Home Care Guide 2022 (not including Your Retirement Living) by DPS Publishing

2022

HOME CARE GUIDE A

DPS

PUBLICATION

Australia

Helping you stay in your own home and community longer AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

ALITY PSEst.QU1999

Do you have a Home Care Package? By choosing to self-manage, you can join the many thousands of older Aussies using the Mable website to connect directly with independent support workers. With Mable, you’re able to:

Choose your independent support workers

so you’ll always know who’s coming into your home.

Choose which services you need

from the wide range people offer through the website.

Choose when you receive those services so you can fit support around your schedule.

Choose with confidence

knowing all workers have the relevant Police and reference checks. Better still, you could get up to double the hours of care by self-managing.

To learn more about the benefits of self-managing and how to get started, scan the QR code or visit mable.com.au

Advertorial

Self-managing your own Home Care Package opens up a world of choice For older Australians, accessing Home Care Package (HCP) support through a traditional approach usually means there is limited choice of who comes into your home and when. There’s also often a question as to how much value they’re really receiving from their funding. Many people are surprised to know they can self-manage their Home Care Package. Self-managing your HCP is the modern approach to home care

You’re in control of your care Older Australian’s have been making choices their whole life. Self-management essentially acknowledges that older people and the people who support them understand their own needs. And are best placed to choose who supports them . Choosing your support worker and having the same person (or people) turn up each time is comforting. Building longterm relationships helps them become familiar with your needs. If you’re currently receiving services from someone in your community, you can even bring them to Mable to formalise that relationship through your Home Care Package.

Self-managing your Home Care Package means you play an active role in finding and choosing the people who provide you services and support to live independently. It gives you the power to make your own decisions around the services you need. You get to choose your support workers, the support you receive, when you receive it and even how much you pay. Another major plus is that a lot more money goes towards your support and not to the hefty fees. People can get up to double the hours of support from the same funding package, when they are self-managing.

Aged care is about so much more than medical assistance You can use your HCP for much more than personal care, mobility and medication assistance. Your support worker can take you to your favourite cafe, church or the library. You can get help around the home, get gardening help or support to just do the things you like to do. People using Mable who are self-managing said it’s “less stressful” and “much easier” than relying on a traditional provider. There are no tedious meetings, you don’t have to wait for things to happen and you’re not in the dark about how much support you can afford. You make your own decisions, you always know how much funding is available and you can make changes yourself.

Here’s what you need for self-management To self-manage your HCP, you’ll need a provider to host your package who offers self-management. Mable can help introduce you to a provider that suits your needs. You can then sign up to Mable.com.au to search and connect with independent support workers in your area. Everything from messaging to payments is handled through the website. Transitioning from your current model of support to selfmanaging your Home Care Package is easy. You can sign up for a free account at Mable.com.au or call 1300 73 65 73 and a friendly team member will guide you through.

Learn more at mable.com.au/SelfManagedHCP AgedCareGuide.com.au/home-care

CONTENTS 85

How to use the Guide

Is this you?

Understanding Home Care What is home care?

107

115

121

Staying home longer

When should I consider help?

Care At Home Community support

Family and friends

Home and garden maintenace

Personal and domestic assistance

Meals and shopping

Transport options

100

Social support

102

Respite

104

Support Options Council services

108

Government funded supports

109

Commonwealth Home Support Programme

110

Home Care Packages

111

Accessing self funded supports

114

Planning & Managing Supports Eligibility and assessment

115

Home care costs

117

Care agreement

118

Who can help?

118

Priority and waitlists

119

Choosing a provider

120

Resources How to read the directory

122

Directory Contents

123

Abbreviations

123

Terms and Definitions

124

Australian Capital Territory

125

New South Wales

129

Northern Territory

143

Queensland

145

South Australia

153

Tasmania

165

Victoria

171

Western Australia

183

Index

192

Home Care Guide 2022

119

111

How to use the Guide This edition of the Home Care Guide was created by DPS Publishing, to help you navigate the different home support options available to you to help you stay in your own home and community for as long as possible.

he articles up to page 120 explain the different types of support, when to consider help at home and how to plan and manage your supports. From simple ways to improve your home environment to understanding Government funded programs and how to access self-funded supports, this Guide will explain what to consider and help you be better prepared to stay home for longer. This Home Care Guide also includes a list of home care services, located in the Resources section starting on page 121.

Listed in State and Territory sections, the Home Care Services table gives an overview of approved Home Care Package providers and in home care providers. You’ll also find useful phone numbers and websites for each State and Territory. For more information about the range of support at home options, including an extensive directory of service providers near you and in-depth provider profiles, head to AgedCareGuide.com.au/home-care.

placed below, that link through to different online articles. They’ll provide you with even more useful information to help you make the right choice about home care. Find out more about our range of home, aged care, retirement and disability support resources on AgedCareGuide.com.au or call 1300 186 688.

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Throughout the publication you’ll find QR codes, just like the one

Explore aged care services for yourself or a loved one with the team at Coolibah Care. We offer a friendly, personalised service with a range of options to suit your unique situation.

HOME CARE & RESPITE SER ICES Offering a range of services including personal care and companionship. With or without an Aged Care Assessment Team (ACAT) assessment or a Home Care Funding Package.

Reach out to our Customer Service Team today! 08 9535 0300 info@coolibah.org.au www.coolibah.org.au 30 Third Ave, Mandurah

AgedCareGuide.com.au/home-care

Is this YOU?

Whilst each person and their circumstances is unique, the consumer profiles below were created to identify some common situations you may find yourself in as well as related information to help on your journey to find the best support options for you.

GEOFF & LOIS 75 year old couple, living independently This couple lives independently in their own home. They are supported by their daughter Susan who helps out with shopping, cleaning and cooking twice a week. Susan feels the pressure of caring for her parents as well as working full time and managing her own family. She is looking for home care services that can help support her independent parents. Read more: What is home care – see page 85 Assessments – see page 115

WILLIAM & CAROL 67 & 65 years old, carer/ patient relationship Carol was diagnosed with early onset dementia 7 years ago and William has been caring for his wife ever since. William is starting to struggle with his own health and caring for Carol by himself is becoming harder. Carol needs some speciﬁc care services that William cannot deliver by himself any longer. They are looking for support in their home or respite to give William a break. Read more: Respite – see page 104

DON 81, single, multicultural background Originally from Italy, Don lives on a pension in a rented unit and doesn’t have any children or other family nearby. He has started to struggle with his English, reverting back to Italian. He doesn’t go out much, and only interacts with his neighbor Anne, who has noticed Don is starting to struggle to look after himself. He needs some guidance about what help is available. Read more: Assessments – see page 115 Government funded supports – see page 109

DIANNE 72, single, self-funding supports Dianne lives on her own and has a daughter who lives interstate. She has a busy social life, and loves going to the theatre. One day when hanging out the washing she trips on a paver and breaks her hip. After recovery, Dianne found she still needs extra help around the home for domestic tasks. Because she’s not eligible for Government funded supports, she decides to pay for privately funded services. Read more: Domestic assistance – see page 95 Self funded supports – see page 114

GEORGE 77 year old widower, social support George’s daughter Jess lives around the corner and often visits, but George is lonely, grieving his loss and wishing to live life well. Whilst his physical care needs are not high, mentally and emotionally he is suﬀering. Jess is not sure how she can help more. George needs care services to improve his wellbeing and help him connect and build relationships with other people his age. Read more: Social support – see page 102

NORA 67, single woman, limited mobility Nora has limited mobility and struggles to get around to shops and appointments. One of her children lives close, but the rest are interstate and Nora doesn’t want to put pressure on the one child for support. Nora needs speciﬁc services to help her with transport and shopping. Read more: Meals and shopping – see page 97 Transport – see page 100

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Home Care Guide 2022

Understanding Home Care

What is home care? Over the past few years, the saying that there is ‘no place like home’ has resonated with Australia’s ageing population, giving rise to the increasingly popular support option known as home care.

support you need or have been assessed as needing. The Government recognises that older Australians prefer to stay in their own homes rather than move into residential aged care. While residential aged care is a great option for higher-level assistance, staying in the family home can be really important to the wellbeing of older Australians.

Your choice Ultimately, the decision to stay at home should be yours, and there is a wide array of services available at different levels of care that can assist you in remaining at home comfortably and safely.

ome care is fundamentally support services that can provide a certain level of assistance with a range of tasks and chores to help you remain living at home independently for as long as possible. Today, ageing in Australia comes with more individual choice and control than ever before, and with it we are seeing more older people choosing to remain at home – with a little or a lot of help.

Different options The decision by many Australians to remain at home and within their community as they age is supported through a number of initiatives, funding and programs. These can be delivered through a range of organisations, groups, and people ranging from aged care providers, local councils, not-for-profit’s, as well as community groups. Home care services can be as simple as family and friends helping

out, receiving council supports, or more intense such as accessing Government subsidised assistance through a home care provider. With all this choice, navigating what is best for you can be a challenge but it is important to remember that finding the right support to help you remain in your own home for longer can come with huge benefits. Home care is an option for people who are getting older, are chronically ill, recovering from surgery or for people living with disability, and offers a range of support in areas such as personal care, home maintenance, cooking and meal preparation, health care and transport. When accessing home care, you will stay in your own home and community, surrounded by all of your belongings and retaining the freedom to come and go as you please. It means that services or care workers will come into your home to help you out with whatever

The level of support home care services can provide ranges from a little bit of help with the weekly shopping for example, to high level assistance for several hours each day, helping you shower and get dressed, get to appointments and prepare meals, or help you access support aids like handrails. It all depends on your needs, wants and circumstances. In Australia, there are two main streams of home care – the Commonwealth Home Support Programme (CHSP) and Home Care Packages (HCPs). Both programs are subsidised by the Government and are available after assessment to see if you are eligible for support. While these are the most common home care services accessed, there are a number of other options you may want to consider if you do need some help around the house to help you live safely, comfortably and well. These include accessing self-funded or private home care services or getting help from personal networks and the community. Some people use a combination of these options to meet their needs or to assist them while they are waiting to be assessed for Government funded support or for services to become available. AgedCareGuide.com.au/home-care

Understanding Home Care

Staying home for longer Creating an environment at home where you feel safe, comfortable and supported is important to ensure you can continue to live independently in your home for as long as possible. Support network

situation with your bank, chemist, GP and other services may be beneficial as they can often tailor services to meet your needs, such as delivery of medications or home visits by your health professional.

here are people and services available, including friends, family and health professionals, who play an important role in understanding your needs and assisting you in your home as best as possible.

Safety at home

Friends and family are the first source of help for many seniors. Talk to the people close to you about what you need, and they may be able to help you personally, or point you in the direction of someone who can.

There are many steps you can take to improve the safety and accessibility of your home, from safety-proofing to prevent falls, or identifying potential hazards and preparing for emergencies.

There may be services you need to access in person, but due to transport or mobility issues, may be difficult to get to. Discussing your

These will increase your odds of being able to stay in your own environment for longer.

Admitting you need some help may be difficult, but planning ahead and taking appropriate safety measures may be the best option long-term to make sure you stay at home. If possible, involve family members or friends, as it is always handy to get another person’s opinion.

Improving accessibility There are many steps you can take to improve functionality and accessibility in and around the home, which can make a big difference when doing basic daily tasks. Many of these include modifications in the kitchen, such as: ◆ O rganising kitchen cupboards to make items within reach ◆ C learly labelling and properly storing food ◆ H aving appliances with simple push buttons, such as an oven or microwave ◆ I nvesting in modified appliances, such as an easy lift kettle ◆ W ater temperature controls to lower risk of burns Other measures may include: ◆ H aving properly labelled medication in a convenient, visible place or in blister packs ◆ R earranging furniture to clear pathways and create more space ◆ I nstalling light bulbs in darker areas, such as hallways and stairwells ◆ R eplacing current light bulbs with brighter ones, to increase visibility during the night Making these changes will help lower the risk of accidents and make for a more functional home environment.

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Home Care Guide 2022

AgedCareGuide.com.au/home-care

Understanding Home Care

emergencies and hazards, from a fall to more serious events. Being aware of emergency or evacuation information in advance for your local area will also help in times of crisis. If possible, speak with your family members or close friends about travel arrangements or meeting places in case of an evacuation in your local area. Having a kit of essential items will help you prepare in times of emergency. This may include a disaster supplies kit with items such as water, food, flashlight and first aid.

Simple modifications make a big difference

◆ Changing locks on doors if they are difficult to use

Many items throughout the home can lead to an increased risk of injury, from loose carpet to electrical cords and pet toys. Keeping pathways clear and free from clutter, as well as cleaning up any unnecessary items in rooms that may be obstructive, will help lower this risk.

◆ Installing safety screens to improve security and airflow

Modifying parts of your home can increase mobility and functionality and even small modifications can make a big difference. These may include: ◆ I nstalling grab bars and handrails in the shower, toilet and staircase ◆ P utting down non-slip mats on slippery floor surfaces such as in the bathroom, toilet and kitchen ◆ Putting a suitable chair or stool in the shower if you’re finding it difficult to stand ◆ I nstalling a hand-held shower head for added convenience ◆ C hanging the position of light switches to increase visibility and accessibility

Home Care Guide 2022

However, it is important to only access these modifications following a consult with your doctor or health specialist, as relying on these devices too early can negatively impact your long term mobility.

Preparing for emergencies It’s not everyday that we think about preparing for emergencies but it’s important to be prepared if something unexpected happens. Whether it is a sudden illness or an unexpected event, such as loss of power or catastrophic weather like a flood or bushfire threatening your home. Make sure you have a contact list of family members, health professionals and emergency numbers easily accessible, as well as any medications you’re taking and an overview of your medical history. Store this information somewhere central and visible such as on the fridge or next to the phone. This will be useful across all types of

If you have medications that you are required to take, having a supply in a bag or re-sealable container will make it an easy item to grab. Keep in mind that the type of emergencies you may need to prepare for vary depending on where you live.

Home safety assessment Making your home a safe place and removing any hazards is important, but if you are not sure where to start or are not up to the task make sure you ask for help. You may wish to get a home safety assessment done by a health care professional, such as an occupational therapist or a registered nurse. Assessments may involve the Home Falls and Accidents Screening Tool (HomeFAST) to measure falls risk for older people in their home. This involves looking at passageways, floor surfaces, lighting, accessibility to bathroom and kitchen items, steps and footwear. You can use the tool yourself to help gauge the risks in your own home environment or for a loved one. Find out more at stopfallsathome.com.au.

Technology There are a number of gadgets, devices and technologies that can help older Australians keep their independence and make life much simpler around the home.

Understanding Home Care

These devices are especially handy for people who live alone or go long periods without social interaction. Many systems come with a help button that can be carried with you at all times, with some offering mobile and GPS tracking solutions as well. Smartwatches can also offer similar safety functions, having the potential to help the elderly in their daily life in a variety of different ways. From instant calls and messaging, to an abundance of smartphone applications that can help with things such as medication reminders, cognitive stimulation through brain games, and GPS tracking.

Doing it Gwen’s way Gwen Lambert’s home is like a miniature production factory. She’s knitted more than 100 beanies for premature babies that she’s stockpiling to be distributed over winter and produces dozens of bottles of onion jam and pineapple pickles, which are “world famous in Mildura”. And the 80-year-old wouldn’t have it any other way. She’s never happier than when whipping up her relishes made from a century-old family recipe for friends and family, many of whom simply can’t imagine burgers or cheese sandwiches minus the famous Gwen-magic. Thanks to a Home Care Package through Uniting AgeWell, she’s delighted to be able to continue living in her beloved Mildura family home with her two high-maintenance hounds who redefine the label of ‘fussy eaters’.

Other gadgets that have hit the market that may be beneficial to older Australians in their home are assistive technologies, which have voice-activated functions to control devices around the home, such as your TV, radio, lights and air conditioner, as well as being able to answer questions, read the daily news, tell you the weather, play music and set daily routines.

Scams It’s also important to be aware of hazards that lay outside of your home, such as risks with online and phone security. Scams are prominent online, with websites and emails pretending to be legitimate companies requesting your personal details.

contact any businesses you are associated with and report any scams you come across, for your safety and for others. There also may be times when strangers ring your doorbell. While it may simply be the postman, a friendly neighbour or organisation selling goods and services, it can be someone who means you harm or is dangerous. If you feel uncomfortable answering the door, look out your window to see if you know the person or if they are in a company uniform, ask the person what they are there for, have a safety screen door you can lock installed, or simply ignore it. If you ever feel in danger or threatened call the police.

It’s good to be wary of any phone calls or emails that seem random or request a lot of your personal information. If you are unsure,

Initially, Gwen started on a level two Home Care Package receiving help around the house and garden. However, the arthritis in her back, arms and hands were growing increasingly painful. Gwen explains, “I try to knit as much as I can to keep my fingers agile, but my back hurts and I can’t stay on my feet for too long before I need to sit down and rest.” Working together with her Uniting AgeWell care advisor to notify My Aged Care of her higher care needs, Gwen was able to be re-assessed and move up to a level 3 package. Gwen believes physiotherapy, podiatry and Meals on Wheels services will go a long way to helping her live her best life at home. There is also a range of mobility aids that can be accessed through her Home Care Package that can help her with her mobility and getting around her home, like walkers, adaptable chairs and beds. The services provided by the not-forprofit aged care provider are based

CASE STUDY

These might include safety devices or personal alert systems that enable people to call for help in an emergency, whether that is due to illness, a fall, hazard or any event that requires a response.

Gwen Lambert puts her knitting skills to good use. Source: Supplied

on research and innovative digital and technical solutions to improve the lives of residents and clients like Gwen. “Uniting AgeWell is very good. They are so helpful and always go the extra mile,” says Gwen. She is also relieved to know there will always be a continuum of care provided to her through other aged care options like respite care, independent retirement villages and aged care homes in the future. Many of Uniting AgeWell’s aged care facilities take pets, so if Gwen chooses to move in, her fussy dogs can join her. Case study provided by Uniting AgeWell AgedCareGuide.com.au/home-care

Understanding Home Care

When should I consider help? Many people don’t think about home care until a crisis hits, leaving the family scrambling to make arrangements when emotions are at an all-time high. This often means needs aren’t thoroughly assessed and decisions have to be made quickly. Getting some extra help doesn’t mean you have to give up your freedom and can’t live an independent or active life. It’s never too early to start the conversation about home care so you and your loved ones are prepared, understand your needs and know what supports are available. Starting home care sooner makes living at home easier and sometimes a little bit of help will mean you can actually remain independent and in your own home for longer while enjoying the things you love. Getting someone in to help with physically demanding jobs such as weeding and pruning your garden, doesn’t mean you’re admitting you can’t look after the garden anymore. It simply enables you to enjoy your garden without having to do the ‘heavy’ stuff. While there is no need to wait for a physical illness or health scare to start accessing home care, there are many signs or ‘trigger events’ that could signal a need for help. Some immediate signs could be:  Loss of driver’s license  A fall resulting in reduced mobility  A hospital stay or procedure that results in the need for temporary care  New fear of being left alone  Decline in general health  F orgetting where you are or how to get back home  F amily or friends moving away and no one around to help you.

Home Care Guide 2022

In other cases, the need for support happens more gradually. You may notice subtle changes such as:  S imple daily jobs such as doing laundry and preparing meals start to feel overwhelming and hard to do  Lack of personal grooming  Y our living space is becoming messier than usual  F orgetfulness, for example missing meals, medication times and appointments or forgetting to pay bills  D ecreased attention to food safety i.e. using foods beyond expiry dates

 A voiding social events or contact with others  F amily and friends spending more time helping you with everyday tasks. There is no shame in admitting that you need some help to remain living in your own home. If you are finding day-to-day tasks harder to do by yourself or see a loved one having a hard time looking after themselves or their home, it may be time to consider your support options.

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Life starts at Thornton Park “I bought a lifestyle but the sense of belonging is priceless.” – Sue, Resident

Sue moved into Thornton Park Retirement Village for a low‑maintenance lifestyle, a comfortable home and friendly neighbours. “I was living in Glenmore Park at the time, and even though I have a lot of friends, living on my own was lonely. I looked at a few places before I came here, just to check out my options – but everything else was just like big blocks of units. The apartments here are so nice – very spacious. It’s an incredible location – an 8 minute walk to the plaza. “The main benefit for me has been the interaction. Whenever I go for a walk, there’s always someone to stop and have a chat with, or have a coffee. There’s a coffee shop here and it’s just lovely. When I lived on my own I was much more isolated. My kids said, ‘Mum, you’re buying the lifestyle’ – and I’m so pleased I did. Every time I walk inside my apartment I think to myself, ‘I love my home.’ It’s such a nice feeling. “I really did the right thing at the right time. Friends all around me, a caring community and a convenient location. I couldn’t ask for anything more.” If you’ve ever thought about retirement living, don’t hesitate to contact us for an information pack and to book your obligation-free tour. It just might be the best thing you ever do.

1800 860 502 thorntonpark.com.au You may have to pay a departure fee when you leave this village.

Care At Home

Community support If you need some support at home, whether it’s someone to help you do the shopping, prepare meals or give you a ride to an appointment, a good starting point is to check out what’s available in your local community.

elp may be available around the corner, through family and friends or from a neighbour who can help you mow your lawns or run errands. There are a number of community services available to help with basic daily tasks, including support with shopping, preparing and cooking meals, transport, home and garden maintenance or personal or domestic assistance. There are also respite services available for you and your carer so they can have a temporary break from their caring role. Community groups can help keep you socially active and connected within your community, reducing

Home Care Guide 2022

the risk of social isolation. Finding like-minded people and connecting through shared experiences is pivotal to maximising emotional and mental wellbeing, which is important as we reach our later years. In this section you can read about getting help with meals and shopping, personal and domestic assistance and learn about different transport options to help you get around.

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There are a number of community services available to help with basic daily tasks in or around your home

Care At Home

Family and friends At some time or another in our lives, we all rely on the support of our loved ones – be that family, friends or our neighbours.

his support is often delivered informally – meaning that it is simply help offered by the family, asked for by you or organised between everyone to lend a ‘helping hand’ to you with your day‑to‑day tasks.

 T ransport and companionship to medical appointments

Some of the support you may receive through your family, friends and neighbours can include:

 A ssistance around the home such as cleaning, washing and gardening

 Shopping and meal preparation  Running errands to places like the bank or pharmacy  D ay trips and outings such as community group activities or family events

 Collecting mail and deliveries  Taking out/bringing in the bins each week  Socialisation  Monitoring health and wellbeing

Friends and family At Christmas, Maggie noticed that her 71-year-old uncle, John, had begun losing weight and wasn’t washing his clothes.

Level 4 Home Care Package, which provides him with personal care assistance, transport, meals and social support.

Seeing these small but important changes in her uncle made Maggie realise she needed to step in and provide day to day help to her uncle.

Maggie took on the role of John’s primary contact for bills and accounts.

An eye test revealed that John was nearly blind in one eye and only had 30 percent vision in the other eye due to cataracts. “Because he is a very private person, we had no idea he was struggling with his vision and daily tasks at home. He has emphysema and swallowing difficulties as well,” explains Maggie. To make sure John was getting the care he needed, Maggie assisted him in applying for a

Because of his wishes for living at home but need for care, Maggie was able to get all the supports John needed to remain living in his own home independently. Knowing and understanding what John wanted and needed from his care and support helped Maggie to support John in making the most of his Home Care Package. “He lives over an hour away but I try to get there at least once a month, just so that I can touch base with him and see what’s

Depending on the relationship dynamics and the level of support you need, your family and friends may provide you with more intense or ‘high‑level’ support. However, it is important for both you and them to know when it is time to look into accessing alternative supports that will better assist you to remain at home independently and to reduce the impact your care needs have on your loved ones.

