Home Care Guide 2021 (not including Your Retirement Living) by DPS Publishing

2021

HOME CARE Guide A

DPS

PUBLICATION

Australia

Helping you stay in your own home and community longer AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

ALITY PSEst.QU1999

Choose what in-home care looks like for you.

Mable has over 10,000 independent aged care workers, nurses and therapists. We know how important it is for older Australians to be in control of their in-home care, especially when it comes to choosing who supports them, as well as when and how they’re supported. Mable is an online platform that lets you find and connect directly with over 10,000 independent care and support workers around Australia, all with police and reference checks. So, whether you’re looking for someone to pick up groceries, provide social connection, nursing services or personal care, you can find the right person for you, on Mable. And because we’re online it’s easy and affordable. You can use your Home Care Package or pay privately.

Find out more today at mable.com.au

Advertorial

Self-managing your own Home Care Package opens up a world of choice For older Australians, accessing Home Care Package (HCP) support through a traditional approach usually means there is limited choice of who comes into your home and when. There’s also often a question as to how much value they’re really receiving from their funding. Many people are surprised to know they can self-manage their Home Care Package. Self-managing your HCP is the modern approach to home care

You’re in control of your care Older Australian’s have been making choices their whole life. Self-management essentially acknowledges that older people and the people who support them understand their own needs. And are best placed to choose who supports them . Choosing your support worker and having the same person (or people) turn up each time is comforting. Building longterm relationships helps them become familiar with your needs. If you’re currently receiving services from someone in your community, you can even bring them to Mable to formalise that relationship through your Home Care Package.

Self-managing your Home Care Package means you play an active role in finding and choosing the people who provide you services and support to live independently. It gives you the power to make your own decisions around the services you need. You get to choose your support workers, the support you receive, when you receive it and even how much you pay. Another major plus is that a lot more money goes towards your support and not to the hefty fees. People can get up to double the hours of support from the same funding package, when they are self-managing.

Aged care is about so much more than medical assistance You can use your HCP for much more than personal care, mobility and medication assistance. Your support worker can take you to your favourite cafe, church or the library. You can get help around the home, get gardening help or support to just do the things you like to do. People using Mable who are self-managing said it’s “less stressful” and “much easier” than relying on a traditional provider. There are no tedious meetings, you don’t have to wait for things to happen and you’re not in the dark about how much support you can afford. You make your own decisions, you always know how much funding is available and you can make changes yourself.

Here’s what you need for self-management To self-manage your HCP, you’ll need a provider to host your package who offers self-management. Mable can help introduce you to a provider that suits your needs. You can then sign up to Mable.com.au to search and connect with independent support workers in your area. Everything from messaging to payments is handled through the website. Transitioning from your current model of support to selfmanaging your Home Care Package is easy. You can sign up for a free account at Mable.com.au or call 1300 73 65 73 and a friendly team member will guide you through.

Learn more at mable.com.au/SelfManagedHCP AgedCareGuide.com.au/home-care

From the Managing Editor It’s my pleasure to welcome you to a new and improved version of Your Retirement Living, incorporating Home Care Guide.

the future when you may need to start considering some basic supports to help you continue living an independent life for as long as possible.

After years of producing a practical guide with information to help retirees choose retirement living options as well as a stand-alone publication dedicated to home care options, DPS decided to transform these two publications into one magazine covering the broader retirement lifestyle as well as help preparing for the years where you may need to consider some basic support.

We have designed this publication into two separate Guides so you can absorb the information most relevant to you and your situation.

Retirement is an exciting time in most people’s life, allowing you to wind down and enjoy the finer things in life, after years filled with work and family obligations. This life stage is really broken down in three phases, moving from an ‘active’ phase where you are generally in good health and able to enjoy life to the fullest, to the ‘quiet’ phase where things are starting to slow down a bit as you age, and finally the ‘care’ phase where people may need more assistance in day-to-day life. We know that Australians are living longer than ever before and that most people want to remain in their own home and community as they get older. We also know that people are finding it hard to think about what may happen when old age sets in, let alone plan for this time in their life. But the reality is, the more you can plan ahead, the better prepared you will be when the time comes that you need some sort of assistance. In this publication we set out to present useful and inspiring content to make the most of the retirement years while at the same time, assist with planning for

Chief Executive Officer Michelle Beech

The Home Care Guide starting on page 80D will help you understand the different types of assistance that are available to make sure you can stay in your own community for longer and help you on your journey of living your best life at home. Making the most of the supports available to you within your local community, as well as accessing those provided by the Government, can make a huge difference in helping you to remain living independently in the home and community that you know and love. The ‘Third Age’ is a time to be enjoyed and everyone deserves to choose how and where they want to live. I hope this Your Retirement Living, incorporating Home Care Guide will inspire you to take charge of this next stage in life and wish you all the best on your journey. Margot White, Managing Editor

DPS Publishing Pty Ltd ● 1300 186 688 ● 145 South Tce, Adelaide SA 5000 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730

Your Retirement Living 8th edition Incorporating Home Care Guide 2021 Printed December 2020 RRP $25, inc GST Managing Editor Margot White margot.white@dps.com.au

The first part is all about Your Retirement Living filled with useful information to help with your retirement planning, inspiring destinations for your next travel adventure, tips and tricks to help you look after your mental and physical health as well as what to keep in mind if you are considering moving into a retirement community.

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The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format. © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Aged Care Guide is a registered trademark. ® Your Retirement Living and Home Care Guide are pending registration.

Your Retirement Living – 8 th edition

Home Care Guide 2021

CONTENTS How to use the Guide 83

â&#x20AC;&#x2021;85

Is this you? 84

Understanding Home Care What is home care? 85 Staying home for longer 86

â&#x20AC;&#x2021;90

When should I consider help? 89

Care At Home Community support 90 Family and friends 92 Home and garden maintenace 93 Personal and domestic assistance 94 Meals and shopping 96 Transport options 99

Social support 101

106

Respite 103

Support Options Council services 108 Government funded supports 109 Commonwealth Home Support Programme 110 Home Care Packages 112

118

Accessing self funded supports 117

Planning & Managing Supports Eligibility and assessment 118 Home care costs 119 Care agreement 120 Who can help 120

Priority and waitlists 121

123

Choosing a provider 122

Resources How to read the directory 124 Directory Contents 125 Abbreviations 125 Terms and Definitions 126 Australian Capital Territory 127 New South Wales 131 Northern Territory 145 Queensland 147 South Australia 157 Tasmania 167 Victoria 174 Western Australia 187 Index 192

Home Care Guide 2021

121

112

Is this YOU?

Understanding Home Care

Whilst each person and their circumstances is unique, the consumer profiles below were created to identify some common situations you may find yourself in as well as related information to help on your journey to find the best support options for you.

GEOFF & LOIS 75 year old couple, living independently This couple lives independently in their own home. They are supported by their daughter Susan who helps out with shopping, cleaning and cooking twice a week. Susan feels the pressure of caring for her parents as well as working full time and managing her own family. She is looking for home care services that can help support her independent parents. Read more: What is home care – see page 85 Assessments – see page 118

WILLIAM & CAROL 67 & 65 years old, carer/ patient relationship Carol was diagnosed with early onset dementia 7 years ago and William has been caring for his wife ever since. William is starting to struggle with his own health and caring for Carol by himself is becoming harder. Carol needs some specific care services that William cannot deliver by himself any longer. They are looking for support in their home or respite to give William a break. Read more: Respite – see page 103

GEORGE 77 year old widower, social support George’s daughter Jess lives around the corner and often visits, but George is lonely, grieving his loss and wishing to live life well. Whilst his physical care needs are not high, mentally and emotionally he is suffering. Jess is not sure how she can help more. George needs care services to improve his wellbeing and help him connect and build relationships with other people his age. Read more: Social support – see page 101

Home Care Guide 2021

DON 81, single, multicultural background Originally from Italy, Don lives on a pension in a rented unit and doesn’t have any children or other family nearby. He has started to struggle with his English, reverting back to Italian. He doesn’t go out much, and only interacts with his neighbor Anne, who has noticed Don is starting to struggle to look after himself. He needs some guidance about what help is available. Read more: Assessments – see page 118 Government funded supports – see page 109

DIANNE 72, single, self-funding supports Dianne lives on her own and has a daughter who lives interstate. She has a busy social life, and loves going to the theatre. One day when hanging out the washing she trips on a paver and breaks her hip. After recovery, Dianne found she still needs extra help around the home for domestic tasks. Because she’s not eligible for Government funded supports, she decides to pay for privately funded services. Read more: Domestic assistance – see page 94 Self funded supports – see page 117

NORA 67, single woman, limited mobility Nora has limited mobility and struggles to get around to shops and appointments. One of her children lives close, but the rest are interstate and Nora doesn’t want to put pressure on the one child for support. Nora needs specific services to help her with transport and shopping. Read more: Meals and shopping – see page 96 Transport – see page 100

www.homecareguide.com.au

How to use the Guide The 2021 edition of the Home Care Guide was created by DPS Publishing, to help you navigate the different home support options available to you to help you stay in your own home and community for as long as possible.

he articles up to page 122 explain the different types of support, when to consider help at home and how to plan and manage your supports. From simple ways to improve your home environment to understanding Government funded programs and how to access self-funded supports, this Guide will explain what to consider and help you be better prepared to stay home for longer. This Home Care Guide also includes a list of home care services, located in the Resources section starting on page 123.

Listed in State and Territory sections, the Home Care Services table gives an overview of approved Home Care Package providers and in home care providers. You’ll also find useful phone numbers for each State and Territory. You can find more information about the range of support at home options, including an extensive directory of service providers near you and in-depth provider profiles, online at AgedCareGuide.com.au/ home-care.

DPS Publishing is Australia’s leading home and aged care expert, publishing printed and webbased guides. Find out more about our range of home, aged care, retirement and disability support resources on AgedCareGuide.com.au or call 1300 186 688.

AgedCareGuide.com.au/home-care

Understanding Home Care

What is home care? Over the past few years, the saying that there is ‘no place like home’ has resonated with Australia’s ageing population, giving rise to the increasingly popular support option known as home care.

support you need or have been assessed as needing. The Government recognises that older Australians prefer to stay in their own homes rather than move into residential aged care. While residential aged care is a great option for higher-level assistance, staying in the family home can be really important to the wellbeing of older Australians.

Your choice Ultimately, the decision to stay at home should be yours, and there is a wide array of services available at different levels of care that can assist you in remaining at home comfortably and safely.

ome care is fundamentally support services that can provide a certain level of assistance with a range of tasks and chores to help you remain living at home, independently for as long as possible. Today, ageing in Australia comes with more individual choice and control than ever before, and with it we are seeing more older people choosing to remain at home – with a little or a lot of help.

Different options The decision by many Australians to remain at home and within their community as they age is supported through a number of initiatives, funding and programs. These can be delivered through a range of organisations, groups, and people ranging from aged care providers, local councils, not-for-profit’s, as well as community groups. Home care services can be as simple as family and friends helping

out, receiving council supports, or more intense such as accessing Government subsidised assistance through a home care provider. With all this choice, navigating what is best for you can be a challenge but it is important to remember that finding the right support to help you remain in your own home for longer can come with huge benefits. Home care is an option for people who are getting older, are chronically ill, recovering from surgery or for people living with disability, and offers a range of support in areas such as personal care, home maintenance, cooking and meal preparation, health care and transport. When accessing home care, you will stay in your own home and community, surrounded by all of your belongings and retaining the freedom to come and go as you please. It means that services or care workers will come into your home to help you out with whatever

The level of support home care services can provide ranges from a little bit of help with the weekly shopping for example, to high level assistance for several hours each day, helping you shower and get dressed, get to appointments and prepare meals, or help you access support aids like handrails. It all depends on your needs, wants and circumstances. In Australia, there are two main streams of home care – the Commonwealth Home Support Programme (CHSP) and Home Care Packages (HCPs). Both programs are subsidised by the Government and are available after assessment to see if you are eligible for support. While these are the most common home care services accessed, there are a number of other options you may want to consider if you do need some help around the house to help you live safely, comfortably and well. These include accessing self-funded or private home care services or getting help from personal networks and the community. Some people use a combination of these options to meet their needs or to assist them while they are waiting to be assessed for Government funded support or for services to become available. AgedCareGuide.com.au/home-care

Understanding Home Care

Staying home for longer Creating an environment at home where you feel safe, comfortable and supported is important to ensure you can continue to live independently in your home for as long as possible. Support network

here are people and services available, including friends, family and health professionals, who play an important role in understanding your needs and assisting you in your home as best as possible. Friends and family are the first source of help for many seniors. Talk to the people close to you about what you need, and they may be able to help you personally, or point you in the direction of someone who can. There may be services you need to access in person, but due to

transport or mobility issues, may be difficult to get to. Discussing your situation with your bank, chemist, GP and other services may be beneficial as they can often tailor services to meet your needs, such as delivery of medications or home visits by your health professional.

Safety at home There are many steps you can take to improve the safety and accessibility of your home, from safety-proofing to prevent falls, or identifying potential hazards and preparing for emergencies.

These will increase your odds of being able to stay in your own environment for longer. Admitting you need some help may be difficult, but planning ahead and taking appropriate safety measures may be the best option long-term to make sure you stay at home. If possible, involve family members or friends, as it is always handy to get another person’s opinion.

Improving accessibility There are many steps you can take to improve functionality and accessibility in and around the home, which can make a big difference when doing basic daily tasks. Many of these include modifications in the kitchen, such as: ◆ Organising kitchen cupboards to make items within reach ◆ Clearly labelling and properly storing food ◆ Having appliances with simple push buttons, such as an oven or microwave ◆ Investing in modified appliances, such as an easy lift kettle ◆ Water temperature controls to lower risk of burns Other measures may include: ◆ Having properly labelled medication in a convenient, visible place or in blister packs ◆ Rearranging furniture to clear pathways and create more space ◆ Installing light bulbs in darker areas, such as hallways and stairwells ◆ Replacing current light bulbs with brighter ones, to increase visibility during the night Making these changes will help lower the risk of accidents and make for a more functional home environment.

Home Care Guide 2021

Understanding Home Care

Simple modifications make a big difference Many items throughout the home can lead to an increased risk of injury, from loose carpet to electrical cords and pet toys. Keeping pathways clear and free from clutter, as well as cleaning up any unnecessary items in rooms that may be obstructive, will help lower this risk. Modifying parts of your home can increase mobility and functionality and even small modifications can make a big difference. These may include: ◆ Installing grab bars and handrails in the shower, toilet and staircase ◆ Putting down non-slip mats on slippery floor surfaces such as in the bathroom, toilet and kitchen ◆ Putting a suitable chair or stool in the shower if you’re finding it difficult to stand ◆ Installing a hand-held shower head for added convenience ◆ Changing the position of light switches to increase visibility and accessibility ◆ Changing locks on doors if they are difficult to use

◆ Installing safety screens to improve security and airflow However, it is important to only access these modifications following a consult with your doctor or health specialist, as relying on these devices too early can negatively impact your long term mobility.

Preparing for emergencies It’s not everyday that we think about preparing for emergencies but it’s important to be prepared if something unexpected happens. Whether it is a sudden illness or an unexpected event, such as loss of power or catastrophic weather like a flood or bushfire threatening your home. Make sure you have a contact list of family members, health professionals and emergency numbers easily accessible, as well as any medications you’re taking and an overview of your medical history. Store this information somewhere central and visible such as on the fridge or next to the phone. This will be useful across all types of emergencies and hazards, from a fall to more serious events.Being aware of emergency or evacuation information in advance for your local

area will also help in times of crisis. If possible, speak with your family members or close friends about travel arrangements or meeting places in case of an evacuation in your local area. Having a kit of essential items will help you prepare in times of emergency. This may include a disaster supplies kit with items such as water, food, flashlight and first aid. If you have medications that you are required to take, having a supply in a bag or re-sealable container will make it an easy item to grab. Keep in mind that the type of emergencies you may need to prepare for vary depending on where you live.

Home safety assessment Making your home a safe place and removing any hazards is important, but if you are not sure where to start or are not up to the task make sure you ask for help. You may wish to get a home safety assessment done by a health care professional, such as an occupational therapist or a registered nurse. Assessments may involve the Home Falls and Accidents Screening Tool (HomeFAST) to measure falls risk for older people in their home.

03 6331 0311 | admintas@seniorhelpers.com.au

AgedCareGuide.com.au/home-care

Understanding Home Care

This involves looking at passageways, floor surfaces, lighting, accessibility to bathroom and kitchen items, steps and footwear. You can use the tool yourself to help gauge the risks in your own home environment or for a loved one. Find out more at stopfallsathome.com.au.

Technology There are a number of gadgets, devices and technologies that can help older Australians keep their independence and make life much simpler around the home. These might include safety devices or personal alert systems that enable people to call for help in an emergency, whether that is due to illness, a fall, hazard or any event that requires a response. These devices are especially handy for people who live alone or go long periods without social interaction. Many systems come with a help button that can be carried with you at all times, with some offering mobile and GPS tracking solutions as well.

Living their best lives at home

Enabling older people from all over Victoria and Tasmania to live well at home with choice and peace of mind, is what it’s all about for home care provider Uniting AgeWell. For Fred and Shirley Bridgewater, they simply can’t imagine not being able to live in their “happy place“ – their farm on the edge of Echuca, Victoria. They’re no longer farming themselves, but a dear friend is using their land to graze his animals. Fred had a severe stroke several years ago and uses an electric wheelchair to move around the farm and greet the cows and horses.

Home Care Guide 2021

Smartwatches can also offer similar safety functions, having the potential to help the elderly in their daily life in a variety of different ways. From instant calls and messaging, to an abundance of smartphone applications that can help with things such as medication reminders, cognitive stimulation through brain games, and GPS tracking.

legitimate companies requesting your personal details.

Other gadgets that have hit the market that may be beneficial to older Australians in their home are assistive technologies, which have voice-activated functions to control devices around the home, such as your TV, radio, lights and air conditioner, as well as being able to answer questions, read the daily news, tell you the weather, play music and set daily routines.

There also may be times when strangers ring your doorbell. While it may simply be the postman, a friendly neighbour or organisation selling goods and services, it can be someone who means harm or is dangerous.

Scams It’s also important to be aware of hazards that lay outside of your home, such as risks with online and phone security. Scams are prominent online, with websites and emails pretending to be

It’s good to be wary of any phone calls or emails that seem random or request a lot of your personal information. If you are unsure, contact any businesses you are associated with and report any scams you come across, for your safety and for others.

If you feel uncomfortable answering the door, look out your window to see if you know the person or if they are in a company uniform, ask the person what they are there for, have a safety screen door you can lock installed, or simply ignore it. If you ever feel in danger or threatened call the police.

Shirley does the cooking, ironing and shopping, but after a shoulder surgery, she’s unable to lift Fred. “A carer comes in every day to help Fred with daily personal care and do some domestic chores around the house. Uniting AgeWell is making it possible for us to continue living here,” explains Shirley. Independence is what it’s all about for Enid Skinner who lives alone on a seven-acre smallholding in rural northwest Tasmania. “This has been my home for the last thirty years. I love it here,” explains Enid. She is able to continue living at home thanks to a Home Care Package she receives from Uniting AgeWell. Two years ago, Enid was severely injured when a gust of wind blew her into a car. Now she gets around with a walker and has carers three times a week to help

Fred and Shirley Bridgewater love their farm in Echuca, Victoria. Source: Supplied

around the house. Enid is also able to keep up with her passions, including knitting toddler jumpers for charity and her collection of 4,000 dolls. “But as luck would have it, I’ve got three sons and five grandsons,” laughs Enid For more information, visit unitingagewell.org.

Understanding Home Care

When should I consider help? Many people don’t think about home care until a crisis hits, leaving the family scrambling to make arrangements when emotions are at an all-time high. This often means needs aren’t thoroughly assessed and decisions have to be made quickly. Getting some extra help doesn’t mean you have to give up your freedom and can’t live an independent or active life. It’s never too early to start the conversation about home care so you and your loved ones are prepared, understand your needs and know what supports are available. Starting home care sooner makes living at home easier and sometimes a little bit of help will mean you can actually remain independent and in your own home for longer while enjoying the things you love. Getting someone in to help with physically demanding jobs such as weeding and pruning your garden, doesn’t mean you’re admitting you can’t look after the garden anymore. It simply enables you to enjoy your garden without having to do the ‘heavy’ stuff. While there is no need to wait for a physical illness or health scare to start accessing home care, there are many signs or ‘trigger events’ that could signal a need for help. Some immediate signs could be:  Loss of driver’s license  A fall resulting in reduced mobility  A hospital stay or procedure that results in the need for temporary care  New fear of being left alone  Decline in general health  Forgetting where you are or how to get back home

 Family or friends moving away and no one around to help you. In other cases, the need for support happens more gradually. You may notice subtle changes such as:  Simple daily jobs such as doing laundry and preparing meals start to feel overwhelming and hard to do  Lack of personal grooming  Your living space is becoming messier than usual  Forgetfulness, for example missing meals, medication times and appointments or forgetting to pay bills

 Decreased attention to food safety i.e. using foods beyond expiry dates  Avoiding social events or contact with others  Family and friends spending more time helping you with everyday tasks. There is no shame in admitting that you need some help to remain living in your own home. If you are finding day to day tasks harder to do by yourself or see a loved one having a hard time looking after themselves or their home, it may be time to consider your support options.

AgedCareGuide.com.au/home-care

Care At Home

Community support If you need some support at home, whether itâ&#x20AC;&#x2122;s someone to help you do the shopping, prepare meals or give you a ride to an appointment, a good starting point is to check out whatâ&#x20AC;&#x2122;s available in your local community.

elp may be available around the corner, through family and friends or from a neighbour who can help you mow your lawns or run errands. There are a number of community services available to help with basic daily tasks, including support with shopping, preparing and cooking meals, transport, home and garden maintenance or personal or domestic assistance. There are also respite services available for you and your carer so they can have a temporary break from their caring role.

Home Care Guide 2021

Community groups can help keep you socially active and connected within your community, reducing the risk of social isolation. Finding like-minded people and connecting through shared experiences is pivotal to maximising emotional and mental wellbeing, which is important as we reach our later years. In this section you can read about getting help with meals and shopping, personal and domestic assistance and learn about different transport options to help you get around.

