Support at Home Victoria 2023 by DPS Publishing

VICTORIA

support at HOmE A

DPS

PUBLICATION

Helping you stay in your own home and community longer

RESEARCH 1

PREPARATION

GETTING ASSESSED

FINDING PROVIDERS

HomeSupportGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

MANAGING YOUR SERVICES

Live your best life

at home

Accent Home Care provides you a Home Care Package that focuses on your unique needs and lifestyle. Our Team of Registered Nurses, Allied Health Professionals and Care Advisors are dedicated to help your needs and what is important to you. 31 - 41 Elizabeth Street, Bayswater VIC 3153

accenthomecare.org.au

Call us on: (03) 8824 1000

INTRODUCTION

Welcome From THE CEO • Michelle Beech

It is my pleasure to welcome you to our brand new Support at Home guide, specifically focused on all the information you need to navigate the home care system in your state or territory.

In the blue highlighted Getting Assessed section you can find out how to get a My Aged Care reference number, information about waitlists and how to book an assessment. Use our purple Finding Providers section to choose a provider of your choice with our full list of providers in your area.

After producing a combined national guide, presenting information and options on both retirement living and home care, we have been specifically asked to bring back our separate home care guide, with a state based focus, to help you to stay in your own home and community longer. We have tailored this guide to take you through the home care journey one step at the time.

Lastly to help you manage your services with ease we have created a pink coloured section with information on financial advice, wills and estates, letting you know who else can help, such as advocacy and placement consultants and giving you an overview of other government funded supports and how your own council might be able to help you along your journey.

The journey steps are Research, Preparation, Getting Assessed, Finding Providers and Managing your services. You might not enter the system at step 1, and you may even have the need to navigate back to different stages of the steps during your journey. Wherever you are on your journey this guide will be your helping hand along the way.

Our website HomeSupportGuide.com.au can further assist you for detailed information articles and an online search section.

Each step is broken down by colours so you will know what information fits for what section. Under the orange Research section you will find articles on the types of care available, when to consider help, figuring out your eligibility and information on the types of support options that could be available to you.

We would like to wish you all the best as you embark on your journey in finding the support at home services to suit your needs.

As always we welcome any feedback or suggestions of further content you would like to see in the next edition. Simply email info@dps.com.au to let us know your thoughts. We look forward to hearing from you. Regards, Michelle Beech - CEO

In the Preparation section (coloured green) we give you detailed information of what documentation you will need to prepare for your assessment to ensure a good outcome as well as how to prepare your finances. www.HomeSupportGuide.com.au

Table of Contents

Support at Home Victoria

Edition 1

INTRODUCTION Welcome from the CEO Contents How to use this guide

1 2 5

STEP 1 > RESEARCH Types of care When to consider help Eligibility and assessment Commonwealth Home Support Programme Home Care Packages Consider these support options Home and garden maintenance Personal care Meals and shopping Transport Social support Respite options Transition care Short Term Restorative Care Wellness centres Self funded care Council services

6 9 10 11 15 17 17 19 23 24 29 33 35 36 36 38 38

STEP 2 > PREPARATION Preparation overview What documentation you need Checklist Preparing your finances

39 40 42 43

STEP 3 > GETTING ASSESSED Getting assessed overview Book your assessment My Aged Care reference number Priority and waitlists

46 46 47 48

STEP 4 > FINDING PROVIDERS Finding providers overview Home care providers list In home care providers Home Care Package providers Before starting services Care agreement Care plan

52 53 56 70 80 80 81

STEP 5 > MANAGING YOUR SERVICES Managing services overview How often should you review your needs Changing providers Who can help Placement consultants Financial advisors Know your rights Advocacy

83 83 84 85 85 86 87 88

Editor

Margot White Chief Executive Officer Michelle Beech

DPS Publishing Pty Ltd ABN 53 090 793 730

PO Box 1026 Pasadena SA 5042 1300 186 688

info@dps.com.au

HomeSupportGuide.com.au

Advertising sales@dps.com.au 1300 186 688

Distribution distribution@dps.com.au 1300 186 688

Proudly produced and printed in Australia The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. Images within this publication may have been altered from their original format. Images: Shutterstock.com © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher.

Call usRESEARCH today:

(03) 9005 1159

Helping Seniors Live Well at Home Personalised Care Experienced, dependable and consistent carers.

Approved Providers Home Care Packages NDIS registered

Specialised Care Management Locally-owned and operated. Holistic Approach Healthy mind, body and spirit.

Call today for a free no obligation assessment. www.HomeSupportGuide.com.au (03) 9005 1159 | HomeCareAssistance-SE-Melbourne.com.au

Care from the INTRODUCTION

heart, since 1880

Salvos Home Care offers a range of services to support you or your loved one living at home and in the community. Our goal is to ensure older Australians can keep their independence and the lifestyles they choose. Our personalised and flexible care plan is made in partnership with you. Our qualified and compassionate care workers can provide:  Domestic assistance  Allied Health Services  Home maintenance  Shopping  Gardening  Transport No start-up fee, no basic daily care fee and no exit fee.

Support At Home Victoria

INTRODUCTION

HOW TO USE THIS GUIDE

This Support at Home guide was created to help you navigate the different home support options available to you to help you stay in your own home and community for as long as possible. We have broken down the steps to accessing home care to help guide you through, wherever you are on your journey to accessing supports.

Throughout the publication you’ll find QR codes, just like the one placed below, that link through to different online articles. They’ll provide you with even more useful information to help you make the right choice about home care. To find out more about our range of home, aged care, retirement and disability support resources, visit dps.com.au or call 1300 186 688.

The articles in this guide explain the different types of support, when to consider help at home and how to plan and manage your supports. From simple ways to improve your home environment to understanding Government funded programs and how to access self-funded supports, this Guide will explain what to consider and help you be better prepared to stay home for longer. We’ve also included a list of home care services to help you find providers that can deliver the services you need. The In Home Care table is an alphabetical list of providers able to support you with a range of basic services funded under the Commonwealth Home Support Programme such as meals and shopping or home and garden maintenance. The Home Care Packages table gives an overview of approved providers able to support you with services funded under a Level 1 - 4 Home Care Package. They are listed by region to help you find providers in your area that can support your needs. For more information about the range of support at home options, including an extensive directory of service providers near you and in-depth provider profiles, head to HomeSupportGuide.com.au.

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to read more home care articles www.HomeSupportGuide.com.au

STEP

01 RESEARCH

WHAT YOU NEED TO KNOW TYPES OF CARE Home care is best described as support services that can provide a certain level of assistance with a range of tasks and chores to help you remain living at home, independently, for as long as possible. Home care services can be as simple as family and friends helping out, accessing council supports, or as official as receiving Government subsidised supports through the Commonwealth Home Support Programme or a Home Care Package from an aged care provider. This type of support is an option for people who are getting older, are chronically ill, recovering from surgery or for people living with disability, and offers a range of support in areas such as personal care, home maintenance, cooking and meal preparation, health care and transport. Home and community When accessing home care, you will stay in your own home and community, surrounded by all of your belongings and retaining the freedom to come and go as you please. It means that services or care workers will come into your home to help you out with whatever support you need or have been assessed as needing. The level of support home care services can provide ranges from a little bit of help with the weekly shopping for example, to high level assistance for several hours each day, helping you shower and get dressed, 6

Support At Home Victoria

get to appointments and prepare meals, or help you access support aids like handrails. It all depends on your needs, wants and circumstances. In Australia, there are two main streams of home care – the Commonwealth Home Support Programme (CHSP) and Home Care Packages (HCP) program. Both programs are subsidised by the Government and are available after assessment to see if you are eligible for support. Other options While these are the most common home care services accessed, there are a number of other options you may want to consider if you do need some help around the house to live safely, comfortably and well. These include accessing self-funded or private home care services or getting help from personal networks and the community. Some people use a combination of these options to meet their needs or to assist them while they are waiting to be assessed for Government funded support or for services to become available.

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to read more Research articles

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Rehabilitation after illness or injury Acute & chronic pain management

Balance & falls prevention Home safety assessments & modifications

www.HomeSupportGuide.com.au

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Home Care Provider

(03) 8820 0000 We provides quality home care support and wellbeing services for the seniors of diverse backgrounds and cultures in the community in a cost-effective manner. We are here to answer your questions and assist you to navigate your home care options.

www.activecg.com.au 8

info@activecg.com.au

Support At Home Victoria Street, Box Hill, VIC 3128 1/F, 4 Watts

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WHEN TO CONSIDER HELP

NO NEED TO WAIT

Some immediate signs could be:

Many people put off thinking about home care and it’s sometimes not until a crisis hits, leaving the family scrambling to make arrangements when emotions are at an all-time high. This often means needs aren’t thoroughly assessed and decisions have to be made quickly.

 Loss of driver’s licence

Getting some extra help doesn’t mean you have to give up your freedom and can’t live an independent or active life. It’s never too early to start the conversation about home care so you and your loved ones are prepared, understand your needs and know what support options are available.

 F orgetting where you are or how to get back home

Remain independent Starting home care sooner makes living at home easier and sometimes a little bit of help will mean you can actually remain independent and in your own home for longer while enjoying the things you love. Getting someone in to help with physically demanding jobs such as weeding and pruning your garden, doesn’t mean you’re admitting you can’t look after the garden anymore. It simply enables you to enjoy your garden without having to do the ‘heavy’ stuff.

 A fall resulting in reduced mobility A hospital stay or procedure that results in the need for temporary care  New fear of being left alone  Decline in general health

 F amily or friends moving away and no one around to help you. In other cases, the need for support happens more gradually. You may notice subtle changes such as: S imple daily jobs such as doing laundry and preparing meals start to feel overwhelming and hard to do  Lack of personal grooming Y our living space is becoming messier than usual  F orgetfulness, for example missing meals, medication times and appointments or forgetting to pay bills D ecreased attention to food safety i.e. using foods beyond expiry dates

A need for help

 Avoiding social events or contact with others

While there is no need to wait for a physical illness or health scare to start accessing home care, there are many signs or ‘trigger events’ that could signal a need for help.

 F amily and friends spending more time helping you with everyday tasks. There is no shame in admitting that you need some help to remain living in your own home. If you are finding day-to-day tasks harder to do by yourself or see a loved one having a hard time looking after themselves or their home, it may be time to consider your support options. www.HomeSupportGuide.com.au

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ELIGIBILITY and ASSESSMENT

WHAT IS YOUR ELIGIBILITY Accessing any level of Government subsidised support – such as the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) program requires an aged care assessment. Government subsidised home care is only available to you if you are aged over 65 years, or over 50 years if you identify as Aboriginal and Torres Strait Islander. If you are under this age, but require in home support, speak with your GP or look into alternative support options such as privately funded home care.

Assessments for Government supported assistance are conducted either through a Regional Assessment Service (RAS) for CHSP or an Aged Care Assessment Team/ Service (ACAT/S) for HCP supports. Client record The first step to take, is to contact My Aged Care on 1800 200 422 to register yourself for assistance. When you call the contact centre for the first time, an operator will create a client record and ask you a number of questions about your needs, preferences, and any services you already receive. It’s handy to have your Medicare card ready when you register. Based on this initial conversation, the operator will determine whether you need a formal assessment and, if so, organise an official aged care assessment with a RAS or ACAT/S. The aged care assessment is all about making sure that the service you receive is the one that is best for you and your carer’s needs. The meeting is generally held in your own home or in hospital, and will be completed by a health professional such as a doctor, nurse, social worker or occupational therapist. There is no charge for the assessment and friends, family members or carers are encouraged to be involved.

Support At Home Victoria

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WHAT IS CHSP The CHSP aims to provide extra assistance to help you manage at home, but also provides support using a wellness approach that builds on your strength, which will both maintain your independence and develop your abilities. Range of services There is a large range of different services available that can assist you in your home. Every service you receive should benefit you positively and target your individual needs.

COMMONWEALTH HOME SUPPORT PROGRAMME Not everyone accessing home care requires high-level support, some people may simply need some help with challenging chores – like gardening, or keeping on top of the vacuuming and washing. If this sounds like you, you may be best suited to home care supports offered through the Government’s entry level home support initiative, the Commonwealth Home Support Programme (CHSP). The CHSP is a national program, meaning it is available in all States and Territories. The services offered as part of CHSP are there to support you if you are mostly able to care for yourself but need some help with certain small jobs. It is also a great option if you are experiencing a setback and need short-term support to help you get back on your feet. If you need support to live independently at home or remain socially active in your community, the CHSP can be a great home care option.

The CHSP services you can expect to receive from providers to help you manage your day-to-day activities can include:  Transport D omestic help such as house cleaning and laundry P ersonal care such as help with showering, dressing and undressing H ome maintenance such as changing light bulbs and gardening H ome modifications such as installing a grab rail A ids and equipment such as a shower chair, raised toilet seat and mobility aids  Help with meals and/or food preparation  Nursing care and managing medications  Allied health S ocial support such as accompanied activities and group excursions  Respite CHSP is usually the entry point to home care services for a lot of people and provides basic services such as help with shopping or meal preparation, keeping the house clean, and low level personal care. www.HomeSupportGuide.com.au

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WHAT IS CHSP CHSP services enhance the independence and wellbeing of older people who want to remain living at home and in their community for longer, but need that little bit of extra help to do that.

Supports offerend through CHSP are entry-level supports, and if you have more complex care needs, a Home Care Package may be better suited to you and your needs.

Independence is different from person to person, which is why individualised CHSP services are tailored to your needs. This could take different forms, like in an ongoing support capacity or short term assistance for recovery after an accident or illness.

If you find yourself in the situation where you have an urgent need for home support services, and your safety would be at risk if those needs were not immediately met, you may be able to start receiving CHSP services before you have been assessed.

Tailored services Access to CHSP services is only available through a Government assessment to work out what services you need, and if in fact CHSP is the best fit for you.

Support At Home Victoria

Well Placed care Independent

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& Personalised

Aged Care Specialists

Specialised Aged Care Advice and Guidance with Future Planning, Home Care & Residential Care Placement Our caring and comprehensive service offers: • A completely independent service (we do not take kickbacks or payments from care providers)

• Assistance with My Aged Care, Services Australia, aged care specific financial advisors and vendor advocates

• Apply for interim home care services, home care package & residential care approvals

Scan this code to receive more information on future planning your aged care

• Advocate on your loved ones behalf

• Provide a suitable selection of home care providers, assisted living units & residential aged care facilities • Book facility tours and guide you through the selection process

• Negotiate accommodation fees & charges to seek your best financial outcome • A complete end to end service & post placement follow-up

Our family centred approach will ease your concerns while we guide your family through all aspects of the Aged Care process. The recommendations we provide are based entirely on your individual circumstances backed by our extensive knowledge of the aged care system and our 10+ years experience in navigating it. Founding Director Pauline Healy

Call today for a friendly chat: (03) 9070 8171

enquiries@wellplacedcare.com.au www.HomeSupportGuide.com.au 13 For more info visit: www.wellplacedcare.com.au

Thinking about the future?

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Whether you’re looking for independent living for a loved one, or for yourself, we can assist! At Parkglen, we provide a continuity of care that provides independent living options and in-home services to allow someone to live confidently.

Parkglen Retirement Community offers pleasant living options in independent units and apartments. This friendly, well-established village in Melbourne’s South East, has plenty of green lawns with sunny, private spaces to relax. Residents can join in a host of activities on offer in the community centre, as well as having their privacy respected in their own home. Parkglen also offers short term respite in our apartments and long term accommodation.

Parkglen Home Care Services are specialists in home care and offer a personalised plan that is tailored to our clients’ individual needs and budget. We offer a wide range of services from cleaning, shopping & gardening, to more specialist nursing & personal care. Services can be covered by Government funded Home Care Packages or privately funded.

Call us now on 1300 117 147 Support At Home Victoria www.parkglen.com.au

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HOME CARE PACKAGES HIGHER CARE NEEDS If your care needs are more than entry-level, you may be eligible for services and supports through one of the four available levels of Home Care Packages (HCP). These packages, just like CHSP services, are available to Australians aged over 65 years, or over 50 years if you identify as Aboriginal and Torres Strait Islander, and are designed to help you be supported to remain living independently and comfortably in your own home for as long as possible. HCP levels It’s important to keep in mind when looking into HCPs that access to any support on offer through this program requires you to have your needs assessed by an Aged Care Assessment Team/Service (ACAT/S) and be approved for one of the four levels of care: Level 1 – s upporting people with basic care needs Level 2 – s upporting people with low level care needs

M eal and food support to ensure your nutrition and hydration needs are met and can also include assistance with other food-related jobs like meal preparation, and feeding C ontinence management, these supports can range from supplying products to supporting you to use continence aids and appliances

Level 4 – s upporting people with high level care needs

M obility and dexterity assistance which includes the access to and supported use of aids and equipment like walking frames/sticks, mechanical devices for lifting, bed rails, slide sheets and pressure-relieving mattresses

The assessment will explore the types of care needs you may have, and could lead to you being approved for one of the four levels of HCP on offer that is best suited to your situation now.

N ursing, allied health and therapy services such as speech therapy, podiatry, occupational or physiotherapy services and other clinical services, such as hearing and vision services

Your HCP may include services and support with daily tasks such as:

T ransport and personal assistance including with shopping, visiting health practitioners and attending social activities

Level 3 – s upporting people with intermediate care needs

P ersonal services including help with personal activities and needs such as bathing, showering, toileting, dressing and undressing, mobility and communication

H ousekeeping and gardening such as help with domestic duties like cleaning your house or support to help you maintain your garden www.HomeSupportGuide.com.au

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HOME CARE PACKAGES Being approved for HCP support may come as a huge relief to you and your loved ones, but this doesn’t automatically mean you will be able to access supports and funding straight away. You will be placed on a waiting list with packages distributed when they become available based on priority and how long you have been waiting. Once you have been notified that a HCP is available for you, it will be up to you to find a service provider best suited to you, to deliver your home care services. Special needs and supplements To support those with additional needs, the Government offers a range of package supplements which you may be eligible for in addition to your approved HCP. The Home Care Package supplements you may be able to access, depending on your eligibility and assessment, may include:  The Dementia and Cognition Supplement  The Veterans’ Supplement  Oxygen Supplement  Enteral Feeding Supplement  Viability Supplement  Hardship Supplement Your chosen provider can arrange an assessment to find out if you are eligible for any of the package supplements. They must lodge an application and will manage the supplement on your behalf. Self-managing your Home Care Package The person who knows best about you and your needs, is you! You have had complete autonomy and control over your life, so it makes sense that you might want to maintain that control by selfmanaging your Home Care Package. 16

Support At Home Victoria

Rather than having a case manager to manage your package and handle all elements of organising your care and support, you may decide you want to manage the coordination of your supports yourself. Some people find that they have more choice and control over their HCP when they are self-managing it. Additionally, people who self-manage their care are able to cut down on administration costs and case management fees they would normally have to pay and are able to put that money towards further care, more hours or extra services. When you self-manage your HCP, you get to choose the provider who hosts your package, and then pick and manage your support workers, decide when you want to receive these services and negotiate how much you pay for the provided services. Your provider is obligated to provide you with all the information you need to self-manage your HCP. This should include clear instructions on responsibilities and obligations, and supporting you through the self-managing process. When considering self-management of your package, you should consider whether you have the capacity and support to manage it yourself. By its very nature, self-management does require some involvement. In some cases, you may ask your partner or loved one to self-manage your package on your behalf. It is important to keep in mind that some providers may have policies around selfmanagement, so you should definitely shop around and enquire with providers about how they deal with clients who wish to self-manage their package.

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CONSIDER THESE SUPPORT OPTIONS Finding the right support to help at home can come with huge benefits. Sometimes a little assistance is all you need, allowing you to stay independent and enjoy other activities. In addition to the informal support from family and friends or community assistance, there are home care providers who provide formal support services. There is a large number of for-profit and not-for-profit providers who can deliver support to older Australians in their own home. These range from small and community organisations, to larger national operators. These services – ranging from entry level right through to intermediate and high level support – can help you at home through almost any

stage of life with the delivery of supports such as gardening, personal care, nursing, shopping, domestic assistance and even more specialised care such as dementia support and palliative care at home. Depending on your situation you may be able to access these services through a Government funded home support program or choose to use a private home care provider. With all this variety and so many options available to you – depending on your situation, finances, location and needs – it is important to be aware of just what is out there and to know what supports will best suit your needs now and into the future.

HOME AND GARDEN MAINTENANCE JOBS AROUND THE HOUSE Owning a home often comes with a lot of pride but as you get older your home and garden may become harder to maintain. Sometimes a little assistance is all you need, allowing you to stay independent and enjoy other activities. Peace of mind Ageing and medical conditions can limit your mobility and increase your fall risk, meaning it’s often safer, quicker and easier to leave it to the experts. www.HomeSupportGuide.com.au

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Accepting help with a range of jobs around the house may allow you to continue living in the comfort of your own home, while maintaining this ‘pride of place’. Whether you need your gutters cleared, your lawn mowed or minor home repairs, there are services that can help keep your home looking its best. Who can help? Professional service providers can assist with these essential tasks or there may be volunteers within your community who can perform these jobs. Your council may be able to assist by suggesting businesses or volunteers in your area who can offer you these services. If you’ve been assessed or approved for the Commonwealth Home Support Programme (CHSP) or a Home Care Package (HCP) you can request home and/or garden maintenance as part of your support plan. Otherwise, home and garden maintenance services can visit your house as required to keep your garden tidy. Home maintenance services include:  Gutter cleaning H ome modification installations, including handrails in the bathroom and toilet P ermanent or temporary ramps outside or inside the home  Step modifications H andyman work including fixing or replacing tap washers, repairing doors and cupboards, minor general, plumbing and electrical repairs such as changing light bulbs  Installation and maintenance of smoke alarms  Pest control F ixing fences and gates 18

Support At Home Victoria

Gardening services include:  Lawn mowing and hedging  Weeding and pruning  Watering and fertilising  Pressure washing outdoor areas  Window washing A good service provider will help you keep your house and garden in tip-top shape so you can stay living in your home for longer. Generally, people like to maintain their own homes to a certain degree but may not be able to keep up with all the gardening or household cleaning like they previously could. If you are a little unsure about having someone you don’t know assist around the home, you can enquire with a provider about their insurance cover and whether they are police-checked. You can even ask to meet with staff members beforehand to get to know them. This may not be mandatory protocol for every business, but it can give you peace of mind that you and your home will be safe and in good hands. The other great thing about handing over the house and garden chores is that you now have more time to focus on things you enjoy spending time on, like catching up with friends and family, having ‘me time’, or getting back into your hobbies. Usually, leisure activities and hobbies are the first to be sacrificed because you have to do household tasks.

