Disability Support Guide Eastern Australia (ACT/NSW/QLD/TAS/VIC) 2021/22 by DPS Publishing

2021/22

DISABILITY SUPPORT GUIDE Eastern Australia /

NSW

QLD

TAS

VIC

ACT

Your Journey | Choice & Control | Information & Supports ISSN 2652-3124

DisabilitySupportGuide.com.au | TalkingDisability.com.au / TalkingDisability | @TalkDisability_ 9

772652

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ALITY PSEst.QU1999

Mable is a website where people living with disability can find and connect directly with independent support workers. By joining Mable, you’re able to: Choose your independent support worker from over 10,000 people offering care and support services.

Choose which services you need from the wide range people offer through the website.

Choose when you receive those services so you can fit the support to your schedule.

Choose with confidence knowing all workers have the relevant Police and reference checks.

Scan the QR code to learn more, or visit mable.com.au

Quick Guide

Use this ‘Quick Guide’ to go straight to the information explaining different support services and directory tables of providers operating in Eastern Australia.

In Home & Community Support

48D

Child care Community access and inclusion Domestic assistance Home maintenance and gardening Life skills Meals and shopping Multicultural support Personal care Respite Sports, social and recreational support Transport Travel and holidays ACT Provider directory NSW Provider directory QLD Provider directory TAS Provider directory VIC Provider directory

49 50 50 51 51 51 54 54 54 55 58 58 60-61 63-75 77-89 90-94 95-108

Behavioural support Dietitians/Nutritionists Early intervention Occupational therapists Paediatricians Physiotherapists Psychologists Speech therapists Therapeutic supports Training/workshops ACT Provider directory NSW Provider directory QLD Provider directory TAS Provider directory VIC Provider directory

112 112 113 113 113 116 116 117 117 117 118-119 120-125 126-131 132-133 134-140

24-hour emergency accommodation Housing and public housing Long-term accommodation Respite Shared living Short-term accommodation Specialist Disability Accommodation Supported independent living Tenancy ACT Provider directory NSW Provider directory QLD Provider directory TAS Provider directory VIC Provider directory

143 144 145 145 145 146 146 147 147 148-149 150-154 155-163 164-166 167-170

Assessments Case coordinators Education support Employment support Financial services Intervention support Plan managers Support coordinators ACT Provider directory NSW Provider directory QLD Provider directory TAS Provider directory VIC Provider directory

174 174 174 175 175 176 176 177 179-180 181-190 191-197 199-200 201-207

Aids and equipment Assistive technology Communication equipment Educational toys Healthcare products Home modifications Mobility equipment Vehicle modifications ACT Provider directory NSW Provider directory QLD Provider directory TAS Provider directory VIC Provider directory

212 212 213 213 214 214 214 214 215-217 218-222 223-226 227-229 230-234

Mental health support Helplines Mental health nurses Psychologists Psychiatrists Psychosocial support Social workers ACT Provider directory NSW Provider directory QLD Provider directory TAS Provider directory VIC Provider directory

237 237 237 237 238 238 238 239-240 241-243 244-246 247-248 249-251

Therapists & Specialists

Accommodation

Advisors

Equipment & Technology

Mental Health

109

141

171

209

235

Contents From the Managing Editor............................................................................................................................................................. 2 Start your NDIS journey - flow chart............................................................................................................................... 4 Purpose of this Guide/How to use..................................................................................................................................... 5 About disability support services........................................................................................................................................ 6 Types of disabilities..................................................................................................................................................................................... 8 Disability at different ages. .........................................................................................................................................................10 Understanding the NDIS................................................................................................................................................................16 Eligibility...................................................................................................................................................................................................................17 How to apply for the NDIS..........................................................................................................................................................17 Partners of the NDIS..............................................................................................................................................................................18 Early intervention under NDIS..............................................................................................................................................19 Planning meeting and your first plan.......................................................................................................................21 Planning meeting checklist........................................................................................................................................... 26 -27 What support can I get?..................................................................................................................................................................28 What is Core support?........................................................................................................................................................................29 What is Capital support?................................................................................................................................................................30 What is Capacity building support?.............................................................................................................................31 Managing your plan..............................................................................................................................................................................36 NDIS pricing........................................................................................................................................................................................................39 Financial support........................................................................................................................................................................................41 Education................................................................................................................................................................................................................42 Employment and volunteering options...............................................................................................................43 Accessible transport..............................................................................................................................................................................44 Disability advocates...............................................................................................................................................................................45 Carer support....................................................................................................................................................................................................46 In Home & Community Support.................................................................................................................................. 48D In Home & Community Support Directory.......................................................................................60 -108 Therapist & Specialists...................................................................................................................................................................109 Therapists & Specialist Directory...................................................................................................................118 -140 Accommodation.....................................................................................................................................................................................141 Accommodation Directory.....................................................................................................................................148 -170 Advisors.................................................................................................................................................................................................................171 Advisors Directory.................................................................................................................................................................179 -207 Equipment & Technology. .......................................................................................................................................................209 Equipment & Technology Directory........................................................................................................215 -234 Mental Health..............................................................................................................................................................................................235 Mental Health Directory..............................................................................................................................................239 -251 Resources............................................................................................................................................................................................................252 Definitions & terms..............................................................................................................................................................................252 Abbreviations...............................................................................................................................................................................................253 National useful phone numbers and websites.....................................................................................254 ACT useful phone numbers & websites............................................................................................................256 NSW useful phone numbers & websites...........................................................................................256, 260 ACT/NSW region map. ...................................................................................................................................................................259 QLD useful phone numbers & websites............................................................................................261, 264 QLD region map. .....................................................................................................................................................................................262 TAS useful phone numbers & websites.............................................................................................................265 TAS region map........................................................................................................................................................................................266 VIC useful phone numbers & websites................................................................................................267, 270 VIC region map..........................................................................................................................................................................................269 How to read the tables ................................................................................................................................................................271 Index...........................................................................................................................................................................................................................272

Feature stories

Jamie-Lee’s story - “Don’t let anyone tell you . . .”..................................................... 14 -15 So much more than an adventure................................................................................................... 34 -35 Paul’s in the driver’s seat.................................................................................................................................. 52 -53 A mother’s fight to never give up............................................................................................. 114 -115 DisabilitySupportGuide.com.au

From the Managing Editor It’s my pleasure to welcome you to the

Disability Support Guide

Disability Support Guide Eastern Australia 2021/22.

Eastern Australia

A publication to help you find your way through the many

(ACT/NSW/QLD/TAS/VIC) 2021/22

different options and considerations when learning about

Printed September 2021

and searching for disability support.

RRP $12.95, inc GST

You may be on the search for information about disabilities or

Managing Editor Margot White

margot.white@dps.com.au Chief Executive Officer Michelle Beech

trying to find out how to access Government funding. Or you

may be looking to find local support services to help out at home, develop new skills or help you be part of the community when living with disability.

As a parent of a child on the autism spectrum I know what it’s like to feel overwhelmed and confused by the enormous amount of information, as well as the long journey, from the first inkling at two and a half that ‘something wasn’t right’, to an official diagnosis just shy of his eighth birthday.

Having experienced the long road of countless visits to specialists and therapists, going through numerous assessments in search for a diagnosis, then working through all

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Proudly produced and printed in Australia The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. Images within this publication may have been altered from their original format. Images: Shutterstock.com © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® D isability Support Guide trademark, DPS Guide to Disability Support is pending registration.

the different support options out there and finding the best one for us while trying to

access the NDIS and preparing for our first plan, I know just how much a support guide like our Disability Support Guide can help.

The disability journey is unique to each and every person and their family and carers, and we know that everyone enters the path of information gathering and decision

making at different stages. But, for almost everyone on the disability journey, one thing is clear: navigating the maze of disability support services can be overwhelming and every situation is unique.

In a time when emotions are high and you really should be able to focus your attention on making sure you and your loved one receive the best supports possible, you

shouldn’t have to spend endless hours researching how an occupational therapist can help your child or who to contact for information about modifying your home to help you live independently.

With the knowledge that no two people face the same challenges or have the same needs, and knowing the importance of being able to find the best support for your circumstances in order to make informed choices, we have developed this Guide alongside our online resource DisabilitySupportGuide.com.au.

We have collected all the information you need in one go-to-place, explaining what is

involved and what you can expect. Amongst the information you’ll also find a handful of case studies from people who have travelled the road to supports before you and were willing to share their experiences.

On top of that we have included an extensive list of service providers to help you reach your goals and live your best life with the right supports in place.

So, whether you are searching for yourself, a child, a partner, parent, friend or other

loved one, the Disability Support Guide is here to help you live your best life with the right supports and information.

And when you’re ready to share the story of your disability journey please contact me on 08 8276 7999 or send me an email at margot.white@dps.com.au.

Margot White – Managing Editor

Disability Support Guide Eastern Australia 2021/22

DisabilitySupportGuide.com.au

Start your NDIS journey here I am new to NDIS

I have NDIS approval

Check if you are eligible and apply for funding

Get ready for your planning meeting

Contact NDIA

1800 800 110 or visit DisabilitySupportGuide.com.au Read more on page 17

Read more on page 25

NDIS – National Disability Insurance Scheme

Purpose of this Guide The number of Australians living with disability under the age of 65 is growing. Currently the National Disability Insurance Scheme (NDIS) supports more than 450,000 people, but that number is expected to grow to 530,000 over the next few years. Most importantly, the NDIS gives you

more choice and control over the supports you receive.

In 2018, DPS Publishing made the decision to

apply their more than 20 years knowledge of providing the Aged Care Guide into a State

and Territory focused guide for disability and launched the Disability Support Guide.

Just like the much-loved Aged Care Guide, the

Disability Support Guide is a starting point for

people with disability, their families, carers and

even service providers, no matter what stage of the journey you are at. The Australian Government is working with the

It will help you navigate and understand your

for those in need now and into the future.

and overwhelming time, and help create some

disability sector to improve and set up supports The NDIS was first trialled in 2013, before

needs and position in what is often a confusing order among the confusion.

gradually rolling out nationally between 2016-2020.

The national program provides support for

people with disability, their families and carers

and aims to build skills and capability so you can participate in your community.

How to use the Guide

In this Guide you’ll find

relevant, up-to-date and

accurate information to assist you on your journey

This Disability Support Guide Eastern Australia

the system and seeking disability supports for

people living in Australian Capital Territory,

In the back half of the book, starting

edition covers disability support options for New South Wales, Queensland, Tasmania and Victoria.

Inside these pages, you’ll find relevant, up-to-

date and accurate information to assist you on your journey. From navigating the NDIS and

learning about the different types of disabilities, right through to finding disability supports that suit your needs.

In the first part of the Guide you will find information articles on a range of topics,

alongside inspiring feature stories from fellow

Australians who share their journey of navigating

themselves or their loved one.

from page 48D, you’ll find six sections

covering In Home & Community Support,

Therapists & Specialists, Accommodation, Advisors, Equipment & Technology and

Mental Health. These sections provide useful information about some of the most

commonly searched support services. These colour coded sections also include

directory tables of a number of providers that

have verified their listings with DPS, indicating that they deliver services in Eastern Australia.

DisabilitySupportGuide.com.au

The tables are particularly handy for discovering

The printed Disability Support Guide also

the specific supports different disability

interconnects with our online resource

practice or can come to you, as well as what age

Here you can find a complete overview of

providers offer, if they deliver their services in a groups they focus on.

To get an understanding of how to read the tables go to page 271.

In the ‘Resources’ section, starting on page 252, you’ll also find a NDIS planning meeting

checklist, and State and Territory specific

information such as useful phone numbers

DisabilitySupportGuide.com.au.

providers and services registered for each State and Territory.

Type the listed ‘DSG Web ID’ from any provider inside the Guide in the search bar on the

homepage to locate more information about who they are and what they offer.

and region maps.

About disability support services For some people with disability life can be made easier when they have access to support. In Australia, there are lots of support options available, depending on the type of disability that you have and where you live. Formal supports

There is a large range of for-profit and

not-for-profit disability support services in Eastern Australia that can provide support

for people with disability. These range from

smaller organisations such as local churches

and community organisations to larger national operators.

Formal supports can be a good way to get

focused assistance, such as medical support, therapies, domestic assistance or personal

care, provided by experienced and trained support workers.

There is also support available to help your carer look after you or to help them when they are

Informal support

One of the most commonly used types of

disability support is informal support. Any help you’re receiving from family, friends and social networks and that you’re not paying for is considered informal support.

If you are using informal support it can still

be useful to have a system in place, such as a calendar or spreadsheet, to coordinate who

helps out with what and when, to ensure you have support when you need it. 6

Disability Support Guide Eastern Australia 2021/22

unable to support you because of illness or if they need to take a break.

You can read more about carer support on page 46.

Discover a range of formal disability support providers and services in the directory

section starting on page 48D or head to DisabilitySupportGuide.com.au

Government funded services If you have a disability you may be eligible

for disability support through Government funded services.

This can range from in home support, such

as domestic assistance, through to support in

other ways such as disability support officers to help young people navigate school and family

situations or accessing respite away from home. The Government also provides funding to

access groups that can provide social support for people with disability, their parents and carers. This can be an important aspect of

helping people with disability enjoy a fulfilling

life, including being able to interact with peers to the best of their ability.

The National 3. Plan, deliver, assess and review services and supports to ensure they help build on your strengths and reach your goals.

4. Seek regular feedback as a basis to inform individual and organisation-wide service reviews and improvement.

5. Manage the service in a transparent, fair, equal and responsive way.

6. Ensure effective and accountable service

management and leadership to maximise outcomes for all individuals.

The National Standards are in place to make

sure that people with disability are at the centre of the planning and delivery of support services

from, it can be worth speaking to your doctor.

Like the National Standards for Disability

plan taking into account your current and

to protect and promote your human rights.

service providers.

supports you access, address disability issues,

They can help you to design a care and support

Services, the National Disability Strategy works

future needs. They can also direct you to local

The Strategy aims to improve the services and

National Standards

guide Government activity across mainstream

disability services and support as everyone else right across the nation, the Australian

⃝ Protecting you from discrimination,

advocacy organisations and peak disability

⃝ Offering you financial security

rights and outcomes of people with disability by encouraging choice and control.

The National Standards also help maintain the quality of disability services by ensuring they: 1. Promote your individual rights to freedom of expression, self-determination and

decision-making, as well as actively prevent

abuse, harm, neglect and violence of people with disability.

2. Work alongside you, your family, friends

and carers to promote opportunities for

meaningful participation and active inclusion in society.

encourage

choice and control for

people with disability

The Strategy has five main focus areas:

Designed with the help of people with disability,

bodies, the National Standards focus on the

services and

create a more inclusive Australia.

⃝ Making sure your community is inclusive

families, friends, carers, service providers,

of disability

and disability specific areas of public policy and

Government has created some guidelines known as the National Standards for Disability Services.

the quality

control of your life.

National Disability Strategy

To help ensure you are accessing the same

help maintain

so that you are given the opportunity to take

If you are not sure about what sort of services you or the person you care for could benefit

Standards

and accessible

violence, abuse and neglect

through employment, housing and business opportunities

⃝ Ensuring you have equal rights to

participate in lifelong learning including early childhood education, vocational training, additional education and transition into employment

⃝ Maintaining your health and wellbeing

through health services and promotion

Overall, the National Standards for Disability

Services and National Disability Strategy aim

to support you during all stages of your life by ensuring high-quality services are available

to help you reach your potential within your local community.

DisabilitySupportGuide.com.au

Types of disabilities In general, a disability is a physical, mental, cognitive or developmental condition that is likely to be permanent and limits a person’s ability to engage or take part in everyday activities or interactions. There are many different types of disabilities

and each one can affect people in different ways. There are different causes of disability. The

condition may be due to a genetic condition, the result of an injury or illness, or can be caused by complications during pregnancy or birth.

However, sometimes the reason for disability is simply unknown or can’t be determined.

The different types of disabilities can roughly

be grouped into four main categories: physical, intellectual, sensory and mental health.

Physical disabilities A physical disability involves long-term or

permanent loss of part of your body’s physical

function. It can affect your mobility, stamina or skills in performing tasks. Physical disabilities

can be genetic and the result of something that happened during pregnancy or birth or can happen as part of an illness or injury.

Physical disabilities commonly involve

Intellectual disabilities

impairments of the neuromusculoskeletal

There is a wide range of intellectual disabilities

acquired brain injury, cerebral palsy, epilepsy,

to person.

system, such as amputation, accident or injury, motor neurone disease, multiple sclerosis,

muscular dystrophy, Parkinson’s disease, polio, respiratory disorders or spina bifida.

For more information on physical disabilities, visit DisabilitySupportGuide.com.au

and the level of disability can vary from person Somebody with an intellectual disability

may have a reduced ability to think, learn

or communicate which poses challenges in

relationship building, education, behaviour, inclusion and employment.

Intellectual disabilities can be genetic or caused by complications during pregnancy or birth,

Around one-third of Australian households include a person with disability

through some illnesses, exposure to alcohol and drugs or after an accident.

The most common intellectual disabilities

include autism, developmental delay, Down

syndrome, fetal alcohol spectrum syndrome and fragile x syndrome.

To find out more about intellectual disabilities, visit DisabilitySupportGuide.com.au 8

Disability Support Guide Eastern Australia 2021/22

Sensory disabilities Everyday we use our senses to understand the world around us. For someone with a sensory disability this is particularly difficult.

A sensory disability affects a person’s senses; their sight, hearing, smell, touch, taste or spacial awareness.

People with sensory disability may feel sensory input more or less intensely than other people which impacts on a person’s ability to interact in different environments and perform daily activities.

response to sensory demands. For

example, deficits in balance, gross motor and fine motor coordination and the

ability to perform skilled, familiar and/or

For people with sensory difficulties there are three main components:

⃝ Sensory modulation disorder is a

novel motor actions.

⃝ Sensory discrimination disorder is a

problem with sensing similarities and

problem with turning sensory messages

differences between sensations. For

the nature and intensity of the sensory

or auditory input, inattentiveness,

to touch, movement, sounds, odours and

school performance.

into controlled behaviour that matches

example, incorrect processing of visual

information. For example, over-reactions

disorganisation and poor

tastes can cause discomfort, avoidance, distractibility and anxiety.

⃝ Sensory-based motor disorder is a

problem with stabilising, moving or planning a series of movements in

The most common sensory disabilities include

autism, hearing impairment, sensory processing disorder and vision impairment.

For more information on sensory disabilities, visit DisabilitySupportGuide.com.au

Mental health Someone with a sensory disability may feel sensory

According to the World Health Organisation,

It is important to remember not all mental

every individual realises their own potential,

under the National Disability Insurance Scheme

mental health is a state of wellbeing in which can cope with the normal stresses of life, work

productively and is able to make a contribution to their community.

Severe mental health conditions can cause

psychological disabilities. Someone living with

input more or

a mental illness may withdraw from work,

less intensely

thoughts, moods, behaviour and the way

than other people

education and social activities as it affects people perceive the world around them. People with mental illness may require medication or regular psychological

assessments to manage their condition.

health conditions are considered a disability

(NDIS). However, if the psychosocial disability is permanent or likely to be permanent, has a

significant impact on the person’s everyday life

and their ability to participate in the community and is likely to require lifelong support, you may receive NDIS support, providing you meet the other age and residency requirements.

Common mental health conditions include

schizophrenia, obsessive compulsive disorder,

post traumatic stress disorder and depression. To find out more about psychosocial disability, head to DisabilitySupportGuide.com.au. DisabilitySupportGuide.com.au

Disability at different ages Living life through different stages, from infancy to early childhood and primary school age, adolescence, adulthood and into old age, all have their own challenges and demands. For a person with disability, going through

these developmental transitions means that the focus and supports may change over time.

The focus of supports for a child with disability in primary school won’t be the same as for an adult. And a teenager on the path to

independence has different challenges from

a person with disability nearing the age of 65

who may be looking at a possible transition into aged care services.

To help you find age appropriate support, age groups are highlighted within each directory table in the second half of this Guide.

For preschool children with disability, early intervention is the best way to support their development

Preschool 0 - 4 years The first few years of a child’s life are a very

Early intervention will work best when tailored

things, discover the world and reach important

early intervention proving the most effective.

exciting time. As we watch them learn new

milestones, it is an especially pivotal time for a child with special needs.

However, the quality of therapy is always better than the quantity.

For preschool aged children with disability, early

Most therapies can be undertaken at a range of

development. If you have questions or concerns

home, in a therapist’s office, at child care or

intervention is the best way to support their

about your child’s development speak to your GP or paediatrician. They can monitor your

child’s progress and direct you to other health services if needed.

to your child’s individual needs with intensive

locations including in the comfort of your own kindergarten or online via video conferencing. Some common therapies for preschool aged children include occupational therapy for

fine motor skills, physiotherapy for balance,

Once your child has been diagnosed, your

sitting, crawling and walking, and speech

suited to your child. Your therapy options could

eating and drinking skills. Disabilities such

intervention with a therapist or a group session

hearing and vision impairments may require

doctor can suggest therapies or services best

therapy to help with speech, language and

involve parent-child therapy, one-on-one

as autism spectrum disorder, cerebral palsy,

with other children.

specialised support.

Disability Support Guide Eastern Australia 2021/22

A range of early intervention therapies are

available through hospitals, community health centres, specialist disability services or early intervention services.

When choosing early intervention therapies and services for your child, make sure they are: ⃝ Family and child focused

⃝ Flexible and allow yourself and other family members to work alongside your child

⃝ Monitoring progress regularly

⃝ Specifically designed for children with disability.

It’s important to remember every child is

different and no single program will suit every child with disability and their family.

As a parent, it’s vital to do your research, ask questions and focus on what you want for

you and your child, when planning their early intervention strategies.

⃝ Tailored to your child’s needs

You can find a range of support options in the

⃝ Well-structured and supportive

DisabilitySupportGuide.com.au.

⃝ Focused on the development of new skills

directory tables starting on page 48D or visit

⃝ Proven effective through evidence-based research on real people

⃝ Developmentally appropriate with tailored plans and qualified staff

Kids 5 - 12 years

Every child is different and no

single program will suit every child with disability and their family

Between the ages of five and 12, your

A range of disability support options are

world gets bigger and they start to further

schooling years, with most schools catering to

child continues to grow and develop, their

expand important relationships outside the family environment.

available to help your child throughout their

children with disability. To find out more about educational support, turn to page 42.

Becoming independent, developing friendships,

Supports may change as your child gets older

how to manage problems and conflicts can

and support services to make sure they still

getting along with people and learning

be challenging skills to master for children with disability.

Helping your child to work through those challenges and teaching them tools and

strategies to manage different situations and

people are important skills to develop during those years.

For many children with a disability, schooling

can be a challenging time. However, there are a number of ways to make this easier and ensure they feel supported by parents, teachers and peers as they develop lifelong skills.

As a parent of a child with disability you are able to choose the best option for your child and

your family, regardless of their level of disability. Besides choosing the type of school, there are

other aspects to consider such as financial costs,

and you may want to check in with therapists meet your child’s needs.

As your child approaches high school age, you

may want to consider putting supports in place

to assist with the transition from primary school to high school.

Adding community supports, such as local

sporting clubs, community activities or support groups, can all be an extra social component that can benefit your child’s development at this age.

Getting your child the support they need as early as possible puts them in good stead

for the future. You can find disability service

providers offering a range of supports in the back half of this Guide starting on page 48D or visit DisabilitySupportGuide.com.au.

accessibility and safety.

DisabilitySupportGuide.com.au

Challenges

Teenagers 13 - 17 years

may arise

Transitioning to adulthood is a huge emotional

Government bodies also provide a myriad of

changes, secondary education and preparing

with disability. Keeping an open line of

and psychological step, where hormonal for employment play a key role.

information on adolescent issues for people

communication between parents and doctors is

During this time, teenagers often feel self-

just as important.

views and opinions of those around them.

the transition of people with disability from

conscious and pay particular attention to the

A number of programs are available to help with

It is important for people with disability to have

high school to the workforce. Often these are

learn life skills and find their way into becoming

credit towards their high school accreditation

the necessary supports to navigate adolescence,

run as vocational training, where students gain

independent adults.

through a work placement. This enables them

Challenges may arise during puberty with hormonal and body changes. There are a

number of health workshops that can help people with disability and their families

understand the changes that are taking place.

to learn lifelong communication, teamwork and time management skills while building

during

puberty with hormonal and body changes,

stress and low self esteem

relationships with customers and colleagues. Most high schools also provide career

counselling which can help people with

disability decide on a career path, establish a plan and set goals for getting there.

For people with disability, the transition into adulthood can

be daunting and overwhelming,

but support from family, friends, colleagues and teachers, among other support staff, can help

them reach their full potential. For a list of support options go to

the directory section of this Guide starting on page 48D or visit

DisabilitySupportGuide.com.au.

Adults 18 - 64 years With some planning, support and

Adults living with disability face a variety of

can learn new skills, build relationships, be

in the workplace. There may be barriers around

encouragement most adults with disability part of the community, and ultimately live a meaningful life.

Approximately one in six adults with disability live independently, and for those who don’t,

an accommodation, support and financial plan

needs to be put in place for when their parents or carers are unable to support them anymore.

challenges on a daily basis in the community and attitude, communication or physical obsticals. Alongside discrimination and accessibility,

the main barrier adults with disability face are opportunities for employment.

Statistics show approximately 53% of people

with a disability aged between 15 and 64 years

old are currently employed, compared to 83% of people without a disability.

Disability Support Guide Eastern Australia 2021/22

The Department of Social Services’ Disability

Employment Services (DES) offers employment

assistance for job seekers with disability across a network of Australian organisations.

These organisations play a pivotal role in

helping people with disability, injury or a health condition prepare, search for and maintain employment.

The Government’s Job Access initiative is

a national hub providing information and

resources to people with disability, employers and service providers.

Read more about employment and volunteering options on page 43.

Photo: Daryl Charles - supplied by Eurella Community Services, NSW

Seniors 65+ years Just over half of Australians aged over 65 years

CoS provides accommodation support,

older Australians living with a profound or

therapy and behavioural support, community

old live with a disability, with almost 20% of severe disability.

The likelihood of living with disability increases

access such as life skills development and recreation programs and respite.

with age. Two out of five people with disability

If you are not eligible for the CoS program and

nine in 10 people aged 90 and over (88%) have

receive assistance through Government funded

are aged 65 years or older, whereas almost a disability.

Just over half of Australians aged 65 years and over live with a disability

community support such as counselling,

aged over 65 years old you may be eligible to aged care supports.

If you became a participant of the National

The AgedCareGuide.com.au website can

turned 65 years old, you can continue to receive

types of aged care options available, eligibility,

Disability Insurance Scheme (NDIS) before you services funded by the Scheme, as long as it meets your needs.

If you live in an area where NDIS is available but

help you find information about the different referrals to service providers and the cost of your aged care support.

The printed Aged Care Guide offers detailed

you are over 65 years old you will not be eligible

information about all Government and non-

have been receiving previously through a State

well as a comprehensive list of home and aged

for NDIS support. In this case the supports you

or Territory funded disability support program will continue but they will be transferred to a national program called the Commonwealth Continuity of Support (CoS) Programme. This program, run by the Australian

Government’s Department of Health, will make

Government aged care options available, as care providers and retirement communities in Australia.

Order a copy of the Aged Care Guide

for your State or Territory by visiting

AgedCareGuide.com.au or call 1300 186 688.

sure you’ll receive ongoing support at the same level as before. Your fees won’t change and you can stay with the same service provider.

DisabilitySupportGuide.com.au

FEATURE STORY

Jamie-Lee’s story “Don’t let anyone tell you how you can live your life” Proving to herself and others that she can live independently allows Jamie-Lee to enjoy the lifestyle she wants to lead and provides her with the space she needs to explore her love of writing. Proving to herself and others that she

but Jamie-Lee, now 30-years-old and

“However, when I moved out of

Lee to enjoy the lifestyle she wants

the condition stop her from living the

really worried about the level of help

can live independently allows Jamieto lead and provides her with the

space she needs to explore her love of writing.

Jamie-Lee was diagnosed with

Friedreich’s Ataxia at the age of 11, a degenerative nervous system

condition which causes disruption

of the electrical messages the body

sends between the brain, spinal cord and muscles.

The condition affects a person’s coordination and movement,

reliant on her wheelchair, refuses to let way she wants.

Help with physical activities “My condition progresses so I started

out not needing a lot of help, then over the years my needs have grown and I I need help with most of my physical activities,” Jamie-Lee explains.

receive the right support, but I know it’s the best decision I’ve ever made for myself.

“I surprised myself too, I didn’t

She has carers who

help her with personal

care such as showering,

in charge of my own home.”

able to move around her home and go to numerous therapy appointments without worry.

know whether I would need to stay in the group home but I love being in charge of my own home.”

Independent living Moving into her Specialist

Disability Accommodation apartment in the city of Brisbane just over a

year ago gave Jamie-Lee space to be

independent, without any room mates, and she calls it her “bachelorette pad”.

She also takes her support workers on

She has a team of support workers who

she just “enjoys what life has to offer”.

they did in the group home.

spontaneous social outings and says

help with physical activities, just as

When Jamie-Lee moved out of her

Having the choice to play by her own

the services she needed in a group

comfortable, she says.

parents’ house she was supported by home setting with a roommate, but she says she quickly discovered it wasn’t the home she wanted.

“I found that it didn’t suit me, I didn’t want to live my life dwelling on my

disability and I struggled to connect

“They didn’t know whether I would

“I love being

With the help she needs Jamie-Lee is

Photo: Supplied

I needed.

think I’m high-needs now, so

toileting and dressing.

Jamie-Lee lives independently in a supported apartment.

the group home my parents were

with any of the other residents,” she says.

Disability Support Guide Eastern Australia 2021/22

rule book has made her life much more “I love being able to choose who I live

with and maintain my independence.” Her determination to live

independently is strengthened by what she has been able to achieve in spite of her diagnosis and in opposition to the

limiting views other people have had of

FEATURE STORY

her condition, not understanding that the diagnosis will not define her life.

“When I was first diagnosed the doctor who diagnosed me told my parents that I wouldn’t live past 20, so I was given a really short life expectancy

and obviously they turned out to be wrong,” she explains.

She thrived at school and completed a Bachelor of Journalism with first class honours.

“I’ve always found school and uni really understanding of my condition - I

actually loved it,” Jamie-Lee adds. “The only thing I don’t love is other

people’s ignorance around disability,

it really frustrates me, but I do think it makes life interesting.”

Meaningful work Education is now the focus of

Jamie-Lee’s work as a lived experience

Photo: Supplied

associate, with the very same

“I’m thrilled to be working with the

Specialist Disability Accommodation

of website I would’ve loved

organisation which connected her to and the apartment that enables her to live alone.

She writes about her experience

with the group home she previously

lived in and the opportunities which her supported apartment is able to provide her.

The job also involves sharing

knowledge of the ‘Housing Hub’

website, which can link people with

disability across Australia to exactly the kind of housing they want - including independent apartments, group homes and private properties - with all the supports they need. Jamie-Lee says

the website is an

important tool for

people with disability to help them find the

best housing for their

Housing Hub website, it’s the kind when I moved out of home,” she says.

“I think this website is something that could help future

generations, now

and what you can do.”

Sharing experiences Aside from pursuing her love of writing through her job and advocacy work,

Jamie-Lee has also been able

that I wish I’d had growing up.”

chosen lifestyle as it makes it

easy to see the options available.

“I just hope that I can

be the role model in a

wheelchair that I wish

I’d had growing up, for

can live your life

for housing.”

in a wheelchair

people in the same situation.

tell you how you

different way of looking

the role model

experiences and helping other

“Don’t let anyone

having access to a

“I hope I can be

“I’m really into writing down my

to get support to write a fiction book about

overcoming disability, which she has

nearly finished. “I have found someone

who will write what I

want to write which really

helps me,” she says.

future generations.

“Writing is something I

struggled with when I lived

in a group home because I

wasn’t getting the care I wanted.

“I got the care I needed, but not the

care I wanted because of all the rules I had to follow.

“I didn’t have anyone to help me type

up what I wanted, which meant writing for me was a slow and frustrating process.”

Her message to the audience she

writes for - which includes anyone with a disability looking for housing options - is “don’t let anyone tell you how you

can live your life and what you can do”. “Do it your own way and tell them to get lost.”

DisabilitySupportGuide.com.au

Understanding the NDIS The National Disability Insurance Scheme (NDIS) is an Australian Government initiative that was established to provide all Australians aged under 65 years and living with disability, with reasonable and necessary support in their everyday life, to help them live as independently as possible. The NDIS was officially launched in 2016 after a successful three year trial period. The Scheme has been introduced to centralise disability

support and replace most State and Territory based funding. It aims to give all Australians

access to similar supports regardless of where they live.

It is set up as an ‘insurance scheme’ which means that it takes a lifetime approach by

providing people with disability, their families

and carers with funding for support needed to provide long-term outcomes.

Who runs it?

The National Disability Insurance Agency (NDIA)

You may also be entitled to Capital supports

agency coordinating the NDIS.

equipment such as wheelchairs, assistive

is the independent Australian Government

which will give you access to resources or

It is the central body that will provide

technology and home or car modifications.

to services and activities, in order to deliver the

building supports that will help you develop

information and referrals, linking participants

There will also be an option for Capacity

best individualised plans in the Scheme.

life skills, educational opportunities or help you

NDIS objectives The NDIS funds supports that are necessary for you to achieve your goals.

The Scheme recognises that needs and goals are different for everyone but the overall aim is to:

⃝ Help you develop greater independence ⃝ Assist you to get more involved in the community

⃝ Support you in getting a job ⃝ Find ways to improve your overall wellbeing.

Services and support

In your NDIS plan you are able to receive

Core, day-to-day living support for a range

of activities so you can start or continue your participation in the community.

find employment.

For more information on Core, Capital and

Capacity building supports turn to page 28.

Accessing the NDIS

You may be eligible to access NDIS supports if you live in Australia and have Australian

residency, are aged between seven and 65

and have a disability that affects your ability to perform everyday activities.

If you meet the eligibility criteria, have a lifelong

condition recognised under the NDIS or if you’re a child up to six years old with developmental

delay that can be reduced by early intervention, you can access the scheme.

The NDIS recognises that each person has

different needs and it works by allocating you

funds to implement an agreed plan of supports specific to your needs. The support plan may change over time to reflect any progress in your situation and any changes in your personal circumstances.

Disability Support Guide Eastern Australia 2021/22

Eligibility The National Disability Insurance Scheme (NDIS) is available to support people living with disability in Australia. Before you can access the Scheme, you must first meet its eligibility criteria. Anyone meeting the NDIS eligibility is called a participant and through the Scheme they

will be able to access funded supports and an individual plan.

Supports and funding through the NDIS are

⃝ Availability in your area

To access the NDIS, it must be available in your area.

⃝ What disability you have

You must be living with a disability that

available to anyone with intellectual, physical

affects your ability to perform everyday

will be provided to all Australians who meet the

recognised under the NDIS as needing

or mental health (psychosocial) conditions and

activities. The condition must be

access requirements.

‘reasonable and necessary supports’.

To determine if you can access supports under the NDIS you need to meet a number of access requirements:

Most people with intellectual, physical or mental health (psychosocial) conditions are eligible for NDIS support. OR;

You qualify under the NDIS early

⃝ Your age

The NDIS is only available to people with disability under the age of 65.

⃝ Your residency status

You must be an Australian citizen,

permanent resident or hold a Protected

Special Category Visa to be allowed access

intervention requirements if you are a child up to the age of six with a

developmental delay that can be reduced by early intervention supports.

If you think you meet the eligibility criteria, you can apply to join the NDIS.

to NDIS supports.

NDIS supports aim to:

• help develop

independence

• assist to get

involved in the community

• support in

getting a job

• improve overall wellbeing

How to apply for the NDIS You will only be able to access the NDIS if you meet all of the eligibility criteria.

To become an NDIS participant and receive NDIS support, you will need to contact the NDIA and

If your application has been approved

you will be contacted by the NDIA or a

Local Area Coordinator (LAC) to arrange a planning meeting.

request an Access Request Form. Call the NDIA

It is important to note that there can be a wait

Form or visit ndis.gov.au.

being accepted as an NDIS participant and

on 1800 800 110 to request an Access Request Within the form you will be asked to confirm

for your application to be processed or between having your planning meeting.

who you are and you’ll need to answer a

While you wait you can access privately funded

NDIS access requirements. You may also be

management plan to access specific services.

your disability.

and how to prepare for a planning meeting

number of questions to see if you meet the

supports or get a referral from your GP to get a

asked for some additional information about

You can read more about what to expect

Once all the sections of your Access Request

on page 21.

Form have been completed it must be

submitted to the NDIA for consideration. DisabilitySupportGuide.com.au

Partners of the NDIS The National Disability Insurance Scheme (NDIS) is delivering the best support possible to assist people with disability in exercising their right to choice and control. Currently more than 450,000 people are accessing the NDIS and that number is continuing to grow. Throughout ACT, New South Wales,

Once your plan is approved, the LAC helps

365,000 people are supported by the NDIS.

implementation, and they will ensure you

Queensland, Tasmania and Victoria, more than To be able to support participants in their local community, the National Disability Insurance

people with disability in the community to help

providers, explore and link you with community

Local Area Coordinators One of these partners are Local Area

Coordinators (LACs). They assist the NDIA in

working with you as a participant to set goals as well as prepare and implement your plan. They have been selected for their deep

understanding and knowledge of disability and

are their

main contact point for

the NDIS. They will

work with you to set

your goals

and create a plan to

achieve those

its impact on individuals, families and carers. LACs have three key roles: ⃝ linking you to the NDIS ⃝ providing you with information and support in the community

⃝ working with your local community

plan, choose and connect with service

and mainstream options and re-assess your supports with you and your family as your plan progresses.

LACs are your key contact in discussing your NDIS plan and answering any questions you may have and they will help you evaluate

your current supports during your annual plan reviews.

NDIA managed areas In most cases, people entering the NDIS will

communicate with their local LAC about their

plan. However, some regional and remote areas

are not serviced by a LAC partner. In that case the NDIA will work with you directly to connect you to supports in your area.

to make sure it’s both welcoming and

Call the NDIS on 1800 800 110 to find our more.

For many people LACs are the main contact

Early Childhood Early Intervention Partners

inclusive for people with disability. point for the NDIS.

Once your request to be part of NDIS has

been approved, you will be notified and a LAC representative will contact you to arrange a

planning meeting. The LAC will work with you

to put your plan together and will send it to the NDIA for approval.

It’s important to remember that while the LAC

The Early Childhood Early Intervention (ECEI)

program is supporting young children who have a disability or developmental delay.

To deliver the best outcomes for children up to

the age of six, the NDIA has teamed up with early childhood partners in the community to provide advice, assistance and support.

puts your plan together and submits your plan,

You can find contact details of LAC and ECEI

the NDIA.

‘Resources’ section starting on page 252.

they don’t approve it. This is the responsibility of

helping achieve your goals.

The LAC can also help you understand your

with their NDIS journey.

people LACs

maintain the supports in your NDIS plan while

Agency (NDIA) has partnered with local

community based organisations who work with

For most

you put your plan into action, known as plan

Disability Support Guide Eastern Australia 2021/22

partners in your State or Territory in the

Early intervention under NDIS Early intervention means addressing your child’s development, health and support needs as soon as possible. This could be through therapy, counselling, family support or special education. Providing quality early intervention for a child with a developmental delay or disability in their early years is critical to achieving the

best outcomes and reducing the likelihood of them needing ongoing supports in the

future. Effective early childhood intervention should be tailored to your child and family’s

needs and include evidence-based strategies and supports.

Under the National Disability Insurance Scheme (NDIS), the approach that supports children

up to six years of age who have a disability or

developmental delay, is called Early Childhood Early Intervention (ECEI).

Early childhood partners To deliver the best outcomes for your child the

National Disability Insurance Agency (NDIA) has teamed up with experienced early childhood partners in your local community, who will

provide assistance, advice and access to early intervention support for your child.

If your child is unlikely to have a lifelong

disability, or any long term effects are still

unclear, the ECEI partner will link your family

with mainstream supports and work with them over the short to medium-term.

They might also provide initial supports if the child needs them and monitor progress.

When your child turns seven years old they will be re-assessed to either move to an

individualised funded plan under the NDIS where a formal diagnosis is required, or

potentially transition to other Government support services.

Accessing support To access early intervention supports under

the NDIS for children aged 0-6 years you don’t need a formal diagnosis of disability. If you

have concerns about your child’s behaviour

or development you can call the NDIS hotline

If your child has a lifelong disability, the ECEI

on 1800 800 110 and request access to

plan that best suits your child’s needs and can

You can also be referred by your GP, family

partner will work with you to develop an NDIS help you to access services.

The ECEI process is about giving families

information, time to understand what supports are available to them and how the system

works, rather than sending them straight to service providers or mainstream supports.

During the ECEI process, families can build

their capacity and develop the skills to make

NDIS support.

nurse, paediatrician or child care educator. You will find information and a list of providers

Effective early childhood

intervention should be

tailored to

your child and family’s needs

who offer early intervention in the Therapists and Specialists section starting on page 109. More information about ECEI partners

in Eastern Australia can be found in the

‘Resources’ section starting on page 252.

informed decisions throughout their child’s life. DisabilitySupportGuide.com.au

Early intervention supports should: The early childhood journey

Every child is unique, so each early childhood journey will be different. However, there are

some common steps in the process of accessing ECEI supports.

All children will go through steps one and two, but the journey from there will depend on the individual:

• Be child-focused

• Be family-centred

• Be structured and supportive • Focus on quality therapy

• Include regular assessments • Build knowledge and skills

1. Connect with an early childhood partner –

Through the NDIA, your own request or the referral of your GP or Paediatrician.

2. Get some helpful information – Your ECEI partner will help you understand your

child’s support needs and provide you with

guidance and information that will help you

make decisions about the right supports and services for your child.

3. Discuss support needs – Your ECEI partner

will work with you to set goals for your child.

4. Referral to supports and services – Your ECEI partner will connect you to supports and

services available in your local community, or provide some initial early intervention

supports themselves if the child needs it. 5. Accessing the NDIS – If it is evident your

child would be best supported with an NDIS plan, your ECEI partner will work with you to request NDIS access and develop a plan.

6. Monitor progress – Your early childhood

partner and service providers will work with you to monitor your child’s progress against the goals you’ve set.

What to look for in early intervention supports If you are seeking early intervention support for your child you may want to consider the following key points:

⃝ Is the support family-centred? Supports should actively involve and engage parents and other family members and

be tailored to your family’s circumstances and priorities.

⃝ Is the support child-focused? Supports should be delivered based on your child’s needs and goals and aim to develop specific skills.

⃝ Is it structured and supportive? Supports should be delivered in an environment where you and your child feel comfortable and they should be highly structured, well organised, consistent and predictable.

⃝ Is there quality of therapy? Supports and services should be based on

solid evidence and research and delivered by practitioners with appropriate qualifications and experience.

⃝ Will there be regular assessments? Supports should be regularly reviewed and

progress is assessed against your child’s goals and milestones to measure progress.

⃝ Does it build knowledge and skills? Supports and information provided should

build the knowledge, skills and confidence of the family and important people in your child’s life.

Planning meeting and your first plan If you’re new to the National Disability Insurance Scheme (NDIS), your first plan is your entry point and the start of your relationship with the Scheme. Once you have been accepted into the NDIS

You may choose to meet at the planner’s office

under the Scheme, you and/or your nominee

some cases, if you are unable to meet face-to-

but before you can begin receiving any services will be contacted by a representative from the

National Disability Insurance Agency (NDIA) to have a planning conversation.

location or they can come to your house. In

face, for example if you live in a rural or remote

area, the planning meeting may take place over the phone or through a video call.

Your planning meeting will take place with a NDIA representative, such as a Local Area Coordinator (LAC) or a NDIA Planner.

Preparing for a planning meeting Every NDIS plan is individualised. To make sure you get the best plan possible that suits your

needs and goals, it’s important to take the time to think about your life in the following areas:

⃝ Current supports

What formal supports are you currently receiving? Do you receive therapeutic,

behavioural or work supports? If so, how

often? If you need special equipment to go about our daily life, such as a wheelchair or communication devices, how often do you use it and will it need updating in the next

year? Have you had any modifications made

around your home, like ramps or rails and do they suit your needs?

⃝ Informal supports

What informal connections do you have and

who is important in your life at the moment? Do you currently receive any informal support from your parents, family and friends?

⃝ Current activities

What regular activities do you attend

during the week and what activities do

you do occasionally? These could include

community group activities, sports practice, art classes or volunteering. It’s important to list these no matter how big or small, and

if you do them once a week or once a year.

Also, take note of how you get to and from these activities.

⃝ Living arrangements

Where do you live and who do you live

with? Are you happy with your current living arrangements or would you like to explore other options or is your situation likely to

change in the near future. For instance, you may be living with elderly parents who are your primary carers. Will they need extra

assistance themselves or move into aged

care in the future which means they can no longer care for you?

During a planning meeting your planner

will consider your current supports, living

arrangements, regular activities as well as your short and long-term goals

DisabilitySupportGuide.com.au

Together, you and ⃝ Short-term and long-term goals

The NDIS aims to help you increase your

independence and achieve what you want

in life. Think about things you would like to achieve in the short-term and maybe a few years from now.

Are the supports you are currently receiving helping you achieve these goals? Are

there barriers that are stopping you from achieving them?

Writing down this information will help you be as prepared as possible for your meeting.

What to bring

will turn

your goals

into a set of actions and

develop steps you need

to take to

achieve them

To ensure the best outcome for you it is

recommended that you bring the following to your planning meeting:

your planner

⃝ Someone to support you. You can bring

⃝ Information you have prepared before

guardian, support person from a current

and long-term goals, current supports,

You don’t have to bring a support person,

and activities.

anyone you’d like, this could be a parent,

your meeting regarding your short

service provider or a disability advocate.

relationships, living arrangements

however, it can be helpful to have

⃝ Specialist reports and therapy

someone you know present, who can

assessments. If you have been assessed

gaps in information that is required.

reports that include recommendations

provide emotional support or fill in any

by a specialist make sure you bring any for certain therapies or supports. Make

sure the reports include as much detail as possible about why you need these supports or therapies to assist your

request for funding. Ideally the specialist report should include frequency of the recommended therapy and how the

supports will help you work towards the short or long-term goals in your plan.

⃝ Quotes from service providers to support any aids or equipment you’re requesting in your plan. These aren’t necessary but

could give your planner an idea about the level of funding you need.

⃝ A list of questions you would like to

ask the NDIS representative. If there is

anything about the process you do not understand, this is your opportunity to

ask. You can also ask the planner to read ⃝ Documentation relating to your life,

supports, health or disability. This could include personal documents about you

back their understanding of your goals

and support needs to make sure you are both on the same page.

or your family, letters from your doctor,

We have put together a checklist of useful

your workplace about your needs, activity

planning meeting. You’ll find the checklist

day program rosters, information from

information to prepare and collect for your

schedules or a behaviour support plan.

on pages 26 -27.

Disability Support Guide Eastern Australia 2021/22

During your planning meeting At the start of the planning meeting, your

planner will introduce themselves and outline what you will talk about in the meeting.

They will ask lots of detailed questions about

your current supports, living situation, activities and relationships, as well as your goals and

aspirations. This is why it’s important to prepare this information before your meeting so you don’t forget anything.

Together you will turn your goals into a set of actions and develop steps you need to take to achieve them. Based on the information

you provide the planner will work with you to develop your Participant Statement.

If you don’t know what goals you have for the future, that’s okay. Your first plan focuses on

what you need right now and gives you some time to think about your longer-term needs and goals.

During the meeting you’ll discuss how the

National Disability Insurance Agency (NDIA) will be able to tell if your plan is working and how

to measure your progress. Your planner will go over the different plan management options

with you and ask how you would like to manage your funding.

Finally, you will both agree on review dates for your plan. Most plans will be reviewed after 12 months but in some cases this may be sooner.

Once your first plan is finalised (within seven days of receiving your plan) you will be

contacted by a NDIA representative to discuss how to put it into action.

Keep in mind that whilst the planner will work with you in putting the best plan forward to

support you in reaching your goals, the decision of what type of supports and how much

funding you will receive in your actual plan lies with the NDIA.

There are professionals who can help you set

your first NDIS plan, such as plan managers and support coordinators. You’ll find them in the Advisors directory section on page 171.

Once your planner has all the information they need, they will write a plan of supports for

you. The plan will then be sent to the NDIA for

approval. Your planner should tell you when you can expect to receive your plan and what will happen next.

Generally, once approved, you will receive a

paper copy of your plan in the mail, along with a letter with an activation code to link your

myGov account to the NDIS Portal to manage your supports.

Six things to bring to your planning meeting: 1. Someone to support you

2. Information about your life, needs and personal circumstances 3. Your short and long-term goals

4. Specialist reports and therapy assessments 5. Quotes from service providers for aids and equipment

6. Questions to ask your planner

DisabilitySupportGuide.com.au

Your first plan Once you receive your plan, it is important to read through it to make sure you understand everything that is included.

Your plan has three main parts: Part one contains some of your personal details, such as your name, NDIS number and other details about you.

Part two outlines your short-term and longterm goals.

Any funding you receive from the State or

Territory Governments stops on the same day

Part three provides details about your supports

your NDIS plan starts, so it’s important to let

different support types.

your plan.

and is broken into three sections describing the

your service providers know when you receive

⃝ Section 1 outlines your ‘informal supports’

If you wish to continue receiving supports

⃝ Section 2 outlines your ‘formal supports’,

NDIS, you will be asked to complete a Service

that come from your family and friends.

from your current service provider under the

such as those found in your community,

Agreement. Alternatively, if you wish to change

school, workplace or hospital.

can help you do this.

or are part of ‘mainstream’ systems, like a ⃝ Section 3 includes reasonable and

necessary supports funded by the NDIS,

the budget for NDIS funded supports and how supports will be paid for.

or cancel services, then your service provider

If you are unhappy with the plan that has been presented to you by NDIA, you can request a review within three months of receiving the plan.

Plan reviews When reviewing your plan consider: • What is working and what isn't • Strengths, challenges, interests and opportunities • What other supports are available • Your goals and targets

Plan reviews are a normal part of your NDIS

Your review will be conducted by a NDIS

your progress against your goals, provide

age, most plan reviews will be conducted by the

journey. A plan review is a chance to measure feedback on what supports are or aren’t

working for you, explore and set new goals, or ask any questions.

It is expected that your first plan review will take place after your first 12 months in the Scheme. Towards the end of your first year as an NDIS participant, you will be contacted about a review of your first plan.

When reviewing your plan it’s important to: ⃝ Consider which supports are working best ⃝ Identify strengths, interests, opportunities and challenges

⃝ Consider current informal, mainstream, funded and community supports

⃝ Review goals and other targets. 24

Disability Support Guide Eastern Australia 2021/22

representative. For children up to six years of

Early Childhood Early Intervention (ECEI) partner in person with the family. This could be in the ECEI partner’s office or in the family home.

For participants aged seven to 65 years, plan

reviews will be conducted by a LAC or a NDIS

planner either face-to-face or over the phone or by video call.

You will also have the opportunity to talk to

your representative about when to have your next plan review. Reviews can be scheduled up to two years apart depending on your personal circumstances.

If you know your situation may change in the

near future, such as moving from school to work or a change in living arrangements, you could schedule a review sooner.

Your next plan will be developed based on your

plan review conversation and formally approved by the NDIA. Your current supports will not

be impacted during the plan review period,

however, you will need to talk to your providers about your plan length to make sure your Service Agreements are up-to-date.

Remember that any unspent funds in your plan will not roll over to your next plan. The new

funding will replace your existing funding, so it’s

You can request a plan review before the scheduled time if: • Your circumstances change

• Your needs are not being met • You are unhappy with your current supports

• You'd like to change how your plan is managed

important to make the most of your budgets. The amounts of funding allocated to you

A review will be conducted by a NDIA staff

supports may be different from your last plan.

decision-making process. They will reconsider

for your Core, Capital and Capacity building

This will be based on your current needs, your progress in working towards your short and

long-term goals and whether supports are still considered ‘reasonable and necessary’.

Participant-requested review If your circumstances change, your plan no

member who was not involved in the original the facts, law and policy and determine if the original decision was accurate.

If you do not agree with the outcome of the

internal review, you may make an application to the Administrative Appeals Tribunal (AAT) requesting a further review.

longer meets your needs, you are unhappy with

You cannot ask the AAT to review a decision

to change your plan management type, you or

For information about applying for an AAT

the supports outlined in your plan, or would like your plan nominee can request a review with the NDIA at any time.

until the NDIA has reviewed it.

review, visit the AAT website – aat.gov.au – or

call 1800 228 333. If you or the NDIA disagrees

If your circumstances have changed, you can

with a decision following the outcome of an

circumstances’ form which can be found on

made to the Federal Court of Australia, which is

request a review by completing a ‘Change of

external review by the AAT, an appeal can be

the NDIS website or at your local NDIS office.

the final avenue of review.

Keep in mind, circumstances will need to have changed significantly from your last meeting

for a review to take place and not all changes

will require a review. Your current supports will continue during the review process.

Appeals If you do not agree with a decision made by

the NDIA, you can request an internal review

by completing the ‘Application form review of decisions’ on the NDIS website.

Visit NDIS.gov.au or call the NDIA on

1800 800 110 to get help to complete the form over the phone.

A review request must be made within three

months of receiving notice of a NDIA decision and you should explain why you think the decision was incorrect.

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NDIS Planning Meeting Checklist It’s never too early to start planning! To help you make the most of your planning meeting we have put together a checklist of useful information before and during the meeting and what to look out for when you receive your plan. Before your planning meeting

Familiarise yourself with the NDIS:

Go to pages 252 -253 of this Guide for our handy list of definitions and often used terms.

Information about the NDIS, your eligibility, developing your first plan and what to expect at your planning meeting can be found on pages 16 -24 or visit DisabilitySupportGuide.com.au/information

Take the time to write down your:

Personal details

Current informal supports from family and friends

Current formal supports

Activities (regular and occasional) and how you get to and from them

Living arrangements

Short and long-term goals

How you would like to manage your funding – Go to page 36 to read more about the different options

Gather your supporting documents, such as assessment reports, medical results or day options. Make sure you keep copies of these documents. These documents may include:

Document ‘good’ and ‘bad’ days to ensure

Information, reports and assessments of your disability

Detailing ‘good’ days and ‘bad’ days, to ensure you highlight your daily challenges and

NDIS Planning Workbook – available online at ndis.gov.au. The questions in this planning

Carers statement – Take some time to write a detailed list of your caring responsibilities

challenges and the you need

such as personal care, domestic tasks, social participation, eating or drinking, as well as employment, physical and mental health implications.

Evidence of age and residency such as a copy of your passport or birth certificate

Bank account details to be used for your NDIS funds.

supports

workbook can help you collect the information used to determine your needs and goals.

where further support is needed and the impact of your caring role, such as financial,

you highlight your daily

receive the necessary supports you need

Prepare a list of questions to ask during your meeting, such as:

When can I expect to receive my NDIS plan?

How can I get in contact with you after our meeting if I remember something else?

Who will help me understand my plan and answer any further questions I have?

Who can help me organise my supports and put my plan into action?

Can you repeat my answers back to me?

Am I able to review my plan before it is finalised?

Disability Support Guide Eastern Australia 2021/22

During your planning meeting

Think of who you’d like to bring with you to your planning meeting.

Write down your planner’s name and contact details

Make sure all

Take notes so you can refer to what has been discussed later on

your questions

Go through the information you collected and prepared

are answered

Ask about language or cultural support

Present any quotes for item/services you are requesting

Present specialist reports showing therapies or supports recommended

Advise which plan management option you wish to use

Remember to tell your planner why you need certain supports

Confirm when your next plan review will be held

Make sure all your questions are answered

Appoint a plan nominee if you wish. This is someone who can make decisions about your

Remember to take your time and don’t be rushed. This meeting is to determine the

during your planning meeting, take your time and don’t be rushed

It could be your carer, a parent, a friend or your partner.

plan and supports on your behalf, if necessary.

supports you need so you want to make sure you get it right.

When you receive your plan

Check it to make sure you understand what is included in your plan

Await contact by an NDIS representative to discuss putting your plan into action

Notify your service providers and organise a time to sign Service Agreements

Link your myGov account to your NDIS participant portal, following the instructions sent by the NDIA. The NDIS participant portal allows you to view your plan and manage your services with your providers.

As you begin to receive support through your plan, think about how these supports are

working for you and what else you may need to achieve your long-term goals before your plan review in 12 months time.

Helping you live a full life and stay connected with your community. Whether it’s living more independently, or simply getting to and from work, our passionate local team can offer experience and understanding. Community Participation

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Support Coordination

Domestic Assistance

In-home Nursing

* Availability of some services may vary depending on your location.

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info@justbettercare.com

justbettercare.com

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What support can I get? The National Disability Insurance Scheme (NDIS) will fund supports that are ‘reasonable and necessary’ and that help a participant reach their goals, participate in the community and increase their independence. Support packages Funding in a NDIS plan is broken down into three different support packages.

Each package covers different areas of support

and is broken down into a number of categories:

⃝ Core – for help with everyday living  Assistance with daily living  Transport  Assistance with social and community participation

 Consumables

⃝ Capital – what aids and equipment could help make life easier To decide what supports are reasonable and necessary for you, the National Disability

Insurance Agency (NDIA) looks at your personal

circumstances. It takes into account any informal

The funding in

your NDIS plan is divided into

three different support

packages: • Core

• Capital

• Capacity building

 Home and vehicle modifications  Specialised disability accommodation

supports you may have, such as help from

family members or friends, as well as formal

⃝ Capacity building – therapies and skills that improve independence

supports, like health and education services.

 Support coordination

During your planning meeting, information is

 Improved living arrangements

collected about what supports would best suit

 Increased social and

they will form your plan.

 Finding and keeping a job

When the NDIA makes decisions about which

 Improved relationships

your circumstances, needs and goals. Together

supports would be reasonable and necessary

for you, they refer to their operational guidelines that relates to each specific support.

To be considered reasonable and necessary, supports must:

⃝ Be related to the participant’s disability

⃝ Not include day-to-day living costs that

are not related to a participant’s disability support needs

⃝ Represent value for money

⃝ Be likely to be effective and beneficial to the participant, and

⃝ Consider informal supports given to

participants by families, carers, networks and the community.

 Assistive technology

Disability Support Guide Eastern Australia 2021/22

community participation

 Improved health and wellbeing  Improved daily living skills  Improved life choices  Improved learning The budget that you end up with will include money for supports that align with the goals in your individual plan. You may be funded

for supports that fall under all three support

packages, or only one or two. It all depends on what your needs are.

For instance, an eight year old child on the autism spectrum is most likely to end up

with more Capacity building funds to pay for different therapies.

Whereas an adult with a physical disability may

For example, if you receive funding for Core and

help with daily living.

money for in home care supports under the

receive mainly funding for Core supports to

To make sure you have complete choice and

control over your supports, there is flexibility when it comes to how you can spend the

money within each package. However, you are not able to transfer money from one support

Capacity building purposes, you cannot transfer Core category to receive speech therapy which falls under Capacity building, and vice versa.

You will find a list of providers near you in the directory section starting on page 48D.

group to another.

Any funding you’re requesting to be included in your NDIS plan has to be related to your

disability, give you some clear benefit and must be considered reasonable and necessary

What is Core support? Your Core budget is made up of supports that will help you go about your daily life while

working towards your goals and objectives. It is split into four categories and funding is flexible across all categories.

⃝ Assistance with daily living Aims to enable you to live as autonomously as possible. Includes support in the following areas:

• Assistance with daily personal activities – such as showering, personal hygiene and moving around the house.

• Assistance with household tasks – such as

cleaning and maintenance to help maintain your home environment.

• Preparation and delivery of meals – covers costs for a chosen service provider to

prepare and deliver food on a weekly basis, taking your specific needs into account.

• Assistance in shared living arrangements /

supported independent living – incorporates assistance with and/or supervising daily life tasks in a shared living environment.

Support can also include short-term

accommodation assistance such as respite care. Read more about respite on pages 54 and 145.

⃝ Transport

Support to travel around your community.

You can only get transport funding under the

National Disability Insurance Scheme (NDIS) if

you are not able to use public transport, such as a bus or train, because of your disability.

The funding can pay for transport such as a

community bus specifically for people with a disability or taxi and is paid fortnightly in

advance. The funding will not pay for a carer or

family member to drive you around to activities.

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Did you know art classes,

sport, camps, library visits

and day trips

can be included in your plan to increase

your social and community

participation?

There are three levels of transport support:

⃝ Consumables

Level 1 – up to $1,606 per year

Support to purchase assistive, personal care or

study or attend a day program. You could also

would use every day. These can include:

activities or volunteer in your community.

• Continence needs

You can get level 1 support if you do not work,

safety items relating to your disability that you

get level 1 support if you would like to join in

• Toilet and bathroom equipment

Level 2 – up to $2,472 per year

You can get level 2 support if you work or study part time (less than 15 hours per week), go to a day program or participate in social activities. Level 3 – up to $3,456 per year

You can get level 3 support if you work or study more than 15 hours a week or are currently

• Home enteral nutrition (HEN) products • Specialised clothing

How can I spend my Core funding? Funding for Core supports is provided as a

single lump sum payment which can be used flexibly across all four categories.

looking for work.

For example if you have a total Core budget

⃝ Assistance with social and community participation

different categories and allocate $2,000 for

Support to help you to engage in social or recreational activities and become more involved in your community.

These could include a mix of community and centre-based activities such as art classes, sports, camps, library visits or

day trips that include mentoring or peer support to strengthen your ability to

of $14,000, you can choose to spread it across consumables, $7,000 for daily activities, $1,000 for transport and $4,000 for social activities. Core support funding is flexible but you

may choose to set aside funds for a specific

purpose. For instance, you may choose to self-

manage some of your Core funding to support

additional transport needs and receive this as an automatic payment on an ad-hoc basis.

participate independently.

What is Capital support? The Capital support budget relates to

investments such as assistive technology

equipment, home or vehicle modifications, or specialist disability accommodation.

⃝ Vehicle modifications Vehicle modifications include the installation of, or changes to, equipment in a vehicle to

enable you to travel safely as a passenger or

The funding for supports will include

to drive. The National Disability Insurance

maintenance costs as needed.

are considered reasonable and necessary such

assessment, delivery, set-up, adjustment and

⃝ Assistive technology These are aids or equipment supports that assist you to live independently or help your carer to make it easier to look after you.

It can include items for mobility, personal care,

communication and recreational inclusion, such

Scheme (NDIS) will cover modifications that

as installing hand controls if you can’t use your feet to operate pedals or installation of a hoist

to help you in and out of a car. If you would like additional cosmetic or personalised features

that are not essential, you will be expected to cover the extra expenses yourself.

as wheelchairs, pressure mattresses, standing frames, bathing and toileting equipment, personal readers and vision equipment. 30

Disability Support Guide Eastern Australia 2021/22

Capital support funding also

covers the cost

of assessments,

delivery, set-up, adjustments

and the cost of maintenance

⃝ Home modifications

clear benefit and be considered reasonable

Modifications to help you live safely and

and necessary.

adding hand rails in your bathroom, adding

allocated for specific items identified in your

independently at home. These may include,

Money for this support package will be

slip-resistant coating to your floor or

plan and have to be used to fund those items.

installing ramps.

⃝ Specialist Disability Accommodation (SDA)

For example, if your plan includes money

under Capital supports to pay for a wheelchair, you can’t then decide to spend that money

SDA refers to accommodation for eligible

on the installation of a grab rail in the

impairment or very high support needs. SDA

It is best to bring a quote for each item you’re

physical environment in which supports can be

to make sure you receive funding that meets

participants who have an extreme functional

bathroom instead.

will provide funding towards the cost of the

requesting money for to your planning meeting,

delivered, such as a purpose built apartment.

your needs. You can choose your preferred

SDA funding does not cover personal support

supplier and there is no need to provide

in your NDIS plan.

you’re requesting.

costs, which are assessed and funded separately

multiple quotes for each item or service

How can I spend my Capital support funding?

Funding for

Any funds for aids and/or equipment you’re

capacity

requesting for inclusion in your NDIS plan have

building

to be related to your disability, give you some

support helps

What is Capacity building support?

you to work

on developing

This support package enables you to build on

• Support coordination

There are nine Capacity building support

to connect with supports. Includes resolving

funding for all nine but only for those that

supports and crisis resolution.

your independence skills.

categories. You will not automatically receive

Ongoing support to strengthen your ability

service delivery issues, regular monitoring of

independence skills

suit your needs and circumstances. The goals outlined in your National Disability Insurance

Scheme (NDIS) plan determine which categories you receive funding for.

⃝ Coordination of supports Support to connect you with informal,

mainstream and funded supports so you can

get the most out of your NDIS plan and make sure your supports are being delivered as promised.

There are three different layers of ‘Coordination of supports’:

• Support connection

Short-term assistance to strengthen your ability to connect with informal, mainstream and

funded supports and maintain relationships with service providers.

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If your goals include improving your social skills

and making new friends, you could get funding

to attend a community camp or vacation group,

where you can meet new people and build your relationship skills.

⃝ Finding and keeping a job

Support to find and maintain employment at all stages of your life. If you’re approved

for funding in this category, you could find a

service provider who specialises in employment for people with disability to help you update your resumé, apply for jobs in supported or open employment, help you prepare

for a job interview or assist with school-to• Specialist support coordination

work transition.

A time-limited service that includes all

⃝ Improved relationships

plus specialist supports for more complex and

of social skills and behaviour intervention

activities outlined in support coordination,

Involves assistance with the development

high-risk situations.

supports. This could include funding for a

If you ask for ‘Coordination of supports’ during

your planning meeting, the NDIA will determine what level of support is reasonable and

necessary based on the information gathered during your meeting.

⃝ Improved living arrangements

Help with finding and applying for shared or

independent accommodation and assistance with managing rental agreements and

responsibilities. You may choose to use these

funds to engage a service provider to help you

search for suitable rental properties online and fill out application forms, for example.

⃝ Increased social and community participation

Short-term or ongoing support to strengthen

your ability to manage your life independently and participate in your community. This can

behaviour support plan that aims to limit the

likelihood of behaviours of concern developing or increasing.

⃝ Improved health and wellbeing

Physical wellbeing activities, such as personal training sessions and nutrition advice to

help you maintain a healthy lifestyle. These

supports can be funded by the NDIS if health,

physical and wellbeing difficulties are directly attributable to your disability. For example, if you’re eligible for this funding you may

choose to find a nutritionist who can create an individualised healthy-eating meal plan.

⃝ Improved daily living

Covers assessment, therapy and/or training by a professional such as an occupational therapist, physiotherapist or registered nurse. Includes early childhood intervention.

include support to participate in community access programs or group activities.

Under Capacity building supports you could get funding to help you find a job or study opportunities, apply for

suitable accommodation or learn a range of organisational and self-management skills 32

Disability Support Guide Eastern Australia 2021/22

If you receive funding for this category you

Capacity building package in your plan, keep

of therapies that can help you work toward

and necessary’.

may choose to spend it on a combination

your goals. For example 30 hours a year for occupational therapy and speech therapy assessment and intervention.

⃝ Improved life choices

in mind that any supports must be ‘reasonable Any specialist reports you provide at your

planning meeting to show you need certain

therapies or supports should include as much

information as possible to support your funding

Can include plan management support,

request. They should detail the types of services

organisational and self-management skills. You

frequency of services.

financial assistance and training to improve

the specialist recommends as well as the

could engage a service provider who offers

For instance, if you have a recommendation

plan management services to help you manage the money in your NDIS plan. They can pay

providers, help develop Service Agreements, develop monthly statements and claim

payments from the NDIA on your behalf.

⃝ Improved learning

Help to research and apply for study or training opportunities. If you receive funding in this

category, you could engage a service provider to help with your transition from school to university, for example. This could include

assistance with planning your timetable and

budgeting for textbooks, or having a support

worker come with you to class. Improved learning funding will only cover support costs, not

course or tuition fees that anyone else without a disability would be expected to pay for.

How can I spend my Capacity building funding?

from a specialist that your child needs

physiotherapy, make sure their report specifies how many sessions a year they think your child

You can use

your Capacity

building funds to purchase

any approved individual

support within a specific category

needs, the duration of each session and what goals these therapies will help achieve.

You won’t be able to move Capacity building

funding from one category to another. This is

because each category is aligned with a specific goal in your plan.

So, for example, you may have a total Capacity building budget of $5,000 made up of $3,000

for therapies under ‘Improved daily living’ and $2,000 for ‘Improved living arrangements’ to

help you find suitable rental accommodation. You then can’t decide to combine your funds to spend the total $5,000 on ‘Improved daily

living’ because that would mean you are not

working towards meeting your ‘Improved living arrangements’ goals.

You can use your Capacity building funds to purchase any approved individual support within a specific category.

For instance, if you are allocated money under the ‘Improved daily living’ budget, you may initially decide to use 50% of the funding on an occupational therapist, 30% on a

physiotherapist and 20% on a podiatrist. However, down the track you may decide to

assign a larger percentage to podiatry services

or change from occupational therapy to speech therapy. This flexibility allows you to identify

what you believe would be the best Capacity building support to achieve your goal.

To help the National Disability Insurance

Agency (NDIA) decide how much money they will allocate for different categories under the

Photo: Daryl Charles - supplied by Eurella Community Services, NSW

DisabilitySupportGuide.com.au

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So much more than an adventure

Ben Mallas’ life has changed for the better since he joined Johnny H where his experiences have seen him transform from a ‘loner’ to the life of the party. Before Johnny H, Ben says he didn’t have a lot going for him and had nothing to fill his days and keep him entertained. Now, he attends Life Skills programs at Johnny H three times a week and participates in their flagship program which offers social activities, day excursions, short trips and global adventures. “Before I got involved with Johnny H, I had nothing, I was at home bored, nothing to do. My mum heard about Johnny H through a friend and introduced me to the group, that is how I got involved,” explains Ben. “What I enjoyed most is the company and the friends I have made throughout the two years. “Johnny H helps me socially, it helps me mentally and physically, because it

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Variety to fill the days

No two days are the same at Johnny H, Ben says, and there is always something new and exciting for him to get involved in. Johnny H offers a range of support programs for teens and young adults with mild to moderate intellectual and developmental disabilities. The flagship program offers social activities, day excursions, short trips and, prior to the Covid-19 pandemic, global travel. Johnny H Cadets offers supported group activities for those aged 14-17 on weekends and during school holidays. Johnny H Academy supports school leavers to develop the skills and confidence to transition into fulltime employment. The Life Skills Day Program - which Ben attends during the week builds capacity and social skills for everyday living.

Ben Mallas (middle) with his friends from Johnny H. Photos: Supplied

Due to COVID-19, there hasn’t been any overseas travel, but the last big trip Ben went on was to New Zealand.

Disability Support Guide Eastern Australia 2021/22

Ben hopes his next big adventure overseas will be to Scotland. He has Scottish heritage and would love to learn more about the history and potentially his family tree. Back at Johnny’s Place, the organisation’s central hub located in Jamisontown NSW, Ben has been involved in a lot of fun activities and skill building exercises alongside his friends. On the weekends, he participates in Johnny H weekend adventures, including aqua golfing, visiting museums, or bowling. Ben says anywhere the staff takes them, it is always a day full of fun, excitement and adventure. “An average day at Johnny H is always unexpected, which is good that it is unexpected!” says Ben.

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He has developed his own socialisation and interpersonal skills, while also improving on practical skills that help him with day to day life, like building resumes and his knowledge around getting jobs. “When Ben first started he was very much a loner. I met his mum through another agency that I was working with. And then I started at Johnny H and suggested he come visit. He didn’t interact all that well with the other peers initially, but he soon became a very much loved member,” says Ash.

“We went on a short stay trip down to Eden in NSW, which was his first time away from home. And you know that was a little bit nerve-racking for him, but he got through it. And from then on he has just been into everything and the life of the party. He loves his karaoke and dancing and all that sort of thing. He gets everybody motivated.” Living with mild to moderate Autism has been hard for Ben, as it affects his life greatly. Ben explains that he recently went through a rough patch in his personal life, but the support from the team at Johnny H and his friends have been really important to get him back on track. Through Johnny H, Ben has found himself something of an expert in socialising and is even described as a

role model to other people starting out with Johnny H. “He is a really good role model for the other ones who aren’t at the level yet that he has reached with his confidence. They see Ben and they look up to him a bit. They try to join in and be as silly as him sometimes,” laughs Ash. “It is just a joy to see our clients grow. I know Ben’s mum is absolutely stoked with it all. She is happy to see him so happy and healthy.” Johnny H is an active program for teens and young adults with a mild to moderate intellectual or developmental disability who want to enjoy new experiences, make firm friends and develop new skills in a safe and supported setting.

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or visit their website, johnnyh.com.au.

DisabilitySupportGuide.com.au

Managing your plan

There’s no right or wrong way

One of the biggest decisions you and your family will need to make is how to manage your National Disability Insurance Scheme (NDIS) budget. The process of budgeting, keeping records

and paying for supports outlined in your plan is called ‘plan management’. How a budget is managed determines how your supports

and services are paid and in some cases what providers you can choose from to deliver the support services you need.

There are a few plan management options and

there is no right or wrong way – you can choose

The options include: ⃝ Agency (NDIA) managed ⃝ Plan managed ⃝ Self-managed

to manage your NDIS plan and

you can change to a different option at any time

⃝ A combination of any of these You can change your plan management option

at any time, but you will need to let the National Disability Insurance Agency (NDIA) know.

which option best suits your situation.

