DPS Guide to Disability Support Victoria - full version by DPS Publishing

DPS GUIDE TO

Disability Support Everyone deserves the chance to reach their full potential

Your Journey Choice and Control Information and Supports

Victoria

DisabilitySupportGuide.com.au | TalkingDisability.com.au |

/ TalkingDisability |

@TalkDisability_

From the Managing Editor I’m very excited to welcome you to the very first edition of the

DPS Guide to Disability Support Victoria 2018. A publication to

help you find your way through the many different options and

considerations when learning about and searching for disability support options.

You may be on the search for information about disabilities or trying to find out how to access Government funding. Or you

may be looking to find local support services to help out at home, develop new skills or help you be part of the community when living with disability.

As a parent of a child on the autism spectrum I know what it’s like to feel overwhelmed and confused by the enormous amount of information, as well as the long journey, from the first inkling at two and a half that ‘something wasn’t right’, to an official diagnosis just shy of his eighth birthday.

Having experienced the long road of countless visits to specialists and therapists, going through numerous assessments in search for a diagnosis, then working through all

DPS Guide to Disability Support Victoria 2018 Printed September 2018 RRP $12.95, inc GST

Managing Editor Margot White margot.white@dps.com.au Chief Executive Officer Mark Ogden Project & Operations Michelle Beech Thank you to the members of the DPS Editorial, Production, Sales and Web development teams for their efforts in making this publication possible.

the different support options out there and finding the best one for us while trying to

access the NDIS and preparing for our first plan, I know just how much a support guide like our DPS Guide to Disability Support can help.

The disability journey is unique to each and every person and their family and carers, and we know that everyone enters the path of information gathering and decision

making at different stages. But, for almost everyone on the disability journey, one thing is clear: navigating the maze of disability support services can be overwhelming and every situation is unique.

In a time when emotions are high and you really should be able to focus your attention on making sure you and your loved one receive the best supports possible, you

shouldn’t have to spend endless hours researching how an occupational therapist can help your child or who to contact for information about modifying your home to help you live independently.

With the knowledge that no two people face the same challenges or have the same needs, and knowing the importance of being able to find the best support for your circumstances in order to make informed choices, we have developed this Guide alongside our online resource DisabilitySupportGuide.com.au.

We have collected all the information you need in one go-to-place, explaining what is

involved and what you can expect. Amongst the information you’ll also find a handful of consumer stories from people who have travelled the road to supports before you and were willing to share their experiences.

On top of that we have included an extensive list of service providers to help you reach your goals and live your best life with the right supports in place.

So, whether you are searching for yourself, a child, a partner, parent, friend or other

loved one, on how to access Government funding, the DPS Guide to Disability Support

is here to help you life your best life with the right supports and information.

And when you’re ready to share the story of your disability journey please contact me on 08 8276 7999 or send me an email on margot.white@dps.com.au.

Margot White – Managing Editor

DPS Guide to Disability Support Victoria 2018

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145 South Tce, Adelaide SA 5000 1300 186 688

info@disabilitysupportguide.com.au DisabilitySupportGuide.com.au

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Distribution distribution@dps.com.au 1300 186 688 Proudly produced and printed in Australia The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. Images within this publication may have been altered from their original format. Images: Shutterstock.com © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Disability Support Guide trademark, DPS Guide to Disability Support is pending registration.

Quick Guide Use this ‘Quick Guide’ to go straight to the back half of the book. Where you’ll find information about some of the most commonly searched support services and directory tables of disability service providers in Victoria.

Therapists & Specialists Behavioural support Dietitians/Nutritionists Early intervention Professionals Occupational therapists Paediatricians Physiotherapists Psychologists Speech therapists Therapeutic supports Training/workshop Provider Directory

p90 p90 p91 p91 p92 p92 p92 p93 p93 p94 p94 p95

In Home & Community Support Accommodation Community access and inclusion Home maintenance and gardening In home support Life skills Meals and shopping Respite Social and recreational support Sports and recreation Transport Provider Directory

p118 p118 p120 p120 p121 p122 p122 p122 p123 p123 p126

Advisors

Assessments Case coordinators Education support Employment support Financial services Intervention support Plan managers Support coordinators Provider Directory

p139 p139 p140 p141 p142 p142 p142 p142 p144

Aids and equipment Assistive technology Communication equipment Educational toys Healthcare products Home modifications Mobility equipment Vehicle modifications Provider Directory

p153 p153 p154 p154 p155 p155 p156 p156 p157

Equipment & Technology

Mental Health

Helplines Mental health nurse Psychologist Psychiatrist Psychosocial support Social workers Support groups

p169 p170 p170 p170 p171 p171 p172

Core Capital Capacity Index Provider Directory

Contents Start your NDIS journey here - flowchart............................................................................................................... 4 Purpose of this Guide............................................................................................................................................................................. 5 About disability support services....................................................................................................................................... 6

Definitions and often used terms....................................................................................................................................... 9 Types of disabilities................................................................................................................................................................................ 14

Useful phone numbers / Abbreviations. ............................................................................................................. 19 Disabilities overview............................................................................................................................................................................ 22

Disability at different ages. ........................................................................................................................................................ 34 Understanding the NDIS............................................................................................................................................................... 41 Is the NDIS near you?.......................................................................................................................................................................... 42

Eligibility / How to apply for the NDIS....................................................................................................... 45 - 46 Early intervention under the NDIS................................................................................................................................ 47

Planning meeting and your first plan...................................................................................................................... 52 Local Area Coordinators ............................................................................................................................................................... 57

NDIA, ECEI & LAC contact details........................................................................................................................ 58 - 59 Planning meeting checklist ....................................................................................................................................... 60 - 61 What support can I get.................................................................................................................................................................... 64

Managing your plan............................................................................................................................................................................. 70 NDIS pricing....................................................................................................................................................................................................... 74 Employment and volunteering options.............................................................................................................. 78 Companion Card........................................................................................................................................................................................ 80 Accessible transport options. ................................................................................................................................................ 80 Disability advocates.............................................................................................................................................................................. 83 Carer support................................................................................................................................................................................................... 86 Multicultural services.......................................................................................................................................................................... 88

About Therapists & Specialists............................................................................................................................................ 89 Therapists & Specialist Directory...................................................................................................................................... 95 About In Home & Community Support............................................................................................................115 In Home & Community Support Directory..................................................................................................126 About Advisors. ........................................................................................................................................................................................138 Advisors Directory................................................................................................................................................................................144 About Equipment & Technology.................................................................................................................................152 Equipment & Technology Directory.......................................................................................................................157 About Mental Health.......................................................................................................................................................................168 Core, Capital, Capacity Supports Directory.................................................................................................173

Feature Stories

Caring for a teen with disability – Sabine and Monice’s story...................... 10 Mind matters; Mental health when living with disability.................................... 20 Reach for the stars: living and working with a vision impairment . ........ 32 The roller coaster of an autism diagnosis – Harry’s story..................................... 50 Living positively with MS - Pam’s story........................................................................................ 62 Working together with people with disability . ................................................................. 76 A challenge for the whole family – Nat and Jess’ story.......................................... 84 Life as a ‘groupie’; the joys of supported independent living....................116

Taking the Nextt step to get more out of life....................................................................124

p173 DisabilitySupportGuide.com.au

Start your NDIS journey here I am new to NDIS

I have NDIS approval

Check if you are eligible and apply for funding

Check if NDIS is available to you

Contact NDIA

1800 800 110 or visit DisabilitySupportGuide.com.au Read more on page 45

categories

For example if you have a total Core budget

of $14,000, you can choose to spread it across different categories and allocate $2,000 for

consumables, $7,000 for daily activities, $1,000 for transport and $4,000 for social activities. Core support funding is flexible but you

may choose to set aside funds for a specific

purpose. For instance, you may choose to self-

manage some of your Core funding to support

additional transport needs and receive this as an automatic payment on an ad-hoc basis.

Turn to page 173 to find providers delivering Core supports near you.

participate independently.

Did you know art classes, sport, camps, library visits and day trips can be included in your plan to increase your social and community participation?

What is Capital support? The Capital support budget relates to

investments such as assistive technology

equipment, home or vehicle modifications, or specialist disability equipment.

The funding for supports will include

assessment, delivery, set-up, adjustment and maintenance costs as needed.

⃝ Assistive technology These are aids or equipment supports that assist you to live independently or help your carer to make it easier to look after you.

It can include items for mobility, personal care,

communication and recreational inclusion, such as wheelchairs, pressure mattresses, standing frames, bathing and toileting equipment,

personal readers and vision equipment or vehicle modifications. 66

DPS Guide to Disability Support Victoria 2018

⃝ Vehicle modifications

SDA funding does not cover personal support

Vehicle modifications include the installation

costs, which are assessed and funded separately

enable you to travel safely as a passenger or

How can I spend my Capital support funding?

of, or changes to, equipment in a vehicle to to drive. The National Disability Insurance

Scheme (NDIS) will cover modifications that

are considered reasonable and necessary such

as installing hand controls if you can’t use your feet to operate pedals or installation of a hoist

to help you in and out of a car. If you would like additional cosmetic or personalised features

that are not essential, you will be expected to cover the extra expenses yourself.

⃝ Home modifications Modifications to help you live safely and

independently at home. These may include, adding hand rails in your bathroom, adding slip-resistant coating to your floor or installing ramps.

⃝ S pecialist disability accommodation (SDA) SDA refers to accommodation for eligible

participants who have an extreme functional impairment or very high support needs.

SDA will provide funding towards the cost of the physical environment (a purpose-built

apartment, for example) in which supports can be delivered.

in your NDIS plan.

Any funds for aids and/or equipment you’re

requesting for inclusion in your NDIS plan have to be related to your disability, give you some clear benefit and be considered reasonable and necessary.

Money for this support package will be

allocated for specific items identified in

your plan and have to be used to fund those items. For example, if your plan includes

money under Capital supports to pay for a

wheelchair, you can’t then decide to spend that money on the installation of a grab rail in the bathroom instead.

It is best to bring a quote for each item you’re

requesting money for to your planning meeting, to make sure you receive funding that meets your needs. You can choose your preferred supplier and there is no need to provide multiple quotes for each item or service you're requesting.

Head to the directory on page 173 to find providers delivering Capital support in your area.

Any funding you're requesting for aids and equipment to be included in your NDIS plan has to be related to your disability, give you some clear benefit and must be considered reasonable and necessary

DisabilitySupportGuide.com.au

What is Capacity building support? This support package enables you to build on

plus specialist supports for more complex and

There are nine Capacity building support

If you ask for Coordination of supports during

funding for all nine but only for those that

what level of support is reasonable and

your independence skills.

categories. You will not automatically receive suit your needs and circumstances. The goals outlined in your National Disability Insurance

Scheme (NDIS) plan determine which categories you receive funding for.

high-risk situations.

your planning meeting, the NDIA will determine necessary based on the information gathered during your meeting.

⃝ Improved living arrangements

Help with finding and applying for shared or

independent accommodation and assistance with managing rental agreements and

responsibilities. You may choose to use these

funds to engage a service provider to help you

search for suitable rental properties online and fill out application forms, for example.

⃝ I ncreased social and community participation

Short-term or ongoing support to strengthen

your ability to manage your life independently and participate in your community. This can

include support to participate in community access programs or group activities. If your

⃝ Coordination of supports Support to connect you with informal,

mainstream and funded supports so you

can get the most out of your NDIS plan and

make sure your supports are being delivered as promised.

There are three different layers of Coordination of supports:

– Support connection

Short-term assistance to strengthen your ability to connect with informal, mainstream and

funded supports and maintain relationships with service providers.

– Support coordination

Ongoing support to strengthen your ability

to connect with supports. Includes resolving

service delivery issues, regular monitoring of supports and crisis resolution.

– Specialist support coordination

A time-limited service that includes all

activities outlined in support coordination,

DPS Guide to Disability Support Victoria 2018

goals include improving your social skills and

making new friends, you could get funding to attend a community camp or vacation group,

where you can meet new people and build your relationship skills.

⃝ Finding and keeping a job

Support to find and maintain employment at all stages of your life. If you’re approved

for funding in this category, you could find a

Under Capacity building supports you could get funding to help you find a job or study opportunities, apply for suitable accommodation or learn a range of organisational and self-management skills

organisational and self-management skills. You could engage a service provider who offers

plan management services to help you manage the money in your NDIS plan. They can pay

providers, help develop Service Agreements, develop monthly statements and claim

payments from the NDIA on your behalf.

⃝ Improved learning

Help to research and apply for study or training opportunities. If you receive funding in this service provider who specialises in employment

category, you could engage a service provider

your resumé, apply for jobs in supported

university, for example. This could include

for people with disability to help you update or open employment, help you prepare

for a job interview or assist with school-towork transition.

⃝ Improved relationships

Involves assistance with the development of social skills and behaviour intervention

supports. This could include funding for a

behaviour support plan, that aims to limit the

likelihood of behaviours of concern developing or increasing.

⃝ Improved health and wellbeing

Physical wellbeing activities, such as personal training sessions and nutrition advice to

help you maintain a healthy lifestyle. These

supports can be funded by the NDIS if health,

physical and wellbeing difficulties are directly attributable to your disability. For example, if you’re eligible for this funding you may

choose to find a nutritionist who can create an individualised healthy-eating meal plan.

⃝ Improved daily living

Covers assessment, therapy and/or training by a professional such as an occupational therapist, physiotherapist or registered nurse. Includes early childhood intervention.

If you receive funding for this category you may choose to spend it on a combination

of therapies that can help you work toward your goals. For example 30 hours a year for occupational therapy and speech therapy assessment and intervention.

⃝ Improved life choices

Can include plan management support,

financial assistance and training to improve

to help with your transition from school to

assistance with planning your timetable and

budgeting for textbooks, or having a support worker come with you to class. Improved

learning funding will only cover support costs, not course or tuition fees that anyone else without a disability would be expected to pay for.

How can I spend my Capacity building funding? You can use your Capacity building funds to purchase any approved individual support within a specific category.

For instance, if you are allocated money under the Improved daily living budget, you may initially decide to use 50% of the funding on an occupational therapist, 30% on a

physiotherapist and 20% on a podiatrist. However, down the track you may decide to

assign a larger percentage to podiatry services

or change from occupational therapy to speech therapy. This flexibility allows you to identify

what you believe would be the best Capacity building support to achieve your goal.

To help the National Disability Insurance

Agency (NDIA) decide how much money they will allocate for different categories under the Capacity building package in your plan, keep

in mind that any supports must be ‘reasonable and necessary’.

Any specialist reports you provide at your

planning meeting to show you need certain

therapies or supports should include as much

information as possible to support your funding

request. They should detail the types of services DisabilitySupportGuide.com.au

the specialist recommends as well as the frequency of services.

For instance, if you have a recommendation from a specialists that your child needs

physiotherapy, make sure their report specifies

So, for example, you may have a total Capacity building budget of $5,000 made up of $3,000

for therapies under Improved daily living and $2,000 for Improved living arrangements to

help you find suitable rental accommodation.

how many sessions a year they think your child

You then can’t decide to combine your funds

goals these therapies will help achieve.

living because that would mean you are not

needs, the duration of each session and what You won’t be able to move Capacity building

funding from one category to another. This is

because each category is aligned with a specific goal in your plan.

to spend the total $5,000 on Improved daily

working towards meeting your Improved living arrangement goals.

You can find contact details of providers who

deliver Capacity building support in the Core, Capital and Capacity building tables starting on page 173.

Managing your plan One of the biggest decisions you and your family will need to make is how to manage your National Disability Insurance Scheme (NDIS) budget. The process of budgeting, keeping records

With any plan management option, it’s a good

is called ‘plan management’. How a budget

who will deliver the supports you need,

and paying for supports outlined in your plan is managed determines how your supports

There's no right or wrong way to manage your NDIS plan and you can change to a different option at any time

and services are paid and in some cases what providers you can choose from to deliver the support services you need.

There are a few plan management options and

there is no right or wrong way – you can choose which option best suits your situation. The options include: ⃝ Agency (NDIA) managed ⃝ Self-managed ⃝ Plan managed ⃝ A combination of any of these

idea to develop and maintain a list of providers their contact details and any other relevant

information such as budget reference numbers.

Agency Managed If you choose to have your plan agency

managed, this means that the NDIA handles all payments and administration for you.

Choosing this option means you don’t have

to pay invoices, claim reimbursements, report against your plan or resolve any billing issues, as this is all done by the NDIA. The NDIA will

also keep appropriate records and receipts for

You can change your plan management option

supports provided.