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PERSONAL CARE A RANGE OF SERVICES As you age, it may become harder to look after yourself or stay on top of housework. To help you maintain your health and dignity or live comfortably and safely, respectful and qualified carers can come to your house to assist you. Accepting that you need help in performing these tasks can be hard and sometimes people think it is a sign that you’re losing your independence. However, being supported by carers as you age in your home allows you to continue to enjoy the lifestyle you want and manage your health from home.

Whether you need two hours of personal care every now and then, a few times a week, every day or 24 hour care, you can access this support through a range of private providers or with assistance from the Government funded Commonwealth Home Support Programme (CHSP) or a Home Care Package (HCP). Depending on your own capabilities, you may receive a little or a lot of help around the home. Personal care and domestic assistance are the most common in home supports people seek. Services range from meal preparation, help with shopping or cleaning, to assistance with showering and getting dressed.

Personal assistance Personal care tasks can include:  Showering and bathing  Dressing and undressing  Grooming and shaving  Changing continence aids  Assistance with toileting  Dental care  Repositioning bed-bound clients A ssistance with mobility like getting out of bed and moving around the house  Eating and drinking The level of help you require will depend on your health and ability. For some people, having a standby support worker for emergencies during the morning shower is enough. Others may need someone to towel them dry and help with dressing.

www.HomeSupportGuide.com.au

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Feeling connected Some older people struggle with the feeling of personal intrusion when receiving home care. Your provider’s staff will be qualified, caring and respectful when providing this care, and should make sure you are in a nurturing and supportive environment so you can easily accept help in your home. Staff should be making the effort to talk you through every stage and make the whole process comfortable for you. Personal care workers will not only provide you care, they will also develop a strong relationship with you. This can make the whole service experience more enjoyable and it will also help combat loneliness. Older people are more prone to feelings of loneliness, which can have a huge impact on a person’s wellbeing. A regular friendly face around the home can make you feel connected and social. Additionally, having assistance around the home means you have more energy to get out and about and stay connected with your wider community network.

Domestic assistance If you need help keeping your house tidy, doing laundry, preparing food or stocking your fridge or pantry, domestic assistance can help. Reduced or limited mobility or cognitive decline can make these weekly, and sometimes daily, tasks challenging. You may have a neighbour, friend or family member come in regularly to help you with these tasks or you may prefer to hire a professional service to come in at set times to do those jobs for you. Having domestic assistance as part of your CHSP or HCP will give you peace of mind knowing your house is clean and you’re able to live comfortably and safely. Domestic assistance services include:  Household cleaning  Washing and ironing clothes  Grocery or retail shopping  Making beds  Preparing food Domestic assistance can be provided on a daily, weekly or fortnightly basis depending on your needs and the domestic tasks required. For example, washing clothes and grocery shopping could be undertaken once a week and household cleaning may only be needed once a fortnight. Although preparing food is typically a daily job, your support worker could prepare a number of meals in your home, then put them in a freezer for you to eat when you want.

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SWITCH TO BETTER QUALITY HOME CARE

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Call 1300 363 802

www.rightathome.com.au 21

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The secret to ageing well is simple, eat well. Developed by dietitians and prepared by chefs, Lite n’ Easy offers more than just a weight loss solution. We also offer great tasting meals, designed to promote healthy eating and well-being. • Plenty of variety and choice with over 235 meals. • My Choice range of dinners, soups and desserts designed for older people with smaller appetites. • Flexible options, home delivered. • No lock in contracts or subscriptions. • On a Home Care Package? Approved HCP recipients could pay as little as 30% for their Lite n’ Easy meals. Call your provider for more information.

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MEALS AND SHOPPING If you have trouble getting to the local shops and carrying shopping bags or have difficulty with preparing and cooking meals and need someone to do this for you, help is available. Looking after yourself is incredibly important and good nutrition is a part of that. Getting assistance with shopping or when preparing and cooking meals can make things much easier and help you feel comfortable that you’re getting enough food and nutrients. You can get assistance with: G rocery shopping, food preparation and/or cooking

Some meal services and supports that are available include:  Click and collect Click and collect has become a popular way to do grocery shopping, with the convenience of shopping online, getting your groceries packed by a personal shopper and ready for collection. This service is usually free, with the possibility of same day collection from a supermarket location of your choice if you order online before a certain time.

 Transport to and from shops  Feeding  Meal delivery  Food subscription services  Cooking programs  Diet, nutrition, food storage and food safety  Special dietary requirements  Shopping for items like clothes and gifts etc. It’s not just food shopping you can get assistance with. For example, a support worker can assist you in going to a department store to shop for clothes or gifts or to the post office to pay your bills. This provides peace of mind and allows you to get out in the community to buy the things you need if you have limited mobility or can no longer drive yourself. There are many services available that can help with meals and shopping, depending on the level of assistance you require. You may just need help getting the groceries to your door or need help with food storage, right down to preparing, cooking and feeding of meals. It may be handy to talk to a friend, family member or your doctor about what care you might need.

Some supermarkets also allow you to leave the personal shopper notes, such as how ripe you would like your fruit and vegetables to be.  Grocery delivery services Some supermarkets provide home delivery if transport is an issue or you would like the convenience of your groceries delivered to your door. Ordering online can be easy and convenient, with the ability to select the exact items you need, different delivery time slots and various payment options. The delivery fee may differ depending on the time slot you select, and often is free if over a certain amount is spent. www.HomeSupportGuide.com.au

RESEARCH There are also private companies and smaller supermarket stores that provide delivery options.  Food subscription services If you enjoy cooking, but don’t want to think about planning what to eat, food subscription services can be a good option. They provide fresh ingredients and easy-to-follow recipes to your home so you can enjoy cooking without the hassle. The benefits of these services include convenience, saving time deciding what to cook, minimal food waste and portion control.  Prepared meal deliveries There are organisations, such as Meals on Wheels, that provide ready-made meals to your door. This can be a good option for someone who doesn’t enjoy cooking or enjoys the convenience of meals made and delivered to them. Most services cater for specific cultural or dietary requirements, should you need it. There is often a social component that comes with using these services. Food delivered by Meals on Wheels, for example, is usually by volunteers who are happy to have a chat and often build relationships with regular customers, making it a pleasurable and comforting service for people who may not have a lot of social interaction.

Volunteers who regularly deliver meals to the same customers are also able to monitor a person’s wellbeing in terms of appetite, hygiene, or visible signs of confusion or deterioration.  Cooking programs and resources Many older Australians are used to cooking for a household of several people and adapting to cooking for one or two as they get older is often a big adjustment. Specific cooking programs for older Australians can help improve quality of life through basic cooking lessons, nutrition education as well as social engagement. Speak to your local Council or call or visit your local library to discuss events being held in your area and how you can get involved. The Department of Health’s Eat for Health website provides recommendations, advice and recipes to help people eat nutritious and balanced food. The website contains recipes to suit all appetites and budgets while meeting nutrition goals. Visit eatforhealth.gov.au to download their free resources. No matter what level of help you need, there is a range of services to assist you in making convenient, healthy food choices.

TRANSPORT OPTIONS MAINTAINING INDEPENDENCE Having free, inexpensive or subsidised transport options available is important in maintaining your independence, remaining socially active and reducing social isolation as you age.

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Thinking ahead and being aware of these options can give you peace of mind when deciding how to get to the shops, a social event or your next medical appointment. If you are still able to drive a car, there are also many things to consider to ensure the safety of you and others on the road.

RESEARCH Driving Having the ability to drive a car is an important component for many people in keeping their independence. However, as you get older there are special licensing requirements, which may involve annual medical check-ups, completing driving assessments or renewing your licence more frequently. These often vary depending on what State or Territory you live in. Contact the Department of Transport in your State or Territory to find out what rules apply.

Low floors and ramps allow easy, safe entry and exit of vehicles.There are also allocated spaces for wheelchairs and mobility scooters. The Australian Government issues the Pensioner Concession Card to eligible Australians over 60 which offers a range of benefits including subsidised public transport fees. Some States and Territories even offer pensioners free travel at certain times.

As you age you may experience vision changes, impairments in your decision making skills and slower reaction times which can put others in danger on the road. If you experience symptoms that can affect your driving ability or no longer comfortable operating a motor vehicle, have a chat to your doctor and family to decide whether it is time to surrender your licence. If you are still able to drive but have a disability or a mobility impairment and require a mobility aid such as a walking frame, crutches, scooter or wheelchair, you may be eligible for a disability parking permit. Disability parking is often closest to the entrance and exit of buildings, making it easier to get around. You must display your permit on the rear view mirror of your car if you park in a disability parking space. There may be a small fee involved in obtaining an Australian Disability Parking Permit and you must be assessed by your doctor or specialist to prove you require a permit. Each State and Territory may have different eligibility criteria around permit parking so it is important to check the rules that apply based on where you live. Public Transport Getting from one place to another on public transport is a common choice for older people. Most public transport services, including buses, trains, trams and ferries are accessible for people with limited mobility.

Alternative transport options While transport can be provided through Government funded support, there are transport options available through local councils, community transport providers and private businesses if you are unable to drive or access public transport. Local councils and community groups Many councils and community organisations provide a variety of transport options such as: S hopping transport, which may offer a group bus service that allows you and others to do your weekly shopping S ocial transport, which provides transport for groups to attend social events or activities such as going to the movies or sightseeing P ersonal transport, which offers individual transport to the hospital, medical appointments or personal social visits to family and friends. www.HomeSupportGuide.com.au

RESEARCH Throughout Australia, there is a wide range of not-for-profit, charity, religious, cultural and community groups providing free or low cost transport assistance for older people. Many of these schemes are Government subsidised and staffed by volunteer drivers, however, you may have to pay a small contribution towards the scheme. Your local council will be able to suggest community organisations in your area who offer these transport services to the community or offer community buses and personal transport. Council community buses usually operate on a weekly basis with many offering the convenience of door-to-door pickup and drop-off. As well as taking residents to shopping centres, many council run community buses visit other services and activities, such as libraries and senior’s clubs and groups. You will need to pay a fee for using the community bus which may vary depending on where it is going. Personal transport allows you to get to medical, wellbeing and other essential appointments if you are no longer able to drive. Council transport programs are generally organised by a council paid coordinator, with the driving service provided by volunteers. In some cases, the council will approve certain contractors or taxi companies to carry out the service. There is usually a minimum charge for the service, and fees may vary depending on the distance you are travelling and whether you require a return journey. Councils provide various transport services, so it’s best to check with them about what services are available to you in your community. Transport as part of your package To receive transport as part of your Commonwealth Home Support Programme (CHSP) funding or Home Care Package (HCP) you must first be assessed by an Aged Care Assessment Team or Service (ACAT/S).

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If you need someone to take you to your appointments, daily errands and social activities, make sure you tell the person assessing you how often you need to leave the house for these appointments. For example, you may need a lift to the local RSL for ‘games night’ once a month. Once approved someone will come to your house at agreed times and ensure you get to your activities safely. Private services Private car services are also available depending on your needs for transport, which may offer a more personal and professional travel service. Many businesses have drivers who are trained in mobility assistance and may offer additional services, such as accompanying clients in and out of appointments, shopping trips and other reasons for transport. Private transport businesses can provide once off or ongoing services. Most private home care providers offer personal transport services, which can help getting to and from various appointments and outings. Services are usually provided by support workers on a temporary or ongoing basis and can be tailored depending on your needs and circumstance. Taxi Subsidy Scheme All State and Territory Governments have a scheme designed to provide financial assistance to older people who may have a disability or medical condition that prevents them from using public or community transport. To apply for the Taxi Transport Subsidy Scheme (TTSS) or Taxi Subsidy Scheme (TSS), you must be a permanent resident of Australia who resides in that State or Territory, have a severe or permanent disability, such as limited mobility and not be a member of other Taxi Subsidy Schemes in another State or Territory. The TTSS provides eligible people with a booklet of dockets that can be used to subsidise up to a certain percentage of total taxi fares, with a maximum subsidy per trip.

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Your Life, Your Care, Your Way

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At BASScare, our Home Care services are designed to support over 55s within the City of Boroondara and surrounds. With services tailored to your specific needs, we ensure that you can live life on your terms. We proudly offer a Meals on Wheels program delivered by our dedicated volunteers. More than just a delivery service for nutritious three-course meals, it promotes independence. Our Social Activity programs are designed to enhance your health, strengthen friendship networks, and reduce isolation and loneliness. With BASScare, you'll never feel alone.

For people with dementia, Maranoa House is a haven of support. Our specialised programs are tailored to suit varying abilities and are provided in a homely environment within a charming garden setting. If you or your loved one are facing Younger Onset Dementia, the Maranoa Club is specifically designed for you. We offer an environment where you can find support, guidance, and camaraderie. Choose BASScare for services that prioritise your well-being and empower you to live life your way. Discover the warmth and familiarity of home with us. Contact us today to learn more.

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SOCIAL SUPPORT Staying connected and engaged with your social networks and community is an integral part of your health and wellbeing as you age. You can access social support through the Commonwealth Home Support Programme (CHSP) or a Home Care Package (HCP). This could simply be a visit from your support worker for a cup of tea and a chat, getting out in your community together or attending community based social activities with other older people in your area. There are a number of social support initiatives and programs across the country helping people like you stay connected to friends, family and your community.

It is an Australian Government initiative delivered under the Commonwealth Home Support Programme (CHSP). It organises volunteers for home visits to older people who are at risk of loneliness or social isolation. These volunteers can offer conversation and friendship, often through shared language or cultural backgrounds or life experiences.

Connecting online Be Connected is an Australia wide initiative helping Australians learn to connect with others digitally and be safe online. The movement provides free courses to teach people how to use a range of technologies including Apple and Android products. Through Be Connected you can engage with family and friends online, find new friends, keep up-to-date with what’s happening in the world and your community and learn how to safely and securely buy and sell items online. If you benefit from in-person support, the Be Connected network offers community partners who can visit your home to help you develop your digital skills and build confidence. To find out more about this initiative call 1300 795 897 or visit beconnected.esafety.gov.au. Community Visitors Scheme You may need a little help to stay connected to your community, which is where the Community Visitors Scheme can assist.

The Community Visitors Scheme is run by organisations who will make sure your volunteer is a good match, so you need to include information about any special needs or circumstances when applying. Volunteers are assigned based on urgency and suitability, not waiting time. For more information on the Community Visitors Scheme call My Aged Care on 1800 200 422 or visit myagedcare.gov.au . www.HomeSupportGuide.com.au

RESEARCH Social clubs and activities Your council and community groups or organisations may host a range of social activities and clubs which help you stay engaged and connected with your community. Joining a club will help you find a purpose, meet new people and you’ll have something to look forward to. These could include:  Reading  Arts and crafts  Dancing  Board games  Exercise and walking  Music  Cooking  Outdoor activities H obby collecting (such as antiques or other items) Getting involved in social clubs, activities or groups has a range of benefits including improving cognitive function, maintaining or improving physical health, preventing depression, increasing immune system functioning, better sleep and can even lead to a longer life. You can chat with your local council to find social clubs and activities near you or speak to your support worker or coordinator of your Home Care Package about getting involved in social classes in your community. Men’s sheds Men are more inclined to experience isolation, loneliness and depression as they age. We know the vital role social engagement and networks play throughout our lives and this is particularly important as you get older. Men’s sheds are a great place where men from all walks of life can come together to chat and enjoy each other’s company. The sheds provide a safe, positive and busy environment without the pressure. 30

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Men’s sheds play an invaluable role in opening up the conversation of men’s emotions and health and wellbeing, particularly mental health. Funded by the Department of Health, the Australian Men’s Shed Association provides practical support to men’s sheds and delivers a wide range of services to improve the health and wellbeing of members and reduce the number of men who are at risk from preventable health issues that may arise from isolation. The Association has collaborated with National, State, Territory and community services such as Beyond Blue, Heart Foundation, Department of Veterans’ Affairs and Cancer Council to develop and deliver a range of resources and national initiatives. Often bonding over common interests or life experiences, many men thrive on the mateship formed at men’s sheds. To find a men’s shed near you, call the Australian Men’s Shed Association on 1300 550 009 or visit mensshed.org/find-a-shed. Volunteering Volunteering is a great way to stay active and connected to your community, while also helping other people. According to statistics from Volunteering Australia, older Australians aged over 65 years old contribute the most volunteering hours compared to other age groups, totalling on average, 104 hours per year each. With more than 600,000 not-for-profit organisations across the country relying on the generous support of volunteers, lending your time and skills benefits both you and the organisation you volunteer for. There are lots of organisations you can volunteer for that align with your hobbies or interests including arts or heritage, education and training, animal welfare, emergency services, environment, health, parenting, children and youth, religious and sports and recreation.

Unlock the power of ageing well at home

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CO.AS.IT. AGED CARE offers a variety of services to help individuals maintain their independence and wellbeing, whether they are eligible for a package or require individual services. The following services are available: • Domestic assistance • Personal care • Flexible respite • Social support groups • Individual social support

• Nursing • Gardening • Home maintenance • Aids & Equipment

CO.AS.IT. AGED CARE is also a COMMONWEALTH HOME SUPPORT PROGRAM provider and can assist with individual services for those who are not eligible for a package. With a staff fluent in English and, in most cases, Italian, their exceptional service combines professionalism with an Italian flair.

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RESEARCH You could clean up litter and rubbish in your local community, spend time at a local animal shelter helping feed and walk dogs, volunteer at the library or put your green thumb to use in the community garden. Volunteering has a range of health benefits too, with the activity helping to provide purpose, a sense of self- worth and social enrichment.

You can speak to your local council about what volunteering opportunities may be available. Volunteering Australia can also point you in the right direction, connecting you to volunteering opportunities in your community. For more information visit www.volunteeringaustralia.org or call 02 6251 4060.

Just a few hours of volunteer work on a regular basis can make a significant difference to your happiness and mood and is associated with improved mental health.

RESPITE OPTIONS TAKING A BREAK Sometimes you or your carer need to take a break or require extra care and support, which is where respite can help. For example, if you have a fall, don’t feel comfortable being alone in your home and need support and assistance nearby, going into respite is a good option until you feel safe and strong enough to come home. For carers, respite can simply be a break away from the caring role that offers an opportunity for both you as the carer and the loved one that you care for, to take time to refresh or tackle the other tasks in life.

Respite options Accommodation and services offered through Government funded programs in the community and residential respite include:  Day care centres for half or full day respite  I n home respite services for overnight, home and personal care services A ctivity programs and social outings in groups or one-on-one  A break away from home with a support worker

With services in the home, in the community or in a residential care setting, there are a number of readily accessible respite options for you to explore. It is an excellent chance to take some time out and provides opportunities to meet new people and experience new things. Ranging from a few hours, a full day, overnight, or even a few weeks, respite can be provided in an informal setting by family and friends, or formally through service providers either in an aged care home or in your own home and community. www.HomeSupportGuide.com.au

RESEARCH R espite for carers of people with dementia and challenging behaviours R espite in an aged care home or overnight in a community setting R espite for employed carers and for carers seeking to return to work Centre Based Respite Care (CBRC) is another form of respite offering individualised social and recreational activities to individuals and their carers. Day programs in the form of excursions, outdoor or indoor activities, or holiday programs are also available through CBRC. To access services in a CBRC, a client assessment will be made by trained respite workers who will develop individualised needs based programs with you as a way of enhancing your quality of life. If you’d prefer to stay in your home while your carer takes a break, a support worker can come to your home instead and provide in home support. Planning for respite All respite services can be accessed on a planned basis, with some services also available on an emergency basis. Residential respite care, short term care, in home care, community care and day care can all be accessed on a planned basis, with services like residential respite care available in an emergency. If you are planning ahead for respite and looking to access residential respite care, it is important to know that this is accessible for up to 63 days each financial year, with extensions in lots of 21 days made available if further assessment finds this extra time is needed. If you need respite care, contact Carer Gateway on 1800 422 737 or visit CarerGateway.gov.au to get help accessing those services. They can also help you access emergency respite options. If respite services are something you are looking to access, it is vital to know that these services are based on priority and need.

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As with most aged care services, the amount of care you receive will depend on the level of your needs and the availability of respite care services. Accessing respite When you access respite services through Government funded programs you’re generally asked to still contribute to some of the costs. Community based respite services also charge fees according to the type of service being used and your ability to pay. What you pay as part of this contribution will be discussed and agreed upon between you and the organisation you are working with to deliver your respite services, with a set rate established prior to services starting. If you are looking to access residential respite care within an aged care home, this option does come with a payable fee. The basic daily fee, and perhaps booking fee, will need to be covered by you, but will not require any accommodation charge, or any additional income- tested fees. It is important to remember that the cost of respite care will always depend on the care provider, the length of time involved and the type of care you are seeking. Accessing respite services with Government support through the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) program will require you (and your carer) to undergo an assessment, often conducted by a Regional Assessment Service (RAS) or Aged Care Assessment Team/ Service (ACAT/S). This assessment will help to work out if you are eligible for respite services. These free assessments can be arranged by contacting My Aged Care on 1300 200 422. You can contact Carer Gateway on 1800 052 222 for advice on the types of respite and support available in your area. They may be able to help you find the respite care that best meets the needs of you and the person you care for.