There are a number of community services available to help with basic daily tasks in or around your home

Understanding Home Care

We’ll support you to live life well We all want to be active, healthy and to remain independent, living in our own home. But as we grow older living independently may not always be easy. Home care is a natural next step in life for thousands of Australians every year. With our home care services, you can remain independent in the comfort of your own home and part of your community. We will arrange the services important to you Every client is unique. We’ll work with you to create a personal care plan for your exact needs. Those needs will be met by our friendly carers and nurses. Dedicated to quality care The Aged Care Quality Standards provide reassurance that you’ll be treated with kindness, dignity and respect. We continually evaluate our training, systems and processes and strive to exceed these standards. Our staff are all trained, qualified and police-checked, so you know you have trusted companions and assistants. We are for people, not for profit Southern Cross Care has supported older people in NSW and the ACT for over 50 years. As a not-for-profit organisation, we are solely focused on providing the best care we can.

We have a COVID-19 Safety Plan and are committed to keeping you safe

1800 870 450 sccliving.org.au 91

Care At Home

Family and friends At some time or another in our lives, we all rely on the support of our loved ones – be that family, friends or our neighbours.

his support is often delivered informally – meaning that it is simply help offered by the family, asked for by you or organised between everyone to

friends and neighbours can include:  Shopping and meal preparation  Running errands to places like the bank or pharmacy  Day trips and outings such as community group activities or family events  Transport and companionship to medical appointments

lend a ‘helping hand’ to you with your day‑to‑day tasks.

 A ssistance around the home such as cleaning, washing and gardening

Some of the support you may receive through your family,

 Collecting mail and deliveries  Taking out/bringing in the bins each week  Socialisation  Monitoring health and wellbeing Depending on the relationship dynamics and the level of support you need, your family and friends may provide you with more intense or ‘high‑level’ support. However, it is important for both you and them to know when it is time to look into accessing alternative supports that will better assist you to remain at home independently and to reduce the impact your care needs have on your loved ones.

Finding a good balance After realising her 71-year-old Uncle, Graham, had lost a lot of weight and his clothes weren’t washed one Christmas, Andrea realised it was time to step in and help. “As it turned out when we got his eyes tested, he was pretty much blind in one eye and only had 30 percent vision in the other because he had cataracts,” she says. “Because he is a very private person, we had no idea he was struggling with his vision and other things at home. He has emphysema and swallowing difficulties as well.” Andrea helped Graham apply for his Level 4 HCP, which now provides personal care, transport, social and meal support.

Home Care Guide 2021

She also took on the role as primary contact for Graham’s bills and accounts and also helped organise his Will and funeral plan. She says knowing her uncle’s wants and needs allowed her to get the most out of his HCP. “Other than going to a social group once a fortnight, he was alone a lot of the time and didn’t have anyone else to help him,” Andrea says. “He has always been adamant that he wants to stay in his own home and by knowing his requests and choices, we were able to get quite a lot in his package.” “As he does live over an hour away, I try to get there at least once a month, just so that I can touch base with him see and what’s happening, give him a copy of all of his accounts and make sure he’s up to date with his paperwork.

“My younger sister also goes out maybe once or twice a month to spend time with him and take him to the football club to see everyone there, as it’s a huge part of his life.” Andrea says they have found a good balance between Graham’s Government funded and informal supports, and says she’s able to bridge the communication gap between carers and service providers if needed. “I can ring the carers up and give them suggestions and feedback, and chase up queries he might have about his services,” she says. “He’s happy because I ‘get’ him. We have a similar sense of humour and share a lot of banter together. “He is very appreciative of the help and he is in a much better place now. He has come ahead in leaps and bounds.”

Care At Home

Home and garden maintenance Owning a home often comes with a lot of pride but as you get older your home and garden may become harder to maintain.

geing and medical conditions can limit your mobility and increase your fall risk, meaning it’s often safer, quicker and easier to leave it to the experts. Accepting help with a range of jobs around the house may allow you to continue living in the comfort of your own home, while maintaining this ‘pride of place’. Whether you need your gutters cleared, your lawn mowed or minor home repairs, there are services that can help keep your home looking its best.

Who can help? Professional service providers can assist with these essential tasks or there may be volunteers within your community who can perform these jobs. Your council may be able to assist by suggesting businesses or volunteers in your area who can offer you these services. If you’ve been assessed or approved for a Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) you can request home and/or garden maintenance as part of your support plan. Otherwise, home and garden maintenance services like Jim’s Mowing or V.I.P. Australia can visit your house as required to keep your garden tidy. Home maintenance services include: ◆ Gutter cleaning ◆ Home modification installations, including handrails in the bathroom and toilet

◆ Permanent or temporary ramps outside or inside the home ◆ Step modifications ◆ Handyman work including fixing or replacing tap washers, repairing doors and cupboards, minor general, plumbing and electrical repairs such as changing light bulbs ◆ Installation and maintenance of smoke alarms ◆ Pest control ◆ Fixing fences and gates Gardening services include: ◆ Lawn mowing and hedging ◆ Weeding and pruning ◆ Watering and fertilising ◆ Pressure washing outdoor areas ◆ Window washing Sometimes a little assistance is all you need, allowing you to stay independent and enjoy other activities.

inquire with a provider about their insurance cover and whether they are police-checked. You can even ask to meet with staff members beforehand to get to know them. This may not be mandatory protocol for every business, but it can give you peace of mind that you and your home will be safe and in good hands. The other great thing about handing over the house and garden chores is that you now have more time to focus on things you enjoy spending time on, like catching up with friends and family, having ‘me time’, or getting back into your hobbies. Usually, leisure activities and hobbies are the first to be sacrificed because you have to do household tasks. You can find providers delivering home and garden maintenance services in your State or Territory in the Resources section starting on page 123 or search AgedCareGuide.com.au/ home-care.

Peace of mind A good service provider will help you keep your house and garden in tip-top shape so you can stay living in your home for longer. Generally, people like to maintain their own homes to a certain degree but may not be able to keep up with all the gardening or household cleaning like they previously could. If you are a little unsure about having someone you don’t know assist around the home, you can AgedCareGuide.com.au/home-care

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Personal and domestic assistance As you age, it may become harder to look after yourself or stay on top of housework. To help you maintain your health and dignity or live comfortably and safely, respectful and qualified carers can come to your house to assist you.

ccepting that you need help in performing these tasks can be hard and sometimes people think it is a sign that you’re losing your independence. But, being supported by carers as you age in your home allows you to continue to enjoy the lifestyle you want and manage your health from home.

Personal assistance Personal care tasks can include:  Showering and bathing  Dressing and undressing  Grooming and shaving  Changing continence aids  A ssistance with toileting  Dental care  Repositioning bed-bound clients  A ssistance with mobility like getting out of bed and moving around the house  Eating and drinking The level of help you require will depend on your health and ability. For some people, being a standby for emergencies during the morning shower is enough, whereas, for others, they may need someone to towel them dry and help with dressing. Whether you need two hours of personal care every now and then, a few times a week, every day

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or 24 hour care, you can access this support through a range of private providers or with assistance from the Government funded Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP). Depending on your own capabilities, you may receive a little or a lot of help around the home. Personal care and domestic assistance are the most common in home supports people seek. Services range from meal preparation, help with shopping or cleaning, to assistance with showering and getting dressed.

Feeling connected Some older people struggle with the feeling of personal intrusion when receiving home care. Your provider’s staff will be qualified, caring and

respectful when providing this care, and should make sure you are in a nurturing and supportive environment so you can easily accept help in your home. Staff should be making the effort to talk you through every stage and make the whole process comfortable for you. Personal care workers will not only provide you care, they will also develop a strong relationship with you. This can make the whole service experience more enjoyable and it will also help combat loneliness. Older people are more prone to feelings of loneliness, which can have a huge impact on a person’s wellbeing. A regular friendly face around the home can make you feel connected and social. Additionally,

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having assistance around the home means you have more energy to get out and about and stay connected with your wider community network.

Domestic assistance If you need help keeping your house tidy, doing laundry, preparing food or stocking your fridge or pantry, domestic assistance can help. Reduced or limited mobility or cognitive decline can make these weekly and sometimes daily, tasks challenging. You may have a neighbour, friend or family member come in regularly to help you with these tasks or you may prefer to hire a professional service to come in at set times to do those jobs for you. Having domestic assistance as part of your CHSP or HCP will give you peace of mind knowing your

house is clean and you’re able to live comfortably and safely.

then put them in a freezer for you to eat when you want.

Domestic assistance services include:

You’ll find home care providers that offer personal or domestic assistance in your area in the Resources section starting on page 123.

 Household cleaning  Washing and ironing clothes  Grocery or retail shopping  Making beds  Preparing food Domestic assistance can be provided on a daily, weekly or fortnightly basis depending on your needs and the domestic tasks required. For example, washing clothes and grocery shopping could be undertaken once a week and household cleaning may only be needed once a fortnight. Although preparing food is typically a daily job, your support worker could prepare a number of meals in your home,

Personal care workers will not only provide you care, they will also develop a strong relationship with you

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A helping hand with meals and shopping If you have trouble getting to the local shops and carrying shopping bags or have difficulty with preparing and cooking meals and need someone to do this for you, help is available.

ooking after yourself is incredibly important, especially as we get older and good nutrition is a part of that. Getting assistance with shopping or when preparing and cooking meals can make things much easier and help you feel comfortable that you’re getting enough food and nutrients for your body.

be handy to talk to a friend, family member or your doctor about what care you might need.

◆ Shopping for items like clothes and gifts etc.

Some meal services and supports that are available include:

If you require some ‘retail therapy’ you can get support with shopping for other items than food. For example, a support worker can assist you in going to a department store to shop for clothes or gifts or to the post office to pay your bills. This provides peace of mind and allows you to get out in the community to buy the things you need if you have limited mobility or can no longer drive yourself.

◆ Click

and collect

Click and collect has become a popular way to do grocery shopping, with the convenience of shopping online, getting your groceries packed by a personal shopper and ready for collection. This service is usually free, with the possibility of same day collection from a supermarket location of your choice if you order online before a certain time.

Some older people are nervous shopping by themselves, so having a support worker accompany them to the shops, library or shopping centre can be a great emotional support.

Select locations also offer a drive through option to pick up your groceries or delivery to your car. Some supermarkets also allow you to leave the personal shopper notes, such as how ripe you would like your fruit and vegetables to be.

◆ Feeding

Support options

◆ Grocery

◆ Meal delivery

There are many services available that can help with meals and shopping, depending on the level of assistance you require. You may just need help getting the groceries to your door or needing help with food storage, right down to preparing, cooking and feeding of meals. It may

You can get assistance in: ◆ Grocery shopping, food preparation and/or cooking ◆ Transport to and from shops

◆ Food subscription services ◆ Cooking programs ◆ Diet, nutrition, food storage and food safety

◆ Special dietary requirements for health, religious, cultural or other reasons

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delivery services

Some supermarkets provide home delivery if transport is an issue or you would like the convenience of your groceries delivered to your door. Ordering online can be easy and convenient, with the ability to select the exact items you need, different delivery time slots and

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various payment options (online or in person). The delivery fee may differ depending on the time slot you select, and often is free if over a certain amount is spent. There are also private companies and smaller supermarket stores that provide delivery options. ◆ Food

subscription services

If you enjoy cooking, but don’t want to think about planning what to eat, food subscription services can be a good option. They provide fresh ingredients and easy-to-follow recipes to your home so you can enjoy cooking without the hassle. The benefits of these services include convenience, saving time deciding what to cook, minimal food waste and portion control. ◆ Prepared

meal deliveries

There are organisations, such as Meals on Wheels, that provide ready-

made meals to your door. This can be a good option for someone who doesn’t enjoy cooking or enjoys the convenience of meals made and delivered to them. Most services cater for specific cultural or dietary requirements, should you need it. There is often a social component that comes with using these services. Food delivered by Meals on Wheels, for example, is usually by volunteers who are happy to have a chat and often build relationships with regular customers, making it a pleasurable and comforting service for people who may not have a lot of social interaction. Volunteers who regularly deliver meals to the same customers are also able to monitor a person’s wellbeing in terms of appetite, hygiene, or visible signs of confusion or deterioration. You may be eligible for meal and shopping assistance through your CHSP or HCP, depending on the level

Some supermarkets provide home delivery if you would like your groceries delivered to your door of care and assistance you need. There are also private home care providers that work on a fee-forservice basis, who can assist with food services if required. Some local councils also provide meal services for older people who are unable to prepare regular meals due to injury, illness or frailty. These might include home-delivered meals or meals provided at local community centres. Check with your council to see what services are available.

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It is recommended older Australians enjoy exercise once a day, eat a wide variety from the five food groups and limit intake of food and drink containing added sugar and salt, fat and alcohol. The website contains recipes to suit all appetites and budgets while meeting nutrition goals. Visit eatforhealth.gov.au to download their free resources or browse their healthy eating information to ensure your plate is packed with everything you need to support your mental and physical health as you age. ◆ Cooking

programs and resources

and healthy meals for one or two people.

Many older Australians are used to cooking for a household of several people and adapting to cooking for one or two as they get older is often a big adjustment.

Your local community or Council may host cooking programs or lessons. Speak to your local Council or call or visit your local library to discuss events being held in your area and how you can get involved to help equip you with cooking skills and nutritional knowledge.

Specific cooking programs for older Australians can help improve the quality of life for participants through basic cooking lessons, nutrition education and social engagement. Programs such as the ‘Cooking for One or Two’ classes teach students how to make easy

Case study For 79-year-old Lorna, her journey with Meals on Wheels began six years ago when she needed some extra support after undergoing a serious operation. Nutritious meals delivered to her home each week by a friendly volunteer, have enabled her to remain living independently in her own home, while Meals on Wheels’ range of social programs have kept her socially active and connected to her local community. “Having good, nutritious food is a very important part of my life. As is knowing that Meals on Wheels are there and I am able to talk to someone.”

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The Department of Health’s Eat for Health website provides recommendations, advice and recipes to help people eat nutritious and balanced food. Lorna soon realised the iconic organisation is ‘more than just a meal’, also enjoying craft workshops, ‘Book Bus’ and many more social support programs through her local service. Accessing the Community Café has allowed Lorna to form new friendships, have meaningful conversations and keep socially connected with people from all walks of life. “I have made so many new friends and having each other around makes the world so much brighter. It is so important to know that we are all there to support one another.” Lorna also accesses her local service’s shopping bus which allows her to remain independent and buy

Nutrition Australia has a website dedicated to providing trusted nutrition advice to the community. It offers free advice to help keep you healthy as you age such as bone health, arthritis, constipation, healthy teeth and gums. The website also includes recipes and resources that can be downloaded and printed. Visit Nutrition Australia at nutritionaustralia.org. No matter what level of help you need, there is a range of services to assist you in making convenient, healthy food choices.

her own groceries at the shopping centre each week. “If we didn’t have this service, the only way I could get to the shop would be in a taxi which is very expensive, or I’d need to wait for my family to be able to take me when they can, otherwise I just can’t go.” Lorna says before becoming a Meals on Wheels customer, she thought they only supported the community through delivered meals. However, now that she’s been using the service, she’s realised “It is actually all about the people – they treat us beautifully and are always there to help. I trust that Meals on Wheels will look after us and support us in living independently and well in our homes”. Case study provided by Meals on Wheels

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Transport options Having free, inexpensive or subsidised transport options available is important in maintaining your independence, remaining socially active and reducing social isolation as you age.

hinking ahead and being aware of these options can give you peace of mind when deciding how to get to the shops, a social event or your next medical appointment. If you are still able to drive a car, there are also many things to consider to ensure the safety of you and others on the road.

Driving Having the ability to drive a car is an important component for many people in keeping their independence. However, as you get older there are special licencing requirements, which may involve annual medical check-ups, completing driving assessments or renewing your licence more frequently. These often vary depending on what State or Territory you live in. Contact the transport department in your State or Territory to find out what rules apply. As you age you may experience vision changes, impairments in your decision making skills and slower reaction times which can put others in danger on the road. If you experience symptoms that can affect your driving ability or no longer feel safe or comfortable operating a motor vehicle, have a chat to your doctor and family to decide whether it is time to surrender your licence. If you are still able to drive but have a disability or a mobility impairment and require a mobility aid such as a

walking frame, crutches, scooter or wheelchair, you may be eligible for a disability parking permit. Disability parking is often closest to the entrance and exit of buildings, making it easier to get around. You must display your permit on the rear view mirror of your car if you park in a disability parking space. There may be a small fee involved in obtaining an Australian Disability Parking Permit and you must be assessed by your doctor or specialist to prove you require a permit. Each State and Territory may have different eligibility criteria around permit parking so it is important to check the rules that apply based on where you live.

Public Transport Getting from one place to another on public transport is a common choice for older people. Most public transport services, including buses, trains, trams and ferries are accessible for people with limited mobility. Low floors and ramps allow easy, safe entry and exit of vehicles. There are also allocated spaces for wheelchairs and mobility scooters. The Australian Government issues the Pensioner Concession Card to eligible Australians over 60 which offers a range of benefits including subsidised public transport fees. Some States and Territories even offer pensioners free travel at certain times.

Alternative transport options While transport can be provided through Government funded support, there are transport options available through local councils, community transport providers and private businesses if you are unable to drive or access public transport.  Local

councils and community groups

Many councils and community organisations provide a variety of transport options such as: ● Shopping transport, which may offer a group bus service that allows you and others to do your weekly shopping; ● Social transport, which provides transport for groups to attend social events or activities such as going to the movies or sightseeing; ● Personal transport, which offers individual transport to the hospital, medical appointments or personal social visits to family and friends. Throughout Australia, there is a wide range of not-for-profit, charity, religious, cultural and community groups providing free or low cost transport assistance for older people.

Many local councils, community organisations and private businesses provide a range of transport options if you are unable to drive or access public transport AgedCareGuide.com.au/home-care

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As well as local organisations providing services, such as your local church, Rotary or Kiwanis, many States and Territories have their own initiatives such as the Community Transport Program in New South Wales and the Queensland Government’s Community Transport Scheme. St John Community Transport Service operates on a national level. Many of these schemes are Government subsidised and staffed by volunteer drivers, however, you may have to pay a small contribution towards the scheme. Your local council will be able to suggest community organisations in your area who offer these transport services to the community or offer community buses and personal transport. Council community buses usually operate on a weekly basis with many offering the convenience of door-to-door pickup and drop‑off. As well as taking residents to shopping centres, many council run community buses visit other services and activities, such as libraries and senior’s clubs and groups. You will need to pay a fee for using the community bus which may vary depending on where it is going. Personal transport allows you to get to medical, wellbeing and other essential appointments if you are no longer able to drive. Council transport programs are generally organised by a council paid coordinator, with the driving service provided by volunteers. In some cases, the council will approve certain contractors or taxi companies to carry out the service. There is usually a minimum charge for the service, and fees may vary depending on the distance you are travelling and whether you require a return journey. Councils provide various transport services, so it’s best to check with

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them about what services are available to you in your community.

businesses can provide once off or ongoing services.

 Transport

Most private home care providers offer personal transport services, which can help with transport to and from various appointments and outings. Services are usually provided by support workers on a temporary or ongoing basis and are tailored depending on your needs and circumstance.

as part of your package

To receive transport as part of your Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) you must first be assessed by an Aged Care Assessment Team or Service (ACAT/S). If you need someone to take you to your appointments, daily errands and social activities, make sure you tell the person assessing you how often you need to leave the house for these appointments. For example, you may need a lift to the local RSL for ‘games night’ once a month. Once approved someone will come to your house at agreed times and ensure you get to your activities safely.  Private

services

Private car services are also available depending on your needs for transport, which may offer a more personal and professional travel service. Many businesses have drivers who are trained in mobility assistance and may offer additional services, such as accompanying clients in and out of appointments, shopping trips and other reasons for transport. Private transport

 Taxi

Subsidy Scheme

All State and Territory Governments have a scheme designed to provide financial assistance to older people who may have a disability or medical condition that prevents them from using public or community transport. To apply for the Taxi Transport Subsidy Scheme (TTSS) or Taxi Subsidy Scheme (TSS), you must be a permanent resident of Australia who resides in that State or Territory, have a severe or permanent disability, such as limited mobility and not be a member of other Taxi Subsidy Schemes in another State or Territory. The TTSS provides eligible people with a booklet of dockets that can be used to subsidise up to a certain percentage of total taxi fares, with a maximum subsidy per trip.

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Social support Staying connected and engaged to your social networks and community is an integral part of your health and wellbeing as you age.

ou can access social support through the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP). This could simply be a visit from your support worker for a cup of tea and a chat, getting out in your community together or attending community based social activities with other older people in your area. There are a number of social support initiatives and programs across the country helping people like you stay connected to friends, family and your community.

Connecting online Be Connected is an Australian wide initiative helping Australians learn toÂ connect with others digitally. The movement provides free courses to teach people how to use a range of technologies including Apple and Android products. Through Be Connected you can engage with family and friends online, find new friends, keep upto-date with whatâ&#x20AC;&#x2122;s happening in the world and your community and learn how to safely and securely buy and sell items online.

If you benefit from in-person support, the Be Connected network offers community partners who can visit your home to help you develop your digital skills and build confidence. To find out more about Be Connected this initiative call 1300 795 897 or visit beconnected.esafety.gov.au.

Community Visitors Scheme You may need a little help to stay connected to your community, which is where the Community Visitors Scheme can assist. It is an Australian Government initiative delivered under the Commonwealth Home Support Programme (CHSP).

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It organises volunteers for home visits to older people who are at risk of loneliness or social isolation. These volunteers can offer conversation and friendship, often through shared language or cultural backgrounds or life experiences. The Community Visitors Scheme is run by specific organisations who will make sure your volunteer is a good match, so make sure you include information about any special needs or circumstances. Volunteers are assigned based on urgency and suitability, not length of waiting time. For more information on the Community Visitors Scheme call My Aged Care on 1800 200 422 or visit myagedcare.gov.au

Social clubs and activities Your council and community groups or organisations may host a range of

social activities and clubs which help you stay engaged and connected with your community. Joining a club will help you find a purpose, meet new people and you’ll have something to look forward to. These could include:  Reading  Arts and crafts  Dancing  Board games  Exercise and walking  Music  Cooking  Outdoor activities  Hobby collecting (such as antiques or other items)

Help at home so you can do more of what you love! • Home Care Packages • Veterans’ Home Care • Self-Funded Care Practical, at-home daily living support tailored to you so you can live life to the fullest! Proudly serving the Western Sydney, Hills, Nepean & Blue Mountains regions since 1995.

