DRAKE
NEWSLETTER Quarter Two, 2019
DRAKE INTERNATIONAL
QUARTER TWO, 2019
As we steam through FY19, it is encouraging to see increasing engagement and momentum in the business. Our back-office teams will continue their focus to support operations though improving process efficiency and compliance.
EXECUTIVE COMMITTEE UPDATE
Current activities include: • • • • • • •
“
EXECUTIVE COMMITTEE Drake is in an excellent position to regain market share.
Investment is being made in sales, marketing and our delivery capability.
Our strategy is simple; identify the key markets we want to own, build capability to address those markets’ needs, and deliver service excellence. Drake is in growth mode; we therefore want you to focus on winning and delivering work to the highest standard. Be proud and confident that each of you will be responsible for contributing to what will be the resurgence of one of the best brands in the market. DRAKE INTERNATIONAL
Our Executive Committee:
Implementation of the Deputy rostering system for Medox and Flex for major selected clients Improved compliance to reduce worksite injuries (League Ladder Indicators) Digitalizing the Drake Management System (Recruitment, Quality and WHS documentation – process and forms) Reducing credit notes due to incorrect rate card selection in Bond (old rate card errors) Reintroduction of our R&R program: RAPID Improving cash collections to reduce branch ATBs Legal compliance to ensure the Drake Labour Hire License is maintained
FRANK SPIZZO
Chief Financial Officer
The key to exceeding standard profitability and enjoying the resulting benefits is in driving the DFO. Our aim over the coming months will be to work towards achieving a minimum DFO of 1.0 per branch. Investment in sales focused personnel will also help to drive our objectives, as will investment in technology and marketing.
CHRISTOPHER OUIZEMAN
Profit Improvement Manager
One of our standout brands, Medox, has undergone a brand refresh, and with that has come new opportunities, growth and the expansion of the team. In terms of results, Medox have just hit their biggest monthly result for the last decade and the team around the country are very proud. We look forward to reporting more success next quarter with the expansion to new international regions such as Singapore. All in all, it’s an exciting time at Drake as we continue to make investment into the business and drive future growth.
NICK POLIMENAKOS
National Manager - Medox QUARTER TWO, 2019
FROM THE HR DESK
HR HUDDLE
HR has had a busy time sourcing and recruiting talented individuals to join the team at Drake Australia. We have had some fantastic new recruits who bring a wealth of experience and an abundance of energy to our business. Please see our welcome list for Q2 below. Watching our new recruits experience Drake’s onboarding and induction process has made us realise we need a more in-depth and structured system. This will help ensure our new starters are productive, effective and successful within the first 6 months.
We would like to welcome all our new starters for Q2!
WELCOME
Melbourne Catherine Dawe – DRS Michael Benedet – Marketing Karen Paynter – Legal Clayton John Law – Credit Shirley Wei – IT & T
Adelaide Nathan Ward – DO Kevin Tuano – DO
Sydney Samantha Nemapare - Vertical Talent
Canberra Tarryn Ward – Medox
Parramatta Mark Howison – DI
Albury Kiri Lee Baulch – DI Vanessa Auciello – DI
A big warm welcome also to our Q3 (April-June) starters who will receive their special mention in our next issue, released in July. We haven’t forgotten you! DRAKE INTERNATIONAL
Coming your way is a new Onboarding & Induction Handbook and a thorough 30, 60, 90 Day Check-In Guide to help provide the best experience possible for a new employee.
From the HR Desk
We’ve also launched the new Employee Handbook – helping both new recruits and long-standing employees navigate the world of Drake. Make sure you have a read through and let us know if you have any suggestions! The Handbook can be found on Insight. Another exciting initiative for HR is the revamp of our Reward and Recognition Program. Based on feedback from you all, the new program will focus on Values Education, Team-based Reward and Recognition, Simplicity, Regularity and Collaboration! To prepare for the launch, we invite you all to have a think about which of the RAPID values you see displayed most in the workplace, and which value you’d like to see more of, email Enessa with your thoughts. Lastly, a reminder of our referral program, where you can earn $1,000 for referring a Recruitment Consultant, CRM or Manager, and $500 for any other position. Contact HR to find out more. QUARTER TWO, 2019
01
Celebrating Wins
SALES SHAPSHOT
Win Alert Americold is growing to be one of Sherwood’s largest clients as Drake continues to supply staffing services to their temperature-controlled storage facilities. The Drake Sherwood branch were given the opportunity of a trial to provide staff over the last 7 months. During this time, we have seen continued growth in head count, which has been a big win for the Sherwood team and hopefully wider Queensland.
Kristianne has sourced quality talent in line with Americold’s requirements and is averaging an 80% ratio from walk through to confirmed starter which is an outstanding result. This has left only 20% of the staff fill for the other agencies to pick up. Well done Kristianne for your dedication, commitment to service, and for making the most of this opportunity.
