Field Staff Employee Handbook by DrakeANZ

FIELD STAFF EMPLOYEE HANDBOOK

CONTENT WELCOME TO DRAKE NEW ZEALAND ............. 03 WORK & PAYMENT INFORMATION .................... 04 DRAKE ONLINE & TIMESHEETS ......................... 06 HEALTH AND SAFETY ........................................... 08 PERFORMANCE EXPECTATIONS ........................ 09 DRAKE VALUES ...................................................... 10 OFFICE LOCATIONS ............................................. 11

FIELD STAFF EMPLOYEE HANDBOOK | DRAKE NEW ZEALAND

WELCOME TO DRAKE NEW ZEALAND Congratulations on becoming a member of the Drake team. We are really pleased that you have chosen to work with us. As a Drake Field Staff Employee you are important to us, because our success has been built on the hard work of people like you. Working with Drake offers you a chance to: 99 Improve your current skills

99 Make new connections

99 Be rewarded for your skills

99 Work jobs and hours to suit your lifestyle

99 Learn new skills

WHO WE ARE

IMPORTANT When offered a job, you do not have to accept it, but once you have accepted a job, you MUST do it.

Since 1971, Drake New Zealand has supplied temporary and permanent staff to our clients. We were founded in Canada in 1951 and now have offices in many countries all over the world, including 10 branches in New Zealand. Drake is a values-driven organisation, and we take pride in employing Field Staff who also represent those values. On page 10, you will find a list of our corporate values.

HOW TO BE SUCCESSFUL You can talk to a Drake representative 24 hours a day, seven days a week on 0800 840 940. Improve your chances of success at work by following these tips: Attitude

Maintain a positive attitude

Punctuality

Always be on time

Reliability

Keep absenteeism to a minimum

Responsibility

Always give 100% effort

Honesty

Always tell the truth

Integrity

Keep each clientâ&#x20AC;&#x2122;s work confidential

Behaviour

You only have one chance to make a good first impression

YOUR DRAKE CONSULTANT Your Drake consultant is the most important person you will work with at Drake. When you work for Drake, please remember to call us if you: 99 Are going to arrive late for work 99 Are unable to go to work for any reason (you should call at least two hours before the shift starts) 99 Have an accident while working for Drake

24/7 SUPPORT Your consultant is here to help you, so call us toll free on 0800 840 940

99 Have any questions about pay rates or timesheets 99 Are having any problems at work 99 Are offered a full-time job, we would love to congratulate you and arrange for your final pay 99 For some reason you can no longer work for Drake

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FIELD STAFF EMPLOYEE HANDBOOK | DRAKE NEW ZEALAND

WORK AND PAYMENT INFORMATION Before going to work, please make sure that you have the name of the company you are going to work for, who to report to, the address and directions. Wear clean and suitable work clothing, always dress neatly and, if applicable, make sure that you wear the safety clothing as directed for that job. For industrial workers, always take your steel capped boots unless otherwise advised. When you arrive at work and meet the person you will be reporting to, give them your name, check your duties, confirm your hours of work and when your breaks will be.

IMPORTANT Occasionally a representative from Drake will visit you while you are working. They are there to help you, so feel free to say hello.

As soon as you know when your job is finishing, please call your consultant. That way, we know when you are available to begin your next job. To make sure that you get paid correctly and on time please make sure that you complete your timesheet as shown below:

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FIELD STAFF EMPLOYEE HANDBOOK | DRAKE NEW ZEALAND

PLEASE REMEMBER 99 Both you and your supervisor must sign your timesheet 99 We must receive your timesheet by 10:00am Monday for payment that week 99 Use a new timesheet for each job (if you do not have a new timesheet call your consultant and they will send you one) 99 Round up your hours to 0, 15, 30 and 45-minute increments. For example, if you start work at 08:10, this should be rounded up to 08:15 99 Check that all your hours are added up correctly and that a total number for the week is entered 99 You are not paid for your meal break, unless advised by your consultant 99 If you want to be paid any sick or holiday pay, you must call your consultant before 10:00am on Thursday, for payment the following Friday 99 Set any automatic payments to come out of your account on Fridays because this is the official payday 99 Drake pays all Field Staff Employees weekly via direct credit into your bank account 99 Your pay period is Monday to Sunday 99 Any questions you have about your wages, hours worked or pay rates, please call your consultant

Help us reward your hard work and efforts by completing your timesheets correctly.

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FIELD STAFF EMPLOYEE HANDBOOK | DRAKE NEW ZEALAND

DRAKE ONLINE TIMESHEETS Some of our clients use our online timesheet system. Your consultant will let you know if the client you are working for uses Drake Online, otherwise submit a timesheet as normal.

LOGIN Enter your User ID and Password to login at www.nz.drakeonline.com If you require a User ID and Password, or have any questions, please contact your local Drake office.

COMPLETE YOUR TIMESHEET Complete your timesheet online in three easy steps. Once you complete and approve your timesheet, the client will approve it and your Drake consultant will process it. 1. Click on Timesheets in the Menu Bar.

2. Select the relevant timesheet by clicking on the number in the Timesheet column.

3. Complete and confirm the hours on the timesheet by checking the boxes to confirm your daily hours and then click Approve this Timesheet. The client will then be notified to approve your online timesheet. Alternatively, save your hours for later submission. Please Note: If you did not work on a scheduled day, please mark your hours as Start Time 00:00 and Finish Time 00:00, and select a Leave Reason from the drop-down box i.e.. “sick”.

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FIELD STAFF EMPLOYEE HANDBOOK | DRAKE NEW ZEALAND

24 HOUR CLOCK All timesheets must be calculated in a 24 hour clock. Please refer to the below guide for the hours of a 24 hour clock:

24 hour clock

1.00 am