DPS Guide to Disability Support Tasmania/Victoria 2020 by DPS Publishing

Disability Support

DPS GUIDE TO

Everyone deserves the chance to reach their full potential Your Journey Choice and Control Information and Supports

ISSN 2652-3124 ISSN 2652-3124

772652 772652

Tasmania/Victoria 2020

312008 312008

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Quick Guide

Use this ‘Quick Guide’ to go straight to the back half of the book to find information about support services and directory tables of disability service providers in Tasmania and Victoria.

In Home & Community Support 64D

Community access and inclusion Domestic assistance Home maintenance and gardening Life skills Meals and shopping Multicultural support Personal care Respite Sports, social and recreational support Transport Travel and holidays TAS Provider Directory VIC Provider Directory

Therapists & Specialists

66 69 69 72 72 74 75 75 79 80 81 85-86 87-96

Behavioural support 99 Dietitians/Nutritionists 100 Early intervention 100 Professionals 100 Occupational therapists 101 Paediatricians 101 Physiotherapists 102 Psychologists 102 Speech therapists 102 Therapeutic supports 103 TAS Provider Directory 104-106 VIC Provider Directory 107-116

Accommodation 117

24-hour emergency accommodation 119 Housing and public housing 120 Long-term accommodation 121 Respite 121 Shared living 122 Short-term accommodation 123 Specialist Disability Accommodation 123 Supported independent living 124 Tenancy 124 TAS Provider Directory 125 VIC Provider Directory 126-128

Advisors 129

Assessments 131 Case coordinators 131 Education support 134 Employment support 134 Financial services 135 Intervention support 135 Plan managers 135 Support coordinators 136 TAS Provider Directory 137-139 VIC Provider Directory 140-146

Equipment & Technology 147

Aids and equipment 149 Assistive technology 149 Communication equipment 150 Educational toys 151 Healthcare products 152 Home modifications 152 Mobility equipment 152 Vehicle modifications 152 TAS Provider Directory 153-155 VIC Provider Directory 156-162

Mental Health 163

Mental health support 165 Helplines 165 Mental health nurses 166 Psychologists 166 Psychiatrists 166 Psychosocial support 167 Social workers 167 Support groups 168 TAS Provider Directory 169 VIC Provider Directory 170-172

Contents Start your NDIS journey - flow chart.............................................................................................................................. 2 From the Managing Editor............................................................................................................................................................ 3 Purpose of this Guide/How to use.................................................................................................................................... 4 About disability support services....................................................................................................................................... 5 Abbreviations...................................................................................................................................................................................................... 7 Definitions and often used terms................................................................................................................................ 8-9 Useful phone numbers and websites...........................................................................................................10 -11 Types of disabilities................................................................................................................................................................................ 14 Disability at different ages. ........................................................................................................................................................ 16 Understanding the NDIS............................................................................................................................................................... 21 Eligibility/How to apply for the NDIS........................................................................................................................ 22 Partners of the NDIS............................................................................................................................................................................. 23 Early intervention under NDIS............................................................................................................................................. 28 Planning meeting and your first plan...................................................................................................................... 32 Planning meeting checklist........................................................................................................................................... 37-38 What support can I get?................................................................................................................................................................. 39 What is Core support?....................................................................................................................................................................... 40 What is Capital support?............................................................................................................................................................... 41 What is Capacity building support?............................................................................................................................ 43 Managing your plan............................................................................................................................................................................. 48 NDIS pricing....................................................................................................................................................................................................... 51 Financial support....................................................................................................................................................................................... 53 Education............................................................................................................................................................................................................... 54 Employment and volunteering options.............................................................................................................. 55 Companion Card........................................................................................................................................................................................ 57 Accessible transport............................................................................................................................................................................. 57 Disability advocates.............................................................................................................................................................................. 59 Carer support................................................................................................................................................................................................... 60 Diversity.................................................................................................................................................................................................................... 62 How to read the tables. ................................................................................................................................................................... 64 In Home & Community Support..................................................................................................................................64D In Home & Community Support Directory........................................................................................... 85-96 Therapist & Specialists...................................................................................................................................................................... 97 Therapists & Specialist Directory.................................................................................................................. 104 -116 Accommodation....................................................................................................................................................................................117 Accommodation Directory.....................................................................................................................................125-128 Advisors................................................................................................................................................................................................................129 Advisors Directory.................................................................................................................................................................137-146 Equipment & Technology. ......................................................................................................................................................147 Equipment & Technology Directory........................................................................................................153-162 Mental Health.............................................................................................................................................................................................163 Mental Health Directory..............................................................................................................................................169-172 Tasmania area map............................................................................................................................................................................173 Victoria area map..................................................................................................................................................................................174 Index..........................................................................................................................................................................................................................176

Feature stories

Sharon’s story – From a journey of ups and downs

to reaching great heights............................................................................................................................... 12 -13

Natalie’s story – Accessing supports when living rural.................................................... 30 -31

Meg’s story – Being a mum is the greatest thing I’ve ever done

– with or without MS.................................................................................................................................................. 46 -47

The right support has the power to change lives........................................................... 70 -71 Finding a perfect fit for Tom...................................................................................................................... 132 -133 DisabilitySupportGuide.com.au

Start your NDIS journey here I am new to NDIS

I have NDIS approval

Check if you are eligible and apply for funding

Get ready for your planning meeting

Contact NDIA

1800 800 110 or visit DisabilitySupportGuide.com.au Read more on page 22

more on page 28.

more about plan management options on page 48.

activities like going to the shops, helping you shower or

helps maintain, increase or improve your skills and functional

agency or your service provider sends these people to help

Capacity building support – Funding for therapies

Funding – Supports paid for under the NDIS. These supports

independence. Also see ‘Capital support’ and ‘Core support’.

and needs.

and services that will help you build your skills and

are documented in a person’s plan and must meet your goals

Capital support – Funding for aids and equipment to allow

Government funded – Money or funds for supports made

This can also include funding for specialist accommodation.

Informal support – Help you’re receiving from family, friends

Carer – Someone who looks after a person with disability.

shopping or driving you to appointments. You don’t pay

Carers statement – A document describing the care

Intervention support – A combination of the different

person with disability receives appropriate support in their

independence and participation within your community.

Core support – Funding for supports that will help you go

organisations that have partnered with the NDIA to help

‘Capital support’.

preparing plans and connecting participants to services and

you to live independently or helps your carer to support you.

available by the State/Territory or Federal Government

Also see ‘Capacity Building support’ and ‘Core support’.

and social networks with activities like cooking meals, going

This can be a family member or a paid helper.

these people to help you.

provided by an informal carer to a loved one to ensure the

supports available to help maintain or improve your

NDIS plan.

Local Area Coordinators (LAC) – Local community

about your daily life. Also see ‘Capacity Building support’ and Developmental delay – When a child develops at a slower

rate than other children of the same age and doesn’t reach milestones at the expected times.

Diagnosis – The identification of a disease, disorder,

condition or disability following assessments, tests and discussion about symptoms.

DPS Guide to Disability Support Tasmania/Victoria 2020

access and manage the NDIS by providing information, providers. Read more on page 23.

Modifications – Changes made to an environment, product or equipment to make it easier to use or access to help increase your independence.

National Disability Insurance Agency (NDIA) – The

independent Government agency that looks after the funding and coordination of the NDIS.

National Disability Insurance Scheme (NDIS) – The

Provider – A person or organisation that delivers products or

with disability or early intervention needs, to meet their

provider’.

Government–run program that helps support people living individual needs, reach personal goals, participate in the community and increase their independence.

Participant – Someone who has been approved to receive supports through the NDIS.

services to people living with disability. Also see ‘Registered Registered provider – A person or organisation that has

registered with the NDIS and meets certain criteria to provide a product or service to participants of the NDIS. Also see ‘Provider’.

Participant statement – a document describing the goals

Respite – A break from your usual living or caring

the NDIS.

community, at someone else’s home or in home support.

and aspirations you want to achieve with the help of

environment. This could be at a day centre, within the

Plan – A document detailing the individual needs and goals

Scheme – Another word for program. Used as a shortened

under the NDIS to help meet those goals.

(NDIS).

of a participant and the types of supports that will be funded Plan implementation – Organising the supports and funding within your NDIS plan so it works for you.

Plan managed – One of the management options available where a plan manager handles your NDIS plan and will

term to refer to the National Disability Insurance Scheme

Self managed – One of the management options available where you organise supports and payments to providers

yourself. Also see ‘Agency managed’ and ‘Plan managed’. Read more about plan management options on page 48.

look after the payment of services and products. Also see

Service agreement – A contract between you and your

management options on page 48.

be delivered.

‘Agency managed’ and ‘Self managed’. Read more about plan

provider detailing the types of services and supports that will

Plan manager – A professional who can help you get the

Specialist Disability Accommodation (SDA) – Funding

and payments associated with your supports.

housing. Available under the ‘Capital supports group’ to

most out of your NDIS funding by handling the paperwork Plan review – Meeting with your LAC or NDIA representative

towards the cost of purpose built or specialist designed some high support needs NDIS participants.

to review your plan, measure your progress against your

Unregistered provider – A person or organisation that has

as explore and set new goals for your next plan.

adhere to NDIA guidelines and pricing. Also see ‘Provider’.

goals and discuss what supports are or aren’t working as well

chosen not to register with the NDIS and does not need to

Planning meeting – Meeting with a LAC or NDIA

representative to discuss your needs and goals that will form the basis of a plan of supports.

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KNOW SOMEONE LIVING WITH DISABILIT Y? Disability Support Guide gives you all the information you need to make informed decisions and connect with the best support for you.

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PROVIDERS LISTED

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Useful phone numbers and websites Below is a list of phone numbers and websites of a range of Tasmanian, Victorian and National organisations that may be able to help you get started on your disability journey.

Tasmania Advocacy Tasmania.................................................................................................. 1800 005 131 advocacytasmania.org.au

Disability and Community Services........................................................1300 135 513 communities.tas.gov.au/disability

Autism Tasmania - Hobart................................................................................. 03 6231 2745 autismtas.org.au

Expressions Australia (formerly Tasmanian Deaf Society)......................................................... 03 6228 1955 tasdeaf.org.au

Association for Children with Disability (Tas) ............................. 1800 244 742 acdtas.com.au

Autism Tasmania - Launceston.................................................................... 03 6344 1212 autismtas.org.au Brain Injury Association of Tasmania................................................... 03 6230 9800 biat.org.au

Carers TAS........................................................................................................................... 03 6144 3729 carerstas.org Cerebral Palsy Tasmania..................................................................................... 1800 001 141 cptas.org.au

Companion Card (TAS)......................................................................................... 1800 009 501 companioncard.dpac.tas.gov.au Department of Health (TAS)............................................................................1300 135 513 dhhs.tas.gov.au

Disability Assessment and Advisory Team (DAAT) South East/South West................................................................................... 03 6166 1127 North.................................................................................................................................. 03 6777 1060 North West................................................................................................................... 03 6477 7609 dhhs.tas.gov.au/service_information/disability/ disability_services

Victoria Action on Disability within Ethnic Communities.....................1800 626 078 adec.org.au

Amaze (formerly Autism Victoria).............................................................. 1300 308 699 amaze.org.au Arbias (aquired brain injury).............................................................................03 8388 1222 arbias.org.au Association for Children with a Disability....................................... 03 9880 7000 acd.org.au

Belonging Matters.................................................................................................... 03 9739 8333 belongingmatters.org Brain Injury Matters................................................................................................ 03 9639 7222 braininjurymatters.org

Cerebral Palsy Support Network.............................................................. 1300 277 600 cpsn.org.au

Companion Card (VIC)........................................................................................... 1800 650 611 companioncard.org.au

Department of Health and Human Services (VIC). ................. 1300 650 172 dhhs.vic.gov.au

Disability Advocacy Victoria. ........................................................................ 03 5222 5499 disabilityadvocacyvic.org.au Disability Advocacy Resource Unit..........................................................03 9639 5807 daru.org.au DisAbilityconnections (Victoria)............................................................... 03 9687 7066 disabilityconnections.org.au Disability Resource Centre.............................................................................. 03 9671 3000 drc.org.au

DPS Guide to Disability Support Tasmania/Victoria 2020

Down Syndrome Tasmania.............................................................................. 1300 592 050 downsyndrometasmania.org.au

Guide Dogs Tasmania........................................................................................... 1800 484 333 guidedogstas.com.au

Finding Your Way........................................................................................................ 1800 244 742 findingyourway.com.au

Multiple Sclerosis Ltd............................................................................................. 1800 042 138 ms.org.au National Disability Services TAS................................................................. 03 6212 7300 nds.org.au

Office of the Public Guardian........................................................................03 6165 3444 publicguardian.tas.gov.au

Riding for the Disabled Association of Tasmania. ................... 0429 943 247 rdatas.org.au Speakout Advocacy.................................................................................................03 6231 2344 speakoutadvocacy.org

Tasmanian Autism Diagnostic Service (TADS)..............................03 6166 1100 communities.tas.gov.au/disability/ tasmanian-autism-diagnostic-service-tads

Disability Services Commissioner............................................................1800 677 342 odsc.vic.gov.au Disability Sports Victoria....................................................................................0497 112 101 dsvic.org.au Down Syndrome VIC...............................................................................................1300 658 873 downsyndromevictoria.org.au

Expressions Australia (formerly Vicdeaf).......03 9473 1111/1300 780 225 expression.com.au Guide Dogs VIC............................................................................................................ 1800 804 805 guidedogsvictoria.com.au

Multiple Sclerosis Ltd............................................................................................. 1800 042 138 ms.org.au Muscular Dystrophy Australia...................................................................... 03 9320 9555 mda.org.au National Disability Services VIC..................................................................03 8341 4300 nds.org.au

Office for Disability ................................................................................................ 1300 880 043 dhhs.vic.gov.au/office-disability Office of the Public Advocate........................................................................ 1300 309 337 publicadvocate.vic.gov.au Riding Develops Abilities...................................................................................03 9258 4730 rdav.asn.au VALID. ......................................................................................................................................03 9416 4003 valid.org.au

Villamanta Disability Rights Legal Service. ..................................... 1800 014 111 villamanta.org.au

Women with Disabilities Victoria (WDV).......................................... 03 9286 7800 wdv.org.au

Useful phone numbers and websites continued National

Australian Federation of Disability Organisations................. 1800 219 969 afdo.org.au Carers Australia. ...........................................................................................................1800 242 636 carersaustralia.com.au Carer Gateway................................................................................................................1800 422 737 carergateway.gov.au Carer Gateway Counselling Service........................................................ 1800 242 636

Centrelink - Disability, Sickness & Carers Line........................................... 13 27 17 servicesaustralia.gov.au/individuals/centrelink Deafness Forum of Australia..........................................................................02 6262 7808 deafnessforum.org.au Department of Health .......................................................................................... 02 6289 1555 health.gov.au Department of Social Services..................................................................... 1300 653 227 dss.gov.au Department of Social Services . .................................................................. 1300 653 227 Early Intervention Helpdesk........................................................................1800 778 581 dss.gov.au/disability-and-carers/programmes-services Disability Advocacy Finder.................................................................................................................. disabilityadvocacyfinder.dss.gov.au/disability/ndap

Disability Employment Services (DES)............................................... 1800 805 260 jobaccess.gov.au First People’s Disability Network.............................................................. 02 9267 4195 fpdn.org.au Inclusion Australia......................................................................................................................................... inclusionaustralia.org.au Independent Living Centre............................................................................ 1300 885 886 ilcaustralia.org.au

Lifeline

13 11 14 lifeline.org.au

Medicare............................................................................................................................................ 13 20 11 servicesaustralia.gov.au/individuals/medicare MyGov. ................................................................................................................................................ 13 23 07 my.gov.au National Continence Helpline...................................................................... 1800 330 066 continence.org.au National Dementia Helpline.......................................................................... 1800 100 500 dementia.org.au/helpline National Disability Insurance Agency/Scheme.......................... 1800 800 110 ndis.gov.au National Disability Services.............................................................................02 6283 3200 nds.org.au National Ethnic Disability Alliance...........................................................02 6262 6867 neda.org.au National Relay Service Voice Relay number............................................................................................ 1300 555 727 TTY number.............................................................................................................................. 13 36 77 SMS relay number................................................................................................. 0423 677 767 communications.gov.au/national-relay-service NDIS Quality and Safeguards Commission............................... 1800 035 544

ndiscommission.gov.au People with Disability Australia................................................................. 1800 422 015 pwd.org.au Relationships Australia.........................................................................................1300 364 277 relationships.org.au Services Australia (formerly Department of Human Services)................................................. 13 24 68 servicesaustralia.gov.au Translating and Interpreting Service..................................................................13 14 50 tisnational.gov.au

We see you We see a meal being planned. We see making good choices. We see ability. We see independence. We see everyone as equal. For everyday disability support you can count on visit lifestylesolutions.org.au or call 1800 634 748 LIFESTYLE SOLUTIONS IS A REGISTERED NDIS SERVICE PROVIDER

Tessa out fruit and vegetable shopping with her Support Worker Lisa.

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FEATURE STORY

Sharon’s story – From a journey of ups and downs, to reaching great heights Sharon’s journey with her now adult son Lee and teenage daughter Keeley, both diagnosed with autism, has been about learning and adapting to the way her children see and interact with the world. Lee was diagnosed at the age of 10,

“I went to doctors and they said he

Lee was told he would struggle in

of five, both initially with Aspergers,

getting lots of ear infections, and these

a family of his own. Now Lee has

while Keeley was diagnosed at the age later revised to autism spectrum disorder (ASD).

had trouble with his hearing. He was

were impacting on his learning, so they gave him grommets.”

The process of diagnosing her son

At the age of five, Lee was diagnosed

that when the diagnosis finally came

disorder (ADHD) and then at

with autism was long and Sharon says it provided her with a sense of relief because she now knew why he was

struggling and how she could start to help him.

with attention-deficit/hyperactivity age 10, he was declared high functioning and low in social and motor skills.

Sharon first suspected there “was

“From there Lee

years old. She often felt she had trouble

a hearing test in

something wrong” when Lee was two communicating with him and that he wasn’t understanding her.

had to go and have

we are going

found out that from birth to

to get.”

“His brain cannot block out outside noises. So if the noise levels are

normal and there is no talking, then

he hears 100 percent, but if the noise

levels go up and there is a lot of noise around, then Lee only hears a third of the world.

“They also told me that my son was a competent lip reader. . . and it wasn’t

until it was brought to my attention

that I went ‘Oh my God’ he does too’

and I know he still does that today. He

compensates for what he can’t hear by

DPS Guide to Disability Support Tasmania/Victoria 2020

train driver.

In Keeley, who was a late walker and crawler, Sharon noticed

iPads are what

word that I said.

and his goal is to become a freight

need to learn then

Hospital, and we then

Photo: Keeley Johnson/Provided

a qualified security and bodyguard,

“If iPads

the age of five he had never heard a

Selfie of Keeley

two girls, aged four and one. He is

are what we

the Royal Melbourne

reading lips.”

society and that he wouldn’t have

similarities with Lee and, at the age of five, Keeley was

also diagnosed with

Aspergers.

Keeley had also

previously been

diagnosed with Barlow

Syndrome, a common heart valve

abnormality, and Spondylolisthesis, a spinal disorder where a vertebra slips forward onto the bone below it.

Finding support a challenge For Sharon, finding support for

her children wasn’t easy to begin

with, because there wasn’t a lot of information or support available.

“My son was diagnosed back in 2002. Back then, there were no autism

services available, and it wasn’t very well known," Sharon says.

But when services were available, they were able to offer Sharon and her

family the support that they needed.

FEATURE STORY

“We went through Carers Victoria and

Sharon says that Keeley’s injustice was

Vista, and they were really good.

age 13, “Mum we have a right to an

got hold of an organisation called

They were able to help us and give us some support, time out and things like that. Keeley was also seeing a speech therapist.”

what caused her daughter to say at

education as much as anyone else. We

have dreams too. So if iPads are what we

need to learn then iPads are what we are going to get.”

Although Keeley has now outgrown

Keeley’s Cause was born not long

Sharon says that they have learnt

children diagnosed with autism and

many of the services she once used,

enough to be able to continue the work throughout Keeley’s life.

Pushed through the system As Keeley progressed through her

school years, she soon found that she

struggled not only with Maths, English, but also with retaining information. “Keeley can read a whole book,

450 pages, she’ll read the whole book but if you ask her what that book is about she

cannot tell you what it is about, she can only tell you that she read it," Sharon explains.

intellectual disabilities. Starting with

a small goal of two sausage sizzles to

raise money for iPads for two children

with a similar diagnosis as her, Keeley's

Cause exceeded expectation as well as

her original goal and in February of 2018

she was able to present the first six iPads in Ballarat.

Keeley has since raised $70,000

for Keeley’s Cause through

doing sausage sizzles,

“You need to

to head to High

School, the decision

was made, due to bullying

not be in front

volunteering events and donations

and at the start

of 2019 Keeley’s

Cause became a

them, but beside

them throughout

and travel distance, to home

the journey.”

school. In the process of this, she needed a cognitive report.

“We obtained the cognitive report

which came back to say Keeley had an intellectual disability on top of her autism.

“She has an IQ of 62, and she functions at a grade 3-4 level. Automatically that made us realise that she was being

set up to fail with education and that

individual learning plans weren’t really available, and these kids were more or

less being pushed through the system.”

A sense of injustice

It was this lack of support in school and

her inability to obtain an iPad to help her at school that inspired Keeley to make

sure no one else went through the same

Photo: SMia Stone/Provided

“They were always told to just try. They didn't have to be Einstein's but they

had to give things a go to help them

of them, or behind

As Keeley was ready

struggles she did.

after. The charity provides iPads for

national charity.

As Keeley continues

to receive greater

recognition for her work

with Keeley’s Cause, Sharon

says that her daughter is one of the

people that inspire her and that she couldn’t be prouder.

“I am so inspired, and I absolutely admire her for what she decided to do so that nobody has to go through what she

went through and feel the pain she did.”

Reflecting on the journey

understand more of what they could and couldn't do.

“It's been quite a journey with ups and

downs, meltdowns, tears, being bullied

and singled out but they’ve grown up to be resilient kids, as best they can be, in

what is an unpredictable world for them. “I am so very proud of them both.” Sharon says that one of the most

valuable things raising her kids has

taught her is how to be a better parent and person.

“You need to not be in front of them, or behind them, but beside them throughout the journey.

“When you take [the journey] together, the struggles are there, but the

highlights are so much more. The things that they do and that they then create because they feel safe enough to be

who they are, that’s when you see what

When looking back on when they were

they are capable of doing, who they

Sharon couldn’t be prouder of her

“It was a hard slog to get through

first diagnosed to where they are now, children and what they are doing.

really are, and what they are really about. because people didn’t know much

“I look back now on all their struggles to

about autism then. So we went along

grateful for the insights those struggles

“My approach was my child has a

understand them to help guide them

able to do some things the same as

become who they are today, and I am so

and winged it.

have given me. It meant I could better

disability, that’s okay. We may not be

to achieve the best they could at any given task.

other people can do, but we are going to learn to do them to the best of our ability.”

DisabilitySupportGuide.com.au

Types of disabilities In general, a disability is a physical, mental, cognitive or developmental condition that is likely to be permanent and limits a person’s ability to engage or take part in everyday activities or interactions. There are many different types of disabilities

and each one can affect people in different ways. There are different causes of disability. The

condition may be due to a genetic condition, the result of an injury or illness, or can be caused by complications during pregnancy or birth.

However, sometimes the reason for disability is simply unknown or can’t be determined.

The different types of disabilities can roughly

be grouped into four main categories: physical, intellectual, sensory and mental health.

Physical disabilities A physical disability involves long-term or

permanent loss of part of your body’s physical

function. It can affect your mobility, stamina or skills in performing tasks. Physical disabilities

can be genetic and the result of something that happened during pregnancy or birth or can happen as part of an illness or injury.

Physical disabilities commonly involve

impairments of the neuromusculoskeletal

system, such as amputation, accident or injury, acquired brain injury, cerebral palsy, epilepsy, motor neurone disease, multiple sclerosis,

muscular dystrophy, Parkinson’s disease, polio, respiratory disorders or spina bifida.

For more information on physical disabilities, visit DisabilitySupportGuide.com.au

Intellectual disabilities There is a wide range of intellectual disabilities

and the level of disability can vary from person to person.

Somebody with an intellectual disability

may have a reduced ability to think, learn

or communicate which poses challenges in

relationship building, education, behaviour, inclusion and employment.

Intellectual disabilities can be genetic or caused

Around one-third of Australian households include a person with disability

by complications during pregnancy or birth,

through some illnesses, exposure to alcohol and drugs or after an accident.

The most common intellectual disabilities

include autism, developmental delay, Down

syndrome, fetal alcohol spectrum syndrome and fragile x syndrome.

To find out more about intellectual disabilities, visit DisabilitySupportGuide.com.au 14

DPS Guide to Disability Support Tasmania/Victoria 2020

Sensory disabilities Everyday we use our senses to understand the world around us. For someone with a sensory disability this is particularly difficult.

A sensory disability affects a person’s senses; their sight, hearing, smell, touch, taste or spacial awareness.

People with sensory disability may feel sensory input more or less intensely than other people which impacts on a person’s ability to interact in different environments and perform daily activities.

For people with sensory difficulties there are three main components:

⃝ Sensory modulation disorder is a

problem with turning sensory messages into controlled behaviour that matches the nature and intensity of the sensory

information. For example, over-reactions

to touch, movement, sounds, odours and tastes can cause discomfort, avoidance, distractibility and anxiety.

⃝ Sensory-based motor disorder is a

problem with stabilising, moving or planning a series of movements in

response to sensory demands. For

example, deficits in balance, gross motor and fine motor coordination and the

ability to perform skilled, familiar and/or novel motor actions.

⃝ Sensory discrimination disorder is a

problem with sensing similarities and differences between sensations. For

example, incorrect processing of visual or auditory input, inattentiveness, disorganisation and poor school performance.

The most common sensory disabilities include

autism, hearing impairment, sensory processing disorder and vision impairment.

For more information on sensory disabilities, visit DisabilitySupportGuide.com.au

Mental health Someone with a sensory disability may feel sensory

According to the World Health Organisation,

It is important to remember not all mental

every individual realises their own potential,

under the National Disability Insurance Scheme

mental health is a state of wellbeing in which can cope with the normal stresses of life, work

productively and is able to make a contribution to their community.

Severe mental health conditions can cause

psychological disabilities. Someone living with

input more or

a mental illness may withdraw from work,

less intensely

thoughts, moods, behaviour and the way

than other people

education and social activities as it affects people perceive the world around them. People with mental illness may require medication or regular psychological

assessments to manage their condition.

health conditions are considered a disability

(NDIS). However, if the psychosocial disability is permanent or likely to be permanent, has a

significant impact on the person’s everyday life

and their ability to participate in the community and is likely to require lifelong support, you may receive NDIS support, providing you meet the other age and residency requirements.

Common mental health conditions include

schizophrenia, obsessive compulsive disorder,

post traumatic stress disorder and depression. To find out more about psychosocial disability, head to DisabilitySupportGuide.com.au. DisabilitySupportGuide.com.au

Disability at different ages Living life through different stages, from infancy to early childhood and primary school age, adolescence, adulthood and into old age, all have their own challenges and demands. For a person with disability, going through

these developmental transitions means that the focus and supports may change over time.

The focus of supports for a child with disability in primary school won’t be the same as for an adult. And a teenager on the path to

independence has different challenges from

a person with disability nearing the age of 65

who may be looking at a possible transition into aged care services.

To help you find age appropriate support, age groups are highlighted within each directory table in the second half of this Guide.

For preschool children with disability, early intervention is the best way to support their development

Preschool 0 - 4 years The first few years of a child’s life are a very

Early intervention will work best when tailored

things, discover the world and reach important

early intervention proving the most effective.

exciting time. As we watch them learn new

milestones, it is an especially pivotal time for a child with special needs.

However, the quality of therapy is always better than the quantity.

For preschool aged children with disability, early

Most therapies can be undertaken at a range of

development. If you have questions or concerns

home, in a therapist’s office, at child care or

intervention is the best way to support their

about your child’s development speak to your GP or paediatrician. They can monitor your

child’s progress and direct you to other health services if needed.

to your child’s individual needs with intensive

locations including in the comfort of your own kindergarten or online via video conferencing. Some common therapies for preschool aged children include occupational therapy for

fine motor skills, physiotherapy for balance,

Once your child has been diagnosed, your

sitting, crawling and walking, and speech

suited to your child. Your therapy options could

eating and drinking skills. Disabilities such

intervention with a therapist or a group session

hearing and vision impairments may require

doctor can suggest therapies or services best

therapy to help with speech, language and

involve parent-child therapy, one-on-one

as autism spectrum disorder, cerebral palsy,

with other children.

specialised support.

DPS Guide to Disability Support Tasmania/Victoria 2020

A range of early intervention therapies are

available through hospitals, community health centres, specialist disability services or early intervention services.

When choosing early intervention therapies and services for your child, make sure they are: ⃝ Family and child focused

⃝ Flexible and allow yourself and other family members to work alongside your child

⃝ Monitoring progress regularly

⃝ Specifically designed for children with disability.

It’s important to remember every child is

different and no single program will suit every child with disability and their family.

As a parent, it’s vital to do your research, ask questions and focus on what you want for

you and your child, when planning their early intervention strategies.

⃝ Tailored to your child’s needs

You can find a range of support options in the

⃝ Well-structured and supportive

DisabilitySupportGuide.com.au.

⃝ Focused on the development of new skills

directory tables starting on page 64D or visit

⃝ Proven effective through evidence-based research on real people

⃝ Developmentally appropriate with tailored plans and qualified staff

Every child is different and no single program will suit every child with disability and their family

Kids 5 - 12 years Between the ages of five and 12, your

A range of disability support options are

world gets bigger and they start to further

schooling years, with most schools catering to

child continues to grow and develop, their

expand important relationships outside the family environment.

available to help your child throughout their

children with disability. To find out more about educational support, turn to page 54.

Becoming independent, developing friendships,

Supports may change as your child gets older

how to manage problems and conflicts can

and support services to make sure they still

getting along with people and learning

be challenging skills to master for children with disability.

Helping your child to work through those challenges and teaching them tools and

strategies to manage different situations and

people are important skills to develop during those years.

For many children with a disability, schooling

can be a challenging time. However, there are a number of ways to make this easier and ensure they feel supported by parents, teachers and peers as they develop lifelong skills.

As a parent of a child with disability you are able to choose the best option for your child and

your family, regardless of their level of disability. Besides choosing the type of school, there are

other aspects to consider such as financial costs,

and you may want to check in with therapists meet your child’s needs.

As your child approaches high school age, you

may want to consider putting supports in place

to assist with the transition from primary school to high school.

Adding community supports, such as local

sporting clubs, community activities or support groups, can all be an extra social component that can benefit your child’s development at this age.

Getting your child the support they need as early as possible puts them in good stead

for the future. You can find disability service

providers offering a range of supports in the back half of this Guide starting on page 64D or visit DisabilitySupportGuide.com.au.

accessibility and safety.

DisabilitySupportGuide.com.au

Teenagers 13 - 17 years Transitioning to adulthood is a huge emotional and psychological step, where hormonal

changes, secondary education and preparing for employment play a key role.

During this time, teenagers often feel self-

conscious and pay particular attention to the

views and opinions of those around them. It is also a time where discrimination may wiggle its way into school and work life.

The Disability Discrimination Act (1992)

protects people with disability from being

treated unfairly, as well as their relatives, friends and carers. If you experience discrimination, speaking with teachers and management is the first step.

It is important for people with disability to have

the necessary supports to navigate adolescence, learn life skills and find their way into becoming independent adults.

Challenges may arise during puberty with hormonal and body changes. There are a

number of health workshops that can help people with disability and their families

understand the changes that are taking place.

Government bodies also provide a myriad of information on adolescent issues for people with disability. Keeping an open line of

communication between parents and doctors is just as important.

A number of programs are available to help with the transition of people with disability from

high school to the workforce. Often these are

run as vocational training, where students gain credit towards their high school accreditation

through a work placement. This enables them to learn lifelong communication, teamwork

Challenges throughout

and time management skills while building

relationships with customers and colleagues.

adolescence can include:

Most high schools also provide career

• going through puberty

disability decide on a career path, establish

• hormonal and body changes • low self esteem

• bullying by peers • stress

• trouble with decision making

• getting ready for employment

counselling which can help people with a plan and set goals for getting there.

For people with disability, the transition into

adulthood can be daunting and overwhelming,

but support from family, friends, colleagues and teachers, among other support staff, can help them reach their full potential.

For a list of support options go to the directory section of this Guide starting on page 64D or visit DisabilitySupportGuide.com.au.

DPS Guide to Disability Support Tasmania/Victoria 2020

Around 53%

Adults 18 - 64 years With some planning, support and

encouragement most adults with disability can learn new skills, build relationships, be

part of the community, and ultimately live a meaningful life.

Adults living with disability face a variety of

challenges on a daily basis in the community and in the workplace. There may be

barriers around attitude, communication, physical obstacles, policy, programs or social environments.

of people with Social – barriers in employment, education and other areas of society.

People with disability are more likely to fall

victim to violence, fraud, abuse, neglect and

sexual assault, in and outside the workplace. A number of organisations including People with Disability Australia (1800 422 015),

1800RESPECT (1800 737 732) and Women With Disabilities Australia (0438 535 123) work to

prevent and protect people with disability from these situations.

Alongside discrimination and

a disability

between 15 and 64 years old

are currently employed,

compared to 83% of

people without a disability

accessibility, the main barrier adults

with disability face are opportunities for employment.

Statistics show approximately 53% of

people with a disability aged between 15 and 64 years old are currently

employed, compared to 83% of people without a disability.

The Department of Social Services’

Disability Employment Services (DES) offers employment assistance for Photo: Daryl Charles - supplied by Eurella Community Services, NSW

Some examples of these are: Attitude – discrimination and stereotyping

people with disability by assuming they are unhealthy and have poor quality of life.

Communication – messages that cannot be

understood by people with vision, auditory or cognitive impairments.

Physical – structural obstacles that hinder

people with mobility impairments, such as buildings without ramps or lifts.

Policy – barriers within laws and regulations, such as denying qualified people with

disability the opportunity to participate in or benefit from programs and services.

Programmatic – barriers limiting the

effective delivery of healthcare programs such as lack of accessibility, inconvenient

scheduling, limited communication and lack of understanding.

job seekers with disability across a

network of Australian organisations.

These organisations play a pivotal role in

helping people with disability, injury or a health condition prepare, search for and maintain

employment. DES can help with the preparation for work through training in specific job skills, job search support, resumé development,

interview skills and workplace modifications. The Government’s Job Access initiative is

a national hub providing information and

resources to people with disability, employers and service providers.

Read more about employment and volunteering options on page 55.

Approximately one in six adults with disability live independently, so for those who don’t, an accommodation, support and financial plan

needs to be put in place for when their parents or carers are unable to support them anymore.

DisabilitySupportGuide.com.au

Seniors 65+ years Just over half of Australians aged over 65 years old live with a disability, with almost 20% of older Australians living with a profound or severe disability.

The likelihood of living with disability increases with age. Two out of five people with disability are aged 65 years or older, whereas almost

nine in 10 people aged 90 and over (88%) have a disability.

If you became a participant of the National

Disability Insurance Scheme (NDIS) before you

turned 65 years old, you can continue to receive services funded by the Scheme, as long as it meets your needs.

If you live in an area where NDIS is available but

you are over 65 years old you will not be eligible for NDIS support. In this case the supports you

You will need to be assessed by an Aged Care

or Territory funded disability support program

you can receive Government funded in home

have been receiving previously through a State will continue but they will be transferred to a national program called the Commonwealth Continuity of Support (CoS) Programme.

Assessment Team/Service (ACAT/S) before

supports or move into an aged care home.

Contact My Aged Care on 1800 200 422 or visit

MyAgedCare.gov.au to register your details or to

This program, run by the Australian

organise an assessment.

sure you’ll receive ongoing support at the same

help you find information about the different

Government’s Department of Health, will make

The AgedCareGuide.com.au website can

level as before. Your fees won’t change and you

types of aged care options available, eligibility,

can stay with the same service provider.

referrals to service providers and the cost of

CoS provides accommodation support,

your aged care support.

therapy and behavioural support, community

Aged Care offers detailed information about all

recreation programs and respite.

options available, as well as a comprehensive

community support such as counselling,

access such as life skills development and

If you are not eligible for the CoS program and aged over 65 years old you may be eligible to

The DPS Guide to Home Care and DPS Guide to Government and non-Government aged care list of home and aged care providers and retirement communities in Australia.

receive assistance through Government funded aged care supports.

Basic assistance at home is offered through the Commonwealth Home Support Programme

(CHSP) and higher intensity support is available

under the Home Care Packages (HCP) program. If you are unable to continue to live

independently in your own home you may

choose to move into an aged care home to

make sure you receive around the clock care. 20

FACT:

Just over half of Australians aged 65 years and over live with a disability Order a copy of the DPS Guide to Home

Care or DPS Guide to Aged Care by visiting

AgedCareGuide.com.au or call 1300 186 688.

DPS Guide to Disability Support Tasmania/Victoria 2020

Understanding the NDIS The National Disability Insurance Scheme (NDIS) is an Australian Government initiative that was established to provide all Australians aged under 65 years and living with disability, with reasonable and necessary support in their everyday life, to help them live as independently as possible. The NDIS was officially launched in 2016 after a successful three year trial period. The Scheme has been introduced to centralise disability

support and replace most State and Territory based funding. It aims to give all Australians

access to similar supports regardless of where they live.

It is set up as an ‘insurance scheme’ which means that it takes a lifetime approach by

providing people with disability, their families

and carers with funding for support needed to provide long-term outcomes.

Currently more than 311,000 people have a NDIS plan.

Who runs it?

The National Disability Insurance Agency (NDIA) is the independent Australian Government agency coordinating the NDIS.

You may also be entitled to Capital supports which will give you access to resources or equipment such as wheelchairs, assistive

technology and home or car modifications. There will also be an option for Capacity

building supports that will help you develop

life skills, educational opportunities or help you find employment.

It is the central body that will provide

For more information on Core, Capital and

to services and activities, in order to deliver the

Accessing the NDIS

information and referrals, linking participants best individualised plans in the Scheme.

NDIS objectives The NDIS funds supports that are necessary for you to achieve your goals.

The Scheme recognises that needs and goals are different for everyone but the overall aim is to:

⃝ Help you develop greater independence ⃝ Assist you to get more involved in the community

⃝ Support you in getting a job ⃝ Find ways to improve your overall wellbeing.

Services and support

Capacity building supports turn to page 39.

You may be eligible to access NDIS supports if you live in Australia and have Australian

residency, are aged between seven and 65

and have a disability that affects your ability to perform everyday activities.

If you meet the eligibility criteria, have a lifelong

condition recognised under the NDIS or if you’re a child up to six years old with developmental

delay that can be reduced by early intervention, you can access the scheme.

The NDIS recognises that each person has

different needs and it works by allocating you

funds to implement an agreed plan of supports

NDIS supports aim to:

• help develop

independence

• assist to get

involved in the community

• support in

getting a job

• improve overall wellbeing

specific to your needs. The support plan may change over time to reflect any progress

In your NDIS plan you are able to receive

in your situation and any changes in your

of activities so you can start or continue your

Read more about eligibility for the NDIS and

Core, day-to-day living support for a range

personal circumstances.

participation in the community.

how to apply on pages 22.

DisabilitySupportGuide.com.au

Eligibility The National Disability Insurance Scheme (NDIS) is available to support people living with disability in Australia. Before you can access the Scheme, you must first meet its eligibility criteria. Anyone meeting the NDIS eligibility is called a participant and through the Scheme, they

will be able to access funded supports and an individual plan.

⃝ Availability in your area

To access the NDIS, it must be available in your area.

⃝ What disability you have

Supports and funding through the NDIS are

You must be living with a disability that

available to anyone with intellectual, physical

affects your ability to perform everyday

will be provided to all Australians who meet the

recognised under the NDIS as needing

or mental health (psychosocial) conditions and

activities. The condition must be

access requirements.

‘reasonable and necessary supports’.

To determine if you can access supports under the NDIS you need to meet a number of access requirements:

Most people with intellectual, physical or mental health (psychosocial) conditions are eligible for NDIS support. OR; You qualify under the NDIS early

⃝ Your age

The NDIS is only available to people with disability under the age of 65.

⃝ Your residency status

You must be an Australian citizen,

permanent resident or hold a Protected

Special Category Visa to be allowed access

intervention requirements if you are a child up to the age of six with a

developmental delay that can be reduced by early intervention supports.

If you think you meet the eligibility criteria, you can apply to join the NDIS.

to NDIS supports.

How to apply for the NDIS You will only be able to access the NDIS if you meet all of the eligibility criteria.

To become an NDIS participant and receive NDIS support, you will need to contact the NDIA and

you will be contacted by the NDIA or a

Local Area Coordinator (LAC) to arrange a planning meeting.

request an Access Request Form. Call the NDIA

It is important to note that there can be a wait

Form or visit ndis.gov.au.

being accepted as an NDIS participant and

on 1800 800 110 to request an Access Request Within the form you will be asked to confirm

for your application to be processed or between having your planning meeting.

who you are and you’ll need to answer a

While you wait you can access privately funded

NDIS access requirements. You may also be

management plan toward specific services.

your disability.

and how to prepare for a planning meeting

number of questions to see if you meet the

supports or get a referral from your GP to get a

asked for some additional information about

You can read more about what to expect

Once all the sections of your Access Request

on page 32.

Form have been completed it must be

submitted to the NDIA for consideration.

If your application has been approved

DPS Guide to Disability Support Tasmania/Victoria 2020

Partners of the NDIS The National Disability Insurance Scheme (NDIS) is delivering the best support possible to assist people with disability in exercising their right to choice and control. Over 330,000 people around Australia already have an approved individualised plan, with that number continuing to grow. The NDIS is available across Tasmania and

Once your plan is approved, the LAC helps

now supports more than 8,500 people living

implementation, and they will ensure you

Victoria and according to statistics, the NDIS with disability in Tasmania and over 95,000 people in Victoria.

Local Area Coordinators Across the country the National Disability

Insurance Agency (NDIA) has partnered with

local community based organisations who work with people with disability in the community to help with their NDIS journey.

These Local Area Coordinators (LACs) assist

the NDIA in working with you as a participant

to set goals as well as prepare and implement your plan.

They have been selected for their deep

understanding and knowledge of disability and its impact on individuals, families and carers. LACs have three key roles: ⃝ linking you to the NDIS ⃝ providing you with information and support in the community

⃝ working with your local community

to make sure it’s both welcoming and inclusive for people with disability.

For many people LACs are the main contact point for the NDIS.

Once your request to be part of NDIS has

been approved, you will be notified and a LAC

you put your plan into action, known as plan maintain the supports in your NDIS plan while helping achieve your goals.

The LAC can also help you understand your plan, choose and connect with service

providers, explore and link you with community and mainstream options and re-assess your

supports with you and your family as your plan progresses.

LACs are your key contact in discussing your NDIS plan and answering any questions you may have and they will help you evaluate

your current supports during your annual plan reviews.

LAC partners in Tasmania In Tasmania, the NDIA has partnered with

two local community-based organisations to provide LAC services: Baptcare and Mission Australia.

They work with you in your community to help you with your NDIS journey.

Each organisation covers different areas in Tasmania: Baptcare

⃝ North

⃝ South West

Call 13 22 78 to contact Baptcare about LAC services.

representative will contact you to arrange a

Mission Australia

to put your plan together and will send it to the

Call 03 6420 6850 to contact Mission Australia

It’s important to remember that while the LAC

03 6212 6850 for Mission Australia LAC services

they don’t approve it. This is the responsibility of

The map on page 25 indicates the different

planning meeting. The LAC will work with you

⃝ North West

⃝ South East

NDIA for approval.

about LAC services in North West Tasmania, or

puts your plan together and submits your plan,

in South East Tasmania.

the NDIA.

areas in Tasmania and the LACs covering

While you’re waiting to

be accepted

into the NDIS you may be

able to access privately funded

supports or get a

management plan through your GP

these areas.

DisabilitySupportGuide.com.au

Victorian LAC partners

The following three organisations have

Early Childhood Early Intervention Partners

in different areas across Victoria:

program is supporting young children who have

partnered with the NDIA to deliver LAC services Brotherhood of St Laurence

a disability or developmental delay.

⃝ Brimbank Melton

the age of six the NDIA has teamed up with early

⃝ Bayside Peninsula ⃝ Hume Moreland

⃝ North East Melbourne ⃝ Western Melbourne Call 1300 275 634 to contact Brotherhood of St Laurence about LAC services. Intereach

⃝ Goulburn ⃝ Loddon ⃝ Mallee

people LACs

are their main

contact point for the NDIS. They will

work with you to set

your goals

and create a plan to

achieve those

To deliver the best outcomes for children up to

childhood partners in the community to provide advice, assistance and support.

In Tasmania the NDIA has partnered with Baptcare and Mission Australia to deliver ECEI services:

Baptcare is looking after North Tasmania and South West Tasmania. Call Baptcare Tasmanian Early Childhood Early

Intervention on 1800 290 555 or email ECEITASMANIA@ndis.gov.au .

Call 1300 488 226 to contact Intereach about

Mission Australia provides ECEI services in

Latrobe Community Health Service

1800 572 152 or email eceitasmania@ndis.gov.au .

LAC services.

For most

The Early Childhood Early Intervention (ECEI)

⃝ Barwon

⃝ Central Highlands ⃝ Inner East Melbourne ⃝ Inner Gippsland ⃝ Outer East Melbourne ⃝ Outer Gippsland ⃝ Ovens Murray ⃝ Southern Melbourne ⃝ Wimmera South West Call 1800 242 696 to contact Latrobe Community Health Service about LAC services.

The map on pages 26-27 indicates the different

North West and South East Tasmania. Call

The following organisations are ECEI partners in Victoria:

Barwon Child, Youth and Family, servicing

the Barwon area can be contacted by phone 1300 012 293 or email ecei@bcyf.org.au.

Brotherhood of St Laurence looking after North East Melbourne, Hume Moreland,

Bayside Peninsula, Brimbank Melton and

Western Melbourne. Call 1300 275 323 or email ECEI.access@bsl.org.au .

Intereach is looking after Loddon, Goulburn, and Mallee areas and can be contacted on

1300 488 226 or email ECEI@intereach.com.au .

areas in Victoria and the LACs covering

Latrobe Community Health Service looks

NDIA managed areas

South West areas. Call 1800 242 696 or email

these areas.

For many people entering the NDIS, the LAC

will be their main point of contact for the NDIS. However, some regional and remote areas are not serviced by a LAC partner. In that case the

NDIA will work with you directly to connect you to supports in your area.

Call the NDIS on 1800 800 110 to find our more.

after the Central Highlands and Wimmera info@lchs.com.au .

Link Health and Community, servicing Inner

East Melbourne, Inner Gippsland, Outer East Melbourne, Outer Gippsland and Southern Melbourne. Call 1800 546 532 or email ecei@linkhc.org.au .

Merri Community Health Service is servicing the Ovens Murray area. Call 1300 665 437 or email ecei@merrihealth.org.au .