CASE STUDY happening and make sure he’s up to date with his paperwork,” explains Maggie. “My younger sister also goes out to spend time with him and take him to the football club to see everyone there, as it’s a huge part of his life.” With the Government funded support in place, Maggie is able to balance her caring responsibilities effectively and still has plenty of time to communicate with the carers and services providers if she needs to. John is happy with the caring arrangement as Maggie “gets” him and they share a lot of good banter together. “He is in a much better place now and has come ahead in leaps and bounds,” says Maggie. AgedCareGuide.com.au/home-care

Care At Home

Home and garden maintenance Owning a home often comes with a lot of pride but as you get older your home and garden may become harder to maintain.

geing and medical conditions can limit your mobility and increase your fall risk, meaning it’s often safer, quicker and easier to leave it to the experts. Accepting help with a range of jobs around the house may allow you to continue living in the comfort of your own home, while maintaining this ‘pride of place’. Whether you need your gutters cleared, your lawn mowed or minor home repairs, there are services that can help keep your home looking its best.

Who can help? Professional service providers can assist with these essential tasks or there may be volunteers within your community who can perform these jobs. Your council may be able

to assist by suggesting businesses or volunteers in your area who can offer you these services. If you’ve been assessed or approved for a Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) you can request home and/or garden maintenance as part of your support plan. Otherwise, home and garden maintenance services like Jim’s Mowing or V.I.P. Australia can visit your house as required to keep your garden tidy. Home maintenance services include: ◆ Gutter cleaning ◆ Home modification installations, including handrails in the bathroom and toilet ◆ Permanent or temporary ramps outside or inside the home ◆ Step modifications ◆ H andyman work including fixing or replacing tap washers, repairing doors and cupboards, minor general, plumbing and electrical repairs such as changing light bulbs ◆ I nstallation and maintenance of smoke alarms ◆ Pest control ◆ Fixing fences and gates Gardening services include: ◆ Lawn mowing and hedging ◆ Weeding and pruning ◆ Watering and fertilising ◆ Pressure washing outdoor areas ◆ Window washing

Home Care Guide 2022

Sometimes a little assistance is all you need, allowing you to stay independent and enjoy other activities.

Peace of mind A good service provider will help you keep your house and garden in tip-top shape so you can stay living in your home for longer. Generally, people like to maintain their own homes to a certain degree but may not be able to keep up with all the gardening or household cleaning like they previously could. If you are a little unsure about having someone you don’t know assist around the home, you can enquire with a provider about their insurance cover and whether they are police-checked. You can even ask to meet with staff members beforehand to get to know them. This may not be mandatory protocol for every business, but it can give you peace of mind that you and your home will be safe and in good hands. The other great thing about handing over the house and garden chores is that you now have more time to focus on things you enjoy spending time on, like catching up with friends and family, having ‘me time’, or getting back into your hobbies. Usually, leisure activities and hobbies are the first to be sacrificed because you have to do household tasks. You can find providers delivering home and garden maintenance services in your State or Territory in the Resources section starting on page 121 or search AgedCareGuide.com.au/ home-care.

Care At Home

Personal and domestic assistance As you age, it may become harder to look after yourself or stay on top of housework. To help you maintain your health and dignity or live comfortably and safely, respectful and qualified carers can come to your house to assist you.

ccepting that you need help in performing these tasks can be hard and sometimes people think it is a sign that you’re losing your independence. But, being supported by carers as you age in your home allows you to continue to enjoy the lifestyle you want and manage your health from home.

Personal assistance Personal care tasks can include:  Showering and bathing  Dressing and undressing  Grooming and shaving  Changing continence aids  A ssistance with toileting  Dental care  Repositioning bed-bound clients  A ssistance with mobility like getting out of bed and moving around the house  Eating and drinking The level of help you require will depend on your health and ability. For some people, being a standby for emergencies during the morning shower is enough, whereas, for others, they may need someone to towel them dry and help with dressing. Whether you need two hours of personal care every now and then, a few times a week, every day

or 24 hour care, you can access this support through a range of private providers or with assistance from the Government funded Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP). Depending on your own capabilities, you may receive a little or a lot of help around the home. Personal care and domestic assistance are the most common in home supports people seek. Services range from meal preparation, help with shopping or cleaning, to assistance with showering and getting dressed.

Feeling connected Some older people struggle with the feeling of personal intrusion when receiving home care. Your provider’s staff will be qualified, caring and

respectful when providing this care, and should make sure you are in a nurturing and supportive environment so you can easily accept help in your home. Staff should be making the effort to talk you through every stage and make the whole process comfortable for you. Personal care workers will not only provide you care, they will also develop a strong relationship with you. This can make the whole service experience more enjoyable and it will also help combat loneliness. Older people are more prone to feelings of loneliness, which can have a huge impact on a person’s wellbeing. A regular friendly face around the home can make you feel connected and social. AgedCareGuide.com.au/home-care

Care At Home

Additionally, having assistance around the home means you have more energy to get out and about and stay connected with your wider community network.

Domestic assistance If you need help keeping your house tidy, doing laundry, preparing food or stocking your fridge or pantry, domestic assistance can help. Reduced or limited mobility or cognitive decline can make these weekly and sometimes daily, tasks challenging. You may have a neighbour, friend or family member come in regularly to help you with these tasks or you may prefer to hire a professional service to come in at set times to do those jobs for you. Having domestic assistance as part of your CHSP or HCP will give

Home Care Guide 2022

you peace of mind knowing your house is clean and you’re able to live comfortably and safely.

a number of meals in your home, then put them in a freezer for you to eat when you want.

Domestic assistance services include:

You’ll find home care providers that offer personal or domestic assistance in your area in the Resources section starting on page 121.

 Household cleaning  Washing and ironing clothes  Grocery or retail shopping  Making beds  Preparing food Domestic assistance can be provided on a daily, weekly or fortnightly basis depending on your needs and the domestic tasks required. For example, washing clothes and grocery shopping could be undertaken once a week and household cleaning may only be needed once a fortnight. Although preparing food is typically a daily job, your support worker could prepare

Personal care workers will not only provide you care, they will also develop a strong relationship with you

Care At Home

A helping hand with meals and shopping If you have trouble getting to the local shops and carrying shopping bags or have difficulty with preparing and cooking meals and need someone to do this for you, help is available.

ooking after yourself is incredibly important, especially as we get older and good nutrition is a part of that. Getting assistance with shopping or when preparing and cooking meals can make things much easier and help you feel comfortable that you’re getting enough food and nutrients for your body. You can get assistance in: ◆ G rocery shopping, food preparation and/or cooking ◆ T ransport to and from shops ◆ Feeding ◆ Meal delivery ◆ Food subscription services ◆ Cooking programs ◆ D iet, nutrition, food storage and food safety

◆ S pecial dietary requirements for health, religious, cultural or other reasons

be handy to talk to a friend, family member or your doctor about what care you might need.

◆ Shopping for items like clothes and gifts etc.

Some meal services and supports that are available include:

If you require some ‘retail therapy’ you can get support with shopping for items other than food. For example, a support worker can assist you in going to a department store to shop for clothes or gifts or to the post office to pay your bills. This provides peace of mind and allows you to get out in the community to buy the things you need if you have limited mobility or can no longer drive yourself. Some older people are nervous shopping by themselves, so having a support worker accompany them to the shops, library or shopping centre can be a great emotional support.

Support options There are many services available that can help with meals and shopping, depending on the level of assistance you require. You may just need help getting the groceries to your door or needing help with food storage, right down to preparing, cooking and feeding of meals. It may

◆ C lick

and collect

Click and collect has become a popular way to do grocery shopping, with the convenience of shopping online, getting your groceries packed by a personal shopper and ready for collection. This service is usually free, with the possibility of same day collection from a supermarket location of your choice if you order online before a certain time. Select locations also offer a drive through option to pick up your groceries or delivery to your car. Some supermarkets also allow you to leave the personal shopper notes, such as how ripe you would like your fruit and vegetables to be. ◆ Grocery

delivery services

Some supermarkets provide home delivery if transport is an issue or you would like the convenience of your groceries delivered to your door. Ordering online can be easy and convenient, with the ability to select the exact items you need, different delivery time slots and various payment options. AgedCareGuide.com.au/home-care

Care At Home

The delivery fee may differ depending on the time slot you select, and often is free if over a certain amount is spent. There are also private companies and smaller supermarket stores that provide delivery options. ◆ Food

subscription services

If you enjoy cooking, but don’t want to think about planning what to eat, food subscription services can be a good option. They provide fresh ingredients and easy-to-follow recipes to your home so you can enjoy cooking without the hassle. The benefits of these services include convenience, saving time deciding what to cook, minimal food waste and portion control. ◆ Prepared

meal deliveries

There are organisations, such as Meals on Wheels, that provide readymade meals to your door. This can

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be a good option for someone who doesn’t enjoy cooking or enjoys the convenience of meals made and delivered to them. Most services cater for specific cultural or dietary requirements, should you need it. There is often a social component that comes with using these services. Food delivered by Meals on Wheels, for example, is usually by volunteers who are happy to have a chat and often build relationships with regular customers, making it a pleasurable and comforting service for people who may not have a lot of social interaction. Volunteers who regularly deliver meals to the same customers are also able to monitor a person’s wellbeing in terms of appetite, hygiene, or visible signs of confusion or deterioration. You may be eligible for meal and shopping assistance through your CHSP or HCP, depending on the level of care and assistance you need.

Some supermarkets provide home delivery if you would like your groceries delivered to your door There are also private home care providers that work on a fee-forservice basis, who can assist with food services if required. Some local councils also provide meal services for older people who are unable to prepare regular meals due to injury, illness or frailty. These might include home-delivered meals or meals provided at local community centres. Check with your council to see what services are available.

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programs and resources

Many older Australians are used to cooking for a household of several people and adapting to cooking for one or two as they get older is often a big adjustment. Specific cooking programs for older Australians can help improve the quality of life for participants through basic cooking lessons, nutrition education and social engagement. Programs such as the ‘Cooking for One or Two’ classes teach students how to make easy and healthy meals for one or two people. Your local community or Council may host cooking programs or lessons. Speak to your local Council or call or visit your local library to

All hands on deck Before Barney Williams’ retirement, when his friends asked him what he was going to do in his spare time once he retires, he would normally reply that he was going to golf, see the world, and maybe do some volunteering work. However, volunteering ended up becoming a huge part of Barney’s retirement life and is something he is really passionate about. Fifteen years later he is still spending his time at the Meals on Wheels Henley/Grange branch cooking up meals for customers and leading the Committee. Barney was invited to volunteer for Meals on Wheels by a friend after he retired. Initially, he was peeling potatoes for 130 meals – which is about 13 kilograms of potato! He then moved on to cooking the sweet treats for their customers, and currently cooks either the soups or the main meals.

discuss events being held in your area and how you can get involved to help equip you with cooking skills and nutritional knowledge. The Department of Health’s Eat for Health website provides recommendations, advice and recipes to help people eat nutritious and balanced food. It is recommended older Australians enjoy exercise once a day, eat a wide variety from the five food groups and limit intake of food and drink containing added sugar and salt, fat and alcohol. The website contains recipes to suit all appetites and budgets while meeting nutrition goals. Visit eatforhealth.gov.au to download their free resources

or browse their healthy eating information to ensure your plate is packed with everything you need to support your mental and physical health as you age. Nutrition Australia has a website dedicated to providing trusted nutrition advice to the community. It offers free advice to help keep you healthy as you age such as bone health, arthritis, constipation, healthy teeth and gums. The website also includes recipes and resources that can be downloaded and printed. Visit Nutrition Australia at nutritionaustralia.org. No matter what level of help you need, there is a range of services to assist you in making convenient, healthy food choices.

The branch provides 590 freshly cooked meals, 60 special meals, and 50 frozen meals a week to their members in Henley, Grange and surrounding areas.

CASE STUDY

◆ Cooking

Barney says, “I love the people I work with at the branch, they are friends. I love the conversation as we discuss life. I love the banter between us. We have both Crows and Power supporters . . . say no more! “I enjoy the mental task of getting the timing right for the cooking. Roast spuds take longer than roast carrots which take longer than roast pumpkin. We are not trained cooks nor chefs, just home cooks who can follow a recipe.” Barney is also all hands on deck on the Committee of the Henley/Grange branch and helps in the general running of the organisation. Volunteering at Meals on Wheels involves a lot more than just cooking and delivering meals, it also includes tasks like ordering food, condiments and packaging; paying bills and managing financial matters, and coordinating volunteers so there are

Barney Williams has found volunteering very rewarding in his retirement. Source: Supplied

enough cooks, drivers and deliverers each day. “We have a committee, of which I am the Chairperson. We meet every two months and discuss issues to ensure the Branch runs smoothly,” says Barney. “I am in awe of the generosity of people that give of their time to volunteer, anywhere, any organisation. Meals on Wheels shows the good side of humanity.” Case study supplied by Meals on Wheels South Australia AgedCareGuide.com.au/home-care

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Transport options Having free, inexpensive or subsidised transport options available is important in maintaining your independence, remaining socially active and reducing social isolation as you age.

hinking ahead and being aware of these options can give you peace of mind when deciding how to get to the shops, a social event or your next medical appointment. If you are still able to drive a car, there are also many things to consider to ensure the safety of you and others on the road.

Driving Having the ability to drive a car is an important component for many people in keeping their independence. However, as you get older there are special licencing requirements, which may involve annual medical check-ups, completing driving assessments or renewing your licence more frequently. These often vary depending on what State or Territory you live in. Contact the Department of Transport in your State or Territory to find out what rules apply. As you age you may experience vision changes, impairments in your decision making skills and slower reaction times which can put others in danger on the road. If you experience symptoms that can affect your driving ability or no longer feel safe or comfortable operating a motor vehicle, have a chat to your doctor and family to decide whether it is time to surrender your licence. If you are still able to drive but have a disability or a mobility impairment and require a mobility aid such as a

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walking frame, crutches, scooter or wheelchair, you may be eligible for a disability parking permit. Disability parking is often closest to the entrance and exit of buildings, making it easier to get around. You must display your permit on the rear view mirror of your car if you park in a disability parking space. There may be a small fee involved in obtaining an Australian Disability Parking Permit and you must be assessed by your doctor or specialist to prove you require a permit. Each State and Territory may have different eligibility criteria around permit parking so it is important to check the rules that apply based on where you live.

Public Transport Getting from one place to another on public transport is a common choice for older people. Most public transport services, including buses, trains, trams and ferries are accessible for people with limited mobility. Low floors and ramps allow easy, safe entry and exit of vehicles. There are also allocated spaces for wheelchairs and mobility scooters. The Australian Government issues the Pensioner Concession Card to eligible Australians over 60 which offers a range of benefits including subsidised public transport fees. Some States and Territories even offer pensioners free travel at certain times.

Alternative transport options While transport can be provided through Government funded support, there are transport options available through local councils, community transport providers and private businesses if you are unable to drive or access public transport.  L ocal

councils and community groups

Many councils and community organisations provide a variety of transport options such as: ● S hopping transport, which may offer a group bus service that allows you and others to do your weekly shopping; ● S ocial transport, which provides transport for groups to attend social events or activities such as going to the movies or sightseeing; ● P ersonal transport, which offers individual transport to the hospital, medical appointments or personal social visits to family and friends. Throughout Australia, there is a wide range of not-for-profit, charity, religious, cultural and community groups providing free or low cost transport assistance for older people. As well as local organisations providing services, such as your local church, Rotary or Kiwanis,

There are a range of transport options if you are unable to drive or access public transport

Care At Home

many States and Territories have their own initiatives such as the Community Transport Program in New South Wales and the Queensland Government’s Community Transport Scheme. St John Community Transport Service operates on a national level. Many of these schemes are Government subsidised and staffed by volunteer drivers, however, you may have to pay a small contribution towards the scheme. Your local council will be able to suggest community organisations in your area who offer these transport services to the community or offer community buses and personal transport. Council community buses usually operate on a weekly basis with many offering the convenience of door-to-door pickup and drop‑off. As well as taking residents to shopping centres, many council run community buses visit other services and activities, such as libraries and senior’s clubs and groups. You will need to pay a fee for using the community bus which may vary depending on where it is going. Personal transport allows you to get to medical, wellbeing and other essential appointments if you are no longer able to drive. Council transport programs are generally organised by a council paid coordinator, with the driving service provided by volunteers. In some cases, the council will approve certain contractors or taxi companies to carry out the service. There is usually a minimum charge for the service, and fees may vary depending on the distance you are travelling and whether you require a return journey. Councils provide various transport services, so it’s best to check with them about what services are available to you in your community.

 T ransport

as part of your package

To receive transport as part of your Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) you must first be assessed by an Aged Care Assessment Team or Service (ACAT/S). If you need someone to take you to your appointments, daily errands and social activities, make sure you tell the person assessing you how often you need to leave the house for these appointments. For example, you may need a lift to the local RSL for ‘games night’ once a month. Once approved someone will come to your house at agreed times and ensure you get to your activities safely.  P rivate

services

Private car services are also available depending on your needs for transport, which may offer a more personal and professional travel service. Many businesses have drivers who are trained in mobility assistance and may offer additional services, such as accompanying clients in and out of appointments, shopping trips and other reasons for transport. Private transport businesses can provide once off or ongoing services. Most private home care providers offer personal transport services,

which can help with transport to and from various appointments and outings. Services are usually provided by support workers on a temporary or ongoing basis and are tailored depending on your needs and circumstance.  T axi

Subsidy Scheme

All State and Territory Governments have a scheme designed to provide financial assistance to older people who may have a disability or medical condition that prevents them from using public or community transport. To apply for the Taxi Transport Subsidy Scheme (TTSS) or Taxi Subsidy Scheme (TSS), you must be a permanent resident of Australia who resides in that State or Territory, have a severe or permanent disability, such as limited mobility and not be a member of other Taxi Subsidy Schemes in another State or Territory. The TTSS provides eligible people with a booklet of dockets that can be used to subsidise up to a certain percentage of total taxi fares, with a maximum subsidy per trip.

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Social support Staying connected and engaged to your social networks and community is an integral part of your health and wellbeing as you age.

ou can access social support through the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP). This could simply be a visit from your support worker for a cup of tea and a chat, getting out in your community together or attending community based social activities with other older people in your area. There are a number of social support initiatives and programs across the country helping people like you stay connected to friends, family and your community.

Connecting online Be Connected is an Australian wide initiative helping Australians learn to connect with others digitally. The movement provides free courses to teach people how to use a range of technologies including Apple and Android products.

Through Be Connected you can engage with family and friends online, find new friends, keep up‑to‑date with what’s happening in the world and your community and learn how to safely and securely buy and sell items online. If you benefit from in-person support, the Be Connected network offers community partners who can visit your home to help you develop your digital skills and build confidence. To find out more about Be Connected this initiative call 1300 795 897 or visit beconnected.esafety.gov.au.

Community Visitors Scheme You may need a little help to stay connected to your community, which is where the Community Visitors Scheme can assist. It is an

Australian Government initiative delivered under the Commonwealth Home Support Programme (CHSP). It organises volunteers for home visits to older people who are at risk of loneliness or social isolation. These volunteers can offer conversation and friendship, often through shared language or cultural backgrounds or life experiences. The Community Visitors Scheme is run by specific organisations who will make sure your volunteer is a good match, so make sure you include information about any special needs or circumstances. Volunteers are assigned based on urgency and suitability, not length of waiting time. For more information on the Community Visitors Scheme call My Aged Care on 1800 200 422 or visit myagedcare.gov.au .

Social clubs and activities Your council and community groups or organisations may host a range of social activities and clubs which help you stay engaged and connected with your community. Joining a club will help you find a purpose, meet new people and you’ll have something to look forward to. These could include:  Reading  Arts and crafts  Dancing  Board games  Exercise and walking  Music  Cooking  Outdoor activities  H obby collecting (such as antiques or other items)

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Getting involved in social clubs, activities or groups have a range of benefits including improving cognitive function, maintaining or improving physical health, preventing depression, increasing immune system functioning, better sleep and can even lead to a longer life. You can chat with your local council to find social clubs activities near you or speak to your support worker or coordinator of your Home Care Package about getting involved in social classes or classes in your community.

Men’s sheds Men are more inclined to experience isolation, loneliness and depression as they age. We know the vital role social engagement and networks play throughout our lives and this is particularly important as you get older.

Men’s sheds are a great place where men from all walks of life can come together to chat and enjoy each other’s company. The sheds provide a safe, positive and busy environment without the pressure. According to the Australian Men’s Shed Association, “Men can just come and have a yarn and a cuppa if that is all they’re looking for.” Men’s sheds play an invaluable role in opening up the conversation of men’s emotions and health and wellbeing, particularly mental health. Funded by the Department of Health, the Australian Men’s Shed Association provides practical support to men’s sheds and deliver a wide range of services to improve the health and wellbeing of members and reduce the number of men who are at risk from preventable health issues that may arise from isolation.

Getting involved with social clubs, activities or groups has a range of health benefits. The Association has collaborated with National, State, Territory and community services such as beyondblue, Heart Foundation, Department of Veterans’ Affairs and Cancer Council to develop and deliver a range of resources and national initiatives.

Help at home so you can do more of what you love! Our Wendy’s Home Care team can provide you with reliable support to give you a helping hand and peace of mind. We provide practical, at-home daily living support tailored to you so you can live life to the fullest. We’ve been proudly servicing the Blue Mountains, Western Sydney, Hills and Nepean regions since 1995. Contact our friendly team today to discuss how we can help you live independently.

Home Care Packages

Phone: 02 4587 5999

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Often bonding over common interests or life experiences, many men thrive on the mateship formed at men’s sheds. To find a men’s shed near you, call the Australian Men’s Shed Association on 1300 550 009 or visit mensshed.org/find-a-shed.

Volunteering Volunteering is a great way to stay active and connected to your community, while also helping other people.

According to statistics from Volunteering Australia, older Australians aged over 65 years old contribute the most volunteering hours compared to other age groups, totalling on average, 104 hours per year. With more than 600,000 not-forprofit organisations across the country relying on the generous support of volunteers, lending your time and skills benefits both you and the organisation you volunteer for. There are lots of organisations you can volunteer for that align with your hobbies or interests including arts or heritage, education and training, animal welfare, emergency services, environment, health, parenting, children and youth, religious and sports and recreation. You could clean up litter and rubbish in your local community, spend time at a local animal shelter helping feed and walk dogs, volunteer at the library or put your green thumb to use in the community garden. Volunteering has a range of health benefits too, with the activity helping

Volunteering is a great way to stay active and connected to your community, while also helping other people to provide purpose, a sense of selfworth and social enrichment. Just a few hours of volunteer work on a regular basis can make a significant difference to your happiness and mood and is associated with improved mental health. You can speak to your local council about what volunteering opportunities may be available. Volunteering Australia can also point you in the right direction, connecting you to volunteering opportunities in your community. Call 02 6251 4060 or visit volunteeringaustralia.org for more information.

Respite, a well-earned rest Sometimes you or your carer need to take a break or require extra care and support, which is where respite can help.

or example, if you have a fall, don’t feel comfortable being alone in your home and need support and assistance nearby, going into respite is a good option until you feel safe and strong enough to come home.

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For carers, respite can simply be a break away from the caring role that offers an opportunity for both you as the carer and the loved one that you care for, time to refresh or tackle the other tasks in life. With services in the home, in the community or in a residential care setting, there are a number of readily accessible respite options for you to explore. It is an excellent chance to take some time out and provides opportunities to meet new people and experience new things. Ranging from a few hours, a full day, overnight, or even a few weeks, respite can be provided

in an informal setting by family and friends, or formally through service providers either in an aged care home or in your own home and community.

