DPS Guide to Aged Care Victoria 2019 - full version by DPS Publishing

Understand your options and make the right choice for you

VICTORIA â&#x20AC;&#x160;2019

Home Care Residential Care Retirement Living

AgedCareGuide.com.au | TalkingAgedCare.com.au |

/ TalkingAgedCare |

@TalkingAgedCare

Relationships come first In every Arcare community Arcare is a family-owned company with 21 aged care residences across Victoria and another 18 throughout New South Wales and Queensland. While each offer clients the finest living environments, itâ&#x20AC;&#x2122;s our focus on relationships and sense of community that makes Arcare truly special. Everyone who joins an Arcare community will be supported by our unique Relationship - First Approach where nurturing honest, respectful and consistent relationships with clients is the most important thing we do. This commitment to continuity fosters friendship and trust between clients, team members and families. These friendships are at the heart of our residential communities, where everyone looks out for each other and a sense of security, belonging, continuity, purpose, fulfilment and significance is felt by all.

21 residences across metropolitan Melbourne and the Bellarine Peninsula

Call 1300 298 728 or visit arcare.com.au

V I C T O R I A 2 019

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From the Managing Editor Welcome to the 2019 edition of the DPS Guide to Aged Care Victoria.

For more than 20 years the DPS Guide to Aged Care has provided seniors and their families with essential information about aged care in Australia. Our print and online publications are an essential tool to help you understand and access aged care services – from home and community care through to residential care accommodation and retirement living options. To help you understand the aged care process even better we have created easy to follow flow charts which visualise your options and the steps to take for home care and residential aged care. The articles in the front half of the book give detailed descriptions of the various aged care services available and discuss any financial and legal issues you need to be aware of, as well who can assist with expert advice around advocacy and placement.

Servicing the community with care • Community based support services provided throughout metropolitan Melbourne. • Maintaining independence and quality of life. • Services including personal care, home care, respite, overnight care, 24 hour care and home and garden maintenance. • Services available 24 hours per day, 7 days per week. • Now offering Level 1-4 Home Care Packages.

Omni-Care Pty Ltd Ground Flr, 110 Chifley Dr Preston, Victoria 3072 Ph: 03 9484 8102 Fax: 03 9484 8134 info@omni-care.com.au www.omni-care.com.au

The directory section at the back provides a comprehensive list of all Australian Government subsidised residential accommodation and approved home care package providers. An extensive list of retirement living operators and private providers of homes and services are also included. You can use the DPS Guide in conjunction with our website – AgedCareGuide.com.au – which provides greater detail on the services offered by individual aged care homes, home care providers, retirement villages, as well as professional services and products. Simply type in the associated ‘DPS Web ID’ number from this book in the space provided on the website to link directly to a chosen home, service or product. Current bed vacancies, as well as home care availability and retirement units for sale or lease, are also listed on the website. The electronic Application Form for residential aged care enables members of DPS to send their application details to multiple facilities. Alternatively you may wish to use our newly developed Compare Providers tool can help you find and compare aged care providers that best meet your needs and search criteria in your preferred area, to help with the decision making process. We are also promoting transparency in the sector and open up dialogue between consumers and providers through our feedback platform Compare Providers on Aged Care Guide. This gives you the opportunity to share positive or negative stories about your aged care experience with a service and for providers to respond to this feedback and address any potential concerns. We would like to wish you all the best as you embark on your journey in locating the home or services to suit your needs. When engaging a service, please advise the aged care home, retirement village, community care provider, or product and service provider that you found their details in the DPS Guide to Aged Care. We welcome any suggestions on information we can provide in the next edition of the DPS Guide to Aged Care or on AgedCareGuide.com.au to further assist in your journey. Simply email margot.white@dps.com.au I look forward to hearing from you.

Margot White – Managing Editor

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From the Managing Editor....................................................................................................................................................................................................................... 2 COTA message.................................................................................................................................................................................................................................................................... 4 How to use the DPS Guide. ....................................................................................................................................................................................................................... 6 Aged care explained......................................................................................................................................................................................................................................... 11 Useful phone numbers................................................................................................................................................................................................................................ 12 Home care flow chart...................................................................................................................................................................................................................................... 16 Support at home....................................................................................................................................................................................................................................................... 17 – Home care consumer story.......................................................................................................................................................................................................18 – Commonwealth Home Support Programme........................................................................................................................................21 – Home Care Packages..............................................................................................................................................................................................................................27 Private home care.................................................................................................................................................................................................................................................. 36 Veterans’ support................................................................................................................................................................................................................................................... 40 Day therapy centres.......................................................................................................................................................................................................................................... 40 – Centre Based Care........................................................................................................................................................................................................................................41 Respite at home......................................................................................................................................................................................................................................................... 42 Transition Care. ............................................................................................................................................................................................................................................................ 44 Short Term Restorative Care. .......................................................................................................................................................................................................... 45 Mobility........................................................................................................................................................................................................................................................................................ 47 Regional Assessment Service (RAS).................................................................................................................................................................................. 50 Aged Care Assessment Service (ACAS)....................................................................................................................................................................... 51 Aged care flow chart........................................................................................................................................................................................................................................ 54 Aged care homes..................................................................................................................................................................................................................................................... 55 – Residential aged care consumer story................................................................................................................................................................56 – Cost for residential care....................................................................................................................................................................................................................64 – Payment options: RAD and DAP.....................................................................................................................................................................................67 – Applying to aged care homes..............................................................................................................................................................................................68 – Waiting for residential care........................................................................................................................................................................................................68 – Deciding on a home................................................................................................................................................................................................................................73 – Moving into a home................................................................................................................................................................................................................................75 – Daily living in a nursing home.............................................................................................................................................................................................80 – Resident Agreement...............................................................................................................................................................................................................................84 Extra Services.................................................................................................................................................................................................................................................................. 88 Cultural services........................................................................................................................................................................................................................................................ 91 Residential respite................................................................................................................................................................................................................................................ 96 FAQs. ................................................................................................................................................................................................................................................................................................... 97 Aged care checklist. ........................................................................................................................................................................................................................................103 Special needs groups..................................................................................................................................................................................................................................106 Supported Residential Service (SRS)..........................................................................................................................................................................108 Supported living...................................................................................................................................................................................................................................................113 Retirement living........................................................................................................................................................................................................................................... 121 – Retirement consumer story................................................................................................................................................................................................. 118 Advocacy...............................................................................................................................................................................................................................................................................129 Placement consultants.......................................................................................................................................................................................................................... 132 Case management............................................................................................................................................................................................................................................137 Financial advice......................................................................................................................................................................................................................................................139 Selling and moving.........................................................................................................................................................................................................................................147 Estate planning.......................................................................................................................................................................................................................................................149 Dementia support..............................................................................................................................................................................................................................................151 End of life care...........................................................................................................................................................................................................................................................155 Carer support...............................................................................................................................................................................................................................................................156 Profiles*.............................................................................................................................................................................................................................................................. 157– 160 Directory Lists & Reference Indexes – Directory contents page.......................................................................161 This section includes all the lists and reference tables to make finding a home or service so much easier. Referencing maps, ACAS regions, council districts, suburb & town. Lists of Aged Care Homes, Retirement Accommodation, Home Care Packages, Culturally Appropriate Homes and Services, In Home Care Services, Centre Based Care, Day Therapy Centres, Products & Services. * Some advertisers choose a profile format to promote their organisation/aged care facility. These are paid advertisements.

Contents

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V I C T O R I A 2 019

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COTA message “At a time when there has been significant negative media coverage about aged care, and a Royal Commission into Quality and Safety in Aged Care, it’s important to be reminded that Australia has one of the best aged care systems in the world. Parts of the media like to focus on the negatives and imply that they are the general rule. They are not. It ignores the fact that every day, thousands of older Australians are receiving quality support to live longer in their own homes or are being cared for in a safe environment by dedicated passionate staff in aged care homes across the country.

COTA message

Those same media consistently refuse to air positive stories about remarkable new developments in aged care happening all over Australia, or even stories about what is being done to address the problems that do exist. I know this first hand, because ABC programs like Four Corners and 7.30 have declined to have me on their exposes because I want to focus on solutions. COTA convinces government to adopt new policies and standards, but those media are not interested. Over the last few years we have seen important changes in aged care. In 2012 the then Labor government announced a 10 year plan to increase Home Care Packages (HCPs) from 60,000 to 140,000. We know now that number is grossly insufficient but at the time it was a quantum shift. As I write the Coalition has increased the 2022/23 target to 157,000 packages, and brought forward 20,000 of them to earlier dates, but many more will be needed to bring waiting times to a reasonable level. I’m confident this will happen. In February 2017 the HCP program underwent ground-breaking change as a result of

a Coalition pledge in the 2015 Budget. HCPs went from being assigned to aged care providers to being under the control of the consumer, the person who uses the package, or their family. The consumer can now negotiate what they want and take the package to any provider they choose and move it if they are not happy. Since then the Minister has legislated to require that providers give consumers much more information about services and prices. In the 2018 Federal Budget the Coalition agreed in principle to a COTA demand that just as HCPs are now allocated to consumers, so will residential care funding be in future. High quality providers who are in demand, with waiting lists, will be able to offer services to new people, which they cannot do now. An Impact Study is underway to plan how and when to do this, but the change will happen soon. More recently we have seen the creation of the Aged Care Quality and Safety Commission which brings the accreditation, complaints and compliance functions together in a “one stop shop”. We now have a single quality framework across residential and all home care and from 1 July 2019 new aged care standards that are much more consumer focused. COTA Australia is the peak national advocacy body for older Australians. We have been the leading advocate for much greater consumer choice and control in aged care. We have had a lot of success and more is on the way. We are now partnering with DPS to improve consumer information and choice about services, and providing opportunity for direct consumer feedback and comment on services. By creating a marketplace for you to choose between providers, and giving you the opportunity to ‘Leave a Review’ of any service or village, DPS is strengthening consumer choice. An independent, unbiased resource such as this DPS Guide, together with the online

directory AgedCareGuide.com.au, assists you make the right aged care choices for your specific circumstances, and can help you take greater control of your care.”

Ian Yates AM Chief Executive COTA Australia

Amongst Amongstfriends friends Amongst friends BeBe empowered toto pursue the things you love. empowered pursue the things you love. Be empowered to pursue the things you love.

WeWe believe in life’ s little luxuries andand pursuing choices include: believe in life’ s little luxuries pursuing Care Care choices include: thethe things you love. Each of our residents • respite care things you love. Each of our residents • respite care is accepted as an individual, treated with is accepted as an individual, treated with • permanent residential care We believe inrespect, life’s little luxuries and pursuing Care include: • choices permanent residential care warmth andand andand encouraged to to warmth respect, encouraged • lifestyle program the things you love. Each of our residents • dynamic respite care • dynamic lifestyle program express culture andand custom. express culture custom. is accepted as an individual, treated with • additional services • responsive permanent residential care • responsive additional services With high staff to resident ratios, expect warmth and respect, encouraged to With high staff to and resident ratios, expect • activities designed by by residents • social dynamic lifestyle program • social activities designed residents exemplary care tailored to your needs andand express culture and custom. exemplary care tailored to your needs expectations. • responsive additional services expectations. With high staff to resident ratios, expect • social activities designed by residents exemplary care tailored to your needs and expectations. Belvedere Aged Care 9574 13551355 Belvedere Aged Care(03)(03) 9574 41-43 Fintonia Rd Rdinfo@belvedere.com.au 41-43 Fintonia info@belvedere.com.au Noble Park VIC 3174 belvedere.com.au NobleAged Park VIC Belvedere Care3174(03)belvedere.com.au 9574 1355

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How to use the DPS Guide The information featured in the DPS Guide to Aged Care Victoria 2019 will inform you on a number of considerations when choosing accommodation and care options. The articles up to page 156 will help you become better informed about aged care, community care and retirement living.

How to use the DPS Guide

The DPS Guide also includes a comprehensive directory of residential aged care homes (see pages 168 –215); retirement accommodation (see pages 219 –222); home care packages (see pages 223 –235); and facilities or services specific to your cultural background (see pages 236 –242).

How do I find what I’m looking for?

There are a number of ways you can use the DPS Guide in order to find aged care homes, retirement accommodation, home care packages, products or services. Name search: If you know the name of the aged care home, retirement village, home care package or product/service, then first use the A-Z Index (pages 254 –264). Find the name listed in alphabetical order and then go to the page number referenced. Each Council District (also known as a Local Government Area or LGA) on the referenced page includes a list of suburbs with homes or villages in each suburb listed in alphabetical order. You will find some retirement accommodation listed within the residential directory where they are co‑located on the same geographical site as the aged care home. Locality search: If you know the Council District, suburb or town, then use the cross reference index on pages 165–167. Each of these lists are in alphabetical order and you can then refer to the page referenced. Cultural search: If you are of non-English speaking background, or prefer to find a home or service specific to your cultural needs, refer to the multicultural listings on pages 236 –242.

Searching for other services . . .

If you are looking for In Home Care Services, Centre Based Care, Day Therapy Centres or other Products & Services, you can find this in grid form in the directory section (pages 242 –249). Visit AgedCareGuide.com.au for a complete list of services available near you. www.Ag edCareGuide.com.au Page

Name

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255

Victoria

YARRA RANGES

Abbreviations See pages 164

cust.map@dse.vic.gov.au February 2011. G/7270

CARDINIA YARRA RANGES

GREATER DANDENONG

FRANKSTON

MORNINGTON PENINSULA

MOUNT ALEXANDER

MITCHELL

MB LU

HUME

MOORABOOL

LES

BALLARAT

NIL

PYRENEES

ITT

SOUTHERN GRAMPIANS

MURRINDINDI

MACEDON RANGES

MANSFIELD

HEPBURN ARARAT

MELTON

YARRA RANGES

GOLDEN PLAINS

WYNDHAM

BAW BAW

GREATER GEELONG FRANKSTON CASEY

MOYNE

CARDINIA

16498 16408

CALD

MONASH Heywood 5527 0555 17962

CALD

ATSI

Holmwood Aged Care

ATSI

Rumbalara Elders Facility

WARRNAMBOOL COLAC-OTWAY

BASS COAST

SOUTH GIPPSLAND

Dimboola 5389 1487 GLEN EIRA

PHONE (03)

Springvale South 9549 5333

Margriet Manor Martin Luther Homes Nursing Home YARRA RANGES

Mayflower Reservoir Mercy Place Abbotsford Mercy Place Dandenong Mercy Place Templestowe

KNOX

16583 16621

16588

CALD

Mooroolbark Res Aged Care Facility

Mooroolbark 9723 9650

18654

20416

CALD

Northern Gardens

Coburg North 9350 5033

17966

Bayswater 8720 1333

16361

CALD

Northside Residential Aged Care Facility

Lysterfield 9752 9455

15561

CALD

Oaklea Hall

Keilor Downs 9367 1011

16532

CALD

Overbeek Lodge

RusCare Kronstadt Gardens

16466

Healesville 5962 4321

Tabulam & Templer the Aged 5 10 Homes for15

AdventCare Whitehorse

16449 15596

Dandenong 9791 2777 Healesville 5969 9968

kilometres IRH Residential Aged Care (ISOMER)

Bosnian

16255 16619

Reservoir 9460 2480

Templestowe Lower 9850 1606

Monda Lodge Hostel

Austrian 0

CALD

DPS Web ID 15525

Kilsyth 9728 7400 The Basin 9760 2100 Abbotsford 9419 3933

Shepparton BAYSIDE North 5820 6200

KINGSTON

GREATER DANDENONG

Dandenong 9793 5955

16461

CALD

Parkdale Aged Care

Nunawading 9259 2000

15555

CALD

Rosewood Gardens Aged Care CASEY

Warburton 5966 4400

Forest Hill 8804 2732

18653

Hughesdale 9569 0988

16628

Kilsyth 9728 7450

19013

Parkdale 9580 0499

16460

Ashburton 9886 0005

16125

16574

CALD

Royal Freemasons Footscray Aged Care

CALD

Aurrum Aged Care Brunswick

TOWONG

Brunswick West 1800 287 786 16476

CALD

Sandhurst

Carrum Downs 9782 0171

15679

CALD

Aurrum Aged Care Healesville

Healesville 1800 287 786 19899

CALD

Scottvale

Dandenong 9791 3088

15979

Avondrust Lodge

Carrum Downs 9788 9020

CALD ALPINE Bayview CALD BlueCross Box Hill

Carrum Downs 9775 1419

CALD

Bonbeach

CALD

Boronia Residential Aged Care

FRANKSTON

16399

CALD

Sorrento Lodge

16468

CALD

Springvale

Box Hill 9805 6900

22295

CALD

St Judes

Bonbeach 9772 7477

16465

CALD

Twin Parks Aged Care Centre

Boronia 9762 1877

16601

CALD

Footscray 1300 176 925 16561

Sorrento 5984 2646

16396

Springvale 9546 6133

16404

Narre Warren North 9796 9166

17965

Reservoir 8470 9888

16301

Viewhills Manor

Endeavour Hills 9706 2188

16208

Waverley Hill SRS

Wheelers Hill 9590 0510

19009

Springvale 9546 6133

16404

CALD

Capel Sands

Capel Sound 5982 1811

16613

CALD

Casey Aged Care

Warren 9705 4200 EAST Narre GIPPSLAND

18610

Cambodian Springvale

Narre Warren South 9703 0188

15946

Chinese

Adare SRS

Wantirna South 9801 7110

20581

Mount Martha 5974 6000

16410

Chinese

Allbright Manor

Croydon North 9726 0588

18279

Doncaster East

13 22 78

21820

Footscray

13 22 78

16529

Templestowe 8873 6100

20561

CALD

Casey Manor

CALD

CraigCare Mornington

CALD

Doutta Galla Avondale Heights

Avondale Heights 9680 3300

16086

Chinese

Baptcare The Orchards Community

CALD Doutta Galla Footscray WELLINGTON

Footscray 9680 3300

18702

Chinese

Baptcare Westhaven Community

CALD

St Albans 9680 3300

16494

Chinese

Bupa Templestowe

Doutta Galla Grantham Green Doutta Galla Lynch’s Bridge Doutta Galla Queens Park

Kensington 9680 3300

16512

Chinese

Elderly Chinese Home

Parkville 9328 4558

16507

Moonee Ponds 9680 3300

15595

Chinese

Gracevale Grange SRS

Kilsyth 9723 9444

16008

CALD

Doutta Galla Woornack

Sunshine 9680 3300

15606

Chinese

Hope Aged Care Brunswick

CALD

Doutta Galla Yarraville Village

Yarraville 9680 3300

15608

Chinese

Menarock Life Camberwell Gardens

CALD

Edward Street Nursing Home

Upper Ferntree Gully 9753 5064

16591

Chinese

On Luck Chinese Nursing Home

CALD

George Vowell

CALD

Hallam

Brunswick 9380 8028

16485

Camberwell 9836 9507

18304

Donvale 9844 6000

15967

Mount Eliza 9787 2811

16415

Chinese

Royal Freemasons Gregory Lodge

Flemington 1300 176 925 16497

Hallam 9703 2322

16414

Chinese

Springvale

Springvale 9546 6133

16404

15917

Chinese

Victorian Elderly Chinese Hostel

Ascot Vale 9370 8288

16519

Reproduced by permission of the Department of Sustainablility and Environment

CALD

Harmony Village Shepparton

Shepparton 5831 7921

CALD

Iris Grange SRS

Heidelberg 9458 1311 18960 Croatian Cartography by the Customised Mapping Unit

DISCLAIMER: The contents of this publication remain at all times the property of the State of Victoria and cannot be reproduced without the State of Victoria’s permission. In compiling the information, the State of Victoria has used its best endeavour to ensure that the information is correct and current at the time of publication, however takes no responsibility for any error or defect therein. The State of Victoria shall not be liable for any loss or damage arising from the use of or reliance placed on any information provided by this publication.

Aged Care Home Name Kingston Gardens

MAROONDAH

Bengali

LATROBECALD

MO PE RN NI IN NS GT UL ON A

WYNDHAM

SURF COAST

CALD

Allambi Elderly Peoples Home

Heywood Rural Health Res Aged Care

CALD

QUEENSCLIFFE MELTON

STO

CALD

ING East Aboriginal Community Elders Services Brunswick 9383 4244 TO

CALD

STRATHBOGIE

MAROONDAH

CASEY

TO N

GLEN EIRA

ING

KINGSTON

MONASH

NILLUMBIK

MANNINGHAM

BOROONDARA

BANYULE

WHITEHORSE

KNOX

CENTRAL GOLDFIELDS

CORANGAMITE

www.land.vic.gov.au/vicmap

HOBSONS BAY

CALD

15561

ATSI

WANGARATTA

BENALLA

GREATER BENDIGO

CALD CALD

16485

WHITEHORSE

ATSI

CALD AdventCare Yarra Ranges INDIGO

GREATER SHEPPARTON

SID BAY

STO

DAREBIN

WHITTLESEA

YARRA

AND

MELBOURNE

MOREL

MOONEE VALLEY

HUME

MARIBYRNONG

CAMPASPE LODDON

NORTHERN GRAMPIANS

GLENELG

MO PE RN NI IN NS GT UL ON A

any error or defect therein. The State of Victoria shall not be liable for any loss or damage arising from the use of or reliance placed on any information provided by this publication.

HORSHAM

IP ILL

HOBSONS BAY

ITT

LES

WEST WIMMERA

ATSI

@TalkingAgedCare

MOIRA

HINDMARSH

16395 16532

Brunswick 9380 8028 BOROONDARA

Bosnian Estia Health Keilor WODONGA

BULOKE

Hallam 9796 3018 Keilor Downs 9367 1011 Lysterfield 9752 9455

ILL

GANNAWARRA

Cultural PHONE DPS Web ID Group BANYULE (03) Reservoir 1800 287 786 15972 CALD MANNINGHAM

DAREBIN

YARRA MELBOURNE

Hope Aged Care Brunswick

IRH Residential Aged Care (ISOMER)

Metropolitan Area

YARRIAMBIACK

CASEY

Coptic Village Hostel EstiaMARIBYRNONG Health Keilor

Arabic Arabic

www.land.vic.gov.au/vicmap

/ TalkingAgedCare |

n n n n n

WYNDHAN

SWAN HILL KNOX

Cultural Aged Care Home MORELAND GroupBRIMBANKName MOONEE VALLEY Arabic Aurrum Aged Care Reservoir Arabic Arabic

n n

Retirement Living

Local Government Areas

MILDURA

n n n n n n n n n n n n n n n n n n n n n n n n

MELTON

MAROONDAH

n n n

ILL

n n n n n n n n n n n n n n n n n n n n n n n n

n n

Victoria

www.Ag edCareGuide.com.au

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor HUME the only homes that offer quality services WHITTLESEA to these cultural groups. All aged care homes should care for all people regardless of sexuality, race or religious characteristics. The homes listed below have specifically NILLUMBIK indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

n n

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236

Culturally appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services

Residential Care

169

n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n

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This inset map provides you with a geographical reference to the LGA regions in wider Metropolitan areas of Melbourne.

Page

n n

NIL LU

VICTORIA 2019

Home Care

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Name

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BRIMBANK

Name

Australian Unity.............................................................................................. 14-15 Avonlea Hostel ......................................................................................................... 209 Beaufort & Skipton Health Service AVWA Home Care Services East & South ................................................... 226 Beaufort .................................................................................................................. 212 ......................................................... 232 AVWA Home Care Services North .................................................................. 226 Skipton..................................................................................................................... 205 .......................................................................... 226 AVWA Home Care Services West .................................................................... 226 Beechworth Health Service Residential Aged Care ............................. 209 WHITTLESEA .................................................................... 246 HUME Bellarine Community Health Autumn Care Bentons Lodge ........................................................................... 190 Ballan District Health NILLUMBIK In Home Services................................................................................................ 232 Community Wellness Program................................................................... 246 Autumn Care Clovelly Cottage......................................................................... 183 Residential Care .................................................................................................. 211 Home Care Packages ........................................................................................ 233 Aveo Freedom Aged Care ....................................................................124-125 MORELAND MELTON 140, 248 Balwyn.......................................................................................................... 172, 218 Ballan Hostel ............................................................................................................. 211 Bellarine Financial Solutions........................................................... BRIMBANK BANYULE DAREBIN MOONEE VALLEY Belmont Grange ...................................................................................................... 206 Bendigo ........................................................................................................ 203, 218 Ballarat Health Services MANNINGHAM Linkages Home Care Packages ................................................................... 233 Belsize Avenue Units............................................................................................. 220 Berwick......................................................................................................... 175, 218 Burwood ........................................................................................... 187, 194, 218 Balmoral Grove ........................................................................................................ 206 Belvedere Aged Care ........................................................................ 5, 177, 215 MARIBYRNONG YARRA Care at Home .................................................................................. 226, 232, 242 Balmoral House SRS ................................................................................... 193, 216 Benalla Health Morrie Evans Wing................................................................ 203 MELBOURNE 220 Bendigo Health ....................................................................................................... 34 BOROONDARA Cheltenham .................................................................................... 171, 181, 218 Balmoral Mews Lifestyle Villas ....................................................................... Local Government Areas WHITEHORSE Allied Health Groups ........................................................................................ 246 MILDURA Concierge Balwyn ................................................................................... 172, 218 Balwyn Evergreen Centre Health Services ................................................ 246 STO Community Care Services ............................................................................. 233 NN HOBSONS BAY Concierge Bayside................................................................................... 172, 218 Banawah Nursing Home..................................................................................... 211 ING WYNDHAN TO Banfields Social Support Groups..................................................................................... 244 N HILLAged Care .............................................................................................. 202 Doncaster .................................................................................................... 184, 218 SWAN Benetas ......................................................................................................................... 77 Dromana ...................................................................................................... 191, 218 Baptcare GLEN EIRA MONASH Abbey Gardens Community ......................................................................... 202 Bateman House Respite Services.............................................................. 253 Geelong ........................................................................................................ 206, 218 Amberlea Community..................................................................................... 202 Broughton Hall .................................................................................................... 173 Glen Waverley ........................................................................................... 187, 218 Brookview Community ................................................................................... 181 Colton Close........................................................................................................... 190 Hawthorn .................................................................................................... 173, 218 BAYSIDE Metropolitan Area Coasthaven Community................................................................................. 207 Corowa Court ........................................................................................................ 190 YARRIAMBIACK 172, 218 Sandringham ............................................................................................ 0 5 10 15 Hedley Sutton Community ........................................................................... 173 Dalkeith Hostel .................................................................................................... 209 Aveo Retirement Living........................................................................124-125 GANNAWARRA kilometres Heritage Manor Community ....................................................................... 209 Gisborne Oaks ...................................................................................................... 210 Botanic Gardens ................................................................................................. 219 KINGSTON Home Help Barwon South West ................................................................ 233 Gladswood Lodge .............................................................................................. 190 WODONGA Cherry Tree Grove ............................................................................................... 219BULOKE GREATER DANDENONG Home Help Eastern Metro Region ............................................................ 226 Hazelwood House .............................................................................................. 209 MOIRA Domainé ................................................................................................................. 219 HINDMARSH Home Help Gippsland Bairnsdale............................................................. 233 Home Care East ........................................................................................ 226, 242 Edrington Park..................................................................................................... 219 Home Help Gippsland Morwell.................................................................. 233 Home Care Gippsland ........................................................................... 233, 242 Fountain Court..................................................................................................... 219 INDIGO Home Help Hume ..............................................................................................CAMPASPE 233 Home Care North West ........................................................................ 226, 242 Hampton Heath .................................................................................................. 219 TOWONG GREATER LODDON Home Help Loddon Mallee Western ....................................................... 233 Home Care Rural North West ............................................................ 233, 242 WANGARATTA SHEPPARTON Hunters Green...................................................................................................... 219 Home Help Northern Metro Region ........................................................ 226 Home Care South .................................................................................... 226, 242 Kingston Green.................................................................................................... 219 FRANKSTON Home Help Southern Metro Region........................................................ 226 Hurlingham Respite Services ...................................................................... 244 Mingarra ................................................................................................................. 219 NORTHERN BENALLA WEST WIMMERA GREATER 226 Home Help Western Metro Region .......................................................... In Home Nursing & Support ............................................................. 248, 249 Mingarra Aged Care.......................................................................................... 185 GRAMPIANS BENDIGO STRATHBOGIE ALPINE HORSHAM Karana Community........................................................................................... 174 Kilby House Respite Services....................................................................... 244 Oak Tree Hill .......................................................................................................... 219 Northaven Community ................................................................................... 205 Lovell House.......................................................................................................... 179 Pinetree ................................................................................................................... 219 CENTRAL MOUNT Peninsula View Community ......................................................................... 179 St George’s ............................................................................................................. 180 Roseville .................................................................................................................. 219 GOLDFIELDS ALEXANDER MITCHELL St Hilary’s Community..................................................................................... 209 St John’s Park........................................................................................................ 198 Sackville Grange ................................................................................................. 219 MANSFIELD Strathalan Community ................................................................................... 170 St Laurence Court Day Respite Service .................................................. 244 Springthorpe ........................................................................................................ 219 MURRINDINDI MACEDON HEPBURN The Orchards Community.............................................................................. 184 St Laurence Court Eaglehawk ..................................................................... 203 Sunbury................................................................................................................... 219 RANGES EAST GIPPSLAND Westhaven CommunityBALLARAT .................................................................................. 185 St Laurence Court Kangaroo Flat............................................................... 203 ARARAT Toorak Place .......................................................................................................... 219 SOUTHERN PYRENEES Westhaven Day Centre .................................................................................... 246 HUMESt Paul’s Terrace................................................................................................... 179 Veronica Gardens ............................................................................................... 219 MOORABOOL GRAMPIANS Wyndham Lodge Community .................................................................... 197 The Views at Heidelberg ................................................................................ 170 MELTON Veronica Gardens SRS........................................................................... 177, 216 YARRA RANGES 204 Berwick House SRS ..................................................................................... 176, 216 Avoca Residential Community ........................................................................ 212 Barongarook Gardens........................................................................................... GOLDEN WYNDHAM PLAINS Village ................................................ 220 Bethel Aged Care.............................................................................. 89, 196, 215 WELLINGTON Avondrust Lodge ..................................................................................................... 178 Barongarook Gardens Retirement GLENELG BAW BAW 226 Better Living Home Care Packages ............................................................... GREATER 211 Avondrust Village.................................................................................................... 220 Barrabill House......................................................................................................... GEELONG CORANGAMITE CARDINIA Bartay Agency .................................................................................... 27, 233, 242 Bignold Park SRSCASEY .......................................................................................... 203, 216 FRANKSTON Avonlea Aged Care ................................................................................................. MOYNE 182 Barwidgee Lodge ...................................................................................................QUEENSCLIFFE 201 Bill Crawford Lodge ............................................................................................... 201 LATROBE SURF Barwo Homestead ................................................................................................. 211 Bindaree Retirement Centre............................................................................. 210 COAST Useful Tips Bass Coast Health Home Care Packages (Flexihealth) ....................... 233 Birchip Nursing Home .......................................................................................... 203 If you cannot find the name of the facility or BASScare ...................................................................................................................... 80 Blackwood Cottage................................................................................................ 209 WARRNAMBOOL BASS SOUTH service but do know the name of the organisation COAST IndependentCOLAC-OTWAY Living Units ............................................................................. 219 Blue Willows Residential Aged Care ................................................. GIPPSLAND 186, 216 or company, then you may find it listed there. Social Support Services .................................................................................. 243 BlueCross........................................................................................... 25, 128D, OBC • eg Griffith is actually named BaptistCare Griffith Ashby ........................................................................................................................ 184 Bayside Aged Care.................................................................................................. 182 and listed under BaptistCare on page 269. Bayview............................................................................................................. 178, 215 Autumdale.................................................................................................. 171, 182 If you know the council district or suburb, refer to BCH Allied Health & Therapy Serv Greensborough ............................. 246 Baradine.................................................................................................................. 198 © The State of Victoria, Department of Sustainability and Environment, 2011 pages 153-156, then use this as a reference which BCH Allied Health & Therapy Serv West Heidelberg ........................... 246 Box Hill..................................................................................................................... 194 DISCLAIMER: The contents of this publication remain at all times the property of the State of Victoria and cannot be Cartography by the Customised Mapping Unit reproducedwill without the State you of Victoria’s In compiling the information, the State of Victoria has used its best Spatial Information Infrastructure direct to permission. the correct page. BeatrixforVillage........................................................................................................... 220 Broughtonlea ............................................................................................ 174, 195 endeavour to ensure that the information is correct and current at the time of publication, however takes no responsibility Department of Sustainability and Environment Care Service Ballarat Region n Home n Home Care Service Box Hill n Mornington Wellbeing Centre

Spatial Information Infrastructure Department of Sustainability and Environment cust.map@dse.vic.gov.au

Arcare Burnside

Burnside 1300 298 728 16094

February 2011. G/7270 ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care

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My Aged Care

My Aged Care is a Government operated website and contact centre for people who would like Government support to access in home support, community or residential care.

My Aged Care

The service can help you find information about subsidised aged care options including the different types of Government funded services available, eligibility for those services and the associated costs.

To receive assistance you, a family member, carer or client representative can register your details with My Aged Care and you will need to be assessed to access any Government subsidised services. My Aged Care then assigns you with an Aged Care user ID and keeps a central client record which includes your assessed needs and the Government funded care services being provided. Visit myagedcare.gov.au or call 1800 200 422 for more information.

Referral code

Once you’ve been assessed and found eligible for services, you should be given a referral code. The service provider of your choice will need this referral code to access your information and manage the referral.

The referral code is a five digit number, linked to the type of service you are eligible to access. If you need the support of multiple services, you will need multiple referral codes, one for each service. If you are not given a referral code make sure you ask for one so you can discuss your needs with your preferred service provider.

If you have been found eligible for a Home Care Package there may be a wait time before a suitable package becomes available.

In the meantime you may be allocated an interim package at a lower level or choose to self-fund supports. You will receive a letter from My Aged Care to advise you when you have been allocated an available package.

To assist you in your search an independent information source like the DPS Guide to Aged Care publications and the linked AgedCareGuide.com.au website can help. These resources give a comprehensive overview of all care options and care providers available.

Through our online Connect & Compare tool you can find providers that best meet your specific needs or read stories from other consumers about their experience with specific providers through the Care Opinion an AgedCareGuide tool. DPS Guide to Aged Care Victoria 2019 Printed April 2019 RRP $66, inc GST Managing Editor Margot White margot.white@dps.com.au Chief Executive Officer Michelle Beech

DPS Publishing Pty Ltd ● 1300 186 688 ● 145 South Tce, Adelaide SA 5000 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730 Advertising sales@dps.com.au 1300 186 688

Distribution distribution@dps.com.au 1300 186 688

Proudly produced and printed in Australia

The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. Images within this publication may have been altered from their original format. © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ®Aged Care Guide is a registered trademark. ® DPS Guide to Aged Care is a registered trademark.

Freecall Freecall1800 1800 1800163 163 163292 292 292 Freecall www.mecwacare.org.au www.mecwacare.org.au www.mecwacare.org.au

Residential ResidentialAged Aged AgedCare Care Care Residential Home HomeCare Care CarePackages Packages Packages Home Home HomeCare Care CareServices Services Services Home InHome Home HomeNursing Nursing NursingCare Care Care InIn Disability DisabilityServices Services Services Disability Community CommunityServices Services Services Community Community CommunityHousing Housing Housing Community Opportunity OpportunityShops Shops Shops Opportunity

mecwa mecwa care careisisisproudly proudly proudlyaaanot-for-profit, not-for-profit, not-for-profit,non-denominational non-denominational non-denominational mecwa care organisation organisationcaring caring caringfor for forVictorians Victorians Victorianssince since since1959. 1959. 1959. organisation

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We We have have Aged Aged Care Care facilities facilities and and offices offices in: We We have have Aged Aged Care Care facilities facilities and and offices offices in: in:in: Malvern MalvernGlen Glen Glen Iris Iris Prahran Prahran Prahran Mornington Mornington MorningtonRichmond Richmond Richmond Mont Mont Mont Albert Albert Hamlyn Hamlyn Hamlyn Heights Heights Malvern Malvern Glen Iris Iris Prahran Mornington Richmond Mont Albert Albert Hamlyn Heights Heights Westmeadows Westmeadows Traralgon Traralgon TraralgonHoppers Hoppers Hoppers Crossing CrossingCaulfield Caulfield CaulfieldBallarat Ballarat Ballarat Keilor Keilor KeilorPakenham Pakenham Pakenham Melbourne Melbourne Melbourne CBD CBD Westmeadows Westmeadows Traralgon Hoppers Crossing Crossing Caulfield Ballarat Keilor Pakenham Melbourne CBD CBD

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We’re With You We’re With You We’re With You We’re With You We’re With You

We understand each person is special. We take pride in offeringeach choices to suit your culture, We understand person is special. We take We understand each person is special. We take background and choices life experiences. pride in offering to suit your culture, We understand each person is special. We take pride in offering choices to suit your culture, background and life experiences. Doutta Galla is a non-denominational, Not-Forpride in offering choices to suit your culture, background andeach life experiences. We understand person is special. We take Profit organisation with 28 years of experience Doutta Galla is a non-denominational, Not-Forbackground and life experiences. pride in offering choices to suit your culture, Doutta Galla is acare. non-denominational, Not-Forproviding aged We28 employ of Profit organisation with years aofteam experience background and life experiences. Doutta Galla is a non-denominational, Not-ForProfit organisation with 28 years of experience professional nurses, and support staff to providing aged care. carers We employ a team of Profit organisation with 28 years of experience providing aged care. We employ a team of Doutta Galla is a non-denominational, Not-Forprovide you with the service thatsupport best meets professional nurses, carers and staffyour to providing aged care. We employ a team of professional nurses, carers and support staff to Profit organisation with 28 years of experience needs. provide you with the service that best meets your professional nurses, carers and staffyour to provide you with the service thatsupport best meets providing needs. aged care. We employ a team of We offer provide you with the service thatsupport best meets needs. professional nurses, carers and staffyour to • Permanent Residential Aged Care We offer needs. you with the service that best meets your provide We •offer Respite CareResidential Aged Care • Permanent needs. Dementia Care We ••offer Permanent Residential Aged Care Respite Care Palliative Care • Respite Care Permanent Residential Aged Care Dementia Care We •offer •• Independent Living Units Dementia Care Respite Care Palliative Care • Permanent Residential Aged Care Palliative Care •• Dementia Care Independent Living Respite Contact us to bookCare a tour or for Units more information • Independent Living Units Palliative Care Phone (03) 9680 3300 Email admissions@dgas.org.au • Dementia Care Contact us to book a tour or for Units more information •• Independent Living Mobile 0411 835 337 Website dgas.org.au Palliative Care Contact to 9680 book 3300 a tour orEmail for more information Phone us (03) admissions@dgas.org.au Phone (03) 9680 3300 Email admissions@dgas.org.au • Independent Living Units Mobile 0411 835 337 Website dgas.org.au Contact us to book a tour or for more information Mobile 835 337 dgas.org.au Phone 0411 (03) 9680 3300 Website Email admissions@dgas.org.au Contact us to book a tour or for more information Mobile 0411 835 337 Website dgas.org.au Phone (03) 9680 3300 Email admissions@dgas.org.au Mobile 0411 835 337 Website dgas.org.au

 Exceptional care  Delicious meals  Engaging activities  Safety and security  Tailored services

120 North Road, Avondale Heights

48 Geelong Road, Footscray

28-32 Magnolia Street, St Albans

120 North Road, Avondale Heights

48 Geelong Road, Footscray

28-32 Magnolia Street, St Albans

120 North Road, Avondale Heights

48 Geelong Road, Footscray

28-32 Magnolia Street, St Albans

120 North Road, Avondale Heights

48 Geelong Road, Footscray

28-32 Magnolia Street, St Albans

20 Zurcas Lane, Shepparton 120 North Road, Avondale Heights

44 Market Street, Kensington 48 Geelong Road, Footscray

20 Zurcas Lane, Shepparton

44 Market Street, Kensington

13 The Strand, Moonee Ponds 28-32 Magnolia Street, St Albans 13 The Strand, Moonee Ponds

20 Zurcas Lane, Shepparton

44 Market Street, Kensington

13 The Strand, Moonee Ponds

20 Zurcas Lane, Shepparton 6-8 Killara Street, Sunshine

44 Market Street, Kensington Cnr Somerville Rd & Fairlie St, Yarraville

13 The Strand, Moonee Ponds

20 Zurcas Lane, Shepparton 6-8 Killara Street, Sunshine

44 Market Street, Kensington Cnr Somerville Rd & Fairlie St, Yarraville

13 The Strand, Moonee Ponds

6-8 Killara Street, Sunshine

Cnr Somerville Rd & Fairlie St, Yarraville

6-8 Killara Street, Sunshine

Cnr Somerville Rd & Fairlie St, Yarraville

6-8 Killara Street, Sunshine

Cnr Somerville Rd & Fairlie St, Yarraville

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Aged care explained Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what is available to you. What is aged care?

Aged care is a term most easily understood as being nursing homes and home care. It may also refer to community services, specific geriatric health care and community centres.

Support at home

If you want to stay in your own home but need assistance to continue living independently, there are numerous services available, both Government and privately funded, to help you manage better at home. You can choose to pay for help at home yourself or you can get support through Government funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program. Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance and home maintenance. Basic assistance is offered through the CHSP. See page 21 for information about how CHSP may be able to assist you. If your needs exceed the level of support offered though this program, then a Home Care Package can offer higher intensity support to help you stay at home. There are four types of packages delivering different levels of care. Find out more about HCPs on page 27. All Government funded services are listed in this DPS Guide as well as a wide range of private services.

Respite care

Respite care offers the opportunity for both you and your carer to take a break for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and community care services in your own home, and is available under the Commonwealth Home Support Programme (CHSP). See page 42 for more information about home and community respite care or page 96 for residential respite.

Aged care explained

Below you will find a brief description of what care options might be available to you, which will direct you to the different sections of the DPS Guide for more detail.

Useful phone numbers

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Residential aged care

If you are no longer able to remain living independently at home, moving into residential aged care can ensure quality of life and comfort. Other names for residential aged care include aged care home, nursing home and aged care facility. These are all subsidised by the Australian Government. Entry into a Government funded residential aged care home requires an assessment by an Aged Care Assessment Service (ACAS). See page 55 for information about residential aged care, how to access and what you may need to pay. There are also a number of non Government funded residential aged care homes, often referred to as Supported Residential Services (SRS) or supported & assisted living. See page 108 for more information.

Retirement living

Retirement villages are not nursing homes. They are clusters of villas, units or apartments, and you will need a reasonable level of independence to move into a retirement setting. Generally, the land is owned by the operator and residents enter into a lease type arrangement so that they can live there for as long as they choose to do so. Some villages may offer units to be purchased on a freehold basis. See page 121 for advice on retirement accommodation.

Useful phone numbers Aged Care Navigators.....................................................................................1300 135 090

Ethnic Communities Council of Victoria........................ (03) 9354 9555

Aged Care Quality and Safety Commission...................1800 951 822

Independent Living Centres Australia....................................1300 885 886

Carer Gateway............................................................................................................1800 422 737

My Aged Care.............................................................................................................1800 200 422

Carers Australia.........................................................................................................1800 242 636 Centre for Cultural Diversity in Ageing............................ (03) 8823 7979 Commonwealth Respite and Carelink Centres .......1800 052 222. (from 01/09/19 this service will transition to Carer Gateway) COTA (VIC).......................................................................................................................1800 136 381 Dementia Support Australia..................................................................1800 699 799 Department of Human Services - Carers & Disability...... 13 27 17 Department of Human Services - Medicare................................. 13 20 11

National Continence Helpline............................................................1800 330 066 National Dementia Helpline..................................................................1800 100 500 Office of the Public Advocate.............................................................1300 309 337 Older Personâ&#x20AC;&#x2122;s Advocacy Network (OPAN).....................1800 700 600 Seniors Card (VIC).................................................................................................1300 797 210 Seniors Information Victoria..................................................................1300 135 090 Seniors Rights Victoria....................................................................................1300 368 821

Department of Human Services - Older Australians. ....... 13 23 00

State Trustees..............................................................................................................1300 138 672

Department of Veteransâ&#x20AC;&#x2122; Affairs......................................................1800 555 254

Translating and Interpreting Service....................................................... 13 14 50

Elder Rights Advocacy...................................................................................1800 700 600

Victoria Legal Aid...................................................................................................1300 792 387

Aged Care Navigators

Across Melbourne, Dandenong, Casey-Cardinia, Wangaratta, Bendigo and Mildura, we are trialling a number of programs to help you understand and navigate Aged Care Services.

Call 1300 13 50 90 to speak to a Navigator

Ph 132 TLC tlcagedcare.com.au

217-241 Queens Parade Fitzroy North VIC 3068 Ph 03 8638 9100 tlccliftonviews.com.au

33 Frank Street Noble Park VIC 3174 Ph 03 8514 1400 tlcnoblemanor.com.au

23 Forest Drive Frankston North VIC 3200 Ph 03 8779 1700 tlcforestlodge.com.au

43 Laurel Street Whittlesea VIC 3757 Ph 03 8775 1100 tlcsunlight.com.au

9-11 Homestead Avenue Wallington VIC 3222 Ph 03 5202 2300 tlchomesteadlakes.com.au

235 High Street Belmont VIC 3216 Ph 03 5297 3300 tlcthebelmont.com.au

8 Young Road Hallam VIC 3803 Ph 03 8779 1600 tlchomewood.com.au

39-41 Mitcham Road Donvale VIC 3111 Ph 03 8841 8100 tlctheheights.com.au

385 Blackshaws Road Altona North VIC 3025 Ph 03 8374 6000 tlcmarina.com.au

20 Homestead Avenue Wallington VIC 3222 Ph 03 5297 3400 tlcthehomestead.com.au

55 Thomas Street Noble Park VIC 3174 Ph 03 8514 1888 tlcnoblegardens.com.au

2-28 Freda Road Armstrong Creek VIC 3217 Ph 03 9102 3000 tlcwarralilygardens.com.au

If you or a loved one requires residential aged care please call 132 TLC to arrange a tour of our homes.

We care for those who have given Unity a Australian lifetime of care. At Australian Unity, we know that getting the right support is everything. Australian Unity has been proudly taking care of the needs of Australians for more than 175 years and we continue to deliver care and commitment through providing outstanding services.

Home Care: With our home care services, you or your loved one can keep living at home for longer. We work with you to develop personalised care plans to ensure independence and peace of mind. We offer an extensive range of home care services delivered by our friendly and experienced staff.

Australian Unity Retirement Communities: You’ve worked hard, so retirement should be the time to reap the rewards. It’s your time to thrive, and we’re here to help you live your life to the fullest. That’s not only through our exceptionally designed spaces but through the services we offer to keep you healthy, vibrant and strong.

Aged Care: If you or your loved one needs a higher level of care, our Aged Care facilities are designed to offer choice and flexibility, tailoring our support and services to individuals. We offer respectful, round-the-clock care, maximising independence and giving you peace of mind.

To find out more call us on 1300 160 170 or visit australianunity.com.au/assisted-living.

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Home Care flow chart

You may be placed on a waitlist until a package becomes available

Government subsidised care

At anytime! You Your family or carer

Placement consultant Contact My Aged Care 1800 200 422

Social worker Case manager Hospital discharge planner These professionals know the system really well and their help can make your search much easier. Other useful people:

More complex care

Entry level

ACAS

RAS

Local council

CENTRE BASED CARE

TRANSPORT

1, 2, 3, 4

Find a provider

DAY THERAPY CARE

HOME MAINTENANCE

Select any provider

Choose your preferred approved provider

SHOPPING

MEALS

Case manager, advisor or placement consultant

HCP

CHSP

Veterans' Affairs

In urgent cases you may be able to access care before a RAS assessment

Consult your DPS Guide to Aged Care for a list of choices for any of these options or visit AgedCareGuide.com.au

Financial advisor Health fund

self-funded home care

You can find someone to help you: Aged care advisor

RESPITE

MEDICATION

SUPERVISION

SHOWER

PERSONAL HYGIENE

DRESSING

WOUND CARE

ALLIED HEALTH

ACAS Aged Care Assessment Service CHSP Commonwealth Home Support Programme HCP Home Care Packages RAS Regional Assessment Service

TRANSITION CARE

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To help you live independently in your own home and community for as long as possible, there are many home care products and services available. Depending on your personal situation and the level of assistance you require, you may be entitled to in home support or a Home Care Package. After a hospital stay the Transition Care Program might be able to assist in your recovery and to return home. Or you may need to access respite care to give your carer a short break from the caring role.

In home support

To assist with your care needs, so you can continue living in the comfort of your own home where possible, is a Government priority. Home care products and services range from assistance with daily chores to personal care, providing meals, transport assistance and equipment. The Government continues to significantly increase support for home and community based aged care with particular integrated packages available. Private businesses also offer home care services.

Support at home

TRUSTWORTHY, RELIABLE CARE IN YOUR HOME. Across Victoria, Just Better Care provides in-home aged care support services, supporting people to live independently.

Our services:

Talk to our friendly, local team today. Call 1300 587 823

1300 587 823

info@justbettercare.com

justbettercare.com/home

Consumer Story

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Living at home with the help of others As you age, tasks around the home may become more challenging and can sometimes pose risks to your safety. 91 year old Pam Pope shares the story of how a little bit of help allows her to continue living in her own home. Living independently for over 40 years, Pam was comfortable and able to manage on her own, until a fall in her bathroom four years ago left her with a damaged back, osteoporosis and arthritis pain in her knee. With reduced mobility and rest and rehabilitation at two different hospitals, Pam quickly realised things would never be the same and it was time to enlist the help of others, in order to stay living at home. She now needs a walker to help her get around and has relinquished her drivers licence. “When I returned home after my fall I couldn’t get the vacuum out, I couldn’t do things like I could before,” she explains. Being assessed and allocated a Level 2 Home Care Package (HCP) means she is now able to access support weekly and continue to enjoy living in her two-bedroom unit. With five children, 12 grandchildren plus partners and four great grandchildren Pam says she wants to stay in her home as long as she can to allow them to come and stay for short visits.

“We are a close-knit family and my telephone is my lifeline,” she says. After being warned her home care interview could take up to an hour and a half, Pam was “dreading” the assessment at first, but says it was really good to chat to the “lovely man” who visited her home for the aged care assessment, shared a cuppa with her and asked a number of questions about her living situation.

“I enjoy my independence and want to stay here as long as I can.” “Just as he left I asked ‘do you like your job’ and he said “every night when I go home I am thankful that on this day I have helped someone remain in their own home,” she explains.

Pam receives a number of support services including cleaning, gardening and social support.

Source: DPS

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Consumer Story

Before receiving her HCP, Pam was getting gardening help through her local council, which then made way for a smooth transition to home care within a few months, with the addition of other services. Pam now gets two hours of shopping a week, two hours of cleaning a fortnight, four hours of socialisation a month and one hour of gardening support a month. “I love Mondays . . . two men come . . . one of them has a joke and we talk about our families. It’s just nice knowing someone is coming in . . . it breaks up the morning,” she says. “I can’t walk around the supermarket so my shopper takes the list I have prepared and is an excellent shopper.” “If I ask her to buy, say a birthday card for one of my daughters, my response is always “that’s just what I would have chosen!” She says it’s “wonderful” to have food brought home for the week. Always up for a cup of tea and a chinwag, Pam has formed quite a bond with all her support workers. As part of her package which includes four hours of socialisation, she is able to go shopping for clothes or presents, accompanied by her support worker, also named Pam.

“I think I’m very lucky. What else would I want?” “This [socialisation] is divided into two hours twice a month where my carer comes and takes me in her car wherever I ask her, like the local nursery, library or shopping centre.” “We always leave time to sit somewhere for a coffee and a chat which has enabled us to cement quite a friendship.” Pam’s appreciation for her HCP was reiterated this year after she was able to handpick the perfect engagement gift for her granddaughter, as part of her socialistion outings, making her gift so much more personal.

With the support of a Home Care Package, Pam can continue living in her unit.

Source: DPS

“Now that I can’t drive myself I really appreciate it.” After her fall, Pam received deliveries from home meal delivery service Meals on Wheels, but she is now able to cook for herself again four days of the week. “Standing up to prepare veggies is the hardest part but I like to do it to enable me to have a good diet,” she explains. Pam says her HCP is “absolutely” helping her stay in her home. “I don’t want to go to a nursing home. I enjoy my independence and I really want to stay here as long as I can.” She says older Australians in similar situations who may be thinking about looking into a HCP themselves, should “go for it”. “You’ll never regret it. I’ve never heard of anybody who has gone for it [HCP] and had a bad experience,” she says. “It’s wonderful.” “I love my home . . . it’s not a palace I know, but it’s mine!” Despite relinquishing the freedom of her driver’s licence Pam remains grateful for all the help she receives. “I think I’m very lucky. What else would I want?”

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Consumer Directed Care

Support at home

Consumer Directed Care (CDC) gives you and your carers greater say about the types of care services you receive and the delivery of those services. All Home Care Packages are delivered on a CDC basis and the funding for a package is allocated directly to you instead of to the provider. Providers are required to work in partnership with you to create a package of services that meets your goals and needs, and give you the information you need to allow you to: Choose the provider best suited to you and change if you need to Allow you to control the types of care you access, how it is delivered and who provides that care Set your goals regarding being independent for as long as possible, remaining healthy, or returning home after a hospital stay Determine how much involvement you want in managing your package Get ongoing monitoring and formal reviews by your provider to ensure your package continues to meet your needs Have greater transparency on how your package is funded and the funds are spent through the Care Recipient Agreement

Extraordinary Care For Quality Living

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Commonwealth Home Support Programme (CHSP) If you want to stay in your own home, but need some help with daily tasks, or require entry level care, the CHSP may be able to help. The CHSP combines four Government funded home support programs into one streamlined and simplified program. They are:

Home and Community Care (HACC) program; National Respite for Carer Program (NRCP); Day Therapy Centres (DTC) program; and the Assistance with Care and Housing for the Aged (ACHA) program. To determine if the CHSP is the right program for you, you will need to be assessed by a Regional Assessment Service (RAS). See page 50 for more information. If you have more complex needs, a Home Care Package may be right for you. You can access similar services to the CHSP, coordinated and tailored to meet your specific needs (see page 27 for more details). Contact My Aged Care on 1800 200 422 to find out how you can arrange a home support assessment.

What is CHSP?

Subsidised by the Australian Government, CHSP is an entry level home help program if you are mostly – but not completely – able to live and cope on your own, and don’t yet need higher levels of support at home. The program can also help your carer. If your carer needs to attend to everyday activities, the CHSP can arrange for someone to help you while they are away.

What types of services are provided?

CHSP services provided in the community may include:

Social support – social activities in a community-based group setting

Transport – help to get out and about for shopping or appointments

Services provided at home may include:

Domestic assistance – household jobs such as cleaning, clothes washing and ironing

Personal care – help with bathing, showering, dressing, or toileting

Home maintenance – minor general repair and care of your

house or yard, for example, changing light bulbs or replacing tap washers

Our services include: • • • • • • • • • • • • •

Home Care Packages Level 1-4 Nursing / Palliative Care Home Care Personal Care Respite Care Disability Care Post-Acute Care Live-in 24 hour/Overnight Care Home Maintenance Overnight Care Dementia Care Child Care Transportation

1300 WE CARE

1300 932 273 www.guardian-network.com.au care@guardian-network.com.au Suite 6 1401 Burke Rd Kew East VIC 3102

True consumer directed care. Transparency, flexibility and choice.

At HenderCare we offer a true model of consumer directed care. You choose the types of care you access You choose who provides the care You choose how much you want to manage your package You set your goals You have transparency around how you are using your package funds

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Home modification – minor installation of safety aids such as alarms, ramps and support rails in your home

Nursing care – a qualified nurse comes to your home and may, for example, dress a wound or provide continence advice

Food services – If you are finding it difficult to prepare meals, services may include providing meals at a community centre, helping with shopping for food, preparing and storing food in your home, and delivering meals to your home. Allied Health support services – If you have particular health problems, for example with speech or walking, or need help with ongoing problems resulting from an accident or illness, you may be able to access allied health services. They include services such as physiotherapy, podiatry, speech therapy, occupational therapy and advice from a dietitian.

Who is CHSP for?

If you are 65 years or older, or 50 years or older and identify as an Aboriginal and/or Torres Strait Islander person, are still living at home and need help to continue living independently, you or your carer could apply for home help services under the CHSP by contacting the My Aged Care contact centre on 1800 200 422.

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CHSP

Some CHSP services can be provided either at a community centre or in your home such as:

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Commonwealth Home Support Programme

Am I eligible?

You will need a home support assessment to determine exactly what help you need at home. The assessment will be done by a representative of the Regional Assessment Service (RAS). A local RAS assessor will look at your ability to cope with various activities in your daily living. Together you will be able to work out what sort of help and how much you need, and what it might cost. Call My Aged Care on 1800 200 422 to arrange an assessment by your local RAS. See page 50 for more details about RAS.

Urgent needs

If you’re in a situation where you have an urgent need for home support services and your safety would be at risk if those needs are not immediately met, it may be possible to receive CHSP services before you have been assessed by a RAS. This only happens in exceptional circumstances and is only for a limited time until an assessment can be organised to determine long term care options. Services generally considered to relieve an urgent need for care include nursing, personal care, meals and transport. It will depend on your personal circumstances whether you’ll be able to receive interim services before an assessment. Call the My Aged Care contact centre on 1800 200 422 to find out more.

Who pays for CHSP services?

CHSP is subsidised by the Government however there generally is still a fee for each service. You are encouraged to contribute towards the cost of your care if you are able to do so. The amount you contribute depends on the type and number of services you require and can differ from one service provider to the next. Some organisations may charge a set fee for their services, while others may ask for a voluntary donation, or charge a membership or subscription fee. How much you pay is discussed and agreed upon between you and your service provider. The rate is set before you begin receiving the relevant services. If you are receiving multiple services from one or more service providers and these services overlap, it may be possible to ‘bundle’ the cost for these services. For example, you may receive social support at a community centre and receive a meal there as well. In that case you may not need to pay for the individual services and the cost for the combined services could be ‘bundled’. To find out specific costs you should contact your service provider.

Pre-1 July 2015 HACC, NRCP, DTC and ACHA clients

If you accessed Home And Community Care (HACC), National Respite for Carers Programme (NRCP), Day Therapy Centres (DTC) or Assistance with Care and Housing for the Aged (ACHA) prior to 1 July 2015, you may retain access to these services or equivalent CHSP services until other suitable services become available, or until the service is no longer required. You can find CHSP funded services starting on page 242 of the directory section or online on AgedCareGuide.com.au .

BlueCross HomeCare BlueCross is committed to providing customised home care solutions to suit your needs. Through our range of services, we’re able to support you living independently in your home for longer. Services available •

Personal assistance

•

Domestic assistance

•

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Appointments & outings

•

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Home Care Packages A Home Care Package (HCP) provides services that will help you to remain at home for as long as possible, as well as giving you choice and flexibility in the way that the care and support is provided. Over the last few years the Australian Government has introduced some major changes to the aged care system, including the HCP program, to give consumers even more control over the services they receive. HCPs are no longer owned by a service provider but by you, the consumer. This means that once you have been approved for a HCP, you can contact any preferred approved service provider to give you the care you need. Funding will be linked to you and not to a provider, making it easier for you to change providers if you wish, for example if you’re moving to a different area. You can simply take your package with you and find a new provider. This doesn’t mean the money goes into your bank account. The Government funding is still paid to an approved provider for them to pay the carers and other bills. It simply means the packages are portable and if you change providers any unspent funds will move with you to a new provider.

Home Care Packages

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Bartay Agency Specialising in In-Home Care

Bartay Agency is a private service provider to the families and individual’s living in the Macedon Ranges.

Our aim is to provide the best possible care & services that can be provided and thereby assisting them to remain in their own homes for as long as is possible, and still ensuring their safety and continuity of care. To respect clients wishes, to promote and encourage independence, to provide guidance & support to all our clients in their day to day lives.  Home Care Packages Levels 1- 4  Personal Care services

 Respite Care services  Home care duties

 Overnight Care  Transport

We welcome all calls to our Agency, regarding services/care as each and every one is very important to us.

P: (03) 5427 0338 M: 0400 335 520

E: info@bartayagency.com.au www.bartayagency.com.au

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Home Care Packages

Priority

Access to Home Care Packages will be managed through a national pool of all available packages. After approval for a HCP you will be placed in a ‘queue’ until a suitable package becomes available. Your place in the queue will be determined by your personal needs and circumstances and the time you have been waiting for care since your assessment. When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice. You have 56 days from the date you were assigned a package, to find a provider and commence services. You can request an extension, for example if you have trouble finding a service provider, but if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line.

Exit fees

With HCPs now directed to you, the consumer, it is easier to change providers if you’re not happy with the services you receive or if you move to a different area. If you decide to change providers, the provider may charge you an exit fee to cover any administrative cost, which will be deducted from any unspent funds. This is the amount that is ‘left over’ in your HCP budget and it will move with you to a new provider. If you no longer require your HCP these unspent funds will be returned to the Government. Exit fees may vary between providers and the amount should be clearly stated in the Home Care Agreement between you and the provider of your choice.

Approved providers

An organisation that has been approved by the Government to provide aged care services is called an approved provider.

Approved Provider of Home Care Packages

An approved provider can manage your care, liaise with you about your preferences, requirements and care plan but it doesn’t have to be the provider delivering your care. It is important to know that even though a HCP can only be managed by an approved provider, the care can be delivered by any provider, even one that is not supported by the Government. This gives you more choice as to who delivers your care.

What stays the same?

The changes outlined on the previous pages have been put in place by the Government to give you more say, flexibility and transparency in the way your home care services are delivered. Not everything in the HCP program has changed, some things are still the same. There will still be four levels of Home Care Packages, the types of care delivered won’t change, you will still need to be assessed by an ACAS, there are no changes to the fee structure of the HCP program, and the income tested fee which helps determine how much you’ll be asked to pay doesn’t change.

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Types of packages available

There are four types of packages delivering different levels of care:

1 Level 1 supports people with basic care needs 2 Level 2 supports people with low level care needs 3 Level 3 supports people with intermediate care needs 4 Level 4 supports people with high level care needs.

The same type of care and services are provided under each HCP level. The hours of care are increased at each level of care; more hours of care and services are delivered under Home Care Package Level 4 compared to Level 1. Package supplements – the ZDementia Supplement for people with dementia and the R Veterans’ Supplement for veterans with an accepted mental health condition – are available with any of the four levels of Home Care Packages. Some packages can be specifically for people who are e financially or socially disadvantaged, people with Y housing needs or at risk of homelessness, or for people who live in t rural, remote or isolated areas. Your care provider will apply for these subsidies and ensure you meet the eligibility criteria. Some providers might cater for people with a certain g cultural background or have staff that speak a foreign language. The ACAS assesses the types of care needs you may require. Someone eligible for Levels 3 & 4 HCP will be eligible for higher levels of residential care if they were to apply for it. If you are receiving care services through the previous Community Aged Care Package, Extended Aged Care at Home or Extended Aged Care at Home Dementia packages, you will continue to receive these services, but they will have a different name. For a list of HCP providers, see pages 223–235.

What services are provided?

Home Care Package services are based on your individual needs. Your provider coordinates the care and services to support you at home and these are agreed between you and your provider. Services may include: Personal assistance with bathing or showering, including providing shower chairs if necessary, personal hygiene and grooming, dressing and undressing, toileting, and mobility Personal assistance with communication, including assistance to address difficulties arising from impaired hearing, sight or speech, or lack of common language, assistance with the fitting of sensory communication aids, checking hearing aid batteries, cleaning spectacles and assistance in using the telephone Domestic assistance for household jobs like cleaning, clothes washing and ironing

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Food services which includes preparing meals or having meals delivered, providing meals at a community or day centre, assistance with special diet for health, religious, cultural or other reasons, assistance with using eating utensils and eating aids and assistance with actual feeding if necessary, and providing enteral feeding formula and equipment Nursing services, including dressing wounds by providing bandages, dressings and skin emollients, as well as continence management including assessment and, if required, providing disposable pads, commode chairs and bedpans, as well as assistance in using continence aids and appliances

Home Care Packages

Assistance in taking your medications Providing mobility equipment such as crutches, walking frames, wheelchairs and mechanical devices for lifting, bed rail slide sheets and pressure relieving mattresses, and assistance in using those aids Home maintenance for minor general repairs and care of your house or garden Modifications to the home, like installing safety aids such as alarms, ramps and support rails, and advising on areas of the home that pose safety risks and ways with which to mitigate those risks Transport and assistance to help you shop, do the banking, visit health practitioners, keep appointments or attend social activities Encouragement to take part in social and community activities that promote and protect your lifestyle, interests and wellbeing.

Services / items not provided?

The following services or items are not included in a package (in any of the four levels of home care): Using the package money as a source of income for the consumer Purchase of food, except for enteral feeding requirements Paying for accommodation (such as assistance with home purchase, mortgage payments or rent) Payment of other home care fees Payment of fees or charges for other types of care funded, or jointly funded, by the Australian Government Home modifications or capital items that are not related to the consumer’s care needs Travel and accommodation for holidays Cost of entertainment activities, such as club memberships and tickets to sporting events Payment for services and items covered by the Medicare Benefits Schedule or the Pharmaceutical Benefits Scheme Gambling activities

Are you eligible?

To receive a Home Care Package you will need to be assessed by an Aged Care Assessment Service (ACAS).

Which one are YOU? I know the type of care I want and what to look for

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Australia’s largest and most comprehensive aged care provider directory Find information guides, cost calculators, provider profiles and the latest news Easily compare providers based on your needs and find real-life stories about the providers you’re considering

We help you navigate your aged care journey through our print and online resources.

Visit AgedCareGuide.com.au

The Connault

Luxurious Retirement Apartments

rom the moment you approach the imposing entrance of The Connault Residential Aged Care home you realise this is a retirement residence like no other. Situated in the spacious grounds on Melbourneâ&#x20AC;&#x2122;s second-highest point, this historic mansion was once the family home of Oliver Gilpin, who built the property in the 1930â&#x20AC;&#x2122;s creating an estate famed for its opulence and style. The Connault offers both long and short term permanent and respite care is only 10km from Melbourneâ&#x20AC;&#x2122;s city shops and theatres which can be easily reached by tram along Whitehorse Road. Our apartments are individually and tastefully appointed. All with ensuites featuring full safety features, built in wardrobes, bar fridge, tea/coffee making facility, central heating, private telephone connection and are self-furnished.

The lounges, dining room and library provide graceful surroundings for social gatherings whilst the balconies, garden courtyard and grounds allow for pleasant outdoor relaxation. Apartments are serviced daily, personal laundry attended to and all meals provided.

A 24 hour emergency call system adds to your security. Our staff are available over 24 hours enabling them to to quickly respond to any emergencies should they occur. The Connault also arranges a program of social functions, group activities and outings along with our physiotherapist who conducts a 45 minute exercise program daily Monday through Friday.

The Connault is a family run business, privately owned and operated by a Nurse/Manager.

Please ring Karen for an appointment and see for yourself how The Connault can provide for your ongoing retirement accommodation.

The Connault

41-45 Yarrbat Avenue, Balwyn, Vic 3103 Phone: (03) 9830 1466 Fax: (03) 9830 1566 Email: karen@theconnault.com Web: www.theconnault.com

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The ACAS helps you, and your carer, determine what kind of care will best meet your needs, when you are no longer able to manage on your own. A member of the team, which may include a doctor, nurse, social worker, and/or other health professional, will meet with you to assess your care needs and how well you are managing at home. They will identify the right services for your needs and the level of care you require. The ACAS will give you a letter stating the types of subsidised services you have been approved for and might also put you in contact with organisations in your area that can deliver these services.

For more details about ACAS’ go to page 51 or call 1800 200 422 and ask for an assessment.

This agreement is made between you and your provider on the care and services you will receive and how much they will cost.

Your provider may work with you to develop a care or service plan that is based on your needs. The care plan you agree to should include:

The exact types of services you will receive Who will provide which services How much involvement the service provider will have in managing and coordinating your services

When your services are delivered Any exit amount the provider will charge to cover administrative cost if you decide to take your package elsewhere or cease care

How much will it cost?

The Government covers most of the cost of care but your provider may ask you to contribute towards the cost of delivering your services, if you can afford to do so. Depending on the Home Care Package level you are eligible for, the Government pays your approved provider a subsidy toward the cost of your care. This amount is calculated daily and paid monthly to the provider. The Government contributes the following amounts to each person receiving a Home Care Package: Home Care Package level

Daily subsidy amount

Annual amount

Level 1

$ 22.66

$ 8,270.90

Level 2

$ 41.22

$ 15,045.30

Level 3

$ 90.62

$ 33,076.30

Level 4

$ 137.77

$ 50,286.05

This amount may be supplemented with an additional payment for people with higher care and specialised support needs such as a Dementia, Veterans’ or Housing supplement. Rates are reviewed in March and September each year in line with changes to the Age Pension. This applies to each person receiving a Home Care Package, even if you are part of a couple.

Home Care Packages

Care Agreement

Home Care Packages

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Any Government funding you receive will be paid directly to the provider who can spend the funds on the items you both agreed to in the Care Recipient Agreement. After commencement of your package, you will receive a monthly statement of income, expenditure and the balance of funds enabling you to see how the money is being spent.

How much you will pay

A provider may charge the basic fee for a Home Care Package which is $10.54 per person, per day or $147.56 per fortnight (March 2019 rates). People on higher incomes than the Age Pension may be required to pay extra. The maximum amount you may be asked to pay above the basic fee is up to 50 percent of your income above the Age Pension amount of $843.60 per fortnight for a single person (as of MarchÂ 2019). This amount depends on your income and unavoidable expenses, such as pharmaceutical bills, rent, utilities and other living expenses. You need to negotiate the costs with your provider. These costs will be agreed upon and fixed in your agreement before you receive any aged care services. This is your legal agreement with your service provider. No full pensioner will pay an income tested care fee and no part pensioner will pay an income tested care fee greater than $5,506.48 per annum. If you have an income of more than $52,634.40 per year, you will pay an income tested care fee on a sliding scale up to a total of $11,012.99 per annum.

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Youâ&#x20AC;&#x2122;re in control Happiness is found in the small choices you make about your life, everyday. We understand it is important for you to stay in control of your life as you age. To help you prepare for the times ahead, Care Connect can assist you to navigate the complexities of My Aged Care so you get the right advice and services to support you to stay living independently in your home. Whether you need a little help or more, we make it easier for you to understand the system and ďŹ nd the right services so you get the help you need where and when it counts.

Make the choices that matter to you. careconnect.org.au

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1800 370 575

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However, no one will pay more than $66,078.27 in an income tested care fee over their lifetime. Your assets, including the family home, are excluded from the means testing arrangements for home care.

Quality and complaints

The Australian Aged Care Quality and Safety Commission is responsible for the review of aged care services including Government subsidised home care services.

Private home care

As an independent body the Commission manages the accreditation of residential aged care services and the quality review of home care services across Australia. It evaluates these services against the set aged care Accreditation Standards. The Commission is committed to promoting continuous improvement of aged care and ensures that quality and other reporting by service providers is streamlined while supporting accountability information and confidence for consumers. If you are concerned about the care or services you are receiving, it is recommended that you first try to resolve any issues with your service provider. If you feel you are not being heard or need help to address the issue, you can contact an aged care advocacy service to help you. If the matter is not resolved you can make a complaint to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.auâ&#x20AC;&#x2030;.

Private home care Rather than a Government funded service you may choose a private home care provider. Maybe this is more cost effective for you or there is a waitlist for the Government service you are trying to access. Private home care services are arranged directly between you and the service provider. You pay for all the services provided and there is no Government subsidy. Private home care organisations provide a wide variety of services including Registered Nurses for complex care needs and carers for companionship, personal care, housekeeping, cooking and outings. They may also provide other types of staff such as advisors, assistants, dietitians, drivers, personal trainers, physiotherapists and occupational therapists. There is no limit to the number of hours of care provided each week and you can generally increase or decrease the time as your requirements change. With an agreed notice period you are not required to pay for shifts you do not require.

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WANT TO STAY AT HOME? Your LOCALLY OWNED Home Instead Senior Care team can help you find a solution for your care needs. Services we offer: ✓ Complementary Care

✓ Housekeeping

✓ Palliative Care

✓ Meal Preparation

✓ 24hr Care

✓ Personal Assistance

✓ Dementia Care

✓ Respite Care

✓ Shopping & Outings

✓ Companionship

✓ Transition Care

✓ Showering & Dressing

✓ Hospital to Home Care

✓ Transport

Consultation

Want to know more? All of our clients receive expert Care Management from the first phone call. Melbourne Inner North P: 03 9386 5530

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outernortheast@homeinstead.com.au

Melbourne Western Suburbs P: 03 9317 5204

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Bayside Peninsula Eastern Greater Eastern Inner and South Eastern North East

9574 0924 9735 5348 9735 5348 9574 0924 9438 1595

Central Highlands & Djerriwarrh Geelong & Barwon Gippsland South & West Goulburn Valley South West

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5341 8046 5261 4808 9799 4676 5795 1635 5381 2076

All other areas of Melbourne and regional Victoria 1800 998 866

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While private home care may seem expensive you may find that it is more cost effective than other institutional alternatives. There is a wide variety in the level of quality and cost of home care companies. When considering private home care services here are some things to investigate and ask:

Do they service your area? Is the company Australian owned? Is it independent or part of a franchise? Do the owners / operators have experience in home care? Does the company have appropriate insurance? Does the company comply with Australian Tax Law e.g. does it charge GST appropriately?

Do they provide documents about financial arrangements before Do they have a Service Agreement? It is important so that there’s no misunderstanding about the service and cost to be provided.

Are they flexible? After all, it is all about you. What are their recruitment processes? Is there a criminal background check performed prior to employment with an agency?

Does the company provide worker’s compensation for employees?

This is important so that you are not responsible for any injuries that occur on the job.

How do they determine appropriate staff for your needs? If a company asks where you live then offers you staff before even hearing about your needs you can be reasonably assured they allocate based on location as a priority. Is it possible to interview potential carers and make a selection after those interviews? Do you get to decide what times and days suit your needs? What is the minimum shift length? Do they have male/female workers and can they cater for specific cultural backgrounds? Who will be working in the home? Will there be regular staff providing continuity of care or do they change shifts around? Is there a professional staff member, such as a Registered Nurse, that provides a plan to meet the needs of the client? Who is the organisation’s main contact for you? Do you meet a Manager / Owner and then never hear from them again? What additional support is offered within the cost of your care? For example are they available 24-hours a day, seven days a week. You’ll find a list of In Home Care service providers from page 242 in this Guide or visit AgedCareGuide.com.au to find providers servicing your location.

Private home care

service begins?

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Veterans’ support If you are a veteran, war widow or widower, you may be in line to receive extra help in your home from the Department of Veterans’ Affairs. If you are having a hard time doing the regular household chores, if you are struggling to get into and out of the shower or bath safely or getting dressed or other personal needs, or if you just can’t manage the gardening or household maintenance. Then the Veterans’ Home Care (VHC) program could organise people to help you.

Veterans’ support

The VHC program offers a range of services including domestic assistance, personal care, safety related home and/or garden maintenance, or respite care in your own home or in a residential care facility. If you have specific medical care needs or need more intensive assistance, a nurse from the Community Nursing program may be able to help you stay in your own home for longer. Services may include medication management, wound care or hygiene assistance. To receive these services, you need to be referred for an assessment by an appropriate health professional. This could be your GP, a treating doctor in hospital, a hospital discharge planner or a VHC assessment agency. So if you’re a veteran or a war widow or widower please call the Veterans’ Home Care line on 1300 550 450 to find out what support services are available to you and how you can access them.

Day Therapy Centres

Day Therapy Centres (DTC) offer services to older people living in the community and residents of Government funded aged care homes. There are more than 140 Day Therapy Centres Australia wide offering:

physiotherapy

preventative therapies

occupational therapy

personal therapies

speech therapy

transport to and from the DTC

podiatry

food at the DTC

diversional therapy

and many other services.

social work DTC can assist to either recover or maintain a level of independence. Generally the DTC will develop an agreed care plan for you and this may include recommendations for therapy and referrals to other service providers where necessary.

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You may be required to pay a small negotiated fee for services, however if you are unable to pay you may not be refused access to DTC services. If you find yourself in need of therapy service like those listed, you will need to find out if you’re eligible via RAS assessment. Call My Aged Care for an assessment, ask for a referral code, and then choose the DTC you want. You’ll find a list of DTC on pages 246 –247 of this Guide.

Centre Based Care services

There are various, individualised CBC services offered to you, as well as your carers. Some of the types of CBC services offered by some providers across Australia may include:

Social support provided in a group setting through structured and diversionary activities

Group excursions/outings conducted by centre staff but held away from the centre

Light refreshments as well as meals Transport associated with getting to and from the centre as well as for outings/excursions/day trips

Respite for carers Overnight care Allied health services

What can I expect from CBC?

The programs organised by CBC service providers aim to provide you with companionship and entertainment, while enhancing your quality of life and stimulating you emotionally, mentally and physically. The centres may also focus on health and wellbeing by providing daily exercise programs and access to allied health needs such as diversional therapy, meal service, occupational therapy, access to podiatry, hairdressing and physiotherapy. Interactive activities at these centres may include arts and craft, cooking, history, gardening, self help and mutual problem solving. Types of CBC services available include day care, dementia day care, overnight respite, dementia group, social group, and respite care. Some CBCs charge a daily fee to cover everything from transport to group excursions/outings and meals or light refreshments.

Centre Based Care

Centre Based Care (CBC) offers care in a ‘centre setting’ and may include structured group activities designed to develop, maintain or support the capacity for independent living and social interaction.

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Other centres may charge clients a daily fee as well as fees for the day’s activities/outings and meals. Ensure you enquire about the fees and charges involved before using CBC services. For a list of CBC services see pages 244–245.

Respite at home

Respite care is provided by residential aged care homes and by community care services under the Commonwealth Home Support Programme (CHSP). Accommodation and services include:

day care centres that provide respite for a half or full day; in home respite services, including overnight, home and personal care services;

activity programs; a break away from home with a support worker; respite for carers of people with dementia and challenging behaviours;

respite in an aged care home or overnight in a community setting; and

respite for employed carers and for carers seeking to return to work.

Eligibility

Access to respite care is based on priority and need. For respite care in your home or in a day care centre, the respite service provider or the Commonwealth Respite and Carelink Centre will assess whether you and your carer are eligible. The amount of care you receive will depend on your needs and the availability of respite care services.

Centre Based Respite Care

Caring for an elderly or frail loved one can be difficult and a well deserved break is often needed. Centre Based Respite Care (CBRC) can provide this respite service to carers, offering individualised social and recreational activities. Through CBRC, you can also attend day programs which may include excursions, outdoor/indoor activities, or holiday programs. Trained respite workers often undertake client assessments. Need based programs are then developed with you and your carer to help enhance your quality of life.

Helping you live in your world. We speak your language!

Our cultural background is very important to us. Language, experience and memories make us who we are. Understanding culture, speaking your language and understanding what is important to you. This is central to all that we do at MiCare. This is our culture. MiCare provides a range of in-home care and services. We are funded by the Commonwealth Government to provide Home Support (low level care) in Victoria and Veterans’ Home Care and Home Care Packages in both Victoria and Queensland. We also provide all services on a private fee for service basis if you’re not eligible for government funding or just prefer to manage your own support. We, at MiCare, understand that people want to remain living at home and are committed to assisting people to maintain their independence and quality of life. MiCare employs its own care workers so that we can ensure the high standard of our services. We minimise the number of people you need to talk to by having a service coordination team responsible for a particular area. Likewise, our team of home care advisors (case managers) have responsibility for their designated clients. We believe that the best way for MiCare to get to know you and your preferences is through having your own home care advisor rather than a home care advisor ‘service’.

The MiCare Difference . . .

◘ Culturally responsive ◘ Bilingual staff ◘ Individualised care ◘ Committed to Eden Principles (inclusiveness & quality of life) ◘ We live our values Our services in Victoria

Our services in Queensland

● All Melbourne Metropolitan areas ● Gippsland ● Yarra Valley ● Bellarine & Mornington Peninsulas

● Brisbane and South Coast ● Sunshine Coast

Please call MiCare today for any enquiries you may have! www.facebook.com/micareltd

www.twitter.com/micareltd

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www.linkedin.com/company/micare-ltd/

Call 1800 MiCare (1800 642 273) ● email info@micare.com.au ● visit www.micare.com.au

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All centres are staffed by a qualified coordinator and experienced CBRC community workers. Experienced staff are also available to assist you and your carer with information and access to other services.

Cost

There is no charge for assistance provided at Commonwealth Respite and Carelink Centres however, if using a referred service, individual service fees may apply. Community based respite services charge fees according to the type of service being used and your ability to pay. For more information contact your local Commonwealth Respite and Carelink Centre on 1800 052 222. From 01 September 2019 this service will transition to Carer Gateway (1800 422 737).

Transition care

You can read more about accessing respite in an aged care home on page 96.

