Aged Care Guide Eastern Vic Nav 2024

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Care and support tailored just for you with Uniting AgeWell

Help at home

Get assistance with personal and clinical care, household chores, assistive technology and transport

Community support and wellbeing

Remain connected through social group and individual activities, outings, allied health and therapy services, seniors gyms, respite and carer services

Independent living

Maintain an independent lifestyle in one of our vibrant retirement living communities

Residential care

Specialist 24/7 care and support, including dementia and palliative care, within a safe and caring community

With services across Victoria, Uniting AgeWell’s expert, caring teamcan help you find the right services to meet your needs.

Welcome

Welcome to the first special Navigator edition of the Aged Care Guide to Eastern Victoria 2024.

This handy mini guide will touch on some of the key steps to accessing care at home or in an aged care facility, as well as a directory of providers delivering a range of aged care products and services in Eastern Victoria.

A comprehensive list of government-funded services available in Eastern Victoria is included in this Navigator Guide, providing details of subsidised residential aged care accommodation and approved Home Care Package providers, together with a list of home care providers and products and services available to you.

You can use this Navigator edition in conjunction with our website, AgedCareGuide.com.au , which provides greater detail on homes and services offered. The associated ‘DPS Web ID’ contained in the tables links directly to the relevant provider and the services they offer.

To find out more about our range of home, aged care, retirement and disability resources, visit the website or contact us on 1300 186 688 or by emailing info@dps.com.au.

DPS Publishing Pty Ltd ● 1300 186 688 ● PO Box 1026, Pasadena SA 5042 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730 Advertising Distribution Proudly produced sales@dps.com.au distribution@dps.com.au and printed 1300 186 688 1300 186 688 in Australia

Aged Care Guide

Eastern Victoria 2024, Navigator Edition

Printed February 2024

Deputy Editor David McManus david.mcmanus@dps.com.au

Chief Executive Officer Michelle Beech

The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format. © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Aged Care Guide is a registered trademark.

Steps to accessing aged care

If you need some help to continue living independently in your own home or that it’s time to move into an aged care home, then you may be wondering where to start. We’ve broken the process down into simple steps that will help you get from A to B in your aged care journey.

Steps to accessing aged care

Research

Learn about the different types of care and discover what options are available to you.

Preparation

Get an understanding of what you need to consider and prepare ahead of starting any aged care services.

Getting assessed

An aged care assessment will help decide what level of support you require so you can get the care that best meets your needs.

Finding providers

Find providers to deliver a range of products and services meeting your needs and requirements.

Managing services

Read about managing your supports. For example: when your needs change, your supports no longer suit you or you would like to change providers.

W ell P laced c are

Independent & Personalised Aged Care Specialists

Specialised Aged Care Advice and Guidance with Future Planning, Home Care & Residential Care Placement

Our caring and comprehensive service offers:

• A completely independent service (we do not take kickbacks or payments from care providers)

•  Assistance with My Aged Care, Services Australia, aged care specific  financial advisors and vendor advocates

• Apply for interim home care services, home care package & residential care approvals

• Advocate on your loved ones behalf

• Provide a suitable selection of home care providers, assisted living units & residential aged care facilities

• Book facility tours and guide you through the selection process

•  Negotiate accommodation fees & charges to seek your best financial outcome

• A complete end to end service & post placement follow-up

Founding Director Pauline Healy

Our family centred approach will ease your concerns while we guide your family through all aspects of the Aged Care process. The recommendations we provide are based entirely on your individual circumstances backed by our extensive knowledge of the aged care system and our 10+ years experience in navigating it.

Research

Research

Accessing aged care can be complicated and confusing if you have not used support services before or don’t know where to start.

Whether you need support to remain living independently at home or are looking for alternative accommodation, it is important to know what options are available to you. Different types of care include:

Support at home

Different care options that might be available to you include support at home through government-funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program.

Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance and home maintenance. Basic assistance is offered through the CHSP, but if your needs exceed the level of support offered though this program, then a level 1– 4 Home Care Package can offer higher intensity support to help you stay at home.

Private providers can also deliver a range of home support services. They are not government funded and you will need to pay for services out of your own pocket.

