Aged Care Guide Victoria 21st edition (2021/22) by DPS Publishing

2 1 ST E D I T I O N

AGED CARE GUIDE A

DPS

PUBLICATION

Victoria

Home Care |

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ALITY PSEst.QU1999

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Trust is at the centre of everything that we do at Arcare As Australia’s only true 5 -star aged care group, you’ll enjoy the finest living environments with luxurious interiors. Beyond beautiful surrounds and chef prepared meals, when you join an Arcare community you will be supported by our unique Relationship-First Approach, that includes your own dedicated team. This commitment to continuity fosters friendships and trust.

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Aged Care Guide

VICTORIA 2021/22

From the Managing Editor Welcome to the 21st edition of the Aged Care Guide

Victoria. For more than 20 years, the Aged Care Guide,

previously known as the DPS Guide to Aged Care,

has provided seniors and their families with essential information about aged care in Australia.

Our print and online publications are an essential tool to help you understand and access aged care services – from home and community care through to residential care accommodation and retirement living options.

To help you understand the aged care process even better we have created easy

to follow flow charts which visualise your options and the steps to take for home care and residential aged care.

The articles in the front half of the book give detailed descriptions of the various aged care services available and discuss any financial and legal issues you need to be aware of, as well who can assist with expert advice around advocacy and placement.

Servicing the community with care • Community based support services provided throughout metropolitan Melbourne. • Maintaining independence and quality of life. • Services including personal care, home care, respite, overnight care, 24 hour care and home and garden maintenance. • Services available 24 hours per day, 7 days per week. • Now offering Level 1-4 Home Care Packages.

Omni-Care Pty Ltd Ground Flr, 110 Chifley Dr Preston, Victoria 3072 Ph: 03 9484 8102 Fax: 03 9484 8134 info@omni-care.com.au www.omni-care.com.au

The directory section at the back provides a comprehensive list of all Australian Government subsidised residential accommodation and approved home care package providers.

An extensive list of retirement living operators and private providers of homes and services are also included.

You can use the printed Aged Care Guide in conjunction with our website

– AgedCareGuide.com.au – which provides greater detail on the services offered by individual aged care homes, home care providers, retirement villages, as well as professional services and products.

Simply type in the associated ‘DPS Web ID’ number from this book in the space provided on the website to link directly to a chosen home, service or product.

Current bed vacancies, as well as home care availability and retirement units for sale or lease, are also listed on the website.

Alternatively you may wish to use our Compare & Connect tool to help you

find and compare aged care providers that best meet your needs and search criteria in your preferred area to help with the decision making process.

We are also promoting transparency in the sector and open up dialogue between consumers and providers through Ratings and Reviews on

AgedCareGuide.com.au, which gives you the opportunity to share positive or negative stories about your aged care experience with a service and for

providers to respond to this feedback and address any potential concerns. We would like to wish you all the best as you embark on your journey in

locating the home or services to suit your needs. When engaging a service, please advise the aged care home, retirement village, community care

provider, or product and service provider that you found their details in the

Aged Care Guide.

We welcome any suggestions on information we can provide in the next edition of the Aged Care Guide or on AgedCareGuide.com.au to further assist in your

journey. Simply email margot.white@dps.com.au . I look forward to hearing from you.

Margot White – Managing Editor

AgedCareGuide.com.au

From the Managing Editor....................................................................................................................................................................................................................... 2 COTA message.................................................................................................................................................................................................................................................................... 4 Aged care explained.............................................................................................................................................................................................................................................. 6 Useful phone numbers and websites................................................................................................................................................................................ 8 How to use the Aged Care Guide........................................................................................................................................................................................... 10 Home care flow chart...................................................................................................................................................................................................................................... 12 Support at home....................................................................................................................................................................................................................................................... 13 – Commonwealth Home Support Programme........................................................................................................................................15 – Home Care Packages..............................................................................................................................................................................................................................21 – Self-managing your Home Care Package.....................................................................................................................................................30 – Private home care.........................................................................................................................................................................................................................................32 – Respite at home...............................................................................................................................................................................................................................................33 – Transition care.....................................................................................................................................................................................................................................................35 – Flexible restorative care....................................................................................................................................................................................................................36 – Veterans’ support..........................................................................................................................................................................................................................................37 – Centre Based Care........................................................................................................................................................................................................................................38 – Day Therapy Centres...............................................................................................................................................................................................................................39 – Community Visitors Scheme...................................................................................................................................................................................................40 Transport services.................................................................................................................................................................................................................................................. 41 Assistive technology. ....................................................................................................................................................................................................................................... 42 Incontinence...................................................................................................................................................................................................................................................................... 46 Nutrition..................................................................................................................................................................................................................................................................................... 48 My Aged Care.................................................................................................................................................................................................................................................................. 49 Regional Assessment Service (RAS).................................................................................................................................................................................. 50 Aged Care Assessment Service (ACAS)....................................................................................................................................................................... 51 Aged care flow chart........................................................................................................................................................................................................................................ 54 Aged care homes..................................................................................................................................................................................................................................................... 55 – Cost for residential care....................................................................................................................................................................................................................61 – Payment options: RAD and DAP.....................................................................................................................................................................................64 – Applying to aged care homes..............................................................................................................................................................................................67 – Waiting for residential care........................................................................................................................................................................................................67 – Deciding on a home................................................................................................................................................................................................................................68 – Moving into a home................................................................................................................................................................................................................................73 – Daily living in a nursing home.............................................................................................................................................................................................76 – Resident Agreement...............................................................................................................................................................................................................................81 – Extra services..........................................................................................................................................................................................................................................................85 – Residential respite........................................................................................................................................................................................................................................86 Cultural services........................................................................................................................................................................................................................................................ 89 Aged care checklist. ............................................................................................................................................................................................................................................ 95 Frequently asked questions............................................................................................................................................................................................................. 97 Special needs groups..................................................................................................................................................................................................................................101 Supported Residential Services............................................................................................................................................................................................103 Supported living...................................................................................................................................................................................................................................................105 Retirement living.................................................................................................................................................................................................................................................107 Placement consultants.......................................................................................................................................................................................................................... 115 Financial advice......................................................................................................................................................................................................................................................121 Selling and moving.........................................................................................................................................................................................................................................131 Estate planning.......................................................................................................................................................................................................................................................133 Carer support...............................................................................................................................................................................................................................................................135 Advocacy...............................................................................................................................................................................................................................................................................136 Dementia support..............................................................................................................................................................................................................................................138 End of life care...........................................................................................................................................................................................................................................................141 Funeral planning..................................................................................................................................................................................................................................................142 Profiles*...................................................................................................................................................................................................................................................................................144 Directory Lists & Reference Indexes - Directory contents page..........................................................................149 This section includes all the lists and reference tables to make finding a home or service so much easier: Suburb & Town, Council Districts referencing, ACAS regions, maps. Lists of Aged Care Homes, Retirement Accommodation, Home Care Packages, In Home Care Services, Centre Based Care, Day Therapy Centres, Products & Services.

* Some advertisers choose a profile format to promote their organisation/aged care facility. These are paid advertisements.

Contents

VICTORIA 2021/22

Aged Care Guide

VICTORIA 2021/22

COTA message “COTA Australia is the peak national advocacy body for older Australians across all areas of Government policy. In aged care we have been at the leading edge of reform pressure for over a decade.

COTA message

We are the leading advocate for much greater consumer choice and control in aged care. We had a major input to the Royal Commission into Aged Care Quality and Safety and to the Federal Government’s response to the Commission’s Final Report. The aged care reform process has been underway for a while, starting with the Labor Government’s 2012 ‘Living Longer Living Better’ package which heavily ramped up home care packages and introduced ‘consumer directed care’. This was followed by the Coalition Government’s 2018 Federal Budget package ‘More Choices for a Longer Life’, which COTA Australia partnered in developing. The Royal Commission was called in October 2018 and the Commission presented its Final Report on 26 February 2021, with the Government responding in the Federal Budget on 11 May 2021. In the 2021/22 Budget, the Government has committed almost $18 billion extra over the next four years to increase the supply and funding of both home care and residential care, provide extra support for family carers and for people with dementia and their carers, and much more. There will be at least 80,000 new home care packages by mid-2023, bringing the total number to 276,000 – more than the number of residential beds; and the current home care waiting list will be gone. A new home care program will be developed by 2023 that will design individual packages for each person. In residential care there will be more staff spending more time with residents, better food where that’s not the case now, stronger clinical care standards, a new funding formula, and prices set by an independent authority. All providers will experience much greater transparency and exposure about services, fees, staffing quality measures and consumer experience. Most excitingly, by 2024 the bed licences system will be abolished and people will have control of their residential care funding. This will also mean good providers can expand their services without needing bed licences. Another COTA initiative is a program of 500 Community Care Finders around Australia to help people navigate aged care and be connected to services. There will also be a doubling of the number of consumer advocates. Amidst all this change an independent, unbiased resource such as this Aged Care Guide, together with the online directory AgedCareGuide.com.au, assists you to make the best aged care choices for your specific circumstances and can help you take greater control of your care. COTA Australia’s partnership with DPS is also focused on improving consumer information and choice about services and providing opportunities for direct consumer feedback and comment on services. By creating a platform on which you can choose between providers, and by giving you the opportunity to leave a review of any service or village, DPS is helping strengthen consumer information and choice. This has always been a goal for DPS since its inception.”

Aged Care Guide Victoria 2021/22 21st Edition Printed July 2021 RRP $66, inc GST Managing Editor Margot White margot.white@dps.com.au Chief Executive Officer Michelle Beech

Ian Yates AM – Chief Executive Council on the Ageing (COTA) Australia DPS Publishing Pty Ltd ● 1300 186 688 ● 145 South Tce, Adelaide SA 5000 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730 Advertising Distribution Proudly produced sales@dps.com.au distribution@dps.com.au and printed 1300 186 688 1300 186 688 in Australia

The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format. © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Aged Care Guide is a registered trademark.

Considering aged care for a loved one?

At Bupa Aged Care, whether for respite short-stay care or as a new home, our experienced registered nurses and carers aim to provide the care each resident needs, in the way they prefer.

Care is first and foremost We embrace and support residents to live their day their way, with teams dedicated to their wellbeing. People rarely expect to need aged care, but if your family does, we’ll guide you through the steps. To book a visit with one of our 23 homes throughout Melbourne and regional Victoria, call us on 1800 718 357. Admission to one of our Bupa Aged Care homes is subject to availability and your care needs.

Aged Care Guide

VICTORIA 2021/22

Aged care explained Whether you need support to remain living independently at home, or are looking for alternative accommodation, it is important to know what options are available to you. What is aged care?

Aged care ??? explained

Aged care is a term most easily understood as being nursing homes and home care. It may also refer to community services, specific health care services delivered in a day centre setting, assisted living options as well as products and equipment available to assist older people. Below you will find a brief description of what care options might be available to you, which will direct you to the different sections of the Aged Care Guide for more detail.

Support at home

If you want to stay in your own home but need assistance to continue living independently, there are numerous services available, both Government and privately funded, to help you manage better at home. You can choose to pay for help at home yourself or you can get support through Government funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program. Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance, and home maintenance. Basic assistance is offered through the CHSP. See page 15 for information about how the CHSP may be able to assist you. If your needs exceed the level of support offered though this program, then a Home Care Package can offer higher intensity support to help you stay at home. There are four types of packages delivering different levels of care. Find out more about HCPs on page 21. A comprehensive list of Government funded services is included in this Aged Care Guide as well as a wide range of private services.

Respite care

Respite care offers the opportunity for both you and your carer to take a break for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and community care services in your own home, provided under the Commonwealth Home Support Programme (CHSP). See page 33 for more information about home and community respite care or page 86 for respite in a residential aged care facility.

Residential aged care

If you are no longer able to remain living independently at home, moving into residential aged care can ensure quality of life and comfort.

AgedCareGuide.com.au

Other names for residential aged care include aged care home, nursing home and aged care facility. These are all subsidised by the Australian Government. Entry into a Government funded residential aged care home requires an assessment by an Aged Care Assessment Service (ACAS). See page 55 for information about residential aged care, how to access it and what you may need to pay. There are also a number of non Government funded residential aged care homes, often referred to as Supported Residential Services (SRS) or supported and assisted living complexes. See page 103 and 105 for more information.

Retirement living

Retirement villages are not nursing homes. They are clusters of villas, units or apartments, and you will need a reasonable level of independence to move into a retirement setting. Generally, the land is owned by the operator and residents enter into a lease type arrangement so that they can live there for as long as they choose to do so. Some villages may offer units to be purchased on a freehold basis. Daily care is generally not included but some providers may offer support services at an additional charge or this can be accessed separately through Government funded home support options. See page 107 for advice on retirement accommodation.

Aged care explained

VICTORIA 2021/22

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Aged Care Guide

VICTORIA 2021/22

Useful phone numbers and websites

Useful phone numbers and websites Advocacy

Government continued

CarerHelp

Services Australia - Medicare

1800 242 636

carerhelp.com.au

03 9655 2100

cotavic.org.au

1300 135 090

cotavic.org.au

1800 700 600

era.asn.au

1800 700 600

opan.org.au

1300 765 050

nationalseniors.com.au

1800 700 600

opan.org.au

1300 368 821

seniorsrights.org.au

COTA Victoria COTA Information Service Elder Rights Advocacy

National Aged Care Advocacy Line National Seniors

Older Person’s Advocacy Network (OPAN) Seniors Rights Victoria

Centre for Cultural Diversity in Ageing (PICAC) 03 8823 7979

culturaldiversity.com.au

03 9354 9555

eccv.org.au

Ethnic Communities Council of Victoria

Federation of Ethnic Communities’ council of Australia 02 6282 5755

fecca.org.au

03 8823 7979

picacalliance.org

People in Culturally Appropriate Care (PICAC) Translating and Interpreting Service

tisnational.gov.au

Government 1800 951 822

agedcarequality.gov.au

1800 838 372

dva.gov.au

1800 200 422

myagedcare.gov.au

Department of Veterans’ Affairs

Services Australia - Carers & Disability 13 27 17

13 23 00

servicesaustralia.gov.au

Services Australia - Older Australians

Health Dementia Behaviour Management Advisory Services (DBMAS) 1800 699 799

dementia.org.au

1800 699 799

dementia.com.au

1800 330 066

continence.org.au

1800 100 500

dementia.org.au

Dementia Support Australia (DSA) National Continence Helpline National Dementia Helpline Seniors Health Card

servicesaustralia.gov.au

Legal Office of the Public Advocate 1300 309 337

publicadvocate.vic.gov.au

1300 138 672

statetrustees.com.au

1300 792 387

legalaid.vic.gov.au

State Trustees VIC Victoria Legal Aid

Other Carer Gateway 1800 422 737

carergateway.gov.au

1300 885 886

ilcaustralia.org.au

1800 171 866

opan.org.au

1800 011 046

openarms.gov.au

1300 797 210

seniorsonline.vic.gov.au

Independent Living Centres Australia

Aged Care Quality & Safety Commission

My Aged Care

servicesaustralia.gov.au

13 23 00

Cultural

13 14 50

13 20 11

servicesaustralia.gov.au

Older Person’s COVID-19 Support Line

Open Arms - Veterans & Families Counselling Seniors Card (VIC)

Aged Care Guide

VICTORIA 2021/22

How to use the Aged Care Guide

The articles up to page 142 will help you become better informed about aged care, community care and retirement living.

The Aged Care Guide also includes a comprehensive directory of residential aged care homes (see pages 155 –196; Supported Residential Services and supported living options (see pages 198-200); retirement accommodation (see pages 200 –202); home care packages (see pages 203 –215); and facilities or services specific to your cultural background (see pages 215 –223).

How do I find what I’m looking for?

There are a number of ways you can use the Aged Care Guide in order to find aged care homes, retirement accommodation, home care packages, products or services.

The index on page 232 can help you to find the main information topics in the book and can direct you to the different directory tables for aged care homes, retirement villages, in home care options or product/services in the back of the Guide. Each Council District (also known as a Local Government Area or LGA) on the referenced page includes a list of suburbs with homes or villages in each suburb listed in alphabetical order.

You will find some retirement accommodation listed within the residential directory where they are co‑located on the same geographical site as the aged care home. Locality search: If you know the Council District, suburb or town, then use the cross reference index on pages 152 –154. Each of these lists are in alphabetical order and you can then refer to the page referenced. Cultural search: If you are of non-English speaking background, or prefer to find a home or service specific to your cultural needs, refer to the multicultural listings on pages 215 –223.

Cartography by the Customised Mapping Unit Spatial Information Infrastructure Department of Sustainability and Environment cust.map@dse.vic.gov.au February 2011. G/7270

FRANKSTON

EAST GIPPSLAND

KINGSTON

BAYSIDE 15

WELLINGTON

ALPINE

TOWONG

kilometres

5 0

WODONGA

LATROBE

YARRA RANGES

SURF COAST

CASEY

KINGSTON

QUEENSCLIFFE

WYNDHAM

SURF COAST

-OTWAY

OLDEN PLAINS

Aged Care Home Name Kalyna Care

Ukrainian

Polish Retirement Home

Bayswater 9720 3575 16577

South African Arcare Caulfield

Caulfield North 1300 272 273 20293

Ukrainian

Tabulam & Templer Homes for the Aged

Bayswater 8720 1333 16361

South East

WELLINGTON

BASS COAST

MURRINDINDI

SOUTH GIPPSLAND

BAW BAW

MANSFIELD

Vietnamese Baptcare Westhaven Community

Footscray 13 22 78

16529

South African Arcare Nirvana Avenue

Malvern East 1300 272 273 15587

Vietnamese Estia Health Ardeer

Ardeer 9360 4552 16557

South African Bupa Templestowe

Templestowe 1800 718 348 20561

Vietnamese Estia Health Keilor

Keilor Downs 9367 1011 16532

Vietnamese Japara Springvale

Springvale 9546 6133 16404

Spanish

Arcare Maidstone

Spanish

Japara Vonlea Manor

Maidstone 1300 272 273 18636 Norlane 5278 1787 16409

Vietnamese Mekong Cairnlea Vietnamese Aged Care

Cairnlea 7378 8188 20883

Sri Lankan

Arcare Keysborough

Keysborough 1300 272 273 19895

Vietnamese Mekong Keilor East Vietnamese Aged Care

Sri Lankan

Lifeview The Willows

Wheelers Hill 1800 543 384 16024

Vietnamese On Luck Chinese Nursing Home

Sri Lankan

St Basil's Homes for the Aged

Sri Lankan

Sunnyhurst Gdns Disability Care Brighton Brighton East 9596 4040 16129

Swiss

Tabulam & Templer Homes for the Aged

Turkish

Isomer Aged Care

Turkish

Ottoman Village Aged Care

Turkish

The Alexander Aged Care Centre

Fawkner 9358 4444 16491

Keilor East 9331 5366 16514 Donvale 9844 6000 15967

Vietnamese Royal Freemasons Footscray Aged Care Wstn European Acacia Gardens

Footscray 1300 176 925 16561 Ringwood East 9870 0982 15707

Bayswater 8720 1333 16361

Wstn European Lifeview Emerald Glades

Lysterfield 9752 9455 15561

Wstn European Lifeview The Willows

Wheelers Hill 1800 543 384 16024

Wstn European Lifeview Willow Wood

Cranbourne 1800 543 384 18513

Broadmeadows 9309 7562 15601 Clayton 0455 551 195 16582

Emerald 1800 543 384 16428

Wstn European The Alexander Aged Care Centre

Clayton 0455 551 195 16582

AgedCareGuide.com.au

Culturally appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted

cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all

QUEENSCLIFFE

COLAC-OTWAY

South West MOYNE

SOUTHERN GRAMPIANS

GLENELG

Service Provider Morcare Services

African

People First Healthcare

Arabic

Accent Home Care

PHONE (03)

9800 4433

DPS Web ID 38425

Cultural Group Assyrian

Service Provider People First Healthcare

9402 9533

38676

Assyrian

VASS Aged Care & Disability Support Services

8720 1338

21355

ATSI

Aboriginal Community Elders Services

Arabic

Home Caring

1300 875 377 39049

ATSI

AccessCare

Arabic

IWAA Home Care Services

0435 878 173 38679

ATSI

Alfred Home Care Packages

Arabic Arabic

PHONE (03)

9402 9533

DPS Web ID 38676

9359 2861

21460

9383 4244

16498

1300 819 200 17601 9076 6864

17599

MannaCare Community Care

1300 902 023 18319

ATSI

annecto at Home Support Grampians Region

1800 266 328 20879

MiCare Home Care Packages Southern

1300 064 064 17573

ATSI

annecto at Home Support Loddon Mallee Region

1800 266 328 17684

Arabic

MiCare Home Care Packages Victoria

1300 064 064 18308

Arabic

People First Healthcare

Arabic Arabic WARRNAMBOOL

MACEDON RANGES

GREATER GEELONG

MOORABOOL

SURF COAST

BALLARAT

GOLDEN PLAINS

PYRENEES

HEPBURN

Cultural Group African

CORANGAMITE

CENTRAL GOLDFIELDS

PHONE DPS Web ID (03) Delahey 9367 8055 16552

indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

ARARAT

STRATHBOGIE HORSHAM

West WEST WIMMERA

Malvern East 1300 272 273 20296

VICTORIA 2021/22

LATROBE

ALPINE

North East BENALLA

GREATER BENDIGO NORTHERN GRAMPIANS

BULOKE YARRIAMBIACK

HINDMARSH

MILDURA

North West

SWAN HILL FRANKSTON CASEY

CARDINIA

BASS COAST

SOUTH GIPPSLAND

BAW BAW YARRA RANGES

MURRINDINDI MITCHELL

HUME MELTON

MACEDON RANGES

MOUNT ALEXANDER

MOORABOOL

HEPBURN

BALLARAT

CENTRAL OLDFIELDS

GREATER GEELONG

MANSFIELD

LATROBE

WELLINGTON

ALPINE BENALLA STRATHBOGIE GREATER BENDIGO

EAST GIPPSLAND

BAYSIDE 15 10

TOWONG kilometres

5 0

WODONGA

INDIGO

WANGARATTA

Metropolitan Area

MOIRA

GREATER SHEPPARTON CAMPASPE LODDON

GANNAWARRA

EAST GIPPSLAND

FRANKSTON

GREATER DANDENONG

KNOX

MAROONDAH

MANNINGHAM

WHITEHORSE

MONASH

TON

BOROONDARA

ING

GLEN EIRA

STO NN YARRA MELBOURNE MARIBYRNONG

HOBSONS BAY WYNDHAN

Victoria

Local Government Areas

COLAC-OTWAY

NILLUMBIK WHITTLESEA

WARRNAMBOOL

HUME

Reproduced by permission of the Department of Sustainablility and Environment

2011 MORELAND MELTON© The State of Victoria, Department of Sustainability and Environment, BRIMBANK BANYULE DISCLAIMER: The contents of this publication remain at all times the property DAREBIN of the State of Victoria and cannot be MOONEE VALLEY reproduced without the State of Victoria’s permission. In compiling the information, the State of Victoria has used its best endeavour to ensure that the information is correct and current at the time of publication, however takes no responsibility for any error or defect therein. The State of Victoria shall not be liable for any loss or damage arising from the use of or reliance www.land.vic.gov.au/vicmap placed on any information provided by this publication. Cartography by the Customised Mapping Unit Spatial Information Infrastructure Department of Sustainability and Environment cust.map@dse.vic.gov.au February 2011. G/7270

FRANKSTON

Cultural Group Ukrainian

Carnegie 1300 272 273 18635

Aged Care Home Name Mayflower Reservoir Aged Care

people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically

MITCHELL

QUEENSCLIFFE GREATER GEELONG

CORANGAMITE MOYNE

GLENELG

264

219

PHONE DPS Web ID (03) Reservoir 9460 2480 16449

South African Arcare Carnegie South African Arcare Malvern East

MOUNT ALEXANDER

FRANKSTON CASEY

CARDINIA

BASS COAST

SOUTH GIPPSLAND

BAW BAW

MURRINDINDI

MITCHELL

HUME MELTON

MACEDON RANGES

WYNDHAM

GOLDEN PLAINS

MOUNT ALEXANDER

MOORABOOL

HEPBURN

BALLARAT

CENTRAL GOLDFIELDS

PYRENEES ARARAT SOUTHERN GRAMPIANS

WEST WIMMERA CASEY

KINGSTON BAYSIDE

ILL

AgedCareGuide.com.au

VICTORIA 2021/22

Cultural Group Slavic

15 10

MOIRA

GREATER SHEPPARTON CAMPASPE LODDON

NNAWARRA

151

This map provides you with a geographical reference to the LGA regions in Regional Victoria.

TOWONG kilometres

5 0

WODONGA

INDIGO

Metropolitan Area

WANGARATTA

WHITEHORSE

MONASH N TO NN ING STO

HOBSONS BAY

GLEN EIRA

BOROONDARA YARRA MELBOURNE MARIBYRNONG

GREATER DANDENONG

KNOX

MAROONDAH NILLUMBIK

MANNINGHAM BANYULE

WHITTLESEA

DAREBIN MORELAND

HUME

MOONEE VALLEY

BRIMBANK

Victoria

LES

Local Government Areas

BIK ITT

AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

MELTON

Residential Care | Retirement Living

LUM

WYNDHAN

ALITY PSEst.QU1999

NIL

Home Care |

MO PE RN NIN ING SU TO LA N

ILL

AgedCareGuide.com.au

VICTORIA 2021/22

YARRA RANGES

MILDURA

HINDMARSH

HORSHAM

YARRIAMBIACK

Victoria

NORTHERN GRAMPIANS

PUBLICATION BULOKE

SWAN HILL

DPS

LODDON

GANNAWARRA

AGED CARE GUIDE A

YARRA RANGES

STRATHBOGIE

GREATER BENDIGO

CAMPASPE

GREATER SHEPPARTON

MOIRA

BENALLA

MANSFIELD

WANGARATTA

Metropolitan Area

MARIBYRNONG

HOBSONS BAY

INDIGO

STO

YARRA MELBOURNE

GREATER DANDENONG

KNOX WHITEHORSE

MONASH NN

ING

GLEN EIRA

NILLUMBIK

MANNINGHAM BANYULE

BOROONDARA

WHITTLESEA

DAREBIN MORELAND

MOONEE VALLEY

BRIMBANK

Local Government Areas

LES

Victoria

BIK

2 1 ST E D I T I O N

ITT

MELTON

WYNDHAN

Visit AgedCareGuide.com.au for a complete list of services available near you. WH

If you are looking for In Home Care Services, Centre Based Care, Day Therapy Centres or other Products and Services, you can find this in grid form in the directory section (pages 224 –229). LUM

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MAROONDAH

CASEY

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Searching for other services . . .

MO PE RN NIN ING SU TO LA N

How to use the Aged Care Guide

The information featured in this 21st edition of the Aged Care Guide Victoria will inform you on a number of considerations when choosing accommodation and care options.

Asian Asian

RusCare Community Care VASS Aged Care & Disability Support Services Active Community Group Comm Care

Asian

FCCVI Home & Community Care

Asian

Home Caring

9402 9533 9793 0028 9359 2861

38676

ATSI

annecto at Home Support Northern Region

1800 266 328 17652

ATSI

annecto at Home Support South Eastern Region

1800 266 328 17660

21812

ATSI

annecto at Home Support Western Region

21460

ATSI

Bass Coast Health Home Care Packages (Flexihealth)

1800 266 328 19909 5671 3476

17692

8820 0000

61989

ATSI

Benetas Home Care East

1300 236 382 17577

9803 3504

38435

ATSI

Benetas Home Care Gippsland

1300 236 382 17720

9687 9011

18997

ATSI

Benetas Home Care North West

1300 236 382 17608

1300 875 377 39049

ATSI

Benetas Home Care Rural North West

1300 236 382 17718

Asian

MannaCare Community Care

1300 902 023 18319

ATSI

Benetas Home Care South

1300 236 382 17703

Asian

MiCare Home Care Packages Southern

1300 064 064 17573

ATSI

Care Connect

1800 370 575 17609

1300 064 064 18308

1300 203 203 17626

Asian

MiCare Home Care Packages Victoria

ATSI

Community Interlink (VIC) Home Care

Asian

Morcare Services

9800 4433

38425

ATSI

DWECH Home & Community Care Services

Asian

TSC Home & Community Care

9898 5566

38303

ATSI

genU Home Care Packages

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

5521 7535

21457

1300 558 368 19528

Aged Care Guide

Index n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n n

Day Therapy Centres.................................................................................................46 Directory listings ................................................................................................ 259 Deciding on a home .................................................................................................73 Definitions of often used terms........................................................... 148 -149 Dementia support .................................................................................................. 134 Dementia and aged care ............................................................................... 137 Changed behaviours ........................................................................................ 138 Specialised support .......................................................................................... 139 Where can I get help?...................................................................................... 137 Directory index......................................................................................................... 147 Aged care home listings ..................................................................... 157-209 Centre Based Care listings.................................................................. 253-258 Council reference index .................................................................................. 152 Culturally appropriate homes and services ............................. 234-241 Day Therapy Centres listings........................................................................ 259 Home Care Packages listings............................................................ 219-234 In home care provider listings ......................................................... 242-252 Local Government Area (LGA) reference index ................................. 152 Organisation & business index........................................................ 262-263 Products & services listings............................................................... 260-261 Retirement accommodation listings ........................................... 211-218 Suburb and town reference index................................................. 153-155 Disability.........................................................................................................................96 End of life .................................................................................................................... 141 Family and friends............................................................................................. 142 Palliative care in a nursing home ............................................................. 141 Residents with dementia .............................................................................. 142 Services to help at home ............................................................................... 141 Estate planning........................................................................................................ 130 Executors ................................................................................................................ 130 Extra services ...............................................................................................................91 Additonal services ................................................................................................91 Fees ..............................................................................................................................91 Listings.......................................................................................................... 210-211 Financial advice ....................................................................................................... 122 Financial counselling ....................................................................................... 124 How an expert can help ................................................................................. 122 Important questions to ask.......................................................................... 123 Paying for your care.......................................................................................... 122 What will it cost.................................................................................................. 123 What you ought to know - five facts ...................................................... 126 Financially disadvantaged....................................................................................97 Frequently asked questions .............................................................................. 103 Home Care flow chart..............................................................................................16 Home Care Packages (HCPs) ................................................................................24 Approved providers .............................................................................................29 Are you eligible? ....................................................................................................26 Care Agreement .....................................................................................................29 Cost ...............................................................................................................................30 Directory listings ..................................................................................... 219-234 Exit fees ......................................................................................................................34 How much you will pay .....................................................................................31 Priority ........................................................................................................................29 Quality and complaints .....................................................................................35 Services not provided .........................................................................................26 Services provided..................................................................................................25 Types of packages ................................................................................................24 Homeless ........................................................................................................................97

Abbreviations............................................................................................................ 146 Aboriginal and Torres Strait Islander (ATSI) ................................................96 Advocacy...................................................................................................................... 133 Aged Care Assessment Team (ACAT) ...............................................................53 Appeal .........................................................................................................................53 Assessment ..............................................................................................................53 Referrals .....................................................................................................................53 Regions .................................................................................................................... 146 Aged care checklist ...................................................................................................99 Aged care explained....................................................................................................9 Aged care homes .......................................................................................................57 Accommodation payments .............................................................................66 Accreditation and certification......................................................................61 Basic Daily Fees ......................................................................................................65 Charter of Rights ...................................................................................................63 Complaints................................................................................................................64 Costs .............................................................................................................................65 Cultural HCP listings .............................................................................. 237-241 Cultural home listings .......................................................................... 234 -237 Directory listings ..................................................................................... 157-209 Extra service listings ............................................................................. 210-211 Homes and their services .................................................................................58 How much will I pay............................................................................................66 Payment Options ..................................................................................................69 Quality standards..................................................................................................62 RAD & DAP ................................................................................................................69 Where do I start .....................................................................................................57 Applying to a home..................................................................................................70 Assessments ......................................................................................................... 52-53 Care leavers ...................................................................................................................96 Carer support ............................................................................................................ 142 Counselling services ......................................................................................... 143 Support groups ................................................................................................... 142 Support lines ........................................................................................................ 143 Centre Based Care Services...................................................................................45 Directory listings ..................................................................................... 253-258 Commonwealth Home Support Programme (CHSP) ............................18 Am I eligible? ..........................................................................................................21 Directory listings ..................................................................................... 242-252 Types of services provided ...............................................................................18 Urgent needs ...........................................................................................................21 What is CHSP? .........................................................................................................18 Who is CHSP for? ...................................................................................................21 Who pays for CHSP services?..........................................................................22 Community Visitors Scheme................................................................................47 Consumer Directed Care.........................................................................................17 Costs for residential care........................................................................................65 Culturally and Linguistically Diverse (CALD) people..............................96 Cultural services .........................................................................................................92 Breaking language barriers ............................................................................94 Directory listings .................................................................................... 234-241 Cluster facilities......................................................................................................93 Partners in Culturally Appropriate Care ...................................................94 Daily living in a nursing home ...........................................................................83

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How to use the Aged Care Guide .........................................................................8 LGBTIQ ..............................................................................................................................97 Mobility ...........................................................................................................................48 Assistive technology solutions ......................................................................49 Improve access .......................................................................................................48 Mobility aids ............................................................................................................48 Safety at home .......................................................................................................48 Moving into a home.................................................................................................79 Making the transition ........................................................................................80 What can you bring .............................................................................................79 My Aged Care ...............................................................................................................13 Nutrition .........................................................................................................................51 Placement consultants ........................................................................................ 119 Case management ............................................................................................ 121 Choosing a placement consultant............................................................ 120 How a placement consultant can help .................................................. 119 Negotiate and advocate for you ................................................................ 119 Resolving family disputes ............................................................................. 120 Private home care......................................................................................................39 Regional Assessment Service (RAS)................................................................52 Assessment ..............................................................................................................52 Referrals .....................................................................................................................52 Regaining your independence ...........................................................................43 Resident Agreement ................................................................................................87 Retirement living.................................................................................................... 107 Choosing a village ............................................................................................. 112 Departure/exit fee............................................................................................. 111 Deposit or entry contribution ..................................................................... 108 Directory listings ..................................................................................... 211-218 Disputes................................................................................................................... 116 Fees and charges ................................................................................................ 108 Independence ...................................................................................................... 115 Independent living ........................................................................................... 107 Ownership.............................................................................................................. 108 Residential aged care ...................................................................................... 107 Sense of community ........................................................................................ 116 Serviced apartments ....................................................................................... 107 Types of villages.................................................................................................. 107 Residential Care flow chart ..................................................................................56 Respite ............................................................................................................10, 42,88 At home......................................................................................................................42 Centre Based Respite Care ...............................................................................42 Cost ...............................................................................................................................43 Eligibility....................................................................................................................42 Residential respite................................................................................................88 Rural & Regional clients.........................................................................................97 Short Term Restorative Care ................................................................................44 Special needs groups ...............................................................................................96 Support at home ....................................................................................................9,17 Supported living ..................................................................................................... 105 Care Communities ............................................................................................. 105 Choosing a community .................................................................................. 105 Transition Care.............................................................................................................43 Useful phone numbers ..............................................................................................9 Veterans ..........................................................................................................................97 Veterans' support ......................................................................................................40 Waiting for residential care..................................................................................71 Vacancy.......................................................................................................................72

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Call 1300 186 688 or email sales@dps.com.au

YOUR DPS SALES TEAM www.AgedCareGuide.com.au

www.DisabilitySupportGuide.com.au

Matt

Mari

was just as worried as you are.

Choosing the next step in life is scary. It can be overwhelming when you’re about to leave everything familiar behind. Sales people are telling you about how great their food is. What wonderful hotel services they have. How new and shiny their rooms are. And you’re thinking “these should be my basic rights!” What really matters, is that you feel you are still going to live a meaningful life.

Choice and relationships are at the core of this. Because when you can trust the people around you, and feel comfortable to be yourself, when you can choose what a meaningful life looks like, and be supported to live it, that’s when you’ll feel at home. That’s why at St Vincent’s, residents aren’t a checklist. We aren’t just providing a service... We are looking after family. Family like Mary.

Find out how St Vincent’s is changing aged care. Phone: 1800 778 767 VICTORIA LOCATIONS

MELBOURNE

Eltham | Hawthorn | Werribee

Guide

Home Care flow chart

You may be placed on a waitlist until a package becomes available

Government subsidised care

At anytime! You Your family or carer

Placement consultant Contact My Aged Care 1800 200 422

Social worker Case manager Hospital discharge planner These professionals know the system really well and their help can make your search much easier. Other useful people:

More complex care

Entry level

ACAS

RAS

Local council

CENTRE BASED CARE

TRANSPORT

1, 2, 3, 4

Find a provider

DAY THERAPY CARE

HOME MAINTENANCE

Select any provider

Choose your preferred approved provider

SHOPPING

MEALS

Case manager, advisor or placement consultant

HCP

CHSP

Veterans' Affairs

In urgent cases you may be able to access care before a RAS assessment

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

Financial advisor Health fund

self-funded home care

You can find someone to help you: Aged care advisor

RESPITE

MEDICATION

SUPERVISION

SHOWER

PERSONAL HYGIENE

DRESSING

WOUND CARE

ALLIED HEALTH

ACAS Aged Care Assessment Service CHSP Commonwealth Home Support Programme HCP Home Care Packages RAS Regional Assessment Service

TRANSITION CARE

VICTORIA 2021/22

AgedCareGuide.com.au

To help you live independently in your own home and community for as long as possible, there are many home care products and services available. Depending on your personal situation and the level of assistance you require, you may be entitled to some basic in home support or more intensive support through a Home Care Package. After a hospital stay, the Transition Care Program might be able to assist in your recovery and to return home. Or you may need to access respite care to give your carer a short break from the caring role.

In home support To assist with your care needs is a Government priority, so you can continue living in the comfort of your own home where possible. Home care products and services range from assistance with daily chores to personal care, providing meals, transport assistance, as well as equipment such as a ramp, walking frame or shower rail to help you live independently in your own home.

In-home, Social & Lifestyle Support

Community participation

Personal care

Travel & transport

Dementia support

In-home nursing

Respite for carers

Support at home

Just Better Care supports older Australians to live independently and confidently within their home and local community. Whether it’s help with everyday tasks, or a Home Care Package, Just Better Care can deliver customised support that’s just for you.

Domestic assistance

Overnight support

Post-hospital Palliative support care support

Speak to your friendly, local team today. Call 1300 587 823 | justbettercare.com

Aged Care Guide

VICTORIA 2021/22

Support at home

The Government continues to significantly increase support for home and community based aged care with particular integrated packages available. Private businesses also offer home care services.

Placed and resized.indd 1

Consumer Directed Care

Consumer Directed Care (CDC) gives you and your carers greater say about the types of care services you receive and the delivery of those services. All Home Care Packages are delivered on a CDC basis and the funding for a package is allocated directly to you instead of to the provider. Providers are required to work in partnership with you to create a package of services that meets your goals and needs, and gives you the information you require. This information should assist in choosing the best provider for you, as well as changing providers if you need. CDC allows you to determine how much involvement you wish to have when managing your package. It also allows for more transparency around how your package is funded and spent. All home care services you receive should include ongoing monitoring and reviews from the provider to make sure your package is meeting your needs.

9/7/21 12:21 pm

VICTORIA 2021/22

AgedCareGuide.com.au

Commonwealth Home Support Programme (CHSP) If you want to stay in your own home, but need some help with daily tasks or require entry level care, the CHSP may be able to help. The CHSP combines four Government funded home support programs into one streamlined and simplified program. They are:

Home and Community Care (HACC) program; National Respite for Carer Program (NRCP); Day Therapy Centres (DTC) program; and the Assistance with Care and Housing for the Aged (ACHA) program. To determine if the CHSP is the right program for you, you will need to be assessed by a Regional Assessment Service (RAS). See page 50 for more information. If you have more complex needs, a Home Care Package may be a better option. You can access similar services to the CHSP, coordinated and tailored to meet your specific needs (see page 21 for more details). Contact My Aged Care on 1800 200 422 to find out how you can arrange a home support assessment.

What is CHSP?

Subsidised by the Australian Government, CHSP is an entry level home help program if you are mostly – but not completely – able to live and cope on your own, and don’t yet need higher levels of support at home. The program can also help your carer. If your carer needs to attend to everyday activities, the CHSP can arrange for someone to help you while they are away.

What types of services are provided?

CHSP services provided in the community may include:

Social support – social activities in a community-based group setting

Transport – help to get out and about for shopping or appointments

Services provided at home may include:

Domestic assistance – household jobs such as cleaning, clothes washing and ironing

Personal care – help with bathing, showering, dressing, or toileting

Our services include: • Home Care Packages Level 1-4 • Nursing / Palliative Care • Home Care • Personal Care • Respite Care • Allied Health • Post-Acute Care • Live-in 24 hour/Overnight Care • Home Maintenance • Overnight Care • Dementia Care • Child Care • Transportation

1300 WE CARE

1300 932 273 www.guardian-network.com.au care@guardian-network.com.au Suite 6 1401 Burke Rd Kew East VIC 3102

Aged Care Guide

VICTORIA 2021/22

Home maintenance – minor general repair and care of your house or yard, for example, changing light bulbs or replacing tap washers

Home modification – minor installation of safety aids such as alarms, ramps and support rails in your home

Nursing care – a qualified nurse comes to your home and may, for example, dress a wound or provide continence advice

Some CHSP services can be provided either at a community centre or in your home, such as:

CHSP

Food services – If you are finding it difficult to prepare meals,

services may include providing meals at a community centre, help with shopping for food, preparing and storing food in your home, and delivering meals to your home.

Allied health support services – If you have particular health

problems, for example with speech or walking, or need help with ongoing problems resulting from an accident or illness, you may be able to access allied health services such as physiotherapy, podiatry, speech therapy, occupational therapy and advice from a dietitian.

Who is CHSP for?

If you are 65 years or older, or 50 years or older and identify as an Aboriginal and/or Torres Strait Islander person, are still living at home and need help to continue living independently, you or your carer could apply for home help services under the CHSP by contacting the My Aged Care contact centre on 1800 200 422.

Enjoy active, healthy living. Care With Quality provides a wide range of services and supports to assist you in the comfort of your own home and in your community.

Call Today 03 9374 2100

We provide complete health care solutions you can trust delivered under our three pillars of practice - Dignity, Respect and Integrity.

NORTH WEST

03 9572 9300 SOUTH EAST

Call our friendly team today for a personal consultation.

VICTORIA 2021/22

AgedCareGuide.com.au

You will need a home support assessment to determine exactly what help you need at home. The assessment will be done by a representative of the Regional Assessment Service (RAS). They will look at your ability to cope with various activities in your daily living. Together you will be able to work out what sort of help and how much you need, and what it might cost. Go to page 50 to read more about RAS assessments.

Urgent needs

If you’re in a situation where you have an urgent need for home support services and your safety would be at risk if those needs are not immediately met, it may be possible to receive CHSP services before you have been assessed by a RAS. This only happens in exceptional circumstances and is only for a limited time until an assessment can be organised to determine long term care options. Services generally considered to relieve an urgent need for care include nursing, personal care, meals and transport. It will depend on your personal circumstances whether you’ll be able to receive interim services before an assessment. Call the My Aged Care contact centre on 1800 200 422 to find out more.

Who pays for CHSP services?

CHSP is subsidised by the Government, however, there generally is still a fee for each service. You are encouraged to contribute towards the cost of your care if you are able to do so. The amount you contribute depends on the type and number of services you require and can differ from one service provider to the next. Some organisations may charge a set fee for their services, while others may ask for a voluntary donation, charge a membership or subscription fee. How much you pay is discussed and agreed upon between you and your service provider. The rate is set before you begin receiving the relevant services. If you are receiving multiple services from one or more service providers and these services overlap, it may be possible to ‘bundle’ the cost for these services. To find out specific costs you should contact your service provider.

Pre-1 July 2015 HACC, NRCP, DTC and ACHA clients

If you accessed Home And Community Care (HACC), National Respite for Carers Programme (NRCP), Day Therapy Centres (DTC) or Assistance with Care and Housing for the Aged (ACHA) prior to 1 July 2015, you may retain access to these services or equivalent CHSP services until other suitable services become available, or until the service is no longer required. You can find CHSP funded services starting on page 224 of the directory section or online on AgedCareGuide.com.au .

Commonwealth Home Support Programme

Am I eligible?

Care and support tailored just for you with Uniting AgeWell

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Community support and wellbeing Remain connected with social groups and outings, carer support and respite services

Independent living Maintain an independent lifestyle in one of our vibrant retirement living communities

Residential care Specialist 24/7 care and support, including dementia and palliative care, within a safe and caring community

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With services across Victoria, Uniting AgeWell’s expert, caring team can help you find the right services to meet your needs.

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Home is where the heart is. Whether you‘re a newcomer or ready for a change, managing your Home Care Package can be overwhelming. Let our friendly experts provide the in-home support you deserve. We take the time to get to know you and your loved ones, building tailored Care Plans that ﬁt your individual needs—from shopping and help around the home, to staying connected with your community.

Connect with our Victorian team today for guidance and care you can trust.

1800 370 575 | careconnect.org.au

VICTORIA 2021/22

AgedCareGuide.com.au

Home Care Packages A Home Care Package (HCP) provides services that will help you to remain at home for as long as possible, as well as giving you choice and flexibility in the way that the care and support is provided. There are four different levels of packages to support people with varying care needs, ranging from Level 1 support, if you have basic care needs, to Level 4, which can support you if you have high level care needs.

Once you have been allocated a HCP you can contact any preferred approved service provider to give you the care you need.

Types of packages available

There are four types of packages delivering different levels of care:

1 Level 1 supports people with basic care needs 2 Level 2 supports people with low level care needs 3 Level 3 supports people with intermediate care needs 4 Level 4 supports people with high level care needs

The same type of care and services are provided under each HCP level, however, the amount of funding is different depending on what package is allocated to you. The hours of care are increased at each level of care; more hours of care and services are delivered under Home Care Package Level 4 compared to Level 1. The ACAS assesses the types of care needs you may require. Someone eligible for Levels 3 and 4 HCPs will be eligible for higher levels of residential care if they were to apply for it. If you are receiving care services through the previous Community Aged Care Package, Extended Aged Care at Home or Extended Aged Care at Home Dementia packages, you will continue to receive these services, but they will have a different name.

Package supplements

Package supplements are available with any of the four levels of Home Care Packages to help with the cost of meeting specific care needs. For example the Z Dementia Supplement is for people with dementia and the R Veterans’ Supplement for veterans with an accepted mental health condition. Some packages can be specifically for people who are e financially or socially disadvantaged, people with Y housing needs or at risk of homelessness, or for people who live in t rural, remote or isolated areas.

Some providers might cater for people with a certain g cultural background or have staff that speak a foreign language.

Your care provider will apply for these subsidies and ensure you meet the eligibility criteria. For a list of HCP providers, see pages 203 –215.

Home Care Packages

The HCP is allocated to you personally which gives you more control over the services you receive and who delivers those services.

Aged Care Guide

VICTORIA 2021/22

What services are provided?

Home Care Package services are based on your individual needs.

Your provider coordinates the care and services to support you at home and these are agreed between you and your provider. Services may include:

Personal assistance with bathing or showering, personal hygiene and grooming, dressing, toileting, and mobility

Assistance with communication, including assistance to address difficulties arising from impaired hearing, sight or speech, or lack of common language. Can also assist with the fitting of sensory communication aids, checking hearing aid batteries and assistance in using the telephone

Home Care Packages

Domestic assistance for household jobs like cleaning, clothes washing and ironing

Food services such as preparing meals or having meals delivered, assistance with using eating utensils and assistance with actual feeding, and providing enteral feeding formula

Nursing services, including dressing wounds by providing bandages, dressings and skin emollients, as well as continence management and assistance in using continence aids and appliances Assistance in taking your medications

Providing mobility equipment such as crutches, walking frames, wheelchairs and mechanical devices for lifting, bed rail slide sheets and pressure relieving mattresses, and assistance in using those aids Home maintenance for care of your house or garden

Modifications to the home, like installing safety aids such as alarms, ramps and support rails and advising on areas of the home that pose safety risks and suggesting solutions to mitigate those risks Transport and assistance for appointments or social activities

Encouragement to take part in social and community activities that promote and protects your lifestyle, interests and wellbeing

Services / items not provided?

The following services or items are not included in a package in any of the four levels of home care: Using the package money as a source of income for the consumer Purchase of food, except for enteral feeding requirements

Paying for accommodation such as assistance with home purchase, mortgage payments or rent Payment of fees or charges for other types of care funded, or jointly funded, by the Australian Government

Home modifications or capital items that are not related to the consumer’s care needs Travel and accommodation for holidays

Cost of entertainment activities, such as club memberships and tickets to sporting events

Payment for services and items covered by the Medicare Benefits Schedule or the Pharmaceutical Benefits Scheme Gambling activities

Aged Care Guide

VICTORIA 2021/22

Helping you at home

Helping you at home is what we do. It may be coming home from hospital and requiring help for a period of time, or using our services to just generally help out with busy lives. Our flexible personalised services are available for ½ hour services to 24 hours, 7 days a week. We work with you to provide the support you want. Please give us a call to discuss your support needs and options. Preferred Providers for Home Care Packages and NDIS.

VICTORIA 2021/22

AgedCareGuide.com.au

Are you eligible?

To receive a Home Care Package you will need to be assessed by an Aged Care Assessment Service (ACAS). The ACAS helps you, and your carer, determine what kind of care will best meet your needs when you are no longer able to manage on your own. A member of the team, which may include a doctor, nurse, social worker, and/or other health professional, will meet with you to assess your care needs and how well you are managing at home. They will identify the right services for your needs and the level of care you require.

For more details about ACAS go to page 51 or call 1800 200 422 to organise an assessment.

Priority

Access to Home Care Packages is managed through a national pool of all available packages. After approval for a HCP you will be placed in a ‘queue’ until a suitable package becomes available. This may take a number of weeks or even months. Your place in the queue will be determined by your personal needs and circumstances and the time you have been waiting for care since your assessment. When you reach the front of the queue and a package is assigned to you, you can begin to receive care from the provider of your choice. You have 56 days from the date you were assigned a package to find a provider and commence services. You can request an extension, for example if you have trouble finding a service provider, but if you haven’t started receiving care within 84 days, the package will return to the queue and be assigned to the next person in line.

Approved providers

An organisation that has been approved by the Government to provide aged care services is called an approved provider. The Government will pay your approved provider your allocated funding so they can pay the carers and any other bills. An approved provider can manage your care, liaise with you about your preferences, requirements and care plan but it doesn’t have to be the provider delivering your care. It is important to know that even though a HCP can only be managed by an approved provider, the care can be delivered by any provider, even one that is not supported by the Government. This gives you more choice as to who delivers your care.

Home Care Packages

The ACAS will give you a letter stating the types of subsidised services you have been approved for and might also put you in contact with organisations in your area that can deliver these services.

Aged Care Guide

VICTORIA 2021/22

Home Care Agreement

This agreement is made between you and your provider and covers information such as the care and services you will receive and how much they will cost. Your provider may work with you to develop a care or service plan that is based on your needs. The care plan you agree to should include:

The exact types of services you will receive Who will provide which services How much involvement the service provider will have in managing and coordinating your services

Home Care Packages

When your services are delivered Any exit amount the provider will charge to cover administrative cost if you decide to take your package elsewhere or cease care

How much will it cost?

The Government covers most of the cost of care but your provider may ask you to contribute towards the cost of delivering your services, if you can afford to do so. Depending on the Home Care Package level you are eligible for, the Government pays your approved provider a subsidy toward the cost of your care. This amount is calculated daily and paid monthly to the provider. The Government contributes the following amounts to each person receiving a Home Care Package (1 July 2021 rates): Home Care Package

Daily subsidy amount

Annual amount

Level 1

$ 24.73

$ 9,026.45

Level 2

$ 43.50

$ 15,877.50

Level 3

$ 94.66

$ 34,550.90

Level 4

$ 143.50

$ 52,377.50

This amount may be supplemented with an additional payment for people with higher care and specialised support needs such as a Dementia, Veterans’ or Housing supplement. Rates are reviewed generally in March and September each year in line with changes to the Age Pension. This applies to each person receiving a Home Care Package, even if you are part of a couple. Any Government funding you receive will be paid directly to the provider who can spend the funds on the items you both agreed to in the Home Care Agreement. After commencement of your package, you will receive a monthly statement of income, expenditure and the balance of funds enabling you to see how the money is being spent.

AgedCareGuide.com.au

How much you will pay

A provider may charge the maximum basic daily fee for a Home Care Package depending on what level you have been given. Maximum fees for each level currently are: Home Care Package

Maximum basic daily fee

Fortnight amount

Level 1

$ 9.72

$ 136.08

Level 2

$ 10.28

$ 143.92

Level 3

$ 10.57

$ 147.98

Level 4

$ 10.85

$ 151.90

There may be additional benefits available depending on your personal circumstances, contact My Aged Care on 1800 200 422 for more details. If your income is higher than the Age Pension you may be required to pay extra for your care. How much extra depends on your income and unavoidable expenses, such as pharmaceutical bills, rent, utilities and other living expenses. However, the maximum amount you can be asked to pay over the maximum basic daily fee for a HCP, is up to 50 percent of your income exceeding the maximum base rate of the Age Pension. As of 1 July 2021 the Age Pension amount is $868.30 per fortnight for a single person.

At Sequel we are committed to delivering outcomes that are centred around your unique lifestyle. All services are designed with you to support the day to day activities required to assist you maintain your optimum level of independence. Our services are individualised, flexible, supportive and compassionate and are delivered to the highest possible standard. Sequel-Half-V1.indd 1

Home Care Packages

VICTORIA 2021/22

Suite 112, Level 1, 40 Burgundy Street, Heidelberg VIC 3084

info@sequel.com.au (03) 9499 1200 www.sequel.com.au 11/6/21 4:22 pm

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You need to negotiate the costs with your provider. These costs will be agreed upon and fixed in your agreement before you receive any aged care services. This is your legal agreement with your service provider. No full pensioner will pay an income tested care fee and no part pensioner will pay an income tested care fee greater than $5,667.73 per annum (1 July 2021 rates). If you have an income of more than $54,220.40 per year, you will pay an income tested care fee on a sliding scale up to a total of $11,335.48 per annum. However, no one will pay more than $68,012.98 in an income tested care fee over their lifetime (1 July 2021 rates). Your assets, including the family home, are excluded from the means testing arrangements for home care.

Home Care Packages

Exit fees

HCPs are portable which means that if you are moving to a different area or if you’re not happy with a provider’s services, you can simply take your package and any remaining funds with you to a new provider. If you decide to change providers, the provider may charge you an exit fee to cover any administrative cost, which will be deducted from any unspent funds. This is the amount that is ‘left over’ in your HCP budget and it will move with you to a new provider. If you no longer require your HCP, these unspent funds will be returned to the Government. Exit fees may vary between providers and the amount should be clearly stated in the Home Care Agreement between you and the provider.

Quality and complaints

The Australian Aged Care Quality and Safety Commission is responsible for the review of aged care services including Government subsidised home care services. As an independent body, the Commission manages the accreditation of residential aged care services and the quality review of home care services across Australia. It evaluates these services against the set Aged Care Quality Standards. The Commission is committed to promoting continuous improvement of aged care and ensures that quality and other reporting by service providers is streamlined while supporting accountability information and confidence for consumers. If you are concerned about the care or services you are receiving, it is recommended that you first try to resolve any issues with your service provider. If you feel you are not being heard or need help to address the issue, you can contact an aged care advocacy service to help you. If the matter is not resolved you can make a complaint to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au .

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Empowering You To Make Informed Choices

Websites

Publications Easy to read information about navigating your care journey, plus a provider directory for your area.

ALITY PSEst.QU1999

Stay informed on aged care and disability support, including provider listings and information guides.

Tell Your Story Compare Your Options

“The Right Information At The Right Time!”

Save time online by comparing up to five care and support options in one easy to use process.

Read and leave reviews for online facilities and service providers you’ve used.

www.agedcareguide.com.au www.disabilitysupportguide.com.au

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Self-managing your Home Care Package

Self-managing your HCP The person who knows best about you and your needs, is you. After making decisions for yourself throughout your adult life, it makes sense that you would want to maintain that control by self‑managing your Home Care Package (HCP). You may decide to organise and manage the coordination of your own supports in your package rather than utilise a case manager that would commonly deal with your package on your behalf and direct the care and support you receive. As a consumer, you have every right to exercise that freedom to self‑manage your package. Some people who self-manage their own package find they have more choice and control over their HCP than before. Additionally, people who self-manage their care can cut down on the administration costs and case management fees that they would normally have to pay. This means more of your package funding can go towards the care and services you require. When you self-manage your HCP, you get to choose an approved provider, pick and manage your support workers, decide when you want to receive these services and negotiate how much you pay for the provided services.

Working in partnership

Choosing to self-manage your own package doesn’t mean you are doing this all by yourself either. The provider you choose will assist you in receiving the correct care and services. Your provider has an obligation to provide you with all the information you need to successfully self-manage your HCP and support you through the self-managing process. You will work in partnership with your provider to decide how involved you want to be when it comes to managing your care. This means you can set boundaries and expectations with your provider on what they should be covering and what tasks you will be organising. When considering self-management of your package, you need to consider whether you have the time and energy to undertake this role. For instance, if you have been diagnosed with dementia, it may not be the best option for you. However, you can ask your partner or loved one to self-manage your package on your behalf. It is important to keep in mind that some providers may have policies around self-management, so you should definitely shop around and enquire with providers about how they support clients who wish to self‑manage their package.

Choose what in-home care looks like for you.

Mable has thousands of independent aged care and support workers We know how important it is for older Australians to be in control of their in-home care, especially when it comes to choosing who supports them as well as when and how they are supported. Mable is a website that lets you find and connect directly with independent aged care and support workers, nurses and allied health professionals around Australia, all with police and reference checks. So, whether you are looking for someone to pick up groceries, provide social connection, nursing services or personal care, you can find the right person for you on Mable. And because we’re online, it’s easy and affordable. You can use your home care package or pay privately. Sign up today, and you’ll be connected with a Dedicated Support Specialist who will work with you to craft the perfect job post, search and shortlist potential support workers and be there to answer any questions you might have about using Mable.

Find out more or join today at mable.com.au

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Private home care Rather than a Government funded service, you may choose a private home care provider and pay for services out of your own pocket. Maybe this is more cost effective for you or there is a waitlist for the Government service you are trying to access. Private home care services are arranged directly between you and the service provider. You pay for all the services provided and there is no Government subsidy.

Private home care

Private home care organisations provide a wide variety of services including Registered Nurses for complex care needs and carers for companionship, personal care, housekeeping, cooking, and outings. They may also provide other types of staff, such as advisors, assistants, dietitians, drivers, personal trainers, physiotherapists, and occupational therapists. There is no limit to the number of hours of care provided each week and you can generally increase or decrease the time as your requirements change. With an agreed notice period, you are not required to pay for shifts you do not require. While private home care may seem expensive, you may find that it is more cost effective than other institutional alternatives. There is a wide variety in the level of quality and cost of home care companies. When looking into home care services, here are some things to investigate and ask the provider you are considering:

Do they service your area? Is the company Australian owned? Is it independent or part of a franchise? Do the owners / operators have experience in home care? Does the company have appropriate insurance? Does the company comply with Australian Tax Law, for example does it charge GST appropriately?

Do they provide documents about financial arrangements before service begins?

Do they have a Service Agreement? It is important so that there’s no misunderstanding about the service and cost to be provided.

Are they flexible? After all, it is all about you. What are their recruitment processes? Is there a criminal background check performed prior to employment with an agency?

Does the company provide worker’s compensation for employees?

This is important so that you are not responsible for any injuries that occur on the job.

Luxurious Retirement Apartments Private inspections by appointment Call us Today on

(03) 9830 1466

rom the moment you approach the imposing entrance of The Connault Residential Aged Care home you realise F this is a retirement residence like no other. Situated in the spacious grounds on Melbourne’s second-highest point, this historic mansion was once the family home of Oliver Gilpin, who built the property in the 1930’s creating an estate famed for its opulence and style. The Connault offers both long and short term permanent and respite care is only 10km from Melbourne’s city shops and theatres which can be easily reached by tram along Whitehorse Road.

The lounges, dining room and library provide graceful surroundings for social gatherings whilst the balconies, garden courtyard and grounds allow for pleasant outdoor relaxation.

Our apartments are individually and tastefully appointed. All with ensuites featuring full safety features, built in wardrobes, bar fridge, tea/coffee making facility, central heating, private telephone connection and are self-furnished.

Apartments are serviced daily, personal laundry attended to and all meals provided.

The Connault also arranges a program of social functions, group activities and outings along with our physiotherapist who conducts 45 minute exercise program daily Monday through Friday.

An emergency 24-hour call system adds to your security. Our staff are available over 24 hours enabling

The Connault is a family run business, privately owned and operated by a Nurse/Manager.

them to quickly respond to any emergencies should they occur.

41-45 Yarrbat Avenue, Balwyn, Vic 3103

Phone: (03) 9830 1466 Email: karen@theconnault.com Web: www.theconnault.com

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How do they determine appropriate staff for your needs? If a company asks where you live then offers you staff before even hearing about your needs, you can be reasonably assured they allocate based on location as a priority.

Is it possible to interview potential carers and make a selection after those interviews?

Do you get to decide what times and days suit your needs? What is the minimum shift length? Do they have male/female workers and can they cater for specific cultural backgrounds?

Who will be working in the home? Will there be regular staff providing continuity of care or do they change shifts around?

Is there a professional staff member, such as a Registered Nurse, who liaises with you to create a plan that meets your needs?

Do you meet a Manager / Owner and then never hear from them again? What additional support is offered within the cost of your care? For example, are they available 24-hours a day, seven days a week.

You’ll find a list of In Home Care service providers from page 224 in this Guide or visit AgedCareGuide.com.au to find providers servicing your location.

A well earned rest Taking some time off from caring is crucial and known as ‘respite’. Respite can be provided in your own home, a community setting or an aged care home. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Respite care is provided by residential aged care homes and by community care services under the Commonwealth Home Support Programme (CHSP). Accommodation and services include:

day care centres that provide respite for a half or full day; in home respite services, including overnight, home and personal care services;

activity programs; a break away from home with a support worker; respite for carers of people with dementia and challenging behaviours;

respite in an aged care home or overnight in a community setting; and

respite for employed carers and for carers seeking to return to work.

Respite at home

Who is the organisation’s main contact for you?

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Respite is a great opportunity for the carer to take time off from their caring duties and reduce the likelihood of carer burnout. The carer can be reassured that their loved one is being taken care of while they aren’t there. It is not uncommon for carers to experience guilt organising their loved ones for respite care, however, it can be beneficial for both parties and can ensure that the caring duties are able to continue into the future. Most people that are involved in respite care enjoy the different activities they get up to during the day and the variety it adds to their social calender. They also get to meet new people and make friends. During the person’s respite care, the carer can take time for themselves or get to any chores or jobs they haven’t been able to get to yet.

Eligibility

Respite at home

Access to respite care is based on priority and need. For respite care in your home or in a day care centre, the respite service provider or the Carer Gateway will assess whether you and your carer are eligible. The amount of care you receive will depend on your needs and the availability of respite care services.

Centre Based Respite Care

Caring for an elderly or frail loved one can be difficult and a well deserved break is often needed. Centre Based Respite Care (CBRC) can provide this respite service to carers, offering individualised social and recreational activities. Through CBRC, you can also attend day programs which may include excursions, outdoor/indoor activities, or holiday programs. Trained respite workers often undertake client assessments. Need based programs are then developed with you and your carer to help enhance your quality of life. All centres are staffed by a qualified coordinator and experienced CBRC community workers. Experienced staff can assist with information and access to other services.

Cost

There is no charge for assistance provided at Carer Gateway, however, individual service fees may apply. Community based respite services charge fees according to the type of service being used and your ability to pay. For more information contact the Carer Gateway on 1800 422 737. Your call will automatically be directed to your nearest State or Territory provider. Read more about accessing respite in an aged care home on page 86.

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Regaining your independence

Transition care

To help improve your independence and confidence at the end of a hospital stay, the Transition Care Program provides short term support and assistance. The Transition Care Program is goal oriented, time limited and therapy focused care which can be delivered in your own home or in a home like ‘live in’ setting, which may be an aged care home. To be eligible for transition care, you must be an in‑patient of a hospital and have been assessed by the Aged Care Assessment Service (ACAS). Transition care can be provided for a period of up to 12 weeks, with a possibility to extend to 18 weeks if assessed as requiring an extra period of therapeutic care. Seven weeks is the expected average of support.

Services

Transition care is delivered by approved providers who will offer a package of services including a range of low intensity therapy services and nursing support and/or personal care services. Low intensity therapy services may include: counselling and social work dietetics

occupational therapy

physiotherapy podiatry

speech therapy

Transition Care The organisations below can provide you with more information about the Transition Care Program. Victoria Metropolitan areas

Phone (03)

Alfred Health............................................................................................................... 9076 6301 Austin Health............................................................................................................. 9496 2523 Eastern Health.......................................................................................................... 8804 8570 Melbourne Health............................................................................................ 9342 7000 – Bed based............................................................................................................... 8387 2464 – Home based....................................................................................................... 8387 2168 Monash Health....................................................................................................... 9265 1279 Northern Health................................................................................................... 9495 3101 Peninsula Health................................................................................................. 9788 1803 St Vincent’s Health.......................................................................................... 9231 8439 Werribee Mercy Hospital.................................................................... 8754 3033 Western Health...................................................................................................... 8345 7695

Victoria Regional areas

Phone (03)

Ballarat Health Service..........................................................................5320 3851 Barwon Health......................................................................................................4215 3214

Bendigo Health...................................................................................................5454 9106 Goulburn Valley Health.......................................................................5832 8100 Latrobe Regional Hospital............................................................5173 8599 Mildura Base Hospital............................................................................5022 3310 Portland District Health......................................................................5521 0392 Portland South Ward...............................................................................5521 0345 South West Healthcare........................................................................5563 1666 – Home & Bed based............................................................................5563 1598 – Regional home based..................................................................5563 1482 Western District Health Service..........................................5551 8594

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Personal care services may include:

help with showering and dressing

assistance with eating and eating aids managing incontinence

transport to appointments

help with mobility and communication

Fees

Flexible restorative care

You may be charged a contribution fee to cover the cost of your transition care. Talk to your provider about what fees apply and how much you need to pay. The Government has set a maximum amount you can be asked to contribute. For transition care received in your own home, the maximum amount is currently $10.85 per day (1 July 2021 rates), which is 17.5 percent of the single Aged Pension. For care delivered in a ‘live-in’ setting, such as a residential aged care facility, the maximum amount you can be asked to pay is $52.71 per day, or 85 percent of the single aged pension (1 July 2021 rates). Access to transition care is decided on a needs basis and not on your ability to pay fees. Talk to your hospital social worker or discharge planner to find out more about how to access the transition care program. Aged care homes offering transition care beds are listed in the residential aged care tables on pages 155 –196.

Flexible restorative care

To help regain your independence if you have not been admitted to hospital, the Government has introduced a flexible care option. You may benefit from the Short Term Restorative Care (STRC) program if you have been sick or had a fall and your mobility is temporarily impaired. The program focuses on regaining wellbeing over a short period of time, with a maximum of eight weeks. Federal Government created the program to reverse or slow functional decline in older people and help improve their health and wellbeing through the time-limited service. The ultimate aim is to avoid you having to access ongoing in home care services or residential care. The program is designed around improving your capabilities at performing everyday tasks you may be having difficulties with. A team of professionals would provide the service to help you adjust to the differences in your abilities. This could involve activities and exercises that will benefit your mobility or could result in home modifications to make everyday tasks more manageable. You will be able to choose the services you want to be provided so the assistance you receive will be tailored to your specific needs.