Agency Managed If you choose to have your plan agency

deliver your supports. Pricing for services by

Disability Insurance Agency (NDIA) handles

which means they can only charge a certain

managed, this means that the National

all payments and administration for you.

Choosing this option means you don’t have

to pay invoices, claim reimbursements, report

a registered provider are capped by the NDIA amount for their services.

Is it for me?

against your plan or resolve any billing issues,

The agency managed option suits those who

also keep appropriate records and receipts for

financial or administrative tasks, and are happy

as this is all done by the NDIA. The NDIA will

don’t have the time or ability to deal with

supports provided.

to use only NDIS registered providers. The

If you choose to be agency managed, you can only use NDIS registered providers to

registered provider you choose claims the funds for their services directly through the NDIS

portal by electronically billing the NDIS for the services delivered.

You can check your participant portal to see

when the funds have been paid and to keep track of the funding you have left.

Pros

• Quick and easy • No financial accountability • No cost to you • No need to keep track of paperwork or open a special bank account

• Using only registered providers means they cannot charge above NDIS price guidelines

Cons

• You can’t buy services from providers not registered with NDIS

• Limited flexibility 36

Disability Support Guide Eastern Australia 2021/22

Plan Managed A registered plan management provider can

help you manage your NDIS funds if you don’t want the NDIA to manage your plan but don’t

feel comfortable taking on the responsibility of self-management.

A plan manager acts as the middle man – the NDIS pays your plan management provider,

who then sorts out the payment of your NDIS bills and handles the paperwork. Your plan

manager will meet with you to understand your plan and identify what services you’d like them to manage.

If you would like to use a plan manager, you

must request this at your planning meeting. Funds will be allocated under ‘Improved life

choices’ to cover this service – this will not eat into any other support funds.

Is it for me? If you would like more flexibility and choice

in providers but aren’t confident in handling

budgets, then engaging a plan manager may

suit you. Choosing a plan management provider means you have the option of using both NDIS

registered and unregistered providers to deliver

your supports, while someone else manages your money and administration.

You won’t be able to see balances or remaining funds through the NDIS participant portal,

however, you should be able to receive monthly reports from your plan manager.

Self-managing

Pros

• You don’t have to keep track of paperwork or open a special bank account

• Freedom to choose any service provider you like

• No personal financial accountability • You have a partner to help you navigate the NDIS

• Advantages of self-management without the

your plan gives you complete

control over your NDIS supports

administrative burden

Cons

• Another person to meet with regularly • The billing process may take longer • Unable to keep track of balances and remaining funds yourself

A list of plan managers can be found in the Advisors directory starting on page 171.

Self-Managed Self-managing your NDIS plan means that you,

You may want to consider setting up a specific

the day-to-day organisation of your NDIS funds.

from your day-to-day expenses.

a family member or trusted person takes care of The nominated person pays bills out of your

NDIS budget, chooses how much to spend and organises paperwork and administration. The

NDIA will decide whether the nominated person is suitable to self-manage.

This option gives you a lot of flexibility and

control. If you are self-managing, you can choose any provider you like to deliver supports. This

includes both NDIS registered providers and also those who are not registered with the NDIS.

With this flexibility comes a lot of responsibility. Self-management means keeping on top

of your budgets while maintaining records

and receipts for supports provided, claimed

bank account so the transactions are separated You will be in charge of requesting invoices from service providers and processing

payments through the NDIS participant portal. Self-managed participants can also choose to pay a service provider upfront and have the money deposited into the nominated NDIS bank account.

It is important to keep in mind that the funding amount included in your plan will be based

on NDIA pricing. This means that the money

you receive to pay, for example, for a speech therapy session will be capped according to NDIA pricing.

and paid.

DisabilitySupportGuide.com.au

You can choose a combination

Some providers that are not registered with

For example, if you are happy to self-manage

per session than if you were to use a registered

financial professional, then you can ask for this

of plan

Pros

options where

the NDIA may charge more than this amount provider who can only charge NDIS prices.

Read more about NDIS pricing on page 39.

Is it for me? Choosing to self-manage your plan means

taking on the role of financial manager, support

and would like to receive ongoing advice from a support to be included in your plan. • Flexibility

you are in

• Total choice and control • Freedom to choose any provider

advocate, administrator and director. If you have

• Opportunity to develop or refine

and want complete control of your or your loved

• Can apply for assistance through NDIS

suit you.

Cons

the capacity and resources to fill these roles,

one’s NDIS plan, then self-management could

If you would like to self-manage, but feel you are lacking in certain skill areas or would like extra

assistance, you may be able to receive funding from the NDIS for this. You may be allocated

Capacity building funds as part of your plan that help you develop skills to increase your ability to self-manage or receive help to be able to

management

financial, organisational and admin skills Capacity building funds

control of some supports and others are

being managed

by the NDIA or a registered plan

• Time consuming

manager

• A lot of responsibility • Need to meet with lots of people and providers

• Need to resolve billing issues yourself • Might need to pay for services upfront and

self-manage.

wait for reimbursement

A combination You may choose to combine different plan

management options if you want the NDIA or a plan manager to manage parts of your budget,

but want to stay in control over certain services. For example, perhaps you don’t want to deal with all the financial or administrative tasks that come with managing your child’s plan

yourself and you have chosen mostly registered providers, so you are happy for the NDIA to

manage most of your child’s funds. However,

the speech therapist your child has been seeing for four years isn’t a registered NDIS provider

and you would like to keep seeing them. You

can choose to self-manage that component of your child’s plan.

How does it work?

• Meet with the NDIA and tell them which services you’d like them to manage and which you’d prefer to manage yourself

• You arrange services, organise invoices and keep appropriate records for the support(s) you’ve chosen to manage 38

Disability Support Guide Eastern Australia 2021/22

• You report to the NDIA on the amount

spent on the self-managed supports, while they manage the budgets you’ve allocated to them

Pros

• Flexibility • More choice and control • Freedom to choose any provider

Cons

• Can be time consuming • Might need to pay costs upfront and wait for reimbursement

• Might need to refine your budgeting, organisational or administrative skills

Whichever option you choose, it’s important to make sure you are comfortable with the

way your plan is managed. There is no right or wrong way and you can choose to change to a different option at any time.

NDIS pricing The National Disability Insurance Scheme (NDIS) provides funding to participants to purchase a range of reasonable and necessary supports to increase independence as well as social and economic participation. This funding is provided through individual

participant budgets and while participants are free to choose who they would like to deliver

services and support to them, the amount the

NDIA pays for these supports is set in the NDIS price guide.

How much do supports cost under the NDIS? The NDIS price guide lists costs for all support areas under the NDIS. These prices, unless

stated otherwise, are the maximum amount NDIS registered providers can charge for that service.

A key element of NDIS is that funded supports must represent value for money. As the

number of participants and providers changes each year, competition may change and this

could drive prices up or down. The NDIS price

guide should ensure that all costs are kept at a reasonable level.

Registered vs unregistered providers Service providers are businesses or individuals who provide a service that relates to the goals outlined in a NDIS plan. The NDIA asks service

The price guide breaks down each support item

providers to register with the NDIS, however,

a quote is required, the price and if it’s charged

To register, providers must meet certain criteria

with a description, reference number, whether hourly, daily or weekly.

For example, for assistance with personal

domestic activities such as getting help with

basic house or garden maintenance, the NDIS

will pay up to $51.09 per hour. For coordination of supports, to help you coordinate your supports from a range of sources, or to

engage services to help you find suitable

accommodation, NDIS will pay up to $100.14 per hour.

The NDIA will update prices at least once a year, usually by 1 July, taking into account

market trends, changes in costs and wage rates. Changes will be published on ndis.gov.au.

not all providers do.

and follow specific rules, regulations and agreements when providing services.

NDIS registration can be a lengthy and costly

process, and because of this some businesses choose to stay unregistered.

Others may choose not to register so they won’t be limited by the NDIS price guide when they charge for their services.

Don’t be put off by the term ‘unregistered’ when it comes to choosing supports.

A key element of the NDIS is that funded

supports must represent ‘value for money’

Unregistered providers can still provide NDIS-

funded supports, and many have the necessary skills and resources to provide high-quality services to people with disability.

DisabilitySupportGuide.com.au

If you are

self-managed The main differences between registered and unregistered providers are:

⃝ Unregistered providers do not need to

follow the price caps outlined in the NDIS

price guide and can charge whatever they like, whereas registered providers cannot charge over the price limit.

⃝ Registered providers claim their invoices directly through the NDIS, while

unregistered providers will send their

invoices to you, or whoever is managing your plan, to process through the NDIS portal.

You can choose the type of providers you use, depending on how you manage your plan. If

you are agency managed and can only choose

registered providers, it’s good to know they’ve

all been through the registration process and

meet NDIA guidelines. However, choosing from a set list of providers can be restrictive.

For example, if you need an occupational

therapist but there are none registered in your area, you might need to travel a long way to access this support. Or, the local registered

occupational therapist might be at capacity and not currently taking on new clients.

or plan

managed you have

the freedom of choosing

any provider you want

If you are self-managed or plan managed, you

have the freedom of choosing any provider you want. However, you may pay more for supports with an unregistered provider as they aren’t bound by the NDIS price guide.

Read more about the different management options on pages 36-38.

Service Agreements When you have found a provider to deliver your NDIS supports, you will need to enter into a

written agreement with your provider. This is called a Service Agreement.

Service Agreements should be simple and

set out how and when your supports will be delivered and how much they will cost.

Agreement is about

delivering supports

to work on achieving any goals you have

Agreement include:

⃝ The type of support provided under the Service Agreement

⃝ The cost of those supports ⃝ How, when and where you would like your supports to be provided

Service Agreements are different from your

⃝ How long you need the supports to

and the long and short-term goals you have.

⃝ When and how your Service Agreement

NDIS plan. Your plan lists your NDIS supports

A Service

Things you can put in your Service

A Service Agreement is about delivering these supports to work on achieving those goals.

Your provider may work with you to develop a

care or service plan that is based on your needs and the goals set out in your NDIS plan.

When talking to your provider about your

Service Agreement, you can bring a copy of

your NDIS plan and attach it to the document. This will help your provider deliver the right supports in the right way for your personal

circumstances and make sure the services work towards meeting your individual goals.

Disability Support Guide Eastern Australia 2021/22

be provided

will be reviewed

⃝ How any problems or issues that may arise will be dealt with

⃝ Your responsibilities under the Service

Agreement – such as letting your provider know if you can’t make an appointment

⃝ Your provider’s responsibilities under the Service Agreement – such as working

with you to deliver your supports in the right way

⃝ How you or your provider may change or end the Service Agreement and if there are any charges if you decide to end the agreement.

Financial support The Government has a range of other financial assistance schemes to support people with disability, for example to cover the cost of living including rent or mortgage repayments, groceries, utilities, and other costs. Whilst the NDIS supports the funding of support

You will no longer receive

disability that leaves you unable to work or are

work without a good reason and

services for eligible participants, if you have a actively looking for work, you may be able to receive additional financial support.

Disability Support Pension The Disability Support Pension (DSP) is financial help for people with a permanent physical, intellectual or psychosocial disability that

prevents them from working. To be eligible for the DSP you must meet a number of non‑medical and medical rules.

For example whether you are permanently blind, you have a terminal illness with an average life

expectancy of less than two years, you have an intellectual disability with an IQ of less than 70

or you receive a Department of Veterans’ Affairs special rate disability pension.

It is important to note not everyone with

disability or a medical condition is eligible for

the DSP. If you can’t get DSP, you may be able to

get other payments. You can still access services under the National Disability Insurance Scheme (NDIS) if you’re claiming DSP.

To find out if you are eligible and how to

apply visit the Services Australia website:

servicesaustralia.gov.au/individuals/services/ centrelink/disability-support-pension

Newstart Allowance If you are unemployed but actively looking for work you may be able to receive the Newstart Allowance. It also supports you if you have a

longer-term condition and cannot get the DSP. This financial support is available to people

who are at least 22 years old but under 65 years, looking for paid work, under the income and

assets test limits and prepared to meet mutual obligation requirements.

payments if you stop looking for you may not receive payments until you attend your first

appointment with an Employment Services Provider.

To find out if you are eligible for Newstart and

how to apply visit the Services Australia website: servicesaustralia.gov.au/individuals/services/ centrelink/newstart-allowance

Youth Disability Supplement If you’re under 21 years old and on the

Disability Support Pension, you may also be

eligible for extra assistance through the Youth

Disability Supplement. You may also receive the supplement if you’re under 22 and get Youth Allowance or ABSTUDY.

You don’t need to apply for Youth Disability

Supplement but you’ll need to tell the Services Australia if you don’t want to get it. To find out

more visit servicesaustralia.gov.au/individuals/

services/centrelink/youth-disability-supplement

Companion Card If you have a permanent or severe disability and you need help to go to events and venues or

access public transport, you may be eligible for a Companion Card.

This free card will allow you to bring a partner,

friend or carer, to join you for free and help you

with your mobility, communication, self-care or use of aids or equipment.

For more information and how to apply visit

companioncard.gov.au or call 02 6205 4333 in

the ACT, 1800 893 044 if you’re in NSW, 13 74 68

If you have a

disability that leaves you

unable to work or are actively looking for work, you

may be able to receive financial support

in Queensland, 1800 009 501 for Tasmania and 1800 617 337 if you’re in Victoria.

DisabilitySupportGuide.com.au

Education In Australia, every child has the right to the same educational opportunities. People with disability may have barriers in learning, development and cognitive function, however, there are a number of education supports that can help your child reach their full potential. Schooling options In some schools, children with disability are

in regular classes, whereas in others, children

with disability have some extra support lessons together in a group.

There are also Government funded special support school programs, complete

with their own staff and facilities within mainstream schools.

Dual enrolment is an option for parents who

believe their child may benefit by splitting up their week between two schools.

If your child has medical, personal care or

behavioural support needs, the school can

assist your child in making them feel included and comfortable in the school environment.

Education supports

The Department of Education endeavours

Independent schools are non-Government

to support the education of students with

institutions that support students with disability

disability through funding, special needs

without Government funding.

support, resources and teaching materials.

Specialist schools for children with disability

The Department plays an important role

intellectual disability, physical disability,

is responsible for national policies and

autism spectrum disorder. The curriculum

needs education, manage complaints and

curriculum but can be tailored to suit individual

Individual State and Territory Governments have

can offer specific support for children with

in delivering Australia’s education and

hearing impairments, vision impairments and

programs. They also advocate for special

at these schools is based on the Australian

education‑based investigations.

student needs.

Class sizes may also be smaller. To enrol your

child at a specialist school, he/she must meet

the school’s diagnosis criteria and live within the enrolment zone.

Home schooling can provide your child with a safe, supportive and flexible environment that suits their academic or behavioural

needs. If you choose to home school, you

need to register with your State or Territory education department.

For children who can’t go to school or

programs and resources available to provide extra support for students with disability.

To learn what educational support is available for your child, contact the Department of Education in your State or Territory:

ACT Education - call 02 6205 5429 or visit education.act.gov.au

New South Wales Department of Education -

call 1300 679 332 or visit education.nsw.gov.au Education Queensland - call 13 74 68 or visit education.qld.gov.au

participate in regular classes due to chronic

Tasmania Department of Education -

at school, education programs are often run

Department of Education and Training Victoria -

illness, living remotely or experiencing difficulty

call 1800 816 057 or visit education.tas.gov.au

online with printed material and visual aids sent

call 1800 338 663 or visit education.vic.gov.au

to your child.

To enrol in these distance education programs you must meet the enrolment requirements.

Disability Support Guide Eastern Australia 2021/22

A range of

support options is available to

assist your child throughout

their schooling years, with

most schools catering for

students with disability

Employment and volunteering options A key goal of the National Disability Insurance Scheme (NDIS) is to promote employment of people with disability. Financial independence, improved health and wellbeing, building social networks and finding a sense of purpose are just some of the benefits of having a paid or unpaid job. Building capacity and economic participation

through employing people with disability also

reduces the need for full-time support and day programs, giving family members and carers

more time to participate in the community or work in their own job.

If you have a disability and want to work, there are a few avenues you can take.

Disability Employment Services Disability Employment Services (DES) can help you find and maintain work in a mainstream environment, known as open employment.

DES is not funded under the NDIS but by the Department of Social Services.

DES can help with the preparation for work

Photo: Daryl Charles - supplied by Eurella Community Services, NSW

through training in specific job skills, allied

ADEs offer a wide range of roles within a

job search support, resumé development,

packaging, administration, horticulture, cleaning

health services to help improve work capacity, interview skills and work place modifications.

To find out more call JobAccess on 1800 464 800 or visit jobaccess.gov.au.

Australian Disability Enterprises ADEs are companies that employ people with

disability in a supported working environment. ADEs typically support people with disability who may struggle to find or keep a job in a mainstream environment.

Supported employment at an ADE is funded by

number of industries including manufacturing, and warehousing, printing and hospitality.

ADEs also adjust daily tasks, jobs and workplace settings to suit individual abilities, interests and skills. Many also offer on-the-job training and

development in areas such as work health and

safety, behaviour management, public transport, literacy and numeracy and money management.

Visit buyability.org.au online or call 1300 043 517 to find supported employment opportunities near you.

and keeping a job’.

School Leaver Employment Supports (SLES)

Under the NDIS, ADEs can help you to gain

If you’re in your final year of school and would

open employment or continue in supported

NDIS funding for School Leaver Employment

the NDIS under the support category ‘Finding

training and experience to either transition into employment if you prefer.

Disability Enterprises currently employ

more than 20,000 Australians with varying

degrees of disability who are not currently able to work without support, across 600

like a job when you leave, you could access Supports (SLES). This support option offers

individualised assistance for up to two years

after finishing Year 12 to help build skills and

confidence to transition from school to work.

Disability

Employment Services can

help you find

and maintain work in a

mainstream

environment

locations nationwide.

DisabilitySupportGuide.com.au

SLES is not a program, but rather an

Volunteering has been linked to increased

employment supports like work experience in

while also reducing stress, loneliness

individualised approach to funding

open or supported employment, travel training,

Volunteering has been linked to

increased

health and wellbeing as well as

improved

self-esteem

job-readiness training such as resumé writing

and job searching, money handling and how to communicate with others in the workplace.

Any NDIS-registered provider can deliver SLES

supports. Your chosen SLES provider will work with you to identify supports which will help

you achieve your individual employment goals.

Volunteering

health and wellbeing and improved self‑esteem, and depression.

There are many places you could volunteer, including animal welfare organisations like

the RSPCA, local thrift shops, environmental

conservation organisations, Meals on Wheels and Australian Red Cross.

To find volunteering opportunities in your

community, head to Volunteering Australia’s website volunteeringaustralia.org.

Volunteering is another great way to meet

If you would like to volunteer in your

involved with your community in a fun and

like a support worker to go with you, you can

new people, learn new skills and become

community but feel you need some assistance,

supportive way.

apply for NDIS Core funding under ‘Assistance

Volunteering is freely giving your time to help

with social and community participation’.

another person, organisation, group or cause

To find providers who offer employment

transitioning into employment.

on page 171.

and can also help build your confidence before

support turn to the Advisors section starting

Accessible transport Access to transport is critical for people with disability in enabling them to participate in work, study, leisure and social activities. For people with limited audio and visual capabilities, public transport can present some challenges. People with a cognitive disability may also

To get a disability parking permit you must

perception, comprehension, learning, memory

practitioner to complete and sign the

need additional travel supports to aid in and concentration.

There is a range of subsidies, permits and

allowances available to make getting around a bit easier if you have a disability.

If you are still able to operate a car you may

be eligible for the use of a disability parking

permit. You may be able to get a permit if your impairment severely restricts your speed of

movement, your ability to use public transport

and you have a permanent physical impairment or a temporary impairment likely to last for

fill out an application form, ask a medical

relevant sections and submit the form to your local council.

Public transport The majority of public transport services across Australia, including buses, trains, trams and

ferries, are accessible for people with disability or mobility issues.

Buses may have low floors and ramp systems to allow people with disability to safely enter and exit the vehicle.

longer than six months.

Disability Support Guide Eastern Australia 2021/22

There usually are allocated spaces for

to secure passengers with wheelchairs and

and stops are also fitted with tactile paving

Community buses are another great option for

wheelchairs and mobility scooters. Bus stations if you have a vision impairment and hearing

augmentation if you have a hearing impairment.

Transport alternatives

If you can’t use public transport there are a

number of other ways to travel around your city and you may be able to receive assistance for these through the NDIS.

Taxis are a private and comfortable transport method for people who can’t easily access

public transport. Drivers can help you enter and exit the vehicle if you need assistance.

You may be eligible for subsidised taxi

fares through State or Territory based taxi subsidy initiatives.

Wheelchair Accessible Vehicles are purposebuilt vehicles complete with hydraulic lifts

scooters safely into the taxi.

people with disability. They are run through

councils and community centres with the help of friendly volunteers. People with disability and the elderly are given priority access to

these buses. You may need to call ahead to

get information on the schedule of buses with

wheelchair access. Call your local council to find out if they offer community transport.

Private, local community transport services are offered by a range of organisations, such as

Red Cross and some councils, for a reasonable

Community transport

options may provide free or low cost transport

services to

people with disability

price. Often these services organise ‘day trips’

which is an opportunity to socialise with people of all ages, nationalities and backgrounds, with a particular focus on the elderly and people with disabilities.

Supporting your rights There may be times when you don’t feel listened to or feel like decisions are being made for you without any consideration of your thoughts, feelings or opinion. This is where disability advocates can play a vital role. When a problem arises it can be hard to speak up and take control of how you want to live

your life. This can be particularly difficult if the concerns you have are about care or services

that you are relying on for meeting your most basic needs.

Many people find it difficult to raise a complaint or concern but it is important to address your concerns early and not leave it to escalate.

This is where a disability advocate can play an important role.

Disability advocates can act as a voice for

people with disability by campaigning for social change, equal rights and opportunity. This can include speaking, acting or writing on behalf of the interests of a person or group in order

to protect, promote and defend their welfare or justice.

An advocate can enable and support you by helping you understand your rights, listen to your concerns and discuss your options

for raising that concern. They can assist with

negotiating changes to your plan, give advice and support when dealing with service

providers and help you overcome any barriers

that may impact on your ability to participate in your community.

DisabilitySupportGuide.com.au

An advocate can enable and support you by helping you understand your rights, listen to your concerns and discuss your options for raising those concerns

There are a number of different types of

The Australian Government’s National

The six advocacy types are:

program that ensures people with disability

advocacy, each with a different focus.

⃝ Citizen advocacy – aligns you with

volunteers who become loyal supporters and campaign for your rights.

⃝ Family advocacy – helps family members of people with disability to advocate on behalf of their loved one.

⃝ Individual advocacy – works with

individuals on eliminating discrimination, abuse and neglect.

⃝ Legal advocacy – maintains your rights by addressing the legalities of discrimination, abuse and neglect.

Disability Advocacy Program (NDAP) is a

enjoy and exercise their human rights within their community.

The program enables access to local disability

advocacy support and helps smooth out issues

between people with disability and their service providers or the National Disability Insurance Scheme (NDIS).

To find a Government funded disability

advocacy agency near you, search your local area on the Disability Advocacy Finder, visit

disabilityadvocacyfinder.dss.gov.au or email disabilityadvocacy@dss.gov.au

⃝ Systemic advocacy – reduces barriers and discrimination you may face.

⃝ Self advocacy – supports you in

advocating for yourself, or as a group.

Carer support Families and carers of people with disability provide everyday help and support that cannot be beaten! Roughly 2.7 million Australians look after someone with disability, mental illness, a medical condition or the elderly. Being a carer can have a huge impact on your

Call Carer Gateway on 1800 422 737

life and physical and mental wellbeing – as well

or visitCarerGateway.gov.au to connect with

support options available to assist you if and

caring role.

as being isolating at times. There are some great when the role of a carer becomes too much.

The Government initiative Carer Gateway is a Australia-wide network that connects carers with support services around the country.

local support and services to help you with your

Counselling services

Professional counselling is held in individual, couple or family sessions. Some counsellors

offer their services over the phone, by email

or through webcam. It is a great way to talk to

someone about how you are feeling and learn some strategies to help you cope in a private and trusted environment.

If you feel more comfortable having a one-on-

one session or involving other family members, counselling is a good option for you.

Attending a counselling or therapy group is a good way to share your experiences and feelings with like-minded people and is important in proving you are not alone.

Disability Support Guide Eastern Australia 2021/22

An Australian Government Initiative

DisabilitySupportGuide.com.au

Support lines

There are a number of support lines and

websites to assist carers just like you in looking after someone with disability. Many support lines offer free or subsidised counselling. Some helpful support lines include: ⃝ Carer Gateway – 1800 422 737 – helping you connect with local support services

You can learn a lot from other people in similar situations, build a support network and make some new friends.

Carer support groups

Community run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups can be organised around caring for someone with

a particular disability or condition and offer the support and advice of other carers who

are or have experienced situations similar to

yours. There are also support groups available for Indigenous Australians or Culturally and Linguistically Diverse (CALD) carers.

There are

a number

of support options

available to assist you if the role of a carer becomes

too much

provide advice on a range of topics such as health and wellbeing, financial and legal considerations

⃝ Carers Australia – 1800 242 636 – runs support programs including

short‑term counselling for carers with qualified counsellors

⃝ Relationships Australia – 1300 364 277 – offers a range of services, such as

counselling and mediation, by phone, online and face-to-face

⃝ Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling

Carer support groups are completely

Financial support

emotional support and also help you to discover

through Carer Payment or Carer Allowance

workshops, and get involved in leisure activities

caring for meet the requirements. Call 13 27 17

confidential and can provide practical and

You may be eligible for income support

new information, attend education or training

from Centrelink if you and the person you are

and relaxing outings.

Monday to Friday 8am – 5pm or check online at

Groups are free of charge and meet regularly in community spaces.

Respite care

Sometimes you need to take a break from your carer role to refresh, attend appointments

or need someone to take over when you are unable to care due to illness or time away. Carer Gateway can help with access to

information and other supports appropriate to your needs, while also providing options for short-term and emergency respite.

Regular respite can help reduce your need

for emergency respite, and if required, Carer Gateway can help organise a plan for this.

Information on local carer support, disability

and community services from Carer Gateway is free and confidential. To find out more call 1800 422 737.

and other carers in a similar situation, and

Disability Support Guide Eastern Australia 2021/22

servicesaustralia.gov.au to see if you are eligible for financial support as a carer.

Being a carer of someone with disability

can take its toll on your physical and mental

health. Your role is important but it’s equally important to look after your own health and

wellbeing. Try to take some time out for yourself to see a movie, do some exercise or socialise with friends.

Remember to keep an open line of

communication between those around you

and speak to a trusted family member or friend if your carer role is starting to impact on your health and wellbeing.

In Home & Community Support

DisabilitySupportGuide.com.au

48D

Some of your favourite places are probably ours, too Living in the same neighbourhood, city or region not only means we can point a friend to the best cup of coffee in town, it means shared experiences and knowledge about where to find a whole range of advice and help when you need it. With well-established networks of experienced local staff in Albury, Young and Canberra, there’s a good chance that some of your favourite social spots, attractions and services are the same as ours. Our friendly team of ‘locals’ in your town or region means Mercy Health is best placed to keep you connected with your community and support you to achieve your goals.

Need help understanding the NDIS?

To speak with your local Disability Services Coordinator, please call the office nearest to you. Albury 1300 481 156 550 Poole Street, Albury (Next to Mercy Place Albury) Young 1300 637 052 7 Rogan Lane, Young (Close to Mercy Care Centre Young) Canberra 1300 328 048 5 Soundy Close, Belconnen

Call Mercy Health today on 1300 637 060 or visit home-care.mercyhealth.com.au

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Disability Support Guide Eastern Australia 2021/22

Support is available to help you live your life as independently as possible by making sure that your living arrangements and the help you get at home meets your needs. These supports may include helping you find affordable, appropriate and secure housing, or assist you with transport and day-to-day activities. It will also ensure you can stay connected and part of your local community.

Depending on your needs, you may be able to get assistance with personal care or have someone come to your house and help you with cooking or cleaning.

Or, rather than have someone do the tasks for you, you may be able to learn new skills through supports that are available so you can do these jobs yourself and keep your independence as well.

If you are being cared for by a family member or a carer, another form of support you may be able to access is respite.

This offers you and the person helping to care for you some time away from your

home, gives you a break from each other, or it can be an option if your carer needs to go away on a holiday.

Many sport and recreational programs are targeted specifically at people living

with disability or you may be able to get assistance to participate in mainstream social and community activities.

As well as helping with your wellbeing, social and community activities may also

assist in helping you achieve the aims or goals you have in your National Disability Insurance Scheme (NDIS) plan.

On the following pages we explain what different In Home & Community Support options there are and how they can help you. The In Home &

Community Support directory starting on page 60 lists providers who deliver services in Eastern Australia.

Child care

For many parents finding the right child care for their child is a struggle at the best of times. For parents of a child with a disability, this is even more so.

In Home & Community Support

About In Home & Community Support

While you have access to the full range of child care providers, your child may require more care and support than other children, which can present some

challenges when it comes to choosing the right provider for you and your family. You can search child care options in your local area through the Government’s My Child website mychild.gov.au. Here, you can find options for:

⃝ Long Day Care – centre-based child care while parents work or are busy with other commitments

⃝ Occasional Care – flexible, centre-based child care as needed DisabilitySupportGuide.com.au

⃝ Family Day Care – affordable, personalised care by a qualified educator in small groups in a home-based setting

⃝ In Home Care – flexible child care provided by a qualified educator in the comfort of your home

In Home & Community Support

⃝ Vacation Care – programs that care for primary school aged children during school holidays

⃝ Before and After School Care – centre-based child care outside school hours When contacting child care providers it is important to discuss your child’s needs

and ask questions including their experience in caring for children with disability. Child care can be expensive and the Government may help cover some of the

costs. To get an estimate of what you may be entitled to, use the Services Australia Payment and Service finder on servicesaustralia.gov.au or call 13 61 50.

Community access and inclusion Being a contributing and valued member of our community is a desire for many

of us. We can participate through employment, education, sports and recreational activities and travel.

A number of supports are available to help you gain or regain your confidence and independence and understand the steps you need to take to achieve your goals within your community.

From programs designed to support you on your journey to employment, to

volunteering opportunities and activities where you can work with other members of the community and meet new people. These supports can assist you in

discovering your passions and help you become productive and feel valued. Speak to your Local Area Coordinator (LAC) about the supports you can access through your NDIS plan to help you to contribute within your community.

Most community venues and events aim to include and provide accessibility

to people with disability so you can participate, enjoy a range of activities and become a valuable member of your community.

Some of the ways this happens is through access to public transport services, ramps and lifts within venues, Auslan interpreters, closed captioning, audio descriptions and other modifications for people with disability.

You may notice accessible and inclusive facilities within your community. These

include gardens and parks, recreational facilities such as swimming pool hoists at

swimming centres, playground facilities with the use of wheelchair swing chairs, as well as accessible toilets, bridges, ramps and footpaths.

If you need help with accessing your community, a list of providers who can assist can be found within the directory starting on page 60.

Domestic assistance

If you are living in your own home, it is possible that at some stage you may

require some assistance to make life easier, or assistance to complete everyday activities that will enable you to continue living independently.

The supports available will depend on your goals, aspirations, needs and informal supports and can be delivered by Government departments and agencies or by non-Government service providers.

Disability Support Guide Eastern Australia 2021/22

Some of the most commonly accessed types of support and assistance may

include cleaning, personal care, nursing care, meal preparation and delivery, home and garden maintenance and more.

Looking for domestic assistance? Go to page 60 to find providers in the

Home maintenance and gardening

Housework, home maintenance and gardening can often be a difficult task if you have a disability, however, there are services available to help. The NDIS can fund services to assist with cleaning, as well as minor house and garden maintenance. They can also fund training, aids and equipment to help you perform these tasks independently.

A trusted support worker can visit you in your home and complete tasks such as washing and drying your clothes and linen, cleaning out and organising fridges and pantries, window cleaning, vacuuming, dusting and general household cleaning.

Your garden can be kept well-manicured by lawn mowing, pruning, fertilising, sweeping and raking up leaves and cleaning gutters.

State, Territory and local Governments also offer programs that help with cleaning, home maintenance and gardening, although these usually come at a cost.

Look in the In Home & Community Support directory starting on page 60 for help with your home and garden.

Life skills

There are a number of supports available to assist and teach you life skills to help you live independently, support you to make choices in your everyday life and to participate in the day-to-day activities in your home.

This support can range anywhere from a few hours a week, to 24 hours a day and can help develop skills and build your confidence with things like health

and wellbeing, household tasks, travel and connecting with other people and the community.

Some important life skills that you can get support for include meal preparation, independent living, community participation and literacy and numeracy skills.

To become as independent as possible and fulfil your potential speak to your carer or Local Area Coordinator (LAC) about life skills support under the NDIS.

Turn to page 60 for a list of providers who can help you develop life skills.

Meals and shopping

Cooking meals and heading to the shops for groceries or other purchases can

prove difficult if you have a disability. To assist you, support workers can help you

In Home & Community Support

In Home & Community Support directory.

decide what items you need and then accompany you to go and buy them.

Some service providers can go to the supermarkets on your behalf and prepare nutritious meals according to your tastes and budget.

When it comes to food preparation you can have the support worker prepare your meal or you can help and learn some cooking skills yourself.

If you need help with meals and shopping, speak to your carer or Local Area Coordinator to see if a support service can be included in your NDIS plan.

A list of providers offering these services can be found in the directory starting on page 60.

DisabilitySupportGuide.com.au

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Paul’s in the driver’s seat Paul Winston dreams of one day getting his driver’s licence. He loves reading about vintage cars and their history, something he was unable to do until starting at Endeavour Foundation’s Caboolture Learning and Lifestyle hub, where a reading C-Pen helped him make a leap forward in achieving his dream. Support worker Konnie Woods says the first time she helped Paul to use the C-Pen, it opened up his world. “The C-Pen changed his life, allowing him to read independently for the first time,” she said. “Paul can now study for something he’s always wanted to do – get his learner’s permit.

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Disability Support Guide Eastern Australia 2021/22

“I hope everyone gets the same opportunities to learn to drive using virtual reality,” he says.

Utilising the C-Pen to read and practicing his driving skills in a virtual setting is having a positive impact on all areas of Paul’s life.

mind to.”

to Paul but give no

Paul uses a C-Pen and virtual reality to study for his learners permit and learn to drive Photo: Supplied

“It’s what I’m aiming for with everything I’m learning, with the reading that Konnie and others here are taking me through. I love it.

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“I get to come in and just jump on and learn in my own way.

“We’ve seen his confidence grow and grow since he started at Learning and Lifestyle in early 2020,” Konnie says.

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“His Speech Language Pathologist has seen how being supported to use the C-Pen has made such a difference to Paul’s speech, and encouraged him to bring his homework sheets along to complete with us. “He used to be very unsure about talking to people, but now he’s happy to chat to everyone, including new people he’s just met. “We’ve also noticed Paul is also able to recognize more words while practicing his independent reading and his writing has improved.

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“We are working very hard to make his dreams come true.”

Learn, the way you want Endeavour Foundation is a registered NDIS provider that has been proudly supporting and advocating for people with intellectual disability for 70 years. We focus on ability, working with you to make your possibilities a reality. Learn to cook, try our virtual reality learning programs, make friends and more at one of our many learning and lifestyle hubs across Queensland, New South Wales and Victoria.

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DisabilitySupportGuide.com.au

Multicultural support If you identify as Culturally and Linguistically Diverse (CALD) and need some support, there are multicultural services available to meet your needs.

In Home & Community Support

You may find it difficult to seek out services that would suit you, which is where multicultural support services can assist. A multicultural support worker that

understands your cultural background and speaks your language can talk to you about the types of support that are available that match your cultural diversity. They will work alongside your family, community and health professionals to ensure you feel comfortable and get the help you need.

These kinds of supports include in home assistance with preparation of meals

and household duties such as cleaning, participation in community activities or events that interest you, mentoring support, development and maintenance of

relationships with your family, friends, community and service providers, transport support, respite care and therapeutic supports, such as occupational therapy, physiotherapy and psychological support.

Read more about cultural diversity on DisabilitySupportGuide.com.au.

Personal care If you need some help in or outside your home, support is available to help you live as independent as possible. These supports can be funded under ‘Core supports’ in your NDIS plan.

Some examples of personal activities you may require help with include

showering, dressing, toileting, eating, grooming and personal hygiene tasks,

getting in and out of bed and mobility. Others tasks you can get support with include cleaning, laundry, cooking and dishwashing.

Support workers can join you in running errands in your community, such as grocery shopping, going to appointments or attending social events.

The people who help you with these ‘Core supports’ are professional, trustworthy and caring to make sure you feel comfortable and safe.

To find personal support options go to the directory listings starting on page 60.

Respite Taking a break from your carer is beneficial to the both of you. Not only does it

help maintain positive family and carer relationships, but it allows you the chance

to meet new people and experience new things. One of the ways to achieve this is

through respite and it plays an important role in allowing carers to take a time-out from their caring role.

Respite options include centre-based day support, overnight or weekend

support, in home support, community-based respite, host family stays and emergency respite.

⃝ Centre-based day support is when you spend the day at a specialised centre, where trained staff know and understand your needs.

⃝ Overnight or weekend facility-based support is a flexible respite option which may involve in home support or staying with a host family over the weekend.

Disability Support Guide Eastern Australia 2021/22

⃝ In home support is when a support worker will look after you in the comfort of your own home, giving your carer a break.

⃝ Community-based respite can include one-on-one or group outings, social ⃝ Host family stays involve staying in the home of a volunteer or host family. It is a good option for children or young people with disability.

⃝ Emergency respite is an urgent request for respite, if your carer is suddenly unable to care for you due to illness or an emergency trip to the hospital.

Respite support is available from a couple of hours to a weekend or over a week, depending on your location and availability of support services.

An assessment will determine your eligibility for respite care and what services will best suit you and your carer.

To discuss respite services in your area, call the Carers Gateway on 1800 422 737. It is also a good idea to speak to your Local Area Coordinator about your respite options, especially if you want to access it on a regular basis.

Go to the directory section starting on page 60 to find respite options in your area.

Sports, social and recreational support Being involved and active within your local community is good for your health

and wellbeing and can be made easier with additional supports that are available to you.

Support for sports, social and recreational activities can include having someone

help you find activities you will enjoy, organising a companion to join you on your

activity, having access to specialised sporting equipment, help with changing into sports clothes and assistance in manipulating equipment.

These supports allow you to participate in sports, social and recreational activities within your community.

Some sports, social and recreation activities may be tailored to suit you and your

disability, or you may be able to access some disability-specific activities organised through disability service providers. You may even be interested in participating in other ways, such as cheering or providing on-field support.

To help you participate in sports, social and recreation activities available in your

area, specialised or modified sporting equipment, transport and personal support can be made available.

Some activities you may enjoy include outings to the movies or shopping centre, going to the park, cooking classes, art and craft classes, bowling, going to the beach, swimming, attending a sporting game, catching up with friends and

In Home & Community Support

and recreational activities, camps and school holiday programs.

attending community events.

Youth groups and holiday camps are regular activities enjoyed by many people. Trained support workers attend these outings to ensure you are comfortable and safe.

If you want to participate in sports, social and recreational activities, speak to your carer or Local Area Coordinator about your options under the NDIS.

Turn to page 60 to find sports, social and recreational options for people with disability in Eastern Australia.

DisabilitySupportGuide.com.au

ADVERTISING FEATURE

‘Living Without Limits’ When a loved one lives with a disability, it can dramatically affect a family’s life forever – especially if that person requires care. In most cases, this responsibility would fall to the immediate family, however it is important to know that there is help available. Meditech Staffing is a registered NDIS and disability support provider that delivers support in the home or within an existing care facility. Clients can receive services through government subsidies, self-funded private paid services or a combination of both options. Meditech is an approved provider of both the National Disability Insurance Scheme (NDIS) and the icare programs. Meditech currently provides support to over 400 NDIS and icare clients across Sydney. Tim is one of our clients who has Becker Muscular Dystrophy – a recessive, inherited disorder characterised by the progressive weakening of the muscles in the legs and pelvis. As a result, Tim is in a wheelchair and requires support do his activities of daily living and access the community. Before Meditech Staffing took over as his service provider, Tim was struggling to remain positive. He was making poor lifestyle choices, staying up late resulting in poor sleep, and not engaging with his family and friends.

In fact, he is now looking into studying online in the new year. With the help of well-trained, experienced staff, Tim was able to unlock his full potential. Choosing the right support provider is crucial to maximising your funding and tailoring a plan of services to meet your needs. Meditech Staffing is here to help. As an experienced and widely respected registered NDIS and disability support provider, Meditech has an outstanding team of people whose commitment and dedication underline our distinctive client-focused service delivery. Meditech will support you to live without limits, providing an array of services including: •Professional case management and support •coordination •Well-trained, reliable staff •Domestic assistance •Meal preparation •Personal care •Clinical Nursing services •Transport services •Social support •Community access •Allied Health services •Maintenance, cleaning, and gardening services We are available 24 hours a day, 7 days a week, meaning someone is always available to take your call. A case manager will also be provided to help you manage your services and funding. We promote enablement and independence for all our clients, making sure they are actively involved in their care plan. To discuss how Meditech can help you, please contact our friendly staff on:

As a Meditech client, Tim has made amazing progress with the help of his support workers. As part of his services, Tim receives assistance with meal preparation, personal care, social support, transport services, and community access. He has learnt about cooking and nutrition and is now exercising daily with the support of his physiotherapist and the Meditech team. As a result, Tim has lost over 20 kilograms, is engaging with his family and friends, and has regained his confidence.

Disability Support Guide Eastern Australia 2021/22

Sydney Office Please call 02 9764 4488 or email enquiries@meditechstaffing.com.au Central Coast Office Please call 02 9159 0051 or email gosford@meditechstaffing.com.au For more information, please visit our website: www.meditechstaffing.com.au

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DisabilitySupportGuide.com.au

Transport If you need some help to get from one place to the next, transport supports are

available to make your life easier. Being able to attend appointments, education,

In Home & Community Support

work and social activities are an important and essential part of your wellbeing.

A support worker can drive you to and from where you want to go, however, there are a lot of other transport support options. These will be included in your NDIS plan if you cannot use public transport because of your disability.

Subsidised taxi vouchers are available if you have a significant disability or use a wheelchair to help cover the costs of fares.

Some community transport services offer community buses for people with

disability and these are a great option if you are looking for social activities as they often organise day trips to places like the zoo.

For more information about transport options under the NDIS turn to page 44. Discover transport support providers within the In Home & Community Support directory starting on page 60.

Travel and holidays Going on holiday and traveling to new places can be fantastic and relaxing, but

it can also be a logistical nightmare for people with disability to make sure all the supports you need are in place.

While difficult, it is definitely not impossible. And better yet, there are many

services available providing accessible tourism or ways to foolproof your travel. If you are intending to organise your own trip, there are some considerations to

take into account. Other cities and countries aren’t always made with accessibility in mind.

Even if places, tourist sites, accommodation or travel groups say they are accessible, it is a good idea to call ahead and make sure they can accommodate you.

It provides more time for the organisation to prepare for your arrival, and you can be very specific about your disability and how you need to be supported.

Share details about your trip with your doctor and see if they raise concerns about any items on your itinerary.

It might be a good idea to reassess how you can reach your ideal holiday goals

without completely crossing it off your bucket list or putting yourself in danger. It is a good idea to carry detailed information about your medication and disability, signed by a doctor. So if you do run into trouble, you have proper documentation with you if you need quick access to it.

If you are bringing medication along, bring a couple weeks worth more than normal, just in case of a flight delay or any unexpected hiccups in your trip. When travelling to another country, look into any rules or requirements of

the country and whether that can affect your travel. For instance, Indonesia is

extremely strict on medication and what you can bring in. Talk to your pharmacist

as they may be able to provide you with documentation indicating the importance of the medication.

Disability Support Guide Eastern Australia 2021/22

In Home & Community

Any trip away, but in particular if you travel abroad, requires research ahead for anything that may cause problems on your holiday.

An accessible holiday provider can provide that assurance that where you travel will be accessible, no matter the disability type.

Depending on what exactly you want, there are travel companion organisations to assist you on the actual holiday, or travel planning businesses that can create your ideal holiday that is accessible physically, socially and mentally.

Some providers have pre-made holiday categories that you can choose from

depending on the level of care required. Generally, holiday providers have staff ratios if the trip is a group booking.

If you want to travel alone, a travel organiser can tailor your trip around your capabilities. This could include flights, accessible accommodation, suitable transport, itinerary, activities and travel insurance.

Depending on your National Disability Insurance Scheme (NDIS) package, you may be able to receive funding from the Government to help you travel.

Lastly, enjoy yourself. The whole point of a trip is to relax. Good planning is one way to achieve an even better holiday for yourself or the whole family.

Visit DisabilitySupportGuide.com.au for more information about accessible travel or to find providers who can assist.

Switch To Better Quality Disability Support Choose Right at Home Improving the quality of life for those we serve.. Right at Home are leaders in quality homecare and disability support, delivering services that allow our clients to remain safe and independent in their own homes, access the community and live life to the fullest. - 24/7 On Call & 24/7 Care Service - Flexible & Reliable Support Workers - Physical Assistance - Nursing & Medication

- Socialisation, Transportation - Hospital-In-The-Home Care - Personal Care - Domestic Assistance

Right at Home offices* can deliver disability support for plan-managed and self-managed NDIS Participants. Some of our offices are registered NDIS providers and can also deliver support to agency managed NDIS participants. *Call your local Right at Home office to check if and what disability support they provide.

The Right Care, Right at Home

Phone: 1300 363 802

www.rightathome.com.au DisabilitySupportGuide.com.au

ACT

In Home & Community Support Australian Capital Territory

How to Read see page 271 Area Map page 259

Provider Name Providers servicing ACT A Better Life Home Care Services Able Australia Services - ACT

Location

Phone 0452 234 046

Wanniassa 1300 225 369

AccessAbility Cruising

0402 809 272

Accessible Transport Australia

02 9426 8999

Alliance Community

1300 769 155

Ampe Services

0432 164 324

Andrew Stewart - Hearing Connections

0411 757 622

Anglicare NSW South, NSW West & ACT

Civic 02 6245 7100

Aruma

1300 538 746

Aspire Disability Group

1300 338 814

Assist Travel

1800 809 192

Australian Home Care Services

1300 303 770

Autism Spectrum Australia - NSW

1800 277 328

Better Rehabilitation

0459 740 979

Candice Care

1800 226 342

Care Plus Services

Fyshwick 02 6239 3830

Caring Humanity

Richardson 02 6182 8587

Coco Healthcare

0411 272 596

Cocoon Group Services Communities@Work Daargun Aboriginal Corporation Darryl’s Den

1800 262 666 Greenway 02 6293 6500 0467 619 904 Holt 0400 597 026

Delightful Domestics

Kambah 0412 633 234

Disability Aging and Community Care Service Palmerston 0434 285 365 Drake Medox 1300 360 070 Driving & OT Solutions Dukesy’s Mowing and Maintenance Eaton House

Conder 0447 300 457 0401 692 667 Watson 0438 280 106

Empower Golf Australia

0466 825 044

Enable Ability

1300 521 541

Evolve Support Services

Canberra 0424 253 654

Flames Fitness

Lyneham 02 6257 1483

Focus Disability Services Goodhope Nursing Companion

02 9029 9084 Dickson 1300 302 547

Age Groups

Reg iste C O R red ND IS P E rovi C AP der I TA C AP L A Com C I T Y m Dom unity A cce es Hom tic Assi ss & In e M stan clusi on Life ainte ce Skil nanc l e s /Ga Mea rden ls/ ing Pers Shoppi ona ng Res l Care pite Spo Care rts Tran /Social/ sp R ec reat Oth ort iona er l Su Sup ppo por rt t d Sup e por livered 0 - 4 t deliv at ho ered me ye in p 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years y Adve ears Pagertiseme nt

In Home & Community Support Australian Capital Territory

Services

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DSG Web ID 48890 47947 48529 50081 40088 53548 58043 40977

142

40343 41023 40077 40091 40098 41175 55371 40144 53334 40199 48929 40175 40203 40206 40233 40217 40230 40291 40231 40242 41742 61661 40619 40280 41862 40300

Visit DisabilitySupportGuide.com.au/topics/ndis-providers for a complete overview of providers and services registered within the State or Territory. For the most up-to-date information about providers and services listed in this Guide visit the website and enter the DSG Web ID numbers in the search field.

Disability Support Guide Eastern Australia 2021/22

ACT

How to Read see page 271 Area Map page 259

Provider Name Location Phone Providers servicing ACT (continued) Greenleaf Care Plus

Mawson 02 6193 3101

Guide Dogs ACT

Phillip 02 6285 2988

Hendercare

1300 764 433

Hireup

02 9113 5933

Ink Brush Art Therapy

Reid 0450 070 240

Integrated fm Group

0409 945 833

Jabez Disability Care

Coombs 0408 780 740

Just Better Care Australia

1300 587 823

Karli Health Centre

0414 856 409

Koomarri

Phillip 02 6280 6143

L’arche Genesaret

Phillip 02 6282 9066

Leisure Options

1300 363 713

Life Without Barriers NSW & ACT Livability Australia

1800 935 483 Chisholm 02 6291 3044

Mable Marymead

1300 736 573 Yarralumla 02 6162 5800

MCT Care - Disability Care

1300 313 381

Medical Travel Companions

1800 070 051

Mental Health Foundation ACT

Chifley 02 6282 6604

Mercy Health Home Care Services NSW & ACT Multiple Sclerosis ORS Group

1300 478 776 1800 042 138

Fyshwick 1800 000 677

Pacific Disability Services

02 9188 9300

PADS (Personal Assistance Dog Solutions)

0458 755 757

ParaQuad NSW

02 9132 4253

Paul Jordan Pegasus Riding for the Disabled Premium Care Services Richmond Fellowship ACT

Chapman 0401 841 783 Holt 02 6254 9190 Moncrieff 1300 490 120 Pialligo 02 6248 6118

Rubies Nursing Private

Crace 1300 651 649

Skipper Care Australia

Mitchell 02 6103 0338

South West Community Transport

02 9426 8999

Spinal Cord Injuries Australia

1800 819 775

Stefan’s Sparks Cleaning

Mawson 02 6286 3131

Tharwa Valley Forge

Tharwa 0418 165 433

The Deaf Society

02 8833 3600

The Disability Trust

02 4250 5000

The Walking Clinic

Lyneham 02 6249 1758

Total Ability Unique Kids Support and Consulting Services

1300 858 410 Amaroo 0418 613 458

Unique Quality Care

0421 779 680

Wonsie

0409 309 129

Yoga Enlightenment

Chapman 0432 778 271

Age Groups

R eg iste C O R red ND IS P E rovi C AP de r I TA C AP L A Com C I T Y mun Dom ity A cce es Hom tic Assi ss & In e M stan clusi on Life ainte ce Skil nanc l e s /Ga Mea rden ls/ ing Pers Shoppi n ona g Res l Care pite Spo Care rts Tran /Social/ sp R ec reat Oth ort iona er l Su Sup ppo por rt Sup t deliv ered por 0 - 4 t deliv at ho ered me ye in p 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years y Adve ears Pagertiseme nt

In Home & Community Support Australian Capital Territory

Services

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • •• • • •• •• •• • • •• • •• • • •

•

• • • ••

DSG Web ID

51637 •••••••• •• 40309 ••••••• 48489 ••••••• ••••• 40332 •• •• ••••••• 40358 • •••••• 60990 •• •••••••••• 53392 ••••••• •••• 27, 66, 84 40510 ••••••• ••••• 55423 • • •••• 40408 •• •• •• ••• 40412 •• • • •• 46821 •• • •• • • • • • • • • • • • • 151, 187 42556 53401 ••••• •• •••• • • • • • • • • • • • • IFC 55064 40460 •••• •• 56107 •••••••• •• 40470 •• ••• ••••• 40473 ••••• •• •• 49D 40474 ••••••• 45752 •• ••••••• 40697 • •• •• •• 61575 ••••••• ••••• 49808 ••••••• 40550 ••• ••••••• 53393 •• •• 40555 • • ••• 40571 ••••••• •• 40605 • •• •• • 40616 ••••••••••••• 53436 •••• ••••••• 40656 • •• ••••••• 40664 • ••••••• 40669 • ••••• 48036 • • • 40208 • ••••••• 40694 •••••••••••• 40709 • ••••••• 40719 • • ••••• 40726 ••••••• ••••• 48440 ••••••• 40525 • •••••• 40757 •

D Divider IFC Inside Front Coverr

DisabilitySupportGuide.com.au

Helping you at home

Helping you at home is what we do. It may be coming home from hospital and requiring help for a period of time, or using our services to just generally help out with busy lives. Our flexible personalised services are available for ½ hour services to 24 hours, 7 days a week. We work with you to provide the support you want. Please give us a call to discuss your support needs and options. For the Illawarra region please call 4244 3470 or email illmanager@simplyhelping.com.au For Sydney West please call 1300 524 470 or email swsmanager@simplyhelping.com.au

Disability Support Guide Eastern Australia 2021/22

NSW

In Home & Community Support New South Wales In Home & Community Support New South Wales

How to Read see page 271 Area Map page 259

Provider Name Location Providers servicing all of NSW

Phone

Always Able

Dondingalong 0467 228 981

Autism Spectrum Australia - NSW

Frenchs Forest 1800 277 328

BareCare Australia Birrang Enterprise Development Cass Care Concept Care HCA Home NSW Hireup

Liverpool 0467 800 012 Orange 02 6361 9511 Campsie 02 9703 6298 Bardia 1800 266 237 Sydney 1300 422 111 Greenwich 02 9113 5933

Home Care Heroes

Redfern 02 8310 7531

Just Better Care Australia

Manly 1300 587 823

Kurranulla Aboriginal Corporation

Jannali 02 9528 0287

Lifestyle Solutions

Islington 1800 634 748

Life Without Barriers NSW & ACT

Newcastle 1800 935 483

Livewire Online

Naremburn 02 9156 3585

Mable

Sydney 1300 736 573

Maxlife Care

St Leonards 1800 100 629

Nardy House

Quaama 02 6493 8120

Orana Nursing and Home Care Services ParaQuad NSW Right at Home - NSW Sunnyfield The Benevolent Society - NSW Total Ability United Support Services

Bexley 02 9554 9426 Newington 02 9132 4253 1300 363 802 Allambie Heights 1300 588 688 Glebe 1800 236 762 Artarmon 1300 858 410 Sydney 02 9569 5546

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Wellness By Care Pyree 0479 060 057 Providers servicing Blue Mountains region Acare Sydney

Busby 02 8103 5092

Bampers Property Maintenance

Mittagong 0432 642 665

Blue Mountains Disability Support

Blackheath 0424 870 198

Champions Holidays

Terrigal 0403 605 071

Deceased Estate Sydney

Eastern Creek 0408 629 666

Empower Golf Australia

Hunters Hill 0466 825 044

Foundation Allied Health Note: 1. Pages 149, 154, 163, 166, 169, 255

Lawson 0438 780 673

Age Groups

Reg iste C O R red ND IS P E rovi C AP der I TA C AP L A Com C I T Y mun Dom ity A cce es Hom tic Assi ss & In e M stan clusi on Life ainte ce Skil nanc l e s /Ga Mea rden ls/ ing Pers Shoppi n ona g Res l Care pite Spo Care rts Tran /Social/ sp R ec reat Oth ort iona er l Su Sup ppo por rt Sup t deliv ered por 0 - 4 t deliv at ho ered me ye in p 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years y Adve ears Pagertiseme nt

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55598 41102 41202 43794 51314 41742 42771 IFC Inside Front Cover

DisabilitySupportGuide.com.au

NSW

How to Read see page 271 Area Map page 259

Provider Name Location Phone Providers servicing Blue Mountains region (continued) Glenray Industries

Bathurst 02 6331 2388

Global Disability & Health Care Services

Strathfield 1800 009 292

Johnny H

Jamisontown 1300 053 001

Kamakan Forensic Cleaning

Seven Hills 1800 994 911

LiveBetter Community Services NSW

Orange 1800 580 580

Magic Duster Domestic Services

Bowenfels 0403 387 863

McArthur Community Care NSW

North Sydney 02 9277 7000

Meditech Staffing

Strathfield 02 9764 4488

Premier Care Australia

Annangrove 02 9623 6244

Simplicity Care

Harris Park 0481 941 439

Start Nursing Services

Bella Vista 02 8883 3207

Stride

Lilyfield 1300 001 907

Sylvanvale Foundation

Kirrawee 1300 244 577

Tender Loving Care Disability Services

Bankstown 1300 998 885

Unisson Disability

Pymble 1300 266 222

Wollondilly Support and Community Care Your Aged Care At Home Zest Personalised Care

Picton 02 4677 2524 Bankstown 02 8764 3669

North Parramatta 02 9683 3400

Age Groups

R eg iste C O R red ND IS P E rovi C AP de r I TA C AP L A Com C I T Y m Dom unity A cce es Hom tic Assi ss & In e M stan clusi on Life ainte ce Skil nanc l e s /Ga Mea rden ls/ ing Pers Shoppi ona ng Res l Care pite Spo Care rts Tran /Social/ sp R ec reat Oth ort iona er l Su Sup ppo por rt t d Sup e por livered 0 - 4 t deliv at ho ered me ye in p 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years y Adve ears Pagertiseme nt

In Home & Community Support New South Wales

Services

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152

DSG Web ID 41937 40298

34-35 62280 42369 70, 86 44361 41628 60949 56-57 42738 43216 43502 40667 40885 74

43680 56422

186

43638 44025 53307 44068

DO YOU OR SOMEONE YOU LOVE NEED HELP WITH

cleaning & in-home laundry?

Sistability specialises in providing a range of domestic services to NDIS participants to assist with keeping homes well-maintained and safe. • Regular maintenance cleaning • Spring cleaning • Window cleaning

• Fully insured, professional workers with National police checks • All supplies & equipment provided WE CAN DO IT!

CURRENTLY SERVICING SYDNEY & NORTHERN RIVERS NSW 0401 884 394 | www.sistability.com.au | hello@sistability.com.au Visit DisabilitySupportGuide.com.au/topics/ndis-providers for a complete overview of providers and services registered within the State or Territory. For the most up-to-date information about providers and services listed in this Guide visit the website and enter the DSG Web ID numbers in the search field.

Disability Support Guide Eastern Australia 2021/22

NSW Services

In Home & Community Support New South Wales

How to Read see page 271 Area Map page 259

Provider Name Location Phone Providers servicing Capital Country region Acquired Brain Injury Services

Auburn 02 9748 7372

Aruma

Belrose 1300 538 746

CatholicCare Wollongong

Wollongong 02 4227 1122

Challenge Southern Highlands Daargun Aboriginal Corporation

Welby 02 4872 6600 Braidwood 0467 619 904

Eaton House Focus Disability Services

Tallong 0438 280 106 Strathfield 02 9029 9084

Interchange Australia

Bowral 02 4868 6688

LFE Community Supports

Young 02 6380 1600

Mercy Health Home Care Services NSW & ACT Synergy Vision Tender Loving Care Disability Services Universal Disability Care Waratah Independent Living Woodville Alliance Disability Services

Age Groups

1300 478 776

Gledswood Hills 1300 938 965 Bankstown 1300 998 885 Ruse 02 4625 6046 Blackhealth 0401 605 267 Fairfield East 02 9722 5200

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DSG Web ID 40846

142

40343 51086 40159 40203 40242 41862 42221 42546

49D

40474 56415 56422 48443 60414 44032 D Divider

Call us today, let us support you with your everyday living and NDIS needs

• Plan Management • Support Co-ordination • Home Modifications & Maintenance • Daily or Household Tasks • Specialised Supported Employment • Personal Activities • Development – Life Skills • Community Participation • Lawn Mowing & Garden Maintenance • Domestic Assistance (Cleaning) • SLES – School Leavers Employment Support • Specialised Disability Accommodation • Emergency Respite Accommodation

Phone: 1800 462 253 Head office: 19a Elbow St, West Kempsey NSW 2440 macleayoptions.org.au | enquiries@macleayoptions.org.au

Registered NDIS Provider

DisabilitySupportGuide.com.au

NSW

In Home & Community Support New South Wales

How to Read see page 271 Area Map page 259

Provider Name Location Phone Providers servicing Central Coast region Accuro Homecare

Toukley 02 4305 2503

Acquired Brain Injury Services

Auburn 02 9748 7372

Agape I Care

Greystanes 02 7806 9837

Aruma

Belrose 1300 538 746

Breakaway

San Remo 02 4390 7624

Challenge Community Services

Tamworth 1800 679 129

Champions Holidays

Terrigal 0403 605 071

Connectability Australia

Warabrook 02 4962 1000

ELA Care

Wyoming 0422 034 694

Focus Disability Services

Strathfield 02 9029 9084

Global Disability & Health Care Services

Strathfield 1800 009 292

Headstart Acquired Brain Injury Services Hamilton 02 4965 4420 Hunter Care Group

Broadmeadow 02 4950 2269

Interaction Disability Services

Bella Vista 1300 668 123

Manjula Singh

Rouse Hill 0426 866 005

McArthur Community Care NSW Meditech Staffing

North Sydney 02 9277 7000 Strathfield 02 9764 4488

Newcastle Exercise Physiology

Newcastle West 0451 093 039

Personal Transport Service

Woy Woy 0417 448 879

Primary & Community Care Services

Thornleigh 02 9477 8700

Samaritans Foundation

Warabrook 1300 656 336

Stride

Lilyfield 1300 001 907

Supports Central Coast

Erina 0414 352 494

Terama Industries

Gosford 02 4325 7823

Age Groups

R eg iste C O R red ND IS P E rovi C AP de r I TA C AP L A Com C I T Y m Dom unity A cce es Hom tic Assi ss & In e M stan clusi on Life ainte ce Skil nanc l e s /Ga Mea rden ls/ ing Pers Shoppi ona ng Res l Care pite Spo Care rts Tran /Social/ sp R ec reat Oth ort iona er l Su Sup ppo por rt t d Sup e por livered 0 - 4 t deliv at ho ered me ye in p 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years y Adve ears Pagertiseme nt

Services

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DSG Web ID 40837 40846 50730

142

40343

41292 121, 153, 162 41385 43794 41524 51398 41862 40298 42039 42138 42218 52813 60949 56-57 42738 42952 43133 43223 43419 40885 41240 43714

Personal Care

Overnight Support

Respite for Carers

Travel & Transport

Meal Preparation

Support Coordination

Domestic Assistance

In-home Nursing

* Availability of some services may vary depending on your location.

1300 587 823

info@justbettercare.com

justbettercare.com

Disability Support Guide Eastern Australia 2021/22

NSW

How to Read see page 271 Area Map page 259

Provider Name Location Phone Providers servicing Central Coast region (continued) The Deaf Society

Parramatta 02 8833 3600

Trilogy Disability Services

Gosford 02 4314 1601

Unisson Disability

Pymble 1300 266 222

Youth Connections

Kariong 02 4346 1111

Zest Personalised Care

North Parramatta 02 9683 3400

Providers servicing Central NSW region

A Break Disability & Respite Services Acquired Brain Injury Services Aruma

Coffs Harbour 0428 280 474 Auburn 02 9748 7372 Belrose 1300 538 746

breakthru

Parramatta 1800 767 212

Challenge Community Services

Tamworth 1800 679 129

Eagle Community Care

Lawson 0415 395 886

Fitzroy Falls Gallery

Fitzroy Falls 0428 120 813

Glenray Industries

Bathurst 02 6331 2388

Global Disability & Health Care Services

Strathfield 1800 009 292

Harmonie

Woodstock 0427 471 696

Kat’s Care Services Leep Ngo LiveBetter Community Services NSW Mercy Connect Mid-Western Regional Council Universal Disability Care Warrumbungle Community Care

OUR SERVICES

• Personal Care • Domestic Assistance • Shopping Assistance • Community Engagement • Medical Appointments • Meal Preparation

West Albury 02 6045 8797 Emu Plains 02 4721 1866 Orange 1800 580 580 Thurgoona 02 6043 3500 Mudgee 02 6378 2850 Ruse 02 4625 6046 Coonabarabran 02 6849 2200

Age Groups

In Home & Community Support New South Wales

Services

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DSG Web ID

44068 40779 40846 142

40343

41229 121, 153, 162 41385 51372 40279 152

41937 40298 52729 53081 52057

70, 86 44361 42755 42776 48443 43975

Our support workers are engaged as employees,

NOT CONTRACTORS

Loyal to Centralis Home Care.

LOYAL TO YOU!

THE PREFERRED ALTERNATIVE

Sydney Suburbs 02 8315 2811

DisabilitySupportGuide.com.au

NSW

In Home & Community Support New South Wales

How to Read see page 271 Area Map page 259

Provider Name Location Providers servicing Hunter region A Gentle Dove Care Services AbilityLiving-MyWay

Phone

Maitland 02 4932 0266 New Lambton Heights 1300 692 569

Accomplished Choice Solutions

Hamilton 02 4003 4866

Aruma

Belrose 1300 538 746

Awabakal

Wickham 02 4918 6400

Axcess Disability

Parramatta 0488 551 331

Beresfield and District Community Care Thornton 02 4964 1131 Biala Services

Charlestown 02 4943 9741

Caring Carers

Charlestown 1300 171 855

Challenge Community Services

Tamworth 1800 679 129

Champions Holidays

Terrigal 0403 605 071

Chisholm Community Health Care

Thornton 0427 364 342

Express Garden and Maintenance Services

Newcastle 0401 603 134

Headstart Acquired Brain Injury Services Hamilton 02 4965 4420 Hire A Helping Hand Insideout Assist Support Services Job Centre Australia L’arche Sydney

Cardiff 0418 686 579 Gosford 02 4322 5511 Homebush 02 9787 8132

Meals On Wheels Morisset and Toronto Meditech Staffing Michael Hannigan Mosaic Therapy and Supports NDNS

Morisset 02 4973 3538 Strathfield 02 9764 4488 Corlette 02 4917 2251 Scone 0416 672 881 Shortland 02 4953 8444

Newcastle Cleaners

• • • • •

Kurri Kurri 0407 204 999

Kahibah 0475 798 564

Age Groups

R eg iste C O R red ND IS P E rovi C AP de r I TA C AP L A Com C I T Y m Dom unity A cce es Hom tic Assi ss & In e M stan clusi on Life ainte ce Skil nanc l e s /Ga Mea rden ls/ ing Pers Shoppi ona ng Res l Care pite Spo Care rts Tran /Social/ sp R ec reat Oth ort iona er l Su Sup ppo por rt t d Sup e por livered 0 - 4 t deliv at ho ered me ye in p 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years y Adve ears Pagertiseme nt

Services

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DSG Web ID 40780 50670 57829

142

40343 41075 41080

72, 188 41165 41184 43924 121, 153, 162 41385 43794 51129 51472 42039 57931 42207 40381 42482 42827 56-57 42738 51679 41984 71

42922 42948

Daily living Health & wellbeing Work readiness Relationship building Community connections

Disability Support Guide Eastern Australia 2021/22

NSW

How to Read see page 271 Area Map page 259

Provider Name Location Phone Providers servicing Hunter region (continued) Ourcare Services

Singleton 02 6571 2300

Over The Rainbow Support Connections Rely-Ability Samaritans Foundation Songbird Stride Total Access Support Transcare Hunter Tri-Collective

Metford 0404 179 301 Cardiff South 0432 044 410 Warabrook 1300 656 336 Thornton 02 4048 4220 Lilyfield 1300 001 907 Salamander Bay 02 4984 9994 Scone 02 6545 3113 Charlestown 0407 438 383

Unisson Disability Pymble 1300 266 222 United Disability Care (Mid North Coast NSW) & Inspired Day Program Coffs Harbour 02 6651 8122 Universal Care Connections Aberglasslyn 0488 045 111 Universal Disability Care

Ruse 02 4625 6046

Youth Connections

Kariong 02 4346 1111

Youth Matters

Waratah 1800 968 628

Zest Personalised Care

North Parramatta 02 9683 3400

• • • • • • • • • •

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Providers servicing New England North West region

A Break Disability & Respite Services

Coffs Harbour 0428 280 474

Aruma

Belrose 1300 538 746

Beyond Boundaries Rehab

Maitland 02 4934 1264

Brighter Access

Inverell 02 6722 5548

Centacare New England North West

Tamworth 02 6762 9200

Challenge Community Services

Tamworth 1800 679 129

Age Groups

In Home & Community Support New South Wales

Services

• •

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DSG Web ID 43083 55460 43332 43419 58033 40885 43852 43876 43880

186

43638 61839 58067 48443 44061 44060 44068 40779

142

40343 41179 41248

41359 121, 153, 162 41385

Our experienced team is ready to provide a range of services to support you or your loved one to remain living at home under the best possible circumstances. Services available include: • Assisted personal care • Domestic/household assistance • Transportation • Social support and community participation

Speak to our Community Coordinators now:

Phone: 02 9222 9638 Email: info@bowerhealthcare.com.au www.bowerhealthcare.com.au Visit DisabilitySupportGuide.com.au/topics/ndis-providers for a complete overview of providers and services registered within the State or Territory. For the most up-to-date information about providers and services listed in this Guide visit the website and enter the DSG Web ID numbers in the search field.