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TRANSITION CARE

REBUILDING INDEPENDENCE Returning to an independent life after a setback such as a health scare or hospital admission is possible, and there is help available to get you back to living confidently in your own home. There are programs that can help you regain your independence, build strength, learn new skills or rediscover old ones. Transition Care

Transition care can be provided for up to 12 weeks, with a possibility to extend to 18 weeks if needed. To be eligible for transition care, you must be a hospital inpatient and be assessed by an Aged Care Assessment Team/Service (ACAT/S). Access to transition care is decided on a needs basis, not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more details.

Transition Care Programs are designed to improve your independence and confidence after a hospital stay to help you return home rather than entering residential care. The program provides time-limited, goaloriented and therapy-focused care delivered in your own home or in a ‘live in’ setting. It often includes low intensity therapy, such as physiotherapy and occupational therapy, social work and nursing support or personal care. Transition care is delivered by approved providers who will offer a combination of services tailored to your specific needs. These services can include low intensity therapy such as: C ounselling and social work  Dietetics O ccupational Therapy Support packages will also include personal care and/or nursing support for example: H elp with showering and dressing A ssistance with meals/eating M anaging incontinence www.HomeSupportGuide.com.au

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SHORT TERM RESTORATIVE CARE Short-term restorative care is a Government funded program that provides a range of care and services to improve your wellbeing and help you stay independent. It is similar to the Transition Care Program in that it rebuilds independence, however you can access it even when you haven’t been admitted to hospital. Services aim to improve your ability to complete everyday tasks, or delay or avoid the need to enter long term care. Short term restorative care can be accessed in your home, in the community, in an aged care home or a mix of these, depending on your care needs.

You may be eligible for short term restorative care services if you: A re slowing down mentally and/or physically N eed help with everyday tasks W ant to stay independent For example, you may be able to access short term restorative care if your daughter who helped you cook meals for the week has recently moved away and you would like some short term assistance with cooking and meal planning. You can receive short-term restorative care for up to eight weeks (56 days) depending on your needs. You can access this care twice in any 12 month period however it’s only available if you’re not already receiving any supports through a Home Care Package, are living at home and not in an aged care home and haven’t accessed the Transition Care Program in the past six months.

WELLNESS CENTRES Wellness centres offer a range of programs and services that focus on mobility, exercise, rehabilitation and relaxation. A wellequipped wellbeing centre also provides the opportunity to address areas of concern, enhance your mobility and reduce your pain levels and risk of falls or injury. You can access a wide range of physical and emotionally rewarding activities with the guidance of allied health specialists in these centres, also known as ‘Day Therapy Centres’, ‘Health & Lifestyle Centres’ or ‘Allied Health Hubs’. 36

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Most centres offer a range of stimulating and fun activities, one-on-one or in group settings, to help improve your memory, wellbeing and independence. Some allied health and wellbeing services you may be able to access include: O ccupational therapy  Diversional therapy M assage therapy to reduce pain and maintain overall wellbeing P hysiotherapists or exercise physiologists

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 Podiatry  Hydrotherapy D ementia and cognitive support programs P ersonal training  Exercise classes for all levels, including chairbased and dance classes  Nutrition information M at and equipment-based Pilates classes S pecialised group classes for specific conditions, such as Parkinson’s disease, multiple sclerosis, diabetes, cardiac and pulmonary rehabilitation. These Wellness or Day Therapy Centres are sometimes combined with different Centre Based Care services focused more on social inclusion and community connection. The programs and services offered through this Centre Based Care all about encouraging positive ageing and wellbeing, and work to provide you with emotional, mental and physical stimulation. Some programs may be tailored to specific groups such as people from a multicultural background or those living with certain chronic conditions such as dementia. You can enjoy a range of activities which may include daily exercise programs, arts, crafts, cooking, gardening, as well as education and learning services, group excursions and respite or overnight care. There are many benefits of Centre Based Care including:  I mproved social wellbeing through companionship and connection M aintaining mental health, nutrition and exercise

P ositive impacts on overall health and wellbeing, including reducing symptoms of pain S upport for carers and families Is a wellness centre suitable for me?

If you are over the age of 65 years, the services offered at a wellness centre may be the key to better physical health to help you stay strong and independent. A range of allied health specialists may be able to support your mental agility and keep you performing day-to-day tasks properly. You may be able to claim the associated costs of a wellness centre through the Regional Assessment Services (RAS) or Aged Care Assessment (ACAP) Programs. To receive an assessment, call My Aged Care at 1800 200 422, then ask for a referral code. Based on the outcome of your assessment and the package which you are eligible for through the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP), health and wellness services may be subsidised by the Government. You can still access the services at a wellbeing or day therapy centre privately and pay for services as you go. To do so you would need an initial consult to identify which services you need and the amount you will pay to access them. www.HomeSupportGuide.com.au

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SELF FUNDED CARE Depending on your financial situation, exploring the option of self funding home care services, also known as privately funded home care, could be a viable option in meeting your immediate short or long term care needs. If you are considering this ‘fee-for-service’ care option, it is important that you are aware that all service fees will be paid by you, in full, without any Government support, no matter your financial situation. The benefit to this is that you can access whatever services you want, for however long you want, whenever you want. Privately funded supports are a great option if you: H ave been approved for Government funded support, but there is currently no package available

COUNCIL SERVICES

H ave been found ineligible for Government subsidised home care services  I f you have immediate short term care needs C an afford to pay for your own care needs without Government subsidy/support  I f you receive Government subsidised home care, but would like to top-up this support with additional self funded services The supports you can access through privately funded home care are the same as what would be available to you through the Government’s programs. But you don’t need to meet the Government’s eligibility criteria and there is generally a limited wait time. Often providers charge an hourly fee for their private home care services, and have no lockin contracts to allow your care to increase or decrease at your discretion to suit you and your changing needs.

Others may provide a variety of support services, activities and events to keep their local senior citizens engaged in the community. Services can include: F ree community buses or subsidised transport S ocial supports through clubs or men’s sheds

Your local Council provides a range of services besides their local Government duties, including services that benefit older people in their communities. Some Councils may be approved to deliver Government funded programs, like the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) services. 38

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M eal programs G ym facilities and health programs M obile libraries V olunteer supports These services can differ from Council to Council. So get in touch with your local Council to see what extra general services they provide that may assist you with everyday life.

STEP

PREPARATION

WHAT YOU NEED TO KNOW PREPARATION OVERVIEW Before you can access Government subsidised home care options, you need to be assessed to work out exactly what level of support you need. The aged care assessment will help decide what level of support you require. Your assessor will best be able to help you if you provide lots of information about yourself and what day to day tasks you struggle with. You can book an ACAT/S assessment by contacting My Aged Care, the agency that looks after all Government funded aged care programs. You can register by filling out an online form on the My Aged Care website or by calling 1800 200 422. When you first contact My Aged Care Contact Centre, you will be asked a number of questions about your personal circumstances and needs. These questions will be quite basic and shouldn’t take too long. All you will need is your Medicare card when you call. Examples of the questions you will be asked are: A re you currently receiving aged care services? A re you getting support from a carer or family member? C an you prepare your own meals and do housework?

D o you need assistance taking a shower or bath and do you need help getting dressed? A re there any health concerns or did you have a recent fall? D o you feel lonely or isolated? A re there any safety risks in the home? The aim of this screening is to figure out what needs and support you require and whether you are eligible for a further assessment in person. Additionally, the information you provide during this quick process will be recorded on your application, so you don’t have to stress about remembering the information you provided during your eligibility check. If you are worried about doing the eligibility check by yourself, you are allowed to have a family member, friend or carer with you for support while applying online or on the phone. You can also nominate someone to apply on your behalf. In this case, you will need to appoint your family member, friend or carer as your representative on My Aged Care.

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PREPARATION

WHAT DOCUMENTATION YOU NEED PREPARE FOR THE ASSESSMENT If you are successful in your application, the My Aged Care contact centre operator will refer you for either a RAS or ACAT/S home support assessment. If the operator determines that you would benefit from basic home support through the Commonwealth Home Support Programme (CHSP) they will refer you for an assessment by a Regional Assessment Service (RAS). Otherwise, if the operator believes you require higher care support, a member of an Aged Care Assessment Team/Service (ACAT/S) will visit you at home to assess you for a Home Care Package (HCP) that will meet your needs.

Even though the assessments are relatively straightforward, some people like to be prepared, and there are a few simple things that you can do, or items you can gather, that can help make the assessment process as seamless and smooth as possible. Some of the documents and information to prepare include: M edicare card and a form of identification such as a driver’s licence, passport, healthcare card or Department of Veterans’ Affairs (DVA) card N otes or referrals from your doctor or other health professionals  I nformation about previous home, community or aged care services you have received A ny specific needs, goals or preferences you have that may help in developing an appropriate support plan D etails about support you receive from family, friends, or the community P repared questions and information about home care that you wish to discuss with the assessor so you have a better understanding about services or the process C ontact details for your doctor and any other health professionals you see regularly H ave a translator or Auslan interpreter arranged if you require one A sk a support person to be present for the assessment if you want one

Support At Home Victoria

PREPARATION

www.HomeSupportGuide.com.au

PREPARATION

CHECKLIST OVERVIEW From getting assessed and finding a provider to filling out forms and calculating fees, there is a lot to organise before starting any type of aged care services. To help you with this process we’ve created a checklist with important things to remember. Assessment  Contact My Aged Care on 1800 200 422 or apply online at MyAgedCare.gov.au  Organise a face-to-face assessment with a RAS or ACAT  Gather medical information for the assessment  Have your assessment  Receive successful application letter

U pdate your family and friends about your wishes and goals F ull medical history C ontact details of important people, like family or medical specialists  I nformation about your personal preferences, ie, religion, culture, allergies, etc. O ptional: Appointment a nominee to deal with Government and Centrelink on your behalf Searching for home care U se the HomeSupportGuide.com.au website to find service providers

 Have your referral codes ready

M ake a list of things that are important to you to have in service provider

 Start preparing to access home care services

M ake a short list of providers you like

Financial

M eet with service providers and ask as many questions as possible to get a good understanding of their services and applicable fees

 Referral for Government funded aged care  Assess what you can afford for fees and costs in home care  Contact Centrelink if you require financial assistance  Fill out the application for the income and asset test  Arrange a financial assessment through Services Australia, contact 1800 277 475  Optional: Engage a financial planner or advisor Important documents  Update your Will  Create an Advance Care Directive  Create an Enduring Power of Attorney  Create an Enduring Guardian 42

N otify your executors, administrators, and attorneys

Support At Home Victoria

O ptional: Engage a placement consultant to assist with finding a service that best meets your needs Starting home care services F ill in an application form for a service provider U nderstand what costs are involved P rovide important documents regarding your financial situation E nter into a home care agreement with your chosen provider H ave a care plan put together S tart services

PREPARATION

PAYING FOR SERVICES If you are eligible for the Commonwealth Home Support Programme (CHSP) or a dedicated home care package (HCP), the Government will contribute towards the cost of your home care services. How much they’ll contribute depends on your needs. The level of support you need will be based on the outcome of your Regional Assessment Services or Aged Care Assessment Teams/Services (ACAT/S) evaluation. The Government subsidy may not cover the total cost of care and if you can afford to, your home care service provider may ask you to contribute to paying for services. The fees you will be expected to pay will be outlined in a Home Care Agreement before you start receiving any support services. Providers must report their pricing models to My Aged Care and any difference between the price set by a provider and charged to you must be included in the Agreement. If you are receiving CHSP care, the cost you will need to pay will depend on the provider. They are only allowed to charge clients if they are able to cover the fees, although you have a right to receive care regardless of whether you can pay for it. Roughly 10 percent of all CHSP funding is paid through client contributions, as the Government will cover the rest. Daily fees If you have been allocated any level of HCP, you will be required to pay a basic daily fee. Support at home services vary in price across different providers and financial planning may depend on the need for support. If you are eligible for a Level 1 HCP, the ‘basic daily fee,’ which everyone must pay, can not cost more than $11.22, as of 20 September, 2023. For a Level 2 HCP, the basic daily fee will not be more than $11.87. The basic daily fee for a Level 3 HCP will not be more than $12.20.

PREPARING YOUR FINANCES Finally, if you require complex home care and are eligible for a Level 4 HCP, the basic daily fee will be capped at a rate of $12.53. Depending on your income you will be asked to pay an income-tested care fee on top of the daily fee amount. You will be advised of how much you may need to pay by the Department of Human Services after providing your income and asset information for testing purposes. Then, the DHS will send an advice letter which will be valid for up to 120 days. This letter will be sent to both you and your provider for transparency and will allow you to coordinate your care budget. Services Australia will review your HCP fees on a quarterly basis and determine whether you are receiving value equal to or lesser than the fees you are being charged. If you have difficulty paying the amount then financial hardship assistance may be available to cover the required costs for both the basic daily fee and income-tested care fee. However, financial hardship assistance will not cover additional care or fees worked out between you and your provider. No full Pensioner will pay an income-tested care fee and no part Pensioner will pay an incometested home care fee greater than $6,543.66 per annum. If you have an annual income of over $62,332.40, you will pay an income-tested care fee on a sliding scale up to a total of $13,087.39 per annum (as of September 2023). It’s ideal that you have an idea of your current financial situation, what you plan to do with your house and how you intend to pay for home care services. To make sure you get the best outcomes for your personal circumstances it is important to get specialist financial advice.

www.HomeSupportGuide.com.au

Short-term respite care when you need it We understand that looking after someone requires an incredible amount of commitment and dedication and there will be a time when you need to take time away for appointments, a holiday, or just a short break to look after yourself. Our network of homes across Victoria provide you with the opportunity to do this, knowing that our experienced clinicians, carers and hospitality teams will look after all aspects of your loved one’s care, including clinical, social and overall wellbeing.

Our short-term respite care includes: Round-the-clock care: short-stay respite residents are cared for by professional nurses on duty 24/7, providing a safe and supportive environment for residents to feel at home. Nutritious food: we understand fresh, nutritious food is vital for our residents’ care and wellbeing. At each home freshly cooked meals are prepared daily by our chefs. We listen to each resident’s preferences so we can offer meals we know they’ll enjoy. Engaging activities: a wide range of activities are offered in our homes. From games, cooking, craft, painting, gardening and visiting entertainers, our weekly activity calendar has something for everyone to enjoy.

Call our friendly team on 1300 682 833 to find out more or visit estiahealth.com.au/respite-care

Enriching and celebrating life together

Our homes in Victoria Each of our homes is unique and reflects the environment and local community around it. Enjoy a warm welcome in:

Bannockburn

Benalla

Bendigo

Bentleigh

297 Queen St, Altona Meadows

30 North St, Ardeer

71 McPhillips Rd, Bannockburn

73 Samaria Rd, Benalla

9 Brown St, Long Gully

34-36 Clairmont Ave, Bentleigh

Coolaroo

Dandenong

Epping

Glen Waverley

15 Mladen Crt, Coolaroo

147-151 David St, Dandenong

30 Epping Rd, Epping

2B Grace St, Glen Waverley

Grovedale

Heidelberg

Keysborough

Knoxfield

Leopold

Melton South

413-415 Waterdale Rd, Heidelberg West

15 Stanley Rd, Keysborough

428 Scoresby Rd, Knoxfield

52-60 Ash Rd, Leopold

34-42 Brooklyn Dr, Melton South

Oakleigh East

Plenty Valley

Ringwood

Victoria Heights

112-114 Whitehorse Rd, 23A Elizabeth St, Mount Clear Oakleigh East

806 Plenty Rd, South Morang

211-217 Wantirna Rd, Ringwood

41-47 Victoria St, Ironbark

Yarra Valley

Altona Meadows Ardeer

Mount Clear

6A Perrett St, Grovedale

South Morang

Wattle Glen

Werribee

Wodonga

879 Plenty Rd, South Morang

45 Silvan Rd, Wattle Glen

8-10 Russell St, Werribee

240 Felltimber Creek Rd, 21 Hoddle St, Wodonga Yarra Junction

STEP

03 GETTING ASSESSED

WHAT YOU NEED TO KNOW GETTING ASSESSED OVERVIEW An aged care evaluation will help to decide what level of support you require, so you can get the care that best meets your needs. You’ll be asked a number of questions so that the assessor can work out what support options are best suited to your needs. The assessment is usually done face-to-face in your home and may be done by a social worker, nurse, doctor or other health professional. If the information provided to My Aged Care contact centre leads a representative to believe that you are eligible for basic home support supplied through CHSP funding, you will be assessed by a professional from the Regional Assessment Service (RAS).

If you require complex care support, an ACAT/S will be sent to visit your home and assess you, to determine what level HCP meet your needs at home or decide if you would be better suited in a residential care facility. Book your assessment If you’re ready to book your aged care assessment, contact My Aged Care on 1800 200 422 or visit myagedcare.gov.au where you can fill out an online form. You’ll need to provide your client user ID so the assessment team can find any information you have provided previously. If you haven’t registered with My Aged Care before, you will need to do so. You can read more about the process on page 40 of this booklet. How the assessment works When the assessor comes to your home for the assessment, they will ask you some questions and consider your current lifestyle. They’ll want to know if you’re receiving any formal or informal supports already, any health concerns or chronic illness and how you deal with tasks at home. They may also look at whether you are struggling with any cognitive issues or memory loss; if you are struggling at home or if you have concerns about personal safety.

SCAN

to read more Assessment articles 46

Support At Home Victoria

GETTING ASSESSED Be open and honest about your wishes and what you believe will be necessary for a greater quality of life through support at home. Assessors may request consent from you to speak with your doctor or specialist about the impact of any health conditions on your day-to-day life.

A re there support options available for my carer? W hich financial assistance supplements am I eligible to receive? A re there culturally appropriate services in the area? W ho can I contact if I have any questions after the assessment? The ACAT/S assessment will take around an hour and at the end of the meeting the assessor will discuss the results of the assessment with you. They will review the information you have provided to determine what support option best suits you.

Some documents and information you may want to prepare ahead of the assessment include: M edical history L iving arrangements Y our support network C urrent services and supports you are receiving C oncerns around cognitive and behavioural functions H ow you deal with daily tasks around the home A ny health and lifestyle concerns you have The assessment is also an opportunity for you to ask questions and clarify things if you are not sure about the home care system. Your assessment should not end on a confusing or frustrating note and if you feel uncertain, ask the professional first before checking online. You may wish to ask the following questions during your assessment: W hat are my rights and responsibilities during this assessment process? W hat services are available in my area?

You will receive a letter within two weeks of your assessment to let you know if you have been found eligible for aged care services. This letter will also detail the types of services you will be able to access and any further information about how to access these supports. My Aged Care reference number When you first sign up with My Aged Care you will be given a client user ID which is linked to your central client record where all the information you’ve provided will be kept. This includes your assessed needs and the Government funded care services being provided. After the assessment you’ll be given a referral code linked to the type of service you are eligible to access. The provider of your choice will need this referral code to access your information with My Aged Care and manage the referral. They’ll also be able to access the funding allocated to you. The referral code is linked to the type of service you are eligible to access. If you need the support of multiple services, you will need multiple referral codes, one for each service. If you are not given a referral code make sure you ask for one so you can discuss your needs with your preferred service provider. A provider won’t be able to start charging you fees until they begin delivering services to you. www.HomeSupportGuide.com.au

GETTING ASSESSED

PRIORITY and WAITLISTS YOUR IMMEDIATE NEEDS It may take some time between your assessment and the letter confirming the types of support you’re eligible for, and a package becoming available. Access to Home Care Packages is managed through a national pool of all available packages. After approval for a HCP you will be placed in a ‘queue’ until a suitable package becomes available. With a lot of demand for HCP unfortunately this means it may take some time before you can begin accessing the benefits of your HCP. There are a number of options to consider to access care while you are waiting for your package to become available. Temporary access to the CHSP You can discuss with your assessor whether there is the option to access assistance through the Commonwealth Home Support Programme (CHSP) to have some temporary services put in place while you wait for your HCP. Getting access to CHSP is a much quicker process than a HCP. The assessor will determine if this option is the best for you, as the CHSP only provides entry level home care assistance. You will need to pay towards some of the services, but the Government will subsidise most of the help you receive. You can receive low level services for garden and home maintenance assistance, cleaning around the home and food preparation, basic personal care and nursing services, and much more.

This is known as an interim package and means you can access services sooner, rather than wait until your level package becomes available. An interim package is only available for people who require a Level 2, 3 or 4 HCP package. Unfortunately, interim packages do have a wait time of a couple of months. Your ACAT/S assessor should discuss the option of interim packages with you while being assessed. The good thing is, if you accept an interim package, you will not lose your place in the waiting list for your approved HCP package level. Private home care While you are waiting for your HCP, or even your interim package, you may choose to pay for services you require through non-Government funded providers. These are private home care providers that are not regulated or funded by the Federal Government. Learn more about private home care on page 34. You will receive the same quality of care through private providers, but it will not be subsidised by the Government, so you will need to pay for these services yourself in full. Think about whether you can afford private home care and if you require assistance right away. Talk to your doctor

Interim package

The best person to talk to about your health issues and what to do is your doctor. There may be some services available through your GP that can provide assistance while you wait for a HCP.

You may be able to access supports through a lower level HCP than what you were assessed for while you wait.

The Chronic Disease Management (CDM) program is available to older Australians who have complex care or chronic conditions.