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Services can be delivered at your home, in a nursing home or a combination of both. You may need to pay a small fee, although you won’t have to pay an accommodation payment if you receive STRC in a nursing home setting. The STRC program is not linked to any other Government funded home support and you will be able to access the program even if you’re already receiving support through the CHSP. If you are currently receiving a Government funded Home Care Package, have received transition care in the last six months, or live in residential aged care, you will not be eligible to receive the STRC program. You do need an assessment to access the program. This assessment is done by the Aged Care Assessment Service (ACAS) and is only valid for six months. You can access the STRC program twice over a 12 month period.

Veterans’ support If you are a veteran, war widow or widower, you may be in line to receive extra help in your home from the Department of Veterans’ Affairs. If you are having a hard time doing the regular household chores, struggling to get in and out of the shower or bath safely, or if you just can’t manage the gardening or household maintenance, then the Veterans’ Home Care (VHC) program could organise people to help you. The VHC program offers a range of services including domestic assistance, personal care, safety related home and garden maintenance, or respite care in your own home or residential care facility. If you have specific medical care needs or need more intensive assistance, a nurse from the Community Nursing program may be able to help you stay in your own home for longer. Nursing services may include medication management, wound care, or hygiene assistance. To receive these services, you need to be referred for an assessment by an appropriate health professional. This could be your GP, a treating doctor in hospital, a hospital discharge planner or a VHC assessment agency. There is a fee you will need to pay towards the VHC program. It is cost per service, currently at a $5 per hour co-payment, however, there is a limit to how much you will pay. For instance, the maximum co-payment for domestic assistance is $5 per week, whereas personal care is limited to $10 per week. If you can’t afford the co-payments, you can apply to have these fees waived. Contact the Veterans’ Home Care Assessment Agency on 1300 550 450 to find out what support services are available to you and how you can access them.

Veterans’ support

Read more about ACAS on page 51 or call My Aged Care on 1800 200 422 for more information about STRC.

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Centre Based Care services Centre Based Care (CBC) offers care in a ‘centre’ setting and may include structured group activities designed to develop, maintain or support the capacity for independent living and social interaction. CBC provides the perfect setting to meet new people, and feel connected and engaged with your local community. There are various, individualised CBC services offered to you, as well as your carers. Some of the types of CBC services offered by some providers across Australia may include:

Centre Based Care

Social support provided in a group setting through structured and diversionary activities

Group excursions/outings conducted by centre staff but held away from the centre

Light refreshments as well as meals Transport associated with getting to and from the centre as well as for outings/excursions/day trips

Respite for carers Overnight care Allied health services

What can I expect from CBC?

The programs organised by CBC service providers aim to provide you with companionship and entertainment, while enhancing your quality of life and stimulating you emotionally, mentally and physically. The centres may also focus on health and wellbeing by providing daily exercise programs and access to allied health needs such as diversional therapy, occupational therapy, access to podiatry, and physiotherapy. Some centres may provide meals and a range of other services such as hairdressing, social support or continence and toileting support. Interactive activities at these centres may include arts and craft, cooking, history, gardening, self help, and mutual problem solving. Types of CBC services available include day care, dementia day care, overnight respite, dementia group, social group, and respite care. CBC fees and charges may vary from centre-to-centre, with some CBCs charging a daily fee to cover everything from transport to group excursions/outings, and meals or light refreshments. Ensure you enquire about the fees and charges involved before using CBC services. For a list of CBC services, see pages 225–226.

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Day Therapy Centres Day Therapy Centres (DTC) offer services to older people living in the community and residents of Government funded aged care homes. If you are struggling with the day to day activities, losing your mobility, or have a chronic health problem, a Day Therapy Centre may be a great option for you. There are more than 150 Day Therapy Centres Australia-wide offering:

physiotherapy social work preventative and/or personal therapies speech therapy transport to and from the DTC podiatry food at the DTC diversional therapy and many other services. The aim of the program is to assist people to either maintain or recover a level of independence. However, there is the added benefit of social inclusion and engagement with other older people in the community. Day Therapy Centres can improve both your physical and mental wellbeing, encourage healthy memory, and also targets any aged related health problems you may have. Generally, the DTC will develop an individualised care plan for you and this may include recommendations for therapy and referrals to other service providers where necessary. The Government subsidises most Day Therapy Centres, making them more accessible for people requiring those services. You may be required to pay a small negotiated fee for services, however, if you are unable to pay you may not be refused access to DTC services. If you find yourself in need of therapy service like those listed, you will need to find out if you’re eligible via a RAS assessment. Day Therapy Centres are available for people aged 65 and over, or if you are an Aboriginal or Torres Strait Islander (ATSI) aged 50 and over. Call My Aged Care for an assessment, ask for a referral code, and then choose the DTC you wish to attend. You’ll find a list of Day Therapy Centres on pages 227-228 of this Guide.

Day Therapy Centres

occupational therapy

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Community Visitors Scheme

Older Australians experience high rates of loneliness and social isolation but there are different initiatives to improve social connectedness and encourage interaction in the community. One example is the Community Visitors Scheme (CVS), which targets loneliness and isolation amongst older Australians through companionship. The initiative from the Department of Health uses volunteer visitors to meet with people on a regular basis to provide friendship and social inclusion. The service focuses purely on companionship and the volunteer will not provide personal assistance such as cleaning, personal care or nursing. As Australia’s population ages and people are living longer, the CVS is becoming incredibly important for social interaction and life changing engagement. The CVS improves quality of life to all involved with the program and has been proven to combat loneliness and isolation occurring in residential aged care or at home. Older people who would benefit from the CVS include people who have little contact with family or friends, are isolated from their own culture or heritage, have issues with their mobility which prevents them from participating in social activities, or other personal issues that might make it difficult to engage socially.

What service is provided?

Under the Scheme, a volunteer will visit at least once a week for an hour. The CVS tries to connect like-minded individuals and recipients with similar hobbies, interests and likes to facilitate a good friendship. There are a number of different types of volunteer visits under the CVS:

A residential volunteer visits a participant for a one-on-one visit at a residential aged care facility.

Group residential volunteers visit a small group of residents at a residential aged care facility who have similar interests, like gardening or knitting. A home care volunteer visits a CVS recipient with an approved Home Care Package at their home once a week for one-on-one interaction. Volunteers are not visiting to monitor your standards of care from your aged care service provider, be involved in any of your financial affairs, access your personal or care record information, provide any form of nursing or personal care, or follow up a complaint about your care. Think of your volunteer visitor as a dear friend that has come over for a cup of coffee and a chat. To be eligible for the CVS, you have to be an older Australian who is at risk of or experiences loneliness, isolation or cultural loneliness.

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However, you have to be receiving Government subsidised residential aged care or a Home Care Package to be eligible for visits. For further information about the program in Victoria, contact the Southern Migrant and Refugee Centre (SMRC) on 03 9767 1900 or visit smrc.org.au/community-visitors-scheme.

Transport services

There may be times when friends, family and neighbours are unable to help out. While transport can be part of Government funded supports, there is also a range of free or subsidised transport options available through a variety of outlets.

Community organisations

In Victoria, there are many volunteer groups, such as local churches, clubs or Rotary groups, that support frail elderly people over 65 years of age in many ways, including through transport services. These community volunteer transport services provide either direct transport or assist older people in accessing public transport. They can take you to appointments, out and about in your community, visit friends and family, or go to the shops. Most of these community schemes or groups are staffed by volunteer drivers. Depending on the organisation the services may be free or you may have to pay a small contribution towards the organisation. St John’s Ambulance Australia provides a community transport service and patient transport service in most States or Territories. These services can support older people who need to attend medical appointments or hospital, visit loved ones, attend events or family gatherings, or for grocery shopping.

Local Councils

Victoria’s local councils frequently offer transport in two forms – community buses and personal transport. Some councils operate community buses on a weekly basis with many offering the convenience of door to door pickup and drop-off. As well as taking residents to shopping centres, many council-run community buses visit other services and activities, such as libraries, senior’s clubs and groups. Some councils offer personal transport for medical, wellbeing and other essential appointments. There is usually a nominal minimal charge for using the community bus which may vary depending on where it is going and whether you require a return journey. Contact your local council for information about transport in your area.

Transport services

Getting to appointments, the shops or social events can be challenging if you don’t have a car, and even more challenging if you have mobility issues.

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Assistive technology options The changes that occur with ageing can lead to problems with mobility, such as unsteadiness while walking, difficulty getting in and out of a chair, or falls. These are reportedly the top mobility problems experienced by older people and a major cause of injury and death. Muscle weakness, joint problems, pain, disease and neurological difficulties can also contribute to mobility problems.

Assistive technology

Keeping mobile can give you the opportunity to maintain independence in order to fulfil daily tasks and live happily in your own home. Although light physical activity can help improve your mobility and remain independent, some people also find comfort and assistance in mobility equipment or aids which aim to help them live more satisfying and productive lives.

Improve access and safety at home

Creating a safe living space is critical to keep your independence and prevent injuries. Whether it’s slippery floors or tripping over electrical cords, some of the most common causes of injury in people over 65 are in and around the home. You can improve the safety of your home by making some basic changes:

Remove clutter around the home to reduce the risk of tripping over. Keep hallways and staircases clear from clutter and make sure you check outside areas for clutter and tripping hazards as well.

Install grab bars and hand rails to help you get down the stairs safely

or step in and out of the shower or bathtub without injuring yourself.

Repair or remove tripping hazards such as loose carpet, slippery

throw rugs or floorboards that stick up. Replace those items and use non-slip mats for more effective fall prevention.

Inadequate lighting can also contribute to falls or injury so install

brighter light bulbs where needed and make sure stairways and narrow hallways are properly lit. Make sure you have easy access to bedside lamps and consider using motion sensor lights to create better guidance for moving around your house at night.

Even with grab rails, stairs can present a significant falling hazard. Non-slip strips can help make stairs safer to go up and down or consider having a stair lift installed for easier access to the second level.

Personal alarms that can detect falls, call for help in an emergency

or have a GPS tracker can be used to help you feel safe and secure in your own home or when you’re out in the community.

Create a safer home

If you require assistive technology on a permanent or long term basis for a health or ageing-related reason and are a permanent resident of Victoria, you may be eligible for the Victorian Aids and Equipment Program.

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This services is for people who cannot pay for any home modifications to assist with easily accessing their home or moving around safely. However, if you are receiving a Home Care Package from the Government, you are still able to apply from the program. You are not eligible for this program if:

You currently live in a Government funded residential aged care facility

If you are receiving any mobility support, with aids and equipment, through Government funded programs like the National Disability Insurance Scheme (NDIS), Workcover, Transport Accident Commission or the Department of Veterans’ Affairs

If you are able to claim the cost of this mobility aids through an insurance provider

If you are currently a patient in a public or private hospital For more information about the Victorian Aids and Equipment Program, call on 03 9096 8770. Additionally, there is the State-Wide Equipment Program (SWEP) which provides subsidies for assistive technology and modifications to ensure the independence of older people. Call SWEP on 1800 747 937 to find out if you are eligible.

Mobility aids can assist you

There are several different types of mobility aids available which can help you maintain independence and safety, assist in walking and moving about, helping you with personal care, making it easier for you to remain socially active, and maintain your quality of life.

Assistive technology

The program provides subsidised aids and equipment or home and vehicle modifications to people so they can remain living safely and independently in their home for as long as possible.

Do you have difficulty going to the toilet? Problem Solved! With just the push of a button... ...this Bidet will clean a person with warm water and then dry them with a gentle stream of warm air. It simply replaces the existing toilet seat.

Approved for Installation. Test to: WMTS 051, AS 2845.2

Warm water wash Warm air dryer

Heated seat Ladies wash

Funding options available

1300 138 460

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Assistive technology

Some of the equipment available include:

Mobility aids – Aids which can help to prevent falls include walking

sticks or frames, wheelie walkers, manual and motorised wheelchairs and scooters.

Personal care – Including shower stools or chairs, shower hoses, bath seats and boards, over-toilet frames, commodes, urinals, continence pads and supplies, aids to assist with dressing or manage medications.

Home safety – Some of the aids which can assist you around the house during day-to-day living may include handrails, ramps, tap turners, non-slip mats, easy-grip utensils, and easy-pour kettles.

Assistive technology solutions

To remain independent and in good health, it’s important that you can look after yourself, move, eat and drink well, stay connected, and have fun. Fortunately, there are a range of assistive technology solutions that can support you to achieve all of this:

Prepare your own meals and eat or drink independently Communicate and stay connected Move around your home and community Manage your own personal care such as bathing or dressing Use your computer, tablet, or phone Participate in sports and other recreational activities Undertake daily tasks safely

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With over 11,000 assistive technology products on the market, it can be difficult to know what the best solutions for your needs are. Independent Living Centres (ILCs) are information resource centres, located in every State and Territory, that display a range of products and equipment to assist with daily‑living activities. They can support your assistive technology choices through information and advice, allied health support as well as help with grants to get access to a range of technology items including:

Emergency call systems Wheelchairs and scooters Telephones Showering, toileting, and dressing aids Kitchen equipment Seating, beds, and mattresses Hoists and transfer aids Vehicle modifications Smart home technology Through an online National Equipment Database (NED), you can search over 11,000 assistive technology products Australia-wide, including supplier details and product specifications. Find out more at askned.com.au. For further information, visit ilcaustralia.org.au or call 1300 885 886.

Assistive technology

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Understanding and managing incontinence With one in four Australians experiencing bladder and/or bowel control problems, incontinence is nothing to be ashamed of. Common problems include leakage from the bladder and/or bowel, urgency, waking frequently at night to pass urine, and constipation. Whilst incontinence affects people of all ages and genders, it is more common in women, with studies showing 80% of people with urinary incontinence are women, and problems become more common as you age. The good news about incontinence is that, in most cases, it can be either cured or better managed so it doesn’t disrupt your everyday life.

Incontinence

What is incontinence?

There are two types of incontinence:

Urinary incontinence, which can appear in different levels of severity, for instance, it could involve ‘leaking’ when you laugh, sneeze, or cough, or it could mean complete loss of control over your bladder

Faecal incontinence, referring to bowel leakage or involuntary bowel movements but may also include excessive wind or straining.

If you have either, you should talk to your doctor for professional advice on how to manage the condition. While incontinence can appear at any stage of your life, the risk of developing incontinence is more increased in older people. Generally, incontinence is linked to other health conditions, such as dementia, diabetes, heart conditions, or prostate problems.

Create good habits

It’s important to keep good bladder and bowel habits to reduce the risk of incontinence. The Continence Foundation of Australia recommends making changes to your diet and lifestyle that can make all the difference in managing your incontinence. Drink six to eight glasses of fluid a day, as shying away from drinking to try to stop bladder control issues can actually exacerbate the problem. Make sure there’s enough fiber in your diet and limit tea, coffee and alcohol. Take your time to empty your bladder properly, don’t strain or go to the toilet ‘just in case’. Incorporating exercise in your daily routine can have a good effect on your bowel movements and strengthen your pelvic floor. The pelvic floor muscles support the bladder and bowel and play an important role in bladder and bowel control.

Where to get help?

If you’re experiencing bladder or bowel control issues it’s important to have a continence assessment to rule out any underlying medical problems.

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They can provide information and advice, connect you to a wide range of professionals who can help with continence management and help you understand what different continence aids and subsidies may be available to you.

Products for incontinence

There are a lot of products available these days that can help with managing your incontinence, no matter the severity. These products include disposable or reusable pads and pants, mattress and chair protectors, catheters, and more. Most of these incontinence aids can be found in supermarkets and pharmacies for purchase. If you need extra assistance, you can engage the help of a continence nurse advisor, who can discuss your needs and help you find products that will best manage your incontinence. If you receive support through the Commonwealth Home Support Programme (CHSP), you can access continence advisory services, or if you have a Home Care Package (HCP), you may be able to receive funding from the Government for incontinence aids. Additionally, the Government’s Continence Aids Payment Scheme (CAPS) is available to people with permanent or severe incontinence. You cannot access CAPS if you receive a Home Care Package. Visit the Department of Health website at health.gov.au for more information.

Order Products Access all the healthcare products and information you need for the clients, patients or residents you support. With warehouses in every state, your orders for continence, wound care, skincare, nutrition and disability-related health products will be quickly delivered to anywhere in Australia.

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As a social enterprise, the income we make is invested back into the vital services we provide to help people with disabilities. Your purchases help us to enhance people’s lives.

Incontinence

Speak to your GP or call the National Continence Helpline on 1800 330 066 for more information.

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The importance of nutrition Good nutrition is important at any age but it becomes even more important as you get older. Food is such an important part of the human experience, but it can be harder to continue enjoying food when your body doesn’t process what you enjoy the same way it did when you were younger. Maintaining a healthy body is all about making good choices such as being active and eating healthy, which also assists with living independently for longer. Making the right food choices doesn’t mean you can’t still indulge and enjoy your favourite treats. It’s all about balance. Good nutrients can reduce the risk of developing a lot of diseases and illnesses, like weakening muscles and bones, or chronic health problems, such as high blood pressure, diabetes, high cholesterol, or osteoporosis.

Nutrition

Poor nutrition can result in weight loss or weight gain, and impact the security of your immune system making the likelihood of catching illnesses, like the flu, more common. Since your immune system already weakens as you age, it’s important to put as many preventative measures in place as possible.

Food and your body

Food is a huge source of fuel for the body to keep it moving and energised, it’s important to “fill the tank” with what your body needs. As you age, your calorie intake will decrease. This can be a bit difficult because you still need to maintain the same amount of nutrients, if not increase them. Taste and smell can also decrease as you age, so to counterbalance that you need more flavourful food or pleasant smelling food to increase your appetite.

Changes in your diet for optimum nutrients

If you aren’t getting enough vitamins from your food, it may be worth talking to your doctor about adding specific supplements into your diet, to help you get to the levels you need. However, never substitute supplements for food, they should only be used to assist. Eating nutrient-rich foods could include vegetables and fruits, beans, lentils, nuts and seeds, low-fat dairy, and lean meat. These types of foods are rich in vitamins, minerals, proteins, carbohydrates and fats that are vital to an ageing body. Fibre is another essential for older people in maintaining a healthy digestive system, which is also beneficial to good cholesterol levels. Minimising salt intake and reducing processed food is also important. Junk food generally has a lot of calories but no nutritional value. Keeping hydrated is also vital to a healthy body. The best option for reaching optimum nutrition goals is to create an action plan for healthy eating. Consult your doctor or dietitian if you need help with this.

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My Aged Care My Aged Care is a Government operated website and contact centre for people who would like Government support to access in home support, community or residential care. The service can help you find information about subsidised aged care options including the different types of Government funded services available, eligibility for those services, and the associated costs. To receive assistance, you, a family member, carer or client representative can register your details with My Aged Care and you will need to be assessed to access any Government subsidised services.

Visit myagedcare.gov.au or call 1800 200 422 for more information.

Referral code

Once you’ve been assessed and found eligible for services, whether they’re for a Home Care Package, Transition Care or to access a nursing home, you should be given a referral code. The service provider of your choice will need this referral code to access your information and manage the referral. They’ll be also able to access the funding allocated to you. The referral code is a five digit number linked to the type of service you are eligible to access. If you need the support of multiple services, you will need multiple referral codes, one for each service. If you are not given a referral code make sure you ask for one so you can discuss your needs with your preferred service provider. A provider won’t be able to start charging you fees until they begin delivering services to you or you have accepted a place in an aged care home. If you have been found eligible for a Home Care Package there may be a wait time before a suitable package becomes available. In the meantime, you may be allocated an interim package at a lower level or choose to self-fund your supports. You will receive a letter from My Aged Care to advise you when you have been allocated an available package. To assist you in your search, an independent information source like the Aged Care Guide publications and the linked AgedCareGuide.com.au website can help. These resources give a comprehensive overview of all care options and care providers available.

My Aged Care

My Aged Care then assigns you with an Aged Care user ID and keeps a central client record which includes your assessed needs and the Government funded care services being provided.

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Regional Assessment Service (RAS)

To access basic Government funded in home support under the Commonwealth Home Support Programme (CHSP) you need to be assessed by a RAS. The aim of the RAS is to ensure the services respond to you and your carers’ needs and support you in retaining or regaining skills that enable you to continue living independently in the community.

What services does RAS provide?

The RAS helps to identify you and your carers’ needs for support and your goals for greater independence and wellbeing. It provides in home, face to face assessments of new and existing clients/carers. RAS allows assessments to be conducted independently from service provision and ensures assessors consider the full range of options when responding to you and your carers’ needs and goals. Some of these needs may include assistive technology, therapeutic interventions, community care services or other support organisations. They liaise with other service providers, GPs/specialists and community support networks, and communication is made to make sure desired outcomes are achieved. RAS plans and coordinates exit and transfer to other appropriate service systems including Home Care Packages and/or residential care if required. The service also provides care coordination if you have multiple providers or more complex needs.

How the assessment works

An assessor from your local RAS will visit you for the assessment. They will ask you questions about your personal situation, health, and if you’re already receiving some support. The RAS assessment is a free service. You might like to have some support, a partner, relative or friend, present during the assessment. An interpreter can also be arranged. Together with the assessor you will work out a Home Support Plan detailing your needs and goals, and what services are needed to achieve those.

Referrals

The RAS team ensures your diverse needs are addressed through appropriate assessment, or can identify the need for other relevant assessments. After an assessment has been completed you should be given a referral code which you need to access services. Alternatively, RAS can make a referral to a CHSP provider following a discussion about the availability of appropriate services and a discussion with you about your preferences. Find out more about CHSP on page 15 or call My Aged Care on 1800 200 422 to request a RAS assessment.

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If you are no longer able to manage at home without basic assistance, the ACAS helps you, and your carers, determine what kind of care will best meet your needs. This may be a Home Care Package (see page 21) provided to you in your own home or residential care in an aged care home (see page 55). The ACAS is staffed by doctors, nurses, social workers, occupational therapists and other health professionals.

How the assessment works

A member of your local ACAS will visit you in your home or in hospital to assess your needs. You will be asked a series of questions to work out how much and what sort of help you require with daily and personal activities, to determine the best care option for your situation. With your approval, the ACAS will also contact your local doctor to gain more information on your medical history to assist with the assessment process. There is no charge for the assessment as the ACAS is Government funded. Carers, relatives or close friends are encouraged to be involved in the discussion. The ACAS will discuss the result of its assessment with you and the options that would be most suitable and what is available in your area. If there is no package of the assessed level immediately available, you may be offered a package at a lower level or CHSP services to help you while you wait. While an ACAS cannot make recommendations about individual homes or community services, they can provide you with information to assist you to make decisions. If you are of non-English speaking background and require an interpreter, please advise the ACAS when making your appointment.

Referral code

If the ACAS considers you eligible for services, you will be given a referral code. The service provider of your choice will need this referral code to access your client record on My Aged Care and manage the referral. Make sure you ask for the referral code if you haven’t been given one.

Not satisfied with the ACAS?

If you have a complaint or are not satisfied with the assessment or recommendations, you should advise the person in charge of the ACAS. If you cannot reach an agreement, you can appeal the decision. You will be sent a letter by the ACAS explaining how you, or someone acting on your behalf, can appeal. Call My Aged Care on 1800 200 422 if you would like to organise an ACAS assessment.

Aged Care Assessment Service (ACAS)

Care you can see At Regis, we believe the good life is built on great relationships. That’s why we’ve been nurturing trusted connections with our staff, clients, residents and their families for over 25 years.

With support ranging from retirement living, day therapy, home care and residential care including ageing-in-place, dementia and respite care, our broad Regis Victorian offerings go beyond specialist skills and tailored services.

We’re proud of everything we’ve achieved but we’ll never stop looking for ways to do more, because for us ‘care’ is more than just a service. It’s something we’re constantly reviewing and refining to ensure our clients and residents lead rewarding, independent lives. Call today and let’s chat about finding the best fit for you.

Call 1300 998 100 | Visit regis.com.au

REGIS VICTORIA AGED CARE RESIDENCES Alawarra Lodge Armadale Blackburn Brighton Cranbourne Dandenong North

East Malvern Fawkner Frankston Inala Lodge Macleod Ontario

Ringwood Rosebud Sandringham Shenley Manor Sunraysia

DAY RESPITE CENTRE Inala Village

HOME CARE Eastern Metro Mildura

OTHER SERVICES DAY THERAPY CENTRE Inala Village

RETIREMENT VILLAGE Inala Village

Guide

Residential Care flow chart Government subsidised home

self-funded aged care home

If your situation is urgent then the ACAS will assess you as quickly as possible

Your family or carer

At anytime! You can find someone to help you:

OR You

Remember it takes anything from a few weeks up to more than a few months to find the care home that suits you

Placement consultant

Case manager, advisor or placement consultant

Aged care advisor Social worker Case manager Hospital discharge planner

Contact My Aged Care 1800 200 422

ACAS

Consult your Aged Care Guide for a list of choices for any of these options or visit AgedCareGuide.com.au

These professionals know the system really well and their help can make your search much easier. Other useful people: Financial advisor Health fund

Recommend Home Care Packages

Eligible for subsidised residential aged care

• RES IDENTIAL AGE D C A RE FAC I L I TY • NURS ING HO M E • C A RE HO ME

Veterans’ Affairs Self funded supported accommodation

• SU P P O RT ED R ES I D EN T I A L S ERV I CE • SU P P O RT ED ACCO M M O DAT I O N • CA R E CO M M UN I T I ES

ACAS Aged Care Assessment Service

Local council

• R ET I R EM EN T LI V I N G W I T H I N -H O M E S UP P O RT

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Aged care homes If you are unable to continue living independently at home, you may choose to move into an aged care home.

Aged care homes

The Australian Government regulates and funds the provision of much of the aged care in Australia. ‘Aged care home’ is the term most commonly used, but you may also find this type of accommodation referred to as nursing home, aged care facility, residential aged care, or high and low care facility. All of these terms can be used interchangeably to describe the same type of living arrangement. Entry into a Government funded aged care home requires approval by an Aged Care Assessment Service (ACAS). There are also non Government funded aged care homes which are called supported or assisted living complexes. These do not require ACAS or Government approval.

Where do I start?

If you, or someone close to you, feel you are in need of some form of residential care, you can speak with your doctor, who can make initial contact with My Aged Care. You can also contact My Aged Care direct or a representative, like a family member or friend, can do this on your behalf. Call 1800 200 422 to organise an ACAS assessment. See page 51 for information about ACAS.

The next step

After being approved by an ACAS for Government funded residential care, you may begin looking for your future home. You can do this yourself or you can hire a placement consultant who can make the job much easier for you. It is important to know and understand the types of homes available in your area as this may affect the cost and services you receive.

HOLISTIC CARE THAT’S ALL ABOUT YOU Our purpose is to promote a unique experience of choice, lifestyle and belonging for all people as they age. 1300 111 227 agedcare.salvos.org.au Residential Aged Care | Retirement Living Home & Community Care | Respite and Day Care

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Amongst Amongstfriends friends Amongst friends BeBe empowered toto pursue the things you love. empowered pursue the things you love. Be empowered to pursue the things you love.

WeWe believe in life’ s little luxuries andand pursuing choices include: believe in life’ s little luxuries pursuing Care Care choices include: thethe things you love. Each of our residents • respite care things you love. Each of our residents • respite care is accepted as an individual, treated with is accepted as an individual, treated with • permanent residential care We believe inrespect, life’s little luxuries and pursuing Care include: • choices permanent residential care warmth andand andand encouraged to to warmth respect, encouraged • lifestyle program the things you love. Each of our residents • dynamic respite care • dynamic lifestyle program express culture andand custom. express culture custom. is accepted as an individual, treated with • additional services • responsive permanent residential care • responsive additional services With high staff to resident ratios, expect warmth and respect, encouraged to With high staff to and resident ratios, expect • activities designed by by residents • social dynamic lifestyle program • social activities designed residents exemplary care tailored to your needs andand express culture and custom. exemplary care tailored to your needs expectations. • responsive additional services expectations. With high staff to resident ratios, expect • social activities designed by residents exemplary care tailored to your needs and expectations. Belvedere Aged Care 9574 13551355 Belvedere Aged Care(03)(03) 9574 41-43 Fintonia Rd Rdinfo@belvedere.com.au 41-43 Fintonia info@belvedere.com.au Noble Park VIC 3174 belvedere.com.au NobleAged Park VIC Belvedere Care3174(03)belvedere.com.au 9574 1355

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It is also recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will enable you to gauge the feel and culture of the home.

Homes and their services

Aged care homes provide accommodation ranging from single rooms with ensuites to rooms with shared bathroom facilities. They must provide specified care and services to all residents at no additional cost. Services that must be provided at no additional charge for all residents who need them, irrespective of their level of care needs, include: basic accommodation related services such as beds, mattresses, linen, bedside lockers and chairs general laundry and cleaning services

maintenance of buildings and grounds the provision of staff continuously on call to provide emergency assistance

assistance with personal care such as bathing, going to the toilet, eating and dressing assistance with mobility and communication

assistance in obtaining specialised therapy services, or a health practitioner service meals, including special diets

toiletry goods such as towels, washers, soap and toilet paper support for people with cognitive impairment like dementia social and recreational activities rehabilitation support

Additional services as appropriate to individual care needs where a fee may apply include: goods to assist with toileting and continence aids

therapy services such as speech therapy, podiatry, occupational, recreational and physiotherapy

registered nurses to assess, plan and manage care, including complex pain or wound management, palliative care program, special feeding, dialysis and oxygen therapy For people with dementia, it is important to ask a home whether it offers separate or secure dementia specific units or wings. Some nursing homes may have a secure garden area specifically designed for people with dementia, which is generally attached to the secure dementia unit. There are homes that cater to a specific cultural and linguistic group or may offer culturally appropriate services. See pages 215 –223 for a list of culturally appropriate care homes and services g.

Pets can help lessen feelings of loneliness and isolation, and some homes are happy to accommodate you and your pet. Some nursing homes even have live-in pets. You’ll find these C listed in the directory section of this guide, starting on page 156.

Aged care homes

utilities such as electricity and water

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Accreditation and certification

All Government funded care homes must meet required accreditation standards and demonstrate continuous improvement with regard to the quality of care and services provided to residents. The standards that must be met cover areas such as management, staffing, health and personal care, resident lifestyle, living environment, catering, cleaning, continuous improvement, and safety and security. The Aged Care Quality and Safety Commission is responsible for the review of aged care homes. It monitors residential aged care services to ensure their compliance with the accreditation standards.

Aged care homes

You can ask the provider for the accreditation status of the home or access reports and find information about the process on the Commission’s website – agedcarequality.gov.au .

Quality standards

The Aged Care Quality Standards were introduced in 2019 as a new measure of quality in aged care. The eight new standards have a much stronger focus on consumers to help them make informed decisions about aged care services. It gives consumers confidence that aged care providers will work in partnership with them and their families to deliver care that supports their health, wellbeing and quality of life. The new Quality Standards include the following focus areas: Consumer dignity and choice Ongoing assessment and planning with consumers Personal care and clinical care Services and supports for daily living Organisation’s service environment Feedback and complaints Human resources Organisational governance Each of the standards looks at three key aspects: What is the outcome for the consumer What are the expectations of the organisation What are the organisational requirements to show that the standard has been met The new standards revolve around consumers, their families and the staff providing care. This partnership between the provider and consumer needs to work in order for the eight areas to succeed. All Government funded aged care homes and home care services are measured against the new standards, and organisations must be able to provide evidence of their compliance and performance with the Quality Standards.

HAVING FUN

NEVER GETS OLD BlueCross keeps you doing the things you love With private funding arrangements available, BlueCross can provide care from one hour to 24 hours a day, so you can keep living at home for longer. Our private home care services include; respite, overnight care and companionship (in-home or to appointments or events). Whatever your needs and lifestyle, we’ll keep you living your best you, at home.

1300 133 414 bluecross.com.au

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Charter of Rights

Supporting the Aged Care Quality Standards is a single Charter of Aged Care Rights, protecting the rights of consumers receiving aged care services and their right to be properly looked after, treated well and given high quality care and services.

Tongala and District Memorial Aged Care Service Inc

All aged care providers have to provide a personally signed copy of the Charter of Rights to every one of their residents or care recipients. The Charter covers 14 fundamental protections stating all older Australians receiving any type of Government funded aged care supports have the right to: 1. Safe and high quality care and services; 2. be treated with dignity and respect;

RM McHale Hostel RM McHale has 40 single rooms with private ensuites and includes a secure wing for people with Dementia.

3. have your identity, culture and diversity valued and supported; 4. live without abuse and neglect; 5. be informed about your care and services in a way you understand; 6. access all information about yourself, including information about your rights, care and services;

Koraleigh Nursing Home Koraleigh has 30 places and includes a wing for people with Dementia. Koraleigh has single rooms with either private or shared ensuites, and shared two bed-rooms with shared ensuite.

7. have control over and make choice about your care and personal and social life, including where the choices involve personal risk; 8. have control over, and make decisions about, the personal aspects of your daily life, financial affairs and possessions; 9. your independence; 10. be listened to and understood; 11. have a person of your choice, including an aged care advocate, support you or speak on your behalf; 12. complain free from reprisal and to have your complaints dealt with fairly and promptly;

Memorial Drive Retirement Village The village is adjacent to RM McHale and Koraleigh. It operates in accordance with the Retirement Villages Act including purchase of a life lease.

Deakin Village Deakin Village has 13 single bedroom and 2 two bedroom low rental units.

Phone (03) 5859 0800 admin@tongalaagedcare.com.au tongala-aged-care-service.com.au Purdey St, Tongala, VIC 3621

13. personal privacy and to have your personal information protected; 14. exercise your rights without it adversely affecting the way you are treated. You should receive a copy of the Charter signed by your provider, and you or your representative will be asked to sign the Charter to acknowledge that your provider has given you information about your rights in relation to the aged care service and under the Charter. As a consumer, you have the option of signing the Charter of Aged Care Rights, however, even if you choose not to sign the document you can still access care and services. Call the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au for more information.

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Complaints

If you have concerns or are unhappy about the standard of care you are receiving, you or your representatives are strongly encouraged to firstly take all complaints to the facility management for resolution. It’s always best to address concerns rather than leaving it to escalate. If you don’t feel comfortable to deal with it yourself, you can ask an advocacy service to help you. If the matter is not resolved, you can then make complaints to the Aged Care Quality and Safety Commission on 1800 951 822 or visit agedcarequality.gov.au . Anyone can make a complaint about anything that may constitute a breach of the service provider’s responsibilities to past or present residents.

Costs for residential care Aged care homes charge a range of fees to cover the cost of care, accommodation and living expenses, and these can vary enormously between facilities, and from resident to resident. Understanding the rules and seeking specialist advice from an aged care financial advisor to minimise costs is recommended. See page 121 for more information on financial advice. Both your income and financial assets affect your entitlements. The income and asset tests have been combined, to ensure a consistent fees policy. This will address the issue of asset rich, income poor residents paying for all of their accommodation and nothing for care, and the income rich, asset poor residents paying for their care but not for accommodation. The cost of care is divided into two parts – daily care fees and accommodation payments:

Deloraine Aged Care is a 64-bed ageing in place family-owned residential aged care facility in the heart of Greensborough. Deloraine is spacious and tastefully decorated throughout with quality fittings and furniture. Our location features: ❖ Extensive leisure/lifestyle program and facility bus for outings. ❖ Lovely gardens, balconies and courtyard areas. ❖ Nutritious and appetising meals from our kitchen ❖ On-site hairdressing salon ❖ On-site laundry ❖ Fully staffed by qualified nurses who are present 24 hours a day to provide quality care.

Whether your loved one requires permanent care, respite care or palliative care – at Deloraine you are always welcome

Basic Daily Fees

As a resident in an aged care home you are asked to pay a daily fee as a contribution towards the cost of care and living expenses, such as meals and refreshments, cleaning, laundry, heating and cooling, as well as social activities. In addition, the daily fee contributes to the costs for personal care, including assistance with daily living such as bathing, dressing and toileting, assistance with mobility aids, therapy, and certain medical and pharmaceutical services. The maximum Basic Daily Fee for all permanent residents who enter an aged care home is 85 percent of the maximum base rate of the Age Pension for a single person.

P: (03) 9433 3444 14 -18 Adeline St, Greensborough VIC 3088 E: enquiriesdeloraine @goldage.com.au www.goldage.com.au

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Aged care costs

This is the same amount you will be charged if you’re staying in a nursing home for a temporary stay as a respite resident. It is generally adjusted each March and September at the same time as the Age Pension. As of 1 July 2021, the maximum Basic Daily Fee is $52.71 per day for all full pensioners and some part pensioners. Depending on your income and level of care, you may also be asked to pay an income tested fee as part of the daily fees. However, this does not apply to respite residents. If you do receive income other than your pension, you will be assessed by Centrelink, or Veterans’ Affairs if you are a veteran, to determine how much extra you can be asked to pay as an income tested fee.

How much will I pay?

If you can afford to, you will pay a basic fee of up to 85 percent of the maximum base rate of the Age Pension, for a single person, a means tested (your income and assets combined) contribution to your accommodation, and a means tested contribution to your care. The maximum means tested contribution will be allocated toward your accommodation payment until the full cost is paid and then toward your care fee. The family home will continue to be exempt from the aged care assets test if occupied by a spouse or other protected person. No one will need to pay a care fee greater than the cost of their care.

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Any income tested contributions you may have made as recipient of Home Care Packages will be taken into account in calculating lifetime care expenditure. The treatment of the family home will not change from the current arrangements, for example if it is occupied by a spouse or protected person. Even when the value of your former home is included as an assessable asset, its value will be capped at $173,075.20 (July 2021 prices). It is only counted in determining your ability to pay for your accommodation.

Accommodation payments

Accommodation payments are different from daily care fees. They are used by the aged care home as capital funding to improve the quality of the buildings and services they provide. Not everyone pays an accommodation payment. It depends on the value of your assets and income at the time of entry into care. If you have more than $51,000 in assets and income, you can be asked to pay an accommodation payment, but you must be left with at least $51,000 in assets after your payment (Rates as at 1 July 2021).

Aged care costs

In addition, an annual cap of $28,338.71 will apply to your means tested contribution to your care costs, together with a lifetime cap of $68,012.98 for means tested care fees (Rates as at 1 July 2021).

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Choose how you pay When moving into an aged care home, if you have the capacity to contribute to the cost of your accommodation, you can now choose how you pay for it. You have a choice of three options, however, if you start with one option and change your mind, you have up to 28 days from the date you move into the care home to decide how you wish to pay.

Payment Option 1: Refundable Accommodation Deposit (RAD)

This is a single payment made to the care home and works similar to an interest-free loan.

RAD and DAP

The balance of the deposit is guaranteed to be refunded when you leave the home, but only after any amounts which have been used to pay for agreed services have been deducted.

Payment Option 2: Daily Accommodation Payment (DAP)

In this option, you pay a periodic payment (usually on a monthly basis) for your accommodation; it is calculated based on the daily rate of the RAD. To calculate the daily payment equivalent of the refundable deposit, the RAD is multiplied by the Maximum Permissible Interest Rate (MPIR) and divided by 365 days. The MPIR is set by the Government and is updated every three months – as of 1 July 2021, it is 4.04 percent. The daily payment amount must be equivalent to the refundable deposit amount and is the maximum you can be charged per day for the room. These periodical payments are not refunded when you leave the home.

Payment Option 3: Combination payment of RAD and DAP

If you wish you can also choose to pay a combination of both a RAD and a DAP. For example, let’s assume the RAD is $400,000 but you want to only pay half of a deposit ($200,000) and the other as a DAP. Use this formula to calculate the DAP: (Balance of price x MPIR) / 365 = ($400,000 - $200,000) x 4.04% / 365 = $22.13 per day (MPIR from 1 July 2021). Or use our easy to use fee estimator calculator on agedcareguide.com.au/nursing-home-fee-estimator . For further information, call My Aged Care on 1800 200 422 or Centrelink on 13 23 00, or discuss with a placement consultant or financial advisor. Disclaimer - This information is a summary of the main provisions relating to aged care costs and while care has been taken to ensure that it is current on date of publication, it should not be taken as an authoritative source. Please phone 1800 200 422 for more complete, up-to-date information.

172 Burwood Road Hawthorn VIC 3122 T: 1300 602 108 E: info@vaseyrslcare.org.au W: www.vaseyrslcare.org.au

Residential & Respite Care Vasey RSL Care is a not-for-profit organisation offering: • • • •

Residential Aged Care Respite Care Home Care Ex-service Accommodation (for war widows and veterans)

Our residential aged care homes are at: • 21 Downes Avenue, Brighton • 709 Hawthon Road, Brighton East • 5 Tower Avenue, Bundoora • 85 Overport Road, Frankston South

Brighton

Brighton East

Vasey RSL Care has been supporting and caring for the veteran community since the end of World War I. We are proud of ‘serving those who served’. Our residential and respite care is for everyone. We welcome people from all walks of life and you don’t have to be a veteran or war widow to fit in and enjoy all that we have to offer. Come and see for yourself!

Call us on: 1300 602 108

Bundoora

 Residential Aged Care  Respite Care 

Vasey RSL Care Ltd

Frankston Sth.

LET OUR FAMILY TAKE CARE OF YOUR FAMILY

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Applying to aged care homes As soon as you have been approved by an Aged Care Assessment Service (ACAS) for Government funded residential care, you can begin looking for your future home. You can do this yourself or you can hire a placement consultant to do this for you. When searching for nursing homes, decide what features are important to you. Are you looking for an extra service facility, a specific cultural environment or a facility with pets? It is important to know and understand the types of homes that are available in your area because this may affect the cost and services you receive. It is recommended that you visit as many homes as possible, just as you would when buying or renting a house. This will allow you to get a feel for the culture of the home and its surroundings. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to move into. When you have narrowed down which homes would suit your needs and wants, it is best to apply to a number of homes to increase your chances of finding a place quickly.

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Waiting for residential care

Some aged care homes may have waiting lists and the length of these varies between homes. If your situation is urgent, please inform the staff at the home. Generally, bed places are offered to people on the wait list who have a health priority or have been waiting for a place and have risen to the top of the waiting list. You can be on as many waiting lists for facilities as you would like, but once you accept a vacancy offer, you will be removed from all other nursing home waiting lists. If you require a bed urgently, you may not have as much choice with the facility you move into. You may have to accept the first offer that is made to you, no matter if it is your first facility choice or not. Aged care homes cannot predict or know when a vacancy will occur, so it is important to keep in regular contact with the aged care homes to ensure they are aware you are still interested in admission to their home. If you’ve engaged the services of a placement consultant they will monitor vacancies for you.

Waiting lists

Nursing homes don’t always have bed vacancies available, it is likely that you will have to wait for a period of time for a bed to be made available.

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It is ideal to plan ahead and take the time to choose the facilities that you want to live in. This means no matter who offers you a bed first, you will be satisfied with the placement.

What happens when a vacancy occurs?

The person in charge at the aged care home will either ring you, your carer or family directly, or phone the social worker if you are in hospital, to let you know they have a spot available for you. You may be asked to make a decision within hours because there are usually other people also waiting. You, or the relevant hospital worker, will need to arrange for your transfer to the home as soon as is practicable.

COMFORT, DIGNITY, PRIVACY Park Lane Croydon is committed to providing quality care in a supportive, safe and homelike environment while maintaining individual privacy, dignity, choice and independence.

295-299 Maroondah Hwy Croydon, Vic 3136

(03) 9726 1100 www.parklaneagedcare.com.au

If you are unable to move into a home straight away, you will be given seven days after you have agreed to accept the place to move in. This is called pre-entry leave. From the date of acceptance you may be charged for your care and be eligible to receive financial assistance from the Government. Once your place in the aged care home has been confirmed, you will be provided with two or three important documents which will address all the information and details you need to know. This information should also include the Resident Agreement, the Accommodation Agreement, or an Extra Services Agreement if applicable. It is not acceptable to be charged any fees, or be expected to make any donation, before you formally accept a place in an aged care home.

Deciding on a home

There are a number of things to consider when deciding which aged care home will best suit your needs. Deciding to move into a home can be a really big decision, so you want to make sure you choose a nursing home that not only suits your needs, but also feels like home. Making a list of your personal preferences and requirements can make it easier to shortlist aged care facilities. This list could include the care you require and lifestyle options. COMFORT, DIGNITY, PRIVACY Willowbrae Melton is committed to providing quality care in a supportive, safe and homelike environment while maintaining individual privacy, dignity, choice and independence.

116 Centenary Ave, Melton Vic 3337

(03) 8746 3000 www.willowbrae.com.au

One of the best ways to gauge the environment and atmosphere of a nursing home is by visiting it. Contact the home you are considering to organise a tour of the facility. By visiting the facility, you will be able to assess whether the nursing home meets your needs and if it is a place you would be happy to live. Any questions you have can be answered by your tour guide. Additionally, you can have a talk with the site manager to understand how the aged care facility runs and have all your questions answered.

Ex-Service Accommodation

Vasey RSL Home Care gives you support for those things that are beginning to become a struggle.

Vasey RSL Care has been providing accommodation for veterans in need for over 100 years!

Home Care gives the individual the assistance they need to maintain their current way of life - with confidence.

Our ex-service units are specifically for war widows and veterans, and are located at: • Beaumaris • Cheltenham • Croydon • Frankston South • Ivanhoe • Reservoir • Geelong

It is government-funded for those who are eligible. You may need help with shopping, or cleaning, or your garden: whatever the struggles are, Home Care can help.

Find out more: 9810 5570

Find out more: 1300 602 108 Vasey RSL Care Ltd 172 Burwood Road Hawthorn VIC 3122 T: 1300 602 108 E: info@vaseyrslcare.org.au W: www.vaseyrslcare.org.au

 Home Care  Ex-Service Accommodation 

Home Care

Deciding on a home

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The following is a brief checklist of areas you should consider before deciding to move in:

Is the home clean, fresh and in good repair? Are the staff warm and friendly? You want to be able to feel at ease and comfortable in communicating with the staff.

How many staff work at the home and what is the night time ratio of staff to residents?

Is the home secure, particularly at night? Are there keypad locks on the doors or are CCTV cameras installed? Does the home have the provision for you to age in place and remain as your care needs increase?

Do they offer single rooms with ensuite? If you are looking to move into a home with your spouse, is this provision available?

Are clothes laundered on or off site? Does the room have access to a private phone line, internet connection or NBN, or pay TV?

Are the floor coverings clean and fresh, or is there an odour throughout the home?

Is the room temperature comfortable for you, and are you able to control your own room temperature?

What personal items and furnishings can you bring into the home, and what provisions are there for storage of personal items?

Think differently about aged care. We do. Located across Melbourne and Geelong, our bright and modern residential aged care homes offer a unique range of facilities and services. From tranquil homes in rural settings, to state-of-the-art high-rise aged care, one of TLC’s homes will suit your lifestyle. Our homes feature on-site medical centres where our team of general practitioners, visiting specialists, and allied health professionals care for our residents and the local community. Our residents also enjoy a unique range of facilities and services including cafés, state-of-the-art gymnasiums, hydrotherapy pools, virtual reality cinemas and beauty salons. We provide respite, permanent and memory support care in spacious private rooms with adjoining ensuites.

CALL TO ARRANGE A PERSONALISED TOUR

tlcagedcare.com.au

Clifton Views • Forest Lodge • Homestead Estate Homewood • Marina • Noble Gardens • Noble Manor Sunlight • The Belmont • The Heights • Warralily Gardens

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site or are delivered.

Are the meals flexible and will they meet your special requirements? Are there spaces for you to meet with family and friends and to celebrate special events?

If you like pets, find out if the home is pet friendly and whether they have pets at the home or a visiting pet program.

Be sure to enquire about the range of activities available and entertainment programs. These are vital for your ongoing wellbeing. Any additional services or amenities that are provided by aged care homes can really enhance your experience living in a facility. Beneficial services and amenities could include:

Outdoor areas or gardens, if relevant, check whether they are secure A hairdressing salon or day spa An on site café A chapel or provision for church services Gymnasium Allied health services It is important to have all your queries answered, as it can really help you gauge whether a facility is the right fit for you.

Deciding on a home

Inspect the kitchen if possible, and find out if meals are cooked on

For over 30 years, Homestyle Aged Care Services has provided residential care homes and services in the greater Melbourne metropolitan and Geelong areas. Homestyle is a prominent owner/operator in Victoria of ten high-quality, purpose-built homes, with over 1,000 governmentfunded beds, which provide first rate standards of care and services to residents in a homely environment.

Melbourne | East

Melbourne | West

CLARENDON GRANGE

POINT COOK MANOR

(03) 9720 2245 40 Stud Road, Bayswater VIC 3153

(03) 9394 2500 9 Hewett Drive, Point Cook VIC 3030

MELVILLE GRANGE

SUNSET VIEWS MANOR

(03) 9768 9599 80 Melville Park Drive, Berwick VIC 3806

Sunset Views Boulevard, Tarneit VIC 3029.

ROWVILLE MANOR (03) 8799 2000 18 Le John Street, Rowville VIC 3178

FERNDALE GARDENS (03) 9729 4699 229-239 Bayswater Road, Bayswater North VIC 3153

LANGFORD GRANGE (03) 5995 5693 1 Residence Drive, Cranbourne East VIC 3977

Melbourne | North GREEN GABLES (03) 9401 5555 15 Coulstock Street, Epping VIC 3076

Opening end 2021

Geelong BELMONT GRANGE (03) 5243 8522 34-36 Church Street, Grovedale VIC 3216

KENSINGTON GRANGE (03) 5250 2301 1-13 Ferguson Road, Leopold VIC 3224

SEA VIEWS MANOR (03) 5256 2866 77-83 Tareeda Way, Ocean Grove VIC 3226

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Moving into a home The process of moving in is often referred to as the ‘admission process’ and starts with an initial introduction, orientation and assessment. During the assessment a staff member will gather information including medical conditions, family history, food preferences, social and recreational likes and dislikes, and interests. This information will be used to create a care plan. The care plan is updated regularly and you can request to see a copy at any time.

Family members and carers are welcome to assist in identifying social and care needs.

What can you bring with you?

Your aged care home will already have most of the furniture and furnishings, such as beds, chairs, wardrobe, curtains, and floor coverings, so it may be helpful to directly ask the home what you can bring with you. Below you’ll find an overview of some of the main things to consider when moving in.

Personal items

Having personal belongings around you may help you to feel at home in your new environment. Some people may like to bring family photographs, their favourite films, books, music, or other treasured items.

Clothing

It is important to ensure that personal clothing is properly labelled. Most nursing homes will launder your clothing either on site or through a laundry service. Bring enough clothing to allow for items being washed as it might take a couple of days before clean laundry is returned to you. Because of the large volume of washing, nursing home laundries often use commercial washing and drying machines so make sure your clothes are machine washable and labelled with your full name.

Continence aids

Residents with higher level care needs, who require products for the management of incontinence, will have these provided by the aged care home. Other residents may be required to purchase these items.

Radios, TVs, computers, digital clocks

Residents can bring with them their preferred electrical and electronic items. Each item will be checked, tested and tagged by the home prior to use.

Moving into a home

The care plan will be an overview of your care needs, wishes, and outcomes you want to achieve while living in the facility.

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Furniture

It is quite common to have space available for some items like a favourite chair, small table, dresser and bedside light, but it’s best to check with the aged care home what and how many items you can bring.

Medication

It is important that you bring all prescription medication you’re currently taking with you on admission. Care staff will manage and administer the medication to ensure safe and quality use of your medicines. Topical creams, herbal remedies, vitamins, and elixirs, which are non‑prescription items, should be declared to the staff.

Moving into a home

Toiletries

The aged care home supplies the basic necessities such as toothpaste, soap and toilet tissue. Specific items or particular brands need to be purchased at your own expense.

Mobility and wheelchairs

Wheelchairs, scooters, walking frames, and other mobility aids will be assessed to ensure that these are appropriate to your current situation. The maintenance and upkeep of scooters and wheelchairs is your responsibility.

Making the transition

Once you have been offered a place in an aged care home, it is also important to organise your medical and financial matters, and who you will need to tell about your move. If you have not done so already, this is a good time to talk to your loved ones about your wishes for your future medical care. Writing your wishes in a letter or statement can help guide health professionals and those close to you if you become seriously ill or injured and are unable to make decisions about your own care. This is called an Advance Care Directive and it should include clear and specific details about treatments you would accept or refuse. Keep your Advance Care Directive in a place that is easily accessible and share the document with your doctor and loved ones. Conversations with family and close friends about your personal and medical wishes, if you lose capacity, should be happening as early as possible.

Who should you tell about your move?

It is recommended that you tell your family, carer, friends, neighbours, community centre or Council, and any health professionals, such as your doctor or pharmacist, that you’re leaving your home to enter an aged care home. If you need to change doctors, you can ask to have your medical history sent to your new doctor. It is also a good idea to keep track of any health professionals you see and make a note of your current medical treatments and medication so you can discuss this with your new aged care home as part of your care plan.

Mercy Health is a safer pair of hands

For over 100 years Mercy Health has been trusted by families to deliver the most precious gift of all. Our Mercy hospitals in Heidelberg and Werribee have not only been helping young families grow for generations, they have also been caring for and keeping families healthy at every generation, including specialist care in rehabilitation, aged care and dementia. Mercy Health has 24 aged care homes in Victoria and we support over 5,800 people to live independently in their home. So no matter where you live, or your personal circumstances, you can always experience our safer pair of hands. Mercy Health has a place for everyone.

1300 571 741

mercyhealth.com.au

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Daily living in a nursing home

Daily living

Moving house is often stressful and it may take time to settle into your new environment. Here’s what you can expect from life in a nursing home. If you are thinking about moving into a nursing home you’re likely to experience a massive range of emotions, varying from relief and excitement to uncertainty and apprehension. Living in a nursing home will be different and it may take a little bit for you to settle into your new life. Providing a caring and supportive environment, staff in a nursing home are there to make life easier for you, many residents have reported they actually enjoy an enhanced quality of life and improved social life, since they moved. You will benefit from receiving help with some tasks you’ve found difficult to do and you will have peace of mind that should anything happen, you will receive immediate attention and the situation will be managed well.

It’s your home

There may be some ‘common’ areas that are shared with other residents, such as the dining room and lounge room, but your room is your own.

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Nursing homes positively encourage you to bring personal items for your room, such as pictures, photos, ornaments, furniture throws and smaller pieces of furniture.

Social aspects and routines

The chances are you’ve moved from living in a house on your own or with a partner, so you’ll need to get used to a few more people being around. However, the choice is yours as to how social you want to be. You can choose to be social in the communal areas and spend time with other residents or simply find a quiet corner, or remain in your room to enjoy your own company. Nursing home staff are generally friendly and outgoing, and they will respect your need for privacy. Many nursing homes have strong links to the local community. You can choose to get involved with activities such as meeting local school children or other people from other groups.

Daily living

Find out prior to moving what extra personal belongings you can bring so you can still enjoy the things which have meaning to you.

As well as adjusting to new people, there may be some changes to your daily routines, such as slightly different meal and shower times. The important thing to remember is that by moving into a nursing home you’ll receive the help and support you need to improve your quality of life.

Cumberland Manor Aged Care is a 74-bed residential aged care facility. It is fully accredited and has spacious individual and common living areas. We are located 13 km to the west of Melbourne CBD, 2km from Sunshine Marketplace shopping centre and in close proximity to Sunshine College and Victoria University. There is public transport directly to Highpoint Shopping Centre, Sunshine Plaza shopping centre and Sunshine Railway Station bus route 408. We take pride in maintaining a homely environment and delivering the highest quality care with our own personalised care approach. Fully trained, qualified, committed and dedicated staff provide quality care for the residents 24 hours. Cumberland Manor believes in cultural diversity and has strong community links with religious and ethnic organisations as well as local schools and tertiary education. Meals are cooked in the premises by our head chefs with a variety of fresh food selections and attention to special diets and food preferences. Services provided: l Ageing in Place, low to high level care and dementia care

l Referrals to specialist services

l Single and twin share with ensuite

l Hairdressing, massage/physiotherapy and music therapy

l 24 hour emergency call system

l Leisure and lifestyle programs

25-27 Wiltshire Street, Sunshine North VIC 3020 T: (03) 9311 7079 F: (03) 9311 7048

www.cumberlandmanor.com.au E: info@cumberlandmanor.com.au

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Multiple activities

Nursing homes offer many social aspects and multiple activities such as exercise classes, religious services/classes, bingo, arts and craft, concerts and outings. It doesn’t mean you have to take part – you still decide what you want to do. You can continue to enjoy your usual activities outside the nursing home, such as attending any regular classes or meeting friends in your favourite coffee shop. Whether it’s reading or watching TV in your room, chatting with other residents or going to the cinema with friends, the choice of how you spend your time is yours.

Partners

Some homes offer rooms for couples in the form of adjoining rooms, double rooms, or even a single unit for couples.

Daily living

This means couples can continue living together even if they have different care and support needs.

Pets

While most homes do not allow residents to have their personal pets, a lot now have ‘live-in’ animals such as cats, rabbits, dogs and birds. Some nursing homes also arrange for a variety of animals to visit regularly.

Family and friends

Your family and friends are always encouraged to visit and depending on your health, you will be able to come and go as you please – visit friends, enjoy family celebrations, go shopping and even go on holiday. Many nursing homes also have special areas available for private functions. This means you can still hold special events for family and friends in your nursing home.

Going on a holiday

When you live in an aged care home you can still go on a holiday. You can leave the aged care home for up to 52 nights in a financial year. This is called ‘social leave’. The Government will continue to pay subsidies on your behalf to the aged care home and you still have to pay your daily fees and income tested fees. If you are away for longer than 52 nights the Government will stop paying subsidies and you may be asked to pay any owing amounts to the aged care home. The 52 night rule can not be extended.

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“50 years of caring for the aged” Dorothy Impey Home is known for providing high quality care services to the elderly citizens of the Moreland Community for 50 years. The home is surrounded by beautiful landscaped gardens with some rooms taking advantage of the skyline views of Pascoe Vale South. A 24-hour nurse-call system throughout our home allows for easy access to nursing and care staff. Resident personal clothing is also laundered on-site by our staff. Meals are cooked on the premises, using locally sourced produce and catering to the needs of residents.

Our daily activities program offers a variety of activities including daily exercises, games, arts and crafts, music, outings, church services, barbecues and an Italian coffee club.

Rooms All rooms are large single rooms measuring 31m2 (inc. ensuite) with floor to ceiling cupboard storage.

Residents can enjoy the convenience of local businesses and public transport nearby. The Pascoe Vale RSL is just 110 metres away!

Your private ensuite consists of a shower, toilet, wash basin, large vanity cabinet with mirror and light, small radiator and motion sensor lighting for safety and convenience.

Home features

Home services

• Undercover BBQ area • Raised vegetable gardens • Movie projection screen • Coffee shop • Pet therapy with birds, chickens & dogs • In-house library services • Pool table • Internet, Foxtel & Telephone connection (additional fees and charges apply to use these services)

Tel: (03) 8102 2400

• Hairdresser & beautician • General practitioners • Physiotherapist • Podiatrist • Nutritionist • Dietitian • Dentist • Optometrist • Hearing Australia • Counselor

317A O’Hea Street, Pascoe Vale South, Vic, 3044

www.dorothyimpeyhome.org.au

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Resident Agreement The Resident Agreement is a legal agreement between you and your aged care home. Before you move in, an aged care home will offer you a Resident Agreement to sign, which may cover things like the services you will receive, the fees to be paid and the rights and responsibilities you have as a resident of the home. Your Resident Agreement should include the following:

the policies and practices used to set your fees and charges; the level of daily fee you’ll be asked to pay; any circumstances where you might be asked to leave and how the aged care home will help you find somewhere more appropriate;

your rights and responsibilities as a resident in your new aged care home;

your aged care home’s responsibilities to you as a resident; how the aged care home will deal with any complaints you, your carer, friends or family may make; and

any other matters agreed between you and the aged care home’s manager, within the requirements of the Aged Care Act 1997.

When do I sign?

If you choose to enter into a Resident Agreement, you don’t have to sign it at the time it is offered. You may want to take time to ask your friends, family, carer, financial advisor or legal practitioner for help to go through the agreement, although you don’t have to. While there is no time limit for signing the Resident Agreement, it is in your best interest to finalise the Resident Agreement as soon as you can, as it covers your rights and responsibilities.

Can I withdraw from the Resident Agreement?

Should you change your mind, you can withdraw from the Resident Agreement within 14 days of signing. You will need to let your aged care home know straight away, in writing. You will still need to pay your care fees and charges for care you’ve received during the 14 days. If you’ve made any other payments to your provider during that time, you are entitled to a refund. Changes can only be made to the agreement if both you and your aged care home agree.

What if I need help understanding the agreement?

Since the Resident Agreement is a legally binding document, it’s important you understand everything in the document before you sign it.

Resident Agreement

any extra services you’ve agreed to receive, and their costs;

Resident Agreement

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If you have any questions, you should ask your new aged care home. It’s their responsibility to make sure the agreement offered to you are clear. You can also ask your family, friends, carer or a legal practitioner to help you understand the terms of your agreement. The proposed agreements may not automatically include all the things that you think are important, so it is a good idea to check. If you’re having language difficulties because the agreement is not written in your preferred language, you can contact the Australian Government Translating and Interpreting Service (TIS) on 13 14 50. If you understand your agreement and want to sign it, but are physically unable to, you can ask someone with the legal authority to sign on your behalf, such as someone who holds Power of Attorney for you.

Rights and responsibilities

Your rights and responsibilities will be the same as those of every other resident. To make sure your rights and responsibilities are protected, there is legislation that all aged care homes funded by the Government must follow. The Charter of Residents’ Rights and Responsibilities will be displayed in your aged care home, or you can ask your home for a copy when they offer you your Resident Agreement.

Care beyond age At Respect we care for who our residents are as people, and not simply the effects of their ageing. This is because we believe that dignity and respect are basic human rights. Enhancing the health, happiness and quality of life of residents is at the heart of everything that we do. With modern facilities, supportive staff and comprehensive services, we offer a superior level of care to more people across Tasmania, Victoria and New South Wales. Residents and their families have the confidence and peace of mind knowing they’ll always be looked after with Respect.

To book a tour call 1300 144 144 or visit respect.com.au

Alcheringa Avonlea Swan Hill Nhill

Coates Cohuna Village St John’s St Arnaud Cohuna Wangaratta

C helte n ham M A N O R Gre enwo o d M A N O R

Let our family care for your family

Who we are

BOOK AATOUR BOOK T OUR SO WE WECAN CA NSHOW SHOW YOU AROUND! YOU A ROUND!

• We are a family owned business • We have proudly set the standard delivering premium care and comfort to Victorian families for over 25 years • We absolutely love what we do

Features Include

How we help you

• Fully Accredited

• We are aged care specialists who appreciate and understand the needs of the elderly • We invest in highly trained staff to ensure your family has the support, certainty and comfort they need • We pride ourselves on our quality of food, fresh produce and menu diversity

• 24 Hour Nursing Services • Large Rooms and Couples Apartments • Quality Menu Choices • Diverse Lifestyle Program

Why you would enjoy living with us

• Café Cheltenham

• You will appreciate belonging to a caring community • You can pursue your passions, with a wide range of activities to compliment your new lifestyle • You will feel confident and secure all your needs are being met • For your social enrichment we welcome your family and friends to visit anytime

• In-Home Specialist Physio Therapy • Theatre • Hair Salon • Facility Bus • 7 day In-House Laundry Service

Gre enwo o d

C helten ham

617 Lower Dandenong Road, Dingley VIC 3172 3172 Contact Sherrin Sherrin (03) (03) 9551 9551 5676 5676 Contact office@greenwoodmanor.com.au office@greenwoodmanor.com.au

10-12 10 –12 Bendigo Bendigo Street, Street, Cheltenham Cheltenham VIC VIC 3192 3192 Contact Tina (03) 9584 1111 Contact Tina (03) 9584 1111 admissions@cheltenhammanor.com.au office@cheltenhammanor.com.au

DPS ID 16132

DPS ID 15569

www.greenwoodmanor.com.au

www.cheltenhammanor.com.au

MANOR

Quality • Family • Caring

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Extra services Some aged care homes provide ‘extra services’, such as a higher standard of accommodation, increased entertainment options, and more diverse food choices. Extra service homes have approval from the Australian Government to offer these additional hotel type services and they come at an additional cost to the resident. ‘Extra service’ only refers to the standard of accommodation, meals, food, and entertainment, and not to the level of care which is legislated to be of a high standard across all aged care homes. Services delivered and cost may vary between providers and they should be outlined in your Resident Agreement.

Some of the extra services you might be offered include:

A bigger room

internet

daily newspaper

satellite TV

phone

choice of meals

selection of beverages including wines, beer, and spirits special therapies such as massage, aromatherapy, or podiatry leisure/entertainment facilities

Fees

Extra service fees are set by the provider and approved by the Australian Government. This is an additional charge on top of the basic daily care fee, accommodation payment all residents pay, and any means tested fee. Some providers may offer rooms with a non-optional extra service package. You can only take up the room if you agree to and pay for the extra services offered. Other providers may offer extra services as an optional package that you can choose or cancel at any time. In this case, switching from general residency to extra service residence within the same home, does not change the accommodation payment you have already agreed to when entering the home and the provider cannot charge a new or additional accommodation payment.

Additional services

All people in aged care homes have the option to purchase additional services, such as entertainment or lifestyle choices, for an extra fee. Providers can not charge additional service fees for anything that is part of the normal operation of the nursing home and you have to agree to these charges before they are being delivered. See page 197 for a list of aged care homes that offer extra services.

Extra services

In some cases, the whole of the home is ‘extra service’, while in others, a distinct part of that home, such as a separate building, wing or unit, is dedicated to extra services.

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Taking a break Taking some time off from caring is crucial and known as ‘respite’. Respite care offers the opportunity for both you and your carer to take a break. This may be for a few hours, a day, a night or a few weeks. Residential respite

Residential respite

To receive respite care in an aged care home, you require an assessment by an Aged Care Assessment Service (ACAS), except in emergencies. See page 51 for more information about ACAS. Usually, you may have up to 63 days of Government funded respite care in any financial year, and it may be possible to extend the care period by up to 21 days at a time, if deemed necessary by the ACAS’. When you have received approval by the ACAS, you may apply directly to the aged care facility for respite. Access to respite care is based on eligibility and need. Although residential aged care homes are allocated respite places, they are not required to keep these solely available for respite provision. You will need to book this respite in advance, although in the case of emergencies, it can be organised quite quickly. You can also use residential respite as a way of finding out about the quality of care at a nursing home before deciding if the home is a good place for you to permanently move into.

Cost

The cost for respite in a Government funded aged care home is the same Basic Daily Fee as for a permanent resident of the home. This amount is currently $52.71 per day (1 July 2021 rates), which is the equivalent of 85 percent of the single maximum base rate of the Age Pension, regardless of whether you are a pensioner or not. A booking fee may also be charged to assist in securing a place. This is a pre-payment of respite care fees, not an additional payment, and it cannot be more than a full week’s fee or 25 percent of the entire stay’s fee, whichever amount is the lowest. There is no income and assets test or additional accommodation charge to access respite in an aged care home. This only applies to permanent residents of an aged care home. For respite in an ‘extra services’ home you may be asked to pay an extra fee to cover the cost of the higher standard of services. For more information about respite options and how to access, contact the Carer Gateway on 1800 422 737. Go to page 33 to read about respite options in your own home or community.

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Quality of Life, Quality of Care

Anzac Lodge Nursing Home

Bethel Aged Care

enquiries@anzaclodge.com.au

enquiries@bethelac.com.au

P (03) 9353 5000

Anzac Lodge offers a homely, inviting environment with a large percentage of residents from an Italian background. We have several Italian speaking staff and offer Italian meal options cooked fresh onsite by our talented chefs.

Fully accredited residential aged care Owned and operated by a medical doctor Registered Nurse onsite 24/7, managers are Registered Nurses as well Caring, fully qualified staff, many of whom have been with us for more than 3 years Respite care available

    

P (03) 8467 2222 Bethel Aged Care has beautifully appointed, spacious single bedrooms with private ensuites. We have a multi cultural resident and staff mix and are committed to caring for each resident as our own loved ones.

