Your Retirement Living Magazine incorporating Home Care Guide - 9th edition by DPS Publishing

2022

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We’ll support you to live life well We all want to be active, healthy and to remain independent, living in our own home. But as we grow older living independently may not always be easy. Home care is a natural next step in life for thousands of Australians every year. With our home care services, you can remain independent in the comfort of your own home and part of your community.

We’ll arrange the services important to you Every client is unique. We’ll work with you to create a personal care plan for your exact needs. Those needs will be met by our friendly carers and nurses.

Dedicated to quality care The Aged Care Quality Standards provide reassurance that you’ll be treated with kindness, dignity and respect. We continually evaluate our training, systems and processes and strive to exceed these standards. Our staff are all trained, qualified and police-checked, so you know you have trusted companions and assistants.

We’re for people, not for profit Southern Cross Care has supported older people in NSW and the ACT for over 50 years. As a not-for-profit organisation, we’re solely focused on providing the best care we can.

1800 958 001 sccliving.org.au

CONTENTS How to use the Guide

Retirement Planning

Journey to retirement

Finance Are you ready to retire?

Planning for a comfortable retirement

Case study – Understanding your retirement goals

Four easy steps to plan ahead

How expert advice can help

Superannuation Funding the lifestyle you want to lead

Investing Building and securing your nest egg

Lifestyle

Moving House Downsizing and selling your home

Volunteering Volunteering: a sense of purpose

Consumer story: The gift that keeps on giving

Travel Preparing for life on the road

Case study – “We do what we want, when we want.”

Retirement Living Options

Life in a village

Types of villages

Choosing a village

Fees & charges

Understanding your contract

When your needs increase

Case study – Retirement living with extra care in mind 77 Top retirement living FAQs

The best of NSW & ACT

Checklist

Queensland

SA & NT

Tasmania

121

Victoria

Western Australia

78 79-80

Resources

How to read the directory

122

Directory Contents

123

Abbreviations

123

Terms and Definitions

124

Australian Capital Territory

125

New South Wales

129

Northern Territory

143

Queensland

145

South Australia

153

Physical Health

Tasmania

165

The importance of staying active

Victoria

171

Consumer story – Getting back in the game

Western Australia

183

Index

192

Case study – “The freedom to do as little or as much as you like.”

Health & Wellbeing

Nutrition Eat yourself healthy

Mental Health Looking after your mental health

56 YourRetirementLiving.com.au

From the Managing Editor It’s my pleasure to welcome you to a new and improved version of Your Retirement Living, incorporating Home Care Guide.

the future when you may need to start considering some basic supports to help you continue living an independent life for as long as possible.

After years of producing a practical guide with information to help retirees choose retirement living options as well as a stand-alone publication dedicated to home care options, DPS decided to transform these two publications into one magazine covering the broader retirement lifestyle as well as help preparing for the years where you may need to consider some basic support.

We have designed this publication into two separate Guides so you can absorb the information most relevant to you and your situation.

Retirement is an exciting time in most people’s life, allowing you to wind down and enjoy the finer things in life, after years filled with work and family obligations. This life stage is really broken down in three phases, moving from an ‘active’ phase where you are generally in good health and able to enjoy life to the fullest, to the ‘quiet’ phase where things are starting to slow down a bit as you age, and finally the ‘care’ phase where people may need more assistance in day-to-day life. We know that Australians are living longer than ever before and that most people want to remain in their own home and community as they get older. We also know that people are finding it hard to think about what may happen when old age sets in, let alone plan for this time in their life. But the reality is, the more you can plan ahead, the better prepared you will be when the time comes that you need some sort of assistance. In this publication we set out to present useful and inspiring content to make the most of the retirement years while at the same time, assist with planning for

Chief Executive Officer Michelle Beech

The Home Care Guide starting on page 80D will help you understand the different types of assistance that are available to make sure you can stay in your own community for longer and help you on your journey of living your best life at home. Making the most of the supports available to you within your local community, as well as accessing those provided by the Government, can make a huge difference in helping you to remain living independently in the home and community that you know and love. The ‘Third Age’ is a time to be enjoyed and everyone deserves to choose how and where they want to live. I hope this Your Retirement Living, incorporating Home Care Guide will inspire you to take charge of this next stage in life and wish you all the best on your journey. Margot White, Managing Editor

DPS Publishing Pty Ltd ● 1300 186 688 ● 145 South Tce, Adelaide SA 5000 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730

Your Retirement Living – 9th edition Incorporating Home Care Guide 2022 Printed March 2022 RRP $25, inc GST Managing Editor Margot White margot.white@dps.com.au

The first part is all about Your Retirement Living filled with useful information to help with your retirement planning, inspiring destinations for your next travel adventure, tips and tricks to help you look after your mental and physical health as well as what to keep in mind if you are considering moving into a retirement community.

Advertising sales@dps.com.au 1300 186 688

Distribution distribution@dps.com.au 1300 186 688

Proudly produced and printed in Australia

The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format. © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Aged Care Guide is a registered trademark. ® Y our Retirement Living and Home Care Guide are pending registration.

Your Retirement Living – 9 th edition

Home Care Guide 2022

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Your guide to retirement life and village options Welcome to the 9 th edition of Your Retirement Living, a title by DPS – Australia’s specialist information provider for the aged, community and retirement sector.

hey say ‘life begins at retirement’ and this publication was created to inspire you to make the most of this next stage in life. Whether you have only just started thinking about what retirement could look like for you, are actively preparing to retire from the workforce, or are entering this exciting time of ‘new beginnings’. This Guide can help you on that journey to the next stage of your life. Different people look for different lifestyles in retirement. For some people, the reward after many years in the workforce is to travel, live life on the road and discover new places. Others may choose to study and learn new skills or focus on family and spend time with children and grandchildren. Whatever direction, they’ll have one thing in common; to make the most of the Golden Years. The articles in this Guide can help you prepare your finances for retirement, assist in finding purpose and happiness in this time of your life, and inspire your next travel adventure. We gathered expert advice on how you can make sure your physical and mental health are in tip-top

Your Retirement Living – 9 th edition

shape, as well provide a range of considerations if you’re looking at retirement living options. The demographics of ‘retirement living’ are changing as the life expectancy of Australians has increased well beyond the age of 80 years. Some retirees are happy to continue living where they are, while others may be planning a final move to a safe and secure environment in a retirement community where they know they’ll be supported well into their senior years. The average age of entry into a retirement village is currently 75 years of age – well past the traditional age of retirement. But people as young as 55 are moving into these lifestyle communities where they find a supported environment with like‑minded people. Your Retirement Living will help you understand many of the things you need to know before choosing to live in a retirement village – the different types of villages/communities, the accommodation on offer, the purchasing options and financial implications. To provide you with an even more comprehensive and accessible service, you can also find detailed

information about retirement living – including the latest retirement living news, and more in depth provider and village profiles – online at YourRetirementLiving.com.au. Throughout the publication you’ll find QR codes, just like the one on the bottom of this page, that link through to different online articles. They’ll provide you with even more useful information to help you make the right choice about retirement living. You will also be able to further explore any retirement villages you see here in this publication by typing in the ‘Web ID’ that you can find in the tables section, alongside the individual listing, as part of the Resources section starting on page 121. Find out more about our range of home, aged care and disability support resources on AgedCareGuide.com.au and DisabilitySupportGuide.com.au or call 1300 186 688.

SCAN to search online

Retirement Planning – Journey

Journey to retirement There is a lot of focus on preparing financially for retirement, but most people don’t think about how drastically retirement can impact your mental health, sense of self and purpose.

he change from going to work each day to finding a life without that obligation and routine can be huge. Many people don't realise how much they rely on their daily or weekly routine until that routine is no longer there. Preparing yourself for retirement also means getting yourself mentally ready. Think about what the transition from work into retirement may look like and set goals so you can be prepared for this next stage of life.

Retirement blues Closing the door on a workplace when you retire can be quite emotional. After the initial sense of freedom and elation of never having to work again wears off reality sets in.

“To have an identity where we feel valuable or valued, to have an identity where we feel empowered or a certain level of influence is key to anybody's mental health.

“Set goals so you can be prepared for this next stage of life.”

"It would be pretty natural for a majority of people to have a level of grief around [the end of] their careers they have really enjoyed. It is actually pretty normal to find that sad or a little bit scary to transition out of that." It is common to develop the "retirement blues", where your loss of the 9-5 job leaves you with a large hole to fill. After retirement there will be a period of reinvention, where you try to find what and who 'You" is, and redevelop your personal identity.

Phases of retirement Retirement doesn't happen overnight. It's a process that takes planning and preparation and can generally be broken down into three phases. In your final five to ten years of working, also known as the pre-retirement stage, your main focus is probably on being able to retire financially.

In many cases, there can be a sense of loss. It can be difficult to deal with that loss and adjust to your new life. Some people struggle more than others and for them this feeling of loss and the fear of losing their identity associated with their career can result in depression. Adelaide Clinical Psychologist, Simeon Jones, explains that people can struggle with a couple of things after they retire, usually their identities and sense of purpose. "Our identity is central to how we live and how we feel about ourselves and the world,” says Mr Jones. YourRetirementLiving.com.au

Retirement Planning – Journey

But have you thought about what you are actually going to do with your time and how this change will affect you mentally? "Often with retirement, the focus is on setting yourself up financially as opposed to setting yourself up for a lifestyle change," says Mr Jones. "People in the year or two leading up to their retirement [should] actually start to reflect on how they want to spend their time and what they want to engage with when they do retire." He even suggests people take up a new hobby or start volunteering before retirement. "Then when the transition comes, they are excited to spend more time doing those things as opposed to being left feeling kind of empty." The second phase of retirement is the "honeymoon stage". It refers to the time period straight after finishing work, those first few weeks or months when you're enjoying not having to go to work each day and the days are yours to do what you like. Once the phase has run its course, the rose coloured glasses will come off, and you will be experiencing more neutral feelings about retirement.

“See it as a chance to become a new person and expand the person who you are.” After the honeymoon phase is the letdown period, where you have come down from your high of retirement. Many retirees find it difficult to discover things to keep themselves busy. Mr Jones says people should expect a certain amount of adjustment to retirement, ranging from about six months to a year. You will eventually move into a phase of redevelopment, where you actively seek new activities to keep yourself busy. Whether that be through volunteering, new hobbies, or keeping social. "If you have that willingness to put yourself out there, then the vast majority of people will find their own

balance. It just takes that willingness to try," says Mr Jones. Eventually, you will settle into your new routine and are able to get used to the downtime you now have available for the things you enjoy.

New opportunities Mr Jones stresses that it is important to recognise if you are struggling during your retirement. He recommends attempting to find new meaning and purpose in things that bring you pleasure in life. But if this doesn't work and you are finding it hard to get there by yourself, visit your GP and get a referral to a psychologist to get support. Putting yourself out there and experimenting with new activities can be really beneficial in improving your wellbeing. Mr Jones also recommends keeping active through exercise and catching up with friends and family when you need social connectedness. While the first few years can be different when you are retired, Mr Jones says you should remain positive and look at retirement as a new chance to learn more about you. "Look at retirement as an opportunity rather than a loss of identity or loss of role," suggests Mr Jones. "You can view it as an opportunity to find out what your role will be going forward and you can take that time to reflect and think about who you want to be, who you want to engage with, what you want to experiment with. "Rather than feeling like you have lost something, you can see it as a chance to become a new person and expand the person who you are."

Your Retirement Living – 9 th edition

Retirement Planning – Journey

◆ Finding

purpose

If you fall into what some people call the "retirement rut", it might be time to branch out and try new things. To avoid falling into a rut after retiring, there are a number of ways to remain part of the community and make a meaningful contribution to those around you. ◆ Family

and friends

Seeing family and friends is a lot easier when you have all the time in the world. This is an optimum time to build your social network, get to know new people, and catch up with old friends. Keeping strong relationships in retirement is important for your health and wellbeing. If you don't have as many people to be in contact with or you are socially isolated, there are a range of organisations such as Probus, Rotary or Lions Clubs offering activities that create stronger community networks. ◆ Exercise

and wellness

Your retirement is a great time to focus on yourself, both mentally and physically. This could be a time to become more in touch with your spiritual or religious side, or you may want to get on top of your physical health and pick up a sport.

There is no excuse not to get fit and healthy when you no longer have work taking up your time. Join a local sports club or modified sport organisation, or your local Church or Temple would be more than happy to receive any extra help. ◆ H obbies With all of your available spare time, it is the perfect opportunity to invest in your personal hobbies that you really enjoy. Whether it is gardening, reading, painting, knitting, or carpentry, you can now dedicate yourself to perfecting a craft. Or now may be the time to take up a new hobby, such as learning a language or skill. ◆ New

“Retirement is a great time to focus on yourself, both mentally and physically.”

career

Even if you retire, you don't have to completely give up work. Working part time could also be an opportunity to engage in a career you have always been interested in and passionate about. If you are looking for that career change, the Government has the Restart Program, which encourages employers to take on mature age workers, and the Career Transition Assistance (CTA) program, that helps

older job seekers build confidence and skills so they can re-enter the local job market. ◆ V olunteering Many older Australians lend their time to volunteering causes as being able to give back to your community or to others not only provides a sense of achievement, but can really give you purpose. Contact your local Council to see what local volunteering options are available where you live or use the Volunteering Australia directory to search for volunteering opportunities near you. ◆ Study It's never too late to study at university and learn something new! You can now follow interests or passions they have never had time to dedicate yourself to previously. University of the Third Age (U3A) is an international education organisation that provides courses to people over 50 who are no longer working, and most universities in Australia make special effort to support mature-age students.

YourRetirementLiving.com.au

Retirement Planning – Finance

Are you ready to retire? Retirement is the long‑awaited dream for many in Australia, however, while people often can't wait for their retirement life to begin, they may not be spending much time on financially planning for that next stage in life.

hen it comes to planning for your future there are a few different things to consider, including: ◆ Savings and superannuation – Make sure you have an idea of how long your savings will last you after you retire, when you might start accessing your Super, as well as when you might need to access the Age Pension. ◆ L ifestyle – According to the Association of Superannuation Funds of Australia (ASFA), to live a comfortable lifestyle in retirement as a single person aged 67, you would need $44,818 a year, or $63,352 as a couple. To live modestly, a single person aged 67 would need $28,514 a year, or $41,170 as a couple. These numbers are based on the idea that you own your home, have no mortgage, and are in good health. ◆ A ccommodation – Have you figured out what your home situation will be like over the next decade or how it might look when you become more frail?

You may need to consider downsizing your assets, decide if you will relocate somewhere new, or move closer to family. These are big things to think about. Make big decisions earlier rather than later, as you don't want to be downsizing and relocating last minute after a crisis hits. ◆ Debts – Do you have debts and how much? Many older people are entering retirement with mortgages or other large debts. A financial advisor will always recommend you enter retirement with as little debt as possible, and preferably no debt at all! ◆ Big expenses – Besides financing the day to day, it's important to consider if there are any big expenses you intend to make while you are in retirement. It may be worth considering whether you can make big purchases before you retire or if it's best to wait a while. ◆ Foolproofing – The best way to ensure that your retirement is rock solid is to make sure you have appropriate estate

planning in place. Estate planning can include Enduring Power of Attorney or Guardian, an Advanced Care Directive, and a Will, as well as insurance, like life insurance or home contents insurance.

Questions to ask yourself before retiring:  Am I in debt still or do I have a mortgage? If so, is it a lot?

 What lifestyle do I want to live in retirement and can I afford that?

 Do I have enough savings and how long will my savings last before I need my super?

 How should I access my super when I get to that point?

 Will I need the Age Pension?  What large expenses do I want to make in retirement?

 Where am I planning to live? Am I going to move or sell my home?

 Is aged care services considered in my financial retirement plan?

 Have I talked to a financial planner to assist me with my retirement plan? Doing your research and asking lots of questions of your financial planner and understanding the answers can go a long way to being well prepared when entering your retirement years.

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Your Retirement Living – 9 th edition

Retirement Planning – Finance

Planning for a comfortable retirement Retirement is an exciting time of your life where you should be able to relax and take time to smell the roses.

ut you need to start thinking about your retirement early if you want to live comfortably once you do retire. Rosie Bouton, Principal Financial Planner and Aged Care Specialist at We Plan Financial, says that when it comes to retirement planning, it's a case of 'the earlier the better'. According to Ms Bouton, people who have engaged a financial planner early into their retirement planning are less panicked than those who only start to think about what they want and how they are going to fund this next stage of life when they approach the retirement age.

Positive impact Any early planning you do can greatly benefit your retirement outcomes and have a positive impact on you down the track. Ms Bouton is especially insistent that people need to not only consider their preferred lifestyle requirements for retirement, but also prepare for any increased care needs that may occur as they get older. Her advice is that you should be realistic about when you are going to retire, consider future medical conditions you may develop or if you plan to work for longer to better boost your savings and superannuation.

Additionally, always keep your expectations in check. While there are dream ideals for how and when to retire, it doesn't necessarily mean you will be in the position to reach that goal. It's better to be realistic about your retirement outcomes.

She recommends keeping an eye on your superannuation accounts and making sure your super fits your specific risk profile. ◆ E state

“Any early planning you do can greatly benefit your retirement outcomes” Top five early planning tips ◆ Keep

an eye on your super

While it sounds simple, Ms Bouton says that people need to know where their superannuation is held. A lot of people end up with multiple super funds across different super companies and are unaware of how and where they are invested. In some instances, your super may be invested in a way that is not aligned with your preferences or appropriate risk profile.

planning

Ms Bouton encourages all of her clients to have updated estate plans. It is important to ensure that your Will, Advance Care Directives and other important documents are as relevant as possible to your current beliefs and circumstances. Estate planning can only be put together if you have full capacity, and you can never know when you will lose the ability to make decisions for yourself. It is better to be prepared for any incidents by having up to date estate plans in place. ◆ Track

your budget

It may seem like a no-brainer for some, but there are people that don't track their every day spending as they should. Tracking your expenditure can be a vital part of meeting your retirement plan goals. If you don't track your spending, you may not be able to appropriately understand why you aren't hitting your super or saving targets, or aren't growing your retirement nest egg. Watching where your funds are going day in, day out, can help you stick to a budget and achieve your financial retirement objectives. YourRetirementLiving.com.au

Retirement Planning – Finance

“An expert can help you focus on living well, even during a pandemic.” ◆ E ngage

◆ COVID-19

protection

Most people are generally uncomfortable with uncertainty, so it’s no surprise that many people are feeling the impact of COVID-19 and the challenges the pandemic presents, particularly on finances. Recent data found that around 49 percent of retirees don’t feel confident about their financial security over the next five years due to the impacts of COVID-19.

The effects of COVID-19 have impacted spending behaviours in retirees, including people cutting back on holidays and discretionary spending, and in some cases, some people have been cutting back on necessities too, like food and utilities. An expert can help restore stability in your retirement plans, mitigate risks, put strategies in place for unanticipated events, like COVID-19 impacts, and help you focus on living well, even during a pandemic.

a financial planner

A financial planner can take a load of stress off when preparing for retirement and they can even implement appropriate strategies that fit your individual needs. For many, retiring can be scary, especially when there are unknowns you don't understand. A financial planner can also have the skills to help you navigate the barriers you face and prepare you for future aged care costs. According to Ms Bouton, the number one priority of her clients is always living independently at home for as long as possible. Starting to plan for retirement early can give you more time to prepare for your ideal retirement life.

CASE STUDY

Understanding your retirement goals Barry and Rose went to see financial experts, Alteris Financial Group, to ensure they could afford to retire. Barry was a few years older than Rose and, after suffering a mild stroke, had already started to reduce his working hours. Rose was still working full time which was becoming draining. They had built up a reasonable asset base in addition to their home but were still concerned whether it would last over the course of their retirement

Your Retirement Living – 9 th edition

while also meeting their family and lifestyle needs. Working with a financial advisor, Barry and Rose developed a short and longterm plan to ensure they would make the most of their financial situation and afford the lifestyle they wanted. The most important first step was to understand what retirement meant to them, along with other wishes and concerns they had. They needed enough cash flow per

year to cover ordinary living costs and, if affordable, wanted to gift $50,000 to each of their two children to help with home deposits. The couple also wanted the ability to take an overseas holiday every couple of years while they still could. Plus, Barry and Rose also wanted to preserve the wealth they had accumulated over the years to be able to pass on to their children, instead of using it up during their retirement years.

Retirement Planning – Finance

Four easy steps to plan ahead When it comes to putting a plan in place for your retirement, you may be wondering where to start or even if you need to prepare at all.

owever, retirement needs to be planned for. If you don’t, you may find yourself running out of money or unsure how to pay for necessary things in the future, like home care. And you don’t want to be making snap decisions, like selling and downsizing your home, unexpectedly. So where should you start, what is the easiest way to plan for your retirement? With the help of Alteris Financial Group we have broken down retirement planning into four simple steps.

Step 1:

Set your goals for retirement Your retirement won’t look the same as your friend’s or neighbour’s retirement because it will be

very dependent on your financial situation and your overall goals for retirement. So what does your retirement mean to you? What do you want it to look like? Do you intend to travel a lot or do you want to continue working limited hours while easing yourself into retirement life? Some older parents want to ‘gift’ their children money to help them out, for example to help them buy a new car or give money to go towards their house deposit. These expenses can be big and impact how much money you will have going into retirement, so the question is, can you afford this and what do you need to change so this can happen without hitting your retirement funds too hard?

Step 2:

Understand your position Before you can start planning your retirement, you need to fully understand your financial position and whether it fits within your retirement goals. The value of your assets should include: ◆ The family home ◆ Investments including property, stocks, etc ◆ Your superannuation ◆ Current cash flow like your current salary or if you receive a pension of some kind ◆ F uture cash flow such as the Age Pension or Carer Pension

CASE STUDY

Understanding these goals enabled Alteris to set their plan and strategies accordingly. They undertook a series of financial models showing Barry and Rose that they could afford the gifts to their children while still meeting their living expenses. Furthermore, they could also afford the regular holidays and the likelihood of needing to downsize their home to maintain this lifestyle was relatively low,

which meant they could pass on this inheritance to their children. Alteris were able to restructure both their superannuation and nonsuperannuation affairs over a few years to maximise the tax effectiveness of all their portfolios. A comfortable income stream was provided to cover living expenses and their holidays, plus the Age Pension was

achieved for Rose for a period of six years worth just over $100,000 in total, which they didn’t think was an option. Understanding what Barry and Rose valued most in retirement was key to setting the plan and strategy so that they could live a comfortable retirement, enjoy their holidays, and support their children’s futures. Case study provided by Alteris Financial Group

YourRetirementLiving.com.au

Retirement Planning – Finance

Other questions to ask yourself are: ◆ At what age would you like to retire? ◆ W ill you stop working or cut down your hours gradually? ◆ I f you are a couple, do you intend to stop working at the same time? ◆ H ow do you intend to receive funding during your retirement? Once you have a good idea of your financial position, along with a vision of what your retirement will look like, you can move on to your next step which is getting help from an expert.

Step 3:

How do you get there? Engaging a financial planner is the best way to understand and put in place plans that will help you reach your retirement goals. Financial planning can be confusing when it comes to retirement, especially as you likely haven’t planned for such a long and huge part of your life. A financial planner can help you make your retirement dreams true, or as close to, by modelling various

Your Retirement Living – 9 th edition

scenarios and then implementing the plan that will best work for you and your situation. All financial planners in Australia are required to leave you in a better position than when you first started with them, so you can be assured that an expert will be able to assist you in reaching your retirement goals in the best way possible.

Financial planning can help you reach your retirement goals Step 4:

Monitor your progress To know if you are being successful in reaching your plan goals, you need to monitor your progress on an ongoing basis.

As you have likely experienced in life, things can change unexpectedly, especially as you move closer and closer to retirement. These changes may impact your lifestyle and expenses, which could have a runon effect on your retirement funds. For example, if you have reduced mobility, you may not be able to travel as much as you expected, or if you require higher levels of assistance at home, you may have higher medical expenses than was anticipated in your original plan. This is why a financial planner can be beneficial, as they will help you monitor and understand your progress, and make appropriate adjustments when your situation changes. Disclaimer: The information detailed above is General Advice and has been prepared without taking into account any of your specific individual objectives, financial situation or needs. Before making any investment decisions you should first consult with your financial adviser to verify that the decisions you may make are appropriate to your individual circumstances relating to your financial affairs.

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to read about financial planning myths

Retirement Planning – Finance

How expert advice can help Planning for your retirement can be confusing and tricky, especially if you want to make the most out of this next stage of life or have specific goals.

he best people to assist you in making sure you can live the retirement lifestyle you want to lead is by engaging a financial advisor or consultant.

Tailored advice A financial advisor can help you work out the finer details of your retirement plan, assist you in meeting your retirement goals,

and can tailor their advice to your particular circumstances. Financial advisors have your best interests at heart and are obligated to leave you in a better position financially than when you first started with them. Rosie Bouton, Principal Financial Planner and Aged Care Specialist at We Plan Financial, says depending on the type of financial assistance you

are looking for, a financial advisor can help you plan for retirement in both the short and long term. She recommends always being open with your financial advisor about your financial situation so they are better able to service your financial requirements. “The best way into a financial relationship is to be open and honest and to make sure you are not withholding any information. The more information you can provide to your advisor, the better,” explains Ms Bouton. “We can also weigh in on people’s expectations, so if they want to live a comfortable lifestyle but they don’t have the super there to do that, we are instrumental in shifting their expectations as well, and bringing them more into line around what they can afford and what they can’t.”

Armstrong Consultancy Services can help Armstrong Consultancy Services (ACS) has been providing clear, expert, practical financial advice and guidance to clients for over 25 years. We use this extensive background and experience to help translate the dry and technical areas of financial planning into customised, practical advice and solutions for you. Whether you are saving for your first home, looking to start saving for your family’s future or working out options as to how to fund your retirement, ACS can provide you with uncomplicated, straight-forward financial guidance.

Derek Armstrong Armstrong Consultancy Services Masters Financial Planning 1300 554 393 derek@armstrongcs.com.au Derek Armstrong (ASIC No.244641) is an Authorised Representative of Paragem Pty Ltd, AFSL 297276

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Retirement Planning – Finance

◆ S tatements of your accounts, including superannuation, current savings, and any other bank accounts ◆ A n overview of your current investments, such as stocks, bonds or your housing portfolio ◆ Y our current salary or pension statements ◆ A fortnightly or monthly overview of your expenses, including food, accommodation, travel and insurance ◆ A ny outstanding debts you have, like mortgage or car repayments

Choosing an advisor When approaching a financial advisor, there are a number of questions you should ask them to make sure you find the best person to assist with your financial needs: ◆ W hat are their credentials and are they registered as a financial advisor? ◆ D o they have expertise in retirement financial planning? ◆ H ow do the fees and charges work for their service? ◆ I s the service on an ongoing basis or is it once off advice? ◆ H ow will they provide their advice? Is it in writing, will there be multiple options to choose from and will it be easy to understand? Similarly, a good financial planner will ask you questions to help them with the financial answers they will be giving you. This will include what your goals are for retirement, how you intend to live your retirement (active or low key), and if you are aiming for a comfortable or modest lifestyle. Ms Bouton finds it helpful to speak to people about what they imagine their retirement to look like rather than aiming for a specific number.

Your Retirement Living – 9 th edition

“It can give me a bit more insight into what really makes them tick, how they might respond to your fluctuations or market volatility, and gives you a bit more idea about the person that they are,” says Ms Bouton.

“A financial advisor can help you plan for retirement in both the short and long term.”

◆ Y our tax statement from the last year ◆ A ny other important information, such as inheritance or trust, your Will, or life insurance After your financial advisor has analysed your financial situation, here are some questions you could be asking them to understand where you are at: ◆ H ow does my current financial situation look? ◆ A m I on track to meeting my goal? ◆ I f I am not meeting my goals, what can I change to get back on track? ◆ H ow are my investments looking? ◆ What is the next step from here?

Preparing for your first meeting Being well prepared for your first meeting with a financial advisor is important, as this will be the best time for them to get a snapshot of what your finances look like and whether you are on track to retire. It’s important to bring as many important documents as possible that cover your finances and assets, which can assist your financial advisor in their evaluation.

Remember, your first meeting with a financial advisor probably won’t be your last. If you are tracking well for retirement, then you may not have to do anything. But for most people, you will most likely need to make changes to your investments, your current expenditure or super contributions. Your financial advisor shouldn’t be leaving you feeling like you’re in over your head, but assured that you can either meet your goal or make changes to put yourself in a better position for the future.

Retirement Planning – Superannuation

Funding the lifestyle you want to lead Superannuation, or 'super', can take a long time to build, especially when you are trying to put as much into your super to best achieve your ideal retirement.

here are many different avenues you can take when choosing an option for funding your life after retirement, but you need to make sure you choose an option that fits your circumstances and assists in providing some return to keep your superannuation growing. Jennifer Langton, Specialist Advice Manager for Aware Super, says it is important to seek advice over one of the most important financial decisions you can make in your lifetime.

“The more risk you take, the more opportunity for growth but there is also more opportunity for loss.”

It's important to remember that under normal circumstances you can only touch your super once you reach your 'preservation age', which is currently between 55-60 years of age depending on when you were born, and there are laws around how you take out your super.

Funding options When the time comes that you need to access your super, you'll need to apply for a "condition of release" through your super company before your funds will be made available. There are a number of different options for funding your retirement lifestyle: ◆ Account based pension ◆ Super lump sum ◆ Annuities ◆ Term deposit ◆ P ension and other Government assistance ◆ Discretionary income ◆ Investment bonds

Engaging a financial advisor can be beneficial as they can make sure you have enough opportunity for growth in your retirement wealth and help you understand how your superannuation system works once you retire. Ms Langton says, "The reality is, the more risk you take, the more opportunity for growth but there is also more opportunity for loss. There is a sweet point where everybody is comfortable and a good financial advisor will have a robust discussion with you about risk and return."

Boosting your super Most people don't really think about superannuation during their working life, other than making sure their employer makes regular contributions. Usually, ten to fifteen years before retirement is when people suddenly become interested in their superannuation, says Jennifer Langton, Specialist Advice Manager for Aware Super. When boosting your super before retirement, you need to consider the three phases of retirement and how that will impact your funds.

Ms Langton gives an example, saying, "Once you roll super into a pension and start taking income from that, then you are reducing that balance over time and it is subject to market fluctuation. So you run the risk of running out of superannuation if you don't invest it in a way that enables you to achieve some growth." YourRetirementLiving.com.au YourRetirementLiving.com.au

Retirement Planning – Superannuation

Having a solid retirement wealth nest egg before you retire is a big goal that many strive for. Active phase – You are newly retired and are most likely travelling, spending more on the finer things in life and enjoying your new found freedom Quiet phase – Where you are spending more time at home, visiting family and the grandkids, and old age issues are slowly starting to creep in

Frailty or care years phase – You are requiring more health and personal assistance, and this is often the most expensive stage of your life. You also need to take a serious look at what may occur during the frailty years phase of your life, because many older people don't want to think about the 'C' word – Care, or the 'D' word – Death. The frailty years can be the most expensive time of your life. In the lead up to your retirement, Ms Langton suggests sitting down with your partner or family and defining what you want your retirement to look like. When maximising your super, you really need to be aware that superannuation legislation is complicated, so a financial advisor can help you increase your wealth growth while reducing your tax.

An advisor can direct you to the best option for growing your retirement wealth, including: ◆ Salary sacrificing ◆ Voluntary contributions ◆ Investing ◆ Compounding ◆ Splitting super between spouses ◆ No debt into retirement A financial advisor can evaluate your current situation, understand and assess your appetite for investment risk, and find the best mix of investments that can bring you the right returns over your expected time frame. "By going it alone, not only are you missing out on expert advice to maximise your situation, you are really running the risk of getting things wrong," says Ms Langton.

Looking for independent advice?

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Retirement Planning – Superannuation

How to avoid your super running out Having a solid retirement wealth nest egg before you retire is a big goal that many strive for. But what happens if you are burning through your super quicker than expected?

"This is where structuring your situation earlier in life and making sure you have had advice on investing appropriately, and maybe considering different options other than super to supplement things to make it easier for you to manage in the long term."

Ms Langton explains that older people should be reassured that the Age Pension is always a backup if you do run out of super.

It's best to avoid running out of your super. Here are some tips to help you stretch your funds as far into retirement as possible:

It’s important to plan for potential health issues later in life as early as possible. "We do find that clients run out of money but we are lucky enough that we have the Age Pension – that is always the safety net,” she says. It won't provide a luxurious lifestyle, but nobody should be living in poverty.

◆ Your home is one of your biggest assets, downsizing to a smaller place and selling your current house can provide extra funding for yourself. ◆ Your home can provide income and capital in later life by releasing equity via the Government Pension Loans Scheme or a Reverse Mortgage from a bank. ◆ S tart budgeting as it can rein in your spending and map out your necessities. ◆ U tilise Government benefits and entitlements. ◆ K eep on top of super fees, as you are charged for having a super account.

◆ D iversify your investment portfolio so there are multiple options for income over time. ◆ I t's never too late to pick up a part-time job. Other considerations to be made include your increasing care needs when you are older. You need to be prepared to spend money on any health-related services you require and it's important to plan for potential health issues later in life as early as possible. A financial planner can provide great assistance in assessing your retirement savings, understanding how long they will last, and put you in the best financial position possible. "Ideally, you should be seeking expert guidance on how to structure your finances so that your super and retirement wealth doesn't run out," says Ms Langton.

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Retirement Planning – Investing

Building and securing your nest egg It's common for people to call their retirement savings their 'nest egg'. It's your accumulated savings that should get you through retirement and, hopefully, help you lead a comfortable, carefree life once you retire. Mr Armstrong says the first thing any financial planner will do with a client is figure out what their end goal is. If you don't have any specific goals, then you need to lock down how you want to spend your retirement and what that is going to look like. For example, if you are wanting to use $70,000 a year once you retire, you need to ascertain how likely that would be for you.

owever, it's best not to put all your 'eggs' in one basket and ideally, super should not be the only money you have or have invested in. Diversification is absolutely key when it comes to building your retirement savings, says Derek Armstrong, Principal and Financial Planner at Aged Care Financial Advisers. He explains that a lot of people look as superannuation as "guaranteed", however, that isn't the case. Superannuation can be subject to market fluctuations, just like any other investment. "The lifestyle [people] choose needs to be monitored, reviewed, like any good investment." "A lot of people leave it up to superannuation. But when you are looking at retirement, the whole thing about retirement is how can you generate income not to have to work,” says Mr Armstrong.

Your Retirement Living – 9 th edition

"In that case, you have to start earlier, you diversify. You put away your 9.5 percent [into super], but also manage your debts or manage your cash flow."

“You need to understand the goals you want to achieve and align your investments with those goals.” Set the goalposts When you begin building your nest egg, you need to understand what you are working towards or trying to achieve in the first place before you can start setting any investment strategies.

Important things to consider are do you have debt in retirement? What about big expenses? Are you intending to buy a caravan or car? What about travel, has that been factored into your yearly spend? Some people just want peace of mind when they retire, but what does 'peace of mind' look like to you and how important is it to you? "When you look at your retirement savings, obviously, you have to look at where you are putting away money for the future," explains Mr Armstrong. "The longer you leave it, the harder it is to achieve those objectives… Time flies. "Your timing, your debt levels, your cost of living, these are the major factors that present challenges for people. And then there are life issues such as divorce. In planning, you have the opportunity to look at how to address these things, then you have a clearer vision, which means your goals are probably achievable, but your goals need to be reviewed on a regular basis."

Retirement Planning – Investing

Timing Mr Armstrong adds that timing is really important when it comes to investing. “I would say when it comes to building your nest egg, where you are at in your financial journey will impact on the type of investment you make,” says Mr Armstrong.

Budgeting Budgeting is another big step for people when nest egg building. Budgets can help you figure out whether you are projected to reach your goal or if you need to start making major changes to how you spend your money. "The way you harness your income is very important. Also understanding your spending habits, where money is going and how it is going," explains Mr Armstrong. If you have to work on saving more money, you really have to assess what spending can be cut so you can meet your goals. Whether you spend lots on shopping, sports, or hobbies, you need to see if this is viable for you and your budget plan. You don't necessarily have to cut out those passions and interests altogether, it could just be reducing your overall spend to help you in the long term. A financial planner will be able to identify where your money is going

and how you can change your spending habits to get you on track for building your retirement nest egg.

Consider your investment options Mr Armstrong explains that there are hundreds of investment options available to you, and there is no such thing as a 'top investment option'. A financial advisor can help you find options and investment strategies that actually benefit you in the short or long term. You may not have an idea of how to invest or you may have areas that you want to invest in, either way, a financial planner will find an investment that meets your risk type and is the best option that suits you financially. "Each person has a different roadmap. All you can say is not one approach suits all. There is an obligation to ensure that we act in the best interests of the client and that is within the new Financial Adviser Standards and Ethics Authority (FASEA) guidelines," says Mr Armstrong. Just because you like the idea of owning property or stocks doesn't mean it is necessarily the best investment option for you. Property has a high pay in and very little financial return and stocks are subject to frequent market fluctuation. "When choosing to invest, a cautious and considered approach is best. There is no one size that fits all when investing . . . All the best advice in the world has to benefit the person you are talking to," explains Mr Armstrong. "You need to understand the goals you want to achieve and align your investments with those goals. It is worthwhile not capitalising on one investment. Put simply, don't put all your eggs in one basket."

Tips for when you start investing: ◆ Engage a financial planner for expert advice. ◆ Understand your risk profile. If you are really worried about losses, buying shares in a fluctuating market might not be for you. Nothing delivers big bucks unless it's riskier so you need to be prepared for a negative outcome. ◆ A sk for proof that an investment is actually a good investment. Just because something is a good investment for other people doesn't mean it is a good investment for you. ◆ Understand what you are trying to achieve and align your investments with these goals. ◆ Research the investment option you are considering and consider the benefits before jumping in. ◆ Don't invest in one area or only focus on one type of nest egg option. ◆ Watch out for get-rich-quick schemes they are usually too good to be true. ◆ Good planning is vital when investing. ◆ Have cash reserves for one year in case something unexpected pops up. ◆ If you don't have a lot of money to spend, start small and build yourself up so then you can start diversifying your investment portfolio. According to Mr Armstrong, the biggest tip for when you want to build your nest egg is that "investing and financial planning needs to start at a younger age". Disclaimer: The information in this article is general in nature and does not constitute legal or financial advice. Readers should seek their own personal legal and financial advice from a suitably qualified practitioner.

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Lifestyle – Moving House

Downsizing and selling your home Planning for life in retirement can be the perfect opportunity to look into downsizing to a more manageable house and property.

s you age, downsizing can be a good option for retirees since your new home will likely have less housework or yard maintenance to do - which can make your daily life so much easier. Many older Australians consider downsizing as an option to save money, fund their retirement lifestyle, or to prepare for future aged care needs. You can choose to downsize to a smaller place nearby or into a retirement community. It is one alternative to taking out a reverse mortgage on your home. Downsizing can also help you get rid of unnecessary clutter, dispose of old or broken furniture and other goods, and prepare you for moving into your new home space. Or maybe you would like to take the opportunity to update to replace all old furniture with new items or put in place age appropriate house modifications.

It can be hard to downsize, as it may mean less space or letting go of possessions and assets, however, the convenience of a small home and reduced housing costs can be really beneficial in your retirement.

Selling your home Having made the decision to leave the family home to downsize or enter a retirement village, how and where do you begin with selling what may be your biggest asset? Most people use a real estate agent to sell their property but you may choose to be your own agent and look after the sale yourself or use a seller advocate to help you with the selling process. Selling through an agent means you can take advantage of their experience and expertise to achieve the best selling price.

An agent will manage the sales process for you, from marketing your property to holding open inspection days and managing enquiries from potential buyers. They often have access to more potential buyers through their own database and can negotiate the sales price on your behalf. An agent will prepare a contract of sale and can guide you through the legal and financial process of selling a house. When choosing an agent to represent you, it is important to do your research. The right agent will make sure that selling your home is a smooth process while acting in your best interest. It is worth speaking to a number of agents and inviting a couple to do an appraisal on your home so you can compare. As part of your selection process you may want to consider an agent’s: ◆ Experience ◆ Reputation ◆ Market knowledge ◆ Negotiating skills ◆ References ◆ Commission ◆ Marketing budget Selling your home privately could save you money because you don’t have to pay agent commission and are in control of how much you spend on advertising your property.

Your Retirement Living – 9 th edition

Lifestyle – Moving House

But it’s important to do your research properly so you have a realistic expectation of what your property is worth, know the rules and regulations of selling a home and be sure you have the time and patience to go through the process.

Seller Advocates Some of the stress from selling your home can be removed by engaging the services of a seller advocate to deal with the real estate agent. By helping you through every step of the selling process, the seller advocate can help you get the best price for your home. The seller advocate assesses your property’s worth, selects an appropriate target market and can advise on the sale method. They then interview and select an agent based on your requirements. This ensures your budget is not exceeded and that your expectations are met. The seller advocate can also negotiate the agent’s fee and sale price. This service reduces the contact between the seller and the real estate agent and ensures that the property’s set price range is attained with no unexpected surprises at any stage. In most cases the seller advocate’s fee is a percentage taken from the real estate agent’s fee. There is no direct cost to the seller. A seller advocate can also organise and manage the presentation of your home. Everything from a quick tidy up to a renovation or makeover can be handled by them. Landscaping, gardening, building, and decorating, re-fitting, rubbish removal – you name it. They know how to increase the appeal and value of your home. And, if there are items you wish to sell,

the seller advocate can arrange to have them valued and auctioned.

Stress free process Here are some tips to selling your home ‘stress free’ to maximise the outcome: ◆ D o your research – what is the house really worth? ◆ T hink about the presentation of the home – are you going to sell it furnished or empty? ◆ W hat methods of sale and marketing will you employ? Will the home be auctioned or will you accept expressions of interest? ◆ W ill the sale of your home impact on pensions?

The right agent will make sure that selling your home is a smooth process while acting in your best interest.

◆ S eek professional advice from a real estate agent or seller advocate, as well as a financial and legal advisor. Selling a property is a big financial transaction, and whether you choose to go it alone or use the services of an expert, make sure you are confident that whatever option you go with is the right one for you.

Managing the move It is not unusual for people who are downsizing and moving into a smaller unit to have many years of accumulated goods and belongings. The situation can be even more difficult for people who are on their own or where family is interstate and not available to help. Many people who are moving feel they need a cleaner, removalist, sorter, assistant, confidant, coordinator and gardener all rolled up into one. The stress of both finding the assistance and then coordinating can be overwhelming. Being prepared for your move is the key to a smooth transition and will take a lot of the stress out of the experience.

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Lifestyle – Moving House

heavy. Use a marker to indicate what rooms the items should go in or if the contents are fragile and should be handled with care. Clean all your belongings before you start packing so you don’t take dirt and dust to your new place.

Relocation specialists There are businesses that specialise in providing practical assistance with all aspects of moving. Relocation specialists provide a range of services that often include:

Tips and tricks We’ve gathered some handy tips and tricks to help you be well prepared for and on moving day. ◆ T iming – Don’t leave things to the last minute, but start well ahead. One of the first steps is to decide on a moving date. Ideally you move from your current place to the new location, however, sometimes timelines don’t align and you need to find some temporary accommodation. ◆ Get help – Decide whether you want to move your belongings yourself with the help of family and friends or whether you prefer to outsource the job to professionals. You may want to get some quotes from removalists to weigh up the cost and effort involved.

wrap or blankets for fragile items, markers, a utility knife and garbage bags. ◆ P acking – Now that you have your supplies ready it’s time to start packing. Allow a few weeks for this process so you can take your time and sort through the things you want to take, sell, donate or throw out.

Professionals offer a range of services that can take the stress out of moving

◆ Once you have worked out who will do the moving, the next step is to gather supplies. If you are using a moving company they will most likely provide you with boxes so you can start packing ahead of time or they can do the packing for you on the day.

Closer to the moving date you can dismantle larger furniture, such as cupboards, shelves and desks, but be sure to keep all the small pieces together in a plastic bag and taped to the main pieces so they don’t get lost.

◆ I f you are organising the move yourself make sure you have cardboard boxes, tape, bubble

When you are ready to start packing smaller belongings in boxes, don’t overload them and make them too

Your Retirement Living – 9 th edition

◆ Sorting the saleable items, identifying valuables, determining items to be discarded, compiling all documents ◆ C ompiling an inventory of the contents and arranging valuations ◆ A ssisting people to relocate into alternative accommodation ◆ C learing the home or unit prior to sale or tenancy termination ◆ G athering bequeathed items, photographs and memorabilia ◆ Delivering valuables, financial, legal and personal papers to the appropriate person ◆ Removing all rubbish items from the entire property and cleaning ◆ Coordinating real estate agents, auction houses, cleaners, gardeners and all other services ◆ Unpacking your belongings in your new home and put furniture in position ◆ I nstall electronic devices like a TV or computer and hang pictures These professionals can take the stress out of moving so all you need to do is arrive at your new house and make yourself at home!

Lifestyle – Volunteering

Volunteering: a sense of purpose If you are looking for a beneficial activity to fill up your days during retirement, you may enjoy the altruistic act of volunteering.

olunteering is the lifeblood of every community, providing an invaluable service to vulnerable people while giving volunteers a strong sense of purpose and community. Australians find volunteering a popular outlet once they are retired.

Connection Mark Pearce, Chief Executive Officer (CEO) of Volunteering Australia, says the reason older people get involved is because of the important interaction they are able to have with the community. “It’s about the connection with community and it’s about building community, making it more inclusive, more resilient, a better place to live,” explains Mr Pearce. “The other point is it’s critically important for older Australians who may well feel some loss of agency for example because they are not part of the workforce. “Not that that should be a defining factor, but for a lot of people, it often is. And so, when they are outside of the working environment and they lose that sense of choice and flexibility and agency in particular, volunteering provides an opportunity to have a say.”

Different options ◆

Formal volunteering

Formal volunteering tends to be through organisations, Councils or Government bodies. You will likely have a regular schedule, a specific number of hours you volunteer, as well as an idea of what your role will be on the day. For instance, this could be working behind the counters of the Australian Red Cross Op shops or helping to look after rescue animals at your local Animal Welfare League. Local Councils rely on volunteering and generally have a lot of different options available for those who are looking to help in the community. This volunteer work can include driving vulnerable people to medical appointments, joining town beautification groups, volunteering at community centres or youth centres in administration. ◆

Informal volunteering

This type of volunteering is classified as volunteering that doesn’t take place in an organisational setting and is generally on a community level.

Informal volunteering can be classed as anything between helping your neighbour put their bins out or undertaking their shopping to maintaining the gardens at your church or temple or partaking in a community sausage sizzle to raise money for your local school. It can also appear during unexpected events, like bushfires or floods, or other times when community need is high such as COVID-19. This type of volunteering can be impromptu and irregular, and may not be as structured as what you would see through bigger organisations. If you’re interested in volunteering contact your local Council or do a search on the Volunteering Australia website for opportunities in your city or town. Or contact community groups near you to see if they are looking for any volunteers to help out.

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Lifestyle – Volunteering

The gift that keeps on giving Jim Giles sits in the driver seat of his car, while his wife Grace approaches a cream brick house to deliver a nourishing, three-course meal to Mrs White, a recipient of Meals on Wheels South Australia (MoWSA).

p until a minute ago, Mrs White’s ginger and white cat, Sadie, was stretched out on the cool tiles of the front verandah. Now, Jim can’t help but laugh when he looks over to see Grace trying to catch Sadie for Mrs White and bring her inside.

“I brought Glen on the radio with me and he filled us in on everything and we came to the kitchen 23 years ago to see what happens and we have been there ever since. We actually gave up our Thursday mornings to deliver meals every week before we retired.

“Cat wrangling” upon delivery is just another reason why Meals on Wheels is more than a meal.

“I guess you could say we were hooked and are still there today.”

Volunteering has become a big part of Jim and Grace’s retirement life. Prior to retirement, they were self‑employed running their own building company. Jim decided to retire after coming off one roof “too many” and injuring his knee quite badly. The couple decided to retire together, but after working together for so long, they wanted to find a new joint hobby to fill their retirement days. The pair have always considered volunteering as an option for when they retire, but they didn’t expect to come across a volunteering opportunity before they had even retired. Their journey as Meals on Wheels volunteers began following an interview with Glenn Mattingly of the Findon MoWSA Branch on Jim’s radio show.

Volunteering is a big part of Jim and Grace’s life.

Your Retirement Living – 9 th edition

“I have a bit of a natter with the customers . . . Sometimes we’re the only ones the customers see.” Over the years, both Jim and Grace have held different kitchen positions for MoW before joining the Branch Committee. However, Jim’s involvement with MoWSA progressed further when President Bill Coomans confirmed his appointment to the MoWSA Board.

Source: Meals on Wheels

Lifestyle – Volunteering

Their volunteer role gives Grace and Jim a great sense of pride and purpose.

“I felt this to be an absolute privilege and was proud to accept it,” he says. “Being on the Board of Meals on Wheels and representing our kitchen is extremely important to me. The Board has accepted me openly and my input is listened to and discussed.”

The people are everything Grace has found that volunteering for her comes down to the people she gets to see and the knowledge that she is making a difference in their lives. Also, she finds the volunteering role is fun both on the road and in the kitchen. “I go and have a bit of a natter with the customers… Sometimes we’re the only ones the customers see,” explains Grace. “We have a lot of fun in the kitchen which makes up for getting up at six in the morning! It is incredibly rewarding and there is a role for everyone.”

“It makes you feel good to know you’re helping keep them in their homes.” Jim says he and Grace get the privilege of seeing the customers every week on the same day and leaving them knowing their nutritional needs are being met and that they are doing well. “Volunteering gives you a really good purpose and also because you’re helping people who are not quite as fortunate, it makes it all the more worthwhile,” explains Jim.

Source: Meals on Wheels

“The people themselves, thanking us for what we do is really rewarding. It is something we didn’t know about until we started volunteering. “We also feel that our colleagues and our efforts together will make sure that our customers can live independently in their own home, in familiar surroundings for as long as possible. “A lot of people say, if it wasn’t for us they’d be in a nursing home somewhere, not in their home. They’re still living in their own home in their own area where their kids grew up and that is an important thing. It makes you feel good to know you’re helping keep them in their homes.”

Giving a little back to the community Every Christmas Eve, Jim and Grace enjoy making the festive meal deliveries in their 1949 Ford Prefect Ute, which has been restored to the original RAA colours. Decorated with shiny tinsel, the spritely pair and their fancy set of wheels put a smile on their customers’ faces. Jim says, “Grace and I have been working together every day for more than 30 years in different organisations and our own businesses. I think we are helping to supply a service to people that for many years have given of themselves to their community. We are simply giving a little bit back.” He says it makes them both feel proud when they are given a smile and a thank you, not only from the customers, but from the family members as well. Jim would highly recommend people to volunteer in their community, no matter if it is only a little bit of help here and there. “I’ve found a lot of people say ‘we can only give an hour a week’ and I usually say to them, it doesn’t matter! We need all the help we can get and an hour a week would be very helpful,” says Jim. “Both of us really believe in what we are doing. If we didn’t, we wouldn’t be here!” YourRetirementLiving.com.au

Lifestyle – Travel

Preparing for life on the road Being able to travel around Australia visiting some of the most beautiful and pristine places the country has to offer is often a dream for many older Australians. Keeping an eye on your spending or sticking to your budget can make your trip more enjoyable so you don’t get short-changed near the end of your trip. It’s important to remember that even though you are away, your bills don’t just stop. You will still have taxes, council fees, and mobile bills to pay. Additionally, travelling around in a caravan means that you will need insurance and registration for your car and caravan. Move all of your payments online if possible or utilise mail forwarding to a close family member and friend. This means you won’t miss a bill!

here is a lot of planning involved if you want to live your life on the road, whether you choose to travel for a short time or for a once in a lifetime trip. You need to consider how to finance your travels, any health needs and where you plan on staying to make sure you don’t have a care in the world when travelling.

Where to first? When deciding where to travel, make a list of places you want to visit. The Great Ocean Road in Victoria? What about Uluru in the Northern Territory? Are you prepared to ferry over to Tasmania with your caravan? If you have a number of iconic spots you want to visit, you should try to map out the best way to reach all of your dream destinations without making the travel route too difficult.

Your Retirement Living – 9 th edition

You should also be aware of if you intend to stay in caravan spots or camps, costs to stay, or whether you may need to go bush. Ask other caravaners about their experiences along the way and what they recommend to visit or suggest to avoid.

When deciding where to travel, make a list of places you want to visit.

Budgets and bills Money is going to be a big component of travelling. You need to think about how long you want to travel for and then figure out how much your dream trip is going to cost. While you want your travel to not feel like a chore, it is better to be prepared for how much things will cost, for instance, food budgets or potential caravan or motor vehicle breakdowns.

Your home When deciding on a long caravan trip, you will need to decide whether to keep your house, rent it out, or sell. If you keep your home, you might want to consider getting a house sitter or have family, friends and neighbours keep an eye on the property. If you live in a retirement village, your village operator or

Lifestyle – Travel

community can check on your home while you are away. If you intend to rent out your home, you may need to consider engaging a property manager to oversee things and to keep everything in check while you are away. If you decide to sell, you will likely need to find somewhere to store your belongings. If you could hire a storage unit to store your possessions, check the facility is clean, well-reinforced from the elements, closed off from rodents, and has security in place. Similar to home contents insurance, you should be able to buy storage unit insurance from your new storage provider.

