DVC Technology Master Plan 2009-2013

Technology master plan

2009-2013

WWW.DVC.EDU

321 GOLF CLUB ROAD, PLEASANT HILL, CA 94523

TECHNOLOGY master plan 2009-2013

table of contents

List of Tables

2

Foreword

3

Introduction

5

DVC Mission

5

DVC Vision

5

DVC Strategic Directions/Goals

5

Technology Planning Process

5

Contributors

6

DVC Technology Master Plan

7

Technology Vision

7

Technology Definition

7

Technology Guiding Principles

7

Technology Goals

8

Technology Goals and Strategies

8

DVC Technology Master Plan Implementation Grid

11

Ongoing Planning, Implementation and Evaluation

23

References

25

Appendix A: Technology Master Plan 2001-2004 to 2009

27

Appendix B: Technology Items from Program Reviews 2005-2009

31

Appendix C: Executive Summary of Technology Use Survey 2009

34

Appendix D: Technology Policies and Procedures Reference

36

Appendix E: Technology Staff Baseline Model

37

Appendix F: Summary of Technology Goals and Strategies

38

list of tables

Table 1: Contributors to the Technology Master Plan

Table 2: Annual planning cycle

23

Table 3: Three-year and six-year technology planning cycle

24

Table 4: Technology plan significant events and accomplishments

27

Table 5: Program review technology items taken from DVC Educational Master Plan 2007

31

Table 6: Instructional and student service program review technology items (2006 to 2009)

32

Table 7: Technology survey items above 89% and below 75%

34

Table 8: Technology policies, procedures, and guidelines

36

Table 9: Information technology staffing needs for DVC

37

2

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a foreword from the president

The DVC Technology Master Plan 2009-13 was developed during spring semester 2009 as a guide to the allocation and use of technology resources in support of student learning and institutional effectiveness. The purpose of the plan is to further the mission, vision and strategic directions of the College.

It is interesting for DVC to develop a technology plan in 2009 given California’s current legislative process and its inability to reach agreement on even the basic funding requirements for California Community Colleges. That fact along with the reality that the field of technology is changing so rapidly by the time we identify our needs, the answers to solving those needs may have also morphed into something even newer and better. Given these two caveats, we assure the reader that DVC sees this as an opportunity to combine information not only from program reviews, but also from accreditation self study surveys, a Technology Use Survey, and knowledge concerning what is available within the current technology field.

This plan represents the collaborative research and planning efforts of DVC’s Technology Committee and the Accreditation Oversight Task Force - Work Group Six. This combined group met twice a week for three months to develop the new technology plan - one that is integrated with institutional plans and program reviews and reflective of the current and future technology needs of the college. It represents not only technological needs, but also the criteria and process for prioritization, acquisition and implementation of solutions to those needs. It provides an action plan in an Implementation Grid to accomplish the work for the College to move forward. This Implementation Grid serves as a framework for the evaluation and planning efforts.

I want to thank the co-chairs Dr. Ben Seaberry, Executive Dean Information Technology and Services, and Mark Steidel, instructor in Music for leadership of the committee of 16 composed of faculty, staff, administrators, and student representatives for the dedication they demonstrated in completing this project including obtaining acceptance by all the College constituent groups.

Judy E. Walters, Ph.D. President, Diablo Valley College

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Introduction

Technology Planning Process

The DVC Technology Master Plan 2009-2013 is a guide to the allocation and use of technology resources in support of student learning and institutional effectiveness at Diablo Valley College. The purpose of the plan is to further the mission, vision and strategic directions of the college. It will be reviewed on an annual basis as it is integrated with institutional planning and program reviews.

The DVC Technology Master Plan 2009-2013 was developed during spring semester 2009. It represents the collaborative research and planning efforts of the Technology Committee and Work Group Six of the DVC Accreditation Oversight Task Force. This Planning Group met twice a week for three months to develop a new technology plan – one that is integrated with institutional plans and program reviews and reflective of the current and future technology needs of the college.