 Delicious, onsite chef prepared meals  Vibrant lifestyle programs  RAI satellite TV and WiFi internet available  You do not have to sell your house if you 

do not want to Applicants with little/no assets welcome

We take pride in caring for your loved one in a homely environment

www.anzaclodge.com.au Anzac Bethel 2021-A.indd 1

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Meeting the needs of all cultures

Cultural services

For many older Australians, leaving their home to move into residential care is a lifestyle change that can be an emotionally challenging experience. This transition can become more challenging for older people from culturally and linguistically diverse (CALD) backgrounds requiring access to residential and community aged care services that are sensitive to meeting their specific cultural, spiritual, dietary and linguistic needs. For example, people who migrated from southern and eastern Europe in the 1950s and ‘60s, or from Asian countries in the 1970s and ‘80s, and who are now in need of aged and community care services, will be much more comfortable and secure receiving care from people who understand their specific cultural needs. With an increasing ageing and migration population, it is essential that Australian aged care services and communities have the capacity to respond to the unique needs of people from CALD backgrounds. It is also common for people from non-English speaking backgrounds who have developed dementia, to forget the English language they have learnt and revert to their original mother tongue, even though they may have lived in Australia for many years.

A growing focus

Meeting the needs of the nation’s older people from culturally and linguistically diverse (CALD) backgrounds has been a growing focus of the Australian Government.

Care that speaks to

The highly complex nature of meeting and understanding the needs of ageing CALD Australians is being increasingly recognised by Government with emphasis and focus also being put on the risk factors specific to CALD Australians that can affect their ageing experience. Providing suitable cultural care has been associated with huge health and wellbeing benefits for this growing group of older Australians which has led to the Government’s introduction of a number of initiatives specific to CALD elders and their care.

Cluster facilities

Facilities with clusters for CALD older people generally consist of three or more residents from a similar background and staff who speak their language. Cluster facilities also make an extra effort to focus on meeting the cultural, spiritual, dietary and social needs of CALD residents. The aim of clustering is to:

Enhance the quality of care provided to residents from CALD backgrounds in residential aged care facilities

Promote and facilitate access to residential aged care facilities for people from CALD backgrounds

Feel at home with TTHA

Instantly feel at home! Our generously sized rooms provide luxurious living. We provide an enormous variety of lifestyle activities and catering choices to meet all individual needs. We Offer:

• Independent Living Units adjacent to the home • Permanent Care • Respite Care • Home Care • Dementia Care • Palliative Care

Residential Aged Care

Call: (03) 8720 1333 Email: ttha@ttha.org.au Visit: ttha.org.au 31 - 41 Elizabeth St Bayswater VIC 3153

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Enable residents to observe religious, spiritual, cultural and personally

Cultural services

significant events

Improve communication between staff and residents Maintain dietary customs according to the CALD backgrounds of residents’ religious and cultural preferences

Provide social and activity programs that appropriately cater for the needs and interests of CALD residents

Some mainstream residential aged care facilities have informal ‘clusters’ that cater for the needs of older people from diverse backgrounds. There are also culturally specific aged care facilities that have formally entered into a contract with the Australian Government to, wherever possible, meet the needs of a specific cultural group.

Partners in Culturally Appropriate Care

Partners in Culturally Appropriate Care (PICAC) is a national initiative, funded by the Australian Government, designed to improve aged care service delivery for older people from CALD communities. The PICAC initiative has resulted in more aged care service providers delivering culturally appropriate care to older CALD people and better access to culturally appropriate residential and community care services. The initiative also ensures older CALD people have access to information resulting in greater capacity to make informed decisions about residential and community based aged care options.

. T I . S A . CO e r a C d Age s e c i v r e S We are proud to provide a vast range of services tailored to older Italians: • In-home support services to enable them to continue living independently in the community • Social Support Groups offering socialisation with their peers within a safe and supported environment • A friendly visitation service by trained Italian-speaking volunteers at home or in residential care facilities

Our professional, experienced and qualified Italian-speaking staff come from the very same background as your loved ones and possess a unique understanding of their cultural needs. For further information on how we can assist you, call: 03 9349 9000 Or email us at: agedcareenquiries@coasit.com.au Also visit our website www.coasit.com.au

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To find out more about PICAC across Victoria, contact VIC PICAC member, Centre for Cultural Diversity in Ageing, or visit culturaldiversity.com.au or call 03 8823 7979.

Breaking language barriers

Healthcare professionals in General Practice treat patients from a diverse range of cultural and linguistic backgrounds. A significant proportion of the Australian population speak a primary language other than English and patients with limited English proficiency may be less likely to adhere to medication regimes and follow-up plans. They may also have a decreased understanding of their diagnosis, and less satisfaction with their care. Access to medical interpreter services may improve the quality of care for these patients. The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Government. The service covers more than 100 languages and is available 24/7 on 13 14 50. See pages 215 –223 for a list of aged care homes and home care package providers in Victoria who can meet the needs of people from a range of cultures.

Cultural services

Through training, workshops and information resources, the PICAC program aims to equip and support residential and community aged care service providers to deliver culturally appropriate care.

Making every day the best it can be

www.allity.com.au

Welcome to Allity Aged Care We are a network of 44 Homes located across Victoria, New South Wales, Queensland and South Australia. The collective experience of our local and national staff and management teams make us one of the most respected and established providers within the Australian aged care industry. We are committed to making every day the best it can be for everyone around us. This is all encompassing; in the way we provide individualised support for our residents’ ongoing health and wellness; the development of our staff and in our focus on building strong community networks. Proud to be called Home – every Allity Home is exactly what the name implies – a place where our residents can continue to share every day experiences with their

families, make it their own and maintain active and rewarding lifestyles in a meaningful way. When life’s day-to-day tasks become increasingly challenging, we have the expertise to help you or a family member make informed choices that best suits each individual’s circumstances. Whether the need is short-term assistance or long-term care, we look forward to providing you with the guidance and forward planning to make the transition to care with confidence.

Avonlea Aged Care

Bayside Aged Care

3–7 Patty St, Mentone (03) 9545 4800

5 McDonald St, Mordialloc (03) 8543 3100

Located in the picturesque seaside suburb of Mentone, Avonlea offers modern and comfortable accommodation and peaceful gardens within a friendly community atmosphere.

Located 500m to the beach and 300m to the local shopping village, our Home specialises in dementia care. Residents enjoy the privacy and security of their own bedroom and ensuite in a warm, family atmosphere.

www.allity.com.au

Camberwell Green Aged Care

Medina Manor Aged Care

12–14 Hunter Rd, Camberwell (03) 9888 6133

200A Smith St, Thornbury (03) 9290 6400

This newly renovated Signature class Home offers aspirational lifestyle and quality services of residential aged care in a small boutique apartment-style environment.

Located within the heart of Melbourne’s North West, offering large private rooms with ensuites. The Home specialises in caring for people living with dementia by staff specifically trained in dementia care.

Claremont Terrace Aged Care

Montclaire Aged Care

231 McKinnon Rd, McKinnon (03) 9964 9000

18 Montclair Ave, Brighton (03) 9596 8858

This newly-renovated Signature Home offers unique and stylish apartments with access to pool, gardens, courtyards and balconies. The Home is known for its exceptional dining experiences, offering choices like no other.

Located in Brighton, this heritage listed Home is unique, offering elegant private single and couple rooms with ensuites. This Extra Service Home provides peaceful garden courtyards and a variety of intimate sitting areas.

Glendale Aged Care

Princeton View Aged Care

265 Heaths Rd, Werribee (03) 8742 8888

29 Heathfield Rd, Brighton East (03) 8591 0200

Glendale offers specialist care for people living with dementia. The Home is unique in its architectural style offering the privacy of generous apartments with ensuite bathrooms and onsite café.

Freshly renovated Signature Home with the elegance of manor style architecture. Offering onsite barista café, stylish lounge, alfresco spaces and a variety of luxurious single and couple rooms with superior furnishings.

Greenview Aged Care

Riddell Gardens Aged Care

33–37 Mitcham Rd, Donvale (03) 8841 0800

Corner Spavin Dr & Riddell Rd, Sunbury (03) 9218 5200

Greenview is a sophisticated Signature class Home that is newly renovated, offering single rooms with private ensuites and a selection of elegant social spaces to enjoy with family and friends.

Riddell Gardens in Sunbury has an atmosphere of traditional country charm offering large single rooms with ensuites. Residents can relax and enjoy the peaceful enclosed courtyard abundant with flora and fauna.

Highwood Court Aged Care

Tannoch Brae Aged Care

359 Warrigal Rd, Burwood (03) 8831 0500

46 Aldershot Rd, St Albans Park (03) 5248 5814

A stylishly renovated Premium Home offering a contemporary home-like environment. There are enclosed courtyards, a quiet library, social lounges and a selection of newly refurbished single rooms with private ensuites.

Located in St Albans Park, designed to ensure comfort and quality care in a home-like environment. The Home offers a peaceful enclosed courtyard, a variety of quiet sitting areas and spacious rooms with ensuites.

Lexington Gardens Aged Care

Templestowe Manor Independent Living and Aged Care

18 Villa Rd, Springvale (03) 9574 6699 A Premium Home completed with 38 new room extensions, offering enhanced dining and hospitality experiences. Onsite café and a variety of different bedroom options with private ensuites.

Lilydale Aged Care

410–418 Thompsons Rd, Lower Templestowe (03) 9850 8877 A Signature Home that presents quality internal furnishings and landscaped gardens. 20 independent living units co-located with residential aged care with newly refurbished apartment style suites.

475 Swansea Rd, Lilydale (03) 9739 3300

Trevi Court Aged Care 95 Bulla Rd, Essendon (03) 9374 3500

A newly refurbished state-of-the-art Home located on the picturesque shores of Lillydale Lake. Stylish and modern communal areas and a variety of single and companion rooms designed to ensure comfort and security.

Encompassing a friendly community atmosphere where family and friends are always welcome. Spacious, vibrant and classic in style this Home offers the privacy of spacious rooms with ensuite facilities and a variety of quiet sitting areas.

www.allity.com.au

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Aged care checklist When trying to decide which aged care home or service best suits your needs, a checklist is an excellent evaluation method.

You may want to consider a short-term respite stay at the home. That way you can experience what it is like to live in the facility before you make the final decision as to whether it is a place you would like to move into permanently. Below are a number of questions to ask the provider when assessing the suitability of an aged care home, supported living facility or other service, to assist you in making your decision.

The provider

Is the provider for-profit or not-for-profit, church or charity based? Do the owners/directors of the company have a health and/or aged care background?

When was the last time a complaint was made to the provider, what about, and how was it dealt with?

Are residents and their families encouraged to have input into services offered and the quality of care?

The facility

Does the home look and smell fresh and clean, and is it in good repair?

Are the carpets and floor coverings clean? Is the inside temperature comfortable? Does the home meet safety regulations? Is there good and clear signage throughout the facility? Are there secure and interesting outdoor areas? Are there spaces and activities to support people living with special needs, such as dementia?

Do the residents appear clean and neat? Can you stay in the facility if your needs change?

The staff

Are the staff friendly and welcoming? Does the staff provide clear answers to your questions? What is the mood of interaction between staff and residents? Do staff look like they take their time with residents to give them personal attention?

What is the ratio of nurses/care workers to residents on weekdays, weekends, and at night-time?

Aged care checklist

Take note of your first impressions when you first call the nursing home or service. Are staff friendly and accommodating to answering your questions? When considering a nursing home, ask to tour the facility and speak to people already living in the care home. You may know someone who lives there or has a loved one at the facility. Ask them about their experience.

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The room

Is it a single or shared room? Is the room you’re shown the actual room you’ll be moving into or is it for display only?

Does the room have an ensuite or are the bathrooms shared? Are there provisions for married couples? How is the room allocation determined? Is there access to a private phone line, internet connection, or pay TV?

Aged care checklist

How is the heating/cooling controlled? What personal effects and furnishings can you bring to the home? Are there provisions for safe storage of personal items? Are there easily accessible alarm buttons in the room and how many?

Are staff respecting resident’s privacy – do they knock before entering a resident’s room?

Day to day living

Are there areas for families and friends to meet and celebrate special events?

Can family and friends take part in activities? Are meals cooked on site or delivered? Are menus flexible and able to meet special requirements? What types of individual and group activities are offered and how often?

Are there activities that include cultural and spiritual preferences? Are there any activities organised together with the local community?

What special events are celebrated? Does the facility have pets on site or offer a pet visitation program?

Health and personal care

Is there a GP on site or can you continue to see a Physician of your choice?

How do staff administer and monitor resident’s medicine intake? How are medical emergencies handled? What other services, such as speech therapy and occupational therapy, are available on site?

Is there a dietitian or nutritionist part of the care team? Does the facility have a wellness program? How does the facility deal with end-of-life/palliative care? Are any provisions, such as continence pads, rationed?

Financial

What are my payment options? What is the breakdown of the payable fees? Can you negotiate on the fees and how they are paid?

Serving the community for over 40 years

Trinity Manor is a unique, family owned aged community that offers Quality Permanent and Respite care. The Trinity team are available to assist 24 hours a day in a comfortable and relaxed environment. Our core purpose is to promote an Elder-Centred Community where variety, spontaneity and companionship are used to promote an enriched life for every person at Trinity Manor. BALWYN

GREENSBOROUGH

BURWOOD

A 77 bed home with newly refurbished rooms situated in the leafy suburbs of Deepdene and Balwyn. We offer Ageing in Place and have a designated memory support area. This is an Extra Service home which has single rooms with ensuites as well as large apartment style suites. We offer quality nursing care, regular, permanent staff, choices of meals/beverages and an extensive lifestyle program. This site is also pet friendly.

An elegant and contemporary 112 bed home with large rooms, beautiful views, Ageing in Place and a designated memory support area. Trinity Greensborough has single rooms with ensuites as well as large apartment style suites with sweeping skyline views. We offer quality nursing care, reliable permanent, regular staff, choices of meals/beverages and an extensive lifestyle program. This site is pet friendly and offers Additional Services. Also caters for Supported residents.

A 45 bed home which offers Ageing In Place. We offer affordable rooms (also caters for supported residents), quality nursing care, reliable regular staff and a fun filled lifestyle program. This site is also pet friendly.

RESPITE PERMANENT CARE T 03 9091 5200 www.trinitycare.com.au BALWYN | BURWOOD | GREENSBOROUGH

PLACES NOW AVAILABLE

Exceptional care comes from the heart

Welcome to Nazareth Care Ballarat | Camberwell

When you enter a Nazareth House, you enter a unique world of warmth and belonging. At Nazareth Care, we have been providing residential aged care to the community for over one hundred years. Driven by the mission of the Sisters of Nazareth, we understand the needs of the elderly – to be respected, treated with dignity and cared for with comfort and love. Our sisters live on-site at every Nazareth House; they work together with our experienced team to deliver exceptional care for all our residents and support to their families. We also strive to provide consistency of care with a team focus to support care needs, lifestyle and wellbeing.

Our residential aged care homes offer: ● Permanent and respite care ● Individual care plans, unique to the needs of each resident ● Clinical, social, emotional & spiritual support ● Dedicated memory support units ● Mass held daily & regular services for other denominations ● Our sisters are always available to assist with palliative care

Our Values: Love Compassion Patience Respect Justice Hospitality

Book your tour today! Call 1800 749 123 admissions.aus@nazarethcare.com

16 Cornell Street, Camberwell VIC 3124 18 Mill Street, Ballarat VIC 3350

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Frequently asked questions about moving into an aged care home . . . Making the transition to residential aged care can be daunting and a life‑changing experience.

How will I know when it’s time to move into a nursing home?

Making the decision to move into a nursing home comes at different times and for a variety of different reasons, all depending on the person, their care needs, their support network, or financial status. Common reasons for making the move from home to a nursing home can be:

Unsuitable personal care in your own home – this can mean that

you require higher personal care support than you are able to access at home through either home care support services or the care of family and friends.

After a crisis – whether it be a fall or medical episode, a crisis of any kind can certainly play a part in making the decision to move into a nursing home to ensure you get the 24 hour support and care you need.

Temporary respite or short-term recovery – access respite in a

nursing home when your carer is away for a period of time or while you recover from surgery before moving back into your own home after you have fully recovered.

Remember it is important to find the right nursing home for you so before you sign the dotted line, why not visit and inspect a few different options and make sure you talk to people at the nursing home you are considering.

Is there a trial period to see whether I like the home? It is important to make sure you are happy with the nursing home you are moving into and be confident it will meet your needs because it is going to be your new home. ‘Trialing’ a nursing home by booking in for temporary residential respite will give you a taste of what life is like living in the nursing home and may help you in making that final decision of if it is the right home for you. It may also be beneficial to visit the nursing home at different times and on different days to see what staffing levels are like, what activities are on, and to talk to different people about the place.

How will I know if the home is of good quality?

There are a number of ways that you can look into the quality of a nursing home, ranging from sourcing other people’s personal experiences right through to experiencing it for yourself.

Frequently asked questions

It’s important you make the move confidently and know what to expect. Here we answer a few common questions about moving into an aged care facility.

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Some of the best ways that you can get an idea on the quality of a nursing home is by:

Speaking to people living in the home – if you are visiting or on a tour, take the time to talk to other residents and even staff about their thoughts and experiences of the nursing home.

Register for respite – booking yourself in for some respite in a nursing home is a great way to get a feel for a place and the people within it.

Look to the Aged Care Quality and Safety Commission – this

Frequently asked questions

governing body assesses and reviews all Australian nursing homes against set standards of care which are available online and accessible by you or a loved one.

Consumer ratings – on our website AgedCareGuide.com.au we have launched an online consumer ratings engine which allows you to view real people’s ratings and reviews of individual nursing homes and the nursing home responses, all in one place.

How long can I stay at an aged care facility?

You are able to stay at an aged care home for as long as you want, or need. However, you may have to leave a facility sooner than expected if you require additional nursing support or if your current home cannot provide the services you need.

Am I free to ‘come and go’ as I please?

You are able to leave your aged care facility for up to 52 nights in a financial year. This is called ‘social leave’. While you will still have to pay your daily fees and income tested fees, the Australian Government will continue to pay the appropriate subsidies to your aged care home on your behalf. This 52 day allocation period cannot be increased.

What if I need to go to hospital?

The time you spend in hospital will not count towards your social leave, but you’ll still have to pay your usual fees and payments. The Government will continue to pay appropriate subsidies to your aged care home while you are in hospital.

Under what circumstances can I leave my current aged care home to move to another?

You may wish to leave your current aged care home to move to another if:

you have been accepted to another aged care home which may better suit your health care needs; or

if you have been asked to leave.

Can the aged care home ask me to leave?

An aged care home might ask you to leave, with 14 days notice, if:

they are closing; they can’t provide the type of accommodation and care you need; you haven’t paid your fees within 42 days after they fall due for reasons within your control; or

if you intentionally cause serious damage to the aged care home or to another resident or employees.

RESPECT & SUPPORT PASSION COMMITMENT QUALITY AGED CARE LIVING HERITAGE CARE

Heritage Care is a leading aged care provider in Australia with homes throughout Victoria. We know you deserve the best and we pride ourselves in providing quality care and services for our residents. Our Mission – ‘Strive to be the best at everything we do, to the beneﬁt of our community.’ Our aged care homes are designed and maintained to the highest standards, constantly updated to maintain a contemporary environment for the care, comfort and privacy of all our residents.

CONTACT US FOR A FRIENDLY DISCUSSION Suite 1.03 / 1121 High Street, Armadale, Victoria, 3143 p: 03 9722 5870 | e: hello@heritagecare.com.au www.heritagecare.com.au

Happier living.

To see you smile, because we care.

We believe in a better version of aged care. Joyful experiences, meaningful relationships and a genuine sense of fun happens naturally when you put people first. At Luson we’re one big family who embrace individuality, because exceptional care can only come with a truly personal approach. Call us today to book a tour on 1300 888 750 or visit luson.com.au

Our Locations

The Vue 15-29 Reserve Road, Grovedale, Geelong, Victoria 3216

Eden Park 31 - 33 Thompson Street, Whittington, Geelong, Victoria 3219

Clyde North Coming soon

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Special needs groups There are a number of groups of people that are recognised by the Government as ‘special needs’ groups when it comes to aged care services. Aged care providers are required to consider the needs of these groups in the provision of care. You will find more information on each group below.

Aboriginal and Torres Strait Islander (ATSI)

All care homes should care for all people regardless of their background although some homes are specifically for ATSI clients. See pages 215 –223 for an overview of aged care homes and service providers that have indicated to cater for ATSI clients.

Care leavers

A care leaver is a person who, as a child or youth, spent time in institutional care or other types of out of home care like orphanages, children’s homes or foster care. A large number of these care leavers are now reaching an age where they need to consider moving into aged care. Because of their experiences in institutionalised care, aged care has been flagged as an area that can cause distress and anxiety.

Culturally and Linguistically Diverse (CALD) people Some aged care services are designed specifically for people who are culturally and linguistically diverse. They might have staff that speak a foreign language, specific cultural activities, or meet spiritual needs.

To support the needs of older people from CALD backgrounds, the Government has introduced the ‘National Ageing and Aged Care Strategy for People from Culturally and Linguistically Diverse (CALD) Backgrounds’. This strategy helps aged care providers to deliver quality care and aims to make culturally appropriate aged care more accessible. See pages 215 –223 for a list of culturally appropriate homes and services.

Disability

In Australia one in five people live with some form of disability and this number increases with age. There are many different types of disability including physical, intellectual, sensory, learning, psychiatric, or a combination of any of these. Some of these may be pre-existing disabilities, they can be disabilities due to health conditions like a stroke, or be part of the ageing process, such as dementia. If you have a disability, are over 65 years of age and currently receive support through the National Disability Insurance Scheme (NDIS), visit ndis.gov.au or phone 1800 800 110 to find out what services are available to you.

Special needs groups

The care needs of older Aboriginal or Torres Strait Islander (ATSI) people can be quite specific and there is a cultural element that needs to be considered in the delivery of care.

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Financially disadvantaged

If you have genuine difficulty paying aged care fees and charges, financial hardship provisions may apply. These allow for your fees and charges to be reduced or waived.

Financial hardship assistance applications will be considered on your overall financial circumstance including your total income and assets, your eligibility for a pension, and whether you have income or assets which you can use to pay your care fees.

Homeless

At Lifeview we believe in reducing the barriers to care – it’s about quality of life. Lifeview homes are Rainbow Tick accredited and inclusive for all – everyone is free to age with grace, dignity, choice and without fear of discrimination. Our compassionate, educated staff offer specialist care for all residents including those from the LGBTI community. With award winning lifestyle and hospitality programs we pride ourselves on living life to the fullest.

Victorian locations:

Chelsea, Cranbourne, Emerald and Wheelers Hill. To find out more or to book a tour of one of our homes call us on 1800 LIFEVIEW or visit www.lifeview.com.au

If you are currently homeless, or if you’re at risk of becoming homeless, there may be Government funded services available to you that can help solve your housing problems, or assist with financial or legal issues.

The Homeless Supplement aims to better support the viability of residential aged care homes providing care to people who have a history of, or are at risk of, homelessness.

LGBTIQ

Through the National LGBTI Ageing and Aged Care Strategy, the Government aims to ensure lesbian, gay, bisexual, transgender, intersex, and questioning (LGBTIQ) people have access to the same opportunities and options in aged care that are available to all Australians. It is designed not only to raise awareness of the issues, but also improve the ageing and aged care experience of LGBTIQ people, and recognising and valuing the diversity of this group.

The Rainbow Tick Accreditation program recognises the commitment of aged and community care organisations that have implemented LGBTIQ inclusive service delivery. Rainbow Tick Accreditation provides assurance to LGBTIQ consumers and staff that an organisation will be responsive to their needs.

On pages 215 –223 you’ll find a list of homes and services providing LGBTIQ appropriate services.

Rural & Regional clients

If you live in a rural or regional area it may be harder to access the aged care services that you need.

Services offered in rural and regional areas will depend on the needs of the whole community and sometimes aged care, health and community services are combined to meet local health needs.

Veterans

Veterans have a ‘special needs’ status to support complex medical requirements that include the need for high levels of emotional and cultural support in old age, as a result of a veterans’ wartime experience. The Veterans’ Home Care program can help with in home support and the Veterans’ Supplement aims to improve access to residential aged care for veterans with mental health conditions.

For more information, contact the Department of Veterans’ Affairs on 1800 838 372 or visit www.dva.gov.au .

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Supported Residential Services

They are not funded by the Australian Government and therefore not governed by the Aged Care Act of 1997. This also means you don’t need an Aged Care Assessment Service (ACAS) assessment to access care in an SRS. They must, however, be registered with the Victorian Government and are monitored to ensure they provide certain standards of care and accommodation. SRS are private low level category aged care homes providing the same services as government funded homes but without the requirement of accommodation payments. They range from small sites accommodating as few as five people to larger facilities with up to 80 residents. The care they provide usually includes assistance with:

showering personal hygiene toileting

dressing meals and medication physical and emotional support

Some SRS also provide nursing or allied health services. The fees, standards and services provided by SRS varies, so it is important to look at as many as possible to ensure you find the one that best suits your needs in terms of level of care and services. There must be at least one staff member for every 30 residents, extra staff to provide adequate levels of care for residents, and sufficient staff (at least one) on site overnight to respond to residents’ care needs and to ensure the safety of residents. SRS are able to set their own fees and charges. The range of fees can be anywhere from about 85 percent of the pension up to $1,000 per week or more.

What services are available?

While SRS do not receive direct Government funding, you may be able to access some Government funded services and community services. These services may include allied health, mental health, disability services, Veterans’ Affairs and neighbourhood houses. As an SRS resident, you’ll need to meet the same eligibility criteria for Government funded services as other people in the community. You will not be eligible for home support services that are already provided by the SRS, such as delivered meals, home care, home maintenance and personal care. You may be eligible for other services such as home nursing, social support and allied health. The SRS manager or personal care coordinator will know how to access these services or you can ask your local council or community health service.

Supported Residential Services

Supported Residential Services (SRS) are generally private businesses that provide accommodation and care for residents similar to residential aged care but on a fee basis.

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Respite

Most SRS provide respite care and while they charge for respite they do not require a formal assessment by the Aged Care Assessment Service (ACAS).

The Department of Veterans’ Affairs (DVA) provides its gold and white card holders who have been assessed through its Veterans’ Home Care program with 28 days of respite per annum in an SRS. The DVA also covers the full cost for convalescent care at an SRS.

Up to three weeks convalescent care per annum is available after a hospital stay. Other State based community services may provide full or partial funding for respite at an SRS.

What should I look for in an SRS? A good SRS:

Provides for your needs Respects your individuality and promotes independence Provides a supportive environment for you and your family and friends

Invites input from you, your family and friends about the care and services you receive

Uses current practices to care for and support you.

Costs

All fees and charges you have to pay, as well as how any changes to fees and charges will be conveyed to you, must be included in your residential and services agreement. Costs can vary greatly, depending on the standard of accommodation, whether you have a single or shared room, and the services you need. The only fees and charges an SRS can ask you to pay are:

Fees for accommodation and personal support services – these can be up to $1,000 or more per week.

Security deposits – these cover any damage by you or your

visitors, or unpaid fees. The most that can be charged is one month’s fees.

Fees in advance – these are payments made before due date but the most the proprietor can accept is the equivalent of one month’s fees.

Reservation fees – this might be charged if you wish a

proprietor to keep a place for your in the SRS until you move in, but it can’t be more than two weeks’ fees.

An establishment fee – covers the cost of assessing your

needs and setting up your support plan and can’t be more than two weeks’ fees.

Items or services purchased at the SRS – some SRS charge a single fee to cover all your needs and others will charge a basic fee and you pay for optional extras like hairdressing. See pages 198-199 for a list of SRS in Victoria.

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24-hour care in your own home Supported living communities combine the best advantages of retirement villages and nursing homes, to provide a new and welcome choice for seniors. In a supported living community you buy and have a leasehold title to your own home – as in many retirement villages. However, unlike a retirement village, you’ll have access to various levels of personal care and nursing care, but this is provided in the privacy of your own home, a choice not available in nursing homes. A new type of supported living is known as Care Communities. These are unique villages with the look and feel of a retirement village and the care of a nursing home. Run by approved providers, you can access Government funding for Home Care Packages or privately funded home care services, with support provided in the comfort of your own self-contained home in the village.

No asset-testing or ACAS assessments

Acquiring one of these homes, which is not Government funded, is surprisingly easy. As with a retirement village, there is no need for asset testing or income testing. There is also no need for an assessment by the Aged Care Assessment Service (ACAS) that nursing homes require. Furthermore, since there are generally no waiting lists, you are able to move in straight away. If you already receive home support benefits before moving to a supported living community you can stay with your current provider. Care benefits can also be arranged if you’re in need of a care package.

Maintain your social life

While some residential aged care homes don’t cater for couples, supported living communities can offer the capacity for couples to stay together in their own home, even if they require different levels of care. The community centres offer many comfortable facilities, including lounge areas, libraries, television, games and activities rooms and tea and coffee facilities. Friends and family are always welcome to pop in for visits, meals, family celebrations and to make use of the many facilities. If you don’t feel like cooking at home, the dining room is available as an alternative and can be a great way to catch up with friends and neighbours.

Choosing a supported living community

There are various factors which may determine your transition to a particular supported living community.

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Supported living

For instance, do you prefer a smaller environment, or would you rather be in a larger place with more activities? Another factor which may help you come to a decision is whether the facility has amenities that are important to you, such as a gym, recreation centre, library, or a chapel. Food and health is also a major determining factor in the supported living community you choose to reside at. Before coming to a decision, ask the following questions: Is the food appealing? What kinds of food are served? Do you have the option of eating in your room? Is it nutritious and appetising? Are there different food options available? How are health problems handled? How does the community handle both emergency and non‑emergency problems? If you develop a medical condition, will you be able to remain at the community? Would you be required to move elsewhere for medical care? It’s important to remember, the facility you will be happiest at will not necessarily be the most expensive. The right community for you is the community where you feel ‘most at home’.

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Retirement living and your choices If you are looking for a supportive environment with safety and security, you might like to consider a well managed retirement village. The size and levels of accommodation vary – from self contained independent living to serviced apartments. Think about the type of village you wish to live in and what you can afford on a continuing basis. It is essential that you ask questions to understand the financial implications of ‘owning’ a unit in a village.

What is a retirement village?

Retirement villages are designed for people aged over 55 as an alternative housing and lifestyle option. They are popular with people who feel they need more security, support or company, but who want to maintain their independence.

Independent living

Independent Living Units (ILU), also known as villas or apartments are designed for active retirees. They range from one to four bedrooms and may be within a high or medium-rise complex, terrace housing arrangement, stand-alone or semi-detached.

Serviced apartments

Serviced apartments are generally one or two bedrooms and provide residents with some daily living assistance. Services may include cleaning, laundry and assistance with personal care. While a small kitchenette is usually included within the apartment, meals are provided in a dining room setting.

Residential aged care

Some retirement village complexes also offer residential low level care and high level care accommodation, as well as Home Care Packages for people with varying care needs. You will need an aged care assessment to access either of these care options. Go to page 21 to read more about the Home Care Packages or page 55 for information about aged care homes.

Types of villages

There are two types of retirement villages:

Resident funded village Donor funded village Resident funded villages are owned and operated by the private sector or not-for-profit organisations on a commercial basis to produce a profit or surplus.

Retirement living

Seek expert advice as well as that of your chosen village’s residents’ committee. Also, be sure to assess the culture and social side of the village to ensure they meet your expectations.

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The village is funded by the residents who ‘purchase’ their villa or apartment under one of the tenure arrangements. The residents also contribute to the village’s capital infrastructure and the cost of ongoing management. Donor funded villages are normally owned and operated by not-for-profit organisations or church groups. They include an element of charitable subsidy and entry is generally restricted to the needy.

Ownership

The various forms of occupation or ownership rights are referred to as ‘tenure’. The legal forms of tenure include Strata Title ownership, leasehold estates, licences to occupy, freehold or company share arrangement with related residency entitlements.

Retirement living

Regardless of the type of tenure, residents are consulted about the ongoing management of the village. This ensures that the village you have chosen cannot be changed without the approval of the residents.

Deposit or entry contribution?

Before moving into a village, you will need to pay an entry contribution which is refunded if you move out of the village. However, a Deferred Management Fee (DMF) usually applies, and is deducted from the amount you receive back. This must be specified in the entry agreement or contract. The cost of entering a village depends on the facilities and services offered. Monthly service and maintenance charges also apply and you may have to pay for extra personal services like laundry. To reserve a villa, a nominal deposit is required and the village will have a policy on how long it can be held for you. Should you change your mind within this specified time, the deposit will be refunded. If you enter into a binding arrangement with the village, the deposit will be part of the purchase price. In some States and Territories, purchasers are entitled to a refund during a ‘cooling off’ period following the signing of a residency contract. Be sure to make enquiries regarding this as some villages may require an administration fee for refunds.

Fees and charges

There are many fees and charges associated with living in a retirement village. Ensure you are provided with full details of all applicable charges and what they cover. For example, there may be a regular maintenance charge that covers the running costs of the entire village. These costs may include upkeep of facilities, staff, council and water rates from common areas, security, insurances including workers’ compensation and public liability, contents insurance for common areas as well as village building insurance. In addition, the charge may also contribute toward a ‘sinking fund’ for major repairs and improvements.

THE FUTURE YOU’RE GOOD When you choose a Ryman village, you’re set. Our Peace of Mind Guarantees are designed to protect you, so whatever the future holds, we’ve got your back. From independent and assisted living to residential aged care (low care and high care), and specialist dementia care. There are no hidden costs, no surprise costs when you move in and no administration fees. Our base weekly fee is fixed for the entire time you occupy your villa or apartment* and the deferred management fee is capped at 20%. *Some conditions apply

Having certainty inspires confidence. It’s just one of the ways we’re pioneering a new way of living for a new retirement generation.

There are 6 Ryman villages selling throughout Victoria. Each one is unique and provides you with a village community within your local community. To find the village that’s right for you, or to enquire about availabilities, simply give us a call or visit us online:

2581

1800 288 299 rymanhealthcare.com.au

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What happens upon vacating?

While the resale value will be determined by the market, there are factors in a retirement village that can add value to your villa or apartment. These include good management, attractiveness and the services and amenities available to enhance retirement living.

Departure/exit fee

The village will deduct a ‘deferred’, ‘departure’ or ‘exit’ fee at the time of settlement of sale or re‑occupancy of your villa. This fee forms part of the purchase price, but its payment is deferred until the end of the occupancy. The amount is calculated using a formula that generally involves a percentage of your/your successor’s entry cost multiplied by the number of years of your occupancy, and may include a proportion of capital appreciation.

Some retirement villages offer accommodation rental units, sometimes known as periodic tenancy, although these are generally reserved for people with limited financial resources and are usually income assessed. You don’t own the property but pay a weekly fee for the accommodation under the Residential Tenancy Agreement, plus bond. Depending on your circumstances you may be able to receive rent assistance from Centrelink.

Finding the right village When deciding on a retirement village, be clear about what you want, what you are prepared to compromise on and what you definitely don’t want. To help you with the decision making process, here are some points to consider: Finances – Know your budget, what you can afford and what other ongoing costs are required. Always seek expert legal and financial advice. Ask questions and ensure you fully understand all the financial and legal implications of living in a retirement village before you sign anything or hand any money over. Lifestyle: Think carefully about how you spend your time now and how you want to spend your time in the future. For instance, if you are looking for a complete lifestyle change, you might consider a resort retirement village. Many villages now offer special interest facilities such as golf and tennis courts, and more are now accepting pets. You may also want to think about whether you want a garden or access to one. Support: One of the attractions of a retirement village is the peace of mind of 24-hour help and assistance. Many villages now offer additional home support services. This is ideal if you need additional help with personal care, meals, laundry and domestic assistance.

Retirement living

Can’t afford to buy?

Retirement living

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Location: When looking at locations, you may want to consider whether you want to be closer to family or stay in or near the community you’re already in. You may have always dreamed of living by the sea or in the country, while proximity to shops may also be important to you. Amenities: Villages now offer a massive range of amenities including libraries, restaurants, community rooms and barbeque areas. Ultimately you will be paying for these amenities through your weekly or monthly payments, so you may want to think about whether an all-weather indoor heated swimming pool or the caravan and boat parking is important to your needs. Other accommodation: Your or your partner’s needs may change in the future, so you may also want to consider what other types of accommodation are available. Many developments are now offering serviced apartments and residential aged care at the same location, which means that even though your needs might change, you can still live in the same community.

Choosing a village

When you have found a village that appeals to you and you feel would suit your particular needs, it is recommended that you don’t rush into making a commitment. Instead visit the village often, get to know the management and staff as well as the residents’ committee and seek answers to all your questions.

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Also, request a copy of the village rules. These are generally appropriate rules to enable residents and guests to enjoy the village, particularly communal areas, and its lifestyle, and are based upon courtesy and a mutual understanding between residents and management.

Living in a retirement village can offer a supportive environment and encourage independence, as well as the ability to enjoy social and leisure activities, if you choose. Many retirement village residents say they have become more active, confident and social since moving to a retirement village, and some go as far as to say they wish they’d done it sooner. While each village has its own culture, they are based on ‘senior friendly’ criteria and a community focused environment. You’ll be surrounded generally by like-minded friendly and welcoming neighbours.

Independence

A major appeal of retirement living is that help is at hand if there is an emergency situation and the on site security in various forms gives you peace of mind. Furthermore, management and staff can help organise additional support and services such as home maintenance and other services like organising laundry and dry cleaning. If you need some assistance to remain living independently, you can arrange for home support services like meal delivery or personal care services to help you out. You can choose to pay for these services yourself, or you may be eligible to receive a Government subsidy for these services. Find out more under ‘Support at home’ on page 13.

Retirement living

Life in a village

Sense of community

Most retirement villages have a great sense of community and while you are encouraged to participate in activities and join social events, it’s not obligatory to go to everything on offer.

Come home to Calvary. 1300 66 00 22 calvarycommunitycare.org.au

Home Care Services | Retirement Living | Residential Aged Care

Retirement living

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Depending on the village, some of these activities may include aerobics, water/aqua aerobics, card afternoons, Probus, personal training, knitting and sewing circles, craft groups plus outings to galleries, movies, events and places of interest. Regular ‘Happy Hours’ and afternoons spent watching televised sport are also popular activities among some residents.

Before signing on the ‘dotted line’ . . .

The idea of downsizing and living in a retirement living community may be appealing, but there are certain factors which should be considered prior to making the transition from your home to ‘the village’. Retirement village contracts are complex legal documents that can be hard to comprehend for someone without professional training. So, it’s important to understand your rights and responsibilities and obligations under the contract, before you sign. There are different types of contracts that residents and operators enter into depending on the arrangements in place in the village. You are more likely to make the right choices if you know what you want. Don’t rush into making a commitment and seek expert advice and answers to all of your questions. Remember: Before signing a retirement living contract, take all of the documents and any questions you may have about the village to a legal practitioner or financial advisor who understands the legal and financial implications of retirement village contracts. Go to pages 200 –202 for a list of retirement accommodation options.

Thinking about the future?

Whether you’re looking for a loved one or for yourself, we can answer your needs!

Parkglen Retirement Community is a friendly, well established retirement village situated in Keysborough, near Dandenong, Melbourne. With beautifully stylish independent living units, you’ll find a home here to suit your every need. Set over eight acres of superbly landscaped gardens, residents can enjoy the scenery, all with exterior home maintenance and gardening taken care of. A grand Oak tree, originally planted when Parkglen was built stands at the centre offering shade with dappled sunlight and is surrounded by sunny private spaces where residents can relax. Residents can join in a host of activities on offer in the community centre, as well as having their privacy respected. With everything taken care of, new friendships and hobbies have time to flourish and grow. At the centre of the Parkglen village, nestled around all the facilities and community centre are our bright and calming apartments for assisted care living.

All apartments are spacious, feature private ensuites and have pleasant garden views. You live privately in your apartment but receive the benefit of hotel-style services including 3 nutritious daily meals prepared by our in-house chef and weekly house-keeping. At Parkglen we offer Short and long term Term Respite. We have a recent refurbishment of single and double Respite rooms. We offer a minimum of four days to eight weeks and longer stays as required, we do not offer weekend Respite or emergency respite and 24 hours notice is required for cancellation of booking. Services include, laundry, housekeeping, 3 meals a day, 24/7 Patient Care Attendant via emergency pagers. Assistance with medication if required. Supervision and prompting of personal care. Our Respite is considered low supported care whilst promoting independence, however an assessment on interview with our Community manager is required to ensure we can meet all of our clients needs. We do offer Fee for service for services ie shopping assistance or transport. No ACAS approval required.

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Placement consultants

A placement consultant makes your job much easier

Needing to place a loved one into an aged care home can be a highly stressful event for families and carers. You might think its a lack of information or understanding but in fact its because you are both the carer and the person emotionally involved as well as the decision maker. This process can be eased significantly with the help of an aged care placement consultant who can take control of the running around, paperwork and planning.

Moving into residential care is a situation most people postpone for as long as possible until the point of necessity, often leaving little time to organise everything.

If some initial planning were to be undertaken it could soothe the transition and reduce the stress at what is a critical turning point in people’s lives. Planning should include obtaining information on the financial implications of entering residential care, gaining information on the facilities available in your area and ensuring Wills and Powers of Attorney and Guardianship are up-to-date. A placement consultant can take over a lot of the stress of searching for and transitioning into an aged care home.

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Judy Warren: 0411 757 185 or judy@moveubytlc.com.au www.moveubytlc.com.au www.moveubytlc.com.au

ADVOCATES, while supporting you to make the right CHOICE with CARE • RESPECT • and DIGNITY Move U 2021.indd 1

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How a placement consultant can help

Every single transition to aged care is unique and a placement consultant will take several things into consideration to make sure the advice is right for your circumstances:

insight, clarity and support as you journey into aged care

Are you looking for care options for a single person, or a couple?

Is there a physical condition that is deteriorating, are mental faculties and awareness impaired? Is there acceptance or understanding of this part of the journey?

What are the family dynamics around the placement decision and the impact on everyone involved?

Whether you’re in need of care for a loved one or planning your own care, Golden Age Placements will guide you along a path that suits your life scenario. Smooth the journey into aged care – start the conversation today. Martina Costanzo Aged Care Placement Specialist

0409 162 532 martina@goldenageplacements.com.au www.goldenageplacements.com.au

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Having extensive knowledge of facilities in their area, as well as the placement process, an aged care placement consultant can often find a home faster, and one that is specially suited to your requirements. Through their established relationships with aged care homes, they are familiar with the culture of each home and, most importantly, they have advanced knowledge when vacancies become available. By knowing the culture of each facility and getting to know you, placement consultants can determine which homes would best suit your needs and preferences, and make prior applications to these homes. Without the assistance of an aged care placement consultant, you or your carer would need to constantly phone the facilities of your choice to demonstrate your eagerness and commitment to obtaining a bed in that home.

Choosing a placement consultant

Within Victoria, there is a range of well qualified placement consultants who can help you in your search for aged care options. When you’re choosing a placement consultant to support you through the aged care transition, look for someone who is an expert in building and nurturing relationships, who is unbiased and independent, and has no business investment or alignment with any aged care facility. An independent professional is able to provide guidance based entirely on your individual circumstances, not biased by commission or kickbacks from any particular facility or provider. A quality, independent placement consultant will: Take their time to get to know you, your family, your circumstances, requirements and preferences. Understand the strengths and weakness of every aged care facility they are recommending. Know the required, and accredited, quality of the aged care facilities, beyond the brochures and websites. Provide you with streamlined access to an extended services network of professionals you may need, including financial advisors, lawyers, social workers and other specialists.

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Be at ease with talking to Centrelink, doctors and health professionals, ACAS teams, financial advisors, real estate agents and all the people along the way. Choose an advocate who will ease your concerns, supporting your family with all aspects of this transition, allowing you to focus on your loved one. Placement consultants are most happy for you to call them for a chat and understand you may talk to a number of them before making your choice. You can be open in your discussions because, similar to health professionals, they have a policy of confidentiality. Their professional fees may differ and it is reasonable to advise them if you are working to a budget. Finally make sure you feel comfortable talking with the placement consultant because your professional relationship will be significant in them understanding what you want and organising the right care.

Negotiate and advocate for you

The aged care placement consultant advocates on your, and your family’s, behalf and is able to assist with the whole assessment process. They also complete all the necessary paperwork and application forms for entry into an aged care home which is helpful, as the applications can be quite daunting. They may suggest seeking financial advice where required. An aged care placement consultant helps share the load at this crucial time and can significantly speed up the time it usually takes to find a placement at a suitable home, thereby easing the transition into residential care.

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Well Placed care Independent & Personalised Aged Care Specialists

Pauline’s Caring and Comprehensive Service offers: Specialised Independent Aged Care Advice, Advocacy & Future Planning

Book tours and guide you through a list of recommended facilities

Assistance with Assessments, Services Australia, Removalists, Financial and Estate Planners

Quality Placement and Post placement follow up

Suitable selection of Home Care Providers & Facilities

Negotiation of accommodation fees and charges to achieve the best financial outcome

Pauline’s family centred approach comes with firm but gentle clarity and the competence of years of experience. She’ll ease your concerns by supporting your family with all aspects of this process, which allows you to focus on your loved ones. She’s an independent professional. The recommendations she gives are based entirely on your individual circumstances – backed up by her knowledge of the Aged Care system and her experience in navigating it.

To speak with Pauline call – 0419 327 294 E: pauline@wellplacedcare.com.au For more info visit - www.wellplacedcare.com.au

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Be sure about your expectations of service and what the placement consultant is able to provide, including:

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Face to face family meetings to discuss your situation and a respect for the emotions of all the family members involved Support and recommendations that cater for the specific requirements of your family and loved one

Counsel that prioritises family sensitivities, needs and special requests, before asking how much money is available and getting the status of the financial situation

Practical assistance with urgent placement situations – which they often are – where reducing the typical waiting times, or arranging respite care, is a necessity

Resolving family disputes

Placing a family member into care can be life changing. There are many factors, physical, social, psychological and financial, that may arise which families sometimes find too difficult to cope with by themselves. For example, it is not uncommon for various family members to each have their own opinion on which aged care home is more suitable. Also, there is often one family member who is responsible for the majority of the negotiations and practical support, but every family member wants their opinion considered when it comes to making choices. Such situations can result in family conflicts. There are specialist health professionals who offer independent, non‑judgmental service, which can explore the subtleties of each situation and offer caring support in addition to counselling and conflict resolution.

Feelings of guilt Aged Care Coordinators and Advocacy Specialists We work with you to find the best options based on your situation In home care, respite, residential aged and retirement living placements We are an independent national aged care support service, helping families navigate the complexities of the aged care system and My Aged Care.

We are here to help Call 1300 755 702 or visit mycarepath.com.au My Care Path – The pathway to quality aged care

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The journey into aged care is often a challenging and emotional time. Not only for you, the person going into care, but also for family members, who have sometimes cared for their loved one for a long time. You may feel rejected and unloved or are scared to take the step of going into care and worry you’ll lose your independence. There can be the fear of the unknown and not knowing what to expect. At the same time many family members feel guilty about not being able to look after their loved one anymore. They feel overwhelmed by the aged care system and can’t give the assistance that is required. Finding professional support may relieve you from negative beliefs and provide you with coping skills which can ease the difficult journey towards placing a loved one in care. Some placement consultants offer counselling as part of their services or may be able to refer you to a counsellor. You can find placement consultants in the products and services directory on page 229 or search on AgedCareGuide.com.au .

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Case management

The case management process uses a comprehensive approach to identify and implement health and social care services to optimise your health, quality of life and active participation in the community. Case management may be short or long term, or episodic. It plans for both current situations and your long term needs. Case managers work in partnership with you, your carer and family, as well as other service providers to develop and implement individualised care plans and strategies best suited to your needs and goals. Health based case managers are usually a nurse, social worker or allied health professional. Community based case managers generally have skills from a range of disciplines such as social workers, behavioural science, allied health or nursing. The type of care will depend on your individual needs. Some may only require coordination of support services such as home care. If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services. However, if you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager.

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Care planning

The aim is to provide appropriate and coordinated care that you have control over. Care plans are person-centred and prioritise the needs identified in the comprehensive assessment. The case manager implements the care plan and this may include identifying support services that other community care agencies will provide. Services may include the purchase or hire of equipment or installation of assistive aids, such as bathroom rails, and negotiating with support agencies for delivery of services.

Placement consultants

The case manager also monitors each individual to ensure the service provision is effective and financially accountable, to identify changes and make adjustments to the care plan if needed.

Private case management

If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services. However, if you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager. Private case management services are supplied by experienced, tertiaryqualified case managers, to provide support services and coordination across a wide range of community and supportive health services. Waiting periods for private case management are generally reduced compared to some Government subsidised services. The duration of private case management is flexible, and may be shortterm or ongoing, depending on your needs. Examples of when private case management may be an option are if you are returning home from hospital, recovering from an illness, or simply to help you continue to live safely and independently at home. In some cases, such as if a person is cognitively impaired, the public trustee may assign a private case manager to organise their care.

How much does it cost?

The service of a private case management is not Government-subsidised in any way, so you will be charged for all services. Hourly rates vary between private case management organisations so always ask for a breakdown of costs before employing them. Generally, an invoice for all care services purchased on your behalf will be provided to you each month. Many case managers offer no lock in contracts, meaning care can be arranged for one, several or many ongoing visits, and you only pay for what you use.

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At a time when your main concern is the health and welfare of loved ones, you are faced with the complex financial issues of aged care. The financial decisions surrounding aged care may be overwhelming, due to the different funding mechanisms that apply to nursing homes and ‘Extra Service’ facilities.

These can be further complicated by the impact that a move to care has in terms of the pension paid by Centrelink and the fact that the family home is treated differently for pension purposes than for aged care purposes. Just getting a basic understanding of what forms you need to complete, when to complete them, and where to send them, can be a difficult path to navigate.

Paying for your care

You then need to consider important issues such as how to pay for any accommodation payment, whether to sell the family home or rent it out, how to maximise or keep the pension, all at a time when your main concern is finding a suitable place for your loved one to receive the care they need.

Financial advice

Expert financial advice imperative

By understanding the rules and being able to apply them to individual circumstances, financial advisors are able to save their clients thousands of dollars.

“Expert Aged Care Advisors Since 2007”

Independent Licensed

Centrelink/DVA Specialists! The PrimeCare commitment to you: ◆ Low flat fee consultation ◆ Minimise your means tested care fee ◆ Explore all options to maximise Centrelink / DVA Pension ◆ Explain the fees, charges and entry and exit costs ◆ Explore options to retain the family home

◆ Illustrate the most affordable accommodation options ◆ Complete and lodge Centrelink forms – to save you time ◆ Explain all the savings available for self-funded retirees ◆ Make all information clear and easy to understand

Call the PrimeCare Team Today! On 1300 853 875 or E: enquire@primecarefinancial.com.au W: www.primecarefinancial.com.au

Video and phone consultations available! Melbourne: Suite 302, 685 Burke Rd, Camberwell VIC 3124 Bayside: Level 1, 441 South Rd, Bentleigh VIC 3204 Dandenong: Level 2, 311 Lonsdale St, Dandenong VIC 3175

Geelong:

Level 1, 27-31 Myers St, Geelong VIC 3220 Mornington 29 Tourello Rd, Peninsula: Mt. Eliza VIC 3930 Sunshine: Level 5, 12 Clarke St, Sunshine VIC 3220

Templestowe: 291A High St, Lower Templestowe VIC 3107 Let the TRUE Independent Specialists assist you in Aged Care!

Aged care is a complex and emotive topic, and many people don’t think about their aged care needs until the time to do something is upon them – at which point the options can be limiting. If you or a family member are nearing the time that an aged care plan is required, it can help to talk to a Financial Adviser who understands this complex advice area and can answer any questions you have. We have capacity to take on new clients and welcome the opportunity to meet with you to discuss your aged care needs.

RetireInvest Shepparton

Bellarine Financial Solutions

E: reception@rishepparton.com.au

E: phil@bellarinefinancialsolutions.com

rishepparton.com.au P: 03 7018 2165

bellarinefinancialsolutions.com P: 03 5259 9871

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How an expert can help

The best financial strategies and options will depend on your specific circumstances, objectives, and situation. A specialist aged care financial advisor can cut through the vast amount of information available and make sure that all aspects of your financial situation are addressed – the family home, accommodation payments and care fees, cash flow, and investment planning. A financial advisor can help you focus on the information and issues that are important to you and your specific financial situation.

Trusted financial advice & advocacy.

we plan with you, simplifying the process & holding your hand from beginning to end.

While every situation is different, there are some common elements of aged care financial advice which professional consultants often provide to their clients. Some of these elements include:

Strategies to fund accommodation payments Financial modelling of multiple care options Review and planning of tax implications Maximising Government pensions Minimising nursing home fees Negotiating with aged care facilities Keep in mind, not all financial advisors are experienced in dealing with the financial complexity of entering into aged care.

Important questions to ask

Some important questions you should ask before engaging the services of a financial advisor include:

Do they specialise or have experience with aged care financial issues?

Will they provide you with an outline of all your options? Will they provide their advice in ‘plain English’ and in writing? Will they deal with Department of Veterans’ Affairs or Centerlink on your behalf?

Is the service a once-off or an ongoing service?

What will it cost?

Generally financial advisors charge a fee to help you with strategies to fund your aged care journey. Fees will vary and it pays to contact a number of experts for a quote on their services so you can compare.

Managing the complications of aged care

Many older Australians take up an aged care bed within one month of being assessed for residential aged care, this is often triggered by an unexpected event, such as a fall, or even a decline in the health of one member of a couple, affecting both of them.

Speak to an expert Meet Rosie

We get that A former public servant meeting an with Services Australia adviser for the (Centrelink), Rosie is an accredited aged care first time can ﬁnancial adviser. Her expert knowledge of be daunting, payments & services available for retirees especially in will ensure you receive times of crisis. the best advice, & don’t That’s why we miss any entitlements. offer an initial meeting at no cost to you. Call today to discuss your needs & find out about:

• Living independently • Affordability of care options • Demystifying RADs & DAPs • Your entitlements & rights • Options with family home • Centrelink/DVA implications

weplanfinancial.com.au

03 8526 8961 We Plan Pty Ltd (ABN 31 756 092 774) is a Corporate Authorised Representative of Infocus Securities Australia Pty Ltd (ABN 47097797049) AFSL and Australian Credit Licence No. 236523

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Financial advice

This means you, your partner or your family must make important decisions amidst the emotional and logistical upheaval you face in a very short period.

Reoccurring questions such as ‘what are your options?’, ‘what will it cost?’, ‘will you keep the house and rent it out or should it be sold?’ and ‘what will happen to your Age Pension?’ can require urgent answers during what is often the busiest time of your life. Throw in the payment/deposit system – Refundable Accommodation Deposit (RAD) or a Daily Accommodation Payment (DAP) – negotiating various fees with a facility, and filling in Centrelink forms, things can quickly become overwhelming.

Things you ‘should not’ do

Decide to rent the home before everyone discusses and accepts the consequences.

Decide to sell the home before understanding the Age Pension and aged care fee impact.

Choose how you will pay the aged care fees before understanding all of your options.

Make untested or inaccurate assumptions about your ability to meet the aged care costs.

Allowing or enabling the dominant family member to influence the decisions.

Incorrectly assume that all decisions must be made before you can get the care needed.

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Financial counselling

If you’re experiencing financial difficulties and have little income, you may be able to receive free financial counselling services to help you work through this. Operating from community organisations, financial counsellors can provide independent and confidential information, support and advice on a range of areas including consumer credit law, bankruptcy and debt collection laws, industry hardship policies, and Government concession frameworks. They can help you in your negotiations with financial institutions and creditors and may also be able to assist with your budgeting and referral needs. Services are funded by State, Territory and Federal Governments and are provided free of charge. Find out more about financial counselling services in your State or Territory on financialcounsellingaustralia.org.au or call the National Debt Helpline on 1800 007 007 to speak to a financial counsellor over the phone.

Financial advice

Instead seek help from a Certified Financial Planner who is experienced in aged care. An expert can help clarify what options are available to you and work through the benefits and disadvantages of each option.

Disclaimer: The information in this book is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.

Financial Planning Advice since 1989

Retirement Planning

Centrelink support

Superannuation & Investment

Geelong Office Suite 2, 17 Fenwick St

P: (03) 5224 2700

Aged Care advice

Torquay Office Suite 11, 4-6 Gilbert St

E: mfs@muirfieldfs.com.au

W: www.muirfieldfs.com.au

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Aged care cost – What you ought to know

One-quarter of your retirement is expected to be ‘care years’ where help may be needed with daily living activities. Nearly half of Australians take up an aged care bed within one month of being assessed as needing full time residential aged care. Most people want to remain independent throughout retirement and to stay in control of where and how they live. Your ability to do so may depend on your health and physical well-being. As we age, some things become harder to do on our own. If your ability to live independently starts to decline and you need help with daily living activities such as cooking, cleaning, and personal care, you may need to move into residential care. The costs for residential care are divided into three categories:

Cost of accommodation Daily care fees Extra services

The daily care fees can be up to $111,000 per year, but a large portion is paid by the Government. The contribution you would pay is between $19,071 and $47,159 depending on your financial means (as assessed by Services Australia).

Specialising in financial advice for Aged Care • Choices in relation to the family home and other investments • Analyse affordability • Maximise DVA/Centrelink pension • Provide assistance with Centrelink paperwork • Provide analysis of estate planning matters

Garry Ransome & Evelyn Ali P: (03) 9374 1133 E: finance@moneyplan.com.au W: www.moneyplan.com.au Suite 22b, Level 2, 80 Keilor Rd, ESSENDON NORTH VIC 3041

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For most people however, the biggest concern is how to pay the large amounts quoted for a room.

Financial advice

These range from around $100,000 to $2 million but will commonly be between $400,000 - $600,000. These lump sum payments are called Refundable Accommodation Deposits – RADs. Seeking financial advice on what options you have for payment and funding strategies may help to minimise your stress. Let’s examine some of the facts around accommodation payments.

Fact 1 – This is not lost money

The first thing to know about RADs (paid since 1 July 2014) is that they are fully refundable when you leave care, unless you allow the service provider to deduct other fees to help with your cashflow. Repayment is also guaranteed by the Federal Government if paid to an approved provider. This is an important thing to check when you are selecting a care provider.

Fact 2 – You don’t have to pay the lump sum

Accommodation payments are quoted as a lump sum but are also converted to an equivalent Daily Accommodation Payment (DAP). The interest rate used for this conversion is 4.04% (for entry from 1 July 2021).

For example, a RAD of $400,000 is converted to a DAP of $44.27 per day. If you accept a place in a residential service, you can choose whether to pay the full RAD, the full DAP, or any combination of the two.

BOB NIXON B.Com., Dip.Ed. ACCREDITED AGED CARE PROFESSIONAL™

Let me help you to make entry of your loved-one into Aged Care as stress free as possible.

I CAN HELP YOU WITH: Analysis of the person’s financial position Advice on possible strategic options Family Home: Retain | Rent | Sell RAD: Pay all | Pay some | Pay none Trust/Bond Options: if applicable

Optimisation of fees and charges Checking the impact on Centrelink/DVA Planning to cover cashflow needs Completing the paperwork Estate planning review Investing surplus monies if any

You are as close to us as your telephone or computer. We can join family members together anywhere in Australia in telephone or video conference calls. Bob Nixon is the Managing Director of Nixon Financial Services Pty Ltd ABN 45 128 864 568. Nixon Fnancial Services Pty Ltd are authorised representative of Sentry Advice Pty Ltd AFSL Number 227748.

Offices at: 23A Hamilton St, Gisborne, Vic 3437 and 19 Evans St, Sunbury, Vic, 3429

CALL TODAY TO ARRANGE A MEETING

Office Phone: 1300 930 084

Emergency: 0412 335 246

www.agedcareadvisors.com.au

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AGED CARE ADVICE Need Help? you been told that your ? Have loved one requires full time care and needs to go into an Aged Care facility?

you unsure of the charges ? Are relating to Aged Care or are concerned about upfront and ongoing fees?

you unsure as to how ? Are to pay the Refundable Accommodation Deposit for entry into aged care?

Do you want to ensure Centrelink or DVA benefits are maintained or maximised?

Let me help you navigate through the maze of information and formulate a plan, to meet all your Aged Care needs, in an easy to understand and compassionate manner

How I Can Help! ✓

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Formulate strategies and develop a plan for entry into Aged care and beyond Evaluate applicable facility fees and charges and minimise them where possible Analyse Centrelink/DVA entitlements and maximise them where possible Present you with the options available so that you can make an informed decision

Contact me today for a no‑obligation, complimentary, initial consultation on

M: 0429 438 464

E: sonia@vistafinancial.com.au www.vistafinancial.com.au

Sonia Dallimore* DFP, B.Bus (Int Trade) Financial Planner Aged Care Specialist

Suite 1, 60 Bay Road, Sandringham VIC 3191 *Authorised Representative of Affinia Financial Advisers Limited ABN 13 085 335 397 and AFSL No. 237857

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You don’t need to make this choice until 28 days after moving into care and the service is not able to pressure you to choose any particular option.

Fact 3 – Even if you have less assets than the published RAD, it may be affordable

If you don’t have enough assets to pay the RAD the first step may be to see if you qualify for Government concessions as a lowmeans resident – this would require your share of assessable assets to be less than $173,075.20. If you don’t qualify you will need to find a way to fund the full accommodation payment requested by the service. If you don’t have enough assets, paying a part RAD and part DAP may help, but only if you have surplus cashflow to pay the DAP. One further strategy option is to pay as much of the RAD as you can afford and then instruct the service provider to take the DAP (on the unpaid amount) out of the RAD you have paid. This option leaves your income to meet daily care fees and living expenses but reduces the RAD refunded when you leave. This can help you fund the accommodation payment to access the care you need.

Example

Bert is moving into residential care. He is a widower on the full age pension with a home worth $420,000 and $20,000 in the bank. The service he and his family have chosen is asking for a RAD of $530,000 (or $58.66 per day). Bert is worried that he cannot afford a place in this service without asking his children for help. He sought advice on his options and decided to take the advice to:

Sell his home Use the net sale proceeds to pay a $400,000 RAD, leaving a DAP of $14.38 per day on the remaining $130,000

Instruct the service provider to deduct the DAP each month from his RAD

This leaves his $24,770 age pension to cover his daily care fees of $19,272 per year (this includes the basic daily fee and the meanstested care fee) plus some personal expenses. His DAP is deducted from his RAD leaving Bert financially selfsufficient and keeping around a $20,000 cash reserve to meet other expenses.

Fact 4 – There is no pressure to act quickly or sign documents

Understand that each group you may be dealing with, be it the hospital, social worker, aged care facility or Services Australia (Centrelink / My Aged Care) has a desire to assist you, they do not put all the pieces of your puzzle together. All decisions do not need to be made before you can get the care needed – there is no rush.

LAUGHTER

NEVER GETS OLD BlueCross helps you get the most from life

As one of Victoria’s largest aged care providers, BlueCross offers personalised care in your home or one of our 32 residences. Our welcoming residences and caring staff provide residential care, respite services, home care and dementia support. Whatever your needs and lifestyle, we’ll keep you living your best you.

1300 133 414 bluecross.com.au

Scan the QR code to find out more about this provider

Aged Care designed with family in mind At Vermont Aged Care, over 35 years of experience has taught us the importance of time spent with family and friends, and how vital that is for our wellbeing. That’s why most of what we do is designed around bringing people together. Whether it’s a delicious, chef-prepared meal with the family, a trip to the shops with friends, or a touch of pampering at our in-house salon, there’s a range of activities and social events to suit everyone. With 24/7 nursing, specialist care, and visiting health professionals, you can rest assured that quality care and support is always on hand.

Social activities & events

In-house Chefs

Quality care & support

Why not book a tour and see for yourself? Call us on (03) 9873 8644 5300 6124 or visit vermontagedcare.com.au to find out more.

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Do not feel pressured into signing documents, completing forms or make decisions straight away Seek advice first, as sometimes opportunities present themselves to improve your situation before you complete these forms – it can be hard to unscramble an egg!

Fact 5 – You should get advice – and not all advisers are ‘equal’

Identify an experienced and Accredited Aged Care Professional who can help you make the right decisions, outline the options available to you and the benefits and consequences of each decision you are considering. They can support you during stressful and tumultuous times, like mediating any family discussions, or help you create a clear aged care plan.

Disclaimer: The examples provided are illustrative only and contain information that is general in nature. It does not take into account the objectives, financial situation or needs of any particular person. You need to consider your financial situation and needs before making any decisions based on this information. Rates are current as at 1 July 2021. The information for this article has been submitted by Dianne Chalk (CFP®), from Chalk Financial Planning, Accredited Aged Care Professionals (TM) Authorised Representative (No 247568) of 314 Financial Partnership Pty Ltd, AFS Licence No 501527.

Reverse mortgages If you are finding it difficult to pay an accommodation payment to enter an aged care facility and are afraid you may have to sell your home in order to make the payment, you may want to consider a reverse mortgage. Reverse mortgages, or equity release loans, are generally available to residential property owners over 60 years of age, and they allow a person to release funds using the equity in their house. These funds can then be used as an income stream, or to borrow against, for personal lifestyle needs such as travel, home improvements, medical bills or to pay for aged care services or accommodation payments. There are a number of advantages in using a reverse mortgage to fund an accommodation payment. Some of these include:

Retaining the family home. This is particularly important if the spouse of the person entering care wishes to continue living in the home.

Ability to pay the accommodation payment quickly. This saves

substantial interest charges to the aged care facility as generally the interest charged on the loan will be lower than that charged by the aged care facility.

It is also possible to pay an accommodation payment in part (or full)

via a periodic payment to the aged care facility. Although the interest charged may be higher, there are considerable cash flow benefits.

Financial advice

Additionally, a financial advisor can review your financial situation and find what you can afford, develop strategies to improve your financial position, explain any Centrelink payments and Aged Care Fee impacts, and review your estate plan to avoid any future issues.

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Financial advice

How do reverse mortgages work?

While a traditional mortgage requires a person to make payments on the home loan, payments on a reverse mortgage loan are only due when a person decides to sell, leave the home or in the event of their death. When their home is eventually sold, they can pay back the amount of the loan as well as the interest owing. No income is needed to qualify for reverse mortgage loans and no regular repayments are required.

The interest is added on to the loan account and the debt is repaid when the property is sold later or when the last surviving borrower dies.

Am I eligible?

In order to secure a reverse mortgage home loan, you must first meet specific requirements. Most lenders will not offer a reverse mortgage until you are 65 years or older. Generally, however, you must be at least 60 years of age and using the home as your primary residence, and must not be renting out the home.

Choosing the right loan

It is important to choose the right reverse mortgage home loan which is most appropriate for you. Seeking impartial advice from Centrelink and a financial planner can help you to consider all of your options and ensure that the accommodation payment is structured to avoid any unnecessary reduction in pension. It is also recommended that you consult family members before determining whether a reverse mortgage loan is right for you.

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Sell your home ‘stress free’ Having made the decision to leave the family home to enter an aged care home or retirement village, how and where do you begin with selling what may be your biggest asset? When it comes to selling your home, some of the stress can be removed by engaging the services of a seller advocate to deal with the real estate agent. By helping you through every step of the selling process, the seller advocate can help you get the best price for your home. The seller advocate assesses your property’s worth, selects an appropriate target market and advises on the sale method. The advocate then interviews and selects an agent based on your requirements. This ensures your budget is not exceeded and that your expectations are met. The seller advocate can also negotiate the agent’s fee and sale price. This service reduces the contact between the seller and the real estate agent and ensures that the property’s set price range is attained with no nasty, unexpected surprises at any stage. The seller advocate’s fee is a percentage taken from the real estate agent’s fee, so there is no direct cost to the seller.