DisabilitySupportGuide.com.au

NSW

How to Read see page 271 Area Map page 259

Provider Name Location Phone Providers servicing New England North West region (continued) Empower Golf Australia

Hunters Hill 0466 825 044

Gunnedah Workshop Enterprises

Gunnedah 02 6742 1318

Hands and Feet

Kings Park 02 8814 9061

Kazs Cleaning

Tamworth 0407 202 329

LiveBetter Community Services NSW MBC Nursing

Orange 1800 580 580 Port Macquarie 1300 854 622

Mercy Connect

Thurgoona 02 6043 3500

Moree Aged and Disability Services

Moree 1300 593 113

Northaven

Inverell 02 6722 2280

The Co-operative Life

Ultimo 1300 494 117

The Community Transport Company

Coffs Harbour 02 6651 1137

A Break Disability & Respite Services

Coffs Harbour 0428 280 474

Providers servicing North Coast region

About Inclusion

Taree 02 6561 8370

Aces

Port Macquarie 02 6581 2348

Aruma

Belrose 1300 538 746

Awesome Kids OT Beyond Boundaries Rehab Bizi Care Solutions Brighter Access

Bellingen 02 6655 9057 Maitland 02 4934 1264 Cabramatta 0413 808 851 Inverell 02 6722 5548

Butter Fish Services Caring Carers

Newcastle West 0477 333 727 Charlestown 1300 171 855

Centacare Port Macquarie Challenge Community Services

Port Macquarie 02 6581 6800 Tamworth 1800 679 129

Age Groups

R eg iste C O R red ND IS P E rovi C AP de r I TA C AP L A Com C I T Y m Dom unity A cce es Hom tic Assi ss & In e M stan clusi on Life ainte ce Skil nanc l e s /Ga Mea rden ls/ ing Pers Shoppi ona ng Res l Care pite Spo Care rts Tran /Social/ sp R ec reat Oth ort iona er l Su Sup ppo por rt t d Sup e por livered 0 - 4 t deliv at ho ered me ye in p 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years y Adve ears Pagertiseme nt

In Home & Community Support New South Wales

Services

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DSG Web ID 41742 41993 42007 42405

70, 86 44361 42715 42755 42825 43005 50179 41477 40779 40815 40838 142

40343 41078 41179 41192 41248 41273 43924

41346 121, 153, 162 41385

Disability Support Guide Eastern Australia 2021/22

NSW

How to Read see page 271 Area Map page 259

Provider Name Location Phone Providers servicing North Coast region (continued) Child Care Services Taree & Districts

Taree 02 6552 5088

Eagle Community Care

Lawson 0415 395 886

Empower Golf Australia

Hunters Hill 0466 825 044

Grafton Physio + Sport

Grafton 02 6643 5646

HART Services Lifebridge Australia Lismore Home Modification Services LiveBetter Community Services NSW Macksville Taxi Service Macleay Options

Wollongbar 02 6628 0265 Kingscliff 1800 043 186 South Lismore 02 6622 2323 Orange 1800 580 580 Macksville 02 6568 1686 West Kempsey 1800 462 253

Manning District Cabs

Wingham 0427 701 600

Midsupport

Thornton 02 4966 5806

Moffat Falls

Armidale 0468 300 998

Momentum Collective Multitask Human Resource Foundation Samaritans Foundation Sistability

Tweed Heads 1300 900 091 Lismore 02 6627 5000 Warabrook 1300 656 336 Hornsby 0401 884 394

Skillslink Training

Port Macquarie 02 6583 7288

Sovereign Home/Yard Maintenance

Port Macquarie 0438 236 824

The Community Transport Company Coffs Harbour 02 6651 1137 United Disability Care (Mid North Coast NSW) & Inspired Day Program Coffs Harbour 02 6651 8122 Providers servicing Outback NSW region Centacare New England North West LiveBetter Community Services NSW

Tamworth 02 6762 9200 Orange 1800 580 580

Age Groups

In Home & Community Support New South Wales

Services

•••••• ••• •• • ••• •••• •• •••••• ••• •••••• ••• •••••• • • • • • •

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DSG Web ID 41407 51372 41742 51623 42107 42558

42587 70, 86 44361 42646 65

42647 60406 52232

42813 68, 160 46668 42869 43419 64

52817 48025 52851 41477 61839 41359

70, 86 44361

DisabilitySupportGuide.com.au

NSW Services

R eg iste C O R red ND IS P E rovi C AP de r I TA C AP L A Com C I T Y m Dom unity A cce es Hom tic Assi ss & In e M stan clusi on Life ainte ce Skil nanc l e s /Ga Mea rden ls/ ing Pers Shoppi ona ng Res l Care pite Spo Care rts Tran /Social/ sp R ec reat Oth ort iona er l Su Sup ppo por rt t d Sup e por livered 0 - 4 t deliv at ho ered me ye in p 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years y Adve ears Pagertiseme nt

In Home & Community Support New South Wales

How to Read see page 271 Area Map page 259

Provider Name Location Phone Providers servicing Outback NSW region (continued) The Salvation Army NSW

Redfern 0437 812 868

Universal Disability Care

Ruse 02 4625 6046

Providers servicing Riverina region

Avanza Rehab

Neutral Bay 0413 887 213

Belisi Wellbeing & Equestrian Centre

Wagga Wagga 0421 277 717

Caresouth

Nowra 1300 554 260

Harmonie

Woodstock 0427 471 696

Karen Perry

Wagga Wagga 0420 397 225

LFE Community Supports LiveBetter Community Services NSW Meals On Wheels Cootamundra

Young 02 6380 1600 Orange 1800 580 580 Cootamundra 02 6942 4695

Mercy Health Home Care Services NSW & ACT

1300 478 776

SchemeWise

Karabar 1300 785 567

Temora Taxi Service

Temora 0439 041 231

Wheelly Independent

Albury 02 6021 2774

Cooma Challenge

Cooma 02 6452 2156

•••••• •••••••• •••••••••••••••• • • • • • • • • • • • •

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Providers servicing Snowy Mountains region

Daargun Aboriginal Corporation Linda Roesler

Braidwood 0467 619 904 Wagga Wagga 0427 500 427

Monaro Early Intervention Service Rentahand

Cooma 02 6452 7424 Rockflat 0417 457 182

The Disability Trust Tumbarumba Multi Service Outlet

Age Groups

Spring Hill 02 4250 5000 Tumbarumba 02 6948 9161

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DSG Web ID 43807 48443 50853 50923 51069 52729 52501 42546

70, 86 44361 41536 49D

40474 52762 52975 44001 41532 40203 52700 42818 58016 40694 43894 D Divider

Disability Support Guide Eastern Australia 2021/22

NSW

How to Read see page 271 Area Map page 259

Provider Name Location Phone Providers servicing South Coast region Access Homecare & Travel Support

Abbotsford 0450 171 250

Active Lifestyle Supports

Tullimbar 0436 293 366

Aruma

Belrose 1300 538 746

Astley Pharmacy and Mobility

St Marys 02 9673 2212

Avanza Rehab

Neutral Bay 0413 887 213

Blue Haven Care

Kiama 02 4232 0444

CatholicCare Wollongong

Wollongong 02 4227 1122

Challenge Community Services

Tamworth 1800 679 129

Clean-A-Oven & Domestic Services

Ulladulla 0410 686 948

Community Gateway Wollongong

Wollongong 1300 657 473

Daargun Aboriginal Corporation

Braidwood 0467 619 904

Empower Golf Australia

Hunters Hill 0466 825 044

Everyday Independence

Epping 1300 179 131

Greenacres

North Wollongong 02 4222 6200

Harmonie

Woodstock 0427 471 696

Interchange Shoalhaven

Nowra 02 4423 0255

McKeon Swim School

Unanderra 02 4272 7272

Meditech Staffing

Strathfield 02 9764 4488

Merimbula Health and Fitness

Merimbula 0448 085 985

Noah’s Inclusion Services

Mundamia 02 4423 5022

REDISABILITY

Oran Park 0402 089 871

Shoalhaven Neighbourhood Services

Nowra 02 4421 5077

Simply Helping Illawarra

Corrimal 02 4244 3470

Stride

Lilyfield 1300 001 907

Tulgeen Group

Bega 02 6499 0800

Yumaro Zest Personalised Care

Moruya 02 4474 3336 North Parramatta 02 9683 3400

Providers servicing Sydney region

ABAlink Early Intervention Services

Ryde 02 9411 4618

Access to Care

Bankstown 1300 997 068

Afea Care Services

Chatswood 1300 651 133

Afford

Minchinbury 1300 233 673

Agape I Care

Greystanes 02 7806 9837

Anita Narayan

Gladesville 0414 014 685

Aruma Asperger’s & Autism Friendly Driving School

Belrose 1300 538 746 Chifley 0435 071 232

Age Groups

In Home & Community Support New South Wales

Services

• • • • • • • • • • • • • • • • • • • • • • • • • • •

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DSG Web ID

40797 57828 40882 258, 263, 268 50419 50730 40505 142

40343 50829

Visit DisabilitySupportGuide.com.au/topics/ndis-providers for a complete overview of providers and services registered within the State or Territory. For the most up-to-date DSG-Core-25x191.indd 1 and services listed in this Guide visit the website and enter the DSG Web ID numbers in the search field. 8/2/21 3:50 pm information about providers

DisabilitySupportGuide.com.au

NSW

How to Read see page 271 Area Map page 259

Provider Name Location Phone Providers servicing Sydney region (continued) Australian Disability Services Bannister In Home Care Bee Cos We Care

Auburn 1800 591 001 Surry Hills 02 9212 2911 Belrose 02 9450 0333

Beyond Care

Baulkam Hills 02 8678 0345

Bower YNA

Bondi Junction 02 9222 9648

breakthru

Parramatta 1800 767 212

Cality Care

Parramatta 1300 935 417

Centralis Home Care

Gladesville 02 8315 2811

Challenge Community Services

Tamworth 1800 679 129

Community Connection Care - Kate Fitzpatrick Ropes Crossing 0484 244 249 CORE Community Services Fairfield 02 8717 1500 DARE Disability Support Direct Focus Solutions Envisioning Life Supports ESP Healthcare

Springwood 02 4751 5266 Kingsford 02 9190 6937 Ropes Crossing 1300 323 399 Balmain 02 9818 8004

Focus Disability Services

Strathfield 02 9029 9084

Global Disability & Health Care Services

Strathfield 1800 009 292

Hale Community Support

Plumpton 02 9625 5076

Hands and Feet

Kings Park 02 8814 9061

Helping Hands Home Care NSW

Spring Farm 0424 004 944

iCare Community Services

Liverpool 02 9119 8727

Integrity Disability Hub

Liverpool 02 8729 7610

Interaction Disability Services Johnny H

Bella Vista 1300 668 123 Jamisontown 1300 053 001

Just Lawn Mowing Sydney Kat’s Care Services Kingsgrove Community Aid Centre Inc

Concord 0405 731 857 West Albury 02 6045 8797 Kingsgrove 02 9150 7823

Like Family

Redfern 1800 545 332

Love and Care

Peakhurst 0449 284 237

McArthur Community Care NSW Meditech Staffing Mia’s Health

Strathfield 02 9764 4488 Bondi Junction 0402 629 776

My Personal Carer Peckys

North Sydney 02 9277 7000

Killarney Heights 0414 995 822 Plumpton 02 9688 3268

Age Groups

R eg iste C O R red ND IS P E rovi C AP de r I TA C AP L A Com C I T Y m Dom unity A cce es Hom tic Assi ss & In e M stan clusi on Life ainte ce Skil nanc l e s /Ga Mea rden ls/ ing Pers Shoppi ona ng Res l Care pite Spo Care rts Tran /Social/ sp R ec reat Oth ort iona er l Su Sup ppo por rt t d Sup e por livered 0 - 4 t deliv at ho ered me ye in p 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years y Adve ears Pagertiseme nt

In Home & Community Support New South Wales

Services

• • • • • • • • • • • • • • • • • • • • •

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DSG Web ID 50848 41110 41139 41180

62027 41229

60966 67 61800 121, 153, 162 41385 41850 73

51233 41598 51239 47916 41774 41862 40298 42000 42007 51722 49379 51838

42218 34-35 62280 57946 53081 42457 75, 82, 107 42108 56100 60949 56-57 42738 40706 52313 43128

Disability Support Guide Eastern Australia 2021/22

NSW Services

In Home & Community Support New South Wales

How to Read see page 271 Area Map page 259

Provider Name Location Phone Providers servicing Sydney region (continued) Premier Care Australia

Annangrove 02 9623 6244

Reliant Health Care Riverlink Interchange See Foundation

Sydney 02 9362 5500 Castle Hill 02 9638 0999 Jamisontown 02 4721 1966

Simply Helping Sydney West

St Marys 1300 524 470

Sistability

Hornsby 0401 884 394

St George Community Transport

Mortdale 02 9585 3000

Stride

Lilyfield 1300 001 907

Stryder Community Transport

Henley 02 9816 5000

Sunnyday Carers

Rydalmere 02 9838 0558

Sydney Community Services

Lane Cove 02 9427 6425

Sylvanvale Foundation

Kirrawee 1300 244 577

Synergy Vision

Gledswood Hills 1300 938 965

The Deaf Society

Parramatta 02 8833 3600

The Learning Clinic

Gladesville 02 9817 7002

Therapy Care

Blacktown 02 9626 8119

Trilogy Disability Services Unisson Disability

Gosford 02 4314 1601 Pymble 1300 266 222

Universal Disability Care

Ruse 02 4625 6046

Warrah Living Learning Growing

Dural 02 9651 2411

Wild Ride Australia

Colyton 02 9623 8338

Wyanga Aboriginal Aged Care Program

Redfern 02 9319 7175

Your Aged Care At Home

Bankstown 02 8764 3669

Providers servicing The Murray region

Aruma Empower Golf Australia

Belrose 1300 538 746 Hunters Hill 0466 825 044

Job Centre Australia Kat’s Care Services

Gosford 02 4322 5511 West Albury 02 6045 8797

LFE Community Supports LiveBetter Community Services NSW Mercy Connect

Young 02 6380 1600 Orange 1800 580 580 Thurgoona 02 6043 3500

Mercy Health Home Care Services NSW & ACT SchemeWise Wheelly Independent

Age Groups

1300 478 776

Karabar 1300 785 567 Albury 02 6021 2774

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62, 96 60954 64 52817 52873 40885 43403 43633 42492 74

43680 56415 40208 43756 43821 43882

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43638 48443 43973 44007 53293 53307

142

40343 41742 40381 53081 42546

70, 86 44361 42755 49D

40474 52762 44001 D Divider

Visit DisabilitySupportGuide.com.au/topics/ndis-providers for a complete overview of providers and services registered within the State or Territory. For the most up-to-date Untitled-1 about 1 30/7/21 4:56 pm information providers and services listed in this Guide visit the website and enter the DSG Web ID numbers in the search field.

DisabilitySupportGuide.com.au

Multicap provides support for people living with disability, and specialises in high and complex needs. We deliver a wide range of services in Queensland and northern New South Wales to help our customers reach their goals, from Home and Wellbeing, Community and Lifestyle, Work Readiness and Employment and much more. Our Home and Wellbeing services include:  Short Term Accommodation  Multicap Housing  Medium Term Accommodation  In-Home Support  Supported Independent Living

Work Readiness and Employment Community and Lifestyle Services Home and Wellbeing Services A single marker may indicate multiple services of the same category in close proximity.

Disability Support Guide Eastern Australia 2021/22

QLD

In Home & Community Support Queensland In Home & Community Support Queensland

How to Read see page 271 Area Map page 262

Provider Name Location Phone Providers servicing all of Queensland A Better Life Home Care Services

0452 234 046

AccessAbility Cruising Tamborine Mountain 0402 809 272 Accessible & Short Term Accommodation Pelican Waters 0418 153 101 Accessible Transport Australia 02 9426 8999 All About Caring Australia

1300 135 506

All Access Holidays

1300 585 876

Ampe Services

0432 164 324

Appy Connections

0447 368 052

Aquajoy Bathlift

0404 494 774

Arafmi Asperger Services Australia

New Farm 07 3254 1881 Virginia 07 3865 2911

Aspire Disability Group

1300 338 814

Assist Travel

1800 809 192

At the Corner

02 9126 3304

Australia-Wide SDA Services

1800 262 666

Beachwheels Australia Body Cycles Australia Care 4 U Casa Capace Operations Casual Nurse Direct Choice Consultancy Choice Consultancy - Main Beach

Southport 07 5528 3478 0407 912 107 Springwood 07 3208 3785 1300 723 318 Pelican Waters 0418 153 101 1300 720 014 Main Beach 1300 720 014

ClassBento

0488 839 505

Coco Healthcare

0411 272 596

Cocoon Group Services

Forest Lake 1800 262 666

Coda Disability Support Association Upper Mount Gravatt 07 3393 0766 Community Housing Conquer Fitness

03 9856 0050 Kingaroy 0402 300 024

Drake Medox

1300 360 070

Edhealth Australia - Jayne Lehmann

0412 102 048

Electric Vehicles Oceania

1800 940 512

Empower Golf Australia - Parkwood Enable Ability

Parkwood 0466 825 044 1300 521 541

Age Groups

Reg iste C O R red ND IS P E rovi C AP der I TA C AP L A Com C I T Y mun Dom ity A cce es Hom tic Assi ss & In e M stan clusi on Life ainte ce Skil nanc l e s /Ga Mea rden ls/ ing Pers Shoppi n ona g Res l Care pite Spo Care rts Tran /Social/ sp R ec reat Oth ort iona er l Su Sup ppo por rt Sup t deliv ered por 0 - 4 t deliv at ho ered me ye in p 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years y Adve ears Pagertiseme nt

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DSG Web ID 48890 48529

157

62669 50081 40917 48585 53548 42473 40068 44193 53568 41023 40077 40508 55140 40107 44991 51062 53367

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DisabilitySupportGuide.com.au

QLD Services

In Home & Community Support Queensland

How to Read see page 271 Area Map page 262

Provider Name Location Phone Providers servicing all of Queensland (continued) Essential Disability Care Services Eyes and Independence

0418 828 803 Burpengary East 0409 977 808

Flite

Pittsworth 0422 818 511

Guide Dogs for the Blind

Bald Hills 07 3500 9060

HCA Home QLD

Woolloongabba 1300 422 111

Hireup

02 9113 5933

Ian Hainsworth

Kuranda 0466 359 283

Inclusive Living

0417 399 025

Independence Australia Disability Support

1300 704 456

InsideOutside Dance

Mount Crosby 0428 156 688

Integrated fm Group

0409 945 833

Just Better Care Australia

1300 587 823

Karli Health Centre Pty Ltd

0414 856 409

KCF Disability Engineering

Narangba 07 3203 0604

L’arche Brisbane

Woolloongabba 07 3217 3011

Leisure Options

1300 363 713

Lifestyle Solutions

1800 634 748

Like Family

1800 545 332

Livewire Online

02 9156 3585

Mable

1300 736 573

Mac & PC Doctors

Rocklea 07 3892 2227

Made for You Custom Clothing

Kippa-Ring 0400 096 562

Maid2Match House Cleaning

Riverhills 1800 207 686

Medical Travel Companions

1800 070 051

Mercy Community

Wooloowin 07 3866 4160

Muscular Dystrophy Australia

03 9320 9555

National Occupational Therapy

1300 340 440

Nourish’d

Brisbane 0434 878 004

Oz Trampoline Sales Peter McMahon’s Swim Factory

1300 393 004 Springfield Lakes 07 3812 2923

Poolwerx Corporation Primary & Community Care Services Queensland Support Services & Solutions Recovery Plus Support Reel Keen Powerchair Fishing Right at Home - QLD Road Safety Educators Australia Scooters Australia Brisbane

Age Groups

Brisbane 1800 237 775 Mermaid Beach 02 9477 8700 Oxenford 1300 378 777 1800 512 281 Point Vernon 0418 128 749 1300 363 802 0411 110 112 Chermside 07 3350 5522

Signpedia

0436 400 194

Sister Sensory

0401 689 313

SOS Watch

Indooroopilly 1300 767 225

Southern Cross Support Services

Bundagerg 1300 727 701

••••• • ••• • ••••• •• • ••••• ••••• ••• • • •• • •• • • •• • • •• •• ••••• ••••• ••••• • • ••••• ••• •• ••• ••••• • • • •• • • • • ••• •• •• ••••• • • • ••••• • •• ••• •• • ••• • •••••

DSG Web ID

55397 ••••••••••• ••• 40267 • •• ••••• 60961 • •• 44410 • • ••••••• 48469 •• ••••••••••••• 40332 •• •• •• ••••••• 54018 • • ••••••• 49385 • ••••••• 3 62149 • •••• •••••• 54265 • •• •••• 60990 ••••• •••••••••• • • • • • • • • • • • • • • 27, 66, 84 40510 55423 • • •••• 40399 • • ••••• 54196 • • • • 46821 •• • •• • • • • • • • • • • • • Note 1 40432 • • • • • • • • • • • • • 75,10782, 42108 61717 • • ••• • • • • • • • • • • • • • • IFC 55064 44536 ••••••• 49976 • • ••• 54267 •• • ••••• 40470 • •• ••• ••••• 42754 ••••• • • ••••• 46995 •• ••••••• 55449 • ••••• 53721 • • 40541 • • • •••• 61407 • ••••• 53428 • • 61096 • • •• • ••• 44687 •• •• • •• •••• 62152 • • • 40597 • • ••••• •• ••• •••• • • 59 62729 47199 •• •• •• • 44728 • •••• •• 50043 •• •• •• ••••••• 48023 • • ••••• 55039 • • ••••• 88, 128, • • • • • • • • • • • • • • • • 161, 196 50087

Note: 1. 149, 154, 163, 166, 169, 255

IFC Inside Front Cover

DisabilitySupportGuide.com.au

QLD Services

R eg iste C O R red ND IS P E rovi C AP de r I TA C AP L A Com C I T Y m Dom unity A cce es Hom tic Assi ss & In e M stan clusi on Life ainte ce Skil nanc l e s /Ga Mea rden ls/ ing Pers Shoppi ona ng Res l Care pite Spo Care rts Tran /Social/ sp R ec reat Oth ort iona er l Su Sup ppo por rt t d Sup e por livered 0 - 4 t deliv at ho ered me ye in p 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years y Adve ears Pagertiseme nt

In Home & Community Support Queensland

How to Read see page 271 Area Map page 262

Provider Name Location Phone Providers servicing all of Queensland (continued) Spinal Cord Injuries Australia Spinal Home Help STAR Community Services

1800 819 775 Moorooka 07 3189 3414 East Ipswich 07 3821 6699

Summa Care

Caloundra 1800 226 342

Support Care Angels

Carseldine 0401 910 726

Synapse - Australia’s Brain Injury Organisation West End 07 3137 7400 Tender Loving Cuisine Australia

1800 801 200

Total Ability

1300 858 410

Umbrella Network Rockhampton Unique Quality Care Wonsie

East Deep Creek 0428 450 206 Gladstone 0421 779 680 0409 309 129

Work Connection Limited

Cannonvale 07 4946 7630

Your Side

1300 134 332

121 Care

Cotton Tree 07 5443 9777

Able Australia Services - Queensland

Southport 1300 225 369

Providers servicing Brisbane region

Advance Support Services Afford

North Lakes 1800 940 538 1300 233 673

All About Living

Sandgate 07 3269 1915

Aruma

1300 538 746

Aurous

Nundah 07 3266 4500

Bayside Respite Care

Capalaba 07 3390 2310

Caring Hands Home Care

Woodridge 0403 470 949

CFN Association

Morayfield 07 5432 3966

Challenge Community Services

Ipswich 1800 679 129

Cultural Appropriate Care (C A Care)

Browns Plains 07 3402 2358

Endeavour Foundation

Cannon Hill 1800 112 112

Envigor Home Care

Brendale 1300 368 446

Fairhaven Support Services

Ashgrove 1800 020 272

Gourmet Meals

Labrador 07 5529 3000

Linda Fraser

Morayfield 0414 503 609

Life Without Barriers QLD Mobile Attendant Care Service Momentum Collective Mpower You

Shailer Park 1800 792 359 Kedron 07 3857 0333 1300 900 091 Ebbw Vale 0476 077 717

Multicap

Eight Mile Plains 1300 135 886

Open Minds Australia

Woolloongabba 1300 673 664

Our House Our Haven

Karalee 0413 206 884

Ozcare - Brisbane North Ozcare - Brisbane South & Logan Ozcare - Ipswich

Age Groups

Chermside 1800 692 273 Shaller Park 1800 692 273 Booval 1800 692 273

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DSG Web ID

40689 40719 54810 48440 40525 195

44900 43015 44137 47948

54400 258, 263, 268 50419 53528 142 40343 48004 53608 44265 53724 121, 153, 162 50631 44314 52-53, 158 41753 53893 44365 89

53996 54228

83, 159 44517 44580 68, 160 46668 54350 76

49704 44635 54412

61469

61538

61551

Disability Support Guide Eastern Australia 2021/22

We have Carers, Registered and Paediatric Nurses to care for children and adults, competent in: ·

High needs Paediatric and Adult care

Feeding techniques for difficulty swallowing. NGT, G-JT & PEG feeding

Dressings, urinary catheters, faeces stoma bags

Injections, port-a-caths, PICC lines

Suction, oxygen therapy, seizure management,

CPAP, High Flow, tracheostomies, ventilation, resuscitation

Schedule 8 Drugs, insulin infusions and special protocols

Patient handling, lifting techniques and mobilising,

Palliative care and support of the family

Our Mission statement ·

Work with you for the best outcome for your family

Provide high standard and continuity of care

Provide assistance with self-care activities

Empower you to Participate in your choice of Community Access Activities

Provide a consistent team of staff that you know to care for you

Provide ongoing Training of staff

Carers, Registered and Paediatric Nurses to care for children and adults

SUPPORT CO-ORDINATION

ACCESSIBLE & SHORT TERM ACCOMMODATION (STA)

MEDIUM TERM ACCOMMODATION (MTA)

SUPPORTED INDEPENDENT LIVING (SIL)

38 Mahogany Drive, Pelican Waters, Sunshine Coast, Qld Other locations by request

DisabilitySupportGuide.com.au

QLD Services

R eg iste C O R red ND IS P E rovi C AP de r I TA C AP L A Com C I T Y m Dom unity A cce es Hom tic Assi ss & In e M stan clusi on Life ainte ce Skil nanc l e s /Ga Mea rden ls/ ing Pers Shoppi ona ng Res l Care pite Spo Care rts Tran /Social/ sp R ec reat Oth ort iona er l Su Sup ppo por rt t d Sup e por livered 0 - 4 t deliv at ho ered me ye in p 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years y Adve ears Pagertiseme nt

In Home & Community Support Queensland

How to Read see page 271 Area Map page 262

Provider Name Location Phone Providers servicing Brisbane region (continued) Ozcare - North Lakes North Lakes 1800 692 273 Ozcare Day Respite Centre - Clontarf (St Catherine’s) Clontarf 1800 692 273 RDA Queensland - Riding Develops Abilities Burpengary 07 5495 5747 Rural Lifestyle Options Australia S.C.O.P.E

Beaudesert 1300 032 175 Caboolture South 07 5428 0155

Skill Set Occupational Therapy

Birkdale 0478 935 985

TAG 5

Salisbury 07 3036 2852

Tea-Cup Cottage

Capalaba 0409 896 311

Tradern Australia Care and Training

Brisbane 07 3181 5655

Unicar Australia

Southport 1300 055 885

Unique Oz Care

Sunnybank Hills 1300 714 311

Volunteering Gold Coast

Miami 07 5526 0688

Volunteering Gold Coast Transport Services Miami 07 5526 5288 Warrina Services We Care

Toowoomba 07 4638 0399 Redbank Plains 07 3814 7245

Wellways Australia

Age Groups

1300 111 400

••••• •• • • ••••• ••••• ••••• ••••• ••••• ••••• ••• ••••• ••••• ••••• ••••• ••••• •••••

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• • • • •• • •• •• •• •• •• •• • • ••••••

DSG Web ID

61553

61562 60411 43361 54584 54632 44783 44787 54797 54811 54813

48498

53182 44880 44881

47526

Like Family. Helping you find the right carer quickly. Like Family’s mission is to reduce social isolation and improve community connections for NDIS participants. Your participants deserve customised support that ensures they get the care they need. We provide: A dedicated customer service team for you & your participants Over 3,000 vetted passionate social carers Personalised dashboard to manage all your participants in one place With 3,000 active Social Carers, and more in reserve, we make it our mission to find best fit for your clients, and treat them like family. Plus, we're 20% under the standard fee, which simply means you can get more hours of support for less. Call or email us today to see how we can radically improve participant outcomes to create meaningful change in their lives. likefamily.com.au

1800 545 332

Disability Support Guide Eastern Australia 2021/22

QLD Services

In Home & Community Support Queensland

How to Read see page 271 Area Map page 262

Provider Name Location Phone Providers servicing Central Queensland region Access Recreation

West Rockhampton 07 4922 7151

Actscare

Toowoomba 07 4638 1939

Aruma

1300 538 746

B. & R. Lawn Mowing Service

Darling Heights 0401 797 473

Birtinya 1300 785 227

Beyond the Spectrum

Wondunna 0417 220 211

BigDog Support Services

Toowoomba 07 4632 9559

Carinbundi

Bundaberg 07 4158 9600

Daniel Sos

Rockhampton 0450 181 640

Endeavour Foundation

Cannon Hill 1800 112 112

Envigor Home Care

Brendale 1300 368 446

Fairhaven Support Services

Ashgrove 1800 020 272

Focused Health Care

Bracken Ridge 0499 487 728

Gladstone Community Linking Agency Helen Neven

Gladstone 07 4972 8855 Bundaberg Central 07 4124 8196

Help Enterprises

Eagle Farm 1800 877 545

Iwaa

Springwood 07 3208 6333

Life Choice Wide Bay Burnett

Age Groups

Maryborough 07 4123 6288

• • • • • • • • • • • • • • • • •

•••• •••• •••• • • • •• •••• •••• •• • •••• ••• •••• •••• •••• • •• •••• •••• ••••

••••• •• ••• • •••• • • • • •••••• •••••• •• ••• • ••• •• • ••••• •• ••• •••••• •• ••• • •• •• ••• •• •

•• •• •• •• • ••

• ••• ••• • ••• ••• • ••• • ••• •

DSG Web ID

44154 •• ••• 40029 ••••••• 142 40343 •••••• 53587 • • 44452 •• 53628 •••••• 44228 ••••••• 44264 ••• 54645 ••••••• •• • • • 52-53, 158 41753 53893 •• •• 44365 •• • 53935 • ••••• 53982 ••••••• 53680 •• •••• 44432 ••••••• 49403 • •• 54217 •••••••

In Home & Community Support Life Without Barriers Our range of NDIS-funded services are tailored to meet your individual needs, giving you choice and control with how you live your life. We can partner with you on: • • • • • •

Accessing community programs and social activities. Personal care, health and wellbeing. Learning new skills. Buying groceries, paying bills and budgeting. Household chores. Short term accommodation options

We’ll deliver what you want, the way you want it, when you want it. Contact us today:

Support on your terms

T 1800 792 359 E QLDEnquiries@lwb.org.au www.lwb.org.au

DisabilitySupportGuide.com.au

QLD Services

R eg iste C O R red ND IS P E rovi C AP de r I TA C AP L A Com C I T Y m Dom unity A cce es Hom tic Assi ss & In e M stan clusi on Life ainte ce Skil nanc l e s /Ga Mea rden ls/ ing Pers Shoppi ona ng Res l Care pite Spo Care rts Tran /Social/ sp R ec reat Oth ort iona er l Su Sup ppo por rt t d Sup e por livered 0 - 4 t deliv at ho ered me ye in p 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years y Adve ears Pagertiseme nt

In Home & Community Support Queensland

How to Read see page 271 Area Map page 262

Provider Name Location Phone Providers servicing Central Queensland region (continued) Life Without Barriers QLD

Shailer Park 1800 792 359

LiveBetter Community Services QLD Rockhampton 1800 580 580 Magenta Community Services

Wilsonton 0499 222 660

Momentum Collective

1300 900 091

Multicap

Eight Mile Plains 1300 135 886

New Leaf Elite Property Services

Rockhampton 0438 112 198

Next Step Disability Service Mackay

Mackay 07 4954 9082

Oceanview Psychology & Support Services Burnett Heads 07 4186 9746 Open Minds Australia

Woolloongabba 1300 673 664

Ozcare - Bundaburg

Bundaberg 1800 692 273

Ozcare - Emerald

Emerald 1800 692 273

Ozcare - Gladstone

Gladstone 1800 692 273

Ozcare - Hervey Bay

Pialba 1800 692 273

Ozcare - Rockhampton

Rockhampton 1800 692 273

Ozcare - Toowoomba

Toowoomba 1800 692 273

Positive Steps Mentoring, Autism Programs

Gin Gin 0439 946 301

SBcare

Kingaroy 07 4162 7300

TAG 5

Salisbury 07 3036 2852

Tea-Cup Cottage

Capalaba 0409 896 311

Warrina Services

Toowoomba 07 4638 0399

Wellways Australia

1300 111 400

Yumba Bimbi Support Services

Emerald 07 4987 7933

Yumba-Meta Housing Association YWCA Australia

Age Groups

Kirwan 07 4723 5611 Toowoomba 07 3230 3410

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DSG Web ID

83, 159 44517 70, 86 62008 42657 68, 160 46668 76 49704 54378 54379 54635 44635 78

61545

61547

61548

61550

61554

61556 54478 44725 44783 44787 44880

47526 44909 54887 44910

Personal Care

Overnight Support

Respite for Carers

Travel & Transport

Meal Preparation

Support Coordination

Domestic Assistance

In-home Nursing

* Availability of some services may vary depending on your location.

1300 587 823

info@justbettercare.com

justbettercare.com

Disability Support Guide Eastern Australia 2021/22

QLD

In Home & Community Support Queensland

How to Read see page 271 Area Map page 262

Provider Name Location Phone Providers servicing Gold Coast region Able Australia Services - Queensland Advanced Personal Care

Southport 1300 225 369 Eight Mile Plains 0466 181 483

Afford

1300 233 673

All About Living ARMIA (Active Refugee and Migrant Integration in Australia) Aruma Autism Matters

Sandgate 07 3269 1915 Sunnybank 07 3344 1149 1300 538 746 Sunnybank Hills 0403 596 906

Birtinya 1300 785 227

Cultural Appropriate Care (C A Care) Dynamic Carers

Browns Plains 07 3402 2358 Upper Mount Gravatt 0422 107 668

Endeavour Foundation

Cannon Hill 1800 112 112

Envigor Home Care

Brendale 1300 368 446

Focused Health Care

Bracken Ridge 0499 487 728

For Care

Capalaba 1800 931 143

Gourmet Meals

Labrador 07 5529 3000

Help Enterprises

Eagle Farm 1800 877 545

Homecare Australia

Biggera Waters 1300 769 620

Individualised Community Access Services Iwaa Life Without Barriers QLD

Grange 07 3856 0001 Springwood 07 3208 6333 Shailer Park 1800 792 359

KB Care

Helensvale 0400 035 099

Live Chef

Yeerongpilly 0409 487 699

Miraa House

Westlake 07 3376 7966

Momentum Collective Mpower You

1300 900 091 Ebbw Vale 0476 077 717

• • • • • • •

• • • • • • • • • • • • • • • • •

• • • • • •

Volunteering Gold Coast have been providing community transport for people living with a disability for over 16 years. We understand that community transport is a key enabler of participation, recreational and social inclusion of people living with a disability. Under the NDIS, we have developed new and innovative transport services to meet the needs and preferences of NDIS Participants and people living with a chronic illness under the age of 65, (not registered with the NDIS), with: ● A door to door pick up service with customised wheelchair accessibility ● Trained drivers, and approved security screening ● A centralised bookings and scheduling team to make sure that your transport is well organised and dependable

Volunteeringgc.org.au

• ••• • • •• ••• •• • • •• • •• •• ••• •••

••• ••• •• ••• ••• •• ••• •• ••• ••

Community Transport

Transport Bookings: 07 5526 5288

Age Groups

Services

• •• •• •• • • • •• •

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• • •• •• • • • • •

DSG Web ID

47948 • • •• 53513 ••••••••• 258, 263, • • • • • • • • 268 50419 53528 • ••••••• 44198 • •• •••• 142 40343 • •••••• 46017 •••••••• 44452 • •• 44314 •••• •••• 53864 ••••••• •••• • • • 52-53, 158 41753 53893 •• •• 53935 ••• ••••• 49193 •• • • • • • • 89 53996 44432 ••••••• 42114 •• • 44469 • • •• 49403 ••• •• 83, 159 44517 ••• 87 61572 • • ••• 54234 • • ••••• 54330 • •• • 68, 160 46668 • •• •• 54350 • •••

Support Coordination Your Plan. Your Way. Accessing your NDIS funding and transitioning to the Scheme is only half of the journey – the other half is about activating your plan and implementing the supports which meet your needs and preferences. Our Support Coordinators will collaborate with you to understand your NDIS plan and connect you to mainstream opportunities, limiting the spend from your NDIS plan. That way you optimise the use of your funding to achieve the best outcomes for you. It’s Your Journey and we can: ● Provide pathways to independence ● Provide current and knowledgeable guidance ● Provide support outside the Gold Coast ● Offer short term Support Coordination

Support Coordination: 07 5526 0688

reception@volunteeringgc.org.au

DisabilitySupportGuide.com.au

QLD Services

R eg iste C O R red ND IS P E rovi C AP de r I TA C AP L A Com C I T Y m Dom unity A cce es Hom tic Assi ss & In e M stan clusi on Life ainte ce Skil nanc l e s /Ga Mea rden ls/ ing Pers Shoppi ona ng Res l Care pite Spo Care rts Tran /Social/ sp R ec reat Oth ort iona er l Su Sup ppo por rt t d Sup e por livered 0 - 4 t deliv at ho ered me ye in p 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years y Adve ears Pagertiseme nt

In Home & Community Support Queensland

How to Read see page 271 Area Map page 262

Provider Name Location Phone Providers servicing Gold Coast region (continued) Multicap

Eight Mile Plains 1300 135 886

Multilink Community Services Open Minds Australia Ozcare - Brisbane South & Logan

Logan Central 07 3808 4463 Woolloongabba 1300 673 664 Shaller Park 1800 692 273

Ozcare - Gold Coast Robina Ozcare Day Respite Centre - Burleigh Heads (St Louise de Marillac) Burleigh Heads Ozcare Day Respite Centre - Parkwood Gardens Labrador Ozcare Day Respite Centre - Runaway Bay Runaway Bay Paediatricks Railway Estate Provide Another Mother

1800 692 273 1800 692 273 1800 692 273 1800 692 273 0418 437 274

Cleveland 0401 979 508

RDA Queensland - Riding Develops Abilities Burpengary 07 5495 5747 Real Community Services Rural Lifestyle Options Australia

Browns Plains 07 3725 6500 Beaudesert 1300 032 175

STAR Community Services

Cleveland 07 3821 6699

Tableland Community Link Association

Atherton 07 4091 7066

TAG 5

Salisbury 07 3036 2852

Tradern Australia Care and Training Unique Oz Care

Brisbane 07 3181 5655 Sunnybank Hills 1300 714 311

Veteran Mentors Volunteering Gold Coast

Age Groups

Currumbin 0418 869 061 Miami 07 5526 0688

Volunteering Gold Coast Transport Services Miami 07 5526 5288 Wellways Australia

1300 111 400

Wheelies Van Rentals

Arundel 07 5571 7544

Your Helpers Home Services

Oxenford 07 5551 0111

• • • • • • • • • •

• • • • • • • • • • • •

• • • • • • • • • • •

•••• • •••• •••• •••• • • • ••• • • • •••• ••• •••• ••• •••• •••• •••• •• •••• ••• •••• • •

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•••• • •• • • • • • •• • ••• •••• • • ••• ••• •••• •••• • •••• •••• •••• •• ••••

DSG Web ID 49704 54356 44635

61538

61549

61559

61560

61561 44643 54493 60411 55476 43361 44761 54705 44783 54797 54813 55029

48498

53182

47526 40746 40760

Disability Support Guide Eastern Australia 2021/22

QLD

In Home & Community Support Queensland

How to Read see page 271 Area Map page 262

Provider Name Location Phone Providers servicing North Coast region A1 Companion Care

Aitkenvale 0409 890 432

Abba Care

Garbutt 07 4413 2612

APR Disability Services

Kirwan 0439 908 494

Aruma

1300 538 746

BFiTT Allied Health & Personal Training

West End 1300 223 488

breakthru

Vincent 1800 767 212

Community Connection

Kirwan 07 4779 6500

Community Support and Care

Acacia Ridge 1800 517 311

Elise Hodgson Mums Stuff in The Whitsundays Cannonvale 0433 321 115 Endeavour Foundation

Cannon Hill 1800 112 112

Engedi

Beaconsfield 07 4942 5495

Focused Health Care

Bracken Ridge 0499 487 728

Julie Saunders

Erakala 0437 158 683

Kith and Kin Association Townsville

Townsville 07 4722 0101

Life Without Barriers QLD

Shailer Park 1800 792 359

LiveBetter Community Services QLD Rockhampton 1800 580 580 Lost Lizard Mowing

Bowen 0427 809 743

Mackay & District Spinal Injuries Association West Mackay 07 4957 2180 Making Progress

Hermit Park 07 4779 0137

Modure

South Mackay 07 4951 4446

Multicap

Eight Mile Plains 1300 135 886

Multicare Services Townsville

Railway Estate 0422 619 632

Next Step Disability Service Mackay

Mackay 07 4954 9082

Optimise Health and Wellness

Ingham 07 4423 7662

Ozcare - Mackay

Mackay 1800 692 273

Community Access

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• • • • • •

•••• • •• •••• •• ••••

44345 • •• 44141 • 44192 • • 142 40343 ••••• 44226 •••••• 44243 •• ••• 61491 • •••• 53512 ••••••• 54144 • ••••• •• • • • 52-53, 158 41753 44351 •••••• 53935 • ••••• 54597 •• • • 44500 •• ••• 83, 159 44517 • •• • • • 70, 86 62008 54246 • 44537 •• •• 44630 ••••••• 44585 •••••• • • • • • • 76 49704 56824 ••••••• 54379 • ••••• 40623 ••••••• 78 61552 • •

STA

We can provide short term accommodation (respite) where we offer accommodation, support, food and entertainment for up to 7 days on the beautiful Gold Coast and surrounds.

In Home Care

Before & After School Care

0400 035 099

• • • • •

DSG Web ID

•• • •• •

••••• ••••••

• • •• •• • •• • •••• • •

We can assist you to access groups, go to appointments, attend activities you love, or even just go grocery shopping!

We can assist you with daily tasks such as cleaning, cooking and personal care. We can stay overnight if needed.

Age Groups

Services

We assist kids with general activities (getting ready for school, homework, household chores). We can also assist with social interaction – joining activities or groups with other kids their age.

kbcaregc@gmail.com

kbcare.org

“A Life you can Love with Support you can Trust” Visit DisabilitySupportGuide.com.au/topics/ndis-providers for a complete overview of providers and services registered within the State or Territory. For the most up-to-date information about providers and services listed in this Guide visit the website and enter the DSG Web ID numbers in the search field.

DisabilitySupportGuide.com.au

QLD Services

R eg iste C O R red ND IS P E rovi C AP de r I TA C AP L A Com C I T Y m Dom unity A cce es Hom tic Assi ss & In e M stan clusi on Life ainte ce Skil nanc l e s /Ga Mea rden ls/ ing Pers Shoppi ona ng Res l Care pite Spo Care rts Tran /Social/ sp R ec reat Oth ort iona er l Su Sup ppo por rt t d Sup e por livered 0 - 4 t deliv at ho ered me ye in p 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years y Adve ears Pagertiseme nt

In Home & Community Support Queensland

How to Read see page 271 Area Map page 262

Provider Name Location Phone Providers servicing North Coast region (continued) Ozcare - Townsville

Gulliver 1800 692 273

Ozcare Day Respite Centre - Townsville

Gulliver 1800 692 273

Paediatricks

Railway Estate 0418 437 274

Psylution Worx

Currajong 07 4728 4288

RDA Queensland - Riding Develops Abilities Burpengary 07 5495 5747 Ryt’s

Charters Towers 0402 605 408

Selectability

Aitkenvale 1800 133 123

St John’s Community Care Tardiss

Redlynch 07 4039 9700 Kirwan 07 4775 1397

Wellways Australia Whitsunday Leisure Activity Centre

1300 111 400 Proserpine 07 4945 2189

Yumba-Meta Housing Association Kirwan 07 4723 5611 Providers servicing Outback region Access Therapy Services Cootharinga Society of North Queensland

Mundingburra 07 4779 1886 Currajong 07 4759 2000

LiveBetter Community Services QLD Rockhampton 1800 580 580 Longreach Home & Community Care

Longreach 07 4658 1416

North and West Remote Health

Currajong 07 4781 9300

Positive Family Parenting Navigation Services Mount Isa 07 4743 4066 Selectability

Aitkenvale 1800 133 123

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•••• • • •••• •••• • • •••• •••• •••• •••• •••• •

Cotton Tree 07 5443 9777

2 Wog Girls Cleaning Above And Beyond Disability Solutions

Griffin 0432 941 170 Coolum Beach 07 5351 1664

•

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• ••• •••••• •••••• •• •••••• •• •• •••••• • •

Yumba-Meta Housing Association Kirwan 07 4723 5611 Providers servicing Sunshine Coast region 121 Care

Age Groups

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•••••• •••••• • ••• • •••••• • ••• ••••••• • • •• • • ••••• ••••••

DSG Web ID

61558

61557 44643 44675 60411 54582 44740 17304 44786

47526 44891 54887 44156

44307 70, 86 62008 54243 44616 54474 44740 54887 44137 53471 60509

Disability Support Guide Eastern Australia 2021/22

QLD Services

In Home & Community Support Queensland

How to Read see page 271 Area Map page 262

Provider Name Location Phone Providers servicing Sunshine Coast region (continued) Afford

1300 233 673

All About Living

Sandgate 07 3269 1915

Aruma

1300 538 746

Beacon Support

Brendale 1300 435 782

Community Support and Care

Acacia Ridge 1800 517 311

Donna Mills Occupational Therapy Services Endeavour Foundation Gemfields Community Support Integrated Disability Support Services

Caloundra 0417 037 703 Cannon Hill 1800 112 112 Sapphire 07 4985 4664 Bundaberg 07 4303 7969

Life Without Barriers QLD

Shailer Park 1800 792 359

Lavender House Respite Care

Golden Beach 1300 528 363

Momentum Collective Multicap Open Minds Australia Ozcare - Sunshine Coast Ozpol Community Care Association RNL Constructions S.C.O.P.E

1300 900 091 Eight Mile Plains 1300 135 886 Woolloongabba 1300 673 664 Currimundi 1800 692 273 Brisbane 07 3211 3833 Northgate 0416 918 252 Caboolture South 07 5428 0155

Sunny Care

Calamvale 07 3272 2615

TAG 5

Salisbury 07 3036 2852

Weeroona Association

Gympie 07 5482 2451

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Wellways Australia 1300 111 400 Providers servicing Tropical North region Abba Care Cape Counselling & Wellbeing Centre Disability Matters Endeavour Foundation Envigor Home Care I Hate Cooking Life Without Barriers QLD

Garbutt 07 4413 2612 Weipa 0429 062 449 Atherton 07 4235 7200 Cannon Hill 1800 112 112 Brendale 1300 368 446 Hendra 0410 526 477 Shailer Park 1800 792 359

Lifestyle Connections Association

Bungalow 07 4035 6771

North and West Remote Health

Currajong 07 4781 9300

Ozcare - Cairns Paediatricks

Cairns 1800 692 273 Railway Estate 0418 437 274

RDA Queensland - Riding Develops Abilities Burpengary 07 5495 5747 St John’s Community Care Tru Angels Services

Age Groups

Redlynch 07 4039 9700 Cairns 0409 728 183

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DSG Web ID

• • • • • • • • • • 258,268263, 50419 53528 ••• ••••••• 142 40343 ••• •••••• 44217 • •• ••••• 53512 ••••••••••• 54325 • ••••• • • • 52-53, 158 41753 44395 ••• 54118 ••••••••••• 83, 159 44517 ••••• 54203 •• •••••••• •• •• • • 68, 160 46668 • • • • • • • • • • 76 49704 44635 ••••• •• 78 61555 ••••• • 54415 • •• 44708 ••••••• 54584 •• •• •• 54683 •••••••••• 44783 •• •• ••• 54848 ••• •• ••• 47 47526 •••••••••••

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44141 • 53702 •••••• • • • • • • 194 44330 • • • • 52-53, 158 41753 53893 • •• 53390 •••

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83, 159 44517 54223 44616 87

61546 44643 60411 17304 61513

* Free meal for new customers Home delivery of ready made meals. Healthy eating made easy! gourmetmeals.com.au | 1300 112 112

* Minimum order of $49 applies plus $7.50 delivery fee. One per household.

DisabilitySupportGuide.com.au

TAS

In Home & Community Support Tasmania In Home & Community Support Tasmania

How to Read see page 271 Area Map page 266

Provider Name Location Providers servicing all of TAS Access2Choice

Phone

Rosny Park 0400 976 594

Assist Travel

St Marys 1800 809 192

Carer Solutions Australia TAS Community Transport Services Tasmania Eskleigh Foundation

Glenorchy 03 6208 8500

Expression Australia

New Town 03 6228 1955

Leaps Ahead Early Intervention

Sandy Bay 03 6273 7505

Life Without Barriers TAS

Newstead 1300 729 839 Perth 03 6398 7100

Hobart 03 6232 8750

Lifestyle Solutions

1800 634 748

Mable

1300 736 573

Mobile Tasmania Occupational Therapy

Kingston 0409 006 485

New Horizons Tasmania

Launceston 03 6326 3344

Pinky Community Support

Launceston 0439 189 886

Relationships Australia Tasmania

New Town 1300 364 277

Richmond Futures

South Hobart 03 6169 1188

StGiles

Launceston 1300 278 445

Wonderland Retreat

St Leonards 03 6339 4838

Providers servicing East Coast region

Cafe Next Door

Kings Meadows 0438 531 298

Community Based Support

Moonah 1300 227 827

Devonfield Enterprises

Devonport 03 6424 6133

M&M Support Solutions

Newnham 0417 095 226

Meals on Wheels Tasmania

Glenorchy 1800 696 325

Riding for the Disabled Association of Tasmania Kingston 0429 943 247 Storms Disability Services U-Turn Driver Assessment & Training

Scamander 0428 756 010 Newstead 0408 572 327

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•• • •• •• •• •• •• •• •• • •• •• •• •• • •• ••

Moonah 1300 225 369

All About You - Disability Services

Geeveston 0475 459 014

Anglicare Tasmania

Hobart 1800 243 232

Bethlehem House

Hobart 03 6234 4594

Bethlehem House Note: 1. Pages 149, 154, 163, 166, 169, 255

Hobart 03 6234 4594

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•

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• • ••• • •• •• ••• • • •• ••••• • •• •

Providers servicing Hobart and the South region

Able Australia Services - Tasmania

Age Groups

Services

• •••••• • •• • • •• • • • •••• • •

• •

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DSG Web ID 45564 40077 45593 45610 45642 45822 45709

94, 165 45714 Note 1 40432 IFC

55064 55444 45754 55466 45788 56999 60402 55529 55367

45608 45625 45727 55437 45792 45813 45574 47949 55353

45576 55363 61430

IFC Inside Front Cover

Disability Support Guide Eastern Australia 2021/22

TAS

How to Read see page 271 Area Map page 266

Provider Name Location Phone Providers servicing Hobart and the South region (continued) Community Based Support

Moonah 1300 227 827

Freedom Health and Wellness

New Norfolk 0417 464 476

Gymsports (Kingborough and Clarence)

Kingston 03 6229 0900

Harwood’s Lawn Care

Claremont 0449 194 564

Hobart City Mission

Hobart 03 6215 4200

Hopes

Moonah 03 6274 1883

Independent Kids

Battery Point 03 6234 5333

Kennerley Childrens Home

Glenorchy 03 6272 5900

Kingston Pool and Wellness Centre

Kingston 03 6229 6017

Lifestyle Garden Maintenance

Lindisfarne 0409 586 625

Montagu Community Living

Moonah 03 6278 7599

Mosaic Support Services Nexus

New Town 03 6244 9444 Dowsing Point 03 6278 1771

OnTrack Tasmania

Glenorchy 1800 668 722

Possability

Hobart 1300 067 842

Riding for the Disabled Association of Tasmania Kingston 0429 943 247 Tas Wheelchair Transport

Austins Ferry 0407 813 302

The Parkside Foundation

Lindisfarne 03 6243 6044

I choose Community Based Support because…

“I like coming here to meet people and do creative work.” David, 46

IAN N A M T AS N E D O W 1 9 88 E -S I N C

Age Groups

In Home & Community Support Tasmania

Services

• • • • • • • • • • • • • • • • • •

••• • • • • ••• • • ••• • • • • ••• ••• ••• ••• ••• • • •• •••

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•

•••• •••• •••••• •• ••• • ••••• • •••• • • ••••••• • ••• • ••••• • ••••• ••••••••• • ••••• • •• • • • •••• •••• •••••• • • ••••• • •• •••

DSG Web ID 45608 55403 55430 55410

45666 45670 45568 55425 45581 45715 45746 45748 45755 55457 45780 45792 45790 45835

We support David.

Now let us support you. We offer a range of state-wide services designed to support you to live the life you choose. • Assistance to register for disability support • Assistance with self-care activities • Domestic cleaning support • Social support and well-being services • Skills development • Multiple other personalised support services. Contact our team on 1300 227 827, email cbs.businessdevelopment@cbsaust.org.au or visit our website www.cbsaust.org.au for more information.

DisabilitySupportGuide.com.au

TAS

How to Read see page 271 Area Map page 266

Provider Name Location Phone Providers servicing Hobart and the South region (continued) U-Turn Driver Assessment & Training

Newstead 0408 572 327

• •• •••

•

United Taxi Moonah 03 6243 3300 Providers servicing Launceston Tamar and the North region 2 Thumbs Up

Flinders Island 0467 182 947

Ability Maxi Taxi

Invermay 03 6331 0001

Able Australia Services - Tasmania

Moonah 1300 225 369

Anglicare Tasmania

Hobart 1800 243 232

Cafe Next Door

Kings Meadows 0438 531 298

Community Based Support

Moonah 1300 227 827

Delgunyah

Deloraine 0459 681 480

Devonfield Enterprises

Devonport 03 6424 6133

Door of Hope Christian Church

South Launceston 03 6344 8450

Freedom Home Care

Launceston 03 6344 8244

Launceston VFC Services

Launceston 03 6336 5147

M&M Support Solutions

Newnham 0417 095 226

Mosaic Support Services

New Town 03 6244 9444

NOSS Tasmania

Launceston 03 6334 4911

Possability

Hobart 1300 067 842

Age Groups

R eg iste C O R red ND IS P E rovi C AP de r I TA C AP L A Com C I T Y m Dom unity A cce es Hom tic Assi ss & In e M stan clusi on Life ainte ce Skil nanc l e s /Ga Mea rden ls/ ing Pers Shoppi ona ng Res l Care pite Spo Care rts Tran /Social/ sp R ec reat Oth ort iona er l Su Sup ppo por rt t d Sup e por livered 0 - 4 t deliv at ho ered me ye in p 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years y Adve ears Pagertiseme nt

In Home & Community Support Tasmania

Services

• • • • • • • • • • • • • • •

• • • • • • • • • • • • • •

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We make a good team.

• •

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••• ••• ••• ••• •• ••• •• •• ••• ••• ••• •• ••• ••• •••

DSG Web ID 45574 45770 45559 45561 47949

45576

45608

55367 45621 45625 55387 45647 45705 45727 45748 45760 45780

Anglicare provides the practical support you need to live your life the way you choose. We are a trusted and reliable provider of quality NDIS supports. Whether it is support coordination, daily activities and personal care, respite in our short term accommodation or finding the right home to spread your wings, we have you covered. Contact our team to discuss your options.

1800 243 232 anglicare-tas.org.au

Disability Support Guide Eastern Australia 2021/22

TAS

How to Read see page 271 Area Map page 266

Provider Name Location Phone Providers servicing Launceston Tamar and the North region (continued) Riverview Retreat

Hadspen 03 6393 1411

St Michael’s Association

Newstead 03 6331 7651

U-Turn Driver Assessment & Training Newstead 0408 572 327 Providers servicing North West region Anglicare Tasmania Cafe Next Door

Hobart 1800 243 232 Kings Meadows 0438 531 298

Community Based Support

Moonah 1300 227 827

Delgunyah

Deloraine 0459 681 480

Devonfield Enterprises

Devonport 03 6424 6133

Dixons Pharmacy

Wynyard 03 6442 2132

Elite Disability Care

Ambleside 0412 391 667

Freedom Home Care

Launceston 03 6344 8244

Leap Occupational Therapy

Ulverstone 03 6425 1545

M&M Support Solutions

Newnham 0417 095 226

Meals on Wheels Tasmania

Glenorchy 1800 696 325

Mersey Community Care Association

Devonport 03 6424 8883

Multicap Tasmania

Burnie 03 6431 3211

Possability

Hobart 1300 067 842

Age Groups

In Home & Community Support Tasmania

Services

••••• •••••• •••••••••• •• • •• • • • • • • • • • • • • • • •

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•••••• • •• • •••• • •• • •• •••••• • •• ••• •••••• •• • ••••• •••••• • ••••

DSG Web ID 45841 45809 45574

45576 55367

45608 45621 45625 55385 45635 45647 45708 45727 55437 45741 45751 45780

You have your own unique goals. We're here to help you meet them. Supported Independent Living Support in your community Chat to one of our experienced staff today about support in Southern Tasmania

scan to find out more

Phone (03) 6215 4200 Visit DisabilitySupportGuide.com.au/topics/ndis-providers for a complete overview of providers and services registered within the State or Territory. For the most up-to-date information about providers and services listed in this Guide visit the website and enter the DSG Web ID numbers in the search field.

DisabilitySupportGuide.com.au

TAS Services

R eg iste C O R red ND IS P E rovi C AP de r I TA C AP L A Com C I T Y m Dom unity A cce es Hom tic Assi ss & In e M stan clusi on Life ainte ce Skil nanc l e s /Ga Mea rden ls/ ing Pers Shoppi ona ng Res l Care pite Spo Care rts Tran /Social/ sp R ec reat Oth ort iona er l Su Sup ppo por rt t d Sup e por livered 0 - 4 t deliv at ho ered me ye in p 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years y Adve ears Pagertiseme nt

In Home & Community Support Tasmania

Age Groups

How to Read see page 271 Area Map page 266

Provider Name Location Phone Providers servicing North West region (continued) Shore Care

Ulverstone 0437 063 298

St Michael’s Association

Newstead 03 6331 7651

•• •••••••••••••••••• •••••••••• •• • ••••• • •• • • ••

U-Turn Driver Assessment & Training Newstead 0408 572 327 Providers servicing Wilderness West region All About You - Disability Services

Geeveston 0475 459 014

Anglicare Tasmania

Hobart 1800 243 232

Community Based Support

Moonah 1300 227 827

Devonfield Enterprises

Devonport 03 6424 6133

Hobart City Mission Hobart 03 6215 4200 Julie Grierson Occupational Therapy Services Kingston Beach 0409 173 866 M&M Support Solutions Newnham 0417 095 226 Mersey Community Care Association

Devonport 03 6424 8883

Possability

Hobart 1300 067 842

Shore Care

Ulverstone 0437 063 298

St Michael’s Association

Newstead 03 6331 7651

Tas Wheelchair Transport

Austins Ferry 0407 813 302

The CranioSacral Therapy Collective Hobart

Hobart 0419 249 867

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DSG Web ID 45803 45809 45574 55353

45576

45608 45625

45666 40386 45727 45741 45780 45803 45809 45790 45579

We’ll deliver what you want, the way you want it, when you want it.

Support on your terms

Disability Support Guide Eastern Australia 2021/22

VIC

In Home & Community Support Victoria In Home & Community Support Victoria

How to Read see page 271 Area Map page 269

Provider Name Location Providers servicing all of VIC A Better Life Home Care Services Ability Assist Aidacare

Phone

Wheelers Hill 0452 234 046 Tullamarine 03 9306 1770 1300 133 120

All Access Holidays

Officer 1300 585 876

Amana Disability Services

Tarneit 0402 138 836

Ampe Services Angels Care Australia Aruma Aspire Disability Group Assigned Guardian Angel Australia-Wide SDA Services Body Cycles Australia Cerebral Palsy Support Network Choice Consultancy Claro Aged Care & Disability Services Cocoon Group Services Connecting Home

0432 164 324 Docklands 1800 264 357 1300 538 746 1300 338 814 Melbourne 0451 267 698 1800 262 666 0407 912 107 Coburg 03 9478 1001 1300 720 014 Melbourne 1300 303 770 1800 262 666 Collingwood 03 8679 0777

Darebin Support Services

Preston 03 8414 0166

Delia Home Care Services

North Laverton 03 9395 0095

Destiny Care Diverse Gem Care

Deer park 0423 934 375 Broadmeadows 1300 240 044

DJL Counselling & Mediation Consultancy Wyndham Vale 0414 672 740 Drake Medox

Melbourne 1300 360 070

Equine Fusion

Sarsfield 0401 603 050

Essential Disability Care Services

0418 828 803

Felicity Group Of Holistic Care

0478 858 667

Goodwill Healthcare

0469 942 734

Harmony Homecare Specialists

Chadstone 1300 988 944

Hart To Hart Counselling

Melbourne 0481 521 509

Help at Hand Support Services

Bundoora 1300 822 190

Health Management and Nursing Services HenderCare Hikma House

13 10 99 Melbourne 1300 764 433 Preston 03 9384 6314

Age Groups

Reg iste C O R red ND IS P E rovi C AP der I TA C AP L A Com C I T Y mun Dom ity A cce es Hom tic Assi ss & In e M stan clusi on Life ainte ce Skil nanc l e s /Ga Mea rden ls/ ing Pers Shoppi n ona g Res l Care pite Spo Care rts Tran /Social/ sp R ec reat Oth ort iona er l Su Sup ppo por rt Sup t deliv ered por 0 - 4 t deliv at ho ered me ye in p 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years y Adve ears Pagertiseme nt

Services

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208

40037 48585 55640 53548 55116

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40343 41023 61845 55140 44991 46194 53357

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40835 48929 46271 46313 41622 60416 61654 46353 40230 49142 55397 59568 49260 59667 42024

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62707 45151 46585 46592

DisabilitySupportGuide.com.au

Helping you at home

Disability Support Guide Eastern Australia 2021/22

VIC

In Home & Community Support Victoria

How to Read see page 271 Area Map page 269

Provider Name Location Phone Providers servicing all of VIC (continued) InsideOutside Dance

0428 156 688

Integrated fm Group

Beaconsfield 0409 945 833

Joining The Dots

Thornbury 0411 367 852

Just 4 Care Australia

1300 728 711

Kaizen Care

Melbourne 0434 193 881

KCF Disability Engineering

07 3203 0604

Kuver Designs

03 6225 3742

Leisure Options

Port Melbourne 1300 363 713

Lifestyle Centred Services

Seaford 03 9776 8227

Lifestyle Solutions

1800 634 748

Like Family

1800 545 332

Love Life Care

Burwood 0430 813 060

Lulu’s Secret Kitchen

Maidstone 0407 012 747

Mable

1300 736 573

Me Well

Preston 1800 258 258

mecwacare

Malvern 1800 163 292

Medical Travel Companions

1800 070 051

Nepean Centre

Seaford 03 9773 5660

Oz Trampoline Sales

Breakwater 1300 393 004

Radiant Home Care

1300 933 061

Reel Keen Powerchair Fishing

0418 128 749

Road Safety Educators Australia

Geelong 0411 110 112

Simba Support Services

Warragul 03 5608 0954

Sullutions Psychological & Behavioural Services Keilor East 0481 320 622 Summa Care The SALT Foundation

1800 226 342 Heidelberg West 1300 777 258

Touch Of Care Services Ultimate Homecare Vcare4u Webster Support Services WISE Employment

Narbethong 0492 983 532 Werribee 0423 618 754 Hoppers Crossing 0415 477 966 Coburg 0401 664 456 North Melbourne 03 6345 6700

DSG Web ID

•

54265

• • • • • • • • • • • • • • • • • •

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Yooralla Melbourne 03 9666 4500 Providers servicing Barwon South West region Absolute Care & Health

South Yarra 03 9827 8899

Absolute Hydrotherapy

North Geelong 0418 148 618

Back to Back Theatre Bannockburn and District Taxi Service Barwon Child Youth & Family Beaufort and Skipton Health Service Brophy Family and Youth Services

Geelong 03 5221 2029 Winchelsea 03 5267 2888 Geelong 1300 012 293 Beaufort 03 5349 1630 Warrnambool 03 5561 8888

Bush and Beach Outreach

Ocean Gr 0431 188 371

Choice Fresh Meals Note: 1. Pages 149, 154, 163, 166, 169, 255

Oakleigh 1300 430 488

Age Groups

Services

•• • ••• ••• • •• • •• ••

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DisabilitySupportGuide.com.au

VIC

How to Read see page 271 Area Map page 269

Provider Name Location Phone Providers servicing Barwon South West region (continued) Chris’s Driver Training

Belmont 0419 154 277

Colac-Otway Disability Accommodation

Colac 03 5231 1573

Corangamite Shire Council

Camperdown 03 5593 7100

D.J Maguire & M.C Maguire

Bannockburn 0456 624 448

Dad and Daves Gardening Maintenance

Lara 0477 301 151

Distinctive Options

Sunbury 03 9740 7100

Diversitat

Geelong West 03 5221 6044

Encompass Community Services

Geelong 03 5222 3377

Gateways Support Services

North Geelong 03 5221 2984

Geelong Rehabilitation Centre

Newcomb 03 5248 7079

genU

Highton 1300 558 368

Gumnut’s Horticulture

Belmont 0410 883 857

Hands of Change Meredith 0408 822 112 Heart 2 Heart Community Respite Carer Service Lovely Banks 0475 280 691 Hesse Rural Health Service Winchelsea 03 5267 1200 Independence Australia

West Footscray 1300 032 774

JFU Jobseek

Oakleigh 03 9578 3024

Kyeema Support Services

Portland 03 5523 5999

Melting Moments Meals

Belmont 03 5241 6223

Mill Park Community Services Group

Mill Park 03 9404 4565

Multiple Sclerosis

Blackburn 1800 042 138

Mummies Li’l Helpers Cleaning Solutions

Junortoun 0452 129 230

OKAY Therapy

Belmont 0488 096 777

OzChild

South Melbourne 03 5975 7644

PopularCare and Disability Agency

Wodonga 0469 807 926

Private Respite & Accommodation Services North Geelong 03 5242 8952 RDA Victoria - Riding for the Disabled Association of Victoria Flemington 03 9258 4730 Realise Enterprises Warrnambool 03 5561 0104 Ricks Handyman Service

Warrnambool 0418 567 435

See Change Supported Accommodation

Portarlington 03 5259 1771

Signature Clean 4 You Ross Creek 0401 140 760 Simply Helping Central Highlands and Djerriwarrh Ballarat East 03 5341 8046 Simply Helping Geelong and Barwon Torquay 03 5261 4808 Simply Helping South West

Horsham 03 5381 2076

Southern Cross Home Maintenance Service Smythesdale 0408 633 686 Southern Stay Disability Services Step Up Support

Warrnambool 03 5564 3444 Melton 0467 099 537

Swordfish Club

Newtown 03 5222 5530

The Confidence Company The Support People

Lara 0430 091 793 Ballarat 1300 946 737

Wathaurong Aboriginal Co-Operative

North Geelong 03 5277 0044

WDEA Works

Warrnambool 1300 521 511

Age Groups

R eg iste C O R red ND IS P E rovi C AP de r I TA C AP L A Com C I T Y m Dom unity A cce es Hom tic Assi ss & In e M stan clusi on Life ainte ce Skil nanc l e s /Ga Mea rden ls/ ing Pers Shoppi ona ng Res l Care pite Spo Care rts Tran /Social/ sp R ec reat Oth ort iona er l Su Sup ppo por rt t d Sup e por livered 0 - 4 t deliv at ho ered me ye in p 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years y Adve ears Pagertiseme nt

In Home & Community Support Victoria

Services

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DSG Web ID 46218 46240 46279 46306 46437 46345 49054 40250 46495 46507 46735 46247 46552 46577 46589 46631 46695 46790 47382 46960 45752 49706 47057 47098 49023 46341 60413 47183 49955 47255 50041

62, 96 47936 62, 96 46498 62, 96 47933 50086 47294 56992 47354 46787 60496 47517 47538

Disability Support Guide Eastern Australia 2021/22

Make more possible BodeWell Community Care 24 hours a day, 365 days a year Call 1300 726 291 or visit bodewellcommunitycare.com.au

DisabilitySupportGuide.com.au

Ta k e Your Fr e e N D IS A ss es sm e nt

Are you ready to get the most out of the NDIS? Getting the support you need for your disability can be challenging. How do you know if you’re eligible for the NDIS? How do you find an NDIS provider and get the most from your relationship with them? How do you choose the right Support Worker for you and get them to help you achieve your goals? Our free online NDIS Assessment helps you prepare yourself for choosing an NDIS provider and a Support Worker whether or not you choose The Salt Foundation as your provider. It helps you determine your NDIS eligibility, your needs, what you’re looking for in a Support Worker, and your goals.

1- 300 -7 7 7 -2 5 8

suppor t @ t hesal t foundation.org.au.

Take the free NDIS Assessment at thesaltfoundation.org.au/ndis-assessment. CODE: DSG21 100

Disability Support Guide Eastern Australia 2021/22

VIC

In Home & Community Support Victoria

How to Read see page 271 Area Map page 269

Provider Name Location Phone Providers servicing Gippsland region Absolute Care & Health

South Yarra 03 9827 8899

Central Gippsland Health

Sale 03 5143 8600

Community Support Gippsland

Wonthaggi 0422 065 848

Connecting2Australia

Frankston 1300 111 212

Essence Community Care Gippsland Lakes Complete Health

Braybrook 03 9118 4141 Lakes Entrance 03 5155 8300

Gippsland Southern Health Service

Leongatha 03 5667 5555

Headway Gippsland

Newborough 03 5127 7166

Interchange Gippsland

Morwell 1300 736 765

Mawarra Centre

Warragul 03 5624 3400

PopularCare and Disability Agency

Wodonga 0469 807 926

Statewide Autistic Services

Frankston 03 9773 6044

Welcome Home House and Garden Services

Moe 0415 232 773

• • • • • • • • • • • • • •

• • • • • • • • • • • • •

• • • • • • • • • • • •

• •• • •••• ••• • •• • • •• ••• ••••••• •• ••• •• •• •••• •• •• ••• •• •• ••• ••••• ••• •• •• ••• • •••• •••• •• •• •• ••

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Windermere Child and Family Services Narre Warren 1300 946 337 Providers servicing Grampians Central West region All Required Care Andrew Gray

Delacombe 03 4343 2313 Ballarat Central 0409 561 029

Ararat Cabs

Ararat 03 5352 7775

Ballarat Community Health

Lucas 03 5338 4500

Barwon Occupational Therapy

Grovedale 0490 972 201

Beaufort and Skipton Health Service

Beaufort 03 5349 1630

Choice Fresh Meals Christine Phillips

Oakleigh 1300 430 488 Ballarat Central 0417 593 416

Distinctive Options

Sunbury 03 9740 7100

East Wimmera Health Service Community Care St Arnaud 03 5477 2100 Empower Golf Australia Equine Learning Experiences Australia

0466 825 044 Mount Mercer 0415 991 115

Essence Community Care

Braybrook 03 9118 4141

genU

Highton 1300 558 368

Hands of Change

Meredith 0408 822 112

Melba Support Services

Lilydale 03 9212 0100

Mulleraterong Centre

Hamilton 03 5572 3035

Neurological Occupational Therapy Services

Musk 0414 752 112

Pinnacle

Ararat 03 5352 3084

Private Respite & Accommodation Services North Geelong RDA Victoria - Riding for the Disabled Association of Victoria Flemington Signature Clean 4 You Ross Creek Simply Helping Central Highlands and Djerriwarrh Ballarat East Simply Helping Loddon Mallee Bendigo Simply Helping South West

03 5242 8952 03 9258 4730 0401 140 760 03 5341 8046 0426 977 235

Horsham 03 5381 2076

Southern Cross Home Maintenance Service Smythesdale 0408 633 686 Southern Stay Disability Services

Warrnambool 03 5564 3444

Age Groups

Services

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DSG Web ID 48524 46190 46257 46274 59553 46519 49245 46567 46654 46908 49023 47315 49407 47553 45938 46537 45978 46035 48715 46060 46301 47130 46345 38562 41742 46436 59553 46735 46552 46927 46993 47046 47144 46341 60413 50041

62, 96 47936 62, 96 47277 62, 96 47933 50086 47294

DisabilitySupportGuide.com.au

101

VIC

How to Read see page 271 Area Map page 269

Provider Name Location Phone Providers servicing Grampians Central West region (continued) The Support People WDEA Works

Ballarat 1300 946 737 Warrnambool 1300 521 511

•••••••••• ••••• ••••• •

Woodbine Warracknabeal 03 5398 2166 Providers servicing Goulburn Valley region Advisory Care

Violet Town 0408 653 417

Alexandra Taxis

Fawcett 0428 630 022

Choice Fresh Meals Community Accessability ConnectGV

Oakleigh 1300 430 488 Wodonga 1300 704 530 Shepparton 03 5821 2466

Essence Community Care

Braybrook 03 9118 4141

Karyn Aumont

Mia Mia 0447 674 810

Kyabram District Health Service

Kyabram 03 5857 0200

Latrobe Lifeskills

Bundoora 03 9479 1474

Menzies Support Services

Alexandra 03 5772 1888

Mummies Li’l Helpers Cleaning Solutions

Junortoun 0452 129 230

Nexus Primary Health

Broadford 1300 773 352

PopularCare and Disability Agency

Wodonga 0469 807 926

Simply Helping Goulburn Valley

Euroa 03 5795 1635

Age Groups

R eg iste C O R red ND IS P E rovi C AP de r I TA C AP L A Com C I T Y m Dom unity A cce es Hom tic Assi ss & In e M stan clusi on Life ainte ce Skil nanc l e s /Ga Mea rden ls/ ing Pers Shoppi ona ng Res l Care pite Spo Care rts Tran /Social/ sp R ec reat Oth ort iona er l Su Sup ppo por rt t d Sup e por livered 0 - 4 t deliv at ho ered me ye in p 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years y Adve ears Pagertiseme nt

In Home & Community Support Victoria

Services

• • • • • • • • • • • • • •

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DSG Web ID 60496 47538 47560 40880 45929 46301 41498 46270 59553 46000 40411 46807 46309 49706 47025 49023 47275

Visit DisabilitySupportGuide.com.au/topics/ndis-providers for a complete overview of providers and services registered within the State or Territory. For the most up-to-date Placed-resized.indd 1 20/8/21 9:52 am information about providers and services listed in this Guide visit the website and enter the DSG Web ID numbers in the search field.

102

Disability Support Guide Eastern Australia 2021/22

VIC

How to Read see page 271 Area Map page 269

Provider Name Location Phone Providers servicing Goulburn Valley region (continued) The Support People

Ballarat 1300 946 737

Two States Driving School

Cobram 03 5871 1046

•••••••••• • • • •••••

••

• • • • • • • • • • • • •

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WDEA Works Warrnambool 1300 521 511 Providers servicing Loddon Mallee region Access Australia Group Andrew Gray Asteria Services

Bendigo 03 5445 9800 Ballarat Central 0409 561 029 Maryborough 03 5459 0300

Ballarat Laundry

Ballarat 03 5331 6476

Bartay Agency

Newham 03 5427 0338

Beam All Abilities Dance and Fitness Eaglehawk 0472 512 624 Bendigo and District Aboriginal Co-Operative North Bendigo 03 5442 4947 Choice Fresh Meals Oakleigh 1300 430 488 Community Living and Respite Services Crown Cabs

Echuca 03 5480 2388 Tullamarine 03 9310 5422

Discovering Strength

Melton 0408 181 986

Distinctive Options

Sunbury 03 9740 7100

Essence Community Care

Braybrook 03 9118 4141

Age Groups

In Home & Community Support Victoria

Services

••• • ••• • • • •• • ••• •• • ••• •••

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DSG Web ID 60496 42421 47538 45894 46537 45998 46039 46048 46058 46075 46301 41510 46299 46344 46345 59553

Visit DisabilitySupportGuide.com.au/topics/ndis-providers for a complete overview of providers and services registered within the State or Territory. For the most up-to-date Care with Quality--resized.indd 1 services listed in this Guide visit the website and enter the DSG Web ID numbers in the search field. 20/8/21 2:59 pm information about providers and

DisabilitySupportGuide.com.au

103

VIC Services

R eg iste C O R red ND IS P E rovi C AP de r I TA C AP L A Com C I T Y m Dom unity A cce es Hom tic Assi ss & In e M stan clusi on Life ainte ce Skil nanc l e s /Ga Mea rden ls/ ing Pers Shoppi ona ng Res l Care pite Spo Care rts Tran /Social/ sp R ec reat Oth ort iona er l Su Sup ppo por rt t d Sup e por livered 0 - 4 t deliv at ho ered me ye in p 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years y Adve ears Pagertiseme nt

In Home & Community Support Victoria

How to Read see page 271 Area Map page 269

Provider Name Location Phone Providers servicing Loddon Mallee region (continued) genU

Highton 1300 558 368

Gisborne Cab Co

Gisborne 03 5428 2444

Interchange Loddon-Mallee Region

Bendigo 03 5441 1599

Karyn Aumont

Mia Mia 0447 674 810

Latrobe Lifeskills

Bundoora 03 9479 1474

Madcow Cleaning

Bendigo 03 5441 4747

Mallee Accommodation and Support Program

Mildura 03 5021 6500

Mambourin Enterprises Mummies Li’l Helpers Cleaning Solutions My Way - My Choices

Derrimut 03 9731 9200 Junortoun 0452 129 230 Shelbourne East 0438 132 253

Neurological Occupational Therapy Services Musk RDA Victoria - Riding for the Disabled Association of Victoria Flemington Signature Clean 4 You Ross Creek Simply Helping Central Highlands and Djerriwarrh Ballarat East Simply Helping Loddon Mallee Bendigo

0414 752 112 03 9258 4730 0401 140 760 03 5341 8046 0426 977 235

Southern Cross Home Maintenance Service Smythesdale 0408 633 686 Sunassist Volunteer Helpers

Age Groups

Mildura 03 5023 1906

• • • • • • • • • • •

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DSG Web ID 46735 55534 46656 46000 46807 46877 46882 46884 49706 46264 47046 60413 50041

62, 96 47936 62, 96 47277 50086 47339

Claro offers high-quality aged care and disability services for all Australians across our community. We offer a full suite of services and work in partnership with you to establish a care plan that's exactly the right fit for your lifestyle and what you want to achieve.