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Getting involved in social clubs, activities or groups have a range of benefits including improving cognitive function, maintaining or improving physical health, preventing depression, increasing immune system functioning, better sleep and can even lead to a longer life. You can chat with your local council to find social clubs activities near you or speak to your support worker or coordinator of your Home Care Package about getting involved in social classes or classes in your community.

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Men’s sheds Men are more inclined to experience isolation, loneliness and depression as they age. We know the vital role social engagement and networks play throughout our lives and this is particularly important as you get older. Men’s sheds are a great place where men from all walks of life can come together to chat and enjoy each other’s company. The sheds provide a safe, positive and busy environment without the pressure. According to the Australian Men’s Shed Association, “Men can just come and have a yarn and a cuppa if that is all they’re looking for.” Men’s sheds play an invaluable role in opening up the conversation of men’s emotions and health and wellbeing, particularly mental health. Funded by the Department of Health, the Australian Men’s Shed Association provides practical support to men’s sheds and deliver a wide range of services to improve the health and wellbeing of members and reduce the number of men who are at risk from preventable health issues that may arise from isolation.

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The Association has collaborated with National, State, Territory and community services such as beyondblue, Heart Foundation, Department of Veterans’ Affairs and Cancer Council to develop and deliver a range of resources and national initiatives. Often bonding over common interests or life experiences, many men thrive on the mateship formed at men’s sheds. To find a men’s shed near you, call the Australian Men’s Shed Association on 1300 550 009 or visit mensshed.org/find-a-shed.

support of volunteers, lending your time and skills benefits both you and the organisation you volunteer for. There are lots of organisations you can volunteer for that align with your hobbies or interests including arts or heritage, education and training, animal welfare, emergency services, environment, health, parenting, children and youth, religious and sports and recreation.

Volunteering

You could clean up litter and rubbish in your local community, spend time at a local animal shelter helping feed and walk dogs, volunteer at the library or put your green thumb to use in the community garden.

Volunteering is a great way to stay active and connected to your community, while also helping other people.

Volunteering has a range of health benefits too, with the activity helping to provide purpose, a sense of selfworth and social enrichment.

According to statistics from Volunteering Australia, older Australians aged over 65 years old contribute the most volunteering hours compared to other age groups, totalling on average, 104 hours per year.

Just a few hours of volunteer work on a regular basis can make a significant difference to your happiness and mood and is associated with improved mental health.

With more than 600,000 not-forprofit organisations across the country relying on the generous

Volunteering is a great way to stay active and connected to your community, while also helping other people Volunteering Australia can also point you in the right direction, connecting you to volunteering opportunities in your community. Call 02 6251 4060 or visit volunteeringaustralia.org for more information.

You can speak to your local council about what volunteering opportunities may be available.

Respite, a well-earned rest Sometimes you or your carer need to take a break or require extra care and support, which is where respite can help.

or example, if you have a fall, don’t feel comfortable being alone in your home and need support and assistance nearby, going into respite is a good option until you feel safe and strong enough to come home. For carers, respite can simply be a break away from the caring role that offers an opportunity for both you as the carer and the loved one that

you care for, time to refresh or tackle the other tasks in life. With services in the home, in the community or in a residential care setting, there are a number of readily accessible respite options for you to explore. It is an excellent chance to take some time out and provides opportunities to meet new people and experience new things.

Ranging from a few hours, a full day, overnight, or even a few weeks, respite can be provided in an informal setting by family and friends, or formally through service providers either in an aged care home or in your own home and community.

Respite options Accommodation and services offered through Government funded programs in the community and residential respite include: ◆ Day care centres for half or full day respite AgedCareGuide.com.au/home-care

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◆ In home respite services for overnight, home and personal care services ◆ Activity programs and social outings in groups or one-on-one ◆ A break away from home with a support worker ◆ Respite for carers of people with dementia and challenging behaviours ◆ Respite in an aged care home or overnight in a community setting ◆ Respite for employed carers and for carers seeking to return to work Centre Based Respite Care (CBRC) is another form of respite offering individualised social and recreational activities to individuals and their carers. Day programs in the form of excursions, outdoor or indoor activities, or holiday programs are also available through CBRC.

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To access services in a CBRC, a client assessment will be made by trained respite workers who will develop individualised needs based programs with you as a way of enhancing your quality of life. All of the centres are staffed by qualified coordinators and experienced CBRC community workers. If you’d prefer to stay in your home while your carer takes a break, a support worker can come to your home instead and provide in home support.

Accessing respite All respite services can be accessed on a planned basis, with some services also available on an emergency basis. If you need respite care, contact Carer Gateway on 1800 422 737 or visit CarerGateway.gov.au to get help

accessing those services. They can also help you access emergency respite options. As with most aged care services, the amount of care you receive will depend on the level of your needs and the availability of respite care services. As with most aged care services, the amount of care you receive will depend on the level of your needs and the availability of respite care services.

A break for carers Statistics show that the wellbeing of carers is significantly lower than that of those not caring, so many carer support groups and the Government highlight the need for carers to remember to take the time to look after themselves. It is important to plan time away from your role as a carer. If you wish

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to take this break or go away on holiday, where you cannot provide support to the person you care for, you can use respite services. In show of their support for unpaid carers just like you, who have a national estimated value of $60.3 billion each year, the Australian Government subsidises a range of aged care services including respite. Short-term and emergency respite, accessed through Carer Gateway, is funded by the Government, although there are also private providers that offer respite as part of their services.

Paying for respite When you access respite services through Government funded programs you’re generally asked to still contribute to some of the costs. Community based respite services also charge fees according to the type of service being used and your ability to pay. What you pay as part

of this contribution will be discussed and agreed upon between you and the organisation you are working with to deliver your respite services, with a set rate established prior to services starting. If you are looking to access residential respite care within an aged care home, this option does come with a payable fee. The basic daily fee, and perhaps booking fee, will need to be covered by you, but will not require any accommodation charge, or any additional incometested fees. It is important to remember that the cost of respite care will always depend on the care provider, the length of time involved and the type of care you are seeking.

Access respite in your area If you’re choosing to pay for respite services yourself you don’t need a Government assessment and can

contact your preferred provider to access services. Accessing respite services with Government support through the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) program will require you (and your carer) to undergo an assessment, often conducted by a Regional Assessment Service (RAS) or Aged Care Assessment Team/ Service (ACAT/S). This assessment will help to work out if you are eligible for respite services. Contact My Aged Care on 1300 200 422 to arrange a free assessment. You can contact Carer Gateway on CarerGateway.gov.au or call 1800 422 737 for advice on the types of respite and support available in your area. They may be able to help you find respite care near you that best meets the needs of you and the person you care for.

Gaining the right tools to get back in the shed David Atkinson is passionate about woodwork, especially working with timber. Six years ago, David helped start a men’s shed for the local church that the entire community now enjoys. But life became busy, as he cares for himself and his wife, Gillian, who lives with dementia, and he has not been able to enjoy some “me time” in the shed like he used to. Caring for someone is a big responsibility. To ensure you can continue in your caring role, it is important to take some time off to focus on your own health and wellbeing. Take a day to catch up with friends or attend appointments, or take a longer break knowing that your loved one is in good hands. David is currently on a Level 1 Home Care Package with South Australian

aged care provider, ACH Group, whilst Gillian is on a Level 2 package. “My wife and I enjoy living independently with the support of ACH Group services, such as cleaning and gardening, but having the respite service as well has been making a huge difference for us,” explains David. David said he and Gillian love spending time together, going for drives, and having a nice meal out, but he believes having quality time apart is also important for every couple. “It’s important to have some balance. Gillian goes out for two-hours each week and I believe it is good for her to have a break from me. She spends these hours doing what she wants and loves, and I know she is in good hands,” says David.

David Atkinson with his wife, Gillian, and their little dog, Spot. Photo: supplied David adds that even though he does not attend the shed he helped start anymore, he has been able to spend some time in the shed at home. “I have some hours now that I can either do the shopping and attend to home commitments with more tranquillity or I can get in the shed or in the garden, things I really enjoy.” For more information, visit achgroup.org.au.

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Support Options

Support options With Australia’s growing ageing population and greater expectations of care services, there are now more support options available to you to help you to remain living at home than ever before.

n addition to the informal support from family and friends or community assistance, there are home care providers who provide formal support services.

Depending on your situation you may be able to access these services through a Government funded home support program or choose to use a private home care provider.

There is a large number of forprofit and not-for-profit providers who can deliver support to older Australians in their own home. These range from small and community organisations, to larger national operators.

With all this variety and so many options available to you – depending on your situation, finances, location and needs – it is important to be aware of just what is out there and to know what supports will best suit your needs now and into the future, as well as how to go about accessing them, and with what help.

These services – ranging from entry level right through to intermediate and high level support – can help you at home through almost any stage of life with the delivery of services such as gardening, personal care, nursing, shopping, domestic assistance and even more specialised care such as dementia support and palliative care at home.

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In this section we explain a range of different support options including community supports, council services, Government funded initiatives and privately funded care options.

It is important to know what supports will best suit your needs now and into the future

Support Options

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Support Options

Council services Depending on where you live, your local council can provide a range of supports to help you live more independently and engage with your community.

ome councils are approved providers to deliver the Government funded Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) services. They also run services, activities and events for local senior residents outside of Government funded supports. Federal and State Governments often delegate critical service delivery, like home care services, to local councils. In many cases, councils are the first point of contact for older members in the community, even more so in rural and regional areas. Councils have a strong connection with their local community and providing basic home care supports is one way they do this.

Services run by local councils can include:  Free

community buses or subsidised transport

Many Councils offer free or low-cost taxi trips for seniors and their carers around the community including to local shopping centres.  Men’s

sheds

Men’s sheds are places where men, young and old, can work on projects, such as fixing or building furniture, at their own pace in their own time, while enjoying a cup of tea and a chat with other men in the community. They aim to improve health and wellbeing of men by providing a friendly and inviting space for them to connect with others.

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 Clubs Local Senior Citizens and Probus clubs provide a relaxed environment where retirees and older residents can enjoy the company of others and participate in a range of social activities. Similarly, Rotary and Lions Clubs can be a great way of meeting new people and becoming more involved in your community. Contact your local council to find your closest club.

Councils recognise that they are often the first point of contact for older members of the community  Food

services

While many councils provide Meals on Wheels services under Government funded programs, some council also have their own food or meal services. They may offer weekly Centre Based Meal Programs, aimed to provide isolated elderly residents the opportunity to have a healthy, low-cost meal while interacting with other members of the community. The Council may also provide free transport to and from the program.

Some Councils provide a weekly, fortnightly or monthly shopping list services for older people, where staff will take your shopping order, purchase the goods for you and deliver the items to your home for a small fee.  Community

activities

Councils are a great first point of contact if you are looking to be more involved in your community, meet new people or learn a new skill. Local councils hold an array of activities at community centres, such as fitness groups, bridge clubs, dance groups, computer lessons and art/ craft groups.  Home

and mobile library services

Many local libraries in council areas operate a home delivery service or mobile library. They often work with local volunteers to provide a free delivery service to seniors who have difficulty visiting their local library. Items are selected to meet each customer’s individual needs and delivered directly to their door. Mobile libraries visit residents in their local area. Generally a bus will drive around the council on a roster to be at set locations on specific days allowing residents to borrow library items close to home.  General

services

Some councils provides services to help make day-to-day living that little bit easier. They may offer assisted household bin services to help residents who are unable to physically move their bins to and from the kerbside. Some Councils have set up a network of designated, free to use power points for people to safely recharge the battery of their electric mobility device. Services like the above may differ from council to council, so get in touch with yours to see what services are available to you.

Support Options

Government funded supports The desire of many older Australians to remain independent and continue to have choice and control has driven much of the Government’s home and aged care reforms of recent years.

hrough its Commonwealth Home Support Programme (CHSP) and Home Care Packages (HCP) program, the Government supports seniors to stay in their community for longer and help them to live independently for as long as possible in their own home.

However, after six months, you decided you’d also like to allocate some of your funding to gardening and home maintenance services. The CDC model gives you the ability to discuss these options with your current provider, or find another provider to deliver this as part of your HCP.

The supports you will be able to access vary, depending on your needs and circumstances. Assistance is available across a range of levels, from basic supports under CHSP to more intensive support with HCP.

Under the model, all funding is allocated directly to you, the consumer, rather than the service provider. This makes it easier to change providers if you wish.

Choice and control Known as the Consumer Directed Care (CDC) model you or your loved one now have more choice and control over who delivers the care you have been approved for.

This doesn’t mean the money will go into your bank account. The Government funding is still paid to an approved provider for them to pay carers and other bills. It simply means the packages are portable and if you decide to change providers, any unspent funds will move with you.

The supports you will be able to access vary, depending on your needs and circumstances So if you or your loved one move to a different area that your current provider doesn’t service, or if you’re not happy with your provider, you will also be able to take your HCP with you and choose a new local provider.

CDC means having the choice to:  Have more say in the care and services you access, how it is delivered and by whom  Develop your own care plan with your service provider  Determine how much involvement you want in managing your HCP  Have more understanding about how your HCP is funded and how these funds will be spent  Monitor your HCP to determine whether it still meets your care needs For example, you have been approved for a Level 2 HCP and would like to receive personal care and meal preparation assistance. AgedCareGuide.com.au/home-care

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Support Options

Commonwealth Home Support Programme Not everyone accessing home care requires high-level support, some people may simply need some help with challenging chores – like gardening, or keeping on top of the vacuuming and washing.

f this sounds like you, you may be best suited to home care supports offered through the Government’s entry level Commonwealth Home Support Programme (CHSP). The CHSP is a national program, meaning it is available in all States and Territories. The services offered as part of CHSP are there to support you if you are mostly able to care for yourself but need some help with certain small jobs. It is also a great option if you are experiencing a setback and need

short-term support to help you get back on your feet. If you need support to live independently at home or remaining socially active in your community, the CHSP can be a great home care option. The CHSP aims to provide extra assistance to help you manage at home, but also provides support using a wellness approach that builds on your strength, which will both maintain your independence and develop your abilities. There is a large range of different services available that can assist you in your home. Every service you receive should benefit you positively and target your individual needs. The CHSP services you can expect to receive from providers to help you manage your day-to-day activities can include:

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 Transport  Domestic help such as house cleaning and laundry  Personal care such as help with showering, dressing and undressing  Home maintenance such as changing light bulbs and gardening  Home modifications such as installing a grab rail  Aids and equipment such as shower chair, raised toilet seat and mobility aids  Help with meals and/or food preparation  Nursing care and managing medications  Allied health

Every service you receive should benefit you positively and target your individual needs  Social support such as accompanied activities and group excursions  Respite CHSP is usually the entry point to home care services for a lot of people and provides basic services such as help with shopping or meal preparation, keeping the house clean, and low level of personal care. CHSP services enhance the independence and wellbeing of older people who want to remain living at home and in their community for longer, but need that little bit of extra help to do that. Independence is different from person to person, which is why individualised CHSP services are tailored to your needs. This could be different forms, like in an ongoing support capacity or short term assistance for recovery after an accident or illness.

Tailored services Access to CHSP services is only available through a Government assessment to work out what services you need, and if in fact CHSP is the best fit for you.

Support Options

Caring for people from diverse backgrounds • Government Funded Packages • Dedicated Care Advisor • Transfer from another provider • Social Support Group Outings

Gardening Home Help

Transportation

Cleaning

Shopping

Nursing Care

Meal Preparation

Personal Care

Respite

Case Management

Social Support

Medication

Equipment & Home Modification

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Supports offerend through CHSP are entry-level supports, and if you have more complex care needs, a Home Care Package may be better suited to you and your needs. More information on HCPs can be found on page 112 and eligibility and assessments on page 118. If you find yourself in the situation where you have an urgent need

for home support services, and your safety would be at risk if those needs were not immediately met, you may be able to start receiving CHSP services before you have been assessed. It is important to note that this is only approved in exceptional circumstances and is only offered for a limited time until an

assessment can be organised to discuss and plan long-term care options. The services you can generally expect to receive if you require urgent care include nursing, personal care, meals and transport.

Home Care Packages If your care needs are more than entry-level, you may be eligible for home care services and supports through one of the four available levels of Home Care Packages (HCPs).

hese packages, just like CHSP services, are available to Australians aged over 65 years, or over 50 years if you identify as Aboriginal and Torres Strait Islander, and are designed to help you be supported to remain living independently and comfortably in your own home for as long as possible. It’s important to keep in mind when looking into HCPs that access to any level of support on offer through this program requires you to have your needs assessed by an Aged Care Assessment Team/Service (ACAT/S)

(see page 118) and be approved for one of the four levels of care: Level 1 – s upporting people with basic care needs Level 2 – s upporting people with low level care needs Level 3 – s upporting people with intermediate care needs Level 4 – s upporting people with high level care needs This assessment will explore the types of care needs you may have, and could lead to you being approved for one of the four levels

of HCP on offer that is best suited to your situation now. Your HCP may include services and support with daily tasks such as: ◆ Personal services including help with personal activities and needs such as bathing, showering, toileting, dressing and undressing, mobility and communication ◆ Meal and food support to ensure your nutrition and hydration needs are met and can also include assistance with other food-related jobs like meal preparation, as well as assistance with feeding ◆ Continence management, these supports can range from supplying and supporting you to use continence aids and appliances ◆ Mobility and dexterity assistance which includes the access to and supported use of aids and equipment like walking frames/sticks, mechanical devices for lifting, bed rails, slide sheets and pressure‑relieving mattresses

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Support Options

◆ Nursing, allied health and therapy services such as speech therapy, podiatry, occupational or physiotherapy services and other clinical services, such as hearing and vision services ◆ Transport and personal assistance includes assistance with shopping, visiting health practitioners and attending social activities ◆ Housekeeping and gardening such as help with domestic duties like cleaning your house or support to help you maintain your garden Being approved for HCP support may come as a huge relief to you and your loved ones, but this doesn’t automatically mean you will be able to access supports and funding straight away. You will be placed on a waiting list with packages distributed when they

become available based on priority and how long you have been waiting. Once you have been notified that a HCP is available for you, it will be up to you to find a service provider to deliver your home care services. You can read more about ‘Choosing a provider’ on page 122.

Special needs and supplements To support those with additional needs, the Government offers a range of package supplements which you may be eligible for in addition to your approved HCP. The Home Care Package supplements you may be able to access, depending on your eligibility and assessment, may include: ◆ The Dementia and Cognition Supplement

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HCPs are designed to help you be supported to remain living independently in your own home for as long as possible ◆ The Veterans’ Supplement ◆ Oxygen Supplement ◆ Enteral Feeding Supplement ◆ Viability Supplement ◆ Hardship Supplement Your chosen provider can arrange an assessment to find out if you are eligible for any of the package supplements. They must lodge an application and will manage the supplement on your behalf.

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Empowering independence at home As they grow older, many people want to stay living in their own home, but may not be aware of the services available to empower them to remain independent. However, it is important to know that there is help available in the form of a Home Care Package. A Home Care Package is a Government funded coordinated plan of services to help you live more independently. There are four package levels available ranked from basic care needs to high-level care needs. Depending on your care requirements, an aged care assessor will determine the best level package to meet your current needs. You then choose a service provider who will tailor a package of services for you.

Janette’s story In the case of Janette Evans, having a Home Care Package has empowered her to remain independent whilst living in her own home. Janette currently lives on her own in the Macarthur region of Greater Western Sydney.

After she endured five small strokes and having arthritis, her balance and body function have been affected. Because of this, Janette is limited in her ability to complete some general duties around her home, including cleaning and gardening. Realising she needed extra help, Janette applied for a Home Care Package. Acquiring funding for a Level 1 Home Care Package, Janette has been empowered with new independence.

Choosing the right care provider is crucial to maximising your Home care Package funding and tailoring a plan of services to meet your needs. “Because of my arthritis, I can’t grip properly, so I need help with my cleaning and gardening,” Janette explains. “Having a Meditech support worker come to my home every week has been amazing. They do a thorough job. My house is clean, and my garden is maintained. I am so happy with all my services.”

Tailored plan Whether you are currently living in your own home like Janette, in a retirement village, or residing in an independent living unit,

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a Home Care Package will support you to continue to live independently for as long as you are able. Choosing the right care provider is crucial to maximising your Home Care Package funding and tailoring a plan of services to meet your care needs. Meditech Staffing is here to help. As an experienced and widely respected approved home care provider, Meditech has an outstanding team of people whose commitment and dedication underline our distinctive clientfocused service delivery. “Anything I have needed, Meditech has gone above and beyond to assist me,” Janette continues. “I cannot speak highly enough of their staff. As I get older and require more services, I am very confident that I can rely on Meditech to support me and provide me with the help I will need.”

Support Options

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Support Options

involved you want to be in managing your care and set boundaries with your provider on what they should be covering.

Self-managing your Home Care Package The person who knows best about you and your needs, is you! You have had complete autonomy and control over your life, so it makes sense that you might want to maintain that control by self-managing your Home Care Package. Rather than have a case manager to manage your package and handle all elements of organising your care and support, you may decide you want to manage the coordination of your supports yourself. And you have every right to exercise that freedom. Some people find that they have more choice and control over their HCP when they are self‑managing it.

Case Study Bruce, 68 and Beryl, 76 met on stage when they were both professional singers performing in opera companies. Happily married for 29 years, it came as a shock when Bruce was diagnosed with Parkinson’s Disease ten years ago. As Bruce’s primary carer, Beryl eventually realised she needed some help to support him and his needs. When Bruce was approved for a Home Care Package, the couple enlisted a traditional aged care provider but found they were not receiving value for money. Upon discovering self management and Mable, Beryl says she was amazed to find that the fees were much lower and they could choose the support workers themselves.

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Additionally, people who selfmanage their care are able to cut down on administration costs and case management fees they would normally have to pay and are able to put that money towards further care, more hours or extra services. When you self-manage your HCP, you get to choose your provider who hosts your package, and then pick and manage your support workers, decide when you want to receive these services and negotiate how much you pay for the provided services. The important thing to remember is self-managing your supports doesn’t mean you will be all alone. Your provider will still be assisting you with making sure your care plan is met. You also get to decide how “Compared to my previous provider, I was able to get far more hours of care because of the lower administration fees,” Beryl explains. “Bruce uses Mable for general support. He’s had the same support worker for two years who was a nurse in Britain for 22 years, is super helpful and has a vast amount of medical knowledge.” Another worker is a stand-up comedian, comic and musician who sees Bruce on weekends for social activity and entertainment. “I will come home and see Bruce smiling from ear to ear with his face lit up,” Beryl says. “They will have a jam session all day and run their own comedy scripts.” Bruce’s condition has meant he has challenges speaking and Beryl asks that his support workers communicate intelligently with him.