Short-term care

There are a few different support options available if you only need support for a short period of time. These options include respite care, which can be delivered in the community or in a residential care home, offering the opportunity for both you and your carer to take a short break.

At the end of a hospital stay, the Transition Care Program provides short-term assistance to help improve your independence and confidence.

If you have not been admitted to hospital, the Short-Term Restorative Care program is a flexible option that focuses on regaining wellbeing over a short period of time.

Residential aged care

Moving into residential aged care can ensure quality of life and comfort if you are no longer able to remain living independently at home. Also known as nursing or aged care homes, these facilities provide 24/7 care as well as a range of other support services and recreational activities. The cost of care in most Australian aged care homes is subsidised by the Australian Government. There is also a number of non-government-funded residential aged care homes, often referred to as ‘supported and assisted living complexes’ and you will need to cover the cost of accommodation and care delivered.

Retirement living

Retirement villages are not nursing homes. They are clusters of villas, units or apartments and you will need a reasonable level of independence to move into a retirement setting. Retirement options are not funded by the government.

Daily care is generally not included, but some providers may offer support services at an additional charge or this can be accessed separately through government-funded home support options.

Preparation

There are a few things to organise before being ready for aged care services. Make a list of what support you’re currently getting, what you feel you need help with and key areas that are important to you in a provider that best align with your wishes and interests.

If you’re wanting to access government-funded supports, the first step in starting your aged care journey is to register with My Aged Care. This can be done online or via a phone call to the My Aged Care contact centre on 1800 200 422.

An operator will ask you a number of questions about your personal circumstances and care needs and set up a central client record.

Examples of the questions you may be asked are:

Are you currently receiving aged care services?

Are you getting support from a carer or family member?

Can you prepare your own meals and do housework?

Do you need assistance taking a shower or bath and do you need help getting dressed?

Are there any health concerns or did you have a recent fall?

Do you feel lonely or isolated?

Are there any safety risks in the home?

The aim of this screening is to figure out what needs and support you require and whether you are eligible for an in-person assessment.

Following this conversation, you will be contacted by someone from either the Regional Assessment Service (RAS) or a local Aged Care Assessment Services (ACAS) for an assessment to determine your abilities and what level of care you require.

Here is a list of documents and information you should prepare for the assessment:

Medicare card and a form of identification; for instance, Department of Veterans’ Affairs (DVA) card, driver’s license, passport or healthcare card

Notes or referrals from your doctor

Information about previous home or aged care services you have received

Details about support you receive from family, friends or the community

Questions and information about aged care that you wish to discuss with the assessor, so you have a better understanding of services

The contact details of your doctor and any other health professionals you see regularly

The support of an Auslan interpreter or translator, if required

The attendance of a guardian or caretaker, if needed

Additionally, consider organising your finances and getting advice about how you can pay for any support at home or a place in an aged care facility. It’s also worth making sure you collect medical records, have details about medication handy, have an Advance Care Directive in place and ensure your will is up to date.

Finding the smile in every day

At Regis, we’re here to keep you connected with the things that matter most to you.

We understand that everyone’s situation is different. That’s why we’re proud to offer a diverse range of care options that are tailored to your needs, including residential aged care, home care, retirement living and day respite.

For the past 30 years, we’ve been dedicated to helping senior Australians find joy and fulfillment in every day.

Enquire today to find out how we can support you or your loved one.

VIC Aged Care Homes

Regis Alawarra Lodge

Regis Armadale

Regis Blackburn

Regis Brighton

Regis Cranbourne

VIC Other Services

Regis Home Care

Eastern Metro

Regis Home Care

Mildura

Regis Dandenong North

Regis East Malvern

Regis Fawkner

Regis Frankston

Regis Inala Lodge

Regis Macleod

Regis Ontario

Regis Ringwood

Regis Rosebud

Regis Sandringham

Regis Shenley Manor

Regis Sunraysia

Regis Day Therapy Centre

Inala Village

Regis Day Respite

Inala Village

Getting assessed

Getting

assessed

The aged care assessment will help decide what level of support you require. Your assessor will best be able to help you if you provide lots of information about yourself and what day-to-day tasks you struggle with.

