Department Preview: SENIOR SERVICES BILLING About the Department Department Overview
The CentraState Healthcare System Senior Services Billing Department provides professional services in a fastpaced environment. Billing is generated on a monthly basis for a variety of payers, including Medicare, Medicaid, and HMOs. This busy department provides detailed information to residents and families regarding insurance coverage, charges, copays, and provides assistance with making Medicaid application, when necessary. With a focus on revenue, this department works efficiently to resolve billing issues and settle accounts as quickly as possible, always providing the highest level of quality service to its customer. Compassion is critical in creating a positive, caring atmosphere for families who are experiencing a change in circumstances and need understanding.
Department Staffing/Positions
Staffing for the Billing Department covers three Senior Service entities (Applewood, Manor, and Monmouth Crossing) and includes a Supervisor, Lead Account Representative, two full time LTC Account Associates, and one parttime Billing Assistant, all under the direction of the AVP of Patient Financial Services.
Scheduling & Shifts
The Billing Department operates MonFri, day shift. Hours vary between 7:30am4:30pm.
Clinical Applications
Answers on Demand (AOD) is the software system used for financial, as well as clinical purposes, and is intergraded throughout the Senior Service entities.
Staff Comments Gwen, LTC Account Associate
Jennie, LTC Account Associate
“This is a wonderful department to work in. The coworkers are wonderful. The technologies we have available to perform the daily tasks are uptodate. The support we get from our manager is outstanding, she always stops and listens and helps through whatever problem we have. Our department is very much a team who helps each other.” “In describing my experience in the Billing Dept of Applewood Estates I would have to say it is the best department to be working in. We get all the help and support from our supervisor and co workers. We are always ready to help the residents with their statements and any questions they may have. As busy as we are in the beginning of the month we do our job with a smile which is contagious, and we could not ask for anything more. I truly enjoy coming to work. I LOVE MY JOB!”
Manager Overview About the manager, Kathy Miller I've worked at CentraState since:
1994
I've worked in healthcare since:
1990
My Education:
High School Graduate & some college Accounting courses
I chose my profession because:
It’s very rewarding
I chose to work at CentraState because:
The many benefits, which include a good healthcare plan, as well as tuition reimbursement, and growth potential. Traveling, reading, tennis, walking
My interests/hobbies include: When you walk into our department, the first thing you'll notice is: What sets our department apart from others is:
Everyone is pleasant and positive, and we work well as a team. We have the ability to multitask and we all work well together. Everyone is crosstrained, so coverage is never an issue. Everyone always displays a positive attitude, regardless of deadlines or pressure. Members of our team are flexible and willing to go the extra mile for coworkers to bring each task to completion. We have the full support of our superiors, which makes it all worthwhile.