439 946 301 • • Rainbow Swim Therapy Childers 0414 334 887 • • RAR Therapy Ayr 1800 734 466 • • • RDA Queensland • - Riding Develops Abilities Burpengary 07 5495 5747 SBcare Kingaroy 07 4162 7300 • • • • • • Southern Cross Support Services Pialba 1300 727 701 Spinal Home Help

Moorooka 07 3189 3414

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ü ü ü

54098

54118

ü ü ü ü ü ü ü ü ü ü ü

54256 54294 54174

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DSG Web ID

54205

54217 40436 44361 44529 54251 44533 54263 54306

52174 ü 42786 ü 121 46668 ü 42819 ü 72 49704 ü 54378 ü 54379 ü 44611 ü 54175 ü 54405 ü ü 76 44642 ü 76 61545 ü 76 61547 ü 76 61548 ü 76 61550 ü 76 61554 ü 76 61556 54466 ü 43194 ü 54478 ü 54525 ü 44714 ü 60411 ü 44725 ü 80, 101, ü 123, 130 61357 44753 ü

DPS Guide to Disability Support Queensland 2020

How to Read see page 65 Area Map page 66

Age Groups

In Home & Community Support Queensland

Services

R eg

Provider Name Location Phone Providers servicing Central Queensland (continued) STEPS Group Australia Caloundra 07 5458 3000 • • • • • • TAG 5 Mount Gravatt 07 3216 8903 • • • • • • Tea-Cup Cottage Capalaba 0409 896 311 • • • • • • The Salvation Army NSW 0437 812 868 • • • • • • Tina Kelly Centenary Heights 0448 292 492 • • • • Value Wellness Smithfield 0466 663 637 • • • • Warrina Services Toowoomba 07 4638 0399 • • • • • • We Do Property Services Park Avenue 07 4927 5460 • • • Wellways Australia 1300 111 400 • • • • • • Yumba Bimbi Support Services Emerald 07 4987 7933 • • • • • • Providers servicing Gold Coast #1 The Cleaning Studio Fortitude Valley 1300 879 170 • • Able Australia Services - Queensland Southport 1300 225 369 • • • • • Ablecare Foundation Strathpine 1300 147 583 • • • • • • Accommodation and Care Solutions 1300 675 893 • • • • • • Ace Assist Care Redbank 0421 252 608 • • • • • • Advance support services Mango Hill 0402 619 724 • • • • • • Advanced Personal Care Eight Mile Plains 0466 181 483 • • • • • • Advantage Healthcare Support Nursing Agency 1800 814 778 • • • • • • Alliance Community 1300 769 155 • • • • • • Allied Health Services Australia Robina 07 5528 8617 • • Anniez Plaze Victoria Point 07 3820 7663 • • • • • ARMIA (Active Refugee and Migrant Integration in Australia) Sunnybank 07 3344 1149 • • • • • • 1300 538 746 • • • • • Aruma† Arundel Park Riding for Disabled • • APRDA Coombabah 07 5594 0305 • • Aurora Community Care 1800 899 185 • • • • • • Auscare Home & Community Care 1300 455 322 • • • • • • Autism Matters Sunnybank Hills 0403 596 906 • • • • • Bannister In Home Care 02 9212 2911 • • • • • Bethany Care Varsity Lakes 07 5551 0276 • • • • • • Better Rehabilitation 0459 740 979 • • • Body Dynamics Training Varsity Lakes 0413 353 922 • • • Breakaway Margate Beach 07 3883 1099 • • • • • • breakthru Vincent 1800 767 212 • • • • • Canefields Clubhouse Beenleigh Logan City 07 3807 0951 • • • • • Carers Link 07 3901 1165 • • • • • • Caring Hands Home Care Woodridge 0403 470 949 • • • • • Choice Consultancy 1300 720 014 • • • • • • Combined Wellness Solutions Burleigh Heads 07 5520 0338 • • • • Communicate: Speech Pathology • Gold Coast Burleigh Waters 0431 558 393 Cultural Appropriate Care (C A Care) Browns Plains 07 3402 2358 • • • • • • Deaf Children Australia TAS 03 9539 5300 • • • • Deaf Services Moorooka 07 3892 8500 • • • • • † (Formerly House with No Steps and The Tipping Foundation)

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ü 68, OBC ü ü ü ü ü ü ü ü 61 ü

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ü ü ü ü ü ü ü ü ü ü ü

60869 47948 44146 40835 56533 54400 53513 50726 40088 53542 53556

44198

ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü

40343

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44201 81

57849 55135 46017 41110 53624 41175 53646 53663 44243 53700 44263 44265 53357 58095 51200

44314 ü 45618 ü ü IFC 44326

IFC Inside Front Cover OBC Outside Back Cover

DisabilitySupportGuide.com.au

How to Read see page 65 Area Map page 66

Age Groups

In Home & Community Support Queensland

Services

R eg

Provider Name Location Phone Gold (continued) Providers servicing all of Coast Queensland (continued) DebCare Sunnybank Hills 0422 534 439 • • • Disability Aged Community Care Services 07 3297 1884 • • • • • • Driving Well Occupational Therapy Runcorn 0407 671 621 • • • Dynamic Carers Upper Mount Gravatt 0422 107 668 • • • • • Empower Golf Australia 0466 825 044 • • • • Endeavour Foundation QLD Cannon Hill 1800 112 112 Fabio Brandazzi 0435 144 282 Focal Community Living North Ipswich 07 3812 2014 Focused Health Care Bracken Ridge 0499 487 728 Footsteps Therapy Acacia Ridge 0402 432 567 Fox Mowing & Gardening 1800 369 669 Gold Coast Disability and Youth Coomera 0420 948 594 Gold Coast Sailing Club Runaway Bay 0400 289 963 Gourmet Meals Labrador 07 5529 3000 Hanki Lane Mudgeeraba 0423 697 025 Harmonie 0427 471 696 Health and Home Safety Group Brisbane 0422 552 976 Hear and Say Centre for Deaf Children Ashgrove 07 3850 2111 Help Enterprises Eagle Farm 1800 877 545 Hinterland Equine Assisted Learning Upper Coomera 0420 882 974 I Hate Cooking Hendra 0410 526 477 Ideal Connections (DSP) Leichhardt 0400 283 744 Individualised Community Access Services 07 3856 0001 JewishCare 1300 133 660 KB Care Helensvale 0423 957 756 Liberty Community Connect Nerang 07 5578 1668 Lifebridge Australia 1800 043 186 Live Chef Yeerongpilly 0409 487 699 Living Made Easy 1300 434 159 Lotus Vana Crestmead 0432 562 181 Louise Peacock Oxenford 0435 469 123 LTTS Coorpooroo 1300 994 854 Micheal Maynard Glenvale 0427 145 105 Miraa House Westlake 07 3376 7966 Momentum Collective Coolangatta 1300 900 091 Montrose Therapy & Respite Services Darra 1800 193 362 Mpower You Ebbw Vale 0476 077 717 Multicap Eight Mile Plains 1300 135 886 Multilink Community Services Logan Central 07 3808 4463 MyLink Social Work Services & Counselling Nerang 0411 633 499 Newlife Care Robina 07 5593 3262 ORS Group 1800 000 677 Ozcare Gulliver 1800 692 273 Ozcare - Gold Coast Robina 1800 692 273

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54369

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56176 40697 44642 61549

76 76

41753 53659 44378 53935 58093 41879 61517 44403 53996 54021 52729 44424 42060 44432 54066

DPS Guide to Disability Support Queensland 2020

How to Read see page 65 Area Map page 66

Age Groups

In Home & Community Support Queensland

Services

R eg

Provider Name Location Phone Providers servicing Gold Coast (continued) Ozcare Day Respite Centre - Burleigh Heads (St Louise de Marillac) Burleigh Heads 1800 692 273 • • • Ozcare Day Respite Centre - Parkwood Gardens Labrador 1800 692 273 • • • Ozcare Day Respite Centre - Runaway Bay Runaway Bay 1800 692 273 • • • Ozpol Community Care Association Brisbane 07 3211 3833 • • • Platinum Care Services 0438 000 962 • • Primary & Community Care Services 02 9477 8700 • • Provide Another Mother Thornlands 0427 577 783 • • • RDA Queensland - Riding Develops Abilities Burpengary 07 5495 5747 Real Community Services Browns Plains 07 3725 6500 • • • Reflex Onsite Computing Brighton 0416 136 014 • • RNL Constructions Northgate 0416 918 252 • • • Rural Lifestyle Options Australia Beaudesert 1300 032 175 • • • Sensus Building Services Yandina 07 5446 8100 • • Shaping Outcomes 1800 317 468 • • • Skill Set Occupational Therapy Birkdale 07 3207 2127 • • • SOS Support Services 07 5536 1773 • • • Spinal Home Help Moorooka 07 3189 3414 • • STAR Community Services Cleveland 07 3821 6699 • • • Sunny Care Calamvale 07 3272 2615 • • • Synergy Vision 1300 938 965 • • • Tableland Community Link Association Atherton 07 4091 7066 • • • TAG 5 Mount Gravatt 07 3216 8903 • • • Tamborine Health Services North Tamborine 1300 663 119 • • • Tradern Australia Care and Training Brisbane 07 3181 5655 • • • Unicar Australia Southport 1300 055 885 • • • Unique Oz Care Sunnybank Hills 0434 223 522 • • • Veteran Mentors Currumbin 0418 869 061 • Volunteering Gold Coast Miami 07 5526 5288 • • • Volunteering Gold Coast Transport Services Miami 07 5526 0688 • • • Webster College 0401 664 456 • • • Webster Support Services 0401 664 456 • • • Wellways Australia 1300 111 400 • • • Wheelies Van Rentals Arundel 07 5571 7544 • • • Xtremecare Australia Maudsland 07 5514 6500 • • • Providers servicing North Coast A1 Companion Care Aitkenvale 0409 890 432 • • • Absolute Cleaning Crew 0400 301 350 • • Access Therapy Services Mundingburra 07 4779 1886 • • Alliance Community 1300 769 155 • • • Alliance Rehabilitation Railway Estate 07 4772 1219 • • • Alpha Nursing & Care Services Mackay 0429 326 076 • • • APR Disability Services Kirwan 0439 908 494 • • • 1300 538 746 • • • Aruma† † (Formerly House with No Steps and The Tipping Foundation)

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55476 54546 44708 43361 54616 43468 54632 54644 44753 44761 54683 56415

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54705

44783 54715 54797 54811 54813 55029 48498

53182

54846 60357 47526 40746 54875 44345 53488 44156 40088 44175 44180 44192 40343

DisabilitySupportGuide.com.au

How to Read see page 65 Area Map page 66

Age Groups

In Home & Community Support Queensland

Services

R eg

Provider Name Location Phone North Coast (continued) Providers servicing all of Queensland (continued) BFiTT Allied Health & Personal Training West End 07 4420 2330 • • • • breakthru Vincent 1800 767 212 • • • • • ComLink North Mackay 07 4863 1950 Community Connection Kirwan 07 4779 6500 • • • • • • Confident Communication NQ Gulliver 0403 980 502 Cootharinga Society of North Queensland Currajong 07 4759 2000 • • • • • • Deaf Services Moorooka 07 3892 8500 • • • • • E-Z-Clean Townsville Kirwan 0448 755 814 • • • Elise Jiggins Jubilee Pocket 0433 321 115 • • • Empower Golf Australia 0466 825 044 • • • • Endeavour Foundation QLD Cannon Hill 1800 112 112 Enhanced Health Therapy Services Hyde Park 07 4724 0953 Flexi Queensland Ayr 07 4783 5866 Focused Health Care Bracken Ridge 0499 487 728 Hear and Say Centre for Deaf Children Ashgrove 07 3850 2111 Help Enterprises Eagle Farm 1800 877 545 Hinterland Community Care Dysart 07 4958 2116 Julie Saunders Mackay 0437 158 683 Kith and Kin Association Townsville Townsville 07 4722 0101 LiveBetter Community Services 1800 580 580 Lodging And Support Townsville Aitkenvale 0428 189 389 Mackay Community Visitors Association Mackay 07 4953 4878 Mackay Lifestyle Choices Slade Point 0413 811 324 Marianne’s Cleaning Mundingburra 0457 202 371 Mind Australia 1300 286 463 Multicap Eight Mile Plains 1300 135 886 Multicare Services Townsville Railway Estate 0422 619 632 Next Step Disability Service Mackay Mackay 07 4954 9082 North and West Remote Health Currajong 07 4781 9300 Optimise Health and Wellness Ingham 07 4423 7662 Ozcare Gulliver 1800 692 273 Ozcare - Mackay Mackay 1800 692 273 Ozcare - Townsville Gulliver 1800 692 273 Ozcare Day Respite Centre - Townsville Gulliver 1800 692 273 Paediatricks Railway Estate 0418 437 274 Platinum Care Services 0438 000 962 RDA Queensland - Riding Develops Abilities Burpengary 07 5495 5747 Spinal Home Help Moorooka 07 3189 3414 SSS Prosthetics & Orthotics Aitkenvale 07 4775 1323 STEPS Group Australia Caloundra 07 5458 3000 Townsville Independence Program for Active Community Living Aitkenvale 07 4725 1070 Value Wellness Smithfield 0466 663 637 Wellways Australia 1300 111 400

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DSG Web ID 44226 44243 44452 61491 60953 44307 44326 44363 54144 41742 41753

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ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü

76 76 76

44373 53935 42060 44432 40331 54597 44500 44361 60736 44538 44541 54277 42786 49704 56824 54379 44616 40623 44642 61552 61558

61557

44643 54466

60411

ü ü ü 68, OBC ü ü ü 61

44753 40647 44122 44843 44866 47526

IFC Inside Front Cover OBC Outside Back Cover

DPS Guide to Disability Support Queensland 2020

How to Read see page 65 Area Map page 66

Age Groups

In Home & Community Support Queensland

Services

R eg

Provider Name Location Phone Providers servicing Outback Access Therapy Services Mundingburra 07 4779 1886 • Alliance Rehabilitation Railway Estate 07 4772 1219 • Beauty on the Run Victoria Point 0427 274 101 • Cootharinga Society of North Queensland Currajong 07 4759 2000 • E-Z-Clean Townsville Kirwan 0448 755 814 • LiveBetter Community Services 1800 580 580 • Longreach Home & Community Care Longreach 07 4658 1416 • North and West Remote Health Currajong 07 4781 9300 • Positive Family Parenting Navigation Services Mount Isa 07 4743 4066 • Rachael Green James Home Services Flinders View 0416 768 142 • Value Wellness Smithfield 0466 663 637 • Providers servicing Sunshine Coast Ablecare Foundation Strathpine 1300 147 583 • Above And Beyond Disability Solutions Coolum Beach 07 5351 1664 • Accommodation and Care Solutions 1300 675 893 • Advance support services Mango Hill 0402 619 724 • Alliance Community 1300 769 155 • ARMIA (Active Refugee and Migrant Integration in Australia) Sunnybank 07 3344 1149 • 1300 538 746 • Aruma† Auscare Home & Community Care 1300 455 322 • Avenues Lifestyle Support Association Gympie 07 5482 9775 • Bamboo Projects Education Meridan Plains 0423 346 605 • Bannister In Home Care 02 9212 2911 • Better Rehabilitation 0459 740 979 • Deaf Services Moorooka 07 3892 8500 • Empower Golf Australia 0466 825 044 • Endeavour Foundation QLD Cannon Hill 1800 112 112 Focused Health Care Bracken Ridge 0499 487 728 Hear and Say Centre for Deaf Children Ashgrove 07 3850 2111 Individualised Community Access Services 07 3856 0001 Interact Australia 03 8650 7000 JewishCare 1300 133 660 Lavender House Respite Care Golden Beach 0409 879 669 Living Made Easy 1300 434 159 Momentum Collective Coolangatta 1300 900 091 Multicap Eight Mile Plains 1300 135 886 ORS Group 1800 000 677 Ozcare Gulliver 1800 692 273 Ozcare - Sunshine Coast Currimundi 1800 692 273 Ozpol Community Care Association Brisbane 07 3211 3833 Platinum Care Services 0438 000 962 Real Community Services Browns Plains 07 3725 6500 † (Formerly House with No Steps and The Tipping Foundation)

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DisabilitySupportGuide.com.au

How to Read see page 65 Area Map page 66

Age Groups

In Home & Community Support Queensland

Services

R eg

Provider Name Location Phone Sunshine Coast (continued) Providers servicing all of Queensland (continued) S.C.O.P.E Caboolture South 07 5428 0155 • • • • • Sensus Building Services Yandina 07 5446 8100 • • Spinal Home Help Moorooka 07 3189 3414 • • • • STEPS Group Australia Caloundra 07 5458 3000 • • • • • • Sunny Care Calamvale 07 3272 2615 • • • • • • Sunshine Butterflies Cooroibah 07 5470 2830 • • • • • • Sunshine Coast Independent Living Service Nambour 07 5441 7278 • • • • • • TAG 5 Mount Gravatt 07 3216 8903 • • • • • • Weeroona Association Gympie 07 5482 2451 • • • • • • Wellways Australia 1300 111 400 • • • • • • Providers servicing Tropical North ARC Disability Services Manunda 07 4046 3600 • • • • • • breakthru Vincent 1800 767 212 • • • • • Cape Counselling & Wellbeing Centre Weipa 0429 062 449 • • • Carers for You 07 4041 2448 • • • • • • Cootharinga Society of North Queensland Currajong 07 4759 2000 • • • • • • Deaf Services Moorooka 07 3892 8500 • • • • • Delwyn Sheehan Mossman 07 4098 2294 • • • • Endeavour Foundation QLD Cannon Hill 1800 112 112 Enhanced Health Therapy Services Hyde Park 07 4724 0953 Envizion Group Cairns 07 4031 2177 FlexiChoice MDFSA Mareeba 07 4092 2332 I Hate Cooking Hendra 0410 526 477 Lifestyle Connections Association Bungalow 07 4035 6771 Little Sparrows Speech Therapy Westcourt 0400 217 577 Mind Australia 1300 286 463 North and West Remote Health Currajong 07 4781 9300 Optimise Health and Wellness Ingham 07 4423 7662 Ozcare Gulliver 1800 692 273 Ozcare - Cairns Cairns 1800 692 273 Paediatricks Railway Estate 0418 437 274 Ravenshoe Community Centre Ravenshoe 07 4097 7242 RDA Queensland - Riding Develops Abilities Burpengary 07 5495 5747 Real Living Options Association Bungalow 07 4035 5886 Spinal Home Help Moorooka 07 3189 3414 STEPS Group Australia Caloundra 07 5458 3000 Tableland Community Link Association Atherton 07 4091 7066 Tropics Occupational Therapy Manoora 0431 531 419 Value Wellness Smithfield 0466 663 637 Xtremecare Australia Maudsland 07 5514 6500

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DPS Guide to Disability Support Queensland 2020

Therapists & Specialists

DisabilitySupportGuide.com.au

DPS Guide to Disability Support Queensland 2020

Living with a disability can be challenging but there is a wide range of therapies and supports available to help make life easier for you. By having access to therapy or specialised support sessions you may be able to maintain or regain independence, manage behaviours or look after your mental wellbeing. For instance, you may need the services of a physiotherapist to help with

movement, a speech therapist to help with communication or swallowing issues or a nutritionist to advise you on your diet. Occupational therapists can give

recommendations for equipment specific to your needs and other specialists can assist with teaching you life skills or help with self expression.

Therapists & Specialists

About Therapists & Specialists

The best therapy or support depends on your disability, what your needs are and what challenges you’re looking to overcome.

Case Study

Before Kathie Stephenson started

support workers she found on the

small. I couldn’t go out on weekends,

Because in home care and support

using Mable she said, “My life was very drive anywhere or partake in social activities.” She developed social

anxiety and to make it worse was face blind (trouble recognising people).

After hiring independent support

workers on Mable, she is able to live a

full life. She knows the people coming and doesn’t get anxious when she is out. Kathie can go to pilates twice a week, swimming once a week and

always has time for a coffee on the

side. A support worker also does light housework once a week and makes

sure her paperwork and NDIS claims are in order.

Everything changed when COVID-19 hit. Living with a substandard

immune system, Kathie was afraid her life would shrink to as small as it was before. But that wasn’t the case, thanks to the independent

Mable platform.

remains an essential service, Kathie

could still engage her regular support workers, she just thought differently about how she could work with

them in this new environment. She

asked her support workers to do the shopping and other errands for her. When they were near a café, they

would even pick up a takeaway coffee as a little pick-me-up.

Kathie says; “I put the garage door up when they arrive and they put

Kathie also stays in touch with her support workers on the

phone, providing much needed social interaction.

the shopping inside for me to wipe

“If I hadn’t been introduced to

then they go through the side gate

agencies for my support work and

metres apart and have a coffee and

person what I needed. But now it’s

I look forward to our catch ups in the

who know me and I can rely on

less isolated.”

Case study provided by Mable

down and put away once clean, and

Mable, I would have been relying on

and we sit in the backyard about four

would have had to instruct each new

chat together. It really is a sanity saver!

like I have a group of friendly people

backyard café. It really helps me feel

without feeling like a burden.”

DisabilitySupportGuide.com.au

Therapists & Specialists

If you are caring for a loved one with a disability, you or other members of your

family may also be entitled to receive support to help you in your caring role. This may be something general such as learning first aid skills, or it could be more

specialised to the needs of the person with disability; for example, learning sign language or how to manage behaviours associated with autism.

On the following pages we explain what different therapists and specialists do and how they can help you. The Therapists & Specialists directory starting on page 106 lists providers that deliver services in Queensland.

Behavioural support Behavioural support, or therapy, is used to treat a range of health conditions and

disabilities. The therapy focuses on changing current, unhealthy or self-destructive behavioural problems or teaching you what is appropriate, socially acceptable

behaviour. To do this, the behavioural therapist will try to understand why you are behaving this way and will develop strategies to support you.

This therapy can be used to treat depression, anxiety, anger issues and

panic disorders. Conditions such as autism, attention deficit disorder (ADD),

attention deficit hyperactivity disorder (ADHD) and psychosocial disorders like

postâ&#x20AC;&#x2018;traumatic stress disorder (PTSD) , bipolar and obsessive compulsive disorder (OCD) can also benefit from behavioural therapy. There are four types of behavioural therapy: 1. Cognitive behavioural therapy focuses on how thoughts and beliefs can influence your actions and moods and how to change this.