Disability Insurance Agency (NDIA) know.

can only use National Disability Insurance

at any time, but you will need to let the National

If you choose to be agency managed, you Scheme (NDIS) registered providers to deliver your supports.

DPS Guide to Disability Support Victoria 2018

Pricing for services by a registered provider are

capped by the NDIA which means they can only charge a certain amount for their services.

Pros – Quick and easy – No financial accountability

Is it for me? The agency managed option suits those who don’t have the time or ability to deal with

financial or administrative tasks, and are happy to use only NDIS registered providers. The

registered provider you choose claims the funds for their services directly through the NDIS

portal by electronically billing the NDIS for the

– Gives you a chance to get used to the NDIS system

– No cost to you – No need to keep track of paperwork or open a special bank account

– Using only registered providers means they cannot charge above NDIS price guideline

services delivered.

Cons

You can check your participant portal to see

– You can’t buy services from providers not

track of the funding you have left.

– Limited flexibility

when the funds have been paid and to keep

registered with NDIS

Self-managing your plan gives you complete control over your NDIS supports

Self-Managed Self-managing your NDIS plan means that you,

name. You will be responsible for paying any

the day-to-day organisation of your NDIS funds.

bank account, so you will need to select the

a family member or trusted person takes care of The nominated person pays bills out of their

NDIS budget, chooses how much to spend and organises paperwork and administration. The

NDIA will decide whether the nominated person is suitable to self-manage.

This option gives you a lot of flexibility and control. If you are self-managing, you can

choose any provider you like to deliver supports. This includes both NDIS registered providers and also those who are not registered with the NDIS.

With this flexibility comes a lot of responsibility.

bank or transaction fees incurred as part of this account that is right for you.

You will be in charge of requesting invoices from service providers and processing

payments through the NDIS participant portal. Self-managed participants can also choose to pay a service provider upfront and have the money deposited into the nominated NDIS

bank account. The account holder is exempt

from paying income tax on any funds received directly from the NDIA and held in this bank account. You need to keep all invoices and receipts for five years.

Self-management means keeping on top

It is important to keep in mind that the funding

and receipts for supports provided, claimed

on NDIA pricing. This means that the money

of your budgets while maintaining records and paid.

It is strongly advised that self-managed

participants set up an NDIS-specific bank

amount included in your plan will be based

you receive to pay, for example, for a speech therapy session will be capped according to NDIA pricing.

account in the participant or plan nominee’s DisabilitySupportGuide.com.au

Some providers that are not registered with

the NDIA may charge more than this amount

per session than if you were to use a registered provider who can only charge NDIS prices.

You can read more about NDIS pricing on page 74.

Pros – Flexibility – Total choice and control – Freedom to choose any provider – Opportunity to develop or refine

financial, organisational and admin skills

Is it for me? Choosing to self-manage your plan means

taking on the role of financial manager, support

advocate, administrator and director. If you have the capacity and resources to fill these roles,

and want complete control of your or your loved one’s NDIS plan, then self-management could suit you.

If you would like to self-manage, but feel you are

– Can apply for assistance through NDIS Capacity building funds

Cons – Time consuming – A lot of responsibility – Need to meet with lots of people

and providers

lacking in certain skill areas or would like extra

– Need to resolve billing

from the NDIS. If you think about your strengths

– Might need to pay for

issues yourself

assistance, you may be able to receive support and weaknesses during the pre-planning

process, you can identify areas where you might be able to ask for Capacity building funds to

services upfront and

wait for reimbursement

increase your ability to self-manage.

For example, if you are happy to self-manage

and would like to receive ongoing advice from a financial professional, then you can ask for this support to be included in your plan.

A plan manager can manage all your support services and pay bills on your behalf

Plan Managed A registered plan management provider can help you manage your NDIS funds. A plan

manager acts as the middle man – the NDIS

pays your plan management provider, who then pays your NDIS bills and handles the paperwork. Your plan manager will meet with you to

understand your plan and identify what services you’d like them to manage.

If you would like to use a plan manager, you

must request this at your planning meeting. Funds will be allocated under Improved life choices to cover this service – this will not

eat into any other support funds. If you are plan managed you can choose both NDIS

registered and unregistered providers to deliver your supports. 72

DPS Guide to Disability Support Victoria 2018

Is it for me? If you would like more flexibility and choice

in providers but aren’t confident in handling

budgets, then engaging a plan manager may

suit you. Choosing a plan management provider means you can use both NDIS registered and

non-registered providers, while someone else manages your money and administration.

You won’t be able to see balances or remaining funds through the NDIS participant portal,

however, you should be able to receive monthly reports from your plan manager. Depending on which plan management provider you choose, they may have an app or other platform where you can track your spending.

You can choose whichever plan management

– Advantages of self-management without

around and find one you are confident with.

– Certain plan management providers might

provider you like, so it’s important to look

administrative burden

offer their own technology such as apps

Pros

and trackers so you can view your budgets

– You don’t have to keep track of paperwork or open a special bank account

– Freedom to choose any service provider you like – No personal financial accountability – You have a partner to help you navigate the NDIS

whenever you’d like

Cons

– Another person to meet with regularly – The billing process may take longer – Could take some time to find a plan manager you are 100% happy with

A full list of plan managers can be found in the Advisors Directory starting on page 144.

You can choose a combination of plan management options where you are in control of some supports and others are being managed by the NDIA or a registered plan manager

A combination You may choose to combine different plan

management options if you want the NDIA or a plan manager to manage parts of your budget,

but want to stay in control over certain services. For example, perhaps you don’t want to deal

with all the financial or administrative tasks that come with managing a plan yourself and you have chosen mostly registered providers, so

you are happy for the NDIA to manage most of

the child’s funds. However, the speech therapist your child has been seeing for four years isn’t

a registered NDIS provider and you would like to keep seeing them. You can choose to self-

manage that component of your child’s plan.

How does it work? – Meet with the NDIA and tell them which

services you’d like them to manage and which services you prefer to manage yourself

– You arrange services, organise invoices and keep appropriate records for the support(s)

– You report to the NDIA on the amount spent on the self-managed supports, while they

manage the budgets you’ve allocated to them

Pros – Flexibility – More choice and control – Freedom to choose any provider

Cons – Can be time consuming – Might need to pay costs upfront and wait for reimbursement

– Might need to refine your budgeting, organisational or administrative skills

Whichever option you choose, it's important to make sure you are comfortable with the

way your plan is managed. There is no right or wrong way and you can choose to change to a different option at any time.

you’ve chosen to manage

DisabilitySupportGuide.com.au

NDIS pricing The National Disability Insurance Scheme (NDIS) provides funding to participants to purchase a range of reasonable and necessary supports to increase independence as well as social and economic participation. This funding is provided through individual

There are two versions

free to choose who they would like to deliver

for South Australia, Australian Capital Territory,

participant budgets and while participants are services and support to them, the amount the

NDIA pays for these supports is set in the NDIS price guide.

How much do supports cost under the NDIS? The NDIS price guide lists costs for all support areas under the NDIS. These prices, unless stated otherwise, are the maximum NDIS

registered providers can charge for that service. A key element of NDIS is that funded supports

of the price guide; one

Northern Territory and Western Australia, and another one for New South Wales, Victoria,

Queensland and Tasmania, to take into account the different markets and going rates for

services and supports in different parts of the country.

The NDIA will update prices at least once a year, usually by 1 July, taking into account

market trends, changes in costs and wage rates. Changes will be published on their website.

must represent value for money. As the

number of participants and providers changes

Registered vs unregistered providers

each year, competition may change and this

could drive prices up or down. The NDIS price

Service providers are businesses or individuals

guide should ensure that all costs are kept at a

who provide a service that relates to the goals outlined in a NDIS plan. The NDIA asks service

reasonable level.

The price guide breaks down each support item

providers to register with the NDIS, however, not all providers do.

with a description, reference number, whether

To register, providers must meet certain criteria

hourly, daily or weekly.

agreements when providing services.

a quote is required, the price and if it’s charged

and follow specific rules, regulations and

A key element of the NDIS is that funded supports must represent ‘value for money’ For example, for assistance with personal

NDIS registration can be a lengthy and costly

with basic house or garden maintenance,

choose to stay unregistered.

domestic activities such as getting help

the NDIS will pay up to $46.20 per hour. For

support connection, to help you coordinate your supports from a range of sources, or

to engage services to help you find suitable accommodation, NDIS will pay up to $58.92 per hour. 74

process, and because of this some businesses Others may choose not to register so they won’t be limited by the NDIS price guide when they charge for their services.

Don’t be put off by the term ‘unregistered’ when it comes to choosing supports.

DPS Guide to Disability Support Victoria 2018

Unregistered providers can still provide NDIS-

If you are agency managed and can only choose

skills and resources to provide high-quality

all been through the registration process and

funded supports, and many have the necessary services to people with disability. The main differences are: ⃝ Unregistered providers do not need to

follow the price caps outlined in the NDIS

price guide and can charge whatever they like, whereas registered providers cannot charge over the price limit.

⃝ Registered providers claim their invoices

registered providers, it’s good to know they’ve

meet NDIA guidelines. However, choosing from a set list of providers can be restrictive.

For example, if you need an occupational

therapist but there are none registered in your area, you might need to travel a long way to access this support. Or, the local registered

occupational therapist might be at capacity and not currently taking on new clients.

directly through the NDIS, while

If you are self-managed or plan managed, you

invoices to you, or whoever is managing

want. However, you may pay more for supports

NDIS portal.

bound by the NDIS price guide.

unregistered providers will send their

have the freedom of choosing any provider you

your plan, to process through the

with an unregistered provider as they aren't

You can choose the type of providers you use, depending on how you manage your plan.

If you are selfmanaged or plan managed you have the freedom of choosing any provider you want

Read more about the different management options on pages 70 - 73.

Service Agreements When you have found a provider to deliver your NDIS supports, you will need to enter into a

written agreement with your provider. This is called a Service Agreement.

Service Agreements should be simple and

set out how and when your supports will be delivered and how much they will cost.

Service Agreements are different from your

NDIS plan. Your plan lists your NDIS supports and the long and short-term goals you have. A Service Agreement is about delivering those supports.

Your provider may work with you to develop a

care or service plan that is based on your needs and the goals set out in your NDIS plan.

When talking to your provider about your

Service Agreement, you should bring a copy of your NDIS plan and attach it to the document. This will help your provider deliver the right supports in the right way for your personal

circumstances and make sure the services work towards meeting your individual goals.

Things you can put in your Service Agreement include:

⃝ The type of support provided under the Service Agreement

⃝ The cost of those supports ⃝ How, when and where you would like your supports to be provided

⃝ How long you need the supports to be provided

⃝ When and how your Service Agreement will be reviewed

⃝ How any problems or issues that may arise will be dealt with

⃝ Your responsibilities under the Service

Agreement – such as letting your provider know if you can’t make an appointment

⃝ Your provider’s responsibilities under the

Service Agreement – such as working with

you to deliver your supports in the right way ⃝ How you or your provider may change or end the Service Agreement and if there are any charges if you decide to end the agreement.

DisabilitySupportGuide.com.au

ADVERTISING FEATURE

Working together with people with disability If you have a disability, the National Disability Insurance Scheme (NDIS) helps by providing you with support to reach your life goals. This Scheme would not be possible without the help of many dedicated service providers, such as Victorian-based organisation, The Tipping Foundation. Since the NDIS began its roll out in

Imyjen lives with a rare condition

Foundation smiling. I know the other

been helping its valued clients join the

affecting her bone and muscle

likes that.”

Victoria, The Tipping Foundation has

Scheme and make the most out of their NDIS plans.

Two of their clients, Imyjen and Garth share how The Tipping Foundation

known as Schwartz Jampel syndrome, development. Before joining the NDIS in 2017, her mum Christine hoped the Scheme would give her 17 year old daughter more independence.

has helped them lead happy and

“Imyjen started going to the gym

Imyjen

and I noticed that she was healthier

fulfilling lives.

The Tipping Foundation has not only

helped Imyjen meet some of her now

favourite people, her support workers, but they’ve also allowed her family to enjoy a sense of normality.

program with her support worker

and had a better outlook and became more vibrant. She’s getting out

and doing this gym program rather

than just hanging around at home,” Christine says.

The support that Imyjen receives

through the NDIS has also enabled Christine to go back to work.

“One of the things that I wanted to do was go back to work. I found a one

day a week job … it wasn’t about the money, it was about me

feeling part of the community and feeling valued,” she says.

“Imyjen enjoys spending time with her support workers

while Christine is at work. She

has favourite support workers.

That’s a bit of a sore point

actually because I think she likes

one of the support workers better

than me,” Christine laughs.

“Although Imyjen doesn’t talk, you Imyjen and her mum Christine

can see in her face what she likes.

She comes home from The Tipping

DPS Guide to Disability Support Victoria 2018

kids are interactive with her and she Receiving respite and the help of

support workers through The Tipping Foundation has given Imyjen more

independence, while Christine now has more time to spend with her eldest daughter.

For others joining the NDIS, Christine

encourages people with disability and

their families to think about their goals for the future. Establishing Imyjen’s

goals prior to her planning meeting

was invaluable in helping to establish

what the right supports were to meet her needs.

“With the NDIS, I’m looking forward

to accessing the community, Imyjen having more independence and us being more like a ‘normal’ family,” she says.

Garth For 36 year old Garth, the support he received through The Tipping

Foundation helped motivate him to

complete his studies, find employment and through his own experience, become inspired to help others.

Garth grew up in a small town in

country Victoria, but at 18 years old, his family decided to move to Horsham so that he could access education, work

and accommodation that would meet his needs.

ADVERTISING FEATURE

“Unfortunately, the small town that

over 10 years and in that time his

north of Horsham, wouldn’t be able to

increased. Garth originally had support

we lived in, which was 100 kilometres

cater to Garth’s needs. So we looked at what would be the best option for his

quality of life,” Garth’s mum, Alma says.

independence and confidence has

workers assisting him each morning

and afternoon, however, now he only needs them to visit in the afternoon.

Garth has achieved a lot since moving

“As Garth’s skills became greater, we

his family and support workers at The

so that he could be more independent

to Horsham in 2000. With the help of Tipping Foundation, Garth is able to live independently, study, work and volunteer in his local community.

“I’m living in a two bedroom unit in

Horsham. I help out with the Wimmera Whippets which is a club for people

with disabilities. I also manage the Tri State Games team,” he says.

Garth has completed several

educational courses at his local TAFE and now works at Axis Worx, an

Australian Disability Enterprise that

provides employment and training for people with disability.

He has been receiving support

from The Tipping Foundation for

needed the staff to actually step back with someone observing from a little afar,” Alma explains.

Garth and Alma

“That has increased Garth’s self-esteem;

what Garth’s goals are for the future

empowered and more independent.

achieve these.

it’s also assisted him to feel more We found that with Tipping, the

flexibility of the service is fabulous.” With the NDIS currently rolling out in

their area, Garth and Alma are looking forward to seeing him achieve even

more. Alma says the family have always been good at planning ahead; looking at both what Garth needs now and

where he wants to be in the future. To get the most out of his plan they sat down together and worked out

Photos: Supplied

and how the NDIS can support him to “My goal is to work with people

who need assistance. Also, to go to

university and study … I want to be

able to help people who can learn from my experience. I would like to be able to help other people who are in that same situation,” Garth says.

The Tipping Foundation is a registered NDIS service provider operating throughout Victoria. For more

information visit tipping.org.au

DisabilitySupportGuide.com.au

Employment and volunteering options A key goal of the National Disability Insurance Scheme (NDIS) is to promote employment of people with disability. Financial independence, improved health and wellbeing, building social networks and finding a sense of purpose are just some of the benefits of having a paid or unpaid job. Building capacity and economic participation

through employing people with disability also

reduces the need for full-time support and day programs, giving family members and carers

more time to participate in the community or work in their own job.

If you have a disability and want to work, there are a few avenues you can take.

Disability Employment Services If you have a permanent disability and would like to work contact Disability Employment

Services (DES) to help you. DES is not funded under the NDIS but by the Department of Social Services.

DES can help you find and maintain work in a mainstream environment, known as

Disability

Employment Services can

help you find

and maintain work in a

mainstream

environment

open employment.

There are two separate sub-programs within DES. These are:

1. Employment Support Services for job

seekers with permanent disability and an

assessed need for regular, ongoing support in the workplace.

2. D isability Management Services for job

Australian Disability Enterprises (ADEs) Another option if you are looking for

employment is through Australian Disability Enterprises (ADEs).