Also, keep all your medication safely stored in cool areas, especially if you are heading to areas in Australia that are incredibly hot.

Before you leave While it is easy to put off making appointments, you should be undertaking all your medical and dental checks before you leave for your big trip, and have all your relevant documents ready in case you have an emergency or need to visit another doctor. Your caravan should be stocked with an up to date first aid kit. Ensure you have your prescriptions and often used medications ready to go as well as scripts in case you’re running low.

Try to map out the best way to reach all of your dream destinations without making the travel route too difficult.

Depending on the route you take, it can be a good idea to make yourself aware of what towns have a pharmacy, toilets, and supermarkets. Remember, some States and Territories do not allow you to bring in certain foods across the border. Your caravan should be stocked with an up-to-date first aid kit and you may want to consider brushing up on some first aid training to be across everything before you start traveling. Make sure your car and caravan have been checked prior to leaving, so you don’t have any unexpected vehicle issues while on the road. Also leave a contact number with loved ones so they know where to reach you in case of an emergency. It can be a good idea to leave a copy of important documents such as bank details and insurance information with your loved ones just in case. On the following pages you’ll find some more travel tips and worthwhile destinations.

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Lifestyle – Travel

“We do what we want, when we want.” Letting time idly pass by is not the life for South African-born Herb and former Melburnian, Samantha. Married for 23 years, the inspiring couple has renovated a whopping 13 properties in their time together. And now they are on the road full time, travelling in a 1973 Viscount Royal caravan that they brought back to life from a disused shell. Herb and Samantha – whose adventures are detailed on Instagram via the handle @restoringhunter – aren’t really into convention, either. As well as giving up the bricks-and-mortar lifestyle, the couple is not exactly at standard retirement age – both have just entered their 50s. “It was a long-term dream from when we married that we would retire young and travel the world,” says Samantha. “We have worked so hard for so many years, often taking on additional work and being really careful with our money, so that we could fulfill this dream while we are young enough to still enjoy every pursuit available.” And the couple could not be more content with its vision. “Our beautiful, tiny home on wheels is more like a fivestar hotel room, and many people are surprised by how much we have included in our small space and the level of luxury,” Samantha says. “We wake up when we want, there is minimal cleaning, no meetings, no agenda, no worries and, best of all, we are close to nature. “We do what we want, when we want.” Herb and Samantha are living their dream.

Source: @restoringhunter

And forget what the Queen of Pop, Madonna, once sang. This couple is not about living in a material world. “You don’t need more things in your life, you need more experiences,” according to Samantha. “Life on the road certainly teaches you not to take things too seriously and that every day is an opportunity to learn something new, explore a new hidden place, and discover a beautiful experience that you didn’t know you needed until you found it.” And explore they do . . . “Travelling the amazing towns within Australia has been a real awakening for both of us,” Samantha adds. “We never thought that the less-travelled roads within Australia would be so beautiful and have so much to offer.” Tasmania has been a particular highlight. “There is so much natural beauty there, and unbelievable scenery. I look back on our photographs with such fond, fond memories,” Samantha says. “Mother Nature dazzled us with the most divine sunsets and sunrises I have ever witnessed.” And while they love Australia, their sights are set on heading abroad. “Our major plan is to travel the world with an internal bucket list so long that it would make people’s heads spin,” says Samantha. For anyone considering retiring and taking to the highways, Samantha is firm in her belief that there’s no time like the present. “Don’t overthink it, don’t wait for the perfect time, don’t worry about what you are leaving behind, and don’t look back,” she says. “What lies ahead is so much more than you could ever imagine if you let yourself go and immerse yourself in the adventure. “Life on the road is the most amazing experience. Each day is a new opportunity to try something new, explore a new place, eat a new food, make a new friend, find a new passion, learn a new skill, and above all, learn a little more about yourself.” Case study supplied by BIG4 Holiday Parks. Follow Samantha and Herb’s journey on Instagram @restoringhunter.

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Lifestyle – Travel

The best of NSW & ACT

NEW SOUTH WALES

AUSTRALIAN CAPITAL TERRITORY

his great State hosts some of the most iconic structures and locations in Australia, from gorgeous beaches to hidden gems – there is so much to do and see. Travellers will be able to tick a lot off their bucket list after visiting this bustling State, which can easily include a trip to the ACT. ◆

Iconic destinations

While Australia’s biggest tourism spots are well-known icons around the world, it doesn’t necessarily mean you have seen them in person! Why not take the time to visit those icons in Sydney, including the Sydney Harbour Bridge or the Sydney Opera House. The grandeur of these structures and buildings in person is awe-inspiring and will make you understand why they are such an Australian symbol worldwide. Australian War Memorial

Source: Shutterstock

◆ L ose

yourself in the Blue Mountains

There is much to do in the Blue Mountains, whether you are searching for waterfalls, getting lost among the lush rainforest, or looking to relax. The Three Sisters is an iconic landmark in this region due to its unusual rock formation. From the best place to spot the Three Sisters, Echo Point, you can see the Ruined Castle and Mount Solitary. You may enjoy the popular Ruined Castle Walk which takes you up the Golden Stairs into the Jamison Valley where you can see the Wentworth Falls. Not far away, the Katoomba Falls reserve has a night-lit walk, which provides a unique walking experience of natural wonders like Orphan Rock and Witches Leap. ◆ Visit

the Living Desert State Park

Experience the rugged beauty of the Living Desert State Park outside Broken Hill. The 2,400 hectare reserve has plenty of walking trails along with its big attraction, the Living Desert Sculpture Site. These 12 sandstone sculptures complement the landscape, each sculpture telling its own unique story. Also within the reserve is the Flora and Fauna Sanctuary, providing education and cultural

Your Retirement Living – 9 th edition

experiences to visitors. While you are in Broken Hill, you may want to visit the Day Dream Mine and explore real-life mine tunnels. ◆ Australia’s

best cave system

Among the oldest caves in the world, the Jenolan Caves in New South Wales are an underground treasure. View the best stalactites and stalagmites, as well as spot your reflection in the underground water pools. If you want to experience caving on a whole other level, you may enjoy an adventure tour through the caves. With a hat lamp firmly on your head, you will be able to experience true darkness and clamber through the rocky walls of the Jenolan Caves. ◆

Day trip in the Australian capital

Many people don’t think the ACT is the place to holiday, but the Territory has a lot of historical offerings. From visiting the Australian Parliament House or learning more about our history as a country at the National Museum of Australia and the Australian War Memorial, there is lots to keep you busy. If you want to have a more relaxed day with a scenic view, you may enjoy visiting the wineries just on the outskirts of Canberra.

NSW/ACT travel highlights Lifestyle – Travel

Hit the road: Sydney to Eden Distance (approx.): 475km. Driving time (approx.): 6hr 30min Suggested time: 5-7 days Summary: The state’s stunning south coast is unmasked on this resplendent route. Sparkling beaches, shimmering lakes, ancient formations, and extensive national parks are all interwoven with a superb succession of inviting holiday hotspots. The drive mostly follows the Princes Highway as it snakes southwards, departing that roadway only as it nears Bermagui and then linking with it again just past Merimbula as it reaches Eden. A host of diversions entice along the way.

Highlights:  Royal National Park  Sea Cliff Bridge  Kiama Blowhole  Murramarang National Park  Mill Bay Boardwalk, Narooma  Central Tilba/Tilba Tilba  Camel Rock, Wallaga Lake  Tathra Wharf  Eden Killer Whale Museum  Ben Boyd National Park

The journey For easy navigation, we’ve divided this route into four sections:  Sydney to Kiama  Kiama to Batemans Bay  Batemans Bay to Bermagui  Bermagui to Eden

Sydney to Kiama Once past Sydney’s boundaries, this route quickly presents a compelling diversion to Royal National Park. The world’s second-oldest national park is crammed with eye candy.

Back on the main route, the city of Wollongong soon emerges – although the highway bypasses its centre. In and around here are excellent attractions like Wollongong Botanic Garden and neighbouring Mt Keira Summit Park. Further south is impressive Fo Guang Shan Nan Tien Temple, the southern hemisphere’s largest Buddhist temple. Skirting around Lake Illawarra, the drive soon finds Kiama. This trendy seaside town is known for its excellent beaches and visual treats that include Kiama Blowhole, Cathedral Rocks, and the quirky basalt columns of Bombo Headland. For more epic views, head to Saddleback Mountain Lookout.

Kiama to Batemans Bay Detours galore tempt on this leg. It starts with Seven Mile Beach National Park, near Gerroa, which has links with legendary pilot Sir Charles Kingsford Smith. On the main route, it’s worth a stop at Nowra to explore the aviationthemed Fleet Air Arm Museum. From here, diverting to Jervis Bay reveals the enchanting sight of Hyams Beach, a world-famous white sand creation. Nearby is Conjola National Park, ripe with dazzling and diverse scenery. Further south is the aquatic playground of Lake Conjola before the charming towns of Milton, Mollymook, and Ulladulla Kiama Blowhole Point, Kiama

emerge; the latter features a picturesque harbour. Minutes east of here is Cupitt’s Estate, a wonderful winery and brewery with equally delightful views. Pressing on, there’s more aquatic adventures to be had at Burrill and Tabourie lakes. While the Princes Highway begins to gradually stray away from the coast, inviting villages and their pristine beaches are always within reach. Bawley Point is one such example. Nearby Murramarang National Park is equally worth a slight diversion. It features magnificent beaches alongside dramatic coastline and extensive forest. Returning to the main road, Batemans Bay soon appears. Set on the Clyde River and within a stone’s throw of the coast, the town delivers all manner of aquatic fun. In addition, Birdland Animal Park and Oyster Shed on Wray Street are among leading attractions. Source: Destination NSW

Just past Helensburgh, it’s worth rerouting along Lawrence Hargrave Drive. It leads to scenic Sea Cliff Bridge, which for more than 600m takes coast hugging very literally. YourRetirementLiving.com.au

Lifestyle – Travel

Batemans Bay to Bermagui Continuing the descent, this section quickly reaches Mogo, which has a popular privately owned zoo. Diverting to Guerilla Bay is encouraged. This secluded spot features striking ancient rocks that backdrop golden sand. It neighbours the seaside village of Broulee, which has a gorgeous beach. Returning to the main path, the riverside town of Moruya emerges. Just east of here, the river meets the sea at Moruya Heads. This alluring spot is blanketed by Eurobodalla National Park with its secluded beaches and captivating coastal views. Further along, Big Niles Brewing Co. makes for a great pitstop at Dalmeny before the route exposes the beguiling sight of Wagonga Inlet, which surrounds Narooma. Admire the inlet’s vivid waters and its marine life with a stroll along Mill Bay Boardwalk or head beachside to spot a cluster of funky formations that include Glasshouse Rocks. From here, the Princes passes lakes and veers marginally inland where the charm-laden village of Central Tilba and its sibling Tilba Tilba provide tangible trips back in time via heritage streetscapes. Soon after, the route leaves the Princes Highway and takes Bermagui Road, revealing the sparkling sight of massive Wallaga Lake. Opposite Wagonga Inlet, Narooma

Sea Cliff Bridge, Clifton

Source Destination NSW

the lake, Horse Head Rock and Camel Rock are mesmerising coastal creations. And don’t miss a tour of fascinating Montreal Goldfield.

its superb sandy strips while a combined aquarium and wharf‑side restaurant is among the town’s best attractions.

Minutes south is Bermagui, an instantly likeable town set on a massive harbour. Soak it all in at the lively Bermagui Fishermen’s Wharf or take a dip at Horseshoe Bay or Blue Pool.

Continuing south, the road skirts around Pambula and its large lake before reaching Eden.

Bermagui to Eden This final stretch begins by passing even more pretty beaches, and there’s a cellar-door alert at Mimosa Wines. Continuing, the road slices through Mimosa Rocks National Park, which features lagoons, rainforest, fascinating formations, and more sparkling sand and surf. From here, it’s on to Tathra. The laidback seaside town also has an inviting beach, and its historical wharf is home to a museum and shadowed by a must-reach lookout. Further south is Bournda National Park where kayaking, coastal walks, and birdwatching are on the menu. The route then reaches Merimbula, ideally positioned between a lake and the coast. Bar Beach headlines Source: Destination NSW

Overlooking Twofold Bay, the state’s southernmost town has immense appeal. Eden Killer Whale Museum fronts its attractions list and is joined by spectacular beaches and a feast of natural and historical treasure within the two distinct sections of Ben Boyd National Park. Accommodation along the way: ◆ B IG4 Easts Beach Holiday Park, Kiama ◆ B IG4 Ingenia Holidays Lake Conjola ◆ B IG4 Bungalow Park on Burrill Lake ◆ B IG4 Racecourse Beach Tourist Park, Bawley Point ◆ BIG4 South Durras Holiday Park ◆ BIG4 Nelligen Holiday Park ◆ B IG4 Batemans Bay Beach Resort ◆ B IG4 Batemans Bay At East’s Riverside Holiday Park ◆ BIG4 Ingenia Holidays Broulee ◆ B IG4 Moruya Heads East’s Dolphin Beach Holiday Park ◆ B IG4 Narooma East’s Holiday Park ◆ B IG4 Wallaga Lake Holiday Park, Bermagui ◆ BIG4 Tathra Beach Holiday Park ◆ B IG4 Ingenia Holidays Eden Beachfront Road trip supplied by BIG4

Your Retirement Living – 9 th edition

Lifestyle – Travel

The best of Queensland

f you are looking for a tropical getaway, you may find the temperament and weather in Queensland to your liking. The State has some of the best forests and natural landscapes to take your breath away. ◆ Snorkelling

the Great Barrier Reef

This blue jewel along the Queensland coast has to be seen to be believed. The world’s largest coral reef has over 2,900 individual reefs and stretches around 2,300 kilometres. Snorkelling in the Great Barrier Reef will show you what life is like under the sea, hosting the homes of brilliant coloured fish and vibrant coral. It is a must-do tourist destination in Queensland. ◆ Visit

the Sunshine Coast

The Sunshine Coast in Queensland is jam-packed with exciting activities Fruit Bat Falls

Source: Shutterstock

QUEENSLAND

and adventures. If you are looking for a bit of thrill-seeking, you may enjoy visiting Aussie World and its many heart-racing rides. You can find the “Big Pineapple” in the Sunshine Coast and is located at Queensland’s biggest pineapple plantations. If the pineapple isn’t enough, why not visit Gowinta Farms, the largest strawberry farm in the State, and pick your own strawberries to go. Another must-see attraction is SeaLife Sunshine Coast, where you can visit the shark shipwreck or wander underneath the huge manta rays in the ocean walkthrough tunnel. If sea creatures aren’t your speed, you may prefer to visit the legacy of Steve Irwin at Australia Zoo. You can get up close to huge crocodiles and cuddle the fluffiest koalas. ◆ E xplore

the Daintree

The spectacular Daintree National Park is a wet tropical area and is the home to the famous Daintree Rainforest. The 180 million year old Daintree Rainforest is one of the biggest attractions in Queensland. Even Sir David Attenborough described it as the most extraordinary place on Earth. Get enveloped by the greenery and walk along the many available tracks and walking paths. The national park is also host to deserted, picturesque beaches and windy river tours.

◆ S ail

around the Whitsunday Islands

The idyllic islands of the Whitsundays will see you sailing through the crystal water and basking in the Australian sun. The Whitsundays has 74 islands to explore and many beaches for you to visit. On the islands themselves, there is much to do and see, whether you want to explore the food and drink on the islands or go sailing into the sunset. If you want to experience true ocean immersion, you may want to stay a night or two at Australia’s first underwater accommodation where you can experience a room with a fabulous sea view. ◆ Travel

to Australia’s most northern point

A 4WD adventure may be just what you need while in Queensland, and why not get the bragging rights to say you have been to the northernmost point of Australia. The cooler months are the best time to travel up into Cape York, so you avoid floods and other weather events - you are still likely to go through plenty of water crosses though! This adventure will take you past amazing locations, like Fruit Bat Falls, or see the majestic crocodiles in their natural habitat – from a distance of course! Once you reach the destination of the northernmost point of Australia, you get a prime view of the Torres Strait Islands. YourRetirementLiving.com.au

Lifestyle – Travel

Hit the road: Brisbane to Bundaberg Distance (approx.): 430km Driving time (approx.): 5hr 50min Suggested time: 3-5 days Summary: Treasured holiday destinations feature along a Tailem Bend route that encompasses dazzling coastline, star-studded national parks, popular islands, and so much more. The northbound drive links with the Bruce Highway before gravitating Naracoorte beachside to reveal popular Coonawarra Wine Regionlocations stretching Sunshine Coast from Caloundra to Noosa Heads. Mt Gambier Various roads lead inland, zigzagging back to the coast to reach Hervey Bay. From here, it’s another stint along the Bruce Highway and then Goodwood Road as the path reaches Bundaberg. Padthaway

Highlights:  G lass House Mountains National Park  Australia Zoo  Caloundra Coastal Walk  Mt Coolum National Park  Noosa National Park  Portside Heritage Precinct, Maryborough  Whale watching, Hervey Bay  Bundaberg Botanic Gardens Mt Ngungun, Glass House Mountains

Your Retirement RetirementLiving Living––99ththedition edition

The journey For easy navigation, we’ve divided this route into three sections:  B risbane to Caloundra  Caloundra to Hervey Bay  Hervey Bay to Bundaberg

Brisbane to Caloundra Cutting through Brisbane’s northern suburbs, the route offers enticing pitstops after only 50-60km. Just off the Bruce Highway is Caboolture, a town home to various historical attractions that include a popular pioneer village. At a similar longitude but on the coast, the locality of Sandstone Point overlooks Pumicestone Passage and is the gateway to beautiful Bribie Island. Pressing on, consider a slight diversion along Steve Irwin Way to admire up close the imposing craggy peaks of Glass House Mountains National Park. Acclaimed Australia Zoo is along this road, too.

walking path that extends for 25km from Golden Beach to Mooloolaba. Other excellent attractions include the Queensland Air Museum and Caloundra Regional Art Gallery.

Caloundra to Hervey Bay The first part of this leg either passes through or edges a string of alluring Sunshine Coast locations, so brilliant beaches and vibrant vistas are abundant. Point Cartwright is a prime spot to soak up the prettiness. It’s reached via a slight diversion from the main road, just before Mooloolaba, and a contemporary lighthouse sits atop the striking headland.

Deviation or not, the route soon reaches the southern Sunshine Coast city of Caloundra, which gifts a relaxing vibe upon entry.

At Mooloolaba, SEA LIFE Sunshine Coast Aquarium is among the region’s most popular attractions.

The popular holiday spot abounds with sparkling beaches and is renowned for its scenic coastal

Continuing north, the drive crosses Maroochy River, and just before Sunshine Coast Airport there are two options: continue along the Source: Tourism and Events Queensland

Lifestyle – Travel

Sunshine Motorway or veer slightly right and follow David Low Way to embrace the coastline. Along the latter, Mt Coolum National Park offers a challenging climb of its main feature where more spectacular panoramas are the reward. Further along is Noosa Heads. Its glorious main beach is a crowd magnet, Noosa National Park is ideal for a stroll, or wander along bustling Hastings Street. For extended stays, a Noosa River sunset cruise is a magical experience. From here, the path heads inland, fringing forest and national park. A detour to delightful Rainbow Beach is recommended. The small town with its eye-catching beach is an excellent base for exploring Great Sandy National Park. Among its treasure is an amazing moonscapelike area known as Carlo Sandblow. Back on the main path, the drive reaches the historical and aesthetically appealing city of Maryborough. Its past is best recaptured at the vibrant Portside Heritage Precinct. From here, it’s just a short drive to Hervey Bay. The coastal city is regarded as Australia’s whalewatching capital, and breathtaking up-close encounters with humpbacks are reliably experienced from mid-July until late November. Bundaberg Source: Tourism and Events Queensland

Whale Watching, Hervey Bay

Its extensive esplanade is dotted with eateries and reveals glittering outlooks, while Hervey Bay Botanic Gardens and Reefworld Aquarium are among must-visit attractions. Hervey Bay is also the main access point to World Heritage-listed Fraser Island.

Hervey Bay to Bundaberg The final leg of this path heads away from the water, rejoining the Bruce Highway. Just before reaching Childers, Hill Of Promise Winery presents a tempting pitstop. Only minutes away is the excellent Snakes Downunder Reptile Park and Zoo. From here, the road points northwards and soon reaches Bundaberg. Set on the Burnett River, this sizeable city is armed with entertainment.

Source: Tourism and Events Queensland

From November-March, be wowed while witnessing marine turtles nest and hatch on the beaches of nearby Mon Repos Conservation Park.

If you have more time . . . Bribie Island: Beaches, aquatic leisure, golf, and a museum are among Bribie’s bounty. Connected to the mainland by a bridge. Fraser Island: The world’s largest sand island is home to freshwater lakes, beautiful beaches, a shipwreck, colourful cliffs, and much more. Ferry access from Hervey Bay or Rainbow Beach. Lady Musgrave Island: Part of the Great Barrier Reef and a diving and snorkelling hotspot. Day cruises depart from Bundaberg. Accommodation along the way: ◆ B IG4 Sandstone Point Holiday Resort ◆ BIG4 Caloundra Holiday Park

Bundaberg Botanic Gardens are filled with splendour. They’re also home to absorbing attractions such as the underrated Hinkler Hall of Aviation and Fairymead House Sugar Museum.

◆ B IG4 Maroochy River, Maroochydore

Elsewhere, tour iconic Bundaberg Rum Distillery, visit Alexandra Park Zoo (free entry), or explore nearby Bargara Beach.

◆ B IG4 Cane Village Holiday Park, Bundaberg

◆ BIG4 Ingenia Holidays Noosa ◆ B IG4 Breeze Holiday Parks Rainbow Beach ◆ BIG4 Hervey Bay Holiday Park

◆ B IG4 Breeze Holiday Parks Bargara Road trip supplied by BIG4 YourRetirementLiving.com.au

Lifestyle – Travel

SOUTH AUSTRALIA

The best of SA & NT

n SA, there are so many attractions and locations ripe with picturesque scenery, whether that is rolling green vineyards or rugged coastline. This State can be a dream for caravanners, providing both action and tranquillity. Keep driving north into the red dirt of the Northern Territory for a true Australian trip of a lifetime. ◆ Cage

diving with great whites sharks

If you love to live on the wild side and want to get your heart racing, then why not get up close and personal with the Great White Sharks at the Neptune Islands Marine Park, off the coast of Port Lincoln. Shark cage diving is the only way you can get this close to huge sharks - or as close as you want to get! However, if you find sharks too scary, you might prefer to snorkel with the sea lions instead and explore the reefs and marine life around Port Lincoln. Shark cage diving

◆ Go

on a wine tour

South Australia boasts some of the best wine regions in Australia, from the Barossa Valley, McLaren Vale, the Adelaide Hills, the Coonawarra, or Clare Valley – there is plenty of wine country to visit. If you prefer your big, bold shiraz's, you may like to visit the Barossa. However, if you prefer a flavourful Chardonnay, then the Adelaide Hills may have the best wine for you. ◆ Picnic

near a sinkhole

The Sunken Garden in Mount Gambier is a unique limestone cave that was naturally formed after the roof of the chamber collapsed in. The Sinkhole was made into a garden in 1886 by James Umpherston and has been a popular visitor attraction ever since. You can enter the sinkhole from dawn to dusk, and after the sun sets the Sinkhole has hundreds of possums enter the garden to feed. It is the perfect location for a picnic Source: Shutterstock

NORTHERN TERRITORY

and if you bring fresh fruit, you can feed the possums from the top of the sinkhole. ◆ Hop

over to Kangaroo Island

Wanting to escape away from the mainland? You may enjoy a couple days on Kangaroo Island! Boasting a rich environmental sanctuary, KI has gorgeous national parks and multiple animal experiences - whether that includes visiting the Raptor Domain or searching for Fairy Penguins at night. The island also has a strong food and drink culture with tourism spots including honey, beer, wine, and oysters. ◆ Wander

red rock

around the

Just over the border in Northern Territory is Uluru-Kata Tjuta National Park, the location of the iconic Australian landmark. Visiting Uluru is an explosion of Indigenous Australian culture and is a prime place to learn more about our First Nations people. You may enjoy walking around the base of Uluru or having a guided tour where you can listen to Dreamtime stories. The Uluru-Kata Tjuta Cultural Centre is also a fabulous place to start to find out what activities and tours are available.

Your Retirement Living – 9 th edition

Lifestyle – Travel

Hit the road: Adelaide to Mt Gambier Distance (approx.): 435km Driving time (approx.): 4hr 45min Suggested time: 3-4 days Summary: This path blends a succession of small towns with bigger centres and includes a World Heritage site and a pair of premier wine regions among its goodies. The route heads in a southeasterly direction along the South Eastern Freeway before joining the Dukes Highway and then descending via the Riddoch Highway. The journey is completed at the state’s mostpopulous regional city, Mt Gambier. Highlights:  T he Bend Motorsport Park, Tailem Bend  Padthaway wine region  Naracoorte Caves National Park  Coonawarra wine region  Mary MacKillop Penola Centre  Blue Lake, Mt Gambier  Umpherston Sinkhole, Mt Gambier The journey For easy navigation, we’ve divided this route into three sections:  Adelaide to Tailem Bend  Tailem Bend to Naracoorte  Naracoorte to Mt Gambier

The Bend Motorsport Park

Adelaide to Tailem Bend The road trip starts with a climb towards the famous Adelaide Hills, skirting past its much-loved towns and villages. A slight detour to openrange Monarto Safari Park soon beckons wildlife lovers. Otherwise, the journey continues in the direction of Murray Bridge. While the freeway bypasses that city, the obvious nature of its name is not lost on travellers. Just beyond here, a bridge reveals the Murray River below it and the famous waterway is always within reach as the road continues to the historical railway town of Tailem Bend. Here, leading attractions combine past and present. Firstly, step back in time at Old Tailem Town, billed as Australia's largest pioneer village. Then, visit The Bend Motorsport Park, a new, world-class facility that’s home to leading racing events. Outside of race days, the action remains thanks to thrilling experiences like high-speed vehicle hot laps, go-karting, and more.

Tailem Bend to Naracoorte This leg follows the Dukes Highway and is dotted with small towns that suit pitstops. Coonalpyn stands out thanks to the striking murals that adorn its grain silos, which make for pretty pics. Source: Josh Geelen

Naracoorte Caves

Further along, after a fork in the road that diverts to join the Riddoch Highway, the town of Padthaway presents. It’s home to a wonderful wine region most noted for its reds – shiraz and cabernet sauvignon, in particular. From here, the bitumen leads to the popular Limestone Coast town of Naracoorte, best known for what lies beneath it: captivating caves. Naracoorte Caves are part of the World Heritage-listed Australian Fossil Mammal Sites. Joining a tour to explore these incredible natural creations and hear of their mindboggling past is not to missed.

Naracoorte to Mt Gambier Not far south of Naracoorte and literally just on the side of the highway is Father Woods Park. It includes beautiful wood-carved sculptures that depict the inspiring Source: Mike Haines

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Tailem Bend but the road loops back to rejoin the main path. Bordertown: Birthplace of the late Bob Hawke with various attractions dedicated to the former Australian Prime Minister. This is another diversion that allows a simple return to the main route. Wrattonbully wine region: Yet another great grape-growing region! Located off the main route between Padthaway and Coonawarra. Tantanoola: More incredible caves to uncover, 30km northwest of Mt Gambier. Coonawarra Railway Siding

lives of Catholic priest, Father Julian Tenison Woods, and Australia’s first saint, Mary MacKillop. More of that line of history can be explored a tad further south at Penola. But before reaching that destination, this section reveals one of Australia’s best wine regions: the Coonawarra. The area’s famed terra rossa soil creates distinctive and delicious reds, most notably cabernet sauvignon and shiraz. Wineries line the side of the highway – conveniently, the region extends in a long strip – which makes for hasslefree stops at cellar doors. Blue Lake

Your Retirement RetirementLiving Living––99ththedition edition

Source: Ben Goode

Not far beyond here is Penola, where the fascinating Mary MacKillop Penola Centre is among its best attractions. Back on the road, the vibrant city of Mt Gambier awaits. It’s renowned for its ancient volcanic landscape and bursts with enchanting attractions that include iconic Blue Lake as well as Umpherston Sinkhole.

If you have more time . . . Ngarkat Conservation Park: This huge area is home to 120-plus bird species and native wildlife, and various moderate walks are available. It’s 170km east of

Port MacDonnell: The state’s southernmost town. Expect rugged but spectacular coastal scenery topped with engaging attractions. It’s reached 25km south of Mt Gambier. Accommodation along the way: ◆ B IG4 The Bend Holiday Park, Tailem Bend ◆ BIG4 Naracoorte Holiday Park ◆ B IG4 Blue Lake Holiday Park, Mt Gambier Road trip supplied by BIG4

Source: Jaxon Foale

Lifestyle – Travel

The best of Tasmania

ustralia's only island state, Tasmania has a lot to offer from its captivating natural beauty to its diverse food and wine. Van Diemen's Land balances the new and old perfectly, providing a mixture of historical and cultural sites, untouched landscapes, and unique modern experiences. ◆ Buy

nick nacks at Salamanca Market

If you want to try the delicacies of what Tasmania has to offer, the best place to find it is at Salamanca Market. Winding along Salamanca Place in Hobart, the huge market has artisans, producers, designers, and so much more ready for you to peruse. This historic market will be celebrating 50 years in 2022 and still is a vibrant community market. ◆ Get

weird at MONA

Tasmania is well known for embracing the dark, controversial, and avant-garde, which is something you can explore at the Museum of Old and New Art (MONA). There are over 300 works of art on display at the MONA covering historic events and ancient Egyptian mummies to more contemporary art that pushes the bounds of possibility and may leave you with more questions than answers. Not only does MONA have experimental art, it also has a winery, vineyard, restaurant, bars, and cinema on site.

◆ I mmerse

yourself in history

Looking to sink your teeth into history? The Port Arthur Heritage Site is an important UNESCO place that captures and educates people on the hardships and punishments of convict settlements in Tasmania. The Port Arthur site has over 30 historic buildings, ruins, houses and gardens for you to explore, as well as a number of walking trails and harbour cruises. If you love the scary and macabre, you may enjoy a ghost tour, cemetery tour or a walking "escape from Port Arthur" true crime adventure tour. ◆ Go

trekking at Cradle Mountain

No matter how long you want to hike in the Cradle Mountain - Lake St Clare National Park, there is a Port Arthur Heritage Site

TASMANIA

track for everyone. You may prefer a brief 20 minute walk past babbling brooks and through dense emerald forests or a six day hike through the alpine terrain. This national park is one of the last places you can find true, untouched wilderness – all the while breathing some of the cleanest air in the world. If you are lucky, you might stumble across the ever elusive Tasmanian devil. ◆ E xperience

delights

Bruny Island

Some of the best food and drink you will find in Tasmania is on Bruny Island, which you can only get to by ferry. The many delights you can sample include cheese, oysters, berries, chocolate, whisky, honey, beer and wine. Alongside the delectable delicacies is the beautiful scenery, rolling hills, and abundance of walking trails. Source: Shutterstock

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Hit the road: Hobart to St Helens Distance (approx.): 310km Driving time (approx.): 4hr Suggested time: 3-4 days Summary: A ton of visual treats – headlined by some of the state’s most iconic natural attractions – ensures this coast-hugging path is an absolute epic. The route heads in a northeasterly direction along the Tasman Highway before linking with Coles Bay Road as it descends Freycinet Peninsula. Heading back up Coles Bay Road, the drive reconnects with the Tasman Highway to St Helens. Highlights:  Spiky Bridge  Freycinet National Park  Bicheno Blowhole  East Coast Natureworld  Douglas-Apsley National Park  Bay of Fires conservation area The journey For easy navigation, we’ve divided this route into two sections:  Hobart to Coles Bay  Coles Bay to St Helens Wineglass Bay Track Lookout

Your Retirement Living – 9 th edition

Hobart to Coles Bay The city and its suburbs soon give way to countryside, and nature lovers will be tempted with a stop just 60km into the drive. That’s thanks to Tasmanian Bushland Garden, which has a native flora focus and includes a handful of pleasant walking trails. From here, the route steers towards the coast where the inviting village of Orford provides a warm welcome. Its river-meets-bay setting immediately captivates. Not far from Orford is Triabunna, a peaceful town flanked by untouched beaches, coastal reserves, forests, and more. It’s also the departure point for regular ferry services bound for much-loved Maria Island. Little Swanport is another cute seaside village that emerges. Just north of here, family-run Boomer Creek Vineyard has pulling power for a cheeky cellar-door stop. From here, the road is drawn to the edges of gigantic Great Oyster Bay, and glorious glimpses across the water to the striking peaks of Freycinet National Park are revealed.

Several sparkling beaches tempt, if a pitstop is on the cards. Alternatively, keep watch for a turnoff to quirky convict-built Spiky Bridge, just south of Swansea. A little further along is Kate’s Berry Farm with its onsite café and truck-load of delicious local goodies for takeaway. Or take a breather at Swansea, if only to soak up more jaw-dropping views. At this point, the path swings away from the water while curving around the bay – pitstop alert at Devil's Corner winery – before descending to Freycinet Peninsula along Coles Bay Rd. The relaxing waterfront town of Coles Bay awaits. This is the perfect base to explore surrounding Freycinet National Park and its bounty of treasure, including worldfamous Wineglass Bay. Source: Revolution MTB

Lifestyle – Travel

Blowhole, Bicheno

Coles Bay to St Helens The second leg of this journey takes visitors back along Coles Bay Road. For those who didn’t stop at Friendly Beaches on the way down, it’s highly recommended to factor in some time to explore this white sand wonder on the return journey. Rejoining the Tasman Highway, the path steers towards the coast and leads to Bicheno. Among its most popular attractions is furious and mesmerising Bicheno Blowhole, conveniently located close to town. ‘Up the road’ is East Coast Natureworld, a popular wildlife sanctuary home to an assortment of native animals. A tad further north, Douglas-Apsley National Park provides another compelling reason to stop, albeit with a small diversion. This awesome Georges Bay, St Helens

Source: Tourism Tasmania and Kathryn Leahy

area is home to waterfalls, gorges, dolerite-capped plateaus, and other gems. More sparkling beaches line the road as it points northwards, intertwined with laidback seaside towns synonymous with this route.

If you have more time . . . Maria Island: Day trip to this action-packed island via ferry from Triabunna. It oozes dramatic scenery mixed with tangible reminders of its penal colony days.

The end point is St Helens, which has an enviable setting overlooking Georges Bay.

St Columba Falls State Reserve: View one of Tasmania’s highest waterfalls, found among sprawling forested surrounds. Accessed 30km west of St Helens.

This alluring port town is a gamefishing hotspot, has an extensive network of mountain biking trails, and features a riveting maritime museum among its bank of attractions.

Evercreech Forest Reserve: This stunning area is highlighted by a cluster of the tallest white gums on the planet. Located 35km west of St Helens.

Yet the biggest drawcard is nearby Bay of Fires Conservation Area. There’s eye candy galore thanks to the irresistible combination of white sand beaches, crystal-clear waters, and lichen-covered granite boulders.

Accommodation along the way: ◆ BIG4 Iluka on Freycinet Holiday Park, Coles Bay ◆ BIG4 St Helens Holiday Park Road trip supplied by BIG4 Source: Flow Mountain Bike

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The best of Victoria

ell known for its strong arts and music culture, Victoria loves its entertainment and to entertain! The State has something for everyone, whether you are looking for a relaxed coastal drive or to throw yourself into exciting festivities and experiences. ◆ C atch

the 12 Apostles

This iconic collection of limestone stacks is under constant threat from the weather and salty water and may be gone in the future. So they are well worth seeing in person while you can. There are multiple coastal walks to the 12 Apostles and around the region that showcase the beauty of Australian bays and beaches. There are also numerous unique forests to walk through, including Melba Gully that is home to glow worms!

Puffing Billy Railway

Your Retirement Living – 9 th edition

VICTORIA

◆ W atch

the Penguin Parade

Nothing looks more majestic than watching little penguins waddle together, let alone in a little parade! On Phillip Island in Victoria, each day these amazing birds return home to their burrows from a big day in the ocean. The penguins are of course the main attraction of the parade - which you can view in the evening from nearby platforms and the boardwalk. ◆ Ride

the oldest steam railway

A timeless icon in Victoria, the Puffing Billy Railway is a delightful trip through the Dandenong Ranges. The gorgeous scenery of the area will flash by from the open side carriages. The trains visit different locations and depending on where Source: Norman Allchin / Shutterstock.com

you hop off, you may be able to leisurely walk along trails, catch a bite to eat, visit a museum or the visitors centre, or even wiz around a lake in a paddleboat. ◆ G o

hiking in the mighty Grampians

The mountains of the Grampians have dazzling waterfalls, gorgeous flora and fauna, and breathtaking views that would entice any keen walker or hiker. The Grampians is within the Gariwerd region and has the largest number of ancient Aboriginal rock art paintings and shelters in the south of Australia. It is a fabulous place to explore our First Nations culture at heritage sites and trek through the forest gullies of the Grampians. ◆ Pan

for gold at Sovereign Hill

This open-air museum fabulously recreates 1850s Ballarat during the exciting gold rush era in Victoria. Be transported back to a time when coaches were the main form of transport and panning for gold was a way of life. Take a tour in the Red Hill Mine or meet some of the "characters" who were around in the 1850s. You can even participate in some candy making and get an olden style photo in Victorianera costumes.

Lifestyle – Travel

Hit the road: Melbourne to Lakes Entrance Distance (approx.): 550km Driving time (approx.): 7hr Suggested time: 3-5 days

provoking and well-presented war memorial; and Seymour Railway Heritage Centre, which operates regular train rides and offers guided tours by appointment.

Summary: This semi-circular loop encompasses spectacular and variable scenery and retraces fascinating histories. It mixes muchloved destinations with under-theradar locations; both are packed with exciting experiences.

Seymour to Wangaratta

The route heads in a northeasterly direction along the Hume Highway before descending via the scenic Great Alpine Road to reveal the splendour of the High Country region. The end point is the relaxing Gippsland town of Lakes Entrance.

Continuing along the Hume Highway, this next stretch breathes life into the state’s infamous bushranger days. The easiest of diversions from the main road leads to Euroa, which includes an old bank that was robbed by Ned Kelly and his gang.

Highlights:

Further along, Benalla is just off the highway and its acclaimed art gallery includes works that focus on the area’s bushranger link.

 V ietnam Veterans Commemorative Walk, Seymour  Big Ned Kelly statue, Glenrowan  Wangaratta Art Gallery  Huggins Lookout, Bright  Alpine National Park  O riental Claims Historic Area, Omeo  N inety Mile Beach, Lakes Entrance The journey:

In addition, several picturesque parks are dotted around town and create ideal picnic settings.

You can’t miss the Ned Kelly association in neighbouring Glenrowan. This township is the site of the final siege and capture of the bushranger and his gang, and the Big Ned Kelly statue is among many attractions here that relive the gripping banditry days. Big Ned Kelly statue, Glenrowan

Wangaratta is just off the Hume, too, and this vibrant city blends a wonderful art gallery and museum with pretty parks and gardens among more.

Wangaratta to Bright Following the Great Alpine Road, this section reveals the immense beauty of the High Country region. The scenic path passes the pleasant town of Myrtleford, with a mix of attractions that warrant a stop, before reaching beautiful Bright. This instantly loveable town peaks with prettiness in autumn but is a treat for the eyes at any time of year. The enchanting scenery is best explored via myriad walking and cycling tracks, or kayak along the Ovens River. Source: Supplied

For easy navigation, we’ve divided this route into four sections:  Melbourne to Seymour  Seymour to Wangaratta  Wangaratta to Bright  Bright to Lakes Entrance

Melbourne to Seymour The first leg of this route heads through Melbourne’s northern suburbs before arriving at the historical railway town of Seymour. Located on the Goulburn River, Seymour has a wide variety of compelling attractions. Among them are the Vietnam Veterans Commemorative Walk, a thoughtYourRetirementLiving.com.au

Lifestyle – Travel

A handful of wineries and iconic Bright Brewery provide the chance to indulge while Huggins Lookout is the go-to spot to soak up vibrant vistas. Bright makes an excellent base for exploring the wider region’s many delights, too. Note: An alternative route is to begin this leg along Snow Road before linking with the Great Alpine Road. This path incorporates the Italian-influenced King Valley wine region, regarded as Australia’s home of prosecco.

Bright to Lakes Entrance The final leg continues its descent towards the coast. It incorporates the charming old-gold village of Harrietville as well as the popular ski resorts of Mt Hotham and Dinner Plain as the road winds through spectacular Alpine National Park. Roughly halfway between Bright and Lakes Entrance is another former mining town that warrants a stop: Omeo. Its golden past is best retraced at the nearby Oriental Claims Historic Area, which reveals evidence of its heady days among scenic surrounds. Mt Buffalo National Park

Lakes Entrance

Source: Supplied

Continuing to snake through East Gippsland, this suggested route bids farewell to the Great Alpine Road at Bruthen and soon reaches the aquatic playground of Lakes Entrance. The attractive town is so named for its positioning on the edge of Ninety Mile Beach where Gippsland Lakes merges with the Southern Ocean. Naturally water-based leisure abounds, but ample attractions and activities await those who wish to stay dry.

Source: Supplied

If you have more time . . . Nagambie Lakes wine region: Explore a handful of excellent wineries, beginning roughly 30km north of Seymour. Beechworth: Indulge in more bushranger yarns or tasty craft beer in this well-preserved historical town, 40km west of Wangaratta. Mt Buffalo National Park: Breathtaking scenery is on display year-round, including waterfalls, granite tors, and various wildlife. It all begins 35km west of Bright. Alpine National Park: Victoria’s biggest national park is home to towering peaks, premier ski fields, river valleys, and much more. Accessible from Bright. Buchan Caves: Admire amazing limestone creations on regular tours, 55km northeast of Lakes Entrance. Accommodation along the way: ◆ BIG4 Seymour Holiday Park ◆ BIG4 Wangaratta North Cedars Holiday Park ◆ BIG4 Porepunkah Holiday Park ◆ BIG4 Bright Holiday Park ◆ BIG4 Waters Edge Holiday Park, Lakes Entrance ◆ B IG4 Whiters Holiday Village, Lakes Entrance Road trip supplied by BIG4

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Lifestyle – Travel

The best of Western Australia

t’s called the road trip state for a reason! Western Australia has some of the best Australian landscapes the country can offer, including monolithic rock formations, gorgeous beaches, abundant wildlife, and logic-defying natural attractions. ◆ Meet

the quokkas on Rottnest Island

Just a short ferry away from Perth, Rottnest Island is the only place you can find wild, friendly quokkas. These smiley marsupials are a small type of wallaby and, of course, have become a popular attraction on the island. You can find these creatures anywhere on the island and they are quite happy to get in a photo - but don’t touch them! Rottnest Island also has heaps to do like free guided walking tours of the island, snorkelling along the beaches, and adventure cruises. Smiling quokka

◆ Traverse

the Kimberley

This ancient region truly captures the untamed wilderness in Western Australia. Going to the Kimberley is a huge adventure where you can stumble across hidden pristine beaches, endless canyons, and stunning rocky monoliths. So many natural wonders are hidden away in the depths of the Kimberley, including the Bungle Bungles, Mitchell Falls, Zebedee Springs, and Emma Gorge to name a few. ◆ Stargaze

at the Pinnacles

The distinctive limestone spires you can find emerging from the yellow sands of Nambung National Park would be unmistakable as the Pinnacles of Western Australia. These structures have formed to what they are today over an estimated 25,000 years. Stargazing and sunset tours are incredibly popular among tourists Source: Shutterstock

WESTERN AUSTRALIA

and can provide a stunning backdrop that lights up the sky and the natural wonders. ◆ R ide

through the Horizontal Falls

Talbot Bay in Western Australia has the only horizontal waterfalls in the world! The 20 metre gorge passageway causes a natural tide phenomenon that causes the ocean to fall like a waterfall. There are plenty of fast boat rides through the waterfalls themselves or if that is too bumpy for you, you can see the waterfalls from above on a seaplane. ◆ Be

dazzled at Lake Hillier

The contrast between pink and blue could not be clearer when standing next to Lake Hillier and comparing the lake’s water to the neighbouring Pacific Ocean. Fabulously pink is the name of the game for Lake Hillier, boasting a vivid colour that looks simply artificial yet is completely natural. Scientists are still trying to figure out why the lake has such a bubblegum pink colour, but it is certainly quite a sight to behold. It is located on Middle Island, just off the coast of Western Australia. Additionally, Lake Hillier is part of the Recherche Archipelago, a series of 105 islands that are brimming with vibrant ecosystems.

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Lifestyle – Travel

Hit the road: Perth to Albany Distance (approx.): 640km Driving time (approx.): 7hr 30min Suggested time: 4-6 days Summary: A mixed bag of eyebulging sights are a constant along a route that embraces glittering coastline, myriad national parks, and time-honoured holiday destinations. The route heads south along the Kwinana Freeway and Forrest and Bussell highways to Margaret River before veering east to mostly follow the Brockman, Vasse, and South Western highways to Walpole and then the South Coast Highway to Albany. Highlights:  D olphin Discovery Centre, Bunbury  Busselton Jetty  Leeuwin-Naturaliste National Park  Margaret River wine region  Gloucester National Park  Walpole-Nornalup National Park  William Bay National Park  National Anzac Centre, Albany  Torndirrup National Park Busselton Jetty

The journey For easy navigation, we’ve divided this route into two sections:  Perth to Margaret River  Margaret River to Albany

Perth to Margaret River This drive dissects Perth’s southern suburbs before edging the coastal centres of Rockingham and Mandurah. It’s only a slight diversion from the main path to explore the many waterways of Mandurah, the state’s biggest regional city. Otherwise, press on to Bunbury. Set on Koombana Bay, the vibrant city’s excellent attractions are led by the Dolphin Discovery Centre and the distinctive, pink-coloured Bunbury Regional Art Gallery. Source: Tourism Western Australia

From here, the route clings to the coast before reaching Busselton, an appealing city overlooking Geographe Bay. While there’s plenty to entertain, Busselton’s most notable attraction is a 1.84kmlong jetty that has an underwater observatory at its far end. From this point, the route cuts inland to Margaret River, quickly introducing visitors to vineyards that make up one of Australia’s premier wine districts. Both a township and a region, Margaret River has rich appeal. The wider area showcases all manner of landscapes, attractions, and experiences. Nearby Leeuwin-Naturaliste National Park demonstrates this all on its own. Quirky caves, towering trees, funky formations, and breathtaking beaches lead a litany of treasure to uncover in this massive space. Yallingup Maze is another excellent Margaret River attraction, the bovine-themed town of Cowaramup is worth a wander, and Aboriginal cultural tours are highly rewarding. Elsewhere, Aravina Estate in Yallingup includes both a surf and sportscar museum alongside a cellar door and taphouse.

Your Retirement Living – 9 th edition

Lifestyle – Travel

Two Peoples Bays Nature Reserve: Admire stunning coastal scenery, 35km east of Albany. West Cape Howe National Park: Teems with dramatic landscapes south of the main highway between Denmark and Albany. Valley of the Giants, Tree Top Walk

Margaret River to Albany The first section of this leg is dominated by greenery as it cuts through national parks and state forests. A stop at Greater Beedelup National Park is recommended. Its key feature is Beedelup Falls, easily accessed from a nearby car park. Continue to Pemberton, which is surrounded by massive karri trees, most notably those in nearby Gloucester National Park. The most famous of these is the Gloucester Tree, which was once used as a fire lookout and can be climbed – if acrophobia isn’t an issue! From here, the zig-zag nature of the route eventually steers towards the coast. John Rate Lookout warrants a stop just before reaching Walpole where – you guessed it – another nearby national park grabs attention.

Source: Tourism Western Australia

From here, Albany awaits. The thriving port city is planted between Princess Royal Harbour and King George Sound and abounds with picturesque beaches. Head to Albany Heritage Park to visit the must-see National Anzac Centre and to soak up sensational views at Padre White Lookout. Or retrace a fascinating past at Albany’s Historic Whaling Station.

Porongurup National Park: Gigantic granite domes protrude from this park, 40km north of Albany. A skywalk atop Castle Rock delivers more jaw-dropping views. Stirling Range National Park: Rugged peaks and a feast of flora are key features, beginning 100km northeast of Albany. Accommodation along the way: ◆ BIG4 Breeze Holiday Parks Busselton

And dare we spruik yet another national park, but nearby Torndirrup is a star-studded area replete with eye-catching formations.

◆ BIG4 Taunton Farm Margaret River

If you have more time . . .

◆ BIG4 Emu Beach Holiday Park, Albany

Cape Naturaliste: At the tip of Leeuwin-Naturaliste National Park, this headland serves up amazing vistas. It’s 35km west of Busselton. Elephant Rocks, William Bay National Park

◆ BIG4 Denmark Ocean Beach Holiday Park

◆ BIG4 Middleton Beach Holiday Park, Albany Road trip supplied by BIG4 Source: Tourism Western Australia

Just east of town is Walpole‑Nornalup National Park. It features the Valley of the Giants Tree Top Walk, a suspended path that delivers astounding perspectives of towering tingle trees. Soon enough, another national park demands serious attention: William Bay. Quirky Elephant Rocks and sparkling beaches led by pictureperfect Green Pools are among its best finds. The park is just west of Denmark, a small and relaxed town overlooking Wilson Inlet. Beautiful beaches grab attention, as do cellar doors that form part of the wider Great Southern wine region. YourRetirementLiving.com.au

Lifestyle – Travel

“The freedom to do as little or as much as you like.” In 2006, the business that had employed Ken and Cheryl for many years moved its operations offshore.

“Ken is now 76, so we don’t travel as far as we used to, but that is more because we are enjoying meeting up with about 20 caravanning couples at BIG4 Tweed Billabong,” Cheryl adds.

“We have different games organised, like bocce, crochet, trivia nights, organised trips, or picnics at different places. There are so many beautiful spots to visit.

hat was the catalyst for the couple to cease working. It was also a trigger to embrace caravanning. Initially, they weren’t sure if van life was for them, but the pair hasn’t looked back. “When we retired, we moved to the country and decided to give caravanning a go – not with a lot of confidence that it would be a long-term thing. But now it stretches into months. We love it so much,” Cheryl says. Towing a 21ft van, the pair is usually on the road for much of winter and spring, combining their love of travel with their passion for golf. “Our regular route is travelling to the east coast from Nambucca Heads until we get to Tweed Heads. We stay at BIG4 Tweed Billabong Holiday Park for three or four months, and absolutely love it,” Ken says. “We are not your intrepid explorer types. We don’t free camp. We like company, and there is no better place to meet people than at a caravan park.” “We are keen golfers and members of the New South Wales Veteran Golfers’ Association. They organise weeks of golf, which goes all year. We usually start tournaments at the beginning of June,” Cheryl says. Being able to socialise while away is also important to the couple.

Ken and Cheryl love their lifestyle

Source: Supplied

“Plus, coming from the country it is nice to spend time at the beach.”

“You don’t have to be rich – you simply need to be organised and just do it.” As far as retirement goes, the couple absolutely loves the lifestyle. “The thing that has surprised us about retirement is how much there is to do and how time flies. It was hard at the start of retirement as we thought, ‘No more work, what are we supposed to do now?’. So that’s why we bought a caravan and started travelling,” Cheryl says. “We’re loving every minute – the freedom to do as little or as much as you like. You are your own boss. “And you don’t have to be rich – you simply need to be organised and just do it.” As for those who are new to caravanning, the couple stressed the importance of keeping vehicles maintained, not overpacking, and not being afraid of asking for help. While Ken and Cheryl are looking forward to reuniting with family and friends on their return after this stint away, they also have their sights set further afield. “We’ve never been to Uluru and would love to spend a winter up in Darwin,” Ken says. Let’s just hope the Northern Territory has a few good golf courses. Case study supplied by BIG4 Holiday Parks.

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SCAN

for a packing checklist

Health & Wellbeing – Nutrition

Eat yourself healthy It’s not unreasonable to assume that once you retire, you will be able to spend more time ‘wining and dining’ with your friends and family.

hile there is nothing wrong with enjoying the good things in life, you should remember that a balanced diet is key to a healthy and long life.

“A diet has to be quite nutrientdense, meaning the food you eat you need to aim to really pack it full of healthy food nutrients, particularly protein.

Food and nutrition are an important part of looking after yourself as you age. It can be difficult to stay on top of your own nutrition when you are facing added issues of age related reduced taste and smell, a decreased appetite, or the loss of skills to make yourself food.

“Really focusing on the quality of the food that you are putting on the plate more so than the quantity.”

Jane Freeman, Accredited Practising Dietitian and Spokesperson for Dietitians Australia, says that healthy eating when you are older can really help with reducing the likelihood of developing or exacerbating chronic health conditions. “Good nutrition is important as you age and ageing obviously brings body changes with it. These can be health issues or high risk of heart disease, diabetes or things like arthritis and osteoporosis,” says Ms Freeman.

When reaching your 50s or 60s, more key health problems start to present and health becomes a bigger issue for older people. Tuning into your diet to support good health can be really beneficial and can support you when you have a chronic health issue. Ms Freeman says it’s a great way to be involved in managing the treatment of your health. As you get older, you start to lose a lot of muscle which can impact you in terms of mobility and strength. Fueling your body with the right food can assist in reducing the likelihood of you developing chronic illnesses, keep your muscles and bones strong, and nurture your mental health.