2. Cognitive behavioural play therapy is commonly used with children to gain insight into what a child is uncomfortable expressing or unable to express.

THERAPY Mamreâ&#x20AC;&#x2122;s therapy team of Speech Therapists, Occupational Therapists and Psychologists ooer therapy to kids and adults. Tailored to your individual needs in a way that fosters fun and builds connection.

3. System desensitisation is used to treat phobias where people are taught to replace a fear response with a relaxation response.

4. Aversion therapy is often used to treat substance abuse by teaching

people to associate a stimulus that they find desirable, with an extremely unpleasant stimulus.

Behavioural therapy is considered extremely effective, with about 75% of people undergoing cognitive behavioural therapy experiencing some benefits from the treatment.

Turn to the Therapists & Specialists directory on page 106 to find providers that offer behavioural support.

Dietitians/Nutritionists Seeking advice from a dietitian or nutritionist can benefit the general health

and nutritional wellbeing of people with disability. A qualified nutritionist can

provide a range of evidence-based nutrition services, including advice on food

and nutrition and how it impacts on health. A dietitian can additionally provide individual and group dietary counselling, medical nutrition therapy and food

Therapy to create the life you want to live!

www.mamre.org.au

07 3622 1222 100

service management.

A dietitian or nutritionist may provide recommendations to help you maintain

a healthy weight or manage your condition through a healthy diet. If you are a

wheelchair user, a nutrition plan may play an important role in managing your condition, especially if you require a specialised diet.

DPS Guide to Disability Support Queensland 2020

Therapists & Specialists

A dietitian may also work alongside a speech therapist to help you overcome swallowing difficulties or food phobias.

You can find a dietitian or nutritionist near you in the Therapists & Specialists directory starting on page 106.

Early intervention The social, emotional and physical development of your child will affect how they mature and how their abilities develop in later life. If your child has a

developmental delay or disability, it is important they receive quality support to

improve and develop skills to participate in daily activities and enable them to be the best they can be in adult life.

Under the National Disability Insurance Scheme (NDIS), children under the age

of seven years old can access early childhood intervention supports to maximise their development.

There are also supports available if you are the parent, carer or family member of a child with developmental delay or a disability to help you in your daily life.

You can read more about early intervention under the NDIS on page 28 and

find providers in the Therapists & Specialists directory starting on page 106.

Professionals Specially trained medical and therapeutic professionals can assist in lots of

different ways to help manage your disability and improve your life. They can

provide services to help you communicate or gain strength to move, they may

help with pain management or overcoming psychological issues associated with your disability.

The techniques they use also vary. Some therapies are physical and can

involve water or use specialist equipment like balance equipment or play

therapy equipment such as swings. Other therapies such as speech therapy or occupational therapy may use games or toys.

OUR SERVICES Supported Independent Living Independent Life Skills Social & Community Participation Specialist Behaviour Support Health & Wellbeing Plan Management Support Coordination

Registered and Accredited NDIS Provider

Empowering individuals to achieve a balance of life skills that provide 'Purpose, Belonging and Security' in their lives S 01) S C S 0 01 (130 1300 7277

â&#x20AC;˘

ustralia Servicing A

DisabilitySupportGuide.com.au

101

A lot of specialists practice from a hospital or clinic, however, some specialists can come to your home to provide their services. Certain therapies may be offered in the community as well. For example, some therapists such as speech and

occupational therapists can visit your child at their school for regular sessions which minimises the impact of missed classes.

Occupational therapists Occupational therapists (OTs) help people of all ages gain or regain their

Therapists & Specialists

confidence and independence in everyday life.

They can assist you in making everyday activities easier, such as self-care, home

maintenance, driving, shopping, mobility, education, social participation, leisure and play, employment and volunteer activities.

OTs may recommend technological and environmental modifications such as aids and equipment, vehicle modifications and home modifications, as well as make suggestions for respite care.

OTs play an important role in the disability sector, as they often help in injury

rehabilitation, progressive conditions and disabilities that affect a personâ&#x20AC;&#x2122;s ability to manage in daily life.

They can help people with brain or spinal injuries relearn activities or determine

new ways of accomplishing them. They can also help children with autism regulate their behaviour, help develop low muscle tone, improve concentration for learning and help children become aware of their bodies and spatial awareness.

To find an occupational therapist near you, look in the Therapists & Specialists directory starting on page 106.

Paediatricians Paediatricians are doctors who specifically look after the health of children,

including physical, behaviour and mental health issues. They diagnose and treat childhood illness, infections and disease.

Up to the age of five, a paediatrician will see your child to complete physical

examinations, give your child vaccinations, ensure they meet growth, behaviour and skill milestones, provide information, answer your questions and refer to specialists if required.

Paediatricians can closely monitor your childâ&#x20AC;&#x2122;s development and diagnose learning difficulties, attention deficit hyperactivity disorder (ADHD), auditory or sensory processing disorders, spina bifida, cerebral palsy, autism and Down syndrome,

among a whole host of other health conditions. As they see only children, they have a lot of experience in recognising and treating childhood health issues.

If your child was born premature or has a health condition that requires close

monitoring, a paediatrician offers specialised care. If your child requires the help

of an occupational therapist, speech therapist, audiologist or other specialist, your paediatrician will organise referrals and oversee treatment.

If you are concerned about your child and you have a trusted paediatrician, they should be your first port-of-call.

A list of paediatricians can be found within the Therapists & Specialists directory starting on page 106.

102

DPS Guide to Disability Support Queensland 2020

Therapists & Specialists

Physiotherapists Physiotherapists work closely with their patients to help them feel better across

a number of ailments. They assess, diagnose, treat and prevent a range of health conditions through massage, stretching and exercises.

If your child has a developmental delay, a physiotherapist can help with movement and coordination. They can create treatment programs to help maintain muscle strength, increase flexibility and prevent stiffening of joints.

Physiotherapists can assist with movement, coordination and balance in people

with conditions such as muscular dystrophy, stroke, multiple sclerosis, Parkinsonâ&#x20AC;&#x2122;s disease, cerebral palsy and spina bifida.

They also work in injury prevention, acute care, chronic disease management, occupational health, rehabilitation and maintenance of functional mobility. Find physiotherapists in your area in the directory starting on page 106.

Psychologists Psychologists help people learn to cope more effectively with life and mental health issues. Some people see a psychologist to work through long-term

problems, such as depression, anger or anxiety or short-term problems like grief or feeling overwhelmed.

Psychologists can help people cope with stress, overcome addictions and manage chronic illness which may affect their mental or physical health.

Allsorts Developmental Services provides: Occupational Therapy and Speech Pathology services accepting referrals of all ages and disabilities. Therapy assistant programs to help provide additional support services to families. Organise online support between appointments for those who live further away. Organise appointments within the clinic or at home, education or in the community to suit individual needs. Offer a range of group therapy programs and intensive intervention plans during school holiday times. Specialist diagnostic assessments and also offer specialist feeding and swallowing services for all age groups. We accept GP care plans, specialist Autism plans and NDIS plans to help with funding appointments and our practitioners are recognised for accessing rebates from your medical insurance providers.

Locations:

Rockhampton

Yeppoon

Ph: 1300 410 787 www.allsortsdevelopmental.com.au

Mackay

admin@allsortsdevelopmental.com.au

DisabilitySupportGuide.com.au

103

Therapists & Specialists

To help with these health problems psychologists use evidence-based treatments tailored to best suit the patient’s problem, characteristics and preferences.

Common types of therapy used by psychologists include cognitive therapy,

behavioural therapy or a combination of the two, interpersonal, humanistic or psychodynamic therapy.

Therapy coupled with medication can prove more effective for some health conditions.

Psychologists play a pivotal role in treating people with psychosocial disorders, such as depression, bipolar, attention deficit hyperactivity disorder (ADHD),

post-traumatic stress disorder (PTSD) and anxiety by helping them talk through, uncover and overcome their feelings.

You’ll find a list of psychologists practicing in Queensland starting on page 106.

Speech therapists Speech therapists work on smoothing out communication and swallowing difficulties in both children and adults.

Speech therapists can assist with speech, language, communication and fluency

problems. They also help with augmentative or alternative communication where people who have trouble speaking learn to communicate in other ways.

Someone diagnosed with sensory processing disorder or auditory processing

disorder may benefit from the support of a speech therapist as they can help with understanding language, reading and writing as well as developing social skills.

They can also help children with a developmental delay and learning difficulties in reaching milestones.

Additionally to this, speech therapists can help with communication problems associated with conditions such as stroke, brain injuries, intellectual disability, cerebral palsy, hearing impairment and dementia.

ActivOT is an Occupational Therapy service that aims to keep our clients active and achieve their goals. We’re client centred and tailor to individual needs. Our occupational therapists are NDIS registered and here to help on every step of the NDIS journey – from assessments to therapy programs. We have OTs servicing metropolitan and regional South Australia and South East Queensland. Visit our website for information about our team and the full range of our NDIS and disability services.

P: 0404 497 965 104

www.activot.com.au

DPS Guide to Disability Support Queensland 2020

E: helen@activot.com.au

People with Down syndrome sometimes find it difficult to speak clearly and may see a speech therapist to work on articulation.

Speech therapists often work alongside other professionals such as occupational therapists, physiotherapists, dietitians, audiologists, psychologists, doctors and teachers.

Turn to page 106 to find speech therapists in your area.

Therapeutic supports valuable skills and improve your independence. These supports can assist in

areas such as language and communication, personal care, mobility, movement, interpersonal interactions, behaviour and other skills that support a personâ&#x20AC;&#x2122;s function, development and wellbeing.

Therapeutic supports are offered by a team of health professionals including

occupational therapists, physiotherapists, speech therapists and psychologists, among others and are often used in conjunction with therapy.

For example, physiotherapists may prescribe serial casting, splinting, stretches

and an exercise program for babies with spina bifida. For someone with sensory sensitivities, an occupational therapist may suggest using a weighted blanket or sensory toys to help stimulate one or more of the five senses.

The therapeutic supports required to help you can vary and may be funded within your National Disability Insurance Scheme (NDIS) plan.

If you need therapeutic supports turn to page 106 to find supports near you.

Training/workshops There is a broad range of training and workshop opportunities that are aimed

specifically at the person living with disability or to help parents and carers to gain knowledge, understanding or skills to support them in their caring role.

If you are living with a disability, there are workshops that can teach you daily

skills or life skills to help with confidence and self esteem, to see you live a more independent life.

There are workshops to teach you how to handle money and budget, how to use

public transport, how to make friends or you can get training to help you develop specific skills so it may be easier to find a job.

Therapists & Specialists

Therapeutic supports are products, aids and treatments that can help you gain

Training opportunities for family or carers can be general like first aid training, or it might be more specific to help you understand your loved ones disability or condition further and help you give the appropriate support.

For instance, if the person you are caring for has a visual impairment, you may

want to learn how to be more aware of their needs and challenges or if your child is on the autism spectrum, a sibling workshop can help support brothers and

sisters by giving them an understanding of what life is like for their sibling living with autism.

As well as giving practical advice and making suggestions for your caring role,

training sessions and workshops are also a great opportunity for you to meet other carers where you can discuss and share experiences of your caring role.

DisabilitySupportGuide.com.au

105

How to Read see page 65 Area Map page 66

Age Groups

iste C O R red NDI S Pr E ovid C AP er I TA C AP L AC B eh I T Y avio Diet ural Su itia ppo Earl n/Nutri rt y In tion Occ tervent ist upa ion t Pae ional T diat hera pist Phy rician siot h Psyc erapis t hol Spe ogist ech The Therap rape ist Oth utic Su er ppo rts Sup por t Sup delive por t de red at h 0-4 li o yea vered in me prac 5 - 1 rs tice 2 ye 13 - ars 17 18 - years 64 65+ years yea Veri rs fied Adv Pagertisem e ent

Therapists & Specialists Queensland

Services

R eg

Provider Name Location Phone Providers servicing all of Queensland Asperger Services Australia Virginia 07 3865 2911 • Beecon Counselling Kingaroy 0411 661 098 • BrightSky Australia 1300 886 601 • • Care 4 U Brisbane 0411 538 319 • • Centre for Positive Behaviour Support Coolangatta 0427 295 558 • Connected Children Kenmore 0431 986 709 • • CoordiKids Wynnum 0415 316 239 • Creative Devotional Counselling Springwood 07 3208 2128 • • Eyes and Independence Burpengary East 0409 977 808 • Functional Health Biggera Waters 07 5529 2777 • Get Better Physiotherapy Centre Browns Plains 07 3800 3417 • Guide Dogs for the Blind Bald Hills 07 3500 9060 • • Gwen Liddle Samford 07 3289 1271 • Head Start Children’s Therapy Services Rockhampton 0476 046 024 • Health & Community Solutions Marcoola 0438 636 041 • • Healthy Minds The Gap 07 3300 4374 • Independent Support Management Bundaberg 1800 954 559 • John Pearcy Audiology Carina 07 3398 8862 • Just Better Care Australia 1300 587 823 • • Lifestyle Solutions 1800 634 748 • • LifeTec Australia Newmarket 1300 543 383 • • Mable 1300 736 573 Mandy Dexter Rockhampton 0491 515 611 • Optimal Therapy Services Mackay 0439 764 377 • Pearl Home Care Brisbane North Nundah 07 3314 2575 • Pearl Home Care Brisbane South Brisbane 0421 330 734 • • Physiohealth Cairns 07 4054 7577 • • Reconnact Coolangatta 0406 471 742 • Rothwell Physiotherapy Rothwell 07 3204 2193 • Southern Cross Support Services Bundaberg 1300 727 701 • • Special Needs Solutions Molendinar 07 5597 4321 • • The Connection Zone Zillmere 0407 175 209 • • The Rehab Store Birtinya 1300 880 704 • Therapy Matters West Burleigh 07 5520 7860 • • Tools 4 Life Occupational Therapy Upper Mount Gravatt 0429 165 488 • UnitingCare Brisbane 1300 778 081 • • Vision Australia - Blind and Low Vision Services QLD Coorparoo 07 3727 2345 • • Vision Exercise Physiology Toowoomba 07 4638 3777 • VOK Holistic Care Collingwood Park 07 3288 4307 • •

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106

DPS Guide to Disability Support Queensland 2020

Provider Name Location Phone Providers servicing Brisbane Ablecare Foundation Strathpine 1300 147 583 Above And Beyond Disability Solutions Coolum Beach 07 5351 1664 Active Eight Brisbane 0449 044 424 ActivOT Helen Whait 0404 497 965 AdaptAbility Therapy Services Bulimba 0421 853 629 Advance support services Mango Hill 0402 619 724 Advanced Personal Care Eight Mile Plains 0466 181 483 Allied Health Services Australia Robina 07 5528 8617 Anita Trendle Psychology Caboolture 07 5432 4118 Annareth Krogh - Kids Therapy Warana 0424 654 242 Applied Psychology Maroochydore 0474 220 613 ARMIA (Active Refugee and Migrant Integration in Australia) Sunnybank 07 3344 1149 1300 538 746 Aruma† Autism Matters Sunnybank Hills 0403 596 906 Autism Matters QLD Sunnybank Hills 07 5641 1468 Bayside Hand Therapy Wynnum 07 3396 7798 Behaviour Support and Training Ipswich 0416 292 171 Better You Nutrition Cannon Hill 0410 647 443 Bloom Lifespan Therapy Services Upper Mount Gravatt 07 3343 2141 Blue Care Live Well Centre Morayfield 07 5432 6900 Blue Ribbon Physiotherapy Lutwyche 1300 574 462 BodyViva Rochedale South 07 3841 8015 Boost Therapy Red Hill 0418 357 750 Bowen Hills Psychology Bowen Hills 07 3252 7114 Breakaway Margate Beach 07 3883 1099 breakthru Vincent 1800 767 212 Burnie Brae Chermside 07 3624 2121 Caring Hands Home Care Woodridge 0403 470 949 CFN Association Morayfield 07 5432 3966 Character Care Moorooka 07 3189 7234 Community Living Association Nundah 07 3266 5633 CT Healthcare Parkinson 1800 601 121 David Martin Speech Language Pathologist Kenmore 07 3720 2331 Deaf Services Moorooka 07 3892 8500 Deidre Pye Spring Hill 07 3839 3688 DOTS Allied Health Victoria Point 07 3114 9445 Driving Well Occupational Therapy Runcorn 0407 671 621 Embrace Therapy and Training Ipswich 0412 346 533 Exact Physiology Ipswich 1300 323 210 Fitness Enhancement Personal Training Mount Ommaney Springfield 0431 166 494 Fitness N Motion Health Centre Morayfield 07 5428 2088 Flourish Occupational Therapy Wynnum West 0402 424 642 Focal Community Living North Ipswich 07 3812 2014 Footpoint Podiatry Clayfield 07 3256 0455 † (Formerly House with No Steps and The Tipping Foundation)

iste C O R red NDI S Pr E ovid C AP er I TA C AP L AC B eh I T Y avio Diet ural Su itia ppo Earl n/Nutri rt y In tion Occ tervent ist upa ion t Pae ional T diat hera pist Phy rician siot h e Psyc rapis t hol Spe ogist ech The Therap rape ist Oth utic Su er ppo rts Sup por t Sup delive por t de red at h 0-4 li o yea vered in me prac 5 - 1 rs tice 2 ye 13 - ars 17 18 - years 64 65+ years yea Veri rs fied Adv Pagertisem e ent

How to Read see page 65 Area Map page 66

Age Groups

R eg

Therapists & Specialists Queensland

Services

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DisabilitySupportGuide.com.au

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How to Read see page 65 Area Map page 66

Age Groups

Therapists & Specialists Queensland

Services

R eg

Provider Name Location Phone Providers servicing servicing Murraylands Brisbane (continued) Providers region (continued) Footprints in Brisbane Fortitude Valley 07 3252 3488 • • • • • Footsteps Therapy Acacia Ridge 0402 432 567 • • • Full Life OT Wellington Point 0439 344 050 • • Gateway Therapies Murarrie 07 3398 9367 • • • • Greg Jones & Associates Psychologists Gatton 07 5462 2360 • • • Grow on Children’s Therapy Ashmore 07 5578 2000 • • Health and Home Safety Group Brisbane 0422 552 976 • • • Healthy Lifestyles Australia Lowood 07 3088 2323 • • • Hear and Say Centre for Deaf Children Ashgrove 07 3850 2111 • • • • Help Enterprises Eagle Farm 1800 877 545 • • • • Horizons OT Marcus Beach 0405 348 882 • • Ideal Connections (DSP) Leichhardt 0400 283 744 • • • • • Ipswich Foot and Ankle Clinic Ipswich 07 3202 4544 • • • • Ipswich Physiotherapy Centre Ipswich 07 3281 7611 • • Ipswich Therapy Centre Ipswich 07 3812 1204 • • • Johanna Schwartz Greenbank 0439 936 901 • • Katherine Underwood Occupational Therapy • Yeronga 0450 909 851 • Kerry Wyer Ashgrove 0416 242 835 • • Kids Play Occupational Therapy Holland Park West 07 3349 9234 • • • • • Kids Potential Toowong 0406 215 550 • • • Kylie Walsh Occupational Therapist Windsor 0419 795 760 • • Laine Davidson Eatons Hill 0419 327 667 • • • Live Well Rehab Bongaree 0400 415 890 • • • Look Who’s Talking Birkdale 07 3207 2127 • • • • Lotus Vana Crestmead 0432 562 181 • • • • • LTTS Coorpooroo 1300 994 854 • • • • • Mamre Association Newmarket 07 3622 1222 • • • • • Michelle Lansley Zillmere 0418 766 477 • • • Miraa House Westlake 07 3376 7966 • • • • • Mitchell Neuropsychology Greenslopes 0432 453 044 • • Mobile Rehab Stafford 07 3856 5428 • • • • Momentum Collective Coolangatta 1300 900 091 • • • • • Montrose Therapy & Respite Services Darra 1800 193 362 • • • • Moving Forward Podiatry Cannon Hill 0481 880 509 • • • Multicap Eight Mile Plains 1300 135 886 • • • • • One Step Two Step Wynnum West 0432 255 453 • • Ormeau Physio Ormeau 07 5547 5666 • • • • Outcomes Therapy Dakabin 0466 994 500 • • • Ozcare Gulliver 1800 692 273 • • • • • Ozpol Community Care Association Brisbane 07 3211 3833 • • • • Ozstretch Petrie 0405 317 768 • • Pam Borgeaud Occupational Therapist • Mount Ommaney 0401 170 042 • Pathways Health and Research Centre • West End 07 3391 6866 •

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DPS Guide to Disability Support Queensland 2020

How to Read see page 65 Area Map page 66

Age Groups

Therapists & Specialists Queensland

Services

R eg

Provider Name Location Phone Providers servicing Brisbane (continued) Perspective Psychology Services Upper Mount Gravatt 07 3158 8810 • Physio Excellence Brisbane 07 3372 3333 • Play Learn Bloom Developmental Therapies Wynnum West 0402 222 389 • Positive Health Positive Mind Runcorn 07 3272 3473 • • • Progressive Steps Intervention Grange 07 3162 3741 • Promote Occupational Therapy Emerald 07 4831 4610 • • Psychological Solutions QLD Belmont 07 3890 7033 • • Q Paediatrics Indooroopilly 07 3278 1008 • • • RAR Therapy Ayr 1800 734 466 • • Real Community Services Browns Plains 07 3725 6500 • • • Recover Wellbeing Currumbin Waters 0432 245 958 • Ritco Physiotherapy & Allied Health Teneriffe 1800 474 826 • Sandpiper Care Clayfield 07 3862 3900 • • • School Academic Support Services Kenmore Hills 0417 725 715 • Sensory Modulation Brisbane Wilston 0437 280 359 • Simply Nutrition Dietitians Buderim 07 5448 4459 • Skill Set Occupational Therapy Birkdale 07 3207 2127 • • • Smart Solutions Rehab Group Maroochydore 1300 729 190 • • • Tea-Cup Cottage Capalaba 0409 896 311 • • • Therapy Alliance Group Toowoomba 1300 661 945 • • • Therapy Pro Murrumba Downs 1300 004 414 • Toowoomba Music Therapy Services Clifford Gardens 0419 644 058 • Total Exercise Physiology Mitchelton 07 3172 5531 • Tradern Australia Care and Training Brisbane 07 3181 5655 • • • Ubuntu Health Solutions Robina Town Centre 0487 000 260 • Unique Oz Care Sunnybank Hills 0434 223 522 • • • UnitingCare Employment Service Toowoomba 07 4688 3900 Vigor Physiotherapy Jimboomba 07 5546 0026 • • Voices and Minds Moorooka 07 3108 3007 • • Walk With Me Kenmore 0424 143 230 • • Physiotherapy Walk Without Pain Podiatry Clinics Hamilton 07 3256 1006 • • Wellways Australia 1300 111 400 • • • WhisperingPines Ipswich 0426 972 068 • • • Consultancy Wynnum Podiatry Wynnum 07 3893 0655 • • Yoga & Wellness For All Norman Park 0402 901 358 • Youthrive Integrated Therapy Services Robina 07 5575 7122 • Providers servicing Central Queensland Acacia Therapy North Point 0427 820 532 • • Active Physio Health Gladstone 07 4972 5155 • • • Allsorts Development Services • Rockhampton 1300 410 787 • Allsorts Development Services • Yeppoon 1300 410 787 • † 1300 538 746 • • • Aruma † (Formerly House with No Steps and The Tipping Foundation)