ADEs are companies that employ people with

disability in a supported working environment. ADEs typically support people with disability who may struggle to find or keep a job in a mainstream environment.

seekers with disability, injury or health

Supported employment at an ADE is funded by

long-term support in the workplace but may

and keeping a job’.

conditions who are not expected to need

need irregular flexible support to keep a job. Services provided through DES include

allied health services to help improve work capacity, assistance with job searching,

resumé preparation and support for education and training.

To find out more call JobAccess on 1800 464 800 or visit jobaccess.gov.au.

the NDIS under the support category ‘Finding Under the NDIS, ADEs can help you to gain

training and experience to either transition into open employment or continue in supported employment if you prefer.

Over 170 ADEs currently employ more than 20,000 Australians with varying degrees of

disability who are not currently able to work without support.

Supported employment places are no longer

capped under the NDIS, meaning ADEs can offer more opportunities to more people. 78

DPS Guide to Disability Support Victoria 2018

ADEs offer a wide range of roles within a

Any NDIS-registered provider can deliver SLES

⃝ Packaging

with you to identify supports which will help

⃝ Administration

Volunteering

number of industries including:

supports. Your chosen SLES provider will work

⃝ Manufacturing

you achieve your individual employment goals.

⃝ Cleaning

Volunteering is another great way to meet new

⃝ Horticulture

⃝ Logistics and warehousing ⃝ Printing, and ⃝ Hospitality

ADEs also adjust daily tasks, jobs and workplace settings to suit individual abilities, interests and skills. Many also offer on-the-job training and skills development in areas such as: ⃝ Work health and safety

⃝ Behaviour management

people, learn new skills and become involved with your community in a fun and supportive

way. Volunteering is freely giving your time to help another person, organisation, group or

cause and can also help build your confidence before transitioning into employment.

Volunteering has been linked to increased health and wellbeing and improved self-

esteem, while also reducing stress, loneliness and depression.

⃝ Public transport

There are many places you could volunteer,

⃝ Money management

⃝ Animal welfare organisations like the RSPCA

to find supported employment opportunities

⃝ Environmental conservation organisations

⃝ Literacy and numeracy

including:

Visit buyability.org.au online or call 1300 043 517

⃝ Local thrift shops

near you.

⃝ Meals on Wheels

School Leaver Employment Supports (SLES)

⃝ Australian Red Cross To find volunteering opportunities in your

If you’re in your final year of school and would

community, head to Volunteering Australia’s

NDIS funding for School Leaver Employment

If you would like to volunteer in your

like a job when you leave, you could access

Supports. SLES offers individualised support for up to two years after finishing Year 12 to help build skills and confidence to transition from school to work.

SLES is not a program, but rather an individualised approach to funding employment supports like:

⃝ Work experience in open or

Volunteering has been linked to increased health and wellbeing as well as improved self-esteem

website volunteeringaustralia.org.

community but feel you need some assistance, like a support worker to go with you, you can

apply for NDIS Core funding under ‘Assistance with social and community participation’. To find providers who offer employment

support turn to the Advisors Directory on page 144.

supported employment

⃝ Travel training

⃝ Job-readiness training such as resumé writing and job searching

⃝ Money handling

⃝ How to communicate with others in the workplace

SLES funding can be added to your NDIS plan during your initial planning conversation, or a scheduled or requested review with your planner or Local Area Coordinator.

DisabilitySupportGuide.com.au

Companion Card If you have a permanent or severe disability and you need help to go to events and venues or access public transport, you may be eligible for a Companion Card. This card will allow you to bring a companion to join you for free and help you with your

mobility, communication, self-care or use of aids or equipment.

The Companion Card is a free, nationally

recognised card that can be used throughout

your life, but must be renewed every so often,

To be eligible for a Companion Card you must: ⃝ Be a permanent resident of Australia, living in the State or Territory of issue

⃝ Demonstrate you have a significant, permanent disability

⃝ Demonstrate you would be unable to

participate at most community activities

depending on which State or Territory you live in.

In Victoria you must get a new card every five or

ten years depending on the wear and tear of the card, potential change in support requirements for the cardholder or if an updated photograph is required.

Your companion could be a paid or unpaid

carer, a friend, family member or partner and it

doesn’t have to be the same person joining you each time.

without attendant care support

⃝ Demonstrate that the need for your assistance will be lifelong.

You can get an application form by calling,

emailing, writing or downloading and printing a form from your State’s Companion Card office. Your general practitioner, medical or mobility

specialist can help you fill out your application. You will also need to include two identical, passport sized and quality photographs in your application.

For more information on the Victorian Companion Card call 1800 650 611 or visit companioncard.org.au

Accessible transport Access to transport is critical for people with disability in enabling them to participate in work, study, leisure and social activities. For people with limited audio and visual capabilities, public transport can present some challenges. People with a cognitive disability may

if you have a disability, illness or injury and work,

in perception, comprehension, learning,

public transport. To be eligible you must meet

also need additional travel supports to aid memory and concentration. There is a range of subsidy, permits and allowances available

to make getting around a bit easier if you have a disability.

The Centrelink Mobility Allowance is a regular

payment to help with the essential travel costs

DPS Guide to Disability Support Victoria 2018

study or are looking for work, but unable to use those requirements and lodge a claim form through Centrelink.

Find out more about requirements and how

to lodge a claim on the Department of Human Services website, humanservices.gov.au.

“There is a range of subsidy, permits and allowances available to make getting around a bit easier for people with a disability”

If you are still able to operate a car you may

be eligible for the use of a disability parking

permit. You may be able to get a permit if your impairment severely restricts your speed of

movement, your ability to use public transport

and you have a permanent physical impairment or a temporary impairment likely to last for longer than six months.

To get a disability parking permit you must fill out an application form, ask a medical

practitioner to complete and sign the relevant

PTV operates low floor trams, with allocated

council. You can find more information on

aid. Low floor trams include colour-contrasting

sections and submit the form to your local

Victorian disability permits and how to apply at vicroads.vic.gov.au

Public Transport

For people with disability living in Victoria,

Public Transport Victoria (PTV) has expressed its commitment to making public transport more

accessible and easier to use. People with a vision

spaces if you have a wheelchair or mobility grab handles, step edging, automated

announcements and electronic displays. If you

have difficulty stepping between the tram and platform, the driver can activate a ‘bridging

plate’ to close the gap. There are more than

130 low floor trams in Melbourne, with more than 400 accessible tram stops.

impairment, permanent physical, cognitive

All metropolitan trains are wheelchair accessible

unlimited free travel across all PTV services.

accessible for people using mobility devices.

or mental disability may be eligible to receive If you have a permanent and severe disability you may apply for a Companion Card which allows your companion/carer to travel free of charge on all train and tram services, all

metropolitan bus services, country trains, coach and town bus services.

Over 80% of the Melbourne bus fleet are wheelchair accessible on weekdays. The

majority of Melbourne’s bus services are also

accessible on the weekend and public holidays. To find out if the next bus is accessible for you, use the Journey Planner on the PTV website

ptv.vic.gov.au/journey or call their InfoLine on 1800 800 007.

If you require a ramp to board a bus, the

driver will deploy it. The ramps support a

and most metropolitan train stations are

Some metropolitan stations have ramps to help people with disability enter the station and

platforms. However, at some stations, people with a mobility aid may require some extra assistance from service staff.

For passengers who require an allocated space on a train or tram, enter via the doors with the international symbol for access.

All V/Line stations, the train and bus services

operating in regional Victoria, are wheelchair

accessible, with station staff on hand to assist you with boarding if required. To check if the

service you would like to travel on is accessible, head to vline.com.au or call Public Transport

Victoria on 1800 800 007 (6am-12am) to discuss your needs.

maximum weight load of 300kg which takes into account the person’s weight, mobility

aid and carer (if they have one). Due to the

motion of the vehicles, passengers need to ensure their mobility aids are equipped to

handle acceleration, deceleration, cornering and pitching.

DisabilitySupportGuide.com.au

Transport Alternatives If you can’t use public transport there are a

If your disability causes substantial difficulty in using public transport, you may be eligible for transport funding under Core supports of your NDIS plan

number of other ways to travel around your city and you may be able to receive assistance for these through the NDIS.

Taxis are a private and comfortable transport method for people who can’t easily access

public transport. Drivers can help you enter and exit the vehicle if you need assistance. In Victoria you may be eligible to receive

subsidised taxi trips through the Multi Purpose Taxi Program (MPTP). This program, issued

by Commercial Passenger Vehicles Victoria

(CPVV) allows members to receive 50% off their taxi fare.

Eligibility for the program is determined by a combination of a functional assessment

and proof of financial hardship. To become a member of this program you must first

undergo a medical assessment, then fill out an application form and send off for review.

After your application is successfully processed

priority access to these buses. You may need to

call ahead to get information on the schedule of buses with wheelchair access.

The Victorian Community Transport Association has a range of contacts to help you find

affordable, accessible and flexible community transport in your local area.

Simply visit vcta.org.au or call them on 0447 878 722.

Private, local community transport services

are offered by a range of organisations for a reasonable price.

Often these services plan ‘day trips’ to

socialise people of all ages, nationalities and backgrounds with a particular focus on the elderly and people with disabilities. Some

examples include Red Cross and a number of councils.

For more information on the transport options available in Victoria, visit vic.gov.au

you can take advantage of this safe, reliable and

You will find a list of transport providers in the

seven days a week. For more information on the

page 126.

convenient service, operating 24 hours a day,

In home & Community Support Directory on

MPTP call 1800 638 802.

NDIS transport funding

For people who require

If your disability causes you substantial difficulty

mobility difficulties or

train, you may be eligible for transport during

a taxi that caters for

disabilities, Wheelchair Accessible Vehicles are purpose-built vehicles

complete with hydraulic

lifts to secure passengers with wheelchairs and scooters safely into the taxi.

To book call Silver Top Taxis on 03 8413 7202 or Yellow Cabs 13 22 27 and request an accessible vehicle.

Community buses are another great option for people with disability. They are run through

councils with the help of friendly volunteers.

Community buses are fitted with handrails, seat belts and are easy to access.

People with disabilities and the elderly are given

DPS Guide to Disability Support Victoria 2018

in using public transport such as bus, tram or under Core supports of your NDIS plan.

This funding can be used towards a community bus, taxi or other kind of transport. It does not

cover the cost of your carer or family member to drive you around to activities.

Read more about funding for transport under

NDIS including the levels of transport support on page 65-66.

Disability advocates Supporting your rights There may be times when you don’t feel listened to or feel like decisions are being made for you without any consideration of your thoughts, feelings or opinion. This is where disability advocates can play a vital role. When a problem arises it can be hard to speak up and take control of how you want to live

your life. This can be particularly difficult if the concerns you have are about care or services

that you are relying on for meeting your most

An advocate can enable and support you by helping you understand your rights, listen to your concerns and discuss your options for raising those concerns

basic needs.

Many people find it difficult to raise a complaint or concern but it is important to address your concerns early and not leave it to escalate.

This is where a disability advocate can play an important role.

Disability advocates can act as a voice for

people with disability by campaigning for social change, equal rights and opportunity. This can include speaking, acting or writing on behalf of the interests of a person or group in order

to protect, promote and defend their welfare or justice.

An advocate can enable and support you by helping you understand your rights, listen to your concerns and discuss your options

There are a number of different types of advocacy, each with a different focus. The six advocacy types are: ⃝ Citizen advocacy – aligns you with

volunteers who become loyal supporters and campaign for your rights.

⃝ Family advocacy – helps family members of people with disability to advocate on behalf of their loved one.

⃝ Individual advocacy – works with

individuals on eliminating discrimination, abuse and neglect.

⃝ Legal advocacy – maintains your rights by addressing the legalities of discrimination, abuse and neglect.

⃝ Systemic advocacy – reduces barriers and discrimination you may face.

⃝ Self advocacy – supports you in advocating for yourself, or as a group.

for raising that concern. They can assist with

The Australian Government’s National

and support when dealing with service

program that ensures people with disability

that may impact on your ability to participate in

their community.

negotiating changes to your plan, give advice

Disability Advocacy Program (NDAP) is a

providers and help you overcome any barriers

enjoy and exercise their human rights within

your community.

The program enables access to local disability

advocacy support and helps smooth out issues

between people with disability and their service providers or the National Disability Insurance Scheme (NDIS).

To find a Government funded disability

advocacy agency near you, search your local area on the Department of Social

Services’ Disability Advocacy Finder, visit disabilityadvocacyfinder.dss.gov.au or email disabilityadvocacy@dss.gov.au

DisabilitySupportGuide.com.au

FEATURE STORY

A challenge for the whole family - Nat and Jess’ story Caring for nearly four year old twin boys Cameron and Aydan, who were both diagnosed with varying levels of autism, developmental delay, sensory processing disorders, speech disorders and suspected intellectual disability over the past two years has, at times, been a real juggling act for parents Natalie and Hadi and older siblings Jess and Jordan. But, as 17 year old Jess explains, “our

She says the hardest part of Cameron’s

and sleep therapist through their

we support each other to the best of

he received, but says in Aydan’s case,

(NDIS) plan.

family believes that it is important that our ability, help each other through

struggles, and encourage each other to achieve our goals.”

As a mum, Natalie says the struggle

she shares with her family began with the diagnosis of both twins, which happened at different stages, for

different things, and at varying levels.

diagnosis was the multiple diagnosis the hardest part was that it was all so unexpected.

“In Cameron’s case I was relieved to have a diagnosis because it meant he would get the help he needed, admittedly I was overwhelmed at the severity of the diagnosis and

concerned about what the future held for him,” she says.

“When Aydan was diagnosed, I took it quite badly, it came as quite a shock

that he also received a diagnosis on the more severe end of the spectrum, even

though at the time of his assessment I was also confident a diagnosis of autism spectrum disorder (ASD) would be made.

“With both boys, I feel I went

through a period of grief, most of that period was mourning

for them and worrying about

what this meant for their

future.”

Now, with their diagnosis known,

both boys access support from

a speech therapist, occupational therapist, physiotherapist, Twin brothers Cameron and Aydan

psychologist, occupational therapist

DPS Guide to Disability Support Victoria 2018

National Disability Insurance Scheme

“On the days when you are feeling your lowest, remember that you are making a difference” Natalie says that Aydan and Cameron each have three hours of access per

week to a support worker for assistance with daily living and community access through the Scheme but “care support

for the boys is heavily reliant on myself, their father and my teenage daughter.”

Natalie’s daughter Jess admits there are challenging times juggling the role of carer, student and teenager, but says she loves being there for her family.

“My role can be challenging at times, but it makes me feel good,” she says.

“I do find it hard to keep on top of my

school work and to concentrate in class, and I won’t lie, there are times where I

wish the circumstances were different. “I often envy those who can go home after school and take a nap, go out

FEATURE STORY

on weekends and have fun, but I

am able to see my brothers achieve

new milestones, knowing that I have

positively contributed to helping them achieve goals.

“I also have a close bond with them

that I feel I may not necessarily have if I wasn’t in this caring role.”

Natalie acknowledges that caring

for the twins is a challenge for the

whole family, but works hard with

them to keep a positive attitude. “It is like anything in life really, things

happen, good and bad, and you adapt,” Natalie explains.

“But, I think it has been incredibly

The boys were diagnosed at different stages for different things and at varying levels

Photos: Supplied

hard on my older children. They have

the right support, “you can feel like

“Register with the NDIS as soon as

my attention as what I would like

important too.”

Youth Health to be put in contact

not had anywhere near as much of to provide and a reduction on the

activities they would normally have done previously.

“Personally I have struggled with

managing it all and often feel like I am never enough.

“But each day is a new day and I can

generally tell first thing what kind of

day we are going to have and then we go from there.

“If it is a bad day, we modify the plans

for the day accordingly and sometimes this means staying at home or cancelling a planned activity.

your needs are important, that you are “On the days when you are feeling your lowest, remember that you are making a difference,” she encourages.

“At times it can be frustrating, but

the rewards are lifelong and you will develop skills along the way that

you will be able to use for the rest of your life.

“I urge for all young carers to reach

out to your local carer’s association, not only will this give you access to

supports you may not know exist, but

can also link you with other carers who will understand the extra pressures

“As a family, we listen to each

you face.

allowances when someone is having

understand what you are experiencing

other, encourage each other, make

“Sometimes having someone else really

a bad day and take turns to give each

can make all the difference and with

other breaks where possible.”

help, you can and will have the ability

Having assisted in supporting her

to become stronger and more resilient

now, Jess, who is now in Year 12, says

own hopes and aspirations.”

be very easy when overcome with

seeking support and services suitable

family in a carer role for a few years

and still be capable of achieving your

she knows all too well that it can

Natalie shares Jess’ recommendation of

challenges such as theirs, to become

for you and your situation and adds

depressed and feel as though there is no hope, but she states that with

that as a parent it is important to “be

possible, contact your local Child and with an Early Childhood Intervention Consultant, register with the

association in your State or Territory that supports your child’s disability,

support groups both online and in

person as they are a good source of

information and support separate to the professionals,” Natalie says.