We're an approved provider for the NDIS, Home Care Packages (HCP), Commonwealth Home Support Program (CHSP), TAC, WorkCover and several other funded programs. Claro. Enabling bright futures.

claro.com.au Talk to us on 1300 303 770

104

Disability Support Guide Eastern Australia 2021/22

VIC Services

In Home & Community Support Victoria

Age Groups

How to Read see page 271 Area Map page 269

Provider Name Location Phone Providers servicing Loddon Mallee region (continued) Sunraysia Residential Services

Mildura 03 5022 1741

The Support People

Ballarat 1300 946 737

Trio Support Services

Mildura 03 5022 7778

WDEA Works Warrnambool 1300 521 511 Providers servicing Melbourne region 100 Mile Foodie A Twist Of Willow

0432 274 907 Mount Evelyn 0437 030 294

Abraham OT Services

Moorabbin 03 9555 0303

Absolute Care & Health

South Yarra 03 9827 8899

Advisory Care

Violet Town 0408 653 417

Afford All Ages Occupational Therapy Arbias VIC

1300 233 673 Cranbourne 03 5996 0618 Brunswick 03 8388 1222

Arnica Lodge Supported Residential Services Alphington 03 9497 2027 Arts Project Australia

Northcote 03 9482 4484

Ask the Mrs

Research 0414 456 605

Aurora Support Services

Epping 03 9401 1844

• • • •

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DSG Web ID 43636 60496 43883 47538 55065

47228 • 45889 ••• 48524 ••••• 40880 •• 258, 263, • • • • 268 50419 45936 ••••• 45980 ••••• 45987 •• 45991 ••••• 45994 ••••• 46001 •••••

DisabilitySupportGuide.com.au

105

VIC

How to Read see page 271 Area Map page 269

Provider Name Location Phone Providers servicing Melbourne region (continued) Auscare Victoria

Campbellfield 03 9305 4620

Bellbird Speech Pathology

Diamond Creek 0404 655 406

Bestchance Child Family Care

Glen Waverley 1300 224 644

BodeWell Community Care Services Malvern East 1300 726 291 Bush and Beach Outreach

Ocean Gr 0431 188 371

Care Plus

Craigieburn 0406 868 611

Care Professionals Australia

Emerald 0409 417 996

Care with Quality

Carnegie 03 9572 9300

Carer Connection Disability Services

Dandenong 03 9792 0280

Central Bayside Community Health Service

Parkdale 03 8587 0200

Choice Fresh Meals

Oakleigh 1300 430 488

Cosy Home and Community Care

Heidelberg West 03 9457 5968

Daisy Homes

Heathmont 03 9879 1168

DC Man Cave

Warragul 03 5626 7045

Distinctive Options

Sunbury 03 9740 7100

Earth Friendly Cleaning Efficient Care Services Australia Empowered Disability Support Services Essence Community Care

Montmorency 03 9431 3353 Caroline Springs 0467 856 457 West Footscray 0401 804 497 Braybrook 03 9118 4141

FBA CARE

Tottenham 1300 809 566

Fiona Huxtable

Canterbury 0417 355 880

Focus Support Services Gateways Support Services Give a Care

Mernda 0412 623 877 North Geelong 03 5221 2984 Beaumaris 1800 945 321

Guardian Health Care Association

Sunshine North 0455 785 080

Age Groups

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In Home & Community Support Victoria

Services

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DSG Web ID 55136 46070 46084

60942 48827 47458 46169

103

46167 59489 46189 46301 46282 46307 46319 46345 46392 46407 46420 59553 55400 46614 47397 46495 48488 46546

106

Disability Support Guide Eastern Australia 2021/22

VIC Services

In Home & Community Support Victoria

How to Read see page 271 Area Map page 269

Provider Name Location Phone Providers servicing Melbourne region (continued) Halo Care Services

South Morang 1300 759 080

Happycarers

Derimut 03 8382 2232

healthAbility

Eltham 03 9430 9100

Help in the Home

Glen Iris 03 9813 8180

Imaintain Home & Garden Services

South Morang 0414 746 806

Independence Australia

West Footscray 1300 032 774

Inlife Independent Living

Melbourne 1800 465 433

Interact Australia

Preston 03 8650 7000

Interchange Inner East

Canterbury 03 9836 9811

Jewish Care (Victoria)

Caulfield 03 8517 5999

JFU Jobseek

Oakleigh 03 9578 3024

John’s Window Cleaning

Melbourne 0439 323 424

Knoxbrooke

Ferntree Gully 03 9758 3666

La Vita Care

Camberwell 1300 196 000

Latrobe Lifeskills

Bundoora 03 9479 1474

Learn to Shine Psychology for Children

Vermont 03 9877 4126

LINK Community Transport

Thomastown 1300 546 528

Live Well Music Therapy

Brunswick 0438 887 591

Mambourin Enterprises

Derrimut 03 9731 9200

Melbourne Art Therapy Studio

Abbotsford 0438 206 842

Melbourne Community Health

Coolaroo 03 9013 3940

Mentis Assist

Mornington 1300 636 847

Merri Health

Preston 1300 637 744

Milife-Victoria

Hastings 03 9775 7333

Mind Ur Body

Greensborough 0409 505 071

Montmorency Kids Clinic

Montmorency 03 9432 6826

Multi Purpose Taxi Bus

Richmond 1300 797 841

My Choice Support Network

South Morang 1300 520 917

My Houze in Home Services

Mill Park 0438 251 119

Nadrasca

Nunawading 03 9873 1111

Neurological Occupational Therapy Services Nextt Northern Disability Service OKAY Therapy Omega Support Group ONCALL Group Australia Onemda Outlook Victoria Positive Disability Support Respite Now

Age Groups

Musk 0414 752 112 1300 657 915

Heidlberg West 0422 228 524 Belmont 0488 096 777 Bentleigh East 1300 160 131 Surrey Hills 03 9896 2468 Doncaster East 03 9842 1955 Pakenham 03 5941 1535 0413 111 322 Camberwell 1300 791 562

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DSG Web ID 40312 46560 46573 46583 46621 46631 46637 46653 46655 46694 46695 49448 46781 60436 46807 45710 22040 46283 46884 46930 59416 46945 46949 46959 46965 46980 47514 59979 46998 47003 47046 43806 47041 47057 47060

106

47068 47388 47094 55286 47193

Visit DisabilitySupportGuide.com.au/topics/ndis-providers for a complete overview of providers and services registered within the State or Territory. For the most up-to-date Placed.indd 1 providers and services listed in this Guide visit the website and enter the DSG Web ID numbers in the search field. 2/8/21 10:23 am information about

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VIC

How to Read see page 271 Area Map page 269

Provider Name Location Phone Providers servicing Melbourne region (continued) Sai Home And Community Care

Frankston 03 8785 0999

Seed Employment

Melbourne 03 9867 4041

Silver Top Taxi Service

Collingwood 03 8413 7232

Simply Helping Bayside & Peninsula Noble Park 03 9574 0924 Simply Helping Central Highlands and Djerriwarrh Ballarat East 03 5341 8046 Simply Helping Greater Eastern Croydon 03 9735 5348 Simply Helping Inner and South Eastern Noble Park 03 9574 0924 Simply Helping North East Soaring Health

Toorak 03 9296 2121 Thomastown 03 9013 5987

Spectrum Migrant Resource Centre

Dallas 1300 735 653

St Mary’s House of Welcome

Fitzroy 03 9417 6497

Starlight Home Care

Somerton 0477 882 323

Statewide Autistic Services

Frankston 03 9773 6044

Stellar Care

Reservoir 0458 008 225

Sunbury and Cobaw Community Health Supreme Health Services Takudzwa Chaparadza The Bridge

Sunbury 03 9744 4455 Caulfield South 03 9571 2224 Elmslie Drive 0452 449 419 Dandenong 1800 274 343

Total Health Physio

Caulfield North 0488 227 229

Ultimate Kidz

Caulfield South 0404 392 544

Victoria People Solutions

Collingwood 1300 845 273

Wallara Australia

Dandenong 03 9767 3336

Watch Disability Services We Care for You

Mulgrave 03 9562 3796 Toorak 03 9456 2040

Windermere Child and Family Services

Narre Warren 1300 946 337

Wound Wise Consulting & Education Greensborough 0433 254 696 Yourbridge Home and Community Care Services Narre Warren 03 5995 4187 Providers servicing North East region Advisory Care

Violet Town 0408 653 417

Community Accessability

Wodonga 1300 704 530

Gateway Health

Wodonga 02 6022 8888

Indigo North Health

Rutherglen 02 6033 6200

Menzies Support Services

Alexandra 03 5772 1888

Murray Valley Centre

Wodonga 02 6024 1647

PopularCare and Disability Agency

Wodonga 0469 807 926

Simply Helping Goulburn Valley Site Disability Services

Euroa 03 5795 1635 Wodonga 02 6024 7988

Age Groups

R eg iste C O R red ND IS P E rovi C AP de r I TA C AP L A Com C I T Y m Dom unity A cce es Hom tic Assi ss & In e M stan clusi on Life ainte ce Skil nanc l e s /Ga Mea rden ls/ ing Pers Shoppi ona ng Res l Care pite Spo Care rts Tran /Social/ sp R ec reat Oth ort iona er l Su Sup ppo por rt t d Sup e por livered 0 - 4 t deliv at ho ered me ye in p 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years y Adve ears Pagertiseme nt

In Home & Community Support Victoria

Services

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102

DSG Web ID 47231 47256

47270 62, 96 47273 62, 96 47936 62, 96 47934 62, 96 47932 62, 96 47276 50064 47301 47312 56996 47315 47412 47340 47345 55225 47376 47448 50290 22117 47512 47516 47522 47553 47563 60397 40880 41498 41907 46636 46309 42870 49023 47275 43508

Visit DisabilitySupportGuide.com.au/topics/ndis-providers for a complete overview of providers and services registered within the State or Territory. For the most up-to-date Untitled-1 about 1 9/8/21 11:59 am information providers and services listed in this Guide visit the website and enter the DSG Web ID numbers in the search field.

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Disability Support Guide Eastern Australia 2021/22

Therapists & Specialists

DisabilitySupportGuide.com.au

109

A quiet moment for a young client and therapist to pause and watch the world go by. This is client-centred therapy at its best. Photo credit: Penny Cosh, Lead ECEI Therapist

Get to know Therapy Pro. We’re different. Join our team.

Therapy Pro provides therapy to build skills and enable people, and their families, to realise their potential. Our therapists see people in their homes or the community, like a café or the local park, because this provides the best natural environment to help people grow their independence, reach their therapy goals and realise new possibilities. A carefully selected team provides occupational therapy, positive behaviour support, psychology, social work and speech and language pathology services. We support people to make a positive difference in their lives.

NDIS registered provider

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Disability Support Guide Eastern Australia 2021/22

We are actively recruiting and looking for the right therapists to join our thriving team. Our therapists are supported and provided the flexibility to work with each person individually, to get the best therapy outcomes. Visit the ‘work with us’ page of our website for more. It feels good to say you work at Therapy Pro.

1300 004 414 | info@therapypro.com.au | therapypro.com.au

Therapists & Specialists

About Therapists & Specialists Living with a disability can be challenging but there are a wide range of therapies and supports available to help make life easier for you. By having access to therapy or specialised support sessions you may be able to maintain or regain independence, manage behaviours or look after your mental wellbeing. Specially trained medical and therapeutic professionals can provide services

to help you communicate or gain strength to move, they may help with pain

management or overcoming psychological issues associated with your disability. For instance, you may need the services of a physiotherapist to help with

movement, a speech therapist to help with communication or swallowing issues or a nutritionist to advise you on your diet. Occupational therapists can give

recommendations for equipment specific to your needs and other specialists can assist with teaching you life skills or help with self expression.

Ashley’s SIL experience Through their Supported

Independent Living (SIL) program,

Challenge Community Services has

supported many clients experience

greater independence while finding

the perfect place to call home. Ashley

is one of those clients. She moved

properties,” says Melinda Shepherd,

House Supervisor. “Ashley viewed a

property that was similar to one she

would be offered. Her support needs

were discussed, and Ashley’s main

focus was on whether or not she

would be able to bring Freddy, her

into a Supported Independent Living

pet rabbit, with her.”

a hugely positive impact on her

says she felt very well supported:

Finding the perfect home

workers who I met before I moved in

home late last year, and it’s made

daily life.

In order to make a successful

transition into a new home, there

are lots of moving parts and often

more than just one organisation

doing the work. That was certainly

true for Ashley, who found her way

Throughout the entire process, Ashley

“They made me feel welcome and the

were really lovely.”

Ashley has gone from strength to

nice and supportive.”

Since moving into her new SIL home,

strength. She continues with her

external support three times per

specialised NDIS operator.

and Thursday, and gets up to all sorts

“Ashley and her father first came to

at Challenge, and myself at one of our

get lunch, we play with Freddy (the

rabbit),” she says. “I find it quite

week, enjoys one-on-one support

meet John Wood, Regional Manager

“We go out for walks, we go and

Kicking goals

to Challenge thanks to the services

of Trusted Support Coordination, a

Photo: Supplied

for community access every Tuesday

of activities (and mischief) in her

free time.

relaxing at home. The workers are

Ashley’s support workers are also

assisting her to get her drivers licence

as well as apply to TAFE to study the

Animal Studies Certificate III course.

She’s also taken it upon herself to get

accredited as a dog walker.

Case study provided by Challenge Community Services

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111

The techniques they use also vary. Some therapies are physical and can

involve water or use specialist equipment like balance equipment or play

therapy equipment such as swings. Other therapies such as speech therapy or occupational therapy may use games or toys.

A lot of specialists practice from a hospital or clinic, however, they may be able

to come to your home to provide their services. Some therapists such as speech

and occupational therapists can visit your child at their school for regular sessions

which minimises the impact of missed classes.If you are caring for a loved one with

Therapists & Specialists

a disability, you or other members of your family may also be entitled to receive support to help you in your caring role. This may be something general such as

learning first aid skills, or it could be more specialised to the needs of the person

with disability; for example, learning sign language or how to manage behaviours associated with autism.

On the following pages we explain what different therapists and specialists do and how they can help you. The Therapists & Specialists Directory starting on page 118 lists providers that deliver services in Eastern Australia.

Behavioural support

Behavioural support, or therapy, is used to treat a range of health conditions and

disabilities. The therapy focuses on changing current, unhealthy or self-destructive behavioural problems or teaching you what is appropriate, socially acceptable

behaviour. To do this, the behavioural therapist will try to understand why you are behaving this way and will develop strategies to support you.

This therapy can be used to treat depression, anxiety, anger issues and panic

disorders. Conditions such as autism, ADD/ADHD and psychosocial disorders like PTSD, bipolar and OCD can also benefit from behavioural therapy. There are four types of behavioural therapy: 1. Cognitive behavioural therapy focuses on how thoughts and beliefs can influence your actions and moods and how to change this.

2. Cognitive behavioural play therapy is commonly used with children to gain insight into what a child is uncomfortable expressing or unable to express.

3. System desensitisation is used to treat phobias where people are taught to replace a fear response with a relaxation response.

4. Aversion therapy is often used to treat substance abuse by teaching

people to associate a stimulus that they find desirable, with an extremely unpleasant stimulus.

Behavioural therapy is considered extremely effective, with about 75% of people undergoing cognitive behavioural therapy experiencing some benefits from the treatment.

Turn to the Therapists & Specialists Directory on page 118 to find providers that offer behavioural support.

Dietitians/Nutritionists

Seeking advice from a dietitian or nutritionist can benefit the general health

and nutritional wellbeing of people with disability. A qualified nutritionist can

provide a range of evidence-based nutrition services, including advice on food

and nutrition and how it impacts on health. A dietitian can additionally provide individual and group dietary counselling, medical nutrition therapy and food service management. 112

Disability Support Guide Eastern Australia 2021/22

A dietitian or nutritionist may provide recommendations to help you maintain

a healthy weight or manage your condition through a healthy diet. If you are a

wheelchair user, a nutrition plan may play an important role in managing your condition, especially if you require a specialised diet.

A dietitian may also work alongside a speech therapist to help you overcome swallowing difficulties or food phobias.

You can find a dietitian or nutritionist near you in the Therapists & Specialists

Early intervention

The social, emotional and physical development of your child will affect how they mature and how their abilities develop in later life. If your child has a

developmental delay or disability, it is important they receive quality support to

improve and develop skills to participate in daily activities and enable them to be the best they can be in adult life.

Under the National Disability Insurance Scheme (NDIS), children under the age

of seven years old can access early childhood intervention supports to maximise their development.

There are also supports available if you are the parent, carer or family member of a child with developmental delay or a disability to help you in your daily life.

You can read more about early intervention under the NDIS on page 19 and

find providers in the Therapists & Specialists Directory starting on page 118.

Occupational therapists

Occupational therapists (OTs) help people of all ages gain or regain their confidence and independence in everyday life.

They can assist you in making everyday activities easier, such as self-care, home

maintenance, driving, shopping, mobility, education, social participation, leisure and play, employment and volunteer activities.

OTs play an important role in the disability sector, as they often help in injury

rehabilitation, progressive conditions and disabilities that affect a person’s ability to manage in daily life.

They can help people with brain or spinal injuries relearn activities or determine

new ways of accomplishing them. They can also help children with autism regulate

Therapists & Specialists

Directory starting on page 118.

their behaviour, help develop low muscle tone, improve concentration for learning and help children become aware of their bodies and spatial awareness.

OTs may recommend technological and environmental modifications such as aids and equipment, vehicle modifications and home modifications, as well as make suggestions for respite care.

To find an occupational therapist near you, look in the Therapists & Specialists Directory starting on page 118.

Paediatricians

Paediatricians are doctors who specifically look after the health of children,

including physical, behaviour and mental health issues. They diagnose and treat childhood illness, infections and disease.

Up to the age of five, a paediatrician will see your child to complete physical

examinations, give your child vaccinations, ensure they meet growth, behaviour DisabilitySupportGuide.com.au

113

ADVERTISING FEATURE

A mother’s fight to never give up During the first week of being home after having her son, Trudy noticed that Darren’s pupils weren’t dilating properly. Darren was going blind. Darren was born very premature –

finally determined that Darren was also

with a multidisciplinary team of Allied

did Trudy know that in the weeks

It was a heartbreaking time for Trudy

Speech Pathologists, Occupational

in Australia to support and help her

complement the supports that we

The Benevolent Society now in the last

Support Practitioner.

now and then how lucky I am, which is

Darren’s quality of life, his levels

over three months premature. Little to follow as she embarked on the

journey of motherhood, this news

of Darren losing his eyesight would be heightened.

As the years progressed, milestones weren’t met, and Darren was non-

verbal – it has taken him over 30 years to start talking.

“The struggle I faced in the early years

was extremely difficult. If I took Darren for a walk in the stroller, he would

scream the whole time and I had no

idea what was wrong. But I never quit.” No one could advise Trudy on what was wrong or where to go to get help and who to see. Eventually a psychologist

suffering from severe autism.

especially as she had no family here

Therapists, Psychologists, to really

through this difficult time. “To have

offer,” says Monica, Darren’s Behaviour

few years, I just keep thinking every

This approach has greatly improved

something I never thought I would be

of independence as well as his

able to say.”

Improved quality of life The Benevolent Society is an independent, nonprovider and has

been supporting

people to live life their way for the

have been trained and are confident

around the implementation of his behaviour support plan.

Person-centred approach

such a rapid

Monica adds that

improvement that

past 200 years. They services for children, young people and

community participation. His care team

“There’s been

religious service

offer integrated

“Behaviour support is also about

I know it’ll keep getting better.”

families, older Australians,

people with disability and carers. Darren has received behaviour support services from The Benevolent Society

tailoring the support

that you provide

to the individual to

make sure that it meets

their needs at the time that

they require it. Ultimately, it’s about

being person-centred in our approach. That’s what clients will respond to.”

for the last few years. During this

The one thing which makes The

Darren’s group home where Darren

these areas that they offer services in

time Trudy and the supervisor of

resides, have noticed a significant

improvement in Darren’s behaviours

and believe that this is attributed to

Darren’s improved communication

skills and person-centred approach to

supporting Darren.

“Behaviour Support is around

collaboration which includes working 114

Health Workers, that can include

Disability Support Guide Eastern Australia 2021/22

Benevolent Society different in all

is that they help clients define goals

on their terms. The organisation is not here to tell their clients how their life should be lived.

“They don’t make you feel like, ‘Look, we’re the professionals. We know

what we’re talking about. We’ve got the Degree.’ There’s never that sort

ADVERTISING FEATURE

for support as well, so his

tolerance has increased. We’ve

really tried working on building

his capacity and resilience to

dealing with change. It’s important

that when we set goals at the start

of the service that we’re reviewing of a feeling. It’s always very open, welcoming,” says Trudy.

“Over the last 12 months, I do believe that Darren has learned to verbalise more. I can say things like just one

word ‘manners’, and he’ll reply with

‘thank you’ or he’ll repeat the whole sentence,” Trudy says.

Setting goals

From Monica’s perspective she too

has seen Darren progress remarkably

over time. “He is more readily available

them on an ongoing basis to see whether we’re actually meeting those goals.”

are now because 10, 15

years ago, she would never

occupational therapist and his speech

therapist to make sure that he develops the right communication skills, and

that he is able to be more independent with activities of daily living.

“There’s been such a rapid

thinking

every now

that Darren still has a

grateful for where they

will be working closely with his

“I just keep

Trudy acknowledges

long way to go but she’s

living skills. To achieve this, Monica

and then how lucky I am.”

have thought that Darren would be at the stage he is today.

One of Darren’s goals this year is to

continue building on his independent

improvement that I know it’ll keep getting better

and that’ll be great for

Darren too because I’m

not going to be around

forever. And if I can feel

comfortable that he can

express himself and make

himself understood properly,

well . . . I think that’s just maybe the

best achievement that I could hope for,” says Trudy.

Finding the right disability supports can be challenging. Our team of specialists are here to help you get the services and supports you need. Contact us to find out more. www.benevolent.org.au/disability-services Call 1800 236 762

When that moment comes, we’re here.

The Benevolent Society acknowledges the Traditional Owners of Country throughout Australia and recognises Aboriginal & Torres Strait Islander continuing connection to land, waters and community. We pay our respects to Elders both past and present.

DisabilitySupportGuide.com.au

115

and skill milestones, provide information, answer your questions and refer to specialists if required.

Paediatricians can closely monitor your child’s development and diagnose

learning difficulties, ADHD, auditory or sensory processing disorders, spina bifida, cerebral palsy, autism and Down syndrome, among a whole host of other health

conditions. As they see only children, they have a lot of experience in recognising and treating childhood health issues.

If your child was born premature or has a health condition that requires close

Therapists & Specialists

monitoring, a paediatrician offers specialised care. If your child requires the help

of an occupational therapist, speech therapist, audiologist or other specialist, they will organise referrals and oversee treatment with their help.

A list of paediatricians can be found within the Therapists & Specialists Directory starting on page 118.

Physiotherapists

Physiotherapists work closely with their patients to help them feel better across

a number of ailments. They assess, diagnose, treat and prevent a range of health conditions through massage, stretching and exercises.

If your child has a developmental delay, a physiotherapist can help with movement and coordination. They can create treatment programmes to help maintain muscle strength, increase flexibility and prevent stiffening of joints.

Physiotherapists can assist with movement, coordination and balance in people

with conditions such as muscular dystrophy, stroke, multiple sclerosis, Parkinson’s disease, cerebral palsy and spina bifida.

They also work in injury prevention, acute care, chronic disease management, occupational health, rehabilitation and maintenance of functional mobility. Find physiotherapists in your area in the directory starting on page 118.

Psychologists

Psychologists help people learn to cope more effectively with life and mental health issues. Some people see a psychologist to work through long-term

problems, such as depression, anger or anxiety or short-term problems like grief or feeling overwhelmed.

Psychologists can help people cope with stress, overcome addictions and manage chronic illness which may affect their mental or physical health. To help with these

health problems psychologists use evidence-based treatments tailored to best suit the patient’s problem, characteristics and preferences.

Common types of therapy used by psychologists include cognitive, behavioural or a combination of the two, interpersonal, humanistic or psychodynamic

therapy. Therapy coupled with medication can prove more effective for some health conditions.

Psychologists play a pivotal role in treating people with psychosocial disorders, such as depression, bipolar, ADHD, PTSD and anxiety by helping them talk through, uncover and overcome their feelings.

You’ll find psychologists practicing in Eastern Australia listed on pages 118-140.

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Disability Support Guide Eastern Australia 2021/22

Speech therapists

Speech therapists can assist with speech, language, communication and fluency

problems as well as swallowing difficulties, in both children and adults. They also help with augmentative or alternative communication where people who have trouble speaking learn to communicate in other ways.

Someone diagnosed with sensory processing disorder or auditory processing

disorder may benefit from the support of a speech therapist as they can help with understanding language, reading, writing as well as developing social skills. They reaching milestones.

Additionally to this, speech therapists can help with communication problems

associated with stroke, brain injuries, intellectual disability, cerebral palsy, hearing

impairment and dementia. People with Down syndrome sometimes find it difficult to speak clearly and may see a speech therapist to work on articulation.

Speech therapists often work alongside other professionals such as occupational therapists, physiotherapists, dietitians, audiologists, psychologists, doctors and teachers.

Turn to page 118 to find speech therapists in your area.

Therapeutic supports

Therapeutic supports are products, aids and treatments that can help you gain valuable skills and improve your independence. These supports can assist in

areas such as language and communication, personal care, mobility, movement, interpersonal interactions, behaviour and other skills that support a person’s function, development and wellbeing.

Therapeutic supports are offered by a team of health professionals including

occupational therapists, physiotherapists, speech therapists and psychologists, among others.

For example, physiotherapists may prescribe serial casting, splinting, stretches

and an exercise program for babies with spina bifida. For someone with sensory sensitivities, an occupational therapist may suggest using a weighted blanket or sensory toys to help stimulate one or more of the five senses.

If you need therapeutic supports turn to page 118 to find supports near you.

Training/workshops

Therapists & Specialists

can also help children with a developmental delay and learning difficulties in

There is a broad range of training and workshop opportunities that are aimed

specifically at the person living with disability or to help parents and carers to gain knowledge, understanding or skills to support them in their caring role.

If you are living with a disability, there are workshops that can teach you daily

skills or life skills to help with confidence and self esteem and see you live a more independent life.

There are workshops to teach you how to handle money and budget, how to use

public transport, how to make friends or you can get training to help you develop specific skills so it may be easier to find a job.

Training opportunities for family or carers can be general like first aid training, or it might be more specific to help you understand your loved ones disability or condition further and help you give the appropriate support.

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117

ACT

Therapists & Specialists Australian Capital Territory Services

How to Read see page 271 Area Map page 259

Provider Name Location Providers servicing ACT

Phone

A.C.T. Occupational Therapy

Chisholm 0422 760 092

Ability Technology - Pearce

Pearce 02 9975 4415

Access Physiotherapy Services

Kaleen 0423 740 823

ACT Deafness Resource Centre

Holder 02 6287 4393

ACT Podiatry

Greenway 02 6287 4889

Active Recovery

Phillip 02 6162 1229

AFA Support Coordination

Charnwood 0490 527 568

All About Rehabilitation

02 4655 9999

Allowah Disability Support Services

02 8877 3400

Amanda Morrison Aruma

Griffith 0419 250 922 1300 538 746

Body Science EP

Dickson 0407 207 835

Brenda Carlson Occupational Therapy

Griffith 0401 018 281

BrightSky Australia

1300 886 601

Bud Chapple Pilates

Curtin 0427 272 795

Canberra Audiology

Deakin 02 6156 4474

Canberra City Health Network

Canberra 02 6247 0733

Canberra Occupational Therapy

Isaacs 0467 519 138

Canberra Podiatry

Chifley 02 6281 1200

Capital Combat

Fyshwick 0423 778 674

Capital Podiatry

Greenway 02 6293 3300

Clear Kids

Franklin 0490 702 224

Courage to Believe

Weston 02 6288 8286

Darryl’s Den

Holt 0400 597 026

Define Fitness Canberra

Canberra 0402 290 371

Dr Carol Clark

Aranda 02 6253 0100

Dr Eliza Ahmed

Dickson 02 6100 7383

Driving & OT Solutions

Conder 0447 300 457

Early Bird Therapy Feed Your Future Dietetics Flames Fitness

Kambah 02 5105 4678 Yarralumla 0432 889 752 Lyneham 02 6257 1483

Flames Fitness - Phillip Focus Clinical Psychology Note: 1. Pages 216, 220, 225, 228, 233

Phillip 02 6257 1483 Gungahlin 02 6241 4059

Reg iste C O R red ND IS P E rovi C AP der I TA L C AP AC B eh I T Y avio Diet ural S upp itia Earl n/Nutr ort y In itio Occ terven nist upa t io Pae tional n diat The Phy rician rapist sio Psyc therapi st ho Spe logist ech The Therap rap ist Oth eutic S er upp orts Sup por t d Sup e por livere 0 - 4 t deliv d at ho ered me ye in p 5 - 1 ars ract 2 ye ice a 13 - rs 17 y 18 - ears 64 65+ years yea rs Adv e r Pag tisem e ent

Therapists & Specialists Australian Capital Territory

Age Groups

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Disability Support Guide Eastern Australia 2021/22

ACT Services

How to Read see page 271 Area Map page 259

Provider Name Location Phone Providers servicing ACT (continued) Goodhope Nursing Companion

Dickson 1300 302 547

Greenleaf Care Plus

Mawson 02 6193 3101

Guide Dogs ACT

Phillip 02 6285 2988

HeartGlow

Chisholm 0435 045 265

Helena Martin Psychology Services

Kingston 0481 053 107

Ink Brush Art Therapy James and O’Brien Just Better Care Australia Karli Health Centre

Reid 0450 070 240 Manuka 02 6295 7230 1300 587 823 0414 856 409

Kendra Boone

Kambah 0417 423 804

Kendra Boone - Braddon

Braddon 0417 423 804

L’arche Genesaret

Phillip 02 6282 9066

Leaps & Bounds Paediatric Physiotherapy Macquarie 0452 005 437 Life Without Barriers NSW & ACT Little Hands OT Livability Australia Mable

1800 935 483 Holt 0421 431 868 Chisholm 02 6291 3044 1300 736 573

Mac Healthcare Services

Nicholls 0410 904 883

Myot! Therapy Services

Hawker 0435 003 544

Neurospace

Phillip 02 6162 0450

New Step Podiatry

Florey 02 6198 4818

Noah’s Ark ACT

Isaaacs 1800 819 140

Northcott (Canberra)

Phillip 1800 818 286

ORS Group

Fyshwick 1800 000 677

Paul Jordan

Chapman 0401 841 783

Premium Care Services

Moncrieff 1300 490 120

Psychology ACT

Canberra 02 6257 4900

Raw and Moore Occupational Therapy Gungahlin 0439 464 326 Recumbent & Specialised Cycling

Gilmore 0427 073 017

Richmond Fellowship ACT

Pialligo 02 6248 6118

Robyn Taylor

Bruce 0415 721 117

SP Specialist Inclusion Services

Canberra 0421 466 113

Sunrise Occupational Therapy

Giralang 0466 339 520

Suzanne Wright Psychology

Lyneham 0411 474 229

TAD ACT

Holder 02 6287 4290

Tharwa Valley Forge

Tharwa 0418 165 433

The Centre for Applied Behaviour Analysis Braddon 1800 800 560 The Disability Trust

Canberra 02 4255 8000

The Walking Clinic

Lyneham 02 6249 1758

Total Mobility Solutions (ACT)

Hume 02 6260 1003

Wheelchair Therapy

Crace 0438 507 020

Your Place Physio

Charnwood 0439 991 975

R eg iste C O R red ND IS P E rovi C AP de r I TA L C AP AC B eh I T Y avio Diet ural S upp itia Earl n/Nutr ort y In itio Occ terven nist upa t io Pae tional n diat The Phy rician rapist sio Psyc therapi st ho Spe logist ech The Therap rap ist Oth eutic S er upp orts Sup por t d Sup e por livere 0 - 4 t deliv d at ho ered me ye in p 5 - 1 ars ract 2 ye ice a r 13 s 17 y 18 - ears 64 65+ years yea rs Adv e r t Pag isem e ent

Therapists & Specialists Australian Capital Territory

Age Groups

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119

NSW

Therapists & Specialists New South Wales

How to Read see page 271 Area Map page 259

Provider Name Location Providers servicing all of NSW About You Psychology Ampe Services

Phone

Kempsey 02 6562 6228 Gregory Hills 0432 164 324

Bangalow Physiotherapy

Bangalow 02 6687 2330

BareCare Australia

Liverpool 0467 800 012

BrightSky Australia Changing Minds

Newington 1300 886 601 Mount Annan 0427 518 774

Dynamic Physiotherapy - Sydney

Sydney 02 9744 6880

Early Start Speech Pathology

Wallsend 02 4955 5415

Glasswing Therapy

Terranora 1300 103 194

HCA Home NSW

Sydney 1300 422 111

Icaria Health

Albury 02 6021 5165

Julie Leto

Jesmond 0421 115 122

Just Better Care Australia

Manly 1300 587 823

Kids Develop Store

Concord 1300 022 941

Life Without Barriers NSW & ACT

Newcastle 1800 935 483

Lifestyle Solutions

Islington 1800 634 748

Lusio Rehab

Surry Hills 0449 183 883

Mable

Sydney 1300 736 573

Maxlife Care

St Leonards 1800 100 629

My Voice

Mosman 0438 320 068

Oracle Psychology Physio Inq

Newcastle 02 4929 2223 Milsons Point 0402 717 772

Safety and Mobility SAL Consulting

Hornsby 02 9983 9520 Pennant Hills 1300 851 795

The Benevolent Society - NSW

Glebe 1800 236 762

TRH Psychology and Cultural Consultancy Maitland 0412 019 567 United Support Services

Sydney 02 9569 5546

Therapists & Specialists New South Wales

• • • • • • • • • • • • • • • • •

•

Springwood 02 4760 4642

Atypical Therapy Avanza Rehab

Oran Park 0481 384 169 Neutral Bay 0413 887 213

Bright Eyes Early Intervention Community Links Wollondilly Note: 1. Pages 216, 220, 225, 228, 233

Gordon 02 9498 1596

•

••••• • •• • •• • •• • ••

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Providers servicing Blue Mountains region

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How to Read see page 271 Area Map page 259

R eg iste C O R red ND IS P E rovi C AP de r I TA L C AP AC B eh I T Y avio Diet ural S upp itia Earl n/Nutr ort y In itio Occ terven nist upa t io Pae tional n diat The Phy rician rapist sio Psyc therapi st ho Spe logist ech The Therap rap ist Oth eutic S er upp orts Sup por t d Sup e por livere 0 - 4 t deliv d at ho ered me ye in p 5 - 1 ars ract 2 ye ice a r 13 s 17 y 18 - ears 64 65+ years yea rs Adv e r t Pag isem e ent

Therapists & Specialists New South Wales

Provider Name Location Phone Providers servicing Blue Mountains region (continued) Glenda Browne Speech Pathology

Raby 02 9824 8761

Glenray Industries

Bathurst 02 6331 2388

In Contact Counselling

Narellan 0405 266 313

iPHYSIO Australia

Belmore 02 9718 1906

Lithgow Podiatry and Gosford Podiatry

Gosford 0432 619 376

LiveBetter Community Services NSW Orange 1800 580 580 Parramatta Mission

Parramatta 02 9891 2277

REDISABILITY

Oran Park 0402 089 871

Simplicity Care

Harris Park 0481 941 439

Sylvanvale Foundation

Kirrawee 1300 244 577

Tender Loving Care Disability Services Bankstown 1300 998 885 The Junction Works

Austral 02 8777 0500

Whole Child Specialists

Orange 02 6361 9967

Acquired Brain Injury Services

Auburn 02 9748 7372

Aruma

Belrose 1300 538 746

• • • • • • • • • • • • •

•• • • • • • • • •

• • • • • • • •

Providers servicing Capital Country region

Avanza Rehab

Neutral Bay 0413 887 213

Braithwaite Speech & Learning Clinic

Ashfield 02 9797 1880

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Always be supported with Challenge We know that mental health can be a barrier to reaching your full potential. Our services for adults and children specialise in: Individual counselling and therapy Diagnostic assessments Behavioural support and support plans Developing social skills to reduce isolation Mediation and family dispute resolution Speech therapy Occupational therapy

1800 795 441

challengecommunity.org.au therapy.referrals@challengecommunity.org.au

Medicare & NDIS registered provider

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NSW

How to Read see page 271 Area Map page 259

R eg iste C O R red ND IS P E rovi C AP de r I TA L C AP AC B eh I T Y avio Diet ural S upp itia Earl n/Nutr ort y In itio Occ terven nist upa t io Pae tional n diat The Phy rician rapist sio Psyc therapi st ho Spe logist ech The Therap rap ist Oth eutic S er upp orts Sup por t d Sup e por livere 0 - 4 t deliv d at ho ered me ye in p 5 - 1 ars ract 2 ye ice a 13 - rs 17 y 18 - ears 64 65+ years yea rs Adv e r Pag tisem e ent

Therapists & Specialists New South Wales

Provider Name Location Phone Providers servicing Capital Country region (continued) Inside Out Recovery Optimum Health Solutions Liverpool

Bargo 0499 326 192 Moorebank 02 8599 6281

•• • •••••• •• •

Upper Lachlan Community Care Crookwell 02 4832 2399 Providers servicing Central Coast region All About Speech Pathology Art Therapy 4 All Avanza Rehab - Arcadia Vale Better Rehabilitation Building Blocks Occupational Therapy Challenge Community Services

Umina Beach 0434 862 033 Ourimbah 0447 447 980 Arcadia Vale 0413 887 213 Maroubra 0459 740 979 Hornsby 02 9482 3082 Tamworth 1800 679 129

Communicate Connect Speech Pathology Belmont 02 4945 1819 Everyday Independence Gold Standard Nutrition

Epping 1300 179 131 Lambton 0401 374 122

Interaction Disability Services

Bella Vista 1300 668 123

Primary & Community Care Services

Thornleigh 02 9477 8700

Stride

Lilyfield 1300 001 907

• • • • • • • • • • • •

Tender Loving Care Disability Services Bankstown 1300 998 885 Providers servicing Central NSW region Advantage Nutrition

Boorowa 0427 592 730

Aruma

Belrose 1300 538 746

Astley Pharmacy and Mobility

St Marys 02 9673 2212

Beyond Boundaries Rehab

Maitland 02 4934 1264

Challenge Community Services EnhanceABILITY

Tamworth 1800 679 129 Bathurst 02 6301 9544

Glenray Industries Health In Mind Psychology Katherine Rowan LFE Community Supports

Bathurst 02 6331 2388 Orange 02 6362 3989 Bathurst 0427 584 733 Young 02 6380 1600

LiveBetter Community Services NSW Orange 1800 580 580 Mercy Connect

Thurgoona 02 6043 3500

Rehab Management Sage Occupational Therapy

Sydney 1300 762 989 Leura 0413 556 745

Whole Child Specialists Orange 02 6361 9967 Providers servicing Hunter region Above and Beyond Early Intervention Allied Healthcare Support Services Aruma

Valentine 0401 229 355 Fletcher 0417 213 845 Belrose 1300 538 746

Ballina Occupational Therapy Best Behaved Kids Calm Solutions

Ballina 0409 492 066 Newcastle 0490 762 780 Lorn 0421 022 075

Challenge Community Services Consultant Dietitians Australia Enrichment Psychology

Tamworth 1800 679 129 Cardiff 1300 343 828 Warners Bay 02 4943 3066

Age Groups

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R eg iste C O R red ND IS P E rovi C AP de r I TA L C AP AC B eh I T Y avio Diet ural S upp itia Earl n/Nutr ort y In itio Occ terven nist upa t io Pae tional n diat The Phy rician rapist sio Psyc therapi st ho Spe logist ech The Therap rap ist Oth eutic S er upp orts Sup por t d Sup e por livere 0 - 4 t deliv d at ho ered me ye in p 5 - 1 ars ract 2 ye ice a r 13 s 17 y 18 - ears 64 65+ years yea rs Adv e r t Pag isem e ent

Therapists & Specialists New South Wales

Provider Name Location Phone Providers servicing Hunter region (continued) Firstchance Inc.

Mayfield North 02 4910 3130

Hunter Performance Physiotherapy East Maitland 02 4046 9850 Jon Grainger Psychology

East Maitland 02 4934 8685

Let’s Chat Speech Pathology

Wickham 0437 561 577

Mindflex Psychology

Toronto 0402 751 755

NDNS

Shortland 02 4953 8444

Rehab Management

Sydney 1300 762 989

Samaritans Foundation

Warabrook 1300 656 336

Starfish Psychology

Wickham 02 4023 2179

Stride

Lilyfield 1300 001 907

Tiny Tots Physiotherapy Wavelengths Allied Health

Gateshead 0435 138 159 Salamander Bay 02 4919 1171

• • • • • • • • • • • • •

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Youth Matters Waratah 1800 968 628 Providers servicing New England North West region Ability Therapy Specialists

Armidale 0468 863 740

Aruma

Belrose 1300 538 746

Beyond Boundaries Rehab

Maitland 02 4934 1264

Centacare New England North West

Tamworth 02 6762 9200

Challenge Community Services

Tamworth 1800 679 129

Fifty Rivers

Armdiale 0499 725 818

Gunnedah Speech Pathology

Gunnedah 0407 206 027

Healthwise New England North West

Tamworth 02 6766 1394

LiveBetter Community Services NSW Orange 1800 580 580 Louise Tindale Speech Pathology

Armidale 0488 031 296

Multitask Human Resource Foundation

Lismore 02 6627 5000

Nova Orthotics

Mayfield 0433 395 173

Sensosaurus

Tamworth 1300 516 454

Valley Occupational Therapy

Singleton 0415 138 928

Wake Up My Body! Tamworth 0425 301 700 Providers servicing North Coast region About You Holistic Health All Together Therapy Aruma

Coffs Harbour 0413 779 255 Port Macquarie 02 6583 4063 Belrose 1300 538 746

Awesome Kids OT

Bellingen 02 6655 9057

Better Rehabilitation

Maroubra 0459 740 979

Butter Fish Services

Newcastle West 0477 333 727

Centacare Port Macquarie

Port Macquarie 02 6581 6800

Challenge Community Services

Tamworth 1800 679 129

Glasswing Therapy

Terranora 1300 103 194

Inclusive Matters

Bangalow 0455 729 291

LiveBetter Community Services NSW Orange 1800 580 580 Meot Momentum Collective

Lennox Head 0415 963 316 Tweed Heads 1300 900 091

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NSW

How to Read see page 271 Area Map page 259

R eg iste C O R red ND IS P E rovi C AP de r I TA L C AP AC B eh I T Y avio Diet ural S upp itia Earl n/Nutr ort y In itio Occ terven nist upa t io Pae tional n diat The Phy rician rapist sio Psyc therapi st ho Spe logist ech The Therap rap ist Oth eutic S er upp orts Sup por t d Sup e por livere 0 - 4 t deliv d at ho ered me ye in p 5 - 1 ars ract 2 ye ice a 13 - rs 17 y 18 - ears 64 65+ years yea rs Adv e r Pag tisem e ent

Therapists & Specialists New South Wales

Provider Name Location Phone Providers servicing North Coast region (continued) Nova Orthotics

Mayfield 0433 395 173

Physio You

Casuarina 0466 399 189

Sensory Smart OT

Port Macquarie 02 6583 3480

Tweed Heads Speech Pathology

Banora Point 0403 120 788

•••• • • • • • •• • •

•

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• •

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Workplace Physiotherapy Broadmeadow 02 4985 1808 Providers servicing Outback NSW region Ability Therapy Specialists

Armidale 0468 863 740

Amelia Woolfe

Dubbo 0438 039 401

Centacare New England North West

Tamworth 02 6762 9200

LiveBetter Community Services NSW Orange 1800 580 580 Synergy Physiotherapy & Pilates Clinic Broken Hill 08 8088 7749 The Salvation Army NSW Redfern 0437 812 868 Providers servicing Riverina region Belisi Wellbeing & Equestrian Centre Wagga Wagga 0421 277 717 GPSO

Yoogali 02 6964 3199

LFE Community Supports

Young 02 6380 1600

LiveBetter Community Services NSW Orange 1800 580 580 Riv Hub Allied Health Service

Wagga Wagga 1300 809 856

Stride

Lilyfield 1300 001 907

Wheelly Independent Albury 02 6021 2774 Providers servicing Snowy Mountains Ashlee Tronerud

Queanbeyan 0421 160 343

Monaro Early Intervention Service

Cooma 02 6452 7424

Riv Hub Allied Health Service

Wagga Wagga 1300 809 856

Jamberoo 0431 952 787

Aruma

Belrose 1300 538 746

Astley Pharmacy and Mobility

St Marys 02 9673 2212

Atypical Therapy

Oran Park 0481 384 169

Batemans Bay Podiatry

Batemans Bay 02 4472 3000

Challenge Community Services Chase Rehab

Tamworth 1800 679 129

Woronora Heights 0438 346 185

Everyday Independence

Epping 1300 179 131

Illawarra Speech Pathology

Warilla 0432 487 501

Noah’s Inclusion Services Phytness Healthcare Quirky Kid

Mundamia 02 4423 5022 Wollongong 02 4285 1725 Woollahra 02 9362 9297

Real Therapy Solutions Simplicity Care

Campbelltown 1300 856 617 Harris Park 0481 941 439

The Foot Rooms Podiatry Wollongong Speech Pathology

Fairy Meadow 02 4263 1268 Cordeaux Heights 0418 476 235

•• •• •• •• •

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•••• • • •••••

The Disability Trust Spring Hill 02 4250 5000 Providers servicing South Coast region 1Life Physio

Age Groups

Services

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124

Disability Support Guide Eastern Australia 2021/22

NSW

How to Read see page 271 Area Map page 259

Provider Name Location Phone Providers servicing Sydney region Able2

Springwood 02 4760 4642

Afford

Minchinbury 1300 233 673

Ambrosia Dietetics

Bondi Junction 1800 978 865

Aruma

Belrose 1300 538 746

Atypical Therapy Butter Fish Services Challenge Community Services

Oran Park 0481 384 169 Newcastle West 0477 333 727 Tamworth 1800 679 129

Chatterbox Speech Pathology

Penrith 02 4731 2432

CORE Community Services

Fairfield 02 8717 1500

Direct Focus Solutions

Kingsford 02 9190 6937

EarlyEd

North Sydney 02 9923 2727

Everyday Independence

Epping 1300 179 131

Fit Kidz Foundation

Dural 02 9627 0777

Focus Disability Services

Strathfield 02 9029 9084

Glenda Browne Speech Pathology

Raby 02 9824 8761

Greg Selwood Occupational Therapy Clovelly 0447 815 706 Healthy Balance

Revesby North 02 8221 0230

Human Kind Psychology Inmotion Occupational Therapy

Homebush 0402 476 727 Smeaton Grange 02 4647 9995

Integrity Disability Hub

Liverpool 02 8729 7610

JK Corporate Resourcing

Parramatta 1300 652 920

Kids Clinic

Bankstown 02 8404 0567

Kids Focus Paediatric Services

Penshurst 02 9570 3322

Leap Therapy Group

Kirrawee 02 9542 5030

MetroRehab Hospital

Petersham 02 8585 4900

Physio Inq Plumtree Children’s Services

Lavender Bay 1300 731 733 Marrickville 02 9572 8840

Rehabilitation and Exercise Needs

Auburn 0433 469 387

Shine Early Intervention

Leumeah 02 4629 5555

Stride

Lilyfield 1300 001 907

Sylvanvale Foundation

Kirrawee 1300 244 577

Tailor Made Physiotherapy

Pennant Hills 02 9481 9856

Victoria Tower Medical

Burwood 02 8322 9000

R eg iste C O R red ND IS P E rovi C AP de r I TA L C AP AC B eh I T Y avio Diet ural S upp itia Earl n/Nutr ort y In itio Occ terven nist upa t io Pae tional n diat The Phy rician rapist sio Psyc therapi st ho Spe logist ech The Therap rap ist Oth eutic S er upp orts Sup por t d Sup e por livere 0 - 4 t deliv d at ho ered me ye in p 5 - 1 ars ract 2 ye ice a r 13 s 17 y 18 - ears 64 65+ years yea rs Adv e r t Pag isem e ent

Therapists & Specialists New South Wales

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

Wellbeing Clinic Caringbah 02 9540 3999 Providers servicing The Murray region Amber Baird Speech Pathology

Wentworth 0428 272 271

Aruma

Belrose 1300 538 746

Belisi Wellbeing & Equestrian Centre Wagga Wagga 0421 277 717 Enhance Physiotherapy Albury Wodonga

Albury 02 6041 3609

LFE Community Supports

Young 02 6380 1600

LiveBetter Community Services NSW Orange 1800 580 580 Rehab Management

Sydney 1300 762 989

Total Angles

Temora 0402 291 544

Age Groups

Services

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DSG Web ID

40958 142

40343 50923 51426 42546

70, 86

44361 43320 42533

DisabilitySupportGuide.com.au

125

QLD

Therapists & Specialists Queensland

How to Read see page 271 Area Map page 262

Provider Name Location Phone Providers servicing all of Queensland Able Therapy

North Lakes 07 3555 8196

BrightSky Australia

1300 886 601

Care 4 U

Springwood 07 3208 3785

Casual Nurse Direct

Pelican Waters 0418 153 101

Character Care

Moorooka 07 3189 7234

CoordiKids

Wynnum 0415 316 239

Eyes and Independence

Burpengary East 0409 977 808

Function First Therapy

Douglas 0448 510 553

Guide Dogs for the Blind

Bald Hills 07 3500 9060

Independence Australia Disability Support Independent Support Management Just Better Care Australia Leading Edge Prosthetics Lifestyle Solutions LifeTec Australia Mable

1300 704 456

Bundaberg 1800 954 559 1300 587 823 Murarrie 07 3890 7788 1800 634 748 Newmarket 1300 543 383 1300 736 573

Mackay Tutoring Nourish’d

East Mackay 0448 942 839 Brisbane 0434 878 004

Physiohealth

Cairns 07 4054 7577

Rehability Australia

Morningside 07 3161 2471

Talk Time Speech & Language Pathology Edmonton 0422 909 826 Providers servicing Brisbane region

A T Psychology

Caboolture 07 5432 4118

Active Eight

Toowong 07 3871 3886

AdaptAbility Therapy Services

Bulimba 07 3899 5802

Advanced Personal Care Eight Mile Plains 0466 181 483 AEIOU Foundation for Children with Autism Woolloongabba 1300 273 435 Afford 1300 233 673 All Things Hearing Allied Health Services Australia Aruma

Greenbank 07 3802 2126 Robina 07 5528 8617 1300 538 746

Aus Body Note: 1. Pages 216, 220, 225, 228, 233

Therapists & Specialists Queensland

Age Groups

Services

•••• •••• •••• • • • • •

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62670 53731 44305

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40267 44390 44410 3

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55064 44888 53721

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126

Disability Support Guide Eastern Australia 2021/22

QLD

How to Read see page 271 Area Map page 259

DSG Web ID

•

44211

Provider Name Location Phone Providers servicing Brisbane region (continued) B.E.ST Autism Therapy

Indooroopilly 07 3876 9529

Casual Nurse Direct

Pelican Waters 0418 153 101

Centenary Occupational Therapy Footsteps Therapy

Westlake 1300 522 082 Acacia Ridge 0402 432 567

Ipswich Physiotherapy Centre

Ipswich 07 3281 7611

John Pearcy Audiology

Carina 07 3398 8862

Kids Play Occupational Therapy Holland Park West 07 3349 9234 Life Without Barriers QLD

Shailer Park 1800 792 359

LTTS

Everton Park 1300 994 854

Mater at Home

South Brisbane 07 3163 1760

Momentum Collective

1300 900 091

Moveable Kids

Brendale 07 3448 0446

Multicap

Eight Mile Plains 1300 135 886

One Step Two Step

Wynnum West 07 3060 8333

Optimum Movement

Ormiston 07 3821 3399

Q Paediatrics

Indooroopilly 07 3278 1008

RAR Therapy

Ayr 1800 734 466

Rothwell Physiotherapy

Rothwell 07 3204 2193

Sandpiper Care

Clayfield 07 3862 3900

Skill Set Occupational Therapy

Birkdale 0478 935 985

Therapy Alliance Group

Toowoomba 1300 661 945

Therapy Pro

Kallangur 1300 004 414

Think Therapies

Paddington 07 3367 8399

Ubuntu Health Solutions

Robina Town Centre 0487 000 260

Walk With Me Physiotherapy Wellways Australia

Ipswich 0424 143 230 1300 111 400

What About Play

Carindale 07 3063 4771

Wynnum Podiatry

Wynnum 07 3893 0655

yourphysio

The Gap 07 3425 2643

• • • • • • • • • • • • • • • • • • • • • • • • • • •

•

• • • • • • • • •

•

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Providers servicing Central Queensland region

Active Physio Health

Gladstone 07 4972 5155

Adapt Health Care Milton 1800 085 030 AEIOU Foundation for Children with Autism Woolloongabba 1300 273 435 All Sorted Physiotherapy Gladstone 07 4978 5581 Aruma

1300 538 746

B Mee Movement With a Purpose

Urraween 07 4124 2621

Behaviour Support and Training

Ipswich 0416 292 171

Bundaberg Occupational Therapy

Bundaberg 07 4151 1222

Bundaberg Physiotherapy Centre

Bundaberg 07 4153 6644

CentacareCQ Community Lifestyle Support

Rockhampton 1300 523 985 Bundaberg 07 4155 6121

Age Groups

R eg iste C O R red ND IS P E rovi C AP de r I TA L C AP AC B eh I T Y avio Diet ural S upp itia Earl n/Nutr ort y In itio Occ terven nist upa t io Pae tional n diat The Phy rician rapist sio Psyc therapi st ho Spe logist ech The Therap rap ist Oth eutic S er upp orts Sup por t d Sup e por livere 0 - 4 t deliv d at ho ered me ye in p 5 - 1 ars ract 2 ye ice a r 13 s 17 y 18 - ears 64 65+ years yea rs Adv e r t Pag isem e ent

Therapists & Specialists Queensland

Services

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DisabilitySupportGuide.com.au

127

QLD

How to Read see page 271 Area Map page 262

Provider Name Location Phone Providers servicing Central Queensland region (continued) Dalby Allied Health

Dalby 07 4662 0459

Dynamic Prosthetics & Orthotics

Nambour 07 5441 5135

Embrace Therapy and Training

Ipswich 0412 346 533

Enhanced Psychology Pialba 07 3051 5454 Finding the Light Counselling & Coaching Bundaberg West 0407 585 497 Granite Belt Support Services Stanthorpe 07 4681 3020 Hear and Say Centre for Deaf Children Hervey Bay Physio & Allied Health

Ashgrove 07 3850 2111 Torquay 07 4125 3350

Iwaa

Springwood 07 3208 6333

June Henry

Toowoomba 07 4639 2486

Kirsten Hunter Psychology

Toowoomba 07 4637 9991

Life Choice Wide Bay Burnett

Maryborough 07 4123 6288

Life Without Barriers QLD Shailer Park 1800 792 359 LiveBetter Community Services QLD Rockhampton 1800 580 580 Matthew Edwards Podiatry Roma 07 4622 8075 Mindware Psychology Mobile Rehab

Toowoomba 07 4646 4953 Stafford 07 3856 5428

Momentum Collective

1300 900 091

Movement Improvement

Rockhampton 07 4923 7576

Multicap

Eight Mile Plains 1300 135 886

Nadine Hinchliff Therapy Services Nanango 0408 369 103 Oceanview Psychology & Support Services Burnett Heads 07 4186 9746 Open Minds Australia Woolloongabba 1300 673 664

Age Groups

R eg iste C O R red ND IS P E rovi C AP de r I TA L C AP AC B eh I T Y avio Diet ural S upp itia Earl n/Nutr ort y In itio Occ terven nist upa t io Pae tional n diat The Phy rician rapist sio Psyc therapi st ho Spe logist ech The Therap rap ist Oth eutic S er upp orts Sup por t d Sup e por livere 0 - 4 t deliv d at ho ered me ye in p 5 - 1 ars ract 2 ye ice a 13 - rs 17 y 18 - ears 64 65+ years yea rs Adv e r Pag tisem e ent

Therapists & Specialists Queensland

Services

• • • • • • • • • • • • • • • • • • • • • • •

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We provide access to supports to accelerate your independence and achieve your goals. www.AccessSupportCoordination.com.au 1300 266 734 (1300 COORDI) enquiries@accesssupportcoordination.com.au Visit DisabilitySupportGuide.com.au/topics/ndis-providers for a complete overview of providers and services registered within the State or Territory. For the most up-to-date information about providers and services listed in this Guide visit the website and enter the DSG Web ID numbers in the search field.

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Disability Support Guide Eastern Australia 2021/22

QLD

How to Read see page 271 Area Map page 262

Provider Name Location Phone Providers servicing Central Queensland region (continued) Physioshop

Boyne Island 07 4973 8883

Promote Occupational Therapy

Emerald 07 4831 4610

Quality Life Psychology Services

Toowoomba 07 4529 2444

Revise Psychology

Allenstown 07 4922 2258

Ritco Physiotherapy & Allied Health Rockhampton City Psychology

Teneriffe 1800 474 826 Rockhampton 07 4922 6266

Simply Nutrition Dietitians

Buderim 07 5448 4459

Speech Language Solutions

Maryborough 0417 719 449

TFD Services

Rockhampton 07 4921 1140

Therapy Alliance Group

Toowoomba 1300 661 945

Therapy Pro

Kallangur 1300 004 414

Therapy Works CQ

Rockhampton 07 4922 0376

Thyme Psychology Services

Bundaberg 0408 822 856

Vision Exercise Physiology

Centenary Heights 07 4638 3777

Vital Health QLD

Roma 07 4622 4322

Warwick Physioworks

Warwick 07 4661 7756

Wellways Australia

1300 111 400

Wise Therapy

Toowoomba 1300 328 695

Wynnum Podiatry Wynnum 07 3893 0655 Providers servicing Gold Coast region Ablecare

Strathpine 07 3817 8700

Advance Support Services North Lakes 1800 940 538 AEIOU Foundation for Children with Autism Woolloongabba 1300 273 435 Afford 1300 233 673 Allied Health Services Australia

Robina 07 5528 8617

Aruma 1300 538 746 Bela Menso Brain and Behaviour Centre Varsity Lakes 07 5601 0104 Caring Hands Home Care Woodridge 0403 470 949 DOTS Allied Health

Victoria Point 07 3114 9445

Engage Psychology

Ipswich 1300 271 409

Get Better Physiotherapy Centre

Browns Plains 07 3800 3417

Heart Talk Counselling & Coaching

Mudgeeraba 0411 213 759

Kids Potential Life Without Barriers QLD

Toowong 0406 215 550 Shailer Park 1800 792 359

Look Who’s Talking

Birkdale 07 3207 2127

Mobile Rehab

Stafford 07 3856 5428

Momentum Collective Moveable Kids Multicap Open Minds Australia Paediatricks

1300 900 091 Brendale 07 3448 0446 Eight Mile Plains 1300 135 886 Woolloongabba 1300 673 664 Railway Estate 0418 437 274

Age Groups

R eg iste C O R red ND IS P E rovi C AP de r I TA L C AP AC B eh I T Y avio Diet ural S upp itia Earl n/Nutr ort y In itio Occ terven nist upa t io Pae tional n diat The Phy rician rapist sio Psyc therapi st ho Spe logist ech The Therap rap ist Oth eutic S er upp orts Sup por t d Sup e por livere 0 - 4 t deliv d at ho ered me ye in p 5 - 1 ars ract 2 ye ice a r 13 s 17 y 18 - ears 64 65+ years yea rs Adv e r t Pag isem e ent

Therapists & Specialists Queensland

Services

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49704 44635 44643

DisabilitySupportGuide.com.au

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QLD

How to Read see page 271 Area Map page 262

Provider Name Location Phone Providers servicing Gold Coast region (continued) Progressive Steps Intervention

Grange 07 3162 3741

Reconnact

Coolangatta 0406 471 742

Ritco Physiotherapy & Allied Health

Teneriffe 1800 474 826

Studio X Phys

Mudgeeraba 07 5522 9577

Therapy Alliance Group

Toowoomba 1300 661 945

Therapy Pro

Kallangur 1300 004 414

Veteran Mentors

Currumbin 0418 869 061

Walk With Me Physiotherapy

Ipswich 0424 143 230

Wellways Australia

1300 111 400

• •• • • ••• •• • • • • •••• • •••• ••• • •• •• • •• • •• • ••••• • • •• • •

•••• •••• • ••••• • • • • • ••• ••••• • • • •• • •••• ••••

• • • • • • • • • • • • • • • • • • • • • • •

••

Wynnum Podiatry Wynnum 07 3893 0655 Providers servicing North Coast region APR Disability Services

Kirwan 0439 908 494

Aruma 1300 538 746 Bela Menso Brain and Behaviour Centre Varsity Lakes 07 5601 0104 CentacareCQ Rockhampton 1300 523 985 Cootharinga Society of North Queensland Currajong 07 4759 2000 Hear and Say Centre for Deaf Children Leading Change Psychology

Ashgrove 07 3850 2111

Belgian Gardens 07 4724 5619

Life Without Barriers QLD Shailer Park 1800 792 359 LiveBetter Community Services QLD Rockhampton 1800 580 580 Minding Family Townsville Kirwan 07 4723 8221 Move and Play Paediatric Therapy Multicap

North Mackay 07 4942 9343

Eight Mile Plains 1300 135 886

North and West Remote Health Occupational Therapy Mackay Paediatricks

Currajong 07 4781 9300 Mackay 07 4846 0091 Railway Estate 0418 437 274

Psylution Worx

Currajong 07 4728 4288

RAR Therapy

Ayr 1800 734 466

Say It Your Way Speech Pathology Therapy Pro

Garbutt 0409 592 976 Kallangur 1300 004 414

Townsville Integrated Healthcare Precinct Coorong 07 4725 3866 Uplift Mobile Physiotherapy Wellways Australia

Bohle Plains 0431 119 553 1300 111 400

Young Allied Health Kirwan 0408 166 506 Providers servicing Outback region Access Therapy Services

Mundingburra 07 4779 1886

Advance Foot Clinic Podiatry Mount Isa Mount Isa 07 4743 7647 Big Mike’s Batteries & Mobility Scooters West End 07 4427 5622 Cootharinga Society of North Queensland Currajong 07 4759 2000 LiveBetter Community Services QLD Rockhampton 1800 580 580 LTTS Everton Park 1300 994 854

Age Groups

R eg iste C O R red ND IS P E rovi C AP de r I TA L C AP AC B eh I T Y avio Diet ural S upp itia Earl n/Nutr ort y In itio Occ terven nist upa t io Pae tional n diat The Phy rician rapist sio Psyc therapi st ho Spe logist ech The Therap rap ist Oth eutic S er upp orts Sup por t d Sup e por livere 0 - 4 t deliv d at ho ered me ye in p 5 - 1 ars ract 2 ye ice a 13 - rs 17 y 18 - ears 64 65+ years yea rs Adv e r Pag tisem e ent

Therapists & Specialists Queensland

Services

• • • • • •

•• •• •• •• •• •• •• • • •• •• • • • • •

• • • • • •

•• • •• •• •• •• •• • • •• • • •• • •• ••• • •• •• • • •• • • ••• •• • • •• ••••• • •• • • •• •• • • • • •• • • •• • •

•

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• • • •

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• • • • • •

54563 44767 44825 110

43825 55029 54830

47526 54873

40343 53616

• • • • • •

• • • • • •••

40593

142

• • • • • • •

• • • •

43234

44192

• • • • • • •••• ••••• •••• • • • •

DSG Web ID

44274 44307 42060 44703 83, 159

44517

70, 86

62008 44577 40496

49704 44616 44447 44643 44675 44714 44724

110

43825 54253 54817

47526 44907 44156 62158 53631 44307

70, 86

62008 44533

130

Disability Support Guide Eastern Australia 2021/22

QLD

How to Read see page 271 Area Map page 262

Provider Name Location Phone Providers servicing Outback region (continued) North and West Remote Health Currajong 07 4781 9300 Positive Family Parenting Navigation Services Mount Isa 07 4743 4066 Selectability Aitkenvale 1800 133 123 SSS Prosthetics & Orthotics

Aitkenvale 07 4775 1323

• • • • •

••• ••• • • ••• ••• ••

•••••••••• • • • • ••••••• • • •••• • ••••••

• • • • • • • • • • • • • • • • • • •

••••••• •••• • •••• •• •• • •• • •• ••• • •• •• •••• •••• •• •••• • ••• •• • •• • • • • • ••• ••• •• •• •••• •

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• • • • • • • • • • • • • • • •

• • • • • • • •• •• • • • • • •• • • • ••• •• •• • •• • • •• •

TFD Services Rockhampton 07 4921 1140 Providers servicing Sunshine Coast region Advanced Personal Care

Eight Mile Plains 0466 181 483

Afford

1300 233 673

Aruma

1300 538 746

Blue Ribbon Physiotherapy

Lutwyche 1300 574 462

Dynamic Prosthetics & Orthotics

Nambour 07 5441 5135

Embrace Therapy and Training

Ipswich 0412 346 533

Hear and Say Centre for Deaf Children

Ashgrove 07 3850 2111

Janiata Malone Occupational Therapy

Gympie 0474 471 479

Life Without Barriers QLD

Shailer Park 1800 792 359

Momentum Collective

1300 900 091

Multicap Eight Mile Plains 1300 135 886 New Life Perspectives Support Coordination 0430 127 618 and Counselling Service Morayfield Noosa Psychology Clinic Noosa Heads 0422 632 280 Progressive Steps Intervention

Grange 07 3162 3741

Ritco Physiotherapy & Allied Health Smart Pups Assistance Dogs Therapy Alliance Group Therapy Pro

Teneriffe 1800 474 826 Pinbarren 07 5485 0031 Toowoomba 1300 661 945 Kallangur 1300 004 414

Wellways Australia 1300 111 400 Providers servicing Tropical North region AG Physio Better You Nutrition Cairns Speech Pathology Clinic

Manunda 07 4041 7717 Hawthorne 0422 694 217 Bayview Heights 07 4033 1230

Cootharinga Society of North Queensland Currajong 07 4759 2000 Disability Matters

Atherton 07 4235 7200

Envizion Group

Cairns 07 4031 2177

FNQ Health Co

Yorkeys Knob 07 4079 5509

Healthwise Physio Life Without Barriers QLD

Atherton 07 4095 4555 Shailer Park 1800 792 359

Little Sparrows Speech Therapy

Westcourt 07 4019 2400

North and West Remote Health

Currajong 07 4781 9300

Optimise Health and Wellness

Ingham 07 4423 7662

Port Douglas District Occupational Therapy Mossman 07 4098 2294 Selectability Tropics Occupational Therapy Wellness Embodied

Aitkenvale 1800 133 123 Manoora 0431 531 419 Cairns 07 4231 9777

Age Groups

R eg iste C O R red ND IS P E rovi C AP de r I TA L C AP AC B eh I T Y avio Diet ural S upp itia Earl n/Nutr ort y In itio Occ terven nist upa t io Pae tional n diat The Phy rician rapist sio Psyc therapi st ho Spe logist ech The Therap rap ist Oth eutic S er upp orts Sup por t d Sup e por livere 0 - 4 t deliv d at ho ered me ye in p 5 - 1 ars ract 2 ye ice a r 13 s 17 y 18 - ears 64 65+ years yea rs Adv e r t Pag isem e ent

Therapists & Specialists Queensland

Services

• •• •• • • • • • •

• • • • • • • • •

• • •

•

• ••• • •

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44616 54474 44740 40647 54729 53513 258, 263, 268 50419 142 40343 53540 53866 44241 42060 54270 83, 159

44517

68, 160

46668

49704 54763 54320 43234 54563 54636

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DSG Web ID

44825 110

43825

47526 53545 53626 54707 44307

194

44330 53895 53829 54048

83, 159

44517 54232 44616 40623 54620 44740 53757 54529

DisabilitySupportGuide.com.au

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TAS

Therapists & Specialists Tasmania

How to Read see page 271 Area Map page 266

Provider Name Location Providers servicing all of TAS Amigos Translate

Phone

New Town 03 6228 5480

BrightSky Australia

1300 886 601

Equipify

Launceston 1300 452 827

Jane Kilpatrick

Hobart 0402 069 349

Leaps Ahead Early Intervention

Sandy Bay 03 6273 7505

Life Without Barriers TAS

Hobart 03 6232 8750

Lifestyle Solutions

1800 634 748

Mable

1300 736 573

Relationships Australia Tasmania

New Town 1300 364 277

Richmond Futures

South Hobart 03 6169 1188

StGiles

Launceston 1300 278 445

Total Health and Rehabilitation

Kingston Beach 0490 413 588

Total Outcome

West Hobart 03 6231 2073

VisAbility

Hobart 1800 484 333

Wonderland Retreat St Leonards 03 6339 4838 Providers servicing East Coast region Adapt Occupational Therapy Legana 0475 297 729 Julie Grierson Occupational Therapy Services Kingston Beach 0409 173 866 M&M Support Solutions Newnham 0417 095 226 Physiofit

Launceston 03 6344 9799

Therapists & Specialists Tasmania

• • • • • • •

• ••• ••• • •• ••• ••••

• • • • • • •

• • • • ••• ••• •• ••• •••

• • • • •

• • • •

• • • • •

••

Sandy Bay 03 6224 9777

•

Anglicare Tasmania

Hobart 1800 243 232

Back in Motion Hobart on Murray

Hobart 03 6231 3939

Cathryn Maloney - Speech Pathology Counselling and Psychology Discovery Health & Fitness

Glenorchy 0411 217 147 Glebe 0409 175 847 Lauderdale 0499 267 168

Emily Parkinson - Registered Psychologist New Town 0414 355 985 Grow Occupational Therapy HT Health Group Independent Kids Leap Health Note: 1. Pages 216, 220, 225, 228, 233

Carlton 03 6265 9281 Sandy Bay 03 6221 1675 Battery Point 03 6234 5333

Rosny 03 6244 7747 2. Pages 149, 154, 163, 166, 169, 255

•

•• •

••••• • • • •• • •

• •• • • •

• • ••••• • • • •• • •• • • • • •••• • • ••••• • •

•

• • •

U-Turn Driver Assessment & Training Newstead 0408 572 327 Providers servicing Hobart and the South region ALLCARE Physiotherapy

Age Groups

Services

• •

• • •

•

•• ••• • ••• • • •••• ••• • •• •••• •••• •••• ••••• ••••• •• • ••• ••• • •• • • •

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45573 Note 1

• • • • • •

• • • • • • •

• • • • • • • • •••• •••• ••••

• • • • • • • • • • •

40123 45641 61680 45709

94, 165

45714

Note 2

40432

IFC

55064 45788 56999 60402 45729 45847 45795 55529

• •• •• •• • •• ••••••• • ••

• • •••• • • • • • • •• • ••• • • • •• • ••• •• • •••

DSG Web ID

55392 40386 45727 45776 45574 45572 92

45576 45634 45599 55511 55384 55391 45560 45663 45568 55431

IFC Inside Front Cover

132

Disability Support Guide Eastern Australia 2021/22

TAS

How to Read see page 271 Area Map page 266

Provider Name Location Phone Providers servicing Hobart and the South region (continued) Mobile Health & Rehab