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DisabilitySupportGuide.com.au

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How to Read see page 65 Area Map page 66

Age Groups

Therapists & Specialists Queensland

Services

R eg

Provider Name Location Phone Providers servicing Central Queensland (continued) B Mee Movement With a Purpose Urraween 07 4124 2621 • • • • Behaviour Support and Training Ipswich 0416 292 171 • • • • Beyond the Spectrum Wondunna 0417 220 211 • • • • • Bourbong Street Physiotherapy Centre • Bundaberg 07 4153 6474 • • • • Bundaberg Occupational Therapy Bundaberg 07 4151 1222 • • • • • Burnett Speech Pathology Kingaroy 0409 164 061 • • Coastal Rehab Buddina 07 5478 3719 • • • CQ Physio Group Rockhampton 07 4922 2722 • • • Creative Holistic Services Chinchilla 0427 974 761 • • • CT Healthcare Parkinson 1800 601 121 • • Darling Downs Wellness Therapies Goomburra 0414 896 284 • • • • • • Deaf Services Moorooka 07 3892 8500 • • • • Dr Sandra Henderson & Associates • Toowoomba 07 4635 3534 • Dynamic Prosthetics & Orthotics Nambour 07 5441 5135 • • • • Elizabeth Addie Toowoomba 07 4512 6010 • • Embrace Therapy and Training Ipswich 0412 346 533 • • • • Enhanced Psychology Hervey Bay 07 4124 3979 • • • Erin Pratt Occupational Therapist Bundaberg 07 4152 4400 • • • • • Finding the Light • Counselling & Coaching Bundaberg West 0407 585 497 • Gentle Soul Mobile Foot Care Wyreema 0408 412 731 • • Granite Belt Support Services Stanthorpe 07 4681 3020 • • • • • Healthy Lifestyles Australia Lowood 07 3088 2323 • • • Hear and Say Centre for Deaf Children • Ashgrove 07 3850 2111 • • • • Help Enterprises Eagle Farm 1800 877 545 • • • • Hervey Bay Physio & Allied Health Torquay 07 4125 3350 • • Hodgson Vale Speech Pathology Hodgson Vale 07 4630 9459 • • • • Horizons OT Marcus Beach 0405 348 882 • • Impact Career Counselling & • Personal Development Warwick 0405 179 479 • • Jill Lyle Yandara 0432 295 516 • June Henry Toowoomba 07 4639 2486 • • • Karli Rutherfoord Toowoomba 0448 260 987 • • • • Katt McDonald OT and DriverRehab 0417 913 354 • • • Kerri Marshall East Toowoomba 07 4639 3367 • • • • Life Choice Wide Bay Burnett Maryborough 07 4123 6288 • • • • • • • LiveBetter Community Services 1800 580 580 • • • • • • LTTS Coorpooroo 1300 994 854 • • • • • • Mary Cook Bundaberg 07 4150 1800 • • Matthew Edwards Podiatry Roma 07 4622 8075 • • • • Mobile Rehab Stafford 07 3856 5428 • • • • Momentum Collective Coolangatta 1300 900 091 • • • • • • Montrose Therapy & Respite Services Darra 1800 193 362 • • • • • Multicap Eight Mile Plains 1300 135 886 • • • • • Nadine Hinchliff Therapy Services Nanango 0408 369 103 • • • • •

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110

DPS Guide to Disability Support Queensland 2020

How to Read see page 65 Area Map page 66

Age Groups

Therapists & Specialists Queensland

Services

R eg

Provider Name Location Phone Providers servicing Central Queensland (continued) Noelle Nevin Chinchilla 07 4662 7664 • • • • On James’ Desk Top Camp 0414 696 455 • • • • Ozcare Gulliver 1800 692 273 • • • • • Physioshop Boyne Island 07 4973 8883 • • • • • Poetry in Motion Health Stanthorpe 07 4681 0611 • • • Promote Occupational Therapy Emerald 07 4831 4610 • • • • Prue Watson Occupational Therapist • Frenchville 0404 461 739 • • • • RAR Therapy Ayr 1800 734 466 • • • • Revise Psychology Allenstown 07 4922 2258 • • • • Ritco Physiotherapy & Allied Health Teneriffe 1800 474 826 • • • Serendipity Psychology Bundaberg Central 07 4134 0637 • • • Smart Solutions Rehab Group Maroochydore 1300 729 190 • • • • • Speech Language Solutions Maryborough 0417 719 449 • • • • Speech Pathology Toowoomba Rangeville 07 4635 6696 • • • Speech Pathology Yeppoon Yeppoon 0477 502 604 • • • STEPS Group Australia Caloundra 07 5458 3000 • • • • • Tea-Cup Cottage Capalaba 0409 896 311 • • • • TFD Services Rockhampton 07 4921 1140 • • • The Physiotherapy Centre Warwick 07 4661 5577 • • • Therapy Alliance Group Toowoomba 1300 661 945 • • • • • • Therapy Pro Murrumba Downs 1300 004 414 • • • • Therapy Works CQ Rockhampton 07 4922 0376 • • • • • Thyme Psychology Services Bundaberg 0408 822 856 • • • • Toowoomba Hand Therapy East Toowoomba 07 4638 1222 • • • Toowoomba Music Therapy Services • • Clifford Gardens 0419 644 058 • Total Exercise Physiology Mitchelton 07 3172 5531 • • • Treehouse Counselling Westbrook 0413 102 273 • • • UnitingCare Employment Service Toowoomba 07 4688 3900 Value Wellness Smithfield 0466 663 637 • • • • Wellways Australia 1300 111 400 • • • • • • Yumba Bimbi Support Services Emerald 07 4987 7933 • • • • • Providers servicing Gold Coast Ablecare Foundation Strathpine 1300 147 583 • • • • • • ActivOT Helen Whait 0404 497 965 • • AdaptAbility Therapy Services Bulimba 0421 853 629 • • • Advance support services Mango Hill 0402 619 724 • • • • • • Advanced Personal Care Eight Mile Plains 0466 181 483 • • • • • • • Allied Health Services Australia Robina 07 5528 8617 • • • • ARMIA (Active Refugee and Migrant Integration in Australia) Sunnybank 07 3344 1149 • • • • • † 1300 538 746 • • • • • Aruma • Autism Matters Sunnybank Hills 0403 596 906 • • • • Autism Matters QLD Sunnybank Hills 07 5641 1468 • • • Begin Bright Hope Island Hope Island 0452 365 755 • • • Behaviour Support and Training Ipswich 0416 292 171 • • • • † (Formerly House with No Steps and The Tipping Foundation)

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How to Read see page 65 Area Map page 66

Age Groups

Therapists & Specialists Queensland

Services

R eg

Provider Name Location Phone Providers servicing Gold Coast (continued) Bela Menso Brain and Behaviour Centre Mudgeeraba 07 5601 0104 • • • Bloom Lifespan Therapy Services Upper Mount Gravatt 07 3343 2141 • • • Body Dynamics Training Varsity Lakes 0413 353 922 • BodyViva Rochedale South 07 3841 8015 • Boost Therapy Red Hill 0418 357 750 • • • Breakaway Margate Beach 07 3883 1099 • • • breakthru Vincent 1800 767 212 • • • Caring Hands Home Care Woodridge 0403 470 949 • • • Central Physio & Health Surfers Paradise 07 5679 3664 • Changez (Australia) Daisy Hill 07 3841 1199 • • • Combined Wellness Solutions Burleigh Heads 07 5520 0338 • • • Communicate: Speech Pathology Gold Coast Burleigh Waters 0431 558 393 CT Healthcare Parkinson 1800 601 121 • • Deaf Services Moorooka 07 3892 8500 • • DOTS Allied Health Victoria Point 07 3114 9445 • • Driving Well Occupational Therapy Runcorn 0407 671 621 • • Embrace Therapy and Training Ipswich 0412 346 533 • Focal Community Living North Ipswich 07 3812 2014 • • • Footsteps Therapy Acacia Ridge 0402 432 567 • Gateway Therapies Murarrie 07 3398 9367 • • Gold Coast Disability and Youth Coomera 0420 948 594 Grow on Children’s Therapy Ashmore 07 5578 2000 • Health and Home Safety Group Brisbane 0422 552 976 • • Healthy Lifestyles Australia Lowood 07 3088 2323 • Hear and Say Centre for Deaf Children Ashgrove 07 3850 2111 • • • Heart Talk Counselling & Coaching Mudgeeraba 0411 213 759 • • • Help Enterprises Eagle Farm 1800 877 545 • • • Ideal Connections (DSP) Leichhardt 0400 283 744 • • • Ipswich Foot and Ankle Clinic Ipswich 07 3202 4544 • • • Johanna Schwartz Greenbank 0439 936 901 • Karin Adams Robina 0414 433 576 • Katherine Underwood Occupational Therapy Yeronga 0450 909 851 • Kids Potential Toowong 0406 215 550 • • Laine Davidson Eatons Hill 0419 327 667 • LG Speech Life’s Great Speech Pathology Underwood 0402 789 475 • Look Who’s Talking Birkdale 07 3207 2127 • • Lotus Vana Crestmead 0432 562 181 • • • Louise Andrews Palm Beach 0401 519 373 • • Louise Peacock Oxenford 0435 469 123 • LTTS Coorpooroo 1300 994 854 • • • Miraa House Westlake 07 3376 7966 • • Mitchell Neuropsychology Greenslopes 0432 453 044 •

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112

DPS Guide to Disability Support Queensland 2020

How to Read see page 65 Area Map page 66

Age Groups

Therapists & Specialists Queensland

Services

R eg

Provider Name Location Phone Providers servicing Gold Coast (continued) Mobile Rehab Stafford 07 3856 5428 • • Momentum Collective Coolangatta 1300 900 091 • • • Montrose Therapy & Respite Services Darra 1800 193 362 • • • Multicap Eight Mile Plains 1300 135 886 • • • One Step Two Step Wynnum West 0432 255 453 • Ormeau Physio Ormeau 07 5547 5666 • • • Ozcare Gulliver 1800 692 273 • • • Ozpol Community Care Association Brisbane 07 3211 3833 • • • Physio Excellence Brisbane 07 3372 3333 • Progressive Steps Intervention Grange 07 3162 3741 • Real Community Services Browns Plains 07 3725 6500 • • • Recover Wellbeing Currumbin Waters 0432 245 958 • Regan Brown Occupational Therapy Arundel 07 5574 4627 • • Ritco Physiotherapy & Allied Health Teneriffe 1800 474 826 • Scenic Rim Psychology Jimboomba 0432 654 026 • Shaping Outcomes 1800 317 468 • • • Skill Set Occupational Therapy Birkdale 07 3207 2127 • • • Smart Solutions Rehab Group Maroochydore 1300 729 190 • • • Stephen Underwood Broadbeach Waters 07 5630 4396 • Therapy Alliance Group Toowoomba 1300 661 945 • • • Tradern Australia Care and Training Brisbane 07 3181 5655 • • • Ubuntu Health Solutions Robina Town Centre 0487 000 260 • Unique Oz Care Sunnybank Hills 0434 223 522 • • • Uniquely Abled Palm Beach 0432 314 413 • Veteran Mentors Currumbin 0418 869 061 • Vigor Physiotherapy Jimboomba 07 5546 0026 • • Wellways Australia 1300 111 400 • • • Wynnum Podiatry Wynnum 07 3893 0655 • • Youthrive Integrated Therapy Services Robina 07 5575 7122 • Providers servicing North Coast Access Therapy Services Mundingburra 07 4779 1886 • • Accident & Injury Physio Rehab Clinic Pimlico 07 4727 1400 • • Achieving Change Deeragun 0400 905 074 • Active Nutrition Australia Pimlico 07 4725 3044 • Active Physiotherapy Mackay Mackay 07 4953 3557 • Alliance Rehabilitation Railway Estate 07 4772 1219 • • • Allsorts Development Services Mackay • Mackay 1300 410 787 • APR Disability Services Kirwan 0439 908 494 • • • 1300 538 746 • • • Aruma† Bela Menso Brain and Behaviour Centre Mudgeeraba 07 5601 0104 • • • BFiTT Allied Health & Personal Training West End 07 4420 2330 • • • breakthru Vincent 1800 767 212 • • • Cathy Jeffries Speech Pathologist Rural View 0438 185 472 • Chris Harrison Counselling Beaconsfield 0431 298 192 • Coastal Kids Speech Pathology West End 0427 922 378 • † (Formerly House with No Steps and The Tipping Foundation)

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Age Groups

Therapists & Specialists Queensland

Services

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Provider Name Location Phone Providers servicing North Coast (continued) Confident Communication NQ Gulliver 0403 980 502 Cootharinga Society of North Queensland Currajong 07 4759 2000 • • • • CT Healthcare Parkinson 1800 601 121 • • Deaf Services Moorooka 07 3892 8500 • • • Enhanced Health Therapy Services • • Hyde Park 07 4724 0953 • Entire Wellbeing Bluewater 0408 395 850 • • Hear and Say Centre for Deaf Children Ashgrove 07 3850 2111 • • • • Help Enterprises Eagle Farm 1800 877 545 • • • • Ingham Plaza Pharmacy Ingham 07 4776 2733 • • • • Inspire Early Intervention Kewarra Beach 0457 248 889 • • Judy Satish Podiatry Townsville 07 4721 1822 • • • Julie Saunders Mackay 0437 158 683 • • • Justine McAllister Psychologist Bowen 0474 475 393 • • • • LiveBetter Community Services 1800 580 580 • • • • LTTS Coorpooroo 1300 994 854 • • • • Luke Doyle, Psychologist Currajong 07 4725 3866 • • Mind Matters NQ Mundingburra 0484 531 321 • • Minding Family Townsville Kirwan 07 4723 8221 • • Mobile Rehab Stafford 07 3856 5428 • • • Move and Play Paediatric Therapy North Mackay 07 4942 9343 • • • • Multicap Eight Mile Plains 1300 135 886 • • • • Music Therapy Mackay Mackay 0418 151 484 • • North and West Remote Health Currajong 07 4781 9300 • • • • Optimise Health and Wellness Ingham 07 4423 7662 • • • • Ozcare Gulliver 1800 692 273 • • • • Paediatricks Railway Estate 0418 437 274 • • • • Physio Plus Whitsunday Cannonvale 07 4946 4922 • • • • Potential Self Mysterton 07 4772 6222 • • • • RAR Therapy Ayr 1800 734 466 • • • Rosalind Nelson Hermit Park 0419 679 308 • • Say It Your Way Speech Pathology Townsville 0409 592 976 • • • SSS Prosthetics & Orthotics Aitkenvale 07 4775 1323 • • • • STEPS Group Australia Caloundra 07 5458 3000 • • • • TalkHQ Speech Pathology Hermit Park 07 4755 0225 • • • • TFM Townsville Fitness Massage Kirwan 0414 064 479 • • • The Physio Movement Townsville 07 4740 4516 • • Therapy Pro Murrumba Downs 1300 004 414 • • Townsville Independence Program for Active Community Living Aitkenvale 07 4725 1070 • • • • Uplift Mobile Physiotherapy Bohle Plains 0431 119 553 • • URT - Ultimate Results Training Cranbrook 0498 692 676 • • Value Wellness Smithfield 0466 663 637 • • • Wellways Australia 1300 111 400 • • • • Young Allied Health Aitkenvale 0408 166 506 • • • •

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How to Read see page 65 Area Map page 66

Age Groups

Therapists & Specialists Queensland

Services

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Provider Name Location Phone Providers servicing Outback Access Therapy Services Mundingburra 07 4779 1886 • Alliance Rehabilitation Railway Estate 07 4772 1219 • Cootharinga Society of North Queensland Currajong 07 4759 2000 • Healthy Lifestyles Australia Lowood 07 3088 2323 • LiveBetter Community Services 1800 580 580 • LTTS Coorpooroo 1300 994 854 • Matthew Edwards Podiatry Roma 07 4622 8075 • North and West Remote Health Currajong 07 4781 9300 • SSS Prosthetics & Orthotics Aitkenvale 07 4775 1323 • Total Physio Isa Mount Isa 07 4749 0677 • Value Wellness Smithfield 0466 663 637 • Providers servicing Sunshine Coast Ablecare Foundation Strathpine 1300 147 583 • Above And Beyond Disability Solutions Coolum Beach 07 5351 1664 • Absolute Potential Health & Performance Mons 0422 353 780 • ActivOT Helen Whait 0404 497 965 • Advance support services Mango Hill 0402 619 724 • Advanced Personal Care Eight Mile Plains 0466 181 483 • Annareth Krogh - Kids Therapy Warana 0424 654 242 • Applied Psychology Maroochydore 0474 220 613 • ARMIA (Active Refugee and Migrant Integration in Australia) Sunnybank 07 3344 1149 • † 1300 538 746 • Aruma Blue Care Live Well Centre Morayfield 07 5432 6900 • Blue Ribbon Physiotherapy Lutwyche 1300 574 462 • Coastal Rehab Buddina 07 5478 3719 • CT Healthcare Parkinson 1800 601 121 • Deaf Services Moorooka 07 3892 8500 • Donna Mills Occupational Therapy Services Caloundra 0417 037 703 • Embrace Therapy and Training Ipswich 0412 346 533 • Hear and Say Centre for Deaf Children Ashgrove 07 3850 2111 • Help Enterprises Eagle Farm 1800 877 545 • Horizons OT Marcus Beach 0405 348 882 • Lavender House Respite Care Golden Beach 0409 879 669 • Live Well Rehab Bongaree 0400 415 890 • LTTS Coorpooroo 1300 994 854 • Mobile Rehab Stafford 07 3856 5428 • Momentum Collective Coolangatta 1300 900 091 • Montrose Therapy & Respite Services Darra 1800 193 362 • Multicap Eight Mile Plains 1300 135 886 • Noosa Psychology Clinic Noosa Heads 0408 755 419 • Ozcare Gulliver 1800 692 273 • Paediatric Physiotherapy Wurtulla 07 5493 3429 • Progressive Steps Intervention Grange 07 3162 3741 • Ritco Physiotherapy & Allied Health Teneriffe 1800 474 826 • † (Formerly House with No Steps and The Tipping Foundation)

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How to Read see page 65 Area Map page 66

Age Groups

Therapists & Specialists Queensland

Services

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Provider Name Location Phone Providers servicing Sunshine Coast (continued) Simply Nutrition Dietitians Buderim 07 5448 4459 • • Smart Solutions Rehab Group Maroochydore 1300 729 190 • • • • Sound Solutions Therapy Services Urraween 07 5476 2900 • • • Speech Therapy Centre Caboolture 0423 789 799 • • STEPS Group Australia Caloundra 07 5458 3000 • • • • • Sunshine Butterflies Cooroibah 07 5470 2830 • • • • Therapy Alliance Group Toowoomba 1300 661 945 • • • • Wellways Australia 1300 111 400 • • • • • Providers servicing Tropical North AG Physio Manunda 07 4041 7717 • • Blue Ribbon Physiotherapy Lutwyche 1300 574 462 • • breakthru Vincent 1800 767 212 • • • • • Cairns Children’s Clinic Cairns North 07 4222 1484 • • • Cairns Occupational Therapy Woree 07 4042 6333 • • • • Cairns Speech Pathology Clinic • • Bayview Heights 07 4033 1230 • Cape Counselling & Wellbeing Centre Weipa 0429 062 449 • • Cootharinga Society of North Queensland Currajong 07 4759 2000 • • • • CT Healthcare Parkinson 1800 601 121 • • Deaf Services Moorooka 07 3892 8500 • • • Delwyn Sheehan Mossman 07 4098 2294 • • • Enhanced Health Therapy Services • • Hyde Park 07 4724 0953 • Envizion Group Cairns 07 4031 2177 • • Foundations Therapy Services • • Gordonvale 0428 404 406 • Healthwise Physio Atherton 07 4095 4555 • • • Ian Hainsworth Speewah 0466 359 283 • • • • Inspire Early Intervention Kewarra Beach 0457 248 889 • • • Little Sparrows Speech Therapy Westcourt 0400 217 577 • • • • LTTS Coorpooroo 1300 994 854 • • • • • North and West Remote Health Currajong 07 4781 9300 • • • • Optimise Health and Wellness Ingham 07 4423 7662 • • • • • Ozcare Gulliver 1800 692 273 • • • • Paediatricks Railway Estate 0418 437 274 • • • • • PhysioMotion Cairns Edmonton 07 4045 6800 • • Specialised Speech Services Stratford 0412 906 241 • • • SSS Prosthetics & Orthotics Aitkenvale 07 4775 1323 • • • • STEPS Group Australia Caloundra 07 5458 3000 • • • • • Tropics Occupational Therapy Manoora 0431 531 419 • • • Value Wellness Smithfield 0466 663 637 • • • •

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Accommodation

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Accommodation

About Accommodation There are different types of accommodation and living arrangements available depending on your situation and needs. You may choose to live with or without support, in your own home or with your family. When deciding where you’d like to live you should think about the location, style and accessibility of the housing and the support you need every day.

Another option is shared housing with friends or people with similar needs. In this situation, you can share costs, help each other with tasks and provide support to one another.

If you require help with some tasks, supported accommodation may be for you. You pay a fee to live in community housing and in return, you get your meals

cooked for you and assistance with medication, laundry, finances and cleaning. You may have your own room or share with someone else.

Group or cluster housing allows people with similar needs to live in a cluster of units together.