The more mobile and healthy you are, the longer you can remain living an active and independent life.

Top healthy eating tips ◆ Eat a well-balanced diet Make sure you reach your five vegetables and two fruits a day, plus eat whole grains and lean meat. Gravitating towards a balanced diet is the best way to get the nutrients and vitamins you need to fuel a healthy body. Vegetables, fruit and whole grains are good fibre for your body that assists in moving cholesterol out of the body and promotes happy bowel health. ◆ R educe your salt and sugar intake Salt can easily increase high blood pressure and heart disease. Adding salt to flavour your food should be replaced with using different fresh herbs and spices.

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Health & Wellbeing – Nutrition

◆ Cut down on saturated fats Heart health is key when you are older, so cutting down your saturated fat consumption can be really important. Avoid highfat dairy or your discretionary foods/junk foods, like take away, as much as possible. Using healthy oils, such as olive oil, in your cooking can also help in reducing your saturated fat intake. ◆ E njoy your wine and beer, but don’t overdo it Alcohol doesn’t have any nutritional benefit and can be just empty calories. It has high amounts of sugar and an older body doesn’t respond well to alcohol. It’s recommended that people shouldn’t have more than two standard drinks a day.

Processed foods have hidden sugar crammed in, which means you may not be aware of how much sugar you are actually consuming. Sugar can result in chronic health conditions, like diabetes or heart diseases. ◆ Eat lots of protein Protein guidelines for older people are that they need around 1 to 1.2 grams of protein per kilogram of body weight. This is quite a lot of protein. Muscle loss is a big problem for older adults, so you need to

be mindful that you are eating lots of different protein through legumes, vegetables, yogurt and meat. ◆ Vitamin D and Calcium Older adults need Vitamin D to be able to ingest calcium properly, and of course, calcium is important for your bones. If you have a fall and break something, you will be more likely to bounce back if your bones are strong and healthy. Calcium also assists with arthritis and osteoporosis.

A good diet can reduce the likelihood of you developing chronic illnesses, keep your muscles and bones strong, and nurture your mental health. 50

Your Retirement Living – 9 th edition

Since your body requires fewer calories as you age, you need to make every bit of food you consume count. It’s well known that malnutrition affects many older people in aged care facilities, but most don’t realise that malnutrition can occur before someone is even in a facility and may even be the cause for ending up in a nursing home. Your body is less able to absorb the nutrients and vitamins you need when you are older, which is why you really need to focus on what you are putting in your body early on. Having a basic meal plan for the week can keep you on top of your eating habits. You should also complement healthy eating with exercise. For more information about keeping physically fit, see page 52.

Health & Wellbeing – Nutrition

Not all older adults need to take supplements or vitamin tablets to improve their nutritional intake, it depends on how you are managing your diet. What about supplements? Your body requires a good mix of vitamins and minerals to keep you functioning and healthy when you are older. However, you are more susceptible to deficiencies in certain vitamins and minerals during your old age. In some cases, supplements can be very helpful in fueling your body with the right nutrients, if your normal diet is lacking. Supplements

can also boost your nutrition even if you have a well-balanced diet. Not all older adults need to take supplements or vitamin tablets to improve their nutritional intake, it definitely depends on how you are managing your own diet. Margaret Hays, Accredited Practising Dietitian and Spokesperson for Dietitians Australia, says there are some instances where it can be a good idea for an older person to take supplements.

“Supplements wouldn’t be for everybody. Some people eat really well and some people eat really poorly. It would be that old thing of somewhere in between would be fine, but if at the other end of the spectrum you would definitely need to be looking at nutritional support,” says Ms Hays. Before taking any supplement or vitamin tablets, you should check with your doctor about whether they are right for you. You should never substitute supplements for actual food. All the nutrients and vitamins, fats and carbohydrates your body needs can be found in the day to day food you eat. It’s about finding the right foods that meet that criteria and eating enough of it.

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Health & Wellbeing

The importance of staying active Keeping fit and active is really important in your later age, as it can have a big impact on your mobility, health and wellbeing.

tudies have shown that poor physical activities is a big part of physical decline linked to old age. Life longevity is also associated with regular exercise and has been proven to provide cardiovascular benefits to people over the age of 50. Good mobility is also linked to being fit and healthy through regular exercise, it can reduce unsteadiness, issues getting in and out of chairs, walking difficulties, or minimise your falls risk at home. If you have chronic health conditions, regular exercise can help minimise these issues or maintain your current level of ability. For instance, it can assist with joint problems, pain, disease, and muscle weakness. So it’s worthwhile to keep yourself moving as best as you can, even if you’re becoming less mobile. And while it may be harder to get those skills back that you lost, it’s not impossible.

Your Retirement Living – 9 th edition

It is never too late to get fit, and keeping healthy physically in our old age is instrumental in living longer. Sports and Exercise Physiotherapist, Matt Ransom, says that you have to ‘use it or lose it’ when it comes to moving your body and remaining mobile. “Regular exercise has numerous benefits both physical and mental,” Mr Ransom explains. “If you don’t remain active you won’t be able to maintain the physical capacity that you currently have which is enabling you to stay in the comfort of your own home.”

Benefits to regular exercise Exercise is really important to everyone for its benefits to the body and how it can enhance your life, regardless of age. It can build your muscle mass and kickstart your metabolism, which helps burn calories and keeps your weight in check.

Regular exercise can also help with: educing fractures by improving ◆ R bone strength ◆ Increase in energy levels ◆ Regulates blood pressure ◆ P revents cancer, cardiovascular disease, diabetes and other chronic diseases ◆ Manages arthritis ◆ Reduces anxiety or depression ◆ Improves sleep ◆ Increases self-esteem Particularly for older people who don’t exercise, there can be increases in body fat levels, risk of developing diseases, like heart disease; blood pressure and susceptibility to mood disorders. Lack of exercise can reduce your muscle mass, strength and physical endurance, coordination and balance, joint flexibility and mobility, immune system, bone strength, and cardiovascular and respiratory function. All of these health issues can have huge effects on your physical abilities. It’s important to nurture your body and undertake some form of exercise. Being healthy and fit also has been known to have positive impacts on your mental health. You don’t have to be doing full workouts or participating in sport, however, just continuing daily things, like going for walks or standing up to make dinner, can make the

Health & Wellbeing – Physical Health

difference in keeping up your everyday motor skills. If you are looking for activities outside your home, you may be able to find classes or groups in your local community that focus on fall prevention, maintaining your balance and flexibility, and improving muscle strength, with the added bonus of social interaction.

Fall prevention One of the most common mobility problems in older Australians is falling over at home. ‘Having a fall’ is a common reason for an older person to end up needing help at home or even end up in an aged care home or hospital. A fall can also lead to older people not wanting to take risks or being scared of falling over again - which usually leads to people not wanting to exercise out of fear. To reduce the risk of injuries and falls, physical exercise is your best preventative. At least 30 minutes of moderate physical exercise or activity a day is recommended, with a focus on aerobics or muscle strength.

At least 30 minutes of moderate physical exercise a day is recommended. Getting back onto the proverbial bike Before starting any type of exercise, especially if you are overweight, have a chronic illness or disease, or live a sedentary life, it’s recommended to see your doctor or a health professional for advice on getting into an exercise routine. At the start, exercise may feel like a chore, so try to do something that you enjoy. Ask some close friends if they want to start a walking group with you and see if you can work your way up to higher intensity exercise together.

Take a ride on your bike or have a walk around the local park. Swimming is also a great low-impact form of exercise. If you want a more guided exercise program, join a local gym or hire a personal trainer (PT). A personal trainer will not only be able to help you get fit, they will also sit down with you and organise goals you want to achieve and keep you on track to accomplish those goals. Learning how to use weight training with the help of a personal trainer can be a great way to improve your muscle mass. The main aim is to start off small and work your way up. Doing something is better than doing nothing.

Go, team, go! If you don’t like to exercise by yourself because it’s not fun or engaging, then you may benefit better from organised sport. A local sporting club or social group, including lawn bowls, badminton, tennis or a walking group, helps you get in your daily exercise while making a friend or two along the way. Not only that, if you love your sports but it’s too rough to play or don’t have the same physical abilities as you did when you were younger, you may be able to find a ‘modified’ sport version that keeps you on the field without having to worry about any injuries. Modified sports such as walking football and walking netball are both very popular alternatives to the wellloved Australian sports and they’re excellent options for older people and those with mobility issues. Contact your local council or sports club for more information about activities or exercise groups in your community. YourRetirementLiving.com.au

Health & Wellbeing – Physical Health

Getting back in the game We all know there are huge benefits in living a healthy lifestyle and the importance of regular exercise as part of that. But even if you have been active all your life, there may come a time when injury or reduced mobility start to impact on your ability to take part in the sport you love.

odified versions of sport are becoming increasingly popular among retirees as it allows people of all abilities to enjoy a sport they love without having to worry about injury or their current physical abilities. A number of older women in Strathalbyn and Milang, South Australia, are rekindling their love of netball by doing just that, playing the sport in a more accessible form: walking netball.

Don’t limit yourself! For decades Amanda Vivian has been a passionate netball player, starting around the age of 10 and working her way up over the years to playing at the top level in State teams. In 2012 she had to give up playing due to an injury and family commitments. When Amanda eventually came across Strathalbyn Walking Netball, she ‘ummed and aahed’ about whether she should join. She was concerned that she would be “too competitive” for walking netball, however, once she was back on the netball court, she couldn’t drag herself away. “From the very beginning, I absolutely loved it. To play sport without any pain - because you are not allowed to Participating in sport has huge benefits

Source: DPS

run and not allowed to jump - and find that I can still do it was great,” says Amanda. Standing at a tall 6 foot 4 inches, she was perfect in the position of goal shooter in her youth, but walking netball has allowed her to play a range of positions she never tried before. “I have only ever played goal shooter since I was about 12. Now, I hate putting on the goal shooter bib because I can play centre, goalkeeper, wing defence, wing attack – and I love it.”

“Being included in a group has me feeling wanted and it adds value to my life” When it comes to ageing, Amanda knows that keeping fit is important, which is why walking netball was a perfect avenue for her to keep fit and healthy while invested in something she loves. “I get very bored walking. I find team sports or sports with other people more interesting because you have that commitment to the team,” explains Amanda. She adds she sees people her age limiting themselves in what they do due to injury or reduced mobility, but believes it’s important to keep moving. “Your whole body relies on you still moving. It makes you a useful part of society. I love going out to concerts and bouncing the night away, it hurts like hell but I will always do that until I am in a wheelchair! “You use it or lose it, you have to keep moving or why be able to move [your body]?”

Netball nostalgia Every Tuesday night, Jan Woods stands on the netball courts at Strathalbyn and thinks, “God, I’m back here again!”

Your Retirement Living – 9 th edition

Health & Wellbeing – Physical Health

Walking netball is a modified sport for all ages

She played netball from the age of seven right up until she retired from the sport in her late 30s. Janet says it has been 35 years since she had played a game of netball, however, walking netball has allowed her to participate in that joy again. When she first came across the Strathalbyn Walking Netball group, she was unsure about joining because she hadn’t played competitive sport in such a long time and she knew she would never be able to run on a netball court. But since Jan was an avid walker, the idea of playing a modified version of netball that didn’t require any running or jumping, she realised she was actually fairly fit for the sport! “It is a good feeling and it’s nice to be out and about. I am one of the oldest out there, there are a lot of young mums that come in and play. I play against them and I don’t do too bad! It is a good all-round exercise program to be in,” says Jan. Picking up walking netball has been a great nostalgic hit for Jan that she could add to her busy social calendar of volunteering, book club and Mahjong.

Source: DPS

“It is far too easy to become isolated and as we get older, it is very easy for our circle of life to become very small and I think we can become quite self-absorbed to some degree. “Whereas, if your circle of people and contacts and things that you are doing are broad, it keeps us young and involved and connected with people. I think our connection with people keeps our mental health really good.” At 73, Sue Ford is the oldest member of the group. She came across walking netball while looking for an inclusive activity she could take part in with her adult daughter, who is autistic. They both love the game and the time they get to spend together on the court. Amanda, Jan, Jenny and Sue are living proof that you’re never too old to get back on the court. Participating in sport has huge benefits to your physical and mental wellbeing, which is why it is important to continue playing, even if you have to make adjustments. Sue (L) and Amanda (R) love being back on the netball court

Source: DPS

Building blocks for good health Jenny Drury came across the walking netball opportunity and decided to get back into the sport. Something she originally never thought she would play again. When she started playing walking netball, she found that playing team sport greatly improved her health, selfconfidence, and self-worth because of the camaraderie with others. “Just the physical aspect of how to feel good about yourself and just your ability to get out there and be involved is really important. Being included in a group has me feeling wanted and it adds value to my life in that way,” says Jenny. YourRetirementLiving.com.au

Health & Wellbeing – Mental Health

Looking after your mental health Mental health is an important factor in living a happy and healthy life. And especially for older Australians, your mental health can be critical to your overall health and wellbeing, which will help you living at home for longer.

“They are much more reliable, they do their homework more consistently, and they actually get better treatment outcomes because once they understand, they are really dedicated.” Some common reasons for symptoms of depression and anxiety in older people include: ◆ H ealth, where health issues start to play a part or you end up hospitalised ◆ L osses, whether that means retirement, family moving away, the death of loved ones, or the loss of physical abilities, like not being able to play golf or not being able to see well enough to drive ◆ G eneral life stresses, such as financial problems, marital conflict, change in living arrangements and more Be honest with yourself if you are suddenly experiencing depression or anxiety from difficult events in your life. Depression or anxiety in seniors can be hard to diagnose but you don’t have to go through it alone.

Serious consequences

t is estimated that one in five Australians experience a mental health condition at some point in their lives. For older people, anxiety and depression can be a common experience with one in twenty people over the age of 65 being diagnosed with a depressive or anxiety disorder. Professor of Psychology and Director of the Centre for Ageing, Cognition and Wellbeing at Macquarie University, explains that feelings of depression and anxiety occur often to people in residential aged care or to older people with chronic health conditions.

Your Retirement Living – 9 th edition

“Anxiety and depression can pop up for the first time in later life or it can be something someone has experienced on and off through their lifespan,” she explains.

Seek help The good news is though that it’s never too late to seek help and according to Professor Wuthrich, seniors generally respond well to treatment. “Once older people are told they have depression, then they are actually really willing [to get treatment]. Research has shown that they are really good candidates for psychological treatment.

Professor Wuthrich says, “The thing that is really interesting about anxiety and depression in older people is that if it is not treated, it actually has really serious consequences. “We know you are more likely to die early, you are more likely to have worse physical health, you are more likely to develop dementia. You are also at risk of suicide or self-harm, the same as other populations. “There are lots of reasons why we should be trying to actually treat this, while usually we kind of ignore it and dismiss it, like ‘It’s normal when you are old to get grumpy and down because your body is failing and your friends have died.’ It is actually not normal.”

Health & Wellbeing – Mental Health

Depression or anxiety can be hard to diagnose but you don’t have to go through it alone. How to get help Older people may not realise or recognise the problems they are having or facing are actually mental health issues. If you are not feeling yourself, you should visit your General Practitioner (GP) or local doctor for advice. Your doctor can help you seek further treatment or advice from a professional psychologist, psychiatrist or counsellor to discuss how you are feeling and what issues you are experiencing. Additionally, you can contact helplines, support groups and other health professionals who are able to listen to you and assist with your mental health. You will need a referral from a doctor if you want to claim mental health appointments on Medicare. Otherwise, you will have to pay for mental health appointments yourself. They will create a mental health treatment plan which will detail the issues you are experiencing, potential treatment options, and support services. They will also provide a letter of referral to your mental health expert of choice. This referral will allow for six appointments with a mental health professional that is subsidised by the Government. You will need

to talk to your doctor after your sixth appointment to access further Government-subsidised appointments. You can claim up to 20 mental health appointments in a year. You don’t have to have a referral from a doctor to see a mental health specialist, but you won’t receive Government-subsidised appointments without a referral.

Getting on track A mental health specialist can assist you in being happy and enjoying life. Different mental health specialists are able to provide assistance in different ways. ◆ P sychologists can treat mental health problems by helping you understand how you are feeling, resolving any issues you may have, implement different treatment strategies and make changes to your day to day that can improve your quality of life. You don’t have to get a referral to see a physiologist, however, it will cost more, and they cannot prescribe medication. ◆ P sychiatrists can treat and diagnose mental health conditions with the use of medication, treatment plans and therapies. They will work alongside you, your family, and other specialists to make sure you understand and can manage your symptoms. Most psychiatrists do need a referral and there can be a long waiting list for appointments. ◆ M ental health nurses are available in the community and can provide education, counselling, offer advice and support, assist with medication, and link you with other services and professionals that can help. ◆ S ocial workers are able to assist you in improving your mental wellbeing by making recommendations and promoting positive change.

◆ C ounsellors are able to discuss your feelings, possible solutions and causes of any stress, anxiety or depression, and then formulate a plan of action to manage your mental health. All of these professionals can have a positive impact on you and assist you in getting on track with your mental health.

Mental health strategies There are some basic daily things you can do to boost your mental health and combat any negative experiences you are having. For instance, socialising can play a positive role in keeping your mind happy and healthy. Whether it’s catching up with a friend for a regular cup of coffee or attending group social events with other older people in the community, there are a lot of different ways you can be social. There are also support groups available to assist you with any mental health conditions you may have. These groups can be targeted towards specific areas, like grief, boredom, loneliness or isolation. Additionally, it means you are getting out, meeting new people, and increasing your confidence. Depending on the support group, you may meet in person, online or over the phone. Staying active is another key component to developing optimal mental health. Try to engage in exercise where possible, like light walking, pilates, yoga or agemodified exercise and sports. Engaging with hobbies and activities you enjoy is a great way to boost your mental health and your mind.

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Retirement Living Options

Life in a village Living in a retirement village can offer a supportive environment and encourage independence, as well as the ability to enjoy social and leisure activities, if you choose.

ost retirement villages have a great sense of community and you can expect to be surrounded generally by like-minded, friendly and welcoming neighbours.

Culture Each village has its own culture, but generally each village should be based on ‘senior friendly’ criteria and a community focused environment. While each village differs from another, residents usually have an active say in which activities will take place, and are often involved in running events at the village. Depending on the village, some of these activities may include aerobics, water/aqua aerobics, card afternoons, Probus, personal training, knitting and sewing circles, craft groups plus outings to galleries, movies, events and places of interest. Regular ‘Happy Hours’ and afternoons spent watching televised sport are also popular among some residents.

Amenities

Sharing is caring

Retirement villages are run by professional managers and support staff who are committed to making life easier for residents, whether it is arranging for the collection of dry cleaning or keeping the garden in top condition.

Communal facilities are common features in retirement villages, with a range of services and amenities available to residents.

Security and 24 hour call systems, communal facilities such as games rooms or dining areas, or medical and allied health services are some of the amenities available to residents. Before moving to a residential village, enquire about the services and amenities available.

At your service Indulge in catered dining at the village’s restaurant or bistro, catch up with neighbours in the coffee lounge or enjoy a barbecue with your family, or perhaps you might simply prefer a quiet dinner in your own unit. These are the options available at most villages.

There are recreational, service and social communal facilities which, depending on the village, may include: ◆ L ibraries and community centres ◆ Barbecue areas, restaurants or internet cafés ◆ Gaming areas such as billiards, table tennis,indoor bowls, bowling greens and swimming pools ◆ M edical services such as doctors, podiatrists and physiotherapists ◆ Other services such as banking and hairdressers Be sure to visit and check the communal facilities available in the village you choose to ensure it fits with your lifestyle and needs.

Health Looking after your health is important. Some retirement villages are equipped to help you manage any existing health problems and may also be prepared to assist should you become unwell during your stay. Some villages have call systems installed in their villas and apartments to provide a 24 hour monitoring service for medical emergencies. Staff trained in first aid may also attend to the emergency.

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Retirement Living Options

Retire on your own terms Live life to the fullest in our Wellbeing Communities We believe that growing older shouldn’t have to mean sitting on the sidelines. People who join our Wellbeing Communities want to live life to the fullest. That’s why we can help you take care of the everyday things, like home maintenance and security, so that you can focus on the big things. Plan ahead with confidence, knowing that if your needs change in the future, we can meet them in the one community. You’ll enjoy priority access to onsite health care, support and personalised advice from our team.

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Port Macquarie Pre • Sienna Grange Aged • Sienna Grange Retire • The Governors Retire

Retirement communities: A range of retirement living options, architecturally-designed for healthy ageing: from three-bedroom villas, to luxury units or serviced apartments –all with services and support available, whether you need it now or in the future.

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All-inclusive Wellbeing Communities: A range of retirement living options, care apartments and small-scale aged care in one location, so that you don’t need to move if your needs change.

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Retirement Living Options

Operators may also keep a confidential record of residents’ medical history on file. This information may include your next of kin and Medicare details, which is released only with your authorisation to medical services in an emergency.

Security and 24 hour call A safe haven we can call ‘home’ is important but, without security, a comfortable lifestyle can be difficult to maintain. Retirement villages can offer a safe environment. Most villages have 24 hour on-call assistance and security and, at the press of a button, help is available 24 hours a day, seven days a week whenever required. You can be instantly connected to a friendly and qualified staff member or call assistant who will organise the assistance you need, which may mean calling a family member, friend, neighbour or an emergency response service such as ambulance or police. Residents can also choose the option of a daily welfare call.

Security is central to safe and comfortable living in everyday life, just as it is in community villages. Living in an environment where neighbours will look out for you and where dedicated staff are available to assist, will also give your family and friends peace of mind in knowing you are safe and well.

Are guests allowed? Family and friends are an integral part of life, and sometimes it’s enjoyable to have them stay with you as guests at a retirement village. Each village is different, but generally, visitors are welcome to stay and may also use the communal facilities as your guest.

What about pets? They love us unconditionally and have been known to boost a person’s health and happiness. While our family and friends are important to us, for some, pets also hold a special place in our lives. Whether you are allowed to bring your pet with you when you move to a retirement village will depend on the characteristics of your pet

and the pet policy and rules of the village. The size, temperament and audibility of the particular pet will also be relevant when a village decides whether it is appropriate to welcome your pet into the residential community. You will have the best chance of bringing your pet with you if the village is large and open, the homes are well spaced and your pet is small, quiet, friendly and clean. If bringing your pet with you is essential, then learning about the village pet policy and rules should be one of the first enquiries you make before considering a retirement community.

Resident Committees To promote and protect the interests of residents, Resident Committees are an integral group at retirement villages. Committee members are elected by other residents to hold office for a term of one year, however residents can stand for re-election after their term passes. While participation is optional, Resident Committees offer residents the opportunity to make a contribution to the village and the chance to interact in a supportive way with other residents.

Living in an environment where neighbours and staff will look out for you will give peace of mind. 60

Your Retirement Living – 9 th edition

Retirement Living Options

The basic structure and functions of a Residents’ Committee are described below: ◆ A Residents’ Committee can determine its own procedures and appoint sub-committees. he administering authority ◆ T does not need to be involved in the conduct of the Committee, but can meet with the group to ensure reasonable consultation on significant village issues. ◆ It is an offence for an administering authority to deliberately discourage or prevent residents from forming a Residents’ Committee or to

obstruct a Committee in the performance of its functions. ◆ A member can be removed from office by a special resolution of residents if the need arises.

Retirement Village Associations Residents can choose to join their State or Territory retirement village association which represents retirees living in retirement communities. These members-only retirement village associations usually assist in Government and Industry policy changes and how they will impact

Types of villages Retirement villages come in many different shapes and sizes, from ‘boutique’ sized villages with only a handful of units or multi-level apartment complexes in a ‘vertical village’, to large communities with hundreds of villas.

hey can be referred to by a variety of names, including over 55 lifestyle villages, lifestyle resorts, lifestyle or retirement communities, supported living communities, lifestyle estates, manufactured or relocatable homes, residential parks, or rental villages. In this guide we will be referring to all as retirement villages.

While many of these communities offer similar services, there are also differences. Some are designed for a younger set of active seniors while others enable residents to continue living at the complex as their care needs increase, meaning they may never have to move again.

their members. They also provide information or advice, can mediate conflict resolutions with you and your retirement village, and more. Australia’s peak body for the residential village industry is the Retirement Living Council. It works closely with state associations, particularly in relation to legislative matters. The Retirement Living Council advocates for the industry with Government while also encouraging high-quality village living.

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Some retirement operators offer aged care accommodation in the same location which means that when you are no longer able to live independently in your own home in the future, you don’t have to leave the community.

How villages are funded Resident Funded Village This type of residential village is owned and operated by the private sector or by a not-for-profit organisation on a commercial basis to produce a profit or surplus. The village is funded by residents who ‘purchase’ their villa or

Retirement villages are designed for people over the age of 55 who generally have retired from fulltime employment, as an alternative housing and lifestyle option. They are popular with people who feel they need more security, support or company, but want to maintain their independence. . YourRetirementLiving.com.au

Retirement Living Options

Some villages offer only one accommodation type while other communities may have a mixture of options for you to choose from.

Independent Living Units If you enjoy an active lifestyle and cherish independence, Independent Living Units (ILUs) may best suit your needs.

apartment under one of the tenure arrangements. The residents also contribute to the villages’ capital infrastructure cost and to the ongoing management of the village. Resident Funded Units are sold at market value, meaning the resident does not own the unit but purchases a loan licence agreement, giving the administration of the village an interest free loan and the resident a licence to reside in the village. Personal support or care is not always offered in Resident Funded Villages but, in residential communities, this can be purchased for an extra fee. Some new retirement complexes allow you to purchase the unit and land outright, so it is important to check the purchase or lease arrangements on offer.

Donor Funded Village These villages are normally owned and operated by not-for-profit organisations. They include an element of charitable subsidy, and entry is generally restricted to the disadvantaged.

Accommodation options Within retirement villages there are different types of accommodation you can choose from that best suits you and your financial circumstances.

Your Retirement Living – 9 th edition

Properties can include one to multiple bedrooms and vary from high or medium-rise complexes to semi detached buildings. Accommodation options generally range from independent living units to serviced apartments with many different options in between. Each of these housing developments comes with not only an independent home for you to live in, but also a range of services and facilities you can access if you choose. Usually, villages will have an option to ‘own’, ‘purchase’ or ‘lease’ your new home. Some villages may offer rental accommodation.

Retirement villages are popular with people who feel they need more security or company, but want to maintain independence.

Many ILUs, regulated by State and Territory Governments, are private residences that can provide village residents with the freedom to manage daily lifestyles, but with possible added benefits such as high quality community facilities, professionally managed gardens, and the guarantee of maintenance and security already taken care of by village staff. ILUs often feature easy, open plan living, which may include a complete kitchen, living and dining areas, bathroom, one to three bedrooms, as well as an external courtyard/ balcony/garden area and garage, carport or car space. They may be situated within a high or medium rise complex, terrace housing arrangement, or as stand-alone or semi detached accommodation.

Serviced apartments and supported living Sometimes referred to as ‘Assisted Living’, serviced apartments provide residents with some daily living assistance. Residents of serviced apartments usually prefer to live in the privacy and comfort of their own apartment, and are generally mobile and independent. The apartments ordinarily feature one or two bedrooms and are part of a larger residential village complex. Services provided may include cleaning, laundry and assistance with personal care. While a small kitchenette is usually included within the apartment, meals are served in a communal

Making every day the best it can be

Riverwood

Your Retirement Living, Your Community Riverwood offers an atmosphere of community and family. Residents can relax and enjoy enclosed, peaceful gardens or participate in the very active lifestyle of the Village. Family members and friends are always welcome, and are an integral part of the warm community feel of Riverwood.

Riverwood features: • Close to the centre of Albury and medical services. • Active Village lifestyle activities include bowling green, billiards, indoor heated swimming pool, shop, hairdresser, library and bar, all located onsite. • Private and spacious, set amongst 18 acres of established gardens and offering a 24-hour call bell system. • Strata titled. • Co-located with Aged Care.

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Call (02) 6021 8888 to organise a tour of the Village at a time which suits you.

Riverwood Retirement Living 990 Padman Drive, West Albury NSW 2640 t: (02) 6021 8888

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Retirement Living Options

dining room for residents to socialise over meals. The safety of residents is a priority with some villages offering a 24 hour call system which enables residents to alert on site personal care staff in the case of an emergency. It is important to understand that people with complex care needs, who may require greater medical attention, will not always suit living in a serviced apartment. Eligibility to reside in a serviced apartment or a supported living community may require you to be assessed as requiring assistance with daily living activities. A registered nurse or health care professional will complete the independent assessment which you can arrange to be conducted in the privacy and comfort of your own home. Extra care services can be tailored to suit residents’ health needs if required for an extra fee, which may include help with personal hygiene or managing medications.

Community houses If you prefer to live in close proximity to other people and only require limited services, such as meals, then a community house is ideal as it offers low cost bedsitter housing. These are excellent options for those with a lower asset base. These communities provide lifestyle village experiences with added care support. Similar to serviced apartments and support living, this option is great for people who would prefer to be in retirement accommodation and don’t want to go straight into an aged care facility.

Flexi units These one bedroom units allow a person to either remain independent or use the services the village offers on a ‘user pays’ basis, such as meals, cleaning or laundry services.

Your Retirement Living – 9 th edition

Care communities provide a lifestyle village experience with added care support Care communities These communities provide lifestyle village experiences with added care support. Similar to serviced apartments and support living, this option is great for people who would prefer to be in retirement accommodation and don’t want to go straight into an aged care facility. When living in a care community you can access additional supports as you age and your needs increase without you having to move to a different support setting such as supported living or an aged care home. You can continue living in your own place in the same community but benefit from additional care and support, including personal support, dementia care and palliative care.

Rental units Some retirement villages offer rental accommodation, sometimes known as periodic tenancy, but these are generally reserved for people with limited financial resources and are usually income assessed. Rental villages can provide a range of extra services and amenities, including basic help at home, care coordination, advocacy services and garden and house maintenance.

These villages are more affordable to rent than purchasing a home in a retirement village. You will generally be charged a rental that is a percentage of the age pension and you may be eligible for rent assistance from Centrelink. Rental villages can provide safety and security to older residents, while providing a retirement lifestyle at a reduced cost.

Manufactured Home Estates Manufactured Home Estates, also known as land lease communities or resort communities, are increasing in popularity among lower income retirees. These communities provide the lifestyle of a village with the affordability of a long term stay in a caravan park. Land lease communities allow you to rent the land, but own the home. Generally, these houses you purchase and have assembled onsite – and these homes generally can be moved. The cost of Manufactured Home Estates are a lot less and the legislation isn’t as strict as you would find living in a retirement village. Many Manufactured Home Estates provide a range of extra amenities such as pools, bowling greens and community centres. Generally you will pay a fee towards upkeep of these facilities. For people that live in Manufactured Home Estates, it’s all about lifestyle, and these retirement village alternatives tend to be located at scenic destinations, like along beaches or close to national parks.

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Making every day the best it can be

Templestowe Manor

Your Retirement Living, Your Community Nestled in the beautiful leafy Templestowe Lower just 17kms north east of Melbourne’s CBD. Templestowe Manor is surrounded by three golf courses, local parks, sporting grounds and neighbourhood shopping hubs including Westfield Doncaster and The Pines Shopping Centre. The Templestowe Manor community features 20 independent living units with private rear gardens as well as a Signature Aged Care service.

Templestowe Manor features: • Newly refurbished apartments presenting quality internal furnishings and amenities. • Enjoy the self-serve café, library and BBQ terrace, all located onsite. • All meals are prepared onsite by our chef. • Regular happy hours and coffee mornings. • Program of activities which include Allity bus outings, regular film screenings, bocce/putting green, billiards, arts and music.

Call (03) 9850 8877 to organise a tour of Templestowe Manor at a time which suits you.

ALL15655_VIC

Templestowe Manor Retirement Living 410 – 418 Thompsons Road, Templestowe Lower VIC 3107 t: (03) 9850 8877

www.allity.com.au

Retirement Living Options

Choosing a village When deciding on a retirement community, consider the type of community you wish to live in, the size of the village you see yourself in and make sure you understand what you can afford on a continuing basis.

◆ D o you want a garden or access to one or would you be happy in an apartment? ◆ D o you have any special interests like golf or tennis, then you may want to focus your search on villages that offer those features

Support ◆ A re you looking for additional support services such as personal care, meals, laundry or domestic assistance? ◆ I f your support needs increase would you like to be able to stay in the village or are you happy to move again down the track?

Location ◆ W here do you want to live? Do you want to be closer to family or stay in or near the community you’re already in. Or you mou may have always dreamed of living by the sea or in the country

etirement villages host a variety of lifestyles, whether that be 'resort'-like communities, where you feel like you are on holiday everyday, or neighbourhood environments that feel like you haven’t left your local community. It is important to be clear about where you wish to live, and what community services you would like to be near. Also consider your current and future health and financial requirements.

Plan and consider Do your homework and carefully plan and research all of the options available to you, such as the type of accommodation which will best reflect your lifestyle and the legally binding documents that come with entering a village.

Your Retirement Living – 9 th edition

To help you with the decision making process, here are some points to consider:

Financial ◆ K now your budget, what you can afford and what other ongoing costs are required. ◆ C onsider getting expert advice about how your decision will impact on your financial situation ◆ Make sure you fully understand all the financial and legal implications before you sign anything or hand any money over

Lifestyle ◆ T hink about how you spend your time now and how you want to spend your time in the future.

◆ I s the village located near transport, shops or health facilities?

Amenities ◆ V illages now offer a massive range of amenities so decide what features are important to you. Would you like to be able to access a library, restaurant, community rooms, barbeque area or men's shed? ◆ I s an all-weather indoor heated swimming pool or caravan and boat parking important to your needs?

Feel comfortable When you have a short-list of villages that you are interested in, go visit the village to make sure it has everything you're looking for and it's a place that makes you feel comfortable. It's important to get an understanding of the culture and

Making every day the best it can be

Hillside Gardens

Your Retirement Living, Your Community There is nothing else quite like Hillside Gardens. Located in the Adelaide Hills and set within a glorious wooded valley just five minutes drive from Stirling, you will find 24 state-of-the-art independent living apartments colocated with Allity Hillside Aged Care. All beautifully designed and appointed, residents are presented with the ultimate in contemporary senior living.

Hillside Gardens features: • Private and spacious apartments, overlooking acres of landscaped gardens, with a choice of 1 or 2 bedrooms available. • Fully appointed kitchen with Essastone island benchtops. • Ducted air-conditioning. • 24-hour emergency monitoring system, secure ground floor car park with lift access and keyless entry. • Communal library, games room, billiards and Pétanque onsite.

Call (08) 8339 4815 to organise a tour of Hillside Gardens at a time which suits you.

ALL15655_SA

Hillside Gardens Retirement Living 88 Cricklewood Road, Heathfield SA 5153 t: (08) 8339 4815

www.allity.com.au

Retirement Living Options

social aspects of the community to see if it meets your expectations. Talk to other residents, management and staff and ask as many questions as you can. Or contact the Residents’ Committee of your chosen village with your questions, and request a copy of the village rules so you get an insight of what rules apply for residents and guests to enjoy the village. Entering a retirement community is an important financial investment, so make sure you completely understand the financial implications of ‘owning’ a unit in

a village. Check out the various purchasing or leasing options available and ask a finance expert for advice about your financial situation before you settle on your retirement village preference.

Accreditation makes the choice easier The number one question potential residents should ask themselves before signing up at any retirement village is: “Does it have the industry stamp of quality?”

you to feel reassured in knowing the village is managed and operated professionally and ethically at all times. Accreditation also ensures village processes and procedures are effective, and that the village is a safe and harmonious environment that continually strives to improve its service delivery to residents.

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Choosing an accredited retirement village is encouraged, as it allows

Fees and charges explained The costs associated with moving into and living in a retirement village are not the same as when owning a regular home.

here are several charges and fees that apply and all payments made before, during and after living in a retirement village must be specified in the residence contract. Each community has its own set of costs, so it is important you are provided with the full details of all applicable charges and what these costs cover. Consulting a financial advisor, accountant or lawyer to assist you in making an informed decision before entering into any agreement, is recommended. There are a number of different costs involved when buying into a village which can include: ◆ deposit ◆ entry fee or purchase price ◆ service and/or maintenance fees ◆ e xit fees, also known as a ‘departure’ or ‘deferred management’ fee

Your Retirement Living – 9 th edition

All these should be listed and explained in your contract. If there is any part of the contract you don’t understand, don’t be afraid to ask questions or speak with family members or a financial adviser who may be able to help you. It is important you seek legal advice and have the full details of all applicable charges, what they cover

If there is any part of the contract you don’t understand, don’t be afraid to ask questions

and what you need to pay if you decide to leave the village before you sign any contracts.

Deposit Generally, you will need to pay a deposit to secure a unit or apartment. Ask the village how long it can be held for you. Should you change your mind within this specified time, the deposit will be refunded. If you enter into a binding arrangement with the village, the deposit will be part of the purchase price or entry payment. In some States and Territories, following the signing of a residency contract, purchasers are entitled to a refund if they change their mind about the sale during a ‘cooling off’ period. Check with the village operator if this cooling off period applies and how long this period is. It’s also impor tant to know whether the village charges an administration fee for refunds.

Retirement Living Options

Entry payment Before moving into a village, you will need to pay an entry payment, which may be refunded if you move out of a village. The cost of entering a village will vary for different operators and can depend on the location, type of accommodation, facilities and services offered. Monthly service and maintenance charges also apply and you may be required to pay for extra personal services, such as laundry.

multiplied by the number of years of your occupancy, and may include a proportion of capital appreciation.

How much entry payment you’re required to pay will also depend on the type of tenure you enter into. Leaseholds and licence tenures are generally set up so the entry payment is usually the current market value of the property.

The deferred management fee must be specified in the entry agreement or residence contract, to ensure you have clarity about the size of this payment should you need to leave the village.

Under strata, community and company titles, you generally pay a ‘purchase price’ for the legal title to your property.

Stamp duty

Sometimes residents can negotiate an alternative financial arrangement with a retirement operator around the entry payment for example where the provider agrees to postpone payment until the resident leaves the unit. In this case you will still be required to pay a weekly maintenance fee.

Deferred Management Fee Some operators offer a deferred management fee which means the village will deduct a ‘deferred’, ‘departure’ or ‘exit’ fee at the time of settlement of sale or re-occupancy of your home. The fee forms part of the purchase price, but its payment is deferred until the end of the occupancy. It is calculated at the time of entry and applied on exit. The amount is calculated using a formula that generally involves a percentage of your successor’s entry cost

You will normally have to pay stamp duty if your tenure is strata, community or company title. You will also have to pay stamp duty on leasehold titles if the lease is ‘assignable’ – this is when you can sell the balance of the term of the lease to a new resident when you leave the village. For other leasehold or licence arrangements, no stamp duty is typically payable, but make sure to check the particular arrangement in your State or Territory.

Service/maintenance fees These recurrent charges are payable at regular intervals, either fortnightly or monthly. You should be informed of the expected, regular contributions prior to entering the village. This fee may also include a contribution towards other village funds which are used to meet capital replacement and/or long term maintenance costs.

Recurrent charges might cover expenses such as: ◆ Administration (stationery, office equipment, phone use) ◆ Wages, salaries and related costs (village manager, office person, handyperson or gardener or ‘on call’ overnight support staff) ◆ Property management (council rates, insurance) ◆ Food and catering (in the case of serviced apartments)

Capital Replacement Fund A Capital Replacement Fund is commonly used to fund a planned maintenance program. Over time carpets or major appliances, such as stoves, hot water services or air conditioners in residences, will need replacing, and this type of fund will ensure those upgrades can take place as required.

Long-term maintenance fund A long-term maintenance fund, also known as a ‘sinking’ fund, is usually set up to meet expenses which could include maintenance of road surfaces, downpipes and gutters, painting, security and salt damp repairs. It may also be used for the repair of recreational facilities such as spas and swimming pools.

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Retirement Living Options

Personal or additional service charges If you have any special care or dietary requirements, you will be required to cover these additional services. Personal or additional service charges relate to services specifically provided to you on a personal needs basis, which will also cover residence cleaning. The schedule of services and charges payable by you should be detailed in the residence contract prior to you entering the village.

Exit fees When you decide to leave a retirement village permanently, the village operator either takes the responsibility for, or assists you or your estate with the resale or re‑licencing of your property. Leaseholds and licences tenures will be refunded when you move out of the village, minus any exit or deferred management fees. Refunds are usually reliant on the property being re-occupied, so it may take a while to come through. Under strata, community and company titles, you will not get any money back until the property is sold. While the resale value will be determined by the market, there are additional factors in a retirement village that can add value to your villa or apartment. These include sound management, attractiveness and the services and amenities available to enhance lifestyle. After the sale or re-occupancy of the retirement accommodation. the operator will deduct a ‘deferred’, ‘departure’ or ‘exit’ fee. This fee forms part of the purchase price, but its payment is deferred until the end of the occupancy.

Your Retirement Living – 9 th edition

It is calculated at the time of entry and applied on exit. The amount is calculated using a formula that generally involves a percentage of your successor’s entry cost multiplied by the number of years of your occupancy, and may include a proportion of capital appreciation.

Other fees Even if you have left the village, you may be charged some fees to cover costs, such as ongoing maintenance fees, until your property is sold or occupied. Regulations regarding this vary from each state and territory; generally there is a maximum amount of time that ex-residents are liable for fees after leaving. This ranges from 42 days in NSW and the ACT, up to 9 months in Queensland or up to 18 months in South Australia.

The cost of entering a village depends on the location, type of accommodation, facilities and services offered Fee and charge increases All fees and charges that apply at retirement villages are subject to increases, however recurrent charges cannot be increased beyond a ‘reasonable’ level. Many villages use the Consumer Price Index (CPI) as a guide for fees increases, however it can’t

automatically be used to justify an increase in fees because the CPI might be higher than the actual cost increase incurred by the village. If you are a new resident at a retirement village, it may be a good idea to check with other residents to find out what the annual increases have been in the past, to help you get a better understanding of what to expect of future fee and charge increases. An increase of recurrent charges will generally be discussed during an annual meeting between the village operator and residents. Depending on when the villages’ annual meeting is held, a period of a few weeks or months may elapse before residents are liable to pay an increased fee. The village operator may require the payment of an increased fee to be backdated to the beginning of the financial year.

Special levies In most States and Territories special levies can only be imposed if authorised by a special resolution and passed at a meeting of the village residents. While levies are rare, from time to time, a special levy may be charged by a retirement village for budget shortfalls in a particular year which may include, for example, costs to cover road resurfacing due to tree root damage. Ask the village operator about the last time a special levy was charged, why and how they will be imposed.

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Ardmillan is a boutique retirement village in a prime location in Moonee Ponds, one of Melbourne’s premier inner suburban areas. It is conveniently located near public transport and a short walk to Puckle Street. Our luxury apartments and private villa units are beautifully appointed, light and spacious with large living areas, high ceilings and generous bathrooms. Our residences offer superior design and quality with a choice of one, two or threebedrooms. An additional eight new apartments have been constructed and are ready to provide prospective residents with added choice. Ardmillan offers a range of luxury independent living alternatives to suit anyone’s needs and lifestyle with the added peace of mind that comes from knowing additional services and assistance are always close at hand.

Ardmillan Retirement Living Derby Place, 11-45 Derby St, Moonee Ponds VIC 3039

(03) 9377 2000 www.ardmillan.net.au

Retirement Living Options

Understanding your contract Retirement village contracts are different from normal residential real estate contracts, so it’s important to understand your rights and responsibilities and obligations under the contract, before you sign.

here are different types of contracts that residents and operators enter into depending on the arrangements in place at the village. You are more likely to make the right choices if you know what you want. Before you sign a retirement village contract, shop around and do your research. Visit several villages that fit your requirements before deciding, talk to residents, look at the facilities and compare contracts. Don’t rush into making a commitment, instead, visit the village often, get to know the management staff, as well as the residents’ committee, and seek expert advice and answers to all of your questions.

Disclosure documents If you have found the retirement village you see yourself living in, ask village management for the following documents so you know what to expect and can make an informed decision before signing on the dotted line.

◆ A copy of the resident contract

binding document for both you and the village operator once you decide to accept accommodation. It is strongly recommended you seek legal advice and ask for a copy of the contract before signing. If there are parts of the contract you don’t understand, highlight them and seek further written clarification.

◆ A copy of the village rules and dispute resolutions ◆ Financial information about all applicable costs and charges ◆ A document detailing your rights and responsibilities as a resident of the village ◆ Remarketing policy detailing how your accommodation will be resold/let if you decide to depart the village ◆ Any other policy which may impact on the premium you are asked to pay. These documents will give you insight into your rights and obligations as a village resident. You are encouraged to request a number of disclosure documents from different villages so you can compare and decide which village is most suitable to your needs. It is important you read and understand the various clauses in the contract as it will be a legally

Before you sign a retirement village contract, shop around, do your research and get advice from a professional.

Residence contract The residence contract is a comprehensive document that details all the important information as part of the sale between you as the buyer and the village operator. The contract should include references to: ◆ T he parties in the contract and any associated conditions ◆ R esidence details such as its location, type, layout plan and size, the certificate of titles on which the village is situated, and the form of tenure (like Strata Title, a lease or licence) or purchase which applies to you

Your Retirement Living – 9 th edition

Retirement Living Options

◆ S ettling-in period and your right to ‘cool-off’ ◆ T he action required to terminate a contract ◆ C ommunal facilities available to residents and/or separate or additional facilities allocated to you, or any optional personal services such as cleaning, laundry or meals ◆ T he amount payable, how and when it is to be paid, the basis on which any premium refund will be calculated and returned to you ◆ T he recurrent charges that apply to the village and the way they are calculated ◆ A ny current, planned or proposed expansions to the village and future extra facilities or future services offered

Make sure you are satisfied with the information provided to you in all the disclosure documents before signing any agreements. It’s important you understand the village rules and policies early on in the process so you know exactly what the legal structure is and you are aware of the village regulations. For instance, some villages have a definite no pet rule. If you have a dog or cat that will be moving with you, it is pointless pursuing opportunities with that retirement village further.

Cooling-off Even when you have signed a contract there will be a period which allows you to withdraw from the contract if you change your mind. This ‘cooling-off’ period will give you the opportunity to seek further

advice or discuss the matter with others. The cooling off period can be anything from 3-14 days, depending on what State or Territory you are in. Your contract will detail the exact number of days that apply to your agreement. During this period you can withdraw from the contract and receive a refund of any money paid by you under the contract, however some administrative charges may be incurred. If you didn’t do so prior to signing of the contract, it is recommended you use this cooling-off period to seek the advice of a lawyer to ensure you understand the financial and legal implications of the contract. A financial advisor may also be able to help you.

Thinking about the future? Whether you're looking for a loved one or for yourself, we can answer your needs! At Parkglen, we provide a continuity of care that provides living options and in-home services to allow someone to live confidently.

Parkglen Retirement Community offers pleasant living options from independent units to assisted care apartments. This friendly, well established village in Melbourne's south, has plenty of green lawns with sunny, private spaces to relax. Residents can join in a host of activities on offer in the community centre, as well as having their privacy respected. Parkglen also offers short term respite in our apartments and long term accommodation. Parkglen Home Care Services are specialists in home care and offer a personalised service plan that is tailored to our clients' individual needs and budget. We offer a wide range of services from cleaning, shopping & gardening, to more specialist nursing & personal care. Services can be covered by Government funded Home Care Packages or privately funded.

YourRetirementLiving.com.au

Settling-in After signing the residence contract and moving in, you may find that the residential village does not meet all of your needs or expectations, or you may simply decide to leave for personal reasons. In some States or Territories, you are entitled to a ‘settling-in period’, which, depending on the village, generally is about 90 calendar days after the date of the contract or the date on which you are first able to occupy your residence. The length of the settling-in period will be specified in your contract. It is during this settling-in period that you may choose to leave the village without it impacting on your premium refund. However, you may be required to pay any costs and market rent for the period of occupancy as detailed in your contractual agreement. It is important to remember that the premium will be held until your residence is re-licensed, although you should not be required to pay any penalty for terminating your contract during the settling‑in period. Make sure you find out if a settling‑in period applies in your State or Territory before you sign any agreements.

Know your rights It’s essential that you are familiar with the legislation in your State or Territory and know your rights and responsibilities when you decide to move into a retirement village.

Retirement legislation is set by individual State and Territory Governments and each has different requirements of what information and documents need to be supplied to you before you commit to a retirement village. In Western Australia for example, you must be given a disclosure document outlining your contract, all applicable costs you will be charged for and a document detailing your rights, at least 10 days before signing a contract. In New South Wales, retirement villages are required to use a standard contract and it is compulsory that you receive a disclosure document at least 14 days before signing a contract. South Australia has a cooling off period of 10 days and on top of that you are entitled to a 90 day ‘settling in’ period, in which you can receive a full refund of the purchase price minus any rental costs for the time a unit was occupied and costs for services used.

Retirement village contracts are different from normal residential real estate contracts. 74

Your Retirement Living – 9 th edition

You will generally not receive your exit entitlement back until the residence has been re-licensed if you leave the village during the settling-in period. To enter a retirement village in Queensland, there is a 21 day precontractual disclosure process to give prospective residents easy access to information and financial or legal advice. You must receive a Village Comparison Document and Prospective Costs Document which ultimately assists you in comparing villages and also provides information about the costs of a village before you enter. In Victoria the operator needs to give you a copy of the contract at least 21 days before you sign, while in Tasmania if you sign a residence contract, you can change your mind within five days of signing and be released from the contract. The legislation for State and Territory Retirement Acts can be found online agedcareguide.com. au /information/renting-or-owning, together with Resident Associations for each State and Territory who can help with advocacy, legal aspects and also promote the rights of residents to all levels of Government.

Retirement Living Options

When your needs increase Most older Australians want to live in their own home for as long as possible, whether this is in the family home or a new home in a retirement community. You may be fit and healthy when you make the move into a village but over time you may find yourself needing a bit of help with little things such as doing the shopping or the laundry. Most retirement villages offer some basic in home support for when your needs increase and you need some assistance to remain living independently. They may have care staff on site or outsource these services to third party providers. Some retirement village operators also give their residents the option to access various levels of personal care, nursing care or domestic assistance in the comfort of their own home.

Ageing in place It's no secret that most older people prefer to live in their own home, rather than in an institution or care centre.

just that little bit easier when your needs increase. Or it may mean that when you reach the point where you would normally move into an aged care home for round the clock care, they bring those services to you. This way you can continue living in your own unit or apartment as part of the same community while still having access to all the support you require to live well. It could also mean having access to certain technologies to help you do things without help or be safe in the knowledge that if something happens to you staff will be close to help.

Government support Retirement villages do not receive Government funding but if you live in a retirement village and your accommodation contract does not

include home support services you may be able to access Government subsidised support at home or choose to pay for services yourself. In home care products and services range from assistance with daily chores including help with shopping, providing meals, transport assistance and home maintenance but can also include things like personal care, medication supervision or continence management. Depending on how much help you need, Government support is offered through the Commonwealth Home Support Programme (CHSP) or a Home Care Package (HCP). An aged care assessment will determine which program will best meet your needs. To find out more about the different support options available in your own home go to the Home Care Guide starting on page 80D.

Ageing in place is a positive approach to meeting your needs as you age, supporting you to live safely and independently in your own home, or with some assistance, for as long as possible and regardless of your ability. It means you stay in control of your life and wellbeing and you get to choose where you live and how you are supported. Some retirement village operators have specific systems in place to allow you to 'age in place'. They may have the option to opt in to a menu of services that make life YourRetirementLiving.com.au

Retirement Living Options

Moving to supported living Another option to consider if you find you need a higher level of support, is to move into a different type of accommodation that offers more assistance. There are a few different options to consider when you’re wanting to maintain some independence while also having access to additional support options when needed: ◆ Supported

Living

Supported or assisted living complexes are considered a mix between retirement villages and aged care facilities. It is an ideal option if you don't need 24/7 care but still require day to day assistance. You'll be able to live independently while receiving some form of care and generally you can add on more support if your needs increase. It is different from aged care because you still own the home or unit you'll be living in compared to making an accommodation payment to stay in an aged care facility.

Supported living complexes are considered a mix between retirement villages and aged care facilties. Some retirement villages may offer this combination of accommodation and care on site so you don't have to move out of the village to access it. However, unlike in a retirement village, you’ll also have access to various levels of support services including personal care and nursing care. These services are provided in the privacy of your own home, a choice not available in nursing homes.

Because they're not Government funded there is no income or asset testing or income testing and no need for an assessment by the Aged Care Assessment Team/Service (ACAT/S) that Government funded nursing homes require. Supported living providers may offer additional home care services at an extra cost or you may be eligible for Government funded in home support. If you already receive home support benefits before moving to a supported living community you can stay with your current provider. Assisting living can also be a great option for older couples who want to still be able to live together. These units, apartments or houses allow for the person who needs assistance to receive that care, while their partner can feel like they are living in their own home. There are usually ongoing weekly service charges, plus additional and optional services you can pay for like laundry services. ◆ S upported

Residential Services and Facilities

These private nursing homes provide similar accommodation and care to Government funded aged care facilities on a fee basis. Because they are not funded by the Australian Government you don’t need to meet any of the Government’s eligibility criteria for aged care. The care provided by SRS and SRFs usually includes assistance with showering, personal hygiene, toileting, dressing, meals and medication, as well as physical and emotional support. Some SRS/ SRFs also provide nursing or allied health services.