DPS Guide to Disability Support Tasmania/Victoria 2020

Tasmania LAC map These maps provide you with a geographical reference to the Local Area Coordinators operating in Tasmania.

Local Area Coordinators

KING ISLAND

Baptcare

Currie

Whitemark

Mission Australia

Grassy

FLINDERS

Stanley

BURNIE

EV D

CENTRAL COAST

DORSET Scottsdale

LATROBE

Exeter

WEST TAMAR

Sheffield

WARATAH-WYNYARD

Bridport

GEORGE TOWN

ui Ul

CIRCULAR HEAD

yn ya rd

Smithton

St Helens

LAUNCESTON

KENTISH

BREAK Oâ&#x20AC;&#x2DC;DAY

Launceston Deloraine

Scamander

Westbury Longford

MEANDER VALLEY

Rosebery

Poatina

Fingal

NORTHERN MIDLANDS Bicheno

Zeehan

Campbell Town Ross Queenstown

Strahan

Swansea

CENTRAL HIGHLANDS

GLAMORGANSPRING BAY

WEST COAST Oatlands Bothwell

SOUTHERN MIDLANDS

Ouse

Kempton

Hamilton

Triabunna Orford

BRIGHTON

Maydena

SORELL CLARENCE

GL EN

DERWENT VALLEY

CH Y

New Norfolk

Dunalley

Kingston

Huonville

Geeveston

HOBART

TASMAN Cygnet

KINGBOROUGH

Nubeena

HUON VALLEY Dover

Alonnah

DisabilitySupportGuide.com.au

Victoria LAC map â&#x20AC;&#x201C; regional

Latrobe Community Health Service

Intereach

Local Area Coordinators

Reproduced by permission of the Department of Sustainability and Environment

These maps provide you with a geographical reference to the Local Area Coordinators operating in Victoria.

DPS Guide to Disability Support Tasmania/Victoria 2020

Victoria LAC map â&#x20AC;&#x201C; metropolitan

Latrobe Community Health Service

Brotherhood of St Lawrence

Local Area Coordinators

These maps provide you with a geographical reference to the Local Area Coordinators operating in Victoria.

Reproduced by permission of the Department of Sustainability and Environment

DisabilitySupportGuide.com.au

Early intervention under NDIS Early intervention means addressing your child’s development, health and support needs as soon as possible. This could be through therapy, counselling, family support or special education. Providing quality early intervention for a child with a developmental delay or disability in their early years is critical to achieving the

best outcomes and reducing the likelihood of them needing ongoing supports in the

future. Effective early childhood intervention should be tailored to your child and family’s

needs and include evidence-based strategies and supports.

Under the National Disability Insurance Scheme (NDIS), the approach that supports children

up to six years of age who have a disability or

developmental delay, is called Early Childhood Early Intervention (ECEI).

Early childhood partners To deliver the best outcomes for your child the

National Disability Insurance Agency (NDIA) has teamed up with experienced early childhood partners in your local community, who will

provide assistance, advice and access to early intervention support for your child.

If your child is unlikely to have a lifelong

disability, or any long term effects are still

unclear, the ECEI partner will link your family

with mainstream supports and work with them over the short to medium-term.

They might also provide initial supports if the child needs them and monitor progress.

When your child turns seven years old they will be re-assessed to either move to an

individualised funded plan under the NDIS where a formal diagnosis is required, or

potentially transition to other Government support services.

Accessing support To access early intervention supports under

the NDIS for children aged 0-6 years you don’t need a formal diagnosis of disability. If you

have concerns about your child’s behaviour

or development you can call the NDIS hotline

If your child has a lifelong disability, the ECEI

on 1800 800 110 and request access to

plan that best suits your child’s needs and can

You can also be referred by your GP, family

partner will work with you to develop an NDIS help you to access services.

The ECEI process is about giving families

information, time to understand what supports are available to them and how the system

works, rather than sending them straight to service providers or mainstream supports.

NDIS support.

nurse, paediatrician or child care educator. More information about ECEI partners in

Tasmania and Victoria can be found on page 24. You will also find providers who offer early

intervention in the Therapists and Specialists directory starting on page 104.

During the ECEI process, families can build

their capacity and develop the skills to make

informed decisions throughout their child’s life. 28

DPS Guide to Disability Support Tasmania/Victoria 2020

Effective early

childhood

intervention should be

tailored to

your child and family’s needs

Early intervention The early childhood journey Every child is unique, so each early childhood journey will be different. However, there are

some common steps in the process of accessing ECEI supports.

All children will go through steps one and two, but the journey from there will depend on the individual:

1. Connect with an early childhood partner –

Through the NDIA, your own request or the

supports should:

• Be child-focused

• Be family-centred

• Be structured and supportive • Focus on quality therapy

• Include regular assessments • Build knowledge and skills

referral of your GP or Paediatrician.

2. Get some helpful information – Your ECEI partner will help you understand your

child’s support needs and provide you with

guidance and information that will help you

make decisions about the right supports and services for your child.

3. Discuss support needs – Your ECEI partner

will work with you to set goals for your child.

4. Referral to supports and services – Your ECEI partner will connect you to supports and

services available in your local community, or provide some initial early intervention

supports themselves if the child needs it. 5. Accessing the NDIS – If it is evident your

child would be best supported with an NDIS plan, your ECEI partner will work with you to request NDIS access and develop a plan.

6. Monitor progress – Your early childhood

partner and service providers will work with you to monitor your child’s progress against the goals you’ve set.

What to look for in early intervention supports If you are seeking early intervention support for your child you may want to consider the following key points:

⃝ Is the support family-centred? Supports should actively involve and engage parents and other family members and

be tailored to your family’s circumstances and priorities.

⃝ Is the support child-focused? Supports should be delivered based on your child’s needs and goals and aim to develop specific skills.

⃝ Is it structured and supportive? Supports should be delivered in an environment where you and your child feel comfortable and they should be highly structured, well organised, consistent and predictable.

⃝ Is there quality of therapy? Supports and services should be based on

solid evidence and research and delivered by practitioners with appropriate qualifications and experience.

⃝ Will there be regular assessments? Supports should be regularly reviewed and

progress is assessed against your child’s goals and milestones to measure progress.

⃝ Does it build knowledge and skills? Supports and information provided should

build the knowledge, skills and confidence of the family and important people in your child’s life.

DisabilitySupportGuide.com.au

FEATURE STORY

Natalie’s story – Accessing supports when living rural Supporting a child with disability can be difficult at the best of times but this is made even more challenging when disability services providers and formal supports are located a long distance away. For Natalie, living on a sheep and

“She hit all her milestones, learnt basic

South Australia means she makes the

with people, enjoyed imaginative play

cattle farm in the South East of

three hour drive to Adelaide every fortnight to get early childhood

intervention support and therapies for her daughter, Isabelle.

Four year old Isabelle has autism

spectrum disorder (ASD) and relies on a number of different therapies and

activities to help her develop and learn important skills.

words, loved meeting and socialising and always wanted to be involved and try to help me with duties around the house.”

involved when her

over two years old

Natalie says for the first two years of

her daughter’s life, there was no way of knowing Isabelle would be diagnosed with autism.

to change.

best support.”

“At first we didn’t notice or made

excuses for her changing behaviour, however, as time went on we had to

accept that something was happening. name and became more and more

withdrawn from all activities, family

and friends, including her little brother who she had loved so much.

“Our daughter seemed to be stuck in her own little world.”

Isabelle developed repetitive

behaviour, stopped imaginative play and became non-verbal.

Photo: Supplied

daughter and how we could

incorporate her needs into our daily lives.”

Developing skills

future, happiness

“She stopped responding to her

Natalie and daughter Isabelle.

knowledge of what it meant for our

Unsure of therapy

and getting her the

her behaviour started

Changing behaviour

“At the time we didn’t have a great

our daughter’s

was especially

born, but at just

signs until after she turned two.

“This was about

Natalie says Isabelle

baby brother was

with especially when there were no

options and with

minimal service

providers in their area,

the family realised they

had a challenging road ahead,

so Natalie’s husband, Jason changed

jobs and the four moved closer to the city to a sheep and cattle property,

reducing their drive to Adelaide from 10 hours to three.

“It is the nature of the agricultural

industry that rural and remote areas

are where the work is, so this is where we live.”

“I had a career path I worked really hard for but given our circumstances with

our daughter, we have chosen for me to be a full-time mother and carer to give our children the best chance of

Natalie describes the changes in

overcoming their hurdles.”

diagnosis as “heartbreaking”.

of delays, so the family is currently

her daughter, leading to an autism

Natalie’s son, Hamish also has a number

“This was a personal emotional

working on funding for intervention

rollercoaster for us to come to terms

DPS Guide to Disability Support Tasmania/Victoria 2020

and diagnosis.

FEATURE STORY

Travelling to Adelaide every fortnight for speech pathology, occupational

therapy and play therapy, Natalie says her daughter, now four years old, also

attends swimming lessons, playgroup and kindy gym to help her develop social and life skills.

“Given the distance and intensity of

therapy our daughter needs, we are fortunate enough to be able to stay with someone in Adelaide for on

average four nights, three days every second week.”

A different speech pathologist also travels close to their home on a

fortnightly basis during school terms,

allowing an extra therapy session with minimal travel.

Living remotely and accessing disability supports has been challenging for Natalie and her family.

“Wanting to start intervention without being able to afford it for months was awful,” Natalie recalls.

She noticed a lack of autism experience

Challenges

by the NDIS representative at their

“Travelling so regularly has definitely

first planning meeting and after doing

mention the kilometres on the car.

prepare herself for a plan review after

added to our financial pressure, not to “It is also mentally tiring constantly packing and unpacking, as well as being away from home and

to support one

another as much

and with their dad. Natalie says living

By writing an impact statement, Natalie helped the NDIS representative

“All your hard

your child having

and it’s a move

work will pay off in

and the kids get less time to be at home

12 months.

understand her daughter’s

my husband.

“We both are unable

her own research Natalie was able to

complex needs and

goals for the future she recommends.

the opportunity to

“You have to put the

be happy and more

remotely and accessing disability support is

capable in life.”

challenging but worth it. “The biggest motivation was deciding that no matter how hard or upsetting it all seemed, this was about our

daughter’s future, happiness and

reader in your shoes

for daily life. Presume

they don’t know about

your child’s disability or

what that means for your family.

Photo: Supplied

centres will get on board in providing disability services.

“The sad reality is that for children

and adults with special needs there is minimal support in remote areas.”

“I also hope that the NDIA can one day

provide funding for parents living away from the city to travel.

Don’t give up Natalie says it’s important for other

families living in rural and remote areas to do their research.

“Don’t accept the first or closest

therapy option you are given, research all the approaches so you can

decide what will best suit your child and situation.

“Don’t be scared to question your

providers to get a better understanding of what they’re doing and why, so you can support and continue therapy

“Give yourself plenty of time to write it

at home.

it to the National Disability Insurance

your own homework to learn what

way ahead of when you want to give

“I also highly recommend doing

Agency (NDIA).

you can do at home for your child,

getting her the best support she could

“My statement was 12 pages long and

such as the types of communication, environments and more.

and we would do whatever it took to

I think it took me about a month to

calming strategies, creating better

obtain it.”

finally complete.”

Goals for the future

Natalie is calling on more providers

“It goes a long way so don’t give up.

split the travel fee over families in the

child having the opportunity to be

Isabelle is now in her second year as a National Disability Insurance Scheme

(NDIS) participant after an “extremely painful” waiting game.

to service rural and remote areas and

“All your hard work will pay off in your

area they support, and hopes that

happy and more capable in life.”

more schools and community health

DisabilitySupportGuide.com.au

Planning meeting and your first plan If you’re new to the National Disability Insurance Scheme (NDIS), your first plan is your entry point and the start of your relationship with the Scheme. Once you have been accepted into the NDIS

You may choose to meet at the planner’s office

under the Scheme, you and/or your nominee

some cases, if you are unable to meet face-to-

but before you can begin receiving any services will be contacted by a representative from the

National Disability Insurance Agency (NDIA) to have a planning conversation.

location or they can come to your house. In

face, for example if you live in a rural or remote

area, the planning meeting may take place over the phone or through a video call.

Your planning meeting will take place with

supports, living

Every NDIS plan is individualised. To make sure

year? Have you had any modifications made

needs and goals, it’s important to take the time

they suit your needs?

What formal supports are you currently receiving? Do you receive therapeutic,

behavioural or work supports? If so, how

often? If you need special equipment to go about our daily life, such as a wheelchair or

planner will

and informal

Preparing for a planning meeting

⃝ Current supports

meeting your

current formal

Coordinator (LAC) or a NDIA Planner.

to think about your life in the following areas:

planning

consider your

a NDIA representative, such as a Local Area

you get the best plan possible that suits your

During a

around your home, like ramps or rails and do

⃝ Informal supports

What informal connections do you have and

who is important in your life at the moment?

arrangements,

regular activities as well as your

short and longterm goals

Do you currently receive any informal support from your parents, family and friends?

communication devices, how often do you use it and will it need updating in the next

⃝ Current activities

What regular activities do you attend

during the week and what activities do

you do occasionally? These could include

community group activities, sports practice, art classes or volunteering. It’s important to list these no matter how big or small, and

if you do them once a week or once a year.

Also, take note of how you get to and from these activities.

⃝ Living arrangements

Where do you live and who do you live

with? Are you happy with your current living arrangements or would you like to explore other options or is your situation likely to

change in the near future. For instance, you may be living with elderly parents who are your primary carers. Will they need extra

assistance themselves or move into aged

care in the future which means they can no longer care for you? 32

DPS Guide to Disability Support Tasmania/Victoria 2020

Together, you and

your planner ⃝ Short-term and long-term goals

The NDIS aims to help you increase your

independence and achieve what you want

in life. Think about things you would like to achieve in the short-term and maybe a few years from now.

Are the supports you are currently receiving helping you achieve these goals? Are

there barriers that are stopping you from achieving them?

Writing down this information will help you be as prepared as possible for your meeting.

will turn

your goals

into a set of actions and

develop steps you need

to take to

achieve them

What to bring To ensure the best outcome for you it is

recommended that you bring the following to your planning meeting:

⃝ Someone to support you. You can bring

anyone you’d like, this could be a parent, guardian, support person from a current

⃝ Information you have prepared before your meeting regarding your short

and long-term goals, current supports, relationships, living arrangements and activities.

⃝ Specialist reports and therapy

service provider or a disability advocate.

assessments. If you have been assessed

however, it can be helpful to have

reports that include recommendations

provide emotional support or fill in any

sure the reports include as much detail

You don’t have to bring a support person,

by a specialist make sure you bring any

someone you know present, who can

for certain therapies or supports. Make

gaps in information that is required.

as possible about why you need these supports or therapies to assist your

request for funding. Ideally the specialist report should include frequency of the recommended therapy and how the

supports will help you work towards the short or long-term goals in your plan.

⃝ Quotes from service providers to support any aids or equipment you’re requesting in your plan. These aren’t necessary but

could give your planner an idea about the level of funding you need.

⃝ A list of questions you would like to

ask the NDIS representative. If there is

anything about the process you do not understand, this is your opportunity to ⃝ Documentation relating to your life,

ask. You can also ask the planner to read

supports, health or disability. This could

back their understanding of your goals

or your family, letters from your doctor,

both on the same page.

include personal documents about you day program rosters, information from

your workplace about your needs, activity schedules or a behaviour support plan.

and support needs to make sure you are We have put together a checklist of useful

information to prepare and collect for your planning meeting. You’ll find the checklist on pages 37-38.

DisabilitySupportGuide.com.au

During your planning meeting At the start of the planning meeting, your

If you don’t know what goals you have for the

what you will talk about in the meeting.

what you need right now and gives you some

planner will introduce themselves and outline They will ask lots of detailed questions about

your current supports, living situation, activities

future, that’s okay. Your first plan focuses on time to think about your longer-term needs and goals.

and relationships, as well as your goals and

During the meeting you’ll discuss how the

this information before your meeting so you

be able to tell if your plan is working and how

aspirations. This is why it’s important to prepare don’t forget anything.

National Disability Insurance Agency (NDIA) will to measure your progress. Your planner will go over the different plan management options

with you and ask how you would like to manage

Six things to bring to your planning meeting: 1. Someone to support you

2. Information about your life, needs and personal circumstances 3. Your short and long-term goals

4. Specialist reports and therapy assessments 5. Quotes from service providers for aids and equipment

6. Questions to ask your planner

your funding.

Finally, you will both agree on review dates for your plan. Most plans will be reviewed after 12 months but in some cases this may be sooner.

Once your planner has all the information they need, they will write a plan of supports for

you. The plan will then be sent to the NDIA for

approval. Your planner should tell you when you can expect to receive your plan and what will happen next.

Generally, once approved, you will receive a

paper copy of your plan in the mail, along with Together you will turn your goals into a set of actions and develop steps you need to take to achieve them. Based on the information

you provide the planner will work with you to develop your Participant Statement.

a letter with an activation code to link your

myGov account to the NDIS Portal to manage your supports.

Once your first plan is finalised (within seven days of receiving your plan) you will be

contacted by a NDIA representative to discuss how to put it into action.

Keep in mind that whilst the planner will work with you in putting the best plan forward to

support you in reaching your goals, the decision of what type of supports and how much

funding you will receive in your actual plan lies with the NDIA.

There are professionals who can help you set

your first NDIS plan, such as plan managers and support coordinators. You’ll find them in the Advisors directory starting on page 137.

DPS Guide to Disability Support Tasmania/Victoria 2020

Your first plan Once you receive your plan, it is important to read through it to make sure you understand everything that is included.

Your plan has three main parts: Part one contains some of your personal details, such as your name, NDIS number and other details about you.

Part two outlines your short-term and longterm goals.

Any funding you receive from the State

Part three provides details about your supports

Government stops on the same day your NDIS

different support types.

providers know when you receive your plan.

and is broken into three sections describing the

plan starts, so it’s important to let your service

⃝ Section 1 outlines your ‘informal supports’

If you wish to continue receiving supports

⃝ Section 2 outlines your ‘formal supports’,

NDIS, you will be asked to complete a Service

or are part of ‘mainstream’ systems, like a

or cancel services, then your service provider

that come from your family and friends.

from your current service provider under the

such as those found in your community,

Agreement. Alternatively, if you wish to change

school, workplace or hospital.

can help you do this.

⃝ Section 3 includes reasonable and

necessary supports funded by the NDIS,

the budget for NDIS funded supports and how supports will be paid for.

If you are unhappy with the plan that has been presented to you by NDIA, you can request a review within three months of receiving the plan.

Plan reviews When reviewing your plan consider: • What is working and what isn't • Strengths, challenges, interests and opportunities • What other supports are available • Your goals and targets

Plan reviews are a normal part of your NDIS

⃝ Consider current informal, mainstream,

your progress against your goals, provide

⃝ Review goals and other targets.

journey. A plan review is a chance to measure feedback on what supports are or aren’t

working for you, explore and set new goals, or ask any questions.

It is expected that your first plan review will take place after your first 12 months in the Scheme. Towards the end of your first year as an NDIS participant, you will be contacted about a review of your first plan.

When reviewing your plan it’s important to: ⃝ Consider which supports are working best ⃝ Identify strengths, interests, opportunities and challenges

funded and community supports

Your review will be conducted by a NDIS

representative. For children up to six years of

age, most plan reviews will be conducted by the

Early Childhood Early Intervention (ECEI) partner in person with the family. This could be in the ECEI partner’s office or in the family home.

For participants aged seven to 65 years, plan

reviews will be conducted by a LAC or a NDIS

planner either face-to-face or over the phone or by video call.

You will also have the opportunity to talk to

your representative about when to have your next plan review. Reviews can be scheduled up to two years apart depending on your personal circumstances.

DisabilitySupportGuide.com.au

If you know your situation may change in the

near future, such as moving from school to work or a change in living arrangements, you could schedule a review sooner.

Your next plan will be developed based on your

plan review conversation and formally approved by the NDIA. Your current supports will not

be impacted during the plan review period,

however, you will need to talk to your providers about your plan length to make sure your Service Agreements are up-to-date.

Participant-requested review If your circumstances change, your plan no

longer meets your needs, you are unhappy with

the supports outlined in your plan, or would like to change your plan management type, you or

Remember that any

unspent funds in your plan

your plan nominee can request a review with

will not roll

If your circumstances have changed, you can

next plan. So

the NDIA at any time.

request a review by completing a ‘Change of circumstances’ form which can be found on

the NDIS website or at your local NDIS office.

Keep in mind, circumstances will need to have changed significantly from your last meeting

for a review to take place and not all changes

over to your

it's important to make the

most of current budgets

will require a review. Your current supports will continue during the review process.

If you do not agree with a decision made by

the NDIA, you can request an internal review

by completing the ‘Application form review of decisions’ on the NDIS website.

Visit NDIS.gov.au or call the NDIA on

1800 800 110 to get help to complete the form over the phone.

A review request must be made within three

months of receiving notice of a NDIA decision and you should explain why you think the Remember that any unspent funds in your plan

decision was incorrect.

will not roll over to your next plan. The new

A review will be conducted by a NDIA staff

important to make the most of your budgets.

decision-making process. They will reconsider

funding will replace your existing funding, so it’s The amounts of funding allocated to you

for your Core, Capital and Capacity building

member who was not involved in the original the facts, law and policy and determine if the original decision was accurate.

supports may be different from your last plan.

If you do not agree with the outcome of the

progress in working towards your short and

to the Administrative Appeals Tribunal (AAT)

considered ‘reasonable and necessary’.

You cannot ask the AAT to review a decision

This will be based on your current needs, your

long-term goals and whether supports are still

internal review, you may make an application requesting a further review.

until the NDIA has reviewed it.

You can request a plan review before the scheduled time if: • Your circumstances change

• Your needs are not being met

• You are unhappy with your current supports

• You'd like to change how your plan is managed 36

DPS Guide to Disability Support Tasmania/Victoria 2020

For information about applying for an AAT

review, visit the AAT website – aat.gov.au – or

call 1800 228 333. If you or the NDIA disagrees with a decision following the outcome of an

external review by the AAT, an appeal can be

made to the Federal Court of Australia, which is the final avenue of review.

NDIS Planning Meeting Checklist It’s never too early to start planning! To help you make the most of your planning meeting we have put together a checklist of useful information before and during the meeting and what to look out for when you receive your plan. Before your planning meeting

Familiarise yourself with the NDIS:

Go to page 8 of this Guide for our handy list of definitions and often used terms.

Information about the NDIS, your eligibility, developing your first plan and what to expect at your planning meeting can be found on pages 23-36 or visit DisabilitySupportGuide.com.au/information

Personal details

Current informal supports from family and friends

Current formal supports

Activities (regular and occasional) and how you get to and from them

Living arrangements

Short and long-term goals

How you would like to manage your funding – do it yourself, use a plan manager

Document ‘good’ and ‘bad’ days to ensure you highlight your daily

supports you need

or have the NDIA do it?

G ather your supporting documents, such as assessment reports, medical results or day options. Make sure you keep copies of these documents. These documents may include:

Information, reports and assessments of your disability

Detailing ‘good’ days and ‘bad’ days, to ensure you highlight your daily challenges and

NDIS Planning Workbook – available online at ndis.gov.au. The questions in this planning

Carers statement – Take some time to write a detailed list of your caring responsibilities

receive the necessary supports you need

workbook can help you collect the information used to determine your needs and goals. such as personal care, domestic tasks, social participation, eating or drinking, as well as where further support is needed and the impact of your caring role, such as financial,

challenges and the

Take the time to write down your:

employment, physical and mental health implications.

Evidence of age and residency such as a copy of your passport or birth certificate

Bank account details to be used for your NDIS funds.

DisabilitySupportGuide.com.au

Prepare a list of questions to ask during your meeting, such as:

When can I expect to receive my NDIS plan?

How can I get in contact with you after our meeting if I remember something else?

Make sure

Who will help me understand my plan and answer any further questions I have?

all your

Who can help me organise my supports and put my plan into action?

questions

Can you repeat my answers back to me?

are answered

Am I able to review my plan before it is finalised?

during your

Think of who you’d like to bring with you to your planning meeting.

planning

It could be your carer, a parent, a friend or your partner.

meeting,

During your planning meeting

take your

Write down your planner’s name and contact details

time and

Take notes so you can refer to what has been discussed later on

don’t be

Go through the information you collected and prepared

rushed

Ask about language or cultural support

Present any quotes for item/services you are requesting

Present specialist reports showing therapies or supports recommended

Advise which plan management option you wish to use (agency managed,

Remember to tell your planner why you need certain supports

Confirm when your next plan review will be held

Make sure all your questions are answered

Appoint a plan nominee if you wish. This is someone who can make decisions about

Remember to take your time and don’t be rushed. This meeting is to determine the

plan managed or self managed)

your plan and supports on your behalf, if necessary

supports you need so you want to make sure you get it right.

When you receive your plan

Check it to make sure you understand what is included in your plan

Await contact by an NDIS representative to discuss putting your plan into action

Notify your service providers and organise a time to sign Service Agreements

Link your myGov account to your NDIS participant portal, following the instructions sent by the NDIA. The NDIS participant portal allows you to view your plan and manage your services with your providers.

As you begin to receive support through your plan, think about how these supports are

working for you and what else you may need to achieve your long-term goals before your plan review in 12 months time.

DPS Guide to Disability Support Tasmania/Victoria 2020

What support can I get? The National Disability Insurance Scheme (NDIS) will fund supports that are ‘reasonable and necessary’ and that help a participant reach their goals, participate in the community and increase their independence. Support packages Funding in a NDIS plan is broken down into three different support packages.

Each package covers different areas of support

and is broken down into a number of categories:

⃝ Core – for help with everyday living  Assistance with daily living  Transport  Assistance with social and community participation

 Consumables necessary for you, the National Disability

⃝ Capital – what aids and equipment could help make life easier

circumstances. It takes into account any informal

 Home and vehicle modifications

To decide what supports are reasonable and Insurance Agency (NDIA) looks at your personal supports you may have, such as help from

family members or friends, as well as formal

supports, like health and education services. During your planning meeting, information is

The funding in

your NDIS plan is divided into

three different support

packages: • Core

• Capital

• Capacity building

collected about what supports would best suit

your circumstances, needs and goals. Together they will form your plan.

When the NDIA makes decisions about which supports would be reasonable and necessary

for you, they refer to their operational guidelines that relates to each specific support.

 Assistive technology  Specialised disability accommodation

⃝ Capacity building – therapies and skills that improve independence  Support coordination  Improved living arrangements  Increased social and

community participation

 Finding and keeping a job  Improved relationships

To be considered reasonable and necessary, supports must:

⃝ Be related to the participant’s disability

⃝ Not include day-to-day living costs that

are not related to a participant’s disability support needs

⃝ Represent value for money

⃝ Be likely to be effective and beneficial to the participant, and

⃝ Consider informal supports given to

participants by families, carers, networks and the community.

DisabilitySupportGuide.com.au

 Improved health and wellbeing  Improved daily living skills  Improved life choices

To make sure you have complete choice and

control over your supports, there is flexibility when it comes to how you can spend the

money within each package. However, you are

 Improved learning The budget that you end up with will include money for supports that align with the goals in your individual plan. You may be funded

for supports that fall under all three support

packages, or only one or two. It all depends on what your needs are.

For instance, an eight year old child on the autism spectrum is most likely to end up

with more Capacity building funds to pay for

not able to transfer money from one support group to another.

For example, if you receive funding for Core and

Capacity building purposes, you cannot transfer money for in home care supports under the

Core category to receive speech therapy which falls under Capacity building, and vice versa.

You will find a list of providers near you in the directory section starting on page 65D.

different therapies. Whereas an adult with a

physical disability may receive mainly funding for Core supports to help with daily living.

Any funding you’re requesting to be included in your NDIS plan has to be related to your

disability, give you some clear benefit and must be considered reasonable and necessary

What is Core support? Your Core budget is made up of supports that will help you go about your daily life while

working towards your goals and objectives. It is split into four categories and funding is flexible across all categories.

⃝ Assistance with daily living Aims to enable you to live as autonomously as possible. Includes support in the following areas:

– Assistance with daily personal activities – such as showering, personal hygiene and moving around the house.

– Assistance with household tasks – such as

cleaning and maintenance to help maintain your home environment.

– Preparation and delivery of meals – covers

costs for a chosen service provider to prepare and deliver food on a weekly basis, taking your specific needs into account.

– Assistance in shared living arrangements /

supported independent living – incorporates assistance with and/or supervising daily life tasks in a shared living environment.

Support can also include short-term

accommodation assistance such as respite care. Read more about respite on pages 75 and 121.

DPS Guide to Disability Support Tasmania/Victoria 2020

Did you know art classes, ⃝ Transport

These could include a mix of community

Support to travel around your community.

and centre-based activities such as art

National Disability Insurance Scheme (NDIS) if

day trips that include mentoring or peer

a bus or train, because of your disability.

participate independently.

sport, camps, library visits and day

You can only get transport funding under the

classes, sports, camps, library visits or

you are not able to use public transport, such as

support to strengthen your ability to

The funding can pay for transport such as a

⃝ Consumables

a disability or taxi and is paid fortnightly in

safety items relating to your disability that you

social and

– Toilet and bathroom equipment

participation?

Support to purchase assistive, personal care or

advance. The funding will not pay for a carer or

would use every day. These can include:

There are three levels of transport support:

– Continence needs

Level 1 – up to $1,606 per year

– Home enteral nutrition (HEN) products

study or attend a day program. You could also

How can I spend my Core funding?

You can get level 1 support if you do not work, get level 1 support if you would like to join in activities or volunteer in your community. Level 2 – up to $2,472 per year

You can get level 2 support if you work or study part time (less than 15 hours per week), go to a day program or participate in social activities. Level 3 – up to $3,456 per year

You can get level 3 support if you work or study more than 15 hours a week or are currently looking for work.

Transport funding in your NDIS plan replaces the Centrelink Mobility Allowance.

⃝ Assistance with social and community participation

included in

your plan to

community bus specifically for people with

family member to drive you around to activities.

trips can be

increase your

community

– Specialised clothing Funding for Core supports is provided as a

single lump sum payment which can be used flexibly across all four categories.

For example if you have a total Core budget

of $14,000, you can choose to spread it across different categories and allocate $2,000 for

consumables, $7,000 for daily activities, $1,000 for transport and $4,000 for social activities. Core support funding is flexible but you

may choose to set aside funds for a specific

purpose. For instance, you may choose to self-

manage some of your Core funding to support

additional transport needs and receive this as an automatic payment on an ad-hoc basis.

Support to help you to engage in social or recreational activities and become more involved in your community.

What is Capital support? The Capital support budget relates to

investments such as assistive technology

equipment, home or vehicle modifications, or specialist disability accommodation.

The funding for supports will include

assessment, delivery, set-up, adjustment and maintenance costs as needed.

⃝ Assistive technology These are aids or equipment supports that assist you to live independently or help your carer to make it easier to look after you.

It can include items for mobility, personal care,

communication and recreational inclusion, such as wheelchairs, pressure mattresses, standing frames, bathing and toileting equipment, personal readers and vision equipment.

DisabilitySupportGuide.com.au

How can I spend my Capital support funding? Any funds for aids and/or equipment you’re

requesting for inclusion in your NDIS plan have to be related to your disability, give you some clear benefit and be considered reasonable and necessary.

Money for this support package will be

allocated for specific items identified in your

plan and have to be used to fund those items. For example, if your plan includes money

under Capital supports to pay for a wheelchair, you can’t then decide to spend that money on the installation of a grab rail in the bathroom instead.

It is best to bring a quote for each item you’re

requesting money for to your planning meeting, to make sure you receive funding that meets

⃝ Vehicle modifications Vehicle modifications include the installation of, or changes to, equipment in a vehicle to

enable you to travel safely as a passenger or

your needs. You can choose your preferred supplier and there is no need to provide multiple quotes for each item or service you’re requesting.

to drive. The National Disability Insurance

Scheme (NDIS) will cover modifications that

are considered reasonable and necessary such

as installing hand controls if you can’t use your feet to operate pedals or installation of a hoist

to help you in and out of a car. If you would like additional cosmetic or personalised features

that are not essential, you will be expected to cover the extra expenses yourself.

⃝ Home modifications Modifications to help you live safely and

independently at home. These may include, adding hand rails in your bathroom, adding slip-resistant coating to your floor or installing ramps.

⃝ Specialist Disability Accommodation (SDA) SDA refers to accommodation for eligible

participants who have an extreme functional impairment or very high support needs. SDA will provide funding towards the cost of the

physical environment in which supports can be delivered, such as a purpose built apartment.

SDA funding does not cover personal support

costs, which are assessed and funded separately in your NDIS plan.

DPS Guide to Disability Support Tasmania/Victoria 2020

There are aids

and equipment supports that can assist

you to live

independently or help your

carer to make

it easier to look after you

What is Capacity building support? This support package enables you to build on your independence skills.

There are nine Capacity building support

categories. You will not automatically receive funding for all nine but only for those that

suit your needs and circumstances. The goals outlined in your National Disability Insurance

Scheme (NDIS) plan determine which categories you receive funding for.

⃝ Coordination of supports Support to connect you with informal,

mainstream and funded supports so you can

get the most out of your NDIS plan and make sure your supports are being delivered as promised.

There are three different layers of ‘Coordination of supports’:

⃝ Improved living arrangements

Help with finding and applying for shared or

– Support connection

independent accommodation and assistance

to connect with informal, mainstream and

responsibilities. You may choose to use these

with service providers.

search for suitable rental properties online and

Short-term assistance to strengthen your ability

with managing rental agreements and

funded supports and maintain relationships

funds to engage a service provider to help you

– Support coordination

fill out application forms, for example.

to connect with supports. Includes resolving

⃝ Increased social and community participation

supports and crisis resolution.

your ability to manage your life independently

Ongoing support to strengthen your ability

service delivery issues, regular monitoring of

– Specialist support coordination

A time-limited service that includes all

activities outlined in support coordination,

plus specialist supports for more complex and high-risk situations.

If you ask for ‘Coordination of supports’ during

your planning meeting, the NDIA will determine what level of support is reasonable and

Short-term or ongoing support to strengthen and participate in your community. This can

include support to participate in community access programs or group activities. If your

goals include improving your social skills and

making new friends, you could get funding to attend a community camp or vacation group,

where you can meet new people and build your relationship skills.

necessary based on the information gathered during your meeting.

Under Capacity building supports you

could get funding to help you find a job

or study opportunities, apply for suitable accommodation or learn a range of

organisational and self-management skills DisabilitySupportGuide.com.au

Photo: Daryl Charles - supplied by Eurella Community Services, NSW

⃝ Finding and keeping a job

Support to find and maintain employment at all stages of your life. If you’re approved

for funding in this category, you could find a

service provider who specialises in employment for people with disability to help you update your resumé, apply for jobs in supported or open employment, help you prepare

for a job interview or assist with school-towork transition.

⃝ Improved relationships

Involves assistance with the development of social skills and behaviour intervention

supports. This could include funding for a

behaviour support plan that aims to limit the

likelihood of behaviours of concern developing or increasing.

⃝ Improved health and wellbeing

⃝ Improved life choices

Can include plan management support,

financial assistance and training to improve

organisational and self-management skills. You could engage a service provider who offers

plan management services to help you manage the money in your NDIS plan. They can pay

providers, help develop Service Agreements, develop monthly statements and claim

payments from the NDIA on your behalf.

⃝ Improved learning

Help to research and apply for study or training opportunities. If you receive funding in this

category, you could engage a service provider to help with your transition from school to university, for example. This could include

assistance with planning your timetable and

budgeting for textbooks, or having a support

Physical wellbeing activities, such as personal

worker come with you to class. Improved

help you maintain a healthy lifestyle. These

not course or tuition fees that anyone else

physical and wellbeing difficulties are directly

pay for.

training sessions and nutrition advice to

learning funding will only cover support costs,

supports can be funded by the NDIS if health,

without a disability would be expected to

attributable to your disability. For example, if you’re eligible for this funding you may

choose to find a nutritionist who can create an individualised healthy-eating meal plan.

⃝ Improved daily living

Covers assessment, therapy and/or training by a professional such as an occupational therapist,

You can use your Capacity

early childhood intervention. If you receive

building funds to purchase any

spend it on a combination of therapies that can

approved individual support

physiotherapist or registered nurse. Includes funding for this category you may choose to

help you work toward your goals. For example 30 hours a year for occupational therapy and

speech therapy assessment and intervention. 44

DPS Guide to Disability Support Tasmania/Victoria 2020

within a specific category

How can I spend my Capacity building funding? You can use your Capacity building funds to

For instance, if you have a recommendation

within a specific category.

physiotherapy, make sure their report specifies

purchase any approved individual support

For instance, if you are allocated money under the ‘Improved daily living’ budget, you may initially decide to use 50% of the funding on an occupational therapist, 30% on a

physiotherapist and 20% on a podiatrist. However, down the track you may decide to

assign a larger percentage to podiatry services

from a specialist that your child needs

how many sessions a year they think your child needs, the duration of each session and what goals these therapies will help achieve.

You won’t be able to move Capacity building

funding from one category to another. This is

because each category is aligned with a specific goal in your plan.

or change from occupational therapy to speech

So, for example, you may have a total Capacity

what you believe would be the best Capacity

for therapies under ‘Improved daily living’ and

therapy. This flexibility allows you to identify building support to achieve your goal.

To help the National Disability Insurance

building budget of $5,000 made up of $3,000 $2,000 for ‘Improved living arrangements’ to

help you find suitable rental accommodation.

Agency (NDIA) decide how much money they

You then can’t decide to combine your funds

Capacity building package in your plan, keep

living’ because that would mean you are not

will allocate for different categories under the

in mind that any supports must be ‘reasonable and necessary’.

to spend the total $5,000 on ‘Improved daily

working towards meeting your ‘Improved living arrangements’ goals.

Any specialist reports you provide at your

planning meeting to show you need certain

therapies or supports should include as much

information as possible to support your funding

request. They should detail the types of services the specialist recommends as well as the frequency of services.

DisabilitySupportGuide.com.au

FEATURE STORY

Meg’s story – Being a mum is the greatest thing I’ve ever done – with or without MS Meghen Campion’s life turned upside down when she was diagnosed with multiple sclerosis (MS) at only 21 years old. Now soaking up the precious moments as a new mum with her little bundle of joy, Myles, Meg shares her experience and fears of living with the condition affecting her central nervous system. Experiencing her first symptom in

Meg saw a number of health

I would tackle anything this disease

of alignment, and a simple trip to the

GP, neurologist and ophthalmologist

Upon doctor’s recommendations,

2015, Meg thought her neck was out chiropractor would do the trick.

professionals including a chiropractor, and underwent numerous MRI

“I was getting ready for work on a

and CT scans before receiving the

white out of one eye with strange pins

weeks later.

feeling in my neck,” she explains.

upside down to say the

Monday morning and I could only see

official diagnosis of MS three

and needles, an electric shock type

“My world was turned

Little did she know, this was

least,” she explains.

optic neuritis, inflammation that

“I had never known

with an uncomfortable ‘electrical’

before and didn’t know

damages the optic nerve, paired sensation that runs through the

back and into the limbs known as Lhermitte’s Phenomenon, both

common symptoms of the chronic neurological condition.

Meg began two rounds of Lemtrada treatment, a year apart, to reduce

overall progression of the disease.

upside down

anyone with MS

much about the disease so myself and all of my

the least.”

everything there was to know.

“This was quite difficult . . . all I could

“I was scared for the future, for the

unknown, but as I know now, life with MS is just one big ‘what if?’

“What if I relapse? What if my MS

progresses quicker than anticipated?

What if I end up in a wheelchair? What if I can’t run after my own children?

“I’ve come to terms with the ‘what if’s’ and just thinking that it’s either going

to get worse or it’s not, and there is not much that I can do about it.

“The pity that I had for myself soon turned into the determination that

Since her treatment, Meg’s condition

to say

family started frantically researching

DPS Guide to Disability Support Tasmania/Victoria 2020

symptoms and limit the

was turned

young for this’.

exacerbations, improve

“My world

selfishly think of was ‘why me? I’m too

Tests showed Meg’s MS hadn’t progressed throughout her pregnancy Photo: Supplied

would throw at me.”

hasn’t progressed and

she tries to live life as

normally as possible.

Support network

On her good days she completely

forgets she has a chronic illness but

bad days can mean dizziness, blurred vision, weak legs, small tremors, falls, chronic fatigue, nerve pain and numbness.

Meg says her big support network

made all the difference in both dealing with the diagnosis and managing the condition.

“My wonderful partner Mitchell listens when I need to vent about how I’m

feeling and helps me on my bad days. “My Mum is also an amazing support and is always there for me, plus her

constant research on MS never ceases to amaze me.

FEATURE STORY

“My friends, family and colleagues

“I then contacted the MS Society in

“There’s been a couple of times now

very lucky.”

an appeal.

I find myself stumbling and catching

Adelaide and they helped me lodge

are always there for me so I’m very,

where I’ve had some dizzy days and

Meg also met a very special nurse

“A few months later, I was informed

myself before falling which made me so

while undergoing her first round of

support.”

of dropping him but I’m lucky enough

Looking at the future

who come and help me on those days.

at the Calvary Wakefield Hospital treatment.

“I woke up on the second day telling everybody that I didn’t want to

proceed with the treatment and that was it.

“Then in walked a nurse who wanted to have a chat with me and I thought “great, another

person who has no idea and is just going to say ‘You can do it!’”

“But she went on to

that I had been approved for NDIS

With her condition stable Meg and

her partner were able to start looking at the future, which meant starting a

family together and she says is the best decision she has ever made.

“We’re lucky

to live in a time

“I was worried a little bit but

I had read some research that suggested that

where treatments

tell me that she also

had MS and that she had

are available

her first round of Lemtrada 18 months beforehand.

to us.”

upset that I couldn’t hold Myles in fear

to have a supportive partner and family “Being in a condition to be able to look after and play with Myles was one of

the biggest factors in our decision to have him in the first place.

“But being a mum is the greatest thing

I’ve ever done – with or without MS. It’s the best decision I’ve ever made.

pregnancy hormones

Being diagnosed at such a young age,

symptoms of MS and

and take it in your stride, as some days

can sometimes relieve

Meg’s advice to people with MS is to try

that is exactly what

are going to be rough.

happened to me.

“I felt the best I had felt in

about three years!

“You’re going to be a stronger person for it.

“Some days are worse than others, we

Better mindset

Meg says she was assessed by doctors

know this, but we’re lucky to live in a

better mindset and proceeded with the

weeks after Myles was born which

us and I think that’s something to be

“After my chat with her, I went into a

four remaining days of treatment and another three days, a year later.”

while pregnant and had an MRI two

time where treatments are available to

showed her MS hadn’t progressed

thankful for.”

throughout pregnancy.

Receiving support from Multiple

Solutions and the MS Society of SA

and NT, Meg is also a participant of the National Disability Insurance Scheme (NDIS) where she accesses therapies, cleaning and gardening support. She says the process was very frustrating.

“I think because MS is known

as an invisible disease, it can be quite misunderstood.

“When I got the call 10 months after lodging my application to say I was

ineligible, the woman that rang me actually said, ‘You’re not disabled enough.’

“I was gobsmacked. I couldn’t believe that those were the words she chose to use.

Meg is not letting the challenges of MS get in the way of enjoying life with her young son.

Photo: Supplied

DisabilitySupportGuide.com.au

Managing your plan

There’s no right or wrong way

One of the biggest decisions you and your family will need to make is how to manage your National Disability Insurance Scheme (NDIS) budget. The process of budgeting, keeping records

and paying for supports outlined in your plan is called ‘plan management’. How a budget is managed determines how your supports

and services are paid and in some cases what providers you can choose from to deliver the support services you need.

There are a few plan management options and

there is no right or wrong way – you can choose

The options include: ⃝ Agency (NDIA) managed ⃝ Plan managed

⃝ Self-managed

to manage your NDIS plan and

you can change to a different option at any time

⃝ A combination of any of these

You can change your plan management option

at any time, but you will need to let the National Disability Insurance Agency (NDIA) know.

which option best suits your situation.

Agency Managed If you choose to have your plan agency

deliver your supports. Pricing for services by

Disability Insurance Agency (NDIA) handles

which means they can only charge a certain

managed, this means that the National

all payments and administration for you.

Choosing this option means you don’t have

to pay invoices, claim reimbursements, report

a registered provider are capped by the NDIA amount for their services.

Is it for me?

against your plan or resolve any billing issues,

The agency managed option suits those who

also keep appropriate records and receipts for

financial or administrative tasks, and are happy

as this is all done by the NDIA. The NDIA will

don’t have the time or ability to deal with

supports provided.

to use only NDIS registered providers. The

If you choose to be agency managed, you can only use NDIS registered providers to

registered provider you choose claims the funds for their services directly through the NDIS

portal by electronically billing the NDIS for the services delivered.

You can check your participant portal to see

when the funds have been paid and to keep track of the funding you have left.

Pros – Quick and easy – No financial accountability – No cost to you – No need to keep track of paperwork or open a special bank account

– Using only registered providers means they cannot charge above NDIS price guidelines

Cons

– You can’t buy services from providers not registered with NDIS

– Limited flexibility 48

DPS Guide to Disability Support Tasmania/Victoria 2020

Plan Managed A registered plan management provider can

registered and unregistered providers to deliver

want the NDIA to manage your plan but don’t

your money and administration.

help you manage your NDIS funds if you don’t feel comfortable taking on the responsibility of self-management.

A plan manager acts as the middle man – the NDIS pays your plan management provider,

who then sorts out the payment of your NDIS bills and handles the paperwork. Your plan

manager will meet with you to understand your plan and identify what services you’d like them to manage.

If you would like to use a plan manager, you

must request this at your planning meeting. Funds will be allocated under ‘Improved life

choices’ to cover this service – this will not eat into any other support funds.

your supports, while someone else manages

You won’t be able to see balances or remaining funds through the NDIS participant portal,

however, you should be able to receive monthly reports from your plan manager.

Self-managing your plan

Pros

– You don’t have to keep track of paperwork or open a special bank account

– Freedom to choose any service provider you like

– No personal financial accountability

– You have a partner to help you navigate the NDIS

– Advantages of self-management without the

gives you complete

control over your NDIS supports

administrative burden

Cons

Is it for me? If you would like more flexibility and choice

– Another person to meet with regularly

budgets, then engaging a plan manager may

– Unable to keep track of balances and

means you have the option of using both NDIS

A list of plan managers can be found in the

in providers but aren’t confident in handling

suit you. Choosing a plan management provider

– The billing process may take longer remaining funds yourself

Advisors directory starting on page 137.

Self-Managed Self-managing your NDIS plan means that you,

You may want to consider setting up a NDIS-

the day-to-day organisation of your NDIS funds.

separated from your day-to-day expenses.

a family member or trusted person takes care of The nominated person pays bills out of your

NDIS budget, chooses how much to spend and organises paperwork and administration. The

NDIA will decide whether the nominated person is suitable to self-manage.

This option gives you a lot of flexibility and

control. If you are self-managing, you can choose any provider you like to deliver supports. This

includes both NDIS registered providers and also those who are not registered with the NDIS.

With this flexibility comes a lot of responsibility. Self-management means keeping on top

of your budgets while maintaining records

and receipts for supports provided, claimed

specific bank account so the transactions are You will be in charge of requesting invoices from service providers and processing

payments through the NDIS participant portal. Self-managed participants can also choose to pay a service provider upfront and have the money deposited into the nominated NDIS bank account.