Your provider is obligated to provide you with all the information you need to self-manage your HCP. This should include clear instructions on responsibilities and obligations, and support you through the selfmanaging process. When considering self-management of your package, you should consider whether you have the capacity and support to manage it yourself. By its very nature, self-management does require some involvement. In some cases, you may ask your partner or loved one to self-manage your package on your behalf. It is important to keep in mind that some providers may have policies around self-management, so you should definitely shop around and enquire with providers about how they deal with clients who wish to self-manage their package.

Beryl says, “He is a linguist with a master’s degree who enjoys music and good quality conversation.” Beryl adds that Bruce’s team of support workers makes a meaningful contribution to his life. “There is general respect and trust and we have a good relationship with the workers. They always show up on time, we have good communication and Bruce gets the help he needs as well as the support he wants.” Case study provided by Mable. Visit mable.com.au to find out more.

Support Options

Accessing self funded supports A range of home support options are funded by the Australian Government through the Commonwealth Home Support Programme (CHSP) and Home Care Package program (HCP), however, assessments and waitlists could play a part in preventing you from accessing the support you need right now.

epending on your financial situation, exploring the option of self funding home care services, also known as privately funded home care, could be a viable option in meeting your immediate short or long term care needs. If you are looking to access privately funded home care – or a ‘fee-forservice’ care option – it is important that you are aware that all service fees will be paid by you, in full, without any Government support, no matter your financial situation. The benefit to this is that you can access whatever services you want, for however long you want, whenever you want. The other big benefit is that you don’t need to meet the Government’s eligibility criteria, and there is generally a limited wait time. Privately funded supports are a great option if you: ◆ Have been assessed and approved for Government funded support, but there is no package available and you have been placed on the waitlist ◆ Have been found ineligible for Government subsidised services ◆ If you have immediate short term care needs ◆ Can afford to pay for your own care needs without Government subsidy/support ◆ If you receive Government subsidised support, but would like to top this up with additional self-funded services

The supports you can access through privately funded home care are the same as what would be available to you through the Government’s programs including personal care, housekeeping and home maintenance, shopping and meal preparation, nursing care, transport and social support.

Do your research Often providers charge an hourly fee for their private home care services, and have no lock-in contracts to allow your care to increase or decrease at your discretion to suit you and your changing needs. While many providers offer privately funded in home care this way, it is important that you do your own research and ask any provider to explain their charges and contracts before agreeing to access their services. Some providers only accept clients approved for care by My Aged Care. A lot of people that turn to privately funded home care supports experience flexibility and continuity with the services they receive. Additionally, you are able to book home care services on short notice and there is more freedom around the services you choose. Private home care can also be a good in between intervention while waiting for other home care services, it can give you and your carers and family members peace of mind that you will be receiving care when you need it.

Some people may access private home care services to fill the gaps between waiting periods for other Government funded services Common services people privately fund include personal care, transport to and from appointments, palliative care, and interstate travel assistance.

Fill the gaps You can receive the same services that are available through Government funded home care, however, you don’t have to worry about Government funded budgets or timelines. You are also able to decide when and for how long you receive care. Some people may access private home care services to fill the gaps between waiting periods for other Government funded services. Just like Government funded home care, private home care also has a focus on Consumer Directed Care (CDC), putting more control into the hands of the consumer around the services they want to receive. AgedCareGuide.com.au/home-care

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Planning and Managing Supports

Planning and Managing Supports With the amount of home care providers and services available, finding support that best meets your needs may be daunting at first and there is a lot of information and options out there to consider.

o help you stay home for longer and live independently, Government funded and private support is available to help you navigate your needs, goals and preferences. In this section we outline what is involved in a home support assessment, and what to do regarding any concerns you have about the support you receive, including reviewing your needs and supports. Planning ahead where possible, understanding what support is available and at what cost, will make the process and transition into home care services much easier. It is important to be aware of options available if you are on a waitlist to receive Government support or if you are considering moving into an aged care facility. Reviewing the support you receive to identify when extra support may be needed – now or in the future – will be beneficial in order to maximise your experience with home care services.

Eligibility and assessment Accessing any level of Government subsidised support – such as the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) program requires an aged care assessment. Any form of Government subsidised home care is only available to you if you are aged over 65 years, or over

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50 years if you identify as Aboriginal and Torres Strait Islander. If you are under this age, but require in home support, speak with your GP or look into alternative support options such as privately funded home care (see more on page 117). Assessments for Government supported assistance are conducted either through a Regional Assessment Service (RAS) for CHSP or an Aged Care Assessment Team/ Service (ACAT/S) for HCP supports. The first step to take, when you’re considering Government supports, is to contact the My Aged Care contact centre on 1800 200 422 to register yourself for assistance. When you call the contact centre for the first time, an operator will create a client record and ask

you a number of questions about your needs, preferences, and any services you already receive. It’s handy to have your Medicare card ready when you register. If you require an interpreter for the assessment or have any difficulties with communication, it’s important to let My Aged Care know when you speak to them to arrange the assessment. Based on this initial conversation, the operator will determine whether you need a formal assessment and, if so, organise an official aged care assessment with a RAS or ACAT/S for you. The aged care assessment is all about making sure that the service you receive is the one that is best for you and your carer’s needs,

Planning and Managing Supports

The aged care assessment is all about making sure that the service you receive is the one that is best for you and helping you to live in your own home independently for as long as possible.

that can help make the assessment process as seamless and smooth as possible.

The meetings is generally held in your own home or in hospital, by a health professional such as a doctor, nurse, social worker or health professional such as an occupational therapist, to talk with you about your needs to help determine what support option is right for you.

Some ideas include:

There is no charge for the assessment and friends, family members or carers are encouraged to be involved.

Preparing for an assessment The assessment for CHSP and HCP are very similar. The assessor will ask you a number of simple questions, which will help them gauge what supports best suit your current care needs. Topics you can expect to cover during your assessment include:  Your medical history  Your living arrangements  Your support network  Supports you are already receiving  Cognitive and behavioural functions and how you are going with completing daily tasks around the home  Any health/lifestyle concerns  Any other issues you may be concerned about Even though the assessments are relatively straightforward, some people like to be prepared, and there are a few simple things that you can do, or items you can gather,

 Gather information and referrals from your GP or other health professionals  Note any specific needs, goals or preferences you have that may help in developing an appropriate support plan  Write down any questions you may have about services or the process While the assessment is primarily focussed on the assessor asking you questions about your life and care, it is also an opportunity for you to ask any questions that you may have such as:  What services are available in your area?  Are there any support services for your carer  How much financial assistance you can receive?  What are your rights and responsibilities during the assessment process?  What culturally appropriate services are available in your area?  Who to contact if you have any questions after the assessment has finished? Following the assessment, the assessor will discuss with you the result of their assessment and what services and support is available in your area to help you achieve your goals and receive the care you need. While they cannot make recommendations on specific

providers, they can offer advice and support in accessing care. After your assessment, you should be given a referral code that you will need in order to access the services you have been allocated once you have been approved for the CHSP or when a HCP becomes available. Make sure you ask for the referral code if you haven’t been given one.

Home care costs Navigating home care options and costs can be confusing and overwhelming but it is important to know that you are not alone. The cost of home care can vary depending on the level of care you need, the services you want and the provider you choose. The CHSP and HCP program are subsidised by the Australian Government but you are expected to contribute to the cost of your care if you can. Any fees or charges from your provider are discussed and agreed upon before you commence services with them. If you are unable to contribute to the cost of your services due to financial hardship, there is assistance available. For more information about supplements go to page 116. Private home care providers operate on a fee‑for‑service basis and you are required to pay the full cost of your care. Home Care Package funds are administered by your service provider on your behalf. All services provided to you must be within your budget, unless additional contributions are agreed upon. It’s important to keep track of your budget and how funds are AgedCareGuide.com.au/home-care

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being spent across the services you receive. Your provider must provide monthly statements that outline charges for care and services, administrative and case management costs from your provider and any leftover balance that will be transferred over to the following month.

Care agreement Once you decide on a home care provider to deliver you services, they should document any arrangements made with you through a Home Care Agreement. The Home Care Agreement is a legal document between you and your provider that outlines what you should expect from the care they have agreed to deliver. Part of the Home Care Agreement is your care plan. This should detail the types of services you will receive, who will provide these services and when, where these services will be provided, as well as any individual goals you would like to achieve. Your service provider will work with you to create a care plan that best meets your needs and circumstances. Your agreement should also include any conditions for terminating services with the provider, such as exit fees and notice periods.

Who can help?

Financial consultants

As well as relying on family or friends as a support to help you make decisions like who should deliver your care, and how you will fund any assistance, it can also be handy to know that there are a number of professional services available who can give specialist advice.

Finances can get a bit tricky at the best of times, let alone when trying to manage it around your care. Which is why, when it comes to figuring out your home care finances, it is important to know that if you need them, professionals are there ready and willing to lend a hand.

While these services do come with a fee, they can be a lifesaver for some â&#x20AC;&#x201C; helping to reduce stress, streamlining the process, doing all the running around and taking care of all of the paperwork and documentation.

A financial consultant will be able to help you know what costs you will need to cover and manage your home care funds, including the account that any Government funding will go into and how that money is spent.

Placement consultants Placement consultants can assist you and your family in making the right aged care decisions for you. A consultant can guide you through the process, costs, options, and identify appropriate quality care. Consultants cover a wide range of roles and responsibilities on your behalf. They will consider individual preferences, like medical, cultural, religious or family needs, when finding a home care provider. Visit AgedCareGuide.com.au or call 08 8121 3715 to get help from a professional placement consultant to find suitable home care options near you.

Visit AgedCareGuide.com.au for more detailed information or to find a financial consultant who can help you.

Case management A case manager can help identify and implement health and social care services to optimise your health, quality of life and active participation in the community with a short or long term focus. Case managers work in partnership with you, your carer and family, as well as other service providers to develop and implement individualised care plans and strategies best suited to your needs and goals. If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services. However, if you have complex and multiple needs and youâ&#x20AC;&#x2122;re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager. Visit AgedCareGuide.com.au for more detailed information or to find a case manager who can help you manage your supports.

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Planning and Managing Supports

Priority and waitlists With more Australians choosing to age at home over recent years, the demand for Home Care Packages (HCP) has increased, which means that while you may have been assessed and approved for a package, you may still need to wait to access it.

ll Government funded HCPs are managed through a national Government funded pool – meaning that once approved you will be placed in a ‘queue’ based on priority of personal needs and circumstances, as well as the time you have been waiting for care since your assessment. Currently across Australia, there are more than 100,000 people waiting to access a Government funded HCP, with some recipients facing a wait of more than 12 months.. If you have to wait to access your approved package, like many other older Australians, it is important to be aware that there are still a number of options available to you to ensure that you receive the care you need as quickly as possible. Some more easily accessible interim care options to consider include: ◆ CHSP services – if you have been found eligible for a HCP but there are no packages available you may be allocated a CHSP while you wait. (see page 100 for more information on CHSP services)

◆ Community/Council services – depending on where you live, there are a number of options that may be available to you through either your local community – like the church – or even through your council. ◆ The support of friends and family – many older Australians rely on the care and support of their loved ones, sometimes

even on top of the official home care they are eligible for. It is important to remember though that depending on your care needs, relying on family and friends can be tough on them especially for long periods of time. (Read more about informal supports on page 92) ◆ Private home care – if you can afford to pay for your own care for the time you are expected to wait to access your approved HCP, this is a great option. You can pay to receive the services that you need for as long as you need (see page 117 for more information on private home care) ◆ Accepting a lower level HCP – while waiting for a Level 3 or 4 HCP, you may be able to temporarily access a Level 1 or

2 package instead. Doing so will not lose you your place in the waitlist for your approved higherlevel package. Once you are at the front of the HCP queue and a package is assigned to you, you can begin to receive care from the provider of your choice. From the date your package is assigned, you have 56 days to find a provider and commence services. You have 84 days to start receiving care or the package will be returned to the national pool and assigned to the next person in the queue. If you’re struggling to find a provider you can request an extension. If you require urgent care and can’t wait, you may be eligible to receive temporary home care services before an assessment takes place. Call My Aged Care on 1800 200 422 to find out more. AgedCareGuide.com.au/home-care

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Choosing a provider Choosing which home care provider to let into your home and trust with providing support is an important and personal decision – one that you want to think carefully about and shouldn’t rush.

ou may want to start by writing down what you are looking for in a provider and what is important to you. Are low fees important to you or would you like a provider who can support your cultural needs? Do you want the same support worker to assist you each time and do you want to receive support on specific days or are more flexible with time? It’s a good idea to discuss your wishes and options with your family and support network, as they may be able to help you research, provide independent opinions on providers or share personal experiences. It’s useful to create a shortlist of providers in your local area, which may help narrow down your search. You can find nearby providers: ◆ In this Home Care Guide, there is a directory listing providers included by State and Territory in the Resources section of the publication ◆ Online on AgedCareGuide.com. au/home-care ◆ On the Government’s My Aged Care Service Finder located on myagedcare.gov.au ◆ B y contacting My Aged Care on 1800 200 422 It’s important to be prepared before meeting or speaking with a potential

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provider. Take the time to make a list of what supports are important to you and how potential providers can deliver the services you need and can help you manage at home. When considering a potential provider take your time to do some research: ◆ Look at the provider’s website, social media pages and online reviews ◆ Check out their credentials such as quality certifications and industry awards ◆ Do they have any past or present sanctions or notices of non-compliance? You can ask them directly or check the Government’s non-compliance finder tool at myagedcare.gov.au/ compliance-information/location When you call a potential provider for the first time pay attention to how they answer your call. Is staff friendly and happy to answer your questions or are they rushing you to get off the phone? Questions to ask potential providers could include: ◆ How long have they been operating? ◆ Will you have a dedicated care manager? ◆ Can you choose who is going to provide certain services? ◆ Where and when will they provide your support? ◆ What costs are associated with their services? – What are the hourly rates? – Do they charge exit fees? If so, how much? How much notice do you need to give? – Do they charge case management fees? – Will there be any out-of-pocket expenses, like travel fees?

It’s a good idea to discuss your wishes and options with your family and support networks ◆ How often will your plan and the services you receive be reviewed? ◆ How are they different to other service providers? What is their point of difference? ◆ Are their staff qualified? Do they have police checks? ◆ Do they have an understanding of and experiences with supporting people from different cultures and backgrounds? ◆ What checks do they complete to ensure quality of service? ◆ Do they offer private as well as Government funded services? ◆ If they have past or present sanctions, how did they deal/are dealing with them? ◆ What is the process for, and how do they handle, complaints? When meeting with a potential provider, take a copy of your Home Care Package approval letter and support plan and if possible the outcome of your income assessment as this will help with your discussions. Once you’ve decided on a provider, make sure you receive a written agreement outlining your services and associated cost before support services commence Read more about the Care Agreement on page 120.

Resources – State

South Australia useful phone numbers & websites Organisation

Phone

Website

Aged Care Quality & Safety Commission

1800 951 822

Aged Care Quality & Safety Commission

Aged Rights Advocacy Service

1800 700 600

Aged Rights Advocacy Service

Carer Gateway

1800 422 737

Carer Gateway

Carers SA

08 8291 5600

Carers SA

132 300

Centrelink – Older Australians Line

Centrelink – Older Australians Line Commonwealth Respite and Carelink Centre

1800 052 222

Commonwealth Respite and Carelink Centre

COTA SA

08 8232 0422

COTA SA

Department of Veterans' Affairs

1800 838 372

Department of Veterans' Affairs

Legal Services Commission of SA Legal Helpline

1300 366 424

Legal Services Commission of SA Legal Helpline

132 011

Medicare

Medicare My Aged Care

1800 200 422

My Aged Care

National Continence Helpline

1800 330 066

National Continence Helpline

Resources

National Dementia Helpline

1800 100 500

Office of the Public Advocate (SA)

08 8342 8200

Older Persons Advocacy Network (OPAN)

1800 700 600

Public Trustee (SA)

08 8226 9200

Public Trustee (SA)

131 450

Translating and Interpreting Service

Seniors Card SA Seniors Health Card South Australia Retirement Villages Residents Association (SAVRA) Translating and Interpreting Service

National Dementia Helpline

Office of the Public Advocate (SA)

Older Persons Advocacy Network (OPAN)

• Terms and Definitions 1800 819 961 Seniors Card SA 132 300 Seniors Health • Useful phone numbers andCardwebsites 08 8232 0422 South Australia Retirement Villages Residents Association (SAVRA) • Retirement and Home Care listings

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Resources

How to read the directory tables The Resources section of this guide includes a selection of retirement village operators and home care service providers for each State and Territory. Refer to the directory contents on page 125 for detailed page numbers for each section. You’ll find useful phone numbers at the start of each section, followed by the Retirement Villages table and Home Care Services table.

Retirement Villages The Retirement Villages listed in the tables have provided DPS Publishing with information related to their village and the services they offer. The list gives an overview of villages by operator and includes location and contact details as well as the type of accommodation and a range of features indicated with icons. The inclusion of an icon in any of the service columns indicates that the Retirement Village operator indicated to DPS Publishing that this service was, in their opinion, available, provided or offered. The absence of an icon in any of the service columns does not imply that this service is not provided at the village. Icons used within the Retirement Villages tables are:

W ILUs U Serviced Apartments V Supported Living X Deferred Management Fee T Co-Located Aged Care

a Coded Keypad Entry H Dining Room P Hair & Beauty Salon r Hotel Services E Personal Care

K Restaurant or Café F Small Pets p Village Bus L Village Centre d Boat Storage

f Caravan Storage y Bowling Green I Swimming Pool The Advert page

number refers to the advertisement for this organisation elsewhere in the publication.

Organisation Name 1

1800 111 111

Organisation Name 2

0000 0000

1–4

CHS

e Ca Phone (00)

Hom

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

re P a

Home Care Services

cka ge l eve P Fu l n Priv ded ate S erv l y Dem Fun ices en ded Dom tia Ca Servi re ces es Hom tic Ass e M istan Me ainte ce als nan Med &/or S ce / Ga ica hop rde Pall tion S ping ning upe iati Per ve Car rvision e son Pha al Care rma Res ceut pite ical Soc Care Delive ial ry Tran &/or R e sp crea tion Cul ort al tura l Se rvic es

For a more extensive list of Retirement Villages search the website YourRetirementLiving.com.au or for more information on a chosen Retirement Village, type the associated Web ID numbers featured in this directory, in the search field on YourRetirementLiving.com.au

• •

• • • • • • • • • • • • • • • • •

Advert Web Notes Page ID 000 23456 12345

Home Care Services The Home Care Services table gives an overview of providers choosing to promote their services with DPS. Listed in alphabetical order, the table displays contact details for each provider and the types of services they offer. The number(s) in the ‘Home Care Packages level’ column indicates the level of care this organisation can provide if you have been allocated a Home Care Package (HCP). 1–4 means the full range of HCP levels are supported. There is an indication whether the provider delivers subsidised services under the Commonwealth Home Support Programme (CHSP) or privately funded services, as well as the types of services they can provide. The ‘Web ID’ number can be used as a unique identifier to find out more information about the provider on AgedCareGuide. com.au/home-care. You can enter the ID number into the search bar on the top right hand side of the website to view the full profile and range of services of the provider. Visit AgedCareGuide.com.au/home-care for a complete list of services available near you.

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Home Care Guide 2021

Resources

Directory Contents How to read the directory tables. ........................................................ 124

Resources – South Australia........................................................... 157-166

Directory Contents................................................................................................. 125

Useful phone numbers & websites............................................................... 157 Retirement Villages listings......................................................................... 158-164 Home Care listings. ........................................................................................... 165-166

Abbreviations............................................................................................................... 125 Terms and Definitions........................................................................................ 126 Resources – Australian Capital Territory......................... 127-130 Useful phone numbers & websites............................................................... 127 Retirement Villages listings......................................................................... 128-129 Home Care listings. ...................................................................................................... 130

Resources – New South Wales..................................................... 131-144 Useful phone numbers & websites............................................................... 131 Retirement Villages listings......................................................................... 132-140 Home Care listings. ........................................................................................... 141-144

Resources – Northern Territory.................................................. 145-146 Useful phone numbers & websites............................................................... 145 Retirement Villages listings.................................................................................... 146 Home Care listings. ...................................................................................................... 146

Resources – Tasmania............................................................................ 167-173 Useful phone numbers & websites............................................................... 167 Retirement Villages listings......................................................................... 168-170 Home Care listings. ...................................................................................................... 173

Resources – Victoria. ................................................................................ 174-186 Retirement Villages listings......................................................................... 175-180 Home Care listings. ........................................................................................... 181-186

Resources – Western Australia.................................................... 187-191 Useful phone numbers & websites............................................................... 187 Retirement Villages listings......................................................................... 188-190 Home Care listings. ...................................................................................................... 191

Index....................................................................................................................................... 192

Resources – Queensland..................................................................... 147-156 Useful phone numbers & websites............................................................... 147 Retirement Villages listings......................................................................... 148-155 Home Care listings. ...................................................................................................... 156

Abbreviations A/Living........................................................... Assisted Living

Grv................................................................................... Grove

Pg. ...................................................................................... Page

AC............................................................................ Aged Care

HC...........................................................................Home Care

Pk........................................................................................ Park

ACAT/S.................. Aged Care Assessment Team/Service

HCP.................................................. Home Care Package(s)

Pl....................................................................................... Place

ACS........................................................ Aged Care Service(s)

HCP 1..................................... Home Care Package Level 1

Prog. ...................................................................... Program(s)

Advert............................................................ Advertisement

HCP 2..................................... Home Care Package Level 2

Pt. ............................................................................. Port/Point

Apts...................................................................... Apartments

HCP 3..................................... Home Care Package Level 3

R/Estate................................................... Retirement Estate

ATSI................................ Aboriginal, Torres Strait Islander

HCP 4..................................... Home Care Package Level 4

R/Living...................................................... Retirement Living

Aust.............................................................................Australia

HL .................................................................... Healthy Living

R/Resort.................................................. Retirement Resort

CALD......................... Culturally and Linguistically Diverse

Hosp............................................................................Hospital

R/Village.................................................. Retirement Village

CC................................................................ Community Care

HS................................................................ Health Service(s)

RAS........................................ Regional Assessment Service

CDC.............................................. Consumer Directed Care

HSS............................................... Home Support Service(s)

Retire Com’ty................................ Retirement Community

CHSP.........Commonwealth Home Support Programme

I/Living.................................................... Independent Living

Retire Est................................................ Retirement Estate

Com’ty. ................................................................ Community

IBC............................................................. Inside Back Cover

Retire.................................................................... Retirement

CS...................................................... Community Service(s)

IFC. .......................................................... Inside Front Cover

RL. .............................................................. Retirement Living

Ct...................................................................................... Court

ILU..............................................Independent Living Unit(s)

RLUs................................................ Retirement Living Units

Ctr. ................................................................................. Centre

Indep. ................................................................ Independent

RV............................................................. Retirement Village

D..................................................................................... Divider

L/style, LS.................................................................... Lifestyle

Serv..................................................................... Service(s)(d)

Dem......................................................................... Dementia

LGA. .............................................. Local Government Area

Sthn. ........................................................................ Southern

Dis............................................................................. Disability

LGBTIQ.............................................Lesbian, Gay, Bisexual,

STRC............... Short-Term Restorative Care Programme

Dist................................................................................. District

Transgender, Intersex, Questioning

Super............................................................Superannuation

DVA.................................. Department of Veterans’ Affairs

Metro................................................................ Metropolitan

Supp. ...................................................................... Supported

Est. .................................................................................. Estate

Mt....................................................................................Mount

TCP................................................ Transition Care Program

Estn.............................................................................. Eastern

NESB........................... Non English Speaking Background

VHC..................................................... Veterans’ Home Care

Fac................................................................................. Facility

Nthn...........................................................................Northern

Vlg.................................................................................... Village

Gdns.......................................................................... Gardens

OBC....................................................... Outside Back Cover

Wstn............................................................................ Western

YourRetirementLiving.com.au

AgedCareGuide.com.au/home-care

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Resources

Terms and Definitions Aged Care Assessment Team/Service (ACAT/S) – Assess and approve older people for Australian Government subsidised aged care services. ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers. Boat Storage – Any resident can store at least one boat on site at the retirement village. Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance at an aged care facility. Prior assessment by an ACAT/S is required. Bowling Green – Fully maintained and operational bowling green for regular use at a retirement village. CALD – Services offered to Culturally and Linguistically Diverse older aged people and their carers. Caravan Storage – Any resident can store at least one caravan on site at the retirement village. Care Plan – Developed by the service provider delivering your care and outlines care needs and instructions on how these needs will be met. CHSP – Commonwealth Home Support Programme, a Government initiative funding in home or centre based care services. Coded Keypad Entry – Electronic Keypad or Scanner to ensure that only village residents and nominated persons can enter the site. Co-located Aged Care – An aged care facility is located on site of a retirement village. Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All home care packages are delivered on a CDC basis. Deferred Management Fee – A deferred management fee is the amount a village operator deducts from the resident’s refund when they exit the village and is specified on the entry agreement or contract. Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers. Dining Room – There is a communal dining room in the retirement village where meals are provided on a daily basis. Domestic Assistance – Help with tasks at home such as cleaning, dishes, washing clothes, ironing, minor meal preparation, changing bed linen. Donor Funded – The price or entry contribution of a dwelling in a retirement village, paid by a resident which may be subsidised by a not-for-profit organisation.