The assessment will be done by a social worker, nurse, doctor or other health professional and can take an hour or so.

If the My Aged Care contact centre believes that you are eligible for basic home support you will be assessed by a professional from the Regional Assessment Service (RAS).

If you require higher care support, a member of the Aged Care Assessment Services (ACAS) will visit you at home to assess you for a higher level of support at home to meet your needs or a place in a residential care home.

The assessor will ask you a number of questions about any supports you receive, your current lifestyle, any health concerns or chronic illnesses, how you deal with tasks at home, if you’re struggling with any cognitive issues or memory loss, whether you have problems at home or with personal safety and any activities you engage in with family or in the community.

Topics that might be covered or that you may want to bring up during your assessment include: your medical history; your living arrangements; your support network; current services and supports you are receiving; your cognitive and behavioural functioning; how you deal with daily tasks around the home; any health and lifestyle concerns you have.

Be open and transparent about your wishes and what you believe will be of assistance around the home. They might also ask you for your permission to talk with your doctor or specialist about the impact of any health conditions on your day-to-day life.

The assessment is also an opportunity for you to ask questions. If you don’t understand something, make sure you clarify with your assessor. You shouldn’t be leaving your assessment feeling confused or stressed.

Consider asking questions, such as:

What are my rights and responsibilities during this assessment process? What services are available in my area?

Are there support options available for my carer? What financial assistance am I eligible to receive? Are there culturally appropriate services in the area? Who can I contact if I have any questions after the assessment?

Following your assessment, you will receive a letter from the government letting you know if you have been approved for aged care services and what supports are funded.

Let’s travel the journey together

At MACG, everything we do is for our residents. As skilled and passionate professionals, family owned and operated for over 25 years, we specialise in providing high quality care in a welcoming, homelike environment.

Our residents enjoy a rich and varied lifestyle, one designed for socialising and emotional wellbeing.

Ashwood

Grand Cedar Aged Care (03) 9811 5600

Boronia

Boronia Residential Aged Care (03) 9762 1877

Carrum Downs

Carrum Downs Aged Care (03) 9784 2800

Coburg North

Northern Gardens (03) 9350 5033

Our 24-hour care teams build strong, meaningful relationships with our residents. This enables us to provide high quality permanent, respite, palliative and complex care.

Family values proudly sit at the centre of everything we do. Afterall, home is where the heart is.

Enquiries are always welcome.

Hughesdale

Oaklea Hall (03) 9569 0988

Narre Warren

Casey Aged Care (03) 9705 4200

Narre Warren South

Casey Manor (03) 9703 0188

Parkdale

Parkdale Aged Care (03) 9580 0499

Traralgon

Traralgon Aged Care (03) 5176 0759

Finding providers

Finding providers

Once you have been assessed and approved for government-funded aged care, either for services in your own home or a place in an aged care home, you can start the process of finding a provider that suits your needs.

Your letter from My Aged Care, confirming you are ready to start accessing services, will include a referral code linked to the type of service you are eligible to access. If you need the support of multiple services, you will be given multiple referral codes, one for each service.

The service provider or aged care home of your choice will need this referral code to access your information with My Aged Care and manage the referral. They’ll also be able to access the funding allocated to you.

Choosing which provider to trust with providing support is an important and personal decision – one that you want to think carefully about and shouldn’t rush.

You may want to start by writing down what you are looking for in a provider and what is important to you. Are low fees important to you or would you like a provider who can support your cultural needs? If accessing home care, do you want the same support worker to assist you each time and do you want to receive support on specific days or are you more flexible with time?

It’s a good idea to discuss your wishes and options with your family and support network, as they may be able to help you research, provide independent opinions on providers or share personal experiences.

It’s useful to create a shortlist of providers in your local area to narrow down your search.

When considering a potential provider:

Look at the provider’s website, social media pages and online reviews

Check out their credentials, such as quality certifications and industry awards

Do they have any past or present sanctions or notices of non-compliance?