Regaining your independence To help improve your independence and confidence at the end of a hospital stay, the Transition Care Program provides short term support and assistance. The Transition Care Program is goal oriented, time limited and therapy focused care which can be delivered in your own home or in a home like ‘live in’ setting, which may be an aged care home. To be eligible for transition care, you must be an in‑patient of a hospital and have been assessed by the Aged Care Assessment Service (ACAS). Transition care can be provided for a period of up to 12 weeks, with a possibility to extend to 18 weeks if assessed as requiring an extra period of therapeutic care. Seven weeks is the expected average.

Services Transition care is delivered by approved providers who will offer a package of services including a range of low intensity therapy services and nursing support and/or personal care services. Low intensity therapy services may include:

physiotherapy occupational therapy dietetics speech therapy podiatry counselling and social work

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Personal care services may include: help with showering and dressing assistance with eating and eating aids managing incontinence transport to appointments help with mobility and communication

Fees

Access to transition care is decided on a needs basis and not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more about how to access the transition care program. Aged care homes offering transition care beds are listed in the residential aged care tables on pages 168 –215.

Flexible restorative care To help regain your independence if you have not been admitted to hospital, the Government has introduced a new flexible care option. You may benefit from the Short Term Restorative Care (STRC) program if you have been sick or had a fall and your mobility is temporarily impaired. The program focuses on regaining wellbeing over a short period of time, with a maximum of eight weeks. The ultimate aim is to avoid you having to access ongoing in home care services or residential care. Services can be delivered at your home or in a nursing home. You may need to pay a small fee, although you won’t have to pay an accommodation payment if you receive STRC in a nursing home setting. You will be able to access the STRC program even if you’re currently receiving support through the CHSP. You do need an assessment to access the program. This assessment is done by the Aged Care Assessment Service (ACAS) and is only valid for six months. You can access the STRC program twice over a 12 month period. Read more about ACAS’ on page 51 or call My Aged Care on 1800 200 422 for more information about STRC.

Restorative care

You may be charged a contribution fee to cover the cost of your transition care. The maximum fee is 85 percent of the basic daily rate of a single pension for care delivered in a ‘live in’ setting such as a residential aged care facility and is called the maximum basic daily fee. This rate is currently $51.21 (2019 rates). For care provided at home the rate is 7.5 percent of the basic daily rate of a single pension, currently $10.54 per person per day.

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Keep mobile, stay independent The changes that occur with ageing can lead to problems with mobility such as unsteadiness while walking, difficulty getting in and out of a chair, or falls. These are reportedly the top mobility problems experienced by older people and a major cause of injury and death. Muscle weakness, joint problems, pain, disease and neurological difficulties can also contribute to mobility problems. Keeping mobile can give you the opportunity to maintain independence in order to fulfil daily tasks and live happily in your own home. Although light physical activity can help improve your mobility and remain independent, some people also find comfort and assistance in mobility equipment or aids which aim to help them live more satisfying and productive lives.

There are several different types of mobility aids available which can help you maintain independence and safety, assist in walking and moving about, helping you with personal care, making it easier for you to remain socially active and maintain your quality of life. New products and technology are continually introduced to the market. Some of the equipment available include:

Mobility aids – Aids which can help to prevent falls include walking

sticks or frames, wheelie walkers, manual and motorised wheelchairs and scooters.

Personal care – Some of these aids may include shower stools or

chairs, shower hoses, bath seats and boards, over-toilet frames, commodes, urinals, continence pads and supplies, aids to assist with dressing, and aids to manage medications.

Home safety – Some of the aids which can assist you around the house during day-to-day living may include handrails, ramps, tap turners, non-slip mats, easy-grip utensils and easy-pour kettles.

Independent Living Centres

Independent Living Centres (ILCs) are information resource centres, located in every State and Territory, that display a range of products and equipment to assist with daily‑living activities. You can visit an ILC to test products and equipment and select those most suitable before purchase. Call 1300 885 886 or visit ilcaustralia.org.au to find an ILC near you.

Mobility

Mobility aids can assist you

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Safety at home

Improve access and safety at home Creating a safe living space is critical to keep your independence and prevent injuries. Whether it’s slippery floors or tripping over electrical cords, some of the most common causes of injury in people over 65 are in and around the home. You can improve the safety of your home by making some basic changes:

Remove clutter around the home to reduce the risk of tripping over. Keep hallways and staircases clear from clutter and check outside areas as well.

Install grab bars and hand rails to help you get down the stairs

safely or step in and out of the shower or bathtub without injuring yourself.

Repair or remove tripping hazards such as loose carpet, slippery

throw rugs or floorboards that stick up. Replace those items and use non-slip mats for more effective fall prevention.

Inadequate lighting can also contribute to falls or injury so install

brighter light bulbs where needed and make sure stairways and narrow hallways are properly lit. Make sure you have easy access to bedside lamps and consider using motion sensor lights to create better guidance for moving around your house at night.

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â&#x20AC;&#x201A; Even with grab rails, stairs can present a significant falling hazard.

Technology

There are a number of gadgets, devices and technologies that can help older Australians keep their independence and make life much simpler around the home. These might include safety devices or personal alert systems that can detect falls, call for help in an emergency or have a GPS tracker can be used to help you feel safe and secure in your own home or when youâ&#x20AC;&#x2122;re out in the community. These devices allow you to call for help by alerting family or emergency services if you fall or become unwell and are especially handy for people who live alone or go long periods without social interaction. Smartwatches can also offer similar safety functions, having the potential to help in your daily life in a variety of different ways, from instant calls and messaging, to an abundance of applications that can help with things such as medication reminders, cognitive stimulation through brain games, and GPS tracking. Other gadgets that have hit the market that may be beneficial are assistive technologies, voice-activated functions to control devices around the home, such as your TV, radio, lights and air conditioner, as well as being able to monitor daily routines.

Safety at home

Non-slip strips can help make stairs safer to go up and down or consider having a stair lift installed for easier access to the second level.

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Regional Assessment Service (RAS) To access basic Government funded in home support under the Commonwealth Home Support Programme (CHSP) you need to be assessed by a RAS.

Regional Assessment Service

The aim of the RAS is to ensure the services respond to your and your carers’ needs and support you in retaining or regaining skills that enable you to continue living independently in the community.

What services does RAS provide?

The RAS helps to identify your and your carers’ needs for support and your goals for greater independence and wellbeing. It provides in home, face to face assessments of new and existing clients/carers. RAS allows assessments to be conducted independently from service provision and ensures assessors consider the full range of options when responding to your and your carers’ needs and goals. Some of these needs may include assistive technology, therapeutic interventions, community care services or other support organisations. Liaison with other service providers, GPs/specialists and community support networks, and communication with you is made to ensure the desired outcomes are achieved. RAS plans and coordinates exit and transfer to other appropriate service systems including Home Care Packages and/or residential care if required. The service also provides care coordination if you have multiple providers or more complex needs.

How the assessment works

An assessor from your local RAS will visit you for the assessment. They will ask you questions about your personal situation, health, and if you’re already receiving some support. The RAS assessment is a free service. You might like to have some support, a partner, relative or friend, present during the assessment. An interpreter can also be arranged. Together with the assessor you will work out a Home Support Plan detailing your needs and goals, and what services are needed to achieve those.

Referrals

The RAS team ensures your diverse needs are addressed through appropriate assessment, or can identify the need for other relevant assessments. After an assessment has been completed you should be given a referral code which you need to access services. Alternatively RAS can make a referral to a CHSP provider following a discussion about the availability of appropriate services and a discussion with you about your preferences. Find out more about CHSP on page 21 or call My Aged Care on 1800 200 422 to request a RAS assessment.

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If you are no longer able to manage at home without basic assistance, the ACAS helps you, and your carers, determine what kind of care will best meet your needs. This may be a Home Care Package (see page 27) provided to you in your own home or residential care in an aged care home (see page 55). The ACAS is staffed by doctors, nurses, social workers, occupational therapists and other health professionals.

How the assessment works

A member of your local ACAS will visit you in your home or in hospital to assess your needs. You will be asked a series of questions to work out how much and what sort of help you require with daily and personal activities, to determine the best care option for your situation. With your approval, the ACAS will also contact your local doctor to gain more information on your medical history to assist with the assessment process. There is no charge for the assessment as the ACAS is Government funded. Carers, relatives or close friends are encouraged to be involved in the discussion. The ACAS will discuss the result of its assessment with you and the options that would be most suitable and what is available in your area. If there is no package of the assessed level immediately available, you may be offered a package at a lower level or CHSP services to help you while you wait. While an ACAS cannot make recommendations about individual homes or community services, they can provide you with information to assist you to make decisions. If you are of non-English speaking background and require an interpreter, please advise the ACAS when making your appointment.

Referral code

If the ACAS considers you eligible for services, you will be given a referral code. The service provider of your choice will need this referral code to access your client record on My Aged Care and manage the referral. Make sure you ask for the referral code if you havenâ&#x20AC;&#x2122;t been given one.

Not satisfied with the ACAS?

If you have a complaint or are not satisfied with the assessment or recommendations, you should advise the person in charge of the ACAS. If you cannot reach an agreement, you can appeal the decision. You will be sent a letter by the ACAS explaining how you, or someone acting on your behalf, can appeal. Call My Aged Care on 1800 200 422 if you would like to organise an ACAS assessment.

Aged Care Assessment Service (ACAS)

REGIS AGED CARE

THE COMFORT AND With over 20 years’ experience, here at Regis we know that

Designed to seamlessly adapt to an individual’s needs, our

comfort and care go hand in hand. That’s why, as one of

aged care services range from retirement living, dementia

Australia’s largest aged care providers, we always offer the

and palliative care through to ageing in place, day therapy and

pinnacle of care and support.

home care. Our personalised programs are partnered with day

At Regis, we are constantly reviewing and refining what we do to ensure our clients can lead rewarding, independent lives. With tailored care programs and extensive in-home services,

therapy centres, providing opportunities to enhance physical and emotional wellbeing with professional allied health services including physiotherapy exercise physiology.

our growing national network is setting the standard in aged

To book a tour of one of our Victorian Regis facilities, or to find

care. And while we’re proud of everything we’ve achieved, we’ll

out more about our home care options, call us today and let’s

never stop looking for ways to do more, because for us ‘care’ is

talk about how we can make you feel right at home.

more than just a service.

Call 1300 998 100 or visit regis.com.au

CARE YOU DESERVE VIC FACILITY LOCATIONS REGIS ALAWARRA LODGE

REGIS EAST MALVERN

REGIS ONTARIO

REGIS ARMADALE

REGIS FAWKNER

REGIS RINGWOOD

REGIS BLACKBURN

REGIS FRANKSTON

REGIS ROSEBUD

REGIS BRIGHTON

REGIS INALA LODGE

REGIS SANDRINGHAM

REGIS CRANBOURNE

REGIS MACLEOD

REGIS SHENLEY MANOR

REGIS DANDENONG NORTH

REGIS MILPARA LODGE

REGIS SUNRAYSIA

OTHER SERVICES REGIS DAY THERAPY CENTRE Blackburn South

REGIS HOME CARE MILDURA Sunraysia

REGIS HOME CARE EASTERN METRO Blackburn South

REGIS INALA RETIREMENT VILLAGE Blackburn South

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Residential Care flow chart Government subsidised home

self-funded aged care home

If your situation is urgent then the ACAS will assess you as quickly as possible

Your family or carer

At anytime! You can find someone to help you:

OR You

Remember it takes anything from a few weeks up to more than a few months to find the care home that suits you

Placement consultant

Case manager, advisor or placement consultant

Aged care advisor Social worker Case manager Hospital discharge planner

Contact My Aged Care 1800 200 422

ACAS

Consult your DPS Guide to Aged Care for a list of choices for any of these options or visit AgedCareGuide.com.au

These professionals know the system really well and their help can make your search much easier. Other useful people: Financial advisor Health fund

Recommend Home Care Packages

Eligible for subsidised residential aged care

• RES IDENTIAL AGE D C A RE FAC I L I TY • NURS ING HO M E • C A RE HO ME

Veterans’ Affairs Self funded supported accommodation

• SU P P O RT ED R ES I D EN T I A L S ERV I CE • SU P P O RT ED ACCO M M O DAT I O N • H O M E CA R E CO M M UN I T I ES

ACAS Aged Care Assessment Service

Local council

• R ET I R EM EN T LI V I N G W I T H I N -H O M E S UP P O RT

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If you are unable to continue living independently at home, you may choose to move into an aged care home. The Australian Government regulates and funds the provision of much of the aged care in Australia. ‘Aged care home’ is the term most commonly used, but you may also find this type of accommodation referred to as nursing home, aged care facility, residential aged care, or high and low care facility. All of these terms can be used interchangeably to describe the same type of living arrangement. Entry into a Government funded aged care home requires approval by an Aged Care Assessment Service (ACAS). There are also non Government funded aged care homes which are called supported or assisted living complexes. These do not require ACAS or Government approval.

Where do I start?

If you, or someone close to you, feel you are in need of some form of residential care, you can speak with your doctor, who can make initial contact with My Aged Care.

Aged care homes

You can also contact My Aged Care direct or a representative, like a family member or friend, can do this on your behalf. Call 1800 200 422 to organise an ACAS assessment. See page 51 for information about ACAS.

The next step

After being approved by an ACAS for Government funded residential care, you may begin looking for your future home. You can do this yourself or you can hire a placement consultant who can make the job much easier for you. It is important to know and understand the types of homes available in your area as this may affect the cost and services you receive. It is also recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will enable you to gauge the feel and culture of the home.

Homes and their services

Aged care homes provide accommodation ranging from single rooms with ensuites to rooms with shared bathroom facilities. They must provide specified care and services to all residents at no additional cost.

continued on page 58

Our 102 bed facility, comprising high and low level care and extra services, sits quietly off a small suburban street in Camberwell. A significant capital development was completed in 2018 and the result is contemporary, open, spacious and very “un-aged-care-like”. Residents enjoy a beautiful garden view from every window and external decks make it feel like you are actually in the park. Residents are encouraged to furnish and decorate their own rooms so they live in their room in our building. The fully licenced Café is open 365 days a year and is available for functions, small gatherings or just a quiet cup of coffee or glass of wine. We would be delighted to show you around and encourage you to phone to make an appointment.

49 Lynden Street, Camberwell 3124 Phone: (03) 9809 7000 Email: info@lyndenagedcare.org.au www.lyndenagedcare.org.au

Consumer Story

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Residential aged care opens doors to social activities and friendships Making the decision to move into residential aged care can be overwhelming. But for three women, moving into aged care facility Arcare Knox in Victoria’s Wantirna South spelled the start of nurturing friendships and flourishing social lives, changing their lives for the better. Sylvia moved to Arcare six months after Janet and the pair got to know each other as friendly faces across the hall. With a similar sense of humour and mutual passion for theatre the ladies formed an immediate friendship and now consider themselves lost without each other. Both women also enjoy fashion and while Janet is interested in makeup, Sylvia prefers to go fresh-faced. “This is my sort of makeup,” she says, pinching her cheeks. No longer living opposite one another, Sylvia and Janet speak to each other every day, regularly chatting over the phone in between catch-ups. Proving age is only a number, both women admit they enjoy “being naughty.”

Janet and Sylvia

“One New Years Eve we were partying here till after 12,” Sylvia says with a cheeky grin. “Most people were already asleep so we got a bottle of wine and stayed up watching the fireworks.” By each other’s side and able to confide in one another like good friends do, Sylvia and Janet’s lives have changed remarkably since moving into Arcare Knox.

“One New Years Eve we were partying here till after 12.”

Source: Arcare

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Consumer Story

Not only are the women enjoying the environment and lifestyle Arcare offers, but are also happy to receive the support and companionship of friendships formed within its walls. For Louise, moving into Arcare signalled a fresh social life while allowing her to continue doing the things she loved. With a full social calendar, Louise has been trying out a range of programs at the facility including art classes, high tea, regular coffee clubs and gardening. A long time keen gardener, she picked the perfect spot in the courtyard to start planting her flowers at Arcare and even taught the team a thing or two. “Before moving here, you could always find me in the garden,” Louise says. A recent trip to Bunnings saw Louise teaching the lifestyle team and other residents about the different types of flowers and plants available for purchase. “We didn’t need a Bunnings staff member to teach us anything – Louise knew it all!” Lifestyle team member Rebecca says.

“I cannot get over how nice everyone is.” Louise has also become a regular on the social bus outings and recently headed to the Mulgrave Country Club. Despite not feeling sure what to expect when moving to Arcare Knox, Louise says she is very happy she did make the decision to move. Maintaining her active lifestyle was important to Louise and she is pleased to be able to continue with this at Arcare. Beyond the social calendar, Louise is enjoying making new friends in the community. “I cannot get over how nice everyone is. “Everyone is always so friendly and happy to see me,” she says.

Louise and ‘lifestyle assistant dog’ Ruby (retired)

Source: Arcare

And it’s not just people enjoying their new lifestyle at Arcare Knox, four-legged Ruby was also a muchloved member of the community before ‘retiring’ two months ago. Coming to ‘work’ five times a week, Ruby developed a special bond with many residents, team members and family members. Having Ruby around every day was special for Arcare’s residents, many who miss the company of their pets when they move into residential aged care. Ruby’s owner Lee, who is the Lifestyle Coordinator at Arcare Knox, saw firsthand the joy Ruby brought to the Arcare community. “She is a very loved dog and you can tell she enjoyed being around all the people.” “I loved seeing Ruby and giving her a pat. She was always so happy to see everyone,” Janet says. Although Ruby no longer visits, the Knox facility still welcomes pets regularly, much to the delight of Arcare’s residents. Whether enjoying the company of friends, a myriad of social activities or unconditional love of resident pets, there is no denying the move into residential aged care can herald the beginning of a rewarding and supportive lifestyle. These stories were originally published on arcare.com.au and reproduced with permission of Arcare Aged Care.

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continued from page 55

Services that must be provided at no additional charge, for all residents who need them, irrespective of their level of care needs include:

basic accommodation related services such as beds, mattresses, linen, bedside lockers and chairs

general laundry and cleaning services maintenance of buildings and grounds utilities such as electricity and water the provision of staff continuously on call to provide emergency assistance

assistance with personal care such as bathing, going to the toilet, eating and dressing

assistance with mobility and communication assistance in obtaining specialised therapy services or a health

Aged care homes

practitioner service

meals, including special diets toiletry goods such as towels, washers, soap and toilet paper support for people with cognitive impairment like dementia social and recreational activities rehabilitation support. Additional services as appropriate to individual care needs where a fee may apply include:

goods to assist with toileting and continence aids therapy services such as speech therapy, podiatry, occupational, recreational and physiotherapy

registered nurses to assess, plan and manage care, including

complex pain or wound management, palliative care program, special feeding, dialysis and oxygen therapy.

For people with dementia, it is important to ask a home whether it offers separate or secure dementia specific units or wings. Some nursing homes may have a secure garden area specifically designed for people with dementia which is generally attached to the secure dementia unit. There are homes that cater to a specific cultural and linguistic group or may offer culturally appropriate services. See pages 236 –242 for a list of culturally appropriate care homes and services g.

Pets can help lessen feelings of loneliness and isolation, and some homes are happy to accommodate you and your pet. Some nursing homes have live-in pets. You’ll find these C listed in the directory section of this guide, starting on page 168.

Accreditation and certification

All Government funded care homes must meet required accreditation standards and demonstrate continuous improvement with regard to the quality of care and services provided to residents.

PASSION, COMMITTMENT, RESPECT & SUPPORT PRIDE IN A PLACE WE CALL … HERITAGE CARE

Heritage Care is a leading aged care provider in Australia with a growing portfolio throughout NSW and Victoria. We know you deserve the best and we pride ourselves in providing excellent quality care and services for our consumers. Our Mission is to be ‘the best … in everything we do.’ Our aged care homes are designed and maintained to the highest standards, constantly updated to maintain a contemporary environment for the care, comfort and privacy of all our consumers.

CONTACT US FOR A FRIENDLY DISCUSSION 1118 -1120 High Street, Armadale, Victoria, 3143 p: 03 9722 5870 | e: hello@heritagecare.com.au www.heritagecare.com.au

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THREE THINGS M

1 2 3

’

FAMILY Money can’t buy family. Our Vermont family has been providing care for almost 30 years. Our next generation of management and staff is committed to caring for our elders – extending our family to yours. Your parents & grandparents are our parents & grandparents. It’s what family owned aged care is all about!

HOME Money can’t buy, “I’m home!”. Transitioning to aged care can be a challenge. We seek to provide a home – not too far from a previous home. With meals cooked in-home, local staff & services, outings around the locality, & local entertainers & community groups – Vermont is not just a place to live, but a place to call “home”.

RESPECT Care... maybe, but money can’t buy respect. The residents of Vermont are not simply “care” recipients. We acknowledge our residents with the greatest of respect – they are the elders of our community. We more than simply know the phrase “respect your elders” – we have been brought up with this oft-forgotten value. At Vermont, it’s the value that shapes our work.

Hi, I’m Gerry George. I grew up in Aged Care! Contact me to talk aged care, family to family. (03) 9873-5300 or gerry@vermontagedcare.com.au or just pop in to 770 Canterbury Road, Vermont.

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The standards that must be met cover areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement, and safety and security.

Aged care homes

The Aged Care Quality and Safety Commission is responsible for the review of aged care homes. It monitors residential aged care services to ensure their compliance with the accreditation standards. You can ask the provider for the accreditation status of the home or access reports and find information about the process on the Commission’s website – agedcarequality.gov.au .

New quality standards

From 1 July 2019 a new set of Aged Care Quality Standards will come into effect. The eight new standards will replace the current standards and will have a much stronger focus on consumers to help them make informed decisions about aged care services. It aims to give consumers confidence that aged care providers will work in partnership with them and their families to deliver care that supports their health, wellbeing and quality of life. The new Quality Standards include the following focus areas:

Consumer dignity and choice Ongoing assessment and planning with consumers Personal care and clinical care Services and supports for daily living Organisation’s service environment

Park Lane Croydon

Comfort

Dignity

Privacy

Park Lane Croydon is committed to providing quality care in a supportive, safe and homelike environment while maintaining individual privacy, dignity, choice and independence. 295 - 299 Maroondah Hwy Croydon, Vic 3136 For more information call (03) 9726 1100 or visit www.parklaneagedcare.com.au (See also Willowbrae Melton)

Aged care homes

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Feedback and complaints Human resources Organisational governance Each of the standards looks at three key aspects:

What is the outcome for the consumer What is the expectation for the organisation What are the organisational requirements to show that the standard has been met

The new standards revolve around consumers, their families and the staff providing care. This partnership needs to work in order for the other seven areas to work. From 1 July 2019 all Government funded aged care homes and home care services will be measured against the new standards and organisations must be able to provide evidence of their compliance with and performance against the Quality Standards.

Charter of Rights

Supporting the new Aged Care Quality Standards is a new single Charter of Aged Care Rights, protecting the rights of consumers receiving aged care services and their right to be properly looked after, treated well and given high quality care and services. All aged care providers will have to provide a personally signed copy of the Charter of Rights to every one of their residents or care recipients, giving them or their authorised representative an opportunity to co-sign.

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1. Safe and high quality care and services; 2. be treated with dignity and respect;

3. have my identity, culture and diversity valued and supported; 4. live without abuse and neglect;

5. be informed about my care and services in a way I understand;

6. access all information about myself, including information about my rights, care and services; 7. have control over and make choice about my care and personal and social life, including where the choices involve personal risk; 8. have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions; 9. my independence;

10. be listened to and understood;

11. have a person of my choice, including an aged care advocate, support me or speak on my behalf;

12. complain free from reprisal, and to have my complaints dealt with fairly and promptly; 13. personal privacy and to have my personal information protected;

Aged care homes

The new Charter covers 14 fundamental protections stating all older Australians receiving any type of Government funded aged care supports have the right to:

14. exercise my rights without it adversely affecting the way I am treated.

REGIS AGED CARE – MADE FOR YOU Delivering the perfect combination of customised comfort and dedicated specialist care, all of our Victorian residences are designed with one thing in mind – you.

1300 998 100 | regis.com.au

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By signing the Charter you acknowledge that your provider has given you information about your rights in relation to the aged care service; information about your rights under the Charter and a copy of the Charter signed by your provider. As a consumer, you have the option of signing the Charter of Aged Care Rights however even if you choose not to sign the document you can still receive care and services. Find out more on agedcarequality.com.au or call the Aged Care Quality and Safety Commission on 1800 951 822.

Complaints

If you have concerns or are unhappy about the standard of care you are receiving, you or your representatives are strongly encouraged to firstly take all complaints to the facility management for resolution. It’s always best to address concerns rather than leaving it to escalate.

Aged care costs

If you don’t feel comfortable to deal with it yourself, you can ask an advocacy service to help you. If the matter is not resolved, you can then make complaints to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au . Anyone can make a complaint about anything that may constitute a breach of the service provider’s responsibilities to past or present residents.

Costs for residential care Aged care homes charge a range of fees to cover the cost of care, accommodation and living expenses, and these can vary enormously between facilities, and from resident to resident. Understanding the rules and seeking specialist advice from an aged care financial advisor to minimise costs, is recommended. See page 139 for more information on financial advice. Both income and financial assets affect your entitlements. The income and asset tests have been combined, to ensure a consistent fees policy. This will address the issue of asset rich, income poor residents paying for all of their accommodation and nothing for care, and the income rich, asset poor residents paying for their care but not for accommodation. The family home will continue to be exempt from the aged care assets test if occupied by a spouse or other protected person. An annual cap of $27,232.40 will apply to a resident’s means tested contribution to their care costs, together with a lifetime cap of $66,078.27 (rates as at March 2019). These amounts will be indexed. The following explanations will help you understand the costs of care in a Government subsidised aged care home. The cost of care is divided into two parts – daily care fees and accommodation payments:

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Daily fees

As a resident in an aged care home you are asked to pay a daily fee as a contribution towards the cost of care and living expenses, such as meals and refreshments, cleaning, laundry, heating and cooling, as well as social activities. In addition, the daily fee contributes to the costs for personal care including assistance with daily living such as bathing, dressing and toileting, assistance with mobility aids, therapy and certain medical and pharmaceutical services.

Basic Daily Fees

The maximum Basic Daily Fee for all permanent residents who enter an aged care home is 85 percent of the annual single basic Age Pension.

The amount also applies as the maximum Basic Daily Fee for all respite residents and is indexed, or adjusted, each March and September, at the same time as the Age Pension.

Depending on your income and level of care, you may also be asked to pay an income tested fee as part of the daily fees. This does not apply to respite residents.

How much will I pay?

If you can afford to, you will pay a basic fee of up to 85 percent of the single basic pension, a means tested (your income and assets combined) contribution to your accommodation, and a means tested contribution to your care. The maximum means tested contribution will be allocated toward your accommodation payment until the full cost is paid and then toward your care fee.

No one will need to pay a care fee greater than the cost of their care. In addition, an annual cap of $27,232.40 will apply to your means tested contribution to your care costs, together with a lifetime cap of $66,078.27 for means tested careÂ fees (Rates as at March 2019). Any income tested contributions you may have made as recipient of Home Care Packages will be taken into account in calculating lifetime care expenditure.

The treatment of the family home will not change from current arrangements, for example if it is occupied by a spouse or protected person. Even when the value of your former home is included as an assessable asset, its value will be capped at $168,351.â&#x20AC;&#x160;20 (2019 prices) so that it is only counted in determining your ability to pay for your accommodation.

Accommodation payments

Accommodation payments are different from daily care fees. They are used by the aged care home as capital funding to improve the quality of the buildings and services they provide. Not everyone pays an accommodation payment. It depends on the value of your assets and income at the time of entry into care. If you have more than $49,500 in assets and income, you can be asked to pay an accommodation payment, but you must be left with at least $49,500 in assets after your payment. (Rates as at January 2019).

Aged care costs

As at March 2019, the maximum Basic Daily Fee is $51.21 per day for all full pensioners and some part pensioners.

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Choose how you pay When moving into an aged care home, if you have the capacity to contribute to the cost of your accommodation, you can now choose how you pay for it. You have a choice of three options, however if you start with one option and change your mind, you have up to 28 days from the date you move into the care home to decide how you wish to pay.

Payment Option 1: Refundable Accommodation Deposit (RAD)

This is a single payment made to the care home and works similar to an interest-free loan.

Payment Option 2: Daily Accommodation Payment (DAP)

In this option you pay a periodic payment (usually on a monthly basis) for your accommodation; it is calculated based on the daily rate of the RAD. To calculate the daily payment equivalent of the refundable deposit, the RAD is multiplied by the Maximum Permissible Interest Rate (MPIR) and divided by 365 days. The MPIR is set by the Government and is updated every three months â&#x20AC;&#x201C; as of April 2019, it is 5.96 percent. The daily payment amount must be equivalent to the refundable deposit amount and is the maximum you can be charged per day for the room. These periodical payments are not refunded when you leave the home.

Payment Option 3: Combination payment of RAD and DAP

If you wish you can also choose to pay a combination of both a RAD and a DAP. For example, letâ&#x20AC;&#x2122;s assume the RAD is $400,000 but you want to only pay half of a deposit ($200,000) and the other as a DAP. Use this formula to calculate the DAP: (Balance of price x MPIR) / 365 = ($400,000 - $200,000) x 5.96% / 365 = $32.65 per day (MPIR from 1 April 2019). Or use our easy to use fee-estimator calculator on agedcareguide.com.au/nursing-home-fee-estimator For further information, call My Aged Care on 1800 200 422 or Centrelink on 13 23 00, or discuss with a placement consultant or financial advisor. Disclaimer - This information is a summary of the main provisions relating to aged care costs and while care has been taken to ensure that it is current on date of publication, it should not be taken as an authoritative source. Please phone 1800 200 422 for more complete, up-to-date information.

RAD and DAP

The balance of the deposit is guaranteed to be refunded when you leave the home, but only after any amounts which have been used to pay for agreed services have been deducted.

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Applying to a home

Applying to aged care homes

As soon as you have been approved by an Aged Care Assessment Service (ACAS) for Government funded residential care you can begin looking for your future home. You can do this yourself or you can hire a placement consultant to do this for you. When searching for nursing homes, decide what features are important to you. Are you looking for an extra service facility, a specific cultural environment or a facility with pets? It is important to know and understand the types of homes that are available in your area because this may affect the cost and services you receive. It is recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will allow you to get a feel for the culture of the home and its surroundings. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to move into. When you have narrowed down which homes would suit your needs and wants, it is best to apply to a number of homes to increase your chances of finding a place quickly.

Waiting for residential care Tongala and District Memorial Aged Care Service Inc RM McHale Hostel RM McHale has 42 single rooms with private ensuites and includes a secure wing for people with Dementia.

Koraleigh Nursing Home Koraleigh has 30 places and includes a wing for people with Dementia. Koraleigh has single rooms with either private or shared ensuites, and shared two bedrooms with shared ensuite.

Memorial Drive Retirement Village The village is adjacent to RM McHale and Koraleigh. It operates in accordance with the Retirement Villages Act including purchase of a life lease.

Deakin Village Deakin Village has 13 single bedroom and 2 two bedroom low rental units.

Some aged care homes may have waiting lists and the length of these varies between homes. If your situation is urgent, please inform the staff at the home. Aged care homes cannot predict or know when a vacancy will occur, so it is important to keep in regular contact with the aged care homes to ensure they are aware you are still interested in admission to their home. If youâ&#x20AC;&#x2122;ve engaged the services of a placement consultant they will monitor vacancies for you.

What happens when a vacancy occurs?

The person in charge at the aged care home will either ring you, your carer or family directly, or phone the social worker if you are in hospital. You may be asked to make a decision within hours because there are usually other people also waiting. You, or the relevant hospital worker, will need to arrange for your transfer to the home as soon as is practicable.

Purdey St, Tongala, VIC 3621 Phone (03) 5859 0800 admin@tongalaagedcare.com.au

If you are unable to move into a home straight away, you will be given seven days after you have agreed to accept the place to move in. This is called pre-entry leave.

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Welcome to Emerald Terrace Honouring a standard of excellence in Aged Care, Emerald Terrace management, along with our team of dedicated carers, provide professional and passionate care for our residents. We respect dignity in ageing in a warm homely environment, with the flexibility to cater for specific needs and requests, for clinical care, lifestyle and menu choice. We are a family oriented Aged Care facility able to cater to the needs of your loved ones with compassion and respect, with more than 20 years experience operating aged care facilities. Ideally located in the exclusive suburb of Templestowe, our facility offers wonderful views of the leafy surrounds, providing serenity and privacy for our residents. Our facility is permanently staffed to ensure our residents receive prompt and professional care 24 hours a day. Our newly extended and renovated 83 Bed Facility offers Residential, Respite and Palliative Care, embodying a home-like ambience. This exciting new state-of-the-art extension, is specifically designed to cater for singles or couples.

Emerald Terrace 1 Chivers Road Templestowe VIC 3106 Melway Reference: 33 J5

Contact our Admissions Officer for an appointment

Phone: (03) 9846 4900

Fax: (03) 9846 4911 E: reception@emeraldterrace.com.au

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Welcome to our Holistic Care

Our purpose is to promote a unique experience of choice, lifestyle and belonging for all people as they age. Residential Aged Care | Retirement Living Home & Community Care | Respite and Day Care We offer support that suits your stage of life, whether you need help in the comfort of your own home, want to enjoy a maintenance-free lifestyle in one of our vibrant retirement communities, or require 24 hour care in one of our Aged Care Centres across Australia. To book a tour, or to enquire about any of our services, contact us today on 1300 111 227 or visit our website at agedcare.salvos.org.au

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From the date of acceptance you may be charged for your care and be eligible to receive financial assistance from the Government. Be aware that if you move into an aged care home that’s not your first choice, your priority on the waiting list of your preferred home will drop. It is not acceptable to be charged any fees, or be expected to make any donation, before you formally accept a place in an aged care home.

Deciding on a home

There are a number of things to consider when deciding which aged care home will best suit your needs. The following is a brief checklist:

Is the home clean, fresh and in good repair? Are the staff warm and friendly? You want to be able to feel at ease and comfortable in communicating with the staff.

How many staff work at the home and what is the night time ratio of staff to residents?

Is the home secure, particularly at night? Are there keypad locks on the doors or are CCTV cameras installed? Does the home have the provision for you to age in place and remain as your care needs increase?

Do they offer single rooms with ensuite? If you are looking to move into a home with your spouse, is

Deciding on a home

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this provision available?

Are clothes laundered on or off site? Does the room have access to a private phone line, internet connection or pay TV?

Are the floor coverings clean and fresh, or is there an odour throughout the home?

Carewest Group has developed Allanvale Private Nursing Home into a leading family focused home.

Is the room temperature comfortable for you, and are you able to control your own room temperature?

Relaxing courtyards, highly skilled and professional staff, you will have peace-of-mind while your loved one retains their independence, freedom and choice.

What personal items and furnishings can you bring into the home, and what provisions are there for storage of personal items?

Inspect the kitchen if possible, and find out if meals are cooked on site or are delivered.

Feel Comfortable at a home where the staff are committed to you

Are the meals flexible and will they meet your

• • •

Are there spaces for you to meet with family and friends and

•

special requirements?

to celebrate special events?

If you like pets, find out if the home is pet friendly and either has pets at the home or a visiting pet program.

Be sure to enquire about the range of activities available and entertainment programs. These are vital for your ongoing wellbeing. Equally beneficial are outdoor areas or gardens; if relevant, check whether they are secure. Other services you may be looking for include hairdressing salon, on site café, a chapel or provision for church services.

•

Registered Nurse On-site 24/7 Government Funding Regular Outings, Social Events & In-house Activities Program Nutritionally Balanced Meals Prepared Using Fresh Quality Produce Services Include Physiotherapy, Speech Pathology, Dental, Hearing & more ph: (03) 9369 4122

38-40 Ascot Street Sth, Altona Meadows

email: info@carewestgroup.com.au visit: www.carewestgroup.com.au

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Menarock

LIFE

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Moving into a home The process of moving in is often referred to as the â&#x20AC;&#x2DC;admission processâ&#x20AC;&#x2122; and starts with an initial introduction, orientation and assessment. During the assessment a staff member will gather information including medical conditions, family history, food preferences, social and recreational likes and dislikes, and interests. This information will be used to create a care plan. The care plan is updated regularly and you can request to see a copy at any time.

What can you bring with you?

Your aged care home will already have most of the furniture and furnishings, such as beds, chairs, wardrobe, curtains and floor coverings, so it may be helpful to directly ask the home what you can bring with you.

Personal items

Having personal belongings around you may help you to feel at home in your new environment. Some people may like to bring family photographs, their favourite films, books, music or other treasured items.

Clothing

It is important to ensure that personal clothing is properly labelled. Most nursing homes will launder your clothing either on site or through a laundry service. Bring enough clothing to allow for items being washed as it might take a couple of days before clean laundry is returned to you. Because of the large volume of washing nursing home laundries often use commercial washing and drying machines so make sure your clothes are machine washable and labelled with your full name.

Continence aids

Residents with higher level care needs, who require products for the management of incontinence, will have these provided by the aged care home. Other residents may be required to purchase these items.

Radios, TVs, computers, digital clocks

Residents can bring with them their preferred electrical and electronic items. Each item will be checked, tested and tagged for use.

Furniture

It is quite common to have space available for some items like a favourite chair, small table, dresser and bedside light, but itâ&#x20AC;&#x2122;s best to check with the aged care home what and how many items you can bring.

Moving into a home

Family members and carers are welcome to assist in identifying social and care needs.

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Moving into a home

Medication

It is important that you bring all prescription medication you’re currently taking with you on admission. Care staff will manage and administer the medication to ensure safe and quality use of your medicines. Topical creams, herbal remedies, vitamins and elixirs, which are non‑prescription items, should be declared to the staff.

Toiletries

The aged care home supplies the basic necessities such as toothpaste, soap and toilet tissue. Specific items or particular brands need to be purchased at your own expense.

Mobility and wheelchairs

Wheelchairs, scooters, walking frames, and other mobility aids will be assessed to ensure that these are appropriate to your current situation. The maintenance and upkeep of scooters and wheelchairs is your responsibility.

Making the transition

Once you have been offered a place in an aged care home, it is also important to organise your medical and financial matters, and who you will need to tell about your move.

The Alexander Aged Care Centre is an architect designed modern facility. We are accredited by the Department of Health and licensed to care for 90 residents. We also have a 10 bed memory support unit. ♦ Respite program

♦ Smart Television

♦ Relaxing courtyards providing a pleasant outdoor experience

♦ Airconditioning

♦ Rooms have ensuite and emergency buzzer

♦ Registered Nurse 24/7

♦ Telephone

♦ Security System

♦ Hydronic Heating

The Alexander has a wonderful Lifestyle program which includes pet therapy, outings and entertainers. All catering, cleaning and laundry is done on site by our qualified staff. We offer a delicious menu which is reviewed by our dietitian to ensure our residents receive appropriate nutrition, hydration and variety. Families and friends are always welcome and invited to visit at their convenience. We would be more than happy to walk you through, introduce you to The Alexander and answer any questions you may have.

THE

ALEXANDER

1720 Dandenong Road, Clayton VIC 3168 www.thealexanderagedcare.com.au P: (03) 9548 7366 F: (03) 9548 7344 E: contactus@thealexanderagedcare.com.au

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“I didn’t want my children to have to make that difficult decision when the time came,” BARBARA BENETAS ST GEORGE’S

BENETAS, A PLACE TO BE YOU Every person is unique, and we have a range of aged care services to suit you Receiving aged care services doesn’t mean that you stop living your life. Benetas provides personalised care, allowing residents, like Barb, to live in an environment that supports her passion for craft, her love of midnight snacks and her natural instinct to care for her friends. Aged care including new, state-of-the-art aged care apartment-style living Home Care Retirement Living Allied Health

Caring as only a family can.

With our our six six beautiful beautifullocations locationsacross across Victoria, we we welcome welcomeyou youto tocome comeand and meet our friendly, friendly,caring caringstaff staffand andtake take meet our a personal guided guidedtour. tour. a personal At At McKenzie McKenzie we we know knowhow howmuch muchititmatters mattersthat thatyou youfeel feel comfortable, can enjoy your own space and have your comfortable, can enjoy your own space and have your treasured treasured belongings belongings around aroundyou. you.Also Alsothat thatyou youreceive receive all the care you need. As an Australian, family-owned all the care you need. As an Australian, family-ownedaged care McKenzie createscreates environments that really agedgroup, care group, McKenzie environments thatfeel like home. With a range of arooms, plenty of choice really feel like home. With rangethereâ&#x20AC;&#x2122;s of rooms, thereâ&#x20AC;&#x2122;s for you or your loved one. plenty of choice for you or your loved one.

Call now for more information: Call now for more information:

1300 899 222 | mckenzieacg.com 1300 899 222 | mckenzieacg.com

Lynbrook Park Lynbrook Lynbrook Park Lynbrook Rosebrook Rosebud Rosebrook Rosebud The Ashley Reservoir The Ashley Reservoir Sutton Park Melton South Sutton Park Melton South Charlesbrook Templestowe Charlesbrook Templestowe Newmans Newmansononthe thePark ParkTemplestowe Templestowe

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If you have not done so already, this is a good time to talk to your loved ones about your wishes for your future medical care. Writing your wishes in a letter or statement can help guide health professionals and those close to you if you become seriously ill or injured and are unable to make decisions about your own care. This is called an Advance Care Directive and it should include clear and specific details about treatments you would accept or refuse. Keep your Advance Care Directive in a place that is easily accessible and share the document with your doctor and loved ones.

Who should you tell about your move?

It is recommended that you tell your family, carer, friends, neighbours, and any health professionals, such as your doctor or pharmacist, that youâ&#x20AC;&#x2122;re leaving your home to enter an aged care home. If you need to change doctors, you can ask to have your medical history sent to your new doctor. It is also a good idea to keep track of this and make a note of your current medical treatments and medication so you can discuss this with your new aged care home as part of your care plan.

Cumberland Manor

Moving into a home

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Cumberland Manor Aged Care is a 74-bed residential aged care facility. It is fully accredited and has spacious individual and common living areas. We are located 13 km to the west of Melbourne CBD, 2km from Sunshine Marketplace shopping centre and in close proximity to Sunshine College and Victoria University. There is public transport directly to Highpoint Shopping Centre, Sunshine Plaza shopping centre and Sunshine Railway Station bus route 408. We take pride in maintaining a homely environment and delivering the highest quality care with our own personalised care approach. Fully trained, qualified, committed and dedicated staff provide quality care for the residents 24 hours. Cumberland Manor believes in cultural diversity and has strong community links with religious and ethnic organisations as well as local schools and tertiary education.

Meals are cooked in the premises by our head chefs with a variety of fresh food selections and attention to special diets and food preferences. Services provided: l Ageing in Place, low to high level care and dementia care

l Referrals to specialist services

l Single and twin share with ensuite

l Hairdressing, massage/physiotherapy and music therapy

l 24 hour emergency call system

l Leisure and lifestyle programs

25-27 Wiltshire Street, Sunshine North VIC 3020 T: (03) 9311 7079 F: (03) 9311 7048

www.cumberlandmanor.com.au E: info@cumberlandmanor.com.au

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Daily living in a nursing home

Daily living

Moving house is often stressful and it may take time to settle into your new environment. Here’s what you can expect from life in a nursing home. If you are thinking about moving into a nursing home you’re likely to experience a massive range of emotions, varying from relief and excitement to uncertainty and apprehension. Living in a nursing home will be different and it may take a while for you to settle into your new life. Generally life in a nursing home will be easier for you, and many residents have reported they actually enjoy an enhanced quality of life and improved social life, since they moved.

It’s your home

While areas such as the dining room and lounge are communal, your room is your own. Nursing homes positively encourage you to bring personal items for your room, such as pictures, photos, ornaments, furniture throws and smaller pieces of furniture. Find out prior to moving what extra personal belongings you can bring so you can still enjoy the things which have meaning to you.

Caring for older residents in Boroondara so that they feel good and live well Boroondara Aged Services Society is a leading community-based, not-for-profit provider of Residential and Community aged care services in Boroondara and surrounds. We provide high quality care and services across a broad range of areas including residential services at Faversham House and unique dementia care at Maranoa House.

Faversham House

Maranoa House

Residential Aged Care Services

Dementia Day Centre

» individualised and supported care

» home-like environment for people living with dementia

» interesting and stimulating lifestyle program

» stimulating planned activity groups

» fully trained and qualified staff » a home away from home » refurbished in 2019

» fully qualified and trained staff » mens group

» carer support

BOROONDARA AGED SERVICES SOCIETY PHONE

03 8809 4000 basscare.org.au

WEBSITE

admissions@basscare.org.au @BASScareAgedCare

FACEBOOK

C helte n ham M A N O R Gre enwo o d M A N O R

Let our family care for your family

Who we are

BOOK A T OUR SO WE CA N SHOW YOU A ROUND!

• We are a family owned business • We have proudly set the standard delivering premium care and comfort to Victorian families for over 25 years • We absolutely love what we do

Features Include

How we help you

• Fully Accredited

• We are aged care specialists who appreciate and understand the needs of the elderly • We invest in highly trained staff to ensure your family has the support, certainty and comfort they need • We pride ourselves on our quality of food, fresh produce and menu diversity

• 24 Hour Nursing Services • Large Rooms and Couples Apartments • Quality Menu Choices • Diverse Lifestyle Program • Day Spa Cheltenham

Why you would enjoy living with us

• Café Cheltenham

• You will appreciate belonging to a caring community • You can pursue your passions, with a wide range of activities to compliment your new lifestyle • You will feel confident and secure all your needs are being met • For your social enrichment we welcome your family and friends to visit anytime

• Physio Program • Theatre • Hair Salon • Facility Bus

Gre enwo o d

C helten ham

617 Lower Dandenong Road, Dingley VIC 3172 Contact Sherrin (03) 9551 5676 office@greenwoodmanor.com.au

10 –12 Bendigo Street, Cheltenham VIC 3192 Contact Tina (03) 9584 1111 office@cheltenhammanor.com.au

DPS ID 16132

DPS ID 15569

www.greenwoodmanor.com.au

www.cheltenhammanor.com.au

MANOR

Quality • Family • Caring

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Social aspects and routines

Daily living

The chances are you’ve moved from living in a house on your own or with a partner, so you’ll need to get used to a few more people being around. However, the choice is yours as to how social you want to be. You can choose to be social in the communal areas and spend time with other residents or simply find a quiet corner or remain in your room to enjoy your own company. Nursing home staff are generally friendly and outgoing, and they will respect your need for privacy. Many nursing homes have strong links to the local community. You can choose to get involved with activities such as meeting local school children or other people from other groups. As well as adjusting to new people, there may be some changes to your daily routines, such as slightly different meal and shower times.

Multiple activities

Nursing homes offer many social aspects and multiple activities such as exercise classes, religious services/classes, bingo, arts and craft, concerts and outings. It doesn’t mean you have to take part – you still decide what you want to do. You can continue to enjoy your usual activities outside the nursing home, such as attending any regular classes or meeting friends in your favourite coffee shop. The choice of how you spend your time is yours.

Waverley Valley is devoted in helping care recipients age gracefully. With an emphasis on holistic care of their physical, mental, emotional, social, and spiritual welfare. Each care recipient has a specific Care Plan developed for them by a registered nurse upon admission and reviewed regularly. Waverley Valley aged care is a very peaceful and quiet location, ideally situated close to a park with safe walking paths and the Glen Shopping Centre. FEATURES • Medical Director • Multiple lounge and dining areas • Pleasant and aesthetic external environment • Air-conditioned Mercedes facility bus for outings • Registered Nurse on-site 24 hours

WAVERLEY VALLEY AGED CARE

29-33 CHESTERVILLE RD, GLEN WAVERLEY VIC 3150 P: (03) 9887 9111 ● F: (03) 9887 8200 E: reception@glenvoir.com.au ● www.waverleyvalley.com.au

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Partners and pets

While most homes do not allow residents to have their personal pets, a lot now have ‘live-in’ animals such as cats, rabbits, dogs and birds. Some nursing homes also arrange for a variety of animals to visit regularly.

Family and friends

Your family and friends are always encouraged to visit and many nursing homes also have special areas available for private functions – this means you can still hold special events for family and friends in your nursing home.

Going on a holiday

When you live in an aged care home you can still go on a holiday. You can leave the aged care home for up to 52 nights in a financial year. This is called ‘social leave’. The Government will continue to pay subsidies on your behalf to the aged care home and you still have to pay your daily fees and income tested fees. If you are away for longer than 52 nights the Government will stop paying subsidies and you may be asked to pay any owing amounts to the aged care home. The 52 night rule can not be extended.

Daily living

Some homes offer rooms for couples in the form of adjoining rooms, double rooms, or even a single unit for couples. This means couples can continue living together even if they have different care and support needs.

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Resident Agreement

Resident Agreement The Resident Agreement is a legal agreement between you and your aged care home. Before you move in, an aged care home will offer you a Resident Agreement to sign, which may cover things like the services you will receive, the fees to be paid and the rights and responsibilities you have as a resident of the home. Your Resident Agreement should include the following:

the policies and practices used to set your fees and charges; the level of daily fee you’ll be asked to pay; any extra services you’ve agreed to receive, and their costs; any circumstances where you might be asked to leave and how the aged care home will help you find somewhere more appropriate;

your rights and responsibilities as a resident in your new aged care home;

your aged care home’s responsibilities to you as a resident; how the aged care home will deal with any complaints you, your carer, friends or family may make; and

any other matters agreed between you and the aged care home’s manager, within the requirements of the Aged Care Act 1997.

Willowbrae Melton

Comfort

Dignity

Privacy

Willowbrae Melton is committed to providing quality care in a supportive, safe and homelike environment while maintaining individual privacy, dignity, choice and independence. 116 Centenary Avenue, Melton Vic 3337 For more information call (03) 8746 3000 or visit www.willowbrae.com.au (See also Park Lane Croydon)

Helping you live in your world. We speak your language!

Our cultural background is very important to us. Language, experience and memories make us who we are. Understanding culture, speaking your language and understanding what is important to you. This is central to all that we do at MiCare. This is our culture. Our Residential Homes provide respite, dementia and palliative care. As your needs change you can stay in your familiar surroundings. Margriet Manor and Overbeek Lodge are situated next to each other in the green surroundings of the Dandenong Ranges. Avondrust Lodge is located in Carrum Downs, at only a short drive from the beach and walking distance to the shops. Each Home is divided into smaller households with spacious living areas. MiCare is committed to the Eden Alternative™. This is a philosophy of creating a vibrant community where children, pets and plants are part of daily life. The Eden Alternative™ has improved the wellbeing of Residents and those who care for them. It focuses on relationships and empowering Residents to making their own decisions.

Victoria residential homes

● Avondrust Lodge Carrum Downs ● Margriet Manor Kilsyth ● Overbeek Lodge Kilsyth

Queensland residential homes

● Prins Willem Alexander Lodge Birkdale

Other services ● Friendly Community Visiting ● Men’s Sheds ● Telelink ● Social Support Groups ● Café Bazaar

To book a tour today please call 1800 MiCare (1800 642 273)

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Call 1800 MiCare (1800 642 273) ● email info@micare.com.au ● visit www.micare.com.au

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When do I sign?

Resident Agreement

If you choose to enter into a Resident Agreement, you don’t have to sign it at the time it is offered. You may want to take time to ask your friends, family, carer, financial advisor or legal practitioner for help to go through the agreement, although you don’t have to. While there is no time limit for signing the Resident Agreement, it is in your best interest to finalise the Resident Agreement as soon as you can, as it covers your rights and responsibilities.

Can I withdraw from the Resident Agreement?

Should you change your mind, you can withdraw from the Resident Agreement within 14 days of signing. You will need to let your aged care home know straight away, in writing. You will still need to pay your care fees and charges for care you’ve received during the 14 days. If you’ve made any other payments to your provider during that time, you are entitled to a refund.

Can I change the terms of the Resident Agreement? Changes can only be made to the agreement if both you and your aged care home agree. If you wish to change your agreement, you’ll have to give the home notice of your intention to do so, preferably in writing.

What if I need help understanding the agreements?

Since the Resident Agreement is a legally binding document, it’s important you understand everything in the document before you sign it. If you

Is caringby for a loved one becoming overwhelming? Trusted the Werribee Community for over 40 years Manor Court provides caregivers the opportunity to take time out for themselves by providing 100% peace of mind that a qualified team are providing exceptional, dignified care in a comfortable environment. Respite Care Services Tailored Lifestyle Programs Daily Care Assistance Qualified team of Registered Nurses and Carers including Division 1 Nurse who is on call 24 hours

Facility Transport and Free Parking

Consistently Government Accredited Access to Key Medical Services

P W

5 Hogan Grove, Werribee Vic 3030 (03) 9742 0699 F (03) 9742 5004 www.manorcourt.org.au

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have any questions, you should ask your new aged care home. It’s their responsibility to make sure the agreements offered to you are clear. You can also ask your family, friends, carer or a legal practitioner to help you understand the terms of your agreements. The proposed agreements may not automatically include all the things that you think are important, so it is a good idea to check. If you’re having language difficulties because the agreements aren’t written in your preferred language, you can contact the Australian Government Translating and Interpreting Service (TIS) on 131 450. TIS covers more than 100 languages and is available 24 hours a day, seven days a week, for the cost of a local call.

What if I am not able to sign the agreements?

If you understand your agreement and want to sign it, but are physically unable to, you can ask someone with the legal authority to sign on your behalf, such as someone who holds Power of Attorney for you.

Rights and responsibilities

Your rights and responsibilities will be the same as those of every other resident. To make sure your rights and responsibilities are protected, there is legislation that all aged care homes funded by the Government must follow. The Charter of Residents’ Rights and Responsibilities will be displayed in your aged care home, or you can ask your home for a copy when they offer you your Resident Agreement.

Resident Agreement

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LOW & HIGH CARE AGED CARE - a HOME away from HOME

An Aged Care Home owned and run by Nurses They say if you want something done right, do it yourself – so we did. 17 Derwent Street, Ringwood Nth.

Call us: 1800 00 17 17

PERMANENT AND RESPITE CARE with medical and psychiatric nurses

Eastland Shopping Centre

www.delladale.com.au

•

email: info@delladale.com.au

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Extra services

Some aged care homes provide ‘Extra Services’ such as a higher standard of accommodation, increased entertainment options and more diverse food choices. Extra service homes have approval from the Australian Government to offer these additional hotel type services and they come at an additional cost to the resident. ‘Extra Service’ only refers to the standard of accommodation, meals, food and entertainment, and not to the level of care which is legislated to be of a high standard across all aged care homes. Services delivered and cost may vary between providers and they should be outlined in your Resident Agreement.

Extra services

In some cases, the whole of the home is ‘Extra Service’, while in others, a distinct part of that home, such as a separate building, wing or unit is dedicated to Extra Service. Some of the extra services you might be offered include:

A bigger room internet daily newspaper satellite TV phone choice of meals selection of beverages including wines, beer and spirits special therapies such as massage, aromatherapy or podiatry leisure/entertainment facilities.

Fees

Extra service fees are set by the provider and approved by the Australian Government. This is an additional charge on top of the basic daily care fee, accommodation payment all residents pay, and any means tested fee. Some providers may offer rooms with a non-optional extra service package. You can only take up the room if you agree to and pay for the extra services offered. Other providers may offer extra services as an optional package that you can choose or cancel at any time. In this case, switching from general residency to Extra Service residence within the same home, does not change the accommodation payment you have already agreed to when entering the home and the provider cannot charge a new or additional accommodation payment.

Additional Services

All people in aged care homes have the option to purchase additional services such as entertainment or lifestyle choices for an extra fee. Providers can not charge additional services fees for anything that is part of the normal operation of the nursing home and you have to agree to these charges before they are being delivered. See pages 215 -216 for a list of aged care homes that offer Extra Services.

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Quality of Life, Quality of Care

Anzac Lodge Nursing Home

Bethel Aged Care

enquiries@anzaclodge.com.au

enquiries@bethelac.com.au

P (03) 8467 2222

P (03) 9353 5000

Anzac Lodge has been providing high quality, culturally appropriate care since 1997. With picturesque gardens, delicious Italian cuisine and Italian speaking staff on many shifts, Anzac Lodge offers a homely and supportive multicultural environment like no other.

  

Caring, fully qualified and experienced staff Spacious, clean, homely rooms, perfect for couples or singles Delicious and freshly cooked onsite meals



Bethel Aged Care is a spacious, luxurious residential aged care facility with large single rooms and attached ensuites. Our wonderful staff will help provide a sense of belonging to each resident. With tailored lifestyle programs, you can be confident your loved one is receiving excellent all round care.

  

Onsite laundry services Landscaped secure courtyards and vegetable gardens RAI satellite TV available throughout

Respite opportunities available

We take pride in caring for your loved one in a homely environment

www.anzaclodge.com.au

www.bethelac.com.au

Residential Care? Home Care? Choose MiCare!

It’s all in our name. MiCare or Migrant Care, is Australia’s leading provider for people from a culturally and linguistically diverse background. We understand your culture and speak your language.

The MiCare difference . . . ● Ethos which embraces cultural diversity from within our Board of Directors and throughout the organisation ● Staff who are bi-lingual, bi-cultural and are able to understand the differences within and between cultural groups ● Lifestyle programs or activities specific to particular cultural groups ● Care based on the abilities of the individual rather than their illnesses ● Family friendly involvement in care and entertainment ● Ambience of rooms in residential care that provide comfort and familiarity www.facebook.com/micareltd

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Please call 1800 MiCare (1800 642 273) for more information MiCare Residential Aged Care Facilities and Home Care Services Avondrust Lodge 1105 Frankston-Dandenong Rd, Carrum Downs, Victoria Overbeek Lodge 736 Mount Dandenong Rd, Kilsyth, Victoria Margriet Manor 722 Mount Dandenong Rd, Kilsyth, Victoria Prins Willem Alexander Lodge 62 Collingwood Rd, Birkdale, Queensland Home Care Services Victoria & Queensland

Tel: (03) 9788 9020 Tel: (03) 9728 7450 Tel: (03) 9728 7400 Tel: (07) 3822 0800 Tel: 1300 064 064

www.micare.com.au

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Meeting the needs of all cultures For many older Australians, leaving their home to move into residential care is a lifestyle change that can lead to an emotionally challenging experience. This transition can become more challenging for older people from culturally and linguistically diverse (CALD) backgrounds requiring access to residential and community aged care services that are sensitive to meeting their specific cultural, spiritual, dietary and linguistic needs.

It is also common for people from non-English speaking backgrounds who have developed dementia to forget the English language they have learnt and revert to their original mother tongue even though they may have lived in Australia for many years.

A growing focus

Meeting the needs of the nation’s older people from Culturally and Linguistically Diverse (CALD) backgrounds has been a growing focus of the Australian Government, especially over the past 12 months. The highly complex nature of meeting and understanding the needs of ageing CALD Australians is being increasingly recognised by Government with emphasis and focus also being put on the risk factors specific to CALD Australians that can affect their ageing experience. Providing suitable cultural care has been associated with huge health and wellbeing benefits for this growing group of older Australians which has led to the Government’s introduction of a number of initiatives specific to CALD elders and their care. Some of the government-led initiatives recently introduced with the aim of providing better care to CALD Australians, and thus bettering their ageing experience, have been the CALD Aged Care Strategy Review (2017) and a series of dementia films and a mobile app for CALD seniors and their families to “cut through communication and cultural challenges” to help reduce the delay in diagnosis seen in CALD seniors, and to lift awareness in familiar languages.

Cluster facilities

Facilities with clusters for CALD older people generally consist of three or more residents from a similar background and staff who speak their language. Cluster facilities also make an extra effort to focus on meeting the cultural, spiritual, dietary and social needs of CALD residents.

Cultural services

For example, people who migrated from southern and eastern Europe in the 1950s and ‘60s, or from Asian countries in the 1970s and ‘80s, and who are now in need of aged and community care services, will be much more comfortable and secure receiving care from people who understand their specific cultural needs.

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The aim of clustering is to:

Enhance the quality of care provided to residents from CALD

Cultural services

backgrounds in residential aged care facilities

Promote and facilitate access to residential aged care facilities for people from CALD backgrounds

Enable residents to observe religious, spiritual, cultural and personally significant events

Improve communication between staff and residents Maintain dietary customs according to the CALD backgrounds of residents’ religious and cultural preferences

Provide social and activity programs that appropriately cater for the needs and interests of CALD residents.

Some mainstream residential aged care facilities have informal ‘clusters’ that cater for the needs of older people from diverse backgrounds. There are also ethno-specific aged care facilities that have formally entered into a contract with the Australian Government to, wherever possible, meet the needs of a specific ethnic group.

Supporting older multicultural communities

It is expected that by 2021, more than 30 percent of Australia’s older population will have been born overseas, mostly in a non-English speaking country.

. T I . S A . CO e r a C d Age s e c i v r e S We are proud to provide a vast range of services tailored to our aged: • In-home support services to enable them to continue living independently in the community • Social Support Groups offering socialisation with their peers within a safe and supported environment • A friendly visitation service by trained Italian-speaking volunteers at home or in residential care facilities

Our professional, experienced and qualified Italian-speaking staff come from the very same background as your loved ones and possess a unique understanding of their cultural needs. For further information on how we can assist you, call: 03 9349 9000 Or email us at: agedcareenquiries@coasit.com.au Also visit our website www.coasit.com.au

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Cultural services

With an increasing ageing and migration population, it is essential that Australian aged care services and communities have the capacity to respond to the unique needs of people from Culturally and Linguistically Diverse (CALD) backgrounds.

Partners in Culturally Appropriate Care

Partners in Culturally Appropriate Care (PICAC) is a national initiative, funded by the Australian Government, designed to improve aged care service delivery for older people from CALD communities. The PICAC initiative has resulted in:

More aged care service providers delivering culturally appropriate care to older CALD people

Better access for older CALD people to culturally appropriate residential and community care services; and

Older CALD people having a greater capacity to make informed decisions about residential and community based aged care.

Through training, workshops and information resources, the PICAC program aims to equip and support residential and community aged care service providers to deliver culturally appropriate care. Call (03) 4229 7566 to find out more about PICAC across Victoria.

Tabulam and Templer Homes for the Aged provides residential aged care and accommodation to people who are diverse in language and culture.

Care that speaks to

Situated at the foot of the Dandenongs, our spacious Bayswater facility features:

- A busy Lifestyle calendar including activities, outings and entertainment - Chef prepared multi-cultural meals - Café with speciality cakes and pastries, open 7 days, 10am to 4pm - Outdoor courtyards, a library and quiet areas - Onsite Naturopath and Myotherapist - Onsite hairdresser - Pet friendly rooms - Accommodation for singles and couples - Permanent and respite care - Specialist care for residents living with Dementia - 24 hour registered nurses on site - Visiting doctors and Allied professionals - Various room types available - Home Care also avaliable

NEW WING TO OPEN IN 2020

Speak to us about your personal needs: Call (03) 8720 1333 ttha.org.au

31 - 41 Elizabeth Street Bayswater VIC 3153

Residential Aged Care

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Cultural services

Community Visitors Scheme

Older people with a multicultural background, especially those who have very few or no family members living close by, are at an increased risk of becoming socially isolated. Having a volunteer come visit you on a regular basis, who speaks your own language, who you can talk with about your home country or who can help you stay connected to your own community can reduce your loneliness and isolation. A Community Visitors Scheme initiative supports senior citizens living alone or in aged care facilities who speak languages other than English through a network of volunteers who may come for a chat over a cup of tea, take you for a walk or can go to community events with you. Call (03) 9845 2800 to find out more about the Community Visitors Scheme in Victoria.

Breaking language barriers

Healthcare professionals in General Practice treat patients from a diverse range of cultural and linguistic backgrounds. A significant proportion of the Australian population speak a primary language other than English. Patients with limited English proficiency may be less likely to adhere to medication regimes and follow-up plans. They may also have a decreased understanding of their diagnosis, and overall, less satisfaction with their care.

IRH (Isomer Retirement Home) is a 50 room boutique aged care home located within the beautiful plains of Lysterfield. Owned and supported by the Islamic Society of Melbourne Eastern Regions, our residents enjoy a nurturing multicultural environment where individual care is paramount. Our residence offers: • • • •

Single rooms with full ensuites Registered nurses 24 hours a day Fully funded rooms available A harmonious home atmosphere

To book a tour, please visit

www.isomer.com.au

(03) 9752 9455 info@isomer.com.au

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Language assistance will ideally be provided by a professionally trained medical interpreter, but can also come from multilingual staff, family or friends. By understanding the benefits of an interpreting service, healthcare professionals may help facilitate culturally competent care. It is vital staff in the aged and community care sector also have sufficient awareness and understanding of the needs of patients from diverse cultural groups, and what constitutes an effective culturally appropriate service. Health professionals are encouraged to ensure all health and personal care plans and reviews identify and support the cultural, linguistic and spiritual needs of care recipients. The use of professional interpreting services when health and personal care plans are developed and reviewed may also be valuable. The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Government. The service covers more than 100 languages and is available 24/7 on 131 450. See pages 236 –242 for a list of aged care homes and home care package providers in Victoria who can meet the needs of people from a range of cultures.

COMMUNITY AGED CARE We Put the Jewish into Home Care! Jewish Care’s home care services are specifically designed to help older people and people living with a disability to live in their own home, for as long as possible. Jewish Care is here to help 24/7, with services including: • Personal care • Home help/laundry assistance • Shopping assistance • Transport to/from medical appointments • Case management and service coordination • Assistance with Government funding • Consultations to make your home safer and give you confidence with the latest equipment and aids • Respite • Support for Holocaust Survivors

Contact our friendly Front Door team on 8517 5999, info@jewishcare.org.au to find out more, or visit jewishcare.org.au

Cultural services

Access to high quality medical interpreter services may improve the quality of care for these patients.

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A well earned rest Taking some time off from caring is crucial and known as ‘respite’. Respite can be provided in your own home, a community setting or an aged care home. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and by community care services under the Commonwealth Home Support Programme (CHSP). Accommodation and services include:

day care centres that provide respite for a half or full day;

Residential respite

in home respite services, including overnight, home and personal care services;

activity programs; a break away from home with a support worker; respite for carers of people with dementia and challenging behaviours;

respite in an aged care home or overnight in a community setting; and

respite for employed carers and for carers seeking to return to work.

Eligibility

Centre Based Respite Care

Serving the community for over 40 years

Trinity Manor is a unique, family owned aged community that offers Quality Permanent and Respite care. Qualified Trinity staff are available to assist 24 hours a day in a comfortable and relaxed environment. We are an Elder-Centred Community where variety, spontaneity and companionship are used to promote an enriched life. BALWYN

BURWOOD

GREENSBOROUGH

A 77 bed home which offers Ageing in Place and a Dementia specific area. This is an Extra Service facility which has single rooms with ensuites as well as large suites available. We offer quality nursing care, reliable regular staff, choices of meals/beverages and an extensive lifestyle program. This site is also pet friendly.

A 45 bed home which offers Ageing In Place. We offer affordable rooms (also caters for supported residents), quality nursing care, reliable regular staff and a fun filled lifestyle program. This site is also pet friendly.

Opening March 2019, Greensborough is a 112 bed state of the art home offering all levels of care to the community.

RESPITE PERMANENT CARE

PLACES NOW AVAILABLE T 03 9091 5200 www.trinitycare.com.au

BALWYN | BURWOOD | GREENSBOROUGH

Nazareth Care is a proudly not-for-profit Catholic organisation caring for people of all denominations

WE VALUE THE INDIVIDUAL YOU ARE Let us make you feel at home • We value lifestyle and community: extensive wellness and lifestyle programs • On-site kitchen – caters to all needs: daily variety and delicious meals • Excellence in clinical care: qualified carers and registered nurses on site 24 hours a day • Care overseen by multi-disciplinary team: Nursing, Medical and Allied Health professionals • Sisters of Nazareth offer pastoral care, providing for your spiritual and emotional needs

Our Houses offer all levels of affordability for: • Respite care • Permanent residential care

FIND OUT MORE Visit our website sistersofnazareth.com/region/ australasian-region/ to find the House for you OR Aged Care Guide online agedcareguide.com.au/providers/nazareth-care

We understand how difficult the decision to move to Residential Care can be. Contact our knowledgeable and empathetic staff and organise a visit to one of our Houses.

Nazareth House Ballarat 218 Mill Street, Ballarat

(03) 5329 5100

sistersofnazareth.com/service/ nazarethhouse-ballarat/

Nazareth House Camberwell 16 Cornell Street, Camberwell

(03) 9830 5022

sistersofnazareth.com/service/ nazareth-house-camberwell/

LOVE

•

COMPASSION

•

PATIENCE

•

RESPECT

•

JUSTICE

•

HOSPITALITY

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Cost

Frequently asked questions about moving into an aged care home . . . Making the transition to residential aged care can be daunting and a life‑changing experience. It’s important you make the move confidently and know what to expect. Here we answer a few common questions about moving into an aged care facility.

How will I know when it’s time to move into a nursing home?

Making the decision to move into a nursing home comes at different times and for a variety of different reasons, all depending on the person, their care needs, their support network or financial status. Common reasons for making the move from home to a nursing home can be:

Unsuitable personal care in your own home – this can mean that

you require higher personal care support than you are able to access at home.

After a crisis – whether it be a fall or medical episode, a crisis of any kind can play a part in making the decision to move into a nursing home to ensure you get the 24 hour support and care you need.

Temporary respite or short-term recovery – access respite in a nursing home when your carer is away.

Is there a trial period to see whether I like the home? It is important to make sure you are happy with the nursing home you are moving into and be confident it will meet your needs because it is going to be your new home.

‘Trialing’ a nursing home by booking in for temporary residential respite will give you a taste of what life is like living in the nursing home and may help you in making that final decision of if it is the right home for you. It may also be beneficial to visit the nursing home at different times and on different days to see what staffing levels are like, what activities are on, and to talk to different people about the place.

How will I know if the home is of good quality?

There are a number of ways that you can look into the quality of a nursing home – ranging from sourcing other people’s personal experiences,

Frequently asked questions

You can read more about accessing respite at home on page 42.

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right through to experiencing it for yourself. Some of the best ways that you can get an idea on the quality of a nursing home is by:

Speaking to people living in the home – if you are visiting or on a tour, take the time to talk to other residents and even staff about their thoughts and experiences of the nursing home.

nursing home is a great way to get a feel for a place and the people within it.

Frequently asked questions

Look to the Aged Care Quality and Safety Commission – this

governing body assesses and reviews all Australian nursing homes against set standards of care which are available online and accessible by you or a loved one.

Consumer ratings – on our website AgedCareGuide.com.au we have launched an online consumer ratings engine which allows you to view real people’s ratings and reviews of individual nursing homes and the nursing home responses, all in one place.

How long can I stay at an aged care facility?

You are able to stay at an aged care home for as long as you want, or need. However you may wish to leave your current aged care home to move to another if:

you have been accepted to another aged care home which may better suit your health care needs; or

if you have been asked to leave.

Can the aged care home ask me to leave?

An aged care home might ask you to leave, with 14 days notice, if: they are closing; they can’t provide the type of accommodation and care you need; you haven’t paid your fees within 42 days after they fall due, for reasons within your control; or if you intentionally cause serious damage to the aged care home or to another resident or employees.

Am I free to ‘come and go’ as I please?

You are able to leave your aged care facility for up to 52 nights in a financial year. This is called ‘social leave’. While you will still have to pay your daily fees and income tested fees, the Australian Government will continue to pay the appropriate subsidies to your aged care home on your behalf. This 52 day allocation period cannot be increased.

What if I need to go to hospital?

The time you spend in hospital will not count towards your social leave, but you’ll still have to pay your usual fees and payments. The Government will continue to pay appropriate subsidies to your aged care home while you are in hospital.

Making every day the best it can be

www.allity.com.au

Welcome to Allity Aged Care We are a network of 45 homes located across Victoria, New South Wales, Queensland and South Australia. The collective experience of our local and national staff and management teams make us one of the most respected and established providers within the Australian aged care industry. We are committed to making every day the best it can be for everyone around us. This is all encompassing; in the way we provide individualised support for our residents’ ongoing health and wellness; the development of our staff and in our focus on building strong community networks. Proud to be called Home – every Allity home is exactly what the name implies – a place where our residents can continue to share every day experiences with their

families, make it their own and maintain active and rewarding lifestyles in a meaningful way. When life’s day-to-day tasks become increasingly challenging, we have the expertise to help you or a family member make informed choices that best suits each individual’s circumstances. Whether the need is short-term assistance or long-term care, we look forward to providing you with the guidance and forward planning to make the transition to care with confidence.

Avonlea Aged Care

Camberwell Green Aged Care

3–7 Patty St, Mentone (03) 9545 4800

12–14 Hunter Rd, Camberwell (03) 9888 6133

Located in the picturesque sea-side suburb of Mentone, Avonlea offers modern and comfortable accommodation and peaceful gardens within a friendly community atmosphere.

This newly renovated Signature class Home, offers aspirational lifestyle and quality services of residential aged care in a small boutique apartment-style environment.

www.allity.com.au

Bayside Aged Care

Claremont Terrace Aged Care

5 McDonald St, Mordialloc (03) 8543 3100

231 McKinnon Rd, McKinnon (03) 9576 7922

Located close to the beach, Bayside specialises in dementia care. Residents enjoy the privacy and security of their own bedroom and ensuite in a warm, family atmosphere.

Claremont Terrace offers unique and stylish apartments with access to gardens, courtyards or balconies. The Home is known for its exceptional dining experiences, offering choices like no other.

Glendale Aged Care

Montclaire Aged Care

265 Heaths Rd, Werribee (03) 8742 8888

18 Montclair Ave, Brighton (03) 9596 8858

Glendale offers specialist care for people living with dementia. The Home is unique in its architectural style offering the privacy of generous apartments with ensuite bathrooms.

Located in Brighton, this heritage listed Home is unique, offering elegant private single and couples rooms with ensuites. This extra service Home provides peaceful garden courtyards and a variety of intimate sitting areas.

Greenview Aged Care

Princeton View Aged Care

33–37 Mitcham Rd, Donvale (03) 8841 0800

29 Heathfield Rd, Brighton East (03) 8591 0200

Located in Donvale, Greenview is a signature class Home. Newly renovated, the Home offers elegant private suites and a selection of social spaces to enjoy with family and friends.

Princeton View combines the beautiful architecture of the old, in a modern living environment. The Home offers private rooms with ensuites and secure gardens with grand heritage ambience.

Highwood Court Aged Care

Riddell Gardens Aged Care

359 Warrigal Rd, Burwood (03) 8831 0500

Corner Spavin Dr & Riddell Rd, Sunbury (03) 9218 5200

Located in Burwood, Highwood Court provides comfort and quality care in a home-like environment. The Home offers the benefits of an environment which ably supports ‘Ageing in Place’.

Riddell Gardens in Sunbury has an atmosphere of traditional country charm offering large single rooms with ensuites. Residents can relax and enjoy the peaceful enclosed courtyard abundant with flora and fauna.

Lexington Gardens Aged Care

Tannoch Brae Aged Care

18 Villa Rd, Springvale (03) 9574 6699

46 Aldershot Rd, St Albans Park (03) 5248 5814

Lexington Gardens offers private bedrooms with ensuite bathrooms, peaceful courtyards and quiet sitting areas. The Home offers the benefits of an environment which ably supports ‘Ageing in Place’.

Located in St Albans Park, Tannoch Brae offers a home-like environment with quiet, spacious rooms with ensuites. The Home offers the benefits of an environment which ably supports ‘Ageing in Place’.

Lilydale Aged Care

Templestowe Manor Retirement Living and Aged Care

475 Swansea Rd, Lilydale (03) 9739 3300 Located on the picturesque shores of Lillydale Lake, the newly refurbished state of the art Home offers single rooms with ensuites in elegant and relaxed surroundings.

Medina Manor Aged Care

410–418 Thompsons Rd, Lower Templestowe (03) 9850 8877 Located in leafy Lower Templestowe, the Home offers elegant Independent Living and Aged Care. Accommodation includes single and couples rooms and apartments all with ensuites.

200A Smith St, Thornbury (03) 9290 6400

Trevi Court Aged Care 95 Bulla Rd, Essendon (03) 9374 3500

Medina Manor is located in Thornbury and specialises in caring for people living with dementia. With large private rooms with ensuites, the Home offers the benefits of an environment which ably supports ‘Ageing in Place’.

Located in Essendon, Trevi Court provides spacious private rooms with ensuites and peaceful courtyards. The Home offers the benefits of an environment which ably supports ‘Ageing in Place’.

www.allity.com.au

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“48 years of caring for the aged” Dorothy Impey Home is known for providing high quality care services to the elderly citizens of the Moreland Community for 48 years. The home is surrounded by beautiful landscaped gardens with some rooms taking advantage of the skyline views of Pascoe Vale South. A 24-hour nurse-call system throughout our home allows for easy access to nursing and care staff. Resident personal clothing is also laundered on-site by our staff. Meals are cooked on the premises, using locally sourced produce and catering to the needs of residents.

Our daily activities program offers a variety of activities including daily exercises, games, arts and crafts, music, outings, church services, barbecues and an Italian coffee club.

Rooms

Residents can enjoy the convenience of local businesses and public transport nearby. The Pascoe Vale RSL is just 110 metres away!

Your private ensuite consists of a shower, toilet, wash basin, large vanity cabinet with mirror and light, small radiator and motion sensor lighting for safety and convenience.

Home features • Undercover BBQ area • Raised vegetable gardens • Visiting hairdresser & barber • Visiting Allied Health services • Movie projection screen • Coffee shop • Pet therapy with birds, chickens & dogs • In-house library services • Pool table

Tel: (03) 8102 2400

All rooms are large single rooms measuring 4.2m x 7.4m approximately (inc. ensuite) with floor to ceiling cupboard storage.

Room features • H eight adjustable bed • P rivate ensuite bathroom • R adiator (bedroom & ensuite) • W all Fan (bedroom) • S mall personal safe • I nternet, Foxtel & Telephone

connection (additional fees and charges apply to use these services)

317A O’Hea Street, Pascoe Vale South, Vic, 3044

www.dorothyimpeyhome.org.au

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Aged care checklist When trying to decide which aged care home or service best suits your needs, a checklist is an excellent evaluation method.

You may want to consider a short-term respite stay at the home. That way you can experience what it is like to live in the facility before you make the final decision as to whether it is a place you would like to move into permanently. Below are a number of questions to ask the provider when assessing the suitability of an aged care home, supported living facility or other service, to assist you in making your decision.

The provider

Is the provider for-profit or not-for-profit, church or charity based? Do the owners/directors of the company have a health and/or aged care background?

When was the last time a complaint was made to the provider, what about and how was it dealt with?

Are residents and their families encouraged to have input into services offered and the quality of care?

The facility

Does the home look and smell fresh and clean and is it in good repair? Are the carpets and floor coverings clean? Is the inside temperature comfortable? Does the home meet safety regulations? Is there good and clear signage throughout the facility? Are there secure and interesting outdoor areas? Are there spaces and activities to support people living with special needs such as dementia?

Do the residents appear clean and neat? Can you stay in the facility if your needs change?

The staff

Are the staff friendly and welcoming? Does the staff provide clear answers to your questions? What is the mood of interaction between staff and residents? Do staff look like they take their time with residents to give them personal attention?

What is the ratio of nurses/care workers to residents on weekdays, weekends and at night-time?

Aged care checklist

Take note of your first impressions when you first call the nursing home or service. Are staff friendly and accommodating to answering your questions? When considering a nursing home ask to tour the facility and speak to people already living in the care home. You may know someone who lives there or has a loved one at the facility. Ask them about their experience.

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The room

Is it a single or shared room? Is the room you’re shown the actual room you’ll be moving into or is it for display only?

Does the room have an ensuite or are the bathrooms shared? Are there provisions for married couples? How is the room allocation determined? Is there access to a private phone line, internet connection or pay TV?

How is the heating/cooling controlled? What personal effects and furnishings can you bring to the home? Are there provisions for safe storage of personal items? Are there easily accessible alarm buttons in the room and

Aged care checklist

how many?

Are staff respecting resident’s privacy – do they knock before entering a resident’s room?

Day to day living

Are there areas for families and friends to meet and celebrate special events?

Can family and friends take part in activities? Are meals cooked on site or delivered? Are menus flexible and able to meet special requirements? What types of individual and group activities are offered and how often?

Are there activities that include cultural and spiritual preferences? Are there any activities organised together with the local community?

What special events are celebrated? Does the facility have pets on site or offer a pet visitation program?

Health and personal care

Is there a GP on site or can you continue to see a Physician of your choice?

How do staff administer and monitor resident’s medicine intake? How are medical emergencies handled? What other services such as speech therapy and occupational therapy are available on site

Is there a dietitian or nutritionist part of the care team? Does the facility have a wellness program? How does the facility deal with end-of-life/palliative care? Are any provisions – such as continence pads – rationed?

Financial

What are my payment options? What is the breakdown of the payable fees? Can you negotiate on the fees and how they are paid?

Providing personalised care at Bupa Bupa is one of Australiaâ&#x20AC;&#x2122;s largest private providers of residential aged care.

Our Person-First approach

We embrace your individuality and work with you and your family to help you get the right care and support you need. To find your nearest Bupa Aged Care home visit bupa.com.au/aged-care or call 1300 214 983 The ability to admit new residents is dependent on availability and the specific circumstances and facilities of each Bupa Aged Care home.