It is important to keep in mind that the funding amount included in your plan will be based

on NDIA pricing. This means that the money

you receive to pay, for example, for a speech therapy session will be capped according to NDIA pricing.

and paid.

DisabilitySupportGuide.com.au

You can choose a combination

Some providers that are not registered with

For example, if you are happy to self-manage

per session than if you were to use a registered

financial professional, then you can ask for this

of plan

Pros

options where

the NDIA may charge more than this amount provider who can only charge NDIS prices.

Read more about NDIS pricing on page 51.

Is it for me? Choosing to self-manage your plan means

taking on the role of financial manager, support

and would like to receive ongoing advice from a support to be included in your plan. – Flexibility

you are in

– Total choice and control – Freedom to choose any provider

advocate, administrator and director. If you have

– Opportunity to develop or refine

and want complete control of your or your loved

– Can apply for assistance through NDIS

suit you.

Cons

the capacity and resources to fill these roles,

one’s NDIS plan, then self-management could

If you would like to self-manage, but feel you are lacking in certain skill areas or would like extra

assistance, you may be able to receive funding from the NDIS for this. You may be allocated

Capacity building funds as part of your plan that help you develop skills to increase your ability to self-manage or receive help to be able to

management

financial, organisational and admin skills Capacity building funds

control of some supports and others are

being managed

by the NDIA or a registered plan

– Time consuming

manager

– A lot of responsibility – Need to meet with lots of people and providers

– Need to resolve billing issues yourself – Might need to pay for services upfront and

self-manage.

wait for reimbursement

A combination You may choose to combine different plan

management options if you want the NDIA or a plan manager to manage parts of your budget,

but want to stay in control over certain services. For example, perhaps you don’t want to deal with all the financial or administrative tasks that come with managing your child’s plan

yourself and you have chosen mostly registered providers, so you are happy for the NDIA to

manage most of your child’s funds. However,

the speech therapist your child has been seeing for four years isn’t a registered NDIS provider

and you would like to keep seeing them. You

on the self-managed supports, while they

manage the budgets you’ve allocated to them

Pros – Flexibility – More choice and control – Freedom to choose any provider

Cons – Can be time consuming – Might need to pay costs upfront and wait for reimbursement

can choose to self-manage that component of

– Might need to refine your budgeting,

How does it work?

Whichever option you choose, it’s important

your child’s plan.

– Meet with the NDIA and tell them which

services you’d like them to manage and which you’d prefer to manage yourself

– You arrange services, organise invoices and keep appropriate records for the support(s) you’ve chosen to manage 50

– You report to the NDIA on the amount spent

DPS Guide to Disability Support Tasmania/Victoria 2020

organisational or administrative skills

to make sure you are comfortable with the

way your plan is managed. There is no right or wrong way and you can choose to change to a different option at any time.

NDIS pricing The National Disability Insurance Scheme (NDIS) provides funding to participants to purchase a range of reasonable and necessary supports to increase independence as well as social and economic participation. This funding is provided through individual

participant budgets and while participants are free to choose who they would like to deliver

services and support to them, the amount the

NDIA pays for these supports is set in the NDIS price guide.

How much do supports cost under the NDIS? The NDIS price guide lists costs for all support areas under the NDIS. These prices, unless

stated otherwise, are the maximum amount NDIS registered providers can charge for that service.

A key element of NDIS is that funded supports must represent value for money. As the

number of participants and providers changes each year, competition may change and this

could drive prices up or down. The NDIS price

guide should ensure that all costs are kept at a reasonable level.

Registered vs unregistered providers Service providers are businesses or individuals who provide a service that relates to the goals outlined in a NDIS plan. The NDIA asks service

The price guide breaks down each support item

providers to register with the NDIS, however,

a quote is required, the price and if it’s charged

To register, providers must meet certain criteria

with a description, reference number, whether hourly, daily or weekly.

For example, for assistance with personal domestic activities such as getting help

with basic house or garden maintenance,

the NDIS will pay up to $48,28 per hour. For

support connection, to help you coordinate your supports from a range of sources, or

to engage services to help you find suitable accommodation, NDIS will pay up to $60.04 per hour.

The NDIA will update prices at least once a year, usually by 1 July, taking into account

market trends, changes in costs and wage rates. Changes will be published on ndis.gov.au.

not all providers do.

and follow specific rules, regulations and agreements when providing services.

NDIS registration can be a lengthy and costly

process, and because of this some businesses choose to stay unregistered.

Others may choose not to register so they won’t be limited by the NDIS price guide when they charge for their services.

Don’t be put off by the term ‘unregistered’ when it comes to choosing supports.

A key element of the NDIS is that funded

supports must represent ‘value for money’

Unregistered providers can still provide NDIS-

funded supports, and many have the necessary skills and resources to provide high-quality services to people with disability.

DisabilitySupportGuide.com.au

If you are

self-managed The main differences between registered and unregistered providers are:

⃝ Unregistered providers do not need to

follow the price caps outlined in the NDIS

price guide and can charge whatever they like, whereas registered providers cannot charge over the price limit.

⃝ Registered providers claim their invoices directly through the NDIS, while

unregistered providers will send their

invoices to you, or whoever is managing your plan, to process through the NDIS portal.

You can choose the type of providers you use, depending on how you manage your plan. If

you are agency managed and can only choose

registered providers, it’s good to know they’ve

all been through the registration process and

meet NDIA guidelines. However, choosing from a set list of providers can be restrictive.

For example, if you need an occupational

therapist but there are none registered in your area, you might need to travel a long way to access this support. Or, the local registered

occupational therapist might be at capacity and not currently taking on new clients.

or plan

managed

you have the freedom of

choosing any provider you want

If you are self-managed or plan managed, you

have the freedom of choosing any provider you want. However, you may pay more for supports with an unregistered provider as they aren’t bound by the NDIS price guide.

Read more about the different management options on pages 48 - 50.

Service Agreements When you have found a provider to deliver your NDIS supports, you will need to enter into a

written agreement with your provider. This is called a Service Agreement.

Service Agreements should be simple and

set out how and when your supports will be delivered and how much they will cost.

Agreement is about

delivering supports

to work on achieving any goals you have

Agreement include:

⃝ The type of support provided under the Service Agreement

⃝ The cost of those supports ⃝ How, when and where you would like your supports to be provided

Service Agreements are different from your

⃝ How long you need the supports to

and the long and short-term goals you have.

⃝ When and how your Service Agreement

NDIS plan. Your plan lists your NDIS supports

A Service

Things you can put in your Service

A Service Agreement is about delivering these supports to work on achieving those goals.

Your provider may work with you to develop a

care or service plan that is based on your needs and the goals set out in your NDIS plan.

When talking to your provider about your

Service Agreement, you can bring a copy of

your NDIS plan and attach it to the document. This will help your provider deliver the right supports in the right way for your personal

circumstances and make sure the services work towards meeting your individual goals.

DPS Guide to Disability Support Tasmania/Victoria 2020

be provided

will be reviewed

⃝ How any problems or issues that may arise will be dealt with

⃝ Your responsibilities under the Service

Agreement – such as letting your provider know if you can’t make an appointment

⃝ Your provider’s responsibilities under the Service Agreement – such as working

with you to deliver your supports in the right way

⃝ How you or your provider may change or end the Service Agreement and if there are any charges if you decide to end the agreement.

Financial support The Government has a range of other financial assistance schemes to support people with disability, for example to cover the cost of living including rent or mortgage repayments, groceries, utilities, transport and other miscellaneous costs. Whilst the NDIS supports the funding of support services for eligible participants, if you have a

disability that leaves you unable to work or are actively looking for work, you may be able to receive additional financial support.

Disability Support Pension The Disability Support Pension (DSP) is financial

Newstart Allowance If you are unemployed but actively looking for work you may be able

to receive the Newstart Allowance. It also supports you if you have a

longer-term condition and cannot get the DSP.

help for people with a permanent physical,

This financial support is available to people

prevents them from working. To be eligible for

looking for paid work, under the income and

intellectual or psychosocial disability that

who are at least 22 years old but under 65 years,

the DSP you must meet both non-medical and

assets test limits and prepared to meet mutual

medical rules.

obligation requirements.

These include if you are permanently blind,

You will no longer receive payments if you stop

expectancy of less than two years, you have an

you may not receive payments until you attend

or you receive a Department of Veterans’ Affairs

Services Provider.

you have a terminal illness with an average life

looking for work without a good reason and

intellectual disability with an IQ of less than 70

your first appointment with an Employment

special rate disability pension.

To find out if you are eligible for Newstart and

Non-medical rules include your age, residency and income and assets.

General medical rules include: ⃝ Your condition will last more than two years

⃝ Your condition is fully diagnosed, treated and stabilised

⃝ Your have an impairment rating of 20 points or more

⃝ Your condition will stop you working at

least 15 hours a week in the next two years.

It is important to note not everyone with

how to apply visit the Services Australia website: servicesaustralia.gov.au/individuals/services/ centrelink/newstart-allowance

Youth Disability Supplement If you’re under 21 years old and on the

Disability Support Pension, you may also be

eligible for extra assistance through the Youth

Disability Supplement. You may also receive the supplement if you’re under 22 and get Youth

Allowance or ABSTUDY. The highest amount you can receive on the Youth Disability Supplement is $131.90 a fortnight.

disability or a medical condition is eligible for

You don’t need to apply for Youth Disability

get other payments. You can still access services

Australia if you don’t want to get it. To find out

(NDIS) if you’re claiming DSP.

services/centrelink/youth-disability-supplement

the DSP. If you can’t get DSP, you may be able to

Supplement but you’ll need to tell the Services

under the National Disability Insurance Scheme

more visit servicesaustralia.gov.au/individuals/

If you have a

disability that leaves you

unable to work or are actively looking for work, you

may be able to receive financial support

To find out if you are eligible and how to

apply visit the Services Australia website:

servicesaustralia.gov.au/individuals/services/ centrelink/disability-support-pension

DisabilitySupportGuide.com.au

Education In Australia, every child has the right to the same educational opportunities. People with disability may have barriers in learning, development and cognitive function, however, there are a number of education supports that can help your child reach their full potential. Schooling options

Dual enrolment is an option for parents who

In some schools, children with disability are

believe their child may benefit by splitting up

with disability have some extra support lessons

If your child has medical, personal care or

in regular classes, whereas in others, children together in a group.

their week between two schools.

behavioural support needs, the school can

There are also Government funded special

assist your child in making them feel included

with their own staff and facilities within

Education supports

support school programs, complete mainstream schools.

Independent schools are non-Government

institutions that support students with disability without Government funding.

and comfortable in the school environment. The Department of Education endeavours to support the education of students with disability through funding, special needs

support, resources and teaching materials.

Specialist schools for children with disability

The Department plays an important role

intellectual disability, physical disability,

is responsible for national policies and

can offer specific support for children with

hearing impairments, vision impairments and autism spectrum disorder. The curriculum

at these schools is based on the Australian

curriculum but can be tailored to suit individual student needs.

Class sizes may also be smaller. To enrol your

child at a specialist school, he/she must meet

the school’s diagnosis criteria and live within the enrolment zone.

Home schooling can provide your child with a safe, supportive and flexible environment that suits their academic or behavioural

needs. If you choose to home school, you

need to register with your State or Territory education department.

For children who can’t go to school or

participate in regular classes due to chronic

illness, living remotely or experiencing difficulty at school, education programs are often run

online with printed material and visual aids sent to your child.

To enrol in these distance education programs

in delivering Australia’s education and

programs. They also advocate for special needs education, manage complaints and educationbased investigations.

Individual State and Territory Governments have programs and resources available to provide extra support for students with disability.

To learn what educational support is available for your child, contact the Department of Education in your State or Territory.

Call 1800 816 057 or visit education.tas.gov.au to contact the Tasmanian Department

of Education. The Victorian Department of

Education and Training can be contacted on 1800 338 663 or visit education.vic.gov.au.

The National Disability Insurance Scheme (NDIS) may fund supports to enable your child to

attend school and enhance their educational journey. These supports could include

transport to and from school, mobility aids and assistance with transitioning from primary to secondary school.

you must meet the enrolment requirements.

DPS Guide to Disability Support Tasmania/Victoria 2020

A range of

support options is available to

assist your child throughout

their schooling years, with

most schools catering for

students with disability

Employment and volunteering options A key goal of the National Disability Insurance Scheme (NDIS) is to promote employment of people with disability. Financial independence, improved health and wellbeing, building social networks and finding a sense of purpose are just some of the benefits of having a paid or unpaid job. Building capacity and economic participation

through employing people with disability also

reduces the need for full-time support and day programs, giving family members and carers

more time to participate in the community or work in their own job.

If you have a disability and want to work, there are a few avenues you can take.

Disability Employment Services If you have a permanent disability and would like to work, Disability Employment Services

(DES) can help you. DES is not funded under the NDIS but by the Department of Social Services. DES can help you find and maintain work in a mainstream environment, known as open employment.

There are two separate sub-programs within DES. These are:

1. Employment Support Services for job seekers with permanent disability and an assessed need for regular, ongoing support in the workplace.

2. D isability Management Services for job

Disability

Employment Services can

help you find

and maintain work in a

mainstream

environment

seekers with disability, injury or health

conditions who are not expected to need

long-term support in the workplace but may need irregular flexible support to keep a job. Services provided through DES include

allied health services to help improve work capacity, assistance with job searching,

resumé preparation and support for education and training.

To find out more call JobAccess on 1800 464 800 or visit jobaccess.gov.au.

Photo: Daryl Charles - supplied by Eurella Community Services, NSW

Australian Disability Enterprises Another option if you are looking for

employment is through Australian Disability Enterprises (ADEs).

ADEs are companies that employ people with

disability in a supported working environment. ADEs typically support people with disability who may struggle to find or keep a job in a mainstream environment.

Supported employment at an ADE is funded by the NDIS under the support category ‘Finding and keeping a job’.

Under the NDIS, ADEs can help you to gain

training and experience to either transition into open employment or continue in supported employment if you prefer.

Over 170 ADEs currently employ more than 20,000 Australians with varying degrees of

disability who are not currently able to work without support.

Supported employment places are no longer

capped under the NDIS, meaning ADEs can offer more opportunities to more people.

DisabilitySupportGuide.com.au

ADEs offer a wide range of roles within a number of industries including: ⃝ Packaging

⃝ Manufacturing

⃝ Administration ⃝ Cleaning

⃝ Horticulture

⃝ Logistics and warehousing ⃝ Printing

⃝ Hospitality ADEs also adjust daily tasks, jobs and workplace settings to suit individual abilities, interests and skills. Many also offer on-the-job training and skills development in areas such as: ⃝ Work health and safety

⃝ Behaviour management ⃝ Public transport

⃝ Literacy and numeracy ⃝ Money management

Visit buyability.org.au online or call 1300 043 517 to find supported employment opportunities near you.

School Leaver Employment Supports (SLES)

If you’re in your final year of school and

Volunteering has been linked to

increased

health and wellbeing as well as

improved

self-esteem

would like a job when you leave, you could access NDIS funding for School Leaver

Employment Supports (SLES). This support

option offers individualised assistance for up to two years after finishing Year 12 to help

build skills and confidence to transition from school to work. SLES is not a program, but

rather an individualised approach to funding employment supports like:

planner or Local Area Coordinator.

Any NDIS-registered provider can deliver SLES

supports. Your chosen SLES provider will work with you to identify supports which will help

you achieve your individual employment goals.

Volunteering

Volunteering is another great way to meet new people, learn new skills and become involved with your community in a fun and supportive

way. Volunteering is freely giving your time to help another person, organisation, group or

cause and can also help build your confidence before transitioning into employment.

Volunteering has been linked to increased health and wellbeing and improved self-

esteem, while also reducing stress, loneliness and depression.

There are many places you could volunteer, including:

⃝ Animal welfare organisations like the RSPCA

⃝ Local thrift shops ⃝ Environmental conservation organisations ⃝ Meals on Wheels ⃝ Australian Red Cross To find volunteering opportunities in your

⃝ Work experience in open or

community, head to Volunteering Australia’s

⃝ Travel training

If you would like to volunteer in your

supported employment

website volunteeringaustralia.org.

⃝ Job-readiness training such as resumé

community but feel you need some assistance,

⃝ Money handling

apply for NDIS Core funding under ‘Assistance

writing and job searching

⃝ How to communicate with others in the workplace

SLES funding can be added to your NDIS plan during your initial planning conversation, or

a scheduled or requested review with your

DPS Guide to Disability Support Tasmania/Victoria 2020

like a support worker to go with you, you can with social and community participation’. To find providers who offer employment

support turn to the Advisors directory starting on page 137.

Companion Card If you have a permanent or severe disability and you need help to go to events and venues or access public transport, you may be eligible for a Companion Card. This card will allow you to bring a companion to join you for free and help you with your

mobility, communication, self-care or use of aids or equipment.

The Companion Card is a free, nationally

recognised card that can be used throughout

your life, but must be renewed every so often, depending on which State or Territory you live in.

You must get a new card every five years.

To be eligible for a Companion Card you must: ⃝ Be a permanent resident of Australia,

living in the State or Territory of issue

⃝ Demonstrate you have a significant, permanent disability

⃝ Demonstrate you would be unable to

participate at most community activities without attendant care support

⃝ Demonstrate that the need for your assistance will be lifelong.

Your companion could be a paid or unpaid

You can get an application form by calling,

doesn’t have to be the same person joining you

form from your state’s Companion Card office.

carer, a friend, family member or partner and it each time.

emailing, writing or downloading and printing a Your general practitioner, medical or mobility

specialist can help you fill out your application. You will also need to include two identical, passport-sized and quality photographs in your application.

For more information about Companion

Card in Tasmania call 1800 009 501 or visit

companioncard.tas .gov.au. In Victoria call

1800 650 611 or visit companioncard.org.au .

A Companion Card allows

you to bring someone

to events or venues to

help you with

your mobility,

communication, self care or use of aids and

equipment

Accessible transport Access to transport is critical for people with disability in enabling them to participate in work, study, leisure and social activities. For people with limited audio and visual capabilities, public transport can present some challenges. People with a cognitive disability may also

If you are still able to operate a car you may

perception, comprehension, learning, memory

permit. You may be able to get a permit if your

need additional travel supports to aid in and concentration.

There is a range of subsidy, permits and

allowances available to make getting around a

be eligible for the use of a disability parking impairment severely restricts your speed of

movement, your ability to use public transport

and you have a permanent physical impairment

bit easier if you have a disability.

DisabilitySupportGuide.com.au

or a temporary impairment likely to last for longer than six months.

To get a disability parking permit you must fill out an application form, ask a medical practitioner to complete and sign the

relevant sections and submit the form to your local council.

For more information about disability permits in

For more information about the Tasmanian

visit transport.tas.gov.au. In Victoria call 13 11 71

transport.tas.gov.au, including what eligibility

Tasmania and how to apply call 1300 135 513 or

Taxi Subsidy Program call 1300 135 513 or visit

or visit vicroads.vic.gov.au

requirements need to be met. In Victoria

Public transport

638 802 or visit cpv.vic.gov.au.

The majority of public transport services across Australia, including buses, trains, trams and

ferries, are accessible for people with disability or mobility issues.

Buses may have low floors and ramp systems to allow people with disability to safely enter and exit the vehicle.

There usually are allocated spaces for

wheelchairs and mobility scooters. Bus stations

The majority

of public

transport in Australia is

accessible for people with disability

or mobility issues

and stops are also fitted with tactile paving

if you have a vision impairment and hearing

augmentation if you have a hearing impairment.

Wheelchair Accessible Vehicles are purposebuilt vehicles complete with hydraulic lifts

to secure passengers with wheelchairs and scooters safely into the taxi.

Community buses are another great option for people with disability. They are run through

councils and community centres with the help of friendly volunteers. People with disability and the elderly are given priority access to

these buses. You may need to call ahead to

get information on the schedule of buses with

wheelchair access. Call your local council to find

For more information on about accessible bus

out if they offer community transport.

call the Customer Service Hotline on 13 22 01.

appointment or head out for a social activity,

services in Tasmania visit metrotas.com.au or

If you need to go to the shops, attend an

In Victoria visit ptv.vic.gov.au or call

community transport options may provide free

you’re traveling with a disability or mobility aid.

disability. The VICTAS Community Transport

Transport alternatives

community transport in Tasmania and Victoria.

1800 800 007 for information or assistance if

If you can’t use public transport there are a

number of other ways to travel around your city and you may be able to receive assistance for these through the NDIS.

Taxis are a private and comfortable transport method for people who can’t easily access

public transport. Drivers can help you enter and exit the vehicle if you need assistance.

You may be eligible for subsidised taxi

fares through State or Territory based taxi subsidy initiatives.

contact the Multi Purpose Taxi Program on 1800

DPS Guide to Disability Support Tasmania/Victoria 2020

or low cost transport services to people with Association provides information about

Visit vtcta.org.au or call 0438 780 911 for more information.

Private, local community transport services are offered by a range of organisations, such as

Red Cross and some councils, for a reasonable price. Often these services organise ‘day trips’

which is an opportunity to socialise with people of all ages, nationalities and backgrounds, with a particular focus on the elderly and people with disabilities.

Disability advocates Supporting your rights There may be times when you don’t feel listened to or feel like decisions are being made for you without any consideration of your thoughts, feelings or opinion. This is where disability advocates can play a vital role. When a problem arises it can be hard to speak up and take control of how you want to live

your life. This can be particularly difficult if the concerns you have are about care or services

that you are relying on for meeting your most basic needs.

⃝ Individual advocacy – works with

individuals on eliminating discrimination, abuse and neglect.

⃝ Legal advocacy – maintains your rights by addressing the legalities of discrimination, abuse and neglect.

Many people find it difficult to raise a complaint

⃝ Systemic advocacy – reduces barriers and

concerns early and not leave it to escalate.

⃝ Self advocacy – supports you in

or concern but it is important to address your

This is where a disability advocate can play an important role.

Disability advocates can act as a voice for

people with disability by campaigning for social change, equal rights and opportunity. This can include speaking, acting or writing on behalf of the interests of a person or group in order

to protect, promote and defend their welfare or justice.

An advocate can enable and support you by helping you understand your rights, listen to your concerns and discuss your options

for raising that concern. They can assist with

negotiating changes to your plan, give advice and support when dealing with service

providers and help you overcome any barriers

that may impact on your ability to participate in your community.

discrimination you may face.

advocating for yourself, or as a group.

The Australian Government’s National

Disability Advocacy Program (NDAP) is a

program that ensures people with disability

enjoy and exercise their human rights within their community.

The program enables access to local disability

advocacy support and helps smooth out issues

between people with disability and their service providers or the National Disability Insurance Scheme (NDIS).

To find a Government funded disability

An advocate can enable and support you by helping you understand your rights, listen to your concerns and discuss your options for raising those concerns

advocacy agency near you, search your local area on the Department of Social

Services’ Disability Advocacy Finder, visit disabilityadvocacyfinder.dss.gov.au or email disabilityadvocacy@dss.gov.au

There are a number of different types of advocacy, each with a different focus. The six advocacy types are: ⃝ Citizen advocacy – aligns you with

volunteers who become loyal supporters and campaign for your rights.

⃝ Family advocacy – helps family members of people with disability to advocate on behalf of their loved one.

DisabilitySupportGuide.com.au

Carer support Families and carers of people with disability provide everyday help and support that cannot be beaten! Roughly 2.7 million Australians look after someone with disability, mental illness, a medical condition or the elderly. Being a carer can have a huge impact on your

Therapeutic counselling groups are specifically

as being isolating at times. There are some great

support, the opportunity to connect with

life and physical and mental wellbeing – as well support options available to assist you if and when the role of a carer becomes too much.

designed to provide carers with emotional

other carers and share experiences, as well as practical strategies to help you in your carer

role. These groups meet regularly and promote

an understanding and supportive environment. Attending a counselling or therapy group is a good way to share your experiences and feelings with like-minded people and is

important in proving you are not alone. You can learn a lot from other people in similar

situations, build a support network and make some new friends.

Carer support groups

Community run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups can be organised around caring for someone with The Government initiative Carer Gateway is a Australia-wide network that connects carers

with support services around the country. In

Tasmania local organisation Care to Serve and

in Victoria Merri Health Community Services will connect you with local support and services to help you with your caring role.

Call Carer Gateway on 1800 422 737 or visit CarerGateway.gov.au.

Counselling services

Professional counselling is held in individual, couple or family sessions. Some counsellors

offer their services over the phone, by email

a particular disability or condition and offer the support and advice of other carers who

are or have experienced situations similar to

yours. There are also support groups available for Indigenous Australians or Culturally and Linguistically Diverse (CALD) carers.

Carer support groups are completely

confidential and can provide practical and emotional support and also help you to: ⃝ Discover new information

⃝ Attend education or training workshops ⃝ Get involved in leisure activities and relaxing outings.

or through webcam. It is a great way to talk to

someone about how you are feeling and learn some strategies to help you cope in a private and trusted environment. If you feel more

comfortable having a one-on-one session or

involving other family members, counselling is a good option for you.

DPS Guide to Disability Support Tasmania/Victoria 2020

There are a number of

support options available to assist you if the role of

a carer becomes too much

Respite care may be available to you if you need to take a break from your caring role

Groups are free of charge and meet regularly in community spaces.

Respite care Sometimes you need to take a break from your carer role to refresh, attend appointments

or need someone to take over when you are unable to care due to illness or time away. Carer Gateway can help with access to

information and other supports appropriate

⃝ Carers Australia – 1800 242 636 – runs

support programs including short-term counselling for carers with qualified counsellors

⃝ Relationships Australia – 1300 364 277 – offers a range of services, such as

counselling and mediation, by phone, online and face-to-face

⃝ Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling

to your needs, while also providing options

Financial support

Regular respite can help reduce your need

You may be eligible for income support

Gateway can help organise a plan for this.

from Centrelink if you and the person you are

for short-term and emergency respite.

for emergency respite, and if required, Carer Information on local carer support, disability

and community services from Carer Gateway is free and confidential. To find out more call 1800 422 737

Support lines There are a number of support lines and

websites to assist carers just like you in looking after someone with disability. Many support lines offer free or subsidised counselling. Some helpful support lines include: ⃝ Carer Gateway – 1800 422 737 – a

through Carer Payment or Carer Allowance

caring for meet the requirements. Call 13 27 17

Monday to Friday 8am – 5pm or check online at

servicesaustralia.gov.au to see if you are eligible for financial support as a carer.

Being a carer of someone with disability

can take its toll on your physical and mental

health. Your role is important but it’s equally important to look after your own health and

wellbeing. Try to take some time out for yourself to see a movie, do some exercise or socialise with friends.

Remember to keep an open line of

resource to help connect you to local

communication between those around you

in a similar situation, and provide

if your carer role is starting to impact on your

support services and other carers

and speak to a trusted family member or friend

advice on a range of topics such as

health and wellbeing.

health and wellbeing, financial and legal considerations

DisabilitySupportGuide.com.au

Diversity and disability Australia is an incredibly diverse country, home to over 25.2 million people of various backgrounds, religions, cultures and sexuality. Over 4.2 million Australians live with disability and face barriers to support services based on their cultural diversity. Finding support that meets these needs and

The Federation of Ethnic Communities’ Councils

Cultural and linguistic diversity

CALD backgrounds all around the country.

Culture and language barriers can make it

02 6282 5755.

understands you is essential to your wellbeing.

difficult to reach your full potential. People

with disability from multicultural backgrounds may face a lack of information, isolation and difficulty connecting with support services.

If you are Culturally and Linguistically Diverse (CALD) a number of organisations offer

disability support and advocacy services to ensure you feel included within your

community and supported to achieve your

goals. Services range from connecting you to

and offering relevant support, advocating for

CALD services and organising suitable bilingual

carers or interpreters to providing culturally and linguistically appropriate resources.

The National Ethnic Disability Alliance (NEDA)

advocates for the rights of people with disability and their families from a CALD and Non-English speaking background (NESB). Contact NEDA at neda.org.au or by calling 02 6262 6867 or 0407 878 933.

of Australia (FECCA) represents Australians from FECCA can be contacted at fecca.org.au or on National Disability Insurance Scheme (NDIS)

participants who are from a CALD background

may need the help of translators or interpreters to access the support services highlighted in their NDIS plan.

The Translating and Interpreting Service (TIS

National) is an interpreting service provided by the Government. The service covers more than

100 languages and is available 24/7 on 13 14 50.

Tasmanian CALD support There is a range of information and resources available to support Tasmania’s CALD

community and encourage participation in society.

The Department of Communities

Tasmania provides information online at

communities.tas.gov.au or call 1300 135 513. The Tasmanian Multicultural Access Point has a whole list of contacts for health, wellbeing and community support organisations,

dedicated to the needs of people from diverse backgrounds. Visit multicultural.tas.gov.au for more information.

The Multicultural Council of Tasmania advocates for and supports residents of Tasmania with a CALD background and can be reached on 03 6285 9907 or visit mcot.org.au .

Victorian CALD support Action on Disability within Ethnic Communities is a community organisation that empowers people with disability from non-english

speaking backgrounds, their carers and families. ADEC can be contacted on 1800 626 078 or visit their website on adec.org.au . 62

DPS Guide to Disability Support Tasmania/Victoria 2020

The Victorian Multicultural Commission supports and advocates for culturally

and linguistically diverse Victorians. The

organisation helps diverse communities access a range of services and can be contacted by calling 1300 366 356 or

visit multiculturalcommission.vic.gov.au. The Centre for Culture, Ethnicity & Health

works closely with communities and health professionals on a range of issues affecting

people from refugee and migrant backgrounds. Call 03 9418 9929 or visit ceh.org.au for more information.

Religious and spiritual diversity

Religion and spirituality can play a major role in our lives. If you have a disability you may

want to receive support provided by service

organisations and staff who share your beliefs

and values. For example, you may require your

meals to be prepared a certain way or celebrate

certain religious holidays. If your support worker or provider shares the same views as you, you will likely build a good relationship.

Speak to your Local Area Coordinator or Plan

Manager about disability support providers in your local area who will respect and cater to your religious and spiritual preferences.

LGBTIQ supports

There are several organisations that offer information as well as social and support

networks for LGBTIQ community members

living with disability. Some of these include: National:

⃝ The National LGBTI Health Alliance

provides health-related programs, services and research focused on LGBTI people

and other sexuality, gender and bodily

diverse people and communities. Contact the National LGBTI Health Alliance on

02 8568 1123 or visit lgbtihealth.org.au

⃝ QLife is a free telephone and online chat support service providing anonymous

support and referral for people wanting to talk about a range of issues such as their

sexuality, identity, gender, bodies, feelings

and relationships. Contact QLife on

1800 184 527 or online on qlife.org.au ⃝ The Out Together is helping LGBTIQ

people with disability connect and share

experiences and supports NDIS participants who identify as LGBTIQ in accessing and benefiting from the NDIS. The project

includes a range of online materials, videos

and links to helpful services and information. For more information on Out Together visit wellways.org/out-together Tasmania:

⃝ Rainbow Communities Tasmania is

dedicated to achieving and maintaining inclusion and equity for LGBTIQ people

living in Tasmania. Visit rainbowtas.org or call 0410745 773 for more information. ⃝ Working It Out is Tasmania’s gender,

sexuality and intersex status support

and education service, running a range of projects and programs to support individuals, families and friends. Call

03 6231 1200 or visit workingitout.org.au to find out more. Victoria:

⃝ Pride Vic is a community based

organisation embracing gender diveristy

and equality for people with disability by offering a range of support services.

Call 0479 096 713 or visit pridevic.com.au for more info.

⃝ Ygender is a peer led support and

You may want to receive support

provided by

organisations or staff

who share

your beliefs and values

advocacy organisation providing a

range of services including training, workshops and support groups for

trans and gender diverse young people. Find out more on ygender.org.au or email info@gender.org.au .

DisabilitySupportGuide.com.au

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Tasmania • • • • • • • • • • • • •covering In Home• & Community In the back half of this guide you’ll find•six•sections

• • • • • • •

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Support, Therapists & Specialists, Accommodation, Advisors, Equipment &Provider Name

all of Tasmania/Victoria’ if no region was selected or they service the whole State/

Tasmania

• • • • •

• •

• • • • • • • • • • • • •

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• • • • • • • • • • •

• • •

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• • • • • • • • • • Age Groups • •

•

• • • • • • DS•

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Territory. See the maps on pages 173-175 for the boundaries of each service region. Provider Name Location Phone The lists include both registered and unregistered Providers NDIS providers in alphabetical servicing all of TAS Capital 0123 456 789 order, detailing whether they provide Core, CapitalABC orSupports Capacity supports under ABusiness Riverside 12 3456 7890 the NDIS. It also indicates some of the specific services they deliver. XYZ City Centre 23 4567 8901 The tables show if the provider can come to your house or school to deliverCountry 34 5678 9012 A services or works from a set location such as a medical practice. It also indicates A Riverside 45 6789 0123 Provider Location Phone what age groups they can deliver services to.Name Providers servicing all of TAS A bold listing indicates the provider has paid to have their services listed in this Services ABC Supports Capital 0123 456 789 • • • guide. If a service provider has an advertisement in this Guide,Riverside then the page ABusiness 12 3456 7890 • • number of the advert is listed in red under ‘Advertisement Page’. XYZ City Centre 23 4567 8901 • • • • 34 5678 9012 • • • The ‘DSG Web ID’ number can be usedA as a unique identifier toCountry find out more Services A Riverside 45 6789 0123 • • • • information Provider aboutName the provider on Location DisabilitySupportGuide.com.au. You can Phone

• •

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Tasmania

Providers are listed by service region. They’ll be listed under ‘Providers servicing

• • • • •

iste C O R red NDI S Pr E ovid C AP er I TA L C AP AC Com I T Y mun Hom ity Ac cess eM In H ainten & Inclu ome anc sio Life Care e/Gard n enin Skil g Mea ls ls/S h Res oppin pite g Care S

Location Phone servicing all of TAS Technology and Mental Health. These sections provide useful informationProviders about ABCtables Supports Capital 0123 456 789 some of the most commonly searched support services as well as directory ABusiness Riverside 12 3456 7890 of a selection of providers delivering different services. XYZ City Centre 23 4567 8901 The tables list a number of ‘verified’ providers. These providers have confirmed A Country 34 5678 9012 with DPS that the information that is displayed is correct. A Riverside 45 6789 0123

iste C O R red NDI S Pr E ovid C AP er I TA

Provider Name Location Phone Providers servicing all of TAS ABC Supports Capital 0123 456 789 ABusiness Riverside 12 3456 7890 XYZ City Centre 23 4567 8901 A Country 34 5678 9012 A Riverside 45 6789 0123

DSG Web ID

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Tasmania

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Reg iste C O R red NDI S Pr E ovid C AP er I TA L C AP AC Com I T Y mun Hom ity Ac cess eM In H ainten & Inclu ome anc sio Life Care e/Gard n enin Skil l g Mea s ls/S Res hoppin pite g Soc Care ial/R Spo ecreat rts & iona Tran Recre l Suppo atio spo rt n Oth rt er S up por t Sup delive por t de red at h 0-4 li o yea vered in me prac 5 - 1 rs tice 2 ye 13 - ars 17 y 18 - ears 64 65+ years yea Veri rs fied Adve Pag rtiseme e nt

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servicing alltoolbar of TASon the home page to view the full enter the ID Providers number into the search Tasmania ABC Supports Capital 0123 456 789 • • • • • • profile and range of services of the provider.

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DPS Guide to Disability Support Tasmania/Victoria 2020

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In Home & Community Support

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Capturing life

“

Through her lens, Leesa captures memorable moments of family, friends and colleagues

”

Unique partnerships can see everyone to reach their full potential. Clients, parents, carers and professionals working together can make an impact to last a lifetime. We will work as part of your team to: • Help understand and implement plans and funding • Assist with the changeover to the NDIS • Meet personal needs and goals Our team is committed to providing tailored support and expert service, including: • Therapeutic supports • Early intervention supports for early childhood • Exercise physiology and personal wellbeing activities Every individual is at the centre of what we do.

Phone: 03 9575 5307 connecthealth.org.au/fullpotential 65D

fullpotential@connecthealth.org.au

DPS Guide to Disability Support Tasmania/Victoria 2020

Support is available to help you live your life as independently as possible by making sure that your living arrangements and the help you get at home meets your needs. These supports may include helping you find affordable, appropriate and secure housing, or assist you with transport and day-to-day activities. It will also ensure you can stay connected and part of your local community.

Depending on your needs, you may be able to get assistance with personal care

or have someone come to your house and help you with cooking or cleaning. Or,

rather than have someone do the tasks for you, you may be able to learn new skills through supports that are available so you can do these jobs yourself and keep your independence as well.

If you are being cared for by a family member or a carer, another form of support

In Home & Community

About In Home & Community Support

you may be able to access is respite.

Case Study Nick and Alex inspire each other. Nick, 28 years old, and Alex, who is 25, have been living in supported accommodation for four years. Both are from Launceston and work part time. “We were both at the Hub Launceston, through Life Without Barriers and were friends through there and we both wanted to move out independently and we thought ‘perfect match, let’s be house mates’. “We worked with our parents and tried for months to find a place, then Nick’s parents found us a place, where we are living now. We worked with Life Without Barriers and now we’re living independently,” says Alex. While living together they bonded and got to know more about each other. Alex says Nick is a quiet achiever and really sporty. Alex loves how he brings so much energy to his life, which encourages him and is an inspiration to him and others.

“We like to watch a few TV shows and get out and do outdoor activities, things like that,” says Nick. They think their Life Without Barriers mentors are amazing and add so much life to the place and make things more fun. Their mentor says “The boys had the basic skill level of everything that goes on in a home. Their parents have taught them absolutely fantastic skills. So, what mentors do is come in and give them that extra knowledge, it can be simple things like making a stir fry from scratch, when the right time is to vacuum or mop. It’s those little things that make their day to day life better.” The men hope to continue living together, become more independent and improve their cooking skills and to eventually be less reliant on mentors, as much as they like them. For Nick and Alex, the future is whatever they want it to be, they both have great futures, they both have

jobs and fantastic social lives. They are flourishing and doing a great job. Alex and Nick say they can’t thank Life Without Barriers, the mentors, management, and their parents enough and felt so touched with all the support they’ve received. Nick and Alex moved in together with the help of Life Without Barriers Supported Independent Living services. Visit disabilityservices.lwb. org.au/lived-experiences/ to watch their video and find out more. Case study provided by Life Without Barriers.

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This offers you and the person helping to care for you some time away from your

home, gives you a break from each other, or it can be an option if your carer needs to go away on a holiday.

Many sport and recreational programs are targeted specifically at people living

with disability or you may be able to get assistance to participate in mainstream social and community activities.

By accessing these supports, you can have the opportunity to learn a new skill or sport, or simply participate in activities or social outings, giving you the opportunity to meet people and make new friends.

As well as helping with your wellbeing, social and community activities may also

assist in helping you achieve the aims or goals you have in your National Disability Insurance Scheme (NDIS) plan.

On the following pages we explain what different In Home & Community Support options there are and how they can help you. The In Home &

Community Support directory starting on page 85 lists providers who deliver services in Tasmania and Victoria.

Child care

For many parents finding the right child care for their child is a struggle at the best of times. For parents of a child with a disability, this is even more so.

While you have access to the full range of child care providers, your child may require more care and support than other children, which can present some

challenges when it comes to choosing the right provider for you and your family. You can search child care options in your local area through the Government’s My Child website mychild.gov.au. Here, you can find options for:

⃝ Long Day Care – centre-based child care while parents work or are busy with other commitments

⃝ Occasional Care – flexible, centre-based child care as needed

⃝ Family Day Care – affordable, personalised care by a qualified educator in small groups in a home-based setting

⃝ In Home Care – flexible child care provided by a qualified educator in the comfort of your home

⃝ Vacation Care – programs that care for primary school aged children during school holidays

⃝ Before and After School Care – centre-based child care outside school hours When contacting child care providers it is important to discuss your child’s needs

and ask questions including their experience in caring for children with disability. Child care can be expensive and the Government may help cover some of the

costs. To get an estimate of what you may be entitled to, use the Services Australia Payment and Service finder on servicesaustralia.gov.au or call 13 61 50.

Community access and inclusion Being a contributing and valued member of our community is a desire for many

of us. We can participate through employment, education, sports and recreational activities and travel.

A number of supports are available to help you gain or regain your confidence and independence and understand the steps you need to take to achieve your goals within your community. 66

DPS Guide to Disability Support Tasmania/Victoria 2020

Mable helps to connect people who are seeking support with those looking to provide it.

Find and connect with independent support workers in your area. Mable is the website that’s revolutionising disability support. It lets you search and connect directly with thousands of independent support people around Australia, giving you the control to choose who supports you. So, whether you’re seeking “music” people or “caring” people, “dancing” people or “foodie” people, you’ll find them on Mable. We’re online so it’s easy and affordable; plus you can use your NDIS funding.

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From programs designed to support you on your journey to employment, to

volunteering opportunities and activities where you can work with other members of the community and meet new people. These supports can assist you in

discovering your passions and help you become productive and feel valued. Speak to your Local Area Coordinator (LAC) about the supports you can access through your NDIS plan to help you to contribute within your community.

Most community venues and events aim to include and provide accessibility

to people with disability so you can participate, enjoy a range of activities and become a valuable member of your community.

Some of the ways this happens is through access to public transport services, ramps and lifts within venues, Auslan interpreters, closed captioning, audio descriptions and other modifications for people with disability.

You may notice accessible and inclusive facilities within your community. These

include gardens and parks, recreational facilities such as swimming pool hoists at

swimming centres, playground facilities with the use of wheelchair swing chairs, as well as accessible toilets, bridges, ramps and footpaths.

If you need help with accessing your community, a list of providers who can assist can be found within the directory starting on page 85.

eskleigh.com.au

Registered NDIS Provider

eskleighfoundation

A New Era in Disability Care

Our care comes in all shapes and sizes. Eskleigh started as a not-for-profit organisation over 70 years ago right here in Tasmania, with a mission to care for Tasmanians living with a disability. Today, Eskleigh is one of Tasmanias largest and most experienced disability providers. We provide a range of services from high needs based care in our group homes to in-home attendant and respite care options as well as a range of day programs. As the NDIS provides valuable assistance to those who need it most, Eskleigh is still not-for-profit and still providing the best in care to Tasmanians right across the state.

Community Access Attendant care Respite care Group homes

Download our new Perth Day Program Activities Book.

DPS Guide to Disability Support Tasmania/Victoria 2020

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If you are living in your own home, it is possible that at some stage you may

require some assistance to make life easier, or assistance to complete everyday activities that will enable you to continue living independently.

The supports available will depend on your goals, aspirations, needs and informal supports and can be delivered by Government departments and agencies or by non-Government service providers.

Some of the most commonly accessed types of support and assistance may

include cleaning, personal care, nursing care, meal preparation and delivery, home and garden maintenance and more.

Looking for domestic assistance? Go to page 85 to find providers in the In Home & Community Support directory.

Home maintenance and gardening

Housework, home maintenance and gardening can often be a difficult task if you have a disability, however, there are services available to help. The NDIS can fund services to assist with cleaning, as well as minor house and garden maintenance. They can also fund training, aids and equipment to help you perform these tasks independently.

A trusted support worker can visit you in your home and complete tasks such as washing and drying your clothes and linen, cleaning out and organising fridges and pantries, window cleaning, vacuuming, dusting and general

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Domestic assistance

household cleaning.

Hospital Rehabilitation AND Neurological Care We help people to live in their own homes and participate in their local communities. Community access is a key focus for us. We do this by offering the following NDIS services: • Assistance with daily living • Assistance with social & community participation • Supported independent living (SIL) • Tailored capacity building services We believe that community participation is essential to health and wellbeing and improves people’s quality of life. We support people by acting as a companion so they can participate in community activities that they enjoy.

Call 1300 196 000 or Email support@lavitacare.com.au www.lavitacare.com.au

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ADVERTISING FEATURE

The right support has the power to change lives Sometimes life throws us curve balls and circumstances suddenly change. This was the case for Shantalle Pillay, who went from being a carer, to needing support herself. Living in Dandenong North, Melbourne, Shantalle used to be the full-time carer for her mother, Shavleen, when her diabetes started to impact on her eyesight, eventually leading to kidney failure.

Shavleen has a range of chronic illnesses that affect her mobility and health, including diabetes, chronic back pain, mobility challenges, and she has also experienced a stroke and heart attack.

The loss of her eyesight and ongoing medical problems made it incredibly difficult for her to continue to take care of her mother, especially when going in and out of hospital receiving care.

With Shantalle unable to support them both, they had to make the decision to receive disability support at home. The National Disability Insurance Scheme (NDIS) helped both the mother and daughter find a provider that not only fit their medical needs but also understood their religious beliefs and related to their cultural background.

Huge impact

Shantalle relied on her independence and own abilities all of her life. Her mother taught her from a young age to be strong and resilient. So the loss of her eyesight and independence were quite traumatic and had a huge impact on both of their day to day lives.

For two years, the pair have been receiving personal care, home care and community participation support from 9D Care, a Melbourne based disability service provider. Shavleen says she was initially worried about receiving full-time care from unknown carers, however, 9D Care provided staff that were friendly, well-trained, and had a religious background that resonated with the mother and daughter. The pair have a strong cultural and religious identity, which was really important for them to be kept engaged with. So when 9D Care provided staff who had cultural and religious awareness, it made the transition to receiving care so much smoother and easier.

Shantalle and Shavleen's lives have changed hugely with the help of 9D Care services. Photo: supplied

Since they began their disability support journey, the pair have never doubted the services they have been receiving.

DPS Guide to Disability Support Tasmania/Victoria 2020

9D Care staff provide full-time support to both Shavleen and Shantalle, spending six to 10 hours a day at their home seven days a week. The carers help around the home by cleaning the house, cooking food, washing clothes, making beds and taking the pair to appointments. Shavleen also receives personal care from the 9D Care staff.

Big difference

Shavleen explains, “It’s been good. It has made a big difference to our lives. We are living very peacefully. We have very productive days.” “Our lives have changed a lot, now everything is perfect. Whatever I need, or she needs, they are being met. I am comfortable and happy.” Since Shavleen and Shantalle have such a good relationship with their carers, they both find everything they need is supplied and supported, and in some cases, they don’t even have to ask, their carers are already very aware of what they require. Shantalle says when the carers aren’t at the house, they still call at night to make sure they are doing okay and to see if they need any help. Their provider puts in a lot of effort to make sure Shavleen and Shantalle’s hobbies and interests are still being facilitated without impacting their physical health. Shavleen is a keen gardener and greatly enjoys arts and crafts, and Shantalle has similar interests and also loves to

ADVERTISING FEATURE

“Our lives

have changed

go shopping, walk through parks, and bake cupcakes.

Since Shantalle has low vision capabilities, she feels quite nervous being out in the public by herself. Her carers have been putting hard work into

a lot, now

everything is perfect.”

building her confidence when out in the community, and to assist her, rather than her being dependent. Shantalle says it is important for her to become more confident when she’s out in public and is appreciative that the carers try to enhance their capacity to do day-to-day tasks.

“After I had my eye surgery in my left eye, I have no vision in that eye. That stressed me out, I was constantly thinking about how I was going to live without eyesight,” says Shantalle.

their life has changed hugely since they started getting 9D Care services.

