3 minute read
Scenario-based simulation
Choose solutions
4-6
15-30 min.
Complexity This tool can be used to test and examine selected solution ideas. Simulation means that, using a simple mock-up or other prototype, the participants simulate how tasks, workflow, and cooperation will play out if the chosen solution idea were to be implemented. This offers an opportunity to assess how this will function and to arrive at some recognitions which mean that you may make changes to the solution. The tool is most suitable for testing solutions for new or changed workflows and/or a new layout or design of premises.
Materials • Duplo figures or the like • Large sheets of paper • Felt-tip pens • Post-its
Steps 1. Start by asking the participants to describe a scenario that is central to a test of the solution idea. A scenario has a start, then a series of actions, and finally a conclusion. A scenario can be based on sequence models if the participants have worked with such models earlier in the process. 2. Distribute Duplo figures to the participants. To the greatest possible extent, you should start by playing your own role. 3. Let the participants select one of the solution ideas and then ask them to start playing through a scenario where this solution has been introduced. 4. Once the scenario has been played through, the participants must evaluate, for example by pointing out good and bad aspects of the chosen solution.
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5. New ideas can arise by playing through a scenario, and the facilitator should therefore be open to testing such ideas. 6. Finally, let the participants reflect on all the solutions that were tested and try finding the best solution. The best solution is often found by the participants looking across the different solution ideas and possibly finding the best elements from each solution.
Tips It may sometimes be useful first to start by playing through a scenario based on the current set-up. This can typically contribute to a better understanding of the problem.
Example In an outpatient clinic in a hospital, a workplace assessment had shown great dissatisfaction with workflows, cooperation, and coordination between doctors, nurses, and secretaries. The problem was defined as “lack of cooperation between our different competences results in a poor working environment for everyone and also affects patient experience”. The outpatient
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clinic was facing a renovation, which offered opportunities to change the physical layout of the premises. In a design sprint, work was done to develop ideas for solutions. Most of the proposals revolved around a changed layout of the outpatient clinic and changed workflows that would affect the collaborative interfaces between the different competences. Using a large drawing of the outpatient clinic and Duplo figures, it was possible to test different solution ideas. The scenario that was played through was described as follows:
Patient arrives – (a number of work tasks distributed on different healthcare professionals) – patient leaves the outpatient clinic
This scenario could then be played through with different layouts of the outpatient clinic, with a change in the distribution of tasks between the different staff groups, and with new technological options. To the greatest possible extent, the Duplo figures were moved by a person from the staff group in question. A doctor moved a doctor Duplo, a nurse a nurse Duplo, etc. The design sprint facilitator moved a patient Duplo. For each solution idea, the scenario could be played through rapidly with an assessment of the strengths and weaknesses of the solution.
14 • Tools 6 : testIng and selectIng solutIon ProPosals