Ask them directly or check the government’s non-compliance finder tool at myagedcare.gov.au/non-compliance-checker

Use this Navigator Guide or the AgedCareGuide.com.au directory to search for service providers in your area that meet your requirements

If you aren’t comfortable finding or choosing a provider by yourself, then there are experts who can help you find a nursing home that suits your needs and preferences. A placement consultant has knowledge of local aged care facilities and can make the process of entering aged care smoother. Find a placement consultant on AgedCareGuide.com.au or call 1300 903 627 to access placement services.

Once you have chosen a provider, you will need to contact them to start the home care services you need or to be placed on their waiting list for a bed vacancy. During this conversation, it is also essential to discuss fees and services with your new provider so you know how much the support or aged care bed is going to cost.

For over 28 years Tender Loving Cuisine has been serving the community with care, compassion and respect. Australian Made and Owned, our health accredited, home delivered meals cater for dietary requirements with all meals developed and supported by independent review.

Our extensive menu with over 100 items to choose from includes selections that are Dairy Free, Low Salt, Gluten Free, Heart and Diabetes Friendly.

Our purpose is to assist clients to maintain their dignity and independence. Assured nutrition, great taste, strict dietary controls and dedicated customer service is at the heart of what we do.

With a trusted reputation and Industry Recognition, Tender Loving Cuisine sets the standard in quality and reliability. We proudly provide meals in Aged Care Packages, NDIS, CHSP and the general community in areas of QLD, NSW, ACT and VIC.

TLC Meals deliver to over 3,200 suburbs across NSW, ACT, VIC and QLD

Our purpose is to assist clients to maintain their independent lifestyle. Good nutrition, great taste, dietary controls and dedicated customer service is at the heart of what we do.

Managing services

Managing services

Throughout your aged care journey, there may come a time where you need to make changes to the services you are receiving.

This may be because you’re going on a holiday or need to go into hospital and don’t need any services to be delivered while you’re away. Perhaps your needs have changed and your current supports no longer suit you. Alternatively, you may like to change providers, either because you’re moving to a different area or because you’re not entirely happy with your current provider.

The process of making changes to your current services depends on the type of support you are receiving. However, the first step should be to talk with your current provider.

Service providers have an ongoing responsibility to make sure you receive quality care and to respect your rights and preferences. They should monitor the services they provide under your care plan to ensure your needs and goals are being met. If there are significant changes in your care needs they can help you through the process of reviewing your supports.

Reviewing your needs and supports may mean that you need to have another aged care assessment. For example: if you were originally assessed as having low-level care needs but your mobility has decreased over time and you would like to access higher level supports.

You can request a reassessment by your local ACAS to determine if you’re eligible for higher level care. You must be reassessed to move on from CHSP supports and between different levels of Home Care Packages.

Depending on the services you’re already receiving you may need to consider other options, such as:

Reviewing your care plan to identify alternative support options and priorities, such as replacing informal supports with formal supports or considering additional support services – e.g. support on weekends

Purchasing additional private services

Utilising residential care, either as short-term respite to complement your package or as a long-term option

If your current provider can’t offer the services or changes you want, you can switch to a different provider that can meet your needs.

When choosing a new provider: research and ensure they can meet your needs; contact My Aged Care to get a new referral code to give to your new provider and agree on a date to switch your services; notify your current provider, in writing, to let them know you will be terminating your services with them and from what date.

Be mindful that your current provider may charge an exit fee to cover any administrative costs. Exit fees may vary between providers and the amount should be clearly indicated in your care agreement.

Useful phone numbers and websites

Advocacy

CarerHelp carerhelp.com.au

Carers Australia

02 6122 9900 carersaustralia.com.au

Carers Victoria

1800 514 845 carersvictoria.org.au

COTA Information Service

1300 135 090 cotavic.org.au

COTA Victoria

03 9655 2100 cotavic.org.au

Elder Rights Advocacy

1800 700 600 era.asn.au

National Seniors

1300 765 050 nationalseniors.com.au

Older Person’s Advocacy Network (OPAN)

1800 700 600 opan.org.au

Seniors Rights Victoria

1300 368 821 seniorsrights.org.au

Cultural

Centre for Cultural Diversity in Ageing (PICAC)