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Specialising in Aged Care Real Estate A free advocacy service assisting families when selling their home At Real Estate Care Service, there is absolutely no extra cost to use our vendor advocacy services and we keep you informed through the entire process We work with our vendors every step of the way, from preparing the property for sale right through to settlement Our hands on approach includes sourcing the right agent within the agency and handling all negotiations on your behalf, to ensure a stress-free and great result for your property Real Estate professionals, with over 10 years of experience, working within the aged care industry

www.realestatecareservice.com.au info@realestatecareservice.com.au

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A seller advocate can also organise and manage the presentation of your home. Everything from a quick tidy up to a renovation or makeover can be handled by them. Landscaping, gardening, building, and decorating, re-fitting, rubbish removal – you name it. They know how to increase the appeal and value of your home. And, if there are items you wish to sell, the seller advocate can arrange to have them valued and auctioned.

Tips to selling ‘stress free’

Here is some advice to selling ‘stress free’; common ‘selling mistakes’; and the benefits of ‘downsizing’ the home to maximise your quality of life.

Do your research – what is the house really worth? Think about the presentation of the home – are you going to sell it furnished or empty?

Selling and moving

What methods of sale and marketing will you employ? Will the home be auctioned or will you accept expressions of interest?

Will the sale of your home impact on pensions? Seek professional advice from a seller advocate, as well as a financial and legal advisor.

De-stressing your move

People who are downsizing, moving in to a smaller unit or having to move into a nursing home often have 50 years or more of accumulated goods and belongings. The situation can be even more difficult for people who are on their own or where family are interstate and not available to help. Many people who are moving need packers, removalists, unpackers, sorters/de-clutterers, assistants, confidants, coordinators, cleaners and gardeners all rolled up into one. The stress of both finding professional assistance and then coordinating can be overwhelming. If you need help, the best avenue is to speak to a case manager, social worker, placement consultant or contact a business that specialises in practical assistance with all aspects of relocating. Services often include:

De-cluttering and sorting through household contents and personal possessions

Sorting the saleable items, identifying valuables, determining items to be discarded, compiling all documents

Compiling an inventory of the contents and arranging valuations Assisting people to relocate into alternative accommodation Clearing the home or unit prior to sale or tenancy termination Gathering bequeathed items, photographs and memorabilia Delivering valuables, financial, legal and personal papers to the appropriate person

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Delivering unsaleable goods to various charities Removing all rubbish items from the entire property Coordinating real estate agent, auction house, cleaner, gardener, repairs and all other services

Unpacking your belongings in your new home and placing your furniture in position

Install electronic devices like a TV or computer and hang pictures. There are so many things to prepare and organise when you move into aged care. A professional relocation business may help alleviate all the emotional and physical work involved in relocating yourself, a loved one or friend into an aged care facility.

A well prepared and executed estate plan can not only save your estate unnecessary costs in the future but can also save your loved ones from unnecessary stress after your death. Estate planning is the process in which you discuss with a legal practitioner what you want to happen with your estate, known as your assets, when you die. It is a plan which involves you considering who you want to be in charge of your Will, who you want to benefit from your estate, your funeral wishes and who you want to look after your financial and personal/health matters if you were to lose capacity during your lifetime, for example by way of dementia or stroke. Effective estate planning ensures your assets are protected and distributed to the right people according to your wishes. A properly drafted, up‑to‑date Will is the only way that you can be sure your assets will be dealt with as you wish when you die.

Executors and administrators

In Victoria, the executor of the Will generally need to apply for a Grant of Probate through the Supreme Court for permission to take control of the estate. If there is no Will, a next of kin or relative can make an application for Letters of Administration to the Supreme Court to receive control of the estate. It’s important to update your Will regularly, for instance, if you get married your Will is automatically revoked in Victoria. Compared to other States and Territories, in Victoria getting divorced does automatically revoke your Will. In Victoria, if you die without a valid Will, your estate will be treated as an ‘Intestate’ and your assets will be distributed under the Victorian intestacy law to your surviving relatives.

Estate planning

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The only way to ensure that your loved ones are protected is to obtain proper legal advice regarding your estate planning. To find out more information, visit the State Trustees VIC website, statetrustees.com.au, or contact the Office of the Public Advocate on publicadvocate.vic.gov.au.

Enduring Power of Attorney

Enduring Power of Attorney – a ‘living Will’ Most people know you should write a Will to make sure your loved ones are provided for when you die, but what happens if you are left unable to make decisions for yourself due to accident, illness or other circumstances? By creating an Enduring Power of Attorney and nominating a trusted friend, family member or organisation, you put in place an effective plan to enable someone of your choosing to step in on your behalf when you are unable to make your own decisions. Think of it as a ‘living Will’. In Victoria, an Enduring Power of Attorney can manage your financial, lifestyle and medical decisions. Medical decisions can only be made for you if they are also your medical treatment decision maker. An Advance Care Directive should also be created to outline your medical wishes, this should be provided to your medical treatment decision maker. The best time to create an Enduring Power of Attorney is while you are healthy and still capable of managing your affairs.

Choosing your own attorney

It is important to understand what a difference it can make to have a well-chosen Attorney. If you lose the ability to make important decisions whether they be medical, lifestyle, financial or legal, and you do not have an Enduring Power of Attorney or Advance Care Directive, there may be conflict over who should make these decisions on your behalf. Family and carers may be uncertain about who can or should make decisions on your behalf. Often they may not understand the full implications of the choices that they are offered. Looking after your affairs requires responsibility, experience and the ability to deal with such matters. Often a spouse or family friend is appointed. Although increasingly in the case of important documents like an Enduring Power of Attorney, trustee companies are appointed because of their professional expertise. Once an Enduring Power of Attorney has been executed, people or organisations nominated should be made aware of the document. It is advisable that people closely involved with your affairs should also be notified.

Where to start?

Each Australian State and Territory has separate Powers of Attorney legislation. For more information and necessary forms you should contact the Trustee or Advocate services in your State or Territory.

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Carer support There are over 2.5 million unpaid carers across Australia. The caring role is a valuable and rewarding job but also a tough one, often balancing work, family and friends while making sure your loved one is well looked after. With more older Australians looking to stay at home longer, more family and friends of older people are finding themselves in a carer role than ever before. Being a carer can have a huge impact on your life, and physical and mental wellbeing – as well as being isolating at times. There are some great support options available to assist you with practical and emotional support and you may be eligible for financial support from the Australian Government. Community run carer support groups can offer a safe and understanding environment to talk about your caring role. These groups may be organised around caring for someone with a particular need (such as Parkinson’s or dementia). Support groups are an opportunity for you to connect with other carers who are or have experienced situations similar to yours, and a place to share experiences and advice. Carer support groups are completely confidential and can also help you to:

Discover new information Get along to education or training workshops Participate and get involved in activities Head along to relaxing outings

Support lines

There are also a number of support lines and websites to assist carers just like you in looking after older people. Some helpful support services include:

Carer Gateway – 1800 422 737 – phone and online resource to help

you find local support services, gives advice on a range of topics such as health and wellbeing, financial and legal considerations, and can connect you with other carers

National Dementia Helpline – 1800 100 500 – provides information

and support about dementia, connect you to support services in your area as well as provide emotional support to help manage the impact of dementia

Carers Australia – 1800 242 636 – runs support programs including short term counselling for carers with qualified counsellors

Relationships Australia – 1300 364 277 – offers a range of services such as counselling and mediation, by phone, online and face-to-face

Lifeline – 13 11 14 – offers 24/7 crisis support and phone counselling

To find out more about financial support for carers, contact Services Australia online on servicesaustralia.gov.au or call 13 27 17.

Carer support

Support groups and counselling services

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Supporting the rights of older people Most of the time aged care services work well and the people who use them are happy with the service they receive. However, sometimes a problem may arise, and you may need help to speak up and have the problem resolved. Many people feel uncomfortable raising a complaint or concern, but it is important to address your concerns early and not leave it to escalate. This can be particularly difficult if your complaint is about the care or services that you are dependent upon for meeting your most basic needs. Nevertheless, we live in a society where each and every one of us, regardless of our age, has rights as citizens and individuals.

Advocacy

If you feel unsure or unable to address your concerns with the service provider, you can ask an advocacy service to help you. An aged care advocate can assist you to take choice and control over your care services and work with you and your family on the best way to address your concerns with a provider. Their services are usually free and they can give you information, advise, and support you to express your concerns or even speak on your behalf. They will aim to achieve the best possible outcome for you. An advocate can:

Help you understand your rights and responsibilities Listen to your concerns and discuss your options

Support you and give you confidence in addressing a concern

Raise a concern with the service provider or speak on your behalf

Advice is generally provided on consumer rights, human rights, aged care rights and responsibilities, financial exploitation, substitute decision-making, and elder abuse prevention and response Advocates can assist with negotiating changes to your care plan, ensuring the needs of people from culturally diverse backgrounds are met. They also deliver specialist community education, such as self-advocacy and how to meet the needs of people with dementia and special needs. There are free and independent advocacy services in every State and Territory that provide free telephone advice, community education and other assistance for older people. The Older Persons Advocacy Network (OPAN) is a national network of nine State and Territory organisations that have been successfully delivering advocacy, information and education services to older people in metropolitan, regional, rural and remote Australia for over 25 years. The Australian Government funds OPAN to deliver the National Aged Care Advocacy Program across the country. Call 1800 700 600 to speak with an aged care advocate in your State or Territory or visit online at opan.com.au .

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Memory change – is it dementia? Are you concerned about lapses in memory or other changes in your thinking or behaviour, or in someone close to you?

Changes like these can have a number of possible causes, including stress, depression, pain, chronic illness, or medications. See your doctor if you, or someone close to you, are experiencing these kinds of difficulties. Receiving a diagnosis is important because the underlying cause may be treatable. However, major changes in memory are not normal at any age and should be taken seriously.

Dementia support

What is dementia?

Dementia is a general term to describe problems that involve progressive changes in memory, thinking, behaviour, and the ability to perform regular daily activities. There are more than 100 different types of dementia. The most common types are:

Alzheimer’s – which attacks the brain resulting in impaired memory, thinking and behaviour

Parkinson’s related dementia – a chronic, progressive neurological condition, which in later stages can affect cognitive functioning

Vascular dementia – caused by poor blood flow to the brain, depriving brain cells of nutrients and oxygen needed to function normally

Frontotemporal dementia – a disorder causing damage to brain cells in the frontal and temporal lobes, resulting in decline in social skills and emotional apathy. Behaviour and personality changes often occur before memory loss and speech problems

The early signs of dementia may include memory loss – particularly recent memories or experiences, confusion with time or place, changes in mood and personality, difficulty with planning or problem solving, and difficulty in completing familiar tasks. Dementia can happen to anybody but is much more common after the age of 65. Dementia is not a normal part of ageing.

Where can I get help?

Support is vital for the person with dementia, as well as family members. Although the effects of dementia cannot yet be stopped or reversed, an early diagnosis gives families a chance to access services and plan for the future. There are a number of organisations that offer support, information, education and counselling to people affected by dementia. The National Dementia Helpline offers advice and counselling on 1800 100 500 or dementia.org.au or read on for information about how the Dementia Behaviour Management Advisory Service (DBMAS) can help.

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Changed behaviours

Behavioural change can occur for people with dementia, with many people experiencing changes to mood, thought, language, daily function, or movement. The individual’s response to a particular circumstance or situation may alter or reduce as the dementia progresses. Changed behaviour as a response to a person’s dementia may reduce quality of life for the person living with dementia and can contribute to carer or care worker stress. It is important to take steps to support the person living with dementia and the people that provide care to them. The Dementia Behaviour Management Advisory Service (DBMAS) can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers.

Dementia support

Changed behaviours may include:

Anxiety Depressed mood Hallucinations Restlessness Aggression Sleep disturbance Inappropriate toileting

Specialised support

Eating difficulties Repeated calling out Repetitive questioning Wandering Hoarding

Resistive to care

Unwanted sexualised behaviour

The Dementia Behaviour Management Advisory Service (DBMAS) is a free, nationwide service, funded by the Australian Government, supporting family and health and aged care professionals to better understand and respond to individual changes in behaviour and emotions. The service can help explain the causes for changed behaviours and identify strategies to assist the person living with dementia and their carers. DBMAS has a multi-disciplinary team of experienced health care professionals such as registered nurses, social workers, clinical psychologists, geriatricians, speech pathologists, dietitians, and nurse practitioners. The team offers specialised support, assessment, intervention, and advice to assist carers and care workers of people with dementia where behaviours may impact on their care. The Severe Behaviour Response Teams (SBRT) is a national mobile workforce of staff including nurse practitioners, nurses, allied health, and specialist staff. They can provide timely expertise and advice to Government funded approved residential aged care providers who need assistance with addressing the needs of people with severe and very severe behavioural and psychological symptoms of dementia. DBMAS has procedures in place to decide when the SBRT is the best service option or when DBMAS can provide the right support. For more information, contact DBMAS on 1800 699 799 or visit dementia.com.au .

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End of life care

Whether you live in your own home or in a residential aged care home, when the end of life approaches you may require additional support. The primary goal of palliative care is to provide supportive care and improve the patient’s quality of life by addressing any painful or distressing symptoms.

Services to help at home

Services that may help you to stay in the comfort of your own home can include:

eating meals, or help for those with special diets; and

helping to travel to shopping centres or appointments.

Palliative care in a nursing home

The Guidelines for a Palliative Approach in Residential Aged Care, developed by the Government to provide support and guidance, outline three forms of palliative care in residential aged care:

A palliative approach – To improve the quality of life for residents with a life limiting illness.

Specialised palliative service provision – This form of palliative care involves referral to a specialised palliative team or health care practitioner.

End of life (terminal) care – This form of palliative care is

appropriate when the resident is in the final days or weeks of life and care decisions may need to be reviewed more frequently.

Residents with dementia

Palliative care for residents living with dementia often requires a different approach than palliative care for people with a terminal condition, as the process can take place over a longer period of time.

Declining cognition can mean that a dying person with dementia is unlikely to have the capacity to make decisions and communicate their wishes regarding care.

These decisions must be made much earlier in the course of dementia than for other illnesses, or alternatively, must be made by proxies on behalf of the dying person.

Family and friends

Providing end of life care can be particularly intense for family and carers, supporting a patient’s needs. Palliative care not only supports patients, but also their friends and families. For more information about palliative care services talk to your GP or contact your community health centre.

End of life care

a qualified nurse to dress a wound or provide continence advice; household jobs like cleaning, clothes washing and ironing; help with bathing or showering, dressing, hair care and toileting; meals and other food services – assistance with preparing and

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Arranging your funeral

End of life planning should include what you want to happen at your funeral, as funeral wishes can be quite personal. Many people don’t realise your funeral can be as unique as you are. It can be difficult to talk about with your friends and family, however, it is an important conversation to have to make sure your wishes are upheld after you die. Your family should understand and know what you want for your funeral and if there are any specific things you would like to include. This means your loved ones can remember you as you were through the things you loved over your lifetime. It may even help family and friends mourn, knowing that you had a say in your own farewell.

Funeral planning

Some things to consider for your own funeral include:

Do you want a burial or do you want to be cremated? Where will you be buried or would you like your ashes kept? Where do you want the service to take place? Will the service be religious? Will there be a wake? Any personal things you want at your funeral service such as a specific music or flowers?

What funeral director do you want to go with? Is cost an issue for your funeral?

Make time to talk to your loved ones about it and also make sure it is written somewhere and someone knows about it.

Funeral advocacy

If you’re finding it confusing or overwhelming to think about your funeral wishes, let alone plan for it, a funeral advocate may be able to help. A funeral advocate can give you guidance and emotional support when planning a funeral. They will take a personal approach and get to understand you and what is important to you on your final journey. They can assist with:

Explaining all your options Choosing a funeral director

Documenting your final wishes Saving money on funeral costs

Making logical decisions, not emotional decisions Knowledge of alternative funeral options, like beach services or funerals at home

A funeral advocate can take emotional decision-making out of the equation, so you can make the right decisions for your own funeral or for someone you love. You don’t have to be ill or dying to discuss funeral planning either. You may just want to be prepared for when the time does come. Funeral advocates are not funeral directors, so they don’t actually handle the funeral itself. It is an independent advisory service and they don’t have alliances with funeral directors. This means they can ensure you get the right advice for you and that you are in control of your final wishes.

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Yes, we can talk about it… Death is an inevitable part of life, and there is nothing wrong in talking about it and preparing for that time. Your Wishes Funeral Advocacy is here to help you put your plans in place while you still can, so that when that time comes, your family can honour your last wishes with ease.

In these days of buyer advocates, YWFA is a pioneer in the funeral industry. Understanding your options, (often saving you thousands of dollars in the process) and receiving the best advice from over 20 years experience in the industry, is all part of the service. But often it is not about the price, it is about finding the best funeral director who will be the right fit to help you organise your final farewell.

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Call Robyn on 0425 726 246, or email at info@ywfa.com.au. www.ywfa.com.au

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Glen Eira City Council Glen Eira City Council operates two residential aged care facilities, offering permanent care service for the aged. The facilities are conveniently located in Murrumbeena and East Bentleigh.

We pride ourselves on staff who have a commitment and passion for providing the best possible care and support for our residents. Our services have a commitment to ongoing continuous improvement and all facilities are fully accredited. Our facilities feature:

• Modern well maintained accommodation

• Convenient locations close to public transport • Single rooms and ensuites • Attractive secure gardens

• Comprehensive lifestyle programs • Vehicles for accompanied outings • Allied health services

Warrawee Community 854a Centre Road, Bentleigh East VIC 3165 Phone: (03) 9570 2211 E: Warrawee@gleneira.vic.gov.au Permanent care and extra service care for 90 residents. Rosstown Community 6 Ames Avenue, Murrumbeena VIC 3163 Phone: (03) 9568 0199 E: Rosstown@gleneira.vic.gov.au Permanent care accommodation for 53 residents and is conveniently located near to the Carnegie shopping precinct. Regular tours are conducted at each of the facilities. Prospective residents and family are invited to contact the facility or the Admission officer Phone: (03) 9570 2211 www.gleneira.vic.gov.au

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Home2Home

Lifeview Residential Care is an award winning aged care provider offering lifestyle choices in a supportive, homely, residential environment. Residents enjoy peace of mind and live well through exceptional care, entertainment and dining experiences. Australian owned and operated we offer permanent, and respite care in the eastern and south eastern suburbs of Melbourne.

A Rainbow Tick accredited organistation, Lifeview is Lesbian, Gay, Bisexual, Transgender and Intersex friendly for residents, staff and volunteers. We are committed to ensuring older Australians are able to age with grace, dignity, choice and without fear of prejudice.

Lifeview’s homes feature Home2Home our own small house, relationship-based model of care, where multi-skilled staff (housemates), work with the same group of residents all the time. Home2Home enables staff to spend more meaningful time within their household, creating better continuity of care and building on already established relationships. Home2Home also allows residents to remain as independent as they desire, to have a say in how the home is run, what meals they would like to see on the menu, and what activities they wish to participate in.

Active Vibrant Living Lifeview focuses on promoting resident wellbeing and quality of life through best practice lifestyle programming, intergenerational engagement and a culture of inclusion, fun and positivity.

We believe in making laughter and fun a priority, you are never too old to have fun. Our energetic and creative social support team organise a monthly calendar of events, with meaningful activities scheduled seven days a week, designed to capture the interests of all residents. The program also features special events and theme days, tailored exclusively to each home. Our social activities program is diverse and inclusive. We encourage you to book a private tour with us at a time that suits you, Monday to Saturday, to see the Lifeview difference for yourself.

Lifeview’s residences are designed to help people live active lives with plenty of social activities and community involvement. This, coupled with our exceptional care and warm, welcoming environment, is what Lifeview is all about. All rooms in Lifeview’s homes are single with en suite, giving residents their own secure private space. Pets are also welcome at Lifeview.

Lifeview Residential Care P: 1800 543 384 E: office@lifeview.com.au www.lifeview.com.au Lifeview Argyle Court 81- 83 Argyle Avenue Chelsea VIC 3196 Lifeview Emerald Glades 15 Emerald-Monbulk Road Emerald VIC 3782 Lifeview The Willows 171-175 Jells Road Wheelers Hill VIC 3150 Lifeview Willow Wood 135 Duff Street Cranbourne VIC 3977

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Access to experienced aged care advisers to guide you through the complexities of aged care and retirement… Definition of terms 24 Hour On Site Supervision – A person(s) who is/are employed to live in or in close vicinity of a retirement village and will respond to requests for assistance when regular staff are off duty. Aged Care Assessment Service (ACAS) – Assess and approve older people for Australian Government subsidised aged care services. Aged Care On Site – The retirement village has an aged care facility at the same location. ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers. Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance. Prior assessment by an Aged Care Assessment Service required. CALD – Services offered to Culturally and Linguistically Diverse older aged people and their carers. Care Community (CC) – Private self-contained accommodation run by approved providers where you can access 24/7 care through Government funded Home Care Packages as a genuine alternative to a nursing home. Care Plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met. Carer Gateway – Provides carers with support by linking them to information, counselling, respite, and other services. Centre Based Care (CBC) – Services, respite, and activities for social and recreational independence in a ‘centre setting’ for aged/frail clients and their carers. CHSP Funded – An in home or centre based care service funded by the Australian Government's Commonwealth Home Support Programme initiative. Communal facilities – Shared facilities for residents such as community hall, swimming pool, or bowling green Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered, and who provides that care. All home care packages are delivered on a CDC basis. Daily Accommodation Payment (DAP) – This is a daily payment to a Government funded aged care facility, paid periodically i.e. monthly. This is not a refundable payment.

Day Therapy Centre (DTC) – Allied health/therapy services to develop or maintain physical and psychological independence in a ‘centre setting’, provided to aged/frail clients and their carers. Includes clients with dementia and disabilities. Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers. Domestic Assistance – Help washing of clothes, dishes, floors, wet areas, ironing, minor meal preparation, vacuuming, changing bed linen, dusting, cleaning living areas. Donor Funded – The purchase price, or entry contribution, of a dwelling by a resident in a retirement village, may be subsidised by a not-for-profit organisation. Extra Services Beds/Places – Places at an aged care facility for which residents receive a higher standard of accommodation, food, and services for an additional charge. Home Maintenance/Gardening – Assistance with replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs, and gutter cleaning. May include window cleaning. Independent Living Unit (ILU) – Sometimes referred to as a villa or apartment and located in a retirement village. LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex, and Questioning residents. Meals &/or Shopping – Delivery of daily cooked or frozen ready‑to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping. (CBC – meals or light refreshments provided at the centres). Medication Supervision – Service provider attends the client’s home daily to assist in dispensing medication. Multi Purpose Service (MPS) – Located in centre settings and some residential aged care facilities. They deliver a mix of aged care, health and community services. NESB – Services offered to Non English Speaking Background older aged people and their carers. Nursing &/or Palliative Care – Registered or Enrolled Nurses visiting the home to dispense medication, wound management, convalescent care, pain management, and palliative care. Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding, and toiletting. (CBC – personal care offered while client is at the centre.) Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person's home.

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RAD/DAP Combination – This includes both partial lump sum and daily payments for aged care accommodation. Refundable Accommodation Deposit (RAD) – This is paid as a lump sum when entering a Government funded aged care facility and refunded, minus agreed deductions, when leaving the facility. Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services. Rental Accommodation (RA) – Villas, units or ILUs available for rent in a retirement village. Resident Funded/Licence to Occupy/Purchase – Residents purchase a loan/licence agreement for a dwelling in a retirement village or purchase on a freehold basis. Respite Care – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre, or in an aged care facility. Retirement Living (RL) – The site has retirement living accommodation. Secure Dementia Unit – Secure specialised ward, wing, or unit for people with dementia and/or challenging behaviours. Service Fee – A fee to cover the services offered by a retirement village, including maintenance, improvements, utilities, and council rates etc.

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Serviced Apartment – Usually one or two bedrooms and provides residents with some domestic and ‘hotel-like’ services such as cleaning, laundry, and personal care. Services may be provided on a fee for service basis. Single Bedrooms with Ensuites – This facility offers (a number of) single bedrooms with attached bathroom. Might not be every room in the home. Small Pets Welcome – The site has a policy for residents enabling them to have small pets but it's dependent on the type, size, and care needs. Social &/or Recreational Support – The client participates in social or recreational activities either in their home or at a community, day, or recreational centre. Supported Residential Services (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a Government funded facility but without the funding support. Supported & Assisted Living (SL) – Supported & assisted living communities offer accommodation and care to residents on a fee for service basis without Government funding. Transport – Organising or providing transport services such as bus, taxi, private car etc. (CBC – transport to and from the centre).

Aware of the difference advice can make Aware Super has always been aware of the important role high-quality, affordable financial advice can play to help you make better financial decisions. With Australia’s largest member owned advice network, we have over 200 advisers including experienced aged care & estate planning specialists across 40 locations, via phone or video conferencing. We are dedicated to helping you plan for your future with the right guidance and advice when and where you need it. We know that looking ahead is the best way to ensure no one is left behind. Plan for your future by getting the right help today.

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Consider our PDS to determine the product’s appropriateness to you before making a decision. Issued by Aware Super Pty Ltd ABN 11 118 202 672, AFSL 293340, trustee of Aware Super ABN 53 226 460 365. Financial planning advice is provided by Aware Financial Services Australia Limited ABN 86 003 742 756 AFSL No. 238430. A wholly owned company of Aware Super Pty Ltd.

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ACAS Regions

Aged Care Assessment Service (ACAS) are responsible for all assessments for Government funded aged care and Home Care Packages. This list provides you with the Council/Local Government Area that each ACAS services. All assessments are coordinated through My Aged Care. Call 1800 200 422 if you would like to organise an assessment.

METROPOLITAN AREAS

Western Metropolitan ACAS North West

Manningham, Monash, Whitehorse

Western Metropolitan ACAS Western

Eastern Metropolitan ACAS Central East Eastern Metropolitan ACAS Outer East Knox, Maroondah, Yarra Ranges

North Eastern Metropolitan ACAS St Vincents

Hume, Melbourne, Moonee Valley, Moreland Brimbank, Hobsons Bay, Maribyrnong, Melton, Wyndham

REGIONAL AREAS

Boroondara, Darebin (part), Yarra

Barwon South Western Regional ACAS Geelong

Banyule (part), Darebin (part), Nillumbik, Whittlesea

Gippsland Regional ACAS Bairnsdale

Northern Metropolitan ACAS Bundoora Northern Metropolitan ACAS Heidelberg

Colac-Otway, Greater Geelong, Queenscliffe, Surf Coast East Gippsland

Gippsland Regional ACAS Morwell Latrobe

Banyule (part)

Southern Metropolitan ACAS Caulfield

Gippsland Regional ACAS Sale

Southern Metropolitan ACAS Kingston

Gippsland Regional ACAS Warragul

Southern Metropolitan ACAS Mt Eliza

Gippsland Regional ACAS Wonthaggi

Glen Eira, Port Phillip, Stonnington

Bayside, Greater Dandenong, Kingston Cardinia, Casey, Frankston, Mornington Peninsula

Abbreviations (HC)......................................................................... High Care (LC)........................................................................... Low Care AC........................................................................... Aged Care ACAS.............................. Aged Care Assessment Service ACF.......................................................... Aged Care Facility Aged Care Service........................ Aged Care Service(s) Apts................................................................... Apartments Assoc.................................................................. Association ATSI............................ Aboriginal, Torres Strait Islander Aust................................................................... Australia(n) CALD................... Culturally and Linguistically Diverse CBC......................................................... Centre Based Care CC............................Community Care/Care Community CDC............................................. Consumer Directed Care CHSP..... Commonwealth Home Support Programme Cncl..............................................................................Council Cnr................................................................................. Corner Com’ty................................................................Community Coop................................................................... Cooperative Corp....................................................................Corporation CS.................................................... Community Service(s) Ct..................................................................................... Court Ctr.................................................................................. Centre D....................................................................................Divider DAP............................. Daily Accommodation Payment DBMAS.................Dementia Behaviour Management Advisory Service

Wellington Baw Baw

Bass Coast, South Gippsland

Dem....................................................................... Dementia Dis........................................................................... Disability Dist...............................................................................District DRC.......................................................Day Respite Centre DTC.......................................................Day Therapy Centre DVA..............................Department of Veterans’ Affairs Estn............................................................................. Eastern Fac................................................................................ Facility Fmr...............................................................................Former Gdns..........................................................................Gardens HC or H/Care..................................................... Home Care HS or H/Serv......................................... Health Service(s) HCC............................................... Home Care Community HCP................................................Home Care Package(s) HCP 1...................................Home Care Package Level 1 HCP 2...................................Home Care Package Level 2 HCP 3...................................Home Care Package Level 3 HCP 4...................................Home Care Package Level 4 HCS...................................................Home Care Service(s) HCSS.........................Home & Carer Support Service(s) HL.................................................................. Healthy Living Hlth...............................................................................Health Hosp..........................................................................Hospital HSP/S................... Home Support Program/Service(s) HSS......................................... Home Support Services(s) IBC........................................................... Inside Back Cover IFC.......................................................... Inside Front Cover

Grampians Regional ACAS

Ararat, Ballarat, Golden Plains, Hepburn, Hindmarsh, Horsham, Moorabool, Northern Grampians, Pyrenees, West Wimmera, Yarriambiack

Hume Regional ACAS Shepparton Greater Shepparton, Mitchell, Moira, Murrindindi, Strathbogie

Hume Regional ACAS Wangaratta

Alpine, Benalla, Indigo, Mansfield, Towong, Wangaratta, Wodonga

Loddon Mallee Regional ACAS Bendigo Buloke, Campaspe, Central Goldfields, Gannawarra, Greater Bendigo, Loddon, Macedon Ranges, Mount Alexander, Swan Hill

Loddon Mallee Regional ACAS Mildura Mildura

Warrnambool ACAS

Corangamite, Glenelg, Moyne, Southern Grampians, Warrnambool

Contact phone number for all offices: 1800 200 422

IHC................................................................... In Home Care IL.......................................................... Independent Living ILU........................................ Independent Living Unit(s) Indep............................................................... Independent IT................................................. Information Technology LGA......................................... Local Government Area(s) Lesbian Gay Bisexual Transgender LGBTIQ Intersex Questioning LHD.................................................... Local Health District Lwr................................................................................. Lower Maint............................................................... Maintenance Mem.......................................................................Memorial Metro..............................................................Metropolitan MPHS............................... Multi Purpose Health Service MPS.................................................Multi Purpose Service Mt..................................................................................Mount NH or N/Home.......................................... Nursing Home N/hood..................................................... Neighbourhood NESB......................Non English Speaking Background NRAS............... National Rental Affordability Scheme Nth(n)................................................................. North(ern) NW.......................................................................North West OBC...................................................... Outside Back Cover PAG..........................................Planned Activity Group(s) Pk....................................................................................... Park Prog.....................................................................Program(s) Pt........................................................................................Port

Pnt....................................................................................Point RAC..................................................Residential Aged Care RAD...................Refundable Accommodation Deposit RAS................................... Regional Assessment Service RC............................................................... Residential Care Reg........................................................................... Regional Res........................................................................Residential RLU.......................................... Retirement Living Unit(s) RV.......................................................... Retirement Village SBRT......................Severe Behaviour Response Teams SE................................................................. South East(ern) Serv........................................................................ Service(s) SL..............................................................Supported Living Soc.................................................................................. Social SRS................................. Supported Residential Service SSG..............................................Social Support Group(s) Sth.................................................................................. South Sthn.........................................................................Southern STRC.................................... Short Term Restorative Care Supp...................................................Support/Supported SW............................................................. South West(ern) Tce................................................................................ Terrace TCP........................................ Transition Care Program(s) VHC................................................... Veterans’ Home Care Vlg................................................................................ Village W/Centre................................................. Wellness Centre Wstn......................................................................... Western

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DEFINITION OF OFTEN USED TERMS............................................................................................................................................................................... 146 –147

Directories,

AGED CARE ASSESSMENT SERVICE (ACAS) REGIONS......................................................................................................................................... 148

Lists and

List of definitions with an explanation of terms used in this Guide

ABBREVIATIONS.................................................................................................................................................................................................................................................................. 148

MAPS........................................................................................................................................................................................................................................................................................ 150 -151 Locations of regions for metropolitan and regional areas

SUBURB & TOWN REFERENCE INDEX. ............................................................................................................................................................................ 152 –154 List of suburbs and towns which have residential or community aged care Find the suburb or town and then refer to the page as indicated

COUNCIL [LOCAL GOVERNMENT AREA (LGA)] REFERENCE INDEX.............................................................................................. 154 List of Council (LGAs). Find the Council (LGA) and then refer to the page as indicated

AGED CARE HOMES (RESIDENTIAL CARE LISTINGS)............................................................................................................................. 155 –196 Residential aged care facilities listed by Councils (LGAs) and then Suburbs

Melbourne Metropolitan. .................................................................................................................................................................................................................................... 155 –181 How to read and icon definitions.......................................................................................................................................................................................................................... 155

Victoria Regional........................................................................................................................................................................................................................................................... 182 –196 How to read and icon definitions.......................................................................................................................................................................................................................... 182

EXTRA SERVICES AGED CARE HOMES............................................................................................................................................................................................ 197 SUPPORTED RESIDENTIAL SERVICES (SRS)........................................................................................................................................................... 198–199 SUPPORTED & ASSISTED LIVING. ........................................................................................................................................................................................... 199–200 RETIREMENT ACCOMMODATION (Advertisers only). ....................................................................................................................................... 200 –202 List of organisations and their retirement sites and services

HOME CARE PACKAGES......................................................................................................................................................................................................................... 203–215 List of home care services in metropolitan, regional and country areas

Greater Melbourne..................................................................................................................................................................................................................................................... 203 –209 Council regions......................................................................................................................................................................................................................................................................... 203 How to read the HCP table and icon definitions................................................................................................................................................................................... 204 Victoria Regional ......................................................................................................................................................................................................................................................... 210 –215 Council regions......................................................................................................................................................................................................................................................................... 210 How to read the HCP table and icon definitions................................................................................................................................................................................... 211

CULTURALLY APPROPRIATE SERVICES. ....................................................................................................................................................................... 215 –223 List of culturally appropriate services referenced by their cultural group

Aged Care Homes.................................................................................................................................................................................................................................................. 215 –218

Home Care Packages.......................................................................................................................................................................................................................................... 219 –223

IN HOME CARE SERVICES (Advertisers only)................................................................................................................................................................... 224 –225 List of organisations that provide assistance with daily living activities for clients in their home

CENTRE BASED CARE (Advertisers only)................................................................................................................................................................................ 225 –226 List of respite, services and activities for social/recreational support in a ‘centre setting’

DAY THERAPY CENTRES........................................................................................................................................................................................................................ 226 –228 List of allied health/therapy services for physical/psychological support in a ‘centre setting’

PRODUCTS & SERVICES (Advertisers only)......................................................................................................................................................................................... 229 List of organisations that provide aged care related services & products for consumers and industry users

ORGANISATION & BUSINESS INDEX (Advertisers only)................................................................................................................................ 230 –231

List of advertising organisations’ contact details and the products/services they provide

INDEX. ................................................................................................................................................................................................................................................................................................... 232 DISCLAIMER: The information listed in the following pages were compiled by DPS Publishing using a range of sources including Government departments, Aged Care Assessment Service, Aged Care Providers, publicly available information, the DPS Publishing database and checked via telephone and online questionnaires. You can visit AgedCareGuide.com.au for the most up to date details. For further information contact the individual provider. The information contained in the Location and Information Guide should be used as a guide only. DPS Publishing takes no responsibility for the accuracy of the information contained within the Aged Care Guide.

Reference Indexes

150

Aged Care Guide

VICTORIA 2021/22

Metropolitan Melbourne map

This map provides you with a geographical reference to the LGA regions in the wider Metropolitan area of Melbourne.

A NILLUMBIK

BANYULE MANNINGHAM

MAROONDAH

YARRA RANGES

ONDARA

YARRA RANGES

YARRIAMBIACK

KINGSTON

CASEY

HORSHAM

MORNINGTON PENINSULA

KINGSTON

GLEN EIRA

TO N

FRANKSTON

GREATER DANDENONG

KNOX MONASH

WHITEHORSE

NG ST ON NI

P RT

WEST WIMMERA

NORTHERN GRAMPIANS

ID YS BA

IP LL

ARARAT SOUTHERN GRAMPIANS

HOBSONS BAY

MARIBYRNONG BRIMBANK

MOONEE VALLEY

BULOKE

PYRENEES

G GLENELG

CORANGAMIT

WYNDHAM

MOYNE

MELTON

Western

HUME

AND

MELBOURNE

BOROONDARA YARRA

DAREBIN MORE

LAND

WHITTLESEA

BANYULE

FRANKSTON

HINDMARSH

MAROONDAH MANNINGHAM

NILLUMBIK

Northern

GREATER DANDENONG

CASEY

Southern

KNOX

MONASH

SWAN HILL CARDINIA

MILDURA

Eastern

WHITEHORSE

WARRNAMBOOL

COLAC

© The State of Victoria, Department of Sustainability and Environment, 2011 Cartography by the Customised Mapping Unit Spatial Information Infrastructure Department of Sustainability and Environment cust.map@dse.vic.gov.au February 2011. G/7270

Reproduced by permission of the Department of Sustainablility and Environment www.land.vic.gov.au/vicmap

DISCLAIMER: The contents of this publication remain at all times the property of the State of Victoria and cannot be reproduced without the State of Victoria’s permission. In compiling the information, the State of Victoria has used its best endeavour to ensure that the information is correct and current at the time of publication, however takes no responsibility for any error or defect therein. The State of Victoria shall not be liable for any loss or damage arising from the use of or reliance placed on any information provided by this publication.

MOYNE

ARARAT

WARRNAMBOOL

COLAC-OTWAY

SURF COAST

GREATER GEELONG

MOORABOOL

BASS COAST

SOUTH GIPPSLAND

LATROBE

BAW BAW

TOWONG

WELLINGTON

EAST GIPPSLAND

South East

ALPINE

North East

INDIGO WANGARATTA

MANSFIELD

BENALLA

MURRINDINDI

STRATHBOGIE

MITCHELL

QUEENSCLIFFE

MACEDON RANGES

MOUNT ALEXANDER

GREATER BENDIGO

HEPBURN BALLARAT

GOLDEN PLAINS

PYRENEES

CENTRAL GOLDFIELDS

CORANGAMITE

South West

SOUTHERN GRAMPIANS

HORSHAM

NORTHERN GRAMPIANS

GREATER SHEPPARTON

kilometres

TO N

KINGSTON

FRANKSTON

GREATER DANDENONG

MONASH

WHITEHORSE

KNOX

CASEY

MAROONDAH

YARRA RANGES

GLENELG

WEST WIMMERA

CAMPASPE

WODONGA

GLEN EIRA

ST ON

BOROONDARA

This map provides you with a geographical reference to the LGA regions in Regional Victoria. MANNINGHAM

NILLUMBIK

Regional Victoria map

West LODDON

MOIRA

Metropolitan Area

BAYSIDE

YARRA

HINDMARSH

GANNAWARRA

WYNDHAN

HOBSONS BAY

MELBOURNE

BULOKE

SWAN HILL

Local Government Areas

MARIBYRNONG

TP OR

YARRIAMBIACK

North West

MILDURA

Victoria

Cartography by the Customised Mapping Unit Spatial Information Infrastructure Department of Sustainability and Environment cust.map@dse.vic.gov.au February 2011. G/7270

WHITTLESEA

Reproduced by permission of the Department of Sustainablility and Environment

HUME

COLAC-OTWAY

VICTORIA 2021/22

AgedCareGuide.com.au 151

152

Aged Care Guide

VICTORIA 2021/22

Suburb & Town Reference Index

A list of suburbs and the page references where all the Aged Care Homes in that suburb are listed. If a suburb/town is not listed please refer to the next closest suburb.

Suburb / Town

Page 180

Suburb / Town

Cobden

Page 186

Suburb / Town

Blackburn

Page 177

Suburb / Town

Abbotsford

Emerald

Page 181

Aberfeldie

173

Blackburn South

177

Cobram

192

Endeavour Hills

161

Albert Park

176

Bonbeach

166

Coburg

174

Epping

179

Alexandra

193

Boort

190

Coburg North

174

Essendon

173

Alphington

162, 180

Boronia

168

Cohuna

187

Essendon North

174

Altona Meadows

165

Box Hill

177

Colac

186

Euroa

194

Altona North

165

Bright

183

Coleraine

194

Fawkner

174

Anglesea

194

Brighton

157

Collingwood

180

Ferntree Gully

168

Apollo Bay

186

Brighton East

157

Coolaroo

165

Fitzroy North

174

Ararat

183

Broadmeadows

165

Corryong

195

Flemington

174

Ardeer

159

Brunswick

174

Cowes

184

Flora Hill

185

Armadale

177

Brunswick East

174

Craigieburn

165

Footscray

169

Armstrong Creek

187

Brunswick West

174

Cranbourne

161

Forest Hill

178

Ascot Vale

173

Bundoora

Cranbourne East

161

Foster

194

Ashburton

158

Bunyip

160

Creswick

189

Frankston

164

Ashwood

171

Croydon

172

Burnside

Aspendale

166

Burwood

Avoca

193

Burwood East

Avondale Heights

173

Bacchus Marsh

156, 178

170

Frankston North

164

Croydon North

170

Frankston South

164

178

Dandenong

162

Gardenvale

165

Cairnlea

159

Dandenong North

162

Geelong

187

192

California Gully

185

Darley

192

Gisborne

191

Bairnsdale

187

Camberwell

158

Daylesford

189

Gladstone Park

165

Ballan

192

Camberwell East

159

Delacombe

183

Glen Iris

Ballarat

183

Camperdown

186

Delahey

159

Glen Waverley

172

Ballarat East

183

Canadian

183

Diamond Creek

176

Glenroy

175

Ballarat North

183

Canterbury

159

Dimboola

189

Golden Square

185

Balwyn

158

Capel Sound

156, 176

172, 178

159, 177

175

Dingley Village

167

Greensborough

Carlton

171

Donald

185

Greenvale

166

189

Carnegie

164

Doncaster

169

Grovedale

188

Baranduda

196

Carrum Downs

Doncaster East

169

Hallam

161

Bayswater

168

Casterton

189

Donvale

169

Hamilton

194

Bayswater North

170

Castlemaine

192

Doveton

161

Hamlyn Heights

188

Beaconsfield Upper

160

Caulfield

164

Drouin

184

Hampton

157

Beaufort

193

Caulfield North

165

Drysdale

187

Hastings

175

Beechworth

190

Caulfield South

165

Dunolly

186

Hawthorn

159

Bell Park

187

Charlemont

187

East Melbourne

171

Hawthorn East

159

Belmont

187

Charlton

185

Eastwood

187

Healesville

181

Benalla

184

Chelsea

166

Echuca

186

Heathcote

185

Bendigo

185

Cheltenham

157, 167

Edenhope

196

Heathmont

170

Bentleigh

164

Clarinda

167

Edithvale

167

Heidelberg

156

Bentleigh East

164

Clayton

172

Eildon

193

Heidelberg West

156

Berwick

161

Clayton South

167

Elsternwick

165

Heyfield

196

Birchip

185

Clifton Hill

180

Eltham

176

Heywood

189

Balwyn North

158, 177

Bannockburn

163-164

VICTORIA 2021/22

Suburb / Town

AgedCareGuide.com.au

153

Page 157

Suburb / Town

New Gisborne

Page 191

Suburb / Town

Maidstone

Page 170

Suburb / Town

Highett

Rosebud

Page 175

Highton

188

Maldon

192

Newborough

190

Rowville

168

Hopetoun

196

Malvern

177

Newcomb

188

Roxburgh Park

166

Hoppers Crossing

180

Malvern East

177

Newport

165

Rupanyup

196

Horsham

190

Manangatang

195

Nhill

189

Rushworth

186

Hughesdale

172

Mansfield

191

Noble Park

162

Rutherglen

190

Inglewood

190

Marshall

188

Norlane

188

Rye

175

Inverloch

184

Maryborough

186

North Bendigo

185

Safety Beach

176

Ironbark

185

McKinnon

165

North Geelong

188

Sale

196

Irymple

191

Meadow Heights

166

Northcote

163

San Remo

184

Ivanhoe

156

Melbourne

171

Numurkah

192

Sandringham

158

Jacana

166

Melton

171

Nunawading

Sea Lake

185

Jeparit

189

Melton South

171

Nyah West

195

Sebastopol

183

Junction Village

161

Mentone

167

Oakleigh

172

Seymour

191

Kangaroo Flat

185

Merbein

191

Oakleigh East

172

Shepparton

193

Kaniva

196

Mildura

191

Oakleigh South

Shepparton North

193

Keilor Downs

160

Mill Park

179

Ocean Grove

188

Shoreham

176

Minyip

196

Omeo

187

Skipton

186

Mirboo North

194

Orbost

187

Somerville

176

Moe

190

Ouyen

191

South Melbourne

176

Keilor East

160, 174

Kennington

185

Kensington

171, 174

169, 178

167, 172

Kerang

187

Mont Albert

178

Pakenham

161

South Morang

179

Kew

159

Mont Albert North

178

Parkdale

167

Springvale

162

Keysborough

162

Montrose

181

Parkville

171

Springvale South

162

Kialla

193

Moolap

188

Pascoe Vale

175

St Albans

160

Kilmore

191

Moonee Ponds

174

Pascoe Vale South

175

St Albans Park

189

Kilsyth

170, 181

Mooroolbark

181

Paynesville

187

St Arnaud

193

Kingsville

170

Mooroopna

193

Penshurst

194

St Helena

156

Knoxfield

168

Mordialloc

167

Plenty

176

St Kilda

176

Koo Wee Rup

160

Mornington

175

Point Cook

180

Stawell

193

Korumburra

194

Mortlake

192

Point Lonsdale

193

Sunbury

166

Kyabram

186

Morwell

190

Port Fairy

192

Sunshine

160

Kyneton

191

Mount Beauty

183

Port Melbourne

171, 176

Sunshine North

160

Lake Wendouree

183

Mount Clear

183

Portarlington

188

Sunshine West

160

Lakes Entrance

187

Mount Eliza

175

Portland

189

Surrey Hills

Lalor

179

Mount Martha

175

Prahran

177

Swan Hill

195

Langwarrin

164

Mount Waverley

172

Preston

163

Sydenham

160

Lara

159, 178

188

Mulgrave

172

Rainbow

189

Tallangatta

195

Leongatha

194

Murrumbeena

165

Red Cliffs

191

Tarneit

180

Leopold

188

Myrtleford

183

Reservoir

163

Tatura

193

Lilydale

181

Nagambie

194

Richmond

180

Templestowe

169

Lorne

194

Narre Warren

161

Ringwood

170

Templestowe Lower

169

Lower Plenty

156

Narre Warren North

161

Ringwood East

171

Terang

186

Lynbrook

161

Narre Warren South

161

Ringwood North

169, 171

The Basin

168

Lysterfield

168

Nathalia

192

Robinvale

195

Thornbury

163

Macleod

156

Natimuk

190

Rochester

186

Timboon

186

Maffra

196

Neerim South

184

Rosanna

156

Tongala

186

154

Suburb / Town

Aged Care Guide Suburb / Town

Toorak

Page 177

Torquay

VICTORIA 2021/22

Suburb / Town

Wangaratta

Page 195

194

Wantirna

Trafalgar

184

Traralgon Trentham Tyabb

Suburb / Town

Westmeadows

Page 166

Wycheproof

Page 185

168

Wheelers Hill

173

Wyndham Vale

180

Wantirna South

168

Whittington

189

Yackandandah

190

Warburton

181

Whittlesea

180

Yarra Junction

181

189

Warracknabeal

196

Willaura

183

Yarram

196

176

Warragul

165

Yarraville

170

194

Yarrawonga

192

Yea

193

184

Williamstown

Upper Ferntree Gully

168, 181

Warrnambool

195

Winchelsea

Vermont

171, 178

Wattle Glen

176

Windsor

176, 177

Vermont South

178

Wendouree

183

Wodonga

196

Violet Town

194

Werribee

180

Wonthaggi

184

Wallington

189

West Wodonga

196

Woodend

191

Aged Care Guide

VICTORIA 2021/22

Council (LGA) Reference Index

The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and home care packages in that Local Government Area (commonly referred to as a Council District).

Council District

Page Reference Residential Home Care

Council District

Page Reference Residential Home Care

Council District

Page Reference Residential Home Care

Alpine

183

211-215

Hepburn

189

211-215

Murrindindi

193

211-215

Ararat

183

211-215

Hindmarsh

189

211-215

Nillumbik

176

204-209

Ballarat

183

211-215

Hobsons Bay

165

204-209

Northern Grampians

193

211-215

Banyule

156

204-209

Horsham

190

211-215

Port Phillip

176

204-209

Bass Coast

184

211-215

Hume

Pyrenees

193

211-215

Baw Baw

184

211-215

Indigo

Queenscliffe

193

211-215

Shepparton (Greater)

193

211-215

Bayside

157-158 204-209

Kingston

165-166 204-209 190

211-215

166-167 204-209

Benalla

184

211-215

Knox

168

204-209

South Gippsland

194

211-215

Bendigo (Greater)

185

211-215

Latrobe

190

211-215

Southern Grampians

194

211-215

Boroondara

158-159 204-209

Loddon

190

211-215

Stonnington

177

204-209

Brimbank

159-160 204-209

Macedon Ranges

191

211-215

Strathbogie

194

211-215

169

204-209

Surf Coast

194

211-215

191

211-215

Buloke Campaspe Cardinia

185

211-215

Manningham

186

211-215

Mansfield

160-161 204-209

Swan Hill

195

211-215

Maribyrnong

169-170 204-209

Towong

195

211-215

170-171 204-209

Wangaratta

195

211-215

Casey

161

204-209

Maroondah

Central Goldfields

186

211-215

Melbourne

171

204-209

Warrnambool

195

211-215

Colac-Otway

186

211-215

Melton

171

204-209

Wellington

196

211-215

Corangamite

186

211-215

Mildura

191

211-215

West Wimmera

196

211-215

Dandenong (Greater)

162

204-209

Mitchell

191

211-215

Whitehorse

177-178 204-209

Moira

192

211-215

Whittlesea

178-180 204-209

Darebin East Gippsland Frankston Gannawarra

162-163 204-209 187

211-215

163-164 204-209

Monash

172-173 204-209

Wodonga

196

211-215

Moonee Valley

173-174 204-209

Wyndham

180

204-209

Yarra

180

204-209

Geelong (Greater)

187-189 211-215

Moreland

174-175 204-209

Yarra Ranges

181

204-209

Glen Eira

164-165 204-209

Mornington Peninsula

175-176 204-209

Yarriambiack

196

211-215

187

211-215

Moorabool

192

211-215

Glenelg

189

211-215

Mount Alexander

192

211-215

Golden Plains

189

211-215

Moyne

192

211-215

VICTORIA 2021/22

AgedCareGuide.com.au

How to read the residential tables

If you also use

www.AgedCareGuide.com.au

then this number is the unique identifier

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial ist P Tran a sitio lliative n Care Ca Cult ura re Bed lly S s Ret irem pecific ent Livi ng O nsit e

Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name

Notes

PHONE (03)

155

ABC Council

DPS Advertisement Web Page Reference ID

If service providers have an advertisement the page number of the advert is listed here in red.

Suburb 1234 Facility name

123 Sample Rd

P 91 50

1234 5678

C D TF

61 10001

There are also special notes for some service providers in black.

Home/Facility details

Home/Facility contact information

Special notes

Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.

s W C D T F b g H

Booked Respite Beds

Extra Services

Pets on Premises

Secure Dementia Unit

Secure Garden

Specialist Palliative Care

Transition Care Beds

Culturally Specific

Retirement Living Onsite

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Service (ACAS) is required.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Culturally Specific — Care services catering to the needs of those from non-English speaking or culturally and linguistically diverse backgrounds. Seldom exclusive, for example, all people are welcome. The home has special knowledge of the referenced culture or group.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia. Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Residential aged care homes Metropolitan Melbourne

Aged Care Guide

VICTORIA 2021/22

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs BANYULE PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

156

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

BANYULE Council Bundoora 3083 Ian Brand Nursing Home

1231 Plenty Rd

9495 3188

Merv Irvine Nursing Home

1231 Plenty Rd

9495 3240

Vasey RSL Care Bundoora

5 Tower Ave

9466 9615

VMCH Bundoora Aged Care

1424-1428 Plenty Rd

1300 698 624

Bupa Greensborough

264 Diamond Creek Rd

1800 718 348

Deloraine Aged Care

14-18 Adeline St

9433 3444

Grace Villa, Greensborough

Unit 4, 25-33 Grimshaw St

8432 5199

Trinity Manor Greensborough

226-230 Elder St

9091 5200

30 30 12 90 90 91 50

Greensborough 3088

Heidelberg 3084

90 64 38 s 91 63 s 112 112 s

C C

Benetas The Views at Heidelberg

2-6 Lower Plenty Rd

Iris Grange SRS

569 Upper Heidelberg Rd

9458 1311

103 103 s P 43 41 s

413-415 Waterdale Rd

9455 0000

45 45

1300 236 382

Heidelberg West 3081 Estia Health Heidelberg

Ivanhoe 3079 BlueCross Ivanhoe

250 Waterdale Rd

Vasey RSL Care Ivanhoe

63 Edwin St

9457 5933

Chatsworth Terrace SRS

430-432 Main Rd

9439 4013

Japara Lower Plenty Garden Views

390 Main Rd

9430 2400

Lower Plenty 3093

P 46 45 90 90

50 Braidhill Rd

13 22 72

118 Somers Ave

1300 998 100

Assisi Aged Care

230 Rosanna Rd

9455 1199

Japara Rosanna Views

269-271 Lower Plenty Rd

9457 7144

Leith Pk Retirement Living - St Helena

339 St Helena Rd

9433 1100

Liscombe House

339 St Helena Rd

9433 1100

Note: 1. Services for residents with mental health illnesses & degenerative neurological diseases

PERMANENT& RESPITE CARE

Note 1

160D 16340 5 16278 61 16328 96D 22210

Note 2

59, 128D, OBC 16321 65, 69 16323 19341

See SRS table on pages 198-199

112 17963

D TF b g C TF

TF D TF

2. See SRS table on pages 198-199; CALD

18960 192D 15612

150 142 s 96 76 s

s s

88 16212

109 16324

T TF

81 75 81 73

NESB

D TF D TF C

18646 65, 69 15609

124 124 s 69 30

Rosanna 3084

St Helena 3088

17709

TF b

Macleod 3085 Baptcare Strathalan Community

TF TF D TF C D TF

178 178 s 50 50 s

1300 133 414

Regis Macleod

TF TF C D TF C D TF

16446 Note 3

52-53 16448

Italian

16320 112 16195

38849 16297

3. Dementia care available

Trinity Manor Greensborough www.trinitycare.com.au 226-230 Elder Street, Greensborough T: 9091 5200 (option 1)

Serving the community for over 40 years

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

VICTORIA 2021/22

AgedCareGuide.com.au P

BAYSIDE PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

157

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

BAYSIDE Council Brighton 3186 Arcare Brighton

58 Cochrane St

BlueCross Sheridan Hall Brighton

10 Marion St

Hamble Court SRS

108 Martin St

Japara Elanora

7 Mair St

Montclaire Aged Care

18 Montclair Ave

Regis Brighton

161 Male St

Vasey RSL Care Brighton

21 Downes Ave

61 1300 133 414 24 9596 2400 P 29 9599 4000 142 9596 8858 40 1300 998 100 65 9596 7485 40 1300 272 273

Brighton East 3187 Mayflower Brighton Aged Care

7 Centre Rd

9591 1100

Princeton View Aged Care

29 Heathfield Rd

8591 0200

Sunnyhurst Gardens Dis Care Brighton

29-31 Union St

9596 4040

Vasey RSL Care Brighton East

709-723 Hawthorn Rd

9519 3400

150 128 P 22 128

Cheltenham 3192 Allambee Nursing Home Arcare Cheltenham BlueCross Autumdale Cheltenham Manor Eastwood Hostel St James Terrace SRS

35 161A Centre Dandenong Rd 1300 272 273 90 13 Eagland Rd 1300 133 414 45 10-12 Bendigo St 9584 1111 153 400 Warrigal Rd 9265 1002 60 296 Warrigal Rd 9583 9999 P 54 400 Warrigal Rd

9265 1155

61 s W TF g 24 s W TF See SRS table on pages 198-199 29 s 111 s D TF 39 C TF 65 TF 40 s

German, Latvian

59, 128D, OBC 19004 16131 112 16473 92-93 16178 52-53 16234

150 s 128 22 s 128 s

D TF TF CD D TF

9 90 45 s 153 W 58 s

TF TF TF TF T

IFC-1 16469

65, 69 16432 15532

H g g

92-93 18644 Note 1

16129 65, 69 19948 18648

German, Greek Note 2

IFC-1 16430 59, 128D, OBC 15567 84 15569 16456 15599

See SRS table on pages 198-199

Hampton 3188 Hampton House SRS

158 Ludstone St

9598 6611

Raynes Park Court SRS

455 Bluff Rd

9533 1111

12 Maxflo Ct

1300 096 971

P 40 27 P 38 38

s s

60 9

Highett 3190 Menarock LIFE Highett

Note: 1. See SRS table on pages 198-199; Asian, Australian, Indian, Italian, Jewish, Sri Lankan

 Residential Aged Care  Respite Care   Home Care  Ex-Service Accommodation 

Note 1

18359

Note 1

19890 193D 16472

2. Weekly activities program and organised outings

Find out more: 1300 602 108 E: info@vaseyrslcare.org.au W: www.vaseyrslcare.org.au

We travel the journey together Facility Locations:

C helten ham MANOR

This quality facility offers a home-like environment with landscaped and courtyard gardens. Tasteful interior décor adds to the warm comfortable ambience of the living environment.

(03) 9584 1111 cheltenhammanor.com.au

Aged Care Guide

VICTORIA 2021/22

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs BAYSIDE continued to BOROONDARA PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

158

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

BAYSIDE Council continued Sandringham 3191 Abberfield Aged Care Facility

378 Bluff Rd

9559 4900

BlueCross Karinya Grove

3 Aberdeen Rd

Fairway Bayside Aged Care

195 Bluff Rd

9599 4199

Mercy Place Fernhill

18-22 Fernhill Rd North

9291 8000

Regis Sandringham

37 Bay Rd

1300 133 414

1300 998 100

140 84 65 120 58

140 64 s 65 120 s 56

TF D TF C D TF D TF

15573 59, 128D, OBC 18666 15560 75 15542 52-53 16193

BlueCross offers personalised care in your home or one of our 32 residences across Melbourne including Sandringham and Cheltenham.

1300 133 414 bluecross.com.au BOROONDARA Council Ashburton 3147 Iris Manor

264 High St

Rosewood Gardens Aged & Disability Care 436 Warrigal Rd Samarinda Ashburton Aged Services

286 High St

P 60 60 9886 0005 P 45 45 1300 591 464 90 90

s s s

P 40 77 1300 698 624 17 1300 698 624 89

s s

9813 8566

Balwyn 3103 The Connault Luxury Aged Care Living

41-45 Yarrbat Ave

Trinity Manor Balwyn

8-14 Pretoria St

VMCH Justin Villa

2 Caravan St

VMCH St Catherine's

1 Clayton Rd

9830 1466

9091 5200

30 77 17 89

Balwyn North 3104 1100 Burke Rd

9859 9541

120 104 s

Baptcare Hedley Sutton Community

19 Canterbury Rd

13 22 78

Benetas Broughton Hall

2 Berwick St

1300 236 382

BlueCross The Gables

629 Riversdale Rd

1300 133 414

Camberwell Green Aged Care

12-14 Hunter Rd

9888 6133

Lynden Aged Care

49 Lynden St

9809 7000

Menarock LIFE Camberwell

15 Cornell St

1300 096 971

Nazareth House Camberwell

16 Cornell St

9830 5022

100 65 92 45 102 75 100 60

Eva Tilley Memorial Home

Camberwell 3124

D D TF

C F C D TF F F

g g

Note 1

16185

Note 2

16125 16381

SL also available Note 3

160D 16344 160D 16309

D TF

16349

100 s H TF 109 65 C D TF 59, 128D, OBC 92 s C TF b 92-93 43 C TF 82 H W TF 53 s C D T F g Chinese, European 193D 97D 70 D F 52-53 60 F

Regis Shenley Manor 440 Camberwell Rd 1300 998 100 T Uniting AgeWell Camberwell 8 Joffre St 9809 1558 61 46 Community Condare Ct s C D TF H Note: 1. See SRS table on pages 198-199; CALD, NESB 2. See SRS table on pages 198-199; CALD, Greek, Italian 3. Facility specifically for retired Catholic Priests

PERMANENT& RESPITE CARE

33D 16005 96D 16307

16345 16368 17929 20854 16312 18304 16352 16370

18-19 16351

Trinity Manor Balwyn www.trinitycare.com.au 8-14 Pretoria Street, Balwyn T: 9091 5200 (option 1)

Serving the community for over 40 years

VICTORIA 2021/22

AgedCareGuide.com.au

BOROONDARA continued to BRIMBANK PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

159

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

BOROONDARA Council continued Camberwell East 3126 2A Warburton Rd

1300 133 414

64 64

27 Shierlaw Ave

8809 4000

175 175

9-15 Kent St

8573 4812

138

Hawthorn Grange

7-9 Hunter St

9819 5423

Hawthorn's Victoria Gardens

1 New St

9819 6941

BlueCross The Mews

Canterbury 3126 Faversham House

C D TF b D TF

Glen Iris 3146 mecwacare Noel Miller Centre

8840 2700

P 54 54 s P 31 27 s 120 120

Hawthorn East 3123 9804 0410

30 12 92 92

Auburn House

98-100 Camberwell Rd

St Vincent's Care Services Hawthorn

4 King St

1800 778 767

Baptcare Karana Community

55 Walpole St

BlueCross Highgrove

79 Stevenson St

Kew Gardens Aged Care

22-24 Gellibrand St

Kew SRS/SRF

48 Sackville St

Parkland Close Supportive Care Home

10-14 Childers St

Prague House

253 Cotham Rd

93 1300 133 414 49 9261 8600 100 7014 9575 P 51 9853 3330 P 25 9231 8600 45

Arcare Surrey Hills

18 Florence Rd

1300 272 273

BlueCross Broughtonlea

9-17 Broughton Rd

1300 133 414

Kew 3101 13 22 78

Surrey Hills 3127

76, 105 16353

C D TF

Hawthorn 3122

Uniting AgeWell Hawthorn Community 27-29 Wattle Rd

59, 128D, OBC 15603

9, 94 15583

See SRS table on pages 198-199

15681

See SRS table on pages 198-199

15696

D TF

18-19 38409

D TF TF

18650 11 16311

87 s C T H 49 s TF 100 W TF See SRS table on pages 198-199 44 s 8 s C See SRS table on pages 198-199 45 C

51 51 97 97

16343 59, 128D, OBC 18934 19044 62165 18762 16382 IFC-1 21326

F TF

59, 128D, OBC 15987

Live well with choice and peace of mind Home Care I Residential Care I Independent Living 1300 783 435

unitingagewell.org

BlueCross offers personalised care in your home or one of our 32 residences across Melbourne including Camberwell, East Camberwell and Oakleigh South.

1300 133 414 bluecross.com.au BRIMBANK Council Ardeer 3022 Estia Health Ardeer

30 North St

Note 1

192D 16557

Note 2

20883

102 102 s

C D TF

9360 4552

55 15

7378 8188

60 60

9367 8055

Cairnlea 3023 Mekong Cairnlea Vietnamese Aged Care 133 Cairnlea Dr

Delahey 3037 Kalyna Care

344 Taylors Rd

Note: 1. Croatian, Filipino, German, Greek, Maltese, Polish, Vietnamese

2. Vietnamese; Dementia care available

g H Slavic, Ukrainian

16552

Aged Care Guide

VICTORIA 2021/22

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs BRIMBANK continued to CARDINIA PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

160

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

BRIMBANK Council continued Keilor Downs 3038 Estia Health Keilor

2-6 Copernicus Way

9367 1011

Rosary Home

138-150 Odessa Ave

9367 7722

Cyril Jewell House

68 Hassett Cr

9331 6581

Edenvale Manor Aged Care

188A Sterling Dr

9337 7343

Holloway Aged Care Services

1 Rotary Dr

9331 2733

Mekong Keilor East Vietnamese AC

8 Trott Pl

9331 5366

28-32 Magnolia St

9680 3311

46 50 50

Keilor East 3033 45 58 70 65

13 52 48 2

St Albans 3021 Doutta Galla Grantham Green

Fronditha Care St Albans Res Aged Care 181 Furlong Rd

9365 4300

44 44 60 60

Sunshine 3020

16514

g CALD, NESB g H Greek

62 16494

TF C D TF TF TF

CALD, NESB

62 15606

TF D TF

Note 3

77 16560

Greek, Maltese

TF D TF D TF D TF

g g

Note 4

IFC-1 15682

Note 5

IFC-1 16168

1300 698 624 9312 3111

65 23

Cumberland Manor Res Aged Care

25-27 Wiltshire St

9311 7079

VMCH St Bernadette's

17 Park Dr 2 Killara St

Sunshine North 3020

Sunshine West 3020 Hope Aged Care Sunshine

Sydenham 3037 Arcare Hillside

50 Community Hub

1300 272 273

Arcare Sydenham

31 Trickey Ave

1300 272 273

Royal Freemasons Springtime Sydenham 41 Manchester Dr Water Gardens

352 Sydenham Rd

1300 176 925 8358 1300

70 120 50 137

Note 2

Vietnamese

s s

9680 3311

16517

74 42 96 94

1300 133 414

192D 16532

40 Anderson Rd 6-8 Killara St

Note 1

TF C TF C TF D TF

90 90 62 62

BlueCross Western Gardens Doutta Galla Woornack

TF TF

70 120 4 137

16478 16479 16509

16556 59, 128D, OBC 16081

160D 16596 16559

16566 99, 179 19897

Cumberland Manor takes pride in maintaining a homely environment and delivering the highest quality care with our own personalised care approach. Fully trained, qualified, committed and dedicated staff that provide safe and quality care 24 hours. We believe in cultural diversity and have strong community links with religious and ethnic organisations.

25-27 Wiltshire Street, Sunshine North VIC 3020

T: (03) 9311 7079 Cumberland Manor strip 2021.indd CARDINIA Council

E: info@cumberlandmanor.com.au www.cumberlandmanor.com.au

2/7/21 1:48 pm

Beaconsfield Upper 3808 Menarock LIFE Upper Beaconsfield

3-9 Salisbury Rd

1300 096 971

60 35

C D TF

22 A'Beckett Rd

5629 6096

58 57

C D TF

235 Rossiter Rd

5997 9679

60 44

C D TF b

Bunyip 3815 Hillview Bunyip Aged Care

Koo Wee Rup 3981 KRHS Westernport NH & Killara Hostel

Note: 1. Arabic, Bosnian, Croatian, Italian, Maltese, Vietnamese 2. Services for residents with mental health issues & degenerative neurological diseases 3. Croatian, Filipino, Italian, Macedonian, Maltese, Polish, Serbian; Dementia care available

193D 16625 16390

H Note 6

16503

4. Dutch, German, Italian, Maltese 5. Croatian, Egyptian, German, Italian, Macedonian, Maltese 6. National Carer Respite Program offered

Residential Aged Care

Now mum’s receiving care, she’s improving every day.

When it comes to aged care at VMCH, we are guided by you. There’s no one size fits all approach here! Everything from our exceptional care, nutritious and tasty meals, motivating lifestyle programs and pastoral care services are tailored to your needs and preferences.

1300 698 624

vmch.com.au

There is a personal touch that shines through in everything MACG does. We provide quality care, in a homelike environment that is welcoming, warm and unique to MACG.

varied lifestyle which is designed for socialising, stimulation and wellbeing.

We offer family owned and operated aged care homes, where our residents enjoy a rich and

Management and staff are highly skilled professionals passionate about providing outstanding permanent, respite, palliative and complex care with a relationship focused approach.