Your Retirement Living – 9 th edition

Retirement Living Options

The fees, standards and services provided by SRSs/SRFs vary, so it is important to look at as many as possible to ensure you find the one that best suits your needs in terms of level of care and services. While SRSs and SRFs do not receive direct Government funding, you may be able to access some subsidised services such as allied and mental health support, disability services and Veterans’ Affairs. As a SRS/SRF resident you’ll need to meet the same eligibility criteria for Government funded home care services as other people in the community. ◆ Residential

aged care

If you are unable to continue living independently you may choose to

An aged care home can ensure you get the quality of care you deserve. move into an aged care home to ensure you get the quality of care you deserve. Some retirement villages offer aged care accommodation to residents on site in another purpose built complex within the community.

Entry into a Government funded aged care home requires approval from an Aged Care Assessment Team (ACAT) or Aged Care Assessment Service (ACAS) if you're living in Victoria. There are also private nursing homes where you will be responsible for the payment of all associated costs. These can vary between different providers and areas across the country. The Aged Care Guide offers a detailed explanation of accessing residential aged care and lists all Government funded aged care homes in Australia. Visit AgedCareGuide.com.au or call 1300 186 688 for more information or to order a printed copy of the Aged Care Guide for your State or Territory.

CASE STUDY

Retirement living with extra care in mind Moving into a retirement community was an easy decision for Ellie Taffe. The retired teacher was living in a large house with a big garden in regional Victoria, but with a few mobility issues, this was getting a little hard to manage. Ellie didn’t need to look far to find her next home. “I was in eyesight of this new village being built so I went and looked at the display unit and was very pleased. It was very well designed, convenient, and I was happy to be the first person to move into this unit,” says Ellie. Providence Retirement Village in Bacchus Marsh, Victoria, is one of 13 retirement living communities owned by non-for-profit aged care organisation VMCH. Ellie was already familiar with the organisation, having volunteered at the neighbouring aged care residence. This

familiarity, coupled with the fact that VMCH also offered additional support services, was an important factor in Ellie’s decision to move there. She now accesses a Home Care Package through VMCH, which provides regular personal care, domestic support, physiotherapy and gardening assistance. This has meant Ellie’s been able to maintain her independence and stay in the community she loves. “I also accessed a Short-Term Restorative Care (STRC) package for eight weeks while I was waiting for my Home Care Package,” explains Ellie. “Having access to physio and other supports following an operation really helped me get back on my feet.” Staying at Providence as her needs change has also meant Ellie can participate in the activities and social

outings that make retirement villages such great places to live. Ellie says, “Retirement village life can suit everyone. You can keep to yourself, or you can join in on things. “I’m a fairly social person so I like to join in on crafts, friendship groups, games afternoons and movies once per month. “We also have special occasion lunches, we’re raised a lot of money for the Cancer Council through morning teas and raffles, and we have a bus here driven by a fellow resident once a week who takes us into town to go shopping. I am very happy with my decision to

move here.” If you’d like to find out more about VMCH’s retirement living options, visit the VMCH website or call 1300 698 624. Case study provided by VMCH.

YourRetirementLiving.com.au

Retirement Living Options

Top retirement living FAQs Chances are, any questions that you have about retirement living have already been asked before. Here are some of the most frequently asked questions that might help you make your mind up about moving into a retirement community. Q. W hen is the right time to make a move into a retirement village? A. O nly you can decide when the time is right to move into a retirement village. Most people choose to move once they have retired and want to downsize the family home because it’s becoming too much to maintain. Retirement villages are specifically designed to meet the accommodation, social and recreational needs of over 55s.

Q. D o I have to be retired to move into a retirement village? A. R etirement communities are generally designed for people over the age of 55 but you don’t have to be retired to move in. Most people will have retired from full time employment although some may still be working part time or have taken on a volunteering role after retiring from the workforce.

Q. C an we have guests stay with us? A. G enerally you are more than welcome to have family and friends stay over. However depending on the length of their stay, you may be required to obtain written approval from the Village Manager. This is to ensure the safety and security of all residents. You should ask the Sales Consultant or Village Manager for the rules relating to the village of your choice.

Your Retirement Living – 9 th edition

Q. W hat sort of ownership rights will I have?

Q. W hat if I change my mind after I move in?

A. T enure is the term used to describe the different legal basis for the various forms of occupation or ownership rights used in the industry. All forms of tenure are controlled by specific legislation to ensure your right to occupy is secure. Different villages use different legal forms of tenure. In many cases you will enter into a lifelong lease, which gives you security as if you had a title.

A. I n some regions, legislation recognises that this may happen and allows a period of 90 days, called the Settling-In Period, for you to change your mind. You do need to be aware that some charges may apply. While this does not happen often, the village will understand that circumstances do change and endeavour to work with you to fully explore other options. This way you have the chance to make an informed decision in the first place.

Q. H ow do people secure or purchase a unit, apartment or villa? A. E ffectively you purchase a guaranteed right to occupy the home for as long as you need. It means that there are no individual titles for individual homes. A deposit is required to secure your choice. The Sales Consultant or the Village Manager will discuss with you, the details of the deposit, how it is appropriately held and how it is refunded. Most villages generally allow up to three months for you to sell you own property. This should be sufficient time to market your property and they will keep in communication with you during this time to discuss any matters as they might arise.

Q. W ill I own my villa in a retirement village? A. S pecific legislation in each State and Territory protects your right to occupy your home. Different villages use different legal forms of tenure such as strata title ownership, leasehold estates, licenses to occupy or company share arrangements with related residency entitlements.

Q. W ill I have access to aged care if I need it? A. S ome villages have an aged care facility attached or connected to it while others offer ongoing personal care and home help services to residents in their own private unit on a fee-for-service basis. You can also access funded home care services if you pass an aged care assessment test – more information is available at the My Aged Care website.

Retirement Living Options

Checklist To help you make an informed decision when you tour a retirement village we’ve put together some questions to ask that will make your decision an easier one. We recommend that you visit as many villages as possible to see what they offer and see whether you could live there. Speak with residents and staff and ask lots of questions.

Lifestyle Why do I want to move to a retirement village? What location or area do I want to live in? D o I want to be near my current home, close to family and friends or am I looking for a complete change? What type of village and accommodation option will suit me most? Apartment living, a new development or an established older style village? Would you prefer living in an Independent Living Unit (ILU) or a Serviced Apartment with hotel‑like services? Have I talked with my family and friends about moving into a village and their experiences?

Financial and Legal hat is included in the service or maintenance fees? Is it paid weekly, fortnightly or monthly? How often W could this fee increase and will it increase much? hat does the service fee cover and what does it not cover? Could I continue to W afford it if my spouse or partner dies? Does the cost of the home, plus the ongoing monthly service fees fit into my budget? I s there an exit fee or deferred management fee and how is this calculated? Many villages have different fees and structures. How much is the deposit to secure a villa or apartment and is it refunded if I decide not to purchase? What type of contract would I be entering into, e.g. strata title, leasehold? What are the rules when I decide to sell my unit? I f I leave the village am I entitled to a refund? How soon after leaving the village will the refund be paid?

continued on next page YourRetirementLiving.com.au

Retirement Living Options

Management and Resident Involvement Is the village accredited? How is the village managed? Is there a Residents’ Committee and what role does it play in the administration of the village? What dispute resolution procedures are in place? Who is responsible for any replacements and repairs in my unit or apartment? What arrangements are in place for maintenance of units, community facilities and grounds? Can I establish my own private garden? What protection do I have if the village is sold to another organisation?

Health and Security Considerations What arrangements are there for times of ill health or need for hospitalisation? I s there village staff or a nurse on duty and what hours are they available? Do they come to the village on the weekend? Is there an emergency call button system in place? If so, who responds to such calls? hat types of services and amenities does the village provide? W For example: podiatry, physiotherapy, wheelchair access? I s there an aged care facility nearby or on site? Or if your needs change, are there alternative accommodation options in or near the village?

Village Life Are the staff friendly and welcoming? Are the grounds tidy and well maintained? Can my family and friends stay? Am I allowed to have pets? Does the village provide a bus or other transport and at what cost? part from the village facilities, what services are available to me from the local community? A For example: library, recreational, Meals-On-Wheels, hospitals, doctors. What age group are the residents? Can I continue with my hobbies? What clubs, social groups and activities are on offer? Are the floor plans, gardens and entertaining areas right for me? What is the security like in the village? Are the residents happy to talk to me about their experiences? Are meals available if I am unable to cook? What are the options for home help, dining facilities, etc. that can be accessed if needed? Source: Retirement Living Council

Your Retirement Living – 9 th edition

2022

HOME CARE GUIDE A

DPS

PUBLICATION

Australia

Helping you stay in your own home and community longer AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

ALITY PSEst.QU1999

Do you have a Home Care Package? By choosing to self-manage, you can join the many thousands of older Aussies using the Mable website to connect directly with independent support workers. With Mable, you’re able to:

Choose your independent support workers

so you’ll always know who’s coming into your home.

Choose which services you need

from the wide range people offer through the website.

Choose when you receive those services so you can fit support around your schedule.

Choose with confidence

knowing all workers have the relevant Police and reference checks. Better still, you could get up to double the hours of care by self-managing.

To learn more about the benefits of self-managing and how to get started, scan the QR code or visit mable.com.au

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Self-managing your own Home Care Package opens up a world of choice For older Australians, accessing Home Care Package (HCP) support through a traditional approach usually means there is limited choice of who comes into your home and when. There’s also often a question as to how much value they’re really receiving from their funding. Many people are surprised to know they can self-manage their Home Care Package. Self-managing your HCP is the modern approach to home care

You’re in control of your care Older Australian’s have been making choices their whole life. Self-management essentially acknowledges that older people and the people who support them understand their own needs. And are best placed to choose who supports them . Choosing your support worker and having the same person (or people) turn up each time is comforting. Building longterm relationships helps them become familiar with your needs. If you’re currently receiving services from someone in your community, you can even bring them to Mable to formalise that relationship through your Home Care Package.

Self-managing your Home Care Package means you play an active role in finding and choosing the people who provide you services and support to live independently. It gives you the power to make your own decisions around the services you need. You get to choose your support workers, the support you receive, when you receive it and even how much you pay. Another major plus is that a lot more money goes towards your support and not to the hefty fees. People can get up to double the hours of support from the same funding package, when they are self-managing.

Aged care is about so much more than medical assistance You can use your HCP for much more than personal care, mobility and medication assistance. Your support worker can take you to your favourite cafe, church or the library. You can get help around the home, get gardening help or support to just do the things you like to do. People using Mable who are self-managing said it’s “less stressful” and “much easier” than relying on a traditional provider. There are no tedious meetings, you don’t have to wait for things to happen and you’re not in the dark about how much support you can afford. You make your own decisions, you always know how much funding is available and you can make changes yourself.

Here’s what you need for self-management To self-manage your HCP, you’ll need a provider to host your package who offers self-management. Mable can help introduce you to a provider that suits your needs. You can then sign up to Mable.com.au to search and connect with independent support workers in your area. Everything from messaging to payments is handled through the website. Transitioning from your current model of support to selfmanaging your Home Care Package is easy. You can sign up for a free account at Mable.com.au or call 1300 73 65 73 and a friendly team member will guide you through.

Learn more at mable.com.au/SelfManagedHCP AgedCareGuide.com.au/home-care

CONTENTS 85

How to use the Guide

Is this you?

Understanding Home Care What is home care?

107

115

121

Staying home longer

When should I consider help?

Care At Home Community support

Family and friends

Home and garden maintenace

Personal and domestic assistance

Meals and shopping

Transport options

100

Social support

102

Respite

104

Support Options Council services

108

Government funded supports

109

Commonwealth Home Support Programme

110

Home Care Packages

111

Accessing self funded supports

114

Planning & Managing Supports Eligibility and assessment

115

Home care costs

117

Care agreement

118

Who can help?

118

Priority and waitlists

119

Choosing a provider

120

Resources How to read the directory

122

Directory Contents

123

Abbreviations

123

Terms and Definitions

124

Australian Capital Territory

125

New South Wales

129

Northern Territory

143

Queensland

145

South Australia

153

Tasmania

165

Victoria

171

Western Australia

183

Index

192

Home Care Guide 2022

119

111

How to use the Guide This edition of the Home Care Guide was created by DPS Publishing, to help you navigate the different home support options available to you to help you stay in your own home and community for as long as possible.

he articles up to page 120 explain the different types of support, when to consider help at home and how to plan and manage your supports. From simple ways to improve your home environment to understanding Government funded programs and how to access self-funded supports, this Guide will explain what to consider and help you be better prepared to stay home for longer. This Home Care Guide also includes a list of home care services, located in the Resources section starting on page 121.

Listed in State and Territory sections, the Home Care Services table gives an overview of approved Home Care Package providers and in home care providers. You’ll also find useful phone numbers and websites for each State and Territory. For more information about the range of support at home options, including an extensive directory of service providers near you and in-depth provider profiles, head to AgedCareGuide.com.au/home-care.

placed below, that link through to different online articles. They’ll provide you with even more useful information to help you make the right choice about home care. Find out more about our range of home, aged care, retirement and disability support resources on AgedCareGuide.com.au or call 1300 186 688.

SCAN to search online

Throughout the publication you’ll find QR codes, just like the one

Explore aged care services for yourself or a loved one with the team at Coolibah Care. We offer a friendly, personalised service with a range of options to suit your unique situation.

HOME CARE & RESPITE SER ICES Offering a range of services including personal care and companionship. With or without an Aged Care Assessment Team (ACAT) assessment or a Home Care Funding Package.

Reach out to our Customer Service Team today! 08 9535 0300 info@coolibah.org.au www.coolibah.org.au 30 Third Ave, Mandurah

AgedCareGuide.com.au/home-care

Is this YOU?

Whilst each person and their circumstances is unique, the consumer profiles below were created to identify some common situations you may find yourself in as well as related information to help on your journey to find the best support options for you.

GEOFF & LOIS 75 year old couple, living independently This couple lives independently in their own home. They are supported by their daughter Susan who helps out with shopping, cleaning and cooking twice a week. Susan feels the pressure of caring for her parents as well as working full time and managing her own family. She is looking for home care services that can help support her independent parents. Read more: What is home care – see page 85 Assessments – see page 115

WILLIAM & CAROL 67 & 65 years old, carer/ patient relationship Carol was diagnosed with early onset dementia 7 years ago and William has been caring for his wife ever since. William is starting to struggle with his own health and caring for Carol by himself is becoming harder. Carol needs some speciﬁc care services that William cannot deliver by himself any longer. They are looking for support in their home or respite to give William a break. Read more: Respite – see page 104

DON 81, single, multicultural background Originally from Italy, Don lives on a pension in a rented unit and doesn’t have any children or other family nearby. He has started to struggle with his English, reverting back to Italian. He doesn’t go out much, and only interacts with his neighbor Anne, who has noticed Don is starting to struggle to look after himself. He needs some guidance about what help is available. Read more: Assessments – see page 115 Government funded supports – see page 109

DIANNE 72, single, self-funding supports Dianne lives on her own and has a daughter who lives interstate. She has a busy social life, and loves going to the theatre. One day when hanging out the washing she trips on a paver and breaks her hip. After recovery, Dianne found she still needs extra help around the home for domestic tasks. Because she’s not eligible for Government funded supports, she decides to pay for privately funded services. Read more: Domestic assistance – see page 95 Self funded supports – see page 114

GEORGE 77 year old widower, social support George’s daughter Jess lives around the corner and often visits, but George is lonely, grieving his loss and wishing to live life well. Whilst his physical care needs are not high, mentally and emotionally he is suﬀering. Jess is not sure how she can help more. George needs care services to improve his wellbeing and help him connect and build relationships with other people his age. Read more: Social support – see page 102

NORA 67, single woman, limited mobility Nora has limited mobility and struggles to get around to shops and appointments. One of her children lives close, but the rest are interstate and Nora doesn’t want to put pressure on the one child for support. Nora needs speciﬁc services to help her with transport and shopping. Read more: Meals and shopping – see page 97 Transport – see page 100

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Home Care Guide 2022

Understanding Home Care

What is home care? Over the past few years, the saying that there is ‘no place like home’ has resonated with Australia’s ageing population, giving rise to the increasingly popular support option known as home care.

support you need or have been assessed as needing. The Government recognises that older Australians prefer to stay in their own homes rather than move into residential aged care. While residential aged care is a great option for higher-level assistance, staying in the family home can be really important to the wellbeing of older Australians.

Your choice Ultimately, the decision to stay at home should be yours, and there is a wide array of services available at different levels of care that can assist you in remaining at home comfortably and safely.

ome care is fundamentally support services that can provide a certain level of assistance with a range of tasks and chores to help you remain living at home independently for as long as possible. Today, ageing in Australia comes with more individual choice and control than ever before, and with it we are seeing more older people choosing to remain at home – with a little or a lot of help.

Different options The decision by many Australians to remain at home and within their community as they age is supported through a number of initiatives, funding and programs. These can be delivered through a range of organisations, groups, and people ranging from aged care providers, local councils, not-for-profit’s, as well as community groups. Home care services can be as simple as family and friends helping

out, receiving council supports, or more intense such as accessing Government subsidised assistance through a home care provider. With all this choice, navigating what is best for you can be a challenge but it is important to remember that finding the right support to help you remain in your own home for longer can come with huge benefits. Home care is an option for people who are getting older, are chronically ill, recovering from surgery or for people living with disability, and offers a range of support in areas such as personal care, home maintenance, cooking and meal preparation, health care and transport. When accessing home care, you will stay in your own home and community, surrounded by all of your belongings and retaining the freedom to come and go as you please. It means that services or care workers will come into your home to help you out with whatever

The level of support home care services can provide ranges from a little bit of help with the weekly shopping for example, to high level assistance for several hours each day, helping you shower and get dressed, get to appointments and prepare meals, or help you access support aids like handrails. It all depends on your needs, wants and circumstances. In Australia, there are two main streams of home care – the Commonwealth Home Support Programme (CHSP) and Home Care Packages (HCPs). Both programs are subsidised by the Government and are available after assessment to see if you are eligible for support. While these are the most common home care services accessed, there are a number of other options you may want to consider if you do need some help around the house to help you live safely, comfortably and well. These include accessing self-funded or private home care services or getting help from personal networks and the community. Some people use a combination of these options to meet their needs or to assist them while they are waiting to be assessed for Government funded support or for services to become available. AgedCareGuide.com.au/home-care

Understanding Home Care

Staying home for longer Creating an environment at home where you feel safe, comfortable and supported is important to ensure you can continue to live independently in your home for as long as possible. Support network

situation with your bank, chemist, GP and other services may be beneficial as they can often tailor services to meet your needs, such as delivery of medications or home visits by your health professional.

here are people and services available, including friends, family and health professionals, who play an important role in understanding your needs and assisting you in your home as best as possible.

Safety at home

Friends and family are the first source of help for many seniors. Talk to the people close to you about what you need, and they may be able to help you personally, or point you in the direction of someone who can.

There are many steps you can take to improve the safety and accessibility of your home, from safety-proofing to prevent falls, or identifying potential hazards and preparing for emergencies.

There may be services you need to access in person, but due to transport or mobility issues, may be difficult to get to. Discussing your

These will increase your odds of being able to stay in your own environment for longer.

Admitting you need some help may be difficult, but planning ahead and taking appropriate safety measures may be the best option long-term to make sure you stay at home. If possible, involve family members or friends, as it is always handy to get another person’s opinion.

Improving accessibility There are many steps you can take to improve functionality and accessibility in and around the home, which can make a big difference when doing basic daily tasks. Many of these include modifications in the kitchen, such as: ◆ O rganising kitchen cupboards to make items within reach ◆ C learly labelling and properly storing food ◆ H aving appliances with simple push buttons, such as an oven or microwave ◆ I nvesting in modified appliances, such as an easy lift kettle ◆ W ater temperature controls to lower risk of burns Other measures may include: ◆ H aving properly labelled medication in a convenient, visible place or in blister packs ◆ R earranging furniture to clear pathways and create more space ◆ I nstalling light bulbs in darker areas, such as hallways and stairwells ◆ R eplacing current light bulbs with brighter ones, to increase visibility during the night Making these changes will help lower the risk of accidents and make for a more functional home environment.

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Home Care Guide 2022

AgedCareGuide.com.au/home-care

Understanding Home Care

emergencies and hazards, from a fall to more serious events. Being aware of emergency or evacuation information in advance for your local area will also help in times of crisis. If possible, speak with your family members or close friends about travel arrangements or meeting places in case of an evacuation in your local area. Having a kit of essential items will help you prepare in times of emergency. This may include a disaster supplies kit with items such as water, food, flashlight and first aid.

Simple modifications make a big difference

◆ Changing locks on doors if they are difficult to use

Many items throughout the home can lead to an increased risk of injury, from loose carpet to electrical cords and pet toys. Keeping pathways clear and free from clutter, as well as cleaning up any unnecessary items in rooms that may be obstructive, will help lower this risk.

◆ Installing safety screens to improve security and airflow

Modifying parts of your home can increase mobility and functionality and even small modifications can make a big difference. These may include: ◆ I nstalling grab bars and handrails in the shower, toilet and staircase ◆ P utting down non-slip mats on slippery floor surfaces such as in the bathroom, toilet and kitchen ◆ Putting a suitable chair or stool in the shower if you’re finding it difficult to stand ◆ I nstalling a hand-held shower head for added convenience ◆ C hanging the position of light switches to increase visibility and accessibility

Home Care Guide 2022

However, it is important to only access these modifications following a consult with your doctor or health specialist, as relying on these devices too early can negatively impact your long term mobility.

Preparing for emergencies It’s not everyday that we think about preparing for emergencies but it’s important to be prepared if something unexpected happens. Whether it is a sudden illness or an unexpected event, such as loss of power or catastrophic weather like a flood or bushfire threatening your home. Make sure you have a contact list of family members, health professionals and emergency numbers easily accessible, as well as any medications you’re taking and an overview of your medical history. Store this information somewhere central and visible such as on the fridge or next to the phone. This will be useful across all types of

If you have medications that you are required to take, having a supply in a bag or re-sealable container will make it an easy item to grab. Keep in mind that the type of emergencies you may need to prepare for vary depending on where you live.

Home safety assessment Making your home a safe place and removing any hazards is important, but if you are not sure where to start or are not up to the task make sure you ask for help. You may wish to get a home safety assessment done by a health care professional, such as an occupational therapist or a registered nurse. Assessments may involve the Home Falls and Accidents Screening Tool (HomeFAST) to measure falls risk for older people in their home. This involves looking at passageways, floor surfaces, lighting, accessibility to bathroom and kitchen items, steps and footwear. You can use the tool yourself to help gauge the risks in your own home environment or for a loved one. Find out more at stopfallsathome.com.au.

Technology There are a number of gadgets, devices and technologies that can help older Australians keep their independence and make life much simpler around the home.

Understanding Home Care

These devices are especially handy for people who live alone or go long periods without social interaction. Many systems come with a help button that can be carried with you at all times, with some offering mobile and GPS tracking solutions as well. Smartwatches can also offer similar safety functions, having the potential to help the elderly in their daily life in a variety of different ways. From instant calls and messaging, to an abundance of smartphone applications that can help with things such as medication reminders, cognitive stimulation through brain games, and GPS tracking.

Doing it Gwen’s way Gwen Lambert’s home is like a miniature production factory. She’s knitted more than 100 beanies for premature babies that she’s stockpiling to be distributed over winter and produces dozens of bottles of onion jam and pineapple pickles, which are “world famous in Mildura”. And the 80-year-old wouldn’t have it any other way. She’s never happier than when whipping up her relishes made from a century-old family recipe for friends and family, many of whom simply can’t imagine burgers or cheese sandwiches minus the famous Gwen-magic. Thanks to a Home Care Package through Uniting AgeWell, she’s delighted to be able to continue living in her beloved Mildura family home with her two high-maintenance hounds who redefine the label of ‘fussy eaters’.

Other gadgets that have hit the market that may be beneficial to older Australians in their home are assistive technologies, which have voice-activated functions to control devices around the home, such as your TV, radio, lights and air conditioner, as well as being able to answer questions, read the daily news, tell you the weather, play music and set daily routines.

Scams It’s also important to be aware of hazards that lay outside of your home, such as risks with online and phone security. Scams are prominent online, with websites and emails pretending to be legitimate companies requesting your personal details.

contact any businesses you are associated with and report any scams you come across, for your safety and for others. There also may be times when strangers ring your doorbell. While it may simply be the postman, a friendly neighbour or organisation selling goods and services, it can be someone who means you harm or is dangerous. If you feel uncomfortable answering the door, look out your window to see if you know the person or if they are in a company uniform, ask the person what they are there for, have a safety screen door you can lock installed, or simply ignore it. If you ever feel in danger or threatened call the police.

It’s good to be wary of any phone calls or emails that seem random or request a lot of your personal information. If you are unsure,

Initially, Gwen started on a level two Home Care Package receiving help around the house and garden. However, the arthritis in her back, arms and hands were growing increasingly painful. Gwen explains, “I try to knit as much as I can to keep my fingers agile, but my back hurts and I can’t stay on my feet for too long before I need to sit down and rest.” Working together with her Uniting AgeWell care advisor to notify My Aged Care of her higher care needs, Gwen was able to be re-assessed and move up to a level 3 package. Gwen believes physiotherapy, podiatry and Meals on Wheels services will go a long way to helping her live her best life at home. There is also a range of mobility aids that can be accessed through her Home Care Package that can help her with her mobility and getting around her home, like walkers, adaptable chairs and beds. The services provided by the not-forprofit aged care provider are based

CASE STUDY

These might include safety devices or personal alert systems that enable people to call for help in an emergency, whether that is due to illness, a fall, hazard or any event that requires a response.

Gwen Lambert puts her knitting skills to good use. Source: Supplied

on research and innovative digital and technical solutions to improve the lives of residents and clients like Gwen. “Uniting AgeWell is very good. They are so helpful and always go the extra mile,” says Gwen. She is also relieved to know there will always be a continuum of care provided to her through other aged care options like respite care, independent retirement villages and aged care homes in the future. Many of Uniting AgeWell’s aged care facilities take pets, so if Gwen chooses to move in, her fussy dogs can join her. Case study provided by Uniting AgeWell AgedCareGuide.com.au/home-care

Understanding Home Care

When should I consider help? Many people don’t think about home care until a crisis hits, leaving the family scrambling to make arrangements when emotions are at an all-time high. This often means needs aren’t thoroughly assessed and decisions have to be made quickly. Getting some extra help doesn’t mean you have to give up your freedom and can’t live an independent or active life. It’s never too early to start the conversation about home care so you and your loved ones are prepared, understand your needs and know what supports are available. Starting home care sooner makes living at home easier and sometimes a little bit of help will mean you can actually remain independent and in your own home for longer while enjoying the things you love. Getting someone in to help with physically demanding jobs such as weeding and pruning your garden, doesn’t mean you’re admitting you can’t look after the garden anymore. It simply enables you to enjoy your garden without having to do the ‘heavy’ stuff. While there is no need to wait for a physical illness or health scare to start accessing home care, there are many signs or ‘trigger events’ that could signal a need for help. Some immediate signs could be:  Loss of driver’s license  A fall resulting in reduced mobility  A hospital stay or procedure that results in the need for temporary care  New fear of being left alone  Decline in general health  F orgetting where you are or how to get back home  F amily or friends moving away and no one around to help you.

Home Care Guide 2022

In other cases, the need for support happens more gradually. You may notice subtle changes such as:  S imple daily jobs such as doing laundry and preparing meals start to feel overwhelming and hard to do  Lack of personal grooming  Y our living space is becoming messier than usual  F orgetfulness, for example missing meals, medication times and appointments or forgetting to pay bills  D ecreased attention to food safety i.e. using foods beyond expiry dates

 A voiding social events or contact with others  F amily and friends spending more time helping you with everyday tasks. There is no shame in admitting that you need some help to remain living in your own home. If you are finding day-to-day tasks harder to do by yourself or see a loved one having a hard time looking after themselves or their home, it may be time to consider your support options.

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to read about home care myths

Life starts at Thornton Park “I bought a lifestyle but the sense of belonging is priceless.” – Sue, Resident

Sue moved into Thornton Park Retirement Village for a low‑maintenance lifestyle, a comfortable home and friendly neighbours. “I was living in Glenmore Park at the time, and even though I have a lot of friends, living on my own was lonely. I looked at a few places before I came here, just to check out my options – but everything else was just like big blocks of units. The apartments here are so nice – very spacious. It’s an incredible location – an 8 minute walk to the plaza. “The main benefit for me has been the interaction. Whenever I go for a walk, there’s always someone to stop and have a chat with, or have a coffee. There’s a coffee shop here and it’s just lovely. When I lived on my own I was much more isolated. My kids said, ‘Mum, you’re buying the lifestyle’ – and I’m so pleased I did. Every time I walk inside my apartment I think to myself, ‘I love my home.’ It’s such a nice feeling. “I really did the right thing at the right time. Friends all around me, a caring community and a convenient location. I couldn’t ask for anything more.” If you’ve ever thought about retirement living, don’t hesitate to contact us for an information pack and to book your obligation-free tour. It just might be the best thing you ever do.

1800 860 502 thorntonpark.com.au You may have to pay a departure fee when you leave this village.

Care At Home

Community support If you need some support at home, whether it’s someone to help you do the shopping, prepare meals or give you a ride to an appointment, a good starting point is to check out what’s available in your local community.

elp may be available around the corner, through family and friends or from a neighbour who can help you mow your lawns or run errands. There are a number of community services available to help with basic daily tasks, including support with shopping, preparing and cooking meals, transport, home and garden maintenance or personal or domestic assistance. There are also respite services available for you and your carer so they can have a temporary break from their caring role. Community groups can help keep you socially active and connected within your community, reducing

Home Care Guide 2022

the risk of social isolation. Finding like-minded people and connecting through shared experiences is pivotal to maximising emotional and mental wellbeing, which is important as we reach our later years. In this section you can read about getting help with meals and shopping, personal and domestic assistance and learn about different transport options to help you get around.

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There are a number of community services available to help with basic daily tasks in or around your home

Care At Home

Family and friends At some time or another in our lives, we all rely on the support of our loved ones – be that family, friends or our neighbours.

his support is often delivered informally – meaning that it is simply help offered by the family, asked for by you or organised between everyone to lend a ‘helping hand’ to you with your day‑to‑day tasks.

 T ransport and companionship to medical appointments

Some of the support you may receive through your family, friends and neighbours can include:

 A ssistance around the home such as cleaning, washing and gardening

 Shopping and meal preparation  Running errands to places like the bank or pharmacy  D ay trips and outings such as community group activities or family events

 Collecting mail and deliveries  Taking out/bringing in the bins each week  Socialisation  Monitoring health and wellbeing

Friends and family At Christmas, Maggie noticed that her 71-year-old uncle, John, had begun losing weight and wasn’t washing his clothes.

Level 4 Home Care Package, which provides him with personal care assistance, transport, meals and social support.

Seeing these small but important changes in her uncle made Maggie realise she needed to step in and provide day to day help to her uncle.

Maggie took on the role of John’s primary contact for bills and accounts.

An eye test revealed that John was nearly blind in one eye and only had 30 percent vision in the other eye due to cataracts. “Because he is a very private person, we had no idea he was struggling with his vision and daily tasks at home. He has emphysema and swallowing difficulties as well,” explains Maggie. To make sure John was getting the care he needed, Maggie assisted him in applying for a

Because of his wishes for living at home but need for care, Maggie was able to get all the supports John needed to remain living in his own home independently. Knowing and understanding what John wanted and needed from his care and support helped Maggie to support John in making the most of his Home Care Package. “He lives over an hour away but I try to get there at least once a month, just so that I can touch base with him and see what’s

Depending on the relationship dynamics and the level of support you need, your family and friends may provide you with more intense or ‘high‑level’ support. However, it is important for both you and them to know when it is time to look into accessing alternative supports that will better assist you to remain at home independently and to reduce the impact your care needs have on your loved ones.

CASE STUDY happening and make sure he’s up to date with his paperwork,” explains Maggie. “My younger sister also goes out to spend time with him and take him to the football club to see everyone there, as it’s a huge part of his life.” With the Government funded support in place, Maggie is able to balance her caring responsibilities effectively and still has plenty of time to communicate with the carers and services providers if she needs to. John is happy with the caring arrangement as Maggie “gets” him and they share a lot of good banter together. “He is in a much better place now and has come ahead in leaps and bounds,” says Maggie. AgedCareGuide.com.au/home-care

Care At Home

Home and garden maintenance Owning a home often comes with a lot of pride but as you get older your home and garden may become harder to maintain.

geing and medical conditions can limit your mobility and increase your fall risk, meaning it’s often safer, quicker and easier to leave it to the experts. Accepting help with a range of jobs around the house may allow you to continue living in the comfort of your own home, while maintaining this ‘pride of place’. Whether you need your gutters cleared, your lawn mowed or minor home repairs, there are services that can help keep your home looking its best.

Who can help? Professional service providers can assist with these essential tasks or there may be volunteers within your community who can perform these jobs. Your council may be able

to assist by suggesting businesses or volunteers in your area who can offer you these services. If you’ve been assessed or approved for a Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) you can request home and/or garden maintenance as part of your support plan. Otherwise, home and garden maintenance services like Jim’s Mowing or V.I.P. Australia can visit your house as required to keep your garden tidy. Home maintenance services include: ◆ Gutter cleaning ◆ Home modification installations, including handrails in the bathroom and toilet ◆ Permanent or temporary ramps outside or inside the home ◆ Step modifications ◆ H andyman work including fixing or replacing tap washers, repairing doors and cupboards, minor general, plumbing and electrical repairs such as changing light bulbs ◆ I nstallation and maintenance of smoke alarms ◆ Pest control ◆ Fixing fences and gates Gardening services include: ◆ Lawn mowing and hedging ◆ Weeding and pruning ◆ Watering and fertilising ◆ Pressure washing outdoor areas ◆ Window washing

Home Care Guide 2022

Sometimes a little assistance is all you need, allowing you to stay independent and enjoy other activities.

Peace of mind A good service provider will help you keep your house and garden in tip-top shape so you can stay living in your home for longer. Generally, people like to maintain their own homes to a certain degree but may not be able to keep up with all the gardening or household cleaning like they previously could. If you are a little unsure about having someone you don’t know assist around the home, you can enquire with a provider about their insurance cover and whether they are police-checked. You can even ask to meet with staff members beforehand to get to know them. This may not be mandatory protocol for every business, but it can give you peace of mind that you and your home will be safe and in good hands. The other great thing about handing over the house and garden chores is that you now have more time to focus on things you enjoy spending time on, like catching up with friends and family, having ‘me time’, or getting back into your hobbies. Usually, leisure activities and hobbies are the first to be sacrificed because you have to do household tasks. You can find providers delivering home and garden maintenance services in your State or Territory in the Resources section starting on page 121 or search AgedCareGuide.com.au/ home-care.

Care At Home

Personal and domestic assistance As you age, it may become harder to look after yourself or stay on top of housework. To help you maintain your health and dignity or live comfortably and safely, respectful and qualified carers can come to your house to assist you.

ccepting that you need help in performing these tasks can be hard and sometimes people think it is a sign that you’re losing your independence. But, being supported by carers as you age in your home allows you to continue to enjoy the lifestyle you want and manage your health from home.

Personal assistance Personal care tasks can include:  Showering and bathing  Dressing and undressing  Grooming and shaving  Changing continence aids  A ssistance with toileting  Dental care  Repositioning bed-bound clients  A ssistance with mobility like getting out of bed and moving around the house  Eating and drinking The level of help you require will depend on your health and ability. For some people, being a standby for emergencies during the morning shower is enough, whereas, for others, they may need someone to towel them dry and help with dressing. Whether you need two hours of personal care every now and then, a few times a week, every day

or 24 hour care, you can access this support through a range of private providers or with assistance from the Government funded Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP). Depending on your own capabilities, you may receive a little or a lot of help around the home. Personal care and domestic assistance are the most common in home supports people seek. Services range from meal preparation, help with shopping or cleaning, to assistance with showering and getting dressed.

Feeling connected Some older people struggle with the feeling of personal intrusion when receiving home care. Your provider’s staff will be qualified, caring and

respectful when providing this care, and should make sure you are in a nurturing and supportive environment so you can easily accept help in your home. Staff should be making the effort to talk you through every stage and make the whole process comfortable for you. Personal care workers will not only provide you care, they will also develop a strong relationship with you. This can make the whole service experience more enjoyable and it will also help combat loneliness. Older people are more prone to feelings of loneliness, which can have a huge impact on a person’s wellbeing. A regular friendly face around the home can make you feel connected and social. AgedCareGuide.com.au/home-care

Care At Home

Additionally, having assistance around the home means you have more energy to get out and about and stay connected with your wider community network.

Domestic assistance If you need help keeping your house tidy, doing laundry, preparing food or stocking your fridge or pantry, domestic assistance can help. Reduced or limited mobility or cognitive decline can make these weekly and sometimes daily, tasks challenging. You may have a neighbour, friend or family member come in regularly to help you with these tasks or you may prefer to hire a professional service to come in at set times to do those jobs for you. Having domestic assistance as part of your CHSP or HCP will give

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you peace of mind knowing your house is clean and you’re able to live comfortably and safely.

a number of meals in your home, then put them in a freezer for you to eat when you want.

Domestic assistance services include:

You’ll find home care providers that offer personal or domestic assistance in your area in the Resources section starting on page 121.

 Household cleaning  Washing and ironing clothes  Grocery or retail shopping  Making beds  Preparing food Domestic assistance can be provided on a daily, weekly or fortnightly basis depending on your needs and the domestic tasks required. For example, washing clothes and grocery shopping could be undertaken once a week and household cleaning may only be needed once a fortnight. Although preparing food is typically a daily job, your support worker could prepare

Personal care workers will not only provide you care, they will also develop a strong relationship with you

Care At Home

A helping hand with meals and shopping If you have trouble getting to the local shops and carrying shopping bags or have difficulty with preparing and cooking meals and need someone to do this for you, help is available.

ooking after yourself is incredibly important, especially as we get older and good nutrition is a part of that. Getting assistance with shopping or when preparing and cooking meals can make things much easier and help you feel comfortable that you’re getting enough food and nutrients for your body. You can get assistance in: ◆ G rocery shopping, food preparation and/or cooking ◆ T ransport to and from shops ◆ Feeding ◆ Meal delivery ◆ Food subscription services ◆ Cooking programs ◆ D iet, nutrition, food storage and food safety

◆ S pecial dietary requirements for health, religious, cultural or other reasons

be handy to talk to a friend, family member or your doctor about what care you might need.

◆ Shopping for items like clothes and gifts etc.

Some meal services and supports that are available include:

If you require some ‘retail therapy’ you can get support with shopping for items other than food. For example, a support worker can assist you in going to a department store to shop for clothes or gifts or to the post office to pay your bills. This provides peace of mind and allows you to get out in the community to buy the things you need if you have limited mobility or can no longer drive yourself. Some older people are nervous shopping by themselves, so having a support worker accompany them to the shops, library or shopping centre can be a great emotional support.

Support options There are many services available that can help with meals and shopping, depending on the level of assistance you require. You may just need help getting the groceries to your door or needing help with food storage, right down to preparing, cooking and feeding of meals. It may

◆ C lick

and collect

Click and collect has become a popular way to do grocery shopping, with the convenience of shopping online, getting your groceries packed by a personal shopper and ready for collection. This service is usually free, with the possibility of same day collection from a supermarket location of your choice if you order online before a certain time. Select locations also offer a drive through option to pick up your groceries or delivery to your car. Some supermarkets also allow you to leave the personal shopper notes, such as how ripe you would like your fruit and vegetables to be. ◆ Grocery

delivery services

Some supermarkets provide home delivery if transport is an issue or you would like the convenience of your groceries delivered to your door. Ordering online can be easy and convenient, with the ability to select the exact items you need, different delivery time slots and various payment options. AgedCareGuide.com.au/home-care

Care At Home

The delivery fee may differ depending on the time slot you select, and often is free if over a certain amount is spent. There are also private companies and smaller supermarket stores that provide delivery options. ◆ Food

subscription services

If you enjoy cooking, but don’t want to think about planning what to eat, food subscription services can be a good option. They provide fresh ingredients and easy-to-follow recipes to your home so you can enjoy cooking without the hassle. The benefits of these services include convenience, saving time deciding what to cook, minimal food waste and portion control. ◆ Prepared

meal deliveries

There are organisations, such as Meals on Wheels, that provide readymade meals to your door. This can

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be a good option for someone who doesn’t enjoy cooking or enjoys the convenience of meals made and delivered to them. Most services cater for specific cultural or dietary requirements, should you need it. There is often a social component that comes with using these services. Food delivered by Meals on Wheels, for example, is usually by volunteers who are happy to have a chat and often build relationships with regular customers, making it a pleasurable and comforting service for people who may not have a lot of social interaction. Volunteers who regularly deliver meals to the same customers are also able to monitor a person’s wellbeing in terms of appetite, hygiene, or visible signs of confusion or deterioration. You may be eligible for meal and shopping assistance through your CHSP or HCP, depending on the level of care and assistance you need.

Some supermarkets provide home delivery if you would like your groceries delivered to your door There are also private home care providers that work on a fee-forservice basis, who can assist with food services if required. Some local councils also provide meal services for older people who are unable to prepare regular meals due to injury, illness or frailty. These might include home-delivered meals or meals provided at local community centres. Check with your council to see what services are available.

Care At Home

programs and resources

Many older Australians are used to cooking for a household of several people and adapting to cooking for one or two as they get older is often a big adjustment. Specific cooking programs for older Australians can help improve the quality of life for participants through basic cooking lessons, nutrition education and social engagement. Programs such as the ‘Cooking for One or Two’ classes teach students how to make easy and healthy meals for one or two people. Your local community or Council may host cooking programs or lessons. Speak to your local Council or call or visit your local library to

All hands on deck Before Barney Williams’ retirement, when his friends asked him what he was going to do in his spare time once he retires, he would normally reply that he was going to golf, see the world, and maybe do some volunteering work. However, volunteering ended up becoming a huge part of Barney’s retirement life and is something he is really passionate about. Fifteen years later he is still spending his time at the Meals on Wheels Henley/Grange branch cooking up meals for customers and leading the Committee. Barney was invited to volunteer for Meals on Wheels by a friend after he retired. Initially, he was peeling potatoes for 130 meals – which is about 13 kilograms of potato! He then moved on to cooking the sweet treats for their customers, and currently cooks either the soups or the main meals.

discuss events being held in your area and how you can get involved to help equip you with cooking skills and nutritional knowledge. The Department of Health’s Eat for Health website provides recommendations, advice and recipes to help people eat nutritious and balanced food. It is recommended older Australians enjoy exercise once a day, eat a wide variety from the five food groups and limit intake of food and drink containing added sugar and salt, fat and alcohol. The website contains recipes to suit all appetites and budgets while meeting nutrition goals. Visit eatforhealth.gov.au to download their free resources

or browse their healthy eating information to ensure your plate is packed with everything you need to support your mental and physical health as you age. Nutrition Australia has a website dedicated to providing trusted nutrition advice to the community. It offers free advice to help keep you healthy as you age such as bone health, arthritis, constipation, healthy teeth and gums. The website also includes recipes and resources that can be downloaded and printed. Visit Nutrition Australia at nutritionaustralia.org. No matter what level of help you need, there is a range of services to assist you in making convenient, healthy food choices.

The branch provides 590 freshly cooked meals, 60 special meals, and 50 frozen meals a week to their members in Henley, Grange and surrounding areas.

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◆ Cooking

Barney says, “I love the people I work with at the branch, they are friends. I love the conversation as we discuss life. I love the banter between us. We have both Crows and Power supporters . . . say no more! “I enjoy the mental task of getting the timing right for the cooking. Roast spuds take longer than roast carrots which take longer than roast pumpkin. We are not trained cooks nor chefs, just home cooks who can follow a recipe.” Barney is also all hands on deck on the Committee of the Henley/Grange branch and helps in the general running of the organisation. Volunteering at Meals on Wheels involves a lot more than just cooking and delivering meals, it also includes tasks like ordering food, condiments and packaging; paying bills and managing financial matters, and coordinating volunteers so there are

Barney Williams has found volunteering very rewarding in his retirement. Source: Supplied

enough cooks, drivers and deliverers each day. “We have a committee, of which I am the Chairperson. We meet every two months and discuss issues to ensure the Branch runs smoothly,” says Barney. “I am in awe of the generosity of people that give of their time to volunteer, anywhere, any organisation. Meals on Wheels shows the good side of humanity.” Case study supplied by Meals on Wheels South Australia AgedCareGuide.com.au/home-care

Care At Home

Transport options Having free, inexpensive or subsidised transport options available is important in maintaining your independence, remaining socially active and reducing social isolation as you age.

hinking ahead and being aware of these options can give you peace of mind when deciding how to get to the shops, a social event or your next medical appointment. If you are still able to drive a car, there are also many things to consider to ensure the safety of you and others on the road.

Driving Having the ability to drive a car is an important component for many people in keeping their independence. However, as you get older there are special licencing requirements, which may involve annual medical check-ups, completing driving assessments or renewing your licence more frequently. These often vary depending on what State or Territory you live in. Contact the Department of Transport in your State or Territory to find out what rules apply. As you age you may experience vision changes, impairments in your decision making skills and slower reaction times which can put others in danger on the road. If you experience symptoms that can affect your driving ability or no longer feel safe or comfortable operating a motor vehicle, have a chat to your doctor and family to decide whether it is time to surrender your licence. If you are still able to drive but have a disability or a mobility impairment and require a mobility aid such as a

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walking frame, crutches, scooter or wheelchair, you may be eligible for a disability parking permit. Disability parking is often closest to the entrance and exit of buildings, making it easier to get around. You must display your permit on the rear view mirror of your car if you park in a disability parking space. There may be a small fee involved in obtaining an Australian Disability Parking Permit and you must be assessed by your doctor or specialist to prove you require a permit. Each State and Territory may have different eligibility criteria around permit parking so it is important to check the rules that apply based on where you live.

Public Transport Getting from one place to another on public transport is a common choice for older people. Most public transport services, including buses, trains, trams and ferries are accessible for people with limited mobility. Low floors and ramps allow easy, safe entry and exit of vehicles. There are also allocated spaces for wheelchairs and mobility scooters. The Australian Government issues the Pensioner Concession Card to eligible Australians over 60 which offers a range of benefits including subsidised public transport fees. Some States and Territories even offer pensioners free travel at certain times.

Alternative transport options While transport can be provided through Government funded support, there are transport options available through local councils, community transport providers and private businesses if you are unable to drive or access public transport.  L ocal

councils and community groups

Many councils and community organisations provide a variety of transport options such as: ● S hopping transport, which may offer a group bus service that allows you and others to do your weekly shopping; ● S ocial transport, which provides transport for groups to attend social events or activities such as going to the movies or sightseeing; ● P ersonal transport, which offers individual transport to the hospital, medical appointments or personal social visits to family and friends. Throughout Australia, there is a wide range of not-for-profit, charity, religious, cultural and community groups providing free or low cost transport assistance for older people. As well as local organisations providing services, such as your local church, Rotary or Kiwanis,

There are a range of transport options if you are unable to drive or access public transport

Care At Home

many States and Territories have their own initiatives such as the Community Transport Program in New South Wales and the Queensland Government’s Community Transport Scheme. St John Community Transport Service operates on a national level. Many of these schemes are Government subsidised and staffed by volunteer drivers, however, you may have to pay a small contribution towards the scheme. Your local council will be able to suggest community organisations in your area who offer these transport services to the community or offer community buses and personal transport. Council community buses usually operate on a weekly basis with many offering the convenience of door-to-door pickup and drop‑off. As well as taking residents to shopping centres, many council run community buses visit other services and activities, such as libraries and senior’s clubs and groups. You will need to pay a fee for using the community bus which may vary depending on where it is going. Personal transport allows you to get to medical, wellbeing and other essential appointments if you are no longer able to drive. Council transport programs are generally organised by a council paid coordinator, with the driving service provided by volunteers. In some cases, the council will approve certain contractors or taxi companies to carry out the service. There is usually a minimum charge for the service, and fees may vary depending on the distance you are travelling and whether you require a return journey. Councils provide various transport services, so it’s best to check with them about what services are available to you in your community.

 T ransport

as part of your package

To receive transport as part of your Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) you must first be assessed by an Aged Care Assessment Team or Service (ACAT/S). If you need someone to take you to your appointments, daily errands and social activities, make sure you tell the person assessing you how often you need to leave the house for these appointments. For example, you may need a lift to the local RSL for ‘games night’ once a month. Once approved someone will come to your house at agreed times and ensure you get to your activities safely.  P rivate

services

Private car services are also available depending on your needs for transport, which may offer a more personal and professional travel service. Many businesses have drivers who are trained in mobility assistance and may offer additional services, such as accompanying clients in and out of appointments, shopping trips and other reasons for transport. Private transport businesses can provide once off or ongoing services. Most private home care providers offer personal transport services,

which can help with transport to and from various appointments and outings. Services are usually provided by support workers on a temporary or ongoing basis and are tailored depending on your needs and circumstance.  T axi

Subsidy Scheme

All State and Territory Governments have a scheme designed to provide financial assistance to older people who may have a disability or medical condition that prevents them from using public or community transport. To apply for the Taxi Transport Subsidy Scheme (TTSS) or Taxi Subsidy Scheme (TSS), you must be a permanent resident of Australia who resides in that State or Territory, have a severe or permanent disability, such as limited mobility and not be a member of other Taxi Subsidy Schemes in another State or Territory. The TTSS provides eligible people with a booklet of dockets that can be used to subsidise up to a certain percentage of total taxi fares, with a maximum subsidy per trip.

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Social support Staying connected and engaged to your social networks and community is an integral part of your health and wellbeing as you age.

ou can access social support through the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP). This could simply be a visit from your support worker for a cup of tea and a chat, getting out in your community together or attending community based social activities with other older people in your area. There are a number of social support initiatives and programs across the country helping people like you stay connected to friends, family and your community.

Connecting online Be Connected is an Australian wide initiative helping Australians learn to connect with others digitally. The movement provides free courses to teach people how to use a range of technologies including Apple and Android products.

Through Be Connected you can engage with family and friends online, find new friends, keep up‑to‑date with what’s happening in the world and your community and learn how to safely and securely buy and sell items online. If you benefit from in-person support, the Be Connected network offers community partners who can visit your home to help you develop your digital skills and build confidence. To find out more about Be Connected this initiative call 1300 795 897 or visit beconnected.esafety.gov.au.

Community Visitors Scheme You may need a little help to stay connected to your community, which is where the Community Visitors Scheme can assist. It is an

Australian Government initiative delivered under the Commonwealth Home Support Programme (CHSP). It organises volunteers for home visits to older people who are at risk of loneliness or social isolation. These volunteers can offer conversation and friendship, often through shared language or cultural backgrounds or life experiences. The Community Visitors Scheme is run by specific organisations who will make sure your volunteer is a good match, so make sure you include information about any special needs or circumstances. Volunteers are assigned based on urgency and suitability, not length of waiting time. For more information on the Community Visitors Scheme call My Aged Care on 1800 200 422 or visit myagedcare.gov.au .

Social clubs and activities Your council and community groups or organisations may host a range of social activities and clubs which help you stay engaged and connected with your community. Joining a club will help you find a purpose, meet new people and you’ll have something to look forward to. These could include:  Reading  Arts and crafts  Dancing  Board games  Exercise and walking  Music  Cooking  Outdoor activities  H obby collecting (such as antiques or other items)

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Care At Home

Getting involved in social clubs, activities or groups have a range of benefits including improving cognitive function, maintaining or improving physical health, preventing depression, increasing immune system functioning, better sleep and can even lead to a longer life. You can chat with your local council to find social clubs activities near you or speak to your support worker or coordinator of your Home Care Package about getting involved in social classes or classes in your community.

Men’s sheds Men are more inclined to experience isolation, loneliness and depression as they age. We know the vital role social engagement and networks play throughout our lives and this is particularly important as you get older.

Men’s sheds are a great place where men from all walks of life can come together to chat and enjoy each other’s company. The sheds provide a safe, positive and busy environment without the pressure. According to the Australian Men’s Shed Association, “Men can just come and have a yarn and a cuppa if that is all they’re looking for.” Men’s sheds play an invaluable role in opening up the conversation of men’s emotions and health and wellbeing, particularly mental health. Funded by the Department of Health, the Australian Men’s Shed Association provides practical support to men’s sheds and deliver a wide range of services to improve the health and wellbeing of members and reduce the number of men who are at risk from preventable health issues that may arise from isolation.

Getting involved with social clubs, activities or groups has a range of health benefits. The Association has collaborated with National, State, Territory and community services such as beyondblue, Heart Foundation, Department of Veterans’ Affairs and Cancer Council to develop and deliver a range of resources and national initiatives.

Help at home so you can do more of what you love! Our Wendy’s Home Care team can provide you with reliable support to give you a helping hand and peace of mind. We provide practical, at-home daily living support tailored to you so you can live life to the fullest. We’ve been proudly servicing the Blue Mountains, Western Sydney, Hills and Nepean regions since 1995. Contact our friendly team today to discuss how we can help you live independently.