03 8823 7979 culturaldiversity.com.au

Ethnic Communities Council of Victoria

03 9354 9555 eccv.org.au

Federation of Ethnic Communities’ Council of Australia

02 6282 5755 fecca.org.au

Translating and Interpreting Service

13 14 50 tisnational.gov.au

Government

Aged Care Quality & Safety Commission

1800 951 822 agedcarequality.gov.au

Department of Veterans’ Affairs

1800 838 372 dva.gov.au

My Aged Care

1800 200 422 myagedcare.gov.au

Service Victoria service.vic.gov.au

Services Australia - Aged Care Line

1800 227 475 servicesaustralia.gov.au/ageing

Services Australia - Carers & Disability

13 27 17 servicesaustralia.gov.au/carers

Services Australia - Medicare

13 20 11 servicesaustralia.gov.au/medicare

Services Australia - Older Australians

13 23 00 servicesaustralia.gov.au/ageing

Health

Dementia Australia

1800 100 500 dementia.org.au

Dementia Behaviour Management Advisory Services (DBMAS)

1800 699 799 dementia.com.au

Dementia Support Australia (DSA)

1800 699 799 dementia.com.au

National Continence Helpline

1800 330 066 continence.org.au

National Dementia Helpline

1800 100 500 dementia.org.au

Seniors Health Card

13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

Legal

Consumer Affairs Victoria

1300 558 181 consumer.vic.gov.au

Office of the Public Advocate

1300 309 337 publicadvocate.vic.gov.au

State Trustees VIC

1300 138 672 statetrustees.com.au

Victoria Legal Aid

1300 792 387 legalaid.vic.gov.au

Victorian Civil and Administrative Tribunal (VCAT)

1300 018 228 vcat.vic.gov.au

Other

Carer Gateway

1800 422 737 carergateway.gov.au

Communication and Assistive Technology (ComTEC) (ILU Victoria) 03 9633 6945 yooralla.com.au/services/ communication-and-assistive-technology/ comtec

National Relay Service

1800 555 660 infrastructure.gov.au

Open Arms - Veterans &

Families Counselling 1800 011 046 openarms.gov.au

Relationships Australia

1300 364 277 relationships.org.au

Residents of Retirement Villages Victoria 03 9015 8402 rrvv.org.au

Seniors Card (VIC)

1300 797 210 seniorsonline.vic.gov.au

SWEP (Statewide Equipment Program)

1300 747 937 swep.bhs.org.au

Volunteering Victoria 03 9052 4524 volunteeringvictoria.org.au

Our goal is to deliver quality of care in a courteous, respectful, and compassionate manner. We hope you will allow us to care for you and be your first and best choice for healthcare.

We will work with you to develop individualised care plans, including management of chronic diseases. We are committed to being the region's premier healthcare network providing person-centered and holistic approaches with onsite and outreach services that inspires clinical and service excellence.

Checklist

Checklist

From getting assessed and finding a provider to filling out forms and calculating fees, there is a lot to organise before starting any type of aged care services. To help you with this process, we’ve created a checklist with important things to remember.

Assessment

Contact My Aged Care on 1800 200 422 or apply online at MyAgedCare.gov.au

Organise a face-to-face assessment with an ACAS

Gather medical information for the assessment

Have your assessment

Receive your successful application letter

Prepare to access aged care services at home or move into a residential aged care facility

Financial

Referral for government-funded aged care

Assess what you can afford for fees and costs in aged care, including the basic daily fee, means-tested care fee, accommodation fee and fees for extra or additional services. Use the AgedCareGuide.com.au fee estimator to help you

Contact Centrelink if you require financial assistance

Fill out the application for the income and asset test

Arrange a financial assessment through Services Australia, contact 1800 277 475

Determine your home plan; are you selling, keeping or renting out your family home?

Do you require a reverse mortgage to help pay for aged care?