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Special needs groups There are a number of groups of people that are recognised by the Government as ‘special needs’ groups when it comes to aged care services. Aged care providers are required to consider the needs of these groups in the provision of care. You will find more information on each group below.

Veterans

Special needs groups

Veterans have a ‘special needs’ status to support complex medical requirements that include the need for high levels of emotional and cultural support in old age, as a result of a veterans’ wartime experience. The Veterans’ Home Care program can help with in home support and the Veterans’ Supplement aims to improve access to residential aged care for veterans with mental health conditions. For more information contact the Department of Veterans’ Affairs on 133 254 or visit www.dva.gov.au

Care leavers

A care leaver is a person who, as a child or youth, spent time in institutional care or other types of out of home care like orphanages, children’s homes or foster care. A large number of these care leavers are now reaching an age where they need to consider moving into aged care. Because of their experiences in institutionalised care, aged care has been flagged as an area that can cause distress and anxiety.

Culturally and Linguistically Diverse (CALD) people Some aged care services are designed specifically for people who are culturally and linguistically diverse. They might have staff that speak a foreign language, specific cultural activities or meeting spiritual needs.

To support the needs of older people from CALD backgrounds, the Government has introduced the ‘National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds’. This strategy helps aged care providers to deliver quality care and aims to make culturally appropriate aged care more accessible. See pages 236 -242 for a list of culturally appropriate homes and services.

LGBTIQ

Through the National LGBTI Ageing and Aged Care Strategy, the Government aims to ensure lesbian, gay, bisexual, transgender, intersex and questioning (LGBTIQ) people have access to the same opportunities and options in aged care that are available to all Australians. It is designed, not only to raise awareness of the issues, but also improve the ageing and aged care experience of LGBTIQ people, recognising and valuing the diversity of this group. The Rainbow Tick Accreditation program recognises the commitment of aged and community care organisations that have implemented LGBTIQ inclusive service delivery.

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Rainbow Tick Accreditation provides assurance to LGBTIQ consumers and staff that an organisation will be responsive to their needs. On pages 236 -242 you’ll find a list of homes and services providing LGBTIQ appropriate services.

Financially disadvantaged

If you have genuine difficulty paying aged care fees and charges, financial hardship provisions may apply. These allow for your fees and charges to be reduced or waived. Financial hardship assistance applications will be considered on your overall financial circumstance including your total income and assets, your eligibility for a pension, and whether you have income or assets which you can use to pay your care fees.

Aboriginal and Torres Strait Islander (ATSI)

The care needs of older Aboriginal or Torres Strait Islander (ATSI) people can be quite specific and there is a cultural element that needs to be considered in the delivery of care. All care homes should care for all people regardless of their background although some homes are specifically for ATSI clients. See pages 236 –242 for an overview of aged care homes and service providers that have indicated to cater for ATSI clients.

Homeless

If you are currently homeless, or if you’re at risk of becoming homeless, there may be Government funded services available to you that can help solve your housing problems, or assist with financial or legal issues. The Homeless Supplement aims to better support the viability of residential aged care homes providing care to people who have a history of, or are at risk of, homelessness.

Disability

In Australia one in five people live with some form of disability and this number increases with age. There are many different types of disability including physical, intellectual, sensory, learning, psychiatric or a combination of any of these. Some of these may be pre-existing disabilities, they can be disabilities due to health conditions like a stroke, or be part of the ageing process, such as dementia. If you have a disability, are over 65 years of age and currently receive support through the National Disability Insurance Scheme (NDIS), visit ndis.gov.au or phone 1800 800 110 to find out what services are available to you.

Rural & Regional clients

If you live in a rural or regional area it may be harder to access the aged care services that you need. Services offered in rural and regional areas will depend on the needs of the whole community and sometimes aged care, health and community services are combined to meet local health needs.

At Lifeview we believe in reducing the barriers to care – it’s about quality of life. Lifeview homes are Rainbow Tick accredited and inclusive for all – everyone is free to age with grace, dignity, choice and without fear of discrimination. Our compassionate, educated staff offer specialist care for all residents including those from the LGBTI community. With award winning lifestyle and hospitality programs we pride ourselves on living life to the fullest.

Victorian locations:

Chelsea, Cranbourne, Emerald and Wheelers Hill. To find out more or to book a tour of one of our homes call us on 1800 LIFEVIEW or visit www.lifeview.com.au

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Supported Residential Services

Supported Residential Services (SRS) are generally private businesses that provide accommodation and care for residents similar to residential aged care but on a fee basis. They are not funded by the Australian Government and therefore not governed by the Aged Care Act of 1997. This also means you don’t need an Aged Care Assessment Service (ACAS) assessment to access care in an SRS. They must, however, be registered with the Victorian Government and are monitored to ensure they provide certain standards of care and accommodation. SRS are private low level category aged care homes providing the same services as government funded homes but without the requirement of accommodation payments. They range from small sites accommodating as few as five people to larger facilities with up to 80 residents. The care they provide usually includes assistance with:

showering

dressing

personal hygiene

meals and medication

toileting

as well as physical and emotional support.

Some SRS also provide nursing or allied health services. The fees, standards and services provided by SRS varies, so it is important to look at as many as possible to ensure you find the one that best suits your needs in terms of level of care and services. There must be at least one staff member for every 30 residents, extra staff to provide adequate levels of care for residents, and sufficient staff (at least one) on site overnight to respond to residents’ care needs and to ensure the safety of residents. SRS are able to set their own fees and charges. The range of fees can be anywhere from about 85 percent of the pension up to $1,000 per week or more. Before choosing an SRS, make sure you understand all the fees and charges that apply.

What services are available?

While SRS do not receive direct government funding, you may be able to access some government funded services and community services. These services may include home nursing, allied health, social or mental health support, disability services or services through the Department of Veterans’ Affairs. You will not be eligible for home support services that are already provided by the SRS, such as delivered meals, home care, home maintenance and personal care. The SRS manager or personal care coordinator will know how to access any additional services or you can ask your local council or community health service.

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Respite

Most SRS provide respite care and while they charge for respite they do not require a formal Government assessment by the Aged Care Assessment Service (ACAS). The Department of Veterans’ Affairs (DVA) provides its gold and white card holders who have been assessed through its Veterans’ Home Care program with 28 days of respite per annum in an SRS. The DVA also covers the full cost for convalescent care at an SRS. Up to three weeks convalescent care per annum is available after a hospital stay.

SRS

Other Victorian community services may provide full or partial funding for respite at an SRS. Ask your SRS manager or care coordinator for more information.

What should I look for in an SRS? A good SRS:

Provides for your needs Respects your individuality and promotes independence Provides a supportive environment for you and your family and friends

Invites input from you, your family and friends about the care and services you receive

Uses current practices to care for and support you.

WE CARE Sunnyhurst Gardens SRS, nestled in the beautiful bayside suburb of Brighton is a boutique special care facility that prides itself on quality, comfort and care. Our facility provides residents with the individual attention they need.

WE PROVIDE

WHY CHOOSE SUNNYHURST? Family owned and operated with over 35 years experience Our residents, old and young are truly a part of our family We are blessed with residents who have lived with us for over 25 years Highly experienced and specialised care across a wide array of medical conditions such as parkinson's, dementia, stroke, diabetes and acquired brain injury We provide a home like environment to liberate our residents with personalised care

Private rooms with ensuite Specialised care 24/7 Independent living available Hospital step down Apartments available Couples welcome Permanent and respite options No bond required

29-31 Union St Brighton East 3187 (03) 9596 4040 0418 174 102 info@sunnyhurstgardens.com.au www.sunnyhurstgardens.com.au

SUNNYHURST G A R D E N S A G E D

C A R E

C O M M U N I T Y

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JASMINELODGE RESIDENTIAL CARE FOR THE ELDERLY

SRS – Low / High Level Care

No Bond or RAD – Weekly fee only No Aged Care Assessment required Short term, Permanent, Respite, Convalescent Care and Post Acute Care DVA affiliated • • • • • • • • • •

No agency staff – All staff trained Registered Nurse on site Private rooms with ensuites Full keypad security Medication administration General Practitioner, Podiatrist, Optometrist and Physiotherapist Hairdresser and daily laundry service Delicious meals cooked on site Recreational activities and outings A convenient location close to shops, cafés, restaurants, hospitals and emergency services

Jasmine Lodge

56 Mt Dandenong Road Ringwood East 3135 info@jasminelodge.com.au (03) 9879 3702

www.Ag edCareGuide.com.au

Costs

All fees and charges you have to pay, as well as how any changes to fees and charges will be conveyed to you, must be included in your residential and services agreement. Costs can vary greatly, depending on the standard of accommodation, whether you have a single or shared room, and the services you need. However, there are limits on fees and charges. The only fees and charges an SRS can ask you to pay are:

Fees for accommodation and personal support services –

these are not set by the government and can range from most or all of your pension plus rent assistance per week to $1,000 or more per week.

Security deposits – these cover any damage by you or your

visitors, or unpaid fees. The most that can be charged is one month’s fees.

Fees in advance – these are payments made before due date but the most the proprietor can accept is the equivalent of one month’s fees.

Reservation fees – this might be charged if you wish a

proprietor to keep a place for your in the SRS until you move in, but it can’t be more than two weeks’ fees. If you are charged a reservation fee and move in, this amount must be deducted from the fees you would otherwise have to pay. If you don’t move in, you may lose the money, so be sure to check the SRS refund policy before you pay.

An establishment fee – covers the cost of assessing your

needs and setting up your support plan and can’t be more than two weeks’ fees.

Items or services purchased at the SRS – some SRS charge • • • • • • • • • • • • • • • • •

Registered Nurse onsite Professional staffs on duty 24 hours a day Nutritious home cooked meals No bond & competitive rates No ACAS assessment required Permanent Care Respite Care Medication support Homely environment Home visiting doctors and Allied Health Professionals Home visiting hairdresser Regular exercise program Regular Massage program Regular Animal Therapy Program Regular Movie outing, Coffee outing, BBQ and other recreational activities NDIS service provider NDIS support

124 Main Hurstbridge Road Diamond Creek, VIC 3089 P: (03) 9438 5710 E: kilarahouse@yahoo.com.au www.kilarahouse.com.au

a single fee to cover all your needs and others will charge a basic fee and you pay for optional extras like hairdressing.

Refund of fees

Some fees and charges may be refundable for example if you leave the SRS, all or part of your security deposit may be refundable depending on whether you need to pay for any damages caused. Check the SRSs refund policy in your residential and services agreement.

Residential agreement

Your residential and services agreement must be prepared and given to you within 48 hours upon agreeing to move into an SRS. Prepared in consultation with the resident and, where appropriate, a relative or guardian, this document is an agreement between the resident and the proprietor outlining the services, fees and conditions applying.

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Support plan

Your resident support plan identifies your health, personal support and social and emotional support needs and the services that the SRS will provide to help meet those needs. It provides details on any health conditions and dietary needs you have, your medications, regular health appointments you attend, assistance you need with daily tasks as well as social activities you would like to be involved in.

Superior Quality Home & Services

for the aged

There are two types of support plans:

Interim support plan which must be prepared within 48 hours of moving into the SRS.

Ongoing support plan which must be prepared within

28 days of moving in. This will be updated at least every six months or sooner if your health or support needs change.

Information for prospective residents

SRS are required by regulation to give you written information when you enquire about their services about:

type of services provided objectives and philosophies of the service the number of residents at the service goods and services offered to residents and the costs of these how and when changes to services, fees and charges will be notified

services available to residents from outside the SRS times of routines, such as meal times complaints procedures options for managing resident’s financial and legal affairs.

Source: Victorian Government, Department of Health and Human Services. For more information visit www.health.vic.gov.au

The difference between SRS and aged care SRS are registered and regulated by the State Government Department of Health and Human Services, and are not part of the Australian Government’s aged care system. As such, the legislative provisions governing residential aged care services under the Commonwealth system do not apply to SRS. Remember, SRS proprietors determine the people they accommodate, the services they provide and the fees they charge.

We genuinely care, and you will know the difference as soon as you walk in the door.

Our goal is to create as much of a home-like environment as possible.

As a modestly sized home with 24 hour care, we can be attentive to the individual needs of each and every resident who chooses to make Greenslopes their home.

Purpose designed & built facility featuring: Beautiful single and double suites Some opening onto private courtyard Elegant decor and furnishings Onsite hairdressing salon Overlooking parkland Home like environment Extensive activity program options Meals prepared fresh 5-Star rated kitchen All services provided Respite and long term care available Ageing in place

236 Greenslopes Drive Lower Templestowe VIC 3107 management@greenslopesretirement.com.au

www.greenslopesretirement.com.au

Tel : (03) 9852 1800

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Enjoy Permanent Respite Care

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Assessment

Unlike residential aged care, you don’t need an Aged Care Assessment Service (ACAS) before you can move into an SRS. Each SRS has its own referral process, which usually means finding out about your health and social needs to see if the SRS is right for you and whether they can provide the services you need.

Who lives in SRS?

...everyone deserves a break.

We can help you or your loved one get on with the things you want to do. We are family-owned and operated. No Bond.

It’s home. Only better.

A Lifestyle Residence for Seniors with Supported Care

0413 125 167

Cnr Blackburn & Canterbury Roads, Blackburn

enquiries@covenanthouse.com.au www.covenanthouse.com.au

CHATSWORTH TERRACE

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Care for Seniors and Younger

People living in SRS are usually mobile but need support or supervision with daily tasks and personal care such as showering, preparing meals, or managing their medication. Some residents require support because they have mental health issues, an intellectual or other disability, dementia or age related frailty. SRS provide support services to residents of all age groups who need assistance with their activities of daily living. Depending on the level of services provided, SRS may not require qualified nursing staff to be employed but will require suitably trained staff to provide the services they offer. Some SRS will only provide accommodation and support for residents requiring particular types of support. For example, some SRS may restrict admission to only aged persons. You will need to contact the SRS for details about their admission policy. Resident populations may differ from SRS to SRS, with some providing services for a mostly older population. Other SRS provide services for a younger or mixed population.

Who runs and works in SRS?

SRS are owned by a person or company, called the proprietor. The proprietor may also be the SRS manager.

A Home away from Home

No Bond • No Entry Or Exit Fees Reasonable Rates Long Term, Short Term & Respite Care

An adequate number of appropriately trained staff must be employed by the SRS, including a personal support coordinator, personal support staff and ancillary staff. This number is determined by the number of residents at the SRS and the level of support they require. Generally, SRS with larger numbers of residents, or where residents support needs are high, are expected to employ more staff.

• 45 Private rooms all with ensuite • Div 1 Nurse on-site 24/7 • Low and High care • Extensive activity program • Medication management • Chef prepared meals 7 days a week

Personal support staff must be able to meet each residents needs in a timely manner and according to the support plan.

Consulting rooms for Doctor and other visiting health practitioners. Inspection of our facility invited

You can find all the locations of SRS by browsing the list on pages 216 –218 or get real time information on AgedCareGuide.com.au .

PLEASE CALL (03) 9439 4013 FOR AN APPOINTMENT Chatsworthterrace.com.au E: info@chatsworthterrace.com.au 430 MAIN RD LOWER PLENTY DVA TAC Approved - Registered with Department of Health

To ensure staff complies with the personal support requirements, additional ancillary staff members may need to be on duty.

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24-hour care in your own home Supported living communities combine the best advantages of retirement villages and nursing homes, to provide a new and welcome choice for seniors. In a supported living community you buy and have a leasehold title to your own home – as in many retirement villages. However, unlike a retirement village, you’ll have access to various levels of personal care and nursing care – but this is provided in the privacy of your own home, a choice not available in nursing homes.

A new type of supported living is known as Care Communities. These are unique villages with the look and feel of a retirement village and the care of a nursing home. Run by approved providers, you can access Government funding for Home Care Packages, with home care services offered in the comfort of your own self-contained home in the village. Care Communities allow you to remain as independent as possible, offering 24/7 care through every stage of your caring journey. They’ll have personal carers and Registered Nurses on site and every resident has an individualised care plan.

No asset-testing or ACAS assessments

Acquiring one of these homes, which is not Government funded, is surprisingly easy. As with a retirement village, there is no need for asset testing or income testing. There is also no need for an assessment by the Aged Care Assessment Service (ACAS) that nursing homes require. Furthermore, since there are generally no waiting lists, you are able to move in straight away. If you already receive home support benefits before moving to a supported living community you can stay with your current provider. Care benefits can also be arranged if you’re in need of a care package.

Staff at supported living communities

Carers are always available to help out with daily housekeeping chores such as cleaning, vacuuming, clothes washing and ironing. Registered Nurses can prepare suitable care plans individually tailored to your health care requirements, including:

regular health checks medication management wound and skin care special treatment regimens palliative in home care

Supported living

Care Communities

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nutrition monitoring illness prevention education and wellness programs pharmaceutical support and medication reminders.

Maintain your social life

While some residential aged care homes don’t cater for couples, supported living communities can offer the capacity for couples to stay together in their own home, even if they require different levels of care.

Supported living

The community centres offer many comfortable facilities, including lounge areas, libraries, television, games and activities rooms and tea and coffee facilities. Friends and family are always welcome to pop in for visits, meals, family celebrations and to make use of the many facilities. If you don’t feel like cooking at home, the dining room is available as an alternative and can be a great way to catch up with friends and neighbours.

Choosing a supported living community

There are various factors which may determine your transition to a particular supported living community. For instance, do you prefer a smaller environment, or would you rather be in a larger place with more activities? Another factor which may help you come to a decision is whether the facility has amenities that are important to you, such as a gym, recreation centre, library, or a chapel? Food and health is also a major determining factor in the supported living community you choose to reside at. Before coming to a decision, ask the following questions: Is the food appealing? Do you have the option of eating in your room? What kinds of food are served? Is it nutritious and appetising? Are there different food options available? How are health problems handled? How does the community handle both emergency and non‑emergency problems? If you develop a medical condition, will you be able to remain at the community? At what point would you be required to move elsewhere for medical care? It’s important to remember, the facility you will be happiest at will not necessarily be the most expensive. The right community for you is the community where you feel ‘most at home’. You’ll find a list of supported & assisted living communities on page 218.

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1300 783 435

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Retirement living: A place to call home Retirement is a new stage of life and where you choose to spend your retirement is just as important as how you spend your retirement, with more and more people choose to live in a retirement village. For 88 year old Ted Barrington, the next chapter of his life is a peaceful albeit enjoyable one. After migrating from the Netherlands as a young adult and then living in Canberra for most of his married life, his work as a mechanical and aircraft engineer all over the world meant the Dutch-born gentleman rarely had his feet firm on the ground. That was until he found his perfect home at the Prins Willem Alexander Village in Birkdale, Queensland. Before retiring 17 years ago Ted worked as the Managing Director of CanFab Engineering, a business owned by the parents of his wife, Maria. The company remains in operation today and has been taken over by two apprentices he had previously mentored. “At 72 years old my doctor said ‘Ted, I think you should think about stopping [work] and it might be time to find a nice retirement village’,” he explains.

Ted and Maria then began looking for retirement villages and although Ted says he “wanted a little more time to find the perfect one” they decided to move into a village in Canberra under his wife’s requests. However, things turned sour when the bills began to stack up and Ted realised living there was no longer feasible.

“I knew roughly that Prins Willem would be a really lovely place to be.” “I felt they weren’t doing the right thing [by us],” he says. Having lived in Queensland for a number of years previously, Ted says it was his friend who resides in the sunny state that convinced them almost 15 years ago, to come and have a look at retirement village options near him, with the promise of a warmer climate and more affordable housing. “My friend said, Ted I’ll show you a nice little Dutch village,” he explains. It was a walk through the grounds of Prins Willem Alexander Village that convinced Ted that this was the right home for him. “I knew roughly that Prins Willem would be a really lovely place to be,” he says. “Others [retirement homes] were too close together or on top of one another and too claustrophobic. I’m getting to the age that I need quietness.”

Ted, now 88, enjoying the retirement lifestyle

Source: MiCare

Ted describes his three bedroom self-contained unit, with a beautiful garden as “absolutely wonderful.”

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Consumer Story

Ted loves being able to hang his art throughout his unit

“I’m a very easy person and have made a lot of friends. Moving over here didn’t bother me as I was so used to it,” he says. He has even converted one of the bedrooms in his home into a studio where he can relish in one of his favourite past times. “My hobby is painting. I paint at least everyday. When I retired I joined a group of people to do exhibitions and a few ladies at the Village paint so I want to organise an exhibition here,” he says. When asked what he likes most about Prins Willem Alexander Village, Ted is quick to reply. “The room, the people, the way it is organised and the people in the office are very very nice.” He speaks highly of the Village Manager who is also of Dutch background. “If he sees something that needs to be changed, it has to be done.” But it’s the community at Prins Willem Alexander Village that has truly made Ted feel at home. “I have unbelievably nice neighbours. I invite them over for a drink and they invite me to come for dinner,” he says. At the Village, the Dutch community often enjoy catching up in ‘de soos’, meaning meeting place, where residents play cards, billiards and organise regular catch ups for important occasions, such as birthdays.

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“The room, the people, the way it is organised and the people in the office are very very nice.” “A lot of people know one another and I’ve been for dinner with four – five different people,” Ted says. “Twice a week we go to the coffee shop for a cup of coffee and a piece of cake.” Sadly, Maria passed away less than two years ago, meaning Ted particularly looks forward to the company of his niece, who has stayed for a week in his home. “She thinks it’s wonderful,” he says. A happy resident of Prins Willem Alexander Village, Ted enjoys a home with plenty of space and a friendly and inviting community to share stories over a cuppa and a game of cards. MiCare operates a range of residential aged care facilities, retirement villages and home support services in Queensland and Victoria

This is Nancy, our resident roadie. She toured Europe with her son’s band Bjorn Again and was famously credited as ‘tour mum’ on an album. Nancy is just one member of Japara’s growing aged care family. She knows how it feels to have individuality celebrated and respected – whether it’s her likes and dislikes, passions and skills, family relationships or life experiences. Respect for the individual guides every aspect of aged care living at Japara – from the variety of room types you can choose from, to the superior care you get with more qualified nurses on staff. Our approach is as unique as you are – we listen and learn too – and it’s one we’re building on to make sure you get the very best of care. Japara. You’ll stay an individual with us.

Roadie. Melbourne Metro Brighton Windsor Yarraville

Melbourne North Doncaster East Lower Plenty Rosanna Sunbury

Melbourne South

Bonbeach Capel Sound Carrum Downs Dandenong Endeavour Hills Glen Waverley Mount Eliza Narre Warren North Rye Springvale

Western Victoria Anglesea Ballarat Bendigo Colac Grovedale Norlane St Albans Park Torquay Wendouree

Eastern Victoria

Lakes Entrance Mirboo North Newborough

Find a Japara care home near you. Call. 1800 52 72 72 or visit japara.com.au

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If you are looking for a supportive environment with safety and security, you might like to consider a well managed retirement village. The size and levels of accommodation vary – from self contained independent living to serviced apartments. Think about the type of village you wish to live in and what you can afford on a continuing basis. It is essential that you ask questions to understand the financial implications of ‘owning’ a unit in a village. Seek expert advice as well as that of your chosen village’s residents’ committee. Also, be sure to assess the culture and social side of the village to ensure they meet your expectations.

What is a retirement village?

Retirement villages are designed for people aged over 55 as an alternative housing and lifestyle option. They are popular with people who feel they need more security, support or company, but who want to maintain their independence.

Independent living

Retirement living

Retirement living and your choices

Independent Living Units (ILU), also known as villas or apartments are designed for active retirees. They range from one to four bedrooms and may be within a high or medium-rise complex, terrace housing arrangement, stand-alone or semi-detached.

Serviced apartments

Serviced apartments are generally one or two bedrooms and provide residents with some daily living assistance. Services may include cleaning, laundry and assistance with personal care. While a small kitchenette is usually included within the apartment, meals are provided in a dining room setting.

Residential aged care

Some retirement village complexes also offer residential low level care and high level care accommodation, as well as Home Care Packages for people with varying care needs. You will need an aged care assessment to access either of these care options. Go to page 27 to read more about the Home Care Packages or page 55 for information about aged care homes.

Types of villages

There are two types of retirement villages:

Resident funded village Donor funded village Resident funded villages are owned and operated by the private sector or not-for-profit organisations on a commercial basis to produce a profit or surplus.

Grace Gardens allows residents the chance of an active, independent lifestyle. It’s a retirement village with a difference. The village’s central location in Glen Waverley means that residents are close to fabulous specialty shops, mouth watering restaurants and major shopping centres like “The Glen”. You are also close to major department stores, supermarkets, restaurants, cinemas, the RSL and the Novotel International Hotel. Grace Gardens is situated alongside a beautiful park with a great walking track, a lovely duck pond and even some swings for the grandchildren. Grace Gardens has the security of a 24/7 emergency call system.

1 Grace St, Glen Waverley VIC 3150 M: 0412 337 243 • gorra1@bigpond.com www.gracegardens.com.au

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The village is funded by the residents who ‘purchase’ their villa or apartment under one of the tenure arrangements. The residents also contribute to the village’s capital infrastructure and the cost of ongoing management. Donor funded villages are normally owned and operated by not-for-profit organisations or church groups. They include an element of charitable subsidy and entry is generally restricted to the needy.

Ownership

The various forms of occupation or ownership rights are referred to as ‘tenure’. The legal forms of tenure include Strata Title ownership, leasehold estates, licences to occupy, freehold or company share arrangement with related residency entitlements. Regardless of the type of tenure, residents are consulted about the ongoing management of the village. This ensures that the village you have chosen cannot be changed without the approval of the residents.

Deposit or entry contribution?

Before moving into a village, you will need to pay an entry contribution which is refunded if you move out of the village. However, a Deferred Management Fee (DMF) usually applies, and is deducted from the amount you receive back. This must be specified in the entry agreement or contract. The cost of entering a village depends on the facilities and services offered.

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To reserve a villa, a nominal deposit is required and the village will have a policy on how long it can be held for you. Should you change your mind within this specified time, the deposit will be refunded. If you enter into a binding arrangement with the village, the deposit will be part of the purchase price. In some States and Territories, purchasers are entitled to a refund during a ‘cooling off’ period following the signing of a residency contract. Be sure to make enquiries regarding this as some villages may require an administration fee for refunds.

Fees and charges

There are many fees and charges associated with living in a retirement village. Ensure you are provided with full details of all applicable charges and what they cover. For example, there may be a regular maintenance charge that covers the running costs of the entire village. These costs may include upkeep of facilities, staff, council and water rates from common areas, security, insurances including workers’ compensation and public liability, contents insurance for common areas as well as village building insurance. In addition, the charge may also contribute toward a ‘sinking fund’ for major repairs and improvements.

Retirement living

Monthly service and maintenance charges also apply and you may have to pay for extra personal services like laundry.

We’ve got Retirement Living and Aged Care covered across Melbourne For over 30 years we have been dedicated to giving senior Australians the very best in retirement living and aged care options. With a range of convenient locations across Melbourne, including central, bayside and regional communities in Geelong and Bendigo, you’re sure to find one near you. No matter your choice, you can be sure you’ll enjoy a lifestyle where everything is taken care of for you in a safe and welcoming environment. • A range of living options, from Independent Living through to Serviced Apartments and Aged Care, for additional care and support • Host of on-site amenities including swimming pools and spas, restaurant or dining rooms and BBQ areas • No two days are alike with full social calendars offering everything from exercise classes and card games to social dinners • Caring staff on-site and 24/7 emergency call systems • Registered nurses on-site^ and visiting health professionals*

RETIREMENT | AGED CARE | HOME CARE 13 28 36 aveo.com.au

Call 13 28 3 to book 6 tour tod a ay

Retire with Certainty, only with Aveo When you decide to move into an Aveo community, you’ll enjoy the lifestyle you want now and be assured of priority access to our aged care if you need it in the future†. And if your circumstances change and you ever need to move, perhaps to be closer to family, you’ll have the certainty of being able to choose from any of our 93 communities across Australia.

With locations across Melbourne, Geelong and Bendigo you’re sure to find the right option for you. Call 13 28 36 to book a tour today.

^Registered nurse available at select communities only. *Fee for service. †Aged Care priority access is subject to the choice of the Aveo Certainty contract and is available at most Aveo communities. AVEO1099-VIC

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What happens upon vacating?

Retirement living

While the resale value will be determined by the market, there are factors in a retirement village that can add value to your villa or apartment. These include good management, attractiveness and the services and amenities available to enhance retirement living. In addition, management either takes the responsibility for, or assists you or your estate, in the resale process.

Departure/exit fee

The village will deduct a ‘deferred’, ‘departure’ or ‘exit’ fee at the time of settlement of sale or re‑occupancy of your villa. This fee forms part of the purchase price, but its payment is deferred until the end of the occupancy. The amount is calculated using a formula that generally involves a percentage of your/your successor’s entry cost multiplied by the number of years of your occupancy, and may include a proportion of capital appreciation.

Can’t afford to buy?

Some retirement villages offer accommodation rental units, sometimes known as periodic tenancy, although these are generally reserved for people with limited financial resources and are usually income assessed. You don’t own the property but pay a weekly fee for the accommodation under the Residential Tenancy Agreement. You don’t have to pay expensive upfront fees, except for a bond, which is generally equivalent to four weeks rent. Depending on your circumstances you may be able to receive rent assistance from Centrelink.

AdventCare is a caring and well-respected Aged Care Organisation that is guided by Christian values of the Seventh-day Adventist Church, catering for people from all backgrounds. We provide excellent care and outstanding services within a homely environment. AdventCare Aged Care Homes and Independent Living Units (ILUs) are all close to public transport, shops and schools. We offer; Individual Rooms with ensuites, freshly cooked meals, vegetable gardens, Church services, activities, bus outings, shopping trips, just to name a few. Excellent care andAdventCare outstandingisservices a place to truly be yourself and to call home.

within a Christian environment

Excellent care and outstanding services within a Christian environment At AdventCare, we recognise that making a decision to live in an aged care home or retirement village unit is not an easy one.

Our friendly and professional team is committed in supporting you to make your move. At our homes and villages, you can be assured of excellent care and outstanding services. At AdventCare we are guided by the Christian values of the Seventh day Adventist Church

• • • • •

Bus outings Shopping trips Men’s workshop Therapy room Choice of lifestyle activities throughout the day • Trained nurses on site • In house Chaplains • Church services

• • • •

Worships Programs Freshly cooked meals On site kiosk School children visiting programs • Vegetable gardens • Individual rooms with en-suites • A place to truly be yourself

Accommodation options we offer: • Independent living units • Residential Aged Care • Respite Care • Rental Units

• Dementia Care • Palliative Care

Vacancies are available in all types of accommodation options:

For more more details, visit our website at www.adventcare.org.au

• Independent living units • Rental Units • Low Care • High Care • Respite Care

AdventCare Whitehorse

For further information on our outstanding, caring facilities contact AdventCare:

AdventCare Homes and Villages are strategically located across Victoria in:

163-165 Central Road, Nunawading VIC 3131 • Nu Nawadi Ng T: 1300 128 628 • Be Ndigo E: whitehorse@adventcare.org.au P: 03 9259 2000 W: www.adventcare.org.au E: info@adventcare.org.au

AdventCare Yarra Ranges 5 Woods Point Road, Warburton VIC 3799 E: yarra.ranges@adventcare.org.au P: 03 5966 4420

• war Bur ToN

AdventCare Independent Living Units (ILUs) Situated at Nunawading, Bendigo and Warburton Contact: ILU Manager E: units@adventcare.org.au P: 03 9259 2106

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Finding the right village When deciding on a retirement village, be clear about what you want, what you are prepared to compromise on and what you definitely don’t want. To help you with the decision making process, here are some points to consider: Finances: Know your budget, what you can afford and what other ongoing costs are required. Always seek expert legal and financial advice. Ask questions and ensure you fully understand all the financial and legal implications of living in a retirement village before you sign anything or hand any money over. Lifestyle: Think carefully about how you spend your time now and how you want to spend your time in the future. For instance, if you are looking for a complete lifestyle change, you might consider a resort retirement village. Many villages now offer special interest facilities such as golf and tennis courts, and more are now accepting pets. You may also want to think about whether you want a garden or access to one. Support: One of the attractions of a retirement village is the peace of mind of 24-hour help and assistance. Many villages now offer additional home support services. This is ideal if you need additional help with personal care, meals, laundry and domestic assistance. Location: When looking at locations, you may want to consider whether you want to be closer to family or stay in or near the community you’re already in. You may have always dreamed of living by the sea or in the country, while proximity to shops may also be important to you. Amenities: Villages now offer a massive range of amenities including libraries, restaurants, community rooms and barbeque areas. Ultimately you will be paying for these amenities through your weekly or monthly payments, so you may want to think about whether an all-weather indoor heated swimming pool or the caravan and boat parking is important to your needs. Other accommodation: Your or your partner’s needs may change in the future, so you may also want to consider what other types of accommodation are available. Many developments are now offering serviced apartments and residential aged care at the same location, which means that even though your needs might change, you can still live in the same community.

Choosing a village

When you have found a village that appeals to you and you feel would suit your particular needs, it is recommended that you don’t rush into making a commitment. Instead visit the village often, get to know the management and staff as well as the residents’ committee and seek answers to all your questions.

Mt Alexander Retirement Lodge and Doncaster Manor are two Aged Care Facilities owned and operated by Patrick and Ingrid Brophy, providing high quality aged care services in the Essendon and Doncaster areas.

Our aim is to provide excellence in care, catering for individual needs and encouraging residents to actively enjoy their stay with us. We believe that every resident has the right to freedom and respect, and that they continue to feel that they are a valued member of society.

w 2 outings per week (facility mini bus) w 24 hour assisted care w Convalescent/Respite and Permanent care w All private rooms with ensuite w Special dietary requirements catered for w Rehabilitation support w All meals prepared on-site w Laundry service (included) w Daily in-house activities

w Podiatrist w Hairdresser

Phone Patrick or Ingrid Brophy

(03) 9379 8005 ESSENDON 955-957 Mount Alexander Road Essendon VIC 3040 www.mtalexander.com.au

(03) 9841 7250 DONCASTER

52 George Street Doncaster East VIC 3109 www.doncastermanor.com.au

Finding a village

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Make sure you request a copy of the village rules. These are generally appropriate rules to enable residents and guests to enjoy the village, particularly communal areas, and its lifestyle and are based upon courtesy and a mutual understanding between residents and management.

Before signing on the ‘dotted line’ . . .

The idea of downsizing and living in a retirement living community may be appealing, but there are certain factors which should be considered prior to making the transition from your home to ‘the village’. Retirement village contracts are complex legal documents that can be hard to comprehend for someone without professional training. So, it’s important to understand your rights and responsibilities and obligations under the contract, before you sign. There are different types of contracts that residents and operators enter into depending on the arrangements in place in the village. You are more likely to make the right choices if you know what you want. Don’t rush into making a commitment and seek expert advice and answers to all of your questions. To make the process a little easier, we’ve created a checklist of factors for you to consider prior to signing a retirement village contract: Have you fully discussed your decision to move to a retirement village with family, friends or advisors? Have you looked at a sufficient number of villages to be able to compare the services and facilities? Ensure you have the full details of all applicable charges and what they cover before entering a village. What type of contractual arrangement is in place? For example is the village Strata Title, long term lease or licence, Company Title, Unit Trust, Periodic Tenancy etc. Are there upfront costs?

Enjoy living in this small, secure boutique development in Camberwell. Stylish, modern two bedroom units with large north facing balconies contain high quality fittings and fixtures. Live independently knowing that care, food, laundry and other services can be purchased as required. Call 9809 7000 for enquiries and to arrange a tour 51 Lynden Street, Camberwell 3124 info@lyndenagedcare.org.au www.lyndenagedcare.org.au

Is healthcare provided? How respectful are the staff of village residents’ privacy? How secure and safe is the village? Are pets and guests allowed? Is residential aged care accommodation available? Have you received a copy of the village rules? How are disputes resolved within the village? What happens if you wish to re-sell or re-lease the unit? Remember: Before signing a retirement living contract, take all of the documents and any questions you may have about the village to a legal practitioner or financial advisor who understands the legal and financial implications of retirement village contracts. Go to pages 219-222 for a list of retirement accommodation options.

As one of Victoriaâ&#x20AC;&#x2122;s largest and most trusted aged care providers, we offer exceptional care in your home or one of our 34 residences

1300 133 414

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Autumdale, Cheltenham Chelsea Manor, Chelsea Elly Kay, Mordialloc Gardenia, Chelsea Grossard Court, Cowes Karinya Grove, Sandringham Oakleigh, Oakleigh South Sheridan Hall, Brighton Sheridan Hall, Caulfield North

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Most of the time aged care services work well and the people who use them are happy with the service they receive. However, sometimes a problem may arise, and you may need help to speak up and have the problem resolved. Many people feel uncomfortable raising a complaint or concern but it is important to address your concerns early and not leaving it to escalate. This can be particularly difficult if your complaint is about the care or services that you are dependent upon for meeting your most basic needs. Nevertheless, we live in a society where each and every one of us, regardless of our age, has rights as citizens and individuals.

Advocacy

Supporting the rights of older people

Advocacy

If you feel unsure or unable to address your concerns with the service provider, you can ask an advocacy service to help you. An aged care advocate can help you take choice and control over your care services and work with you and your family on the best way to address your concerns with a provider. Their services are usually free and they can give you information, advise and support you to express your concerns or even speak on your behalf. They will aim to achieve the best possible outcome for you. An advocate can: Help you understand your rights and responsibilities Listen to your concerns and discuss your options Support you and give you confidence in addressing a concern Raise a concern with the service provider or speak on your behalf Advice is generally provided on consumer rights, human rights, aged care rights and responsibilities, financial exploitation, substitute decision-making and elder abuse prevention and response. Advocates can assist with negotiating changes to your care plan, ensuring the needs of people from culturally diverse backgrounds are met. They also deliver specialist community education such as self-advocacy and how to meet the needs of people with dementia and special needs. There are free and independent advocacy services in every State and Territory that provide free telephone advice, community education and other assistance for older persons.

Elder Rights Advocacy

We provide information, advocacy and education that supports older Victorians and their right to access quality aged care. Older people and their families can contact our Advocacy Team for information and advocacy on any aged care issue, including residential and home care. Our Advocates support older people, and their families, to communicate their needs and have these listened to and acted on by service providers. Our services are free, independent and confidential, and also include: • Community education • Elder abuse prevention and response • Aged Care Community Visitors Scheme

Freecall 1800 700 600 or (03) 9602 3066 E: era@era.asn.au W: www.era.asn.au

PROMOTING OPPORTUNITIES PROTECTING RIGHTS FOR PEOPLE 50+

Council on the Ageing (COTA Victoria) is the leading non-for-profit organisation representing the interests and rights of people aged 50+ in Victoria. COTA Victoria offers a range of programs with and for older Victorians, including:

• Inspiring Life Stories

inspiring and supporting older people to remember, preserve and share their unique story with loved ones

• Seniors Outreach

providing information sessions on a range of topics including; aged care, energy, finances, housing and legal issues

• COTA Wise

connecting people with information over the phone on matters of importance including; aged and community care services and financial counselling

• Seniors Rights Victoria

supporting people experiencing elder abuse to understand and exercise their rights

• Community Education

providing information on a range of topics important to older Victorians

• Living Longer Living Stronger

providing affordable progressive strength training opportunities at 100 sites across Victoria, enabling older Victorians to remain active and independent

• Policy Advocacy

listening to the needs and interests of older Victorians and advocating for positive change with decision makers

• Older Men: New Ideas (OM:NI)

supporting men in local discussion groups to break down isolation and tackle the transitions of later life

Our vision is that ageing in Australia is a time of positivity, opportunity and influence.

Call us now!

1300 13 50 90

Sign up for our newsletter at cotavic.org.au enquire@cotavic.org.au www.facebook.com/COTAVic Or visit COTA Victoria: Level 4, 533 Little Lonsdale Street, Melbourne, VIC 3000 If you require an interpreter please call 13 14 50

@COTAVictoria

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The Older Persons Advocacy Network (OPAN) is a national network of nine State and Territory organisations that have been successfully delivering advocacy, information and education services to older people in metropolitan, regional, rural and remote Australia for over 25 years. The Australian Government funds OPAN to deliver the National Aged Care Advocacy Program across the country. If you receive Government funded home care or aged care services you can access free advocacy services through this program. Call 1800 700 600 to speak with an aged care advocate in your State or Territory or visit online at opan.com.au.

Elder abuse

Advocacy

They are the heartbreaking stories of older people being mistreated by the people they trust and who are closest to them. Like the case of the 85 year old gentleman who appointed a distant relative as his Power of Attorney. He was neglected, unable to return to his own home and large amounts of money were taken out of his bank account without his permission. Or the woman who became depressed and fearful because her addict son abused her verbally and psychologically, took her possessions, and isolated her socially. Elder abuse is defined as any act which causes harm to an older person and is carried out by someone they know and trust, such as a family member or friend. The abuse may be physical, social, financial, psychological or sexual and can include mistreatment and neglect. Elder abuse can happen to anyone. A report from the World Health Organisation (WHO) suggests that the number of people experiencing elder abuse could be as high as one in ten. As our population ages, the number of people affected by elder abuse is also expected to rise. For information about abuse and abuse prevention, and options for getting help in Victoria talk to an aged care advocate. Contact the National Aged Care Advocacy Line on 1800 700 600 for more information or find an aged care advocate in your State or Territory online on opan.com.au

Care Opinion Share real experiences and start a conversation with aged care providers

Not just reviews, itâ&#x20AC;&#x2122;s a purpose-built feedback platform for aged care

Share your aged care experiences AgedCareGuide.com.au/reviews

ON AGED CARE GUIDE

Your story makes a difference and is read by the right people

Tell your story with guaranteed anonymity to protect your privacy

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Placement consultants

A placement consultant makes your job so much easier Needing to place a loved one into an aged care home can be a highly stressful event for families and carers. You might think its a lack of information or understanding but in fact its because you are both the carer and the person emotionally involved as well as the decision maker. This process can be eased significantly with the help of an aged care placement consultant who can take control of the running around, paperwork and planning. Moving into residential care is a situation most people postpone for as long as possible until the point of necessity, often leaving little time to organise everything. If some initial planning were to be undertaken it could soothe the transition and reduce the stress at what is a critical turning point in people’s lives. Planning should include obtaining information on the financial implications of entering residential care, gaining information on the facilities available in your area and ensuring Wills and Powers of Attorney and Guardianship are up to date.

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facilities. Accompanying you on this journey.

Georgie Landau: 0412 247 453 www.moveubytlc.com.au Supports: holding your hand from initial meeting, to being a friendly Judy Warren: 0411 757 185

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face as you enter the Aged Care Home. We will assist with set up of the room, and all introductions, ensuring a comfortable transition. Email: info@moveubytlc.com.au

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aged care support and information

Initial enquiry

Judy Warren: 0411 757 185 or judy@moveubytlc.com.au www.moveubytlc.com.au www.moveubytlc.com.au

ADVOCATES, while supporting you to make the right CHOICE with CARE • RESPECT • and DIGNITY eubytlc.com.au

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Placement consultants

A placement consultant can take over a lot of the stress of searching for and transitioning into an aged care home.

How a placement consultant can help

Every single transition to aged care is unique and a placement consultant will take several things in consideration to make sure the advice is right for your circumstances: Are you looking for care options for a single person, or a couple?  Is there a physical condition that is deteriorating, are mental faculties and awareness impaired?   Is there acceptance or understanding of this part of the journey?   What are the family dynamics around the placement decision and the impact on everyone involved?  Having extensive knowledge of facilities in their area, as well as the placement process, an aged care placement consultant can often find a home faster, and one that is specially suited to your requirements. Through their established relationships with aged care homes, they are familiar with the culture of each home and, most importantly, they have advanced knowledge when vacancies become available. By knowing the culture of each facility and getting to know you, placement consultants can determine which homes would best suit your needs and preferences, and make prior applications to these homes.

No One Does Aged Care Placement Like Us Alleviating the pressure off you and your family

Our commitment to you is to find a place within 2 to 4 weeks for :

 Permanent Residential

 Respite Care

 Relocation

We will work with you and handle the complexities of aged care placement.

ACP serves the Melbourne metropolitan area as well as regional Victoria and other States. We can meet with you in our offices, your home, in a hospital or other location as needed.

ACP’s simple 3 steps:

1. Meet with us to discuss your needs and wants. Then relax as we. . . .

Aged Care can be confusing. Our expert team review facilities to find a place, not a waiting list. We personally visit and recommend placement to suit the whole person as well as the care needs.

Residential Aged Care Specialists

 Dementia Specific

2. Find the place that suits you 3. Move on in! We continue to support you during your move and follow-up. ACP has an outstanding reputation as Melbourne and Victoria’s preferred Aged Care placement consultancy

Contact ACP now for a personalised service to help you choose the most appropriate accommodation for you or your loved one.

Logo and ‘Assisting • Caring • Providing’ are registered trade marks of ACP Health Care Services Pty Ltd and ‘Alleviating the pressure off you and your family’ is pending.

ACP Health Care Services Pty Ltd PO Box 223, Surrey Hills VIC 3127

P: (03) 9720 3883 F: (03) 9661 9172

E: info@acphealth.com.au www.acphealth.com.au

Placement consultants

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Without the assistance of an aged care placement consultant, you or your carer would need to constantly phone the facilities of your choice to demonstrate your eagerness and commitment to obtaining a bed in that home.

Negotiate and advocate for you

The aged care placement consultant advocates on your and your family’s behalf and is able to assist with the whole assessment process. They also complete all the necessary paperwork and application forms for entry into an aged care home which is helpful, as the applications can be quite daunting. They may suggest seeking financial advice where required. An aged care placement consultant helps share the load at this crucial time, can significantly speed up the time it usually takes to find a placement at a suitable home, thereby easing the transition into residential care. Be sure about your expectations of service and what the placement consultant is able to provide, including:

Face to face family meetings to discuss your situation and a respect for the emotions of all the family members involved  Support and recommendations that cater for the specific requirements of your family and loved one

Counsel that prioritises family sensitivities, needs and special requests, before asking how much money is available and getting the status of the financial situation

Looking for aged care for your loved one? Don't know where to start? We can help. Our Care Guides will step you through what can be a difficult time as you consider placing your loved one into residential aged care. We make the process quick and simple and our service won't cost you a cent. Call one of our trusted aged care experts today.

1300 442 383 www.careguidance.com.au

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Placement consultants

Practical assistance with urgent placement situations – which they often are – where reducing the typical waiting times, or arranging respite care, is a necessity.

Choosing a placement consultant

Within Victoria there is a range of well qualified placement consultants who can help you in your search for aged care options. When you’re choosing a placement consultant to support you through the aged care transition, look for someone who is an expert in building and nurturing relationships, who is unbiased and independent, and has no business investment or alignment with any aged care facility.   An independent professional is able to provide guidance based entirely on your individual circumstances, not biased by commission or kickbacks from any particular facility or provider. A quality, independent placement consultant will:

Take their time to get to know you, your family, your circumstances, requirements and preferences Understand the strengths and weakness of every aged care facility they are recommending

Know the required, and accredited, quality of the aged care facilities, beyond the brochures and websites  Provide you with streamlined access to an extended services network of professionals you may need, including financial advisors, lawyers, social workers and other specialists

Creating a Positive Journey During a Difficult Time Covering the Melbourne and metropolitan areas, we come to you because placing a loved one into care can be complex, time consuming and filled with emotion for you, your family and loved one. Help@Hand Aged Care Placements’ mission is to alleviate your stress during a very difficult time. We provide a professional caring service helping you navigate through the many different options for your loved ones care needs.

We can assist in: • Explaining the confusing RAD and DAP charges and their structure • Source best suited accommodation for your loved one • Pick up and tour a variety of shortlisted accommodation

Sally Gilbert

T: 03 9598 7717 M: 0407 863 725

• Assist in all necessary documentation • Negotiate charges and fees where possible • Financial and Centrelink information • Personalised Packages put together to suit your needs

E: sally@helphand.com.au W: www.helphand.com.au

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Placement consultants

Be at ease with talking to Centrelink, doctors and health professionals, ACAS teams, financial advisors, real estate agents and all the people along the way.

Choose an advocate who will ease your concerns, supporting your family with all aspects of this transition, allowing you to focus on your loved one. Placement consultants are most happy for you to call them for a chat and understand you may talk to a number of them before making your choice. You can be open in your discussions because, as health professionals, they have a policy of confidentiality. Their professional fees may differ and it is reasonable to advise them if you are working to a budget. Some placement consultants charge by the hour, whilst others offer a package of services for one fixed price. Ensure that you are advised of all the possible fees and costs up front. Finally make sure you feel comfortable talking with the placement consultant because your professional relationship will be significant in them understanding what you want and organising the appropriate care services.

Resolving family disputes

Placing a family member into care can be life changing. There are many factors – physical, social, psychological and financial – that may arise which families sometimes find too difficult to cope with by themselves. For example, it is not uncommon for various family members to each have their own opinion on which aged care home is more suitable. Also, there is often one family member who is responsible for the majority of the negotiations and practical support, but every family member wants their opinion considered when it comes to making choices. Such situations can result in family conflicts.

insight, clarity and support as you journey into aged care

There are specialist health professionals who offer independent, non‑judgmental service, which can explore the subtleties of each situation and offer caring support in addition to counselling and conflict resolution.

Feelings of guilt

The journey into aged care is often a challenging and emotional time. Not only for you, the person going into care, but also for family members, who have sometimes cared for their loved one for a long time. Whether you’re in need of care for a loved one or planning your own care, Golden Age Placements will guide you along a path that suits your life scenario. Smooth the journey into aged care – start the conversation today. Martina Costanzo Aged Care Placement Specialist

0409 162 532 martina@goldenageplacements.com.au www.goldenageplacements.com.au

You may feel rejected and unloved or are scared to take the step of going into care and worry you’ll lose your independence. There can be the fear of the unknown and not knowing what to expect. At the same time many family members feel guilty about not being able to look after their loved one anymore. They feel overwhelmed by the aged care system and can’t give the assistance that is required. Finding professional support may relieve you from negative beliefs and provide you with coping skills which can ease the difficult journey towards placing a loved one in care.

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Some placement consultants offer counselling as part of their services or may be able to refer you to a counsellor. You can find placement consultants in the products and services directory on page 249 or search on AgedCareGuide.com.au

Case management

The case management process uses a comprehensive approach to identify and implement health and social care services to optimise your health, quality of life and active participation in the community. Case management may be short or long term, or episodic. It plans for both current situations and your long term needs. Case Managers work in partnership with you, your carer and family, as well as other service providers to develop and implement individualised care plans and strategies best suited to your needs and goals. Health based case managers are usually a nurse, social worker or allied health professional. Community based case managers generally have skills from a range of disciplines such as social workers, behavioural science, allied health or nursing. The type of care will depend on your individual needs. Some may only require coordination of support services such as home care.

Placement consultants

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Well Placed care INDEPENDENT ADVOCACY AND AGED CARE PLACEMENT SPECIALISTS

Pauline’s Caring and Comprehensive Service offers: Specialised Independent Aged Care Advice and Advocacy for all types of Placement

Arrangement of appointments and will attend a recommended list of facility tours with you

Assistance with Centrelink, ACAS, Financial and Estate Planners

Quality Placement and Post placement follow up

Professional and Personalised Case Management

Negotiation of accommodation, fees and charges to achieve the best financial outcome

Pauline’s family centred approach comes with firm but gentle clarity and the competence of years of experience.

She’ll ease your concerns by supporting your family with all aspects of this process, which allows you to focus on your loved ones. She’s an independent professional.

The recommendations she gives are based entirely on your individual circumstances – backed up by her knowledge of the Aged Care system and her experience in navigating it.

To speak with Pauline call – 0419 327 294 E: pauline@wellplacedcare.com.au For more info visit - www.wellplacedcare.com.au

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If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services.

However, if you have complex and multiple needs and youâ&#x20AC;&#x2122;re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager.

Care planning

The aim is to provide appropriate and coordinated care that you have control over. Care plans are person-centred and prioritise the needs identified in the comprehensive assessment.

Case management

The case manager implements the care plan and this may include identifying support services that other community care agencies will provide.

Services may include the purchase or hire of equipment or installation of assistive aids such as bathroom rails, and negotiating with support agencies for delivery of services. The case manager also monitors each individual to ensure the service provision is effective and financially accountable, to identify changes and make adjustments to the care plan if needed.

Private case management

If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services.

However, if you have complex and multiple needs and youâ&#x20AC;&#x2122;re looking at different care options, or you would prefer not to use a government funded package, you may choose to use the services of a private case manager. Private case management services are supplied by experienced, tertiaryqualified case managers, to provide support services and coordination across a wide range of community and supportive health services. Waiting periods for private case management are generally reduced compared to some government subsidised services.

The duration of private case management is flexible, and may be short-term or ongoing, depending on your needs.

Examples of when private case management may be an option are if you are returning home from hospital, recovering from an illness, or simply to help you continue to live safely and independently at home. In some cases, such as if a person is cognitively impaired, the public trustee may assign a private case manager to organise their care.

How much does it cost?

The service of a private case management is not government-subsidised in any way, so you will be charged for all services.

Hourly rates vary between private case management organisations so always ask for a breakdown of costs before employing them. Generally, an invoice for all care services purchased on your behalf will be provided to you each month. Many case managers offer no lock in contracts, meaning care can be arranged for one, several or many ongoing visits, and you only pay for what you use.

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At a time when your main concern is the health and welfare of loved ones, you are faced with the complex financial issues of aged care. The financial decisions surrounding aged care may be overwhelming, due to the different funding mechanisms that apply to nursing homes and â&#x20AC;&#x2DC;Extra Serviceâ&#x20AC;&#x2122; facilities. These can be further complicated by the impact that a move to care has in terms of the pension paid by Centrelink and the fact that the family home is treated differently for pension purposes than for aged care purposes. Just getting a basic understanding of what forms you need to complete, when to complete them and where to send them, can be a difficult path to navigate.

Paying for your care

You then need to consider important issues such as how to pay for any accommodation payment, whether to sell the family home or rent it out, how to maximise or keep the pension, all at a time when your main concern is finding a suitable place for your loved one to receive the care they need.

Financial advice

Expert financial advice imperative

By understanding the rules and being able to apply them to individual circumstances, financial advisors are able to save their clients thousands of dollars.

Offices in Melbourne, Sydney and Gold Coast

Overwhelmed by all the complicated financial decisions of aged care? With 15 yearsâ&#x20AC;&#x2122; experience and after helping over 1,000 families, we are the leading provider of aged care financial advice. Because we will guide, and advise you, step by step. Which means to you that you can be assured of having all the facts, guidance and advice to make the best financial decision. However the real benefit to you is that we will remove the stress and the possibility of you making a costly error. We can even deal with Centrelink for you. If you want to remove the financial stress, please give us a call or email. We would love to help you.

1300 944 011 enquiry@corevalue.com.au www.CoreValue.com.au Shane Lawler and Suzanne Poulton are Authorised Representatives of Core Value FA Pty Ltd ACN 605 604 493 Australian Financial Services Licensee 480387

Shane Lawler B.Sc. ADFS(FS) G.Dip AFI, is the Director of Core Value Financial Advice and has been helping aged care clients and their families for over 15 years.

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How an expert can help

Financial advice

The best financial strategies and options will depend on your specific circumstances, objectives and situation. A specialist aged care financial advisor can cut through the vast amount of information available and make sure that all aspects of your financial situation are addressed – the family home, accommodation payments and care fees, cash flow and investment planning. This will enable you to concentrate on finding the best place for care. A financial advisor can help you focus on the information and issues that are important to you and your specific financial situation. While every situation is different, there are some common elements of aged care financial advice which professional consultants often provide to their clients. Some of these elements include:

Strategies to fund accommodation payments Financial modelling of multiple care options Review and planning of tax implications Maximising Government pensions Minimising nursing home fees Negotiating with aged care facilities Keep in mind, not all financial advisors are experienced in dealing with the financial complexity of entering into aged care.

Aged care planning Securing the best possible care in the later years of life is of critical importance to you and your family, particularly as health and mobility may be deteriorating. Accommodation and the level of daily assistance needed are often the major concerns. If independent living is no longer practical, moving to an assisted aged care accommodation facility may be an option. This can be a complex and confusing time with many important decisions to be made on a range of issues. We can help you with that. RI Advice Shepparton 137 Maude St, Shepparton Vic 3630 Ph: 03 5831 2833 E: reception@rishepparton.com.au Bellarine Financial Solutions Shop 2, 3-5 Harding St, Portarlington Vic 3223 Ph: 03 5259 9871 E: sandy@bellarinefinancialsolutions.com

The information contained within this advertisement does not consider your personal circumstances and is of a general nature only. You should not act on it without first obtaining professional financial advice specific to your circumstances. RI Advice Group Pty Ltd ABN 23 001 774 125, AFSL 238429

www.Ag edCareGuide.com.au

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Important questions to ask

Do they specialise in dealing with aged care financial issues? What experience do they have in aged care financial issues? Will they provide you with an outline of all your options? Will they provide their advice in ‘plain English’? Will their advice be in writing? Will they deal with Department of Vetarans’ Affairs or Centerlink on your behalf?

Is the service a once-off or an ongoing service?

What will it cost?

Generally financial advisors charge a fee to help you with strategies to fund your aged care journey. Fees will vary and it pays to contact a number of experts for a quote on their services so you can compare.

Financial counselling

If you’re experiencing financial difficulties and have little income, you may be able to receive free financial counselling services to help you work through this.

Financial advice

Some important questions you should ask before engaging the services of a financial advisor include:

Operating from community organisations, financial counsellors can provide independent and confidential information, support and advice on a range of areas including consumer credit law, bankruptcy and debt

Are you facing some hard financial decisions with moving a loved one into Aged Care? Are you worried about meeting the cost of Aged Care? At OzPlan, you’ll receive appropriate advice tailored to your personal situation.. • we specialise in financial planning for people who are transitioning into Aged Care • we listen to your needs and concerns • we can take care of the paperwork for you • we explain all of your options to you so you can make an informed decision Privately owned financial planning office 4 Accredited Aged Care Professionals Ongoing or once off services as required Advice in plain English

Book a no obligation, free initial consultation today by calling 03 9078 6454

Our Aged Care services include • Review your current financial position and determine the financial impact of relocation plans • Review Centrelink or Department of Veteran Affairs (DVA) entitlements • Identify strategies to maximise social security entitlements where and when appropriate • Structuring financial assets for ease of ongoing client administration

701 Whitehorse Rd, Mitcham 3132 Easy access from Eastlink

ABN 35 005 391 202 AFSL No 221235

• Discussing the financial impact on an estate and beneficiaries and working with your solicitor to develop a suitable estate plan

www.ozplanmitcham.com.au

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AGED CARE ADVICE Need Help? ?

Have you been told that your loved one requires full time care and needs to go into an Aged Care facility?

Are you unsure of the charges relating to Aged Care or are concerned about upfront and ongoing fees?

Are you unsure as to how to pay the Refundable Accommodation Deposit for entry into aged care?

Do you want to ensure Centrelink or DVA benefits are maintained or maximised? Let me help you navigate through the maze of information and formulate a plan, to meet all your Aged Care needs, in an easy to understand and compassionate manner

How I Can Help! ✓ Formulate strategies and develop a plan for entry into

Aged care and beyond

✓ Evaluate facility fees and charges and minimise them

where possible

✓ Analyse Centrelink/DVA entitlements and maximise

them where possible

✓ Present you with the options available so that you can

make an informed decision

Contact me today for a no-obligation, complimentary, initial consultation

Mrs Sonia Dallimore*

Financial Planner - Aged Care Specialist DFP, B.Bus (Int Trade) Suite 1, 60 Bay Road, Sandringham VIC 3191 P: (03) 9598 8002 M: 0429 438 464 E: sonia@vistafinancial.com.au www.vistafinancial.com.au

*Authorised Representative of Financial Wisdom Ltd AFSL No. 231138

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collection laws, industry hardship policies and Government concession frameworks. They can help you in your negotiations with financial institutions and creditors and may also be able to assist with your budgeting and referral needs. Services are funded by State and Federal Governments and are provided free of charge. Find out more about financial counselling services in your State or Territory on financialcounsellingaustralia.org.au or call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor over the phone.

Reverse mortgages

If you are finding it difficult to pay an accommodation payment to enter an aged care facility and are afraid you may have to sell your home in order to make the payment, a reverse mortgage is one option you may consider. Reverse mortgages, or equity release loans, are generally available to residential property owners over 60 years of age, and they allow a person to release funds using the equity in their house. These funds can then be used as an income stream, or to borrow against, for personal lifestyle needs such as travel, home improvements, medical bills or to pay for aged care services or accommodation payments. There are a number of advantages in using a reverse mortgage to fund an accommodation payment.

BOB NIXON B.Com., Dip.Ed. ACCREDITED AGED CARE PROFESSIONAL™ Serving the needs of people in the Western & Northern Suburbs of Melbourne and nearby regional centres. I CAN HELP YOU WITH: Analysis of the person’s financial position Advice on possible strategic options Optimisation of fees and charges Checking the impact on Centrelink/DVA Planning to cover cashflow needs Completing the paperwork Estate planning review Investing surplus monies if any

CALL TODAY TO ARRANGE A MEETING

Office Phone: 1300 930 084 Emergency: 0412 335 246 www.agedcareadvisors.com.au Bob Nixon is the Managing Director of Nixon Financial Services Pty Ltd ABN 45 128 864 568 and is an Authorised Representative of Total Financial Solutions Australia Ltd ABN 94 003 771 579, AFSL 224 954.

Some of these include:

Retaining the family home. This is particularly important if the spouse of the person entering care wishes to continue living in the home.

Ability to pay the accommodation payment quickly. This

saves substantial interest charges to the aged care facility as generally the interest charged on the loan will be lower than that charged by the aged care facility.

It is also possible to pay an accommodation payment in

part (or full) via a periodic payment to the aged care facility. Although the interest charged may be higher, there are considerable cash flow benefits.

Choosing the right loan

It is important to choose the right reverse mortgage home loan which is most appropriate for you. Seeking impartial advice from Centrelink and a financial planner can help you to consider all of your options and ensure that the accommodation payment is structured to avoid any unnecessary reduction in pension. It is also recommended that you consult family members before determining whether a reverse mortgage loan is right for you.

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Approximately one-quarter of your retirement is expected to be ‘care years’ where help may be needed with daily living activities, and nearly half of Australians take up an aged care bed within one month of being assessed as needing full time residential aged care. Most people want to remain independent throughout retirement and to stay in control of where and how they live. Your ability to do so may depend on your health and physical well-being. As we age, some things become harder to do on our own. If your ability to live independently starts to decline and you need help with daily living activities such as cooking, cleaning and personal care, you may need to move into residential care. The costs for residential care are divided into three categories:

Cost of accommodation Daily care fees Extra services

Financial advice

Aged care – What you ought to know

The daily care fees can be up to $109,285 per year, but a large portion is paid by the Government.

INDEPENDENT LICENSED AGED CARE FINANCIAL SPECIALISTS

“Celebrating 12 Years in Aged Care Financial Advice” We Don’t Do Anything Else! The PrimeCare Commitment to You: ◆ Low flat fee consultation ◆ Minimise your means tested care fee ◆ Explore all options to maximise Centrelink / DVA Pension ◆ Explain the fees, charges and entry and exit costs ◆ Explore options to retain the family home

◆ Illustrate the most affordable accommodation options ◆ Complete and lodge Centrelink forms – to save you time ◆ Explain all the savings available for self-funded retirees ◆ Make all information clear and easy to understand

Call the PrimeCare Team Today! On 1300 853 875 or E: enquire@primecarefinancial.com.au W: www.primecarefinancial.com.au 7 Office Locations: Phone Consultations available! Suite 302, 685 Burke Rd, Camberwell VIC 3124 Bayside: Level 1, 441 South Rd, Bentleigh VIC 3204 Dandenong: Level 2, 311 Lonsdale St, Dandenong VIC 3175 Melbourne:

Geelong:

Level 1, 27-31 Myers St, Geelong VIC 3220 Mornington 29 Tourello Rd, Peninsula: Mt. Eliza VIC 3930 Sunshine: Level 5, 12 Clarke St, Sunshine VIC 3220

Templestowe: 291A High St, Lower Templestowe VIC 3107 Let the TRUE Independent Specialists assist you in Aged Care!

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Financial advice

The contribution you would pay is between $18,491 and $45,723 depending on your financial means (as assessed by the Department of Human Services – DHS). For most people however, the biggest concern is how to pay the large amounts quoted for a room. These range from around $100,000 to $2 million but will commonly be between $400,000–$600,000. These lump sum payments are called Refundable Accommodation Deposits – RADs. Seeking financial advice on what options you have for payment and funding strategies may help to minimise your stress. Let’s examine some of the facts around accommodation payments.

Fact 1 – This is not lost money

The first thing to know about RADs (paid since 1 July 2014) is that they are fully refundable when you leave care, unless you allow the service provider to deduct other fees to help with your cashflow. Repayment is also guaranteed by the Federal Government if paid to an approved provider – an important thing to check when you are selecting a care provider.

Fact 2 – You don’t have to pay the lump sum

Accommodation payments are quoted as a lump sum but are also converted to an equivalent Daily Accommodation Payment (DAP). The interest rate used for this conversion is currently 5.96 percent. For example, a RAD of $400,000 is converted to a DAP of $65.32 per day.

Specialising in financial advice for Aged Care • Choices in relation to the family home and other investments • Analyse affordability

• Maximise DVA/Centrelink pension • Provide assistance with Centrelink paperwork

• Provide analysis of estate planning matters

Garry Ransome & Evelyn Ali P: (03) 9374 1133 E: finance@moneyplan.com.au W: www.moneyplan.com.au Suite 22b, Level 2, 80 Keilor Rd, ESSENDON NORTH VIC 3041 Level 1, 48 High Street, NORTHCOTE VIC 3070 Level 6, 1 61 Collins St, MELBOURNE VIC 3000

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If you accept a place in a residential service, you can choose whether to pay the full RAD, the full DAP or any combination of the two. You don’t need to make this choice until 28 days after moving into care and the service is not able to pressure you to choose any particular option.

Fact 3 – Even if you have less assets than the published RAD, it may be affordable

If you don’t have enough assets to pay the RAD the first step may be to see if you qualify for Government concessions as a lowmeans resident – this would require your share of assessable assets to be less than $166,707.20. If you don’t qualify you will need to find a way to fund the full accommodation payment requested by the service. If you don’t have enough assets, paying a part RAD and part DAP may help, but only if you have surplus cashflow to pay the DAP.

Bert is moving into residential care. He is a widower on the full age pension with a home worth $420,000 and $20,000 in the bank. The service he and his family have chosen is asking for a RAD of $530,000 (or $86.54 per day). Bert is worried that he cannot afford a place in this service without asking his children for help. He sought advice on his options and decided to take the advice to:

Sell his home Use the net sale proceeds to pay a $400,000 RAD, leaving a DAP of $21.23 per day on the remaining $130,000

Instruct the service provider to deduct the DAP each month

IN RAT G 30 Y EB

YEARS 1989 - 201 9

CE L

Example

CE L

RS EA

This option leaves your income to meet daily care fees and living expenses but reduces the RAD refunded when you leave. This can help you fund the accommodation payment to access the care you need.

RS EA

RATING 30 Y EB

One further strategy option is to pay as much of the RAD as you can afford and then instruct the service provider to take the DAP (on the unpaid amount) out of the RAD you have paid.

Financial Advice since 1989 Retirement planning Superannuation & Investment Centrelink support Aged Care advice

from his RAD

This leaves his $23,824 age pension to cover his daily care fees of $21,210 per year (this includes the basic daily fee and the means‑tested care fee) plus some personal expenses. His DAP is deducted from his RAD leaving Bert financially self-sufficient and keeping a $20,000 cash reserve to meet other expenses.

Fact 4 – There is no pressure to act quickly or sign documents

Understand that each group you may be dealing with, be it the hospital, social worker, aged care facility or the Department of Human Services (Centrelink / My Aged Care) has a desire to assist you, they do not put all the pieces of your puzzle together. All decisions do not need to be made before you can get the care needed – there is no rush.

Helping families make the right financial decisions

(03) 5224 2700 mfs@muirfieldfs.com.au www.muirfieldfs.com.au 1/9 Bristol Rd Torquay Geelong office: Suite 2, 17 Fenwick Street

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Financial advice

Do not feel pressured into signing documents, completing forms or make decisions straight away – seek advice first, as sometimes opportunities present themselves to improve your situation before you complete these forms – it can be hard to unscramble an egg!

Fact 5 – You should get advice – and not all advisers are ‘equal’

Identify an experienced and Accredited Aged Care Professional who can help you make the right decisions, outline the options available to you and the benefits and consequences of each decision you are considering. How we support you during this potentially very stressful and tumultuous time: Help you create a clear plan for aged care

Family discussions, helping minimise disputes

Evaluate the options and strategies for your accommodation payment Review your financial situation and help you evaluate what you can afford

Develop strategies to optimise and improve your financial position Explaining the impacts to Centrelink payments and Aged Care fees Review your estate plan to avoid unintended consequences

Disclaimer: The case studies provided are illustrative only and contain information that is general in nature. It does not take into account the objectives, financial situation or needs of any particular person. You need to consider your financial situation and needs before making any decisions based on this information. Rates are current as at 10 December 2018. This article has been submitted by Dianne Chalk (CFP®) and Rebecca Noonan (AFP®), Accredited Aged Care Professionals (TM) of Hillross Fairy Meadow ABN 84 144 960 934. Hillross Fairy Meadow is a Corporate Authorised representative of Hillross Financial Services Limited ABN 77 0003323 055 AFS Licence No 232705.

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Sell your home ‘stress free’ Having made the decision to leave the family home to enter an aged care home or retirement village, how and where do you begin with selling what may be your biggest asset? When it comes to selling your home, some of the stress can be removed by engaging the services of a seller advocate to deal with the real estate agent. By helping you through every step of the selling process, the seller advocate can help you get the best price for your home. The seller advocate assesses your property’s worth, selects an appropriate target market and advises on the sale method. The advocate then interviews and selects an agent based on your requirements. This ensures your budget is not exceeded and that your expectations are met. The seller advocate can also negotiate the agent’s fee and sale price. This service reduces the contact between the seller and the real estate agent and ensures that the property’s set price range is attained with no nasty, unexpected surprises at any stage. The seller advocate’s fee is a percentage taken from the real estate agent’s fee, so there is no direct cost to the seller.

Selling and moving

www.Ag edCareGuide.com.au

Specialising in Aged Care Real Estate A free advocacy service assisting families when selling their home At Real Estate Care Service, there is absolutely no extra cost to use our vendor advocacy services and we keep you informed through the entire process We work with our vendors every step of the way, from preparing the property for sale right through to settlement Our hands on approach includes sourcing the right agent within the agency and handling all negotiations on your behalf, to ensure a stress-free and great result for your property Real Estate professionals, with over 10 years of experience, working within the aged care industry

www.realestatecareservice.com.au info@realestatecareservice.com.au

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A seller advocate can also organise and manage the presentation of your home. Everything from a quick tidy up to a renovation or makeover can be handled by them. Landscaping, gardening, building, and decorating, re-fitting, rubbish removal – you name it. They know how to increase the appeal and value of your home. And, if there are items you wish to sell, the seller advocate can arrange to have them valued and auctioned.

Tips to selling ‘stress free’

Here is some advice to selling ‘stress free’; common ‘selling mistakes’; and the benefits of ‘downsizing’ the home to maximise your quality of life.

Do your research – what is the house really worth?

De-stressing your move

Think about the presentation of the home – are you going to sell it furnished or empty?

What methods of sale and marketing will you employ? Will the home be auctioned or will you accept expressions of interest?

Will the sale of your home impact on pensions? Seek professional advice from a seller advocate, as well as a financial and legal advisor.

De-stressing your move

People who are downsizing, moving in to a smaller unit or having to move into a nursing home often have 50 years or more of accumulated goods and belongings. The situation can be even more difficult for people who are on their own or where family are interstate and not available to help. Many people who are moving need packers, removalists, unpackers, sorters/de-clutterers, assistants, confidants, coordinators, cleaners and gardeners all rolled up into one.

The stress of both finding professional assistance and then coordinating can be overwhelming. If you need help, the best avenue is to speak to a case manager, social worker, placement consultant or contact a business that specialises in practical assistance with all aspects of relocating. Relocation services often include:

De-cluttering and sorting through household contents and personal possessions

Sorting the saleable items, identifying valuables, determining items to be discarded, compiling all documents

Compiling an inventory of the contents and arranging valuations Clearing the home or unit prior to sale or tenancy termination Delivering valuables, financial, legal and personal papers to the appropriate person

Delivering unsaleable goods to various charities Removing all rubbish items from the entire property Coordinating real estate agent, auction house, cleaner, gardener, repairs and all other services

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Unpacking your belongings in your new home and put furniture in position

Install electronic devices like a TV or computer and hang pictures.

Estate planning

There are so many things to prepare and organise when you move into aged care. A professional relocation business may help alleviate all the emotional and physical work involved in relocating yourself, a loved one or friend into an aged care facility.

Estate planning

A well prepared and executed estate plan can not only save your estate unnecessary costs in the future but can also save your loved ones from unnecessary stress after your death. Estate planning is the process in which you discuss with a legal practitioner what you want to happen with your estate (your assets) on your death.

It is a plan which involves you considering who you want to be executor of your estate (the person in charge of your Will), who you want to benefit from your estate, your funeral wishes and who you want to look after your financial and personal/health matters if you were to lose capacity during your lifetime, for example by way of dementia or stroke.

Effective estate planning ensures your assets are protected and distributed to the right people according to your wishes.

WILLS

POWER OF ATTORNEY

PROBATE & DECEASED ESTATES

CONVEYANCING

Providing you and your loved ones with peace of mind Our comprehensive and compassionate services include: • Assisting you to put in place a Comprehensive Will which allows you to determine where you would like your assets to go when you are no longer here • Assisting you to put in place an Enduring Power of Attorney and Appointment of Medical Treatment Decision Maker which allows you to appoint someone to make financial, legal, guardianship and medical decisions on your behalf if you are no longer able to do so yourself • VCAT Guardian and Administration applications • Application for a Grant of Probate and assistance with Deceased Estates • All conveyancing requirements from the sale of property to transfers to Deceased Estates

Melisa’s extensive estate planning and probate experience allows her to provide caring and compassionate legal advice in respect to your legal matters. She will listen to your concerns so that she knows exactly what you would like to put in place and then prepare the appropriate estate planning documents in accordance with your wishes. In respect to Deceased Estate matters she assists families with applications for Grants of Probate and the administration of deceased estates.

For more information contact Melisa on 9879 0734 or 0401 134 760 Or visit www.madisonsloanlawyers.com.au Email: melisa@madisonsloanlawyers.com.au 3/1-15 Hopetoun Road, Park Orchards Victoria 3114

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Your Will is one of the vital documents in this process. It is a legal document that directs how your assets should be distributed and appoints guardians of any children. It appoints an executor to oversee this process. A properly drafted, up-to-date Will is the only way that you can be sure your assets will be dealt with as you wish when you die. If you pass away and do not leave a valid Will, your estate will be distributed in accordance with strict rules dictated by legislation, which operate without any regard to what your personal preferences may have been. It can also add significant cost and delay to the administration of your estate.

Estate planning

Having a Will relieves your loved ones of this burden and ensures that your loved ones are placed in the best possible position in the event of your death. Whilst DIY Estate planning can save you money now, it can often add to the costs of your estate administration. The only way to ensure that your loved ones are protected is to obtain proper legal advice regarding your estate planning.

Enduring Power of Attorney – a ‘living Will’ Most people know you should write a Will to make sure your loved ones are provided for when you die, but what happens if you are left unable to make decisions for yourself due to accident, illness or other circumstances? It is a popular misconception that a family member can step in at this time as they may lack the legal authority to do so. By creating an Enduring Power of Attorney and nominating a trusted friend, family member or organisation, you can put in place an effective plan to enable someone of your choosing to step in on your behalf when you are unable to make your own decisions. Think of it as a ‘living Will’. There are three types of Enduring Powers of Attorney which should be considered:

Medical Treatment – for medical decisions, Guardianship – to make lifestyle decisions, and Financial – to take care of legal and financial affairs The best time to create an Enduring Power of Attorney is while you are healthy and still capable of managing your affairs.

Choosing your own attorney

It is important to understand what a difference it can make to have a well-chosen Attorney. If you lose the ability to make important decisions,

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whether they be medical, lifestyle, financial or legal, and you do not have an Enduring Power of Attorney, there may be conflict over who should make these decisions on your behalf. Family and carers may be uncertain about who can or should make decisions on your behalf. Often they may not understand the full implications of the choices that they are offered. Looking after your affairs requires responsibility, experience and the ability to deal with such matters. Often a spouse or family friend is appointed, although increasingly in the case of an Enduring Power of Attorney [Financial], trustee companies are appointed because of their professional expertise. Once an Enduring Power of Attorney has been executed, people or organisations nominated should be made aware of the document. It is advisable that people closely involved with your affairs should also be notified.

Where to start?

For more information and necessary forms you should contact the Trustee or Advocate services in your State or Territory.

Memory change – is it dementia? Are you concerned about lapses in memory or other changes in your thinking or behaviour, or in someone close to you? Changes like these can have a number of possible causes, including stress, depression, pain, chronic illness or medications. See your doctor if you, or someone close to you, are experiencing these kinds of difficulties. Receiving a diagnosis is important because the underlying cause may be treatable. However major changes in memory are not normal at any age and should be taken seriously.

What is dementia?

Dementia is a general term to describe problems that involve progressive changes in memory, thinking, behaviour, and the ability to perform regular daily activities. There are more than 100 different types of dementia. The most common types are:

Alzheimer’s – which attacks the brain resulting in impaired memory, thinking and behaviour

Dementia

Each Australian State and Territory has separate Powers of Attorney legislation. In Victoria contact the Office of the Public Advocate on 1300 300 337.

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Vascular dementia – caused by poor blood flow to the brain, depriving brain cells of nutrients and oxygen needed to function normally

Parkinson’s related dementia – a chronic, progressive neurological condition, which in later stages can affect cognitive functioning

Frontotemporal dementia – a disorder causing damage to brain cells in the frontal and temporal lobes, resulting in decline in social skills and emotional apathy. Behaviour and personality changes often occur before memory loss and speech problems

The early signs of dementia may include: memory loss – particularly recent memories or experiences, confusion with time or place, changes in mood and personality, difficulty with planning or problem solving, and difficulty in completing familiar tasks. Dementia can happen to anybody but is much more common after the age of 65. Dementia is not a normal part of ageing.

Dementia and aged care

Dementia

For people with dementia, their memory loss affects their adjustment to new places and persons. The move to residential care should be considered before a crisis forces a more urgent response. Good care depends on how well the care facility responds to the residents’ individual needs, including their physical, social and mental wellbeing.

Where can I get help?

Support is vital for the person with dementia, as well as family members. Although the effects of dementia cannot yet be stopped or reversed, an early diagnosis gives families a chance to access services and plan for the future. There are a number of organisations that offer support, information, education and counselling to people affected by dementia. The National Dementia Helpline offers advice and counselling on 1800 180 500 or fightdementia.com.au or read on for information about how the Dementia Behaviour Management Advisory Service (DBMAS) can help.

Changed behaviours

Behavioural change can occur for people with dementia, with many people experiencing changes to mood, thought, language, daily function or movement. The individual’s response to a particular circumstance or situation may alter or reduce as the dementia progresses. Changed behaviour as a response to a person’s dementia may reduce quality of life for the person living with dementia and can contribute to carer or care worker stress. It is important to take steps to support the person living with dementia and the people that provide care to them. Dementia Behaviour Management Advisory Service (DBMAS) can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers.

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Dementia Support Australia Offering nationwide support 24/7

Understanding and addressing the causes of behaviour Dementia Support Australia (DSA) provides a 24 / 7 service, offering support to carers of people living with dementia Nationally, DSA provides the: â&#x20AC;˘ Dementia Behaviour Management Advisory Service â&#x20AC;˘ Severe Behaviour Response Teams Contact us today Phone 1800 699 799 Refer online www.dementia.com.au

Dementia Support Australia

A PARTNERSHIP LED BY

Dementia Support Australia is supported by funding from the Australian Government under the Dementia and Aged Care Services Fund

Dementia Support Australia

A PARTNERSHIP LED BY

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Changed behaviours may include:

Anxiety Depressed mood Hallucinations Restlessness Aggression Sleep disturbance Inappropriate toileting

Eating difficulties Repeated calling out Repetitive questioning Wandering Hoarding

Restiveness to care

Unwanted sexualised behaviour

Specialised support

Dementia Behaviour Management Advisory Services (DBMAS) is a free, nationwide service, funded by the Australian Government, supporting family and health and aged care professionals to better understand and respond to individual changes in behaviour and emotions.