“Remember that no one is perfect

and there will be a lot of challenging

days, but there will also be times that I

refer to as ‘Golden Moments’ these are your fuel.

“These are the moments when your

child reaches a goal or does something you may never have thought possible,

and you will cheer as though they have

just won gold at the Olympics, because in your eyes they have.

“And remember, the best person to

care for your child is you and that in order to give your child or children

your best, you must also look after your needs too.”

kind to yourself” during your journey. DisabilitySupportGuide.com.au

Carer support Families and carers of people with disability provide everyday help and support that cannot be beaten! Roughly 2.7 million Australians look after someone with disability, mental illness, a medical condition or the elderly. Being a carer can have a huge impact on your

feelings with like-minded people and is

as being isolating at times. There are some great

can learn a lot from other people in similar

life and physical and mental wellbeing – as well support options available to assist you if and when the role of a carer becomes too much.

important in proving you are not alone. You situations, build a support network and make some new friends.

To find a registered counsellor or counselling groups in your local area, you can use an online directory such as

australiacounselling.com.au, Australian Counselling Association theaca.net.au or contact Carers Australia on carersaustralia.com.au.

Carer support groups

Community run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups can be organised around caring for someone with

a particular disability or condition and offer the support and advice of other carers who

are or have experienced situations similar to

yours. There are also support groups available

Counselling services

Professional counselling is held in individual, couple or family sessions. Some counsellors

offer their services over the phone, by email

or through webcam. It is a great way to talk to

for Indigenous Australians or Culturally and Linguistically Diverse Carers (CALD).

Carer support groups are completely

confidential and can provide practical and emotional support and also help you to:

someone about how you are feeling and learn

⃝ Discover new information

and trusted environment. If you feel more

⃝ Get involved in leisure activities and

involving other family members, counselling is a

Groups are free of charge and meet regularly in

some strategies to help you cope in a private comfortable having a one-on-one session or good option for you.

⃝ Attend education or training workshops relaxing outings

community spaces.

Therapeutic counselling groups are specifically designed to provide carers with emotional support, the opportunity to connect with

other carers and share experiences, as well as practical strategies to help you in your carer

role. These groups meet regularly and promote

an understanding and supportive environment. Attending a counselling or therapy group is a good way to share your experiences and 86

DPS Guide to Disability Support Victoria 2018

There are a number of

support options available

to assist you if the role of a carer becomes too much

Respite care may be available to you if you need to take a break from your caring role

Respite care Sometimes you need to take a break from your carer role to refresh, attend appointments

or need someone to take over when you are

unable to care due to illness. Commonwealth

⃝ Carers Australia – 1800 242 636 – runs

support programs including short-term counselling for carers with qualified counsellors

⃝ Relationships Australia – 1300 364 277

Respite and Carelink Centres (CRCCs) can help

– offers a range of services, such as

appropriate to your needs, while also providing

online and face-to-face

with access to information and other supports

options for short-term and emergency respite. Regular respite can help reduce your need for

emergency respite, and if required, CRCCs can help organise a plan for this.

Information on local carer support, disability

and community services from CRCCs are free and confidential. For more information call

your nearest CRCCs on 1800 052 222 during

business hours or 1800 059 059 for emergency respite support.

Support lines There are a number of support lines and

websites to assist carers just like you in looking after someone with disability. Many support lines offer free or subsidised counselling. Some helpful support lines include: ⃝ Carer Gateway – 1800 422 737 – a resource to help connect you to local support services and other carers in a similar

situation, and provide advice on a range of topics such as health and wellbeing,

counselling and mediation, by phone, ⃝ Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling

You may be eligible for income support

through Carer Payment or Carer Allowance

from Centrelink and The Department of Human Services if you and the person you are caring for meets the requirements. Call 13 27 17

Monday to Friday 8am - 5pm or check online at humanservices.gov.au to see if you are eligible for financial support as a carer.

Being a carer of someone with disability can

take its toll on your physical and mental health.

Your role is important but it’s equally important to look after your own health and wellbeing. Try to take some time out for yourself to see a movie, do some exercise or socialise with friends. Remember to keep an open line of

communication between those around you

and speak to a trusted family member or friend if your carer role is starting to impact on your health and wellbeing.

financial and legal considerations

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Multicultural services Culture and language barriers can make it difficult to reach your full potential. People with disability from multicultural backgrounds may face a lack of information, isolation and difficulty connecting with support services. If you identify as Culturally and Linguistically

Your Local Area Coordinator or Support

offer disability support and advocacy services.

Translation and Interpreter Services (TIS

Diverse (CALD), a number of organisations

Services range from connecting you to and

offering relevant support, advocating for CALD services and organising suitable bilingual

carers, interpreters, to providing culturally

and linguistically appropriate resources. These

National). They can also help during your

planning meeting, organise language supports and link you to opportunities to learn English.

Victorian CALD Supports

organisations make sure you feel included

Action on Disability within Ethnic Communities

achieve your goals.

empower people with disability, their carers

within your community and support you to The National Ethnic Disability Alliance (NEDA)

advocates for the rights of people with disability and their families from a CALD and non-English

Inc. (ADEC) is an organisation working to

and families from NESB in Victoria. ADEC can be contacted on 03 9480 7000, 1800 626 078 (Toll Free) or at adec.org.au.

speaking background (NESB). The NEDA is

The Victorian Multicultural Commission

and is also the founding member of Disabled

Government since 1983 to develop and deliver

can contact NEDA at neda.org.au or by calling

Commission can be contacted on 03 7017 8171

funded by the Department of Social Services

(VMC) has been working with the Victorian

People’s Organisations Australia (DPOA). You

services to the state’s CALD community. The

02 6262 6867 or 0407 878 933.

or on their website: multicultural.vic.gov.au.

The Federation of Ethnic Communities’ Councils of Australia (FECCA) represents Australians from CALD backgrounds all around the country.

FECCA works with CALD people with disability to make sure they have access to facilities

and education opportunities. It also has a

Disability Advisory Committee, where disability advocates across each State and Territory share their knowledge and support. FECCA can be contacted on 02 6282 5755 or fecca.org.au.

National Disability Insurance Scheme (NDIS)

participants from a culturally or linguistically diverse background may require the help of

translators or interpreters to access the support services highlighted in their NDIS plan. These

services are available to participants and their parents or carers who don’t speak English.

Coordinator can help you access National

DPS Guide to Disability Support Victoria 2018

Therapists & Specialists

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Your NDIS plan is all about you. And so are we. At HenderCare we are committed to helping you reach your goals. We can support you with: ACCESSING THE COMMUNITY MENTORING

PERSONAL CARE

CLEANING & GARDENING

NURSING SERVICES

1300 764 433 I hendercare.com.au

Living with a disability can be challenging but there are a wide range of therapies and supports available to help make life easier for you. By having access to therapy or specialised support sessions you may be able to adapt or regain independence, manage behaviours or look after your mental wellbeing. For instance, you may need the services of a physiotherapist to help with

movement, a speech therapist to help with communication or swallowing issues or a nutritionist to advise you on your diet. Occupational therapists can give

recommendations for equipment specific to your needs and other specialists can assist with teaching you life skills or help with self expression.

The best therapy or support depends on your disability, what your needs are and what challenges youâ&#x20AC;&#x2122;re looking to overcome.

Therapists & Specialists

About Therapists and Specialists

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If you are caring for a loved one with a disability, you or other members of your

family may also be entitled to receive support to help you in your caring role. This may be something general such as learning first aid skills, or it could be more

specialised to the needs of the person with disability; for example, learning sign language or how to manage behaviours associated with autism.

On the following pages we explain what different Therapists and Specialists do and how they can help you. The Therapists & Specialists Directory starting on page 95 lists providers who deliver services in Victoria.

Therapists & Specialists

Behavioural support

Behavioural support, or therapy, is used to treat a range of health conditions and

disabilities. The therapy focuses on changing current, unhealthy or self-destructive behavioural problems or teaching you what is appropriate, socially acceptable

behaviour. To do this, the behavioural therapist will try to understand why you are behaving this way and will develop strategies to support you.

This therapy can be used to treat depression, anxiety, anger issues and panic

disorders. Conditions such as autism, ADD/ADHD and psychosocial disorders like PTSD, bipolar and OCD can also benefit from behavioural therapy. There are four types of behavioural therapy: 1. Cognitive behavioural therapy focuses on how thoughts and beliefs can influence your actions and moods and how to change this.

2. Cognitive behavioural play therapy is commonly used with children to gain insight into what a child is uncomfortable expressing or unable to express.

3. System desensitisation is used to treat phobias where people are taught to replace a fear response with a relaxation response.

4. Aversion therapy is often used to treat substance abuse by teaching

people to associate a stimulus that they find desirable, with an extremely unpleasant stimulus.

Behavioural therapy is considered extremely effective, with about 75% of people undergoing cognitive behavioural therapy experiencing some benefits from the treatment.

Turn to the Therapists & Specialists Directory on page 95 to find providers who offer behavioural support.

Dietitians/Nutritionists Seeking advice from a dietitian or nutritionist can benefit the general health and

nutritional wellbeing of people with disability. A qualified nutritionist can provide a range of evidence-based nutrition services, including public health nutrition, policy, research and community health. A dietitian can additionally provide

individual and group dietary counselling, medical nutrition therapy and food service management.

A dietitian or nutritionist may be called upon to provide recommendations to

help you maintain a healthy weight or manage your condition through a healthy diet. If you are wheelchair bound, a nutrition plan may play an important role in managing your condition, especially if you require a specialised diet.

A dietitian may also work alongside a speech therapist to help you overcome swallowing difficulties or food phobias.

You can find a dietitian or nutritionist near you in the Therapists & Specialists Directory starting on page 95. 90

DPS Guide to Disability Support Victoria 2018

The social, emotional and physical development of your child will affect how they mature and how their abilities develop in later life. If your child has a

developmental delay or disability, it is important they receive quality support to

develop skills to participate in daily activities and enable them to be the best they can be in adult life.

Under the National Disability Insurance Scheme (NDIS), children under the age of six years old can access early childhood intervention supports to maximise their development.

You can read more about early intervention under the NDIS on page 47 and find providers in the Therapists & Specialists Directory starting on page 95.

There are also supports available if you are the parent, carer or family member of

a child with developmental delay or a disability to help you in your daily life with a child or sibling with a disability.

Professionals Specially trained medical and therapeutic professionals can assist in lots of

different ways to help manage your disability and improve your life. They can

provide services to help you communicate or gain strength to move, they may

help with pain management or overcoming psychological issues associated with your disability.

The techniques they use also vary. Some therapies are physical and can

involve water or use specialist equipment like balance equipment or play

therapy equipment such as swings. Other therapies such as speech therapy or occupational therapy may use games or toys.

Therapists & Specialists

Early intervention

A lot of specialists practice from a hospital or clinic, however, some specialists can come to your home to provide their services. Certain therapies may be offered in the community as well, for example some therapists such as speech and

occupational therapists can visit your child at their school for regular sessions which minimises the impact of missed classes.

Registered NDIS Provider

Disability Guide 1/3pg ad-Therapies V4.indd 1

7/6/18 12:08 pm

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Occupational therapists Occupational therapists (OT) help people of all ages gain or regain their confidence and independence in everyday life.

They can assist you in making everyday activities easier, such as self-care, home

maintenance, driving, shopping, mobility, education, social participation, leisure and play, employment and volunteer activities.

Occupational therapists may recommend technological and environmental modifications such as aids and equipment, vehicle modifications, home

Therapists & Specialists

modifications, as well as make suggestions for respite care.

OTs play an important role in the disability sector, as they often help in injury

rehabilitation, progressive conditions and other disabilities that affect a personâ&#x20AC;&#x2122;s role in daily life.

They can help people with brain or spinal injuries relearn activities or determine

new ways of accomplishing them. They can also help children with autism regulate their behaviour, help develop low muscle tone, improve concentration for learning and help children become aware of their bodies and spatial awareness.

To find an occupational therapist near you, look on pages 95-111 of the Therapists & Specialists Directory.

Paediatricians Paediatricians are doctors who specifically look after the health of children,

including physical, behaviour and mental health issues. They diagnose and treat childhood illness, infections and disease.

Up to the age of five, a paediatrician will see your child to complete physical

examinations, give your child vaccinations, ensure they meet growth, behaviour and skill milestones, provide information, answer your questions and refer to specialists if required.

Paediatricians can closely monitor your childâ&#x20AC;&#x2122;s development and diagnose

learning difficulties, ADHD, auditory or sensory processing disorders, spina bifida, cerebral palsy, autism and Down syndrome, among a whole host of other health

conditions. As they see only children, they have a lot of experience in recognising and treating childhood health issues.

If your child was born premature or has a health condition that requires close

monitoring, a paediatrician offers specialised care. However, if your child requires the help of an occupational therapist, speech therapist or audiologist, they will organise referrals and oversee treatment with their help.

If you are concerned about your child and you have a trusted paediatrician, they should be your first port-of-call.

A list of paediatricians can be found within the Therapists & Specialists Directory starting on page 95.

Physiotherapists Physiotherapists work closely with their patients to help them feel better across

a number of ailments. They assess, diagnose, treat and prevent a range of health conditions through massage, stretching and exercises.

If your child has a development delay, a physiotherapist can help with movement and coordination. They can create treatment programmes to help people with 92

DPS Guide to Disability Support Victoria 2018

conditions such as muscular dystrophy or a person recovering from stroke,

maintain muscle strength, increase flexibility and prevent stiffening of joints. Physiotherapists can assist with movement, coordination and balance in people

with stroke, multiple sclerosis, Parkinsonâ&#x20AC;&#x2122;s disease, cerebral palsy and spina bifida. They also work in injury prevention, acute care, chronic disease management, occupational health, rehabilitation and maintenance of functional mobility.

Physiotherapists specialising in people with disability are featured in the

Psychologists Psychologists help people learn to cope more effectively with life and mental health issues. Some people see a psychologist to work through long-term

problems, such as depression, anger or anxiety or short-term problems like grief or feeling overwhelmed.

Psychologists can help people cope with stress, overcome addictions and manage chronic illness which may affect their mental or physical health. To help with these

health problems psychologists use evidence-based treatments tailored to best suit the patientâ&#x20AC;&#x2122;s problem, characteristics and preferences. Common types of therapy used by psychologists include cognitive, behavioural, cognitive-behavioural,

interpersonal, humanistic or psychodynamic. Therapy, coupled with medication can prove more effective for some health conditions.

Psychologists play a pivotal role in treating people with psychosocial disorders, such as depression, bipolar, ADHD, PTSD and anxiety by helping them talk through, unearth and overcome their feelings.

Youâ&#x20AC;&#x2122;ll find psychologists practicing in Victoria listed on pages 95-111.

Speech therapists Speech therapists work on smoothing out communication and swallowing difficulties in both children and adults.

Speech therapists can assist with speech, language, communication and fluency

problems. They also help with augmentative or alternative communication where people who have trouble speaking learn to communicate in other ways.

Someone diagnosed with sensory processing disorder or auditory processing

disorder may benefit from the support of a speech therapist as they can help with

Therapists & Specialists

directory starting on page 95.

understanding language, reading, writing and social skills. They can also help

children with a development delay and learning difficulties in reaching milestones. Additionally to this, speech therapists can help with communication problems

associated with stroke, brain injuries, intellectual disability, cerebral palsy, hearing impairment and dementia.

People with Down syndrome sometimes find it difficult to speak clearly and see a speech therapist to work on articulation.

Speech therapists often work alongside occupational therapists, physiotherapists, dietitians, audiologists, psychologists, doctors and teachers. Turn to page 95 to find speech therapists in your area.

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Therapeutic supports Therapeutic supports are products, aids and treatments that can help you gain valuable skills and improve your independence. These supports can assist in

areas such as language and communication, personal care, mobility, movement, interpersonal interactions, behaviour and other skills that support a personâ&#x20AC;&#x2122;s function, development and wellbeing.

Therapeutic supports are offered by a team of health professionals including

occupational therapists, physiotherapists, speech therapists and psychologists,

Therapists & Specialists

among others.

For example, physiotherapists may prescribe serial casting, splinting, stretches

and an exercise program for babies with spina bifida. For someone with sensory sensitivities, an occupational therapist may suggest using a weighted blanket or sensory toys to help stimulate one or more of the five senses.