Optionally, you can engage a financial planner or advisor

Important documents

Update your will

Create an Advance Care Directive

Create an enduring power of attorney

Create an enduring guardian

Notify your executors, administrators and attorneys

Update your family and friends about your wishes and goals

Access and prepare your full medical history

Compile the contact details of important people, like family or medical specialists

Create a list of your personal preferences, i.e. religion, culture, allergies, etc

Optionally, you can appoint a nominee to deal with the government and Centrelink on your behalf

When you enter Nazareth Care, you enter a unique world of warmth and belonging. We have been providing residential aged care to the community for over one hundred years. Driven by our core values, we understand the needs of the elderly –to be respected, treated with dignity and cared for with comfort and love.

Our experienced team deliver exceptional care to all our residents and support to their families. We provide consistency of care, with a team focus to support care needs, lifestyle and wellbeing.

Our residential aged care homes offer:

• Permanent and respite care

• Individual care plans, unique to the needs of each resident

• Clinical, social, emotional & spiritual support

• Support services for those living with dementia

• Mass held daily & regular services for other denominations

• Our Sisters are available to provide pastoral care Nazareth House Camberwell

Checklist

Searching for aged care

Use the AgedCareGuide.com.au to find service providers and aged care facilities near you

Make a list of things that are important to you to have in an aged care facility

Utilise the Compare Provider tool on AgedCareGuide.com.au

Send an enquiry to a facility by using the form at the bottom of AgedCareGuide.com.au nursing home profiles

Make a short list of aged care facilities you like

Visit the facilities you are interested in for a tour or meet with service providers

Ask as many questions as possible of the facilities or providers you are considering to get a good understanding of their services and applicable fees

Compile notes of facilities you have visited

Optionally, you can organise residential respite to trial a potential facility

Optionally, you can enlist a placement consultant to assist with finding a facility

Applying to aged care

Fill in an application form for a home

Have your name on the waiting list for a facility

Apply to multiple facilities

Accept an offer from an aged care home

Confirm placement in an aged care facility

Provide important documents regarding your financial situation

Negotiate care and accommodation with your provider – you can have someone negotiate on your behalf

Seek legal advice before signing any documentation from the facility

Enter into an agreement with your aged care home: resident agreement, accommodation agreement or, optionally, an extra services agreement

Have a care plan put together

When moving, notify:

Centrelink or Department of Veterans’ Affairs; Australian Taxation Office; Medicare; doctors, specialists and pharmacist; Australian Electoral Commission; local council and post office; current support at home providers; family, friends and neighbours; health insurance, superannuation and bank; utilities, i.e. phone, gas, electricity and water.

Confirm what furniture and personal items you are able to bring to your new home

Let the TRUE Independent Specialists assist you in Aged Care!

The PrimeCare commitment to you:

• Low flat fee consultation

• Minimise your means tested care fee

• Explore all options to maximise Centrelink / DVA Pension

• Explain the fees, charges and entry and exit costs

• Explore options to retain the family home

• Illustrate the most affordable accommodation options

• Complete and lodge Centrelink forms – to save you time

• Explain all the savings available for self-funded retirees

• Make all information clear and easy to understand

Definitions of terms

Definitions of terms

Accommodation payment – An amount payable on entry to an aged care home. Payment amounts can vary between aged care homes and are set depending on the accommodation type and features of the home.

Aged Care Assessment Services (ACAS) – Assess and approve older people for Australian government-subsidised aged care services.

Assessment – A face-to-face assessment with a member of an ACAS to review whether someone is eligible to enter a government-funded aged care home.

ATSI – Aboriginal and Torres Strait Islander. Used to indicate services cater for ATSI people.

CALD – Cultural and linguistically diverse. Used to indicate services cater for people of different backgrounds.

Care plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met.

Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services.

CHSP funded – An in-home or centre-based care service funded by the Commonwealth Home Support Programme government initiative.

Consumer-directed care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All Home Care Packages are delivered on a CDC basis.

Daily accommodation payment (DAP) – This is a daily payment to a government-funded aged care facility, paid periodically, i.e. monthly. This is not a refundable payment.

Daily fee – A daily charge, in addition to the accommodation payment, payable by all residents. It contributes towards daily living expenses, like meals, cleaning, laundry and assistance with daily living.

Department of Veterans’ Affairs (DVA) – Supports older Australians who served Australia and their widow/widowers and families.

Income and means test – Calculates how much you will need to pay your aged care provider based on your current income and assets.