DVC Mission DVC is passionately committed to student learning through the intellectual, scientific, artistic, psychological, and ethical development of its diverse student body. Diablo Valley College prepares students for transfer to four-year universities; provides career and technical education; supports the economic development of the region; offers pre-collegiate programs; and promotes personal growth and lifelong learning.

DVC Vision

The Planning Group assessed current needs through discussion and reference to the following internal documents: (a) DVC Technology Master Plan 2001-2004 (Appendix A), (b) DVC Strategic Plan 2006-2011 (DVC, 2006), (c) DVC Educational Master Plan 2007-2017 Chapter 5 (DVC, 2007b), (d) Program Reviews (Appendix B), (e) DVC Online Course Guidelines 2007 (DVC, 2007a), (f) DVC Standard IIC and IIIC 2008 Self-study surveys. Additionally, a Technology Use Survey was prepared and administered that received 364 student and 240 employee responses and provided valuable information for planning and improvements (Appendix C). The technology surveys and program reviews were especially useful for better understanding the current and future technology needs of students, faculty, staff, and managers.

In developing the plan, the Planning Group relied on several external publications: (a) California Community College Technology III Plan (CCC_Chancellor’s_Office, 2007), (b) The 2009 Horizon Report (Johnson, Levine, & Smith, 2009), (c) Educause Top 10 IT Issues 2008 (Allison & DeBlois, 2008), (d) Top Ten Strategic Technologies for 2008 (Gartner_Group, 2008), (e) Staying the Course: Online Education in the United States (Allen & Seaman, 2008), and, (f) A Case Study of Student and Faculty Satisfaction with Online Courses at a Community College (Seaberry, 2008).

Diablo Valley College will continuously evolve as a learning-centered institution committed to the community it serves, to the development of our students as responsible citizens of the world, and to the positive transformation of student lives.

DVC Strategic Directions/Goals

A. becoming a learning college; B. realizing the potential of all students; C. enhancing the region’s economic development; D. demonstrating institutional learning and effectiveness; E. enhancing college resources; F. strengthening college communication.

In between meetings, the Planning Group collaborated by using online workgroup tools to share documents, edit documents, take polls, schedule meetings, post comments, send email, and publish links. The Planning Group also used the technology committee group address list for email announcements and discussions between meetings. All of the planning meeting notes were saved to the DVC U-drive and posted to the DVC accreditation website after they were approved.

In order to provide more opportunities for input, a draft of the plan was presented to the Leadership Council and constituent groups for review and comment in April. The draft of the plan was also published online and constituents were invited to provide feedback via an online survey. Afterwards, the plan was revised accordingly and submitted to the Leadership Council for recommendation to approve.

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Contributors

The Technology Master Plan was developed through the contributions and support of the following Planning Group members and staff:

Table 1: Contributors to the Technology Master Plan

Name

Title

Department

Seaberry, Ben (co-chair)

Executive Dean

Information Technology and Services

Steidel, Mark (co-chair)

Instructor

Music

Anderson, Matt

Senior Computer and Network Specialist

Computer and Network Services

Armstrong, Terry

Dean

Counseling and Support Services

Baskind, Tamar

Instructor

English

Becker, Mike

Supervisor

Computer and Network Services

Durai, Kappu

Administrative Assistant

Information Technology and Services

Knox, Chrisanne

Computer and Network Specialist Director

Martucci, Cheryl

Instructor

Month, Leslie

Instructor (part-time)

Patterson, Ann

Dean

Saw, Eng

Web Application Specialist

Gong, Michael

Shears, Stacey Skapura, Neal

Academic/Student Services Manager Instructional Technology Coordinator

Computer and Network Services Marketing and Communications Computer Technical Support and Networking Mathematics Library and Learning Resources Planning, Research and Student Outcomes Disability Support Services Information Technology and Services

Tejada, Mario

Instructor

San Ramon Valley Campus - CIS and Business Education

Walton-Woodson, Cathy

Supervisor

Counseling Office

Wangke, Febby

Student

Diablo Valley College

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DVC Technology Master Plan

tied to resource allocation processes that provide an avenue of funding for specialized technologies.

The purpose of the DVC Technology Master Plan is to address college-wide technology resource planning in order to further the mission, vision and strategic directions of the college. It is linked with other college plans and program reviews for instruction, student service and administration.