Case Study

20-year-old William has always been captivated by fire engines and his hero firefighters that drive them. It’s this enthusiasm that has helped grow William’s confidence, self-esteem and community belonging. William has been a client of Southern Cross Support Services for a number of years where he receives 24/7 supported accommodation, community access and skills support. He lives in his own unit surrounded by other Southern Cross Support Services clients. Eighteen months ago, William, who has an intellectual disability, was anxious, shy and quiet. He had become extremely reclusive and was worried to go out into the community in any capacity. At times this saw William isolate and display behavioural challenges to cope and protect himself.

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William’s life changed after a chance encounter with Bundaberg Fire Appliance who were checking alarms in the street where he lived. William’s Support Worker encouraged him to say hello. Initially William was anxious and hesitant, however eventually he got the courage to take the first steps. With caution William went to look over the vehicle and said “Hello”. When his hero responded, William’s face lit up and his confidence broke through. This began a wonderful relationship that continues today with William enjoying regular visits to the local fire station. The Firefighters know him well and show him through their equipment and vehicles. They give William value, confidence and belonging. William has gone from being an anxious, shy and isolated person to now showing real confidence and trust.

DPS Guide to Disability Support Queensland 2020

William says when he “grows up” he’s “going to be a fireman just like Station Officer Michael”. He often wears his firefighter uniform to his physiotherapy sessions, which he once avoided attending. William now calls this “Fireman Training” to which he fully commits. A chance encounter has given William the confidence to undertake greater social inclusion where he continues to build friendships and be active in his community and most importantly, shares his infectious personality, smile and pleasant outlook. Case study provided by Southern Cross Support Services

Accommodation

If you have very high support needs, you may be eligible for NDIS funded Specialist Disability Accommodation (SDA).

Short-term and emergency accommodation can also be available to you if you

meet the criteria, as well as respite care if you or your carer need some time away from each other.

It is important to do your research to find the best accommodation option that

will allow you to fulfil your potential and participate within your community. If you need help finding accommodation to meet your needs and circumstances your Local Area Coordinator may be able to help.

On the following pages we explain different types of accommodation.

The Accommodation directory starting on page 124 lists providers that offer different types of accommodation in Queensland.

24-hour emergency accommodation

If you experience an emergency situation and are unable to stay in your current housing, 24-hour emergency accommodation services can help.

24-hour emergency accommodation can help in situations involving: ⃝ if you or another family member become ill or injured ⃝ an urgent situation that makes it difficult for your carer to fulfil his/her role. ⃝ natural disasters such as storm, fire, flood or earthquake ⃝ breakdown of critical equipment ⃝ domestic violence situation that puts you or a family member at risk

Looking for a new home and don’t know where to start? Endeavour Foundation is a registered NDIS provider, offering Supported Independent Living services in homes that are designed specifically to suit the needs of people with disability, 24 hours per day, 7 days per week. We operate a wide range of homes across Queensland suited to the needs and lifestyles of our residents, and more are being built!

Call us today on 1800 112 112 or visit endeavour.com.au/vacancies to learn more.

EF1160.DSG.0320

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⃝ homelessness with custody of children ⃝ sudden and temporary increase in your support needs This emergency support could include a substitute carer coming into your home

to look after you or a visit to a facility specifically designed to cater to your needs until your primary carer is fit to care for you or it is safe to return to your home.

You can find providers who offer 24-hour emergency accommodation in the directory starting on page 124.

Housing and public housing

It is important to live in a home that is safe, comfortable and accessible. With a growing trend towards built up, multi-storey housing, finding the right home for you can often prove difficult. If you are renting, having a landlord that is

Accommodation

understanding of your disability will make things easier if you need to request home modifications, repairs or improvements.

A good place to start when choosing your property is to think about whether a house, townhouse, apartment, studio or unit would suit your needs best.

Then, make a list of some of the features the property must have in order for

it to be ‘liveable’ for you. For example, wheelchair users may live in multi-level

apartments thanks to lobby lift access, but unable to live in a house or apartment with stairs.

There are three types of housing you may like to look for. 1. Accessible housing, designed for people who require step-free and barrierfree access and is able to accommodate wheelchair users.

2. Adaptable housing, designed to be easily adapted to meet the changing needs of its occupants.

3. Modified housing, has some modifications, such as an access ramp or bathroom alterations, already completed and available for use.

Your Local Area Coordinator can help you find suitable housing. Disability

housing search websites such as the Government run TheHousingHub.org.au or DisabilityHousing.com.au can be helpful in kickstarting your housing search. Turn to page 124 to find providers that can help with housing options.

Long-term accommodation

We all strive for ongoing housing security and living in long-term accommodation will provide peace of mind, which means you can focus on making the most of your life.

Long-term accommodation enables you to live as independently as you can, and

have access to support as needed. For example, if you have a mobility impairment

you may have someone come into your house to assist you with house cleaning or

personal care tasks like showering. Or you may need help with meal preparation or having your groceries delivered.

A number of disability service providers offer long-term accommodation to help people with disability enjoy being a part of the community. Often these types of accommodation are built and managed by providers who understand the accessibility requirements and different needs of each individual.

You can find providers who offer long-term accommodation in the directory starting on page 124.

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DPS Guide to Disability Support Queensland 2020

Respite

Taking a break from your carer is beneficial to both of you. Not only does it help to meet new people and experience new things. This is known as respite and it plays an important role in allowing carers to take some time-out from their caring role.

Respite options include centre-based day support, overnight or weekend

support, in home support, community-based respite, host family stays and emergency respite.

Your eligibility for respite care depends on the type of care you need and the

service provider. An assessment will determine your eligibility and what services will best suit you and your carer.

Find out more about respite services on CarerGateway.com.au or call 1800 422 737. It is also a good idea to speak to your Local Area Coordinator about your respite options, especially if you want to access it on a regular basis.

You can find providers who offer respite in the directory starting on page 124.

Shared living

If you would prefer to not live alone and instead enjoy the company and support of a roommate, shared living is a good option.

This involves people with similar needs living in a cluster of units together,

with access to support. Some people with disability live with friends or others

Accommodation

maintain positive family and carer relationships, but it also allows you the chance

with similar needs, sharing costs, helping each other with tasks and providing mutual support.

Group homes are where several unrelated people live in a home with support staff. This style of accommodation is for people who need 24-hour support, including help with meals, personal hygiene, appointments and social activities.

In a cluster housing setting there are a number of houses on one site with access to 24-hour support through an internal communication system.

A place to call home Are you looking to live independently within a supported environment? Momentum Collective can help find your perfect home in QLD and NSW. Letâ&#x20AC;&#x2122;s build a better future together!

Get in touch today! mymomentum.org.au | 1300 900 091 | info@mymomentum.org.au

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In this housing setting you live by yourself but have other people with disability living in nearby homes.

Shared living arrangements provide the opportunity for people with disability to meet new people, develop friendships with their roommates, enjoy a social life

and maximising their independence while also getting the support they need to fulfil their potential.

To find providers who can help you find the best shared living accommodation for you, turn to page 124 of the Accommodation directory.

Short-term accommodation

Finding the right accommodation setting to meet your needs can be

overwhelming, especially if you and your carer need to take a break or you are

Accommodation

being discharged from a stay in hospital and need to find accommodation that will ensure you are looked after for a short period of time.

Short-term accommodation helps you make new friends and meet new people, try new activities, step outside your comfort zone and achieve some independence. Types of short term accommodation include: ⃝ One-on-one short-term care where you are paired up with a support worker

for a period of time that suits your particular needs. This can be spent in your home or out in the community participating in local activities.

⃝ Group short-term options match your needs with other people who

may have similar needs and interests and enjoy participating in a group respite activity.

⃝ Facility-based is where your needs and interests align with shared short-term accommodation facilities.

Turn to page 124 to find providers who offer short term accommodation.

Specialist Disability Accommodation (SDA)

Specialist Disability Accommodation (SDA) is a type of accommodation especially for National Disability Insurance Scheme (NDIS) participants with very high support needs.

The SDA funding covers the cost of a person’s home so that they can live and

receive their day-to-day supports. Importantly, it allows people with disability to remain integrated into the community.

SDA gives people with disability a choice about their housing environment,

ensuring they receive the right support and housing design for them, including lighting, access spaces and amenities.

If you believe SDA may suit you or a loved one, speak to your Local Area Coordinator. You’ll find a list of providers offering SDA in the directory starting on page 124.

Supported independent living

You may enjoy living independently but also require some extra support to meet your daily needs. If so, supported independent living may suit you. This type of

accommodation may include living in a block of units alongside other people with disability and receiving support in your home.

These types of supports could include laundry, cleaning, meal preparation and personal care. In this situation, you are surrounded by people who know and understand your needs, as well as neighbours in similar situations.

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You may be eligible for NDIS funding for supported independent living if you live

in a private rental home, own your own home, live with others or live in Specialist Disability Accommodation.

Accommodation

There are three levels of supported accommodation, depending on your

needs and the number of people in the supported living setting, ranging from supporting lower needs to active support delivered 24/7 including overnight support.

Through supported independent living, you have access to trained staff to help

you engage in vocational, educational and recreational activities and increase your independence around your home through meal preparation, gardening and other domestic duties.

Turn to page 124 of the Accommodation directory to find providers who offer supported independent living in Queensland.

Tenancy

Finding the right rental property if you live with disability can be difficult. For

example, if you use a wheelchair you may need somewhere without stairs, with sliding doors and an accessible bathroom.

A home which suits your personal needs can be more expensive or further away

from amenities and transport. If you are struggling to afford an accessible home or rental property, there is financial support available.

If you meet the eligibility requirements you may be able to receive

Commonwealth Rental Assistance (CRA) through Centrelink which provides you with some financial assistance.

To help explore rental housing options that meet your needs in Queensland, contact the Queensland Government Department of Housing and Public Works on 137 468 or visit qld.gov.au/housing/public-community-housing/housing-service-centre to find a Housing Service Centre near you.

You can find a list of providers in the Accommodation directory starting on page 124.

OUR SERVICES Supported Independent Living Independent Life Skills Social & Community Participation Specialist Behaviour Support Health & Wellbeing Plan Management Support Coordination

Registered and Accredited NDIS Provider

Empowering individuals to achieve a balance of life skills that provide 'Purpose, Belonging and Security' in their lives S 01) S C S 0 01 (130 1300 7277

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How to Read see page 65 Area Map page 66

Provider Name Location Phone Providers servicing all of Queensland Able Australia Services - Queensland Jimboomba 1300 225 369 Blue Care Brisbane 1300 778 081 Cocoon NDIS Care Forest Lake 1800 262 666 Disability Housing Solutions Buddina 0414 535 202 Just Better Care Australia 1300 587 823 Lifestyle Solutions 1800 634 748 Mable 1300 736 573 Primary & Community Care Services Mermaid Beech 02 9477 8700 Southern Cross Support Services

Bundaberg 1300 727 701

UnitingCare Brisbane 1300 778 081 Providers servicing Brisbane Anniez Plaze Victoria Point 07 3820 7663 Aruma† 1300 538 746 Auscare Home & Community Care 1300 455 322 breakthru Vincent 1800 767 212 Carers Link 07 3901 1165 Challenge Community Services Ipswich 1800 679 129 Cultural Appropriate Care (C A Care) Browns Plains 07 3402 2358 Deaf Services Moorooka 07 3892 8500 Endeavour Foundation QLD

Cannon Hill 1800 112 112

Footprints in Brisbane Fortitude Valley 07 3252 3488 Mamre Association Newmarket 07 3622 1222 Momentum Collective Coolangatta 1300 900 091 Montrose Therapy & Respite Services Darra 1800 193 362 Multicap Eight Mile Plains 1300 135 886 Ozcare Gulliver 1800 692 273 Ozcare - Brisbane North Chermside 1800 692 273 Ozcare - Brisbane South & Logan Shaller Park 1800 692 273 Ozcare - Ipswich Booval 1800 692 273 Ozcare - North Lakes North Lakes 1800 692 273 Ozcare Day Respite Centre - Clontarf (St Catherine’s) Clontarf 1800 692 273 Rural Lifestyle Options Australia Beaudesert 1300 032 175 S.C.O.P.E Caboolture South 07 5428 0155 UnitingCare Beyond Borders Travel Brisbane 07 3867 2518 Volunteering Gold Coast Miami 07 5526 5288 Volunteering Gold Coast Transport Services Miami 07 5526 0688 Wellways Australia 1300 111 400 † (Formerly House with No Steps and The Tipping Foundation)

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Accommodation Queensland

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DPS Guide to Disability Support Queensland 2020

How to Read see page 65 Area Map page 66

Provider Name Location Phone Providers servicing Central Queensland Actscare Toowoomba 07 4638 1939 † Aruma 1300 538 746 Co-Ordinated Support Services Bundaberg 07 4152 7404 Deaf Services Moorooka 07 3892 8500 Endeavour Foundation QLD

Cannon Hill 1800 112 112

Gladstone Community Linking Agency Gladstone 07 4972 8855 LiveBetter Community Services 1800 580 580 Loving Arms Restoration Care Glenvale 0405 382 342 Momentum Collective Coolangatta 1300 900 091 Multicap Eight Mile Plains 1300 135 886 Ozcare Gulliver 1800 692 273 Ozcare - Bundaburg Bundaberg 1800 692 273 Ozcare - Emerald Emerald 1800 692 273 Ozcare - Gladstone Gladstone 1800 692 273 Ozcare - Hervey Bay Pialba 1800 692 273 Ozcare - Rockhampton Rockhampton 1800 692 273 Ozcare - Toowoomba Toowoomba 1800 692 273 SBcare Kingaroy 07 4162 7300 Southern Cross Support Services

Pialba 1300 727 701

STEPS Group Australia Caloundra 07 5458 3000 TAG 5 Mount Gravatt 07 3216 8903 Wellways Australia 1300 111 400 Providers servicing Gold Coast Ablecare Foundation Strathpine 1300 147 583 † Aruma 1300 538 746 Auscare Home & Community Care 1300 455 322 Bethany Care Varsity Lakes 07 5551 0276 Carers Link 07 3901 1165 Cultural Appropriate Care (C A Care) Browns Plains 07 3402 2358 Deaf Services Moorooka 07 3892 8500 Endeavour Foundation QLD

Cannon Hill 1800 112 112

Ideal Connections (DSP) Leichhardt 0400 283 744 KB Care Helensvale 0423 957 756 Momentum Collective Coolangatta 1300 900 091 Montrose Therapy & Respite Services Darra 1800 193 362 Multicap Eight Mile Plains 1300 135 886 Ozcare Gulliver 1800 692 273 Ozcare - Gold Coast Robina 1800 692 273 Ozcare Day Respite Centre - Burleigh Heads (St Louise de Marillac) Burleigh Heads 1800 692 273 Ozcare Day Respite Centre - Parkwood Gardens Labrador 1800 692 273 Ozcare Day Respite Centre Runaway Bay 1800 692 273 Rural Lifestyle Options Australia Beaudesert 1300 032 175 † (Formerly House with No Steps and The Tipping Foundation)

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Accommodation Queensland

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How to Read see page 65 Area Map page 66

Provider Name Location Phone Providers servicing Gold Coast (continued) TAG 5 Mount Gravatt 07 3216 8903 Volunteering Gold Coast Miami 07 5526 5288 Volunteering Gold Coast Transport Services Miami 07 5526 0688 Wellways Australia 1300 111 400 Providers servicing North Coast A1 Companion Care Aitkenvale 0409 890 432 Aruma† 1300 538 746 Community Connection Kirwan 07 4779 6500 Cootharinga Society of North Queensland Currajong 07 4759 2000 Deaf Services Moorooka 07 3892 8500 Endeavour Foundation QLD

Cannon Hill 1800 112 112

Multicap Eight Mile Plains 1300 135 886 Ozcare Gulliver 1800 692 273 Ozcare - Mackay Mackay 1800 692 273 Ozcare - Townsville Gulliver 1800 692 273 Ozcare Day Respite Centre - Townsville Gulliver 1800 692 273 STEPS Group Australia Caloundra 07 5458 3000 Townsville Independence Program for Active Community Living Aitkenvale 07 4725 1070 Wellways Australia 1300 111 400 Providers servicing Outback Cootharinga Society of North Queensland Currajong 07 4759 2000 LiveBetter Community Services 1800 580 580 North and West Remote Health Currajong 07 4781 9300 Providers servicing Sunshine Coast Aruma† 1300 538 746 Auscare Home & Community Care 1300 455 322 Deaf Services Moorooka 07 3892 8500 Endeavour Foundation QLD

Cannon Hill 1800 112 112

Momentum Collective Coolangatta 1300 900 091 Multicap Eight Mile Plains 1300 135 886 Ozcare Gulliver 1800 692 273 Ozcare - Sunshine Coast Currimundi 1800 692 273 STEPS Group Australia Caloundra 07 5458 3000 Wellways Australia 1300 111 400 Providers servicing Tropical North ARC Disability Services Manunda 07 4046 3600 Deaf Services Moorooka 07 3892 8500 Endeavour Foundation QLD

Cannon Hill 1800 112 112

Ozcare Gulliver 1800 692 273 Ozcare - Cairns Cairns 1800 692 273 STEPS Group Australia Caloundra 07 5458 3000 † (Formerly House with No Steps and The Tipping Foundation)

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DPS Guide to Disability Support Queensland 2020

Advisors

DisabilitySupportGuide.com.au

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128

About Advisors Advisors

Whether you’re trying to find a job, need financial advice or want to gain an understanding of the best supports available to you under the National Disability Insurance Scheme (NDIS), an advisor who specialises in a specific area will be able to help you make sense of it. There are employment advisors who can help you work through the opportunities available to you when you transition from school into the workforce, and financial services who can give advice on what effect your disability may have on your

income and financial situation. Or you may need help from a plan manager to

help you navigate the funding system to make sure you get the most out of NDIS supports services.

Advisors can help make your life easier and will work with you to ensure you get

the best outcomes for you. They can look at your personal circumstances and what you’re trying to achieve and give you advice on what steps need to be taken.

On the following pages we explain what different Advisors do and how they can help you. The Advisors directory starting on page 135 lists providers delivering services in Queensland.

Case study

“Never give up on your goals.” This is the advice Townsville man

David Verrall gives to anyone chasing a

dream that they thought was too hard

or unachievable.

Living with an intellectual disability, it

can take David a little longer to learn

new things. But recently, he earned his

Medium Rigid Truck Licence with the

support of Endeavour Foundation.

Shelley Gowley, Production Manager

for Endeavour Foundation Business

Solutions in Townsville, says the

team has helped David accrue

the many supervised practice

hours needed to pass the test by

ensuring he was behind the wheel at

every opportunity.

“David has been learning to drive

the truck onsite for more than seven

months and throughout this time he

has been a very safe and responsible

driver,” Shelley says.

A registered NDIS provider, Endeavour

Foundation offers supported

employment opportunities to

people with intellectual disability

throughout Queensland,

New South Wales and Victoria

as part of the Commonwealth

Government’s Australian

Disability Enterprise program. Employees earn an income while

they learn new skills in a supportive

and social environment that

understands their specific needs. Shelley continues “I have loved that

David has always been persistent in

getting behind the wheel and wanting

to get lots of experience to help with

his confidence and his driving test.

“We are so proud of him – he’s truly an

inspiration.”

To David, the licence is more than

a piece of paper, it represents the

completion of a life-goal and means

he can work more independently.

“It is the best feeling to achieve my

truck licence,” David says. “I want to

thank my manager, Shelley, and the

other staff at Endeavour Foundation

in Townsville for believing in me and

giving me encouragement, support

and guidance.”

Case study provided by Endeavour Foundation

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129

Assessments

Before you can start any type of therapy or support it is common to have an

assessment first. The purpose of assessments is to get to know you, understand

how your disability affects your daily life and what support you need to help make your life easier.

You’ll meet the therapist that will support you through the sessions or a clinical

director and they will also discuss with you what you would like to achieve through

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the therapy sessions and what the therapy will involve.

An assessment will identify what your needs are to make sure you receive the appropriate support. In some cases the professional can refer you to other specialists for additional support.

Before you start using special equipment such as a wheelchair, hearing aids or

home modification equipment such as grab rails or ramps, it is best to have an

assessment to make sure that the equipment you’ll be using is right for you and your circumstances.

To find providers that offer assessments near you, turn to the Advisors directory starting on page 135.

Case coordinators

Case coordinators are highly qualified workers who can meet with you to

discuss your needs. They act as overarching case managers, assigning support coordinators to coordinate the supports required in your NDIS plan.

These important coordinators talk to providers about the supports you need and take case notes to support insurance or legal claims.

Case coordinators will identify what supports you may need and keep well-

documented information about you and what you require. They will then hand the plan of action over to a support coordinator to implement your supports.

To find case coordinators in your area, turn to the Advisors directory starting on page 135.

OUR SERVICES Supported Independent Living Independent Life Skills Social & Community Participation Specialist Behaviour Support Health & Wellbeing Plan Management Support Coordination

130

Registered and Accredited NDIS Provider

Empowering individuals to achieve a balance of life skills that provide 'Purpose, Belonging and Security' in their lives S 01) S C S 0 01 (130 1300 7277

DPS Guide to Disability Support Queensland 2020

•

ustralia Servicing A

Education support By law every child is entitled to the same education opportunities. For students

with disability, schools must make â&#x20AC;&#x2DC;reasonable adjustmentsâ&#x20AC;&#x2122; to student learning

programs and the school environment. To ensure a safe and inclusive environment for students with disability adjustments can be made to the way the classroom is set up, the approach to teaching and learning, ways students are assessed

for progress, as well as planning to meet individual needs and ongoing training for staff.

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The Department of Education and Training is responsible for day-to-day

supervision of students, employing appropriately trained staff, providing learning

aids, organising transport for school activities, adjusting the school curriculum and ensuring the school buildings are easily accessible. However, some supports may be covered through the NDIS.

You may receive education supports through your NDIS plan if you need assistance with self-care at school, specialist transport, portable equipment or specialised, intensive support when transitioning between schools.

Students with disability can access additional support at primary and high school through both internal and external services.

This can include special programs within the school, specialised schools,

counselling, tutoring, as well as teaching aids and allied health supports. Support is also available at most preschools, kindergartens and early learning centres. Specialist advisors can give you further information and guide you if you are

interested in continuing in higher education or vocational education and training. You can find more information about educational support on the Department of Education and Training website education.gov.au.

Read more about education support programs for students with disability on page 54.

To find providers that offer education support in the Advisors directory go to page 135.