The therapeutic supports required to help you can vary and may be funded within your National Disability Insurance Scheme (NDIS) plan.

If you need therapeutic supports turn to page 95 to find supports near you.

Training/workshop There is a broad range of training and workshop opportunities that are aimed

specifically at the person living with disability or to help parents and carers to gain knowledge, understanding or skills to support them in their caring role.

If you are living with a disability, there are workshops that can teach you daily

skills or life skills to help with confidence and self esteem and see you live a more independent life.

There are workshops to teach you how to handle money and budget, how to use

public transport, how to make friends or you can get training to help you develop specific skills so it may be easier to find a job.

Training opportunities for family or carers can be general like first aid training, or it might be more specific to help you understand your loved ones disability or condition further and help you give the appropriate support.

For instance, if the person you are caring for has a visual impairment, you may

want to learn how to be more aware of their needs and challenges or if your child is on the autism spectrum, a sibling workshop can help support brothers and

sisters and give them an understanding of what life is like for their sibling living with autism.

As well as giving practical advice and making suggestions for your caring role,

training sessions and workshops are also a great opportunity for you to meet other carers where you can discuss and share experiences of your caring role.

DPS Guide to Disability Support Victoria 2018

The tables on the next few pages list only ‘verified’ Therapists and Specialists

providers. These providers have confirmed with DPS that the information that is displayed is correct.

The lists include both registered and unregistered providers in alphabetical order,

detailing whether they provide Core, Capital or Capacity supports under the NDIS. It also indicates some of the specific services they deliver.

The tables show if the provider can come to your house or school to deliver

services or works from a set location such as a medical practice. A tick in the

‘verified’ column indicates that the provider has confirmed the information that is displayed is correct.

Providers that are listed without location details have indicated that they will

deliver services in Victoria but their head office is based interstate. If a service

provider has an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advertisement Page’.

The ‘DSG Web ID’ number can be used as a unique identifier to find out more

information about the provider on DisabilitySupportGuide.com.au. You can enter the ID number into the search toolbar on the home page to view the full profile and range of services of the provider.

Therapists & Specialists Directory listings

How to read the Therapists and Specialists Directory

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Provider Name Location Phone 1 Stop Health 08 8725 5383 Ability Assist Hadfield 03 9306 1770 Ability Health Solutions Carnegie 0457 003 774 Ability Rehab Greensborough 0430 242 261 Ability Technology 02 9975 4415 Able Australia Services Surrey Hills 1300 225 363 Abraham OT Services Moorabbin 03 9555 0303 Absolute Hydrotherapy North Geelong 0418 148 618 Acacia Medical 02 6771 4655 Academic Pathways Eltham 0415 197 073 ACare OT Craigieburn 03 9333 7926 Access Innovation Media 02 8870 7700 Access OT Services Nunawading 0407 771 386 Access Rehabilitation Equipment Sale 03 5144 4955 Achieve Your Best Speech Pathology West Brunswick 0409 028 921 Active Rehabilitation Equipment Bendigo 03 5441 8966 Adele Baini Coburg 0401 561 785 Adrian Misseri Podiatry Alfredton 03 5334 2822 Ailsa Stevenson Ocean Grove 03 5256 3642 Alexandra Miranda Strathmore 0409 950 671 All Ages Occupational Therapy Cranbourne 03 5996 0618 All Ears Hearing Mt Waverley 0402 476 713 All Walks of Life Emerald 0421 697 156 Allay Occupational Therapy Geelong 03 5201 0527 Allied Health Solutions Australia 0423 239 489 Allied Therapy Services 0449 905 532 Amazing Kids OT Geelong 03 5222 2405 Amber Baird Speech Pathology 0428 272 271 Anam Cara House Colac Barongarook West 03 5233 8203 And The Little One Said Speech Pathology Hawthorn 0426 963 441 Andrew Gray Ballarat Central 0409 561 029 Andrew Winter Inverleigh 0479 108 785 Angela Rankin Hamlyn Heights 0413 700 518 Angela Salisbury Speech Pathologist Black Rock 0431 033 613 Anglicare Victoria Collingwood 1800 809 722 Ann Garden Frankston 03 9770 5307 Anna Hindell Newtown 0407 002 978 annecto Footscray 03 9687 7066 Apple Seed Education Ocean Grove 03 5255 5517 Applied Communication Skills Clifton Hill 0407 985 376 Aquajoy Bathlift 0404 494 774 Ararat Physiotherapy and Health Services Ararat 03 5352 5611 Arbias Brunswick 03 8388 1222 Arbre Therapy Caulfield North 0402 447 334 ARC at Home Physiotherapy Mountain Gate 0422 127 469 Architecture & Access Parkville 1300 715 866

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Age Groups

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45980 46059 47241 45983

For the most up-to-date information about providers and services visit DisabilitySupportGuide.com.au and enter the DSG Web ID number in the search field.

DPS Guide to Disability Support Victoria 2018

Provider Name Location Phone Arts Access Victoria South Melbourne 03 9699 8299 Arts Project Australia Northcote 03 9482 4484 Ashleigh Conboy Geelong 0402 906 087 Aspire Injury Management Langwarrin 0417 373 364 Aspire Speech Pathology Preston 0457 321 724 Asteria Services Maryborough 03 5459 0300 Attune Hearing 07 3837 0400 Attuned Music Therapy Centre Preston 0413 329 083 Audicare Melbourne 03 9654 8232 Aurora Support Services Epping 03 9401 1844 Aus-Dietetics Glenroy 0409 435 904 Auslan Services Eltham 1300 287 526 Austin Health Heidelberg 03 9496 5000 Australian Camps Association Preston 03 9863 6824 Australian Childhood Trauma Group Fitzroy 03 9415 6066 Australian Community Support Organisation Richmond 03 9413 7000 Australian Hearing Services 1300 412 512 Australian Home Care Services Hartwell 1300 303 770 Australian Mind Body Balance Ocean Grove 03 5255 5792 Australian Ramp & Access Solutions Melton 03 8746 5187 Australian Tomatis Method 1800 677 010 Autism Counselling Boronia 0414 487 509 Avant Innovations 02 8315 2834 Back to Basics Wellbeing and Fitness 03 9752 2396 Balanced Health Psychology & Counselling Camberwell 0402 131 353 Ballarat Hearing Clinic Ballarat 03 5333 2999 Baobab Therapy for Kids Box Hill Nth 03 9898 8595 Barefoot O.T. Rosebud 03 5981 1120 Barwon Consulting Suites Grovedale 03 5243 7773 Barwon Speech Pathology Ocean Grove 0408 570 183 Bayside Exercise Physiology Brighton East 0415 889 926 Beaumont Psychology Melbourne 0432 939 489 Bedguard Dandenong South 1300 880 875 Behavioural Neurotherapy Clinic Doncaster 03 9848 9100 Bellarine Community Health Point Lonsdale 03 5251 0812 Bellarine Health Care Newcomb 03 5248 4375 Bellarine Occupational Therapy Ocean Grove 0433 175 126 Bellarine Sports Medical Centre Drysdale 03 5251 5724 Bellbird Speech Pathology Diamond Creek 0404 655 406 Belmont Physiotherapy Centre Belmont 03 5243 0919 Benalla Health Benalla 03 5761 4222 Bendigo Community Health Services Bendigo 03 5448 1600 Bendigo Family and Financial Services Bendigo 03 5441 5277 Bendigo Speech Works Strathfieldsaye 0425 721 257 Best Care Services Melbourne 03 8418 3392 Best Me I Can Be Psychology Sassafras 0419 323 384

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Age Groups

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46079 46082 46448

For the most up-to-date information about providers and services visit DisabilitySupportGuide.com.au and enter the DSG Web ID number in the search field.

DisabilitySupportGuide.com.au

Provider Name Location Phone Best Start Clinic Brighton 03 9596 8781 Bestchance Child Family Care Glen Waverley 1300 224 644 Bethany Community Support Hamlyn Heights 03 5278 8122 Better Hearing Australia (VIC) Prahran 03 9510 1577 Better Life Hearing Service Sunbury 03 9310 8610 Better Mobility 02 6921 1000 Bloom Care Services Heidelberg West 03 9689 6763 Bloom Hearing Specialists Port Melbourne 1800 554 968 Blossom Early Years Services Epping 0403 722 425 Bobbi Cook Behaviour Managment Sebastopol 03 5309 0495 Bodyfit Physio Northcote 03 9481 2348 Box Hill Speech Pathology Clinic Box Hill North 03 9899 5494 Bradshaw House - The Next Step Halls Gap 1300 283 297 Brain Matters Bundoora 03 9466 7211 Brain Rehabilitation Consultancy Carlton North 1300 366 226 Brave HQ Edithvale 03 9561 3479 breakthru St Albans 1800 767 212 Bridget Knol Clifton Hill 0421 025 549 Bright Faces Melton 03 9971 5415 Bright Start Therapy Seaford 0437 953 867 Brighter Futures Healthcare Narre Warren 1300 808 909 Brightsky Australia 1300 886 601 Brite Services Broadmeadows 03 9309 5111 Brooke Andrews Clinical Psychologist East Geelong 0499 044 912 Brunswick OT Brunswick 0400 631 540 Building Blocks Therapy South Morang 0400 514 424 Bupa Therapy Hub Melbourne 03 7017 8580 Cadence Psychology Brunswick 03 9380 9052 Calvary Health Care Bethlehem Caulfield South 03 9596 2853 Candice Loopstra Ringwood 03 9879 5876 Capacity Therapeutic Services Kew 0419 309 175 Cara Sheekey Northcote 0414 322 568 Care Plus Craigieburn 0406 868 611 Carlee Holmes Brunswick 0433 562 420 Carrington Health Box Hill 03 9890 2220 Casey Cardinia Counselling Koo Wee Rup 0448 65 3344 Castlemaine Health Castlemaine 03 5471 1555 Cathartic Consulting Newport 0411 576 573 Catherine Dowden Coburg 0401 495 836 Catherine Leigh-Smith Jan Juc 0418 146 917 Catherine Schiavon Jan Juc 0488 012 414 CatholicCare Archdiocese of Melbourne Geelong 03 5221 7055 Central Gippsland Health Sale 03 5143 8600 Central Victorian Child Health Shepparton 03 5831 2413

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For the most up-to-date information about providers and services visit DisabilitySupportGuide.com.au and enter the DSG Web ID number in the search field.

DPS Guide to Disability Support Victoria 2018

Provider Name Location Phone Cerebral Palsy Education Centre Glen Waverley 03 9560 0700 CESS Disability Services Hillside 0424 560 668 Chatterbox Australia Therapy Services Bundoora 03 9467 2642 Chatty Children Hoppers Crossing 0419 399 566 Chelsea Morley Hoppers Crossing 0412 472 959 Children's Physiotherapy Kew East 03 9859 1926 Children's Therapy Services Geelong 03 5221 1078 Childsplay Occupational Therapy Gisborne 0423 939 233 Chinese Community Social Services Centre Box Hill 03 9898 1965 Chorus Music Therapy Clinic Herne Hill 0434 217 461 Chris Mackey and Associates Geelong West 03 5224 1222 Chris's Driver Training Belmont 0419 154 277 Christie Centre Mildura 03 5023 2761 Christina Flanders Essendon 03 9088 0288 Christine Kempers Steiglitz 0408 549 199 CHS Healthcare Hallam 1300 789 420 Cindy Parks Torquay 03 5261 6688 Cindy Tse Glen Waverley 0403 335 277 Claire Bard-Brucker Belmont 03 4222 9856 Clare Sutcliffe 0415 252 776 Clear Thinking Mental Health Group Ballarat 1300 661 323 Click Therapy Oakleigh 03 9568 6214 Club Classic Wellness Centre Brighton East 03 8554 0111 CMG Psychological Services Newtown 03 5229 9055 Cobaw Community Health Services Kyneton 03 5421 1666 Colbrow Homecare Vermont 1300 331 103 Collective Music Therapy Ormond 0404 144 899 Communicate for Life Ferntree Gully 0438 535 808 Communicate to Connect Speech Pathology Services Langwarrin 0430 157 226 Communiskills Glen Waverley 0412 533 173 Community First Choice Essendon North 03 8755 2346 Community Health Partners Niddrie 03 9938 3814 CoMotion Fitness Box Hill North 0400 916 575 Complete Care Physio Wallan 03 5769 1731 Complete Feet Wantirna 03 9720 7676 Complete Nursing and Home Care University Hills Bundoora 03 8560 3090 Complete Speech Pathology Cheltenham 03 9781 4088 Concept Psychology Services Barwon Heads 0488 992 721 Connect Hearing 1800 693 277 Connectgv Shepparton 03 5821 2466 Connecting OT Hampton 0402 143 242 Corio Bay Health Geelong Geelong 03 5221 8822 Corio Bay Health Group Corio 03 5275 7777 Corio Bay Sports Treatment Clinic Colac 03 5232 2400 Country Feet Podiatry Reservoir 0448 812 850

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Therapists & Specialists Victoria

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46249 46254 46255 46258 46259 47084

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46263 46265 40186 46270 46273 47132 46685 46281 46285

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For the most up-to-date information about providers and services visit DisabilitySupportGuide.com.au and enter the DSG Web ID number in the search field.

DisabilitySupportGuide.com.au

Provider Name Location Phone CPtherapy St Kilda 0421 115 455 CRD Design 0425 703 158 Creative Healing Coburg 0425 730 692 Creative Learning Centre Moonee Ponds 03 9375 7239 Creative Play Torquay 0408 508 115 Creative Steps Werribee 03 9731 0069 Crisalida Thornbury 03 9484 6299 Crosslinks Rehabilitation Services South Yarra 03 9823 6243 CT Healthcare 1800 601 121 D.O.T.S. Paediatric Occupational Therapy Footscray 0452 573 687 Danica Djaja Point Cook 0427 388 798 David Manks Psychology Highton 03 5222 4212 David Sullivan & Associates Geelong 03 5223 2532 De Silva Kids Clinic Mill Park 03 8418 8544 DearJane Medical 02 8317 5097 Dee Wardrop Speech Pathology Service Thornbury 03 8376 6399 Delba Counselling and Consulting Service Narre Warren 1300 335 222 Delight Care Kings Park 0451 714 939 Department of Health & Human Services Melbourne 03 5226 4785 Design Able Living Geelong 0409 541 296 DET Victoria East Melbourne 03 9637 2000 Diamond Valley Foot & Ankle Clinic Greensborough 03 9434 4422 Diane Fox Occupational Therapist 0402 983 159 Dianne Tsatas Burwood 0412 413 021 Disability Sport & Recreation Fitzroy 03 9473 0133 Discovering Strength Melton South 0408 181 986 Distinctive Options Sunbury 03 9740 7100 Diverge Consulting West Footscray 03 9329 4330 Djerriwarrh Health Services Bacchus Marsh 03 5367 2000 DJL Counselling & Mediation Consultancy Wyndham Vale 0414 672 740 Domain Health Elwood 0401 943 055 Donna Zander and Associates Eltham 0411 399 747 Doreen Foot & Ankle Clinic Doreen 03 9717 1130 DPV Health Meadow Heights 03 9302 8888 Dr Britt Andrews Wangaratta 0407 431 522 Dr Kim Maree Armstrong Belmont 0419 879 199 Dr Lauren Codd Geelong 0490 381 043 Dr Margaret Clark Kew 0428 854 647 Dr Mari Molloy East Geelong 0425 787 944 Dr Nicole Carvill Geelong 0417 156 254 Dr Stephen Lee Geelong 0407 825 152 Drysdale Village Medical Centre Drysdale 03 5253 1002 DSM Psychology Geelong 03 5221 9755 Dynamic Motion Health Group Highton 03 5243 6777

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Therapists & Specialists Victoria

Age Groups

Services

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DSG Web ID 46288 47218 46291 46292 46294 46295 46297 47012 40202

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46328

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46338 47466 46343 46344 46345 46346 46352

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46357 46360 46361 46339 46365 46367 46811 46369 46370 47030 46373 46377 46372 46382

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For the most up-to-date information about providers and services visit DisabilitySupportGuide.com.au and enter the DSG Web ID number in the search field.