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Your Retirement Living – 8 th edition

Hair & Beauty Salon – A dedicated room in a retirement village that is regularly staffed to provide hair &/or beauty services. Home Maintenance/Gardening – Assistance with jobs in and around the house such as replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs and gutter cleaning. May include window cleaning. Hotel Services – The services that you would expect at a four star hotel but delivered in your retirement village. Services may include fresh linen daily, cleaning, laundry and meals delivered to the room, on a fee for service basis. Independent Living Unit (ILU) – Sometimes referred to as a villa and located in a retirement village setting. Lease – Residents purchase a long term contract for a dwelling with the right to use common areas and facilities at a retirement village. LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents. Licence to Occupy – Residents purchase a licence agreement for a dwelling with the right to use common areas and facilities at a retirement village. Meals &/or Shopping – Delivery of daily cooked or frozen ready‑to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping. Medication Supervision – Service provider attends the client’s home to assist in dispensing medication. NESB – Services offered to older people a Non-English Speaking Background (NESB) and their carers. Palliative Care – A nurse will visit you at home to deliver end of life care services such as dispense medication, wound management, convalescent care and pain management. Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toileting. May be a Government funded of self-funded service. Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person’s home. Privately funded services – Services delivered on a fee for service basis. Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services. Rental Accommodation – An ILU, unit, apartment or villa available for rent in a retirement village.

Resident Committee – Residents of a village elect volunteers to be on a Committee that will uphold their interests and engage with administrators in the village. Resident Funded – Funded by the resident who ‘purchases’ their dwelling under a tenure arrangement, also contributing to the village’s capital infrastructure and ongoing management costs. Respite – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility. Restaurant/Café – Fully serviced restaurant within the retirement village or café available for at least one meal per day. Serviced Apartment – Usually one or two bedroom accommodation in a retirement village providing residents with some domestic and ‘hotel’ like services on a fee for service basis. Small Pets Welcome – Residents are able to a bring small, non-intrusive pet to live with them in the apartment, unit or villa in a retirement community. Social &/or Recreational support – The client participates in social or recreational activities either in their home or at a community, day or recreational centre. Strata Titled – This allows for individual ownership of part of a property (called a ‘lot’ and generally an apartment or townhouse), combined with shared ownership in the remainder (called ‘Common Property’ ie foyers, driveways, gardens). Superannuation – A compulsory retirement savings account that can only be used to fund an individual during retirement. Supported Living – Supported living communities offer accommodation and care to residents on a fee for service basis, often up to high level care needs. Swimming Pool – A permanent swimming pool available for water activities, classes and casual swimming. Transport – Organising or providing transport services such as bus, taxi, private car etc. to activities away from the village. Village Bus – Bus at the retirement village available to take residents to specific locations regularly. Village Centre – A dedicated building or large room where residents can congregate, meet and have functions. Web ID – The unique number allocated to a retirement village or home care service by DPS. Use this number to find additional details about the village on YourRetirementLiving.com.au or home care service on AgedCareGuide.com.au/home-care.

Home Care Guide 2021

Resources – Australian Capital Territory

AUSTRALIAN CAPITAL TERRITORY

Australian Capital Territory useful phone numbers and websites Advocacy ACT Disability, Aged and Carer Advocacy Service (ADACAS) 02 6242 5060 adacas.org.au Carers ACT 02 6296 9900 carersact.org.au Carers Australia 02 6122 9900 carersaustralia.com.au Carers Helpline 1800 242 636 carersaustralia.com.au COTA ACT 02 6282 3777 cotaact.org.au Elder Abuse Helpline 1300 651 192 eapu.com.au/helpline Older Persons Abuse Prevention Referral and Information Line (APRIL) – ACT 02 6205 3535 dvrcv.org.au/ older-persons-abuse-preventionreferral-and-information-line-april Older Persons Advocacy Network (OPAN) 1800 700 600 opan.com.au

Cultural Partners in Culturally Appropriate Care (PICAC) 02 4229 7566 mcci.org.au

Government Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Carer Gateway 1800 422 737 carergateway.gov.au

YourRetirementLiving.com.au

Centrelink – Older Australians Line 13 23 00 servicesaustralia.gov.au/ individuals/centrelink Department of Veterans' Affairs 1800 838 372 dva.gov.au Medicare 13 20 11 servicesaustralia.gov.au/ individuals/medicare My Aged Care 1800 200 422 myagedcare.gov.au Services Australia (formerly Department of Human Services) 13 24 68 servicesaustralia.gov.au

Health Arthritis Australia 1800 011 041 arthritisaustralia.com.au Australia Hearing 13 44 32 hearing.com.au Beyond Blue 1300 224 636 beyondblue.org.au Dementia Australia 1800 100 500 dementia.org.au Dementia Support Australia 1800 699 799 dementia.com.au Diabetes Australia 1800 637 700 diabetesaustralia.com.au National Continence Helpline 1800 330 066 continence.org.au National Dementia Helpline 1800 100 500 dementia.org.au/helpline

Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

Legal

Access Canberra (Fair Trading) 02 6207 3000 accesscanberra.act.gov.au/ app/home Legal Aid ACT Helpline 1300 654 314 legalaidact.org.au/ contact-legal-aid Public Advocate of the ACT 02 6205 2222 hrc.act.gov.au/public-advocate The Public Trustee and Guardian ACT 02 6207 9800 ptg.act.gov.au

Other ACT Retirement Village Residents Association 0407 288 249 Independent Living Centres Australia 1300 885 886 ilcaustralia.org.au Relationships Australia 1300 364 277 relationships.org.au Retirement Living Council 02 9033 1900 propertycouncil.com.au/Web/ Membership/Divisions/RLC_Division Seniors Card (ACT) 02 6282 3777 actseniorscard.org.au Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au Volunteering ACT 02 6251 4060 volunteeringact.org.au

AgedCareGuide.com.au/home-care

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Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone (02)

annecto at Home Support ACT

1800 266 328

At Home Services Feros Care Canberra

1300 763 583

AusCare Home & Community Care

1300 455 322

Australian Red Cross Aged Care Services ACT

6234 7660

BaptistCare Home Modifications & Maintenance

1300 275 227

Better Living Home Care Packages (ACT)

1300 307 344

Calvary Community Care ACT

1300 660 022

Candice Care NSW/ACT

1800 226 342

Care1

1300 422 731

Carehaven Services ACT

0406 357 790

Careseekers

1300 422 731

Communities@Work Seniors & Community Transport Programs 6293 6500 Community Options - Commonwealth Home Support Programme 6295 8800 Community Options - Home Care Packages

6295 8800

Community Services #1

6126 4700

COTA Home Maintenance Service

1300 658 842

Enrich Living Services ACT

1300 202 003

Focus Home Care Goodwin Home Care

9029 9084 6175 5650

HammondCare At Home ACT

1800 826 166

Home Modifications Australia (MOD.A)

0412 921 221

Home Support Services (NSW)

1800 854 300

integratedliving Australia Australian Capital Territory

1300 782 896

IRT Home Care ACT

13 44 78

Just Better Care ACT

1300 587 823

Just Better Care Canberra

6280 4070

KinCare ACT

1300 110 254

Mable

1300 736 573

Mercy Health Home Care Services Canberra

6256 9600

PAC ACT Home Care Services

1800 722 679

RFBI Care at Home

1300 848 076

RFBI Care at Home ACT

1300 848 076

RSL LifeCare at Home South - ACT, Queanbeyan & Yass 1300 853 146 TabTimer - helping to keep people on time

1300 822 846

Uniting Domestic Assistance ACT/Southern Tablelands

1800 486 484

Uniting Domestic Assistance NSW & ACT

1800 864 846

Uniting DVA Nursing ACT/Southern Tablelands

1800 486 484

Uniting Home and Community Care ACT

1800 864 846

Uniting Veterans Home Care

1800 864 846

Uniting Veterans Home Care ACT/Southern Tablelands

1800 486 484

Uniting Veterans' Home Care and Nursing NSW & ACT

1800 864 846

Vision Australia Home Support Services (ACT)

1300 847 466

Your Nursing Agency

13 10 99

Note: 1. ATSI, CALD, LGBTIQ, NESB 2. Telephone support through Telecross 3. Chinese, Croatian, Spanish 4. Includes services for Veterans’ Home Care (VHC) clients & DVA Nursing

Hom e Ca

Home Care Services

re P ac k age CHS leve P Fu l n Priv ded ate Ser l y v Dem Fun ices en ded Dom tia Ca Servi re ces es Hom tic Ass e M istan Me ainte ce al s nan Med &/or S ce / Ga ica hop rde Pall tion S ping ning upe iati Per ve Car rvision e son Pha al Care rma Res ceut pite ical Soc Care Delive ial ry Tran &/or R e sp crea tion Cul ort al tura l Se rvic es

Home Care – Australian Capital Territory

1–4 1–4 1–4

• • • • • • • • • • • • • •

1–4 1–4 • 1–4

• •

1–4 1–4 • 1–4 1–4 1–4 • 1–4 •

•

1–4 1–4 1–4 • 1–4 1–4 • 1–4 • 1–4 • 1–4 1–4 1–4

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• • • 1–4 • • • • • • • • • • • • • • • • 1–4 • • • • • • • • • • • • • • • • • • •

Advert Web Notes Page ID 21545 Note 1 21475 38987 22203 Note 2 133 38014 38353 129, 139, 163 18538 38289 19252 38541 21553 21662 38976 38974 38640 Note 3 37738 17219 Note 4 61511 128 17221 22016 19818 ATSI, CALD 21871 21311 134, 155 17223 18774 38476 14096 Note 5 81D-81 22109 Note 6 IBC 19323 21942 39030 21382 Note 7 136, 141 20192 19268 21296 61704 21295 61690 61701 21294 61702 21576 Note 8 38001

5. Includes transition care services 6. ATSI - Includes services for Veterans’ Home Care (VHC) 7. Includes transition care services & extended transport services 8. Includes self care aids & assistive technology for clients with blindness or low vision

See Terms and Definitions on page 126. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory D Divider IBC Inside Back Cover

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Home Care Guide 2021

Resources – New South Wales

NEW SOUTH WALES

New South Wales useful phone numbers and websites Advocacy Ageing and Disability Abuse Helpline 1800 628 221 ageingdisabilitycommission.nsw.gov.au Carers Australia 02 6122 9900 carersaustralia.com.au Carers Helpline 1800 242 636 carersaustralia.com.au Carers NSW 02 9280 4744 carersnsw.org.au COTA NSW 02 9286 3860 cotansw.com.au Elder Abuse Helpline 1300 651 192 eapu.com.au/helpline Older Persons Advocacy Network 1800 700 600 opan.com.au Seniors Rights Service (NSW) 1800 424 079 seniorsrightsservice.org.au

Cultural Ethnic Communities’ Council of NSW 02 9319 0288 eccnsw.org.au Multicultural Communities Council of Illawarra 02 4229 7566 mcci.org.au

Government Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Carer Gateway 1800 422 737 carergateway.gov.au Centrelink – Disability, Sickness & Carers Line 13 27 17 servicesaustralia.gov.au/ individuals/centrelink YourRetirementLiving.com.au

Centrelink – Older Australians Line 13 23 00 servicesaustralia.gov.au/ individuals/centrelink Department of Veterans’ Affairs 1800 838 372 dva.gov.au Medicare 13 20 11 servicesaustralia.gov.au/ individuals/medicare My Aged Care 1800 200 422 myagedcare.gov.au Service NSW 13 77 88 service.nsw.gov.au Services Australia (formerly Department of Human Services) 13 24 68 servicesaustralia.gov.au

National Dementia Helpline 1800 100 500 dementia.org.au/helpline Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

Health

Independent Living Centres Australia 1300 885 886 ilcaustralia.org.au Relationships Australia 1300 364 277 relationships.org.au RV Resident’s Association (RVRA) 1300 787 213 rvra.org.au Seniors Card Service (NSW) 13 77 88 service.nsw.gov.au/transaction /apply-nsw-seniors-card-or nsw-senior-savers-card Seniors Information Service (NSW) 13 77 88 nsw.gov.au/living-nsw/ government-services/seniors Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au The Centre for Volunteering 02 9261 3600 volunteering.com.au

Arthritis Australia 1800 011 041 arthritisaustralia.com.au Beyond Blue 1300 224 636 beyondblue.org.au Dementia Australia 1800 100 500 dementia.org.au Dementia Support Australia 1800 699 799 dementia.com.au Diabetes Australia 1800 637 700 diabetesaustralia.com.au Hearing Australia 13 44 32 hearing.com.au National Continence Helpline 1800 330 066 continence.org.au

Legal Law Access NSW 1300 888 529 lawaccess.nsw.gov.au NSW Fair Trading 13 32 20 fairtrading.nsw.gov.au NSW Trustee and Guardian 1300 360 466 or 02 8688 2650 tag.nsw.gov.au

Other

AgedCareGuide.com.au/home-care

131

re P ac k age CHS leve P Fu l n Priv ded ate S erv l y Dem Fun ices en ded Dom tia Ca Servi re ces es Hom tic Ass i e M sta Me ainte nce al s nan Med &/or S ce / Ga icat hopp rden Pall ion S ing ing upe iati Per ve Car rvision e son Pha al Care rma Res ceut pite ical Soc Care Delive ial & ry Tran /or R e sp crea tion Cul ort al tura l Se rvic es

Home Care – New South Wales

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Hom e Ca

Home Care Services Phone (02)

ADS Home Care Services

8677 0093

1–4 1–4 Anglican Care Home Care Manning Region 1800 733 553 1–4 AusCare Home & Community Care 1300 455 322 1–4 Australian Unity Home Care Service Alleena Region 1300 797 606 1–4 Australian Unity Home Care Service Bundjalung Region 1300 797 606 1–4 Australian Unity Home Care Service Calare Region 1300 160 170 1–4 Australian Unity Home Care Service Central Coast Region 1300 160 170 1–4 Australian Unity Home Care Service Daramulen Region 1300 797 606 1–4 Australian Unity Home Care Service Eastern Sydney Reg 1300 160 170 1–4 Australian Unity Home Care Serv Far North Coast NSW Reg 1300 160 170 1–4 Australian Unity Home Care Serv Far South Coast Bega Reg 1300 160 170 1–4 Australian Unity Home Care Serv Far Sth Coast Cooma Reg 1300 160 170 1–4 Australian Unity Home Care Serv Far Sth Coast Moruya Reg 1300 160 170 1–4 Australian Unity Home Care Service Far West NSW Reg 1300 160 170 1–4 Australian Unity Home Care Service Farrer Reg 1300 160 170 1–4 Australian Unity Home Care Service Harbour North Reg 1300 160 170 1–4 Australian Unity Home Care Service Hunter Valley Reg 1300 160 170 1–4 Anglican Care Home Care Central Coast Region

1800 733 553

Anglican Care Home Care Hunter Region

1800 733 553

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Advert Web Notes Page ID 38978 140 19235 140 13820 140 13297 38987 54 21063 ATSI 54 13785 ATSI 54 22220 54 22236 54 20987 ATSI 54 21341 54 22218 54 22229 54 22230 54 22231 54 22223 54 22221 54 22240 54 19849 ATSI

Enriching Lives And Sustaining Independence For over 100 years, RSL LifeCare has been proudly fulﬁlling the vision to enrich veterans’ and seniors’ lives and create connected, supportive and vibrant communities. We offer an extensive range of personalised services designed to meet your needs. All our services are delivered by our qualiﬁed, highly trained and compassionate team who are based in your local community. A selection of these services you may choose from include:

RESTORATIVE CARE

HOME NURSING CARE

POST-HOSPITAL CARE

PERSONAL CARE

DEMENTIA CARE

GARDENING

HOUSE KEEPING

PALLIATIVE CARE

ALLIED HEALTH SERVICES

PET CARE

RESPITE CARE

ALERTS AND SAFETY EQUIPMENT

TRANSPORT

MEALS

SOCIAL SUPPORT

We can also help you to understand your choices and support you to navigate the aged care system. We are an approved provider to deliver the following government funded services:

Commonwealth Home Support Program (CHSP) Home Care Packages (HCP) DVA Community Nursing Program Veterans HomeCare (VHC)

DOES THIS SOUND HELPFUL TO YOU?

1300 853 146 rsllifecareathome.org.au

See Terms and Definitions on page 126. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory.

AgedCareGuide.com.au/home-care

141

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone (02)

Hom e Ca

Home Care Services

Home Care – New South Wales

1–4 1–4 Australian Unity Home Care Serv Inner South West Reg 1300 160 170 1–4 Australian Unity Home Care Service Inner West Region 1300 160 170 1–4 Australian Unity Home Care Service Lachlan Region 1300 160 170 1–4 Australian Unity Home Care Serv Lwr Mid Nth Coast NSW 1300 160 170 1–4 Australian Unity Home Care Service Macquarie Region 1300 160 170 1–4 Australian Unity Home Care Service Newcastle Region 1300 160 170 1–4 Australian Unity Home Care Service Ngangana Region 1300 797 606 1–4 Australian Unity Home Care Service North Coast NSW Reg 1300 160 170 1–4 Australian Unity Home Care Serv Nthn New England Region 1300 160 170 1–4 Australian Unity Home Care Service Northern Sydney Reg 1300 160 170 1–4 Australian Unity Home Care Serv South West Sydney Reg 1300 160 170 1–4 Australian Unity Home Care Serv Southern Highlands Reg 1300 160 170 1–4 Australian Unity Home Care Serv Sthn New England Reg 1300 160 170 1–4 Australian Unity Home Care Service Sturt Region 1300 160 170 1–4 Australian Unity Home Care Service Sutherland Region 1300 160 170 1–4 Australian Unity Home Care Service Thulgan-gar Region 1300 797 606 1–4 Australian Unity Home Care Service 1300 160 170 1–4 Upper Mid Nth Coast NSW Australian Unity Home Care Service Wangary Region 1300 797 606 1–4 Australian Unity Home Care Service Warrambucca Region 1300 797 606 1–4 Australian Unity Home Care Service Weja Region 1300 797 606 1–4 Australian Unity Home Care Service Western Plains Region 1300 160 170 1–4 Australian Unity Home Care Service Western Sydney Region 1300 160 170 1–4 Australian Unity Home Care Service Wiradjuri Region 1300 797 606 1–4 Australian Unity Home Care Services 1300 160 170 1–4 • • BaptistCare At Home NSW 1300 275 227 1–4 • • Australian Unity Home Care Service Illawarra North Re

1300 160 170

Australian Unity Home Care Service Illawarra South Reg

1300 160 170

•

BaptistCare Home Modifications & Maintenance

1300 275 227

Bethany Aged Care Centre

Calvary Community Care Manning Taree

1–4 1300 665 444 1–4 1300 775 227 1–4 1300 775 227 1–4 1300 665 444 1–4 1300 665 444 1–4 1300 665 444 1–4 1300 660 022 24 • • 1300 660 022 24 • •

Calvary Community Care Riverina

1300 660 022

Calvary Community Care Sydney

1300 660 022

6583 7600

Bolton Clarke Central Coast At Home Support Bolton Clarke Far Nth Coast (NSW) At Home Support Bolton Clarke Hunter At Home Support Bolton Clarke Illawarra At Home Support Bolton Clarke Port Macquarie At Home Support Bolton Clarke Sydney At Home Support Calvary Community Care Hunter

Catholic Healthcare Home Care Services

• 24 • 1800 370 575 1–4 • 1300 590 590 1–4 • 1800 225 474 •

Catholic Healthcare Home Care Services Central Coast

1800 225 474

Catholic Healthcare Home Care Services Central West

1800 225 474

Care Connect NSW Carrington Community Care

Note: 1. Includes services for Veterans’ Home Care (VHC) & DVA clients

1–4 1–4

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Advert Notes Page 54 54 54 54 54 54 54 54 54 ATSI 54 ATSI 54 54 54 54 54 54 54 54 ATSI

Web ID 21340 22232 22234 19850 22226 22215 22235 22237 22227 19287 19851 22239 19841 22225 22216 22222 22228 14066

54 22217

• • • ATSI • ATSI Note 1

54 54 54 54 54 54 54 133 133

• CALD, LGBTIQ • CALD, LGBTIQ • CALD, LGBTIQ • CALD, LGBTIQ • CALD, LGBTIQ

• •

129, 139, 163 129, 139, 163 129, 139, 163 129, 139, 163 ATSI, LGBTIQ Note 2 140 138 138 138

13938 18896 13976 13983 22233 13946 20189 13893 38014 13264 21320 21323 18365 21321 21322 19825 13731 13996 18537 18129 17997 13135 19320 18953 13779

2. CALD; Flexible Respite

See Terms and Definitions on page 126. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory.