Respite options Accommodation and services offered through Government funded programs in the community and residential respite include: ◆ D ay care centres for half or full day respite ◆ I n home respite services for overnight, home and personal care services

Care At Home

◆ A ctivity programs and social outings in groups or one-on-one ◆ A break away from home with a support worker ◆ R espite for carers of people with dementia and challenging behaviours ◆ R espite in an aged care home or overnight in a community setting ◆ R espite for employed carers and for carers seeking to return to work Centre Based Respite Care (CBRC) is another form of respite offering individualised social and recreational activities to individuals and their carers. Day programs in the form of excursions, outdoor or indoor

Respite is an excellent chance to take some time out and experience new things activities, or holiday programs are also available through CBRC. To access services in a CBRC, a client assessment will be made by trained respite workers who will develop individualised needs based programs with you as a way of enhancing your quality of life.

All of the centres are staffed by qualified coordinators and experienced CBRC community workers. If you’d prefer to stay in your home while your carer takes a break, a support worker can come to your home instead and provide in home support.

Accessing respite All respite services can be accessed on a planned basis, with some services also available on an emergency basis. If you need respite care, contact Carer Gateway on 1800 422 737 or visit CarerGateway.gov.au to get help

Harry was a teacher for more than 40 years and for decades, he painted large canvases of the local countryside in his spare time.

She experienced a huge shift in their relationship and had difficulty dealing with that change from loving spouse to primary caregiver.

Upon his retirement, he passionately concentrated on his painting hobby and became well regarded as a talented oil painter.

Ruth engaged the assistance of homecare provider Right At Home Australia and was introduced to carer, Samantha, who took over the stressful tasks that Ruth struggled with, like bathing and toilet assistance.

Harry and his wife of 50 years, Ruth, were living the dream in retirement, until Ruth noticed there was a difference in Harry. Sometimes, Harry would sit staring at his easel for long periods of time without painting. He seemed forgetful and he didn’t have the sharp wit that made him a favourite with his students throughout his teaching career. Ruth took Harry to the doctor, who performed a series of tests and diagnosed him with dementia. From there, Harry’s cognitive function declined rapidly and Ruth struggled to keep up with the caring responsibilities and became overwhelmed with all of the duties she needed to do to help Harry.

Right At Home provided numerous services to Harry and Ruth, including light housekeeping, safety supervision, grocery shopping, cooking, bathing, personal hygiene, toilet assistance, incontinence care, and cognitive stimulation. This extra assistance provided Ruth with a much needed break from her caregiving duties, so she can have lunch with friends every week, go shopping with a friend after church, and get her hair done regularly. Ruth also has the time and peace of mind to sit quietly with Harry, hold his hand, and reminisce about their life together. This means that have

CASE STUDY

Rejuvenation through respite

more time to be together as a couple rather than in a caregiver capacity. Caring for your parent, sibling, spouse or loved one is no small feat, which is where getting help at home through an aged care provider can be helpful. Family carers have to sacrifice a lot for their role as a caregiver to ensure the one they love has everything they need, which is why carers deserve time to rest and revive their spirits. Respite care can provide that, allowing a carer relief on their mind, body and soul so they can rejuvenate and be better able to assist their older loved ones. Case study provided by Right At Home Australia

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accessing those services. They can also help you access emergency respite options. As with most aged care services, the amount of care you receive will depend on the level of your needs and the availability of respite care services.

A break for carers Statistics show that the wellbeing of carers is significantly lower than that of those not caring. So many carer support groups and the Government highlight the need for carers to remember to take the time to look after themselves. It is important to plan time away from your role as a carer. If you wish to take this break or go away on holiday, where you cannot provide support to the person you care for, you can use respite services.

Paying for respite In show of their support for unpaid carers just like you, who have a national estimated value of $60.3 billion each year, the Australian Government subsidises a range of aged care services including respite.

The Government subsidises a range of aged care services including respite Short-term and emergency respite, accessed through Carer Gateway, is funded by the Government, although there are also private providers that offer respite as part of their services. When you access respite services through Government funded programs you’re generally asked to still contribute to some of the costs. Community based respite services also charge fees according to the type of service being used and your ability to pay. What you pay as part of this contribution will be discussed and agreed upon between you and the organisation you are working with to deliver your respite services, with a set rate established prior to services starting.

If you are looking to access residential respite care within an aged care home, this option does come with a payable fee. The basic daily fee, and perhaps booking fee, will need to be covered by you, but will not require any accommodation charge, or any additional incometested fees. It is important to remember that the cost of respite care will always depend on the care provider, the length of time involved and the type of care you are seeking.

Accessing respite in your area If you’re choosing to pay for respite services yourself you don’t need a Government assessment and can contact your preferred provider to access services. Accessing respite services with Government support through the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) program will require you (and your carer) to undergo an assessment, often conducted by a Regional Assessment Service (RAS) or Aged Care Assessment Team/ Service (ACAT/S). This assessment will help to work out if you are eligible for respite services. Contact My Aged Care on 1800 200 422 to arrange a free assessment. You can contact Carer Gateway on CarerGateway.gov.au or call 1800 422 737 for advice on the types of respite and support available in your area. They may be able to help you find respite care near you that best meets the needs of you and the person you care for.

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Support Options

Support options With Australia’s growing ageing population and greater expectations of care services, there are now more support options available to you to help you to remain living at home than ever before.

n addition to the informal support from family and friends or community assistance, there are home care providers who provide formal support services. There is a large number of forprofit and not-for-profit providers who can deliver support to older Australians in their own home. These range from small and community organisations, to larger national operators. These services – ranging from entry level right through to intermediate and high level support – can help you at home through almost any stage of life with the delivery of services such as gardening, personal care, nursing, shopping,

It is important to know what supports will best suit your needs now and into the future

domestic assistance and even more specialised care such as dementia support and palliative care at home. Depending on your situation you may be able to access these services through a Government funded home support program or choose to use a private home care provider. With all this variety and so many options available to you – depending on your situation, finances, location and needs – it is important to be aware of just what is out there and to know what supports will best suit your needs now and into the future, as well as how to go about accessing them, and with what help. In this section we explain a range of different support options including community supports, council services, Government funded initiatives and privately funded care options. to read more

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Support Options

Council services Depending on where you live, your local council can provide a range of supports to help you live more independently and engage with your community.

ome councils are approved providers to deliver the Government funded Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) services. They also run services, activities and events for local senior residents outside of Government funded supports. Federal and State Governments often delegate critical service delivery, like home care services, to local councils. In many cases, councils are the first point of contact for older members in the community, even more so in rural and regional areas. Councils have a strong connection with their local community and providing basic home care supports is one way they do this.

Services run by local councils can include:  F ree

community buses or subsidised transport

Many Councils offer free or low-cost taxi trips for seniors and their carers around the community including to local shopping centres.  M en’s

sheds

Men’s sheds are places where men, young and old, can work on projects, such as fixing or building furniture, at their own pace in their own time, while enjoying a cup of tea and a chat with other men in the community. They aim to improve health and wellbeing of men by providing a friendly and inviting space for them to connect with others.

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 C lubs Local Senior Citizens and Probus clubs provide a relaxed environment where retirees and older residents can enjoy the company of others and participate in a range of social activities. Similarly, Rotary and Lions Clubs can be a great way of meeting new people and becoming more involved in your community. Contact your local council to find your closest club.

Councils recognise that they are often the first point of contact for older members of the community  F ood

services

While many councils provide Meals on Wheels services under Government funded programs, some council also have their own food or meal services. They may offer weekly Centre Based Meal Programs, aimed to provide isolated elderly residents the opportunity to have a healthy, low-cost meal while interacting with other members of the community. The Council may also provide free transport to and from the program.

Some Councils provide a weekly, fortnightly or monthly shopping list services for older people, where staff will take your shopping order, purchase the goods for you and deliver the items to your home for a small fee.  C ommunity

activities

Councils are a great first point of contact if you are looking to be more involved in your community, meet new people or learn a new skill. Local councils hold an array of activities at community centres, such as fitness groups, bridge clubs, dance groups, computer lessons and art/ craft groups.  H ome

and mobile library services

Many local libraries in council areas operate a home delivery service or mobile library. They often work with local volunteers to provide a free delivery service to seniors who have difficulty visiting their local library. Items are selected to meet each customer’s individual needs and delivered directly to their door. Mobile libraries visit residents in their local area. Generally a bus will drive around the council on a roster to be at set locations on specific days allowing residents to borrow library items close to home.  G eneral

services

Some councils provides services to help make day-to-day living that little bit easier. They may offer assisted household bin services to help residents who are unable to physically move their bins to and from the kerbside. Some Councils have set up a network of designated, free to use power points for people to safely recharge the battery of their electric mobility device. Services like the above may differ from council to council, so get in touch with yours to see what services are available to you.

Support Options

Government funded supports The desire of many older Australians to remain independent and continue to have choice and control has driven much of the Government’s home and aged care reforms of recent years.

hrough its Commonwealth Home Support Programme (CHSP) and Home Care Packages (HCP) program, the Government supports seniors to stay in their community for longer and help them to live independently for as long as possible in their own home.

However, after six months, you decided you’d also like to allocate some of your funding to gardening and home maintenance services. The CDC model gives you the ability to discuss these options with your current provider, or find another provider to deliver this as part of your HCP.

The supports you will be able to access vary, depending on your needs and circumstances. Assistance is available across a range of levels, from basic supports under CHSP to more intensive support with HCP.

Under the model, all funding is allocated directly to you, the consumer, rather than the service provider. This makes it easier to change providers if you wish.

Choice and control Known as the Consumer Directed Care (CDC) model you or your loved one now have more choice and control over who delivers the care you have been approved for.

This doesn’t mean the money will go into your bank account. The Government funding is still paid to an approved provider for them to pay carers and other bills. It simply means the packages are portable and if you decide to change providers, any unspent funds will move with you.

The supports you will be able to access vary, depending on your needs and circumstances So if you or your loved one move to a different area that your current provider doesn’t service, or if you’re not happy with your provider, you will also be able to take your HCP with you and choose a new local provider.

CDC means having the choice to:  H ave more say in the care and services you access, how it is delivered and by whom  D evelop your own care plan with your service provider  D etermine how much involvement you want in managing your HCP  H ave more understanding about how your HCP is funded and how these funds will be spent  M onitor your HCP to determine whether it still meets your care needs For example, you have been approved for a Level 2 HCP and would like to receive personal care and meal preparation assistance. AgedCareGuide.com.au/home-care

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Commonwealth Home Support Programme Not everyone accessing home care requires high-level support, some people may simply need some help with challenging chores – like gardening, or keeping on top of the vacuuming and washing.

f this sounds like you, you may be best suited to home care supports offered through the Government’s entry level Commonwealth Home Support Programme (CHSP). The CHSP is a national program, meaning it is available in all States and Territories. The services offered as part of CHSP are there to support you if you are mostly able to care for yourself but need some help with certain small jobs. It is also a great option if you are experiencing a setback and need short-term support to help you get back on your feet. If you need support to live independently at home or remaining socially active in your community, the CHSP can be a great home care option. The CHSP aims to provide extra assistance to help you manage at home, but also provides support using a wellness approach that builds on your strength, which will both maintain your independence and develop your abilities. There is a large range of different services available that can assist you in your home. Every service you receive should benefit you positively and target your individual needs. The CHSP services you can expect to receive from providers to help you manage your day-to-day activities can include:  Transport  D omestic help such as house cleaning and laundry

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 Personal care such as help with showering, dressing and undressing  H ome maintenance such as changing light bulbs and gardening  H ome modifications such as installing a grab rail  A ids and equipment such as shower chair, raised toilet seat and mobility aids  Help with meals and/or food preparation  Nursing care and managing medications  Allied health  Social support such as accompanied activities and group excursions  Respite CHSP is usually the entry point to home care services for a lot of people and provides basic services such as help with shopping or meal preparation, keeping the house clean, and low level of personal care. CHSP services enhance the independence and wellbeing of older people who want to remain living at home and in their community for longer, but need that little bit of extra help to do that. Independence is different from person to person, which is why individualised CHSP services are tailored to your needs. This could be different forms, like in an ongoing

Services you receive should benefit you positively and target your individual needs support capacity or short term assistance for recovery after an accident or illness.

Tailored services Access to CHSP services is only available through a Government assessment to work out what services you need, and if in fact CHSP is the best fit for you. Supports offerend through CHSP are entry-level supports, and if you have more complex care needs, a Home Care Package may be better suited to you and your needs. More information on HCPs can be found on page 111 and eligibility and assessments on page 115. If you find yourself in the situation where you have an urgent need for home support services, and your safety would be at risk if those needs were not immediately met, you may be able to start receiving CHSP services before you have been assessed.

Support Options

Home Care Packages If your care needs are more than entry-level, you may be eligible for home care services and supports through one of the four available levels of Home Care Packages (HCPs).

hese packages, just like CHSP services, are available to Australians aged over 65 years, or over 50 years if you identify as Aboriginal and Torres Strait Islander, and are designed to help you be supported to remain living independently and comfortably in your own home for as long as possible. It’s important to keep in mind when looking into HCPs that access to any level of support on offer through this program requires you to have your needs assessed by an Aged Care Assessment Team/Service (ACAT/S) (see page 115) and be approved for one of the four levels of care: Level 1 – s upporting people with basic care needs

Level 2 – s upporting people with low level care needs Level 3 – s upporting people with intermediate care needs Level 4 – s upporting people with high level care needs This assessment will explore the types of care needs you may

have, and could lead to you being approved for one of the four levels of HCP on offer that is best suited to your situation now. Your HCP may include services and support with daily tasks such as: ◆ Personal services including help with personal activities and needs such as bathing, showering, toileting, dressing and undressing, mobility and communication ◆ Meal and food support to ensure your nutrition and hydration needs are met and can also include assistance with other food-related jobs like meal preparation, as well as assistance with feeding

bed rails, slide sheets and pressure‑relieving mattresses ◆ N ursing, allied health and therapy services such as speech therapy, podiatry, occupational or physiotherapy services and other clinical services, such as hearing and vision services ◆ T ransport and personal assistance includes assistance with shopping, visiting health practitioners and attending social activities ◆ H ousekeeping and gardening such as help with domestic duties like cleaning your house or support to help you maintain your garden Being approved for HCP support may come as a huge relief to you and your loved ones, but this doesn’t automatically mean you will be able to access supports and funding straight away.

◆ Continence management, these supports can range from supplying and supporting you to use continence aids and appliances ◆ Mobility and dexterity assistance which includes the access to and supported use of aids and equipment like walking frames/sticks, mechanical devices for lifting,

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HCPs are designed to help you be supported to remain living independently in your own home for as long as possible You will be placed on a waiting list with packages distributed when they become available based on priority and how long you have been waiting. Once you have been notified that a HCP is available for you, it will be up to you to find a service provider to deliver your home care services. You can read more about ‘Choosing a provider’ on page 120.

Special needs and supplements

are eligible for any of the package supplements. They must lodge an application and will manage the supplement on your behalf.

To support those with additional needs, the Government offers a range of package supplements which you may be eligible for in addition to your approved HCP.

Self-managing your Home Care Package

The Home Care Package supplements you may be able to access, depending on your eligibility and assessment, may include: ◆ T he Dementia and Cognition Supplement ◆ The Veterans’ Supplement ◆ Oxygen Supplement ◆ Enteral Feeding Supplement ◆ Viability Supplement ◆ Hardship Supplement Your chosen provider can arrange an assessment to find out if you

Community Support Inc. provides personalised and professional home care services to help you live Your Life. Your Way.

The person who knows best about you and your needs, is you! You have had complete autonomy and control over your life, so it makes sense that you might want to maintain that control by self-managing your Home Care Package. Rather than have a case manager to manage your package and handle all elements of organising your care and support, you may decide you want to manage the coordination of your supports yourself. Some people find that they have more choice and control over their HCP when they are self‑managing it.

Community Support Incorporated has been a leading provider of home care services for over 30 years across South Australia. Let us help you get on with the things you love doing. We support you at home and in the community to help you live Your Life. Your Way. To find out more, contact us today! Telephone 08 8429 1200 Email hello@csisa.org.au Or via our website csisa.org.au

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Support Options

Additionally, people who selfmanage their care are able to cut down on administration costs and case management fees they would normally have to pay and are able to put that money towards further care, more hours or extra services. When you self-manage your HCP, you get to choose your provider who hosts your package, and then pick and manage your support workers, decide when you want to receive these services and negotiate how much you pay for the provided services. Your provider is obligated to provide you with all the information you need to self-manage your HCP. This should include clear instructions on responsibilities and obligations, and support you through the selfmanaging process. When considering self-management of your package, you should consider whether you have the

capacity and support to manage it yourself. By its very nature, selfmanagement does require some involvement. In some cases, you may ask your partner or loved one to self-manage your package on your behalf. It is important to keep in mind that some providers may have policies around self-management,

so you should definitely shop around and enquire with providers about how they deal with clients who wish to self-manage their package.

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Your approved Home Care Package provider for genuine self-management. With a low package management fee of just 15%. By choosing to self-manage with HomeMade, you’ll enjoy: ▶ Decision-making power over services you choose ▶ Choose and build relationships with support workers you feel comfortable with ▶ You decide how to spend your funds, which service providers to engage and the cost that works for you For many older Australians, simply knowing who’s coming into their home each day is reason enough to self-manage.

To find out more, visit homemadesupport.com.au or simply call our friendly team on 1300 655 688.

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Support Options

Accessing self funded supports A range of home support options are funded by the Australian Government through the Commonwealth Home Support Programme (CHSP) and Home Care Package program (HCP), however, assessments and waitlists could play a part in preventing you from accessing the support you need right now.

epending on your financial situation, exploring the option of self funding home care services, also known as privately funded home care, could be a viable option in meeting your immediate short or long term care needs. If you are looking to access privately funded home care – or a ‘fee-forservice’ care option – it is important that you are aware that all service fees will be paid by you, in full, without any Government support, no matter your financial situation. The benefit to this is that you can access whatever services you want, for however long you want, whenever you want. The other big benefit is that you don’t need to meet the Government’s eligibility criteria, and there is generally a limited wait time. Privately funded supports are a great option if you: ◆ H ave been assessed and approved for Government funded support, but there is no package available and you have been placed on the waitlist ◆ H ave been found ineligible for Government subsidised services ◆ I f you have immediate short term care needs ◆ C an afford to pay for your own care needs without Government subsidy/support ◆ I f you receive Government subsidised support, but would like to top this up with additional self-funded services

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The supports you can access through privately funded home care are the same as what would be available to you through the Government’s programs including personal care, housekeeping and home maintenance, shopping and meal preparation, nursing care, transport and social support.

Do your research Often providers charge an hourly fee for their private home care services, and have no lock-in contracts to allow your care to increase or decrease at your discretion to suit you and your changing needs. While many providers offer privately funded in home care this way, it is important that you do your own research and ask any provider to explain their charges and contracts before agreeing to access their services. Some providers only accept clients approved for care by My Aged Care. A lot of people that turn to privately funded home care supports experience flexibility and continuity with the services they receive. Additionally, you are able to book home care services on short notice and there is more freedom around the services you choose. Private home care can also be a good in between intervention while waiting for other home care services, it can give you and your carers and family members peace of mind that you will be receiving care when you need it.

Some people may access private home care services to fill the gaps between waiting periods for other Government funded services Common services people privately fund include personal care, transport to and from appointments, palliative care, and interstate travel assistance.

Fill the gaps You can receive the same services that are available through Government funded home care, however, you don’t have to worry about Government funded budgets or timelines. You are also able to decide when and for how long you receive care. Some people may access private home care services to fill the gaps between waiting periods for other Government funded services. Just like Government funded home care, private home care also has a focus on Consumer Directed Care (CDC), putting more control into the hands of the consumer around the services they want to receive.

Planning and Managing Supports

Planning and managing supports With the amount of home care providers and services available, finding support that best meets your needs may be daunting at first and there is a lot of information and options out there to consider.

o help you stay home for longer and live independently, Government funded and private support is available to help you navigate your needs, goals and preferences. In this section we outline what is involved in a home support assessment, and what to do regarding any concerns you have about the support you receive, including reviewing your needs and supports. Planning ahead where possible, understanding what support is available and at what cost, will make the process and transition into home care services much easier. It is important to be aware of options available if you are on a waitlist to receive Government support or if you are considering moving into an aged care facility. Reviewing the support you receive to identify when extra support may be needed – now or in the future – will be beneficial in order to maximise your experience with home care services.

Eligibility and assessment Accessing any level of Government subsidised support – such as the Commonwealth Home Support Programme (CHSP) or Home Care Package (HCP) program requires an aged care assessment. Any form of Government subsidised home care is only available to you if you are aged over 65 years, or over

50 years if you identify as Aboriginal and Torres Strait Islander. If you are under this age, but require in home support, speak with your GP or look into alternative support options such as privately funded home care (see more on page 114). Assessments for Government supported assistance are conducted either through a Regional Assessment Service (RAS) for CHSP or an Aged Care Assessment Team/ Service (ACAT/S) for HCP supports. The first step to take, when you’re considering Government supports, is to contact the My Aged Care contact centre on 1800 200 422 to register yourself for assistance. When you call the contact centre for the first time, an operator will create a client record and ask

you a number of questions about your needs, preferences, and any services you already receive. It’s handy to have your Medicare card ready when you register. If you require an interpreter for the assessment or have any difficulties with communication, it’s important to let My Aged Care know when you speak to them to arrange the assessment. Based on this initial conversation, the operator will determine whether you need a formal assessment and, if so, organise an official aged care assessment with a RAS or ACAT/S for you. The aged care assessment is all about making sure that the service you receive is the one that is best for you and your carer’s needs. AgedCareGuide.com.au/home-care

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And helping you to live in your own home independently for as long as possible. The meetings is generally held in your own home or in hospital, by a health professional such as a doctor, nurse, social worker or health professional such as an occupational therapist, to talk with you about your needs to help determine what support option is right for you. There is no charge for the assessment and friends, family members or carers are encouraged to be involved.

Preparing for an assessment The assessment for CHSP and HCP are very similar. The assessor will ask you a number of simple questions, which will help them gauge what supports best suit your current care needs. Topics you can expect to cover during your assessment include:  Y our medical history  Y our living arrangements  Y our support network  S upports you are already receiving  C ognitive and behavioural functions and how you are going with completing daily tasks around the home  A ny health/lifestyle concerns  A ny other issues you may be concerned about Even though the assessments are relatively straightforward, some people like to be prepared, and there are a few simple things that you can do, or items you can gather, that can help make the assessment process as seamless and smooth as possible. Some ideas include:  G ather information and referrals from your GP or other health professionals

The aged care assessment is all about making sure that the service you receive is the one that is best for you  N ote any specific needs, goals or preferences you have that may help in developing an appropriate support plan  W rite down any questions you may have about services or the process While the assessment is primarily focussed on the assessor asking you questions about your life and care, it is also an opportunity for you to ask any questions that you may have such as:  W hat services are available in your area?  A re there any support services for your carer  H ow much financial assistance you can receive?  W hat are your rights and responsibilities during the assessment process?  W hat culturally appropriate services are available in your area?  W ho to contact if you have any questions after the assessment has finished? Following the assessment, the assessor will discuss with you the result of their assessment and what services and support is available in your area to help you achieve your goals and receive the care you need. While they cannot make recommendations on specific providers, they can offer advice and support in accessing care. After your assessment, you should be given a referral code that you will need in order to access the services you have been allocated once you have been approved for the CHSP or when a HCP becomes available.

Make sure you ask for the referral code if you haven’t been given one.