My Aged Care – Australian Government aged care services portal and contact centre. NESB – Non-English speaking background. Used to indicate services cater for people who speak other languages.

Placement consultant – A professional who assists clients in finding an aged care home that fits their needs and wishes.

RAD/DAP combination – This includes both partial lump sum and daily payments for aged care accommodation.

Referral code – If approved for government-funded aged care, you will receive a confirmation letter with your referral code, which needs to be provided to your chosen aged care facility.

Refundable accommodation deposit (RAD) – This is paid as a lump sum when entering a government-funded aged care facility and refunded, minus agreed deductions, when leaving the facility.

Regional Assessment Service (RAS) – In-home assessments of new and existing clients/ carers for CHSP services.

Respite care – Services provided so a client or their carer can take a break from their daily routine.

Supported and assisted living (SL) – Supported and assisted living communities offer accommodation and care to residents on a fee-for-service basis without government funding.

Supported residential services (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a government-funded facility but without the funding support.

Council (LGA) reference index

The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and Home Care Packages in that local government area (commonly referred to as a council district).

Knox 3326-31

Manningham 33-3426-31

Maroondah 34-3526-31

Melbourne 26-31

Monash 35-3626-31 Whitehorse 36-3726-31

Suburb & town reference index

A list of suburbs and the page references where all the aged care homes in that suburb are listed. If a suburb/town is not listed please refer to the next closest suburb.

In-home care services

Home Care Packages directory –approved providers

Approved Home Care Package providers deliver home care and support services to members of the community who live at home.

If you’ve been approved for a government-funded Home Care Package of any type, you may approach any approved Home Care Package provider to deliver the services you need.

Some providers may only provide services in one region while others can service multiple areas.

On the following pages you’ll find alphabetised lists of approved providers, in Eastern Victoria as well as Melbourne city.

To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages.

The reference tables for Metropolitan Melbourne are organised in two regions: Melbourne city and Eastern metro.

The list below is a quick reference guide to help you find in which group council districts are listed. For example: Whitehorse LGA is grouped under Eastern metro.

Metropolitan Melbourne regions

How to read the HCP table

The table on the next few pages lists Home Care Packages approved providers in alphabetical order, detailing the Home Care Packages level they offer and if they offer any package supplements.

Ethnicity, country or cultural groups listed under ‘Notes’ apply to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au.

The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance. The hours of care are increased at each level of care. i.e. more hours of care and services are provided under Home Care Package Level 4 and the least under Home Care Package Level 1. Package supplements, like the Dementia Supplement Z and the Veterans’ Supplement R are offered to eligible persons only.

Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y or for people who live in rural, remote or isolated areas t. The cultural environment g indicates providers offering services for people from culturally diverse backgrounds.

Based on your care needs, an ACAS assessment will determine what level of care you are eligible for and if any supplements apply to you.

These icons help you find the packages that are most suitable for you.

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people who live in rural, remote or isolated areas

Packages for veterans

General packages suitable for all eligible clients

Packages for people with dementia

Packages

Packages for veterans

General

Packages

Packages

Packages

Packages

Packages

How to read the residential tables

Residential icon definitions

Icons in the residential listings represent various types of services available in aged care facilities.

Transition Care

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Service (ACAS) is required.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia.

Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non-hospital’ environment to optimise their functional capacity.

Culturally Specific — Care services catering to the needs of those from non-English speaking, or culturally and linguistically diverse backgrounds. Seldom exclusive, for example, all people are welcome. The home has special knowledge of the referenced culture or group.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Residential aged care homes

KNOX to MANNINGHAM

KNOX Council

Bayswater 3153

Boronia 3155

Gully 3156

Knoxfield 3180

Lysterfield 3156

Rowville 3178

3154

3152

Gully 3156

MANNINGHAM Council

Doncaster 3108

6. Arabic, Bengali, Fijian, Greek, Hindi, Italian, Muslim, Polish, Turkish 7. CALD, Eastern European, European, German - Apart from high quality nursing care, we

and much

8. Austrian, Eastern European, European, German, Swiss - Apart from high quality nursing care, we offer on-site activities, physiotherapy, hairdressing, and much