Support At Home Victoria

GETTING ASSESSED You can receive five fully-covered sessions with an allied health professional for a range of ailments. This could include conditions like asthma, stroke, cancer, diabetes, cardiovascular disease, musculoskeletal conditions, and more, however, there isn’t a list of “eligible” conditions you need to meet. You do need to have the condition for over six months. The program is for patients who need a structured care approach to recover or manage their illness. Your doctor will plan and coordinate the care of these complex conditions through other professionals, like physiotherapists, dietitians, audiologists, podiatrists, psychologists, and other health experts.

You can ask for a reassessment when your health needs get worse or change, which will help speed up the process of getting access to a HCP. Explore your options If you would prefer just to wait for your package to be available or are not in a rush for your HCP, then you can use this time to research and visit providers, and to explore the costs of home care. Meanwhile you may be able to make some small adjustments in your home so you can continue living safely, such as removing clutter and any falls risks, and have emergency plans in place.

You need to be recommended by your doctor for the Chronic Disease Management (CDM) program to receive allied health assistance. Keep in mind, some providers may not accept this program, so make sure you check that this is fully covered by the allied health provider you approach. Ask family and friends for help Your family and friends may already be providing some form of informal care to help you manage at home. Chat with your family and friends about whether they can continue to support you until you have access to your Home Care Package or if there are some additional tasks you need help with. Urgent needs If you suddenly have a downturn in health and urgently need the assistance of a Home Care Package, your position in the waiting list could be moved to the top of the list. While you will always move up on the waiting list from the date you were approved, high priority is given to people who are in more urgent need of a HCP to remain living at home safely and receiving the care they need.

When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice. You have 56 days from the date you were assigned a package to find a provider and commence services. You can request an extension, for example if you have trouble finding a service provider, but if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line. www.HomeSupportGuide.com.au

GETTING ASSESSED

Is someone close to you struggling to live on their own?

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belonging

Support At Home Victoria

Phone

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GETTING ASSESSED

ARE EVERYDAY TASKS BECOMING A STRUGGLE? Vacuuming Personal care

Contact the team today

Mopping

When daily aches or injury stop you from getting things done, a little support can go a long way. Our friendly, professional Home Care workers offer personalised 24/7 support.

Weeding

Showering

Gardening

Other domestic tasks

Snap QR code to enquire online

Phone

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STEP

FINDING PROVIDERS

04 FINDING PROVIDERS

WHAT YOU NEED TO KNOW FINDING PROVIDERS OVERVIEW Choosing which home care provider to let into your home and trust with providing support is an important and personal decision – one that you want to think carefully about and shouldn’t rush. You may want to start by writing down what you are looking for in a provider and what is important to you. Are low fees important to you or would you like a provider who can support your cultural needs? Do you want the same support worker to assist you each time and do you want to receive support on specific days or are more flexible with time? It’s a good idea to discuss your wishes and options with your family and support network, as they may be able to help you research, provide independent opinions on providers or share personal experiences. It’s useful to create a shortlist of providers in your local area, which may help narrow down your search. You can find nearby providers:  I n this Support at Home guide, there is a directory listing providers starting on page 56 O nline on www.HomeSupportGuide.com.au O n the Government’s My Aged Care Service Finder, www.myagedcare.gov.au B y contacting My Aged Care on 1800 200 422

Support At Home Victoria

It’s important to be prepared before meeting or speaking with a potential provider. Take the time to make a list of what supports are important to you and how potential providers can deliver the services you need and can help you manage at home. When considering a potential provider take your time to do some research: L ook at the provider’s website, social media pages and online reviews C heck out their credentials such as quality certifications and industry awards D o they have any past or present sanctions or notices of non-compliance? You can ask them directly or check the Government’s noncompliance finder online tool – www.myagedcare.gov.au/complianceinformation/location When you call a potential provider for the first time pay attention to how they answer your call. Is staff friendly and happy to answer your questions or are they rushing you to get off the phone?

SCAN

to read more about Finding Providers

FINDING PROVIDERS

Ask questions Questions to ask potential providers could include: H ow long have they been operating? W ill you have a dedicated care manager? C an you choose who is going to provide certain services? W here and when will they provide your support? W hat costs are associated with their services? W hat are the hourly rates? D o they charge exit fees? If so, how much? How much notice do you need to give? D o they charge case management fees? W ill there be any out-of-pocket expenses, like travel fees? H ow often will your plan and the services you receive be reviewed?

H ow are they different to other service providers? What is their point of difference? A re their staff qualified? Do they have police checks? D o they have an understanding of and experiences with supporting people from different cultures and backgrounds? W hat checks do they complete to ensure quality of service? D o they offer private as well as Government funded services?  I f they have past or present sanctions, how did they deal/are dealing with them? W hat is the process for, and how do they handle, complaints? When meeting with a potential provider, take a copy of your Home Care Package approval letter and support plan and if possible the outcome of your income assessment as this will help with your discussions.

HOME CARE PROVIDERS LIST There is a wide range of service providers that deliver home care and support services to members of the community who live at home. If you have been approved for Commonwealth Home Support Programme (CHSP) funding or a Home Care package (HCP) you can choose any provider to deliver the services you need. On the next few pages you’ll find alphabetical lists of providers in Victoria. The first directory table lists general in home care providers and the different supports they can provide in your home or community. The table also indicates whether services can be funded under CHSP or whether you’re able to access services privately funded.

The Home Care Package table lists approved providers and the different levels of HCP they can support. Some providers may only provide services in one specific area while others can service multiple locations. To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the table. You can use the colour coded maps on pages 54-55 as a reference for what council districts are grouped in which region. For example Greater Geelong is listed in the South West region group.

www.HomeSupportGuide.com.au

FINDING PROVIDERS

Aged Care Guide

VICTORIA 2023/24

Metropolitan Melbourne map

This map provides you with a geographical reference to the LGA regions in the wider Metropolitan area of Melbourne.

EA NILLUMBIK

BANYULE MANNINGHAM

MAROONDAH

YARRA RANGES

ONDARA

YARRA RANGES

YARRIAMBIACK

KINGSTON

CASEY

KINGSTON

FRANKSTON

GREATER DANDENONG

KNOX GLEN EIRA

NG TO N ST ON NI

HORSHAM

NORTHERN GRAMPIANS

ID YS BA

IP LL

ARARAT SOUTHERN GRAMPIANS

HOBSONS BAY

BOROONDARA YARRA

MELBOURNE

MARIBYRNONG BRIMBANK

MOONEE VALLEY

P RT

WEST WIMMERA

PYREN

GLENELG

CORANGA

WYNDHAM

MOYNE

MELTON

Western

HUME

AND

MONASH

WHITEHORSE

MANNINGHAM DAREBIN

LAND

WHITTLESEA

BANYULE

FRANKSTON

BULOKE

HINDMARSH

MAROONDAH

CASEY NILLUMBIK

Northern

GREATER DANDENONG

MORNINGTON PENINSULA

MONASH

SWAN HILL

Southern

KNOX

CARDINIA

MILDURA

Eastern

WHITEHORSE

WARRNAMBOOL

© The State of Victoria, Department of Sustainability and Environment, 2011 Cartography by the Customised Mapping Unit Spatial Information Infrastructure Department of Sustainability and Environment cust.map@dse.vic.gov.au February 2011. G/7270

Support At Home Victoria

Reproduced by permission of the Department of Sustainablility and Environment www.land.vic.gov.au/vicmap

DISCLAIMER: The contents of this publication remain at all times the property of the State of Victoria and cannot be reproduced without the State of Victoria’s permission. In compiling the information, the State of Victoria has used its best endeavour to ensure that the information is correct and current at the time of publication, however takes no responsibility for any error or defect therein. The State of Victoria shall not be liable for any loss or damage arising from the use of or reliance placed on any information provided by this publication.

GLENELG

WEST WIMMERA

MOYNE

ARARAT

WARRNAMBOOL

COLAC-OTWAY

SURF COAST

GREATER GEELONG

MOORABOOL

BASS COAST

SOUTH GIPPSLAND

kilometres

TOWONG

WELLINGTON

EAST GIPPSLAND

South East

ALPINE

North East

LATROBE

BAW BAW

WODONGA

INDIGO WANGARATTA

MANSFIELD

BENALLA

MURRINDINDI

STRATHBOGIE

GREATER SHEPPARTON

MITCHELL

QUEENSCLIFFE

MACEDON RANGES

MOUNT ALEXANDER

GREATER BENDIGO

HEPBURN

BALLARAT

GOLDEN PLAINS

PYRENEES

CENTRAL GOLDFIELDS

CORANGAMITE

South West

SOUTHERN GRAMPIANS

HORSHAM

NORTHERN GRAMPIANS

LODDON

NI TO N

GLEN EIRA

ST ON

FRANKSTON

GREATER DANDENONG

MONASH

WHITEHORSE

KINGSTON

BOROONDARA

KNOX

CASEY

MAROONDAH

This map provides you with a geographical reference to the LGA regions in Regional Victoria. MANNINGHAM

NILLUMBIK

YARRA RANGES

Regional Victoria map

West CAMPASPE

MOIRA

Metropolitan Area BAYSIDE 0

HINDMARSH

GANNAWARRA

WYNDHAN

YARRA

BULOKE

SWAN HILL

HOBSONS BAY

MELBOURNE

P RT PO

YARRIAMBIACK

North West

MILDURA

Local Government Areas

MARIBYRNONG

2011 MORELAND MELTON© The State of Victoria, Department of Sustainability and Environment, BRIMBANK BANYULE DISCLAIMER: The contents of this publication remain at all times the property DAREBIN of the State of Victoria and cannot be MOONEE VALLEY reproduced without the State of Victoria’s permission. In compiling the information, the State of Victoria has used its best endeavour to ensure that the information is correct and current at the time of publication, however takes no responsibility for any error or defect therein. The State of Victoria shall not be liable for any loss or damage arising from the use of or reliance www.land.vic.gov.au/vicmap placed on any information provided by this publication.

Victoria

Cartography by the Customised Mapping Unit Spatial Information Infrastructure Department of Sustainability and Environment cust.map@dse.vic.gov.au February 2011. G/7270

WHITTLESEA

Reproduced by permission of the Department of Sustainablility and Environment

HUME

VICTORIA 2023/24

AgedCareGuide.com.au FINDING PROVIDERS

www.HomeSupportGuide.com.au

PHONE (03)

DPS Web Advert Page ID 8 64126

45881

Notes

CHS

In Home Care Services

PF Priv unded ate Se DVA ly Fun rvices d ed Se VHC rvices Servi ces Se Dem rvices ent Dom ia Ca re es Hea tic Ass ista lth Hom Servic nce e M es a Mea inte nan ls Med &/or S ce / Ga icat hopp rden i in ing o Pall n iati Supe g Per ve Care rvision son Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

FINDING PROVIDERS

365 Wellbeing Allied Health

9899 9933

A Hand to Help

0408 609 709

Ability Health Solutions

9569 9941

Aboriginal Community Elders Services

99 999999999 9070 9931 9 999999999999 8824 1000 9 9 99999 9 999 9810 3000 9 9 9 99 999 1300 819 200 9 9 99999999 999 Emergency after hours service 1800 953 963 9 9 9 999 9 999 1800 953 963 9 9 9 99 9 999 1800 953 963 9 9 9 99 9 999 02 8544 0487 9 8820 0000 999999999999999 9801 7110 9 9471 1231 99999 9 999 1300 254 326 9 999999 99999 1800 247 342 9 02 6051 7408 9 9 99

Absolute Care & Health Accent Home Care Access Health & Community Richmond AccessCare ACCS Barwon ACCS North & West ACCS South & East Activ8 Health Club Active Community Group Adare Care AGAPI Care Inc. Age Up Health AHP Disability Services Albury Wodonga Health District Nursing Service Albury Albury Wodonga Health District Nursing Service Wodonga Alfred Health Carer Services - Commonwealth Home Support Program All Required Care

9383 4244

9 9

02 6051 7408 9 9 9076 4300 1300 769 155

Allied Therapy Services - Albury/Wodonga

02 5005 7096

Allied Therapy Services - Ballarat

4311 1400

Allied Therapy Services - Bendigo

4416 3000

Allied Therapy Services - Geelong

5292 8020

Allied Therapy Services - Warrnambool

4504 2500

Allied Therapy Services - Western Melbourne

9835 7620

alpine@home Community Care Services

5755 0142

Alternative Answers

0414 608 341

9 9 9

0458 460 940

Alliance Community

55054

99999 9999

9 9 9 9 9 9 9999999 9 99 99999

9689 9170

Andrew Stewart - Hearing Connections

0411 757 622

Support At Home Victoria

21831 IFC 21355 18187 17601 22244 17683 18170 40849 8 61989 20581 45921 61667 61648 22247 22148

9 999 999

38570 22106 40939 63133 61237 61486 45944 38919 61485

999 Does not include gardening

999 CALD 9 Angels Care Australia 1800 264 357 9 999999999999999 Anna Treloar-Tanner 0490 972 201 9 annecto at Home Support Loddon Mallee Region 1800 266 328 9 9 99 999999999 annecto at Home Support Northern Region (VIC) 1800 266 328 9 99 9999 9999 annecto My Support VIC 1800 266 328 9 99999 999999999 APTOS 1800 027 867 9 99 9999 999 At Your Service Home Care 1300 952 860 9 99 999999999 Attune Hearing (NSW, QLD, VIC, SA & WA) 1300 736 702 9 1300 101 289 ATZ Care 9 9 99 9 999 Aunty Grace 1300 080 001 9 999999999999 AMCS Home Care Services

99 999

16498

17634 40950 79 20697 58043 55116 48617 17684 17652 17981 63273 38565 40084 63912 62743 IFC Inside Front Cover

FINDING PROVIDERS

VMCH, we’re here for you You come first at VMCH. While we’re one of Victoria’s largest home care providers, we take the time to tailor support to our customers’ diverse needs. If you want to stay at home for longer, make new social connections and gain independence, talk to our friendly team today.

• Help at Home (Home Care Packages) • Residential Aged Care • Retirement Living • Carer Support • Allied Health • Disability Services.

1300 698 624 | vmch.com.au www.HomeSupportGuide.com.au

PHONE (03)

Notes

CHS

In Home Care Services

PF Priv unded ate Se DVA ly Fun rvices S e r d ed v i VHC ces Servi ces Se Dem rvices ent Dom ia Ca re es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden i ing Pall on S ing upe iati Per ve Care rvision son Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

FINDING PROVIDERS

9 9

999999999

Auspire Care VIC

1300 433 983

Australian Recreational Therapy Association

02 9887 5035

Australian Red Cross Aged Care Services VIC

99 Note 1 1300 160 170 9 99999999999 999 9428 9078 9 9 9 9 99 99 9701 3421 9 9 99 99 9 999 02 8315 2834 9 9546 2699 9 99 9 9 99 Note 2 9428 9078 9 99 9 9 99 Note 2

Australian Unity Home Care Services Australian Vietnamese Women's Association Baybrook Australian-Filipino Community Services (AFCS) Avant Innovations AVWA Home Care Services East & South AVWA Planned Activity Groups North and Home Care Packages North-East-South AVWA Planned Activity Groups West and Home Care Packages West Bacchus Marsh Community Health Centre

9345 1800

99 9 9 99 Note 2 5367 9674 9 9 99 99 Ballan Health and Care Services 5366 7999 9 BallyCara In-Home Care Services 1300 272 222 9 9 999 9 999 Banawah Nursing Home 5866 9444 9 9 9 999 9 Banyule City Council Home Support Services 9490 4222 9 99 9 Note 3 Banyule Community Health - Greensborough 9450 2000 9 9 Banyule Community Health - West Heidelberg 9450 2000 9 Baptcare Coasthaven Community 13 22 78 9 Baptcare Nursing & Allied Health 13 22 78 9 9 9 9 9 Bartay Agency 5427 0338 9 9 99999999 Barwon Occupational Therapy 0490 972 201 9 99 9 9 Bass Coast Health Home Care Packages (Flexihealth) 5671 3476 9 9 999999999999 BASScare Home Care 8809 0050 9 9 999 9 999 BASScare Meals on Wheels 9880 4703 9 9 Shopping excluded 9 BASScare Social Support Services 9880 4709 9 99 Baw Baw Shire Council Social Support Groups 5624 2411 9 999 999 99999 Bayside City Council Aged & Disability Services 9599 4444 9 999 99 9 999 Beaufort & Skipton Health Service Beaufort Campus 5349 1600 9 9 9 9 999 9 Beaufort & Skipton Health Service Skipton Campus 5349 1600 9 9 9 999 9 Beechworth Health Service Residential Aged Care 5728 0335 9 9 99 Bellarine Community Health 1800 007 224 9 Bellarine Community Health Home Care Packages 1800 007 224 9 9 99 999999999 Benalla Health Morrie Evans Wing 5761 4258 9 9 99 Benetas Home Care East 1300 236 382 9 9 99 99999 999 24 hour care available Benetas Home Care Gippsland 1300 236 382 9 99 99 99999 999 24 hour care available Benetas Home Care North West 1300 236 382 9 9 99 99999 999 24 hour care available Benetas Home Care Rural North West 1300 236 382 9 9 99 99999 999 24 hour care available Benetas Home Care South 1300 236 382 9 9 99 99999 999 24 hour care available Better Living Home Care Packages (QLD) 1300 307 344 9 999999999999 Better Living Home Care Packages (SA) 1300 307 344 9 999999999999 Better Living Home Care Packages (VIC) 1300 307 344 9 999999999999 9396 1922

9 9

Note: 1. Community Visitors Scheme; Daily telephone support through Telecross 2. Services for Vietnamese frail aged persons or those with a disability & their carers

Support At Home Victoria

3. Includes meal delivery & home modification services

DPS Web Advert Page ID 38603 20030 22119 41062 61239 22065 40099 38615 18976 17705 22057 17635 14644 15858 22090 22194 22193 21847 20595 18313 48715 17692 28 62221 28 38767 28 20282 21827 21795 15544 15892 16041 46064 20582 15884 17577 17720 17608 17718 17703 22199 21846 19001

PHONE (03)

Notes

CHS

In Home Care Services

PF Priv unded ate Se DVA ly Fun rvices S e r d ed v i VHC ces Servi ces Se Dem rvices ent Dom ia Ca re es Hea tic Ass ista lth Hom Servic nce e M es a Mea inte nan ls Med &/or S ce / Ga icat hopp rden i in ing o Pall n iati Supe g Per ve Care rvision son Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

FINDING PROVIDERS

99 999999999 Note 1 99 99 9 999 99999999 999 Boort District Health Service Aged Care 99 99 Borough of Queenscliffe Aged Care Services 99 999 9 999 BRHS @ Home 9 9 99 Bridges Connecting Communities 9 99 Bright Diets 0413 774 411 9 Brimbank City Council 9249 4494 9 99 9 Gardening services not included Brotherhood of St. Laurence Home Care Packages 1300 147 147 9 999999 9 999 Buloke Shire Council Aged & Disability Services 1300 520 520 9 9 9 999 9 99 Call on Clare 9001 9762 9 9 9 99999999 Calvary Home Care - Gippsland 1800 527 272 9 99999 999999999 Calvary Home Care - Metro Melbourne 1800 527 272 9 9999 999999999 Calvary Home Maintenance & Modifications 1300 660 022 9 9 Care Connect VIC 1800 692 464 9 99 999999999 Care Professionals Australia 9000 4141 9 9 99 9 999 Care Services Australia 1300 455 322 9 9 99 999999999 Care With Quality 9374 2100 9 9 9 9 999 Note 2 Carehaven Services VIC 0450 134 791 9 999 9999 9 Carers Victoria: Aged Care 1800 514 845 9 9 Careseekers 1300 765 465 9 99 99 99999 Caroline Springs Community Health Centre 9361 9300 9 9 9 9 9 Central Bayside Community Health Services Parkdale 8587 0200 9 9 9 Central Gippsland Health Home Support 5143 8155 9 9 9 9999 99 Central Goldfields Council Aged & Disability Services 5461 0610 9 9 99 99 9 99 Central Highlands Rural Health - Home Care Services 5321 6544 9 999999999999999 Cherubs In The Home VIC 0417 737 648 9 9 99 99 Chinese Community Social Services Centre 8848 0288 9 9 999 9 999 (CCSSCI) Home Care Packages City of Boroondara Aged Services 9278 4777 9 99 City of Casey Community Care 9705 5444 9 9 99 99 9 999 Gardening excluded City of Darebin Supported and Connected Living 8470 8828 9 99 99 9 999 City of Greater Bendigo Home Support Services 4408 6560 9 9 99 9 99 Gardening excluded City of Greater Dandenong Planned Activity 8571 5503 9 99 99 9 999 Groups & Social Support Services City of Greater Geelong Community Care Services 5272 5272 9 99 999999999 City of Monash Home Care Services 9518 3555 9 9 99 9 999 Gardening excluded City of Port Phillip Independent Living 8563 7830 9 9 99 9 999 City of Port Phillip Social Support Program 9209 6882 9 9 9 99 & Cora Graves Community Centre City of Stonnington Care Services 8290 3224 9 9 9 99 9 9 City of Whittlesea Home Support Services 9407 5940 9 9 9 9 999 Claro Aged Care & Disability Services 1300 303 770 9 9 999 9 999 Note 3 Better Living Private Services BodeWell Community Care VIC Privately Funded Services Bolton Clarke At Home Support (VIC)

9 1300 726 291 9 1300 221 122 9 9 5451 5200 9 5258 4132 9 5150 3659 9 9753 4577 9 9

DPS Web Advert Page ID 19955

1300 307 344

Note: 1. 24 hour live-in care / sleep-over available 2. Includes overnight respite service & 24 hour care