Home Care Packages

Phone: 02 4587 5999

Veterans Home Care

Email: admin@wendyshome.com.au

NDIS Provider

Website: www.wendyshome.com.au

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Often bonding over common interests or life experiences, many men thrive on the mateship formed at men’s sheds. To find a men’s shed near you, call the Australian Men’s Shed Association on 1300 550 009 or visit mensshed.org/find-a-shed.

Volunteering Volunteering is a great way to stay active and connected to your community, while also helping other people.

According to statistics from Volunteering Australia, older Australians aged over 65 years old contribute the most volunteering hours compared to other age groups, totalling on average, 104 hours per year. With more than 600,000 not-forprofit organisations across the country relying on the generous support of volunteers, lending your time and skills benefits both you and the organisation you volunteer for. There are lots of organisations you can volunteer for that align with your hobbies or interests including arts or heritage, education and training, animal welfare, emergency services, environment, health, parenting, children and youth, religious and sports and recreation. You could clean up litter and rubbish in your local community, spend time at a local animal shelter helping feed and walk dogs, volunteer at the library or put your green thumb to use in the community garden. Volunteering has a range of health benefits too, with the activity helping

Volunteering is a great way to stay active and connected to your community, while also helping other people to provide purpose, a sense of selfworth and social enrichment. Just a few hours of volunteer work on a regular basis can make a significant difference to your happiness and mood and is associated with improved mental health. You can speak to your local council about what volunteering opportunities may be available. Volunteering Australia can also point you in the right direction, connecting you to volunteering opportunities in your community. Call 02 6251 4060 or visit volunteeringaustralia.org for more information.

Respite, a well-earned rest Sometimes you or your carer need to take a break or require extra care and support, which is where respite can help.

or example, if you have a fall, don’t feel comfortable being alone in your home and need support and assistance nearby, going into respite is a good option until you feel safe and strong enough to come home.

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For carers, respite can simply be a break away from the caring role that offers an opportunity for both you as the carer and the loved one that you care for, time to refresh or tackle the other tasks in life. With services in the home, in the community or in a residential care setting, there are a number of readily accessible respite options for you to explore. It is an excellent chance to take some time out and provides opportunities to meet new people and experience new things. Ranging from a few hours, a full day, overnight, or even a few weeks, respite can be provided

in an informal setting by family and friends, or formally through service providers either in an aged care home or in your own home and community.

Respite options Accommodation and services offered through Government funded programs in the community and residential respite include: ◆ D ay care centres for half or full day respite ◆ I n home respite services for overnight, home and personal care services

Care At Home

◆ A ctivity programs and social outings in groups or one-on-one ◆ A break away from home with a support worker ◆ R espite for carers of people with dementia and challenging behaviours ◆ R espite in an aged care home or overnight in a community setting ◆ R espite for employed carers and for carers seeking to return to work Centre Based Respite Care (CBRC) is another form of respite offering individualised social and recreational activities to individuals and their carers. Day programs in the form of excursions, outdoor or indoor

Respite is an excellent chance to take some time out and experience new things activities, or holiday programs are also available through CBRC. To access services in a CBRC, a client assessment will be made by trained respite workers who will develop individualised needs based programs with you as a way of enhancing your quality of life.

All of the centres are staffed by qualified coordinators and experienced CBRC community workers. If you’d prefer to stay in your home while your carer takes a break, a support worker can come to your home instead and provide in home support.

Accessing respite All respite services can be accessed on a planned basis, with some services also available on an emergency basis. If you need respite care, contact Carer Gateway on 1800 422 737 or visit CarerGateway.gov.au to get help

Harry was a teacher for more than 40 years and for decades, he painted large canvases of the local countryside in his spare time.

She experienced a huge shift in their relationship and had difficulty dealing with that change from loving spouse to primary caregiver.

Upon his retirement, he passionately concentrated on his painting hobby and became well regarded as a talented oil painter.

Ruth engaged the assistance of homecare provider Right At Home Australia and was introduced to carer, Samantha, who took over the stressful tasks that Ruth struggled with, like bathing and toilet assistance.

Harry and his wife of 50 years, Ruth, were living the dream in retirement, until Ruth noticed there was a difference in Harry. Sometimes, Harry would sit staring at his easel for long periods of time without painting. He seemed forgetful and he didn’t have the sharp wit that made him a favourite with his students throughout his teaching career. Ruth took Harry to the doctor, who performed a series of tests and diagnosed him with dementia. From there, Harry’s cognitive function declined rapidly and Ruth struggled to keep up with the caring responsibilities and became overwhelmed with all of the duties she needed to do to help Harry.

Right At Home provided numerous services to Harry and Ruth, including light housekeeping, safety supervision, grocery shopping, cooking, bathing, personal hygiene, toilet assistance, incontinence care, and cognitive stimulation. This extra assistance provided Ruth with a much needed break from her caregiving duties, so she can have lunch with friends every week, go shopping with a friend after church, and get her hair done regularly. Ruth also has the time and peace of mind to sit quietly with Harry, hold his hand, and reminisce about their life together. This means that have

CASE STUDY

Rejuvenation through respite

more time to be together as a couple rather than in a caregiver capacity. Caring for your parent, sibling, spouse or loved one is no small feat, which is where getting help at home through an aged care provider can be helpful. Family carers have to sacrifice a lot for their role as a caregiver to ensure the one they love has everything they need, which is why carers deserve time to rest and revive their spirits. Respite care can provide that, allowing a carer relief on their mind, body and soul so they can rejuvenate and be better able to assist their older loved ones. Case study provided by Right At Home Australia

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accessing those services. They can also help you access emergency respite options. As with most aged care services, the amount of care you receive will depend on the level of your needs and the availability of respite care services.

A break for carers Statistics show that the wellbeing of carers is significantly lower than that of those not caring. So many carer support groups and the Government highlight the need for carers to remember to take the time to look after themselves. It is important to plan time away from your role as a carer. If you wish to take this break or go away on holiday, where you cannot provide support to the person you care for, you can use respite services.

Paying for respite In show of their support for unpaid carers just like you, who have a national estimated value of $60.3 billion each year, the Australian Government subsidises a range of aged care services including respite.

The Government subsidises a range of aged care services including respite Short-term and emergency respite, accessed through Carer Gateway, is funded by the Government, although there are also private providers that offer respite as part of their services. When you access respite services through Government funded programs you’re generally asked to still contribute to some of the costs. Community based respite services also charge fees according to the type of service being used and your ability to pay. What you pay as part of this contribution will be discussed and agreed upon between you and the organisation you are working with to deliver your respite services, with a set rate established prior to services starting.

If you are looking to access residential respite care within an aged care home, this option does come with a payable fee. The basic daily fee, and perhaps booking fee, will need to be covered by you, but will not require any accommodation charge, or any additional incometested fees. It is important to remember that the cost of respite care will always depend on the care provider, the length of time involved and the type of care you are seeking.

Accessing respite in your area If you’re choosing to pay for respite services yourself you don’t need a Government assessment and can contact your preferred provider to access services. Accessing respite services with Government support through the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) program will require you (and your carer) to undergo an assessment, often conducted by a Regional Assessment Service (RAS) or Aged Care Assessment Team/ Service (ACAT/S). This assessment will help to work out if you are eligible for respite services. Contact My Aged Care on 1800 200 422 to arrange a free assessment. You can contact Carer Gateway on CarerGateway.gov.au or call 1800 422 737 for advice on the types of respite and support available in your area. They may be able to help you find respite care near you that best meets the needs of you and the person you care for.

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Support Options

Support options With Australia’s growing ageing population and greater expectations of care services, there are now more support options available to you to help you to remain living at home than ever before.

n addition to the informal support from family and friends or community assistance, there are home care providers who provide formal support services. There is a large number of forprofit and not-for-profit providers who can deliver support to older Australians in their own home. These range from small and community organisations, to larger national operators. These services – ranging from entry level right through to intermediate and high level support – can help you at home through almost any stage of life with the delivery of services such as gardening, personal care, nursing, shopping,

It is important to know what supports will best suit your needs now and into the future

domestic assistance and even more specialised care such as dementia support and palliative care at home. Depending on your situation you may be able to access these services through a Government funded home support program or choose to use a private home care provider. With all this variety and so many options available to you – depending on your situation, finances, location and needs – it is important to be aware of just what is out there and to know what supports will best suit your needs now and into the future, as well as how to go about accessing them, and with what help. In this section we explain a range of different support options including community supports, council services, Government funded initiatives and privately funded care options. to read more

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Council services Depending on where you live, your local council can provide a range of supports to help you live more independently and engage with your community.

ome councils are approved providers to deliver the Government funded Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) services. They also run services, activities and events for local senior residents outside of Government funded supports. Federal and State Governments often delegate critical service delivery, like home care services, to local councils. In many cases, councils are the first point of contact for older members in the community, even more so in rural and regional areas. Councils have a strong connection with their local community and providing basic home care supports is one way they do this.

Services run by local councils can include:  F ree

community buses or subsidised transport

Many Councils offer free or low-cost taxi trips for seniors and their carers around the community including to local shopping centres.  M en’s

sheds

Men’s sheds are places where men, young and old, can work on projects, such as fixing or building furniture, at their own pace in their own time, while enjoying a cup of tea and a chat with other men in the community. They aim to improve health and wellbeing of men by providing a friendly and inviting space for them to connect with others.

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 C lubs Local Senior Citizens and Probus clubs provide a relaxed environment where retirees and older residents can enjoy the company of others and participate in a range of social activities. Similarly, Rotary and Lions Clubs can be a great way of meeting new people and becoming more involved in your community. Contact your local council to find your closest club.

Councils recognise that they are often the first point of contact for older members of the community  F ood

services

While many councils provide Meals on Wheels services under Government funded programs, some council also have their own food or meal services. They may offer weekly Centre Based Meal Programs, aimed to provide isolated elderly residents the opportunity to have a healthy, low-cost meal while interacting with other members of the community. The Council may also provide free transport to and from the program.

Some Councils provide a weekly, fortnightly or monthly shopping list services for older people, where staff will take your shopping order, purchase the goods for you and deliver the items to your home for a small fee.  C ommunity

activities

Councils are a great first point of contact if you are looking to be more involved in your community, meet new people or learn a new skill. Local councils hold an array of activities at community centres, such as fitness groups, bridge clubs, dance groups, computer lessons and art/ craft groups.  H ome

and mobile library services

Many local libraries in council areas operate a home delivery service or mobile library. They often work with local volunteers to provide a free delivery service to seniors who have difficulty visiting their local library. Items are selected to meet each customer’s individual needs and delivered directly to their door. Mobile libraries visit residents in their local area. Generally a bus will drive around the council on a roster to be at set locations on specific days allowing residents to borrow library items close to home.  G eneral

services

Some councils provides services to help make day-to-day living that little bit easier. They may offer assisted household bin services to help residents who are unable to physically move their bins to and from the kerbside. Some Councils have set up a network of designated, free to use power points for people to safely recharge the battery of their electric mobility device. Services like the above may differ from council to council, so get in touch with yours to see what services are available to you.

Support Options

Government funded supports The desire of many older Australians to remain independent and continue to have choice and control has driven much of the Government’s home and aged care reforms of recent years.

hrough its Commonwealth Home Support Programme (CHSP) and Home Care Packages (HCP) program, the Government supports seniors to stay in their community for longer and help them to live independently for as long as possible in their own home.

However, after six months, you decided you’d also like to allocate some of your funding to gardening and home maintenance services. The CDC model gives you the ability to discuss these options with your current provider, or find another provider to deliver this as part of your HCP.

The supports you will be able to access vary, depending on your needs and circumstances. Assistance is available across a range of levels, from basic supports under CHSP to more intensive support with HCP.

Under the model, all funding is allocated directly to you, the consumer, rather than the service provider. This makes it easier to change providers if you wish.

Choice and control Known as the Consumer Directed Care (CDC) model you or your loved one now have more choice and control over who delivers the care you have been approved for.

This doesn’t mean the money will go into your bank account. The Government funding is still paid to an approved provider for them to pay carers and other bills. It simply means the packages are portable and if you decide to change providers, any unspent funds will move with you.

The supports you will be able to access vary, depending on your needs and circumstances So if you or your loved one move to a different area that your current provider doesn’t service, or if you’re not happy with your provider, you will also be able to take your HCP with you and choose a new local provider.

CDC means having the choice to:  H ave more say in the care and services you access, how it is delivered and by whom  D evelop your own care plan with your service provider  D etermine how much involvement you want in managing your HCP  H ave more understanding about how your HCP is funded and how these funds will be spent  M onitor your HCP to determine whether it still meets your care needs For example, you have been approved for a Level 2 HCP and would like to receive personal care and meal preparation assistance. AgedCareGuide.com.au/home-care

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Commonwealth Home Support Programme Not everyone accessing home care requires high-level support, some people may simply need some help with challenging chores – like gardening, or keeping on top of the vacuuming and washing.

f this sounds like you, you may be best suited to home care supports offered through the Government’s entry level Commonwealth Home Support Programme (CHSP). The CHSP is a national program, meaning it is available in all States and Territories. The services offered as part of CHSP are there to support you if you are mostly able to care for yourself but need some help with certain small jobs. It is also a great option if you are experiencing a setback and need short-term support to help you get back on your feet. If you need support to live independently at home or remaining socially active in your community, the CHSP can be a great home care option. The CHSP aims to provide extra assistance to help you manage at home, but also provides support using a wellness approach that builds on your strength, which will both maintain your independence and develop your abilities. There is a large range of different services available that can assist you in your home. Every service you receive should benefit you positively and target your individual needs. The CHSP services you can expect to receive from providers to help you manage your day-to-day activities can include:  Transport  D omestic help such as house cleaning and laundry

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 Personal care such as help with showering, dressing and undressing  H ome maintenance such as changing light bulbs and gardening  H ome modifications such as installing a grab rail  A ids and equipment such as shower chair, raised toilet seat and mobility aids  Help with meals and/or food preparation  Nursing care and managing medications  Allied health  Social support such as accompanied activities and group excursions  Respite CHSP is usually the entry point to home care services for a lot of people and provides basic services such as help with shopping or meal preparation, keeping the house clean, and low level of personal care. CHSP services enhance the independence and wellbeing of older people who want to remain living at home and in their community for longer, but need that little bit of extra help to do that. Independence is different from person to person, which is why individualised CHSP services are tailored to your needs. This could be different forms, like in an ongoing

Services you receive should benefit you positively and target your individual needs support capacity or short term assistance for recovery after an accident or illness.

Tailored services Access to CHSP services is only available through a Government assessment to work out what services you need, and if in fact CHSP is the best fit for you. Supports offerend through CHSP are entry-level supports, and if you have more complex care needs, a Home Care Package may be better suited to you and your needs. More information on HCPs can be found on page 111 and eligibility and assessments on page 115. If you find yourself in the situation where you have an urgent need for home support services, and your safety would be at risk if those needs were not immediately met, you may be able to start receiving CHSP services before you have been assessed.

Support Options

Home Care Packages If your care needs are more than entry-level, you may be eligible for home care services and supports through one of the four available levels of Home Care Packages (HCPs).

hese packages, just like CHSP services, are available to Australians aged over 65 years, or over 50 years if you identify as Aboriginal and Torres Strait Islander, and are designed to help you be supported to remain living independently and comfortably in your own home for as long as possible. It’s important to keep in mind when looking into HCPs that access to any level of support on offer through this program requires you to have your needs assessed by an Aged Care Assessment Team/Service (ACAT/S) (see page 115) and be approved for one of the four levels of care: Level 1 – s upporting people with basic care needs

Level 2 – s upporting people with low level care needs Level 3 – s upporting people with intermediate care needs Level 4 – s upporting people with high level care needs This assessment will explore the types of care needs you may

have, and could lead to you being approved for one of the four levels of HCP on offer that is best suited to your situation now. Your HCP may include services and support with daily tasks such as: ◆ Personal services including help with personal activities and needs such as bathing, showering, toileting, dressing and undressing, mobility and communication ◆ Meal and food support to ensure your nutrition and hydration needs are met and can also include assistance with other food-related jobs like meal preparation, as well as assistance with feeding

bed rails, slide sheets and pressure‑relieving mattresses ◆ N ursing, allied health and therapy services such as speech therapy, podiatry, occupational or physiotherapy services and other clinical services, such as hearing and vision services ◆ T ransport and personal assistance includes assistance with shopping, visiting health practitioners and attending social activities ◆ H ousekeeping and gardening such as help with domestic duties like cleaning your house or support to help you maintain your garden Being approved for HCP support may come as a huge relief to you and your loved ones, but this doesn’t automatically mean you will be able to access supports and funding straight away.

◆ Continence management, these supports can range from supplying and supporting you to use continence aids and appliances ◆ Mobility and dexterity assistance which includes the access to and supported use of aids and equipment like walking frames/sticks, mechanical devices for lifting,

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HCPs are designed to help you be supported to remain living independently in your own home for as long as possible You will be placed on a waiting list with packages distributed when they become available based on priority and how long you have been waiting. Once you have been notified that a HCP is available for you, it will be up to you to find a service provider to deliver your home care services. You can read more about ‘Choosing a provider’ on page 120.

Special needs and supplements

are eligible for any of the package supplements. They must lodge an application and will manage the supplement on your behalf.

To support those with additional needs, the Government offers a range of package supplements which you may be eligible for in addition to your approved HCP.

Self-managing your Home Care Package

The Home Care Package supplements you may be able to access, depending on your eligibility and assessment, may include: ◆ T he Dementia and Cognition Supplement ◆ The Veterans’ Supplement ◆ Oxygen Supplement ◆ Enteral Feeding Supplement ◆ Viability Supplement ◆ Hardship Supplement Your chosen provider can arrange an assessment to find out if you

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The person who knows best about you and your needs, is you! You have had complete autonomy and control over your life, so it makes sense that you might want to maintain that control by self-managing your Home Care Package. Rather than have a case manager to manage your package and handle all elements of organising your care and support, you may decide you want to manage the coordination of your supports yourself. Some people find that they have more choice and control over their HCP when they are self‑managing it.

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Support Options

Additionally, people who selfmanage their care are able to cut down on administration costs and case management fees they would normally have to pay and are able to put that money towards further care, more hours or extra services. When you self-manage your HCP, you get to choose your provider who hosts your package, and then pick and manage your support workers, decide when you want to receive these services and negotiate how much you pay for the provided services. Your provider is obligated to provide you with all the information you need to self-manage your HCP. This should include clear instructions on responsibilities and obligations, and support you through the selfmanaging process. When considering self-management of your package, you should consider whether you have the

capacity and support to manage it yourself. By its very nature, selfmanagement does require some involvement. In some cases, you may ask your partner or loved one to self-manage your package on your behalf. It is important to keep in mind that some providers may have policies around self-management,

so you should definitely shop around and enquire with providers about how they deal with clients who wish to self-manage their package.

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Your approved Home Care Package provider for genuine self-management. With a low package management fee of just 15%. By choosing to self-manage with HomeMade, you’ll enjoy: ▶ Decision-making power over services you choose ▶ Choose and build relationships with support workers you feel comfortable with ▶ You decide how to spend your funds, which service providers to engage and the cost that works for you For many older Australians, simply knowing who’s coming into their home each day is reason enough to self-manage.

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Accessing self funded supports A range of home support options are funded by the Australian Government through the Commonwealth Home Support Programme (CHSP) and Home Care Package program (HCP), however, assessments and waitlists could play a part in preventing you from accessing the support you need right now.

epending on your financial situation, exploring the option of self funding home care services, also known as privately funded home care, could be a viable option in meeting your immediate short or long term care needs. If you are looking to access privately funded home care – or a ‘fee-forservice’ care option – it is important that you are aware that all service fees will be paid by you, in full, without any Government support, no matter your financial situation. The benefit to this is that you can access whatever services you want, for however long you want, whenever you want. The other big benefit is that you don’t need to meet the Government’s eligibility criteria, and there is generally a limited wait time. Privately funded supports are a great option if you: ◆ H ave been assessed and approved for Government funded support, but there is no package available and you have been placed on the waitlist ◆ H ave been found ineligible for Government subsidised services ◆ I f you have immediate short term care needs ◆ C an afford to pay for your own care needs without Government subsidy/support ◆ I f you receive Government subsidised support, but would like to top this up with additional self-funded services

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The supports you can access through privately funded home care are the same as what would be available to you through the Government’s programs including personal care, housekeeping and home maintenance, shopping and meal preparation, nursing care, transport and social support.

Do your research Often providers charge an hourly fee for their private home care services, and have no lock-in contracts to allow your care to increase or decrease at your discretion to suit you and your changing needs. While many providers offer privately funded in home care this way, it is important that you do your own research and ask any provider to explain their charges and contracts before agreeing to access their services. Some providers only accept clients approved for care by My Aged Care. A lot of people that turn to privately funded home care supports experience flexibility and continuity with the services they receive. Additionally, you are able to book home care services on short notice and there is more freedom around the services you choose. Private home care can also be a good in between intervention while waiting for other home care services, it can give you and your carers and family members peace of mind that you will be receiving care when you need it.

Some people may access private home care services to fill the gaps between waiting periods for other Government funded services Common services people privately fund include personal care, transport to and from appointments, palliative care, and interstate travel assistance.

Fill the gaps You can receive the same services that are available through Government funded home care, however, you don’t have to worry about Government funded budgets or timelines. You are also able to decide when and for how long you receive care. Some people may access private home care services to fill the gaps between waiting periods for other Government funded services. Just like Government funded home care, private home care also has a focus on Consumer Directed Care (CDC), putting more control into the hands of the consumer around the services they want to receive.

Planning and Managing Supports

Planning and managing supports With the amount of home care providers and services available, finding support that best meets your needs may be daunting at first and there is a lot of information and options out there to consider.

o help you stay home for longer and live independently, Government funded and private support is available to help you navigate your needs, goals and preferences. In this section we outline what is involved in a home support assessment, and what to do regarding any concerns you have about the support you receive, including reviewing your needs and supports. Planning ahead where possible, understanding what support is available and at what cost, will make the process and transition into home care services much easier. It is important to be aware of options available if you are on a waitlist to receive Government support or if you are considering moving into an aged care facility. Reviewing the support you receive to identify when extra support may be needed – now or in the future – will be beneficial in order to maximise your experience with home care services.

Eligibility and assessment Accessing any level of Government subsidised support – such as the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) program requires an aged care assessment. Any form of Government subsidised home care is only available to you if you are aged over 65 years, or over

50 years if you identify as Aboriginal and Torres Strait Islander. If you are under this age, but require in home support, speak with your GP or look into alternative support options such as privately funded home care (see more on page 114). Assessments for Government supported assistance are conducted either through a Regional Assessment Service (RAS) for CHSP or an Aged Care Assessment Team/ Service (ACAT/S) for HCP supports. The first step to take, when you’re considering Government supports, is to contact the My Aged Care contact centre on 1800 200 422 to register yourself for assistance. When you call the contact centre for the first time, an operator will create a client record and ask

you a number of questions about your needs, preferences, and any services you already receive. It’s handy to have your Medicare card ready when you register. If you require an interpreter for the assessment or have any difficulties with communication, it’s important to let My Aged Care know when you speak to them to arrange the assessment. Based on this initial conversation, the operator will determine whether you need a formal assessment and, if so, organise an official aged care assessment with a RAS or ACAT/S for you. The aged care assessment is all about making sure that the service you receive is the one that is best for you and your carer’s needs. AgedCareGuide.com.au/home-care

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And helping you to live in your own home independently for as long as possible. The meetings is generally held in your own home or in hospital, by a health professional such as a doctor, nurse, social worker or health professional such as an occupational therapist, to talk with you about your needs to help determine what support option is right for you. There is no charge for the assessment and friends, family members or carers are encouraged to be involved.

Preparing for an assessment The assessment for CHSP and HCP are very similar. The assessor will ask you a number of simple questions, which will help them gauge what supports best suit your current care needs. Topics you can expect to cover during your assessment include:  Y our medical history  Y our living arrangements  Y our support network  S upports you are already receiving  C ognitive and behavioural functions and how you are going with completing daily tasks around the home  A ny health/lifestyle concerns  A ny other issues you may be concerned about Even though the assessments are relatively straightforward, some people like to be prepared, and there are a few simple things that you can do, or items you can gather, that can help make the assessment process as seamless and smooth as possible. Some ideas include:  G ather information and referrals from your GP or other health professionals

The aged care assessment is all about making sure that the service you receive is the one that is best for you  N ote any specific needs, goals or preferences you have that may help in developing an appropriate support plan  W rite down any questions you may have about services or the process While the assessment is primarily focussed on the assessor asking you questions about your life and care, it is also an opportunity for you to ask any questions that you may have such as:  W hat services are available in your area?  A re there any support services for your carer  H ow much financial assistance you can receive?  W hat are your rights and responsibilities during the assessment process?  W hat culturally appropriate services are available in your area?  W ho to contact if you have any questions after the assessment has finished? Following the assessment, the assessor will discuss with you the result of their assessment and what services and support is available in your area to help you achieve your goals and receive the care you need. While they cannot make recommendations on specific providers, they can offer advice and support in accessing care. After your assessment, you should be given a referral code that you will need in order to access the services you have been allocated once you have been approved for the CHSP or when a HCP becomes available.

Make sure you ask for the referral code if you haven’t been given one.

Home care costs Navigating home care options and costs can be confusing and overwhelming but it is important to know that you are not alone. The cost of home care can vary depending on the level of care you need, the services you want and the provider you choose. The CHSP and HCP program are subsidised by the Australian Government but you are expected to contribute to the cost of your care if you can. Any fees or charges from your provider are discussed and agreed upon before you commence services with them. If you are unable to contribute to the cost of your services due to financial hardship, there is assistance available. For more information about supplements go to page 112. Private home care providers operate on a fee‑for‑service basis and you are required to pay the full cost of your care. Home Care Package funds are administered by your service provider on your behalf. All services provided to you must be within your budget, unless additional contributions are agreed upon. It’s important to keep track of your budget and how funds are

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being spent across the services you receive. Your provider must provide monthly statements that outline charges for care and services, administrative and case management costs from your provider and any leftover balance that will be transferred over to the following month.

Care agreement Once you decide on a home care provider to deliver you services, they should document any arrangements made with you through a Home Care Agreement. The Home Care Agreement is a legal document between you and your provider that outlines what you should expect from the care they have agreed to deliver. Part of the Home Care Agreement is your care plan. This should detail the types of services you will receive, who will provide these services and when, where these services will be provided, as well as any individual goals you would like to achieve. Your service provider will work with you to create a care plan that best meets your needs and circumstances. Your agreement should also include any conditions for terminating services with the provider, such as exit fees and notice periods.

Who can help?

Financial consultants

As well as relying on family or friends as a support to help you make decisions like who should deliver your care, and how you will fund any assistance, it can also be handy to know that there are a number of professional services available who can give specialist advice.

Finances can get a bit tricky at the best of times, let alone when trying to manage it around your care. Which is why, when it comes to figuring out your home care finances, it is important to know that if you need them, professionals are there ready and willing to lend a hand.

While these services do come with a fee, they can be a lifesaver for some – helping to reduce stress, streamlining the process, doing all the running around and taking care of all of the paperwork and documentation.

A financial consultant will be able to help you know what costs you will need to cover and manage your home care funds, including the account that any Government funding will go into and how that money is spent.

Placement consultants Placement consultants can assist you and your family in making the right aged care decisions for you. A consultant can guide you through the process, costs, options, and identify appropriate quality care. Consultants cover a wide range of roles and responsibilities on your behalf. They will consider individual preferences, like medical, cultural, religious or family needs, when finding a home care provider. Visit AgedCareGuide.com.au or call 08 8121 3715 to get help from a professional placement consultant to find suitable home care options near you.

Visit AgedCareGuide.com.au for more detailed information or to find a financial consultant who can help you.

Case management A case manager can help identify and implement health and social care services to optimise your health, quality of life and active participation in the community with a short or long term focus. Case managers work in partnership with you, your carer and family, as well as other service providers to develop and implement individualised care plans and strategies best suited to your needs and goals. If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services. However, if you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager. Visit AgedCareGuide.com.au for more detailed information or to find a case manager who can help you manage your supports.

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Planning and Managing Supports

Priority and waitlists With more Australians choosing to age at home over recent years, the demand for Home Care Packages (HCP) has increased, which means that while you may have been assessed and approved for a package, you may still need to wait to access it.

ll Government funded HCPs are managed through a national Government funded pool – meaning that once approved you will be placed in a ‘queue’ based on priority of personal needs and circumstances, as well as the time you have been waiting for care since your assessment. Currently across Australia, there are more than 100,000 people waiting to access a Government funded HCP, with some recipients facing a wait of more than 12 months. If you have to wait to access your approved package, like many other older Australians, it is important to be aware that there are still a number of options available to you to ensure that you receive the care you need as quickly as possible. Some more easily accessible interim care options to consider include: ◆ C HSP services – if you have been found eligible for a HCP but there are no packages available you may be allocated a CHSP while you wait. (see page 110 for more information on CHSP services)

◆ Community/Council services – depending on where you live, there are a number of options that may be available to you through either your local community – like the church – or even through your council. ◆ T he support of friends and family – many older Australians rely on the care and support of their loved ones, sometimes even on top of the official home

care they are eligible for. It is important to remember though that depending on your care needs, relying on family and friends can be tough on them especially for long periods of time. (Read more about informal supports on page 92) ◆ P rivate home care – if you can afford to pay for your own care for the time you are expected to wait to access your approved HCP, this is a great option. You can pay to receive the services that you need for as long as you need (see page 114 for more information on private home care) ◆ A ccepting a lower level HCP – while waiting for a Level 3 or 4 HCP, you may be able to temporarily access a Level 1 or 2 package instead. Doing so will not lose you your place in the waitlist for your approved higherlevel package.

Once you are at the front of the HCP queue and a package is assigned to you, you can begin to receive care from the provider of your choice. From the date your package is assigned, you have 56 days to find a provider and commence services. You have 84 days to start receiving care or the package will be returned to the national pool and assigned to the next person in the queue. If you’re struggling to find a provider you can request an extension. If you require urgent care and can’t wait, you may be eligible to receive temporary home care services before an assessment takes place. Call My Aged Care on 1800 200 422 to find out more.

SCAN

to read about options while waiting AgedCareGuide.com.au/home-care

119

Planning and Managing Supports

Choosing a provider Choosing which home care provider to let into your home and trust with providing support is an important and personal decision – one that you want to think carefully about and shouldn’t rush.

ou may want to start by writing down what you are looking for in a provider and what is important to you. Are low fees important to you or would you like a provider who can support your cultural needs? Do you want the same support worker to assist you each time and do you want to receive support on specific days or are more flexible with time? It’s a good idea to discuss your wishes and options with your family and support network, as they may be able to help you research, provide independent opinions on providers or share personal experiences. It’s useful to create a shortlist of providers in your local area, which may help narrow down your search. You can find nearby providers: ◆ I n this Home Care Guide, there is a directory listing providers included by State and Territory in the Resources section of the publication ◆ Online on AgedCareGuide.com. au/home-care

When considering a potential provider take your time to do some research: ◆ L ook at the provider’s website, social media pages and online reviews ◆ C heck out their credentials such as quality certifications and industry awards ◆ Do they have any past or present sanctions or notices of non-compliance? You can ask them directly or check the Government’s non-compliance finder tool at myagedcare.gov.au/ compliance-information/location When you call a potential provider for the first time pay attention to how they answer your call. Is staff friendly and happy to answer your questions or are they rushing you to get off the phone? Questions to ask potential providers could include: ◆ H ow long have they been operating? ◆ W ill you have a dedicated care manager? ◆ C an you choose who is going to provide certain services? ◆ W here and when will they provide your support? ◆ W hat costs are associated with their services? – What are the hourly rates?

◆ On the Government’s My Aged Care Service Finder located on myagedcare.gov.au

– D o they charge exit fees? If so, how much? How much notice do you need to give?

◆ B y contacting My Aged Care on 1800 200 422

– D o they charge case management fees?

It’s important to be prepared before meeting or speaking with a potential

120

provider. Take the time to make a list of what supports are important to you and how potential providers can deliver the services you need and can help you manage at home.

Home Care Guide 2022

– W ill there be any out-of-pocket expenses, like travel fees?

It’s a good idea to discuss your wishes and options with your family and support networks ◆ H ow often will your plan and the services you receive be reviewed? ◆ H ow are they different to other service providers? What is their point of difference? ◆ A re their staff qualified? Do they have police checks? ◆ D o they have an understanding of and experiences with supporting people from different cultures and backgrounds? ◆ W hat checks do they complete to ensure quality of service? ◆ D o they offer private as well as Government funded services? ◆ I f they have past or present sanctions, how did they deal/are dealing with them? ◆ W hat is the process for, and how do they handle, complaints? When meeting with a potential provider, take a copy of your Home Care Package approval letter and support plan and if possible the outcome of your income assessment as this will help with your discussions. Once you’ve decided on a provider, make sure you receive a written agreement outlining your services and associated cost before support services commence. Read more about the Care Agreement on page 118.

Resources • Terms and Definitions • Useful phone numbers and websites • Retirement and Home Care listings by State/Territory

121

Resources

How to read the directory tables The Resources section of this guide includes a selection of retirement village operators and home care service providers for each State and Territory. Refer to the directory contents on page 123 for detailed page numbers for each section. You’ll find useful phone numbers at the start of each section, followed by the Retirement Villages tables and Home Care Services tables.

Retirement Villages The Retirement Villages listed in the tables have provided DPS Publishing with information related to their village and the services they offer. The list gives an overview of villages by operator and includes location and contact details as well as the type of accommodation and a range of features indicated with icons. The inclusion of an icon in any of the service columns indicates that the Retirement Village operator indicated to DPS Publishing that this service was, in their opinion, available, provided or offered. The absence of an icon in any of the service columns does not imply that this service is not provided at the village. Icons used within the Retirement Villages tables are: Village Sizes Small village (up to 30 dwellings) Medium village (31-99 dwellings) Large village (100+ dwellings)

W U V X T a

ILUs Serviced Apartments Supported Living Deferred Management Fee Co-Located Aged Care Coded Keypad Entry

H P r E K F

Dining Room Hair & Beauty Salon Hotel Services Personal Care Restaurant or Café Small Pets

p L d f y I

Village Bus Village Centre Boat Storage Caravan Storage Bowling Green Swimming Pool

The definitions on page 124 explain each service in more detail. The Advert page number refers to the advertisement for this organisation elsewhere in the publication. For a more extensive list of Retirement Villages search the website YourRetirementLiving.com.au or for more information on a chosen Retirement Village, type the associated Web ID numbers featured in this directory, in the search field on YourRetirementLiving.com.au .

Home Care Services

Organisation Name 1

1800 111 111

Organisation Name 2

0000 0000

1–4

CHS

e Ca Phone (00)

Hom

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

re P a

Home Care Services

cka ge l eve P Fu l n Priv ded ate S erv l y Dem Fun ices en ded Dom tia Ca Servi re ces es Hom tic Ass e M istan Me ainte ce als nan Med &/or S ce / Ga ica hop rde Pall tion S ping ning upe iati Per ve Car rvision e son Pha al Care rma Res ceut pite ical Soc Care Delive ial ry Tran &/or R e sp crea tion Cul ort al tura l Se rvic es

The Home Care Services table gives an overview of providers choosing to promote their services with DPS.

••

••• • ••• •••••••• ••

Advert Web Notes Page ID 000 23456 12345

Listed in alphabetical order, the table displays contact details for each provider and the types of services they offer. The number(s) in the ‘Home Care Packages level’ column indicates the level of care this organisation can provide if you have been allocated a Home Care Package (HCP). 1–4 means the full range of HCP levels are supported. There is an indication whether the provider delivers subsidised services under the Commonwealth Home Support Programme (CHSP) or privately funded services, as well as the types of services they can provide. The ‘Web ID’ number can be used as a unique identifier to find out more information about the provider on AgedCareGuide.com.au/home-care . You can enter the ID number into the search bar on the top right hand side of the website to view the full profile and range of services of the provider. Visit AgedCareGuide.com.au/home-care for a complete list of services available near you.

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Your Retirement Living – 9 th edition

Home Care Guide 2022

Resources

Directory Contents How to read the directory tables............................................ 122

Resources – South Australia............................................. 153-164

Directory Contents. ...................................................................................... 123

Useful phone numbers & websites............................................................ 153

Abbreviations....................................................................................................... 123 Terms and Definitions............................................................................. 124 Resources – Australian Capital Territory........ 125 -128 Useful phone numbers & websites............................................................ 125 Retirement Villages listings..................................................................... 126 -127 Home Care listings. ................................................................................................... 128

Resources – New South Wales....................................... 129 -142 Useful phone numbers & websites............................................................ 129 Retirement Villages listings..................................................................... 130 -139 Home Care listings. ....................................................................................... 140 -142

Resources – Northern Territory................................... 143-144 Useful phone numbers & websites............................................................ 143 Retirement Villages listings................................................................................. 144 Home Care listings. ................................................................................................... 144

Resources – Queensland........................................................ 145-152

Retirement Villages listings..................................................................... 154 -161 Home Care listings. ....................................................................................... 162 -164

Resources – Tasmania............................................................... 165 -170 Useful phone numbers & websites............................................................ 165 Retirement Villages listings...................................................................... 167-168 Home Care listings. ....................................................................................... 168 -170

Resources – Victoria...................................................................... 171-182 Useful phone numbers & websites............................................................ 171 Retirement Villages listings...................................................................... 172-176 Home Care listings. ........................................................................................ 177-182

Resources – Western Australia..................................... 183-191 Useful phone numbers & websites............................................................ 183 Retirement Villages listings..................................................................... 184 -189 Home Care listings. ................................................................................................... 191

Index.................................................................................................................................. 192

Useful phone numbers & websites............................................................ 145 Retirement Villages listings..................................................................... 146 -150 Home Care listings. ........................................................................................ 151-152

Looking for independent advice?

Talk to a real person who can help now 08 8121 3715

Home Care Options ~ Retirement Living Options ~ Residential Aged Care

Abbreviations A/Living................................................................ Assisted Living

Fac....................................................................................... Facility

NESB................................ Non English Speaking Background OBC............................................................. Outside Back Cover

AC................................................................................. Aged Care

HC or H/Care............................................................ Home Care

ACAT/S........................ Aged Care Assessment Team/Service

HCP....................................................... Home Care Package(s)

R/Estate......................................................... Retirement Estate

ACS............................................................. Aged Care Service(s)

HCP 1.......................................... Home Care Package Level 1

RL or R/Living................................................. Retirement Living

Apts........................................................................... Apartments

HCP 2.......................................... Home Care Package Level 2

R/Resort....................................................... Retirement Resort

ATSI..................................... Aboriginal, Torres Strait Islander

HCP 3.......................................... Home Care Package Level 3

RV or R/Village............................................ Retirement Village

CALD............................... Culturally and Linguistically Diverse

HCP 4.......................................... Home Care Package Level 4

RAS............................................. Regional Assessment Service

CC...................................................................... Community Care

Hosp................................................................................. Hospital

Retire Com’ty...................................... Retirement Community

CDC.................................................... Consumer Directed Care

HS..................................................................... Health Service(s)

Retire Est...................................................... Retirement Estate

CHSP.............. Commonwealth Home Support Programme

HSS..................................................... Home Support Service(s)

Retire.......................................................................... Retirement

Com’ty. ...................................................................... Community

I/Living..........................................................Independent Living

RLUs...................................................... Retirement Living Units

CS............................................................ Community Service(s)

IBC.................................................................. Inside Back Cover

STRC.....................Short-Term Restorative Care Programme

Ctr. ....................................................................................... Centre

IFC. ................................................................ Inside Front Cover

Super................................................................. Superannuation

D.......................................................................................... Divider

ILU................................................... Independent Living Unit(s)

Supp. ............................................................................Supported

Dem.............................................................................. Dementia

Indep. ..................................................................... Independent

TCP......................................................Transition Care Program

Dis................................................................................... Disability

LGA. .................................................... Local Government Area

VHC........................................................... Veterans’ Home Care

Dist...................................................................................... District

LGBTIQ.................................................. Lesbian, Gay, Bisexual, Transgender, Intersex, Questioning

Vlg..........................................................................................Village

DVA....................................... Department of Veterans’ Affairs

YourRetirementLiving.com.au

AgedCareGuide.com.au/home-care

123

Resources

Terms and Definitions Aged Care Assessment Team/Service (ACAT/S) – Assess and approve older people for Australian Government subsidised aged care services. ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers. Boat Storage – Any resident can store at least one boat on site at the retirement village. Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance at an aged care facility. Prior assessment by an ACAT/S is required. Bowling Green – Fully maintained and operational bowling green for regular use at a retirement village. CALD – Services offered to Culturally and Linguistically Diverse older aged people and their carers. Caravan Storage – Any resident can store at least one caravan on site at the retirement village. Care Plan – Developed by the service provider delivering your care and outlines care needs and instructions on how these needs will be met. CHSP – Commonwealth Home Support Programme, a Government initiative funding in home or centre based care services. Coded Keypad Entry – Electronic Keypad or Scanner to ensure that only village residents and nominated persons can enter the site. Co-located Aged Care – An aged care facility is located on site of a retirement village. Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All home care packages are delivered on a CDC basis. Deferred Management Fee – A deferred management fee is the amount a village operator deducts from the resident’s refund when they exit the village and is specified on the entry agreement or contract. Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers. Dining Room – There is a communal dining room in the retirement village where meals are provided on a daily basis. Domestic Assistance – Help with tasks at home such as cleaning, dishes, washing clothes, ironing, minor meal preparation, changing bed linen. Donor Funded – The price or entry contribution of a dwelling in a retirement village, paid by a resident which may be subsidised by a not-for-profit organisation.

124

Your Retirement Living – 9 th edition

Hair & Beauty Salon – A dedicated room in a retirement village that is regularly staffed to provide hair &/or beauty services. Home Maintenance/Gardening – Assistance with jobs in and around the house such as replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs and gutter cleaning. May include window cleaning. Hotel Services – The services that you would expect at a four star hotel but delivered in your retirement village. Services may include fresh linen daily, cleaning, laundry and meals delivered to the room, on a fee for service basis. Independent Living Unit (ILU) – Sometimes referred to as a villa and located in a retirement village setting. Lease – Residents purchase a long term contract for a dwelling with the right to use common areas and facilities at a retirement village. LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents. Licence to Occupy – Residents purchase a licence agreement for a dwelling with the right to use common areas and facilities at a retirement village. Meals &/or Shopping – Delivery of daily cooked or frozen ready‑to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping. Medication Supervision – Service provider attends the client’s home to assist in dispensing medication. NESB – Services offered to older people a Non-English Speaking Background (NESB) and their carers. Palliative Care – A nurse will visit you at home to deliver end of life care services such as dispense medication, wound management, convalescent care and pain management. Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toileting. May be a Government funded of self-funded service. Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person’s home. Privately funded services – Services delivered on a fee for service basis. Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services. Rental Accommodation – An ILU, unit, apartment or villa available for rent in a retirement village.

Resident Committee – Residents of a village elect volunteers to be on a Committee that will uphold their interests and engage with administrators in the village. Resident Funded – Funded by the resident who ‘purchases’ their dwelling under a tenure arrangement, also contributing to the village’s capital infrastructure and ongoing management costs. Respite – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility. Restaurant/Café – Fully serviced restaurant within the retirement village or café available for at least one meal per day. Serviced Apartment – Usually one or two bedroom accommodation in a retirement village providing residents with some domestic and ‘hotel’ like services on a fee for service basis. Small Pets Welcome – Residents are able to a bring small, non-intrusive pet to live with them in the apartment, unit or villa in a retirement community. Social &/or Recreational support – The client participates in social or recreational activities either in their home or at a community, day or recreational centre. Strata Titled – This allows for individual ownership of part of a property (called a ‘lot’ and generally an apartment or townhouse), combined with shared ownership in the remainder (called ‘Common Property’ ie foyers, driveways, gardens). Superannuation – A compulsory retirement savings account that can only be used to fund an individual during retirement. Supported Living – Supported living communities offer accommodation and care to residents on a fee for service basis, often up to high level care needs. Swimming Pool – A permanent swimming pool available for water activities, classes and casual swimming. Transport – Organising or providing transport services such as bus, taxi, private car etc. to activities away from the village. Village Bus – Bus at the retirement village available to take residents to specific locations regularly. Village Centre – A dedicated building or large room where residents can congregate, meet and have functions. Web ID – The unique number allocated to a retirement village or home care service by DPS. Use this number to find additional details about the village on YourRetirementLiving.com.au or home care service on AgedCareGuide.com.au/home-care.

Home Care Guide 2022

Resources – Australian Capital Territory

AUSTRALIAN CAPITAL TERRITORY

Australian Capital Territory useful phone numbers and websites Advocacy

Government continued

Legal

ACT Disability, Aged and Carer Advocacy Service (ADACAS) 02 6242 5060 adacas.org.au Carers ACT 02 6296 9900 carersact.org.au CarerHelp carerhelp.com.au Carers Australia 02 6122 9900 carersaustralia.com.au COTA ACT 02 6282 3777 cotaact.org.au Older Persons Advocacy Network (OPAN) 1800 700 600 opan.com.au

Services Australia – Carers & Disability 13 27 17 servicesaustralia.gov.au/individuals /carers

Access Canberra (Fair Trading) 02 6207 3000 accesscanberra.act.gov.au/ app/home

Services Australia – Medicare 13 20 11 servicesaustralia.gov.au/individuals/ medicare

Legal Aid ACT Helpline 1300 654 314

Cultural

Services Australia – Older Australians 13 23 00 servicesaustralia.gov.au/individuals/ centrelink

Health Arthritis Australia 1800 011 041 arthritisaustralia.com.au Beyond Blue 1300 224 636

beyondblue.org.au

Centre for Cultural Diversity in Ageing 03 8823 7979 culturaldiversity.com.au Multicultural Communities Council of Illawarra 02 6169 3986 mcci.org.au Federation of Ethnic Communities’ Council of Australia 02 6282 5755 fecca.org.au

Dementia Australia 1800 100 500

Government

National Continence Helpline 1800 330 066 continence.org.au

Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Department of Veterans’ Affairs 1800 838 372 dva.gov.au My Aged Care 1800 200 422 myagedcare.gov.au Services Australia 13 24 68 servicesaustralia.gov.au

YourRetirementLiving.com.au

dementia.org.au

Dementia Support Australia 1800 699 799 dementia.com.au Diabetes Australia 1800 637 700 diabetesaustralia.com.au Hearing Australia 13 44 32

hearing.com.au

National Dementia Helpline 1800 100 500 dementia.org.au/helpline Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

legalaidact.org.au

Older Person’s ACT Legal Service (OPALS) 02 6243 3436 legalaidact.org.au/opals Public Advocate of the ACT 02 6205 2222 hrc.act.gov.au/public-advocate The Public Trustee and Guardian ACT 02 6207 9800 ptg.act.gov.au

Other ACT Retirement Village Residents Association 0407 288 249 Assistive Technology Australia 1300 452 679 at-aust.org.au Carer Gateway 1800 422 737

carergateway.gov.au

Relationships Australia 1300 364 277 relationships.org.au Retirement Living Council 02 9033 1900 propertycouncil.com.au/Web/ Membership/Divisions/RLC_Division Seniors Card (ACT) 02 6282 3777

actseniorscard.org.au

Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au Volunteering ACT (Canberra Community Information) 02 6251 4060 volunteeringact.org.au

AgedCareGuide.com.au/home-care

125

Retirement Villages – Australian Capital Territory Features

Extras

Vill age ILU Size s/V il Ser las vic ed Ap Sup art po m rte d L ents De ivin fer re g Pur d Ma nag cha se e and men Co tF -Lo En ee cat try ed Co Ag de d ed Ca Din Keyp re ad ing E R n oo t r Ha y m ir a n Ho d Bea tel uty S Sal Per ervice on s on s al C Re ar sta ura e nt/ Sm Ca all fé P Vill ets W age elc o Vill Centr me age e Bu Bo s at Sto rag Ca e rav an Sto Bo rag wli ng e Gre Sw en imm ing Ad v Poo Pg ert l

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Adria Care Adria Care 89 Fremantle Dr, Stirling 2611

02 6288 0198

Anglicare NSW South/West & ACT

ID 12857

Brindabella Court Downer 59 Melba St, Downer 2602

1800 457 255

St David's Close Red Hill 167 La Perouse St, Red Hill 2603

1800 457 255

FLp FLp

ID 18213

X aT

02 6175 5059

02 6162 5888

ID 38473

BaptistCare NSW & ACT

ID 12868

Azure Village 255 Goyder St, Narrabundah 2604

2T a

ID 12866

Azure Village

Yarra Rossa 1800 512 116 Sales Suite, 3-4/1 Duyfken Pl, Red Hill 2603 ID 61678

FLp

Calvary Community Care

Haydon Retirement Community 2 Jaeger Circuit, Bruce 2617

1800 222 000

127, 137, 160

Goodwin Aged Care Services Downer Corner Melba St and Bradfield St, Downer 2602

ID 62780

Village Farrer 22 Marshall St, Farrer 2607

02 6175 5128

ID 12858

Hindmarsh Retirement Bellerive Village 15 Burnie St, Lyons 2606

02 6169 3669

Marigal Gardens 21 Snodgrass Cr, Kambah 2902

1300 884 784

ID 21917

The Grange Deakin 67 MacGregor St, Deakin 2600

02 6129 1561

6 a 6 X4 a X4 a

ID 19424

X aT

1300 535 000

ID 20302

ID 20301

IRT Kangara Waters 2 Joy Cummings Pl, Belconnen 2617

13 44 78

LDK Seniors' Living Greenway Views 260 Soward Way, Greenway 2900

ID 61764

Lendlease Isabella Gardens 4 Azalea Ct, Isabella Plains 2905

1800 550 550

The Aerie at Narrabundah 265 Goyder St, Narrabundah 2604

1800 550 550

The Grove Ngunnawal 1 Monty Pl, Ngunnawal 2913

1800 550 550

ID 38253 ID 38986 ID 38255

Small village

See icons on page 122 and Definitions on page 124.

126

Medium village

W Large village

126

KFLp

126

KFLp

FLp

HPr

FLp

H H L Lease

134, 149

HPrEKFLp

LO Licence to Occupy

Visit YourRetirementLiving.com.au for a complete overview of providers and services.

Your Retirement Living – 9 th edition

Xa D Donor Funded

R Rental

RF Resident Funded

ST Strata Title

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover.

Retirement Villages – Australian Capital Territory Features

Extras

Vill age ILU Size s/V il Ser las vic ed Ap Sup art po m r De ted L ents ivin fer re g Pur d Ma nag cha se e and men Co tF -Lo En ee cat try ed Co Ag de d ed Ca Din Keyp re ad ing E R n oo t r Ha y m ir a n Ho d Bea tel uty S Sal Per ervice on s on s al C Re ar sta ura e nt/ Sm Ca all fé P Vill ets W age elc o Vill Centr me age e Bu Bo s at Sto rag Ca e rav an Sto Bo rag wli ng e Gre Sw en imm ing Ad v Poo Pg ert l

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Pines Living Pines Living 9 Dreverman St, Farrer 2607

02 6162 2999

Presbyterian Aged Care NSW & ACT PAC Canberra St Andrew's Village 95 Groom St, Hughes 2605

ID 20838

02 6283 4999

ID 12852

aT a

X4 aT

X4T

Royal Freemasons' Benevolent Institution (RFBI) RFBI Holt Masonic Retirement Village 138 Hardwick Cr, Holt 2615

1800 181 959

RFBI Pearce Masonic Retirement Village 7 Shepherd St, Pearce 2607

1800 181 959

ID 21381 ID 12859

02 6123 9000

El Alamein Village 26 Archibald St, Lyneham 2602

0437 476 700

Pine Borough - Bullecourt Village 160 Ellenborough St, Kaleen 2617

02 8999 6031

ID 20951 ID 20841 ID 63125

7 a

RSL LifeCare Coral Park 23 Burkitt St, Page 2614

7 a 4T

FLp

EKFLp

Southern Cross Care (NSW & ACT) George O'Neill Court 5 Chapman St, Braddon 2612

1800 870 427

John Cahill Village 52 Novar St, Yarralumla 2600

1800 870 427

Ozanam Village 7 Boake Pl, Garran 2605

1800 870 427

Southern Cross Care Garran Village 7 Boake Pl, Garran 2605

1800 870 427

Southern Cross Care Haseler Court 9 Chapman St, Braddon 2612

1800 870 427

WE O'Brien Court 19 Chauvel St, Campbell 2612

1800 870 427

ID 18856 ID 18858 ID 38627 ID 12863 ID 21481 ID 18857

Uniting Independent Living Amala 200 Woodcock Dr, Gordon 2906

1800 864 846

St Aidan's Court 15 Wylie St, Narrabundah 2604

1800 864 846

Small village

Medium village

ID 20624 ID 12872

Large village

D Donor Funded

L Lease

127, 133, 141 127, 133, 141 127, 133, 141

IFC, 91

X aT

X 4T

LO Licence to Occupy

R Rental

IFC, 91 IFC, 91

H P RF Resident Funded

KFLp ST Strata Title

Downsize without the compromise 02 8999 6031 bullecourtvillage.com.au

Choose your own care with Calvary

Home Care Services Retirement Living Residential Aged Care

1800 222 000 | www.calvarycare.org.au See icons on page 122 and Definitions on page 124.