Home care costs Navigating home care options and costs can be confusing and overwhelming but it is important to know that you are not alone. The cost of home care can vary depending on the level of care you need, the services you want and the provider you choose. The CHSP and HCP program are subsidised by the Australian Government but you are expected to contribute to the cost of your care if you can. Any fees or charges from your provider are discussed and agreed upon before you commence services with them. If you are unable to contribute to the cost of your services due to financial hardship, there is assistance available. For more information about supplements go to page 112. Private home care providers operate on a fee‑for‑service basis and you are required to pay the full cost of your care. Home Care Package funds are administered by your service provider on your behalf. All services provided to you must be within your budget, unless additional contributions are agreed upon. It’s important to keep track of your budget and how funds are

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being spent across the services you receive. Your provider must provide monthly statements that outline charges for care and services, administrative and case management costs from your provider and any leftover balance that will be transferred over to the following month.

Care agreement Once you decide on a home care provider to deliver you services, they should document any arrangements made with you through a Home Care Agreement. The Home Care Agreement is a legal document between you and your provider that outlines what you should expect from the care they have agreed to deliver. Part of the Home Care Agreement is your care plan. This should detail the types of services you will receive, who will provide these services and when, where these services will be provided, as well as any individual goals you would like to achieve. Your service provider will work with you to create a care plan that best meets your needs and circumstances. Your agreement should also include any conditions for terminating services with the provider, such as exit fees and notice periods.

Who can help?

Financial consultants

As well as relying on family or friends as a support to help you make decisions like who should deliver your care, and how you will fund any assistance, it can also be handy to know that there are a number of professional services available who can give specialist advice.

Finances can get a bit tricky at the best of times, let alone when trying to manage it around your care. Which is why, when it comes to figuring out your home care finances, it is important to know that if you need them, professionals are there ready and willing to lend a hand.

While these services do come with a fee, they can be a lifesaver for some – helping to reduce stress, streamlining the process, doing all the running around and taking care of all of the paperwork and documentation.

A financial consultant will be able to help you know what costs you will need to cover and manage your home care funds, including the account that any Government funding will go into and how that money is spent.

Placement consultants Placement consultants can assist you and your family in making the right aged care decisions for you. A consultant can guide you through the process, costs, options, and identify appropriate quality care. Consultants cover a wide range of roles and responsibilities on your behalf. They will consider individual preferences, like medical, cultural, religious or family needs, when finding a home care provider. Visit AgedCareGuide.com.au or call 08 8121 3715 to get help from a professional placement consultant to find suitable home care options near you.

Visit AgedCareGuide.com.au for more detailed information or to find a financial consultant who can help you.

Case management A case manager can help identify and implement health and social care services to optimise your health, quality of life and active participation in the community with a short or long term focus. Case managers work in partnership with you, your carer and family, as well as other service providers to develop and implement individualised care plans and strategies best suited to your needs and goals. If you are eligible for a Government funded care package, case managers are often assigned through your service provider as part of your Home Care Package or home care services. However, if you have complex and multiple needs and you’re looking at different care options, or you would prefer not to use a Government funded package, you may choose to use the services of a private case manager. Visit AgedCareGuide.com.au for more detailed information or to find a case manager who can help you manage your supports.

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Priority and waitlists With more Australians choosing to age at home over recent years, the demand for Home Care Packages (HCP) has increased, which means that while you may have been assessed and approved for a package, you may still need to wait to access it.

ll Government funded HCPs are managed through a national Government funded pool – meaning that once approved you will be placed in a ‘queue’ based on priority of personal needs and circumstances, as well as the time you have been waiting for care since your assessment. Currently across Australia, there are more than 100,000 people waiting to access a Government funded HCP, with some recipients facing a wait of more than 12 months. If you have to wait to access your approved package, like many other older Australians, it is important to be aware that there are still a number of options available to you to ensure that you receive the care you need as quickly as possible. Some more easily accessible interim care options to consider include: ◆ C HSP services – if you have been found eligible for a HCP but there are no packages available you may be allocated a CHSP while you wait. (see page 110 for more information on CHSP services)

◆ Community/Council services – depending on where you live, there are a number of options that may be available to you through either your local community – like the church – or even through your council. ◆ T he support of friends and family – many older Australians rely on the care and support of their loved ones, sometimes even on top of the official home

care they are eligible for. It is important to remember though that depending on your care needs, relying on family and friends can be tough on them especially for long periods of time. (Read more about informal supports on page 92) ◆ P rivate home care – if you can afford to pay for your own care for the time you are expected to wait to access your approved HCP, this is a great option. You can pay to receive the services that you need for as long as you need (see page 114 for more information on private home care) ◆ A ccepting a lower level HCP – while waiting for a Level 3 or 4 HCP, you may be able to temporarily access a Level 1 or 2 package instead. Doing so will not lose you your place in the waitlist for your approved higherlevel package.

Once you are at the front of the HCP queue and a package is assigned to you, you can begin to receive care from the provider of your choice. From the date your package is assigned, you have 56 days to find a provider and commence services. You have 84 days to start receiving care or the package will be returned to the national pool and assigned to the next person in the queue. If you’re struggling to find a provider you can request an extension. If you require urgent care and can’t wait, you may be eligible to receive temporary home care services before an assessment takes place. Call My Aged Care on 1800 200 422 to find out more.

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Choosing a provider Choosing which home care provider to let into your home and trust with providing support is an important and personal decision – one that you want to think carefully about and shouldn’t rush.

ou may want to start by writing down what you are looking for in a provider and what is important to you. Are low fees important to you or would you like a provider who can support your cultural needs? Do you want the same support worker to assist you each time and do you want to receive support on specific days or are more flexible with time? It’s a good idea to discuss your wishes and options with your family and support network, as they may be able to help you research, provide independent opinions on providers or share personal experiences. It’s useful to create a shortlist of providers in your local area, which may help narrow down your search. You can find nearby providers: ◆ I n this Home Care Guide, there is a directory listing providers included by State and Territory in the Resources section of the publication ◆ Online on AgedCareGuide.com. au/home-care

When considering a potential provider take your time to do some research: ◆ L ook at the provider’s website, social media pages and online reviews ◆ C heck out their credentials such as quality certifications and industry awards ◆ Do they have any past or present sanctions or notices of non-compliance? You can ask them directly or check the Government’s non-compliance finder tool at myagedcare.gov.au/ compliance-information/location When you call a potential provider for the first time pay attention to how they answer your call. Is staff friendly and happy to answer your questions or are they rushing you to get off the phone? Questions to ask potential providers could include: ◆ H ow long have they been operating? ◆ W ill you have a dedicated care manager? ◆ C an you choose who is going to provide certain services? ◆ W here and when will they provide your support? ◆ W hat costs are associated with their services? – What are the hourly rates?

◆ On the Government’s My Aged Care Service Finder located on myagedcare.gov.au

– D o they charge exit fees? If so, how much? How much notice do you need to give?

◆ B y contacting My Aged Care on 1800 200 422

– D o they charge case management fees?

It’s important to be prepared before meeting or speaking with a potential

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provider. Take the time to make a list of what supports are important to you and how potential providers can deliver the services you need and can help you manage at home.

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– W ill there be any out-of-pocket expenses, like travel fees?

It’s a good idea to discuss your wishes and options with your family and support networks ◆ H ow often will your plan and the services you receive be reviewed? ◆ H ow are they different to other service providers? What is their point of difference? ◆ A re their staff qualified? Do they have police checks? ◆ D o they have an understanding of and experiences with supporting people from different cultures and backgrounds? ◆ W hat checks do they complete to ensure quality of service? ◆ D o they offer private as well as Government funded services? ◆ I f they have past or present sanctions, how did they deal/are dealing with them? ◆ W hat is the process for, and how do they handle, complaints? When meeting with a potential provider, take a copy of your Home Care Package approval letter and support plan and if possible the outcome of your income assessment as this will help with your discussions. Once you’ve decided on a provider, make sure you receive a written agreement outlining your services and associated cost before support services commence. Read more about the Care Agreement on page 118.

Resources • Terms and Definitions • Useful phone numbers and websites • Retirement and Home Care listings by State/Territory

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Resources

How to read the directory tables The Resources section of this guide includes a selection of retirement village operators and home care service providers for each State and Territory. Refer to the directory contents on page 123 for detailed page numbers for each section. You’ll find useful phone numbers at the start of each section, followed by the Retirement Villages tables and Home Care Services tables.

Retirement Villages The Retirement Villages listed in the tables have provided DPS Publishing with information related to their village and the services they offer. The list gives an overview of villages by operator and includes location and contact details as well as the type of accommodation and a range of features indicated with icons. The inclusion of an icon in any of the service columns indicates that the Retirement Village operator indicated to DPS Publishing that this service was, in their opinion, available, provided or offered. The absence of an icon in any of the service columns does not imply that this service is not provided at the village. Icons used within the Retirement Villages tables are: Village Sizes Small village (up to 30 dwellings) Medium village (31-99 dwellings) Large village (100+ dwellings)

W U V X T a

ILUs Serviced Apartments Supported Living Deferred Management Fee Co-Located Aged Care Coded Keypad Entry

H P r E K F

Dining Room Hair & Beauty Salon Hotel Services Personal Care Restaurant or Café Small Pets

p L d f y I

Village Bus Village Centre Boat Storage Caravan Storage Bowling Green Swimming Pool

The definitions on page 124 explain each service in more detail. The Advert page number refers to the advertisement for this organisation elsewhere in the publication. For a more extensive list of Retirement Villages search the website YourRetirementLiving.com.au or for more information on a chosen Retirement Village, type the associated Web ID numbers featured in this directory, in the search field on YourRetirementLiving.com.au .

Home Care Services

Organisation Name 1

1800 111 111

Organisation Name 2

0000 0000

1–4

CHS

e Ca Phone (00)

Hom

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

re P a

Home Care Services

cka ge l eve P Fu l n Priv ded ate S erv l y Dem Fun ices en ded Dom tia Ca Servi re ces es Hom tic Ass e M istan Me ainte ce als nan Med &/or S ce / Ga ica hop rde Pall tion S ping ning upe iati Per ve Car rvision e son Pha al Care rma Res ceut pite ical Soc Care Delive ial ry Tran &/or R e sp crea tion Cul ort al tura l Se rvic es

The Home Care Services table gives an overview of providers choosing to promote their services with DPS.

••

••• • ••• •••••••• ••

Advert Web Notes Page ID 000 23456 12345

Listed in alphabetical order, the table displays contact details for each provider and the types of services they offer. The number(s) in the ‘Home Care Packages level’ column indicates the level of care this organisation can provide if you have been allocated a Home Care Package (HCP). 1–4 means the full range of HCP levels are supported. There is an indication whether the provider delivers subsidised services under the Commonwealth Home Support Programme (CHSP) or privately funded services, as well as the types of services they can provide. The ‘Web ID’ number can be used as a unique identifier to find out more information about the provider on AgedCareGuide.com.au/home-care . You can enter the ID number into the search bar on the top right hand side of the website to view the full profile and range of services of the provider. Visit AgedCareGuide.com.au/home-care for a complete list of services available near you.

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Your Retirement Living – 9 th edition

Home Care Guide 2022

Resources

Directory Contents How to read the directory tables............................................ 122

Resources – South Australia............................................. 153-164

Directory Contents. ...................................................................................... 123

Useful phone numbers & websites............................................................ 153

Abbreviations....................................................................................................... 123 Terms and Definitions............................................................................. 124 Resources – Australian Capital Territory........ 125 -128 Useful phone numbers & websites............................................................ 125 Retirement Villages listings..................................................................... 126 -127 Home Care listings. ................................................................................................... 128

Resources – New South Wales....................................... 129 -142 Useful phone numbers & websites............................................................ 129 Retirement Villages listings..................................................................... 130 -139 Home Care listings. ....................................................................................... 140 -142

Resources – Northern Territory................................... 143-144 Useful phone numbers & websites............................................................ 143 Retirement Villages listings................................................................................. 144 Home Care listings. ................................................................................................... 144

Resources – Queensland........................................................ 145-152

Retirement Villages listings..................................................................... 154 -161 Home Care listings. ....................................................................................... 162 -164

Resources – Tasmania............................................................... 165 -170 Useful phone numbers & websites............................................................ 165 Retirement Villages listings...................................................................... 167-168 Home Care listings. ....................................................................................... 168 -170

Resources – Victoria...................................................................... 171-182 Useful phone numbers & websites............................................................ 171 Retirement Villages listings...................................................................... 172-176 Home Care listings. ........................................................................................ 177-182

Resources – Western Australia..................................... 183-191 Useful phone numbers & websites............................................................ 183 Retirement Villages listings..................................................................... 184 -189 Home Care listings. ................................................................................................... 191

Index.................................................................................................................................. 192

Useful phone numbers & websites............................................................ 145 Retirement Villages listings..................................................................... 146 -150 Home Care listings. ........................................................................................ 151-152

Looking for independent advice?

Talk to a real person who can help now 08 8121 3715

Home Care Options ~ Retirement Living Options ~ Residential Aged Care

Abbreviations A/Living................................................................ Assisted Living

Fac....................................................................................... Facility

NESB................................ Non English Speaking Background OBC............................................................. Outside Back Cover

AC................................................................................. Aged Care

HC or H/Care............................................................ Home Care

ACAT/S........................ Aged Care Assessment Team/Service

HCP....................................................... Home Care Package(s)

R/Estate......................................................... Retirement Estate

ACS............................................................. Aged Care Service(s)

HCP 1.......................................... Home Care Package Level 1

RL or R/Living................................................. Retirement Living

Apts........................................................................... Apartments

HCP 2.......................................... Home Care Package Level 2

R/Resort....................................................... Retirement Resort

ATSI..................................... Aboriginal, Torres Strait Islander

HCP 3.......................................... Home Care Package Level 3

RV or R/Village............................................ Retirement Village

CALD............................... Culturally and Linguistically Diverse

HCP 4.......................................... Home Care Package Level 4

RAS............................................. Regional Assessment Service

CC...................................................................... Community Care

Hosp................................................................................. Hospital

Retire Com’ty...................................... Retirement Community

CDC.................................................... Consumer Directed Care

HS..................................................................... Health Service(s)

Retire Est...................................................... Retirement Estate

CHSP.............. Commonwealth Home Support Programme

HSS..................................................... Home Support Service(s)

Retire.......................................................................... Retirement

Com’ty. ...................................................................... Community

I/Living..........................................................Independent Living

RLUs...................................................... Retirement Living Units

CS............................................................ Community Service(s)

IBC.................................................................. Inside Back Cover

STRC.....................Short-Term Restorative Care Programme

Ctr. ....................................................................................... Centre

IFC. ................................................................ Inside Front Cover

Super................................................................. Superannuation

D.......................................................................................... Divider

ILU................................................... Independent Living Unit(s)

Supp. ............................................................................Supported

Dem.............................................................................. Dementia

Indep. ..................................................................... Independent

TCP......................................................Transition Care Program

Dis................................................................................... Disability

LGA. .................................................... Local Government Area

VHC........................................................... Veterans’ Home Care

Dist...................................................................................... District

LGBTIQ.................................................. Lesbian, Gay, Bisexual, Transgender, Intersex, Questioning

Vlg..........................................................................................Village

DVA....................................... Department of Veterans’ Affairs

YourRetirementLiving.com.au

AgedCareGuide.com.au/home-care

123

Resources

Terms and Definitions Aged Care Assessment Team/Service (ACAT/S) – Assess and approve older people for Australian Government subsidised aged care services. ATSI – Services offered to Aboriginal and Torres Strait Islander older aged people and their carers. Boat Storage – Any resident can store at least one boat on site at the retirement village. Booked Respite Beds – Taking a break from your role as carer, it’s advisable to book a respite bed in advance at an aged care facility. Prior assessment by an ACAT/S is required. Bowling Green – Fully maintained and operational bowling green for regular use at a retirement village. CALD – Services offered to Culturally and Linguistically Diverse older aged people and their carers. Caravan Storage – Any resident can store at least one caravan on site at the retirement village. Care Plan – Developed by the service provider delivering your care and outlines care needs and instructions on how these needs will be met. CHSP – Commonwealth Home Support Programme, a Government initiative funding in home or centre based care services. Coded Keypad Entry – Electronic Keypad or Scanner to ensure that only village residents and nominated persons can enter the site. Co-located Aged Care – An aged care facility is located on site of a retirement village. Consumer Directed Care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All home care packages are delivered on a CDC basis. Deferred Management Fee – A deferred management fee is the amount a village operator deducts from the resident’s refund when they exit the village and is specified on the entry agreement or contract. Dementia Services – Services offered to clients with dementia and/or challenging behaviours, as well as their carers. Dining Room – There is a communal dining room in the retirement village where meals are provided on a daily basis. Domestic Assistance – Help with tasks at home such as cleaning, dishes, washing clothes, ironing, minor meal preparation, changing bed linen. Donor Funded – The price or entry contribution of a dwelling in a retirement village, paid by a resident which may be subsidised by a not-for-profit organisation.

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Your Retirement Living – 9 th edition

Hair & Beauty Salon – A dedicated room in a retirement village that is regularly staffed to provide hair &/or beauty services. Home Maintenance/Gardening – Assistance with jobs in and around the house such as replacement of tap washers, light globes, minor weeding/pruning, sweeping of outdoor areas, minor carpentry repairs and gutter cleaning. May include window cleaning. Hotel Services – The services that you would expect at a four star hotel but delivered in your retirement village. Services may include fresh linen daily, cleaning, laundry and meals delivered to the room, on a fee for service basis. Independent Living Unit (ILU) – Sometimes referred to as a villa and located in a retirement village setting. Lease – Residents purchase a long term contract for a dwelling with the right to use common areas and facilities at a retirement village. LGBTIQ – Some aged care services offer specific care to Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning residents. Licence to Occupy – Residents purchase a licence agreement for a dwelling with the right to use common areas and facilities at a retirement village. Meals &/or Shopping – Delivery of daily cooked or frozen ready‑to-eat meals, or transport to the shops and assistance provided, or having someone to do the shopping. Medication Supervision – Service provider attends the client’s home to assist in dispensing medication. NESB – Services offered to older people a Non-English Speaking Background (NESB) and their carers. Palliative Care – A nurse will visit you at home to deliver end of life care services such as dispense medication, wound management, convalescent care and pain management. Personal Care – Assistance with personal hygiene, washing, showering, bathing, dressing, feeding and toileting. May be a Government funded of self-funded service. Pharmaceutical Deliveries – The delivery of medications by a service provider directly to the client or older person’s home. Privately funded services – Services delivered on a fee for service basis. Regional Assessment Service (RAS) – In home assessments of new and existing clients/carers for CHSP services. Rental Accommodation – An ILU, unit, apartment or villa available for rent in a retirement village.

Resident Committee – Residents of a village elect volunteers to be on a Committee that will uphold their interests and engage with administrators in the village. Resident Funded – Funded by the resident who ‘purchases’ their dwelling under a tenure arrangement, also contributing to the village’s capital infrastructure and ongoing management costs. Respite – Services provided so a client or their carer can take a break from their daily routine. Includes care in the client’s home, at a day centre or in an aged care facility. Restaurant/Café – Fully serviced restaurant within the retirement village or café available for at least one meal per day. Serviced Apartment – Usually one or two bedroom accommodation in a retirement village providing residents with some domestic and ‘hotel’ like services on a fee for service basis. Small Pets Welcome – Residents are able to a bring small, non-intrusive pet to live with them in the apartment, unit or villa in a retirement community. Social &/or Recreational support – The client participates in social or recreational activities either in their home or at a community, day or recreational centre. Strata Titled – This allows for individual ownership of part of a property (called a ‘lot’ and generally an apartment or townhouse), combined with shared ownership in the remainder (called ‘Common Property’ ie foyers, driveways, gardens). Superannuation – A compulsory retirement savings account that can only be used to fund an individual during retirement. Supported Living – Supported living communities offer accommodation and care to residents on a fee for service basis, often up to high level care needs. Swimming Pool – A permanent swimming pool available for water activities, classes and casual swimming. Transport – Organising or providing transport services such as bus, taxi, private car etc. to activities away from the village. Village Bus – Bus at the retirement village available to take residents to specific locations regularly. Village Centre – A dedicated building or large room where residents can congregate, meet and have functions. Web ID – The unique number allocated to a retirement village or home care service by DPS. Use this number to find additional details about the village on YourRetirementLiving.com.au or home care service on AgedCareGuide.com.au/home-care.

Home Care Guide 2022

Resources – Australian Capital Territory

AUSTRALIAN CAPITAL TERRITORY

Australian Capital Territory useful phone numbers and websites Advocacy

Government continued

Legal

ACT Disability, Aged and Carer Advocacy Service (ADACAS) 02 6242 5060 adacas.org.au Carers ACT 02 6296 9900 carersact.org.au CarerHelp carerhelp.com.au Carers Australia 02 6122 9900 carersaustralia.com.au COTA ACT 02 6282 3777 cotaact.org.au Older Persons Advocacy Network (OPAN) 1800 700 600 opan.com.au

Services Australia – Carers & Disability 13 27 17 servicesaustralia.gov.au/individuals /carers

Access Canberra (Fair Trading) 02 6207 3000 accesscanberra.act.gov.au/ app/home

Services Australia – Medicare 13 20 11 servicesaustralia.gov.au/individuals/ medicare

Legal Aid ACT Helpline 1300 654 314

Cultural

Services Australia – Older Australians 13 23 00 servicesaustralia.gov.au/individuals/ centrelink

Health Arthritis Australia 1800 011 041 arthritisaustralia.com.au Beyond Blue 1300 224 636

beyondblue.org.au

Centre for Cultural Diversity in Ageing 03 8823 7979 culturaldiversity.com.au Multicultural Communities Council of Illawarra 02 6169 3986 mcci.org.au Federation of Ethnic Communities’ Council of Australia 02 6282 5755 fecca.org.au

Dementia Australia 1800 100 500

Government

National Continence Helpline 1800 330 066 continence.org.au

Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Department of Veterans’ Affairs 1800 838 372 dva.gov.au My Aged Care 1800 200 422 myagedcare.gov.au Services Australia 13 24 68 servicesaustralia.gov.au

YourRetirementLiving.com.au

dementia.org.au

Dementia Support Australia 1800 699 799 dementia.com.au Diabetes Australia 1800 637 700 diabetesaustralia.com.au Hearing Australia 13 44 32

hearing.com.au

National Dementia Helpline 1800 100 500 dementia.org.au/helpline Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

legalaidact.org.au

Older Person’s ACT Legal Service (OPALS) 02 6243 3436 legalaidact.org.au/opals Public Advocate of the ACT 02 6205 2222 hrc.act.gov.au/public-advocate The Public Trustee and Guardian ACT 02 6207 9800 ptg.act.gov.au

Other ACT Retirement Village Residents Association 0407 288 249 Assistive Technology Australia 1300 452 679 at-aust.org.au Carer Gateway 1800 422 737

carergateway.gov.au

Relationships Australia 1300 364 277 relationships.org.au Retirement Living Council 02 9033 1900 propertycouncil.com.au/Web/ Membership/Divisions/RLC_Division Seniors Card (ACT) 02 6282 3777

actseniorscard.org.au

Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au Volunteering ACT (Canberra Community Information) 02 6251 4060 volunteeringact.org.au

AgedCareGuide.com.au/home-care

125

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone

annecto at Home Support ACT

1800 266 328

AusCare Home & Community Care

1300 455 322

Australian Red Cross Aged Care Services ACT

02 6234 7660

BaptistCare At Home ACT

1300 275 227

BaptistCare Home Modifications & Maintenance

1300 275 227

Better Living Home Care Packages (ACT)

1300 307 344

Calvary Community Care ACT

1300 660 022

Calvary Home Maintenance & Modifications

1300 660 022

Care1

1300 422 731

Carehaven Services ACT

0406 357 790

Careseekers

1300 765 465

Claro Aged Care & Disability Services (VIC)

1300 303 770

Community Options - Commonwealth Home Support Programme

02 6295 8800

Community Services #1

02 6126 4700

COTA Home Maintenance Service

1300 658 842

Goodwin Home Care

02 6175 5650

HammondCare At Home ACT

1800 826 166

HenderCare (NSW & ACT)

1300 764 433

Home Caring

1300 875 377

Home Support Services (NSW)

1800 854 300

integratedliving Australia Australian Capital Territory

1300 782 896

IRT Home Care ACT

13 44 78

Just Better Care ACT

02 6280 4070

KinCare ACT

1300 110 254

Kinder Caring Home Nursing

1300 796 675

KNC Home Care Packages

02 9988 4966

Life Without Barriers NSW/ACT

1800 935 483

Mable

1300 736 573

Mercy Health Home Care Canberra

02 6256 9600

mobility Aged Care

1300 438 227

NAC Aged Care Home Support

02 6226 3799

PAC ACT Home Care Services

1800 722 679

Right at Home RightCare

07 3054 1360

RSL LifeCare at Home South - ACT, Queanbeyan & Yass 1300 853 146 St. Basil's In Home Care

02 9784 3280

The Salvation Army Community Care (ACT)

02 6270 3126

Uniting Domestic Assistance NSW & ACT

1800 864 846

Uniting Healthy Living For Seniors - ACT & West

1800 864 846

Uniting Home and Community Care ACT

1800 864 846

Uniting Veterans' Home Care and Nursing NSW & ACT

1800 864 846

Note: 1. 2. 3. 4. 5.