142

Home Care Guide 2021

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone (02)

Hom e Ca

Home Care Services

Home Care – New South Wales

1–4 1–4 Catholic Healthcare H/Care Serv Nepean & Blue Mountains 1800 225 474 1–4 Catholic Healthcare Home Care Services Orana 1800 225 474 1–4 Catholic Healthcare Home Care Services Riverina Murray 1800 225 474 1–4 Catholic Healthcare Home Care Services Hunter

1800 225 474

Catholic Healthcare Home Care Services Mid North Coast 1800 225 474

Catholic Healthcare Home Care Serv Southern Highlands 1800 225 474 Catholic Healthcare Home Care Services Sydney

1800 225 474

Catholic Healthcare Respite & Social Support Serv

1800 225 474

Centralis Home Care

1–4

8315 2811

COTA Home Maintenance Service

1300 658 842

Cranbrook at Home

9458 9950

Dementia Australia NSW

9805 0100

Lutheran Aged Care Home Care Services (NSW)

1–4 1–4 6175 5650 1–4 1300 131 393 1–4 1300 782 896 1–4 13 44 78 1–4 13 44 78 1–4 13 44 78 1–4 13 44 78 1–4 13 44 78 1–4 1800 580 580 1–4 6060 4000 1–4

Mable

1300 736 573

Meditech Staffing: Home Care Packages

PAC Northern Sydney Home Care Services

1–4 1–4 6384 1010 1–4 1800 722 679 1–4 1800 722 679 1–4 1800 722 679 1–4 1800 722 679 1–4 1800 722 679 1–4 1800 722 679 1–4 1800 722 679 1–4

PAC Southern Highlands Home Care Services

1800 722 679

Pearl Home Care - Greater Parramatta NSW

0420 205 441

Pearl Home Care - Sydney Inner West NSW

1300 011 018

Finley Regional Care

03 5883 9600

GHA@Home

1300 015 406

Goodwin Home Care Hills Nursing integratedliving Australia New South Wales IRT Home Care Far South Coast IRT Home Care Illawarra IRT Home Care South Coast IRT Home Care South East Sydney IRT Home Care South West Sydney LiveBetter Community Services NSW

9764 4488

Mercy Health Home Care Services Albury Mercy Health Home Care Services Young PAC Central Coast Home Care Services PAC Eastern Suburbs Home Care Services PAC Hunter Home Care Services PAC Illawarra Home Care Services PAC Inner West Home Care Services PAC New England Home Care Services

Pearl Home Care - Sydney North East Pearl Home Care - Sydney North West NSW Pearl Home Care - Sydney Outer West Programmed Care NSW & ACT Regal Health RSL LifeCare at Home Central Narrabeen Note: 1. Mental health respite for carers 2. Arabic, Russian

6024 9508

1–4 1–4 8407 9169 1–4 0426 971 231 1–4 8004 7137 1–4 13 10 95 9264 4555 1300 853 146

1–4 1–4

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3. Includes services for Veterans’ Home Care (VHC) & DVA clients; Pages 114 -115 4. Includes services for Veterans’ Home Care (VHC)

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Advert Notes Page 138 138 138 138 138 Note 1 138 Note 2 138 138 CALD, LGBTIQ

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128

134, 155 134, 155 134, 155 134, 155 134, 155

81D-81 Note 3 Note 4 Note 4

IBC IBC

95 95 95 95 95 Note 5 136, 141

Web ID 19855 13777 18949 13781 18572 19856 13778 19273 61799 37738 21506 14042 13265 38424 17221 19902 13980 38469 13968 13786 13907 13727 13947 13939 22109 38305 19324 14086 61773 21941 20509 21071 20508 20510 20511 21070 61772 61999 51755 62000 51757 38983 19819 19853

5. Includes services for Veterans’ Home Care (VHC) & DVA clients

See Terms and Definitions on page 126. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. D Divider IBC Inside Back Cover

AgedCareGuide.com.au/home-care

143

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone (02)

Hom e Ca

Home Care Services

Home Care – New South Wales

Advert Web Notes Page ID

RSL LifeCare at Home Central Tea Gardens, Dungog, Hawks Nest

1300 853 146

1–4

• • • • • • • • • • • •

136, 141 38178

RSL LifeCare at Home North Casino, Kyogle, Lismore

1300 853 146

1–4

• • • • • • • • • • • •

136, 141 38181

RSL LifeCare at Home North Coffs Harbour, Urunga, Tamworth, Armidale

1300 853 146

1–4

• • • • • • • • • • • •

136, 141 21316

RSL LifeCare at Home North Mullumbimby, Byron Bay, Ballina

1300 853 146

1–4

• • • • • • • • • • • •

136, 141 19852

• • • • •

136, 141 22336

RSL LifeCare at Home North Tweed Heads, Gold Coast, Murwillumbah

Uniting Domestic Assistance NSW & ACT

• • • • • • • • • • • • • • • • • • 1800 778 767 • 1800 778 767 1–4 • 1300 111 227 1–4 • • • • 03 4026 7000 1–4 • • 1800 864 846 • •

Uniting DVA Nursing ACT/Southern Tablelands

1800 486 484

1–4 1300 853 146 1–4 1300 853 146 1–4 1300 853 146 1–4 1300 853 146 1–4 1800 870 427 1–4 1800 870 427 1–4 1800 870 427 1–4 1800 870 427 1–4 1800 870 427 1–4 1800 870 427 1–4 1800 870 427 1–4 1800 870 427 1–4 1800 870 427 1–4 1800 870 427 1–4 1800 870 427 1–4 • 1800 870 427 1–4 1800 778 767 1–4 1300 853 146

RSL LifeCare at Home South - ACT, Queanbeyan & Yass RSL LifeCare at Home South - Kandos RSL LifeCare at Home South - Merimbula, Bega, Eden RSL LifeCare at Home South Wagga Wagga, Griffith, Gundagai, Narrandera Southern Cross Care Home Care Hunter & Central Coast Southern Cross Care Home Care Lower Hunter Southern Cross Care Home Care Nepean Southern Cross Care Home Care Northern Southern Cross Care Home Care Northern & Inner Sydney Southern Cross Care Home Care South East Sydney Southern Cross Care Home Care South West Sydney Southern Cross Care Home Care Southern Southern Cross Care Home Care Western Southern Cross Care Home Care Western Sydney Southern Cross Care Home Services Southern Cross Care Home Care Far North Coast St Vincent's Care Services Community Living NSW St Vincent's Care Services Community Living Sydney St Vincent's Care Services Heathcote The Salvation Army Community Care (NSW) Uniting AgeWell Loddon Mallee North Home Care

• • • • • • • • • • • • • • • • • • • •

1–4 • • • VMCH Home Care Services Regional Northern NSW 1800 698 624 1–4 • Wendy's Home Care 4587 5999 1–4 • • Wesley Mission Far North Coast 6588 1769 1–4 • • • Wesley Mission Home & Carer Supp Serv Central Coast 4352 3880 1–4 • • Wesley Mission Home & Carer Support Services Illawarra 8522 2200 1–4 • Wesley Mission Home & Carer Supp Serv Inner West Syd 9641 7088 1–4 • • Wesley Mission Home & Carer Supp Serv Mid North Coast 6588 1705 • Wesley Mission Home & Carer Support Services Nepean 8887 4966 1–4 • • Wesley Mission Home & Carer Supp Serv South East Syd 8522 2200 1–4 • Wesley Mission Home Modification & Maintenance Service 1300 086 906 • Uniting Home and Community Care NSW

Note: 1. Services vary depending on location.

1800 864 846

2. ATSI, CALD; Pages 107, 176

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136, 141 20192 136, 141 13533 136, 141 13974 136, 141 20194 IFC, 91 IFC, 91 IFC, 91 IFC, 91 IFC, 91 IFC, 91 IFC, 91 IFC, 91 IFC, 91 IFC, 91 Note 1 IFC, 91 IFC, 91 153 153 153

38661 38660 38659 38657 38652 38658 38653 38656 38655 38654 21527 13740 22000 21965 14032 38376

54, 169, 17630 172, 179 61704 21295 61691 19318 Note 2 102 19272 13991 Note 3 22170 22169 13931 CALD 22173 21318 14151 20209

3. Short Term Resorative Care (STRC) available

See Terms and Definitions on page 126. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory IFC Inside Front Cover.

144

Home Care Guide 2021

Resources - Northern Territory

NORTHERN TERRITORY

Northern Territory useful phone numbers and websites Advocacy

Department of Veterans’ Affairs 1800 838 372 dva.gov.au

Carers Australia 02 6122 9900

carersaustralia.com.au

Carers Helpline 1800 242 636

carersaustralia.com.au

Carers NT 08 8944 4888

arqrv.org.au

COTA NT 08 8941 1004

cotant.org.au

Elder Abuse Helpline 1300 651 192 eapu.com.au/helpline

Medicare 13 20 11 servicesaustralia.gov.au/ individuals/medicare My Aged Care 1800 200 422

myagedcare.gov.au

Services Australia (formerly Department of Human Services) 13 24 68 servicesaustralia.gov.au

Health

Older Persons Advocacy Network 1800 700 600 opan.com.au

Arthritis Australia 1800 011 041 arthritisaustralia.com.au

Cultural

Beyond Blue 1300 224 636

CatholicCare NT Alice Springs 08 8958 2400 catholiccarent.org.au Multicultural Council of Northern Territory 08 8945 9122 mcnt.org.au

Government Aged Care Quality and Safety Commission 1800 951 822 agedcarequality.gov.au Carer Gateway 1800 422 737

carergateway.gov.au

Centrelink – Disability, Sickness & Carers Line 13 27 17 servicesaustralia.gov.au/ individuals/centrelink Centrelink – Older Australians Line 13 23 00 servicesaustralia.gov.au/ individuals/centrelink

YourRetirementLiving.com.au

Dementia Australia 1800 100 500

beyondblue.org.au dementia.org.au

Dementia Support Australia 1800 699 799 dementia.com.au Diabetes Australia 1800 637 700 diabetesaustralia.com.au Hearing Australia 13 44 32

hearing.com.au

National Continence Helpline 1800 330 066 continence.org.au National Dementia Helpline 1800 100 500 dementia.org.au

Legal Darwin Community Legal Service 08 8982 1111 or 1800 812 953 dcls.org.au Legal Aid Helpline (NT) 1800 019 343 legalaid.nt.gov.au/need-help/helpline Northern Territory Consumer Affairs Enquiry Service 1800 019 319 consumeraffairs.nt.gov.au Northern Territory Office of the Public Guardian 08 8922 7116 publicguardian.nt.gov.au Public Trustee (NT) 08 8999 7271 nt.gov.au/law/processes/ about-public-trustee

Other Independent Living Centres Australia 1300 885 886 ilcaustralia.org.au NT Seniors Card 1800 441 489

ntseniorscard.org.au

Relationships Australia 1300 364 277 relationships.org.au Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au Volunteering NT 08 8963 5624

volunteeringsa-nt.org.au

Seniors Health Card 13 23 00 servicesaustralia.gov.au/individuals/ services/centrelink/commonwealth seniors-health-card

AgedCareGuide.com.au/home-care

145

Retirement Villages – Northern Territory Features

Extras

ILU s/V il Ser las vic ed Ap Sup art po me rte nt dL De ivin s fer red g Ma Pur nag cha e se and ment Co -Lo Fee E ntr cat y ed Co Ag de e dK eyp d Car Din e ad ing En Ro t r om y Ha ir a nd B Ho eau tel ty S Ser alo vic Per n e s s on al C Re are sta ura nt/ Sm Ca all fé Pet sW Vill elc age om Ce e Vill ntr e age Bu s Bo at Sto r age Ca rav an S tor Bo wli age ng G Sw r e en imm ing Ad v Po o Pg ert l

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Greenfields Living Durack Gardens Retirement Village 91 Packard Avenue, Durack 0830

1300 669 755

ID 21976

Tiwi Gardens Retirement Village 135 Tiwi Gardens, Tiwi 0810

1300 669 755

ID 18503

1800 852 772

Southern Cross Care (SA, NT & VIC) Pearl Retirement Resort 11 Waratah Cres, Fannie Bay 0820

ID 20431

X7 a 7 4 a

aH a

aT a HP

146

KFL

D Donor Funded L Lease LO Licence to Occupy R Rental RF Resident Funded ST Strata Title

Greenfields Living are the operator of two unique lifestyle communities in the Northern Territory, committed to providing safe and secure retirement villages for over 55s.

Ali-Curung Aged Care

8964 1580

Calvary Community Care Alice Springs

1300 660 022

Calvary Community Care Darwin

1300 660 022

Calvary Mulakunya Flexible Aged Care Service COTA Home Maintenance Service

8978 3721 1300 658 842

East Arnhem Regional Cncl Aged & Disability Serv integratedliving Northern Territory

8986 8986 1300 782 896

Kakadu Community Care

8979 9478

Life Without Barriers Alice Springs

8955 6400

Life Without Barriers Darwin

8930 2300

Life Without Barriers Katherine

8930 2300

Mable

1300 736 573

Nauiyu Daly River Aged Care Service

8977 8900

Pulkapulkka Kari Flexible Aged Care Service

8962 1222

Regis Home Care Darwin

1300 188 740

Southern Cross Care (SA, NT & VIC) Home Support Service Darwin

1800 852 772

TeamHEALTH

8943 9600

Victoria Daly Regional Cncl Aged & Dis Services

8972 0777

Yarralin Walangeri Aged Care Service

8975 0839

Note: 1. NESB; Pages 129, 139, 163 2. ATSI; Pages 129, 139, 163

CHS

e Ca Phone (00)

Hom

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

re P a

Home Care Services

cka ge l eve P Fu l n Priv ded ate S erv l y Dem Fun ices en ded Dom tia Ca Servi re ces es Hom tic Ass i s eM ta Me ainte nce als n a n Med &/or S ce / Ga icat hopp rden Pall ion S ing ing upe iati Per ve Car rvision e son Pha al Care rma Res ceut pite ical Soc Care Delive ial ry Tran &/or R e sp crea tion Cul ort al tura l Se rvic es

Call to arrange a private inspection or to talk to one of our friendly Village Managers. Discover the Greenfields Living difference today! 1300 669 755

1–4 • 1–4 1–4 2

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Advert Notes Page ATSI 129, 139, 163 Note 1 Note 2

Web ID 19654 19214 19625 19652 37738 19939 ATSI 38340 19667 ATSI 20752 21992 Note 3 21994 Note 3 81D-81 22109 19651 ATSI 18883 ATSI 154 18500

• ATSI, CALD

21236

Note 4 ATSI ATSI

19629 38397 19648

• •

3. Includes services for Veterans’ Home Care (VHC) & DVA clients 4. Packages for clients with mental health needs

See Terms and Definitions on page 126. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory. D Divider

146

Your Retirement Living – 8 th edition

Home Care Guide 2021

Resources – Queensland

QUEENSLAND

Queensland useful phone numbers and websites Advocacy Aged and Disability Advocacy Australia (ADA Australia) 07 3637 6000 or 1800 818 338 adaaustralia.com.au Carers Australia 02 6122 9900 carersaustralia.com.au Carers Helpline 1800 242 636 carersaustralia.com.au Carers QLD 07 3900 8100 carersqld.com.au COTA QLD 07 3316 2999 cotaqld.org.au Elder Abuse Helpline 1300 651 192 eapu.com.au/helpline Elder Abuse Prevention Unit 1300 651 192 eapu.com.au Older Persons Advocacy Network 1800 700 600 opan.com.au Seniors Enquiry Line 1300 135 500 seniorsenquiryline.com.au

Cultural Ethnic Communities Council of Queensland (ECCQ) 07 3844 9166

eccq.com.au

Government Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Carer Gateway 1800 422 737 carergateway.gov.au

YourRetirementLiving.com.au

Centrelink – Disability, Sickness & Carers Line 13 27 17 servicesaustralia.gov.au/ individuals/carers Centrelink – Older Australians Line 13 23 00 servicesaustralia.gov.au/ individuals/centrelink Department of Veterans’ Affairs 1800 838 372 dva.gov.au My Aged Care 1800 200 422 myagedcare.gov.au Services Australia (formerly Department of Human Services) 13 24 68 servicesaustralia.gov.au

Health Alzheimer’s Queensland Helpline 1800 639 331 alzheimersonline.org Arthritis Australia 1800 011 041 arthritisaustralia.com.au Beyond Blue 1300 224 636 beyondblue.org.au Dementia Australia 1800 100 500 dementia.org.au Diabetes Australia 1800 637 700 diabetesaustralia.com.au Dementia Support Australia 1800 699 799 dementia.com.au Hearing Australia 13 44 32 hearing.com.au National Continence Helpline 1800 330 066 continence.org.au National Dementia Helpline 1800 100 500 dementia.org.au

Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

Legal Consumer Affairs and Fair Trading (QLD) 13 74 68 qld.gov.au/law/fair-trading Legal Aid QLD (Legal Information Service) 1300 651 188 legalaid.qld.gov.au Medicare 13 20 11 servicesaustralia.gov.au/ individuals/medicare Office of the Public Advocate (QLD) 07 3738 9513 justice.qld.gov.au/ public-advocate Public Trustee (QLD) 1300 360 044 pt.qld.gov.au

Other Association of Residents of QLD Retirement Villages (ARQRV) 0437 906 074 arqrv.org.au Independent Living Centres Australia 1300 885 886 ilcaustralia.org.au Relationships Australia 1300 364 277 relationships.org.au Seniors Card (QLD) 13 74 68 qld.gov.au/seniors/ legal-finance-concessions/seniors-card Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au Volunteering QLD 07 3002 7600 volunteeringqld.org.au AgedCareGuide.com.au/home-care

147

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone (07)

Alzheimer's Queensland - Home Care Packages

1800 639 331

Arcare Home Care Packages Gold Coast Region

1300 299 150

Arcare Home Care Packages North Brisbane Region

1300 299 150

Arcare Home Care Packages South Brisbane Region

1300 299 150

Arcare Home Care Packages Sunshine Coast Region

1300 299 150

Arcare Home Care QLD Privately Funded Services

1300 299 150

AusCare Home & Community Care

1300 455 322

Australian Unity Home Care Service Gold Coast

1300 160 170

Australian Unity Home Care Services

1300 160 170

Baldwin Living HomeServe QLD

1800 911 989

BallyCara HomeCare

1300 272 222

BallyCara Village, Residential Care & Wellness

1300 272 222

Care in Your Home & Com'ty (Wesley Mission Qld)

1800 448 448 3901 1165

Carers Link Aged Support Services Catholic Healthcare Home Care Services Queensland

1800 225 474 13 44 78

IRT Home Care South East QLD

1300 736 573

Mable

4031 6977

Mercy Place Westcourt Ozcare Home Care Brisbane North

1800 692 273

Ozcare Home Care Brisbane South & Logan

1800 692 273

Ozcare Home Care Bundaberg

1800 692 273

Ozcare Home Care Cairns

1800 692 273

Ozcare Home Care Central Highlands

1800 692 273

Ozcare Home Care Gladstone

1800 692 273

Ozcare Home Care Gold Coast

1800 692 273

Ozcare Home Care Hervey Bay

1800 692 273

Ozcare Home Care Ipswich

1800 692 273

Ozcare Home Care Mackay

1800 692 273

Ozcare Home Care North Lakes

1800 692 273

Ozcare Home Care Rockhampton

1800 692 273

Ozcare Home Care Sunshine Coast

1800 692 273

Ozcare Home Care Toowoomba

1800 692 273

Ozcare Home Care Townsville

1800 692 273

Pearl Home Care - Brisbane North

3314 2575

Pearl Home Care - Brisbane South

0421 330 734

Regis Home Care Cairns

1300 188 740

RSL LifeCare at Home North Tweed Heads, Gold Coast, Murwillumbah

1300 853 146

Salem Aged Care Toowoomba

1800 960 433

Senior Helpers Far North Queensland

4281 6816

Somerset Community Services

5427 0548

St Vincent's Care Services Com'ty Living Brisbane

1800 778 767

St Vincent's Care Serv Com'ty Living Gold Coast

1800 778 767

St Vincent's Care Serv Com'ty Living Sunshine Coast

1800 778 767

St Vincent's Care Services Com'ty Living Toowoomba

1800 778 767

Note: 1. Servicing Gold Coast South East 2. Fee for service applicable for private clients

Hom e Ca

Home Care Services

Home Care – Queensland

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Advert Web Notes Page ID 39056 20908 20907 20753 20909 19972 38987 Note 1 54 22243 Note 2 54 20189 22074 Note 3 182 21374 182 14644 17275 18606 Note 4 138 38609 134, 155 20892 81D-81 22109 IBC 14459 149 17269 149 17301 149 17293 149 17294 ATSI 149 17419 149 18717 149 17449 149 17299 149 17297 ATSI 149 17298 149 17295 149 17302 149 17248 149 17300 ATSI 149 17426 ATSI 74 54075 74 54076 154 21413 136, 141 22336

153 153 153 153

14845 39024 20950 21962 21963 21966 21967

3. Packages for clients in Baldwin Care retirement villages only 4. African, Indonesian, Spanish; Dementia Support Program Services available to people with disabilities

See Terms and Definitions on page 126. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. D Divider IBC Inside Back Cover.