Visit YourRetirementLiving.com.au for a complete overview of providers and services.

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover.

YourRetirementLiving.com.au

127

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone

annecto at Home Support ACT

1800 266 328

AusCare Home & Community Care

1300 455 322

Australian Red Cross Aged Care Services ACT

02 6234 7660

BaptistCare At Home ACT

1300 275 227

BaptistCare Home Modifications & Maintenance

1300 275 227

Better Living Home Care Packages (ACT)

1300 307 344

Calvary Community Care ACT

1300 660 022

Calvary Home Maintenance & Modifications

1300 660 022

Care1

1300 422 731

Carehaven Services ACT

0406 357 790

Careseekers

1300 765 465

Claro Aged Care & Disability Services (VIC)

1300 303 770

Community Options - Commonwealth Home Support Programme

02 6295 8800

Community Services #1

02 6126 4700

COTA Home Maintenance Service

1300 658 842

Goodwin Home Care

02 6175 5650

HammondCare At Home ACT

1800 826 166

HenderCare (NSW & ACT)

1300 764 433

Home Caring

1300 875 377

Home Support Services (NSW)

1800 854 300

integratedliving Australia Australian Capital Territory

1300 782 896

IRT Home Care ACT

13 44 78

Just Better Care ACT

02 6280 4070

KinCare ACT

1300 110 254

Kinder Caring Home Nursing

1300 796 675

KNC Home Care Packages

02 9988 4966

Life Without Barriers NSW/ACT

1800 935 483

Mable

1300 736 573

Mercy Health Home Care Canberra

02 6256 9600

mobility Aged Care

1300 438 227

NAC Aged Care Home Support

02 6226 3799

PAC ACT Home Care Services

1800 722 679

Right at Home RightCare

07 3054 1360

RSL LifeCare at Home South - ACT, Queanbeyan & Yass 1300 853 146 St. Basil's In Home Care

02 9784 3280

The Salvation Army Community Care (ACT)

02 6270 3126

Uniting Domestic Assistance NSW & ACT

1800 864 846

Uniting Healthy Living For Seniors - ACT & West

1800 864 846

Uniting Home and Community Care ACT

1800 864 846

Uniting Veterans' Home Care and Nursing NSW & ACT

1800 864 846

Note: 1. 2. 3. 4. 5.

Hom e Ca

Home Care Services

re P ac k age CHS leve P Fu l n Priv ded ate Ser l y v Dem Fun ices en ded Dom tia Ca Servi re ces es Hom tic Ass e M istan Me ainte ce al s nan Med &/or S ce / Ga ica hop rde Pall tion S ping ning upe iati Per ve Car rvision e son Pha al Care rma Res ceut pite ical Soc Care Delive ial ry Tran &/or R e sp crea tion Cul ort al tura l Se rvic es

Home Care – Australian Capital Territory

1–4 1–4 •

• • • 1–4 • 1–4 • 1–4 • • • • • • • •• 1–4 • • • 1–4 • • 1–4 • • 1–4 • • 1–4 • 1–4 • 1–4 1–4 • • 1–4 • 1–4 • •

• 1–4 • • 1–4 • • 1–4 • • • 1–4 • 1–4 • • 1–4 1–4 • 1–4 • 1–4 • • 1–4 • •

••••• ••••• • ••••• • ••••• ••••• • • •• • •• •••• •••• •••• ••••• • ••••• ••••• ••••• •• •• ••••• ••• • ••••• ••••• ••••• ••••• ••••• ••••• ••••• •• •• ••• ••••• •••• ••••• ••••• ••••• ••••• •

••••• ••••• • •••••

•• • • ••

•••••• •• •••

•• ••• •• •• ••••• • •••• •• •• • • • • • • Note 5 • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • •

•••• •••• •••• ••• •••• ••• ••• ••• ••• •••• ••• •••• •••• ••• •• •• ••• •••• ••• •••• ••••

•• • • • • • • • • • • • • • • 1–4 ••••••• •• 1–4

ATSI, CALD, LGBTIQ, NESB Includes meal delivery service & daily telephone support through Telecross ATSI, Chinese, Muslim, Vietnamese; Includes services for Veterans’ Home Care (VHC) & DVA clients Services exclude gardening Chinese, Croatian, Spanish

Advert Web Notes Page ID 21545 Note 1 38987 22203 Note 2 17218 Note 3 38014 Note 4 38353 127, 137, 160 18538 127, 137, 160 37128 19252 38541 21553 22122 CALD 38976

126 Note 6

• Note 7 • ATSI, CALD 134, 149

•

81D-81, 113 Note 8 87

CALD, • ATSI, LGBTIQ

•

38640 37738 17221 22016 21955 39049 21871 21311 17223 18774 14096 37268 22191 62686 22109 19323 61859 18278

21942 96 22069 127, 133, 141 20192 21537 Note 9 62193 61704 61698 61690 61702

6. Includes services for Veterans’ Home Care (VHC) & DVA clients and clients with mental health issues 7. Arabic, Asian, Chinese, Greek, Hindi, Indian, Italian, Vietnamese 8. ATSI; Includes services for Veterans’ Home Care (VHC) 9. Greek; Includes services for homeless/squalor clients

See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory D Divider

128

Home Care Guide 2022

Resources – New South Wales

NEW SOUTH WALES

New South Wales useful phone numbers and websites Advocacy

Government continued

Health continued

Ageing and Disability Abuse Helpline 1800 628 221 ageingdisabilitycommission.nsw.gov.au CarerHelp carerhelp.com.au Carers Australia 02 6122 9900 carersaustralia.com.au Carers NSW 02 9280 4744 carersnsw.org.au COTA NSW 02 9286 3860 cotansw.com.au Older Persons Advocacy Network 1800 700 600 opan.com.au Seniors Rights Service (NSW) 1800 424 079 seniorsrightsservice.org.au

My Aged Care 1800 200 422

myagedcare.gov.au

Service NSW 13 77 88

service.nsw.gov.au

National Dementia Helpline 1800 100 500 dementia.org.au/helpline Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

Cultural

Health

Centre for Cultural Diversity in Ageing 03 8823 7979 culturaldiversity.com.au Ethnic Communities’ Council of NSW 02 9319 0288 eccnsw.org.au Federation of Ethnic Communities’ Council of Australia 02 6282 5755 fecca.org.au Multicultural Communities Council of Illawarra 02 4229 7566 mcci.org.au

Government Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Department of Veterans’ Affairs 1800 838 372 dva.gov.au

YourRetirementLiving.com.au

Services Australia 13 24 68

servicesaustralia.gov.au

Services Australia – Carers & Disability 13 27 17 servicesaustralia.gov.au/ individuals/carers Services Australia - Medicare 13 20 11 servicesaustralia.gov.au/ individuals/medicare Services Australia - Older Australians 13 23 00 servicesaustralia.gov.au/ individuals/centrelink Arthritis Australia 1800 011 041 arthritisaustralia.com.au Beyond Blue 1300 224 636 Dementia Australia 1800 100 500

beyondblue.org.au dementia.org.au

Dementia Support Australia 1800 699 799 dementia.com.au Diabetes Australia 1800 637 700 diabetesaustralia.com.au Hearing Australia 13 44 32

hearing.com.au

National Continence Helpline 1800 330 066 continence.org.au

Legal Law Access NSW 1300 888 529 lawaccess.nsw.gov.au NSW Fair Trading 13 32 20 fairtrading.nsw.gov.au NSW Trustee and Guardian 1300 364 103 tag.nsw.gov.au

Other Assistive Technology Australia 1300 452 679 at-aust.org.au Carer Gateway 1800 422 737 carergateway.gov.au Relationships Australia 1300 364 277 relationships.org.au RV Resident’s Association (RVRA) 1300 787 213 rvra.org.au Seniors Card Service (NSW) 13 77 88 www.seniorscard.nsw.gov.au Seniors Information Service (NSW) 13 77 88 nsw.gov.au/living-nsw/ government-services/seniors Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au The Centre for Volunteering 02 9261 3600 volunteering.com.au

AgedCareGuide.com.au/home-care

129

Retirement Villages – New South Wales Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Allity Riverwood Retirement Living 990 Padman Dr, West Albury 2640

02 6021 8888

ID 19950

X ST a

Caddens Village 21 Braeburn St, Caddens 2747

1300 111 278

ID 20621

Donald Robinson Village 81 Flora St, Kirrawee 2232

1300 111 278

ID 14349

Flinders Village 284 Castle Hill Rd, Castle Hill 2154

1300 111 278

1300 111 278 Glenhaven Green 599-607 Old Northern Rd, Glenhaven 2156 ID 18959 1300 111 278 Goodwin Village ID 13482 250 Jersey Rd, Woollahra 2025 1300 111 278 Gordon Quarter ID 38967 10 Edward St, Gordon 2072

6 aT X4 X7T 4 X4

X 4T

1300 111 278

ID 13509

X7T

1300 111 278

ID 13640

X 4T

1300 111 278

ID 62687

Mowll Village 284 Castle Hill Rd, Castle Hill 2154

1300 111 278

ID 13277

Nuffield Village 284 Castle Hill Rd, Castle Hill 2154

1300 111 278

ID 13216

Oran Park Village 2-24 Grice St, Oran Park 2570

1300 111 278

ID 19886

Rohini Village 51-53 Rohini St, Turramurra 2074

1300 111 278

ID 13466

Rooty Hill Village 11 Mavis St, Rooty Hill 2766

1300 111 278

ID 38966

St Davids Village 45 Cook St, Forestville 2087

1300 111 278

ID 13484

St Johns Village 75 St Johns Rd, Glebe 2037

1300 111 278

ID 13485

St Lukes Village 4 Lindsay Evans Pl, Dapto 2530

1300 111 278

ID 13554

St Stephens Village 31 Coreen Ave, Penrith 2750

1300 111 278

ID 13483

The Ponds Village 2 View St, The Ponds 2769 Warriewood Brook 6-14 Macpherson St, Warriewood 2102

1300 111 278

ID 20622

FLp

yI OBC

131, OBC

yI OBC

I OBC

Anglicare

Hopetoun Village 284 Castle Hill Rd, Castle Hill 2154 Mary Andrews Village 857-861 King Georges Rd, South Hurstville 2221 Minto Gardens 2 Sark Gr, Minto 2566

ID 13461

63, 65, 67 131,

131, 131,

131, OBC 131,

KFL

131,

yI OBC

131, OBC

X 4T

KFLp

131, OBC

X7T

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131, OBC

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131, OBC

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131,

4 X7T 4 X4 X7 4 X 4T X7T 4 X4 X7T 4 X7 4 X 4T

1300 111 278

ID 18958

X 4T

yI OBC

Warrina Village 284 Castle Hill Rd, Castle Hill 2154

1300 111 278

ID 13229

yI OBC

Woodberry Village 129 Lanhams Rd, Winston Hills 2153

1300 111 278

ID 12954

131, OBC

Woolooware Shores 2 Alexander Ave, Taren Point 2229

1300 111 278

6 aT X7T 4

X 4T

yI OBC

Small village

ID 14261

Medium village

Large village

D Donor Funded

L Lease

P E

LO Licence to Occupy

R Rental

131, 131,

131, 131, 131,

RF Resident Funded

131,

ST Strata Title

See Terms and Definitions on page 124. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory OBC Outside Back Cover.

130

Your Retirement Living – 9 th edition

131

Retirement Villages – New South Wales Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Australian Unity Independent & Assisted Living

XaT

Constitution Hill Retirement Community 1 Centenary Ave, Northmead 2152

1300 294 519

ID 20664

Elderslee Retirement Community 15 Bias Ave, Bateau Bay 2261

1300 899 301

ID 12874

Greglea Retirement Community 192 Penshurst St, Penshurst 2222

02 9579 6444

ID 12887

Karagi Court Retirement Community 2 Pheasant Ave, Bateau Bay 2261

1300 899 301

ID 12886

Kiah Lodge Retirement Community 15 Anne Findlay Pl, Bateau Bay 2261

1300 899 301

ID 12885

Lifestyle Manor Retirement Community 24-32 Flood St, Bondi 2026 Mt Eymard Retirement Community 502 Moss Vale Rd, Bowral 2576 Sienna Grange Retirement Community 28 John Oxley Dr, Port Macquarie 2444 The Governor’s Retirement Community 166 River Park Rd, Port Macquarie 2444 The Heritage of Hunters Hill 35 Gladesville Rd, Hunters Hill 2110 Willandra Village and Bungalows Retirement Community 81 Willandra Rd & 51 Little Willandra Rd, Cromer 2099

02 9389 2777

ID 18987

S X6 4 0 S X6 4 X6 4 6

1300 858 750

ID 12895

1300 899 759

ID 18988

1300 149 290

ID 18986

1300 650 640

ID 14304

1300 295 832

ID 18990

Dalton Gardens 678 Victoria Rd, Ryde 2112

1800 222 000

ID 13318

X 4T

Ephesus Retirement Community 88 Dickson St, Lambton 2299

1800 222 000

ID 12937

Mt Carmel Village 9 Dwyer St, Maitland 2320

1800 222 000

ID 21347

Muswellbrook Village 15 Cassidy Ave, Muswellbrook 2333

1800 222 000

ID 21346

Nazareth Village 1 Vincent St, Belmont North 2280

HPrEKFLp a

L HPrE

I L

KFL

HPr

a T

HPrEK H

HPrEKFLp

X aT

1800 222 000

ID 21345

X aT

St Francis Village 12 Gleeson Cr, Eleebana 2282

1800 222 000

ID 21348

X aT

St Joseph’s Village 240 Maitland Rd, Sandgate 2304

1800 222 000

ID 13729

X aT

St Luke’s Village 204-206 Darby St, Cooks Hill 2300

1800 222 000

ID 12936

Tanilba Shores Village 71-74 Tanilba Ave, Tanilba Bay 2319

1800 222 000

X0T

Tours Terrace Village 242 Lawson St, Hamilton South 2303

1800 222 000

ID 12938

See icons on page 122 and Definitions on page 124.

132

Medium village

W Large village

p K

Xa D Donor Funded

L Lease

LO Licence to Occupy

Visit YourRetirementLiving.com.au for a complete overview of providers and services.

Your Retirement Living – 9 th edition

R Rental

Small village

Calvary Community Care

ID 21349

RF Resident Funded

127, 137, 160 127, 137, 160 127, 137, 160 127, 137, 160 127, 137, 160 127, 137, 160 127, 137, 160 127, 137, 160 127, 137, 160 127, 137, 160

ST Strata Title

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover.

Retirement Villages – State Home Care Residential Aged Care Retirement Living

QLD Lismore

NSW

Ballina

Port Macquarie

Dubbo

Hawks Nest Tea Gardens

Dungog

Newcastle

Kandos

Condobolin

Toukley

SYDNEY Narrandera Wagga Wagga

Yass Kaleen Page

ACT

North Richmond

Nowra Lyneham Curtin

Galston Narrabeen Cherrybrook The Lakes of Cherrybrook

Penrith Austral

Picton Thirlmere

Tura Beach Merimbula Eden

Since 1911, not-for-profit RSL LifeCare has been developing connected and vibrant communities, for veterans and seniors with personalised care and services that suit your lifestyle. Throughout our 27 Retirement Villages, 28 Residential Aged Care facilities, and via Home Care services across NSW and ACT we help you stay independent and safe in your own home or one of ours. RSL LifeCare remains true to its mission – to provide peace, security and care to veterans and all senior Australians.

Call 1300 232 564 or visit rsllifecare.org.au

See icons on page 122 and Definitions on page 124.

Visit YourRetirementLiving.com.au for a complete overview of providers and services.

SERVICES WE OFFER INCLUDE: Home Care Retirement Living Residential Aged Care Veteran Services

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover.

YourRetirementLiving.com.au

133

134

Retirement Villages – New South Wales Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Catholic Healthcare

X4T

Aquinas Court Retirement Village 2 Hawkesbury Rd, Springwood 2777

1800 225 474

ID 18569

Bishop McCabe Retirement Village 23 Ziems Ave, Towradgi 2518

1800 225 474

ID 13884

CaSt Mary’s Retirement Village 211 Northcliffe Dr, Berkeley 2506

1800 225 474

ID 20809

Charles O’Neill Retirement Village 35 Vineyard St, Mona Vale 2518

1800 225 474

ID 20811

Emmaus Retirement Village 85 Bakers Lane, Kemps Creek 2178

1800 225 474

ID 20808

Jemalong Retirement Village 240 Edward St, Forbes 2871 McQuoin Park Retirement Village 35 Pacific Hwy, Wahroonga 2076 St Hedwig Village 138-140 Reservoir Rd, Blacktown 2148

1800 225 474

ID 61868

a 4 a X4T a 7 4T X4T a 4T

1300 221 271

ID 20812

KFLp

1800 225 474

ID 21049

X 4T

136

St Peter’s Green Retirement Village 5 Felton Ave, Lane Cove North 2066

1800 225 474

ID 20814

X4T a

136

The Bailly Retirement Village 85-89 Clinton St, Orange 2800

1800 225 474

ID 20810

The Brighton Retirement Village 17-23 Croydon Ave, Croydon 2132

1800 225 474

ID 20607

The Haven Retirement Living 156 Bourke St, Wagga Wagga 2650

1800 225 474

ID 39052

a 7 4T X 4 T a Pr a 7 4T H

02 4472 0300

ID 21222

HPr

Birch Villa 47-49 Underwood St, Corrimal 2518 Braeside 155-161 Gipps Rd, Keiraville 2500 Culburra Beach 976 Culburra Rd, Culburra Beach 2540 Dalmeny 4 Ruth Pl, Dalmeny 2546

13 44 78

ID 13092

13 44 78

ID 13133

13 44 78

ID 14230

Goodwin Aged Care Services The Manor - Retirement Living and Assisted Living Batemans Bay 156 Beach Rd, Batemans Bay 2536

136

136 136

136

P p

136

F F

136 136

FLp

126

134, 149

X aT

13 44 78

ID 13228

X aT

Diment Towers 39-45 Staff St, Wollongong 2500

13 44 78

ID 14202

X7T

Edwina 4-8 Underwood St, Corrimal 2518 Greenwell Gardens 4 Brereton St, Nowra 2541 Harbourside 6 Terralong St, Kiama 2533 Henry Brooks Estate at IRT Kanahooka 260 Kanahooka Rd, Kanahooka 2530 Howard Court at IRT Pioneer Place 27A Stewart St, Wollongong 2500

13 44 78

ID 13108

a Xa

HP H

13 44 78

ID 13148

X 4T

13 44 78

ID 13161

13 44 78

ID 38993

X 4T

13 44 78

ID 13151

Links Seaside 1 Ross St, Wollongong 2500

13 44 78

X 6 T a HP

IRT

Small village

Medium village

ID 19168

Large village

See icons on page 122 and Definitions on page 124.

D Donor Funded

L Lease

LO Licence to Occupy

a R Rental

134, 149 134, 149

134, 149 134, 149 134, 149 134, 149 134, 149 134, 149

RF Resident Funded

Visit YourRetirementLiving.com.au for a complete overview of providers and services.

134, 149

ST Strata Title

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover.

YourRetirementLiving.com.au

135

Retirement Villages – New South Wales Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

IRT continued Macarthur 1 Hyde Pde, Campbelltown 2560

13 44 78

ID 13072

Moruya 35-39 River St, Moruya 2537 Parkside at IRT Pioneer Place 27B Stewart St, Wollongong 2500

13 44 78

ID 13718

X7T

a XaT

P HP

13 44 78

ID 21489

Peakhurst 24 Turpentine Ave, Peakhurst 2210

13 44 78

ID 14043

X7T

Sarah Claydon 130 Princes Hwy, Milton 2538

13 44 78

ID 13531

Seaview 49-53 Park Rd, Woonona 2517 St Georges Basin Cnr Meriton St & Loralyn Ave, St Georges Basin 2540 Tarrawanna Gardens 2 Foothills Rd, Tarrawanna 2518 The Clyde 3 Beach Rd, Batemans Bay 2536 Thomas Holt Kilpatrick Court 539 The Boulevarde, Sutherland 2232

13 44 78

ID 13156

4 X7T a Xa

13 44 78

ID 13746

13 44 78

ID 13158

Small village

See icons on page 122 and Definitions on page 124.

136

134, 149 134, 149

KFL Lp

134, 149

X aT

134, 149

13 44 78

ID 13761

134, 149

02 9545 4799

134, 149

ID 19829

Medium village

Large village

D Donor Funded

L Lease

LO Licence to Occupy

Visit YourRetirementLiving.com.au for a complete overview of providers and services.

Your Retirement Living – 9 th edition

R Rental

RF Resident Funded

ST Strata Title

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover.

Retirement Villages – New South Wales Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

IRT continued 134, 149

Thomas Holt Kirrawee 1-25 Acacia Rd, Kirrawee 2232 Thomas Holt Stafford Court 492-496 Box Rd, Jannali 2226 Towradgi Park Lodge 43-47 Towradgi Rd, Towradgi 2518

02 9545 4799

ID 13346

02 9545 4799

ID 20914

13 44 78

ID 13175

134, 149

Towradgi Park 17A Murranar Rd, Towradgi 2518

13 44 78

ID 13090

134, 149

William Beach Gardens at IRT Kanahooka 13 44 78 ID 13073 286 Kanahooka Rd, Kanahooka 2530

13 44 78

ID 13120

a X7T a X7T a

Bayside @ Byron 184 Broken Head Rd, Suffolk Park 2481

02 6639 2313

ID 21938

X 4T

Bimbimbie Park 10 Short St, Merimbula 2548

02 6495 1421

X4T

Chauvel Village 1 Star Ave, Goonellabah 2480

02 6624 5010

Cherrybrook Gardens 10 Casuarina Dr, Cherrybrook 2126

02 9481 0578

ID 18935

Dumaresq Village 124 Wallace St, Nowra 2541

02 4422 4488

ID 20799

a 7 X4 a X6 a X4T a

Ironwood Village 5 MacKay St, Dungog 2420

02 4992 2144

ID 21203

Kokoda Village 7/7 Hackett Lane, Ballina 2478

02 6681 9000

X 4T

Woonona 4 Popes Rd, Woonona 2517

RSL LifeCare

ID 20952 ID 18574

ID 20797

Le Hamel Village 02 6584 1258 Cnr Boundary St & Hastings River Dr, Port ID 20498 Macquarie 2444

ID 21939

Long Khanh Lakefront Village 1 Village Way, Canton Beach 2263

02 4396 4288

ID 12884

Long Tan Village 510 King St, Newcastle 2300

02 4009 4109

Ocean Drive - Pozières Retirement Village 02 5555 5014 ID 38466 821 Ocean Dr, Port Macquarie 2444

X 4T

02 6882 8663

Small village

Medium village

ID 38187 Large village

D Donor Funded

L Lease

4T X4

LO Licence to Occupy

R Rental

FLp

127, 133, 141

EKFLp

127, 133, 141

E P

Lp F

HPrEK

HPr

FLpdf

p I

E P H

L FLp

RF Resident Funded

134, 149 134, 149

K E

HP H

134, 149

FLp

02 6226 1899

Retirement Village Dubbo 57 Minore Rd, Dubbo 2830

Linton Village 15 Glebe St, Yass 2582

ID 39051

yI I

ST Strata Title

Choose your own care with Calvary

127, 133, 141 127, 133, 141 127, 133, 141 127, 133, 141 127, 133, 141 127, 133, 141 127, 133, 141 127, 133, 141 127, 133, 141 127, 133, 141

Home Care Services Retirement Living Residential Aged Care

1800 222 000 | www.calvarycare.org.au See icons on page 122 and Definitions on page 124.

Visit YourRetirementLiving.com.au for a complete overview of providers and services.

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover.

YourRetirementLiving.com.au

137

Retirement Villages – New South Wales Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

RSL LifeCare continued Retirement Village North Richmond 96 Grose Vale Rd, North Richmond 2754

02 4502 8712

ID 20801

X6T

Retirement Village Penrith 64B Glebe Pl, Penrith 2750

02 4748 9320

ID 38465

Robert White Village 2 Madline St, Condobolin 2877

02 6895 6500

ID 38185

Rowland Village 301 Galston Rd, Galston 2159

02 9653 4920

FLp

X 4T

ID 20796

X7T

RSL ANZAC Retirement Village 4 Colooli Rd, Narrabeen 2101

1300 232 564

ID 38184

X 4T

Sanananda Park 2B Tura Beach Dr, Tura Beach 2548

02 6495 9923

ID 20962

X 4T

Soldier Settlers Villages Various locations in, Griffith 2680

0419 781 701

ID 20553

Taara Gardens 25 Estonian Rd, Thirlmere 2572

0418 265 416

ID 20798

Tea Gardens Grange 33-93 Spinifex Ave, Tea Gardens 2324

02 4997 2262

ID 20214

The Grange Lifestyle Village 74 Gregadoo Rd, Wagga Wagga 2650

02 6926 4400

ID 19888

The Lakes of Cherrybrook 10 Kenburn Ave, Cherrybrook 2126

02 9875 3146

ID 12890

Tobruk Village 120 Tenth Ave, Austral 2179

02 8777 2000

ID 20802

7 4 X7T 4 X6 a X6 a X6 a X6T a

Cardinal Gilroy Village 45 Barcom St, Merrylands West 2160 Cootamundra Village 14 Scott Ave, Cootamundra 2590 Fatima Court 127 Caringbah Rd, Caringbah 2229

1800 870 427

ID 13455

X aT

1800 870 427

ID 38631

1800 870 427

ID 13474

Freemason Village Lot 6 Swift St, Harden 2587

1800 870 427

ID 38635

X4T

Karinya Village 125 Guy St, Corowa 2646 Kildare Court 216 Maroubra Rd, Maroubra 2035 Marsfield Village 14 Vincentia St, Marsfield 2122 Mawson Court 80 Caves Beach Rd, Caves Beach 2281 Palm Villa 287 Warren St, Lavington 2641 Patrick Minahan Village 89A Livingstone Rd, Marrickville 2204 Plumpton Village 122 Hyatts Rd, Plumpton 2761

1800 870 427

ID 38637

1800 870 427

ID 38647

1800 870 427

ID 38649

1800 870 427

ID 38648

TaH

1800 870 427

ID 38650

1800 870 427

ID 13475

1800 870 427

Large village

D Donor Funded

Southern Cross Care (NSW & ACT)

Small village

ID 38633

Medium village

p L

I yI

p FL

PrE HP

FLp

FLpdf

FLp

P HP

Ta L Lease

IFC, 91 IFC, 91

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127, 133, 141 127, 133, 141 127, 133, 141 127, 133, 141 127, 133, 141 127, 133, 141 127, 133, 141 127, 133, 141 127, 133, 141 127, 133, 141 127, 133, 141 127, 133, 141

IFC, 91

P P

L E

IFC, 91

P P

IFC, 91

F E

IFC, 91

LO Licence to Occupy

R Rental

RF Resident Funded

ST Strata Title

See Terms and Definitions on page 124. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory. IFC Inside Front.

138

Your Retirement Living – 9 th edition

Retirement Villages – New South Wales Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Southern Cross Care (NSW & ACT) continued Reynolds Court 7 Bias Ave, Bateau Bay 2261 Santa Monica Village 8-14 King St, Manly Vale 2093 South Coogee Village 39 Gregory St, South Coogee 2034 St Aloysius Village 32 Echuca St, Moama 2731 St Joseph’s Village 1-9 Blundell Blvd, Tweed Heads South 2486

1800 632 314

ID 38484

X aT

1800 870 427

ID 19281

1800 870 427

ID 38636

1800 870 427

ID 21003

1800 870 427

ID 38629

St Martha’s Village 81-83 Leisure Dr, Banora Point 2486 Temora Village 129 Victoria St, Temora 2666 Thirroul Village 10 Raymond Rd, Thirroul 2515 Thomas Dunlea Court 88-90 Flora St, Kirrawee 2232 Thornton Park Village 72-78 Empire Cct, Penrith 2750 Village, Parkes 2-10 Middleton St, Parkes 2870 Young Village 60-65 Demondrille St, Young 2594

1800 870 427

ID 38630

1800 870 427

ID 18855

1800 870 427

ID 19280

IFC, 91 IFC, 91

IFC, 91

1800 870 427

ID 13465

IFC, 91

1800 958 003

ID 38371

PrEKFLp

IFC, 91

1800 870 427

ID 38634

IFC, 91

1800 870 427

ID 38632

1800 778 767

ID 21418

T a HP

1800 778 767

P H P

IFC, 91

St Vincent’s Care Services Auburn Retirement Living 21 Alice St, Auburn 2144 Heathcote 15 The Avenue, Heathcote 2233 Small village

Medium village

ID 14032

Large village

D Donor Funded

L Lease

LO Licence to Occupy

T R Rental

RF Resident Funded

ST Strata Title

145

Looking for independent advice?

Talk to a real person who can help now 08 8121 3715 Home Care Options ~ Retirement Living Options ~ Residential Aged Care See icons on page 122 and Definitions on page 124.

Visit YourRetirementLiving.com.au for a complete overview of providers and services.

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover.

YourRetirementLiving.com.au

139

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone

Hom e Ca

Home Care Services

Home Care – New South Wales

1–4 1–4 Australian Unity Home Care Service 1300 797 606 1–4 Alleena & Warrambucca Region Australian Unity H/Care Serv Lwr Mid North Coast NSW 1300 160 170 1–4 Australian Unity Home Care Serv Ngangana & Wiradjuri 1300 797 606 1–4 Australian Unity Home Care Serv Northern New England 1300 160 170 1–4 Australian Unity Home Care Serv South West Sydney Reg 1300 160 170 1–4 Australian Unity Home Care Serv Southern Highlands Reg 1300 160 170 1–4 Australian Unity Home Care Service Bundjalung Region 1300 797 606 1–4 Australian Unity Home Care Service Calare Region 1300 160 170 1–4 Australian Unity Home Care Service Central Coast Reg 1300 160 170 1–4 Australian Unity Home Care Service Daramulen Region 1300 797 606 1–4 Australian Unity Home Care Service Eastern Sydney Reg 1300 160 170 1–4 Australian Unity Home Care Service Far North Coast Reg 1300 160 170 1–4 Australian Unity Home Care Service Far West NSW Reg 1300 160 170 1–4 Australian Unity Home Care Service Farrer Region 1300 160 170 1–4 Australian Unity Home Care Service Hunter Valley Reg 1300 160 170 1–4 Australian Unity Home Care Service Illawarra North Reg 1300 160 170 1–4 Australian Unity Home Care Service Illawarra South Reg 1300 160 170 1–4 Australian Unity Home Care Service Inner South West Reg 1300 160 170 1–4 Australian Unity Home Care Service Inner West Region 1300 160 170 1–4 Australian Unity Home Care Service Lachlan Region 1300 160 170 1–4 Australian Unity Home Care Service Macquarie Region 1300 160 170 1–4 Australian Unity Home Care Service New England Reg 1300 160 170 1–4 Australian Unity Home Care Service Newcastle Region 1300 160 170 1–4 Australian Unity Home Care Service Northern Sydney Reg 1300 160 170 1–4 Australian Unity Home Care Service Southern Sydney 1300 160 170 1–4 Australian Unity Home Care Service Sturt Region 1300 160 170 1–4 Australian Unity Home Care Service Wangary Region 1300 797 606 1–4 Australian Unity Home Care Service Weja Region 1300 797 606 1–4 Australian Unity Home Care Service Western Plains Reg 1300 160 170 1–4 Australian Unity Home Care Service Western Sydney Reg 1300 160 170 1–4 Australian Unity Home Care Services 1300 160 170 1–4 Australian Unity Home Care Serv Far North Coast NSW 1300 160 170 1–4 Australian Unity Home Care Upper Mid Nth Coast NSW 1300 160 170 1–4 Calvary Community Care Hunter 1300 660 022 24 Calvary Community Care Manning Taree 1300 660 022 24 Anglicare At Home Southern Region

1300 111 278

Anglicare At Home Sydney Metropolitan Region

1300 111 278

Calvary Community Care Riverina

1300 660 022

Calvary Community Care Sydney

1300 660 022

Calvary Home Maintenance & Modifications

1300 660 022

Catholic Healthcare HC Serv Nepean & Blue Mountains

1800 225 474

Catholic Healthcare Home Care Services

1800 225 474

Catholic Healthcare Home Care Services Central Coast

1800 225 474

Catholic Healthcare Home Care Services Central West

1800 225 474

24 1–4 1–4 1–4

••• ••• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • ••• • • ••• ••• ••• ••• • • ••• • •

Note: 1. CALD; Includes services for dementia/complex needs clients and support for Carers; Pages 131, OBC

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Advert Web Notes Page ID 13230 Note 1 14097 Note 1

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59 21063

59 59 59 59 59 59 ATSI 59 59 59 ATSI 59 59 ATSI 59 59 59 ATSI 59 59 59 59 59 59 59 59 59 59 59 59 ATSI 59 ATSI 59 59 59 59 59 127, 137, 160 127, 137, 160 127, 137, 160 127, 137, 160 127, 137, 160 136 136 136 136

22215 22227 19851 19841 22225 13785 22220 22236 20987 21341 19287 22223 22221 19849 21340 22232 22234 19850 22226 22235 22216 22237 22240 22228 22222 13938 13976 13983 22233 20189 22218 22217 13731 13996 18537 18129 37128 18949 19320 18953 13779

See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. OBC Outside Back Cover

140

Home Care Guide 2022

Home Care – New South Wales

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Catholic Healthcare Home Care Services Hunter

Phone

1800 225 474

Catholic Healthcare Home Care Services Mid North Coast 1800 225 474 Catholic Healthcare Home Care Services Orana

Hom e Ca

Home Care Services

1800 225 474

Catholic Healthcare Home Care Services Riverina Murray 1800 225 474

1–4 1–4 1–4 1–4

Catholic Healthcare Home Care Services Sthn Highlands 1800 225 474 Catholic Healthcare Home Care Services Sydney

1800 225 474

Catholic Healthcare Respite & Social Support Services

1800 225 474

Goodwin Home Care

02 6175 5650

HomeMade Support

1300 655 688

IRT Home Care Far South Coast

13 44 78

IRT Home Care Illawarra

13 44 78

IRT Home Care South Coast

13 44 78

IRT Home Care South East Sydney

13 44 78

IRT Home Care South West Sydney

13 44 78

Mable

1300 736 573

Mercy Health Home Care Albury

02 6024 9508

Mercy Health Home Care Young

02 6384 1010

Right at Home Brisbane North

07 3518 8820

1–4

••

•• 1–4 • • • 1–4 • • 1–4 • • 1–4 1–4 1–4

• 1–4 • • 1–4 • • 1–4 •

Note: 1. Includes services for hoarding & squalor clients & mental health respite for carers 2. Arabic, Russian

• • • • • • • • • • • • • • • • • •

• • • • • • • • • • • •

• • • • • • • • • • • • • • • • • •

• •

• • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • •

Advert Notes Page 136 136 136 136

• • • • • Note 1 136 • • Note 2 136 136 • 126 • • 81D-81, 113 134, 149 • 134, 149 • 134, 149 • 134, 149 • 134, 149 • • 81D-81, 113 • Note 3 87 • Note 4 87 96 •

Web ID 19855 13777 13781 18572 19856 13778 19273 17221 62750 38469 13968 13786 13907 13727 22109 19324 14086 61802

3. Includes services for Veterans’ Home Care (VHC) 4. Includes services for Veterans’ Home Care (VHC) & home modifications

RSL LifeCare's friendly and experienced local team are dedicated to providing you with a choice of home care services. We deliver tailored services to meet your specific needs, allowing you to maintain your independence and a healthy body and mind. Cleaning Personal Care Home Nursing Care

Shopping Transport Gardening

And many more too choose from to cater for your needs.

Call us today 1300 853 146 Visit rsllifecare.org.au See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. D Divider

AgedCareGuide.com.au/home-care

141

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone

1–4 1–4 02 4067 5202 124 02 5622 6015 1–4 02 8735 0025 1–4 07 3054 1360 1–4 02 5963 2600 1–4 02 9137 1232 1–4 02 8123 4045 1–4 02 9137 8561 1–4 02 8660 0065 1–4 02 9137 0582 1–4 02 8660 0064 1–4 02 9063 9471 1–4 1300 853 146 1–4 1300 853 146 1–4 1300 853 146 1–4 1300 853 146 1–4

Right at Home Hunter & Port Stephens

02 4039 3006

Right at Home Macarthur Penrith

02 4708 3032

Right at Home Newcastle Right at Home Northern Rivers Right at Home Padstow St George Right at Home RightCare Right at Home Southern NSW Right at Home Sydney Central and Eastern Suburbs Right at Home Sydney Inner West Right at Home Sydney Lower North Shore Right at Home Sydney Norwest Right at Home Sydney Ryde Right at Home Sydney The Hills Right at Home Sydney Upper North Shore RSL LifeCare at Home Central - Narrabeen RSL LifeCare at Home Central - Tea Gardens, Dungog, Hawks Nest RSL LifeCare at Home North - Casino, Kyogle, Lismore RSL LifeCare at Home North - Coffs Harbour, Urunga, Tamworth, Armidale

Hom e Ca

Home Care Services

Home Care – New South Wales

RSL LifeCare at Home North - Mullumbimby, Byron Bay, 1300 853 146 Ballina

1–4

RSL LifeCare at Home North - Tweed Heads, Gold Coast, 1300 853 146 Murwillumbah

1–4 RSL LifeCare at Home South - ACT, Queanbeyan & Yass 1300 853 146 1–4 RSL LifeCare at Home South - Kandos 1300 853 146 1–4 RSL LifeCare at Home South - Merimbula, Bega, Eden 1300 853 146 1–4 RSL LifeCare at Home South - Wagga Wagga, Griffith, 1300 853 146 1–4 Gundagai, Narrandera Southern Cross Care Home Care Far North Coast 1800 870 427 1–4 Southern Cross Care Home Care Hunter & Central Coast 1800 870 427 1–4 Southern Cross Care Home Care Lower Hunter 1800 870 427 1–4 Southern Cross Care Home Care Nepean 1800 870 427 1–4 Southern Cross Care Home Care Northern 1800 870 427 1–4 Southern Cross Care Home Care Northern & Inner Sydney 1800 870 427 1–4 Southern Cross Care Home Care South East Sydney 1800 870 427 1–4 Southern Cross Care Home Care South West Sydney 1800 870 427 1–4 Southern Cross Care Home Care Southern 1800 870 427 1–4 Southern Cross Care Home Care Western 1800 870 427 1–4 Southern Cross Care Home Care Western Sydney 1800 870 427 1–4 Southern Cross Care Home Services 1800 870 427 1–4 • St Vincent's Care Services Heathcote 1800 778 767 1–4 St Vincent's Care Services Home Care NSW 1800 778 767 1–4 St Vincent's Care Services Home Care Sydney

1800 778 767

Uniting AgeWell Loddon Mallee North Home Care

03 4026 7000

VMCH Home Care Services Regional Northern NSW

1300 698 624

Wendy's Home Care

02 4587 5999

Note: 1. ATSI, CALD; Pages 116, 173

1–4 1–4 1–4

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Advert Notes Page 96 96 96 96 96 96 96 96 96 96 96 96 96 96 127, 133, 141

• • • • • • • • • • • • • • • • 127, 133, 141 • 127, 133, 141 • 127, 133, 141 • 127, 133, 141 • 127, 133, 141 • 127, 133, 141 • 127, 133, 141 • 127, 133, 141 • 127, 133, 141 IFC, 91 • IFC, 91 • IFC, 91 • IFC, 91 • IFC, 91 • IFC, 91 • IFC, 91 • IFC, 91 • IFC, 91 • IFC, 91 • IFC, 91 • IFC, 91 • 145 • 145 • 145 • 166, 169, • 174, 180 Note •• 1 103 •

Web ID 61811 38322 61810 61805 38323 22069 22068 38682 62676 61809 38320 62675 38329 61813 19853 38178 38181 21316 19852 22336 20192 13533 13974 20194 13740 38661 38660 38659 38657 38652 38658 38653 38656 38655 38654 21527 14032 22000 21965 17630 19318 19272

See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. IFC Inside Front

142

Home Care Guide 2022

Resources – Northern Territory

NORTHERN TERRITORY

Northern Territory useful phone numbers and websites Advocacy

Government continued

CarerHelp

Carers Australia 02 6122 9900

carerhelp.com.au carersaustralia.com.au

Carers NT 08 8944 4888

carersnt.asn.au

COTA NT 08 8941 1004

cotant.org.au

Senior and Diability Rights Service (NT) 1800 812 953 dcls.org.au/ seniors–and–disability–rights Older Persons Advocacy Network 1800 700 600 opan.com.au

Cultural Centre for Cultural Diversity in Ageing 03 8823 7979 culturaldiversity.com.au CatholicCare NT Alice Springs 08 8958 2400 catholiccarent.org.au Federation of Ethnic Communities’ Council of Australia 02 6282 5755 fecca.org.au Multicultural Council of Northern Territory 08 8945 9122

mcnt.org.au

Government Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Department of Veterans’ Affairs 1800 838 372 dva.gov.au

YourRetirementLiving.com.au

My Aged Care 1800 200 422

Services Australia 13 24 68

myagedcare.gov.au servicesaustralia.gov.au

Health continued Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth–seniors–health–card

Services Australia – Carers & Disability 13 27 17 servicesaustralia.gov.au/ individuals/carers

Legal

Services Australia – Medicare 13 20 11 servicesaustralia.gov.au/ individuals/medicare

Legal Aid Helpline (NT) 1800 019 343

Darwin Community Legal Service 08 8982 1111 or 1800 812 953 dcls.org.au legalaid.nt.gov.au/ need–help/helpline

Services Australia – Older Australians 13 23 00 servicesaustralia.gov.au/ individuals/centrelink

Northern Territory Consumer Affairs Enquiry Service 1800 019 319 consumeraffairs.nt.gov.au

Health

Northern Territory Office of the Public Guardian 08 8922 7116 publicguardian.nt.gov.au

Arthritis Australia 1800 011 041 arthritisaustralia.com.au Beyond Blue 1300 224 636 Dementia Australia 1800 100 500

beyondblue.org.au dementia.org.au

Dementia Support Australia 1800 699 799 dementia.com.au Diabetes Australia 1800 637 700 diabetesaustralia.com.au Hearing Australia 13 44 32

hearing.com.au

National Continence Helpline 1800 330 066 continence.org.au National Dementia Helpline 1800 100 500 dementia.org.au/helpline

Public Trustee (NT) 08 8999 7271 nt.gov.au/law/processes/ about–public–trustee

Other Carer Gateway 1800 422 737

carergateway.gov.au

NT Seniors Card 1800 441 489

ntseniorscard.org.au

Relationships Australia 1300 364 277 relationships.org.au Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au Volunteering NT 08 8989 4500

volunteeringsa–nt.org.au

AgedCareGuide.com.au/home-care

143

Retirement Villages – Northern Territory Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Greenfields Living Tiwi Gardens Retirement Village 135 Tiwi Gardens, Tiwi 0810

1300 669 755

ID 18503

Durack Gardens Retirement Village 91 Packard Ave, Durack 0830

1300 669 755

ID 21976

7 4 a X7 a

Southern Cross Care (SA, NT & VIC) Pearl Retirement Resort 11 Waratah Cres, Fannie Bay 0820 Small village

1800 852 772

ID 20431

Medium village

aT a HP

Large village

D Donor Funded

142

L Lease

KFLpdf

LO Licence to Occupy

R Rental

RF Resident Funded

I ST Strata Title

Greenfields Living are the operator of two unique lifestyle communities in the Northern Territory, committed to providing safe and secure retirement villages for over 55s.

re P ack age CHS leve P Fu l n Priv ded ate Ser l y v Dem Fun ices en ded Dom tia Ca Servi re ces es Hom tic Ass i s eM ta Me ainte nce als n a n Med &/or S ce / Ga icat hopp rden Pall ion S ing ing upe iati Per ve Car rvision e son Pha al Care rma Res ceut pite ical Soc Care Delive ial ry Tran &/or R e sp crea tion Cul ort al tura l Se rvic es

Call to arrange a private inspection or to talk to our friendly Village Manager. Discover the Greenfields Living difference today! 1300 669 755

Home Care Services Phone

Calvary Community Care Darwin

1300 660 022

Calvary Home Maintenance & Modifications

1300 660 022

Calvary Mulakunya Flexible Aged Care Service

1300 660 022

COTA Home Maintenance Service

1300 658 842

integratedliving Northern Territory

1300 782 896

Life Without Barriers Alice Springs

08 8955 6400

Life Without Barriers Darwin

1800 792 359

Life Without Barriers Katherine

08 8930 2300

Mable

1300 736 573

Programmed Care SA & NT

13 10 95

Regis Home Care Darwin

1300 188 740

Right at Home RightCare

07 3054 1360

Southern Cross Care (SA, NT & VIC) Home Care Darwin

08 8946 1824

The CareSide

1300 854 080

Uniting Assistance with Care & Housing

1800 864 846

Note: 1. NESB; Pages 127, 137, 160

2. ATSI; Pages 127, 137, 160

Hom

e Ca

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

1–4 2

•

•• •

•

•••

•

• • • • • • ••••• 1–4 1–4 1–4 • • • • • • •

•• • • • 1–4 •

• • • • • 1–4 1–4 • • • 1–4 • • •

• • • • • • •

• • • • • •

• • • • • • • •

3. Includes services for Veterans’ Home Care (VHC) & DVA clients

••• • • • • • • • •

• • • • • • • •

• • • • • • •• •

Advert Web Notes Page ID 19625 Note 1 127, 137, 160 37128 19652 Note 2 37738 38340 20752 21992 Note 3 21994 Note 3 81D-81, 113 22109 38867 148 18500 96 22069 21236 Note 4 38183 61703

4. ATSI, CALD, LGBTIQ

See Terms and Definitions on page 124. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory. D Divider.

144

Your Retirement Living – 9 th edition

Home Care Guide 2022

Resources – Queensland

QUEENSLAND

Queensland useful phone numbers and websites Advocacy

Government continued

Aged and Disability Advocacy Australia (ADA Australia) 1800 818 338 adaaustralia.com.au

Department of Veterans’ Affairs 1800 838 372 dva.gov.au

National Dementia Helpline 1800 100 500 dementia.org.au/helpline

My Aged Care 1800 200 422

Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth–seniors–health–card

CarerHelp Carers Australia 02 6122 9900

carerhelp.com.au carersaustralia.com.au

Carers QLD 07 3900 8100

carersqld.com.au

COTA QLD 07 3316 2999

cotaqld.org.au

Elder Abuse Helpline 1300 651 192 eapu.com.au/helpline Older Persons Advocacy Network 1800 700 600 opan.com.au Seniors Enquiry Line 1300 135 500 seniorsenquiryline.com.au

Cultural Centre for Cultural Diversity in Ageing 03 8823 7979 culturaldiversity.com.au Diversicare (PICAC) 1300 348 377

diversicare.com.au

Ethnic Communities Council of Queensland (ECCQ) 07 3844 9166 eccq.com.au

Services Australia 13 24 68

myagedcare.gov.au servicesaustralia.gov.au

Services Australia – Carers & Disability 13 27 17 servicesaustralia.gov.au/ individuals/carers Services Australia – Medicare 13 20 11 servicesaustralia.gov.au/ individuals/medicare Services Australia – Older Australians 13 23 00 servicesaustralia.gov.au/ individuals/centrelink Alzheimer’s Queensland Helpline 1800 639 331 alzheimersonline.org Arthritis Australia 1800 011 041 arthritisaustralia.com.au

Dementia Australia 1800 100 500

Legal

Legal Aid QLD (Legal Information Service) 1300 651 188 legalaid.qld.gov.au Office of the Public Advocate (QLD) 07 3738 9513 justice.qld.gov.au/ public–advocate Public Trustee (QLD) 1300 360 044

pt.qld.gov.au

Other

Health

Beyond Blue 1300 224 636

Health continued

Association of Residents of QLD Retirement Villages (ARQRV) 0437 906 074 arqrv.org.au Carer Gateway 1800 422 737

carergateway.gov.au

beyondblue.org.au

LifeTech (Independent Living Centre) 1300 543 383 lifetec.org.au

dementia.org.au

Relationships Australia 1300 364 277 relationships.org.au

Dementia Support Australia 1800 699 799 dementia.com.au Diabetes Australia 1800 637 700 diabetesaustralia.com.au

Seniors Card (QLD) 13 74 68 qld.gov.au/seniors/ legal–finance–concessions/seniors–card

Government

Hearing Australia 13 44 32

Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au

Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au

National Continence Helpline 1800 330 066 continence.org.au

Federation of Ethnic Communities’ Council of Australia 02 6282 5755 fecca.org.au

YourRetirementLiving.com.au

hearing.com.au

Volunteering QLD 07 3002 7600

volunteeringqld.org.au

AgedCareGuide.com.au/home-care

145

Retirement Villages – Queensland Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

BallyCara Village, Residential Care & Wellness 16B Oyster Point Esp, Scarborough 4020

1300 272 222

ID 14644

Brownesholme 109 Highfields Rd, Highfields 4352

1300 109 109

ID 14392

Elim Estate 123 Cemetery Rd, Raceview 4305

1300 109 109

ID 14546

Kepnock Grove 28 Jocumsen St, Kepnock 4670

1300 109 109

179

Carinity

Shalom 1300 109 109 121 Maloney St, North Rockhampton 4701 ID 20702

Wishart Gardens 14 Glasford St, Wishart 4122

1300 109 109

ID 20704

4 a 4 a a 7 X4T a 4T X4T a

Parklands 242 Parklands Blvd, Currimundi 4551

13 44 78

ID 20550

The Palms 22 Power Rd, Buderim 4556

13 44 78

ID 20549

The Ridge 131 Quinlan St, Bracken Ridge 4017

13 44 78

ID 20548

Woodlands 22 Lacebark St, Meridan Plains 4551

13 44 78

ID 20904

ID 20705

IRT

Lpdf

L P

L pdf

134, 149

FLpdf

134, 149

pdf

134, 149

X aT

KFLpdf

134, 149

07 4058 4000

ID 38624

X6T

07 4046 1941

WUV

Kewarra Retirement Village Kewarra Retirement Village 80 Kewarra St, Kewarra Beach 4879

Mercy Health Coral Sea Gardens Retirement Village 252–258 Lyons St, Westcourt 4870

ID 21205

Odyssey Lifestyle Care Communities Odyssey Lifestyle Care Communities 1 The Crestway, Robina 4226

7T 4

7 UV X4T a

07 5551 6720

ID 54397

Ozcare

HP H

f p

IBC

rEKF

Canossa Gardens Retirement Village 11 Fort Rd, Oxley 4075

1800 692 273

ID 62085

X 4T

Currimundi Gardens Retirement Village 28 Saffron Dr, Currimundi 4551

1800 692 273

X 4T

FLp

De Paul Manor Estate Retirement Village 1800 692 273 1 Edmund Rice Dr, Ashmore 4214 ID 20276

FLp

Reflections on the Bay Retirement Village 1800 692 273 73 Richard Charles Dr, Kawungan 4655 ID 62086

4 aT H X 4T a HP

ID 21738

EKFL

IBC

y I

IBC

fyI

IBC

Regis Aged Care Barambah Villas 50 Alford St, Kingaroy 4610

1300 998 100

ID 21417

Bramble Bay Retirement Village 60 Wakefield St, Sandgate 4017

07 3869 6100

ID 21004

X 4T a

Corinthian Court Retirement Village 1 Emerald St, Kirwan 4817

07 4789 9733

X 4T a HPr

Lpdf

Small village

ID 21006

Medium village

Large village

148

D Donor Funded

L Lease

LO Licence to Occupy

R Rental

RF Resident Funded

148

ST Strata Title

See Terms and Definitions on page 124. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory. IBC Inside Back Cove

146

Your Retirement Living – 9 th edition

RETIREMENT LIVING FOR THE NON-RETIRING TYPE Tour our retirement villages today

1800 778 767

Retirement Villages – Queensland Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Regis Aged Care continued Farris Villas 52 Breakspear St, Gracemere 4702

1300 352 353

ID 21416

McDonald Court Retirement Village 14 Alma St, Atherton 4883

1300 998 100

ID 20648

148

Tallowwood Lodge Retirement Village 25 James St, Crows Nest 4355

07 3869 6100

ID 20647

148

Woodward Retirement Village 82-120 McManus St, Whitfield 4870

07 4053 5999

ID 21005

X 4T

07 4184 1300

148

KFLp

148

Roshana Care Group Parklands Lifestyle Village 74 Emerald Park Way, Urangan 4655

ID 61880

Seasons Living Australia Bribie Island 44-46 Melrose Ave, Bellara 4507

07 3410 4300

ID 19379

Caloundra 30 Baldwin St, Golden Beach 4551

07 5437 4900

Eastern Heights 44 Grange Rd, Eastern Heights 4305

07 3202 2130

ID 19380

Small village

ID 20227

Medium village

Large village

D Donor Funded

aH L Lease

LO Licence to Occupy

150

F R Rental

150

RF Resident Funded

ST Strata Title

FINDING THE SMILE IN EVERY DAY

REGIS.COM.AU | 1300 998 100 See Terms and Definitions on page 124. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory

148

Your Retirement Living – 9 th edition

Retirement Villages – Queensland Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Seasons Living Australia continued Kallangur 1321 Anzac Ave, Kallangur 4503

07 3285 9500

ID 19096

Mango Hill 28 Akuna Way, Mango Hill 4509

0411 654 026

a HP

Redbank Plains 15 Argyle St, Redbank Plains 4301

07 3814 8700

Sinnamon Park 147 Oldfield Rd, Sinnamon Park 4073

0472 878 783

ID 21176

Waterford West 881 Kingston Rd, Waterford West 4133

0439 389 849

ID 18009

ID 18713

ID 20226

150

a HP

150

a HP

EKF

150

St Vincent's Care Services Bardon Retirement Living 59 Main Ave, Bardon 4065

1800 778 767

ID 20629

Boondall 2141 Sandgate Rd, Boondall 4034

1800 778 767

ID 21491

X 4T

145

Carseldine 736 Beams Rd, Carseldine 4034

1800 778 767

ID 14840

145

Enoggera Retirement Living 133 South Pine Rd, Enoggera 4051

1800 778 767

Small village

Medium village

ID 14442

Large village

See icons on page 122 and Definitions on page 124.