Hom e Ca

Home Care Services

re P ac k age CHS leve P Fu l n Priv ded ate Ser l y v Dem Fun ices en ded Dom tia Ca Servi re ces es Hom tic Ass e M istan Me ainte ce al s nan Med &/or S ce / Ga ica hop rde Pall tion S ping ning upe iati Per ve Car rvision e son Pha al Care rma Res ceut pite ical Soc Care Delive ial ry Tran &/or R e sp crea tion Cul ort al tura l Se rvic es

Home Care – Australian Capital Territory

1–4 1–4 •

• • • 1–4 • 1–4 • 1–4 • • • • • • • •• 1–4 • • • 1–4 • • 1–4 • • 1–4 • • 1–4 • 1–4 • 1–4 1–4 • • 1–4 • 1–4 • •

• 1–4 • • 1–4 • • 1–4 • • • 1–4 • 1–4 • • 1–4 1–4 • 1–4 • 1–4 • • 1–4 • •

••••• ••••• • ••••• • ••••• ••••• • • •• • •• •••• •••• •••• ••••• • ••••• ••••• ••••• •• •• ••••• ••• • ••••• ••••• ••••• ••••• ••••• ••••• ••••• •• •• ••• ••••• •••• ••••• ••••• ••••• ••••• •

••••• ••••• • •••••

•• • • ••

•••••• •• •••

•• ••• •• •• ••••• • •••• •• •• • • • • • • Note 5 • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • •

•••• •••• •••• ••• •••• ••• ••• ••• ••• •••• ••• •••• •••• ••• •• •• ••• •••• ••• •••• ••••

•• • • • • • • • • • • • • • • 1–4 ••••••• •• 1–4

ATSI, CALD, LGBTIQ, NESB Includes meal delivery service & daily telephone support through Telecross ATSI, Chinese, Muslim, Vietnamese; Includes services for Veterans’ Home Care (VHC) & DVA clients Services exclude gardening Chinese, Croatian, Spanish

Advert Web Notes Page ID 21545 Note 1 38987 22203 Note 2 17218 Note 3 38014 Note 4 38353 127, 137, 160 18538 127, 137, 160 37128 19252 38541 21553 22122 CALD 38976

126 Note 6

• Note 7 • ATSI, CALD 134, 149

•

81D-81, 113 Note 8 87

CALD, • ATSI, LGBTIQ

•

38640 37738 17221 22016 21955 39049 21871 21311 17223 18774 14096 37268 22191 62686 22109 19323 61859 18278

21942 96 22069 127, 133, 141 20192 21537 Note 9 62193 61704 61698 61690 61702

6. Includes services for Veterans’ Home Care (VHC) & DVA clients and clients with mental health issues 7. Arabic, Asian, Chinese, Greek, Hindi, Indian, Italian, Vietnamese 8. ATSI; Includes services for Veterans’ Home Care (VHC) 9. Greek; Includes services for homeless/squalor clients

See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory D Divider

128

Home Care Guide 2022

Resources – New South Wales

NEW SOUTH WALES

New South Wales useful phone numbers and websites Advocacy

Government continued

Health continued

Ageing and Disability Abuse Helpline 1800 628 221 ageingdisabilitycommission.nsw.gov.au CarerHelp carerhelp.com.au Carers Australia 02 6122 9900 carersaustralia.com.au Carers NSW 02 9280 4744 carersnsw.org.au COTA NSW 02 9286 3860 cotansw.com.au Older Persons Advocacy Network 1800 700 600 opan.com.au Seniors Rights Service (NSW) 1800 424 079 seniorsrightsservice.org.au

My Aged Care 1800 200 422

myagedcare.gov.au

Service NSW 13 77 88

service.nsw.gov.au

National Dementia Helpline 1800 100 500 dementia.org.au/helpline Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

Cultural

Health

Centre for Cultural Diversity in Ageing 03 8823 7979 culturaldiversity.com.au Ethnic Communities’ Council of NSW 02 9319 0288 eccnsw.org.au Federation of Ethnic Communities’ Council of Australia 02 6282 5755 fecca.org.au Multicultural Communities Council of Illawarra 02 4229 7566 mcci.org.au

Government Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Department of Veterans’ Affairs 1800 838 372 dva.gov.au

YourRetirementLiving.com.au

Services Australia 13 24 68

servicesaustralia.gov.au

Services Australia – Carers & Disability 13 27 17 servicesaustralia.gov.au/ individuals/carers Services Australia - Medicare 13 20 11 servicesaustralia.gov.au/ individuals/medicare Services Australia - Older Australians 13 23 00 servicesaustralia.gov.au/ individuals/centrelink Arthritis Australia 1800 011 041 arthritisaustralia.com.au Beyond Blue 1300 224 636 Dementia Australia 1800 100 500

beyondblue.org.au dementia.org.au

Dementia Support Australia 1800 699 799 dementia.com.au Diabetes Australia 1800 637 700 diabetesaustralia.com.au Hearing Australia 13 44 32

hearing.com.au

National Continence Helpline 1800 330 066 continence.org.au

Legal Law Access NSW 1300 888 529 lawaccess.nsw.gov.au NSW Fair Trading 13 32 20 fairtrading.nsw.gov.au NSW Trustee and Guardian 1300 364 103 tag.nsw.gov.au

Other Assistive Technology Australia 1300 452 679 at-aust.org.au Carer Gateway 1800 422 737 carergateway.gov.au Relationships Australia 1300 364 277 relationships.org.au RV Resident’s Association (RVRA) 1300 787 213 rvra.org.au Seniors Card Service (NSW) 13 77 88 www.seniorscard.nsw.gov.au Seniors Information Service (NSW) 13 77 88 nsw.gov.au/living-nsw/ government-services/seniors Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au The Centre for Volunteering 02 9261 3600 volunteering.com.au

AgedCareGuide.com.au/home-care

129

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone

Hom e Ca

Home Care Services

Home Care – New South Wales

1–4 1–4 Australian Unity Home Care Service 1300 797 606 1–4 Alleena & Warrambucca Region Australian Unity H/Care Serv Lwr Mid North Coast NSW 1300 160 170 1–4 Australian Unity Home Care Serv Ngangana & Wiradjuri 1300 797 606 1–4 Australian Unity Home Care Serv Northern New England 1300 160 170 1–4 Australian Unity Home Care Serv South West Sydney Reg 1300 160 170 1–4 Australian Unity Home Care Serv Southern Highlands Reg 1300 160 170 1–4 Australian Unity Home Care Service Bundjalung Region 1300 797 606 1–4 Australian Unity Home Care Service Calare Region 1300 160 170 1–4 Australian Unity Home Care Service Central Coast Reg 1300 160 170 1–4 Australian Unity Home Care Service Daramulen Region 1300 797 606 1–4 Australian Unity Home Care Service Eastern Sydney Reg 1300 160 170 1–4 Australian Unity Home Care Service Far North Coast Reg 1300 160 170 1–4 Australian Unity Home Care Service Far West NSW Reg 1300 160 170 1–4 Australian Unity Home Care Service Farrer Region 1300 160 170 1–4 Australian Unity Home Care Service Hunter Valley Reg 1300 160 170 1–4 Australian Unity Home Care Service Illawarra North Reg 1300 160 170 1–4 Australian Unity Home Care Service Illawarra South Reg 1300 160 170 1–4 Australian Unity Home Care Service Inner South West Reg 1300 160 170 1–4 Australian Unity Home Care Service Inner West Region 1300 160 170 1–4 Australian Unity Home Care Service Lachlan Region 1300 160 170 1–4 Australian Unity Home Care Service Macquarie Region 1300 160 170 1–4 Australian Unity Home Care Service New England Reg 1300 160 170 1–4 Australian Unity Home Care Service Newcastle Region 1300 160 170 1–4 Australian Unity Home Care Service Northern Sydney Reg 1300 160 170 1–4 Australian Unity Home Care Service Southern Sydney 1300 160 170 1–4 Australian Unity Home Care Service Sturt Region 1300 160 170 1–4 Australian Unity Home Care Service Wangary Region 1300 797 606 1–4 Australian Unity Home Care Service Weja Region 1300 797 606 1–4 Australian Unity Home Care Service Western Plains Reg 1300 160 170 1–4 Australian Unity Home Care Service Western Sydney Reg 1300 160 170 1–4 Australian Unity Home Care Services 1300 160 170 1–4 Australian Unity Home Care Serv Far North Coast NSW 1300 160 170 1–4 Australian Unity Home Care Upper Mid Nth Coast NSW 1300 160 170 1–4 Calvary Community Care Hunter 1300 660 022 24 Calvary Community Care Manning Taree 1300 660 022 24 Anglicare At Home Southern Region

1300 111 278

Anglicare At Home Sydney Metropolitan Region

1300 111 278

Calvary Community Care Riverina

1300 660 022

Calvary Community Care Sydney

1300 660 022

Calvary Home Maintenance & Modifications

1300 660 022

Catholic Healthcare HC Serv Nepean & Blue Mountains

1800 225 474

Catholic Healthcare Home Care Services

1800 225 474

Catholic Healthcare Home Care Services Central Coast

1800 225 474

Catholic Healthcare Home Care Services Central West

1800 225 474

24 1–4 1–4 1–4

••• ••• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • ••• • • ••• ••• ••• ••• • • ••• • •

Note: 1. CALD; Includes services for dementia/complex needs clients and support for Carers; Pages 131, OBC

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

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• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

•• • • • ATSI • • • ATSI • •

• • • •

• • • • • • • • • • • • • • • • • • • • • •• •• • • • ••• • • • •

Advert Web Notes Page ID 13230 Note 1 14097 Note 1

• • • • • • • • • • • • • •

• • • •

• •• •• • • • • • • •

59 21063

59 59 59 59 59 59 ATSI 59 59 59 ATSI 59 59 ATSI 59 59 59 ATSI 59 59 59 59 59 59 59 59 59 59 59 59 ATSI 59 ATSI 59 59 59 59 59 127, 137, 160 127, 137, 160 127, 137, 160 127, 137, 160 127, 137, 160 136 136 136 136

22215 22227 19851 19841 22225 13785 22220 22236 20987 21341 19287 22223 22221 19849 21340 22232 22234 19850 22226 22235 22216 22237 22240 22228 22222 13938 13976 13983 22233 20189 22218 22217 13731 13996 18537 18129 37128 18949 19320 18953 13779

See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. OBC Outside Back Cover

140

Home Care Guide 2022

Home Care – New South Wales

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Catholic Healthcare Home Care Services Hunter

Phone

1800 225 474

Catholic Healthcare Home Care Services Mid North Coast 1800 225 474 Catholic Healthcare Home Care Services Orana

Hom e Ca

Home Care Services

1800 225 474

Catholic Healthcare Home Care Services Riverina Murray 1800 225 474

1–4 1–4 1–4 1–4

Catholic Healthcare Home Care Services Sthn Highlands 1800 225 474 Catholic Healthcare Home Care Services Sydney

1800 225 474

Catholic Healthcare Respite & Social Support Services

1800 225 474

Goodwin Home Care

02 6175 5650

HomeMade Support

1300 655 688

IRT Home Care Far South Coast

13 44 78

IRT Home Care Illawarra

13 44 78

IRT Home Care South Coast

13 44 78

IRT Home Care South East Sydney

13 44 78

IRT Home Care South West Sydney

13 44 78

Mable

1300 736 573

Mercy Health Home Care Albury

02 6024 9508

Mercy Health Home Care Young

02 6384 1010

Right at Home Brisbane North

07 3518 8820

1–4

••

•• 1–4 • • • 1–4 • • 1–4 • • 1–4 1–4 1–4

• 1–4 • • 1–4 • • 1–4 •

Note: 1. Includes services for hoarding & squalor clients & mental health respite for carers 2. Arabic, Russian

• • • • • • • • • • • • • • • • • •

• • • • • • • • • • • •

• • • • • • • • • • • • • • • • • •

• •

• • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • •

Advert Notes Page 136 136 136 136

• • • • • Note 1 136 • • Note 2 136 136 • 126 • • 81D-81, 113 134, 149 • 134, 149 • 134, 149 • 134, 149 • 134, 149 • • 81D-81, 113 • Note 3 87 • Note 4 87 96 •

Web ID 19855 13777 13781 18572 19856 13778 19273 17221 62750 38469 13968 13786 13907 13727 22109 19324 14086 61802

3. Includes services for Veterans’ Home Care (VHC) 4. Includes services for Veterans’ Home Care (VHC) & home modifications

RSL LifeCare's friendly and experienced local team are dedicated to providing you with a choice of home care services. We deliver tailored services to meet your specific needs, allowing you to maintain your independence and a healthy body and mind. Cleaning Personal Care Home Nursing Care

Shopping Transport Gardening

And many more too choose from to cater for your needs.

Call us today 1300 853 146 Visit rsllifecare.org.au See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. D Divider

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141

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone

1–4 1–4 02 4067 5202 124 02 5622 6015 1–4 02 8735 0025 1–4 07 3054 1360 1–4 02 5963 2600 1–4 02 9137 1232 1–4 02 8123 4045 1–4 02 9137 8561 1–4 02 8660 0065 1–4 02 9137 0582 1–4 02 8660 0064 1–4 02 9063 9471 1–4 1300 853 146 1–4 1300 853 146 1–4 1300 853 146 1–4 1300 853 146 1–4

Right at Home Hunter & Port Stephens

02 4039 3006

Right at Home Macarthur Penrith

02 4708 3032

Right at Home Newcastle Right at Home Northern Rivers Right at Home Padstow St George Right at Home RightCare Right at Home Southern NSW Right at Home Sydney Central and Eastern Suburbs Right at Home Sydney Inner West Right at Home Sydney Lower North Shore Right at Home Sydney Norwest Right at Home Sydney Ryde Right at Home Sydney The Hills Right at Home Sydney Upper North Shore RSL LifeCare at Home Central - Narrabeen RSL LifeCare at Home Central - Tea Gardens, Dungog, Hawks Nest RSL LifeCare at Home North - Casino, Kyogle, Lismore RSL LifeCare at Home North - Coffs Harbour, Urunga, Tamworth, Armidale

Hom e Ca

Home Care Services

Home Care – New South Wales

RSL LifeCare at Home North - Mullumbimby, Byron Bay, 1300 853 146 Ballina

1–4

RSL LifeCare at Home North - Tweed Heads, Gold Coast, 1300 853 146 Murwillumbah

1–4 RSL LifeCare at Home South - ACT, Queanbeyan & Yass 1300 853 146 1–4 RSL LifeCare at Home South - Kandos 1300 853 146 1–4 RSL LifeCare at Home South - Merimbula, Bega, Eden 1300 853 146 1–4 RSL LifeCare at Home South - Wagga Wagga, Griffith, 1300 853 146 1–4 Gundagai, Narrandera Southern Cross Care Home Care Far North Coast 1800 870 427 1–4 Southern Cross Care Home Care Hunter & Central Coast 1800 870 427 1–4 Southern Cross Care Home Care Lower Hunter 1800 870 427 1–4 Southern Cross Care Home Care Nepean 1800 870 427 1–4 Southern Cross Care Home Care Northern 1800 870 427 1–4 Southern Cross Care Home Care Northern & Inner Sydney 1800 870 427 1–4 Southern Cross Care Home Care South East Sydney 1800 870 427 1–4 Southern Cross Care Home Care South West Sydney 1800 870 427 1–4 Southern Cross Care Home Care Southern 1800 870 427 1–4 Southern Cross Care Home Care Western 1800 870 427 1–4 Southern Cross Care Home Care Western Sydney 1800 870 427 1–4 Southern Cross Care Home Services 1800 870 427 1–4 • St Vincent's Care Services Heathcote 1800 778 767 1–4 St Vincent's Care Services Home Care NSW 1800 778 767 1–4 St Vincent's Care Services Home Care Sydney

1800 778 767

Uniting AgeWell Loddon Mallee North Home Care

03 4026 7000

VMCH Home Care Services Regional Northern NSW

1300 698 624

Wendy's Home Care

02 4587 5999

Note: 1. ATSI, CALD; Pages 116, 173

1–4 1–4 1–4

• • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

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• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

Advert Notes Page 96 96 96 96 96 96 96 96 96 96 96 96 96 96 127, 133, 141

• • • • • • • • • • • • • • • • 127, 133, 141 • 127, 133, 141 • 127, 133, 141 • 127, 133, 141 • 127, 133, 141 • 127, 133, 141 • 127, 133, 141 • 127, 133, 141 • 127, 133, 141 IFC, 91 • IFC, 91 • IFC, 91 • IFC, 91 • IFC, 91 • IFC, 91 • IFC, 91 • IFC, 91 • IFC, 91 • IFC, 91 • IFC, 91 • IFC, 91 • 145 • 145 • 145 • 166, 169, • 174, 180 Note •• 1 103 •

Web ID 61811 38322 61810 61805 38323 22069 22068 38682 62676 61809 38320 62675 38329 61813 19853 38178 38181 21316 19852 22336 20192 13533 13974 20194 13740 38661 38660 38659 38657 38652 38658 38653 38656 38655 38654 21527 14032 22000 21965 17630 19318 19272

See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. IFC Inside Front

142

Home Care Guide 2022

Resources – Northern Territory

NORTHERN TERRITORY

Northern Territory useful phone numbers and websites Advocacy

Government continued

CarerHelp

Carers Australia 02 6122 9900

carerhelp.com.au carersaustralia.com.au

Carers NT 08 8944 4888

carersnt.asn.au

COTA NT 08 8941 1004

cotant.org.au

Senior and Diability Rights Service (NT) 1800 812 953 dcls.org.au/ seniors–and–disability–rights Older Persons Advocacy Network 1800 700 600 opan.com.au

Cultural Centre for Cultural Diversity in Ageing 03 8823 7979 culturaldiversity.com.au CatholicCare NT Alice Springs 08 8958 2400 catholiccarent.org.au Federation of Ethnic Communities’ Council of Australia 02 6282 5755 fecca.org.au Multicultural Council of Northern Territory 08 8945 9122

mcnt.org.au

Government Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Department of Veterans’ Affairs 1800 838 372 dva.gov.au

YourRetirementLiving.com.au

My Aged Care 1800 200 422

Services Australia 13 24 68

myagedcare.gov.au servicesaustralia.gov.au

Health continued Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth–seniors–health–card

Services Australia – Carers & Disability 13 27 17 servicesaustralia.gov.au/ individuals/carers

Legal

Services Australia – Medicare 13 20 11 servicesaustralia.gov.au/ individuals/medicare

Legal Aid Helpline (NT) 1800 019 343

Darwin Community Legal Service 08 8982 1111 or 1800 812 953 dcls.org.au legalaid.nt.gov.au/ need–help/helpline

Services Australia – Older Australians 13 23 00 servicesaustralia.gov.au/ individuals/centrelink

Northern Territory Consumer Affairs Enquiry Service 1800 019 319 consumeraffairs.nt.gov.au

Health

Northern Territory Office of the Public Guardian 08 8922 7116 publicguardian.nt.gov.au

Arthritis Australia 1800 011 041 arthritisaustralia.com.au Beyond Blue 1300 224 636 Dementia Australia 1800 100 500

beyondblue.org.au dementia.org.au

Dementia Support Australia 1800 699 799 dementia.com.au Diabetes Australia 1800 637 700 diabetesaustralia.com.au Hearing Australia 13 44 32

hearing.com.au

National Continence Helpline 1800 330 066 continence.org.au National Dementia Helpline 1800 100 500 dementia.org.au/helpline

Public Trustee (NT) 08 8999 7271 nt.gov.au/law/processes/ about–public–trustee

Other Carer Gateway 1800 422 737

carergateway.gov.au

NT Seniors Card 1800 441 489

ntseniorscard.org.au

Relationships Australia 1300 364 277 relationships.org.au Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au Volunteering NT 08 8989 4500

volunteeringsa–nt.org.au

AgedCareGuide.com.au/home-care

143

Retirement Villages – Northern Territory Features

Extras

Vill age ILU Size s/V il Ser las vic ed Ap Sup art po m rte d L ents De ivin fer re g Pur d Ma nag cha se e and men Co tF -Lo En ee cat try ed Co Ag de d ed Ca Din Keyp re ad ing E R n oo t r Ha y m ir a n Ho d Bea tel uty S Sal Per ervice on s on s al C Re ar sta ura e nt/ Sm Ca all fé P Vill ets W age elc o Vill Centr me age e Bu Bo s at Sto rag Ca e rav an Sto Bo rag wli ng e Gre Sw en imm ing Ad v Poo Pg ert l

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Greenfields Living Tiwi Gardens Retirement Village 135 Tiwi Gardens, Tiwi 0810

1300 669 755

ID 18503

Durack Gardens Retirement Village 91 Packard Ave, Durack 0830

1300 669 755

ID 21976

7 4 a X7 a

Southern Cross Care (SA, NT & VIC) Pearl Retirement Resort 11 Waratah Cres, Fannie Bay 0820 Small village

1800 852 772

ID 20431

Medium village

aT a HP

Large village

D Donor Funded

142

L Lease

KFLpdf

LO Licence to Occupy

R Rental

RF Resident Funded

I ST Strata Title

Greenfields Living are the operator of two unique lifestyle communities in the Northern Territory, committed to providing safe and secure retirement villages for over 55s.

re P ack age CHS leve P Fu l n Priv ded ate Ser l y v Dem Fun ices en ded Dom tia Ca Servi re ces es Hom tic Ass i s eM ta Me ainte nce als n a n Med &/or S ce / Ga icat hopp rden Pall ion S ing ing upe iati Per ve Car rvision e son Pha al Care rma Res ceut pite ical Soc Care Delive ial ry Tran &/or R e sp crea tion Cul ort al tura l Se rvic es

Call to arrange a private inspection or to talk to our friendly Village Manager. Discover the Greenfields Living difference today! 1300 669 755

Home Care Services Phone

Calvary Community Care Darwin

1300 660 022

Calvary Home Maintenance & Modifications

1300 660 022

Calvary Mulakunya Flexible Aged Care Service

1300 660 022

COTA Home Maintenance Service

1300 658 842

integratedliving Northern Territory

1300 782 896

Life Without Barriers Alice Springs

08 8955 6400

Life Without Barriers Darwin

1800 792 359

Life Without Barriers Katherine

08 8930 2300

Mable

1300 736 573

Programmed Care SA & NT

13 10 95

Regis Home Care Darwin

1300 188 740

Right at Home RightCare

07 3054 1360

Southern Cross Care (SA, NT & VIC) Home Care Darwin

08 8946 1824

The CareSide

1300 854 080

Uniting Assistance with Care & Housing

1800 864 846

Note: 1. NESB; Pages 127, 137, 160

2. ATSI; Pages 127, 137, 160

Hom

e Ca

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

1–4 2

•

•• •

•

•••

•

• • • • • • ••••• 1–4 1–4 1–4 • • • • • • •

•• • • • 1–4 •

• • • • • 1–4 1–4 • • • 1–4 • • •

• • • • • • •

• • • • • •

• • • • • • • •

3. Includes services for Veterans’ Home Care (VHC) & DVA clients

••• • • • • • • • •

• • • • • • • •

• • • • • • •• •

Advert Web Notes Page ID 19625 Note 1 127, 137, 160 37128 19652 Note 2 37738 38340 20752 21992 Note 3 21994 Note 3 81D-81, 113 22109 38867 148 18500 96 22069 21236 Note 4 38183 61703

4. ATSI, CALD, LGBTIQ

See Terms and Definitions on page 124. Visit YourRetirementLiving.com.au for a complete overview of providers and services in each State and Territory. D Divider.