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Home Care Guide 2021

Resources – South Australia

SOUTH AUSTRALIA

South Australia useful phone numbers and websites Advocacy Aged Rights Advocacy Service 08 8232 5377 or 1800 700 600 sa.agedrights.asn.au Carers Australia 02 6122 9900 carersaustralia.com.au Carers Helpline 1800 242 636 carersaustralia.com.au Carers SA 08 8291 5600 carerssa.com.au Catalyst Foundation (SA) 08 8168 8776 or 1800 636 3680 catalystfoundation.com.au COTA SA 08 8232 0422 cotasa.org.au Dementia Support Australia 1800 699 799 dementia.com.au Elder Abuse Helpline 1300 651 192 eapu.com.au/helpline Older Persons Advocacy Network 1800 700 600 opan.com.au

Cultural Ethnic Link Services (SA) 08 8241 0201 or 1800 648 598 unitingsa.com.au/ aged-care/ethnic-link-services Multicultural Communities Council of SA 08 8345 5266 mccsa.org.au

Government Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Carer Gateway 1800 422 737 carergateway.gov.au

YourRetirementLiving.com.au

Centrelink – Disability, Sickness & Carers Line 13 27 17 servicesaustralia.gov.au/ individuals/carers Centrelink – Older Australians Line 13 23 00 servicesaustralia.gov.au/ individuals/centrelink Department of Veterans’ Affairs 1800 838 372 dva.gov.au Medicare 13 20 11 servicesaustralia.gov.au/ individuals/medicare My Aged Care 1800 200 422 myagedcare.gov.au Services Australia (formerly Department of Human Services) 13 24 68 servicesaustralia.gov.au

Health Arthritis Australia 1800 011 041 arthritisaustralia.com.au Beyond Blue 1300 224 636 beyondblue.org.au Dementia Australia 1800 100 500 dementia.org.au Dementia Support Australia 1800 699 799 dementia.com.au Diabetes Australia 1800 637 700 diabetesaustralia.com.au Hearing Australia 13 44 32 hearing.com.au National Continence Helpline 1800 330 066 continence.org.au National Dementia Helpline 1800 100 500 dementia.org.au

Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

Legal Consumer & Business Services 13 18 82 cbs.sa.gov.au Legal Services Commission: Legal Helpline 1300 366 424 lsc.sa.gov.au Office of the Public Advocate (SA) 08 8342 8200 opa.sa.gov.au Public Trustee (SA) 08 8226 9200 publictrustee.sa.gov.au South Australian Civil and Administrative Tribunal (SACAT) 1800 723 767 sacat.sa.gov.au

Other Independent Living Centres Australia 1300 885 886 ilcaustralia.org.au Relationships Australia 1300 364 277 relationships.org.au Seniors Card (SA) 1800 819 961 sa.gov.au/topics/ family-and-community/seniors/seniors-card South Australia Retirement Villages Residents Association (SAVRA) 08 8232 0422 sarvra.asn.au Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au Volunteering SA 08 8221 7177 volunteeringsa-nt.org.au

AgedCareGuide.com.au/home-care

157

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone (08)

ACH Group Home Care Packages

1300 224 477

ACH Group Home Care Services

1300 224 477

ACH Group Respite Services

1300 224 477

Aged Care Planning Home Care Services

0433 897 083

Alwyndor Support at Home

8177 3200

AnglicareSA Home Care Services

1800 317 009

At Home Created by Life Care

1300 555 220

AusCare Home & Community Care

1300 455 322

Barossa Village Home Care

8562 0300

Hom e Ca

Home Care Services

Home Care – South Australia

1–4 • • • • • • • • • 1–4 • • • • • • • 1–4 1–4 1–4 1–4 1–4 1–4

Bene Aged Care Multicultural C/wealth Home Support Prog 8131 2000 Bene Aged Care Multicultural Home Care Packages

8131 2000

Bolton Clarke At Home Support (SA)

1300 665 444

Calvary Community Care Adelaide

1300 660 022

Calvary Community Care Flinders & Far North

1300 660 022

Calvary Community Care Southern Fleurieu

1300 660 022

Clayton Church Homes - Home Care Services

8165 6400

Community Support Inc

8429 1200

Note: 1. Arabic, Cambodian, Greek, Italian, Muslim; Pages 162, 164, 166, 175 2. Flexible respite available; Pages 162, 164, 166, 175 3. Coordination only

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4. Services for Veterans available 5. Includes Veterans’ Home Care and overnight services 6. ATSI, CALD; Pages 129, 139, 163

• • •

Advert Notes Page Note 1 162, 164, 166, 175 Note 2 Note 3

• • • • 159 • • Note 4 • • Note 5 • • Note 6 • • Note 6 • 129, 139, 163 158, 165 • • • Note 7 113

Web ID 17475 38939 19188 38920 38937 21926 17506 38987 18524 20458 17516 20791 17856 17466 17492 38877 61870

7. CALD, NESB

See Terms and Definitions on page 126. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory.

AgedCareGuide.com.au/home-care

165

Home Care – South Australia

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Hom e Ca

Home Care Services Phone (00)

COTA Home Maintenance Service

1300 658 842

Country Home Services Yorke Peninsula, Lower North, Barossa & Gawler

1300 773 202

GOCSA Community Care Services

7088 0500

Helping Hand Country Community Services

1300 444 663

Helping Hand Metro Community Services

1300 444 663

Kalyra Help at Home

8278 0390

KinCare SA

1300 110 254

KompleteCare

8265 5696

Life Without Barriers Adelaide

1300 883 867

Mable

1300 736 573

Meals on Wheels (SA)

1800 854 453

Murray Mallee Aged Care Group - Home Care Packages My Care Solution

8532 2255 8331 9922

Northern Respite Care Services

1–2 1–4 1–4 1–4 1–4 1–4 1–4 1–4

8375 2000

Polish Aged Care Social Support Service

8232 1464

Pop-Up Community Care

1–4

1300 858 047

Programmed Care SA & NT

13 10 95

RDNS SA Home Care Services

1300 364 264

Resthaven Home Care Packages Metropolitan Adelaide 1300 136 633 Resthaven Home Care Packages Regional South Australia 1300 136 633 Resthaven In Home Supp Serv Metropolitan Adelaide

1300 136 633

Resthaven In Home Supp Serv Regional South Australia

1300 136 633

Resthaven Lifestyle Choices Plus

1300 136 633

St Louis Home Care - Victor Harbor & Fleurieu Peninsula Note: 1. Includes services for clients with DVA/VHC funding 2. European, Greek, Italian, Macedonian, Vietnamese

8552 1481

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0411 117 323

Orana Aged Care at Home

• • • • • •

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3. Includes Transition Care services 4. Overnight services available

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Advert Web Notes Page ID 37738

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17464

Note 1

• Note 2 • ATSI, LGBTIQ • CALD, LGBTIQ • LGBTIQ Note 3 Note 4 Note 5

110 81D-81

160 • • 104 • • • • • • 161, 164 • 161, 164 • 161, 164 • 161, 164 • 161, 164 • • • Note 6

17500 17490 17491 20392 17515 20447 21995 22109 20104 37706 22185 18823 38346 20147 61986 38867 15317 17497 17499 19228 19729 19731 21533

5. Includes services for Veterans’ Home Care (VHC) & DVA clients 6. Greek, Italian, LGBTIQ, Latvian, Polish

A Home Care package that provides reassurance For over 65 years, ACH Group has been supporting older people to live well as they age.

Dedicated Advisor to coordinate your care and support

Workers you can trust - fully vetted and trained

Our customer service centre is always open

Peace of mind with access to a nurse on-call

Sign up or switch to an award winning, fully accredited and approved provider. Let’s talk 1300 22 44 77 Visit achgroup.org.au See Terms and Definitions on page 126. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. D Divider

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Home Care Guide 2021

Resources – Tasmania

TASMANIA

Tasmania useful phone numbers and websites Advocacy Advocacy Tasmania 03 6224 2240 or 1800 005 131 advocacytasmania.org.au Carers Australia 02 6122 9900 carersaustralia.com.au Carers Helpline 1800 242 636 carersaustralia.com.au Carers Tasmania 03 6231 5507 carerstas.org COTA (TAS) 03 6231 3265 cotatas.org.au Elder Abuse Helpline 1300 651 192 eapu.com.au/helpline Older Persons Advocacy Network 1800 700 600 opan.com.au

Cultural Equal Opportunity Tasmania 03 6165 7575 or 1300 305 062 equalopportunity.tas.gov.au Multicultural Council of Tasmania 03 6170 9196 mcot.org.au People in Culturally Appropriate Care (PICAC) 03 6221 0999 mrctas.org.au

Government Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Carer Gateway 1800 422 737 carergateway.gov.au

YourRetirementLiving.com.au

Centrelink – Disability, Sickness & Carers Line 13 27 17 servicesaustralia.gov.au/ individuals/carers Centrelink – Older Australians Line 13 23 00 servicesaustralia.gov.au/ individuals/centrelink Department of Veterans’ Affairs 1800 838 372 dva.gov.au Medicare 13 20 11 servicesaustralia.gov.au/ individuals/medicare My Aged Care 1800 200 422 myagedcare.gov.au Service Tasmania 1300 135 513 service.tas.gov.au Services Australia (formerly Department of Human Services) 13 24 68 servicesaustralia.gov.au

National Dementia Helpline 1800 100 500 dementia.org.au Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

Legal Consumer Building & Occupational Services (Consumer Affairs) 1300 654 499 cbos.tas.gov.au Guardianship & Administration Board 1300 799 625 guardianship.tas.gov.au Legal Aid Advice Line 1300 366 611 legalaid.tas.gov.au Office of the Public Guardian 03 6165 3444 publicguardian.tas.gov.au Public Trustee (TAS) 03 6235 5200 or 1800 068 784 publictrustee.tas.gov.au

Other Independent Living Centres Australia 1300 885 886 ilcaustralia.org.au Relationships Australia 1300 364 277 relationships.org.au Seniors Card (TAS) 1300 135 513 communities.tas.gov.au/csr/ programs-and-services/seniors_card Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au Volunteering Tasmania 1800 677 895 volunteeringtas.org.au

AgedCareGuide.com.au/home-care

167

Care your way with Uniting AgeWell

Local staff More care hours Low admin costs $0 exit fee

Make life easier with a Home Care Package or privately funded service tailored to suit you. Personal care

Domestic and personal support

including help with showering, dressing, mobility, meal preparation

including help with household chores, gardening, home maintenance and modifications

Clinical care

Assistive technology

Including nursing, medication management and wound care

including remote monitoring technology, mobility aids, hearing aids, personal safety alarms

Transport

Other services in the community

including for shopping, medical appointments, social outings

may include social support, allied health and other therapies, and other services to meet individual needs

Find out how you can be supported to live well with choice and peace of mind at home. 1300 783 435 172

unitingagewell.org 4738 DPS

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone (00)

Anglicare TAS Home Care Packages North

1800 466 300

Anglicare TAS Home Care Packages South

1800 466 300

Anglicare TAS Home Care Services

1800 466 300

ARC Community Care

1300 406 470

AusCare Home & Community Care

1300 455 322

Baldwin Living HomeServe VIC & TAS

1800 911 989

Bolton Clarke At Home Support (TAS)

1300 665 444

Bolton Clarke Southern TAS At Home Support

1300 665 444

Calvary Community Care

1300 660 022

Community Based Support Home Care Packages

1300 227 827

Community Based Support In-Home Care Services

1300 227 827

COTA Home Maintenance Service

1300 658 842

Dementia Australia TAS In Home Care Services

6325 4600

Family Based Care Tasmania

1800 684 098

Guardian Network Home Care Services TAS

1300 932 273

Guardian Network Home Maintenance Services

1300 932 273

Independent Health Care Service Hobart

6228 3899

Independent Health Care Service Launceston

6228 3899

integratedliving Australia Tasmania

1300 782 896

KinCare TAS

1300 110 254

Mable

1300 736 573

Mary's Grange Home Care (Southern Cross Care)

6146 1850

May Shaw Home Care

6257 9100

OneCare Home Care Services (North)

6345 2124

OneCare Home Care Services (South)

6283 1151

Queen Victoria Home Community Care

6243 3100

Regis Home Care Tasmania - North

6335 8900

Regis Home Care Tasmania - South

1300 998 100

Senior Helpers Concierge Care & Speciality Services TAS

6331 0311

Senior Helpers Tasmania

6331 0311

South Eastern Community Care - Home Care Packages

6269 1200

Southern Cross Care Home Care North

6343 4057

Southern Cross Care Home Care North West

6435 0340

Southern Cross Care In Home Care Services

6146 1850

The District Nurses Home Care Packages

6208 0500

The Salvation Army Community Care (TAS)

6278 3256

Uniting AgeWell North Western Tasmania Home Care

6715 7000

Uniting AgeWell Northern Tasmania Home Care

6715 7000

Uniting AgeWell Southern Tasmania Home Care

6289 8800

Wyndarra Centre In Home Care

6452 2722

Note: 1. Overnight and 24 hour care offered 2. Packages for clients in Baldwin Living retirement villages only 3. Can provide mental health services 4. Includes packages for clients with challenging behaviours 5. Includes services for Veterans and/or VHC clients

Hom e Ca

Home Care Services

Home Care – Tasmania

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Advert Web Notes Page ID 19157 21856 20953 38625 Note 1 38987 22075 Note 2 20804 21170 CALD 129, 139, 145 19527 21845 17524 37738 20967 19162 Note 3 38352 38046 22382 22383 17529 18094 Note 4 81D-81 22109 17539 CALD 17542 17538 Note 5 17523 Note 5 171 21842 154 17536 Note 6 154 19153 Note 7 87 38598 87 21009 CALD, Polish 17551 17521 17558 CALD 19546 21433 17537 17554 Note 8 17522 Note 9 17528 Note 10 17565

6. Priority for clients with short term memory loss 7. Includes overnight & telephone support services 8. ATSI; Pages 54, 169, 172, 179 9. Pages 54, 169, 172, 179 10. CALD; Pages 54, 169, 172, 179

See Terms and Definitions on page 126. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. D Divider

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173

Resources – Victoria

VICTORIA

Victoria useful phone numbers and websites Advocacy Carers Australia 02 6122 9900 carersaustralia.com.au Carers Helpline 1800 242 636 carersaustralia.com.au Carers Victoria 03 9396 9500 or 1800 514 845 carersvictoria.org.au COTA VIC 03 9654 4443 cotavic.org.au Elder Abuse Helpline 1300 651 192 eapu.com.au/helpline Elders Rights Advocacy 03 9602 3066 or 1800 700 600 era.asn.au Older Persons Advocacy Network 1800 700 600 opan.com.au Senior Rights Victoria 1300 368 821 seniorsrights.org.au

Cultural Ethnic Communities Council of Victoria 03 9354 9555 eccv.org.au

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Your Retirement Living – 8 th edition

Centrelink – Older Australians Line 13 23 00 servicesaustralia.gov.au/ individuals/centrelink Department of Veterans’ Affairs 1800 838 372 dva.gov.au Medicare 13 20 11 servicesaustralia.gov.au/ individuals/medicare My Aged Care 1800 200 422 myagedcare.gov.au Services Australia (formerly Department of Human Services) 13 24 68 servicesaustralia.gov.au

Health Arthritis Australia 1800 011 041 arthritisaustralia.com.au Beyond Blue 1300 224 636 beyondblue.org.au Diabetes Australia 1800 637 700 diabetesaustralia.com.au Dementia Australia 1800 100 500 dementia.org.au Dementia Support Australia 1800 699 799 dementia.com.au Hearing Australia 13 44 32 hearing.com.au National Continence Helpline 1800 330 066 continence.org.au National Dementia Helpline 1800 100 500 dementia.org.au

Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

Legal Consumer Affairs Victoria 1300 558 181 consumer.vic.gov.au Office of the Public Advocate 1300 309 337 publicadvocate.vic.gov.au State Trustees 03 9667 6466 statetrustees.com.au Victoria Legal Aid Legal Helpline 1300 792 387 legalaid.vic.gov.au

Other Independent Living Centres Australia 1300 885 886 ilcaustralia.org.au Relationships Australia 1300 364 277 relationships.org.au Residents of Retirement Villages Victoria 03 9015 8402 residentsofretirementvillagesvic.org.au Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au Victorian Seniors Card Program 1300 797 210 seniorsonline.vic.gov.au Volunteering Victoria 03 8327 8500 volunteeringvictoria.org.au

Home Care Guide 2021

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Active Home Care

Phone (03)

8820 0000

Arcare Home Care Packages East Melbourne Region

1300 298 728

Arcare Home Care Packages North Melbourne Region

1300 298 728

Arcare Home Care Packages West Melbourne Region

1300 298 728

Arcare Home Care VIC Privately Funded Services

1300 298 728

At Your Service Home Care

9311 9746

AusCare Home & Community Care

1300 455 322

Australian Unity Home Care Service Ballarat Region

1300 160 170

Australian Unity Home Care Service Box Hill Region

1300 160 170

Australian Unity Home Care Services

1300 160 170

BallyCara HomeCare VIC

1300 037 542

BallyCara Village, Residential Care & Wellness

1300 272 222

BASScare Meals on Wheels

9880 4703

BASScare Social Support Services

9880 4709

Bendigo Health Community Care Services

5454 7833

Benetas Home Care East

1300 236 382

Benetas Home Care North West

1300 236 382

Benetas Home Care Rural North West

1300 236 382

Note: 1. Preference given to retirement village clients 2. Croatian, Filipino, Italian, Maltese, Polish

Hom e Ca

Home Care Services

Home Care – Victoria

• • • • • • 1–4 1–4 • • • 1–4 • 1–4 1–4 • • • • 1–4 • • • • • 1–4 1–4 • • • 1–4 • • • 1–4 • • • 1–4 1–4 1–4

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Advert Web Notes Page ID 61989 19915 Note 1 38177 Note 1 19265 Note 1 17897 Note 2 186 38565 38987 54 22242 54 22241 54 20189 Italian 182 38771 182 14644 97 38767 97 20282 17629 17577 Note 3 17608 Note 4 17718 Note 4

3. ATSI, CALD, LGBTIQ, NESB; 24 hour care available 4. ATSI, CALD, LGBTIQ, NESB

Looking for independent advice?

Talk to a real person who can help now 08 8121 3715 Home Care Options ~ Retirement Living Options ~ Residential Aged Care See Terms and Definitions on page 126. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory.

AgedCareGuide.com.au/home-care

181

Home Care – Victoria

HOMECARE

• COMMONWEALTH HOME SUPPORT PROGRAM & HOME CARE PACKAGE PROVIDER • NO ENTRY OR EXIT FEES • ACCREDITED HOMECARE PROVIDER ACROSS ALL 8 AGED CARE QUALITY AND SAFETY COMMISSION STANDARDS • GOVERNMENT SUBSIDISED AND PRIVATE SERVICE OPTIONS AVAILABLE Embracing your individuality. Enhancing your strengths and abilities, allowing you to prosper with real happiness. BallyCara supports you to live a fulfilling and independent life through our wellness approach which focuses on optimising your strengths and abilities.

Call us today to find out more

1300 037 542 www.ballycara.com facebook.com/ballycara @ballycara @ballycara

182

Home Care Guide 2021

• HomeCare delivered the way you choose • Responsive and flexible support • Friendly client-focussed care from highly trained support teams • What matters to you matters to us

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone (00)

Benetas Home Care South

1300 236 382

BlueCross Community Services

1300 133 414

Bolton Clarke Melbourne At Home Support

1300 334 455

Brotherhood Aged Care - Care at Home

1300 147 147

Calvary Community Care

1300 660 022

Care Connect VIC

1800 370 575

Care With Quality

9572 9300

Carrington Health Home Care Packages

9890 2220

Carrington Health In Home Care Services

9890 2220

CO.AS.IT. Home Care Packages (VIC)

9349 9000

CO.AS.IT. Home Care Services (VIC)

9349 9000

Colbrow Homecare Connect Health & Community COTA Home Maintenance Service

1300 331 103

Fairview Village Home Care Packages

5623 2752

Fairview Village Home Care Services

5623 2752

Fernlea Community Care

5968 6639

Freedom Care Communities by Aveo

9131 6199

Glen Eira City Council Community Services

9524 3333

Guardian Healthcare Services

1300 978 009

Guardian Network Home Care Services VIC

1300 932 273 9430 9100

healthAbility Home Care Services

9430 9100

integratedliving Australia Victoria

1300 782 896

Just Better Care VIC

1300 587 823

KinCare VIC

1300 733 510

La Vita Care

1300 196 000

Lutheran Aged Care Home Care Services (VIC)

02 6060 4000

Mable

1300 736 573

mecwacare Home Care Packages

1–4 1–4 1–4

1300 658 842 9790 0555

Mayflower Home Care

1–4 1–4 1–4 1–4 1–4 1–4

9575 5333

Cumberland View Home Care

healthAbility Home Care Packages

Hom e Ca

Home Care Services

Home Care – Victoria

9591 1100 1800 163 292

1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4

mecwacare Home Nursing & Care Serv Gippsland Region 5671 6888 mecwacare Home Nursing & Care Serv Nth West Metro

9325 5500

mecwacare Home Nursing & Care Serv Sth West Region

5333 0900

mecwacare Home Nursing & Care Services Melbourne

9568 9733

mecwacare Home Nursing & Care Services Nillumbik

9433 3363

mecwacare Home Nursing & Care Services SE Metro

8573 4999

mecwacare Home Nursing & Care Services SE Region

5941 5454

Mercy Health HC Serv North West Metro - Parkville

9385 9444

Mercy Health HC Serv North West Metro - Preston

1300 478 776

Mercy Health HC Services Hume/Loddon Mallee Reg

1300 478 776

Mercy Health HC Services Mornington Peninsula Note: 1. ATSI, CALD, LGBTIQ, NESB; 24-hour care available 2. Overnight respite available 3. ATSI, CALD, LGBTIQ 4. Includes overnight respite service & 24 hour care 5. 24 hour care available

5978 9700

1–4 1–4 1–4 1–4

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Advert Notes Page Note 1 CALD CALD, LGBTIQ Note 2 129, 139, 163 Note 3 Note 4

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• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Italian • • • • • • • • • • • • • • • • • •

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• • • • 180 • • • • 180 • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Note 5 • • • Note 6 • • • • • • Note 7 81D-81 • • • • • • • • • • • CALD • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Note 8 IBC • • • • Note 9 IBC • • • • • Note 10 IBC • • • • Note 9 IBC