Hughesdale

Narre Warren

Parkdale

Traralgon

Oaklea Hall (03) 9569 0988

Casey Aged Care (03) 9705 4200

Parkdale Aged Care (03) 9580 0499

Traralgon Aged Care (03) 5176 0759

Narre Warren South

Coburg North

Carrum Downs

Boronia

Casey Manor (03) 9703 0188

Northern Gardens (03) 9350 5033

Carrum Downs Aged Care (03) 9784 2800

Boronia Residential Aged Care (03) 9762 1877

VICTORIA 2021/22

AgedCareGuide.com.au P

CARDINIA continued to CASEY PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

161

1st time user? See page 155

DPS Advertisement Web Page Reference ID

CARDINIA Council continued Pakenham 3810 90 90 s 104 104 s 90 90 s

D TF D TF F

1300 698 624

140 56 120 120 s 76 76

D TF D TF C D TF

1800 543 384

116 116

1 Residence Dr

5995 5693

120 120

2A Chestnut Rd

9554 1200

100 60

CDT

55 Heatherton Rd

9706 2188

120 120 s

Menarock LIFE Pakenham

11 McGregor Rd

1300 096 971

Millhaven Lodge

54-64 Princes Hwy

VMCH Shanagolden Aged Care

153-177 Webster Way

1300 698 624

CraigCare Berwick

21-25 Parkhill Dr

0416 304 711

Melville Grange

80 Melville Park Dr

9768 9599

VMCH Berwick Aged Care

89-93 Avebury Dr 135 Duff St

5943 3000

CASEY Council

193D 19006

H Private respite available 160D H

15576 20555

Berwick 3806

Cranbourne 3977 Lifeview Willow Wood

Cranbourne East 3977 Langford Grange

Endeavour Hills 3802 Japara Viewhills Manor

Hallam 3803 Berwick House SRS Coptic Village Hostel Homewood Japara Hallam

P 27 18 St Kyrillos Pl 9796 3018 44 8 Young Rd 0498 058 957 120 47-49 Belgrave-Hallam Rd 9703 2322 60 21 Kays Ave

9703 1214

Junction Village 3977 Regis Cranbourne

18 Sherwood Rd

72 15678 160D 16502

149 60

19015

CALD

15699 Arabic CALD

D TF C D TF

18558

8903 3200

Mercy Place Lynbrook

500 Evans Rd

8768 6100

82 82 96 96

300 Golf Links Rd

9705 4200

146 66

D TF

359 Narre Warren North Rd 1800 718 348 381-403 Narre Warren 9796 9166 North Rd

120 100

TF TF

445 Ormond Rd

45 45

g H Note 3

Narre Warren North 3804 Bupa Berwick Japara St Judes

Narre Warren South 3805 Casey Manor

Note: 1. ATSI, Eastern European, European, Greek, LGBTIQ, Western European

9703 0188

90 76

112 16414 52-53 16392

42 Olive Rd

Casey Aged Care

16395 70 15945

Lynbrook Park Aged Care

Narre Warren 3805

112 16208

D TF

Lynbrook 3975

s s

102, 145 18513 72 16033

See SRS table on pages 198-199 6 s 44 TF g 120 s WC D T b 2 CD F g

1300 998 100

Note 1

D TF

Doveton 3177 Chestnut Gardens Aged Care

16423

2. CALD; Day respite program available

75 18309

Note 2

161D 18610 5 15957

CALD

112 17965 161D 15946

3. CALD; Dementia care available

Aged Care Guide

VICTORIA 2021/22

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs DANDENONG (GREATER) to DAREBIN PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

162

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

DANDENONG (GREATER) Council Dandenong 3175 Estia Health Dandenong

147-151 David St

9792 4322

Eunice Seddon

32 Potter St

9034 4824

Japara Scottvale

71 Scott St

9791 3088

Mayfair Lodge SRS

80 Stud Rd

9792 4604

Mercy Place Dandenong

82 McCrae St

9791 2777

Rosewood Downs SRS

24 Railway Pde

9701 3234

Outlook Gardens Aged Care Facility

504 Police Rd

9795 7566

Regis Dandenong North

5 Bakers Rd

1300 998 100

Arcare Keysborough

85 Stanley Rd

1300 272 273

Estia Health Keysborough

15 Stanley Rd

8788 2700

60 60 110 P 44 120 P 72

Dandenong North 3175

36 s 60 s 64 s 44 s 120 s 48 s

95 95 171 24

Belvedere Aged Care

41-43 Fintonia Rd

Fermont Lodge SRS

29-31 Fintonia Rd

Galilee SRS

382-384 Princes Hwy

Noble Gardens

55 Thomas St

Noble Manor

33 Frank St

Noble Park Lodge

3 Noble St

Royal Freemasons Darvall Lodge

521 Princes Hwy

Uniting AgeWell Noble Park Community 1312 Heatherton Rd Yarraman Nursing Home

22B Yarraman Rd

60 9546 3322 P 31 9794 6881 P 21 8514 1888 130 8514 1400 160 1800 642 273 108 1300 176 925 60 9554 0700 68 9265 7999 30 9574 1355

18 Villa Rd

8513 5510

Japara Springvale

340-344 Springvale Rd

9546 6133

Japara Kingston Gardens

201 Clarke Rd

9549 5333

Mercy Place Springvale

472 Springvale Rd

9548 4545

D TF

CALD

75 16466

Note 1

199 17975

D TF C TF sW

98 98 73 2

15526 Italian, Maltese

52-53 15949

Note 2

IFC-1 19895 192D 17967

56 16467 18752

See SRS table on pages 198-199

Springvale South 3172

72 72 42 42

s s

P 27 11 45 45

s s

DAREBIN Council

TF TF

C C

TF TF

112 15979 18760

See SRS table on pages 198-199 10 s 130 s CDT 160 s WC D T 108 g Note 3 34 TF 68 D TF 3

Springvale 3171 Lexington Gardens Aged Care

D TF

D TF D TF

Keysborough 3173

Noble Park 3174

19828 CALD

See SRS table on pages 198-199

91 91 62 58

192D 16458

18755 70 15594 70 18455 21673 16462 18-19 16400 18649 92-93 16011

Note 4

112 16404

CALD

112 15525 75 16274

Alphington 3078 Arnica Lodge

12-14 Como St

9497 2027

Chronos Care Alphington Aged Care

9-11 Old Heidelberg Rd

9499 8522

Note: 1. See SRS table on pages 198-199; Services for DVA and TAC clients included 2. Greek, Indian, Italian, Sri Lankan 3. Indian; New facility due for completion approx late 2022

Note 5

19799 15661

4. CALD, Cambodian, Chinese, Vietnamese 5. See SRS table on pages 198-199; Also cater for younger adults with mental health issues and/or disabilities

Permanent and Respite care 41- 43 Fintonia Road, Noble Park, Victoria Phone (03) 9574 1355 belvedere.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

VICTORIA 2021/22

AgedCareGuide.com.au P

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs DAREBIN continued to FRANKSTON

Notes

PHONE (03)

163

1st time user? See page 155

DPS Advertisement Web Page Reference ID

DAREBIN Council continued Northcote 3070 Aveo Veronica Gardens BlueCross Westgarth St Joseph's Home Northcote

25 Veronica St 121-127 Westgarth St 112B St Georges Rd

8573 8288 P 61 61 1300 133 414 80 80 9489 8444 51 51

s s

Preston 3072 BlueCross Hilltop 7-17 Montague St Darebin Lodge Supported Res Services 116-118 Tyler St Uniting AgeWell Preston Community 78 Bruce St

1300 133 414 92 69 s 9471 0190 P 31 10 s 9658 5400 104 104

See SRS table on pages 198-199

C D TF b C TF

Cnr Plenty & Gremel Rds 1 Aberdeen St 65A Glasgow Ave 56 Elliot St 15 Tunaley Pde 17-21 Ashley St 33-47 Blake St

1300 272 273 9469 7555 9469 5555 9460 2480 8414 6000 9469 1600 8470 9888

Thornbury 3071 Fronditha Care Thornbury RAC Medina Manor Aged Care St Paul's Hostel

335 Station St 200A Smith St 15-17 Strettle St

9495 2300 9290 6400 9484 9488

69 129 104 110 96 63 135

69 109 s 104 s 110 96 s 61 s 133 s

C D TF b

16084 59, 128D, OBC 18634 Dementia care available 16375

Note 1

Reservoir 3073 Arcare Reservoir Aurrum Aged Care Reservoir Embracia Reservoir Mayflower Reservoir Aged Care Mercy Place Keon Park (Reservoir) The Ashley Aged Care Twin Parks Aged Care Centre

59, 128D, OBC 16339 16161 18-19 38410

F g Croatian, Italian D T F g Note 2 C D T F g European, Italian T F g Note 3 D TF H D TF C T F b g H CALD C

120 120 44 44 60 60 s

D TF D TF D TF

Greek

IFC-1 16358 15972 71, 82 16200 16449 75 20280 16318 16301 16300 92-93 16295 16363

BlueCross offers personalised care in your home or one of our 32 residences across Melbourne including Preston and Thornbury.

1300 133 414 bluecross.com.au

Embracia Reservoir

Where style, care and comfort reside 65A Glasgow Avenue, Reservoir www.embraciavic.com.au 03 9469 5555

FRANKSTON Council Carrum Downs 3201 Avondrust Lodge Carrum Downs Aged Care Carrum Downs Nursing Home

1105 Frankston-Dandenong Rd 9788 9020 80 William Rd 9428 2800 1135 Frankston-Dandenong Rd 1300 375 287

72 72 50 48 60

C D T F g H CALD Dementia care available 161D D TF TF b H

Note: 1. See SRS table on pages 198-199; Services for residents with acquired brain injuries, intellectual disabilities or substance issues 2. Greek, Italian, Macedonian, Serbian

16399 16470 16189

3. CALD, Eastern European, Greek, Italian, Macedonian, Slavic

We travel the journey together Facility Locations:

Aged Care Guide

VICTORIA 2021/22

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs FRANKSTON continued to GLEN EIRA PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

164

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

FRANKSTON Council continued Carrum Downs 3201 continued Japara Bayview Japara Sandhurst

1295 Frankston-Dandenong Rd 9775 1419 20 Herbert Rd 9782 0171

90 90 30 30

TF TF

Frankston 3199 Angus Martin House

382-384 Nepean Hwy

Benetas St Paul's Terrace

2B Towerhill Rd

Carinya Residential Aged Care

125 Golf Links Rd

Frankston Nursing Home

8-12 Nolan St

Regis Frankston

93 Ashleigh Ave

P 45 1300 236 382 80 9783 7277 30 1300 375 287 51 1300 998 100 106 9034 4824

39 80 6 51 88

Frankston North 3200 180 180 s

CDT

Baptcare Peninsula View Community

24-28 Moorooduc Hwy

13 22 78

Vasey RSL Care Frankston South

85 Overport Rd

9787 2844

Village Baxter Manor

8 Robinsons Rd

5971 1349

Village Baxter The Lodge

8 Robinsons Rd

5971 1349

106 120 64 60

96 s 120 s 62 60

TF C D TF D TF T

74 Potts Rd

8329 3100

144 144 s

D TF

Frankston South 3199

Langwarrin 3910 Langwarrin Community Aged Care

 Residential Aged Care  Respite Care   Home Care  Ex-Service Accommodation 

109 21206

F D F TF b D TF b

8779 1700

112 16468 112 15679 15667

See SRS table on pages 198-199

23 Forest Dr

Forest Lodge

CALD CALD

g g

Note 1

16420 16009 52-53 16496 70 18696 16411 65, 69 16416 16398

16383 62010

Find out more: 1300 602 108 E: info@vaseyrslcare.org.au W: www.vaseyrslcare.org.au

GLEN EIRA Council Bentleigh 3204 34-36 Clairmont Ave

9557 2888

45 45

Mooraleigh Hostel

748 Centre Rd

8572 4800

Warrawee Community

854A Centre Rd

9570 2211

29 16 90 90

T TF

Estia Health Bentleigh

Bentleigh East 3165

Carnegie 3163 Arcare Carnegie

47 Rosanna St

Finchley Court

1168 Dandenong Rd

Glenhuntly Terrace SRS

164 Grange Rd

Caulfield 3162 Caulfield Manor SRS

1019 Glenhuntly Rd

Gary Smorgon House

4-8 Freeman St

HammondCare Caulfield RC

294 Kooyong Rd

HammondCare Montgomery

294 Kooyong Rd

HammondCare Namarra

294 Kooyong Rd

Note: 1. Psychogeriatric specific services 2. Greek, Italian, South African

118 118 9569 6699 P 20 20 s 0438 315 798 P 48 6 s

D TF

1300 272 273

192D 16444 Note 1

16182 144 16176

Note 2

IFC-1 18635

See SRS table on pages 198-199

18501

See SRS table on pages 198-199

16147

P 30 30 s C g 9209 1111 120 120 s g W DT 1800 776 112 92 TF b 1800 990 414 30 30 D TF 1800 990 414 30 D F 9569 2600

Note 3

16034

Jewish

19343 17953 15952

Note 4

16169

3. See SRS table on pages 198-199; European, Jewish 4. Residents with behavioural/psychological dementia symptoms & related organic brain illnesses

VICTORIA 2021/22

AgedCareGuide.com.au P

GLEN EIRA continued to HUME PHONE (03)

s W C DT F b gH

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

165

1st time user? See page 155

DPS Advertisement Web Page Reference ID

GLEN EIRA Council continued Caulfield North 3161

TF C T TF W D TF TF

g g

Jewish

127 125 s

C D TF

Greek, Italian, Jewish

9524 2111

45 45 70 70

509 Kooyong Rd

9596 6922

P 30 24

231 McKinnon Rd

9576 7922

130 130

92-93 16294

Brimlea Aged Care

21 Railway Pde

8564 1060

6 Ames Ave

9568 0199

TF TF

15663

Rosstown Community

90 70 53 53

Allanvale Private Nursing Home

38 Ascot St South

9369 4122

Benetas St George's

13-19 Howard St

1300 236 382

Estia Health Altona Meadows

297 Queen St

9369 4568

Altona Gardens Care Community

28-30 Rymill Ct

8325 7600

Marina

385 Blackshaws Rd

8374 6000

mecwacare Squires Place

375-379 Mason St

8573 4812

4 William St

9391 9222

90 40

2 Wintringham Rd

9034 4824

60 60

66 Coleraine St

9309 7562

32 32

15 Mladen Ct

9309 0011

60 60

251 Waterview Blvd

1300 272 273

96 96

D TF

14 South Circular Rd

9338 0111

82 17

C D TF

141 Kooyong Rd

1300 272 273

Benetas Lovell House

389 Alma Rd

1300 236 382

BlueCross Sheridan Hall Caulfield

6 Northcote Ave

1300 133 414

Emmy Monash Aged Care

518-526 Dandenong Rd

8508 9300

mecwacare Jubilee House

52 Northcote Ave

8573 4812

349-351A North Rd

1800 718 348

Graceland Manor

508 Glenhuntly Rd

9528 2623

Victoria by the Park

27 Victoria St

110 40 38 138 41

Note 1

110 s 40 38 s 138 s

Arcare Caulfield

Caulfield South 3162 Bupa Caulfield

Elsternwick 3185

Gardenvale 3185 Caulfield House SRS

McKinnon 3204 Claremont Terrace Aged Care

Murrumbeena 3163

HOBSONS BAY Council

IFC-1 20293 109 16436 59, 128D, OBC 18766 16450 9, 94 38644

TF TF

5 16246 16166 18642 18291

See SRS table on pages 198-199

144 16435

Altona Meadows 3028 51 s 154 154 90 76

Westgate Aged Care Facility

109 16550 192D 16569

62 28 W D TF 190 190 s WC D T 29 F

32D, IBC 16564

HUME Council

70 16567

Greek, Italian

TF b

Williamstown 3016 Wintringham Hostel Williamstown

7 16555

Altona North 3025

Newport 3015

C C

TF T

9, 94 20889 16528 16554

Broadmeadows 3047 Ottoman Village Aged Care

Coolaroo 3048 Estia Health Coolaroo

Craigieburn 3064 Arcare Waterview

Gladstone Park 3043 Hope Aged Care Gladstone Park Note: 1. German, Polish, South African

2. Egyptian, Greek, Italian, Maltese

TF b g

Turkish

15601 192D 15684

Note 2

IFC-1 20251 16490

Aged Care Guide

VICTORIA 2021/22

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs HUME continued to KINGSTON PHONE (03)

s W C DT F b gH

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166

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

HUME Council continued Greenvale 3059

Note 1

16505

Note 2

18645

855 Mickelham Rd

9070 8300

90 90

2-6 Robinson St

9302 4002

32 32

90 Lightwood Cr

9303 6800

63 23

D TF

32D, IBC 16172

3 Wedgewood Rd

9303 6333

132 63

D TF

19898

Japara Goonawarra

19-25 Anderson Rd

9740 8588

Cnr Spavin Dr & Riddell Rd

9218 5200

D TF C TF

112 15978

Riddell Gardens Aged Care

120 60 72

92-93 16083

9, 94 16518

Corpus Christi Community

Jacana 3047 McLellan House Residential Care

Meadow Heights 3048 Meadow Heights Care Community

Roxburgh Park 3064 Moran Roxburgh Park

Sunbury 3429

Westmeadows 3049 Baptcare Brookview Community

130 Dimboola Rd

13 22 78

mecwacare Vincent House

125-135 Kenny St

8573 4812

90 90 30 30

TF T

38-40 Station St

9580 9824

P 30 26

See SRS table on pages 198-199

Bupa Bonbeach

53-59 Broadway

1800 718 348

Japara Bonbeach

440 Station St

96 74 70 12

s s

C D TF D TF

70 70 73 49 45 45

s s

C D TF C TF C TF

20847

KINGSTON Council Aspendale 3195 Sandy Lodge SRS

Bonbeach 3196 9772 7477

Chelsea 3196 BlueCross Chelsea Manor

7-11 Beardsworth Ave

1300 133 414

BlueCross Gardenia

87 Argyle Ave

1300 133 414

Lifeview Argyle Court

81-83 Argyle Ave

1800 543 384

Note: 1. Men only; Specialist facility for marginalised men with addiction or complex health needs/history of homelessness 2. Psychogeriatric specific services

18765 5 16464

CALD

112 16465 59, 128D, OBC 16230 59, 128D, OBC 16453

Note 3

102, 145 16431

3. Dutch, European, Greek, LGBTIQ

BlueCross offers personalised care in your home or one of our 32 residences across Melbourne including Chelsea and Cheltenham.

1300 133 414 bluecross.com.au

VICTORIA 2021/22

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KINGSTON continued PHONE (03)

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

167

Notes

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KINGSTON Council continued Cheltenham 3192 Allambee Nursing Home Arcare Cheltenham BlueCross Autumdale Cheltenham Manor Eastwood Hostel St James Terrace SRS

35 161A Centre Dandenong Rd 1300 272 273 90 13 Eagland Rd 1300 133 414 45 10-12 Bendigo St 9584 1111 153 400 Warrigal Rd 9265 1002 60 296 Warrigal Rd 9583 9999 P 54 400 Warrigal Rd

9265 1155

9 90 45 s 153 W 58 s

TF TF TF TF T

18648

German, Greek

IFC-1 16430 59, 128D, OBC 15567 84 15569 16456 15599

See SRS table on pages 198-199

Clarinda 3169 Benetas - Clarinda on the Park

21-27 Inverness St

1300 236 382

Clarinda on the Park

21-29 Inverness St

9545 5960

90 50 90 56

94 Springs Rd

9239 2100

150 150

617 Lower Dandenong Rd

9551 5676

46 46

10-12 Northcliffe Rd

9772 8505

34 34

12 Maxflo Ct

1300 096 971

60 9

Avonlea Aged Care

3-7 Patty St

9545 4800

Grand Villa Mentone

66-70 Nepean Hwy

9585 0733

Mercy Place Corben

9-15 Brindisi St

9584 9934

Mercy Place Mordialloc

10 Brindisi St

9583 0077

Bayside Aged Care

5 McDonald St

8543 3100

BlueCross Elly Kay

45-51 Elliot St

8586 1400

Mercy Place Nixon

27 Chute St

Clayton South 3169 Fronditha Care Clayton Res Aged Care

TF C D TF

C D TF

Dingley Village 3172 Greenwood Manor

Edithvale 3196 Mercy Place Northcliffe

Highett 3190 Menarock LIFE Highett

Mentone 3194 70 70 P 42 40 46 46 30

s s

9580 4902

1055-1061 Centre Rd

1300 133 414

43-45 Herbert St

9580 0499

Note: 1. See SRS table on pages 198-199; Emergency respite beds available

Gre e nwo o d MANOR

Greek

15524 84 16132

75 15533

193D 16472

92-93 15683

Note 1

D TF TF

15741 75 15570 75 16454

59, 128D, OBC 16463

50 50

TF b

59, 128D, OBC 21080

52 31

Parkdale 3195 Parkdale Aged Care

TF C D TF b C D TF

Oakleigh South 3167 BlueCross Oakleigh

109 16418

Mordialloc 3195 40 90 90 36 36

109 62235

2. CALD; Dementia care available

92-93 15568 75 15522

Note 2

161D 16460

Greenwood Manor offers a home-like environment with landscaped and courtyard gardens. Tasteful refurbished interior décor adds to the warm comfortable ambience of the living environment.

(03) 9551 5676

greenwoodmanor.com.au

Aged Care Guide

VICTORIA 2021/22

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs KNOX PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

168

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

KNOX Council Bayswater 3153 Clarendon Grange

40 Stud Rd

9720 2245

Polish Retirement Home

3 Percival St

9720 3575

Tabulam & Templer Homes for the Aged 31-41 Elizabeth St

8720 1333

47 47 30 29 118 86

Boronia 3155 151 100 s 70 25 48 24

Autumn Aged Care - Clovelly Cottage

16 Stewart St

1300 428 886

Boronia Residential Aged Care

7 Coogee St

9762 1877

Mercy Place Boronia

7-9 Maryville Way

9762 6506

Ferntree Gardens SRS

30 Forest Rd

9752 2170

Glengollan Village

97 Underwood Rd

9758 1093

P 32 24 90 68

428 Scoresby Rd

9763 1421

52 48

1273 Wellington Rd

9752 9455

50 50

18 Le John St

8799 2000

119 119

Ferntree Gully 3156

Knoxfield 3180 Estia Health Knoxfield

s s

TF TF C D TF C

D TF C TF C D TF C D TF

Lysterfield 3156 Isomer Aged Care

Rowville 3178 Homestyle Rowville Manor

Martin Luther Homes AC Facility

67 Mount View Rd

9760 2100 9760 2100

139 P 14

2-6 Edward St

9753 5064

Menarock LIFE Upper Ferntree Gully

14-18 Tarana Ave

1300 096 971

VMCH Willowbrooke Aged Care

9A Willow Rd

1300 698 624

Arpad Aged Care

9 Garrisson Gr

9801 0855

Wantirna Views Care Community

100 Harold St

9847 2500

Adare Care

1405 High Street Rd

9801 7110

Arcare Knox

478 Burwood Hwy

1300 272 273

Arcare Knox - The Lodge

478 Burwood Hwy

1300 272 273

Latvian Aged Care Facility

60 Fraser Cr

9800 2977

Royal Freemasons Centennial Lodge

13 Lewis Rd

1300 176 925

VMCH Wantirna Aged Care

355 Stud Rd

1300 698 624

30 30 45 3 49 48

Wantirna 3152 60 58 120 90

s s

C C

Wantirna South 3152

Note: 1. Austrian, Croatian, German, Hungarian, Latvian, Polish, Russian, Swiss, Ukrainian 2. CALD; Dementia care available 3. See SRS table on pages 198-199; Italian, Maltese

P 45 119 28 54 75 96

110 28 54 s 60 96

16577 89 16361 16604

Note 2

161D 16601 75 16626

g Note 3 g H Italian

15714 16229

Note 4

192D 15564

Note 5

15561

C D TF C TF

Upper Ferntree Gully 3156 Edward Street Nursing Home

g Polish, Russian, Ukrainian g H Note 1

D TF

The Basin 3154 Martin Luther Homes Care Apartments 67 Mount View Rd

72 15553

TF TF TF

72 61582

g H CALD, German g

21894

CALD

16591 193D 16608 160D 16576

T F b g H Hungarian TF

F D TF TF C D TF D TF C D TF

16619

Includes STRC services

g g

Chinese Note 6

g H European, Latvian

15552 32D, IBC 16585 20581 IFC-1 16593 IFC-1 21239 15565 16602 160D 15969

4. CALD, European, Filipino, Italian, Polish 5. Arabic, Bengali, Fijian, Greek, Hindi, Italian, Muslim, Polish, Turkish 6. Dutch, German, Irish, Italian

We travel the journey together Facility Locations:

VICTORIA 2021/22

AgedCareGuide.com.au

MANNINGHAM to MARIBYRNONG PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

169

Notes

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DPS Advertisement Web Page Reference ID

MANNINGHAM Council Doncaster 3108 MannaCare Cassia House

371 Manningham Rd

1300 902 023

MannaCare Doncaster Melaleuca Lodge 383 Manningham Rd

1300 902 023

90 90 60 60

s s

C D TF

150 150 P 23 s 163 163

Doncaster East 3109 Baptcare The Orchards Community

107 Andersons Creek Rd

13 22 78

Doncaster Manor Supported Care Home 52-54 George St

9841 7250

Japara Millward

9841 1600

31 Blackburn Rd

Donvale 3111 Alexandra Gardens SRS

42 Old Warrandyte Rd

Bupa Donvale

296-304 Springvale Rd

Greenview Aged Care

33-37 Mitcham Rd

On Luck Chinese Nursing Home

177-179 Tindals Rd

The Heights

39-41 Mitcham Rd

P 38 1800 718 348 118 8841 0800 85 9844 6000 120 8841 8100 126 9842 9971

34 71

s s

104 126

Nunawading 3131 AdventCare Whitehorse

163-165 Central Rd

9259 2000

Ringwood North 3134 Della dale Aged Care

17 Derwent St

Warrandyte Gardens Care Community

205 Warrandyte Rd

1800 001 717 9844 8000

Templestowe 3106 Arcare Templestowe

75 King St

1300 272 273

BlueCross Silverwood

105 Porter St

1300 133 414

Bupa Templestowe

222 Serpells Rd

1800 718 348

Charlesbrook Aged Care

1 Innisfallen Ave

9814 8200

Emerald Terrace Aged Care

1 Chivers Rd

9846 4900

Menarock LIFE Templestowe

81-85 Porter St

1300 096 971

Newmans on the Park

33 Newmans Rd

9814 8100

117 61 142 71 83 64 109

117 61 s 71 83 64 89

s s s s

78 60 36 50 52 60

Templestowe Lower 3107 BlueCross Ashby

23-31 Ashford St

Fronditha Care Lower Templestowe RAC 11 Omar St Greenslopes Aged Care

236 Greenslopes Dr

Menarock LIFE Lower Templestowe

7 Elberta Ave

Mercy Place Templestowe

16 Herlihys Rd

Templestowe Manor Aged Care

410-418 Thompsons Rd

78 8850 5111 60 9852 1800 P 40 1300 096 971 50 9850 1606 52 9850 8877 60 1300 133 414

s s s

MARIBYRNONG Council

15558

g H Chinese, Greek, Italian

C See SRS table on pages 198-199 C D TF H C C

D TF C D TF WC TF C C C

C C C C

21820 104 20022 112 15669 18627

See SRS table on pages 198-199

T TF D TF WC D T

134 134 s 30 8 107 51

16589

F TF

T TF TF TF TF TF TF

5 16611 92-93 15941 Note 1

15967 70 20254

g H CALD

15555

CALD, NESB

66 16590 32D, IBC 16595 IFC-1 22018 59, 128D, OBC 16221

Note 2

5 20561 16119 16079 193D 16587 18661 59, 128D, OBC 16219

Greek

17964 18305

See SRS table on pages 198-199

TF TF TF

193D 16164

CALD

75 16583 92-93 21042

Footscray 3011 Baptcare Westhaven Community

50 Pickett St

13 22 78

Doutta Galla Footscray

48 Geelong Rd

9680 3311

James Barker House Aged Care Centre

64 Buckley St

9283 4000

Royal Freemasons Footscray Aged Care 25 Mephan St

1300 176 925

Note: 1. Asian, Chinese, Indo-Chinese, Indonesian, Malaysian, Singaporean, Vietnamese 2. Chinese, Greek, Italian, South African

127 88 120 60

127 s 75 s 120 s 6

C TF C D TF C TF D TF

g H Chinese, Vietnamese g CALD, NESB Note 3

CALD, Vietnamese

16529 62 18702 55 16475 16561

3. Servicing socially/financially disadvantaged residents or homeless/at risk of homelessness

Aged Care Guide

VICTORIA 2021/22

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs MARIBYRNONG continued to MAROONDAH PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

170

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

MARIBYRNONG Council continued Kingsville 3012 9680 0400

68 60

C D TF

31 Hampstead Rd

1300 272 273

90 88

C D TF

Note 1

34A Somerville Rd

9680 3311

46 46

CALD, NESB

Ferndale Gardens

229-239 Bayswater Rd

9729 4699

Heritage Gardens

325-329 Canterbury Rd

9722 5800

114 114 121 121

D TF D TF

Uniting AgeWell Kingsville Community 319 Geelong Rd

Maidstone 3012 Arcare Maidstone

Yarraville 3013 Doutta Galla Yarraville Village

MAROONDAH Council

18-19 19901

IFC-1 18636 62 15608

Bayswater North 3153

Croydon 3136 Aveo Mingarra Aged Care

2 Chevalier Dr

BlueCross Tarralla

9 Jackson St

Bupa Croydon

120-124 Maroondah Hwy

Donwood Community Aged Care Services 11-17 Diana St Dorset Lodge SRS

362 Dorset Rd

60 1300 133 414 75 1800 718 348 84 9845 8500 105 9722 8844 P 45 8573 8288

Croydon North 3136 Allbright Manor

31-35 Exeter Rd

9726 0588

Park Lane Croydon

295-299 Maroondah Hwy

9726 1100

Heathmont 3135 Heathmont Lodge

261 Canterbury Rd

Menarock LIFE Heathmont

27-29 The Greenway

60 72 s 37 s 105 s 45 s

P 40 40 s 104 104 s

P 35 35 1300 096 971 47 47 9879 1168

Gracevale Grange SRS

48 Liverpool Rd

9723 9444

Kirkbrae Presbyterian Homes Aged Care 794 Mount Dandenong Rd

9724 5200

Margriet Manor

722 Mount Dandenong Rd

9728 7400

Overbeek Lodge

736 Mount Dandenong Rd

9728 7450

P 45 106 45 55

74 Warrandyte Rd

Estia Health Ringwood

211-217 Wantirna Rd

Olivet Care

7-9 Rupert St

Regis Ringwood

294 Maroondah Hwy

Note: 1. Croatian, German, Greek, Italian, Maltese, Spanish 2. See SRS table on pages 198-199; Asian, Chinese

P 58 9879 5155 169 9131 5500 128 1300 998 100 90 9870 6655

s s s s

CD C TF C D TF C D TF

55 s 169 s 128 s 16

C C D TF D TF TF

Ringwood 3134 Blue Willows Residential Aged Care

C D TF

45 74 45 55

3. See SRS table on pages 198-199 4. Dementia care available

99, 179 15698

D TF TF D TF D TF C Tb

s s

Kilsyth 3137

72 16581

16620

59, 128D, OBC 16073 5 16592

H g

15557 Note 2

16165

Note 2

18279 68 18822 16046

See SRS table on pages 198-199

193D 17970 Note 3

16008

H g H CALD g H CALD

15563

H Note 3

16002

16255 19013

192D 16090 16627

Note 4

52-53 16573

VICTORIA 2021/22

AgedCareGuide.com.au P

MAROONDAH continued to MELTON PHONE (03)

s W C DT F b gH

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

171

1st time user? See page 155

DPS Advertisement Web Page Reference ID

MAROONDAH Council continued Ringwood East 3135 Acacia Gardens

35 Mount Dandenong Rd

9870 0982

Jasmine Lodge

56 Mount Dandenong Rd

9879 3702

RALAC Lionsbrae

29 Everard Rd

9870 7523

Della dale Aged Care

17 Derwent St

1800 001 717

Warrandyte Gardens Care Community

205 Warrandyte Rd

Aged Care designed s g with family mind See SRS tablein on pages 198-199 s C C D TF

P 36 25 P 40 38 69 69

Ringwood North 3134 9844 8000

770 Canterbury Rd

9873 5300

15707 20739

Note 2

15566

At Vermont Aged Care, over 35 years of experience has taught us the importance of time spent with family and friends, and how vital that is for our wellbeing. That’s why most of what we do is designed around bringing people together. Whether it’s a delicious, chef-prepared meal with the family, a trip to the shops with friends, or a touch of pampering at our in-house salon, there’s a range of activities and social events to suit everyone.

30 8 107 51

Vermont 3133 Vermont Aged Care

Note 1

C D TF WC TF

CALD, NESB

66 16590

32D, IBC 16595

With 24/7 nursing, specialist care, and visiting health professionals, you can rest assured that quality care and support is always on hand.

99 79

129D 16360

Aged Care designed with family in mind Call us on (03) 8644 6124 or visit vermontagedcare.com.au to find out more.

Social activities & events

MELBOURNE Council 497 Rathdowne St

9240 7000

162 162

East Melbourne 3002 Mercy Place East Melbourne

D TF

22 Verona Lane

9413 1777

110 98

44 Market St

9680 3311

58 46

8517 5700

110 212 18 90

Melbourne 3004 Montefiore Homes Community Residence 619 St Kilda Rd Royal Freemasons Coppin Centre

45 Moubray St

1300 176 925

Royal Freemasons Coppin Suites

Lvl 3, 45 Moubray St

1300 176 925

Smorgon Family Nursing Home

619 St Kilda Rd

8517 5600

Parkville 3052

15/5/20 12:02 pm

WC D TF s

C D TF

110 s 212 s 18 17 s

Elderly Chinese Home

125-129 Manningham St

9328 4558

1 Willam St

9385 9222

47 47 140 114

TF C D TF

79 Swallow St

9034 4824

35 35

1300 272 273

88 88

8746 3000

60 60

103 103 113 106 s

Port Melbourne 3207

MELTON Council

75 19020 CALD, NESB

T F g Jewish D TF b T D T F g H Jewish

Mercy Place Parkville Wintringham Hostel Port Melbourne

80 20591

Vermont Aged Care_DPS Guide_210x297_F.indd 1

Kensington 3031 Doutta Galla Lynch's Bridge

Quality care & support

Why not book a tour and see for yourself? Call us on (03) 9873 5300 or visit vermontagedcare.com.au to find out more.

Carlton 3053 Rathdowne Place Aged Care

In-house Chefs

Chinese

62 16512 15726 15708 21244 21779 16507 75 18977

16245

Burnside 3023 Arcare Burnside

2 Nicol Ave

D TF

Melton 3337 Willowbrae Melton

116 Centenary Ave

Melton South 3338 Estia Health Melton South

34-42 Brooklyn Rd

9747 5600

Sutton Park Aged Care

126-134 Exford Rd

8099 7700

Note 3

IFC-1 16094

68 16558

C D TF TF

192D 16134

Note: 1. See SRS table on pages 198-199; Armenian, Asian, Dutch, European, French, German, Greek, Italian, Jewish, Singaporean 2. Includes services to homeless people and/or at risk of homelessness

16210

3. Croatian, Italian, Maltese, Polish

Aged Care Guide

VICTORIA 2021/22

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs MONASH PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

172

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

MONASH Council Ashwood 3147 Cabrini Residential Care

54 Queens Pde

9508 3000

Grand Cedar

61-63 High Street Rd

9811 5600

Highwood Court Aged Care

359 Warrigal Rd

8831 0500

Royal Freemasons Elizabeth Gardens

2-8 Elizabeth St

1300 176 925

Trinity Manor Burwood

12-16 Edwards St

9091 5200

90 70 74 74

WC D TF C TF

16120

75 68 38 45 10

TF TF TF

92-93 16117

Burwood 3125

Clayton 3168 Bupa Clayton

12 Burton Ave

1800 718 348

The Alexander Aged Care Centre

1720 Dandenong Rd

0455 551 195

VMCH Corpus Christi Aged Care

80 Clayton Rd

1300 698 624 1300 290 597

155 155 s 90 90 120 120

Glen Waverley 3150 Campbell Place Aged Care

131-141 Coleman Pde

Estia Health Glen Waverley

2B Grace St

9562 5814

Japara The Highbury

684 Highbury Rd

8871 2400

Menarock LIFE Glen Waverley

982 High Street Rd

1300 096 971

Waverley Valley Aged Care

29-33 Chesterville Rd

9887 9111

102 52 60 49 170

102 52 60 2 s 166

4-8 Earlstown Rd

9569 0988

46 46

Hughesdale 3166 Oaklea Hall

C D TF C D TF W TF

450 Waverley Rd

Japara The Regent

35-39 Regent St

Oakern Lodge SRS

14 Bales St

Mulgrave 3170

1300 133 414

Royal Freemasons Monash Gardens

355 Wellington Rd

1300 176 925

VMCH John R Hannah Aged Care

68 Wattle Gr

1300 698 624

90 90 97 97 74 74

Oakleigh 3166

160D 17913

H H

192D 20234

80 16612 112 38308 193D 16570 15709 Note 3

112 39073 18285 Note 4

16629

23A Elizabeth St

9544 8167

110

C D TF

50 50

Note: 1. Also cater for younger persons 2. Asian, Chinese, Eastern European, European, Greek, Hindi, Indian, Indo-Chinese, Irish, Italian, LGBTIQ, Northern European, Turkish, Western European

59, 128D, OBC 19166

160D 15562

C D TF

1300 133 414

161D 16628

134 134 s

Oakleigh South 3167

63 16582

H H

8574 4000

1055-1061 Centre Rd

Note 2

5 19236

D TF TF TF

139 Atherton Rd

Oakleigh East 3166

BlueCross Oakleigh

F C D TF W D TF

96D 16603

Dementia care available

134 134 s W D TF 1800 527 272 105 105 TF 9807 2443 P 12 See SRS table on pages 198-199 s

181 Hansworth St

Estia Health Oakleigh East

Note 1

1300 133 414

BlueCross Hansworth

Churches of Christ in Queensland Oak Towers Aged Care Services

15559

TF TF

Mount Waverley 3149 BlueCross Scotchmans Creek

20882

3. CALD; Dementia care available 4. Dementia care available

TF b

59, 128D, OBC 16074 16618

Greek, Italian

192D 16571 59, 128D, OBC 21080

BlueCross offers personalised care in your home or one of our 32 residences across Melbourne including Mulgrave and Mt Waverley.

1300 133 414 bluecross.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background SL Supported Living SRS Supported Residential Service Ethnic/cultural notes should not imply exclusivity. All facilities are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

VICTORIA 2021/22

AgedCareGuide.com.au P

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs MONASH continued to MOONEE VALLEY

Notes

PHONE (03)

173

1st time user? See page 155

DPS Advertisement Web Page Reference ID

MONASH Council continued Wheelers Hill 3150 9795 9154

161 161 60 60

WC D TF C T F g Note 1 138 138 s D TF b H

Cumberland View Aged Care Living

123-127 Whalley Dr

Lifeview The Willows Nellie Melba Retirement Village Aged Care - Ryman Healthcare Waverley Hill SRS Weary Dunlop Retirement Village Aged Care - Ryman Healthcare

171-175 Jells Rd

1800 543 384

2 Collegium Ave

8513 1900

946-952 Ferntree Gully Rd

9590 0510

P 45 45

242 Jells Rd

8545 1400

82 82

s s

173 16118 102, 145 16024 110 22321

C g Note 2 C D TF b H

19009 110 21121

cumberland view aged care living

MOONEE VALLEY Council Aberfeldie 3040 Aberfeldie Retirement Village Ryman Healthcare

2 Vida St

8317 4800

77 Hurtle St

9370 8288

P 74

H SL also available

Ascot Vale 3032 Victorian Elderly Chinese Hostel

31 31

71 108 161 60

71 s 94 s 161 s 60 s

C TF C D TF C D TF C

120 120 s 103 103 s 54

F D TF TF

Avondale Heights 3034 BlueCross Riverlea

57 Intervale Dr

1300 133 414

Doutta Galla Avondale Heights

120 North Rd

9680 3311

Embracia Moonee Valley

76-86 North Rd

8579 4800

Ron Conn Nursing Home

33 Westminster Dr

9034 4824

Essendon 3040 Arcare Essendon

33 Raleigh St

1300 272 273

Churches of Christ in Queensland Arcadia ACS 120 McCracken St

8378 3300

Trevi Court Aged Care

9374 3500

95 Bulla Rd

Note: 1. Chinese, Greek, LGBTIQ, Sri Lankan, Western European

2. See SRS table on pages 198-199; CALD

Chinese

110 61818 16519

59, 128D, OBC 16243 CALD, NESB

g g

European, Italian

62 16086 71, 82 20253 16085 IFC-1 22019

17902 92-93 16177

Embracia Moonee Valley Aged care that feels like home 76-86 North Rd, Avondale Heights 03 8579 4800 www.embraciavic.com.au

Luxury

Arcare create beautiful 5-star aged care residences for incredible older Australians. Beyond the luxurious interiors, our care model nurtures honest, respectful and consistent relationships with every resident. Call 1300 ARCARE or visit arcare.com.au

174

Aged Care Guide

VICTORIA 2021/22

s W C DT F b gH

PHONE (03)

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

46-48 Royal Ave

9379 3322

P 31 31

McLean Lodge

1 Little Princes St

9034 4824

Royal Freemasons Gregory Lodge

2-58 Newmarket St

21 21 73 61

Vietnamese

16514

CALD, NESB

62 16512

MOONEE VALLEY continued to MORELAND

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

MOONEE VALLEY Council continued Essendon North 3041 Royal Avenue Retirement Lodge

Flemington 3031 1300 176 925

Keilor East 3033

9331 5366

TF C TF C TF D TF

9680 3311

58 46

C D TF

9331 6581

Edenvale Manor Aged Care

188A Sterling Dr

9337 7343

Holloway Aged Care Services

1 Rotary Dr

9331 2733

Mekong Keilor East Vietnamese AC

8 Trott Pl 44 Market St

Kensington 3031 Moonee Ponds 3039 Corandirk House SRS

74A Maribyrnong Rd

CraigCare Moonee Ponds

88 Holmes Rd

Doutta Galla Queens Park

13 The Strand

D TF

13 52 48 2

68 Hassett Cr

Doutta Galla Lynch's Bridge

16513

45 58 70 65

Cyril Jewell House

P 40 19 0416 304 711 138 51 9680 3311 45 45 9326 2000

s C sWC

MORELAND Council

18764

See SRS table on pages 198-199

Chinese, Greek, Italian

16497

Note 1

16478 16479 16509

18565

See SRS table on pages 198-199

TF TF

16003

g H CALD, NESB

62 15595

Brunswick 3056 Boyne Russell House

184 Victoria St

9381 1900

Brunswick Lodge SRS

17 Loyola Ave

9388 0144

Hope Aged Care Brunswick

34 Lux Way

9380 8028

30 P 27 25 s 110 105

5 Parkview Ave

9383 4244

25 23

Aurrum Aged Care Brunswick

17 Egginton St

8378 5400

Benetas Gladswood Lodge

15 Waxman Pde

1300 236 382

60 24 51

Bupa Coburg

24 Sutherland St

1800 718 348

Wintringham Gilgunya

23 Harding St

9034 4824

Anzac Lodge Nursing Home

2-12 Anzac Ave

9353 5000

Northern Gardens

867 Sydney Rd

9350 5033

Regis Fawkner

101F Major Rd

1300 998 100

St Basil's Homes for the Aged

24-36 Lorne St

9358 4444

90 15 150 150 s

217-241 Queens Pde

8638 9100

123 123

Brunswick East 3057 Aboriginal Community Elders Services

Brunswick West 3055

Coburg 3058 75 66 51 51

s s s

Note 1

D TF

Fawkner 3060

Fitzroy North 3068 Clifton Views

Note: 1. Services for residents with mental health issues & degenerative neurological diseases 2. CALD, Italian; Dementia care available

Arabic, Chinese, Greek, Italian 16485

TF b g

ATSI

16498

CALD

16476

TF T

DT D TF TF

109 16521 5 16128

g g

D TF C D TF b g DT

16116

Coburg North 3058 120 90 60 42

18757

See SRS table on pages 198-199

16508

CALD, European, Italian Note 2

87 16484 161D 17966 52-53 16474

Note 3

16491 70 21156

3. Croatian, Greek, Italian, Macedonian, Serbian, Sri Lankan

VICTORIA 2021/22

AgedCareGuide.com.au P

MORELAND cont'd to MORNINGTON PENINSULA PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

175

1st time user? See page 155

DPS Advertisement Web Page Reference ID

MORELAND Council continued Glenroy 3046 Benetas Colton Close

19 York St

BlueCross Glengowrie

54 Box Forest Rd

BlueCross Monterey

858 Pascoe Vale Rd

CraigCare Plumpton Villa Glenroy

7 Lewis St

Glenville Lodge SRS

36 Lytton St

Villa Del Sole Aged Care Residence

73 William St

117 1300 133 414 90 1300 133 414 114 0416 304 711 126 9300 2570 P 36 9953 6666 52

CraigCare Pascoe Vale

1A Virginia St

0416 304 711

Edith Bendall Lodge

11 Park St

9379 0079

140 140 60 15

317A O'Hea St

8102 2400

92 92

5982 1811 5986 4422

60 60 s 129 121 231 196

15 Cool Store Rd

5979 0333

75 49

C D TF

16501

Autumn Aged Care - Bentons Lodge

197 Bentons Rd

5975 4911

752 Esplanade

1300 236 382

mecwacare Park Hill

160 Mornington-Tyabb Rd

Peninsula Grange Aged Care

2 Booker Ave

1300 291 013

Racecourse Grange Aged Care

428 Racecourse Rd

1300 282 604

Uniting AgeWell Andrew Kerr Care

67-69 Tanti Ave

D TF CDT C D TF C TF b C TF b F D TF

20250

Benetas Corowa Court

170 120 69 102 127 117 92

1300 236 382

Pascoe Vale 3044

117 90 s 103 s 126 36 s 52 s

MORNINGTON PENINSULA Council

109 16477 59, 128D, OBC 16126 59, 128D, OBC 16220

C D TF D TF

Pascoe Vale South 3044 Dorothy Impey Home

DT C D TF TF C TF b g

Greek, Italian, Polish

16137

Note 1

16043

Italian

16524 19051 16506

79 15666

Capel Sound 3940 Japara Capel Sands

8-16 Capel Ave

Regis Rosebud

1 Wyuna St

Village Glen AC Residences Capel Sound 34A Balaka St

1300 998 100

TF D TF D TF

Hastings 3915 The Bays Aged Care

Mornington 3931

Village Glen AC Residences Mornington 827-829 Nepean Hwy

8573 4812

5975 6334 5958 6800

122 120 69 102 127 117 s 90

Mount Eliza 3930 Chronos Care Ranelagh Gardens

1 St Johns Lane

9787 5877

Eliza Park SRS

157 Mount Eliza Way

9787 3515

Japara George Vowell

Cnr Cobb Rd & Nepean Hwy

9787 2811

60 60 P 43 10 124 98

Mount Martha 3934 688 Nepean Hwy

0416 304 711

Mornington Bay Care Community

185 Racecourse Rd

5958 6600

Mercy Place Rosebud

12-14 Cairns Ave

5982 9800

Rosebrook Aged Care

441 Waterfall Gully Rd

5982 6200

30 30 90 90

36-40 Weir St

5912 0300

99 99

D TF WC D TF

Rosebud 3939

Rye 3941 Japara Rye Sands

Note: 1. See SRS table on pages 198-199; Servicing residents who are disabled, brain injured & those with psychiatric issues

112 16613 52-53 16426 16419

109 16406 9, 94 16614

H H

80 19906 80 21180 18-19 16424 38590

sWC TF See SRS table on pages 198-199 s s C D TF g

118 51 140 140

CraigCare Mornington

CALD

16232 18787 CALD

112 16415

CALD

16410 32D, IBC 16233

TF D TF

75 16412

112 21921

18315

Aged Care Guide

VICTORIA 2021/22

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

176

MORNINGTON PENINSULA cont'd to PORT PHILLIP PHONE (03)

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

MORNINGTON PENINSULA Council continued Safety Beach 3936 mecwacare Calwell Manor

111 Country Club Dr

Royal Freemasons Mount Martha Valley 130 Country Club Dr

8573 4812 1300 176 925

Shoreham 3916 mecwacare Annie's Court

3905 Frankston-Flinders Rd

8573 4812

43 125 125 s 60

Somerville 3912 Somerville Gardens Care Community

22 Graf Rd

1300 796 353

Tyabb 3913

130 130 s

TF D TF b

9, 94 61615

9, 94 61618

D TF

32D, IBC 16223

16387

30 The Crescent

8432 5199

91 91

C D TF

88 38595

Kerala Manor, Diamond Creek

203 Broad Gully Rd

8432 5199

124 Main Hurstbridge Rd

9438 5710

s s

D TF

88 20901

Kilara House

85 85 P 25 6

11 16337

TF TF D TF C D TF

5 16278

Samkay Health Tyabb

NILLUMBIK Council Diamond Creek 3089

Eltham 3095

43 Diamond St

1800 778 767

126 118

Bupa Greensborough

264 Diamond Creek Rd

1800 718 348

Deloraine Aged Care

14-18 Adeline St

9433 3444

Grace Villa, Greensborough

Unit 4, 25-33 Grimshaw St

8432 5199

Trinity Manor Greensborough

226-230 Elder St

9091 5200

90 64 38 s 91 63 s 112 112 s

321-327 Diamond Creek Rd

9431 9500

120 120

45 Silvan Rd

9718 2267

91 53

18-30 Richardson St

9690 3166

79 Swallow St

9034 4824

35 35

Emerald Hill Residence

203 Napier St

9633 9200

Napier Street Aged Care Services

179 Napier St

9696 9229

146 146 s 62 62 s

101 Grey St

9536 8451

97 97

41 61 61 s 167 136

St Vincent's Care Services Eltham

Greensborough 3088

Plenty 3090 Aurrum Aged Care Plenty

PORT PHILLIP Council

61 16328

NESB

88 16212 96D 22210

D TF

Wattle Glen 3096 Estia Health Wattle Glen

15751

See SRS table on pages 198-199

20249

D TF

Note 1

192D 16327

Greek

15589

Albert Park 3206 South Port Residential Home

Port Melbourne 3207 Wintringham Hostel Port Melbourne

South Melbourne 3205

St Kilda 3182 Sacred Heart Community

Windsor 3181 Bupa Windsor

102-104 Union St

1800 718 348

Estia Health Prahran

241 Dandenong Rd

9533 7855

Japara Central Park

101 Punt Rd

8517 9500

Note: 1. Veteran specific residents

2. Servicing residents with mental health issues and/or at risk of homelessness

16245

C D TF F F

TF TF D TF b

20860 16175 Note 2

16434 5 16201 192D 16258 112 15600

VICTORIA 2021/22

AgedCareGuide.com.au

STONNINGTON to WHITEHORSE PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

177

1st time user? See page 155

DPS Advertisement Web Page Reference ID

STONNINGTON Council Armadale 3143 Regis Armadale

607-613 Dandenong Rd

1300 998 100

83 62

Glen Iris 3146 mecwacare Noel Miller Centre

52-53 19696

9-15 Kent St

8573 4812

138

C D TF

9, 94 15583

1245 Malvern Rd

8573 4812

101

9, 94 19385

Malvern 3144 mecwacare Malvern Centre

D TF

Malvern East 3145 Arcare Malvern East

1997 Malvern Rd

Arcare Nirvana Avenue

78 Nirvana Ave

Arcare Parkview Malvern East

1287 Dandenong Rd

Balmoral House SRS

71-75 Waverley Rd

BlueCross Cresthaven

1A The Avenue

Regis East Malvern

400 Waverley Rd

93 1300 272 273 30 1300 272 273 64 9572 3012 P 21 1300 133 414 103 1300 998 100 149 1300 272 273

Prahran 3181

s s 103 s 107 s

Chomley House

113 Chomley St

9529 8107

mecwacare Trescowthick Centre

70 Charles St

8573 4812

37 28 60 60

33 Lansell Rd

1300 133 414

47 47

Bupa Windsor

102-104 Union St

1800 718 348

Estia Health Prahran

241 Dandenong Rd

9533 7855

Japara Central Park

101 Punt Rd

8517 9500

41 61 61 s 167 136

1100 Burke Rd

9859 9541

Windsor 3181

Note 1

g g g

IFC-1 20296

Italian, South African IFC-1 15587 European

IFC-1 21325 15936

See SRS table on pages 198-199

TF b D TF

59, 128D, OBC 38516 52-53 15585 Note 2

TF TF

Toorak 3142 BlueCross Darnlee

F F TF

9, 94 16433

s C

WHITEHORSE Council

99, 179 16443

59, 128D, OBC 15613

TF TF D TF b

5 16201 192D 16258 112 15600

Balwyn North 3104 Eva Tilley Memorial Home

Blackburn 3130

120 104 s

Blue Bells Crofton House

14 Lithgow Ave

Covenant House SRS

181 Canterbury Rd

Regis Blackburn

40 Central Rd

P 45 43 s 9878 1628 P 24 20 s 1300 998 100 202 148

Regis Alawarra Lodge

220 Middleborough Rd

1300 998 100

Regis Inala Lodge

220 Middleborough Rd

1300 998 100

BlueCross Box Hill

48 Dorking Rd

1300 133 414

Uniting AgeWell Box Hill Community

75 Thames St

9843 2200

9877 1363

Note 3

19041 18726

See SRS table on pages 198-199

52-53 16598

99 99 90 48

DT D TF

52-53 19113

216 216 s 120 120 s

D TF b g D TF

Box Hill 3128

2. Dementia care available

16349

D TF

Blackburn South 3130

Note: 1. Greek, Irish, Polish, South African

D TF

3. See SRS table on pages 198-199

52-53 16599

H CALD

59, 128D, OBC 22295 18-19 15550

BlueCross offers personalised care in your home or one of our 32 residences across Melbourne including Surrey Hills, Vermont South and Box Hill.

Aged Care Guide

VICTORIA 2021/22

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs WHITEHORSE continued to WHITTLESEA PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

178

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

WHITEHORSE Council continued Burwood 3125 Highwood Court Aged Care

359 Warrigal Rd

8831 0500

Royal Freemasons Elizabeth Gardens

2-8 Elizabeth St

1300 176 925

Trinity Manor Burwood

12-16 Edwards St

9091 5200

75 68 38 45 10

336 Blackburn Rd

9886 8777

P 23 5

Northside Res Aged Care Facility Cnr Mahoneys Rd & Burwood Hwy

8804 2732

Uniting AgeWell Strathdon Community 17 Jolimont Rd

9845 3111

30 167 73

401 Elgar Rd

9890 6074

P 23 15

13-25 Strabane Ave

8573 4812

163-165 Central Rd

9259 2000

134 134 s

Burwood East 3151 Burwood Lodge SRS

Forest Hill 3131

Mont Albert Manor

Mont Albert North 3129 mecwacare Simon Price Centre

Surrey Hills 3127 Arcare Surrey Hills

18 Florence Rd

1300 272 273

BlueCross Broughtonlea

9-17 Broughton Rd

1300 133 414

51 51 97 97

770 Canterbury Rd

9873 5300

99 79

BlueCross Livingstone Gardens

39 Livingstone Rd

1300 133 414

Victoria Grange Aged Care

502-514 Burwood Hwy

1300 291 015

Vermont 3133 Vermont Aged Care

Vermont South 3133

Note 2

18979

C D T F g Note 3 C D TF b H

18653

18-19 16594 15968

See SRS table on pages 198-199

TF b

Nunawading 3131 AdventCare Whitehorse

15559 96D 16603

92-93 16117 Note 1

Mont Albert 3127

TF TF TF

D TF

9, 94 16580

g H CALD

15555 IFC-1 21326

F TF

59, 128D, OBC 15987

s C TF Aged Care designed 210 210 swith in mind Cfamily D TF 104 104 TF b H

129D 16360 59, 128D, OBC 16624 80 17811

with family and friends, and how vital that is for our wellbeing. That’s why most of what Trinity spent Manor Burwood we do is designed around bringing people together. Whether it’s a delicious, chef-prepared At Vermont Aged Care, over 35 years of experience has taught us the importance of time

PERMANENT& RESPITE CARE

meal with the family, a trip to the shops with friends, or a touch of pampering at our in-house www.trinitycare.com.au salon, there’s a range of activities and social events to suit everyone.

12-16 Edwards Burwood T: 9091 5200health (option 1) WithStreet, 24/7 nursing, specialist care, and visiting professionals, you can rest assured that quality care and support is always on hand. Serving the community for over 40 years

Aged Care designed with family in mind Call us on (03) 8644 6124 or visit vermontagedcare.com.au to find out more.

Social activities & events

WHITTLESEA Council

Quality care & support

Why not book a tour and see for yourself? Call us on (03) 9873 5300 or visit vermontagedcare.com.au to find out more.

Bundoora 3083 Ian Brand Nursing Home

In-house Chefs

1231 Plenty Rd

9495 3188

Merv Irvine Nursing Home

1231 Plenty Rd

9495 3240

Vasey RSL Care Bundoora

5 Tower Ave

9466 9615

VMCH Bundoora Aged Care

1424-1428 Plenty Rd

Note: 1. Also cater for younger persons 2. See SRS table on pages 198-199; Chinese

1300 698 624

30 30 12 90 90 91 50

TF TF C D TF C D TF

Vermont Aged Care_DPS Guide_210x297_F.indd 1

17709 Note 4

15/5/20 12:02 pm

18646 65, 69 15609 160D 16340

3. CALD; Interim facility for residents with challenging behaviours associated with mental health needs 4. Servicing residents with mental health illnesses & degenerative neurological diseases

VICTORIA 2021/22

AgedCareGuide.com.au P

WHITTLESEA continued PHONE (03)

s W C DT F b gH

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

179

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

WHITTLESEA Council continued Epping 3076 Arcare Civic Manor

7 Civic Dr

Epping Gardens

25 Willandra Dr

9219 8800

Epping Meadows Care Community

202 McDonalds Rd

8405 5200

Estia Health Epping Vic

30 Epping Rd

9408 8564

Grace of Mary Greek Cypriot Hostel

190-200 McDonalds Rd

9408 8169

Green Gables

15 Coulstock St

9401 5555

120 148 123 70 42 55

51 Pinetree Cr

13 22 78

120

Bethel Aged Care

600 Plenty Rd

8467 2222

BlueCross The Boulevard

70 Heaths Ct

1300 133 414

Bupa South Morang

18-22 McGlynn Ave

1800 718 348

Estia Health Plenty Valley

806 Plenty Rd

9404 8000

Estia Health South Morang

879 Plenty Rd

9404 8600

San Carlo Homes for the Aged

970 Plenty Rd

9404 1490

1300 272 273

Lalor 3075 Baptcare Wattlegrove Community

120 s C D TF g 148 TF b 83 WC D TF g 40 s TF g 42 D TF g 55 F g

Note: 1. Croatian, Egyptian, Greek, Italian, Macedonian, Maltese

IFC-1 18282 99, 179 21182

Macedonian Note 2 European, Greek Greek, Italian

32D, IBC 16334 192D 16306 16304 72 17809

61714

121 121 90 84 s

TF C D TF

87 18829

65 67 63 s 119 119 s 136 100 s

Mill Park 3082

South Morang 3752

Note 1

2. Greek, Italian, Macedonian

T TF C D TF b D TF g

59, 128D, OBC 18698 5 16331 192D 15977 192D 18998 Italian

16319

RESPECT & SUPPORT – PASSION – COMMITMENT QUALITY AGED CARE LIVING – HERITAGE CARE Heritage Care is a leading aged care provider in Australia with homes throughout Victoria. We know you deserve the best and we pride ourselves in providing quality care and services for our residents. Our Mission – ‘Strive to be the best at everything we do, to the beneﬁt of our community.’ Our aged care homes are designed and maintained to the highest standards, constantly updated to maintain a contemporary environment for the care, comfort and privacy of all our residents.

CONTACT US FOR A FRIENDLY DISCUSSION Suite 1.03 / 1121 High Street, Armadale, Victoria, 3143 p: 03 9722 5870 | e: hello@heritagecare.com.au www.heritagecare.com.au

Aged Care Guide

VICTORIA 2021/22

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs WHITTLESEA continued to YARRA PHONE (03)

s W C DT F b gH

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180

Notes

1st time user? See page 155

DPS Advertisement Web Page Reference ID

WHITTLESEA Council continued Whittlesea 3757 Sunlight

43 Laurel St

8775 1100

Whittlesea Lodge Aged Care

30-32 Fir St

9719 1600

90 90 74 62

312-318 Derrimut Rd

8573 4812

9 Hewett Dr

9394 2500

118 118

142 Sunset Views Blvd

9559 0400

120 120 s

Baptcare Wyndham Lodge Community 120 Synnot Street

13 22 78

Estia Health Werribee

8-10 Russell St

9749 8000

Glendale Aged Care

265 Heaths Rd

8742 8888

Manor Court Werribee Aged Care

5 Hogan Gr

9742 0699

Mercy Place Wyndham

39 Deutgam St

8734 6500

St Vincent's Care Services Werribee

240 Hoppers Lane

150 72 220 99 108 80

WYNDHAM Council

WC D TF TF

70 17806

9, 94 18994

C D TF

72 19896

16326

Hoppers Crossing 3029 mecwacare John Atchison Centre

Point Cook 3030 Point Cook Manor

Tarneit 3029 Sunset Views Manor

Werribee 3030

150 s 72

D TF

Opening late 2021

D TF D C TF C D TF C D TF D TF

72 62203 16530 192D 16133 92-93 16493

77 94 80

s s

9742 7201

88 78

2 Clarke St

9419 3933

75 2

Arnica Lodge

12-14 Como St

9497 2027

Chronos Care Alphington Aged Care

9-11 Old Heidelberg Rd

9499 8522

P 27 11 45 45

s s

15661

117 114 s

61657

16367

1800 778 767

Wyndham Vale 3024 Uniting AgeWell Manor Lakes Community 5 Buffalo Cr

YARRA Council

16510 75 16525 11 21119

18-19 17814

Abbotsford 3067 Mercy Place Abbotsford

Alphington 3078

Clifton Hill 3068 BSL Aged Care Clifton Hill

160 Gold St

1300 148 148

Collingwood 3066 3 Cambridge St

9417 6021

217-241 Queens Pde

8638 9100

123 123

mecwacare Rositano House

273 Church St

8573 4812

Riverside House

2 River St

9427 9969

30 30 30 8

Cambridge House

Fitzroy North 3068 Clifton Views

Richmond 3121

Note: 1. See SRS table on pages 198-199; Also cater for younger adults with mental health issues and/or disabilities

CALD

75 15596

Note 1

19799

70 21156

F F

9, 94 16378 Note 2

18651

2. Psychogeriatric specific services

VICTORIA 2021/22

AgedCareGuide.com.au P

YARRA RANGES PHONE (03)

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METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

181

1st time user? See page 155

DPS Advertisement Web Page Reference ID

YARRA RANGES Council Emerald 3782 Lifeview Emerald Glades

15 Emerald-Monbulk Rd

1800 543 384

60 60

Note 1

120 110 s 85 35 30 30

D TF C TF C

g g g

CALD

19899

ATSI

181 16588

Healesville 3777 Aurrum Aged Care Healesville

27 Smith St

5962 6628

Holmwood Aged Care

17-23 Lalors Rd

5962 4321

Monda Lodge Hostel

32-36 McGregor Ave

5969 9968

48 Liverpool Rd

9723 9444

Kilsyth 3137 Kirkbrae Presbyterian Homes Aged Care 794 Mount Dandenong Rd

9724 5200

Margriet Manor

722 Mount Dandenong Rd

9728 7400

Overbeek Lodge

736 Mount Dandenong Rd

9728 7450

P 45 106 45 55

475 Swansea Rd

9739 3300

Gracevale Grange SRS

45 74 45 55

Lilydale 3140 Lilydale Aged Care

s s s s

Mercy Place Montrose

991 Mount Dandenong Tourist Rd 9724 6000

Mooroolbark 3138

20 20 72 70 30 30

14 Reay Rd

1300 236 382

BlueCross Baradine

15-19 Baradine Rd

1300 133 414

Mooroolbark RAC Facility

73A Cambridge Rd

9723 9650

Edward Street Nursing Home

2-6 Edward St

9753 5064

Menarock LIFE Upper Ferntree Gully

14-18 Tarana Ave

1300 096 971

VMCH Willowbrooke Aged Care

9A Willow Rd

1300 698 624

30 30 45 3 49 48

5 Woods Point Rd

5966 4400

42 42

21 Hoddle St

5967 5500

82 82

s s

C D See SRS table on pages 198-199 C TF H C D T F g H CALD C D T F g H CALD

16008

Warburton 3799 Yarra Junction 3797 Note: 1. Dutch, Italian, LGBTIQ, Russian, Western European 2. CALD; Interim facility for residents with challenging behaviours associated with mental health needs

15563 16255 19013

92-93 16622

D TF

75 16023

T C D TF D TF

109 16584 59, 128D, OBC 19072

Note 3

18654

TF TF TF

CALD

16591

g H CALD

C D TF

Upper Ferntree Gully 3156

Estia Health Yarra Valley

16621

106 106 s

Benetas St John's Park

AdventCare Yarra Ranges

Note 2

Montrose 3765

102, 145 16428

s s

C C

193D 16608 160D 16576 16574 192D 16575

3. CALD; Interim facility for residents with challenging behaviours associated with mental health needs

Country town living with the best care! 17-23 Lalors Road, Healesville VIC 3777 www.holmwood.com.au

Ph 5962 4321

182

Aged Care Guide

VICTORIA 2021/22

How to read the residential tables

then this number is the unique identifier

s W C DT F b gH

If you also use

www.AgedCareGuide.com.au

Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name

Notes

PHONE (03)

ABC Council

If service providers have an advertisement the page number of the advert is listed here in red.

Suburb 1234 Facility name

DPS Advertisement Web Page Reference ID

123 Sample Rd

P 91 50

1234 5678

C D TF

61 10001

There are also special notes for some service providers in black.