144

Your Retirement Living – 9 th edition

Home Care Guide 2022

Resources – Queensland

QUEENSLAND

Queensland useful phone numbers and websites Advocacy

Government continued

Aged and Disability Advocacy Australia (ADA Australia) 1800 818 338 adaaustralia.com.au

Department of Veterans’ Affairs 1800 838 372 dva.gov.au

National Dementia Helpline 1800 100 500 dementia.org.au/helpline

My Aged Care 1800 200 422

Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth–seniors–health–card

CarerHelp Carers Australia 02 6122 9900

carerhelp.com.au carersaustralia.com.au

Carers QLD 07 3900 8100

carersqld.com.au

COTA QLD 07 3316 2999

cotaqld.org.au

Elder Abuse Helpline 1300 651 192 eapu.com.au/helpline Older Persons Advocacy Network 1800 700 600 opan.com.au Seniors Enquiry Line 1300 135 500 seniorsenquiryline.com.au

Cultural Centre for Cultural Diversity in Ageing 03 8823 7979 culturaldiversity.com.au Diversicare (PICAC) 1300 348 377

diversicare.com.au

Ethnic Communities Council of Queensland (ECCQ) 07 3844 9166 eccq.com.au

Services Australia 13 24 68

myagedcare.gov.au servicesaustralia.gov.au

Services Australia – Carers & Disability 13 27 17 servicesaustralia.gov.au/ individuals/carers Services Australia – Medicare 13 20 11 servicesaustralia.gov.au/ individuals/medicare Services Australia – Older Australians 13 23 00 servicesaustralia.gov.au/ individuals/centrelink Alzheimer’s Queensland Helpline 1800 639 331 alzheimersonline.org Arthritis Australia 1800 011 041 arthritisaustralia.com.au

Dementia Australia 1800 100 500

Legal

Legal Aid QLD (Legal Information Service) 1300 651 188 legalaid.qld.gov.au Office of the Public Advocate (QLD) 07 3738 9513 justice.qld.gov.au/ public–advocate Public Trustee (QLD) 1300 360 044

pt.qld.gov.au

Other

Health

Beyond Blue 1300 224 636

Health continued

Association of Residents of QLD Retirement Villages (ARQRV) 0437 906 074 arqrv.org.au Carer Gateway 1800 422 737

carergateway.gov.au

beyondblue.org.au

LifeTech (Independent Living Centre) 1300 543 383 lifetec.org.au

dementia.org.au

Relationships Australia 1300 364 277 relationships.org.au

Dementia Support Australia 1800 699 799 dementia.com.au Diabetes Australia 1800 637 700 diabetesaustralia.com.au

Seniors Card (QLD) 13 74 68 qld.gov.au/seniors/ legal–finance–concessions/seniors–card

Government

Hearing Australia 13 44 32

Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au

Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au

National Continence Helpline 1800 330 066 continence.org.au

Federation of Ethnic Communities’ Council of Australia 02 6282 5755 fecca.org.au

YourRetirementLiving.com.au

hearing.com.au

Volunteering QLD 07 3002 7600

volunteeringqld.org.au

AgedCareGuide.com.au/home-care

145

Home Care – Queensland

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Hom e Ca

Home Care Services Phone

••••• • ••• 1300 610 610 Anglicare SQ Caboolture Community Services ••••• 1300 610 610 Anglicare SQ Gold Coast Community Services ••••• Anglicare SQ Home Maintenance & Modifications 1300 610 610 • Brisbane 1300 610 610 1–4 • • • • • Anglicare SQ Kilcoy Community Services 1300 610 610 1–4 • • • • • Anglicare SQ Logan Community Services 1300 610 610 1–4 • • • • • Anglicare SQ Longreach Community Services 1300 610 610 1–4 • • • • • Anglicare SQ Roma Community Services 1300 610 610 1–4 • • • • • Anglicare SQ Sunshine Coast Community Services 1300 610 610 1–4 • • • • • Anglicare SQ Toowoomba Community Services 1300 610 610 1–4 • • • • • Anglicare SQ Townsville Community Services 1300 610 610 1–4 • • • • • Anglicare SQ West Moreton Community Services 1300 610 610 1–4 • • • • • Anglicare SQ Wide Bay Community Services 1300 160 170 1–4 Australian Unity Home Care Service Gold Coast ••• 1300 160 170 1–4 • • • • • Australian Unity Home Care Services 1300 272 222 1–4 BallyCara HomeCare ••• 1300 272 222 BallyCara Village, Residential Care & Wellness • •• BodeWell Community Care Packages Gold Coast Region 1300 172 514 1–4 ••• BodeWell Community Care Packages North Brisbane Reg 1300 172 514 1–4 ••• BodeWell Community Care Packages South Brisbane Reg 1300 172 514 1–4 ••• BodeWell Community Care Packages Sunshine Coast Reg 1300 172 514 1–4 ••• BodeWell Community Care QLD 1300 172 514 ••• Privately Funded Services 1800 225 474 1–4 Catholic Healthcare Home Care Services Queensland •••• 07 5491 6888 1–4 Home Care Assistance Sunshine Coast/Wide Bay •••• 07 4657 6777 1–4 • • • • • Home Care Blackall 07 3410 3730 1–4 • • • • • Home Care Bribie Island/Caboolture 07 3850 7900 1–4 • • • • • Home Care Brisbane North 07 3850 7900 1–4 • • • • • Home Care Brisbane South 07 4617 6691 1–4 • • • • • Home Care Darling Downs and South West 07 5539 7600 1–4 • • • • • Home Care South Coast 07 5456 3232 1–4 • • • • • Home Care Sunshine Coast 07 4775 2250 1–4 • • • • • Home Care Townsville 07 5460 6500 1–4 • • • • • Home Care West Moreton 07 4150 1450 1–4 • • • • • Home Care Wide Bay (Bundaberg) 07 4124 8985 1–4 • • • • • Home Care Wide Bay (Hervey Bay) 1300 655 688 HomeMade Support •••• 13 44 78 IRT Home Care South East QLD 1–4 • • • • 1300 587 823 1–4 • • • • • Just Better Care QLD 1800 545 332 Like Family •• •• 1800 580 580 1–4 • • • • • LiveBetter Community Services QLD 1300 736 573 Mable •••• Anglicare SQ Brisbane North Community Services

1300 610 610

Anglicare SQ Brisbane South Community Services

1300 610 610

Mercy Place Westcourt

Note: 1. Includes services for Veterans’ Home Care (VHC)

1–4 1–4 1–4 1–4

1300 096 428

• • • •

•• • • •

Advert Web Notes Page ID 17461 ATSI 17235 17230 17233 37755

• • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • •

• • • • • • • • • •

• •• • • • • • • • • • • • • • • • • • •• • • • • • • • • • • • • • • •• • • • • • •• • • • • • • • • • • • • • •• • • •• • • • • • •••••• •••••• •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

59 59 179 179

38552 17232 20008 17231 19078 17225 17228 18676 18732 22243 20189 21374 14644 20908 20907 20753 20909 19972

136 38609 21854 19062 Note 1 19063 Note 1 61504 Note 1 19061 Note 1 19058 Note 1 17437 Note 1 18693 Note 1 20928 Note 1 19057 Note 1 20927 Note 1 19060 Note 1 81D-81, 113 62750 134, 149 20892 18591 Note 2 42108 17395 81D-81, 113 22109 87 14459

2. 24 hour care available

See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. D Divider

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151

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone

Ozcare Home Care Brisbane North

1800 692 273

Ozcare Home Care Brisbane South & Logan

1800 692 273

Ozcare Home Care Bundaberg

1800 692 273

Ozcare Home Care Cairns

1800 692 273

Ozcare Home Care Central Highlands

1800 692 273

Ozcare Home Care Gladstone

1800 692 273

Ozcare Home Care Gold Coast

1800 692 273

Ozcare Home Care Hervey Bay

1800 692 273

Ozcare Home Care Ipswich

1800 692 273

Ozcare Home Care Mackay

1800 692 273

Ozcare Home Care North Lakes

1800 692 273

Ozcare Home Care Rockhampton

1800 692 273

Ozcare Home Care Sunshine Coast

1800 692 273

Ozcare Home Care Toowoomba

1800 692 273

Ozcare Home Care Townsville

1800 692 273

Regis Home Care Cairns

1300 188 740

Right at Home Brisbane Bayside

07 3188 9507

Right at Home Brisbane North

07 3518 8820

Right at Home Brisbane South

07 3193 7379

Right at Home Brisbane West

07 3153 3080

Right at Home Central Queensland & Wide Bay

07 4807 6454

Right at Home Darling Downs

07 4592 8204

Right at Home Far North Queensland

07 4220 9883

Right at Home Gold Coast North

07 5655 0519

Right at Home Gold Coast South

07 5655 0519

Right at Home Greater Logan

07 2800 6032

Right at Home Mackay

07 4849 5406

Right at Home Moreton Bay Region

07 3053 3851

Right at Home RightCare

07 3054 1360

Right at Home Sunshine Coast

07 5301 9340

Right at Home Townsville

07 4426 1016

Riverview Gardens Aged Care Centre

07 3282 1000

RSL LifeCare at Home North - Tweed Heads, Gold Coast, Murwillumbah

1300 853 146

Southern Cross Care Qld

1300 306 442

Southern Cross Care Qld - Gold Coast

1300 306 442

Southern Cross Care Qld - Logan River

1300 306 442

Southern Cross Care Qld - Sunshine Coast

1300 306 442

Southern Cross Care Qld - West Moreton

1300 306 442

St Vincent's Care Services Home Care Brisbane

1800 778 767

St Vincent's Care Services Home Care Gold Coast

1800 778 767

St Vincent's Care Services Home Care Sunshine Coast

1800 778 767

St Vincent's Care Services Home Care Toowoomba

1800 778 767

Hom e Ca

Home Care Services

Home Care – Queensland

1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4

• • • • • • • • • • • • • • • •

• • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

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• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

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• • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

•

• •

Advert Notes Page IBC IBC IBC IBC ATSI IBC IBC IBC IBC IBC ATSI IBC IBC IBC IBC IBC ATSI IBC ATSI 148 96 96 96 96 96 96 96 96 96 96 96 96 96 96 96

Web ID 17269 17301 17293 17294 17419 18717 17449 17299 17297 17298 17295 17302 17248 17300 17426 21413 38318 61802 38330 61812 22255 38319 38316 61804 38321 62677 61806 52673 22069 22256 38317 14580

127, 133, 141 22336

145 145 145 145

61948 17374 61983 17415 18709 21962 21963 21966 21967

See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. IBC Inside Back Cover

152

Home Care Guide 2022

Resources – South Australia

SOUTH AUSTRALIA

South Australia useful phone numbers and websites Advocacy

Aged Rights Advocacy Service 08 8232 5377 or 1800 700 600 sa.agedrights.asn.au CarerHelp carerhelp.com.au Carers Australia 02 6122 9900 carersaustralia.com.au Carers SA 08 8291 5600 carerssa.com.au COTA SA 08 8232 0422 cotasa.org.au Elder Abuse Helpline 1300 651 192 eapu.com.au/helpline Older Persons Advocacy Network 1800 700 600 opan.com.au

Cultural

Centre for Cultural Diversity in Ageing 03 8823 7979 culturaldiversity.com.au Ethnic Link Services (SA) 08 8448 6260 unitingsa.com.au/aged–care/ ethnic–link–services Federation of Ethnic Communities’ Council of Australia 02 6282 5755 fecca.org.au Multicultural Aged Care (PICAC) 08 8241 9900 mac.org.au Multicultural Communities Council of SA 08 8345 5266 mccsa.org.au

Government

Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Department of Veterans’ Affairs 1800 838 372 dva.gov.au

YourRetirementLiving.com.au

Government continued

My Aged Care 1800 200 422 myagedcare.gov.au Services Australia 13 24 68 servicesaustralia.gov.au Services Australia – Carers & Disability 13 27 17 servicesaustralia.gov.au/ individuals/carers Services Australia – Medicare 13 20 11 servicesaustralia.gov.au/ individuals/medicare Services Australia – Older Australians 13 23 00 servicesaustralia.gov.au/ individuals/centrelink

Health

Arthritis Australia 1800 011 041 arthritisaustralia.com.au Beyond Blue 1300 224 636 beyondblue.org.au Dementia Australia 1800 100 500 dementia.org.au Dementia Support Australia 1800 699 799 dementia.com.au Diabetes Australia 1800 637 700 diabetesaustralia.com.au Hearing Australia 13 44 32 hearing.com.au National Continence Helpline 1800 330 066 continence.org.au National Dementia Helpline 1800 100 500 dementia.org.au/helpline Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

Legal Consumer & Business Services 13 18 82 cbs.sa.gov.au Legal Services Commission: Legal Helpline 1300 366 424 lsc.sa.gov.au Office of the Public Advocate (SA) 08 8342 8200 opa.sa.gov.au Public Trustee (SA) 08 8226 9200 publictrustee.sa.gov.au South Australian Civil and Administrative Tribunal (SACAT) 1800 723 767 sacat.sa.gov.au

Other

Carer Gateway 1800 422 737 carergateway.gov.au Catalyst Foundation (SA) 08 8168 8776 or 1800 636 368 catalystfoundation.com.au Independent Living Centre SA 08 8266 5260 ilcsa.com.au Relationships Australia 1300 364 277 relationships.org.au Seniors Card (SA) 1800 819 961 sa.gov.au/topics/ family–and–community/seniors/seniors–card South Australia Retirement Villages Residents Association (SAVRA) 08 8232 0422 sarvra.asn.au Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au Volunteering SA 08 8221 7177 volunteeringsa–nt.org.au

AgedCareGuide.com.au/home-care

153

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone

ACH Group Home Care Packages

1300 224 477

ACH Group Home Care Services

1300 224 477

ACH Group Respite Services

08 8159 3530

Adelaide Quality Care Services

1800 870 099

Aged Care Planning Home Care Services

0433 897 083

AHC Hills Home & Community Support Program

08 8408 0400

Alwyndor Support at Home

08 8177 3200

AnglicareSA Home Care Services

1800 317 009

At Home Created by Life Care

1300 555 220

Australian Red Cross Aged Care Services SA

08 8100 4500

Barossa Village Home Care

08 8562 0300

Barunga Community Care

08 8635 0526

Bene Casa - Commonwealth Home Support Program

08 8131 2000

Bene Casa - Home Care Packages (HCP)

08 8131 2000

Boandik Community Care, across Limestone Coast

08 8724 1251

Calvary Home Maintenance & Modifications

1300 660 022

Carer & Community Support

08 8433 9555

Centacare Northern Network

08 8228 8900

Note: 1. Arabic, Cambodian, Greek, Italian, Muslim; Pages 158, 161, 163 2. Flexible respite available; Pages 158, 161, 163

Hom e Ca

Home Care Services

Home Care – South Australia

1–4 • • • • • • • • • 1–4 • • • • • • • • •

•••• • 1–4 • •• 1–4 • • •• 1–4 1–4 • • • • 1–4 • • • • • • • •• 1–4 1–4 • • • • •• • • 1–4 • • • • • 1–4 • • • ••

• • • • • • • • • • • • •

•••• • •• ••••• ••••• ••••• •••• • • • • • •

• •• •••• • • • • ••••

3. Includes services for daily telephone support through Telecross 4. CALD, Italian

•••• •• ••• •• •• •• ••• ••• ••• •• ••• ••• •••• •••• •••

••• ••••

Advert Web Notes Page ID 17475 Note 1 158, 161, 163 38939 19188 Note 2 38358 38920 21698 38937 21926 17506 38428 Note 3 159 18524 21519 20454 CALD 17516 Note 4 17509 127, 137, 160 37128 21764 ATSI, CALD 21632

See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory.

162

Home Care Guide 2022

Home Care – South Australia

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Hom e Ca

Home Care Services Phone

Claro Aged Care & Disability Services (VIC)

1300 303 770

Clayton Church Homes - Home Care Services

0437 954 452

Community Support Inc

08 8429 1200

Concept Care

1800 266 237

COTA Home Maintenance Service

1300 658 842

Country Health Connect Barossa Hills Fleurieu HCPs

1800 944 912

Country Health Connect Coober Pedy Home Care Pkgs 1800 944 912 Country Health Connect Eyre Home Care Packages

1800 944 912

Country Health Connect Inner North Home Care Pkgs

1800 944 912

Country Health Connect Riverland Mallee Coorong HCPs 1800 944 912 Country Health Connect South East Home Care Pkgs

1800 944 912

Country Health Connect Yorke & Northern H/Care Pkgs

1800 944 912

Country Home Services Yorke Peninsula, Lower North, Barossa & Gawler

1300 773 202

Direct Care Australia

08 8336 8861

ECH Home Care Services

1300 275 324

Family Home Support Services

08 8336 6637

Five Good Friends Home Care Services SA

1300 787 581

genU Home Care Packages (SA)

1300 558 368

GOCSA Community Care Services

08 7088 0500

Greek Welfare Centre Services

08 8212 5100

Greek Welfare Centre Services - Port Pirie

08 8212 5100

HCA Home SA

1300 422 111

Helping Hand Country Community Services

1300 444 663

Helping Hand Metro Community Services

1300 444 663

Note: 1. 2. 3. 4.

1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 12 1–4 1–4 1–4 1–4 1–4 1–4

•

• • • •

• • • 1–4 • 1–4 • 1–4 •

CALD; Includes services for financially disadvantaged & CALD clients; 24 hour care available CALD, NESB; Page 112 Includes services for Veterans’ Home Care (VHC) & DVA clients French, Greek, Italian

• • ••• ••• •• • •• •• •• •• •• •• •• ••• •• ••• ••• •• •• ••• ••• • •• ••• •••

• • • • • • • • • • • • • • • • • • • • • • • •

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• • • •

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•• • • • • • • •• •• •• •• • •• •• ••

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• • • •

Advert Web Notes Page ID 22122 Note 1 156, 162 38877 61870 Note 2 38948 37738 17474 17484 17512 ATSI 20390 17469 ATSI 17520 ATSI 17465 ATSI Note 3

17464

• Note 5

20274 17489 19180 22262 21456 17500 21539 61898 38077 17490 17491

• Note 4 • NESB • CALD

• • Greek • • • Note 6 • • Note 7

5. European, Greek, Italian, Macedonian, Vietnamese 6. ATSI, LGBTIQ 7. CALD, LGBTIQ

A Home Care Package that provides reassurance For 70 years, ACH Group has been supporting older South Australians to live well as they age.

Dedicated Advisor to coordinate your care and support

Workers you can trust – fully vetted and trained

Our customer service centre is always open

Peace of mind with access to a nurse on-call

Sign up or switch to an award winning, not-for-profit provider today. Let’s talk 1300 22 44 77 Visit achgroup.org.au See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory.

AgedCareGuide.com.au/home-care

163

Home Care – South Australia

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone

Home Caring

1300 875 377

Home Nursing Solutions

08 8331 3791

Kalyra Help at Home

08 8278 0390

KinCare SA

1300 110 254

KompleteCare

08 8265 5696

Let's Get Care (SA)

1300 497 442

LHI Retirement Services Glynde

08 8337 0488

LHI Retirement Services Hope Valley

08 8265 8000

Life Without Barriers SA

08 8193 9400

LingCare

08 8371 0711

Mable

1300 736 573

Matthew Flinders Home Care Packages

08 8683 3970

Meals on Wheels (SA)

1800 854 453

Minda Home Care Services (MHCS)

08 8179 5280

Murray Mallee Aged Care Group - Home Care Packages 08 8532 2255 My Care Solution

08 8331 9922

Northern Respite Care Services

0411 117 323

Orana Aged Care at Home

08 8375 2000

Pearl Home Care - Adelaide North, SA

0437 237 755

Pennwood Home Care

08 8341 0401

Polish Aged Care - Home Care Packages

08 8232 1464

Polish Aged Care Social Support Service

08 8232 1464

Pop-Up Community Care

1300 858 047 13 10 95

Programmed Care SA & NT Prompt Care Home Care Packages SA

1800 472 273

RDNS SA Home Care Services

1300 650 803

Rembrandt Living Home Care

08 8198 0392

Resthaven Home Care Packages Metropolitan Adelaide 1300 136 633 Resthaven Home Care Pkgs Regional South Australia

1300 136 633

Resthaven In Home Support Services Metro Adelaide

1300 136 633

Resthaven In Home Supp Serv Regional South Australia

1300 136 633

Resthaven Lifestyle Choices Plus

1300 136 633

Right at Home RightCare

07 3054 1360

Southern Cross Care (SA, NT & VIC) Home Care South Australia

1800 852 772

St Louis Home Care - Adelaide & Adelaide Hills

08 8332 0950

St Louis Home Care - Victor Harbor & Fleurieu Peninsula 08 8552 1481 The CareSide

1300 854 080

UCWB Commonwealth Home Support Program (CHSP)

08 8245 7196

UCWB Home Care Packages

08 8245 7196

Uniting Communities Home Care Packages

1800 615 677

UnitingSA Home Care

08 8241 0201

Note: 1. 2. 3. 4. 5. 6.

Hom e Ca

Home Care Services

•• • • 1–4 • • • 1–4 • • • 1–4 • • • 1–4 • 2–4 • 2–4 1–4 • • • 1–4 • • •• • 1–4 • 1–4 2–4 • • 1–4

1–4 1–4

•

• • • • • • • • • • • •

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•• 1–4 • • • •• • 1–4 • • • 1–4 1–4 • • • • 1–4 • 1–4 ••• ••• •• • 1–4 1–4 • • • 1–4 • • 1–4 • • • 1–4 • • • • 1–4 1–4 1–4

Arabic, Asian, Chinese, Greek, Hindi, Indian, Italian, Vietnamese Includes services for Veterans’ Home Care (VHC) & DVA clients CALD, Chinese Welfare checks; Shopping excluded CALD, Eastern European, Greek, Hungarian, Serbian Eastern European, European, German, Latvian, Polish, Russian, Slavic, Ukrainian

7. 8. 9. 10. 11. 12.