Dementia

The service can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. It offers specialised support, assessment, intervention and advice to assist carers and care workers of people with dementia where behaviours may impact on their care. DBMAS has a multi-disciplinary team of experienced health care professionals such as registered nurses, social workers, clinical psychologists, geriatricians, speech pathologists, dietitians and nurse practitioners. Providing a nationally consistent service, DBMAS support is tailored not only for the individual but also responds to the specific and diverse needs of the community, residential and acute environment, while building capacity and knowledge within the aged care sector. The Severe Behaviour Response Teams (SBRT) is a national mobile workforce of staff including nurse practitioners, nurses, allied health and specialist staff. They can provide timely expertise and advice to Government funded approved residential aged care providers who need assistance with addressing the needs of people with severe and very severe Behavioural and Psychological Symptoms of Dementia (BPSD). SBRTs can assist with: assessing the causes of the behaviours assist care staff until the immediate crisis is resolved develop a care plan to address and deal with behaviours provide follow up assistance as needed. DBMAS has procedures in place to decide when the SBRT is the best service option or when DBMAS can provide the right support. DBMAS is committed to providing culturally sensitive and effective communication. If you require an interpreter service, you can call the Translating and Interpreting Service on 131 450 and ask them to contact the DBMAS service. For more information, contact DBMAS on 1800 699 799 or visit dementia.com.au

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End of life care

Whether you live in your own home or in a residential aged care home, when the end of life approaches you may require additional support. The primary goal of palliative care is to provide supportive care and improve the patient’s quality of life by addressing any painful or distressing symptoms.

Services to help at home

Services that may help you to stay in the comfort of your own home can include:

meals, or help for those with special diets; and

helping to travel to shopping centres or appointments.

Palliative care in a nursing home

The Guidelines for a Palliative Approach in Residential Aged Care, developed by the Government to provide support and guidance, outline three forms of palliative care in residential aged care:

A palliative approach – To improve the quality of life for residents with a life limiting illness.

Specialised palliative service provision – This form of palliative care involves referral to a specialised palliative team or health care practitioner.

End of life (terminal) care – This form of palliative care is appropriate when the resident is in the final days or weeks of life and care decisions may need to be reviewed more frequently.

Residents with dementia

Palliative care for residents living with dementia often requires a different approach than palliative care for people with a terminal condition, as the process can take place over a longer period of time. Declining cognition can mean that a dying person with dementia is unlikely to have the capacity to make decisions, and communicate their wishes regarding care. These decisions must be made much earlier in the course of dementia than for other illnesses, or alternatively, must be made by proxies on behalf of the dying person.

Family and friends

Providing end of life care can be particularly intense for family and carers, supporting a patient’s needs. Palliative care not only supports patients, but also their friends and families. For more information about palliative care services talk to your GP or contact your community health centre.

End of life care

a qualified nurse to dress a wound or provide continence advice; household jobs like cleaning, clothes washing and ironing; help with bathing or showering, dressing, hair care and toileting; meals and other food services – assistance with preparing and eating

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Carer support There are over 2.5 million unpaid carers across Australia. The caring role is a valuable and rewarding job but also a tough one, often balancing work, family and friends while making sure your loved one is well looked after. With more older Australians looking to stay at home longer more family and friends of older people are finding themselves in a carer role than ever before. Being a carer can have a huge impact on your life, and physical and mental wellbeing – as well as being isolating at times. There are some great support options available to assist you with practical and emotional support and you may be eligible for financial support from the Australian Government.

Carer support

Support groups and counselling services

Community run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups may be organised around caring for someone with a particular need (such as Parkinson’s or dementia). Support groups are an opportunity for you to connect with other carers who are or have experienced situations similar to yours, and a place to share experiences and advice. Carer support groups are completely confidential and can also help you to:

Discover new information Get along to education or training workshops Participate and get involved in activities Head along to relaxing outings

Support lines

There are also a number of support lines and websites to assist carers just like you in looking after older people. Some helpful support services include:

Carer Gateway – 1800 422 737 – phone and online resource to help

you find local support services, gives advice on a range of topics such as health and wellbeing, financial and legal considerations, and can connect you with other carers

National Dementia Helpline – 1800 100 500 – provides information

and support about dementia, connect you to support services in your area as well as provide emotional support to help manage the impact of dementia

Carers Australia – 1800 242 636 – runs support programs including short term counselling for carers with qualified counsellors

Relationships Australia – 1300 364 277 – offers a range of services such as counselling and mediation, by phone, online and face-to-face

Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling

To find out more about financial support for carers, contact the Department of Human Services online or call 13 27 17.

www.A g e dCity C a r e Council Guide.com.au Glen Eira

Glen Eira City Council

Glen Eira City Council operates three residential aged care facilities, offering permanent care service for the aged. The facilities are conveniently located in Murrumbeena and East Bentleigh. We pride ourselves on staff who have a commitment and passion for providing the best possible care and support for our residents. Our services have a commitment to ongoing continuous improvement and all facilities are fully accredited.

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Our facilities feature:

• Modern well maintained accommodation

• Convenient locations close to public transport • Single rooms and ensuites • Attractive secure gardens

• Comprehensive lifestyle programs • Vehicles for accompanied outings • Allied health services

Warrawee Community 854a Centre Road, Bentleigh East VIC 3165 Phone: (03) 9570 2211 E: Warrawee@gleneira.vic.gov.au Permanent care and extra service care for 90 residents.

Rosstown Community 6 Ames Ave, Murrumbeena VIC 3163 Phone: (03) 9568 0199 E: Rosstown@gleneira.vic.gov.au Permanent care accommodation for 53 residents and is conveniently located near to the Carnegie shopping precinct.

Spurway Community 89-91 Murrumbeena Road, Murrumbeena VIC 3163 Phone: (03) 9563 1911 E: Spurway@gleneira.vic.gov.au Permanent care for 30 residents in three cottage style houses.

Regular tours are conducted at each of the facilities. Prospective residents and family are invited to contact the facility or the Admission officer Phone: (03) 9570 2211 www.gleneira.vic.gov.au

Edenvale Manor

Edenvale Manor is a sixty-bed facility offering residents a warm and relaxed home-like lifestyle. We aim to provide the best quality care and services possible through dedicated and qualified staff who care for each individual’s needs. We value privacy and choice for our residents, and encourage residents to maintain their independence and interests. Edenvale Manor is situated close to Milleara Shopping Centre, banks, medical services, churches and public transport. Combination locks are used on front exit doors, and staff will assist visitors in using these.

We have Registered Nurses on duty 24 hours a day. Doctors are on call seven days per week, and also make regular visits according to residents’ needs. Medical care is usually provided by the residents’ General Practitioner. If he or she is unable to visit, another visiting Doctor can assist. The nursing staff will help with any queries in this matter. Edenvale will be extending the current 60 bed home to 120 beds. In early 2020 the extension be ready for occupancy. Further information may be obtained from the Care Coordinator.

Edenvale Manor is a leader in aged care, and with over 15 years of experience, is known for quality of care and service to the residents. Contact us today Edenvale Manor 188a Sterling Drive Keilor East VIC 3033 Phone: (03) 9337 7343 Fax: (03) 9337 4290 E: reception@edenvalemanor.com.au www.edenvalemanor.com.au Melway reference: 27 B1

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Vasey RSL Care is a not-for-profit organisation offering: • Residential Care • Home Care • Respite Care • Independent Living Vasey RSL Care is a multi-award winning organisation, recognised for the care, compassion, respect and innovation we demonstrate in the care of our consumers and residents. Our organisation was founded to support veterans from World War I and war widows from World War II. These beginnings have influenced every aspect of our organisation and continue to do so. Approximately three quarters of our community have a background with the Australian or allied defence forces or are the widows of ex-service personnel (sometimes both). The other quarter are from the general public and all senior Australians are welcome. Our community shares many traditional Australian values – sincerity, humour, mateship, perseverance, generosity, courage and a larrikin spirit – values bred through a lifetime of living and working in this great country. In return, our staff show respect, support and compassion.

Residential Care

Our Homes:

Our five residences have everything you’d expect in your home – good home-made food, regular cleaning, linen and laundry service, safety and privacy, health services and plenty to keep you busy with an extensive lifestyle program.

Vasey RSL Care Brighton 21 Downes Avenue T: 9596 7485

Our promises to you are: • Warm, compassionate support • Traditional Australian values • Safety, reliability, punctuality and attention to detail • Camaraderie and friendship • Dignity and respect • A life with meaning and purpose • Commitment to quality evidencebased care that puts you at the centre

Vasey RSL Care Brighton East 709-723 Hawthorn Road T: 9519 3400 Vasey RSL Care Bundoora 5 Tower Ave T: 9466 9615 Vasey RSL Care Frankston South 85 Overport Road T: 9787 2844 Vasey RSL Care Ivanhoe 63 Edwin Street T: 9457 5933

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Home Care

Independent Living

Our Home Care Team members will help you each step of the way, so you can receive the Home Care support you need to live at home with confidence.

Vasey RSL Care has around 400 Independent Living Units (ILUs) at 9 villages across Metropolitan Melbourne and Geelong.

Our Care Advisors will help you by: • Getting to know you and your family • Understanding your situation and needs • Listening to what you want in your life • Showing you the possibilities • Helping you choose your care needs Our Home Care program has 3 levels: Advise – once set up, you have freedom to manage your services Assist – manage your services with some assistance from us Support – we manage your services fully for you Our staff are qualified and experienced in nursing, psychology, social work and aged care. They will help you get the best mix of care and support to live comfortably in your own home.

Our ILUs are solely for veterans and war widows – that is, anyone who has served in the Australian or allied defence forces, and widows/ers of people who have served. ILUs provide security, safety, camaraderie and friendship, and are provided at below-market rates for individuals who receive a government benefit and who meet the asset and income test.

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Understanding aged care options can be a difficult and overwhelming process. We understand that finding the right aged care solution often comes at a difficult time, and it can be a challenging, confusing process for all concerned. At Vasey RSL Care, we are experts in aged care, so we can offer you and your family the resources and information you need to make informed choices. We will also give you emotional support and assistance so that you are able to find the best possible care for yourself or your loved one. Call us to see what we can do for you: 1300 602 108

Excellence in Aged Care

Vasey RSL Care Ltd 172 Burwood Road Hawthorn Vic 3122 Phone: 1300 602 108 E: info@vaseyrslcare.org.au www.vaseyrslcare.org.au

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Home2Home

Lifeview Residential Care is an award winning aged care provider offering lifestyle choices in a supportive, homely, residential environment. Residents enjoy peace of mind and live well through exceptional care, entertainment and dining experiences. Australian owned and operated we offer permanent, and respite care in the eastern and south eastern suburbs of Melbourne.

A Rainbow Tick accredited organistation, Lifeview is Lesbian, Gay, Bisexual, Transgender and Intersex friendly for residents, staff and volunteers. We are committed to ensuring older Australians are able to age with grace, dignity, choice and without fear of prejudice.

Lifeview’s homes feature Home2Home our own small house, relationship-based model of care, where multi-skilled staff (housemates), work with the same group of residents all the time. Home2Home enables staff to spend more meaningful time within their household, creating better continuity of care and building on already established relationships. Home2Home also allows residents to remain as independent as they desire, to have a say in how the home is run, what meals they would like to see on the menu, and what activities they wish to participate in.

Active Vibrant Living Lifeview focuses on promoting resident wellbeing and quality of life through best practice lifestyle programming, intergenerational engagement and a culture of inclusion, fun and positivity.

We believe in making laughter and fun a priority, you are never too old to have fun. Our energetic and creative social support team organise a monthly calendar of events, with meaningful activities scheduled seven days a week, designed to capture the interests of all residents. The program also features special events and theme days, tailored exclusively to each home. Our social activities program is diverse and inclusive. We encourage you to book a private tour with us at a time that suits you, Monday to Saturday, to see the Lifeview difference for yourself.

Lifeview’s residences are designed to help people live active lives with plenty of social activities and community involvement. This, coupled with our exceptional care and warm, welcoming environment, is what Lifeview is all about. All rooms in Lifeview’s homes are single with en suite, giving residents their own secure private space. Pets are also welcome at Lifeview.

Lifeview Residential Care P: 1800 543 384 E: office@lifeview.com.au www.lifeview.com.au Lifeview Argyle Court 81- 83 Argyle Avenue Chelsea VIC 3196 Lifeview Emerald Glades 15 Emerald-Monbulk Road Emerald VIC 3782 Lifeview The Willows 171-175 Jells Road Wheelers Hill VIC 3150 Lifeview Willow Wood 135 Duff Street Cranbourne VIC 3977

â&#x20AC;&#x2DC;It is great knowing there is someone to support me and is only a phone call away. It makes a tremendous difference.â&#x20AC;&#x2122; Maria, Care at Home Client

We travel the journey together There is a personal touch that shines through in everything MACG does. We provide quality care in a homelike environment that is personal, welcoming and warm. Hughesdale Oaklea Hall (03) 9569 0988

Traralgon Traralgon Aged Care (03) 5176 0759

Coburg North Northern Gardens (03) 9350 5033

Narre Warren Casey Aged Care (03) 9705 4200

Narre Warren South Casey Manor (03) 9703 0188

Sorrento Sorrento Lodge (03) 5984 2646

Parkdale Parkdale Aged Care (03) 9580 0499

Carrum Downs Carrum Downs Aged Care (03) 9428 2800

Boronia Boronia Residential Aged Care (03) 9762 1877

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DEFINITION OF OFTEN USED TERMS............................................................................................................................................................................... 162 –163 List of definitions with an explanation of terms used in this Guide

AGED CARE ASSESSMENT SERVICE (ACAS) REGIONS......................................................................................................................................... 164

Directories,

SUBURB & TOWN REFERENCE INDEX. ............................................................................................................................................................................ 165 –167

Lists and

COUNCIL [LOCAL GOVERNMENT AREA (LGA)] REFERENCE INDEX.............................................................................................. 167

Reference

AGED CARE HOMES (RESIDENTIAL CARE LISTINGS)............................................................................................................................. 168 –215

Indexes

ABBREVIATIONS................................................................................................................................................................................................................................................................... 164 List of suburbs and towns which have residential or community aged care Find the suburb or town and then refer to the page as indicated

List of Council (LGAs). Find the Council (LGA) and then refer to the page as indicated Residential aged care facilities listed by Councils (LGAs) and then Suburbs

Melbourne Metropolitan. .............................................................................................................................................................................................................................. 168 –198 How to read and icon definitions........................................................................................................................................................................................................................... 168 Map......................................................................................................................................................................................................................................................................................................... 169 Victoria Regional..................................................................................................................................................................................................................................................... 199 –215 How to read and icon definitions........................................................................................................................................................................................................................... 199 Map......................................................................................................................................................................................................................................................................................................... 200

EXTRA SERVICES AGED CARE HOMES (Advertisers only). ............................................................................................................ 215–216 SUPPORTED RESIDENTIAL SERVICES (SRS)........................................................................................................................................................... 216 –218 SUPPORTED & ASSISTED LIVING (Advertisers only)........................................................................................................................................................... 218 RETIREMENT ACCOMMODATION.......................................................................................................................................................................................... 219 –222 List of organisations and their retirement sites and services

HOME CARE PACKAGES......................................................................................................................................................................................................................... 223 –235 List of home care services in metropolitan, regional and country areas

Greater Melbourne............................................................................................................................................................................................................................................... 223 –229 Councils.............................................................................................................................................................................................................................................................................................. 223 Map......................................................................................................................................................................................................................................................................................................... 224 How to read the HCP table and icon definitions.................................................................................................................................................................................... 225 Victoria Regional ................................................................................................................................................................................................................................................... 230 –235 Councils.............................................................................................................................................................................................................................................................................................. 230 Map......................................................................................................................................................................................................................................................................................................... 231 How to read the HCP table and icon definitions.................................................................................................................................................................................... 232

CULTURALLY APPROPRIATE SERVICES. ....................................................................................................................................................................... 236 –242 List of culturally appropriate services referenced by their cultural group

Aged Care Homes.................................................................................................................................................................................................................................................. 236 –239

Home Care Packages.......................................................................................................................................................................................................................................... 239 –242

IN HOME CARE SERVICES (Advertisers only)................................................................................................................................................................... 242–244 List of organisations that provide assistance with daily living activities for clients in their home

CENTRE BASED CARE (Advertisers only)................................................................................................................................................................................ 244 –245 List of respite, services and activities for social/recreational support in a ‘centre setting’

DAY THERAPY CENTRES........................................................................................................................................................................................................................ 246 –247 List of allied health/therapy services for physical/psychological support in a ‘centre setting’

PRODUCTS & SERVICES (Advertisers only)......................................................................................................................................................................... 248 –249 List of organisations that provide aged care related services & products for consumers and industry users

ORGANISATION & BUSINESS INDEX (Advertisers only)................................................................................................................................ 250–252

List of advertising organisations’ contact details and the products/services they provide

A–Z INDEX..................................................................................................................................................................................................................................................................... 254 –264 Page reference for every business, organisation or service listed in this Guide

DISCLAIMER: The information listed in the following pages were compiled by DPS Publishing using a range of sources including Government departments, Aged Care Assessment Service, Aged Care Providers, publicly available information, the DPS Publishing database and checked via telephone and online questionnaires. You can visit AgedCareGuide.com.au for the most up to date details. For further information contact the individual provider. The information contained in the Location and Information Guide should be used as a guide only. DPS Publishing takes no responsibility for the accuracy of the information contained within the DPS Guide to Aged Care.

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DPS GUIDE TO

Access to experienced Aged Care advisors to guide you through the financial complexities of aged care… Definition of terms 24 Hour On Site Supervision – A person(s) who is/are employed to live in or in close vicinity of a retirement village and will respond to requests for assistance when regular staff are off duty. Aged Care Assessment Service (ACAS) – Assess and approve older people for Australian Government subsidised aged care services. Aged Care On Site – The retirement village has an aged care facility at the same location. ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers. Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance. Prior assessment by an Aged Care Assessment Team required. CALD – Services offered to Culturally and Linguistically Diverse older aged people and their carers. Care Plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met. Centre Based Care (CBC) – Services, respite and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers. CHSP Funded – An in home or centre based care service funded by the Commonwealth Home Support Programme government initiative. Commonwealth Respite and Carelink Centres – These centres provide carers with support by linking them to information, counselling, respite and other services. Communal facilities – Shared facilities for residents such as community hall, swimming pool or bowling green Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All home care packages are delivered on a CDC basis. Daily Accommodation Payment (DAP) – This is a daily payment to a Government funded aged care facility, paid periodically i.e. monthly. This is not a refundable payment. Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence

in a ‘centre setting’, provided to aged/frail clients and their carers. Includes clients with dementia and disabilities. Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers. Domestic Assistance – Help washing of clothes, dishes, floors, wet areas, ironing, minor meal preparation, vacuuming, changing bed linen, dusting, cleaning living areas. Donor Funded – The purchase price, or entry contribution, of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation. Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food and services for an additional charge. Home Care Community (HCC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through Government funded Home Care packages, as a genuine alternative to a nursing home. Home Maintenance/Gardening – Assistance with replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs and gutter cleaning. May include window cleaning. Independent Living Unit (ILU) – Sometimes referred to as a villa or apartment and located in a retirement village. LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents. Meals &/or Shopping – Delivery of daily cooked or frozen ready‑to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping. (CBC – meals or light refreshments provided at the centres). Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication. Multi Purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services. NESB – Services offered to Non English Speaking Background older aged people and their carers. Nursing &/or Palliative Care – Registered or Enrolled Nurses visiting the home to dispense medication, wound management, convalescent care, pain management and palliative care.

DPS GUIDE TO

Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toiletting. (CBC – personal care offered while client is at the centre.) Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home. RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation. Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a Government funded aged care facility and refunded, minus agreed deductions, when leaving the facility. Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services. Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village. Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in a retirement village, or purchase on a freehold basis. Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility. Retirement Living (RL) – The site has retirement living accommodation. Secure Dementia Unit – Secure specialised ward, wing or unit for people with dementia and/or challenging behaviours.

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Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities and council rates etc. Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry, and personal care. Services may be provided on a fee for service basis. Single Bedrooms with Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home. Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size and care needs. Social &/or Recreational Support – The client participates in social or recreational activities either in their home or at a community, day or recreational centre. Supported Residential Service (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a Government funded facility but without the funding support. Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee for service basis without Government funding. Transport – Organising or providing transport services such as bus, taxi, private car etc. (CBC – transport to and from the centre).

The right support and advice to help you

firststatesuper.com.au/agedcare

1300 650 873

Consider our PDS before making a decision. FSS Trustee Corporation ABN 11 118 202 672, AFSL 293340, trustee of the First State Superannuation Scheme ABN 53 226 460 365. Financial planning advice is provided by State Super Financial Services Australia Limited, trading as StatePlus ABN 86 003 742 756 AFSL No. 238430. A wholly owned company of First State Super.

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ACAS Regions

Aged Care Assessment Service (ACAS) are responsible for all assessments for Government funded aged care and Home Care Packages. This list provides you with the Council/Local Government Area that each ACAS services. All assessments are coordinated through My Aged Care. Call 1800 200 422 if you would like to organise an assessment.

Contact phone number for all offices: 1800 200 422

METROPOLITAN AREAS

Eastern Metropolitan ACAS Central East Manningham, Monash, Whitehorse

Eastern Metropolitan ACAS Outer East Knox, Maroondah, Yarra Ranges

North Eastern Metropolitan ACAS St Vincents Boroondara, Darebin (part), Yarra

Northern Metropolitan ACAS Bundoora

Banyule (part), Darebin (part), Nillumbik, Whittlesea

Northern Metropolitan ACAS Heidelberg

Western Metropolitan ACAS North West Hume, Melbourne, Moonee Valley, Moreland

Western Metropolitan ACAS Western

Brimbank, Hobsons Bay, Maribyrnong, Melton, Wyndham

REGIONAL AREAS

Barwon South Western Regional ACAS Geelong

Colac-Otway, Greater Geelong, Queenscliffe, Surf Coast

Gippsland Regional ACAS Bairnsdale East Gippsland

Gippsland Regional ACAS Morwell Latrobe

Gippsland Regional ACAS Sale Wellington

Banyule (part)

Southern Metropolitan ACAS Caulfield

Gippsland Regional ACAS Warragul

Southern Metropolitan ACAS Kingston

Gippsland Regional ACAS Wonthaggi

Glen Eira, Port Phillip, Stonnington

Bayside, Greater Dandenong, Kingston

Baw Baw

Bass Coast, South Gippsland

Grampians Regional ACAS

Ararat, Ballarat, Golden Plains, Hepburn, Hindmarsh, Horsham, Moorabool, Northern Grampians, Pyrenees, West Wimmera, Yarriambiack

Hume Regional ACAS Shepparton

Greater Shepparton, Mitchell, Moira, Murrindindi, Strathbogie

Hume Regional ACAS Wangaratta

Alpine, Benalla, Indigo, Mansfield, Towong, Wangaratta, Wodonga

Loddon Mallee Regional ACAS Bendigo

Buloke, Campaspe, Central Goldfields, Gannawarra, Greater Bendigo, Loddon, Macedon Ranges, Mount Alexander, Swan Hill

Loddon Mallee Regional ACAS Mildura Mildura

Warrnambool ACAS

Corangamite, Glenelg, Moyne, Southern Grampians, Warrnambool

Southern Metropolitan ACAS Mt Eliza Cardinia, Casey, Frankston, Mornington Peninsula

Aged Care Navigators

As part of the Navigators trial until June 2020 we are running education sessions and providing one on one assistance to help people with forms and understand how to get aged care services.

Call 1300 13 50 90 to speak to a Navigator

Abbreviations

AC...............................................................................Aged Care ACAS............................ Aged Care Assessment Service ACHA........................ Assistance with Care & Housing for the Aged ACL............................................................. Aged Care Living ACS.....................................................Aged Care Service(s) Apts..................................................................... Apartments Assoc.....................................................................Association ATSI.......................... Aboriginal, Torres Strait Islander Aust......................................................................... Australian CALD................ Culturally and Linguistically Diverse CBC.......................................................... Centre Based Care CC................................................................ Community Care Com’ty................................................................. Community Coop.....................................................................Cooperative CS.................................................... Community Service(s) Ctr......................................................................................Centre

DAP........................... Daily Accommodation Payment Dis............................................................................... Disability Dist.................................................................................. District DTC....................................................... Day Therapy Centre DVA............................Department of Veterans’ Affairs Estn.................................................................................Eastern Fmr.................................................................................. Former Gtr....................................................................................Greater H/Care................................................................... Home Care HC............................................................................ Home Care HCC...............................................Home Care Community HCP................................................Home Care Package(s) Hlth.................................................................................. Health Hosp.............................................................................Hospital HS.............................................................. Health Service(s) Hse.................................................................................... House IBC.............................................................Inside Back Cover

IFC............................................................ Inside Front Cover ILU....................................... Independent Living Unit(s) Indep................................................................. Independent LGBTIQ................ Lesbian Gay Bisexual Transgender Intersex Questioning Lwr.................................................................................... Lower Melb.......................................................................Melbourne Metro................................................................Metropolitan N/Home........................................................ Nursing Home N/hood....................................................... Neighbourhood NESB................... Non English Speaking Background NH.................................................................... Nursing Home Nth..................................................................................... North Nthn...........................................................................Northern NW......................................................................... North West OBC....................................................... Outside Back Cover PAG......................................... Planned Activity Group(s) Prog....................................................................... Program(s) RAC..................................................Residential Aged Care RAD................Refundable Accommodation Deposit

Reg.............................................................................. Regional Resid..................................................................... Residential Retire.................................................................... Retirement RV...........................................................Retirement Village SE..............................................................................South East Serv........................................................................... Service(s) SL...............................................................Supported Living Soc...................................................................................... Social SRS............................... Supported Residential Service SSG............................................. Social Support Group(s) Sth...................................................................................... South Sthn........................................................................... Southern STRC................................... Short Term Restorative Care Supp............................................................................. Support SW............................................................... South West(ern) TCP.................................... Transitional Care Program(s) Trans.......................................................................... Transport VHC....................................................Veterans’ Home Care VMCH.................................. Villa Maria Catholic Homes Wstn.............................................................................Western

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Suburb & Town Reference Index

A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a Suburb/Town is not listed please refer to the next closest suburb.

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Abbotsford

197

Bonbeach

181

Cobram

211

Endeavour Hills

176

Albert Park

193

Boort

210

Coburg

190

Epping

196

Alexandra

212

Boronia

183

Coburg North

190

Essendon

189

Alphington

177, 197

Box Hill

194

Cohuna

205

Essendon North

189

Altona Meadows

180

Bright

201

Colac

204

Euroa

213

Altona North

180

Brighton

171

Coleraine

213

Fawkner

190

Anglesea

213

Brighton East

171

Collingwood

197

Ferntree Gully

183

Apollo Bay

204

Broadmeadows

180

Coolaroo

180

Fitzroy

197

Ararat

201

Brunswick

189

Corryong

214

Fitzroy North

Ardeer

174

Brunswick East

189

Cowes

202

Flemington

189

Armadale

193

Brunswick West

190

Craigieburn

180

Flora Hill

203

Armstrong Creek

206

Bundoora

170, 177, 195

Cranbourne

175

Footscray

185

Ascot Vale

189

Bunyip

175

Cranbourne East

176

Forest Hill

195

Ashburton

172

Burnside

186

Creswick

208

Foster

213

Ashwood

187

Burwood

187, 194-195

Croydon

185

Frankston

179

Aspendale

181

Burwood East

195

Croydon North

185

Frankston North

179

Avoca

212

Cairnlea

174

Dandenong

176

Frankston South

179

Avondale Heights

189

California Gully

203

Dandenong North

176

Gardenvale

180

Bacchus Marsh

211

Camberwell

173

Darley

211

Geelong

206

Bairnsdale

205

Camberwell East

173

Daylesford

208

Gisborne

210

Ballan

211

Camperdown

205

Delacombe

201

Gladstone Park

180

Ballarat

201

Canadian

201

Delahey

174

Glen Iris

Ballarat East

201

Canterbury

173

Diamond Creek

193

Glen Waverley

187

Ballarat North

201

Capel Sound

190

Dimboola

208

Glenroy

190

190, 197

173, 193

Balwyn

172-173

Carlton

186

Dingley Village

182

Golden Square

203

Balwyn North

173, 194

Carnegie

179

Donald

204

Greensborough

170, 193

Bannockburn

208

Carrum Downs

178

Doncaster

184

Greenvale

180

Baranduda

215

Casterton

208

Doncaster East

184

Grovedale

206

Bayswater

183

Castlemaine

211

Donvale

184

Hallam

176

Bayswater North

185

Caulfield

179

Doveton

176

Hamilton

213

Beaconsfield Upper

175

Caulfield North

179

Drouin

202

Hamlyn Heights

206

Beaufort

212

Caulfield South

180

Drysdale

206

Hampton

172

Beechworth

209

Charlemont

206

Dunolly

204

Hampton East

172

Belmont

206

Charlton

203

East Melbourne

186

Hastings

190

Benalla

203

Chelsea

181

Eastwood

205

Hawthorn

173

Bendigo

203

Cheltenham

Echuca

204

Hawthorn East

174

Bentleigh

179

Churchill

209

Edenhope

215

Healesville

198

Bentleigh East

179

Clarinda

182

Edithvale

182

Heathcote

203

Berwick

175

Clayton

187

Eildon

212

Heathmont

185

Birchip

203

Clayton South

182

Elsternwick

180

Heidelberg

170

Blackburn

194

Clifton Hill

197

Eltham

193

Heidelberg West

170

194

Cobden

205

Emerald

198

Heyfield

214

Blackburn South

171, 181-182

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Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Heywood

208

Maldon

211

Newcomb

207

Rosebud

191

Highett

172, 182

Malvern East

193

Newport

180

Roxburgh Park

181

Highton

206

Manangatang

213

Newtown

207

Rupanyup

215

Hopetoun

215

Mansfield

210

Nhill

209

Rushworth

204

Hoppers Crossing

197

Marshall

207

Noble Park

177

Rutherglen

209

Horsham

209

Maryborough

204

Norlane

207

Rye

191

Hughesdale

187

McKinnon

180

North Bendigo

203

Safety Beach

191

Inglewood

210

Meadow Heights

181

North Geelong

208

Sale

214

Inverloch

202

Melbourne

186

Northcote

177

San Remo

202

Ironbark

203

Melton

186

Numurkah

211

Sandringham

172

Irymple

210

Melton South

187

Nunawading

Sea Lake

204

Ivanhoe

170

Mentone

182

Nyah West

214

Sebastopol

201

Jacana

180

Merbein

210

Oakleigh

188

Seymour

211

Jeparit

209

Mildura

210

Oakleigh East

188

Shepparton

212

Junction Village

176

Mill Park

196

Oakleigh South

Shepparton North

212

Kangaroo Flat

203

Minyip

215

Ocean Grove

208

Shoreham

191

Kaniva

215

Mirboo North

213

Omeo

205

Skipton

205

Keilor Downs

174

Moe

209

Orbost

205

Somerville

191

Mont Albert

195

Ouyen

210

Sorrento

191

Mont Albert North

195

Pakenham

175

South Melbourne

193

Montrose

198

Parkdale

182

South Morang

196

Keilor East

174, 189

Kennington

203

Kensington

186, 189

184, 195

182, 188

Kerang

205

Moolap

207

Parkville

186

Springvale

177

Kew

174

Moonee Ponds

189

Pascoe Vale

190

Springvale South

177

Keysborough

177

Mooroolbark

198

Pascoe Vale South

190

St Albans

174

Kialla

212

Mooroopna

212

Paynesville

205

St Albans Park

208

Kilmore

211

Mordialloc

182

Penshurst

213

St Arnaud

212

Kilsyth

185, 198

Mornington

190

Plenty

193

St Helena

171

Kingsville

185

Mortlake

211

Point Cook

197

St Kilda

193

Knoxfield

183

Morwell

209

Point Lonsdale

212

Stawell

212

Koo Wee Rup

175

Mount Beauty

201

Port Fairy

211

Sunbury

181

Korumburra

213

Mount Eliza

191

Port Melbourne

186, 193

Sunshine

174

Kyabram

204

Mount Martha

191

Portarlington

208

Sunshine North

174

Kyneton

210

Mount Waverley

188

Portland

208

Sunshine West

174

Lake Wendouree

201

Mulgrave

188

Prahran

194

Surrey Hills

Lakes Entrance

205

Murchison

212

Preston

178

Swan Hill

214

Lara

207

Murrumbeena

180

Pyramid Hill

210

Sydenham

175

Leongatha

213

Myrtleford

201

Rainbow

209

Tallangatta

214

Leopold

174, 195

207

Nagambie

213

Red Cliffs

210

Tatura

212

Lilydale

198

Narre Warren

176

Reservoir

178

Templestowe

184

Lorne

213

Narre Warren North

176

Richmond

197

Templestowe Lower

184

Lower Plenty

170

Narre Warren South

176

Ringwood

186

Terang

205

Lynbrook

176

Nathalia

211

Ringwood East

186

The Basin

183

Lysterfield

183

Natimuk

209

Ringwood North

Thomastown

196

Macleod

170

Neerim South

202

Robinvale

214

Thornbury

178

Maffra

214

New Gisborne

210

Rochester

204

Timboon

205

Maidstone

185

Newborough

209

Rosanna

171

Tongala

204

184, 186

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Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Suburb / Town

Page

Toorak

194

Wangaratta

214

Westmeadows

181

Wycheproof

204

Torquay

213

Wantirna

183

Wheelers Hill

188

Wyndham Vale

197

Trafalgar

202

Wantirna South

183

Whittington

208

Yackandandah

209

Traralgon

209-210

Warburton

198

Whittlesea

196

Yarra Junction

198

Trentham

208

Warracknabeal

215

Willaura

201

Yarram

215

Tyabb

191

Warragul

202

Williamstown

180

Yarraville

185

213

Yarrawonga

211

Yea

212

Upper Ferntree Gully

183, 198

Warrnambool

214

Winchelsea

Vermont

186, 195

Wattle Glen

193

Windsor

193, 194

Vermont South

195

Wendouree

201

Wodonga

215

Violet Town

213

Werribee

197

Wonthaggi

202

Wallington

208

West Wodonga

215

Woodend

210

Council (LGA) Reference Index

The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and home care packages in that Local Government Area (commonly referred to as a Council District).

Council District

Page Reference Residential Home Care

Council District

Alpine

201

232-235

Hepburn

Ararat

201

232-235

Hindmarsh

Ballarat

201

232-235

Hobsons Bay

Banyule

170-171 225-229

Horsham

Bass Coast

202

232-235

Hume

Baw Baw

202

232-235

Indigo

Bayside

171-172 225-229

Kingston

Page Reference Residential Home Care

208

209

212

232-235

Nillumbik

193

225-229

Northern Grampians

212

232-235

Port Phillip

193

225-229

Pyrenees

212

232-235

Queenscliffe

212

232-235

Shepparton (Greater)

212

232-235

South Gippsland

213

232-235

Southern Grampians

213

232-235

180-181 225-229 209

Page Reference Residential Home Care

Murrindindi

232-235

208-209 232-235 180

Council District

232-235

181-182 225-229

Benalla

202

232-235

Knox

Bendigo (Greater)

203

232-235

Latrobe

Boroondara

172-174 225-229

Loddon

210

232-235

Stonnington

Brimbank

174-175 225-229

Macedon Ranges

210

232-235

Strathbogie

213

232-235

Buloke

203-204 232-235

Manningham

184

225-229

Surf Coast

213

232-235

Mansfield

210

232-235

Swan Hill

225-229

Maribyrnong

225-229

Towong

214

232-235

Wangaratta

214

232-235

Warrnambool

214

232-235

Campaspe Cardinia Casey

204 175

175-176 225-229

Maroondah

183

225-229

209-210 232-235

185

185-186 225-229

193-194 225-229

213-214 232-235

Central Goldfields

204

232-235

Melbourne

Colac-Otway

204

232-235

Melton

Corangamite

205

232-235

Mildura

210

232-235

West Wimmera

Dandenong (Greater)

176-177 225-229

Mitchell

211

232-235

Whitehorse

194-195 225-229

Darebin

177-178 225-229

Moira

211

232-235

Whittlesea

195-196 225-229

East Gippsland Frankston Gannawarra

205

232-235

178-179 225-229

Monash Moonee Valley

225-229

186-187 225-229

187-188 225-229

Wellington

214-215 232-235 215

232-235

Wodonga

215

232-235

189

225-229

Wyndham

197

225-229

211

232-235

Yarra

197

225-229

Geelong (Greater)

206-208 232-235

Moreland

189-190 225-229

Yarra Ranges

198

225-229

Glen Eira

179-180 225-229

Mornington Peninsula

190-191 225-229

Yarriambiack

215

232-235

205

232-235

Moorabool

186

Glenelg

208

232-235

Mount Alexander

211

232-235

Golden Plains

208

232-235

Moyne

211

232-235

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How to read the residential tables

then this number is the unique identifier

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial ist P Tran a sitio lliative n Care Ca Cult ura re Bed lly S s Ret irem pecific ent Livi ng O nsit e

If you also use

www.AgedCareGuide.com.au

Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name

Notes

PHONE (03)

ABC Council

DPS Advertisement Web Page Reference ID

If service providers have an advertisement the page number of the advert is listed here in red.

Suburb 1234 Facility name

123 Sample Rd

P 91 50

1234 5678

C D TF

61 10001

There are also special notes for some service providers in black.

Home/Facility details

Home/Facility contact information

Special notes

Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.

s W C D T F b g H

Booked Respite Beds

Extra Services

Pets on Premises

Secure Dementia Unit

Secure Garden

Specialist Palliative Care

Transition Care Beds

Ethno Specific/ CALD

Retirement Living Onsite

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Service (ACAS) is required.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Culturally Specific — Care services catering to the needs of those from non-English speaking, or culturally and linguistically diverse backgrounds. Seldom exclusive, for example all people are welcome. The home has special knowledge of the referenced culture or group.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia. Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Residential aged care Metropolitan Melbourne

www.Ag edCareGuide.com.au

V I C T O R I A 2 019

169

This inset map provides you with a geographical reference to the LGA regions in wider Metropolitan areas of Melbourne.

ITTLESEA NILLUMBIK

BANYULE

Victo

MANNINGHAM

MAROONDAH

YARRA RANGES

BOROONDARA WHITEHORSE

Local Governm

MILDURA

TO N

GLEN EIRA

YARRA RANGES

MONASH

CARDINIA

SWAN HILL KNOX

YARRIAMBIACK GANNAWARRA KINGSTON

FRANKSTON

GREATER DANDENONG

MORNINGTON PENINSULA

GLEN EIRA

TO N ST ON NI NG

HORSHAM

CAMP LODDON

NORTHERN GRAMPIANS

GREATER BENDIGO

ID YS BA

CENTRAL GOLDFIELDS

IP LL

MOUNT ALEXANDER

HEPBURN HOBSONS BAY

MARIBYRNONG

TP OR

BRIMBANK

MOONEE VALLEY

HUME

IPPSLAND

MELBOURNE

YARRA

DAREBIN

LAND

WHITTLESEA

WEST WIMMERA

KINGSTON

BOROONDARA

BANYULE

FRANKSTON

MONASH

WHITEHORSE

KNOX

MAROONDAH

HINDMARSH

MANNINGHAM

NILLUMBIK

CASEY

BULOKE

GREATER DANDENONG

ARARAT SOUTHERN GRAMPIANS

PYRENEES

MACEDON RANGES

BALLARAT

MOORABOOL MELTON

GOLDEN PLAINS

GLENELG

WYNDHAM GREATER GEELONG

CORANGAMITE MOYNE WYNDHAM

MELTON

QUEENSCL

SURF COAST WARRNAMBOOL COLAC-OTWAY

Reproduced by permission of the Department of Sustainablility and Environment Cartography by the Customised Mapping Unit Spatial Information Infrastructure Department of Sustainability and Environment cust.map@dse.vic.gov.au February 2011. G/7270

www.land.vic.gov.au/vicmap

V I C T O R I A 2 019

170

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs BANYULE

Notes

PHONE (03)

1st time user? See page 168

DPS Advertisement Web Page Reference ID

BANYULE Council Bundoora 3083 Ian Brand Nursing Home

1231 Plenty Rd

9495 3188

Merv Irvine Nursing Home

1231 Plenty Rd

9495 3240

Vasey RSL Care Bundoora

5 Tower Ave

9466 9615

VMCH Bundoora

1424-1428 Plenty Rd

1300 845 526

Bupa Greensborough

264 Diamond Creek Rd

9434 6100

Deloraine Aged Care

14-18 Adeline St

9433 3444

Grace Villa Aged Care

Unit 4, 25-33 Grimshaw St

8432 5199

Trinity Manor Greensborough

226-230 Elder St

9091 5200

30 30 30 90 90 91 50

TF TF C D TF C D TF

Greensborough 3088 90 64 38 s 91 63 s 112 112 s

Heidelberg 3084 Benetas The Views at Heidelberg

2-6 Lower Plenty Rd

BlueCross Clevedon Terrace

405 Upper Heidelberg Rd

Iris Grange SRS

569 Upper Heidelberg Rd

TF TF D TF C D TF

103 103 s 1300 133 414 51 51 s 9458 1311 P 43 41 1300 236 382

C C

Heidelberg West 3081 413-415 Waterdale Rd

9455 0000

45 45

BlueCross Ivanhoe

250 Waterdale Rd

8846 3900

Vasey RSL Care Ivanhoe

63 Edwin St

9457 5933

178 178 s 50 50 s

Estia Health Heidelberg

Ivanhoe 3079

Lower Plenty 3093 Chatsworth Terrace SRS

430-432 Main Rd

9439 4013

Lower Plenty Garden Views

390 Main Rd

9430 2400

50 Braidhill Rd

13 22 72

P 46 45 90 90

Regis Macleod 118 Somers Ave 1300 998 100 Note: 1. Servicing residents with mental health illnesses & degenerative neurological diseases

Note 1

62 16340 105 16278 170 16328 NESB

124 124 s 77 30

99 16212 96D 22210 77 16324 25, 128D, OBC 16222

Note 2

TF b

25, 128D, OBC 16321 158-159 16323 112 19341

TF T TF

170 18960 192-192D 15612

See SRS table on pages 216-218

18646 158-159 15609

D TF D TF

Macleod 3085 Baptcare Strathalan Community

T TF

17709

120 17963

16446 52-53, 63 16448

2. CALD; See SRS table on pages 216-218

You are always welcome at

Deloraine

14 -18 Adeline St, Greensborough VIC 3088 (03) 9433 3444 enquiriesdeloraine@goldage.com.au www.goldage.com.au www.trinitycare.com.au

Trinity Manor Greensborough

Family owned for over 40 years

Supported Residence for Permanent, Respite & Convalescence Care for day, night, weekend or longer Utilise your NDIS funding Utilise your Home Care Package funding

- Bond or Daily Accommodation Payment - Centrelink Assessment or ACAS Assessment - Refundable Accommodation Deposit

Supported Residence for Contemporary Living & Aﬀordable accommodation for young & older adults

iris grange

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

www.Ag edCareGuide.com.au

V I C T O R I A 2 019

BANYULE continued to BAYSIDE PHONE (03)

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

171

Notes

1st time user? See page 168

DPS Advertisement Web Page Reference ID

BANYULE Council continued Rosanna 3084 Assisi Aged Care

230 Rosanna Rd

9455 1199

Rosanna Views

269-271 Lower Plenty Rd

9457 7144

150 142 s 96 76 s

339 St Helena Rd

9433 1100

81 73

St Helena 3088 Liscombe House

BAYSIDE Council

C D TF b g C TF

Italian

16320 120 16195

16297

Brighton 3186 Arcare Brighton

58 Cochrane St

Elanora

7 Mair St

Hamble Court SRS

108 Martin St

Montclaire Aged Care

18 Montclair Ave

Regis Brighton

161 Male St

Sheridan Hall Brighton

10 Marion St

Vasey RSL Care Brighton

21 Downes Ave

61 9599 4000 142 9596 2400 P 29 9596 8858 36 1300 998 100 65 9539 7600 24 9596 7485 40 1300 298 728

Brighton East 3187 Mayflower Brighton

7 Centre Rd

9591 1100

Princeton View Aged Care

29 Heathfield Rd

8591 0200

Sunnyhurst Gardens Aged Care Bayside 29-31 Union St

9596 4040

Vasey RSL Care Brighton East

9519 3400

709-723 Hawthorn Rd

150 128 P 22 128

Cheltenham 3192 Allambee Nursing Home Arcare Cheltenham Aveo Freedom Aged Care Cheltenham BlueCross Autumdale Cheltenham Manor Eastwood Hostel St James Terrace SRS Note: 1. See SRS table on pages 216-218

35 161A Centre Dandenong Rd 1300 298 728 90 62-76 Cavanagh St 1300 859 656 P 40 13 Eagland Rd 1300 133 414 45 10-12 Bendigo St 9584 1111 153 400 Warrigal Rd 9265 1002 60 296 Warrigal Rd 9583 9999 P 54 400 Warrigal Rd

9265 1155

61 s W TF g 111 s D TF See SRS table on pages 216-218 29 65 24 40

sW s

150 s 128 22 128 s

German, Latvian

120 16473 16131

TF TF TF T D TF TF CD D TF

IFC-1 16469

100-101 16178 52-53, 63 16234 25, 128D, OBC 19004 158-159 16432 123 15532

100-101 18644 Note 1

109 16129 158-159 19948

9 TF IFC-1 90 T F g German, Greek 124-125 40 s H Note 2 WC D TF 25, 128D, OBC 45 s TF 81 153 W TF 60 s T See SRS table on pages 216-218 49

18648 16430 19352 15567 15569 16456 15599

2. SL - HCC: pets welcome, dementia, palliative and respite care & extra services available

Care just the way you want it • 24/7 care on-site • Your own private home • Respite Stays Aveo Freedom Aged Care

13 28 36 aveo.com.au/freedom FRE174-BY

C helten ham MANOR

This quality facility offers a home-like environment with landscaped and courtyard gardens. Tasteful interior décor adds to the warm comfortable ambience of the living environment.

(03) 9584 1111 cheltenhammanor.com.au

V I C T O R I A 2 019

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs BAYSIDE continued to BOROONDARA PHONE (03)

www.Ag edCareGuide.com.au

s W C DT F b gH

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172

Notes

1st time user? See page 168

DPS Advertisement Web Page Reference ID

BAYSIDE Council continued Hampton 3188 Hampton House SRS

158 Ludstone St

9598 6611

Raynes Park Court SRS

455 Bluff Rd

9533 1111

P 40 27 P 38 38

562 Bluff Rd

1300 859 656 P 86 86

Highett 3190 Menarock Life Rosehill

12 Maxflo Ct

9532 0833

60 9

372-380 Bluff Rd

Aveo Freedom Aged Care Sandringham 15-25 George St BlueCross Karinya Grove

3 Aberdeen Rd

Fairway Bayside Aged Care

195 Bluff Rd

Mercy Place Fernhill

18-22 Fernhill Rd North

Regis Sandringham

37 Bay Rd

90 1300 859 656 P 110 1300 133 414 90 9599 4199 65 9291 8000 120 1300 998 100 58 9559 4900

19890 Note 2

sWC D TF

124-125 15744

74 16472

90 TF 110 s WC D TF 64 s D TF 65 C D TF 120 s D TF 56 F

15573

Sandringham 3191 Abberfield Aged Care Facility

18359

C See SRS table on pages 216-218

Hampton East 3188 Aveo Freedom Concierge Bayside

Note 1

Note 2

124-125 16261 25, 128D, OBC 18666 15560 26, 70-71 15542 52-53, 63 16193

BOROONDARA Council Ashburton 3147 Iris Manor

264 High St

Rosewood Gardens Aged Care

436 Warrigal Rd

Samarinda Ashburton Aged Services

286 High St

P 60 60 9886 0005 P 45 45 1300 591 464 90 90

Aveo Freedom Aged Care Balwyn

23 Maleela Ave

1300 859 656 P 54 54

Aveo Freedom Concierge Balwyn

45 Banool Rd

1300 859 656 P 75 75

The Connault Luxury Aged Care Living

41-45 Yarrbat Ave

9813 8566

Balwyn 3103

Note: 1. See SRS table on pages 216-218

9830 1466

40 30

CD C D TF

sWC D TF sWC D TF s C F

2. SL - HCC: pets welcome, dementia, palliative and respite care & extra services available

Note 1

16185

Note 3

16125 16381

Note 2

124-125 15750

Note 2

124-125 16263 33D 16005

3. CALD; See SRS table on pages 216-218

Care just the way you want it • 24/7 care on-site • Your own private home • Respite Stays Aveo Freedom Aged Care

13 28 36 aveo.com.au/freedom FRE174-B

www.Ag edCareGuide.com.au

V I C T O R I A 2 019

BOROONDARA continued PHONE (03)

s W C DT F b gH

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

173

1st time user? See page 168

DPS Advertisement Web Page Reference ID

BOROONDARA Council continued Balwyn 3103 continued Trinity Manor Balwyn

8-14 Pretoria St

9091 5200

VMCH Justin Villa

2 Caravan St

1300 845 526

VMCH St Catherines

1 Clayton Rd

1300 845 526

1100 Burke Rd

9859 9541

77 77 17 17 89 89

Balwyn North 3104 Eva Tilley Memorial Home

Camberwell 3124 Baptcare Hedley Sutton Community

19 Canterbury Rd

Benetas Broughton Hall

2 Berwick St

Camberwell Green Aged Care

12-14 Hunter Rd

Camberwell Manor

603-605 Riversdale Rd

Lynden Aged Care

49 Lynden St

Menarock Life Camberwell Gardens

15 Cornell St

Nazareth House Camberwell

16 Cornell St

Regis Shenley Manor

440 Camberwell Rd

The Gables

629 Riversdale Rd

Uniting AgeWell Com’ty Condare Court 8 Joffre St Uniting AgeWell Community Tanderra

141 Highfield Rd

120 104 s

100 1300 236 382 65 9888 6133 44 9804 0455 P 34 9809 7000 102 9836 9507 75 9830 5022 100 1300 998 100 60 9834 7000 92 9809 1558 61 9836 1565 40 13 22 78

Camberwell East 3126 8809 0200

64 64

27 Shierlaw Ave

8809 4000

185 185

mecwacare Noel Miller Centre

9-15 Kent St

8573 4812

The Heights SRS

15 Kerferd Rd

9885 2202

138 138 P 12 12

Canterbury 3126 Faversham House

96D 16307 Note 1

62 16344 62 16309

D TF

16349

100 s H TF 77 65 D TF 100-101 44 Fb See SRS table on pages 216-218 31 55, 128 82 H WC TF 74 53 s C D T F g Chinese, European 97D 70 TF 52-53, 63 60 TF 25, 128D, OBC 92 s C TF b 116-117 46 s C D TF 116-117 1 s C F

2A Warburton Rd

The Mews

sWC D TF F F

Glen Iris 3146

C D TF b DT

16345 16368 20854 18605 16312 18304 16352 16370 17929 16351 16373

25, 128D, OBC 15603 80 16353

C D TF

9 15583 16384

See SRS table on pages 216-218

Hawthorn 3122 Aveo Freedom Aged Care Hawthorn

12 Lisson Gr

1300 859 656 P 41 41

Hawthorn Grange

7-9 Hunter St

Hawthorn’s Victoria Gardens

1 New St

P 54 54 9819 6941 P 31 27 1300 783 435 120 9819 5423

Uniting AgeWell Hawthorn Community 10 Beckett St Note: 1. Facility specifically for retired Catholic Priests

sWC D TF C See SRS table on pages 216-218 C See SRS table on pages 216-218 TF

2. SL - HCC: pets welcome, dementia, palliative and respite care & extra services available

Note 2

124-125 15746 15681 15696

Note 3

116-117 38409

3. New facility due for completion early 2020

www.trinitycare.com.au

Trinity Manor Balwyn

Family owned for over 40 years

V I C T O R I A 2 019

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs BOROONDARA continued to BRIMBANK PHONE (03)

www.Ag edCareGuide.com.au

s W C DT F b gH

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174

Notes

1st time user? See page 168

DPS Advertisement Web Page Reference ID

BOROONDARA Council continued Hawthorn East 3123 9804 0410

30 12 91 91

Auburn House

98-100 Camberwell Rd

St Vincent’s Care Services Hawthorn

4 King St

1800 778 767

Baptcare Karana Community

55 Walpole St

BlueCross Highgrove

79 Stevenson St

Kew Gardens Aged Care

22-24 Gellibrand St

Parkland Close Supportive Care Home

10-14 Childers St

Prague House

253 Cotham Rd

93 1300 133 414 49 9261 8600 100 9853 3330 P 25 9231 8600 45 9862 0000 80

Kew 3101

Uniting AgeWell Carnsworth Community 10 A’Beckett St

13 22 78

Surrey Hills 3127

D TF TF

18650 193D 16311

87 s C T H 49 s TF 100 W TF 8 C See SRS table on pages 216-218 45 C 15 D F

16343 25, 128D, OBC 18934 19044 18762 16382

Arcare Surrey Hills

18 Florence Rd

1300 298 728

BlueCross Broughtonlea

9-17 Broughton Rd

1300 133 414

53 53 98 98

9360 4552

55 15

7378 8188

60 60

344 Taylors Rd

Estia Health Keilor Rosary Home

BRIMBANK Council

116-117 16365 IFC-1 21326

F TF

25, 128D, OBC 15987

Ardeer 3022

Note 1

Vietnamese

20883

9367 8055

102 102 s

C D TF

Slavic, Ukrainian

16552

2-6 Copernicus Way

9367 1011 9367 7722

TF TF

Note 2

138-150 Odessa Ave

60 50 50

Cyril Jewell House

68 Hassett Cr

9331 6581

Edenvale Manor Aged Care

188A Sterling Dr

9337 7343

Holloway Aged Care Services

1 Rotary Dr

9331 2733

Mekong Keilor East Vietnamese AC

8 Trott Pl

9331 5366

28-32 Magnolia St

9680 3300

Estia Health Ardeer

30 North St

Cairnlea 3023 Mekong Cairnlea Vietnamese Aged Care 133 Cairnlea Dr

Delahey 3037 Kalyna Care

Keilor Downs 3038

Keilor East 3033 45 58 70 65

13 52 48 2

St Albans 3021 Doutta Galla Grantham Green

Fronditha Care St Albans Res Aged Care 181 Furlong Rd

9365 4300

44 44 60 60

Sunshine 3020

Vietnamese

16514

g g

CALD, NESB

10 16494

TF D TF

1300 845 526

s s

9312 3111

65 23

Bupa Sunshine

74 Devonshire Rd

9312 2930

Doutta Galla Woornack

6-8 Killara St

9680 3300

Cumberland Manor

25-27 Wiltshire St

9311 7079

VMCH St Bernadettes

17 Park Dr 2 Killara St

Sunshine North 3020

Sunshine West 3020 Hope Aged Care Sunshine

Note: 1. Croatian, Filipino, German, Greek, Maltese, Polish, Vietnamese 2. Arabic, Bosnian, Croatian, Italian, Maltese, Vietnamese

Note 3

74 42 96 94

1300 133 414

16517

40 Anderson Rd

192-192D 16532

TF C TF C TF D TF

90 90 40 10 62 62

BlueCross Western Gardens

192-192D 16557

TF TF TF

16478 157 16479 16509

Greek

16556 25, 128D, OBC 16081 105 16534

CALD, NESB

10 15606

TF D TF

Note 4

79 16560

Greek, Maltese

62 16596 16559

3. Servicing residents with mental health illnesses & degenerative neurological diseases 4. Croatian, Filipino, Italian, Maltese, Polish

www.Ag edCareGuide.com.au

V I C T O R I A 2 019

BRIMBANK continued to CASEY PHONE (03)

s W C DT F b gH

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

175

1st time user? See page 168

DPS Advertisement Web Page Reference ID

BRIMBANK Council continued Sydenham 3037 Arcare Hillside

50 Community Hub

1300 298 728

Arcare Sydenham

31 Trickey Ave

1300 298 728

Royal Freemasons Springtime Sydenham 41 Manchester Dr Water Gardens

352 Sydenham Rd

70 120 50 137

1300 176 925 8358 1300

CONVENIENTLY LOCATED NEXT TO WATER GARDENS SHOPPING CENTRE, OUR HOME OFFERS AN EXCEPTIONAL LIVING ENVIRONMENT WHERE EACH CONSUMERS INDIVIDUAL NEEDS ARE MET.

70 s 120 4 137

TF D TF D TF D TF

g g

Note 1

IFC-1 15682

Note 2

IFC-1 16168 16566 59 19897

352 Sydenham Road, Sydenham, VIC, 3037 p: 03 8358 1300 | f: 03 8358 1301 e: menza.katsis@heritagecare.com.au www.heritagecare.com.au

CARDINIA Council Beaconsfield Upper 3808 Menarock Life Salisbury House

3-9 Salisbury Rd

5944 3443

60 35

22 A’Beckett Rd

5629 6096

58 58

5997 9679

60 44

91 91 s 104 104 s 90 90 s

Bunyip 3815 Hillview Bunyip Aged Care

Koo Wee Rup 3981 KRHS Westernport N/Home & Killara Hostel 235 Rossiter Rd

Pakenham 3810 Menarock Life McGregor Gardens

11 McGregor Rd

5941 9633

Millhaven Lodge

54-64 Princes Hwy

5943 3000

VMCH Shanagolden

153-177 Webster Way

1300 845 526

Aveo Freedom Aged Care Berwick

6 Melville Park Dr

1300 859 656 P 35 35

CraigCare Berwick

25 Parkhill Dr

9705 4600

Melville Grange

80 Melville Park Dr

9768 9599

VMCH Berwick

89-93 Avebury Dr

1300 845 526

135 Duff St

1800 543 384

CASEY Council

C D TF

74 16625

C D TF

16390

C D TF b

16503

D TF C D TF F

74 19006 15576

H H

62 20555

Berwick 3806

Cranbourne 3977 Lifeview Willow Wood Note: 1. Dutch, German, Italian, Maltese

H Note 3

sWC D TF 140 56 DT 120 120 s TF 76 76 C D TF 116 116

2. Croatian, Egyptian, German, Italian, Macedonian, Maltese

124-125 19350 16423 176, 183, 196, 197, 206 15678 62 16502

LGBTIQ

107, 160 18513

3. SL - HCC: pets welcome, dementia, palliative and respite care & extra services available

Aged care that doesn’t feel like a nursing home 24/7 care on-site | Your own private home | Respite Stays

Aveo Freedom Aged Care Berwick 13 28 36 aveo.com.au/freedom

FRE174-CY

V I C T O R I A 2 019

176

CASEY continued to DANDENONG (GREATER) PHONE (03)

s W C DT F b gH

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

www.Ag edCareGuide.com.au

Notes

1st time user? See page 168

DPS Advertisement Web Page Reference ID

CASEY Council continued Cranbourne East 3977 105 Berwick-Cranbourne Rd 5995 5693

120 120 s

2A Chestnut Rd

9554 1200

100 60

CDT

55 Heatherton Rd

9706 2188

120 120 s

Berwick House SRS

21 Kays Ave

9703 1214

Coptic Village Hostel

18 St Kyrillos Pl

9796 3018

Hallam

47-49 Belgrave-Hallam Rd

9703 2322

Homewood

8 Young Rd

8779 1600

Langford Grange

Doveton 3177 Chestnut Gardens Aged Care

Endeavour Hills 3802 Viewhills Manor

Hallam 3803

P 27 30 60 120

Junction Village 3977 Regis Cranbourne

18 Sherwood Rd

6 30 2 120 s

1300 998 100

149 60

42 Olive Rd

8795 5777

Mercy Place Lynbrook

500 Evans Rd

8768 6100

82 82 96 96

300 Golf Links Rd

9705 4200

146 66

359 Narre Warren North Rd

9796 9677

120 120 90 76 s

Narre Warren 3805 Casey Aged Care

St Judes

381-403 Narre Warren North Rd 9796 9166

Narre Warren South 3805 Casey Manor

445 Ormond Rd

9703 0188

s s

CALD

120 16208 15699

Arabic

16395

CALD

120 16414 13 15945

D TF

52-53, 63 16392

D TF D TF

78 18558

D TF

45 45

TF g C D TF g WC D T b

Narre Warren North 3804 Bupa Berwick

19015

See SRS table on pages 216-218

Lynbrook 3975 Lynbrook Park Aged Care

176, 183, 196, 197, 206 16033

26, 70-71 18309

CALD

161D 18610

TF TF

CALD

120 17965

CALD

161D 15946

105 15957

DANDENONG (GREATER) Council Dandenong 3175 Estia Health Dandenong

147-151 David St

9792 4322

Eunice Seddon

32 Potter St

9034 4824

Mayfair Lodge SRS

80 Stud Rd

9792 4604

Mercy Place Dandenong

82 McCrae St

9791 2777

Rosewood Downs SRS

24 Railway Pde

9701 3234

RusCare Kronstadt Gardens

13 Conway St

9793 5955

Scottvale

71 Scott St

9791 3088

60 60 P 44 120 P 72 72 110

36 60 s 44 120 s 48 64

Dandenong North 3175 Absalom SRS

8 Janmara Ct

Outlook Gardens Aged Care Facility

504 Police Rd

Regis Dandenong North

5 Bakers Rd

Note: 1. Bosnian, Croatian, Hungarian, Polish, Russian, Serbian

P 19 9795 7566 95 95 1300 998 100 171 24

9795 1989

192-192D 16458 83 19828 18760

See SRS table on pages 216-218

D TF

C See SRS table on pages 216-218 C D TF b g D TF g

CALD

26, 70-71 16466

Note 1

16461

CALD

120 15979

17975

See SRS table on pages 216-218

20556

D TF D TF

15526

Italian, Maltese

52-53, 63 15949

www.Ag edCareGuide.com.au

V I C T O R I A 2 019

DANDENONG (GREATER) continued to DAREBIN PHONE (03)

s W C DT F b gH

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

177

1st time user? See page 168

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DANDENONG (GREATER) Council continued Keysborough 3173 Arcare Keysborough

85 Stanley Rd

1300 298 728

Estia Health Keysborough

15 Stanley Rd

8788 2700

90 90 60 58

D TF C TF

Noble Park 3174 Belvedere Aged Care

41-43 Fintonia Rd

Fermont Lodge SRS

29-31 Fintonia Rd

Galilee SRS

382-384 Princes Hwy

Noble Gardens

55 Thomas St

Noble Manor

33 Frank St

Noble Park Lodge

3 Noble St

Royal Freemasons Darvall Lodge

521 Princes Hwy

Uniting AgeWell Noble Park Community 1312 Heatherton Rd Yarraman Nursing Home

60 9546 3322 P 31 9794 6881 P 21 8514 1888 130 8514 1400 160 1800 642 273 108 1300 176 925 60 9554 0700 68 9265 7999 30 9574 1355

22B Yarraman Rd

18 Villa Rd

9574 6699

Springvale

340-344 Springvale Rd

9546 6133

Kingston Gardens

201 Clarke Rd

9549 5333

Mercy Place Springvale

472 Springvale Rd

9548 4545

Note 1

5 16467 18752

See SRS table on pages 216-218

See SRS table on pages 216-218 10 130 s CDT 160 s WC D T 108 g 34 TF 68 D TF 3

98 73 2

Springvale South 3172 72 72 42 42

18755 13 15594 13 18455 Note 2

s s s

TF TF

C C

TF TF

43, 85, 90 21673 16462 116-117 16400

IFC-1 19895 192-192D 17967

Springvale 3171 Lexington Gardens Aged Care

18649 100-101 16011

Note 3

120 16404

CALD

120 15525 26, 70-71 16274

Permanent and Respite care 41- 43 Fintonia Road, Noble Park, Victoria Phone (03) 9574 1355 belvedere.com.au

DAREBIN Council Alphington 3078 P 27 11 45 45

Arnica Lodge

12-14 Como St

9497 2027

Chronos Care Alphington Aged Care

9-11 Old Heidelberg Rd

9499 8522

Ian Brand Nursing Home

1231 Plenty Rd

9495 3188

Merv Irvine Nursing Home

1231 Plenty Rd

9495 3240

Vasey RSL Care Bundoora

5 Tower Ave

9466 9615

VMCH Bundoora

1424-1428 Plenty Rd

1300 845 526

Aveo Veronica Gardens SRS

25 Veronica St

1300 859 656 P 61 61

Ruckers Hill

14-24 Pearl St

9488 2588

St Joseph’s Home Northcote

112B St Georges Rd

9489 8444

Westgarth

121-127 Westgarth St

9276 9276

See SRS table on pages 216-218

30 30 30 90 90 91 50

Northcote 3070

Note: 1. Greek, Indian, Italian, Sri Lankan 2. Indian; new facility due for completion early 2020

75 75 51 51 80 80

15661

TF TF C D TF C D TF

17709 Note 5

C D TF b C TF C D TF b

3. CALD, Cambodian, Chinese, Vietnamese 4. We also cater for younger adults with mental health issues and disabilities

18646 158-159 15609 62 16340

See SRS table on pages 216-218

19799

Bundoora 3083

Note 4

124-125 16084 25, 128D, OBC 15970 16375 25, 128D, OBC 18634

5. Servicing residents with mental health illnesses & degenerative neurological diseases

V I C T O R I A 2 019

178

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Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

www.Ag edCareGuide.com.au

DAREBIN continued to FRANKSTON

Notes

PHONE (03)

1st time user? See page 168

DPS Advertisement Web Page Reference ID

DAREBIN Council continued Preston 3072 Hilltop

7-17 Montague St

Uniting AgeWell Preston Community

Bruce St

P 31 10 8480 1200 92 69 1300 783 435 104

Arcare Reservoir

Cnr Plenty & Gremel Rds

1300 298 728

Aurrum Aged Care Reservoir

1 Aberdeen St

1800 287 786

Embracia Reservoir

65A Glasgow Ave

9469 5555

Mayflower Reservoir

56 Elliot St

9460 2480

Mercy Place Keon Park

15 Tunaley Pde

8414 6000

The Ashley Aged Care

17-21 Ashley St

9469 4900

Twin Parks Aged Care Centre

33-47 Blake St

8470 9888

3 Collins St

9484 1853

Darebin Lodge Supported Res Services 116-118 Tyler St

9471 0190

Reservoir 3073

Fronditha Care Thornbury Res Aged Care 335 Station St

9495 2300

Medina Manor Aged Care

200A Smith St

9290 6400

St Paul’s Hostel

15-17 Strettle St

9484 9488

Note 1

C D TF b TF

Note 2

69 129 104 38 96 65 135

69 109 s 104 s 38 96 s 61 s 133 s

30 120 45 60

14 s 120 45 60 s

TF D TF C D TF D TF

Thornbury 3071 Arlington Aged Care Facility

See SRS table on pages 216-218

F D TF C D TF

16161 25, 128D, OBC 16339

g g g g

Croatian, Italian Note 3 European, Italian

CALD T D TF H D TF C T F b g H CALD

116-117 38410 IFC-1 16358 7 15972 178, 189 16200 123 16449 26, 70-71 20280 78 16318 16301 16371

Greek

16300 100-101 16295 16363

Embracia Reservoir

Where style, care and comfort reside 65A Glasgow Avenue, Reservoir www.embraciavic.com.au 03 9469 5555

FRANKSTON Council Carrum Downs 3201 Avondrust Lodge

1105 Frankston-Dandenong Rd 9788 9020

Bayview

1295 Frankston-Dandenong Rd 9775 1419

Carrum Downs Aged Care Carrum Downs Nursing Home Sandhurst

80 William Rd

9428 2800

1133 Frankston-Dandenong Rd 1300 375 287 20 Herbert Rd

9782 0171

Note: 1. Servicing residents with acquired brain injuries, intellectual disabilities or substance issues 2. New facility due for completion late 2019

72 90 50 60 30

72 90 48 56 30

s C D T F g H CALD sW T F g CALD D TF C TF b H T F g CALD

43, 85, 90 16399 120 16468 161D 16470 16189 120 15679

3. Arabic, Greek, Italian, Macedonian, Serbian

We travel the journey together Facility Locations:

www.Ag edCareGuide.com.au

V I C T O R I A 2 019

FRANKSTON continued to GLEN EIRA PHONE (03)

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

179

1st time user? See page 168

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FRANKSTON Council continued Frankston 3199 Angus Martin House

382-384 Nepean Hwy

Benetas St Paul’s Terrace

2B Towerhill Rd

Carinya Residential Aged Care

125 Golf Links Rd

Eliza Lodge SRS

347-349 Nepean Hwy

Frankston Nursing Home

8-12 Nolan St

Regis Frankston

93 Ashleigh Ave

P 45 1300 236 382 80 9783 7277 30 9783 5702 P 30 1300 375 287 51 1300 998 100 106 9034 4824

39 80 6 30 51 88

C See SRS table on pages 216-218 F D F C See SRS table on pages 216-218 D TF b D TF b

Frankston North 3200 23 Forest Dr

8779 1700

180 180 s

CDT

Baptcare Peninsula View Community

24-28 Moorooduc Hwy

13 22 78

Vasey RSL Care Frankston South

85 Overport Rd

9787 2844

Village Baxter Manor

8 Robinsons Rd

5971 1349

Village Baxter The Lodge

8 Robinsons Rd

5971 1349

106 120 64 60

TF C D TF D TF T

Forest Lodge

Frankston South 3199

96 s 120 s 62 60

83 15667 77 21206 Psychogeriatric specific services 16420 18751 16009 52-53, 63 16496 13 18696 16411 158-159 16416 16398 16383

Modern 30 Modern yearsAged of Aged management Care CareLiving Livingon onthe the Mornington experience Mornington in Peninsula. Peninsula. Aged Care.

TOURS WELCOME PLEASE CONTACT SOMERCARE TO ARRANGE A TIME

See See See our our our advertisement advertisement advertisement on on on the the the Inside Inside Inside Back Back Back Cover Cover Cover 2222Graf 22Graf Graf Rd, Rd, Rd, Somerville, Somerville, Somerville, VIC, VIC, VIC, 3912 3912 3912 Tel: Tel: Tel: 03035977 035977 5977 9922 9922 9922 www.somercare.com.au www.somercare.com.au www.somercare.com.au

GLEN EIRA Council Bentleigh 3204 34-36 Clairmont Ave

9557 2888

45 45

Mooraleigh Hostel

748 Centre Rd

8572 4800

Warrawee Community

854A Centre Rd

9570 2211

29 16 90 90

Estia Health Bentleigh

192-192D 16444

Bentleigh East 3165

Carnegie 3163 Arcare Carnegie

47 Rosanna St

Finchley Court

1168 Dandenong Rd

Glenhuntly Terrace SRS

164 Grange Rd

T TF

120 120 P 20 20 0438 315 798 P 48 6

D TF

1300 298 728 9569 6699

Caulfield Manor SRS

1019 Glenhuntly Rd 4-8 Freeman St

HammondCare Caulfield Home

294 Kooyong Rd

HammondCare Montgomery

294 Kooyong Rd

HammondCare Namarra

294 Kooyong Rd

mecwacare Jubilee House

52-58 Northcote St

P 30 120 1800 990 414 92 1800 990 414 30 1800 990 414 30 8573 4812 40

Arcare Caulfield

141 Kooyong Rd

1300 298 728

Benetas Lovell House

389 Alma Rd

1300 236 382

Emmy Monash Aged Care

518-526 Dandenong Rd

8508 9300

Sheridan Hall Caulfield

6 Northcote Ave

9519 8400

9569 2600

9209 1111

30 120 s 30 40

Caulfield North 3161 110 40 138 38

Note 1

TF b D TF D TF TF

g g

IFC-1 18635 18501 16147

C See SRS table on pages 216-218

110 s TF 40 C T 138 s W D TF 38 s F

Note: 1. Greek, Italian, South African 2. Jewish; See SRS table on pages 216-218 3. Servicing residents with behavioural/psychological dementia symptoms & related organic brain illnesses

157 16176

See SRS table on pages 216-218

Caulfield 3162 Gary Smorgon House

Psychogeriatric specific services 16182

Note 2

16034

Jewish

95 19343 17953 15952

Note 3

16169

Note 4

9 38644

Note 5

IFC-1 20293

Jewish

77 16436 16450 25, 128D, OBC 18766

4. New facility opening mid 2019 5. German, Polish, South African

V I C T O R I A 2 019

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs GLEN EIRA continued to HUME PHONE (03)

www.Ag edCareGuide.com.au

s W C DT F b gH

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180

Notes

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DPS Advertisement Web Page Reference ID

GLEN EIRA Council continued Caulfield South 3162 349-351A North Rd

8574 7100

127 125

Graceland Manor

508 Glenhuntly Rd

9528 2623

Victoria by the Park

27 Victoria St

9524 2111

45 45 70 70

509 Kooyong Rd

9596 6922

P 30 24

C See SRS table on pages 216-218

231 McKinnon Rd

9576 7922

130

Brimlea Aged Care

21 Railway Pde

8564 1060

Rosstown Community

6 Ames Ave

9568 0199

Spurway Community

89-91 Murrumbeena Rd

9563 1911

St Michaels Aged Care Facility

1 Omama Rd

9568 5504

90 70 53 53 30 30 40

Allanvale Private Nursing Home

38-40 Ascot St South

9369 4122

Benetas St George’s

13-19 Howard St

Estia Health Altona Meadows

297 Queen St

9369 4568

Florence Aged Care Facility

375-379 Mason St

9391 3380

Marina

385 Blackshaws Rd

8374 6000

Opal Hobsons Bay

28-30 Rymill Ct

8325 7600

Mercy Place Newport

288 Melbourne Rd

9391 6911

Westgate Aged Care Facility

4 William St

Bupa Caulfield

C D TF

Elsternwick 3185

Gardenvale 3185 Caulfield House SRS

105 16246 16166

McKinnon 3204 Claremont Terrace Aged Care

Greek, Italian, Jewish

Murrumbeena 3163

18642

TF T

72 30 TF 190 190 s WC D T 62 28 D F

HOBSONS BAY Council

100-101 16294

TF TF TF TF

18291

15663 157 16435 157 15590 15588

Altona Meadows 3028 1300 236 382

31 s 124 124 90 76

Italian, Maltese, Polish

73 16555 77 16550

192-192D 16569

Altona North 3025

Newport 3015

Wintringham Hostel Williamstown

13 16567 64D-65D 16564

TF TF b

26, 70-71 16565

9391 9222

2 Wintringham Rd

9034 4824

60 60

66 Coleraine St

9309 7562

32 32

15 Mladen Ct

9309 0011

60 60

251 Waterview Blvd

1300 298 728

96 96

D TF

14 South Circular Rd

9338 0111

82 17

C D TF

855 Mickelham Rd

9333 1444

2-6 Robinson St

9302 4002

32 32

HUME Council

20889

37 2 90 40

Williamstown 3016

Greek, Italian

16528 83 16554

Broadmeadows 3047 Ottoman Village Aged Care

Coolaroo 3048 Estia Health Coolaroo

Craigieburn 3064 Arcare Craigieburn

Gladstone Park 3043 Hope Aged Care Gladstone Park

Greenvale 3059 Corpus Christi Community

Jacana 3047 McLellan House Hostel Note: 1. Egyptian, Greek, Italian, Maltese

Turkish

15601 192-192D 15684

Note 1

IFC-1 20251 16490

Note 2

Psychogeriatric specific services 18645

16505

2. Servicing marginalised older men with addiction or complex health needs/history of homelessness

www.Ag edCareGuide.com.au

V I C T O R I A 2 019

HUME continued to KINGSTON PHONE (03)

s W C DT F b gH

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

181

1st time user? See page 168

DPS Advertisement Web Page Reference ID

HUME Council continued Meadow Heights 3048 90 Lightwood Cr

9303 6800

63 23

D TF

64D-65D 16172

3 Wedgewood Rd

9303 6333

132 63

D TF

19898

Goonawarra

19-25 Anderson Rd

9740 8588

Cnr Spavin Dr & Riddell Rd

9218 5200

Sunbury Lions Community Aged Care

29 Timins St

9744 7001

C D TF C TF C TF

120 15978

Riddell Gardens Aged Care

120 60 72 33 33

Baptcare Brookview Community

130 Dimboola Rd

13 22 78

mecwacare Vincent House

125-135 Kenny St

8573 4812

90 90 30 30

38-40 Station St

9580 9824

P 30 26 70 12 101 68

D TF C TF

70 70 73 49 45 45

s s

C D TF C TF C TF

Opal Roxburgh

Roxburgh Park 3064 Moran Roxburgh Park

Sunbury 3429

Westmeadows 3049

s s

100-101 16083 16511

TF T

20847 9 16518

KINGSTON Council Aspendale 3195 Sandy Lodge SRS

18765

See SRS table on pages 216-218

Bonbeach 3196 Bonbeach

440 Station St

9772 7477

Bupa Bonbeach

53-59 Broadway

9782 7145

Chelsea 3196 BlueCross Chelsea Manor

7-11 Beardsworth Ave

1300 133 414

BlueCross Gardenia

87 Argyle Ave

1300 133 414

Lifeview Argyle Court

81-83 Argyle Ave

1800 543 384

Cheltenham 3192 Allambee Nursing Home Arcare Cheltenham Aveo Freedom Aged Care Cheltenham

35 9 161A Centre Dandenong Rd 1300 298 728 90 90 62-76 Cavanagh St 1300 859 656 P 40 40 400 Warrigal Rd

9265 1155

Note: 1. SL - HCC: pets welcome, dementia, palliative and respite care & extra services available

TF TF sWC D TF

CALD

120 16465 105 16464 25, 128D, OBC 16230 25, 128D, OBC 16453

LGBTIQ

107, 160 16431 18648

German, Greek

H Note 1

IFC-1 16430 124-125 19352

Aged care with a difference • 24/7 care on-site • Your own private home • Respite Stays Aveo Freedom Aged Care Cheltenham 13 28 36 aveo.com.au/freedom

FRE174B

V I C T O R I A 2 019

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs KINGSTON continued PHONE (03)

www.Ag edCareGuide.com.au

s W C DT F b gH

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182

Notes

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KINGSTON Council continued Cheltenham 3192 continued 1300 133 414

45 153 60 P 54

45 s TF 153 W TF 60 s T See SRS table on pages 216-218 49

BlueCross Autumdale

13 Eagland Rd

Cheltenham Manor

10-12 Bendigo St

9584 1111

Eastwood Hostel

400 Warrigal Rd

9265 1002

St James Terrace SRS

296 Warrigal Rd

9583 9999

21-29 Inverness St

9545 5960

90 56

94 Springs Rd

9239 2100

101 61

617 Lower Dandenong Rd

9551 5676

46 46

Bupa Edithvale

256-260 Station St

9782 7000

Mercy Place Northcliffe

10-12 Northcliffe Rd

9772 8505

99 24 34 34

12 Maxflo Ct

9532 0833

60 9

Avonlea Aged Care

3-7 Patty St

9545 4800

Grand Villa Mentone

66-70 Nepean Hwy

9585 0733

Mercy Place Corben

9-15 Brindisi St

9584 9934

Mercy Place Mordialloc

10 Brindisi St

9583 0077

70 70 P 42 40 46 46 30

Bayside Aged Care

5 McDonald St

8543 3100

Elly Kay

45-51 Elliot St

8586 1400

Mercy Place Nixon

27 Chute St

25, 128D, OBC 15567 81 15569 16456 15599

Clarinda 3169 Clarinda Manor

Clayton South 3169 Fronditha Care Clayton Res Aged Care

C D TF

Dingley Village 3172 Greenwood Manor

Edithvale 3196

Highett 3190 Menarock Life Rosehill

Mentone 3194

9580 4902

1055-1061 Centre Rd

9575 4600

43-45 Herbert St

9580 0499

Gre enwo o d MANOR

15524

81 16132

C C

TF TF

105 16451 26, 70-71 15533

94 16472

100-101 15683 15741 26, 70-71 15570 26, 70-71 16454

25, 128D, OBC 16463

50 50

TF b

25, 128D, OBC 21080

60 24

Parkdale 3195 Parkdale Aged Care

Greek

C TF C D TF b C D TF

Oakleigh South 3167 Sapphire Care Oakleigh

C See SRS table on pages 216-218 D TF TF

Mordialloc 3195 40 90 90 36 36

16418

100-101 15568 26, 70-71 15522

CALD

161D 16460

Greenwood Manor offers a home-like environment with landscaped and courtyard gardens. Tasteful refurbished interior décor adds to the warm comfortable ambience of the living environment.