Like family

Shantalle says the carers helped them connect with their community and engage with others at local mosques so they could continue to practice their religious beliefs. Their carers even created a space in their home for prayer and actively keep an eye on upcoming religious events.

“The carers make me feel like I am still

“The carers that we do have, I wouldn’t change them for the world. We all like to joke around and we all behave like family. We always nag each other and make fun of each other. We laugh together,” says Shantalle.

“Even now, I still mentally think about my eyesight and how I am going to survive. But at the same time, I am quite glad I have vision in my right eye, even though it is low vision. But it is still something, better than nothing. a normal person, like there is nothing wrong with me, which helps me quite a lot. I used to have very low self-esteem with my eyesight.” She adds that the pair suffered a lot before they were receiving help and

Shavleen and Shantalle are grateful for the disability services which have made their living circumstances manageable and enjoyable.

Why choose us? Fast provision of services We empower your right to choice We come to you to develop a support plan for your funding We match your support worker to your needs We can match workers that speak your language High quality professional care Total transparency - No hidden costs

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In Home & Community Support

Your garden can be kept well-manicured by lawn mowing, pruning, fertilising, sweeping and raking up leaves and cleaning gutters.

State, Territory and local Governments also offer programs that help with cleaning, home maintenance and gardening, although these usually come at a cost.

Look in the In Home & Community Support directory starting on page 85 for help with your home and garden.

Life skills There are a number of supports available to assist and teach you life skills to help you live independently, support you to make choices in your everyday life and to participate in the day-to-day activities in your home.

This support can range anywhere from a few hours a week, to 24 hours a day and can help develop skills and build your confidence with things like health

and wellbeing, household tasks, travel and connecting with other people and the community.

Some important life skills that you can get support for include meal preparation, independent living, community participation and literacy and numeracy skills.

To become as independent as possible and fulfil your potential speak to your carer or Local Area Coordinator (LAC) about life skills support under the NDIS.

Turn to page 85 for a list of providers who can help you develop life skills.

Meals and shopping Cooking meals and heading to the shops for groceries or other purchases can

prove difficult if you have a disability. To assist you, support workers can help you decide what items you need and then accompany you to go and buy them.

Some service providers can go to the supermarkets on your behalf and prepare nutritious meals according to your tastes and budget.

When it comes to food preparation you can have the support worker prepare your meal or you can help and learn some cooking skills yourself.

Innovation and excellence in behaviour support and childrenâ&#x20AC;&#x2122;s disability services

Launceston | Hobart | Burnie 1300 278 445 society@stgiles.org.au www.stgiles.org.au 72

DPS Guide to Disability Support Tasmania/Victoria 2020

Qualified in NDIS Plan Management & Case Co-Ordination

Live life larger Fulfil your NDIS or TAC funded support plan through Arcare Home Care and start living your best life at home and in your community Arcare is family-owned and has been providing in-home services to all age groups since 2007. Our home care team are qualified in disability care, manual handing and level 2 first aid and come from over 20 cultures. They can assist with a range of tasks both inside and outside of your home and offer completely flexible visits to suit your personal requirements. Our billing is 100% transparent and there are no hidden administration fees. Our charges are aligned with the Victorian price guide and are covered by the NDIS or TAC plan.

Let us know how we can help â&#x20AC;˘ Call 1300 298 728 or visit arcare.com.au Metropolitan Melbourne â&#x20AC;˘ Mornington Peninsula

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If you need help with meals and shopping, speak to your carer or Local Area Coordinator to see if a support service can be included in your NDIS plan.

A list of providers offering these services can be found in the directory starting on page 85.

Multicultural support If you identify as Culturally and Linguistically Diverse (CALD) and need some support, there are multicultural services available to meet your needs.

You may find it difficult to seek out services that would suit you, which is where multicultural support services can assist. A multicultural support worker that

understands your cultural background and speaks your language can talk to you about the types of support that are available that match your cultural diversity. They will work alongside your family, community and health professionals to ensure you feel comfortable and get the help you need.

These kinds of supports include in home assistance with preparation of meals

and household duties such as cleaning, participation in community activities or events that interest you, mentoring support, development and maintenance of

relationships with your family, friends, community and service providers, transport support, respite care and therapeutic supports, such as occupational therapy, physiotherapy and psychological support.

For more information about cultural diversity turn to page 62.

â&#x2DC;&#x17D; (03) 9800 4433 support@morcare.com.au

www.morcare.com.au 677 Boronia Road, Wantirna VIC 3152

Morcare Services is a Disability and Aged Care Services provider of In-Home Care and Community based support services.

Morcare Services specialise in supporting people who have a disability to achieve or maintain independence with daily living tasks and community activities.

We can provide complex 24 hour a day support or even just a few hours a week to assist with domestic assistance, shopping, personal care or accessing the community.

We are a leading registered provider of Community and In Home Care Services for the TAC (Traffic Accident Commission), NDIS (National Disability Services Commission) and Aged Care Services.

Together with you, we will create a plan and provide the services that suit your lifestyle.

DPS Guide to Disability Support Tasmania/Victoria 2020

Morcare Services has the experienced staff ready to provide services that will focus on your independence, wellbeing and quality of life.

In Home & Community

Personal care If you need some help in or outside your home, support is available to help you live as independent as possible. These supports can be funded under ‘Core supports’ in your NDIS plan.

Some examples of personal activities you may require help with include

showering, dressing, toileting, eating, grooming and personal hygiene tasks,

getting in and out of bed and mobility. Others tasks you can get support with include cleaning, laundry, cooking and dishwashing.

Support workers can join you in running errands in your community, such as grocery shopping, going to appointments or attending social events.

The people who help you with these ‘Core supports’ are professional, trustworthy and caring to make sure you feel comfortable and safe.

To find personal support options go to the directory listings starting on page 85.

Respite Taking a break from your carer is beneficial to the both of you. Not only does it

help maintain positive family and carer relationships, but it allows you the chance

to meet new people and experience new things. One of the ways to achieve this is

through respite and it plays an important role in allowing carers to take a time-out from their caring role.

StarLight Home Care Together through life

Starlight Home Care is an NDIS Service provider established in 2018. Our team pride themselves on respect, integrity and quality support for all our participants. Our philosophy of care provision is based on providing opportunities to enhance the lives of individuals and deliver a seamless level of care.

Our Promise

 

Deliver quality and flexible service for all your needs to live independently Closely partner you to create a personalised support program to meet all your needs, achieve your goals and improve your quality of life.

 

Respect you and all that is important to you at all times. Listen to you and commit to providing you the best possible services to meet your needs.

starlighthomecare.com.au  P: 0477 882 323  aymanstarlight@gmail.com 24 Somerton Rd, Somerton VIC 3062

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Respite options include centre-based day support, overnight or weekend

support, in home support, community-based respite, host family stays and emergency respite.

⃝ Centre-based day support is when you spend the day at a specialised centre, where trained staff know and understand your needs.

⃝ Overnight or weekend facility-based support is a flexible respite option which may involve in home support or staying with a host family over the weekend.

⃝ In home support is when a support worker will look after you in the comfort of your own home, giving your carer a break.

⃝ Community-based respite can include one-on-one or group outings, social and recreational activities, camps and school holiday programs.

⃝ Host family stays involve staying in the home of a volunteer or host family. It is a good option for children or young people with disability.

⃝ Emergency respite is an urgent request for respite, if your carer is suddenly unable to care for you due to illness or an emergency trip to the hospital.

Respite support is available from a couple of hours to a weekend or over a week, depending on your location and availability of support services.

An assessment will determine your eligibility for respite care and what services will best suit you and your carer.

Help at Home

Services include domestic assistance, personal care, respite care, community access, companionship, transport to appointments and social activities. Visit our website for an office near you, or contact Head Office on 1800 998 866

DPS Guide to Disability Support Tasmania/Victoria 2020

DisabilitySupportGuide.com.au

More than ever, we are here so no one faces MS alone. Multiple Sclerosis Limited (MS) provides a range of services to support people with multiple sclerosis to live the best lives they can. Why MS? We are the trusted experts in living well with multiple sclerosis, with more than 60 years’ experience. You don’t have to explain yourself to us – we understand how multiple sclerosis can impact your life. Our NDIS team are here to help you with services including support coordination, physiotherapy, Occupational Therapy (OT), exercise physiology, continence, community participation groups and plan management. They can also link you in with other important supports like employment support, wellbeing programs and peer support. For more information about the services we provide not only in Tasmania but also in ACT, NSW and Victoria, head to our website or give us a call. Services in Tasmania include: ndis

Allied Health (NDIS)

NDIS Plan and Support Coordination

Free MS Helpline Service (Specialist Advice and Information) Carer Support

Employment Support

Wellbeing and Peer Support

Education for Community and Health Professionals

Contact our team on 1800 042 138 or send us an email msconnect@ms.org.au | www.ms.org.au 78

DPS Guide to Disability Support Tasmania/Victoria 2020

In Home & Community

To discuss respite services in your area, call the Carers Gateway on 1800 422 737. It is also a good idea to speak to your Local Area Coordinator about your respite options, especially if you want to access it on a regular basis.

Go to the directory section starting on page 85 to find respite options in your area.

Sports, social and recreational support Being involved and active within your local community is good for your health

and wellbeing and can be made easier with additional supports that are available to you.

Support for sport, social and recreational activities can include having someone

help you find activities you will enjoy, organising a companion to join you on your

activity, having access to specialised sporting equipment, help with changing into sports clothes and assistance in manipulating equipment.

These supports allow you to participate in sports, social and recreational activities within your community.

Some sports, social and recreation activities may be tailored to suit you and your

disability, or you may be able to access some disability-specific activities organised through disability service providers. You may even be interested in participating in other ways, such as cheering or providing on-field support.

To help you participate in sports, social and recreation activities available in your

area, specialised or modified sporting equipment, transport and personal support can be made available.

You have your own unique goals.Â We're here to help you meet them. Hobart City Mission can support you with: Supported Independent Living

Support Coordination

Support in your Community

Speak to our experienced staff today! Phone: (03) 6215 4200 hobartcitymission.org.au/disability-services DisabilitySupportGuide.com.au

In Home & Community

Some activities you may enjoy include outings to the movies or shopping centre, going to the park, cooking classes, art and craft classes, bowling, going to the beach, swimming, attending a sporting game, catching up with friends and attending community events.

Youth groups and holiday camps are regular activities enjoyed by many people. Trained support workers attend these outings to ensure you are comfortable and safe.

If you want to participate in social and recreational activities, speak to your carer or Local Area Coordinator about your options under the NDIS.

Turn to page 85 to find sports, social and recreational options for people with disability in Tasmania and Victoria.

Transport If you need some help to get from one place to the next, transport supports are

available to make your life easier. Being able to attend appointments, education, work and social activities are an important and essential part of your wellbeing.

A support worker can drive you to and from where you want to go, however, there are a lot of other transport support options. These will be included in your NDIS plan if you cannot use public transport because of your disability.

Subsidised taxi vouchers are available if you have a significant disability or use a wheelchair to help cover the costs of fares.

Just Better Care supports people living with disability to live a full, happy and independent life.

In-home, social & lifestyle support

Community participation

Personal care

Whether itâ&#x20AC;&#x2122;s providing assistance around the home, offering companionship or coordinating and providing support for social outings, Just Better Care can deliver customised support thatâ&#x20AC;&#x2122;s just for you.

Meal preparation

Domestic assistance

Overnight support

NDIS

Support coordination

Respite for carers

NDIS plan management

Travel & transport

Post-hospital support

*Availability of some services may vary depending on your location.

Speak to our friendly, local team today.

Call 1300 587 823 justbettercare.com

DPS Guide to Disability Support Tasmania/Victoria 2020

carer, family member, friend or partner to join you at events, venues and on public transport for free.

Some community transport services offer community buses for people with

disability and these are a great option if you are looking for social activities as they often organise day trips to places like the zoo.

For more information about the Companion Card or transport options under the NDIS turn to pages 57 and 58.

Discover transport support providers within the In Home & Community Support directory starting on page 85.

Travel and holidays Going on holiday and traveling to new places can be fantastic and relaxing, but

it can also be a logistical nightmare for people with disability to make sure all the supports you need are in place.

While difficult, it is definitely not impossible. And better yet, there are many

services available providing accessible tourism or ways to foolproof your travel. If you are intending to organise your own trip, there are some considerations to

take into account. Other cities and countries arenâ&#x20AC;&#x2122;t always made with accessibility in mind.

Even if places, tourist sites, accommodation or travel groups say they are accessible, it is a good idea to call ahead and make sure they can accommodate you.

It provides more time for the organisation to prepare for your arrival, and you can be very specific about your disability and how you need to be supported.

Share details about your trip with your doctor and see if they raise concerns about any items on your itinerary.

It might be a good idea to reassess how you can reach your ideal holiday goals

In Home & Community Support

You can apply for a Companion Card which will allow your companion, such as a

without completely crossing it off your bucket list or putting yourself in danger.

Weâ&#x20AC;&#x2122;re all about you. Life Without Barriers are an experienced and skilful disability service provider. We will help you achieve the most out of your NDIS plan, to live your life your way. For a personalised and complete support plan structured around your goals, contact us today.

1800 313 117 yourlwb@lwb.org.au www.lwb.org.au SUPPORT COORDINATION

SUPPORTED INDEPENDENT LIVING

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It is a good idea to carry detailed information about your medication and disability, signed by a doctor. So if you do run into trouble, you have proper documentation with you if you need quick access to it.

If you are bringing medication along, bring a couple weeks worth more than normal, just in case of a flight delay or any unexpected hiccups in your trip. When travelling to another country, look into any rules or requirements of

the country and whether that can affect your travel. For instance, Indonesia is

extremely strict on medication and what you can bring in. Talk to your pharmacist

as they may be able to provide you with documentation indicating the importance of the medication.

Any trip away, but in particular if you travel abroad, requires research ahead for anything that may cause problems on your holiday.

An accessible holiday provider can provide that assurance that where you travel will be accessible, no matter the disability type.

Depending on what exactly you want, there are travel companion organisations to assist you on the actual holiday, or travel planning businesses that can create your ideal holiday that is accessible physically, socially and mentally.

Some providers have pre-made holiday categories that you can choose from

depending on the level of care required. Generally, holiday providers have staff ratios if the trip is a group booking.

If you want to travel alone, a travel organiser can tailor your trip around your capabilities. This could include flights, accessible accommodation, suitable transport, itinerary, activities and travel insurance.

Depending on your National Disability Insurance Scheme (NDIS) package, you may be able to receive funding from the Government to help you travel.

Lastly, enjoy yourself. The whole point of a trip is to relax. Good planning is one way to achieve an even better holiday for yourself or the whole family.

03 6331 0311 | admintas@seniorhelpers.com.au

DPS Guide to Disability Support Tasmania/Victoria 2020

Discovering Discovering Hidden Talents Hidden Talents ADVERTORIAL

In 1992, at age 18, David was riding his motorbike In 1992, at age 18, David was riding his motorbike inGeorgetown Georgetown whena anear nearfatal fatalaccident accidenthappened. happened. inIn 1992, at agewhen 18, David was riding his motorbike In a coma, David was taken to Hobart, then IninaGeorgetown coma, Davidwhen was taken Hobart, then happened. toto a neartofatal accident Launceston andfinally finally home Georgetown Launceston and home toto Georgetown In a coma, David was taken to Hobart, then to where he spent more time in hospital, followed where he spent time in hospital, followed Launceston andmore finally home to Georgetown by rehabilitation. by rehabilitation. where he spent more time in hospital, followed by rehabilitation. WhenDavid Davidwas wasfinally finallydischarged dischargedtotogogohome, home,hehe When hadspent spent two years and twomonths months inhospital hospital had two years and two When David was finally discharged toingo home, he and acquired brain and andrehab. rehab.He Hehad hadanan acquired braininjury injury anda a had spent two years and two months in hospital damaged ankle that could bare but not damaged ankle that could barehis hisweight weight but not and rehab. He had an acquired brain injury and a allow him to be mobile. At a very young age, David’s damaged ankle that could bare his weight but not allow him to be mobile. At a very young age, David’s life allow him todramatically. be mobile. At a very young age, David’s lifechanged changed dramatically. life changed dramatically. David’s David’sfather fathercared caredfor forhishisson sonuntil untilhehesadly sadlypassed passed away thirteen years ago. David remains living David’s father cared for his son until he sadly passed away thirteen years ago. David remains livingin inthe the family home, receiving support through the National away thirteen years ago. David remains living in the family home, receiving support through the National Disability Insurance Scheme (NDIS), with family home, receiving support through the National Disability Insurance Scheme (NDIS), withhis hisaunt auntand and uncle as hisInsurance advocates. Disability Scheme (NDIS), with his aunt and uncle as his advocates. uncle as his advocates. Two years ago, David was introduced to something Two yearschange ago, David was introduced to something that his was life forever – a Social Hub in Twowould years ago, David introduced to something that would change his life forever – a Social Hub in Launceston by Community Based (CBS). that would run change his life forever – aSupport Social Hub in Launceston runby by Community Based Support (CBS). Four days a week, David travels 50 kilometres to(CBS). Launceston run Community Based Support Fourdays days week, David travels 50kilometres kilometres to attend the Social Hub. With transport providedto by Four aaweek, David travels 50 attend the Social Hub. With transport provided by Community Transport David isprovided picked upby attend the Social Hub.Services, With transport Community Transport Services,David Davidisispicked pickedup up and dropped Transport off at home. Community Services, anddropped droppedoff offat athome. home. and David’s voice fills with enthusiasm when he speaks David’s voice fillsSocial withenthusiasm enthusiasm when helove speaks ofDavid’s his time at the Hub. He says, “I just it. voice fills with when he speaks ofhis histime timeat atthe theSocial SocialHub. Hub.He Hesays, says,“I“Ijust justlove loveit. it. of

chooseCommunity CommunityBased Based I Ichoose Support because… Support because… I choose Community Based Support because…

“I like coming here meet peoplehere and “Ilike likecoming coming here “Ito do creative work.” tomeet meetpeople people and to and David, 46 dodocreative creativework.” work.” David, David,4646

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Advertorial

Creative. Creative. Creative. Talented. Talented. Talented. Dedicated. Dedicated. Dedicated.

Advertorial Advertorial

The time goes too quick and I really look forward to it”. The time goes too quick and I really look forward to it”. The SocialHub Hub providesDavid David withindependent independent The TheSocial time goes provides too quick and I with really look forward to it”. social connections as well as a place forhim himtoto social connections as wellDavid as a place The Social Hub provides with for independent practice hiswoodworking woodworking craft. practice his social connections as wellcraft. as a place for him to practice his woodworking craft.

I’mvery veryexcited excited “““I’m I’m very excited togo goto toTAFE. TAFE.” to to go to TAFE.” ”

David Davidsays saysthat thathehealways alwayshas hasa awonderful wonderfultime. time.HeHe says during time the saysthat that during timeatat the SocialHub Hubhe he“feels “feels David says that his hehisalways has aSocial wonderful time. He good. Weekends are more than sad because I can’t says that during his time at the Social Hub he “feels good. Weekends are more than sad because I can’t go.” enjoys heheissad and good. Weekends are more than because I likes can’t go.”David David enjoysthe thepeople people iswith with andhehe likesthe the variety of classes offered including a Men’s Shed and go.” David enjoys the people he is with and he likes the variety of classes offered including a Men’s Shed and art variety of classes offered including a Men’s Shed and artclasses. classes. art classes. David Davidhas hasnatural naturaltalent talentworking workingwith withwood woodand andover over the years he has made so many beautiful things David has natural talent working with wood and over the years he has made so many beautiful things including coffee table, so jewellery box and things jigsaw the yearsahe has made many beautiful including a coffee table, jewellery box and jigsaw puzzle. CBSa has been withjewellery David during every step of including coffee table, box and jigsaw puzzle. CBS has been with David during every step of this journey and haveduring watched his step love of for puzzle. CBS of hasdiscovery been with David every this journey of discovery and have watched his love for woodwork grow. this journey of discovery and have watched his love for woodwork grow. woodwork grow. CBS assisted David to find a TAFE course in Launceston CBShe assisted Davidto to find TAFE course inLaunceston Launceston that now attends tofind continue his passion for CBS assisted David aaTAFE course in that he now attends to continue his passion for woodworking. David has fully embraced the course that he now attends to continue his passion for woodworking. David hasfully fully embraced thecourse course and says, “I’m very excited to goembraced to TAFE”.the woodworking. David has andsays, says,“I’m “I’mvery veryexcited excitedto togo goto toTAFE”. TAFE”. and Watch this space… a gifted and talented woodworking Watch thisspace… space…aagifted giftedand andtalented talentedwoodworking woodworking artist is emerging! Watch this artistisisemerging! emerging! artist

We support David. Wesupport support David. you. We David. Now let us support We offer alet range of state-wide services designed Now let us support you. Now us support you. to support you to live the life you choose. Weoffer offera arange rangeofofstate-wide state-wideservices servicesdesigned designed We • Assistance to register for disability support supportyou youtotolive livethe thelife lifeyou youchoose. choose. totosupport • Assistance with self-care activities ••• Assistance totoregister for Assistancecleaning register fordisability disabilitysupport support Domestic support ••• Assistance with self-care activities Assistance with self-care activities Social support and well-being services ••• Domestic cleaning support Domestic cleaning support Skills development ••• Social and Socialsupport support andwell-being well-beingservices services Support Coordination ••• Skills development Multiple other personalised support services Skills development • • Support Coordination Support Coordination ourother team on 1300 227 827, emailservices. us at • Contact Multiple support • Multiple otherpersonalised personalised support services. disability@cbsaust.org.au or visit our website at Contact 227 827, www.cbsaust.org.au for more Contactour ourteam teamonon1300 1300 227information. 827,email emailususatat disability@cbsaust.org.au or visit our website at 83 disability@cbsaust.org.au or visit our website at www.cbsaust.org.au for more information.

TAS

How to Read see page 64 Area Map page 173

Provider Name Location Phone Providers servicing all of Tasmania (continued) Aidacare 1300 133 120 • • • ARC Support Services Newstead 1300 406 470 • • • Assist Travel St Marys 1800 809 192 • • • Community Based Support Moonah 1300 227 827 • • • Community Care Tasmania Launceston 03 6334 0990 • • • Concept Carpentry and Joinery Tasmania 0419 356 209 • • Seven Mile Beach Eskleigh Foundation Perth 03 6398 7100 • • • Expression Australia New Town 03 6228 1955 • • • Hopes Moonah 03 6274 1883 • • Leaps Ahead Early Intervention Sandy Bay 03 6273 7505 • Life Without Barriers TAS Hobart 03 6232 8750 • • • Lifestyle Solutions 1800 634 748 • • • Mable 1300 736 573 Meals on Wheels Tasmania Glenorchy 1800 696 325 • • Mobile Tasmania Occupational Therapy Kingston 03 6274 1530 • • Multiple Sclerosis 1800 042 138 • • New Horizons Tasmania Mowbray 03 6326 3344 • • Pinky Community Support Launceston 0439 189 886 • • • Richmond Futures South Hobart 03 6169 1188 • • StGiles Launceston 1300 278 445 • • • Wellways Australia 1300 111 400 • • • Wonderland Retreat Mole Creek 03 6363 1399 • • • Providers servicing East Coast Cafe Next Door Kings Meadows 0438 531 298 M&M Support Solutions Newnham 0417 095 226 Riding for the Disabled Assoc of Tasmania Kingston 0429 943 247 Senior Helpers Tasmania Launceston 03 6331 0311 Storms Disability Services Scamander 0428 756 010 U-Turn Driver Assessment & Training Newstead 0408 572 327

Age Groups

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IBC Inside Back Cover IFC Inside Front Cover Visit DisabilitySupportGuide.com.au/topics/ndis-providers for a complete overview of providers and services registered within the State or Territory. For the most up-to-date information about providers and services listed in this Guide visit the website and enter the DSG Web ID numbers in the search field.

DisabilitySupportGuide.com.au

TAS

How to Read see page 64 Area Map page 173

Provider Name Location Phone Providers servicing Hobart all of Tasmania and the (continued) South (continued) Montagu Community Living Moonah 03 6278 7599 • • • • • Mosaic Support Services New Town 03 6244 9444 • • • • • Nexus Dowsing Point 03 6278 1771 • • • • • • OnTrack Tasmania Glenorchy 0459 320 487 • • • • • Possability Hobart 1300 067 842 • • • • • Senior Helpers Tasmania Launceston 03 6331 0311 • • ••• The Parkside Foundation Lindisfarne 03 6243 6044 • • • • • University of You West Hobart 0438 239 073 • • •• You Turn Youth Blackmans Bay 0413 445 681 • •

Providers servicing Launceston, Tamar and the North 2 Thumbs Up Turners Marsh 0467 182 947 • • • Ability Maxi Taxi Invermay 03 6331 0001 • • • Able Australia Services - Tasmania Moonah 1300 225 369 • • • • • Able Australia Services - Tasmania Invermay 1300 225 369 • • • • • Anglicare Tasmania Hobart 1800 243 232 • • • • • • Auscare Home & Community Care 1300 455 322 • • • • • • • Delgunyah Deloraine 0459 681 480 • • • • • • Launceston VFC Services Launceston 03 6336 5147 • • • • • M&M Support Solutions Newnham 0417 095 226 • • • • • • • Possability Hobart 1300 067 842 • • • • • Riverview Retreat Hadspen 03 6393 1411 • • • • • Senior Helpers Tasmania Launceston 03 6331 0311 • • ••• St Michael’s Association Newstead 03 6331 7651 • • • • • • • Wattle Group Invermay 03 6326 7948 • • • • • Providers servicing North West Anglicare Tasmania Hobart 1800 243 232 Cafe Next Door Kings Meadows 0438 531 298 Delgunyah Deloraine 0459 681 480 Freedom Home Care Launceston 03 6344 8244 Multicap Tasmania Burnie 03 6431 3211 Possability Hobart 1300 067 842 Senior Helpers Tasmania Launceston 03 6331 0311 St Michael’s Association Newstead 03 6331 7651

Providers servicing Wilderness West All About You - Disability Services Geeveston 0475 459 014 Anglicare Tasmania Hobart 1800 243 232 Freedom Health and Wellness New Norfolk 0417 464 476 Hobart City Mission Hobart 03 6215 4200 M&M Support Solutions Newnham 0417 095 226 Montagu Community Living Moonah 03 6278 7599 Possability Hobart 1300 067 842 St Michael’s Association Newstead 03 6331 7651 You Turn Youth Blackmans Bay 0413 445 681

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DPS Guide to Disability Support Tasmania/Victoria 2020

VIC

How to Read see page 64 Area Map page 174

Age Groups

In Home & Community Support Victoria

Services

Provider Name Location Phone Providers servicing all of Victoria (continued) 9D Care

Melbourne 1800 717 678

A Better Life Home Care Services Glen Waverly 0452 234 046 Ability Assist Tullamarine 03 9306 1770 Able Australia Services - Victoria Camberwell 1300 225 369 Accommodation and Care Solutions Highett 1300 675 893 Aidacare 1300 133 120 All Access Holidays Officer 1300 585 876 Amana Disability Services Tarneit 0402 138 836 Anglicare VIC Collingwood 1800 809 722 AQA Victoria Fairfield 03 9489 0777 Aruma* 1300 538 746 Australian Camps Association Preston 03 9863 6824 Australian Dual Diagnosis Recovery Network Inc. Diamond Creek 03 9438 6027 Australian Home Care Services Hartwell 1300 303 770 Best Care Services Melbourne 03 8418 3392 Brite Services Broadmeadows 03 9309 5111 Carechoice (Aust) Clayton 1300 737 942 Cerebral Palsy Support Network Coburg 03 9478 1001 Connecting Home Collingwood 03 8679 0777 Darebin Support Services Preston 03 8414 0166 Delia Home Care Services North Laverton 03 9395 0095 Destiny Care Deer park 0423 934 375 Disability Sport & Recreation Fitzroy 03 9473 0133 Disabled Wintersport Australia Melbourne 1300 265 730 Down Syndrome Victoria Abbotsford 03 9486 9600 Drake Medox Melbourne 1300 360 070 Efficient Care Services Australia Caroline Springs 0467 856 457 Empower Support Services For Disabilities Kingsville 03 9044 3259 Foundations Family Nutrition Newtown 03 5229 4965 Goodhope Nursing Companion Brookfield 1300 302 547 Harmony Homecare Specialists Epping 1300 988 944 Independent Disability Services Carlton 03 9340 5100 Inlife Independent Living Melbourne 1800 465 433 Integrated fm Group Beaconsfield 0409 945 833 Joining The Dots Northcote 0411 367 852 Just Better Care Australia 1300 587 823 Kaizen Care Melbourne 0434 193 881 Kids at Max Bentleigh East 03 9702 4447 Latrobe Lifeskills Flora Hill 03 9479 1474 Lifestyle Centred Services Seaford 03 9776 8227 Lifestyle Solutions 1800 634 748 Lulu’s Secret Kitchen Maidstone 0407 012 747 * (Formerly House with No Steps and The Tipping Foundation)

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DisabilitySupportGuide.com.au

VIC

How to Read see page 64 Area Map page 174

Age Groups

R eg iste C O R red ND IS P E rovi C AP de r I TA L C AP A Com C I T Y mun Dom ity A cce es Hom tic Assi ss & In clu sta e Life Mainte nce sion nan Sk ce/G Mea ills arde ls/S ning h Pers oppi ona ng Res l Care pite Spo Care rts Tran /Social/ sp R ec reat Oth ort iona er l Su Sup ppo por rt t Sup deliv e po re 0 - 4 rt deliv d at ho yea ered me in p 5 - 1 rs ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years ye Veri ars fied Adve Pagertiseme nt

In Home & Community Support Victoria

Services

Provider Name Location Phone Providers servicing all of Victoria (continued) Mable 1300 736 573 Mackillop Family Services Western Melbourne 03 9680 8444 • • Me Well Preston 1800 258 258 • • Menzies Support Services Mansfield 03 5772 1888 • • Mind Australia Heidelberg 1300 286 463 • • Morcare Services Wantirna 03 9800 4433 • • Muscular Dystrophy Australia North Melbourne 03 9320 9555 • • National Occupational Therapy Black Rock 1300 340 440 • • Nepean Centre Seaford 03 9773 5660 • • NeuroRehab Allied Health Network Thomastown 03 9361 2234 • • Oz Trampoline Sales Breakwater 1300 393 004 • Richard Koerntjes Leopold 0447 084 737 • • Road Safety Educators Australia Geelong 0411 110 112 • Scope Australia Hawthorn 1300 472 673 • • Seed Employment Melbourne 03 9867 4041 • • Simba Support Services Warragul 03 5608 0954 • • Sullutions Psychological & Behavioural Services Keilor East 0481 320 622 • Swim 4 All Werribee 03 9742 5000 • The Brainary Geelong West 03 5229 2260 • • The Haven Foundation Melbourne 03 9867 1992 • The Next Step Spinal Cord Injury Epping 03 9408 4871 • Ultimate Homecare Pty Ltd Werribee 0423 618 754 • • Vcare4u Hoppers Crossing 0415 477 966 • • Vision Australia Kooyong 1300 847 466 • • Webster Support Services Coburg 0401 664 456 • • WISE Employment North Melbourne 03 6345 6700 • • Wunda Home & Community Care Services Deer Park 0411 342 693 • • Providers servicing Barwon South West Absolute Care & Health South Yarra 03 9827 8899 • Absolute Hydrotherapy North Geelong 0418 148 618 • Amazing Kids OT Geelong 03 5222 2405 • Andrew Winter Inverleigh 0479 108 785 • Ashleigh Cardwell Belmont 0410 883 857 • Back to Back Theatre Geelong 03 5221 2029 • Bannockburn and District Taxi Service Winchelsea 03 5267 2888 • Barwon Child Youth & Family Geelong 1300 012 293 • Barwon Occupational Therapy Geelong 0490 972 201 • Beaufort and Skipton Health Service Beaufort 03 5349 1630 • Bellarine Community Health Point Lonsdale 03 5251 0812 • Brophy Family and Youth Services Warrnambool 03 5561 8888 • Bruce Renshaw Contractor North Geelong 0437 005 080 • Bush and Beach Outreach Ocean Gr 0431 188 371 • Catherine Schiavon Jan Juc 0488 012 414 •

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DPS Guide to Disability Support Tasmania/Victoria 2020

VIC

How to Read see page 64 Area Map page 174

Age Groups

In Home & Community Support Victoria

Services

Provider Name Location Phone Providers servicing Barwon all of Victoria South(continued) West (continued) Choice Fresh Meals Oakleigh 1300 430 488 • • Colac Otway Shire Council Colac 03 5232 9425 • • • • • Colac-Otway Disability Accommodation Colac 03 5231 1573 • • • • • Community Chef Altona 03 9368 5900 • • • D.J Maguire & M.C Maguire Bannockburn 0456 624 448 • • Dad and Daves Gardening Maintenance Lara 0477 301 151 • • Distinctive Options Sunbury 03 9740 7100 • • • • • Donald Lum Highton 0451 682 782 • • e.motion21 Kew 03 9854 7100 • • •• Eastbrooke Lifestyle Gym Belmont 03 4206 7326 • •• Encompass Community Services Geelong 03 5222 3377 • • • • • Endeavour Foundation 1800 112 112 • • • • • Ermha Dandenong South 03 9706 7388 • • • • • First Choice Garden Care Norlane West 0412 336 093 • • Gateways Support Services Geelong West 03 5221 2984 • • • • • Geelong Rehabilitation Centre Newcomb 03 5248 7079 • ••• genU Belmont 1300 558 368 • • • • • Great Ocean Stays Ocean Grove 0403 515 605 • • • Heart 2 Heart Community Respite Carer Service Lovely Banks 0475 280 691 • • • • • Heathcote Lawn Mowing Heathcote 0468 818 834 • • Holistic Home Health Occupational Therapy Point Cook 0447 129 692 • •• Indented Head Beachside Respite Indented Head 0438 676 639 • • • Independence Australia West Footscray 1300 032 774 • • • • • JFU Jobseek Oakleigh 03 9578 3024 • • • • Kyeema Support Services Portland 03 5523 5999 • • • • • Leisure Networks Association Geelong 03 5222 3911 • • • • • Mercy Health Home Care Services Richmond 1300 478 776 • • • • • Mill Park Community Services Group Mill Park 03 9404 4565 • • • • • Multiple Sclerosis Blackburn 1800 042 138 • • • • Mummies Li’l Helpers Cleaning Solutions Junortoun 0452 129 230 • • • • • OKAY Therapy Belmont 0488 096 777 • ••• OzChild South Melbourne 03 5975 7644 • • • • • Private Respite & Accommodation Services North Geelong 03 5242 8952 • • • • • Riding for the Disabled Victoria Flemington 03 9258 4730 • Saddle On Lovely Banks 03 5282 4017 • • • See Change Supported Accommodation Portarlington 03 5259 1771 • • • • • Signature Clean 4 You Ross Creek 0401 140 760 • • Simply Helping • Central Highlands and Djerriwarrh Mt Helen 03 5341 8046 Simply Helping Geelong and Barwon Torquay 03 5261 4808 • • • • • Simply Helping South West Horsham 03 5381 2076 • • • • • SkyHi Occupational Therapy Lara 0477 091 725 South West Institute of TAFE Warrnambool 03 5564 8720 • • ••

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DisabilitySupportGuide.com.au

VIC

How to Read see page 64 Area Map page 174

Provider Name Location Phone Providers servicing Barwon all of Victoria South(continued) West (continued) Southern Cross Home Maintenance Service Smythesdale 0408 633 686 • • Southern Way Direct Care Service Warrnambool 03 5564 3444 • • • • • Swordfish Club Newtown 03 5222 5530 • • •• U&I Inclusions East Geelong 0436 482 634 • • • • • Wathaurong Aboriginal Co-Operative North Geelong 03 5277 0044 • • •• WDEA Works Warrnambool 1300 521 511 • • • • • Wellways Australia Fairfield 1300 111 400 • • • • • WHR Allied Health Torquay 0431 556 720 • •• Wild Rumpus Community Services Geelong 03 4206 7447 • • • • • Wunda Home & Community Care Services Braybrook 0411 342 693 • • • • • Providers servicing Gippsland Absolute Care & Health South Yarra 03 9827 8899 Brain Rehabilitation Consultancy Carlton North 1300 366 226 Central Gippsland Health Sale 03 5143 8600 Choice Fresh Meals Oakleigh 1300 430 488 Community Support Gippsland Wonthaggi 0422 065 848 Connecting2Australia Frankston 1300 111 212 Essence Community Care Braybrook 03 7012 4598 George Gray Centre Maffra 03 5147 2221 Gippsland Lakes Complete Health Lakes Entrance 03 5155 8300 Gippsland Multicultural Services Morwell 03 5133 7072 Gippsland Southern Health Service Leongatha 03 5667 5555 Headway Gippsland Newborough 03 5127 7166 Interchange Gippsland Morwell 1300 736 765 Mawarra Centre Warragul 03 5624 3400 RDA Victoria Flemington 03 9258 4730 Simply Helping Gippsland South and West Lynbrook 03 9799 4676 Statewide Autistic Services Frankston 03 9773 6044 Welcome Home House and Garden Services Moe 0415 232 773 Wellways Australia Fairfield 1300 111 400 Wunda Home & Community Care Services Braybrook 0411 342 693

Providers servicing Goulburn Valley Alexandra Taxis Fawcett 0428 630 022 Community Accessability Wodonga 1300 704 530 Community Living and Respite Services Echuca 03 5480 2388 ConnectGV Shepparton 03 5821 2466 Essence Community Care Braybrook 03 7012 4598 GV Health Shepparton 03 5832 2322 Karyn Aumont Mia Mia 0447 674 810 Latrobe Lifeskills Bundoora 03 9479 1474 Menzies Support Services Alexandra 03 5772 1888 Mummies Li’l Helpers Cleaning Solutions Junortoun 0452 129 230 Next Step Disability Services Ballarat 1300 946 737

Age Groups

R eg iste C O R red ND IS P E rovi C AP de r I TA L C AP A Com C I T Y mun Dom ity A cce es Hom tic Assi ss & In clu sta e Life Mainte nce sion nan Sk ce/G Mea ills arde ls/S ning h Pers oppi ona ng Res l Care pite Spo Care rts Tran /Social/ sp R ec reat Oth ort iona er l Su Sup ppo por rt t Sup deliv e po re 0 - 4 rt deliv d at ho yea ered me in p 5 - 1 rs ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years ye Veri ars fied Adve Pagertiseme nt

In Home & Community Support Victoria

Services

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IBC Inside Back Cover Visit DisabilitySupportGuide.com.au/topics/ndis-providers for a complete overview of providers and services registered within the State or Territory. For the most up-to-date information about providers and services listed in this Guide visit the website and enter the DSG Web ID numbers in the search field.

DPS Guide to Disability Support Tasmania/Victoria 2020

VIC

How to Read see page 64 Area Map page 174

Age Groups

In Home & Community Support Victoria

Services

Provider Name Location Phone Providers servicing Goulburn Valley (continued) Nexus Primary Health Broadford 1300 773 352 • • • RDA Victoria Flemington 03 9258 4730 Simply Helping Goulburn Valley Euroa 03 5795 1635 • • • Two States Driving School Cobram 03 5871 1046 • Wellways Australia Fairfield 1300 111 400 • • • Wunda Home & Community Care Services Braybrook 0411 342 693 • • •

Providers servicing Grampians Central West All Required Care Delacombe 03 4343 2313 • • • Andrew Gray Ballarat Central 0409 561 029 • • Ararat Cabs Ararat 03 5352 7775 • • • Ballarat and District Aboriginal Co-Operative Ballarat 03 5331 5344 • • • Barwon Occupational Therapy Geelong 0490 972 201 • • • Child & Family Services Ballarat Ballarat 03 5337 3333 • Choice Fresh Meals Oakleigh 1300 430 488 • • Christine Phillips Ballarat Central 0417 593 416 • Cobaw Community Health Services Kyneton 03 5421 1666 • • • Community Chef Altona 03 9368 5900 • • • Crown Cabs Tullamarine 03 9310 5422 • • • Distinctive Options Sunbury 03 9740 7100 • • • e.motion21 Kew 03 9854 7100 • • Essence Community Care Braybrook 03 7012 4598 • • • genU Belmont 1300 558 368 • • • Hands of Change Meredith 0408 822 112 • Holistic Home Health Occupational Therapy Point Cook 0447 129 692 • • Melba Support Services Lilydale 03 9212 0100 • • • Mulleraterong Centre Hamilton 03 5572 3035 • • • Neurological Occupational Therapy Services Musk 0414 752 112 • • • Next Step Disability Services Ballarat 1300 946 737 • • • Private Respite & Accommodation Services North Geelong 03 5242 8952 • • • RDA Victoria Flemington 03 9258 4730 Shepparton Taxis Ballarat 03 5331 4367 • • • Signature Clean 4 You Ross Creek 0401 140 760 • • Simply Helping Horsham 03 5381 0990 • • Simply Helping Central Highlands and Djerriwarrh Mt Helen 03 5341 8046 Simply Helping South West Horsham 03 5381 2076 • • • South West Institute of TAFE Warrnambool 03 5564 8720 • • Southern Cross Home Maintenance Service Smythesdale 0408 633 686 • • Southern Way Direct Care Service Warrnambool 03 5564 3444 • • • Step Up Support Melton 0467 099 537 WDEA Works Warrnambool 1300 521 511 • • • Wellways Australia Fairfield 1300 111 400 • • • Wunda Home & Community Care Services Braybrook 0411 342 693 • • •

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IBC Inside Back Cover

DisabilitySupportGuide.com.au

VIC

How to Read see page 64 Area Map page 174

Provider Name Location Phone Providers servicing Loddon Mallee Asteria Services Maryborough 03 5459 0300 Attuned Music Therapy Centre Preston 0413 329 083 Ballarat Laundry Ballarat 03 5331 6476 Beam All Abilities Dance and Fitness Eaglehawk 0472 512 624 Bendigo and District Aboriginal Co-Operative North Bendigo 03 5442 4947 Carina Stephens Runnymede 0448 312 642 Castlemaine Health Castlemaine 03 5471 1555 Child & Family Services Ballarat Ballarat 03 5337 3333 Choice Fresh Meals Oakleigh 1300 430 488 Christie Centre Mildura 03 5023 2761 Cobaw Community Health Services Kyneton 03 5421 1666 Community Living and Respite Services Echuca 03 5480 2388 Connecting2Australia Frankston 1300 111 212 Crown Cabs Tullamarine 03 9310 5422 Discovering Strength Melton South 0408 181 986 Distinctive Options Sunbury 03 9740 7100 Essence Community Care Braybrook 03 7012 4598 genU Belmont 1300 558 368 Gisborne Cab Co Gisborne 03 5428 2444 Interchange Loddon-Mallee Region Bendigo 03 5441 1599 Karyn Aumont Mia Mia 0447 674 810 Latrobe Lifeskills Bundoora 03 9479 1474 Madcow Cleaning Bendigo 03 5441 4747 Mallee Accommodation and Support Program Mildura 03 5021 6500 Mambourin Enterprises Derrimut 03 9731 9200 Melba Support Services Lilydale 03 9212 0100 Multiple Sclerosis Blackburn 1800 042 138 Mummies Li’l Helpers Cleaning Solutions Junortoun 0452 129 230 My Way - My Choices Shelbourne East 0438 132 253 Neurological Occupational Therapy Services Musk 0414 752 112 Next Step Disability Services Ballarat 1300 946 737 Peter McCoy Echuca 0419 809 983 RDA Victoria Flemington 03 9258 4730 Simply Helping Horsham 03 5381 0990 Simply Helping Central Highlands and Djerriwarrh Mt Helen 03 5341 8046 Simply Helping Goulburn Valley Euroa 03 5795 1635 Sunassist Volunteer Helpers Mildura 03 5023 1906 Sunraysia Residential Services Mildura 03 5022 1741 Trio Support Services Mildura 03 5022 7778 WDEA Works Warrnambool 1300 521 511 Wellways Australia Fairfield 1300 111 400 Wunda Home & Community Care Services Braybrook 0411 342 693

Age Groups

R eg iste C O R red ND IS P E rovi C AP de r I TA L C AP A Com C I T Y mun Dom ity A cce es Hom tic Assi ss & In clu sta e Life Mainte nce sion nan Sk ce/G Mea ills arde ls/S ning h Pers oppi ona ng Res l Care pite Spo Care rts Tran /Social/ sp R ec reat Oth ort iona er l Su Sup ppo por rt t Sup deliv e po re 0 - 4 rt deliv d at ho yea ered me in p 5 - 1 rs ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years ye Veri ars fied Adve Pagertiseme nt

In Home & Community Support Victoria

Services

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DPS Guide to Disability Support Tasmania/Victoria 2020

VIC

How to Read see page 64 Area Map page 174

Provider Name Location Phone Providers servicing Melbourne A Hand to Help Mooroolbark 0408 609 709 A Twist Of Willow Mount Evelyn 0437 030 294 Ability Rehab Greensborough 0430 242 261 Able Australia Services - Victoria Surrey Hills 1300 225 369 Abraham OT Services Moorabbin 03 9555 0303 Absolute Care & Health South Yarra 03 9827 8899 Alexandra Taxis Fawcett 0428 630 022 Alkira Centre Box Hill 03 9890 1365 All Ages Occupational Therapy Cranbourne 03 5996 0618 Alpine Health Myrtleford 03 5751 9373 Araluen Centre Lower Plenty 03 9439 2805 Arbias VIC Brunswick 03 8388 1222 Arcare Home Care Services Malvern East 1300 298 728 Arts Project Australia Northcote 03 9482 4484 Ask the Mrs Research 0414 456 605 Aspire Injury Management Langwarrin 0417 373 364 Attuned Music Therapy Centre Preston 0413 329 083 Aurora Support Services Epping 03 9401 1844 Auscare Home & Community Care 1300 455 322 Auscare Victoria Campbellfield 03 9305 4620 Auspire Care Coburg 1300 433 983 Australian Vietnamese Women’s Association North Richmond 03 9428 9078 Bayley House Brighton 03 9982 1500 Bellbird Speech Pathology Diamond Creek 0404 655 406 Bloom Care Services Heidelberg West 03 9689 6763 Brain Rehabilitation Consultancy Carlton North 1300 366 226 breakthru St Albans 1800 767 212 Broadmeadows Disability Services Broadmeadows 03 9309 7448 Burke and Beyond Blackburn South 03 9886 1111 Bush and Beach Outreach Ocean Grove 0431 188 371 Care Companions (Monash) Glen Waverley 03 9550 1808 Care Plus Craigieburn 0406 868 611 Care Professionals Australia Hampton Park 03 9799 0209 Carer Connection Disability Services Dandenong 0405 180 804 Cee Bee Cleaning Services Sunshine 03 9311 1949 Central Bayside Community Health Service Parkdale 03 8587 0200 Charter Maxi Taxi Thomastown 0449 170 137 Chinese Community Social Services Centre Box Hill 03 9898 1965 Chiyo Care South Morang 0412 269 980 Choice Fresh Meals Oakleigh 1300 430 488 Chris Andronicou Wantirna 0421 760 893 Cobaw Community Health Services Kyneton 03 5421 1666 Collette Davies Blackburn South 0421 203 337

Age Groups

In Home & Community Support Victoria

Services

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DisabilitySupportGuide.com.au