Home/Facility details

Home/Facility contact information

Special notes

Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.

s W C D T F b g H

Booked Respite Beds

Extra Services

Pets on Premises

Secure Dementia Unit

Secure Garden

Specialist Palliative Care

Transition Care Beds

Culturally Specific

Retirement Living Onsite

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Service (ACAS) is required.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Culturally Specific — Care services catering to the needs of those from non-English speaking, or culturally and linguistically diverse backgrounds. Seldom exclusive, for example, all people are welcome. The home has special knowledge of the referenced culture or group.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Residential aged care homes Regional Victoria

VICTORIA 2021/22

AgedCareGuide.com.au

ALPINE to BALLARAT PHONE (03)

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REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

183

1st time user? See page 182

DPS Advertisement Web Page Reference ID

ALPINE Council Bright 3741 1 Rotary Dr

5755 0150

40 40

2-8 Hollands St

5754 3521

20 18

Barwidgee Lodge

30 O'Donnell Ave

5751 9348

Myrtleford Lodge Aged Care

73 Prince St

5752 2222

30 30 81 81

70 Lowe Street

70 Lowe St

5352 9316

Garden View Court

88 Lowe St

5352 9324

Gorrinn House

27 Albert St

Hawthorn Village

Mount Beauty 3699 Kiewa Valley House

Myrtleford 3737

ARARAT Council

15850

D TF

15885

TF TF

15549 Italian

15989

Ararat 3377

5352 2654

45 27 24 24 60 60

C TF C T C D TF

Delacombe Way

5354 1600

10 10

Bill Crawford Lodge

1101 Dana St

5320 3970

Japara Kirralee

207 Richards St

5331 5777

Pineview Residential Care

324 Nicholson St

5332 2121

Steele Haughton Unit

1200 Dana St

5320 3597

Talbot Place

1205 Dana St

5320 3755

Willaura 3379 Parkland House

BALLARAT Council

15539 15906 15905

15929

Ballarat 3350 30 100 P 66 20 30

17 34 44 20 14

D TF C TF

112 15777 22214

See SRS table on pages 198-199

Ballarat East 3350

16145

TF TF

Note 1

16167 15783

Eureka Village Hostel

16-40 Balmoral Dr

5337 1550

Geoffrey Cutter Centre

Kenny St

5337 1564

Mercy Place Ballarat

60 Corbett St

5327 1888

45 45 60 14 112 112

703 Norman St

5338 7916

60 60

124 Spencer St

1300 176 925

90 42

305 Smythes Rd

1800 718 348

144 144 s

5 21363

218 Mill St

5329 5100

145 145 s

C D TF

97D 15895

112 Whitehorse Rd

5330 3107

120 120 s

D TF

38614

Jack Lonsdale Lodge

232 Spencer St

5335 0522

117 Morgan St

5335 0504

D TF b C TF

15674

James Thomas Court

45 15 34 14

Japara Kelaston

2-4 Park St

5339 4211

WB Messer Hostel

302 Gillies St

4313 6100

C D TF D TF

15908 15535 75 20856

Ballarat North 3350 Hailey House

Canadian 3350 Royal Freemasons Ballarat

Delacombe 3356 Bupa Ballarat

Lake Wendouree 3350 Nazareth House Ballarat

Mount Clear 3350 Mount Clear Aged Care Facility

Sebastopol 3356

Wendouree 3355

Note: 1. Psychogeriatric specific services

90 90 45 45

TF TF

15904

g H European

18983

15902 112 17854 15580

Aged Care Guide

VICTORIA 2021/22

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs BASS COAST to BENALLA PHONE (03)

s W C DT F b gH

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184

Notes

1st time user? See page 182

DPS Advertisement Web Page Reference ID

BASS COAST Council Cowes 3922 5951 2500

90 90 80 80 37 37

Banfields Aged Care

192 Thompson Ave

BlueCross Grossard Court

1A Leslie Ave

1300 133 414

Melaleuca Aged Care

1 Watchorn Rd

5952 3267

119 Cashin St

5671 6000

110 110 s

20 Davis Point Rd

5678 5311

29 29

Kirrak House

55 Baillieu St West

5671 3250

Rose Lodge

48 Baillieu St West

5672 1716

30 22 98 98

Inverloch 3996 Inverloch Coast Care Community

San Remo 3925 Griffiths Point Lodge Hostel

Wonthaggi 3995

s s

D TF b C D TF b TF

20279 59, 128D, OBC 18633 15764

C D TF

32D, IBC 16154

15773 15944

TF TF

15761

BlueCross offers personalised care in your home or one of our 32 residences across Victoria including Cowes.

1300 133 414 bluecross.com.au

BAW BAW Council Drouin 3818 16237

5625 6400

91 85 s WC D TF b 115 115 s CD F

15766

29-39 Main Neerim Rd

5628 1226

15790

40-42 School Rd

5637 4100

51 51

Baptcare Amberlea Community

5 Pearson Rd

13 22 78

Lyrebird Village for the Aged

6-20 Neerim St

Neerim South 3831 Tarago Views Aged Care

Trafalgar 3824 Andrews House

CDT

15826

123 123 s 60 5 s 68 68 s

C D TF b

20897

30 30 82 82 60 30

Warragul 3820 Baptcare Abbey Gardens Community

15 Tarwin St

13 22 78

Cooinda Lodge

41 Landsborough St

5623 0761

Fairview Village Residential Care

30 Sargeant St

5623 2752

Benalla Health Morrie Evans Wing

45-53 Coster St

5761 4206

Cooinda

1-35 Kilfeera Rd

5761 3300

Estia Health Benalla

73 Samaria Rd

5762 6933

BENALLA Council

T TF

15765

15763

Benalla 3672

s s s

TF D TF b C TF

15884

15847 192D 15890

VICTORIA 2021/22

AgedCareGuide.com.au

BENDIGO (GREATER) to BULOKE PHONE (03)

s W C DT F b gH

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REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

185

1st time user? See page 182

DPS Advertisement Web Page Reference ID

BENDIGO (GREATER) Council Bendigo 3550 Estia Health Bendigo

9 Brown St

5449 2400

Honeysuckle Reg Hlth Bendigo Campus 47 Harpin St

5444 4050

Japara Mirridong

92-100 McIvor Rd

5442 4011

Simpkin House

8 Gibson St

1300 545 643

Stella Anderson Nursing Home

26 Gibson St

1300 545 643

Uniting AgeWell Strath-Haven Com'ty

131-149 Condon St

5434 3000

54 65 90 40 120 95

California Gully 3556 Benetas St Laurence Court Eaglehawk 112 Upper California Gully Rd 1300 236 382

18 57 76 s 40 120 s 95 s

C D TF C F C D TF D TF C TF C D TF

64 Somerville St

1300 176 925

Carsharlton House

Stoneham St

5454 6000

Stoneham St

1300 545 643

Mercy Health Bethlehem Home for the Aged 36-42 Specimen Hill Rd

5440 8200

Heathcote 3523

45 45 53 4 120 120 s

F C TF b C D TF

61665

41-47 Victoria St

5443 2731

Benetas St Laurence Court Kangaroo Flat 6-8 Wesley St

1300 236 382

Royal Freemasons Bendigo

1300 176 925

75 15618

70 30

C D TF

Respite care available 192D 17961

50 50 144 144

Kennington 3550 5463 5771

15621

15867

Kangaroo Flat 3555

5-7 Murphy St

109 16140

Ironbark 3550

Bignold Park SRS

18-19 15634

16198

42 38

61 Alder St

15631

C D TF b

5431 0900

Estia Health Victoria Heights

16203

62 62

39 Hospital St

Heathcote Health RAC

Note 1

Golden Square 3555 Golden Oaks - Golden Oaks Complex

18343 112 15658

67 67

Flora Hill 3550 Royal Freemasons Flora Hill

192D 15629

P 30 30

North Bendigo 3550

109 16141

D TF

21124 20662

See SRS table on pages 198-199

TF TF

5 16224

5454 6000

152 152 s 60

15 Taverner St

5477 7100

15628

4 Learmonth St

5477 6800

13 13

21135

Goodwin Village Donald

22 Camp St

5497 1304

Riverview Aged Care

1A Aitken Ave

5478 6230

38 38 12

T TF

33-43 McClelland Ave

5070 2155

20 20

19 Grandview St

5478 0700

30 10

D TF

Bupa Bendigo

208 Holdsworth Rd

Joan Pinder - part of Gibson St Complex 26 Gibson St

1800 718 348

BULOKE Council

61664

Birchip 3483 Birchip Nursing Home

Charlton 3525 Charlton Aged Care

Donald 3480

Sea Lake 3533 Kaleesa Nursing Home

Wycheproof 3527 Grandview Lodge Note: 1. Psychogeriatric specific services

2. Dementia friendly care available.

15911

15534 Note 2

15655 15640

Aged Care Guide

VICTORIA 2021/22

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs CAMPASPE to CORANGAMITE PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

186

Notes

1st time user? See page 182

DPS Advertisement Web Page Reference ID

CAMPASPE Council Echuca 3564 Bupa Echuca

7 Fehring Lane

1800 718 348

120 120 s 92 92 s 60 60 s

CD D TF D TF

s s

D TF b C D TF

15652

D TF b

15637

T TF

15887

Echuca Com'ty for the Aged Wharparilla Lodge 21 Hartshorn Dr

5480 5000

Glanville Village

Cnr Haverfield & Service Sts

5485 5465

Sheridan Aged Care

96 Fenaughty St

5857 0209

Warramunda Village Hostel

Warramunda Dr

5852 2611

42 38 60 60

1 Pascoe St

5484 4400

60 48

Waranga Aged Care Hostel

14 High St

5851 8050

Waranga Nursing Home

Coyle St

5851 8000

32 32 10 2

Koraleigh Nursing Home

18 Purdey St

5859 0800

RM McHale Hostel

18 Purdey St

5859 0800

30 28 40 40

s s

20 Havelock St

5468 2900

19 19

Havilah on Harkness

11 Harkness St

5461 7300

Havilah on Palmerston

25 Palmerston St

5459 0150

110 110 s 30 30 45 22

D TF F C TF

Kyabram 3620

Rochester 3561 Rochester & Elmore Dist HS

Rushworth 3612

Tongala 3621

CENTRAL GOLDFIELDS Council

C C

5 20255 17971

15660

15632

15856

D TF D TF

60 15695

60 21144

Dunolly 3472 Dunolly Residential Community

Maryborough 3465

Maryborough Residential Community Cnr Nightingale & Palmerston Sts 5461 0341

COLAC-OTWAY Council

TF b

15624 15903

H H

20557 15626

Apollo Bay 3233 75 McLachlan St

5237 8500

21 17

Corangamarah

2-28 Connor St

5232 5422

Japara Barongarook Gardens

8-32 Murray St

5231 9999

68 27 60 60

Merindah Lodge Aged Care Facility

York St

5593 7366

Sunnyside House

1 Adeney St 5 Victoria St

Otway Health Residential Care

Colac 3250

CORANGAMITE Council

16194

C D TF Fb

15818 112 16256

Camperdown 3260 5593 1263

36 8 40 40

5595 3100

60 55

5340 1100

20 20

TF b

15892

T T

15810

Cobden 3266 CobdenHealth

Skipton 3361 Beaufort & Skipton HS Skipton Campus 2 Blake St

Terang 3264 May Noonan Centre

3 Foley St

5561 9300

Mount View Aged Care Facility

13 Austin Ave

5592 0222

40 40 15 15

21 Hospital Rd

5558 6000

14 4

Timboon 3268 Timboon & District Healthcare Serv RC

C C

TF TF D TF

15821 15840

CALD

15835

15832

19021

VICTORIA 2021/22

AgedCareGuide.com.au

EAST GIPPSLAND to GEELONG (GREATER) PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

187

1st time user? See page 182

DPS Advertisement Web Page Reference ID

EAST GIPPSLAND Council Bairnsdale 3875 Bairnsdale Parklands Care Community

79 Harnham Dr

5153 7200

Maddocks Gardens RAC

125 McKean St

5150 3659

90 31 90 80

55 Timbarra Dr

1800 718 348

91 91

C D TF b C TF b

32D, IBC 15664

TF b

15789

Eastwood 3875 Bupa Eastwood

Lakes Entrance 3909 Japara Lakes Entrance

23 Alexandra Ave

5155 6600

Lakes Entrance Care Community

Uplands Ave

5179 5500

66 50 76 76

Omeo District Health Lewington House 12 Easton St

5159 0100

14 14

Omeo 3898 Orbost 3888

TF b D TF

32D, IBC 15786 15770

5 19790 112 15793

Lochiel House

115 Stanley St

5154 6613

Waratah Lodge Nursing Home

104 Boundary Rd

5154 6678

20 20 17 5

3-5 Fort King Rd

5153 8400

100 60

C D TF b

32D, IBC 15776

Cohuna District Hosipital RAC

144-158 King George St

5456 5300

38 Augustine St

5456 2338

TF b D TF

15625

Cohuna Village

16 45 45

Baptcare Northaven Community

84-86 Shadforth St

5450 8500

Glenarm Nursing Home

13 Burgoyne St

5450 9278

56 56 30 30

2-28 Freda Rd

0437 695 587

120 120

4222 8072

100 100

Paynesville 3880 Paynesville Gardens Care Community

GANNAWARRA Council

Dementia care available

b b

15767 15782

Cohuna 3568

Kerang 3579

GEELONG (GREATER) Council

83 15872

C D TF TF

16553 15623

Armstrong Creek 3217 Warralily Gardens

Bell Park 3215 Victorian Croatian Aged Care Services

Cnr Anakie Rd & Barton St

70 20888

Belmont 3216 Bupa Barrabool

55 Barrabool Rd

The Belmont

235 High St

5297 3300

Uniting AgeWell Kalkee Com'ty Murray 9 Spring St

5243 9566

Uniting AgeWell Kalkee Com'ty Nangatta 206 High St

5243 6688

60 105 40 51

4215 6500

108 60

1800 718 348

Charlemont 3217 McKellar Centre Alan David Lodge

382 Torquay Rd

60 105 s 40 s 51 s

Drysdale 3222 Drysdale Grove Aged Care Facility

33-37 Wyndham St via East St 5251 1230

100 100 s

299 Latrobe Tce

104 104

Geelong 3220 Brentwood Aged Care

5221 5733

20911

H C TF CDT b TF C D TF

5 16279 70 15935 18-19 16181

18-19 16541

TF b D TF C D TF

16196

Dutch, Greek, Italian

18621 19005

Aged Care Guide

VICTORIA 2021/22

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs GEELONG (GREATER) continued PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

188

Notes

1st time user? See page 182

DPS Advertisement Web Page Reference ID

GEELONG (GREATER) Council continued Grovedale 3216 Belmont Grange

34-36 Church St

5243 8522

Estia Health Grovedale

6A Perrett St

5247 2000

Japara Balmoral Grove

24-34 Smith St

5243 6733

Luson The Vue

15-29 Reserve Rd

5292 9555

85 120 110 120

83 114 98 120

12-14 Beulah St

8573 4812

209 South Valley Rd

5223 0900

99 99

1 Investigator Dr

5220 8437

120 78

Hamlyn Heights 3215 mecwacare Elstoft House

Costa House

Leopold 3224

112 15686

100 22181 9, 94 16544

32D, IBC 16214

C D TF

15817

TF D TF

192D 16539

Lara 3212

192D 15816

Highton 3216 Highton Gardens Care Community

72 20583

F C D TF TF C D TF

Estia Health Leopold

52-60 Ash Rd

5250 2156

Kensington Grange

1-13 Ferguson Rd

5250 2301

75 75 100 100

7 Moylan Loop

5247 2200

92 92

30 Resort Blvd

1800 718 348

108 108 s

C D TF

15 Murray St

5248 6622

P 42 42

Baptcare Coasthaven Community

45 Robin Ave

13 22 78

Japara Vonlea Manor

1-9 Moran Pl

5278 1787

90 90 38 38

MACS RC and Home Services

100 Weddell Rd

5279 6800

MACS RC and Home Services

100 Weddell Rd

5279 6800

McKellar Centre North Geelong

45-95 Ballarat Rd

4215 5200

77-83 Tareeda Way

5256 2866

148 140 s

D TF

72 16032

1300 272 273

100 100 s

D TF

IFC-1 16531

Marshall 3216 Mercy Place Rice Village

Moolap 3224 Bupa Bellarine Lakes

Newcomb 3219 Whitehaven Assisted Care Facility

Norlane 3214

North Geelong 3215

D TF C D TF

Portarlington 3223 Arcare Portarlington

80 Willis St

Note: 1. Croatian, Greek, Italian, Serbian, Spanish

75 15807

5 15809 19375

See SRS table on pages 198-199

21847

Note 1

112 16409

D TF

16540

See SRS table on pages 198-199

16540

D TF b

16183

Ocean Grove 3226 Sea Views Manor

102 102 s P 60 54 s 198 30

72 15814

Luson believes in a better version of aged living where we provide only the best care in our boutique homes. Call to book a tour of our Geelong homes on 1300 888 750 or visit luson.com.au Our Geelong Locations:

The Vue 15-29 Reserve Rd, Grovedale, VIC 3216

Eden Park 31 - 33 Thompson Street, Whittington, VIC 3219

VICTORIA 2021/22

AgedCareGuide.com.au

GEELONG (GREATER) continued to HINDMARSH PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

189

Notes

1st time user? See page 182

DPS Advertisement Web Page Reference ID

GEELONG (GREATER) Council continued St Albans Park 3219 Japara Roccoco

355-357 Wilsons Rd

5248 5589

Tannoch Brae Aged Care

46 Aldershot Rd

5248 5814

73 41 50 50

C C

TF TF

127 127 s

C D TF

Wallington 3222 Homestead Estate

2-18 Homestead Ave

0498 018 632

31-33 Thompson St

5248 8760

90 90

Edgarley Assisted Living

85 Jackson St

5581 1211

Glenelg House Residential Aged Care

63-69 Russell St

5554 2555

43 37 30 20

C D TF C TF

21 Barclay St

5527 0555

45 37

D TF

Whittington 3219 Luson Eden Park

GLENELG Council

112 15806 92-93 15701 70 15581 100 18296

Casterton 3311

Heywood 3304 Heywood Rural Health Res Aged Care

Portland 3305 Bupa Portland

83 Wellington Rd

1800 718 348

Harbourside Lodge

141-151 Bentinck St

5521 0300

Seaview House Residential Care SRS

2 Otway Ct

5521 1919

71 McPhillips Rd

5281 1991

120 30 22 P 58 48

15804

15598 ATSI, European

17962

T TF

5 19787

120 120 s

C D TF

192D 18824

30 13 65 65

D TF C D TF

g g

LGBTIQ

15930

LGBTIQ

20252

TF b g

LGBTIQ

15922

TF b g TF

ATSI

16408

GOLDEN PLAINS Council

C s

15829 20632

See SRS table on pages 198-199

Bannockburn 3331 Estia Health Bannockburn

HEPBURN Council Creswick 3363 Creswick Aged Care Facility

1 Napier St

5345 9175

John Curtin Aged Care

5 Cushing Ave

5345 9999

Daylesford Aged Care Facility

13 Hospital St

5321 6517

Hepburn House

1 Hepburn Rd

5348 8100

30 24 60 56

22-24 Victoria St

5421 7275

35 33

5389 1487 5363 7100

14 14 26 26

2 Charles St

5396 5500

15 11

TF b

15538

Avonlea

68-72 MacPherson St

5391 1348

45-49 Nelson St

5391 4271

T C D TF b

83 15779

Iona Digby Harris Nursing Home

45 43 26 22

2 Swinbourne Ave

5396 3300

20 16

Daylesford 3460

Trentham 3458 Trentham Aged Care Facility

HINDMARSH Council

LGBTIQ

15931 15900

Dimboola 3414 Allambi Elderly Peoples Home

46 Anderson St

Wimmera Hlth Care Group Dimboola NH 32-36 Anderson St

Jeparit 3423 Jeparit Hospital Complex

Nhill 3418

Rainbow 3424 Rainbow Hospital

Note: 1. Includes psychogeriatric specific services

15523

Note 1

15537 15853

Aged Care Guide

VICTORIA 2021/22

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs HORSHAM to LODDON PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

190

Notes

1st time user? See page 182

DPS Advertisement Web Page Reference ID

HORSHAM Council Horsham 3400 Sunnyside Lutheran Retirement Village 6 Trinity Dr

5382 0034

Wimmera Hlth Care Group Kurrajong Lodge 2 Arnott St

5381 9271

Wimmera Hlth Care Group Wimmera NH 83 Baillie St

5381 9307

75 75 36 36 50

6 Schurmann St

5363 4401

41 31

Beechworth Health Service RAC

52 Sydney Rd

5728 0335

Blackwood Cottage

52 Sydney Rd

5728 0330

60 60 15 15

168 High St

02 6033 6200

40 24

20 Isaacs Ave

02 6028 0100

77 77

Latrobe Valley Village

5 Ollerton Ave

5127 7476

Royal Freemasons Moe

1C Haigh St

TF T TF

s s

Natimuk 3409 Natimuk Centre

15891

15898 15928

D TF

INDIGO Council

15705

Beechworth 3747

Rutherglen 3685 Glenview Residential Aged Care

Yackandandah 3749 Yackandandah Health

LATROBE Council

TF b TF

16041 Note 1

16042

15973

15728

15769

Moe 3825 1300 176 925

96 62 s 144 144

Morwell 3840 Baptcare Heritage Manor Community

147-163 Maryvale Rd

13 22 78

Baptcare St Hilary's Community

16 Elgin St

13 22 78

Gracedale Lodge SRS

1-4 Linden Ct

5134 8403

Mitchell House

127 Vary St

5133 9099

17 Amaroo Way

5127 8462

96 51 P 40 56

96 45 8 56

Newborough 3825 Japara Narracan Gardens

C D TF b D TF

sWC D TF b s C T s s C TF

167 120

C D TF C C

Traralgon 3844

38491 18700 15798 Note 2

17974 15604 112 15791

Latrobe Regional Hosp NH (Macalister) 10 Village Ave

5173 8324

Margery Cole RC Services

1 Matthews Cres

5132 3500

mecwacare O'Mara House

15 Hunter Rd

8573 4812

Traralgon Aged Care

67-69 Liddiard Rd

5176 0759

112 120 10 120 67 60

31 Kiniry St

5451 5200

25 25

TF b

15639

3 Hospital St

5431 7000

35 35

15620

Benetas Dalkeith Gardens

49-53 Hazelwood Rd

1300 236 382

Bupa Traralgon

96 Park Lane

1800 718 348

120 2 120 s 67 42

LODDON Council

T D TF b C D TF TF C TF

109 15797

5 20256 Note 3

19022 15754

9, 94 15775 Note 4

161D 15788

Boort 3537 Boort District Health Service AC

Inglewood 3517 Inglewood & Districts HS RAC

Note: 1. Services through Older Person’s Mental Health Service (OPMHS) 2. See SRS table on pages 198-199; Services for residents with mental health issues

3. Psychogeriatric specific services 4. Dementia care & Day respite available

VICTORIA 2021/22

AgedCareGuide.com.au

MACEDON RANGES to MITCHELL PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

191

1st time user? See page 182

DPS Advertisement Web Page Reference ID

MACEDON RANGES Council Gisborne 3437 8 Neal St

1300 236 382

78 54

Bupa Kyneton

2 Edgecombe St

1800 718 348

RM Begg Kyneton Aged Care

27-35 Epping St

5421 3600

90 90 87

176-180 Station Rd

5428 1348

78 78

Benetas Gisborne Oaks

Kyneton 3444

New Gisborne 3438 Warrina Aged Care

Woodend 3442 Bupa Woodend

s s s

107

2 Sullivans Rd

1800 718 348

Bindaree Retirement Centre

86 Highett St

5775 8875

Buckland House Nursing Home

Loch St

5775 8863

42 42 30 6

1039 Karadoc Ave

5024 7474

43 43

Lot 2 Main Ave North

5025 1200

93 93

MANSFIELD Council

C D TF

109 15654

T D TF

5 19336

15593

H Dementia care available

17931 5 15619

Mansfield 3722

MILDURA Council

C D TF C TF

15849

15662

15723

Irymple 3498 Oasis Aged Care

Merbein 3505 Chaffey Aged Care

Mildura 3500 Bupa Mildura

514 Deakin Ave

1800 718 348

Princes Court Homes

27-29 Princes St

5022 1022

Regis Ontario

382-404 Ontario Ave

1300 998 100

Regis Sunraysia

253 Tenth St

1300 998 100

100 100 100 s 108 56 73 22

Ouyen 3490

C T C D TF D TF D TF

5092 1111

30 16 20 20

s s

5024 1104

75 71

1300 133 414

80 74 60 40

Canon TD Martin Nursing Home

28 Britt St

5092 1111

Pattinson House Hostel

63 Hughes St 4-8 Calotis St

Red Cliffs 3496 Jacaranda Village

C D TF b

MITCHELL Council

18628 5 19789 15649

Italian

52-53 15646 52-53 15643

D TF F

15645

15644

C D TF TF

59, 128D, OBC 19073

TF D TF

15862

20353

Kilmore 3764 BlueCross Willowmeade

70 Kilmore-Lancefield Rd

Kilmore & District Health

Anderson Rd

5734 2000

Barrabill House

1 Bretonneux St

5793 6170

Karingal Seymour

3 Bretonneux St

5735 2200

Seymour 3660 30 22 60 60

15925

15575

Aged Care Guide

VICTORIA 2021/22

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs MOIRA to MOYNE PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

192

Notes

1st time user? See page 182

DPS Advertisement Web Page Reference ID

MOIRA Council Cobram 3644 Irvin House

24-32 Broadway St

5871 0777

Merriwa Grove SRS

59 Warkil St

5872 1332

Ottrey Homes

16 Campbell Rd

5871 9100

Banawah Nursing Home

36-44 McDonell St

5866 9444

Barwo Homestead

8 Federation St

5866 2574

Karinya Nursing Home

2 Katamatite Rd

5862 0451

Numurkah Pioneers Memorial Lodge

13 Katamatite Rd

5862 0444

Allawah RC (Yarrawonga Health)

42 Hume St

5743 8111

Karana RC (Yarrawonga Health)

7 Hume St

5743 8111

Warrina RC (Yarrawonga Health)

28 Piper St

5743 8111

Woods Point Aged Care

75-85 Orr St

5744 3400

Grant Lodge

6 Clarinda St

5367 9627

VMCH Providence Aged Care

9 Griffith St

1300 698 624

Ballan Dist Health Residential Care

33 Cowie St

5368 1100

Ballan Hostel

168 Inglis St

30 2 P 30 80 80

Nathalia 3638

s s s

15859 18761

See SRS table on pages 198-199

C D TF

15919

20 20 20 20

TF b

15858

30 27 34 34

C C

TF TF b

15863

D TF F TF TF b

15924

TF TF

15530

15926

Numurkah 3636

Yarrawonga 3730

MOORABOOL Council

28 30 28 132

28 28 28 132 s

15918

15851 16121 18286

Bacchus Marsh 3340 30 58 58

Ballan 3342

s s

160D 16548

15932

5368 1100

21 5 30 10

D TF b TF b

1300 176 925

144 144

D TF

38492

142 Cornish St

5471 3468

153 47

C D TF b

15657

1 Chapel St North

5475 2000

28 24

C D TF

15659

30 Shaw St

5599 2901

40 40

D TF

15719

Moyne Health Belfast House

97 Regent St

5568 0100

31 College St

5568 0100

s s

TF TF

15838

Moyne Health Moyneyana House

30 21 52 52

Darley 3340 Royal Freemasons Bacchus Marsh

58 Grey St

MOUNT ALEXANDER Council

15778

Castlemaine 3450 Castlemaine Health Residential Care

Maldon 3463 Maldon Hospital

MOYNE Council Mortlake 3272 Aberlea

Port Fairy 3284

C C

15841

Menarock

LIFE Camberwell

Highett

Templestowe Lower

Upper Beaconsfield

15 Cornell Street Camberwell VIC 3124 P: 9836 9507 F: 9836 1620

7 Elberta Avenue Lower Templestow VIC 3107 P: 9852 4222 F: 9852 4333

Glen Waverley

982 High Street Road Glen Waverley VIC 3150 P: 9887 9896 F: 9886 1569

12 Maxflo Court Highett VIC 3190 P: 9532 0833 F: 9555 4592

3-9 Salisbury Road Upper Beaconsfield VIC 3808 P: 5944 3443 F: 5944 4411

Shepparton

29-35 Pine Road Shepparton VIC 3630 P: 5821 0255 F: 5821 0235

Heathmont

Upper Ferntree Gully

Pakenham

Templestowe

27-29 The Greenway Heathmont VIC 3135 P: 9738 0500 F: 9738 1224

11 McGregor Road Pakenham VIC 3810 P: 5941 9633 F: 5941 9647

Menarock Life is one of Australia’s most trusted and well respected providers of residential Aged Care. As specialists in Aged Care, Menarock provides a safe environment and respects the choices of our residents and extended families. Our homes offer both Permanent and Respite Care options. For more information, please visit us at www.menarocklife.com.au or contact us on the numbers below.

14 -18 Tarana Avenue Upper Ferntree Gully VIC 3156 P: 9758 9911 F: 9758 9911

81- 85 Porter Street Templestowe VIC 3106 P: 9846 7488 F: 9846 8144

For further information or to book a tour of one of our homes:

P: 1300 096 971 E: enquiries@menarock.com.au

VICTORIA 2021/22

AgedCareGuide.com.au

MURRINDINDI to SHEPPARTON (GREATER) PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

193

1st time user? See page 182

DPS Advertisement Web Page Reference ID

MURRINDINDI Council Alexandra 3714 Kellock Lodge

15 Bon St

5770 2100

50 50

5 High St

5774 2711

51 37

15860

45 Station St

5736 0400

25 21

15857

27 27 30 14

F TF

83 15913

Eildon 3713 Darlingford Upper Goulburn NH

Yea 3717 Yea & District Memorial Hospital

NORTHERN GRAMPIANS Council

Dementia care available

15923

St Arnaud 3478 Coates Home

Cnr Long & James Sts

5477 3300

Kara Court Nursing Home

52 North Western Rd

5477 2134

Eventide Homes (Stawell) Inc.

111 Patrick St

5358 2027

Macpherson Smith Residential Care

37 Sloane St

Stawell 3380

15546

5358 8502

100 100 s 36 30

C D TF TF b

10 Templeton St

5465 1202

30 28

Beaufort & Skipton HS Beaufort Campus 28 Havelock St

5349 1601

27 21

C D TF b

1300 272 273

90 90

15 Waranga Dr

5832 0800

65 65

18962

30-50 Knight St

5832 0800

57 57

15854

Grutzner House

Monash St

5832 2540

Harmony Village Shepparton

20 Zurcas Lane

5831 7921

Menarock LIFE Shepparton

29-35 Pine Rd

1300 096 971

Mercy Place Ave Maria (Shepparton)

25 Graham St

5831 3000

Mercy Place Shepparton

351-359 Archer St

5832 0900

Tarcoola Village

9 Batman Ave

5832 0800

20 79 62 91 96 236

95 Ford Rd

5820 6200

30 30

Moyola Lodge

60 Hunter St

5824 2274

Parkvilla Aged Care Facility

64-68 Park St

5824 8400

43 43 15 13

C D TF C TF b

PYRENEES Council

15907 Note 1

15536

Avoca 3467 Avoca Residential Community

Beaufort 3373

QUEENSCLIFFE Council

15933 15544

Point Lonsdale 3225 Arcare Point Lonsdale

5 Knowles Gr

D TF

SHEPPARTON (GREATER) Council

IFC-1 20292

Kialla 3631 Kialla Gardens Village

Mooroopna 3629 Rodney Park Village

Shepparton 3630

Shepparton North 3631 Rumbalara Elders Facility

8 62 s 91 s 66 s 224 s

Tatura 3616

Note: 1. Includes Transition Care Program (TCP) - phone: (03) 5358 8535

2. Psychogeriatric specific services

TF TF C D TF C D TF TF D TF TF

Note 2

g H CALD, NESB

15939 62 15917 193D 15844

75 15927

16123

75 18287

ATSI

g H

20416 15920 15865

Aged Care Guide

VICTORIA 2021/22

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs SOUTH GIPPSLAND to SURF COAST PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

194

Notes

1st time user? See page 182

DPS Advertisement Web Page Reference ID

SOUTH GIPPSLAND Council Foster 3960 9 O'Connell St

5682 0800

60 60

6-8 Gordon St

5654 2752

Carinya Aged Care & Retirement Living 35 Carinya Cr

5655 2125

Hillside Lodge

77 Bridge St

5654 2733

20 16 60 58 30 30

Koorooman House

Sloan Ave

5667 5547

Woorayl Lodge

71-73 McCartin St

5662 2053

36 36 40 40

27 Giles St

5667 9100

60 32

12 12 39 39

Prom Country Aged Care

Korumburra 3950 Alchera House

Leongatha 3953

Mirboo North 3871 Japara Strzelecki House

15824 15756

s s

TF TF TF

TF D TF

s C

SOUTHERN GRAMPIANS Council

15823

15771 15794 15757

112 15759

Coleraine 3315 Valley View Nursing Home

71 McLeod St

5553 2000

Wannon Hostel

72-74 Pilleau St

5553 2080

Hamilton 3300

TF b TF

s s s

C D TF C TF b D TF

Eventide Lutheran Homes and Hamilton Vlg 72 Ballarat Rd

5571 0444

Grange Residential Care Service

17-19 Gray St

5551 8257

The Birches

14 Tyers St

5551 8329

59 59 50 50 44 44

5552 3001

17 5

36 Kennedy St

5795 0200

75 75

D TF

22 Church St

5736 2900

47 42

5798 1324

64 52

5 Weir St

5263 9300

60 40

1 Albert St

5289 4300

Japara Elouera

6-11 Kooringa Pl

5261 9121

Ocean Mist Aged Care Facility

370 Grossmans Rd

5261 6709

Star of the Sea Aged Care (VMCH)

1290 Horseshoe Bend Rd

Penshurst 3289 Penshurst Nursing Home & Kolor Lodge 146 Cobb St

STRATHBOGIE Council

15837 15839 15803

15802 15828 15843

Euroa 3666 GraniteHill Aged Care Facility

Nagambie 3608 Nagambie HealthCare RAC

Violet Town 3669 Honeysuckle Reg Hlth Violet Town Campus 46 Cowslip St

15864

TF b

16070

C D TF

15914

C D TF

112 17932

20 16

15703

s s

D TF D TF D TF

112 16535

1300 698 624

75 75 99 99 96 96

5267 1200

55 46

D TF b

SURF COAST Council Anglesea 3230 Japara Cordelia Grove

Lorne 3232 Lorne Nursing Home

Torquay 3228

Winchelsea 3241 Hesse Rural Health Service RAC

8 Gosney St

Greek, Italian

20257 160D 21118 15813

VICTORIA 2021/22

AgedCareGuide.com.au

SWAN HILL to WARRNAMBOOL PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

195

1st time user? See page 182

DPS Advertisement Web Page Reference ID

SWAN HILL Council Manangatang 3546 5051 8111

5 Monash Ave

5033 9400

30 24

Robinvale Dist HS Riverside Campus

128 Latje Rd

5051 8111

Robinvale Dist HS Robinvale Campus

128 Latje Rd

5051 8111

30 20 14 10

Alcheringa

2-14 Boree Dr

5032 9169

29 High St

5033 9800

C D TF TF

83 15888

Logan Lodge

74 74 45 45

20 Kiell St

02 6076 3200

34 20

15880

Bolga Court

7 Lakeside Dr

02 6071 5200

Lakeview Nursing Home

25 Barree St

02 6071 5200

36 36 15 1

Robinvale Dist HS Manangatang Campus 37-39 Pioneer St

15647

Nyah West 3595 Jacaranda Lodge

Robinvale 3549

15869 15774

Swan Hill 3585

TOWONG Council

15656

15866

Corryong 3707 Corryong Health Mittamatite Lodge

Tallangatta 3700

WANGARATTA Council

15848

TF b

15881

Wangaratta 3677 Illoura Residential Aged Care

32-50 College St

5721 0310

Rangeview Private Nursing Home

15-17 Mason St

5721 7111

St Catherine's Hostel

59-69 Ryley St

5721 2243

St John's Village

138 Williams Rd

5721 4214

Lyndoch Living

10 Hopkins Rd

5561 9375

Mercy Place Warrnambool

16 Hopetoun Rd

5564 2800

Warrnambool Place Care Community

170 Raglan Pde

5563 0600

WARRNAMBOOL Council

66 64 60 72 72 s 146 146 s

C D TF b TF C TF C D TF

Note 1

15879 15882 15845

83 15878

Warrnambool 3280

Warrnambool Riverside Care Community 62-76 Huntingfield Dr Note: 1. Includes access to Transition Care Program - phone: (03) 5722 5390

5559 0600

138 120 45 46

186 s W C D T F b g H ATSI 120 C D TF b 13 C D TF 46 s D F

15834 75 19045 32D, IBC 15827 32D, IBC 15610

Aged Care Guide

VICTORIA 2021/22

REGIONAL Aged Care Homes listed by Councils (LGAs) and then Suburbs WELLINGTON to YARRIAMBIACK PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun o f F de d Sing acility (Be le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite s Pet rvices ds s on P Sec remis ure es D Sec ement ure ia U G n Spe arden it cial i Tran st Palli sitio ative Cult n Care Care ura B ed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

196

Notes

1st time user? See page 182

DPS Advertisement Web Page Reference ID

WELLINGTON Council Heyfield 3858 14 Licola Rd

5147 0103

51 47

JHF McDonald Wing

Maffra Hospital, 48 Kent St

5147 0103

Stretton Park

Cnr George & Kent Sts

5147 0103

30 42 42

Ashleigh House

20-24 Bergen Cr

5144 4484

Royal Freemasons Sale

28 Surkitt Blvd

1300 176 925

Sale Gardens Care Community

12-14 Sale-Maffra Rd

5142 1600

Wilson Lodge

155 Guthridge Pde

5147 0103

Crossley House Hostel

14 Nicol St

5182 0316

St Elmo's Nursing Home

Devon St

Laurina Lodge

Maffra 3860

Sale 3850 75 144 65 50

TF b

15768

TF TF

15792

C C

75 s 144 34 46

Yarram 3971 5182 0222

30 30 30 30

s s

5585 9800

40 22

Cnr Roache & Farmers South Sts 5391 4222

11 11 10 10

WEST WIMMERA Council

15760

C D TF D TF C TF b C TF C

15825 21122 32D, IBC 15787 15796

TF DT

15822 15721

Edenhope 3318 Edenhope & District Memorial Hospital 128-134 Elizabeth St

Kaniva 3419 Archie Gray Nursing Home Arthur Vivian Close Hostel

Cnr Joseph & Phillip Sts

5392 4222

TF C C

WODONGA Council

15531

H g g

LGBTIQ

15901

LGBTIQ

15780

Baranduda 3691 Westmont Homestead

265 Baranduda Blvd

02 6043 9999

102 102 s

11-19 Melrose Dr

1800 718 348

114 104

240 Felltimber Creek Rd

02 6043 5000

80 80

192D 17901

5083 2000

24 24

15697

1 McLeod St

5385 7463

38 18

89 Cromie St

5385 5700

23 2

5396 1274

59 51

West Wodonga 3690 Bupa Wodonga

Wodonga 3690 Estia Health Wodonga

YARRIAMBIACK Council

D TF b

15781 5 15883

Hopetoun 3396 Rural Northwest Hlth Hopetoun Campus 12 Mitchell Pl

Minyip 3392 Dunmunkle Lodge

Rupanyup 3388 Rupanyup Hospital & Nursing Home

Warracknabeal 3393 Rural Northwest Hlth Yarriambiack Lodge 18B Dimboola Rd

TF b

15545

D TF

16077

15909

VICTORIA 2021/22

AgedCareGuide.com.au See page 155 a for definitions

PHONE (03)

Altona Gardens Care Community

28-30 Rymill Ct

Arcare Brighton

58 Cochrane St

Bairnsdale Parklands Care Community

79 Harnham Dr

Baptcare Amberlea Community

5 Pearson Rd

Baptcare Heritage Manor Community

147-163 Maryvale Rd

Bayview | a Japara home

Brighton 3186 1300 272 273 Bairnsdale 3875 5153 7200 Drouin 3818

13 22 78

Morwell 3840

13 22 78

1295 Frankston-Dandenong Rd Carrum Downs 3201 9775 1419

Belvedere Aged Care

41-43 Fintonia Rd

BlueCross Scotchmans Creek

450 Waverley Rd

BlueCross Sheridan Hall Brighton

10 Marion St

Brighton 3186 1300 133 414

Cabrini Residential Care

54 Queens Pde

Ashwood 3147 9508 3000

Cheltenham Manor

10-12 Bendigo St

Cheltenham 3192 9584 1111

Chronos Care Ranelagh Gardens

1 St Johns Lane

Mount Eliza 3930 9787 5877

CraigCare Moonee Ponds

88 Holmes Rd

Moonee Ponds 3039 0416 304 711

Cumberland View AC Living - Whalley Drive 123-127 Whalley Dr

Altona North 3025 8325 7600

Noble Park 3174 9574 1355 Mount Waverley 3149 1300 133 414

Wheelers Hill 3150 9795 9154

Emmy Monash Aged Care

518-526 Dandenong Rd

Caulfield North 3161 8508 9300

Epping Meadows Care Community

202 McDonalds Rd

Gary Smorgon House

4-8 Freeman St

Greenwood Manor

617 Lower Dandenong Rd Dingley Village 3172 9551 5676

Homewood

8 Young Rd

Hope Aged Care Brunswick

34 Lux Way

Kew Gardens Aged Care

22-24 Gellibrand St

Lynden Aged Care

49 Lynden St

Camberwell 3124 9809 7000

Lyndoch Living

10 Hopkins Rd

Warrnambool 3280 5561 9375

Marina

385 Blackshaws Rd

Altona North 3025 8374 6000

Mercy Place East Melbourne

22 Verona Lane

East Melbourne 3002 9413 1777

Mornington Bay Care Community

185 Racecourse Rd

Mount Martha 3934 5958 6600

Noble Manor

33 Frank St

Noble Park 3174 8514 1400

Somerville Gardens Care Community

22 Graf Rd

Somerville 3912 1300 796 353

Sunlight

43 Laurel St

Whittlesea 3757 8775 1100

The Heights

39-41 Mitcham Rd

Victoria by the Park

27 Victoria St

VMCH Corpus Christi Aged Care

80 Clayton Rd

Warrandyte Gardens Care Community

205 Warrandyte Rd

Warrawee Community

854A Centre Rd

Bentleigh East 3165 9570 2211

Waverley Valley Aged Care

29-33 Chesterville Rd

Glen Waverley 3150 9887 9111

Epping 3076 8405 5200 Caulfield 3162 9209 1111 Hallam 3803 0498 058 957 Brunswick 3056 9380 8028 Kew 3101 9261 8600

Donvale 3111 8841 8100 Elsternwick 3185 9524 2111 Clayton 3168 1300 698 624 Ringwood North 3134 9844 8000

of Sin Facilit gle y (B B e Boo edroom ds/Pla ked ces s w Extr Respit ith En ) suit a Se e Be es Pet rvices ds s on Sec Premis ure es D Sec emen ure ti a U G Spe arden nit cial is Tran t Palli sitio ative Ret n Care Care irem B ent eds L i vi ng O nsit e

All extra service providers are also listed in the directory on pages 156-196

s W C DT F b H

Size

Aged Care Homes with Extra Services

197

62 61 90 91 96 90 60 134 24 90 153 60 138 161 138 123 120 46 120 110 100 102 138 190 110 140 160 130 90 126 70 120 107 90 170

28 W DTF 61 sW TF 31 W C TF b 85 s W C DTF b 96 s W C DTF b 90 sW TF 52 sW TF 134 s W DTF 24 sW TF 70 W C DTF 153 W TF 60 s W C TF 51 s W C TF 161 W C DTF 138 s W DTF 83 W C DTF 120 s W DT 46 W TF 120 s W C DT b 105 W DTF 100 W TF 82 W TF H 186 s W C DTF b H 190 s W C DT 98 W C DTF 140 W C DTF 160 s W C DT 130 s W DTF 90 W C DTF 126 W C DT 70 W TF 120 W TF H 51 W C TF 90 sW TF 166

DTF

DPS

Advert Web Page ID

32D, IBC 16564 IFC-1 16469 32D, IBC 15786 16237 18700 112 16468 56 16467 59, 128D, OBC 19166 59, 128D, OBC 19004 16120 84 15569 16232 16003 173 16118 16450 32D, IBC 16334 19343 84 16132 70 15945 16485 19044 16312 15834 70 16567 75 19020 32D, IBC 16233 70 18455 32D, IBC 16223 70 17806 70 20254 18642 160D 17913 32D, IBC 16595 146 16176 15709

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

198

Aged Care Guide

VICTORIA 2021/22

Supported Residential Services (SRS) PHONE (03)

Acacia Gardens

35 Mount Dandenong Rd

Alexandra Gardens SRS

42 Old Warrandyte Rd

Allbright Manor

31-35 Exeter Rd

Angus Martin House

382-384 Nepean Hwy

Arnica Lodge

12-14 Como St

Aveo Veronica Gardens

25 Veronica St

Balmoral House SRS

71-75 Waverley Rd

Berwick House SRS

21 Kays Ave

Bignold Park SRS

5-7 Murphy St

Blue Bells Crofton House

14 Lithgow Ave

Blue Willows Residential Aged Care

74 Warrandyte Rd

Brunswick Lodge SRS

17 Loyola Ave

Burwood Lodge SRS

336 Blackburn Rd

Caulfield House SRS

509 Kooyong Rd

Caulfield Manor SRS

1019 Glenhuntly Rd

Chatsworth Terrace SRS

430-432 Main Rd

Corandirk House SRS

74A Maribyrnong Rd

Covenant House SRS

181 Canterbury Rd

Darebin Lodge Supported Res Service

116-118 Tyler St

Doncaster Manor Supported Care Home

52-54 George St

Dorset Lodge SRS

362 Dorset Rd

Eliza Park SRS

157 Mount Eliza Way

Fermont Lodge SRS

29-31 Fintonia Rd

Ferntree Gardens SRS

30 Forest Rd

Finchley Court

1168 Dandenong Rd

Galilee SRS

382-384 Princes Hwy

Glenhuntly Terrace SRS

164 Grange Rd

Glenville Lodge SRS

36 Lytton St

Gracedale Lodge SRS

1-4 Linden Ct

Gracevale Grange SRS

48 Liverpool Rd

Grand Villa Mentone

66-70 Nepean Hwy

Greenslopes Aged Care

236 Greenslopes Dr

Hamble Court SRS

108 Martin St

Hampton House SRS

158 Ludstone St

Hawthorn Grange

7-9 Hunter St

Hawthorn's Victoria Gardens

1 New St

Heathmont Lodge

261 Canterbury Rd

Iris Grange SRS

569 Upper Heidelberg Rd

Iris Manor

264 High St

Ringwood East 3135 9870 0982 36 25 Donvale 3111 9842 9971 38 34 Croydon North 3136 9726 0588 40 40 Frankston 3199 9034 4824 45 39 Alphington 3078 9497 2027 27 11 Northcote 3070 8573 8288 61 61 Malvern East 3145 9572 3012 21 Hallam 3803 9703 1214 27 6 Kennington 3550 5463 5771 30 30 Blackburn 3130 9877 1363 45 43 Ringwood 3134 9870 6655 58 55 Brunswick 3056 9388 0144 27 25 Burwood East 3151 9886 8777 23 5 Gardenvale 3185 9596 6922 30 24 Caulfield 3162 9569 2600 30 30 Lower Plenty 3093 9439 4013 46 45 Moonee Ponds 3039 9326 2000 40 19 Blackburn 3130 9878 1628 24 20 Preston 3072 9471 0190 31 10 Doncaster East 3109 9841 7250 23 Croydon 3136 9722 8844 45 45 Mount Eliza 3930 9787 3515 43 10 Noble Park 3174 9546 3322 31 Ferntree Gully 3156 9752 2170 32 24 Carnegie 3163 9569 6699 20 20 Noble Park 3174 9794 6881 21 10 Carnegie 3163 0438 315 798 48 6 Glenroy 3046 9300 2570 36 36 Morwell 3840 5134 8403 40 8 Kilsyth 3137 9723 9444 45 45 Mentone 3194 9585 0733 42 40 Templestowe Lower 3107 9852 1800 40 36 Brighton 3186 9596 2400 29 29 Hampton 3188 9598 6611 40 27 Hawthorn 3122 9819 5423 54 54 Hawthorn 3122 9819 6941 31 27 Heathmont 3135 9879 1168 35 35 Heidelberg 3084 9458 1311 43 41 Ashburton 3147 9813 8566 60 60

Note: 1. Also caters for younger adults with mental health issues and/or disabilities 2. Transition care beds available 3. Secure dementia care available 4. Palliative care accessed through Bethlehem Nurses

Size of Sing SRS (B le B eds/ Cod edroom Places) ed K eyp with E a nsu Cou ite ples d Acc om Dive mo rsio da n Med al Ther tion apy icat i Non on Sup erv Sec is ure Reg Dem ion iste e n tia C red N are Res iden urse ts’ P e Res pite ts Con side Pro red gra m

a d fmnhps DPS WEB Notes Advert Page ID 15707

ad m s a d fmnhps d mnh s a d fm p ad m s Note 1 d mn s m s d mn s d mn ps a d f m n h p s Note2 d fmnhps d m h s a d m h p s Note 3 f m n p s Note 4 a d mn ps a d fmnh s d mn ps d mn s d m s Note 5 d fmnhps a f m n p s Note 2 d mn s mn p d mnh s d mn s d mn s ad m ps d m s Note 6 d mn s Note 7 a d f m h p s Note 3 a d m n h p s Note 8 d fmn ps a d fmn s a d f m h s Note 3 a d fmnh s d fmnhps a mn s a d fmnhps a d f m n h s Note3

18627 18279 15667 19799 16084 15936 15699 20662 19041 16002 18757 18979 18291 16034 19341 18565 18726 16161 104 20022 16165 18787 18752 15714 18501 18755 16147 16043 17974 16008 15741 18305 16131 18359 15681 15696 16046 18960 16185

5. Services for residents with acquired brain injuries, intellectual disabilities or substance issues 6. Services for residents who are disabled, brain injured & those with psychiatric issues 7. Services for residents with mental health issue 8. Emergency respite beds available

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

VICTORIA 2021/22

AgedCareGuide.com.au

199

Supported Residential Services (SRS) PHONE (03)

Jasmine Lodge

56 Mount Dandenong Rd

Kew SRS

48 Sackville St

Kilara House

124 Main Hurstbridge Rd

MACS RC and Home Services

100 Weddell Rd

Mayfair Lodge SRS

80 Stud Rd

Merriwa Grove SRS

59 Warkil St

Mont Albert Manor

401 Elgar Rd

Oakern Lodge SRS

14 Bales St

Parkland Close Supportive Care Home

10-14 Childers St

Pineview Residential Care

324 Nicholson St

Raynes Park Court SRS

455 Bluff Rd

Rosewood Downs SRS

24 Railway Pde

Rosewood Gardens Aged & Dis Care

436 Warrigal Rd

Royal Avenue Retirement Lodge

46-48 Royal Ave

Sandy Lodge SRS

38-40 Station St

Seaview House Residential Care SRS

2 Otway Ct

St James Terrace SRS

296 Warrigal Rd

Sunnyhurst Gardens Disability Care Brighton 29-31 Union St Waverley Hill SRS

946-952 Ferntree Gully Rd

Whitehaven Assisted Care Facility

15 Murray St

Note: 1. Palliative care available

a d fmnhps

Ringwood East 3135 9879 3702 40 38 Kew 3101 7014 9575 51 44 Diamond Creek 3089 9438 5710 25 6 North Geelong 3215 5279 6800 60 54 Dandenong 3175 9792 4604 44 44 Cobram 3644 5872 1332 30 Mont Albert 3127 9890 6074 23 15 Mount Waverley 3149 9807 2443 12 Kew 3101 9853 3330 25 8 Ballarat 3350 5332 2121 66 44 Hampton 3188 9533 1111 38 38 Dandenong 3175 9701 3234 72 48 Ashburton 3147 9886 0005 45 45 Essendon North 3041 9379 3322 31 31 Aspendale 3195 9580 9824 30 26 Portland 3305 5521 1919 58 48 Cheltenham 3192 9583 9999 54 49 Brighton East 3187 9596 4040 22 22 Wheelers Hill 3150 9590 0510 45 45 Newcomb 3219 5248 6622 42 42

2. Services for DVA and TAC clients included

3. Secure dementia care available

DPS WEB Notes Advert Page ID 20739

a d fmnhps a d fm h s a fmnhps a d fmn s d fmn s m s d fmn ps d mn s d fmnhps d h s Note1 a d fm ps d f m n p s Note 2 a d fmnhps d fmn ps d m s d mn s a d mnh s a d f m h p s Note 3 a d fmnhps d mn ps

62165 15751 16540 18760 18761 15968 18285 18762 22214 19890 199 17975 16125 18764 18765 20632 15599 16129 19009 19375

Retirement and Supportive Care for the Aged and Those in Need We guarantee to provide a warm environment, homely atmosphere and the very best in home cooked meals. Budget single and double room rates available. Contact Ruban and Christine: (03) 9701 3234 or 0417 377 630

AgedCareGuide.com.au

Supported & Assisted Living PHONE (03)

Aberfeldie Retirement Village - Ryman Healthcare 2 Vida St

Sup por 24/ ted Liv 7 Em ing 24 / ergen Total cy 7S Com uperv Call isor mu Dom nity F acil es On tic Serv ities Site ice Pur Resta s cha u ran t Reg se iste r e Ren d Nu rse tal Sm all P ets We lcom e

VICTORIA 2021/22

DPS Web Notes Advert Page ID

Aberfeldie 3040

8317 4800

Balwyn 3103

13 28 36

Concierge Balwyn by Aveo

45 Banool Rd

Echuca Com'ty for the Aged Wharparilla Ldg

21 Hartshorn Dr

Echuca 3564

5480 5000

Freedom Balwyn by Aveo

23 Maleela Ave

Balwyn 3103

13 28 36

Freedom Bendigo by Aveo

107-115 Condon St

Kennington 3550

13 28 36

Freedom Berwick by Aveo

6 Melville Park Dr

Berwick 3806

13 28 36

Freedom Burwood by Aveo

100 Station St

Burwood 3125

13 28 36

Freedom Cheltenham by Aveo

62-76 Cavanagh St

Definitions see pages 146 -147

Cheltenham 3192 07 3022 8189 40

99999 9 9999999 999 99 9999999 9 9999 9999999 9999999 9999999

110 61818

16263 17971

9 9 9 9 9

15750 19607 19350 19351 19352

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

VICTORIA 2021/22

Sup po r 24/ ted Liv 7 Em ing 24 / ergen Total cy 7S Com uperv Call isor mu D o m ni t y F acil es O n ti c S e r v i ti e s Site ice Pur Resta s cha u ran t Reg se iste r e Ren d Nu rse tal Sm all P ets We lcom e

200

Supported & Assisted Living

DPS Web Notes Advert Page ID

PHONE (03)

Freedom Concierge Bayside by Aveo

562 Bluff Rd

Hampton East 3188

Freedom Doncaster by Aveo

130 King St

Doncaster East 3109 07 3022 8189

Freedom Dromana by Aveo

104 Country Club Dr

Freedom Geelong by Aveo

6-12 Matthews St

Freedom Glen Waverley by Aveo

37-55 View Mount Rd

Freedom Hawthorn by Aveo

12 Lisson Gr

Freedom Sandringham by Aveo

13 28 36

Glen Waverley 3150

13 28 36

Hawthorn 3122

13 28 36

15-25 George St

Sandringham 3191

13 28 36

Mayflower Brighton Retirement Village

7 Centre Rd

Brighton East 3187

9591 1100

Morgan Glen Iris

14 Elizabeth St

Parkglen Assisted Care

360 Cheltenham Rd

Keysborough 3173

9798 1633

Parkglen Retirement Community

360 Cheltenham Rd

Keysborough 3173

9798 1633

Royal Freemasons Marjorie Nunan Terrace

475 Brunswick Rd

Rushall Park

20 Rushall Cr

Rylands of Hawthorn

349 Riversdale Rd

Rylands of Kew

2 Malmsbury St

The Connault Luxury Aged Care Living

41-45 Yarrbat Ave

Balwyn 3103

9830 1466

Uniting AgeWell Kalkee ILUs

95 Francis St

Belmont 3216

5243 9566

Glen Iris 3146 1300 667 444

Brunswick 3056 1800 931 715 Fitzroy North 3068

9481 9300

Hawthorn East 3123

9015 8000

Kew 3101 0420 947 151

Aged Care Guide Type

Australian Unity Independent & Assisted Living

BASScare

VILLAGE

19610 19611 19032 15746 16261 21147 76, 105 61649 114 21696 114 19271 19962 16315 61825 61826 33D 16005 18-19 16180

Features

Fees/Costs

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r On men Age Site S ts d Ca upe Com re On S rvision i te mu Sma nal Fac ilit ll Pe Don ts We ies lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed AREA

PHONE (03)

9 Cumberland View Retirement Living Wheelers Hill 9795 9166 9 Campbell Place Retirement Community Glen Waverley 1300 294 536 9 Drummond Place Retirement Community Carlton 0409 616 613 9 Geelong Grove Retirement Community Marshall 1300 295 834 9 Morven Manor Retirement Community Mornington 1300 271 389 9 Peninsula Grange Retirement Community Mornington 1300 295 763 9 The Grace Albert Park Lake Retirement Com'ty South Melbourne 1300 160 170 9 The Oaks Retirement Community Croydon 1300 859 303 9 Victoria Grange Retirement Community Vermont South 1300 282 617 9 Walmsley Retirement Community Kilsyth 1300 859 303 9 Affordable Independent Living Units Canterbury 8809 0012 99 Hester Canterbury Canterbury 8809 0300 9 Templestowe Manor Retirement Living Templestowe Lower 9850 8877

Morgan Glen Iris Benetas

19037

DPS Web Notes Advert Page ID

ALLITY to BENETAS

Arton Group

15744

VICTORIA 2021/22

Retirement Accommodation listed alphabetically by their Organisation*

ORGANISATION Allity

Safety Beach 3936 07 3022 8189 Grovedale 3216

9999999 38 9999999 9 70 9999999 9 52 9999999 9 47 9999999 9 41 9999999 9 110 9999999 9 84 9 99 9 62 99999 9 54 99999 9 54 9 9 9 12 9 9 15 9 9 9 84 999 9 99 60 999 9 9 30 999999999 16 9 9

13 28 36

Dalkeith Heights Independent Living St John’s Rise Retirement Village

Note: 1. Community housing in various locations throughout Canterbury & Surrey Hills * This section only includes organisations who have chosen to advertise

Glen Iris 1300 667 444

Traralgon 5175 0955

Mooroolbark 1300 236 382 9

999 999 999 999 99 99 9999 99 999 9 9 99 99 9 999 99

99 99 999 99 99 99 99 99 99 99 9 9 Note 1 99 9 Note 2 99

92-93 15748 173 21224 80 21376 80 21129 80 20667 80 20668 80 21130 80 38192 80 18790 80 20666 80 20665 76, 105 16286 76, 105 20912 76, 105 61649 109 20605 109 62105

2. Supported Living on site Definitions see pages 146-147

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

VICTORIA 2021/22

AgedCareGuide.com.au Type

ORGANISATION BlueCross

Grossard Court Retirement Living

Doutta Galla Aged Services

Sheridan Hall Caulfield Retirement Living Caulfield North 9523 5778 Harmony Village Independent Living Units Shepparton 5822 4995

Glen Eira City Council

Japara

mecwacare Medical and Aged Care Group Mercy Health

Parkglen

Regis Aged Care Respect Aged Care

Ryman Healthcare (Australia)

St Vincent's Care Services Tabulam & Templer Homes for the Aged (TTHA) Tongala & District Memorial Aged Care Service

AREA

Fees/Costs

DPS Web Notes Advert Page ID

BLUECROSS to TONGALA & DISTRICT MEMORIAL ACS VILLAGE

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i t mu e Sma nal Fac ilitie ll Pe Don ts We s lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation*

201

PHONE (03)

Cowes 1300 133 414 9

999 999 99 99 9 9 9 999 999 99 999 999 999

99 99 99 99 99 99 99 99 99 99 9 9 99

161D 15946

999 999 99 99 99 Parkglen Assisted Care Keysborough 9798 1633 9 9 Parkglen Respite Services - Long Term Keysborough 9798 1633 9999 Parkglen Respite Services - Short Term Keysborough 9798 1633 9999 Parkglen Retirement Community Keysborough 9798 1633 999 999 Inala Village Blackburn South 1800 609 799 99 99 St John's Village Self Care Units & The Terrace Wangaratta 5721 4214 9 99 Swan Hill Village Swan Hill 5032 1159 9 99 The Terrace Wangaratta 5723 2419 9 99 Aberfeldie Retirement Village Aberfeldie 8317 4800 9 99999 Charles Brownlow Retirement Village Highton 0436 127 820 9 99999 John Flynn Retirement Village Burwood East 8849 8799 9 99999 Nellie Melba Retirement Village Wheelers Hill 8513 1930 9 99999 Ocean Grove Retirement Village Ocean Grove 4238 3000 9 9 9 Weary Dunlop Retirement Village Wheelers Hill 8545 1403 9 99999 Eltham Retirement Living Eltham 1800 778 767 99 999 Tabulam & Templer Homes Retirement Living Bayswater 8720 1333 99 999 Deakin Village Tongala 5859 0800 99 9 Memorial Drive Retirement Village Tongala 5859 0800 9 9

99 999 99 9 99

75 20599

99 9 Queens Park Independent Living Units Moonee Ponds 9680 3311 9 Belsize Avenue Units Carnegie 9524 3333 9 Curraweena Road Units Caulfield South 9524 3333 9 Jasper Road Units Bentleigh 9524 3333 9 Balmoral Mews Lifestyle Villas Grovedale 5243 6733 9 Barongarook Gardens Retirement Village Colac 5231 9999 9 Sydney Williams Retirement Apartments Doncaster East 9841 1600 9 John Atchison - Retirement Living Hoppers Crossing 8573 4970 9 Robin Syme Malvern Malvern 9831 9876 9 Casey Manor Retirement Village Narre Warren South 9703 0188 9 Golden Rise Bendigo Golden Square 1300 112 732 9 Mercy Place Apartments Parkville Ret Living Parkville 9385 9446 9 Mercy Place Colac Retirement Living Colac 5233 5600 99 Mercy Place Rice Village Retirement Living Geelong 5247 2202 9 Shepparton Independent Living Units Shepparton 5831 3000 9 St Margaret's Community Retirement Village Reservoir 0412 706 459 9

59, 128D, OBC 62208 59, 128D, OBC 62207 62 15917 62 15595 144 16290 144 16075 144 16291 112 20659 112 20660 112 20658 9, 94 22386 9, 94 61613 75 62022 75 21230 75 21231 75 21351 75 16282 Note 1

9 9 9 9 99 99 99

114 21696 114 61674 114 61673 114 19271 52-53 20761 83 15878 83 20661 83 62233

Note 1

110 61818

99 99 99

110 61706

99 9 9 99

110 21373

110 61707 110 22294 110 62222 11 21491 89 21354 60 20117

60 20430

Note: 1. Supported Living on site

* This section only includes organisations who have chosen to advertise

Definitions see pages 146-147

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

202

Aged Care Guide

VICTORIA 2021/22

Type

VILLAGE

Amarco Apartments Condare Court ILUs Kalkee Costa Court Serviced Apts Kalkee ILUs Manningtree Hawthorn Nangare ILUs Strathdon ILUs Valkstone ILUs White Hills Haven ILUs Yernga ILUs

Vasey RSL Care

Ex-Service Accommodation

VMCH

Athelstan Retirement Apartments Barnsbury Apartments Corpus Christi Retirement Village Marcellin Retirement Village McAuley Retirement Village Parkview Providence Retirement Village Shanagolden Retirement Village St Catherine's Apartments St Joseph's Mews St Joseph's Place St Thomas' Village Star of the Sea Retirement Village

Fees/Costs

DPS Web Notes Advert Page ID

UNITING AGEWELL to VMCH ORGANISATION Uniting AgeWell

Features

ILUs or Ren Villas tal A Serv ccomm ice od 24 h d Apart ation r O n m en Age Site S ts d Ca upe Com re On S rvision i te mu Sma nal Fac ilit ll Pe Don ts We ies lcom or F Lice unded e nce Resi to Occ upy den Serv t Funde d/Pu ice F rcha ee sed

Retirement Accommodation listed alphabetically by their Organisation*

AREA

PHONE (03)

Kingsville 9680 0500 Camberwell 9845 3139

9 99

9 Belmont 5243 9566 999 Hawthorn 8840 2800 9 Burwood 9845 3139 9 Forest Hill 9845 3139 9 Bentleigh 9845 3139 9 White Hills 5434 3000 99 Mount Waverley 9845 3139 9 Greater Melbourne 1300 602 108 99 Camberwell 9809 1231 9 Deepdene 9816 1100 9 Clayton 8581 0600 9 Kyneton 1800 036 377 9 Trentham 1800 036 377 9 Eltham 9926 2000 9 Bacchus Marsh 5310 6600 99 Pakenham 5945 3800 9 Balwyn 9926 2000 9 Hawthorn 9291 5300 9 Brunswick West 9926 2000 9 Greensborough 9422 4040 9 Torquay 5264 3500 9 Belmont 5243 9566

999 999 999 999 9 9 99 999 9 9 99 99 99 999 9 9 999 999 99 99 99 999

99 99 99 99 99 99 99 99 99 99 99 99 99 9 9 99 999 9 9 9 9 99 99 99 99

18-19 20600 18-19 16351 18-19 18609 18-19 16180 18-19 38662 18-19 15693 18-19 20580 18-19 15692 18-19 17889 18-19 17890 Note 1

65, 69 15982 160D 20603 160D 20910 160D 18799 160D 61635 160D 61634 160D 16105 160D 16095 160D 20243 160D 20576 160D 20963 160D 16045 160D 20245 160D 20244

Note: 1. Rental units for veterans, widows or widowers of Australian/Allied Forces & ex-service community members of any age

Looking for independent advice?

Talk to a real person who can help now 08 8121 3715 Home Care Options ~ Retirement Living Options ~ Residential Aged Care * This section only includes organisations who have chosen to advertise

Definitions see pages 146-147

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages. The reference tables are organised in five regions: Melbourne city, Eastern metro, Northern metro, Southern metro and Western metro.

Melbourne city Eastern metro Northern metro Southern metro Western metro

On the following pages you’ll find alphabetical lists of approved providers, in Greater Metropolitan Melbourne.

The list below is a quick reference guide to help you find in which group council districts are listed. For example Whitehorse LGA is grouped under Eastern metro. Page 150 is a colour coded map of Greater Metropolitan Melbourne to show you which council districts are grouped together.

Council District

Region

Council District

Region

Banyule

Northern

Maroondah

Eastern

Bayside

Southern

Melbourne

Boroondara

Northern

Melton

Western

Brimbank

Western

Monash

Eastern

Cardinia

Southern

Moonee Valley

Western

Casey

Southern

Moreland

Western

Darebin

Northern

Mornington Peninsula

Southern

Frankston

Southern

Nillumbik

Northern

Glen Eira

Southern

Port Phillip

Southern

Greater Dandenong

Southern

Stonnington

Southern

Hobsons Bay

Western

Whitehorse

Eastern

Hume

Western

Whittlesea

Northern

Kingston

Southern

Wyndham

Western Northern

Knox

Eastern

Yarra

Manningham

Eastern

Yarra Ranges

Maribyrnong

Western

Eastern

203

H O M E

HCPs Metropolitan Melbourne

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C A R E

P A C K A G E S

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How to read the HCP table The table on these pages lists Home Care Package approved providers in alphabetical order, detailing the Home Care Package levels they offer and if they offer any package supplements.

The hours of care are increased at each level of care, which means more hours of care and services are provided under Home Care Package Level 4 and the least amount of hours under Home Care Package Level 1.

Ethnicity, country or cultural groups listed under ‘Notes’ applies to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au .

Package supplements, like the Dementia SupplementZ and the Veterans’ Supplement R, are offered to eligible persons only. Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y, or for people who live in rural, remote or isolated areas t. The cultural environment g indicates providers offering services from culturally diverse backgrounds.

The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance.

Based on your care needs, an ACAS assessment will determine what level of care you are eligible for and if any supplements apply to you.

These icons help you find the packages that are most suitable for you.