Currently there are two other agencies also participating in the trial. We are thrilled to report our Consultant, Kristianne Sukkar, is outperforming the two current incumbent agencies, as Drake is now Americold’s first point of call.
DRAKE INTERNATIONAL
QUARTER TWO, 2019
02
03
New Business Won
Sales Star
New Business Won Congratulations to all the branches who have secured new business and worked on some big projects over Q2! Northern Territory: Victoria: • Svitzer Australia • Briggate Medical Company • Department of Veteran Affairs • Australian Electoral • NDIS Commission Queensland: • Myer Altona DC • STG Global • Metcash • Marie Stops • Marriott Hotel • Wyndham Resort • Bionics Institute • RT & DM Springs • Sacred Heart Mission • TRI Australasia • Merri Health • Bunnings • Latrobe Council • North Richmond Community New South Wales: Health • Aged Care Commission South Australia: Some very exciting contracts in • Australian Electoral progress national & international Commission coming out of NSW…watch this space!
ACT: • Easy Landscapes DRAKE INTERNATIONAL
Western Australia: • Thrifty • Enrich Living • BreatheSafe Manufacturing
We’d like to introduce our Drake sales star for Q2:
Nathalie Den Doelder Reason for nomination:
Nathalie took on the opportunity as Account Manager for ALDI in Sherwood, which requires 24/7 support. Nathalie has done an exceptional job in providing high quality contractors within strict deadlines. So much so, that we have recently been informed that due to Drake’s continual improvement and service, ALDI will be providing us with the opportunity to supply to the Transport & Logistics department in the coming months (this is the only department we have not had the opportunity to provide staff for). This could not have been made possible without Nathalie’s hard work and tireless dedication. Great Job Nathalie!
If you have a major Win Alert or would like to nominate someone who is a Drake Star, please email alaurence@au.drakeintl.com
QUARTER TWO, 2019
FROM THE L&D DESK
LEVERAGING LEARNING
01
The last month has seen the delivery of our National Sales program, The Challenger Sale. This is a fully blended program, with learners undertaking skills and knowledge built through e-learning modules, face-to-face training and ongoing webinars. Learning through these methods enables us the best chance to embed these new Challenger skills, supported by a new process for winning your next sale and many more sales to come.
LATEST TRAINING UPCOMING OPPORTUNITIES
1. Challenger Sale:
Scheduled for the end of June. If you have any team members who would benefit from building their Challenger Sales skills, please contact Marjie. Future courses will be run quarterly as required.
DRAKE INTERNATIONAL
2. Drake Site Safety:
Training is scheduled for the 19th and 20th of June. Invites will be sent shortly for this training. If you have any new consultants requiring this training, please contact Marjie.
- Ninja Graduates from Melbourne, Adelaide and Perth
3. Seek Essentials:
Held monthly for new hires. Please contact Marjie if you have not received your invite or would like to brush up on your Seek skills.
QUARTER TWO, 2019
02
TRAINING STARS
03
JOHN LAW
SKILL SPOTLIGHT
Finance, Melbourne
Onboarding staff is a key feature of our Learning and Development platform, and we need to give a shout out to our latest Training Star!
1. Take control of your own learning Where you see opportunities in your learning style, ask yourself what you need to do to get the most out of this activity?.
2. Understand what holds you back John has been so focused on ensuring he was on track with his modules, he even called Marjie personally to check he had completed them accordingly. We love your enthusiasm for your own learning and development John - great work! Other notable mentions to our newbies completing their modules and dedicating time to their learning:
Tanya Anderson DO in Melbourne
Karen Paynter Legal in Melbourne
DRAKE INTERNATIONAL
Lyndal Mildren DRS in Melbourne
Look at what blocks your success and actively address to ensure you keep yourself in a positive growth mindset.
3. Beware of the inner voice The inner negative chatter can have a major impact of embracing new and different opportunities. When the negative thoughts approach...think how you can turn this into a positive?.
4. Embrace feedback This is the corner stone for being a better version of yourself. Be open and look for opportunities to ask for feedback. This is a skill in itself and will take time to be completely comfortable with both the positive and constructive comments.
5. Lastly, set challenging goals Always look forward and strive for what’s next, both for yourself and your work activities. Keep thinking “where is your next prospect?” and “where is the next sale coming from?.“
QUARTER TWO, 2019
LATEST CAMPAIGN UPDATES
MARKETING MAGIC
Easter Campaign
Social Media Competition - Drake International Over Easter, we ran a hugely successful digital campaign. Made up of an eDM (email), social media competition and social media posts, it was the single most successful social media campaign Drake has ever run. These campaigns are particularly important for generating brand equity in the market, keeping our current followers engaged and attracting new followers.
DRAKE INTERNATIONAL
Social media has been cited as the single most powerful digital marketing tool in 2019. 71% of people who have had a positive experience with a business’ social media recommend the brand to their network. Imagine the power of the thousands of followers we have across our pages, harnessed into positive word of mouth marketing! Priceless.