VIC

How to Read see page 64 Area Map page 174

Age Groups

R eg iste C O R red ND IS P E rovi C AP de r I TA L C AP A Com C I T Y mun Dom ity A cce es Hom tic Assi ss & In clu sta e Life Mainte nce sion nan Sk ce/G Mea ills arde ls/S ning h Pers oppi ona ng Res l Care pite Spo Care rts Tran /Social/ sp R ec reat Oth ort iona er l Su Sup ppo por rt t Sup deliv e po re 0 - 4 rt deliv d at ho yea ered me in p 5 - 1 rs ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years ye Veri ars fied Adve Pagertiseme nt

In Home & Community Support Victoria

Services

Provider Name Location Phone Providers servicing all Melbourne of Victoria (continued) (continued) Community Chef Altona 03 9368 5900 • • CoMotion Fitness Box Hill North 0400 916 575 • Complete Nursing and Home Care Bundoora 03 8560 3090 • • Connecting2Australia Frankston 1300 111 212 • • Cosy Home and Community Care Heidelberg West 03 9457 5968 • • Daisy Homes Heathmont 03 9879 1168 • • Daniella Di Benedetto Dietetics Ascot Vale 0415 688 964 • DC Man Cave Warragul 03 5626 7045 • • Delight Care Kings Park 0451 714 939 • • Distinctive Options Sunbury 03 9740 7100 • • DPV Health Meadow Heights 1300 234 263 • • EACH Ringwood 1300 003 224 • • Earth Friendly Cleaning Montmorency 03 9431 3353 • • Easy Living Occupational Therapy Balwyn North 0404 512 293 • • Emelia Wilmot: Dog Training/Music Therapy Glenroy 0414 400 000 • Empowered Disability Support Services West Footscray 0401 804 497 • • Encompass Community Services Geelong 03 5222 3377 • • Endeavour Foundation 1800 112 112 • • Erica Mainprize Art Therapist Northcote 0402 990 424 • Ermha Dandenong South 03 9706 7388 • • Essence Community Care Braybrook 03 7012 4598 • • Exaudy Care Narre Warren 03 8790 2227 • • Extended Families Australia Coburg 03 9355 8848 • • Fiona Huxtable Canterbury 0417 355 880 • • Flexi Care Co Mulgrave 03 9560 3333 • • Focus Support Services Mernda 0412 623 877 • • Gateways Support Services Geelong West 03 5221 2984 • • Give a Care Beaumaris 1800 945 321 • • Guardian Care Community and Health Services Burnside 03 9363 8601 • • Guardian Health Care Association Sunshine North 0455 785 080 • • Halo Care Services South Morang 1300 759 080 • • Happycarers Derimut 03 8382 2232 • • Hawthorn Community House Hawthorn 03 9819 2629 healthAbility Eltham 03 9430 9100 • • Help in the Home Glen Iris 03 9813 8180 • • Holistic Home Health Occupational Therapy Point Cook 0447 129 692 • Houseofcare Broadmeadows 03 9359 2357 • • iCare Connections Croydon 0490 184 979 • • IDV Macleod 03 9459 8175 • • Inclusion Melbourne Armadale 03 9509 4266 • • Independence Australia West Footscray 1300 032 774 • • Interact Australia Preston 03 8650 7000 • • Interchange Inner East Canterbury 03 9836 9811 • •

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DPS Guide to Disability Support Tasmania/Victoria 2020

VIC

How to Read see page 64 Area Map page 174

Age Groups

In Home & Community Support Victoria

Services

Provider Name Location Phone Providers servicing all Melbourne of Victoria (continued) (continued) JFU Jobseek Oakleigh 03 9578 3024 • • Joining The Dots Melbourne 0411 367 852 • • Karin Koch Balwyn 0422 521 160 • Katrina’s Kitchen Murrumbeena 03 9569 0488 • • Kevin Heinze Grow Doncaster 03 9848 3695 • • Kidz in Tune Bundoora 0412 942 716 • Knoxbrooke Ferntree Gully 03 9758 3666 • • Krystal Klear Kleaning Melton 0400 067 304 • • La Vita Care Camberwell 1300 196 000 • • Latrobe Lifeskills Bundoora 03 9479 1474 • • Learn to Shine Psychology for Children Vermont 03 9877 4126 • Life Health Services Pty Ltd Melbourne 03 9212 3590 • • Life Without Barriers VIC Richmond 03 8405 4400 • • Live Well Music Therapy Brunswick 0438 887 591 • Mackillop Family Services Rippleside 03 9680 8444 • • Mambourin Enterprises Derrimut 03 9731 9200 • • Melba Support Services Lilydale 03 9212 0100 • • Melbourne Art Therapy Studio Abbotsford 0438 206 842 • Melbourne City Mission South Melbourne 1800 343 287 • • Mentis Assist Mornington 1300 636 847 • • Mercy Health Home Care Services Richmond 1300 478 776 • • Merri Community Health Services Preston 1300 637 744 • • Milife-Victoria Hastings 03 9775 7333 • • Mind Ur Body Greensborough 0409 505 071 • • Montmorency Kids Clinic Montmorency 03 9432 6826 • • Multi Purpose Taxi Bus Richmond 1300 797 841 • • Multiple Sclerosis Blackburn 1800 042 138 • • My Choice Support Network South Morang 1300 520 917 • • My Houze in Home Services Mill Park 0438 251 119 • • Nadrasca Nunawading 03 9873 1111 • • Neurological Occupational Therapy Services Musk 0414 752 112 • • Northern Disability Service Heidlberg West 0422 228 524 • • Northern Driving School Greensborough 03 9432 1972 • OC Connections Oakleigh 03 9569 0603 • • Omega Support Group Bentleigh East 1300 160 131 • • ONCALL Group Australia Surrey Hills 03 9896 2468 • • Onemda Doncaster East 03 9842 1955 • • Outlook Victoria Pakenham 03 5941 1535 • • OzChild South Melbourne 03 5975 7644 • • RDA Victoria Flemington 03 9258 4730 Reach & Belong Glen Waverley 0490 604 122 Respite Now Camberwell 1300 791 562 • • Royal Freemasons Ltd Melbourne 1800 756 091 • • Sai Home And Community Care Frankston South 03 8785 0999 • •

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DisabilitySupportGuide.com.au

VIC

How to Read see page 64 Area Map page 174

Provider Name Location Phone Providers servicing all Melbourne of Victoria (continued) (continued) Silver Top Taxi Service Collingwood 03 8413 7232 • • Simply Helping Bayside & Peninsula Noble Park 03 9574 0924 • • Simply Helping Central Highlands and Djerriwarrh Mt Helen 03 5341 8046 Simply Helping Greater Eastern Croydon 03 9735 5348 • • Simply Helping Inner and South Eastern Noble Park 03 9574 0924 • • Simply Helping North East St Helena 03 9438 1595 • • Soaring Health Thomastown 03 9013 5987 • • St Mary’s Health Services Chelsea Heights 03 9785 7272 • • Statewide Autistic Services Frankston 03 9773 6044 • • Stellar Care Reservoir 0458 008 225 • Step Up Support Melton 0467 099 537 Sunbury Community Health Sunbury 03 9744 4455 • • Supreme Health Services Caulfield South 03 9571 2224 • • Takudzwa Chaparadza Elmslie Drive 0452 449 419 • • Team Coburg 1300 514 827 • • Total Health Physio Caulfield North 0488 227 229 • Trevor Brockhouse Eltham 0439 632 040 • • Ultimate Kidz Caulfield South 0404 392 544 • Wallara Australia Dandenong 03 9792 2985 • • Watch Disability Services Mulgrave 03 9562 3796 • • Waverley Industries Notting Hill 03 9544 7222 • We Care for You Toorak 03 9456 2040 • • Wellways Australia Fairfield 1300 111 400 • • Windermere Child and Family Services Narre Warren 1300 946 337 • • Wunda Home & Community Care Services Braybrook 0411 342 693 • • Yooralla Melbourne 03 9666 4500 • • Providers servicing North East A1 - My Care Provider (NDIS) Wangaratta 1300 998 774 Alexandra Taxis Fawcett 0428 630 022 Community Accessability Wodonga 1300 704 530 Crown Cabs Tullamarine 03 9310 5422 Earth Friendly Cleaning Montmorency 03 9431 3353 Gateway Health Wodonga 02 6022 8888 Mansfield Autism Statewide Services Mansfield 03 5775 2876 Murray Valley Centre Wodonga 02 6024 1647 RDA Victoria Flemington 03 9258 4730 Simply Helping Goulburn Valley Euroa 03 5795 1635 Site Disability Services Wodonga 02 6024 7988 Wellways Australia Fairfield 1300 111 400 WHR Allied Health Torquay 0431 556 720 Wunda Home & Community Care Services Braybrook 0411 342 693

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DPS Guide to Disability Support Tasmania/Victoria 2020

Therapists & Specialists

DisabilitySupportGuide.com.au

Therapists & Specialists

About Therapists & Specialists Living with a disability can be challenging but there is a wide range of therapies and supports available to help make life easier for you. By having access to therapy or specialised support sessions you may be able to maintain or regain independence, manage behaviours or look after your mental wellbeing. For instance, you may need the services of a physiotherapist to help with

movement, a speech therapist to help with communication or swallowing issues or a nutritionist to advise you on your diet. Occupational therapists can give

recommendations for equipment specific to your needs and other specialists can assist with teaching you life skills or help with self expression.

The best therapy or support depends on your disability, what your needs are and what challenges you’re looking to overcome.

Case Study

When Lucy stopped responding to

During these sessions, Lucy works

repeated at four years old, her mother

staff to help develop her audio and

her parents or ask for words to be Claire didn’t think it was anything to worry about at first. Especially

as Lucy had passed her newborn hearing screening.

with her teachers and other support speech skills. She even educated her classroom peers on hearing loss and they made ‘pretend’ hearing aids together as a group.

“She has always been the sort of kid

“We feel very lucky that we have

thing at a time, so we didn’t think too

therapists who have provided

who focuses her attention on one much of it,” Claire says.

Following an initial hearing screening,

wonderful audiologists and speech excellent support to our family,” Claire says.

loss, and Lucy is holding her own

Lucy was referred to Can:Do 4Kids

“Over the course of Lucy’s

both socially and academically.

bilateral sensorineural hearing loss.

confidence around her devices

her way at all.”

for further testing, which revealed Undergoing blood tests, genetic tests, a CT scan and a MRI, she

received a diagnosis of Enlarged Vestibular Aquaduct.

Through Can:Do 4Kids, Lucy had a hearing aid fitted and receives

ongoing support through fortnightly speech therapy sessions.

intervention, she has grown in

and values using them each and every day.

“Her voice is always heard and she

advocates for her hearing needs very confidently and appropriately.”

Also a twin, Claire says Lucy’s identical sister has not developed a hearing

DPS Guide to Disability Support Tasmania/Victoria 2020

“Hearing loss really has not stood in Speech Therapist Johanna O’Brien

says it’s been a pleasure working with young Lucy and her family.

“Lucy is a capable, strong and

independent young lady – her future is very bright.”

Case study provided by Can:Do 4Kids

family may also be entitled to receive support to help you in your caring role. This may be something general such as learning first aid skills, or it could be more

specialised to the needs of the person with disability; for example, learning sign language or how to manage behaviours associated with autism.

On the following pages we explain what different therapists and specialists do and how they can help you. The Therapists & Specialists directory starting on page 104 lists providers that deliver services in Tasmania and Victoria.

Behavioural support Behavioural support, or therapy, is used to treat a range of health conditions and

disabilities. The therapy focuses on changing current, unhealthy or self-destructive behavioural problems or teaching you what is appropriate, socially acceptable

behaviour. To do this, the behavioural therapist will try to understand why you are behaving this way and will develop strategies to support you.

This therapy can be used to treat depression, anxiety, anger issues and

panic disorders. Conditions such as autism, attention deficit disorder (ADD),

attention deficit hyperactivity disorder (ADHD) and psychosocial disorders like

post‑traumatic stress disorder (PTSD) , bipolar and obsessive compulsive disorder (OCD) can also benefit from behavioural therapy. There are four types of behavioural therapy: 1. Cognitive behavioural therapy focuses on how thoughts and beliefs can influence your actions and moods and how to change this.

2. Cognitive behavioural play therapy is commonly used with children to gain insight into what a child is uncomfortable expressing or unable to express.

Therapists & Specialists

If you are caring for a loved one with a disability, you or other members of your

3. System desensitisation is used to treat phobias where people are taught to replace a fear response with a relaxation response.

4. Aversion therapy is often used to treat substance abuse by teaching

people to associate a stimulus that they find desirable, with an extremely unpleasant stimulus.

Qualified in NDIS Plan Management & Case Co-Ordination

Innovation and excellence in behaviour support and children’s disability services

Launceston | Hobart | Burnie 1300 278 445 society@stgiles.org.au www.stgiles.org.au DisabilitySupportGuide.com.au

Behavioural therapy is considered extremely effective, with about 75% of people undergoing cognitive behavioural therapy experiencing some benefits from the treatment.

Turn to the Therapists & Specialists directory on page 104 to find providers that offer behavioural support.

Dietitians/Nutritionists Seeking advice from a dietitian or nutritionist can benefit the general health

and nutritional wellbeing of people with disability. A qualified nutritionist can

Therapists & Specialists

provide a range of evidence-based nutrition services, including advice on food

and nutrition and how it impacts on health. A dietitian can additionally provide individual and group dietary counselling, medical nutrition therapy and food service management.

A dietitian or nutritionist may provide recommendations to help you maintain

a healthy weight or manage your condition through a healthy diet. If you are a

wheelchair user, a nutrition plan may play an important role in managing your condition, especially if you require a specialised diet.

A dietitian may also work alongside a speech therapist to help you overcome swallowing difficulties or food phobias.

You can find a dietitian or nutritionist near you in the Therapists & Specialists directory starting on page 104.

Early intervention The social, emotional and physical development of your child will affect how they mature and how their abilities develop in later life. If your child has a

developmental delay or disability, it is important they receive quality support to

improve and develop skills to participate in daily activities and enable them to be the best they can be in adult life.

Under the National Disability Insurance Scheme (NDIS), children under the age

of seven years old can access early childhood intervention supports to maximise their development.

There are also supports available if you are the parent, carer or family member of a child with developmental delay or a disability to help you in your daily life.

You can read more about early intervention under the NDIS on page 28 and

find providers in the Therapists & Specialists directory starting on page 104.

Professionals Specially trained medical and therapeutic professionals can assist in lots of

different ways to help manage your disability and improve your life. They can

provide services to help you communicate or gain strength to move, they may

help with pain management or overcoming psychological issues associated with your disability.

The techniques they use also vary. Some therapies are physical and can

involve water or use specialist equipment like balance equipment or play

therapy equipment such as swings. Other therapies such as speech therapy or occupational therapy may use games or toys.

A lot of specialists practice from a hospital or clinic, however, some specialists can come to your home to provide their services. Certain therapies may be offered 100

DPS Guide to Disability Support Tasmania/Victoria 2020

in the community as well. For example, some therapists such as speech and

occupational therapists can visit your child at their school for regular sessions which minimises the impact of missed classes.

Occupational therapists Occupational therapists (OTs) help people of all ages gain or regain their confidence and independence in everyday life.

They can assist you in making everyday activities easier, such as self-care, home and play, employment and volunteer activities.

OTs may recommend technological and environmental modifications such as aids and equipment, vehicle modifications and home modifications, as well as make suggestions for respite care.

OTs play an important role in the disability sector, as they often help in injury

rehabilitation, progressive conditions and disabilities that affect a personâ&#x20AC;&#x2122;s ability to manage in daily life.

They can help people with brain or spinal injuries relearn activities or determine

new ways of accomplishing them. They can also help children with autism regulate their behaviour, help develop low muscle tone, improve concentration for learning and help children become aware of their bodies and spatial awareness.

To find an occupational therapist near you, look in the Therapists & Specialists directory starting on page 104.

Paediatricians Paediatricians are doctors who specifically look after the health of children,

including physical, behaviour and mental health issues. They diagnose and treat childhood illness, infections and disease.

Up to the age of five, a paediatrician will see your child to complete physical

examinations, give your child vaccinations, ensure they meet growth, behaviour and skill milestones, provide information, answer your questions and refer to specialists if required.

Paediatricians can closely monitor your childâ&#x20AC;&#x2122;s development and diagnose learning difficulties, attention deficit hyperactivity disorder (ADHD), auditory or sensory processing disorders, spina bifida, cerebral palsy, autism and Down syndrome,

Therapists & Specialists

maintenance, driving, shopping, mobility, education, social participation, leisure

among a whole host of other health conditions. As they see only children, they have a lot of experience in recognising and treating childhood health issues.

If your child was born premature or has a health condition that requires close

monitoring, a paediatrician offers specialised care. If your child requires the help

of an occupational therapist, speech therapist, audiologist or other specialist, your paediatrician will organise referrals and oversee treatment.

If you are concerned about your child and you have a trusted paediatrician, they should be your first port-of-call.

A list of paediatricians can be found within the Therapists & Specialists directory starting on page 104.

DisabilitySupportGuide.com.au

101

Therapists & Specialists

Physiotherapists Physiotherapists work closely with their patients to help them feel better across

a number of ailments. They assess, diagnose, treat and prevent a range of health conditions through massage, stretching and exercises.

If your child has a developmental delay, a physiotherapist can help with movement and coordination. They can create treatment programs to help maintain muscle strength, increase flexibility and prevent stiffening of joints.

Physiotherapists can assist with movement, coordination and balance in people

with conditions such as muscular dystrophy, stroke, multiple sclerosis, Parkinson’s disease, cerebral palsy and spina bifida.

They also work in injury prevention, acute care, chronic disease management, occupational health, rehabilitation and maintenance of functional mobility. Find physiotherapists in your area in the directory starting on page 104.

Psychologists Psychologists help people learn to cope more effectively with life and mental health issues. Some people see a psychologist to work through long-term

problems, such as depression, anger or anxiety or short-term problems like grief or feeling overwhelmed.

Psychologists can help people cope with stress, overcome addictions and manage chronic illness which may affect their mental or physical health.

To help with these health problems psychologists use evidence-based treatments tailored to best suit the patient’s problem, characteristics and preferences.

Psychologists play a pivotal role in treating people with psychosocial disorders, such as depression, bipolar, attention deficit hyperactivity disorder (ADHD),

NDIS Registered Physiotherapy & Paediatric Physiotherapy Thomastown physiotherapy is a well established clinic in Thomastown with an excellent reputation within the community. We are here to help you and your children move well, stay active and remain pain free! Need help with:  balance  coordination  strength and conditioning  pain management We can assist with the following services:  hydrotherapy  dry needling  NEW shockwave therapy  fully equipped in-house gym  six physios on site all NDIS registered  experienced RCH paediatric physiotherapist

Call now 03 9465 0282 E: info@thomastownphysio.com www.thomastownphysio.com 3 Highlands Rd Thomastown VIC 3074 102

post-traumatic stress disorder (PTSD) and anxiety by helping them talk through, uncover and overcome their feelings.

You’ll find a list of psychologists practicing in Tasmania and Victoria starting on page 104.

Speech therapists Speech therapists work on smoothing out communication and swallowing difficulties in both children and adults.

Speech therapists can assist with speech, language, communication and fluency

problems. They also help with augmentative or alternative communication where people who have trouble speaking learn to communicate in other ways.

Someone diagnosed with sensory processing disorder or auditory processing

disorder may benefit from the support of a speech therapist as they can help with understanding language, reading and writing as well as developing social skills.

They can also help children with a developmental delay and learning difficulties in reaching milestones.

Additionally to this, speech therapists can help with communication problems associated with conditions such as stroke, brain injuries, intellectual disability, cerebral palsy, hearing impairment and dementia.

People with Down syndrome sometimes find it difficult to speak clearly and may see a speech therapist to work on articulation.

DPS Guide to Disability Support Tasmania/Victoria 2020

Therapists & Specialists

Speech therapists often work alongside other professionals such as occupational therapists, physiotherapists, dietitians, audiologists, psychologists, doctors and teachers.

Turn to page 104 to find speech therapists in your area.

Therapeutic supports Therapeutic supports are products, aids and treatments that can help you gain valuable skills and improve your independence. These supports can assist in

areas such as language and communication, personal care, mobility, movement, interpersonal interactions, behaviour and other skills that support a person’s function, development and wellbeing.

Therapeutic supports are offered by a team of health professionals including

occupational therapists, physiotherapists, speech therapists and psychologists, among others and are often used in conjunction with therapy.

For example, physiotherapists may prescribe serial casting, splinting, stretches

and an exercise program for babies with spina bifida. For someone with sensory sensitivities, an occupational therapist may suggest using a weighted blanket or sensory toys to help stimulate one or more of the five senses.

The therapeutic supports required to help you can vary and may be funded within your National Disability Insurance Scheme (NDIS) plan.

If you need therapeutic supports turn to page 104 to find supports near you.

WEST TAMAR PHYSIOTHERAPY OPTIMISING MOVEMENT THROUGH LIFE

Our professional team provides assessment, treatment and rehabilitation to optimise movement, quality of life and promote a healthy lifestyle. We place a great emphasis on assisting our clients to achieve their goals by providing innovative and fun exercise programs with our team oriented approach.

We specialise in: • Group Rehabilitation Sessions • Neurological Rehabilitation • PD Warrior Classes

E: admin@westtamarphysio.com.au • westtamarphysio.com.au • P: (03) 6394 4111 DisabilitySupportGuide.com.au

103

TAS

How to Read see page 64 Area Map page 173

Provider Name Location Phone Providers servicing all of Tasmania ARC Support Services Newstead 1300 406 470 BrightSky Australia

1300 886 601

Community Care Tasmania

Launceston 03 6334 0990

Equipify

Launceston 1300 452 827

Leaps Ahead Early Intervention

Sandy Bay 03 6273 7505

Life Without Barriers TAS

Hobart 03 6232 8750

Lifestyle Solutions

1800 634 748

Mable

1300 736 573

Mobile Tasmania Occupational Therapy Kingston 03 6274 1530 Multiple Sclerosis

1800 042 138

Onepsych - Derwent Park Priority One Independent Living and Mobility Aids Relationships Australia Tasmania Richmond Fellowship Tasmania

Hobart 03 6228 3344

Sexual Assault Support Service

New Town 03 6231 0044

StGiles

Launceston 1300 278 445

Total Health and Rehabilitation

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Kingston Beach 03 6229 6017

VisAbility

Hobart 1800 484 333

Wellways Australia Wonderland Retreat

1300 111 400 Mole Creek 03 6363 1399

Your Path to Health - Derwent Park Derwent Park 03 6245 1049 Providers servicing East Coast

Adapt Occupational Therapy Launceston Julie Grierson Occupational Therapy Services Kingston Beach Leanne McMurtrie - Counselling & Consulting Service Tasmania Beaumaris M&M Support Solutions Newnham Mobility 4 All

0475 297 729 0409 173 866 0419 175 948 0417 095 226

Derwent Park 03 6273 8300

Physiofit

Launceston 03 6344 9799

Senior Helpers Tasmania U-Turn Driver Assessment & Training

Launceston 03 6331 0311 Newstead 0408 572 327

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All Round Health & Community Care ALLCARE Physiotherapy Angela Waite Psychology

Hobart 1300 309 599 Sandy Bay 03 6224 9777 Glebe 0466 797 335

Anglicare Tasmania

Hobart 1800 243 232

Arwen Dyer

Hobart 0419 249 867

Bradley Freeman Calm Kidz Program Cathryn Maloney - Speech Pathology Dr Karen Sutherland

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• • • • • • •• ••••• • • • • •

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Therapists & Specialists Tasmania

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104

DPS Guide to Disability Support Tasmania/Victoria 2020

TAS

How to Read see page 64 Area Map page 173

Provider Name Location Phone Providers servicing Hobart and the South (continued) Emily Cullen Lauderdale 0439 486 270 • • Emily Parkinson - Registered Psychologist • New Town 0414 355 985 • Grow Occupational Therapy Carlton 03 6265 9281 • • • • Gymsports (Kingborough and Clarence) Kingston 03 6229 0900 • • • Hockley Speech Pathology

Bellerive 0423 072 265

HT Health Group

Sandy Bay 03 6221 1675

Independent Kids Battery Point 03 6234 5333 Julie Grierson Occupational Therapy Services Kingston Beach 0409 173 866 Leap Health Rosny 03 6244 7747 Mobile Health & Rehab

Lutana 0406 190 026

Onepsych OnTrack Tasmania

Glenorchy 0459 320 487 Lenah Valley 03 6278 8600

Possability

Hobart 1300 067 842

Rehab Alive OT Services

Sandy Bay 0428 547 000

Senior Helpers Tasmania

Launceston 03 6331 0311

Southern Beaches Counselling Dodges Ferry 0400 818 058 The Mobile Speech Pathology Service Kingston 0408 004 723 Therapy Tasmania

Hobart 0455 498 963

U-Turn Driver Assessment & Training University of You

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Newstead 0408 572 327 West Hobart 0438 239 073

Utterance Speech Pathology Bellerive 0478 429 789 Windsor Child & Adolescent Psychology Battery Point 03 6224 8555 Your Hobart Health - Ali Morse Hobart 1800 252 436 Your Path to Health

Rosny Park 03 6245 1049

Adapt Occupational Therapy

Launceston 0475 297 729

Anglicare Tasmania

Kings Meadows 0409 218 088 Hobart 1800 243 232

Catherine Merry Consulting

Newstead 0400 042 001

Deborah Klye

Invermay 0409 948 172

Dr Emma-Jane McCrum Launceston 0438 521 758 In-Balance Physiotherapy and Pilates Launceston 03 6334 4766 Janis Richards

Mowbray 0429 402 212

Launceston Dietetics

Launceston 03 6334 3622

Launceston Occupational Therapy

Launceston 03 6331 7202

Launceston Therapy Clinic

Launceston 03 6331 4664

M&M Support Solutions

Newnham 0417 095 226

Northern Nutrition & Dietetics Physiofit Possability Senior Helpers Tasmania

• • •

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Providers servicing Launceston, Tamar and the North

Advanced Consulting

•

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Battery Point 03 6235 3100

P.A.N.D.A Therapy

Prospect 0419 838 674 Launceston 03 6344 9799 Hobart 1300 067 842 Launceston 03 6331 0311

Age Groups

Therapists & Specialists Tasmania

Services

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DisabilitySupportGuide.com.au

105

TAS

How to Read see page 64 Area Map page 173

Provider Name Location Phone Providers servicing Launceston, Tamar and the North (continued) Step By Step Speech Pathology Launceston 0488 639 345 • •• • Stephanie Campion Riverside 0429 885 500 • • • U-Turn Driver Assessment & Training Newstead 0408 572 327 • •• • West Tamar Physiotherapy Exeter 03 6394 4111 • •• •

Providers servicing North West Ability Physio NW Wynyard 0447 647 838 Anglicare Tasmania Hobart 1800 243 232 ELPE Health Ulverstone 03 6425 6901 Finn Speech Pathology Wynyard 0499 014 041 Footprints Podiatry Ulverstone 03 6425 7333 Kristine Bull - Psychologist Devonport 0437 225 767 Leap Occupational Therapy Ulverstone 03 6425 1545 Linda Barker, Latitude Therapy Enterprises Penguin 0448 400 868 M&M Support Solutions Newnham 0417 095 226 North West Psychology South Burnie 03 6431 1191 Nurture Clinical Psychology Ulverstone 0438 360 617 Oakwood Wellbeing and Support Ulverstone 0457 674 287 Possability Hobart 1300 067 842 Resolve Physiotherapy Devonport 03 6406 5133 Senior Helpers Tasmania Launceston 03 6331 0311 Shore Care Proprietary Ulverstone 0437 063 298 Talk A Lot Speech Pathology West Ulverstone 0477 272 233 U-Turn Driver Assessment & Training Newstead 0408 572 327 Velo Pilates and Physiotherapy Penguin 0448 296 929 West Tamar Physiotherapy Exeter 03 6394 4111 Providers servicing Wilderness West Ability Physio NW Wynyard 0447 647 838 Anglicare Tasmania Hobart 1800 243 232 Arwen Dyer Hobart 0419 249 867 Donna Shepherd New Norfolk 0423 623 037 ELPE Health Ulverstone 03 6425 6901 Finn Speech Pathology Wynyard 0499 014 041 Julie Grierson Occupational Therapy Services Kingston Beach 0409 173 866 Leap Health Rosny 03 6244 7747 Linda Barker, Latitude Therapy Enterprises Penguin 0448 400 868 M&M Support Solutions Newnham 0417 095 226 Mobility 4 All Derwent Park 03 6273 8300 Possability Hobart 1300 067 842 Rehab Alive OT Services Sandy Bay 0428 547 000 Shore Care Proprietary Ulverstone 0437 063 298 The Mobile Speech Pathology Service Kingston 0408 004 723 Therapy Tasmania Hobart 0455 498 963 University of You West Hobart 0438 239 073 Utterance Speech Pathology Bellerive 0478 429 789

Age Groups

Therapists & Specialists Tasmania

Services

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106

DPS Guide to Disability Support Tasmania/Victoria 2020

VIC

How to Read see page 64 Area Map page 174

Provider Name Location Phone Providers servicing all of Victoria Ability Assist Tullamarine 03 9306 1770 Able Australia Services - Victoria Camberwell 1300 225 369 Adele Baini Coburg 0401 561 785 Anglicare VIC Collingwood 1800 809 722 Art of Mindful Psychology Melbourne 0438 775 355 Aruma* 1300 538 746 Austin Health Heidelberg 03 9496 5000 Australian Childhood Trauma Group Fitzroy 03 9415 6066 Behaviour Zen Melbourne 0423 293 254 Behavioural Neurotherapy Clinic Doncaster 03 9848 9100 Best Start Clinic - Sandringham Sandringham 03 9596 8781 Brighter Futures Healthcare Narre Warren 1300 808 909 BrightSky Australia 1300 886 601 Click Therapy Oakleigh 03 9568 6214 Complete Rehab Care Highton 1300 831 272 Connect and Relate for Autism Warragul 1300 737 124 Connecting OT - Caulfield Sth Caulfield Sth 0402 143 242 Dee Wardrop Speech Pathology Service Thornbury 03 8376 6399 Diverge Consulting West Footscray 03 9329 4330 DJL Counselling & Mediation Consultancy Wyndham Vale 0414 672 740 Enjoy Nutrition Brunswick East 03 9386 5557 Equine Learning Experiences Australia Mount Mercer 0415 991 115 Family and Trauma Centre Caulfield North 03 9013 7004 FBA Care Northcote 1300 809 566 Gen Health Hamilton Hamilton 03 5571 9923 Geoffrey Ellery Canterbury 0498 662 858 Home Physio Melbourne Brighton 0431 833 133 Impactful Education - Heather Dorothy Pollock Bendigo 0408 525 526 Jurmaine Health Preston 03 9478 1810 Just Better Care Australia 1300 587 823 Kaizen Care Melbourne 0434 193 881 Kiddies Eye Care Yarraville 03 9448 8933 Kids at Max Bentleigh East 03 9702 4447 Leading Nutrition Melbourne 1300 722 712 Lifeful Coordination And Management Ballarat Central 1800 543 338 Lifestyle Solutions 1800 634 748 Little Learners Autism Program North Melbourne 03 9329 9488 Mable 1300 736 573 Mackillop Family Services Western Melbourne 03 9680 8444 Mark Barber Melbourne 0481 571 751 Melbourne Kids’ Developmental Services Brunswick 03 9383 7733 Mind Australia Heidelberg 1300 286 463 Noah’s Ark Inc. Malvern 1800 819 140 *(Formerly House with No Steps and The Tipping Foundation)

Age Groups

Therapists & Specialists Victoria

Services

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DisabilitySupportGuide.com.au

107

VIC

How to Read see page 64 Area Map page 174

Age Groups

Therapists & Specialists Victoria

Services

Provider Name Location Phone Providers servicing all of Victoria (continued) North Richmond Community Health Richmond 03 9418 9800 • On Track Therapy Group Hawthorn 03 9833 1120 • OPC Health Port Melbourne 03 9681 9666 • • • Oz Trampoline Sales Breakwater 1300 393 004 • Remedy Healthcare Group St Kilda 1300 224 334 • • Sally Shaw Blackburn 0438 535 990 • Scope Australia Hawthorn 1300 472 673 • • • Solve Disability Solutions Kew 03 9853 8655 • • Sue Cameron Henty 0427 465 820 • The Advisory Council for Children with Impaired Hearing Blackburn 03 9877 1300 • The Next Step Spinal Cord Injury Epping 03 9408 4871 • Therapy Connect 0438 816 747 • Victorian Continence Resource Centre Heidelberg 03 9816 8266 • Vision Australia Kooyong 1300 847 466 • • • Webster Support Services Coburg 0401 664 456 • • •

Providers servicing Barwon South West Absolute Hydrotherapy North Geelong 0418 148 618 • Allay Occupational Therapy Geelong 03 5201 0527 • Amazing Kids OT Geelong 03 5222 2405 • Apple Seed Education Ocean Grove 03 5255 5517 • Barwon Occupational Therapy Geelong 0490 972 201 • Barwon Speech Pathology Ocean Grove 0408 570 183 • Bellarine Community Health Point Lonsdale 03 5251 0812 • Best Start Clinic Brighton 03 9596 8781 • Bethany Community Support Hamlyn Heights 03 5278 8122 • Catherine Schiavon Jan Juc 0488 012 414 • Children’s Therapy Services Geelong 03 5221 1078 • Cindy Parks Torquay 03 5261 6688 • Corio Bay Health Geelong Geelong 03 5221 8822 • Corio Bay Health Group Corio 03 5275 7777 • Design Able Living Geelong 0409 541 296 • Dr Kim Armstrong Belmont 0419 879 199 • Dr Mari Molloy East Geelong 0425 787 944 • Dynamic Motion Health Group Highton 03 5243 6777 • East Geelong Medical Centre East Geelong 03 5222 4955 • Elizabeth Baker Geelong 0409 407 768 • Emerald Tree Counselling & Consulting Geelong West 03 5222 4737 • Exceptional Evolution Geelong West 03 5221 1518 • Fit for Living Geelong 0409 866 018 • Fresh Start Physiotherapy Highton 03 4201 5074 • Full Circle Occupational Therapy Grovedale 0408 667 454 • Gateways Support Services Geelong West 03 5221 2984 • Geelong and Surrounds Occupational Therapy Highton 0407 728 299 • Geelong Bodi & Mind Geelong 03 5223 2370 •

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108

DPS Guide to Disability Support Tasmania/Victoria 2020

VIC

How to Read see page 64 Area Map page 174

Age Groups

Therapists & Specialists Victoria

Services

Provider Name Location Phone Providers servicing Barwon South West (continued) Geelong Physiotherapy Geelong 03 5224 2223 • • Geelong Rehabilitation Centre Newcomb 03 5248 7079 • •• Growth Psychology Practice Geelong 03 5242 8637 • • Gwyneth Wenlock Geelong 0412 868 379 • • Heart to Heart Psychological Therapies Geelong 0408 791 097 • •• Hesse Rural Health Service Winchelsea 03 5267 1200 • • • • Holistic Home Health Occupational Therapy •• Point Cook 0447 129 692 • Hopscotch and Harmony Werribee 03 9741 5222 • • Independence Australia West Footscray 1300 032 774 • • • • • Integrated OT Newtown 0432 866 576 • •• Interact Speech Pathology Geelong 0456 313 169 • •• Janine Lucas & Colleagues Psychology Services • Geelong 03 5221 7197 • Jibber Jabber Allied Health Lara 0403 908 255 • •• Katherine Burchall Highton 0430 735 161 • •• Katrina Verhoeven-Tucker Geelong West 03 5223 9900 • • • • Kids Plus Foundation Geelong 03 5223 1475 • • • • Kieser Geelong Newtown 03 5221 7555 • • Lancaster Consulting Australia Balwyn North 03 8652 1674 • • •• Leisure Networks Association Geelong 03 5222 3911 • • • • Louise Jeffery Belmont 03 5243 0130 • •• Manifold Physiotherapy Clinic Geelong West 03 5277 9270 • •• Mary Harvey Geelong West 0417 311 246 • • Michelle French & Associates Fitzroy North 03 9489 5381 • •• Mind Works Geelong Newtown 03 5222 5999 • • • • Mpower Warrnambool 03 5561 8111 • • • • • Multiple Sclerosis Blackburn 1800 042 138 • • • • Newtown Physiotherapy & Pilates Newtown 03 5221 0555 • •• OKAY Therapy Belmont 0488 096 777 • ••• Onecare Geelong Geelong West 03 5229 2133 • • OT Dynamics Ballarat 03 5338 8932 • • • • Physio Freedom Hamilton 03 5571 9157 • • PIC Speech Language & Communication • Caulfield North 03 9973 1632 • Point Lonsdale Physiotherapy Point Lonsdale 03 5258 4633 • • Saddle On Lovely Banks 03 5282 4017 • • •• Sarah Kilpatrick Ocean Grove 0431 892 352 • • • SkyHi Occupational Therapy Lara 0477 091 725 Speech Therapy Service Barwon Heads 0417 035 097 • •• Surf Coast Hearing Clinic Torquay 03 5264 7451 • •• Sushmitam Rouse Psychology Services Grovedale 03 5222 3936 • • Talk to Me Speech Pathology Colac 03 5231 3199 • ••• Talk-Key Speech Pathology Newtown 03 4211 9014 • •• Talking Together Speech Pathology Geelong 03 5229 0936 • • The Speech Lady Geelong 0431 639 589 • •

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DisabilitySupportGuide.com.au

109

VIC

How to Read see page 64 Area Map page 174

Provider Name Location Phone Providers servicing Barwon South West (continued) Thomas Kearney Exercise Physiologist Torquay 0458 201 296 • • Tiny Tackers Therapy Inverleigh 0425 004 338 • • • • Well Spring Occupational Therapy Queenscliff 0403 940 643 • • • • Wellways Australia Fairfield 1300 111 400 • • • • • Wendy Schembri Geelong 0401 972 603 • • WHR Allied Health Torquay 0431 556 720 • •• Wunda Home & Community Care Services Braybrook 0411 342 693 • • • • •

Providers servicing Gippsland Access Rehabilitation Equipment Sale 03 5144 4955 Action Aids Australia Horsham 1800 819 992 Applied Communication Skills Clifton Hill 0407 985 376 Brain Rehabilitation Consultancy Carlton North 1300 366 226 Central Gippsland Health Sale 03 5143 8600 Chatterbox Australia Therapy Services Bundoora 03 9467 2642 Complete Feet Wantirna 03 9720 7676 Eat Play Grow Bundoora 0457 050 951 Essence Community Care Braybrook 03 7012 4598 Flat Hills Therapy Meeniyan 0409 791 291 Gippsland Lakes Complete Health Lakes Entrance 03 5155 8300 Gippsland Lakes Complete Health Bairnsdale 03 5155 8300 Gippsland Southern Health Service Leongatha 03 5667 5555 Happy Feet Pedorthics Moonee Ponds 03 9326 0266 Head to Foot Orthotics Croydon 03 9870 2284 Kara Di Dio Traralgon 0432 226 942 Lala Speech Pathology Sale 0498 595 725 Lancaster Consulting Australia Balwyn North 03 8652 1674 Mawarra Centre Warragul 03 5624 3400 Megan Rodgers Sale 03 5143 2077 Strong Minds Psychology Yarra Junction 0417 389 941 Through Life Physiotherapy Warragul 03 5623 3306 Time to Talk and Learn Autism Services Cowes 0409 015 843 Transform Physio Noble Park North 1300 797 556 Wellways Australia Fairfield 1300 111 400 Wunda Home & Community Care Services Braybrook 0411 342 693 Providers servicing Goulburn Valley ACare OT Craigieburn 03 9333 7926 Allied Therapy Services - Bendigo Bendigo 03 4416 3000 Central Victorian Child Health Shepparton 03 5831 2413 Complete Care Physio Wallan 03 5769 1731 ConnectGV Shepparton 03 5821 2466 Echuca Regional Health Echuca 03 5485 5801 Essence Community Care Braybrook 03 7012 4598 GV Health Shepparton 03 5832 2322 Happy Feet Pedorthics Moonee Ponds 03 9326 0266

Age Groups

Therapists & Specialists Victoria

Services

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110

DPS Guide to Disability Support Tasmania/Victoria 2020

VIC

How to Read see page 64 Area Map page 174

Age Groups

Therapists & Specialists Victoria

Services

Provider Name Location Phone Providers servicing Goulburn Valley (continued) Kyabram District Health Service Kyabram 03 5857 0200 • • • Menzies Support Services Alexandra 03 5772 1888 • • • N8 Speech Pathology Echuca 03 5482 2988 • • Nadine Holgate Therapy Shepparton 0449 954 906 • • Natural Hearing Healesville 03 5962 1190 • • Nexus Primary Health Broadford 1300 773 352 • • • • Omni Healthcare Ballarat 03 5333 4006 • • • Susan I’anson Shepparton 0407 514 845 • • The Neuro Practice Bendigo 03 5443 4375 • •• The Rupsey Centre Nathalia 0448 708 165 • • Thomas Kearney Exercise Physiologist Torquay 0458 201 296 • • Wellways Australia Fairfield 1300 111 400 • • • • Wunda Home & Community Care Services Braybrook 0411 342 693 • • • •

Providers servicing Grampians Central West Allied Therapy Services - Ballarat Ballarat 03 4311 1400 • • Applied Communication Skills Clifton Hill 0407 985 376 • • • Ararat Physiotherapy and Health Services Ararat 03 5352 5611 • Barwon Occupational Therapy Geelong 0490 972 201 • • • Bendigo Speech Works Strathfield 0425 721 257 • • • Bobbi Cook Behaviour Managment Sebastopol 03 5309 0495 • • • Bradshaw House - The Next Step Halls Gap 1300 283 297 • Chris Mackey and Associates Geelong West 03 5224 1222 • Clear Thinking Mental Health Group Alfredton 03 4343 1779 • Cobaw Community Health Services Kyneton 03 5421 1666 • • • Distinctive Options Sunbury 03 9740 7100 • • • Dr Rachael Macdonald Ballarat East 03 4335 5201 • Essence Community Care Braybrook 03 7012 4598 • • • Function Therapy Horsham 03 5379 3863 • • • genU Belmont 1300 558 368 • • • Hepburn Health Service Daylesford 03 5321 6550 • Holistic Home Health Occupational Therapy • Point Cook 0447 129 692 • Implexa Ballarat 0498 121 618 • • • InMind Solutions Alfredton 03 5334 2822 • KMA Health and Physio Tatyoon 0438 677 026 • Liz Charles Physiotherapy Services Windermere 03 5343 2554 • • Melba Support Services Lilydale 03 9212 0100 • • • Mind Works Geelong Newtown 03 5222 5999 • • • Mpower Warrnambool 03 5561 8111 • • • Neurological Occupational Therapy Services Musk 0414 752 112 • • • OT Dynamics Ballarat 03 5338 8932 • • • Precise Podiatry Newtown 0419 391 531 • Rebecca Norris Counselling and Art Therapy Ballarat Central 03 5332 1621 • SdW Therapy Services Altona North 0409 555 573 • •

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DisabilitySupportGuide.com.au

111

VIC

How to Read see page 64 Area Map page 174

Provider Name Location Phone Providers servicing Grampians Central West (continued) Tanja Brunner Skenes Creek 0427 376 101 • • • • The Neuro Practice Bendigo 03 5443 4375 • •• • Thomas Kearney Exercise Physiologist Torquay 0458 201 296 • • Tiny Tackers Therapy Inverleigh 0425 004 338 • • • • • Wellways Australia Fairfield 1300 111 400 • • • • • • Wimmera Speech Pathology Glenlee 03 5397 4214 • •• • Wunda Home & Community Care Services Braybrook 0411 342 693 • • • • • • •

Providers servicing Loddon Mallee 101 Physio Hoppers Crossing 03 9749 1499 101 Physio Melton West 03 9746 6852 Allied Therapy Services - Bendigo Bendigo 03 4416 3000 Andrew Gray Ballarat Central 0409 561 029 Architecture & Access Parkville 1300 715 866 Attuned Music Therapy Centre Preston 0413 329 083 Bendigo Community Health Services Bendigo 03 5448 1600 Bendigo Speech Works Strathfield 0425 721 257 Castlemaine Health Castlemaine 03 5471 1555 Central Victorian Child Health Shepparton 03 5831 2413 Childsplay Occupational Therapy Gisborne 0423 939 233 Chris Mackey and Associates Geelong West 03 5224 1222 Christie Centre Mildura 03 5023 2761 Clear Thinking Mental Health Group Alfredton 03 4343 1779 Cobaw Community Health Services Kyneton 03 5421 1666 Discovering Strength Melton South 0408 181 986 Distinctive Options Sunbury 03 9740 7100 Family Minded Sunbury 03 9811 7052 Fusion Physiotherapy Bendigo 03 5443 5411 genU Belmont 1300 558 368 Happy Feet Pedorthics Moonee Ponds 03 9326 0266 Implexa Ballarat 0498 121 618 In Leaps & Bounds Mildura 03 5022 9663 Lancaster Consulting Australia Balwyn North 03 8652 1674 Lime Occupational Therapy Mildura 03 5022 0955 Lime Physiotherapy Mildura 03 5022 0955 Mallee Family Care Mildura 03 5023 5966 Megan Dalla Santa Occupational Therapy Mildura 03 5021 5569 Megan Turton Kennington 0468 331 209 Michelle French & Associates Fitzroy North 03 9489 5381 Mildura Kids Clinic Mildura 03 5021 5569 Multiple Sclerosis Blackburn 1800 042 138 Neurological Occupational Therapy Services Musk 0414 752 112 Northwest Occupational Therapy Gisborne 0418 526 326 Omni Healthcare Ballarat 03 5333 4006 Paul Reimers Craigieburn 03 9308 3596

Age Groups

Therapists & Specialists Victoria

Services

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112

DPS Guide to Disability Support Tasmania/Victoria 2020

VIC

How to Read see page 64 Area Map page 174

Provider Name Location Phone Providers servicing Loddon Mallee (continued) Peter McCoy Echuca 0419 809 983 • • • Tara Byron Strathfieldsaye 0423 964 095 • The Neuro Practice Bendigo 03 5443 4375 • • Transform Physio Noble Park North 1300 797 556 • Village Therapy Sunbury 03 9811 7026 • Wellways Australia Fairfield 1300 111 400 • • • Wunda Home & Community Care Services Braybrook 0411 342 693 • • •