17897 20861 15639 19007 22134 18321 41241 17653 17584 21796 20217 18125 16056 37128 17609 46169 38987 20565 38543 22043 21553 22048 22157 21131 21805 20247 55228 17578 22098 22159 22088 21803 21814 17615 19365 22046 22056 22059 22087 22122

3. 24 hour care; Includes services for financially disadvantaged & CALD clients

www.HomeSupportGuide.com.au

CO.AS.IT. Home Care Services (VIC)

PHONE (03)

CHS

In Home Care Services

FINDING PROVIDERS

9349 9000

Notes

999

DPS Web Advert Page ID 31 21739

Coastal Dietetics

0488 903 659

9 9 9 9 9 9999 99 Colac Area Health Home Nursing Services 5232 5255 9 999 9 999 Colac Otway Shire Older Persons & Ability 5232 9420 9 9 99 999 99999 Support Services Colbrow Care 8548 5453 9 99999999 999 Comm Care 983504 9 999999999999 Community Accessability Transport Services 1300 704 530 9 9 Grampians Community Accessability Transport Services Hume 1300 704 530 9 9 9 Community Accessability Transport Services 1300 704 530 9 9 Loddon Mallee

63124

Cohuna District Hosipital Residential Aged Care

5456 5300

15625

Community Accessability Transport Services Northern Metro Community Interlink (VIC) Home Care

22252

1300 704 530 9

9 1300 203 203 9 99 999 9 999 Community Visitor Scheme - Do Care Wangaratta 5721 0200 9 9 Connect Health & Community 9575 5333 9 9 99 Continuity Care Australia Pty Ltd 1800 012 273 99 99 999999999 Corryong Health Community Services 02 6076 3260 9 9 99 9 9 9 Croatian Catholic Welfare Association Social 9701 6131 9 9 Support Services Daniella Di Benedetto Dietetics - Sunbury 0415 688 964 9 9 9 DDACL Aged & Disability Services 8902 9700 9 9 9 9 DPV Health Home Care Services 1300 234 263 9 9 9 99 Drake Medox 1300 360 070 9 9 9 99 DWECH Home & Community Care Services 5521 7535 9 9 9 9 99 EACH Home Care Packages (VIC) 1300 003 224 9 99 999999999999 East Wimmera Health Service Community Care 5477 2100 9 9 9 9 Eastern Health Community Services 1300 130 381 9 Note 1 99 999 Eastern Health Planned Activity Groups 1300 130 381 9 9 9 Note 2 Easy Life Home Care 9876 9830 99 99 99 9 9 Edenhope & District Memorial Hospital 5585 9800 9 9 9 EGHS at Home 5352 9328 9 9 99 Empower Healthcare 1300 043 578 9 Empower Homecare (EPHC) 9942 7106 9 999999 9 999 Encara | Allied Health 1300 761 965 9 Enjoy Nutrition 9386 5557 9 Enrich Living Services VIC 1300 202 003 9 999999999999999 Estia Health 1300 682 833 9 9 Fairview Village Home Care Services 5623 2752 9 99999 999999999 FamilyCare Carer Support Services Lower Hume 5735 4600 9 9 9 9 FamilyCare Carer Support Services Northern Hume 5823 7000 9 9 9 9 FamilyCare Carer Support Services Wallan 5734 1000 9 9 9 9 Farris Care Services 1800 572 401 9 9 99999 9 999 Note: 1. Includes services for clients with disabilities & specific services for ATSI clients 2. Services for frail aged, financially disadvantaged and/or at risk of homelessness and/or ATSI clients

Support At Home Victoria

38555 19345 20268 38435 22250 22147 22251

17626 22150 22064 63349 15855 22066 49031 22128 38528 40230 21457 19330 38562 38544 21829 49105 15531 21458 55321 22297 49136 59549 17674 44-45 14047 38191 22245 22145 22246 46449

PHONE (03)

Notes

CHS

In Home Care Services

FINDING PROVIDERS

Frankston City Council In Home Community Care

9 9 5968 6639 9 99999 9315 0601 9 0417 355 880 99 9784 1933 9 9

Freedom Solutions Australia

1300 663 243

Fronditha Care Home Care Packages

9552 4100

Galia Ayala - Occupational Therapist

0435 184 566

Gannawarra Council Community Care Services

5450 9333

Gateways Support Services

5221 2984

genU Do Care

5298 1053

Gippsland Lakes Complete Health Gippsland Lakes Complete Health Home Care Packages Gippsland Multicultural Services Aged & Disability Support Services Glen Eira City Council Community Services

5155 8300

FCCVI Home & Community Care Fernlea Community Care - Day Respite Centres FFVS Social Support Services Fiona Huxtable

Glenarm Nursing Home Glenelg House Residential Aged Care Glenelg Shire Council Planned Activity Groups Glenview Residential Aged Care

999 9 9999

9687 9011

5155 8367

99 99

9 9

999 999 9 999 999 Note 1

43 21828 22047 46614 21773 43690

17596

9 99999 999 99999 9 9 9 9999 99 99 99999 99 999 99 999999999999

21778

DPS Web Advert Page ID 18997

9 99 9 9 999 CALD 9 99 99 9 99 5450 9292 9 9 9 999 5554 2555 9 9 9 999 9 5522 2204 9 9 99 99 9 99 Includes meal delivery 02 6033 6200 9 99999 9 99 9 9 5497 1304 9 99 999999999 5237 8575 9 9 999 99999999

41081 22154 17679 46519 19331

5133 7072

22143

9524 3333

21770 15623 15598 21776 15973

Goodwin Village Donald Great Ocean Road In Home Support Apollo Campus (CHSP) Great Ocean Road In Home Support Lorne 5237 8575 9 9 999 99999999 Includes home modification service Campus (CHSP) Great Service Home Care 1300 122 020 9 99999 999999999 Greater Shepparton City Council Aged & Disability 5832 9785 9 9 9 Services GSHS Home Care Services 5654 2757 9 9999 9 9 99

99 99 99999 Guardian Network Home Care Services VIC 1300 932 273 9 99999999 999 Guardian Network Home Maintenance Services 1300 932 273 9 9 Gunditjmara Aboriginal Cooperative Home Support 5559 1234 9 9 99 9 99 HammondCare At Home Melbourne 1800 826 166 9 9 99 999999999 Happy Living Home Care Packages 1300 911 728 9 999999 99 99 Harbourside Lodge 5521 0374 9 9 99 99 HCA Home VIC 1300 422 111 9 9 99 99999999 Healing Through Arts 0423 748 060 9 healthAbility In Home Care and Therapy 9430 9100 9 9 999999 99999 Healthy Ageing Place Mornington 5978 9700 9 99999 999 9 999 Heathcote Health Residential Aged Care 5431 0900 9 99 999999999 Includes meal delivery Help at Hand Support Services 8699 8211 99 99 9 999 Help in the Home 9813 8180 9 99 9999 999 HenderCare (VIC) 1300 764 433 9 99999 999999999 Guardian Healthcare Services

1300 978 009 9 9

15911 63352 62244 64024 17627 38618 61583 20711 38046 22152 22260 62822 15829 38171 48202

OBC 21726 38880 15867 62707 22129 21741

Note: 1. Includes meal delivery, excludes gardening OBC Outside Back Cover

www.HomeSupportGuide.com.au

PHONE (03)

CHS

In Home Care Services

FINDING PROVIDERS

DPS Web Notes Advert Page ID 21774 Gardening not included 17637

9 99 9 9 9 99 9 9 999 Heywood Rural Health Residential Aged Care 5527 0555 9 999999999999 Hindmarsh Shire Council Community Care Services 5391 4444 9 9 99 999 9 9 Homage Australia Pty Ltd 1300 705 029 9 99 9999 999 Home Aged Care Services 8777 1039 9 999999999999 Home Care Assistance South East Melbourne 9005 1159 9 99 99999 999 Home Caring 1300 875 377 9 99 9999 999 Home Instead Footscray 9317 5204 9 99 9 99 999 Home Instead Frankston|Mornington 9785 6666 99999 99999999 Home Instead Geelong 5201 9090 9 99 9999 999 Home Instead Horsham 5381 0701 9 99 99999999 Home Instead Melbourne 9877 3773 9 99 9999 999 Blackburn & Eastern Suburbs Home Instead Melbourne Inner East 9913 7710 9 99 99999999 Home Instead Melbourne Inner North 9386 5530 9 9 9999 999 Home Instead Melbourne Inner South & Bayside 9576 8545 9 99 9999 999 Home Instead Melbourne 9317 5204 9 99 9999 999 Maidstone & Western Suburbs Home Instead Melbourne Outer East & Glen Waverley 9754 4861 9 99 9999 999 Home Instead Melbourne Outer North East 9439 6676 9 99 99999999 Home Modifications Australia (MOD.A) 0412 921 221 9 Includes home modifications Home Physio Melbourne 1800 166 167 9 9 HomeMade Support 1300 655 688 9 999999999999 Hume City Council Aged Care Services 9205 2200 9 9 99 99 9 999 I Hate Cooking - In Home Cooking Support 0410 526 477 9 9 From Passionate Cooks. indigo@home Community Care Services 5728 0215 9 99 999 9 999 Includes meal delivery Inglewood & Districts Health Service 5431 7000 9 9 9 Residential Aged Care Inspiro Community Health & Support Belgrave 9738 8801 9 9 Inspiro Community Health & Support Lilydale 9738 8801 9 9 integratedliving Australia Victoria 1300 782 896 9 999999 999 999 integratedliving Gippsland (VIC) 1300 782 896 9 99 9 9 Intereach Aged Care Services 1300 488 226 9 99999 99 99 999 IPC Health Aged Care Services 9296 1200 9 9 9 9 IWAA Home Care Services (VIC) 0435 878 173 9 99 99 9 999 Jewish Care In-Home Services 8517 5999 9 9 99999 999 Just Better Care VIC 1300 587 823 9 99 99999 999 Just For U Care 9578 3024 9 99 999999999 Karen Watson 5358 7400 9 9 99 999 99999 Note 1 Kilmore & District Health Caladenia Nursing Home 5734 2149 9 9 9 KinCare Nursing VIC 1300 110 254 9 9 KinCare VIC 1300 110 254 9 9 99999999 999 Includes transition care services Kinder Caring Home Nursing 1300 796 675 9 999999999999 Kinder Caring Home Nursing VIC 1300 796 675 9 999999999999 Hepburn Shire Council Community Care

5348 2306

Hesse Rural Health Service Community Care

5267 1200

Support At Home Victoria

17962 21768 63536 22160 3 21933 39049 32 49351 32 61857 32 20240 32 61854 32 20864 32 20866 32 22259 32 20870 32 20865 32 20867 32 38530 19818 46601 62750 17668 53390 21769 15620 22202 22102 21237 64156 18274 17654 38679 20298 19815 21830 17675 15925 37273 16051 37268 16050

FINDING PROVIDERS

Supporting you, your way... Multi Service Provider

Honest, Reliable and FAIRLY priced.

Nursing

Have peace of mind knowing all your Support Workers are fully vetted and receive ongoing training and support to ensure they can provide you with your perfect service.

Personal Care Respite Social Support Transport / Appointments Shopping

What can Star Residential Care do for you:

Domestic Support Home Cleaning

Star Residential Care can provide you with many of the key services you need to remain safely and independently at home.

Spring Cleaning Carpet Cleaning

Whether it be “one-off” assistance to get you to an appointment, short term services while you get back on your feet, or ongoing personal and home care services, we can be available to you 24 hours a day. We work with your Home Care Package provider, other funding bodies, or yourself, to develop and deliver a suite of services that ensure continuity and a quality experience.

Gutter Cleaning Pressure Cleaning

Working with Health Care Providers across the community for over 21 years.

03 9763 8009

Window Cleaning

service@starresidentialcare.com.au SYSTEMS

CONTROL

starresidentialcare.com.au www.HomeSupportGuide.com.au

QUALITY

PHONE (03)

CHS

In Home Care Services

FINDING PROVIDERS

Notes

999 9 Kosher Meals on Wheels 9 Kylie Casey 0432 157 862 9 La Vita Care 1300 196 000 9 99 9 9 99 Life Without Barriers VIC 1800 792 359 9 99999 999999999 Like Family 1800 545 332 9 9 9999 999 Like Our Own 1800 687 696 9 999999999999 Note 1 LinC Northern Region (VIC) 0418 588 850 9 9 9 99 Linds Rehabilitation Equipment 9796 3399 9 Lite n' Easy 13 15 12 Shopping excluded 9 9 Live it up with NurseWatch 02 9331 3344 9 9 9 9999 99 Lively Home Care 9070 4746 9 9 99 99 Loddon Shire Community Care Services 5494 1201 9 9 9 99 9 99 Lotus Healthcare 1300 156 887 9 9 999 99999999 Lusio Rehab the home of LusioMATE 1300 158 746 9 Luxe Care Private In Home Care 1300 848 365 9 999999999999 Mable 1300 736 573 9 999999999999 Macedon Ranges Health Home Care Services 5428 0300 9 999999999999999 Includes overnight respite care Magical Care Home Care Services 9701 8828 9 99 99999 999 Mallee District Aboriginal Services (MDAS) 5018 4100 9 9 9 9 9 - Aged Care & Disability Services MannaCare Home Maintenance Services 1300 902 023 9 9 Manningham City Council Aged & Disability 9840 9700 9 9 9 9 9 999 Support Services Mansfield District Hospital Visiting Nurses Service 5775 8800 9 9 9 Maribyrnong City Council Community Care Services 9688 0200 9 99 9 Shopping excluded Martin Luther Homes 9760 2100 9 9 99999 99 99 Short-Term Restorative Care (STRC) Mayflower Brighton - Retirement Village 9591 1100 9 Mayflower Home Care 9591 1100 9 99 99999 999 MCCV Social Support Planned Activity Groups 9387 8922 9 9 9 MCWA - Aged Care With A Difference 9318 1111 9 99 99 99999 999 CALD MDHS Community Care Services 5461 0333 9 9 999 MDHSS Home Care Services 5158 0243 9 99999 999 9 999 mecwacare - Home Care Services South West 5333 0900 999999999999999 Region (includes Ballarat) Knox City Council Community Access & Support

mecwacare - Home Nursing & Care Services Barwon Region mecwacare Home Care Services Ballan mecwacare Home Care Services Gippsland Region (includes Bass Coast) mecwacare Home Care Services North West Metro (includes Melbourne) mecwacare Home Care Services South East Metro

9 0474 215 996 9

DPS Web Advert Page ID 22101

9298 8235

5271 4888 8573 4980 8573 4980 8573 4980 8573 4980

99 99 99999 999 9 99999 999999999 9 99999 999999999 9 999999999999999 9 999999999999999 9 999999999999999 9 99999 99999 999

mecwacare Home Care Services South East Region 5841 5454 mecwacare Home Nursing & Care Services 5981 7888 Mornington Note: 1. Includes access to mobility equipment & assistive technology

Support At Home Victoria

22060 46791 22125 20848 42108 38470 22085 47559 22 49557 22278 39059 21758 22079 49573 21356 22109 22213 63558 22138 18136 21777 22149 21762 38646 21147 61679 17575 22041 38622 17623 20869 63138 22257 38874 19964 21526 17918 63139

PHONE (03)

Melbourne Art Therapy Studio

0438 206 842

Melton City Council Home Support Services

9747 7200

Melton Community Services

8746 1100

Mercy Health Community Nursing Service

1300 478 776

Mercy Health Home Care Ballarat

4372 9800

Mercy Health Home Care Colac

5233 5603

Mercy Health Home Care Geelong

5240 7300

Mercy Health Home Care Gippsland

5142 9299

Mercy Health Home Care Hughesdale

9557 0811

Mercy Health Home Care Lynbrook

9797 3900

Mercy Health Home Care Parkville

9385 9444

Mercy Health Home Care Reservoir

8414 6050

Mercy Health Home Care Shepparton

5831 2960

Merri Health Allied Health services

1300 637 744

9 9

9 99999 9 99999 9 99999 9 99999 9 99999 9 99999 9 99999 9 99999 9 99999

9 Merri Health Dementia Advisory Service 1300 637 744 9 MHA Care Home & Community Care Services 5742 1111 9 9 MiCare - Home Care and Support Services, VIC 1300 064 064 9 9 Mildura Rural City Council Planned Activity Group 5018 8234 9 Ministry of Cleaning 0470 450 390 9 mobility Aged Care 1300 438 227 9 Merri Health Carer Respite Services

Notes

CHS

In Home Care Services

FINDING PROVIDERS

9495 2500

999

9 999

DPS Web Advert Page ID 46930 22050 37857

999999999 999999999 99999 999 999999999 999999999 999999999 Includes Dementia Advisory Service 999999999 999999999 999999999 9

22273

99 999 Includes meal delivery

9 999 9 9 99 9 999 99 99 9 99 9 9 9999 9 99 Monash Health Aged and Community Care 1300 342 273 9 Greater Dandenong Kingston Monash Health Community Support Options 9792 7747 9 9999999999 999 Moonee Valley City Council Aged & Disability 9243 8748 9 9 99 999 99999 Gardening excluded Services Morcare Services 9800 4433 9 99 99 9 999 Moreland City Council Home Support 9240 2302 9 9 99 9 999 Mornington Peninsula Shire Community Care 1300 850 600 9 9 9 Mount Alexander Shire Council 5471 1766 9 999 99 9 99 Includes meal delivery In Home Support Services Moyne Health Services Home Care Packages 5568 0100 9 999 Short Term Resorative Care available 9 Moyne Shire Council Aged Care Services 1300 656 564 9 99 999 9 999 Includes home modifications Murray Valley Aboriginal Cooperative 5026 3353 9 9 99 9 99 Nagambie HealthCare Home Care Services 5736 2900 999999999 9 999 National 360 Victoria 7019 9306 9 National 360 Western Australia 08 6118 7809 9 Nausheen Rafi 9747 1515 9 9 NCN Health Cobram Home Care Packages 5871 0900 9 9 999999 9 9 9 Includes meal delivery NDCH Community Nursing, 5451 0200 9 9 Allied Health & NDIS Services New Aged Care 5427 2002 99 99 99 99999 NextSense 1300 581 391 9 Nillumbik Shire Council Home & Community Support 9433 3111 9 99 Northeast Health Wangaratta Community Services 5722 5348 9 999 Includes meal delivery 9 99 Northern Grampians Positive Ageing 5358 0514 9 99999 999 99999 Gardening excluded

17641 20606 61708 17640 18510 17604 18984 17590 19963 62209 22084 62210 21782 20558 21781 61787 61859 22061 17673 17633 38425 21786 21787 22139 17568 21797 22140 38674 63105 63108 46976 19002 22142 22131 43388 22097 38579 21798

www.HomeSupportGuide.com.au

PHONE (03)

Northern Health

Notes

CHS

In Home Care Services

FINDING PROVIDERS

9495 3144

999999999 9 9 Nurse Next Door Home Care Services 1300 600 247 9 99999999 99 999 Olivet Care Home Care Services 9131 5500 9 99 999 99999 Olivet Care Ringwood 9131 5500 9 99 999 99999 Omega Support Group In Home Support 1300 160 131 9 99 9999 999 Omeo District Health Home Based Services 5159 0112 9 99999 9 999 Note 1 Omni-Care 9484 8102 9 99 999 9 999 Orbost Regional Health 5154 6623 9 Includes meal delivery 9999999999999 Community Home Support Services OSAN Ability Assist 1300 799 941 999999 9 999 OSAN Ability Assist - Queensland 1300 799 941 999999 9 999 Otway Health Residential Care 5237 8500 9 9 99 9999 999 Note 2 Parkglen Home Care Services 1300 117 147 9 999999999999 PCCV Home Care Packages 9569 4020 9 9 99 9 9 9 Pearl Home Care 8731 1696 99999 999999999 Pearl Home Care - Ballarat 8731 1696 9 99 999999999 Pearl Home Care - Geelong and Bellarine Peninsula 8731 1696 9 9 999999999999 Pearl Home Care - Melbourne East 0411 848 233 9 999999999999 Pearl Home Care - Melbourne West Victoria 0432 810 603 9 999999999999 Pearl Home Care - Mornington Peninsula VIC 5906 5830 9 9 999999999999 Pearl Home Care - North East Melbourne Vic 9939 7540 9 9 999999999999 Pearl Home Care - Perth WA 08 6167 5610 9 9 999999999999 Pearl Home Care - South Yarra VIC 0410 678 266 9 9 999999999999 Pearl Home Care Melbourne Central 9124 3744 999999999999 Pearl Home Care North Melbourne Victoria 1300 030 356 999999999999 Peninsula Health Home Care Packages 5970 2001 9 People First Healthcare 9402 9533 9 99 999999999 Physio Inq 1300 731 733 9 Plena Healthcare 13 60 33 9 Posity 0449 612 283 9 Prestige Inhome Care 1300 103 010 9 99 999999999 Prestige Inhome Care Eastern Melbourne 9813 1933 9 9999999999999 Prestige Inhome Care Geelong 5222 8580 9 9999999999999 Prestige Inhome Care Moorabbin 1300 103 010 9 9999999999999 Prestige Inhome Care Mornington Peninsula 5973 6455 9 9999999999999 Programmed Care 13 10 95 999999999 99999 (Formerly Clinical Care Professionals VIC) Programmed Care VIC 13 10 95 99999999999 999 Prompt Care Home Care Packages Metropolitan VIC 1800 472 273 9 9 999999999999 PRONIA Aged Care Services 8560 4444 9 9 99 Eastern/Northern Metro Region Northern Health Home Care Packages

9495 3219

Nourish'd Meals

07 3132 3957 9 9

PRONIA Aged Care Services 9388 9998 Southern/Western Metro Region Note: 1. Includes meal delivery & home modification services