(03) 9551 5676

greenwoodmanor.com.au

www.Ag edCareGuide.com.au

V I C T O R I A 2 019

KNOX PHONE (03)

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

183

1st time user? See page 168

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KNOX Council Bayswater 3153 9720 2245 9720 3575 8720 1333

47 47 30 30 118 86

s s

TF TF C D TF

16 Stewart St 7 Coogee St 7-9 Maryville Way

9762 2078 9762 1877 9762 6506

151 100 s 70 25 48 24

D TF C TF C D TF

811 Burwood Hwy 30 Forest Rd 97 Underwood Rd

9759 0200 9752 2170 9758 1093

101 95 P 32 24 90 68

C D TF

428 Scoresby Rd

9763 1421

54 47

1273 Wellington Rd

9752 9455

50 50

9760 2100 9760 2100

P 9 9 108 108

C T C D TF

9753 5064 9758 9911 1300 845 526

30 30 45 3 49 48

CALD

s s

TF C D TF C TF

9801 0855 9847 2500

60 58 120 90

TF TF

Hungarian

Adare SRS 1405 High Street Rd 9801 7110 P 45 45 C Arcare Knox 478 Burwood Hwy 1300 298 728 120 110 D TF Arcare Knox - The Lodge 478 Burwood Hwy 1300 298 728 28 28 TF Latvian Aged Care Facility 60 Fraser Cr 9800 2977 54 54 s D TF Royal Freemasons Centennial Lodge 13 Lewis Rd 1300 176 925 75 60 D TF VMCH Wantirna 355 Stud Rd 1300 845 526 96 96 C D TF Note: 1. Austrian, Croatian, German, Hungarian, Latvian, Polish, Russian, Swiss, Ukrainian 3. Chinese; See SRS table on pages 216-218 2. Arabic, Bengali, Fijian, Greek, Hindi, Italian, Muslim, Polish, Turkish 4. Dutch, German, Irish, Italian

g g

Note 3 Note 4

Latvian

Clarendon Grange 40 Stud Rd Polish Retirement Home 3 Percival St Tabulam & Templer Homes for the Aged 31-41 Elizabeth St

Boronia 3155 Autumn Care Clovelly Cottage Boronia Residential Aged Care Mercy Place Boronia

Ferntree Gully 3156 Amaroo Gardens Ferntree Gardens SRS Glengollan Village

Knoxfield 3180 Estia Health Knoxfield

See SRS table on pages 216-218

IRH Residential Aged Care (ISOMER)

Martin Luther Homes Care Apartments 67 Mount View Rd Martin Luther Homes Nursing Home 67 Mount View Rd

Upper Ferntree Gully 3156 Edward Street Nursing Home Menarock Life Sherbrooke House VMCH Willowbrooke

2-6 Edward St 14-18 Tarana Ave 9A Willow Rd

Wantirna 3152 Arpad Aged Care Opal Salford Park

9 Garrisson Gr 100 Harold St

g g

CALD

Wantirna South 3152

16604 161D 16601 26, 70-71 16626

176, 183, 196, 197, 206 15551 Italian, Maltese, Polish 15714 Italian 16229

Lysterfield 3156 The Basin 3154

g gH

176, 183, 196, 197, 206 15553 Polish 16577 Note 1 93 16361

192-192D 15564

TF b g gH

Note 2

94 15561

SL, includes STRC services CALD, German

21894 16619 16591 74 16608 62 16576

15552 64D-65D 16585 20581 IFC-1 16593 IFC-1 21239 15565 16602 62 15969

We travel the journey together Facility Locations:

V I C T O R I A 2 019

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs MANNINGHAM PHONE (03)

www.Ag edCareGuide.com.au

s W C DT F b gH

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184

Notes

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DPS Advertisement Web Page Reference ID

MANNINGHAM Council Doncaster 3108 MannaCare Cassia House

371 Manningham Rd

1300 902 023

MannaCare Doncaster Melaleuca Lodge 383 Manningham Rd

1300 902 023

90 90 60 60

Doncaster East 3109 Aveo Freedom Aged Care Doncaster

130 King St

Baptcare The Orchards Community

107 Andersons Creek Rd

Doncaster Manor Supported Care Home 52 George St

9841 1600

163 163

Alexandra Gardens SRS

42 Old Warrandyte Rd

9842 9971

Bupa Donvale

296-304 Springvale Rd

9841 1100

P 38 34 118

Greenview Aged Care

33-37 Mitcham Rd

8841 0800

On Luck Chinese Nursing Home

177-179 Tindals Rd

9844 6000

The Heights

39-41 Mitcham Rd

8841 8100

163-165 Central Rd

9259 2000

120 104 126 126

Nunawading 3131

17 Derwent St

Opal Gracedale

205 Warrandyte Rd

15558

30 8 107 51

1800 001 717 9844 8000

Templestowe 3106 Arcare Templestowe

75 King St

1300 298 728

BlueCross Silverwood

105 Porter St

1300 133 414

Bupa Templestowe

222 Serpells Rd

8873 6100

Charlesbrook Aged Care

1 Innisfallen Ave

9846 6077

Emerald Terrace Aged Care

1 Chivers Rd

9846 4900

Menarock Life Willowbrae

81-85 Porter St

9846 7488

Newmans on the Park

33 Newmans Rd

9814 8100

BlueCross Ashby

23-31 Ashford St

1300 133 414

Fronditha Care Lwr Templestowe RAC

11 Omar St

8850 5111

Greenslopes SRS

236 Greenslopes Dr

9852 1800

Menarock Life Emmavale

7 Elberta Ave

9852 4222

Mercy Place Templestowe

16 Herlihys Rd

9850 1606

Templestowe Manor Aged Care

410-418 Thompsons Rd

9850 8877

120 15669

C See SRS table on pages 216-218 C T TF D TF g WC D T

18627

134 134 s

Ringwood North 3134 Della dale Aged Care

16589

C C D TF

Donvale 3111

AdventCare Whitehorse

C D TF

1300 859 656 P 38 38 124-125 19037 sWC D TF H Note 1 13 22 78 Chinese, Greek, Italian 21820 150 150 TF g H 9841 7250 P 23 23 127 20022 See SRS table on pages 216-218

31 Blackburn Rd

Millward

s s

117 61 142 71 83 64 109

117 61 s 71 83 64 89

s s s s

78 60 36 50 52 60

Templestowe Lower 3107 78 60 P 40 50 52 60

Note: 1. SL - HCC: pets welcome, dementia, palliative and respite care & extra services available

D TF C D TF WC TF C C C

F TF TF TF TF TF TF

TF TF

105 16611 100-101 15941 Chinese

15967 13 20254

g H CALD

126 15555

NESB

87 16590

64D-65D 16595

IFC-1 22018 25, 128D, OBC 16221

Note 2

105 20561 78 16119 69 16079 74 16587 78 18661 25, 128D, OBC 16219

Greek

17964

C See SRS table on pages 216-218 s C TF s C T F g CALD H W TF

111 18305

74 16164 26, 70-71 16583 100-101 21042

2. Chinese, Greek, Italian, South African

A genuine alternative to a nursing home 24/7 care on-site | Your own private home | Respite Stays

Aveo Freedom Aged Care Doncaster 13 28 36 aveo.com.au/freedom

FRE174-MH

www.Ag edCareGuide.com.au

V I C T O R I A 2 019

MARIBYRNONG to MAROONDAH PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

185

Notes

1st time user? See page 168

DPS Advertisement Web Page Reference ID

MARIBYRNONG Council Footscray 3011 Baptcare Westhaven Community

50 Pickett St

13 22 78

Doutta Galla Footscray

48 Geelong Rd

9680 3300

James Barker House

64 Buckley St

9283 4000

Royal Freemasons Footscray Aged Care 25 Mephan St

127 88 120 60

1300 176 925

127 s 88 120 s 6

Kingsville 3012

C TF C D TF C TF D TF

g H Chinese, Vietnamese g CALD, NESB Note 1

CALD, Vietnamese

9680 0400

68 60

C D TF

31 Hampstead Rd

1300 298 728

88 88

C D TF

Note 2

Doutta Galla Yarraville Village

34A Somerville Rd

9680 3300

44 Stephen St

9689 6122

TF TF

CALD, NESB

Yarra West

46 46 60 36

Ferndale Gardens

229-239 Bayswater Rd

9729 4699

Heritage Gardens

325-329 Canterbury Rd

9722 5800

Uniting AgeWell Kingsville Community 319 Geelong Rd

Maidstone 3012 Arcare Maidstone

Yarraville 3013

MAROONDAH Council

16529 10 18702 72 16475 16561 116-117 19901

IFC-1 18636 10 15608 120 16527

Bayswater North 3153 117 100 s 121 121

D TF D TF

Croydon 3136 Aveo Mingarra Aged Care

60 1300 133 414 75 9725 0111 84 9845 8500 105 9722 8844 P 45

77-115 Mount Dandenong Rd 1300 859 656

BlueCross Tarralla

9 Jackson St

Bupa Croydon

120-124 Maroondah Hwy

Donwood Community Aged Care Serv

11-17 Diana St

Dorset Lodge SRS

362 Dorset Rd

60 72

105 s 45

Croydon North 3136 Allbright Manor

31-35 Exeter Rd

9726 0588

Park Lane Croydon

295-299 Maroondah Hwy

9726 1100

Heathmont Lodge

261 Canterbury Rd

9879 1168

Menarock Life Greenway Gardens

27-29 The Greenway

9738 0500

48 Liverpool Rd

9723 9444

Heathmont 3135

Kirkbrae Presbyterian Homes Aged Care 794 Mount Dandenong Rd

9724 5200

Margriet Manor

722 Mount Dandenong Rd

9728 7400

Overbeek Lodge

736 Mount Dandenong Rd

9728 7450

59 15698

P 45 106 45 55

Note: 1. Servicing socially/financially disadvantaged residents or homeless/at risk of homelessness 2. Croatian, German, Greek, Italian, Maltese, Spanish

HERITAGE GARDENS OFFERS A LUXURIOUS AGED CARE EXPERIENCE TO OUR CONSUMERS, CONSISTENTLY DELIVERING QUALITY NURSING CARE AND LIFESTYLE ACTIVITIES.

45 74 45 55

25, 128D, OBC 16073 105 16592 15557

P 35 35 47 47

124-125 16620

P 40 40 See SRS table on pages 216-218 104 104 s CD F

Kilsyth 3137 Gracevale Grange SRS

D TF TF TF D TF

176, 183, 196, 197, 206 16581

Note 3

16165

Chinese

18279 61, 84 18822 16046

See SRS table on pages 216-218

C D TF

s s s

C C TF C D TF C D TF

3. See SRS table on pages 216-218 4. Chinese; See SRS table on pages 216-218

74 17970 Note 4

16008

H g H CALD g H CALD

15563

43, 85, 90 16255 43, 85, 90 19013

325-329 Canterbury Road, Bayswater North, VIC, 3153 | p: 03 9722 5800 e: ashley.menze@heritagecare.com.au www.heritagecare.com.au

V I C T O R I A 2 019

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs MAROONDAH continued to MELTON PHONE (03)

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

186

Notes

1st time user? See page 168

DPS Advertisement Web Page Reference ID

MAROONDAH Council continued Ringwood 3134 Blue Willows Residential Aged Care

74 Warrandyte Rd

Estia Health Ringwood

211-217 Wantirna Rd

Olivet Aged Care

7-9 Rupert St

Regis Ringwood

294 Maroondah Hwy

P 58 9879 5155 165 9131 5500 96 1300 998 100 90 9870 6655

55 160 76 s 16

Ringwood East 3135 Acacia Gardens

35 Mount Dandenong Rd

9870 0982

Jasmine Lodge

56 Mount Dandenong Rd

9879 3702

RALAC Lionsbrae

29 Everard Rd

9870 7523

Della dale Aged Care

17 Derwent St

1800 001 717

Opal Gracedale

205 Warrandyte Rd

P 36 25 P 40 38 69 69

192-192D 16090 16627 52-53, 63 16573 15707

See SRS table on pages 216-218

C See SRS table on pages 216-218 C D TF

Ringwood North 3134 9844 8000

30 8 107 51

770 Canterbury Rd

9873 5300

99 79

497 Rathdowne St

9240 7000

162 162

D TF

22 Verona Lane

9413 1777

110 102

WC D TF

44 Market St

9680 3300

58 58

Montefiore Homes Com’ty Residence

619 St Kilda Rd

8517 5700

Royal Freemasons Coppin Centre

45 Moubray St

1300 176 925

Royal Freemasons Coppin Suites

Lvl 3, 45 Moubray St

1300 176 925

Smorgon Family Nursing Home

619 St Kilda Rd

8517 5600

110 212 18 90

Elderly Chinese Home

125-129 Manningham St

9328 4558

Mercy Place Parkville

1 Willam St

9385 9200

47 47 140 140 s

79 Swallow St

9034 4824

35 35

1300 298 728

90 90

8746 3000

60 60

Vermont 3133 Vermont Aged Care

16002

C See SRS table on pages 216-218 C D TF C D TF TF

C D TF WC TF C

110 20739 Note 1

15566

NESB

87 16590 64D-65D 16595

60 16360

MELBOURNE Council Carlton 3053 Rathdowne Place Aged Care

East Melbourne 3002 Mercy Place East Melbourne

Kensington 3031 Doutta Galla Lynch’s Bridge

Melbourne 3004

Parkville 3052

Port Melbourne 3207 Wintringham Hostel Port Melbourne

C D TF

110 s 212 s 18 17 s

26, 70-71 19020

TF g D TF b D TF

TF WC D TF

14-15 20591

CALD, NESB

10 16512

Jewish

95 15726 15708 21244

g H Jewish

95 21779

Chinese

16507

26, 70-71 18977

83 16245

MELTON Council Burnside 3023 Arcare Burnside

2 Nicol Ave

D TF

Melton 3337 Willowbrae Melton

116 Centenary Ave

Note: 1. Also servicing homeless residents and/or at risk of homelessness

2. Croatian, Italian, Maltese, Polish

Note 2

IFC-1 16094 61, 84 16558

www.Ag edCareGuide.com.au

V I C T O R I A 2 019

MELTON continued to MONASH PHONE (03)

s W C DT F b gH

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

187

1st time user? See page 168

DPS Advertisement Web Page Reference ID

MELTON Council continued Melton South 3338 100 100 113 106 s

C D TF TF

192-192D 16134

90 70 74 74

WC D TF

16120

1300 859 656 P 41 41

77 68 38 45

sWC D TF TF TF s C TF

155 155 90 90 120 120

C TF C D TF W TF

Estia Health Melton South

34-42 Brooklyn Rd

9747 5600

Sutton Park Aged Care

126-134 Exford Rd

9743 8933

Cabrini Residential Care

54 Queens Pde

9508 3000

Grand Cedar

61-63 High Street Rd

9811 5600

MONASH Council

78 16210

Ashwood 3147

Burwood 3125 Aveo Freedom Aged Care Burwood

100 Station St

Highwood Court Aged Care

359 Warrigal Rd

8831 0500

Royal Freemasons Elizabeth Gardens

2-8 Elizabeth St

1300 176 925

Trinity Manor Burwood

12-16 Edwards St

9091 5200

Bupa Clayton

12 Burton Ave

9543 1966

The Alexander Aged Care Centre

1720 Dandenong Rd

9548 7366

VMCH Corpus Christi

80 Clayton Rd

Clayton 3168

1300 845 526

Glen Waverley 3150 Aveo Freedom Aged Care Glen Waverley 37-55 View Mount Rd

H Note 1

131-141 Coleman Pde

9542 1000

Estia Health Glen Waverley

2B Grace St

9562 5814

Menarock Life Glen Waverley

982 High Street Rd

9887 9896

The Highbury

684 Highbury Rd

8871 2400

Note 2

Waverley Valley Aged Care

29-33 Chesterville Rd

9887 9111

4-8 Earlstown Rd

9569 0988

46 46

Note: 1. SL - HCC: pets welcome, dementia, palliative and respite care & extra services available

100-101 16117 96D 16603 105 19236 76 16582 62 17913

H H Note 1 H H

sWC D TF 102 102 s TF 56 56 TF 49 2 s C D TF 60 60 F 175 166 W D TF

Hughesdale 3166

124-125 19351 15559

1300 859 656 P 47 47

Campbell Place Aged Care

Oaklea Hall

20882

124-125 19032 14-15 16612 192-192D 20234 74 16570 120 38308 82, 207 15709

CALD

161D 16628

2. We also cater for younger adults with mental health issues & disabilities

Aged care with a difference • 24/7 care on-site • Your own private home • Respite Stays Aveo Freedom Aged Care Glen Waverley 13 28 36 aveo.com.au/freedom

FRE174-M

• Medical Director • Multiple lounge and dining areas • Pleasant and aesthetic external environment • Air-conditioned Mercedes facility bus for outings • Registered Nurse on-site 24 hours 29-33 Chesterville Rd, Glen Waverley Vic 3150 P: (03) 9887 9111

V I C T O R I A 2 019

188

www.Ag edCareGuide.com.au

s W C DT F b gH

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs MONASH continued

Notes

PHONE (03)

1st time user? See page 168

DPS Advertisement Web Page Reference ID

MONASH Council continued Mount Waverley 3149 BlueCross Scotchmans Creek

450 Waverley Rd

Oakern Lodge SRS

14 Bales St

1300 133 414 9807 2443

134 134 s W D TF See SRS table on pages 216-218 P 12 10

25, 128D, OBC 19166 18285

Mulgrave 3170

D TF TF TF

H H

62 15562

8574 4000

134 134 s

C D TF

66 16629

23A Elizabeth St

9544 8167

110

CDT

1055-1061 Centre Rd

9575 4600

50 50

BlueCross Hansworth

181 Hansworth St

1300 133 414

Royal Freemasons Monash Gardens

355 Wellington Rd

1300 176 925

VMCH John R Hannah

68 Wattle Gr

1300 845 526

90 90 97 97 74 74

Oakleigh 3166 Churches of Christ Care Oak Towers ACS 139 Atherton Rd

Oakleigh East 3166 Estia Health Oakleigh East

Oakleigh South 3167 Sapphire Care Oakleigh

Wheelers Hill 3150 161 Cumberland View AC Living Windmill Court 4 Windmill Ct 9795 9154 40 Lifeview The Willows 171-175 Jells Rd 1800 543 384 60 Nellie Melba 2 Collegium Ave 8513 1900 118 Waverley Hill SRS 946-952 Ferntree Gully Rd 9590 0510 P 45 Weary Dunlop 242 Jells Rd 8545 1400 82 Cumberland View AC Living Whalley Drive 123-127 Whalley Dr

9795 9154

Note: 1. CALD; See SRS table on pages 216-218

25, 128D, OBC 16074

16618

Greek, Italian

TF b

192-192D 16571 25, 128D, OBC 21080

161 WC D TF 6 TF 60 C T F g LGBTIQ 118 s D TF b H 45 C g Note 1 82 s C D TF b H

188 16118 188 15543 107, 160 16024 115 22321 188 19009 115 21121

cumberland view aged care living

Supported Residence for Permanent, Respite & Convalescence Care for day, night, weekend or longer Utilise your NDIS funding Utilise your Home Care Package funding

- Bond or Daily Accommodation Payment - Centrelink Assessment or ACAS Assessment - Refundable Accommodation Deposit

Supported Residence for Contemporary Living & Aﬀordable accommodation for young & older adults

Waverley Hill

www.Ag edCareGuide.com.au

V I C T O R I A 2 019

s W C DT F b gH

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs MOONEE VALLEY to MORELAND

Notes

PHONE (03)

189

1st time user? See page 168

DPS Advertisement Web Page Reference ID

MOONEE VALLEY Council Ascot Vale 3032 Victorian Elderly Chinese Hostel

77 Hurtle St

9370 8288

75 108 161 60

75 s 92 s 161 s 60

C TF C TF C D TF C

119 103 s 1 s 26

Avondale Heights 3034 BlueCross Riverlea

57 Intervale Dr

1300 133 414

Doutta Galla Avondale Heights

120 North Rd

9680 3300

Embracia Moonee Valley

76-86 North Rd

8579 4800

Ron Conn Nursing Home

33 Westminster Dr

9034 4824

31 31

Essendon 3040

Chinese

16519 25, 128D, OBC 16243

g g

CALD, NESB European, Italian

10, 189 16086 178, 189 20253 83 16085

Note 1

95 Bulla Rd

9374 3500

119 103 55 P 33 54

46-48 Royal Ave

9379 3322

P 30 30

McLean Lodge

1 Little Princes St

9034 4824

Royal Freemasons Gregory Lodge

2-58 Newmarket St

21 21 73 61

Vietnamese

16514

CALD, NESB

10 16512

Arcare Essendon

33 Raleigh St

Churches of Christ Care Arcadia ACS

120 McCracken St

8378 3300

Menarock Life Essendon

10 Fletcher St

9375 2933

Mt Alexander Retirement Lodge Trevi Court Aged Care

1300 298 728

955-957 Mount Alexander Rd 9379 8005

D TF H C TF C See SRS table on pages 216-218 TF

Essendon North 3041 Royal Avenue Retirement Lodge

Keilor East 3033

D TF

9331 5366

13 52 48 2

TF C TF C TF D TF

44 Market St

9680 3300

58 58

C D TF

Corandirk House SRS

74A Maribyrnong Rd

9326 2000

CraigCare Moonee Ponds

88 Holmes Rd

9373 9000

Doutta Galla Queens Park

13 The Strand

9680 3300

P 40 19 138 51 45 45

68 Hassett Cr

9331 6581

Edenvale Manor Aged Care

188A Sterling Dr

9337 7343

Holloway Aged Care Services

1 Rotary Dr

9331 2733

Mekong Keilor East Vietnamese AC

8 Trott Pl

Kensington 3031 Doutta Galla Lynch’s Bridge

Moonee Ponds 3039

74 16480 127 16241 100-101 16177 18764 83 16513

45 58 70 65

Cyril Jewell House

66 17902

C See SRS table on pages 216-218

Flemington 3031 1300 176 925

IFC-1 22019

Chinese, Greek, Italian

16497

Note 2

16478 157 16479 16509

C See SRS table on pages 216-218 sWC TF TF g

18565 16003 CALD, NESB

10 15595

Embracia Moonee Valley Aged care that feels like home 76-86 North Rd, Avondale Heights 03 8579 4800 www.embraciavic.com.au

MORELAND Council Brunswick 3056 Brunswick Lodge SRS

17 Loyola Ave

9388 0144

Hope Aged Care Brunswick

34 Lux Way

9380 8028

30 P 27 25 110 105

5 Parkview Ave

9383 4244

25 23

Boyne Russell House

184 Victoria St

9381 1900

Note: 1. New facility due for completion late 2019

D TF

TF b g

16508 18757

See SRS table on pages 216-218

Brunswick East 3057 Aboriginal Community Elders Services

Note 2

Arabic, Chinese, Greek, Italian 16485 ATSI

16498

2. Servicing residents with mental health issues & degenerative neurological diseases

V I C T O R I A 2 019

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs MORELAND cont'd to MORNINGTON PENINSULA PHONE (03)

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

190

Notes

1st time user? See page 168

DPS Advertisement Web Page Reference ID

MORELAND Council continued Brunswick West 3055 60 24 51 51

Aurrum Aged Care Brunswick

17 Egginton St

1800 287 786

Benetas Gladswood Lodge

15 Waxman Pde

1300 236 382

Bupa Coburg

24 Sutherland St

9354 7875

Wintringham Gilgunya

23 Harding St

9034 4824

Anzac Lodge Nursing Home

2-12 Anzac Ave

9353 5000

Northern Gardens

867 Sydney Rd

9350 5033

Regis Fawkner

101F Major Rd

1300 998 100

St Basil’s Homes for the Aged

24-36 Lorne St

9358 4444

90 15 150 150 s

217-241 Queens Pde

8638 9100

123 123

Coburg 3058

TF T

75 51 51

120 90 60 42

TF TF

CALD

7 16476 77 16521 105 16128 83 16116

Coburg North 3058

Fawkner 3060

Fitzroy North 3068 Clifton Views

19 York St

BlueCross Glengowrie

54 Box Forest Rd

BlueCross Monterey

858 Pascoe Vale Rd

CraigCare Plumpton Villa

7 Lewis St

Glenlyn Aged Care Facility

34 Finchley Ave

Glenville Lodge SRS

36 Lytton St

Villa Del Sole Italian Aged Care

73 William St

150 1300 133 414 90 1300 133 414 113 8311 3600 126 9306 7789 76 9300 2570 P 36 9953 6666 52 1300 236 382

Pascoe Vale 3044

146 s 90 s 103 s 126 20 s 36 52 s

89 16484

CALD, Italian

D TF b C D TF g

161D 17966 52-53, 63 16474

Greek, Italian

16491

13 21156

DT C D TF TF

77 16477

Glenroy 3046 Benetas Colton Close

Italian

g g

25, 128D, OBC 16126 25, 128D, OBC 16220

T bg D TF

Greek, Italian, Polish

Psychogeriatric specific services 16481

See SRS table on pages 216-218

16137

Note 1

16043

Italian

16524

CraigCare Pascoe Vale

1A Virginia St

8311 3700

Edith Bendall Lodge

11 Park St

9379 0079

140 140 60 15

317A O’Hea St

8102 2400

92 92

5982 1811 5986 4422

60 60 s 129 121 234 196

15 Cool Store Rd

5979 0333

75 49

C D TF

16501

Andrew Kerr Care

67-69 Tanti Ave

5975 6334

197 Bentons Rd

5975 4911

Benetas Corowa Court

752 Esplanade

1300 236 382

mecwacare Park Hill

160 Mornington-Tyabb Rd

8573 4812

Peninsula Grange Aged Care

2 Booker Ave

5978 3400

Racecourse Grange Aged Care

428 Racecourse Rd

F D TF CDT C D TF C D TF b TF b DT

16424

Autumn Care Bentons Lodge

117 182 120 69 102 127 91

Pascoe Vale South 3044 Dorothy Impey Home

MORNINGTON PENINSULA Council

CDT D TF

19051

102 15666

16506

Capel Sound 3940 Capel Sands

8-16 Capel Ave

Regis Rosebud

1 Wyuna St

Village Glen AC Residences Capel Sound 34A Balaka St

1300 998 100

Hastings 3915 The Bays Aged Care

Mornington 3931

Village Glen AC Residences Mornington 827-829 Nepean Hwy

1300 282 604 5958 6800

Note: 1. Servicing residents who are disabled, brain injured & those with psychiatric issues

117 s 122 120 s 69 102 127 89

TF D TF D TF

CALD

120 16613 52-53, 63 16426 16419

20250 77 16406

H H

9 16614 14-15 19906

14-15 21180 38590

www.Ag edCareGuide.com.au

V I C T O R I A 2 019

MORNINGTON PENINSULA continued PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

191

1st time user? See page 168

DPS Advertisement Web Page Reference ID

MORNINGTON PENINSULA Council continued Mount Eliza 3930 Chronos Care Ranelagh Gardens

1 St Johns Lane

9787 5877

Eliza Park SRS

157 Mount Eliza Way

9787 3515

George Vowell

Cnr Cobb Rd & Nepean Hwy

9787 2811

60 60 P 46 10 124 98

Mount Martha 3934

688 Nepean Hwy

5974 6000

185 Racecourse Rd

5958 6600

Mercy Place Rosebud

14 Cairns Ave

5982 9800

Rosebrook Aged Care

441 Waterfall Gully Rd

5982 9200

30 30 90 90

36-40 Weir St

5912 0300

99 99

Rye Sands

CALD

D TF WC D TF

CALD

104 Country Club Dr

Country Club Lodge

111 Country Club Dr

Royal Freemasons Mount Martha Valley 130 Country Club Dr

Shoreham 3916 Shoreham House

3905 Frankston-Flinders Rd

5989 8374

60 60

120 21921

Somercare Sorrento Lodge

22 Graf Rd

5977 9922

130 130 s

211 Ocean Beach Rd

5984 2646

34 32

30 The Crescent

8432 5199

99 99

Note: 1. SL - HCC: pets welcome, dementia, palliative and respite care & extra services available

Note 1

124-125 19610 18974 16387

16499

D TF

IBC 16223

Tyabb 3913 Samkay Health Tyabb

78 18315

D TF b

Somerville 3912 Sorrento 3943

16410 64D-65D 16233 26, 70-71 16412

1300 859 656 P 70 70 sWC D TF 5981 0999 45 37 TF 1300 176 925 125 125

120 16415

TF D TF

Safety Beach 3936 Aveo Freedom Aged Care Dromana

18787

C D TF

Rosebud 3939

Rye 3941

16232

See SRS table on pages 216-218

118 51 140 140

CraigCare Mornington Opal By The Bay

D TF

C D TF

CALD Note 2

161D 16396 99 38595

2. New facility due for completion mid 2019

Aged care that doesn’t feel like a nursing home 24/7 care on-site | Your own private home | Respite Stays

Aveo Freedom Aged Care Dromana 13 28 36 aveo.com.au/freedom

FRE174-MP

Modern Modern ModernAged Aged AgedCare Care CareLiving Living Livingon on onthe the the Mornington Mornington MorningtonPeninsula. Peninsula. Peninsula. See See See our our our advertisement advertisement advertisement on on on the the the Inside Inside Inside Back Back Back Cover Cover Cover

TOURS WELCOME PLEASE CONTACT SOMERCARE TO ARRANGE A TIME

2222Graf 22 Graf Graf Rd, Rd, Rd, Somerville, Somerville, Somerville, VIC, VIC, VIC, 3912 3912 3912 Tel: Tel: Tel: 03035977 03 5977 5977 9922 9922 9922 www.somercare.com.au www.somercare.com.au www.somercare.com.au

We travel the journey together Facility Locations:

Jim - ‘The Captain’, Resident.

There’s No Need To Compromise At Estia Health we can offer as much (or as little) support as our residents need to continue living the life they love.

We provide a wide range of services including: •

Respite care

Our team offers expert, individualised care in a home environment. And all Estia homes offer the full range of services, from short-term respite to comprehensive care for those who require specialised support.

•

Registered Nurses on site 24 hours a day

•

Individually tailored clinical care and lifestyle programs

•

A dedicated lifestyle coordinator at each residence

•

Home style meals, freshly prepared on site

•

Access to allied health practitioners

With 68 homes nationally, we have a wealth of experience in delivering personalised care.

Call 1800 861 414 or visit estiahealth.com.au

Our homes in Victoria Estia Health is a leading aged care provider with homes across Australia

ALTONA MEADOWS

ARDEER

BANNOCKBURN

BENALLA

BENDIGO

BENTLEIGH

COOLAROO

DANDENONG

EPPING

GLEN WAVERLEY

GROVEDALE

HEIDELBERG WEST

KEILOR

KEYSBOROUGH

KNOXFIELD

LEOPOLD

MELTON SOUTH

OAKLEIGH EAST

PLENTY VALLEY

PRAHRAN

RINGWOOD

SOUTH MORANG

VICTORIA HEIGHTS

WATTLE GLEN

WERRIBEE

WODONGA

YARRA VALLEY

Call 1800 861 414 or visit estiahealth.com.au

The very best in support services and care, where we make you the priority.

We understand the importance of lifestyle and community, which is why our services encompass personal and clinical care, diverse leisure programs and support for emotional and spiritual wellbeing. • Residential Living – providing around-the-clock care and support in home-like environments, where staff strive to make you feel welcome, valued and safe. • Community Living – delivering a range of services from domestic assistance to nursing care, to help you maintain your independence and lifestyle in your own home. • Independent Living – comfortable, maintenance-free retirement living in a welcoming community. Please contact St Vincent’s Care Services today to arrange a tour or have a confidential discussion about your needs: Phone: 1800 778 767 Email: svcs.info@svha.org.au or visit our website: www.svcs.org.au

Eltham 43 Diamond Street, Eltham A welcoming and relaxed aged care and independent living community, set amongst tranquil parklands and gardens. Hawthorn 4 King Street, Hawthorn East Supportive and caring residential aged care, located in a quiet leafy neighbourhood. Werribee 240 Hoppers Lane, Werribee A contemporary boutique residential aged care community, co-located with St Vincent’s Private Hospital Werribee.

J2610 0119

At St Vincent’s Care Services, we provide the best balance of independence and support, with tailored options to suit your needs.

www.Ag edCareGuide.com.au

V I C T O R I A 2 019

s W C DT F b gH

PHONE (03)

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

8432 5199 9438 5710

85 85 P 25 6

NILLUMBIK to STONNINGTON

Notes

193

1st time user? See page 168

DPS Advertisement Web Page Reference ID

NILLUMBIK Council Diamond Creek 3089 Kerala Manor Kilara House

203 Broad Gully Rd 124 Main Hurstbridge Rd

D TF

99 20901 110 15751

See SRS table on pages 216-218

Eltham 3095 St Vincent’s Care Services Eltham

43 Diamond St

1800 778 767

127 111

Greensborough 3088 Bupa Greensborough Deloraine Aged Care Grace Villa Aged Care Trinity Manor Greensborough

264 Diamond Creek Rd 14-18 Adeline St Unit 4, 25-33 Grimshaw St 226-230 Elder St

9434 6100 9433 3444 8432 5199 9091 5200

Plenty 3090 Aurrum Aged Care Plenty

90 64 38 s 91 63 s 112 112 s

TF TF D TF C D TF

321-327 Diamond Creek Rd 1800 287 786

120 120

D TF

45 Silvan Rd

9718 2267

98 54

D TF

18-30 Richardson St

9690 3166

79 Swallow St

9034 4824

35 35

203 Napier St 179 Napier St

9633 9200 9696 9229

146 146 s 62 62 s

101 Grey St

9536 8451

83 83

102-104 Union St 101 Punt Rd 241 Dandenong Rd

9533 6261 8517 9500 9533 7855

41 167 136 61 61

Wattle Glen 3096 Estia Health Wattle Glen

193D 16337

PORT PHILLIP Council

NESB

105 170 99 96D

16278 16328 16212 22210

7 20249 Note 1

192-192D 16327

Greek

15589

Albert Park 3206 South Port Residential Home

Port Melbourne 3207 Wintringham Hostel Port Melbourne

South Melbourne 3205 Emerald Hill Residence Napier Street Aged Care Services

St Kilda 3182 Sacred Heart Community

Windsor 3181 Bupa Windsor Central Park Estia Health Prahran

STONNINGTON Council

83 16245

D TF TF F

TF D TF b TF

20860 16175 Note 2

16434 105 16201 120 15600 192-192D 16258

Armadale 3143 Milford Hall SRS Regis Armadale

8 Mercer Rd 607-613 Dandenong Rd

9824 7412 P 19 15 1300 998 100 83 62

Glen Iris 3146 mecwacare Noel Miller Centre The Heights SRS

9-15 Kent St 15 Kerferd Rd

8573 4812 9885 2202

138 138 P 12 12

C See SRS table on pages 216-218 D TF C D TF

See SRS table on pages 216-218

15700 52-53, 63 19696 9 15583 16384

Malvern East 3145 Arcare Malvern East 1997 Malvern Rd 1300 298 728 93 93 F g Arcare Nirvana Avenue 78 Nirvana Ave 1300 298 728 30 10 F g Arcare Parkview Malvern East 1287 Dandenong Rd 1300 298 728 67 67 s TF g Balmoral House SRS 71-75 Waverley Rd 9572 3012 P 25 25 See SRS table on pages 216-218 BlueCross Cresthaven 1A The Avenue 1300 133 414 103 103 s C TF b mecwacare Malvern Centre 1245 Malvern Rd 8573 4812 113 113 TF Regis East Malvern 400 Waverley Rd 1300 998 100 149 107 s D TF Note: 1. Veteran specific residents 3. Greek, Irish, Polish, South African 2. Servicing residents with mental health issues and/or at risk of homelessness 4. New facility due for completion late 2019

Note 3 IFC-1 20296 Italian, South African IFC-1 15587 European IFC-1 21325 15936 Note 4 25, 128D, OBC 38516 9 19385 52-53, 63 15585

V I C T O R I A 2 019

194

STONNINGTON continued to WHITEHORSE PHONE (03)

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

www.Ag edCareGuide.com.au

Notes

1st time user? See page 168

DPS Advertisement Web Page Reference ID

STONNINGTON Council continued Prahran 3181 Chomley House

113 Chomley St

9529 8107

mecwacare Trescowthick Centre

70 Charles St

8573 4812

37 28 60 60

33 Lansell Rd

1300 133 414

47 47 41 167 136 61 61

Toorak 3142 BlueCross Darnlee

Windsor 3181 Bupa Windsor

102-104 Union St

9533 6261

Central Park

101 Punt Rd

8517 9500

Estia Health Prahran

241 Dandenong Rd

9533 7855

1100 Burke Rd

9859 9541

s C

WHITEHORSE Council

TF TF

59 16443

25, 128D, OBC 15613

9 16433

TF D TF b TF

105 16201 120 15600 192-192D 16258

Balwyn North 3104 Eva Tilley Memorial Home

Blackburn 3130 Covenant House SRS

181 Canterbury Rd

Crofton House SRS

14 Lithgow Ave

Regis Blackburn

40 Central Rd

120 104 s

P 24 20 9877 1363 P 45 43 1300 998 100 202 148 9878 1628

Regis Alawarra Lodge

220 Middleborough Rd

1300 998 100

220 Middleborough Rd

1300 998 100

Regis Milpara Lodge

220 Middleborough Rd

1300 998 100

48 Dorking Rd

9805 6900

Uniting AgeWell Box Hill Community

75 Thames St

9843 2200

Burwood 3125 Aveo Freedom Aged Care Burwood

100 Station St

Highwood Court Aged Care

359 Warrigal Rd

Note: 1. See SRS table on pages 216-218

D TF DT D TF F

216 216 s 120 120 s

D TF b g D TF

1300 859 656 P 41 41 8831 0500 77

112 18726

sWC D TF TF

Note 1

99 99 90 48 86 83

Box Hill 3128 BlueCross Box Hill

16349

See SRS table on pages 216-218

Blackburn South 3130 Regis Inala Lodge

D TF

19041 52-53, 63 16598 52-53, 63 19113 52-53, 63 16599

52-53, 63 19114 CALD

25, 128D, OBC 22295 116-117 15550

H Note 2

124-125 19351 100-101 16117

2. SL - HCC: pets welcome, dementia, palliative and respite care & extra services available

CHOMLEY HOUSE PROVIDES A RANGE OF HIGH QUALITY CARE, SERVICES AND LIFESTYLE ACTIVITIES IN A HOMELY AND COMFORTABLE LIVING ENVIRONMENT. CHOMLEY HOUSE IS A SMALL HOME WITH A BIG HEART IN INTIMATE SURROUNDINGS.

113 Chomley Street, Prahran, VIC, 3181 p: 03 9529 8107 | f: 03 9529 8166 e: ashley.menze@heritagecare.com.au www.heritagecare.com.au

Care just the way you want it • 24/7 care on-site • Your own private home • Respite Stays Aveo Freedom Aged Care

13 28 36 aveo.com.au/freedom FRE174-W

www.Ag edCareGuide.com.au

V I C T O R I A 2 019

WHITEHORSE continued to WHITTLESEA PHONE (03)

s W C DT F b gH

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

195

1st time user? See page 168

DPS Advertisement Web Page Reference ID

WHITEHORSE Council continued Burwood 3125 continued Royal Freemasons Elizabeth Gardens

2-8 Elizabeth St

1300 176 925

Trinity Manor Burwood

12-16 Edwards St

9091 5200

68 38 45

336 Blackburn Rd

9886 8777

P 23 5

Northside Residential Aged Care Fac Cnr Mahoneys Rd & Burwood Hwy 8804 2732 9845 3111

30 167 73

401 Elgar Rd

9890 6074

P 23 15

13-25 Strabane Ave

8573 4812

163-165 Central Rd

9259 2000

134 134 s

Burwood East 3151 Burwood Lodge SRS

Mont Albert 3127 Mont Albert Manor

Note 1

96D 16603

Note 2

18979

C D T F g Note 3 C D T F b H Note 4

18653

Nunawading 3131 AdventCare Whitehorse

Surrey Hills 3127 Arcare Surrey Hills

18 Florence Rd

1300 298 728

BlueCross Broughtonlea

9-17 Broughton Rd

1300 133 414

53 53 98 98

770 Canterbury Rd

9873 5300

99 79

BlueCross Livingstone Gardens

39 Livingstone Rd

1300 133 414

Victoria Grange Aged Care

502-514 Burwood Hwy

Vermont 3133 Vermont Aged Care

Vermont South 3133 9955 4200

s s

D TF

116-117 16594 15968

C See SRS table on pages 216-218

Mont Albert North 3129 mecwacare Simon Price Centre

15559

Forest Hill 3131 Uniting AgeWell Strathdon Community 17 Jolimont Rd

TF TF

9 16580

g H CALD

126 15555 IFC-1 21326

F TF

25, 128D, OBC 15987

60 16360

210 210 s 104 104

C D TF TF b

30 30 30 90 90 91 50

TF TF C D TF C D TF

25, 128D, OBC 16624 14-15 17811

www.trinitycare.com.au

Trinity Manor Burwood

Family owned for over 40 years

WHITTLESEA Council Bundoora 3083 Ian Brand Nursing Home

1231 Plenty Rd

9495 3188

Merv Irvine Nursing Home

1231 Plenty Rd

9495 3240

Vasey RSL Care Bundoora

5 Tower Ave

9466 9615

VMCH Bundoora

1424-1428 Plenty Rd

1300 845 526

Note: 1. We also cater for younger adults with mental health issues & disabilities 2. See SRS table on pages 216-218 3. CALD; interim facility for residents with challenging behaviours associated with mental health needs

17709 Note 5

18646 158-159 15609 62 16340

4. Additional 30 transition care beds through Eastern Health - ph: (03) 9845 3122 5. Servicing residents with mental health illnesses & degenerative neurological diseases

V I C T O R I A 2 019

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs WHITTLESEA continued PHONE (03)

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

196

Notes

1st time user? See page 168

DPS Advertisement Web Page Reference ID

WHITTLESEA Council continued Epping 3076 Arcare Epping

7 Civic Dr

1300 298 728

Epping Gardens

25 Willandra Dr

9219 880

Estia Health Epping

30 Epping Rd

9408 8564

Grace of Mary Greek Cypriot Hostel

190-200 McDonalds Rd

9408 8169

Green Gables

15 Coulstock St

9401 5555

Opal Meadowglen

202 McDonalds Rd

8405 5200

Bethel Aged Care

600 Plenty Rd

8467 2222

BlueCross The Boulevard

70 Heaths Ct

1300 133 414

120 148 70 42 55 123

120 s 148 40 42 55 s 83

Mill Park 3082

South Morang 3752

65 68 58 119 119 136 100 s

9404 9600

Estia Health Plenty Valley

806 Plenty Rd

9404 8000

Estia Health South Morang

879 Plenty Rd

9404 8600

San Carlo Homes for the Aged

970 Plenty Rd

9404 1490

89 Dalton Rd

9466 1786

Sunlight

43 Laurel St

8775 1100

Whittlesea Lodge Aged Care

30-32 Fir St

9719 1600

90 90 70 58

Whittlesea 3757

Note: 1. Croatian, Egyptian, Greek, Italian, Macedonian, Maltese

2. Greek, Italian, Macedonian

AN ARCHITECTURALLY DESIGNED HOME THAT PROVIDES STATE OF THE ART FACILITIES. CARING STAFF AND A CONTEMPORARY LIFESTYLE PROGRAM SUPPORTING OUR CONSUMERS WHILE MAINTAINING THEIR INDEPENDENCE.

Note 1

IFC-1 18282

g g

Note 2

192-192D 16306

Macedonian

59 21182 European, Greek

T TF C D TF b D TF g

16304

176, 183, 196, 197, 206 17809 64D-65D 16334 89 18829

18-22 McGlynn Ave

Bupa Thomastown

121 121 W TF 90 84 s CD F

Bupa South Morang

Thomastown 3074

C D TF TF TF D TF F WC D TF

25, 128D, OBC 18698 105 16331 192-192D 15977 192-192D 18998 Italian

16319

105 16329

WC D T TF

13 17806 16326

25 Willandra Drive, Epping, Victoria, 3076 p: 03 9219 8800 e: menza.katsis@heritagecare.com.au www.heritagecare.com.au

www.Ag edCareGuide.com.au

V I C T O R I A 2 019

WYNDHAM to YARRA PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

197

1st time user? See page 168

DPS Advertisement Web Page Reference ID

WYNDHAM Council Hoppers Crossing 3029 312-318 Derrimut Rd

8573 4812

100 100

9 Hewett Dr

9394 2500

118 118 s

Baptcare Wyndham Lodge Community 120 Synott St

13 22 78

Estia Health Werribee

8-10 Russell St

9749 8000

Glendale Aged Care

265 Heaths Rd

8742 8888

Manor Court Werribee Aged Care

5 Hogan Gr

9742 0699

Mercy Place Wyndham

39 Deutgam St

8734 6500

St Vincent’s Care Services Werribee

240 Hoppers Lane

150 80 224 100 108 80

mecwacare John Atchison Centre

9 18994

Point Cook 3030 Point Cook Manor

Werribee 3030

1800 778 767

150 s 64 77 94 80

s s

Wyndham Vale 3024 15 Buffalo Cr

9742 7201

88 78

2 Clarke St

9419 3933

75 2

Arnica Lodge

12-14 Como St

9497 2027

Chronos Care Alphington Aged Care

9-11 Old Heidelberg Rd

9499 8522

P 27 11 45 45

Uniting AgeWell Manor Lakes Com’ty

D TF

176, 183, 196, 197, 206 19896

D TF D TF D TF C D TF D TF

16530 192-192D 16133 100-101 16493 86 16510 26, 70-71 16525 193D 21119

116-117 17814

YARRA Council Abbotsford 3067 Mercy Place Abbotsford

Alphington 3078

1 South Tce

1300 147 147

43 43

Collingwood 3066 Cambridge House

3 Cambridge St

9417 6021

128 Fitzroy St

1300 147 147

43 43

217-241 Queens Pde

8638 9100

123 123

mecwacare Rositano House

273 Church St

8573 4812

Riverside House

2 River St

9427 9969

30 30 30 8

Fitzroy 3065 Sumner House

Richmond 3121

Note: 1. We also cater for younger adults with mental health issues and disabilities

CALD

26, 70-71 15596

Note 1

19799 15661 160D 16380

TF F

Fitzroy North 3068 Clifton Views

See SRS table on pages 216-218

Clifton Hill 3068 Sambell Lodge

16367

160D 15578 13 21156

F F

9 16378 Psychogeriatric specific services 18651

V I C T O R I A 2 019

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs YARRA RANGES PHONE (03)

www.Ag edCareGuide.com.au

s W C DT F b gH

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198

Notes

1st time user? See page 168

DPS Advertisement Web Page Reference ID

YARRA RANGES Council Emerald 3782 15 Emerald-Monbulk Rd

1800 543 384

60 60

LGBTIQ

Aurrum Aged Care Healesville

27 Smith St

1800 287 786 5962 4321

ATSI

198 16588

Monda Lodge Hostel

32-36 McGregor Ave

5969 9968

g g g

7 19899

17-23 Lalors Rd

D TF C TF C

CALD

Holmwood Aged Care

120 120 s 85 35 30 30

Note 1

16621

48 Liverpool Rd

9723 9444

C C TF C D TF C D TF

Note 2

16008

H g H CALD g H CALD

15563

Lifeview Emerald Glades

Healesville 3777

Kilsyth 3137 Kirkbrae Presbyterian Homes Aged Care 794 Mount Dandenong Rd

9724 5200

Margriet Manor

722 Mount Dandenong Rd

9728 7400

Overbeek Lodge

736 Mount Dandenong Rd

9728 7450

P 45 106 45 55

475 Swansea Rd

9739 3300

Gracevale Grange SRS

45 74 45 55

Lilydale 3140 Lilydale Aged Care

s s s

Montrose 3765 Mercy Place Montrose

991 Mt Dandenong Tourist Rd 9724 6000

Mooroolbark 3138 Benetas St John’s Park

14 Reay Rd

1300 236 382

BlueCross Baradine

15-19 Baradine Rd

1300 133 414

Mooroolbark Res Aged Care Facility

73A Cambridge Rd

9723 9650

Edward Street Nursing Home

2-6 Edward St

9753 5064

Menarock Life Sherbrooke House

14-18 Tarana Ave

VMCH Willowbrooke

9A Willow Rd

106 106 s 20 20 75 70 30 30

s s

Upper Ferntree Gully 3156

1300 845 526

30 30 45 3 49 48

5 Woods Point Rd

5966 4400

42 42

21 Hoddle St

5967 5500

100 65

9758 9911

Warburton 3799 AdventCare Yarra Ranges

Yarra Junction 3797 Estia Health Yarra Valley

Note: 1. CALD; interim facility for residents with challenging behaviours associated with mental health needs

107, 160 16428

43, 85, 90 16255 43, 85, 90 19013

100-101 16622

D TF

26, 70-71 16023

T C D TF TF

77 16584

s s

TF C D TF C TF

25, 128D, OBC 19072

Note 1

18654

CALD

16591 94 16608 62 16576

g H CALD

C D TF

126 16574 192-192D 16575

2. Chinese; See SRS table on pages 216-218

New extension now open Country town living with the best care!

17-23 Lalors Road, Healesville VIC 3777 www.holmwood.com.au

Ph 5962 4321

www.Ag edCareGuide.com.au

V I C T O R I A 2 019

How to read the residential tables

If you also use

www.AgedCareGuide.com.au

then this number is the unique identifier

s W C DT F b gH

Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name

Notes

PHONE (03)

ABC Council

DPS Advertisement Web Page Reference ID

If service providers have an advertisement the page number of the advert is listed here in red.

Suburb 1234 Facility name

199

123 Sample Rd

P 91 50

1234 5678

C D TF

61 10001

There are also special notes for some service providers in black.

Home/Facility details

Home/Facility contact information

Special notes

Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.

s W C D T F b g H

Booked Respite Beds

Extra Services

Pets on Premises

Secure Dementia Unit

Secure Garden

Specialist Palliative Care

Transition Care Beds

Ethno Specific/ CALD

Retirement Living Onsite

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Service (ACAS) is required.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Residential aged care Regional Victoria

WARRNAMBOOL

MOYNE

ARARAT

COLAC-OTWAY

CORANGAMITE SURF COAST

GREATER GEELONG

MOORABOOL

BASS COAST

SOUTH GIPPSLAND

LATROBE

BAW BAW

WODONGA

WELLINGTON

ALPINE

INDIGO WANGARATTA

MANSFIELD

BENALLA

MURRINDINDI

STRATHBOGIE

MITCHELL

QUEENSCLIFFE

MACEDON RANGES

MOUNT ALEXANDER

HEPBURN BALLARAT

GOLDEN PLAINS

PYRENEES

CENTRAL GOLDFIELDS

GREATER BENDIGO

GREATER SHEPPARTON

kilometres

BAYSIDE

EAST GIPPSLAND

TOWONG

NG TO N

GLEN EIRA

ST ON

FRANKSTON

GREATER DANDENONG

MONASH

WHITEHORSE

KINGSTON

BOROONDARA

MANNINGHAM

NILLUMBIK

CASEY

This map provides you with a geographical reference to the LGA regions in Regional Victoria. KNOX

MAROONDAH

YARRA RANGES

V I C T O R I A 2 019

GLENELG

SOUTHERN GRAMPIANS

HORSHAM

NORTHERN GRAMPIANS

CAMPASPE

LODDON

MOIRA

Metropolitan Area 0

BULOKE

GANNAWARRA

WYNDHAN

HOBSONS BAY

YARRA

WEST WIMMERA

YARRIAMBIACK

SWAN HILL

Local Government Areas

MELBOURNE

TP OR

HINDMARSH

MILDURA

MARIBYRNONG

2011 MORELAND MELTON© The State of Victoria, Department of Sustainability and Environment, BRIMBANK BANYULE DISCLAIMER: The contents of this publication remain at all times the property DAREBIN of the State of Victoria and cannot be MOONEE VALLEY reproduced without the State of Victoria’s permission. In compiling the information, the State of Victoria has used its best endeavour to ensure that the information is correct and current at the time of publication, however takes no responsibility for any error or defect therein. The State of Victoria shall not be liable for any loss or damage arising from the use of or reliance www.land.vic.gov.au/vicmap placed on any information provided by this publication.

Victoria

Cartography by the Customised Mapping Unit Spatial Information Infrastructure Department of Sustainability and Environment cust.map@dse.vic.gov.au February 2011. G/7270

WHITTLESEA

Reproduced by permission of the Department of Sustainablility and Environment

HUME

200 www.Ag edCareGuide.com.au

www.Ag edCareGuide.com.au

V I C T O R I A 2 019

ALPINE to BALLARAT PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

201

1st time user? See page 199

DPS Advertisement Web Page Reference ID

ALPINE Council Bright 3741 1 Rotary Dr

5755 0150

40 40

2-8 Hollands St

5754 3521

20 18

Barwidgee Lodge

30 O’Donnell Ave

5751 9348

Myrtleford Lodge Aged Care

73 Prince St

5752 2222

30 30 81 81

70 Lowe Street

70 Lowe St

5352 9323

Garden View Court

88 Lowe St

5352 9324

Gorrinn House

27 Albert St

Hawthorn Village

15850

Mount Beauty 3699 Kiewa Valley House

Myrtleford 3737

ARARAT Council

D TF

15885

TF TF

15549

Italian

15989

Ararat 3377

5352 2654

45 27 24 24 60 60

Delacombe Way

5354 1600

12 10

Bill Crawford Lodge

1101 Dana St

5320 3970

Kirralee

207 Richards St

5331 5777

Pineview Residential Care

324 Nicholson St

5332 2121

Steele Haughton Unit

1200 Dana St

5320 3597

Talbot Place

1205 Dana St

5320 3755

TF T C D TF

Willaura 3379 Parkland House

BALLARAT Council

15539 15906 15905

15929

Ballarat 3350 30 100 P 66 20 30

17 34 44 20 14

D TF C TF C F TF TF D TF D TF

Ballarat East 3350

16145 120 15777 Note 1

22214

Psychogeriatric specific services 16167 15783

Eureka Village Hostel

16-40 Balmoral Dr

5337 1550

Geoffrey Cutter Centre

Kenny St

5337 1564

Mercy Place Ballarat

60 Corbett St

5327 1888

45 45 60 14 112 112

703 Norman St

5338 7916

60 60

124 Spencer St

1300 176 925

90 42

305 Smythes Rd

4333 6600

144 144

105 21363

218 Mill St

5329 5100

145 145 s

C D TF

97D 15895

Jack Lonsdale Lodge

232 Spencer St

5335 0522

James Thomas Court

117 Morgan St

5335 0504

45 15 34 14

Kelaston

2-4 Park St

5339 4211

WB Messer

302 Gillies St

4313 6124

15908 15535 26, 70-71 20856

Ballarat North 3350 Hailey House

Canadian 3350 Royal Freemasons Ballarat

Delacombe 3356 Bupa Ballarat

Lake Wendouree 3350 Nazareth House Ballarat

Sebastopol 3356

Wendouree 3355

Note: 1. See SRS table on pages 216-218

90 90 45 45

15904

g H European

18983

15674

TF TF

120 17854

15902

15580

V I C T O R I A 2 019

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs BASS COAST to BENALLA PHONE (03)

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

202

Notes

1st time user? See page 199

DPS Advertisement Web Page Reference ID

BASS COAST Council Cowes 3922 90 90 80 80 37 37

Banfields Aged Care

192 Thompson Ave

5951 2500

Grossard Court

1A Leslie Ave

5951 2020

Melaleuca Aged Care

1 Watchorn Rd

5952 3267

119 Cashin St

5671 6000

110 110 s

20 Davis Point Rd

5671 3333

29 29

Kirrak House

Baillieu St West

5671 3333

Rose Lodge

48 Baillieu St West

5672 1716

30 22 98 98

Baptcare Amberlea Community

5 Pearson Rd

13 22 78

Lyrebird Village for the Aged

6-20 Neerim St

Inverloch 3996 Opal Seahaven

San Remo 3925 Griffiths Point Lodge Hostel

Wonthaggi 3995

s s

D TF b C D TF b TF

20279 25, 128D, OBC 18633 15764

C D TF

64D-65D 16154

15773 15944

TF TF

15761

BAW BAW Council Drouin 3818 16237

5625 5400

91 85 s WC D TF b 115 115 s CD F

15766

29-39 Main Neerim Rd

5628 1226

15790

40-42 School Rd

5637 4100

51 51

Baptcare Abbey Gardens Community

15 Tarwin St

13 22 78

Cooinda Lodge

41 Landsborough St

5623 0761

Fairview Village Residential Care

30 Sargeant St

5623 2752

Benalla Health Morrie Evans Wing

45-53 Coster St

5761 4222

Cooinda

1-35 Kilfeera Rd

5761 3300

Estia Health Benalla

73 Samaria Rd

5762 6933

Neerim South 3831 Tarago Views Aged Care

Trafalgar 3824 Andrews House

CDT

15826

123 123 s 60 5 s 68 68 s

C D TF b

20897

30 30 82 82 60 30

Warragul 3820

BENALLA Council

T TF

15765

15763

Benalla 3672

s s s

TF D TF C TF

15884 15847 192-192D 15890

www.Ag edCareGuide.com.au

V I C T O R I A 2 019

BENDIGO (GREATER) to BULOKE PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

203

1st time user? See page 199

DPS Advertisement Web Page Reference ID

BENDIGO (GREATER) Council Bendigo 3550 Estia Health Bendigo

9 Brown St

5449 2400

Gibson Street Complex

26 Gibson St

5434 7500

Honeysuckle Regional Health Bendigo

47 Harpin St

5444 4050

Mirridong

92-100 McIvor Rd

5442 4011

Simpkin House

8 Gibson St

5434 7595

Uniting AgeWell Strath-Haven Com’ty

131-149 Condon St

5434 3000

73 120 60 90 40 95

California Gully 3556

18 120 s 60 s 76 s 40 95 s

67 67

Benetas St Laurence Court Eaglehawk 112 Upper California Gully Rd 1300 236 382

Flora Hill 3550 Royal Freemasons Flora Hill

64 Somerville St Stoneham St

34 16203 116-117 15634 77 16140

53 4 120 120 s

C TF b C D TF

26, 70-71 15618

5431 0900

42 38

5443 2731

34 15621

15867

70 30

C D TF

192-192D 17961

50 50 s 144 144

Kangaroo Flat 3555 Benetas St Laurence Court Kangaroo Flat 6-8 Wesley St

1300 236 382

Royal Freemasons Bendigo

61 Alder St

1300 176 925

Aveo Freedom Aged Care Bendigo

107-115 Condon St

1300 859 656 P 88 88

Bignold Park SRS

5-7 Murphy St

5463 5771

P 30 28

208 Holdsworth Rd

5445 9000

152

Kennington 3550

North Bendigo 3550 Bupa Bendigo

Note 1

5440 8200

Ironbark 3550 41-47 Victoria St

120 15658

16198

Heathcote 3523

Estia Health Victoria Heights

18343

C D TF b

5438 1413

Heathcote Health Residential Aged Care 39 Hospital St

34 15631

Golden Square 3555 Golden Oaks Complex

192-192D 15629

62 62

1300 176 925

Mercy Health Bethlehem Home for Aged 36-42 Specimen Hill Rd

C D TF C TF F C D TF DT C D TF

77 16141

D TF

sWC D TF C See SRS table on pages 216-218

21124 Note 2

124-125 19607 20662

105 16224

A genuine alternative to a nursing home 24/7 care on-site | Your own private home | Respite Stays

Aveo Freedom Aged Care Bendigo 13 28 36 aveo.com.au/freedom

FRE174-GB

BULOKE Council Birchip 3483 Birchip Nursing Home

15 Taverner St

5477 7100

15628

4 Learmonth St

5477 6800

13 13

21135

Charlton 3525 Charlton Aged Care Note: 1. Psychogeriatric specific services

2. SL - HCC: pets welcome, dementia, palliative and respite care & extra services available

V I C T O R I A 2 019

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs BULOKE continued to COLAC-OTWAY PHONE (03)

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

204

Notes

1st time user? See page 199

DPS Advertisement Web Page Reference ID

BULOKE Council continued Donald 3480

T TF

15911

5478 6230

33 33 12

33-43 McClelland Ave

5070 2155

20 20

15655

19 Grandview St

5478 0700

30 10

D TF

15640

7 Fehring Lane

5480 5300

120 92 92 59 59

F D TF D TF

105 20255

Goodwin Village Donald

22 Camp St

5497 1304

Riverview Aged Care

1A Aitken Ave

Sea Lake 3533 Kaleesa Nursing Home

Wycheproof 3527 Grandview Lodge

CAMPASPE Council

15534

Echuca 3564 Bupa Echuca

Echuca Com’ty for Aged Wharparilla Lodge 21 Hartshorn Dr

5480 5000

Glanville Village

Cnr Haverfield & Service Sts

5485 5465

Sheridan Aged Care

96 Fenaughty St

5857 0209

Warramunda Village Hostel

Warramunda Dr

Kyabram 3620

17971 15660

s s

D TF b C D TF

15652

5852 2611

42 38 60 60

5484 4400

60 48

D TF b

15637

32 32 10 2

T TF

15887

s s

Rochester 3561 Rochester & Elmore District Health Service 1 Pascoe St

s s

Rushworth 3612 Waranga Aged Care Hostel

14 High St

5851 8050

Waranga Nursing Home

Coyle St

5851 8000

Koraleigh Nursing Home

18 Purdey St

5859 0800

RM McHale Hostel

18 Purdey St

5859 0800

30 28 42 42

20 Havelock St

5468 2900

19 19

Havilah on Harkness

11 Harkness St

5461 7300

Havilah on Palmerston

25 Palmerston St

5459 0150

110 110 s 30 30 45 22

Tongala 3621

CENTRAL GOLDFIELDS Council

C C

D TF D TF

15632

15856

68 15695 68 21144

Dunolly 3472 Dunolly Residential Community

Maryborough 3465

Maryborough Residential Community Cnr Nightingale & Palmerston Sts 5461 0341

COLAC-OTWAY Council

15624

D TF F C TF b

15903 20557 15626

Apollo Bay 3233 75 McLachlan St

5237 8500

21 17

Barongarook Gardens

8-32 Murray St

5231 9999

Corangamarah

2-28 Connor St

5232 5422

Mercy Place Colac

83-99 Queen St

5233 5600

60 60 s 68 27 107 107 s

Otway Health Residential Care

Colac 3250

TF Fb C D TF C D TF

16194

120 16256

26, 70-71 16536

15818

www.Ag edCareGuide.com.au

V I C T O R I A 2 019

CORANGAMITE to GANNAWARRA PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

205

1st time user? See page 199

DPS Advertisement Web Page Reference ID

CORANGAMITE Council Camperdown 3260 5593 1263

36 8 40 40

5 Victoria St

5595 3100

60 55

Beaufort & Skipton Health Service Skipton 2 Blake St

5340 1100

26 26

TF b

15892

T T

15810

Merindah Lodge Aged Care Facility

York St

5593 7366

Sunnyside House

1 Adeney St

Cobden 3266 Cobden Health Residential Care

Skipton 3361 Terang 3264

C C

TF TF

15821

D TF

15835

15840

May Noonan Centre

3 Foley St

5561 9300

Mount View Aged Care Facility

13 Austin Ave

5592 0222

40 40 15 15

21 Hospital Rd

5558 6000

Maddocks Gardens Residential Aged Care 125 McKean St

5150 3659

Opal Bairnsdale

79 Harnham Dr

5153 7200

90 80 90 31

55 Timbarra Dr

5152 5500

91 91

Lakes Entrance

23 Alexandra Ave

5155 2054

Opal Lakeview

Uplands Ave

5179 5500

66 50 76 76

C D TF b C TF b

64D-65D 15664

Omeo District Health Lewington House 12 Easton St

5159 0100

14 14

TF b

15789

15767

Timboon 3268 Timboon & District Healthcare Service

EAST GIPPSLAND Council

15832 19021

Bairnsdale 3875

Eastwood 3875 Bupa Eastwood

Lakes Entrance 3909

Omeo 3898 Orbost 3888 Lochiel House

115 Stanley St

5154 6613

Waratah Lodge Nursing Home

104 Boundary Rd

5154 6678

20 20 17 5

3-5 Fort King Rd

5153 8400

Cohuna Community Nursing Home

144-158 King George St

5456 5300

Cohuna Village

38 Augustine St

5456 2338

Baptcare Northaven Community

84-86 Shadforth St

13 22 78

Glenarm Nursing Home

13 Burgoyne St

5450 9278

C D TF WC TF b

64D-65D 15786 105 19790 120 15793

15782

100 60

C D TF b

64D-65D 15776

16 45 45

TF D TF

15625

C D TF TF

16553

Paynesville 3880 Opal Paynesville

15770

GANNAWARRA Council Cohuna 3568

Kerang 3579 56 56 30 30

15872

15623

V I C T O R I A 2 019

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs GEELONG (GREATER) PHONE (03)

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

206

Notes

1st time user? See page 199

DPS Advertisement Web Page Reference ID

GEELONG (GREATER) Council Armstrong Creek 3217 Warralily Gardens

120 120

2-28 Freda Rd

0437 695 587

Bupa Barrabool

55 Barrabool Rd

5246 4200

The Belmont

235 High St

5297 3300

Uniting AgeWell Kalkee Com’ty Murray 9 Spring St

5243 9566

Uniting AgeWell Kalkee Com’ty Nangatta 206 High St

5243 6688

60 105 40 51

4215 6500

108 60

Belmont 3216

Charlemont 3217 McKellar Centre Alan David Lodge

382 Torquay Rd

60 105 s 40 s 51 s

C TF CDT b TF C D TF

33-37 Wyndham St via East St 5251 1230

Geelong 3220 Brentwood Aged Care

299 Latrobe Tce

5221 5733

100 100 s 104 104

Grovedale 3216 1300 859 656 P 52 52

Aveo Freedom Aged Care Geelong

6-12 Matthews St

Balmoral Grove

24-34 Smith St

5243 6733

Belmont Grange

34-36 Church St

5243 8522

Estia Health Grovedale

6A Perrett St

5247 2000

Luson The Vue

15-29 Reserve Rd

5292 9555

110 120 120 120

12-14 Beulah St

8573 4812

91 91

209 South Valley Rd

5223 0900

99 99

98 110 s 108 120

Hamlyn Heights 3215 mecwacare Elstoft House

Note: 1. SL - HCC: pets welcome, dementia, palliative and respite care & extra services available

• • • •

116-117 16181

116-117 16541 16196 18621

C D TF

207 19005

TF TF

F C TF D TF

Note 1

124-125 19611 120 15686 176, 183, 196, 197, 206 20583 192-192D 15816 22181

DT C

9 16544 64D-65D 16214

Lifestyle activities Spacious living and dining areas Private Family entertainment area Beautiful internal courtyard for entertaining

299 LATROBE TERRACE, GEELONG VIC 3220

We put people first.

13 15935

D TF

Highton 3216 Opal South Valley

105 16279

TF b

Drysdale 3222 Drysdale Grove Aged Care Facility

13 20888

P: (03) 5221 5733

Book a tour today. Call 1300 777 858 luson.com.au lusonhealth.com.au

_ Geelong’s Boutique Aged Care Experience.

www.Ag edCareGuide.com.au

V I C T O R I A 2 019

GEELONG (GREATER) continued PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

207

1st time user? See page 199

DPS Advertisement Web Page Reference ID

GEELONG (GREATER) Council continued Lara 3212 1 Investigator Dr

5220 8437

120 78

Estia Health Leopold

52-60 Ash Rd

5250 2156

Kensington Grange

1-13 Ferguson Rd

5250 2301

75 75 60 55

7 Moylan Loop

5247 2200

92 92

30 Resort Blvd

5254 6100

108 108

C D TF

15 Murray St

5248 6622

P 42 42

345 Shannon Ave

5222 5831

P 30 30

Baptcare Coasthaven Community

45 Robin Ave

13 22 78

Vonlea Manor

1-9 Moran Pl

5278 1787

90 90 38 38

Costa House

Leopold 3224

Marshall 3216 Mercy Place Rice Village

176, 183, 196, 197, 206 15814

26, 70-71 15807

105 15809 19375

C See SRS table on pages 216-218

Newtown 3220 Chesterfield SRS

Newcomb 3219 Whitehaven Assisted Care Facility

15817 192-192D 16539

Moolap 3224 Bupa Bellarine Lakes

C D TF

18746

See SRS table on pages 216-218

Norlane 3214

Note: 1. Croatian, Greek, Italian, Serbian, Spanish

D TF C D TF

21847

Note 1

120 16409

A modern home that offers ageing in place and respite care including a dementia specified unit. All single rooms have private en-suites and there are many private and common living areas throughout for residents’ comfort and enjoyment. Our philosophy is to ensure that residents continue to be part of the community. Friends and family are encouraged to take part in activities. FEATURES • Lifestyle activities • Spacious living and dining areas • Private Family entertainment area • Beautiful internal courtyard for entertaining • BBQ • Eco Friendly

BRENTWOOD AGED CARE

299 LATROBE TERRACE, GEELONG VIC 3220 P: (03) 5221 5733 ● F: (03) 5221 4566 E: reception@glenvoir.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Services Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

V I C T O R I A 2 019

208

GEELONG (GREATER) continued to HINDMARSH PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

www.Ag edCareGuide.com.au

Notes

1st time user? See page 199

DPS Advertisement Web Page Reference ID

GEELONG (GREATER) Council continued North Geelong 3215 P 60 54 100 100 s 279 36 s

MACS Bella Chara Supported Care

100 Weddell Rd

5279 6800

MACS Residential Care

100 Weddell Rd

5279 6800

McKellar Centre North Geelong

45-95 Ballarat Rd

4215 5200

77-83 Tareeda Way

5256 2866

150 140 s

D TF

176, 183, 196, 197, 206 16032

1300 298 728

100 100 s

D TF

IFC-1 16531

TF TF

120 15806

Ocean Grove 3226 Sea Views Manor

Portarlington 3223 Arcare Portarlington

80 Willis St

St Albans Park 3219 Roccoco

355-357 Wilsons Rd

5248 5589

Tannoch Brae Aged Care

46 Aldershot Rd

5248 5814

s CDT sWC T s

Homestead Lakes

9-11 Homestead Ave

0498 018 632

The Homestead

20 Homestead Ave

0498 018 632

75 75 60 60

31-33 Thompson St

5248 8760

90 90

Edgarley Assisted Living

85 Jackson St

5581 1211

Glenelg House Residential Aged Care

63-69 Russell St 21 Barclay St

Whittington 3219 Luson Eden Park

D TF D TF b

77 41 50 50

Wallington 3222

16540

See SRS table on pages 216-218

C C

16540 16183

100-101 15701 13 16247 13 15581

C D TF

206 18296

C D TF TF

15804

5554 2555

43 37 30 26

5527 0555

45 45

D TF

GLENELG Council Casterton 3311

Heywood 3304 Heywood Rural Health Res Aged Care

Portland 3305 Bupa Portland

83 Wellington Rd

5523 4401

Harbourside Lodge

141-151 Bentinck St

5521 0300

Seaview House Residential Care SRS

2 Otway Ct

5521 1919

120 30 22 P 58 48

71 McPhillips Rd

5281 1991

120 120

Creswick Aged Care Facility

1 Napier St

5345 9175

John Curtin Aged Care

6 Cushing Ave

5345 9999

30 1 65 65

Daylesford Aged Care Facility

13 Hospital St

5321 6517

Hepburn House

1-5 Hepburn Rd

5348 8100

30 24 60 56

22-24 Victoria St

5421 7275

35 33

46 Anderson St

5389 1487

14 14 26 26

15598

ATSI, European

TF TF

17962 105 19787 15829 20632

See SRS table on pages 216-218

GOLDEN PLAINS Council Bannockburn 3331 Estia Health Bannockburn

192-192D 18824

HEPBURN Council Creswick 3363

Daylesford 3460

Trentham 3458 Trentham Aged Care Facility

HINDMARSH Council

s s

TF C D TF

LGBTIQ

g g

LGBTIQ

15930

LGBTIQ

20252

TF b g

LGBTIQ

15922

T TF

ATSI

16408

15931 15900

Dimboola 3414 Allambi Elderly Peoples Home

Wimmera Health Care Group Dimboola 32-36 Anderson St

5363 7100

15523

www.Ag edCareGuide.com.au

V I C T O R I A 2 019

HINDMARSH continued to LATROBE PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

209

1st time user? See page 199

DPS Advertisement Web Page Reference ID

HINDMARSH Council continued Jeparit 3423 2 Charles St

5396 5500

15 11

TF b

15538

Avonlea Hostel

68-72 MacPherson St

5391 1348

45-49 Nelson St

5391 4271

T C D TF b

15779

Iona Digby Harris Nursing Home

45 43 26 22

2 Swinbourne Ave

5396 3300

20 16

Sunnyside Lutheran Retirement Village 6 Trinity Dr

5382 0034

Wimmera Health Care Group Kurrajong Lodge 2 Arnott St

5381 9271

Wimmera Health Care Group Wimmera 83 Baillie St

5381 9307

75 75 36 36 50

6 Schurmann St

5363 4401

41 31

Beechworth Health Service RAC

52 Sydney Rd

5728 0335

Blackwood Cottage

52 Sydney Rd

5728 0330

60 60 15 15

168 High St

(02) 6033 6200

40 24

20 Isaacs Ave

(02) 6028 0100

77 77

59-91 Phillip Pde

1300 236 382

38 38

Jeparit Hospital Complex

Nhill 3418

Rainbow 3424 Rainbow Hospital

HORSHAM Council

Note 1

15537 15853

Horsham 3400

TF T TF

15891

D TF

15705

s s

Natimuk 3409 Natimuk Centre

INDIGO Council

15898 15928

Beechworth 3747

Rutherglen 3685 Glenview Residential Aged Care

TF b TF

Yackandandah 3749 Yackandandah Health

LATROBE Council

16041 Note 2

16042

15973

15728

Churchill 3842 Benetas Hazelwood House

Moe 3825 Latrobe Valley Village

5 Ollerton Ave

Royal Freemasons Moe

1C Haigh St

5127 7476 1300 176 925

96 62 s 144 144

C D TF b D TF

15769

sWC D TF b s C T

18700

Morwell 3840 Baptcare Heritage Manor Community

147-163 Maryvale Rd

13 22 78

Baptcare St Hilary’s Community

16 Elgin St

13 22 78

Gracedale Lodge SRS

1-4 Linden Ct

5134 8403

Mitchell House

127 Vary St

5133 9099

17 Amaroo Way

5127 8462

96 51 P 40 56

96 45 8 56

Newborough 3825 Narracan Gardens

167 120

Traralgon 3844 Benetas Dalkeith Hostel

49-53 Hazelwood Rd

Bupa Traralgon

96 Park Lane

5171 1200

Glenwood Assisted Living SRS

70 Henry St

5176 1411

Latrobe Regional Hosp Macalister Unit

10 Village Ave

5173 8324

Note: 1. Includes psychogeriatric specific services 2. Services through Older Person’s Mental Health Service (OPMHS)

1300 236 382

54 54 120 120 P 47 35 10

77 15772

38491

15798 Note 3

See SRS table on pages 216-218

17974

15604

C D TF

120 15791

C See SRS table on pages 216-218 D TF b

77 15797 105 20256 19012 Psychogeriatric specific services 19022

3. Services for residents with mental health issues

V I C T O R I A 2 019

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs LATROBE continued to MILDURA PHONE (03)

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

210

Notes

1st time user? See page 199

DPS Advertisement Web Page Reference ID

LATROBE Council continued Traralgon 3844 continued

C D TF

5176 0759

104 104 s 67 67 s 60 42

T TF

5451 5200

29 29

TF b

15639

5431 7000

35 35

15620

5455 7112

23 23

15729

1300 236 382

75 54

C D TF

77 15654

TF D TF

105 19336

Margery Cole Residential Care Services 1 Matthews Cr

5132 3500

mecwacare O’Mara House

15 Hunter Rd

8573 4812

Traralgon Aged Care

67-69 Liddiard Rd

LODDON Council

15754 9 15775 161D 15788

Boort 3537 Boort District Health Service Aged Care 31 Kiniry St

Inglewood 3517 Inglewood & Districts HS Res Aged Care 3 Hospital St

Pyramid Hill 3575 Pyramid Hill Home

15 Durham Ox Rd

MACEDON RANGES Council Gisborne 3437 Benetas Gisborne Oaks

8 Neal St

Kyneton 3444 Bupa Kyneton

2 Edgecombe St

5422 2800

RM Begg Kyneton Aged Care

27-35 Epping St

5421 3600

90 90 87

176 Station Rd

5428 1348

46 46

2 Sullivans Rd

5427 9700

107

105 15619

Bindaree Retirement Centre

86 Highett St

5775 8875

Loch St

5775 8863

C D TF C TF

15849

Buckland House

42 42 30 6

1039 Karadoc Ave

5024 7474

43 43

15662

Lot 2 Main Ave North

5025 1200

93 93

100 100 100 s 108 56 73 22

New Gisborne 3438 Warrina Aged Care

Woodend 3442 Bupa Woodend

MANSFIELD Council

15593 17931

Mansfield 3722

MILDURA Council

15723

Irymple 3498 Oasis Aged Care

Merbein 3505 Chaffey Aged Care

Mildura 3500 Bupa Mildura

514 Deakin Ave

5024 4400

Princes Court Homes

27-29 Princes St

5022 1022

Regis Ontario

382-404 Ontario Ave

1300 998 100

Regis Sunraysia

253 Tenth St

1300 998 100

Ouyen 3490 5092 1111

20 18 20 20

s s

5024 1104

75 71

Canon TD Martin Nursing Home

28 Britt St

5092 1111

Pattinson House

63 Hughes St 4-8 Calotis St

Red Cliffs 3496 Jacaranda Village

C D TF b C TF C D TF D TF D TF

18628 105 19789 15649

Italian

52-53, 63 15646 52-53, 63 15643

D TF F

15645

15644

20353

www.Ag edCareGuide.com.au

V I C T O R I A 2 019

MITCHELL to MOYNE PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

211

1st time user? See page 199

DPS Advertisement Web Page Reference ID

MITCHELL Council Kilmore 3764 BlueCross Willowmeade

70 Kilmore-Lancefield Rd

Kilmore & District Hospital

Anderson Rd

1300 133 414 5734 2122

Barrabill House

1 Bretonneux St

5793 6170

Karingal Seymour

3 Bretonneux St

5735 2200

80 74 60 40

Seymour 3660 30 22 60 60

MOIRA Council

C D TF TF

25, 128D, OBC 19073

TF D TF

15862

15925

15575

Cobram 3644 Irvin House

24-32 Broadway St

5871 0777

Merriwa Grove SRS

59 Warkil St

5872 1332

Ottrey Homes

16 Campbell Rd

5871 9100

Banawah Nursing Home

36-44 McDonell St

5866 9444

Barwo Homestead

8 Federation St

5866 2574

Karinya Aged Care

2 Katamatite Rd

5862 0451

Numurkah Pioneers Memorial Lodge

13 Katamatite Rd

5862 0444

30 2 P 30 48 48

Nathalia 3638

s s

15859

See SRS table on pages 216-218

18761

C D TF

15919

20 20 20 20

TF b

15858

30 27 36 36

C C

TF T b

15863

D TF F TF TF b

15924

TF TF

15530

15926

Numurkah 3636

Yarrawonga 3730 Allawah Res Care (Yarrawonga Health) 42 Hume St

5743 8111

Karana Res Care (Yarrawonga Health)

7 Hume St

5743 8111

Warrina Res Care (Yarrawonga Health) 28 Piper St

5743 8111

Woods Point Aged Care

75-85 Orr St

5744 3400

Grant Lodge

6 Clarinda St

5367 9627

VMCH Providence

9 Griffith St

1300 845 526

Ballan District Health Residential Care

33 Cowie St

5368 1100

Ballan Hostel

168 Inglis St

MOORABOOL Council

28 30 28 130

28 28 28 130 s

15918

15851 16121 18286

Bacchus Marsh 3340 30 58 58

Ballan 3342

s s

62 16548

D TF b TF b

15932

5368 1577

21 5 30 10

1300 176 925

144 144

D TF

38492

142 Cornish St

5471 3468

153 47

C D TF b

15657

1 Chapel St North

5475 2000

28 24

C D TF

15659

30 Shaw St

5599 2901

40 40

C D TF b

15719

Moyne Health Belfast House

97 Regent St

5568 0100

Moyne Health Moyneyana House

31 College St

5568 0100

30 20 52 52

s s

C C

Darley 3340 Royal Freemasons Bacchus Marsh

58 Grey St

MOUNT ALEXANDER Council

15778

Castlemaine 3450 Castlemaine Health Residential Care

Maldon 3463 Maldon Hospital

MOYNE Council Mortlake 3272 Abbeyfield House

Port Fairy 3284

TF TF

15838 15841

V I C T O R I A 2 019

212

MURRINDINDI to SHEPPARTON (GREATER) PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

www.Ag edCareGuide.com.au

Notes

1st time user? See page 199

DPS Advertisement Web Page Reference ID

MURRINDINDI Council Alexandra 3714 Kellock Lodge

15 Bon St

5770 2100

50 50

5 High St

5774 2711

51 37

45 Station St

5736 0400

25 21

27 27 30 14

Eildon 3713 Darlingford Upper Goulburn N/Home

s C

Yea 3717 Rosebank N/Home & Rosebank Hostel

15923

15860

15857

F TF

15913

NORTHERN GRAMPIANS Council St Arnaud 3478 Coates Home

Cnr Long & James Sts

5477 3300

Kara Court Nursing Home

52 North Western Rd

5477 2134

Eventide Homes

111 Patrick St

5358 2027

Macpherson Smith Residential Care

37 Sloane St

5358 8502

100 100 s 36 30

10 Templeton St

5465 1202

30 30

5349 1601

27 17

sWC D TF b

1300 298 728

90 90

15 Waranga Dr

5823 9900

64 61

30-50 Knight St

5825 4134

57 57

38 Impey St

5826 1100

40 35

Grutzner House

Monash St

5832 2540

Harmony Village Shepparton

20 Zurcas Lane

5831 7921

Menarock Life Shepparton

29-35 Pine Rd

5821 0255

Mercy Place Ave Maria (Shepparton)

