Recruitment and HR Solutions Overviews

RECRUITMENT & HR SOLUTIONS OUR SERVICE OFFERINGS

CONTENT DRAKE NEW ZEALAND ........................................ 03 FLEXIBLE STAFFING SOLUTIONS ...................... 04 PERMANENT RECRUITMENT SOLUTIONS ....... 06 HEALTHCARE STAFFING SOLUTIONS................. 10 THE EMPLOYEE JOURNEY ................................... 11 BEHAVIOURAL ASSESSMENTS .......................... 12 UNBUNDLED RECRUITMENT .............................. 14

INTRODUCTION Since our inception in 1951 in Canada and 1971 in New Zealand, Drake is a global provider of Recruitment and Human Resource Management solutions.

Today, Drake is represented across New Zealand by a network of ten branches servicing a broad client base across the North and South Island.

RECRUITMENT SERVICES Drake Recruitment Services holds nearly 50 years’ experience throughout New Zealand, sourcing highquality candidates for hard-to-fill roles.

Our expertise in permanent and temporary recruitment spans across different industries including Healthcare, Engineering, Banking & Finance, Customer Service, Manufacturing and Warehouse & Logistics.

50

years of industry experience

12

countries globally

HR SOLUTIONS SERVICES

“

From attraction to separation, our unique suite of talent management solutions will empower your employees to outperform in their role.

Dealing with Drake has been wonderful. In our experience, Drake is one of the best recruitment agencies we have dealt with. It was very easy to communicate with them, and all of our needs and requirements for personnel were met. Their quality and professionalism in delivering results is what makes Drake stand out from others. I can’t speak highly enough of the team.”

Manager (Auckland Office) Intech Instruments

11

branches nationally

6,500+ placements made annually

FLEXIBLE STAFFING SOLUTIONS | DRAKE NEW ZEALAND

FLEXIBLE STAFFING SOLUTIONS OVERVIEW Adapting to a flexible staffing strategy during peak periods allows your business the agility to succeed. For nearly 50 years, we have proven ourselves as one of the most trusted names in flexible staffing.

BENEFITS Access to a large pool of screened staff at short notice

Greater cost efficiencies: paying only for the hours worked

A thorough screening process, including reference and background checks

Stringent assessment procedures: behavioural, skill and musculoskeletal testing

Reduce overheads associated with hiring permanent staff

A 24-hour service and 4-hour satisfaction guarantee

EXAMPLES OF ROLES WE RECRUIT FOR: WHITE COLLAR ROLES

BLUE COLLAR ROLES

HEALTHCARE ROLES

9 Account Clerks 9 Data Entry Specialists 9 Administrators 9 Customer Service 9 Food and Beverage Staff 9 Office Managers 9 Executive Assistants

9 Forklift Drivers/Operators 9 Pickers/Packers 9 Warehouse Managers/Supervisors 9 Labourers 9 Drivers

9 Registered Nurses 9 Homecare Support Staff 9 Disability Support Staff 9 Allied Health Professionals

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FLEXIBLE STAFFING SOLUTIONS | DRAKE NEW ZEALAND

THE DRAKE NZ DIFFERENCE QUALITY ASSURED TEMPORARY STAFF

DYNAMIC TEMPORARY WORKFORCE

To register with Drake New Zealand, Field Staff Employees (FSEs) are checked for qualifications, skills and entitlements to work in their nominated job function and must undertake and pass a few assessments: 9 H&S Test Skills and Knowledge Test 9 Verification of Experience

Drake has an extensive database built over years of experience to provide flexible staffing across various industries including Healthcare, Engineering, Banking & Finance, Customer Service, Manufacturing and Warehouse & Logistics.

PERSONALISED SELECTION AND PLACEMENT Our selection and placement service ensures the best person with the required skills and attributes is provided.

Personalised Service: Each client has a dedicated customer service consultant at Drake.

Your consultant will work with you to place the person most suited to your needs, monitor their progress and seek post assignment feedback from you.