Support At Home Victoria

99 2. Access to mobility equipment & assistive technology

DPS Web Advert Page ID 47043 16338 53721 60469 63027 16627 22112 38525 16036 38553 40538 61015 16194 14 21697 17576 63886 63826 63087 63086 63025 63596 62144 60986 63577 63023 63024 17706 38676 53425 7 37938 63300 20261 20876 20878 18603 20877 38642 38621 21435 22268 18396

PHONE (03)

Quantum Reading Learning Vision

Notes

CHS

In Home Care Services

FINDING PROVIDERS

1300 883 853 9 99

9 99 99999 999 REDHS Home Care Packages 5484 4465 9 9 999999999999 Includes meal delivery Regis Home Care Eastern Metro 1300 188 740 9 999999999999 Remedy Health Care 1300 734 224 9 999 99 9 99 Right at Home RightCare 07 3054 1360 99999999999 9 9 Right at Home Southwest Victoria 4510 8919 9 99999999 999 Rosewood Gardens Aged & Disability Care 9886 0005 9 Royal Freemasons Home Care 1800 756 091 9 99999999 999 Rubies Nursing Private - Marsden Business Park 1300 651 649 99 99999 999 Rumbalara Positive Ageing & Disability Services 5822 2866 9 9 9 99 Rural and Regional Therapy Services 1800 734 466 9 (RAR Therapy) Rural City of Wangaratta Aged & Community Care 1300 982 662 9 99999 999999999 Rural Northwest Health Day Program Beulah 5396 8224 9 Rural Northwest Health Hopetoun Campus 5083 2020 9 99 9 999 Rural Northwest Health Yarriambiack Lodge 5396 1288 9 999 9 999 RusCare Community Care 9793 0028 9 9 99 999999999 Russian Ethnic Representative Council 9415 6899 9 9 99 99 99 999 - Aged Care Programs Sacred Heart Local 8530 8300 9 99 999 99 99 Safety and Mobility 02 9983 9520 9 SAI Home & Community Care 8785 0999 9 99 99 9 999 Salvos Home Care VIC 1300 111 227 9 99 999999999 Note 1 Samarinda Home-Based Services 9058 6068 9 9 99 99 9 999 Sarah Kilpatrick 0431 892 352 9

DPS Web Advert Page ID 40584

Radiance Hobart Counselling & Self-Development 0409 191 342

45784

rainbow care and support

63595

0403 874 840

38526 21584 18679 21 22069 21 63492 16125 50-51 17651 61020 17638 64344 17672 38626 15697 16077 21812 22054 17603 43412 21002 4 17671 21723 46773 27 40625

Scooters Australia

9799 9077

Scovier Care

02 9098 4850

Seating Matters

1300 001 050

40570

Senior Helpers Melbourne North West

1300 992 914

61607

Senior Helpers Southeast Melbourne Senior Helpers Casey Seniors Community Care Sequel Home Care Serbian Social Services & Support Inc. SereneCare Seymour Health District Nursing Service Sheridan Aged Care Sherwood Care Silver Chain Silverchain Private Care Simply Helping Bayside Peninsula

Note 3

9999

9 99 999 9 8524 7699 9 9 99 9 99 9133 4056 9 99 99999 999 5977 6966 99999 99999 999 9499 1200 9 999999999999 Includes overnight care 9356 4555 9 9 99 1300 773 174 9 9 999 9 999 5735 8060 9 999 5857 0209 9 5176 1411 9 9 99 9999 1300 650 803 9 9 99 99999 999 1300 771 872 9 99 999 9 999 9574 0924 9 99 99999 999 Note 2

Note: 1. Includes access to mobility equipment & assistive technology 2. Flexible personalised services for clients living with dementia/disabilities

63141

61604 20312 22124 22114 22135 61689 22155 15652 19012 37569 63335 21876

3. Assistive technology & mobility equipment

www.HomeSupportGuide.com.au

PHONE (03)

Simply Helping Bayside Peninsula

9574 0924

Simply Helping Central and Northern Melbourne

9661 0499

Simply Helping Central Highlands & Djerriwarrh

5341 8046

Simply Helping Franchising

0409 977 620

Simply Helping Geelong & Barwon

5261 4808

Simply Helping Gippsland South & West

9799 4676

Simply Helping Goulburn Valley

5795 1635

Simply Helping Greater Eastern Melbourne

0448 225 177

Simply Helping Inner & South Eastern Melbourne

9574 0924

Simply Helping Loddon Mallee

5486 0203

Simply Helping North East Melbourne

9001 8585

Simply Helping Outer South Eastern Melbourne

0406 316 334

Simply Helping South West (VIC)

5381 2076

Simply Nutrition Dietitians

1300 380 694

SimplyCARE Community

5986 5255

Solve-TAD Southern Cross Care (SA, NT & VIC) Inc Home Care Victoria Southern Migrant and Refugee Centre - Aged Care Services Spectrum

1300 663 243 1800 852 772

Notes

CHS

In Home Care Services

FINDING PROVIDERS

9 9 9 9 9 9 9 9 9

99 99 99 99 99 99 99 99 99 99 99 99 99

9 9

99999 999 9 99999 99999 99999 999 9 99999 99 9 99999 999 9 99999 99999 99999

999 999 999 Note 1 999 999 Note 1 999 Note 1 999 Note 1 999 999 Note 1 999 Note 1 999 Note 1 999 999 Note 1

999

999 Note 2

99999

DPS Web Advert Page ID 47273

999

9999 99 CALD 99 999999999 Note 3 St Vincent's Care - Home Care Melbourne 1800 778 767 9 99999999 999 Star Health Home Care 1800 266 664 9 9 99999999 999 Star Residential Care 9763 8009 9 9 99 9 999 Stawell Regional Health Social Support Group 5358 8546 9 9 999 Step Up Support Services 4313 4900 9 99 9 99 Steven Doyle 5997 9679 9 999999999999999 Sunbury and Cobaw Community Health 9744 4455 9 9 999 9 999 Home Care Packages Sunnyhurst Gardens 9596 4040 9 99 99999999 Sunraysia Community Health Services 5022 5444 9 9 9 9 99 99 Surf Coast Shire Council Aged & Disability Services 5261 0600 9 9 99 999 99999 Includes meal delivery Suzanne Vandeleur 0408 059 395 9 Swan Hill Rural City Council Home & Community Care 5036 4700 9 9 9 99 9 99 Note 4 TabTimer - helping to keep people on time 1300 822 846 9 9 9 9 9 Tallangatta Health Service Community Care Services 02 6071 5238 9 9 999999 9 999 Includes meal delivery Tender Loving Cuisine Australia Pty Ltd 1800 801 200 9 The Brainary 5229 2260 9 The CareSide 1300 854 080 9 9 99 999999999 The Good Companion Australia (TGCA Care) 1800 950 829 9 999 9999 9 9 The INS Group 02 4254 6226 9 The Support People Pty Ltd 5331 6634 9 99 9 999 Therapeutic Pillow International 8585 6685 9 9767 1900

1300 735 653 9 9

Note: 1. Flexible personalised services for clients living with dementia/disabilities 2. Services for ATSI, LGBTIQ and financially disadvantaged clients

Support At Home Victoria

3. Services for frail aged clients or those with a disability and/or dementia from CALD backgrounds; includes Assistance with Care & Housing for the Aged program. 4. Includes meal delivery service; home maintenance not included

62773 21880 63538 21881 21882 21883 21877 21878 20278 21879 62774 21884 60946 22055 47288 62801 21808 19907 21964 22038 63 61573 38378 56992 16503 22254 16129 38611 19347 54699 21654 19268 38568 63101 40690 38183 61794 40696 63311 40712

PHONE (03)

Therapy Alliance Group

1300 661 945

Therapy Pro

1300 004 414

Thomastown Physiotherapy and Paediatrics Timboon & District Healthcare Service Residential Care Total Health Physio

9465 0282

1800 847 847

Trilogy Care

1300 459 190

TSC Home & Community Care

9898 5566

uCare iCare

1800 824 242

UMFC Carers Support Options Wodonga

02 6055 8000 9 9

Unique Care and Accommodation

0481 054 899

5558 6000

99 99 9

9 9 Uniting AgeWell Grampians Community Transport 5326 0701 9 Uniting AgeWell Hume Home Care 8527 5880 9 Uniting AgeWell Respite and Carer Support 1300 783 435 9 Uniting AgeWell Short-Term Restorative Care 9658 5609 9 Uniting AgeWell Andrew Kerr Home Care

5975 6334

Uniting AgeWell Bendigo Respite Services

5454 2100

Victorian Aboriginal Health Service Fitzroy

9419 3000

Village Baxter Community Care

5971 6380

Village Glen Flexicare Home Support

1300 435 394

Vivir healthcare

1300 184 847

VMCH Ballarat

1300 698 624 9 99

VMCH Echuca

99 9

1300 698 624 9 99

VMCH Moe

1300 698 624 9 99

VMCH Private Home Care Services

1300 698 624

We Care Staffing Solutions

9 1300 698 624 9 99 1300 698 624 9 99 1300 698 624 9 99 9807 1155 9 5551 8306 9 9 9770 6372 9

Well Placed Care

9070 8171

West Gippsland Health Community Services

5624 3500

VMCH Shepparton VMCH Wangaratta VMCH Wantirna Waverley Helpmates WDHS Home Care Packages

West Wimmera Health Service Community Packages 5391 4371 9773 8839

Wimmera Health Care Group Community Options

9 0413 092 769 9

Yarra Ranges Shire Council CHSP

5381 9336

8734 4514 9205 5555

1300 368 333 9 9

Yarram and District Health Services

1800 934 722 9 9

Yarrawonga Health Community Services

5743 8514

YNA Your Nursing Agency Home Care Services (VIC) 8823 0500 Note: 1. Assessments and planning assistance IBC Inside Back Cover

9 9 9 99999 9 999 9 99 999999999 99999999 999 9999 9 999 99 999 9 99 99 999 99999 9 99 9 99 99 9 9 99 99 9 99 9 9 9 9 STRC 9 99 999 9 999 999999 99999 STRC 9 99999 99999 99999 99999 99999 99999 99 99 9 999 99999 99999 99999 99999 99999 99999 9 9 9 999999999999 Includes meal delivery 9 9999 999 Note 1

9 9

Who Cares? We Care! Woman's Way Cleaning Services Pty Ltd Wyndham City Council Community Connections & Care Services Yarra City Council Aged Care Services

Notes

CHS

In Home Care Services

FINDING PROVIDERS

9 9 99

99 9 99 9 9 99

999 999 99999 9 9 999 999 9 999

99 9 999 Gardening excluded 99 9 999 Includes meal delivery 9 99 99999999999 Note 2 9 999 9 9

DPS Web Advert Page ID 44825 43825 50256 19021 47448 62701 38303 63299 22249 40726 IBC 62242 IBC 61761 IBC 63573 IBC 63283 IBC 21522 IBC 62239 22113 21734 38591 64366 57 64079 57 64083 57 64078 57 20859 57 64080 57 64081 57 64082 47519 17621 22105 13 38111 38639 17708 22207 17676 60383 22071 21809 22136 22133 22212 22107

2. Includes meal delivery service and access to mobility equipment & assistive technology

www.HomeSupportGuide.com.au

FINDING PROVIDERS

How to read the HCP table

The table on the next few pages lists approved HCP providers in alphabetical order, detailing the HCP levels they offer and if they offer any package supplements. Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on HomeSupportGuide.com.au . The same type of care and services are provided under each HCP level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance. The hours of care are increased at each level of care, i.e. more hours of care and services are provided under HCP Level 4 and the least under HCP Level 1. Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y, or for people who live in rural or remote areas t. The Cultural Environment g indicates providers offering services for people from culturally diverse backgrounds. Based on your care needs, an ACAT assessment will determine what level of care you are eligible for and if any supplements apply to you. These icons help you find the packages that are most suitable for you.

Eastern metro Melbourne city Northern metro Southern metro Western metro

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

PHONE (03)

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Cultural Environment

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

Community Elders Services 9383 4244 1234 8Zetg ATSI 16498 nnn Aboriginal Absolute Care & Health 9070 9931 21831 1234 8Ze nnnnn Accent Home Care 8824 1000 Note 1 IFC 21355 1234 8ZeRg nnnnn Access Health & Community Richmond 9810 3000 12 Note 2 18187 8g n nn AccessCare 1300 819 200 1234 8Zg ATSI, CALD, LGBTIQ 17601 n ACCS North & West 1800 953 963 1234 8Zg Note 3 17683 nn n ACCS South & East 1800 953 963 Note 3 18170 1234 8Zg n n Active Community Group 8820 0000 1234 8ZeYRg Note 4 8 61989 nnnnn Age Up Health 1300 254 326 1234 8ZeR 61667 nnnnn Alfred Home Care Packages 9076 6864 Note 5 17599 1234 8ZRg n annecto at Home Support Northern Region (VIC) 1800 266 328 ATSI, CALD, LGBTIQ 17652 1234 8ZeYtRg n n at Home Support South Eastern Region (VIC) 1800 266 328 1234 8ZeYtRg Note 5 17660 n n annecto annecto at Home Support Western Region (VIC) 1800 266 328 ATSI, CALD, LGBTIQ 19909 1234 8ZeYtRg n n Your Service Home Care 1300 952 860 1234 8ZeYRg Asian, European 38565 nnnnn AtAuspire Care VIC 1300 433 983 Note 6 38603 1234 8Zeg nnnn Multicultural Community Services (AMCS) 9689 9170 1234 8ZeRg CALD 67 20697 nnnnn Australian Vietnamese Women's Association - Baybrook 9428 9078 1234 8Ze 61239 nnnnn Australian AVWA Home Care Services East & South 9546 2699 Vietnamese 38615 1234 8Zg nnnnn Note: 1. Arabic, CALD, European, LGBTIQ, NESB, Slavic 3. Bosnian, Croatian, Macedonian, Slavic 5. ATSI, CALD, LGBTIQ, NESB 2. Asian, CALD, Dutch, Indian, Turkish, Vietnamese

Support At Home Victoria

4. Arabic, Asian, CALD, German

6. African, CALD, European, Muslim, NESB, Slavic - Oxygen Supplement

IFC Inside Front Cover

Eastern metro Melbourne city Northern metro Southern metro Western metro

FINDING PROVIDERS

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

PHONE (03)

Home Care Packages Levels

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

Planned Activity Groups North & HCP-East-South 9428 9078 1234 8Zg Vietnamese 18976 nnnnn AVWA AVWA Planned Activity Groups & HCP West 9396 1922 Vietnamese 17705 1234 8Zg nnnnn Baldwin Living HomeServe Victoria 6221 5483 62246 1234 8ZR n HomeCare VIC 1300 037 542 1234 8g Italian 38771 nn BallyCara Baptcare Home Help Eastern Metro 13 22 78 18620 1234 8ZeYR n n Baptcare Home Help Northern Metro 13 22 78 Maltese 17583 1234 8ZeYRg n n Baptcare Home Help Southern Metro 13 22 78 1234 8ZeYR 17667 n Baptcare Home Help Western Metro 13 22 78 1234 8ZetRg Maltese 17716 n n BASScare Home Care 8809 0050 28 62221 1234 8Ze n Bayside City Council Aged & Disability Services 9599 4444 Note 1 21795 1234 8ZR n Home Care East 1300 236 382 1234 8ZeYRg Note 2 17577 n n Benetas Home Care North West 1300 236 382 1234 8ZeYRg Note 2 17608 nn n Benetas Benetas Home Care South 1300 236 382 Note 2 17703 1234 8ZeYtRg n Better Living Home Care Packages (VIC) 1300 307 344 Note 3 19001 1234 8ZeYRg nnnnn BlueCross Community Services 133 414 1234 8ZeRg CALD 17642 nnnnn BodeWell Community Care Packages East Melbourne Region 1300 1300 726 291 1234 8ZeR 19915 n BodeWell Community Care Packages North Melbourne Region 1300 726 291 38177 n n BodeWell Community Care Packages South Melbourne Region 1300 726 291 1234 8ZeR NESB, Sri Lankan 19264 1234 8ZeRg n BodeWell Community Care Packages West Melbourne Region 1300 726 291 19265 1234 8ZeR n Bolton Clarke, At Home Support 1300 221 122 1234 8Ze 17935 nnnnn Brotherhood of St. Laurence Home Care Packages 1300 147 147 17584 1234 8ZeYR nnnnn Calvary Home Care - Metro Melbourne 1800 527 272 16056 1234 8ZetR nnnnn Care Connect VIC 1800 692 464 1234 8ZeYtRg Note 2 17609 nnnnn Care Services Australia 1300 455 322 38987 1234 8Z nnnnn Chinese Community Social Services Centre (CCSSCI) HCP 8848 0288 1234 8Zeg Chinese 17578 nnnnn Claro Aged Care & Disability Services 1300 303 770 CALD 22122 1234 ZeYtRg nnnnn CO.AS.IT. Aged Care Packages (VIC) 9349 9000 1234 8Zeg Italian 31 17661 nnnnn Colbrow Care 8548 5453 1234 8ZeR 20268 nnnnn Comfort Home Care 02 7258 7211 38406 1234 8Zt nnnnn Comm Care 9803 3504 Asian, European 38435 1234 8ZeYtRg nnnnn Continuity Care Australia Pty Ltd 1800 012 273 1234 8ZeYtR 63349 nnnnn Cumberland View Home Care 9790 0555 21143 1234 8Ze n n EACH Home Care Packages (VIC) 1300 003 224 Note 4 19330 1234 8ZeYR n nn Empower Homecare (EPHC) 9942 7106 1234 8Z 22297 n nn Enrich Living Services VIC 1300 202 003 1234 8ZeR 17674 nnnnn Farris Care Services 1800 572 401 46449 1234 8 nnnn FCCVI Home & Community Care 9687 9011 Asian, CALD, Filipino 18997 1234 8g nnn Care/ At-home aged care in Victoria 1300 418 418 1234 8eR 20734 n Feros Friends Home Care Services VIC 1300 787 581 1234 8Z 22263 nnnnn FiveFive Good Good Friends NDIS Services 1300 787 581 49179 1234 8Ze nnnnn Fronditha Care Home Care Packages 9552 4100 CALD, Greek, NESB 17596 1234 8ZeYtRg nnnnn genU Home Care Packages (VIC) 1300 558 368 1234 8ZeYtRg ATSI, CALD, LGBTIQ 19528 nnnnn Note: 1. Allied health professional available 3. CALD, Chinese, European, German, Italian 2. ATSI, CALD, LGBTIQ, NESB

4. Includes packages for DVA & homeless clients

www.HomeSupportGuide.com.au

Eastern metro Melbourne city Northern metro Southern metro Western metro

FINDING PROVIDERS

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

Home Care Packages Levels

PHONE (03)

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

Service Home Care 1300 122 020 1234 8 64024 nnnnn Great Guardian Healthcare Services 1300 978 009 61583 1234 8Z nnnnn HammondCare At Home Melbourne 1800 826 166 1234 8ZetR 22260 n n Happy Living Home Care Packages 1300 911 728 1234 8ZetR 62822 nnnnn HCA Home VIC 1300 422 111 38171 1234 8ZetR nnnnn healthAbility Home Care Packages 9430 9100 OBC 19011 1234 8ZetR n n n Healthy Ageing Place Mornington 5978 9700 1234 8ZeR 38880 n HenderCare (VIC) 1300 764 433 1234 8ZeR 21741 nnnnn Home Care Assistance South East Melbourne 9005 1159 3 21933 1234 8ZeR n n Home Caring 1300 875 377 Note 1 39049 1234 8Zeg nnnnn Home Instead Footscray 9317 5204 1234 8Z 32 49351 n n Home Instead Frankston | Mornington 9785 6666 1234 8Z 32 61857 n Home Instead Melbourne Blackburn & Eastern Suburbs 9877 3773 32 20864 1234 8Z n Home Instead Melbourne Inner East 9913 7710 32 20866 1234 8Z n n Home Instead Melbourne Inner North 9386 5530 1234 8Z 32 n Home Instead Melbourne Inner South & Bayside 9576 8545 1234 8Z 32 20870 n n Home Instead Melbourne Maidstone & Western Suburbs 9317 5204 32 20865 1234 8Z nn n Home Instead Melbourne Outer East & Glen Waverley 9754 4861 32 20867 1234 8Z n Instead Melbourne Outer North East 9439 6676 1234 8Ze 32 38530 n n Home Home Physio Melbourne 1800 166 167 46601 1234 8 nnnnn Home Support Services (VIC) 1800 854 300 21928 1234 8ZetR nnnnn Hume City Council Aged Care Services 9205 2200 17668 1234 8Z n integratedliving Australia Victoria 1300 782 896 1234 8ZetR 21237 n IPC Health Aged Care Services 9296 1200 ATSI, CALD, LGBTIQ 17654 1234 8ZeRg n Iris Manor 9813 8566 CALD, NESB 16185 1234 8ZRg n nn IWAA Home Care Services (VIC) 0435 878 173 Note 2 38679 1234 8Zeg nnnnn Jewish Care In-Home Services 8517 5999 1234 8ZeRg Jewish 20298 nnnn Just Better Care Hume & Southern Riverina 5873 2034 1234 8Zt 20453 n Just Better Care Melbourne Bayside & South East Melbourne 9596 2444 Note 3 38512 1234 8Zg n n Just Better Care Melbourne Mornington 5972 1860 1234 8Z 38510 n Just Better Care Melbourne North West & Inner East 9070 3436 1234 8Z 38502 n n Just Better Care Melbourne Outer East & Outer North East 5972 1860 61580 1234 8Z n nn Just Better Care Melbourne West 9059 9800 62080 1234 8Z n Better Care VIC 1300 587 823 1234 8Z 19815 nnnnn JustJust Better 5381 1432 1234 8Z 38511 n Just For U CareCare Western Victoria 9578 3024 Jewish, NESB 21830 1234 8Zeg nnnnn Kal'ang Respite Care Centre Aboriginal Corporation 07 4124 7780 Note 4 17392 1234 8ZeYg nnnnn KinCare VIC 1300 110 254 1234 8ZetR 16051 nnnnn Latrobe Community Health Service 1800 242 696 1234 8ZeYtR 21531 nnnnn Let's Get Care (VIC) 1300 497 442 Note 5 38280 1234 8ZeYtRg nnnnn Life Without Barriers VIC 1800 792 359 ATSI, CALD, LGBTIQ 20848 1234 8ZetRg nnnnn Like Our Own 1800 687 696 1234 8Zg Note 6 38470 n Note: 1. Arabic, Asian, Greek, Italian 3. Arabic, Filipino, Greek, Polish, Russian 5. ATSI, CALD, LGBTIQ, NESB 2. Arabic, Bosnian, CALD, Muslim, South African