100

DPS Guide to Disability Support Victoria 2018

Provider Name Location Phone Each - Vic Bayswater 1300 003 224 Early Leaps Occupational Therapy Werribee 0420 534 408 Early Start Occupational Therapy Kilsyth 0416 000 336 Earlysteps Bayswater 03 9733 0833 East Geelong Medical Centre East Geelong 03 5222 4955 Eastbrooke Lifestyle Gym Belmont 03 4206 7326 Easy Living Occupational Therapy Balwyn North 0404 512 293 Eat Play Grow Bundoora 0457 050 951 Echo Interpreting Boronia 03 9761 2208 Echuca Regional Health Echuca 03 5485 5801 Eden Healthcare Solutions Wangaratta 02 6041 9700 Edna Osztreicher Geelong West 0401 265 796 Effie Ioannou Oakleigh 03 9563 3335 Elizabeth Baker Geelong 0409 407 768 Elizabeth Martin Surrey Hills 0421 618 568 Else Mensforth Geelong Eltham Speech Pathology Eltham 0413 200 522 Emelia Wilmot Glenroy 0414 477 772 Emerald Tree Counselling & Consulting Geelong West 03 5222 4737 Emerge Clinical Psychological Services Geelong 03 5221 1169 Empowered Mind Counselling Service Burwood East 0421 068 638 Empowered Psychology Greensborough 03 9444 7425 Encompass Community Services Geelong 03 5222 3377 Encompass House Fairfield 03 9489 3985 Endeavour Foundation 1800 112 112 Engage & Grow Therapies Essendon 0418 165 892 Engage 1on1 Psychology Northcote 03 9489 3007 Engage Disability Solutions Hadfield 0408 589 734 Engaging Communities Occupational Therapy Melbourne 0423 354 068 Epilepsy Action Australia 1300 374 537 Epping Physiotherapy Epping 03 9408 4222 Equine Learning Experiences Australia Mount Mercer 0415 991 115 Erica Mainprize Art Therapist Northcote 0402 990 424 Everyday Independence Newtown 1300 179 131 Exceptional Evolution Geelong West 03 5221 1518 Expressions Therapy Centre Rowville 1300 702 338 Extended Families Australia Coburg 03 9355 8848 Extra Ed Blackburn 03 9878 9417 Family Minded Sunbury 03 9811 7052 Family Planning Victoria Box Hill 03 9257 0100 FBA Care Northcote 03 9311 6298 Fiona Brown Ocean Grove 0419 397 575 Fit for Living Geelong 0409 866 018 Fitness IV You Greensborough 0449 696 277

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Therapists & Specialists Victoria

Age Groups

Services

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DSG Web ID 46386 46389 46390 46391 46430 46395

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For the most up-to-date information about providers and services visit DisabilitySupportGuide.com.au and enter the DSG Web ID number in the search field.

DisabilitySupportGuide.com.au

101

Provider Name Location Phone Fizziotherapy Northcote 03 9486 7200 Flagtail Highett 0431 090 703 Flat Hills Therapy Meeniyan 0409 791 291 Focused Psychology Geelong 0422 071 293 Folk n Fable Bentleigh East 0411 477 893 Foot Body Sole Albert Park 1800 778 316 Foundations Family Nutrition Newtown 03 5229 4965 Frank Jones Home Access Design Northcote 0419 141 517 Freedom Motors Australia 02 9673 4033 Fresh Start Physiotherapy Curlewis 03 4201 5074 Full Circle Health and Exercise Geelong West 03 5224 1442 Full Circle Occupational Therapy Grovedale 0408 667 454 Function Therapy Horsham 03 5379 3863 Fundamental Fitness Greensborough 0418 719 383 Fusion Physiotherapy Bendigo 03 5443 5411 Futures in Mind Narre Warren 03 9796 2771 Gabrielle Van Der Schoor Colac 03 5232 1542 Gameplan Collingwood 03 9417 3099 Ganesh Kuppa Rockbank 0401 442 053 Gary Radler Eltham 0417 340 994 Gateway Health Wodonga 02 6022 8888 Gateways Support Services Geelong West 03 5221 2984 Geelong and Surrounds Occupational Therapy Highton 0407 728 299 Geelong Bodi & Mind Geelong 03 5223 2370 Geelong Disability Services 0423 192 719 Geelong Foot Clinic Geelong 03 5222 4020 Geelong Orthotics Geelong 03 5224 2200 Geelong Physiotherapy Geelong 03 5224 2223 Geelong Podiatry Geelong 03 5222 7744 Geelong Rehabilitation Centre Newcomb 03 5248 7079 Geoffrey Ellery Canterbury 0498 662 858 Gillean Hilton Northcote 0423 152 671 Gippsland Lakes Community Health Lakes Entrance 03 5155 8300 Glenferrie Sports and Spinal Clinic Hawthorn 03 9815 2555 Goodhope Nursing Companion Brookfield 1300 302 547 Grow Strong Children's Physiotherapy Gardenvale 0413 800 847 Growing Together Psychology Caulfield North 03 9077 2275 Growth Psychology Practice Geelong 03 5242 8637 Guardian Care Community and Health Services Burnside 03 9363 8601 GV Health Shepparton 03 5832 2322 Gwyneth Wenlock Geelong 0412 868 379 Hansen Psychology Rosanna 03 9456 9758 Happy Feet Pedorthics Moonee Ponds 03 9326 0266 Happy Kids Occupational Therapy Richmond 0419 348 684 Happy Kids Psychology Pearcedale 0403 536 462 Happy Oak Behavioural Consulting Malvern 03 9509 6504

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Therapists & Specialists Victoria

Age Groups

Services

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DSG Web ID 46462 46463 46465 45953 46472 46473 46476 46477 41884 47289 46326 46958 46481 46483 46484 46485 46489 47400 46789 46491 41907 46495

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46522 40300

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46531 46550 46556 40314 46557 46558 46559

For the most up-to-date information about providers and services visit DisabilitySupportGuide.com.au and enter the DSG Web ID number in the search field.

102

DPS Guide to Disability Support Victoria 2018

Provider Name Location Phone Head to Foot Orthotics Croydon 03 9870 2284 Healesville Wellness Factory Healesville 03 5962 2697 Healing Minds Psychology Glenroy 1300 732 725 healthAbility Eltham 03 9430 9100 Healthy Start Nutrition Ivanhoe 0439 380 306 Healthy Young Minds Mill Park 03 8406 7555 Hearing Life - Vic Belmont 03 5241 7333 Heart to Heart Psychological Therapies Geelong 0408 791 097 Helen Cameron 0414 753 420 Helen Kennedy Coburg 0431 224 149 Hendercare Southbank 1300 764 433 Hepburn Health Service Daylesford 03 5321 6550 Hesse Rural Health Service Winchelsea 03 5267 1200 Hikma House Preston 03 9384 6314 Holistic Home Health Occupational Therapy Point Cook 0447 129 692 Home and Beyond Occupational Therapy 0409 941 428 Home Physio Melbourne Brighton 0431 833 133 Home Physiotherapy Reservoir 0411 779 990 Home Psychologist Bellrae 0422 196 902 Hopscotch and Harmony Werribee 03 9741 5222 House of Physiotherapy St Kilda South 03 9537 2994 House With No Steps Reservoir 1300 538 746 Huntingtons Victoria Hawthorn 03 9818 6333 Hypno-Link 08 7122 3232 I-Help Disability Services Preston 03 9863 6959 Implexa Ballarat 0498 121 618 In Leaps & Bounds Mildura 03 5022 9663 In Step Podiatry Ballarat 0459 546 980 Incredible You Allied Health Melton 03 9982 4603 Indented Head Beachside Respite Indented Head 0438 676 639 Independence Australia West Footscray 1300 032 774 Independent Rehabilitation Services Ashburton 03 9885 2533 InMind Solutions Alfredton 03 5334 2822 Inner Strength Physiotherapy Grovedale 03 5229 7963 Inner West Speech Pathology Seddon 0405 770 466 Inpsyte Psychology 0422 486 153 Inside Out Child and Family Psychology South Melbourne 03 8640 9934 Insideout Exercise Physiology East Burwood 03 9886 1110 Inspiring Possibilities 1300 845 863 Inspiro Lilydale 03 9028 0153 Integrated OT Newtown 0432 866 576 Integrated Rehabilitation Sandhurst 0477 977 051 Integratedliving Australia 02 6576 0200 Interact Speech Pathology Geelong 0456 313 169

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Therapists & Specialists Victoria

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Services

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DSG Web ID 46566 46087 46568 91, 145 46573 46739 46574 46576

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46645 46647 46648 46649 46651 42213 46154

IBC Inside Back Cover D Divider For the most up-to-date information about providers and services visit DisabilitySupportGuide.com.au and enter the DSG Web ID number in the search field.

DisabilitySupportGuide.com.au

103

Provider Name Location Phone Interchange Inner East Canterbury 03 9836 9811 Interchange Outer East Ferntree Gully 03 9758 5522 Irabina Autism Services Bayswater 03 9720 1118 ISN Clinic Heidelberg 03 9456 9188 James Howe Melbourne 0468 561 704 Jan Nathan Occupational Therapy Services Chewton 0428 993 520 Jane Flanagan Essendon North 0405 052 233 Jane Hepenstall Speech Pathology Services Northcote 0409 804 155 Janene Strahan Coburg 0425 717 193 Janine Lucas & Colleagues Psychology Services Geelong 03 5221 7197 Jayne Dixon Brunswick 0422 927 458 Jessica Griffin Ocean Grove 0421 731 255 Jibber Jabber Allied Health Lara 03 5291 5235 Jo Wyatt Occupational Therapy Services Wangaratta 0410 201 823 Joanna Maddox Flemington 0431 868 664 Jurmaine Health Preston 03 9478 1810 Just Better Care Western Victoria Horsham 03 5381 1432 Kara Di Dio Traralgon 0432 226 942 Karibu Anawim Enfield 0481 328 837 Karin Koch Balwyn 0422 521 160 Karli Health Centre Blackburn 0414 856 409 Karuna Medicine Jan Juc 03 5261 4146 Katherine Burchall Highton 0430 735 161 Kathryn Bain 0412 751 741 Kathy Brown Gladstone Park 0458 766 746 Katrina Verhoeven-Tucker Geelong West 03 5223 9900 Kerri-anne Telford Paediatric Occupational Therapy Nunawading 03 8821 4614 Kerrie Napoli Geelong 0410 695 899 Kevin Heinze Grow Doncaster 03 9848 3695 Key Word Sign - Victoria Canterbury 0499 522 711 Kid Link Occupational Therapy Ringwood 03 9879 7019 Kiddies Eye Care Yarraville 03 9448 8933 Kids at Max Bentleigh East 03 9702 4447 Kids Connect Therapy Mulgrave 03 9807 1114 Kids in the Hills Speech Pathology Services The Patch 03 9752 1852 Kids Plus Foundation Geelong 03 5223 1475 KidsPT Templestowe Lower 0410 426 342 Kidz In Tune Bundoora 0412 942 716 Kieser Geelong Newtown 03 5221 7555 Kimberley Archer Lower Plenty 0409 824 566 Kingsway Counselling Geelong West 03 5221 8907 Klint Intensive Neuro Therapies Heidelberg 1300 503 866 KMA Health and Physio Tatyoon 0438 677 026 Knox Health and Sports Clinic Wantirna South 03 8805 1777

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Therapists & Specialists Victoria

Age Groups

Services

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DSG Web ID 46655 46658 46662 46663 46669

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46878 47406 45216 46334 46733 46782 46736 46063 46145 42394 46740 47491

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For the most up-to-date information about providers and services visit DisabilitySupportGuide.com.au and enter the DSG Web ID number in the search field.

104

DPS Guide to Disability Support Victoria 2018

Provider Name Location Phone Kyabram District Health Service Kyabram 03 5857 0200 Kylie Casey Barwon Heads 0432 157 862 Ladybug House Keilor East 03 9331 0720 Lala Speech Pathology Sale 0498 595 725 Lancaster Consulting Australia Balwyn North 03 8652 1674 Lara Physiotherapy Health Network Lara 03 5282 3860 Laura Medcalf Reservoir 0425 792 136 Laura Humphreys Richmond 03 9429 0050 Leading Nutrition Camberwell 1300 722 712 Leapfrog Therapy Services Deepdene 03 9028 4567 Leigh Morgan Wheelers Hill 0488 668 400 Leisure Networks Association Geelong 03 5222 3911 Lime Occupational Therapy Mildura 03 5022 0955 Lime Physiotherapy Mildura 03 5022 0955 Limitless Therapeutic Services & Consulting Doreen 0402 229 105 Linda Phillips Mildura 03 5021 5569 Linds Rehabilitation Equipment Hallam 03 9796 3399 Link Assistive 08 8330 4102 Listen and Learn Centre Balwyn 03 9816 8811 Listen In Diamond Creek 0430 800 750 Listen Learn Communicate Mill Park 03 9436 0668 Little Learners Autism Program North Melbourne 03 9329 9488 Little Peeps Paediatric Occupational Therapy Carnegie 0411 083 023 Little Speech Bubbles Watsonia 0409 389 341 Live Well Music Therapy Coburg 0438 887 591 Lively Eaters Feeding Services 08 7226 6395 Living Energy Pilates & Rehabilitation Greensborough 03 9432 1871 Living Life Sports Medicine South Morang 03 9401 4400 Liz Charles Physiotherapy Services Windermere 03 5343 2554 Lizard Centre Camberwell 1300 829 590 Louise Jeffery Belmont 03 5243 0130 Lucinda Nicholas Geelong 0413 554 632 Macaw Solutions Disability Service Melbourne 0408 851 199 Mackillop Family Services Rippleside 03 9680 8444 Make the Connection Brusnwick 0430 961 719 Mallee Family Care Mildura 03 5023 5966 Manifold Physiotherapy Clinic Geelong West 03 5277 9270 Mansfield Autism Statewide Services Mansfield 03 5775 2876 Mark Barber Melbourne 0481 571 751 Marnie Cameron Speech Pathology Doncaster 0430 171 230 Martin Kilduff Essendon North 0409 211 675 Mary Gunasegaram Springvale 0438 701 965 Mary Harvey Geelong West 0417 311 246

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Therapists & Specialists Victoria

Age Groups

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Provider Name Location Phone Maryborough Behavioural Health Maryborough 03 5460 4646 Matthew White Richmond 0490 663 425 Mawarra Centre Warragul 03 5624 3400 Mckinley Consulting 0487 547 884 Me Well Preston 1800 258 258 Megan Rodgers Sale 03 5143 2077 Megan Turton Kennington 0468 331 209 Melba Support Services Lilydale 03 9212 0100 Melbourne ABI Speech Pathology Balwyn 1300 428 611 Melbourne Art Therapy Studio Abbotsford 0438 206 842 Melbourne City Mission South Melbourne 1800 343 287 Melbourne Kids' Developmental Services Brunswick 03 9383 7733 Melbourne Orthotics Burwood 1300 013 061 Melbourne Psychology Clinic South Yarra 0403 761 115 Melissa Cowell Grovedale 0433 309 078 Melvin Speech Pathology Camberwell 03 9889 9010 Mentis Assist Mornington 1300 636 847 Mercy Connect 02 6043 3500 Meridian Mind Geelong 03 5222 6696 Michelle French & Associates Fitzroy North 03 9489 5381 Mildura Kids Clinic Mildura 03 5021 5569 Milife-Victoria Frankston 03 9775 7333 Mill Park Physiotherapy South Morang 03 9436 9666 Milparinka Adult Training Unit Brunswick 03 9387 9985 Mind Health Care Newcomb 03 5242 8981 Mind Ur Body Greensborough 0409 505 071 Mind Works Geelong Newtown 03 5222 5999 Mindcraft Psychology Assessment & Counselling Footscray 0401 822 410 Mitzi Tuke Eltham 0438 017 963 Montmorency Kids Clinic Montmorency 03 9432 6826 Monty Kids Clinic Montmorency 0421 552 553 Motion Wheelchairs Mentone 03 9584 9777 Motor Neurone Disease Association of VIC Canterbury 03 9830 2122 Move Me Healthy Maidstone 0410 148 235 Mpower Warrnambool 03 5561 8111 Multiple Sclerosis Blackburn 1800 042 138 My Foot Clinic Bundoora 03 9460 1611 My Podiatrist Mill Park 03 9436 6988 N8 Speech Pathology Echuca 03 5482 2988 Nacre Consulting Blairgowries 0448 316 319 Nadine Holgate Therapy Shepparton 0449 954 906 Nadrasca Nunawading 03 9873 1111 National Occupational Therapy Black Rock 1300 340 440 Natural Hearing Healesville 03 5962 1190 Neurological Occupational Therapy Services Musk 0414 752 112

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DPS Guide to Disability Support Victoria 2018