Extensive Search Capability: Drake has developed an extensive database with resources across New Zealand from which to select the right candidate for your needs, in conjunction with other forms of advertising.

An Ethical Approach: Drake is a founding member of the Recruitment and Consulting Services Association (RCSA) and is bound by their code of ethics.

A Commitment to H&S Compliance: Drake ensures all field staff employees are capable of working safely and effectively on our clients’ premises and have been trained in H&S.

SIMPLE ADMINISTRATION AND REPORTING Drake Online is a proprietary system which enables you to manage the administration of flexible staff online.

With Drake Online you can: 9 Order flexible staff with Drake consultants who will respond within specified and contracted timeframes 9 Easily analyse your flexible staffing with a range of reports 9 Customise Drake Online according to your own HR systems 9 Integrate Drake Online with other e-procurement systems such as SAP.

“

Every time I have had a challenge, Drake have listened and then reacted. Thank you Drake. The staff were so good I’ve taken on those as permanent staff now.”

Operations & WHS Manager Spotless

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PERMANENT RECRUITMENT SOLUTIONS | DRAKE NEW ZEALAND

PERMANENT RECRUITMENT SOLUTIONS OVERVIEW Finding staff who generate long-term value for your organisation cannot be left to chance.

Before any candidate is presented, your Drake Recruitment Consultant has already performed a series of interviews and indicative tests to predict and evaluate their performance behaviours and the likelihood of their success in the role. These are: 9 Behavioural Description Interviewing (BDI) 9 Drake P3 Behavioural Assessment Ensuring your new staff member is inducted effectively is as critical to their success as hiring the right person for the role.

Drake offers a complimentary onboarding program to help remove any barriers to effective team integration, which will improve the productivity and performance of your business.

SOME EXAMPLES OF INDUSTRIES WE RECRUIT FOR: 9 Hospitality 9 Procurement 9 Finance 9 Information Technology 9 Manufacturing

9 Transport & Logistics 9 Marketing 9 Sales 9 Construction 9 Government

9 Education 9 Health 9 Engineering 9 Supply Chain 9 Warehousing

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PERMANENT RECRUITMENT SOLUTIONS | DRAKE NEW ZEALAND

BENEFITS A recruitment strategy that goes beyond traditional methods.

Top-performer profiling using Drake’s advanced assessment solution, Drake P3®.

Industry-focused consultants with in-depth knowledge and experience.

Cost-effective staffing solutions without building up your internal HR recruitment function.

Unmatched candidate referral networks for talent sourcing.

Our services are guaranteed with a three month replacement period*

Use of traditional & technology based assessment tools to ensure capability and organisational fit. *Terms & Conditions apply

“

“

I would like to thank you for putting a great candidate forward to us for the position of accounts receivable.

With the short notice I gave you, I appreciate the effort you have put in to get us the right person for the job.

She is working out very well and has fitted into the company with little disruption.

Financial Controller

There are many things I like about Drake Recruitment…What I like most about Drake NZ are the well organised staff, they are always there to help, and always in touch with their candidates.

Retail Dimension

Anonymous

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PERMANENT RECRUITMENT SOLUTIONS | DRAKE NEW ZEALAND

12 STEPS TO SELECTION SUCCESS Sourcing top talent is not a matter of luck. It’s a matter of consistently applying an effective hiring process.

1

INTERVIEW

Develop behavioural interview questions to distinguish top performers from counterfeit candidates

EVALUATE YOUR NEEDS

Create a job specification and evaluate your working environment

2

6

JOB PROFILE

5

SCREEN

Pre-qualify candidates to develop a shortlist of top performers

Formulate a detailed job description

3

4 TOP PERFORMER PROFILE

Uncover the skills, knowledge, and behaviours of successful individuals in similar roles within your organisation

CANDIDATE SOURCING

Source candidates through our internal national and global talent pools, traditional media, social media, networking, and our specialist referral network

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PERMANENT RECRUITMENT SOLUTIONS | DRAKE NEW ZEALAND

7

ASSESS SKILLS

Validate the candidate’s background with ability, aptitude, and occupational skills testing, in addition to desktop applications testing (if required)