Lutana 0406 190 026

OnTrack Tasmania

Glenorchy 1800 668 722

P.A.N.D.A Therapy

Lenah Valley 03 6278 8600

Tanya Laugher

Sandy Bay 0408 666 723

The CranioSacral Therapy Collective Hobart Hobart 0419 249 867 Utterance Speech Pathology

Bellerive 0478 429 789

• • •••• • • • •• • • • •• • ••

• •

•

Your Path to Health Rosny Park 03 6245 1049 Providers servicing Launceston Tamar and the North region Advanced Consulting Anglicare Tasmania Catherine Merry Consulting Dr Emma-Jane McCrum

Kings Meadows 0409 218 088 Hobart 1800 243 232 Newstead 0400 042 001 Launceston 0438 521 758

In-Balance Physiotherapy and Pilates Launceston 03 6334 4766 Launceston Therapy Clinic Possability Step By Step Speech Pathology

Launceston 03 6331 4664 Hobart 1300 067 842 Launceston 0488 639 345

•••• • ••••• • •• • • • • •• • • • • ••••• • •• • • • •

Stephanie Campion Riverside 0429 885 500 Providers servicing North West region Ability Physio NW

Wynyard 0447 647 838

Anglicare Tasmania

Hobart 1800 243 232

Coastal Physiotherapy

Burnie 03 6431 4586

ELPE Health Finn Speech Pathology

Ulverstone 03 6425 6901 Wynyard 0499 014 041

Footprints Podiatry

Ulverstone 03 6425 7333

Health Styles Clinic

South Burnie 03 6431 1191

Janis Richards

Mowbray 0429 402 212

Kristine Bull - Psychologist

Devonport 0437 225 767

M&M Support Solutions

Newnham 0417 095 226

Nurture Clinical Psychology

Ulverstone 0438 360 617

Resolve Physiotherapy

Devonport 03 6406 5133

Talk A Lot Speech Pathology

West Ulverstone 0477 272 233

• • • • • • • • • • • • • •

•• •••• • •• ••• ••• • • • •• ••• • • •• •

Velo Pilates and Physiotherapy Penguin 0448 296 929 Providers servicing Wilderness West region Ability Physio NW

Wynyard 0447 647 838

Anglicare Tasmania

Hobart 1800 243 232

Brenton Watson

Richmond 0410 176 777

Coastal Physiotherapy

Burnie 03 6431 4586

Finn Speech Pathology

Wynyard 0499 014 041

Mouthworks

Lindisfarne 03 6218 2887

Rehab Alive OT Services

Sandy Bay 0428 547 000

Shore Care

Ulverstone 0437 063 298

Therapy Tasmania Utterance Speech Pathology

Hobart 0455 498 963 Bellerive 0478 429 789

Age Groups

R eg iste C O R red ND IS P E rovi C AP de r I TA L C AP AC B eh I T Y avio Diet ural S upp itia Earl n/Nutr ort y In itio Occ terven nist upa t io Pae tional n diat The Phy rician rapist sio Psyc therapi st ho Spe logist ech The Therap rap ist Oth eutic S er upp orts Sup por t d Sup e por livere 0 - 4 t deliv d at ho ered me ye in p 5 - 1 ars ract 2 ye ice a r 13 s 17 y 18 - ears 64 65+ years yea rs Adv e r t Pag isem e ent

Therapists & Specialists Tasmania

Services

• •

•

• •• •

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•• •

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• • •

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45712 45818 45579 55523 45866 45587 92

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55370 55348 92

45576 45605 45636 45645 55401 45758 45681 45696 45727

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45576 55521 45605 45645 45615 45787 45803 45728 55523

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VIC

Therapists & Specialists Victoria

How to Read see page 271 Area Map page 269

Provider Name Location Providers servicing all of VIC Angels Care Australia Aruma

Phone

Docklands 1800 264 357 1300 538 746

Assigned Guardian Angel

Melbourne 0451 267 698

Bloom Hearing Specialists

Port Melbourne 1800 554 968

BrightSky Australia Brite Services

1300 886 601 Broadmeadows 03 9301 7300

Connect and Relate for Autism Warragul 1300 737 124 DJL Counselling & Mediation Consultancy Wyndham Vale 0414 672 740 Engage Disability Solutions Hadfield 0419 018 424 Geoffrey Ellery

Canterbury 0498 662 858

Huntingtons Victoria

Hawthorn 03 9818 6333

Kids at Max

Bentleigh East 03 9702 4447

Lifestyle Solutions

1800 634 748

Like Family

1800 545 332

Mable

1300 736 573

Me Well

Preston 1800 258 258

mecwacare

Malvern 1800 163 292

National Occupational Therapy Odyssey Consulting On Track Therapy Group

Black Rock 1300 340 440 Ocean Grove 0416 054 989 Glen Iris 03 9833 1120

Oz Trampoline Sales

Breakwater 1300 393 004

ProMotion Prosthetics

Moorabbin 03 9532 5098

Remedy Healthcare Group Roslyn Carnes

St Kilda 1300 224 334 Lara 0403 885 976

Scope Australia

Hawthorn 1300 472 673

Simba Support Services

Warragul 03 5608 0954

Solve Disability Solutions Soundfair Australia Ltd The Next Step Spinal Cord Injury

Kew 03 9853 8655 Melbourne 03 9510 1577 Epping 03 9408 4871

The SALT Foundation

Heidelberg West 1300 777 258

Therapy 4 Learning

North Melbourne 0400 817 407

Age Groups

Therapists & Specialists Victoria

Services

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

••• • • •••• •• • ••••• • •• ••• •••• •• •• •• • ••• ••• ••• • • •••• •• •••• • ••• • •••• • ••• •••• •• ••• • •• ••• •• • • •• •• • • • •••• •••• •••• •• • •• • • ••• •• • •• ••••

Victorian Continence Resource Centre Heidelberg 03 9816 8266 Note: 1. Pages 216, 220, 225, 228, 233 2. Pages 149, 154, 163, 166, 169, 255

•

•• ••• • ••• • •• •• ••• •• •

••

• ••• • • ••• • •

•

• • • • • • • • • • • • • • • •

55116 142

40118 Note 1

40123 46128 40185 46353 47976 46412 46612 46766

Note 2

40432 75, 82, 107 42108 IFC 55064 40509 105, 205

46924 55449 47056 47066 40541 40578 43333 48859

• • • •

•••••••••

40343 61845

• •

•

DSG Web ID

40627 47271 47288 46088 47387 100

50199 47431 46276

IFC Inside Front Cover

134

Disability Support Guide Eastern Australia 2021/22

VIC

How to Read see page 271 Area Map page 269

Provider Name Location Phone Providers servicing all of VIC (continued) William Ready Products

North Warrandyte 0421 552 177

Yooralla

Melbourne 03 9666 4500

••• •••••

• ••

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

••

Providers servicing Barwon South West region

Allay Occupational Therapy

Geelong 03 5201 0527

Applied Communication Skills

Clifton Hill 0407 985 376

Australian Mind Body Balance

Ocean Grove 03 5255 5792

Barwon Speech Pathology

Ocean Grove 0408 570 183

Better2gether

Geelong West 03 5243 2061

Children’s Therapy Services

Geelong 03 5221 1078

Complete Rehab Care

Highton 1300 831 272

Corio Bay Sports Treatment Clinic

Colac 03 5232 2400

Design Able Living

Geelong 0409 541 296

Dynamic Motion Health Group

Highton 03 5243 6777

East Geelong Medical Centre

East Geelong 03 5222 4955

Elizabeth Baker

Geelong 0409 407 768

Emerald Tree Counselling & Consulting Geelong West 03 5222 4737 ermha365

Dandenong South 03 9706 7388

Focused Psychology

Geelong West 03 4248 1730

Fresh Start Physiotherapy

Highton 03 4201 5074

Full Circle Health and Exercise

Geelong West 03 5224 1442

Gateways Support Services

North Geelong 03 5221 2984

Geelong Podiatry

Geelong 03 5222 7744

Heart to Heart Psychological Therapies Hesse Rural Health Service

Geelong 0408 791 097 Winchelsea 03 5267 1200

Hopscotch and Harmony

Werribee 03 9741 5222

Inner Strength Physiotherapy

Grovedale 03 5229 7963

Integrated OT

Newtown 0432 866 576

Jibber Jabber Allied Health Karibu Anawim

Lara 0403 908 255 Enfield 0481 328 837

Kids Plus Foundation

Geelong 03 5223 1475

Kingsway Counselling

Geelong West 03 5221 8907

Lara Physiotherapy Health Network

Lara 03 5282 3860

Louise Jeffery

Belmont 03 5243 0130

Lucinda Nicholas

Geelong 0413 554 632

Melissa Cowell Michelle French & Associates

Grovedale 0433 309 078 Fitzroy North 03 9489 5381

Mind Health Care

Newcomb 03 5242 8981

Newtown Physiotherapy & Pilates

Newtown 03 5221 0555

Optimal Movement Drysdale 0409 960 106 PIC Speech Language & Communication Caulfield North 03 9973 1632 PopularCare and Disability Agency Wodonga 0469 807 926 Richard Ziegeler Therapeutics

Warrnambool 0428 579 245

Age Groups

R eg iste C O R red ND IS P E rovi C AP de r I TA L C AP AC B eh I T Y avio Diet ural S upp itia Earl n/Nutr ort y In itio Occ terven nist upa t io Pae tional n diat The Phy rician rapist sio Psyc therapi st ho Spe logist ech The Therap rap ist Oth eutic S er upp orts Sup por t d Sup e por livere 0 - 4 t deliv d at ho ered me ye in p 5 - 1 ars ract 2 ye ice a r 13 s 17 y 18 - ears 64 65+ years yea rs Adv e r t Pag isem e ent

Therapists & Specialists Victoria

Services

••• ••• • • • • ••• • ••• •• • • • • ••• • • • ••• •• • ••• • • •• •• • ••• • ••• •• • • •• • •• • • ••• •••

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40758 45942 45974 47393 46092 47398

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50370

46054

• • • • • • • • • • • • • • • • • • • •

DSG Web ID

• • • •

46500 46281 45958 46382 46430 46409 46305 46439 45953 47289 46326 46495 46822 46419 46589 46605 46641 46649 42283 46733 46769 46020 46805 46864 46869 46287 46955 46964 47024 47075 46902

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DisabilitySupportGuide.com.au

135

VIC

How to Read see page 271 Area Map page 269

Provider Name Location Phone Providers servicing Barwon South West region (continued) Saddle On

Lovely Banks 0470 557 597

Speech Therapy Service

Barwon Heads 0417 035 097

Storm Insight

Highton 0418 432 362

Surf Coast Neuropsychology

Torquay 0409 782 428

Sushmitam Rouse Psychology Services Grovedale 03 5222 3936 Talk to Me Speech Pathology

Colac 03 5231 3199

Talking Together Speech Pathology

Geelong 03 5229 0936

The Palpation Clinic

Breakwater 03 5248 7321

The Speech Lady

Geelong 0431 639 589

Total Care Podiatry

Geelong 03 5223 1531

Transcendent Psychology

Geelong 0400 762 533

Vehicle Modification Specialists

North Geelong 03 5278 4705

Wathaurong Aboriginal Co-Operative North Geelong 03 5277 0044 Well Spring Occupational Therapy Working Hands Therapy

Queenscliff 0403 940 643 Warrnambool 0410 053 542

Providers servicing Gippsland

About Bass Coast Hearing

Wonthaggi 03 5672 5598

Access Rehabilitation Equipment

Sale 03 5144 4955

Action Aids Australia

Horsham 1800 819 992

Applied Communication Skills Brain Rehabilitation Consultancy

Clifton Hill 0407 985 376 Carlton North 1300 366 226

Central Gippsland Health

Sale 03 5143 8600

Complete Feet

Wantirna 03 9720 7676

Eat Play Grow

Bundoora 0416 143 737

Essence Community Care

Braybrook 03 9118 4141

Flat Hills Therapy

Meeniyan 0409 791 291

Gippsland Lakes Complete Health

Lakes Entrance 03 5155 8300

Gippsland Southern Health Service

Leongatha 03 5667 5555

Happy Feet Pedorthics

Coburg North 03 9326 0266

Head to Foot Orthotics

Croydon 03 9870 2284

Kara Di Dio

Traralgon 03 4112 2072

Lala Speech Pathology Lancaster Consulting Australia

Sale 0498 595 725 Balwyn North 03 8652 1674

Leongatha Counselling Services

Leongatha 0428 651 969

Matchability

Drouin 1300 648 248

Mawarra Centre

Warragul 03 5624 3400

Megan Rodgers

Sale 03 5143 2077

Peninsula Speech Plus

Mornington 03 5975 1500

PopularCare and Disability Agency Strong Minds Psychology

Wodonga 0469 807 926 Yarra Junction 03 5967 1438

Through Life Physiotherapy Time to Talk and Learn Autism Services

Warragul 03 5623 3306 Cowes 0409 015 843

Age Groups

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Therapists & Specialists Victoria

Services

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VIC

How to Read see page 271 Area Map page 269

Provider Name Location Phone Providers servicing Gippsland (continued) Transform Physio

Noble Park North 1300 797 556

Windermere Child and Family Services Narre Warren 1300 946 337

• •

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Providers servicing Grampians Central West region

Ararat Physiotherapy and Health Services Ararat 03 5352 5611 Architecture & Access

Parkville 1300 715 866

Barwon Occupational Therapy

Grovedale 0490 972 201

Bendigo Speech Works

Kennington 03 5443 9912

Bobbi Cook Behaviour Managment

Sebastopol 0408 405 684

Central Highlands Rural Health

Daylesford 03 5321 6550

Dr Rachael Macdonald

Ballarat East 03 4335 5201

Equine Learning Experiences Australia Mount Mercer 0415 991 115 Essence Community Care

Braybrook 03 9118 4141

Function Therapy

Horsham 03 5379 3863

Geelong Orthotics

Geelong 03 5224 2200

Gen Health Hamilton

Hamilton 03 5571 9923

genU

Highton 1300 558 368

Happy Feet Pedorthics

Coburg North 03 9326 0266

Implexa

Ballarat 0498 121 618

In Step Podiatry

Ballarat 0459 546 980

InMind Solutions

Alfredton 03 5334 2822

KMA Health and Physio Lancaster Consulting Australia

Tatyoon 0438 677 026 Balwyn North 03 8652 1674

Liz Charles Physiotherapy Services

Windermere 03 5343 2554

Melba Support Services Mpower

Lilydale 03 9212 0100 Warrnambool 03 5561 8111

Neurological Occupational Therapy Services Musk 0414 752 112 On The Up & Up Own Body Mobile Physiotherapy and Rehabilitation Physio Freedom

Ballarat 0422 375 899 Essendon 03 9696 2639 Hamilton 03 5571 9157

Pinnacle

Ararat 03 5352 3084

Precise Podiatry

Newtown 0419 391 531

Richard Ziegeler Therapeutics

Warrnambool 0428 579 245

SdW Therapy Services

Altona North 0409 555 573

The Neuro Practice Thomas Kearney Exercise Physiologist Tiny Tackers Therapy Wimmera Speech Pathology

Eaglehawk 03 5446 2027 Torquay 0458 201 296 Inverleigh 0425 004 338 Glenlee 03 5397 4214

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Providers servicing Goulburn Valley region

ACare OT

Craigieburn 03 9333 7926

Advisory Care

Violet Town 0408 653 417

Central Victorian Child Health

Shepparton 03 5831 2413

ConnectGV

Shepparton 03 5821 2466

Age Groups

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Therapists & Specialists Victoria

Services

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VIC

How to Read see page 271 Area Map page 269

Provider Name Location Phone Providers servicing Goulburn Valley region (continued) Echuca Regional Health

Echuca 03 5485 5801

Essence Community Care

Braybrook 03 9118 4141

GV Health

Shepparton 03 5832 2322

Kyabram District Health Service

Kyabram 03 5857 0200

Menzies Support Services

Alexandra 03 5772 1888

N8 Speech Pathology

Echuca 03 5482 2988

Nadine Holgate Therapy

Shepparton 0449 954 906

Natural Hearing

Healesville 03 5962 1190

Nexus Primary Health

Broadford 1300 773 352

Omni Healthcare

Ballarat 03 5333 4006

Peter McCoy

Echuca 0419 809 983

PopularCare and Disability Agency

Wodonga 0469 807 926

Susan I’anson

Shepparton 0407 514 845

The Rupsey Centre

Nathalia 0439 440 590

Thomas Kearney Exercise Physiologist

Torquay 0458 201 296

Architecture & Access

Parkville 1300 715 866

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Providers servicing Loddon Mallee region

Asteria Services

Maryborough 03 5459 0300

Attuned Music Therapy Centre

Preston 0413 329 083

Bendigo Community Health Services

Bendigo 03 5448 1600

Bendigo Speech Works

Kennington 03 5443 9912

Castlemaine Health

Castlemaine 03 5471 1555

Chris Mackey and Associates Clear Thinking Mental Health Group Discovering Strength Djerriwarrh Health Services Essence Community Care

Geelong West 03 5224 1222 Alfredton 03 4343 1779 Melton 0408 181 986 Bacchus Marsh 03 5367 2000 Braybrook 03 9118 4141

Family Minded

Sunbury 03 9811 7052

Fusion Physiotherapy

Bendigo 03 5443 5411

Ganesh Kuppa

Rockbank 0401 442 053

genU

Highton 1300 558 368

Happy Feet Pedorthics

Coburg North 03 9326 0266

Implexa

Ballarat 0498 121 618

In Leaps & Bounds

Mildura 03 5022 9663

Jan Nathan Occupational Therapy Services Chewton 0428 993 520 Lancaster Consulting Australia Lime Occupational Therapy Maryborough Behavioural Health

Balwyn North 03 8652 1674 Mildura 03 5022 0955 Maryborough 03 5460 4646

Melba Support Services

Lilydale 03 9212 0100

Mildura Kids Clinic

Mildura 03 5021 5569

Neurological Occupational Therapy Services Musk 0414 752 112 Northwest Occupational Therapy

Gisborne 0418 526 326

Age Groups

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Therapists & Specialists Victoria

Services

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VIC

How to Read see page 271 Area Map page 269

Provider Name Location Phone Providers servicing Loddon Mallee region (continued) Omni Healthcare

Ballarat 03 5333 4006

Peter McCoy

Echuca 0419 809 983

Richard Ziegeler Therapeutics

Warrnambool 0428 579 245

Sunbury and Cobaw Community Health

Sunbury 03 9744 4455

The Neuro Practice

Eaglehawk 03 5446 2027

Transform Physio

Noble Park North 1300 797 556

Village Therapy

Sunbury 03 9811 7026

Woodend Paediatric Speech Pathology Woodend 0419 323 095

Providers servicing Melbourne region

Abc of Nutrition

Epping 0450 066 683

Afford

1300 233 673

Allay Occupational Therapy

Geelong 03 5201 0527

ARC at Home Physiotherapy

Mountain Gate 0422 127 469

Autism Counselling

Boronia 0414 487 509

Blossom Early Years Services

Epping 0403 722 425

Brain Rehabilitation Consultancy

Carlton North 1300 366 226

Calvary Health Care Bethlehem

Caulfield South 03 9596 2853

Care Plus

Craigieburn 0406 868 611

Chatterbox Australia Therapy Services

Bundoora 03 9467 2642

Connecting OT

Hampton 0402 143 242

Discovering Strength

Melton 0408 181 986

DPV Health

South Morang 1300 234 263

EACH

Ringwood 1300 003 224

Eat Play Grow

Bundoora 0416 143 737

Empowered Psychology

Greensborough 03 9444 7425

Engage 1on1 Psychology

Northcote 03 9489 3007

Family Minded

Sunbury 03 9811 7052

Futures in Mind

Narre Warren 03 9796 2771

genU

Highton 1300 558 368

Glenferrie Sports and Spinal Clinic

Hawthorn 03 9815 2555

Grow Strong Children’s Physiotherapy Gardenvale 0413 800 847 healthAbility

Eltham 03 9430 9100

Healthy Minds Allied Services

Airport West 03 9330 0759

Hopscotch and Harmony

Werribee 03 9741 5222

Independent Rehabilitation Services Inspiro

Lilydale 03 9738 8801

Kevin Heinze Grow KidsPT

Ashburton 03 9885 2533 Doncaster 03 9848 3695

Templestowe Lower 0410 426 342

Kidz in Tune

Bundoora 0412 942 716

Ladybug House

Keilor East 03 9331 0720

Learn to Shine Psychology for Children Live Well Music Therapy

Vermont 03 9877 4126 Brunswick 0438 887 591

Age Groups

R eg iste C O R red ND IS P E rovi C AP de r I TA L C AP AC B eh I T Y avio Diet ural S upp itia Earl n/Nutr ort y In itio Occ terven nist upa t io Pae tional n diat The Phy rician rapist sio Psyc therapi st ho Spe logist ech The Therap rap ist Oth eutic S er upp orts Sup por t d Sup e por livere 0 - 4 t deliv d at ho ered me ye in p 5 - 1 ars ract 2 ye ice a r 13 s 17 y 18 - ears 64 65+ years yea rs Adv e r t Pag isem e ent

Therapists & Specialists Victoria

Services

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VIC

How to Read see page 271 Area Map page 269

Provider Name Location Phone Providers servicing Melbourne region (continued) Make the Connection Melbourne City Mission

Brunswick 0430 961 719 South Melbourne 1800 343 287

Merri Health

Preston 1300 637 744

Mind Ur Body

Greensborough 0409 505 071

Mobility Aids Australia

Springvale 1800 625 530

NeuroRehab Allied Health Network

Deer Park 03 9361 2234

Nutrition For Life

Glen Waverley 03 9803 6780

ONCALL Group Australia

Surrey Hills 03 9896 2468

Peninsula Health

Frankston 1300 665 781

Point Cook Therapy Centre

Point Cook 03 8353 9910

Positive Mental Health Program

Epping 1300 025 864

Samantha White Speech Pathology

Reservoir 0418 378 285

Scoliosis Physiotherapy

Kew East 03 9077 4344

Speaking of Learning

Mitcham 03 9873 7043

Spectrum House

Kew 03 9888 4000

Step by Step Psychology

Blackburn 03 9893 4537

Steps Neurological Therapy Services

Hughesdale 03 9568 5611

Tanya Boyd Speech Pathology This Moment Psychology

Keilor East 0407 554 070 Greensborough 0419 347 232

Vanessa Murray Speech Pathology

Ivanhoe 03 9499 1651

Village Therapy

Sunbury 03 9811 7026

Warren Gibson Psychology

Kew East 0409 237 064

West Speech Pathology

Parkville 0415 783 376

Windermere Child and Family Services Narre Warren 1300 946 337

Providers servicing North East region

A1 - My Care Provider (NDIS)

Wangaratta 1300 998 774

Applied Communication Skills

Clifton Hill 0407 985 376

Dr Britt Andrews

Wangaratta 0407 431 522

Engage & Grow Therapies

Essendon 0418 165 892

Gateway Health

Wodonga 02 6022 8888

Happy Feet Pedorthics

Coburg North 03 9326 0266

Hearing Professionals

Ivanhoe 1300 768 108

Indigo North Health

Rutherglen 02 6033 6200

Jo Wyatt Occupational Therapy Services Wangaratta 0410 201 823 Mansfield Autism Statewide Services Paul Reimers

Mansfield 03 5775 2876 Craigieburn 03 9308 3596

PopularCare and Disability Agency The Leap Centre

Wodonga 0469 807 926 Wodonga 02 6024 1809

The Neuro Practice

Eaglehawk 03 5446 2027

WHR Allied Health

Torquay 0431 556 720

Age Groups

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Therapists & Specialists Victoria

Services

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Accommodation

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There are different types of accommodation and living arrangements available depending on your situation and needs. You may choose to live with or without support, in your own home or with your family.

When deciding where you’d like to live you should think about the location, style and accessibility of the housing and the support you need every day.

Another option is shared housing with friends or people with similar needs. In this situation, you can share costs, help each other with tasks and provide support to one another.

If you require help with some tasks, supported accommodation may be for you.

Accommodation

About Accommodation

You pay a fee to live in community housing and in return, you get your meals

cooked for you and assistance with medication, laundry, finances and cleaning. You may have your own room or share with someone else.

Group or cluster housing allows people with similar needs to live in a cluster of units together.

If you have very high support needs, you may be eligible for NDIS funded Specialist Disability Accommodation (SDA).

Short-term and emergency accommodation can also be available to you if you

meet the criteria, as well as respite care if you or your carer need some time away from each other.

It is important to do your research to find the best accommodation option that

will allow you to fulfil your potential and participate within your community. If you need help finding accommodation to meet your needs and circumstances your Local Area Coordinator may be able to help.

On the following pages we explain different types of accommodation.

The Accommodation directory starting on page 148 lists providers that offer different types of accommodation in Eastern Australia.

24-hour emergency accommodation

If you experience an emergency situation and are unable to stay in your current housing, 24-hour emergency accommodation services can help.

24-hour emergency accommodation can help in situations involving: ⃝ the death of a family member or close friend

⃝ if you or another family member are ill or injured

⃝ an urgent situation that makes it difficult for your carer to fulfil his/her role. ⃝ natural disasters such as storm, fire, flood or earthquake ⃝ breakdown of critical equipment

⃝ domestic violence situation that puts you or a family member at risk ⃝ homelessness with custody of children

⃝ sudden and temporary increase in your support needs DisabilitySupportGuide.com.au

143

This emergency care could include a substitute carer coming into your home to

look after you or a visit to a facility specifically designed to cater to your needs until your primary carer is fit to care for you or it is safe to return to your home.

If you receive support from a disability service provider, it is always worth

contacting them to see if they are able to help you further by offering emergency

care. Disability service providers who offer short-term emergency accommodation are able to help you find a place until you are ready and able to return to your home.

You can find providers who offer 24-hour emergency accommodation in the directory starting on page 148.

Housing and public housing

Accommodation

If you have a disability and would like to and are able to live independently, the house hunting journey begins.

With a growing trend towards built up, multi-storey housing, finding the right home for you can often prove difficult. It is important to live in a home that is safe, comfortable and accessible. If you are renting, having a landlord that is

understanding of your disability will make things easier if you need to request home modifications, repairs or improvements.

A good place to start when choosing your property is to think about whether a house, townhouse, apartment, studio or unit would suit your needs best.

Then, make a list of some of the features the property must have in order for

it to be ‘liveable’ for you. For example, wheelchair users may live in multi-level

apartments thanks to lobby lift access, but unable to live in a house or apartment with stairs.

There are three types of housing you may like to look for: 1. Accessible housing, designed for people who require step-free and barrierfree access and is able to accommodate wheelchair users.

2. Adaptable housing, designed to be easily adapted to meet the changing needs of its occupants.

3. Modified housing, has some modifications, such as an access ramp or bathroom alterations, already completed and available for use.

The Government may help by covering the cost of home modifications to ensure you can live safely and independently in your home. These could include minor

modifications such as the installation of handrails, inside ramps, sliding doors and

lever taps, or major modifications such as outdoor ramps, lowering of benches and cupboards, and accessibility modifications to the bathroom and laundry areas.

You may be eligible to access home modifications through the National Disability Insurance Scheme (NDIS), but if you don’t own your home, make sure you have written consent from your landlord before undertaking any changes.

Your Local Area Coordinator can help you find suitable housing. Disability

housing search websites such as the Government run TheHousingHub.org.au or DisabilityHousing.com.au can be helpful in kickstarting your housing search. Turn to page 148 to find providers that can help with housing options.

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Long-term accommodation We all strive for ongoing housing security and living in long-term accommodation will provide peace of mind, which means you can focus on making the most of your life.

Long-term accommodation enables you to live as independently as you can, and

have access to support as needed. For example, if you have a mobility impairment

you may have someone come into your house to assist you with house cleaning or

personal care tasks like showering. Or you may need help with meal preparation or having your groceries delivered.

A number of disability service providers offer long-term accommodation to help people with disability enjoy being a part of the community. Often these types accessibility requirements and different needs of each individual.

You can find providers who offer long-term accommodation in the directory starting on page 148.

Respite

Taking a break from your carer is beneficial to both of you. Not only does it help

maintain positive family and carer relationships, but it also allows you the chance to meet new people and experience new things. This is known as respite and it plays an important role in allowing carers to take some time-out from their caring role.

Respite options include: ⃝ Centre-based day support is when you spend the day at a specialised centre, where trained staff know and understand your needs.

⃝ Overnight or weekend facility-based support is a flexible respite option which may involve in home support or staying with a host family over the weekend.

⃝ In home support is when a support worker will look after you in the comfort of your own home, giving your carer a break.

Accommodation

of accommodation are built and managed by providers who understand the

⃝ Community-based respite can include one-on-one or group outings, social and recreational activities, camps and school holiday programs.

⃝ Host family stays involve staying in the home of a volunteer or host family. It is a good option for children or young people with disability.

⃝ Emergency respite is an urgent request for respite, if your carer is suddenly unable to care for you due to illness or an emergency trip to the hospital.

Your eligibility for respite care depends on the type of care you need and the

service provider. An assessment will determine your eligibility and what services will best suit you and your carer.

Find out more about respite services on CarerGateway.com.au or call 1800 422 737. It is also a good idea to speak to your Local Area Coordinator about your respite options, especially if you want to access it on a regular basis.

You can find providers who offer respite in the directory starting on page 148.

Shared living If you would prefer to not live alone and instead enjoy the company and support of a housemate, shared living is a good option.

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This involves people with similar needs living in a cluster of units together, with access to support. In this housing setting you live by yourself but have other people with disability living in nearby homes.

Some people with disability live with friends or others with similar needs, sharing costs, helping each other with tasks and providing mutual support.

Group homes are where several unrelated people live in a home with support staff. This style of accommodation is for people who need 24-hour support, including help with meals, personal hygiene, appointments and social activities.

Shared living arrangements provide the opportunity for people with disability to meet new people, develop friendships with their roommates, enjoy a social life and maximising their independence while also getting the support they need.

Accommodation

To find providers who can help you find the best shared living accommodation for you, turn to page 148 of the Accommodation directory.

Short-term accommodation

Finding the right accommodation setting to meet your needs can be

overwhelming, especially if you and your carer need to take a break or you are

being discharged from a stay in hospital and need to find accommodation that will ensure you are looked after for a short period of time.

Short-term accommodation helps you make new friends and meet new people, try new activities, step outside your comfort zone and achieve some independence. Types of short term accommodation include: ⃝ One-on-one short-term care where you are paired up with a support worker

for a period of time that suits your particular needs. This can be spent in your home or out in the community participating in local activities.

⃝ Group short-term options match your needs with other people who

may have similar needs and interests and enjoy participating in a group respite activity.

⃝ Facility-based is where your needs and interests align with shared short-term accommodation facilities.

Turn to page 148 to find providers who offer short-term accommodation.

Specialist Disability Accommodation (SDA)

Specialist Disability Accommodation (SDA) is a type of accommodation especially for National Disability Insurance Scheme (NDIS) participants with very high support needs.

The SDA funding covers the cost of a person’s home so that they can live and

receive their day-to-day supports. Importantly, it allows people with disability to remain integrated into the community.

SDA gives people with disability a choice about their housing environment,

ensuring they receive the right support and housing design for them, including lighting, access spaces and amenities.

For example, if you have an aquired brain injury, intellectual disability or complex mobility issue, SDA will ensure you receive the support you require, in a house that is suited to your needs.

If you believe SDA may suit you or a loved one, speak to your Local Area Coordinator.

You’ll find a list of providers offering SDA in the directory starting on page 148. 146

Disability Support Guide Eastern Australia 2021/22

Supported independent living

You may enjoy living independently but also require some extra support to meet your daily needs. If so, supported independent living may suit you. This type of

accommodation may include living in a block of units alongside other people with disability and receiving support in your home.

These types of supports could include laundry, cleaning, meal preparation and personal care. In this situation, you are surrounded by people who know and understand your needs, as well as neighbours in similar situations.

You may be eligible for NDIS funding for supported independent living if you live

in a private rental home, own your own home, live with others or live in Specialist Disability Accommodation.

and the number of people in the supported living setting.

⃝ Lower needs – supervision of living arrangements and support is not usually provided 24/7.

⃝ Standard needs – 24/7 support including assistance and/or supervision of most daily tasks and overnight sleepovers.

⃝ Higher needs – frequent assistance to the individual with managing challenging behaviours, continual assistance with all daily tasks,

management of complex medical needs such as ventilation, active support 24/7 including overnight support.

Through supported independent living, you have access to trained staff to help

you engage in vocational, educational and recreational activities and increase your independence around your home through meal preparation, gardening and other domestic duties.

Turn to page 148 for the Accommodation directory to find providers who offer supported independent living in your State or Territory.

Tenancy

Finding the right rental property if you live with disability can be difficult. For

example, if you use a wheelchair you may need somewhere without stairs, with

Accommodation

There are three levels of supported accommodation, depending on your needs

sliding doors and an accessible bathroom.

A home which suits your personal needs can be more expensive or further away from amenities and transport. If you are struggling to afford an accessible home or rental property, there is financial support available such as Rental Assistance through Centrelink.

To help explore rental housing options that meet your needs in ACT contact

Housing ACT on 13 24 27 or visit act.gov.au/homes-housing/, in NSW contact

the Department of Families & Community Services by calling 1800 422 322 or

visit facs.nsw.gov.au/myhousing and in Queensland contact the Department of Housing and Public Works on 13 74 68 or visit qld.gov.au/housing . In Tasmania, contact Housing Tasmania on 1300 665 663 or visit

communities.tas.gov.au/housing. In Victoria contact Housing VIC by calling 1300 650 172 or visit housing.vic.gov.au .

There are also a number of disability housing organisations who can help find and place you in a suitable rental property.

You can find a list of providers in the Accommodation directory starting on page 148.

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ACT

Accommodation Australian Capital Territory

Provider Name Providers servicing ACT A Better Life Home Care Services Able Australia Services - ACT

Location

Phone 0452 234 046

Wanniassa 1300 225 369

Accessible Accommodation

0477 103 808

All About Caring Australia

1300 135 506

All Access Holidays

1300 585 876

Allowah Disability Support Services

02 8877 3400

Ampe Services

0432 164 324

Anglicare NSW South, NSW West & ACT Aruma

Civic 02 6245 7100 1300 538 746

Aspire Disability Group

1300 338 814

Australia-Wide SDA Services

1800 262 666

Australian Home Care Services

1300 303 770

Autism Spectrum Australia - NSW

1800 277 328

Candice Care

1800 226 342

Caring For Carers Australia

07 3902 0241

Cocoon Group Services

1800 262 666

Daargun Aboriginal Corporation

0467 619 904

Disability Housing Solutions

0402 527 251

Drake Medox

1300 360 070

Eaton House

0438 280 106

Eaton House

Watson 0438 280 106

Elliott Property Group

07 5529 8621

Enable Ability

1300 521 541

Essential Disability Care Services

0418 828 803

Evolve Support Services

Canberra 0424 253 654

Focus Disability Services

02 9029 9084

Goodhope Nursing Companion

Dickson 1300 302 547

Greenleaf Care Plus

Mawson 02 6193 3101

Hendercare

1300 764 433

Inclusive Living

0417 399 025

InHab Australia

0408 300 746

Integrated fm Group

0409 945 833

iste C O R red NDI S Pr E ovid C AP er I TA C AP L AC 24 H I T Y our Hou Emerg sing enc y Lon g Te Resp rm Acc omm ite oda Sha tion red L i v ing Sho rt Te Spe rm Acc ciali omm Sup st Disab odati on por ility t Ten ed Ind Accom anc epe y nde (SDA) 0-4 nt L ivin yea g 5 - 1 rs 2 ye 13 - ars 17 18 - years 64 65+ years yea rs Adve r Pag tiseme e nt

How to Read see page 271 Area Map page 259

Age Groups

Reg

Accommodation Australian Capital Territory

Services

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53548 40977 142

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148

Disability Support Guide Eastern Australia 2021/22

ACT

Provider Name Location Providers servicing ACT (continued) Interchange Australia

Phone 02 4868 6688

Jabez Disability Care

Coombs 0408 780 740

Just Better Care Australia

1300 587 823

Koomarri

Phillip 02 6280 6143

L’arche Genesaret

Phillip 02 6282 9066

Leisure Options

1300 363 713

Life Without Barriers NSW & ACT Livability Australia

1800 935 483 Chisholm 02 6291 3044

LSR Healthcare

1300 859 767

Mable Mac Healthcare Services Marymead

1300 736 573 Nicholls 0410 904 883 Yarralumla 02 6162 5800

MCT Care- Disability Care

1300 313 381

Mental Health Foundation ACT

Chifley 02 6282 6604

Mercy Health Home Care Services NSW & ACT

1300 478 776

Multiple Sclerosis

1800 042 138

Muscular Dystrophy Australia

03 9320 9555

Nest

1300 547 905

Pacific Disability Services

02 9188 9300

ParaQuad NSW

02 9132 4253

Premium Care Services Richmond Fellowship ACT

Moncrieff 1300 490 120 Pialligo 02 6248 6118

Rubies Nursing Private

Crace 1300 651 649

Skipper Care Australia

Mitchell 02 6103 0338

Special Care Travel

07 5538 3999

Spinal Cord Injuries Australia

1800 819 775

Star Community Care

02 9676 4156

Sunnyfield

1300 588 688

SupportSystem Options

0422 056 798

SuzanneStays

0418 458 237

The Disability Trust

02 4250 5000

The Disability Trust - Canberra Total Support Services Unique Kids Support and Consulting Services Unique Quality Care

Canberra 02 4255 8000 08 8377 7909 Amaroo 0418 613 458 0421 779 680

iste C O R red NDI S Pr E ovid C AP er I TA C AP L AC 24 H I T Y our Hou Emerg sing e nc y Lon g Te Resp rm Acc omm ite oda Sha tion red Sho Living rt Te Spe rm Acc ciali omm Sup st Disab odati on por ility t Ten ed Ind Accom anc e pe y nde (SDA) 0-4 nt L i vi n yea g 5 - 1 rs 2 ye 13 - ars 17 18 - years 64 65+ years yea rs Adve r Pag tiseme e nt

How to Read see page 271 Area Map page 259

Age Groups

R eg

Accommodation Australian Capital Territory

Services

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D Divider IFC Inside Front Cover

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149

NSW

Accommodation New South Wales Services

Accommodation New South Wales

Allowah Disability Support Services Ampe Services

Phone

Dundas 02 8877 3400 Gregory Hills 0432 164 324

BareCare Australia

Liverpool 0467 800 012

Casa Capace Operations

Cronulla 1300 723 318

Essential Disability Care Services

Tuggerah 0418 828 803

Just Better Care Australia Life Without Barriers NSW & ACT Lifestyle Solutions LSR Healthcare

Manly 1300 587 823 Newcastle 1800 935 483 Islington 1800 634 748 Baulkham Hills 1300 859 767

Mable

Sydney 1300 736 573

Pacific Disability Services

Epping 02 9188 9300 Glebe 1800 236 762

The Benevolent Society - NSW Wellness By Care

Reg

How to Read see page 271 Area Map page 259

Provider Name Location Providers servicing all of NSW

••••• •• • •••• • ••••• •• • •••••• •••• • ••• •• •••• •••• ••••

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Pyree 0479 060 057 Providers servicing Blue Mountains region

Agape I Care

Greystanes 02 7806 9837

Challenge Southern Highlands Glenray Industries

Welby 02 4872 6600 Bathurst 02 6331 2388

Independent Living Villages Ltd

Gladesville 1300 951 587 Lithgow Information & Neighbourhood Centre Lithgow 02 6352 2077 LiveBetter Community Services NSW Orange 1800 580 580 Meditech Staffing

Strathfield 02 9764 4488 Nepean Area Disabilities Organisation (NADO) St Marys 1300 738 229 Primary & Community Care Services Thornleigh 02 9477 8700

Sylvanvale Foundation Tender Loving Care Disability Services Unisson Disability

Kirrawee 1300 244 577 Bankstown 1300 998 885 Pymble 1300 266 222

Waratah Independent Living

Blackhealth 0401 605 267 Providers servicing Capital Country region

Acquired Brain Injury Services

Auburn 02 9748 7372

Aruma

Belrose 1300 538 746

Challenge Southern Highlands

Welby 02 4872 6600

Interchange Australia

Bowral 02 4868 6688

Mercy Health Home Care Services NSW & ACT Note: 1. Pages 149, 154, 163, 166, 169, 255

1300 478 776

Age Groups

• • • • • • • •

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55064 61575

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41163 53225 50730 40159

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42738 42894 43223

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56422 60414 40846 142

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40474

D Divider IFC Inside Front Cover

150

Disability Support Guide Eastern Australia 2021/22

NSW

Accommodation New South Wales

How to Read see page 271 Area Map page 259

Age Groups

Services

R eg

Provider Name Location Phone Providers servicing Capital Country region (continued) Tender Loving Care Disability Services

Bankstown 1300 998 885

Waratah Independent Living

Blackhealth 0401 605 267 Providers servicing Central Coast region

Ability SDA

Mona Vale 0411 266 040

Aruma

Belrose 1300 538 746

Autism Central Coast

Tuggerah 0452 299 181

Brighter Access Challenge Community Services

Inverell 02 6722 5548 Tamworth 1800 679 129

Frangipani Gentle Care Group Homes

Castle Hill 0426 934 014 Headstart Acquired Brain Injury Services Hamilton 02 4965 4420 Kamakan Forensic Cleaning Seven Hills 1800 994 911

Meditech Staffing

Strathfield 02 9764 4488

Stride

Lilyfield 1300 001 907

Unisson Disability

Pymble 1300 266 222

Youth Connections

Kariong 02 4346 1111 Providers servicing Central NSW region

A Break Disability & Respite Services

Coffs Harbour 0428 280 474

Acquired Brain Injury Services

Auburn 02 9748 7372

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Supported Independent Living Life Without Barriers “This is Maria. She helps me with cooking, cleaning, shopping and other odd jobs so I can stay independent at home. Nothing is too much trouble for her and we always have a laugh together.” At Life Without Barriers, we can help you find your perfect place to call home sweet home, with a support team you can trust. From living on your own, sharing with friends, or meeting new ones, the choice is yours. We provide support on your terms, to suit the way you want to live. Contact us today:

Support on your terms

T 1800 935 483 E yourLWB@lwb.org.au www.lwb.org.au

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NSW

Accommodation New South Wales

How to Read see page 271 Area Map page 259

Age Groups

iste C O R red NDI S Pr E ovid C AP er I TA C AP L AC 24 H I T Y our Hou Emerg sing e nc y Lon g Te Resp rm Acc omm ite oda Sha tion red L i v i ng Sho rt Te Spe rm Acc ciali omm Sup st Disab odati on por ility t Ten ed Ind Accom anc e pe y nde (SDA) 0-4 nt L i vi n yea g 5 - 1 rs 2 ye 13 - ars 17 18 - years 64 65+ years yea rs Adve r Pag tiseme e nt

Services

R eg

Provider Name Location Phone Providers servicing Central NSW region (continued) breakthru

Parramatta 1800 767 212

Challenge Community Services

Tamworth 1800 679 129

Eagle Community Care Glenray Industries Kat’s Care Services

Lawson 0415 395 886 Bathurst 02 6331 2388 West Albury 02 6045 8797

LiveBetter Community Services NSW

Orange 1800 580 580

Stride

Lilyfield 1300 001 907

Providers servicing Hunter region

Accomplished Choice Solutions

Hamilton 02 4003 4866

Aruma

Belrose 1300 538 746

Axcess Disability Brighter Access

Parramatta 0488 551 331 Inverell 02 6722 5548

Challenge Community Services Eagleton Ridge Respite Centre

Tamworth 1800 679 129 Eagleton 02 4987 1686

Headstart Acquired Brain Injury Services Hamilton 02 4965 4420 Marli Accommodation Services Meditech Staffing Midsupport

Kurri Kurri 0402 096 267 Strathfield 02 9764 4488 Thornton 02 4966 5806

NDNS

Shortland 02 4953 8444

Stride

Lilyfield 1300 001 907

Total Access Support

Salamander Bay 02 4984 9994

Unisson Disability

Pymble 1300 266 222

Youth Connections

Kariong 02 4346 1111

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LIVE

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Independently in our Supported Independent Living homes.

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ACHIEVE Your NDIS goals, with Support Coordination & Plan Management.

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Disability Support Guide Eastern Australia 2021/22

NSW

Accommodation New South Wales

How to Read see page 271 Area Map page 259

Age Groups

Services

R eg

Provider Name Location Phone Providers servicing New England North West region A Break Disability & Respite Services

Coffs Harbour 0428 280 474

Aruma

Belrose 1300 538 746

Brighter Access

Inverell 02 6722 5548

Challenge Community Services

Tamworth 1800 679 129

Hands and Feet

Kings Park 02 8814 9061 Orange 1800 580 580

LiveBetter Community Services NSW Multitask Human Resource Foundation

Lismore 02 6627 5000

The Co-operative Life

Waterloo 1300 494 117 Providers servicing North Coast region

Aruma

Belrose 1300 538 746

Brighter Access

Inverell 02 6722 5548

Challenge Community Services Lifebridge Australia LiveBetter Community Services NSW Macleay Options Midsupport Momentum Collective

Tamworth 1800 679 129 Kingscliff 1800 043 186 Orange 1800 580 580 West Kempsey 1800 462 253 Thornton 02 4966 5806 Tweed Heads 1300 900 091

Primary & Community Care Services

Thornleigh 02 9477 8700 Providers servicing Outback NSW region

Centacare New England North West LiveBetter Community Services NSW The Salvation Army NSW

Tamworth 02 6762 9200 Orange 1800 580 580 Redfern 0437 812 868

Universal Disability Care

Ruse 02 4625 6046 Providers servicing Riverina region

Kat’s Care Services

West Albury 02 6045 8797

LFE Community Supports

Young 02 6380 1600 LiveBetter Community Services NSW Orange 1800 580 580 Mercy Health Home Care Services NSW & ACT 1300 478 776 Stride

• • • • • • •

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Daargun Aboriginal Corporation

Braidwood 0467 619 904

The Disability Trust

Spring Hill 02 4250 5000 Providers servicing South Coast region

A.P. Care Services

Kareela 02 9520 2966

Aruma

Belrose 1300 538 746

Backseat Consulting

Moruya 0439 132 427

Challenge Community Services

Tamworth 1800 679 129

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121, 153, 162 41385 D Divider

Looking for Supported Independent Living? We provide tailored support in modern shared homes. www.challengecommunity.org.au | 1800 679 129 Visit DisabilitySupportGuide.com.au/topics/ndis-providers for a complete overview of providers and services registered within the State or Territory. For the most up-to-date information about providers and services listed in this Guide visit the website and enter the DSG Web ID numbers in the search field.

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NSW

Accommodation New South Wales

How to Read see page 271 Area Map page 259

Age Groups

iste C O R red NDI S Pr E ovid C AP er I TA C AP L AC 24 H I T Y our Hou Emerg sing e nc y Lon g Te Resp rm Acc omm ite oda Sha tion red L i v i ng Sho rt Te Spe rm Acc ciali omm Sup st Disab odati on por ility t Ten ed Ind Accom anc e pe y nde (SDA) 0-4 nt L i vi n yea g 5 - 1 rs 2 ye 13 - ars 17 18 - years 64 65+ years yea rs Adve r Pag tiseme e nt

Services

R eg

Provider Name Location Phone Providers servicing South Coast region (continued) Connections Plus Australia

Merimbula 02 6495 3797

Meditech Staffing

Strathfield 02 9764 4488

Simplicity Care

Harris Park 0481 941 439

Simply Helping Illawarra

Corrimal 02 4244 3470

The Disability Trust

Spring Hill 02 4250 5000

Tulgeen Group

Bega 02 6499 0800 Providers servicing Sydney region

Ability Hub NSW

Glenmore Park 0402 199 900

Afford

Minchinbury 1300 233 673

Agape I Care

Greystanes 02 7806 9837

Aruma

Belrose 1300 538 746

Beyond Care

Baulkam Hills 02 8678 0345

Bower YNA

Bondi Junction 02 9222 9648

breakthru

Parramatta 1800 767 212

Centralis Home Care

Gladesville 02 8315 2811

Challenge Community Services

Tamworth 1800 679 129

Connectability Australia

Warabrook 02 4962 1000

CORE Community Services

Fairfield 02 8717 1500

Independent Living Villages Ltd

Gladesville 1300 951 587

Love and Care

Peakhurst 0449 284 237

Meditech Staffing Primary & Community Care Services Simply Helping Sydney West Stride

Strathfield 02 9764 4488 Thornleigh 02 9477 8700 St Marys 1300 524 470 Lilyfield 1300 001 907

Sunnyday Carers

Rydalmere 02 9838 0558

Sylvanvale Foundation

Kirrawee 1300 244 577

Trilogy Disability Services

Gosford 02 4314 1601

Unisson Disability

Pymble 1300 266 222

Universal Disability Care

Ruse 02 4625 6046

Waratah Independent Living

Blackhealth 0401 605 267 Providers servicing The Murray region

Aruma

Belrose 1300 538 746

Belisi Wellbeing & Equestrian Centre Kat’s Care Services LFE Community Supports LiveBetter Community Services NSW Mercy Connect

Wagga Wagga 0421 277 717 West Albury 02 6045 8797 Young 02 6380 1600 Orange 1800 580 580

Thurgoona 02 6043 3500 Mercy Health Home Care Services NSW & ACT 1300 478 776

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40474

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154

Disability Support Guide Eastern Australia 2021/22

QLD

Accommodation Queensland

How to Read see page 271 Area Map page 262

Provider Name Location Phone Providers servicing all of Queensland Accessible & Short Term Accommodation Pelican Waters 0418 153 101 Adapt Housing Brisbane 1300 223 278 Arafmi New Farm 07 3254 1881 Casual Nurse Direct

Pelican Waters 0418 153 101

Cocoon Group Services

Forest Lake 1800 262 666 Coda Disability Support Association Upper Mount Gravatt 07 3393 0766 Disability Housing Solutions Buddina 0402 527 251 Elliott Property Group

Helensvale Town Centre 07 5529 8621

Health & Community Solutions

Marcoola 0438 636 041

Independence Australia Disability Support

1300 704 456

Just Better Care Australia

1300 587 823

Lifestyle Solutions

1800 634 748

Mable

1300 736 573

Mercy Community Southern Cross Support Services Summa Care

Wooloowin 07 3866 4160 Bundagerg 1300 727 701 Caloundra 1800 226 342

Unique Quality Care

Gladstone 0421 779 680 Providers servicing Brisbane region

121 Care

Cotton Tree 07 5443 9777

Able Australia Services - Queensland

Southport 1300 225 369

Afford

1300 233 673

Anuha

Gatton 07 5462 3272

Aruma

1300 538 746

Bayside Respite Care Breakaway CFN Association Challenge Community Services

Capalaba 07 3390 2310 Margate Beach 07 3883 1099 Morayfield 07 5432 3966 Ipswich 1800 679 129

Community Support and Care

Acacia Ridge 1800 517 311

Creative Respite & Community Service

Springwood 07 3208 2128

Endeavour Foundation

Cannon Hill 1800 112 112

Fairhaven Support Services Focal Community Living Note: 1. Pages 149, 154, 163, 166, 169, 255

Ashgrove 1800 020 272 North Ipswich 07 3812 2014

Reg

Accommodation Queensland

Age Groups

iste C O R red NDI S Pr E ovid C AP er I TA C AP L AC 24 H I T Y our Hou Emerg sing enc y Lon g Te Resp rm Acc omm ite oda Sha tion red Sho Living rt Te Spe rm Acc ciali omm Sup st Disab odati on por ility t Ten ed Ind Accom anc epe y nde (SDA) 0-4 nt L ivin yea g 5 - 1 rs 2 ye 13 - ars 17 18 - years 64 65+ years yea rs Adve r Pag tiseme e nt

Services

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DSG Web ID 62669

157

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48929 53755 40218 56659 54042 3

62149

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40510

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IFC

55064

42754 88, 128, 161, 50087 196 55371 48440 44137 47948 258, 263, 268 50419 44189 142

40343 53608 53663 53724

• • •

121, 153, 162 50631 53512 44311 52-53, 158 41753

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44365 44378 IFC Inside Front Cover

DisabilitySupportGuide.com.au

155

QLD

How to Read see page 271 Area Map page 262

Provider Name For Care

Location Phone Capalaba 1800 931 143

Help Enterprises

Eagle Farm 1800 877 545

Iwaa

Springwood 07 3208 6333

Life Without Barriers QLD

R eg

Accommodation Queensland

• • • •

• • • • • • • • • • • • •

Shailer Park 1800 792 359 Providers servicing Brisbane region (continued)

Magenta Community Services

Wilsonton 0499 222 660

Miraa House

Westlake 07 3376 7966

Momentum Collective

1300 900 091

Mpower You

Ebbw Vale 0476 077 717

Multicap

Eight Mile Plains 1300 135 886

Open Minds Australia Ozcare - Brisbane North Ozcare - Brisbane South & Logan Ozcare - Ipswich Ozcare - North Lakes Ozcare Day Respite Centre - Clontarf (St Catherine’s) Provide Another Mother Rural Lifestyle Options Australia

Woolloongabba 1300 673 664 Chermside 1800 692 273 Shaller Park 1800 692 273 Booval 1800 692 273 North Lakes 1800 692 273 Clontarf 1800 692 273 Cleveland 0401 979 508 Beaudesert 1300 032 175

Age Groups

iste C O R red NDI S Pr E ovid C AP er I TA C AP L AC 24 H I T Y our Hou Emerg sing e nc y Lon g Te Resp rm Acc omm ite oda Sha tion red L i v i ng Sho rt Te Spe rm Acc ciali omm Sup st Disab odati on por ility t Ten ed Ind Accom anc e pe y nde (SDA) 0-4 nt L i vi n yea g 5 - 1 rs 2 ye 13 - ars 17 18 - years 64 65+ years yea rs Adve r Pag tiseme e nt

Services

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DSG Web ID 49193 44432 49403

83, 159

44517 42657 54330

68, 160

46668 54350

49704 44635

61469

61538

61551

61553

61562 54493 43361

Help to find the support that is right for your needs.

17,000+ providers listed online

We support the

All the information you need to make informed decisions and connect with the best support providers for you.

DisabilitySupportGuide.com.au / TalkingDisability | @TalkDisability_ Visit DisabilitySupportGuide.com.au/topics/ndis-providers for a complete overview of providers and services registered within the State or Territory. For the most up-to-date information about providers and services listed in this Guide visit the website and enter the DSG Web ID numbers in the search field.

156

Disability Support Guide Eastern Australia 2021/22

38 Mahogany Drive, Pelican Waters, Sunshine Coast, Qld Other locations by request

DisabilitySupportGuide.com.au

157

QLD Services

iste C O R red NDI S Pr E ovid C AP er I TA C AP L AC 24 H I T Y our Hou Emerg sing e nc y Lon g Te Resp rm Acc omm ite oda Sha tion red L i v i ng Sho rt Te Spe rm Acc ciali omm Sup st Disab odati on por ility t Ten ed Ind Accom anc e pe y nde (SDA) 0-4 nt L i vi n yea g 5 - 1 rs 2 ye 13 - ars 17 18 - years 64 65+ years yea rs Adve r Pag tiseme e nt

Accommodation Queensland

Age Groups

How to Read see page 271 Area Map page 262

R eg

Provider Name Location Phone Providers servicing Brisbane region (continued) S.C.O.P.E

Caboolture South 07 5428 0155

Sandpiper Care

Clayfield 07 3862 3900

Specialist Tenancy Services

Brisbane 0411 590 296

Sunny Care

Calamvale 07 3272 2615

TAG 5

Salisbury 07 3036 2852

Tarampa Assist

Tarampa 07 5426 8314

Tea-Cup Cottage

Capalaba 0409 896 311

Volunteering Gold Coast Warrina Services

Miami 07 5526 0688 Toowoomba 07 4638 0399

Wellways Australia

• • • • • • • • • •

••• ••• • ••• ••• ••• ••• ••• ••• •••

• • • • • • •

1300 111 400 Providers servicing Central Queensland region

Access Recreation Actscare

West Rockhampton 07 4922 7151 Toowoomba 07 4638 1939

Aruma

1300 538 746

BigDog Support Services

Toowoomba 07 4632 9559

Breakaway Toowoomba

Toowoomba 07 4639 5100

Care Goondiwindi

Goondiwindi 07 4670 0700

CentacareCQ

Rockhampton 1300 523 985

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54683 44783

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• •• • ••

DSG Web ID

44785 44787 48498 44880 47526 44154 40029 142

40343 44228 44244

••• •••••

41308 44274

Live independently like us,

with support when you need it.

Endeavour Foundation is a registered NDIS provider that has been proudly supporting and advocating for people with intellectual disability for 70 years. We now have supported independent living vacancies available across metro and regional locations in Queensland.

of possibilities

Are you looking to move out of home? Visit endeavour.com.au/supported-accommodation or scan the code to find out more. Scan the code

EF1991.DSG.0321

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Disability Support Guide Eastern Australia 2021/22

QLD

Accommodation Queensland

How to Read see page 271 Area Map page 262

Age Groups

Services

R eg

Provider Name Location Phone Providers servicing Central Queensland region (continued) Co-Ordinated Support Services

Bundaberg 07 4152 7404

Community Lifestyle Support

Bundaberg 07 4155 6121

Darling Downs Wellness Therapies

Goomburra 0414 896 284

Endeavour Foundation Fairhaven Support Services Focused Health Care

Cannon Hill 1800 112 112 Ashgrove 1800 020 272 Bracken Ridge 0499 487 728

Gemfields Community Support

Sapphire 07 4985 4664

Gladstone Community Linking Agency

Gladstone 07 4972 8855

Help Enterprises

Eagle Farm 1800 877 545

Integrated Disability Support Services

Bundaberg 07 4303 7969

Iwaa

Springwood 07 3208 6333

Life Without Barriers QLD

Shailer Park 1800 792 359

Life Choice Wide Bay Burnett

Maryborough 07 4123 6288 LiveBetter Community Services QLD Rockhampton 1800 580 580 Loving Arms Restoration Care Glenvale 0405 382 342 Magenta Community Services Momentum Collective Multicap

Wilsonton 0499 222 660 1300 900 091 Eight Mile Plains 1300 135 886

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DSG Web ID 44286 44297 53816

52-53, 158 41753 44365 53935 44395 53982 44432 54118 49403 83, 159

44517

70, 86

62008

54217 54251 42657 68, 160

46668

49704

Support on your terms

T 1800 792 359 E QLDEnquiries@lwb.org.au www.lwb.org.au

DisabilitySupportGuide.com.au

159

QLD Services

iste C O R red NDI S Pr E ovid C AP er I TA C AP L AC 24 H I T Y our Hou Emerg sing e nc y Lon g Te Resp rm Acc omm ite oda Sha tion red L i v i ng Sho rt Te Spe rm Acc ciali omm Sup st Disab odati on por ility t Ten ed Ind Accom anc e pe y nde (SDA) 0-4 nt L i vi n yea g 5 - 1 rs 2 ye 13 - ars 17 18 - years 64 65+ years yea rs Adve r Pag tiseme e nt

Accommodation Queensland

Age Groups

How to Read see page 271 Area Map page 262

R eg

Provider Name Location Phone Providers servicing Central Queensland region (continued) Next Step Disability Service Mackay

Mackay 07 4954 9082 Oceanview Psychology & Support Services Burnett Heads 07 4186 9746 Ozcare - Bundaburg Bundaberg 1800 692 273 Ozcare - Emerald Ozcare - Gladstone Ozcare - Hervey Bay Ozcare - Rockhampton Ozcare - Toowoomba

Emerald 1800 692 273 Gladstone 1800 692 273 Pialba 1800 692 273 Rockhampton 1800 692 273 Toowoomba 1800 692 273

SBcare

Kingaroy 07 4162 7300

TAG 5

Salisbury 07 3036 2852

Tea-Cup Cottage

Capalaba 0409 896 311

Wellways Australia

1300 111 400

Yumba Bimbi Support Services

Emerald 07 4987 7933

Yumba-Meta Housing Association

Kirwan 07 4723 5611

YWCA Australia

Toowoomba 07 3230 3410 Providers servicing Gold Coast region

Ablecare Pty Ltd Advance Support Services Advanced Personal Care Afford

Strathpine 07 3817 8700 North Lakes 1800 940 538 Eight Mile Plains 0466 181 483 1300 233 673

All About Living Sandgate 07 3269 1915 ARMIA (Active Refugee and Migrant Integration in Australia) Sunnybank 07 3344 1149 Aruma 1300 538 746 Autism Matters Sunnybank Hills 0403 596 906 Bethany Care

Varsity Lakes 07 5551 0276

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61548

61550

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47526 44909 54887 44910

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61545

• • • • •

DSG Web ID

44146 54400 53513 258, 263, 268 50419 53528 44198 142

40343 46017 53624

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Disability Support Guide Eastern Australia 2021/22

QLD Services

Accommodation Queensland

Age Groups

How to Read see page 271 Area Map page 262

R eg

Provider Name Location Phone Providers servicing Gold Coast region (continued) breakthru Creative Respite & Community Service Cultural Appropriate Care (C A Care)

Vincent 1800 767 212 Springwood 07 3208 2128 Browns Plains 07 3402 2358

Endeavour Foundation

Cannon Hill 1800 112 112

Focal Community Living

North Ipswich 07 3812 2014

Focused Health Care

Bracken Ridge 0499 487 728

For Care Help Enterprises

Capalaba 1800 931 143 Eagle Farm 1800 877 545

Iwaa

Springwood 07 3208 6333

KB Care

Helensvale 0400 035 099

Life Without Barriers QLD Living Made Easy Miraa House

Shailer Park 1800 792 359 Nerang 07 5515 7905 Westlake 07 3376 7966

Momentum Collective

1300 900 091

Mpower You

Ebbw Vale 0476 077 717 Multicap Eight Mile Plains 1300 135 886 MyLink Social Work Services & Counselling Nerang 0411 633 499 Open Minds Australia Ozcare - Brisbane South & Logan

Woolloongabba 1300 673 664 Shaller Park 1800 692 273

1800 692 273 1800 692 273 1800 692 273 1800 692 273 0401 979 508

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DSG Web ID 44243 44311 44314

52-53, 158 41753 44378 53935 49193 44432 49403 87

61572

83, 159

44517 42603 54330

68, 160

46668 54350

49704 54369 44635

61538

61549

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61560

61561 54493

DisabilitySupportGuide.com.au

161

QLD Services

iste C O R red NDI S Pr E ovid C AP er I TA C AP L AC 24 H I T Y our Hou Emerg sing e nc y Lon g Te Resp rm Acc omm ite oda Sha tion red L i v i ng Sho rt Te Spe rm Acc ciali omm Sup st Disab odati on por ility t Ten ed Ind Accom anc e pe y nde (SDA) 0-4 nt L i vi n yea g 5 - 1 rs 2 ye 13 - ars 17 18 - years 64 65+ years yea rs Adve r Pag tiseme e nt

Accommodation Queensland

Age Groups

How to Read see page 271 Area Map page 262

R eg

Provider Name Location Phone Providers servicing Gold Coast region (continued) Rural Lifestyle Options Australia

Beaudesert 1300 032 175

Sunny Care

Calamvale 07 3272 2615

TAG 5

Salisbury 07 3036 2852

Tarampa Assist

Tarampa 07 5426 8314

Volunteering Gold Coast

Miami 07 5526 0688

Wellways Australia

1300 111 400 Providers servicing North Coast region

A1 Companion Care

Aitkenvale 0409 890 432

Abba Care

Garbutt 07 4413 2612

APR Disability Services

Kirwan 0439 908 494

Aruma

1300 538 746

breakthru

Vincent 1800 767 212

CentacareCQ

Rockhampton 1300 523 985

Community Connection

Kirwan 07 4779 6500

Community Support and Care

Acacia Ridge 1800 517 311

Endeavour Foundation

Cannon Hill 1800 112 112

Engedi

Beaconsfield 07 4942 5495

Flexi Queensland

Ayr 07 4783 5866

Help Enterprises

Eagle Farm 1800 877 545

Hinterland Community Care

Dysart 07 4958 2116

Life Without Barriers QLD

Shailer Park 1800 792 359 LiveBetter Community Services QLD Rockhampton 1800 580 580 Lodging And Support Townsville Aitkenvale 0428 189 389

Making Progress Multicap

Hermit Park 07 4779 0137 Eight Mile Plains 1300 135 886

Next Step Disability Service Mackay

Mackay 07 4954 9082

Open Minds Australia

Woolloongabba 1300 673 664

Ozcare - Mackay

Mackay 1800 692 273

Ozcare - Townsville

Gulliver 1800 692 273 Gulliver 1800 692 273

Ozcare Day Respite Centre - Townsville Selectability

Aitkenvale 1800 133 123

St John’s Community Care

Redlynch 07 4039 9700

VBI Enterprises

Kirwan 07 4773 4963

Wellways Australia

1300 111 400

Yumba-Meta Housing Association

Kirwan 07 4723 5611 Providers servicing Outback region

Cootharinga Society of North Queensland

Currajong 07 4759 2000 LiveBetter Community Services QLD Rockhampton 1800 580 580

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52-53, 158 41753 44351 44373 44432 40331 83, 159

44517

70, 86

62008 60736 44630

49704 54379 44635

61552

61558

61557 44740 17304 48047

47526 54887 44307

70, 86

62008

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Disability Support Guide Eastern Australia 2021/22

QLD Services

Accommodation Queensland

Age Groups

How to Read see page 271 Area Map page 262

R eg

Provider Name Location Phone Providers servicing Outback region (continued) North and West Remote Health

Currajong 07 4781 9300

Selectability

Aitkenvale 1800 133 123

Yumba-Meta Housing Association

•••• • •••• • • • • ••• ••••

Kirwan 07 4723 5611 Providers servicing Sunshine Coast region

121 Care

Cotton Tree 07 5443 9777

Ablecare

Strathpine 07 3817 8700

Afford

1300 233 673

Aruma

1300 538 746

Community Support and Care

Acacia Ridge 1800 517 311

Endeavour Foundation

Cannon Hill 1800 112 112

Focused Health Care

Bracken Ridge 0499 487 728

Help Enterprises

Eagle Farm 1800 877 545

Integrated Disability Support Services

Bundaberg 07 4303 7969

Lavender House Respite Care

Golden Beach 1300 528 363

Life Without Barriers QLD

Shailer Park 1800 792 359

Momentum Collective Multicap

1300 900 091 Eight Mile Plains 1300 135 886

Open Minds Australia

Woolloongabba 1300 673 664

Ozcare - Sunshine Coast S.C.O.P.E

Currimundi 1800 692 273 Caboolture South 07 5428 0155

Sunshine Butterflies Sunshine Coast Independent Living Service

Cooroibah 07 5470 2830 Nambour 07 5441 7278

Wellways Australia

1300 111 400 Providers servicing Tropical North region

Abba Care Access Community Housing Company

Garbutt 07 4413 2612

Cootharinga Society of North Queensland

Cairns 07 4031 6702 Currajong 07 4759 2000

Disability Matters

Atherton 07 4235 7200

Endeavour Foundation FlexiChoice MDFSA Life Without Barriers QLD

Cannon Hill 1800 112 112 Mareeba 07 4092 2332 Shailer Park 1800 792 359

Mossman Support Services

Mossman 07 4098 2836

North and West Remote Health

Currajong 07 4781 9300

Optimise Health and Wellness

Ingham 07 4423 7662

Ozcare - Cairns

Cairns 1800 692 273

Selectability Yumba-Meta Housing Association

Aitkenvale 1800 133 123 Kirwan 07 4723 5611

• • • • • • • • • • • • • • • • • • •

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DSG Web ID 44616 44740 54887 44137 44146

258, 263, 268 50419 142

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DisabilitySupportGuide.com.au

163

TAS

Accommodation Tasmania

How to Read see page 271 Area Map page 266

Provider Name Location Providers servicing all of TAS A Better Life Home Care Services Access2Choice

Phone 0452 234 046

Rosny Park 0400 976 594

Aspire Disability Group

1300 338 814

Australia-Wide SDA Services

1800 262 666

CatholicCare Tasmania

New Town 1800 819 447

Cocoon Group Services

1800 262 666

Elliott Property Group

07 5529 8621

Enable Ability

1300 521 541

Eskleigh Foundation

Perth 03 6398 7100

Essential Disability Care Services

0418 828 803

Inclusive Living

0417 399 025

InHab Australia

0408 300 746

Integrated fm Group

0409 945 833

Leisure Options

1300 363 713

Life Without Barriers TAS

Hobart 03 6232 8750

Lifestyle Solutions

1800 634 748

Mable

1300 736 573

Mobile Tasmania Occupational Therapy

Kingston 0409 006 485

Multiple Sclerosis

1800 042 138

Muscular Dystrophy Australia

03 9320 9555

Pacific Disability Services

02 9188 9300

ParaQuad Association of Tasmania

Glenorchy 03 6272 8816

PQ Tasmania Healthcare Supplies

Moonah 03 6228 9500

Richmond Futures

South Hobart 03 6169 1188

Special Care Travel

1800 800 820

Spinal Cord Injuries Australia

1800 819 775

StGiles

Launceston 1300 278 445

Summa Care

1800 226 342

SuzanneStays

0418 458 237

Total Support Services

1800 800 877

Unique Quality Care

0421 779 680

Wonderland Retreat

St Leonards 03 6339 4838

Note: 1. Pages 149, 154, 163, 166, 169, 255

Reg

Accommodation Tasmania

Age Groups

Services

• • • • • •

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DSG Web ID 48890

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45564 41023 55140

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55375 48929 56659 61661

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49385

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55064 55444 45752 46995 61575 45771 55467 56999 44745 40664 60402 55371 60977 43866 48440 55529

IFC Inside Front Cover

164

Disability Support Guide Eastern Australia 2021/22

TAS

How to Read see page 271 Area Map page 266

Provider Name Location Phone Providers servicing East Coast region Community Based Support Devonfield Enterprises

Moonah 1300 227 827 Devonport 03 6424 6133

Storms Disability Services

R eg

Accommodation Tasmania

•••• •••• ••••

Scamander 0428 756 010 Providers servicing Hobart and the South region

All About You - Disability Services

Geeveston 0475 459 014

Anglicare Tasmania

Hobart 1800 243 232

AusCare Home & Community Care

1300 455 322

Bethlehem House

Hobart 03 6234 4594

Bethlehem House - Hobart

Hobart 03 6234 4594

Community Based Support Glenn Moore Accessible Accommodation

Moonah 1300 227 827 Glenorchy 03 6272 8816

Hobart City Mission

Hobart 03 6215 4200

Hopes

Moonah 03 6274 1883

Kennerley Childrens Home

Glenorchy 03 6272 5900

MCT Care- Disability Care

1300 313 381

Montagu Community Living Mosaic Support Services Nexus

Moonah 03 6278 7599 New Town 03 6244 9444 Dowsing Point 03 6278 1771

Age Groups

Services

• • • • • • • • • • • • •

• •

• • • ••• •• ••••••• • •• • • •• • ••• • • ••• • • •• • • • ••• • ••• •• ••• • •••

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DSG Web ID 45608

45625 45813 55353 45576

55135 55363 61430 45608

37758 45666

45670 55425

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56107 45746 45748 45755

Support on your terms

DisabilitySupportGuide.com.au

165

TAS Services

iste C O R red NDI S Pr E ovid C AP er I TA C AP L AC 24 H I T Y our Hou Emerg sing e nc y Lon g Te Resp rm Acc omm ite oda Sha tion red L i v i ng Sho rt Te Spe rm Acc ciali omm Sup st Disab odati on por ility t Ten ed Ind Accom anc e pe y nde (SDA) 0-4 nt L i vi n yea g 5 - 1 rs 2 ye 13 - ars 17 18 - years 64 65+ years yea rs Adve r Pag tiseme e nt

Accommodation Tasmania

Age Groups

How to Read see page 271 Area Map page 266

R eg

Provider Name Location Phone Providers servicing Hobart and the South region (continued) Possability

Hobart 1300 067 842

The Parkside Foundation

••••••••••••• •••• • •

Lindisfarne 03 6243 6044 Providers servicing Launceston Tamar and the North region

2 Thumbs Up

Flinders Island 0467 182 947

Able Australia Services - Tasmania

Moonah 1300 225 369

Anglicare Tasmania

Hobart 1800 243 232

AusCare Home & Community Care Community Based Support

1300 455 322 Moonah 1300 227 827

Devonfield Enterprises

Devonport 03 6424 6133

Freedom Home Care

Launceston 03 6344 8244

Mosaic Support Services

New Town 03 6244 9444

Possability

Hobart 1300 067 842

Riverview Retreat

Hadspen 03 6393 1411

St Michael’s Association

Newstead 03 6331 7651 Providers servicing North West region

Anglicare Tasmania Community Based Support

Hobart 1800 243 232 Moonah 1300 227 827

Delgunyah

Deloraine 0459 681 480

Devonfield Enterprises

Devonport 03 6424 6133

Elite Disability Care

Ambleside 0412 391 667

Freedom Home Care

Launceston 03 6344 8244

Leap Occupational Therapy

Ulverstone 03 6425 1545

Mersey Community Care Association

Devonport 03 6424 8883

Possability

Hobart 1300 067 842

St Michael’s Association

• • • • • • • • • • •

Newstead 03 6331 7651 Youth Family and Community Connections Devonport 03 6423 6635 Providers servicing Wilderness West region All About You - Disability Services Anglicare Tasmania Community Based Support Devonfield Enterprises Hobart City Mission Mersey Community Care Association Montagu Community Living