Support At Home Victoria

4. ATSI, Asian, LGBTIQ - Medication Assistance

6. CALD, Greek, Hindi, LGBTIQ, NESB, Russian

OBC Outside Back Cover

Eastern metro Melbourne city Northern metro Southern metro Western metro

FINDING PROVIDERS

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

Home Care Packages Levels

PHONE (03)

Home Care Packages Supplement

Notes

Easy 13 15 12 1234 8 Note 1 nnnnn LiteLivelyn'Home Care 9070 4746 123 8 nnnnn Local Guardians Home Care Self Managed Specialists 7067 0555 1234 8Z n MannaCare Community Care 1300 902 023 1234 8ZeRg Note 2 n n Mayflower Home Care 9591 1100 1234 8Z nnn - Aged Care With A Difference 9318 1111 1234 8ZetRg Note 3 nnnnn MCWA Home Care Packages 8573 4980 1234 8ZeYRg CALD nnnnn mecwacare City Council Ageing & Inclusion Services 9658 9658 234 8ZeYR n Melbourne Health Home Care Geelong 5240 7300 1234 8ZeYR n Mercy Mercy Health Home Care Hughesdale 9557 0811 1234 8ZeYR n nn Mercy Health Home Care Lynbrook 9797 3900 1234 8ZeYRg CALD, LGBTIQ n Mercy Health Home Care Parkville 9385 9444 1234 8ZeYRg CALD nn n Mercy Health Home Care Reservoir 8414 6050 1234 8ZeYRg Greek, Italian n n n Merri Health Home Care Packages 8319 7430 1234 8ZeYRg CALD, LGBTIQ nn n Home Care Packages -Victoria 1300 064 064 1234 8ZetRg Note 4 nnnnn MiCare Home Care Packages Southern 1300 064 064 1234 8ZeRg Note 4 nnnn MiCare Monash Health Community Support Options 9792 7747 1234 8ZeYtRg Note 5 n Moonee Valley City Council Aged & Disability Services 9243 8748 1234 8ZeYRg Note 6 n Services 9800 4433 1234 8Zetg Note 7 nnnnn Morcare Northern Health 9495 3144 1234 8ZtR n n n Northern Health Home Care Packages 9495 3219 1234 8ZeRg Note 8 n n Olivet Care Home Care Services 9131 5500 1234 8Z n 9484 8102 234 8Z nnnnn Omni-Care Home Care Services 1300 117 147 1234 8ZeR nnnnn Parkglen Home Care Packages 9569 4020 1234 8ZetRg CALD, Polish nnnnn PCCV Pearl Home Care Melbourne East 0411 848 233 1234 8Z nn n Pearl Home Care - Melbourne West Victoria 0432 810 603 1234 8Zt n n Pearl Home Care - Mornington Peninsula VIC 5906 5830 1234 8 n Pearl Home Care - North East Melbourne Vic 9939 7540 1234 8Z n Pearl Home Care - South Yarra VIC 0410 678 266 1234 8Z n n Pearl Home Care Melbourne Central 9124 3744 1234 8Z n Pearl Home Care North Melbourne Victoria 1300 030 356 1234 8Z n Peninsula Health Home Care Packages 5970 2001 1234 8ZeYtRg ATSI, LGBTIQ n First Healthcare 9402 9533 1234 8ZeYtRg Note 9 nnnnn People Inhome Care Melbourne 1300 103 010 1234 8Z nnnnn Prestige Prompt Care Home Care Packages Metropolitan VIC nnnnn PRONIA Aged Care Services Eastern/Northern Metro Region 180085604724444273 1234 8ZetR CALD, Greek 1234 8ZeRg nnnnn PRONIA Aged Care Services Southern/Western Metro Region 9388 9998 1234 8ZeRg CALD, Greek n nn rainbow care and support 0403 874 840 1234 8Z nnnnn Regis Home Care Eastern Metro 1300 188 740 1234 8ZeYR nnnn Right at Home RightCare 07 3054 1360 1234 8ZR Note 10 nnnnn Note: 1. Fee for service available 4. Arabic, Asian, CALD, European, LGBTIQ, Latin American, NESB 7. African, Asian, Chinese, Indian, Korean 2. Arabic, Asian, Greek, Indian 3. CALD, European, LGBTIQ, Slavic

5. ATSI, CALD, LGBTIQ, NESB - Oxygen & Feeding supplements 6. CALD - Meals on Wheels available

DPS Web ID

Advert Page

22 49557 39059 38858 18319 61679 22041 17917 17648 61708 18510 17604 18984 17590 19329 18308 17573 17673 17633 38425 47043 16338 63027 16036 14 21697 17576 63086 63025 63596 62144 63577 63023 63024 17706 38676 20261 21435 22268 18396 63595 21584 21 22069

8. ATSI, CALD, LGBTIQ, NESB 9. ATSI, African, Arabic, CALD, European, LGBTIQ 10. Oxygen and Enteral Feeding Supplement

www.HomeSupportGuide.com.au

Eastern metro Melbourne city Northern metro Southern metro Western metro

FINDING PROVIDERS

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

Home Care Packages Levels

PHONE (03)

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

Freemasons Home Care 1800 756 091 1234 8ZeYtR 50-51 17651 nnnnn Royal RusCare Community Care 9793 0028 Note 1 21812 1234 8ZeYRg nnnn Sacred Heart Local 8530 8300 1234 8Zeg Dutch, Spanish 17603 nnnn SAI Home & Community Care 8785 0999 1234 8g CALD, Indian, Sri Lankan 21002 n Salvos Home Care VIC 1300 111 227 4 17671 1234 8Ze nnnnn Samarinda Home-Based Services 9058 6068 21723 1234 8Z n n Senior Helpers Southeast Melbourne 8524 7699 1234 8Z 61604 n nn Senior Helpers Casey 9133 4056 1234 8Z 20312 nn n Seniors Community Care 5977 6966 22124 1234 8ZR n n Sequel Home Care 9499 1200 22114 1234 8Z nnnnn SereneCare 1300 773 174 1234 8ZeYR 61689 nnnnn Silver Chain 1300 650 803 1234 8ZeR 37569 nnnnn Simply Helping Geelong & Barwon 5261 4808 21881 1234 8Z n Simply Helping Goulburn Valley 5795 1635 21883 1234 8Zt n n Southern Cross Care (SA, NT & VIC) Inc Home Care Victoria 1800 852 772 1234 8Zg ATSI, CALD, LGBTIQ 62801 n Spectrum 1300 735 653 1234 8ZeYRg CALD 19907 nnnnn St Vincent's Care - Home Care VIC 1800 778 767 22001 1234 8Z nnnnn Star Health Home Care 1800 266 664 22038 1234 8ZeR n Care 9763 8009 1234 8 63 61573 nnnnn StarStevenResidential 9686 1234 8ZetR 16503 n SunburyDoyleand Cobaw Community Health Home Care Packages 5997 5421 6061 ATSI 22254 1234 8ZeRg n Tender Loving Cuisine Australia Pty Ltd 1800 801 200 63101 1234 8 nnnnn The CareSide 1300 854 080 1234 8ZetR 38183 nnnnn TSC Home & Community Care 9898 5566 Asian, CALD 38303 nnnnn United Spanish Latin American Welfare Centre Home Care Packages 9318 2949 1234 8Zg Note 2 22039 1234 8ZeYg nnnnn Uniting AgeWell Andrew Kerr Home Care 5975 6334 IBC 62242 1234 8ZeR n AgeWell Melbourne East Metro Home Care 8845 1800 1234 8ZetR IBC 17582 n n Uniting Uniting AgeWell Melbourne North West Metro Home Care 9111 9595 CALD IBC 17880 1234 8Zeg nn n Uniting AgeWell Melbourne South Home Care 9089 1900 CALD IBC 17689 1234 8ZeRg n RSL Home Care 9810 5570 1234 8ZeR 17680 n nnn Vasey Aged Care & Disability Support Services 9359 2861 1234 8Zeg Note 3 21460 nnnnn VASS Vege2go(vegan, vegetarian, gluten free, low fodmap meal provider) 0450 876 088 63754 1234 8 nnnnn Village Baxter Community Care 5971 6380 1234 8ZeRg Note 4 21734 n Village Glen Flexicare Home Support 1300 435 394 1234 8Z 38591 n Vision Australia - Home Care Package (VIC) 1300 847 466 1234 8etRg Note 5 17632 nnnnn Vivir healthcare 1300 184 847 64366 1234 8 nnnnn VMCH Ballarat 1300 698 624 1234 8 57 64079 nnnnn VMCH Echuca 1300 698 624 1234 8 57 64083 nnnnn VMCH Home Care Services Eastern/Northern Metro Region 1300 698 624 1234 8ZeYRg CALD 57 17666 n n VMCH Home Care Services Southern Metro Region 1300 698 624 1234 8Zeg ATSI, CALD 57 17631 n VMCH Home Care Services Western Metro Region 1300 698 624 CALD, Maltese 57 18640 1234 8ZeRg n n VMCH Moe 1300 698 624 1234 8 57 64078 nnnnn 3. Arabic, Assyrian, CALD, Lebanese, NESB, Turkish 5. CALD - Priority for clients who are blind or have low vision Note: 1. Arabic, Asian, European, Jewish, Slavic 2. CALD, Hispanic, Latin American, NESB, Spanish

Support At Home Victoria

4. ATSI, Bosnian, Croatian, Egyptian, Filipino, Greek, Italian

IBC Inside Back Cover

Eastern metro Melbourne city Northern metro Southern metro Western metro

FINDING PROVIDERS

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

Home Care Packages Levels

Home Care Packages Supplement

PHONE (03)

North East region North West region South East region South West region West region

Shepparton 1300 698 624 1234 8 nnnnn VMCH VMCH Wangaratta 1300 698 624 1234 8 nnnnn VMCH Wantirna nnnnn Weary Dunlop Retirement Village - Aged Care - Ryman Healthcare 130085456981400624 1234 8 1234 8ZR n Home Care Packages Metropolitan VIC 9034 4824 1234 8ZeYR nnnnn Wintringham Way Cleaning Services Pty Ltd 0413 092 769 1234 8 nnnnn Woman's 8823 0500 1234 8 n YNA Your Nursing Agency Home Care Services (VIC)

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Victoria

DPS Web ID

Advert Page

57 64080 57 64081 57 64082 21121 17645 60383 22107

Home Care Packages Supplement

Notes

DPS Web Advert Page ID

SERVICE PROVIDER

PHONE (03)

Absolute Care & Health

21831 1234 8Ze 1800 953 963 1234 8Ztg Note 1 22244 1300 254 326 1234 8ZeR 61667 5755 0142 1234 8ZetRg CALD, German, Italian 17634 1800 266 328 1234 8ZeYtRg ATSI, CALD, LGBTIQ 20879 1800 266 328 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 17684 9689 9170 1234 8ZeRg CALD 67 20697 6221 5483 1234 8ZR 62246 13 22 78 1234 8ZeYtRg CALD, NESB 17614 13 22 78 1234 8ZeYtR 18624 13 22 78 1234 8ZeYtR 18625 13 22 78 1234 8ZeYtR 18619 13 22 78 1234 8ZeYtR 17628 5427 0338 1234 8 18313 5671 3476 1234 8ZeYtRg ATSI, LGBTIQ 17692 5349 1600 1234 8ZeR 15544 5340 1100 1234 8ZeR 15892 1800 007 224 1234 8Z 20582 5454 7833 1234 8ZetR 17629 1300 236 382 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 17720 1300 236 382 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 17718 1300 307 344 1234 8ZeYRg Note 2 19001 1300 147 147 1234 8ZeYR 17584 1800 527 272 1234 8ZetR 18125 1800 692 464 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 17609 5143 8155 1234 8 21131 5321 6544 234 LGBTIQ 20247 8ZetRg 5272 5272 1234 8ZeYR 17615 1300 303 770 1234 ZeYtRg CALD 22122 9349 9000 1234 8Zeg Italian 31 17661

nn ACCS Barwon n Up Health nn nn Agealpine@home Community Care Services n annecto at Home Grampians Region n n annecto at Home Support Support Loddon Mallee Region n Australian Multicultural Services (AMCS) n Baldwin Living HomeServeCommunity Victoria n Home Help Barwon South West nnn Baptcare Home Help Gippsland Bairnsdale n Baptcare Baptcare Help Gippsland Morwell n Baptcare Home Home Hume nn Baptcare Home Help Help n Bartay Agency Loddon Mallee Western n Bass Coast Health Home Care Packages (Flexihealth) n & Skipton Health Service Beaufort Campus n nn Beaufort & Skipton Health Service Skipton Campus n Beaufort Community Health Home Care Packages n Bellarine Bendigo Health Care Services nn n Benetas Home CareCommunity Gippsland n Home Care Rural North West nn nn Benetas Living Home Care Packages (VIC) nnnnn Better of St. Laurence Home Care Packages n n Brotherhood Calvary Home n Connect VICCare - Gippsland nn nn Care Gippsland Health Home Support n Central Central Highlands Rural Health - Home Care Services n n City of Greater Community Care Services n Aged CareGeelong & Disability Services nnn Claro n CO.AS.IT. Aged Care Packages (VIC) 2. CALD, Chinese, European, German, Italian Note: 1. Bosnian, Croatian, Macedonian, Slavic IBC Inside Back Cover

Home Care Packages Levels

Notes

9070 9931

www.HomeSupportGuide.com.au

North East region North West region South East region South West region West region

FINDING PROVIDERS

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Victoria SERVICE PROVIDER

Health n Cobden Colac Otway n Colbrow CareShire Older Persons & Ability Support Services n Care nnnnn Comm Interlink (VIC) Home Care nn Community Continuity Care nnnnn Cooinda Australia Pty Ltd n Corryong Health Community Services n DWECH & Community Care Services n EGHS atHome Home n Village Home Care Packages n Fairview Home & Community Care n FCCVI Feros Care/ At-home aged care in Victoria n nn Five Good Friends Care Services VIC nn Five Good Friends Home NDIS Services nn genU Packages (VIC) nn nn GippslandHomeLakesCareComplete Home Care Packages n Grampians Health Ballarat Health Home Care n Ocean Road Health Apollo CampusPackages (HCP) n Great Great Ocean Road Health Lorne Campus (HCP) n Great Service Home Care nnnnn GSHS Home Care Services n Healthcare Services nnnnn Guardian Home VIC n n HCAHeathcote Residential Aged Care n HenderCareHealth (VIC) nnnnn Hesse Rural Health Service Community Care nn Heywood Rural Health Residential Aged Care n Caring nnnnn Home Instead Geelong n Home Instead Horsham n Home Home Support Services (VIC) n Honeysuckle Regional Health Violet Town Campus n indigo@home Community Care Services n living Gippsland (VIC) n integrated integratedliving Australia Victoria nnnnn Intereach nn Just BetterAgedCareCareGeelongServices n Better Care Gippsland n JustJust Better Hume & Southern Riverina nn Just Better Care Care VIC nnnnn Kal'ang Respite Care Centre Aboriginal Corporation nnnnn Karen Watson n Note: 1. Arabic, Asian, Chinese, Greek, Hindi, Indian, Italian, Vietnamese

Support At Home Victoria

Home Care Packages Levels

PHONE (03)

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

1234 8ZetRg CALD - Diabetes Educator 15835 19345 1234 8Zet 8548 5453 1234 8ZeR 20268 9803 3504 1234 8ZeYtRg Asian, European 38435 1300 203 203 1234 8Zetg ATSI, CALD 17626 1800 012 273 1234 8ZeYtR 63349 5761 3300 1234 8ZeYtR 15847 02 6076 3260 1234 8t 15855 5521 7535 1234 8etg ATSI 21457 5352 9328 1234 8ZetR 21458 5623 2752 1234 8ZtR 38201 9687 9011 1234 8g Asian, CALD, Filipino 18997 1300 418 418 1234 8eR 20734 1300 787 581 1234 8Z 22263 1300 787 581 1234 8Ze 49179 1300 558 368 1234 8ZeYtRg ATSI, CALD, LGBTIQ 19528 5152 0075 1234 8ZeYtRg ATSI 19331 5320 3010 1234 8ZetR 17625 5237 8500 1234 8Z 63351 5237 8575 1234 8Z 38566 1300 122 020 1234 8 64024 5654 2757 1234 8Zet 38618 1300 978 009 1234 8Z 61583 1300 422 111 1234 8ZetR 38171 5431 0900 1234 8Z 15867 1300 764 433 1234 8ZeR 21741 5267 1200 1234 8Zt 17637 5527 0544 1234 8ZetRg ATSI, European 17962 1300 875 377 1234 8Zeg Note 1 39049 5201 9090 1234 8Z 32 20240 5381 0701 1234 8ZetR Note 2 32 61854 1800 854 300 1234 8ZetR 21928 5798 1324 1234 8t 15914 5728 0215 1234 8Z 21769 1300 782 896 1234 8ZetR 64156 1300 782 896 1234 8ZetR 21237 1300 488 226 1234 8ZetR Note 2 18274 5222 1518 1234 8Zt 62217 4114 3000 1234 8Zt 38513 5873 2034 1234 8Zt 20453 1300 587 823 1234 8Z 19815 07 4124 7780 1234 8ZeYg Note 3 17392 5358 7400 1234 8Zetg LGBTIQ 17675 5595 3100 5232 9420

2. Oxygen Supplement available

3. ATSI, Asian, LGBTIQ - Medication Assistance

North East region North West region South East region South West region West region

FINDING PROVIDERS

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Victoria SERVICE PROVIDER

Home Care Packages Levels

Home Care Packages Supplement

Notes

PHONE (03)

Advert Page

DPS Web ID

VIC 1300 110 254 1234 8ZetR 16051 nnnnn KinCare Latrobe Community Health Service 1800 242 696 21531 1234 8ZeYtR nnnnn Let's Get Care (VIC) 1300 497 442 ATSI, CALD, LGBTIQ, NESB 38280 1234 8ZeYtRg nnnnn Life Without Barriers VIC 1800 792 359 1234 8ZetRg ATSI, CALD, LGBTIQ 20848 nnnnn Lite n' Easy 13 15 12 1234 8 Note 1 22 49557 nnnnn Lively Home Care 9070 4746 123 39059 8 n Lutheran Aged Care Home Care Services (VIC) 02 6060 4000 14156 1234 8Zt n Living 5561 9394 1234 8ZeYtRg Priority for ATSI clients 15834 n Lyndoch - Aged Care With A Difference 9318 1111 1234 8ZetRg Note 2 22041 nnnnn MCWA MDHSS Home Care Services 5158 0243 17623 1234 8Zet n Home Care Packages 8573 4980 1234 8ZeYRg CALD 17917 nnnnn mecwacare Health Home Care Ballarat 4372 9800 1234 8ZeYtR 17641 nn Mercy Mercy Health Home Care Colac 5233 5603 20606 1234 8ZeYtR n Mercy Health Home Care Geelong 5240 7300 61708 1234 8ZeYR n Health Home Care Gippsland 5142 9299 1234 8ZeYtRg CALD, NESB 17640 n Mercy Health Home Care Shepparton 5831 2960 1234 8ZeYtRg CALD, NESB 19963 nn Mercy Merri Health Home Care Packages 8319 7430 CALD, LGBTIQ 19329 1234 8ZeYRg n MHA Care Home & Community Care Services 5742 1111 21782 1234 8 n Home Care Packages -Victoria 1300 064 064 1234 8ZetRg Note 3 18308 n MiCare Home Care Packages Latrobe/Gippsland 1300 064 064 1234 8ZetRg Note 4 17681 n MiCare Moyne Health Services Home Care Packages 5568 0100 17568 1234 8ZetR n Nagambie HealthCare Home Care Services 5736 2900 1234 8ZtR 38674 n NCN Health Cobram Home Care Packages 5871 0900 1234 8ZetRg CALD 19002 n Aged Care 5427 2002 1234 8Zet 22131 n New Northern Health 9495 3144 47043 1234 8ZtR n Orbost Regional Health Community Home Support Services 5154 6623 38553 1234 8ZeYtR n PCCV Home Care Packages 9569 4020 1234 8ZetRg CALD, Polish 17576 nn Pearl Home Care 8731 1696 1234 8Z 63886 nn Pearl Home Care - Ballarat 8731 1696 Note 5 63826 1234 8g n Pearl Home Care - Geelong and Bellarine Peninsula 8731 1696 63087 1234 8Z n First Healthcare 9402 9533 1234 8ZeYtRg Note 6 38676 nnnnn People Prestige Inhome Care Melbourne 1300 103 010 20261 1234 8Z n Prompt Care Home Care Packages Regional VIC 1800 472 273 1234 8ZetR 21447 nn rainbow care and support 0403 874 840 63595 1234 nnn n REDHS Home Care Packages 5484 4465 1234 8ZetR 38526 n Regis Home Care Mildura 1300 188 740 VHC Approved provider 19333 1234 8ZeR n Right at Home RightCare 07 3054 1360 Note 7 21 22069 1234 8ZR nnnnn Right at Home Southwest Victoria 4510 8919 Note 7 21 63492 1234 8Z nn Freemasons Home Care 1800 756 091 1234 8ZeYtR 50-51 17651 nnnnn Royal Positive Ageing & Disability Services 5822 2866 1234 8Zetg ATSI 17638 nn Rumbalara Rural City of Wangaratta Aged & Community Care 1300 982 662 ATSI, CALD, LGBTIQ 17672 1234 8ZetRg n Note: 1. Fee for service available 5. ATSI, African, Arabic, Asian, Auslan, CALD, European, LGBTIQ, NESB, Slavic 2. CALD, European, LGBTIQ, Slavic, Turkish 3. Arabic, Asian, CALD, European, LGBTIQ, Latin American, NESB 4. CALD, Chinese, European, Latin American, NESB