DSG Web ID

114

47046

Provider Name Location Phone NeuroRehab Allied Health Network Deer Park 03 9361 2234 Newtown Physiotherapy & Pilates Newtown 03 5221 0555 Nextt Melbourne 1300 657 915 Nexus Primary Health Broadford 1300 773 352 Nicola Venturini Scoresby 0415 457 404 Nicole Wu Travancore 0451 460 255 Noah's Ark - VIC Malvern 1800 819 140 North Richmond Community Health Richmond 03 9418 9800 Northern Disability Service Heiedlberg West 0422 228 524 Northern Foot Clinic South Morang 03 9004 2342 Northern Victoria Orthotic & Prosthetic Shepparton 03 5822 4277 Northwest Occupational Therapy Gisborne 0418 526 326 Nutrition For Life Glen Waverley 03 9803 6780 OAPL Clayton 1300 866 275 Odyssey Consulting Ocean Grove 0416 054 989 OKAY Therapy Belmont 0488 096 777 Okey Dokey Childhood Psychology Bayswater 03 8741 5059 Omega Support Group Bentleigh East 1300 160 131 On Equal Terms Newtown 0412 530 498 On The Up & Up Ballarat 0422 375 899 On Track Therapy Group Hawthorn 03 9833 1120 Oncall Group Surrey Hills 03 9896 2468 Onecare Geelong Geelong West 03 5229 2133 Onemda Doncaster East 03 9842 1955 Online PT Canterbury 0411 792 505 OPC Health Port Melbourne 03 9681 9666 Optimal Movement Drysdale 0409 960 106 ORS Group 1800 000 677 Orthokids Surrey Hills 03 9836 4480 Orthotic Motion Geelong 03 5222 8884 Orthotic Specialist Centre Prahran 03 9510 2578 Orthotic Technical Services Seaford 03 9776 9233 Osan Ability Assist 1300 799 941 OT Dynamics Ballarat 03 5338 8932 Out Doors Fitzroy 03 9417 2111 Outside the Square Psychology Burwood 03 9808 3917 Own Body Mobile Physiotherapy and Rehabilitation Essendon 03 9696 2639 Oz Trampoline Sales Breakwater 1300 393 004 Paediatric Feeding International 0402 739 252 Paediatric Physiotherapy Centre Moonee Ponds 03 9372 0536 Peninsula Health Frankston 1300 665 781 Peninsula Paediatric Physiotherapy Somers 0400 431 461 Peninsula Speech Pathology Services Mornington 03 5975 1500 Peter Mccoy Echuca 0419 809 983

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Therapists & Specialists Victoria

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107

Provider Name Location Phone Physio Freedom Hamilton 03 5571 9157 Physio Plus Footscray Footscray 03 9689 0222 Physiorehab at Home Thomastown 0419 235 731 Physiowest Deer Park Deer Park 03 9363 0611 PIC Speech Language & Communication Caulfield North 03 9973 1632 Pinarc Disability Support Alfredton 03 5329 1398 Platinum Physio Windsor Windsor 03 8554 0111 Plenty Valley Community Health Meadow Heights 1300 234 263 PME Group Ravenhall 1300 131 884 Point Cook Therapy Centre Point Cook 03 8353 9910 Point Lonsdale Physiotherapy Point Lonsdale 0417 729 380 Positive Mental Health Program South Morang 0413 543 690 Prag Consulting Disability Complex Support Kew East 0499 778 999 Precise Podiatry Newtown 0419 391 531 Preston Physiotherapy Preston 03 9042 4160 Pro Feet Podiatry Drysdale 03 5251 5724 Proactive Exercise Physiology Mt Waverley 1300 733 903 Programmed Health Professionals 08 8215 8700 ProMotion Prosthetics Moorabbin 03 9532 5098 Prompt Education 0415 945 422 PsyAx Melbourne 1300 455 677 Psych Health Australia Kew 0439 756 923 Pt Lonsdale Physiotherapy Point Lonsdale 03 5258 4633 Pure Insights Counselling Services 1300 796 640 Quantum Reading Learning Vision 1300 883 853 Queensland Braille Writing Association 07 3848 5257 Rachel Lupson Brunswick 0422 334 248 Reach & Match Nunawading Rebecca Norris Counselling and Art Therapy Ballarat 03 5332 1621 Reclaim Therapy Montrose 1300 577 929 Recovery Fit Ascot Vale 03 8060 7190 RelateWell Coburg 03 9354 8854 Remedy Healthcare Group St Kilda 1300 224 334 Reporters Ink 07 3852 2276 Rodney Blackbourn Narre Warren 0411 502 947 Rosemary Winter Viewbank 03 9459 7779 Royal Institute for Deaf and Blind Children 1300 581 391 Saddle On Lovely Banks 03 5282 4017 Safe Work Practice 0401 742 077 Sal Consulting Health Services 02 9211 4829 Sally Shaw Blackburn 0438 535 990 SALTIE Watsonia 03 9434 4161 Samantha White Reservoir 0418 378 285 Sandra Ifrah Psychology Caulfield North 0412 200 391 Sarah Kilpatrick Ocean Grove 0431 892 352

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Therapists & Specialists Victoria

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DPS Guide to Disability Support Victoria 2018

Provider Name Location Phone Scope Australia Hawthorn 1300 472 673 SdW Therapy Services Altona North 0409 555 573 See-n-Speak 02 9899 9293 Self Set Free Living Counselling Fairfield 0481 855 051 Sensory Calm 02 8355 2290 Sensory Tools Australia 02 4578 6123 Siblings Australia 0408 720 558 Sign for Work Melbourne 03 9539 5309 Simavita (Aust) 02 8405 6300 Simba Support Services Warragul 03 5608 0954 Smart Speech Research 03 9437 2775 SMC Speech Pathology Moonee Ponds 03 9372 0631 Soldier On 1300 620 380 Sophie Blackmore Heidelberg 0427 859 472 Sound It Out Speech Pathology Mernda 03 9717 8194 Sounds Right Speech Pathology Mill Park 03 8418 0608 South West Institute of TAFE Warrnambool 03 5564 8720 Southern Cross Care Services 1800 989 000 Sovereignty Christian Psychology Hoppers Crossing 03 8742 4468 Speakaboo Speech Pathology Bayswater 0400 204 975 Speaking of Learning Mitcham 03 9873 7043 Special Needs Solutions 07 5597 4321 Spectrum Clarity Hartwell 0418 490 814 Spectrum House Kew 03 9888 4000 Spectrum Speech Pathology Services Ashwood 03 9886 9130 Speech Results Ivanhoe 03 9499 8911 Speech Therapy Service Barwon Heads 0417 035 097 Spinal Cord Injuries Australia 1800 819 775 Splash Paediatric Therapy Werribee 03 8731 6555 St John of God Accord 1300 002 226 Star Health South Melbourne 03 9525 1300 Starliner Access Designs 0413 570 446 Step By Step Psychology Blackburn 03 9893 4537 Stephanie Crawford Speech Pathology 0401 471 732 Stephen Owens and Gayle Morrison Orthotist Richmond 03 9429 7277 Stephen Woolley Occupational Therapy Seddon 03 9687 7153 Steps Neurological Therapy Services Hughesdale 03 9568 5611 Stewart Podiatry Bendigo 03 5443 7851 Storm Insight Highton 0418 432 362 Strengthening Minds Croydon 0419 387 547 Stride Occupational Therapy Mordialloc 0425 789 898 Strong Minds Psychology Yarra Junction 0417 389 941 Sue Cameron Henty 0427 465 820 Sullutions Psychological & Behavioural Services Keilor East 0481 320 622

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Therapists & Specialists Victoria

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109

Provider Name Location Phone Super Sensational Therapy Services Heidelberg Heights 0438 086 347 SupportSystem Options 0422 056 798 Surf Coast Hearing Clinic Torquay 03 5264 7451 Surf Coast Neuropsychology Torquay 0409 782 428 Surfcoast Podiatry Belmont 03 5243 0919 Susan I'anson Shepparton 0407 514 845 Sushmitam Rouse Psychology Services Grovedale 03 5222 3936 Synergy Prosthetics Bundoora 1300 221 211 Talk to Me Speech Pathology Colac 03 5231 3199 Talk-Key Speech Pathology Newtown 03 4211 9014 Talking Fish Speech Pathology Beaconsfield Upper 0448 931 919 Tania Reid Sunshine West 0427 770 510 Tanja Brunner Skenes Creek 0427 376 101 Tanya Boyd Speech Pathology Keilor East 0407 554 070 Tara Byron Strathfieldsaye 0423 964 095 Technical Solutions Australia Silvan 03 9737 9000 The Advisory Council for Children with Impaired Hearing Blackburn 03 9877 1300 The Bridge Dandenong 1800 274 343 The Child and Adolescent Neuropsychology Carlton 03 9696 6040 The INS Group 02 4254 6226 The Leap Centre Wodonga 02 6024 1809 The Little Bookworm Nunawading 03 9878 2578 The Neuro Practice Bendigo 03 5443 4375 The Next Step Spinal Cord Injury Epping 03 9408 4871 The Orthotic Clinic Carnegie 0403 050 392 The Palpation Clinic Breakwater 03 5248 7321 The Resource Kit Little River 0400 380 169 The Rupsey Centre Nathalia 0448 708 165 The Speech Lady Geelong 0431 639 589 The Therapy Place Vermont 03 9872 5281 The Timmermans Method 0411 696 839 The Tipping Foundation Carnegie 1300 885 152 The Urban Alchemist Carlton North 03 9347 9247 Theodore Podiatry Group Colac 03 5231 2553 Therapeutic Pillow International Cheltenham 03 8585 6685 Therapy 4 Learning North Melbourne 0400 817 407 Therapy Connect 0438 816 747 Therapy Pro 1300 004 414 Think Hearing Heidelberg 03 9497 1600 This Moment Psychology Greensborough 0419 347 232 Thomas Kearney Exercise Physiologist Torquay 0458 201 296 Thriving Children and Families Greensborough 0431 773 486 Warragul 03 5623 3306 Through Life Physiotherapy Tiffany Chan Chadstone 03 9806 0999

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DPS Guide to Disability Support Victoria 2018

DSG Web ID

Provider Name Location Phone Time to Talk and Learn Autism Services Cowes 0409 015 843 Tiny Tackers Therapy Inverleigh 0425 004 338 Torquay Speech Pathology 0450 793 203 Total Ability 1300 858 410 Total Care Podiatry Geelong 03 5223 1531 Total Health Physio Caulfield North 0412 558 933 Transcendent Psychology Geelong 03 5221 8533 Transform Physio Noble Park North 1300 797 556 Translationz Melbourne 03 9034 5299 Vanessa Ede-Scott Upwey 0439 968 705 Vanessa Murray Speech Pathology Ivanhoe 03 9499 1651 Vannie's Music Therapy Montmorency 0425 733 311 Vermont South Podiatry Vermont South 03 9802 0077 Versalearn Speech Pathologist Narre Warren 1300 787 404 Vickie Bekos Occupational Therapist Dingley Village 0404 016 769 Victoria Community Living Kew 03 9852 8250 Victorian Continence Resource Centre Heidelberg 03 9816 8266 Victorian Neuropsychology Rehabilitation Services Kew 0410 500 763 Villa Maria Catholic Homes East Melbourne 1800 036 377 Village Therapy Sunbury 03 9811 7026 Virginia English Clifton Hill 0425 768 584 Vision Australia VIC Kooyong 1300 847 466 Warren Gibson Psychology Kew East 0409 237 064 Waurn Ponds Hearing Clinic Waurn Ponds 03 5245 7940 Waverley Industries Notting Hill 03 9544 7222 Well Said Clinic Werribee 1300 773 324 Well Spring Occupational Therapy Queenscliff 0403 940 643 Wellways Australia Fairfield 1300 111 400 Wendy Schembri Geelong 0401 972 603 West Speech Pathology Parkville 0415 783 376 WHR Allied Health Torquay 0431 556 720 Williams Occupational Therapy 0466 592 891 Wimmera Speech Pathology Glenlee 03 5397 4214 Windermere Child and Family Services Narre Warren 1300 946 337 Wings to Fly Greenvale 0410 697 661 Woodend Paediatric Speech Pathology Woodend 0419 323 095 Wordy Bird Research 0408 106 431 Wunda Home & Community Care Services Braybrook 0411 342 693 Wyndham Arts Therapies Werribee 0402 423 532

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Therapists & Specialists Victoria

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For the most up-to-date information about providers and services visit DisabilitySupportGuide.com.au and enter the DSG Web ID number in the search field.

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111

YOUR ULTIMATE GUIDE FOR DISABILITY SUPPORT

KNOW SOMEONE LIVING WITH DISABILIT Y?

Disability Support Guide gives you all the information you need to make informed decisions and connect with the best support for you.

Disability Support Guide

7000+

PROVIDERS LISTED

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DPS Guide to Disability Support Victoria 2018

/ TalkingDisability @TalkDisability_

In Home & Community Support

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113

WE SEE THE INVISIBLE SYMPTOMS WHEN OTHERS SIMPLY DON’T.

Empowering people like Tim, living with multiple sclerosis, to reach their goals. We see the invisible symptoms when others simply don’t. There are over 25,000 Australians living with multiple sclerosis today We are the only specialised MS Disability Employment Provider in Australia We currently provide 8 registered NDIS services to the community including Continence, OT, Physio, Support Coordination and Short Term Accommodation We are the trusted experts with over 60 years’ experience providing support and services to not only people living with multiple sclerosis but 19 other progressive neurological conditions

www.ms.org.au 1800 042 138 msconnect@ms.org.au

Support is available to help you to live your life as independently as possible by making sure that your living arrangements and the help you get at home meet your needs. These supports may include helping you find affordable, appropriate and

secure housing on a permanent basis, or assist you with transport and day-

to-day activities. It will also ensure you can stay connected and part of your local community.

Depending on your needs, you may be able to get assistance with personal care or have someone come to your house and help you with cooking or cleaning.

Or, rather than have someone do the tasks for you, you may be able to learn new skills through supports that are available so you can do these jobs yourself and keep your independence as well.

Continued on page 118

In Home & Community Support

About In Home and Community Support

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115

ADVERTISING FEATURE

Life as a ‘groupie’; the joys of supported independent living For many people with disability, enjoying a life of independence is a common goal. With the help of the National Disability Insurance Scheme (NDIS) and disability services offering supported accommodation options, one man is enjoying life alongside his brother and best friend. 43-year-old Ricky has lived in House

with No Steps group accommodation with his brother, Darren since 2011. The bond they share sees the two ‘roommates’ enjoy each other’s company everyday.

“We have a laugh and we hang out.” The accommodation services offered

He eventually chose House with No

security and the opportunity to

care and day-to-day support.

a place to call home, with stability, participate in their communities.

The group accommodation often suits

he supports the Bulldogs – we can’t

own or with their family, however,

watch the footy when the two teams

play each other. It gets a little intense.”

people who are unable to live on their Ricky welcomes the opportunity to

live a supported, independent lifestyle alongside his sibling. “I am very happy.” “Living out of home has also taught me

how to live with other people,” he says. Residing in Taree, on the Mid North Coast of New South Wales, Ricky was one of the first people

in his local area to complete the NDIS interview process,

a time he says was met with nervous energy.

“I was a bit nervous because

the NDIS was new to me. I

was worried I might not get the

support and services I needed. But

it was all explained very well to me

and the process itself turned out well.” Ricky was given the opportunity to Ricky and Darren.

meet with several disability service

Photo: Supplied

116

would meet his needs.

by House with No Steps gives people

“We watch sport on TV together,

especially the footy. I go for Manly and

providers to find the best option that

DPS Guide to Disability Support Victoria 2018

Steps for accommodation, personal “I actually got to interview my staff

members. I was looking for people that I could trust.”

More Choice

The national Scheme has allowed Ricky to tailor his plan to incorporate the

services and supports he needs to live a fulfilling life.

Ricky says earlier on he was faced with

some challenges associated with being

a part of his community, but these have now been overcome with the help of the NDIS and House with No Steps.

“The NDIS gives me more choice – I

have been able to decide what I need.

It has also helped me become a part of my community.”

“It’s wonderful to be out there – I love it!” he says.

Hydrotherapy and gym sessions are

an important and enjoyable part of his

NDIS plan, which Ricky undertakes with the help of his support worker.

“I love going to the pool because it’s nice and warm.

ADVERTISING FEATURE

I have a sheet of activities I follow and I like going each week,” he says.

Ricky also volunteers at Riding for the

Disabled Australia (RDA) at Manning, as their Work, Health and Safety Officer.

The voluntary non-profit organisation

“ I get more choice. I get to do what I want to do and you can too.”

provides opportunities for people with

But it’s not just the NDIS and House

in a safe and therapeutic environment.

to Ricky’s myriad of support, it’s his

disabilities to learn how to ride a horse

“They’re all wonderful to get along with out there,” he says.