8

BEHAVIOURAL ASSESSMENTS

Conduct a behavioural assessment of the candidates to understand their personal strengths, leadership style, decision-making style, energy level, motivational needs and stress levels

12

AFTER PLACEMENT SERVICE

Provide assistance and advice by monitoring new employee’s progress during their induction, boosting performance and aiding in retention

11

OFFER NEGOTIATION

Assist with offer presentation and negotiation

9

REFERENCE AND BACKGROUND CHECKS

Verify employment history and background, including criminal and credit checks

10

FINAL SHORTLIST OF CANDIDATES

Presentation of our top performer candidates and consultation on final selection

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HEALTHCARE STAFFING SOLUTIONS | DRAKE NEW ZEALAND

HEALTHCARE STAFFING SOLUTIONS OVERVIEW Drake Medox provides professional health and community staff available 24 hours a day, 7 days a week, on a full time, casual or contract basis. We also recruit regularly for a wide range of permanent roles, and we work closely with some of our nation’s largest hospitals, medical corporations and facilities in providing nursing, personal care, homecare and allied health staff.

OUR SERVICES Allied Health Professionals

Homecare Services Drake Medox has been supporting individuals to live safely and independently in their home with our team of qualified nursing, disability support professionals.

Nursing Recruitment We provide quality Registered Nurses, Enrolled Nurses and Health Care Assistants on a casual, contract or permanent basis to a wide range of clients.

SOME EXAMPLES OF ROLES WE RECRUIT FOR: 9 Social Workers 9 Psychologists 9 Counsellors 9 Homecare Support Staff 9 Registered Nurses

9 Healthcare Assistants 9 Mental Health Nurses 9 Mental Health Support Workers

We provide quality and specialised allied health staff for roles in public and private hospitals, aged care facilities, specialist clinics, group practices and in-patient and out-patient facilities throughout New Zealand.

“

Drake Medox were great right from the very first contact – everyone was helpful and really wanted to find the right person for the job, which is exactly what they did. They kept me informed throughout the whole process e.g. the advertising, their initial interview of the candidates etc.

Drake took care of everything - this was a huge help. We will definitely look to use their services again in the future.

Coordinator Residential Services, BLENNZ

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HOW DRAKE CAN HELP THROUGHOUT

THE EMPLOYEE JOURNEY

ATTRACTION Flexible staffing - white collar Flexible staffing - blue collar Permanent recruitment Healthcare, Homecare & Disability Recruitment

SELECTION Behavioural profiling Sales staff assessments Leadership profiling Online skill assessments (technical & administrative)

INDUCTION Tailored onboarding programmes

DEVELOPMENT Customised learning programmes Team building workshops Manager-to-Subordinate profiles

RETENTION Engagement surveys Performance management

SEPARATION Exit interviews Outplacement services

BEHAVIOURAL ASSESSMENTS | DRAKE NEW ZEALAND

BEHAVIOURAL ASSESSMENTS - DRAKE P3® OVERVIEW Drake P3 is an online behavioural assessment tool that uses scientifically-based data to highlight key traits, communication and motivation aspects that can predict workplace performance.

The assessment measures against four key pillars: dominance, extroversion, patience and conformity to produce a well rounded, highly accurate profile of your potential candidate.

BENEFITS Drake P3 is a user-friendly system that enables managers to select high-calibre candidates and maximise the career potential of existing employees. By using Drake P3 as the foundation for any process involving the evaluation of people and teams, your organisation will benefit from: Quality candidate selection based on best “fit” for the role

Insights of how to motivate team members to achieve greater productivity

Improved communications through understanding key behavioural traits

Greater job satisfaction

Enhanced teamwork and engagement

Lower costs through reduced staff turnover

Identification of training and development areas

PURCHASING OPTIONS Depending on your organisation’s needs, P3 can be purchased in a variety of ways: 9 Individual profile purchase and/or volume discount pricing 9 Annual subscription fee 9 Packaged within a Drake team-building workshop 9 Packaged with Drake recruitment and HR services

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BEHAVIOURAL ASSESSMENTS | DRAKE NEW ZEALAND

EXPERT MODULES Drake P3 consists of four expert modules that assist your organisation with the recruitment, development and retention of your staff.