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131

Employment support As well as increasing your independence and participating in your community,

finding employment will help you develop new skills. An employment support

advisor can offer career advice and help you plan an employment pathway, so you can work towards your employment goals.

To help with some basics, employment services may assist with writing your

resumĂŠ or finding other professional development opportunities. They may also

support you by finding on-the-job training or support your employer to assist you in your work.

Service providers can also help support you in your employment by providing

the opportunity for you to work within a service provider owned business. This is known as â&#x20AC;&#x2DC;supported employmentâ&#x20AC;&#x2122;.

Once you have found a job, you can receive one-on-one support to help you maintain your employment and smooth out any difficulties you may face.

There are a number of Government programs which aim to support people with

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disability in finding and keeping employment.

Read more about employment and volunteering options on page 55 and turn to page 135 to find employment support options near you.

Financial services Living with or looking after someone with a disability can impact your life

financially. Financial services such as financial advisors can assist in budgeting, organising finances and planning for the future.

If your disability means you are unable to work you may be eligible for a regular payment from the Government. Financial advisors can offer advice on how to manage your income and any financial assistance you receive. They can also

help in planning for the future, especially if you are under the care of a family

member. Financial services can also be appointed to make financial decisions on your behalf.

The Financial Planning Association of Australia can help you find an accredited planner in your local area, however, it is always a good idea to ask financial

planning companies if they have previous experience in handling the monetary matters of people with disabilities. Some financial planning companies even specialise in this.

To find financial services turn to page 135 of the Advisors directory.

Intervention support Intervention support is an umbrella term for all the different supports available to

help you gain or regain your independence and increase your participation within your community.

These supports could include strategies to prepare you for employment, such

as assistance in looking for a job, training and skill building or support in finding community activities that interest you.

Intervention support plays an important role in helping you live a fulfilling life and achieve your goals.

Turn to page 135 to find providers in the Advisors directory section offering intervention support. 132

DPS Guide to Disability Support Queensland 2020

Plan managers

Implementing your National Disability Insurance Scheme (NDIS) plan and finding providers that are right for you, can be really stressful to do by yourself. If you

your NDIS funds, a plan manager can help. Having a plan manager can make the implementation and navigation of your plan easier.

Plan managers can help you make the most of your funding while being able to use both registered and non-NDIS registered providers for your supports. They

give you the freedom of choice and control without all the responsibility of selfmanaging your NDIS plan.

Instead of contacting the NDIS to access your funding or talking to providers

directly about payment, a plan manager is your financial third party who handles all monetary agreements on your behalf.

Advisors

don’t want to self-manage your plan or have the Government agency manage

They receive invoices from your providers, pay invoices, claim funds from the NDIS

portal and provide you with a monthly statement showing your funding spending. Depending on who you choose as a plan manager, they may provide other

accompanying services or ‘skill building’ options, including the set up of service

agreements with providers, provide perspective on budgeting options, build your financial literacy around the NDIS, and potentially help develop your own skills at managing your NDIS fund.

Have you been thinking about work? Endeavour Foundation is an Australian Disability Enterprise and a registered NDIS service provider, offering supported employment to over 2,000 people with intellectual disability across Queensland, Victoria and New South Wales. Supported employment gives you the opportunity to earn an income, have fun with friends and experience new activities, all in a safe and supported environment.

Call us today on 1800 112 112 or visit endeavour.com.au/work to learn more. EF1161.DSG.0320

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At your NDIS planning, meeting you can discuss how you want your funds

managed and you can choose a plan management provider. Your support coordinator can help you select the best plan manager for you.

When selecting a plan manager, look at reviews of their business and try to meet them face to face or arrange a video call to gauge whether they are the right fit for you.

A good plan manager is impartial and always keeps your needs as a priority when providing their expertise.

To find a plan manager near you turn to the directory tables starting on

Advisors

page 135.

Support coordinators Support coordinators will help you achieve the outcomes you want from your NDIS plan and support services. Their overall aim is to build your ability to have choice and control over your services.

To do this they will help you understand what is included in your plan and help

develop your skills so eventually you will be able to implement and manage your own supports and live your best life. They can also connect you to community, mainstream and other government services.

To meet your individual needs and help you reach your goals, there is no ‘one-sizefits-all’ approach and support coordinators will support each person differently.

Support coordination can be broken up into three levels and which one applies to you will depend on your individual circumstances, goals and aspirations:

⃝ Support connection – helps develop your ability to take control of your NDIS plan and supports by maintaining relationships with your service providers, resolving any issues and connecting to support services.

⃝ Support coordination – helps you navigate the service delivery environment by developing your skills in connecting with, coordinating and managing

your support services. It also helps build your confidence in reaching out to service providers that will help you meet your individual goals.

⃝ Specialist support coordination – is suited for people in high-risk situations and with very specific needs due to challenges with health, education, or justice services. It will help you address and work through these complex barriers and assists you in connecting to appropriate support services.

Specialist support coordination is a high intensity support and is only appropriate under exceptional circumstances. The main difference between ‘normal’ support

coordination and specialist support coordination is that

Wills & Trusts Estate litigation Guardianship & Administration Discrimination & Human Rights QCAT applications NDIS SDA

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DPS Guide to Disability Support Queensland 2020

the specialist support coordinator is a qualified and

experienced practitioner such as an occupational therapist or a social worker.

Turn to page 135 to find providers in your area that offer support coordination services.

How to Read see page 65 Area Map page 66

Provider Name Location Phone Providers servicing all of Queensland Geebung 1800 818 338 ADA Australia Virginia 07 3865 2911 Asperger Services Australia Atticus Accounting & Disability Support Mermaid Beach 0418 198 132 Southport 0416 218 884 Brith’s Little Swimmers Brisbane 0411 538 319 Care 4 U 1300 177 577 Care Support Network Centre for Positive Behaviour Support Coolangatta 0427 295 558 Kenmore 0431 986 709 Connected Children Wynnum 0415 316 239 CoordiKids Buddina 0414 535 202 Disability Housing Solutions Newmarket 07 3622 1250 Disability Law Queensland Eyes and Independence Burpengary East 0409 977 808 Springwood 07 3180 4272 Flite Bald Hills 07 3500 9060 Guide Dogs for the Blind Samford 07 3289 1271 Gwen Liddle Marcoola 0438 636 041 Health & Community Solutions Independent Support Management Bundaberg 1800 954 559 1300 587 823 Just Better Care Australia KWSM Group Bridgeman Downs 0407 967 117 Woolloongabba 07 3217 3011 L’arche Brisbane Murarrie 07 3890 7788 Leading Edge Prosthetics Brisbane 1300 057 878 Leap in! Plan Management 1800 634 748 Lifestyle Solutions Newmarket 1300 543 383 LifeTec Australia 1300 736 573 Mable Rocklea 07 3892 2227 Mac & PC Doctors National Disability Support Partners (NDSP) 1800 636 377 Mackay 0439 764 377 Optimal Therapy Services Woombye 1800 777 723 Parent to Parent Association QLD Coolangatta 0406 471 742 Reconnact Rothwell 07 3204 2193 Rothwell Physiotherapy Southern Cross Support Services

Bundaberg 1300 727 701

Moorooka Spinal Home Help - Moorooka Support Care Management Services Warner Camira The Bipolar Coach West Burleigh Therapy Matters Tools 4 Life Occupational Therapy Upper Mount Gravatt UnitingCare VOK Holistic Care Work Connection Limited Your Plan Manager

07 3189 3414 0412 655 909 0423 737 018 07 5520 7860 0429 165 488

Brisbane 1300 778 081 Collingwood Park 07 3288 4307 Cannonvale 07 4946 7630 1800 968 775

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How to Read see page 65 Area Map page 66

Provider Name Location Providers servicing Brisbane Able Australia Services - Queensland Southport Strathpine Ablecare Foundation ActivOT Helen Whait Bulimba AdaptAbility Therapy Services Advanced Personal Care Eight Mile Plains Maroochydore Applied Psychology Highfields Arefen (Anne’s Angels) ARMIA (Active Refugee and Migrant Integration in Australia) Sunnybank Aruma† Brisbane Attune Hearing Auscare Home & Community Care Australian Refugee and Migrant Care Services Limited Arana Hills Sunnybank Hills Autism Matters QLD Ipswich Behaviour Support and Training Bloom Lifespan Therapy Services Upper Mount Gravatt Blue Care Live Well Centre

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Phone

07 3252 7114 07 3624 2121 07 3901 1165 0403 470 949 1800 679 129 07 3189 7234 07 3402 2358 07 3720 2331 0407 671 621 0412 346 533

Cannon Hill 1800 112 112

Ipswich 1300 323 210 Exact Physiology Fitness Enhancement Personal Training Mount Ommaney Springfield 0431 166 494 Wynnum West 0402 424 642 Flourish Occupational Therapy Clayfield 07 3256 0455 Footpoint Podiatry Zillmere 07 3161 7567 Friendly Feet Podiatry Full Life OT Wellington Point 0439 344 050 Greg Jones & Associates Psychologists Gatton 07 5462 2360 Hear and Say Centre for Deaf Children Ashgrove 07 3850 2111 Eagle Farm 1800 877 545 Help Enterprises Ipswich 07 3812 1204 Ipswich Therapy Centre Kids Play Occupational Therapy Holland Park West 07 3349 9234 Bongaree 0400 415 890 Live Well Rehab Coorpooroo 1300 994 854 LTTS 07 3622 1222 Newmarket Mamre Association Melinda Weaver - Exercise Physiologist Samford 0419 160 520 Stafford 07 3856 5428 Mobile Rehab Coolangatta 1300 900 091 Momentum Collective † (Formerly House with No Steps and The Tipping Foundation)

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Advisors Queensland

Age Groups

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DPS Guide to Disability Support Queensland 2020

How to Read see page 65 Area Map page 66

Age Groups

Advisors Queensland

Services

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Provider Name Location Phone Providers (continued)(continued) Providers servicing servicing Brisbane all of Queensland Montrose Therapy & Respite Services Darra 1800 193 362 • • • • Ebbw Vale 0476 077 717 • • Mpower You • Multicap Eight Mile Plains 1300 135 886 • • • • New Life Perspectives Consultancy Service Morayfield 0430 127 618 • • • • Orthotic & Prosthetic Solutions QLD Chermside 1300 423 338 • • • • Gulliver 1800 692 273 • • • • Ozcare Ozpol Community Care Association Brisbane 07 3211 3833 • • • • Pam Borgeaud Occupational Therapist • Mount Ommaney 0401 170 042 • Play Learn Bloom Developmental Therapies • Wynnum West 0402 222 389 • Emerald 07 4831 4610 • Promote Occupational Therapy • • Belmont 07 3890 7033 • Psychological Solutions QLD • • Beaudesert 1300 032 175 • • • • Rural Lifestyle Options Australia S.C.O.P.E Caboolture South 07 5428 0155 • • • • Wilston 0437 280 359 • Sensory Modulation Brisbane • Moorooka 07 3189 3414 • • Spinal Home Help • Cleveland 07 3821 6699 • • • • STAR Community Services Synapse - Australia’s Brain Injury Organisation West End 07 3137 7400 • • • • Mount Gravatt 07 3216 8903 • • • • TAG 5 Capalaba 0409 896 311 • • • • Tea-Cup Cottage Tradern Australia Care and Training Brisbane 07 3181 5655 • • • • Ubuntu Health Solutions Robina Town Centre 0487 000 260 • •

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UnitingCare Employment Service Toowoomba 07 4688 3900 Moorooka 07 3108 3007 • Voices and Minds Miami 07 5526 5288 • Volunteering Gold Coast Volunteering Gold Coast Transport Services Miami 07 5526 0688 • Toowoomba 07 4638 0399 • Warrina Services 1300 111 400 • Wellways Australia Ipswich 0426 972 068 • WhisperingPines Consultancy Maudsland 07 5514 6500 • Xtremecare Australia Youthrive Integrated Therapy Services Robina 07 5575 7122 • Providers servicing Central Queensland A’bell Planning and Support Services Bundaberg 07 4153 1536 • Toowoomba 07 4638 1939 • Actscare Highfields 0448 377 117 • Arefen (Anne’s Angels) † 1300 538 746 • Aruma Brisbane 07 3837 0400 • Attune Hearing Urraween 07 4124 2621 • B Mee Movement With a Purpose Wondunna 0417 220 211 • Beyond the Spectrum Bundaberg 07 4151 1222 • Bundaberg Occupational Therapy Buddina 07 5478 3719 • Coastal Rehab Chinchilla 0427 974 761 • Creative Holistic Services Dianne McDowell North Rockhampton 0412 315 691 • Dr Sandra Henderson & Associates Toowoomba 07 4635 3534 • Ipswich 0412 346 533 • Embrace Therapy and Training † (Formerly House with No Steps and The Tipping Foundation)

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Advisors Queensland

Age Groups

How to Read see page 65 Area Map page 66

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Provider Name Location Phone Providers servicing Central Queensland (continued) Endeavour Foundation QLD

Cannon Hill 1800 112 112

Hervey Bay Enhanced Psychology Bracken Ridge Focused Health Care Stanthorpe Granite Belt Support Services Happy Days Ahead Svensson Heights Hear and Say Centre for Deaf Children Ashgrove Eagle Farm Help Enterprises Hodgson Vale Hodgson Vale Speech Pathology Integrated Disability Support Services Bundaberg Toowoomba Jakins Accounting Katt McDonald OT and DriverRehab Kerri Marshall East Toowoomba Maryborough Life Choice Wide Bay Burnett LiveBetter Community Services Glenvale Loving Arms Restoration Care Roma Matthew Edwards Podiatry Stafford Mobile Rehab Coolangatta Momentum Collective Montrose Therapy & Respite Services Darra Multicap Eight Mile Plains Nanango Nadine Hinchliff Therapy Services Top Camp On James’ Desk Gulliver Ozcare Boyne Island Physioshop Positive Steps Mentoring, Autism Programs Gin Gin Prue Watson Occupational Therapist Frenchville Ritco Physiotherapy & Allied Health Teneriffe Maroochydore Smart Solutions Rehab Group Southern Cross Support Services Spinal Home Help STEPS Group Australia TAG 5 Tea-Cup Cottage Therapy Alliance Group Therapy Works CQ

07 4124 3979 0499 487 728 07 4681 3020 0421 660 449 07 3850 2111 1800 877 545 07 4630 9459 07 4303 7969 07 4637 2349 0417 913 354 07 4639 3367 07 4123 6288 1800 580 580 0405 382 342 07 4622 8075 07 3856 5428 1300 900 091 1800 193 362 1300 135 886 0408 369 103 0414 696 455 1800 692 273 07 4973 8883 0439 946 301 0404 461 739 1800 474 826 1300 729 190

Pialba 1300 727 701 Moorooka Caloundra Mount Gravatt Capalaba Toowoomba Rockhampton

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UnitingCare Employment Service

Toowoomba 07 4688 3900

Value Wellness Warrina Services Wellways Australia Yumba Bimbi Support Services

Smithfield 0466 663 637 Toowoomba 07 4638 0399 1300 111 400 Emerald 07 4987 7933

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DPS Guide to Disability Support Queensland 2020

How to Read see page 65 Area Map page 66

Provider Name Location Phone Providers servicing Gold Coast Able Australia Services - Queensland Southport 1300 225 369 Strathpine 1300 147 583 Ablecare Foundation 0404 497 965 ActivOT Helen Whait Bulimba 0421 853 629 AdaptAbility Therapy Services Advanced Personal Care Eight Mile Plains 0466 181 483 ARMIA (Active Refugee and Migrant Integration in Australia) Sunnybank 07 3344 1149 1300 538 746 Aruma† Brisbane 07 3837 0400 Attune Hearing Auscare Home & Community Care 1300 455 322 Sunnybank Hills 07 5641 1468 Autism Matters QLD Ipswich 0416 292 171 Behaviour Support and Training Bela Menso Brain and Behaviour Centre Mudgeeraba 07 5601 0104 Bloom Lifespan Therapy Services Upper Mount Gravatt 07 3343 2141 Vincent 1800 767 212 breakthru Logan City 07 3807 0951 Canefields Clubhouse Beenleigh 07 3901 1165 Carers Link Woodridge 0403 470 949 Caring Hands Home Care Communicate: Speech Pathology Gold Coast Burleigh Waters 0431 558 393 Cultural Appropriate Care (C A Care) Browns Plains 07 3402 2358 Driving Well Occupational Therapy Runcorn 0407 671 621 Ipswich 0412 346 533 Embrace Therapy and Training Endeavour Foundation QLD

Cannon Hill 1800 112 112

North Ipswich 07 3812 2014 Focal Community Living Acacia Ridge 0402 432 567 Footsteps Therapy Murarrie 07 3398 9367 Gateway Therapies Gold Coast Disability and Youth Coomera 0420 948 594 Grosskopf Consulting Springfield Central 0431 919 708 Hear and Say Centre for Deaf Children Ashgrove 07 3850 2111 Heart Talk Counselling & Coaching Mudgeeraba 0411 213 759 Ipswich 07 3202 4544 Ipswich Foot and Ankle Clinic Robina 0414 433 576 Karin Adams Birkdale 07 3207 2127 Look Who’s Talking Palm Beach 0401 519 373 Louise Andrews Burleigh Heads 07 5520 0036 Making Strides Stafford 07 3856 5428 Mobile Rehab Coolangatta 1300 900 091 Momentum Collective Montrose Therapy & Respite Services Darra 1800 193 362 Ebbw Vale 0476 077 717 Mpower You Multicap Eight Mile Plains 1300 135 886 MyLink Social Work Services & Counselling Nerang 0411 633 499 Robina 07 5593 3262 Newlife Care Wynnum West 0432 255 453 One Step Two Step Gulliver 1800 692 273 Ozcare Ozpol Community Care Association Brisbane 07 3211 3833 Grange 07 3162 3741 Progressive Steps Intervention † (Formerly House with No Steps and The Tipping Foundation)

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Advisors Queensland

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DSG Web ID 47948 44146 45154 56933 53513 44198

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Advisors Queensland

How to Read see page 65 Area Map page 66

Age Groups

Services

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Provider Name Location Phone Providers servicing Gold Coast (continued) Ritco Physiotherapy & Allied Health Teneriffe 1800 474 826 • Beaudesert 1300 032 175 • Rural Lifestyle Options Australia Jimboomba 0432 654 026 • Scenic Rim Psychology 1800 317 468 • Shaping Outcomes Birkdale 07 3207 2127 • Skill Set Occupational Therapy Moorooka 07 3189 3414 • Spinal Home Help Cleveland 07 3821 6699 • STAR Community Services Tableland Community Link Association Atherton 07 4091 7066 • Tradern Australia Care and Training Brisbane 07 3181 5655 • Ubuntu Health Solutions Robina Town Centre 0487 000 260 • Palm Beach 0432 314 413 • Uniquely Abled Miami 07 5526 5288 • Volunteering Gold Coast Volunteering Gold Coast Transport Services Miami 07 5526 0688 • 1300 111 400 • Wellways Australia Maudsland 07 5514 6500 • Xtremecare Australia Youthrive Integrated Therapy Services Robina 07 5575 7122 • Providers servicing North Coast Mundingburra 07 4779 1886 • Access Therapy Services Deeragun 0400 905 074 • Achieving Change Alliance Rehabilitation Railway Estate 07 4772 1219 • Kirwan 0439 908 494 • APR Disability Services 1300 538 746 • Aruma† Bela Menso Brain and Behaviour Centre Mudgeeraba 07 5601 0104 • Vincent 1800 767 212 • breakthru Rural View 0438 185 472 • Cathy Jeffries Speech Pathologist Kirwan 07 4779 6500 • Community Connection Gulliver 0403 980 502 Confident Communication NQ Cootharinga Society of North Queensland Currajong 07 4759 2000 • Endeavour Foundation QLD

Cannon Hill 1800 112 112

Enhanced Health Therapy Services Hyde Park 07 4724 0953 Bracken Ridge 0499 487 728 Focused Health Care Eagle Farm 1800 877 545 Help Enterprises Dysart 07 4958 2116 Hinterland Community Care Mackay 07 4957 8177 Ideal Placements Kewarra Beach 0457 248 889 Inspire Early Intervention Mackay 0437 158 683 Julie Saunders Kith and Kin Association Townsville Townsville 07 4722 0101 LiveBetter Community Services 1800 580 580 Coorpooroo 1300 994 854 LTTS Slade Point 0413 811 324 Mackay Lifestyle Choices Kirwan 07 4723 8221 Minding Family Townsville North Mackay 07 4942 9343 Move and Play Paediatric Therapy Multicap Eight Mile Plains 1300 135 886 Railway Estate 0422 619 632 Multicare Services Townsville Currajong 07 4781 9300 North and West Remote Health Townsville 0488 778 042 NQ Enable † (Formerly House with No Steps and The Tipping Foundation)

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DPS Guide to Disability Support Queensland 2020

Advisors Queensland

How to Read see page 65 Area Map page 66

Age Groups

Services

R eg

Provider Name Location Phone Providers servicing North Coast (continued) Ingham 07 4423 7662 • • Optimise Health and Wellness Gulliver 1800 692 273 • • Ozcare Cannonvale 07 4946 4922 • • Physio Plus Whitsunday Ayr 1800 734 466 • RAR Therapy Say It Your Way Speech Pathology Townsville 0409 592 976 • Moorooka 07 3189 3414 • • Spinal Home Help Aitkenvale 07 4775 1323 • • SSS Prosthetics & Orthotics Caloundra 07 5458 3000 • • STEPS Group Australia Hermit Park 07 4755 0225 • • TalkHQ Speech Pathology Kirwan 0414 064 479 • • TFM Townsville Fitness Massage Townsville Independence Program for Active Community Living Aitkenvale 07 4725 1070 • • Bohle Plains 0431 119 553 • Uplift Mobile Physiotherapy Smithfield 0466 663 637 • • Value Wellness 1300 111 400 • • Wellways Australia Aitkenvale 0408 166 506 • • Young Allied Health Providers servicing Outback Mundingburra 07 4779 1886 • Access Therapy Services Alliance Rehabilitation Railway Estate 07 4772 1219 • • Cootharinga Society of North Queensland Currajong 07 4759 2000 • • LiveBetter Community Services 1800 580 580 • • Currajong 07 4781 9300 • • North and West Remote Health Aitkenvale 07 4775 1323 • • SSS Prosthetics & Orthotics Mount Isa 07 4749 0677 • Total Physio Isa Smithfield 0466 663 637 • • Value Wellness Providers servicing Sunshine Coast Strathpine 1300 147 583 Ablecare Foundation Above And Beyond Disability Solutions Coolum Beach 07 5351 1664 Absolute Potential Health & Performance Mons 0422 353 780 0404 497 965 ActivOT Helen Whait Mango Hill 0402 619 724 Advance support services Advanced Personal Care Eight Mile Plains 0466 181 483 ARMIA (Active Refugee and Migrant Integration in Australia) Sunnybank 07 3344 1149 1300 538 746 Aruma† Brisbane 07 3837 0400 Attune Hearing Auscare Home & Community Care 1300 455 322 Blue Care Live Well Centre