Geeveston 0475 459 014 Hobart 1800 243 232 Moonah 1300 227 827 Devonport 03 6424 6133 Hobart 03 6215 4200 Devonport 03 6424 8883 Moonah 03 6278 7599

Possability

Hobart 1300 067 842

Shore Care

Ulverstone 0437 063 298

St Michael’s Association

Newstead 03 6331 7651 Devonport 03 6423 6635

Youth Family and Community Connections

• • • • • • • • • • • • • • • • • • • • • • • • • • • •

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45608 45625 45647 45748 45780 45841

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45809 92

45576

45608 45621 45625 45635 45647 45708 45741 45780 45809 45867 55353

45576

45608 45625

45666 45741 45746 45780 45803 45809 45867

166

Disability Support Guide Eastern Australia 2021/22

VIC

Accommodation Victoria

How to Read see page 271 Area Map page 269

Provider Name Location Providers servicing all of VIC A Better Life Home Care Services

Phone

Wheelers Hill 0452 234 046

Ability Assist

Tullamarine 03 9306 1770

Angels Care Australia

Docklands 1800 264 357

Aruma

1300 538 746

Assigned Guardian Angel Melbourne 0451 267 698 Australian Dual Diagnosis Recovery Network Inc. Diamond Creek 03 9438 6027 Claro Aged Care & Disability Services Melbourne 1300 303 770 Community Housing Box Hill 03 9856 0050 Delia Home Care Services

North Laverton 03 9395 0095

Drake Medox

Melbourne 1300 360 070

Harmony Homecare Specialists

Chadstone 1300 988 944

HenderCare

Melbourne 1300 764 433

Illowra Projects

Chadstone 1300 455 697

Kaizen Care

Melbourne 0434 193 881

Lifestyle Centred Services

Seaford 03 9776 8227

Lifestyle Solutions

1800 634 748

Like Family

1800 545 332

Mable

1300 736 573

mecwacare

Malvern 1800 163 292

Mind Australia

Heidelberg 1300 286 463

Nepean Centre

Seaford 03 9773 5660

Summer Foundation

Blackburn 1300 626 560

Urban Choices Property

Melbourne 1300 312 447

We Care Staffing Solution

Frankston 03 9770 6372

Yooralla

Reg

Accommodation Victoria

• • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • •

Barongarook West 03 5233 8203

Better2gether Colac-Otway Disability Accommodation Encompass Community Services ermha365 Gateways Support Services Note: 1. Pages 149, 154, 163, 166, 169, 255

Geelong West 03 5243 2061 Colac 03 5231 1573 Geelong 03 5222 3377 Dandenong South 03 9706 7388 North Geelong 03 5221 2984

• •••• •••• • • •• • ••• • •• •• •• • • • • • • • • •

•••• •••• •••• • • •••• ••••

Melbourne 03 9666 4500 Providers servicing Barwon South West region

Anam Cara House Colac

Age Groups

iste C O R red NDI S Pr E ovid C AP er I TA C AP L AC 24 H I T Y our Hou Emerg sing enc y Lon g Te Resp rm Acc omm ite oda Sha tion red Sho Living rt Te Spe rm Acc ciali omm Sup st Disab odati on por ility t Ten ed Ind Accom anc epe y nde (SDA) 0-4 nt L ivin yea g 5 - 1 rs 2 ye 13 - ars 17 18 - years 64 65+ years yea rs Adve r Pag tiseme e nt

Services

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75, 82, 107 42108 IFC

55064

105, 205

46924 42786 47013

•• • ••••• •••••••••••••

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DSG Web ID

• • • •

OBC

62719 46342 47523 40758 45956 46092 46240 40250 46439 46495

IFC Inside Front Cover OBC Outside Back Cover

DisabilitySupportGuide.com.au

167

VIC

Accommodation Victoria

How to Read see page 271 Area Map page 269

Age Groups

iste C O R red NDI S Pr E ovid C AP er I TA C AP L AC 24 H I T Y our Hou Emerg sing e nc y Lon g Te Resp rm Acc omm ite oda Sha tion red L i v i ng Sho rt Te Spe rm Acc ciali omm Sup st Disab odati on por ility t Ten ed Ind Accom anc e pe y nde (SDA) 0-4 nt L i vi n yea g 5 - 1 rs 2 ye 13 - ars 17 18 - years 64 65+ years yea rs Adve r Pag tiseme e nt

Services

R eg

Provider Name Location Phone Providers servicing Barwon South West region (continued) genU

Highton 1300 558 368

Great Ocean Stays

Ocean Grove 0403 515 605

Haven Home Safe

Bendigo 03 5444 9000

Indented Head Beachside Respite

Indented Head 0438 676 639

Independence Australia

West Footscray 1300 032 774

JFU Jobseek

Oakleigh 03 9578 3024

Lighthouse Support Services

Colac 03 5231 1211

Multiple Sclerosis OzChild

Blackburn 1800 042 138 South Melbourne 03 5975 7644

PopularCare and Disability Agency

Wodonga 0469 807 926

Private Respite & Accommodation Services North Geelong 03 5242 8952 See Change Supported Accommodation Portarlington 03 5259 1771 Simply Helping Central Highlands and Djerriwarrh 03 5341 8046 Ballarat East Simply Helping Geelong and Barwon Torquay 03 5261 4808 Simply Helping South West Southern Stay Disability Services The Support People

Horsham 03 5381 2076 Warrnambool 03 5564 3444 Ballarat 1300 946 737

Providers servicing Gippsland region

Barrier Breakers

Traralgon 03 5174 4588

Central Gippsland Health

Sale 03 5143 8600

Connecting2Australia

Frankston 1300 111 212

Essence Community Care

Braybrook 03 9118 4141

Gippsland Multicultural Services

Morwell 03 5133 7072

Interchange Gippsland

Morwell 1300 736 765

PopularCare and Disability Agency

Wodonga 0469 807 926

Sherwood Care

Traralgon 0430 056 026

Simply Helping Gippsland South and West

Lynbrook 03 9799 4676

Statewide Autistic Services

Frankston 03 9773 6044

• • • • • • • • • • • • • • • • •

• • • • • • •

•• • • • • •• •• • •• •• •• ••• •• • •• •• •• ••

••• • •• • •• • • • •• • • • • •• • • • ••• • • • ••• • • • • • ••••

• •

Delacombe 03 4343 2313

Essence Community Care

Braybrook 03 9118 4141

genU

Highton 1300 558 368

Melba Support Services

Lilydale 03 9212 0100

Private Respite & Accommodation Services North Geelong 03 5242 8952 Simply Helping Central Highlands and Djerriwarrh Ballarat East 03 5341 8046 Simply Helping Loddon Mallee Bendigo 0426 977 235 Simply Helping South West Southern Stay Disability Services The Support People Woodbine

Horsham 03 5381 2076 Warrnambool 03 5564 3444 Ballarat 1300 946 737 Warracknabeal 03 5398 2166

••• ••• •••

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45752

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Providers servicing Grampians Central West region

All Required Care

•••

• • • • • • • • • • • • • • • • •

DSG Web ID

49023 46341 47255 62, 96

47936

62, 96

46498

62, 96

47933 47294 60496 46047 46190 46274 59553 46520 46654 49023 19012 47274 47315

• • •

45938 59553 46735 46927 46341

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62, 96

47936

62, 96

47277

62, 96

47933 47294 60496 47560

168

Disability Support Guide Eastern Australia 2021/22

VIC Services

Accommodation Victoria

Age Groups

How to Read see page 271 Area Map page 269

R eg

Provider Name Location Phone Providers servicing Goulburn Valley region Advisory Care

Violet Town 0408 653 417

BeyondHousing

Wodonga 1800 825 955 Echuca 03 5480 2388

Community Living and Respite Services ConnectGV

Shepparton 03 5821 2466

Essence Community Care

Braybrook 03 9118 4141

Karyn Aumont Mummies Li’l Helpers Cleaning Solutions

Mia Mia 0447 674 810 Junortoun 0452 129 230

Nexus Primary Health

Broadford 1300 773 352

Peter McCoy

Echuca 0419 809 983

PopularCare and Disability Agency

Wodonga 0469 807 926

Simply Helping Goulburn Valley

Euroa 03 5795 1635

The Support People

• • • • • • • • • • • •

• • • • •

• • • • • • • • • • • • • • • • •

• • • • • • • •

• • • • • •

Ballarat 1300 946 737 Providers servicing Loddon Mallee region

Asteria Homestyle Asteria Services

Kennington 03 5441 3537 Maryborough 03 5459 0300

Bartay Agency Community Living and Respite Services

Newham 03 5427 0338 Echuca 03 5480 2388

Connecting2Australia

Frankston 1300 111 212

Essence Community Care

Braybrook 03 9118 4141

genU

Highton 1300 558 368

Haven Home Safe

Bendigo 03 5444 9000

Karyn Aumont

Mia Mia 0447 674 810 Mildura 03 5021 6500

Mallee Accommodation and Support Program Melba Support Services Mummies Li’l Helpers Cleaning Solutions

Lilydale 03 9212 0100 Junortoun 0452 129 230

Peter McCoy Echuca Simply Helping Central Highlands and Djerriwarrh Ballarat East Simply Helping Loddon Mallee Bendigo Sunraysia Residential Services Mildura

0419 809 983 03 5341 8046 0426 977 235 03 5022 1741

Trio Support Services

Mildura 03 5022 7778 Providers serving Melbourne region

Able Australia Services - Victoria Additional Needs Education Afford Alkira Centre Araluen Centre

Surrey Hills 1300 225 369 Blackburn 0421 203 337 1300 233 673 Box Hill 03 9890 1365

Lower Plenty 03 9439 2805 Arnica Lodge Supported Residential Services Alphington 03 9497 2027

• • • • • •

• • • • • • • • • • •

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41510 46270 59553 46000 49706 47025 47124 49023 47275 60496 46604 45998 46048 41510 46274 59553 46735 46565 46000 46882 46927 49706 47124

• • • • • • • •

62, 96

47936

62, 96

47277 43636 43883 47946 46246

258, 263, 268 50419

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45934 45977 45987

DisabilitySupportGuide.com.au

169

VIC Services

iste C O R red NDI S Pr E ovid C AP er I TA C AP L AC 24 H I T Y our Hou Emerg sing e nc y Lon g Te Resp rm Acc omm ite oda Sha tion red L i v i ng Sho rt Te Spe rm Acc ciali omm Sup st Disab odati on por ility t Ten ed Ind Accom anc e pe y nde (SDA) 0-4 nt L i vi n yea g 5 - 1 rs 2 ye 13 - ars 17 18 - years 64 65+ years yea rs Adve r Pag tiseme e nt

Accommodation Victoria

Age Groups

How to Read see page 271 Area Map page 269

R eg

Provider Name Location Phone Providers serving Melbourne region (continued) Auscare Victoria

Campbellfield 03 9305 4620 BodeWell Community Care Services Malvern East 1300 726 291 Care with Quality Carnegie 03 9572 9300 Carer Connection Disability Services Choice Support Living Daisy Homes

Dandenong 03 9792 0280 Bentleigh 0411 645 596 Heathmont 03 9879 1168

DPV Health

South Morang 1300 234 263

Encompass Community Services Essence Community Care FBA CARE

Geelong 03 5222 3377 Braybrook 03 9118 4141 Tottenham 1300 809 566

Gateways Support Services genU

North Geelong 03 5221 2984 Highton 1300 558 368

Halo Care Services

South Morang 1300 759 080

Haven Home Safe

Bendigo 03 5444 9000

healthAbility

Eltham 03 9430 9100

iCare Connections Independence Australia

Croydon 0490 184 979 West Footscray 1300 032 774

Learn to Shine Psychology for Children

Vermont 03 9877 4126

Melba Support Services

Lilydale 03 9212 0100

My Care Melbourne OC Connections

Brighton East 03 9596 4040 Oakleigh 03 9569 0603

ONCALL Group Australia OzChild

Surrey Hills 03 9896 2468 South Melbourne 03 5975 7644

Respite Now

Camberwell 1300 791 562

Seed Employment

Melbourne Simply Helping Bayside & Peninsula Noble Park Simply Helping Central Highlands and Djerriwarrh Ballarat East Simply Helping Greater Eastern Croydon Simply Helping Inner and South Eastern Noble Park

Simply Helping North East

03 9867 4041 03 9574 0924 03 5341 8046 03 9735 5348 03 9574 0924

Toorak 03 9296 2121

Starlight Home Care

Somerton 0477 882 323

Statewide Autistic Services

Frankston 03 9773 6044

Ultimate Kidz

Caulfield South 0404 392 544 Victoria Community Living Kew 03 9852 8250 Providers servicing North East region

Advisory Care

Violet Town 0408 653 417

Alpine Health

Myrtleford 03 5751 9373

BeyondHousing

Wodonga 1800 825 955

Indigo North Health

Rutherglen 02 6033 6200

Mansfield Autism Statewide Services

Mansfield 03 5775 2876

PopularCare and Disability Agency

Wodonga 0469 807 926

Simply Helping Goulburn Valley Site Disability Services

Euroa 03 5795 1635 Wodonga 02 6024 7988

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

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Disability Support Guide Eastern Australia 2021/22

Advisors

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Could your NDIS funding go further? Talk to us about your options. Specialist advice from our dedicated team experienced in helping you get the most out of your NDIS plan Detailed monthly Budget Health Checks and statements Smart connections to providers near you, matched with the budgets you have available Trusted NDIS insights and news straight to your inbox Essential guides on NDIS Basics, SIL, Future Planning, Inclusive Employment and more Free award-winning app AND fast payment of invoices

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Australia’s leading NDIS plan manager.

1300 05 78 78 leapin.com.au

About Advisors Advisors

Whether you’re trying to find a job, need financial advice or want to gain an understanding of the best supports available to you under the National Disability Insurance Scheme (NDIS), an advisor who specialises in a specific area will be able to help you make sense of it. There are employment advisors who can help you work through the opportunities available to you when you transition from school into the workforce, and financial services who can give advice on what effect your disability may have on your

income and financial situation. Or you may need help from a plan manager to

help you navigate the funding system to make sure you get the most out of NDIS supports services.

Advisors can help make your life easier and will work with you to ensure you get

the best outcomes for you. They can look at your personal circumstances and what you’re trying to achieve and give you advice on what steps need to be taken.

On the following pages we explain what different Advisors do and how they can help you. The Advisors directory starting on page 179 lists providers delivering

services in Eastern Australia.

Case Study

Colleen, a former fitness instructor with type I diabetes, was fit and healthy until signs of heart disease, a major complication of diabetes, developed in her 40s. When Colleen underwent a heart transplant, things didn’t quite go to plan. After four days on life support Colleen woke up on the fifth day and couldn’t see.

She had suffered ischemic optic neuropathy, a condition where blood loss permanently damages the optic nerves that send signals from the eyes to the brain, enabling sight. Leaving her with 5% peripheral vision in her right eye and no usable vision in her left eye, Colleen took the devastating news on the chin.

“I’ve always played the cards that are dealt to me, so when I woke up and I had no vision, they said I’d been asleep for almost a week and my brain might take a bit of time to adjust,” she says.

“So, as the days went on and there wasn’t any improvement, it really didn’t faze me, and when I started thinking this might be permanent, I just thought, ‘Well if this has happened, it’s going to open up new doorways’.” And they sure did, to stay fit Colleen took up swimming, challenging herself to compete in the 2018 Transplant Games where she took out gold!

Vision Australia’s involvement with Colleen began when she was still in hospital, starting with small, practical things like ensuring her mobile phone was more accessible for her.

It then progressed to mobility training with her hot pink long cane and giving Colleen visual and tactile aids and a range of handy gadgets that keep her active around the home and in the wider community. They also supported Colleen with the NDIS, navigating the system together.

Photo source: Jasmin Ann Gardiner

In 2018, Colleen was matched with Seeing Eye Dog Xian through Vision Australia Seeing Eye Dogs.

“As a fully trained guide dog, she helps me get here, there and everywhere. Xian has given me even greater independence and helps me to get around safely.” Colleen adds, “Vision Australia is fabulous. They are really supportive. They are always on the phone if you need them, or offering anything new that might be handy.”

Case study provided by Vision Australia

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173

Assessments

Before you can start any type of therapy or support it is common to have an

assessment first. The purpose of assessments is to get to know you, understand

how your disability affects your daily life and what support you need to help make your life easier.

You’ll meet the therapist that will support you through the sessions or a clinical

director and they will also discuss with you what you would like to achieve through the therapy sessions and what the therapy will involve.

An assessment will identify what your needs are to make sure you receive the appropriate support. In some cases the professional can refer you to other specialists for additional support.

Before you start using special equipment such as a wheelchair, hearing aids or

home modification equipment such as grab rails or ramps, it is best to have an

assessment to make sure that the equipment you’ll be using is right for you and your circumstances.

Advisors

To find providers that offer assessments near you, turn to the Advisors directory starting on page 179.

Case coordinators

Case coordinators are highly qualified workers who can meet with you to

discuss your needs. They act as overarching case managers, assigning support coordinators to coordinate the supports required in your NDIS plan.

These important coordinators talk to providers about the supports you need and take case notes to support insurance or legal claims.

Case coordinators will identify what supports you may need and keep

well‑documented information about you and what you require. They will then

hand the plan of action over to a support coordinator to implement your supports. To find case coordinators in your area, turn to the Advisors directory starting on page 179.

Education support By law every child is entitled to the same education opportunities. For students

with disability, schools must make ‘reasonable adjustments’ to student learning

programs and the school environment. To ensure a safe and inclusive environment for students with disability adjustments can be made to the way the classroom is set up, the approach to teaching and learning, ways students are assessed

for progress, as well as planning to meet individual needs and ongoing training for staff.

In each State and Territory, the Department of Education is responsible for

day‑to‑day supervision of students. This includes employing appropriately trained staff, providing learning aids, organising transport for school activities, adjusting the school curriculum and ensuring the school buildings are easily accessible. However, some supports may be covered through the NDIS.

You may receive education supports through your NDIS plan if you need assistance with self-care at school, specialist transport, portable equipment or specialised, intensive support when transitioning between schools.

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Students with disability can access additional support at primary and high school through both internal and external services.

This can include special programs within the school, specialised schools,

counselling, tutoring, as well as teaching aids and allied health supports. Support is also available at most preschools, kindergartens and early learning centres. Specialist advisors can give you further information and guide you if you are

interested in continuing in higher education or vocational education and training. Read more about education support for students with disability on page 42. To

find providers that offer education support services go to page 179.

Employment support As well as increasing your independence and participating in your community,

finding employment will help you develop new skills. An employment support

advisor can offer career advice and help you plan an employment pathway, so you can work towards your employment goals.

To help with some basics, employment services may assist with writing your

support you by finding on-the-job training or support your employer to assist you in your work.

Service providers can also help support you in your employment by providing

the opportunity for you to work within a service provider owned business. This is known as ‘supported employment’.

Once you have found a job, you can receive one-on-one support to help you maintain your employment and smooth out any difficulties you may face.

There are a number of Government programs which aim to support people with disability in finding and keeping employment.

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resumé or finding other professional development opportunities. They may also

Read more about employment and volunteering options on page 43 and turn to page 179 to find employment support options near you.

Financial services Living with or looking after someone with a disability can impact your life

financially. Financial services such as financial advisors can assist in budgeting, organising finances and planning for the future.

If your disability means you are unable to work you may be eligible for a regular payment from the Government. Financial advisors can offer advice on how to manage your income and any financial assistance you receive. They can also

help in planning for the future, especially if you are under the care of a family

member. Financial services can also be appointed to make financial decisions on your behalf.

The Financial Planning Association of Australia can help you find an accredited planner in your local area, however, it is always a good idea to ask financial

planning companies if they have previous experience in handling the monetary matters of people with disabilities. Some financial planning companies even specialise in this.

To find financial services turn to page 179 of the Advisors directory.

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Intervention support Intervention support is an umbrella term for all the different supports available to

help you gain or regain your independence and increase your participation within your community.

These supports could include strategies to prepare you for employment, such

as assistance in looking for a job, training and skill building or support in finding community activities that interest you.

Intervention support plays an important role in helping you live a fulfilling life and achieve your goals.

Turn to page 179 to find providers in the Advisors directory section offering intervention support.

Plan managers

Implementing your National Disability Insurance Scheme (NDIS) plan and finding providers that are right for you, can be really stressful to do by yourself. If you

don’t want to self-manage your plan or have the Government agency manage

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your NDIS funds, a plan manager can help. Having a plan manager can make the implementation and navigation of your plan easier.

Plan managers can help you make the most of your funding while being able to use both registered and non-NDIS registered providers for your supports. They give you the freedom of choice and control without all the responsibility of self-managing your NDIS plan.

Instead of contacting the NDIS to access your funding or talking to providers

directly about payment, a plan manager is your financial third party who handles all monetary agreements on your behalf.

They receive invoices from your providers, pay invoices, claim funds from the NDIS

portal and provide you with a monthly statement showing your funding spending. Depending on who you choose as a plan manager, they may provide other

accompanying services or ‘skill building’ options, including the set up of service

agreements with providers, provide perspective on budgeting options, build your financial literacy around the NDIS, and potentially help develop your own skills at managing your NDIS funding.

At your NDIS planning meeting you can discuss how you want your funds

managed and you can choose a plan management provider. Your support coordinator can help you select the best plan manager for you.

When selecting a plan manager, look at reviews of their business and try to meet them face to face or arrange a video call to gauge whether they are the right fit for you.

A good plan manager is impartial and always keeps your needs as a priority when providing their expertise.

To find a plan manager near you turn to the directory tables starting on page 179.

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Support coordinators

Support coordinators will help you achieve the outcomes you want from your NDIS plan and support services. Their overall aim is to build your ability to have choice and control over your services.

To do this they will help you understand what is included in your plan and help

develop your skills so eventually you will be able to implement and manage your own supports and live your best life. They can also connect you to community, mainstream and other Government services.

To meet your individual needs and help you reach your goals, there is no ‘one-sizefits-all’ approach and support coordinators will support each person differently. To be able to help you get the support you need, support coordinators will need to:

⃝ Understand you, your disability, your family situation or support network ⃝ Liaise with and involve service providers that can meet your and your family’s needs

achieving your goals

They are also responsible for: ⃝ Ensuring there are adequate funds available to fulfil your support ⃝ Resolving any problems that arise between you and your service provider Support coordination can be broken up into three levels and if/how much funding you receive in your plan will depend on your individual circumstances, goals and aspirations.

The three levels of support coordination are: ⃝ Support connection – helps develop your ability to take control of your NDIS

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⃝ Highlight any barriers standing between you and support services and/or

plan and supports by maintaining relationships with your service providers, resolving any issues and connecting to support services.

⃝ Support coordination – helps you navigate the often confusing and complex service delivery environment by developing your skills in connecting with, coordinating and managing your support services. It also helps build your

confidence in reaching out to service providers that will help you meet your individual goals.

⃝ Specialist support coordination – is suited for people in high-risk situations and with very specific needs due to challenges with health, education, or justice services. It will help you address and work through these complex barriers and assists you in connecting to appropriate support services. Specialist

support coordination is a high intensity support and is only appropriate under exceptional circumstances.

The main difference between ‘normal’ support coordination and specialist

support coordination is that the specialist support coordinator is a qualified and experienced practitioner such as an occupational therapist or a social worker.

Because support coordination is essentially seen as Capacity building it is generally time-limited support. This means that over time, as your understanding, skills and confidence grow you will be able to manage your services almost independently and the need for support coordination reduces.

Turn to page 179 to find providers in your area that offer support coordination services.

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177

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myplanmanager.com.au welcome

1800 934 170 myplanmanager.com.au

ACT

Advisors Australian Capital Territory Services

Age Groups

Provider Name Location Providers servicing ACT Ability Technology Abilityseer Able Australia Services - ACT Access Physiotherapy Services

Phone

Pearce 02 9975 4415 0421 794 901 Wanniassa 1300 225 369 Kaleen 0423 740 823

ACT Disability Aged & Carer Advocacy Service Weston 02 6242 5060 ACT Education and Training Directorate AFA Support Coordination

Stirling 02 6205 5429 Charnwood 0490 527 568

All About Rehabilitation

02 4655 9999

Appy Connections

0447 368 052

Aruma Avanza Rehab Brenda Carlson Occupational Therapy BudgetNet Plan Management

1300 538 746 0413 887 213 Griffith 0401 018 281 1300 402 568

Canberra Audiology

Deakin 02 6156 4474

Canberra Occupational Therapy

Isaacs 0467 519 138

Candice Care Capital Combat Capital Guardians Capital Podiatry Care Support Network (mycsn) Clear Kids Communities@Work Disability Aging and Community Care Service Driving & OT Solutions

1800 226 342 Fyshwick 0423 778 674 03 9005 5711 Greenway 02 6293 3300 1300 177 577 Franklin 0490 702 224 Greenway 02 6293 6500 Palmerston 0434 285 365 Conder 0447 300 457

Edhealth Australia - Jayne Lehmann

0412 102 048

Essential Disability Care Services

0418 828 803

Evolve Support Services

Canberra 0424 253 654

Flames Fitness

Lyneham 02 6257 1483

Flite

0422 818 511

Focus Disability Services

02 9029 9084

Goodhope Nursing Companion

Dickson 1300 302 547

Greenleaf Care Plus

Mawson 02 6193 3101

Guide Dogs ACT

Phillip 02 6285 2988

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ACT Services

Age Groups

Provider Name Location Phone Providers servicing ACT (continued) Mitchell 02 6103 0388 Hadrill Accounting Helena Martin Psychology Services Ideal Plan Management

Kingston 0481 053 107 Canberra 1300 800 110 0408 300 746

InHab Australia Ink Brush Art Therapy Just Better Care Australia Kalinga Australia

Reid 0450 070 240 1300 587 823 Mitchell 02 6156 4276

Koomarri

Phillip 02 6280 6143

L’arche Genesaret

Phillip 02 6282 9066

Leap in! Plan Management

1300 057 878

Leaps & Bounds Paediatric Physiotherapy Macquarie 0452 005 437 1800 935 483 Life Without Barriers NSW & ACT Holt 0421 431 868

Little Hands OT Livability Australia Mental Health Foundation ACT My Plan Manager Myot! Therapy Services NDSP Plan Managers

Chisholm 02 6291 3044 Chifley 02 6282 6604 1800 861 272 Hawker 0435 003 544 1800 636 377 Phillip 02 6162 0450

Neurospace New Leaf: Lifestyle Mapping

Chisholm 0421 722 099

Noah’s Ark ACT

Isaacs 1800 819 140

Northcott (Canberra)

Phillip 1800 818 286

Onboard Supports

0405 139 143

ORS Group

Fyshwick 1800 000 677

Premium Care Services

Moncrieff 1300 490 120

Raw and Moore Occupational Therapy

Gungahlin 0439 464 326 Bruce 0415 721 117

Robyn Taylor Rubies Nursing Private Sunrise Occupational Therapy TAD ACT

Crace 1300 651 649 Giralang 0466 339 520 Holder 02 6287 4290

The Centre for Applied Behaviour Analysis Braddon 1800 800 560 Canberra 02 4255 8000 The Disability Trust - Canberra The Shepherd Centre - Canberra The Walking Clinic

Rivett 02 9370 4400 Lyneham 02 6249 1758

Unique Kids Support and Consulting Services Amaroo 0418 613 458 Crace 0438 507 020 Wheelchair Therapy Your Place Physio

Charnwood 0439 991 975

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Could your NDIS funding go further? Speak to Australia’s leading plan manager about your options.

• • • • • • •

• • • •

40311 40458 40351 61949 40358 27, 66, 84 40510 40393 40408 40412 172, 180, 189, 197, 200, 206 52050 40422 151, 187 42556 40398 53401 40473 178, 185, 193, 198, 203 40502 40503 IBC 48287 40320 53414 40517 40073 62673 40697

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1300 05 78 78 leapin.com.au

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NSW

Advisors New South Wales Services

Provider Name Location Providers servicing all of NSW

Phone

4u Care

Cooks Hill 1800 482 273

Ability Technology - Forestville

Forestville 02 9975 4415

Acacia Medical

Armidale 02 6771 4655

Accessible Arts

The Rocks 02 9251 6499

Activ8 Health Club

Caringbah 02 8544 0487

All About Rehabilitation

Camden 02 4655 9999

Allowah Disability Support Services

Dundas 02 8877 3400

Always Able

Dondingalong 0467 228 981

Andrew Stewart - Hearing Connections North Rocks 0411 757 622 Appy Connections Aspire Disability Group Astris PME At the Corner AT Training by Adam ATB Plan Manager

Merimbula 0447 368 052 Lennox Head 1300 338 814 Seven Hills 1300 131 884 Baulkham Hills 02 9126 3304 Mullaway 02 6654 7777 nationwide 1800 932 083

Auscare Support

Bowral 1800 940 515

Australia-Wide SDA Services

Auburn 1800 262 666

Australian Support Resources Autism Spectrum Australia - NSW Axcess Disability - Richmond Birrang Enterprise Development

Harris Park 1300 521 541 Frenchs Forest 1800 277 328 Richmond 0488 551 331 Orange 02 6361 9511

Blitzit Plan Manager

Windsor 0418 966 119

Bright Dietetics

Gosford 0407 492 278

BudgetNet Plan Management

1300 402 568

Cara House

Concord 02 8765 0261

Carenation

Chiswick 1300 138 778

Cass Care

Campsie 02 9703 6298

Changing Minds

Mount Annan 0427 518 774

DFM Financial

Coffs Harbour 1300 725 071

Digital Technology Education Discover Nursing Australia

Leichhardt 0404 130 342 Green Valley 1800 362 227

Dream Big Disabilities

Woonona 1300 757 030

Essential Disability Care Services

Tuggerah 0418 828 803

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181

You don’t have to work out the NDIS on your own

CatholicCare, one of Sydney’s largest social services agencies, is a registered provider of NDIS Support Coordination. We understand that for individuals, the NDIS can be complicated. Support coordination provides you, or your loved one, with the assistance needed to understand the services and supports in your NDIS plan to meet your goals.

Partner with our friendly, approachable NDIS experts and we’ll: • Guide you through the NDIS

• Advocate for you when there is a

• Work with you to identify your goals

• Offer you bilingual services

• Select the best services to meet

• Support you during NDIS plan

• Negotiate prices and service

• Work with you to manage your

• Tap into opportunities in your

• Keep you focused on your strengths

process

your needs

agreements on your behalf

community and alternative support options

change of circumstances

reviews budget

and goals

Next Steps To talk to someone about Support Coordination, call our CCareline on 13 18 19 or email us connect@catholiccare.org

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NSW Services

How to Read see page 271 Area Map page 259

DSG Web ID

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Advisors New South Wales

Age Groups

Cheltenham 0423 399 733

Full-Life-OT Generation Care

Crows Nest 1300 302 811

Guide Dogs NSW

Chatswood 02 9412 9300

HCA Home NSW

Sydney 1300 422 111

Hendercare

Sydney 1300 764 433

Icaria Health

Albury 02 6021 5165

JewishCare

Woollahra 1300 133 660

Julie Leto

Jesmond 0421 115 122

Just Better Care Australia

Manly 1300 587 823

Kurranulla Aboriginal Corporation

Jannali 02 9528 0287

Lantern Claims

Manly 1300 526 837

Le Plan Manager

Bowral 1300 112 334 1300 057 878

Leap in! Plan Management Life Without Barriers NSW & ACT Lifestyle Solutions Maxlife Care My Plan Manager

Newcastle 1800 935 483 Islington 1800 634 748 St Leonards 1800 100 629 1800 861 272

My Plan Support Agency

Medowie 1300 266 289

My Voice

Mosman 0438 320 068

Nardy House

Quaama 02 6493 8120

Nationwide Care Plus

Fairfield 1300 818 156

NDSP Plan Managers

1800 636 377

Onboard Supports

0405 139 143

Oscar’s TechHUB Pearl Care Services

Cooma 0447 465 212 Liverpool 02 9740 8547

Physio Inq

Milsons Point 0402 717 772

Plan Manage Assist

North Sydney 0431 141 505

Plan Tracker Quantum Reading Learning Vision Right at Home - NSW Roundsquared Royal Far West Windmill Program Safety and Mobility Sigma Plan Management Signpedia Simavita (Aust) Spinal Cord Injuries Australia Sunnyfield Susan Tavener-Waugh The Benevolent Society - NSW

Gosford 1800 549 670 Thornleigh 1300 883 853 1300 363 802 Moruya 0448 239 994 Manly 02 8966 8500 Hornsby 02 9983 9520 Vincentia 0478 683 284 Chipping Norton 0436 400 194 North Sydney 02 8405 6300 Little Bay 1800 819 775 Allambie Heights 1300 588 688 Sylvania 0431 365 118

Glebe 1800 236 762 TRH Psychology and Cultural Consultancy Maitland 0412 019 567 Note: 1. Pages 149, 154, 163, 166, 169, 255

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DisabilitySupportGuide.com.au

183

NSW Services

How to Read see page 271 Area Map page 259

DSG Web ID

R eg

Provider Name Location Phone Providers servicing all of NSW (continued)

Advisors New South Wales

Age Groups

United Support Services Wellness By Care

Sydney 02 9569 5546 Pyree 0479 060 057

•••••••••••••••••••• •••• ••• •

Providers servicing Blue Mountains region

Neutral Bay 0413 887 213 Avanza Rehab CatholicCare Sydney Support Coordination Lewisham 13 18 19 Welby 02 4872 6600 Challenge Southern Highlands DARE Disability Support

Springwood 02 4751 5266

ELA Care

Wyoming 0422 034 694

Glenray Industries

Bathurst 02 6331 2388

Greystanes Disability Services Inside Out Recovery

Leura 02 4784 1118 Bargo 0499 326 192 Jamisontown 1300 053 001

Johnny H Kelmax Disability Services

Rockdale 0414 028 400

LiveBetter Community Services NSW Orange 1800 580 580 Rouse Hill 0426 866 005

Manjula Singh Meditech Staffing

Strathfield 02 9764 4488

Parramatta Mission

Parramatta 02 9891 2277

Primary & Community Care Services

Thornleigh 02 9477 8700 Oran Park 0402 089 871

REDISABILITY

Lilyfield 1300 001 907

Stride Sylvanvale Foundation Unisson Disability

Kirrawee 1300 244 577 Pymble 1300 266 222

Woodville Alliance Disability Services Fairfield East 02 9722 5200

• • • • • • • •

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• • • • • • • • • • •

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Providers servicing Capital Country region

Acquired Brain Injury Services

Auburn 02 9748 7372

Aruma

Belrose 1300 538 746 Neutral Bay 0413 887 213

Avanza Rehab Challenge Southern Highlands

Welby 02 4872 6600

Daargun Aboriginal Corporation

Braidwood 0467 619 904

Focus Disability Services

Strathfield 02 9029 9084

Inside Out Recovery

Bargo 0499 326 192

LFE Community Supports

Young 02 6380 1600 Gledswood Hills 1300 938 965

Synergy Vision The Disability Trust

Spring Hill 02 4250 5000

Wollongong Speech Pathology Cordeaux Heights 0418 476 235

Providers servicing Central Coast region

Acquired Brain Injury Services

Auburn 02 9748 7372

Aruma

Belrose 1300 538 746

Brighter Access

Inverell 02 6722 5548

Newcastle West 0477 333 727 Butter Fish Services CatholicCare Sydney Support Coordination Lewisham 13 18 19 Challenge Community Services Tamworth 1800 679 129

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184

Disability Support Guide Eastern Australia 2021/22

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185

NSW Services

Advisors New South Wales

Age Groups

How to Read see page 271 Area Map page 259

R eg

Provider Name Location Phone Providers servicing Central Coast region (continued) Communicate Connect Speech Pathology Belmont 02 4945 1819

DSG Web ID

Wyoming 0422 034 694

ELA Care

Frangipani Gentle Care Group Homes Castle Hill Headstart Acquired Brain Injury Services Hamilton Bella Vista Interaction Disability Services Master Minds Psychology & Educational Services Parramatta Strathfield Meditech Staffing Primary & Community Care Services Stride

0426 934 014 02 4965 4420 1300 668 123 0491 072 062 02 9764 4488

Thornleigh 02 9477 8700 Lilyfield 1300 001 907

Unisson Disability

Pymble 1300 266 222

Youth Connections

Kariong 02 4346 1111

Zest Personalised Care

North Parramatta 02 9683 3400

• • • • • • • • • • • •

• • • • • • • • • • •

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Providers servicing Central NSW region Auburn 02 9748 7372 Acquired Brain Injury Services Belrose 1300 538 746

Aruma

Parramatta 1800 767 212

breakthru

Challenge Community Services Tamworth

1800 679 129

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AT UNISSON WE WORK WITH YOU. ALONGSIDE YOU. IN COLLABORATION. IN RELATIONSHIP. IN UNISSON.

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1300 266 222

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SERVICES PROVIDED THROUGHOUT SYDNEY, CENTRAL COAST, AND HUNTER/PORT STEPHENS REGIONS. Visit DisabilitySupportGuide.com.au/topics/ndis-providers for a complete overview of providers and services registered within the State or Territory. For the most up-to-date information about providers and services listed in this Guide visit the website and enter the DSG Web ID numbers in the search field.

186

Disability Support Guide Eastern Australia 2021/22

NSW Services

iste C O R red ND IS P E rovi C AP de r I TA C AP L AC Asse I T Y ssm Case ent Co Edu ordina tion cati Emp on Sup por loy Fina ment S t nc i a upp Inte l Supp ort rve ort Plan ntion S u M pp Sup anager ort s por Oth t Coord er inat ion Sup por t Sup delive por red 0 - 4 t delive at hom red ye in p e 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years yea rs Adve Pag rtiseme e nt

Advisors New South Wales

Age Groups

How to Read see page 271 Area Map page 259

R eg

Provider Name Location Phone Providers servicing Central NSW region (continued) Lawson 0415 395 886 Eagle Community Care

DSG Web ID

Glenray Industries

Bathurst 02 6331 2388 Young 02 6380 1600

LFE Community Supports

LiveBetter Community Services NSW Orange 1800 580 580 Sydney 1300 762 989 Rehab Management Lilyfield 1300 001 907

Stride

Providers servicing Hunter region Belrose 1300 538 746 Aruma

Wickham 02 4918 6400 Awabakal Beresfield and District Community Care Thornton 02 4964 1131 Inverell 02 6722 5548 Brighter Access Tamworth 1800 679 129 Communicate Connect Speech Pathology Belmont 02 4945 1819 Challenge Community Services

Tenambit 0477 709 692 Envisionability Headstart Acquired Brain Injury Services Hamilton 02 4965 4420 Cardiff 0418 686 579 Insideout Assist Support Services Marli Accommodation Services

Kurri Kurri 0402 096 267

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Support Coordination Life Without Barriers Confused about the NDIS and what to do with your Plan once you have it? As an experienced disability and mental health service provider for both adults and children, Life Without Barriers can help you unlock the potential of your funding to get the most out of your supports. Our support coordinators can work with you to activate your NDIS plan and access your supports to help you achieve your goals. They’ll connect you with people and services in your community, and help you understand your options. To take control of your NDIS Plan, contact us today:

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T 1800 935 483 E yourLWB@lwb.org.au www.lwb.org.au

DisabilitySupportGuide.com.au

187

NSW Services

Advisors New South Wales

Age Groups

How to Read see page 271 Area Map page 259

R eg

Provider Name Location Phone Providers servicing Hunter region (continued) Strathfield 02 9764 4488 Meditech Staffing

DSG Web ID

Shortland 02 4953 8444

NDNS

Sydney 1300 762 989

Rehab Management

Wickham 0414 795 191

Snaws Assisted Boarding Houses Total Access Support

Salamander Bay 02 4984 9994

Unisson Disability

Pymble 1300 266 222

Youth Matters

Waratah 1800 968 628

Zest Personalised Care

North Parramatta 02 9683 3400

• • • • • • • •

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Belrose 1300 538 746

Brighter Access

Inverell 02 6722 5548

Challenge Community Services Glen Industries

Tamworth 1800 679 129 Glen Innes 02 6732 1648

LiveBetter Community Services NSW Orange 1800 580 580 Port Macquarie 1300 854 622 MBC Nursing Nandebri Home Nursing Tamworth Workforce Extensions

Narrabri 02 6792 3397 Tamworth 02 6762 6155

Providers servicing North Coast region A Break Disability & Respite Services Coffs Harbour 0428 280 474 Ability Therapy Specialists

Belrose 1300 538 746

Aruma

Parramatta 1800 767 212

breakthru Challenge Community Services CHESS Connect

Armidale 0468 863 740

Tamworth 1800 679 129 Coffs Harbour 02 6691 9333

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188

Disability Support Guide Eastern Australia 2021/22

NSW Services

iste C O R red ND IS P E rovi C AP de r I TA C AP L AC Asse I T Y ssm Case ent Co Edu ordina tion cati Emp on Sup por loy Fina ment S t nc i a upp Inte l Supp ort rve ort Plan ntion S u M pp Sup anager ort s por Oth t Coord er inat ion Sup por t Sup delive por red 0 - 4 t delive at hom red ye in p e 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years yea rs Adve Pag rtiseme e nt

Advisors New South Wales

Age Groups

How to Read see page 271 Area Map page 259

R eg

Provider Name Location Phone Providers servicing North Coast region (continued) Kempsey 02 6562 6491 Early Connections Kempsey

DSG Web ID

Irlen Diagnostic Clinic Newcastle

Wallsend 02 4955 6904

LiveBetter Community Services NSW Orange 1800 580 580 West Kempsey 1800 462 253

Macleay Options MBC Nursing

Port Macquarie 1300 854 622

Momentum Collective

Tweed Heads 1300 900 091

Primary & Community Care Services The Deaf Society

Thornleigh 02 9477 8700 Parramatta 02 8833 3600

• • • • • • • •

Providers servicing Outback NSW region Armidale 0468 863 740 Ability Therapy Specialists Tamworth 02 6762 9200 LiveBetter Community Services NSW Orange 1800 580 580

Centacare New England North West Nova Employment Sureway Employment & Training

St Marys 02 8886 5800 Wagga Wagga 1300 787 392

Synergy Physiotherapy & Pilates Clinic Broken Hill 08 8088 7749

Providers servicing Riverina region Neutral Bay 0413 887 213 Avanza Rehab

Better Mobility LFE Community Supports

Wagga Wagga 02 6921 1000 Young 02 6380 1600

LiveBetter Community Services NSW Orange 1800 580 580 Sydney 1300 762 989 Rehab Management SchemeWise

Karabar 1300 785 567

Stride

Lilyfield 1300 001 907

• •• •• • •• • ••

Monaro Early Intervention Service The Disability Trust Tumbarumba Multi Service Outlet

Braidwood 0467 619 904 Cooma 02 6452 7424 Spring Hill 02 4250 5000 Tumbarumba 02 6948 9161

Atypical Therapy

Oran Park 0481 384 169 Neutral Bay 0413 887 213

Bega Valley Shire Council

Bega 02 6499 2464

CatholicCare Wollongong

Wollongong 02 4227 1122

Challenge Community Services

Tamworth 1800 679 129 Wollongong 1300 657 473

Community Gateway Wollongong Greenacres North Wollongong

02 4222 6200

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Providers servicing South Coast region Belrose 1300 538 746 Aruma

Avanza Rehab

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Providers servicing Snowy Mountains region Cooma 02 6452 2156 Cooma Challenge Daargun Aboriginal Corporation

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1300 05 78 78 leapin.com.au

DisabilitySupportGuide.com.au

189

NSW Services

Advisors New South Wales

Age Groups

How to Read see page 271 Area Map page 259

R eg

Provider Name Location Phone Providers servicing South Coast region (continued)

DSG Web ID

Inside Out Recovery

Bargo 0499 326 192

Meditech Staffing

Strathfield 02 9764 4488 Mundamia 02 4423 5022

Noah’s Inclusion Services

Oran Park 0402 089 871

REDISABILITY The Deaf Society

Parramatta 02 8833 3600

Yumaro

Moruya 02 4474 3336

Afford

Minchinbury 1300 233 673

Providers servicing Sydney region

Greystanes 02 7806 9837

Agape I Care

Belrose 1300 538 746

Aruma

Parramatta 0488 551 331 Axcess Disability CatholicCare Sydney Support Coordination Lewisham 13 18 19 Challenge Community Services Tamworth 1800 679 129 Blacktown 0432 800 396

Clearchoice Counselling & Coaching CORE Community Services

Fairfield 02 8717 1500

Direct Focus Solutions

Kingsford 02 9190 6937

Frangipani Gentle Care Group Homes

Castle Hill 0426 934 014

Greg Selwood Occupational Therapy Clovelly 0447 815 706 Plumpton 02 9625 5076

Hale Community Support

Jamisontown 1300 053 001

Johnny H

Peakhurst 0449 284 237

Love and Care Meditech Staffing

Strathfield 02 9764 4488 Thornleigh 02 9477 8700

Primary & Community Care Services

Jamisontown 02 4721 1966

See Foundation

St Marys 1300 524 470

Simply Helping Sydney West

Lilyfield 1300 001 907

Stride

Penshurst 0449 212 587

Support Foundation

Kirrawee 1300 244 577

Sylvanvale Foundation Therapy Bubbles

Meadowbank 0450 572 500 Pymble 1300 266 222

Unisson Disability Wollondilly Support and Community Care

Picton 02 4677 2524

Providers servicing The Murray region Belrose 1300 538 746

Aruma Better Mobility

Wagga Wagga 02 6921 1000

Enhance Physiotherapy Albury Wodonga

Albury 02 6041 3609

LiveBetter Community Services NSW Orange 1800 580 580 SchemeWise

Karabar 1300 785 567

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Personalised service Fast payments Reach out TODAY Simple sign up and take control Budget tracking app of your NDIS plan! 1300 402 568 | ndis@budgetnet.com.au | budgetnet.com.au Visit DisabilitySupportGuide.com.au/topics/ndis-providers for a complete overview of providers and services registered within the State or Territory. For the most up-to-date information about providers and services listed in this Guide visit the website and enter the DSG Web ID numbers in the search field.

190

Disability Support Guide Eastern Australia 2021/22

QLD

Advisors Queensland Services

Provider Name Location Phone Providers servicing all of Queensland Access Support Coordination Bundaberg Central 1300 266 734 All Plan Management

Bundaberg Central 1300 634 776

Arafmi

New Farm 07 3254 1881 1300 402 568

BudgetNet Plan Management Eyes and Independence Health & Community Solutions

Burpengary East 0409 977 808 Marcoola 0438 636 041

Independence Australia Disability Support

1300 704 456

Just Better Care Australia

1300 587 823

KWSM Group Leap in! Plan Management Lifestyle Solutions

Bridgeman Downs 0407 967 117 Brisbane 1300 057 878 1800 634 748

LifeTec Australia

Newmarket 1300 543 383

Mercy Community

Wooloowin 07 3866 4160

My Plan Manager

1800 861 272

NDSP Plan Managers

1800 636 377

Onboard Supports

0405 139 143

Right at Home - QLD

1300 363 802

Southern Cross Support Services Bundagerg 1300 727 701 Summa Care The Rehab Store Work Connection Limited

Caloundra 1800 226 342 Birtinya 1300 880 704 Cannonvale 07 4946 7630

Providers servicing Brisbane region

Ablecare Advanced Personal Care

Strathpine 07 3817 8700 Eight Mile Plains 0466 181 483

Afford

1300 233 673

Aruma

1300 538 746

breakthru

Vincent 1800 767 212

Challenge Community Services

Ipswich 1800 679 129

Embrace Therapy and Training

Ipswich 0412 346 533

Endeavour Foundation

Cannon Hill 1800 112 112

North Ipswich 07 3812 2014 Focal Community Living Note: 1. Pages 149, 154, 163, 166, 169, 255

How to Read see page 271 Area Map page 262

DSG Web ID

Reg

Advisors Queensland

Age Groups

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88, 128, 161, 62708 196 88, 128, 161, 61357 196 44193 190, 192, 207 57000

62673 59 62729 88, 128, 161, 50087 196 55371 40698 195

44900 44146 53513

258, 263, 268 50419 142 40343 44243

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121, 153, 162 50631 44241 52-53, 158 41753 44378 IBC Inside Back Cover

DisabilitySupportGuide.com.au

191

QLD Services

Advisors Queensland

Age Groups

How to Read see page 271 Area Map page 262

R eg

Provider Name Location Phone Providers servicing Brisbane region (continued)

DSG Web ID

Eagle Farm 1800 877 545

Help Enterprises Kids Play Occupational Therapy

Holland Park West 07 3349 9234 Shailer Park 1800 792 359

Life Without Barriers QLD

Nerang 07 5515 7905

Living Made Easy Momentum Collective

1300 900 091

Moving Forward Podiatry

Cannon Hill 0481 880 509 Eight Mile Plains 1300 135 886

Multicap

Brisbane 07 3211 3833

Ozpol Community Care Association

Beaudesert 1300 032 175

Rural Lifestyle Options Australia STAR Community Services

Cleveland 07 3821 6699

Tea-Cup Cottage

Capalaba 0409 896 311 Miami 07 5526 0688

Volunteering Gold Coast

Toowoomba 07 4638 0399

Warrina Services Wellways Australia

1300 111 400

Xtremecare Australia

Oxenford 07 5514 6500

AdaptAbility Therapy Services

Bulimba 07 3899 5802

• • • • • • • • • • • • • • •

• • • • • • • • • • • • • •

• • • • • • • • • • • • • • •

Providers servicing Central Queensland region 1300 538 746

Aruma

Wondunna 0417 220 211

Beyond the Spectrum

Rockhampton 1300 523 985

CentacareCQ

Bundaberg 07 4152 7404

Co-Ordinated Support Services Dianne McDowell

North Rockhampton 0412 315 691 Ipswich 0412 346 533

Embrace Therapy and Training

Cannon Hill 1800 112 112

Endeavour Foundation Focused Health Care

Bracken Ridge 0499 487 728

Gladstone Community Linking Agency

Gladstone 07 4972 8855 Eagle Farm 1800 877 545

Help Enterprises

Integrated Disability Support Services Bundaberg 07 4303 7969 Life Choice Wide Bay Burnett

Maryborough 07 4123 6288

Shailer Park 1800 792 359 Life Without Barriers QLD LiveBetter Community Services QLD Rockhampton 1800 580 580 Glenvale 0405 382 342 Loving Arms Restoration Care Magenta Community Services Momentum Collective

Wilsonton 0499 222 660 1300 900 091 Eight Mile Plains 1300 135 886

Multicap

Chinchilla 07 4662 7664

Noelle Nevin Open Minds Australia

Woolloongabba 1300 673 664

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52-53, 158 41753 53935 53982 44432 54118 54217 83, 159

44517

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68, 160

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192

Disability Support Guide Eastern Australia 2021/22

Let us take the stress out the NDIS for you. Let us take the

stress out of the NDIS for you. We are Australia’s largest plan manager, which means we have the experience to help you get the most out of your NDIS plan.

Prompt Payment

We pay most invoices within 3 working days.

Freedom of Choice

Choose any service providers – not just NDIS-registered providers.

Up-To-Date Budget Tracking

View your budget at any time using our secure portal or app, or by getting in touch with us.

NDIS Experts

We know the NDIS inside-out and we can help you unlock your plan’s potential.

No Cost To You

Our fees are paid for separately by the NDIS and don’t come out of your support budget. Scan the QR code to find out more. Connect with us...

myplanmanager.com.au welcome

1800 934 170 myplanmanager.com.au DisabilitySupportGuide.com.au

193

QLD Services

Advisors Queensland

Age Groups

How to Read see page 271 Area Map page 262

R eg

Provider Name Location Phone Providers servicing Central Queensland region (continued)

DSG Web ID

Positive Steps Mentoring, Autism Programs Gin Gin 0439 946 301 Toowoomba 07 4529 2444 Quality Life Psychology Services Ritco Physiotherapy & Allied Health Smart Solutions Rehab Group

Teneriffe 1800 474 826 Maroochydore 1300 729 190

TAG 5

Salisbury 07 3036 2852

Tea-Cup Cottage

Capalaba 0409 896 311

Warrina Services

Toowoomba 07 4638 0399 1300 111 400

Wellways Australia Yumba Bimbi Support Services

Emerald 07 4987 7933

Providers servicing Gold Coast region North Lakes 1800 940 538 Advance Support Services Advanced Personal Care

Eight Mile Plains 0466 181 483

Afford ARMIA (Active Refugee and Migrant Integration in Australia) Sunnybank Aruma Sunnybank Hills Autism Matters QLD

1300 233 673 07 3344 1149 1300 538 746 07 5641 1468

Creative Devotional Counselling Services Springwood 07 3208 2128

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54478 44681 54563 44818 44783 44787 44880 47

47526 44909 54400 53513

258, 263, 268 50419 44198 142

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Living a life of possibilities . . . Plan Management

Support Coordination

Expertise

Understand your plan

You have access to experts in all things NDIS and financial management.

We help you unpack your NDIS plan and ensure you understand the services and opportunities it provides.

Choice

Plan management gives you more choice of NDIS and non-NDIS registered service providers.

Fast payments

We offer a 7–14 day turn around on provider payments giving more clarity on the financial status of your NDIS plan.

Build your abilities

Your support coordinator wants to see you thrive and live a life of possibilities and will support you to learn new skills at home and in the community.

Short Term Accommodation Disability Matters provides short term accommodation for adults and young people where they can develop their goals and enjoy the tropical Tablelands environment. • At our Cook Street house in Altherton, we provide 24 hr support for people with all types of disability for any length of time. Meals and use of accessible transport are included • Visitors have access to our activity centre where they can participate in craft, music technology, cooking and other fun activities • Our experienced, professional and caring staff enjoy taking visitors on excursions into the community and to local attractions

dis

Atherton

Phone: (07) 4235 7200 Email: info@disabilitymatters.org.au

194

Disability Support Guide Eastern Australia 2021/22

QLD Services

iste C O R red ND IS P E rovi C AP de r I TA C AP L AC Asse I T Y ssm Case ent Co Edu ordina tion cati Emp on Sup por loy Fina ment S t nc i a upp Inte l Supp ort rve ort Plan ntion S u M pp Sup anager ort s por Oth t Coord er inat ion Sup por t Sup delive por red 0 - 4 t delive at hom red ye in p e 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years yea rs Adve Pag rtiseme e nt

Advisors Queensland

Age Groups

How to Read see page 271 Area Map page 262

R eg

Provider Name Location Phone Providers servicing Gold Coast region (continued) Runcorn 0407 671 621 Driving Well Occupational Therapy

DSG Web ID

Endeavour Foundation

Cannon Hill 1800 112 112

Focal Community Living

North Ipswich 07 3812 2014 Eagle Farm 1800 877 545

Help Enterprises

Toowong 0406 215 550

Kids Potential

Shailer Park 1800 792 359

Life Without Barriers QLD

Nerang 07 5515 7905

Living Made Easy

1300 900 091

Momentum Collective

Ebbw Vale 0476 077 717

Mpower You Multicap Open Minds Australia

Eight Mile Plains 1300 135 886 Woolloongabba 1300 673 664

Ozpol Community Care Association Rural Lifestyle Options Australia STAR Community Services Tradern Australia Care and Training Volunteering Gold Coast

Brisbane 07 3211 3833 Beaudesert 1300 032 175 Cleveland 07 3821 6699 Brisbane 07 3181 5655 Miami 07 5526 0688

Wellways Australia

1300 111 400

Xtremecare Australia

Oxenford 07 5514 6500

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53858 52-53, 158 41753 44378 44432 44498 83, 159

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49704 44635

•

• •••••• •••••• •••••• •

46668

54415 43361 44761 54797 85

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47526 54875

Work Connection Limited is your LOCAL Disability Employment and NDIS Provider. We have been servicing the Whitsunday and Mackay region since 1989. SERVICES PROVIDED INCLUDE: • Person Centred Servicing • Disability Employment Services (DES) for all your job needs • School Leaver Employment Supports (SLES) to assist with your transition from school to open employment

• NDIS Support Co-Ordination • NDIS Plan Management (Financial Management) • NDIS Support Staff (Core Support) for home and community assistance and access • Tailored Employer Engagement

WORK CONNECTION CAN WORK FOR YOU For further information contact us on MACKAY : (07) 4957 3950

CANNONVALE & BOWEN : (07) 4946 7630

admin@workconnection.com.au

Visit DisabilitySupportGuide.com.au/topics/ndis-providers for a complete overview of providers and services registered within the State or Territory. For the most up-to-date WorkConnection-Half-DSG-2021.indd 1 4/8/21 2:58 pm information about providers and services listed in this Guide visit the website and enter the DSG Web ID numbers in the search field.

DisabilitySupportGuide.com.au

195

QLD Services

How to Read see page 271 Area Map page 262

DSG Web ID

R eg

Provider Name Location Phone Providers servicing North Coast region

Advisors Queensland

Age Groups

Kirwan 0439 908 494

APR Disability Services

1300 538 746

Aruma

Vincent 1800 767 212

breakthru

Rockhampton 1300 523 985

CentacareCQ Community Connection

Kirwan 07 4779 6500

Endeavour Foundation

Cannon Hill 1800 112 112 Bracken Ridge 0499 487 728

Focused Health Care Help Enterprises

Eagle Farm 1800 877 545

Ideal Placements

Mackay 07 4957 8177

Kith and Kin Association Townsville

Townsville 07 4722 0101

Shailer Park 1800 792 359 Life Without Barriers QLD LiveBetter Community Services QLD Rockhampton 1800 580 580 Aitkenvale 0428 189 389 Lodging And Support Townsville Multicap

Eight Mile Plains 1300 135 886

NQ Enable

Townsville 0488 778 042

Optimise Health and Wellness

Ingham 07 4423 7662

Psylution Worx

Currajong 07 4728 4288

SSS Prosthetics & Orthotics

Aitkenvale 07 4775 1323 Kirwan 07 4775 1397

Tardiss Wellways Australia

1300 111 400

Xtremecare Australia

Oxenford 07 5514 6500

Providers servicing Outback region

Access Therapy Services

Mundingburra 07 4779 1886

Cootharinga Society of North Queensland Currajong 07 4759 2000

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44517

70, 86

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49704 54389 40623 44675 40647 44786

47526 54875 44156 44307

196

Disability Support Guide Eastern Australia 2021/22

QLD Services

How to Read see page 271 Area Map page 262

iste C O R red ND IS P E rovi C AP de r I TA C AP L AC Asse I T Y ssm Case ent Co Edu ordina tion cati Emp on Sup por loy Fina ment S t nc i a upp Inte l Supp ort rve ort Plan ntion S u M pp Sup anager ort s por Oth t Coord er inat ion Sup por t Sup delive por red 0 - 4 t delive at hom red ye in p e 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years yea rs Adve Pag rtiseme e nt

Advisors Queensland

Age Groups

R eg

Provider Name Location Phone Providers servicing Outback region (continued) LiveBetter Community Services QLD Rockhampton 1800 580 580 Currajong 07 4781 9300 North and West Remote Health

DSG Web ID

SSS Prosthetics & Orthotics

Aitkenvale 07 4775 1323

Ablecare

Strathpine 07 3817 8700

•••••• ••••• •••• •

Providers servicing Sunshine Coast region Eight Mile Plains 0466 181 483

Advanced Personal Care Afford

1300 233 673

Aruma

1300 538 746

Coastal Rehab

Buddina 07 5478 3719

Community Living Association

Nundah 07 3266 5633

Embrace Therapy and Training

Ipswich 0412 346 533 Cannon Hill 1800 112 112

Endeavour Foundation

Bracken Ridge 0499 487 728

Focused Health Care

Eagle Farm 1800 877 545

Help Enterprises

Integrated Disability Support Services Bundaberg 07 4303 7969 Life Without Barriers QLD

Shailer Park 1800 792 359

Live Well Rehab, Bribie Island

Bongaree 1300 668 467 1300 900 091

Momentum Collective Multicap

Eight Mile Plains 1300 135 886 Noosa Heads 0422 632 280

Noosa Psychology Clinic

Brisbane 07 3211 3833

Ozpol Community Care Association Sunshine Butterflies

Cooroibah 07 5470 2830

TAG 5

Salisbury 07 3036 2852

Weeroona Association

Gympie 07 5482 2451

Wellways Australia

1300 111 400

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• • • • • •

Providers servicing Tropical North region

Abba Care

Garbutt 07 4413 2612

breakthru

Vincent 1800 767 212 Atherton 07 4235 7200

Disability Matters

Cannon Hill 1800 112 112

Endeavour Foundation

Mareeba 07 4092 2332

FlexiChoice MDFSA Little Sparrows Speech Therapy

Westcourt 07 4019 2400

Mossman Support Services

Mossman 07 4098 2836 Ingham 07 4423 7662

Optimise Health and Wellness Paediatricks

Railway Estate 0418 437 274

Tableland Community Link Association

Atherton 07 4091 7066

Xtremecare Australia

Oxenford 07 5514 6500

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•

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Could your NDIS funding go further? Speak to Australia’s leading plan manager about your options.

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70, 86

62008 44616 40647 44146 53513

258, 263, 268 50419 142 40343 53753 44298 44241 52-53, 158 41753 53935 44432 54118 83, 159

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52-53, 158 41753

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44374 54232 44334 40623 44643 54705 54875

1300 05 78 78 leapin.com.au

DisabilitySupportGuide.com.au

197

Let us take the stress out the NDIS for you. Let us take the

stress out of the NDIS for you. We are Australia’s largest plan manager, which means we have the experience to help you get the most out of your NDIS plan.

Prompt Payment

We pay most invoices within 3 working days.

Freedom of Choice

Choose any service providers – not just NDIS-registered providers.

Up-To-Date Budget Tracking

View your budget at any time using our secure portal or app, or by getting in touch with us.

NDIS Experts

We know the NDIS inside-out and we can help you unlock your plan’s potential.

No Cost To You

Our fees are paid for separately by the NDIS and don’t come out of your support budget. Scan the QR code to find out more. Connect with us...

198

myplanmanager.com.au welcome

1800 934 170 myplanmanager.com.au

TAS

Advisors Tasmania Services

Provider Name Location Phone Providers servicing all of TAS Rosny Park 0400 976 594 Access2Choice Carer Solutions Australia TAS

Newstead 1300 729 839

Expression Australia

New Town 03 6228 1955

HR+

Launceston 03 6332 8600

Leap in! Plan Management

1300 057 878

Leaps Ahead Early Intervention

Sandy Bay 03 6273 7505 Hobart 03 6232 8750

Life Without Barriers TAS

1800 634 748

Lifestyle Solutions Mobile Tasmania Occupational Therapy

Kingston 0409 006 485 1800 861 272

My Plan Manager

1800 636 377

NDSP Plan Managers Neuropsychology Tasmania

Sandy Bay 03 6286 7729

Relationships Australia Tasmania

New Town 1300 364 277

Richmond Futures

South Hobart 03 6169 1188

Vincent Industries

Wynyard 03 6442 3538

Providers servicing East Coast region Legana 0475 297 729

Adapt Occupational Therapy

Moonah 1300 227 827

Community Based Support M&M Support Solutions

Newnham 0417 095 226

Physiofit

Launceston 03 6344 9799

Storms Disability Services

Scamander 0428 756 010

Support Coordination Service

Greens Beach 0438 367 425

How to Read see page 271 Area Map page 266

• • • • • • • • • • • • • • •

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Anglicare Tasmania

Hobart 1800 243 232 Hobart 03 6234 4594 Moonah 1300 227 827

Community Based Support Duharte Consulting EPIC Assist

Seven Mile Beach 0408 060 879 North Hobart 13 37 42

Hobart City Mission

Hobart 03 6215 4200

In2Change Consultancy

Hobart 0499 915 424

Louise O’kelly Note: 1. Pages 149, 154, 163, 166, 169, 255

West Hobart 0408 101 741

• •

• • • •

•

•• •• • • • •• •

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• • • •

•• • • • •• • • •

Provides servicing Hobart and the South region Geeveston 0475 459 014 All About You - Disability Services

Bethlehem House

DSG Web ID

Reg

Advisors Tasmania

Age Groups

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45822 •• 45652 •• 172, 180, 189, • • 197, 200, 206 52050

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45564

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45709 94, 165

45714

Note 1

40432

55444 178, 185, 193, 198, 203 40502 IBC 48287

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45727

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45608 45776 45813 45680 55353

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45608

55363 55388 40257 93

45666 55416 45723

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DisabilitySupportGuide.com.au

199

TAS Services

How to Read see page 271 Area Map page 266

Advisors Tasmania

Age Groups

R eg

Provider Name Location Phone Provides servicing Hobart and the South region (continued) Dowsing Point 03 6278 1771 Nexus

DSG Web ID

OnTrack Tasmania

Glenorchy 1800 668 722 Hobart 1300 067 842

Possability

Glenorchy 03 6272 8877

Tastex Knitwear The Mobile Speech Pathology Service

Kingston 0408 004 723 Hobart 1800 252 436

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Your Hobart Health - Ali Morse Providers servicing Launceston Tamar and the North region Moonah 1300 225 369 Able Australia Services - Tasmania Anglicare Tasmania

Hobart 1800 243 232

Catherine Merry Consulting

Newstead 0400 042 001

Community Based Support

Moonah 1300 227 827

Disability Support Coordination Tasmania Launceston 03 6334 6424 North Hobart 13 37 42 EPIC Assist M&M Support Solutions

Newnham 0417 095 226

Greens Beach 0438 367 425 Support Coordination Service Providers servicing North West region Wynyard 0447 647 838 Ability Physio NW Anglicare Tasmania Community Based Support

Hobart 1800 243 232 Moonah 1300 227 827

Disability Support Coordination Tasmania Launceston 03 6334 6424 North Hobart 13 37 42 EPIC Assist Multicap Tasmania

Burnie 03 6431 3211

Resolve Physiotherapy

Devonport 03 6406 5133

Shore Care

Ulverstone 0437 063 298

St Michael’s Association

Newstead 03 6331 7651

Support Coordination Service

Greens Beach 0438 367 425

Youth Family and Community Connections Devonport 03 6423 6635 Providers servicing Wilderness West region Geeveston 0475 459 014 All About You - Disability Services Anglicare Tasmania Community Based Support

Hobart 1800 243 232 Moonah 1300 227 827

Devonfield Enterprises

Devonport 03 6424 6133

ELPE Health

Ulverstone 03 6425 6901

Hobart City Mission

Hobart 03 6215 4200

M&M Support Solutions

Newnham 0417 095 226

Shore Care

Ulverstone 0437 063 298

Hobart 0455 498 963 Therapy Tasmania Youth Family and Community Connections Devonport 03 6423 6635

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55457 45780 45826 55502 45569 47949 92

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45576 45597

45608 45857 40257 45727

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45755

45680 55348 92

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45608 45857 40257 45751 55480 45803 45809 45680 45867 55353

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45608 45625 45636

45666 45727 45803 45728 45867

1300 05 78 78 leapin.com.au

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Disability Support Guide Eastern Australia 2021/22

VIC

Advisors Victoria Services

Provider Name Location Providers servicing all of VIC

Phone

Amana Disability Services

Tarneit 0402 138 836

Assigned Guardian Angel

Melbourne 0451 267 698

Brighter Futures Healthcare BudgetNet Plan Management Care Support Network (mycsn)

Narre Warren 1300 808 909 Melton 1300 402 568 Mooroolbark 1300 177 577

Eltham Choice Support Management Delba Counselling and Consulting Service Narre Warren Empower Support Services For Disabilities Kingsville Impactful Education - Heather Dorothy Pollock Bendigo Scoresby Instacare Plan Managers

03 9439 5736 1300 335 222 03 9044 3259 0408 525 526 1300 002 221

Joining The Dots

Thornbury 0411 367 852

La Trobe University

Bundoora 03 9479 2900

Leap in! Plan Management

1300 057 878

Lifeful Coordination And Management Ballarat Central 1800 543 338 Lifestyle Solutions

1800 634 878

Me Well

Preston 1800 258 258

mecwacare

Malvern 1800 163 292

Mind Australia My Plan Manager NDSP Plan Managers Nile Group Recruitment Agency Noah’s Ark Inc. Occupational Therapy Group Onboard Supports Real Life Choices Reliance Plan Management Sign for Work Spectrum Plan Management

Heidelberg 1300 286 463 1800 861 272 1800 636 377 Melbourne 03 9221 6328 Malvern 1800 819 140 Ascot Vale 0448 699 153 0405 139 143 Epping 1300 757 628 Glen Waverley 0488 788 806 Melbourne 03 9539 5309 South Morang 0414 486 651

Thorne Harbour Health

Melbourne 03 9865 6700

Victorian Continence Resource Centre

Heidelberg 03 9816 8266

Yooralla

Melbourne 03 9666 4500

How to Read see page 271 Area Map page 269

DSG Web ID

Reg

Advisors Victoria

Age Groups

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VIC Services

How to Read see page 271 Area Map page 269

Advisors Victoria

Age Groups

R eg

Provider Name Location Phone Providers servicing Barwon South West region Geelong 1300 012 293 Barwon Child Youth & Family

DSG Web ID

Bellarine Community Health

Point Lonsdale 1800 007 224

Bethany Community Support

Hamlyn Heights 03 5278 8122

Brophy Family and Youth Services

Warrnambool 03 5561 8888

Chris Mackey and Associates

Geelong West 03 5224 1222

Colac Otway Region Advocacy Service Distinctive Options

Colac 03 5232 1009 Sunbury 03 9740 7100

Diversitat

Geelong West 03 5221 6044

ermha365

Dandenong South 03 9706 7388 Newtown 03 5229 4965

Foundations Family Nutrition

North Geelong 03 5221 2984 Gateways Support Services Geelong and Surrounds Occupational Therapy Highton 0407 728 299 Newcomb 03 5248 7079 Geelong Rehabilitation Centre genU

Highton 1300 558 368

Hands of Change

Meredith 0408 822 112

Coburg North 03 9326 0266 Happy Feet Pedorthics Heart 2 Heart Community Respite Carer Service Lovely Banks 0475 280 691 Werribee 03 9741 5222 Hopscotch and Harmony West Footscray 1300 032 774

Independence Australia Katherine Burchall

Highton 0430 735 161

Kids Plus Foundation

Geelong 03 5223 1475

Kyeema Support Services

Portland 03 5523 5999

Lancaster Consulting Australia

Balwyn North 03 8652 1674

Leisure Networks Association

South Geelong 03 5222 3911

Mackillop Family Services

Rippleside 03 9680 8444

Mill Park Community Services Group

Mill Park 03 9404 4565 Blackburn 1800 042 138

Multiple Sclerosis

Belmont 0488 096 777

OKAY Therapy

South Melbourne 03 5975 7644

OzChild

Ocean Grove 0431 892 352

Sarah Kilpatrick

See Change Supported Accommodation Portarlington 03 5259 1771 Horsham 03 5381 2076 Simply Helping South West Southern Stay Disability Services

Warrnambool 03 5564 3444 Colac 03 5231 3199

Talk to Me Speech Pathology Thomas Kearney Exercise Physiologist Torquay 0458 201 296 Noble Park North 1300 797 556 Transform Physio Wathaurong Aboriginal Co-Operative North Geelong 03 5277 0044 Warrnambool 1300 521 511 WDEA Works

Providers servicing Gippsland region Wonthaggi 03 5672 5598 About Bass Coast Hearing

Applied Communication Skills

Clifton Hill 0407 985 376

Barrier Breakers

Traralgon 03 5174 4588

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Disability Support Guide Eastern Australia 2021/22

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VIC Services

How to Read see page 271 Area Map page 269

Advisors Victoria

Age Groups

R eg

Provider Name Location Phone Providers servicing Gippsland region (continued) Carlton North 1300 366 226 Brain Rehabilitation Consultancy

DSG Web ID

Central Gippsland Health

Sale 03 5143 8600

Connecting2Australia

Frankston 1300 111 212

Essence Community Care

Braybrook 03 9118 4141

Gippsland Lakes Complete Health Gippsland Southern Health Service Headway Gippsland Interchange Gippsland Lancaster Consulting Australia Latrobe Valley Enterprises

Lakes Entrance 03 5155 8300 Leongatha 03 5667 5555 Newborough 03 5127 7166 Morwell 1300 736 765 Balwyn North 03 8652 1674 Morwell 03 5134 1555 Drouin 1300 648 248

Matchability

Warragul 03 5624 3400

Mawarra Centre Peninsula Speech Plus

Mornington 03 5975 1500

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Simply Helping Gippsland South and West Lynbrook 03 9799 4676 Frankston 03 9773 6044 Statewide Autistic Services Windermere Child and Family Narre Warren 1300 946 337 Services Providers servicing Grampians Central West region Delacombe 03 4343 2313 All Required Care Horsham 03 5382 0333

AXIS Worx Ballarat Community Health

Lucas 03 5338 4500

Ballarat Regional Industries

Mitchell Park 03 5342 6500

Chris Mackey and Associates Christine Phillips Distinctive Options Essence Community Care

Geelong West 03 5224 1222 Ballarat Central 0417 593 416 Sunbury 03 9740 7100 Braybrook 03 9118 4141

Function Therapy

Horsham 03 5379 3863

Geelong Orthotics

Geelong 03 5224 2200

genU

Highton 1300 558 368

Hands of Change

Meredith 0408 822 112

InMind Solutions

Alfredton 03 5334 2822

Lancaster Consulting Australia

Balwyn North 03 8652 1674

Liz Charles Physiotherapy Services

Windermere 03 5343 2554

Michelle French & Associates

Fitzroy North 03 9489 5381

Neurological Occupational Therapy Services Musk 0414 752 112 Golden Square 03 5441 4333 OAPL Bendigo Hamilton 03 5571 9157

Physio Freedom

Ararat 03 5352 3084

Pinnacle Simply Helping South West

Horsham 03 5381 2076

South West Disability Services- SWTAFE Warrnambool 03 5564 8720 Southern Stay Disability Services

Warrnambool 03 5564 3444 Skenes Creek 0427 376 101

Tanja Brunner Wimmera Speech Pathology

Glenlee 03 5397 4214

Windarring

Kyneton 03 5422 7001

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Disability Support Guide Eastern Australia 2021/22

VIC Services

How to Read see page 271 Area Map page 269

iste C O R red ND IS P E rovi C AP de r I TA C AP L AC Asse I T Y ssm Case ent Co Edu ordina tion cati Emp on Sup por loy Fina ment S t nc i a upp Inte l Supp ort rve ort Plan ntion S u M pp Sup anager ort s por Oth t Coord er inat ion Sup por t Sup delive por red 0 - 4 t delive at hom red ye in p e 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years yea rs Adve Pag rtiseme e nt

Advisors Victoria

Age Groups

R eg

Provider Name Location Phone Providers servicing Goulburn Valley region

DSG Web ID

ACare OT

Craigieburn 03 9333 7926

Advisory Care

Violet Town 0408 653 417

Community Living and Respite Services ConnectGV Echuca Regional Health Essence Community Care GV Health Kyabram District Health Service

Echuca 03 5480 2388 Shepparton 03 5821 2466 Echuca 03 5485 5801 Braybrook 03 9118 4141 Shepparton 03 5832 2322 Kyabram 03 5857 0200

Menzies Support Services

Alexandra 03 5772 1888

Natural Hearing

Healesville 03 5962 1190

Nexus Primary Health

Broadford 1300 773 352

Peter McCoy

Echuca 0419 809 983

The Neuro Practice

Eaglehawk 03 5446 2027

The Rupsey Centre

Nathalia 0439 440 590

Thomas Kearney Exercise Physiologist

Torquay 0458 201 296

WDEA Works

Warrnambool 1300 521 511

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VIC Services

Provider Name Location Phone Providers servicing Loddon Mallee Asteria Services

Maryborough 03 5459 0300

Ballarat Regional Industries

Mitchell Park 03 5342 6500

Chris Mackey and Associates

Geelong West 03 5224 1222

Connecting2Australia Distinctive Options

Frankston 1300 111 212 Sunbury 03 9740 7100

Essence Community Care

Braybrook 03 9118 4141

Ganesh Kuppa

Rockbank 0401 442 053

genU

Highton 1300 558 368

In Leaps & Bounds

Mildura 03 5022 9663

Interchange Loddon-Mallee Region

Bendigo 03 5441 1599

Jan Nathan Occupational Therapy Services Chewton 0428 993 520 Lancaster Consulting Australia Mallee Family Care Mambourin Enterprises

Balwyn North 03 8652 1674 Mildura 03 5023 5966 Derrimut 03 9731 9200

Peter McCoy

Echuca 0419 809 983

Sunraysia Residential Services

Mildura 03 5022 1741

Trio Support Services

Mildura 03 5022 7778 Warrnambool 1300 521 511

WDEA Works

Kyneton 03 5422 7001

Windarring

Providers servicing Melbourne region Greensborough 0430 242 261

Ability Rehab

1300 233 673

Afford Alkira Centre

Box Hill 03 9890 1365

Blossom Early Years Services

Epping 0403 722 425

BOK Psychology

Niddrie 0409 950 671

Connecting2Australia

Frankston 1300 111 212 Heathmont 03 9879 1168

Daisy Homes

South Morang 1300 234 263

DPV Health EACH

Ringwood 1300 003 224

Essence Community Care

Braybrook 03 9118 4141 Tottenham 1300 809 566

FBA CARE Focus Support Services Gateways Support Services

Mernda 0412 623 877 North Geelong 03 5221 2984

genU

Highton 1300 558 368

Happycarers

Derimut 03 8382 2232

healthAbility

Eltham 03 9430 9100

iCare Connections

Croydon 0490 184 979

How to Read see page 271 Area Map page 269

DSG Web ID

R eg

Advisors Victoria

Age Groups

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Disability Support Guide Eastern Australia 2021/22

VIC Services

iste C O R red ND IS P E rovi C AP de r I TA C AP L AC Asse I T Y ssm Case ent Co Edu ordina tion cati Emp on Sup por loy Fina ment S t nc i a upp Inte l Supp ort rve ort Plan ntion S u M pp Sup anager ort s por Oth t Coord er inat ion Sup por t Sup delive por red 0 - 4 t delive at hom red ye in p e 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years yea rs Adve Pag rtiseme e nt

Advisors Victoria

Age Groups

How to Read see page 271 Area Map page 269

R eg

Provider Name Location Phone Providers servicing Melbourne region (continued)

DSG Web ID

Independence Australia

West Footscray 1300 032 774

Knoxbrooke

Ferntree Gully 03 9758 3666

Lancaster Consulting Australia

Balwyn North 03 8652 1674 Rippleside 03 9680 8444

Mackillop Family Services Matchability

Drouin 1300 648 248

Mind Ur Body

Greensborough 0409 505 071

Montmorency Kids Clinic

Montmorency 03 9432 6826

Nadrasca

Nunawading 03 9873 1111

OC Connections Octagon Disability Support OKAY Therapy ONCALL Group Australia Onemda Peninsula Health

Oakleigh 03 9569 0603 Melbourne 0423 970 754 Belmont 0488 096 777 Surrey Hills 03 9896 2468 Doncaster East 03 9842 1955 Frankston 1300 665 781

Peninsula Speech Plus

Mornington 03 5975 1500

Respite Now

Camberwell 1300 791 562

Simply Helping Greater Eastern

Croydon 03 9735 5348

SkillsPlus

Frankston 03 9784 0400

Spectrum Migrant Resource Centre Statewide Autistic Services The Bridge Victoria Community Living Wallara Australia

Dallas 1300 735 653 Frankston 03 9773 6044 Dandenong 1800 274 343 Kew 03 9852 8250 Dandenong 03 9767 3336

Windermere Child and Family Services Narre Warren 1300 946 337 Yarra Ranges Special Developmental School Mount Evelyn 03 9736 2499 Providers servicing North East region A1 - My Care Provider (NDIS)

Wangaratta 1300 998 774

Applied Communication Skills

Clifton Hill 0407 985 376

Aware Programs

Wodonga 02 6059 0400

Gateway Health

Wodonga 02 6022 8888

Hearing Professionals

Ivanhoe 1300 768 108

Mansfield Autism Statewide Services

Mansfield 03 5775 2876

Menzies Support Services

Alexandra 03 5772 1888

Murray Valley Centre

Wodonga 02 6024 1647

Site Disability Services

Wodonga 02 6024 7988

The Leap Centre

Wodonga 02 6024 1809

WHR Allied Health

Torquay 0431 556 720

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DisabilitySupportGuide.com.au

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Equipment & Technology

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Disability Support Guide Eastern Australia 2021/22

Equipment & Technology

About Equipment & Technology You can use the wide range of equipment and technology that is available to help you with tasks you wouldn’t normally be able to do, or to make them easier and safer for you to do them.