• • • • •

• • • • • • • • •• • •• •• • •• •• •• • • •• •• •• • •• •• •• •• •• • • •• •• •• •• •• •• •• •• • •• •• ••

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•• ••• ••• •• ••• ••• •• • •• •• ••• •••

•• • •• • • • • • • •• • •

••••• •• ••• •••••• ••• •• ••• •••••• ••• •• • ••• •• •••••• ••••• •• ••• •• ••• •••••• •• ••• •• ••• •• ••• •• ••• •• ••• •••••• •••••• •••••• •••••• •••••• • • • •• ••••• ••••••

Eastern European, Polish Austrian, Dutch, German, Northern European ATSI, CALD, LGBTIQ Greek, Italian, LGBTIQ, Latvian, Polish; 24 hour care available CALD, LGBTIQ ATSI, CLAD, LGBTIQ, NESB

• • •

•

Advert Web Notes Page ID 39049 Note 1 38539 20392 LGBTIQ 17515 111 20447 38286 14960 14961 21995 Note 2 22031 Note 3 81D-81, 113 22109 19757 20104 Note 4 17494 157 37706 22185 18823 38346 62147 20757 Note 5 17823 Note 6 20147 Note 7 61986 38867 21436 15317 19704 Note 8 155 17497 155 17499 155 19228 155 19729 155 19731 96 22069

• Note 9 • Note 10 • Note 10 • Note 11 • Note 12

19703 17477 21533 38183 19199 17503 17472 17496

See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory.

164

Home Care Guide 2022

Resources – Tasmania

TASMANIA

Tasmania useful phone numbers and websites Advocacy

Advocacy Tasmania 1800 005 131 advocacytasmania.org.au CarerHelp carerhelp.com.au Carers Australia 02 6122 9900 carersaustralia.com.au Carers Tasmania 03 6144 3700 carerstas.org COTA (TAS) 03 6231 3265 cotatas.org.au Tasmania Elder Abuse Helpline 1800 441 169 advocacytasmania.org.au Older Persons Advocacy Network 1800 700 600 opan.com.au

Cultural

Centre for Cultural Diversity in Ageing 03 8823 7979 culturaldiversity.com.au Equal Opportunity Tasmania 03 6165 7515 or 1300 305 062 equalopportunity.tas.gov.au Federation of Ethnic Communities’ Council of Australia 02 6282 5755 fecca.org.au Migrant Resource Centre Tasmania (PICAC) 03 6221 0999 mrctas.org.au Multicultural Council of Tasmania 03 6170 9196 mcot.org.au

Government

Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Department of Veterans’ Affairs 1800 838 372 dva.gov.au

YourRetirementLiving.com.au

Government continued

My Aged Care 1800 200 422 myagedcare.gov.au Service Tasmania 1300 135 513 service.tas.gov.au Services Australia 13 24 68 servicesaustralia.gov.au Services Australia – Carers & Disability 13 27 17 servicesaustralia.gov.au/ individuals/carers Services Australia – Medicare 13 20 11 servicesaustralia.gov.au/ individuals/medicare Services Australia – Older Australians 13 23 00 servicesaustralia.gov.au/ individuals/centrelink

Health

Health continued

Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

Legal

Consumer Building & Occupational Services (Consumer Affairs) 1300 654 499 cbos.tas.gov.au Guardianship & Administration Board 1300 799 625 tascat.tas.gov.au Legal Aid Commission of Tasmania Advice Line 1300 366 611 legalaid.tas.gov.au Office of the Public Guardian 1800 955 772 publicguardian.tas.gov.au Public Trustee (TAS) 03 6235 5200 or 1800 068 784 publictrustee.tas.gov.au

Other

Carer Gateway 1800 422 737 carergateway.gov.au Independent Living Centre Tasmania (ilctas) 03 6335 9200 ilct.com.au Relationships Australia 1300 364 277 relationships.org.au Seniors Card (TAS) 1300 135 513 communities.tas.gov.au/csr/ programs-and-services/seniors_card Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au Volunteering Tasmania 1800 677 895 volunteeringtas.org.au

AgedCareGuide.com.au/home-care

165

Retirement Villages – Tasmania Features

Extras

Type

Web ID – Visit YourRetirementLiving.com.au and type this number in the search field (top right) for more details on Retirement Villages

Organisation

Village Name Physical Address

Uniting AgeWell 03 6341 1400

ID 18091

Cottage Garden, Mornington Units 281 Cambridge Rd, Mornington 7018

03 6208 3208

ID 15425

Denison Court Units 59 Goulburn St, George Town 7253

03 6341 1400

ID 18092

Glenrowan Village Units 64-68 Drummond St, Perth 7300

03 6341 1400

ID 15447

Kingston Units 57 Channel Hwy, Kingston 7050

03 6208 3208

ID 15505

Montrose Units 19 Montrose Rd, Montrose 7010

03 6208 3208

ID 15431

New Town Units 51 Cross St, New Town 7008

03 6208 3208

ID 15428

Queenborough Rise Units 3 Peel St, Sandy Bay 7005

03 6208 3208

ID 19500

Sorell Units 45 Arthur St, Sorell 7172

03 6208 3208

ID 15427

Strathdevon Units 50 Percival St, Latrobe 7307

03 6341 1400

ID 15485

Strathglen Mews 13 Chardonnay Dr, Berriedale 7011

03 6208 3208

ID 20678

Strathglen Units 13 Chardonnay Dr, Berriedale 7011

03 6208 3208

ID 18093

03 6341 1400

Note: 1.

Pages 166, 169, 174, 180

ID 15443 Small village

Medium village

Large village

D Donor Funded

Anglicare TAS Home Care Packages North

1800 466 300

Anglicare TAS Home Care Packages North West

1800 466 300

Anglicare TAS Home Care Packages South

1800 466 300

Anglicare TAS Home Care Services

1800 466 300

Baldwin Living HomeServe TAS

1800 911 989

Calvary Community Care Tasmania Home Care Packages 1300 660 022 Calvary Community Care Tasmania In Home Care

1300 660 022

Calvary Home Maintenance & Modifications

1300 660 022

• • • ••• • 1–4 • 1–4 •• • 1–4 1–4 1–4

Note: 1. Includes access to assistive technology & mobility equipment, carer support & pet care See icons on page 122 and Definitions on page 124.

168

Note 1

Note 1 Note 1

Note 1

Note 1 Note 1

LO Licence to Occupy

• • • • • • •

• • • • • • • •

Visit YourRetirementLiving.com.au for a complete overview of providers and services.

Your Retirement Living – 9 th edition

Note 1

R Rental

RF Resident Funded

e Ca Phone

Hom

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

L Lease

ST Strata Title

re P a

Home Care Services

CHS

Wesley Court Units 11-13 Normanstone Rd, South Launceston 7249

1 P 4T a 7T P 4 1 4 a 1 4 a 7 4 7 4 7 4 X6 a T a HPr 7T P 4 7T P 4 2 T HP a 7 T HP 4 1 4T P a

cka ge l eve P Fu l n Priv ded ate S er v l y Dem Fun ices en ded Dom tia Ca Servi re ces es Hom tic Ass e M istan Me ainte ce als nan Med &/or S ce / Ga ica hop rde Pall tion S ping ning upe iati Per ve Car rvision e son Pha al Care rma Res ceut pite ical Soc Care Delive ial ry Tran &/or R e sp crea tion Cul ort al tura l Se rvic es

Aldersgate Village Units 3 Tallentire Rd, Newnham 7248

• • • •

• • • • • • •

• • • •

• • • • • •• ••

• • • •

• • • • • ••• •••

• • • • • • •

Advert Web Notes Page ID 19157 19156 21856 20953 Note 1 22075 127, 137, 160 14693 127, 137, 160 14129 127, 137, 160 37128

IBC Inside Back Cover IFC Inside Front Cover OBC Outside Back Cover.

Home Care Guide 2022

Care your way with Uniting AgeWell

Local staff More care hours Low admin costs $0 exit fee

Make life easier with a Home Care Package or privately funded service tailored to suit you. Personal care

Domestic and personal support

including help with showering, dressing, mobility, meal preparation

including help with household chores, gardening, home maintenance and modifications

Clinical care

Assistive technology

Including nursing, medication management and wound care

including remote monitoring technology, mobility aids, hearing aids, personal safety alarms

Transport

Other services in the community

including for shopping, medical appointments, social outings

may include social support, allied health and other therapies, and other services to meet individual needs

Find out how you can be supported to live well with choice and peace of mind at home. 1300 783 435 unitingagewell.org

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone

Claro Aged Care & Disability Services (VIC)

1300 303 770

Community Based Support Home Care Packages

1300 227 827

Community Based Support Home Maintenance Program 1300 227 827 Community Based Support In-Home Care Services

1300 227 827

Community Care TASMANIA

1300 722 400

COTA Home Maintenance Service

1300 658 842

Family Based Care Tasmania

1800 684 098

Guardian Network Home Care Services TAS

1300 932 273

Guardian Network Home Maintenance Services

1300 932 273

Guardian Network Nursing/Support Services

1300 932 273

Independent Health Care Service Hobart

03 6228 3899

Independent Health Care Service Launceston

03 6228 3899

Independent Health Care Service Southern Tasmania

03 6228 3899

integratedliving Australia Tasmania

1300 782 896

Just Better Care TAS

03 5972 1860

Mable

1300 736 573

Masonic Care Tasmania Community Support Services

1300 988 160

OneCare Home Care Services Tasmania

1300 555 409

Queen Victoria Home Community Care

03 6243 3100

Queen Victoria Home Residential Care

03 6243 3100

Regis Home Care Tasmania - North

1300 188 740

Regis Home Care Tasmania - South

1300 998 100

Right at Home RightCare

07 3054 1360

South Eastern Community Care - Home Care Packages

03 6269 1200

South Eastern Community Care - Home and Community 03 6269 1200 Care Services The District Nurses Home Care Packages

03 6208 0500

The District Nurses Home Care Services

03 6208 0500

The District Nurses Private Services

03 6208 0500

The Salvation Army Community Care (TAS)

03 6278 3256

Uniting AgeWell Carer Respite Services (TAS)

1300 783 435

Uniting AgeWell North West Tasmania Home Care

03 6715 7000

Uniting AgeWell Northern Tasmania Home Care

03 6715 7000

Uniting AgeWell SouthTasmania Home Care Services

03 6289 8800

Note: 1. 2. 3. 4. 5.

Hom e Ca

Home Care Services

Home Care – Tasmania

1–4

•

•• •• 1–4 • • • 1–4 • • 1–4 • 1–4 • 1–4 1–4 1–4 1–4 1–4 • • 1–4 •

••• •••• • •••• •••• • •••• •••• •

• • • • • •• 1–4 • • 1–4 • • • 1–4 1–4 1–4 1–4 1–4 1–4

• • • • • • • • • • • • • • • • • • •

• • • • • • • • • •

• • • • • • ••• • • • 1–4 • • • •• • • 1–4 • • • •••• 1–4 •••• 1–4 •••• 1–4

CALD; Includes services for financially disadvantaged & CALD clients; 24 hour care available Bhutanese, CALD, LGBTIQ, NESB, Nepalese ATSI, CALD, Chinese, Filipino, Indonesian, Irish, LGBTIQ, Malaysian, Singaporean; includes mental health service 24-hour telephone support, approved DVA Nursing Contractor ATSI, CALD, LGBTIQ

• • •••

•••• •••

••• ••• ••••••• •••••••• ••• ••• • • • • • • • • • • • • • • • • • • •

•••• •••• •••• ••• ••• •••• •••• •••• • •• • •• • ••• • • • • •••• • •••• • ••• • •••• • ••• • •••• •••• • ••••••• ••••••• •••••••

6. 7. 8. 9. 10.

• • • • • • • •

• • • • • • • • • • • • • • • • • • •

•

Advert Web Notes Page ID 22122 Note 1 21845 21844 17524 17525 Note 2 37738 19162 Note 3 38352 38046 38048 22382 22383 17535 17529 62081 81D-81, 113 22109 17541 Note 4 17523 21842 15507 Note 5 148 17536 Note 6 148 19153 96 22069 17551 Note 7

• • CALD

Note 8

• Note 9 Note 8

• Note 10

19532 21433 19502 19510 17537 61763 17554 17522 17528

Priority for clients with short term memory loss CALD, Polish Pages 166, 169, 174, 180 ATSI; Pages 166, 169, 174, 180 CALD; Pages 166, 169, 174, 180

Looking for independent advice?

Talk to a real person who can help now 08 8121 3715

Home Care Options ~ Retirement Living Options ~ Residential Aged Care See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. D Divider

170

Home Care Guide 2022

Resources – Victoria

VICTORIA

Victoria useful phone numbers and websites Advocacy CarerHelp Carers Australia 02 6212 9900

carerhelp.com.au carersaustralia.com.au

Carers Victoria 1800 514 845

carersvictoria.org.au

COTA Victoria 03 9655 2100

cotavic.org.au

COTA Information Service 1300 135 090

cotavic.org.au

Elders Rights Advocacy 1800 700 600

era.asn.au

Government continued

Health continued

Services Australia 13 24 68

Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

servicesaustralia.gov.au

Health

Seniors Rights Victoria 1300 368 821 seniorsrights.org.au

Arthritis Australia 1800 011 041 arthritisaustralia.com.au

Cultural

Beyond Blue 1300 224 636

Centre for Cultural Diversity in Ageing (PICAC) 03 8823 7979 culturaldiversity.com.au Ethnic Communities Council of Victoria 03 9354 9555 eccv.org.au Federation of Ethnic Communities’ Council of Australia 02 6282 5755 fecca.org.au

Government Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Department of Veterans’ Affairs 1800 555 254 dva.gov.au My Aged Care 1800 200 422

myagedcare.gov.au

YourRetirementLiving.com.au

Dementia Australia 1800 100 500

beyondblue.org.au dementia.org.au

Dementia Support Australia 1800 699 799 dementia.com.au Diabetes Australia 1800 637 700 diabetesaustralia.com.au Hearing Australia 13 44 32

hearing.com.au

National Continence Helpline 1800 330 066 continence.org.au National Dementia Helpline 1800 100 500 dementia.org.au/helpline

Legal Consumer Affairs Victoria 1300 558 181 consumer.vic.gov.au Office of the Public Advocate 1300 309 337 publicadvocate.vic.gov.au State Trustees VIC 1300 138 672

statetrustees.com.au

Victoria Legal Aid Legal Helpline 1300 792 387 legalaid.vic.gov.au

Other Carer Gateway 1800 422 737

carergateway.gov.au

Relationships Australia 1300 364 277 relationships.org.au Residents of Retirement Villages Victoria (RRVV) 03 9015 8402 residentsofretirementvillagesvic.org.au Seniors Card (VIC) 1300 797 210

seniorsonline.vic.gov.au

SWEP (Statewide Equipment Program) 1300 747 937 bhs.org.au Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au Volunteering Victoria 03 9052 4524 volunteeringvictoria.org.au

AgedCareGuide.com.au/home-care

171

Home Care – Victoria

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Hom e Ca

Home Care Services Phone

Accent Home Care

03 8720 1338

Active Community Group

03 8820 0000

At Your Service Home Care

0416 215 088

Aunty Grace

1300 008 801

Australian Unity Home Care Service Ballarat Region

1300 160 170

Australian Unity Home Care Service Box Hill Region

1300 160 170

Australian Unity Home Care Services

1300 160 170

Baldwin Living HomeServe VIC

03 6221 5483

BallyCara HomeCare VIC

1300 037 542

BallyCara In-Home Care Services

1300 272 222

BASScare Home Care

0448 757 887

BASScare Meals on Wheels

03 9880 4703

BASScare Social Support Services

03 9880 4709

Bendigo Health Community Care Services

03 5454 7833

Benetas Home Care East

1300 236 382

Benetas Home Care Gippsland

1300 236 382

Benetas Home Care North West

1300 236 382

Benetas Home Care Rural North West

1300 236 382

Benetas Home Care South

1300 236 382

BlueCross Community Services

1300 133 414

BlueCross Home Care

1300 133 414

BodeWell Community Care Packages East Melbourne

1300 726 291

BodeWell Community Care Packages North Melbourne

1300 726 291

BodeWell Community Care Packages South Melbourne

1300 726 291

BodeWell Community Care Packages West Melbourne

1300 726 291

BodeWell Community Care VIC Privately Funded Serv

1300 272 273

Calvary Community Care - Gippsland

1300 660 022

Calvary Community Care - Metro Melbourne

1300 660 022

Calvary Home Maintenance & Modifications

1300 660 022

Care With Quality

03 9572 9300

Careseekers

1300 765 465

Claro Aged Care & Disability Services (VIC)

1300 303 770

CO.AS.IT. Home Care Packages (VIC)

03 9349 9000

CO.AS.IT. Home Care Services (VIC)

03 9349 9000

Colbrow Homecare

1300 331 103

Cooinda

03 5761 3300

COTA Home Maintenance Service

1300 658 842

Cumberland View Home Care

03 9790 0555

Empower Homecare (EPHC)

03 9942 7106

Note: 1. Arabic, CALD, European, LGBTIQ, Malaysian, Maltese, NESB, Polish; Page 107 2. Asian, CALD, Chinese, German, Greek, Indo-Chinese, Indonesian, Malaysian, Singaporean, South Asian 3. Chinese, Croatian, European, Filipino, Greek, Italian, Maltese, Polish, South Asian, Spanish, Thai, Vietnamese; Page 182 4. Shopping excluded; Page 98

5. 6. 7. 8. 9. 10.

1–4 • • • • • • • • • • • • • • ••••• •••••• 1–4 •••••••••••• 1–4

•• • 1–4 • 1–4 1–4 • • • • 1–4 • 1–4 • 1–4 • • •• • • 1–4 • • • 1–4 1–4 • • 1–4 • • • 1–4 • • • 1–4 • • • • 1–4 •• • 1–4 • 1–4 • 1–4 • 1–4 •• 1–4 • • 1–4 • • • • • • • • 1–4 •• 1–4 • • • 1–4 • • 1–4 • • 1–4

• • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • •

• • • • • • • • •

• • • • • • • •

• • • • • • •

• • • • • •

• • • • •• ••• ••• • • •• ••• ••• ••• ••• ••• • • • •••

• • • •

• • • • • • • • • •

•••••• •• ••• •• ••• •• •• • •• ••••••• • ••• • •••

• •

• • • • • • • •

••• • • • • • • • • • • • • • • • •• • •• • •• • •• • •• •••• ••••

• • • • • • • • • • • • • • • •

• • • • • • •

•• ••• ••••• • •••• • •••• • ••• •• ••• • ••• •••••• • •••

Advert Web Notes Page ID 21355 Note 1 61989 Note 2 38565 Note 3 62743 59 22242 59 22241 59 20189 62246 Italian 179 38771 179 14644 98 62221 38767 Note 4 98 20282 17629 17577 Note 5 17720 Note 6 17608 Note 5 17718 Note 6 17703 Note 5 17642 CALD 18322 Note 7 19915 38177 19264 Note 8 19265 17897 127, 137, 160 18125 127, 137, 160 16056 127, 137, 160 37128 20565 Note 9 21553 22122 Note 10 17661 Italian 21739 20268 15847 37738 21143 22297

ATSI, CALD, LGBTIQ, NESB; 24 hour care available ATSI, CALD, LGBTIQ, NESB; 24 hour care available; services also available through DVA funding Includes 24 hour care, STRC & services also available through DVA funding NESB, Sri Lankan Includes overnight respite service & 24 hour care CALD; Includes services for financially disadvantaged clients; 24 hour care available

See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory.

AgedCareGuide.com.au/home-care

177

Home Care – Victoria

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Phone

Enrich Living Services VIC

1300 202 003

Fairview Village Home Care Packages

03 5623 2752

Fairview Village Home Care Services

03 5623 2752

Fernlea Community Care

03 5968 6639

Five Good Friends Home Care Services VIC

1300 787 581

Fronditha Care Home Care Packages

03 9552 4100

Gateways Support Services

03 5221 2984

genU Do Care

03 5298 1053

Glen Eira City Council Community Services

03 9524 3333

healthAbility Home Care

03 9430 9100

healthAbility In Home Care

03 9430 9100

Help in the Home

03 9813 8180

Home Caring

1300 875 377

HomeMade Support

1300 655 688

integratedliving Australia Victoria

1300 782 896

IPC Health Aged Care Services

03 9219 7142

IWAA Home Care Services (VIC)

0435 878 173

Just Better Care VIC

1300 587 823

Like Family

1800 545 332

Lively Home Care

03 9070 4746

Lotus Healthcare

1300 156 887

Lutheran Aged Care Home Care Services (VIC)

02 6060 4000

Mable

1300 736 573

MACS Home Care Services

1300 622 778

MACS Residential Care and Home Services

03 5279 6800

mecwacare Home Care Packages

03 8573 4812

mecwacare Home Nursing & Care Services Gippsland Region (includes Bass Coast)

03 5671 6888

mecwacare Home Nursing & Care Services Melbourne

03 9325 5500

mecwacare Home Nursing & Care Services Nillumbik

03 9325 5500

mecwacare Home Nursing & Care Services North West Metro (includes Melbourne and Nillumbik)

03 9325 5500

Hom e Ca

Home Care Services

1–4 • • • • • • • • • • • • • ••••••••••• 1–4 1–4 1–4

1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–3 1–4 1–4 1–4 1–4

mecwacare Home Nursing & Care Serv South East Metro 03 8573 4999 mecwacare Home Nursing & Care Serv South East Reg

03 5941 5454

mecwacare Home Nursing & Care Services South West Region (includes Warrnambool)

03 5333 0900

Mercy Health Home Care Colac

03 5233 5603

Mercy Health Home Care Geelong

03 5240 7300

Mercy Health Home Care Gippsland

1300 478 776

Mercy Health Home Care Grampians

1300 478 776

Mercy Health Home Care Hughesdale

03 8530 6999

Mercy Health Home Care Lynbrook

1300 478 776

Note: 1. Includes services through Veterans’ Home Care & DVA Nursing 2. CALD, Greek, NESB 3. Includes meal delivery services 4. Arabic, Asian, Chinese, Greek, Hindi, Indian, Italian, Vietnamese 5. ATSI, CALD, LGBTIQ 6. Arabic, Bosnian, CALD, Egyptian, Lebanese, Muslim, South African, Turkish

1–4 1–4 1–4 1–4 1–4 1–4 7. 8. 9. 10. 11.