“It’s something that I love and I am helping people.”

Alongside the accommodation offering at House with No Steps, Ricky also

with No Steps that has contributed brother Darren and his family.

A family man himself, Ricky’s relatives live in the local area, meaning they catch up to see each other often.

“They have always supported me to be me,” Ricky says.

Finding the right service provider when navigating your NDIS plan plays a vital role in achieving positive outcomes

and it’s little wonder Ricky is enjoying life in his home, thanks to House with No Steps.

House with No Steps supports people

with a disability to live a great life.

Whether that's moving out of home,

becoming more independent or

helping get you job ready – they'll work with you to make it happen.

Their range of accommodation options

includes apartments, villas and houses.

They tailor accommodation to meet

your individual support needs. House

receives transport services through his

And it’s this support within his family,

with No Steps Supported Independent

his hydrotherapy appointments and go

Steps that has allowed Ricky to enjoy

day support, staying healthy and safe,

NDIS plan, which means he can attend

his community and at House with No

to work at RDA.

supported living in a loving and happy

making friends, getting involved in

rugby team goes head-to-head with his

more information visit hwns.com.au

For others going through the NDIS

application process or thinking about

applying for a NDIS plan, Ricky says “go

environment … until his favourite brother’s.

Living services help you with day-to-

activities and learning new skills. For or call 1300 538 746.

for it.”

DisabilitySupportGuide.com.au

117

Continued from page 115

If you are being cared for by a family member or a carer, another form of support

you may be able to access is respite. This offers you and the person helping to care for you some time away from your home, give you a break from each other, or it can be an option if your carer needs to go away.

In Home & Community Support

Many sport and recreational programs are targeted specifically at people living

with disability or you may be able to get assistance to participate in mainstream social and community activities.

By accessing these supports, you can have the opportunity to learn a new skill or sport, or simply participate in activities or social outings, giving you the opportunity to meet people and make new friends.

As well as helping with your wellbeing, social and community activities may also

assist in helping you achieve any aims or goals you have in your National Disability Insurance Scheme (NDIS) plan.

On the following pages we explain what different In Home & Community Support options there are and how they can help you. The In Home &

Community Support Directory starting on page 126 lists providers who deliver services in Victoria.

Accommodation

There are different types of accommodation and living arrangements available

depending on your situation and needs. You may live with or without support, in your own home or with your family.

When deciding where youâ&#x20AC;&#x2122;d like to live you should think about the location, style and accessibility of the housing and the support you need every day.

Another option is shared housing with friends or people with similar needs. In this situation you can share costs, help each other with tasks and provide support to one another.

If you require help with some tasks, supported accommodation may be for you. You pay a fee to enjoy residential communal living and in return you get your meals cooked for you and assistance with medication, laundry, finances and cleaning. You may have your own room or share with someone else.

Group or cluster housing allows people with similar needs to live in a cluster of units together.

If you have very high support needs, you may be eligible for NDIS-funded Specialist Disability Accommodation (SDA).

Short term and emergency accommodation can also be available to you if you

meet the criteria, as well as respite care if you or your carer need some time away from each other. Read more about respite on page 122.

It is important to do your research to find the best accommodation option that will allow you to fulfil your potential and participate within your community (or seek help from a professional support provider).

A list of accommodation providers can be found on pages 126-136.

Community access and inclusion

Being a contributing and valued member of our communities is a desire for many

of us. We can participate through employment, education, sports and recreational activities and travel.

A number of supports are available to help you gain or regain your confidence and 118

DPS Guide to Disability Support Victoria 2018

In Home & Community

independence and understand the steps you need to take to achieve your goals within your community.

From programs designed to support you on your journey to employment, to

volunteering opportunities and activities where you can work with other members of the community and meet new people. These supports can assist you in

discovering your passions and help you become productive and feel valued. Speak to your Local Area Coordinator (LAC) about the supports you can access through your NDIS plan to help you to contribute within your community.

Most community venues and events aim to include and provide accessibility

to people with disability so you can participate, enjoy a range of activities and become a valuable member of your community.

Some of the ways this happens is through accessible toilets, access to public transport services, ramps and lifts within venues, Auslan interpreters, closed

captioning, audio descriptions and other modifications for people with disability. You may notice accessible and inclusive facilities within your community. These

include gardens and parks, recreational facilities including swimming pool hoists

at swimming centres, playground facilities with the use of wheelchair swing chairs, as well as accessible toilets, bridges, ramps and footpaths.

If you are unsure whether areas in your community are accessible and inclusive of

your needs it is always a good idea to ring your local council or the venue and ask. If you need help with accessing your community, a list of providers with the capacity to help can be found within the directory starting on page 126.

Help at Home

Services include domestic assistance, personal care, respite care, community access, companionship, transport to appointments and social activities. Visit our website for an office near you, or contact Head Office on 1800 998 866

DisabilitySupportGuide.com.au

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In Home & Community

Home maintenance and gardening Housework, maintenance and gardening can often be a difficult task if you have a disability, however, there are services available to help. The NDIS can fund

services who assist with cleaning, as well as minor house and garden maintenance. They can also fund training, aids and equipment to help you perform these tasks independently.

A trusted support worker can visit you in your home and complete tasks such as

washing and drying your clothes and linen, cleaning out and organising fridges and

pantries, window cleaning, vacuuming and dusting and general household cleaning. Your garden can be kept well-manicured by lawn mowing, pruning, fertilising, sweeping and raking up leaves and cleaning gutters.

State, Territory and local Governments also offer programs that help with cleaning, home maintenance and gardening, although these usually come at a cost.

Look in the In Home & Community Support Directory on page 126 for help within your home and garden.

In home support If you are living in your own home, it is possible that at some stage you may

require some assistance to make life easier, or assistance to complete everyday activities that will enable you to continue living independently.

â&#x2DC;&#x17D; (03) 9800 4433 support@morcare.com.au

www.morcare.com.au Suite 2, 673 Boronia Road, Wantirna VIC 3152

Morcare Services is a Disability and Aged Care Services provider of In-Home Care and Community based support services. Morcare Services specialise in supporting people who are injured or who have a disability to achieve independence with daily living tasks and community activities.

domestic assistance, shopping, personal care or accessing the community.

We are registered providers of the NDIS and Aged Care Packages.

Morcare Services has the experienced staff ready to provide services that will focus on your independence, wellbeing and quality of life.

We provide complex 24 hours a day support or just a few hours a week to assist with

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DPS Guide to Disability Support Victoria 2018

Together with you we will create a plan and provide services that suit your lifestyle.

supports and can be delivered by Government departments and agencies or by non-Government service providers.

Some of the most commonly accessed types of support and assistance may

include: cleaning, personal care, nursing care, meal preparation and delivery, home and garden maintenance and more.

Looking into in home support? Go to page 126 to find providers within the In Home & Community Support Directory.

Life skills There are a number of supports available to assist and teach you life skills to help you live independently, support you to make choices in your everyday life and to participate in the day-to-day activities in your home.

This support can range anywhere from a few hours a week, to 24 hours a day and can help develop skills and build your confidence with things like health

and wellbeing, household tasks, travel and connecting with other people and the community.

Some important life skills that you can get support for include meal preparation, independent living, community participation and literacy and numeracy skills.

To become as independent as possible and fulfil your potential speak to your carer or Local Area Coordinator (LAC) about life skills support under the NDIS.

In Home & Community

The supports available will depend on your goals, aspirations, needs and informal

Turn to page 126 to find people who can help you develop life skills.

DISABILITY SUPPORT & SERVICES Jewish Care is a Registered NDIS Provider, offering a range of flexible services including: • Support coordination • Plan management • Short-term accommodation • Daily living services • Group activities • Supported accommodation • Holiday programs • Employment support • Allied health ...and more

Contact our friendly Front Door team on 8517 5999, info@jewishcare.org.au to find out more, or visit jewishcare.org.au

DisabilitySupportGuide.com.au

121

Meals and shopping Cooking meals and heading to the shops for groceries or other purchases can

prove difficult if you have a disability. To assist you, support workers can help you

In Home & Community Support

decide what items you need and then accompany you to go and buy them.

Some service providers can go to the supermarkets on your behalf and prepare nutritious meals according to your tastes and budget.

When it comes to food preparation you can have the support worker prepare your meal or you can help and learn some cooking skills yourself.

If you need help with meals and shopping, speak to your carer or Local Area Coordinator to see if a support service can be included in your NDIS plan.

A list of providers offering these services can be found in the directory starting on page 126.

Respite Taking a break from your carer is beneficial to the both of you. Not only does it

help maintain positive family and carer relationships, but it allows you the chance to meet new people and experience new things. This is known as respite and it

plays an important role in allowing carers to take a time-out from their caring role. Respite options include centre-based day support, overnight or weekend

support, in home support, community-based respite, host family stays and emergency respite.

Centre-based day support is when you stay at a specialised centre, where trained staff know and understand your needs.

Overnight or weekend facility-based support is a flexible respite option which may involve in home support or staying with a host family over the weekend.

In home support is when a support worker will look after you in the comfort of your own home, giving your carer a break.

Community-based respite can include one-on-one or group outings, social and recreational activities, camps and school holiday programs.

Host family stays involves staying in the home of a volunteer or host family. It is a good option for children or young people with disability.

Emergency respite is an urgent request for respite, if your carer is suddenly unable to care for you due to illness or an emergency trip to the hospital.

Respite support is available from a couple of hours to a weekend or over a week, depending on your location and availability of support services.

Your eligibility for respite care depends on the type of care you need and the

service provider. An assessment will determine your eligibility and what services will best suit you and your carer.

To discuss respite services in your area, call the Commonwealth Respite and

Carelink Centre on 1800 052 222. It is also a good idea to speak to your Local Area Coordinator about your respite options, especially if you want to access it on a regular basis.

See page 126 to find respite options in your area.

Social and recreational support

Being involved and active within your local community is good for your health and

wellbeing and can be made easier with additional supports that are available to you. 122

DPS Guide to Disability Support Victoria 2018

Support for social and recreational activities can include having someone help you find activities you will enjoy, organising a companion to join you on your

activity, specialised sporting equipment, help in changing into sports clothes and assistance in manipulating equipment. your community.

You can explore social and recreational support near you on pages 126-136 of the directory.

Sports and recreation

Participating in sport and other recreational activities are great ways to be social and active in your community and helps you to remain healthy.

Some sport and recreation activities may be tailored to suit you and your disability, or you may be able to access some disability-specific activities organised through disability service providers. You may even be interested in participating in other ways, such as cheering or providing on-field support.

To help you participate in any sports and recreational activities available in your

area, specialised or modified sporting equipment, transport and personal support can be made available.

Some activities you may enjoy include outings to the movies or shopping centre, going to the park, cooking classes, art and craft classes, bowling, going to the beach, swimming, attending a sporting game, catching up with friends and attending community events.

Youth groups and holiday camps are regular activities enjoyed by many people.

Trained support workers attend these outings to ensure you are comfortable and safe. If you want to participate in social and recreational activities, speak to your carer or Local Area Coordinator about your options under the NDIS.

Turn to page 126 to find sports and recreation in Victoria for people with disability.

Transport

If you need some help to get from one place to the next, transport supports are

available to make your life easier. Being able to attend appointments, education, work and social activities is an important and essential part of your wellbeing.

A support worker can drive you to and from where you want to go, however, there are a lot of other transport support options. These will be included in your NDIS plan if you cannot use public transport because of your disability.

Subsidised taxi vouchers are available if you have a significant disability or use a wheelchair to help cover the costs of fares.

In Home & Community Support

These supports allow you to participate in social and recreational activities within

You can apply for a Companion Card which will allow your companion, such as a carer, family member, friend, partner to join you at events, venues and on public transport for free.

Some community transport services offer community buses for people with

disability and these are a great option if you are looking for social activities as they often organise day trips to places like the zoo.

For more information about the Companion Card or transport options under the NDIS turn to page 80.

Discover transport supports within the In Home & Community Support Directory starting on page 126.

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ADVERTISING FEATURE

Taking the Nextt step to get more out of life For 58 year old Elizabeth Sherar, engaging with a disability service provider that genuinely cared about her was imperative. With the onus of her banking and shopping often falling on her parents while she worked, Elizabeth decided she wanted more control and to get more out of life. Elizabeth has cerebral palsy and lives

Department of Human Services,

“It’s been fantastic because I don’t have

After finishing up at the printing

and Choice after being chosen for their

when I go to the bank, they know me,

in Wantirna, Victoria with her parents. company where she worked for 37

years, she is now able to get out into

her community and run errands thanks to the support she receives from

service provider Nextt, as part of her

National Disability Insurance Scheme (NDIS) plan.

Having received small, short-term

grants for support from the Victorian

Elizabeth moved onto provider Support pilot program. She says enlisting their help enabled her to do her shopping and banking and also get out and

about in her community to places like

the zoo and the cinemas. It was during

this trial, that Elizabeth met with Nextt, where she has remained a loyal client since 2004.

“I’m treated like a person,” she says. Elizabeth receives support coordination and direct support services,

including community access and travel assistance.

Describing the support as

“fantastic”, Elizabeth’s Nextt support workers arrive on

her doorstep, ready to help

her for four and a half hours

every fortnight and six hours every month.

“I have two main support

workers and they always find

someone just as nice if they are

unavailable,” she says.

She also says she provides Nextt with

feedback if she meets with a new support worker for the first time. Photo: Shutterstock

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DPS Guide to Disability Support Victoria 2018

to rely on my parents as much and now just like when I go shopping and go into certain shops.

“ It’s the best thing that’s ever happened.” Having experienced difficulty travelling on public transport, Nextt’s travel

assistance support means Elizabeth can safely and comfortably get to where

she needs to go, as a passenger in cars owned by her support workers.

Elizabeth stresses it’s the people who truly make it.

“They’re fantastic. The staff I have

spoken to are friendly and they’ve got all the time in the world [for me].”

Philomena Conte, works as a Customer Service Consultant at Nextt and knows

Elizabeth well, having worked as one of her support workers previously.

“Her independence has improved a lot

as we take her out into the community. She looks forward to seeing the

support workers all the time and they enjoy going to see her.”

ADVERTISING FEATURE

An avid fan of music from the 40’s

“All the people I have been involved

mentoring and peer support which

enjoys sharing her passions with

fault.”

participation, individual skills and

right through to the 80’s, Elizabeth the community.

“I listen to the local radio station in Melbourne in the eastern suburbs and they’re so intrigued by my music knowledge.

Operating in New South Wales, Victoria, Queensland and South Australia,

little café, so once a month one of the

presenters invites me up there to have a coffee and discuss music and the station,” she says.

When asked about her experience with the NDIS in enabling her to receive the

supports she needs, Elizabeth describes her NDIS plan as “fantastic.”

“I’ve got a wonderful coordinator at

Nextt. If I want to change something or am not happy with something she will

helps with confidence, community development and travel training,” Philomena says.

Nextt is a leading and registered NDIS

“Ultimately, we help people with

programs, with teams of highly skilled

become more independent within

provider of individualised support

staff that support people with autism,

“Next door to the station there’s a

change it.”

with so far for my NDIS plan, I can’t

intellectual disability, mental health

and other cognitive support needs and

high physical needs. Nextt’s key focus is on person-centred active support that assists each person to get more out of life.

“We have community access, which is

taking people out into the community, self care supports, such as personal care and helping out in home, live transition and training for people

who want a bit of help in getting out

more both independently and socially,

disability remain in their homes and their communities.”

Philomena says Nextt prides itself on finding the right supports for each individual and their needs.

“I look at a new clients care plan ...

what their goals are within the NDIS,

what they like, what their interests are and then I find a support worker with similar interests so they can build a relationship.”

For more information on Nextt and the support services they offer visit

nextt.com.au or call 1300 657 915.

Nextt is a leading NDIS provider of individualised programs and services that help NDIS participants become more independent, meet their goals and to get out more out of life!

✓ Early Intervention

✓ 24/7 In Home Support

✓ Community Access

✓ Supported Housing

✓ Building Skills & Capacity

✓ Core Supports

✓ Support Coordination

✓ Personal Care

extt will be boys the best dependent.”

Call your local specialist today for a ONE HOUR FREE CONSULTATION to help with your NDIS plan:

1300 657 915 Email: intake@nextt.com.au

Website: www.nextt.com.au DisabilitySupportGuide.com.au

125

In Home & Community Support Directory listings 126

How to read the In Home & Community Support Directory The tables on the next few pages list only ‘verified’ In Home & Community Care