Providers servicing Melbourne Ability Health Solutions Chadstone 0457 003 774 Ability Rehab Greensborough 0430 242 261 Able Australia Services - Victoria Surrey Hills 1300 225 369 Abraham OT Services Moorabbin 03 9555 0303 Academic Pathways Eltham 0415 197 073 ACare OT Craigieburn 03 9333 7926 Access Rehabilitation Equipment Sale 03 5144 4955 All Ages Occupational Therapy Cranbourne 03 5996 0618 Allay Occupational Therapy Geelong 03 5201 0527 And The Little One Said Speech Pathology Hawthorn 0426 963 441 ARC at Home Physiotherapy Mountain Gate 0422 127 469 Architecture & Access Parkville 1300 715 866 Artful Warrior Mental Health Therapy Service Deer Park 0458 029 850 Attuned Music Therapy Centre Preston 0413 329 083 Aus-Dietetics Glenroy 0409 435 904 Australian Community Support Organisation Richmond 03 9413 7000 Autism Counselling Boronia 0414 487 509 Balanced Health Psychology & Counselling Camberwell 0402 131 353 Baobab Therapy for Kids Box Hill Nth 03 9898 8595 Bellbird Speech Pathology Diamond Creek 0404 655 406 Best Me I Can Be Psychology Sassafras 0419 323 384 Best Start Clinic Brighton 03 9596 8781 Bestchance Child Family Care Glen Waverley 1300 224 644 Blossom Early Years Services Epping 0403 722 425 Brain Rehabilitation Consultancy Carlton North 1300 366 226 breakthru St Albans 1800 767 212 Bright Start Speech Pathology Moorabbin 1300 754 079 Bright Start Therapy Seaford 0437 953 867 Calvary Health Care Bethlehem Caulfield South 03 9596 2853 Cara Sheekey Northcote 0414 322 568 Carrington Health Box Hill 03 9890 2220 Chatty Children Hoppers Crossing 0419 399 566 Childsplay Occupational Therapy Gisborne 0423 939 233 Chinese Community Social Services Centre Box Hill 03 9898 1965 Christina Flanders Carlton North 03 9088 0288

Age Groups

Therapists & Specialists Victoria

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113

VIC

How to Read see page 64 Area Map page 174

Age Groups

Therapists & Specialists Victoria

Services

Provider Name Location Phone Providers servicing Melbourne (continued) Cobaw Community Health Services Kyneton 03 5421 1666 • • Communiskills Glen Waverley 0412 533 173 • Complete Speech Pathology Cheltenham 03 9781 4088 • Connecting OT Hampton 0402 143 242 • Creative Learning Centre Moonee Ponds 03 9375 7239 • Crisalida Thornbury 03 9484 6299 • D.O.T.S. Paediatric Occupational Therapy Footscray 0452 573 687 • Danica Djaja Point Cook 0427 388 798 • Danielle Elisha Caulfield North 0417 528 228 • Distinctive Options Sunbury 03 9740 7100 • • DPV Health Meadow Heights 1300 234 263 • • EACH Ringwood 1300 003 224 • • Early Leaps Occupational Therapy Werribee 0420 534 408 • Effie Ioannou Oakleigh 03 9563 3335 • Empowered Mind Counselling Service Burwood East 0421 068 638 • Engage & Grow Therapies Essendon 0418 165 892 • Engaging Communities Occupational Therapy Melbourne 0423 354 068 • • Erica Mainprize Art Therapist Northcote 0402 990 424 • Expressions Therapy Centre Rowville 1300 702 338 • Fizziotherapy Northcote 03 9486 7200 • Gateways Support Services Geelong West 03 5221 2984 • • Gillean Hilton Northcote 0423 152 671 • Grow Strong Children’s Physiotherapy Gardenvale 0413 800 847 • Growing Together Psychology Caulfield North 03 9077 2275 • Happy Kids Occupational Therapy Richmond 0419 348 684 • Happycarers Derimut 03 8382 2232 • • Healing Minds Psychology Glenroy 1300 732 725 • healthAbility Eltham 03 9430 9100 • • Healthy Young Minds Bundoora 03 8406 7555 • Hopscotch and Harmony Werribee 03 9741 5222 • House of Physiotherapy St Kilda South 03 9537 2994 • • Independence Australia West Footscray 1300 032 774 • • Independent Rehabilitation Services Ashburton 03 9885 2533 • • Integrated Rehabilitation Sandhurst 0477 977 051 • Jane Hepenstall Speech Pathology Services Northcote 0409 804 155 • Joining The Dots Melbourne 0411 367 852 • • Kid Link Occupational Therapy Ringwood 03 9879 7019 • KidsPT Templestowe Lower 0410 426 342 • • Kidz in Tune Bundoora 0412 942 716 • Knox Health and Sports Clinic Wantirna South 03 8805 1777 • Laura Medcalf Reservoir 0425 792 136 • Learn to Shine Psychology for Children Vermont 03 9877 4126 • Life Without Barriers VIC Richmond 03 8405 4400 • • Listen In Diamond Creek 0430 800 750 •

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DPS Guide to Disability Support Tasmania/Victoria 2020

VIC

How to Read see page 64 Area Map page 174

Age Groups

Therapists & Specialists Victoria

Services

Provider Name Location Phone Providers servicing Melbourne (continued) Little Peeps Paediatric Occupational Therapy Carnegie 0411 083 023 • Live Well Music Therapy Brunswick 0438 887 591 • Lizard Centre Camberwell 1300 829 590 Make the Connection Brunswick 0430 961 719 • • Mary Gunasegaram Springvale 0438 701 965 • • Melbourne ABI Speech Pathology Balwyn 1300 428 611 • Melbourne Art Therapy Studio Abbotsford 0438 206 842 • Melbourne Psychology Clinic South Yarra 0403 761 115 • Mentis Assist Mornington 1300 636 847 • • Merri Community Health Services Preston 1300 637 744 • • Montmorency Kids Clinic Montmorency 03 9432 6826 • • Monty Kids Clinic Montmorency 0421 552 553 • Multiple Sclerosis Blackburn 1800 042 138 • • Narelle Rigby Parkdale 0406 323 319 • Neurological Occupational Therapy Services Musk 0414 752 112 • • NeuroRehab Allied Health Network Deer Park 03 9361 2234 • • Nicole Wu Travancore 0451 460 255 • Nutrition For Life Glen Waverley 03 9803 6780 • OKAY Therapy Belmont 0488 096 777 • Omega Support Group Bentleigh East 1300 160 131 • • ONCALL Group Australia Surrey Hills 03 9896 2468 • • Outside the Square Psychology Burwood 03 9808 3917 • Paediatric Physiotherapy Centre Moonee Ponds 03 9372 0536 • • Peninsula Health Frankston 1300 665 781 • Peninsula Speech Pathology Services Mornington 03 5975 1500 • • PIC Speech Language & Communication Caulfield North 03 9973 1632 • Point Cook Therapy Centre Point Cook 03 8353 9910 • Psych Health Australia Kew 0439 756 923 • Rachel Lupson Brunswick 0422 334 248 • Reach & Belong Glen Waverley 0490 604 122 Reclaim Therapy Montrose 1300 577 929 • RelateWell Coburg 03 9354 8854 • Samantha White Reservoir 0418 378 285 • Sandra Ifrah Psychology Caulfield North 0412 200 391 • Scoliosis Physiotherapy Kew East 03 9077 4344 • Sharen Lui Mt Waverley 0432 075 927 • Smart Speech Research 03 9437 2775 • SMC Speech Pathology Moonee Ponds 03 9372 0631 • Speakaboo Speech Pathology Bayswater 0400 204 975 • Speaking of Learning Mitcham 03 9873 7043 • Spectrum Speech Pathology Services Ashwood 03 9886 9130 • Splash Paediatric Therapy Werribee 03 8731 6555 • Step by Step Psychology Blackburn 03 9893 4537 • Steps Neurological Therapy Services Hughesdale 03 9568 5611 • •

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VIC

How to Read see page 64 Area Map page 174

Provider Name Location Phone Providers servicing Melbourne (continued) Strengthening Minds Croydon 0419 387 547 • Super Sensational Therapy Services Heidelberg Heights 0438 086 347 • • Talking Fish Speech Pathology Beaconsfield Upper 0448 931 919 • The Essence of Now St Kilda 0412 579 914 • The Therapy Place Vermont 03 9872 5281 • • This Moment Psychology Greensborough 0419 347 232 • Thomastown Physiotherapy and Paediatrics Thomastown 03 9465 0282 • Thriving Children and Families Greensborough 0431 773 486 • Total Health Physio Caulfield North 0488 227 229 • Vannie’s Music Therapy Montmorency 0425 733 311 • Vickie Bekos Occupational Therapist Dingley Village 0404 016 769 • Victorian Neuropsychology Rehabilitation Services Kew 0410 500 763 • Village Therapy Sunbury 03 9811 7026 • Warren Gibson Psychology Kew East 0409 237 064 • Well Said Clinic Werribee 1300 773 324 • Wellways Australia Fairfield 1300 111 400 • • West Speech Pathology Parkville 0415 783 376 • Windermere Child and Family Services Narre Warren 1300 946 337 • • Wunda Home & Community Care Services Braybrook 0411 342 693 • • Wyndham Arts Therapies Werribee 0402 423 532 • Yooralla Melbourne 03 9666 4500 • • Providers servicing North East A1 - My Care Provider (NDIS) Wangaratta 1300 998 774 Benalla Health Benalla 03 5761 4222 Dr Britt Andrews Wangaratta 0407 431 522 Engage & Grow Therapies Essendon 0418 165 892 Gateway Health Wodonga 02 6022 8888 Jo Wyatt Occupational Therapy Services Wangaratta 0410 201 823 Mansfield Autism Statewide Services Mansfield 03 5775 2876 Paul Reimers Craigieburn 03 9308 3596 The Leap Centre Wodonga 02 6024 1809 The Neuro Practice Bendigo 03 5443 4375 Wellways Australia Fairfield 1300 111 400 WHR Allied Health Torquay 0431 556 720 Wunda Home & Community Care Services Braybrook 0411 342 693

Age Groups

Therapists & Specialists Victoria

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IBC Inside Back Cover

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DPS Guide to Disability Support Tasmania/Victoria 2020

Accommodation

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117

Accommodation

About Accommodation There are different types of accommodation and living arrangements available depending on your situation and needs. You may choose to live with or without support, in your own home or with your family. When deciding where you’d like to live you should think about the location, style and accessibility of the housing and the support you need every day.

Another option is shared housing with friends or people with similar needs. In this situation, you can share costs, help each other with tasks and provide support to one another.

If you require help with some tasks, supported accommodation may be for you. You pay a fee to live in community housing and in return, you get your meals

cooked for you and assistance with medication, laundry, finances and cleaning. You may have your own room or share with someone else.

Case Study

For Shiraz, who lives with intellectual disability and autism, it has been a long road to finding permanent long term housing. With a history of complex behaviour, including property damage, he was on restrictive interventions, including chemical intervention, and a supervised treatment order. Shiraz’s father, Faizal, was concerned for his son and the future that he might have without the right accommodation. “One of the most important worries for a parent of a child with disability is trying to get them set up for their future for the rest of their lives. In the case of Shiraz, finding him accommodation was not easy. Then Victorian Specialist Disability Accommodation (SDA) provider Purposed Housing Australia stepped in to help Shiraz, and the other men he was living with. By speaking to their families and SIL provider ONCALL Group Australia (OGA) they established a design brief. 118

Purposed Housing was able to build a SDA Robust four bedroom group home with onsite overnight assistance, specifically designed to meet their needs, changing their lives for the better. For Shiraz, living in a home where he has his own bedroom, bathroom and space has made a huge improvement to his life and he smiles and engages a lot more. Resulting in a reduction of the amount of medication that Shiraz takes. With areas designed to respond to sensory needs, the house has a nest swing outside that Shiraz loves going on. He also likes the outdoor shower, so in the warmer months, he can be outside playing with the water. Since moving into his Purposed Housing, Shiraz has also found his purpose. As part of his autism, Shiraz likes to tear pamphlets into tiny little pieces and make them the same texture as each other by aerating them.

DPS Guide to Disability Support Tasmania/Victoria 2020

Those pieces have now been

taken to Q Art, a local disability art

organisation, and put into various

artworks. Soon there will even be

a website set up so Shiraz can sell

his art.

Shiraz’s father has also noticed the

change in his son since his move into

the new property adding “They’ve

done a fantastic job here, it’s a dream

come true.”

Case study supplied by Purposed Housing

Group or cluster housing allows people with similar needs to live in a cluster of units together.

Specialist Disability Accommodation (SDA).

Short-term and emergency accommodation can also be available to you if you

meet the criteria, as well as respite care if you or your carer need some time away from each other.

It is important to do your research to find the best accommodation option that

will allow you to fulfil your potential and participate within your community. If you need help finding accommodation to meet your needs and circumstances your Local Area Coordinator may be able to help.

On the following pages we explain different types of accommodation.

The Accommodation directory starting on page 125 lists providers that offer different types of accommodation in Tasmania and Victoria.

24-hour emergency accommodation If you experience an emergency situation and are unable to stay in your current housing, 24-hour emergency accommodation services can help.

24-hour emergency accommodation can help in situations involving: ⃝ the death of a family member or close friend ⃝ if you or another family member are ill or injured

Accommodation

If you have very high support needs, you may be eligible for NDIS funded

⃝ an urgent situation that makes it difficult for your carer to fulfil his/her role. ⃝ natural disasters such as storm, fire, flood or earthquake ⃝ breakdown of critical equipment ⃝ domestic violence situation that puts you or a family member at risk ⃝ homelessness with custody of children ⃝ sudden and temporary increase in your support needs

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119

This emergency care could include a substitute carer coming into your home to

look after you or a visit to a facility specifically designed to cater to your needs until your primary carer is fit to care for you or it is safe to return to your home.

If you receive support from a disability service provider, it is always worth

contacting them to see if they are able to help you further by offering emergency

care. Disability service providers who offer short-term emergency accommodation are able to help you find a place until you are ready and able to return to your home.

You can find providers who offer 24-hour emergency accommodation in the directory starting on page 125.

Housing and public housing

Accommodation

If you have a disability and would like to and are able to live independently, the house hunting journey begins.

With a growing trend towards built up, multi-storey housing, finding the right home for you can often prove difficult. It is important to live in a home that is safe, comfortable and accessible. If you are renting, having a landlord that is

understanding of your disability will make things easier if you need to request home modifications, repairs or improvements.

A good place to start when choosing your property is to think about whether a house, townhouse, apartment, studio or unit would suit your needs best.

Then, make a list of some of the features the property must have in order for

it to be ‘liveable’ for you. For example, wheelchair users may live in multi-level

apartments thanks to lobby lift access, but unable to live in a house or apartment with stairs.

There are three types of housing you may like to look for: 1. Accessible housing, designed for people who require step-free and barrierfree access and is able to accommodate wheelchair users.

2. Adaptable housing, designed to be easily adapted to meet the changing needs of its occupants.

3. Modified housing, has some modifications, such as an access ramp or bathroom alterations, already completed and available for use.

The Government may help by covering the cost of home modifications to ensure you can live safely and independently in your home. These could include minor

modifications such as the installation of handrails, inside ramps, sliding doors and

lever taps, or major modifications such as outdoor ramps, lowering of benches and cupboards, and accessibility modifications to the bathroom and laundry areas.

You may be eligible to access home modifications through the National Disability Insurance Scheme (NDIS), but if you don’t own your home, make sure you have written consent from your landlord before undertaking any changes.

Your Local Area Coordinator can help you find suitable housing. Disability

housing search websites such as the Government run TheHousingHub.org.au or DisabilityHousing.com.au can be helpful in kickstarting your housing search. Turn to page 125 to find providers that can help with housing options.

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DPS Guide to Disability Support Tasmania/Victoria 2020

We all strive for ongoing housing security and living in long-term accommodation will provide peace of mind, which means you can focus on making the most of your life.

Long-term accommodation enables you to live as independently as you can, and

have access to support as needed. For example, if you have a mobility impairment

you may have someone come into your house to assist you with house cleaning or

personal care tasks like showering. Or you may need help with meal preparation or having your groceries delivered.

A number of disability service providers offer long-term accommodation to help people with disability enjoy being a part of the community. Often these types of accommodation are built and managed by providers who understand the accessibility requirements and different needs of each individual.

You can find providers who offer long-term accommodation in the directory starting on page 125.

Respite

Taking a break from your carer is beneficial to both of you. Not only does it help

Accommodation

Long-term accommodation

maintain positive family and carer relationships, but it also allows you the chance to meet new people and experience new things. This is known as respite and it plays an important role in allowing carers to take some time-out from their caring role.

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Respite options include: ⃝ Centre-based day support is when you spend the day at a specialised centre, where trained staff know and understand your needs.

⃝ Overnight or weekend facility-based support is a flexible respite option which may involve in home support or staying with a host family over the weekend.

⃝ In home support is when a support worker will look after you in the comfort of your own home, giving your carer a break.

⃝ Community-based respite can include one-on-one or group outings, social and recreational activities, camps and school holiday programs.

⃝ Host family stays involve staying in the home of a volunteer or host family. It

Accommodation

is a good option for children or young people with disability.

⃝ Emergency respite is an urgent request for respite, if your carer is suddenly unable to care for you due to illness or an emergency trip to the hospital.

Your eligibility for respite care depends on the type of care you need and the

service provider. An assessment will determine your eligibility and what services will best suit you and your carer.

Find out more about respite services on CarerGateway.com.au or call 1800 422 737. It is also a good idea to speak to your Local Area Coordinator about your respite options, especially if you want to access it on a regular basis.

You can find providers who offer respite in the directory starting on page 125.

Shared living If you would prefer to not live alone and instead enjoy the company and support of a housemate, shared living is a good option.

This involves people with similar needs living in a cluster of units together, with access to support. In this housing setting you live by yourself but have other people with disability living in nearby homes.

Some people with disability live with friends or others with similar needs, sharing costs, helping each other with tasks and providing mutual support.

Group homes are where several unrelated people live in a home with support staff. This style of accommodation is for people who need 24-hour support, including help with meals, personal hygiene, appointments and social activities.

Shared living arrangements provide the opportunity for people with disability to meet new people, develop friendships with their roommates, enjoy a social life and maximising their independence while also getting the support they need.

To find providers who can help you find the best shared living accommodation for you, turn to page 125 of the Accommodation directory.

Short-term accommodation

Finding the right accommodation setting to meet your needs can be

overwhelming, especially if you and your carer need to take a break or you are

being discharged from a stay in hospital and need to find accommodation that will ensure you are looked after for a short period of time.

Short-term accommodation helps you make new friends and meet new people, try new activities, step outside your comfort zone and achieve some independence.

122

DPS Guide to Disability Support Tasmania/Victoria 2020

Types of short term accommodation include: ⃝ One-on-one short-term care where you are paired up with a support worker

for a period of time that suits your particular needs. This can be spent in your

Accommodation

home or out in the community participating in local activities.

⃝ Group short-term options match your needs with other people who

may have similar needs and interests and enjoy participating in a group respite activity.

⃝ Facility-based is where your needs and interests align with shared short-term accommodation facilities.

Turn to page 125 to find providers who offer short term accommodation.

Specialist Disability Accommodation (SDA) Specialist Disability Accommodation (SDA) is a type of accommodation especially for National Disability Insurance Scheme (NDIS) participants with very high support needs.

The SDA funding covers the cost of a person’s home so that they can live and

receive their day-to-day supports. Importantly, it allows people with disability to remain integrated into the community.

SDA gives people with disability a choice about their housing environment,

ensuring they receive the right support and housing design for them, including lighting, access spaces and amenities.

For example, if you have an aquired brain injury, intellectual disability or complex

mobility issue, SDA will ensure you receive the support you require, in a house that is suited to your needs.

If you believe SDA may suit you or a loved one, speak to your Local Area Coordinator.

You’ll find a list of providers offering SDA in the directory starting on page 125.

eskleigh.com.au

Registered NDIS Provider

eskleighfoundation

A New Era in Disability Care

High needs care, need not be high worry care. Eskleigh has over 70 years experience in caring for people living with high needs disabilities. With group homes located in the North, North West and South of the state along with hospice facilities in the North, Eskleigh has accommodation options to suit a range of requirements. Eskleigh is one of the largest and most experienced providers of high needs care in Tasmania. Our expert and caring staff will help you navigate the options available and ensure your loved one receives the care, support and dignity they deserve. Community Access Attendant care Respite care Group homes

at e•

rs the po

03 6398 7100

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NDIS CLIENT? ESKLEIGH CAN HELP

Offering a state-wide service.

Download our new Perth Day Program Activities Book.

Burnie Launceston Hobart

te er

• • • •

Help Es

Providing in-home & facility-based high and low needs services.

Bequ h • Vol e at

DisabilitySupportGuide.com.au

123

Accommodation

Supported independent living You may enjoy living independently but also require some extra support to meet your daily needs. If so, supported independent living may suit you. This type of

accommodation may include living in a block of units alongside other people with disability and receiving support in your home.

These types of supports could include laundry, cleaning, meal preparation and personal care. In this situation, you are surrounded by people who know and understand your needs, as well as neighbours in similar situations.

You may be eligible for NDIS funding for supported independent living if you live

in a private rental home, own your own home, live with others or live in Specialist Disability Accommodation.

There are three levels of supported accommodation, depending on your needs and the number of people in the supported living setting.

⃝ Lower needs – supervision of living arrangements and support is not usually provided 24/7.

⃝ Standard needs – 24/7 support including assistance and/or supervision of most daily tasks and overnight sleepovers.

⃝ Higher needs – frequent assistance to the individual with managing challenging behaviours, continual assistance with all daily tasks,

management of complex medical needs such as ventilation, active support 24/7 including overnight support.

Through supported independent living, you have access to trained staff to help

you engage in vocational, educational and recreational activities and increase your independence around your home through meal preparation, gardening and other domestic duties.

Turn to page 125 for the Accommodation directory to find providers who offer supported independent living in your State or Territory.

Tenancy Finding the right rental property if you live with disability can be difficult. For

example, if you use a wheelchair you may need somewhere without stairs, with sliding doors and an accessible bathroom.

A home which suits your personal needs can be more expensive or further away

Phone: 1800 717 678 Supported Independant Living

Social and Community Participation

Household Tasks

Support Coordination

from amenities and transport. If you are struggling to afford an accessible home or rental property, there is financial support available.

If you meet the eligibility requirements you may be able to receive

Commonwealth Rental Assistance (CRA) through Centrelink which provides you with some financial assistance.

To help explore rental housing options that meet your needs in Tasmania, contact Housing Tasmania on 1300 665 663 or visit communities.tas.gov.au/housing. In

Victoria contact Housing VIC by calling 1300 650 172 or visit housing.vic.gov.au. There are also a number of disability housing organisations who can help find and place you in a suitable rental property.

You can find a list of providers in the Accommodation directory starting on page 125. REGISTERED REGISTERED NDIS NDIS PROVEDER PROVIDER

124

DPS Guide to Disability Support Tasmania/Victoria 2020

TAS

How to Read see page 64 Area Map page 173

Provider Name

Location

Phone

Providers servicing all of Tasmania CatholicCare Tasmania New Town 1800 819 447 Community Based Support Community Care Tasmania Eskleigh Foundation

Moonah 1300 227 827 Launceston 03 6334 0990 Perth 03 6398 7100

Hopes

Moonah 03 6274 1883

Life Without Barriers TAS

Hobart 03 6232 8750

Lifestyle Solutions

1800 634 748

Mable

1300 736 573

StGiles

Launceston 1300 278 445

Wellways Australia Wonderland Retreat Youngcare

1300 111 400 Mole Creek 03 6363 1399 1800 844 727

Providers servicing East Coast Storms Disability Services Scamander 0428 756 010

R eg

Accommodation Tasmania

• • • • • • • • • • •

Anglicare Tasmania Auscare Home & Community Care

Geeveston 0475 459 014 Hobart 1800 243 232 1300 455 322

Bethlehem House

Hobart 03 6234 4594

Hobart City Mission

Hobart 03 6215 4200

Montagu Community Living

Moonah 03 6278 7599

• • • • • • • • • • • • • • • • • •

• • •

• • • • • •

• • • • • • •

Anglicare Tasmania Auscare Home & Community Care

Invermay 1300 225 369 Hobart 1800 243 232 1300 455 322

Delgunyah

Deloraine 0459 681 480

St Michael’s Association

Newstead 03 6331 7651

Providers servicing North West Anglicare Tasmania Hobart 1800 243 232 Delgunyah

Deloraine 0459 681 480

Shore Care Proprietary

Ulverstone 0437 063 298

St Michael’s Association

Newstead 03 6331 7651

Providers servicing Wilderness West Anglicare Tasmania Hobart 1800 243 232 Hobart City Mission

Hobart 03 6215 4200

Montagu Community Living

Moonah 03 6278 7599

Possability Youth Family and Community Connections

Hobart 1300 067 842 Devonport 03 6423 6635

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Providers servicing Launceston, Tamar and the North Able Australia Services - Tasmania Moonah 1300 225 369 • • • • Able Australia Services - Tasmania

•

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Providers servicing Hobart and the South Able Australia Services - Tasmania Moonah 1300 225 369 • All About You - Disability Services

Age Groups

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IBC Inside Back Cover IFC Inside Fack Cover Visit DisabilitySupportGuide.com.au/topics/ndis-providers for a complete overview of providers and services registered within the State or Territory. For the most up-to-date information about providers and services listed in this Guide visit the website and enter the DSG Web ID numbers in the search field.

DisabilitySupportGuide.com.au

125

VIC

How to Read see page 64 Area Map page 174

Provider Name Location Phone Providers servicing all of Victoria A Better Life Home Care Services Glen Waverly 0452 234 046 Ability Assist Tullamarine 03 9306 1770 Able Australia Services - Victoria Camberwell 1300 225 369 Accessible Accommodation (Holiday Accommodation for people with disabilities.) Barwon Heads 0477 103 808 Accommodation and Care Solutions Highett 1300 675 893 1300 538 746 Aruma* Asteria Homestyle Kennington 03 5441 3537 Australian Dual Diagnosis Recovery Network Inc. Diamond Creek 03 9438 6027 Australian Home Care Services Hartwell 1300 303 770 Community Housing Box Hill 03 9856 0050 Delia Home Care Services North Laverton 03 9395 0095 Harmony Homecare Specialists Epping 1300 988 944 Independent Disability Services Carlton 03 9340 5100 Integrated fm Group Beaconsfield 0409 945 833 Just Better Care Australia 1300 587 823 Kaizen Care Melbourne 0434 193 881 Leisure Options Port Melbourne 1300 363 713 Lifestyle Solutions 1800 634 748 Mable 1300 736 573 Muscular Dystrophy Australia North Melbourne 03 9320 9555 Nepean Centre Seaford 03 9773 5660 Osan Ability Assist - Sunshine Sunshine 1300 799 941 Purposed Housing Australia Nunawading 0400 886 556 Seed Employment Melbourne 03 9867 4041 Wunda Home & Community Care Services Deer Park 0411 342 693 Youngcare

1800 844 727

Providers servicing Barwon South West Anam Cara House Colac Barongarook West 03 5233 8203 Colac-Otway Disability Accommodation Colac 03 5231 1573 Encompass Community Services Geelong 03 5222 3377 Endeavour Foundation 1800 112 112 Great Ocean Stays Ocean Grove 0403 515 605 Haven Home Safe Bendigo 03 5444 9000 Independence Australia West Footscray 1300 032 774 Mercy Health Home Care Services Richmond 1300 478 776 Multiple Sclerosis Blackburn 1800 042 138 OzChild South Melbourne 03 5975 7644 Private Respite & Accommodation Services North Geelong 03 5242 8952 See Change Supported Accommodation Portarlington 03 5259 1771 Simply Helping Central Highlands and Djerriwarrh Mt Helen 03 5341 8046 Simply Helping Geelong and Barwon Torquay 03 5261 4808 *(Formerly House with No Steps and The Tipping Foundation)

R eg

Accommodation Victoria

Age Groups

iste C O R red NDI S Pr E ovid C AP er I TA C AP L AC 24 H I T Y our Hou Emerg sing e nc y Lon g Te Resp rm Acc omm ite oda Sha tion red Sho Living rt Te Spe rm Acc ciali omm Sup st Disab odati on por ility t Ten ed Ind Accom anc e pe y nde modat 0-4 nt L i ivin on (SDA yea g ) 5 - 1 rs 2 ye a 13 - rs 17 18 - years 64 65+ years yea Veri rs fied Adve Pag rtiseme e nt

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DSG Web ID

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126

DPS Guide to Disability Support Tasmania/Victoria 2020

VIC Age Groups

Services

Accommodation Victoria

How to Read see page 64 Area Map page 174

R eg

Provider Name Location Phone Providers servicing Barwon South West (continued) Simply Helping South West Horsham 03 5381 2076 • • • Southern Way Direct Care Service Warrnambool 03 5564 3444 • • • Wellways Australia Fairfield 1300 111 400 • • • Wunda Home & Community Care Services Braybrook 0411 342 693 • • •

Providers servicing Gippsland Barrier Breakers Traralgon Connecting2Australia Frankston Essence Community Care Braybrook Wellways Australia Fairfield Wunda Home & Community Care Services Braybrook

03 5174 4588 1300 111 212 03 7012 4598 1300 111 400 0411 342 693

Providers servicing Goulburn Valley BeyondHousing Wodonga 1800 825 955 Essence Community Care Braybrook 03 7012 4598 Simply Helping Goulburn Valley Euroa 03 5795 1635 Wellways Australia Fairfield 1300 111 400 Wunda Home & Community Care Services Braybrook 0411 342 693

• • • •

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• • • •

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• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

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Providers servicing Grampians Central West All Required Care Delacombe 03 4343 2313 • • genU Belmont 1300 558 368 • • Private Respite & Accommodation Services North Geelong 03 5242 8952 • • Simply Helping Horsham 03 5381 0990 • • Simply Helping Central Highlands and Djerriwarrh Mt Helen 03 5341 8046 Simply Helping South West Horsham 03 5381 2076 • • Southern Way Direct Care Service Warrnambool 03 5564 3444 • • Wellways Australia Fairfield 1300 111 400 • • Wunda Home & Community Care Services Braybrook 0411 342 693 • •

Providers servicing Loddon Mallee Asteria Services Maryborough 03 5459 0300 Christie Centre Mildura 03 5023 2761 Essence Community Care Braybrook 03 7012 4598 Mallee Accommodation and Support Program Mildura 03 5021 6500 Melba Support Services Lilydale 03 9212 0100 Multiple Sclerosis Blackburn 1800 042 138 Next Step Disability Services Ballarat 1300 946 737 Peter McCoy Echuca 0419 809 983 Simply Helping Horsham 03 5381 0990 Simply Helping Central Highlands and Djerriwarrh Mt Helen 03 5341 8046 Sunraysia Residential Services Mildura 03 5022 1741 Wellways Australia Fairfield 1300 111 400 Wunda Home & Community Care Services Braybrook 0411 342 693

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• • • • • • • • • • • • • • • •

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47936 43636 47526 47567

IBC Inside Back Cover

DisabilitySupportGuide.com.au

127

VIC

How to Read see page 64 Area Map page 174

Provider Name Location Providers servicing Melbourne Able Australia Services - Victoria Surrey Hills Alkira Centre Box Hill Arcare Home Care Services Malvern East Arnica Lodge Supported Residential Services Alphington Auscare Home & Community Care breakthru St Albans Connecting2Australia Frankston Daniella Di Benedetto Dietetics - Ascot Vale Ascot Vale DPV Health Meadow Heights Endeavour Foundation Ermha Dandenong South Essence Community Care Braybrook Exaudy Care Narre Warren genU Belmont Halo Care Services South Morang Haven Home Safe Bendigo healthAbility Eltham Independence Australia West Footscray Learn to Shine Psychology for Children Vermont Life Without Barriers VIC Richmond Melba Support Services Lilydale Mercy Health Home Care Services Richmond Milife-Victoria Hastings Multiple Sclerosis Blackburn Northern Disability Service Heidlberg West Omega Support Group Bentleigh East ONCALL Group Australia Surrey Hills OzChild South Melbourne Respite Now Camberwell Simply Helping Bayside & Peninsula Noble Park Simply Helping Central Highlands and Djerriwarrh Mt Helen Simply Helping Inner and South Eastern Noble Park Simply Helping North East St Helena Sunbury Community Health Sunbury Victoria Community Living Kew Wellways Australia Fairfield Wunda Home & Community Care Services Braybrook Yooralla Melbourne Providers servicing North East BeyondHousing Wodonga Mansfield Autism Statewide Services Mansfield Site Disability Services Wodonga Wellways Australia Fairfield Wunda Home & Community Care Services Braybrook

Phone

R eg

Accommodation Victoria

03 5341 8046 03 9574 0924 03 9438 1595 03 9744 4455 03 9852 8250 1300 111 400 0411 342 693 03 9666 4500

1800 825 955 03 5775 2876 02 6024 7988 1300 111 400 0411 342 693

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Age Groups

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ü ü ü 73 ü ü 84 ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü 81 ü ü 77 ü ü 78 ü ü ü 66 ü ü ü 76 ü 76 ü 76 ü 76 ü ü ü IBC ü ü

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128

DPS Guide to Disability Support Tasmania/Victoria 2020

Advisors

DisabilitySupportGuide.com.au

129

About Advisors Advisors

Whether you’re trying to find a job, need financial advice or want to gain an understanding of the best supports available to you under the National Disability Insurance Scheme (NDIS), an advisor who specialises in a specific area will be able to help you make sense of it. There are employment advisors who can help you work through the opportunities available to you when you transition from school into the workforce, and financial services who can give advice on what effect your disability may have on your

income and financial situation. Or you may need help from a plan manager to

help you navigate the funding system to make sure you get the most out of NDIS supports services.

Advisors can help make your life easier and will work with you to ensure you get

the best outcomes for you. They can look at your personal circumstances and what you’re trying to achieve and give you advice on what steps need to be taken.

On the following pages we explain what different Advisors do and how they can help you. The Advisors directory starting on page 138 lists providers delivering services in Tasmania and Victoria.

Case study

“Never give up on your goals.” This is the advice Townsville man

David Verrall gives to anyone chasing a

dream that they thought was too hard

or unachievable.

Living with an intellectual disability, it

can take David a little longer to learn

new things. But recently, he earned his

Medium Rigid Truck Licence with the

support of Endeavour Foundation.

Shelley Gowley, Production Manager

for Endeavour Foundation Business

Solutions in Townsville, says the

team has helped David accrue

the many supervised practice

hours needed to pass the test by

A registered NDIS provider, Endeavour

Foundation offers supported

employment opportunities to

people with intellectual disability

throughout Victoria, New South

Wales as part of the Commonwealth

Government’s Australian Disability

Enterprise program.

Employees earn an income while they

learn new skills in a supportive and

social environment that understands

their specific needs.

Shelley continues “I have loved that

David has always been persistent in

getting behind the wheel and wanting

to get lots of experience to help with

ensuring he was behind the wheel at

his confidence and his driving test.

“David has been learning to drive

inspiration.”

months and throughout this time he

a piece of paper, it represents the

every opportunity.

the truck onsite for more than seven

has been a very safe and responsible

driver,” Shelley says.

130

“We are so proud of him – he’s truly an

“It is the best feeling to achieve my

truck licence,” David says. “I want to

thank my manager, Shelley, and the

other staff at Endeavour Foundation

in Townsville for believing in me and

giving me encouragement, support

To David, the licence is more than

and guidance.”

completion of a life-goal and means

Case study provided by Endeavour Foundation

he can work more independently.

DPS Guide to Disability Support Tasmania/Victoria 2020

Assessments

Before you can start any type of therapy or support it is common to have an

assessment first. The purpose of assessments is to get to know you, understand

how your disability affects your daily life and what support you need to help make your life easier.

Youâ&#x20AC;&#x2122;ll meet the therapist that will support you through the sessions or a clinical

director and they will also discuss with you what you would like to achieve through

Advisors

the therapy sessions and what the therapy will involve.

An assessment will identify what your needs are to make sure you receive the appropriate support. In some cases the professional can refer you to other specialists for additional support.

Before you start using special equipment such as a wheelchair, hearing aids or

home modification equipment such as grab rails or ramps, it is best to have an

assessment to make sure that the equipment youâ&#x20AC;&#x2122;ll be using is right for you and your circumstances.

To find providers that offer assessments near you, turn to the Advisors directory starting on page 138.

Case coordinators

Case coordinators are highly qualified workers who can meet with you to

discuss your needs. They act as overarching case managers, assigning support coordinators to coordinate the supports required in your NDIS plan.

These important coordinators talk to providers about the supports you need and take case notes to support insurance or legal claims.

Case coordinators will identify what supports you may need and keep well-

documented information about you and what you require. They will then hand the plan of action over to a support coordinator to implement your supports.

To find case coordinators in your area, turn to the Advisors directory starting on page 138.

1300 177 577 DisabilitySupportGuide.com.au

131

ADVERTISING FEATURE

Finding a perfect fit for Tom Tom was a country boy who grew up on a sheep station in Longreach. He and his two siblings, Michael and Catherine, went to school in Brisbane but always returned home on the holidays to help their parents run the station. He was a regular 16-year-old boy who had a very wide circle of friends, was a keen sportsman and was on track to graduate with top marks. Then life changed . . . During the summer school holidays

before suffering respiratory arrest,

the station helping their parents with

in Brisbane. The accident caused a

in 1997, Tom and his siblings were at the last sheep muster of the season.

Tom was riding a young horse on his way back from mustering, just 1km

away from reaching the house, when

his horse reared, knocking Tom to the

ground unconscious. When he fell, the horse landed partly on top of Tom,

leaving him badly injured and resulting in a traumatic brain injury.

From there, the family’s life changed

drastically. “I think you could describe it as cataclysmic,” says Tom’s mum Helen.

Broken and isolated

upon which he transferred to a hospital subdural hematoma which was not

diagnosed until Tom was in Brisbane. In a long line of horrific events, the

shunt to remove the fluid on Tom’s

brain resulted in meningitis. A grueling 18 months in hospital for Tom and his mum Helen left the family feeling broken and isolated from one going to give up.

the different hospital

hospital where he spent six months

meningitis was the worst

time for us as a family and

that was about six months

Helen recalls.

Throughout this time, the rest of the

family did their best to carry on with their lives. Michael and Catherine

were at vulnerable stages; finishing high school and starting university and Tom’s dad, Peter, was required to head back to the family farm for

work. As a family, they spent almost

two years living apart.

132

For 20 years Helen and Peter provided 100% of Tom’s care, but as they

have gotten older it has inevitably

become harder on them physically and mentally.

As a trial, Tom moved into a

living house with two other residents. He

now lives 40 minutes from his parents,

for everyone”

want to die, he kept coming along,”

Photo: Supplied

non-verbal and needs 24-hour care.

“It was a very

after the injury. But Tom didn’t

Tom’s accident changed his and his family’s life drastically

breathe on his own but is otherwise

traumatic time

and the subsequent

Tom was airlifted to the nearest

24 years later, Tom can swallow and

supported independent

another. But Tom was not “Fighting to get him to

Happy home

in Tolga, in what

they describe as a

‘happy home’.

“He’s living in a private home,

with two other residents receiving 24/7 support. It’s in a rural aspect

and it’s about 40 mins away from us,” Helen explains.

While his current home is a happy

and caring environment, living rurally makes it difficult for Tom to access appropriate therapy and services and his rehabilitation goals are compromised because of it.

Moving closer to family

“I think it was hardest for Peter because

Tom dreams of being able to speak

not sure of what was happening. It was

and uncharacteristically chatty for a

Helen adds.

has resulted in his Speech Pathologist

he was stuck by himself in Longreach,

again; he was an excellent debater

a very traumatic time for everyone,”

teenage boy. But his remote location

DPS Guide to Disability Support Tasmania/Victoria 2020

ADVERTISING FEATURE

having to travel from Brisbane to help

bad happens so that he’s only got our

just not viable long term.

well,” Helen says.

him reach his goal; an expense that is

deaths to deal with, not moving as

“It’s in North Queensland and it’s too

Helen and Peter contacted Youngcare;

services he requires,” says Helen.

accessible and age-appropriate

far away for the degree of support

a not-for-profit who builds fully

homes for young people with physical

On top of this, Helen and Peter

disabilities. With construction

are ageing and won’t be around forever to

“He can’t wait to

provide the care that Tom needs. With

all of this in mind, the decision was made for Tom to

Lakes development

underway, the family

live a young and

knew the Northside

full life surrounded

move to Brisbane to be close to his

brother, Michael, other

on Youngcare’s North

suburb would

be the perfect fit

by his mates and family.”

extended family and old school friends.

“We are getting older and we need

to have him settled before anything

for Tom.

He can’t wait to live

a young and full life

surrounded by his mates

and family, and his parents feel

at ease knowing he will be integrated into a vibrant community while still

receiving full-time care, close to services that he requires.

“He is going to need constant and consistent care, and he will have a

network of people around him that will call in and be there socially for him,” Helen continues.

“To have that set up, and to have him stable and established somewhere is so important.”

A free national information and support line

We can help you:

- Link to service providers - Understand and access the NDIS - Apply for funding and grants - Explore Specialist Disability Accomodation

Learn more:

youngcare.com.au/need-support 3/06/2019 4:03:25 PM

DisabilitySupportGuide.com.au

133

Education support By law every child is entitled to the same education opportunities. For students

with disability, schools must make ‘reasonable adjustments’ to student learning

programs and the school environment. To ensure a safe and inclusive environment for students with disability adjustments can be made to the way the classroom is set up, the approach to teaching and learning, ways students are assessed

for progress, as well as planning to meet individual needs and ongoing training for staff.

The Department of Education in Tasmania and Victorian Department of Education and Training are responsible for day-to-day supervision of students in each State. This includes employing appropriately trained staff, providing learning aids,

organising transport for school activities, adjusting the school curriculum and

ensuring the school buildings are easily accessible. However, some supports may be covered through the NDIS.

You may receive education supports through your NDIS plan if you need assistance

Advisors

with self-care at school, specialist transport, portable equipment or specialised, intensive support when transitioning between schools.

Students with disability can access additional support at primary and high school through both internal and external services.

This can include special programs within the school, specialised schools,

counselling, tutoring, as well as teaching aids and allied health supports. Support is also available at most preschools, kindergartens and early learning centres. Specialist advisors can give you further information and guide you if you are

interested in continuing in higher education or vocational education and training. You can find more information about educational support on the Tasmanian Government Department of Education website education.tas.gov.au or the

Victorian Government Education and Training website education.vic.gov.au. Read more about education support programs for students with disability on page 54.

To find providers that offer education support in the Advisors directory go to page 138.

Employment support As well as increasing your independence and participating in your community,

finding employment will help you develop new skills. An employment support

advisor can offer career advice and help you plan an employment pathway, so you can work towards your employment goals.

To help with some basics, employment services may assist with writing your

resumé or finding other professional development opportunities. They may also

support you by finding on-the-job training or support your employer to assist you in your work.

Service providers can also help support you in your employment by providing

the opportunity for you to work within a service provider owned business. This is known as ‘supported employment’.

Once you have found a job, you can receive one-on-one support to help you maintain your employment and smooth out any difficulties you may face.

134

DPS Guide to Disability Support Tasmania/Victoria 2020

There are a number of Government programs which aim to support people with disability in finding and keeping employment.

Read more about employment and volunteering options on page 55 and turn to page 138 to find employment support options near you.

Advisors

Financial services Living with or looking after someone with a disability can impact your life

financially. Financial services such as financial advisors can assist in budgeting, organising finances and planning for the future.

If your disability means you are unable to work you may be eligible for a regular payment from the Government. Financial advisors can offer advice on how to manage your income and any financial assistance you receive. They can also

help in planning for the future, especially if you are under the care of a family

member. Financial services can also be appointed to make financial decisions on your behalf.

The Financial Planning Association of Australia can help you find an accredited planner in your local area, however, it is always a good idea to ask financial

planning companies if they have previous experience in handling the monetary matters of people with disabilities. Some financial planning companies even specialise in this.

To find financial services turn to page 138 of the Advisors directory.

Intervention support Intervention support is an umbrella term for all the different supports available to

help you gain or regain your independence and increase your participation within your community.

These supports could include strategies to prepare you for employment, such

as assistance in looking for a job, training and skill building or support in finding community activities that interest you.

Intervention support plays an important role in helping you live a fulfilling life and achieve your goals.

Turn to page 138 to find providers in the Advisors directory section offering intervention support.

Plan managers

Implementing your National Disability Insurance Scheme (NDIS) plan and finding

Phone: 1800 717 678

providers that are right for you, can be really stressful to do by yourself. If you

donâ&#x20AC;&#x2122;t want to self-manage your plan or have the Government agency manage

your NDIS funds, a plan manager can help. Having a plan manager can make the

Support Coordination Plan Management

Support Workers

implementation and navigation of your plan easier.

Plan managers can help you make the most of your funding while being able to use both registered and non-NDIS registered providers for your supports. They

Phone: 1800 717 678

give you the freedom of choice and control without all the responsibility of selfmanaging your NDIS plan.

Instead of contacting the NDIS to access your funding or talking to providers

directly about payment, a plan manager is your financial third party who handles all monetary agreements on your behalf.

REGISTERED REGISTERED NDIS NDIS PROVEDER PROVIDER

DisabilitySupportGuide.com.au

135

They receive invoices from your providers, pay invoices, claim funds from the NDIS

portal and provide you with a monthly statement showing your funding spending. Depending on who you choose as a plan manager, they may provide other

accompanying services or ‘skill building’ options, including the set up of service

agreements with providers, provide perspective on budgeting options, build your financial literacy around the NDIS, and potentially help develop your own skills at managing your NDIS funding.

At your NDIS planning, meeting you can discuss how you want your funds

managed and you can choose a plan management provider. Your support coordinator can help you select the best plan manager for you.

When selecting a plan manager, look at reviews of their business and try to meet them face to face or arrange a video call to gauge whether they are the right fit for you.

A good plan manager is impartial and always keeps your needs as a priority when providing their expertise.

Advisors

To find a plan manager near you turn to the directory tables starting on page 138.

Support coordinators

Support coordinators will help you achieve the outcomes you want from your NDIS plan and support services. Their overall aim is to build your ability to have choice and control over your services.

To do this they will help you understand what is included in your plan and help

develop your skills so eventually you will be able to implement and manage your own supports and live your best life. They can also connect you to community, mainstream and other Government services.

To meet your individual needs and help you reach your goals, there is no ‘one-sizefits-all’ approach and support coordinators will support each person differently.

Support coordination can be broken up into three levels and which one applies to you will depend on your individual circumstances, goals and aspirations:

⃝ Support connection – helps develop your ability to take control of your NDIS plan and supports by maintaining relationships with your service providers, resolving any issues and connecting to support services.

⃝ Support coordination – helps you navigate the service delivery environment by developing your skills in connecting with, coordinating and managing

your support services. It also helps build your confidence in reaching out to service providers that will help you meet your individual goals.

⃝ Specialist support coordination – is suited for people in high-risk situations and with very specific needs due to challenges with health, education, or justice services. It will help you address and work through these complex barriers and assists you in connecting to appropriate support services. Specialist support coordination is a high intensity support and is only appropriate under exceptional circumstances.