These devices or systems can give you confidence with everyday living by assisting with mobility, communication and personal care. They may also reduce the need for assistance from another person and in some cases, may prevent or slow the development of further impairment.

Common equipment such as handrails or bathroom chairs can be purchased

‘of the shelf’ while others, such as a prosthesis, can be tailored specifically for your needs. Technology can also be used to make life easier by modifying devices and appliances, such as vehicles and beds to make them easier to access or operate. As technology is ever changing, it is worthwhile checking in to see what new products could benefit you.

On the following pages we explain what different Equipment & Technology options there are and how they can help you. You’ll find a list of providers

servicing Eastern Australia in the Equipment & Technology directory starting on page 215.

The transformation of Issy

People with a disability deal with an ongoing struggle to cope with the restrictions resulting from their impairment.

It is often a daily battle with their personal functioning as well as functioning in the world; be it at home, school, community or life in general.

For 3 1/2 year old Issy, who lives with severe cerebral palsy, cannot walk or talk and has associated cognitive delays, the impact of MyBurrow® was a ‘life changing’ event. “She has started to talk while exploring her MyBurrow. She responds really well to it. It’s been wonderful for me to watch,’ says Issy’s mum Lauren.

MyBurrow is a portable fabric pop‑up space that can be attached to a carpet through velcro, where it creates a flexible environment that can be explored or simply be a safe place to play, read or engage with others.

Having seen the impact of occupational therapy tools on learning in a clinical environment, Special Education teacher Dimitra Baveas went looking for a way to incorporate clinical therapy into all learning environments. “I realised that there was a gap in the ability to transfer the teaching and learning from a clinical situation into a classroom situation,” Ms Baveas says. MyBurrow was developed to aid children and adults struggling because of issues with self-regulation, anxiety and sensory stimulation and is particularly useful for people with social or communication issues, delayed motor skills or trouble with concentration and attention. It transformed Issy from a non-verbal, immobile and socially disconnected child to a vocalising, laughing and physically active young girl, who now demonstrates direct interaction with her mother and others around her.

Photo source: Supplied

“She absolutely loves MyBurrow,” says Lauren. “She moves so much more than I’ve seen her move in everyday life.

“It’s obviously a different experience and a different sensory environment that she doesn’t get in any other way.”

“She feels safe in there and becomes much more vocalised than at any other time. Case study provided by MyBurrow.

Find out more at MyBurrow.com.au

DisabilitySupportGuide.com.au

211

Aids and equipment Some common aids and equipment that can help you go about your daily tasks include:

⃝ visual/hearing equipment such as hearing aids or a large print computer keyboard

⃝ mobility equipment like a walking frame or a wheelchair

Equipment & Technology

⃝ assistive equipment such as shower chairs, lifters and bed barriers ⃝ aids for daily living such as modified eating utensils ⃝ orthotics and prosthetics for example artificial body parts or splints and braces ⃝ sensory regulation and educational toys. These supportive aids and equipment can be included in your NDIS plan and funded through the Scheme to either hire or buy.

You can speak to your plan manager or Local Area Coordinator about what tasks you believe can be made easier with the use of aids or equipment.

You can find providers that offer a range of aids and equipment in the directory tables starting on page 215.

Assistive technology Assistive technology is any device, system or design used to help you perform functions that you find difficult.

If you have a physical or intellectual disability, assistive technologies can be

critical in allowing you to communicate, participate in everyday tasks and achieve

independence. These technologies can also benefit your support network such as

your family members, carers, teachers, employers and members of the community. Assistive technologies can also be referred to as inclusive or adaptive technologies and range from manual and electronic devices.

These devices and products do not have to be costly or high-tech. Some examples of assistive technologies include automatic door openers, touch screens, adaptive video game controllers, ramps and vehicle modifications. For example, assistive technology can help someone who is vision impaired read through the use of

audio devices or adaptive utensils may allow someone with limited motor skills to eat independently.

To ensure you are getting the right assistive technology for you, it is important to seek advice from a health professional or assistive technology specialist to help

understand your goals and abilities, current environment, the location in which you will use your assistive technology and the features and options that may benefit you.

They can also help arrange the delivery of your product, assist in set-up, show you how to use the technology, answer any questions you have and provide ongoing support.

Providers that offer assistive technology in your area are listed in the directory tables starting on page 215.

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Disability Support Guide Eastern Australia 2021/22

Communication equipment If you have difficulties communicating, there are different types of equipment that

can help. Augmentative and Alternative Communication (AAC) are communication methods used to support or replace speech. These methods can be unaided, non‑electronic or electronic.

Unaided communication includes the use of hand signals and gestures, body Non-electronic communication is the use of written words, symbols, spelling

and pictures to communicate. Some examples include a communication board

or book. A communication board is a grid with two or more symbols that allows

others to interpret what you are trying to communicate through pointing. These

symbols can include pictorial objects, photographs, drawings, alphabet symbols or words.

Similarly, a communication book also works on ‘pointing’ in order to convey

a message. The books can have a range of categories inside which help with expression, such as people, emotions and food.

Electronic equipment is another great way to assist with communication.

Recorded speech devices work off recorded messages, which you select with a

switch or button. Speech Generating Devices (SGDs) are used to create messages to be spoken out loud.

Specialised keyboards allow you to type a message containing letter, word or

picture symbols. Voice amplifiers use a microphone near the person’s mouth or voice box.

It is important to consider your individual needs, cost, ease of use and options

when deciding on the communication equipment that is best suited to you. Ask a communication specialist for personalised advice before making any decisions. If you need communication equipment, turn to page 215 to find providers near you.

Educational toys For a child with disability, special needs toys can help with skill building and

learning. These educational products can help manage fidgeting, develop fine or

gross motor skills, handwriting and reading, hand function and interpersonal play. Sensory toys are particularly helpful for children with autism spectrum disorder

Equipment & Technology

language and touch cues.

or other sensory difficulties as they help children remain calm and focus their

attention. Some sensory toy examples include water or sand tables, finger paint and light up toys.

Cause and effect toys help your child develop visual motor and grasping skills by allowing them to ‘cause’ a reaction. These types of toys develop hand-eye coordination, repetitive actions and sensory exploration which is helpful for

children with autism. Some common cause and effect toys include water squirters and pop up or light up toys.

Puzzles provide many developmental benefits including improved cognitive

function, strategy and decision making. Fidget toys can help children with ADD

or ADHD. These toys promote concentration and self regulation while decreasing stress. Some examples include play dough, sensory cushions or stress balls.

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Children with oral motor difficulties can benefit from oral motor toys such as

bubbles, chewable jewellery and chewy tubes. Educational picture books also help children with disability understand common societal concepts and acceptable ways to behave.

Turn to page 215 to discover where you can find educational toys for your child.

Healthcare products

Equipment & Technology

You may find that you need some help with personal care tasks such as washing

or showering, dressing and maintaining your personal hygiene. There are products and equipments available that can help make these everyday tasks easier.

Personal hygiene products include disposable or washable incontinence products,

feeding bibs, modified hair combs and wound dressings. Medical equipment, such as syringes and enteral feeding products are also available to those who need it. You can speak to your doctor or specialist about which healthcare products are available to help your personal hygiene.

You’ll find providers that offer healthcare products in the directory starting on page 215.

Home modifications Making some adjustments around the home by changing the layout, having

special fittings installed or bringing in specialist equipment could make everyday life and activities easier for you.

These home modifications could include big changes like widening doorways for wheelchair access or lowering benches in the kitchen, or they could be as simple as installing a handrail or hiring or buying a lifting chair or a special bed.

If you’re looking into home modifications go to the Equipment & Technology directory starting on page 215 for a list of providers.

Mobility equipment If you have limited mobility or are unable to use standard forms of transport you may want to look at mobility equipment to help you get around.

There are special scooters and bikes available, as well as motorised or manual

wheelchairs, and special bicycles and tricycles for both children and adults, to help you get out and about within your community.

Go to the directory starting on page 215 to find mobility equipment providers near you.

Vehicle modifications Having your own transport to get around increases your independence, and you may be eligible for funding to modify your vehicle.

Vehicle modifications can make it easier to get in and out of your car, help

transport your wheelchair without having to lift it into the vehicle, or mean you can drive with specialised controls.

To find providers that can help with vehicle modifications turn to page 215.

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ACT

Equipment & Technology Australian Capital Territory

How to Read see page 271 Area Map page 259

Provider Name Providers servicing ACT

Location

Phone

24/7 Personal Alarm Service-Rosie by Vitalcare

1300 669 888

Ability Auto Door

1800 709 029

Acacia Medical

02 6771 4655

Achievable Concepts

0490 517 960

Acorn Stairlifts ACT Deafness Resource Centre

1800 118 364 Holder 02 6287 4393

Advanced Bionics Australia

02 8858 1600

Aleva

02 4465 1888

AOK Health

1300 790 900

Arjo

1800 072 040

Assistance Dogs Australia

1800 688 364

Atlas Health Care

1300 741 085

Avant Innovations

02 8315 2834

Avanza Rehab

0413 887 213

back to sleep

1300 854 557

Better Mobility

02 6921 1000

bettercaremarket

1300 172 151

BrightSky Australia Canberra Audiology

1300 886 601 Deakin 02 6156 4474

Capital Podiatry

Greenway 02 6293 3300

Communicate AT

02 9971 0409

Confident Care Products

1800 020 025

Crystal Healthcare Products

1800 684 878

Daargun Aboriginal Corporation

0467 619 904

Dejay Medical & Scientific

02 9838 8869

Easier Living Services

Fyshwick 02 6280 4747

Easy Living Platform Lifts

02 8116 1550

Empower Golf Australia

0466 825 044

Ergonomic Essentials

1300 798 658

Focus Disability Services

02 9029 9084

Full-Life-OT

0423 399 733

Goodhope Nursing Companion Grange Solutions Note: 1. Pages 216, 220, 225, 228, 233

Dickson 1300 302 547 02 8850 7885

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Equipment & Technology Australian Capital Territory

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ACT

How to Read see page 271 Area Map page 259

Provider Name Location Providers servicing ACT (continued) Guide Dogs ACT

Phone

Phillip 02 6285 2988

Hear for Less

1800 432 736

Holistic Incontinence

1800 103 933

Humanware Australia

02 9686 2600

Incontinence Products Direct

02 9773 0708

Jacqueline Taylor Physiotherapist

0401 047 871

Jellyfish Bedding and Mattresses

1300 484 480

Kids Develop Store

1300 022 941

Liberty Life

0452 159 311

Live Life Alarms

1800 936 774

Livingstone International

1300 306 762

Medi-Rent

1300 726 666

Mediband

1300 796 401

Mercy Health Home Care Services NSW & ACT

1300 478 776

Mobility Engineering

02 9482 4572

Motoringmobility

0404 141 906

My Burrow

0422 254 383

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Equipment & Technology Australian Capital Territory

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www.brightsky.com.au

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ACT

How to Read see page 271 Area Map page 259

Provider Name Location Providers servicing ACT (continued) Myot! Therapy Services

Phone

Hawker 0435 003 544

mySupply Store

1300 850 431

National Hearing Care

1800 676 518

Neurospace

Phillip 02 6162 0450

Night N Day

02 9531 2011

Noah’s Ark ACT Noble Healthcare Northcott (Canberra)

Isaaacs 1800 819 140 1800 780 699 Phillip 1800 818 286

Nuance Communications Australia

02 9434 2300

Online PT

0411 792 505

ORS Group

Fyshwick 1800 000 677

Pacific Disability Services

02 9188 9300

Para Mobility

1300 444 600

Polymedic

1800 426 856

Protect-A-Bed

1300 857 123

Reach & Match Redi-Lite Rodney Coleman S & M Hall Constructions

1300 556 686 0449 703 286 Richardson 0456 882 000

Sensory Connect

0421 426 228

Simavita (Aust)

02 8405 6300

Sister Sensory

0401 689 313

SOS Watch

1300 767 225

Southern Electric Scooters

Evatt 02 6258 1111

Special Needs Play Equipment

02 9725 4961

Step Ahead Paediatrics

1300 953 935

SureSafe

1300 739 991

Tali

1300 082 013

The Care Kiosk

1300 110 159

The Deaf Society

02 8833 3600

The Sensory Kids Outlet

0448 120 399

The Walking Clinic Think Mobility Total Mobility Solutions (ACT)

Lyneham 02 6249 1758 1300 881 968 Hume 02 6260 1003

Tyrex Solutions

02 4956 6860

WANTSA Medical

1300 962 800

Wheelchair Therapy

Crace 0438 507 020

Windsor Walk-in Baths

1800 983 996

Your Side

1300 134 332

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Equipment & Technology Australian Capital Territory

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NSW

Equipment & Technology New South Wales

How to Read see page 271 Area Map page 259

Provider Name Providers servicing all of NSW

Location

Acacia Medical

Armidale 02 6771 4655

Acorn Stairlifts

Belrose 1800 118 364

Active Mobility Systems

Phone

Silverwater 02 9649 2111

Atos Medical

North Sydney 1800 286 728

BrightSky Australia

Newington 1300 886 601

ClearaSound

Thornleigh 02 9481 9750

Dear Jane Medical Electric Vehicles Oceania

Roseville 02 8317 5097 Northmead 1800 940 512

HenryCare

Padstow 02 8700 3800

Inclusive Living

Waverley 0417 399 025

Lighthouse Disability Services Holdings LSR Healthcare

Parklea 0490 387 325 Baulkham Hills 1300 859 767

Medi-Rent

Matraville 1300 726 666

Motoringmobility

Morisset 0404 141 906

Night N Day

Caringbah 02 9531 2011

OAPL

Alexandria 1300 866 275

Oscar’s TechHUB

Cooma 0447 465 212

PADS (Personal Assistance Dog Solutions) ParaQuad NSW

Mudgee 0458 755 757 Newington 02 9132 4253

RehaCare

Cherrybrook 1300 653 522

Special Needs Australia Starfish Education Centre TabTimer

Forster 02 6557 6365 Kiama 0490 515 957 Alexandria 1300 822 846

Tecuris

North Sydney 1800 832 874

United Support Services

Sydney 02 9569 5546

Providers servicing Blue Mountains region

Access Therapy

South Hurstville 0422 458 837

All Abilities Therapy Atam Building Services Better Rehabilitation Empower Golf Australia iPHYSIO Australia Note: 1. Pages 216, 220, 225, 228, 233

Penrith 02 4731 3469 Cherrybrook 1300 656 899 Maroubra 0459 740 979 Hunters Hill 0466 825 044 Belmore 02 9718 1906

Reg

Equipment & Technology New South Wales

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Disability Support Guide Eastern Australia 2021/22

NSW Services

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Equipment & Technology New South Wales

Age Groups

How to Read see page 271 Area Map page 259

R eg

Provider Name Location Phone Providers servicing Blue Mountains region (continued) LiveBetter Community Services NSW

Orange 1800 580 580

Reboundrehab

Liverpool 1300 667 544

Simplicity Care

Harris Park 0481 941 439

Victoria Tower Medical

Burwood 02 8322 9000

Astley Pharmacy and Mobility

St Marys 02 9673 2212

Providers servicing Capital Country region

Better Mobility

Wagga Wagga 02 6921 1000

Daargun Aboriginal Corporation

Braidwood 0467 619 904

Everyday Independence

Epping 1300 179 131

Focus Disability Services

Strathfield 02 9029 9084

Independent Living Supplies

Nowra 02 4421 3383

Lightning Mobility

Queanbeyan East 02 6297 6672

Mercy Health Home Care Services NSW & ACT Optimum Health Solutions Liverpool

1300 478 776 Moorebank 02 8599 6281

Scope Home Access South West Mobility

Dapto 1300 765 887 Smeaton Grange 1300 070 948

Universal Disability Care

Ruse 02 4625 6046

Providers servicing Central Coast region

Astley Pharmacy and Mobility

St Marys 02 9673 2212

Coast Rehab

Erina 0478 453 991

Everyday Independence

Epping 1300 179 131

Focus Disability Services

Strathfield 02 9029 9084

Long Jetty Mobility Centre

Long Jetty 02 4332 4484

Toukley World of Bikes

Toukley 02 4396 6388

Wheelchair Sales InDesign

Prestons 02 9607 2233

Clever Bees Paediatric Occupational Therapy

Fern Bay 0457 481 985

Providers servicing Central NSW region

Cowra Information & Neighbourhood Centre

Cowra 02 6340 1100

LiveBetter Community Services NSW

Orange 1800 580 580

National Clinical Services

Armidale 1300 301 639

Orana Disability Sales and Service Universal Disability Care

Dubbo 02 6882 9029

Providers servicing Hunter region

AbilityLiving-MyWay Barefoot Freedom

Ruse 02 4625 6046

New Lambton Heights 1300 692 569 St Leonards 02 9438 5554

Capable Spaces

Wallsend 0491 096 442

Chisholm Community Health Care

Thornton 0427 364 342

Everyday Independence

Epping 1300 179 131

Hunter Performance Physiotherapy

East Maitland 02 4046 9850

Neuro Alliance

East Maitland 1300 955 941

Recovery Station

Toronto 02 4959 2211

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DisabilitySupportGuide.com.au

219

NSW

Provider Name Location Phone Providers servicing Hunter region (continued) Scooters & Mobility Gosford and Lake Macquarie Areas Green Point 02 4367 4200 Scope Home Access The Deaf Society

Dapto 1300 765 887 Parramatta 02 8833 3600

Wheelchair Sales InDesign

Prestons 02 9607 2233

Bi-Rite Electrical Goulburn

Goulburn 02 4821 1911

iste C O R red ND IS P E rovi C AP de r I TA C AP L AC Assi I T Y stiv Com e Techn mu olo Edu nicatio gy cati n E Hea onal To quipm ent lthc ys Hom are eM Mob odific atio ilit Veh y Equip ns icle me Oth Modifi nt er cati ons 0-4 yea r 5-1 s 2y 13 - ears 17 18 - years 64 65+ years yea Adve rs r Pag tiseme e nt

How to Read see page 271 Area Map page 259

• • • •

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Providers servicing New England North West region

Connect Hearing Disability Driving School

McMahons Point 1800 693 277 Oatley 0411 727 233

LiveBetter Community Services NSW

Orange 1800 580 580

National Clinical Services

Armidale 1300 301 639

Recovery Station

Toronto 02 4959 2211

Safety In Focus

Narrabri 02 6792 2342

Valley Occupational Therapy

Singleton 0415 138 928

Walk Easy Pedorthics Australia

Tamworth 02 6766 3153

Providers servicing North Coast region

Angel’s Occupational Therapy Service Better Rehabilitation

Kungala 0422 889 414 Maroubra 0459 740 979

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Equipment & Technology New South Wales

Services

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Supporting NDIS participants since 2013

www.brightsky.com.au

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Disability Support Guide Eastern Australia 2021/22

NSW

Equipment & Technology New South Wales How to Read see page 271 Area Map page 259

R eg

Provider Name Location Phone Providers servicing North Coast region (continued)

Age Groups

iste C O R red ND IS P E rovi C AP de r I TA C AP L AC Assi I T Y stiv Com e Techn mu olo Edu nicatio gy cati n E Hea onal To quipm ent lthc ys Hom are eM Mob odific atio ilit Veh y Equip ns icle me Oth Modifi nt er cati ons 0-4 yea 5 - 1 rs 2y 13 - ears 17 18 - years 64 65+ years yea Adve rs r Pag tiseme e nt

Services

Coast OT

Sawtell 0418 699 785

Empower Golf Australia

Hunters Hill 0466 825 044

Gloucester Home Maintenance Project

Gloucester 02 6558 1050

LiveBetter Community Services NSW

Orange 1800 580 580

Macleay Options

West Kempsey 1800 462 253

Meot

Lennox Head 0415 963 316

Momentum Collective

Tweed Heads 1300 900 091

National Clinical Services

Armidale 1300 301 639

Total Rehab

Tweed Heads 0402 990 989

Willaid Health Care Equipment

North Boambee Valley 02 6651 7900

Amber Baird Speech Pathology

Wentworth 0428 272 271

Providers servicing Outback NSW region

Connect Hearing

McMahons Point 1800 693 277

LiveBetter Community Services NSW

Orange 1800 580 580

National Clinical Services

Armidale 1300 301 639

Orana Disability Sales and Service Universal Disability Care

Dubbo 02 6882 9029 Ruse 02 4625 6046

Providers servicing Riverina region

Avanza Rehab Better Mobility Eden Healthcare Solutions - Albury Lightning Mobility LiveBetter Community Services NSW Mercy Health Home Care Services NSW & ACT National Clinical Services Synergy Healthworks Total Angles

Neutral Bay 0413 887 213 Wagga Wagga 02 6921 1000 Albury 02 6041 9700 Queanbeyan East 02 6297 6672 Orange 1800 580 580 1300 478 776 Armidale 1300 301 639 Wagga Wagga 02 6921 3390 Temora 0402 291 544

Providers servicing Snowy Mountains region

Ashlee Tronerud Bi-Rite Electrical Goulburn Country Mobility Trends Daargun Aboriginal Corporation Lightning Mobility Monaro Early Intervention Service National Clinical Services

Queanbeyan 0421 160 343 Goulburn 02 4821 1911 Cooma 02 6452 5525 Braidwood 0467 619 904 Queanbeyan East 02 6297 6672 Cooma 02 6452 7424 Armidale 1300 301 639

Providers servicing South Coast region

Alkira Wheelchair Services

Baulkham Hills 1300 582 022

Bi-Rite Electrical Goulburn

Goulburn 02 4821 1911

Chase Rehab

Woronora Heights 0438 346 185

Daargun Aboriginal Corporation

Braidwood 0467 619 904

Focus Disability Services

Strathfield 02 9029 9084

Independent Occupational Therapists

Corrimal 02 4284 9773

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Equipment & Technology New South Wales How to Read see page 271 Area Map page 259

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Provider Name Location Phone Providers servicing South Coast region (continued)

Age Groups

iste C O R red ND IS P E rovi C AP de r I TA C AP L AC Assi I T Y stiv Com e Techn mu olo Edu nicatio gy cati n E Hea onal To quipm ent lthc ys Hom are eM Mob odific atio ilit Veh y Equip ns icle me Oth Modifi nt er cati ons 0-4 yea r 5-1 s 2y 13 - ears 17 18 - years 64 65+ years yea Adve rs r Pag tiseme e nt

Services

Lightning Mobility National Clinical Services

Queanbeyan East 02 6297 6672 Armidale 1300 301 639

Real Therapy Solutions Campbelltown 1300 856 617 Scooters Wholesale Nowra South Nowra 02 4422 8438 Providers servicing Sydney region AAA Ability Care

St Johns Park 0427 901 166

Afford

Minchinbury 1300 233 673

Atam Building Services

Cherrybrook 1300 656 899

Avanza Rehab

Neutral Bay 0413 887 213

Better Mobility

Wagga Wagga 02 6921 1000

CORE Community Services

Fairfield 02 8717 1500

Cross Care NDIS

Smithfield 02 8074 1888

DIL SE CARE

Parramatta 02 8488 8000

DriveAbility Rehab

Bexley North 0458 571 526

Everyday Independence

Epping 1300 179 131

Focus Disability Services

Strathfield 02 9029 9084

Greg Selwood Occupational Therapy Home Modification Solutions Independent Occupational Therapists

Clovelly 0447 815 706 Caringbah 02 9524 1100 Corrimal 02 4284 9773

JR Home Modifications

Unanderra 0431 378 598

Kids Focus Paediatric Services

Penshurst 02 9570 3322

Leapfrog Therapy Master Minds Psychology & Educational Services

Hunters Hill 0414 455 185 Parramatta 0491 072 062

Neurotek

Haberfield 1300 766 482

Optimum Health Solutions Liverpool

Moorebank 02 8599 6281

Physio Inq

Lavender Bay 1300 731 733

REDISABILITY

Oran Park 0402 089 871

Rehabilitation and Exercise Needs Shine Therapy Services Starz Health

Auburn 0433 469 387 Schofields 0421 860 042 Wollongong 0458 958 681

Sunnyday Carers

Rydalmere 02 9838 0558

Therapy Care

Blacktown 02 9626 8119

Universal Disability Care

Ruse 02 4625 6046

Victoria Tower Medical Burwood 02 8322 9000 Providers servicing The Murray region Better Mobility

Wagga Wagga 02 6921 1000

Eden Healthcare Solutions - Albury

Albury 02 6041 9700

Live Well Occupational and Hand Therapy

Lavington 0438 507 660

LiveBetter Community Services NSW

Orange 1800 580 580

Mercy Health Home Care Services NSW & ACT National Clinical Services

1300 478 776 Armidale 1300 301 639

Shoe Solutions

St Ives 0405 602 233

Total Angles

Temora 0402 291 544

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Disability Support Guide Eastern Australia 2021/22

QLD

Equipment & Technology Queensland

How to Read see page 271 Area Map page 262

Provider Name Location Providers servicing all of Queensland ActivTec Solutions Beachwheels Australia

Wynnum 1300 304 645 Southport 07 5528 3478

BrightSky Australia Care 4 U Empower Assistance Dogs

Phone

1300 886 601 Springwood 07 3208 3785 Loganlea 07 3200 5421

Eyes and Independence

Burpengary East 0409 977 808

Guide Dogs for the Blind

Bald Hills 07 3500 9060

Ian Hainsworth

Kuranda 0466 359 283

Jellyfish Bedding and Mattresses

Carindale 1300 484 480

KWSM Group Leading Edge Prosthetics LifeTec Australia Mac & PC Doctors Ninja Babies Out and About Health Care Phoenix Hearing Instruments Special Needs Solutions

Bridgeman Downs 0407 967 117 Murarrie 07 3890 7788 Newmarket 1300 543 383 Rocklea 07 3892 2227 Burnside 0422 068 159 Deception Bay 1300 366 545 Herston 07 3852 4622 Molendinar 07 5597 4321

Surgical Engineering QLD

Brighton 07 3869 1919

The Rehab Store

Birtinya 1300 880 704

Think Mobility

Virginia 1300 881 968

AdaptAbility Therapy Services

Bulimba 07 3899 5802

Providers servicing Brisbane region

Afford

1300 233 673

Bloom Lifespan Therapy Services

Upper Mount Gravatt 07 3343 2141

Centenary Occupational Therapy

Westlake 1300 522 082

Footprints in Brisbane Katherine Underwood Occupational Therapy LTTS Momentum Collective Physio Labs

Fortitude Valley 07 3252 3488 Yeronga 0450 909 851 Everton Park 1300 994 854 1300 900 091 Ormeau 07 5610 1933

Qspec Building Mobility Solutions

Maroochydore 1300 781 774

Scott Street Mobility Solutions Note: 1. Pages 216, 220, 225, 228, 233

Toowoomba 07 4639 3977

Reg

Equipment & Technology Queensland

Age Groups

Services

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224

40433 44536 53418 40540 40563 40662

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QLD

How to Read see page 271 Area Map page 262

Provider Name Location Phone Providers servicing Brisbane region (continued) Therapy Alliance Group Ubuntu Health Solutions

Toowoomba 1300 661 945 Robina Town Centre 0487 000 260

Well & Able

Brendale 07 3448 0446

AdaptAbility Therapy Services

Bulimba 07 3899 5802

Big Mike’s Batteries & Mobility Scooters

West End 07 4427 5622

Coastal Rehab

Buddina 07 5478 3719

Providers servicing Central Queensland region

Complete Mobility & Rehab Envigor Home Care LiveBetter Community Services QLD Momentum Collective Noelle Nevin

Cairns 07 4032 1140 Brendale 1300 368 446 Rockhampton 1800 580 580 1300 900 091 Chinchilla 07 4662 7664

Poetry in Motion Health RAR Therapy

Stanthorpe 07 4681 0611 Ayr 1800 734 466

Sound Solutions Therapy Services

Urraween 07 5476 2900

Warwick Friendly Society Dispensary

Warwick 07 4661 1944

R eg

Equipment & Technology Queensland

Age Groups

iste C O R red ND IS P E rovi C AP de r I TA C AP L AC Assi I T Y stiv Com e Techn mu olo Edu nicatio gy cati n E Hea onal To quipm ent lthc ys Hom are eM Mob odific atio ilit Veh y Equip ns icle me Oth Modifi nt er cati ons 0-4 yea r 5-1 s 2y 13 - ears 17 18 - years 64 65+ years yea Adve rs r Pag tiseme e nt

Services

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DSG Web ID 44825 50673 50358 56933 53631 53753 44301 53893

70, 86

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68, 160 46668 44611 43194 44714 54647 54839

Visit DisabilitySupportGuide.com.au/topics/ndis-providers for a complete overview of providers and services registered within the State or Territory. For the most up-to-date Untitled-2 about 1 2/8/21 11:06 am information providers and services listed in this Guide visit the website and enter the DSG Web ID numbers in the search field.

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QLD

How to Read see page 271 Area Map page 262

Provider Name Location Providers servicing Gold Coast region Afford Bela Menso Brain and Behaviour Centre Driving Well Occupational Therapy Footprints in Brisbane

Phone 1300 233 673

Varsity Lakes 07 5601 0104 Runcorn 0407 671 621 Fortitude Valley 07 3252 3488

Ipswich Foot and Ankle Clinic

Ipswich 07 3202 4544

Katherine Underwood Occupational Therapy

Yeronga 0450 909 851

Momentum Collective Physio Labs Reconnact Tradern Australia Care and Training

1300 900 091 Ormeau 07 5610 1933 Coolangatta 0406 471 742 Brisbane 07 3181 5655

Ubuntu Health Solutions

Robina Town Centre 0487 000 260 Providers servicing North Coast region

Access Therapy Services Bela Menso Brain and Behaviour Centre Complete Mobility & Rehab Envigor Home Care Holistic Healthcare Solutions Ingham Plaza Pharmacy

Mundingburra 07 4779 1886 Varsity Lakes 07 5601 0104 Cairns 07 4032 1140 Brendale 1300 368 446 Mundingburra 0419 150 249 Ingham 07 4776 2733

R eg

Equipment & Technology Queensland

Age Groups

iste C O R red ND IS P E rovi C AP de r I TA C AP L AC Assi I T Y stiv Com e Techn mu olo Edu nicatio gy cati n E Hea onal To quipm ent lthc ys Hom are eM Mob odific atio ilit Veh y Equip ns icle me Oth Modifi nt er cati ons 0-4 yea 5 - 1 rs 2y 13 - ears 17 18 - years 64 65+ years yea Adve rs r Pag tiseme e nt

Services

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258, 263, 50419 268 53616

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53858 44380 54121 54165 68, 160 46668

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54408 40593 54797 50673 44156 53616 44301 53893 44164 40357

Supporting NDIS participants since 2013

www.brightsky.com.au

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QLD

Equipment & Technology Queensland How to Read see page 271 Area Map page 262

R eg

Provider Name Location Phone Providers servicing North Coast region (continued)

Age Groups

iste C O R red ND IS P E rovi C AP de r I TA C AP L AC Assi I T Y stiv Com e Techn mu olo Edu nicatio gy cati n E Hea onal To quipm ent lthc ys Hom are eM Mob odific atio ilit Veh y Equip ns icle me Oth Modifi nt er cati ons 0-4 yea r 5-1 s 2y 13 - ears 17 18 - years 64 65+ years yea Adve rs r Pag tiseme e nt

Services

LiveBetter Community Services QLD

Rockhampton 1800 580 580

Micra Construction Services

Townsville 07 4795 7403

North and West Remote Health

Currajong 07 4781 9300

Optimise Health and Wellness

Ingham 07 4423 7662

Psylution Worx

Currajong 07 4728 4288

Roebuck Designer Homes Shane Firmin Carpentry

Mackay 07 4957 2855 Rasmussen 07 4774 6444

TalkHQ Speech Pathology

Hermit Park 07 4755 0225 Providers servicing Outback region

Access Therapy Services Ascend Stairlifts NQ Big Mike’s Batteries & Mobility Scooters Complete Mobility & Rehab LiveBetter Community Services QLD North and West Remote Health

Mundingburra 07 4779 1886 Townsville 1300 909 998 West End 07 4427 5622 Cairns 07 4032 1140 Rockhampton 1800 580 580 Currajong 07 4781 9300

Reben Mobility

Toowoomba 07 4633 0733

Scott Street Mobility Solutions

Toowoomba 07 4639 3977

SSS Prosthetics & Orthotics

Aitkenvale 07 4775 1323

Tyrrell Carpentry

Mount Isa 0411 207 267 Providers servicing Sunshine Coast region

AdaptAbility Therapy Services Advanced Personal Care Afford

Bulimba 07 3899 5802 Eight Mile Plains 0466 181 483 1300 233 673

Coastal Rehab

Buddina 07 5478 3719

Disability Solutions QLD

Loganlea 0412 083 428

Envigor Home Care LTTS

Brendale 1300 368 446 Everton Park 1300 994 854

Momentum Collective

1300 900 091

Paediatric Physiotherapy

Wurtulla 07 5493 3429

Smart Solutions Rehab Group Therapy Alliance Group

Maroochydore 1300 729 190 Toowoomba 1300 661 945

Well & Able

Brendale 07 3448 0446 Providers servicing Tropical North region

Ascend Stairlifts NQ Big Mike’s Batteries & Mobility Scooters Complete Mobility & Rehab D&T Martin Construction

Townsville 1300 909 998 West End 07 4427 5622 Cairns 07 4032 1140 Gordonvale 0435 028 286

Little Sparrows Speech Therapy

Westcourt 07 4019 2400

North and West Remote Health

Currajong 07 4781 9300

Optimise Health and Wellness Port Douglas District Occupational Therapy Reben Mobility

Ingham 07 4423 7662 Mossman 07 4098 2294 Toowoomba 07 4633 0733

Savaria (Australia)

Northgate 1300 736 402

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Disability Support Guide Eastern Australia 2021/22

TAS

Equipment & Technology Tasmania

How to Read see page 271 Area Map page 266

Provider Name Providers servicing all of TAS Advanced Lifecare Artas Architects Better Life Co

Location

Kings Meadows 03 6343 4825 Launceston 03 6331 2731 Hobart 03 6234 5144

BrightSky Australia Concept Carpentry and Joinery Tasmania Emergency ID Australia

Phone

1300 886 601 Seven Mile Beach 0419 356 209 Campbell Town 03 6381 1223

Equipify

Launceston 1300 452 827

Expression Australia

New Town 03 6228 1955

EzyUps Australia

Launceston 03 6777 0340

Kuver Designs

Sandy Bay 03 6225 3742

Lifetime Homes Tasmania Mader International McLean Healthcare Medifab

Rosny 0459 128 453 Penguin 03 6437 1799 Launceston 03 6331 7400 East Devonport 1300 543 343

Mobile Tasmania Occupational Therapy

Kingston 0409 006 485

PQ Tasmania Healthcare Supplies

Moonah 03 6228 9500

Priority One Independent Living and Mobility Aids Sensory Connect

Devonport 03 6424 5414 Ringwood East 0421 426 228

StGiles

Launceston 1300 278 445

TADTas

Sandy Bay 03 6223 7794

Total Health and Rehabilitation Total Outcome

Kingston Beach 0490 413 588 West Hobart 03 6231 2073

Virtue +

Kings Meadows 1300 255 546

VisAbility

Hobart 1800 484 333

WheelieSafe

Lower Sandy Bay 03 6225 2622

Wilkins International

03 9874 1033

William Ready Products

0421 552 177

Windsor Walk-in Baths

1800 983 996

Providers servicing East Coast region

Adapt Occupational Therapy

Legana 0475 297 729

Community Based Support

Moonah 1300 227 827

Eastern Audiology Services Note: 1. Page 216, 220, 225, 228, 233

Rosny 03 6244 1993

Reg

Equipment & Technology Tasmania

Age Groups

Services

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DSG Web ID 45565 40070 45848

Note 1

40123 55381 40246 45641 45822 49153 40410 45717 55434 45738 40471 55444 55467 40573 48021 60402 45816 45729 45847 45571 45795 40747

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DisabilitySupportGuide.com.au

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TAS

How to Read see page 271 Area Map page 266

Provider Name Location Phone Providers servicing East Coast region (continued) Launceston Orthotic and Prosthetic Service Mobility 4 All

Newstead 03 6312 5980 Derwent Park 03 6273 8300

U-Turn Driver Assessment & Training

Newstead 0408 572 327

Community Based Support

Moonah 1300 227 827

R eg

Equipment & Technology Tasmania

• ••• ••• •• • ••

Providers servicing Hobart and the South region

Eastern Audiology Services Empower Golf Australia

Rosny 03 6244 1993 0466 825 044

Grow Occupational Therapy

Carlton 03 6265 9281

Hockley Speech Pathology

Bellerive 0423 072 265

Jenene Oates

Alonnah 0488 942 763

Mobility 4 All

Derwent Park 03 6273 8300

Mosaic Support Services

New Town 03 6244 9444

Mouthworks

Lindisfarne 03 6218 2887

Philp Lighton Architects

Launceston 03 6331 2133

Rehab Alive OT Services

Sandy Bay 0428 547 000

Tas Wheelchair Transport The Mobile Speech Pathology Service

Austins Ferry 0407 813 302 Kingston 0408 004 723

Age Groups

iste C O R red ND IS P E rovi C AP de r I TA C AP L AC Assi I T Y stiv Com e Techn mu olo Edu nicatio gy cati n E Hea onal To quipm ent lthc ys Hom are eM Mob odific atio ilit Veh y Equip ns icle me Oth Modifi nt er cati ons 0-4 yea r 5-1 s 2y 13 - ears 17 18 - years 64 65+ years yea Adve rs r Pag tiseme e nt

Services

• • • • • • • • • • • • •

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DSG Web ID 45701 55368 45574

45608 45633 41742 45560 45786 45683 55368 45748 45615 45775 45787 45790 55502

Supporting NDIS participants since 2013

www.brightsky.com.au

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TAS Services

iste C O R red ND IS P E rovi C AP de r I TA C AP L AC Assi I T Y stiv Com e Techn mu olo Edu nicatio gy cati n E Hea onal To quipm ent lthc ys Hom are eM Mob odific atio ilit Veh y Equip ns icle me Oth Modifi nt er cati ons 0-4 yea 5 - 1 rs 2y 13 - ears 17 18 - years 64 65+ years yea Adve rs r Pag tiseme e nt

Equipment & Technology Tasmania

Age Groups

How to Read see page 271 Area Map page 266

R eg

Provider Name Location Phone Providers servicing Hobart and the South region (continued) U-Turn Driver Assessment & Training Utterance Speech Pathology Wheelies Van Rentals Your Hobart Health - Ali Morse

Newstead 0408 572 327 Bellerive 0478 429 789 07 5571 7544 Hobart 1800 252 436

Your Path to Health

• • • • ••• • • •

• ••• • •• •

Rosny Park 03 6245 1049 Providers servicing Launceston Tamar and the North region

Ability Maxi Taxi

Invermay 03 6331 0001

Adapt Occupational Therapy

Legana 0475 297 729

Catherine Merry Consulting

Newstead 0400 042 001

Community Based Support

Moonah 1300 227 827

Ear Clinic Empower Golf Australia

Launceston 03 6334 7334 0466 825 044

Launceston Orthotic and Prosthetic Service

Newstead 03 6312 5980

Michael R Cooper and Associates Architects

Hobart 03 6224 1822

ORS Group Philp Lighton Architects Quality of Life Homes Script Mobility & Seating Step By Step Speech Pathology

1800 000 677 Launceston 03 6331 2133 Lapoinya 0407 053 345 Mowbray 0475 565 853 Launceston 0488 639 345

U-Turn Driver Assessment & Training

Newstead 0408 572 327 Providers servicing North West region

Ability Physio NW

Wynyard 0447 647 838

Community Based Support

Moonah 1300 227 827

Dixons Pharmacy

Wynyard 03 6442 2132

Finn Speech Pathology

Wynyard 0499 014 041

Footprints Podiatry

Ulverstone 03 6425 7333

Launceston Orthotic and Prosthetic Service

Newstead 03 6312 5980

Michael R Cooper and Associates Architects

Hobart 03 6224 1822

Quality of Life Homes

Lapoinya 0407 053 345

Stubbs Constructions

Wivenhoe 03 6431 3306

Talk A Lot Speech Pathology U-Turn Driver Assessment & Training

West Ulverstone 0477 272 233 Newstead 0408 572 327

West Tamar Physiotherapy

Exeter 03 6394 4111 Providers servicing Wilderness West region

Ability Physio NW

Wynyard 0447 647 838

Community Based Support

Moonah 1300 227 827

Finn Speech Pathology Mobility 4 All Quality of Life Homes Rehab Alive OT Services The CranioSacral Therapy Collective Hobart

Wynyard 0499 014 041 Derwent Park 03 6273 8300 Lapoinya 0407 053 345 Sandy Bay 0428 547 000 Hobart 0419 249 867

The Mobile Speech Pathology Service

Kingston 0408 004 723

Utterance Speech Pathology

Bellerive 0478 429 789

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DisabilitySupportGuide.com.au

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VIC

Equipment & Technology Victoria

How to Read see page 271 Area Map page 269

Provider Name Providers servicing all of VIC

Location

Active Rehabilitation Equipment

Bendigo 03 5441 8966

Aidacare

Phone

1300 133 120

Astec Equipment Services

Redan 03 5336 3900

Better Living Products

Mount Waverley 03 9807 2992

BrightSky Australia

1300 886 601

Control Bionics

Surrey Hills 03 9897 3576

DoAbility

North Melbourne 1300 122 355

Endeavour Life Care

Dandenong South 03 9703 2900

Frank Jones Home Access Design

Northcote 0419 141 517

Gmobility

Warragul 03 5623 6966

Hear for Less

Melbourne 1800 432 736

Independent Living Specialists Kaizen Care

Hoppers Crossing 1300 008 267 Melbourne 0434 193 881

Leef Independent Living Solutions

Caulfield South 03 9532 8622

Lifeful Coordination And Management

Ballarat Central 1800 543 338

Mobility Plus Wheelchairs

Fairfield 03 9495 1955

Motion Wheelchairs

Mentone 03 9584 9777

National Occupational Therapy

Black Rock 1300 340 440

Occupational Therapy Group

Ascot Vale 0448 699 153

OPC Health

Port Melbourne 03 9681 9666

Pace

Warrnambool 03 5561 7632

Pacific Vision

Geelong 1800 756 849

Scooters Australia Step Ahead Paediatrics The Brainary

Dandenong South 03 9799 9077 Melbourne 1300 953 935 Geelong West 03 5229 2260

The Mobility Store Trionic Australia

Blackburn 03 9894 2405 Foster 0409 960 050

Victorian Continence Resource Centre Webster Support Services William Ready Products Yooralla

Heidelberg 03 9816 8266 Coburg 0401 664 456 North Warrandyte 0421 552 177 Melbourne 03 9666 4500

Zyteq Note: 1. Page 216, 220, 225, 228, 233

Port Melbourne 03 9696 2944

Reg

Equipment & Technology Victoria

Age Groups

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Disability Support Guide Eastern Australia 2021/22

VIC

Provider Name Location Phone Providers servicing Barwon South West region Action Aids Australia

Horsham 1800 819 992

Amazing Kids OT

Geelong 03 5222 2405

Bethany Community Support

Hamlyn Heights 03 5278 8122

Geelong Orthotics

Geelong 03 5224 2200

GMS Rehabilitation

Lynbrook 1300 734 223

Holistic Home Health Occupational Therapy Independence Australia

Point Cook 0447 129 692 West Footscray 1300 032 774

OKAY Therapy

Belmont 0488 096 777

Omni Healthcare

Ballarat 03 5333 4006

Richard Ziegeler Therapeutics Talk to Me Speech Pathology Tanja Brunner Vehicle Modification Specialists Well Built Wheelchair Man

Warrnambool 0428 579 245 Colac 03 5231 3199 Skenes Creek 0427 376 101 North Geelong 03 5278 4705 Little River 0409 110 200 Sunshine 03 9312 2888

Providers servicing Gippsland region

About Bass Coast Hearing Access Rehabilitation Equipment Action Aids Australia

Wonthaggi 03 5672 5598 Sale 03 5144 4955 Horsham 1800 819 992

Central Gippsland Health

Sale 03 5143 8600

Essence Community Care

Braybrook 03 9118 4141

Flat Hills Therapy

Meeniyan 0409 791 291

Gippsland Southern Health Service

Leongatha 03 5667 5555

Happy Feet Pedorthics

Coburg North 03 9326 0266

Kara Di Dio

Traralgon 03 4112 2072

Mawarra Centre

Warragul 03 5624 3400

National Australian Nappies Peninsula Speech Plus Time to Talk and Learn Autism Services

Noble Park North 03 9795 7888 Mornington 03 5975 1500 Cowes 0409 015 843

iste C O R red ND IS P E rovi C AP de r I TA C AP L AC Assi I T Y stiv Com e Techn mu olo Edu nicatio gy cati n E Hea onal To quipm ent lthc ys Hom are eM Mob odific atio ilit Veh y Equip ns icle me Oth Modifi nt er cati ons 0-4 yea 5 - 1 rs 2y 13 - ears 17 18 - years 64 65+ years yea Adve rs r Pag tiseme e nt

How to Read see page 271 Area Map page 269

• • • • • • • • • • • • • • •

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Providers servicing Grampians Central West region

Action Aids Australia

Horsham 1800 819 992

Applied Communication Skills

Clifton Hill 0407 985 376

Ballarat Goldfields Plumbing

Haddon 0429 079 907

Bendigo Speech Works Christine Phillips Design Able Living Essence Community Care

Kennington 03 5443 9912 Ballarat Central 0417 593 416 Geelong 0409 541 296 Braybrook 03 9118 4141

Function Therapy

Horsham 03 5379 3863

Geelong Orthotics

Geelong 03 5224 2200

Holistic Home Health Occupational Therapy Michelle French & Associates Neurological Occupational Therapy Services

Point Cook 0447 129 692 Fitzroy North 03 9489 5381 Musk 0414 752 112

Age Groups

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Equipment & Technology Victoria

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DisabilitySupportGuide.com.au

231

VIC Services

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Equipment & Technology Victoria

Age Groups

How to Read see page 271 Area Map page 269

R eg

Provider Name Location Phone Providers servicing Grampians Central West region (continued) OAPL Bendigo

Golden Square 03 5441 4333

Omni Healthcare

Ballarat 03 5333 4006

Richard Ziegeler Therapeutics

Warrnambool 0428 579 245

The Neuro Practice

Eaglehawk 03 5446 2027

ACare OT

Craigieburn 03 9333 7926

Providers servicing Goulburn Valley region

Complete Care Physio

Wallan 03 5769 1731

Crown Cabs

Tullamarine 03 9310 5422

Essence Community Care Happy Feet Pedorthics

Braybrook 03 9118 4141 Coburg North 03 9326 0266

Kyabram District Health Service

Kyabram 03 5857 0200

Michael Rowell

Ararat 0419 348 505

Nexus Primary Health Omni Healthcare

Broadford 1300 773 352 Ballarat 03 5333 4006

Peter McCoy

Echuca 0419 809 983

The Neuro Practice

Eaglehawk 03 5446 2027

Trevor Weichmann & Associates

St Andrews 0407 057 766

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DSG Web ID 43037 47062 49954 47386 45893 46259 46299 59553 40314 40411 47219 47025 47062 47124 47386 47460

Mobility Aids Australia (MAA) is one of Victoria’s leading specialist assistive technology retailers. •

Large product range

•

Comprehensive product training and orientation (powered equipment)

Knowledgeable, caring & experienced staff

•

Product customisation available

•

Free in-home product trials (powered equipment)

•

Full service center for peace of mind

•

Contracted equipment provider for the TAC and WorkSafe

1800 625 530 www.mobilityaids.com.au

1/820 Princes Highway, Springvale, VIC Sales & Service

Visit DisabilitySupportGuide.com.au/topics/ndis-providers for a complete overview of providers and services registered within the State or Territory. For the most up-to-date MAA21_B2B_B2C_191x130mm.indd 1 19/03/2021 2:35:38 PM information about providers and services listed in this Guide visit the website and enter the DSG Web ID numbers in the search field.

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Disability Support Guide Eastern Australia 2021/22

VIC

How to Read see page 271 Area Map page 269

Provider Name Location Phone Providers servicing Loddon Mallee region Action Aids Australia

Horsham 1800 819 992

Bendigo Speech Works

Kennington 03 5443 9912

Crown Cabs

Tullamarine 03 9310 5422

Essence Community Care Happy Feet Pedorthics Lime Occupational Therapy

Braybrook 03 9118 4141 Coburg North 03 9326 0266 Mildura 03 5022 0955

Michelle French & Associates

Fitzroy North 03 9489 5381

National Australian Nappies

Noble Park North 03 9795 7888

Neurological Occupational Therapy Services Omni Healthcare Paul Reimers

Musk 0414 752 112 Ballarat 03 5333 4006 Craigieburn 03 9308 3596

Richard Ziegeler Therapeutics

Warrnambool 0428 579 245

Sharkey Mobility Aids

Kangaroo Flat 03 5447 1996

Providers servicing Melbourne region

Ability Rehab Access Rehabilitation Equipment Afford

Greensborough 0430 242 261 Sale 03 5144 4955 1300 233 673

R eg

Equipment & Technology Victoria

Age Groups

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DSG Web ID 45905 46079 46299 59553 40314 40436 46955 47005 47046 47062 60054 49954 47265 45883

45901 258, 263, 50419 268

Supporting NDIS participants since 2013

www.brightsky.com.au

DisabilitySupportGuide.com.au

233

VIC

Provider Name Location Phone Providers servicing Melbourne region (continued) Baobab Therapy for Kids

Box Hill North 0402 455 046

Brain Rehabilitation Consultancy

Carlton North 1300 366 226

Communiskills

Glen Waverley 0412 533 173

Dee Wardrop Speech Pathology Service

Thornbury 03 8376 6399

Essence Community Care

Braybrook 03 9118 4141

Fisher Lane

Abbotsford 03 9419 2250

Geelong and Surrounds Occupational Therapy

Highton 0407 728 299

GMS Rehabilitation

Lynbrook 1300 734 223

Head to Foot Orthotics

Croydon 03 9870 2284

healthAbility

Eltham 03 9430 9100

Houseofcare

Broadmeadows 03 9359 2357

Jane Flanagan

Essendon North 0405 052 233

KidsPT

Templestowe Lower 0410 426 342

Little Peeps Paediatric Occupational Therapy Marnie Cameron Speech Pathology Mind Ur Body

Carnegie 0411 083 023 Doncaster 0430 171 230 Greensborough 0409 505 071

Mobility Aids Australia Neurological Occupational Therapy Services

Springvale 1800 625 530 Musk 0414 752 112

OKAY Therapy

Belmont 0488 096 777

Reclaim Therapy

Montrose 1300 577 929

Sai Home And Community Care Scoliosis Physiotherapy Steps Neurological Therapy Services The Leap Centre

Frankston 03 8785 0999 Kew East 03 9077 4344 Hughesdale 03 9568 5611 Wodonga 02 6024 1809

Trevor Weichmann & Associates

St Andrews 0407 057 766

Virginia English

Clifton Hill 0425 768 584

West Speech Pathology

Parkville 0415 783 376

Providers servicing North East region

Applied Communication Skills Benalla Health

Clifton Hill 0407 985 376 Benalla 03 5761 4222

Crown Cabs

Tullamarine 03 9310 5422

Dr Britt Andrews

Wangaratta 0407 431 522

Engage & Grow Therapies

Essendon 0418 165 892

Gateway Health

Wodonga 02 6022 8888

Happy Feet Pedorthics Mansfield Autism Statewide Services Mitchell Healthcare National Australian Nappies

Coburg North 03 9326 0266 Mansfield 03 5775 2876 Benalla 03 5762 7812 Noble Park North 03 9795 7888

Omni Healthcare

Ballarat 03 5333 4006

The Leap Centre

Wodonga 02 6024 1809

The Neuro Practice

Eaglehawk 03 5446 2027

Trevor Weichmann & Associates

St Andrews 0407 057 766

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How to Read see page 271 Area Map page 269

Age Groups

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Disability Support Guide Eastern Australia 2021/22

Mental Health

DisabilitySupportGuide.com.au

235

Mental Health

About Mental Health Approximately one in five Australians will experience difficulties with their mental health at some stage during their life. Some mental health conditions can have a long-term effect on your ability to function in everyday activities. Mental health illness refers to a group of conditions such as schizophrenia,

psychosis, anxiety, depression and eating disorders, among others. People

living with mental health conditions may also experience poverty, isolation, unemployment, homelessness, poor physical health and discrimination.

It is important to know not every mental health issue is considered a disability but

if the effects are long lasting or permanent then you may receive support through disability funding.

On the following pages we explain what different mental health support options there are and how they can help you.

The impact of emotional, physical,

and sexual abuse caused him to

says Jan.

particularly his mental health.

constant reminder of his past. For

struggle in all aspects of his life,

“When I first met David, I could see

David was born with foetal alcohol syndrome – his life was set in motion well before it had begun. David had severe trauma from childhood experiences that lasted well into his adult life. He was removed from his family, separated from his siblings, and placed in institutional care. Then moved from foster home, after foster home.

236

his mental health and safety, his

immediate priority was to move, and

they were interconnected and bound

overcome this significant hurdle to

together”, explains Jan.

David*, a 50 something year old man, was referred to Senior Social Worker Jan Coleman for counselling and support with his mental health.

“David’s accommodation was a

the impact his childhood had on

decisions he had made as an adult,

A door to a better life

still one place where he was stuck”,

“For David to experience some sort of

freedom from his thoughts, paranoia

and anxiety, we needed to develop a

team of support around David.”

I supported him through therapy to his healing and find a safe place

to live.”

Jan has been integral to help David

extend his network of support and

practitioners to manage his ongoing

Jan was able to offer an outside

mental health issues.

understand how he interacted and

therapeutic relationship, and Jan feels

perspective and support David to

related to the world around him.

David told Jan that he was committed

to a better life. A life where he could

learn to read, get his car licence and a

job. Working in a client-centred way,

David and Jan have built a strong

truly humbled to be part of David’s

world. While Jan continues to provide

therapy to increase David’s capacity

to live life, he now feels, more than

ever, better prepared to navigate

Jan supported David to define small

its transitions.

“David was making good progress,

and privacy

steps, to achieve these goals.

but it became clear that there was

Disability Support Guide Eastern Australia 2021/22

*name changed out of respect

Case study provided by Therapy Pro

Mental health support

Living with a disability and the challenges you face on a day-to-day basis can

affect your mental health. Dealing with physical limitations that may also affect

your ability to work can lead to financial stress, depression or anxiety. Not being

able to take part in social activities due to disability has also been known to lead to feelings of isolation and depression.

It is important to look after your mental health, as well as your physical health.

If you’re experiencing anxiety, depression or stress there are helplines, support

groups and professionals who can help you by listening to your story, allowing you to share your experience and learn from others and supporting you to manage and improve your mental health.

Helplines

If you need to speak to someone, have someone listen or be supported through a anyone, with some helplines designated to servicing and supporting people with specific needs.

Helplines are often run by non-Government organisations and can help by

providing information and advice to you and your family and carers. They’ll allow you to remain anonymous if you choose and can also refer you to find other support services if needed.

Some helplines operate 24/7, whereas others are open within business hours only. You can find a broad range of mental health support options, including

helplines, information and resources on the Head to Health website, created by the Department of Health. Visit headtohealth.gov.au to find out more.

Mental health nurses

Mental health nurses are specifically trained to plan and provide support, while

giving you medical and nursing care. Mental health nurses help educate you and your family about your mental illness, provide counselling and strategies to help

you come to terms with your condition, assist with medications and management of symptoms, link you with other health professionals, help with Centrelink

Mental Health

difficult time, helplines are a good general point of contact. They are often open to

services, housing and community programs and offer support while following your road to recovery.

You will find these nurses providing their valuable services and care in the community, in hospital mental health units, psychiatric hospitals and in nursing homes.

Psychologists

A mental health psychologist is there to identify and treat mental health and emotional issues that may be affecting your life.

This trained health practitioner is not a medical doctor and therefore cannot

prescribe medications. Instead they can help you understand and resolve your

problems, make changes in your behaviour and in doing so, improve your quality of life and mental health.

Psychologists do this through observation, assessment and experimentation to identify what will best suit each individual recovering from a mental health condition.

You don’t need a referral from your GP to see a psychologist however a

management plan from your GP may assist with covering some of the cost through Medicare.

Turn to page 239 to find psychologists practicing in your area. DisabilitySupportGuide.com.au

237

Psychiatrists

Like a psychologist, a psychiatrist will also identify and treat mental health and

emotional issues that may be affecting your life, but because they are a trained doctor, they are able to prescribe medications to help treat you.

Psychiatrists diagnose and treat people with mental health conditions such as schizophrenia, depression, addiction, bipolar and eating disorders.

To do this they develop a management plan, provide lifestyle advice, seek second opinions from other health professionals, provide referrals and work alongside you, your partner, family or carers to help you understand your symptoms and treatments.

Your treatment plan may include medication, psychological treatment and brain stimulation therapies, such as electroconvulsive therapy.

Mental Health

To see a psychiatrist you will generally need a referral from your GP.

Psychosocial support

Psychosocial support is a non-medicinal treatment used to treat people with

mental illness meaning it doesn’t use medication. Instead it works by altering the

person’s behaviours and relationships with society. Education is key to the success of psychosocial support.

The two main types of interventions include cognitive and behavioural therapy. Cognitive therapy focuses on a person’s thoughts about themselves, their

environment and their role in society. By changing negative internal dialogue

to positive, the person can live a happy, healthy life. Some methods of cognitive

therapy include individual counselling and group therapy with people with similar areas of difficulty.

Behavioural therapy is used to teach a person the skills needed to alter their

behaviour. This helps people become more comfortable in social situations and overcome feelings of inadequacy or isolation.

To find psychosocial support near you go to page 239.

Social workers

Social workers make up the greatest percentage among mental health

professionals. A social worker can support you on both a personal and social

level to help improve your wellbeing. They will help you cope with problems

in your everyday life by making recommendations and help you work towards positive outcomes.

Social workers possess high levels of compassion and empathy as well as good listening and problem solving skills.

They have an extensive knowledge of human behaviour and development. Social workers fight for social justice and equality of people in need. Within the mental health sector, they provide individual, family and couples therapy. You will find social workers in private practices and mental health units.

Social workers play an important role in identifying those in need, assessing

needs, implementing an action plan, helping people adjust, connecting people to resources and support, responding to crisis and maintaining a caring relationship throughout the person’s recovery.

A list of social workers can be found in the directory starting on page 239.

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Disability Support Guide Eastern Australia 2021/22

ACT

Mental Health Australian Capital Territory

How to Read see page 271 Area Map page 259

Provider Name Providers servicing ACT ACT Deafness Resource Centre AFA Support Coordination

Location

Phone

Holder 02 6287 4393 Charnwood 0490 527 568

Ampe Services

0432 164 324

Art of Mindful Psychology

0438 775 355

Atypical Therapy

0481 384 169

Australian Tomatis Method

1800 677 010

Autism Spectrum Australia - NSW

1800 277 328

Avanza Rehab

0413 887 213

Better Rehabilitation

0459 740 979

Better Self Psychology

08 8432 0007

Canberra City Health Network

Canberra 02 6247 0733

Care Connected

1300 561 020

Centre for Positive Behaviour Support

0427 295 558

CliniKids

08 6319 1133

CM Fitness & Health

0422 039 741

Connect and Relate for Autism

1300 737 124

Connected Children

0431 986 709

Daargun Aboriginal Corporation

0467 619 904

Dr Carol Clark

Aranda 02 6253 0100

Dr Eliza Ahmed

Dickson 02 6100 7383

Early Start Australia

1300 372 439

Enable Ability

1300 521 541

Essential Disability Care Services

0418 828 803

Fabic

07 5530 5099

Focus Clinical Psychology

Gungahlin 02 6241 4059

Focus Disability Services

02 9029 9084

Goodhope Nursing Companion

Dickson 1300 302 547

Greenleaf Care Plus

Mawson 02 6193 3101

Guide Dogs ACT

Phillip 02 6285 2988

HeartGlow

Chisholm 0435 045 265

Helena Martin Psychology Services

Kingston 0481 053 107

Ian Hainsworth

0466 359 283

Independent Support Management

1800 954 559

Reg

Mental Health Australian Capital Territory

Age Groups

iste C O R red NDI S Pr E ovid C AP er I TA C AP L AC Psyc I T Y holo Psyc gist hos Soc ocial ial W Sup orkers por t Oth Group er M s Sup ental H por eal t Sup delive th Prof essi por r ed o t 0 - 4 delive at hom nals red e yea in p 5 - 1 rs ract 2 ye ice a r s 13 17 y 18 - ears 64 65+ years yea rs Adve r t Pag iseme e nt

Services

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DisabilitySupportGuide.com.au

239

ACT Services

Mental Health Australian Capital Territory

Ink Brush Art Therapy Integrated fm Group

Phone

Reid 0450 070 240 0409 945 833

James and O’Brien

Manuka 02 6295 7230

Karli Health Centre

0414 856 409

Kendra Boone

Kambah 0417 423 804

Kendra Boone - Braddon

Braddon 0417 423 804

L’arche Genesaret Lancaster Consulting Australia Livability Australia Mable

Phillip 02 6282 9066 03 8652 1674 Chisholm 02 6291 3044 1300 736 573

Mark Barber

0481 571 751

Mental Health Foundation ACT

Chifley 02 6282 6604

mobility app

1300 438 227

Multiple Sclerosis

1800 042 138

Muscular Dystrophy Australia

03 9320 9555

My Burrow

0422 254 383

ORS Group

Fyshwick 1800 000 677

Oz Trampoline Sales

1300 393 004

PADS (Personal Assistance Dog Solutions)

0458 755 757

Paediatric Feeding International

0402 739 252

ParaQuad NSW

02 9132 4253

Premium Care Services

Moncrieff 1300 490 120

Psychology ACT

Canberra 02 6257 4900

Richmond Fellowship ACT Robyn Taylor

Pialligo 02 6248 6118 Bruce 0415 721 117

Royal Far West Windmill Program

02 8966 8500

Royal Institute for Deaf and Blind Children

1300 581 391

SchemeWise

1300 785 567

Skillbuilders Therapy Services and Products for Children

08 9417 4903

SupportSystem Options

0422 056 798

Suzanne Wright Psychology

Lyneham 0411 474 229

The Bipolar Coach

0423 737 018

The Disability Trust

02 4250 5000

The Disability Trust - Canberra The Shepherd Centre - Canberra

Canberra 02 4255 8000 Rivett 02 9370 4400

Therapy Connect

0438 816 747

Total Support Services

08 8377 7909

Treehouse Queenbeyan Children’s Special Needs Group

02 6299 7271

Unique Kids Support and Consulting Services Unique Quality Care

Amaroo 0418 613 458 0421 779 680

R eg

How to Read see page 271 Area Map page 259

Provider Name Location Providers servicing ACT (continued)

Age Groups

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240

Disability Support Guide Eastern Australia 2021/22

NSW

Mental Health New South Wales

How to Read see page 271 Area Map page 259

Provider Name Location Phone Providers servicing all of NSW Ampe Services Gregory Hills 0432 164 324 BareCare Australia Changing Minds Home Care Heroes Lifestyle Solutions

Liverpool 0467 800 012 Mount Annan 0427 518 774 Redfern 02 8310 7531 Islington 1800 634 748

Lighthouse Disability Services Holdings

Parklea 0490 387 325

Mable

Sydney 1300 736 573

Oracle Psychology Psychological Health and Wellbeing Services

Newcastle 02 4929 2223 Belmont 02 4037 5811

The Benevolent Society - NSW

Glebe 1800 236 762

United Support Services

Sydney 02 9569 5546

Providers servicing Blue Mountains region Agape I Care Greystanes 02 7806 9837

Blue Mountains Disability Support

Blackheath 0424 870 198

ELA Care

Wyoming 0422 034 694

Glenray Industries

Bathurst 02 6331 2388

Inside Out Recovery LiveBetter Community Services NSW Mountains Youth Services Team Stride Sylvanvale Foundation

Bargo 0499 326 192 Orange 1800 580 580 Springwood 1300 006 978 Lilyfield 1300 001 907 Kirrawee 1300 244 577

The Junction Works

Austral 02 8777 0500

Whole Child Specialists

Orange 02 6361 9967

Providers servicing Capital Country region Atypical Therapy Oran Park 0481 384 169

Inside Out Recovery REDISABILITY

Bargo 0499 326 192 Oran Park 0402 089 871

Warhorse Disability Support Services

Tahmoor 1300 194 377

Woodville Alliance Disability Services

Fairfield East 02 9722 5200

Providers servicing Central Coast region Agape I Care Greystanes 02 7806 9837 Butter Fish Services Challenge Community Services Note: 1. Pages 149, 154, 163, 166, 169, 255

Newcastle West 0477 333 727 Tamworth 1800 679 129

Reg

Mental Health New South Wales

Age Groups

Services

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DisabilitySupportGuide.com.au

241

NSW Services

Mental Health New South Wales

Age Groups

How to Read see page 271 Area Map page 259

R eg

Provider Name Location Phone Providers servicing Central Coast region (continued) ELA Care Wyoming 0422 034 694 Focus Disability Services Hunter Care Group Interaction Disability Services Keystone Counselling and Coordination

Strathfield 02 9029 9084 Broadmeadow 02 4950 2269 Bella Vista 1300 668 123 Mayfield 02 4054 9684

Master Minds Psychology & Educational Services

Parramatta 0491 072 062

Primary & Community Care Services

Thornleigh 02 9477 8700

Samaritans Foundation

Warabrook 1300 656 336

Providers servicing Central NSW region Astley Pharmacy and Mobility St Marys 02 9673 2212 breakthru

Parramatta 1800 767 212

Challenge Community Services

Tamworth 1800 679 129

Distinct Directions

Bathurst 02 6332 1833

Glenray Industries

Bathurst 02 6331 2388

Global Disability & Health Care Services

Strathfield 1800 009 292

Health In Mind Psychology

Orange 02 6362 3989

LiveBetter Community Services NSW

Orange 1800 580 580

Rehab Management

Sydney 1300 762 989

Providers servicing Hunter region Atypical Therapy Oran Park 0481 384 169

Challenge Community Services ELA Care

Tamworth 1800 679 129 Wyoming 0422 034 694

Firstchance Inc.