Morayfield 07 5432 6900

Coastal Rehab Embrace Therapy and Training

Buddina 07 5478 3719 Ipswich 0412 346 533

Endeavour Foundation QLD

Cannon Hill 1800 112 112

Bracken Ridge 0499 487 728 Focused Health Care Eagle Farm 1800 877 545 Help Enterprises Marcus Beach 0405 348 882 Horizons OT Golden Beach 0409 879 669 Lavender House Respite Care Stafford 07 3856 5428 Mobile Rehab Coolangatta 1300 900 091 Momentum Collective † (Formerly House with No Steps and The Tipping Foundation)

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Advisors Queensland

How to Read see page 65 Area Map page 66

Age Groups

Services

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Provider Name Location Phone Providers servicing Sunshine Coast (continued) Montrose Therapy & Respite Services Darra 1800 193 362 • • • Multicap Eight Mile Plains 1300 135 886 • • • Noosa Heads 0408 755 419 • Noosa Psychology Clinic Gulliver 1800 692 273 • • • Ozcare Ozpol Community Care Association Brisbane 07 3211 3833 • • • Wurtulla 07 5493 3429 • Paediatric Physiotherapy • Ritco Physiotherapy & Allied Health Teneriffe 1800 474 826 • S.C.O.P.E Caboolture South 07 5428 0155 • • • Caboolture 0423 789 799 • Speech Therapy Centre Moorooka 07 3189 3414 • • Spinal Home Help Caloundra 07 5458 3000 • • • STEPS Group Australia Cooroibah 07 5470 2830 • • • Sunshine Butterflies Mount Gravatt 07 3216 8903 • • • TAG 5 Gympie 07 5482 2451 • • • Weeroona Association 1300 111 400 • • • Wellways Australia

Providers servicing Tropical North Manunda 07 4046 3600 ARC Disability Services Woree 07 4042 6333 Cairns Occupational Therapy Cairns Speech Pathology Clinic Bayview Heights 07 4033 1230 Cape Counselling & Wellbeing Centre Weipa 0429 062 449 Endeavour Foundation QLD

Cannon Hill 1800 112 112

Enhanced Health Therapy Services Hyde Park 07 4724 0953 Cairns 07 4031 2177 Envizion Group Gordonvale 0428 404 406 Foundations Therapy Services Kewarra Beach 0457 248 889 Inspire Early Intervention Bungalow 07 4035 6771 Lifestyle Connections Association Westcourt 0400 217 577 Little Sparrows Speech Therapy Currajong 07 4781 9300 North and West Remote Health Gulliver 1800 692 273 Ozcare Railway Estate 0418 437 274 Paediatricks Moorooka 07 3189 3414 Spinal Home Help Caloundra 07 5458 3000 STEPS Group Australia Tableland Community Link Association Atherton 07 4091 7066 Maudsland 07 5514 6500 Xtremecare Australia

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Equipment & Technology

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Equipment & Technology

About Equipment & Technology You can use the wide range of equipment and technology that is available to help you with tasks you wouldn’t normally be able to do, or to make them easier and safer for you to do them.

These devices or systems can give you confidence with everyday living by assisting with mobility, communication and personal care. They may also reduce the need for assistance from another person and in some cases, may prevent or slow the development of further impairment.

Common equipment such as handrails or bathroom chairs can be purchased

‘of the shelf’ while others, such as a prosthesis, can be tailored specifically for your needs. Technology can also be used to make life easier by modifying devices and appliances, such as vehicles and beds to make them easier to access or operate. On the following pages we explain what different Equipment & Technology

options there are and how they can help you. You’ll find a list of providers servicing Queensland in the Equipment & Technology directory starting on page 149.

Case Study

After noticing changes in her body and speech clarity, Townsville local Natasha was in her 20’s when she was diagnosed with an extremely rare and progressive condition that affects the brain, spinal cord and nervous system, known as Leukodystrophy. Not about to let her condition impact her independence, Natasha sought the professional help of a speech pathologist and was consequently referred to LifeTec to participate in their Imagine Seek Choose Live pathway to determine the best solutions for her specific needs. LifeTec Services Manager, Helen BatesWilson says the local LifeTec team has been with Natasha every step of the way on her journey to finding the right assistive technology (AT) to give her the level of independence she desires.

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“Natasha worked with our speech pathologist Jessica to learn more about communication technology options, as well as helping her to seek NDIS funding for the equipment she needed,” Helen explains. “Our occupational therapist Katie has also worked closely with Natasha, her family, and a building consultant to find bathroom modification solutions to allow her to maintain safety and independence in her own home. Once the home modifications are completed, we’ll review the new setup to make sure it’s working effectively for Natasha’s needs now and well into the future.” As a social enterprise, LifeTec’s purpose is to connect people and communities through assistive technology to enable their aspirations. “We form a partnership with consumers and co-design solutions to give them complete control and autonomy,” Helen says.

DPS Guide to Disability Support Queensland 2020

“We believe everyone has the right to live a meaningful active and independent life with respect and dignity.” Connecting people to the lives they want to lead; that’s what the LifeTec team do best. Contact LifeTec today to discuss your options. Call 1300 543 383, visit lifetec.org.au or connect on facebook.com/LifeTecAustralia Case study provided by LifeTec

Equipment & Technology

Assistive technology

Assistive technology is any device, system or design used to help you perform functions that you find difficult.

If you have a physical or intellectual disability, assistive technologies can be

critical in allowing you to communicate, participate in everyday tasks and achieve

independence. These technologies can also benefit your support network such as

your family members, carers, teachers, employers and members of the community. Assistive technologies can also be referred to as inclusive or adaptive technologies and range from manual and electronic devices.

These devices and products do not have to be costly or high-tech. Some examples of assistive technologies include automatic door openers, touch screens, adaptive video game controllers, ramps and vehicle modifications. For example, assistive technology can help someone who is vision impaired read through the use of

audio devices or adaptive utensils may allow someone with limited motor skills to eat independently.

To ensure you are getting the right assistive technology for you, the environment

you live in and meeting your goals and abilities, it is important to seek advice from a health professional or assistive technology specialist.

They can also assist with set-up, show you how to use the technology, answer any questions you have and provide ongoing support.

Providers that offer assistive technology in your area are listed in the directory tables starting on page 149.

1300 133 120 www.aidacare.com.au

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Equipment & Technology

Communication equipment If you have difficulties communicating, there are different types of equipment

that can help. Augmentative and Alternative Communication (AAC) can be used to support or replace speech. These methods can be unaided, non-electronic or electronic.

Unaided communication includes the use of hand signals and gestures, body sign and touch cues.

Non-electronic communication is the use of written words, symbols, spelling and pictures to communicate, such as , such as a communication board or book. A

communication board is a grid with two or more symbols that allows others to

interpret what you are trying to communicate through pointing. These symbols

can include pictorial objects, photographs, drawings, alphabet symbols or words. Similarly, a communication book also works on ‘pointing’ in order to convey

a message. The books can have a range of categories inside which help with expression, such as people, emotions and food.

Electronic equipment is another great way to assist with communication.

Recorded speech devices work off recorded messages, which you select with a

switch or button. Speech Generating Devices (SGDs) are used to create messages to be spoken out loud.

Specialised keyboards allow you to type a message containing letter, word or

picture symbols. Voice amplifiers use a microphone near the person’s mouth or voice box.

It is important to consider your individual needs, cost, ease of use and options

when deciding on the communication equipment that is best suited to you. Ask a communication specialist for personalised advice before making any decisions. If you need communication equipment, turn to page 149 to find providers near you.

Educational toys For a child with disability, special needs toys can help with skill building and

learning. These educational products can help manage fidgeting, develop fine or

gross motor skills, handwriting and reading, hand function and interpersonal play. Sensory toys are particularly helpful for children with autism spectrum disorder or other sensory difficulties as they help children remain calm and focus their

attention. Some sensory toy examples include water or sand tables, finger paint and light up toys.

Cause and effect toys help your child develop visual motor and grasping skills by allowing them to ‘cause’ a reaction. These types of toys develop hand-eye coordination, repetitive actions and sensory exploration which is helpful for

children with autism. Some common cause and effect toys include water squirters and pop up or light up toys.

Puzzles provide many developmental benefits including improved cognitive function, strategy and decision making. Fidget toys can help children with

attention deficit disorder (ADD) or attention deficit hyperactivity disorder (ADHD). These toys promote concentration and self regulation while decreasing stress. Some examples include play dough, sensory cushions or stress balls.

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DPS Guide to Disability Support Queensland 2020

bubbles, chewable jewellery and chewy tubes. Educational picture books also help children with disability understand common societal concepts and acceptable ways to behave.

Turn to page 149 to discover where you can find educational toys for your child.

Healthcare products

You may find that you need some help with personal care tasks such as washing

or showering, dressing and maintaining your personal hygiene. There are products and equipments available that can help make these everyday tasks easier.

Personal hygiene products include disposable or washable incontinence products,

feeding bibs, modified hair combs and wound dressings. Medical equipment, such as syringes and enteral feeding products are also available to those who need it. You can speak to your doctor or specialist about which healthcare products are available to help your personal hygiene.

Youâ&#x20AC;&#x2122;ll find providers that offer healthcare products in the directory starting on page 149.

Home modifications

Making some adjustments around the home by changing the layout, having special fittings installed or bringing in specialist equipment could make everyday life and activities easier for you.

Home modification professionals can make sure the equipment is fit for purpose,

safe and increases your functional independence. Modifications will be based on a detailed assessment and tailored to your specific needs.

These home modifications could include big changes like widening doorways for

Equipment & Technology

Children with oral motor difficulties can benefit from oral motor toys such as

wheelchair access or lowering benches in the kitchen, or they could be as simple as installing a handrail or hiring or buying a lifting chair or a special bed.

If youâ&#x20AC;&#x2122;re looking into home modifications go to the Equipment & Technology directory starting on page 149 for a list of providers.

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Equipment & Technology

Mobility equipment If you have limited mobility or are unable to use standard forms of transport you may want to look at mobility equipment to help you get around. These aids are

designed to improve balance and stability and allow you to be more mobile and independent without the assistance of a carer.

There are special scooters and bikes available, as well as motorised or manual

wheelchairs, and special bicycles and tricycles for both children and adults, to help you get out and about within your community.

Go to the directory starting on page 149 to find mobility equipment providers near you.

Vehicle modifications Having your own transport to get around increases your independence, and you may be eligible for funding to modify your vehicle. Vehicle modifications can be minor by adding equipment that can be easily installed or removed from your

vehicle. Major changes include permanent modifications to a vehicle to make it suitable and safe for you to use.

These modifications can make it easier to get in and out of your car, help transport your wheelchair without having to lift it in the vehicle, or mean you can drive with specialised controls.

To find providers that can help with vehicle modifications turn to page 149.

Regain the freedom of your home Simple, safe and stylish, Acorn Stairlifts give people the chance to enjoy their own homes once again. • The only company to supply and install our own stairlifts • For straight or curved staircases

• Indoor and outdoor lifts • Free home assessment • Fast installation • Safe and reliable

1800 118 364

CALL NOW FOR YOUR FREE BROCHURE & QUOTATION

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DPS Guide to Disability Support Queensland 2020

www.acornstairlifts.com.au

Provider Name Location Phone Providers servicing all of Queensland Ability Auto Door 1800 709 029 Acacia Medical 02 6771 4655 Access Innovation Media 02 8870 7700 Acorn Stairlifts 1800 118 364 Active Adaptive Bray Park 0402 917 043 ActivTec Solutions Wynnum 1300 304 645 Adaptions Australia Redland Bay 0437 269 998 Advanced Bionics Australia 02 8858 1600 Aidacare 1300 133 120 Air Liquide Healthcare 1300 360 202 Annie’s Attic Capalaba 07 3390 1095 Apikali Greenbank 0409 114 531 Arjo 1800 072 040 Atlas Health Care 1300 741 085 Atos Medical 1800 286 728 Ausnorth Building & Construction Hermit Park 1300 287 667 Australian Ramp & Access Solutions 1800 010 246 Australian Tomatis Method 1800 677 010 Axis Medical and Rehabilitation 1300 886 744 back to sleep 1300 854 557 Beachwheels Australia Southport 07 5528 3478 BedGuard 1300 880 875 Better Life Mobile 03 9018 5349 Better Living Products 03 9807 2992 Blue Force 1300 731 716 Body Cycles Australia 08 8377 0399 BrightSky Australia 1300 886 601 Brolly Sheets 1800 809 847 Calming Moments Australian Weighted Blankets 08 9544 5268 Cap Furniture Yeerongpilly 07 3392 6649 Capital Special Vehicles 03 9794 8888 Care 4 U Brisbane 0411 538 319 Caring Clothing 1300 365 504 Centenary Occupational Therapy Westlake 1300 522 082 CHS Healthcare 1300 789 420 Clifford Hallam Healthcare 1300 134 260 Community Housing 03 9856 0050 Connected Children Kenmore 0431 986 709 Conni Australia 03 5277 0536 Control Bionics 03 9897 3576 Crystal Healthcare Products 1800 684 878 Dawn Clocks 1300 958 905 Dear Jane Medical 02 8317 5097 Dejay Medical & Scientific 02 9838 8869 Easy Living Platform Lifts 02 8116 1550 Easy Oxygen Virginia 1300 688 388 Electric Vehicles Oceania 1800 940 512

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Equipment & Technology Queensland How to Read see page 65 Area Map page 66

Age Groups

iste C O R red ND IS P E rovi C AP de r I TA C AP L AC Assi I T Y stiv Com e Techn mu olo Edu nicatio gy cati n E Hea onal To quipm ent lthc ys Hom are eM Mob odific atio ilit Veh y Equip ns icle me Oth Modifi nt er cati ons 0-4 yea 5 - 1 rs 2y 13 - ears 17 18 - years 64 65+ years ye Veri ars fied Adve Pag rtiseme e nt

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Provider Name Location Phone Providers servicing all of Queensland (continued) Epi-Assist Australia 1800 684 422 • Ergonomic Essentials 1300 798 658 • European Bedding 08 9384 0388 • Evocare Australia Enoggera 07 3355 8000 • Eyes and Independence Burpengary East 0409 977 808 • First Aid Distributions 03 5443 2239 • Freedom Motors Australia 02 9673 4033 • Gadean Footwear (Australia) 08 9248 6533 • Gateway Rehab 1300 982 259 • Guide Dogs for the Blind Bald Hills 07 3500 9060 • H5 Healthcare 1300 727 631 HART Sport Aspley 1300 764 719 • Healthcare Innovations Australia 1300 499 282 • Hear for Less 1800 432 736 • Helpa.App Maroochydore 07 5451 0000 • Holistic Incontinence 1800 103 933 • HospEquip 08 9456 1661 • House of Nappies Slacks Creek 1800 466 277 • Human Centred Innovations 03 9499 1490 • Humanware Australia 02 9686 2600 • Incontinence Products Direct 02 9773 0708 • Jellyfish Bedding and Mattresses Carrindale 0412 524 460 • Jomor Healthcare 03 9912 5472 • KCF Disability Engineering Narangba 07 3203 0604 • Keep Track GPS 08 9521 4325 • Kiddies Eye Care 03 9448 8933 • Kids Develop Store 1300 022 941 • KISA Phone 1300 557 453 • Konnekt 03 8637 1188 • KWSM Group Bridgeman Downs 0407 967 117 • LaughLand Weighted Blankets Crows Nest 07 4698 2362 • Leading Edge Prosthetics Murarrie 07 3890 7788 • Liberty Healthcare Ashmore 1300 885 853 • Lifestyle Mobility 1800 703 244 • LifeTec Australia Newmarket 1300 543 383 • Link Assistive 08 8330 4102 • Lions Hearing Dogs 08 8388 7836 • Live Life Alarms 1800 936 774 • Mac & PC Doctors Rocklea 07 3892 2227 • Made for You Custom Clothing Kippa-Ring 0400 096 562 • Magic Mobility 03 8791 5600 • mCareWatch 1300 188 557 • MCS Mobility Direct 1300 664 254 • MediAlarm Postmans Ridge 1300 665 322 • Mediband 1300 796 401 • Medifab 1300 543 343 • Mobile Alert 08 6336 9448 •

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40256 ü 47978 ü 47668 ü 40264 ü 40267 ü 40276 ü 41884 ü 55406 ü 40295 ü 44410 ü 40310 ü 55409 ü 40322 ü 55413 ü 57774 ü 40335 ü 44450 ü 40342 ü 40345 ü 44096 ü 40344 ü 55418 ü 46710 ü 40399 ü 49477 ü 40401 ü 49492 ü 40406 ü 40407 ü 44502 ü 44386 ü 40418 ü 40427 ü 40431 ü ü 147 40433 45266 ü 40437 ü 40439 ü 44536 ü 49976 ü 47187 ü 55435 ü 55436 ü 40469 ü 49626 ü 40471 ü 40484 ü

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DPS Guide to Disability Support Queensland 2020

How to Read see page 65 Area Map page 66

Age Groups

Equipment & Technology Queensland

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Provider Name Location Phone Providers servicing all of Queensland (continued) Mobility Engineering 02 9482 4572 • Mobility Plus Wheelchairs 03 9495 1955 • Mobility Rentals & Sales Woodridge 1300 460 070 • My Diffability Australia 03 8456 6613 • mySupply Store 1300 850 431 • National Hearing Care 1800 676 518 • National Occupational Therapy 1300 340 440 • Nationwide Mobility Vehicles Aroona 07 5457 3155 • Neeki Designs Labrador 07 5591 1629 • Night N Day 02 9531 2011 • Ninja Babies Burnside 0422 068 159 • Noble Healthcare 1800 780 699 • Novacorr Healthcare Bells Creek 07 5491 9944 • Novis Healthcare 1300 738 885 • Nuance Communications Australia 02 9434 2300 • OAPL 1300 866 275 • Orthotic Technical Services 03 9776 9233 • Out and About Health Care Deception Bay 1300 366 545 • Oz Trampoline Sales 1300 393 004 • OZwool Medical Sheepskin Products Cashmere 1300 723 051 • Pacific Vision 1800 756 849 • Para Mobility 1300 444 600 • Patient Handling 1300 137 875 • Pearl Home Care Brisbane North Nundah 07 3314 2575 • Pearl Home Care Brisbane South Brisbane 0421 330 734 • Pelican Manufacturing 08 9444 4577 • Peppertown On-Line Virginia 07 3865 5511 • Performance Health 1300 473 422 • Pharmaquip Healthcare Loganholme 07 3806 4274 • Phoenix Hearing Instruments Herston 07 3852 4622 • Plega Health Care 1800 648 648 • Principality Healthcare 1300 696 220 • Priority One Independent Living and Mobility Aids 03 6424 5414 • Profile Medical Devices 1800 549 745 • Quantum Reading Learning Vision 1300 883 853 • Queensland Blind Association Annerley 07 3848 8888 • Queensland Braille Writing Association Annerley 07 3848 5257 • Quingo Pacific 08 9379 2020 • Rapid Care Mobility Morayfield 07 5330 1029 • Reconnact Coolangatta 0406 471 742 • Redi-Lite 1300 556 686 • RehaCare 1300 653 522 • Safety and Mobility 02 9983 9520 • Safety Link 1800 813 617 • Scooters Australia 03 9799 9077 • Scooters Australia Brisbane Chermside 07 3350 5522 • Seating Matters 1300 001 050 •

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Provider Name Location Phone Providers servicing all of Queensland (continued) See-n-Speak 02 9899 9293 • SenseAbilities 03 9726 8047 • Sensory Tools Australia 02 4578 6123 • Sensory Toystore Jacobs Well 0423 154 584 • Solmed 02 4721 0371 • Special Care Clothing Solutions Mount Gravatt 1300 780 755 • Special Needs Play Equipment 02 9725 4961 • Special Needs Solutions Molendinar 07 5597 4321 • Spectronics Underwood 07 3808 6833 • Sportstek Physical Therapy Supplies 1300 785 786 • Step Ahead Paediatrics 1300 953 935 • SureSafe Paradise Point 1300 739 991 • Surgical Engineering QLD Brighton 07 3869 1919 • Tassway 1300 230 868 • Technical Solutions Australia 03 9737 9000 • Tecuris 1800 832 874 • The Brainary 03 5229 2260 • The Care Kiosk 1300 110 159 • The Connection Zone Zillmere 0407 175 209 • The Information Access Group 03 9585 2299 • The INS Group 02 4254 6226 • The Rehab Store Birtinya 1300 880 704 • The Sensory Kids Outlet Tolga 0448 120 399 • Therapy Matters West Burleigh 07 5520 7860 • Total Ability 1300 858 410 • Vehicle Access Solutions 1300 133 353 • Vision Australia - Blind and Low Vision Services QLD Coorparoo 07 3727 2345 • VOK Holistic Care Collingwood Park 07 3288 4307 • Wellspect Healthcare 1800 622 492 • Wheelchair Vehicles Brisbane Capalaba 0418 741 741 • Windsor Walk-in Baths 1800 983 996 • Providers servicing Brisbane Able Australia Services - Queensland Southport 1300 225 369 • Ablecare Foundation Strathpine 1300 147 583 • AdaptAbility Therapy Services Bulimba 0421 853 629 • Advance support services Mango Hill 0402 619 724 • Advanced Personal Care Eight Mile Plains 0466 181 483 • All Ears In Hearing Rochedale South 07 3841 3764 • Allied Health Services Australia Robina 07 5528 8617 • Alternate Mobility Slacks Creek 07 3474 6575 • Annareth Krogh - Kids Therapy Warana 0424 654 242 • ARMIA (Active Refugee and Migrant Integration in Australia) Sunnybank 07 3344 1149 • ASAP Podiatry Deception Bay 07 3467 1220 • Attune Hearing Brisbane 07 3837 0400 • Autism Matters Sunnybank Hills 0403 596 906 • Bayside Hand Therapy Wynnum 07 3396 7798 •