The main difference between ‘normal’ support coordination and specialist

support coordination is that the specialist support coordinator is a qualified and experienced practitioner such as an occupational therapist or a social worker. Turn to page 138 to find providers in your area that offer support coordination services. 136

DPS Guide to Disability Support Tasmania/Victoria 2020

TAS

How to Read see page 64 Area Map page 173

Provider Name Location Phone Providers servicing all of Tasmania Launceston 03 6323 3504 Access Consultant ARC Support Services

Newstead 1300 406 470 Hobart 03 6234 4594 Moonah 1300 227 827 Launceston 03 6334 0990

Bethlehem House Community Based Support Community Care Tasmania Concept Carpentry and Joinery Tasmania Seven Mile Beach Launceston Equipify New Town Expression Australia Moonah Hopes Launceston HR+ Leap in! Plan Management Sandy Bay Leaps Ahead Early Intervention Hobart Life Without Barriers TAS Lifestyle Solutions Mobile Tasmania Occupational Therapy Kingston Multiple Sclerosis National Disability Support Partners (NDSP) Sandy Bay Neuropsychology Tasmania Glenorchy ParaQuad Association of Tasmania Hobart Peopleworks Moonah PQ Tasmania Healthcare Supplies New Town Relationships Australia Tasmania South Hobart Richmond Futures Dulcot Solutions for Support StGiles

0419 356 209 1300 452 827 03 6228 1955 03 6274 1883 03 6332 8600 1300 057 878 03 6273 7505 03 6232 8750 1800 634 748 03 6274 1530 1800 042 138 1800 636 377 03 6286 7729 03 6272 8816 03 6210 6800 03 6228 9500 1300 364 277 03 6169 1188 0438 221 251

Launceston 1300 278 445

The Association for Children with Disability TAS Hobart Kingston Beach Total Health and Rehabilitation West Hobart Total Outcome Hobart VisAbility Wellways Australia

03 6231 2466 03 6229 6017 03 6231 2073 1800 484 333 1300 111 400

Youngcare

1800 844 727

R eg

Advisors Tasmania

Age Groups

iste C O R red ND IS P E rovi C AP de r I TA C AP L AC Asse I T Y ssm Case ent Co Edu ordina tion cati Emp on Sup por loy Fina ment S t nc i a upp Inte l Supp ort rve ort Plan ntion S u M pp Sup anager ort s por Oth t Coord er inat ion Sup por t Sup delive por red 0 - 4 t delive at hom red ye in p e 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years ye Veri ars fied Adve Pag rtiseme e nt

Services

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • •

1800 968 775 Your Plan Manager Wynyard 03 6442 3538 Vincent Industries Providers servicing East Coast Launceston 0475 297 729 • • Adapt Occupational Therapy Julie Grierson Occupational Therapy Services Kingston Beach 0409 173 866 • • Newnham 0417 095 226 • • M&M Support Solutions Launceston 03 6344 9799 • • Physiofit Scamander 0428 756 010 • • Storms Disability Services Greens Beach 0438 367 425 • Support Coordination Service U-Turn Driver Assessment & Training Newstead 0408 572 327 • Providers servicing Hobart and the South Able Australia Services - Tasmania Moonah 1300 225 369 • • Geeveston 0475 459 014 • • All About You - Disability Services All Round Health & Community Care Hobart 1300 309 599 •

• •• • • • • • •• • • •• • • • • • •• • • •• •• • •• • •• • • • •• • •• • • •• •• •• •• • • •

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DisabilitySupportGuide.com.au

137

TAS

How to Read see page 64 Area Map page 173

Age Groups

iste C O R red ND IS P E rovi C AP de r I TA C AP L AC Asse I T Y ssm Case ent Co Edu ordina tion cati Emp on Sup por loy Fina ment S t nc i upp Inte al Supp ort rven ort Plan tion S u M pp Sup anager ort s por Oth t Coord er inat ion Sup por Sup t delive por red 0 - 4 t delive at hom red ye in p e 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years ye Veri ars fied Adve Pag rtiseme e nt

Advisors Tasmania

Services

R eg

Provider Name Location Phone Providers servicing Hobart and the South (continued) Hobart 1800 243 232 • • • • Anglicare Tasmania 1300 455 322 • • • • Auscare Home & Community Care Hobart 03 6234 4594 • • Bethlehem House • • Hobart 03 6222 1530 • • Colony 47 • Sorell 0404 839 286 • Coordination Connect • Glebe 0409 175 847 • Counselling and Psychology •• Hobart 03 6224 1633 • Dr Karen Sutherland •• Duharte Consulting Seven Mile Beach 0408 060 879 • • North Hobart 13 37 42 • • • • EPIC Assist Carlton 03 6265 9281 • • • • • Grow Occupational Therapy Hobart 03 6215 4200 • • • • Hobart City Mission Bellerive 0423 072 265 • Hockley Speech Pathology • •• Hobart 0499 915 424 • In2Change Consultancy • Battery Point 03 6234 5333 • • • • Independent Kids Alonnah 0488 942 763 • Jenene Oates •• Julie Grierson Occupational Therapy Services 0409 173 866 • • • • • Kingston Beach West Hobart 0408 101 741 • Louise O’kelly • Lutana 0406 190 026 • Mobile Health & Rehab •• Dowsing Point 03 6278 1771 • • • • Nexus Derwent Park 1300 042 042 • • • • Oakdale Enterprises Battery Point 03 6235 3100 Onepsych • Glenorchy 0459 320 487 • • • • OnTrack Tasmania • Hobart 03 6231 6431 • • • • Plane Tree Studio Hobart 1300 067 842 • • • • • Possability Sandy Bay 0428 547 000 • Rehab Alive OT Services • •• Sandy Bay 0408 666 723 • • • • • Tanya Laugher Glenorchy 03 6272 8877 • • • • Tastex Knitwear The Mobile Speech Pathology Service Kingston 0408 004 723 • •• Lindisfarne 03 6243 6044 • • • • The Parkside Foundation Hobart 0455 498 963 • Therapy Tasmania • U-Turn Driver Assessment & Training Newstead 0408 572 327 • • •• West Hobart 0438 239 073 • • University of You •• Bellerive 0478 429 789 • Utterance Speech Pathology • •• Windsor Child & Adolescent Psychology Battery Point 03 6224 8555 • •• Hobart 1800 252 436 • Your Hobart Health - Ali Morse •• Rosny Park 03 6245 1049 • Your Path to Health • •• Providers servicing Launceston, Tamar and the North Able Australia Services - Tasmania Moonah 1300 225 369 • • • • Able Australia Services - Tasmania Invermay 1300 225 369 • • • • Launceston 0475 297 729 • • • • • Adapt Occupational Therapy Kings Meadows 0409 218 088 • • • • • Advanced Consulting Hobart 1800 243 232 • • • • Anglicare Tasmania 1300 455 322 • • • • Auscare Home & Community Care Newstead 0400 042 001 • Catherine Merry Consulting • •• Disability Support Coordination Tasmania Launceston 03 6334 6424 • • • North Hobart 13 37 42 • • • • EPIC Assist Yougtown 0408 353 029 • • Gavin Devine • Newnham 0417 095 226 • • • • M&M Support Solutions

•

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47949 61327 55392 45587 45576 55135 45597 45857 40257 45624 45727

138

DPS Guide to Disability Support Tasmania/Victoria 2020

TAS

How to Read see page 64 Area Map page 173

Age Groups

Advisors Tasmania

Services

R eg

Provider Name Location Phone Providers servicing Launceston, Tamar and the North (continued) Launceston 03 6334 4911 • • • • Noss Tasmania Launceston 03 6344 9799 • • • • • Physiofit Hobart 1300 067 842 • • • • • Possability Newstead 03 6331 7651 • • • • St Michael’s Association Riverside 0429 885 500 • Stephanie Campion •• Greens Beach 0438 367 425 • Support Coordination Service • U-Turn Driver Assessment & Training Newstead 0408 572 327 • • •• Exeter 03 6394 4111 • West Tamar Physiotherapy • •• Providers servicing North West Wynyard 0447 647 838 • Ability Physio NW • •• Hobart 1800 243 232 • • • • Anglicare Tasmania Disability Support Coordination Tasmania Launceston 03 6334 6424 • • • Ulverstone 03 6425 6901 • ELPE Health • North Hobart 13 37 42 • • • • EPIC Assist • Devonport 0437 225 767 • Kristine Bull - Psychologist •• Ulverstone 03 6425 1545 • • • • • Leap Occupational Therapy Newnham 0417 095 226 • • • • M&M Support Solutions Burnie 03 6431 3211 • • • • Multicap Tasmania • Ulverstone 0438 360 617 • Nurture Clinical Psychology •• Ulverstone 0457 674 287 • • Oakwood Wellbeing and Support • Hobart 1300 067 842 • • • • • Possability Devonport 03 6406 5133 • Resolve Physiotherapy •• Ulverstone 0437 063 298 • • • • • • Shore Care Proprietary • • Newstead 03 6331 7651 • • • • St Michael’s Association Greens Beach 0438 367 425 • Support Coordination Service • West Ulverstone 0477 272 233 • Talk A Lot Speech Pathology • •• U-Turn Driver Assessment & Training Newstead 0408 572 327 • • •• Exeter 03 6394 4111 • West Tamar Physiotherapy • •• Youth Family and Community Connections Devonport 03 6423 6635 • • • • Providers servicing Wilderness West Wynyard 0447 647 838 • Ability Physio NW • •• Geeveston 0475 459 014 • • All About You - Disability Services • • Hobart 1800 243 232 • • • • Anglicare Tasmania Ulverstone 03 6425 6901 • ELPE Health • Hobart 03 6215 4200 • • • • Hobart City Mission Julie Grierson Occupational Therapy Services Kingston Beach 0409 173 866 • • • • • Linda Barker, Latitude Therapy Enterprises Penguin 0448 400 868 • Newnham 0417 095 226 • • • • M&M Support Solutions Hobart 1300 067 842 • • • • • Possability Sandy Bay 0428 547 000 • Rehab Alive OT Services • •• Ulverstone 0437 063 298 • • • • • • Shore Care Proprietary • • Newstead 03 6331 7651 • • • • St Michael’s Association The Mobile Speech Pathology Service Kingston 0408 004 723 • •• • Hobart 0455 498 963 • Therapy Tasmania • West Hobart 0438 239 073 • • University of You •• Bellerive 0478 429 789 • Utterance Speech Pathology • •• Youth Family and Community Connections Devonport 03 6423 6635 • • • •

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DisabilitySupportGuide.com.au

139

VIC

How to Read see page 64 Area Map page 174

Provider Name Location Phone Providers servicing all of Victoria 21 Financials Langwarrin 0422 800 923 9D Care

Melbourne 1800 717 678

A Better Life Home Care Services

Glen Waverly 0452 234 046

Ability Assist

Tullamarine 03 9306 1770

Able Australia Services - Victoria Camberwell 1300 225 369 Access Plan Management

Doncaster East 1300 022 237

Amana Disability Services

Tarneit 0402 138 836

Art of Mindful Psychology

Melbourne 0438 775 355

Aruma*

1300 538 746

Australian Childhood Trauma Group

Fitzroy 03 9415 6066

Ballarat Community Health

Lucas 03 5338 4500

Brighter Futures Healthcare Brite Services

Narre Warren 1300 808 909 Broadmeadows 03 9309 5111

Care Support Network (mycsn)

Mooroolbark 1300 177 577

Carechoice (Aust)

Clayton 1300 737 942

CHS Healthcare Hallam 1300 789 420 Community Engagement and Innovation Network Heidelberg West 03 9088 7569 Connecting Home Collingwood 03 8679 0777 Creating Connections Australia Echuca Delba Counselling and Consulting Service Narre Warren Destiny Care Deer park DJL Counselling & Mediation Consultancy Wyndham Vale Empower Support Services For Disabilities Kingsville Family and Trauma Centre

0437 407 608 1300 335 222 0423 934 375 0414 672 740 03 9044 3259

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Caulfield North 03 9013 7004

FBA Care

Northcote 1300 809 566

Hart To Hart Counselling

Melbourne 0481 521 509

Instacare

Scoresby 1300 002 221

Integrated fm Group Just Better Care Australia

1300 587 823 Melbourne 0434 193 881

Kids at Max

Bentleigh East 03 9702 4447

La Trobe University

Bundoora 03 9479 2900

Leap in! Plan Management Lifeful Coordination And Management Ballarat Central Lifestyle Solutions Mackillop Family Services - Western Melbourne Western Melbourne Me Well Preston Menzies Support Services - Mansfield

• • • • • • • • • •

Beaconsfield 0409 945 833

Kaizen Care

1300 057 878 1800 543 338 1800 634 748 03 9680 8444 1800 258 258

Mansfield 03 5772 1888

Motor Neurone Disease Association VIC Canterbury 03 9830 2122 National Disability Support Partners (NDSP) National Occupational Therapy

R eg

Advisors Victoria

1800 636 377

Black Rock 1300 340 440

*(Formerly House with No Steps and The Tipping Foundation)

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140

DPS Guide to Disability Support Tasmania/Victoria 2020

VIC Services

Advisors Victoria

Age Groups

How to Read see page 64 Area Map page 174

R eg

Provider Name Location Phone Providers servicing all of Victoria (continued) Nile Group Recruitment Agency Melbourne 03 9221 6328 • • Noah’s Ark Inc.

Malvern 1800 819 140

On Track Therapy Group

Hawthorn 03 9833 1120

Osan Ability Assist - Sunshine

Sunshine 1300 799 941

Peak Plan Management

Lake Gardens 1300 732 324

Plan and Connect

Wodonga 1300 886 388

PsyAx

Melbourne 1300 455 677

Remedy Healthcare Group

St Kilda 1300 224 334

Road Safety Educators Australia

Geelong 0411 110 112

Sign for Work

Melbourne 03 9539 5309

Simba Support Services Warragul 03 5608 0954 Sullutions Psychological & Behavioural Services Keilor East 0481 320 622 The Next Step Spinal Cord Injury Epping 03 9408 4871 Victorian Continence Resource Centre

Heidelberg 03 9816 8266

Webster Support Services

Coburg 0401 664 456

Wunda Home & Community Care Services Deer Park 0411 342 693 Youngcare

1800 844 727

Your Plan Manager

1800 968 775

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Providers servicing Barwon South West Amazing Kids OT Geelong 03 5222 2405 • Apple Seed Education

Ocean Grove 03 5255 5517

Assert 4 All

Geelong 03 5221 8011

Back to Back Theatre

Geelong 03 5221 2029

Barwon Child Youth & Family

Geelong 1300 012 293

Barwon Occupational Therapy

Geelong 0490 972 201

Bellarine Community Health

Point Lonsdale 03 5251 0812

Bethany Community Support

Hamlyn Heights 03 5278 8122

Catherine Schiavon

Jan Juc 0488 012 414

Children’s Therapy Services

Geelong 03 5221 1078

Chris’s Driver Training

Belmont 0419 154 277

Colac Otway Region Advocacy Service

Colac 03 5232 1009

Del Cafe and Catering

Geelong 03 5229 3827

Distinctive Options

Sunbury 03 9740 7100

Dr Lauren Codd

Geelong 0490 381 043

Eastbrooke Lifestyle Gym

Belmont 03 4206 7326

Encompass Community Services

Geelong 03 5222 3377

Endeavour Foundation Ermha

1800 112 112 Dandenong South 03 9706 7388

Gateways Support Services

Geelong West 03 5221 2984

GDP Industries

North Geelong 03 5278 9411

Geelong Orthotics

Geelong 03 5224 2200

genU

Belmont 1300 558 368

Hands of Change

Meredith 0408 822 112

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47033 ü 47036 ü 47066 ü 61015 ü 54433 ü 52552 ü 47164 ü 43333 ü 47199 ü 46323 ü 47271 ü 47337 ü 47387 ü 46276 ü 60357 ü 61306 ü 121, ü 132-133 48054 50404 ü

ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü

45951 45973 46051 46027 46049 48715 46064 46085 46185 47398 46218 46238 46280 46345 46811 46395 40250 41753 46439 46495 46497 46505 46735 46552

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VIC

Advisors Victoria

How to Read see page 64 Area Map page 174

Age Groups

Services

R eg

Provider Name Location Phone Providers servicing Barwon South West (continued) Hearing Professionals Ivanhoe 1300 768 108 • • • Holistic Home Health Occupational Therapy • •• Point Cook 0447 129 692 • Hopscotch and Harmony Werribee 03 9741 5222 • •• Jibber Jabber Allied Health Kyeema Support Services

Lara 0403 908 255 Portland 03 5523 5999

Kylie Casey

Barwon Heads 0432 157 862

Lancaster Consulting Australia

Balwyn North 03 8652 1674

Lucinda Nicholas

Geelong 0413 554 632

Michelle French & Associates

Fitzroy North 03 9489 5381

Mpower

Warrnambool 03 5561 8111

Multiple Sclerosis OKAY Therapy

Blackburn 1800 042 138 Belmont 0488 096 777

OzChild

South Melbourne 03 5975 7644

Point Lonsdale Physiotherapy Sarah Kilpatrick

Point Lonsdale 03 5258 4633 Ocean Grove 0431 892 352

See Change Supported Accommodation Portarlington 03 5259 1771 Simply Helping South West SkyHi Occupational Therapy Southern Way Direct Care Service Surf Coast Hearing Clinic Tanja Brunner

Horsham 03 5381 2076 Lara 0477 091 725 Warrnambool 03 5564 3444 Torquay 03 5264 7451 Skenes Creek 0427 376 101

Tiny Tackers Therapy Transform Physio

Inverleigh 0425 004 338 Noble Park North 1300 797 556

Wathaurong Aboriginal Co-Operative North Geelong 03 5277 0044 Wellways Australia West Carr & Harvey

Fairfield 1300 111 400 Geelong 03 5222 4522

Wunda Home & Community Care Services Braybrook 0411 342 693 Providers servicing Gippsland

Barrier Breakers

Traralgon 03 5174 4588

Brain Rehabilitation Consultancy Central Gippsland Health

Carlton North 1300 366 226 Sale 03 5143 8600

Connecting2Australia

Frankston 1300 111 212

Eat Play Grow

Bundoora 0457 050 951

Flat Hills Therapy

Meeniyan 0409 791 291

Gippsland Lakes Complete Health Gippsland Southern Health Service Head to Foot Orthotics Headway Gippsland Interchange Gippsland Lancaster Consulting Australia Latrobe Valley Enterprises Megan Rodgers

• • • • • • • • • • • • • •

Lakes Entrance 03 5155 8300 Leongatha 03 5667 5555 Croydon 03 9870 2284 Newborough 03 5127 7166 Morwell 1300 736 765 Balwyn North 03 8652 1674 Morwell 03 5134 1555 Sale 03 5143 2077

Simply Helping Gippsland South and West Lynbrook 03 9799 4676

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DSG Web ID

46888

46598

46605 ü 42283 ü 46790 ü 46791 ü 46803 ü 46869 ü 46955 ü 46988 ü ü 78 45752 47057 ü 47098 ü 47167 ü 46773 ü 47255 ü ü 76 47933 55040 ü 47294 ü 46024 ü 47364 ü 46715 ü 47453 ü 47517 ü ü IBC 47526 47534 ü 47567 ü

ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü

46047 47210 46190 46274 46399 46465 46519 49245 46566 46567 46654 46803 46808 46926 47274 IBC Inside Back Cover

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VIC

Advisors Victoria

How to Read see page 64 Area Map page 174

Age Groups

Services

R eg

Provider Name Location Phone Providers servicing Gippsland (continued) Strong Minds Psychology Yarra Junction 0417 389 941 • Through Life Physiotherapy Transform Physio

Warragul 03 5623 3306 Noble Park North 1300 797 556

Wellways Australia

Fairfield 1300 111 400

Wunda Home & Community Care Services Braybrook 0411 342 693 Providers servicing Goulburn Valley

ACare OT

Craigieburn 03 9333 7926

Community Living and Respite Services ConnectGV Essence Community Care GV Health

Echuca 03 5480 2388 Shepparton 03 5821 2466 Braybrook 03 7012 4598 Shepparton 03 5832 2322

Menzies Support Services

Alexandra 03 5772 1888

Natural Hearing

Healesville 03 5962 1190

The Neuro Practice

Bendigo 03 5443 4375

Thomas Kearney Exercise Physiologist

Torquay 0458 201 296

WDEA Works Wellways Australia

Warrnambool 1300 521 511 Fairfield 1300 111 400

Wunda Home & Community Care Services Braybrook 0411 342 693

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• •

• • • • • •

Providers servicing Grampians Central West

All Required Care

Delacombe 03 4343 2313

Allied Therapy Services - Geelong

Geelong West 03 5292 8020

Ballarat Regional Industries

Mitchell Park 03 5342 6500

Barwon Occupational Therapy Bradshaw House - The Next Step Chris Mackey and Associates

Geelong 0490 972 201 Halls Gap 1300 283 297 Geelong West 03 5224 1222

Cobaw Community Health Services

Kyneton 03 5421 1666

Design Able Living

Geelong 0409 541 296

Dr Rachael Macdonald

Ballarat East 03 4335 5201

Dr Stephen Lee

Geelong 0407 825 152

Geelong Orthotics

Geelong 03 5224 2200

genU

Belmont 1300 558 368

Lancaster Consulting Australia

Balwyn North 03 8652 1674

Michelle French & Associates

Fitzroy North 03 9489 5381

Precise Podiatry

Newtown 0419 391 531

Simply Helping South West

Horsham 03 5381 2076

SkillsPlus

Frankston 03 9784 0400

South West Institute of TAFE The Neuro Practice WDEA Works Wellways Australia

Warrnambool 03 5564 8720 Bendigo 03 5443 4375 Warrnambool 1300 521 511 Fairfield 1300 111 400

Wunda Home & Community Care Services Braybrook 0411 342 693

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45893 ü 41510 ü 46270 ü 59553 ü 46531 ü 46309 ü 47008 ü 47386 ü 47436 ü 47538 ü ü IBC 47526 47567 ü

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DSG Web ID

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45938 ü 45944 ü 40103 ü 48715 ü 46114 ü 46217 ü 46235 ü 45958 ü 49580 ü 46373 ü 46505 ü 46735 ü 46803 ü 46955 ü 47121 ü 76 47933 ü 47282 ü 47293 ü 47386 ü 47538 ü ü IBC 47526 47567 ü IBC Inside Back Cover

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VIC

How to Read see page 64 Area Map page 174

Provider Name Location Phone Providers servicing Loddon Mallee Asteria Services

Maryborough 03 5459 0300

Ballarat Regional Industries

Mitchell Park 03 5342 6500

Chris Mackey and Associates

Geelong West 03 5224 1222

Christie Centre

Mildura 03 5023 2761

Connecting2Australia

Frankston 1300 111 212

Essence Community Care

Braybrook 03 7012 4598

Ganesh Kuppa

Rockbank 0401 442 053

Interchange Loddon-Mallee Region

Bendigo 03 5441 1599

Jan Nathan Occupational Therapy Services Chewton 0428 993 520 Lime Physiotherapy Mildura 03 5022 0955 Mallee Accommodation and Support Program Mildura 03 5021 6500 Maryborough Behavioural Health Maryborough 03 5460 4646 Michelle French & Associates Multiple Sclerosis

Fitzroy North 03 9489 5381 Blackburn 1800 042 138

Neurological Occupational Therapy Services Musk 0414 752 112 Peter McCoy

Echuca 0419 809 983

Sunraysia Residential Services

Mildura 03 5022 1741

Trio Support Services

Mildura 03 5022 7778

WDEA Works

Warrnambool 1300 521 511

Wellways Australia Windarring

Fairfield 1300 111 400 Kyneton 03 5422 7001

Wunda Home & Community Care Services Braybrook 0411 342 693 Providers servicing Melbourne

A Twist Of Willow

Mount Evelyn 0437 030 294 Greensborough 0430 242 261

Ability Rehab

Able Australia Services - Victoria Surrey Hills 1300 225 369 Abraham OT Services Access OT Services All For Claps Speech Pathology Allied Therapy Services - Geelong

Moorabbin 03 9555 0303 Nunawading 0407 771 386 Flemington 0431 868 664 Geelong West 03 5292 8020

Applied Communication Skills

Clifton Hill 0407 985 376

Attuned Music Therapy Centre

Preston 0413 329 083

Auscare Home & Community Care Auscare Victoria

1300 455 322 Campbellfield 03 9305 4620

Baobab Therapy for Kids Best Start Clinic

Box Hill Nth 03 9898 8595 Brighton 03 9596 8781

Blossom Early Years Services

Epping 0403 722 425

Brain Matters

Bundoora 03 9466 7211

breakthru

St Albans 1800 767 212

Bright Start Speech Pathology

Moorabbin 1300 754 079

Brunswick Industries Association

Brunswick 03 9380 7444

Care Companions (Monash) Care Plus

Glen Waverley 03 9550 1808 Craigieburn 0406 868 611

R eg

Advisors Victoria

Age Groups

Services

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45998 ü 40103 ü 46217 ü 41427 ü 46274 ü 59553 ü 46789 ü 46656 ü 46672 ü 42574 ü 46882 ü 46611 ü 46955 ü ü 78 45752 47046 ü 47124 ü 43636 ü 43883 ü 47538 ü IBC 47526 ü 47552 ü 47567 ü

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47228 ü 45883 ü 47946 ü 45889 ü 45900 ü 46878 ü 45944 ü 45974 ü 45999 ü ü 84 55135 55136 ü 46044 ü 46083 ü 46105 ü 45971 ü 46116 ü 48803 ü 46137 ü 46165 ü 47458 ü

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DSG Web ID

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144

DPS Guide to Disability Support Tasmania/Victoria 2020

VIC Services

Advisors Victoria

Age Groups

How to Read see page 64 Area Map page 174

R eg

Provider Name Location Phone Providers servicing Melbourne (continued) Carrington Health Box Hill 03 9890 2220 • Catherine Dowden

Coburg 0401 495 836

Chinese Community Social Services Centre Box Hill 03 9898 1965 Complete Nursing and Home Care

Bundoora 03 8560 3090

Connecting OT

Hampton 0402 143 242

Cosy Home and Community Care

Heidelberg West 03 9457 5968

Daisy Homes

Heathmont 03 9879 1168

Department of Health & Human Services Melbourne 03 5226 4785 DPV Health

Meadow Heights 1300 234 263

Ds Counselling & Support

Caulfield South 0417 032 577

Earlysteps

Bayswater 03 9733 0833

Easy Living Occupational Therapy

Balwyn North 0404 512 293

Encompass House

Coburg 03 9383 3222

Endeavour Foundation

1800 112 112

Engage 1on1 Psychology Ermha

Northcote 03 9489 3007 Dandenong South 03 9706 7388

Expressions Therapy Centre

Rowville 1300 702 338

Focus Support Services

Mernda 0412 623 877

Fundamental Fitness Gateways Support Services

Greensborough 0418 719 383 Geelong West 03 5221 2984

Geelong Foot Clinic

Geelong 03 5222 4020

genU Growing Together Psychology

Belmont 1300 558 368 Caulfield North 03 9077 2275

GV Health

Shepparton 03 5832 2322

Happy Kids Psychology

Pearcedale 0403 536 462

Happycarers

Derimut 03 8382 2232

healthAbility

Eltham 03 9430 9100

Healthy Minds Allied Services House of Physiotherapy

Airport West 03 9330 0759 St Kilda South 03 9537 2994

InclusivED Mt Waverley 0414 380 970 Inside Out Child and Family Psychology South Melbourne 03 8640 9934 Interact Australia Preston 03 8650 7000 Jane Flanagan

Essendon North 0405 052 233

Jane Hepenstall Speech Pathology Services Northcote 0409 804 155 Joining The Dots Knox Health and Sports Clinic Knoxbrooke

Melbourne 0411 367 852 Wantirna South 03 8805 1777 Ferntree Gully 03 9758 3666

Ladybug House Learn to Shine Psychology for Children

Keilor East 03 9331 0720 Vermont 03 9877 4126

Life Without Barriers VIC Richmond 03 8405 4400 Little Peeps Paediatric Occupational Therapy Carnegie 0411 083 023 Mackillop Family Services Rippleside 03 9680 8444 Marnie Cameron Speech Pathology

Doncaster 0430 171 230

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ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü

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DSG Web ID 46176 46362 46210 46260 46273 46282 46307 46331 46339 49085 46391 46398 46426 41753 46427 46439 46441 47397 46483 46495 47402 46735 46544 46531 46558 46560 46573 54050 46607 49387 46644

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ü ü

46876 46898

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VIC

Advisors Victoria

How to Read see page 64 Area Map page 174

Age Groups

Services

R eg

Provider Name Location Phone Providers servicing Melbourne (continued) Milife-Victoria Hastings 03 9775 7333 • Mind Ur Body

Greensborough 0409 505 071

Montmorency Kids Clinic

Montmorency 03 9432 6826

Multiple Sclerosis

Blackburn 1800 042 138

Nadrasca

Nunawading 03 9873 1111

NeuroRehab Allied Health Network

Deer Park 03 9361 2234

Northern Disability Service

Heidlberg West 0422 228 524

OC Connections Enterprises

Oakleigh South 03 9575 4200

OKAY Therapy

Belmont 0488 096 777

ONCALL Group Australia

Surrey Hills 03 9896 2468

Onemda

Doncaster East 03 9842 1955

Peninsula Health

Frankston 1300 665 781

Peninsula Speech Pathology Services Mornington 03 5975 1500 Point Cook Therapy Centre

Point Cook 03 8353 9910

Reclaim Therapy

Montrose 1300 577 929

Samantha White

Reservoir 0418 378 285

Scoliosis Physiotherapy

Kew East 03 9077 4344

Simply Helping Greater Eastern

Croydon 03 9735 5348

SkillsPlus

Frankston 03 9784 0400

Speaking of Learning

Mitcham 03 9873 7043

Spectrum Clarity

Hartwell 0418 490 814

Step by Step Psychology

Blackburn 03 9893 4537

Strong Minds Psychology

Yarra Junction 0417 389 941

Tania Reid

Sunshine West 0427 770 510

The Bridge

Dandenong 1800 274 343

The Urban Alchemist Thriving Children and Families

Carlton North 03 9347 9247 Greensborough 0431 773 486

Vickie Bekos Occupational Therapist Dingley Village 0404 016 769 Victoria Community Living Virginia Peacock Speech Pathology

Kew 03 9852 8250 Research 0408 106 431

Wallara Australia

Dandenong 03 9792 2985

Waverley Industries

Notting Hill 03 9544 7222

Wellways Australia

Fairfield 1300 111 400

Windermere Child and Family Services Narre Warren 1300 946 337 Wunda Home & Community Care Services Braybrook 0411 342 693 Yarra Ranges Special Developmental School Mount Evelyn 03 9736 2499 Providers servicing North East A1 - My Care Provider (NDIS)

Wangaratta 1300 998 774

Aware Programs

Wodonga 02 6059 0400

Gateway Health

Wodonga 02 6022 8888

Mansfield Autism Statewide Services

Mansfield 03 5775 2876

Wellways Australia

Fairfield 1300 111 400

WHR Allied Health

Torquay 0431 556 720

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DSG Web ID

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ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü ü

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60407 ü 48569 ü 41907 ü 46887 ü ü IBC 47526 47562 ü

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46959 46965 46980 78

45752 47003 47015 47041 47053 47057

47068 47388 47114 47117 47154 45988 47543 50009

47934 47282 47296 47298 47318 47335 47191 47376 46670 46917 47493 47495 47503 47512 47520

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47526 47553 47567 47569

IBC Inside Back Cover

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Equipment & Technology

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147

Equipment & Technology

About Equipment & Technology You can use the wide range of equipment and technology that is available to help you with tasks you wouldn’t normally be able to do, or to make them easier and safer for you to do them.

These devices or systems can give you confidence with everyday living by assisting with mobility, communication and personal care. They may also reduce the need for assistance from another person and in some cases, may prevent or slow the development of further impairment.

Common equipment such as handrails or bathroom chairs can be purchased ‘of the shelf’ while others, such as a prosthesis, can be tailored specifically for your

needs. Technology can also be used to make life easier by modifying devices and appliances, such as vehicles and beds to make them easier to access or operate. As technology is ever changing, it is worthwhile checking in to see what new products could benefit you.

On the following pages we explain what different Equipment & Technology options there are and how they can help you. You’ll find a list of providers

servicing Tasmania and Victoria in the Equipment & Technology directory starting on page 153.

Case Study

After noticing changes in her body and speech clarity, Townsville local Natasha was in her 20’s when she was diagnosed with an extremely rare and progressive condition that affects the brain, spinal cord and nervous system, known as Leukodystrophy. Not about to let her condition impact her independence, Natasha sought the professional help of a speech pathologist and was consequently referred to LifeTec to participate in their Imagine Seek Choose Live pathway to determine the best solutions for her specific needs. LifeTec Services Manager, Helen BatesWilson says the local LifeTec team has been with Natasha every step of the way on her journey to finding the right assistive technology (AT) to give her the level of independence she desires.

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“Natasha worked with our speech pathologist Jessica to learn more about communication technology options, as well as helping her to seek NDIS funding for the equipment she needed,” Helen explains. “Our occupational therapist Katie has also worked closely with Natasha, her family, and a building consultant to find bathroom modification solutions to allow her to maintain safety and independence in her own home. Once the home modifications are completed, we’ll review the new setup to make sure it’s working effectively for Natasha’s needs now and well into the future.” As a social enterprise, LifeTec’s purpose is to connect people and communities through assistive technology to enable their aspirations. “We form a partnership with consumers and co-design solutions to give them complete control and autonomy,” Helen says.

DPS Guide to Disability Support Tasmania/Victoria 2020

“We believe everyone has the right to live a meaningful active and independent life with respect and dignity.” Connecting people to the lives they want to lead; that’s what the LifeTec team do best. Contact LifeTec today to discuss your options. Call 1300 543 383, visit lifetec.org.au or connect on facebook.com/LifeTecAustralia Case study provided by LifeTec

Some common aids and equipment that can help you go about your daily tasks include:

⃝ visual/hearing equipment such as hearing aids or a large print computer keyboard

⃝ mobility equipment like a walking frame or a wheelchair ⃝ assistive equipment such as shower chairs, lifters and bed barriers ⃝ aids for daily living such as modified eating utensils ⃝ orthotics and prosthetics for example artificial body parts or splints and braces ⃝ sensory regulation and educational toys. These supportive aids and equipment can be included in your NDIS plan and funded through the Scheme to either hire or buy.

You can speak to your plan manager or Local Area Coordinator about what tasks you believe can be made easier with the use of aids or equipment.

You can find providers that offer a range of aids and equipment in the directory tables starting on page 153.

Assistive technology Assistive technology is any device, system or design used to help you perform functions that you find difficult.

Equipment & Technology

Aids and equipment

If you have a physical or intellectual disability, assistive technologies can be

critical in allowing you to communicate, participate in everyday tasks and achieve

independence. These technologies can also benefit your support network such as

your family members, carers, teachers, employers and members of the community. Assistive technologies can also be referred to as inclusive or adaptive technologies and range from manual and electronic devices.

These devices and products do not have to be costly or high-tech. Some examples of assistive technologies include automatic door openers, touch screens, adaptive video game controllers, ramps and vehicle modifications. For example, assistive technology can help someone who is vision impaired read through the use of

audio devices or adaptive utensils may allow someone with limited motor skills to eat independently.

To ensure you are getting the right assistive technology for you, it is important to seek advice from a health professional or assistive technology specialist to help

understand your goals and abilities, current environment, the location in which you will use your assistive technology and the features and options that may benefit you.

They can also help arrange the delivery of your product, assist in set-up, show you how to use the technology, answer any questions you have and provide ongoing support.

Providers that offer assistive technology in your area are listed in the directory tables starting on page 153.

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Equipment & Technology

Communication equipment If you have difficulties communicating, there are different types of equipment that

can help. Augmentative and Alternative Communication (AAC) are communication methods used to support or replace speech. These methods can be unaided, nonelectronic or electronic.

Unaided communication includes the use of hand signals and gestures, body language and touch cues.

Non-electronic communication is the use of written words, symbols, spelling

and pictures to communicate. Some examples include a communication board

or book. A communication board is a grid with two or more symbols that allows

others to interpret what you are trying to communicate through pointing. These

symbols can include pictorial objects, photographs, drawings, alphabet symbols or words.

Similarly, a communication book also works on ‘pointing’ in order to convey

a message. The books can have a range of categories inside which help with expression, such as people, emotions and food.

Electronic equipment is another great way to assist with communication.

Recorded speech devices work off recorded messages, which you select with a

switch or button. Speech Generating Devices (SGDs) are used to create messages to be spoken out loud.

Regain the freedom of your home Simple, safe and stylish, Acorn Stairlifts give people the chance to enjoy their own homes once again. • The only company to supply and install our own stairlifts • For straight or curved staircases

• Indoor and outdoor lifts • Free home assessment • Fast installation • Safe and reliable

1800 118 364

CALL NOW FOR YOUR FREE BROCHURE & QUOTATION

150

DPS Guide to Disability Support Tasmania/Victoria 2020

www.acornstairlifts.com.au

Equipment & Technology

Specialised keyboards allow you to type a message containing letter, word or

picture symbols. Voice amplifiers use a microphone near the person’s mouth or voice box.

It is important to consider your individual needs, cost, ease of use and options

when deciding on the communication equipment that is best suited to you. Ask a communication specialist for personalised advice before making any decisions. If you need communication equipment, turn to page 153 to find providers near you.

Educational toys For a child with disability, special needs toys can help with skill building and

learning. These educational products can help manage fidgeting, develop fine or

gross motor skills, handwriting and reading, hand function and interpersonal play. Sensory toys are particularly helpful for children with autism spectrum disorder or other sensory difficulties as they help children remain calm and focus their

attention. Some sensory toy examples include water or sand tables, finger paint and light up toys.

Cause and effect toys help your child develop visual motor and grasping skills by allowing them to ‘cause’ a reaction. These types of toys develop hand-eye coordination, repetitive actions and sensory exploration which is helpful for

children with autism. Some common cause and effect toys include water squirters and pop up or light up toys.

1300 133 120 www.aidacare.com.au

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Bedroom

Walkers

Mobility Scooters

Wheelchairs

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Equipment & Technology

Puzzles provide many developmental benefits including improved cognitive

function, strategy and decision making. Fidget toys can help children with ADD

or ADHD. These toys promote concentration and self regulation while decreasing stress. Some examples include play dough, sensory cushions or stress balls.

Children with oral motor difficulties can benefit from oral motor toys such as

bubbles, chewable jewellery and chewy tubes. Educational picture books also help children with disability understand common societal concepts and acceptable ways to behave.

Turn to page 153 to discover where you can find educational toys for your child.

Healthcare products You may find that you need some help with personal care tasks such as washing

or showering, dressing and maintaining your personal hygiene. There are products and equipments available that can help make these everyday tasks easier.

Personal hygiene products include disposable or washable incontinence products,

feeding bibs, modified hair combs and wound dressings. Medical equipment, such as syringes and enteral feeding products are also available to those who need it. You can speak to your doctor or specialist about which healthcare products are available to help your personal hygiene.

Youâ&#x20AC;&#x2122;ll find providers that offer healthcare products in the directory starting on page 153.

Home modifications Making some adjustments around the home by changing the layout, having

special fittings installed or bringing in specialist equipment could make everyday life and activities easier for you.

These home modifications could include big changes like widening doorways for wheelchair access or lowering benches in the kitchen, or they could be as simple as installing a handrail or hiring or buying a lifting chair or a special bed.

If youâ&#x20AC;&#x2122;re looking into home modifications go to the Equipment & Technology directory starting on page 153 for a list of providers.

Mobility equipment If you have limited mobility or are unable to use standard forms of transport you may want to look at mobility equipment to help you get around.

There are special scooters and bikes available, as well as motorised or manual

wheelchairs, and special bicycles and tricycles for both children and adults, to help you get out and about within your community.

Go to the directory starting on page 153 to find mobility equipment providers near you.

Vehicle modifications Having your own transport to get around increases your independence, and you may be eligible for funding to modify your vehicle. Vehicle modifications can

make it easier to get in and out of your car, help transport your wheelchair without having to lift it in the vehicle, or mean you can drive with specialised controls.

To find providers that can help with vehicle modifications turn to page 153.

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DPS Guide to Disability Support Tasmania/Victoria 2020

TAS

Equipment & Technology Tasmania Provider Name Location Phone Providers servicing all of Tasmania Access Consultant Launceston 03 6323 3504

R eg

How to Read see page 64 Area Map page 173

Acorn Stairlifts

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

Advanced Lifecare Aidacare

1800 118 364 South Launceston 03 6343 4825 1300 133 120

ARC Support Services

Newstead 1300 406 470

Artas Architects

Launceston 03 6331 2731

Better Life Co

Hobart 03 6234 5144

BrightSky Australia

1300 886 601

Comfort + Fit Healthy Walking Co

08 8239 1255

Communicate AT Community Based Support Concept Carpentry and Joinery Tasmania

02 9971 0409 Moonah 1300 227 827 Seven Mile Beach 0419 356 209

Conni Australia

03 5277 0536

Country Care Group

1800 843 224

Easy Access Lifts

08 9244 8148

Electric Vehicles Oceania

1800 940 512

Emergency ID Australia Equip 4 living

Campbell Town 03 6381 1223 08 8276 1300

Equipify

Launceston 1300 452 827

Expression Australia

New Town 03 6228 1955

EzyUps Australia

Launceston 03 6777 0340

Gen Health Hamilton

03 5571 9923

Healthcare Innovations Australia

1300 499 282

Hear for Less

1800 432 736

Holistic Incontinence

1800 103 933

Human Centred Innovations

03 9499 1490

Jellyfish Bedding and Mattresses

0412 524 460

Kuver Designs Liberty Healthcare Lifetime Homes Tasmania Live Life Alarms Mader International

Sandy Bay 03 6225 3742 1300 885 853 Rosny 0459 128 453 1800 936 774 Penguin 03 6437 1799

McLean Healthcare

Launceston 03 6331 7400

MCS Mobility Direct

1300 664 254

Medifab Mobile Tasmania Occupational Therapy

East Devonport 1300 543 343 Kingston 03 6274 1530

National Hearing Care

1800 676 518

Ninja Babies

0422 068 159

Online PT

0411 792 505

Orthokids

03 9836 4480

ParaQuad Association of Tasmania Patient Handling Philp Lighton Architects - Battery Point

Glenorchy 03 6272 8816 1300 137 875 Battery Point 03 6331 2133

Age Groups

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DisabilitySupportGuide.com.au

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TAS

How to Read see page 64 Area Map page 173

Provider Name Location Phone Providers servicing all of Tasmania (continued) PQ Tasmania Healthcare Supplies Moonah 03 6228 9500 Principality Healthcare

1300 696 220

Priority One Independent Living and Mobility Aids

Devonport 03 6424 5414

Priority One Independent Living and Mobility Aids

Burnie 03 6424 5414

Quantum Reading Learning Vision

1300 883 853

Rapid Care Mobility

07 5330 1029

Safety and Mobility

02 9983 9520

Sensory Connect

Ringwood East 0421 426 228

Sensory Oasis for Kids

03 9399 4783

Sleepy’s The Mattress Experts

1300 722 718

Special Care Clothing Solutions

1300 780 755

Special Needs Solutions

07 5597 4321

StGiles

Launceston 1300 278 445

SureSafe

1300 739 991

TADTas

Sandy Bay 03 6223 7794

Tassway

1300 230 868

The Brainary

03 5229 2260

The Sensory Kids Outlet

0448 120 399

Total Health and Rehabilitation Total Outcome

Kingston Beach 03 6229 6017 West Hobart 03 6231 2073

Virtue +

Kings Meadows 1300 255 546

VisAbility

Hobart 1800 484 333

WheelieSafe

Lower Sandy Bay 03 6225 2622

Wonsie

0409 309 129

Your Path to Health - Derwent Park

Derwent Park 03 6245 1049

Providers servicing East Coast Adapt Occupational Therapy Launceston 0475 297 729

Eastern Audiology Services Launceston Orthotic and Prosthetic Service Mobility 4 All

Rosny 03 6244 1993 Newstead 03 6312 5980 Derwent Park 03 6273 8300

U-Turn Driver Assessment & Training

Newstead 0408 572 327

Providers servicing Hobart and the South Eastern Audiology Services Rosny 03 6244 1993 Grow Occupational Therapy

Carlton 03 6265 9281

Hockley Speech Pathology

Bellerive 0423 072 265

Jenene Oates

Alonnah 0488 942 763

Michael R Cooper and Associates Architects Mobility 4 All

Hobart 03 6224 1822 Derwent Park 03 6273 8300

Mosaic Support Services

New Town 03 6244 9444

Philp Lighton Architects

Launceston 03 6331 2133

Rehab Alive OT Services

Sandy Bay 0428 547 000

Tas Wheelchair Transport The Mobile Speech Pathology Service

Austins Ferry 0407 813 302 Kingston 0408 004 723

R eg

Equipment & Technology Tasmania

Age Groups

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DPS Guide to Disability Support Tasmania/Victoria 2020

TAS

How to Read see page 64 Area Map page 173

Age Groups

Equipment & Technology Tasmania

Services

R eg

Provider Name Location Phone Providers servicing Hobart and the South (continued) U-Turn Driver Assessment & Training Newstead 0408 572 327 • • Utterance Speech Pathology Your Hobart Health - Ali Morse Your Path to Health

Bellerive 0478 429 789 Hobart 1800 252 436 Rosny Park 03 6245 1049

• • • • • • • • •

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Providers servicing Launceston, Tamar and the North Ability Maxi Taxi Invermay 03 6331 0001 • • •

Adapt Occupational Therapy

Launceston 0475 297 729

Catherine Merry Consulting

Newstead 0400 042 001

Launceston Orthotic and Prosthetic Service

Newstead 03 6312 5980

Michael R Cooper and Associates Architects

Hobart 03 6224 1822

Mosaic Support Services

New Town 03 6244 9444

Philp Lighton Architects

Launceston 03 6331 2133

Quality of Life Homes Step By Step Speech Pathology U-Turn Driver Assessment & Training West Tamar Physiotherapy

Lapoinya 0407 053 345 Launceston 0488 639 345 Newstead 0408 572 327 Exeter 03 6394 4111

Providers servicing North West Ability Physio NW Wynyard 0447 647 838 Dixons Pharmacy

Wynyard 03 6442 2132

Finn Speech Pathology

Wynyard 0499 014 041

Footprints Podiatry

Ulverstone 03 6425 7333

Launceston Orthotic and Prosthetic Service

Newstead 03 6312 5980

Michael R Cooper and Associates Architects

Hobart 03 6224 1822

Quality of Life Homes

Lapoinya 0407 053 345

Stubbs Constructions

Wivenhoe 03 6431 3306

Talk A Lot Speech Pathology

West Ulverstone 0477 272 233

Terry White Chemmart Fourways Devonport

Devonport 03 6424 4233

U-Turn Driver Assessment & Training

Newstead 0408 572 327

West Tamar Physiotherapy

Exeter 03 6394 4111

Providers servicing Wilderness West Ability Physio NW Wynyard 0447 647 838 Finn Speech Pathology

Wynyard 0499 014 041

Launceston Orthotic and Prosthetic Service

Newstead 03 6312 5980

Michael R Cooper and Associates Architects

Hobart 03 6224 1822

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Derwent Park 03 6273 8300 Lapoinya 0407 053 345 Sandy Bay 0428 547 000 Austins Ferry 0407 813 302 Devonport 03 6424 4233

The Mobile Speech Pathology Service

Kingston 0408 004 723

Utterance Speech Pathology

Bellerive 0478 429 789

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DisabilitySupportGuide.com.au

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VIC

How to Read see page 64 Area Map page 174

Provider Name Location Providers servicing all of Victoria Ability Homes Australia Able Australia Services - Victoria

Phone

Toorak 0472 906 922 Camberwell 1300 225 369

Able Living Group

Heidelberg West 1300 225 354

Acorn Stairlifts

1800 118 364

Active Rehabilitation Equipment Adrian Misseri Podiatry Aidacare

Bendigo 03 5441 8966 Alfredton 03 5334 2822 1300 133 120

Allen Kong Architect Anglicare VIC Austin Health

North Melbourne 03 9328 2320 Collingwood 1800 809 722 Heidelberg 03 9496 5000 Montrose 1300 660 773