Mayfield North 02 4910 3130

Keystone Counselling and Coordination

Mayfield 02 4054 9684

Marli Accommodation Services

Kurri Kurri 0402 096 267

Samaritans Foundation

Warabrook 1300 656 336

Stride

Lilyfield 1300 001 907

• • • • • • • •

• • • •

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Providers servicing New England North West region Ability Therapy Specialists Armidale 0468 863 740 Behaviour Intervention and Counselling Services

Challenge Community Services Healthwise New England North West

Tamworth 0403 655 884 Tamworth 1800 679 129 Tamworth 02 6766 1394

LiveBetter Community Services NSW

Orange 1800 580 580

Moffat Falls

Armidale 0468 300 998

Sensosaurus

Tamworth 1300 516 454

Providers servicing North Coast region breakthru Parramatta 1800 767 212 Butter Fish Services

Central Coast Psychology Practice Challenge Community Services Kathryn Martin Psychology

Newcastle West 0477 333 727 Taree 0406 000 491 Tamworth 1800 679 129 Forster 0409 787 326

LiveBetter Community Services NSW

Orange 1800 580 580

Moffat Falls

Armidale 0468 300 998

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242

Disability Support Guide Eastern Australia 2021/22

NSW Services

Mental Health New South Wales

Age Groups

How to Read see page 271 Area Map page 259

R eg

Provider Name Location Phone Providers servicing North Coast region (continued) Momentum Collective Tweed Heads 1300 900 091 Primary & Community Care Services

Thornleigh 02 9477 8700

Samaritans Foundation

Warabrook 1300 656 336

Providers servicing Outback NSW region Ability Therapy Specialists Armidale 0468 863 740 Centacare New England North West

Tamworth 02 6762 9200

LiveBetter Community Services NSW

Orange 1800 580 580

The Salvation Army NSW

Redfern 0437 812 868

Providers servicing Riverina region Avanza Rehab Neutral Bay 0413 887 213

LFE Community Supports LiveBetter Community Services NSW

Young 02 6380 1600 Orange 1800 580 580

Rehab Management

Sydney 1300 762 989

SchemeWise

Karabar 1300 785 567

Stride

Lilyfield 1300 001 907

Providers servicing Snowy Mountains region Daargun Aboriginal Corporation Braidwood 0467 619 904 The Disability Trust

Spring Hill 02 4250 5000

Providers servicing South Coast region Atypical Therapy Oran Park 0481 384 169 Challenge Community Services

Tamworth 1800 679 129

Focus Disability Services

Strathfield 02 9029 9084

Inside Out Recovery Noah’s Inclusion Services

Bargo 0499 326 192 Mundamia 02 4423 5022

REDISABILITY

Oran Park 0402 089 871

Simplicity Care

Harris Park 0481 941 439

Providers servicing Sydney region Authentic Psychology Caringbah 02 9531 1513 Butter Fish Services

Newcastle West 0477 333 727

Challenge Community Services

Tamworth 1800 679 129

Clearchoice Counselling & Coaching

Blacktown 0432 800 396

CORE Community Services

Fairfield 02 8717 1500

Interaction Disability Services

Bella Vista 1300 668 123

Primary & Community Care Services

Thornleigh 02 9477 8700

Stride Sylvanvale Foundation

Lilyfield 1300 001 907 Kirrawee 1300 244 577

Tender Loving Care Disability Services

Bankstown 1300 998 885

Thinkahead Consultant Psychologists

Dee Why 02 9981 3003

Providers servicing The Murray region Belisi Wellbeing & Equestrian Centre Wagga Wagga 0421 277 717

LiveBetter Community Services NSW

Orange 1800 580 580

Rehab Management

Sydney 1300 762 989

SchemeWise

Karabar 1300 785 567

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DisabilitySupportGuide.com.au

243

QLD

Mental Health Queensland Services

iste C O R red NDI S Pr E ovid C AP er I TA C AP L AC Psyc I T Y holo Psyc gist hos Soc ocial ial W Sup orkers por t Oth Group er M s Sup ental H por eal Sup t delive th Prof por essi r ed 0 - 4 t delive at hom onals red yea in p e 5 - 1 rs ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years yea rs Adve Pag rtiseme e nt

Mental Health Queensland

Care 4 U

Springwood 07 3208 3785

Casual Nurse Direct

Pelican Waters 0418 153 101

Health & Community Solutions

Marcoola 0438 636 041

Ian Hainsworth

Kuranda 0466 359 283

Lifestyle Solutions LifeTec Australia Mable

1800 634 748 Newmarket 1300 543 383 1300 736 573

Parent to Parent Association QLD Inc

Woombye 1800 777 723

Rehability Australia

Morningside 07 3161 2471

Unique Quality Care

Gladstone 0421 779 680

Providers servicing Brisbane region Advance Support Services North Lakes 1800 940 538 Afford

1300 233 673

breakthru

Vincent 1800 767 212

Community Living Association

Nundah 07 3266 5633

DOTS Allied Health

Victoria Point 07 3114 9445

Engage Psychology

Ipswich 1300 271 409

Footprints in Brisbane

Fortitude Valley 07 3252 3488

Iwaa

Springwood 07 3208 6333

LTTS

Everton Park 1300 994 854

Momentum Collective Multicap

1300 900 091 Eight Mile Plains 1300 135 886

Our House Our Haven

Karalee 0413 206 884

Psychcare Psychology

East Ipswich 07 3812 9001

Rapha Health & Education

Springfield 07 3485 0800

Sandpiper Care

Clayfield 07 3862 3900

The Glow Centre

Kenmore 07 3184 2559

Therapy Pro

Kallangur 1300 004 414

Tradern Australia Care and Training Wellways Australia

Brisbane 07 3181 5655 1300 111 400

Providers servicing Central Queensland region AdaptAbility Therapy Services Bulimba 07 3899 5802 Note: 1. Page 149, 154, 163, 166, 169, 255

Reg

How to Read see page 271 Area Map page 262

Provider Name Location Phone Providers servicing all of Queensland Arafmi New Farm 07 3254 1881

Age Groups

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55064 44647 43326 48440 54400

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244

Disability Support Guide Eastern Australia 2021/22

QLD Services

Mental Health Queensland

Age Groups

How to Read see page 271 Area Map page 262

R eg

Provider Name Location Phone Providers servicing Central Queensland region (continued) Beyond the Spectrum Wondunna 0417 220 211 Dianne McDowell Embrace Therapy and Training

North Rockhampton 0412 315 691 Ipswich 0412 346 533

Finding the Light Counselling & Coaching

Bundaberg West 0407 585 497

Happy Days Ahead

Svensson Heights 0421 660 449

Integrated Disability Support Services

Bundaberg 07 4303 7969

Iwaa

Springwood 07 3208 6333

Kerri Marshall LiveBetter Community Services QLD

East Toowoomba 07 4639 3367 Rockhampton 1800 580 580

Momentum Collective Mpowered Psychology Multicap Open Minds Australia

1300 900 091 Toowoomba 07 4632 1972 Eight Mile Plains 1300 135 886 Woolloongabba 1300 673 664

Rockhampton City Psychology

Rockhampton 07 4922 6266

Smart Solutions Rehab Group

Maroochydore 1300 729 190

Tea-Cup Cottage

Capalaba 0409 896 311

Therapy Pro

Kallangur 1300 004 414

Treehouse Counselling

Westbrook 0413 102 273

Wellways Australia

1300 111 400

Providers servicing Gold Coast region

Ablecare Afford

Strathpine 07 3817 8700 1300 233 673

Allied Health Services Australia

Robina 07 5528 8617

Behaviour Support and Training

Ipswich 0416 292 171

Engage Psychology

Ipswich 1300 271 409

Heart Talk Counselling & Coaching

Mudgeeraba 0411 213 759

LTTS

Everton Park 1300 994 854

Momentum Collective Mpower You Multicap

1300 900 091 Ebbw Vale 0476 077 717 Eight Mile Plains 1300 135 886

MyLink Social Work Services & Counselling

Nerang 0411 633 499

Newlife Care

Robina 07 5593 3262

Open Minds Australia Progressive Steps Intervention Scenic Rim Psychology Tamborine Health Services Therapy Pro Tradern Australia Care and Training Wellways Australia

Woolloongabba 1300 673 664 Grange 07 3162 3741 Jimboomba 0432 654 026 North Tamborine 1300 663 119 Kallangur 1300 004 414 Brisbane 07 3181 5655 1300 111 400

Providers servicing North Coast region

Achieving Change APR Disability Services

Deeragun 0400 905 074 Kirwan 0439 908 494

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DisabilitySupportGuide.com.au

245

QLD Services

Mental Health Queensland

Age Groups

How to Read see page 271 Area Map page 262

R eg

Provider Name Location Phone Providers servicing North Coast region (continued) Bela Menso Brain and Behaviour Centre Varsity Lakes 07 5601 0104 CentacareCQ

Rockhampton 1300 523 985

Chris Harrison Counselling

Beaconsfield 0431 298 192

Leading Change Psychology

Belgian Gardens 07 4724 5619

LiveBetter Community Services QLD

Rockhampton 1800 580 580

Mind Matters NQ

Mundingburra 0484 531 321

Multicap

Eight Mile Plains 1300 135 886

North and West Remote Health

Currajong 07 4781 9300

Potential Self

Mysterton 07 4426 2303

Selectability

Aitkenvale 1800 133 123

Therapy Pro

Kallangur 1300 004 414

Townsville Integrated Healthcare Precinct Wellways Australia

Coorong 07 4725 3866 1300 111 400

Providers servicing Outback region LiveBetter Community Services QLD Rockhampton 1800 580 580

LTTS

Everton Park 1300 994 854

North and West Remote Health

Currajong 07 4781 9300

Positive Family Parenting Navigation Services

Mount Isa 07 4743 4066

Selectability

Aitkenvale 1800 133 123

TFD Services

Rockhampton 07 4921 1140

Above And Beyond Disability Solutions

Coolum Beach 07 5351 1664

Providers servicing Sunshine Coast region Ablecare Strathpine 07 3817 8700 Afford

1300 233 673

Community Living Association

Nundah 07 3266 5633

Embrace Therapy and Training

Ipswich 0412 346 533

Integrated Disability Support Services Momentum Collective Multicap

Bundaberg 07 4303 7969 1300 900 091 Eight Mile Plains 1300 135 886

Noosa Psychology Clinic Open Minds Australia Progressive Steps Intervention Therapy Pro

Noosa Heads 0422 632 280 Woolloongabba 1300 673 664 Grange 07 3162 3741 Kallangur 1300 004 414

Wellways Australia

1300 111 400

Providers servicing Tropical North region breakthru Vincent 1800 767 212 Cape Counselling & Wellbeing Centre Disability Matters Envizion Group

Weipa 0429 062 449 Atherton 07 4235 7200 Cairns 07 4031 2177

LTTS

Everton Park 1300 994 854

North and West Remote Health

Currajong 07 4781 9300

Paediatricks

Railway Estate 0418 437 274

Selectability

Aitkenvale 1800 133 123

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246

Disability Support Guide Eastern Australia 2021/22

TAS

Mental Health Tasmania

How to Read see page 271 Area Map page 266

Provider Name Providers servicing all of TAS

Location

Phone

Autism Spectrum Australia

1800 277 328

Care Connected

1300 561 020

Essential Disability Care Services

0418 828 803

Independent Support Management

1800 954 559

Karli Health Centre

0414 856 409

Lifestyle Solutions

1800 634 748

Mable

1300 736 573

Multiple Sclerosis

Richmond Fellowship Tasmania

Hobart 03 6228 3344

Sexual Assault Support Service

New Town 03 6231 0044

StGiles

Launceston 1300 278 445 0423 737 018 0438 816 747 Kingston Beach 0490 413 588

Total Support Services

1800 800 877

VisAbility

1800 847 466

Wonderland Retreat

Providers servicing East Coast region Leanne McMurtrie - Counselling & Consulting Services Tasmania Beaumaris 0419 175 948 M&M Support Solutions Newnham 0417 095 226 Physiofit

Providers servicing Hobart and the South region

Angela Waite Psychology

Glebe 0466 797 335

Anglicare Tasmania

Hobart 1800 243 232

Bethlehem House

Hobart 03 6234 4594

Bradley Freeman

Sandy Bay 0412 000 250

Carers Tasmania

North Hobart 03 6231 5507

Counselling and Psychology Donna Shepherd Emily Cullen Note: 1. Page 149, 154, 163, 166, 169, 255

• •• •

Launceston 03 6344 9799

New Town 1300 364 277

Glebe 0409 175 847 New Norfolk 0423 623 037 Lauderdale 0439 486 270

• • ••• • • ••• • ••• • • ••• ••• ••• •••

• •

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Relationships Australia Tasmania

Therapy Connect

• • • • • •

St Leonards 03 6339 4838

Glenorchy 03 6272 8816

Total Health and Rehabilitation

• • ••• • • ••• • • • • • • • • • • • •

1800 042 138

ParaQuad Association of Tasmania

The Bipolar Coach

Reg

Mental Health Tasmania

Age Groups

Services

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IFC Inside Front Cover

DisabilitySupportGuide.com.au

247

TAS Services

Mental Health Tasmania

Age Groups

How to Read see page 271 Area Map page 266

R eg

Provider Name Location Phone Providers servicing Hobart and the South region (continued) Emily Parkinson - Registered Psychologist Jane Kilpatrick

New Town 0414 355 985 Hobart 0402 069 349

ORS Group

1800 000 677

Rainbow Paws Psychology + Animal Assisted Therapy North Hobart 0409 182 294 Rosemarie Jones Southern Beaches Counselling The CranioSacral Therapy Collective Hobart The Mobile Speech Pathology Service Windsor Child & Adolescent Psychology

Kettering 0420 290 914 Dodges Ferry 0400 818 058 Hobart 0419 249 867 Kingston 0408 004 723 Battery Point 03 6224 8555

Your Hobart Health - Ali Morse

Hobart 1800 252 436

Anglicare Tasmania

Hobart 1800 243 232

• • • • • • • • • •

• • •• • •

• •

Providers servicing Launceston Tamar and the North region

Deborah Klye

Invermay 0409 948 172

Dr Emma-Jane McCrum Healthy Mind Centre Launceston In-Balance Physiotherapy and Pilates Janis Richards

Launceston 0438 521 758 South Lauceston 03 6388 9229 Launceston 03 6334 4766 Mowbray 0429 402 212

Launceston Therapy Clinic

Launceston 03 6331 4664

M&M Support Solutions

Newnham 0417 095 226

ORS Group

1800 000 677

Physiofit

Launceston 03 6344 9799

Providers servicing North West region

Anglicare Tasmania Carers Tasmania

Hobart 1800 243 232 North Hobart 03 6231 5507

ELPE Health

Ulverstone 03 6425 6901

Health Styles Clinic

South Burnie 03 6431 1191

Leap Occupational Therapy

Ulverstone 03 6425 1545

Lonvara

Devonport 0411 952 410

M&M Support Solutions

Newnham 0417 095 226

Nurture Clinical Psychology

Ulverstone 0438 360 617

ORS Group

1800 000 677

Oakwood Wellbeing and Support

Ulverstone 0457 674 287

Shore Care

Ulverstone 0437 063 298

Youth Family and Community Connections

Devonport 03 6423 6635

Providers servicing Wilderness West region

Anglicare Tasmania Donna Shepherd

Hobart 1800 243 232 New Norfolk 0423 623 037

ELPE Health

Ulverstone 03 6425 6901

M&M Support Solutions

Newnham 0417 095 226

Rainbow Paws Psychology + Animal Assisted Therapy North Hobart 0409 182 294 Shore Care

Ulverstone 0437 063 298

The Mobile Speech Pathology Service

Kingston 0408 004 723

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248

Disability Support Guide Eastern Australia 2021/22

VIC

Mental Health Victoria

How to Read see page 271 Area Map page 269

Provider Name Providers servicing all of VIC

Location

Phone

Angels Care Australia

Docklands 1800 264 357

Assigned Guardian Angel

Melbourne 0451 267 698

Australian Childhood Trauma Group Connect and Relate for Autism Delba Counselling and Consulting Service

Fitzroy 03 9415 6066 Warragul 1300 737 124 Narre Warren 1300 335 222

Hart To Hart Counselling

Melbourne 0481 521 509

Joining The Dots

Thornbury 0411 367 852

Kaizen Care

Melbourne 0434 193 881

Karli Health Centre

Blackburn 0414 856 409

Lifestyle Solutions

1800 634 748

Like Family

1800 545 332

Mable

1300 736 573

Me Well

Preston 1800 258 258

mecwacare

Malvern 1800 163 292

Mind Australia

Heidelberg 1300 286 463

On Track Therapy Group Out Doors

Glen Iris 03 9833 1120 Fitzroy 03 9417 2111

PsyAx

Melbourne 1300 455 677

Sullutions Psychological & Behavioural Services

Keilor East 0481 320 622

Webster Support Services

Coburg 0401 664 456

Yooralla

Melbourne 03 9666 4500

Andrew Winter

Inverleigh 0479 108 785

Providers servicing Barwon South West region

Bellarine Community Health Clear Thinking Mental Health Group

Point Lonsdale 1800 007 224 Alfredton 03 4343 1779

David Sullivan & Associates

Geelong 03 5223 2532

Drysdale Village Medical Centre

Drysdale 03 5253 1002

Elizabeth Baker

Geelong 0409 407 768

genU

Highton 1300 558 368

Heart to Heart Psychological Therapies

Geelong 0408 791 097

Hopscotch and Harmony

Werribee 03 9741 5222

Independence Australia

West Footscray 1300 032 774

Note: 1. Page 149, 154, 163, 166, 169, 255

Reg

Mental Health Victoria

Age Groups

Services

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IFC Inside Front Cover

DisabilitySupportGuide.com.au

249

VIC Services

Mental Health Victoria

Age Groups

How to Read see page 271 Area Map page 269

R eg

Provider Name Location Phone Providers servicing Barwon South West region (continued) Kingsway Counselling Geelong West 03 5221 8907 Mind Health Care PopularCare and Disability Agency Sarah Kilpatrick

Newcomb 03 5242 8981 Wodonga 0469 807 926 Ocean Grove 0431 892 352

Transcendent Psychology Wathaurong Aboriginal Co-Operative WHR Allied Health

Geelong 0400 762 533 North Geelong 03 5277 0044 Torquay 0431 556 720

Providers servicing Gippsland region Brain Rehabilitation Consultancy Carlton North 1300 366 226 Central Gippsland Health

Sale 03 5143 8600

Essence Community Care

Braybrook 03 9118 4141

Gippsland Southern Health Service

Leongatha 03 5667 5555

Lala Speech Pathology Lancaster Consulting Australia Matchability

Sale 0498 595 725 Balwyn North 03 8652 1674 Drouin 1300 648 248

Strong Minds Psychology

Yarra Junction 03 5967 1438

Windermere Child and Family Services

Narre Warren 1300 946 337

• • ••• •• • •• • •

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Providers servicing Grampians Central West region Barwon Occupational Therapy Grovedale 0490 972 201 Central Highlands Rural Health Clear Thinking Mental Health Group Distinctive Options Dr Rachael Macdonald Essence Community Care genU

Daylesford 03 5321 6550 Alfredton 03 4343 1779 Sunbury 03 9740 7100 Ballarat East 03 4335 5201 Braybrook 03 9118 4141 Highton 1300 558 368

Holistic Home Health Occupational Therapy Implexa

Point Cook 0447 129 692 Ballarat 0498 121 618

InMind Solutions Lancaster Consulting Australia Rebecca Norris Counselling and Art Therapy

Alfredton 03 5334 2822 Balwyn North 03 8652 1674 Brunswick 03 5332 1621

Providers servicing Goulburn Valley region Central Victorian Child Health Shepparton 03 5831 2413 Echuca Regional Health Essence Community Care Kyabram District Health Service

Echuca 03 5485 5801 Braybrook 03 9118 4141 Kyabram 03 5857 0200

Menzies Support Services

Alexandra 03 5772 1888

Nexus Primary Health

Broadford 1300 773 352

PopularCare and Disability Agency

Wodonga 0469 807 926

Providers servicing Loddon Mallee region Access Australia Group Bendigo 03 5445 9800 Central Victorian Child Health

Shepparton 03 5831 2413

Chris Mackey and Associates

Geelong West 03 5224 1222

Clear Thinking Mental Health Group

Alfredton 03 4343 1779

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250

Disability Support Guide Eastern Australia 2021/22

VIC Services

Mental Health Victoria

Age Groups

How to Read see page 271 Area Map page 269

R eg

Provider Name Location Phone Providers servicing Loddon Mallee region (continued) Discovering Strength Melton 0408 181 986 Distinctive Options Essence Community Care

Sunbury 03 9740 7100 Braybrook 03 9118 4141

Family Minded

Sunbury 03 9811 7052

genU

Highton 1300 558 368

In Leaps & Bounds

Mildura 03 5022 9663

Lancaster Consulting Australia

Balwyn North 03 8652 1674

Maryborough Behavioural Health

Maryborough 03 5460 4646

Megan Dalla Santa Occupational Therapy

Mildura 03 5021 5569

Sunbury and Cobaw Community Health

Sunbury 03 9744 4455

Providers servicing Melbourne region Academic Pathways Eltham 0415 197 073 Afford

Autism Counselling breakthru Creative Healing Discovering Strength Ds Counselling & Support Effie Ioannou genU Healthy Minds Allied Services Independence Australia Inspiro Kevin Heinze Grow Lancaster Consulting Australia

1300 233 673 Boronia 0414 487 509 St Albans 1800 767 212 Coburg 0425 730 692 Melton 0408 181 986 Caulfield South 0417 032 577 Armadale 0411 757 006 Highton 1300 558 368 Airport West 03 9330 0759 West Footscray 1300 032 774 Lilydale 03 9738 8801 Doncaster 03 9848 3695 Balwyn North 03 8652 1674

Mind Ur Body

Greensborough 0409 505 071

Narelle Rigby

Parkdale 0406 323 319

Positive Mental Health Program

Epping 1300 025 864

RelateWell

Coburg 03 9354 8854

Self Set Free Living Counselling Sovereignty Christian Psychology This Moment Psychology

Fairfield 0481 855 051 Hoppers Crossing 03 8742 4468 Greensborough 0419 347 232

Windermere Child and Family Services

Narre Warren 1300 946 337

Yourbridge Home and Community Care Services

Narre Warren 03 5995 4187

Providers servicing North East region A1 - My Care Provider (NDIS) Wangaratta 1300 998 774 Gateway Health

Wodonga 02 6022 8888

Indigo North Health

Rutherglen 02 6033 6200

Menzies Support Services

Alexandra 03 5772 1888

PopularCare and Disability Agency

Wodonga 0469 807 926

The Leap Centre

Wodonga 02 6024 1809

WHR Allied Health

Torquay 0431 556 720

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DisabilitySupportGuide.com.au

251

resources Definitions and often used terms

When going through all the information provided to you, you may come across some words you have not heard before or you are unsure of what they mean. We’ve put together a list of ‘definitions and often used terms’ where we explain the meaning of these words. Access requirements – Criteria that need to be met for

Diagnosis – The identification of a disease, disorder,

page 16.

discussion about symptoms.

someone to become a participant in the NDIS. Read more on Accessible – A place that is able to be reached, entered or

used by every individual, including those with disability, for example by elevator, ramp or chair lift.

Advocacy – A person or organisation that acts as your voice

and supports your rights. Advocates campaign and speak up for social change, inclusion, equal rights and opportunity. Agency managed – One of the management options

available where the budget in your plan is looked after by

the NDIA. Also see ‘Plan managed’ and ‘Self managed’. Read more about plan management options on page 36.

Assistive technology – A product, device or equipment that helps maintain, increase or improve your skills and functional abilities.

Capacity building support – Funding for therapies and services that will help you build your skills and

independence. Also see ‘Capital support’ and ‘Core support’. Capital support – Funding for aids and equipment to allow

you to live independently or helps your carer to support you. This can also include funding for specialist accommodation. Also see ‘Capacity building support’ and ‘Core support’.

Carer – Someone who looks after a person with disability. This can be a family member or a paid helper.

Carers statement – A document describing the care

provided by an informal carer to a loved one to ensure the

person with disability receives appropriate support in their NDIS plan.

Core support – Funding for supports that will help you go

about your daily life. Also see ‘Capacity building support’ and ‘Capital support’.

Developmental delay – When a child develops at a slower

rate than other children of the same age and doesn’t reach milestones at the expected times. 252

Disability Support Guide Eastern Australia 2021/22

condition or disability following assessments, tests and Disability – A physical, mental, cognitive or developmental condition that limits a person’s ability to engage or take

part in everyday activities or interactions. The condition is permanent or likely to be permanent.

Eligibility – Whether a person is able to receive support through the NDIS.

Early Childhood Early Intervention (ECEI) – Supports

available under NDIS for children under the age of seven

years to help reduce the effects of a disability, improve their skills and limit the need of assistance in later life. Find out more on page 19.

Formal support – When you pay someone to help you

with activities like going to the shops, helping you shower or preparing a meal. You may find these people through

an agency or your service provider sends these people to help you.

Funding – Supports paid for under the NDIS. These supports

are documented in a person’s plan and must meet your goals and needs.

Government funded – Money or funds for supports made available by the State/Territory or Federal Government

Informal support – Help you’re receiving from family, friends and social networks with activities like cooking meals, going shopping or driving you to appointments. You don’t pay these people to help you.

Intervention support – A combination of the different supports available to help maintain or improve your

independence and participation within your community. Local Area Coordinators (LAC) – Local community

organisations that have partnered with the NDIA to help

participants access and manage the NDIS. Read more on page 18.

Modifications – Changes made to an environment, product

Planning meeting – Meeting with a LAC or NDIA

increase your independence.

the basis of a plan of supports.

or equipment to make it easier to use or access to help

representative to discuss your needs and goals that will form Provider – A person or organisation that delivers services to

National Disability Insurance Agency (NDIA) – The

people living with disability. Also see ‘Registered provider’.

independent Government agency that looks after the funding and coordination of the NDIS.

Registered provider – A person or organisation that has

National Disability Insurance Scheme (NDIS) – Government

registered with the NDIS and meets certain criteria to provide a

or early intervention needs, to meet their individual needs,

Respite – A break from your usual living or caring

run program that helps support people living with disability reach personal goals, participate in the community and increase their independence.

Participant – Someone who has been approved to receive supports through the NDIS.

product or service to participants of the NDIS. Also see ‘Provider’. environment. This could be at a day centre, within the

community, at someone else’s home or in home support.

Scheme – Another word for program. Used as a shortened term to refer to the National Disability Insurance Scheme (NDIS).

Participant statement – a document describing the goals

Self managed – One of the management options available

the NDIS.

yourself. Also see ‘Agency managed’ and ‘Plan managed’.

and aspirations you want to achieve with the help of

Plan – A document detailing the individual needs and goals

of a participant and the types of supports that will be funded under the NDIS to help meet those goals.

Plan implementation – Organising the supports and

where you organise supports and payments to providers

Read more about plan management options on page 36. Service agreement – A contract between you and your

provider detailing the types of services and supports that will be delivered.

funding within your NDIS plan so it works for you.

Plan managed – One of the management options available where a plan manager handles your NDIS plan and will

look after the payment of services and products. Also see

‘Agency managed’ and ‘Self managed’. Read more about plan management options on page 36.

Plan manager – A professional who can help you get the

most out of your NDIS funding by handling the paperwork

Specialist Disability Accommodation (SDA) – Funding

towards the cost of purpose built or specialist designed

housing. Available under the ‘Capital supports group’ to some high support needs NDIS participants.

Unregistered provider – A person or organisation that has chosen not to register with the NDIS and does not need to adhere to NDIA guidelines and pricing. Also see ‘Provider’.

and payments associated with your supports.

Plan review – Meeting with your LAC or NDIA representative to review your plan, measure your progress against your

goals and discuss what supports are or aren’t working as well as explore and set new goals for your next plan.

Abbreviations AAT. .............................Administrative Appeals Tribunal

CRCC...... Commonwealth Respite & Carelink Centre

OCD. .............................. Obsessive compulsive disorder

ABA.........................................Applied behaviour analysis

DES................................Disability Employment Services

OT.................................................... Occupational therapist

ABI....................................................... Acquired brain injury

DSG.............................................. Disability Support Guide

PPMS.............. Primary progressive multiple sclerosis

ACAT................................... Aged Care Assessment Team

ECEI.........................Early Childhood Early Intervention

PTSD................................. Post traumatic stress disorder

ADD. .......................................... Attention deficit disorder

FXS.......................................................... Fragile X Syndrome

PWDA........................... People with Disability Australia

ADE.............................. Australian Disability Enterprises

GP.......................................................... General practitioner

RRMS............. Relapsing-remitting multiple sclerosis

ADHD.......... Attention deficit hyperactivity disorder

LAC.................................................. Local Area Coordinator

SCI. ........................................................... Spinal cord injuries

APD.................................... Auditory processing disorder

LGBTIQ............................................ Lesbian, gay, bisexual,

SDA....................Specialist Disability Accommodation

ASD........................................... Autism spectrum disorder

transgender, intersex, questioning

SLES.................... School Leaver Employment Support

CALD...................Culturally and Linguistically Diverse

MD.......................................................... Muscular dystrophy

SPD....................................... Sensory processing disorder

CAPD................. Central auditory processing disorder

MS. ...............................................................Multiple sclerosis

SPMS........ Secondary progressive multiple sclerosis

COPD..................................... Chronic pulmonary disease

NDIA................. National Disability Insurance Agency

VB-MAPP.......................... Verbal Behaviour Milestones

CoS..................................................... Continuity of Support

NDIS................. National Disability Insurance Scheme

CP........................................................................ Cerebral palsy

NESB......................Non-English Speaking Background

Assessment and Placement Program

WWDA....................Women With Disabilities Australia

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resources National National useful phone numbers and websiteS Australian Disability Enterprises............................................1300 043 517 buyability.org.au Australian Federation of Disability Organisations (AFDO)...................................1800 219 969 afdo.org.au Autism Connect - Amaze........................................................ 1300 308 699 amaze.org.au Beyond Blue................................................................................1300 224 636 beyondblue.org.au Blind Citizens Australia............................................................ 1800 033 660 bca.org.au Brain Injury Australia............................................................... 1800 272 461 braininjuryaustralia.org.au Carers Australia..........................................................................02 6122 9900 carersaustralia.com.au Carer Gateway............................................................................1800 422 737 carergateway.gov.au Carer Gateway Counselling Service......................................1800 242 636 carergateway.gov.au Australian Cerebral Palsy Register....................................... 02 9975 8000 cpregister.com.au Deafness Forum of Australia.................................................. 02 6262 7808 deafnessforum.org.au Department of Health .............................................................02 6289 1555 health.gov.au Department of Social Services...............................................1300 653 227 dss.gov.au Disability Advocacy Finder disabilityadvocacyfinder.dss.gov.au/disability/ndap Disability Employment Services (DES)................................1800 464 800 jobaccess.gov.au Disability Gateway................................................................... 1800 643 787 disabilitygateway.gov.au Federation of Ethnic Communities’ Councils of Australia (FECCA)..............................................02 6282 5755 fecca.org.au First People’s Disability Network........................................... 02 9267 4195 fpdn.org.au Headspace.................................................................................. 1800 650 890 headspace.org.au Inclusion Australia............................................................................................. inclusionaustralia.org.au Independent Living Centres.................................................. 1300 885 886 ilcaustralia.org.au JobAccess...................................................................................1800 464 800 jobaccess.gov.au LGBTIQ+ Health Australia........................................................02 7209 6301 lgbtiqhealth.org.au

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Lifeline................................................................................................... 13 11 14 lifeline.org.au MyGov...................................................................................................13 23 07 my.gov.au National Continence Helpline............................................... 1800 330 066 continence.org.au National Dementia Helpline.................................................. 1800 100 500 dementia.org.au/helpline National Disability Insurance Scheme (NDIS).....................1800 800 110 ndis.gov.au National Disability Services................................................... 02 6283 3200 nds.org.au NDIS Administrative Appeals Tribunal (AAT)..................... 1800 228 333 aat.gov.au National Ethnic Disability Alliance....................................... 02 6262 6867 neda.org.au National Relay Service..................... Voice Relay number - 1300 555 727 TTY number - 133 677............................................................................. SMS relay number - 0423 677 767........................................................ communications.gov.au/accesshub/nrs NDIS Quality and Safeguards Commission

1800 035 544

ndiscommission.gov.au Out Together...............................................................................1300 111 400 wellways.org/out-together People with Disability Australia.............................................1800 422 015 pwd.org.au Relationships Australia............................................................ 1300 364 277 relationships.org.au QLife..............................................................................................1800 184 527 qlife.org.au SANE Australia............................................................................1800 187 263 sane.org Services Australia Information Service.........................................13 24 68 servicesaustralia.gov.au Services Australia Centrelink Disability, Sickness & Carers Line........................... 13 27 17 servicesaustralia.gov.au/individuals/centrelink Services Australia - Medicare........................................................... 13 20 11 servicesaustralia.gov.au/individuals/medicare Spinal Cord Injuries Australia..................................................1800 819 775 scia.org.au Stroke Foundation.....................................................................1800 787 653 strokefoundation.org.au Translating and Interpreting Service.............................................13 14 50 tisnational.gov.au

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resources ACT and NSW NDIS partner information

The organisations listed below have been engaged by the NDIS to assist with Early Childhood Early Intervention and Local Area Coordination in ACT and NSW. Early Childhood Early Intervention (ECEI) Partners – These early childhood partners in the community provide advice, assistance and support to children up to the age of seven who have a disability or developmental delay.

Local Area Coordinators (LAC) – LACs are local organisations that help you with your NDIS journey. They provide information about the NDIS, hold planning/review meetings and can connect you with local services and activities.

NDIS managed areas – For many people entering the NDIS, the LAC will be their main point of contact for the NDIS. In areas not serviced by a LAC partner, the NDIS will work with you directly to connect you to supports in your area.

Australian Capital Territory Service Area

Council

ECEI partner

LAC partner

ACT

each 1300 003 224 info@each.com.au

feros care 1300 986 970 feroslac@ndis.gov.au

ACT useful phone numbers and websites ACT Companion Card...............................................................02 6205 4333 communityservices.act.gov.au/companion_card

Ethnic Disability ACT.................................................................02 6255 2671 ethnicdisabilityact.weebly.com

Advocacy for Inclusion............................................................ 02 6257 4005 advocacyforinclusion.org

People with Disabilities ACT.................................................. 02 6286 4223 pwdact.org.au

ACT Disability Aged and Carer Advocacy Service............. 02 6242 5060 adacas.org.au

Carers ACT.................................................................................. 02 6296 9900 carersact.org.au

Disability Aging and Community Care Services . ............. 02 8004 8412 daaccs.com.au

National Disability Services ACT........................................... 02 6283 3200 nds.org.au

Public Trustee and Guardian.................................................. 02 6207 9800 publictrustee.act.gov.au

Women with Disabilities ACT................................................. 0468 324 695 wwdact.org.au

New South Wales Service Area

Council

ECEI partner

LAC partner

Central Coast

Gosford Wyong

Lifestart 1800 953 390 info@lifestart.org.au

Social Futures 1800 522 679 lac@socialfutures.org.au

Far West

Balranald Broken Hill

Mission Australia 1800 932 118 eceiwesternandfarwestnsw@ missionaustralia.com.au

Social Futures 1800 522 679 lac@socialfutures.org.au

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NSW resources continued Service Area

Council

Hunter New England

Armidale Dumaresq Cessnock Dungog Glen Innes Severn Gloucester Great Lakes Greater Taree Gunnedah Guyra Kiama Shoalhaven

Gwydir Inverell Lake Macquarie Liverpool Plains Maitland Moree Plains Muswellbrook Narrabri Newcastle Shellharbour Wollongong

Port Stephens Singleton Tamworth Regional Tenterfield Upper Hunter Shire Uralla Walcha

Mid North Coast

Bellingen Coffs Harbour

Kempsey Nambucca

Port Macquarie-Hastings Northcott 1800 818 286 ecei@northcott.com.au

Murrumbidgee

Albury Berrigan Bland Boorowa Conargo Coolamon Cootamundra Corowa Shire Deniliquin Blue Mountains Hawkesbury

Greater Hume Shire Griffith Gundagai Harden Hay Jerilderie Junee Leeton Lockhart Lithgow Penrith

Murray Murrumbidgee Narrandera Temora Tumbarumba Tumut Shire Urana Wagga Wagga Wakool

Ballina Byron Clarence Valley Hornsby Hunters Hill Ku-ring-gai Lane Cove Manly Mosman Botany Bay Hurstville Kogarah

Kyogle Lismore Richmond Valley North Sydney Pittwater Ryde Warringah Willoughby

Tweed

Randwick Rockdale Sutherland

Waverley Woollahra

Illawarra Shoalhaven

Nepean Blue Mountains

Northern NSW

Northern Sydney

South Eastern Sydney

South Western Sydney

Southern NSW

Bankstown Camden Campbelltown Fairfield Bega Valley Bombala Cooma Monaro Eurobodalla

Liverpool Wingecarribee Wollondilly Goulburn Mulwaree Palerang Queanbeyan

Snowy River Upper Lachlan Shire Yass Valley

ECEI partner

LAC partner

Northcott 1800 818 286 ecei@northcott.com.au

Uniting 02 8833 0570 lacinfo@uniting.org

Lifestart 1800 953 390 info@lifestart.org.au

Uniting 02 4253 6580 lacinfo@uniting.org blue sky community services 1800 241 675 lac@bluesky.org.au

intereach 1300 488 226 ecei@intereach.com.au

intereach 1300 488 226 community@intereach.com.au

Lifestart 1800 953 390 info@lifestart.org.au

Uniting 02 4723 9444 lacinfo@uniting.org

Northcott 1800 818 286 ecei@northcott.com.au

Social Futures 1800 522 679 lac@socialfutures.org.au

Cerebral Palsy Alliance 1300 888 378 eceienquiries@ cerebralpalsy.org.au

Uniting 02 4723 9441 lacinfo@uniting.org

Lifestart 1800 953 390 info@lifestart.org.au

Latrobe Community Health Service 1800 242 696 south.east.sydney.lacintake@ ndis.gov.au

each 1300 003 224 info@each.com.au

SSI Settlement Services International 1800 960 975 lac@ssi.org.au

each 1300 003 224 info@each.com.au

Uniting 02 9275 9451 lacinfo@uniting.org

Continued on page 260

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New South Wales and ACT regions map

This map provides you with a geographical reference to the service regions in ACT and New South Wales To help you find providers that offer services near you, we have sorted the directory tables into a number of regions. You can use the map below to work out which region covers the area you live in.

Providers that have indicated they look after all of New South Wales/ACT or those that did not specify a region with DPS are

listed under ‘Providers servicing all of NSW/ACT’. If a provider services one or multiple regions but not all, they will be listed in

Cooma

South Coast

Deniliquin

Wentworth

The Murray

Albury

Snowy Mountains

Bega

Eden

Narooma

Batemans Bay

Nowra Queanbeyan Wagga Wagga

Riverina

Griffith

Hay Ivanhoe Broken Hill

Wilcannia

Outback NSW

Yass

Goulburn

Capital Country

Cowra

Bathurst

Blue Mountains

Newcastle Orange

Hunter Parkes

Dubbo

Gilgandra Cobar

Central NSW

Muswellbrook

Tamworth

Walgett Bourke

ACT

Central Coast Sydney

Forster

Port Macquarie

Nambucca Heads

Coffs Harbour Armidale Narrabri

New England North West

Grafton Glen Innes Moree Lightning Ridge Tibooburra

Ballina

Evans Head

Tweed Heads

North Coast

each of the applicable regions.

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NSW resources continued Service Area

Council

Sydney

Ashfield Burwood Canada Bay

ECEI partner

LAC partner

Leichhardt Marrickville Strathfield

Lifestart 1800 953 390 info@lifestart.org.au

SSI Settlement Services International 1800 960 975 lac@ssi.org.au

Lachlan* Mid Western Regional Narromine Oberon Orange Parkes Walgett* Warren Warrumbungle Shire Weddin Wellington

Misssion Australia 1800 932 118 eceiwesternandfarwestnsw@ missionaustralia.com.au

Social Futures 1800 522 679 lac@socialfutures.org.au

Parramatta The Hills Shire

Northcott 1800 818 286 ecei@northcott.com.au

Uniting 02 8833 0500 lacinfo@uniting.org

NDIS 1800 800 110

Canterbury Western NSW

Bathurst Regional Blayney Bogan* Bourke* Brewarrina* Cabonne Cobar* Coonamble* Cowra Dubbo Forbes

*MacKillop Family Services provide ECEI support in these council regions 02 6882 5949 eceiwesternremote@mackillop.org.au

Gilgandra Western Sydney

Auburn Blacktown Holroyd

All other areas not supported by a NDIS partner

Australia’s Favourite Online Disability Support Portal

www.disabilitysupportguide.com.au

ALITY PSEst.QU1999

New South Wales useful phone numbers and websites Autism Advisory Support Service......................................... 02 9601 2844 aass.org.au Autism Spectrum Australia (Aspect).....................................1800 277 328 autismspectrum.org.au Aquired Brain Injury Services NSW.......................................02 9748 7372 abis.org.au Carers NSW..................................................................................02 9280 4744 carersnsw.org.au Cerabral Palsy Alliance............................................................ 1300 888 378 cerabralpulsyalliance.org.au Council for Intellectual Disability ........................................ 1800 424 065 cid.org.au Deaf Society NSW......................................................................1800 893 855 deafsociety.org.au Disability Advocacy NSW........................................................ 1300 365 085 da.org.au Disability Learning and Support NSW..................................02 7814 3879 education.nsw.gov.au/teaching-and-learning/ disability-learning-and-support

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Down Syndrome NSW............................................................. 02 9841 4444 downsyndrome.org.au/nsw

Guide Dogs NSW/ACT...............................................................02 9412 9300 nsw.guidedogs.com.au Multicultural Disability Advocacy Association of NSW........................................... 1800 629 072 mdaa.org.au Multiple Sclerosis Ltd................................................................1800 042 138 ms.org.au Muscular Dystrophy NSW........................................................1800 635 109 mdnsw.org.au National Disability Services NSW........................................... 02 9256 3111 nds.org.au NSW Companion Card............................................................. 1800 893 044 companioncard.nsw.gov.au Physical Disability Council of NSW..................... 1800 688 831 (toll free) pdcnsw.org.au Trustee & Guardian NSW......................................................... 1300 109 290 tag.nsw.gov.au

resources Queensland Queensland NDIS partner information

The organisations listed below have been engaged by the NDIS to assist with Early Childhood Early Intervention and Local Area Coordination in Queensland. Early Childhood Early Intervention (ECEI) Partners – These early childhood partners in the community provide advice, assistance and support to children up to the age of seven who have a disability or developmental delay.

Service Area

Council

ECEI partner

LAC partner

Brisbane

benevolent society 1300 003 234 benevolent.ecei@ndis.gov.au

Carers QLD Australia 1300 999 636 brisbanenorthlac@carersqld.com.au

Bundaberg

BUSHkids 07 4111 1655 bundabergecei@bushkids.org.au

IWC 1300 492 492 info@iwc.org.au

Cairns

Cairns Cassowary Coast

Mission Australia 1800 860 555 eceicairns@missionaustralia.com.au

Mission Australia 1800 860 555 laccairns@missionaustralia.com.au

Gold Coast

UntiingCare 1800 864 846 eceiadminrobina@uccommunity.org.au

Carers QLD Australia 1300 999 636 goldcoastlac@carersqld.com.au

Ipswich

Ipswich Lockyer Valley

each 1300 003 224 pitc.each.ipswich@ndis.gov.au

Carers QLD Australia 1300 999 636 ipswichlac@carersqld.com.au

Logan

Logan Redland

benevolent society 1300 003 234 benevolent.ecei@ndis.gov.au

Carers QLD Australia 1300 999 636 beenleighlac@carersqld.com.au capalabalac@caresqld.com.au

Mackay

Issac Mackay

UnitingCare 1300 778 081 mackayadmin@uccommunity.org.au

feros care 1300 986 970 feroslac@ndis.gov.au

Maryborough

Cherbourg Fraser Coast North Burnett South Burnett

BUSHkids 07 4183 8920 kingaroyecei@bushkids.org.au herveybayecei@bushkids.org.au

APM 1300 276 522 lac@apm.net.au

Tablelands Yarrabah

Scenic Rim Somerset

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261

Queensland regions To help you find providers that offer services near you, we have sorted the directory tables on the following pages into a number of regions. You can use the map below to work out which region covers the area you live in.

Providers that have indicated they look after all of Queensland or those that did not specify a region with DPS are

listed under ‘Providers servicing all of QLD’. If a provider services one or multiple regions but not all, they will be listed in each of the applicable regions.

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DisabilitySupportGuide.com.au

263

QLD resources continued Service Area

Council

ECEI partner

LAC partner

Moreton Bay

Caboolture Moreton Bay Strathpine

benevolent society 1300 003 234 benevolent.ecei@ndis.gov.au

Carers QLD Australia 1300 999 636 moretonbaylac@carersqld.com.au

Rockhampton

Banana Central Highlands Gladstone Livingstone Rockhampton

BUSHkids 07 4913 1090 emeraldecei@bushkids.org.au 07 4904 5335 gladstoneecei@bushkids.org.au 07 4994 2120 rockhamptonecei@bushkids.org.au

Carers QLD Australia 1300 999 636 emeraldlac@carersqld.com.au gladstonelac@carersqld.com.au rockhamptonlac@carersqld.com.au

Sunshine Coast

Gympie Noosa Maroochydore Sunshine Coast

BUSHkids 07 5406 0708 gympieecei@bushkids.org.au maroochydoreecei@bushkids.org.au

Carers QLD Australia 1300 999 636 gympielac@carersqld.com.au sunshinecoastlac@carersqld.com.au

Toowoomba

Southern Downs Toowoomba

UnitingCare 1300 778 081 eceiadmintmba@uccommunity.org.au

Carers QLD Australia 1300 999 636 toowoombaLAC@carersqld.com.au

Townsville

Townsville Burdekin Charter Towers

Carers QLD Australia 1300 999 636 townsville_mtisa@uccommunity.org.au

feros care 1300 986 970 feroslac@ndis.gov.au

NDIS 1800 800 110

All other areas not supported by a NDIS partner

www.disabilitysupportguide.com.au D

Australia’s Favourite Online Disability Support Portal

ALITY PSEst.QU1999

Queensland useful phone numbers and websites Aged and Disability Advocacy Australia (ADA Australia)...........................................................................1800 818 338 adaaustralia.com.au Autism QLD................................................................................ 07 3273 0000 autismqld.com.au

Carers QLD.................................................................................. 07 3900 8100 carersqld.com.au

Deaf Services QLD.................................................................... 07 3892 8500 deafservices.org.au Department of Seniors, Disability Services and Aboriginal Torres Strait Islander Partnerships....................13 74 68 dsdsatsip.qld.gov.au Down Syndrome QLD...............................................................07 3356 6655 downsyndrome.org.au/qld

Guide Dogs QLD.........................................................................1800 810 122 qld.guidedogs.com.au

Mackay Advocacy .....................................................................07 4957 8710 mackayadvocacy.com.au Multiple Sclerosis QLD..............................................................1800 177 591 msqld.org.au Multiple Sclerosis QLD Neuro Assist Line........................... 1800 959 638 msqld.org.au

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Muscular Dystrophy QLD........................................................ 1800 676 364 mdqld.org.au

National Disability Services QLD.......................................... 07 3828 9400 nds.org.au

Office of the Public Advocate QLD........................................07 3738 9513 justice.qld.gov.au/public-advocate

Office of the Public Guardian.................................................1300 653 187 publicguardian.qld.gov.au Public Trustee of Queensland................................................ 1300 360 044 pt.qld.gov.au

QLD Companion Card........................................................................13 74 68 qld.gov.au/disability/out-and-about/ subsidies-concessions-passes/companion-card Queensland Advocacy Incorporated................................... 07 3844 4200 qai.org.au

Mater Intellectual Disability & Autism Service................... 07 3163 2412 mater.org.au/midas Queenslanders with Disability Network..............................1300 363 783 qdn.org.au Queensland Women’s Health Network............................... 07 4789 0665 qwhn.asn.au

Synapse (Brain Injury Association of Queensland)............1800 673 074 synapse.org.au

resources Tasmania Tasmania NDIS partner information

The organisations listed below have been engaged by the NDIS to assist with Early Childhood Early Intervention and Local Area Coordination in Tasmania. Early Childhood Early Intervention (ECEI) Partners – These early childhood partners in the community provide advice, assistance and support to children up to the age of seven who have a disability or developmental delay.

Service Area North

North West

South East

South West

Council Break O’Day Dorset Flinders Burnie Central Coast Circular Head Brighton Clarence Central Highlands Glenorchy

George Town Launceston Meander Valley Devonport Kentish King Island Derwent Valley Glamorgan-Spring Bay Sorell Huon Valley

Hobart

Kingsborough

ECEI partner

LAC partner

Northern Midlands West Tamar

Baptcare 1800 572 152 eceitasmania@ndis.gov.au

Baptcare 1800 290 555 info@baptcare.org.au

Latrobe Waratah-Wynyard West Coast Southern Midlands Tasman

Mission Australia 1800 572 152 eceitasmania@ndis.gov.au

Mission Australia 03 6420 6850 ndislacnorthwest@missionaustralia.com.au

Mission Australia 1800 572 152 eceitasmania@ndis.gov.au

Mission Australia 03 6420 6850 ndislacsoutheast@missionaustralia.com.au

Baptcare 1800 572 152 eceitasmania@ndis.gov.au

Baptcare 1800 290 555 info@baptcare.org.au

NDIS 1800 800 110

All other areas not supported by a NDIS partner

Tasmanian useful phone numbers and websites Advocacy Tasmania...................................................................1800 005 131 advocacytasmania.org.au Association for Children with Disability (Tas) ....................1800 244 742 acdtas.com.au Autism Tasmania....................................................................... 03 6722 5000 autismtas.org.au Brain Injury Association of Tasmania................................... 03 6230 9800 biat.org.au Carers TAS....................................................................................03 6144 3700 carerstas.org Companion Card (TAS)............................................................ 1800 009 501 companioncard.communities.tas.gov.au Department of Health, Tasmania........................................... 1300 135 513 dhhs.tas.gov.au Disability and Community Services...................................... 1300 135 513 communities.tas.gov.au/disability Down Syndrome Tasmania......................................................1300 592 050 downsyndrometasmania.org.au Expressions Australia (formerly Tasmanian Deaf Society). 1300 780 225 tasdeaf.org.au

Guide Dogs Tasmania...............................................................03 6232 1222 guidedogstas.com.au Finding Your Way.......................................................................1800 244 742 findingyourway.com.au Multiple Sclerosis Ltd................................................................1800 042 138 ms.org.au Muscular Dystrophy Tasmania.............................................. 0400 877 137 musculardystrophytasmania.com.au National Disability Services TAS.............................................03 6212 7300 nds.org.au Office of the Public Guardian................................................ 1800 955 772 www.publicguardian.tas.gov.au Riding for the Disabled Association of Tasmania..............0429 943 247 rdatas.org.au Speakout Advocacy.................................................................. 03 6231 2344 speakoutadvocacy.org Tasmanian Autism Diagnostic Service (TADS).................... 03 6166 1100 communities.tas.gov.au/disability/ tasmanian-autism-diagnostic-service-tads Service Tasmania....................................................................... 1300 135 513 service.tas.gov.au DisabilitySupportGuide.com.au

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Tasmania region map

This map provides you with a geographical reference to the service regions in Tasmania To help you find providers that offer services near you, we have sorted the directory tables into a number of regions. You can use the map below to work out which region covers the area you live in.

Providers that have indicated they look after all of Tasmania or those that did not specify a region with DPS are listed

under ‘Providers servicing all of TAS’. If a provider services one or multiple regions but not all, they will be listed in each of the applicable regions.

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resources Victoria Victoria NDIS partner information

The organisations listed below have been engaged by the NDIS to assist with Early Childhood Early Intervention and Local Area Coordination in Victoria. Early Childhood Early Intervention (ECEI) Partners – These early childhood partners in the community provide advice, assistance and support to children up to the age of seven who have a disability or developmental delay.

Service Area

Council

Barwon

Colac-Otway Greater Geelong

Bayside Peninsula

Bayside Frankstone Glen Eira

Brimbank Melton

Central Highlands

Ararat Ballarat

Goulburn

Greater Shepparton Moira Mitchell Murrindindi

Hume Moreland

Inner Eastern Melbourne

Boroondara Manningham

Inner Gippsland

ECEI partner

LAC partner

Surf Coast Queenscliffe

BCYF 1300 012 293 ecei@bcyf.org.au

Latrobe Community Health Service 1800 242 696 barwonlac@ndis.gov.au

Kingston Stonnington Mornington Peninsula Port Phillip

Brotherhood of St Laurence 1300 275 323 ecei.access@bsl.org.au

Brotherhood of St Laurence 1300 275 634 ndis.info@bsl.org..au

Brotherhood of St Laurence 1300 275 323 ecei.access@bsl.org.au

Brotherhood of St Laurence 1300 275 634 ndis.info@bsl.org..au

Moorabool Pyrenees

Latrobe Community Health Service 1800 242 696 central.highlandecei@ndis.gov.au

Latrobe Community Health Service 1800 242 696 central.highlandslac@ndis.gov.au

Strathbogie

intereach 1300 488 226 ecei.loddon@intereach.com.au

intereach 1300 488 226 lac.loddon@intereach.com.au

Brotherhood of St Laurence 1300 275 323 ecei.access@bsl.org.au

Brotherhood of St Laurence 1300 275 634 ndis.info@bsl.org..au

Monash Whitehorse

Link Health & Community 1800 546 532 ecei@linkhc.org.au

Latrobe Community Health Service 1800 242 696 inner.east.melblac@ndis.gov.au

Bass Coast Baw Baw

Latrobe South Gippsland

Link Health & Community 1800 546 532 ecei@linkhc.org.au

Latrobe Community Health Service 1800 242 696 inner.gippslandlac@ndis.gov.au

Loddon

Campaspe Central Goldfields

Greater Bendigo Loddon

intereach 1300 488 226 ecei.loddon@intereach.com.au

intereach 1300 488 226 lac.loddon@intereach.com.au

Mallee

Buloke Gannawarra

Mildura Swan Hill

intereach 1300 488 226 ecei.loddon@intereach.com.au

intereach 1300 488 226 lac.loddon@intereach.com.au

Golden Plains Hepburn

Macedon Ranges Mount Alexander

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Victoria area map This map provides you with a geographical reference to the service regions in Victoria

To help you find providers that offer services near you, we have sorted the directory tables into a number of regions. You can use the map below to work out which region covers the area you live in.

Providers that have indicated they look after all of Victoria or those that did not specify a region with DPS are listed

under ‘Providers servicing all of VIC’. If a provider services one or multiple regions but not all, they will be listed in each

Moe

Sale

Gippsland G ippsland

North N orth EEast ast

Melbourne

Seymour

Portland

Horsham

Warrnambool

Ararat

Barwon Barwon South South West West

Bendigo

Loddon Mallee Grampians G rampians Central West

Mildura

Swan Hill

Geelong

Goulburn Valley

Wonthaggi

Eildon

Benalla nalla

Wangaratta

Wodonga

Bairnsdale B

Orbost

of the applicable regions.

DisabilitySupportGuide.com.au

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VIC resources continued Service Area

Council

North Eastern Melbourne

Banyule Darebin

Nillumbik Whittlesea

Outer Eastern Melbourne

Knox Maroondah

Yarra Ranges

Outer Gippsland

East Gippsland Wellington

Ovens Murray

Alpine Benalla Indigo

Yarra

ECEI partner

LAC partner

Brotherhood of St Laurence 1300 275 323 ecei.access@bsl.org.au

Brotherhood of St Laurence 1300 275 634 ndis.info@bsl.org..au

Link Health & Community 1800 546 532 ecei@linkhc.org.au

Latrobe Community Health Service 1800 242 696 outer.east.melblac@ndis.gov.au

Link Health & Community 1800 546 532 ecei@linkhc.org.au

Latrobe Community Health Service 1800 242 696 outer.gippslandlac@ndis.gov.au

Mansfield Towong Wangaratta

Wodonga

Merri Health 1300 665 437 ecei@merrihealth.org.au

Latrobe Community Health Service 1800 242 696 ovens.murraylac@ndis.gov.au

Southern Melbourne Cardinia

Casey

Greater Dandenong

Link Health & Community 1800 546 532 ecei@linkhc.org.au

Latrobe Community Health Service 1800 242 696 southernmelbournelac@ndis.gov.au

Western Melbourne

Melbourne Moonee Valley

Wyndham

Brotherhood of St Laurence 1300 275 323 ecei.access@bsl.org.au

Brotherhood of St Laurence 1300 275 634 ndis.info@bsl.org..au

Latrobe Community Health Service 1800 242 696 wimmera.south.westecei@ndis.gov.au

Latrobe Community Health Service 1800 242 696 wimmera.south.westlac@ndis.gov.au

NDIS 1800 800 110

Hobsons Bay Maribyrnong

Wimmera South West Corangamite Glenelg Hindmarsh Horsham

Moyne West Wimmera Northern Grampians Yarriambiack Southern Grampians Warrnambool

All other areas not supported by a NDIS partner

Victoria useful phone numbers and websites Action on Disability within Ethnic Communities.............. 03 9480 7000 adec.org.au

Down Syndrome Victoria.........................................................1300 658 873 www.downsyndrome.org.au/vic

Association for Children with a Disability.......................... 03 9880 7000 acd.org.au

Guide Dogs VIC.......................................................................... 1800 804 805 guidedogsvictoria.com.au

Arbias (aquired brain injury)...................................................03 8388 1222 arbias.org.au

Belonging Matters.....................................................................03 9739 8333 belongingmatters.org Brain Injury Matters................................................................. 03 9639 7222 braininjurymatters.org BrainLink........................................................03 8761 9232 or 1800 677 579 brainlink.org.au

Cerebral Palsy Support Network.......................................... 1300 277 600 cpsn.org.au

Companion Card (VIC)..............................................................1800 650 611 companioncard.vic.gov.au Department of Health and Human Services ......................1300 650 172 dhhs.vic.gov.au Disability Advocacy Resource Unit....................................... 03 9639 5807 daru.org.au Disability Connect Victoria.................................................... 03 9052 4470 dcvic.com.au Disability Resource Centre..................................................... 03 9671 3000 drc.org.au

Disability Services Commissioner........................................ 1800 677 342 odsc.vic.gov.au Disability Sports Victoria......................................................... 0497 112 101 dsvic.org.au

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Disability Support Guide Eastern Australia 2021/22

Expressions Australia (formerly Vicdeaf).03 9473 1111 or 1300 780 225 expression.com.au

Leadership Plus......................................................................... 03 9489 2999 leadershipplus.com

Multiple Sclerosis Ltd................................................................1800 042 138 ms.org.au Muscular Dystrophy Australia................................................03 9320 9555 mda.org.au National Disability Services Victoria.....................................03 8341 4300 nds.org.au

Office for Disability ................................................................. 1300 880 043 dhhs.vic.gov.au/office-disability

Office of the Public Advocate.................................................1300 309 337 publicadvocate.vic.gov.au RDA Victoria................................................................................03 9258 4730 rdav.asn.au

Rights, Information and Advocacy Centre (RIAC)............. 03 5222 5499 riac.org.au VALID............................................................................................03 9416 4003 valid.org.au Villamanta Disability Rights Legal Service.......................... 1800 014 111 villamanta.org.au

Women with Disabilities Victoria (WDV)............................ 03 9286 7800 wdv.org.au

Provider Name Location Phone Providers servicing Central region

• ••• •• •••• •• ABusiness Riverside 12 3456 7890 • • • • • •• •• State XYZ City Centre 23 4567 8901 • •• • • • or • •Territory •••• A Country 34 5678 9012 • •• •• •••••• In you’ll45find six sections covering In Home & Community A the back half of this guide Riverside 6789 0123 • • • • •••••• ABC Support

Capital 0123 456 789

DSG Web ID 10001

11100 01010

Reg iste C O R red ND IS P E rovi C AP der I TA C AP L AC Beh I T Y avio Diet ural S upp itia Earl n/Nutr ort y In itio Occ terven nist upa t ion t

State or Territory

Age Groups

Reg iste C O R red ND IS P E rovi C AP der I TA L C AP AC I B eh T Y avi Diet oural S upp itia Earl n/Nutr ort y In itio Occ terven nist upa tion t Pae ional dia The Phy trician rapist siot Psyc herapi st ho Spe logist ech T The herap rap ist Oth eutic S er upp orts S up por Sup t deliv ere por 0 - 4 t deliv d at ho yea ered me in p 5 - 1 rs ract 2y ice 13 - ears 17 y e 18 - ars 64 65+ years yea rs Adv e Pag rtisem e ent

Services

11001 00110

Support, Therapists & Specialists, Accommodation, Advisors, Equipment & Provider Name Location Phone Technology and Mental Health. These sections provide useful information about Providers servicing Central region some of the most commonly searched support services as well as directory tables ABC Support Capital 0123 456 789 of a selection of providers delivering different services.

City Centre 23 4567 8901

A Providers are listed by service region. They’ll be listed under ‘Providers servicing

Riverside 45 6789 0123

all of in each State and Territory’ if no region was selected or they service the

whole State/Territory. See the maps in the Resources section for the boundaries Provider Name Location Phone of each service region. Providers servicing Central region The lists include both registered and unregistered NDIS providers in alphabetical ABC Support Capital 0123 456 789 order, detailing whether they provide Core, Capital or Capacity supports under ABusiness Riverside 12 3456 7890 the NDIS. It also indicates some of the specific services they deliver. XYZ City Centre 23 4567 8901 The tables show if the provider can come to your A house or school to deliver Country 34 5678 9012 what age groups they can deliver services to. servicing Central region Providers

789 A bold listing indicates the provider ABC hasSupport paid to have their servicesCapital listed0123 in 456 this ABusiness Riverside 3456 7890 guide. If a service provider has an advertisement in this Guide, then the 12 page

• ••• •••• • •• • •• • •

Capital 0123 789home • page • • to • view • the • full enter the ID number into the search toolbar on456 the

••• •••• • • XYZ City Centre 23 4567 8901 • •• • • Provider Name Location Phone For a complete overview of providers and services registered for in each State and A Country 34 5678 9012 • •• •• • Providers servicing Central region Territory visit A DisabilitySupportGuide.com.au/topics/ndis-providers Riverside • • • • ABC Support Capital 0123 456 789 45•6789 0123 ••• •• •• • •• ABusiness Riverside 12 3456 7890 profile and range of services of the provider.

ABusiness XYZ

Riverside 12 3456 7890

City Centre 23 4567 8901

Country 34 5678 9012

Riverside 45 6789 0123

•• • • Age Groups ••

Reg iste C O R red ND IS P E rovi C AP der I TA C AP L AC Beh I T Y avio Diet ural S upp itia Earl n/Nutr ort y In iti t e r onis Occ upa vention t Pae tional dia The Phy trician rapist siot Psyc herapi st ho Spe logist ech The Therap rap ist Oth eutic S er upp orts Sup por Sup t deliv ere por 0 - 4 t deliv d at ho yea ered me in p 5 - 1 rs ract 2y ice 13 - ears 17 y e 18 - ars 64 65+ years yea rs Adv e r t i Pag sem e ent

City Centre 23 4567 8901 number of the advert is listed in red XYZ under ‘Advertisement Page’. Services A Country 34 5678 9012 The ‘DSG Web number can be used as a unique ProviderID’ Name Location Phone identifier to find out more A Riverside 45 6789 0123 Providers Central region information about theservicing provider on DisabilitySupportGuide.com.au. You can

State or Territory ABC Support

• ••• •••• • •• • •• 45 6789 0123 • • Services

•• • • ••

•••• • •• • •• • •

• • ••

•

• • • ••• ••• ••

•• •• •••••••• •••••• • ••••••

•

• DSG• • • • Web ID• •• • • •10001 • 5

•

Age Groups

••• • • • •

• • • ••• ••• ••

•••• •• •• • •DSG• • • • • • •Web ••••• ID • •••••

Reg iste C O R red ND IS P E rovi C AP der I TA L C AP AC Beh I T Y avio Diet ural S upp itia Earl n/Nutr ort y In itio Occ terven nist upa t io Pae tional n diat The r Phy ician rapist sio Psyc therapi st ho Spe logist ech The Therap rap ist Oth eutic S er upp or ts Sup por t d Sup e por livere 0 - 4 t deliv d at ho ered me ye in p 5 - 1 ars ract 2 ye ice 13 - ars 17 y 18 - ears 64 65+ years yea rs Adv Pagertisem e ent

State or Territory

Services

Reg iste C O R red ND IS P E rovi C AP der I TA C AP L AC I Beh T Y avi Diet oural S upp itia Earl n/Nutr ort y In itio Occ terven nist upa t io Pae tional n diat The Phy rician rapist sio Psyc therapi st ho Spe logist ech The Therap rap ist Oth eutic S er upp orts S up por Sup t deliv ere por 0 - 4 t deliv d at ho ered me ye in p 5 - 1 ars ract 2 ye ice 13 - ars 17 y ear 18

services or works from a set locationProvider such Name as a medical practice. It also indicates A Riverside Location Phone

Country 34 5678 9012

State or Territory

• ••• •• •••• • • • Services • • • •• •• • •

Riverside 12 3456 7890

ABusiness

XYZ The tables list a number of ‘verified’ providers. These providers have confirmed A with DPS that the information that is displayed is correct.

How to read the directory tables

10001 5

11100

01010 11001 00110

11100 01010 11001 00110

DisabilitySupportGuide.com.au

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Index Abbreviations........................................................................................................ 253 Accommodation.................................................................................................. 141 Emergency............................................................................................................ 143 Long-term............................................................................................................. 145 Provider directory............................................................................... 148 -170 Respite............................................................................................................. 54, 145 Shared living....................................................................................................... 145 Short-term............................................................................................................ 146 Specialist Disability Accommodation (SDA).............................. 146 Supported independent living............................................................. 147 Tenancy.................................................................................................................... 147 Advocates.................................................................................................................... 45 Age groups................................................................................................................. 10 Adults 18-64 years............................................................................................. 12 Kids 5-12 years..................................................................................................... 11 Preschool 0-4 years........................................................................................... 10 Seniors 65+ years.............................................................................................. 13 Teenagers 13-17 years................................................................................... 12 Advisors...................................................................................................................... 171 Provider directory............................................................................... 179 -207 Apply - NDIS how to............................................................................................ 17 Assessments........................................................................................................... 174 Provider directory............................................................................... 179 -207 Assistive technology........................................................................................ 212 Provider directory............................................................................... 215 -234 Behavioural support........................................................................................ 112 Provider directory............................................................................... 118 -140 Capacity building support............................................................................. 31 Capital support....................................................................................................... 30 Carers.............................................................................................................................. 46 Counselling services......................................................................................... 46 Financial support................................................................................................ 48 Respite care................................................................................................. 54, 145 Support groups.................................................................................................... 48 Support lines.......................................................................................................... 48 Case coordinators............................................................................................... 174 Provider directory............................................................................... 179 -207 Checklist.............................................................................................................. 26 -27 Communication equipment...................................................................... 213 Provider directory............................................................................... 215 -234 Community access & inclusion................................................................... 50 Provider directory.................................................................................. 60 -108 Core support.............................................................................................................. 29 Definitions and often used terms............................................. 252 -253 Dietitians................................................................................................................... 112 Provider directory............................................................................... 118 -140 Domestic assistance............................................................................................ 50 Provider directory.................................................................................. 60 -108 Early Intervention.............................................................................................. 113 Early Childhood Early Intervention (ECEI)...................................... 19 Early childhood partners.............................................................................. 18 Provider directory............................................................................... 118 -140 Education ........................................................................................................ 42, 174 Schooling options.............................................................................................. 42 Support....................................................................................................................... 42 Provider directory............................................................................... 179 -207 Educational toys.................................................................................................. 213 Provider directory............................................................................... 215 -234 Eligibility...................................................................................................................... 17 Employment.............................................................................................................. 43 Australian Disability Enterprises............................................................ 43 Disability Employment Services (DES).............................................. 43 Employment options....................................................................................... 43 Employment support................................................................................... 175

Employment continued Provider directory............................................................................... 179 -207 School Leaver Employment Supports................................................ 43 Volunteering........................................................................................................... 44 Equipment & Technology............................................................................ 209 Provider directory............................................................................... 215 -234 Financial....................................................................................................................... 41 Carer payments.................................................................................................... 48 Disability Support Pension......................................................................... 41 Newstart Allowance......................................................................................... 41 Provider directory............................................................................... 179 -207 Services.................................................................................................................... 175 Support....................................................................................................................... 48 Youth Disability Supplement.................................................................... 41 Flow chart - Start your NDIS journey here........................................... 4 Formal supports........................................................................................................ 6 Healthcare products........................................................................................ 214 Provider directory............................................................................... 215 -234 Home maintenance and gardening....................................................... 51 Provider directory.................................................................................. 60 -108 Home modifications........................................................................................ 214 Provider directory............................................................................... 215 -234 Housing...................................................................................................................... 144 Provider directory............................................................................... 148 -170 In Home & Community Support........................................................... 48D Provider directory.................................................................................. 60 -108 Informal supports.................................................................................................... 6 Intellectual disabilities........................................................................................ 8 Intervention support....................................................................................... 176 Provider directory............................................................................... 179 -207 Life skills....................................................................................................................... 51 Provider directory.................................................................................. 60 -108 Local Area Coordinators (LACs).................................................................. 18 Meals............................................................................................................................... 51 Provider directory.................................................................................. 60 -108 Mental Health................................................................................................. 9, 235 Helplines................................................................................................................. 237 Mental health nurses................................................................................... 237 Mental health support................................................................................ 237 Provider directory............................................................................... 239-251 Psychologists....................................................................................................... 237 Psychiatrists......................................................................................................... 238 Psychosocial support.................................................................................... 238 Social workers.................................................................................................... 238 Mobility equipment......................................................................................... 214 Provider directory............................................................................... 215 -234 Multicultural support........................................................................................ 54 National Disability Insurance Agency (NDIA)................................. 16 Who runs NDIS?................................................................................................... 16 National Disability Insurance Scheme (NDIS)................................ 16 Accessing the NDIS............................................................................................ 16 Eligibility................................................................................................................... 17 How to apply for the NDIS........................................................................... 17 Objectives................................................................................................................. 16 Partners of................................................................................................................ 18 Pricing.......................................................................................................................... 39 Understanding the NDIS............................................................................... 16 What support can I get.................................................................................. 28 National Disability Strategy............................................................................ 7 National Standards for Disability Services........................................... 7 Nutritionists............................................................................................................ 112 Provider directory............................................................................... 118 -140 Occupational therapists................................................................................ 113 Provider directory............................................................................... 118 -140

Often used terms and definitions............................................. 252 -253 Paediatricians........................................................................................................ 113 Provider directory............................................................................... 118 -140 Personal care............................................................................................................. 54 Provider directory.................................................................................. 60 -108 Physical disabilities................................................................................................ 8 Physiotherapists................................................................................................. 116 Provider directory............................................................................... 118 -140 Plan management............................................................................................... 36 Agency managed............................................................................................... 36 Combination managed.................................................................................. 38 Plan managed....................................................................................................... 37 Self managed........................................................................................................ 37 Plan managers..................................................................................................... 176 Provider directory............................................................................... 179 -207 Plan review................................................................................................................ 24 Planning meeting................................................................................................. 21 Checklist............................................................................................................ 26 -27 During your meeting....................................................................................... 23 First plan.................................................................................................................... 24 Preparing for.......................................................................................................... 21 What to bring........................................................................................................ 22 Pricing............................................................................................................................ 39 Psychologists......................................................................................................... 116 Provider directory............................................................................... 118 -140 Registered providers........................................................................................... 39 Resources.................................................................................................................. 252 Respite............................................................................................................... 54, 145 Provider directory.................................................................................. 60 -108 Sensory disabilities................................................................................................. 9 Service agreement............................................................................................... 40 Shared living.......................................................................................................... 145 Provider directory............................................................................... 148 -170 Shopping...................................................................................................................... 51 Provider directory.................................................................................. 60 -108 Specialist Disability Accommodation (SDA)................................. 146 Provider directory............................................................................... 148 -170 Speech therapists.............................................................................................. 117 Provider directory............................................................................... 118 -140 Sports, social and recreational support.............................................. 55 Provider directory.................................................................................. 60 -108 Support coordinators...................................................................................... 177 Provider directory............................................................................... 179 -207 Support packages................................................................................................. 28 Supported independent living................................................................ 147 Provider directory............................................................................... 148 -170 Tenancy...................................................................................................................... 147 Provider directory............................................................................... 148 -170 Therapeutic supports...................................................................................... 117 Provider directory............................................................................... 118 -140 Therapists & Specialists................................................................................ 109 Provider directory............................................................................... 118 -140 Transport...................................................................................................................... 58 Accessible transport......................................................................................... 44 Alternatives............................................................................................................. 45 Community transport..................................................................................... 45 Companion Card.................................................................................................. 41 Provider directory.................................................................................. 60 -108 Public transport................................................................................................... 44 Travel and holidays.............................................................................................. 58 Unregistered providers..................................................................................... 39 Vehicle modifications..................................................................................... 214 Provider directory............................................................................... 215-234

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