D Donor Funded

L Lease

LO Licence to Occupy

4T P 7 4 R Rental RF Resident Funded

Visit YourRetirementLiving.com.au for a complete overview of providers and services.

145

ST Strata Title

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover.

YourRetirementLiving.com.au

149

Retirement Villages – Queensland Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

St Vincent's Care Services continued Mitchelton Retirement Living 46 Church Rd, Mitchelton 4053

1800 778 767

ID 14858

Southport Retirement Living 32 Bauer St, Southport 4215

1800 778 767

ID 20630

4T 7 4T

07 3282 1000

ID 17423

X6T

07 3843 4735

ID 20637

X 4T a HPrEKF

07 3621 4558

ID 14403

07 3737 7501

X 6T

The Salvation Army Aged Care Riverview Gardens Retirement Village 25 Endeavour Road, Riverview 4303

Vacenti Con Noi Apartments 30 Scrub Rd, Carindale 4152

145

Wesley Mission Queensland Aldersgate at Red Hill 12 Upper Clifton Tce, Red Hill 4059 Rosemount Retirement Community 620 Seventeen Mile Rocks Rd, Sinnamon Park 4073

ID 21837

Wheller on the Park 25 The Boulevard, Chermside 4032

07 3621 4558

ID 18382

Small village

Medium village

W Large village

0 a

F H

X 6T D Donor Funded

L Lease

LO Licence to Occupy

R Rental

RF Resident Funded

ST Strata Title

COUPLES STAY TOGETHER PET FRIENDLY 24/7 ONSITE CARE AVAILABLE, IF AND WHEN YOU NEED IT.

See icons on page 122 and Definitions on page 124.

150

Visit YourRetirementLiving.com.au for a complete overview of providers and services.

Your Retirement Living – 9 th edition

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover.

Home Care – Queensland

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Hom e Ca

Home Care Services Phone

••••• • ••• 1300 610 610 Anglicare SQ Caboolture Community Services ••••• 1300 610 610 Anglicare SQ Gold Coast Community Services ••••• Anglicare SQ Home Maintenance & Modifications 1300 610 610 • Brisbane 1300 610 610 1–4 • • • • • Anglicare SQ Kilcoy Community Services 1300 610 610 1–4 • • • • • Anglicare SQ Logan Community Services 1300 610 610 1–4 • • • • • Anglicare SQ Longreach Community Services 1300 610 610 1–4 • • • • • Anglicare SQ Roma Community Services 1300 610 610 1–4 • • • • • Anglicare SQ Sunshine Coast Community Services 1300 610 610 1–4 • • • • • Anglicare SQ Toowoomba Community Services 1300 610 610 1–4 • • • • • Anglicare SQ Townsville Community Services 1300 610 610 1–4 • • • • • Anglicare SQ West Moreton Community Services 1300 610 610 1–4 • • • • • Anglicare SQ Wide Bay Community Services 1300 160 170 1–4 Australian Unity Home Care Service Gold Coast ••• 1300 160 170 1–4 • • • • • Australian Unity Home Care Services 1300 272 222 1–4 BallyCara HomeCare ••• 1300 272 222 BallyCara Village, Residential Care & Wellness • •• BodeWell Community Care Packages Gold Coast Region 1300 172 514 1–4 ••• BodeWell Community Care Packages North Brisbane Reg 1300 172 514 1–4 ••• BodeWell Community Care Packages South Brisbane Reg 1300 172 514 1–4 ••• BodeWell Community Care Packages Sunshine Coast Reg 1300 172 514 1–4 ••• BodeWell Community Care QLD 1300 172 514 ••• Privately Funded Services 1800 225 474 1–4 Catholic Healthcare Home Care Services Queensland •••• 07 5491 6888 1–4 Home Care Assistance Sunshine Coast/Wide Bay •••• 07 4657 6777 1–4 • • • • • Home Care Blackall 07 3410 3730 1–4 • • • • • Home Care Bribie Island/Caboolture 07 3850 7900 1–4 • • • • • Home Care Brisbane North 07 3850 7900 1–4 • • • • • Home Care Brisbane South 07 4617 6691 1–4 • • • • • Home Care Darling Downs and South West 07 5539 7600 1–4 • • • • • Home Care South Coast 07 5456 3232 1–4 • • • • • Home Care Sunshine Coast 07 4775 2250 1–4 • • • • • Home Care Townsville 07 5460 6500 1–4 • • • • • Home Care West Moreton 07 4150 1450 1–4 • • • • • Home Care Wide Bay (Bundaberg) 07 4124 8985 1–4 • • • • • Home Care Wide Bay (Hervey Bay) 1300 655 688 HomeMade Support •••• 13 44 78 IRT Home Care South East QLD 1–4 • • • • 1300 587 823 1–4 • • • • • Just Better Care QLD 1800 545 332 Like Family •• •• 1800 580 580 1–4 • • • • • LiveBetter Community Services QLD 1300 736 573 Mable •••• Anglicare SQ Brisbane North Community Services

1300 610 610

Anglicare SQ Brisbane South Community Services

1300 610 610

Mercy Place Westcourt

Note: 1. Includes services for Veterans’ Home Care (VHC)

1–4 1–4 1–4 1–4

1300 096 428

• • • •

•• • • •

Advert Web Notes Page ID 17461 ATSI 17235 17230 17233 37755

• • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • •

• • • • • • • • • •

• •• • • • • • • • • • • • • • • • • • •• • • • • • • • • • • • • • • •• • • • • • •• • • • • • • • • • • • • • •• • • •• • • • • • •••••• •••••• •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

59 59 179 179

38552 17232 20008 17231 19078 17225 17228 18676 18732 22243 20189 21374 14644 20908 20907 20753 20909 19972

136 38609 21854 19062 Note 1 19063 Note 1 61504 Note 1 19061 Note 1 19058 Note 1 17437 Note 1 18693 Note 1 20928 Note 1 19057 Note 1 20927 Note 1 19060 Note 1 81D-81, 113 62750 134, 149 20892 18591 Note 2 42108 17395 81D-81, 113 22109 87 14459

2. 24 hour care available

See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. D Divider

AgedCareGuide.com.au/home-care

151

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone

Ozcare Home Care Brisbane North

1800 692 273

Ozcare Home Care Brisbane South & Logan

1800 692 273

Ozcare Home Care Bundaberg

1800 692 273

Ozcare Home Care Cairns

1800 692 273

Ozcare Home Care Central Highlands

1800 692 273

Ozcare Home Care Gladstone

1800 692 273

Ozcare Home Care Gold Coast

1800 692 273

Ozcare Home Care Hervey Bay

1800 692 273

Ozcare Home Care Ipswich

1800 692 273

Ozcare Home Care Mackay

1800 692 273

Ozcare Home Care North Lakes

1800 692 273

Ozcare Home Care Rockhampton

1800 692 273

Ozcare Home Care Sunshine Coast

1800 692 273

Ozcare Home Care Toowoomba

1800 692 273

Ozcare Home Care Townsville

1800 692 273

Regis Home Care Cairns

1300 188 740

Right at Home Brisbane Bayside

07 3188 9507

Right at Home Brisbane North

07 3518 8820

Right at Home Brisbane South

07 3193 7379

Right at Home Brisbane West

07 3153 3080

Right at Home Central Queensland & Wide Bay

07 4807 6454

Right at Home Darling Downs

07 4592 8204

Right at Home Far North Queensland

07 4220 9883

Right at Home Gold Coast North

07 5655 0519

Right at Home Gold Coast South

07 5655 0519

Right at Home Greater Logan

07 2800 6032

Right at Home Mackay

07 4849 5406

Right at Home Moreton Bay Region

07 3053 3851

Right at Home RightCare

07 3054 1360

Right at Home Sunshine Coast

07 5301 9340

Right at Home Townsville

07 4426 1016

Riverview Gardens Aged Care Centre

07 3282 1000

RSL LifeCare at Home North - Tweed Heads, Gold Coast, Murwillumbah

1300 853 146

Southern Cross Care Qld

1300 306 442

Southern Cross Care Qld - Gold Coast

1300 306 442

Southern Cross Care Qld - Logan River

1300 306 442

Southern Cross Care Qld - Sunshine Coast

1300 306 442

Southern Cross Care Qld - West Moreton

1300 306 442

St Vincent's Care Services Home Care Brisbane

1800 778 767

St Vincent's Care Services Home Care Gold Coast

1800 778 767

St Vincent's Care Services Home Care Sunshine Coast

1800 778 767

St Vincent's Care Services Home Care Toowoomba

1800 778 767

Hom e Ca

Home Care Services

Home Care – Queensland

1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4

• • • • • • • • • • • • • • • •

• • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

•

• •

Advert Notes Page IBC IBC IBC IBC ATSI IBC IBC IBC IBC IBC ATSI IBC IBC IBC IBC IBC ATSI IBC ATSI 148 96 96 96 96 96 96 96 96 96 96 96 96 96 96 96

Web ID 17269 17301 17293 17294 17419 18717 17449 17299 17297 17298 17295 17302 17248 17300 17426 21413 38318 61802 38330 61812 22255 38319 38316 61804 38321 62677 61806 52673 22069 22256 38317 14580

127, 133, 141 22336

145 145 145 145

61948 17374 61983 17415 18709 21962 21963 21966 21967

See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. IBC Inside Back Cover

152

Home Care Guide 2022

Resources – South Australia

SOUTH AUSTRALIA

South Australia useful phone numbers and websites Advocacy

Aged Rights Advocacy Service 08 8232 5377 or 1800 700 600 sa.agedrights.asn.au CarerHelp carerhelp.com.au Carers Australia 02 6122 9900 carersaustralia.com.au Carers SA 08 8291 5600 carerssa.com.au COTA SA 08 8232 0422 cotasa.org.au Elder Abuse Helpline 1300 651 192 eapu.com.au/helpline Older Persons Advocacy Network 1800 700 600 opan.com.au

Cultural

Centre for Cultural Diversity in Ageing 03 8823 7979 culturaldiversity.com.au Ethnic Link Services (SA) 08 8448 6260 unitingsa.com.au/aged–care/ ethnic–link–services Federation of Ethnic Communities’ Council of Australia 02 6282 5755 fecca.org.au Multicultural Aged Care (PICAC) 08 8241 9900 mac.org.au Multicultural Communities Council of SA 08 8345 5266 mccsa.org.au

Government

Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Department of Veterans’ Affairs 1800 838 372 dva.gov.au

YourRetirementLiving.com.au

Government continued

My Aged Care 1800 200 422 myagedcare.gov.au Services Australia 13 24 68 servicesaustralia.gov.au Services Australia – Carers & Disability 13 27 17 servicesaustralia.gov.au/ individuals/carers Services Australia – Medicare 13 20 11 servicesaustralia.gov.au/ individuals/medicare Services Australia – Older Australians 13 23 00 servicesaustralia.gov.au/ individuals/centrelink

Health

Arthritis Australia 1800 011 041 arthritisaustralia.com.au Beyond Blue 1300 224 636 beyondblue.org.au Dementia Australia 1800 100 500 dementia.org.au Dementia Support Australia 1800 699 799 dementia.com.au Diabetes Australia 1800 637 700 diabetesaustralia.com.au Hearing Australia 13 44 32 hearing.com.au National Continence Helpline 1800 330 066 continence.org.au National Dementia Helpline 1800 100 500 dementia.org.au/helpline Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

Legal Consumer & Business Services 13 18 82 cbs.sa.gov.au Legal Services Commission: Legal Helpline 1300 366 424 lsc.sa.gov.au Office of the Public Advocate (SA) 08 8342 8200 opa.sa.gov.au Public Trustee (SA) 08 8226 9200 publictrustee.sa.gov.au South Australian Civil and Administrative Tribunal (SACAT) 1800 723 767 sacat.sa.gov.au

Other

Carer Gateway 1800 422 737 carergateway.gov.au Catalyst Foundation (SA) 08 8168 8776 or 1800 636 368 catalystfoundation.com.au Independent Living Centre SA 08 8266 5260 ilcsa.com.au Relationships Australia 1300 364 277 relationships.org.au Seniors Card (SA) 1800 819 961 sa.gov.au/topics/ family–and–community/seniors/seniors–card South Australia Retirement Villages Residents Association (SAVRA) 08 8232 0422 sarvra.asn.au Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au Volunteering SA 08 8221 7177 volunteeringsa–nt.org.au

AgedCareGuide.com.au/home-care

153

Retirement Villages – South Australia Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

ACH Group Angove Park Drive 1 Angove Park Dr, Tea Tree Gully 5091

08 8159 3418

ID 38221

Bridge Street 8 Bridge St, Salisbury 5108

08 8159 3418

ID 38226

Brighton Parade 9 Brighton Pde, Blackwood 5051

08 8159 3430

ID 38208

Broad Street 3-7 Broad St, Marden 5070

08 8159 3418

ID 38207

Cator Street Cator St, Glenside 5065

08 8159 3418

ID 38218

Cornish Street 5 Cornish St, Stepney 5069

08 8159 3418

ID 38203

East Terrace 55 East Tce, Kensington Gardens 5068

08 8159 3418

ID 38219

Elkanah Village 50 Woodcroft Dr, Morphett Vale 5162

08 8159 3480

ID 14934

Elliot Court 127 Montacute Rd, Campbelltown 5074

08 8159 3418

ID 38220

First Avenue 132 First Ave, Joslin 5070

08 8159 3418

ID 38222

Fred McCallum Court 142 Marian Rd, Glynde 5070

08 8159 3418

ID 38224

Genders Court 7 Weymouth St, Campbelltown 5074

08 8159 3418

ID 38223

Hamlyn Court 30 Fuller St, Walkerville 5081

08 8159 3418

ID 38229

Hampden Street 5 Hampden St, Firle 5070

08 8159 3418

ID 38227

a X4 a Xa X5 4 X5 4 X5 4 Xa

High Street 21 High St, Willunga 5172

08 8159 3430

ID 38204

Hub Drive 155 Hub Dr, Aberfoyle Park 5159

08 8159 3430

ID 38205

Ian Wilson Court 45 Fuller St, Walkerville 5081

08 8159 3480

ID 38206

X5 4

James Evans Court 122 St Bernards Rd, Magill 5072

08 8159 3418

ID 21010

X5 4

Kapara Mews 80 Moseley St, Glenelg South 5045

08 8159 3430

ID 38209

XaT a

Knighton Road 32 Knighton Rd, Elizabeth North 5113

08 8159 3480

ID 38210

Loveday Street 4 Loveday St, Goolwa 5214

08 8159 3480

ID 38211

Mackie Court 75 Wattlebury Rd, Lower Mitcham 5062

08 8159 3430

ID 38225

X5 4

Main Road 192 Main Rd, Blackwood 5051

08 8159 3430

ID 38212

Manson Court 2 Sparks Tce, Rostrevor 5073

08 8159 3480

X3 4

ID 38213 Small village

See icons on page 122 and Definitions on page 124.

154

Medium village

Large village

D Donor Funded

F a

L F F F F F F

F L Lease

LO Licence to Occupy

Visit YourRetirementLiving.com.au for a complete overview of providers and services.

Your Retirement Living – 9 th edition

R Rental

RF Resident Funded

158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163

ST Strata Title

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover.

155

Retirement Villages – South Australia Features

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

ACH Group continued McKay Avenue 16-18 McKay Ave, Christies Beach 5165

08 8159 3430

ID 38214

X3 4

Menzies Marden 22 Kent St, Marden 5070

08 8159 3418

ID 38215

Millikan Grove 51 Marden Rd, Marden 5070

08 8159 3418

ID 38216

X5 4

Moir Court 6 Moir Ct, Magill 5072

08 8159 3418

ID 38228

Penzance Street 89 Penzance St, Glenelg 5045

08 8159 3430

ID 38217

Perry Park Village 100 Murray Rd, Port Noarlunga 5167

08 8159 3430

ID 20683

X5 4T a

Pickering Court 25 Kapoola Ave, Felixstow 5070

08 8159 3418

ID 38230

X5 4

Princes Road 23-27 Princes Rd, Kingswood 5062

08 8159 3430

ID 38231

Pullin Court 5 Sparks Tce, Rostrevor 5073

08 8159 3418

X5 4

ID 38232 Small village

See icons on page 122 and Definitions on page 124.

156

Extras

Type

Medium village

Large village

D Donor Funded

F L Lease

LO Licence to Occupy

Visit YourRetirementLiving.com.au for a complete overview of providers and services.

Your Retirement Living – 9 th edition

R Rental

RF Resident Funded

158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163

ST Strata Title

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover.

Retirement Villages – South Australia Features

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

ACH Group continued Riverview Drive 29-35 Riverview Dr, Port Noarlunga 5167

08 8159 3430

ID 38233

XaT

Sir Keith Wilson Court 67 St Bernards Rd, Magill 5072

08 8159 3418

ID 20682

Spence on Light - Retirement Living 69 Light Sq, Adelaide 5000

1300 224 477

ID 61883

St George's Court 2 Murray Ave, Magill 5072

08 8159 3418

ID 20681

Strathmore Terrace 4 Strathmore Tce, Brighton 5048

08 8159 3430

ID 38234

Sturdee Street 2A Sturdee St, Linden Park 5065

08 8159 3480

ID 38236

4 X5 4 4 X5 4 Xa

Sydney Street 111 Sydney St, Glenunga 5064

08 8159 3418

ID 38235

Taeuber Court 12 Taeuber Ct, Wynn Vale 5127

08 8159 3418

Third Street 22 Third St, Magill 5072

08 8159 3418

Small village

Medium village

Extras

Type

ID 38237 ID 38238

Large village

See icons on page 122 and Definitions on page 124.

D Donor Funded

L Lease

LO Licence to Occupy

R Rental

F a

FL F F

F RF Resident Funded

Visit YourRetirementLiving.com.au for a complete overview of providers and services.

ST Strata Title

158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163 158, 161, 163

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover.

YourRetirementLiving.com.au

157

Retirement Villages – South Australia Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

ACH Group continued

158, 161, 163 158, 161, 163

Waite Street 21 Waite St, Blackwood 5051

08 8159 3430

ID 38239

Yankalilla Mews 175 Main South Rd, Yankalilla 5203

08 8159 3480

ID 22385

6 a XaT

08 8339 4815

XaT a H

All Hallows Mews 1800 317 009 56 Monmouth Rd, Westbourne Park 5041 ID 21011

X4T

KFL

Dutton Mews 33 Catalina Rd, Elizabeth East 5112

1800 317 009

ID 15252

X4T

KFL

Grandview Heights 85 Woodend Rd, Trott Park 5158

1800 317 009

X4T

KFL

F F

Allity Hillside Gardens Retirement Living 88 Cricklewood Rd, Heathfield 5153

ID 18504

63, 65, 67

Anglicare SA

ID 19682

Auscare Retirement Ashley Court Retirement Community 96-100 Bowker St, Warradale 5046

08 8132 0232

Copper Coast Lifestyle Village 7 James Pl, Moonta 5558

08 8132 0232

ID 14898 ID 22010

Moana Mews Over 55s Cnr Grand Blvd & Griffiths Dr, Seaford Rise 5169

7 WU V X 4 a W a

08 8132 0232

ID 21538

Stuart Grove Retirement Community 55 Penong Ave, Camden Park 5038

08 8132 0232

Vailima Gardens Retirement Community 63 Hackney Rd, Hackney 5069

08 8132 0232

ID 21502

Small village

ID 19824

Medium village

a HP

a HP FL 7 WU V 4 T HP EKFL a Large village D Donor Funded L Lease LO Licence to Occupy R Rental RF Resident Funded

ST Strata Title

Smart move for retirement living Are you 55+ and thinking of downsizing? ACH Group can help you get the most out of life with a home that demands less from you. Plus peace of mind and access to health and home support services if you need them now, or in the future. Locations across Adelaide and Fleurieu Peninsula. Small pets are welcome. Prices ranging from $79,000 to $550,000 with a range of ownership options available.

Talk with us on 0427 581 949 or email realestateservices@ach.org.au achgroup.org.au/retirement-living/available-units See icons on page 122 and Definitions on page 124.

158

Visit YourRetirementLiving.com.au for a complete overview of providers and services.

Your Retirement Living – 9 th edition

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover.

Retirement Villages – South Australia Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Barossa Village 08 8562 0300

ID 18523

7 4

Balhannah 13 Junction Rd, Balhannah 5242

08 8404 8200

ID 38900

Beulah Terraces 144-148 Beulah Rd, Norwood 5067

08 8404 8200

ID 19768

Crafers 2 Station St, Crafers 5152

08 8404 8200

ID 38901

Gumeracha 5 Albert St, Gumeracha 5233

08 8404 8200

ID 38902

Lobethal 3 Jeffery St, Lobethal 5241

Barossa Village Retirement Living 14 Scholz Ave, Nuriootpa 5355

Clayton Church Homes

FLp

159

156, 162

08 8404 8200

ID 38903

156, 162

Magill 43 Fisher St, Magill 5072

08 8404 8200

ID 19685

X4T

PrEKF

156, 162

Percival Street 2-6 Percival St, Norwood 5067

08 8404 8200

ID 21925

X4 a

156, 162

Queen Street 24-26 Queen St, Norwood 5067

08 8404 8200

ID 19173

156, 162

Stirling (Pinoak Tiers) 6 Bilney Rd, Stirling 5152

08 8404 8200

ID 20448

156, 162

Uraidla Village Kidney St, Uraidla 5142

08 8404 8200

ID 21542

Woodside 11 Nairne Rd, Woodside 5244

08 8404 8200

ID 38904

Barryne Village 25 Sheoak Rd, Belair 5052

08 8224 7785

ID 15068

Belalie Crescent 7 Dunure Tce, Jamestown 5491

08 8224 7785

ID 18145

7 a aT

Essington Mews 2-6 Essington Ave, Clare 5453

08 8224 7785

ID 19724

Ngadjuri Lodge 18 Burton St, Clare 5453

08 8224 7785

ID 20721

North Adelaide Retirement Living Units Buxton St, North Adelaide 5006

08 8224 7785

ID 18143

Port Pirie Retirement Living Units 128 Kingston Rd, Port Pirie 5540

08 8224 7785

St John's Close 3 Bosanquet Ave, Prospect 5082

08 8224 7785

156, 162 156, 162

Helping Hand Aged Care

Small village

Medium village

ID 18144 ID 15052

Large village

D Donor Funded

L Lease

W LO Licence to Occupy

a 7 a aT 7 a a R Rental

FL P

RF Resident Funded

ST Strata Title

Your vine change starts here. Retirement Living Assisted Living

In-Home Care Residential Care

www.barossavillage.org See icons on page 122 and Definitions on page 124.

Visit YourRetirementLiving.com.au for a complete overview of providers and services.

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover.

YourRetirementLiving.com.au

159

Retirement Villages – South Australia Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Kalyra Belair Village 48 Gloucester Ave, Belair 5052

0407 928 248

ID 14226

X4T

Bellevue Heights Village 51-53 Eve Rd, Bellevue Heights 5050

0407 928 248

ID 19780

McLaren Vale Village 91 Main Road, McLaren Vale 5171

0407 928 248

ID 61884

X4T

FLp

Vineyard Village 170 Main Road, McLaren Vale 5171

0407 928 248

ID 61887

Woodside Village 18 Tolmer Road, Woodside 5244

0407 928 248

ID 61885

Aldinga Beach Court ILUs 6 Pridham Blvd, Aldinga Beach 5173

1800 555 990

ID 19690

X4 aT

KFL

Glenrose Court ILUs 1 Gilles Rd, Glen Osmond 5064

1800 555 990

ID 19691

1800 555 990

ID 18166

Marion Rose ILUs 7 Shaun Cr, Mitchell Park 5043

1800 555 990

ID 15036

Murlali Village ILUs 1 McKinna Rd, Christie Downs 5164

1800 555 990

ID 15065

Parkrose Village ILUs 34 Norman Tce, Everard Park 5035

1800 555 990

ID 19692

Reynella Village ILUs 278 Old South Rd, Old Reynella 5161

1800 555 990

ID 19693

Rosehaven ILUs 953 North East Rd, Modbury 5092

1800 555 990

ID 15026

0T X4 a X4 a X4 a 0 X4T a 0 X4T a Xa

Hayfield Plains ILUs 7 Diekman Tce, Balaklava 5461

08 8532 2255

ID 17495

0T a H

08 8363 4888

ID 15326

08 8370 3756

ID 19450

X4T

08 8370 3756

ID 21221

X 4 T a HP

08 8370 3756

EKFLp

y I

Life Care

KF F FL HPr

Murray Mallee Aged Care Group Warner Close Retirement Living 18 Warner Rd, Murray Bridge 5253

157

Premier Health Care Wind Song Retirement Village 102 Halsey Rd, Elizabeth East 5112

Resthaven Bellevue Heights Independent Retirement Living Units 47 Eve Rd, Bellevue Heights 5050 Leabrook Apartments 334 Kensington Rd, Leabrook 5068 Malvern Independent Retirement Living Units 43 Marlborough St, Malvern 5061

ID 19451

Small village

Medium village

Large village

4T D Donor Funded

L Lease

155

LO Licence to Occupy

R Rental

Choose your own care with Calvary

RF Resident Funded

ST Strata Title

Home Care Services Retirement Living Residential Aged Care

1800 222 000 | www.calvarycare.org.au See icons on page 122 and Definitions on page 124.

160

Visit YourRetirementLiving.com.au for a complete overview of providers and services.

Your Retirement Living – 9 th edition

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover.

Retirement Villages – South Australia Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Resthaven continued Marion Independent Retirement Living Units 12 Township Rd, Marion 5043

08 8370 3756

ID 19452

X0 4T

155

08 8370 3756

ID 19453

X4T

155

08 8370 3756

ID 38861

X4T a

Bartonvale Gardens Retirement Village 4 Ellis St, Enfield 5085

1300 687 738

ID 14959

X4T

HPrE

FLp

Glengowrie Retirement Village 170 Oaklands Rd, Glengowrie 5044

1300 687 738

ID 18830

X6 4

HPr

Lincoln Grove Retirement Village 27 Marine Ave, Port Lincoln 5606

1300 687 738

ID 18831

X6 4

a HPr

KFL

Magill Retirement Village 122 Reid Ave, Magill 5072

1300 687 738

X 4 T a HPrE

Scarborough Mews Retirement Village 1300 687 738 32A Scarborough St, Somerton Park 5044 ID 18832

Spring Grove Retirement Village 49 Second Ave, Klemzig 5087

1300 687 738

Tea Tree Gardens Retirement Village 1300 687 738 1075 Grand Junction Rd, Hope Valley 5090 ID 18834

The Laurels Retirement Village 2 Hutchinson St, Mount Barker 5251

1300 687 738

ID 18835

a HPr

Torrens Grove Retirement Village 1 Humphries Tce, Kilkenny 5009

1300 687 738

ID 18836

a HPr

KFL

Wisteria Grove Retirement Village 112 Hampstead Rd, Broadview 5083

1300 687 738

ID 15293

a HPrE

08 8332 0950

ID 19074

X4 aT

Nuriootpa Retirement Living 20 Schaedel St, Nuriootpa 5355

08 8563 7777

ID 21944

X4 a

Tanunda Retirement Living 21 Langmeil Road, Tanunda 5352

08 8563 7777

X4T

X4T a

Paradise Independent Retirement Living Units 61 Silkes Rd, Paradise 5075 Port Elliot Independent Retirement Living Units 52 & 54 North Tce, Port Elliot 5212

155

RetireAustralia

ID 15294

ID 18833

FLp FL

FLp

St Louis Aged Care St Louis on Blyth - Parkside 34-36 Blyth St, Parkside 5063

Tanunda Lutheran Home

ID 21517

Small village

Medium village

1800 247 365

ID 38941

Large village

D Donor Funded

Aged Care Navigator Service See icons on page 122 and Definitions on page 124.

L Lease

LO Licence to Occupy

R Rental

EKF

7 a

Uniting Communities U City Retirement Residences 43 Franklin St, Adelaide 5000

FL P

df pdf

RF Resident Funded

ST Strata Title

Confused or time poor? Our experienced health professionals help South Australians understand their aged care options, do the legwork and support access to the right solutions. Let’s talk 1300 22 44 77

Visit achgroup.org.au

Visit YourRetirementLiving.com.au for a complete overview of providers and services.

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover.

YourRetirementLiving.com.au

161

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone

ACH Group Home Care Packages

1300 224 477

ACH Group Home Care Services

1300 224 477

ACH Group Respite Services

08 8159 3530

Adelaide Quality Care Services

1800 870 099

Aged Care Planning Home Care Services

0433 897 083

AHC Hills Home & Community Support Program

08 8408 0400

Alwyndor Support at Home

08 8177 3200

AnglicareSA Home Care Services

1800 317 009

At Home Created by Life Care

1300 555 220

Australian Red Cross Aged Care Services SA

08 8100 4500

Barossa Village Home Care

08 8562 0300

Barunga Community Care

08 8635 0526

Bene Casa - Commonwealth Home Support Program

08 8131 2000

Bene Casa - Home Care Packages (HCP)

08 8131 2000

Boandik Community Care, across Limestone Coast

08 8724 1251

Calvary Home Maintenance & Modifications

1300 660 022

Carer & Community Support

08 8433 9555

Centacare Northern Network

08 8228 8900

Note: 1. Arabic, Cambodian, Greek, Italian, Muslim; Pages 158, 161, 163 2. Flexible respite available; Pages 158, 161, 163

Hom e Ca

Home Care Services

Home Care – South Australia

1–4 • • • • • • • • • 1–4 • • • • • • • • •

•••• • 1–4 • •• 1–4 • • •• 1–4 1–4 • • • • 1–4 • • • • • • • •• 1–4 1–4 • • • • •• • • 1–4 • • • • • 1–4 • • • ••

• • • • • • • • • • • • •

•••• • •• ••••• ••••• ••••• •••• • • • • • •

• •• •••• • • • • ••••

3. Includes services for daily telephone support through Telecross 4. CALD, Italian

•••• •• ••• •• •• •• ••• ••• ••• •• ••• ••• •••• •••• •••

••• ••••

Advert Web Notes Page ID 17475 Note 1 158, 161, 163 38939 19188 Note 2 38358 38920 21698 38937 21926 17506 38428 Note 3 159 18524 21519 20454 CALD 17516 Note 4 17509 127, 137, 160 37128 21764 ATSI, CALD 21632

See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory.

162

Home Care Guide 2022

Home Care – South Australia

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Hom e Ca

Home Care Services Phone

Claro Aged Care & Disability Services (VIC)

1300 303 770

Clayton Church Homes - Home Care Services

0437 954 452

Community Support Inc

08 8429 1200

Concept Care

1800 266 237

COTA Home Maintenance Service

1300 658 842

Country Health Connect Barossa Hills Fleurieu HCPs

1800 944 912

Country Health Connect Coober Pedy Home Care Pkgs 1800 944 912 Country Health Connect Eyre Home Care Packages

1800 944 912

Country Health Connect Inner North Home Care Pkgs

1800 944 912

Country Health Connect Riverland Mallee Coorong HCPs 1800 944 912 Country Health Connect South East Home Care Pkgs

1800 944 912

Country Health Connect Yorke & Northern H/Care Pkgs

1800 944 912

Country Home Services Yorke Peninsula, Lower North, Barossa & Gawler

1300 773 202

Direct Care Australia

08 8336 8861

ECH Home Care Services

1300 275 324

Family Home Support Services

08 8336 6637

Five Good Friends Home Care Services SA

1300 787 581

genU Home Care Packages (SA)

1300 558 368

GOCSA Community Care Services

08 7088 0500

Greek Welfare Centre Services

08 8212 5100

Greek Welfare Centre Services - Port Pirie

08 8212 5100

HCA Home SA

1300 422 111

Helping Hand Country Community Services

1300 444 663

Helping Hand Metro Community Services

1300 444 663

Note: 1. 2. 3. 4.

1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 12 1–4 1–4 1–4 1–4 1–4 1–4

•

• • • •

• • • 1–4 • 1–4 • 1–4 •

CALD; Includes services for financially disadvantaged & CALD clients; 24 hour care available CALD, NESB; Page 112 Includes services for Veterans’ Home Care (VHC) & DVA clients French, Greek, Italian

• • ••• ••• •• • •• •• •• •• •• •• •• ••• •• ••• ••• •• •• ••• ••• • •• ••• •••

• • • • • • • • • • • • • • • • • • • • • • • •

•• • • •••• • •• ••• • • •

• • • •

•• • •• •

•• • • • • • • •• •• •• •• • •• •• ••

• • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • •••• •••• ••••

• • • • • • • •

• • • • • • • • • • • • • • • • • • •

• • • •

Advert Web Notes Page ID 22122 Note 1 156, 162 38877 61870 Note 2 38948 37738 17474 17484 17512 ATSI 20390 17469 ATSI 17520 ATSI 17465 ATSI Note 3

17464

• Note 5

20274 17489 19180 22262 21456 17500 21539 61898 38077 17490 17491

• Note 4 • NESB • CALD

• • Greek • • • Note 6 • • Note 7

5. European, Greek, Italian, Macedonian, Vietnamese 6. ATSI, LGBTIQ 7. CALD, LGBTIQ

A Home Care Package that provides reassurance For 70 years, ACH Group has been supporting older South Australians to live well as they age.

Dedicated Advisor to coordinate your care and support

Workers you can trust – fully vetted and trained

Our customer service centre is always open

Peace of mind with access to a nurse on-call

Sign up or switch to an award winning, not-for-profit provider today. Let’s talk 1300 22 44 77 Visit achgroup.org.au See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory.

AgedCareGuide.com.au/home-care

163

Home Care – South Australia

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone

Home Caring

1300 875 377

Home Nursing Solutions

08 8331 3791

Kalyra Help at Home

08 8278 0390

KinCare SA

1300 110 254

KompleteCare

08 8265 5696

Let's Get Care (SA)

1300 497 442

LHI Retirement Services Glynde

08 8337 0488

LHI Retirement Services Hope Valley

08 8265 8000

Life Without Barriers SA

08 8193 9400

LingCare

08 8371 0711

Mable

1300 736 573

Matthew Flinders Home Care Packages

08 8683 3970

Meals on Wheels (SA)

1800 854 453

Minda Home Care Services (MHCS)

08 8179 5280

Murray Mallee Aged Care Group - Home Care Packages 08 8532 2255 My Care Solution

08 8331 9922

Northern Respite Care Services

0411 117 323

Orana Aged Care at Home

08 8375 2000

Pearl Home Care - Adelaide North, SA

0437 237 755

Pennwood Home Care

08 8341 0401

Polish Aged Care - Home Care Packages

08 8232 1464

Polish Aged Care Social Support Service

08 8232 1464

Pop-Up Community Care

1300 858 047 13 10 95

Programmed Care SA & NT Prompt Care Home Care Packages SA

1800 472 273

RDNS SA Home Care Services

1300 650 803

Rembrandt Living Home Care

08 8198 0392

Resthaven Home Care Packages Metropolitan Adelaide 1300 136 633 Resthaven Home Care Pkgs Regional South Australia

1300 136 633

Resthaven In Home Support Services Metro Adelaide

1300 136 633

Resthaven In Home Supp Serv Regional South Australia

1300 136 633

Resthaven Lifestyle Choices Plus

1300 136 633

Right at Home RightCare

07 3054 1360

Southern Cross Care (SA, NT & VIC) Home Care South Australia

1800 852 772

St Louis Home Care - Adelaide & Adelaide Hills

08 8332 0950

St Louis Home Care - Victor Harbor & Fleurieu Peninsula 08 8552 1481 The CareSide

1300 854 080

UCWB Commonwealth Home Support Program (CHSP)

08 8245 7196

UCWB Home Care Packages

08 8245 7196

Uniting Communities Home Care Packages

1800 615 677

UnitingSA Home Care

08 8241 0201

Note: 1. 2. 3. 4. 5. 6.

Hom e Ca

Home Care Services

•• • • 1–4 • • • 1–4 • • • 1–4 • • • 1–4 • 2–4 • 2–4 1–4 • • • 1–4 • • •• • 1–4 • 1–4 2–4 • • 1–4

1–4 1–4

•

• • • • • • • • • • • •

• • • • • • • • • • •

•• •• ••••

•• 1–4 1–4 • • • • 1–4 • • • 1–4 • • •

• • • •

• • • • • • • • • • • • • • • • • •• •••

• • • • • • • • • • • • • • • • • • •

•• 1–4 • • • •• • 1–4 • • • 1–4 1–4 • • • • 1–4 • 1–4 ••• ••• •• • 1–4 1–4 • • • 1–4 • • 1–4 • • • 1–4 • • • • 1–4 1–4 1–4

Arabic, Asian, Chinese, Greek, Hindi, Indian, Italian, Vietnamese Includes services for Veterans’ Home Care (VHC) & DVA clients CALD, Chinese Welfare checks; Shopping excluded CALD, Eastern European, Greek, Hungarian, Serbian Eastern European, European, German, Latvian, Polish, Russian, Slavic, Ukrainian

7. 8. 9. 10. 11. 12.

• • • • •

• • • • • • • • •• • •• •• • •• •• •• • • •• •• •• • •• •• •• •• •• • • •• •• •• •• •• •• •• •• • •• •• ••

• • • • • • • • • •

• • • • • • • • • • • •

•• ••• ••• •• ••• ••• •• • •• •• ••• •••

•• • •• • • • • • • •• • •

••••• •• ••• •••••• ••• •• ••• •••••• ••• •• • ••• •• •••••• ••••• •• ••• •• ••• •••••• •• ••• •• ••• •• ••• •• ••• •• ••• •••••• •••••• •••••• •••••• •••••• • • • •• ••••• ••••••

Eastern European, Polish Austrian, Dutch, German, Northern European ATSI, CALD, LGBTIQ Greek, Italian, LGBTIQ, Latvian, Polish; 24 hour care available CALD, LGBTIQ ATSI, CLAD, LGBTIQ, NESB

• • •

•

Advert Web Notes Page ID 39049 Note 1 38539 20392 LGBTIQ 17515 111 20447 38286 14960 14961 21995 Note 2 22031 Note 3 81D-81, 113 22109 19757 20104 Note 4 17494 157 37706 22185 18823 38346 62147 20757 Note 5 17823 Note 6 20147 Note 7 61986 38867 21436 15317 19704 Note 8 155 17497 155 17499 155 19228 155 19729 155 19731 96 22069

• Note 9 • Note 10 • Note 10 • Note 11 • Note 12

19703 17477 21533 38183 19199 17503 17472 17496

See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory.

164

Home Care Guide 2022

Resources – Tasmania

TASMANIA

Tasmania useful phone numbers and websites Advocacy

Advocacy Tasmania 1800 005 131 advocacytasmania.org.au CarerHelp carerhelp.com.au Carers Australia 02 6122 9900 carersaustralia.com.au Carers Tasmania 03 6144 3700 carerstas.org COTA (TAS) 03 6231 3265 cotatas.org.au Tasmania Elder Abuse Helpline 1800 441 169 advocacytasmania.org.au Older Persons Advocacy Network 1800 700 600 opan.com.au

Cultural

Centre for Cultural Diversity in Ageing 03 8823 7979 culturaldiversity.com.au Equal Opportunity Tasmania 03 6165 7515 or 1300 305 062 equalopportunity.tas.gov.au Federation of Ethnic Communities’ Council of Australia 02 6282 5755 fecca.org.au Migrant Resource Centre Tasmania (PICAC) 03 6221 0999 mrctas.org.au Multicultural Council of Tasmania 03 6170 9196 mcot.org.au

Government

Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Department of Veterans’ Affairs 1800 838 372 dva.gov.au

YourRetirementLiving.com.au

Government continued

My Aged Care 1800 200 422 myagedcare.gov.au Service Tasmania 1300 135 513 service.tas.gov.au Services Australia 13 24 68 servicesaustralia.gov.au Services Australia – Carers & Disability 13 27 17 servicesaustralia.gov.au/ individuals/carers Services Australia – Medicare 13 20 11 servicesaustralia.gov.au/ individuals/medicare Services Australia – Older Australians 13 23 00 servicesaustralia.gov.au/ individuals/centrelink

Health

Health continued

Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

Legal

Consumer Building & Occupational Services (Consumer Affairs) 1300 654 499 cbos.tas.gov.au Guardianship & Administration Board 1300 799 625 tascat.tas.gov.au Legal Aid Commission of Tasmania Advice Line 1300 366 611 legalaid.tas.gov.au Office of the Public Guardian 1800 955 772 publicguardian.tas.gov.au Public Trustee (TAS) 03 6235 5200 or 1800 068 784 publictrustee.tas.gov.au

Other

Carer Gateway 1800 422 737 carergateway.gov.au Independent Living Centre Tasmania (ilctas) 03 6335 9200 ilct.com.au Relationships Australia 1300 364 277 relationships.org.au Seniors Card (TAS) 1300 135 513 communities.tas.gov.au/csr/ programs-and-services/seniors_card Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au Volunteering Tasmania 1800 677 895 volunteeringtas.org.au

AgedCareGuide.com.au/home-care

165

Type

Features

Extras

Living well with choice and peace of mind

Care and support tailored just for you with Uniting AgeWell Independent living Maintain an independent lifestyle in one of our vibrant retirement living communities

Community support and wellbeing Remain connected with social groups, outings, and carer services

Help at home

Residential care

Get assistance with personal and clinical care, household chores, assistive technology and transport

Specialist 24/7 care and support, including dementia and palliative care and respite stays, within safe and caring communities

With services across Tasmania, Uniting AgeWell’s expert team can help you find the care and support to meet your needs. 1300 783 435 166

unitingagewell.org

Retirement Villages – Tasmania Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Aveo Derwent Waters 57 Cadbury Rd, Claremont 7011

1800 316 924

ID 19026

Mowbray Links 30 Janefield St, Mowbray 7248

1800 316 924

ID 21177

1800 911 989

ID 15440

13 22 78

ID 20663

X7 4T

FLp

03 6277 8800

ID 19561

X4T a

Garden Village 177 Penquite Rd, Norwood 7250

03 6345 7131

ID 18086

X6 aT

HPrE

Lindisfarne Various locations in, Lindisfarne 7015

03 6282 5200

ID 19538

X0 aT

Newstead Courts Various locations in, Newstead 7250

03 6345 7131

ID 18087

X6 aT

PrE

Tamar Valley Court 144 Main Rd, Exeter 7275

03 6345 7131

ID 18090

X6 a

03 6345 2101

ID 15498

X6 aT

03 6243 3100

ID 21841

XaT

HPrEKFLp

1300 998 100

ID 21425

7T 4

03 6343 2757

ID 15437

X7 4T

1800 242 460

ID 20326

X4 aT

03 6391 1202

7 4T a

FLp

HPrE

Baldwin Living Vaucluse Gardens 319 Macquarie St, South Hobart 7004

Baptcare Karingal Community Retirement Living 32 Lovett St, Devonport 7310

Glenview Community Services Glenview Close 2-10 Windsor St, Glenorchy 7010

X6 a

Masonic Care Tasmania

OneCare The Manor Gardens Independent Living Units 2 Guy St, Kings Meadows 7249

FL KF

FL FL FLp

Queen Victoria Care Queen Victoria Care Village 13 Milford St, Lindisfarne 7015

Regis Aged Care Norwood Retirement Living 8 Blenheim St, Norwood 7250

Respect Aged Care Tyler Village 320 Westbury Rd, Prospect Vale 7250

St Ann's Living St Ann's Living 1 Radius Dr, Old Beach 7017

Toosey Aged & Community Care Toosey Independent Living Units Denton Cl, Longford 7301 Small village

Medium village

ID 19499

Large village

See icons on page 122 and Definitions on page 124.

D Donor Funded

L Lease

LO Licence to Occupy

148

PrE

6 S

R Rental

KFLpdf

F RF Resident Funded

Visit YourRetirementLiving.com.au for a complete overview of providers and services.

ST Strata Title

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover.

YourRetirementLiving.com.au

167 167

Retirement Villages – Tasmania Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Uniting AgeWell 03 6341 1400

ID 18091

Cottage Garden, Mornington Units 281 Cambridge Rd, Mornington 7018

03 6208 3208

ID 15425

Denison Court Units 59 Goulburn St, George Town 7253

03 6341 1400

ID 18092

Glenrowan Village Units 64-68 Drummond St, Perth 7300

03 6341 1400

ID 15447

Kingston Units 57 Channel Hwy, Kingston 7050

03 6208 3208

ID 15505

Montrose Units 19 Montrose Rd, Montrose 7010

03 6208 3208

ID 15431

New Town Units 51 Cross St, New Town 7008

03 6208 3208

ID 15428

Queenborough Rise Units 3 Peel St, Sandy Bay 7005

03 6208 3208

ID 19500

Sorell Units 45 Arthur St, Sorell 7172

03 6208 3208

ID 15427

Strathdevon Units 50 Percival St, Latrobe 7307

03 6341 1400

ID 15485

Strathglen Mews 13 Chardonnay Dr, Berriedale 7011

03 6208 3208

ID 20678

Strathglen Units 13 Chardonnay Dr, Berriedale 7011

03 6208 3208

ID 18093

03 6341 1400

Note: 1.

Pages 166, 169, 174, 180

ID 15443 Small village

Medium village

Large village

D Donor Funded

Anglicare TAS Home Care Packages North

1800 466 300

Anglicare TAS Home Care Packages North West

1800 466 300

Anglicare TAS Home Care Packages South

1800 466 300

Anglicare TAS Home Care Services

1800 466 300

Baldwin Living HomeServe TAS

1800 911 989

Calvary Community Care Tasmania Home Care Packages 1300 660 022 Calvary Community Care Tasmania In Home Care

1300 660 022

Calvary Home Maintenance & Modifications

1300 660 022

• • • ••• • 1–4 • 1–4 •• • 1–4 1–4 1–4

Note: 1. Includes access to assistive technology & mobility equipment, carer support & pet care See icons on page 122 and Definitions on page 124.

168

Note 1

Note 1 Note 1

Note 1

Note 1 Note 1

LO Licence to Occupy

• • • • • • •

• • • • • • • •

Visit YourRetirementLiving.com.au for a complete overview of providers and services.

Your Retirement Living – 9 th edition

Note 1

R Rental

RF Resident Funded

e Ca Phone

Hom

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

L Lease

ST Strata Title

re P a

Home Care Services

CHS

Wesley Court Units 11-13 Normanstone Rd, South Launceston 7249

1 P 4T a 7T P 4 1 4 a 1 4 a 7 4 7 4 7 4 X6 a T a HPr 7T P 4 7T P 4 2 T HP a 7 T HP 4 1 4T P a

cka ge l eve P Fu l n Priv ded ate S er v l y Dem Fun ices en ded Dom tia Ca Servi re ces es Hom tic Ass e M istan Me ainte ce als nan Med &/or S ce / Ga ica hop rde Pall tion S ping ning upe iati Per ve Car rvision e son Pha al Care rma Res ceut pite ical Soc Care Delive ial ry Tran &/or R e sp crea tion Cul ort al tura l Se rvic es

Aldersgate Village Units 3 Tallentire Rd, Newnham 7248

• • • •

• • • • • • •

• • • •

• • • • • •• ••

• • • •

• • • • • ••• •••

• • • • • • •

Advert Web Notes Page ID 19157 19156 21856 20953 Note 1 22075 127, 137, 160 14693 127, 137, 160 14129 127, 137, 160 37128

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover.

Home Care Guide 2022

Care your way with Uniting AgeWell

Local staff More care hours Low admin costs $0 exit fee

Make life easier with a Home Care Package or privately funded service tailored to suit you. Personal care

Domestic and personal support

including help with showering, dressing, mobility, meal preparation

including help with household chores, gardening, home maintenance and modifications

Clinical care

Assistive technology

Including nursing, medication management and wound care

including remote monitoring technology, mobility aids, hearing aids, personal safety alarms

Transport

Other services in the community

including for shopping, medical appointments, social outings

may include social support, allied health and other therapies, and other services to meet individual needs

Find out how you can be supported to live well with choice and peace of mind at home. 1300 783 435 unitingagewell.org

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone

Claro Aged Care & Disability Services (VIC)

1300 303 770

Community Based Support Home Care Packages

1300 227 827

Community Based Support Home Maintenance Program 1300 227 827 Community Based Support In-Home Care Services

1300 227 827

Community Care TASMANIA

1300 722 400

COTA Home Maintenance Service

1300 658 842

Family Based Care Tasmania

1800 684 098

Guardian Network Home Care Services TAS

1300 932 273

Guardian Network Home Maintenance Services

1300 932 273

Guardian Network Nursing/Support Services

1300 932 273

Independent Health Care Service Hobart

03 6228 3899

Independent Health Care Service Launceston

03 6228 3899

Independent Health Care Service Southern Tasmania

03 6228 3899

integratedliving Australia Tasmania

1300 782 896

Just Better Care TAS

03 5972 1860

Mable

1300 736 573

Masonic Care Tasmania Community Support Services

1300 988 160

OneCare Home Care Services Tasmania

1300 555 409

Queen Victoria Home Community Care

03 6243 3100

Queen Victoria Home Residential Care

03 6243 3100

Regis Home Care Tasmania - North

1300 188 740

Regis Home Care Tasmania - South

1300 998 100

Right at Home RightCare

07 3054 1360

South Eastern Community Care - Home Care Packages

03 6269 1200

South Eastern Community Care - Home and Community 03 6269 1200 Care Services The District Nurses Home Care Packages

03 6208 0500

The District Nurses Home Care Services

03 6208 0500

The District Nurses Private Services

03 6208 0500

The Salvation Army Community Care (TAS)

03 6278 3256

Uniting AgeWell Carer Respite Services (TAS)

1300 783 435

Uniting AgeWell North West Tasmania Home Care

03 6715 7000

Uniting AgeWell Northern Tasmania Home Care

03 6715 7000

Uniting AgeWell SouthTasmania Home Care Services

03 6289 8800

Note: 1. 2. 3. 4. 5.

Hom e Ca

Home Care Services

Home Care – Tasmania

1–4

•

•• •• 1–4 • • • 1–4 • • 1–4 • 1–4 • 1–4 1–4 1–4 1–4 1–4 • • 1–4 •

••• •••• • •••• •••• • •••• •••• •

• • • • • •• 1–4 • • 1–4 • • • 1–4 1–4 1–4 1–4 1–4 1–4

• • • • • • • • • • • • • • • • • • •

• • • • • • • • • •

• • • • • • ••• • • • 1–4 • • • •• • • 1–4 • • • •••• 1–4 •••• 1–4 •••• 1–4

CALD; Includes services for financially disadvantaged & CALD clients; 24 hour care available Bhutanese, CALD, LGBTIQ, NESB, Nepalese ATSI, CALD, Chinese, Filipino, Indonesian, Irish, LGBTIQ, Malaysian, Singaporean; includes mental health service 24-hour telephone support, approved DVA Nursing Contractor ATSI, CALD, LGBTIQ

• • •••

•••• •••

••• ••• ••••••• •••••••• ••• ••• • • • • • • • • • • • • • • • • • • •

•••• •••• •••• ••• ••• •••• •••• •••• • •• • •• • ••• • • • • •••• • •••• • ••• • •••• • ••• • •••• •••• • ••••••• ••••••• •••••••

6. 7. 8. 9. 10.

• • • • • • • •

• • • • • • • • • • • • • • • • • • •

•

Advert Web Notes Page ID 22122 Note 1 21845 21844 17524 17525 Note 2 37738 19162 Note 3 38352 38046 38048 22382 22383 17535 17529 62081 81D-81, 113 22109 17541 Note 4 17523 21842 15507 Note 5 148 17536 Note 6 148 19153 96 22069 17551 Note 7

• • CALD

Note 8

• Note 9 Note 8

• Note 10

19532 21433 19502 19510 17537 61763 17554 17522 17528

Priority for clients with short term memory loss CALD, Polish Pages 166, 169, 174, 180 ATSI; Pages 166, 169, 174, 180 CALD; Pages 166, 169, 174, 180

Looking for independent advice?