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47948 44146 56933 54400 53513 44174 53542 40049 54194 44198 53566 40084 46017 53605

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DPS Guide to Disability Support Queensland 2020

Provider Name Location Phone Providers servicing Brisbane (continued) Bloom Lifespan Therapy Services Upper Mount Gravatt 07 3343 2141 Blue Care Live Well Centre Morayfield 07 5432 6900 Boost Therapy Red Hill 0418 357 750 Bribie Medical Equipment Hire & Sales Banksia Beach 1300 554 010 Caring Hands Home Care Woodridge 0403 470 949 CT Healthcare Parkinson 1800 601 121 Deaf Services Moorooka 07 3892 8500 Disability Solutions QLD Loganlea 0412 083 428 Driving Well Occupational Therapy Runcorn 0407 671 621 Footpoint Podiatry Clayfield 07 3256 0455 Footprints in Brisbane Fortitude Valley 07 3252 3488 Friendly Feet Podiatry Zillmere 07 3161 7567 Grow on Children’s Therapy Ashmore 07 5578 2000 Health and Home Safety Group Brisbane 0422 552 976 Ipswich Foot and Ankle Clinic Ipswich 07 3202 4544 Jarmin Building Solutions Alexandra Hills 0406 536 532 Katherine Underwood Occupational Therapy Yeronga 0450 909 851 Kids Play Occupational Therapy Holland Park West 07 3349 9234 Kids Potential Toowong 0406 215 550 Look Who’s Talking Birkdale 07 3207 2127 Lotus Vana Crestmead 0432 562 181 LTTS Coorpooroo 1300 994 854 Michelle Lansley Zillmere 0418 766 477 Miraa House Westlake 07 3376 7966 Momentum Collective Coolangatta 1300 900 091 Moving Forward Podiatry Cannon Hill 0481 880 509 Ormeau Physio Ormeau 07 5547 5666 Orthotic & Prosthetic Solutions QLD Chermside 1300 423 338 Outcomes Therapy Dakabin 0466 994 500 Promote Occupational Therapy Emerald 07 4831 4610 Qspec Building & Mobility Maroochydore 1300 781 774 RAR Therapy Ayr 1800 734 466 Reben Mobility Toowoomba 07 4633 0733 Reflex Onsite Computing Brighton 0416 136 014 Ritco Physiotherapy & Allied Health Teneriffe 1800 474 826 RNL Constructions Northgate 0416 918 252 Scott Street Mobility Solutions Toowoomba 07 4639 3977 Sensus Building Services Yandina 07 5446 8100 Signature Seating & Mobility Caboolture 0411 501 556 Skill Set Occupational Therapy Birkdale 07 3207 2127 Smart Solutions Rehab Group Maroochydore 1300 729 190 Spic ‘n Span Constructions Currumbin Waters 07 5598 3903 Sunny Care Calamvale 07 3272 2615 Sunshine Welfare & Remedial Association Woolloongabba 07 3391 4119 Therapy Alliance Group Toowoomba 1300 661 945 Think Mobility Virginia 07 3318 7601 Top Gun Mobility Ipswich 07 3282 7788

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44232 ü ü 22, 82, 98 55346 44237 ü 53665 ü 44265 ü 40202 ü ü IFC 44326 53841 ü 53858 ü 53938 ü 44380 ü 41888 ü 44408 ü 44424 ü 54121 ü 54139 ü 54165 ü 42435 ü 44498 ü 54244 ü 44531 ü 44533 ü 54321 ü 54330 ü 121 46668 ü 54349 ü 54408 ü 40537 ü 44639 ü 40577 ü 44679 ü 44714 ü 44695 ü 54546 ü 54563 ü 44708 ü 44729 ü 54616 ü 40643 ü 54632 ü 44818 ü 54660 ü 54683 ü 54692 ü 44825 ü 40007 ü 54787 ü IFC Inside Front Cover

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How to Read see page 65 Area Map page 66

Provider Name Location Phone Providers servicing Brisbane (continued) Tradern Australia Care and Training Brisbane 07 3181 5655 Ubuntu Health Solutions Robina Town Centre 0487 000 260 Unique Oz Care Sunnybank Hills 0434 223 522 Walk On Wheels Australia Brendale 1300 766 266 Walk Without Pain Podiatry Clinics Hamilton 07 3256 1006 Wheelies Van Rentals Arundel 07 5571 7544 WhisperingPines Consultancy Ipswich 0426 972 068 WOW! Mobility Booval 07 3282 5200 Youthrive Integrated Therapy Services Robina 07 5575 7122 Providers servicing Central Queensland Active Plus Lifestyle Options Maryborough 07 4123 4102 Actscare Toowoomba 07 4638 1939 Alternate Mobility Slacks Creek 07 3474 6575 Ascot Homes & Garages Bundaberg 07 4152 9222 Attune Hearing Brisbane 07 3837 0400 Brendan Snelling Branyan 0439 000 897 Brisbane Prosthetics & Orthotics Moorooka 07 3392 8440 Bundaberg Occupational Therapy Bundaberg 07 4151 1222 Burnett Speech Pathology Kingaroy 0409 164 061 Coastal Rehab Buddina 07 5478 3719 CT Healthcare Parkinson 1800 601 121 Darling Downs Wellness Therapies Goomburra 0414 896 284 Deaf Services Moorooka 07 3892 8500 Disability Solutions QLD Loganlea 0412 083 428 Dynamic Prosthetics & Orthotics Nambour 07 5441 5135 Encompass Podiatry Boyne Island 07 4973 3397 Erin Pratt Occupational Therapist Bundaberg 07 4152 4400 Friendly Feet Podiatry Zillmere 07 3161 7567 Get Mobility Vehicle Rentals CQ Rockhampton 0417 615 484 Gladstone Community Linking Agency Gladstone 07 4972 8855 Goondiwindi Practical Solutions Goondwindi 0427 861 615 Granite Belt Support Services Stanthorpe 07 4681 3020 Hervey Bay Physio & Allied Health Torquay 07 4125 3350 Karli Rutherfoord Toowoomba 0448 260 987 Katt McDonald OT and DriverRehab 0417 913 354 Ken Day’s Automotive Services Bundaberg 07 4152 4455 Kingaroy Furniture Court; Beds R Us; Lazyboy Gallery Kingaroy 07 4162 3866 Lawns Access Maintenance Services Elliott Heads 0417 061 086 LiveBetter Community Services 1800 580 580 LTTS Coorpooroo 1300 994 854 Matthew Edwards Podiatry Roma 07 4622 8075 Momentum Collective Coolangatta 1300 900 091 Nadine Hinchliff Therapy Services Nanango 0408 369 103 Noelle Nevin Chinchilla 07 4662 7664 Poetry in Motion Health Stanthorpe 07 4681 0611 Promote Occupational Therapy Emerald 07 4831 4610 Prue Watson Occupational Therapist Frenchville 0404 461 739

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DPS Guide to Disability Support Queensland 2020

How to Read see page 65 Area Map page 66

Age Groups

Equipment & Technology Queensland

Services

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Provider Name Location Phone Providers servicing Central Queensland (continued) RAR Therapy Ayr 1800 734 466 • Reben Mobility Toowoomba 07 4633 0733 • • Ritco Physiotherapy & Allied Health Teneriffe 1800 474 826 • Rockhampton Regional Council Rockhampton 07 4936 8522 • • Ross Lederhose Toowoomba 0419 704 471 • • Scott Street Mobility Solutions Toowoomba 07 4639 3977 • • Signature Seating & Mobility Caboolture 0411 501 556 • • Smart Solutions Rehab Group Maroochydore 1300 729 190 • • Speech Language Solutions Maryborough 0417 719 449 • Therapy Alliance Group Toowoomba 1300 661 945 • • Think Mobility Virginia 07 3318 7601 • • Toowoomba Friendlies Mobility and Independent Living Toowoomba 07 4637 1888 • • Toowoomba Hand Therapy East Toowoomba 07 4638 1222 • Totally Mobile Pialba 07 4124 7117 • • Warwick Friendly Society Dispensary Warwick 07 4661 1944 • • Providers servicing Gold Coast Able Australia Services - Queensland Southport 1300 225 369 • • Ablecare Foundation Strathpine 1300 147 583 • • AdaptAbility Therapy Services Bulimba 0421 853 629 • Advance support services Mango Hill 0402 619 724 • • Advanced Personal Care Eight Mile Plains 0466 181 483 • • All Ears In Hearing Rochedale South 07 3841 3764 • Allied Health Services Australia Robina 07 5528 8617 • Alternate Mobility Slacks Creek 07 3474 6575 • ARMIA (Active Refugee and Migrant Integration in Australia) Sunnybank 07 3344 1149 • • Attune Hearing Brisbane 07 3837 0400 • • Autism Matters Sunnybank Hills 0403 596 906 • • Bela Menso Brain and Behaviour Centre Mudgeeraba 07 5601 0104 • • Bloom Lifespan Therapy Services Upper Mount Gravatt 07 3343 2141 • • Boost Therapy Red Hill 0418 357 750 • • Brisbane Prosthetics & Orthotics Moorooka 07 3392 8440 • • Caring Hands Home Care Woodridge 0403 470 949 • • Changez (Australia) Daisy Hill 07 3841 1199 • • CT Healthcare Parkinson 1800 601 121 • David Karam Runaway Bay 0411 461 552 • Deaf Services Moorooka 07 3892 8500 • • Disability Solutions QLD Loganlea 0412 083 428 • Driving Well Occupational Therapy Runcorn 0407 671 621 • Gold Coast Sailing Club Runaway Bay 0400 289 963 • • Grow on Children’s Therapy Ashmore 07 5578 2000 • Health and Home Safety Group Brisbane 0422 552 976 • Ipswich Foot and Ankle Clinic Ipswich 07 3202 4544 • • Katherine Underwood Occupational Therapy Yeronga 0450 909 851 • Kids Potential Toowong 0406 215 550 • Look Who’s Talking Birkdale 07 3207 2127 • Lotus Vana Crestmead 0432 562 181 • •

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Services

Equipment & Technology Queensland

R eg

How to Read see page 65 Area Map page 66

Provider Name Location Phone Providers servicing Gold Coast (continued) Louise Andrews Palm Beach 0401 519 373 LTTS Coorpooroo 1300 994 854 Making Strides Burleigh Heads 07 5520 0036 Miraa House Westlake 07 3376 7966 Mobile Exercise Physio Burleigh Waters 0432 295 031 Momentum Collective Coolangatta 1300 900 091 Newlife Care Robina 07 5593 3262 Ormeau Physio Ormeau 07 5547 5666 Reflex Onsite Computing Brighton 0416 136 014 Regan Brown Occupational Therapy Arundel 07 5574 4627 Ritco Physiotherapy & Allied Health Teneriffe 1800 474 826 RNL Constructions Northgate 0416 918 252 Scooterland Mobility Ashmore 07 5539 2141 Scooters & Mobility Runaway Bay Runaway Bay 07 5500 6245 Sensus Building Services Yandina 07 5446 8100 Signature Seating & Mobility Caboolture 0411 501 556 Skill Set Occupational Therapy Birkdale 07 3207 2127 Smart Solutions Rehab Group Maroochydore 1300 729 190 Spic ‘n Span Constructions Currumbin Waters 07 5598 3903 Sunny Care Calamvale 07 3272 2615 Tamborine Health Services North Tamborine 1300 663 119 The Bidet Shop Southport 07 5591 7744 Therapy Alliance Group Toowoomba 1300 661 945 Think Mobility Virginia 07 3318 7601 Tradern Australia Care and Training Brisbane 07 3181 5655 Ubuntu Health Solutions Robina Town Centre 0487 000 260 Unique Oz Care Sunnybank Hills 0434 223 522 Wheelies Van Rentals Arundel 07 5571 7544 WOW! Mobility Booval 07 3282 5200 Youthrive Integrated Therapy Services Robina 07 5575 7122 Providers servicing North Coast Access Therapy Services Mundingburra 07 4779 1886 Alliance Rehabilitation Railway Estate 07 4772 1219 APR Disability Services Kirwan 0439 908 494 Ascend Stairlifts NQ Townsville 1300 909 998 Attune Hearing Brisbane 07 3837 0400 Bela Menso Brain and Behaviour Centre Mudgeeraba 07 5601 0104 Brisbane Prosthetics & Orthotics Moorooka 07 3392 8440 C. Vella Plumbing & Electrical Garbutt 07 4779 6183 Cootharinga Society of North Queensland Currajong 07 4759 2000 CT Healthcare Parkinson 1800 601 121 Deaf Services Moorooka 07 3892 8500 Easysleep Pty Ltd Cairns 07 4028 3553 Ingham Plaza Pharmacy Ingham 07 4776 2733 Judy Satish Podiatry Townsville 07 4721 1822 Julie Saunders Mackay 0437 158 683 LiveBetter Community Services 1800 580 580

Age Groups

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DPS Guide to Disability Support Queensland 2020

Provider Name Location Phone Providers servicing North Coast (continued) LTTS Coorpooroo 1300 994 854 Micra Construction Services Townsville 07 4795 7403 Mobility Whitsunday Proserpine 0449 504 253 Modure South Mackay 07 4951 4446 North and West Remote Health Currajong 07 4781 9300 Optimise Health and Wellness Ingham 07 4423 7662 P.W. & B.L. Halsall Building Contractors Townsville 0417 643 390 Paediatricks Railway Estate 0418 437 274 Physio Plus Whitsunday Cannonvale 07 4946 4922 RAR Therapy Ayr 1800 734 466 Roebuck Designer Homes Mackay 07 4957 2855 Say It Your Way Speech Pathology Townsville 0409 592 976 Shane Bellamy Annandale 0420 314 940 Shane Firmin Carpentry Rasmussen 07 4774 6444 SSS Prosthetics & Orthotics Aitkenvale 07 4775 1323 TalkHQ Speech Pathology Hermit Park 07 4755 0225 Taurus Constructions NQ Belgian Gardens 0409 896 796 The Physio Movement Townsville 07 4740 4516 Think Mobility Virginia 07 3318 7601 URT - Ultimate Results Training Cranbrook 0498 692 676 Walk On Wheels Australia Brendale 1300 766 266 Providers servicing Outback Access Therapy Services Mundingburra 07 4779 1886 Alliance Rehabilitation Railway Estate 07 4772 1219 Ascend Stairlifts NQ Townsville 1300 909 998 Cootharinga Society of North Queensland Currajong 07 4759 2000 LiveBetter Community Services 1800 580 580 LTTS Coorpooroo 1300 994 854 Matthew Edwards Podiatry Roma 07 4622 8075 North and West Remote Health Currajong 07 4781 9300 Reben Mobility Toowoomba 07 4633 0733 Scott Street Mobility Solutions Toowoomba 07 4639 3977 SSS Prosthetics & Orthotics Aitkenvale 07 4775 1323 Think Mobility Virginia 07 3318 7601 Tyrrell Carpentry Mount Isa 0411 207 267 Providers servicing Sunshine Coast Ablecare Foundation Strathpine 1300 147 583 Absolute Potential Health & Performance Mons 0422 353 780 Advance support services Mango Hill 0402 619 724 Advanced Personal Care Eight Mile Plains 0466 181 483 Alternate Mobility Slacks Creek 07 3474 6575 Annareth Krogh - Kids Therapy Warana 0424 654 242 ARMIA (Active Refugee and Migrant Integration in Australia) Sunnybank 07 3344 1149 Attune Hearing Brisbane 07 3837 0400 Blue Care Live Well Centre Morayfield 07 5432 6900 Coastal Rehab Buddina 07 5478 3719 CT Healthcare Parkinson 1800 601 121

How to Read see page 65 Area Map page 66

Age Groups

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Equipment & Technology Queensland

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Services

Equipment & Technology Queensland

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How to Read see page 65 Area Map page 66

Provider Name Location Phone Providers servicing Sunshine Coast (continued) Deaf Services Moorooka 07 3892 8500 Disability Solutions QLD Loganlea 0412 083 428 Dynamic Prosthetics & Orthotics Nambour 07 5441 5135 Health and Rehab 1 Woombye 0412 292 982 Kingaroy Furniture Court; Beds R Us; Lazyboy Gallery Kingaroy 07 4162 3866 LTTS Coorpooroo 1300 994 854 Momentum Collective Coolangatta 1300 900 091 Orthotic & Prosthetic Solutions QLD Chermside 1300 423 338 Paediatric Physiotherapy Wurtulla 07 5493 3429 Qspec Building & Mobility Maroochydore 1300 781 774 Ritco Physiotherapy & Allied Health Teneriffe 1800 474 826 RNL Constructions Northgate 0416 918 252 Sensus Building Services Yandina 07 5446 8100 Signature Seating & Mobility Caboolture 0411 501 556 Smart Solutions Rehab Group Maroochydore 1300 729 190 Sound Solutions Therapy Services Urraween 07 5476 2900 Sunny Care Calamvale 07 3272 2615 Therapy Alliance Group Toowoomba 1300 661 945 Think Mobility Virginia 07 3318 7601 Tonjac Global Hardware Widgee 07 5484 0023 Providers servicing Tropical North Ascend Stairlifts NQ Townsville 1300 909 998 Aspire Golf Redlynch 0435 533 724 Cairns Occupational Therapy Woree 07 4042 6333 Cairns Speech Pathology Clinic Bayview Heights 07 4033 1230 Claire Hayley Tully 0402 394 486 Cootharinga Society of North Queensland Currajong 07 4759 2000 CT Healthcare Parkinson 1800 601 121 D&T Martin Construction Gordonvale 0435 028 286 Deaf Services Moorooka 07 3892 8500 Delwyn Sheehan Mossman 07 4098 2294 Easysleep Pty Ltd Cairns 07 4028 3553 Foundations Therapy Services Gordonvale 0428 404 406 Ian Hainsworth Speewah 0466 359 283 Ingham Plaza Pharmacy Ingham 07 4776 2733 Little Sparrows Speech Therapy Westcourt 0400 217 577 LTTS Coorpooroo 1300 994 854 North and West Remote Health Currajong 07 4781 9300 Optimise Health and Wellness Ingham 07 4423 7662 Paediatricks Railway Estate 0418 437 274 Reben Mobility Toowoomba 07 4633 0733 Specialised Speech Services Stratford 0412 906 241 SSS Prosthetics & Orthotics Aitkenvale 07 4775 1323 Think Mobility Virginia 07 3318 7601 Walk On Wheels Australia Brendale 1300 766 266 Wheelies Van Rentals Arundel 07 5571 7544

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DPS Guide to Disability Support Queensland 2020

Mental Health

DisabilitySupportGuide.com.au

159

Mental Health

About Mental Health Approximately one in five Australians will experience difficulties with their mental health at some stage during their life. Some mental health conditions can have a long-term effect on your ability to function in everyday activities. Mental health illness refers to a group of conditions such as schizophrenia,

psychosis, anxiety, depression and eating disorders, among others. People

living with mental health conditions may also experience poverty, isolation, unemployment, homelessness, poor physical health and discrimination.

It is important to know not every mental health issue is considered a disability but

if the effects are long lasting or permanent then you may receive support through disability funding.

On the following pages we explain what different mental health support options there are and how they can help you, as well as the details of a number of national mental health helplines and State based support groups.

Living proof that a fulfilling life is possible after mental illness.

At about 19, Mum got me onto

STEPS and I have been with them for

20 years. They have been a blessing.

Whatever help I have needed,

they’ve been there. When I was in

hospital, they supported me. When

From homelessness to full-time

employment as a care-worker, here’s

the story of one man’s journey out of

debilitating mental illness.

I got really sick at 17. I had bad voices

telling me I wasn’t a good person.

I couldn’t leave home, couldn’t work,

couldn’t do anything. It felt like I

would never get better, that I would

never be happy.

160

worked in aged care for three years.

I then studied for my AIN (Assistant

in Nursing ) certificate and in August

2019, I started work as a full-time

carer where I did my placement.

I needed help with Centrelink, they

My employer told me I was better

and needed housing support, they

hired and that she was very pleased

gave it to me. When I was homeless

Case Study

Then I did a course in disability and

provided it. To be honest, I don’t

think I’d be here today without STEPS. I got a job cleaning three mornings

a week for STEPS Sunshine Coast.

I had to get up early, which was a

struggle because of the medication

I was on. But I kept going. I worked

there for nine years. STEPS were really

impressed with me and the job I did. I

got along with the other workers and

made friends.

DPS Guide to Disability Support Queensland 2020

than most of the people she had

to give me the job.

I love my job. I’ve had a caring

attitude since I was little; it’s a part of

who I am.

All I can say is don’t give up, the

way you feel now isn’t going to last

forever. You can get well. You can be

happy and have a good life.

I got well by setting goals and then

achieving them. I’m a fighter. Case study provided by STEPS

Mental health support Living with a disability and the challenges you face on a day-to-day basis can

affect your mental health. Dealing with physical limitations that may also affect

your ability to work can lead to financial stress, depression or anxiety. Not being

able to take part in social activities due to disability has also been known to lead to feelings of isolation and depression.

It is important to look after your mental health, as well as your physical health.

If youâ&#x20AC;&#x2122;re experiencing anxiety, depression or stress there are helplines, support

groups and professionals who can help you by listening to your story, allowing you to share your experience and learn from others and supporting you to manage and improve your mental health.

Talk to your GP or a trusted person if you feel you need support to manage your

Helplines If you need to speak to someone, have someone listen or be supported through a

difficult time, helplines are a good general point of contact. They are often open to anyone, with some helplines designated to servicing and supporting people with specific needs.

Helplines are often run by non-Government organisations and can help by

providing information and advice to you and your family and carers. Theyâ&#x20AC;&#x2122;ll allow you to remain anonymous if you choose and can also refer you to find other support services if needed.

Some helplines operate 24/7, whereas others are open within business hours only.

National mental health helplines: Beyond Blue

MindSpot Clinic

beyondblue.org.au

mindspot.org.au

1300 224 636

1800 614 434

Blue Knot Foundation

Open Arms - Families Counselling

blueknot.org.au

vvcs.gov.au

1300 657 380

1800 011 046

Carers Australia

Parentline

carersaustralia.com.au

parentline.com.au

1800 242 636

1300 30 1300

Headspace

QLife

headspace.org.au

qlife.org.au

1800 650 890

1800 184 527

Kids Helpline

Relationships Australia

kidshelpline.com.au

relationships.org.au

1800 55 1800

1300 364 277

Lifeline

SANE Australia

lifeline.org.au

sane.org

13 11 14

1800 187 263

MensLine Australia

1800 RESPECT

mensline.org.au

1800respect.org.au

1300 789 978

Mental Health

mental health.