Melbourne city Eastern metro Northern metro Southern metro Western metro

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

Community Elders Services nnn Aboriginal Care & Health nnnnn Absolute Home Care nnnnn Accent AccessCare n n ACCS North & West n n n ACCS South & East n n Active Community Group nnnnn Age Up Health nnnnn Alfred Home Care Packages n annecto at Home Support Northern Region n n annecto at Home Support South Eastern Region n n annecto at Home Support Western Region n n Apto Group nnnnn Arcare Home Care Packages East Melbourne Region n

Note: 1. Arabic, CALD, Croatian, Dutch, Eastern European, European, Former Yugoslavian, French, German, Greek, Hungarian, Indian, Italian, LGBTIQ, Latvian, Lebanese, Macedonian, Malaysian, Maltese, NESB, Northern European, Pacific Islander, Polish, Russian, Scandinavian, Southern European, Spanish, Turkish, Ukrainian, Western European

Home Care Packages Levels

9070 9931 8720 1338 1300 819 200 9689 5811 9791 6000 8820 0000 1300 254 326 9076 6864 1800 266 328 1800 266 328 1800 266 328 9725 3219 1300 272 273

Packages for Veterans

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

Home Care Packages Supplement

Notes

PHONE (03)

9383 4244

Packages for people who live in rural, remote or isolated areas

Advert Page

ATSI 8Zetg 8Ze Note 1 89 8ZeRg ATSI, CALD, LGBTIQ 8Zg Note 2 8Zg Note 2 8Zg 23, 91 8ZeYRg Note 3 8ZeR ATSI, CALD, LGBTIQ, NESB 8ZRg 8ZeYtRg ATSI, CALD, LGBTIQ 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 8ZeYtRg ATSI, CALD, LGBTIQ 8ZeR Note 4 IFC-1 8ZeR

DPS Web ID 16498 21831 21355 17601 17683 18170 61989 61667 17599 17652 17660 19909 37569 19915

2. Bosnian, Croatian, Macedonian, Slavic 3. Asian, CALD, Chinese, German, Greek, Indo-Chinese, Indonesian, Malaysian, Singaporean, South Asian 4. Preference given to retirement village clients

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Melbourne city Eastern metro Northern metro Southern metro Western metro

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A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

Home Care Packages North Melbourne Region n n Arcare Home Care Packages South Melbourne Region n Arcare Home Care Packages West Melbourne Region n Arcare Services Feros Care Eastern Metro n AtAt Home Services Feros Care Northern Metro n At Home Home Services Feros Care Western Metro n n At Your Service Care nnnnn AusCare Home &HomeCommunity Care nnnnn Auspire Care VIC nnn n Australian Multicultural Community Services (AMCS) nnnnn Australian Unity Home Care Service Box Hill Region nnnnn Australian Unity Home Care Services nnnnn AVWA Home Care Services East & South nnnnn AVWA Planned Activity Groups North and HCPs North-East-South nnnnn AVWA Planned Activity Groups West and HCPs West nnnnn Baldwin Living HomeServe VIC n HomeCare n n BallyCara Home Help Eastern Metro nn Baptcare Home Help Northern Metro n n Baptcare Home Help Southern Metro n Baptcare Home Help Western Metro n n Baptcare Home Care n BASScare Home Care East nn Benetas Home Care North West n n n Benetas Benetas Home Care South n Better Living Home Care Packages nnnnn BlueCross Community nnnnn Bolton Clarke MelbourneServices Support nnnnn Brotherhood of St. LaurenceAt Home Care Packages nnnnn Calvary Community Care - MetroHomeMelbourne nnnnn Care Connect nnnnn Carrington Health Home Care Packages nnnnn CCSSCI Home Care Packages nnnnn CO.AS.IT. Home Care Packages (VIC) nnnnn Colbrow Homecare nnnnn Note: 1. Preference given to retirement village clients 2. NESB, Sri Lankan; Preference given to retirement village clients 3. Chinese, Croatian, European, Filipino, Greek, Italian, Maltese, Northern European, Polish, South Asian, Spanish, Thai, Vietnamese, Western European

AgedCareGuide.com.au

Home Care Packages Levels

Home Care Packages Supplement

Notes

PHONE (03)

1300 272 273 1300 272 273 1300 272 273 1300 763 583 1300 763 583 1300 763 583 0416 215 088 1300 455 322 1300 433 983 9689 9170 1300 160 170 1300 160 170 9546 2699 9428 9078 9396 1922 6221 5483 1300 037 542 13 22 78 13 22 78 13 22 78 13 22 78 0448 757 887 1300 236 382 1300 236 382 1300 236 382 1300 307 344 1300 133 414 1300 221 122 1300 147 147 1300 660 022 1800 370 575 9890 2220 8848 0288 9349 9000 1300 331 103

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

205

Advert Page

Note 1 IFC-1 8ZeR Note 2 IFC-1 8ZeRg Note 1 IFC-1 8ZeR 8e 8eR LGBTIQ 8g 77 8ZeYRg Note 3 8Z Note 4 8Zeg 8ZeYtRg LGBTIQ, NESB 80 8ZeR 80 8ZR Vietnamese 8Zg Vietnamese 8Zg Vietnamese 8Zg Note 5 8ZR Italian 8g 8ZeYR 8ZeYRg Maltese 8ZeYR 8ZetRg Maltese 76, 105 8Ze 109 8ZeYRg Note 6 109 8ZeYRg Note 6 Note 6 109 8ZeYtRg 8ZeYRg Note 7 CALD 59, 128D, OBC 8ZeRg CALD, LGBTIQ 8ZeRg 8ZeYR 113 8ZeR 8ZeYtRg ATSI, CALD, LGBTIQ 20 8ZeR Chinese 8Zeg Italian 90 8Zeg 8ZeR

DPS Web ID 38177 19264 19265 20736 20737 21151 38565 38987 38603 20697 22241 20189 38615 18976 17705 62246 38771 18620 17583 17667 17716 62221 17577 17608 17703 19001 17642 17935 17584 16056 17609 61652 17578 17661 20268

4. CALD, European, Filipino, Greek, Islamic, Italian, NESB, Spanish, Sri Lankan 5. Packages for clients in Baldwin Living retirement villages and broader community 6. ATSI, CALD, LGBTIQ, NESB 7. CALD, Chinese, European, German, Italian

BlueCross offers private and Government-funded home care services to keep you living your life at home for longer.

1300 133 414 bluecross.com.au ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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These icons help you find the packages that are most suitable for you.

Melbourne city Eastern metro Northern metro Southern metro Western metro

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

Home Care nnnnn Comfort Care nnnnn Comm Cumberland Home Care n n EACH Home CareViewPackages nnnnn Empower Homecare (EPHC) n nn Enrich Living Services nnnnn FCCVI Home & Community Care nnn Five Good Friends Home Care Services nnnnn Focus Care nnnnn Fronditha Care Home Care Packages nnnnn genU Home Care Packages nnnnn Guardian Healthcare Services nnnnn Guardian Network Home Care Services nnnnn Guardian Network Home Maintenance Services nnnnn Guardian Network Nursing/Palliative Care nnnnn Guardian Network Nursing/Support Services nnnnn HammondCare At Home Eastern Metro nn HammondCare At Home Northern Metro n n n HammondCare At Home Western Metro n n HCA Home nnnnn healthAbility Home Care nn Help in the Home nnnnn HenderCare nnnnn Home Care Assistance South East Melbourne n n Home Caring nnnnn Home Instead Melbourne Blackburn & Eastern Suburbs n Home Instead Melbourne Inner East n Home Instead Melbourne Inner South & Bayside n n Home Instead Melbourne Outer East & Glen Waverley n Home Support Services nnnnn Hume City Council Aged Care Services n integratedliving Australia Victoria n IPC Health Aged Care Services n nnn IrisIWAAManorHome Care Services nnn Jewish Care In-Home Services nnnn

Note: 1. Arabic, Asian, Chinese, Greek, Hindi, Indian, Italian, Vietnamese

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

Notes

9803 3504 9790 0555 1300 003 224 9942 7106 1300 202 003 9687 9011 1300 787 581 02 9029 9084 9552 4100 1300 558 368 1300 978 009 1300 932 273 1300 932 273 1300 932 273 1300 932 273 1800 826 166 1800 826 166 1800 826 166 1300 422 111 9430 9100 9813 8180 1300 764 433 9005 1159 1300 875 377 9877 3773 9913 7710 9576 8545 9754 4861 1800 854 300 9205 2200 1300 782 896 9219 7142 9813 8566 0435 878 173 8517 5999

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

Home Care Packages Supplement

PHONE (03)

02 8964 8856

Packages for Veterans

Advert Page

8Zt 8ZeYtRg Asian, European 173 8Ze 8ZeYR 8Z 8ZeR Asian, CALD, Filipino 8g 8ZetR 8Z 8ZeYtRg CALD, Greek, NESB 8ZeYtRg ATSI, CALD, LGBTIQ 8Z 15 8Z 15 8 15 8 15 8 8Z 8ZR 8ZR 8ZetR 8ZeR 8Z 8ZeR 8ZeR Note 1 8Zg 8Z 8 8 8Z 8ZetR 8Z 8ZetR ATSI, CALD, LGBTIQ 8ZeRg CALD, NESB 8ZRg Note 2 8Zeg Jewish 8ZeRg

DPS Web ID 38406 38435 21143 19330 22297 17674 18997 22263 61511 17596 19528 61583 20711 38046 38047 38048 22260 21149 21315 38171 19011 22129 21741 21933 39049 20864 20866 20870 20867 21928 17668 21237 17654 16185 38679 20298

2. Arabic, Bosnian, CALD, Egyptian, Lebanese, Muslim, South African, Turkish

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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These icons help you find the packages that are most suitable for you.

Melbourne city Eastern metro Northern metro Southern metro Western metro

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

Care VIC nnnnn JustJust Better nnnnn KinCareFor U Care nnnnn KRHS Westernport Nursing Home & Killara Hostel n Community Health Service nnnnn Latrobe Get Care nnnnn Let's Barriers VIC nnnnn LifeLikeWithout n LivelyOurHomeOwnCare nnnnn Local Guardians Home Care n Care n n Loyal Community Welfare Association (MCWA) HCPs n n n Macedonian MACS Home Care n MACS ResidentialServices Care and Home Services n MannaCare Community nn Mayflower Home Care Care nnn mecwacare Home Care Packages nnnnn Melbourne City Council Ageing & Inclusion Services n Health Home Care Eastern Metro nn Mercy Health Home Care Geelong n Mercy Health Home Care Mornington Peninsula n Mercy Health Home Care North West Metro - Parkville n n n Mercy Mercy Home Care North West Metro - Preston nnn n Mercy Health Home Care Northern Metro nn n Mercy Health Home Care South East Metro nnn Mercy Health Health Home Care Southern Metro n Merri Health Care Packages n n n MiCare HomeHome Packages Southern n nnn MiCare Home Care Packages Victoria nnnnn Monash HealthCareCommunity Support Options n Moonee Valley City Council Aged & Disability Services n Morcare Services nnnnn Northern Health Home Care Packages nn n Note: 1. CALD, Greek, Hindi, LGBTIQ, NESB, Russian 2. Bosnian, CALD, Croatian, European, Former Yugoslavian, Italian, LGBTIQ, Macedonian, Maltese, Russian, Serbian, Slavic, Turkish, Ukrainian 3. Arabic, Asian, Greek, Indian

Home Care Packages Levels

9578 3024 1300 110 254 5997 9686 1800 242 696 1300 497 442 1800 935 483 1800 687 696 9070 4746 9005 5711 8596 5480 9318 1111 1300 622 778 5279 6800 1300 902 023 9591 1100 8573 4812 9658 9658 1300 478 776 5240 7300 5978 9700 9385 9444 1300 478 776 1300 478 776 8530 6999 1300 478 776 8319 7430 1300 064 064 1300 064 064 9792 7788 9243 8748 9800 4433 9495 3219

Packages for Veterans

1234 1234 1234 1234 1234 1234 1234 1234 123 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

Home Care Packages Supplement

Notes

PHONE (03)

1300 587 823

Packages for people who live in rural, remote or isolated areas

Advert Page

13 8Z Jewish, NESB 8Zeg 8ZetR 8ZetR 8ZeYtR 8ZeYtR 8ZetRg ATSI, CALD, LGBTIQ Note 1 8Zg 8 8Z 8 8ZetRg Note 2 8ZeYtR 8ZeYtR Note 3 8ZeRg 8 9, 94 8ZeYRg CALD 8ZeYR 75 8ZeYRg CALD, NESB 75 8ZeYR 75 8ZeYR 75 8ZeYRg CALD 75 8ZeYR 75 8ZeYRg Greek, Italian 75 8ZeYR 75 8ZeYRg CALD, LGBTIQ 8ZeYRg CALD, LGBTIQ Note 4 8ZeRg 8ZetRg Note 5 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 8ZeYRg CALD Note 6 8Zetg ATSI, CALD, LGBTIQ, NESB 8ZeRg

DPS Web ID 19815 21830 16051 16503 21531 38280 20848 38470 39059 38858 22116 22041 17693 16540 18319 61679 17917 17648 17580 61708 38880 18984 18334 17590 18510 17604 19329 17573 18308 17673 17633 38425 16338

4. Arabic, Asian, CALD, Chinese, Dutch, European, Filipino, Greek, Indian, Italian, Korean, LGBTIQ, Latin American, NESB, Spanish, Sri Lankan 5. Arabic, Asian, Burmese, CALD, Chinese, Dutch, European, Filipino, French, German, Greek, Italian, Japanese, LGBTIQ, Latin American, Lebanese, NESB, Spanish, Sri Lankan, Vietnamese 6. African, Asian, Chinese, Indian, Korean.

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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These icons help you find the packages that are most suitable for you.

Melbourne city Eastern metro Northern metro Southern metro Western metro

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Cultural Environment

Home Care Packages Supplement

Notes

PHONE (03)

Advert Page

DPS Web ID

Care Home Care Services 9131 5500 1234 8Z 16627 n Olivet 9484 8102 1234 8Z 2 16036 nnnnn Omni-Care Parkglen Home Care Services 9798 1633 114 21697 1234 8ZeR nnnnn PCCV Home Care Packages 9569 4020 1234 8ZetRg CALD, Polish 17576 nnnnn Pearl Home Care - Melbourne North East 0423 383 633 1234 8Z 62144 n Health Home Care Packages 5970 2001 1234 8ZeYg ATSI, LGBTIQ 17706 n Peninsula First Healthcare 9402 9533 1234 8ZeYtRg Note 1 38676 nnnnn People Inhome Care Packages Melbourne 1300 103 010 1234 8Z 20261 nnnnn Prestige Care Home Care Packages Metropolitan 1800 472 273 1234 8ZetR 21435 nnnnn Prompt Aged Care Services Eastern/Northern Metro Region 8560 4444 1234 8ZeRg CALD, Greek 22268 nnnnn PRONIA Aged Care Services Southern/Western Metro Region 9388 9998 1234 8ZeRg CALD, Greek 18396 n nn PRONIA Home Care Eastern Metro 1300 188 740 1234 8ZeYR 52-53 21584 nnnn Regis Royal Freemasons Home Care 1800 756 091 Note 2 17651 1234 8ZeYRg nnnnn RusCare Community Care 9793 0028 1234 8ZeYRg Note 3 21812 nnnn Sacred Heart Local 8530 8300 1234 8Zeg Dutch, Spanish 17603 n nnn SAI Home & Community Care 9988 1238 1234 8ZeRg Note 4 14 21002 nn n Samarinda Home Care 1300 591 464 1234 8Z 21723 nn Senior Helpers Southeast Melbourne 8524 7699 1234 8 61604 nnn Senior Helpers Outer East Melbourne 9052 6999 1 Note 5 39026 g nn Seniors Community Care 5977 6966 1234 8ZR 22124 n n Sequel Home Care 9499 1200 1234 8Z 27 22114 nnnnn SereneCare 1300 773 174 1234 8ZeYR 61689 nnnnn Simply Helping Eastern & Greater Eastern Melbourne 9735 5348 24 21877 1234 8Z n Simply Helping Gippsland South & West 24 21882 n Southern Cross Care (SA, NT & VIC) Home Care Services Mornington 180097998524676772 1234 8Zt ATSI, CALD, LGBTIQ 18518 1234 8ZeRg n Spectrum Home Care Services 1300 735 653 1234 8ZeYRg CALD 19907 nnnnn St Vincent's Care Services Home Care 1800 778 767 1234 8Z 11 22001 nnnnn Star Health Home Care 1800 266 664 1234 8ZeR 22038 n Star Residential Care 9763 8009 1234 8 61573 nnnnn Summa Care 1800 226 342 1234 8ZeYtR 38292 nnnnn Sunbury and Cobaw Com'ty Health Home Care Packages 9744 4455 1234 8ZeRg ATSI 22254 n The CareSide 1300 854 080 1234 8ZetR 38183 nnnnn The Salvation Army Community Care 9311 7677 55 17671 1234 8ZeR nnnnn Note: 1. ATSI, African, Arabic, Assyrian, Bengali, Bosnian, CALD, Chinese, Croatian, Egyptian, Greek, Hindi, 3. Arabic, European, Italian, Jewish, Korean, Latvian, Lebanese, Macedonian, Maltese, Indian, Indonesian, Islamic, Italian, LGBTIQ, Lebanese, Macedonian, Malaysian, Maltese, Muslim, Pacific Islander, Singaporean, South African, Sri Lankan, Tamil, Thai, Turkish, Vietnamese 2. CALD, Greek, Italian, Russian, Vietnamese

Muslim, Polish, Russian, South Asian, Ukrainian 4. CALD, Indian, Sri Lankan 5. Chinese, Indo-Chinese, Indonesian

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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These icons help you find the packages that are most suitable for you.

Melbourne city Eastern metro Northern metro Southern metro Western metro

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Cultural Environment

Home Care Packages Supplement

PHONE (03)

Notes

Advert Page

DPS Web ID

& Community Care 9898 5566 1234 8Zg Note 1 38303 nnnnn TSCUnitedHomeSpanish Welfare Centre Home Care Packages 9318 2949 1234 8ZeYtg Note 2 22039 nnnnn Uniting AgeWellLatinAndrewAmerican Kerr Care 5975 6334 18-19 16424 1234 8ZeR n Uniting AgeWell Melbourne East Metro Home Care 9845 3166 1234 8ZetR 18-19 17582 nnn Uniting AgeWell Melbourne North West Metro Home Care 9111 9595 1234 8Zeg CALD 18-19 17880 n n n Uniting AgeWell Melbourne South East Home Care 9089 1900 1234 8ZeRg CALD 18-19 17689 n Uniting In Home Support Services 1300 277 478 1234 8ZeYtR 17664 nnnnn Vasey RSL Home Care 9810 5500 1234 8ZeR 65, 69 17680 nnnn VASS AC & Disability Support Services 9359 2861 1234 8Zeg Note 3 21460 nnnnn Village Baxter Community Care 5971 6308 1234 8ZeRg Note 4 21734 n Village Glen Flexicare Home Support 1300 435 394 1234 8Z 38591 n VincentCare HC Packages Prog Metro Region 9321 2912 1234 8ZeYRg Note 5 19905 nnnnn Vision Australia - Home Care Package 1300 847 466 Note 6 17632 1234 8etRg nnnnn VMCH Home Care Services Eastern/Northern Metro Region 1300 698 624 1234 8ZeYRg CALD 160D 17666 nn VMCH Home Care Services Southern Metro Region 1300 698 624 1234 8Zeg ATSI, CALD 160D 17631 n VMCH Home Care Services Western Metro Region n n Weary Dunlop Retirement Village - Aged Care - Ryman Healthcare 130085456981400624 1234 8ZeRg CALD, Maltese 160D110 18640 21121 1234 8ZR n Whitehorse City Council Home & Community Services 9262 6110 1234 8ZeR 17570 n Wintringham Home Care Packages Metropolitan VIC 9034 4824 1234 8ZeYR 17645 nnnnn YNA Your Nursing Agency Home Care Services 8823 0500 1234 8 22107 n Note: 1. Asian, CALD, Chinese, Indo-Chinese, Malaysian, Singaporean, South Asian, Vietnamese 5. ATSI; Working with1 people with complex needs, hoarding, substance use issues, homelessness 2. CALD, Hispanic, Latin American, NESB, Spanish 3. Arabic, Assyrian, CALD, Lebanese, NESB, Turkish 4. ATSI, Bosnian, Croatian, Egyptian, Filipino, Greek, Italian

or a history of homelessness, trauma and isolation 6. CALD; Priority for clients who are blind or have low vision

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

HCPs Regional Victoria

H O M E C A R E

P A C K A G E S

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Home Care Packages directory – Approved Providers Approved Home Care Package providers deliver home care and support services to members of the community who live at home. If you’ve been approved for a Government funded Home Care Package of any type you may approach any approved Home Care Package provider to provide the services you need. Some providers may only provide services in one region while others can service multiple areas. On the following pages you’ll find alphabetical lists of approved providers delivering aged care services in rural and regional Victoria. To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages. The reference tables are organised in five regions: North East region, North West region, South East region, South West region and West region. The list below is a quick reference guide to help you find in which group council districts are listed. For example Latrobe is listed under South East region. Page 151 is a colour coded map of the Victorian rural and regional areas to show you which council districts are grouped together.

Council District

Region

Alpine

North East

Ararat Ballarat

Council District

North East region North West region South East region South West region West region

210

Region

Mansfield

North East

West

Mildura

North West

West

Mitchell

North East North East

Bass Coast

South East

Moira

Baw Baw

South East

Moorabool

Benalla

North East

Mount Alexander

North West

Bendigo (Greater)

North West

Moyne

South West

Buloke

North West

Murrindindi

North East

Campaspe

North West

Northern Grampians

West

Central Goldfields

North West

Pyrenees

West

Colac-Otway

South West

Queenscliffe

South West

Corangamite

South West

Shepparton (Greater)

North East

East Gippsland

South East

South Gippsland

South East

Gannawarra

North West

Southern Grampians

South West

Geelong (Greater)

South West

Strathbogie

North East

Glenelg

South West

Surf Coast

South West

Golden Plains

West

Swan Hill

North West

Hepburn

West

Towong

North East

Hindmarsh

West

Wangaratta

North East

Horsham

West

Warrnambool

South West South East

Indigo

North East

Wellington

Latrobe

South East

West Wimmera

Loddon

North West

Wodonga

Macedon Ranges

North West

Yarriambiack

West

West North East West

VICTORIA 2021/22

AgedCareGuide.com.au

211

Based on your care needs, an ACAS assessment will determine what level of care you are eligible for and if any supplements apply to you.

These icons help you find the packages that are most suitable for you.

North East region North West region South East region South West region West region

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Victoria SERVICE PROVIDER

Care & Health nn Absolute Barwon n ACCS North & West n ACCS ACCS n Age UpSouthHealth& East nn nn alpine@home Community Care Services n at Home Support Grampians Region n n annecto at Home Supp Loddon Mallee Region n annecto Services Feros Care Barwon South Western n AtAt Home Services Feros Care Grampians n At Home Home Services Feros Care Loddon Mallee n Australian Community Services (AMCS) n Australian Multicultural Home Care Service Ballarat Region nn Australian Unity Unity Home Care Services nn Baldwin Living HomeServe VIC n Ballan District Health Residential n Ballarat Health Services Home CareCarePackages n

Note: 1. Bosnian, Croatian, Macedonian, Slavic

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

Notes

4222 8072 9689 5811 9791 6000 1300 254 326 5755 0142 1800 266 328 1800 266 328 1300 763 583 1300 763 583 1300 763 583 9689 9170 1300 160 170 1300 160 170 6221 5483 5366 7912 5320 3010

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

Home Care Packages Supplement

PHONE (03)

9070 9931

Packages for Veterans

Advert Page

8Ze Note 1 8Ztg Note 1 8Zg Note 1 8Zg 8ZeR 8ZetRg CALD, German, Italian 8ZeYtRg ATSI, CALD, LGBTIQ 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 8eR LGBTIQ 8g 8eR 8ZeYtRg LGBTIQ, NESB 80 8ZetR 80 8ZR Note 2 8ZR 8t 8ZetR

DPS Web ID 21831 22244 17683 18170 61667 17634 20879 17684 20734 21152 20735 20697 22242 20189 62246 15932 17625

2. Packages for clients in Baldwin Living retirement villages and broader community

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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VICTORIA 2021/22

These icons help you find the packages that are most suitable for you.

North East region North West region South East region South West region West region

General packages suitable for all eligible clients

nn n n

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Victoria SERVICE PROVIDER

Home Help Barwon South West nnn Baptcare Baptcare Home Help Gippsland Bairnsdale n Baptcare Help Gippsland Morwell n Baptcare Home Home Help Hume

Packages for people with housing needs and at risk of homelessness

13 22 78 13 22 78 13 22 78

Baptcare Home Help Loddon Mallee Western

13 22 78

Bartay Agency

5427 0338

Bass Coast Health Home Care Packages (Flexihealth)

5671 3476

Bellarine Community Health Home Care Packages

Bendigo Health Community Care Services nn n Benetas Care Gippsland n Benetas Home Home Care Rural North West nn nn Better Living Care Packages nnnnn Brotherhood ofHomeSt. Laurence Home Care Packages n n Calvary Community Care - Gippsland nnnnn Care Connect nn nn Central Gippsland Health Home Support n Central Highlands Rural Health - Home Care Packages n n City of Greater Geelong Community Care Services n CO.AS.IT. Home Care Packages (VIC) n CobdenHealth n Colac Otway Shire Council n Colbrow Homecare nn Comm Care nnnnn Community Interlink (VIC) Home Care nn Cooinda n Corryong Health Community Services n DWECH Home & Community Care Services n EGHS n Fairviewat Home Home Care Packages n Five GoodVillage Home Care Services nn genU HomeFriends Packages nn nn Gippsland LakesCareComplete Packages n Grampians Community HealthHealthAgedHomeCareCareServices n Great Ocean Road at Home (HCP) n GSHS Home Care Services n Guardian nnnnn Healthcare Services

Note: 1. ATSI, CALD, LGBTIQ, NESB

Home Care Packages Levels

1800 007 224 5454 7833 1300 236 382 1300 236 382 1300 307 344 1300 147 147 1300 660 022 1800 370 575 5143 8155 5321 6596 5272 5272 9349 9000 5595 3100 5232 9420 1300 331 103 9803 3504 1300 203 203 5761 3300 02 6076 3260 5521 7535 5352 9328 5623 2752 1300 787 581 1300 558 368 5152 0075 5358 7400 5289 4316 5654 2757 1300 978 009

Packages for Veterans

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

Home Care Packages Supplement

Notes

PHONE (03)

13 22 78

Packages for people who live in rural, remote or isolated areas

Advert Page

8ZeYtRg CALD, NESB 8ZeYtR 8ZeYtR 8ZeYtR 8ZeYtR 8 8ZeYtRg ATSI, LGBTIQ CALD, NESB 8Zetg 8ZetR 8ZeYtRg Note 1 8ZeYtRg Note 1 8ZeYRg Note 2 8ZeYR 8ZetR 8ZeYtRg ATSI, CALD, LGBTIQ 8 8ZetRg LGBTIQ 8ZeYR Italian 8Zeg 8ZetRg CALD 8Zet 8ZeR 8ZeYtRg Asian, European ATSI, CALD 8Zetg 8ZeYtR 8t ATSI 8etg 8ZetR 8ZtR 8ZetR 8ZeYtRg ATSI, CALD, LGBTIQ 8ZeYtRg ATSI LGBTIQ 8Zetg 8Z 8Zet 8Z

DPS Web ID 17614 18624 18625 18619 17628 18313 17692 20582 17629

109 17720 109 17718 19001 17584 113 18125 20 17609 21131 20247 17615 90 17661 15835 19345 20268 38435 17626 15847 15855 21457 21458 38201 22263 19528 19331 17675 38566 38618 61583

2. CALD, Chinese, European, German, Italian

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

North East region North West region South East region South West region West region

VICTORIA 2021/22

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Victoria SERVICE PROVIDER

Network Home Care Services nnnnn Guardian Network Home Maintenance Services nnnnn Guardian Network Nursing/Palliative Care nnnnn Guardian Network Nursing/Support Services nnnnn Guardian Home n n HCA Health Residential Aged Care n Heathcote nnnnn HenderCare Rural Health Service Community Care nn Hesse Rural Health Residential Aged Care n Heywood Instead Horsham n Home Support Services n Home Honeysuckle Reg Hlth Violet Town Campus n indigo@home Community Care Services n Australia Victoria nnnnn integratedliving Aged Care Services nn Intereach nnnnn JustKinCareBetter Care VIC nnnnn KRHS Westernport Nursing Home & Killara Hostel n Latrobe Community Health Service nnnnn Let's Get Care nnnnn Life Without Barriers VIC nnnnn Lively Home Care n Lutheran Aged Care Home Care Services n Living n Lyndoch Home Care Services n MACS Residential Care and Home Services n MACS MDHSS n mecwacareHomeHomeCareCareServicesPackages nnnnn Mercy Health Home Care Colac n Mercy Health Home Care Geelong n Mercy Health Home Care Gippsland Region n Mercy Health Home Care Grampians Region nn Mercy Health Home Care Hume/Loddon Mallee Region nn Merri Health Home Care Packages n MHA Care Home & Community Care Services n Home Care Packages Latrobe/Gippsland n MiCare MiCare Home Care Packages Victoria n Moyne Health Services Home Care Packages n Nagambie HealthCare Home Care Services n NCN Health Cobram Home Care Packages n n New Aged Care

Note: 1. Services for clients in Genoa, Gypsy Point & Mallacoota areas 2. CALD, Chinese, Dutch, European, Greek, Italian, Latin American, NESB

AgedCareGuide.com.au

Home Care Packages Levels

1300 932 273 1300 932 273 1300 932 273 1300 932 273 1300 422 111 5431 0900 1300 764 433 5267 1200 5527 0544 5381 0701 1800 854 300 5798 1324 5728 0215 1300 782 896 1300 488 226 1300 587 823 1300 110 254 5997 9686 1800 242 696 1300 497 442 1800 935 483 9070 4746 02 6060 4000 5561 9394; 1300 622 778 5279 6800 5158 0243 8573 4812 5233 5603 5240 7300 1300 478 776 1300 478 776 1300 478 776 8319 7430 5742 1111 1300 064 064 1300 064 064 5568 0011 5736 2900 5871 0900 5427 2002

Home Care Packages Supplement

Notes

PHONE (03)

1234 1234 1234 1234 1234 1234 1234 1234 1234 123 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 123 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

213

Advert Page

8Z 8 8 8 8ZetR 8Z 8ZeR 8Zt 8ZetRg ATSI, European 8 8ZetR 8t 8Z 8ZetR 8Zet 8Z 8ZetR 8ZetR 8ZeYtR 8ZeYtR 8ZetRg ATSI, CALD, LGBTIQ 8 8Zt 8ZeYtRg ATSI 8ZeYtR 8ZeYtR Note 1 8et 8ZeYRg CALD 8ZeYtR 8ZeYR 8ZeYtRg CALD, NESB 8ZeYtR 8ZeYtRg CALD, NESB 8ZeYRg CALD, LGBTIQ 8 8ZetRg Note 2 8ZetRg Note 3 8ZetR 8Zt 8ZetRg CALD 8Zet

DPS Web ID

15 20711 15 38046 15 38047 15 38048 38171 15867 21741 17637 17962 61854 21928 15914 21769 21237 18274 13 19815 16051 16503 21531 38280 20848 39059 14156 15834 17693 16540 17623 9, 94 17917 75 20606 75 61708 75 17640 75 17641 75 19963 19329 21782 17681 18308 17568 38674 19002 22131

3. Arabic, Asian, Burmese, CALD, Chinese, Dutch, European, Filipino, French, German, Greek, Italian, Japanese, LGBTIQ, Latin American, Lebanese, NESB, Spanish, Sri Lankan, Vietnamese

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

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These icons help you find the packages that are most suitable for you.

North East region North West region South East region South West region West region

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Victoria

Home Care Packages Levels

SERVICE PROVIDER

PHONE (03)

Northern Health Home Care Packages

9495 3219

Regional Health Community Home Support Services n Orbost PCCV Home Care Packages nn People Healthcare nnnnn PrestigeFirstInhome Melbourne nn Prompt Care HomeCareCarePackages nn REDHS Home Care PackagesPackages Regional n Regis Home Care Mildura n Royal Freemasons Home Care nnnnn Rumbalara Positive Ageing & Disability Services nn Rural City of Wangaratta Aged & Community Care n Community Care n RusCare Helpers Southeast Melbourne n Senior SereneCare nnnnn Shepparton Villages Home Care & Support Services n Simply Helping Geelong & Barwon n Simply Gippsland South & West n Simply Helping Helping Goulburn Valley n Summa Care nnnnn Sunbury Health Home Care Packages n Surf CoastandShireCobawCouncilCommunity n The CareSide Aged & Disability Services nnnnn The Salvation Army Community Care n United Spanish Latin American Welfare Centre Home Care Packages nnnnn Uniting AgeWell Barwon Home Care nn AgeWell Gippsland Home Care n Uniting AgeWell Loddon Mallee North Home Care n n Uniting AgeWell Loddon Mallee South Home Care nn nn Uniting AgeWell Melbourne North West Metro Home Care n n Uniting Uniting In Home Support Services n VincentCare Home Care Packages Program Hume Region n n VincentCare Home Care Packages Program Metro Region

5154 6623 9569 4020 9402 9533 1300 103 010 1800 472 273 5484 4465 1300 188 740 1800 756 091 5822 2866 1300 982 662 9793 0028 8524 7699 1300 773 174 5832 0800 5261 4808 9799 4676 5795 1635 1800 226 342 9744 4455 5261 0600 1300 854 080 9311 7677 9318 2949 5243 9566 5152 9699 4026 7000 5454 2100 9111 9595 1300 277 478

Note: 1. ATSI, African, Arabic, Assyrian, Bengali, Bosnian, CALD, Chinese, Croatian, Egyptian, Greek, Hindi, Indian, Indonesian, Islamic, Italian, LGBTIQ, Lebanese, Macedonian, Malaysian, Maltese, Muslim, Pacific Islander, Singaporean, South African, Sri Lankan, Tamil, Thai, Turkish, Vietnamese 2. VHC services available 3. CALD, Greek, Italian, Russian, Vietnamese

5831 1840 9321 2912

Packages for people who live in rural, remote or isolated areas

Packages for Veterans

Home Care Packages Supplement

Notes

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

Cultural Environment

Advert Page

ATSI, CALD, LGBTIQ, NESB 8ZeRg 8ZeYtR 8ZetRg CALD, Polish 8ZeYtRg Note 1 8Z 8ZetR 8ZetR Note 2 52-53 8ZeR 8ZeYRg Note 3 ATSI 8Zetg 8ZeYtRg ATSI, CALD, LGBTIQ 8ZeYRg Note 4 8 8ZeYR 8 24 8Z 24 8Zt 24 8Zt 8ZeYtR ATSI 8ZeRg 8ZetRg ATSI 8ZetR 55 8ZeR 8ZeYtg Note 5 18-19 8ZR 18-19 8ZetR 18-19 8ZeYtR CALD, LGBTIQ 18-19 8Ztg CALD 18-19 8Zeg 8ZeYtR 8ZeYtR 8ZeYRg Note 6

DPS Web ID 16338 38553 17576 38676 20261 21447 38526 19333 17651 17638 17672 21812 61604 61689 22315 21881 21882 21883 38292 22254 19347 38183 17671 22039 17694 19183 17630 17711 17880 17664 21462 19905

4. Arabic, European, Italian, Jewish, Korean, Latvian, Lebanese, Macedonian, Maltese, Muslim, Polish, Russian, South Asian, Ukrainian 5. CALD, Hispanic, Latin American, NESB, Spanish 6. ATSI; Working with people with complex needs, hoarding, substance use issues, homelessness or a history of homelessness, trauma and isolation

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

North East region North West region South East region South West region West region

VICTORIA 2021/22

AgedCareGuide.com.au

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Regional Victoria SERVICE PROVIDER

Home Care Packages Levels

Home Care Packages Supplement

Notes

PHONE (03)

Australia - Home Care Package n nn Vision Home Care Services Barwon Region n VMCH Home Care Services Gippsland Region n VMCH Home Care Services Grampians Region nn VMCH VMCH Home Care Services Hume Region n Home Care Services Loddon Mallee Region n VMCH Home Care Packages n WDHS West Wimmera Service Community Options n Wimmera HealthHealth Community Options n n Wintringham HomeCareCareGroupPackages n Wintringham Home Care Packages Barwon n n Wintringham Home Care Packages Grampians Hume n n YNA Your Nursing Agency Home Care Services

1300 847 466 1300 698 624 1300 698 624 1300 698 624 1300 698 624 1300 698 624 5551 8306 5391 4371 5381 9336 9034 4824 9034 4824 9034 4824 8823 0500

1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234 1234

215

Advert Page

Note 1 8etRg ATSI 8Zeg 8ZeYtRg ATSI, CALD 8ZeYR 8ZeYtRg ATSI, CALD 8ZeYtRg ATSI, CALD 8ZetRg ATSI 8ZetRg CALD 8ZeYtR 8ZeYtR 8ZeYtR 8ZeYtR 8

DPS Web ID 17632

160D 18310 160D 17624 160D 17658 160D 18324 160D 18325 17621 17708 17676 20263 21461 20264 22107

Note: 1. CALD; Priority for clients who are blind or have low vision

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background Ethnic/cultural notes should not imply exclusivity. All services are multicultural. D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

VICTORIA 2021/22

AgedCareGuide.com.au

Culturally appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race, or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding, or heightened understanding of the special needs of the cultural group.

Cultural Group Arabic

Aged Care Home Name Coptic Village Hostel

Cultural Group ATSI

Aged Care Home Name Rumbalara Elders Facility

Arabic

Estia Health Keilor

Keilor Downs 9367 1011 16532

Austrian

Tabulam & Templer Homes for the Aged

Bayswater 8720 1333 16361

Arabic

Hope Aged Care Brunswick

Brunswick 9380 8028 16485

Bengali

Isomer Aged Care

Lysterfield 9752 9455 15561

Arabic

Isomer Aged Care

Lysterfield 9752 9455 15561

Bosnian

Estia Health Keilor

Keilor Downs 9367 1011 16532

Armenian

Acacia Gardens

Ringwood East 9870 0982 15707

CALD

AdventCare Whitehorse

Nunawading 9259 2000 15555

Asian

Acacia Gardens

Ringwood East 9870 0982 15707

CALD

AdventCare Yarra Ranges

Warburton 5966 4400 16574

Asian

Allbright Manor

Croydon North 9726 0588 18279

CALD

Anzac Lodge Nursing Home

Asian

On Luck Chinese Nursing Home

Donvale 9844 6000 15967

CALD

Aurrum Aged Care Brunswick

Brunswick West 8378 5400 16476

Asian

Sunnyhurst Gdns Disability Care Brighton Brighton East 9596 4040 16129

CALD

Aurrum Aged Care Healesville

Healesville 5962 6628 19899

Asian

The Alexander Aged Care Centre

Clayton 0455 551 195 16582

CALD

Autumn Care Hampton Lodge

Hampton Park 5975 4911 22373

ATSI

Aboriginal Community Elders Services Brunswick East 9383 4244 16498

CALD

Avondrust Lodge

Carrum Downs 9788 9020 16399

ATSI

Allambi Elderly Peoples Home

Dimboola 5389 1487 16408

CALD

BlueCross Box Hill

Box Hill 1300 133 414 22295

ATSI

Autumn Care Hampton Lodge

Hampton Park 5975 4911 22373

CALD

Boronia Residential Aged Care

Boronia 9762 1877 16601

ATSI

Heywood Rural Health Res Aged Care

Heywood 5527 0555 17962

CALD

Casey Aged Care

ATSI

Holmwood Aged Care

Healesville 5962 4321 16588

CALD

Casey Manor

Narre Warren South 9703 0188 15946

ATSI

Lifeview Willow Wood

Cranbourne 1800 543 384 18513

CALD

CobdenHealth

Cobden 5595 3100 15835

ATSI

Lyndoch Living

Warrnambool 5561 9375 15834

CALD

CraigCare Mornington

PHONE (03)

DPS Web ID Hallam 9796 3018 16395

PHONE (03)

DPS Web ID Shepparton North 5820 6200 20416

Coburg North 9353 5000 16484

Narre Warren 9705 4200 18610

Mount Martha 0416 304 711 16410

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

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Cultural Group CALD

Aged Care Home Name Della dale Aged Care

DPS Web ID Ringwood North 1800 001 717 16590

Cultural Group Chinese

Aged Care Home Name Elderly Chinese Home

CALD

Doutta Galla Avondale Heights

Avondale Heights 9680 3311 16086

Chinese

Hope Aged Care Brunswick

Brunswick 9380 8028 16485

CALD

Doutta Galla Footscray

Footscray 9680 3311 18702

Chinese

Japara Springvale

Springvale 9546 6133 16404

CALD

Doutta Galla Grantham Green

St Albans 9680 3311 16494

Chinese

Lifeview The Willows

CALD

Doutta Galla Lynch's Bridge

Kensington 9680 3311 16512

Chinese

Menarock LIFE Camberwell

CALD

Doutta Galla Queens Park

Moonee Ponds 9680 3311 15595

Chinese

On Luck Chinese Nursing Home

CALD

Doutta Galla Woornack

Sunshine 9680 3311 15606

Chinese

Royal Freemasons Gregory Lodge

CALD

Doutta Galla Yarraville Village

Yarraville 9680 3311 15608

Chinese

The Alexander Aged Care Centre

Clayton 0455 551 195 16582

CALD

Edward Street Nursing Home

Upper Ferntree Gully 9753 5064 16591

Chinese

Victorian Elderly Chinese Hostel

Ascot Vale 9370 8288 16519

CALD

Estia Health Knoxfield

Knoxfield 9763 1421 15564

Croatian

Arcare Burnside

CALD

Harmony Village Shepparton

Shepparton 5831 7921 15917

Croatian

Arcare Civic Manor

Epping 1300 272 273 18282

CALD

Iris Grange SRS

Heidelberg 9458 1311 18960

Croatian

Arcare Maidstone

Maidstone 1300 272 273 18636

CALD

Iris Manor

Ashburton 9813 8566 16185

Croatian

Arcare Reservoir

Reservoir 1300 272 273 16358

CALD

Japara Bayview

Carrum Downs 9775 1419 16468

Croatian

Arcare Sydenham

CALD

Japara Bonbeach

Bonbeach 9772 7477 16465

Croatian

Cumberland Manor Res Aged Care

CALD

Japara Capel Sands

Capel Sound 5982 1811 16613

Croatian

Estia Health Ardeer

Ardeer 9360 4552 16557

CALD

Japara George Vowell

Mount Eliza 9787 2811 16415

Croatian

Estia Health Keilor

Keilor Downs 9367 1011 16532

CALD

Japara Hallam

CALD

Japara Kingston Gardens

CALD

PHONE (03)

DPS Web ID Parkville 9328 4558 16507

Wheelers Hill 1800 543 384 16024 Camberwell 1300 096 971 18304 Donvale 9844 6000 15967 Flemington 1300 176 925 16497

Burnside 1300 272 273 16094

Sydenham 1300 272 273 16168 Sunshine North 9311 7079 16560

Hallam 9703 2322 16414

Croatian

Japara Vonlea Manor

Norlane 5278 1787 16409

Springvale South 9549 5333 15525

Croatian

St Basil's Homes for the Aged

Fawkner 9358 4444 16491

Japara Sandhurst

Carrum Downs 9782 0171 15679

Croatian

Tabulam & Templer Homes for the Aged

CALD

Japara Scottvale

Dandenong 9791 3088 15979

Dutch

Acacia Gardens

CALD

Japara Springvale

CALD

Japara St Judes

CALD

Japara Viewhills Manor

CALD

Margriet Manor

CALD CALD CALD

Mercy Place Abbotsford

Abbotsford 9419 3933 15596

Estn European Lifeview Willow Wood

CALD

Mercy Place Dandenong

Dandenong 9791 2777 16466

Estn European The Alexander Aged Care Centre

Clayton 0455 551 195 16582

CALD

Mercy Place Templestowe

Templestowe Lower 9850 1606 16583

Egyptian

Arcare Civic Manor

Epping 1300 272 273 18282

Bayswater 8720 1333 16361 Ringwood East 9870 0982 15707

Springvale 9546 6133 16404

Dutch

Arcare Hillside

Narre Warren North 9796 9166 17965

Dutch

Arcare Knox

Endeavour Hills 9706 2188 16208

Dutch

Drysdale Grove Aged Care Facility

Drysdale 5251 1230 18621

Kilsyth 9728 7400 16255

Dutch

Lifeview Argyle Court

Chelsea 1800 543 384 16431

Martin Luther Homes Aged Care Facility

The Basin 9760 2100 16619

Dutch

Lifeview Emerald Glades

Emerald 1800 543 384 16428

Mayflower Reservoir Aged Care

Reservoir 9460 2480 16449

Estn European Mayflower Reservoir Aged Care

Sydenham 1300 272 273 15682 Wantirna South 1300 272 273 16593

Reservoir 9460 2480 16449 Cranbourne 1800 543 384 18513

CALD

Monda Lodge Hostel

Healesville 5969 9968 16621

Egyptian

Arcare Sydenham

Sydenham 1300 272 273 16168

CALD

Mooroolbark Res Aged Care Facility

Mooroolbark 9723 9650 18654

Egyptian

Arcare Waterview

Craigieburn 1300 272 273 20251

CALD

Northern Gardens

Coburg North 9350 5033 17966

European

Acacia Gardens

CALD

Northside Residential Aged Care Facility

Forest Hill 8804 2732 18653

European

Anzac Lodge Nursing Home

Coburg North 9353 5000 16484

CALD

Oaklea Hall

Malvern East 1300 272 273 21325

CALD

Overbeek Lodge

CALD

Parkdale Aged Care

CALD

Rosewood Gardens Aged & Disabiltiy Care

CALD CALD CALD

Ringwood East 9870 0982 15707

Hughesdale 9569 0988 16628

European

Arcare Parkview Malvern East

Kilsyth 9728 7450 19013

European

Caulfield Manor SRS

Parkdale 9580 0499 16460

European

Embracia Moonee Valley

Ashburton 9886 0005 16125

European

Embracia Reservoir

Reservoir 9469 5555 16200

Royal Freemasons Footscray Aged Care

Footscray 1300 176 925 16561

European

Estia Health Knoxfield

Knoxfield 9763 1421 15564

Twin Parks Aged Care Centre

Reservoir 8470 9888 16301

European

Grace of Mary Greek Cypriot Hostel

Waverley Hill SRS

Wheelers Hill 9590 0510 19009

European

Heywood Rural Health Res Aged Care

Cambodian

Japara Springvale

Springvale 9546 6133 16404

European

Latvian Aged Care Facility

Chinese

Adare Care

Wantirna South 9801 7110 20581

European

Lifeview Argyle Court

Chelsea 1800 543 384 16431

Chinese

Allbright Manor

Croydon North 9726 0588 18279

European

Lifeview Willow Wood

Cranbourne 1800 543 384 18513

Chinese

Baptcare The Orchards Community

Doncaster East 13 22 78

21820

European

Menarock LIFE Camberwell

Camberwell 1300 096 971 18304

Chinese

Baptcare Westhaven Community

Footscray 13 22 78

16529

European

Royal Freemasons Ballarat

Canadian 1300 176 925 18983

Chinese

Bupa Templestowe

Templestowe 1800 718 348 20561

European

The Alexander Aged Care Centre

Chinese

Burwood Lodge SRS

Burwood East 9886 8777 18979

Fijian

Isomer Aged Care

Caulfield 9569 2600 16034 Avondale Heights 8579 4800 20253

Epping 9408 8169 16304 Heywood 5527 0555 17962 Wantirna South 9800 2977 15565

Clayton 0455 551 195 16582 Lysterfield 9752 9455 15561

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

VICTORIA 2021/22

Cultural Group Filipino

Aged Care Home Name Cumberland Manor Res Aged Care

Filipino

Estia Health Ardeer

Filipino

Estia Health Knoxfield

French

AgedCareGuide.com.au

217

PHONE (03)

Cultural Group Greek

Aged Care Home Name Rosewood Gardens Aged & Disabiltiy Care

DPS Web ID Ashburton 9886 0005 16125

DPS Web ID Sunshine North 9311 7079 16560

PHONE (03)

Ardeer 9360 4552 16557

Greek

Royal Freemasons Gregory Lodge

Flemington 1300 176 925 16497

Knoxfield 9763 1421 15564

Greek

South Port Residential Home

Albert Park 9690 3166 15589

Acacia Gardens

Ringwood East 9870 0982 15707

Greek

St Basil's Homes for the Aged

Fawkner 9358 4444 16491

German

Acacia Gardens

Ringwood East 9870 0982 15707

Greek

The Alexander Aged Care Centre

Clayton 0455 551 195 16582

German

Arcare Brighton

Brighton 1300 272 273 16469

Hindi

Isomer Aged Care

German

Arcare Caulfield

Caulfield North 1300 272 273 20293

Hindi

The Alexander Aged Care Centre

German

Arcare Cheltenham

Cheltenham 1300 272 273 16430

Hungarian

Arpad Aged Care

German

Arcare Hillside

Sydenham 1300 272 273 15682

Hungarian

Tabulam & Templer Homes for the Aged

German

Arcare Knox

Wantirna South 1300 272 273 16593

Indian

Arcare Keysborough

German

Arcare Maidstone

Maidstone 1300 272 273 18636

Indian

Noble Park Lodge

German

Arcare Sydenham

Sydenham 1300 272 273 16168

Indian

Sunnyhurst Gdns Disability Care Brighton Brighton East 9596 4040 16129

German

Estia Health Ardeer

Ardeer 9360 4552 16557

Indian

The Alexander Aged Care Centre

Clayton 0455 551 195 16582

German

Martin Luther Homes Aged Care Facility

The Basin 9760 2100 16619

Indo-Chinese On Luck Chinese Nursing Home

Donvale 9844 6000 15967

German

Tabulam & Templer Homes for the Aged

Bayswater 8720 1333 16361

Indo-Chinese The Alexander Aged Care Centre

Clayton 0455 551 195 16582

Greek

Acacia Gardens

Ringwood East 9870 0982 15707

Indonesian

On Luck Chinese Nursing Home

Donvale 9844 6000 15967

Greek

Arcare Carnegie

Carnegie 1300 272 273 18635

Irish

Arcare Knox

Greek

Arcare Cheltenham

Cheltenham 1300 272 273 16430

Irish

Arcare Malvern East

Greek

Arcare Civic Manor

Epping 1300 272 273 18282

Irish

The Alexander Aged Care Centre

Greek

Arcare Keysborough

Keysborough 1300 272 273 19895

Italian

Acacia Gardens

Greek

Arcare Maidstone

Maidstone 1300 272 273 18636

Italian

Anzac Lodge Nursing Home

Lysterfield 9752 9455 15561 Clayton 0455 551 195 16582 Wantirna 9801 0855 15552 Bayswater 8720 1333 16361 Keysborough 1300 272 273 19895 Noble Park 1800 642 273 21673

Wantirna South 1300 272 273 16593 Malvern East 1300 272 273 20296 Clayton 0455 551 195 16582 Ringwood East 9870 0982 15707 Coburg North 9353 5000 16484

Greek

Arcare Malvern East

Malvern East 1300 272 273 20296

Italian

Arcare Burnside

Burnside 1300 272 273 16094

Greek

Arcare Waterview

Craigieburn 1300 272 273 20251

Italian

Arcare Carnegie

Carnegie 1300 272 273 18635

Greek

Aurrum Aged Care Reservoir

Reservoir 9469 7555 15972

Italian

Arcare Civic Manor

Greek

Baptcare The Orchards Community

Doncaster East 13 22 78

21820

Italian

Arcare Hillside

Greek

Bupa Caulfield

Caulfield South 1800 718 348 16246

Italian

Arcare Keysborough

Greek

Bupa Templestowe

Templestowe 1800 718 348 20561

Italian

Arcare Knox

Greek

CraigCare Plumpton Villa Glenroy

Glenroy 0416 304 711 16137

Italian

Arcare Maidstone

Greek

Drysdale Grove Aged Care Facility

Drysdale 5251 1230 18621

Italian

Arcare Nirvana Avenue

Greek

Estia Health Ardeer

Ardeer 9360 4552 16557

Italian

Arcare Reservoir

Greek

Estia Health Epping Vic

Epping 9408 8564 16306

Italian

Arcare Sydenham

Sydenham 1300 272 273 16168

Greek

Estia Health Oakleigh East

Oakleigh East 9544 8167 16571

Italian

Arcare Waterview

Craigieburn 1300 272 273 20251

Greek

Fronditha Care Clayton Res Aged Care

Clayton South 9239 2100 15524

Italian

Assisi Aged Care

Rosanna 9455 1199 16320

Greek

Fronditha Care Templestowe RAC Templestowe Lower 8850 5111 17964

Italian

Aurrum Aged Care Reservoir

Reservoir 9469 7555 15972

Greek

Fronditha Care St Albans Res Aged Care

St Albans 9365 4300 16556

Italian

Baptcare The Orchards Community

Doncaster East 13 22 78

Greek

Fronditha Care Thornbury Res Aged Care

Thornbury 9495 2300 16300

Italian

Bupa Caulfield

Caulfield South 1800 718 348 16246

Greek

Grace of Mary Greek Cypriot Hostel

Epping 9408 8169 16304

Italian

Bupa Templestowe

Greek

Green Gables

Epping 9401 5555 17809

Italian

CraigCare Plumpton Villa Glenroy

Glenroy 0416 304 711 16137

Greek

Hope Aged Care Brunswick

Greek

Hope Aged Care Sunshine

Greek

Isomer Aged Care

Greek

Japara Vonlea Manor

Greek Greek

Epping 1300 272 273 18282 Sydenham 1300 272 273 15682 Keysborough 1300 272 273 19895 Wantirna South 1300 272 273 16593 Maidstone 1300 272 273 18636 Malvern East 1300 272 273 15587 Reservoir 1300 272 273 16358

21820

Templestowe 1800 718 348 20561

Brunswick 9380 8028 16485

Italian

Cumberland Manor Res Aged Care

Sunshine North 9311 7079 16560

Sunshine West 9312 3111 16559

Italian

Drysdale Grove Aged Care Facility

Drysdale 5251 1230 18621

Lysterfield 9752 9455 15561

Italian

Embracia Moonee Valley

Norlane 5278 1787 16409

Italian

Embracia Reservoir

Lifeview Argyle Court

Chelsea 1800 543 384 16431

Italian

Estia Health Epping Vic

Lifeview The Willows

Wheelers Hill 1800 543 384 16024

Italian

Estia Health Keilor

Greek

Lifeview Willow Wood

Cranbourne 1800 543 384 18513

Italian

Estia Health Knoxfield

Greek

Mayflower Reservoir Aged Care

Reservoir 9460 2480 16449

Italian

Estia Health Oakleigh East

Oakleigh East 9544 8167 16571

Greek

mecwacare Squires Place

Altona North 8573 4812 20889

Italian

Ferntree Gardens SRS

Ferntree Gully 9752 2170 15714

Greek

Ocean Mist Aged Care Facility

Torquay 5261 6709 20257

Italian

Glengollan Village

Ferntree Gully 9758 1093 16229

Avondale Heights 8579 4800 20253 Reservoir 9469 5555 16200 Epping 9408 8564 16306 Keilor Downs 9367 1011 16532 Knoxfield 9763 1421 15564

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

218

Aged Care Guide

VICTORIA 2021/22

Cultural Group Italian

Aged Care Home Name Green Gables

Italian

Hope Aged Care Brunswick

Brunswick 9380 8028 16485

Malaysian

On Luck Chinese Nursing Home

Donvale 9844 6000 15967

Italian

Isomer Aged Care

Lysterfield 9752 9455 15561

Maltese

Arcare Burnside

Burnside 1300 272 273 16094

Italian

Japara Vonlea Manor

Norlane 5278 1787 16409

Maltese

Arcare Civic Manor

Italian

Lifeview Emerald Glades

Emerald 1800 543 384 16428

Maltese

Arcare Hillside

Italian

Mayflower Reservoir Aged Care

Italian

mecwacare Squires Place

Italian

Myrtleford Lodge Aged Care

Italian

Northern Gardens

Italian

Ocean Mist Aged Care Facility

Italian

Regis Dandenong North

Italian

Regis Ontario

Italian

Rosewood Gardens Aged & Disabiltiy Care

Italian

Royal Freemasons Gregory Lodge

Italian

San Carlo Homes for the Aged

Italian

St Basil's Homes for the Aged

PHONE (03)

DPS Web ID Epping 9401 5555 17809

Cultural Aged Care Home Group Name Macedonian St Basil's Homes for the Aged

PHONE (03)

DPS Web ID Fawkner 9358 4444 16491

Epping 1300 272 273 18282 Sydenham 1300 272 273 15682

Reservoir 9460 2480 16449

Maltese

Arcare Maidstone

Maidstone 1300 272 273 18636

Altona North 8573 4812 20889

Maltese

Arcare Sydenham

Sydenham 1300 272 273 16168

Myrtleford 5752 2222 15989

Maltese

Arcare Waterview

Craigieburn 1300 272 273 20251

Coburg North 9350 5033 17966

Maltese

Cumberland Manor Res Aged Care

Sunshine North 9311 7079 16560

Torquay 5261 6709 20257

Maltese

Estia Health Ardeer

Ardeer 9360 4552 16557

Dandenong North 1300 998 100 15949

Maltese

Estia Health Keilor

Keilor Downs 9367 1011 16532

Mildura 1300 998 100 15646

Maltese

Ferntree Gardens SRS

Ferntree Gully 9752 2170 15714

Ashburton 9886 0005 16125

Maltese

Hope Aged Care Sunshine

Sunshine West 9312 3111 16559

Flemington 1300 176 925 16497

Maltese

Regis Dandenong North

South Morang 9404 1490 16319

Muslim

Isomer Aged Care

Fawkner 9358 4444 16491

NESB

Della dale Aged Care

Ringwood North 1800 001 717 16590

Italian

Sunnyhurst Gdns Disability Care Brighton Brighton East 9596 4040 16129

NESB

Doutta Galla Avondale Heights

Avondale Heights 9680 3311 16086

Italian

The Alexander Aged Care Centre

Clayton 0455 551 195 16582

NESB

Doutta Galla Footscray

Footscray 9680 3311 18702

Italian

Villa Del Sole Aged Care Residence

Glenroy 9953 6666 16524

NESB

Doutta Galla Grantham Green

St Albans 9680 3311 16494

Jewish

Acacia Gardens

Ringwood East 9870 0982 15707

NESB

Doutta Galla Lynch's Bridge

Kensington 9680 3311 16512

Jewish

Bupa Caulfield

Caulfield South 1800 718 348 16246

NESB

Doutta Galla Queens Park

Jewish

Caulfield Manor SRS

Jewish

Emmy Monash Aged Care

Jewish

Gary Smorgon House

Jewish Jewish

Dandenong North 1300 998 100 15949 Lysterfield 9752 9455 15561

Moonee Ponds 9680 3311 15595

Caulfield 9569 2600 16034

NESB

Doutta Galla Woornack

Sunshine 9680 3311 15606

Caulfield North 8508 9300 16450

NESB

Doutta Galla Yarraville Village

Yarraville 9680 3311 15608

Caulfield 9209 1111 19343

NESB

Grace Villa, Greensborough

Montefiore Homes Com'ty Residence

Melbourne 8517 5700 15726

NESB

Harmony Village Shepparton

Smorgon Family Nursing Home

Melbourne 8517 5600 21779

NESB

Iris Manor

Greensborough 8432 5199 16212 Shepparton 5831 7921 15917 Ashburton 9813 8566 16185

Jewish

Sunnyhurst Gdns Disability Care Brighton Brighton East 9596 4040 16129

Nthn European Acacia Gardens

Latvian

Arcare Brighton

Nthn European The Alexander Aged Care Centre

Latvian

Latvian Aged Care Facility

Latvian

Tabulam & Templer Homes for the Aged

LGBTIQ

Archie Gray Nursing Home

Kaniva 5391 4222 15901

Polish

Arcare Malvern East

LGBTIQ

Arthur Vivian Close Hostel

Kaniva 5392 4222 15780

Polish

CraigCare Plumpton Villa Glenroy

Glenroy 0416 304 711 16137

LGBTIQ

Creswick Aged Care Facility

Creswick 5345 9175 15931

Polish

Cumberland Manor Res Aged Care

Sunshine North 9311 7079 16560

LGBTIQ

Daylesford Aged Care Facility

Daylesford 5321 6517 15930

Polish

Estia Health Ardeer

LGBTIQ

Hepburn House

Daylesford 5348 8100 20252

Polish

Estia Health Knoxfield

Knoxfield 9763 1421 15564

LGBTIQ

Lifeview Argyle Court

Chelsea 1800 543 384 16431

Polish

Isomer Aged Care

Lysterfield 9752 9455 15561

LGBTIQ

Lifeview Emerald Glades

Emerald 1800 543 384 16428

Polish

Polish Retirement Home

Bayswater 9720 3575 16577

LGBTIQ

Lifeview The Willows

Wheelers Hill 1800 543 384 16024

Polish

Tabulam & Templer Homes for the Aged

Bayswater 8720 1333 16361

LGBTIQ

Lifeview Willow Wood

Cranbourne 1800 543 384 18513

Russian

Lifeview Emerald Glades

Emerald 1800 543 384 16428

LGBTIQ

The Alexander Aged Care Centre

Clayton 0455 551 195 16582

Russian

Polish Retirement Home

Bayswater 9720 3575 16577

LGBTIQ

Trentham Aged Care Facility

Trentham 5421 7275 15922

Russian

Tabulam & Templer Homes for the Aged

Bayswater 8720 1333 16361

Macedonian Arcare Civic Manor

Epping 1300 272 273 18282

Serbian

Aurrum Aged Care Reservoir

Macedonian Arcare Sydenham

Sydenham 1300 272 273 16168

Serbian

Cumberland Manor Res Aged Care

Reservoir 9469 7555 15972

Serbian

Japara Vonlea Manor

Norlane 5278 1787 16409

Macedonian Cumberland Manor Res Aged Care

Sunshine North 9311 7079 16560

Serbian

St Basil's Homes for the Aged

Fawkner 9358 4444 16491

Macedonian Epping Meadows Care Community

Epping 8405 5200 16334

Singaporean Acacia Gardens

Epping 9408 8564 16306

Singaporean On Luck Chinese Nursing Home

Donvale 9844 6000 15967

Slavic

Delahey 9367 8055 16552

Macedonian Aurrum Aged Care Reservoir

Macedonian Estia Health Epping Vic Macedonian Mayflower Reservoir Aged Care

Brighton 1300 272 273 16469

Ringwood East 9870 0982 15707 Clayton 0455 551 195 16582

Wantirna South 9800 2977 15565

Polish

Arcare Burnside

Burnside 1300 272 273 16094

Bayswater 8720 1333 16361

Polish

Arcare Caulfield

Caulfield North 1300 272 273 20293

Reservoir 9460 2480 16449

Kalyna Care

Malvern East 1300 272 273 20296

Ardeer 9360 4552 16557

Reservoir 9469 7555 15972 Sunshine North 9311 7079 16560

Ringwood East 9870 0982 15707

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

VICTORIA 2021/22

Cultural Group Slavic

AgedCareGuide.com.au

219

PHONE (03)

DPS Web ID Reservoir 9460 2480 16449

Cultural Group Ukrainian

Aged Care Home Name Kalyna Care

South African Arcare Carnegie

Carnegie 1300 272 273 18635

Ukrainian

Polish Retirement Home

Bayswater 9720 3575 16577

South African Arcare Caulfield

Caulfield North 1300 272 273 20293

Ukrainian

Tabulam & Templer Homes for the Aged

Bayswater 8720 1333 16361

Aged Care Home Name Mayflower Reservoir Aged Care

PHONE (03)

DPS Web ID Delahey 9367 8055 16552

South African Arcare Malvern East

Malvern East 1300 272 273 20296

Vietnamese Baptcare Westhaven Community

South African Arcare Nirvana Avenue

Malvern East 1300 272 273 15587

Vietnamese Estia Health Ardeer

Ardeer 9360 4552 16557

South African Bupa Templestowe

Templestowe 1800 718 348 20561

Vietnamese Estia Health Keilor

Keilor Downs 9367 1011 16532

Maidstone 1300 272 273 18636

Vietnamese Japara Springvale

Springvale 9546 6133 16404

Footscray 13 22 78

16529

Spanish

Arcare Maidstone

Spanish

Japara Vonlea Manor

Norlane 5278 1787 16409

Sri Lankan

Arcare Keysborough

Keysborough 1300 272 273 19895

Vietnamese Mekong Keilor East Vietnamese Aged Care Keilor East 9331 5366 16514

Sri Lankan

Lifeview The Willows

Wheelers Hill 1800 543 384 16024

Vietnamese On Luck Chinese Nursing Home

Sri Lankan

St Basil's Homes for the Aged

Sri Lankan

Sunnyhurst Gdns Disability Care Brighton Brighton East 9596 4040 16129

Wstn European Acacia Gardens

Swiss

Tabulam & Templer Homes for the Aged

Bayswater 8720 1333 16361

Wstn European Lifeview Emerald Glades

Turkish

Isomer Aged Care

Lysterfield 9752 9455 15561

Wstn European Lifeview The Willows

Wheelers Hill 1800 543 384 16024

Turkish

Ottoman Village Aged Care

Wstn European Lifeview Willow Wood

Cranbourne 1800 543 384 18513

Turkish

The Alexander Aged Care Centre

Fawkner 9358 4444 16491

Broadmeadows 9309 7562 15601 Clayton 0455 551 195 16582

Vietnamese Mekong Cairnlea Vietnamese Aged Care

Donvale 9844 6000 15967

Vietnamese Royal Freemasons Footscray Aged Care

Footscray 1300 176 925 16561 Ringwood East 9870 0982 15707 Emerald 1800 543 384 16428

Wstn European The Alexander Aged Care Centre

VICTORIA 2021/22

Cairnlea 7378 8188 20883

Clayton 0455 551 195 16582

AgedCareGuide.com.au

Culturally appropriate Home Care Packages Table of Home Care Package (HCP) providers offering culturally appropriate services

The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted

cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all

people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.