Automobility Bad Backs VIC Better Life Mobile Better Living Products Bill Mitsoulas & Associates

Hawthorne 03 9020 2095 Highett 03 9018 5349 Mount Waverley 03 9807 2992 Hawthorn East 03 9824 8300

BrightSky Australia

1300 886 601

Britex Metal Products

Bundoora 03 9466 9000 Mount Martha 0438 848 005

Christian Hamilton Golf CHS Healthcare Conni Australia Country Care Group Creating Connections Australia Crescent Healthcare Dee Wardrop Speech Pathology Service Disability Sport & Recreation East West Online Efficient Care Services Australia Engage Disability Solutions First Aid Distributions Frank Jones Home Access Design Franks Engineering Gen Health Hamilton Gmobility Health and Mobility Hear for Less Hollister Independent Living Specialists Kaizen Care Karli Health Centre Pty Ltd KISA Phone Leef Independent Living Solutions Lifeful Coordination And Management Magic Mobility

Hallam 1300 789 420 North Geelong 03 5277 0536 Mildura 1800 843 224 Echuca 0437 407 608 Campbellfield 1300 040 506 Thornbury 03 8376 6399 Fitzroy 03 9473 0133 Riddells Creek 03 8682 9945 Caroline Springs 0467 856 457 Hadfield 0419 018 424 Bendigo 03 5443 2239 Northcote 0419 141 517 North Coburg 03 9354 0400 Hamilton 03 5571 9923 Warragul 03 5623 6966 Werribee 03 9748 3166 Melbourne 1800 432 736 Box Hill 1800 880 851 Hoppers Crossing 1300 008 267 Melbourne 0434 193 881 Blackburn 0414 856 409 Cheltenham 1300 557 453 Caulfield South 03 9532 8622 Ballarat Central 1800 543 338 Scoresby 03 8791 5600

R eg

Equipment & Technology Victoria

Age Groups

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DPS Guide to Disability Support Tasmania/Victoria 2020

VIC

Provider Name Location Phone Providers servicing all of Victoria (continued) Mini Hippo Melbourne 0417 582 986 Motion Wheelchairs Mentone 03 9584 9777 My Diffability Australia Noah’s Ark Inc. OKAY Therapy - Belmont OPC Health Oz Trampoline Sales Petal Back Clothing Plega Health Care Portable Mobility Melbourne Scooters Australia SenseAbilities Sister Sensory Sportstek Physical Therapy Supplies Step Ahead Paediatrics The Brainary The Mobility Store Vehicle Access Solutions Vision Australia Webster Support Services Wheelability Wilcore Health William Ready Products Zyteq

Caroline Springs 03 8456 6613 Malvern 1800 819 140 Belmont 0488 096 777 Port Melbourne 03 9681 9666 Breakwater 1300 393 004 Dandenong 0402 075 290 Rowville 1800 648 648 Ormond 1300 243 475 Dandenong South 03 9799 9077 Mooroolbark 03 9726 8047 Bacchus Marsh 0401 689 313 Oakleigh 1300 785 786 Melbourne 1300 953 935 Geelong West 03 5229 2260 Blackburn 03 9894 2405 Port Melbourne 1300 133 353 Kooyong 1300 847 466 Coburg 0401 664 456 Park Orchards 03 9876 2576 Huntingdale 03 9544 4300 North Warrandyte 0421 552 177 Port Melbourne 03 9696 2944

Providers servicing Barwon South West

Allay Occupational Therapy Allied Therapy Services Amazing Kids OT Applied Communication Skills Architecture in Metamorphosis Barwon Occupational Therapy Bellarine Community Health Bellarine Occupational Therapy Bespoke Architects Catherine Schiavon Children’s Therapy Services Cuppo’s Bus Lines & Truck Rental Design Able Living Future Construction Geelong Foot Clinic Geelong Orthotics Geelong Wheelchair Service GMS Rehabilitation

Geelong 03 5201 0527 Ballarat 03 4311 1400 Geelong 03 5222 2405 Clifton Hill 0407 985 376 Maude 0425 729 420 Geelong 0490 972 201 Point Lonsdale 03 5251 0812 Ocean Grove 0433 175 126 Geelong West 0433 653 536 Jan Juc 0488 012 414 Geelong 03 5221 1078 Colac 0419 437 124 Geelong 0409 541 296 Grovedale 0409 697 255 Geelong 03 5222 4020 Geelong 03 5224 2200 Grovedale 03 5244 0844 Lynbrook 1300 734 223

How to Read see page 64 Area Map page 174

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Equipment & Technology Victoria

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Age Groups

Equipment & Technology Victoria

Services

R eg

Provider Name Location Phone Providers servicing Barwon South West (continued) Hesse Rural Health Service Winchelsea 03 5267 1200 • • Home Tech Helper St Leonards 0402 518 810 • Independence Australia Inner Strength Physiotherapy Katherine Burchall Kylie Casey

West Footscray 1300 032 774 Grovedale 03 5229 7963 Highton 0430 735 161 Barwon Heads 0432 157 862

Lara Physiotherapy Health Network

Lara 03 5282 3860 Belmont 03 5243 0130

Louise Jeffery Mercy Health Home Care Services Michelle French & Associates Moran and Bamford Electrical National Australian Nappies

Richmond 1300 478 776 Fitzroy North 03 9489 5381 Colac 03 5232 2022 Noble Park North 03 9795 7888

Newtown Physiotherapy & Pilates

Newtown 03 5221 0555 Belmont 0488 096 777

OKAY Therapy Omni Healthcare Richard Ziegeler Therapeutics

Ballarat 03 5333 4006 Warrnambool 0428 579 245

Scoot Mobility Scooters

Lara 0427 313 771 Lara 0477 091 725

SkyHi Occupational Therapy Surf Coast Hearing Clinic

Torquay 03 5264 7451 Colac 03 5231 3199

Talk to Me Speech Pathology Tanja Brunner Taylor Garwood Designs Torquay Building Service Total Care Podiatry Vehicle Modification Specialists Wheelchair Man Working Hands Therapy Wunda Home & Community Care Services

Skenes Creek 0427 376 101 Torquay 03 5261 2614 Freshwater Creek 0413 886 171 Geelong 03 5223 1531 North Geelong 03 5278 4705 Sunshine 03 9312 2888 Warrnambool 0410 053 542 Braybrook 0411 342 693

Providers servicing Gippsland

Access Rehabilitation Equipment Action Aids Australia Applied Communication Skills Central Gippsland Health DC Man Cave Essence Community Care Flat Hills Therapy Gippsland Lakes Complete Health Gippsland Southern Health Service Happy Feet Pedorthics Head to Foot Orthotics Kara Di Dio Mawarra Centre National Australian Nappies

Sale 03 5144 4955 Horsham 1800 819 992 Clifton Hill 0407 985 376 Sale 03 5143 8600 Warragul 03 5626 7045 Braybrook 03 7012 4598 Meeniyan 0409 791 291 Lakes Entrance 03 5155 8300 Leongatha 03 5667 5555 Moonee Ponds 03 9326 0266 Croydon 03 9870 2284 Traralgon 0432 226 942 Warragul 03 5624 3400 Noble Park North 03 9795 7888

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DPS Guide to Disability Support Tasmania/Victoria 2020

VIC

Provider Name Location Phone Providers servicing Gippsland (continued) Time to Talk and Learn Autism Services Cowes 0409 015 843 Wunda Home & Community Care Services Braybrook 0411 342 693

R eg

How to Read see page 64 Area Map page 174

Age Groups

Equipment & Technology Victoria

Services

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ü ü

ACare OT

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Providers servicing Goulburn Valley

Crown Cabs Echuca Regional Health Essence Community Care Happy Feet Pedorthics Kyabram District Health Service Michael Rowell National Australian Nappies Nexus Primary Health Omni Healthcare The Neuro Practice Trevor Weichmann & Associates Wunda Home & Community Care Services

Craigieburn 03 9333 7926 Tullamarine 03 9310 5422 Echuca 03 5485 5801 Braybrook 03 7012 4598 Moonee Ponds 03 9326 0266 Kyabram 03 5857 0200 Ararat 0419 348 505 Noble Park North 03 9795 7888 Broadford 1300 773 352 Ballarat 03 5333 4006 Bendigo 03 5443 4375 St Andrews 0407 057 766 Braybrook 0411 342 693

Providers servicing Grampians Central West

Action Aids Australia Allied Therapy Services Applied Communication Skills Architecture & Access Ballarat Hearing Clinic Ballarat Regional Industries Barwon Occupational Therapy Bendigo Speech Works Christine Phillips Crown Cabs Design Able Living East Grampians Health Service Function Therapy Geelong Orthotics Happy Feet Pedorthics Holistic Home Health Occupational Therapy KMA Health and Physio Liz Charles Physiotherapy Services Michelle French & Associates National Australian Nappies Neurological Occupational Therapy Services Omni Healthcare Richard Ziegeler Therapeutics The Neuro Practice Torquay Building Service Wunda Home & Community Care Services

Horsham 1800 819 992 Ballarat 03 4311 1400 Clifton Hill 0407 985 376 Parkville 1300 715 866 Ballarat 03 5333 2999 Mitchell Park 03 5342 6500 Geelong 0490 972 201 Strathfield 0425 721 257 Ballarat Central 0417 593 416 Tullamarine 03 9310 5422 Geelong 0409 541 296 Ararat 03 5352 9300 Horsham 03 5379 3863 Geelong 03 5224 2200 Moonee Ponds 03 9326 0266 Point Cook 0447 129 692 Tatyoon 0438 677 026 Windermere 03 5343 2554 Fitzroy North 03 9489 5381 Noble Park North 03 9795 7888 Musk 0414 752 112 Ballarat 03 5333 4006 Warrnambool 0428 579 245 Bendigo 03 5443 4375 Freshwater Creek 0413 886 171 Braybrook 0411 342 693

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Provider Name Location Providers servicing Loddon Mallee Action Aids Australia

Horsham 1800 819 992 Ballarat 03 4311 1400

Allied Therapy Services Architecture & Access Ballarat Regional Industries Bendigo Speech Works Castlemaine Health Crown Cabs Happy Feet Pedorthics

Parkville 1300 715 866 Mitchell Park 03 5342 6500 Strathfield 0425 721 257 Castlemaine 03 5471 1555 Tullamarine 03 9310 5422 Moonee Ponds 03 9326 0266

Jan Nathan Occupational Therapy Services

Chewton 0428 993 520 Mildura 03 5022 0955

Lime Occupational Therapy Megan Dalla Santa Occupational Therapy Megan Turton Michael Rowell Michelle French & Associates National Australian Nappies Neurological Occupational Therapy Services OAPL Bendigo Omni Healthcare Paul Reimers Richard Ziegeler Therapeutics Sharkey Mobility Aids The Neuro Practice Wunda Home & Community Care Services

Phone

Mildura 03 5021 5569 Kennington 0468 331 209 Ararat 0419 348 505 Fitzroy North 03 9489 5381 Noble Park North 03 9795 7888 Musk 0414 752 112 Golden Square 03 5441 4333 Ballarat 03 5333 4006 Craigieburn 03 9308 3596 Warrnambool 0428 579 245 Kangaroo Flat 03 5447 1996 Bendigo 03 5443 4375 Braybrook 0411 342 693

Providers servicing Melbourne

Ability Rehab Able Australia Services - Victoria Able Living Group Abraham OT Services Access OT Services Access Rehabilitation Equipment All Ears Hearing All For Claps Speech Pathology All Walks of Life Applied Communication Skills Auspire Care Ballarat Regional Industries Baobab Therapy for Kids Bellbird Speech Pathology Better Hearing Australia (VIC)

Greensborough 0430 242 261 Surrey Hills 1300 225 369 Mont Albert 1300 225 354 Moorabbin 03 9555 0303 Nunawading 0407 771 386 Sale 03 5144 4955 Mt Waverley 0402 476 713 Flemington 0431 868 664 Emerald 0421 697 156 Clifton Hill 0407 985 376 Coburg 1300 433 983 Mitchell Park 03 5342 6500 Box Hill Nth 03 9898 8595 Diamond Creek 0404 655 406

Bright Start Speech Pathology

Prahran 03 9510 1577 Carlton North 1300 366 226 Moorabbin 1300 754 079

Building Unlimited

Balwyn North 0408 037 786

Brain Rehabilitation Consultancy

R eg

Equipment & Technology Victoria

Age Groups

Services

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VIC

Provider Name Location Phone Providers servicing Melbourne (continued) Calvary Health Care Bethlehem Caulfield South 03 9596 2853 Carlee Holmes Carrington Health Chelsea Hearing Communiskills Complete Feet Connecting OT Creative Learning Centre Crown Cabs Delight Care Diamond Valley Foot & Ankle Clinic Dr Margaret Clark Easy Living Occupational Therapy Engage & Grow Therapies Engaging Communities Occupational Therapy Equip Kids Extra Depth Footwear Extra Depth Footwear Fisher Lane Foot Body Sole Fundamental Fitness Gary Hunt Architects GMS Rehabilitation Grow Strong Children’s Physiotherapy Guardian Health Care Association Halo Care Services Happy Feet Pedorthics Happycarers Head to Foot Orthotics healthAbility Hearing Professionals Hill Road Investments Home and Beyond Occupational Therapy Houseofcare Imaintain Home & Garden Services Inspired Orthotic Solutions Jane Flanagan KidsPT Learn to Shine Psychology for Children Marnie Cameron Speech Pathology Megan Ellinson Melbourne Wide Occupational Therapy

Brunswick 0433 562 420 Box Hill 03 9890 2220 Chelsea 03 8740 2135 Glen Waverley 0412 533 173 Wantirna 03 9720 7676 Hampton 0402 143 242 Moonee Ponds 03 9375 7239 Tullamarine 03 9310 5422 Kings Park 0451 714 939 Greensborough 03 9434 4422 Kew 0428 854 647 Balwyn North 0404 512 293 Essendon 0418 165 892 Melbourne 0423 354 068 Point Cook 03 8353 9521 Elsternwick 03 9528 5774 Mont Albert 03 9899 7899 Abbotsford 03 9419 2250 Albert Park 1800 778 316 Greensborough 0418 719 383 Lysterfield 0417 142 122 Lynbrook 1300 734 223 Gardenvale 0413 800 847 Sunshine North 0455 785 080 South Morang 1300 759 080 Moonee Ponds 03 9326 0266 Derimut 03 8382 2232 Croydon 03 9870 2284 Eltham 03 9430 9100 Ivanhoe 1300 768 108 Rye 0408 357 769 Diamond Creek 0409 941 428 Broadmeadows 03 9359 2357 South Morang 0414 746 806 Brighton 03 9592 7000 Essendon North 0405 052 233 Templestowe Lower 0410 426 342 Vermont 03 9877 4126 Doncaster 0430 171 230 Caulfield North 0401 421 585 Thornbury 0490 663 425

How to Read see page 64 Area Map page 174

Age Groups

R eg

Equipment & Technology Victoria

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VIC

Provider Name Location Phone Providers servicing Melbourne (continued) Mercy Health Home Care Services Richmond 1300 478 776 Michelle French & Associates Fitzroy North 03 9489 5381 Mind Ur Body Multi Purpose Taxi Bus National Australian Nappies Natural Hearing

Greensborough 0409 505 071 Richmond 1300 797 841 Noble Park North 03 9795 7888 Healesville 03 5962 1190

Neurological Occupational Therapy Services

Musk 0414 752 112 Belmont 0488 096 777

OKAY Therapy Omni Healthcare Paul Reimers Peninsula Speech Pathology Services Platinum Physio Reclaim Therapy Rehab Hire

Ballarat 03 5333 4006 Craigieburn 03 9308 3596 Mornington 03 5975 1500 Brighton East 03 8554 0111 Montrose 1300 577 929 Port Melbourne 03 9646 7200

Sound It Out Speech Pathology

Mernda 03 9717 8194 Richmond 03 9429 7277

Stephen Owens and Gayle Morrison Orthotist Steps Neurological Therapy Services The Orthotic Clinic Tiffany Chan Total Care Transport Trevor Weichmann & Associates West Speech Pathology

Hughesdale 03 9568 5611 Carnegie 0403 050 392 Chadstone 03 9806 0999 Dandenong South 0458 887 781 St Andrews 0407 057 766 Parkville 0415 783 376

Wheelchair Man Wunda Home & Community Care Services

Sunshine 03 9312 2888 Braybrook 0411 342 693

Yooralla

Melbourne 03 9666 4500

Providers servicing North East

Applied Communication Skills Dr Britt Andrews Engage & Grow Therapies Gateway Health Happy Feet Pedorthics Hearing Professionals Mansfield Autism Statewide Services Mitchell Healthcare National Australian Nappies Omni Healthcare Paul Reimers

Clifton Hill 0407 985 376 Wangaratta 0407 431 522 Essendon 0418 165 892 Wodonga 02 6022 8888 Moonee Ponds 03 9326 0266 Ivanhoe 1300 768 108 Mansfield 03 5775 2876 Benalla 03 5762 7812 Noble Park North 03 9795 7888 Ballarat 03 5333 4006 Craigieburn 03 9308 3596 Wodonga 02 6024 1809

The Leap Centre The Neuro Practice Wunda Home & Community Care Services

Bendigo 03 5443 4375 Braybrook 0411 342 693

How to Read see page 64 Area Map page 174

Age Groups

R eg

Equipment & Technology Victoria

Services

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Mental Health

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163

Mental Health

About Mental Health Approximately one in five Australians will experience difficulties with their mental health at some stage during their life. Some mental health conditions can have a long-term effect on your ability to function in everyday activities. Mental health illness refers to a group of conditions such as schizophrenia,

psychosis, anxiety, depression and eating disorders, among others. People

living with mental health conditions may also experience poverty, isolation, unemployment, homelessness, poor physical health and discrimination.

It is important to know not every mental health issue is considered a disability but

if the effects are long lasting or permanent then you may receive support through disability funding.

On the following pages we explain what different mental health support options there are and how they can help you, as well as the details of a number of

national mental health helplines and State or Territory based support groups.

Kevin became a carer for both

family members, who were regularly

hospitalised and received only clinical

interventions. Everything changed

one day when a case manager

introduced them to Wellways.

The approach that Wellways took was

different from everything they had

experienced in the clinical setting.

Conversations at a coffee shop and

being asked “what do you want to do

Case Study

Kevin is of Chinese heritage and

arrived in Australia as a refugee with

his mum and brother in 1979. As

with many refugees at the time, the

language barrier was difficult, and

the family often relied on donations

from charities to live. After a time,

Kevin’s mother was diagnosed with

psychosis, and soon after his brother

was also diagnosed.

164

with your life?” was a new approach

that was welcomed by the family. “Working with Wellways opened

our awareness to other family and

social services, and the education we

received from Wellways helped us

navigate this. It is this combination

of services that keeps mum well,

and now, she is a success story. The

support she has received is amazing.” Wellways has 40 years’ experience

developing and delivering mental

DPS Guide to Disability Support Tasmania/Victoria 2020

health and disability services and

programs. They work with people

with mental health challenges, their

families, and carers like Kevin to live

the life they want.

Kevin acknowledges that Wellways

is unique in the way they go about

their work and the value they place in

people with lived experience. Being

an organisation that was founded by

carers resonated with him, as having

family members with mental illnesses

has sometimes been a struggle.

“Wellways wants and asks consumers

to participate, they value lived

experience and co-learning which I

think is unique.”

Kevin has completed the Wellways

Building a Future program and now

shares his personal story with others,

in the hope of making a difference in

their lives.

Case study supplied by Wellways Australia

Mental health support Living with a disability and the challenges you face on a day-to-day basis can

affect your mental health. Dealing with physical limitations that may also affect

your ability to work can lead to financial stress, depression or anxiety. Not being

able to take part in social activities due to disability has also been known to lead to feelings of isolation and depression.

It is important to look after your mental health, as well as your physical health.

If youâ&#x20AC;&#x2122;re experiencing anxiety, depression or stress there are helplines, support

groups and professionals who can help you by listening to your story, allowing you to share your experience and learn from others and supporting you to manage and improve your mental health.

Helplines difficult time, helplines are a good general point of contact. They are often open to anyone, with some helplines designated to servicing and supporting people with specific needs.

Helplines are often run by non-Government organisations and can help by

providing information and advice to you and your family and carers. Theyâ&#x20AC;&#x2122;ll allow you to remain anonymous if you choose and can also refer you to find other support services if needed.

Some helplines operate 24/7, whereas others are open within business hours only.

National mental health helplines: Beyond Blue

MindSpot Clinic

Blue Knot Foundation

Open Arms - Families Counselling

Carers Australia

Parentline

Gambling Helpline

QLife

Headspace

Relationships Australia

Kids Helpline

SANE Australia

Lifeline

1800 RESPECT

1300 224 636 beyondblue.org.au 1300 657 380 blueknot.org.au

1800 242 636 carersaustralia.com.au 1800 858 858 gamblinghelponline.org.au 1800 650 890 headspace.org.au 1800 55 1800 kidshelpline.com.au 13 11 14 lifeline.org.au

1800 614 434 mindspot.org.au 1800 011 046 vvcs.gov.au

Mental Health

If you need to speak to someone, have someone listen or be supported through a

1300 30 1300 parentline.com.au 1800 184 527 qlife.org.au 1300 364 277 relationships.org.au 1800 187 263 sane.org

1800 737 732 1800respect.org.au

MensLine Australia 1300 789 978 mensline.org.au

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165

These organisations have a whole range of useful resources available on their websites for people with mental health issues and their loved ones.

Head to Health is a website created by the Department of Health, together with

consumers and support services, that provides information, resources, and services

for people looking for mental health support. Find out more on headtohealth.gov.au

Mental health nurses Mental health nurses are specifically trained to plan and provide support, while

giving you medical and nursing care. Mental health nurses help educate you and your family about your mental illness, provide counselling and strategies to help

you come to terms with your condition, assist with medications and management of symptoms, link you with other health professionals, help with Centrelink

services, housing and community programs and offer support while following

Mental Health

your road to recovery.

You will find these nurses providing their valuable services and care in the community, in hospital mental health units, psychiatric hospitals and in nursing homes.

Psychologists A mental health psychologist is there to identify and treat mental health and emotional issues that may be affecting your life.

This trained health practitioner is not a medical doctor and therefore cannot

prescribe medications. Instead they can help you understand and resolve your

problems, make changes in your behaviour and in doing so, improve your quality of life and mental health.

Psychologists do this through observation, assessment and experimentation to identify what will best suit each individual recovering from a mental health condition.

They can be found in a range of settings including at schools, in clinics and counselling services. A clinical psychologist is trained in using a variety of

strategies including interviews, testing and providing individual, group or family psychotherapy.

You donâ&#x20AC;&#x2122;t need a referral from your GP to see a psychologist however a

management plan from your GP may assist with covering some of the cost through Medicare.

Turn to page 169 to find psychologists practicing in your area.

Psychiatrists Like a psychologist, a psychiatrist will also identify and treat mental health and

emotional issues that may be affecting your life, but because they are a trained doctor, they are able to prescribe medications to help treat you.

Psychiatrists diagnose and treat people with mental health conditions such as schizophrenia, depression, addiction, bipolar and eating disorders.

To do this they develop a management plan, provide lifestyle advice, seek second opinions from other health professionals, provide referrals and work alongside you, your partner, family or carers to help you understand your symptoms and treatments.

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DPS Guide to Disability Support Tasmania/Victoria 2020

Your treatment plan may include medication, psychological treatment and brain stimulation therapies, such as electroconvulsive therapy.

Psychiatrists can be found in hospitals, community mental health services

and working from private consultation rooms. They also work in Government departments, research centres and universities.

To see a psychiatrist you will generally need a referral from your GP.

Psychosocial support The psychosocial approach to mental health looks at what the combined influence of psychological factors and the surrounding social environment have on your physical and mental wellness and your ability to function.

Psychosocial support is a non-medicinal treatment used to treat people with

mental illness meaning it doesn’t use medication. Instead it works by altering the of psychosocial support.

The two main types of interventions include cognitive and behavioural therapy. Cognitive therapy focuses on a person’s thoughts about themselves, their

environment and their role in society. By changing negative internal dialogue

to positive, the person can live a happy, healthy life. Some methods of cognitive

therapy include individual counselling and group therapy with people with similar areas of difficulty.

Behavioural therapy is used to teach a person the skills needed to alter their

behaviour. This helps people become more comfortable in social situations and overcome feelings of inadequacy or isolation.

To find psychosocial support near you go to page 169.

Social workers Social workers make up the greatest percentage among mental health

professionals. A social worker can support you on both a personal and social

Mental Health

person’s behaviours and relationships with society. Education is key to the success

level to help improve your wellbeing. They will help you cope with problems

in your everyday life by making recommendations and help you work towards positive outcomes.

Social workers possess high levels of compassion and empathy as well as good listening and problem solving skills.

They have an extensive knowledge of human behaviour and development. Social workers fight for social justice and equality of people in need. Within the mental health sector, they provide individual, family and couples therapy. You will find social workers in private practices and mental health units.

Social workers play an important role in identifying those in need, assessing

needs, implementing an action plan, helping people adjust, connecting people to resources and support, responding to crisis and maintaining a caring relationship throughout the person’s recovery.

A list of social workers can be found in the directory starting on page 169.

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Support groups It doesn’t matter if you are the person living with disability, a carer, a family

member or friend, there is a support group out there to help you. These groups offer you the opportunity to meet other people, share experiences and most importantly, they can help you realise that you are not alone.

Thanks to technology, you don’t even have to leave the house to access a support group – you can do so through online platforms. However, most support groups meet face-to-face to discuss specific issues.

Several organisations in Tasmania and Victoria run mental health education

sessions and/or workshops which will explain how to manage and improve your mental health.

You can contact the below support organisations to find support groups in your

Mental Health

local area.

Alternatively turn to page 169 to find organisations that run support groups near you.

Victorian Support Groups

Tasmanian Support Groups

GROW Victoria

Grow Tasmania

Mental Health Foundation

Headspace

Mind Victoria

Lifelink Samaritans 03 6331 3355 or 1300 364 566

03 9528 2977 grow.org.au/vic 1300 643 287 mhfa.org.au

1300 286 463 mindaustralia.org.au/services/victoria Reconnexion

03 9886 9400 reconnexion.org.au

03 9027 0100 headspace.org.au

Mental Health Families & Friends Tasmania

03 6228 7448 mhfamiliesfriendstas.org.au

The Victorian Mental Illness Awareness Council

Mental Health Services Helpline 1800 332 388

Victorian Dual Disability Services

ROPES (Reaching Out To Younger People In Emotional Stress) 03 6273 0456

03 9380 3900 vmiac.org.au

03 9288 2950 vdds@svhm.org.au

Victorian Transcultural Mental Health 03 9288 3300 vtmh.org.au

168

03 6223 6284 grow.org.au

DPS Guide to Disability Support Tasmania/Victoria 2020

Wellways Helpline 1300 111 500

TAS

How to Read see page 64 Area Map page 173

Provider Name

Location

Phone

Providers servicing all of Tasmania ARC Support Services Newstead 1300 406 470 Community Care Tasmania

Launceston 03 6334 0990

Lifestyle Solutions

1800 634 748

Mable

1300 736 573

Multiple Sclerosis

1800 042 138

Relationships Australia Tasmania Richmond Fellowship Tasmania StGiles Wellways Australia Wonderland Retreat

New Town 1300 364 277 Hobart 03 6228 3344 Launceston 1300 278 445 1300 111 400 Mole Creek 03 6363 1399

Providers servicing East Coast Leanne McMurtrie Beaumaris 0419 175 948 M&M Support Solutions

Newnham 0417 095 226

Physiofit

Launceston 03 6344 9799

Providers servicing Hobart and the South All Round Health & Community Care Hobart 1300 309 599 Angela Waite Psychology Anglicare Tasmania Counselling and Psychology Emily Cullen Rosemarie Jones Southern Beaches Counselling

Glebe 0466 797 335 Hobart 1800 243 232 Glebe 0409 175 847 Lauderdale 0439 486 270 Kettering 0420 290 914 Dodges Ferry 0400 818 058

R eg

Mental Health Tasmania

• • • • • • • • • • • • • • • • • • • •

• • • • • •

• • • •

Deborah Klye Healthy Mind Centre Launceston Launceston Therapy Clinic

North Hobart 03 6231 5507

• • • • • • • • • • • • • • • •

Invermay 0409 948 172 South Lauceston 03 6388 9229 Launceston 03 6331 4664

Providers servicing North West Anglicare Tasmania Hobart 1800 243 232 Carers Tasmania

North Hobart 03 6231 5507

ELPE Health

Ulverstone 03 6425 6901

Kristine Bull - Psychologist

Devonport 0437 225 767

M&M Support Solutions

Newnham 0417 095 226

Shore Care Proprietary

Ulverstone 0437 063 298

Providers servicing Wilderness West Anglicare Tasmania Hobart 1800 243 232 Arwen Dyer

Hobart 0419 249 867

ELPE Health

Ulverstone 03 6425 6901

M&M Support Solutions

Newnham 0417 095 226

Shore Care Proprietary

Ulverstone 0437 063 298

• • • •

• •

• • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • •

Providers servicing Launceston, Tamar and the North Anglicare Tasmania Hobart 1800 243 232 • • • Carers Tasmania

Age Groups

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IFC Inside Front Cover Visit DisabilitySupportGuide.com.au/topics/ndis-providers for a complete overview of providers and services registered within the State or Territory. For the most up-to-date information about providers and services listed in this Guide visit the website and enter the DSG Web ID numbers in the search field.

DisabilitySupportGuide.com.au

169

VIC

How to Read see page 64 Area Map page 174

Provider Name

Location

Phone

Providers servicing all of Victoria Art of Mindful Psychology Melbourne 0438 775 355 Australian Childhood Trauma Group

Fitzroy 03 9415 6066

Behavioural Neurotherapy Clinic

Doncaster 03 9848 9100

Connect and Relate for Autism

Warragul 1300 737 124

Down Syndrome Victoria

Abbotsford 03 9486 9600

Hart To Hart Counselling

Melbourne 0481 521 509

Huntingtons Victoria

Hawthorn 03 9818 6333

Integrated fm Group

Beaconsfield 0409 945 833

Kaizen Care

Melbourne 0434 193 881

Lifestyle Solutions

1800 634 748

Mable

1300 736 573

Melbourne Kids’ Developmental Services

Brunswick 03 9383 7733

National Occupational Therapy

Black Rock 1300 340 440

On Track Therapy Group

Hawthorn 03 9833 1120

Positive Mental Health Program Simba Support Services Sullutions Psychological & Behavioural Services Webster Support Services

Epping 0413 543 690 Warragul 03 5608 0954 Keilor East 0481 320 622 Coburg 0401 664 456

Providers servicing Barwon South West Andrew Winter Inverleigh 0479 108 785 Bellarine Community Health

Point Lonsdale 03 5251 0812

Catherine Leigh-Smith

Jan Juc 0418 146 917

Children’s Therapy Services

Geelong 03 5221 1078

Distinctive Options

Sunbury 03 9740 7100

Dr Kim Armstrong

Belmont 0419 879 199

Edna Osztreicher

Geelong West 0401 265 796

Emerald Tree Counselling & Consulting

Geelong West 03 5222 4737

Ermha

Dandenong South 03 9706 7388

Heart to Heart Psychological Therapies

Geelong 0408 791 097

Mind Works Geelong

Newtown 03 5222 5999

Multiple Sclerosis

Blackburn 1800 042 138

OKAY Therapy

Belmont 0488 096 777

Onecare Geelong

Geelong West 03 5229 2133

Sarah Kilpatrick

Ocean Grove 0431 892 352

Transcendent Psychology Wellways Australia Wendy Schembri Wunda Home & Community Care Services

Geelong 03 5221 8533 Fairfield 1300 111 400 Geelong 0401 972 603 Braybrook 0411 342 693

Providers servicing Gippsland Brain Rehabilitation Consultancy Carlton North 1300 366 226

Central Gippsland Health

Sale 03 5143 8600

R eg

Mental Health Victoria

Age Groups

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IBC

47526 47528 47567 47210 46190

170

DPS Guide to Disability Support Tasmania/Victoria 2020

VIC

How to Read see page 64 Area Map page 174

Provider Name Location Phone Providers servicing Gippsland (continued) Essence Community Care Braybrook 03 7012 4598 Gippsland Southern Health Service Strong Minds Psychology

Leongatha 03 5667 5555 Yarra Junction 0417 389 941

Wellways Australia

Fairfield 1300 111 400

Providers servicing Goulburn Valley Central Victorian Child Health Shepparton 03 5831 2413

Echuca Regional Health

Echuca 03 5485 5801

Essence Community Care

Braybrook 03 7012 4598

Kyabram District Health Service

Kyabram 03 5857 0200

Nexus Primary Health

Broadford 1300 773 352

Wellways Australia

Fairfield 1300 111 400

Wunda Home & Community Care Services

Braybrook 0411 342 693

Clear Thinking Mental Health Group

Alfredton 03 4343 1779

Cobaw Community Health Services

Kyneton 03 5421 1666

Distinctive Options

Sunbury 03 9740 7100

genU

Belmont 1300 558 368

Implexa

Ballarat 0498 121 618

Providers servicing Grampians Central West Bradshaw House - The Next Step Halls Gap 1300 283 297

InMind Solutions Lancaster Consulting Australia

Alfredton 03 5334 2822 Balwyn North 03 8652 1674

Wellways Australia

Fairfield 1300 111 400

Wunda Home & Community Care Services

Braybrook 0411 342 693

Providers servicing Loddon Mallee Central Victorian Child Health Shepparton 03 5831 2413

Christie Centre

Mildura 03 5023 2761

Clear Thinking Mental Health Group

Alfredton 03 4343 1779

Cobaw Community Health Services

Kyneton 03 5421 1666

Essence Community Care

Braybrook 03 7012 4598

Megan Dalla Santa Occupational Therapy Multiple Sclerosis Tara Byron

Mildura 03 5021 5569 Blackburn 1800 042 138 Strathfieldsaye 0423 964 095

Wellways Australia

Fairfield 1300 111 400

Wunda Home & Community Care Services

Braybrook 0411 342 693

Providers servicing Melbourne Academic Pathways

Eltham 0415 197 073

All Walks of Life

Emerald 0421 697 156

Autism Counselling

Boronia 0414 487 509

BOK Psychology

Niddrie 0409 950 671

breakthru

St Albans 1800 767 212

Carrington Health

Box Hill 03 9890 2220

R eg

Mental Health Victoria

Age Groups

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47526 47567 46114 46228 46235 46345 46735 46623 46638 46803

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171

VIC

How to Read see page 64 Area Map page 174

Provider Name Location Phone Providers servicing Melbourne (continued) Creative Healing Coburg 0425 730 692 Crisalida

Thornbury 03 9484 6299

Discovering Strength DPV Health

Melton South 0408 181 986 Meadow Heights 1300 234 263

Effie Ioannou

Oakleigh 03 9563 3335

Encompass Community Services

Geelong 03 5222 3377

Engage & Grow Therapies Ermha

Essendon 0418 165 892 Dandenong South 03 9706 7388

Flagtail

Highett 0431 090 703

Futures in Mind

Narre Warren 03 9796 2771

Gary Radler

Eltham 0417 340 994

Hansen Psychology healthAbility

Rosanna 03 9456 9758 Eltham 03 9430 9100

Healthy Young Minds Independence Australia

Bundoora 03 8406 7555 West Footscray 1300 032 774

Joining The Dots

Melbourne 0411 367 852

Kevin Heinze Grow

Doncaster 03 9848 3695

Life Without Barriers VIC

Richmond 03 8405 4400

Live Well Music Therapy

Brunswick 0438 887 591

Mind Ur Body

Greensborough 0409 505 071

Multiple Sclerosis

Blackburn 1800 042 138

Narelle Rigby

Parkdale 0406 323 319

OKAY Therapy

Belmont 0488 096 777

Psych Health Australia Reach & Belong RelateWell

Kew 0439 756 923

Caulfield North 0412 200 391

Spectrum Clarity

Hartwell 0418 490 814

Sunbury Community Health

Sunbury 03 9744 4455

This Moment Psychology Wellways Australia Wendy Schembri Wunda Home & Community Care Services

Greensborough 0419 347 232 Fairfield 1300 111 400 Geelong 0401 972 603 Braybrook 0411 342 693

Providers servicing North East A1 - My Care Provider (NDIS) Wangaratta 1300 998 774

Benalla Health

• • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • •

• • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • •

Glen Waverley 0490 604 122 Coburg 03 9354 8854

Sandra Ifrah Psychology

R eg

Mental Health Victoria

Benalla 03 5761 4222

Engage & Grow Therapies

Essendon 0418 165 892

Gateway Health

Wodonga 02 6022 8888

The Leap Centre

Wodonga 02 6024 1809

Wellways Australia

Fairfield 1300 111 400

Wunda Home & Community Care Services

Braybrook 0411 342 693

Age Groups

Services

• • • • • • • • • • • • • • • • • • • • • • • • • • • •

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47526 47528 47567 60407 46073 40255 41907 43755

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47526 47567

172

DPS Guide to Disability Support Tasmania/Victoria 2020

Tasmania region map To help you find providers that offer services near you, we have sorted the directory tables into a number of regions. You can use the map below to work out which region covers the area you live in.

Providers that have indicated they look after all of Tasmania or those that did not specify a region with DPS are listed

under â&#x20AC;&#x2DC;Providers servicing all of TASâ&#x20AC;&#x2122;. If a provider services one or multiple regions but not all, they will be listed in each of the applicable regions.

DisabilitySupportGuide.com.au

173

Victoria region map To help you find providers that offer services near you, we have sorted the directory tables into a number of regions. You can use the map below to work out which region covers the area you live in.

Providers that have indicated they look after all of Victoria or those that did not specify a region with DPS are listed

under â&#x20AC;&#x2DC;Providers servicing all of VICâ&#x20AC;&#x2122;. If a provider services one or multiple regions but not all, they will be listed in each

Moe

Sale

Gippsland G ippsland

North N orth EEast ast

Melbourne

Seymour

174

DPS Guide to Disability Support Tasmania/Victoria 2020

Portland

Horsham

Warrnambool

Ararat

Barwon Barwon South South West West

Bendigo

Loddon Mallee Grampians G rampians Central West

Mildura

Swan Hill

Geelong

Goulburn Valley

Wonthaggi

Eildon

Benalla nalla

Wangaratta

Wodonga

Bairnsdale B

Orbost

of the applicable regions.

YOUR ULTIMATE GUIDE FOR DISABILITY SUPPORT

KNOW SOMEONE LIVING WITH DISABILIT Y?

Disability Support Guide gives you all the information you need to make informed decisions and connect with the best support for you.

Disability Support Guide

7000+

PROVIDERS LISTED

DisabilitySupportGuide.com.au

/ TalkingDisability @TalkDisability_ DisabilitySupportGuide.com.au

175

Index Abbreviations.............................................................................................................. 7 Accommodation.................................................................................................. 117 Emergency............................................................................................................ 119 Long-term ............................................................................................................ 121 Provider Directory............................................................................... 125-128 Respite...................................................................................................................... 121 Shared living....................................................................................................... 122 Short-term............................................................................................................ 122 Specialist Disability Accommodation (SDA).............................. 123 Supported independent living............................................................. 124 Tenancy.................................................................................................................... 124 Advocates.................................................................................................................... 59 Age groups................................................................................................................. 16 Adults 18-64 years............................................................................................. 19 Kids 5-12 years..................................................................................................... 17 Preschool 0-4 years........................................................................................... 16 Seniors 65+ years.............................................................................................. 20 Teenagers 13-17 years................................................................................... 18 Advisors...................................................................................................................... 129 Provider Directory............................................................................... 137-146 Apply - NDIS how to............................................................................................ 22 Assessments........................................................................................................... 131 Provider Directory............................................................................... 137-146 Assistive technology........................................................................................ 149 Provider Directory............................................................................... 153-162 Behavioural support........................................................................................... 99 Provider Directory............................................................................... 104 -116 Capacity building supports .......................................................................... 43 Capital supports .................................................................................................... 41 Carers.............................................................................................................................. 60 Counselling services......................................................................................... 60 Financial support................................................................................................ 61 Respite care............................................................................................................. 61 Support groups.................................................................................................... 60 Support lines.......................................................................................................... 61 Case coordinators............................................................................................... 131 Provider Directory............................................................................... 137-146 Checklist...............................................................................................................37-38 Communication equipment...................................................................... 150 Provider Directory............................................................................... 153-162 Community access & inclusion................................................................... 66 Provider Directory......................................................................................85-96 Companion Card..................................................................................................... 57 Core supports .......................................................................................................... 40 Definitions and often used terms..........................................................8-9 Dietitians................................................................................................................... 100 Provider Directory............................................................................... 104 -116 Diversity........................................................................................................................ 62 Cultural and linguistic diversity............................................................. 62 LGBTIQ supports................................................................................................. 63 Religious and spiritual diversity .......................................................... 63 Domestic assistance............................................................................................ 69 Provider Directory......................................................................................85-96 Early Intervention.....................................................................................28, 100 About......................................................................................................................... 100 Early Childhood Early Intervention (ECEI)...................................... 28 Early childhood partners..................................................................... 24, 28 ECEI contact details........................................................................................... 24 Provider Directory............................................................................... 104 -116 Education .................................................................................................................. 54 Schooling options.............................................................................................. 54 Support.................................................................................................................... 134 Provider Directory............................................................................... 137-146 Educational toys.................................................................................................. 151 Provider Directory............................................................................... 153-162 Eligibility...................................................................................................................... 22 Employment ............................................................................................................ 55 Australian Disability Enterprises............................................................ 55 Disability Employment Services (DES).............................................. 55 176

Employment continued Employment options....................................................................................... 55 Employment support................................................................................... 134 Provider Directory............................................................................... 137-146 School Leaver Employment Supports................................................ 56 Volunteering........................................................................................................... 56 Equipment & Technology............................................................................ 147 Provider Directory............................................................................... 153-162 Financial....................................................................................................................... 53 Carer payments.................................................................................................... 61 Disability Support Pension......................................................................... 53 Newstart Allowance......................................................................................... 53 Provider Directory............................................................................... 137-146 Services.................................................................................................................... 135 Support....................................................................................................................... 53 Youth Disability Supplement.................................................................... 53 Flow chart - Start your NDIS journey here........................................... 2 Formal supports........................................................................................................ 5 Healthcare products........................................................................................ 152 Provider Directory............................................................................... 153-162 Home maintenance and gardening....................................................... 69 Provider Directory......................................................................................85-96 Home modifications........................................................................................ 152 Provider Directory............................................................................... 153-162 Housing...................................................................................................................... 120 Provider directory.............................................................................. 125-128 In Home & Community Support............................................................... 65 Provider Directory......................................................................................85-96 Informal supports.................................................................................................... 5 Intellectual disabilities..................................................................................... 14 Intervention support....................................................................................... 135 Provider Directory............................................................................... 137-146 Life skills....................................................................................................................... 72 Provider Directory......................................................................................85-96 Local Area Coordinators (LACs).................................................................. 23 Area map...........................................................................................................25-27 Contact details...................................................................................................... 24 Meals............................................................................................................................... 72 Provider Directory......................................................................................85-96 Mental Health..............................................................................................15, 163 Helplines................................................................................................................. 165 Mental health nurse...................................................................................... 166 Mental health support ............................................................................... 165 Provider directory............................................................................... 169-172 Psychologists....................................................................................................... 166 Psychiatrists......................................................................................................... 166 Psychosocial support.................................................................................... 167 Social workers.................................................................................................... 167 Support groups................................................................................................. 168 Types............................................................................................................................. 15 Mobility equipment......................................................................................... 152 Provider Directory............................................................................... 153-162 Multicultural support............................................................................... 62, 74 See also Diversity ............................................................................................. 62 National Disability Insurance Agency (NDIA)................................. 21 Who runs NDIS?................................................................................................... 21 National Disability Insurance Scheme (NDIS)................................ 21 Accessing the NDIS............................................................................................ 21 Eligibility................................................................................................................... 22 How to apply for the NDIS........................................................................... 22 Objectives................................................................................................................. 21 Partners of................................................................................................................ 23 Pricing.......................................................................................................................... 51 Understanding the NDIS............................................................................... 21 What support can I get.................................................................................. 39 National Disability Strategy............................................................................ 6 National Standards for Disability Services........................................... 6 Nutritionists............................................................................................................ 100 Provider Directory............................................................................... 104 -116

DPS Guide to Disability Support Tasmania/Victoria 2020

Occupational therapists................................................................................ 101 Provider Directory............................................................................... 104 -116 Often used terms and definitions..........................................................8-9 Paediatricians........................................................................................................ 101 Provider Directory............................................................................... 104 -116 Personal care............................................................................................................. 75 Provider Directory......................................................................................85-96 Physical disabilities............................................................................................. 14 Physiotherapists................................................................................................. 102 Provider Directory............................................................................... 104 -116 Plan management............................................................................................... 48 Agency managed............................................................................................... 48 Combination managed.................................................................................. 50 Plan managed....................................................................................................... 49 Self managed........................................................................................................ 49 Plan managers..................................................................................................... 135 Provider Directory............................................................................... 137-146 Plan review................................................................................................................ 35 Planning meeting................................................................................................. 32 Checklist.............................................................................................................37-38 During your meeting....................................................................................... 34 First plan.................................................................................................................... 35 Preparing for.......................................................................................................... 32 What to bring........................................................................................................ 33 Pricing............................................................................................................................ 51 Professionals.......................................................................................................... 100 Provider Directory............................................................................... 104 -116 Psychologists......................................................................................................... 102 Provider Directory............................................................................... 104 -116 Registered providers........................................................................................... 51 Respite......................................................................................................61, 75, 121 Provider Directory..............................................................85-96, 125-128 Rural...................................................................................................................................... Accessing supports when living rural (Featured story)..... 30 Sensory disabilities.............................................................................................. 15 Service agreement............................................................................................... 52 Shared living.......................................................................................................... 122 Provider Directory............................................................................... 125-128 Shopping...................................................................................................................... 72 Provider Directory......................................................................................85-96 Specialist Disability Accommodation (SDA)................................. 123 Provider Directory............................................................................... 125-128 Speech therapists.............................................................................................. 102 Provider Directory............................................................................... 104 -116 Sports, social and recreational support.............................................. 79 Provider Directory......................................................................................85-96 Support coordinators...................................................................................... 136 Provider Directory............................................................................... 137-146 Support packages................................................................................................. 39 Supported independent living................................................................ 124 Provider Directory............................................................................... 125-128 Tenancy...................................................................................................................... 124 Provider Directory............................................................................... 125-128 Therapeutic supports...................................................................................... 103 Provider Directory............................................................................... 104 -116 Therapists & Specialists................................................................................... 97 Provider Directory............................................................................... 104 -116 Transport............................................................................................................. 57, 80 Accessible transport......................................................................................... 57 Alternatives............................................................................................................. 58 Community transport..................................................................................... 58 Provider Directory......................................................................................85-96 Public transport................................................................................................... 58 Travel and holidays.............................................................................................. 81 Unregistered providers..................................................................................... 51 Useful phone numbers and websites...........................................10-11 Vehicle modifications..................................................................................... 152 Provider Directory............................................................................... 153-162

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