1800 737 732

DisabilitySupportGuide.com.au

161

These organisations have a whole range of useful resources available on their websites for people with mental health issues and their loved ones.

Head to Health is a website created by the Department of Health, together with

consumers and support services, that provides information, resources, and services

for people looking for mental health support. Find out more on headtohealth.gov.au

Mental health nurses Mental health nurses are specifically trained to plan and provide support, while

giving you medical and nursing care. Mental health nurses help educate you and your family about your mental illness, provide counselling and strategies to help

you come to terms with your condition, assist with medications and management of symptoms, link you with other health professionals, help with Centrelink

services, housing and community programs and offer support while following

Mental Health

your road to recovery.

You will find these nurses providing their valuable services and care in the community, in hospital mental health units, psychiatric hospitals and in nursing homes.

Psychologists A mental health psychologist is there to identify and treat mental health and emotional issues that may be affecting your life.

This trained health practitioner is not a medical doctor and therefore cannot

prescribe medications. Instead they can help you understand and resolve your

problems, make changes in your behaviour and in doing so, improve your quality of life and mental health.

Psychologists do this through observation, assessment and experimentation to identify what will best suit each individual recovering from a mental health condition.

They can be found in a range of settings including at schools, in clinics and counselling services. A clinical psychologist is trained in using a variety of

strategies including interviews, testing and providing individual, group or family psychotherapy.

You donâ&#x20AC;&#x2122;t need a referral from your GP to see a psychologist however a

management plan from your GP may assist with covering some of the cost through Medicare.

Turn to page 165 to find psychologists practicing in your area.

Psychiatrists Like a psychologist, a psychiatrist will also identify and treat mental health and

emotional issues that may be affecting your life, but because they are a trained doctor, they are able to prescribe medications to help treat you.

Psychiatrists diagnose and treat people with mental health conditions such as schizophrenia, depression, addiction, bipolar and eating disorders.

To do this they develop a management plan, provide lifestyle advice, seek second opinions from other health professionals, provide referrals and work alongside you, your partner, family or carers to help you understand your symptoms and treatments. 162

DPS Guide to Disability Support Queensland 2020

Your treatment plan may include medication, psychological treatment and brain stimulation therapies, such as electroconvulsive therapy.

Psychiatrists can be found in hospitals, community mental health services

and working from private consultation rooms. They also work in Government departments, research centres and universities.

To see a psychiatrist you will generally need a referral from your GP.

Psychosocial support The psychosocial approach to mental health looks at what the combined influence of psychological factors and the surrounding social environment have on your physical and mental wellness and your ability to function.

Psychosocial support is a non-medicinal treatment used to treat people with

mental illness meaning it doesn’t use medication. Instead it works by altering the of psychosocial support.

The two main types of interventions include cognitive and behavioural therapy. Cognitive therapy focuses on a person’s thoughts about themselves, their

environment and their role in society. By changing negative internal dialogue

to positive, the person can live a happy, healthy life. Some methods of cognitive

therapy include individual counselling and group therapy with people who have similar areas of difficulty.

Behavioural therapy is used to teach a person the skills needed to alter their

behaviour. This helps people become more comfortable in social situations and overcome feelings of inadequacy or isolation.

To find psychosocial support near you go to page 165.

Social workers Social workers make up the greatest percentage among mental health

professionals. A social worker can support you on both a personal and social

Mental Health

person’s behaviours and relationships with society. Education is key to the success

level to help improve your wellbeing. They will help you cope with problems

in your everyday life by making recommendations and help you work towards positive outcomes.

Social workers possess high levels of compassion and empathy as well as good listening and problem solving skills.

They have an extensive knowledge of human behaviour and development. Social workers fight for social justice and equality of people in need. Within the mental health sector, they provide individual, family and couples therapy. You will find social workers in private practices and mental health units.

Social workers play an important role in identifying those in need, assessing

needs, implementing an action plan, helping people adjust, connecting people to resources and support, responding to crisis and maintaining a caring relationship throughout the person’s recovery.

A list of social workers can be found in the directory starting on page 165.

DisabilitySupportGuide.com.au

163

Support groups It doesn’t matter if you are the person living with disability, a carer, a family

member or friend, there is a support group out there to help you. These groups offer you the opportunity to meet other people, share experiences and most importantly, they can help you realise that you are not alone.

Most support groups meet face-to-face to discuss specific issues. Thanks to

technology, you don’t even have to leave the house to access a support group – you can do so through online platforms.

Several organisations in Queensland run mental health education sessions and/or workshops which will explain how to manage and improve your mental health.

You can contact the below support organisations to find support groups in your local area.

Mental Health

Alternatively turn to page 165 to find organisations that run support groups near you.

QLD Mental Health Support Groups Arafmi Queensland 07 3254 1881

arafmiqld.org Carers Qld

07 3900 8100

carersqld.com.au/support-services/support-groups Grow Queensland 07 3394 4344

grow.org.au/qld Queensland Mental Health Commission 1300 855 945

qmhc.qld.gov.au Queensland Public Mental Health Service 1300 MH CALL 1300 642 255

Self Help Queensland 07 3344 6919

selfhelpqld.org.au The Mental Health Association of Queensland 07 3620 8870

mentalhealth.org.au Wesley Mission Queensland 1300 865 306

wmq.org.au/services/mental-health-services

164

DPS Guide to Disability Support Queensland 2020

How to Read see page 65 Area Map page 66

Provider Name Location Providers servicing all of Queensland Asperger Services Australia Virginia Beecon Counselling Kingaroy Care 4 U Brisbane Centre for Positive Behaviour Support Coolangatta Guide Dogs for the Blind Bald Hills Health & Community Solutions Marcoola Independent Support Management Bundaberg Lifestyle Solutions LifeTec Australia Newmarket Mable Optimal Therapy Services Mackay Rehability Australia Morningside Southern Cross Support Services

Phone 07 3865 2911 0411 661 098 0411 538 319 0427 295 558 07 3500 9060 0438 636 041 1800 954 559 1800 634 748 1300 543 383 1300 736 573 0439 764 377 07 3161 2471

Bundaberg 1300 727 701

The Bipolar Coach Camira 0423 737 018 Providers servicing Brisbane Above And Beyond Disability Solutions Coolum Beach 07 5351 1664 Applied Psychology Maroochydore 0474 220 613 Behaviour Support and Training Ipswich 0416 292 171 Bowen Hills Psychology Bowen Hills 07 3252 7114 Caring Hands Home Care Woodridge 0403 470 949 Community Living Association Nundah 07 3266 5633 Deaf Services Moorooka 07 3892 8500 Embrace Therapy and Training Ipswich 0412 346 533 Fitness N Motion Health Centre Morayfield 07 5428 2088 Footsteps Therapy Acacia Ridge 0402 432 567 Kids Play Occupational Therapy Holland Park West 07 3349 9234 Mamre Association Newmarket 07 3622 1222 Miraa House Westlake 07 3376 7966 Momentum Collective Coolangatta 1300 900 091 Mpower You Ebbw Vale 0476 077 717 Multicap Eight Mile Plains 1300 135 886 New Life Perspectives Consultancy Service Morayfield 0430 127 618 Ozcare Gulliver 1800 692 273 Perspective Psychology Services Upper Mount Gravatt 07 3158 8810 Progressive Steps Intervention Grange 07 3162 3741 Sandpiper Care Clayfield 07 3862 3900 Tradern Australia Care and Training Brisbane 07 3181 5655 Wellways Australia 1300 111 400 WhisperingPines Consultancy Ipswich 0426 972 068 Youthrive Integrated Therapy Services Robina 07 5575 7122 Providers servicing Central Queensland Beyond the Spectrum Wondunna 0417 220 211 Creative Holistic Services Chinchilla 0427 974 761 Deaf Services Moorooka 07 3892 8500 Dr Sandra Henderson & Associates Toowoomba 07 4635 3534 Embrace Therapy and Training Ipswich 0412 346 533 Horizons OT Marcus Beach 0405 348 882

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Mental Health Queensland

Age Groups

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Services

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DSG Web ID

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60509 53615 44558 53660 44265 44298 44326 44241 44372 58093 42435 44546 54330 46668 54350 49704 54763 44642 54438 43234 54595 54797 47526 44002 54885

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53628 53795 44326 44337 44241 54084

IFC

IFC Inside Front Cover

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Mental Health Queensland

How to Read see page 65 Area Map page 66

Age Groups

Services

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Provider Name Location Phone Providers servicing Central Queensland (continued) Integrated Disability Support Services Bundaberg 07 4303 7969 • • Loving Arms Restoration Care Glenvale 0405 382 342 • • Momentum Collective Coolangatta 1300 900 091 • • Montrose Therapy & Respite Services Darra 1800 193 362 • • Multicap Eight Mile Plains 1300 135 886 • • Ozcare Gulliver 1800 692 273 • • Revise Psychology Allenstown 07 4922 2258 • Spinal Home Help Moorooka 07 3189 3414 • • STEPS Group Australia Caloundra 07 5458 3000 • • TFD Services Rockhampton 07 4921 1140 • Therapy Pro Murrumba Downs 1300 004 414 • Value Wellness Smithfield 0466 663 637 • • Wellways Australia 1300 111 400 • • Providers servicing Gold Coast Ablecare Foundation Strathpine 1300 147 583 • • Advanced Personal Care Eight Mile Plains 0466 181 483 • • Bela Menso Brain and Behaviour Centre Mudgeeraba 07 5601 0104 • • Caring Hands Home Care Woodridge 0403 470 949 • • Deaf Services Moorooka 07 3892 8500 • • Embrace Therapy and Training Ipswich 0412 346 533 • Footsteps Therapy Acacia Ridge 0402 432 567 • Gold Coast Disability and Youth Coomera 0420 948 594 Heart Talk Counselling & Coaching Mudgeeraba 0411 213 759 • • Louise Peacock Oxenford 0435 469 123 • Momentum Collective Coolangatta 1300 900 091 • • Montrose Therapy & Respite Services Darra 1800 193 362 • • Multicap Eight Mile Plains 1300 135 886 • • MyLink Social Work Services & Counselling Nerang 0411 633 499 • • Newlife Care Robina 07 5593 3262 • • Ozcare Gulliver 1800 692 273 • • Progressive Steps Intervention Grange 07 3162 3741 • Scenic Rim Psychology Jimboomba 0432 654 026 • Shaping Outcomes 1800 317 468 • • Tradern Australia Care and Training Brisbane 07 3181 5655 • • Wellways Australia 1300 111 400 • • Youthrive Integrated Therapy Services Robina 07 5575 7122 • Providers servicing North Coast Achieving Change Deeragun 0400 905 074 • Alliance Rehabilitation Railway Estate 07 4772 1219 • • APR Disability Services Kirwan 0439 908 494 • • Bela Menso Brain and Behaviour Centre Mudgeeraba 07 5601 0104 • • Chris Harrison Counselling Beaconsfield 0431 298 192 • Deaf Services Moorooka 07 3892 8500 • • Justine McAllister Psychologist Bowen 0474 475 393 • • Minding Family Townsville Kirwan 07 4723 8221 • Multicap Eight Mile Plains 1300 135 886 • • Multicare Services Townsville Railway Estate 0422 619 632 • •

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44159 44175 44192 53616 44281 44326 44487 44577 49704 56824

IFC Inside Front Cover OBC Outside Back Cover

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DPS Guide to Disability Support Queensland 2020

Mental Health Queensland

How to Read see page 65 Area Map page 66

Age Groups

Services

R eg

Provider Name Location Phone Providers servicing all of North Coast (continued) North and West Remote Health Currajong 07 4781 9300 • Ozcare Gulliver 1800 692 273 • Paediatricks Railway Estate 0418 437 274 • Rosalind Nelson Hermit Park 0419 679 308 • STEPS Group Australia Caloundra 07 5458 3000 • Therapy Pro Murrumba Downs 1300 004 414 • Value Wellness Smithfield 0466 663 637 • Wellways Australia 1300 111 400 • Providers servicing Outback Alliance Rehabilitation Railway Estate 07 4772 1219 • North and West Remote Health Currajong 07 4781 9300 • Value Wellness Smithfield 0466 663 637 • Providers servicing Sunshine Coast Above And Beyond Disability Solutions Coolum Beach 07 5351 1664 • Deaf Services Moorooka 07 3892 8500 • Embrace Therapy and Training Ipswich 0412 346 533 • Horizons OT Marcus Beach 0405 348 882 • Momentum Collective Coolangatta 1300 900 091 • Montrose Therapy & Respite Services Darra 1800 193 362 • Multicap Eight Mile Plains 1300 135 886 • Noosa Psychology Clinic Noosa Heads 0408 755 419 • Ozcare Gulliver 1800 692 273 • Progressive Steps Intervention Grange 07 3162 3741 • STEPS Group Australia Caloundra 07 5458 3000 • Therapy Alliance Group Toowoomba 1300 661 945 • Wellways Australia 1300 111 400 • Providers servicing Tropical North Cairns Children’s Clinic Cairns North 07 4222 1484 • Deaf Services Moorooka 07 3892 8500 • North and West Remote Health Currajong 07 4781 9300 • Ozcare Gulliver 1800 692 273 • Paediatricks Railway Estate 0418 437 274 • STEPS Group Australia Caloundra 07 5458 3000 • Value Wellness Smithfield 0466 663 637 •

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53693 44326 44616 44642 44643 44122 44866

IFC Inside Front Cover OBC Outside Back Cover

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Index Abbreviations........................................................................................................... 12 Accommodation.................................................................................................. 117 Emergency........................................................................................................... 119 Long term ........................................................................................................... 120 Provider directory.............................................................................. 124 -126 Respite.................................................................................................................... 121 Short term........................................................................................................... 122 Specialist Disability Accommodation (SDA)............................. 122 Advocates.................................................................................................................... 59 Age groups................................................................................................................. 17 Adults 18 - 64 years........................................................................................ 20 Kids 5 - 12 years................................................................................................. 18 Preschool 0 - 4 years....................................................................................... 17 Seniors 65+ years............................................................................................ 21 Teenagers 13 - 17 years................................................................................ 19 Advisors...................................................................................................................... 127 Provider directory.............................................................................. 135-142 Apply - NDIS how to............................................................................................ 24 Area map...................................................................................................................... 26 Assessments........................................................................................................... 130 Provider directory.............................................................................. 135-142 Assistive technology........................................................................................ 145 Provider directory.............................................................................. 149 -158 Behavioural support........................................................................................ 100 Provider directory.............................................................................. 106 -116 Capacity building supports .......................................................................... 43 Capital supports .................................................................................................... 41 Carers.............................................................................................................................. 60 Being an adaptable and resilient parent (Featured story)..... 46 Counselling services....................................................................................... 60 Respite care........................................................................................................... 62 Support groups................................................................................................... 60 Support lines........................................................................................................ 62 Case coordinators............................................................................................... 130 Provider directory.............................................................................. 135-142 Checklist...............................................................................................................37-38 Communication equipment...................................................................... 146 Provider directory.............................................................................. 149 -158 Community access & inclusion................................................................... 70 Provider directory.................................................................................... 84 -96 Companion Card..................................................................................................... 57 Core supports .......................................................................................................... 40 Definitions and often used terms....................................................10-11 Dietitians................................................................................................................... 100 Provider directory.............................................................................. 106 -116 Diversity........................................................................................................................ 63 Cultural and linguistic diversity............................................................ 63 LGBTIQ supports................................................................................................. 64 Religious and spiritual diversity .......................................................... 63 Early Intervention................................................................................................. 28 Early Childhood Early Intervention (ECEI).........................28, 101 Early childhood partners............................................................................. 28 ECEI contact details......................................................................................... 27 Provider directory.............................................................................. 106 -116 Education ................................................................................................................. 54 Schooling options............................................................................................. 54 Support..................................................................................................................... 54 Provider directory.............................................................................. 135-142 Educational toys.................................................................................................. 146 Provider directory.............................................................................. 149 -158 Eligibility...................................................................................................................... 24 Employment ............................................................................................................ 55 Australian Disability Enterprises.......................................................... 55 Disability Employment Services (DES)............................................ 55 Employment options..................................................................................... 55 Employment support.................................................................................. 132 Provider directory.............................................................................. 135-142 168

School Leaver Employment Supports.............................................. 56 Volunteering......................................................................................................... 56 Equipment & Technology............................................................................ 143 Provider directory.............................................................................. 149 -158 Financial....................................................................................................................... 53 Carer payments................................................................................................... 62 Disability Support Pension........................................................................ 53 Newstart Allowance....................................................................................... 53 Provider directory.............................................................................. 135-142 Services.................................................................................................................. 132 Support..................................................................................................................... 53 Youth Disability Supplement................................................................... 53 Flow chart - Start your NDIS journey here........................................... 2 Formal supports........................................................................................................ 5 Healthcare products........................................................................................ 147 Provider directory.............................................................................. 149 -158 Home maintenance and gardening....................................................... 72 Provider directory.................................................................................... 84 -96 Home modifications........................................................................................ 147 Provider directory.............................................................................. 149 -158 Housing...................................................................................................................... 120 Provider directory.............................................................................. 124 -126 In Home & Community Support............................................................... 67 Provider directory.................................................................................... 84 -96 Informal supports.................................................................................................... 5 Intellectual disabilities..................................................................................... 15 Intervention support....................................................................................... 132 Provider directory.............................................................................. 135-142 Life skills....................................................................................................................... 73 Provider directory.................................................................................... 84 -96 Local Area Coordinators (LACs).................................................................. 25 LAC contact details.......................................................................................... 27 Meals............................................................................................................................... 73 Provider directory.................................................................................... 84 -96 Mental Health..............................................................................................16, 159 Helplines............................................................................................................... 161 Mental health nurse.................................................................................... 162 Mental health support ............................................................................. 161 Provider directory.............................................................................. 165-167 Psychologists..................................................................................................... 162 Psychiatrists........................................................................................................ 162 Psychosocial support.................................................................................. 163 Social workers................................................................................................... 163 Support groups................................................................................................ 164 Mobility equipment......................................................................................... 148 Provider directory.............................................................................. 149 -158 Multicultural support............................................................................... 63, 74 See also Diversity ............................................................................................. 63 National Disability Insurance Agency (NDIA)................................. 23 Who runs NDIS?.................................................................................................. 23 National Disability Insurance Scheme (NDIS)................................ 23 Accessing the NDIS.......................................................................................... 23 Eligibility.................................................................................................................. 24 How to apply for the NDIS......................................................................... 24 Objectives................................................................................................................ 23 Partners of.............................................................................................................. 25 Pricing........................................................................................................................ 51 Understanding the NDIS............................................................................. 23 What support can I get?.............................................................................. 39 National Disability Strategy............................................................................ 6 National Standards for Disability Services........................................... 6 Nutritionists............................................................................................................ 100 Provider directory.............................................................................. 106 -116 Occupational therapists................................................................................ 102 Provider directory.............................................................................. 106 -116 Often used terms and definitions....................................................10-11

DPS Guide to Disability Support Queensland 2020

Paediatricians........................................................................................................ 102 Provider directory.............................................................................. 106 -116 Personal care............................................................................................................. 74 Provider directory........................................................................................ 84 -96 Physical disabilities............................................................................................. 14 It made me realise how much I am capable of (Featured story).................................................................................................... 7 Physiotherapists................................................................................................. 103 Provider directory.............................................................................. 106 -116 Plan management............................................................................................... 48 Agency managed.............................................................................................. 48 Combination managed................................................................................ 50 Plan managed..................................................................................................... 49 Self managed....................................................................................................... 49 Plan managers..................................................................................................... 133 Provider directory.............................................................................. 135-142 Plan review................................................................................................................ 35 Planning meeting................................................................................................. 32 Checklist...........................................................................................................37-38 During your meeting...................................................................................... 34 First plan.................................................................................................................. 35 Preparing for......................................................................................................... 32 What to bring....................................................................................................... 33 Pricing............................................................................................................................ 51 Professionals.......................................................................................................... 101 Provider directory.............................................................................. 106 -116 Psychologists......................................................................................................... 103 Provider directory.............................................................................. 106 -116 Registered providers........................................................................................... 51 Respite........................................................................................................................... 77 Provider directory.................................................................................... 84 -96 Rural...................................................................................................................................... Accessing supports when living rural (Featured story)..... 30 Sensory disabilities.............................................................................................. 16 Service agreement............................................................................................... 52 Shared living.......................................................................................................... 121 Provider directory.............................................................................. 124 -126 Shopping...................................................................................................................... 73 Provider directory.................................................................................... 84 -96 Specialist Disability Accommodation (SDA)................................. 122 Provider directory.............................................................................. 124 -126 Speech therapists.............................................................................................. 104 Provider directory.............................................................................. 106 -116 Sports, social and recreational support.............................................. 78 Provider directory.................................................................................... 84 -96 Support coordinators...................................................................................... 134 Provider directory.............................................................................. 135-142 Support packages................................................................................................. 39 Supported independent living................................................................ 122 Provider directory.............................................................................. 124 -126 Tenancy...................................................................................................................... 123 Provider directory.............................................................................. 124 -126 Therapeutic supports...................................................................................... 105 Provider directory.............................................................................. 106 -116 Therapists & Specialists................................................................................... 97 Provider directory.............................................................................. 106 -116 Transport...................................................................................................................... 79 Accessible transport........................................................................................ 57 Alternatives........................................................................................................... 58 Community buses............................................................................................. 58 Provider directory.................................................................................... 84 -96 Public transport.................................................................................................. 58 Travel and holidays.............................................................................................. 80 Unregistered providers..................................................................................... 51 Useful phone numbers and websites...........................................12-13 Vehicle modifications..................................................................................... 148 Provider directory.............................................................................. 149 -158

NDIS Registered Provider No: 4050014947

(07) 4046 3600 info@arcinc.org.au www.arcinc.org.au

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ARC Disability

As Cairns’ largest independent local provider of services to people with disabilities, ARC has been a proud member of the Far North Community now for over 40 years! Our mission is to ensure people who have a disability are empowered to reach their dreams, aspirations and full potential, enabling them to enjoy a life of their choosing as a valued member of the community. ARC has always held close the ethos shared by the NDIS in ensuring all members of the community have the right to choice and control. We are here to help create fulfilling lives where you can reach your goals. Contact us today and learn more!