Web ID 17703 17642 17935 17584 18127 17609 20565 61652 38523 17661 21739 20268 22064 37738 21143 38201 38191 21828 21840 21770 61583 20711 19011 21726 21237 19815 16051 22125 14156 22109 61679 17917 38874 19964 20869 19965 22257 21526 17918 18984 18334 19963 38880

6. Includes transition care services 7. Short Term Restorative Care and Flexible respite available 8. CALD; Includes services for Veterans’ through VHC & DVA 9. Includes services through Veterans’ Home Care (VHC) 10. CALD, NESB; Includes services through Veterans’ Home Care (VHC)

See Terms and Definitions on page 126. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. D Divider

AgedCareGuide.com.au/home-care

183

Care your way with Uniting AgeWell

Local staff More care hours Low admin costs $0 exit fee

Make life easier with a Home Care Package or privately funded service tailored to suit you. Personal care

Domestic and personal support

including help with showering, dressing, mobility, meal preparation

including help with household chores, gardening, home maintenance and modifications

Clinical care

Assistive technology

Including nursing, medication management and wound care

including remote monitoring technology, mobility aids, hearing aids, personal safety alarms

Transport

Other services in the community

including for shopping, medical appointments, social outings

may include social support, allied health and other therapies, and other services to meet individual needs

Find out how you can be supported to live well with choice and peace of mind at home. 1300 783 435 184

unitingagewell.org 4738 DPS

Home Care – Victoria

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Mercy Health Home Care Services Colac Mercy Health Home Care Services Eastern Metro Mercy Health Home Care Services Geelong

Hom e Ca

Home Care Services Phone (00)

5233 5603 1300 478 776 5240 7300

Mercy Health Home Care Services Gippsland Region

1300 478 776

Mercy Health Home Care Services Grampians Region

1300 478 776

Mercy Health Home Care Services Northern Metro

1300 478 776

Mercy Health Home Care Services South East Metro Mercy Health Home Care Services Southern Metro

8530 6999 1300 478 776

Morcare Services

9800 4433

Omni-Care

9484 8102

Parkglen Home Care Services

9798 1633

Prestige Inhome Care Geelong Prestige Inhome Care Hawthorn Prestige Inhome Care Moorabbin Prestige Inhome Care Mornington Peninsula Prestige Inhome Care Private & Packages, Melbourne Programmed Care VIC Regis Home Care Eastern Metro Regis Home Care Mildura SAI Home & Community Care Senior Helpers Southeast Melbourne Sequel Home Care SereneCare Simply Helping Bayside Peninsula Simply Helping Central Highlands & Djerriwarrh Simply Helping Eastern & Greater Eastern Melbourne Simply Helping Geelong & Barwon Simply Helping Gippsland South & West Simply Helping Goulburn Valley Simply Helping Inner & South East Melbourne Simply Helping Loddon Mallee Simply Helping North East Melbourne Simply Helping South West (VIC) St Vincent's Care Services Community Living Melbourne St Vincent's Care Services Community Living VIC Star Residential Care The Good Companion Australia (TGCA Care) The Salvation Army Community Care (VIC) Uniting AgeWell Barwon Home Care Uniting AgeWell Bendigo Respite Services Uniting AgeWell Carer Respite Serv Estn and Sthn Metro Uniting AgeWell Eastern Metro Home Care Uniting AgeWell Gippsland Home Care

1–4 • • • • • • • • • • 1–4 • • • • • • • • • 1–4 • • • • • • • • 1–4 • • • • • • • • • 1–4 • • • • • • • • • 1–4 • • • • • • • • • 1–4 • • • • • • • • • 1–4 • • • • • • • • • • • • 1–4 • • • 1–4 • • • • • • • 1–4 • • • • • • • • •

• • 1300 103 010 • 5973 6455 • 1300 103 010 1–4 • 13 10 95 • 1300 188 740 1–4 • • 1300 188 740 1–4 • 8785 0999 1–4 • • 8524 7699 123 • 9499 1200 1–4 • • 1300 773 174 • • 9574 0924 • • 5341 8046 • • 9735 5348 1–4 • • 5261 4808 1–4 • • 9799 4676 1–4 • • 5795 1635 1–4 • • 9574 0924 • • 0426 977 235 • • 9296 2121 • • 5381 2076 • • 1800 778 767 • • 1800 778 767 1–4 • 9763 8009 • 9813 1000 • 9311 7677 1–4 • • 5243 9566 1–4 • 5454 2100 • 9845 3166 • 9845 3166 1–4 • 5152 9699 1–4 • 5222 8580 9813 1933

Note: 1. Includes services through Veterans’ Home Care (VHC) 2. CALD, NESB; Includes services through Veterans’ Home Care (VHC) 3. Greek, Italian; Includes services for Veterans’ through VHC & DVA 4. CALD, LGBTIQ; Includes services through Veterans’ Home Care (VHC)

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• • • •

• • • • •

• •

• • • • • • • • • •

5. African, Asian, Chinese, Indian, Korean 6. Veterans’ Home Care services available 7. CALD, Indian, Sri Lankan

• • • • • • • • • • • • • • • • • • • •

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• •

Advert Notes Page Note 1 IBC Note 2 IBC IBC Note 2 IBC Note 1 IBC Note 3 IBC Note 1 IBC Note 4 IBC Note 5 IBC

•

LGBTIQ

• • •

• LGBTIQ • LGBTIQ

•

Note 6 Note 7

154 154

Note 8 OBC

153 153

Note 9 Note 9 Note 9 Note 9 Note 9

Web ID 20606 17580 61708 17640 17641 17590 18510 17604 38425 16036 21697 20878 20876 18603 20877 20261 38621 21584 19333 21002 61604 22114 61689 21876 21880 21877 21881 21882 21883 21878 20278 21879 21884 21964 22001 61573 61794 17671 17694 61761 21522 17582 19183

8. Includes overnight care 9. Pages 54, 169, 172, 179

See Terms and Definitions on page 126. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. IBC Inside Back Cover OBC Outside Back Cover

AgedCareGuide.com.au/home-care

185

Home Care – Victoria

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone (00)

Uniting AgeWell Loddon Mallee North Home Care

4026 7000

Uniting AgeWell Loddon Mallee South Home Care

5454 2100

Uniting AgeWell North West Carer Respite

9680 0450

Uniting AgeWell North West Metro Home Care

9680 0450

Uniting AgeWell Southern Metro Home Care

9089 1900

VMCH HC Services Eastern/Northern Metro Region

1300 698 624

VMCH Home Care Services Barwon Region

1300 698 624

VMCH Home Care Services Gippsland Region

1300 698 624

VMCH Home Care Services Grampians Region

1300 698 624

VMCH Home Care Services Hume Region

1300 698 624

VMCH Home Care Services Loddon Mallee Region

1300 698 624

VMCH Home Care Services Southern Metro Region

1300 698 624

VMCH Home Care Services Western Metro Region

1300 698 624

VMCH South East Flexible Respite Service

1300 698 624

Weary Dunlop Retirement Village - Ryman Healthcare Note: 1. Pages 54, 169, 172, 179 Note: 2. CALD, LGBTIQ; Pages 54, 169, 172, 179

Hom e Ca

Home Care Services

8545 1400

1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4

3. CALD; Pages 54, 169, 172, 179 4. CALD; Pages 107, 176

•

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• •

Advert Notes Page Note 1 Note 2 Note 1 Note 3 Note 3 Note 4 ATSI 107, 176 Note 5 107, 176 Note 5 Note 5 Note 5 Note 6 107, 176

Web ID 17630 17711 61763 17880 17689 17666 18310 17624 17658 18324 18325 17631 18640 17606 21121

5. ATSI, CALD; Pages 107, 176 6. CALD, Maltese; Pages 107, 176

Your Home Care Health Experts We provide a variety of Home Services to meet the care needs and assist older people to remain independent at home. Our professional team are happy to work with you to develop a specific care plan tailored to your needs.

Extended Home Care service from

Services we provide ● ● ● ● ● ● ●

Personal Care & Grooming Assistance with everyday tasks Meal Preparation Housekeeping Light Housework Gardening & Home Maintenance Care Companionship & Social Support

T: (03) 9311 7079 M: 0416 215 088

● Diversional Therapy ● Assistance to attend events or appointments ● Transport and Travel Companion ● Shopping & Shopping Assistance ● In-Home Respite Care

● Overnight Care ● Nursing Services ● Medication Assistance & Management ● In-Home Allied Health Services ● And Many other Services

E: ays@cumberlandmanor.com W: www.ayshomecare.org

See Terms and Definitions on page 126. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory.

186

Home Care Guide 2021

Resources – Western Australia

WESTERN AUSTRALIA

Western Australia useful phone numbers and websites Advocacy AdvoCare 08 9479 7566 or 1800 655 566 advocare.org.au Carers Australia 02 6122 9900 carersaustralia.com.au Carers Helpline 1800 242 636 carersaustralia.com.au Carers WA 1300 227 377 carerswa.asn.au COTA WA 08 9472 0104 cotawa.org.au Elder Abuse Helpline 1300 651 192 eapu.com.au/helpline Older Persons Advocacy Network 1800 700 600 opan.com.au WA Elder Abuse Helpline 1300 724 679 communities.wa.gov.au/ strategies/elder-abuse

Cultural Aboriginal Interpreting WA (AIWA) 1800 330 331 aiwaac.org.au Ethnic Communities Council of WA 08 9227 5322 eccwa.org.au

Government Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Carer Gateway 1800 422 737 carergateway.gov.au

YourRetirementLiving.com.au

Centrelink – Disability, Sickness & Carers Line 13 27 17 servicesaustralia.gov.au/ individuals/carers Centrelink – Older Australians Line 13 23 00 servicesaustralia.gov.au/ individuals/centrelink Department of Veterans’ Affairs 1800 838 372 dva.gov.au Medicare 13 20 11 servicesaustralia.gov.au/ individuals/medicare My Aged Care 1800 200 422 myagedcare.gov.au Services Australia (formerly Department of Human Services) 13 24 68 servicesaustralia.gov.au

National Dementia Helpline 1800 100 500 dementia.org.au Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

Health

Other

Legal Consumer Protection Division 1300 304 054 commerce.wa.gov.au/ consumer-protection Legal Aid WA Info Line 1300 650 579 legalaid.wa.gov.au Office of the Public Advocate (WA) 1300 858 455 publicadvocate.wa.gov.au Public Trustee 1300 746 212 wa.gov.au/organisation/ department-of-justice/public-trustee Independent Living Centres Australia 1300 885 886 ilcaustralia.org.au Relationships Australia 1300 364 277 relationships.org.au Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au WA Senior Card Centre 08 6551 8800 seniorscard.wa.gov.au Seniors Card (WA) 1800 671 233 seniorscard.wa.gov.au State Administrative Tribunal 1300 306 017 sat.justice.wa.gov.au Volunteering WA 08 9482 4333 volunteeringwa.org.au

AgedCareGuide.com.au/home-care

187

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Amana Living Home Care Services

Phone (08)

1300 262 626

Amaroo Village Gosnells

9490 3899

Amaroo@Home

9490 3899

Amaroo@Home Denmark

0423 703 972

AusCare Home & Community Care

1300 455 322

Bethanie CHSP Services Mid West

13 11 51

Bethanie CHSP Services Perth Metro East

13 11 51

Bethanie CHSP Services Perth Metro North

13 11 51

Bethanie CHSP Services Perth Metro South

13 11 51

Bethanie CHSP Services South West

13 11 51

Bethanie Community Care Mid West

13 11 51

Bethanie Community Care Perth Metro East

13 11 51

Bethanie Community Care Perth Metro North

13 11 51

Bethanie Community Care Perth Metro South

13 11 51

Bethanie Community Care South West

13 11 51

Catholic Homes - Home Care Services

1300 244 000

Catholic Homes Home Care Services Metro

1300 244 000

Catholic Homes Home Care Services Regional

1300 244 000

Cockburn Care Commonwealth Home Support Program

9411 3780

Cockburn Care Home Care Packages

9411 3780

Comfort Keepers WA

9492 8920

Community Vision Home Care Services

1800 968 754

Community Vision Home Care Services Metro North

1800 968 754

Community Vision Home Care Services North

1800 968 754

Coolibah Care Home Services COTA Home Maintenance Service

9535 0300 1300 658 842

Cottage Respite at Rise

6274 3700

Country Mile Home Care

0476 035 233

CPE Group

1300 665 082

Dementia Services, Southern Plus

1300 000 161

ECHO Home Care Packages

9271 7011

ECHO In Home Care Services

9271 7011

Focused Care

9302 1737

Home Instead Senior Care Perth North & South

6310 0400

Home Instead Senior Care Regional Western Aust

6310 0400

Juniper CHSP Program Juniper Home Care

9621 2829

Juniper Kununurra Community Care

1300 313 000

Mable

1300 736 573

Pearl Home Care - Perth SwanCare At Home The CareSide

1–4 • • 1–4 1–4 1–4 1–4 •

1–4 1–4 1–4 1–4 1–4

• • • • •

• • 1–4 • 1–4 1–4

• •

• 1–4 • 1–4 • 1–4 •

• • • • 1–4 • • • • 1–4 • 1–4 • • • 1–4 1–4 1–4 1–4

6363 6324 1300 313 000

Juniper Home Care Wheatbelt

Pearl Home Care - Bunbury WA

Hom e Ca

Home Care Services

Home Care – Western Australia

1–4 1–4 1–4

•

• • • • •

• 0402 727 313 124 • • 6167 5610 1–4 • • 6250 0300

1300 854 080

Note: 1. ATSI, CALD 2. CALD; Short Term Restorative Care (STRC) available 3. CALD, Italian; Short Term Restorative Care (STRC) available

1–4 1–4 • •

4. CALD, Italian 5. Overnight respite available

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Advert Notes Page CALD 3 3 3 189 189 189 189 189 Note 1 189 CALD 189 CALD 189 189 CALD 189 Note 2 101 Note 3 101 Note 4 101

• ATSI

83 Note 5 Note 6 Note 7

• • • • • Note 5 • • • • • • ATSI • • • • • • • •

188 188 188 188 ATSI 81D-81 95 95 73

Web ID 17724 20115 20028 38381 38987 19507 21037 19509 19508 19506 18421 21036 17798 17796 17733 38334 21188 38333 21891 17735 38892 17742 61725 61726 19581 37738 20077 21843 21918 19551 17726 38283 38501 19010 38876 20696 18080 18784 17750 22109 62001 60986 20415 38183

6. Includes overnight respite, 24-hour care, short or on-going long term care 7. Includes overnight, 24 hour live-in and emergency care; DVA Home Care services

See Terms and Definitions on page 126. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. D Divider

AgedCareGuide.com.au/home-care

191

Index Home Care Index Accessibility. ........................................................................... 86 Alternative transport............................................................ 99 Assessment. ......................................................................... 118 Care agreement. ................................................................. 120 Care At Home. ...............................................................90-103 Case management. ............................................................ 120 Choosing a provider........................................................... 122 Commonwealth Home Support Programme.............. 110 Community support ............................................................ 90 Community Visitors Scheme............................................ 101 Cooking programs................................................................ 98 Cost......................................................................................... 119 Council services................................................................... 108 Domestic assistance ........................................................... 95 Driving...................................................................................... 99 Eligibility ................................................................................ 118 Emergencies........................................................................... 87 Family and friends ............................................................... 92 Financial consultants. ........................................................ 120 Food subscription services. ............................................... 97 Garden maintenance........................................................... 93 Government funded supports........................................ 109 Grocery delivery.................................................................... 96 Home care options............................................................... 85 Home Care Packages......................................................... 112 Home maintenance. ............................................................ 93 Is this you?.............................................................................. 84 Managing supports. ........................................................... 118 Meals........................................................................................ 96 Meals support........................................................................ 96 Men’s sheds.......................................................................... 102 Modifications.......................................................................... 87 Package supplements........................................................ 116 Personal assistance.............................................................. 94 Placement consultants...................................................... 120 Planning and Managing Supports......................... 118-122 Planning supports. ............................................................. 118 Prepared meals..................................................................... 97 Priority.................................................................................... 121 Public transport..................................................................... 99 Questions to ask................................................................. 122 Respite................................................................................... 103 Safety........................................................................................ 86 Safety assessment................................................................ 87 Scams....................................................................................... 88 Self funded supports......................................................... 117 Self-managing HCP............................................................. 116 Social clubs........................................................................... 102 Social support ..................................................................... 101 Support network................................................................... 86 Support Options. ....................................................... 106-117 Taxi Subsidy Scheme......................................................... 100 Technology. ............................................................................ 88 Transport options ................................................................ 99 Understanding home care........................................... 85-89 Volunteering......................................................................... 103 Waitlists. ................................................................................ 121 What is home care?.............................................................. 85 When to consider help........................................................ 89

192

Your Retirement Living – 8 th edition

Resources Index

Abbreviations.......................................................................125 ACT Home Care Services listings....................................130 ACT Retirement Village listings.............................. 128-129 ACT Useful phone numbers and websites...................127 How to read the directory................................................124 NSW Home Care Services listings......................... 141-144 NSW Retirement Village listings............................ 132-140 NSW Useful phone numbers and websites.................131 NT Home Care Services listings......................................146 NT Retirement Village listings..........................................146 NT Useful phone numbers and websites.....................145 QLD Home Care Services listings...................................156 QLD Retirement Village listings............................. 148-155 QLD Useful phone numbers and websites..................147 SA Home Care Services listings............................. 165-166 SA Retirement Village listings................................. 158-164 SA Useful phone numbers and websites.....................157 TAS Home Care Services listings.....................................173 TAS Retirement Village listings.............................. 168-170 TAS Useful phone numbers and websites...................167 Terms and Definitions.......................................................126 VIC Home Care Services listings........................... 181-186 VIC Retirement Village listings............................... 175-180 VIC Useful phone numbers and websites....................174 WA Home Care Services listings.....................................191 WA Retirement Village listings............................... 188-190 WA Useful phone numbers and websites....................187

Retirement index

Accommodation options. ................................................... 56 Accreditation.......................................................................... 56 Active........................................................................................ 46 Blues.................................................................................. 21, 22 Boosting super...................................................................... 13 Boosting mental health....................................................... 53 Budget. ................................................................................ 8, 11 Capital Replacement Fund................................................. 64 Care communities. ............................................................... 60 Career...................................................................................... 24 Centrelink................................................................................ 66 Change of lifestyle. ............................................................... 21 Charges.................................................................................... 63 Checklist.................................................................................. 79 Choosing a village................................................................. 56 Community housing............................................................. 60 Community title..................................................................... 62 Company title......................................................................... 62 Consumer story (retirement)....................................... 58-59 Contract................................................................................... 70 Cooling off............................................................................... 71 Debts........................................................................................... 6 Deferred Management Fee................................................ 64 Deposit. ................................................................................... 63 Diet. .......................................................................................... 42 Disclosure documents......................................................... 69 Donor funded village. .......................................................... 55 Entry payment. ...................................................................... 64 Estate planning......................................................................... 8 Exercise. ........................................................................... 24, 46 Expenses.................................................................................... 6 Experiences............................................................... 31-36, 38 Fall prevention....................................................................... 47 Fee increase........................................................................... 65 Fees. ......................................................................................... 63 Finance. ............................................................................... 5-10 Finance Committees............................................................ 75

Financial advisor....................................................................... 9 Financial issues...................................................................... 66 Financial planner...................................................................... 8 Flexi units................................................................................ 60 Foolproofing.............................................................................. 6 Frequently Asked Questions.............................................. 78 Get help................................................................................... 50 Grey nomads. ........................................................................ 27 Health................................................................................. 42-52 Hobbies................................................................................... 24 Independent Living Units.................................................... 57 Investing............................................................................ 11-12 Investment options. ............................................................. 12 Investment tips...................................................................... 11 Leases............................................................................... 60, 62 Legal structures..................................................................... 60 Levies. ...................................................................................... 66 Licenses................................................................................... 60 Life in a village........................................................................ 72 Lifestyle.............................................................................. 21-40 Maintenance fund. ............................................................... 64 Mental health................................................................... 50-52 Mentally fit. ............................................................................. 52 Moving. .................................................................................... 19 Nutrition............................................................................ 42-52 Occupancy rights.................................................................. 60 Ownership. ...................................................................... 61, 62 Pets.................................................................................... 40, 74 Phases...................................................................................... 22 Photo’s..................................................................................... 37 Physical health....................................................................... 46 Planning...................................................................................... 5 Protection. ................................................................................. 7 Purpose................................................................................... 23 Real estate agents. ............................................................... 18 Relocation specialists........................................................... 20 Rental units............................................................................. 60 Resident associations.......................................................... 69 Resident Committees. ......................................................... 75 Resident funded village....................................................... 55 Residential aged care. ......................................................... 77 Residential parks................................................................... 62 Responsibilities...................................................................... 68 Retirement Living Options............................................ 55-80 Rights........................................................................................ 68 Risks.......................................................................................... 16 Seller advocates.................................................................... 18 Selling tips............................................................................... 19 Selling....................................................................................... 18 Serviced apartments............................................................ 57 Settling in. ............................................................................... 71 Stamp duty. ............................................................................ 64 Strata titled............................................................................. 61 Study. ....................................................................................... 26 Superannuation. ............................................................. 13-17 Supplements.......................................................................... 44 Supported care. .................................................................... 76 Supported services. ............................................................. 77 Supported living.................................................................... 57 Travel.................................................................................. 27-40 Travel plans. ........................................................................... 27 Types of villages. ................................................................... 55 Unit trust................................................................................. 62 Vitamins................................................................................... 44 Volunteering........................................................................... 26 Wellness.................................................................................. 24

Home Care Guide 2021

Your favourite cafe might be ours, too

Living in the same neighbourhood often means shared experiences and knowledge of where to find the best local advice and help. With a large network of experienced and qualified home care workers living around Australia, thereâ&#x20AC;&#x2122;s a good chance that some of your favourite places in the community are shared with our staff. These special connections between carers, clients and the community means that Mercy Health is well placed to help you to continue to live safely and independently at home. Call Mercy Health today to activate your home care package or for help accessing government funding to remain in your home and community for longer.

1300 784 697 home-care.mercyhealth.com.au

At Sequel we are committed to delivering outcomes that are centred around your unique lifestyle. All services are designed with you to support the day to day activities required to assist you maintain your optimum level of independence. Our services are individualised, flexible, supportive and compassionate and are delivered to the highest possible standard. Suite 112, Level 1, 40 Burgundy Street, Heidelberg VIC 3084

info@sequel.com.au (03) 9499 1200 www.sequel.com.au