Talk to a real person who can help now 08 8121 3715

Home Care Options ~ Retirement Living Options ~ Residential Aged Care See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. D Divider

170

Home Care Guide 2022

Resources – Victoria

VICTORIA

Victoria useful phone numbers and websites Advocacy CarerHelp Carers Australia 02 6212 9900

carerhelp.com.au carersaustralia.com.au

Carers Victoria 1800 514 845

carersvictoria.org.au

COTA Victoria 03 9655 2100

cotavic.org.au

COTA Information Service 1300 135 090

cotavic.org.au

Elders Rights Advocacy 1800 700 600

era.asn.au

Government continued

Health continued

Services Australia 13 24 68

Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

servicesaustralia.gov.au

Health

Seniors Rights Victoria 1300 368 821 seniorsrights.org.au

Arthritis Australia 1800 011 041 arthritisaustralia.com.au

Cultural

Beyond Blue 1300 224 636

Centre for Cultural Diversity in Ageing (PICAC) 03 8823 7979 culturaldiversity.com.au Ethnic Communities Council of Victoria 03 9354 9555 eccv.org.au Federation of Ethnic Communities’ Council of Australia 02 6282 5755 fecca.org.au

Government Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Department of Veterans’ Affairs 1800 555 254 dva.gov.au My Aged Care 1800 200 422

myagedcare.gov.au

YourRetirementLiving.com.au

Dementia Australia 1800 100 500

beyondblue.org.au dementia.org.au

Dementia Support Australia 1800 699 799 dementia.com.au Diabetes Australia 1800 637 700 diabetesaustralia.com.au Hearing Australia 13 44 32

hearing.com.au

National Continence Helpline 1800 330 066 continence.org.au National Dementia Helpline 1800 100 500 dementia.org.au/helpline

Legal Consumer Affairs Victoria 1300 558 181 consumer.vic.gov.au Office of the Public Advocate 1300 309 337 publicadvocate.vic.gov.au State Trustees VIC 1300 138 672

statetrustees.com.au

Victoria Legal Aid Legal Helpline 1300 792 387 legalaid.vic.gov.au

Other Carer Gateway 1800 422 737

carergateway.gov.au

Relationships Australia 1300 364 277 relationships.org.au Residents of Retirement Villages Victoria (RRVV) 03 9015 8402 residentsofretirementvillagesvic.org.au Seniors Card (VIC) 1300 797 210

seniorsonline.vic.gov.au

SWEP (Statewide Equipment Program) 1300 747 937 bhs.org.au Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au Volunteering Victoria 03 9052 4524 volunteeringvictoria.org.au

AgedCareGuide.com.au/home-care

171

Retirement Villages – Victoria Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Allity Templestowe Manor Retirement Living 410-418 Thompsons Rd, Templestowe Lower 3107

03 9850 8877

ID 15748

03 9377 2000

X S T a HP

63, 65, 67

Ardmillan Ardmillan Retirement Living Derby Place, 11-45 Derby St, Moonee Ponds 3039

ID 19358

6 a T a HPrEK

Australian Unity Independent & Assisted Living Campbell Place Retirement Community 2 Carramar Ave, Glen Waverley 3150

1300 294 536

Drummond Place Retirement Community 0409 616 613 500 Drummond St, Carlton 3053 ID 21129

Geelong Grove Retirement Community 50 Barwarre Rd, Marshall 3216

1300 295 834

ID 20667

Morven Manor Retirement Community 77 Tanti Ave, Mornington 3931

1300 271 389

Peninsula Grange Retirement Community 1300 295 763 431 Racecourse Rd, Mornington 3931 ID 21130

The Grace Albert Park Lake Retirement Community 128 Albert Rd, South Melbourne 3205

1300 160 170

ID 38192

1300 859 303

Victoria Grange Retirement Community 1300 282 617 502-514 Burwood Hwy, Vermont South 3133 ID 20666

Walmsley Retirement Community Greeves Dr, Kilsyth 3137

1300 859 303

ID 20665

Affordable Independent Living Units Various locations in, Canterbury 3126

03 8809 0012

ID 16286

Hester Canterbury 9-15 Chatham Rd, Canterbury 3126

03 8809 0300

Morgan Glen Iris 14 Elizabeth St, Glen Iris 3146

1300 667 444

The Oaks Retirement Community 110 Hull Rd, Croydon 3136

ID 21376

ID 20668

ID 18790

4 a T a HP XaT a H 6 HP a 6 HP a 6 a T a HP 6 a 6 a T a HP 6 P a

FLpdfy

EKFLp

fyI

FLp EKFLp E

59 59

7 4T 6 a a H rE F 6 HPrEK

ID 61649

BASScare

ID 20912

EKFLp

98 98 98

Benetas Dalkeith Heights Independent Living 49-53 Hazelwood Rd, Traralgon 3844

03 5175 0955

ID 20605

X6 aT

St John’s Rise Retirement Village 1 Reay Rd, Mooroolbark 3138

1300 236 382

Harmony Village Independent Living Units 03 5822 4995 ID 15917 34 Zurcas Lane, Shepparton 3630

X6 aT

03 9680 3311

X6 a T a HP

ID 62105

EKFLp K

fyI

Doutta Galla Aged Services

Queens Park Independent Living Units 13 The Strand, Moonee Ponds 3039

ID 15595

Fairview Villages 03 5623 2752

Fairview Village Retirement Living 30 Sargeant St, Warragul 3820

ID 38202

Small village

See icons on page 122 and Definitions on page 124.

172

Medium village

WU Large village

D Donor Funded

L Lease

K rE

LO Licence to Occupy

Visit YourRetirementLiving.com.au for a complete overview of providers and services.

Your Retirement Living – 9 th edition

FL R Rental

RF Resident Funded

ST Strata Title

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover.

173

Retirement Villages – State

Living well with choice and peace of mind

Care and support tailored just for you with Uniting AgeWell Independent living

Help at home

Maintain an independent lifestyle in one of our vibrant retirement living communities

Get assistance with personal and clinical care, household chores, assistive technology and transport

Community support and wellbeing

Residential care

Remain connected with social groups, outings, and carer services

Specialist 24/7 care and support, including dementia and palliative care and respite stays, within safe and caring communities

Strength and resilience Specialist gyms and exercise programs to restore and maintain wellbeing

With services across Victoria, Uniting AgeWell’s expert team can help you find the care and support to meet your needs 1300 783 435 174

unitingagewell.org

Your Retirement Living – 9 th edition

Retirement Villages – Victoria Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Gannon Lifestyle Communities Lucas Lifestyle Estate 21 Harris Dr, Lucas 3350

03 5334 1105

ID 21916

03 8573 4970

fyI

mecwacare John Atchison - Retirement Living 312-318 Derrimut Rd, Hoppers Crossing 3029 Robin Syme Malvern 1259 Malvern Road, Malvern 3144

ID 22386

03 9831 9876

ID 61613

KF r

Medical and Aged Care Group 03 9428 2800 Casey Manor Retirement Village 445 Ormond Rd, Narre Warren South 3805 ID 15946

XaT

Mercy Health Golden Rise Bendigo 2 Taylor St, Golden Square 3555

1300 112 732

ID 62022

Mercy Place Apartments Parkville 62 Cade Way, Parkville 3052

03 9385 9446

ID 20599

X6 a T a HP

Mercy Place Colac 83-99 Queen St, Colac 3250

03 5233 5600

ID 21230

X4T

Mercy Place Rice Village 2-26 Marshalltown Rd, Geelong 3216

03 5247 2202

ID 21231

Shepparton Independent Living Units 25 Graham St, Shepparton 3630 St Margaret's Community Retirement Village Bridgeton St, Reservoir 3073

03 5831 3000

ID 21351

0415 963 130

ID 16282

0 a X6 aT X6T 6 aT

P HP

KFL

Parkglen Respite Services - Long Term 360 Cheltenham Rd, Keysborough 3173 Respite Services - Short Term 360 Cheltenham Rd, Keysborough 3173

03 9798 1633

ID 61674

T a HPrE

03 9798 1633

Retirement Community 360 Cheltenham Rd, Keysborough 3173

03 9798 1633

WU V X 7 4 T a HPrEKFLp

1800 609 799

ID 61673 ID 19271

Regis Aged Care Inala Village 220 Middleborough Rd, Blackburn South 3130

ID 20761

0 aT

148

Tabulam & Templer Homes for the Aged (TTHA) Tabulam & Templer Homes Retirement Living 31-41 Elizabeth St, Bayswater 3153

03 8720 1333

ID 21354

X7 a T a HP

EKFLp

107

Tongala & District Memorial Aged Care Service Deakin Village Cnr Torney & Gooda Sts, Tongala 3621

03 5859 0800

Memorial Drive Retirement Village Memorial Dr, Tongala 3621

03 5859 0800

Small village

Medium village

ID 20430

Large village

See icons on page 122 and Definitions on page 124.

ID 20117

D Donor Funded

L Lease

W W LO Licence to Occupy

0 6T P a R Rental RF Resident Funded

Visit YourRetirementLiving.com.au for a complete overview of providers and services.

p ST Strata Title

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover.

YourRetirementLiving.com.au

175

Retirement Villages – Victoria Features

Organisation

Village Name Physical Address

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Uniting AgeWell Amarco Apartments 9 Edgar St, Kingsville 3012

03 9680 0500

ID 20600

XaT

Note 1

Condare Court ILUs 8 Joffre St, Camberwell 3124

03 9845 3139

X7 aT

Note 1

ID 16351

Kalkee Costa Court Serviced Apartments 03 5243 9566 48 Settlement Rd, Belmont 3216 ID 18609

X6 aT

HP HP

Kalkee ILUs 95 Francis St, Belmont 3216

03 5243 9566

ID 16180

WU V

Manningtree Hawthorn 20-26 Manningtree Rd, Hawthorn 3122

03 8840 2800

ID 38662

Nangare ILUs 1 Ireland St, Burwood 3125

03 9845 3139

ID 15693

0T a X5 a Xa

Strathdon ILUs 17 Jolimont Rd, Forest Hill 3131

03 9845 3139

ID 20580

XaT

Valkstone ILUs 576 Centre Rd, Bentleigh 3204

03 9845 3139

ID 15692

White Hills Haven ILUs 506-510 Napier St, White Hills 3550

03 5434 3000

ID 17889

Yernga ILUs 32-42 Larch Cr, Mount Waverley 3149

03 9845 3139

ID 17890

7 a Xa

Athelstan Retirement Apartments 450 Camberwell Rd, Camberwell 3124

03 9809 1231

ID 20603

X6 a

a HP

Barnsbury Retirement Apartments 27 Barnsbury Rd, Deepdene 3103

03 9816 1100

X6 a

Corpus Christi Retirement Village 03 8581 0600 Music Dr (Cnr Bayview Ave & Clayton Rd), ID 18799 Clayton 3168

X a T a HP

Marcellin Retirement Village 53 Ebden St, Kyneton 3444

1800 036 377

ID 61635

116, 173

McAuley Retirement Village 1 Bridge St, Trentham 3458

0408 956 114

ID 61634

116, 173

Parkview Retirement Village Crn Henry St and Main St, Eltham 3095

1300 698 624

ID 16105

Providence Retirement Village 7 Griffith St, Bacchus Marsh 3340

03 5310 6600

ID 16095

Shanagolden Retirement Village 153-177 Webster Way, Pakenham 3810

03 5945 3800

a 0 X4T a 4 T a HP

St. Catherine’s Serviced Apartments 1 Clayton Rd, Balwyn 3103

03 9926 2000

Note 1

Note 1 Note 1 Note 1

Note 1

VMCH

ID 20910

ID 20243

ID 20576

St Joseph's Mews Retirement Apartments 03 9291 5300 108 Denham St, Hawthorn 3122 ID 20963

St. Joseph’s Place Retirement Village 23 Burnell St, Brunswick West 3055

03 9926 2000

ID 16045

03 9422 4040

ID 20245

03 5264 3500

St Thomas' Retirement Village 259 Diamond Creek Rd, Greensborough 3088 Star of the Sea Retirement Village 1 Headland Dr, Torquay 3228

ID 20244

See icons on page 122 and Definitions on page 124.

Visit YourRetirementLiving.com.au for a complete overview of providers and services.

176

Your Retirement Living – 9 th edition

116, 173

6 a a HP X6 a T HP

Small village

116, 173

FLp

116, 173

4T P p X6 a a HPrEKFL a

Note: 1. Pages 166, 169, 174, 180

Medium village

FLp

116, 173

116, 173 116, 173 116, 173

116, 173

Large village D Donor Funded L Lease LO Licence to Occupy R Rental RF Resident Funded ST Strata Title

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover.

Home Care – Victoria

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Hom e Ca

Home Care Services Phone

Accent Home Care

03 8720 1338

Active Community Group

03 8820 0000

At Your Service Home Care

0416 215 088

Aunty Grace

1300 008 801

Australian Unity Home Care Service Ballarat Region

1300 160 170

Australian Unity Home Care Service Box Hill Region

1300 160 170

Australian Unity Home Care Services

1300 160 170

Baldwin Living HomeServe VIC

03 6221 5483

BallyCara HomeCare VIC

1300 037 542

BallyCara In-Home Care Services

1300 272 222

BASScare Home Care

0448 757 887

BASScare Meals on Wheels

03 9880 4703

BASScare Social Support Services

03 9880 4709

Bendigo Health Community Care Services

03 5454 7833

Benetas Home Care East

1300 236 382

Benetas Home Care Gippsland

1300 236 382

Benetas Home Care North West

1300 236 382

Benetas Home Care Rural North West

1300 236 382

Benetas Home Care South

1300 236 382

BlueCross Community Services

1300 133 414

BlueCross Home Care

1300 133 414

BodeWell Community Care Packages East Melbourne

1300 726 291

BodeWell Community Care Packages North Melbourne

1300 726 291

BodeWell Community Care Packages South Melbourne

1300 726 291

BodeWell Community Care Packages West Melbourne

1300 726 291

BodeWell Community Care VIC Privately Funded Serv

1300 272 273

Calvary Community Care - Gippsland

1300 660 022

Calvary Community Care - Metro Melbourne

1300 660 022

Calvary Home Maintenance & Modifications

1300 660 022

Care With Quality

03 9572 9300

Careseekers

1300 765 465

Claro Aged Care & Disability Services (VIC)

1300 303 770

CO.AS.IT. Home Care Packages (VIC)

03 9349 9000

CO.AS.IT. Home Care Services (VIC)

03 9349 9000

Colbrow Homecare

1300 331 103

Cooinda

03 5761 3300

COTA Home Maintenance Service

1300 658 842

Cumberland View Home Care

03 9790 0555

Empower Homecare (EPHC)

03 9942 7106

Note: 1. Arabic, CALD, European, LGBTIQ, Malaysian, Maltese, NESB, Polish; Page 107 2. Asian, CALD, Chinese, German, Greek, Indo-Chinese, Indonesian, Malaysian, Singaporean, South Asian 3. Chinese, Croatian, European, Filipino, Greek, Italian, Maltese, Polish, South Asian, Spanish, Thai, Vietnamese; Page 182 4. Shopping excluded; Page 98

5. 6. 7. 8. 9. 10.

1–4 • • • • • • • • • • • • • • ••••• •••••• 1–4 •••••••••••• 1–4

•• • 1–4 • 1–4 1–4 • • • • 1–4 • 1–4 • 1–4 • • •• • • 1–4 • • • 1–4 1–4 • • 1–4 • • • 1–4 • • • 1–4 • • • • 1–4 •• • 1–4 • 1–4 • 1–4 • 1–4 •• 1–4 • • 1–4 • • • • • • • • 1–4 •• 1–4 • • • 1–4 • • 1–4 • • 1–4

• • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • •

• • • • • • • • •

• • • • • • • •

• • • • • • •

• • • • • •

• • • • •• ••• ••• • • •• ••• ••• ••• ••• ••• • • • •••

• • • •

• • • • • • • • • •

•••••• •• ••• •• ••• •• •• • •• ••••••• • ••• • •••

• •

• • • • • • • •

••• • • • • • • • • • • • • • • • •• • •• • •• • •• • •• •••• ••••

• • • • • • • • • • • • • • • •

• • • • • • •

•• ••• ••••• • •••• • •••• • ••• •• ••• • ••• •••••• • •••

Advert Web Notes Page ID 21355 Note 1 61989 Note 2 38565 Note 3 62743 59 22242 59 22241 59 20189 62246 Italian 179 38771 179 14644 98 62221 38767 Note 4 98 20282 17629 17577 Note 5 17720 Note 6 17608 Note 5 17718 Note 6 17703 Note 5 17642 CALD 18322 Note 7 19915 38177 19264 Note 8 19265 17897 127, 137, 160 18125 127, 137, 160 16056 127, 137, 160 37128 20565 Note 9 21553 22122 Note 10 17661 Italian 21739 20268 15847 37738 21143 22297

ATSI, CALD, LGBTIQ, NESB; 24 hour care available ATSI, CALD, LGBTIQ, NESB; 24 hour care available; services also available through DVA funding Includes 24 hour care, STRC & services also available through DVA funding NESB, Sri Lankan Includes overnight respite service & 24 hour care CALD; Includes services for financially disadvantaged clients; 24 hour care available

See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory.

AgedCareGuide.com.au/home-care

177

Home Care – Victoria

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone

Enrich Living Services VIC

1300 202 003

Fairview Village Home Care Packages

03 5623 2752

Fairview Village Home Care Services

03 5623 2752

Fernlea Community Care

03 5968 6639

Five Good Friends Home Care Services VIC

1300 787 581

Fronditha Care Home Care Packages

03 9552 4100

Gateways Support Services

03 5221 2984

genU Do Care

03 5298 1053

Glen Eira City Council Community Services

03 9524 3333

healthAbility Home Care

03 9430 9100

healthAbility In Home Care

03 9430 9100

Help in the Home

03 9813 8180

Home Caring

1300 875 377

HomeMade Support

1300 655 688

integratedliving Australia Victoria

1300 782 896

IPC Health Aged Care Services

03 9219 7142

IWAA Home Care Services (VIC)

0435 878 173

Just Better Care VIC

1300 587 823

Like Family

1800 545 332

Lively Home Care

03 9070 4746

Lotus Healthcare

1300 156 887

Lutheran Aged Care Home Care Services (VIC)

02 6060 4000

Mable

1300 736 573

MACS Home Care Services

1300 622 778

MACS Residential Care and Home Services

03 5279 6800

mecwacare Home Care Packages

03 8573 4812

mecwacare Home Nursing & Care Services Gippsland Region (includes Bass Coast)

03 5671 6888

mecwacare Home Nursing & Care Services Melbourne

03 9325 5500

mecwacare Home Nursing & Care Services Nillumbik

03 9325 5500

mecwacare Home Nursing & Care Services North West Metro (includes Melbourne and Nillumbik)

03 9325 5500

Hom e Ca

Home Care Services

1–4 • • • • • • • • • • • • • ••••••••••• 1–4 1–4 1–4

1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–3 1–4 1–4 1–4 1–4

mecwacare Home Nursing & Care Serv South East Metro 03 8573 4999 mecwacare Home Nursing & Care Serv South East Reg

03 5941 5454

mecwacare Home Nursing & Care Services South West Region (includes Warrnambool)

03 5333 0900

Mercy Health Home Care Colac

03 5233 5603

Mercy Health Home Care Geelong

03 5240 7300

Mercy Health Home Care Gippsland

1300 478 776

Mercy Health Home Care Grampians

1300 478 776

Mercy Health Home Care Hughesdale

03 8530 6999

Mercy Health Home Care Lynbrook

1300 478 776

Note: 1. Includes services through Veterans’ Home Care & DVA Nursing 2. CALD, Greek, NESB 3. Includes meal delivery services 4. Arabic, Asian, Chinese, Greek, Hindi, Indian, Italian, Vietnamese 5. ATSI, CALD, LGBTIQ 6. Arabic, Bosnian, CALD, Egyptian, Lebanese, Muslim, South African, Turkish

1–4 1–4 1–4 1–4 1–4 1–4 7. 8. 9. 10. 11.

•••• ••• •• ••• • •• • •• •• •••• • •• ••• ••• •••• ••• • •• ••• •• • • • •••• •• ••• •••• •••• •• •••• ••• ••• •••• •••• •••• ••• •••• ••• ••• ••• ••• ••••

• • • •

•• ••• ••• •• •• ••• ••• ••• •• ••• •• •• •• • • ••• ••• ••• •• ••• ••• ••• ••• ••• ••• ••• ••• ••• ••• ••• ••• •••

• • • •

• • • • • • • • • • • • • • • • • • • • • • •

••••• • ••• ••••• ••••• • •• • •• • ••• ••••• • ••• • ••• ••••• • ••• ••••• • ••• • ••• ••• •• ••••• ••••• ••••• ••••• ••••• • • • ••••• ••••• ••••• ••••• ••••• ••••• ••••• ••••• • ••• ••••• ••••• ••••• •••••

•

• • •

•

Advert Web Notes Page ID 17674 Note 1 38201 38191 21828 22263 17596 Note 2 22154 17679 21770 Note 3 19011 21726 22129 39049 Note 4 81D-81, 113 62750 21237 17654 Note 5 38679 Note 6 19815 Note 7 42108 39059 22079 14156 Note 8 81D-81, 113 22109 17693 16540 17917 CALD 38874 19965 22257 19964 21526 17918 20869 Note 9

• Note 10 Note 9 Note 9

• Note 11

87 20606 87 61708 87 17640 87 17641 87 18510 87 17604

24 hour care available Also provide Short Term Restorative Care and CHSP Flexible In Home Respite Includes services through Veterans’ Home Care (VHC) CALD, NESB; Includes services through Veterans’ Home Care (VHC) CALD, LGBTIQ; Includes services through Veterans’ Home Care (VHC)

See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. D Divider

178

Home Care Guide 2021 2022

Home Care – Victoria

HOMECARE

• HomeCare Package and CHSP Provider • Accredited HomeCare Provider across all 8 Aged Care Quality and Safety Commission Standards • Responsive and flexible support - HomeCare delivered the way you choose • Government subsidised and private service options available • Friendly client-focused care from highly trained support teams • Local office supporting local clients in HomeCare services Call us today to find out more

1300 0 37 542 W: www.ballycara.com E: info@ballycara.com Or visit us at Unit 8, 19 Enterprise Drive, Bundoora, Victoria 3083

AgedCareGuide.com.au/home-care

179

Care your way with Uniting AgeWell

Local staff More care hours Low admin costs $0 exit fee

Make life easier with a Home Care Package or privately funded service tailored to suit you. Personal care

Domestic and personal support

including help with showering, dressing, mobility, meal preparation

including help with household chores, gardening, home maintenance and modifications

Clinical care

Assistive technology

Including nursing, medication management and wound care

including remote monitoring technology, mobility aids, hearing aids, personal safety alarms

Transport

Other services in the community

including for shopping, medical appointments, social outings

may include social support, allied health and other therapies, and other services to meet individual needs

Find out how you can be supported to live well with choice and peace of mind at home. 1300 783 435 180

unitingagewell.org

Home Care – Victoria

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Hom e Ca

Home Care Services Phone

Mercy Health Home Care Mornington Peninsula

03 5978 9700

Mercy Health Home Care North West Metro Preston

1300 478 776

Mercy Health Home Care Parkville

03 9385 9444

Mercy Health Home Care Reservoir

1300 478 776

Mercy Health Home Care Shepparton

1300 478 776

Morcare Services

03 9800 4433

Murray Valley Aboriginal Cooperative

03 5026 3353

Omni-Care

03 9484 8102

Parkglen Home Care Services

03 9798 1633

Pearl Home Care - Melbourne North East

0423 383 633

Regis Home Care Eastern Metro

1300 188 740

Regis Home Care Mildura

1300 188 740

Right at Home RightCare

07 3054 1360

Sequel Home Care

03 9499 1200

Simply Helping Bayside Peninsula

03 9574 0924

Simply Helping Central Highlands & Djerriwarrh

03 5341 8046

Simply Helping Eastern & Greater Eastern Melbourne

03 9735 5348

Simply Helping Geelong & Barwon

03 5261 4808

Simply Helping Gippsland South & West

03 9799 4676

Simply Helping Goulburn Valley

03 5795 1635

Simply Helping Inner & South East Melbourne

03 9574 0924

Simply Helping Loddon Mallee

0426 977 235

Simply Helping North East Melbourne

03 9296 2121

Simply Helping South West (VIC)

03 5381 2076

Southern Cross Care (SA, NT & VIC) Home Care Melb

03 5970 5555

Southern Cross Care (SA, NT & VIC) Home Care Mornington

1800 852 772

St Vincent's Care Services Home Care Melbourne

1800 778 767

St Vincent's Care Services Home Care VIC

1800 778 767

The CareSide

1300 854 080

The Salvation Army Community Care (VIC)

03 9311 7677

Uniting AgeWell Andrew Kerr Home Care

03 5975 6334

Uniting AgeWell Barwon Home Care

03 5243 9566

Uniting AgeWell Bendigo Respite Services

03 5454 2100

Uniting AgeWell Carer Respite Services Melbourne

03 9845 3166

Uniting AgeWell Gippsland Home Care

03 5152 9699

Uniting AgeWell Loddon Mallee North Home Care

03 4026 7000

Uniting AgeWell Loddon Mallee South Home Care

03 5454 2100

Uniting AgeWell Melbourne East Metro Home Care

03 9845 3166

Note: 1. Includes services through Veterans’ Home Care (VHC) 2. CALD; Includes services for Veterans’ through VHC & DVA 3. Greek, Italian; Includes services for Veterans’ through VHC & DVA 4. CALD, NESB; Includes services through Veterans’ Home Care (VHC) 5. African, Asian, Chinese, Indian, Korean

6. 7. 8. 9. 10.

1–4 • • • 1–4 • • • 1–4 • • • • 1–4 • • • 1–4 • • • • 1–4 • • • 1–4 1–4 1–4 1–4 1–4 1–4 1–4

1–4 1–4 1–4

1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4

• • • • •

• •• •••• •••• ••••• • ••• ••• ••• •••• •••• •••• •••• •••• •••• •••• •••• •••• •••• •••• •••• •••• •••• ••• ••••• •••• • ••• ••• • • ••• ••• ••• •••

• • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • •

• • • • •

• • • • • • • • •

• • • • • • • •

• • • • • • • • • • • •• •• •

• • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • •

• • • • • •

• • • •

•••• ••••• ••••• • •

• • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

Includes overnight care Services for clients living with disabilities; post hospital support ATSI, CALD, LGBTIQ Pages 166, 169, 174, 180 CALD, LGBTIQ; Pages 166, 169, 174, 180

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

Advert Notes Page Note 1 87 Note 1 87 Note 2 87 Note 3 87 Note 4 87

• • • • Note 5 • ATSI

73 148 Note 1

148 96

Note 6 Note 7 Note 7 Note 7 Note 7 Note 7 Note 7 Note 7 Note 7 Note 7 Note 7

• Note 8 • Note 8

Note 9 Note 9 Note 9 Note 9

• Note 9 • Note 9 • • Note 10 • Note 9

Web ID 38880 18334 18984 17590 19963 38425 22140 16036 21697 62144 21584 19333 22069 22114 21876 21880 21877 21881 21882 21883 21878 20278 21879 21884 62801 18518

145 21964 145 22001 38183 17671 62242 17694 61761 21522 19183 17630 17711 17582

See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory.

AgedCareGuide.com.au/home-care

181

Home Care – Victoria

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Hom e Ca

Home Care Services Phone

Uniting AgeWell Melbourne North West Metro Home Care

03 9111 9595

Uniting AgeWell Melbourne South East Home Care

03 9089 1900

Uniting AgeWell Short-Term Restorative Care (VIC)

03 9658 5609

Vasey RSL Home Care

03 9810 5500

VMCH Home Care Services Barwon Region

1300 698 624

VMCH Home Care Services Eastern/Northern Metro Reg

1300 698 624

VMCH Home Care Services Gippsland Region

1300 698 624

VMCH Home Care Services Grampians Region

1300 698 624

VMCH Home Care Services Hume Region

1300 698 624

VMCH Home Care Services Loddon Mallee Region

1300 698 624

VMCH Home Care Services Southern Metro Region

1300 698 624

VMCH Home Care Services Western Metro Region

1300 698 624

VMCH Private Home Care Services

1300 698 624

Note: 1. CALD; Pages 166, 169, 174, 180 2. Pages 166, 169, 174, 180

3. CALD; Pages 116, 173 4. ATSI, CALD; Pages 116, 173

Advert Web Notes Page ID

••• ••• • •• ••• 1–4 ••• 1–4 ••• 1–4 ••• 1–4 ••• 1–4 ••• 1–4 ••• 1–4 ••• 1–4 • 1–4 ••• 1–4 1–4

•• •• •••• • ••••• •••• •••• ••••• ••••• •••• ••••• •••••

••• ••• • ••• •• • ••• ••• ••• ••• •••

••

•••

5. CALD, Maltese; Pages 116, 173 6. Overnight services available; Pages 116, 173

•

• Note 1 • Note 1 • • • • • • •

17880

17689 62239 Note 2 17680 ATSI 116, 173 18310 17666 Note 3 17624 Note 4 116, 173 17658 18324 Note 4 18325 Note 4 17631 Note 4 18640 Note 5 20859 Note 6

Your Home Care Health Experts We provide a variety of Home Services to meet the care needs and assist older people to remain independent at home. Our professional team are happy to work with you to develop a specific care plan tailored to your needs.

Extended Home Care service from

Services we provide ● ● ● ● ● ● ●

Personal Care & Grooming Assistance with everyday tasks Meal Preparation Housekeeping Light Housework Gardening & Home Maintenance Care Companionship & Social Support

T: 1300 952 860 M: 0416 215 088

● Diversional Therapy ● Assistance to attend events or appointments ● Transport and Travel Companion ● Shopping & Shopping Assistance ● In-Home Respite Care

● Overnight Care ● Nursing Services ● Medication Assistance & Management ● In-Home Allied Health Services ● And Many other Services

E: ays@cumberlandmanor.com.au W: www.ayshomecare.org See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory.

182

Home Care Guide 2022

Resources – Western Australia

WESTERN AUSTRALIA

Western Australia useful phone numbers and websites Advocacy Advocare 1800 655 566 CarerHelp

advocare.org.au carerhelp.com.au

Carers Australia 02 6212 9900 carersaustralia.com.au Carers WA 1300 227 377 carerswa.asn.au COTA WA 08 9472 0104 cotawa.org.au Office of the Public Advocate 1300 858 455 publicadvocate.wa.gov.au Older Persons Advocacy Network 1800 700 600 opan.com.au WA Elder Abuse Helpline 1300 724 679 advocare.org.au

Cultural Aboriginal Interpreting WA (AIWA) 1800 330 331 aiwaac.org.au Fortis PICAC WA 08 9300 3165 fortisconsulting.com.au Ethnic Communities Council of WA 08 9227 5322 eccwa.org.au Federation of Ethnic Communities’ Council of Australia 02 6282 5755 fecca.org.au

Government Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Department of Veterans’ Affairs 1800 838 372 dva.gov.au

YourRetirementLiving.com.au

Government continued

Health continued

My Aged Care 1800 200 422

Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

Services Australia 13 24 68

myagedcare.gov.au servicesaustralia.gov.au

Services Australia - Carers & Disability 13 27 17 servicesaustralia.gov.au/ individuals/carers Services Australia - Medicare 13 20 11 servicesaustralia.gov.au/ individuals/medicare Services Australia - Older Australians 13 23 00 servicesaustralia.gov.au/ individuals/centrelink

Health Arthritis Australia 1800 011 041 arthritisaustralia.com.au Beyond Blue 1300 224 636 Dementia Australia 1800 100 500

beyondblue.org.au dementia.org.au

Dementia Support Australia 1800 699 799 dementia.com.au Diabetes Australia 1800 637 700 diabetesaustralia.com.au Hearing Australia 13 44 32

hearing.com.au

National Continence Helpline 1800 330 066 continence.org.au National Dementia Helpline 1800 100 500 dementia.org.au/helpline

Legal Consumer Protection Division 1300 304 054 commerce.wa.gov.au/ consumer-protection Legal Aid WA Info Line 1300 650 579 legalaid.wa.gov.au Office of the Public Advocate (WA) 1300 858 455 publicadvocate.wa.gov.au Public Trustee 1300 746 116 wa.gov.au/organisation/ department-of-justice/public-trustee

Other Carer Gateway 1800 422 737 carergateway.gov.au Indigo 08 9381 0600 indigosolutions.org.au Relationships Australia 1300 364 277 relationships.org.au Seniors Card (WA) 1800 671 233 seniorscard.wa.gov.au State Administrative Tribunal 1300 306 017 sat.justice.wa.gov.au Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au Volunteering WA 08 9482 4333 volunteeringwa.org.au

AgedCareGuide.com.au/home-care

183

Retirement Villages – Western Australia Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Aegis Aged Care Balmoral Retirement Village 29 Gardner St, Como 6152

08 9367 7333

ID 19484

Kitchener Gardens Retirement Village 4 Kitchener Rd, Melville 6156

08 9330 1911

ID 16903

a X aT

08 6166 6362

ID 61718

Amaroo Village Albany 63 Pioneer Rd, Albany 6330

0408 793 173

ID 20385

Amaroo Village Denmark 12 Hardy St, Denmark 6333

0427 851 562

ID 20116

Amaroo Village Gosnells 65 Dorothy St, Gosnells 6110

08 9490 3899

ID 20115

Balladong Country Estate 20 Redmile Road, York 6302

1300 660 640

ID 61734

Bethel Village 2 Bethel Way, Albany 6330

1300 660 640

ID 19598

Graceford Village 14 Gordin Way, Byford 6122

1300 660 640

ID 17088

Gracehaven Village 2 Westralia Gdns, Rockingham 6168

1300 660 640

ID 17034

Mirrambeena Village 10 Wallcliffe Rd, Margaret River 6285

1300 660 640

ID 21204

Riverside Village 10 Roebuck Dr, Salter Point 6152

1300 660 640

ID 17045

Silver Vines Village 12 Farrelly St, Margaret River 6285

1300 660 640

ID 18444

Struckman Mews Village 12 North St, Midland 6056

1300 660 640

ID 61733

William Carey Court Village 450 Bussell Hwy, Busselton 6280

1300 660 640

ID 19597

Yallambee Village 2 Fenton St, Mundaring 6073

1300 660 640

ID 19596

Beachside Retirement Village 80 Lindsay Beach Blvd, Yanchep 6035

13 11 51

ID 19476

Dalyellup Housing 68 Kambany App, Dalyellup 6230

13 11 51

ID 20744

Elanora Retirement Village 37 Hastie St, South Bunbury 6230

13 11 51

ID 19475

Esprit Retirement Village 97 Illawarra Dr, Eaton 6232

13 11 51

ID 19478

Fields Retirement Village 111 Eaton Dr, Eaton 6232

13 11 51

Alinea Camelia Court Retirement Village 480-482 Guildford Rd, Bayswater 6053

Amaroo Villages

Baptistcare WA

Bethanie

ID 19471 Small village

See icons on page 122 and Definitions on page 124.

184

Medium village

Large village

X6T a

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L E

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3, 188

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3, 188

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189

189 189

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189

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Visit YourRetirementLiving.com.au for a complete overview of providers and services.

Your Retirement Living – 9 th edition

R Rental

RF Resident Funded

ST Strata Title

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover.

“To me, SwanCare means care, safety, good friends, and above all, peace of mind, of which there is no end!” – E. Harris

Retirement. Reimagined. SwanCare Bentley Park is WA’s largest full service retirement and aged care campus. With 60 years of experience you will not only find award-winning facilities, numerous services on your door step, more than 40 clubs and groups to experience and continuity of care when required; but also a sense of well-being knowing that you are part of a vibrant and secure community. The future of retirement living is here.

To experience all that SwanCare has to offer, call Matt on (08) 6250 0016 email retire@swancare.com.au or visit swancare.com.au for an online tour.

Retirement Living • Home Care • Residential Aged Care

Retirement Villages – State

Juniper Retirement Living -A time and place for you With Juniper you can choose from a wide range of accommodation types and configurations, including self-contained units and apartments, available across a variety of retirement village locations to find a home that suits your lifestyle and budget. Interested?... Visit us at juniper.org.au or call us now on 1300 313 000

Juniper Home Care With Juniper by your side assisting with day to day activities through to personal care, you can continue living your way in your own home. Services include: • Housework • Meals • Transport • Clinical Care • And much more To find out more, go to juniper.org.au or call 1300 313 000 186

Retirement Villages – Western Australia Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Bethanie continued Geneff Retirement Village 39 Hertha Rd, Innaloo 6018

13 11 51

ID 19472

Gwelup Retirement Village 17 Segrave St, Gwelup 6018

13 11 51

ID 21868

Gwelup 72-74 Huntriss Rd, Gwelup 6018

13 11 51

ID 21867

Illawong Retirement Village 1 Rodd Pl, Hamilton Hill 6163

13 11 51

ID 19473

Joondanna Retirement Village 130 Edinboro St, Joondanna 6060

13 11 51

ID 17016

on the Park Retirement Village 2 Plantation St, Menora 6050

13 11 51

ID 19477

Peel Housing 18 Maclaggan Turn, Coodanup 6210

13 11 51

ID 20745

Warwick Retirement Village 312-314 Erindale Rd, Warwick 6024

13 11 51

ID 19479

Waters Retirement Village 18 Olivenza Cr, Port Kennedy 6172

13 11 51

ID 18052

Castledare Independent Living 108 Fern Rd, Wilson 6107

1300 244 333

ID 16755

Ocean Star Independent Living 11 Mangles St, South Bunbury 6230

1300 244 333

ID 16788

Servite Independent Living 172-178 Edinboro St, Joondanna 6060

1300 244 333

ID 16712

Trinity Independent Living 7 Beddi Rd, Duncraig 6023

1300 244 333

ID 17043

Catholic Homes

X6T

a X aT

FLp

189

4T P K 7 p 4 T HP 7 P p 4T X6 HPrE FLp y a 6 a F dfy X7 P F a X 6 T HP EKFLp fyI a

189 189 189 189 189 189 189

FLp

190

FLp

190

6 aT 6 aT 6 aT 6 aT

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190

08 9535 0300

ID 16822

0T a

HPrE

Riversea Village Mosman Park 1-7 Boundary Rd, Mosman Park 6012

08 6458 7555

ID 17136

Waterfront Cottesloe 1 Gibney St, Cottesloe 6011

08 9382 7555

ID 38464

Coolibah Care Coolibah Grove Independent Living 30 Third Ave, Mandurah 6210

Curtin Heritage Living

7 a X aT

08 6462 7200

ID 38893

0 aT

Carramar Village in Morley 23A Redgum Way, Morley 6062

9378 8200

ID 17019

Chrystal Halliday Village 27 Prisk St, Karrinyup 6018

0413 450 624

ID 21554

Elimatta Retirement Living 8 Bradford St, Menora 6050

08 9270 4425

6 aT a 0 4T aT a

X4T a

pdf

FLp KFL

Hall & Prior Aged Care Mertome Village 30 Winifred Rd, Bayswater 6053

Juniper

Small village

Medium village

ID 21179 Large village

See icons on page 122 and Definitions on page 124.

D Donor Funded

L Lease

LO Licence to Occupy

R Rental

186 186

RF Resident Funded

Visit YourRetirementLiving.com.au for a complete overview of providers and services.

KFL

186

ST Strata Title

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover.

YourRetirementLiving.com.au

187

Retirement Villages – Western Australia Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Juniper continued Noranda Village 11 Walmsley Dr, Noranda 6062

0481 012 249

ID 18047

RoseMount 21 Dianella Dr, Dianella 6059

08 9345 3448

ID 17127

Rowethorpe 4-10 Hayman Rd, Bentley 6102

08 6363 6311

ID 16745

Salisbury Retreat 135 Salisbury St, Bedford 6052

0481 012 249

ID 18046

St David's Village 17-19 Lawley Cr, Mount Lawley 6050

08 9289 2411

ID 17051

08 9398 5031

ID 17009

Edgewater Mercy 19 Harvest Loop, Edgewater 6027

08 9291 6314

ID 21229

Villa Maria 173 Lesmurdie Rd, Lesmurdie 6076

08 9291 6314

Manoah Homes Manoah Village 86 Mills Rd West, Martin 6110

Mercy Health

ID 21228

Small village

Medium village

Large village

6 4 X6 a 0 X4T a 6 4 0T a

186

HP HP

186 186 186

7 aT a H 7 4T X0T a D Donor Funded L Lease

K r

186

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df 87

F P

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R Rental

p RF Resident Funded

87 ST Strata Title

AMAROO @HOME HOME CARE SERVICES

You’ll be in good company

At Amaroo, we understand that companionship and social support is an integral part of your health and wellbeing. We will work with you to help you stay connected and engaged to your social networks and community.

A personalised approach to support your health and happiness

Our Home Care Coordinator will partner with you and your family to develop a personalised package for your exact needs. From personal care and nursing, to household tasks and shopping; we will tailor a plan to enable you to continue to do the things you love in your own home.

We’re for people, not for profit

Amaroo has been caring for the seniors community of WA for over 50 years. As a not-for-profit organisation, we are solely focused on providing the best care we can.

Call 1300 See icons on page 122 and Definitions on page 124.

188

ARRANGE A FREE IN-HOME CONSULTATION

653 967 or visit amaroovillage.com.au Visit YourRetirementLiving.com.au for a complete overview of providers and services.

Your Retirement Living – 9 th edition

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover.

Retirement Villages – Western Australia Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Regents Garden Group Regents Garden Bungalows Aubin Grove 0415 512 459 155 Gaebler Rd, Aubin Grove 6164 ID 21007

Regents Garden Bungalows Lake Joondalup 8 Regents Garden Blvd, Wanneroo 6065

0415 512 459

ID 19464

6 a T a HP 6 a T a HP

08 9380 5211

ID 20714

7 aT

08 9291 6100

ID 19594

X 6 T a HP

Australind Rise Christina St, Australind 6233

08 9762 4101

ID 19283

Bentley Park 26 Plantation Dr, Bentley 6102

08 6250 0016

FLp

148

185

X 4 T a HPrEKFLpdfyI

185

Regis Aged Care Hollywood Village 118 Monash Ave, Nedlands 6009

Roshana Care Group Sunshine Park Lifestyle Village 10 Brady Rd, Lesmurdie 6076

Small village

Medium village

Large village

D Donor Funded

L Lease

SwanCare

ID 16807

PrEK

LO Licence to Occupy

0 a R Rental

RF Resident Funded

ST Strata Title

Janet,

Bethanie Retirement Village Resident

Martial arts at 68. Bethanie Villages - Still Got it.

Tour a Bethanie Village today. 131 151 | bethanie.com.au See icons on page 122 and Definitions on page 124.

Visit YourRetirementLiving.com.au for a complete overview of providers and services.

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover.

YourRetirementLiving.com.au

189

190

Home Care – Western Australia

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Hom e Ca

Home Care Services Phone

Amana Living Home Care Services

1300 262 626

Amaroo Village Gosnells

08 9490 3899

Amaroo@Home

08 9490 3899

Amaroo@Home Denmark

0423 703 972

Astley Care Home Care Packages

08 9490 2393

Astley Care In Home Services

08 9490 2393

Bethanie CHSP Services Mid West

13 11 51

Bethanie CHSP Services Perth Metro East

13 11 51

Bethanie CHSP Services Perth Metro North

13 11 51

Bethanie CHSP Services Perth Metro South

13 11 51

Bethanie CHSP Services South West

13 11 51

Bethanie Community Care Mid West

13 11 51

Bethanie Community Care Perth Metro East

13 11 51

Bethanie Community Care Perth Metro North

13 11 51

Bethanie Community Care Perth Metro South

13 11 51

Bethanie Community Care South West

13 11 51

Catholic Homes - Home Care Services

1300 244 000

Catholic Homes - Home Care Services Metro

1300 244 000

Catholic Homes - Home Care Services Regional

1300 244 000

Chung Wah Community & Aged Care Commonwealth Home Support Programme

08 9328 3988

Chung Wah CAC Home Care Packages

08 9328 3988

Coolibah Care Home Services

08 9535 0300

Hall & Prior Clarence Estate Home Care

08 9841 5999

Juniper CHSP Program

08 6363 6324

Juniper Home Care

1300 313 000

Juniper Home Care Wheatbelt

08 6363 6324

Juniper Kununurra Community Care

1300 313 000

Just Better Care WA

1300 587 823

MYVISTA Home Care

08 9207 4666

Mable

1300 736 573

Morrissey Homestead

08 9725 4699

Right at Home Kalgoorlie Wheatbelt

08 9035 0417

Right at Home Perth Midland

08 6146 0085

Right at Home Perth Northern Suburbs

08 6202 8033

Right at Home Perth West Coast

08 6202 8033

Right at Home RightCare

07 3054 1360

SHINE Community Services

08 9253 5555

St Bart's Home Care

08 9323 5168

SwanCare At Home

08 6250 0300

VisAbility

08 9311 8202

White Oak Home Care Packages

08 9301 0299

White Oak Home Care Services

08 9301 0299

Note: 1. ATSI, CALD 2. CALD; Services also include Short Term Restorative Care (STRC) 3. CALD, Italian; Services also include Short Term Restorative Care (STRC) 4. CALD, Italian

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Advert Notes Page CALD 3, 188 3, 188 3, 188

• Note 1 • CALD • CALD • CALD • Note 2 • Note 3 • Note 4 • CALD • Note 5 • • • •

•

189 189 189 189 189 189 189 189 189 189 190 190 190

Web ID 17724 20115 20028 38381 17745 21920 19507 21037 19509 19508 19506 18421 21036 17798 17796 17733 38334 21188 38333 20092

17754 83 19581 19516 186 20696 186 18080 ATSI 186 18784 186 17750 ATSI 61871 18042 Note 6 81D-81, 113 22109 54982 Note 7 96 61807 96 38327 96 22378 96 62674 96 22069 38472 17794 185 20415 19175 20085 ATSI, CALD 19454 Note 8

5. Asian, Burmese, CALD, Cambodian, Chinese, Filipino, Indian, Indo-Chinese, Korean, Malaysian, Singaporean, Thai, Vietnamese 6. CALD, Croatian, Italian, Korean, Macedonian 7. Filipino, German, Italian, Nepalese, Spanish 8. Includes DVA Nursing Service and Veterans’ Home Care

See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. D Divider

AgedCareGuide.com.au/home-care

191

Index Home Care Index Accessibility. ........................................................................... 86 Alternative transport.......................................................... 100 Assessment. ......................................................................... 115 Care agreement. ................................................................. 118 Care At Home. ...............................................................92-104 Carers..................................................................................... 106 Case management. ............................................................ 118 Case study - All hands on deck......................................... 99 Case study - Doing it Gwen’s way..................................... 89 Case study - Friends and family........................................ 93 Case study - rejuvenation through respite.................. 105 Choosing a provider........................................................... 120 Commonwealth Home Support Programme.............. 110 Community support ............................................................ 92 Community Visitors Scheme............................................ 102 Cooking programs................................................................ 99 Cost......................................................................................... 117 Council services................................................................... 108 Domestic assistance ........................................................... 96 Driving.................................................................................... 100 Eligibility ................................................................................ 115 Emergencies........................................................................... 88 Family and friends ............................................................... 93 Financial consultants. ........................................................ 118 Food subscription services. ............................................... 98 Garden maintenance........................................................... 94 Government funded supports........................................ 109 Grocery delivery.................................................................... 97 Home care options............................................................... 85 Home Care Packages......................................................... 111 Home maintenance. ............................................................ 94 Is this you?.............................................................................. 84 Managing supports. ........................................................... 115 Meals........................................................................................ 98 Men’s sheds.......................................................................... 103 Modifications.......................................................................... 88 Package supplements........................................................ 112 Personal assistance.............................................................. 95 Placement consultants...................................................... 118 Planning and Managing Supports......................... 115-120 Planning supports. ............................................................. 115 Prepared meals..................................................................... 98 Priority.................................................................................... 119 Public transport................................................................... 100 Questions to ask................................................................. 120 Respite................................................................................... 104 Safety........................................................................................ 86 Safety assessment................................................................ 88 Scams....................................................................................... 89 Self funded supports......................................................... 114 Self-managing HCP............................................................. 112 Social clubs........................................................................... 102 Social support ..................................................................... 102 Support network................................................................... 86 Support Options. ....................................................... 107-114 Taxi Subsidy Scheme......................................................... 101 Technology. ............................................................................ 88 Transport options .............................................................. 100 Understanding home care........................................... 85-90 Volunteering......................................................................... 104

Waitlists. ................................................................................ 119 What is home care?.............................................................. 85 When to consider help........................................................ 90

Resources Index How to read the directory................................................ 122 Abbreviations....................................................................... 123 Terms and Definitions....................................................... 124 ACT Useful phone numbers and websites. ................. 125 ACT Retirement Village listings............................... 126-127 ACT Home Care Services listings.................................... 128 NSW Useful phone numbers and websites................. 129 NSW Retirement Village listings............................. 130-139 NSW Home Care Services listings. ........................ 140-142 NT Useful phone numbers and websites..................... 143 NT Retirement Village listings.......................................... 144 NT Home Care Services listings...................................... 144 QLD Useful phone numbers and websites. ................ 145 QLD Retirement Village listings.............................. 146-150 QLD Home Care Services listings.......................... 151-152 SA Useful phone numbers and websites..................... 153 SA Retirement Village listings. ................................ 154-161 SA Home Care Services listings.............................. 162-164 TAS Useful phone numbers and websites................... 165 TAS Retirement Village listings............................... 167-168 TAS Home Care Services listings. .......................... 168-170 VIC Useful phone numbers and websites.................... 171 VIC Retirement Village listings................................ 172-176 VIC Home Care Services listings. ........................... 177-182 WA Useful phone numbers and websites. .................. 183 WA Retirement Village listings................................ 184-189 WA Home Care Services listings..................................... 191

Retirement index Accommodation options. ................................................... 62 Accreditation.......................................................................... 68 Active........................................................................................ 52 Ageing in place....................................................................... 75 Blues............................................................................................ 5 Boosting mental health....................................................... 56 Boosting super...................................................................... 15 Budget. ....................................................................................... 9 Capital Replacement Fund................................................. 69 Care communities. ............................................................... 64 Career......................................................................................... 7 Charges.................................................................................... 69 Checklist.................................................................................. 79 Choosing a village................................................................. 66 Community housing............................................................. 64 Consumer story (health)............................................... 54-55 Consumer story (volunteering). .................................. 24-25 Contract................................................................................... 72 Cooling-off. ............................................................................. 73 Debts........................................................................................... 8 Deferred Management Fee................................................ 69 Deposit. ................................................................................... 69 Diet. .......................................................................................... 49 Disclosure documents......................................................... 72 Donor Funded Village.......................................................... 62 Downsizing. ............................................................................ 20 Entry payment. ...................................................................... 69 Estate planning......................................................................... 9

Exercise. .................................................................................. 52 Expenses.................................................................................... 8 Fall prevention....................................................................... 53 Fees. ......................................................................................... 69 Finance. ............................................................................... 8-14 Financial advisor.................................................................... 13 Financial planner................................................................... 10 Flexi units................................................................................ 64 Foolproofing.............................................................................. 8 Frequently Asked Questions.............................................. 78 Goals. ....................................................................................... 11 Health................................................................................. 49-57 Hobbies...................................................................................... 7 Home care.............................................................................. 75 Independent Living Units.................................................... 62 Investing............................................................................ 18-19 Investment options. ............................................................. 19 Journey........................................................................................ 5 Levies. ...................................................................................... 69 Life in a village........................................................................ 58 Lifestyle..........................................................................8, 20-48 Maintenance fund. ............................................................... 69 Manufactured Home Estates............................................. 64 Mental Health. ................................................................. 56-57 Moving. .................................................................................... 21 Nutrition............................................................................ 49-51 Occupancy rights.................................................................. 61 Opportunities............................................................................ 6 Pets........................................................................................... 60 Phases......................................................................................... 5 Physical Health. ..................................................................... 52 Planning...................................................................................... 9 Protection. .............................................................................. 10 Purpose...................................................................................... 7 Questions................................................................................... 8 Real estate agents. ............................................................... 20 Relocation specialists........................................................... 22 Rental units............................................................................. 64 Resident Committees. ......................................................... 60 Resident Funded Village...................................................... 61 Residential aged care. ......................................................... 77 Retirement Living Options............................................ 58-80 Retirement planning........................................................ 7-19 Rights........................................................................................ 74 Risks.......................................................................................... 19 Savings........................................................................................ 8 Seller Advocates.................................................................... 21 Selling....................................................................................... 20 Serviced Apartments. .......................................................... 62 Settling-in................................................................................ 74 Stamp duty. ............................................................................ 69 Strategies................................................................................ 57 Study. .......................................................................................... 7 Superannuation. .........................................................9, 15-17 Supplements.......................................................................... 51 Supported Living............................................................ 62, 76 Supported services. ............................................................. 76 Travel.................................................................................. 26-48 Types of villages. ................................................................... 61 Volunteering....................................................................... 7, 23 Wellness..................................................................................... 7

Call 1300 186 688 or email sales@dps.com.au

YOUR DPS SALES TEAM www.AgedCareGuide.com.au

192

Matt

Mar

www.DisabilitySupportGuide.com.au

Your Retirement Living – 9 th edition

Home Care Guide 2022

Home is a Feeling Discover a retirement community that cares about you now and in the future. Enjoy peace of mind with in-home support services available at all Ozcare retirement villages and co-located aged care facilities. With Ozcare, you’re in safe hands. Flexible Entry Price Options State-of-the-art Facilities Co-located with Ozcare Aged Care Facilities VIP Access to Ozcare Services Pet Friendly

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Call us 1800 Ozcare (1800 692 273) or visit ozcare.org.au

A Special Work of St Vincent de Paul Society Queensland

A retirement beyond measure

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Register your interest today. Call 1300 111 278 for more information. 1300 111 278 www.thewaterfront.org.au 2-28 Alexander Ave, Taren Point, Sydney, NSW