25 Graham St

5831 3000

Mercy Place Shepparton

351-359 Archer St

5832 0900

Tarcoola Village

9 Batman Ave

5832 0800

20 85 62 91 96 237

95 Ford Rd

5820 6200

30 30

Moyola Lodge

60 Hunter St

5824 2274

Parkvilla Aged Care Facility

64-68 Park St

5824 8400

43 43 15 13

C D TF C TF b

Stawell 3380

PYRENEES Council

15546

C D TF C TF b

15907 Note 1

15536

Avoca 3467 Avoca Residential Community

Beaufort 3373 Beaufort & Skipton Health Serv Beaufort 28 Havelock St

QUEENSCLIFFE Council

15933 15544

Point Lonsdale 3225 Arcare Point Lonsdale

5 Knowles Gr

D TF

IFC-1 20292

18962

SHEPPARTON (GREATER) Council Kialla 3631 Kialla Gardens Village

Mooroopna 3629 Rodney Park Village

Murchison 3610 DP Jones Aged Care

Shepparton North 3631 Rumbalara Elders Facility

62 s 91 s 66 s 163 s

Tatura 3616

Note: 1. Transition Care Program (TCP) - phone: (03) 5358 8535

15854

15861

TF TF C D TF C D TF TF D TF

Psychogeriatric specific services 15939

Shepparton 3630 8

Note 2

CALD, NESB

10 15917 74 15844 26, 70-71 15927

26, 70-71 18287 16123

ATSI

20416 15920 15865

2. Residents moved to Tarcoola Village, 9 Batman Ave, Shepparton until late 2020

www.Ag edCareGuide.com.au

V I C T O R I A 2 019

SOUTH GIPPSLAND to SWAN HILL PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

213

1st time user? See page 199

DPS Advertisement Web Page Reference ID

SOUTH GIPPSLAND Council Foster 3960 9 O’Connell St

5682 0800

60 60

Alchera House

6-8 Gordon St

5654 2752

Carinya Lodge Homes

Carinya Cr

5655 2125

Hillside Lodge

77 Bridge St

5654 2733

20 16 41 41 30 30

Koorooman House

Sloan Ave

5667 5547

Woorayl Lodge

71-73 McCartin St

5662 2053

36 36 40 40

27 Giles St

5667 9100

60 32

12 12 39 39

Prom Country Aged Care

Korumburra 3950

Leongatha 3953

Mirboo North 3871 Mirboo North

15824 15756

s s

TF TF TF

15794

TF C D TF TF

120 15759

SOUTHERN GRAMPIANS Council

15823 15771

15757

Coleraine 3315 15837

TF b TF

s s s

C D TF C TF b D TF

15803

5551 8329

59 59 50 50 44 44

5552 3001

17 5

15843

36 Kennedy St

5795 0200

75 75

D TF

22 Church St

5736 2900

47 42

46 Cowslip St

5798 1324

64 52

5 Weir St

5263 9300

60 40

1 Albert St

5289 4300

Elouera

6-11 Kooringa Pl

5261 9121

Ocean Mist Aged Care Facility

370 Grossmans Rd

5261 6709

Star of the Sea Aged Care (VMCH)

1290 Horseshoe Bend Rd

Valley View Nursing Home

71 McLeod St

5553 2000

Wannon Hostel

72-74 Pilleau St

5553 2080

Eventide Lutheran Homes

72 Ballarat Rd

5571 0444

Grange Residential Care Service

17-19 Gray St

5551 8257

The Birches

14 Tyers St

Hamilton 3300

Penshurst 3289 Penshurst Nursing Home & Kolor Lodge 146 Cobb St

STRATHBOGIE Council

15839

15802 15828

Euroa 3666 GraniteHill Aged Care Facility

Nagambie 3608 Nagambie HealthCare Res Aged Care

Violet Town 3669 Honeysuckle Reg Health Violet Town

15864

TF b

16070

C D TF

15914

C D TF

120 17932

20 16

15703

D TF D TF D TF

120 16535

8593 8444

75 75 99 99 96 96

5267 1200

55 46

5051 8111

SURF COAST Council Anglesea 3230 Anglesea

Lorne 3232 Lorne Nursing Home

Torquay 3228

Winchelsea 3241 Hesse Rural Health Serv Res Aged Care 8 Gosney St

SWAN HILL Council

D TF

20257

62 21118 15813

Manangatang 3546 Robinvale District H/Serv Manangatang 37-39 Pioneer St

15647

V I C T O R I A 2 019

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs SWAN HILL continued to WELLINGTON PHONE (03)

www.Ag edCareGuide.com.au

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

214

Notes

1st time user? See page 199

DPS Advertisement Web Page Reference ID

SWAN HILL Council continued Nyah West 3595

5 Monash Ave

5033 9400

30 24

Robinvale District HS Riverside Hostel

39 Latje Rd

5051 8111

Robinvale District H/Serv Robinvale

128 Latje Rd

5051 8111

30 20 14 10

Alcheringa

2-14 Boree Dr

5032 9169

29 High St

5033 9800

C D TF TF

15888

Logan Lodge

74 68 45 45

20 Kiell St

(02) 6076 3200

34 20

15880

Bolga Court

7 Lakeside Dr

(02) 6071 5200

Lakeview Nursing Home

25 Barree St

(02) 6071 5200

36 36 15 1

Jacaranda Lodge

Robinvale 3549

15869 15774 15656

Swan Hill 3585

TOWONG Council

15866

Corryong 3707 Corryong Health Mittamatite Lodge

Tallangatta 3700

WANGARATTA Council

15848

15881

Wangaratta 3677

C D TF b C TF TF C D TF

66 60 69 146

64 32 s 69 s 146 s

5563 0600

138 120 46 45

186 s W C D T F b 120 C D TF b 46 s D TF 13 C D TF

14 Licola Rd

5143 8529

51 47

JF McDonald Wing

Maffra Hospital, 48 Kent St

5143 8529

Stretton Park Residential Care

Cnr George & Kent Sts

5143 8529

30 42 42

Ashleigh House

20-24 Bergen Cr

5144 4484

Opal Sale

12-14 Sale-Maffra Rd

Royal Freemasons Sale

28 Surkitt Blvd

Wilson Lodge

155 Guthridge Pde

Illoura Residential Aged Care

32-50 College St

5721 0310

Rangeview Private Nursing Home

15-17 Mason St

5721 7111

St Catherine’s Hostel

59-69 Ryley St

5721 2243

St John’s Village

138 Williams Rd

5721 4214

Lyndoch Living

10 Hopkins Rd

5561 9375

Mercy Place Warrnambool

16 Hopetoun Rd

5564 2800

Opal Gillin Park

62-76 Huntingfield Dr

5559 0600

Opal Warrnambool

170 Raglan Pde

WARRNAMBOOL Council

Note 1

15879 15882 15845 15878

Warrnambool 3280

WELLINGTON Council

15834 26, 70-71 19045 64D-65D 15610 64D-65D 15827

Heyfield 3858 Laurina Lodge

Maffra 3860

Sale 3850

Note: 1. Transition Care Program (TCP) - phone: (03) 5722 5390

5142 1600 1300 176 925 5143 8529

75 65 144 50

TF b

15768

TF TF

15792

C C

75 s 34 144 46

C D TF C TF b D TF C TF

15760 15825 64D-65D 15787 21122 15796

www.Ag edCareGuide.com.au

V I C T O R I A 2 019

WELLINGTON continued to YARRIAMBIACK PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

215

1st time user? See page 199

DPS Advertisement Web Page Reference ID

WELLINGTON Council continued Yarram 3971 5182 0222

30 30 30 30

s s

5585 9800

40 22

Cnr Roache & Farmers South Sts 5392 7000

11 11 10 10

C C

Crossley House Hostel

14 Nicol St

5182 0316

St Elmo’s Nursing Home

Devon St

WEST WIMMERA Council

TF DT

15822

15531

15721

Edenhope 3318 Edenhope & District Memorial Hospital 128-134 Elizabeth St

Kaniva 3419 Archie Gray Nursing Home Arthur Vivian Close Hostel

Cnr Joseph & Phillip Sts

5392 7000

WODONGA Council

g g

LGBTIQ

15901

LGBTIQ

15780

Baranduda 3691 Westmont Homestead

265 Baranduda Blvd

(02) 6043 9999

102 102 s

C D TF

15781

11-19 Melrose Dr

(02) 6058 2100

114 104

105 15883

240 Felltimber Creek Rd

(02) 6043 5000

80 80

192-192D 17901

12 Mitchell Pl

5083 2000

24 24

15697

1 McLeod St

5385 7463

36 18

TF b

15909

89 Cromie St

5385 5700

23 2

15545

5396 1274

59 51

C D TF

16077

West Wodonga 3690 Bupa Wodonga

Wodonga 3690 Estia Health Wodonga

YARRIAMBIACK Council Hopetoun 3396 Rural Northwest Health Hopetoun

Minyip 3392 Dunmunkle Lodge Hostel

Rupanyup 3388 Rupanyup Hospital & Nursing Home

Warracknabeal 3393 Rural Northwest Hlth Yarriambiack Lodge 18B Dimboola Rd www.Ag edCareGuide.com.au

PHONE (03)

Arcare Brighton Bayview

58 Cochrane St

Sin

Advertisers only listed below. All extra service providers are also listed in the directory on pages 170-215

Brighton 3186 1300 298 728 61 61

1295 Frankston-Dandenong Rd Carrum Downs 3201 9775 1419

Belvedere Aged Care

41-43 Fintonia Rd

Noble Park 3174 9574 1355

Bethel Aged Care

600 Plenty Rd

BlueCross Scotchmans Creek

450 Waverley Rd

Cheltenham Manor

10-12 Bendigo St

Cheltenham 3192 9584 1111

Cumberland View AC Living Whalley Drive

123-127 Whalley Dr

Wheelers Hill 3150 9795 9154

Gary Smorgon House

4-8 Freeman St

Greenwood Manor

617 Lower Dandenong Rd Dingley Village 3172 9551 5676

Homewood

8 Young Rd

Mill Park 3082 8467 2222 Mount Waverley 3149 1300 133 414

Caulfield 3162 9209 1111 Hallam 3803 8779 1600

s W C DT F b H

of F ac gle ility (B Bed eds ro / B oo ked oms w Places ) R i t h Extr espit a Se e Be Ensuite s Pet rvices ds s on Sec Premis ure es D Sec emen ure tia U G Spe arden nit cial is Tran t Palli sitio ative Ret n Care Care irem B ent eds Livi ng O nsit e

see page 168 a for definitions

Size

Aged Care Homes with Extra Services

V I C T O R I A 2 019

sW TF 90 90 sW TF 60 52 sW TF 121 121 W TF 134 134 s W DTF 153 153 W TF 161 161 W C DTF 120 120 s W DT 46 46 W TF 120 120 s W C DT b

DPS

Advert Web Page ID IFC-1 16469 120 16468 5 16467 89 18829

25, 128D, OBC 19166 81 15569 188 16118 93 19343 81 16132 13 15945

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse HCC Home Care Community LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

V I C T O R I A 2 019

216

www.Ag edCareGuide.com.au

Advertisers only listed below. All extra service providers are also listed in the directory on pages 170-215

Size

PHONE (03)

Camberwell 3124 9809 7000 102 82 Altona North 3025 8374 6000 190 190

Lynden Aged Care

49 Lynden St

Marina

385 Blackshaws Rd

Mercy Place East Melbourne

22 Verona Lane

Mercy Place Parkville

1 Willam St

Parkville 3052 9385 9200

Noble Manor

33 Frank St

Noble Park 3174 8514 1400

Opal Bairnsdale

79 Harnham Dr

Opal By The Bay

185 Racecourse Rd

Mount Martha 3934 5958 6600

Opal Gracedale

205 Warrandyte Rd

Ringwood North 3134 9844 8000

Opal Hobsons Bay

28-30 Rymill Ct

Opal Meadowglen

202 McDonalds Rd

Sheridan Hall Brighton

10 Marion St

Somercare

22 Graf Rd

Somerville 3912 5977 9922

Sunlight

43 Laurel St

Whittlesea 3757 8775 1100

Templestowe Manor Aged Care

s W C DT F b H

of Sin Facilit gle y (B B e Boo edroom ds/Pla ked ces s w Extr Respit ith En ) suit a Se e Be es Pet rvices ds s on Sec Premis ure es D Sec emen ure ti a U G Spe arden nit cial is Tran t Palli sitio ative Ret n Care Care irem B ent eds L i vi ng O nsit e

see page 168 a for definitions

Aged Care Homes with Extra Services

East Melbourne 3002 9413 1777

Bairnsdale 3875 5153 7200

Altona North 3025 8325 7600 Epping 3076 8405 5200 Brighton 3186 9539 7600

410-418 Thompsons Rd Templestowe Lower 3107 9850 8877

The Heights

39-41 Mitcham Rd

Donvale 3111 8841 8100

The Homestead

20 Homestead Ave

Wallington 3222 0498 018 632

Trinity Manor Balwyn

8-14 Pretoria St

Balwyn 3103 9091 5200

VMCH Corpus Christi

80 Clayton Rd

Clayton 3168 1300 845 526

Warrawee Community

854A Centre Rd

Bentleigh East 3165 9570 2211

Waverley Valley Aged Care

29-33 Chesterville Rd

Glen Waverley 3150 9887 9111

W C TF H s W C DT 110 102 W C DTF 140 140 s W C DTF H 160 160 s W C DT 90 31 W C TF b 140 140 W C DTF 107 51 W C TF 62 28 W DTF 123 83 W C DTF 24 24 sW TF 130 130 s W DTF 90 90 W C DT 60 60 W TF H 126 126 W C DT 60 60 sWC T 77 77 s W C DTF 120 120 W TF H 90 90 sW TF 175 166 W DTF

V I C T O R I A 2 019

DPS

Advert Web Page ID

55, 128 16312 13 16567 26, 70-71 19020 26, 70-71 18977 13 18455 64D-65D 15786 64D-65D 16233 64D-65D 16595 64D-65D 16564 64D-65D 16334 25, 128D, OBC 19004 IBC 16223 13 17806 100-101 21042 13 20254 13 15581 96D 16307 62 17913 157 16176 82, 207 15709

www.Ag edCareGuide.com.au

Supported Residential Services (SRS) PHONE (03)

Absalom SRS

Size of Sing SRS (B le B eds/ 24 H edroom Places ) our Sup with E Cod n e suit r viso ed K e r eyp a Cou ples d A Dive ccom mo rsio da n Med al Ther tion apy icat i Non on Sup er v S ec is ure Reg Dem ion iste e n tia C red N are Res iden urse ts’ P e Res pite ts Con side Pro red gra m

iad f m nhps

Adare SRS

Dandenong North 3175 9795 1989 19 35 Mount Dandenong Rd Ringwood East 3135 9870 0982 36 25 1405 High Street Rd Wantirna South 3152 9801 7110 45 45

Alexandra Gardens SRS

42 Old Warrandyte Rd

Allbright Manor

31-35 Exeter Rd

Angus Martin House

382-384 Nepean Hwy

Arnica Lodge

12-14 Como St

Aveo Veronica Gardens SRS

25 Veronica St

Balmoral House SRS

71-75 Waverley Rd

Berwick House SRS

21 Kays Ave

Bignold Park SRS

5-7 Murphy St

Blue Willows Residential Aged Care

74 Warrandyte Rd

Brunswick Lodge SRS

17 Loyola Ave

Burwood Lodge SRS

336 Blackburn Rd

Camberwell Manor

603-605 Riversdale Rd

Acacia Gardens

8 Janmara Ct

Donvale 3111 9842 9971 38 34 Croydon North 3136 9726 0588 40 40 Frankston 3199 9034 4824 45 39 Alphington 3078 9497 2027 27 Northcote 3070 1800 316 924 61 61 Malvern East 3145 9572 3012 25 Hallam 3803 9703 1214 27 6 Kennington 3550 5463 5771 30 28 Ringwood 3134 9870 6655 58 55 Brunswick 3056 9388 0144 27 25 Burwood East 3151 9886 8777 23 5 Camberwell 3124 9804 0455 34 31

Note: 1. We cater for younger adults with mental health issues and/or disabilities

2. Secure dementia care offered

DPS WEB Notes Advert Page ID 20556

adfm h s ad m s adfmnhps adfmnhps d mnh s adfm p ad m s Note 1 d mn s m s d mn s d mn ps dfmnhps d m s a d m h p s Note 2 adfmnh s

15707 20581 18627 18279 83 15667 19799 124-125 16084 15936 15699 20662 16002 18757 18979 18605

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

www.Ag edCareGuide.com.au

V I C T O R I A 2 019

217

Supported Residential Services (SRS) PHONE (03)

Caulfield House SRS

509 Kooyong Rd

Caulfield Manor SRS

1019 Glenhuntly Rd

Chatsworth Terrace SRS

430-432 Main Rd

Chesterfield SRS

345 Shannon Ave

Corandirk House SRS

74A Maribyrnong Rd

Covenant House SRS

181 Canterbury Rd

Crofton House SRS

14 Lithgow Ave

Darebin Lodge SRS

116-118 Tyler St

Gardenvale 3185 9596 6922 30 24 Caulfield 3162 9569 2600 30 30 Lower Plenty 3093 9439 4013 46 45 Newtown 3220 5222 5831 30 30 Moonee Ponds 3039 9326 2000 40 19 Blackburn 3130 9878 1628 24 20 Blackburn 3130 9877 1363 45 43 Preston 3072 9471 0190 31 Doncaster East 3109 9841 7250 23 23 Croydon 3136 9722 8844 45 45

Doncaster Manor Supported Care Home 52 George St Dorset Lodge SRS

362 Dorset Rd

Eliza Lodge SRS

347-349 Nepean Hwy

Eliza Park SRS

157 Mount Eliza Way

Fermont Lodge SRS

29-31 Fintonia Rd

Ferntree Gardens SRS

30 Forest Rd

Finchley Court

1168 Dandenong Rd

Galilee SRS

382-384 Princes Hwy

Glenhuntly Terrace SRS

164 Grange Rd

Glenville Lodge SRS

36 Lytton St

Glenwood Assisted Living SRS

70 Henry St

Gracedale Lodge SRS

1-4 Linden Ct

Gracevale Grange SRS

48 Liverpool Rd

Grand Villa Mentone

66-70 Nepean Hwy

Greenslopes SRS

236 Greenslopes Dr

Hamble Court SRS

108 Martin St

Hampton House SRS

158 Ludstone St

Hawthorn Grange

7-9 Hunter St

Hawthorn’s Victoria Gardens

1 New St

Heathmont Lodge

261 Canterbury Rd

Iris Grange SRS

569 Upper Heidelberg Rd

Iris Manor

264 High St

Jasmine Lodge

56 Mount Dandenong Rd

Kilara House

124 Main Hurstbridge Rd

MACS Bella Chara Supported Care

100 Weddell Rd

Mayfair Lodge SRS

80 Stud Rd

Merriwa Grove SRS

59 Warkil St

Milford Hall SRS

8 Mercer Rd

Mont Albert Manor

401 Elgar Rd

Mount Alexander Retirement Lodge

955-957 Mount Alexander Rd

Oakern Lodge SRS

14 Bales St

Parkland Close Supportive Care Home 10-14 Childers St Pineview Residential Care

324 Nicholson St

Frankston 3199 9783 5702 30 30 Mount Eliza 3930 9787 3515 46 10 Noble Park 3174 9546 3322 31 Ferntree Gully 3156 9752 2170 32 24 Carnegie 3163 9569 6699 20 20 Noble Park 3174 9794 6881 21 Carnegie 3163 0438 315 798 48 6 Glenroy 3046 9300 2570 36 36 Traralgon 3844 5176 1411 47 35 Morwell 3840 5134 8403 40 8 Kilsyth 3137 9723 9444 45 45 Mentone 3194 9585 0733 42 40 Templestowe Lower 3107 9852 1800 40 36 Brighton 3186 9596 2400 29 29 Hampton 3188 9598 6611 40 27 Hawthorn 3122 9819 5423 54 54 Hawthorn 3122 9819 6941 31 27 Heathmont 3135 9879 1168 35 35 Heidelberg 3084 9458 1311 43 41 Ashburton 3147 9813 8566 60 60 Ringwood East 3135 9879 3702 40 38 Diamond Creek 3089 9438 5710 25 6 North Geelong 3215 5279 6800 60 54 Dandenong 3175 9792 4604 44 44 Cobram 3644 5872 1332 30 Armadale 3143 9824 7412 19 Mont Albert 3127 9890 6074 23 15 Essendon 3040 9379 8005 33 26 Mount Waverley 3149 9807 2443 12 Kew 3101 9853 3330 25 8 Ballarat 3350 5332 2121 66 44

Note: 1. Transition care beds available 2. Services for residents with acquired brain injuries, intellectual disabilities/substance issues 3. Italian, Maltese, Polish

Size of Sing SRS (B le B eds/ 24 H edroom Places ) o ur Sup with E Cod n e suit r viso ed K e r eyp a Cou ples d A Dive ccom mo rsio da n Med al Ther tion apy icat i Non on Sup erv Sec is ure Reg Dem ion iste e n tia C red N are Res iden urse ts’ P e Res pite ts Con side Pro red gra m

iad f m nhps DPS WEB Notes Advert Page ID 18291

fmn ps ad mn ps adfmnh s m i d mnhps d mn s a d f m n p s Note 1 d m s Note 2 dfmnhps a f m n p s Note 1 mnhps d mn s mn p d mn s Note 3 d mn s d mn s ad m ps d m n h s Note 4 d m ps d mn s Note 5 ad mnhps ad mnhps dfmn ps adfmn s a d f m h s Note 6 adfmnhps dfmnhps a mn s adfmnhps a d f m h p s Note 6 adfmnhps a fmnh s dfmn s dfmn s m adfmnhps dfmn ps adfmn ps d mn s dfmnhps d h s

16034 112 19341 18746 18565 112 18726 19041 16161 127 20022 16165 18751 18787 18752 15714 18501 18755 16147 16043 19012 17974 16008 15741 111 18305 16131 18359 15681 15696 16046 170, 188 18960 16185 110 20739 110 15751 16540 18760 18761 15700 15968 127 16241 18285 18762 22214

4. Services for residents with mental health issues, disabilities or acquired brain injuries 5. Services for residents with mental health issues 6. Secure dementia care offered D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

V I C T O R I A 2 019

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www.Ag edCareGuide.com.au

Supported Residential Services (SRS) PHONE (03)

Raynes Park Court SRS

455 Bluff Rd

Rosewood Downs SRS

24 Railway Pde

Rosewood Gardens Aged Care

436 Warrigal Rd

Royal Avenue Retirement Lodge

46-48 Royal Ave

Sandy Lodge SRS

38-40 Station St

Seaview House Residential Care SRS

2 Otway Ct

St James Terrace SRS

296 Warrigal Rd

Sunnyhurst Gardens Aged Care Bayside 29-31 Union St The Heights SRS

15 Kerferd Rd

Waverley Hill SRS

946-952 Ferntree Gully Rd

Whitehaven Assisted Care Facility

15 Murray St

Size of Sing SRS (B le B eds/ 24 H edroom Places ) o ur Sup with E Cod n e suit r viso ed K e r eyp a Cou ples d A Dive ccom mo rsio da n Med al Ther tion apy icat i Non on Sup erv Sec is ure Reg Dem ion iste e n tia C red N are Res iden urse ts’ P e Res pite ts Con side Pro red gra m

iad f m nhps

Hampton 3188 9533 1111 38 38 Dandenong 3175 9701 3234 72 48 Ashburton 3147 9886 0005 45 45 Essendon North 3041 9379 3322 30 30 Aspendale 3195 9580 9824 30 26 Portland 3305 5521 1919 58 48 Cheltenham 3192 9583 9999 54 49 Brighton East 3187 9596 4040 22 22 Glen Iris 3146 9885 2202 12 12 Wheelers Hill 3150 9590 0510 45 45 Newcomb 3219 5248 6622 42 42

Note: 1. Secure dementia care offered

DPS WEB Notes Advert Page ID 19890

adfm ps dfmn ps iadfmnhps dfmn ps d m s d mn s ad mnh s a d f m h p s Note 1 d s adfmnhps d mn ps

Supported & Assisted Living (Advertisers only) PHONE (03)

Aveo Freedom Aged Care Balwyn

23 Maleela Ave

Aveo Freedom Aged Care Bendigo

107-115 Condon St

Aveo Freedom Aged Care Berwick

6 Melville Park Dr

Aveo Freedom Aged Care Burwood

100 Station St

Aveo Freedom Aged Care Cheltenham

62-76 Cavanagh St

Aveo Freedom Aged Care Doncaster

130 King St

Aveo Freedom Aged Care Dromana

104 Country Club Dr

Aveo Freedom Aged Care Geelong

6-12 Matthews St

Aveo Freedom Aged Care Glen Waverley

37-55 View Mount Rd

Aveo Freedom Aged Care Hawthorn

12 Lisson Gr

Aveo Freedom Aged Care Sandringham

15-25 George St

Aveo Freedom Concierge Balwyn

45 Banool Rd

Balwyn 3103 1300 859 656

Aveo Freedom Concierge Bayside

562 Bluff Rd

Hampton East 3188 1300 859 656

Parkglen Assisted Care

360 Cheltenham Rd

Keysborough 3173

9798 1633

The Connault Luxury Aged Care Living

41-45 Yarrbat Ave

Balwyn 3103

9830 1466

Notes

9999 999 Note 1 88 99999999 Note 1 35 9999 999 Note 1 41 9999 999 Note 1 40 99999999 Note 1 38 99999999 Note 1 70 99999999 Note 1 52 99999999 Note 1 47 99999999 Note 1 41 99999999 Note 1 110 99999999 Note 1 75 9999999 Note 1 86 9999999 Note 1 54 999999 9 30 9999 999

Balwyn 3103 1300 859 656 54 Kennington 3550 1300 859 656 Berwick 3806 1300 859 656 Burwood 3125 1300 859 656 Cheltenham 3192 1300 859 656 Doncaster East 3109 1300 859 656 Safety Beach 3936 1300 859 656 Grovedale 3216 1300 859 656 Glen Waverley 3150 1300 859 656 Hawthorn 3122 1300 859 656 Sandringham 3191 1300 859 656

16125 18764 18765 20632 15599 109 16129 16384 170, 188 19009 19375

www.Ag edCareGuide.com.au

Sup por 24/ ted Liv 7 Em ing 24 / ergen Total cy 7P Com erson Call mu al Ca Dom nity F re acil es On tic Serv ities Site ice Pur Resta s cha u ran t Reg se iste r e d Sm all P Nurse ets We lcom e

V I C T O R I A 2 019

17975

DPS Web Advert Page ID 124-125 15750 124-125 19607 124-125 19350 124-125 19351 124-125 19352 124-125 19037 124-125 19610 124-125 19611 124-125 19032 124-125 15746 124-125 16261 124-125 16263 124-125 15744 122 21696 33D 16005

Note: 1. Home Care Community: pets welcome, dementia, palliative and respite care & extra services available

* This section only includes organisations who have chosen to advertise

Definitions see page 162-163

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

www.Ag edCareGuide.com.au

V I C T O R I A 2 019

Type

AdventCare

VILLAGE

Bedford Heights Estate

AREA

PHONE (03)

Box Hill 9890 8514

Retirement Living

Melbourne

St Thomas Community Village

Forest Hill

Bendigo Independent Living Units

Golden Square

Laughlin & Central Independent Living Units Nunawading

Allity

Warburton

Yarra Ranges Independent Living Units

Warburton

Claremont Terrace Aged Living

McKinnon 9576 8111

Templestowe Manor Independent Living Templestowe Lower Arton Group

Cumberland View Retirement Living

Wheelers Hill

Australian Unity

Campbell Place Retirement Community

Glen Waverley Carlton

Geelong Grove Retirement Community

Marshall

Morven Manor Retirement Community

Mornington

Peninsula Grange Retirement Community

Mornington

The Oaks Retirement Community Victoria Grange Retirement Community Walmsley Retirement Community

Croydon Vermont South Kilsyth

Aveo Freedom Aged Care

Sandringham

Aveo Retirement Living

Botanic Gardens

Cranbourne

Cherry Tree Grove

Croydon

Domainé

Doncaster Berwick

Fountain Court

Burwood

Hampton Heath

Hampton Park

Hunters Green

Cranbourne East

Kingston Green

Cheltenham

Oak Tree Hill

Croydon Glen Waverley

Pinetree

Donvale

Roseville

Doncaster East

Sackville Grange

Kew

Springthorpe

Macleod

Sunbury

Toorak Place

Benetas

Sandringham

Edrington Park

Mingarra

BASScare

9 1300 224 477 9 9802 8118 9 9259 2106 99 9259 2106 99 5966 4400 9 9259 2106 99

Yarra Ranges

Drummond Place Retirement Community

Toorak

Veronica Gardens

Northcote

Hester Canterbury

Canterbury

Independent Living Units

Canterbury

Dalkeith Heights Independent Living

Fees/Costs

DPS Web Notes Advert Page ID

ACH GROUP to BENETAS ORGANISATION ACH Group

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation*

219

Traralgon

99 99 99 9 999

999 9 99 9850 8877 9 999 9795 9166 9 999 0437 456 839 9 999 0409 616 613 9 9999 5244 0822 9 99 0419 563 179 9 99 9013 8492 9 9999 9723 8287 9 99 9955 4255 9 999 9723 8287 9 99 1300 859 656 9 9 1300 859 656 9 99 1300 859 656 9 9 99 1300 859 656 9 99 1300 859 656 9 99 1300 859 656 9 99 1300 859 656 9 99 1300 859 656 9 9 99 1300 859 656 9 99 1300 859 656 9 999 1300 859 656 9 99 1300 859 656 9 99 1300 859 656 9 99 1300 859 656 9 9 99 1300 859 656 9 99 1300 859 656 9 99 1300 859 656 9 9 99 1300 859 656 9 9 99 8809 0300 9 99 8809 0300 99 9 5175 0955 9 999

23 16007 99 23 21366 99 23 16281 99 126 21358 9 9 126 21357 999 126 16574 99 126 21359 9 9 100-101 16276 999 100-101 15748 99 188 21224 99 14-15 21376 999 14-15 21129 99 14-15 20667 99 14-15 20668 99 14-15 21130 99 14-15 18790 99 14-15 20666 99 14-15 20665 99 124-125 16261 99 124-125 19024 99 124-125 19025 99 124-125 16076 99 124-125 19027 99 124-125 19028 99 124-125 16010 99 124-125 22372 99 124-125 19030 99 124-125 18643 99 124-125 19031 99 124-125 19033 99 124-125 19036 99 124-125 19038 99 124-125 19039 99 124-125 19040 99 124-125 17922 99 124-125 16084 99 80 20912 99 9 9 Note 1 80 16286 77 20605 99

Note: 1. Community housing in various locations throughout Canterbury & Surrey Hills

* This section only includes organisations who have chosen to advertise

Definitions see page 162-163

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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Type

Brotherhood Aged Care Churches of Christ Care

Doutta Galla Aged Services Glen Eira City Council

Grace Gardens Retirement Village Japara

Lynden Aged Care Mayflower Group mecwacare

Medical & Aged Care Group Mercy Health

MiCare

Parkglen

Leslie Mews

Fees/Costs

DPS Web Notes Advert Page ID

BLUECROSS to RYMAN HEALTHCARE (AUSTRALIA) VILLAGE

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i te mu Sma nal Fac ilit ll Pe Don ts We ies lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation*

ORGANISATION BlueCross

www.Ag edCareGuide.com.au

AREA

PHONE (03)

Cowes 5951 2020

9 Sheridan Hall Caulfield Indep Living Units Caulfield North 9523 5778 99 Tarralla Croydon 1300 133 414 9 Fitzroy Independent Living Units Fitzroy 1300 147 147 99 Arcadia Apartments Essendon 1800 199 740 9 Bethany Close Ormond 1800 199 740 9 Chesterville Retirement Village Cheltenham 1800 199 740 9 Emmaus Lodge Murrumbeena 1800 199 740 99 Grant Street Retirement Village Oakleigh 1800 199 740 9 Harmony Village Independent Living Units Shepparton 5822 4995 9 Queens Park Independent Living Units Moonee Ponds 9680 3300 9 Belsize Avenue Units Carnegie 9524 3333 9 Curraweena Road Units Caulfield South 9524 3333 9 Jasper Road Units Bentleigh 9524 3333 9 Grace Gardens Retirement Village Glen Waverley 0412 337 243 9 Balmoral Mews Lifestyle Villas Grovedale 5243 6733 9 Barongarook Gardens Retirement Village Colac 5231 9999 9 Sydney Williams Apartments Doncaster East 9841 1600 9 Fifty One Camberwell 9809 7000 9 Brighton Independent Living Units Brighton East 9591 1100 9 Macleod Independent Living Units Macleod 9591 1100 99 Community Housing Services Beaumaris Beaumaris 1800 163 292 99 Community Housing Services Glen Iris Glen Iris 1800 163 292 99 Community Housing Serv Sandringham Sandringham 1800 163 292 99 Retirement Living Hoppers Crossing Hoppers Crossing 8573 4888 9 Casey Manor Retirement Village Narre Warren South 9703 0188 9 Mercy Place Apartments Retirement Living Parkville 9385 9446 9 Mercy Place Colac Retirement Living Colac 5233 5600 99 Mercy Place Rice Village Retirement Living Marshall 5247 2202 9 Shepparton Independent Living Units Shepparton 5831 3000 9 St Margaret’s Community Retire Village Reservoir 8414 6000 9 741 - Life’s Worth Living Kilsyth 0433 997 338 9 Avondrust Village Carrum Downs 1800 642 273 9 Beatrix Village Montrose 9728 5299 9 Princess Margriet Village Kilsyth 1800 642 273 9 Assisted Care

Keysborough 9798 1633

Retirement Community

Keysborough 9798 1633

Regis Aged Care

Inala Village

Ryman Healthcare (Australia)

Nellie Melba Retirement Village

Wheelers Hill

Weary Dunlop Retirement Living

Wheelers Hill

Blackburn South

999 999 99 99 99 9 99 99 9 9 9 9 99 999 999 99 9 9 99 9 9 9 99 999 999 999 999 99 99 99 999 999 99 999

99 25, 128D, OBC 18633 99 25, 128D, OBC 18766 99 25, 128D, OBC 16073 160D 16273 99 66 19710 99 66 19709 99 66 21512 99 9 9 Note 1 66 15995 66 15996 99 10 15917 99 10 15595 99 157 16290 99 157 16075 99 157 16291 99 121 20235 99 120 20659 99 120 20660 99 120 20658 99 55, 128 21079 999 123 21147 99 123 21136 9 9 9 21155 9 9 9 16277 9 9 9 21360 9 9 9 22386 9 9 161D 15946 99 99 26, 70-71 20599 999 26, 70-71 21230 99 26, 70-71 21231 99 26, 70-71 21351 99 26, 70-71 16282 999 43, 85, 90 20985 999 43, 85, 90 16253 999 43, 85, 90 16284 999 43, 85, 90 16254

See Supported & Assisted Living table on page 218

999 999 1800 609 799 99 99 8513 1930 9 9999 8545 1400 9 99999

9 99 99 99

122 21696 122 19271

52-53, 63 20761 115 22294 115 21373

Note: 1. Servicing financially disadvantaged residents * This section only includes organisations who have chosen to advertise

Definitions see page 162-163

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

www.Ag edCareGuide.com.au

V I C T O R I A 2 019

Type

Tabulam & Templer Homes for the Aged Tongala & District Memorial Aged Care Services Uniting AgeWell

VILLAGE

Eltham Independent Living Retirement Living

AREA

Bayswater Tongala

Memorial Drive Retirement Village

Tongala

Condare Court ILUs

Kingsville Camberwell

Independent Retirement Living

Victoria

Kalkee Costa Court Serviced Apartments

Belmont

Kalkee ILUs

Belmont

Nangare ILUs

Burwood

Strathdon ILUs

Forest Hill

Valkstone ILUs

Bentleigh

White Hills Haven ILUs Yernga ILUs

White Hills Mount Waverley

Vasey RSL Care

Independent Living Units

VincentCare

Independent Living Units Alfredton

Alfredton

Independent Living Units Bendigo

Kennington

Independent Living Units Maryborough

VMCH

Greater Melbourne

Maryborough

Independent Living Units Mildura

Mildura

Independent Living Units Red Cliffs

Red Cliffs

Athelstan Camberwell

Camberwell

Barnsbury Apartments

Deepdene

Corpus Christi Village Providence Village

Clayton Maddingley

Shanagolden Village

Pakenham

St Joseph’s Mews

Hawthorn

St Thomas’ Village

Greensborough

Star of the Sea Village

Torquay

Balwyn

Brighton

Camberwell Caulfield North Clifton Hill Doncaster East Elsternwick Hannah Apartments Heidelberg Ivanhoe Ivanhoe East

PHONE (03)

193D 21491 99 999 9 9 8720 1333 93 21354 99 999 99 68 20117 5859 0800 99 9 9 5859 0800 68 20430 9 9 99 9680 0500 116-117 20600 9 999 99 9845 3139 116-117 16351 99 999 99 1300 783 435 116-117 21521 999 9999999 5243 9566 116-117 18609 9 999 99 5243 9566 116-117 16180 999 999 99 9845 3139 116-117 15693 9 99 99 9845 3139 116-117 20580 9 999 99 9845 3139 116-117 15692 9 9 99 5434 3000 116-117 17889 99 9 99 9845 3139 116-117 17890 9 99 99 1300 602 108 99 99 9 9 Note 1 158-159 15982 9611 9200 31 16001 99 9 9 9611 9200 31 15980 99 9 9 9 9611 9200 31 15988 99 9 9 9 9611 9200 31 17928 99 9 9 9 9611 9200 31 19968 99 9 9 9 9809 1231 62 20603 9 99 99 9816 1100 62 20910 9 99 99 8581 0600 62 18799 9 999 99 5310 6600 62 16095 99 999 999 5945 3800 62 20243 9 999 9 9 9291 5300 62 20963 9 99 99 9422 4040 62 20245 9 99 99 5264 3500 62 20244 9 999 99 9926 2000 62 16080 99 9 9 9926 2000 62 16114 99 9 9 9926 2000 62 16113 99 9 9 9926 2000 62 16111 99 9 9 9926 2000 62 16110 99 9 9 9926 2000 62 16109 99 9 9 9926 2000 62 16072 99 9 9 9926 2000 62 20577 9 99 9 9 9926 2000 62 16093 99 9 9 9926 2000 62 16104 99 9 9 9926 2000 62 18328 99 9 9

Eltham 1800 778 767

Deakin Village Amarco Apartments

Fees/Costs

DPS Web Notes Advert Page ID

ST VINCENT’S CARE SERVICES to VMCH ORGANISATION St Vincent’s Care Services

Features

Retirement Accommodation listed alphabetically by their Organisation*

221

Camberwell Caulfield North Clifton Hill Doncaster East Elsternwick Mulgrave Heidelberg Ivanhoe Ivanhoe East

Note: 1. Servicing veterans, widows or widowers of Australian/Allied Forces & ex-service community members who meet the asset & income test

* This section only includes organisations who have chosen to advertise

Definitions see page 162-163

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

V I C T O R I A 2 019

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Type

VILLAGE

AREA

Malvern East 9926 2000

Malvern Village

Malvern East 9926 2000 Mentone 9926 2000

Mont Albert

Mont Albert 9926 2000

Mont Albert Village

Mont Albert 9926 2000

Ormond

Ormond 9926 2000

Parkview

Eltham 9926 2000

Richmond

Richmond 9926 2000

St Catherine’s Apartments Wintringham

PHONE (03)

Malvern Mentone

Balwyn 9926 2000

St Joseph’s Place

Brunswick West 9926 2000

Gilgunya Village

Coburg 9034 4824

* This section only includes organisations who have chosen to advertise

99 99 99 99 99 99 9 99 9 99

Definitions see page 162-163

9 9 9 9 9 9 9

99 99

9 9 9 9 9 9 99 9 9 9 9 99 999

62 16102 62 20578 62 16101 62 16099 62 20579 62 16098 62 16105 62 16097 62 20576 62 16045 83 16116

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Y O U R U LT I M A T E G U I D E F O R R E T I R E M E N T L I V I N G

YOUR FUTURE YOUR OPTIONS YOUR CHOICE

ONLY

$12.95

Fees/Costs

DPS Web Notes Advert Page ID

VMCH continued to WINTRINGHAM ORGANISATION VMCH continued

Features

Retirement Accommodation listed alphabetically by their Organisation*

The ultimate guide for retirement living – with unbiased, easy-tocompare information on more than 1,000 retirement options, as well as updates on your rights, contracts and finance. Buy Your Retirement Living magazine online at DPSshop.com.au or at your local newsagent.

V I C T O R I A 2 019

To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages. The reference tables are organised in five regions: Melbourne city, Eastern metro, Northern metro, Southern metro and Western metro. The list below is a quick reference guide to help you find in which group council districts are listed. For example Whitehorse LGA is grouped under Eastern metro.

Melbourne city Eastern metro Northern metro Southern metro Western metro

On the following pages you’ll find alphabetical lists of approved providers, in Greater Metropolitan Melbourne.

Page 224 is a colour coded map of Greater Metropolitan Melbourne to show you which council districts are grouped together.

Council District

Metro Region

Council District

Metro Region

Banyule

Northern

Maroondah

Eastern

Bayside

Southern

Melbourne

Boroondara

Northern

Melton

Western

Brimbank

Western

Monash

Eastern

Cardinia

Southern

Moonee Valley

Western

Casey

Southern

Moreland

Western

Dandenong (Greater)

Southern

Mornington Peninsula

Southern

Darebin

Northern

Nillumbik

Northern

Frankston

Southern

Port Phillip

Southern

Glen Eira

Southern

Stonnington

Southern

Hobsons Bay

Western

Whitehorse

Eastern

Hume

Western

Whittlesea

Northern

Kingston

Southern

Wyndham

Western Northern

Knox

Eastern

Yarra

Manningham

Eastern

Yarra Ranges

Maribyrnong

Western

Eastern

223

H O M E

HCPs Metropolitan Melbourne

www.Ag edCareGuide.com.au

C A R E

P A C K A G E S

V I C T O R I A 2 019

224

www.Ag edCareGuide.com.au

This inset map provides you with a geographical reference to the LGA regions in wider Metropolitan area of Melbourne.

A NILLUMBIK

BANYULE

Victo

MANNINGHAM

MAROONDAH

YARRA RANGES

ONDARA WHITEHORSE

Eastern

YARRIAMBIACK KINGSTON CASEY

FRANKSTON

GREATER DANDENONG

MORNINGTON PENINSULA

GLEN EIRA

GT ON ST ON NI N

CENTRAL GOLDFIELDS

P LI

HEPBURN ARARAT SOUTHERN GRAMPIANS

PYRENEES

MACEDON RANGES HUME

MOORABOOL MELTON

GOLDEN PLAINS

WYNDHAM GREATER GEELONG

CORANGAMITE

MOYNE SURF COAST

Reproduced by permission of the Department of Sustainablility and Environment © The State of Victoria, Department of Sustainability and Environment, 2011 DISCLAIMER: The contents of this publication remain at all times the property of the State of Victoria and cannot be reproduced without the State of Victoria’s permission. In compiling the information, the State of Victoria has used its best endeavour to ensure that the information is correct and current at the time of publication, however takes no responsibility for any error or defect therein. The State of Victoria shall not be liable for any loss or damage arising from the use of or reliance placed on any information provided by this publication.

M O P R

WYNDHAM

QUEENSCLIFFE

COLAC-OTWAY

www.land.vic.gov.au/vicmap

MITC

BALLARAT

WARRNAMBOOL

Cartography by the Customised Mapping Unit Spatial Information Infrastructure Department of Sustainability and Environment cust.map@dse.vic.gov.au February 2011. G/7270

MOUNT ALEXANDER

HOBSONS BAY

MARIBYRNONG

GREATER BENDIGO

ID YS BA

H TP OR

BRIMBANK

MOONEE VALLEY

HORSHAM

CAMPASPE LODDON

NORTHERN GRAMPIANS

GLENELG

MELTON

HUME

Western

MELBOURNE

YARRA

DAREBIN

LAND

WHITTLESEA

WEST WIMMERA

KINGSTON

BOROONDARA

BANYULE

FRANKSTON

MONASH

WHITEHORSE

KNOX

MAROONDAH

HINDMARSH

MANNINGHAM

CASEY

NILLUMBIK

Northern

GANNAWARRA

BULOKE

GREATER DANDENONG

AND

Southern

CARDINIA

MONASH

SWAN HILL

YARRA RANGES

KNOX

Local Governme

MILDURA

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How to read the HCP table The table on the next few pages lists Home Care Packages approved providers in alphabetical order, detailing the Home Care Packages level they offer and if they offer any package supplements. Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au. The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance. The hours of care are increased at each level of care i.e. more hours of care and services are provided under Home Care Package Level 4 and the least under Home Care Package Level 1. Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged Y, people with housing needs or at risk of homelessness e, or for people who live in rural, remote or isolated areas t.

Based on your care needs, an ACAS assessment will determine what level of care you are eligible for and if any supplements apply to you. These icons help you find the packages that are most suitable for you.

North East region North West region South East region South West region West region

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Victoria SERVICE PROVIDER

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

PHONE (03)

Packages for Veterans

Cultural Environment

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

Care & Health 9827 8899 1234 8Ze 21831 nnnnn Absolute Home Care – a division of TTHA 8720 1338 1234 8eRg Note 1 93 21355 nnnnn Accent AccessCare 1300 819 200 ATSI, CALD, LGBTIQ 17601 1234 8Zg n n ACCS North & West 9689 5811 1234 8Zg Note 2 17683 n n n ACCS South & East 9791 6000 1234 8Zg Note 2 18170 n n AMCS Home Care Packages 8371 2336 234 20697 8ZeYtRg LGBTIQ, NESB nnnnn Andrew Kerr Care Home Care Packages 5975 6334 1234 8e 16424 n annecto at Home Support Northern Region 1800 266 328 1234 8ZeYtRg ATSI, CALD, LGBTIQ 17652 n n annecto at Home Support South Eastern Region 1800 266 328 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 17660 n n annecto at Home Support Western Region 1800 266 328 1234 8ZeYtRg ATSI, CALD, LGBTIQ 19909 n n Apto Options 9725 3219 1234 8ZeR 18630 nnnnn Arcare Home Care Packages East Melbourne Region 1300 298 728 1234 8R Note 3 IFC-1 19915 n Arcare Home Care Packages North Melbourne Region 1300 298 728 Note 3 IFC-1 38177 1234 8R n n Arcare Home Care Packages South Melbourne Region 1300 298 728 1234 8Rg Note 4 IFC-1 19264 n Arcare Home Care Packages West Melbourne Region 1300 298 728 1234 8R Note 3 IFC-1 19265 n At Home Services Feros Care Eastern Metro Region 1300 763 583 1234 8e 20736 n At Home Services Feros Care Northern Metro Region 1300 763 583 1234 8eR 20737 n Note: 1. CALD, European, German, LGBTIQ, NESB 3. Preference given to retirement village clients 2. Bosnian, Croatian, Macedonian, Slavic

4. NESB, Sri Lankan; preference given to retirement village clients

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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These icons help you find the packages that are most suitable for you.

Melbourne city Eastern metro Northern metro Southern metro Western metro

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

Home Services Feros Care Western Metro Region n n AtAt Your Home Care n nnn AuspireService nnnnn AustralianCareHome Care Services Metropolitan VIC nnnnn Australian Unity Home Care Service Box Hill nnnnn Aveo Freedom Care at Home nnn AVWA Home Care Services East & South nnnnn AVWA Home Care Services North nnnnn AVWA Home Care Services West nnnnn Baptcare Home Help Eastern Metro Region nn Baptcare Home Help Northern Metro Region n n Baptcare Home Help Southern Metro Region n Baptcare Home Help Western Metro Region n n Benetas Home Care East nn Benetas Home Care North West n n n Benetas Home Care South n Better Living Home Care Packages nnnnn BlueCross Community Services nnnnn Bolton Clarke Melbourne At Home Support nnnnn Brotherhood Aged Care - Care at Home nnnnn Call on Clare nnnn Calvary Community Care Metropolitan Region nnnnn Candice Care nnnnn Care Connect nnnnn CCHS Packaged Care n CCSSCI Home Care Packages nnnnn COASIT Home Care Packages nnnnn Colbrow Homecare nnnnn Comm Care nn Cumberland View Home Care n n EACH Home Care Packages nnnn Note: 1. Croatian, Filipino, Italian, Maltese, Polish 2. ATSI, CALD, LGBTIQ, NESB

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

Notes

9311 7079 1300 433 983 1300 303 770 1300 160 170 1300 859 656 9546 2699 9428 9078 9396 1922 13 22 78 13 22 78 13 22 78 13 22 78 1300 236 382 1300 236 382 1300 236 382 1300 307 344 1300 133 414 1300 334 455 1300 147 147 9001 9762 1300 660 022 1800 226 342 1800 370 575 9076 6864 8848 0288 9349 9000 1300 331 103 9803 3504 9790 0555 1300 003 224

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

Home Care Packages Supplement

PHONE (03)

1300 763 583

Packages for Veterans

Advert Page

LGBTIQ 8g 79 8ZeYRg Note 1 CALD 8Zg 8ZeYR 14-15 8ZeR 124-125 8Ze Vietnamese 8Zg Vietnamese 8Zg Vietnamese 8Zg 8ZeYR 8ZeYRg Maltese 8ZeYR 8ZetRg Maltese 77 8ZeYRg Note 2 77 8ZeYRg Note 2 77 8ZeYtRg Note 2 8ZeYRg Note 3 CALD 25, 128D, OBC 8ZeRg CALD, LGBTIQ 8ZeRg 160D 8ZeYR 8Z 8ZeR 8ZeYR 35 8ZeYtR ATSI, CALD, LGBTIQ, NESB 8ZRg Chinese 8Zg Italian 92 8g 28 8ZeR Asian, European 8g 188 8Ze 8ZeYR

DPS Web ID 21151 38565 38603 20258 22241 21840 38615 18976 17705 18620 17583 17667 17716 17577 17608 17703 19001 17642 17935 17584 20217 16056 38292 17609 17599 17578 17661 20268 38435 21143 19330

3. CALD, Chinese, European, German, Italian

Melbourne city Eastern metro Northern metro Southern metro Western metro

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V I C T O R I A 2 019

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

Home Care Packages Levels

Home Care Packages Supplement

Notes

PHONE (03)

Homecare (EPHC) n nn Empower Living Services nnnnn Enrich Village Home Care Packages n Fairview Home & Community Care nnn FCCVI Good Friends Home Care Services nnnnn FiveFronditha Care Home Care Packages nnnnn Guardian Network Home Care Services nnnnn HammondCare At Home Metro Region nn HammondCare At Home Eastern Northern Metro Region n n n HammondCare At Home Western Metro Region n n HCA Home nnnnn healthAbility Home Care Packages nn Help in the Home nnnnn HenderCare nnnnn Hobsons Bay City Council Community Care n Home Care Assistance Inner East Melbourne nnnn Home Care Assistance South East Melbourne n n Home Instead Senior Care Melbourne Blackburn/Eastern Suburbs n Home Instead Senior Care Melbourne Inner East n Home Instead Senior Care Melbourne Inner South & Bayside n n Home Instead Senior Care Melbourne Outer East/Glen Waverley n Home Support Services nnnnn Hume City Council Aged Care Services n integratedliving Australia n IPC Health Aged Services n Iris Manor Home Care Packages n Care In-Home Services nnnn Jewish Care Hume/Southern Riverina n JustJust Better Care Melbourne Bayside n n Just Better Care Melbourne Inner East n n Just Better Care Mornington/Melb Outer East n Just Better Care Western Victoria n Just Better nnnnn KinCareFor U Care nnnnn Koori Community Aged Care Program (KCACP) nnn KRHS Home Care n Latrobe Community Health Service nnnnn Note: 1. Arabic, Filipino, Greek, Polish, Russian

9942 7106 1300 202 003 5623 2752 9687 9011 1300 787 581 9552 4100 1300 932 273 1800 826 166 1800 826 166 1800 826 166 1300 422 111 9430 9100 1300 767 113 1300 764 433 9932 1530 8672 7889 9005 1159 9877 3773 9913 7710 9576 8545 9754 4861 1800 854 300 9205 2839 1300 782 896 9219 7142 9813 8566 8517 5999 5873 2034 9596 2444 9070 3436 5972 1860 5381 1432 9578 3024 1300 733 510 9383 4244 5997 9686 1800 242 696

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 2 1234 1234 1234 1234 1234 1234 1234 2 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

227

Advert Page

8ZR 8ZeR 8 Asian, CALD, Filipino 8g 8ZetR 8ZeYtRg CALD, Greek, NESB 21 8Z 8Z 8ZR 8ZR 8ZetR 227 8ZetR 8Z 22 8ZR 8ZeYRg CALD 8ZeR 8ZeR 37 8Z 37 8 37 8 37 8Z 8ZetR 8Z 8ZetR ATSI 8ZeR CALD, NESB 8ZRg Jewish 95 8ZeRg 17 8Zt Note 1 17 8Zg 17 8Z 17 8Z 17 8Z Jewish, NESB 8Zeg 30 8ZetR ATSI 8Zetg 8ZetR 8ZeYtR

DPS Web ID 22297 17674 38201 18997 22263 17596 20711 22260 21149 21315 38171 19011 22129 21741 17612 21930 21933 20864 20866 20870 20867 21928 17668 21237 17654 16185 20298 20453 38512 38502 38510 38511 21830 16051 16498 16503 21531

Inspiring a healthier community for over 40 years

Supporting your loved one to live independently and safely at home and stay connected to their community 917 Main Road Eltham

(03) 9430 9100

healthability.org.au

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These icons help you find the packages that are most suitable for you.

Melbourne city Eastern metro Northern metro Southern metro Western metro

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

PHONE (03)

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Cultural Environment

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

Get Care 1300 497 442 1234 8Zt 38280 nnnnn Let’LifesWithout 8752 8513 1234 8ZeYtR 20848 nnnnn Like Our OwnBarriers 1800 687 696 CALD, LGBTIQ, NESB 38470 1234 8Zg n Loyal Care 8596 5480 1234 8 22116 n n Macedonian Community Welfare Association HCP 1800 988 767 1234 8ZetRg Note 1 22041 n n n MACS Home Care Services 1300 622 778 1234 8ZeYtR 17693 n MannaCare Community Care 1300 902 023 1234 8ZeRg Note 2 18319 nn mecwacare Home Care Packages 1800 163 292 1234 8ZeYRg CALD 9 17917 nnnn Melbourne City Council Ageing & Inclusion Services 9658 9658 1234 8ZeYR 17648 n Health Home Care Services Eastern Metro Region 9722 4600 1234 8ZeYRg CALD, NESB 26, 70-71 17580 nn Mercy Health Home Care Services South East Metro Region 8530 6999 1234 8ZeYtR 26, 70-71 18510 nnn Mercy Health Home Care Services North West Metro (Parkville) 9385 9444 1234 8ZeYtRg CALD 26, 70-71 18984 n n n Mercy Mercy Health Home Care Services Northern Metro Region 9244 0900 Greek, Italian 26, 70-71 17590 1234 8ZeYRg n n Mercy Health Home Care Services Southern Metro 6100 1234 8ZeYRg CALD, LGBTIQ 26, 70-71 17604 n Mercy Health Home Care Services North West Metro (Preston) 8768 9244 0900 1234 8ZeYR 26, 70-71 18334 n n Merri Health Home Care Packages 1300 637 744 1234 8ZeYRg CALD, LGBTIQ 19329 n n n MiCare Home Care Packages Eastern/Northern Region 1300 064 064 1234 8ZeRg Note 3 43, 85, 90 18308 nn MiCare Home Care Packages Southern/Western Region 1800 642 273 1234 8ZeRg Note 3 43, 85, 90 17573 n nnn Monash Health Community Support Options 9792 7788 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 17673 n n Moonee Valley City Council Aged & Disability Services 9243 8748 1234 8ZeYRg CALD 17633 n Morcare Services 9800 4433 1234 8Zetg Note 4 38425 nnnnn Northern Health Home Care Packages 9495 3219 1234 8ZeRg ATSI, CALD, LGBTIQ, NESB 16338 nn n Olivet Aged Care Home Care Services 9131 5500 16627 1234 8Z n Omni-Care 9484 8102 1234 8 2 16036 nnnnn Parkglen Home Care Services 9798 1633 1234 8ZeR 122 21697 nnnnn PCCV Home Care Packages 9569 4020 1234 8ZetRg CALD, Polish 17576 nnnnn Peninsula Health Home Care Packages 1300 665 781 1234 8ZeYg ATSI, LGBTIQ 17706 n Prestige Inhome Care Packages 1300 103 010 1234 8Z 20261 nnnn Prompt Care Home Care Packages Metropolitan VIC 21435 nnnnn PRONIA Aged Care Services Eastern/Northern Metro Region 180085604724444273 1234 8ZetR CALD, Greek 22268 1234 8ZeRg nnnnn PRONIA Aged Care Services Southern/Western Metro Region 9388 9998 1234 8ZeRg CALD, Greek 18396 n nn Regis Home Care Eastern Metro Region 1300 188 740 1234 8ZeYR 52-53, 63 21584 nnn Royal Freemasons Home Care 1800 756 091 Note 5 17651 1234 8ZeYRg nnnnn Note: 1. Bosnian, Croatian, European, Fmr Yugoslavian, Italian, LGBTIQ, Macedonian, Maltese, Russian, Serbian, Slavic, Turkish, Ukrainian 4. African, Asian, Chinese, Indian, Korean 2. Arabic, Asian, Greek, Indian 3. CALD, Dutch, Greek, Latin American, NESB

5. CALD, Greek, Italian, Russian, Vietnamese

Melbourne city Eastern metro Northern metro Southern metro Western metro

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V I C T O R I A 2 019

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Home Care Packages Levels

Home Care Packages Supplement

PHONE (03)

Community Care 9793 0028 1234 8ZeYRg nnnn RusCare Heart Local 8530 8300 234 8Zeg n nnn Sacred SAI Home & Community Care 8785 0999 1234 8ZeRg nn n Salvation Army Aged Care Plus 9311 7677 1234 8ZeR nnnnn Samarinda Home Care 1300 591 464 1234 8Z nn Seniors Community Care 5977 6966 1234 8ZR n n Sequel Home Care 9499 1200 1234 8Z n nnn Simply Helping Eastern/Greater Eastern Melbourne Region 9735 5348 1234 8 n Spectrum Home Care Services 1300 735 653 1234 8ZeYR nnnnn St Vincent’s Care Services Community Living 1800 778 767 1234 8 nnnnn Star Health Home Care 1800 266 664 1234 8ZeR n Sunbury Community Health Home Care Packages 9744 4455 1234 8ZeR n Tend Care 1800 836 322 1234 8ZeRg nnnn TSC Home & Community Care 9898 5566 1234 8Zg nnnnn United Spanish Latin American Welfare Centre HCP 9318 2949 1234 8ZeYtg nnnnn Uniting AgeWell Eastern Home Care 9845 3137 234 8ZetR nnn Uniting AgeWell North West & Barwon Home Care 9680 0450 1234 8Zeg n n Uniting AgeWell Southern Home Care 9554 0712 1234 8ZeRg n Uniting In Home Support Services 1300 277 478 1234 8ZeYtR nnnnn Vasey RSL Home Care 9810 5500 1234 8eR nnnn VASS Aged Care & Disability Support Services 9359 2861 1234 8Zeg nnnnn Village Baxter Homecare Services 5971 6308 1234 8ZeRg n Village Glen Flexicare Home Support 1300 435 394 1234 8Z n VincentCare Home Care Packages Program Metro Region 9321 2912 1234 8ZeYR nnnnn Vision Australia Home Support Services 1300 847 466 1234 8ZetRg nnnnn VMCH Home Care Services Eastern/Northern Metro Region 1300 650 615 1234 8ZeYRg nn VMCH Home Care Services Southern Metro Region 1300 650 615 234 8Zeg n VMCH Home Care Services Western Metro Region 1300 650 615 24 8ZeRg n n Weary Dunlop Home Care Services 8545 1400 1234 8ZR n Whitehorse City Council Home & Community Services 9262 6110 1234 8ZeR n Who Cares? We Care! 9773 8839 1234 8 n n Wintringham Home Care Packages Metropolitan Region 9034 4824 1234 8ZeYR nnnnn Wunda Home & Community Care Services 9001 6939 1234 8ZeYtR nnnnn Your Nursing Agency Home Care Services 8823 0500 1234 8 n Note: 1. Arabic, European, Italian, Jewish, Korean, Latvian, Lebanese, Macedonian, Maltese, Muslim, 4. Arabic, Assyrian, CALD, Lebanese, NESB, Turkish Polish, Russian, South Asian, Ukrainian 2. Asian, CALD, Chinese, Indo-Chinese, Malaysian, Singaporean, South Asian, Vietnamese 3. CALD, LGBTIQ, Latin American, NESB, Spanish

229

Notes

Advert Page

DPS Web ID

Note 1

21812

Dutch, Spanish

17603

CALD, Indian, Sri Lankan 21002 72 17671 21723 22124 22114 38 21877 19907 193D 22001 22038 22254 Arabic, French, Italian

38423

Note 2

38303

Note 3

22039 116-117 17582

CALD

116-117 17880

CALD

116-117 17689 17664 158-159 17680

Note 4

21460

Note 5

21734 38591 31 19905

Note 6

17632

CALD

62 17666

ATSI, CALD

62 17631

CALD, Maltese

62 18640 115 21121 17570 22207 83 17645 22123 22107

5. ATSI, Bosnian, Croatian, Egyptian, Filipino, Greek, Italian 6. CALD; priority for clients who are blind or have low vision

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Home Care Packages directory – Approved Providers Approved Home Care Package providers deliver home care and support services to members of the community who live at home. If you’ve been approved for a Government funded Home Care Package of any type you may approach any approved Home Care Package provider to provide the services you need. Some providers may only provide services in one region while others can service multiple areas. On the following pages you’ll find alphabetical lists of approved providers, in rural and regional Victoria. To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages. The reference tables are organised in five regions: North East region, North West region, South East region, South West region and West region. The list below is a quick reference guide to help you find in which group council districts are listed. For example Latrobe is listed under South East region. Page 231 is a colour coded map of the Victorian rural and regional areas to show you which council districts are grouped together.

Council District

Region

Alpine

North East

Ararat Ballarat

Council District

North East region North West region South East region South West region West region

HCPs Regional Victoria

H O M E

www.Ag edCareGuide.com.au

Region

Mansfield

North East

West

Mildura

North West

West

Mitchell

North East North East

Bass Coast

South East

Moira

Baw Baw

South East

Moorabool

Benalla

North East

Mount Alexander

North West

Bendigo (Greater)

North West

Moyne

South West

Buloke

North West

Murrindindi

North East

Campaspe

North West

Northern Grampians

West

Central Goldfields

North West

Pyrenees

West

Colac-Otway

South West

Queenscliffe

South West

Corangamite

South West

Shepparton (Greater)

North East

East Gippsland

South East

South Gippsland

South East

Gannawarra

North West

Southern Grampians

South West

Geelong (Greater)

South West

Strathbogie

North East

Glenelg

South West

Surf Coast

South West

Golden Plains

West

Swan Hill

North West

Hepburn

West

Towong

North East

Hindmarsh

West

Wangaratta

North East

Horsham

West

Warrnambool

South West South East

Indigo

North East

Wellington

Latrobe

South East

West Wimmera

Loddon

North West

Wodonga

Macedon Ranges

North West

Yarriambiack

West

West North East West

GLENELG

WEST WIMMERA

MOYNE

ARARAT

NORTHERN GRAMPIANS

WARRNAMBOOL

COLAC-OTWAY

SURF COAST

GREATER GEELONG

MOORABOOL

BASS COAST

SOUTH GIPPSLAND

kilometres

TOWONG

WELLINGTON

TO N

BAYSIDE

GLEN EIRA

MANNINGHAM

NILLUMBIK

FRANKSTON

GREATER DANDENONG

MONASH

WHITEHORSE

KINGSTON

BOROONDARA

ST ON

EAST GIPPSLAND

South East

ALPINE

North East

LATROBE

BAW BAW

WODONGA

INDIGO WANGARATTA

MANSFIELD

BENALLA

MURRINDINDI

STRATHBOGIE

GREATER SHEPPARTON

MITCHELL

QUEENSCLIFFE

MACEDON RANGES

MOUNT ALEXANDER

GREATER BENDIGO

HEPBURN BALLARAT

GOLDEN PLAINS

PYRENEES

CENTRAL GOLDFIELDS

CORANGAMITE

South West

SOUTHERN GRAMPIANS

HORSHAM

West CAMPASPE

LODDON

MOIRA

Metropolitan Area 0

HINDMARSH

GANNAWARRA

WYNDHAN

HOBSONS BAY

YARRA

BULOKE

SWAN HILL

Local Government Areas

MELBOURNE

TP OR

YARRIAMBIACK

North West

MILDURA

MARIBYRNONG

Victoria

Cartography by the Customised Mapping Unit Spatial Information Infrastructure Department of Sustainability and Environment cust.map@dse.vic.gov.au February 2011. G/7270

WHITTLESEA

Reproduced by permission of the Department of Sustainablility and Environment

HUME

CASEY

This map provides you with a geographical reference to the LGA regions in Regional Victoria. KNOX

MAROONDAH

COLAC-OTWAY

YARRA RANGES

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How to read the HCP table The table on the next few pages lists Home Care Packages approved providers in alphabetical order, detailing the Home Care Packages level they offer and if they offer any package supplements. Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au. The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance. The hours of care are increased at each level of care for example more hours of care and services are provided under Home Care Package Level 4 and the least under Home Care Package Level 1. Package supplements, like the Dementia Supplement Zand the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged Y, people with housing needs or at risk of homelessness e, or for people who live in rural, remote or isolated areas t.

North East region North West region South East region South West region West region

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Victoria SERVICE PROVIDER

PHONE (03)

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Cultural Environment

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

Care & Health 9827 8899 1234 8Ze 21831 nn Absolute Home Care - a division of TTHA 8720 1338 1234 8eRg Note 1 93 21355 n Accent ACCS Barwon 4222 8072 1234 8Ztg Note 2 22244 n ACCS & West 9689 5811 1234 8Zg Note 2 17683 n ACCS North South & East 9791 6000 1234 8Zg Note 2 18170 n alpine@home Community Care Services 5755 0142 1234 8ZetRg CALD, German, Italian 17634 n AMCS Home Care Packages 8371 2336 20697 234 8ZeYtRg LGBTIQ, NESB n annecto at Home Support Grampians Region 1800 266 328 1234 8ZeYtRg ATSI, CALD, LGBTIQ 20879 n n annecto at Home Support Loddon Mallee Region 1800 266 328 1234 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 17684 n At Home Services Feros Care Barwon South Western 1300 763 583 1234 8eR 20734 n At Home Services Feros Care Grampians 1300 763 583 1234 8g LGBTIQ 21152 n At Home Services Feros Care Loddon Mallee 1300 763 583 1234 8eR 20735 n Australian Home Care Services Regional VIC 1300 303 770 1234 8ZeYtR 20259 nnnnn Australian Unity Home Care Service Ballarat Region 1300 160 170 1234 8ZetR 14-15 22242 nn Aveo Freedom Care at Home 1300 859 656 1234 8Ze 124-125 21840 n n Ballan District Health In Home Services 5366 7905 1234 8t 15932 n Ballarat Health Services (Linkages) Home Care Packages 5320 3010 17625 1234 8ZetR n Note: 1. CALD, European, German, LGBTIQ, NESB 2. Bosnian, Croatian, Macedonian, Slavic ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

North East region North West region South East region South West region West region

www.Ag edCareGuide.com.au

nn n n

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Victoria SERVICE PROVIDER

Home Help Barwon South West nnn Baptcare Home Help Gippsland Bairnsdale n Baptcare Home Help Gippsland Morwell n Baptcare Baptcare Home Help Hume Baptcare Home Help Loddon Mallee Western

Bartay Agency

V I C T O R I A 2 019

Bass Coast Health Home Care Packages (Flexihealth) Bellarine Community Health Home Care Packages

Health Community Care Services n Bendigo Home Care Gippsland n Benetas Home Care Rural North West nn nn Benetas of Queenscliffe Aged Care Services n Borough Aged Care - Care at Home n n Brotherhood Community Care Regional VIC nnnnn Calvary Care nnnnn Candice nn nn CareCentralConnect Gippsland Health Home Support n City of Greater Home Care Packages n COASIT Home CareGeelongPackages n Cobden Health Home Care Packages n Cobram District Health Home Care Packages n Otway Shire Older Persons & Ability Support Services n Colac Homecare nn Colbrow Care n Comm Interlink Home Care nn Community Cooinda Home Care Packages n Corryong Health Community Services n Home & Community Care Services n DWECH at Home n EGHS Village Home Care Packages n Fairview Home Care Services nn FivegenUGoodHomeFriends Packages nnnnn Gippsland LakesCareCommunity Home Care Packages n Grampians Community HealthHealth n GSHS Home Care Services Aged Care Services n Guardian Network Home Care Services nnnnn HCA Home n n Heathcote Health Home Care Packages n nnnnn HenderCare Health Service Home Care Packages n n Hepburn Rural Health Service Community Care nn Hesse Heywood Rural Health Community Care n Note: 1. ATSI, CALD, LGBTIQ, NESB

Home Care Packages Levels

PHONE (03)

1234 13 22 78 1234 13 22 78 1234 13 22 78 1234 13 22 78 1234 5427 0338 1234 5671 3476 1234 5258 0812 1234 5454 7833 1234 1300 236 382 1234 1300 236 382 1234 5258 4132 1234 1300 147 147 1234 1300 660 022 1234 1800 226 342 1234 1800 370 575 1234 5143 8155 234 5272 4746 1234 9349 9000 1234 5595 3164 234 5871 0900 1234 5232 9420 1234 1300 331 103 1234 9803 3504 1234 1300 203 203 1234 5761 3300 1234 (02) 6076 3260 1234 5521 7535 1234 5352 9328 1234 5623 2752 1234 1300 787 581 1234 1300 558 368 1234 5155 8300 1234 5358 7400 1234 5654 2757 1234 1300 932 273 1234 1300 422 111 1234 5431 0900 1234 1300 764 433 1234 5321 6596 234 5267 1200 1234 5527 0544 1234 13 22 78

233

Home Care Packages Supplement

Notes

Advert Page

8ZeYtRg CALD, NESB 8ZeYtR 8ZeYtR 8ZeYtR 8ZeYtR 27 8 8ZeYtRg ATSI, LGBTIQ CALD, NESB 8Ztg 34 8ZetRg CALD 77 8ZeYtRg Note 1 77 8ZeYtRg Note 1 8Zet 160D 8ZeYR 8Zet 8ZeYR 35 8ZeYtR 8 8ZeYR Italian 92 8g 8ZetRg CALD 8ZetRg CALD 8Zet 28 8ZeR Asian, European 8g ATSI, CALD 8Zetg 8Z 8t ATSI 8etg 8ZetR 8 8ZetR 8ZeYtRg ATSI, CALD, LGBTIQ 8ZeYtRg ATSI LGBTIQ 8Zetg 8Zet 21 8Z 8ZetR 8Z 22 8ZR 8ZetRg LGBTIQ 8Zt 8ZetRg ATSI

DPS Web ID 17614 18624 18625 18619 17628 18313 17692 20582 17629 17720 17718 19007 17584 18125 38292 17609 21131 17615 17661 15835 19002 19345 20268 38435 17626 15847 15855 21457 21458 38201 22263 19528 19331 17675 38618 20711 38171 15867 21741 20247 17637 17962

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These icons help you find the packages that are most suitable for you.

North East region North West region South East region South West region West region

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Victoria SERVICE PROVIDER

PHONE (03)

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Cultural Environment

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

Support Services 1800 854 300 1234 8ZetR 21928 nnnnn Home indigo@home Community Care Services 5728 0215 1234 8Z 21769 n Australia 1300 782 896 1234 8ZetR 21237 nnnnn integratedliving Better Care Gippsland 4114 3000 1234 8Zt 17 38513 n JustJust Better Care Hume/Southern Riverina 5873 2034 17 20453 1234 8Zt nn KinCare 1300 733 510 1234 8ZetR 30 16051 nnnnn KRHS Home Care 5997 9686 1234 8ZetR 16503 n Latrobe Community Health Service 1800 242 696 1234 8ZeYtR 21531 nnnnn LCH at Home 5289 4316 1234 8Z 38566 n Let’s Get Care 1300 497 442 1234 8Zt 38280 nnnnn Life Without Barriers 8752 8513 1234 8ZeYtR 20848 nnnnn Lutheran Aged Care Community Services (02) 6060 4000 1234 8Zt 14156 n Living Community & Home Care 5561 9394 1234 8ZeYtRg ATSI 15834 n Lyndoch MACS Home Care Services 1300 622 778 1234 8ZeYtR 17693 n MDHSS Home Care Services 5158 0243 Note 1 17623 1234 8et n Mercy Health Home Care Services Barwon Region (Colac) 5603 1234 8ZeYtR 26, 70-71 20606 n Mercy Health Home Care Services Barwon Region (Geelong) 5233 5240 7300 1234 8ZeYtR 26, 70-71 19238 n Mercy Health Home Care Services Gippsland Region 5133 0277 1234 8ZtRg CALD, NESB 26, 70-71 17640 n Mercy Health Home Care Services Grampians Region 5331 4478 234 26, 70-71 17641 8ZtR nn Mercy Health Home Care Services Hume Region 5831 3000 1234 8ZtRg CALD, NESB 26, 70-71 19963 n Health Home Care Services Loddon Mallee Region 5831 3000 1234 8ZtR 26, 70-71 20872 n Mercy Merri Health Home Care Packages 1300 637 744 1234 8ZeYRg CALD, LGBTIQ 19329 n MHA Care Home & Community Care Services 5742 1111 1234 8Z 21782 n Home Care Packages Latrobe/Gippsland 1800 642 273 1234 8ZetRg Note 2 43, 85, 90 17681 n MiCare Moyne Health Services Home Care Packages 5568 0011 17568 1234 8ZetR n Nagambie HealthCare Community Care Services 5736 2900 1234 8Zt 38674 n New Aged Care 5427 2002 1234 8Z 22131 n Northern Health Home Care Packages 9495 3219 1234 8ZeRg ATSI, CALD, LGBTIQ, NESB 16338 n Regional Health Home Based Services 5154 6623 1234 8ZR 38553 n Orbost PCCV Home Care Packages 9569 4020 1234 8ZetRg CALD, Polish 17576 nn Prestige 1300 103 010 1234 8Z 20261 n Prompt CareInhomeHomeCareCarePackages 1800 472 273 1234 8ZetR 21447 n REDHS Home Care PackagesPackages Regional VIC 5484 4465 1234 8ZtR 38526 n Regis Home Care Mildura 1300 188 740 52-53, 63 19333 1234 8ZeR n Note: 1. Servicing Genoa, Gypsy Point & Mallacoota areas 2. CALD, Dutch, Greek, Latin American, NESB

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These icons help you find the packages that are most suitable for you.