6. ATSI, African, Arabic, CALD, European, LGBTIQ, Muslim 7. Oxygen and Enteral Feeding Supplement

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North East region North West region South East region South West region West region

FINDING PROVIDERS

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Victoria SERVICE PROVIDER

Home Care Packages Levels

PHONE (03)

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

Community Care 9793 0028 1234 8ZeYRg Note 1 21812 n RusCare Senior Helpers Southeast Melbourne 8524 7699 61604 1234 8Z n SereneCare 1300 773 174 1234 8ZeYR 61689 nnnnn Shepparton Villages Home Care & Support Services 5832 0800 1234 8ZR Note 2 22315 n Helping Geelong & Barwon 5261 4808 1234 8Z 21881 nn Simply Helping Gippsland South & West 9799 4676 1234 8Zt 21882 n Simply Simply Helping Goulburn Valley 5795 1635 21883 1234 8Zt nn Steven Doyle 9686 1234 8ZetR 16503 n Sunbury and Cobaw Community Health Home Care Packages 5997 5421 6061 ATSI 22254 1234 8ZeRg n Tender Loving Cuisine Australia Pty Ltd 1800 801 200 63101 1234 8 n n The CareSide 1300 854 080 1234 8ZetR 38183 nnnnn United Latin American Welfare Centre Home Care Packages 9318 2949 1234 8ZeYg Note 3 22039 nnnnn UnitingSpanish AgeWell Barwon Home Care 4249 0000 IBC 17694 1234 8ZR n AgeWell Gippsland Home Care 5152 9699 1234 8ZetR IBC 19183 n Uniting AgeWell Grampians Community Transport 5326 0701 1234 8 IBC 63573 n Uniting Uniting AgeWell Hume Home Care 8527 5880 1234 8ZetR IBC 63283 n Uniting AgeWell Loddon Mallee North Home Care 4026 7000 IBC 17630 1234 8ZeYtR n n Uniting AgeWell Loddon Mallee South Home Care 5454 2100 CALD, LGBTIQ IBC 17711 1234 8Ztg nn nn Uniting AgeWell Melbourne North West Metro Home Care CALD IBC 17880 n n Vege2go(vegan, vegetarian, gluten free, low fodmap meal provider) 045091118769595088 1234 8Zeg 63754 1234 8 nnnnn Vision Australia - Home Care Package (VIC) 1300 847 466 Note 4 17632 1234 8etRg n nn VMCH Ballarat 1300 698 624 57 64079 1234 8 nnnnn VMCH Echuca 1300 698 624 1234 8 57 64083 nnnnn VMCH Home Care Services Barwon Region 1300 698 624 1234 8Zeg ATSI 57 18310 n VMCH Home Care Services Gippsland Region 1300 698 624 1234 8ZeYtRg ATSI, CALD 57 17624 n VMCH Home Care Services Grampians Region 1300 698 624 57 17658 1234 8ZeYR nn VMCH Home Care Services Hume Region 1300 698 624 1234 8ZeYtRg ATSI, CALD 57 18324 n Home Care Services Loddon Mallee Region 1300 698 624 1234 8ZeYtRg ATSI, CALD 57 18325 n VMCH VMCH Moe 1300 698 624 57 64078 1234 8 nnnnn VMCH Shepparton 1300 698 624 57 64080 1234 8 nnnnn VMCH Wangaratta 1300 698 624 1234 8 57 64081 nnnnn VMCH Wantirna 1300 698 624 57 64082 1234 8 nnnnn WDHS Home Care Packages 5551 8306 ATSI 17621 1234 8ZetRg n West Wimmera Health Service Community Packages 5391 4371 CALD 17708 1234 8ZetRg n Health Care Group Community Options 5381 9336 1234 8ZeYtR Note 5 17676 n n Wimmera Wintringham Home Care Packages Barwon 9034 4824 20263 1234 8ZeYtR n Home Care Packages Grampians 9034 4824 1234 8ZeYtR 21461 n n Wintringham Wintringham Home Care Packages Hume 9034 4824 20264 1234 8ZeYtR n 0500 1234 8 22107 n YNA Your Nursing Agency Home Care Services (VIC) 3. CALD, Hispanic, Latin8823American, Note: 1. Arabic, Asian, European, Jewish, Muslim, Slavic NESB, Spanish 5. Meals provided by Meals on Wheels at clients expense 2. Lite n' Easy & Meals on Wheels available

Support At Home Victoria

4. CALD - Priority for clients who are blind or have low vision

IBC Inside Back Cover

FINDING PROVIDERS

IBC Inside Back Cover

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FINDING PROVIDERS

BEFORE STARTING SERVICES Once you decide on a home care provider to deliver you services, they should document any arrangements made with you through a Care Agreement.

It can be a very important document in the future if there is an issue with the provider you chose or the care you are receiving.

The Care Agreement is a legal document between you and your provider that outlines what you should expect from the care they have agreed to deliver.

Your home care agreement should include everything you discussed as well as everything involved with receiving home care services.

Your home care agreement holds every bit of information about what your service provider will be providing to you in the way of care, as well as outlining what is expected of you when receiving this care. It will explain the ins and outs of the fees and charges that you need to pay, outlines all the services and care you will receive including who is providing the care, and will also state your responsibility as a recipient and the organisation’s responsibility as a provider.

What is in the agreement

Consumer advocate, COTA Australia, advises seniors to ensure the agreement covers the following: Y our name A representative on your behalf (if you have one) W ho the provider is D ate of when the services start T he date when you signed the agreement L evel of your Home Care Package Y our rights to advocacy assistance S upplements you are eligible for A n attached care plan around care and service H ow often your care plan should be reviewed W ho will be providing the care services to you, for example, company staff or other suppliers of care C ost of the services, it should be detailed by the cost per hour of care as well as any surcharges that might apply L ate fees or cancellation fees, for if you don’t pay for your services on time or cancel a service last minute E quipment that you may be hiring or purchasing through the service or within your package

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FINDING PROVIDERS

A ll additional charges or services outside of the Government contribution and the agreed-upon fees you would pay towards your package  I nformation about your rights and responsibilities C onditions of a suspension as well as the fees and charges involved with a suspension of services S ecurity of tenure, which guarantees all care and services will meet your in home care agreement as long as you also meet the conditions you have outlined A statement from the provider about providing services through a consumer-directed care approach  I nformation about the organisation’s complaint process T ermination of agreement information, process and ‘exit’ fees  I nformation about your responsibility providing a safe home environment, as part of workplace health and safety  I nformation about your right to confidentiality and privacy while receiving services and care from the provider It’s important to remember that this agreement is legally binding, so you should seek extra assistance with assessing your proposed home care agreement and make sure you understand it before signing on the dotted line. Negotiating your agreement When looking through your agreement, write down any queries or questions you have about any areas that confuse you or need clarification. All home care agreements should be provided in plain language so that they are easy to understand. The provider who you want to get services from is obligated to make sure you understand everything within your home care agreement.

It is completely acceptable for you to negotiate fees and prices with the provider. Once they provide the details of how much things may cost, you can do research into other providers and compare pricings. This means you can negotiate with your potential providers to get the best value for money for you. If your provider is not meeting all of your queries and questions, it may be a good idea to engage an advocate or advocacy group to assist you with this process. They can also help you with negotiating your home care agreement. Additionally, if English is not your first language, you can contact the Translating and Interpreting Service (TIS) for assistance with translating the home care agreement into your preferred language. Care Plan Your Care Agreement will include a care plan, which includes what types of services you will receive, who will provide these services and when, and where these services will be provided, as well as any care needs or individual goals you would like to achieve. The care plan is an important component of a home care agreement with a provider. Your service provider will work with you to create a care plan that best meets your needs and circumstances. During the process, you may wish to involve a friend, family member or carer to help you design a care plan that is tailored to your needs. What’s in the plan The provider delivering services to you will take into account support you already receive, whether that is from family, carers and local community services, and tailor the care plan to meet needs that are not yet being met. The main components of your care plan include: W hat your needs are for home care W hat services you can expect to receive at home and in the community www.HomeSupportGuide.com.au

FINDING PROVIDERS

Y our goal, wishes and preferences for home care services T he cost of services and what you will need to pay W ho from the organisation will provide these services  I nformation on when they will provide these services It will also outline your agreed arrangements for the management of your care, your level of involvement and the expectations around any formal assessments. Consider your goals Before your meeting to discuss your care plan, you should think about your personal goals and wishes for the home care services you will receive. You should ask yourself a number of questions including what brings you joy and meaning in your life, what things are working at home and what isn’t, and what improvements can be made to make your daily life better. For instance, you may be wanting help with bigger jobs around the home such as cleaning the bathroom or mopping the kitchen floor, but not completely give up the day to day chores that make you feel independent such as doing the laundry or preparing meals. Reablement may be a goal that you want to work towards where your provider assists you in working on your current skills. Or, if you are keen on remaining connected with your community, you can outline your wishes to regularly visit places in your area and catch up with friends and family or social groups. Once you have an idea of how you want home care to improve your life, you can sit down with your provider and collaborate on your home care plan.

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Codesigning the care plan Your home care provider will refer to your aged care assessment results for services and supports you need while also taking into account your personal goals. When putting together your care plan, your provider will consider a number of things while sorting out what services you need to receive. For every service they put on your care plan, your provider will look at its suitability for your care needs, whether it finds within your current budget from the Government, if you have specific care workers you wish to work with, and what supports you are currently receiving from friends and family. Your provider will also talk you through all the costs of services and whether you have enough funds to cover all the services you need or want. Sometimes, you may need to prioritise the services that are most important to your health and wellbeing to fit within your budget. If you don’t have enough funds for the services you need, your provider can provide you with additional services if you agree to pay the cost. Additionally, if you are non-English speaking and require a worker who can talk with you in the same language but your provider can’t fulfil this need, your provider may discuss the option of having an interpreter included in the costs of your home care plan. There will also be a section explaining how the provider will measure your progress in meeting your goals in your home care plan. Once you have finalised your home care plan with your provider, they will provide you with a detailed copy within the first 14 days of your signing or entering a home care agreement with your provider.

STEP

MANAGING SERVICES

WHAT YOU NEED TO KNOW CAN YOU CHANGE PROVIDERS IF YOU WANT TO? Throughout your aged care journey, there may come a time where your needs change or your supports no longer suit you. Perhaps you would like to change providers, adjust your services, or require a higher level of support. For example, you have received Level 2 Home Care Package (HCP) supports for two years but your mobility has significantly decreased over that time and you would like to access higher level supports that can better assist you. Or perhaps you’ve decided you don’t need as much help with meal planning but would prefer some extra transport assistance to get out in the community and use your funding for that instead. Sometimes circumstances change and you need to change home care providers. This may be due to you moving to another area, or if you need to access services that are not offered through your current provider. Whatever your reasons, it’s good to know that you can change providers if you want to. Before changing providers you should check your Home Care Agreement on any conditions for terminating services with the provider, such as exit fees and notice periods. You must always let your service provider know in writing that you are ending your agreement with them including the date that you will be finishing any services.

How often should you review your needs Accessing support services at home, either from private home care providers or through Government funded home care services, such as the Commonwealth Home Support Programme (CHSP) or a Home Care Package (HCP), will help to make life easier and maintain your independence for longer. However, your needs may change over time — you may (re)gain some skills or strength so you need less support or your health could decline over time meaning you may need greater or different types of care. It is vital that you monitor your own needs and take stock of what assistance you really require at home. This is where a review of your care and services can really help. Your first step to revising your supports is to contact your provider and ask for a care plan and budget review meeting. Service providers have an ongoing responsibility to monitor and review the services they provide under your care plan to ensure your needs and goals are being met.

SCAN

to read more information about Managing Services www.HomeSupportGuide.com.au

MANAGING SERVICES A review should take place at least every 12 months but can also be done at your request of if your circumstances change.

If you are accessing private home care services, any changes to your care will need to be negotiated with your private provider.

Personal goals are an important part of your care plan and should be taken into consideration during a review. Goals such as maintaining a healthy lifestyle or achieving independence in mobility, can guide your choice of care and services. These goals can change over time or once you achieve some goals you may want to add new ones to the list.

After the review, make sure your service provider gives you a copy of any agreed changes to the care plan for your records. Keep in mind that your care plan and budget allocation cannot be changed without your agreement.

If your health needs change, then you need to review your current services and adapt to these changes. This could mean the addition of new supports you require or removing services that no longer suit your needs. Reviewing your HCP or CHSP could even mean a change of providers if your current provider can’t meet your support needs. When do I need to be reassessed? If you were assessed as having low level care needs, but your needs have increased since then, you can request a reassessment by your local ACAT/ACAS to determine if you are eligible for high level care. You must be reassessed to move between different levels of Home Care Packages. If you are already receiving a Level 4 package, you may need to consider other options, including: reviewing your care plan to identify alternatives and priorities (for example, reducing higher cost services, such as support on weekends, and replacing with informal supports) purchasing additional private services the benefits of residential care, either as short term respite to complement your package or as a long-term option. You will receive a new referral code when you get reassessed which you need to give to your current provider, or your new service provider if you decide to change providers.

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Steps to choosing a new provider If, after reviewing your services against your needs and goals, your current provider cannot offer the services or changes you want, you can switch to a different provider who is able to meet your needs. Before changing providers you should: Take the time to research a new provider to make sure they can meet your needs. Go to page 52 to read more about How to choose a provider. Contact My Aged Care to get a new referral code to give to your new provider and agree to a date to switch your care package. Once you have agreed to a start date with your new provider, you need to notify your current provider, preferably in writing, to let them know when you are terminating your services with them. If you have any funds left in your home care budget, the balance moves with you to the new provider however they may deduct applicable exit fees from this amount to cover any administrative costs. Exit fees may vary between providers and the amount should be clearly indicated in the Care Agreement between you and the provider of your choice. If you no longer require your HCP, any unspent funds from your budget will be returned to the Government.

MANAGING SERVICES

WHO CAN HELP? EXPERT ADVICE Navigating home care options and costs can be confusing and overwhelming but it is important to know that you are not alone. As well as relying on family or friends as a support to help you make decisions like who should deliver your care, and how you will fund any assistance, it can also be handy to know that there are a number of professional services available who can give specialist advice. The fact that home care is becoming a popular option is great for you because it means that you get more choice and control over your care and who delivers that care, but this does mean that the options available to you can be hard to get your head around or know what works best for you. Some of the overwhelming and challenging choices you or your family may face when looking into care include:

Placement consultants There are many benefits to enlisting the support of an aged care consultant, including: S aving many hours of research and chasing providers R educing family stress S treamlining care provision through a central information source P roviding referral to financial and legal experts E nsuring the best possible care for your loved one S upporting the family with housing decisions P roviding backup in the event of a crisis F acilitating good communication between family, carers and health professionals D elivering an independent and impartial service

H ow to identify your care provider T he carer skill level required C osts associated C are philosophy and reputation of the provider C are supervision S treamlining multiple service providers If you are feeling overwhelmed or unsure about who should provide your care, or how you will contribute financially to your care, it can be reassuring to know that you aren’t alone. The services best suited to help you when it comes to sorting out your home care are placement consultants and financial planners. While these services do come with a fee, they can be a lifesaver for some – helping to reduce stress, streamlining the process, doing all the running around for you and taking care of all of the paperwork and documentation.

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MANAGING SERVICES Placement consultants can support you and your family to navigate aged care decisions, and guide you through the process, the costs, their options and how to identify appropriate and good quality care.

Financial advisors are professionals in financial services who are required by law to have your best interest at heart. They understand the systems and rules and how to make them work for your individual circumstances.

Their aim is to ensure the best fit with the best care for you through a holistic client-centred approach to care, considering individual preference like medical, cultural, religious and family needs.

Your financial planner can give you financial advice on how to arrange your finances and cash flow so that they last your lifetime and cover your aged care fees, but they can also help with an Age Pension application and work on strategies to make sure your funds will last you as long as possible.

Consultants are not only able to help you connect with the right home care provider for you, they can also assist through other stages of the care journey such as through searching for respite options and, if it is required, supporting you in the transition to residential aged care.

Attorney, Wills & estates This is also the time to update important documents, such as your Will, Enduring Power of Attorney (POA) or Advance Care Directive. A legal Will can ensure your assets are distributed to your preferred beneficiaries in the manner you want, avoiding unnecessary costs and delays. Besides a standard Will, there are more options available if you have complex arrangements. For instance, Testamentary Trusts provide asset protection and tax planning opportunities, but do incur additional costs. A POA document gives a selected person the authority to manage your financial affairs on your behalf. A POA can become immediately effective from the time you sign it, until you formally revoke it, or in specific circumstances, like the loss of capacity due to dementia.

Financial consultants Finances can get a bit tricky at the best of times, let alone when trying to manage it around your care. Which is why, when it comes to figuring out your home care finances, it is important to know that if you need them, professionals are there ready and willing to lend a hand. A financial consultant will be able to help you know what costs you will need to cover and manage your home care funds, including the account that any Government funding will go into, and how that money is spent. 86

Support At Home Victoria

Your POA file will allow your chosen Attorney to buy and sell assets on your behalf, enter loan agreements and action other legally binding tasks. These documents will ensure that your financial status and assets, such as your house, are managed and protected over time, in case the complexity of your home care changes over time. Reaching out and obtaining good advice or guidance from a professional on the costs of care may be able to help you save money when it comes to home care.

MANAGING SERVICES

KNOW YOUR RIGHTS According to the Charter, you have a right to: B e treated and accepted as an individual and to have your individual preferences respected B e treated with dignity, with your privacy respected R eceive care that is respectful of you, and your family and home R eceive care without being obliged to feel grateful to those providing the care

YOU HAVE A VOICE No matter who you are, where you live, or the types of care you need, you have rights related to your home care services that should be respected by providers.

F ull and effective use of all human, legal and consumer rights, including the right to freedom of speech regarding your care H ave access to advocates and other avenues of redress

Once you know what your rights are you can assess whether any services you are already receiving are respecting your rights or not, and then take steps to ensure you are receiving quality care.

B e treated without exploitation, abuse, discrimination, harassment or neglect

If you are yet to choose a provider to deliver your home care you can use your knowledge of these rights to choose the provider that will give you the best services.

D etermine the ongoing level of involvement and control you have over your home care

Charter of care The Health Department has a Charter of care recipients’ rights and responsibilities – home care which sets out exactly the rights you should expect to have while receiving home care. These rights apply to all services including everything from home health care, such as wound care or medication management, to gardening or meal delivery.

Under the Consumer Directed Care principles, you also have the right to: S et your own goals for your supports

M ake fully informed decisions in relation to your care M aintain your independence as much as possible C hoose the care and services that best meet your goals and assessed needs, within the limits of the resources available H ave choice and flexibility in the way the care and services are provided in your home P articipate in making decisions that affect you H ave your representative – family member or close friend – participate in decisions relating to your care if you request it or need support to make decisions

www.HomeSupportGuide.com.au

MANAGING SERVICES

An advocate can give information, advice, and support you to express your concerns or even speak on your behalf. They will aim to achieve the best possible outcome for you. An advocate can help you: U nderstand your rights and responsibilities L isten to your concerns D iscuss your options for addressing a concern R aise a concern with the service provider or speak on your behalf M ediate a resolution with your provider These rights mean you can live the life you want to live for as long as possible. If you think your rights are not being respected you should talk to your provider about your concern first, as some issues can be fixed simply by talking to your provider about your concerns.

How to find help

Your provider may be able to reorganise your services, fix a process they use or even help you to review your plan for care so that your services do respect your rights.

The Older Persons Advocacy Network (OPAN) provide free and independent advocacy services in every State and Territory, including free telephone advice, community education, and other assistance for older persons throughout Australia.

If talking to your provider doesn’t help, you can contact the Aged Care Quality and Safety Commission and make a complaint about your care. Or engage the help of an advocate.

All advocacy services ensure the needs of people from culturally diverse backgrounds are met through culturally appropriate services and can organise interpreters where necessary.

Advocacy

If you receive Government funded home care or aged care services, you can access independent and free advocacy services through the National Aged Care Advocacy Program (NACAP), which is run by OPAN.

Most of the time aged care services work well and the people who use them are happy with the service they receive. However, sometimes there is a problem, and you may need help to speak up and have the problem resolved. Raising a complaint to your provider can sometimes be scary or you may find that your provider isn’t listening. Engaging an advocacy service can help to make the process easier so your voice is being heard. 88

Advice is generally provided on consumer rights, human rights, financial exploitation, substitute decision-making, and elder abuse.

Support At Home Victoria

Contact the National Aged Care Advocacy Line on 1800 700 600, or search for an aged care advocate or advocacy service near you on HomeSupportGuide.com.au.

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