•••• ••• •• ••• • •• • •• •• •••• • •• ••• ••• •••• ••• • •• ••• •• • • • •••• •• ••• •••• •••• •• •••• ••• ••• •••• •••• •••• ••• •••• ••• ••• ••• ••• ••••

• • • •

•• ••• ••• •• •• ••• ••• ••• •• ••• •• •• •• • • ••• ••• ••• •• ••• ••• ••• ••• ••• ••• ••• ••• ••• ••• ••• ••• •••

• • • •

• • • • • • • • • • • • • • • • • • • • • • •

••••• • ••• ••••• ••••• • •• • •• • ••• ••••• • ••• • ••• ••••• • ••• ••••• • ••• • ••• ••• •• ••••• ••••• ••••• ••••• ••••• • • • ••••• ••••• ••••• ••••• ••••• ••••• ••••• ••••• • ••• ••••• ••••• ••••• •••••

•

• • •

•

Advert Web Notes Page ID 17674 Note 1 38201 38191 21828 22263 17596 Note 2 22154 17679 21770 Note 3 19011 21726 22129 39049 Note 4 81D-81, 113 62750 21237 17654 Note 5 38679 Note 6 19815 Note 7 42108 39059 22079 14156 Note 8 81D-81, 113 22109 17693 16540 17917 CALD 38874 19965 22257 19964 21526 17918 20869 Note 9

• Note 10 Note 9 Note 9

• Note 11

87 20606 87 61708 87 17640 87 17641 87 18510 87 17604

24 hour care available Also provide Short Term Restorative Care and CHSP Flexible In Home Respite Includes services through Veterans’ Home Care (VHC) CALD, NESB; Includes services through Veterans’ Home Care (VHC) CALD, LGBTIQ; Includes services through Veterans’ Home Care (VHC)

See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. D Divider

178

Home Care Guide 2021 2022

Home Care – Victoria

HOMECARE

• HomeCare Package and CHSP Provider • Accredited HomeCare Provider across all 8 Aged Care Quality and Safety Commission Standards • Responsive and flexible support - HomeCare delivered the way you choose • Government subsidised and private service options available • Friendly client-focused care from highly trained support teams • Local office supporting local clients in HomeCare services Call us today to find out more

1300 0 37 542 W: www.ballycara.com E: info@ballycara.com Or visit us at Unit 8, 19 Enterprise Drive, Bundoora, Victoria 3083

AgedCareGuide.com.au/home-care

179

Care your way with Uniting AgeWell

Local staff More care hours Low admin costs $0 exit fee

Make life easier with a Home Care Package or privately funded service tailored to suit you. Personal care

Domestic and personal support

including help with showering, dressing, mobility, meal preparation

including help with household chores, gardening, home maintenance and modifications

Clinical care

Assistive technology

Including nursing, medication management and wound care

including remote monitoring technology, mobility aids, hearing aids, personal safety alarms

Transport

Other services in the community

including for shopping, medical appointments, social outings

may include social support, allied health and other therapies, and other services to meet individual needs

Find out how you can be supported to live well with choice and peace of mind at home. 1300 783 435 180

unitingagewell.org

Home Care – Victoria

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Hom e Ca

Home Care Services Phone

Mercy Health Home Care Mornington Peninsula

03 5978 9700

Mercy Health Home Care North West Metro Preston

1300 478 776

Mercy Health Home Care Parkville

03 9385 9444

Mercy Health Home Care Reservoir

1300 478 776

Mercy Health Home Care Shepparton

1300 478 776

Morcare Services

03 9800 4433

Murray Valley Aboriginal Cooperative

03 5026 3353

Omni-Care

03 9484 8102

Parkglen Home Care Services

03 9798 1633

Pearl Home Care - Melbourne North East

0423 383 633

Regis Home Care Eastern Metro

1300 188 740

Regis Home Care Mildura

1300 188 740

Right at Home RightCare

07 3054 1360

Sequel Home Care

03 9499 1200

Simply Helping Bayside Peninsula

03 9574 0924

Simply Helping Central Highlands & Djerriwarrh

03 5341 8046

Simply Helping Eastern & Greater Eastern Melbourne

03 9735 5348

Simply Helping Geelong & Barwon

03 5261 4808

Simply Helping Gippsland South & West

03 9799 4676

Simply Helping Goulburn Valley

03 5795 1635

Simply Helping Inner & South East Melbourne

03 9574 0924

Simply Helping Loddon Mallee

0426 977 235

Simply Helping North East Melbourne

03 9296 2121

Simply Helping South West (VIC)

03 5381 2076

Southern Cross Care (SA, NT & VIC) Home Care Melb

03 5970 5555

Southern Cross Care (SA, NT & VIC) Home Care Mornington

1800 852 772

St Vincent's Care Services Home Care Melbourne

1800 778 767

St Vincent's Care Services Home Care VIC

1800 778 767

The CareSide

1300 854 080

The Salvation Army Community Care (VIC)

03 9311 7677

Uniting AgeWell Andrew Kerr Home Care

03 5975 6334

Uniting AgeWell Barwon Home Care

03 5243 9566

Uniting AgeWell Bendigo Respite Services

03 5454 2100

Uniting AgeWell Carer Respite Services Melbourne

03 9845 3166

Uniting AgeWell Gippsland Home Care

03 5152 9699

Uniting AgeWell Loddon Mallee North Home Care

03 4026 7000

Uniting AgeWell Loddon Mallee South Home Care

03 5454 2100

Uniting AgeWell Melbourne East Metro Home Care

03 9845 3166

Note: 1. Includes services through Veterans’ Home Care (VHC) 2. CALD; Includes services for Veterans’ through VHC & DVA 3. Greek, Italian; Includes services for Veterans’ through VHC & DVA 4. CALD, NESB; Includes services through Veterans’ Home Care (VHC) 5. African, Asian, Chinese, Indian, Korean

6. 7. 8. 9. 10.

1–4 • • • 1–4 • • • 1–4 • • • • 1–4 • • • 1–4 • • • • 1–4 • • • 1–4 1–4 1–4 1–4 1–4 1–4 1–4

1–4 1–4 1–4

1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4 1–4

• • • • •

• •• •••• •••• ••••• • ••• ••• ••• •••• •••• •••• •••• •••• •••• •••• •••• •••• •••• •••• •••• •••• •••• ••• ••••• •••• • ••• ••• • • ••• ••• ••• •••

• • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • •

• • • • •

• • • • • • • • •

• • • • • • • •

• • • • • • • • • • • •• •• •

• • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • •

• • • • • •

• • • •

•••• ••••• ••••• • •

• • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

Includes overnight care Services for clients living with disabilities; post hospital support ATSI, CALD, LGBTIQ Pages 166, 169, 174, 180 CALD, LGBTIQ; Pages 166, 169, 174, 180

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

Advert Notes Page Note 1 87 Note 1 87 Note 2 87 Note 3 87 Note 4 87

• • • • Note 5 • ATSI

73 148 Note 1

148 96

Note 6 Note 7 Note 7 Note 7 Note 7 Note 7 Note 7 Note 7 Note 7 Note 7 Note 7

• Note 8 • Note 8

Note 9 Note 9 Note 9 Note 9

• Note 9 • Note 9 • • Note 10 • Note 9

Web ID 38880 18334 18984 17590 19963 38425 22140 16036 21697 62144 21584 19333 22069 22114 21876 21880 21877 21881 21882 21883 21878 20278 21879 21884 62801 18518

145 21964 145 22001 38183 17671 62242 17694 61761 21522 19183 17630 17711 17582

See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory.

AgedCareGuide.com.au/home-care

181

Home Care – Victoria

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Hom e Ca

Home Care Services Phone

Uniting AgeWell Melbourne North West Metro Home Care

03 9111 9595

Uniting AgeWell Melbourne South East Home Care

03 9089 1900

Uniting AgeWell Short-Term Restorative Care (VIC)

03 9658 5609

Vasey RSL Home Care

03 9810 5500

VMCH Home Care Services Barwon Region

1300 698 624

VMCH Home Care Services Eastern/Northern Metro Reg

1300 698 624

VMCH Home Care Services Gippsland Region

1300 698 624

VMCH Home Care Services Grampians Region

1300 698 624

VMCH Home Care Services Hume Region

1300 698 624

VMCH Home Care Services Loddon Mallee Region

1300 698 624

VMCH Home Care Services Southern Metro Region

1300 698 624

VMCH Home Care Services Western Metro Region

1300 698 624

VMCH Private Home Care Services

1300 698 624

Note: 1. CALD; Pages 166, 169, 174, 180 2. Pages 166, 169, 174, 180

3. CALD; Pages 116, 173 4. ATSI, CALD; Pages 116, 173

Advert Web Notes Page ID

••• ••• • •• ••• 1–4 ••• 1–4 ••• 1–4 ••• 1–4 ••• 1–4 ••• 1–4 ••• 1–4 ••• 1–4 • 1–4 ••• 1–4 1–4

•• •• •••• • ••••• •••• •••• ••••• ••••• •••• ••••• •••••

••• ••• • ••• •• • ••• ••• ••• ••• •••

••

•••

5. CALD, Maltese; Pages 116, 173 6. Overnight services available; Pages 116, 173

•

• Note 1 • Note 1 • • • • • • •

17880

17689 62239 Note 2 17680 ATSI 116, 173 18310 17666 Note 3 17624 Note 4 116, 173 17658 18324 Note 4 18325 Note 4 17631 Note 4 18640 Note 5 20859 Note 6

Your Home Care Health Experts We provide a variety of Home Services to meet the care needs and assist older people to remain independent at home. Our professional team are happy to work with you to develop a specific care plan tailored to your needs.

Extended Home Care service from

Services we provide ● ● ● ● ● ● ●

Personal Care & Grooming Assistance with everyday tasks Meal Preparation Housekeeping Light Housework Gardening & Home Maintenance Care Companionship & Social Support

T: 1300 952 860 M: 0416 215 088

● Diversional Therapy ● Assistance to attend events or appointments ● Transport and Travel Companion ● Shopping & Shopping Assistance ● In-Home Respite Care

● Overnight Care ● Nursing Services ● Medication Assistance & Management ● In-Home Allied Health Services ● And Many other Services

E: ays@cumberlandmanor.com.au W: www.ayshomecare.org See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory.

182

Home Care Guide 2022

Resources – Western Australia

WESTERN AUSTRALIA

Western Australia useful phone numbers and websites Advocacy Advocare 1800 655 566 CarerHelp

advocare.org.au carerhelp.com.au

Carers Australia 02 6212 9900 carersaustralia.com.au Carers WA 1300 227 377 carerswa.asn.au COTA WA 08 9472 0104 cotawa.org.au Office of the Public Advocate 1300 858 455 publicadvocate.wa.gov.au Older Persons Advocacy Network 1800 700 600 opan.com.au WA Elder Abuse Helpline 1300 724 679 advocare.org.au

Cultural Aboriginal Interpreting WA (AIWA) 1800 330 331 aiwaac.org.au Fortis PICAC WA 08 9300 3165 fortisconsulting.com.au Ethnic Communities Council of WA 08 9227 5322 eccwa.org.au Federation of Ethnic Communities’ Council of Australia 02 6282 5755 fecca.org.au

Government Aged Care Quality & Safety Commission 1800 951 822 agedcarequality.gov.au Department of Veterans’ Affairs 1800 838 372 dva.gov.au

YourRetirementLiving.com.au

Government continued

Health continued

My Aged Care 1800 200 422

Seniors Health Card 13 23 00 servicesaustralia.gov.au/ individuals/services/centrelink/ commonwealth-seniors-health-card

Services Australia 13 24 68

myagedcare.gov.au servicesaustralia.gov.au

Services Australia - Carers & Disability 13 27 17 servicesaustralia.gov.au/ individuals/carers Services Australia - Medicare 13 20 11 servicesaustralia.gov.au/ individuals/medicare Services Australia - Older Australians 13 23 00 servicesaustralia.gov.au/ individuals/centrelink

Health Arthritis Australia 1800 011 041 arthritisaustralia.com.au Beyond Blue 1300 224 636 Dementia Australia 1800 100 500

beyondblue.org.au dementia.org.au

Dementia Support Australia 1800 699 799 dementia.com.au Diabetes Australia 1800 637 700 diabetesaustralia.com.au Hearing Australia 13 44 32

hearing.com.au

National Continence Helpline 1800 330 066 continence.org.au National Dementia Helpline 1800 100 500 dementia.org.au/helpline

Legal Consumer Protection Division 1300 304 054 commerce.wa.gov.au/ consumer-protection Legal Aid WA Info Line 1300 650 579 legalaid.wa.gov.au Office of the Public Advocate (WA) 1300 858 455 publicadvocate.wa.gov.au Public Trustee 1300 746 116 wa.gov.au/organisation/ department-of-justice/public-trustee

Other Carer Gateway 1800 422 737 carergateway.gov.au Indigo 08 9381 0600 indigosolutions.org.au Relationships Australia 1300 364 277 relationships.org.au Seniors Card (WA) 1800 671 233 seniorscard.wa.gov.au State Administrative Tribunal 1300 306 017 sat.justice.wa.gov.au Translating and Interpreting Service (TIS) 13 14 50 tisnational.gov.au Volunteering WA 08 9482 4333 volunteeringwa.org.au

AgedCareGuide.com.au/home-care

183

190

Home Care – Western Australia

Web ID – Visit AgedCareGuide.com.au/home-care and type this number in the search field (top right) for more details on providers and their services

Hom e Ca

Home Care Services Phone

Amana Living Home Care Services

1300 262 626

Amaroo Village Gosnells

08 9490 3899

Amaroo@Home

08 9490 3899

Amaroo@Home Denmark

0423 703 972

Astley Care Home Care Packages

08 9490 2393

Astley Care In Home Services

08 9490 2393

Bethanie CHSP Services Mid West

13 11 51

Bethanie CHSP Services Perth Metro East

13 11 51

Bethanie CHSP Services Perth Metro North

13 11 51

Bethanie CHSP Services Perth Metro South

13 11 51

Bethanie CHSP Services South West

13 11 51

Bethanie Community Care Mid West

13 11 51

Bethanie Community Care Perth Metro East

13 11 51

Bethanie Community Care Perth Metro North

13 11 51

Bethanie Community Care Perth Metro South

13 11 51

Bethanie Community Care South West

13 11 51

Catholic Homes - Home Care Services

1300 244 000

Catholic Homes - Home Care Services Metro

1300 244 000

Catholic Homes - Home Care Services Regional

1300 244 000

Chung Wah Community & Aged Care Commonwealth Home Support Programme

08 9328 3988

Chung Wah CAC Home Care Packages

08 9328 3988

Coolibah Care Home Services

08 9535 0300

Hall & Prior Clarence Estate Home Care

08 9841 5999

Juniper CHSP Program

08 6363 6324

Juniper Home Care

1300 313 000

Juniper Home Care Wheatbelt

08 6363 6324

Juniper Kununurra Community Care

1300 313 000

Just Better Care WA

1300 587 823

MYVISTA Home Care

08 9207 4666

Mable

1300 736 573

Morrissey Homestead

08 9725 4699

Right at Home Kalgoorlie Wheatbelt

08 9035 0417

Right at Home Perth Midland

08 6146 0085

Right at Home Perth Northern Suburbs

08 6202 8033

Right at Home Perth West Coast

08 6202 8033

Right at Home RightCare

07 3054 1360

SHINE Community Services

08 9253 5555

St Bart's Home Care

08 9323 5168

SwanCare At Home

08 6250 0300

VisAbility

08 9311 8202

White Oak Home Care Packages

08 9301 0299

White Oak Home Care Services

08 9301 0299

Note: 1. ATSI, CALD 2. CALD; Services also include Short Term Restorative Care (STRC) 3. CALD, Italian; Services also include Short Term Restorative Care (STRC) 4. CALD, Italian

1–4 • • • • • • • • •••• 1–4 ••••• 1–4 ••• • 1–4 ••• •• 2–4

1–4 1–4 1–4 1–4 1–4 1–4 1–4

• • • • • •

••

•• 1–4 • • 1–4 • 2–4 1–4 1–4 1–4 1–4 1–4 1–4

•• • • • •

1–4 • 1–4 • • 1–4 • 1–4 1–4 • • 1–4 1–4 1–4

•

••

• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

••• ••• •• •• ••• ••• ••• ••• ••• ••• ••• ••• ••• ••• • ••• ••• • • •• ••• ••• ••• ••• ••• ••• ••• ••• ••• ••• ••• ••• ••• ••• •••

•

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Advert Notes Page CALD 3, 188 3, 188 3, 188

• Note 1 • CALD • CALD • CALD • Note 2 • Note 3 • Note 4 • CALD • Note 5 • • • •

•

189 189 189 189 189 189 189 189 189 189 190 190 190

Web ID 17724 20115 20028 38381 17745 21920 19507 21037 19509 19508 19506 18421 21036 17798 17796 17733 38334 21188 38333 20092

17754 83 19581 19516 186 20696 186 18080 ATSI 186 18784 186 17750 ATSI 61871 18042 Note 6 81D-81, 113 22109 54982 Note 7 96 61807 96 38327 96 22378 96 62674 96 22069 38472 17794 185 20415 19175 20085 ATSI, CALD 19454 Note 8

5. Asian, Burmese, CALD, Cambodian, Chinese, Filipino, Indian, Indo-Chinese, Korean, Malaysian, Singaporean, Thai, Vietnamese 6. CALD, Croatian, Italian, Korean, Macedonian 7. Filipino, German, Italian, Nepalese, Spanish 8. Includes DVA Nursing Service and Veterans’ Home Care

See Terms and Definitions on page 124. Visit AgedCareGuide.com.au/home-care for a complete overview of providers and services in each State and Territory. D Divider

AgedCareGuide.com.au/home-care

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Index Home Care Index Accessibility. ........................................................................... 86 Alternative transport.......................................................... 100 Assessment. ......................................................................... 115 Care agreement. ................................................................. 118 Care At Home. ...............................................................92-104 Carers..................................................................................... 106 Case management. ............................................................ 118 Case study - All hands on deck......................................... 99 Case study - Doing it Gwen’s way..................................... 89 Case study - Friends and family........................................ 93 Case study - rejuvenation through respite.................. 105 Choosing a provider........................................................... 120 Commonwealth Home Support Programme.............. 110 Community support ............................................................ 92 Community Visitors Scheme............................................ 102 Cooking programs................................................................ 99 Cost......................................................................................... 117 Council services................................................................... 108 Domestic assistance ........................................................... 96 Driving.................................................................................... 100 Eligibility ................................................................................ 115 Emergencies........................................................................... 88 Family and friends ............................................................... 93 Financial consultants. ........................................................ 118 Food subscription services. ............................................... 98 Garden maintenance........................................................... 94 Government funded supports........................................ 109 Grocery delivery.................................................................... 97 Home care options............................................................... 85 Home Care Packages......................................................... 111 Home maintenance. ............................................................ 94 Is this you?.............................................................................. 84 Managing supports. ........................................................... 115 Meals........................................................................................ 98 Men’s sheds.......................................................................... 103 Modifications.......................................................................... 88 Package supplements........................................................ 112 Personal assistance.............................................................. 95 Placement consultants...................................................... 118 Planning and Managing Supports......................... 115-120 Planning supports. ............................................................. 115 Prepared meals..................................................................... 98 Priority.................................................................................... 119 Public transport................................................................... 100 Questions to ask................................................................. 120 Respite................................................................................... 104 Safety........................................................................................ 86 Safety assessment................................................................ 88 Scams....................................................................................... 89 Self funded supports......................................................... 114 Self-managing HCP............................................................. 112 Social clubs........................................................................... 102 Social support ..................................................................... 102 Support network................................................................... 86 Support Options. ....................................................... 107-114 Taxi Subsidy Scheme......................................................... 101 Technology. ............................................................................ 88 Transport options .............................................................. 100 Understanding home care........................................... 85-90 Volunteering......................................................................... 104

Waitlists. ................................................................................ 119 What is home care?.............................................................. 85 When to consider help........................................................ 90

Resources Index How to read the directory................................................ 122 Abbreviations....................................................................... 123 Terms and Definitions....................................................... 124 ACT Useful phone numbers and websites. ................. 125 ACT Retirement Village listings............................... 126-127 ACT Home Care Services listings.................................... 128 NSW Useful phone numbers and websites................. 129 NSW Retirement Village listings............................. 130-139 NSW Home Care Services listings. ........................ 140-142 NT Useful phone numbers and websites..................... 143 NT Retirement Village listings.......................................... 144 NT Home Care Services listings...................................... 144 QLD Useful phone numbers and websites. ................ 145 QLD Retirement Village listings.............................. 146-150 QLD Home Care Services listings.......................... 151-152 SA Useful phone numbers and websites..................... 153 SA Retirement Village listings. ................................ 154-161 SA Home Care Services listings.............................. 162-164 TAS Useful phone numbers and websites................... 165 TAS Retirement Village listings............................... 167-168 TAS Home Care Services listings. .......................... 168-170 VIC Useful phone numbers and websites.................... 171 VIC Retirement Village listings................................ 172-176 VIC Home Care Services listings. ........................... 177-182 WA Useful phone numbers and websites. .................. 183 WA Retirement Village listings................................ 184-189 WA Home Care Services listings..................................... 191

Retirement index Accommodation options. ................................................... 62 Accreditation.......................................................................... 68 Active........................................................................................ 52 Ageing in place....................................................................... 75 Blues............................................................................................ 5 Boosting mental health....................................................... 56 Boosting super...................................................................... 15 Budget. ....................................................................................... 9 Capital Replacement Fund................................................. 69 Care communities. ............................................................... 64 Career......................................................................................... 7 Charges.................................................................................... 69 Checklist.................................................................................. 79 Choosing a village................................................................. 66 Community housing............................................................. 64 Consumer story (health)............................................... 54-55 Consumer story (volunteering). .................................. 24-25 Contract................................................................................... 72 Cooling-off. ............................................................................. 73 Debts........................................................................................... 8 Deferred Management Fee................................................ 69 Deposit. ................................................................................... 69 Diet. .......................................................................................... 49 Disclosure documents......................................................... 72 Donor Funded Village.......................................................... 62 Downsizing. ............................................................................ 20 Entry payment. ...................................................................... 69 Estate planning......................................................................... 9

Exercise. .................................................................................. 52 Expenses.................................................................................... 8 Fall prevention....................................................................... 53 Fees. ......................................................................................... 69 Finance. ............................................................................... 8-14 Financial advisor.................................................................... 13 Financial planner................................................................... 10 Flexi units................................................................................ 64 Foolproofing.............................................................................. 8 Frequently Asked Questions.............................................. 78 Goals. ....................................................................................... 11 Health................................................................................. 49-57 Hobbies...................................................................................... 7 Home care.............................................................................. 75 Independent Living Units.................................................... 62 Investing............................................................................ 18-19 Investment options. ............................................................. 19 Journey........................................................................................ 5 Levies. ...................................................................................... 69 Life in a village........................................................................ 58 Lifestyle..........................................................................8, 20-48 Maintenance fund. ............................................................... 69 Manufactured Home Estates............................................. 64 Mental Health. ................................................................. 56-57 Moving. .................................................................................... 21 Nutrition............................................................................ 49-51 Occupancy rights.................................................................. 61 Opportunities............................................................................ 6 Pets........................................................................................... 60 Phases......................................................................................... 5 Physical Health. ..................................................................... 52 Planning...................................................................................... 9 Protection. .............................................................................. 10 Purpose...................................................................................... 7 Questions................................................................................... 8 Real estate agents. ............................................................... 20 Relocation specialists........................................................... 22 Rental units............................................................................. 64 Resident Committees. ......................................................... 60 Resident Funded Village...................................................... 61 Residential aged care. ......................................................... 77 Retirement Living Options............................................ 58-80 Retirement planning........................................................ 7-19 Rights........................................................................................ 74 Risks.......................................................................................... 19 Savings........................................................................................ 8 Seller Advocates.................................................................... 21 Selling....................................................................................... 20 Serviced Apartments. .......................................................... 62 Settling-in................................................................................ 74 Stamp duty. ............................................................................ 69 Strategies................................................................................ 57 Study. .......................................................................................... 7 Superannuation. .........................................................9, 15-17 Supplements.......................................................................... 51 Supported Living............................................................ 62, 76 Supported services. ............................................................. 76 Travel.................................................................................. 26-48 Types of villages. ................................................................... 61 Volunteering....................................................................... 7, 23 Wellness..................................................................................... 7

Call 1300 186 688 or email sales@dps.com.au

YOUR DPS SALES TEAM www.AgedCareGuide.com.au

192

Matt

Mar

www.DisabilitySupportGuide.com.au

Your Retirement Living – 9 th edition

Home Care Guide 2022

Home is a Feeling Discover a retirement community that cares about you now and in the future. Enjoy peace of mind with in-home support services available at all Ozcare retirement villages and co-located aged care facilities. With Ozcare, you’re in safe hands. Flexible Entry Price Options State-of-the-art Facilities Co-located with Ozcare Aged Care Facilities VIP Access to Ozcare Services Pet Friendly

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