North East region North West region South East region South West region West region

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Victoria SERVICE PROVIDER

Home Care Packages Levels

PHONE (03)

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Cultural Environment

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

Freemasons Home Care 1800 756 091 1234 8ZeYRg Note 1 17651 nnnnn Royal Positive Ageing & Disability Services 5822 2866 1234 8Zetg Note 2 17638 nn Rumbalara Rural City of Wangaratta Aged & Community Care 1300 982 662 1234 8ZeYtRg ATSI, CALD, LGBTIQ 17672 n Community Care 9793 0028 1234 8ZeYRg Note 3 21812 n RusCare Salvation Army Aged Care Plus 9311 7677 72 17671 1234 8ZeR n Shepparton Villages Home Care & Support Services 5832 0800 1234 8 22315 n Helping Geelong & Barwon 5261 4808 1234 8 38 21881 n Simply Helping Gippsland South & West 9799 4676 1234 8t 38 21882 n Simply Simply Helping Goulburn Valley 5795 1635 1234 8t 38 21883 n Shire Council Aged & Disability Services 5261 0600 1234 8ZetRg ATSI 19347 n SurfUnitingCoastAgeWell Home Care 9680 0450 24 116-117 17694 8ZR nn Uniting AgeWell Barwon Home Care 5152 9699 1234 8ZetR 116-117 19183 n Uniting AgeWell Gippsland Loddon Mallee North Home Care 4026 7000 1234 8ZeYtR 116-117 17630 n UnitingAgeWell Loddon South Home Care 5454 2100 1234 8Ztg CALD, LGBTIQ 116-117 17711 nn nn Uniting AgeWell North WestMallee& Barwon Home Care 9680 0450 CALD 116-117 17880 1234 8Zeg n n Uniting In Home Support Services 1300 277 478 1234 8ZeYtR 17664 n VincentCare Home Care Packages Program Hume Region 5831 1840 1234 8ZeYtR 31 21462 n Home Care Packages Program Metro Region 9321 2912 1234 8ZeYR 31 19905 n VincentCare Violet Town Bush Community Services 5798 1324 1234 8t 15914 n Australia Home Support Services 1300 847 466 1234 8ZetRg Note 4 17632 n Vision Home Care Services Barwon Region 1300 650 615 24 ATSI 62 18310 8Zeg n VMCH Home Care Services Gippsland Region 1300 650 615 1234 8ZeYtRg ATSI, CALD 62 17624 n VMCH Home Care Services Grampians Region 1300 650 615 1234 8ZeYR 62 17658 nn VMCH VMCH Home Care Services Hume Region 1300 650 615 234 62 18324 8ZeYtRg ATSI, CALD n VMCH Home Care Services Loddon Mallee Region 1300 650 615 ATSI, CALD 62 18325 1234 8ZeYtRg n WDHS Home Care Packages 5551 8306 1234 8ZetRg ATSI 17621 n West Wimmera Health Service Community Options 5391 4371 1234 8ZetRg CALD 17708 n Wimmera Health Care Group Community Options 5381 9336 1234 8ZeYtR 17676 n n Wintringham Home Care Packages Barwon South West 4824 1234 8ZeYtR 83 20263 n Wintringham Home Care Packages Loddon Mallee/Grampians 9034 9034 4824 1234 8ZeYtR 83 21461 n n Wintringham Home Care Packages Shepparton 9034 4824 1234 8ZeYtR 83 20264 n Home & Community Care Services 9001 6939 1234 8ZeYtR 22123 nn nn Wunda Your Nursing Agency Home Care Services 8823 0500 1234 8 22107 n Note: 1. CALD, Greek, Italian, Russian, Vietnamese 3. Arabic, European, Italian, Jewish, Korean, Latvian, Lebanese, Macedonian, Maltese, Muslim, Polish, Russian, South Asian, Ukrainian 2. ATSI; servicing Hume & Loddon Mallee areas only

4. CALD; priority for clients who are blind or have low vision

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Culturally appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group Arabic

Aged Care Home Name Aurrum Aged Care Reservoir

Arabic

Coptic Village Hostel

Arabic

Estia Health Keilor

Arabic

PHONE (03)

DPS Web ID Reservoir 1800 287 786 15972

Cultural Group CALD

Aged Care Home Name Kingston Gardens

PHONE (03)

Springvale South 9549 5333

DPS Web ID 15525

Kilsyth 9728 7400

16255

Hallam 9796 3018

16395

CALD

Margriet Manor

Keilor Downs 9367 1011

16532

CALD

Martin Luther Homes Nursing Home

The Basin 9760 2100

16619

Hope Aged Care Brunswick

Brunswick 9380 8028

16485

CALD

Mayflower Reservoir

Reservoir 9460 2480

16449

Arabic

IRH Residential Aged Care (ISOMER)

Lysterfield 9752 9455

15561

CALD

Mercy Place Abbotsford

Abbotsford 9419 3933

15596

ATSI

Aboriginal Community Elders Services Brunswick East 9383 4244

16498

CALD

Mercy Place Dandenong

Dandenong 9791 2777

16466

ATSI

Allambi Elderly Peoples Home

Dimboola 5389 1487

16408

CALD

Mercy Place Templestowe

Templestowe Lower 9850 1606

16583

ATSI

Heywood Rural Health Res Aged Care

Heywood 5527 0555

17962

CALD

Monda Lodge Hostel

Healesville 5969 9968

16621

ATSI

Holmwood Aged Care

Healesville 5962 4321

16588

CALD

Mooroolbark Res Aged Care Facility

Mooroolbark 9723 9650

18654

ATSI

Rumbalara Elders Facility

Shepparton North 5820 6200

20416

CALD

Northern Gardens

Coburg North 9350 5033

17966

Austrian

Tabulam & Templer Homes for the Aged

Bayswater 8720 1333

16361

CALD

Northside Residential Aged Care Facility

Forest Hill 8804 2732

18653

Bengali

IRH Residential Aged Care (ISOMER)

Lysterfield 9752 9455

15561

CALD

Oaklea Hall

Hughesdale 9569 0988

16628

Bosnian

Estia Health Keilor

Keilor Downs 9367 1011

16532

CALD

Overbeek Lodge

Kilsyth 9728 7450

19013

Bosnian

RusCare Kronstadt Gardens

Dandenong 9793 5955

16461

CALD

Parkdale Aged Care

Parkdale 9580 0499

16460

CALD

AdventCare Whitehorse

Nunawading 9259 2000

15555

CALD

Rosewood Gardens Aged Care

Ashburton 9886 0005

16125

CALD

AdventCare Yarra Ranges

Warburton 5966 4400

16574

CALD

Royal Freemasons Footscray Aged Care

CALD

Aurrum Aged Care Brunswick

Brunswick West 1800 287 786 16476

CALD

Sandhurst

Carrum Downs 9782 0171

15679

CALD

Aurrum Aged Care Healesville

Healesville 1800 287 786 19899

CALD

Scottvale

Dandenong 9791 3088

15979

CALD

Avondrust Lodge

Carrum Downs 9788 9020

16399

CALD

Sorrento Lodge

Sorrento 5984 2646

16396

CALD

Bayview

Carrum Downs 9775 1419

16468

CALD

Springvale

Springvale 9546 6133

16404

CALD

BlueCross Box Hill

Box Hill 9805 6900

22295

CALD

St Judes

Narre Warren North 9796 9166

17965

CALD

Bonbeach

Bonbeach 9772 7477

16465

CALD

Twin Parks Aged Care Centre

Reservoir 8470 9888

16301

CALD

Boronia Residential Aged Care

Boronia 9762 1877

16601

CALD

Viewhills Manor

Endeavour Hills 9706 2188

16208

CALD

Capel Sands

Capel Sound 5982 1811

16613

CALD

Waverley Hill SRS

Wheelers Hill 9590 0510

19009

CALD

Casey Aged Care

CALD

Casey Manor

CALD

CraigCare Mornington

CALD

Doutta Galla Avondale Heights

CALD

Narre Warren 9705 4200

18610

Cambodian Springvale

Narre Warren South 9703 0188

15946

Chinese

Adare SRS

Mount Martha 5974 6000

16410

Chinese

Avondale Heights 9680 3300

16086

Doutta Galla Footscray

Footscray 9680 3300

CALD

Doutta Galla Grantham Green

CALD

Doutta Galla Lynch’s Bridge

CALD

Doutta Galla Queens Park

CALD

Footscray 1300 176 925 16561

Springvale 9546 6133

16404

Wantirna South 9801 7110

20581

Allbright Manor

Croydon North 9726 0588

18279

Chinese

Baptcare The Orchards Community

Doncaster East

13 22 78

21820

18702

Chinese

Baptcare Westhaven Community

Footscray

13 22 78

16529

St Albans 9680 3300

16494

Chinese

Bupa Templestowe

Templestowe 8873 6100

20561

Kensington 9680 3300

16512

Chinese

Elderly Chinese Home

Parkville 9328 4558

16507

Moonee Ponds 9680 3300

15595

Chinese

Gracevale Grange SRS

Kilsyth 9723 9444

16008

Doutta Galla Woornack

Sunshine 9680 3300

15606

Chinese

Hope Aged Care Brunswick

Brunswick 9380 8028

16485

CALD

Doutta Galla Yarraville Village

Yarraville 9680 3300

15608

Chinese

Menarock Life Camberwell Gardens

Camberwell 9836 9507

18304

CALD

Edward Street Nursing Home

Upper Ferntree Gully 9753 5064

16591

Chinese

On Luck Chinese Nursing Home

Donvale 9844 6000

15967

CALD

George Vowell

Mount Eliza 9787 2811

16415

Chinese

Royal Freemasons Gregory Lodge

Flemington 1300 176 925 16497

CALD

Hallam

Hallam 9703 2322

16414

Chinese

Springvale

Springvale 9546 6133

16404

CALD

Harmony Village Shepparton

Shepparton 5831 7921

15917

Chinese

Victorian Elderly Chinese Hostel

Ascot Vale 9370 8288

16519

CALD

Iris Grange SRS

Heidelberg 9458 1311

18960

Croatian

Arcare Burnside

Burnside 1300 298 728 16094

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care

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Cultural Group Croatian

Aged Care Home Name Arcare Epping

Croatian

Arcare Maidstone

Croatian

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Cultural Group Greek

Aged Care Home Name CraigCare Plumpton Villa

Glenroy 8311 3600

DPS Web ID 16137

Maidstone 1300 298 728 18636

Greek

Estia Health Ardeer

Ardeer 9360 4552

16557

Arcare Reservoir

Reservoir 1300 298 728 16358

Greek

Estia Health Epping

Epping 9408 8564

16306

Croatian

Arcare Sydenham

Sydenham 1300 298 728 16168

Greek

Estia Health Oakleigh East

Oakleigh East 9544 8167

16571

Croatian

Cumberland Manor

Sunshine North 9311 7079

16560

Greek

Florence Aged Care Facility

Altona North 9391 3380

20889

Croatian

Estia Health Ardeer

Ardeer 9360 4552

16557

Greek

Fronditha Care Clayton Res Aged Care

Clayton South 9239 2100

15524

Croatian

Estia Health Keilor

Keilor Downs 9367 1011

16532

Greek

Fronditha Care Lwr Templestowe RAC Templestowe Lower 8850 5111

17964

Croatian

RusCare Kronstadt Gardens

Dandenong 9793 5955

16461

Greek

Fronditha Care St Albans Residential AC

St Albans 9365 4300

16556

Croatian

Tabulam & Templer Homes for the Aged

Bayswater 8720 1333

16361

Greek

Fronditha Care Thornbury Residential AC

Thornbury 9495 2300

16300

Croatian

Vonlea Manor

Norlane 5278 1787

16409

Greek

Grace of Mary Greek Cypriot Hostel

Epping 9408 8169

16304

Dutch

Arcare Hillside

Sydenham 1300 298 728 15682

Greek

Hope Aged Care Brunswick

Brunswick 9380 8028

16485

Dutch

Arcare Knox

Wantirna South 1300 298 728 16593

Greek

Hope Aged Care Sunshine

Sunshine West 9312 3111

16559

Egyptian

Arcare Craigieburn

Craigieburn 1300 298 728 20251

Greek

IRH Residential Aged Care (ISOMER)

Lysterfield 9752 9455

15561

Egyptian

Arcare Epping

Epping 1300 298 728 18282

Greek

Royal Freemasons Gregory Lodge

Flemington 1300 176 925 16497

Egyptian

Arcare Sydenham

Sydenham 1300 298 728 16168

Greek

South Port Residential Home

Albert Park 9690 3166

15589

European

Arcare Parkview Malvern East

Malvern East 1300 298 728 21325

Greek

St Basil’s Homes for the Aged

Fawkner 9358 4444

16491

European

Embracia Moonee Valley

Norlane 5278 1787

16409

European

Embracia Reservoir

Lysterfield 9752 9455

15561

European

Grace of Mary Greek Cypriot Hostel

Wantirna 9801 0855

15552

European

Heywood Rural Health Res Aged Care

Dandenong 9793 5955

16461

European

Menarock Life Camberwell Gardens

Bayswater 8720 1333

16361

European

Royal Freemasons Ballarat

Fijian

IRH Residential Aged Care (ISOMER)

Filipino Filipino German

Arcare Brighton

German

Arcare Caulfield

German

Arcare Cheltenham

German

Arcare Hillside

German

Arcare Knox

German

PHONE (03)

DPS Web ID Epping 1300 298 728 18282

PHONE (03)

Avondale Heights 8579 4800

20253

Greek

Vonlea Manor

Reservoir 9469 5555

16200

Hindi

IRH Residential Aged Care (ISOMER)

Epping 9408 8169

16304

Hungarian Arpad Aged Care

Heywood 5527 0555

17962

Hungarian RusCare Kronstadt Gardens

Camberwell 9836 9507

18304

Hungarian Tabulam & Templer Homes for the Aged

Canadian 1300 176 925 18983

Indian

Arcare Keysborough

Keysborough 1300 298 728 19895

Lysterfield 9752 9455

15561

Indian

Noble Park Lodge

Cumberland Manor

Sunshine North 9311 7079

16560

Irish

Arcare Knox

Estia Health Ardeer

Ardeer 9360 4552

16557

Irish

Arcare Malvern East

Brighton 1300 298 728 16469

Italian

Allanvale Private Nursing Home

Caulfield North 1300 298 728 20293

Italian

Anzac Lodge Nursing Home

Cheltenham 1300 298 728 16430

Italian

Arcare Burnside

Burnside 1300 298 728 16094

Sydenham 1300 298 728 15682

Italian

Arcare Carnegie

Carnegie 1300 298 728 18635

Wantirna South 1300 298 728 16593

Italian

Arcare Craigieburn

Arcare Maidstone

Maidstone 1300 298 728 18636

Italian

Arcare Epping

Epping 1300 298 728 18282

German

Arcare Sydenham

Sydenham 1300 298 728 16168

Italian

Arcare Hillside

Sydenham 1300 298 728 15682

German

Estia Health Ardeer

German German Greek

Arcare Carnegie

Greek

Noble Park 1800 642 273 21673 Wantirna South 1300 298 728 16593 Malvern East 1300 298 728 20296 Altona Meadows 9369 4122

16555

Coburg North 9353 5000

16484

Craigieburn 1300 298 728 20251

Ardeer 9360 4552

16557

Italian

Arcare Keysborough

Martin Luther Homes Nursing Home

The Basin 9760 2100

16619

Italian

Arcare Knox

Tabulam & Templer Homes for the Aged

Bayswater 8720 1333

16361

Italian

Arcare Maidstone

Carnegie 1300 298 728 18635

Italian

Arcare Nirvana Avenue

Arcare Cheltenham

Cheltenham 1300 298 728 16430

Italian

Arcare Reservoir

Reservoir 1300 298 728 16358

Greek

Arcare Craigieburn

Craigieburn 1300 298 728 20251

Italian

Arcare Sydenham

Sydenham 1300 298 728 16168

Greek

Arcare Epping

Epping 1300 298 728 18282

Italian

Assisi Aged Care

Rosanna 9455 1199

Greek

Arcare Keysborough

Keysborough 1300 298 728 19895

Italian

Aurrum Aged Care Reservoir

Reservoir 1800 287 786 15972

Greek

Arcare Maidstone

Maidstone 1300 298 728 18636

Italian

Baptcare The Orchards Community

Doncaster East

13 22 78

21820

Greek

Arcare Malvern East

Malvern East 1300 298 728 20296

Italian

Bupa Caulfield

Caulfield South 8574 7100

16246

Greek

Aurrum Aged Care Reservoir

Reservoir 1800 287 786 15972

Italian

Bupa Templestowe

Templestowe 8873 6100

20561

Greek

Baptcare The Orchards Community

Doncaster East

13 22 78

21820

Italian

CraigCare Plumpton Villa

Greek

Bupa Caulfield

Caulfield South 8574 7100

16246

Italian

Cumberland Manor

Greek

Bupa Templestowe

Templestowe 8873 6100

20561

Italian

Embracia Moonee Valley

Keysborough 1300 298 728 19895 Wantirna South 1300 298 728 16593 Maidstone 1300 298 728 18636 Malvern East 1300 298 728 15587

16320

Glenroy 8311 3600

16137

Sunshine North 9311 7079

16560

Avondale Heights 8579 4800

20253

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Cultural Group Italian

Aged Care Home Name Embracia Reservoir

Italian

Estia Health Epping

Italian

www.Ag edCareGuide.com.au

Reservoir 9469 5555

DPS Web ID 16200

Cultural Group Maltese

Aged Care Home Name Arcare Hillside

DPS Web ID Sydenham 1300 298 728 15682

Epping 9408 8564

16306

Maltese

Arcare Maidstone

Maidstone 1300 298 728 18636

Estia Health Keilor

Keilor Downs 9367 1011

16532

Maltese

Arcare Sydenham

Sydenham 1300 298 728 16168

Italian

Estia Health Oakleigh East

Oakleigh East 9544 8167

16571

Maltese

Cumberland Manor

Italian

Ferntree Gardens SRS

Ferntree Gully 9752 2170

15714

Maltese

Italian

Florence Aged Care Facility

Altona North 9391 3380

20889

Maltese

Italian

Glengollan Village

Ferntree Gully 9758 1093

16229

Italian

Hope Aged Care Brunswick

Brunswick 9380 8028

Italian

IRH Residential Aged Care (ISOMER)

Italian

Myrtleford Lodge Aged Care

Italian

Northern Gardens

Italian

Regis Dandenong North

Italian

Regis Ontario

Italian

Royal Freemasons Gregory Lodge

Italian

San Carlo Homes for the Aged

South Morang 9404 1490

Italian

St Basil’s Homes for the Aged

Fawkner 9358 4444

Italian

Villa Del Sole Italian Aged Care

Italian

PHONE (03)

Sunshine North 9311 7079

16560

Estia Health Ardeer

Ardeer 9360 4552

16557

Estia Health Keilor

Keilor Downs 9367 1011

16532

Maltese

Ferntree Gardens SRS

Ferntree Gully 9752 2170

15714

16485

Maltese

Hope Aged Care Sunshine

Sunshine West 9312 3111

16559

Lysterfield 9752 9455

15561

Maltese

Regis Dandenong North

Myrtleford 5752 2222

15989

Muslim

IRH Residential Aged Care (ISOMER)

Coburg North 9350 5033

17966

NESB

Della dale Aged Care

Ringwood North 1800 001 717 16590

Dandenong North 1300 998 100 15949

NESB

Doutta Galla Avondale Heights

Avondale Heights 9680 3300

16086

Mildura 1300 998 100 15646

NESB

Doutta Galla Footscray

Footscray 9680 3300

18702

Flemington 1300 176 925 16497

NESB

Doutta Galla Grantham Green

St Albans 9680 3300

16494

16319

NESB

Doutta Galla Lynch’s Bridge

16491

NESB

Doutta Galla Queens Park

Glenroy 9953 6666

16524

NESB

Vonlea Manor

Norlane 5278 1787

16409

Jewish

Bupa Caulfield

Caulfield South 8574 7100

Jewish

Caulfield Manor SRS

Jewish

Emmy Monash Aged Care

Jewish

Gary Smorgon House

Jewish

Dandenong North 1300 998 100 15949 Lysterfield 9752 9455

15561

Kensington 9680 3300

16512

Moonee Ponds 9680 3300

15595

Doutta Galla Woornack

Sunshine 9680 3300

15606

NESB

Doutta Galla Yarraville Village

Yarraville 9680 3300

15608

16246

NESB

Grace Villa Aged Care

Greensborough 8432 5199

16212

Caulfield 9569 2600

16034

NESB

Harmony Village Shepparton

Shepparton 5831 7921

15917

Caulfield North 8508 9300

16450

Polish

Allanvale Private Nursing Home

Altona Meadows 9369 4122

16555

Caulfield 9209 1111

19343

Polish

Arcare Burnside

Burnside 1300 298 728 16094

Montefiore Homes Com’ty Residence

Melbourne 8517 5700

15726

Polish

Arcare Caulfield

Caulfield North 1300 298 728 20293

Jewish

Smorgon Family Nursing Home

Melbourne 8517 5600

21779

Polish

Arcare Malvern East

Latvian

Arcare Brighton

Brighton 1300 298 728 16469

Polish

CraigCare Plumpton Villa

Latvian

Latvian Aged Care Facility

Latvian

Tabulam & Templer Homes for the Aged

LGBTIQ

Malvern East 1300 298 728 20296 Glenroy 8311 3600

16137

Wantirna South 9800 2977

15565

Polish

Cumberland Manor

Sunshine North 9311 7079

16560

Bayswater 8720 1333

16361

Polish

Estia Health Ardeer

Ardeer 9360 4552

16557

Archie Gray Nursing Home

Kaniva 5392 7000

15901

Polish

Ferntree Gardens SRS

Ferntree Gully 9752 2170

15714

LGBTIQ

Arthur Vivian Close Hostel

Kaniva 5392 7000

15780

Polish

IRH Residential Aged Care (ISOMER)

Lysterfield 9752 9455

15561

LGBTIQ

Creswick Aged Care Facility

Creswick 5345 9175

15931

Polish

Polish Retirement Home

Bayswater 9720 3575

16577

LGBTIQ

Daylesford Aged Care Facility

Daylesford 5321 6517

15930

Polish

RusCare Kronstadt Gardens

Dandenong 9793 5955

16461

LGBTIQ

Hepburn House

Daylesford 5348 8100

20252

Polish

Tabulam & Templer Homes for the Aged

Bayswater 8720 1333

16361

LGBTIQ

Lifeview Argyle Court

Russian

RusCare Kronstadt Gardens

Dandenong 9793 5955

16461

LGBTIQ

Lifeview Emerald Glades

Emerald 1800 543 384 16428

Russian

Tabulam & Templer Homes for the Aged

Bayswater 8720 1333

16361

LGBTIQ

Lifeview The Willows

Wheelers Hill 1800 543 384 16024

Serbian

Aurrum Aged Care Reservoir

Reservoir 1800 287 786 15972

LGBTIQ

Lifeview Willow Wood

Cranbourne 1800 543 384 18513

Serbian

RusCare Kronstadt Gardens

LGBTIQ

Trentham Aged Care Facility

Serbian Slavic

Macedonian Arcare Epping Macedonian Arcare Sydenham Macedonian Aurrum Aged Care Reservoir

Chelsea 1800 543 384 16431

Trentham 5421 7275

15922

Epping 1300 298 728 18282

Dandenong 9793 5955

16461

Vonlea Manor

Norlane 5278 1787

16409

Kalyna Care

Delahey 9367 8055

16552

Sydenham 1300 298 728 16168

South African Arcare Carnegie

Carnegie 1300 298 728 18635

Reservoir 1800 287 786 15972

South African Arcare Caulfield

Caulfield North 1300 298 728 20293

Macedonian Estia Health Epping

Epping 9408 8564

16306

South African Arcare Malvern East

Malvern East 1300 298 728 20296

Macedonian Opal Meadowglen

Epping 8405 5200

16334

South African Arcare Nirvana Avenue

Malvern East 1300 298 728 15587

Altona Meadows 9369 4122

16555

South African Bupa Templestowe

Templestowe 8873 6100

Maltese

Allanvale Private Nursing Home

Maltese

Arcare Burnside

Maltese

Arcare Craigieburn

Maltese

Arcare Epping

Burnside 1300 298 728 16094

Spanish

Arcare Maidstone

Craigieburn 1300 298 728 20251

Spanish

Vonlea Manor

Sri Lankan

Arcare Keysborough

Epping 1300 298 728 18282

20561

Maidstone 1300 298 728 18636 Norlane 5278 1787

16409

Keysborough 1300 298 728 19895

www.Ag edCareGuide.com.au

Cultural Group Swiss

Aged Care Home Name Tabulam & Templer Homes for the Aged

Turkish

IRH Residential Aged Care (ISOMER)

Turkish

Ottoman Village Aged Care

Ukrainian

Kalyna Care

Ukrainian

Tabulam & Templer Homes for the Aged

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Bayswater 8720 1333

DPS Web ID 16361

Cultural Aged Care Home Group Name Vietnamese Estia Health Ardeer

Ardeer 9360 4552

DPS Web ID 16557

Lysterfield 9752 9455

15561

Vietnamese Estia Health Keilor

Keilor Downs 9367 1011

16532

Broadmeadows 9309 7562

15601

Vietnamese Mekong Cairnlea Vietnamese Aged Care

Cairnlea 7378 8188

20883

Delahey 9367 8055

16552

Vietnamese Mekong Keilor East Vietnamese AC

Keilor East 9331 5366

16514

Bayswater 8720 1333

16361

Vietnamese Royal Freemasons Footscray Aged Care

Footscray

16529

Vietnamese Springvale

PHONE (03)

Vietnamese Baptcare Westhaven Community

13 22 78

PHONE (03)

Footscray 1300 176 925 16561 Springvale 9546 6133

16404

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V I C T O R I A 2 019

Culturally appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted

cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all

people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group African

Service Provider Morcare Services

9800 4433

DPS Web ID 38425

Cultural Group ATSI

Service Provider CCHS Packaged Care

Arabic

Just Better Care Melbourne Bayside

9596 2444

38512

ATSI

Community Interlink Home Care

Arabic

MannaCare Community Care

1300 902 023 18319

ATSI

DWECH Home & Community Care Services

Arabic

RusCare Community Care

21812

ATSI

genU Home Care Packages

Arabic

Tend Care

1800 836 322 38423

ATSI

Gippsland Lakes Community Health HCP

5155 8300

19331

Arabic

VASS Aged Care & Disability Support Services

9359 2861

21460

ATSI

Heywood Rural Health Community Care

5527 0555

17962

Asian

Comm Care

Asian

FCCVI Home & Community Care

9803 3504

38435

ATSI

Koori Community Aged Care Program

9383 4244

16498

9687 9011

18997

ATSI

Lyndoch Living Community & Home Care

5561 9375

15834

Asian

MannaCare Community Care

1300 902 023 18319

ATSI

Monash Health Community Support Options

9792 7788

17673

Asian

Morcare Services

9800 4433

38425

ATSI

Northern Health Home Care Packages

9495 3219

16338

Asian

TSC Home & Community Care

9898 5566

38303

ATSI

Peninsula Health Home Care Packages

Assyrian

VASS Aged Care & Disability Support Services

9359 2861

21460

ATSI

Rumbalara Positive Ageing & Disability Serv

ATSI

AccessCare

1300 819 200 17601

ATSI

Rural City of Wangaratta Aged/Com’ty Care

ATSI

annecto at Home Support Grampians Region

1800 266 328 20879

ATSI

Surf Coast Shire Council Aged/Disability Serv

5261 0600

19347

ATSI

annecto at Home Support Loddon Mallee

1800 266 328 17684

ATSI

Village Baxter Homecare Services

5971 6308

21734

ATSI

annecto at Home Support Northern Region

1800 266 328 17652

ATSI

VMCH Home Care Services Barwon Region

1300 650 615 18310

ATSI

annecto at Home Support South Eastern

1800 266 328 17660

ATSI

VMCH Home Care Services Gippsland Region

1300 650 615 17624

ATSI

annecto at Home Support Western Region

1800 266 328 19909

ATSI

VMCH Home Care Services Hume Region

1300 650 615 18324

ATSI

Bass Coast Health HCP (Flexihealth)

17692

ATSI

VMCH Home Care Services Loddon Mallee

1300 650 615 18325

ATSI

Benetas Home Care East

1300 236 382 17577

ATSI

VMCH Home Care Services Southern Metro

1300 650 615 17631

ATSI

Benetas Home Care Gippsland

1300 236 382 17720

ATSI

WDHS Home Care Packages

5551 8306

17621

ATSI

Benetas Home Care North West

1300 236 382 17608

Bosnian

ACCS Barwon

4222 8072

22244

ATSI

Benetas Home Care Rural North West

1300 236 382 17718

Bosnian

ACCS North & West

9689 5811

17683

ATSI

Benetas Home Care South

1300 236 382 17703

Bosnian

ACCS South & East

9791 6000

18170

PHONE (03)

9793 0028

5671 3476

PHONE (03)

9076 6864

DPS Web ID 17599

1300 203 203 17626 5521 7535

21457

1300 558 368 19528

1300 665 781 17706 5822 2866

17638

1300 982 662 17672

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care

V I C T O R I A 2 019

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Cultural Group Bosnian

Service Provider MCWA Home Care Packages

Bosnian

Village Baxter Homecare Services

5971 6308

CALD

Accent Home Care – a division of TTHA

8720 1338

CALD

AccessCare

CALD

alpine@home Community Care Services

CALD

annecto at Home Support Grampians Region

CALD

annecto at Home Support Loddon Mallee

CALD

www.Ag edCareGuide.com.au

Cultural Group CALD

Service Provider PRONIA ACS Eastern/Northern Metro Region

8560 4444

DPS Web ID 22268

21734

CALD

PRONIA ACS Southern/Western Metro Region

9388 9998

18396

21355

CALD

Royal Freemasons Home Care

1800 756 091 17651

1300 819 200 17601

CALD

Rural City of Wangaratta Aged & Com’ty Care

1300 982 662 17672

17634

CALD

SAI Home & Community Care

8785 0999

21002

1800 266 328 20879

CALD

TSC Home & Community Care

9898 5566

38303

1800 266 328 17684

CALD

United Spanish Latin American Welfare HCP

9318 2949

22039

annecto at Home Support Northern Region

1800 266 328 17652

CALD

UnitingAgeWell Loddon Mallee South Home Care

5454 2100

17711

CALD

annecto at Home Support South Eastern

1800 266 328 17660

CALD

Uniting AgeWell North West & Barwon HC

9680 0450

17880

CALD

annecto at Home Support Western Region

1800 266 328 19909

CALD

Uniting AgeWell Southern Home Care

9554 0712

17689

CALD

Auspire Care

1300 433 983 38603

CALD

VASS Aged Care & Disability Support Services

9359 2861

21460

CALD

Baptcare Home Help Barwon South West

13 22 78

17614

CALD

Vision Australia Home Support Services

CALD

Bellarine Community Health HCP

5258 0812

20582

CALD

VMCH Home Care Services Eastern/Northern Metro 1300 650 615 17666

CALD

Bendigo Health Community Care Services

5454 7833

17629

CALD

VMCH Home Care Services Gippsland Region

1300 650 615 17624

CALD

Benetas Home Care East

1300 236 382 17577

CALD

VMCH Home Care Services Hume Region

1300 650 615 18324

CALD

Benetas Home Care Gippsland

1300 236 382 17720

CALD

VMCH Home Care Services Loddon Mallee

1300 650 615 18325

CALD

Benetas Home Care North West

1300 236 382 17608

CALD

VMCH Home Care Services Southern Metro

1300 650 615 17631

CALD

Benetas Home Care Rural North West

1300 236 382 17718

CALD

VMCH Home Care Services Western Metro Region

1300 650 615 18640

CALD

Benetas Home Care South

1300 236 382 17703

CALD

West Wimmera Health Serv Com’ty Options

CALD

Better Living Home Care Packages

1300 307 344 19001

Chinese

Better Living Home Care Packages

CALD

BlueCross Community Services

1300 133 414 17642

Chinese

CCSSCI Home Care Packages

8848 0288

17578

CALD

Bolton Clarke Melbourne At Home Support

1300 334 455 17935

Chinese

Morcare Services

9800 4433

38425

CALD

CCHS Packaged Care

9076 6864

17599

Chinese

TSC Home & Community Care

9898 5566

38303

CALD

Cobden Health Home Care Packages

5595 3100

15835

Croatian

ACCS Barwon

4222 8072

22244

CALD

Cobram District Health Home Care Packages

5871 0900

19002

Croatian

ACCS North & West

9689 5811

17683

CALD

Community Interlink Home Care

1300 203 203 17626

Croatian

ACCS South & East

9791 6000

18170

CALD

FCCVI Home & Community Care

9687 9011

18997

Croatian

At Your Service Home Care

9311 7079

38565

CALD

Fronditha Care Home Care Packages

9552 4100

17596

Croatian

MCWA Home Care Packages

CALD

genU Home Care Packages

1300 558 368 19528

Croatian

Village Baxter Homecare Services

CALD

Hobsons Bay City Council Community Care

9932 1530

17612

Dutch

MiCare Home Care Packages Eastern/Northern

1300 064 064 18308

CALD

Iris Manor Home Care Packages

9813 8566

16185

Dutch

MiCare Home Care Packages Latrobe/Gippsland

1800 642 273 17681

CALD

Like Our Own

1800 687 696 38470

Dutch

MiCare Home Care Packages Southern/Western

1800 642 273 17573

CALD

mecwacare Home Care Packages

1800 163 292 17917

Dutch

Sacred Heart Local

8530 8300

17603

CALD

Mercy Health Home Care Serv NW Metro (Parkville)

9385 9444

18984

Egyptian

Village Baxter Homecare Services

5971 6308

21734

CALD

Mercy Health Home Care Services Eastern Metro

9722 4600

17580

European

Accent Home Care – a division of TTHA

8720 1338

21355

CALD

Mercy Health Home Care Services Gippsland Region

5133 0277

17640

European

Better Living Home Care Packages

CALD

Mercy Health Home Care Services Hume Region

5831 3000

19963

European

Comm Care

CALD

Mercy Health Home Care Services Southern Metro

8768 6100

17604

European

MCWA Home Care Packages

CALD

Merri Health Home Care Packages

1300 637 744 19329

European

RusCare Community Care

9793 0028

21812

CALD

MiCare Home Care Packages Eastern/Northern

1300 064 064 18308

Filipino

At Your Service Home Care

9311 7079

38565

CALD

MiCare Home Care Packages Latrobe/Gippsland

1800 642 273 17681

Filipino

FCCVI Home & Community Care

9687 9011

18997

CALD

MiCare Home Care Packages Southern/Western

1800 642 273 17573

Filipino

Just Better Care Melbourne Bayside

9596 2444

38512

CALD

Monash Health Community Support Options

9792 7788

17673

Filipino

Village Baxter Homecare Services

5971 6308

21734

CALD

Moonee Valley City Council Aged/Disibility Serv

9243 8748

17633

Fmr Yugoslavian MCWA Home Care Packages

1800 988 767 22041

CALD

Northern Health Home Care Packages

9495 3219

16338

French

Tend Care

1800 836 322 38423

CALD

PCCV Home Care Packages

9569 4020

17576

German

Accent Home Care – a division of TTHA

DPS Web ID 1800 988 767 22041 PHONE (03)

5755 0142

PHONE (03)

1300 847 466 17632

5391 4371

17708

1300 307 344 19001

1800 988 767 22041 5971 6308

21734

1300 307 344 19001 9803 3504

38435

1800 988 767 22041

8720 1338

21355

www.Ag edCareGuide.com.au

V I C T O R I A 2 019

Cultural Group German

Service Provider alpine@home Community Care Services

German

Better Living Home Care Packages

Greek

Fronditha Care Home Care Packages

9552 4100

Greek

Just Better Care Melbourne Bayside

9596 2444

Greek

MannaCare Community Care

Greek

Mercy Health HC Serv Northern Metro Region

Greek

241

DPS Web ID 17634

Cultural Group LGBTIQ

Service Provider annecto at Home Support Western Region

DPS Web ID 1800 266 328 19909

1300 307 344 19001

LGBTIQ

At Home Services Feros Care Grampians

1300 763 583 21152

17596

LGBTIQ

At Home Services Feros Care Western Metro

1300 763 583 21151

38512

LGBTIQ

Bass Coast Health HCP (Flexihealth)

1300 902 023 18319

PHONE (03)

5755 0142

PHONE (03)

5671 3476

17692

LGBTIQ

Benetas Home Care East

1300 236 382 17577

17590

LGBTIQ

Benetas Home Care Gippsland

1300 236 382 17720

MiCare Home Care Packages Eastern/Northern

1300 064 064 18308

LGBTIQ

Benetas Home Care North West

1300 236 382 17608

Greek

MiCare Home Care Packages Latrobe/Gippsland

1800 642 273 17681

LGBTIQ

Benetas Home Care Rural North West

1300 236 382 17718

Greek

MiCare Home Care Packages Southern/Western

1800 642 273 17573

LGBTIQ

Benetas Home Care South

1300 236 382 17703

Greek

PRONIA ACS Eastern/Northern Metro Region

8560 4444

22268

LGBTIQ

Bolton Clarke Melbourne At Home Support

1300 334 455 17935

Greek

PRONIA ACS Southern/Western Metro Region

9388 9998

18396

LGBTIQ

CCHS Packaged Care

Greek

Royal Freemasons Home Care

1800 756 091 17651

LGBTIQ

genU Home Care Packages

Greek

Village Baxter Homecare Services

21734

LGBTIQ

Grampians Community Health AC Services

5358 7400

17675

Indian

MannaCare Community Care

1300 902 023 18319

LGBTIQ

Hepburn Health Serv Home Care Packages

5321 6596

20247

Indian

Morcare Services

9800 4433

38425

LGBTIQ

Like Our Own

1800 687 696 38470

Indian

SAI Home & Community Care

8785 0999

21002

LGBTIQ

MCWA Home Care Packages

1800 988 767 22041

Indo-Chinese TSC Home & Community Care

9898 5566

38303

LGBTIQ

Mercy Health Home Care Services Southern Metro

Italian

alpine@home Community Care Services

5755 0142

17634

LGBTIQ

Merri Health Home Care Packages

Italian

At Your Service Home Care

9311 7079

38565

LGBTIQ

Monash Health Community Support Options

9792 7788

17673

Italian

Better Living Home Care Packages

1300 307 344 19001

LGBTIQ

Northern Health Home Care Packages

9495 3219

16338

Italian

COASIT Home Care Packages

17661

LGBTIQ

Peninsula Health Home Care Packages

1300 665 781 17706

Italian

MCWA Home Care Packages

1800 988 767 22041

LGBTIQ

Rural City of Wangaratta Aged & Com’ty Care

1300 982 662 17672

Italian

Mercy Health HC Serv Northern Metro Region

17590

LGBTIQ

United Spanish Latin American Welfare HCP

9318 2949

22039

Italian

Royal Freemasons Home Care

1800 756 091 17651

Italian

RusCare Community Care

Italian

Tend Care

Italian

Village Baxter Homecare Services

5971 6308

Jewish

Jewish Care In-Home Services

Jewish

9244 0900

5971 6308

9349 9000 9244 0900

9076 6864

17599

1300 558 368 19528

8768 6100

17604

1300 637 744 19329

LGBTIQ

Uniting AgeWell Loddon Mallee South Home Care

5454 2100

17711

21812

Macedonian

ACCS Barwon

4222 8072

22244

1800 836 322 38423

Macedonian

ACCS North & West

9689 5811

17683

21734

Macedonian

ACCS South & East

9791 6000

18170

8517 5999

20298

Macedonian

MCWA Home Care Packages

Just For U Care

9578 3024

21830

Macedonian

RusCare Community Care

9793 0028

21812

Jewish

RusCare Community Care

9793 0028

21812

Malaysian

TSC Home & Community Care

9898 5566

38303

Korean

Morcare Services

9800 4433

38425

Maltese

At Your Service Home Care

9311 7079

38565

Korean

RusCare Community Care

9793 0028

21812

Maltese

Baptcare Home Help Northern Metro

13 22 78

17583

Latin American MiCare Home Care Packages Eastern/Northern

1300 064 064 18308

Maltese

Baptcare Home Help Western Metro

13 22 78

17716

Latin American MiCare Home Care Packages Latrobe/Gippsland

1800 642 273 17681

Maltese

MCWA Home Care Packages

Latin American MiCare Home Care Packages Southern/Western

1800 642 273 17573

Maltese

RusCare Community Care

9793 0028

1800 988 767 22041

1800 988 767 22041 9793 0028

21812

Latin American United Spanish Latin American Welfare HCP

9318 2949

22039

Maltese

VMCH Home Care Services Western Metro Region

Latvian

RusCare Community Care

9793 0028

21812

Muslim

RusCare Community Care

9793 0028

21812

Lebanese

RusCare Community Care

9793 0028

21812

NESB

Accent Home Care – a division of TTHA

8720 1338

21355

Lebanese

VASS Aged Care & Disability Support Serv

9359 2861

21460

NESB

AMCS Home Care Packages

8371 2336

20697

LGBTIQ

Accent Home Care – a division of TTHA

8720 1338

21355

NESB

annecto at Home Support Loddon Mallee

1800 266 328 17684

LGBTIQ

AccessCare

1300 819 200 17601

NESB

annecto at Home Support South Eastern

1800 266 328 17660

LGBTIQ

AMCS Home Care Packages

20697

NESB

Arcare HCP South Melbourne Region

1300 298 728 19264

LGBTIQ

annecto at Home Support Grampians Region

1800 266 328 20879

NESB

Baptcare Home Help Barwon South West

LGBTIQ

annecto at Home Support Loddon Mallee

1800 266 328 17684

NESB

Bellarine Community Health HCP

LGBTIQ

annecto at Home Support Northern Region

1800 266 328 17652

NESB

Benetas Home Care East

1300 236 382 17577

LGBTIQ

annecto at Home Support South Eastern

1800 266 328 17660

NESB

Benetas Home Care Gippsland

1300 236 382 17720

8371 2336

1300 650 615 18640

13 22 78

17614

5258 0812

20582

V I C T O R I A 2 019

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www.Ag edCareGuide.com.au

Cultural Group NESB

Service Provider Benetas Home Care North West

DPS Web ID 1300 236 382 17608

Cultural Group Russian

Service Provider Royal Freemasons Home Care

NESB

Benetas Home Care Rural North West

1300 236 382 17718

Russian

RusCare Community Care

NESB

Benetas Home Care South

1300 236 382 17703

Serbian

MCWA Home Care Packages

NESB

CCHS Packaged Care

9076 6864

17599

Singaporean

TSC Home & Community Care

9898 5566

38303

NESB

Fronditha Care Home Care Packages

9552 4100

17596

Slavic

ACCS Barwon

4222 8072

22244

NESB

Iris Manor Home Care Packages

9813 8566

16185

Slavic

ACCS North & West

9689 5811

17683

NESB

Just For U Care

9578 3024

21830

Slavic

ACCS South & East

9791 6000

18170

NESB

Like Our Own

1800 687 696 38470

Slavic

MCWA Home Care Packages

NESB

Mercy Health Home Care Services Eastern Metro

9722 4600

17580

South Asian

RusCare Community Care

9793 0028

21812

NESB

Mercy Health Home Care Services Gippsland Region

5133 0277

17640

South Asian

TSC Home & Community Care

9898 5566

38303

NESB

Mercy Health Home Care Services Hume Region

5831 3000

19963

Spanish

Sacred Heart Local

8530 8300

17603

NESB

MiCare Home Care Packages Eastern/Northern

1300 064 064 18308

Spanish

United Spanish Latin American Welfare HCP

9318 2949

22039

NESB

MiCare Home Care Packages Latrobe/Gippsland

1800 642 273 17681

Sri Lankan

Arcare HCP South Melbourne Region

NESB

MiCare Home Care Packages Southern/Western

1800 642 273 17573

Sri Lankan

SAI Home & Community Care

NESB

Monash Health Community Support Options

9792 7788

17673

Turkish

MCWA Home Care Packages

NESB

Northern Health Home Care Packages

9495 3219

16338

Turkish

VASS Aged Care & Disability Support Services

NESB

United Spanish Latin American Welfare HCP

9318 2949

22039

Ukrainian

MCWA Home Care Packages

NESB

VASS Aged Care & Disability Support Services

9359 2861

21460

Ukrainian

RusCare Community Care

9793 0028

21812

Polish

At Your Service Home Care

9311 7079

38565

Vietnamese

AVWA Home Care Services East & South

9546 2699

38615

Polish

Just Better Care Melbourne Bayside

9596 2444

38512

Vietnamese

AVWA Home Care Services North

9428 9078

18976

Polish

PCCV Home Care Packages

9569 4020

17576

Vietnamese

AVWA Home Care Services West

9396 1922

17705

Polish

RusCare Community Care

9793 0028

21812

Vietnamese

Royal Freemasons Home Care

Russian

Just Better Care Melbourne Bayside

9596 2444

38512

Vietnamese

TSC Home & Community Care

Russian

MCWA Home Care Packages

PHONE (03)

DPS Web ID 1800 756 091 17651 PHONE (03)

9793 0028

21812

1800 988 767 22041

1300 298 728 19264 8785 0999

21002

1800 988 767 22041 9359 2861

21460

1800 988 767 22041

1800 756 091 17651 9898 5566

38303

1800 988 767 22041

In Home Care Services See Definition of Terms pages 162 -163

(Advertisers only)

PHONE (03)

ACP Health

9720 3883

AMCS Home Care Services

8371 2336

Arcare Home Care Privately Funded Services

1300 298 728

Aveo Freedom Care at Home

1300 859 656

Bartay Agency

5427 0338

BASScare Social Support Services

9880 4700

Benetas Home Care East

1300 236 382

Benetas Home Care Gippsland

1300 236 382

Benetas Home Care North West

1300 236 382

Benetas Home Care Rural North West

1300 236 382

Benetas Home Care South

1300 236 382

BlueCross Home Care

1300 133 414

www.Ag edCareGuide.com.au

CHS PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & i s Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal

V I C T O R I A 2 019

Notes Note 1

99 999999999 Note 2 999 99 9 999 9999999999999 9 9 99999999 9 9 99 Includes meal delivery service 9999 99999 999 999 99999 999 Note 3 9999 99999 999 999 99999 999 Note 3 9999 99999 999 9999999999 999

Note: 1. Referral service for health related therapeutic massage as part of in home care 2. Servicing aged/financially disadvantaged LGBTIQ & NESB clients

DPS Web Advert Page ID 133 19334 20697 IFC-1 17897 124-125 21840 27 18313 80 20282 77 17577 77 17720 77 17608 77 17718 77 17703 25, 128D, OBC 18322

3. Includes services for Veterans’ through VHC & DVA

V I C T O R I A 2 019

See Definition of Terms pages 162 -163

(Advertisers only)

PHONE (03)

Brotherhood Aged Care - Care at Home

1300 147 147

Care Connect

1800 370 575

Care With Quality

9572 9300

COASIT Home Care Services

9349 9000

COASIT Social Support/Planned Activity Groups

9349 9000

Colbrow Homecare Glen Eira City Council Community Services Guardian Network Home Care Services healthAbility Home Care Services HenderCare

1300 331 103 9524 3333 1300 932 273 9430 9100 1300 764 433

Home Instead Senior Care Geelong

8594 4336

Home Instead Senior Care Melb Blackburn/Eastern

9877 3773

Home Instead Senior Care Melb Inner South & Bayside 9576 8545 Home Instead Senior Care Melb Maidstone/Western

9317 5204

Home Instead Senior Care Melb Outer East/Glen Waverley 9754 4861 Home Instead Senior Care Melbourne Inner East

9913 7710

Home Instead Senior Care Melbourne Inner North

9386 5530

Home Instead Senior Care Melbourne Outer North East 9439 6676 Jewish Care In-Home Services

8517 5999

Just Better Care

1300 587 823

KinCare

1300 733 510

mecwacare Home Nursing & Care Nth West Metro

9325 5500

mecwacare Home Nursing & Care Sth East Metro

8573 4999

mecwacare Home Nursing & Care Sth East Region

5941 5454

mecwacare Home Nursing & Care Sth West Region

5333 0900

mecwacare Home Nursing & Care Serv Melbourne

9568 9733

mecwacare Home Nursing & Care Serv Nillumbik

9433 3363

Mercy Health Home Care Serv Barwon Region (Colac)

5233 5603

Mercy Health Home Care Serv Barwon Region (Geelong) 5240 7300 Mercy Health Home Care Services Eastern Metro Region 9722 4600 Mercy Health Home Care Services Gippsland Region

5133 0277

Mercy Health Home Care Services Grampians Region

5331 4478

Mercy Health Home Care Services Hume Region

5831 3000

Mercy Health Home Care Serv Loddon Mallee Region

5831 3000

Mercy Health Home Care Serv Nth West Metro (Parkville) 9385 9444 Mercy Health Home Care Serv Nth West Metro (Preston) 9244 0900

Notes

CHS

In Home Care Services

PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe Per &/or rvision s on Pal Pha al Care liative rma Care Res ceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal

www.Ag edCareGuide.com.au

9 999999 9 999 9999 999999999 Includes ATSI, CALD & LGBTIQ clients 9 9 9999 999 Note 1 99 9 99 9 999 9 9 999999999 999 9 99 99 9 99 Includes meal delivery service 999999999 999 99999999 9999 999 999999999 Note 2 999 9999 999 Note 3 999 9999 999 Note 3 999 9999 999 Note 3 999 9999 999 Note 3 999 9999 999 Note 3 999 9999 999 Note 3 9 9 9999 999 Note 3 999 9999 999 9 9 99999 999 999 99999 999 24 hour care available 9999 99999 999 Includes transition care services 99999999999999 99999999999999 99999999999999 9999999999999 9999999999999 9999999999999 9999 999999999 Note 4 9999 999999999 Note 4 999 999999999 Note 4 999 99999 999 Note 4 999 999999999 Note 4 999 999999999 Note 4 999 999999999 Note 4 9999 999999999 Note 4 999 999999999 Note 4

Note: 1. Includes overnight respite service & 24 hour care 2. Includes services for Veterans’ through VHC & DVA and clients with mental health issues

243

DPS Web Advert Page ID 160D 17584 35 17609 20 20565 92 21739 92 21740 28 20268 157 21770 21 20711 227 21726 22 21741 37 20240 37 20864 37 20870 37 20865 37 20867 37 20866 37 22259 37 38530 95 20298 17 19815 30 16051 9 19964 9 21526 9 17918 9 20869 9 19965 9 22257 26, 70-71 20606 26, 70-71 19238 26, 70-71 17580 26, 70-71 17640 26, 70-71 17641 26, 70-71 19963 26, 70-71 20872 26, 70-71 18984 26, 70-71 18334

3. Companionship & errand services also available 4. Includes services for Veterans’ through VHC & DVA

Aged Care Navigators

If you or somebody you know needs help to understand and navigate the aged care system you can call Elder Rights Advocacy on free call 1800 700 600 from anywhere in Victoria or (03) 9602 3266.

Elder Rights Advocacy

Picture from an Islander old COTA ad forandexample only DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning ATSI Aboriginal, Torres Strait CALD Culturally Linguistically Diverse NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

V I C T O R I A 2 019

www.Ag edCareGuide.com.au

PF Priv unded ate Se Dem ly Fun rvices ent ded Dom ia Ca Servi re ces es Hea tic Ass ista lth Hom Servic nce e M es Mea ainte nan ls Med &/or S ce / Ga icat hopp rden ing Nur ion S ing sing upe r v & i s Per / son or Pal ion Pha al Care liative rm Care Res aceuti pite cal D Soc Care elive ry ial & Tran /or R e spo c rt reatio nal

244

In Home Care Services

DPS Web Advert Page ID 26, 70-71 17590

(Advertisers only)

PHONE (03)

CHS

See Definition of Terms pages 162 -163

Mercy Health Home Care Serv Northern Metro Region

9244 0900

999 26, 70-71 999 999999999 Note 1 26, 70-71 999 999999999 Note 1 43, 85, 90 99 9 99 9 999 Includes CALD clients 2 999 999 9 999 122 9999999999999 52-53, 63 9 999999999999 72 999 999 99999 Note 2 38 999 99999 999 38 999 99999 999 38 999 99999 999 38 999 99999 999 38 999 99999 999 38 999 99999 999 38 999 99999 999 38 999 999 9 999 38 999 99999 999 38 999 99999 999 193D 999999999 999 116-117 9 9 31 9 999999 99999 9 999999 99999 Includes ATSI clients in northern metro area 31 62 999 99 9 999 Note 3 62 9 9

Mercy Health Home Care Serv South East Metro Region 8530 6999 Mercy Health Home Care Serv Southern Metro Region MiCare Home Care Services

8768 6100 1800 642 273

Omni-Care

9484 8102

Parkglen Home Care Services

9798 1633

Regis Home Care Eastern Metro

1300 188 740

Salvation Army Aged Care Home & Com'ty Care

9311 7677

Simply Helping Bayside Peninsula

9574 0924

Simply Helping Central Highlands & Djerriwarrh

5341 8046

Simply Helping Eastern & Greater Eastern Melb

9735 5348

Simply Helping Geelong & Barwon

5261 4808

Simply Helping Gippsland South & West

9799 4676

Simply Helping Goulburn Valley

5795 1635

Simply Helping Inner & South East Melbourne

9574 0924

Simply Helping Loddon Mallee

5381 0990

Simply Helping North East Melbourne

9438 1595

Simply Helping South West

5381 2076

St Vincent’s Care Services Com’ty Living Melbourne 1800 778 767 Uniting AgeWell Carer Respite Services

1300 783 435

VincentCare HCP Program Hume Region

5831 1840

VincentCare HCP Program Metro Region

9321 2912

VMCH Privately Funded Home Care Services

1300 484 552

VMCH South East Flexible Respite Service 5945 3838 Note: 1. Includes services for Veterans’ through VHC & DVA 2. Includes access to mobility equipment & assistive technology

Notes Note 999999999 1

18510 17604 20558 16036 21697 21584 17671 21876 21880 21877 21881 21882 21883 21878 20278 21879 21884 21964 21522 21462 19905 20859 17606

3. Overnight services available; please enquire regarding locations serviced

www.Ag edCareGuide.com.au

See Definition of Terms pages 162 -163 (Advertisers only)

Bendigo Health Social Support Groups Benetas Bateman House Respite Services Benetas Hurlingham Respite Services Benetas Kilby House Respite Services Benetas St Laurence Court Day Respite Service BlueCross Ivanhoe Day Respite Centre BlueCross Livingstone Gardens Day Respite Centre Brotherhood Aged Care - Social Connection Hubs

SUBURB

PHONE (03)

CHS

Centre Based Care (CBC)

PF Dem unded Se en Me tia Ca rvice als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp o

V I C T O R I A 2 019

Notes

9 9999999 Note 1 Williamstown 1300 236 382 9 99 9999 Frankston 1300 236 382 9 99 9999 Glenroy 1300 236 382 9 99 9999 California Gully 1300 236 382 9 999 Note 2 Ivanhoe 8846 3508 99999 Vermont South 8846 3500 99999 Fitzroy 1300 147 147 9 9999999 Note 3 Kennington 5454 7833

Note: 1. Phone: (03) 5454 7833 - Bendigo or (03) 5018 7301 - Mildura 2. Fee applicable for some services; please enquire about days of opening

DPS Web Advert Page ID 34 17629 77 16142 77 17955 77 17956 77 16140 25, 128D, OBC 38515 25, 128D, OBC 21478 160D 21737

3. Servicing frail aged clients & their carers at several locations in Carrum Downs, Fitzroy & Frankston

V I C T O R I A 2 019

See Definition of Terms pages 162 -163 (Advertisers only)

Canterbury Centre COASIT Knox Centre Based Care COASIT Social Support/Planned Activity Groups COASIT Whitehorse Centre Based Care Glen Eira City Council Social Support Program Grossard Court Day Respite Program healthAbility Social Support Groups Jewish Care Active Living Centre Maranoa House Marwal Centre mecwacare Barry Fenton Centre mecwacare Fisher Street Centre mecwacare Rivendell House Medical & Aged Care Group Day Program Mercy Health Respite Services Lynbrook Mercy Health Respite Services Macleod Mercy Health Respite Services Shepparton MiCare Chinese Social Support Group Knox MiCare Chinese Social Support Group Monash MiCare Multicultural & Chinese Social Support Group MiCare Multicultural & Dutch SSG Carrum Downs MiCare Multicultural & Dutch SSG Kilsyth MiCare Social Support Groups Frankston & Rye Uniting AgeWell Carer Respite Services Uniting AgeWell Girrawheen Centre Uniting AgeWell Hawthorn Centre Uniting AgeWell Kalkee Centre Uniting AgeWell Kangerong Centre Uniting AgeWell Kingsville Centre Uniting AgeWell Mingara Centre Uniting AgeWell Noble Park Centre (Scott Club) Uniting AgeWell Seven Hills Com’ty Respite House Uniting AgeWell Social Support Services Uniting AgeWell Strath-Haven Day Respite Centre VMCH Carinya Dementia Respite Service VMCH Kialla House Community Respite Service VMCH Multicultural Wellness Centre VMCH South East Flexible Respite Service VMCH White Road Day Respite Service

SUBURB

PHONE (03)

CHS

Centre Based Care (CBC)

PF Dem unded Se en Me tia Ca rvice als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

www.Ag edCareGuide.com.au

Notes

9 9 Coburg 9349 9000 9 Burwood East 0488 467 831 9 Caulfield 9524 3333 9

245

DPS Web Advert Page ID 80 17899

9 999 92 9 999 9 999 Some services are only available on certain days 92 92 9 999 157 9 9 Cowes 5951 2020 25, 128D, OBC 99 9999 Note 1 Eltham 9430 9100 9 99 999 227 Melbourne 8517 5400 9 99 Subsidies can be provided for transport 95 999 Canterbury 8809 4979 9 99 80 999 North Balwyn 9819 7194 9 80 9 99 Malvern East 9564 5100 9 99 9999 9 Malvern East 9572 9000 9 9 99 Day service for clients with disabilities Pakenham 5941 2315 9 9 9 9999 Victoria 9428 2800 Fee for service applicable 161D 999999 Lynbrook 9797 3900 9 99 999 26, 70-71 Macleod 9432 4350 9 999999 Servicing northern metropolitan area 26, 70-71 Shepparton 5831 3000 9 99 9999 26, 70-71 Wantirna South 0410 799 771 9 43, 85, 90 9 9 Servicing aged CALD clients Frankston 0409 402 981 9 43, 85, 90 9 9 Servicing aged CALD clients Bentleigh East 0409 402 981 9 Servicing aged CALD clients in Glen Eira LGA 43, 85, 90 9 9 Carrum Downs 9728 7411 9 999 99 Servicing aged CALD clients 43, 85, 90 Kilsyth 9728 7411 9 99 99 Servicing aged CALD clients in Yarra Ranges LGA 43, 85, 90 Frankston 0409 402 981 9 43, 85, 90 9 9 Servicing aged CALD clients Victoria 1300 783 435 9 116-117 99 Note 2 Brighton 9596 0347 9 99 116-117 999 Hawthorn 9815 0155 9 99 116-117 99 Belmont 5243 1746 9 99 116-117 999 Box Hill 9898 7405 9 99 116-117 99 Kingsville 9680 0400 9 99 116-117 999 Forest Hill 9845 3113 9 999 99 116-117 Noble Park 9554 0717 9 99 116-117 999 White Hills 5434 3030 9 116-117 9 9999 Note 3 Victoria 1300 783 435 9 99 9999 116-117 Bendigo 5434 3000 9 99 9999 Overnight respite available 116-117 Lysterfield 9752 7700 9 99 9999 Overnight respite available 62 Kialla 1300 971 972 9 62 9 9999 Wantirna South 9800 7255 62 99 999 Please enquire about transport services Pakenham 5945 3838 9 62 9 999 Wantirna South 9800 7210 9 99 9999 Servicing CALD clients 62 Canterbury 9880 4709

Rowville 0488 467 831

Note: 1. Services available Monday, Wednesday and Friday 2. Overnight respite service available in Uniting AgeWell Residential Facilities

21746 21740 21747 21770 21540 21727 19328 17900 20281 19959 19958 19966 20566 18497 20248 21352 21825 21824 21822 16399 16255 21823 21522 17879 17870 18350 17883 17881 19355 17887 19014 21524 15634 19908 20604 21362 17606 16359

3. Overnight respite available one weekend per fortnight

Day Therapy Centres SUBURB

Access Health & Community Ashburton Access Health & Community Balwyn North Access Health & Community Doncaster Access Health & Community Hawthorn ACES Planned Activity Group Albury Wodonga Health Community Allied Health Australian Unity Mornington Wellbeing Centre Balwyn Evergreen Centre Health Services Baptcare Westhaven Day Centre BCH Allied Health & Therapy Services Greensborough BCH Allied Health & Therapy Services West Heidelberg Bellarine Community Health Com’ty Wellness Program Bendigo Health Allied Health Groups Boort District Health Staying Strong Program Canterbury Centre Carrington Health Day Therapy Centre CBCHS Mentone CBCHS Parkdale CCHS Adult Physical Exercise Programs City of Casey Community Care Connect Health & Community Health Services Corryong Health Allied Health Services Donwood Community Centre & Physiotherapy Serv DPV Health Broadmeadows DPV Health Craigieburn DPV Health Meadow Heights Eastern Health Allied Health Services EMDH Day Therapy Services Euroa Health Allied & Community Health Services genU Eric Hart Day Therapy Centre Gippsland Lakes Com’ty Health Allied Health Services healthAbility Day Therapy Centre Hepburn Health Service Allied Health Programs Jewish Care Active Living Centre Kerang District Health Physical Maintenance Program

PHONE (03)

Notes

DPS Web Advert Page ID 22083

9999 9 999 9 Psychology & counselling available Doncaster East 9810 3000 9 9 9 9 9 9 Psychology & Diabetes education available Hawthorn 8841 3000 9 999999 Brunswick East 9383 4244 9 9 9 9 9 9 9 9 9 9 Includes services for non ATSI clients Albury (02) 6058 1800 9 9999999 Mornington 1300 282 604 14-15 9 Balwyn 9836 9681 Includes audiology services 9 99 Sunshine 13 22 78 9 Greensborough 9433 5111 9 999 9 Heidelberg West 9450 2000 9 999 9 Point Lonsdale 5258 0812 9 9 9 9 9 9 9 Includes Continence Nursing Kennington 5454 7833 9 9 9 9 9 9 9 9 9 9 Note 1 34 Boort 5451 5200 9 9 9 Canterbury 9880 4709 80 999 Box Hill 9890 2220 9 9999 9 Mentone 9581 8500 9 9 9 9 9 9 9 Includes hydrotherapy services Parkdale 8587 0200 9 9 9 9 9 9 Includes hydrotherapy services Caulfield 9076 6776 9 9 9 9 9 9 9 9 Note 2 Narre Warren 9705 5444 9 Includes counselling services Bentleigh East 9575 5333 9 9 9 9 9 9 9 9 Note 3 Corryong (02) 6076 3200 99999 9 Croydon 9845 8500 Note 4 9 Broadmeadows 1300 234 263 99 999 99 Craigieburn 1300 234 263 9 999 9 Meadow Heights 1300 234 263 9 9999 9 Healesville 1300 130 381 9 9 9 9 9 9 9 9 9 Note 5 Edenhope 5585 9800 9 Note 6 9 Euroa 5795 0224 Includes hydrotherapy services 9999 Lara 5220 8472 Includes hydrotherapy services 9 999 Lakes Entrance 5155 8367 999999999 Eltham 9430 9100 227 9 9999 9 Daylesford 5321 6596 9 9 9 9 9 9 9 9 Additional location at 69 Service St, Clunes Melbourne 8517 5400 95 9999 9 Kerang 5450 9278 9 9 9 9 9 9 9 Note 7 Ashburton 9810 3000

Diabetes education available

Balwyn North 8841 3000

Note: 1. Additional location at Mildura - phone: (03) 5018 7301 2. Includes Diabetes education & hydrotherapy services 3. Includes Diabetes education & counselling services 4. Service via referral only; transport available for a small fee - phone (03) 9870 7822

ATSI Aboriginal, Torres Strait Islander

www.Ag edCareGuide.com.au

Com ple Die ment titia ar y Div n & Nu Therap ersi triti ist Exe onal Th onist rcis e ra Occ e Thera pist upa p is Phy tional t siot The Pod herap rapist ist iatr Reg ist iste Soc red Nu ial W rse Spe orker e ch The rap ist

V I C T O R I A 2 019

246

38575 22082 38574 16498 22248 21180 22051 19327 22194 22193 38619 17629 15639 17899 38521 17982 22157 22274 22159 22064 15880 22211 22188 22187 22078 38545 15531 19326 15817 19331 21754 20247 19328 15623

5. Includes hydrotherapy services; additional location at 2475 Warburton Hwy, Yarra Junction 6. Services at several locations in Edenhope, Harrow & Aspley 7. Includes hire of mobility equipment & assistive technology

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

V I C T O R I A 2 019

www.Ag edCareGuide.com.au

Day Therapy Centres SUBURB

LCH Staying Active Groups Link Health & Community Chadstone Link Health & Community Clayton Link Health & Community Glen Waverley

PHONE (03)

Clayton 1300 552 509 Glen Waverley 1300 552 509

Link Health & Community Oakleigh Recreation Centre

Oakleigh 1300 552 509

Macedon Ranges Health Therapy Services

Gisborne 5428 0300 Doncaster 1300 902 023

Marwal Centre

North Balwyn 9819 7194

MDHS Wellness & Support Centres

Maryborough 5461 0333

mecwacare Barry Fenton Centre

Malvern East 9564 5100

Melton City Council Ageing Well Groups

Melton 9747 7200

Mercy Health Wellness Centre Preston

Preston 1300 478 776

Monash Health Aphasia Support Program

Cheltenham 1300 342 273

Monash Health Social Support Program Cranbourne

Cranbourne 1300 342 273

NDCH Com’ty Nursing, Allied Health & NDIS Services

Kerang 5451 0200

Orbost Regional Health Centre Based Care

Orbost 5154 6634

Regis Home Care Eastern Metro

Blackburn South 1300 188 740

Regis Inala Village Day Therapy Centre

Blackburn South 9895 5277

Royal Freemasons Footscray Day Therapy Centre

Footscray 9452 2307

Royal Freemasons Springtime Day Therapy Centre

Sydenham 9452 2307

Royal Freemasons Wellness Service

Melbourne 9452 2307

South West Healthcare Allied Health Services St Vincent’s Care Services Eltham Day Therapy Centre

Warrnambool 5563 4000 Eltham 1800 778 767

Sunbury Community Health Allied Health Services

Sunbury 9744 4455

Uniting AgeWell Allied Health & Therapy Services

Victoria 1300 783 435

Uniting AgeWell Hawthorn Centre

Hawthorn 9815 0155

Uniting AgeWell Noble Park Centre

Noble Park 9554 0717

Uniting AgeWell Oakleigh Centre

Oakleigh 9568 0466

Uniting AgeWell Preston Centre

Preston 9416 8433

Uniting AgeWell Strathdon Centre Forest Hill

Forest Hill 9845 3114

VincentCare Wellbeing Centre

Blackburn 9878 1051

Violet Town Bush Day Therapy Centre VMCH Rehabilitation Centre WDHS Physical Activity & Social Support Group

9 9 9 9 9 9

Chadstone 1300 552 509

Oakleigh 1300 552 509

Violet Town 5798 1324 Wantirna South 1300 919 850 Hamilton 5551 8540

Note: 1. Includes Diabetes education; hydrotherapy services at 626 Waverley Rd, Glen Waverley 2. Transport services only available in exceptional circumstances 3. Services at several locations in Avoca, Dunolly & Maryborough 4. Includes planned activity groups, meals & social activities 5. Services at several locations in Caroline Springs, Melton & Melton South 6. Inclues Tai Chi, falls prevention, strength & balance groups, rehabilitation gymnasium

ATSI Aboriginal, Torres Strait Islander OT Occupational Therapist

DPS Web Advert Page ID 15703

999999 9 9 9 9 9 9 Includes services for Aphasia clients 9 9 9 9 9 9 Includes services for Parkinson’s clients 9 9 9 9 9 9 Note 1 99999 9 99999 9 9999999 Note 2 9999 80 9 9 9 9 9 9 9 9 9 Note 3 Note 4 9 9 Note 5 9 Note 6 26, 70-71 9 9 99 9 9999 9 9 999 999 52-53, 63 9 Includes rehabilitation services 52-53, 63 9 Transport & OT home visits also available 99999 9 99999 9 Transport & OT home visits also available 9 9999999 193D 9 9999 9 9 9 9 9 9 9 Note 7 Note 8 116-117 9999 Note 8 116-117 9 999 Note 8 116-117 9999 Note 8 116-117 9 999 Note 8 116-117 999 9 Note 8 116-117 9999 31 99 9 Note 9 Note 10 9 999 62 99 9999 9 9 9 9 9 9 9 9 9 Note 11

Lorne 5289 4316

Link Health & Community Oakleigh

MannaCare Doncaster Rehabilitation Services

Notes

247

38534 38535 38536 38537 38538 38527 18135 20281 38622 19959 21783 21078 22205 22204 22142 38554 21584 20874 22253 16566 16429 18180 16337 22254 21520 17870 17887 17872 17871 17873 17925 15914 17687 38608

7. Services at several locations in Gisborne & Sunbury; includes hydrotherapy & services for ATSI clients 8. Includes seniors gym, Parkinson’s & rehab exercise groups, massage, stroke/balance/wellness & strength programs 9. Includes Tai Chi, falls & balance classes, services for Parkinson’s & stroke clients 10. Some services are visiting services only 11. Includes support for carers & clients with Parkinsons, arthritis/continence issues

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

V I C T O R I A 2 019

248

Products & Services

PHONE (03)

Advert Page

DPS Web ID

ACTIVITIES & RECREATION Care With Quality - Getaways Colbrow Respite for Carers

Products & Services

PHONE (03)

Advert Page

DPS Web ID

9830 1895

37866

CLINICAL CARE 9572 9300

37723

Benetas In Home Nursing & Support

1300 331 103

38051

Colbrow Nursing & Palliative Care

1300 331 103

38050

Guardian Network Nursing/Palliative Care

1300 932 273

38047

37273

ADVOCACY & INFORMATION ACP Placements

9720 3883

133

37079

KinCare Nursing

1300 733 510

Bellarine Financial Solutions

5259 9871

140

38164

Mercy Health Community Nursing Service

1300 478 776 26, 70-71 37857

1300 442 383

134

38000

VMCH Specialist Aged Community Nursing

1300 919 850

8566 8409

38577

CULTURE & ETHNICITY

COTA Membership

1300 140 050

37463

Lifeview Residential Care - Diversity & Inclusion

COTA Victoria Inform/Serv for Victorians aged 50+

1300 135 090

130

38110

EDUCATION & TRAINING

Dementia Support Australia

1800 699 799

153

37235

Omni-Care Training

Elder Rights Advocacy

9602 3066

129

37100

END OF LIFE

Elder Rights Advocacy Community Visitors Scheme

9602 3066

129

38107

Madison Sloan Lawyers

Joseph Palmer & Sons Aged Care Advisers

9601 6847

146

37608

FINANCIAL SERVICES

1300 466 322 26, 70-71 37284

Care Guidance CareAbout

Mercy Health Home Care Services

1800 543 384

38056

107, 160 38040

9484 8102

38106

9879 0734

149

38607

Bellarine Financial Solutions

5259 9871

140

38164

5831 2833

140

38153

Core Value Financial Advice

1300 944 011

139

37840

VincentCare Assistance with Care/Housing Program

0439 103 946

38134

COTA Insurance

1300 130 050

37982

VMCH Carers Support Services (Eastern Metro)

1300 971 720

37853

First State Super

1300 650 873

162-163

38416

VMCH Carers Support Services (Hume)

1300 971 720

37959

Joseph Palmer & Sons Aged Care Advisers

9601 6847

146

37608

Well Placed Care

0419 327 294

137

38111

Moneyplan Australia

9374 1133

144

37543

Muirfield Financial Services

5224 2700

145

37844

RI Advice Shepparton

ALZHEIMER’S & DEMENTIA Colbrow Respite for Carers

1300 331 103

38051

Nixon Financial Services

1300 930 084

142

38055

Dementia Support Australia

1800 699 799

153

37235

OzPlan Financial Services

9078 6454

141

38041

PrimeCare Financial Planning

1300 853 875

143

38141

9600 9052

129D

38058

ASSESSMENTS Guardian Network Nursing/Support Services

1300 932 273

38048

Progressive Financial Solutions

HenderCare Nursing Services

1300 764 433

38127

Real Estate Care Service

1300 759 709

147

37050

Mercy Health Home Care Services

1300 466 322 26, 70-71 37284

RI Advice Shepparton

5831 2833

140

38153

VMCH Carers Support Services (Eastern Metro)

1300 971 720

37853

Vista Financial Group

9598 8002

142

37722

VMCH Carers Support Services (Hume)

1300 971 720

37959

HEALTH & LIFESTYLE

VMCH Specialist Aged Community Nursing

1300 919 850

38056

Care With Quality - Getaways

9572 9300

37723

Colbrow Respite for Carers

1300 331 103

38051

COTA Holidays

1300 150 050

37983

COTA Membership

1300 140 050

37463

8585 6685

38456

9830 1895

37866

CASE MANAGEMENT ACP Placements Colbrow Nursing & Palliative Care

133 37079 25, 128D, 1300 133 414 37288 OBC 1300 331 103 28 38050

Guardian Network Nursing/Support Services

1300 932 273

Mercy Health Home Care Services

1300 466 322 26, 70-71 37284

VMCH Carers Support Services (Eastern Metro)

1300 971 720

37853

Guardian Network Nursing/Support Services

1300 932 273

38048

VMCH Carers Support Services (Hume)

1300 971 720

37959

HenderCare Nursing Services

1300 764 433

38127

Well Placed Care

0419 327 294

137

38111

KinCare Nursing

1300 733 510

37273

BlueCross Care at Home Nursing Services

www.Ag edCareGuide.com.au

9720 3883

38048

Therapeutic Pillow Australia

HEALTH SERVICES Benetas In Home Nursing & Support

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

www.Ag edCareGuide.com.au

Products & Services

V I C T O R I A 2 019

PHONE (03)

Advert Page

DPS Web ID

HOME MAINTENANCE

Products & Services

249

PHONE (03)

Advert Page

DPS Web ID

9879 0734

149

38607

REAL ESTATE & MOVING

COTA Home Maintenance Service

1300 658 842

37738

Madison Sloan Lawyers

Guardian Network Home Maintenance Services

1300 932 273

38046

moveU

0411 757 185

132

37229

Real Estate Care Service

1300 759 709

147

37050

24/7 Personal Alarm Service - MePACS

1800 685 329

37143

MedicAlert

1800 882 222

249

38159

LEGAL & MEDIATION Madison Sloan Lawyers

9879 0734

149

38607

MEDICATION MANAGEMENT BlueCross Care at Home Nursing Services Guardian Network Nursing/Palliative Care

128D, 37288 1300 133 414 25,OBC 1300 932 273 21 38047 30

37273

KinCare Nursing

1300 733 510

Mercy Health Community Nursing Service

1300 478 776 26, 70-71 37857

MOBILITY & TRANSPORT Care With Quality - Getaways

9572 9300

37723

PATIENT CARE EQUIPMENT Therapeutic Pillow Australia

8585 6685

38456

PLACEMENT CONSULTANTS

SKIN & WOUND CARE Benetas In Home Nursing & Support Colbrow Nursing & Palliative Care

77 37866 1300 133 414 25, 128D, 37288 OBC 1300 331 103 28 38050

Guardian Network Nursing/Palliative Care

1300 932 273

38047

HenderCare Nursing Services

1300 764 433

38127

Mercy Health Community Nursing Service

1300 478 776 26, 70-71 37857

BlueCross Care at Home Nursing Services

Therapeutic Pillow Australia

ACP Placements

9720 3883

133

37079

Aged Care Consultants - Help@Hand

9598 7717

135

37624

Aged Care Navigators (COTA)

1300 135 090 12, 164, 243 38680

Care Guidance

1300 442 383

134

38000

Golden Age Placements

0409 162 532

136

38138

9601 6847

146

37608

moveU

0411 757 185

132

37229

Well Placed Care

0419 327 294

137

38111

Joseph Palmer & Sons Aged Care Advisers

SAFETY & SECURITY

9830 1895

8585 6685

38456

Stay protected 24/7 and save with our exclusive Seniors Card discounts. Call 1800 88 22 22 I medicalert.org.au/seniors-dps-vic

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Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with DPS ORGANISATION

PHONE (03)

WEBSITE (www.)

ACH Group

1300 224 477

csc@ach.org.au

achgroup.org.au

ACP Health

9720 3883

info@acphealth.com.au

acphealth.com.au

AdventCare

9259 2000

info@adventcare.org.au

adventcare.org.au

Alexandra Gardens SRS

9842 9971

info@alexandragardens.com.au

alexandragardens.com.au

Allity

9291 1200

agedcare@allity.com.au

allity.com.au

AMCS Anzac Lodge Nursing Home Arcare Arton Group Aurrum Aged Care Australian Unity Aveo Freedom Aged Care Aveo Retirement Living Bartay Agency BASScare Belvedere Aged Care Bendigo Health Benetas Bethel Aged Care BlueCross Community & Res Services Brentwood Aged Care Brotherhood Aged Care Bupa Aged Care Care Connect Care Guidance Care With Quality CareAbout Carewest Group Caulfield House SRS Chatsworth Terrace SRS Cheltenham Manor Churches of Christ Care COASIT Italian Assistance Association Colbrow Homecare Core Value Financial Advice COTA COTA Australia COTA Victoria Covenant House SRS Cumberland Manor Della dale Aged Care Deloraine Aged Care Dementia Support Australia SRS Supported Residential Service

Resi de n Sup tial Age port dC Reti ed & A are / SR ssist rem S Hom ent Liv ed Livi ng ing e Ca Cent re Pack re B age Day ased Ca s The r e In H rapy Ce ome ntre Prod Care Se ucts r and vices S er v ices

V I C T O R I A 2 019

250

9 9 9 9

9 9

Advert Page 23

133 126 100-101

9 9 89 9 1300 298 728 marketing@arcare.com.au arcare.com.au IFC-1 9 9 9 9795 9154 info@cumberlandview.com.au cumberlandview.com.au 9 188 99 1800 287 786 info@aurrum.com.au aurrum.com.au 7 9 1300 160 170 customercare@australianunity.com.au australianunity.com.au/assisted-living 9 14-15 99 9 1300 859 656 sales@aveo.com.au aveo.com.au 124-125 9999 9 1300 859 656 sales@aveo.com.au aveo.com.au 124-125 9 9 5427 0338 info@bartayagency.com.au bartayagency.com.au 27 9 9 8809 4000 administration@basscare.org.au basscare.org.au 80 9 9 999 5 9574 1355 info@belvedere.com.au belvedere.com.au 9 5454 6000 info@bendigohealth.org.au bendigohealth.org.au 34 9 999 1300 236 382 customercentre@benetas.com.au benetas.com.au 9 999 99 77 8467 2222 enquiries@bethelac.com.au bethelac.com.au 89 9 1300 133 414 admissions@bluecross.com.au bluecross.com.au 9 999 99 25, 128D, OBC 5221 5733 reception@glenvoir.com.au 207 9 1300 147 147 agedcare@bsl.org.au agedcare.bsl.org.au 160D 9 999 9 1300 245 993 info@bupacare.com.au bupaagedcare.com.au 105 9 1800 370 575 info@careconnect.org.au careconnect.org.au 35 9 9 1300 442 383 info@careguidance.com.au careguidance.com.au 9 134 9572 9300 admin@carewithquality.com.au carewithquality.com.au 99 20 1300 036 028 hello@careabout.com.au careabout.com.au 9 29 9369 4122 info@carewestgroup.com.au carewestgroup.com.au 73 9 9596 6922 caulfieldhouse@nexon.com.au caulfieldhousesrs.com.au 9 9439 4013 info@chatsworthterrace.com.au chatsworthterrace.com.au 9 112 81 9584 1111 office@cheltenhammanor.com.au cheltenhammanor.com.au 9 1800 900 001 marketing@cofcqld.com.au seniorslifestyles.com.au 66 9 9 9349 9000 coasit@coasit.com.au coasit.com.au 92 99 9 1300 331 103 homecare@colbrow.com colbrowhomecare.com.au 9 99 28 1300 944 011 enquiry@corevalue.com.au corevalue.com.au 9 139 1300 140 050 info@cotamembership.org.au cotamembership.org.au 9 46 (02) 6154 9740 cota@cota.org.au cota.org.au 9 12, 164, 243 9655 2100 cotavic@cotavic.org.au cotavic.org.au 9 130 9878 1628 enquires@covenanthouse.com.au covenanthouse.com.au 112 9 9364 3385 info@cumberlandmanor.com.au cumberlandmanor.com.au 9 79 9 1800 001 717 info@delladale.com.au delladale.com.au 87 9 9433 3444 enquiriesdeloraine@goldage.com.au goldage.com.au 170 9 1800 699 799 dsa@dementia.com.au dementia.com.au 9 153 9689 9170

info@amcservices.org.au

amcservices.org.au

9353 5000

enquiries@anzaclodge.com.au

anzaclodge.com.au

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Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with DPS ORGANISATION

PHONE (03)

Doncaster Manor Supported Care Home

9841 7250

pibrophy@hotmail.com

doncastermanor.com.au

Dorothy Impey Home

8102 2400

dotimp@dorothyimpeyhome.org.au

dorothyimpeyhome.org.au

Doutta Galla Aged Services

9680 3300

admissions@dgas.org.au

dgas.org.au

Edenvale Manor

9337 7343

reception@edenvalemanor.com.au

edenvalemanor.com.au

Effective Care

9458 1311

info@effectivecare.com.au

effectivecare.com.au

Elder Rights Advocacy (ERA)

9602 3066

era@era.asn.au

era.asn.au

1800 281 274

enquiries@embraciavic.com.au

embracia.com.au/victoria

9846 4900

reception@emeraldterrace.com.au

emeraldterrace.com.au

Embracia Emerald Terrace Aged Care Estia Health Residential Services

WEBSITE (www.)

1300 682 833

admissions@estiahealth.com.au

estiahealth.com.au

First State Super

8613 9852

enquiries@firststatesuper.com.au

firststatesuper.com.au

Glen Eira City Council

9524 3333

mail@gleneira.vic.gov.au

gleneira.vic.gov.au

Gold Age Australia

9433 3444

enquiriesdeloraine@goldage.com.au

goldage.com.au

Golden Age Placements

0409 161 532 martina@goldenageplacements.com.au

Grace Gardens Retirement Village

0412 337 243

gorra1@bigpond.com

9 9 9 9 9

9 9

gracegardens.com.au

9852 1800 management@greenslopesretirement.com.au greenslopesretirement.com.au 9

Greenwood Manor

9551 5676

office@greenwoodmanor.com.au

greenwoodmanor.com.au

Guardian Network

1300 932 273

care@guardian-network.com.au

guardian-network.com.au

9430 9100

enquiries@healthability.org.au

healthAbility.org.au

Help@Hand Aged Care Placements

9598 7717

sally@helphand.com.au

helphand.com.au

HenderCare

1300 764 433

hello@hendercare.com.au

hendercare.com.au

Heritage Care

9722 5800

hello@heritagecare.com.au

heritagecare.com.au

Holmwood Aged Care

5962 4321

info@holmwood.com.au

holmwood.com.au

Home Instead Senior Care

9576 8545

info@homeinstead.com.au

homeinstead.com.au

Homestyle Aged Care Services

9559 0400

enquiry@homestyleagedcare.com.au

homestyleagedcare.com.au

IRH Isomer Aged Care

9752 9455

info@isomer.com.au

isomer.com.au

Japara

9649 2100

marketing@japara.com.au

japara.com.au

Jasmine Lodge

9879 3702

info@jasminelodge.com.au

jasminelodge.com.au

Jewish Care

8517 5999

info@jewishcare.org.au

jewishcare.org.au

Joseph Palmer & Sons

9601 6800 agedcare@jpalmer.com.au jpalmer.com.au/services/aged-care 1300 587 823

jbca@justbettercare.com

justbettercare.com

9438 5710

kilarahouse@yahoo.com.au

kilarahouse.com.au

KinCare

1300 733 510

mail@kincare.com.au

kincare.com.au

Lifeview Residential Care

1800 543 384

office@lifeview.com.au

lifeview.com.au

Luson Health

5248 8760

contact@lusonhealth.com.au

luson.com.au

Lynden Aged Care

9809 7000

info@lyndenagedcare.org.au

lyndenagedcare.org.au

Madison Sloan Lawyers

9879 0734

melisa@madisonsloanlawyers.com.au

madisonsloanlawyers.com.au

Manor Court Werribee Aged Care

9742 0699

office@manorcourt.org.au

manorcourt.org.au

Kilara House

Mayflower Group

9591 1100

info@mayflower.org.au

mayflower.org.au

McKenzie Aged Care Group

1300 899 222

info@mckenzieacg.com

mckenzieacg.com

mecwacare

1800 163 292

enquiries@mecwacare.org.au

mecwacare.org.au

9428 2800

admissions@maacg.com.au

aged-care.maacg.com.au

1800 882 222

enquiry@medicalert.org.au

medicalert.org.au

9898 1000

mycare@menarock.com.au

menarocklife.com.au

1800 685 329

mepacssales@phcn.vic.gov.au

mepacs.com.au

Medical & Aged Care Group MedicAlert Foundation Menarock Life MePACS SRS Supported Residential Service

102

10 157 170, 188

9 9 9

Greenslopes Retirement Home (SRS)

Just Better Care

Advert Page 127

69 192-192D

136 121 111 81

9 99 9999 9 9 99

21 227 135 22 59 198

37 176, 183, 196, 197, 206 94

120 110

9999 9

9 9 9 9 9

162-163 157

9 9

9 9 9

170

9 9 9 9 9

129 178, 189

goldenageplacements.com.au

healthAbility

251

Resi de n Sup tial Age port dC Reti ed & A are / SR s rem S sist Hom ent Liv ed Livi ng ing e Ca Cent re Pack re B age Day ased Ca s The r e In H rapy Ce ome ntre Prod Care Se ucts r and vices S er v ices

www.Ag edCareGuide.com.au

146 17 110

99 9

30 107, 160 206

55, 128

149 86

123 78

99999 9 9

9 161D

249 74

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Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with DPS ORGANISATION Mercy Health

PHONE (03)

WEBSITE (www.)