Applications can be taken in less than fifteen minutes, with detailed reports generated by the system according to your specific application.

Selection Expert A precise tool for your recruitment needs to hire a candidate that fits both the role and culture of your organisation.

Performance Expert This tool assists managers to align individuals with the goals of the organisation by analysing any gaps between their performance and what the role requires.

Management Expert This tool builds a more effective workforce by understanding the behavioural characteristics of both the manager and employee and using that knowledge to communicate and work together as effectively as possible.

Team Expert This module increase the productivity and performance of your business by having each team member complete a P3 survey in order to understand the behavioural characteristics of your entire team.

You can use that knowledge to communicate and work together as effectively as possible.

DRAKE P3 SYSTEMÂŽ

SELECTION PROCESS

SELECTION EXPERT

PERFORMANCE EXPERT

JOB PROFILE (created with behaviours and competencies of top performers)

9 Analyse personality

Top performers form job profiles

match 9 Analyse competencies match 9 Identify gaps and provide behavioural interviewing questions to probe gaps.

C A N D I D AT E S

ONGOING PROCESS

Best fit candidates are hired

TEAM EXPERT

ASSESS PERFORMANCE

MAXIMISE TEAM EFFECTIVENESS

9 Create appraisals that align with job profiles 9 Facilitate selfassessment, peer assessment and supervisor assessment 9 Coach employees 9 Identify top performers

9 Enhance communication 9 Encourage idea sharing 9 Build strong teams 9 Improve relationships between coworkers

EMPLOYEES

MANAGEMENT EXPERT

BUILD COMMUNICATION & COOPERATION 9 Create appraisals that align with job profiles 9 Facilitate selfassessment, peer assessment and supervisor assessment 9 Coach employees 9 Identify top performers

UNBUNDLED RECRUITMENT | DRAKE NEW ZEALAND

UNBUNDLED RECRUITMENT SERVICES OVERVIEW Drake can assist you at any stage of the recruiting process.

Choose from a full suite of talent acquisition solutions to augment or outsource your current recruitment process.

“

A customis to fit your b CREATING JOB DESCRIPTIONS AND ADVERTISEMENTS Drake can assist in creating the job description, placing the advertisements, and creating a candidate flow for you.

RESUME SCREENING

The pre-screening of potential candidates done by the team at Drake is a real time saver.

They only present the candidate determined by the criteria I set.

And, they always adapt to my schedule for interviews.”

HR Manager

Don’t have the time to sift through a large volume of applicants? Drake can sort through the clutter to find you the right candidate.

BACKGROUND CHECKS Receive criminal checks, credit checks, employment verifications, and a gap analysis – quickly and accurately.

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UNBUNDLED RECRUITMENT | DRAKE NEW ZEALAND

sable solution business and budget BEHAVIOURAL INTERVIEWING Drake can help you develop interview questions that gauge your candidate’s experience and performance to ensure you’re getting your next top performer.

REFERENCE CHECKING Drake will tailor and conduct the reference process to meet your key criteria and job requirements.

SKILL TESTING DrakeWize provides a full suite of Windows and Mac based testing for all levels of staffing so you can hire the right candidate with the right skills.

BEHAVIOURAL ASSESSMENTS Drake’s P3 assessment solution can determine if a candidate is a good fit for both your organisation and the team.

SOURCING CANDIDATES Drake can proactively source candidates who are not necessarily looking for a job, but that would be the perfect fit for your role and company.

ONBOARDING AND ORIENTATION Overcome the barriers to integrating new hires and reduce the number of days it takes for them to contribute to your bottom-line.

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Drake New Zealand is a recruitment and HR solutions company, providing permanent and flexible recruitment and HR solutions across a variety of industries since 1971.

0800 840 940 nz.drakeintl.com linkedin.com/company/drakenz/