Cultural Group African

Service Provider Morcare Services

9800 4433

DPS Web ID 38425

Cultural Group Assyrian

Service Provider People First Healthcare

9402 9533

DPS Web ID 38676

African

People First Healthcare

9402 9533

38676

Assyrian

VASS Aged Care & Disability Support Services

9359 2861

21460

Arabic

Accent Home Care

8720 1338

21355

ATSI

Aboriginal Community Elders Services

9383 4244

16498

Arabic

Home Caring

1300 875 377 39049

ATSI

AccessCare

Arabic

IWAA Home Care Services

0435 878 173 38679

ATSI

Alfred Home Care Packages

Arabic

MannaCare Community Care

1300 902 023 18319

ATSI

annecto at Home Support Grampians Region

1800 266 328 20879

Arabic

MiCare Home Care Packages Southern

1300 064 064 17573

ATSI

annecto at Home Support Loddon Mallee Region

1800 266 328 17684

Arabic

MiCare Home Care Packages Victoria

1300 064 064 18308

ATSI

annecto at Home Support Northern Region

1800 266 328 17652

Arabic

People First Healthcare

9402 9533

38676

ATSI

annecto at Home Support South Eastern Region

1800 266 328 17660

Arabic

RusCare Community Care

9793 0028

21812

ATSI

annecto at Home Support Western Region

1800 266 328 19909

Arabic

VASS Aged Care & Disability Support Services

9359 2861

21460

ATSI

Bass Coast Health Home Care Packages (Flexihealth)

PHONE (03)

1300 819 200 17601 9076 6864

5671 3476

17599

17692

Asian

Active Community Group

8820 0000

61989

ATSI

Benetas Home Care East

1300 236 382 17577

Asian

Comm Care

9803 3504

38435

ATSI

Benetas Home Care Gippsland

1300 236 382 17720

Asian

FCCVI Home & Community Care

9687 9011

18997

ATSI

Benetas Home Care North West

1300 236 382 17608

Asian

Home Caring

1300 875 377 39049

ATSI

Benetas Home Care Rural North West

1300 236 382 17718

Asian

MannaCare Community Care

1300 902 023 18319

ATSI

Benetas Home Care South

1300 236 382 17703

Asian

MiCare Home Care Packages Southern

1300 064 064 17573

ATSI

Care Connect

1800 370 575 17609

Asian

MiCare Home Care Packages Victoria

1300 064 064 18308

ATSI

Community Interlink (VIC) Home Care

1300 203 203 17626

Asian

Morcare Services

9800 4433

38425

ATSI

DWECH Home & Community Care Services

Asian

TSC Home & Community Care

9898 5566

38303

ATSI

genU Home Care Packages

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

5521 7535

21457

1300 558 368 19528

220

Cultural Group ATSI

Aged Care Guide

Service Provider Gippsland Lakes Complete Health HCPs

PHONE (03)

5152 0075

VICTORIA 2021/22

DPS Web ID 19331

Cultural Group CALD

Service Provider Benetas Home Care South

DPS Web ID 1300 236 382 17703 PHONE (03)

ATSI

Heywood Rural Health Residential Aged Care

5527 0555

17962

CALD

Better Living Home Care Packages

1300 307 344 19001

ATSI

IPC Health Aged Care Services

9219 7142

17654

CALD

BlueCross Community Services

1300 133 414 17642

ATSI

Life Without Barriers VIC

1800 935 483 20848

CALD

Bolton Clarke Melb At Home Support

1300 221 122 17935

ATSI

Lyndoch Living

CALD

Care Connect

1800 370 575 17609

5561 9375

15834

ATSI

Monash Health Community Support Options

9792 7788

17673

CALD

CobdenHealth

ATSI

Northern Health Home Care Packages

9495 3219

16338

CALD

Community Interlink (VIC) Home Care

ATSI

Peninsula Health Home Care Packages

5970 2001

17706

CALD

FCCVI Home & Community Care

9687 9011

18997

ATSI

People First Healthcare

9402 9533

38676

CALD

Fronditha Care Home Care Packages

9552 4100

17596

ATSI

Rumbalara Positive Ageing & Disability Services

5822 2866

17638

CALD

genU Home Care Packages

ATSI

Rural City of Wangaratta Aged & Community Care

1300 982 662 17672

CALD

IPC Health Aged Care Services

9219 7142

17654

ATSI

Southern Cross Care (SA, NT & VIC) HCS Mornington

1800 852 772 18518

CALD

Iris Manor

9813 8566

16185

ATSI

Sunbury and Cobaw Community Health HCP

9744 4455

22254

CALD

IWAA Home Care Services

0435 878 173 38679

ATSI

Surf Coast Shire Council Aged & Disability Services

5261 0600

19347

CALD

Life Without Barriers VIC

1800 935 483 20848 1800 687 696 38470

5595 3100

15835

1300 203 203 17626

1300 558 368 19528

ATSI

Village Baxter Community Care

5971 6308

21734

CALD

Like Our Own

ATSI

VincentCare Home Care Packages Program Metro

9321 2912

19905

CALD

Macedonian Community Welfare Association HCPs

9318 1111

22041

ATSI

VMCH Home Care Services Loddon Mallee Region

1300 698 624 18325

CALD

mecwacare Home Care Packages

8573 4812

17917

ATSI

VMCH Home Care Services Southern Metro Region

1300 698 624 17631

CALD

Mercy Health Home Care Eastern Metro

1300 478 776 17580

ATSI

VMCH Home Care Services Barwon Region

1300 698 624 18310

CALD

Mercy Health Home Care Gippsland Region

1300 478 776 17640

ATSI

VMCH Home Care Services Gippsland Region

1300 698 624 17624

CALD

Mercy Health Home Care Hume/Loddon Mallee

1300 478 776 19963

ATSI

VMCH Home Care Services Hume Region

1300 698 624 18324

CALD

Mercy Health Home Care NW Metro - Parkville

ATSI

WDHS Home Care Packages

CALD

Mercy Health Home Care Southern Metro

5551 8306

17621

9385 9444

18984

1300 478 776 17604

Bengali

People First Healthcare

9402 9533

38676

CALD

Merri Health Home Care Packages

Bosnian

ACCS Barwon

4222 8072

22244

CALD

MiCare Home Care Packages Latrobe/Gippsland

1300 064 064 17681

Bosnian

ACCS North & West

9689 5811

17683

CALD

MiCare Home Care Packages Southern

1300 064 064 17573

Bosnian

ACCS South & East

9791 6000

18170

CALD

MiCare Home Care Packages Victoria

1300 064 064 18308

Bosnian

IWAA Home Care Services

CALD

Monash Health Community Support Options

9792 7788

17673

Bosnian

Macedonian Community Welfare Association HCPs

9318 1111

22041

CALD

Moonee Valley City Council Aged & Disability Serv

9243 8748

17633

Bosnian

People First Healthcare

9402 9533

38676

CALD

NCN Health Cobram HC Packages

5871 0900

19002

Bosnian

Village Baxter Community Care

5971 6308

21734

CALD

Northern Health Home Care Packages

9495 3219

16338

Burmese

MiCare Home Care Packages Victoria

CALD

Accent Home Care

CALD

AccessCare

CALD

Active Community Group

0435 878 173 38679

8319 7430

19329

CALD

PCCV Home Care Packages

9569 4020

17576

21355

CALD

People First Healthcare

9402 9533

38676

1300 819 200 17601

CALD

PRONIA Aged Care Serv Eastern/Northern Metro

8560 4444

22268

61989

CALD

PRONIA Aged Care Serv Southern/Western Metro

9388 9998

18396

1300 064 064 18308 8720 1338 8820 0000

CALD

Alfred Home Care Packages

9076 6864

17599

CALD

Royal Freemasons Home Care

1800 756 091 17651

CALD

alpine@home Community Care Services

5755 0142

17634

CALD

Rural City of Wangaratta Aged & Community Care

1300 982 662 17672

CALD

annecto at Home Support Grampians Region

1800 266 328 20879

CALD

SAI Home & Community Care

CALD

annecto at Home Support Loddon Mallee Region

1800 266 328 17684

CALD

Southern Cross Care (SA, NT & VIC) HCS Mornington

1800 852 772 18518

CALD

annecto at Home Support Northern Region

1800 266 328 17652

CALD

Spectrum Home Care Services

1300 735 653 19907

CALD

annecto at Home Support South Eastern Region

1800 266 328 17660

CALD

TSC Home & Community Care

9898 5566

38303

CALD

annecto at Home Support Western Region

1800 266 328 19909

CALD

United Spanish Latin American Welfare Centre HCPs

9318 2949

22039

CALD

Auspire Care VIC

1300 433 983 38603

CALD

Uniting AgeWell Loddon Mallee South Home Care

5454 2100

17711

9988 1238

21002

CALD

Baptcare Home Help Barwon South West

17614

CALD

Uniting AgeWell Melb North West Metro Home Care

9111 9595

17880

CALD

Bellarine Community Health Home Care Packages

1800 007 224 20582

CALD

Uniting AgeWell Melb South East Home Care

9089 1900

17689

CALD

Benetas Home Care East

1300 236 382 17577

CALD

VASS Aged Care & Disability Support Services

9359 2861

21460

CALD

Benetas Home Care Gippsland

1300 236 382 17720

CALD

Vision Australia - Home Care Package

1300 847 466 17632

CALD

Benetas Home Care North West

1300 236 382 17608

CALD

VMCH Home Care Services Eastern/Northern Metro

1300 698 624 17666

CALD

Benetas Home Care Rural North West

1300 236 382 17718

CALD

VMCH Home Care Services Gippsland Region

1300 698 624 17624

13 22 78

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

VICTORIA 2021/22

AgedCareGuide.com.au

221

Cultural Group CALD

Service Provider VMCH Home Care Services Hume Region

DPS Web ID 1300 698 624 18324

Cultural Group Filipino

Service Provider MiCare Home Care Packages Southern

DPS Web ID 1300 064 064 17573

CALD

VMCH Home Care Services Loddon Mallee Region

1300 698 624 18325

Filipino

MiCare Home Care Packages Victoria

1300 064 064 18308

CALD

VMCH Home Care Services Southern Metro Region

1300 698 624 17631

Filipino

Village Baxter Community Care

CALD

VMCH Home Care Services Western Metro Region

1300 698 624 18640

Fmr Yugoslavian Accent Home Care

CALD

West Wimmera Health Service Community Options

PHONE (03)

5391 4371

17708

8820 0000

PHONE (03)

5971 6308

21734

8720 1338

21355

Fmr Yugoslavian Macedonian Community Welfare Association HCPs 9318 1111

22041 21355

Chinese

Active Community Group

61989

French

Accent Home Care

Chinese

At Your Service Home Care

0416 215 088 38565

French

MiCare Home Care Packages Victoria

Chinese

Better Living Home Care Packages

1300 307 344 19001

German

Accent Home Care

8720 1338

21355

Chinese

CCSSCI Home Care Packages

17578

German

Active Community Group

8820 0000

61989

Chinese

Home Caring

1300 875 377 39049

German

alpine@home Community Care Services

5755 0142

17634

Chinese

MiCare Home Care Packages Latrobe/Gippsland

1300 064 064 17681

German

Better Living Home Care Packages

1300 307 344 19001

Chinese

MiCare Home Care Packages Southern

1300 064 064 17573

German

MiCare Home Care Packages Victoria

1300 064 064 18308

Chinese

MiCare Home Care Packages Victoria

1300 064 064 18308

Greek

Accent Home Care

8720 1338

21355

Chinese

Morcare Services

38425

Greek

Active Community Group

8820 0000

61989

8848 0288

9800 4433

8720 1338

1300 064 064 18308

Chinese

People First Healthcare

9402 9533

38676

Greek

At Your Service Home Care

0416 215 088 38565

Chinese

Senior Helpers Outer East Melbourne

9052 6999

39026

Greek

Auspire Care VIC

1300 433 983 38603

Chinese

TSC Home & Community Care

9898 5566

38303

Greek

Fronditha Care Home Care Packages

Croatian

Accent Home Care

8720 1338

21355

Greek

Home Caring

1300 875 377 39049

9552 4100

17596

Croatian

ACCS Barwon

4222 8072

22244

Greek

Like Our Own

1800 687 696 38470

Croatian

ACCS North & West

9689 5811

17683

Greek

MannaCare Community Care

1300 902 023 18319

Croatian

ACCS South & East

9791 6000

18170

Greek

Mercy Health Home Care Northern Metro

1300 478 776 17590

Croatian

At Your Service Home Care

0416 215 088 38565

Greek

MiCare Home Care Packages Latrobe/Gippsland

1300 064 064 17681

Croatian

Macedonian Community Welfare Association HCPs

9318 1111

22041

Greek

MiCare Home Care Packages Southern

1300 064 064 17573

Croatian

People First Healthcare

9402 9533

38676

Greek

MiCare Home Care Packages Victoria

1300 064 064 18308

Croatian

Village Baxter Community Care

5971 6308

21734

Greek

People First Healthcare

9402 9533

38676

Dutch

Accent Home Care

8720 1338

21355

Greek

PRONIA Aged Care Serv Eastern/Northern Metro

8560 4444

22268

Dutch

MiCare Home Care Packages Latrobe/Gippsland

1300 064 064 17681

Greek

PRONIA Aged Care Serv Southern/Western Metro

9388 9998

18396

Dutch

MiCare Home Care Packages Southern

1300 064 064 17573

Greek

Royal Freemasons Home Care

Dutch

MiCare Home Care Packages Victoria

1300 064 064 18308

Greek

Village Baxter Community Care

Dutch

Sacred Heart Local

Estn European Accent Home Care

1800 756 091 17651 5971 6308

21734

8530 8300

17603

Hindi

Home Caring

1300 875 377 39049

8720 1338

21355

Hindi

Like Our Own

1800 687 696 38470

0435 878 173 38679

Hindi

People First Healthcare

9402 9533

38676

Egyptian

IWAA Home Care Services

Egyptian

People First Healthcare

9402 9533

38676

Hispanic

United Spanish Latin American Welfare Centre HCPs

9318 2949

22039

Egyptian

Village Baxter Community Care

5971 6308

21734

Hungarian

Accent Home Care

8720 1338

21355

8720 1338

21355

European

Accent Home Care

21355

Indian

Accent Home Care

European

At Your Service Home Care

0416 215 088 38565

Indian

Home Caring

1300 875 377 39049

European

Auspire Care VIC

1300 433 983 38603

Indian

MannaCare Community Care

1300 902 023 18319

European

Better Living Home Care Packages

1300 307 344 19001

Indian

MiCare Home Care Packages Southern

1300 064 064 17573

European

Comm Care

9803 3504

38435

Indian

Morcare Services

9800 4433

38425

European

Heywood Rural Health Residential Aged Care

5527 0555

17962

Indian

People First Healthcare

9402 9533

38676

European

Macedonian Community Welfare Association HCPs

9318 1111

22041

Indian

SAI Home & Community Care

9988 1238

21002

European

MiCare Home Care Packages Latrobe/Gippsland

1300 064 064 17681

8820 0000

61989

European

MiCare Home Care Packages Southern

1300 064 064 17573

Indo-Chinese Senior Helpers Outer East Melbourne

9052 6999

39026

European

MiCare Home Care Packages Victoria

1300 064 064 18308

Indo-Chinese TSC Home & Community Care

9898 5566

38303

European

RusCare Community Care

Indonesian Active Community Group

8820 0000

61989

Filipino

At Your Service Home Care

0416 215 088 38565

Indonesian People First Healthcare

9402 9533

38676

Filipino

Auspire Care VIC

1300 433 983 38603

9052 6999

39026

Filipino

FCCVI Home & Community Care

9793 0028

9687 9011

21812

18997

Indo-Chinese Active Community Group

Indonesian Senior Helpers Outer East Melbourne Islamic

Auspire Care VIC

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

1300 433 983 38603

222

Cultural Group Islamic

Aged Care Guide

Service Provider People First Healthcare

PHONE (03)

9402 9533

VICTORIA 2021/22

DPS Web ID 38676

Cultural Group LGBTIQ

Service Provider Australian Multicultural Community Services

9689 9170

DPS Web ID 20697

5671 3476

17692

PHONE (03)

Italian

Accent Home Care

8720 1338

21355

LGBTIQ

Bass Coast Hlth HC Packages (Flexihealth)

Italian

alpine@home Community Care Services

5755 0142

17634

LGBTIQ

Benetas Home Care East

1300 236 382 17577

Italian

At Your Service Home Care

0416 215 088 38565

LGBTIQ

Benetas Home Care Gippsland

1300 236 382 17720

Italian

Auspire Care VIC

1300 433 983 38603

LGBTIQ

Benetas Home Care North West

1300 236 382 17608

Italian

BallyCara HomeCare

1300 037 542 38771

LGBTIQ

Benetas Home Care Rural North West

1300 236 382 17718

Italian

Better Living Home Care Packages

1300 307 344 19001

LGBTIQ

Benetas Home Care South

1300 236 382 17703

Italian

CO.AS.IT. Home Care Packages (VIC)

17661

LGBTIQ

Bolton Clarke Melbourne At Home Support

1300 221 122 17935

Italian

Home Caring

1300 875 377 39049

LGBTIQ

Care Connect

1800 370 575 17609

Italian

Macedonian Community Welfare Association HCPs

22041

LGBTIQ

Central Highlands Rural Health - HCPs

Italian

Mercy Health Home Care Northern Metro

1300 478 776 17590

LGBTIQ

genU Home Care Packages

Italian

MiCare Home Care Packages Latrobe/Gippsland

1300 064 064 17681

LGBTIQ

Grampians Community Health Aged Care Services

5358 7400

17675

Italian

MiCare Home Care Packages Southern

1300 064 064 17573

LGBTIQ

IPC Health Aged Care Services

9219 7142

17654

Italian

MiCare Home Care Packages Victoria

1300 064 064 18308

LGBTIQ

Life Without Barriers VIC

1800 935 483 20848

38676

LGBTIQ

Like Our Own

1800 687 696 38470

1800 756 091 17651

LGBTIQ

Macedonian Community Welfare Association HCPs

9349 9000 9318 1111

5321 6596

20247

1300 558 368 19528

Italian

People First Healthcare

Italian

Royal Freemasons Home Care

Italian

RusCare Community Care

9793 0028

21812

LGBTIQ

Mercy Health Home Care Southern Metro

Italian

Village Baxter Community Care

5971 6308

21734

LGBTIQ

Merri Health Home Care Packages

Japanese

MiCare Home Care Packages Victoria

1300 064 064 18308

LGBTIQ

MiCare Home Care Packages Southern

1300 064 064 17573

Jewish

Jewish Care In-Home Services

8517 5999

20298

LGBTIQ

MiCare Home Care Packages Victoria

1300 064 064 18308

Jewish

Just For U Care

9578 3024

21830

LGBTIQ

Monash Hlth Com'ty Support Options

9792 7788

17673

Jewish

RusCare Community Care

9793 0028

21812

LGBTIQ

Northern Health Home Care Packages

9495 3219

16338

Korean

MiCare Home Care Packages Southern

LGBTIQ

Peninsula Health Home Care Packages

5970 2001

17706

Korean

Morcare Services

9800 4433

38425

LGBTIQ

People First Healthcare

9402 9533

38676

Korean

RusCare Community Care

9793 0028

21812

LGBTIQ

Rural City of Wangaratta Aged & Community Care

1300 982 662 17672

Latin American MiCare Home Care Packages Latrobe/Gippsland

1300 064 064 17681

LGBTIQ

Southern Cross Care (SA, NT & VIC) HCS Mornington

1800 852 772 18518

Latin American MiCare Home Care Packages Southern

1300 064 064 17573

LGBTIQ

Uniting AgeWell Loddon Mallee South Home Care

5454 2100

17711

Latin American MiCare Home Care Packages Victoria

1300 064 064 18308

Macedonian Accent Home Care

8720 1338

21355

9402 9533

1300 064 064 17573

9318 1111

22041

1300 478 776 17604 8319 7430

19329

Latin American United Spanish Latin American Welfare Centre HCPs 9318 2949

22039

Macedonian ACCS Barwon

4222 8072

22244

Latvian

21355

Macedonian ACCS North & West

9689 5811

17683

Accent Home Care

8720 1338

Latvian

RusCare Community Care

9793 0028

21812

Macedonian ACCS South & East

9791 6000

18170

Lebanese

Accent Home Care

8720 1338

21355

Macedonian Macedonian Community Welfare Association HCPs

9318 1111

22041

Lebanese

IWAA Home Care Services

0435 878 173 38679

Macedonian People First Healthcare

9402 9533

38676

Lebanese

MiCare Home Care Packages Victoria

1300 064 064 18308

Macedonian RusCare Community Care

9793 0028

21812

Lebanese

People First Healthcare

9402 9533

38676

Malaysian

Accent Home Care

8720 1338

21355

Lebanese

RusCare Community Care

9793 0028

21812

Malaysian

Active Community Group

8820 0000

61989

Lebanese

VASS Aged Care & Disability Support Services

9359 2861

21460

Malaysian

People First Healthcare

9402 9533

38676

LGBTIQ

Accent Home Care

8720 1338

21355

Malaysian

TSC Home & Community Care

9898 5566

38303

LGBTIQ

AccessCare

8720 1338

21355

LGBTIQ

Alfred Home Care Packages

LGBTIQ

Maltese

Accent Home Care

17599

Maltese

At Your Service Home Care

annecto at Home Support Grampians Region

1800 266 328 20879

Maltese

Baptcare Home Help Northern Metro

13 22 78

17583

LGBTIQ

annecto at Home Support Loddon Mallee Region

1800 266 328 17684

Maltese

Baptcare Home Help Western Metro

13 22 78

17716

LGBTIQ

annecto at Home Support Northern Region

1800 266 328 17652

Maltese

Macedonian Community Welfare Association HCPs

9318 1111

22041

LGBTIQ

annecto at Home Support South Eastern Region

1800 266 328 17660

Maltese

People First Healthcare

9402 9533

38676

LGBTIQ

annecto at Home Support Western Region

1800 266 328 19909

Maltese

RusCare Community Care

9793 0028

21812

LGBTIQ

At Home Services Feros Care Grampians

1300 763 583 21152

Maltese

VMCH Home Care Services Western Metro Region

1300 698 624 18640

LGBTIQ

At Home Services Feros Care Western Metro

1300 763 583 21151

Muslim

IWAA Home Care Services

0435 878 173 38679

1300 819 200 17601 9076 6864

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

0416 215 088 38565

VICTORIA 2021/22

Cultural Group Muslim

Service Provider People First Healthcare

PHONE (03)

9402 9533

DPS Web ID 38676

AgedCareGuide.com.au

223

Cultural Service Group Provider Singaporean TSC Home & Community Care

9898 5566

PHONE (03)

DPS Web ID 38303

Muslim

RusCare Community Care

9793 0028

21812

Slavic

ACCS Barwon

4222 8072

22244

NESB

Accent Home Care

8720 1338

21355

Slavic

ACCS North & West

9689 5811

17683

NESB

Alfred Home Care Packages

9076 6864

17599

Slavic

ACCS South & East

9791 6000

18170

NESB

annecto at Home Support Loddon Mallee Region

1800 266 328 17684

Slavic

Macedonian Community Welfare Association HCPs

9318 1111

22041

NESB

annecto at Home Support South Eastern Region

1800 266 328 17660

South African IWAA Home Care Services

NESB

Arcare Home Care Packages South Melbourne

1300 272 273 19264

South African People First Healthcare

9402 9533

38676

NESB

Auspire Care VIC

1300 433 983 38603

South Asian Active Community Group

8820 0000

61989

NESB

Australian Multicultural Community Services

9689 9170

20697

South Asian At Your Service Home Care

NESB

Baptcare Home Help Barwon South West

13 22 78

17614

South Asian RusCare Community Care

9793 0028

21812

NESB

Bellarine Community Health Home Care Packages

1800 007 224 20582

South Asian TSC Home & Community Care

9898 5566

38303

NESB

Benetas Home Care East

1300 236 382 17577

Sthn European Accent Home Care

8720 1338

21355

NESB

Benetas Home Care Gippsland

1300 236 382 17720

Spanish

Accent Home Care

8720 1338

21355

NESB

Benetas Home Care North West

1300 236 382 17608

Spanish

At Your Service Home Care

0416 215 088 38565

NESB

Benetas Home Care Rural North West

1300 236 382 17718

Spanish

Auspire Care VIC

1300 433 983 38603

NESB

Benetas Home Care South

1300 236 382 17703

Spanish

MiCare Home Care Packages Southern

1300 064 064 17573

NESB

Fronditha Care Home Care Packages

9552 4100

17596

Spanish

MiCare Home Care Packages Victoria

1300 064 064 18308

NESB

Iris Manor

9813 8566

16185

Spanish

Sacred Heart Local

9578 3024

21830

0435 878 173 38679

0416 215 088 38565

8530 8300

17603

9318 2949

22039

NESB

Just For U Care

Spanish

United Spanish Latin American Welfare Centre HCPs

NESB

Like Our Own

1800 687 696 38470

Sri Lankan

Arcare Home Care Packages South Melbourne

1300 272 273 19264

NESB

Mercy Health Home Care Eastern Metro

1300 478 776 17580

Sri Lankan

Auspire Care VIC

1300 433 983 38603

NESB

Mercy Health Home Care Gippsland Region

1300 478 776 17640

Sri Lankan

MiCare Home Care Packages Southern

1300 064 064 17573

NESB

Mercy Health Home Care Hume/Loddon Mallee

1300 478 776 19963

Sri Lankan

MiCare Home Care Packages Victoria

1300 064 064 18308

NESB

MiCare Home Care Packages Latrobe/Gippsland

1300 064 064 17681

Sri Lankan

People First Healthcare

9402 9533

38676

NESB

MiCare Home Care Packages Southern

1300 064 064 17573

Sri Lankan

SAI Home & Community Care

9988 1238

21002

NESB

MiCare Home Care Packages Victoria

1300 064 064 18308

Tamil

People First Healthcare

9402 9533

38676

NESB

Monash Health Community Support Options

9792 7788

17673

Thai

At Your Service Home Care

NESB

Northern Health Home Care Packages

9495 3219

16338

Thai

People First Healthcare

9402 9533

38676

NESB

United Spanish Latin American Welfare Centre HCPs

9318 2949

22039

Turkish

Accent Home Care

8720 1338

21355

NESB

VASS Aged Care & Disability Support Services

9359 2861

21460

Turkish

IWAA Home Care Services

8720 1338

21355

Turkish

Macedonian Community Welfare Association HCPs

9318 1111

22041

0416 215 088 38565

Turkish

People First Healthcare

9402 9533

38676

Nthn European Accent Home Care Nthn European At Your Service Home Care

0416 215 088 38565

0435 878 173 38679

Pacific Islander Accent Home Care

8720 1338

21355

Turkish

VASS Aged Care & Disability Support Services

9359 2861

21460

Pacific Islander People First Healthcare

9402 9533

38676

Ukrainian

Accent Home Care

8720 1338

21355

8720 1338

21355

Ukrainian

Macedonian Community Welfare Association HCPs

9318 1111

22041

0416 215 088 38565

Ukrainian

RusCare Community Care

9793 0028

21812

Polish

Accent Home Care

Polish

At Your Service Home Care

Polish

PCCV Home Care Packages

9569 4020

17576

Vietnamese At Your Service Home Care

Polish

RusCare Community Care

9793 0028

21812

Vietnamese AVWA Home Care Services East & South

8720 1338

21355

Russian

Accent Home Care

Russian

Like Our Own

Russian

Macedonian Community Welfare Association HCPs

Russian

Royal Freemasons Home Care

Russian

RusCare Community Care

1800 687 696 38470 9318 1111

22041

1800 756 091 17651

0416 215 088 38565 9546 2699

38615

Vietnamese AVWA PAGs North and HCPs North-East-South

9428 9078

18976

Vietnamese AVWA PAGs West and Home Care Packages West

9396 1922

17705

Vietnamese Home Caring

1300 875 377 39049

Vietnamese MiCare Home Care Packages Victoria

1300 064 064 18308

9793 0028

21812

Vietnamese People First Healthcare

Scandinavian Accent Home Care

8720 1338

21355

Vietnamese Royal Freemasons Home Care

Serbian

9318 1111

22041

Vietnamese TSC Home & Community Care

9898 5566

38303

Singaporean Active Community Group

8820 0000

61989

Wstn European Accent Home Care

8720 1338

21355

Singaporean People First Healthcare

9402 9533

38676

Wstn European At Your Service Home Care

Macedonian Community Welfare Association HCPs

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background

9402 9533

38676

1800 756 091 17651

0416 215 088 38565

Aged Care Guide

In Home Care Services See Definition of Terms pages 146 -147 146-147

(Advertisers only) PHONE (03)

Accent Home Care 8720 1338 Arcare Home Care VIC Privately Funded Services 1300 272 273 Australian Unity Home Care Services 1300 160 170 BASScare Home Care 0448 757 887 BASScare Meals on Wheels 9880 4703 BASScare Social Support Services 9880 4709 Benetas Home Care East 1300 236 382 Benetas Home Care Gippsland 1300 236 382 Benetas Home Care North West 1300 236 382 Benetas Home Care Rural North West 1300 236 382 Benetas Home Care South 1300 236 382 BlueCross Home Care 1300 133 414 Calvary Community Care - Gippsland 1300 660 022 Calvary Community Care - Metro Melbourne 1300 660 022 Calvary Home Maintenance & Modifications 1300 660 022 Care Connect 1800 370 575 Care With Quality 9572 9300 CO.AS.IT. Home Care Services (VIC) 9349 9000 COTA Home Maintenance Service 1300 658 842 Glen Eira City Cncl Community Services 9524 3333 Guardian Network Home Care Services 1300 932 273 Guardian Network Home Maintenance Services 1300 932 273 healthAbility In Home Care 9430 9100 Just Better Care VIC 1300 587 823 Mable 1300 736 573 mecwacare Home Nursing & Care Serv Gippsland 5671 6888 mecwacare Home Nursing & Care Serv Melbourne 9325 5500 mecwacare Home Nursing & Care Serv Nillumbik 9325 5500 mecwacare Home Nursing & Care Nth West Metro 9325 5500 mecwacare Home Nursing & Care Sth East Metro 8573 4999 mecwacare Home Nursing & Care Sth East Region 5941 5454 mecwacare Home Nursing & Care Sth West Region 5333 0900 Mercy Health Home Care Colac 5233 5603 Mercy Health Home Care Eastern Metro 1300 478 776 Mercy Health Home Care Geelong 5240 7300 Mercy Health Home Care Gippsland Region 1300 478 776 Mercy Health Home Care Grampians Region 1300 478 776 Mercy Health Home Care Hume/Loddon Mallee 1300 478 776 Mercy Health Home Care Mornington Peninsula 5978 9700 Mercy Health Home Care Nth West Metro - Parkville 9385 9444 Mercy Health Home Care Nth West Metro - Preston 1300 478 776 Mercy Health Home Care Northern Metro 1300 478 776 Mercy Health Home Care South East Metro 8530 6999 Note: 1. Meals on Wheels only, no shopping included

VICTORIA 2021/22

CHS PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices en Dom tia Ca esti re Hea c Ass ista lth Hom Servic nce es e Mea Mainte ls & nan Med /or S ce / Ga rde ica hop Pall tion S ping ning upe iati Per ve Care rvision s on Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

224

Notes

Advert Page 89 IFC-1 80 76, 105 76, 105 76, 105 109 109 109 109 109

99 99999 9 999 9 99 99 9 999 99 999999 99 99 9 9 999 9 999 Note 1 99 9 9 99 99 99 99999 999 24 hour care available 99 99 99999 999 24 hour care available 99 99 99999 999 24 hour care available 999 99 99999 999 24 hour care available 99 99 99999 999 24 hour care available 59, 128D, OBC 999 9 9 9 9 9 Note 2 113 9 99 999999999 113 9 9 999999999 113 9 9 20 99 99 999999999 16 99 9 9999 999 Note 3 90 99 9 999 9 999 137 9 9 9 99 99 9 99 Includes meal delivery services 144 15 9 99999999 999 15 9 9 99 999999 99999 13 9 99 99999 999 24 hour care available 31 9 999999999999 9, 94 99 99 999999999 9, 94 9 999999999999 9, 94 9 999999999999 9, 94 99 999999999999 9, 94 99 999999999999 9, 94 99 999999999999 9, 94 9 999999999999 75 999999 999999999 75 99999 999999999 75 99999 99999 999 75 99999 999999999 75 99999 999999999 75 999999 999999999 75 99999 999999999 75 999999 999999999 75 9 999 999999999 75 99999 999999999 75 99999 999999999

2. 24 hour care & STRC services available

DPS DPS Web Web ID 21355 17897 20189 62221 38767 20282 17577 17720 17608 17718 17703 18322 18125 16056 37128 17609 20565 21739 37738 21770 20711 38046 21726 19815 22109 38874 19965 22257 19964 21526 17918 20869 20606 17580 61708 17640 17641 19963 38880 18984 18334 17590 18510

3. Includes overnight respite service & 24 hour care

ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

In Home Care Services See Definition of Terms pages 146 -147

(Advertisers only)

Notes

PHONE (03)

Mercy Health Home Care Southern Metro Omni-Care Parkglen Home Care Services Regis Home Care Eastern Metro SAI Home & Community Care Sequel Home Care Simply Helping Bayside Peninsula Simply Helping Central Highlands & Djerriwarrh Simply Helping Eastern & Greater Eastern Melb Simply Helping Geelong & Barwon Simply Helping Gippsland South & West Simply Helping Goulburn Valley Simply Helping Inner & South East Melb Simply Helping Loddon Mallee Simply Helping North East Melbourne Simply Helping South West St Vincent's Care Services Home Care Melbourne The Salvation Army Community Care Uniting AgeWell Andrew Kerr Care Uniting AgeWell Bendigo Respite Services St Vincent's Care Services Home Care Melbourne VMCH Private Services

AgedCareGuide.com.au

VICTORIA 2021/22

1300 478 776 9484 8102 9798 1633 1300 188 740 9988 1238 9499 1200 9574 0924 5341 8046 9735 5348 5261 4808 9799 4676 5795 1635 9574 0924 0426 977 235 9296 2121 5381 2076 1800 778 767 9311 7677 5975 6334 5454 2100 9845 3166 1300 698 624

225

Advert Page 75 999999 999999999 2 9 99 999 9 999 114 9 999999999999 52-53 9 999999999999 14 9 99 99999 999 27 9 999999999999 Includes overnight care 24 9 99 99999 999 24 9 99 99999 999 24 9 99 99999 999 24 9 99 99999 999 24 9 99 99999 999 24 9 99 99999 999 24 9 99 99999 999 24 9 99 999 9 999 24 9 99 99999 999 24 9 99 99999 999 11 9 99999999 999 55 9 99 999 99999 Note 1 18-19 9 9 9 18-19 9 99 18-19 9 99 9 99 99 9 999 Overnight services available 160D

DPS DPS Web Web ID 17604 16036 21697 21584 21002 22114 21876 21880 21877 21881 21882 21883 21878 20278 21879 21884 21964 17671 16424 61761 21522 20859

Note: 1. Includes access to mobility equipment & assistive technology

AgedCareGuide.com.au

See Definition of Terms pages 146-147

(Advertisers only) Benetas Bateman House Respite Services Benetas Hurlingham Respite Services

SUBURB

PHONE (03)

Williamstown 9399 9262 Frankston 8803 9460

Benetas Kilby House Respite Centre

Glenroy 9306 1343

BlueCross Ivanhoe Day Respite Centre

Ivanhoe 9828 1288

BlueCross Livingstone Gardens Day Respite Centre Canterbury Centre CO.AS.IT. Social Support/Planned Activity Groups Glen Eira City Council Social Support Program Maranoa House Dementia Day Care Centre and Club

Vermont South 9828 1288 Canterbury 9880 4709 Coburg 9349 9000 Caulfield 9524 3333 Canterbury 8809 4979

Marwal Centre

Balwyn North 9880 4751

mecwacare Barry Fenton Centre

Malvern East 9564 5100

CHS

Centre Based Care (CBC)

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp o

VICTORIA 2021/22

9 9 9

DPS Web Notes Advert Page ID 109 16142

99 9999 99 9999 Day/overnight service 99 9999 Day/overnight service 9 99999 9 99999 9 9 999 9 9 999 9 9 9 9 99 999 9 9 99 9 99 9999

109 17955 109 17956 59, 128D, OBC 38515 59, 128D, OBC 21478 39, 76 17899 90 21740 144 21770 39, 76 17900 39, 76 20281 9, 94 19959

Aged Care Guide

See Definition of Terms pages 146 -147

(Advertisers only)

Malvern East 9572 9000

DPS Web Notes Advert Page ID Day service for clients with disabilities 9, 94 19958

Pakenham 5943 7500

19966

SUBURB

mecwacare Fisher Street Centre mecwacare Rivendell House Medical & Aged Care Group Day Program Mercy Health Macleod Cottage - Respite Mercy Health Respite Services Lynbrook Mercy Health Respite Services Shepparton Uniting AgeWell - Forest Hill AgeWell Centre Uniting AgeWell - Geelong AgeWell Centre Uniting AgeWell - Hawthorn AgeWell Centre Uniting AgeWell - Kingsville AgeWell Centre Uniting AgeWell - Noble Park AgeWell Centre Uniting AgeWell Andrew Kerr Care Uniting AgeWell Bendigo Respite Services Uniting AgeWell Carer Respite Services Melbourne Uniting AgeWell Seven Hills Community Respite House Uniting AgeWell Social Support Services Uniting AgeWell Strath-Haven Day Respite Centre VMCH Kialla House Community Respite Service VMCH Multicultural Wellness Centre

PHONE (03)

9 9 99 9, 94 9 9 9999 Melbourne 9428 2800 9 9999999 Fee for service applicable 161D Macleod 1300 478 776 9 9999999 Day and overnight respite services available 75 Lynbrook 1300 478 776 9 75 99 999 Shepparton 1300 478 776 9 75 99 9999 Forest Hill 9845 3114 9 18-19 999 99 Day respite & carer support Belmont 5243 9566 9 18-19 99 999 Note 1 Hawthorn 9815 0155 9 Day respite & carer support 18-19 99 99 Kingsville 9680 0400 9 18-19 99 999 Note 2 Noble Park 9554 0717 9 18-19 99 999 Day respite & carer support Mornington 5975 6334 9 18-19 9 9 Strathdale 5454 2100 9 18-19 99 Note 3 Victoria 9845 3166 9 18-19 99 Note 3 White Hills 5454 2100 9 18-19 9 9999 Note 4 Victoria 1300 783 435 9 18-19 9999999 Day respite & carer support Bendigo 5434 3000 9 18-19 99 9999 Overnight respite available Kialla 1300 698 624 9 160D 9 9999 Wantirna South 1300 698 624 9 160D 99 999

Note: 1. Day respite & carer support for frail aged clients 2. Support services for dementia specific & frail aged clients

Aged Care Guide

SUBURB

Aboriginal Community Elders Services Access Health & Community Ashburton

PHONE (03)

Brunswick East 9383 4244 Ashburton 9810 3000

Access Health & Community Balwyn North

Balwyn North 9810 3000

Access Health & Community Doncaster

Doncaster East 9810 3000

Access Health & Community Hawthorn

Hawthorn 9810 3000

Australian Unity Mornington Wellbeing Centre

Mornington 1300 282 604

Ballan District Health Allied Health & Wellbeing

Ballan 5366 7999

Balwyn Evergreen Centre Active Living Programs

Balwyn 9836 9681

Baptcare Strathalan Day Therapy Centre

Macleod

13 22 78

Baptcare Westhaven Therapy Centre

Sunshine

13 22 78

Bellarine Community Health Social Support Groups

20566 20248 18497 21352 19355 18350 17870 17881 17887 16424 61761 21522 19014 21524 15634 20604 21362

3. Overnight respite service available in Uniting AgeWell Residential Facilities 4. Overnight services available one weekend per fortnight

Day Therapy Centres

Bendigo Health Allied Health Groups

PF Priv unded ate Se Dem ly Fun rvice ent ded Me ia Ca als re Me dic Per ation S son up Res al Care ervisio pite n Soc Care ial / Tran Recre spo ation rt al S upp ort

Centre Based Care (CBC)

VICTORIA 2021/22

CHS

Point Lonsdale 1800 007 224 Kennington 5454 7833

Boort District Health Service Aged Care

Boort 5451 5200

VICTORIA 2021/22

Com pl Die ement titia ary Div n & Nu Thera ersi pis trit Exe onal T ionist t h rcis er Hyd e Ther apist roth apis Occ erap t upa y Se Phy tiona rvices l Th sio Psy therap erapis t cho ist Pod logy/C iat oun sell Reg rist ing iste r e Soc d Nu ial W rse Spe orker ech The rap ist

226

9999 9

DPS Web Notes Advert Page ID Includes service for non ATSI clients 16498

99 9999 99 99 9 Diabetes education available 9999 9 9 99999 9 Diabetes Education Nurse available 9 9999999 80 9 9 9999 999 Includes Audiology services 9 9 99 9 Includes Allied Health Assistants 99 9 9 99 999 Includes Continence Nursing 9999 99 9999 Note 1 9 9 9 99

22083 38575 22082 38574 21180 17635 22051 20593 19327 38619 17629 15639

Note: 1. Phone: (03) 5454 7833 - Bendigo or (03) 5018 7301 - Mildura ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender and Intersex & Questioning NESB Non English Speaking Background VHC Veterans' Home Care D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Day Therapy Centres SUBURB

Canterbury Centre

PHONE (03)

Canterbury 9880 4709

CCHS Adult Physical Exercise Programs

Caulfield 9076 6776

Central Bayside Community Health Serv Parkdale

Parkdale 8587 0200

Central Highlands Rural Health - Home Care Pkgs

Daylesford 5321 6596

Connect Health & Community Corryong Health Mittamatite Lodge Costa House Donwood Community Centre & Physiotherapy Serv DPV Health Broadmeadows DPV Health Craigieburn DPV Health Meadow Heights

Bentleigh East 9575 5333 Corryong 6076 3231 Lara 5220 8472 Croydon 9845 8584 Broadmeadows 1300 234 263 Craigieburn 1300 234 263 Meadow Heights 1300 234 263

Eastern Health Allied Health Services

Healesville 1300 130 381

Edenhope & District Memorial Hospital

Edenhope 5585 9800

Euroa Health Community and Allied Health Services Gippsland Lakes Complete Health Home Care Pkgs

Euroa 5795 0224 Lakes Entrance 5155 8367

Glenarm Nursing Home

Kerang 5450 9278

healthAbility Box Hill

Box Hill 9890 2220

healthAbility Eltham

Eltham 9430 9100

Honeysuckle Regional Health Violet Town Campus

Violet Town 5798 1324

Jewish Care Active Living Centre

Melbourne 8517 5400

Link Health & Community Chadstone

Chadstone 1300 552 509

Link Health & Community Clayton Link Health & Community Glen Waverley

Clayton 1300 552 509 Glen Waverley 1300 552 509

Link Health & Community Oakleigh

Oakleigh 1300 552 509

Link Health & Community Oakleigh Recreation Centre

Oakleigh 1300 552 509

Lorne Nursing Home Macedon Ranges Health Planned Activity Groups Macedon Ranges Health Services

Lorne 5289 4316 Gisborne 5428 0300 Gisborne 5428 0300

MannaCare Doncaster Rehabilitation Services

Doncaster 1300 902 023

Mansfield District Hospital Visiting Nurses Service

Mansfield 5775 8800

Marwal Centre

Balwyn North 9880 4751

MDHS Community Care Services

Maryborough 5461 0333

mecwacare Barry Fenton Centre

Malvern East 9564 5100

Melton City Council Social Supports Groups

Melton 9747 7200

Mercy Health Wellness Centre

Preston 1300 478 776

Monash Health Social Support Program Cheltenham NDCH Com'ty Nursing, Allied Health & NDIS Services

Cheltenham 1300 342 273 Kerang 5451 0200

Orbost Regional Health Centre Based Care

Orbost 5154 6634

Peninsula Health Social Support Groups

Frankston 1300 665 781

Note: 1. Includes access to mobility equipment for hire 2. Some services are visiting services only 3. Includes support services for Diabetes clients at 626 Waverley Rd, Glen Waverley 4. Transport services only available in exceptional circumstances

AgedCareGuide.com.au

227

Com pl Die ement titia ar y Div n & Nu Thera ersi pis trit Exe onal T ionist t her rcis Hyd e Ther apist api rot Occ herap st upa y Se Phy tiona rvices l Th sio Psy therap erapis t cho ist Pod logy/C iat oun sell Reg rist in g iste r e Soc d Nu ial W rse Spe orker e ch The rap ist

VICTORIA 2021/22

DPS Web Notes Advert Page ID 76, 105 17899

9 99 9999 9999 Diabetes education available 999 99 9 9 99 9999 9 99999 9 Diabetes education available 99 99 9 9 9 9999 Exercise groups also available 9 999 99 9999 9 9 99 9 99 9 9 99 9 9 999999 999 Additional location at Yarra Junction 9 9 99999 999 99 9999 99 99 99 9 Note 1 9 9 9999 9 9 9 9999 9 Note 2 9 9 99 99 99 9 9 9 99 99 9 9 9 99 99 9 9 9999 99 9 Note 3 9 9 99 99 9 9 9 99 99 9 9 99 999 9 9 99 999 109 99 9 99 99 9 Note 4 9 99 9 999 99 9999 Includes Diabetes Educator 76, 105 9 9 9 99 9999 Note 5 9, 94 9 9 9 Note 6 75 9 9 9 99 99 9 Note 7 9 9 99 999 9 9 99 9999 9 9 9 9

22274 22157 20247 22064 15880 15817 22211 22188 22187 22078 38545 15531 19326 19331 15623 38521 21754 15914 19328 38534 38535 38536 38537 38538 15703 38527 61836 18135 22149 20281 38622 19959 21783 21078 22205 22142 38554 38875

5. Includes meals and social activities 6. Services include Tai Chi, falls prevention & strength and balance groups, rehabilitation gymnasium 7. Healthy Heart & Lungs program offered

Aged Care Guide

Day Therapy Centres SUBURB

PHONE (03)

Regis Home Care Eastern Metro

Blackburn South 1300 188 740

Regis Inala Village Day Therapy Centre

Blackburn South 1300 998 100

Royal Freemasons Footscray Day Therapy Centre

Footscray 9452 2307

Royal Freemasons Springtime Sydenham

Sydenham 9452 2307

Royal Freemasons Wellness Service

Melbourne 9452 2307

South West Healthcare Allied Health Services St Vincent's Care Services Eltham Day Therapy Centre Sunbury & Cobaw Community Health Home Care Pkgs Tallangatta Health Service Social Support Groups

Warrnambool 5563 4000 Eltham 1800 778 767 Sunbury 9744 4455 Tallangatta 02 6071 5238

Uniting AgeWell - Oakleigh AgeWell Centre

Oakleigh 9845 3114

Uniting AgeWell - Forest Hill AgeWell Centre

Forest Hill 9845 3114

Uniting AgeWell - Hawthorn AgeWell Centre

Hawthorn 9815 0155

Uniting AgeWell - Northcote AgeWell Centre

Northcote 9845 3114

Uniting AgeWell Allied Health & Therapy Services VincentCare Wellbeing Centre

Victoria 1300 783 435 Blackburn 9878 1051

VMCH Wellbeing Centre

Wantirna South 1300 698 624

WDHS Physical Activity & Social Support Group Note: 1. Includes rehabilitation services 2. Transport & OT home visits also available 3. Services for ATSI clients

Hamilton 5551 8540

VICTORIA 2021/22

Com pl Die ement titia ar y Div n & Nu Thera ersi pis trit Exe onal T ionist t h rcis er Hyd e Ther apist roth apis Occ erap t upa y Se Phy tiona rvices l Th sio Psy therap erapis t cho ist Pod logy/C iat oun sell Reg rist in g iste r e Soc d Nu ial W rse Spe orker e ch The rap ist

228

Notes

9 99

9 9 99

99 99 9 9 99 9 99 9 9999 9 9 99 9 9 99 9 99 9 9 99 9 99 9 99 99 99 99 9 9 99

4. Includes counselling, Asthma & Diabetes education services 5. Includes a seniors gym, assessments for home safety, aids and equipment, massage therapy and exercise groups for rehabilitation, strength and wellness.

DPS Web Advert Page ID 52-53 21584

Note 1

52-53 20874

Note 2 9 9 9 9 Note 2 9999 99 9 9 99 Note 3 9999 Note 4

22253

9 9

16566 16429 18180 11 16337 22254 38569

Note 5

18-19 17872

Note 5

18-19 17873

Note 5

18-19 17870

Note 5

18-19 17871

Note 5

18-19 21520

Note 6

17925

9 99 9 9999 Note 7

160D 17687 38608

6. Includes Tai Chi, falls & balance classes, services for Parkinson's & stroke clients 7. Includes support groups for arthritis, carers, continence & Parkinsons

Shop online with confidence

Visit DPS Shop online today for that special gift, or browse our growing range of products that help make independent living at home easier.

shop.dps.com.au

VICTORIA 2021/22

Products & Services

PHONE (03)

Advert Page

DPS Web ID

Products & Services

ACA PrimeCare Financial Planning

1300 853 875

121

38141

Muirfield Financial Services

Advisors & Aged Care Advocates - My Care Path

1300 755 702

118

38086

Nixon Financial Services - Aged Care Advisors

5259 9871

122

38164

Calvary Community Care - Metro Melbourne

1300 660 022

113

Care Guidance

1300 442 383

COTA Membership

Bellarine Financial Solutions

229

PHONE (03)

Advert Page

DPS Web ID

FINANCIAL SERVICES continued

ADVOCACY AND INFORMATION

5224 2700

125

37844

1300 930 084

127

38055

OzPlan Financial Services

9078 6454

130

38041

16056

Real Estate Care Service

1300 759 709

131

37050

119

38000

RetireInvest Shepparton

5831 2833

122

38153

1300 140 050

137

37463

Vista Financial Group

0429 438 464

128

37722

We Plan - Centrelink and Aged Care Specialist

8526 8961

123

39055

9601 6847

124

37608

0409 566 927

116

61992

MEDICATION MANAGEMENT

8416 7777

37284

Calvary Community Care - Metro Melbourne

1300 660 022

113

16056

moveU

0411 757 185

115

37229

Guardian Network Nursing/Palliative Care

1300 932 273

38047

Real Estate Care Service

1300 759 709

131

37050

Mercy Health Community Nursing Service

1300 478 776

37857

RetireInvest Shepparton

5831 2833

122

38153

MODIFICATIONS AND EQUIPMENT

1300 698 624

160D

37853

24/7 Personal Alarm Service - MePACS

1800 685 329

37143

8526 8961

123

62250

Calvary Community Care - Metro Melbourne

1300 660 022

113

16056

Well Placed Care

0419 327 294

117

38111

Calvary Home Maintenance & Modifications

1300 660 022

113

37128

Your Wishes Funeral Advocacy

0425 726 246

143

62261

Care With Quality - Getaways

9572 9300

37723

Independence Australia

1300 788 855

62148

16056

McCartney Electrical Solutions

1300 030 391 1800 625 530

62150

07 5591 7744

62252

Joseph Palmer & Sons Aged Care Advisers Light The Way Aged Care Placements Mercy Health

VMCH Carers Support Services (Eastern Metro) We Plan - Advocacy

ASSESSMENTS Calvary Community Care - Metro Melbourne

1300 660 022

113

62258

Dementia Support Australia

1800 699 799

139

37235

Mobility Aids Australia

Guardian Network Nursing/Support Services

1300 932 273

38048

The Bidet Shop

8416 7777

37284

PLACEMENT CONSULTANTS

VMCH Carers Support Services (Eastern Metro)

1300 698 624

160D

37853

ACA PrimeCare Financial Planning

1300 853 875

121

38141

VMCH Short Term Restorative Care

1300 698 624

160D

38056

Advisors & Aged Care Advocates - My Care Path

1300 755 702

118

38086

Care Guidance

1300 442 383

119

38000

Advisors & Aged Care Advocates - My Care Path

1300 755 702

118

38086

Golden Age Placements

0409 162 532

116

38138

Dementia Support Australia

1800 699 799

139

37235

Joseph Palmer & Sons Aged Care Advisers

9601 6847

124

37608

Guardian Network Nursing/Support Services

1300 932 273

38048

Light The Way Aged Care Placements

0409 566 927

116

61992

8416 7777

37284

moveU

0411 757 185

115

37229

VMCH Carers Support Services (Eastern Metro)

1300 698 624

160D

37853

Well Placed Care

0419 327 294

117

38111

Well Placed Care

0419 327 294

117

38111

Advisors & Aged Care Advocates - My Care Path

1300 755 702

118

38086

Real Estate Care Service

1300 759 709

131

37050

24/7 Personal Alarm Service - MePACS

1800 685 329

37143

Calvary Community Care - Metro Melbourne

1300 660 022

113

16056

1300 660 022

113

37128

Mercy Health

CASE MANAGEMENT

Mercy Health

DEMENTIA ADVISORS Dementia Support Australia

1800 699 799

139

37235

Omni-Care Training

REAL ESTATE AND MOVING

SAFETY AND SECURITY

EDUCATION AND TRAINING 9484 8102

38106

END OF LIFE 0425 726 246

143

62261

Calvary Home Maintenance & Modifications

ACA PrimeCare Financial Planning

1300 853 875

121

38141

Benetas In Home Nursing & Support

1300 236 382

109

37866

Advisors & Aged Care Advocates - My Care Path

1300 755 702

118

38086

Calvary Community Care - Metro Melbourne

1300 660 022

113

16056

Aware Super

1800 620 305

146-147

38416

Guardian Network Nursing/Palliative Care

1300 932 273

38047

5259 9871

122

38164

Independence Australia

1300 788 855

62148

Mercy Health Community Nursing Service

1300 478 776

37857

Your Wishes Funeral Advocacy

SKIN AND WOUND CARE

FINANCIAL SERVICES

Bellarine Financial Solutions COTA Insurance Joseph Palmer & Sons Aged Care Advisers Light The Way Aged Care Placements Moneyplan Australia

AgedCareGuide.com.au

1300 130 050

137

37982

9601 6847

124

37608

0409 566 927

116

61992

9374 1133

126

37543 D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

Aged Care Guide

VICTORIA 2021/22

Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with DPS ORGANISATION

PHONE (03)

WEBSITE (www.)

Resi de n Sup tial Age port dC Reti ed & A are / SR ssist rem S Hom ent Liv ed Livi ng ing e Ca In H re Pack ome age Cent Care Se s re B r vi c Day ased Ca es The r e Prod rapy Ce ntre ucts and S er v ices

230

Advert Page Active Community Group 8820 0000 info@activehomecare.com.au activehomecare.com.au 23, 91 9 Allity 02 9431 1000 agedcare@allity.com.au allity.com.au 92-93 9 9 Anzac Lodge Nursing Home 9353 5000 enquiries@anzaclodge.com.au anzaclodge.com.au 87 9 Arcare 1300 272 273 marketing@arcare.com.au arcare.com.au IFC-1 9 99 Arton Group 8831 3855 info@cumberlandview.com.au cumberlandview.com.au 9 173 99 Australian Unity Independent & Assisted Living 1300 160 170 residentialmarketing@australianunity.com.au australianunity.com.au/assisted-living 9 80 999 9 Aware Super 1800 620 305 enquiries@aware.com.au aware.com.au 9 146-147 BASScare 8809 4000 admissions@basscare.org.au basscare.org.au 76, 105 9999999 Belvedere Aged Care 9574 1355 info@belvedere.com.au belvedere.com.au 56 9 Benetas 1300 236 382 customercentre@benetas.com.au benetas.com.au 109 9 999999 Bethel Aged Care 8467 2222 enquiries@bethelac.com.au bethelac.com.au 87 9 BlueCross Community & Residential Services 1300 133 414 admissions@bluecross.com.au bluecross.com.au 59, 128D, OBC 9 9999 Bupa Aged Care 1300 245 993 agedcare@bupa.com.au bupaagedcare.com.au 5 9 Calvary Community Care 1300 660 022 ccc@calvarycare.org.au calvarycare.org.au 99 9 113 Care Connect 1800 370 575 info@careconnect.org.au careconnect.org.au 20 99 Care Guidance 1300 442 383 info@careguidance.com.au careguidance.com.au 9 119 Care With Quality 9572 9300 admin@carewithquality.com.au carewithquality.com.au 9 9 16 Carewest Group 9369 4122 info@carewestgroup.com.au carewestgroup.com.au 7 9 Cheltenham Manor 9584 1111 office@cheltenhammanor.com.au cheltenhammanor.com.au 9 84 City of Glen Eira 9524 3333 mail@gleneira.vic.gov.au gleneira.vic.gov.au 144 9 9 99 CO.AS.IT Italian Assistance Association 9349 9000 coasit@coasit.com.au coasit.com.au 90 999 Coburg Home for the Aged 8102 2400 dotimp@dorothyimpeyhome.org.au dorothyimpeyhome.org.au 9 79 COTA 1300 140 050 info@cotamembership.org.au cotamembership.org.au 137 9 9 Della dale Aged Care 1800 001 717 info@delladale.com.au delladale.com.au 66 9 Deloraine Aged Care 9433 3444 enquiriesdeloraine@goldage.com.au goldage.com.au 61 9 Dementia Support Australia 1800 699 799 dsa@dementia.com.au dementia.com.au 139 9 104 Doncaster Manor Supported Care Home 9841 7250 pibrophy@hotmail.com doncastermanor.com.au 9 Doutta Galla Aged Services 9680 3300 admissions@dgas.org.au dgas.org.au 62 9 9 Embracia Victoria 1800 281 274 enquiries@embraciavic.com.au embracia.com.au/victoria 9 71, 82 192D Estia Health Residential Services 1300 682 833 admissions@estiahealth.com.au estiahealth.com.au 9 Golden Age Placements 0409 161 532 martina@goldenageplacements.com.au goldenageplacements.com.au 9 116 Greenwood Manor 9551 5676 office@greenwoodmanor.com.au greenwoodmanor.com.au 9 84 Guardian Network 1300 932 273 care@guardian-network.com.au guardian-network.com.au 99 9 15 Heritage Care 9722 5800 hello@heritagecare.com.au heritagecare.com.au 99, 179 9 Holmwood Aged Care 5962 4321 info@holmwood.com.au holmwood.com.au 181 9 Homestyle Aged Care Services 9559 0400 enquiry@homestyleagedcare.com.au homestyleagedcare.com.au 9 72 Independence Australia Group 1300 788 855 theteam@independenceaustralia.com independenceaustralia.com 9 47 Japara 1800 527 272 marketing@japara.com.au japara.com.au 112 9 9 Joseph Palmer & Sons 9601 6800 agedcare@jpalmer.com.au jpalmer.com.au/services/aged-care 9 124 Just Better Care Australia 1300 587 823 info@justbettercare.com justbettercare.com 13 99 Lifeview Residential Care 1800 543 384 office@lifeview.com.au lifeview.com.au 102, 145 9 Light the Way Aged Care Placement 0409 566 927 support@lighttheway.com.au lighttheway.com.au/home 9 116 Luson Health 5248 8760 contact@luson.com.au luson.com.au 100 9 Mable 1300 736 573 info@mable.com.au mable.com.au 31 9 McCartney Electrical Solutions 1300 030 391 admin@mccartneyelectrical.com.au mccartneyelectrical.com.au 9 mecwacare 1800 163 292 enquiries@mecwacare.org.au mecwacare.org.au 9, 94 9 99999 SRS Supported Residential Service

D Divider IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover

AgedCareGuide.com.au

Organisation & Business Reference Index listed alphabetically This section only includes organisations and businesses who have chosen to promote with DPS ORGANISATION Medical & Aged Care Group Menarock Life MePACS Mercy Health Mobility Aids by Independence Australia Moneyplan Australia moveU Muirfield Financial Services My CarePath Nazareth Care

PHONE (03)

WEBSITE (www.)

9428 2800 9898 1000 1800 685 329 1300 478 776 1800 625 530 9374 1133 0411 757 185 5224 2700 1300 755 702

admissions@maacg.com.au mycare@menarock.com.au mepacssales@phcn.vic.gov.au information@mercy.com.au info@mobilityaids.com.au finance@moneyplan.com.au info@moveubytlc.com.au mfs@muirfieldfs.com.au support@mycarepath.com.au

9830 5022

admin.camberwell@nazarethcare.com

aged-care.maacg.com.au menarocklife.com.au mepacs.com.au mercyhealth.com.au mobilityaids.com.au moneyplan.com.au moveubytlc.com.au muirfieldfs.com.au mycarepath.com.au sistersofnazareth.com/region/ australasian-region agedcareadvisors.com.au willowbrae.com.au omni-care.com.au opalhealthcare.com.au ozplan.com.au parkglen.com.au cumberlandmanor.com.au primecarefinancial.com.au realestatecareservice.com.au regis.com.au respect.com.au rishepparton.com.au rosewooddowns.com.au rymanhealthcare.com.au saihomecare.com.au samkayhealth.com.au sequel.com.au simplyhelping.com.au svcs.org.au ttha.org.au thealexanderagedcare.com.au thebidetshop.com.au theconnault.com agedcare.salvos.org.au tlcagedcare.com.au

Nixon Financial Services 1300 930 084 help@agedcareadvisors.com.au Norsan Pty Ltd 9726 1100 enquiries@willowbrae.com.au Omni Care 9484 8102 info@omni-care.com.au Opal HealthCare 1300 362 481 communications@opalagedcare.com.au OzPlan Financial Services 9078 6454 reception@ozplan.com.au Parkglen 9798 1633 enquiries@parkglen.com.au Primary Caring 9311 7079 cumberlandmanor@netspace.net.au PrimeCare Financial Planning 1300 853 875 enquire@primecarefinancial.com.au Real Estate Care Service 1300 759 709 info@realestatecareservice.com.au Regis Aged Care 1300 998 100 advice@regis.com.au Respect Aged Care 1300 144 144 info@respect.com.au RI Advice Shepparton 5831 2833 reception@rishepparton.com.au Rosewood Downs SRS 9701 3234 ruban2@bigpond.com Ryman Healthcare (Australia) 1800 288 299 ausalessupport@rymanhealthcare.com SAI Home & Community Care 8785 0999 admin@saihomecare.com.au Samkay Health Residental Aged Care Services 8432 5199 info@samkayhealth.com.au Sequel Home Care 9499 1200 info@sequel.com.au Simply Helping 1800 998 866 info@simplyhelping.com.au St Vincent's Care Services 1800 778 767 svcs.info@svha.org.au Tabulam & Templer Homes for the Aged (TTHA) 8720 1333 ttha@ttha.org.au The Alexander Aged Care Centre 9548 7366 contactus@thealexanderagedcare.com.au The Bidet Shop 1800 243 387 advertising@thebidetshop.com.au The Connault Luxury Aged Care Living 9830 1466 karen@theconnault.com The Salvation Army Aged Care 1300 111 227 acp.enquiries@aue.salvationarmy.org TLC Aged Care 9458 7777 marketing@tlcagedcare.com.au Tongala & District Memorial Aged Care Service 5859 0800 admin@tongalaagedcare.com.au Trinity Care 9091 5200 admissions@trinitymanor.com.au Uniting AgeWell 1300 783 435 info@unitingagewell.org Vasey RSL Care 1300 602 108 info@vaseyrslcare.org.au Vermont Aged Care 9873 5300 admin@vermontagedcare.com.au Vista Financial Group 0429 438 464 sonia@vistafinancial.com.au VMCH 1800 036 377 vmch@vmch.com.au We Plan Financial 0408 457 722 rosie@weplanfinancial.com.au Well Placed Care 0419 327 294 pauline@wellplacedcare.com.au Your Wishes Funeral Advocacy 0425 726 246 info@ywfa.com.au SRS Supported Residential Service

trinitycare.com.au unitingagewell.org vaseyrslcare.org.au vermontagedcare.com.au vistafinancial.com.au vmch.com.au weplanfinancial.com.au wellplacedcare.com.au ywfa.com.au

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Aged Care Guide

Index

Abbreviations............................................................................................................. 148 Aboriginal and Torres Strait Islander (ATSI).............................................. 101 Advocacy....................................................................................................................... 136 Aged Care Assessment Service (ACAS)...........................................................51 Appeal..........................................................................................................................51 Referral code............................................................................................................51 Regions..................................................................................................................... 148 Aged care checklist....................................................................................................95 Aged care explained....................................................................................................6 Aged care homes........................................................................................................55 Accommodation payments..............................................................................63 Accreditation and certification......................................................................58 Basic Daily Fees.......................................................................................................61 Complaints.................................................................................................................61 Costs..............................................................................................................................61 Directory listings...................................................................................... 155 -196 Homes and their services..................................................................................57 How much will I pay............................................................................................62 Payment Options...................................................................................................64 Quality standards...................................................................................................58 Where do I start......................................................................................................55 Applying to a home...................................................................................................67 Assessments..........................................................................................................50 -51 Assistive technology.................................................................................................42 Assistive technology solutions.......................................................................44 Independent Living Centres............................................................................45 Mobility aids.............................................................................................................43 Care leavers................................................................................................................. 101 Carer support............................................................................................................. 135 Counselling services.......................................................................................... 135 Support groups.................................................................................................... 135 Support lines......................................................................................................... 135 Case management.................................................................................................. 119 Care planning........................................................................................................ 120 Centre Based Care Services...................................................................................38 Directory listings...................................................................................... 225 -226 Commonwealth Home Support Programme (CHSP).............................15 Am I eligible?...........................................................................................................17 Directory listings......................................................................................224 -225 Types of services provided................................................................................15 Urgent needs............................................................................................................17 Community Visitors Scheme................................................................................40 Consumer Directed Care..........................................................................................14 Contents..............................................................................................................................2 Costs for residential care.........................................................................................61 Accommodation payments..............................................................................63 Basic daily fees........................................................................................................61 How much will I pay............................................................................................62 COTA message..................................................................................................................4 Cultural services..........................................................................................................89 Breaking language barriers.............................................................................91 Cluster facilities.......................................................................................................89 Directory listings...................................................................................... 215-223

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VICTORIA 2021/22

Cultural services continued Partners in Culturally Appropriate Care (PICAC)..................................90 Culturally and Linguistically Diverse (CALD) people............................ 101 Directory listings ..................................................................................... 215 -223 Daily Accommodation Payment (DAP)...........................................................64 Daily living in a nursing home............................................................................76 Day Therapy Centres..................................................................................................39 Directory listings...................................................................................... 227-228 Deciding on a home..................................................................................................68 Definition of often used terms.............................................................. 146 -147 Dementia support................................................................................................... 138 Changed behaviours......................................................................................... 140 Specialised support........................................................................................... 140 Where can I get help?...................................................................................... 138 De-stressing your move....................................................................................... 132 Directory index.......................................................................................................... 149 Aged care home listings...................................................................... 155 -196 Centre Based Care listings................................................................... 225 -226 Council reference index................................................................................... 154 Culturally appropriate homes and services.............................. 215 -223 Day Therapy Centres listings.............................................................. 227-228 Extra services listings....................................................................................... 197 Home Care Packages listings............................................................. 203 -215 In home care provider listings.......................................................... 224 -225 Local Government Area (LGA) reference index.................................. 154 Organisation & Business index......................................................... 230-231 Products & Services listings.......................................................................... 229 Retirement accommodation listings............................................ 200 -202 Suburb reference index........................................................................ 152-154 Town reference index............................................................................ 152-154 Disability....................................................................................................................... 101 End of life..................................................................................................................... 141 Family and friends.............................................................................................. 141 Palliative care in a nursing home.............................................................. 141 Residents with dementia............................................................................... 141 Services to help at home................................................................................ 141 Enduring Power of Attorney (EPOA)............................................................. 134 Estate planning......................................................................................................... 133 Extra services................................................................................................................85 Directory listings................................................................................................. 197 Financial advice........................................................................................................ 121 Financial counselling........................................................................................ 125 How an expert can help.................................................................................. 123 Important questions to ask........................................................................... 123 Financially disadvantaged................................................................................. 102 Flexible restorative care..........................................................................................36 Frequently asked questions..................................................................................97 Home Care flow chart..............................................................................................12 Home Care Packages.................................................................................................21 Approved providers..............................................................................................25 Are you eligible?.....................................................................................................25 Cost................................................................................................................................26 Directory listings...................................................................................... 203 -215 Exit fees.......................................................................................................................28 Home Care Agreement.......................................................................................26

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Home Care Packages continued Priority.........................................................................................................................25 Quality and complaints......................................................................................28 Self-managing........................................................................................................30 Types of packages .................................................................................................21 Homeless...................................................................................................................... 102 How to use the Aged Care Guide.......................................................................10 Incontinence..................................................................................................................46 In home support.........................................................................................................13 Directory listings...................................................................................... 224-225 LGBTIQ............................................................................................................................ 102 Moving into a home..................................................................................................73 My Aged Care................................................................................................................49 Referral code............................................................................................................49 Nutrition..........................................................................................................................48 Placement consultants......................................................................................... 115 Choosing a placement consultant............................................................. 116 Resolving family disputes.............................................................................. 118 Private home care.......................................................................................................32 Refundable Accommodation Deposit (RAD)...............................................64 Regional Assessment Service (RAS).................................................................50 Assessment...............................................................................................................50 Referrals......................................................................................................................50 Regaining your independence............................................................................35 Resident Agreement.................................................................................................81 Residential Care flow chart...................................................................................54 Respite ...................................................................................................33 -34, 86,104 At home.......................................................................................................................33 Centre Based Respite Care................................................................................34 Cost................................................................................................................................34 Eligibility.....................................................................................................................34 Residential respite................................................................................................86 Restorative care...........................................................................................................36 Retirement living..................................................................................................... 107 Choosing a village.............................................................................................. 112 Directory listings...................................................................................... 200 -202 Fees and charges................................................................................................. 108 Ownership.............................................................................................................. 108 Types of villages.................................................................................................. 107 Vacating................................................................................................................... 111 Rural & Regional clients....................................................................................... 102 Short Term Restorative Care.................................................................................36 Special needs groups............................................................................................. 101 Support at home.........................................................................................................13 Supported living...................................................................................................... 105 Supported Residential Services....................................................................... 103 Costs........................................................................................................................... 104 Respite care............................................................................................................ 104 Services.................................................................................................................... 103 Transition Care..............................................................................................................35 Transport services.......................................................................................................41 Useful phone numbers and websites.................................................................8 Veterans................................................................................................................. 37,102 Waiting lists...................................................................................................................67

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Call 1300 186 688 or email sales@dps.com.au

YOUR DPS SALES TEAM www.AgedCareGuide.com.au

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Matt

Mar

LOVING LIFE NEVER GETS OLD As one of Victoria’s largest aged care providers, BlueCross offers personalised care in your home or one of our 32 residences. North/West Avondale Heights Glenroy Ivanhoe Mill Park Northcote Preston Sunshine

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