9. Chinese - Palliative care available

MANNINGHAM Council continued

Doncaster East 3109

Donvale 3111

3131

3134

3107

MAROONDAH Council continued

Croydon North 3136

Heathmont 3135

Kilsyth 3137

East 3135

Vermont 3133

3147

3125

6. Armenian, Asian, Dutch, European, French, German, Greek, Italian, Jewish, Northern European, Singaporean, Western European

7. Includes services to homeless people and/or at risk of homelessness

8. Asian, Chinese, Eastern European, European, Greek, Hindi, Indian, Indo-Chinese, Irish, Italian, LGBTIQ, Northern European, Turkish, Western European

MONASH continued to WHITEHORSE

Council continued Glen Waverley 3150

3166

Mount Waverley 3149

3166

Oakleigh East 3166

Hill 3150

WHITEHORSE Council continued

Burwood 3125

Burwood East 3151

Forest Hill 3131

3127

Mont Albert North 3129

3131

Hills 3127

Vermont 3133

Vermont South 3133

YARRA RANGES Council

Chirnside Park 3116

Emerald 3782

Healesville 3777

Kilsyth 3137

YARRA RANGES Council continued Lilydale 3140

Aged Care

Lysterfield 3156

Montrose 3765

3138

Upper Ferntree Gully 3156

COTA Holidays

COTA Membership

150 050 37983

140 050 37463

Definitions of terms

Accommodation payment – An amount payable on entry to an aged care home. Payment amounts can vary between aged care homes and are set depending on the accommodation type and features of the home.

Aged Care Assessment Services (ACAS) –Assess and approve older people for Australian Government-subsidised aged care services.

Assessment – A face-to-face assessment with a member of an ACAS to review whether someone is eligible to enter a government-funded aged care home.

ATSI – Aboriginal and Torres Strait Islander. Used to indicate services that cater to ATSI people.

CALD – Cultural and linguistically diverse. Used to indicate services cater for people of different backgrounds.

Care plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met.

Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services.

CHSP funded – An in-home or centre-based care service funded by the Commonwealth Home Support Programme government initiative.

Consumer-directed care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All Home Care Packages are delivered on a CDC basis.

Daily accommodation payment (DAP) – This is a daily payment to a government-funded aged care facility, paid periodically i.e. monthly. This is not a refundable payment.

Daily fee – A daily charge, in addition to the accommodation payment, payable by all residents. It contributes towards daily living expenses, like meals, cleaning, laundry and assistance with daily living.

Department of Veterans’ Affairs (DVA) – Supports older Australians who served Australia and their widow/widowers and families.

Income and means test – Calculates how much you will need to pay your aged care provider, based on your current income and assets.

My Aged Care – Australian Government aged care services portal and contact centre.

NESB – Non-English speaking background. Used to indicate services cater for people who speak other languages.

Placement consultant – A professional who assists clients in finding an aged care home that fits their needs and wishes.

RAD/DAP combination – This includes both partial lump sum and daily payments for aged care accommodation.

Referral code – If approved for government-funded aged care, you will receive a confirmation letter with your referral code, which needs to be provided to your chosen aged care facility.

Refundable accommodation deposit (RAD) – This is paid as a lump sum when entering a governmentfunded aged care facility and refunded, minus agreed deductions, when leaving the facility.

Regional Assessment Service (RAS) – In-home assessments of new and existing clients/carers for CHSP services.

Respite care – Services provided so a client or their carer can take a break from their daily routine.

Supported and assisted living (SL) – Supported and assisted living communities offer accommodation and care to residents on a fee-for-service basis without government funding.

Supported Residential Services (SRS) –Privately run aged care facility that provides similar accommodation and care to that of a government-funded facility, but without the funding support.

Ageing is living

At Opal HealthCare, we provide high quality residential care for older people. We believe care should be: Respectful of your privacy and dignity.

Deeply personal and tailored to you.

Holistic in approach and caring for your well being.

Supporting you to enjoy what you love.

Centred within a warm environment that builds and nourishes connections with your loved ones.

Talk with us to find out more. Scan the QR code, call 1300 437 527 or visit opalhealthcare.com.au