Further, 63% of people that search for businesses online are more likely to use ones with an informative social media presence. We have been creating some innovative and cost-effective social media campaigns over the last quarter designed to build our digital footprint.
Results from the campaign: People reached
23,518
Likes:
718
Comments
1,019
Shares:
612
Page likes are up by: 109% on Drake, 110% on Medox, 108% on DSR
- Can You Find The Eggs Campaign
QUARTER TWO, 2019
International Nurse’s Day
MARKETING WINS
TENDERS AND PROPOSALS WINS
Social Media Competition - Medox
To mark International Nurse’s Day, Marketing ran a social media competition encouraging our audience to nominate an unsung carer or nurse in their life. We have had some amazing heartfelt responses and it was a fantastic way to recognise some nursing and support worker superheros! With hundreds of Likes, Shares and Comments, Medox is now ranked 2nd in its competitor circle for engagement and followers on Facebook.
Facebook Jobs: A great source for Applicants Did you know Facebook has a dedicated job section? If you aren’t having much success with your traditional application channels, marketing can help upload jobs onto Facebook! Utilising the Facebook jobs function has been particularly effective throughout the AEC recruitment drive in Victoria, generating 258 quality candidates for hard to fill regional areas. Marketing will be in touch in the coming weeks with your branch to run some training on digital marketing opportunities which will include Facebook.
Department of Corrections (Drake New Zealand – Medox) Recently appointed to the panel for provision of Registered Nurses. Welcome to Julie Anderson! Julie will be working alongside Max and brings a wealth of experience. Welcome Julie! iBestTeacher – Provision of teachers based in China. Final Stages of TNT/FedEx Tender We’ll keep you updated. We have a number of Tenders and Proposals upcoming. Watch this space.
... Linkedin Vertical Talent received a place in the Top 25 Most Socially Engaged Awards
in the recruitment industry sector on LinkedIn. Follower growth is continuing at a steady average of 150% increase month on month. Marketing produces content calendars each month to ensure we remain on this list
DRAKE INTERNATIONAL
QUARTER TWO, 2019
MILESTONES & MOMENTS
PEOPLE POWER
WHAT OUR CANDIDATES & CLIENTS ARE SAYING ABOUT US:
Priyanka from Clayton had her beautiful baby girl, Aarika, on the 3rd of May. Congratulations Priyanka!
Kellie from Medox got married, congratulations Kellie & new husband Nathan
Rudy from Laverton got engaged to her partner, Jephrey. Congratulations Rudy!
Shelby from Laverton has just been appointed Captain of the Women’s Seniors team at Braybrook Football Club. Go Shelby!
Jack from Melbourne Medox has joined the Men’s Seniors team at Burnside Heights Football Club. Jack is working actively with the club to support youth development and community fundraising initiatives. Go Jack!
To Nathan Ward, Adelaide: “I wanted to take this opportunity to thank you for all your efforts in respect to my recent recruitment through Drake International. From the first contact, I was extremely impressed by your professionalism and honestly. This has been one of the positive experiences I have had with a recruitment company. You have really gone over and above. I feel very fortunate to have met you and you really made this a much more enjoyable and less daunting experience. Your passion for people and inherent ability to connect and follow through, will ensure your future success. Thank you once again, you deserve recognition for a job well done.”
DRAKE INTERNATIONAL
To Monika Garlinge, Laverton: “Getting a full-time role at Metcash wasn’t possible without your help and support. I’m really grateful for the day I became a member of Drake. Drake is the best recruitment agency for me. I once again thank you and the whole Drake team and I assure you that I will keep your name in my best recommendations.”
Vishwa from Parramatta had her beautiful baby girl, Pehel, on the 22nd of March. Congratulations Vishwa! Leigh from Melbourne proposed to his partner, Vanessa, and she said YES! Congratulations Leigh! QUARTER TWO, 2019
SAFETY SPOTLIGHT
Drake Australia is currently working on the development of an electronic version of a Company Management System, which will include WHS, Quality and other aspects of the business. This project is designed to streamline internal processes, remove the administrative burden from the branch network and improve our compliance aspects. The project is expected to take around 6 months to complete. The project team includes Robert Homer (Global IT) and representation from local executive management, WHS/QA, IT and Operation staff. The planning phase of the project is well underway, and we are currently reviewing and updating the documents, information and forms that will be used to produce this new corporate management platform. We are currently developing a library of forms required by the branch network, including Site Inspections, Reference Checks, Injury/Incident Report and Investigation forms. These documents are being given a face-lift and have been designed to be electronically editable. The plan is to allow these forms to be completed using a PC/iPad and being able to access and/or upload the document directly from/to Bond. Until this project is completed and launched, we need to continue to complete all the required compliance aspects and ensure the evidence is available on Bond. Onwards and upwards into Q3!
DRAKE INTERNATIONAL
QUARTER TWO, 2019