1300 478 776

information@mercy.com.au

mercyhealth.com.au

MiCare

9782 6633

info@micare.com.au

micare.com.au

Moneyplan Australia

9374 1133

finance@moneyplan.com.au

moneyplan.com.au

Mount Alexander Retirement Lodge

9379 8005

pibrophy@hotmail.com

mtalexander.com.au

0411 757 185

info@moveubytlc.com.au

moveubytlc.com.au

Muirfield Financial Services

5224 2700

mfs@muirfieldfs.com.au

Nazareth Care

9830 5022

admin.camberwell@nazarethcare.com

1300 930 084

nixonfinancialservices@tfsa.com.au

muirfieldfs.com.au sistersofnazareth.com/region/ australasian-region nixonfinancialservices.com.au

9484 8102

info@omni-care.com.au

omni-care.com.au

1300 362 481

communications@opalagedcare.com.au

opalagedcare.com.au

OzPlan Financial Services

9078 6454

reception@ozplan.com.au

ozplan.com.au

Park Lane Croydon

9726 1100

enquiries@parklaneagedcare.com.au

parklaneagedcare.com.au

Parkglen

9798 1633

enquiries@parkglen.com.au

parkglen.com.au

PrimeCare Financial Planning

1300 853 875

enquire@primecarefinancial.com.au

primecarefinancial.com.au

Progressive Financial Solutions

9600 9052

info@progressivefs.com.au

progressivefs.com.au

Real Estate Care Service

1300 759 709

info@realestatecareservice.com.au

realestatecareservice.com.au

Regis Aged Care

moveU

Nixon Financial Services Omni-Care Opal Aged Care

1300 998 100

advice@regis.com.au

regis.com.au

RI Advice Shepparton

5831 2833

reception@rishepparton.com.au

rishepparton.com.au

Rosewood Downs SRS

9701 3234

ruban2@bigpond.com

rosewooddowns.com.au

1800 288 299

grace.boyle@rymanhealthcare.com

rymanhealthcare.com.au

8432 5199

info@samkayhealth.com.au

samkayhealth.com.au

1800 998 866

info@simplyhelping.com.au

simplyhelping.com.au

5977 9922

somercare@aged-care.com.au

somercare.com.au

1800 778 767

svcs.info@svha.org.au

svcs.org.au

9596 4040

info@sunnyhurstgardens.com.au

sunnyhurstgardens.com.au

ttha@ttha.org.au

ttha.org.au

Ryman Healthcare Samkay Health Residental ACS Simply Helping Somercare St Vincent’s Care Services Sunnyhurst Gardens

Tabulam & Templer Homes for the Aged (TTHA) 8720 1333 The Alexander Aged Care Centre

9548 7366

contactus@thealexanderagedcare.com.au

thealexanderagedcare.com.au

The Connault Luxury Aged Care Living

9830 1466

karen@theconnault.com

theconnault.com

The Salvation Army Aged Care

1300 111 227

acp.enquiries@aue.salvationarmy.org

agedcare.salvos.org.au

Therapeutic Pillow Australia

8585 6685

admin@the-pillow.com.au

the-pillow.com.au

TLC Aged Care

9458 7777

marketing@tlcagedcare.com.au

tlcagedcare.com.au

Tongala & District Memorial ACS

5859 0800

admin@tongalaagedcare.com.au

Trinity Care

9091 5200

admissions@trinitymanor.com.au

trinitycare.com.au

Uniting AgeWell

1300 783 435

info@unitingagewell.org

unitingagewell.org

Vasey RSL Care

1300 602 108

info@vaseyrslcare.org.au

vaseyrslcare.org.au

Vermont Aged Care

9873 5300

admin@vermontagedcare.com.au

vermontagedcare.com.au

1800 036 377

vmch@vmch.com.au

vmch.com.au

VincentCare Victoria

9611 9200

vincentcare@vincentcare.org.au

vincentcare.org.au

Vista Financial Group

9598 8002

sonia@vistafinancial.com.au

vistafinancial.com.au

Waverley Valley Aged Care

9887 9111

reception@glenvoir.com.au

waverleyvalley.com.au

VMCH

Well Placed Care

0419 327 294

pauline@wellplacedcare.com.au

wellplacedcare.com.au

Willowbrae Melton

9726 1100

enquiries@willowbrae.com.au

willowbrae.com.au

Wintringham

9376 1122

admin@wintringham.org.au

wintringham.org.au

SRS Supported Residential Service

V I C T O R I A 2 019

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9 9 9

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9 9 9

132 145

9 99

142 2 64D-65D

141 61, 84

999

122

9 9 9

143 129D 147 52-53, 63

140 115 99

9 9 99 9 9 99 9 99 9 9 9 9 9 9 9 9 9

144

97D

43, 85, 90 127

Advert Page 26, 70-71

38 IBC

193D 109 93 76 33D

48 13

68 96D

99999 99

116-117 158-159 60

999999 99 999 9

62 31 142 82

137 61, 84

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V I C T O R I A 2 019

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Which one are YOU? I know the type of care I want and what to look for

I th i kno nk I w th type of c e I ne are have ed but n’t expl really all o ored ptio ns

I kno don’t I’m w wh a for looki t ng o whe r even re star to t

We help you navigate your aged care journey through our print and online resources.

Visit AgedCareGuide.com.au

V I C T O R I A 2 019

254 Name

Page

24/7 Personal Alarm Service - MePACS....................................................... 249 70 Lowe Street.......................................................................................................... 201 741 - Life’s Worth Living...................................................................................... 220 Abberfield Aged Care Facility........................................................................... 172 Abbeyfield House.................................................................................................... 211 Aboriginal and Torres Strait Islander (ATSI)................................................ 107 Aboriginal Community Elders Services............................................ 189, 242 Absalom SRS.................................................................................................... 176, 216 Absolute Care & Health............................................................................. 225, 232 Acacia Gardens............................................................................................... 186, 216 Accent Home Care - a division of TTHA............................................. 225, 232 Access Health & Community Ashburton............................................................................................................... 246 Balwyn North........................................................................................................ 246 Doncaster................................................................................................................ 246 Hawthorn................................................................................................................ 246 AccessCare.................................................................................................................... 225 Accommodation Payments.....................................................................................65 ACCS Barwon..................................................................................................................... 232 North & West.............................................................................................. 225, 232 South & East............................................................................................... 225, 232 ACES Planned Activity Group............................................................................ 246 ACH Group.................................................................................................................... 23 Bedford Heights Estate.................................................................................... 219 Retirement Living............................................................................................... 219 St Thomas Community Village.................................................................... 219 ACP Health................................................................................................................... 242 ACP Placements.............................................................................. 133, 248, 249 Adare SRS.......................................................................................................... 183, 216 AdventCare............................................................................................................... 126 Bendigo Independent Living Units.......................................................... 219 Laughlin & Central Indep Living Units.................................................... 219 Whitehorse.................................................................................................. 184, 195 Yarra Ranges............................................................................................... 198, 219 Yarra Ranges Independent Living Units................................................ 219 Advocacy....................................................................................................................... 129 Aged Care Assessment Service (ACAS)...............................................................51 Aged care checklist................................................................................................... 103 Aged Care Consultants - Help@Hand........................................................... 249 Aged care explained...................................................................................................11 Aged care flow chart..................................................................................................54 Aged care homes..........................................................................................................55 Aged Care Navigators (COTA)........................................ 12, 164, 243, 249 Albury Wodonga Health Community Allied Health............................. 246 Alchera House............................................................................................................ 213 Alcheringa................................................................................................................... 214 Alexandra..................................................................................................................... 212 Alexandra Gardens SRS........................................................................184, 216 Allambee Nursing Home.......................................................................... 171, 181 Allambi Elderly Peoples Home......................................................................... 208 Allanvale Private Nursing Home....................................................... 73, 180 Allawah Residential Care (Yarrawonga Health)..................................... 211 Allbright Manor............................................................................................. 185, 216

Name

Allity................................................................................................................100-101 Avonlea Aged Care...........................................................................................182 Bayside Aged Care............................................................................................182 Camberwell Green Aged Care....................................................................173 Claremont Terrace Aged Care.....................................................................180 Claremont Terrace Aged Living.................................................................219 Glendale Aged Care.........................................................................................197 Greenview Aged Care.....................................................................................184 Highwood Court Aged Care..............................................................187, 194 Lexington Gardens Aged Care...................................................................177 Lilydale Aged Care............................................................................................198 Medina Manor Aged Care............................................................................178 Montclaire Aged Care.....................................................................................171 Princeton View Aged Care............................................................................171 Riddell Gardens Aged Care..........................................................................181 Tannoch Brae Aged Care...............................................................................208 Templestowe Manor Aged Care.....................................................184, 216 Templestowe Manor Independent Living...........................................219 Trevi Court Aged Care.....................................................................................189

n n n

n n n n n

Abbreviations See pages 164

Page

Aged Care Locations

n n n n

n n n

www.Ag edCareGuide.com.au

alpine@home Community Care Services................................................... 232 Amaroo Gardens...................................................................................................... 183 AMCS Home Care Packages.............................................................................. 225, 232 Home Care Services........................................................................................... 242 Andrew Kerr Care..................................................................................................... 190 Home Care Packages......................................................................................... 225 Andrews House......................................................................................................... 202 Anglesea....................................................................................................................... 213 Angus Martin House................................................................................... 179, 216 annecto At Home Support Grampians Region...................................................... 232 At Home Support Loddon Mallee Region............................................. 232 At Home Support Northern Region.......................................................... 225 At Home Support South Eastern Region............................................... 225 At Home Support Western Region............................................................ 225 Anzac Lodge Nursing Home................................................................. 89, 190 Applying to an aged care home............................................................................68 Apto Options.............................................................................................................. 225

n n n

n n n n n

Useful Tips

If you cannot find the name of the facility or service but do know the name of the organisation or company, then you may find it listed there. • eg Brighton is actually named Arcare Brighton and listed under Arcare on page 254.

If you know the council district or suburb, refer to pages 165 -167, then use this as a reference which will direct you to the correct page.

Name

Page

Arcare........................................................................................................................ IFC-1 Brighton........................................................................................................ 171, 215 Burnside................................................................................................................... 186 Carnegie................................................................................................................... 179 Caulfield................................................................................................................... 179 Cheltenham................................................................................................ 171, 181 Craigieburn............................................................................................................. 180 Epping....................................................................................................................... 196 Essendon.................................................................................................................. 189 Hillside...................................................................................................................... 175 Home Care Packages East Melbourne Region.................................... 225 Home Care Packages North Melbourne Region................................ 225 Home Care Packages South Melbourne Region................................ 225 Home Care Packages West Melbourne Region.................................. 225 Home Care Privately Funded Services..................................................... 242 Keysborough......................................................................................................... 177 Knox............................................................................................................................ 183 Knox - The Lodge................................................................................................. 183 Maidstone............................................................................................................... 185 Malvern East.......................................................................................................... 193 Nirvana Avenue................................................................................................... 193 Parkview Malvern East.................................................................................... 193 Point Lonsdale...................................................................................................... 212 Portarlington......................................................................................................... 208 Reservoir.................................................................................................................. 178 Surrey Hills................................................................................................... 174, 195 Sydenham............................................................................................................... 175 Templestowe......................................................................................................... 184 Archie Gray Nursing Home................................................................................. 215 Arlington Aged Care Facility.............................................................................. 178 Arnica Lodge......................................................................................... 177, 197, 216 Arpad Aged Care...................................................................................................... 183 Arthur Vivian Close Hostel.................................................................................. 215 Ashleigh House......................................................................................................... 214 Assisi Aged Care........................................................................................................ 171 At Home Services Feros Care Barwon South Western................................................................................... 232 Eastern Metro Region....................................................................................... 225 Grampians............................................................................................................... 232 Loddon Mallee...................................................................................................... 232 Northern Metro Region................................................................................... 225 Western Metro Region..................................................................................... 226 At Your Service Home Care................................................................................. 226 Auburn House............................................................................................................ 174 Aurrum Aged Care..................................................................................................... 7 Brunswick................................................................................................................ 190 Healesville.............................................................................................................. 198 Plenty........................................................................................................................ 193 Reservoir.................................................................................................................. 178 Auspire Care................................................................................................................ 226 Australian Home Care Services Metropolitan VIC................................................................................................. 226 Regional VIC........................................................................................................... 232

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V I C T O R I A 2 019 Page

Australian Unity............................................................................................... 14-15 Home Care Service Ballarat Region.......................................................... 232 Home Care Service Box Hill........................................................................... 226 Mornington Wellbeing Centre..................................................................... 246 Autumn Care Bentons Lodge............................................................................ 190 Autumn Care Clovelly Cottage......................................................................... 183 Aveo Freedom Aged Care.....................................................................124-125 Balwyn........................................................................................................... 172, 218 Bendigo......................................................................................................... 203, 218 Berwick.......................................................................................................... 175, 218 Burwood............................................................................................ 187, 194, 218 Care at Home................................................................................... 226, 232, 242 Cheltenham..................................................................................... 171, 181, 218 Concierge Balwyn.................................................................................... 172, 218 Concierge Bayside................................................................................... 172, 218 Doncaster..................................................................................................... 184, 218 Dromana....................................................................................................... 191, 218 Geelong......................................................................................................... 206, 218 Glen Waverley............................................................................................ 187, 218 Hawthorn..................................................................................................... 173, 218 Sandringham............................................................................................. 172, 218 Aveo Retirement Living.........................................................................124-125 Botanic Gardens.................................................................................................. 219 Cherry Tree Grove................................................................................................ 219 Domainé.................................................................................................................. 219 Edrington Park...................................................................................................... 219 Fountain Court...................................................................................................... 219 Hampton Heath................................................................................................... 219 Hunters Green....................................................................................................... 219 Kingston Green.................................................................................................... 219 Mingarra.................................................................................................................. 219 Mingarra Aged Care........................................................................................... 185 Oak Tree Hill........................................................................................................... 219 Pinetree.................................................................................................................... 219 Roseville................................................................................................................... 219 Sackville Grange.................................................................................................. 219 Springthorpe......................................................................................................... 219 Sunbury.................................................................................................................... 219 Toorak Place........................................................................................................... 219 Veronica Gardens................................................................................................ 219 Veronica Gardens SRS............................................................................ 177, 216 Avoca Residential Community......................................................................... 212 Avondrust Lodge...................................................................................................... 178 Avondrust Village..................................................................................................... 220 Avonlea Aged Care.................................................................................................. 182

n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n

Useful Tips

If you know the council district or suburb, refer to pages 165 -167, then use this as a reference which will direct you to the correct page.

Abbreviations See pages 164

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Avonlea Hostel.......................................................................................................... 209 AVWA Home Care Services East & South.................................................... 226 AVWA Home Care Services North................................................................... 226 AVWA Home Care Services West..................................................................... 226 Ballan District Health In Home Services................................................................................................ 232 Residential Care................................................................................................... 211 Ballan Hostel.............................................................................................................. 211 Ballarat Health Services Linkages Home Care Packages.................................................................... 233 Balmoral Grove......................................................................................................... 206 Balmoral House SRS.................................................................................... 193, 216 Balmoral Mews Lifestyle Villas........................................................................ 220 Balwyn Evergreen Centre Health Services................................................. 246 Banawah Nursing Home..................................................................................... 211 Banfields Aged Care............................................................................................... 202 Baptcare Abbey Gardens Community.......................................................................... 202 Amberlea Community...................................................................................... 202 Brookview Community.................................................................................... 181 Coasthaven Community.................................................................................. 207 Hedley Sutton Community............................................................................ 173 Heritage Manor Community........................................................................ 209 Home Help Barwon South West................................................................. 233 Home Help Eastern Metro Region............................................................. 226 Home Help Gippsland Bairnsdale.............................................................. 233 Home Help Gippsland Morwell................................................................... 233 Home Help Hume............................................................................................... 233 Home Help Loddon Mallee Western........................................................ 233 Home Help Northern Metro Region......................................................... 226 Home Help Southern Metro Region......................................................... 226 Home Help Western Metro Region........................................................... 226 Karana Community............................................................................................ 174 Northaven Community.................................................................................... 205 Peninsula View Community.......................................................................... 179 St Hilary’s Community..................................................................................... 209 Strathalan Community.................................................................................... 170 The Orchards Community............................................................................... 184 Westhaven Community................................................................................... 185 Westhaven Day Centre..................................................................................... 246 Wyndham Lodge Community..................................................................... 197 Barongarook Gardens........................................................................................... 204 Barongarook Gardens Retirement Village................................................. 220 Barrabill House.......................................................................................................... 211 Bartay Agency..................................................................................... 27, 233, 242 Barwidgee Lodge.................................................................................................... 201 Barwo Homestead.................................................................................................. 211 Bass Coast Health Home Care Packages (Flexihealth)........................ 233 BASScare....................................................................................................................... 80 Independent Living Units.............................................................................. 219 Social Support Services................................................................................... 242 Bayside Aged Care................................................................................................... 182 Bayview............................................................................................................. 178, 215 BCH Allied Health & Therapy Serv Greensborough.............................. 246 BCH Allied Health & Therapy Serv West Heidelberg............................ 246 Beatrix Village............................................................................................................ 220

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Beaufort & Skipton Health Service Beaufort................................................................................................................... 212 Skipton...................................................................................................................... 205 Beechworth Health Service Residential Aged Care.............................. 209 Bellarine Community Health Community Wellness Program................................................................... 246 Home Care Packages......................................................................................... 233 Bellarine Financial Solutions........................................................... 140, 248 Belmont Grange....................................................................................................... 206 Belsize Avenue Units.............................................................................................. 220 Belvedere Aged Care......................................................................... 5, 177, 215 Benalla Health Morrie Evans Wing................................................................. 203 Bendigo Health........................................................................................................ 34 Allied Health Groups......................................................................................... 246 Community Care Services.............................................................................. 233 Social Support Groups...................................................................................... 244 Benetas.......................................................................................................................... 77 Bateman House Respite Services.............................................................. 244 Broughton Hall..................................................................................................... 173 Colton Close........................................................................................................... 190 Corowa Court......................................................................................................... 190 Dalkeith Hostel..................................................................................................... 209 Gisborne Oaks....................................................................................................... 210 Gladswood Lodge............................................................................................... 190 Hazelwood House............................................................................................... 209 Home Care East......................................................................................... 226, 242 Home Care Gippsland............................................................................ 233, 242 Home Care North West......................................................................... 226, 242 Home Care Rural North West............................................................ 233, 242 Home Care South..................................................................................... 226, 242 Hurlingham Respite Services....................................................................... 244 In Home Nursing & Support.............................................................. 248, 249 Kilby House Respite Services........................................................................ 244 Lovell House........................................................................................................... 179 St George’s.............................................................................................................. 180 St John’s Park......................................................................................................... 198 St Laurence Court Day Respite Service................................................... 244 St Laurence Court Eaglehawk...................................................................... 203 St Laurence Court Kangaroo Flat............................................................... 203 St Paul’s Terrace.................................................................................................... 179 The Views at Heidelberg................................................................................. 170 Berwick House SRS...................................................................................... 176, 216 Bethel Aged Care.............................................................................. 89, 196, 215 Better Living Home Care Packages................................................................ 226 Bignold Park SRS........................................................................................... 203, 216 Bill Crawford Lodge................................................................................................ 201 Bindaree Retirement Centre.............................................................................. 210 Birchip Nursing Home........................................................................................... 203 Blackwood Cottage................................................................................................. 209 Blue Willows Residential Aged Care.................................................. 186, 216 BlueCross........................................................................................... 25, 128D, OBC Ashby......................................................................................................................... 184 Autumdale................................................................................................... 171, 182 Baradine................................................................................................................... 198 Box Hill...................................................................................................................... 194 Broughtonlea............................................................................................. 174, 195

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BlueCross continued Care at Home Nursing Services........................................................ 248, 249 Chelsea Manor...................................................................................................... 181 Clevedon Terrace................................................................................................. 170 Community Services......................................................................................... 226 Cresthaven.............................................................................................................. 193 Darnlee..................................................................................................................... 194 Gardenia................................................................................................................... 181 Glengowrie............................................................................................................. 190 Hansworth.............................................................................................................. 188 Highgrove................................................................................................................ 174 Home Care.............................................................................................................. 242 Ivanhoe..................................................................................................................... 170 Ivanhoe Day Respite Centre.......................................................................... 244 Karinya Grove........................................................................................................ 172 Livingstone Gardens......................................................................................... 195 Livingstone Gardens Day Respite Centre............................................... 244 Monterey................................................................................................................. 190 Riverlea..................................................................................................................... 189 Scotchmans Creek................................................................................... 188, 215 Silverwood.............................................................................................................. 184 Tarralla........................................................................................................... 185, 220 The Boulevard....................................................................................................... 196 Western Gardens................................................................................................. 174 Willowmeade........................................................................................................ 211 Bob Nixon Financial Services....................................................................... 142 Bolga Court................................................................................................................. 214 Bolton Clarke Melbourne At Home Support............................................ 226 Bonbeach..................................................................................................................... 181 Boort District Health Service Aged Care............................................................................................... 210 Staying Strong Program................................................................................. 246 Boronia Residential Aged Care......................................................................... 183 Borough of Queenscliffe Aged Care Services........................................... 233 Boyne Russell House.............................................................................................. 189 Brentwood Aged Care............................................................................ 206, 207 Brimlea Aged Care................................................................................................... 180 Brotherhood Aged Care................................................................................ 160D Care at Home................................................................................... 226, 233, 243 Social Connection Hubs................................................................................... 244 Brunswick Lodge SRS................................................................................. 189, 216 Buckland House........................................................................................................ 210 Bupa Aged Care..................................................................................................... 105 Ballarat..................................................................................................................... 201 Barrabool................................................................................................................. 206 Bellarine Lakes..................................................................................................... 207 Bendigo.................................................................................................................... 203 Berwick..................................................................................................................... 176 Bonbeach................................................................................................................ 181 Caulfield................................................................................................................... 180 Clayton...................................................................................................................... 187 Coburg....................................................................................................................... 190 Croydon.................................................................................................................... 185 Donvale.................................................................................................................... 184 Eastwood................................................................................................................. 205 Echuca....................................................................................................................... 204

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Bupa Aged Care continued Edithvale.................................................................................................................. 182 Greensborough......................................................................................... 170, 193 Kyneton.................................................................................................................... 210 Mildura..................................................................................................................... 210 Portland................................................................................................................... 208 South Morang....................................................................................................... 196 Sunshine.................................................................................................................. 174 Templestowe......................................................................................................... 184 Thomastown......................................................................................................... 196 Traralgon.................................................................................................................. 209 Windsor......................................................................................................... 193, 194 Wodonga................................................................................................................. 215 Woodend................................................................................................................. 210 Burwood Lodge SRS.................................................................................... 195, 216 Cabrini Residential Care....................................................................................... 187 Call on Clare................................................................................................................ 226 Calvary Community Care Metropolitan Region......................................................................................... 226 Regional VIC........................................................................................................... 233 Camberwell Green Aged Care........................................................................... 173 Camberwell Manor...................................................................................... 173, 216 Cambridge House.................................................................................................... 197

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Campbell Place Aged Care.................................................................................. 187 Campbell Place Retirement Community.................................................... 219 Candice Care.................................................................................................... 226, 233 Canon TD Martin Nursing Home..................................................................... 210 Canterbury Centre........................................................................................ 245, 246 Capel Sands................................................................................................................. 190 Care Connect............................................................................. 35, 226, 233, 243 Care Guidance................................................................................... 134, 248, 249 Care leavers.................................................................................................................. 106 Carer support.............................................................................................................. 156 Care With Quality......................................................................................... 20, 243 Getaways...................................................................................................... 248, 249 CareAbout......................................................................................................... 29, 248 Carinya Lodge Homes............................................................................................ 213 Carinya Residential Aged Care......................................................................... 179 Carrington Health Day Therapy Centre........................................................ 246 Carrum Downs Aged Care................................................................................... 178 Carrum Downs Nursing Home.......................................................................... 178 Case management................................................................................................... 137 Casey Aged Care....................................................................................................... 176 Casey Manor............................................................................................................... 176 Casey Manor Retirement Village..................................................................... 220

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Castlemaine Health Residential Care............................................................ 211 Caulfield House SRS................................................................................180, 217 Caulfield Manor SRS.................................................................................... 179, 217 CBCHS Mentone........................................................................................................ 246 CBCHS Parkdale......................................................................................................... 246 CCHS Adult Physical Exercise Programs...................................................... 246 CCHS Packaged Care............................................................................................... 226 CCSSCI Home Care Packages.............................................................................. 226 Central Gippsland Health Home Support.................................................. 233 Central Park...................................................................................................... 193, 194 Centre Based Care........................................................................................................41 Chaffey Aged Care................................................................................................... 210 Charlesbrook Aged Care....................................................................................... 184 Charlton Aged Care................................................................................................. 203 Charter of rights...........................................................................................................62 Chatsworth Terrace...................................................................... 112, 170, 217 Cheltenham Manor.............................................................. 81, 171, 182, 215 Chesterfield SRS............................................................................................ 207, 217 Chestnut Gardens Aged Care............................................................................. 176 Chomley House......................................................................................................... 194 Chronos Care Alphington Aged Care........................................................................... 177, 197 Ranelagh Gardens.............................................................................................. 191 Churches of Christ Care....................................................................................... 66 Arcadia Aged Care Services........................................................................... 189 Arcadia Apartments.......................................................................................... 220 Bethany Close....................................................................................................... 220 Chesterville Retirement Village.................................................................. 220 Emmaus Lodge..................................................................................................... 220 Grant Street Retirement Village................................................................. 220 Oak Towers Aged Care Services................................................................... 188 City of Casey Community Care.......................................................................... 246 City of Greater Geelong Home Care Packages......................................... 233 Claremont Terrace Aged Care............................................................................ 180 Claremont Terrace Aged Living........................................................................ 219 Clarendon Grange................................................................................................... 183 Clarinda Manor......................................................................................................... 182 Clifton Views.................................................................................................... 190, 197 COASIT Aged Care Services.................................................................... 92, 243 Home Care Packages.............................................................................. 226, 233 Knox Centre Based Care................................................................................... 245 Social Support/Planned Activity Groups.................................... 243, 245 Whitehorse Centre Based Care.................................................................... 245 Coates Home.............................................................................................................. 212 Cobden Health Home Care Packages......................................................................................... 233 Residential Care................................................................................................... 205 Cobram District Health Home Care Packages.......................................... 233 Cohuna Community Nursing Home.............................................................. 205 Cohuna Village.......................................................................................................... 205 Colac Otway Shire Older Persons & Ability Support Services............................................. 233 Colbrow Homecare................................................................ 28, 226, 233, 243 Nursing & Palliative Care..................................................................... 248, 249 Respite for Carers................................................................................................ 248

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Comm Care....................................................................................................... 226, 233 Commonwealth Home Support Programme (CHSP).................................21 Community Interlink Home Care.................................................................... 233 Community Visitors Scheme...................................................................................94 Complaints......................................................................................................................64 Connect Health & Community Health Services...................................... 246 Consumer Directed Care (CDC)..............................................................................20 Cooinda......................................................................................................................... 203 Cooinda Home Care Packages.......................................................................... 233 Cooinda Lodge........................................................................................................... 202 Coptic Village Hostel.............................................................................................. 176 Corandirk House SRS................................................................................... 189, 217 Corangamarah........................................................................................................... 204 Core Value Financial Advice............................................................... 139, 248 Corpus Christi Community.................................................................................. 180 Corryong Health Allied Health Services...................................................................................... 246 Community Services......................................................................................... 233 Mittamatite Lodge............................................................................................. 214 Costa House................................................................................................................. 207 Costs for residential care..........................................................................................64 COTA.................................................................................................................................. 46 Holidays.................................................................................................................... 248 Home Maintenance Service.......................................................................... 249 Insurance................................................................................................................. 248 Membership.......................................................................................................... 248 COTA Victoria........................................................................................................... 130 Inform/Serv for Victorians aged 50+...................................................... 248 Country Club Lodge................................................................................................ 191 Covenant House.............................................................................. 112, 194, 217 CraigCare Berwick..................................................................................................................... 175 Moonee Ponds...................................................................................................... 189 Mornington............................................................................................................ 191 Pascoe Vale............................................................................................................. 190 Plumpton Villa...................................................................................................... 190 Creswick Aged Care Facility................................................................................ 208 Crofton House SRS........................................................................................ 194, 217 Crossley House Hostel........................................................................................... 215 Cultural services............................................................................................................91 Culturally And Linguistically Diverse people (CALD)............................... 106 Cumberland Manor.................................................................................... 79, 174 Cumberland View................................................................................................ 188 Aged Care Living Whalley Drive....................................................... 188, 215 Aged Care Living Windmill Court............................................................... 188 Home Care.............................................................................................................. 226 Retirement Living............................................................................................... 219 Curraweena Road Units........................................................................................ 220 Cyril Jewell House......................................................................................... 174, 189 Daily Accommodation Payment (DAP).............................................................67 Daily Fees.........................................................................................................................65 Daily living in a nursing home..............................................................................80 Dalkeith Heights Independent Living.......................................................... 219 Darebin Lodge SRS.................................................................................................. 217 Darebin Lodge Supported Res Services...................................................... 178

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Darlingford Upper Goulburn Nursing Home............................................ 212 Day Therapy Centres...................................................................................................40 Daylesford Aged Care Facility............................................................................ 208 Deakin Village............................................................................................................ 221 Deciding on a home....................................................................................................73 Della dale Aged Care....................................................................... 87, 184, 186 Deloraine Aged Care............................................................................... 170, 193 Dementia support.................................................................................................... 151 Dementia Support Australia............................................................. 153, 248 Disability....................................................................................................................... 107 Doncaster Manor Supported Care Home...................... 127, 184, 217 Donwood Community Centre Aged Care Services............................................................................................. 185 Physiotherapy Services................................................................................... 246 Dorothy Impey Home............................................................................. 102, 190 Dorset Lodge SRS.......................................................................................... 185, 217 Doutta Galla............................................................................................................... 10 Avondale Heights................................................................................................ 189 Footscray.................................................................................................................. 185 Grantham Green.................................................................................................. 174 Lynch’s Bridge............................................................................................ 186, 189 Queens Park........................................................................................................... 189 Woornack................................................................................................................ 174 Yarraville Village.................................................................................................. 185

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If you know the council district or suburb, refer to pages 165 -167, then use this as a reference which will direct you to the correct page.

DP Jones Aged Care................................................................................................ 212 DPV Health Broadmeadows.................................................................................................... 246 Craigieburn............................................................................................................. 246 Meadow Heights................................................................................................. 246 Drummond Place Retirement Community............................................... 219 Drysdale Grove Aged Care Facility.................................................................. 206 Dunmunkle Lodge Hostel................................................................................... 215 Dunolly Residential Community..................................................................... 204 DWECH Home & Community Care Services.............................................. 233 EACH Home Care Packages................................................................................. 226 Eastern Health Allied Health Services.......................................................... 246 Eastwood Hostel........................................................................................... 171, 182 Echuca Community for Aged Wharparilla Lodge................................... 204 Edenhope & District Memorial Hospital..................................................... 215 Edenvale Manor.............................................................................. 157, 174, 189 Edgarley Assisted Living...................................................................................... 208 Edith Bendall Lodge............................................................................................... 190 Edward Street Nursing Home................................................................ 183, 198 EGHS at Home............................................................................................................ 233 Elanora........................................................................................................................... 171

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Elder abuse................................................................................................................... 131 Elder Rights Advocacy........................................................................... 129, 248 Community Visitors Scheme......................................................................... 248 Elderly Chinese Home........................................................................................... 186 Eliza Lodge SRS.............................................................................................. 179, 217 Eliza Park SRS.................................................................................................. 191, 217 Elly Kay.......................................................................................................................... 182 Elouera........................................................................................................................... 213 Embracia Aged Care................................................................................178, 189 Moonee Valley...................................................................................................... 189 Reservoir.................................................................................................................. 178 EMDH Day Therapy Services.............................................................................. 246 Emerald Hill Residence......................................................................................... 193 Emerald Terrace Aged Care................................................................... 69, 184 Emmy Monash Aged Care................................................................................... 179 Empower Homecare (EPHC).............................................................................. 227 End of life care............................................................................................................ 155 Enduring Power of Attorney................................................................................ 150 Enrich Living Services............................................................................................ 227 Epping Gardens......................................................................................................... 196 Estate planning.......................................................................................................... 149 Estia Health................................................................................................ 192-192D Altona Meadows................................................................................................. 180 Ardeer........................................................................................................................ 174 Bannockburn......................................................................................................... 208 Benalla...................................................................................................................... 203 Bendigo.................................................................................................................... 203 Bentleigh................................................................................................................. 179 Coolaroo................................................................................................................... 180 Dandenong............................................................................................................. 176 Epping....................................................................................................................... 196 Glen Waverley....................................................................................................... 187 Grovedale................................................................................................................ 206 Heidelberg.............................................................................................................. 170 Keilor.......................................................................................................................... 174 Keysborough......................................................................................................... 177 Knoxfield.................................................................................................................. 183 Leopold..................................................................................................................... 207 Melton South........................................................................................................ 187 Oakleigh East......................................................................................................... 188 Plenty Valley.......................................................................................................... 196 Prahran.......................................................................................................... 193, 194 Ringwood................................................................................................................ 186 South Morang....................................................................................................... 196 Victoria Heights................................................................................................... 203 Wattle Glen............................................................................................................ 193 Werribee.................................................................................................................. 197 Wodonga................................................................................................................. 215 Yarra Valley............................................................................................................. 198 Eunice Seddon........................................................................................................... 176 Eureka Village Hostel............................................................................................. 201 Euroa Health Allied & Community Health Services.............................. 246 Eva Tilley Memorial Home....................................................................... 173, 194 Eventide Homes........................................................................................................ 212 Eventide Lutheran Homes.................................................................................. 213

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Extra Services.................................................................................................................88 Fairview Village Home Care Packages.............................................................................. 227, 233 Residential Care................................................................................................... 202 Fairway Bayside Aged Care................................................................................ 172 Faversham House..................................................................................................... 173 FCCVI Home & Community Care...................................................................... 227 Fermont Lodge SRS..................................................................................... 177, 217 Ferndale Gardens..................................................................................................... 185 Ferntree Gardens SRS................................................................................. 183, 217 Feros Care At Home Services Barwon South Western................................................................................... 232 Eastern Metro Region....................................................................................... 225 Grampians............................................................................................................... 232 Loddon Mallee...................................................................................................... 232 Northern Metro Region................................................................................... 225 Western Metro Region..................................................................................... 226 Fifty One.......................................................................................................... 128, 220 Financial advice......................................................................................................... 139 Financially disadvantaged................................................................................... 107 Finchley Court................................................................................................. 179, 217 First State Super..............................................................................162-163, 248 Fitzroy Independent Living Units................................................................... 220 Five Good Friends Home Care Services............................................. 227, 233 Florence Aged Care Facility................................................................................ 180 Forest Lodge............................................................................................................... 179 Frankston Nursing Home.................................................................................... 179 Frequently asked questions....................................................................................97 Fronditha Care Clayton Residential Aged Care.................................................................... 182 Home Care Packages......................................................................................... 227 Lower Templestowe Residential Aged Care......................................... 184 St Albans Residential Aged Care................................................................ 174 Thornbury Residential Aged Care.............................................................. 178 Galilee SRS........................................................................................................ 177, 217 Garden View Court.................................................................................................. 201 Gary Smorgon House.................................................................................. 179, 215 Geelong Grove Retirement Community...................................................... 219 genU Eric Hart Day Therapy Centre........................................................................ 246 Home Care Packages......................................................................................... 233 Geoffrey Cutter Centre.......................................................................................... 201 George Vowell............................................................................................................ 191 Gibson Street Complex......................................................................................... 203 Gippsland Lakes Community Health Allied Health Services...................................................................................... 246 Home Care Packages......................................................................................... 233 Glanville Village........................................................................................................ 204 Glen Eira City Council......................................................................................... 157 Community Services......................................................................................... 243 Social Support Program.................................................................................. 245 Glenarm Nursing Home....................................................................................... 205 Glendale Aged Care................................................................................................ 197 Glenelg House Residential Aged Care.......................................................... 208 Glengollan Village................................................................................................... 183 Glenhuntly Terrace SRS.............................................................................. 179, 217

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If you know the council district or suburb, refer to pages 165 -167, then use this as a reference which will direct you to the correct page.

Glenlyn Aged Care Facility.................................................................................. 190 Glenview Residential Aged Care..................................................................... 209 Glenville Lodge SRS..................................................................................... 190, 217 Glenwood Assisted Living SRS.............................................................. 209, 217 Golden Age Placements....................................................................... 136, 249 Golden Oaks Complex........................................................................................... 203 Goodwin Village Donald...................................................................................... 204 Goonawarra................................................................................................................ 181 Gorrinn House............................................................................................................ 201 Grace Gardens Retirement Village............................................... 121, 220 Grace of Mary Greek Cypriot Hostel............................................................... 196 Grace Villa Aged Care.................................................................................. 170, 193 Gracedale Lodge SRS.................................................................................. 209, 217 Graceland Manor..................................................................................................... 180 Gracevale Grange SRS..................................................................... 185, 198, 217 Grampians Community Health Aged Care Services.............................. 233 Grand Cedar................................................................................................................ 187 Grand Villa Mentone................................................................................... 182, 217 Grandview Lodge..................................................................................................... 204 Grange Residential Care Service..................................................................... 213 GraniteHill Aged Care Facility........................................................................... 213 Grant Lodge................................................................................................................ 211 Green Gables.............................................................................................................. 196 Greenslopes Retirement Home........................................... 111, 184, 217 Greenview Aged Care............................................................................................ 184 Greenwood Manor........................................................................... 81, 182, 215 Griffiths Point Lodge Hostel............................................................................... 202 Grossard Court........................................................................................................... 202 Day Respite Program........................................................................................ 245 Grutzner House......................................................................................................... 212 GSHS Home Care Services................................................................................... 233 Guardian Network.................................................................................................. 21 Home Care Services..................................................................... 227, 233, 243 Home Maintenance Services........................................................................ 249 Nursing & Palliative Care..................................................................... 248, 249 Nursing & Support Services............................................................... 248, 249 Hailey House............................................................................................................... 201 Hallam........................................................................................................................... 176 Hamble Court SRS........................................................................................ 171, 217 HammondCare At Home Eastern Metro Region.................................................................. 227 At Home Northern Metro Region.............................................................. 227 At Home Western Metro Region................................................................ 227 Caulfield Home..................................................................................................... 179 Montgomery......................................................................................................... 179 Namarra................................................................................................................... 179

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Hampton House SRS................................................................................... 172, 217 Harbourside Lodge................................................................................................. 208 Harmony Village Independent Living Units............................................. 220 Harmony Village Shepparton........................................................................... 212 Havilah on Harkness.............................................................................................. 204 Havilah on Palmerston......................................................................................... 204 Hawthorn Grange......................................................................................... 173, 217 Hawthorn Village..................................................................................................... 201 Hawthorn’s Victoria Gardens.................................................................. 173, 217 HCA Home......................................................................................................... 227, 233 healthAbility........................................................................................................... 227 Day Therapy Centre............................................................................................ 246 Home Care Packages......................................................................................... 227 Home Care Services........................................................................................... 243 Social Support Groups...................................................................................... 245 Heathcote Health Home Care Packages......................................................................................... 233 Residential Aged Care...................................................................................... 203 Heathmont Lodge........................................................................................ 185, 217 Help in the Home..................................................................................................... 227 Help@Hand Aged Care Placements........................................................ 135 HenderCare................................................................................ 22, 227, 233, 243 Nursing Services....................................................................................... 248, 249 Hepburn Health Service Allied Health Programs................................................................................... 246 Home Care Packages......................................................................................... 233 Hepburn House......................................................................................................... 208 Heritage Care............................................................................................................. 59 Heritage Gardens..................................................................................................... 185 Hesse Rural Health Service Community Care....................................................................................... 233, 247 Residential Aged Care...................................................................................... 213 Hester Canterbury................................................................................................... 219 Heywood Rural Health Community Care.................................................................................................. 233 Residential Aged Care...................................................................................... 208 Highwood Court Aged Care..................................................................... 187, 194 Hillside Lodge............................................................................................................ 213 Hilltop............................................................................................................................ 178 Hillview Bunyip Aged Care................................................................................. 175 Hobsons Bay City Council Community Care.............................................. 227 Holloway Aged Care Services................................................................. 174, 189 Holmwood Aged Care............................................................................ 198, 198 Home Care Assistance Inner East Melbourne....................................................................................... 227 South East Melbourne..................................................................................... 227 Home care flow chart.................................................................................................16 Home Care Packages..................................................................................................27 Home Instead Senior Care................................................................................ 37 Geelong.................................................................................................................... 243 Melbourne Blackburn & Eastern Suburbs.................................. 227, 243 Melbourne Inner East............................................................................ 227, 243 Melbourne Inner North................................................................................... 243 Melbourne Inner South & Bayside................................................. 227, 243 Melbourne Maidstone & Western Suburbs.......................................... 243 Melbourne Outer East & Glen Waverley...................................... 227, 243

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Home Instead Senior Care continued Melbourne Outer North East........................................................................ 243 Home Support Services............................................................................. 227, 234 Homeless....................................................................................................................... 107 Homestead Lakes.................................................................................................... 208 Homestyle Aged Care Services................................ 176, 183, 196, 206 Homewood....................................................................................................... 176, 215 Honeysuckle Regional Health Bendigo....................................................... 203 Honeysuckle Regional Health Violet Town................................................ 213 Hope Aged Care Brunswick................................................................................................................ 189 Gladstone Park..................................................................................................... 180 Sunshine.................................................................................................................. 174 How to use the DPS Guide..........................................................................................6 Hume City Council Aged Care Services......................................................... 227 Ian Brand Nursing Home............................................................... 170, 177, 195 Illoura Residential Aged Care............................................................................ 214 Independent Living Centres....................................................................................47 indigo@home Community Care Services................................................... 234 Inglewood & Districts Health Service RAC................................................. 210 integratedliving Australia........................................................................ 227, 234 Iona Digby Harris Nursing Home.................................................................... 209 IPC Health Aged Services.................................................................................... 227 IRH Isomer Residential Aged Care................................................... 94, 183 Iris Grange SRS............................................................................................ 170, 217 Iris Manor.......................................................................................................... 172, 217 Iris Manor Home Care Packages...................................................................... 227

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Irvin House.................................................................................................................. 211 Jacaranda Lodge...................................................................................................... 214 Jacaranda Village..................................................................................................... 210 Jack Lonsdale Lodge.............................................................................................. 201 James Barker House............................................................................................... 185 James Thomas Court.............................................................................................. 201 Japara........................................................................................................................... 120 Jasmine Lodge................................................................................. 110, 186, 217 Jasper Road Units.................................................................................................... 220 Jeparit Hospital Complex.................................................................................... 209 Jewish Care.................................................................................................................. 95 Active Living Centre................................................................................ 245, 246 In-Home Services..................................................................................... 227, 243 JF McDonald Wing................................................................................................... 214 John Curtin Aged Care.......................................................................................... 208 Joseph Palmer & Sons................................................................. 146, 248, 249

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Just Better Care............................................................................................. 17, 243 Gippsland................................................................................................................ 234 Hume & Southern Riverina................................................................ 227, 234 Melbourne Bayside............................................................................................ 227 Melbourne Inner East....................................................................................... 227 Mornington & Melbourne Outer East...................................................... 227 Western Victoria.................................................................................................. 227 Just For U Care........................................................................................................... 227 Kaleesa Nursing Home......................................................................................... 204 Kalyna Care.................................................................................................................. 174 Kara Court Nursing Home................................................................................... 212 Karana Residential Care (Yarrawonga Health)....................................... 211 Karingal Seymour.................................................................................................... 211 Karinya Aged Care................................................................................................... 211 Kelaston........................................................................................................................ 201 Kellock Lodge............................................................................................................. 212 Kensington Grange................................................................................................. 207 Kerala Manor.............................................................................................................. 193 Kerang District Health Physical Maintenance Program..................... 246 Kew Gardens Aged Care....................................................................................... 174 Kialla Gardens Village............................................................................................ 212 Kiewa Valley House................................................................................................. 201 Kilara House....................................................................................... 110, 193, 217 Kilmore & District Hospital................................................................................. 211 KinCare.......................................................................................... 30, 227, 234, 243 Nursing.......................................................................................................... 248, 249 Kingston Gardens.................................................................................................... 177

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Aged Care Guide helps people make informed care choices. You’re now able to share your aged care experiences and leave a review for the services you and your loved ones use. Care providers hear your feedback, converse with you to find out more and can make improvements based on your experiences. Share real experiences and start a conversation with your care providers

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Kirkbrae Presbyterian Homes Aged Care......................................... 185, 198 Kirrak House............................................................................................................... 202 Kirralee.......................................................................................................................... 201 Koori Community Aged Care Program (KCACP)...................................... 227 Koorooman House................................................................................................... 213 Koraleigh Nursing Home..................................................................................... 204 KRHS Home Care........................................................................................... 227, 234 KRHS Westernport N/Home & Killara Hostel........................................... 175 Lakes Entrance.......................................................................................................... 205 Lakeview Nursing Home..................................................................................... 214 Langford Grange...................................................................................................... 176 Latrobe Community Health Service................................................... 227, 234 Latrobe Regional Hospistal Macalister Unit............................................. 209 Latrobe Valley Village............................................................................................ 209 Latvian Aged Care Facility................................................................................... 183 Laurina Lodge............................................................................................................ 214 LCH at Home............................................................................................................... 234 LCH Staying Active Groups.................................................................................. 247 Leslie Mews................................................................................................................. 220 Let’s Get Care................................................................................................... 228, 234 Lexington Gardens Aged Care.......................................................................... 177 LGBTIQ............................................................................................................................ 106 Life Without Barriers................................................................................... 228, 234 Lifeview...........................................................................................................107, 160 Argyle Court........................................................................................................... 181 Emerald Glades.................................................................................................... 198 Residential Care - Diversity & Inclusion................................................. 248 The Willows............................................................................................................ 188 Willow Wood......................................................................................................... 175 Like Our Own.............................................................................................................. 228 Lilydale Aged Care................................................................................................... 198 Link Health & Community Chadstone............................................................................................................... 247 Clayton...................................................................................................................... 247 Glen Waverley....................................................................................................... 247 Oakleigh................................................................................................................... 247 Oakleigh Recreation Centre.......................................................................... 247 Liscombe House........................................................................................................ 171 Lochiel House............................................................................................................. 205 Logan Lodge............................................................................................................... 214 Lorne Nursing Home.............................................................................................. 213 Lower Plenty Garden Views............................................................................... 170 Loyal Care..................................................................................................................... 228 Luson Health........................................................................................................... 206 Eden Park................................................................................................................. 208 The Vue..................................................................................................................... 206 Lutheran Aged Care Community Services................................................. 234 Lynbrook Park Aged Care.................................................................................... 176 Lynden Aged Care............................................................................. 55, 173, 216 Lyndoch Living.......................................................................................................... 214 Lyndoch Living Community & Home Care................................................. 234 Lyrebird Village for the Aged............................................................................ 202 Macedon Ranges Health Therapy Services............................................... 247 Macedonian Community Welfare Association Home Care Packages......................................................................................... 228

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Macpherson Smith Residential Care............................................................. 212 MACS Bella Chara Supported Care...................................................... 208, 217 MACS Home Care Services....................................................................... 228, 234 MACS Residential Care.......................................................................................... 208 Maddocks Gardens Residential Aged Care................................................ 205 Madison Sloan Lawyers............................................................. 149, 248, 249 Maldon Hospital....................................................................................................... 211 MannaCare Cassia House.......................................................................................................... 184 Community Care.................................................................................................. 228 Doncaster Melaleuca Lodge......................................................................... 184 Doncaster Rehabilitation Services............................................................ 247 Manor Court Werribee Aged Care..................................................... 86, 197 Maranoa House......................................................................................................... 245 Margery Cole Residential Care Services...................................................... 210 Margriet Manor............................................................................................. 185, 198 Marina................................................................................................................. 180, 216 Martin Luther Homes Care Apartments................................................................................................. 183 Nursing Home....................................................................................................... 183 Marwal Centre................................................................................................ 245, 247 Maryborough Residential Community........................................................ 204 May Noonan Centre................................................................................................ 205 Mayfair Lodge SRS....................................................................................... 176, 217 Mayflower Group................................................................................................. 123 Brighton................................................................................................................... 171 Brighton Independent Living Units.......................................................... 220 Macleod Independent Living Units.......................................................... 220 Reservoir.................................................................................................................. 178 McKellar Centre Alan David Lodge................................................................................................ 206 North Geelong...................................................................................................... 208 McKenzie Aged Care.............................................................................................. 78 McLean Lodge........................................................................................................... 189 McLellan House Hostel......................................................................................... 180 MDHS Wellness & Support Centres................................................................ 247 MDHSS Home Care Services............................................................................... 234 mecwacare..................................................................................................................... 9 Barry Fenton Centre............................................................................... 245, 247 Community Housing Services Beaumaris............................................. 220 Community Housing Services Glen Iris................................................... 220 Community Housing Services Sandringham...................................... 220 Elstoft House......................................................................................................... 206 Fisher Street Centre........................................................................................... 245 Home Care Packages......................................................................................... 228 Home Nursing & Care Services Melbourne.......................................... 243 Home Nursing & Care Services Nillumbik............................................. 243 Home Nursing & Care Serv North West Metro................................... 243 Home Nursing & Care Serv South East Metro..................................... 243 Home Nursing & Care Serv South East Region................................... 243 Home Nursing & Care Serv South West Region................................. 243 John Atchison Centre........................................................................................ 197 Jubilee House........................................................................................................ 179 Malvern Centre..................................................................................................... 193 Noel Miller Centre.................................................................................... 173, 193

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mecwacare continued O’Mara House........................................................................................................ 210 Park Hill.................................................................................................................... 190 Retirement Living Hoppers Crossing....................................................... 220 Rivendell House................................................................................................... 245 Rositano House.................................................................................................... 197 Simon Price Centre............................................................................................. 195 Trescowthick Centre.......................................................................................... 194 Vincent House....................................................................................................... 181 Medical & Aged Care Group....................................................................... 161D Day Program.......................................................................................................... 245 MedicAlert Foundation.................................................................................... 249 Medina Manor Aged Care................................................................................... 178 Mekong Cairnlea Vietnamese Aged Care................................................... 174 Mekong Keilor East Vietnamese Aged Care................................... 174, 189 Melaleuca Aged Care............................................................................................. 202 Melbourne City Council Ageing & Inclusion Serv.................................. 228 Melton City Council Ageing Well Groups.................................................... 247 Melville Grange........................................................................................................ 175 Memorial Drive Retirement Village............................................................... 221 Menarock Life............................................................................................................ 74 Camberwell Gardens........................................................................................ 173 Emmavale............................................................................................................... 184 Essendon.................................................................................................................. 189 Glen Waverley....................................................................................................... 187 Greenway Gardens............................................................................................. 185 McGregor Gardens.............................................................................................. 175 Rosehill.......................................................................................................... 172, 182 Salisbury House................................................................................................... 175 Shepparton............................................................................................................ 212 Sherbrooke House................................................................................... 183, 198 Willowbrae............................................................................................................. 184 MePACS........................................................................................................................... 49 Mercy Health..............................................................................................26, 70-71 Bethlehem Home for Aged........................................................................... 203 Community Nursing Service.............................................................. 248, 249 Home Care Services........................................................................................... 248 Home Care Services Barwon Region (Colac)............................ 234, 243 Home Care Services Barwon Region (Geelong)..................... 234, 243 Home Care Services Eastern Metro Region............................... 228, 243 Home Care Services Gippsland Region........................................ 234, 243 Home Care Services Grampians Region...................................... 234, 243 Home Care Services Hume Region................................................. 234, 243 Home Care Services Loddon Mallee Region............................. 234, 243

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Mercy Health continued Home Care Services North West Metro (Parkville)................ 228, 243 Home Care Services North West Metro (Preston).................. 228, 243 Home Care Services Northern Metro Region........................... 228, 244 Home Care Services South East Metro Region........................ 228, 244 Home Care Services Southern Metro Region........................... 228, 244 Respite Services Lynbrook............................................................................. 245 Respite Services Macleod............................................................................... 245 Respite Services Shepparton....................................................................... 245 Wellness Centre Preston................................................................................. 247 Mercy Place Abbotsford.............................................................................................................. 197 Apartments Retirement Living................................................................... 220 Ave Maria (Shepparton)................................................................................. 212 Ballarat..................................................................................................................... 201 Boronia..................................................................................................................... 183 Colac........................................................................................................................... 204 Colac Retirement Living.................................................................................. 220 Corben....................................................................................................................... 182 Dandenong............................................................................................................. 176 East Melbourne......................................................................................... 186, 216 Fernhill...................................................................................................................... 172 Keon Park................................................................................................................ 178 Lynbrook.................................................................................................................. 176 Montrose................................................................................................................. 198 Mordialloc............................................................................................................... 182 Newport................................................................................................................... 180 Nixon.......................................................................................................................... 182 Northcliffe............................................................................................................... 182 Parkville......................................................................................................... 186, 216 Rice Village............................................................................................................. 207 Rice Village Retirement Living.................................................................... 220 Rosebud................................................................................................................... 191 Shepparton............................................................................................................ 212 Springvale............................................................................................................... 177 Templestowe......................................................................................................... 184 Warrnambool........................................................................................................ 214 Wyndham............................................................................................................... 197 Merindah Lodge Aged Care Facility............................................................... 205 Merri Health Home Care Packages...................................................... 228, 234 Merriwa Grove SRS....................................................................................... 211, 217 Merv Irvine Nursing Home........................................................... 170, 177, 195 MHA Care Home & Community Care Services.......................................... 234 MiCare............................................................................................................ 43, 85, 90 Chinese Social Support Group Knox......................................................... 245 Chinese Social Support Group Monash.................................................. 245 Home Care Packages Eastern/Northern Region................................ 228 Home Care Packages Latrobe/Gippsland.............................................. 234 Home Care Packages Southern/Western Region.............................. 228 Home Care Services........................................................................................... 244 Multicultural & Chinese Social Support Group.................................. 245 Multicultural & Dutch SSG Carrum Downs........................................... 245 Multicultural & Dutch SSG Kilsyth............................................................. 245 Social Support Groups Frankston & Rye................................................ 245 Milford Hall SRS............................................................................................. 193, 217

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Millhaven Lodge....................................................................................................... 175 Millward........................................................................................................................ 184 Mirboo North............................................................................................................. 213 Mirridong..................................................................................................................... 203 Mitchell House.......................................................................................................... 209 Mobility............................................................................................................................47 Monash Health Aphasia Support Program............................................... 247 Community Support Options....................................................................... 228 Social Support Program Cranbourne....................................................... 247 Monda Lodge Hostel.............................................................................................. 198 Moneyplan Australia.............................................................................. 144, 248 Mont Albert Manor...................................................................................... 195, 217 Montclaire Aged Care............................................................................................ 171 Montefiore Homes Community Residence............................................... 186 Moonee Valley City Council Aged & Disability Serv............................. 228 Mooraleigh Hostel................................................................................................... 179 Mooroolbark Residential Aged Care Facility............................................. 198 Moran Roxburgh Park........................................................................................... 181 Morcare Services...................................................................................................... 228 Moreland City Council Home Support......................................................... 249 Mornington Peninsula Shire Aged & Disability Serv........................... 249 Morven Manor Retirement Community..................................................... 219 Mount Alexander Retirement Lodge............................... 127, 189, 217 Mount View Aged Care Facility........................................................................ 205 Moving house............................................................................................................. 148 Moving into a home...................................................................................................75 moveU............................................................................................................... 132, 249 Moyne Health Belfast House........................................................................................................ 211 Moyneyana House.............................................................................................. 211 Services Home Care Packages...................................................................... 234 Moyola Lodge............................................................................................................ 212 Muirfield Financial Services.............................................................. 145, 248 Multicultural..................................................................................................................91 Myrtleford Lodge Aged Care............................................................................. 201 Nagambie HealthCare Community Care Services.............................................................................. 234 Residential Aged Care...................................................................................... 213 Napier Street Aged Care Services................................................................... 193 Narracan Gardens.................................................................................................... 209 Natimuk Centre......................................................................................................... 209 Nazareth Care......................................................................................................... 97D Nazareth House Ballarat................................................................................. 201 Nazareth House Camberwell....................................................................... 173

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NDCH Com’ty Nursing, Allied Health & NDIS Serv................................. 247 Nellie Melba................................................................................................................ 188 Nellie Melba Retirement Village..................................................................... 220 New Aged Care.......................................................................................................... 234 Newmans on the Park........................................................................................... 184 Nixon Financial Services...................................................................................... 248 Noble Gardens........................................................................................................... 177 Noble Manor.................................................................................................... 177, 216 Noble Park Lodge..................................................................................................... 177 Northern Gardens.................................................................................................... 190 Northern Health Home Care Packages............................................. 228, 234 Northside Residential Aged Care Facility................................................... 195 Numurkah Pioneers Memorial Lodge.......................................................... 211 Oakern Lodge SRS........................................................................................ 188, 217 Oaklea Hall.................................................................................................................. 187 Oasis Aged Care........................................................................................................ 210 Ocean Mist Aged Care Facility........................................................................... 213 Olivet Aged Care....................................................................................................... 186 Olivet Aged Care Home Care Services.......................................................... 228 Omeo District Health Lewington House..................................................... 205 Omni-Care................................................................................................. 2, 228, 244 Training.................................................................................................................... 248 On Luck Chinese Nursing Home...................................................................... 184 Opal Aged Care...........................................................................................64D-65D Bairnsdale.................................................................................................... 205, 216 By The Bay.................................................................................................... 191, 216 Gillin Park................................................................................................................ 214 Gracedale........................................................................................... 184, 186, 216 Hobsons Bay............................................................................................... 180, 216 Lakeview.................................................................................................................. 205 Meadowglen.............................................................................................. 196, 216 Paynesville.............................................................................................................. 205 Roxburgh................................................................................................................. 181 Sale............................................................................................................................. 214 Salford Park............................................................................................................ 183 Seahaven................................................................................................................. 202 South Valley........................................................................................................... 206 Warrnambool........................................................................................................ 214 Orbost Regional Health Centre Based Care............................................................................................... 247 Home Based Services....................................................................................... 234 Ottoman Village Aged Care................................................................................ 180 Ottrey Homes............................................................................................................. 211 Otway Health Residential Care......................................................................... 204 Outlook Gardens Aged Care Facility.............................................................. 176 Overbeek Lodge............................................................................................. 185, 198 OzPlan Financial Services.................................................................... 141, 248 Palliative care............................................................................................................. 155 Park Lane Croydon...................................................................................... 61, 185 Parkdale Aged Care................................................................................................. 182 Parkglen Retirement Community................................................. 122, 220 Assisted Care.......................................................................................................... 218 Home Care Services................................................................................ 228, 244 Parkland Close Supportive Care Home............................................. 174, 217 Parkland House......................................................................................................... 201

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Parkvilla Aged Care Facility................................................................................ 212 Partners in Culturally Appropriate Care (PICAC)..........................................93 Pattinson House....................................................................................................... 210 PCCV Home Care Packages...................................................................... 228, 234 Peninsula Grange Aged Care............................................................................. 190 Peninsula Grange Retirement Community............................................... 219 Peninsula Health Home Care Packages....................................................... 228 Penshurst Nursing Home & Kolor Lodge.................................................... 213 Pineview Residential Care....................................................................... 201, 217 Placement consultants........................................................................................... 132 Point Cook Manor.................................................................................................... 197 Polish Retirement Home..................................................................................... 183 Prague House............................................................................................................. 174 Prestige Inhome Care Packages............................................................ 228, 234 PrimeCare Financial Planning......................................................... 143, 248 Princes Court Homes.............................................................................................. 210 Princess Margriet Village..................................................................................... 220 Princeton View Aged Care................................................................................... 171 Private home care........................................................................................................36 Progressive Financial Solutions................................................... 129D, 248 Prom Country Aged Care..................................................................................... 213 Prompt Care Home Care Package Metropolitan VIC................................................................................................. 228 Regional VIC........................................................................................................... 234 PRONIA Aged Care Serv Eastern/Northern Metro Region.............................. 228 Aged Care Serv Southern/Western Metro Region............................ 228 Pyramid Hill Home.................................................................................................. 210 Quality standards........................................................................................................61 Queens Park Independent Living Units...................................................... 220 Racecourse Grange Aged Care.......................................................................... 190 Rainbow Hospital.................................................................................................... 209 RALAC Lionsbrae...................................................................................................... 186 Rangeview Private Nursing Home................................................................. 214 Rathdowne Place Aged Care............................................................................. 186 Raynes Park Court SRS............................................................................... 172, 218 Real Estate Care Service............................................................ 147, 248, 249 REDHS Home Care Packages.............................................................................. 234 Refundable Accommodation Deposit (RAD)..................................................67 Regional Assessment Service (RAS)....................................................................50 Regis Aged Care.......................................................................................52-53, 63 Alawarra Lodge.................................................................................................... 194 Armadale................................................................................................................. 193 Blackburn................................................................................................................ 194 Brighton................................................................................................................... 171 Cranbourne............................................................................................................. 176 Dandenong North.............................................................................................. 176 East Malvern.......................................................................................................... 193 Fawkner.................................................................................................................... 190 Frankston................................................................................................................. 179 Home Care Eastern Metro Region....................................... 228, 244, 247 Home Care Mildura............................................................................................ 234 Inala Lodge............................................................................................................. 194 Inala Village........................................................................................................... 220 Inala Village Day Therapy Centre................................................................ 247 Macleod.................................................................................................................... 170

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Regis Aged Care continued Milpara Lodge....................................................................................................... 194 Ontario...................................................................................................................... 210 Ringwood................................................................................................................ 186 Rosebud................................................................................................................... 190 Sandringham........................................................................................................ 172 Shenley Manor..................................................................................................... 173 Sunraysia................................................................................................................. 210 Resident Agreement ..................................................................................................84 Respite care.............................................................................................................42, 96 Retirement living...................................................................................................... 121 RI Advice Shepparton............................................................................ 140, 248 Riddell Gardens Aged Care................................................................................. 181 Riverside House........................................................................................................ 197 Riverview Aged Care.............................................................................................. 204 RM Begg Kyneton Aged Care............................................................................ 210 RM McHale Hostel................................................................................................... 204 Robinvale District Health Service Manangatang....................................................................................................... 213 Riverside Hostel................................................................................................... 214 Robinvale................................................................................................................. 214

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If you know the council district or suburb, refer to pages 165 -167, then use this as a reference which will direct you to the correct page.

Roccoco.......................................................................................................................... 208 Rochester & Elmore District Health Service.............................................. 204 Rodney Park Village................................................................................................ 212 Ron Conn Nursing Home..................................................................................... 189 Rosanna Views.......................................................................................................... 171 Rosary Home.............................................................................................................. 174 Rose Lodge.................................................................................................................. 202 Rosebank Nursing Home & Rosebank Hostel.......................................... 212 Rosebrook Aged Care............................................................................................. 191 Rosewood Downs SRS............................................................................176, 218 Rosewood Gardens Aged Care.............................................................. 172, 218 Rosstown Community........................................................................................... 180 Royal Avenue Retirement Lodge......................................................... 189, 218 Royal Freemasons Bacchus Marsh..................................................................................................... 211 Ballarat..................................................................................................................... 201 Bendigo.................................................................................................................... 203 Centennial Lodge................................................................................................ 183 Coppin Centre........................................................................................................ 186 Coppin Suites........................................................................................................ 186 Darvall Lodge........................................................................................................ 177 Elizabeth Gardens.................................................................................... 187, 195 Flora Hill................................................................................................................... 203

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Royal Freemasons continued Footscray Aged Care.......................................................................................... 185 Footscray Day Therapy Centre...................................................................... 247 Gregory Lodge...................................................................................................... 189 Home Care................................................................................................... 228, 235 Moe............................................................................................................................. 209 Monash Gardens................................................................................................. 188 Mount Martha Valley........................................................................................ 191 Sale............................................................................................................................. 214 Springtime Day Therapy Centre.................................................................. 259 Springtime Sydenham..................................................................................... 175 Wellness Service.................................................................................................. 247 Ruckers Hill.................................................................................................................. 177 Rumbalara Elders Facility.................................................................................... 212 Rumbalara Positive Ageing & Disability Serv.......................................... 235 Rupanyup Hospital & Nursing Home........................................................... 215 Rural & regional........................................................................................................ 107 Rural City of Wangaratta Aged & Com’ty Care........................................ 235 Rural Northwest Health Hopetoun................................................................................................................ 215 Yarriambiack Lodge........................................................................................... 215 RusCare Community Care....................................................................................... 229, 235 Kronstadt Gardens............................................................................................. 176 Rye Sands..................................................................................................................... 191 Ryman Healthcare.............................................................................................. 115 Sacred Heart Community.................................................................................... 193 Sacred Heart Local.................................................................................................. 229 SAI Home & Community Care........................................................................... 229 Salvation Army Aged Care Home & Community Care....................................................... 244 Aged Care Plus........................................................................................... 229, 235 Samarinda Ashburton Aged Services.......................................................... 172 Samarinda Home Care.......................................................................................... 229 Sambell Lodge.......................................................................................................... 197 Samkay Health......................................................................................................... 99 Tyabb......................................................................................................................... 191 San Carlo Homes for the Aged......................................................................... 196 Sandhurst..................................................................................................................... 178 Sandy Lodge SRS........................................................................................... 181, 218 Sapphire Care Oakleigh............................................................................. 182, 188 Scottvale....................................................................................................................... 176 Sea Views Manor...................................................................................................... 208 Seaview House Residential Care SRS................................................. 208, 218 Selling your home..................................................................................................... 147 Seniors Community Care..................................................................................... 229 Sequel Home Care................................................................................................... 229 Shepparton Independent Living Units........................................................ 220 Shepparton Villages Home Care & Support Serv................................... 235 Sheridan Aged Care................................................................................................ 204 Sheridan Hall Brighton........................................................................................................ 171, 216 Caulfield................................................................................................................... 179 Caulfield Independent Living Units.......................................................... 220 Shoreham House...................................................................................................... 191 Short Term Restorative Care 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Simpkin House.......................................................................................................... 203 Simply Helping......................................................................................................... 38 Bayside Peninsula............................................................................................... 244 Central Highlands & Djerriwarrh................................................................ 244 Eastern & Greater Eastern Melbourne.......................................... 229, 244 Geelong & Barwon.................................................................................. 235, 244 Gippsland South & West...................................................................... 235, 244 Goulburn Valley........................................................................................ 235, 244 Inner & South East Melbourne.................................................................... 244 Loddon Mallee...................................................................................................... 244 North East Melbourne...................................................................................... 244 South West............................................................................................................. 244 Smorgon Family Nursing Home...................................................................... 186 Somercare.............................................................................................IBC, 191, 216 Sorrento Lodge.......................................................................................................... 191 South Port Residential Home........................................................................... 193 South West Healthcare Allied Health Services........................................ 247 Special needs groups.............................................................................................. 106 Spectrum Home Care Services......................................................................... 229 Springvale.................................................................................................................... 177 Spurway Community............................................................................................. 180 St Basil’s Homes for the Aged........................................................................... 190 St Catherine’s Hostel.............................................................................................. 214 St Elmo’s Nursing Home....................................................................................... 215 St James Terrace SRS........................................................................ 171, 182, 218 St John’s Village........................................................................................................ 214 St Joseph’s Home Northcote.............................................................................. 177 St Judes......................................................................................................................... 176 St Margaret’s Community Retire Village..................................................... 220 St Michaels Aged Care Facility.......................................................................... 180 St Paul’s Hostel.......................................................................................................... 178 St Vincent’s Care Services............................................................................ 193D Community Living.............................................................................................. 229 Community Living Melbourne.................................................................... 244 Eltham....................................................................................................................... 193 Eltham Day Therapy Centre........................................................................... 247 Eltham Independent Living.......................................................................... 221 Hawthorn................................................................................................................ 174 Werribee.................................................................................................................. 197 Star Health Home Care......................................................................................... 229 Star of the Sea Aged Care (VMCH)................................................................. 213 Steele Haughton Unit............................................................................................ 201 Stretton Park Residential Care.......................................................................... 214 Sumner House........................................................................................................... 197 Sunbury Community Health Allied Health Services...................................................................................... 247 Home Care Packages......................................................................................... 229 Sunbury Lions Community Aged Care......................................................... 181 Sunlight.............................................................................................................. 196, 216 Sunnyhurst Gardens.................................................................... 109, 171, 218 Sunnyside House...................................................................................................... 205 Sunnyside Lutheran Retirement Village..................................................... 209 Support at home..........................................................................................................17 Supported living........................................................................................................ 113 Supported Residential Services (SRS)............................................................. 108

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Surf Coast Shire Council Aged & Disability Serv.......................... 235, 251 Sutton Park Aged Care.......................................................................................... 187 Sydney Williams Apartments........................................................................... 220 Tabulam & Templer Homes for the Aged (TTHA)................... 93, 183 Retirement Living............................................................................................... 221 Talbot Place................................................................................................................. 201 Tannoch Brae Aged Care...................................................................................... 208 Tarago Views Aged Care....................................................................................... 202 Tarcoola Village......................................................................................................... 212 Templestowe Manor Aged Care............................................................ 184, 216 Templestowe Manor Independent Living................................................. 219 Tend Care...................................................................................................................... 229 The Alexander Aged Care Centre...................................................... 76, 187 The Ashley Aged Care............................................................................................ 178 The Bays Aged Care................................................................................................ 190 The Belmont............................................................................................................... 206 The Birches.................................................................................................................. 213 The Connault..................................................................................... 33D, 172, 218 The Gables................................................................................................................... 173 The Heights...................................................................................................... 184, 216 The Heights SRS.................................................................................. 173, 193, 218 The Highbury............................................................................................................. 187 The Homestead.............................................................................................. 208, 216 The Mews..................................................................................................................... 173

Useful Tips

If you know the council district or suburb, refer to pages 165 -167, then use this as a reference which will direct you to the correct page.

The Oaks Retirement Community.................................................................. 219 The Salvation Army Aged Care...................................................................... 72 Therapeutic Pillow Australia.................................................... 48, 248, 249 Timboon & District Healthcare Service Residential Care................... 205 TLC Aged Care............................................................................................................ 13 Tongala & District Memorial ACS................................................................. 68 Transition Care Program...........................................................................................44 Traralgon Aged Care............................................................................................... 210 Trentham Aged Care Facility.............................................................................. 208 Trevi Court Aged Care............................................................................................ 189 Trinity Care............................................................................................................... 96D Trinity Manor Balwyn............................................................................ 173, 216 Trinity Manor Burwood........................................................................ 187, 195 Trinity Manor Greensborough.......................................................... 170, 193 TSC Home & Community Care.......................................................................... 229 Twin Parks Aged Care Centre............................................................................. 178 United Spanish Latin American Welfare Home Care Packages......................................................................................... 229

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Uniting AgeWell.........................................................................................116-117 Allied Health & Therapy Services............................................................... 247 Amarco Apartments.......................................................................................... 221 Barwon Home Care............................................................................................ 235 Box Hill Community.......................................................................................... 194 Carer Respite Services........................................................................... 244, 245 Carnsworth Community.................................................................................. 174 Community Condare Court............................................................................ 173 Community Tanderra........................................................................................ 173 Condare Court Independent Living Units.............................................. 221 Eastern Home Care............................................................................................. 229 Gippsland Home Care....................................................................................... 235 Girrawheen Centre............................................................................................. 245 Hawthorn Centre...................................................................................... 245, 247 Hawthorn Community..................................................................................... 173 Independent Retirement Living................................................................. 221 Kalkee Centre........................................................................................................ 245 Kalkee Community Murray........................................................................... 206 Kalkee Community Nangatta....................................................................... 206 Kalkee Costa Court Serviced Apartments............................................. 221 Kalkee Independent Living Units.............................................................. 221 Kangerong Centre............................................................................................... 245 Kingsville Centre.................................................................................................. 245 Kingsville Community...................................................................................... 185 Loddon Mallee North Home Care.............................................................. 235 Loddon Mallee South Home Care.............................................................. 235 Manor Lakes Community............................................................................... 197 Mingara Centre.................................................................................................... 245 Nangare Independent Living Units.......................................................... 221 Noble Park Centre............................................................................................... 247 Noble Park Centre (Scott Club).................................................................... 245 Noble Park Community................................................................................... 177 North West & Barwon Home Care.................................................. 229, 235 Oakleigh Centre................................................................................................... 247 Preston Centre...................................................................................................... 247 Preston Community.......................................................................................... 178 Seven Hills Community Respite House................................................... 245 Social Support Services................................................................................... 245 Southern Home Care......................................................................................... 229 Strathdon Centre Forest Hill......................................................................... 247 Strathdon Community..................................................................................... 195 Strathdon Independent Living Units....................................................... 221 Strath-Haven Community.............................................................................. 203 Strath-Haven Day Respite Centre.............................................................. 245 Valkstone Independent Living Units....................................................... 221 White Hills Haven Independent Living Units...................................... 221 Yernga Independent Living Units.............................................................. 221 Uniting In Home Support Services..................................................... 229, 235 Useful phone numbers..............................................................................................12 Valley View Nursing Home................................................................................. 213 Vasey RSL Care.............................................................................................158-159 Brighton................................................................................................................... 171 Brighton East......................................................................................................... 171 Bundoora........................................................................................... 170, 177, 195 Frankston South.................................................................................................. 179

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Vasey RSL Care continued Home Care.............................................................................................................. 229 Independent Living Units.............................................................................. 221 Ivanhoe..................................................................................................................... 170 VASS Aged Care & Disability Support Services........................................ 229 Vermont Aged Care.......................................................................... 60, 186, 195 Veterans’ support..............................................................................................40, 106 Victoria by the Park................................................................................................ 180 Victoria Grange Aged Care.................................................................................. 195 Victoria Grange Retirement Community.................................................... 219 Victorian Elderly Chinese Hostel..................................................................... 189 Viewhills Manor........................................................................................................ 176 Villa Del Sole Italian Aged Care........................................................................ 190 Village Baxter Homecare Services............................................................................................. 229 Manor........................................................................................................................ 179 The Lodge................................................................................................................ 179 Village Glen Aged Care Residences Capel Sound.......................................................... 190 Aged Care Residences Mornington........................................................... 190 Flexicare Home Support................................................................................. 229 VincentCare................................................................................................................. 31 Assistance with Care & Housing Program............................................. 248 Home Care Packages Program Hume Region.......................... 235, 244 Home Care Packages Program Metro Region............... 229, 235, 244 Independent Living Units Alfredton........................................................ 221 Independent Living Units Bendigo.......................................................... 221 Independent Living Units Maryborough............................................... 221 Independent Living Units Mildura............................................................ 221 Independent Living Units Red Cliffs......................................................... 221 Wellbeing Centre................................................................................................ 247 Violet Town Bush Community Services....................................................... 235 Violet Town Bush Day Therapy Centre.......................................................... 247 Vision Australia Home Support Services......................................... 229, 235 Vista Financial Group............................................................................. 142, 248 VMCH............................................................................................................................... 62 Athelstan Camberwell..................................................................................... 221 Balwyn...................................................................................................................... 221 Barnsbury Apartments.................................................................................... 221 Berwick..................................................................................................................... 175 Brighton................................................................................................................... 221 Bundoora........................................................................................... 170, 177, 195 Camberwell............................................................................................................ 221 Carers Support Services (Eastern Metro)............................................... 248 Carers Support Services (Hume)................................................................ 248 Carinya Dementia Respite Service............................................................ 245 Caulfield North..................................................................................................... 221 Clifton Hill............................................................................................................... 221 Corpus Christi............................................................................................. 187, 216 Corpus Christi Village........................................................................................ 221 Doncaster East...................................................................................................... 221 Elsternwick............................................................................................................. 221 Hannah Apartments......................................................................................... 221

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VMCH continued Heidelberg.............................................................................................................. 221 Home Care Services Barwon Region........................................................ 235 Home Care Services Eastern/Northern Metro..................................... 229 Home Care Services Gippsland Region................................................... 235 Home Care Services Grampians Region................................................. 235 Home Care Services Hume Region............................................................ 235 Home Care Services Loddon Mallee Region........................................ 235 Home Care Services Southern Metro Region...................................... 229 Home Care Services Western Metro Region........................................ 229 Ivanhoe..................................................................................................................... 221 Ivanhoe East.......................................................................................................... 221 John R Hannah..................................................................................................... 188 Justin Villa............................................................................................................... 173 Kialla House Community Respite Service............................................. 245 Malvern.................................................................................................................... 222 Malvern Village.................................................................................................... 222 Mentone.................................................................................................................. 222 Mont Albert............................................................................................................ 222 Mont Albert Village........................................................................................... 222 Multicultural Wellness Centre..................................................................... 245 Ormond.................................................................................................................... 222 Parkview.................................................................................................................. 222 Privately Funded Home Care Services..................................................... 244 Providence.............................................................................................................. 211 Providence Village.............................................................................................. 221 Rehabilitation Centre....................................................................................... 247 Richmond................................................................................................................ 222 Shanagolden......................................................................................................... 175 Shanagolden Village......................................................................................... 221 South East Flexible Respite Service............................................... 244, 245 Specialist Aged Community Nursing....................................................... 248 St Bernadettes...................................................................................................... 174 St Catherines......................................................................................................... 173 St Catherine’s Apartments............................................................................. 222 St Joseph’s Mews................................................................................................. 221 St Joseph’s Place.................................................................................................. 222 St Thomas’ Village............................................................................................... 221 Star of the Sea Village...................................................................................... 221 Wantirna.................................................................................................................. 183 White Road Day Respite Service................................................................ 245 Willowbrooke............................................................................................. 183, 198

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Vonlea Manor............................................................................................................ 207 Waiting lists....................................................................................................................68 Walmsley Retirement Community................................................................ 219 Wannon Hostel......................................................................................................... 213 Waranga Aged Care Hostel................................................................................. 204 Waranga Nursing Home...................................................................................... 204 Waratah Lodge Nursing Home......................................................................... 205 Warralily Gardens.................................................................................................... 206 Warramunda Village Hostel............................................................................... 204 Warrawee Community............................................................................... 179, 216 Warrina Aged Care.................................................................................................. 210 Warrina Residential Care (Yarrawonga Health)..................................... 211 Water Gardens........................................................................................................... 175 Waverley Hill................................................................................................ 188, 218 Waverley Valley Aged Care......................................................... 82, 187, 216 WB Messer................................................................................................................... 201 WDHS Home Care Packages.............................................................................. 235 WDHS Physical Activity & Social Support Group................................... 247 Weary Dunlop............................................................................................................ 188 Home Care Services........................................................................................... 229 Retirement Living............................................................................................... 220 Well Placed Care............................................................................. 137, 248, 249 West Wimmera Health Service Community Options........................... 235 Westgarth.................................................................................................................... 177 Westgate Aged Care Facility.............................................................................. 180 Westmont Homestead.......................................................................................... 215 Whitehaven Assisted Care Facility...................................................... 207, 218 Whitehorse City Council Home & Com’ty Serv........................................ 229 Whittlesea Lodge Aged Care............................................................................. 196 Who Cares? We Care!............................................................................................. 229 Willowbrae Melton..................................................................................... 84, 186 Wilson Lodge............................................................................................................. 214 Wimmera Health Care Group Community Options.......................................................................................... 235 Dimboola Nursing Home................................................................................ 208 Kurrajong Lodge.................................................................................................. 209 Wimmera Nursing Home............................................................................... 209 Wintringham............................................................................................................. 83 Gilgunya................................................................................................................... 190 Gilgunya Village................................................................................................... 222 Home Care Packages Barwon South West............................................ 235 Home Care Packages Loddon Mallee/Grampians............................ 235 Home Care Packages Metropolitan Region.......................................... 229 Home Care Packages Shepparton............................................................. 235 Hostel Port Melbourne......................................................................... 186, 193 Hostel Williamstown......................................................................................... 180 Woods Point Aged Care........................................................................................ 211 Woorayl Lodge.......................................................................................................... 213 Wunda Home & Community Care Services.................................... 229, 235 Yackandandah Health........................................................................................... 209 Yarra West.................................................................................................................... 185 Yarraman Nursing Home..................................................................................... 177 Your Nursing Agency Home Care Services...................................... 229, 235

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TOURS WELCOME PLEASE CONTACT SOMERCARE TO ARRANGE A TIME

Modern Aged Care living on the Mornington Peninsula. SOMERCARE on the Mornington Peninsula sets a whole new standard in aged-care nursing. Equal only to a resort hotel – yet so affordable.

Inside, splendid interiors enhance the mood of complete home comfort. Dining is an exquisite and lavish affair for all tastes and requirements. At the touch of a button, impeccable one-to-one service is at call 24 hours, every day.

Just minutes away from the beautiful beaches, the clean ocean air soothes the senses. The scenic country vistas please the eye. The picturesque gardens and walking paths welcome your every turn. Gracefully situated in these exquisite surrounds is an architectural masterwork that merges resort style living into practical everyday life.

Exceptional service is matched by excellent facilities for individual and group activities. All in all, SOMERCARE has everything you need for a healthy body, mind and spirit. In short, this first class aged-care nursing home is an elegant, civilised haven of peace and good living.

Tel: 03 5977 9922

SOMERCARE and living is easy • International and seasonal cuisine to suit all needs in dining room suitable for private and social entertaining • Newly renovated, state-of-the-art dementia wing & gardens • Craft & activity studio • Theatrette • Personalised doctor • In house commercial laundry • Hairdressing salon and beautician • Camera security systems • Daily lifestyle programs for groups and individuals • Carpet bowls and bocce • BBQ and outdoor entertaining areas

22 Graf Road, Somerville, VIC, 3912 www.somercare.com.au

Call 1300 298 728 or visit arcare.com.au

Exceptional care in your home or one of our 34 residences

Cresthaven opening mid 2019 1A The Avenue, Malvern East

For enquiries contact us

1300 133 414 bluecross.com.au