The Technology Master Plan differs from the Information and Technology Services Unit Plan in that the former focuses on college-wide resources, policies and strategies and the latter focuses on departmental resources, procedures and operations.

Technology Vision Diablo Valley College uses technology to support learning and instruction, enhance educational opportunities, personalize student services, and provide effective administrative processes to meet the changing needs of the college community.

Technology Definition

The DVC Technology Master Plan is focused on planning for instructional and information technology resources that have a broad application across the college. The technology plan addresses how technology resources will be implemented to further the mission of the college and improve institutional effectiveness. This plan does not go so far as to specify the details of all of the specialized technologies that would be included in program reviews. That is left to the subject experts.

However, the Technology Master Plan addresses how specialized technologies will be integrated with the technology infrastructure and technology support services of the college.

Technology Guiding Principles These twelve guiding principles provide overall direction for the goals, strategies, and implementation of the Technology Master Plan. The successful application of technology at Diablo Valley College will:

Technology is a broad subject that applies to many aspects of teaching, learning, research, communication, and operations at DVC. Such technologies are typically categorized as instructional technology or information technology. The former is associated with resources for teaching and learning (academic) and the latter is associated with resources for communication and operations (administrative). These technologies typically include computers, servers, software, databases, printers, networks, network applications, storage devices, video projectors, video conferencing, and the like.

Many such technologies are used for both academic and administrative purposes (e.g., computers, networks, email, etc.). Thus, it is necessary for the Technology Master Plan to address both information and instructional technologies.

1. foster student learning and success; 2 increase student access to college resources; 3 consider ease-of-use and security before adoption; 4. encourage creativity and innovation; 5. include collaborative input for decision-making.

6 address staffing needs to match college technology infrastructure;

There are some technologies at DVC that are specific to academic or vocational courses such as photovoltaic systems, electronic music keyboards, microscopes, and spectrometers, etc. Such technologies are specialized instruments or tools that are discipline-specific or industry-specific. Indeed, faculty members regularly consult with external advisory councils to ensure the use of relevant technologies in their programs. Furthermore, instructional programs engage in program review cycles to evaluate the effectiveness of such technologies and develop plans. Program review plans are

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7. provide ongoing training and support opportunities; 8. promote efficiency and Green IT; 9. foster collaborative communication among college constituencies; 10. integrate with college plans and program reviews; 11. evaluate the plan progress on an ongoing basis; 12. support the college mission.

Technology Goals These technology goals provide the direction and framework for the ensuing strategies and action items.

A. Student Access: Provide secure student access to learning resources and support services for all college locations.

A.1. Identity management: Develop and implement a new user account system that requires students to individually log into college network resources such as the wireless network or lab computers. If possible, use the district portal student accounts which will eventually replace WebAdvisor accounts. [ACCJC/WASC 2008 Standards: IIC1d, IIIC1d. DVC Strategic Plan 2006-2011: B-6, D-5]

A.2. Computer lab operations: Develop college standards to adequately staff and support all current and future student computer labs. [ACCJC/WASC 2008 Standards: IIC1c, IIC1d, IIIA2, IIIC1a. DVC Strategic Plan 2006-2011: A-2.]

A.3. Computer lab hardware and software: Conduct ongoing evaluations of the adequacy of student computer lab hardware and software to meet the needs of instructional programs. These evaluations, to include program review plans and the age of the computers, will serve as important criteria for prioritizing the replacement of lab hardware and software. [ACCJC/WASC 2008 Standards: IIC1d, IIIC1c. DVC Strategic Plan 2006-2011: A-2.]

A.4. Online courses and programs: In order to increase student access, provide the technical infrastructure and support for additional online courses and programs. [ACCJC/WASC 2008 Standards: IB7, II2d. DVC Strategic Plan 2006-2011: A-5, A-6, B-2, E-5.]

A.5. Online learning and support services: Provide online access to all learning resources and student support services to assure equitable access and meet identified student needs. [ACCJC/WASC 2008 Standards IIB3a, IIC1c. DVC Strategic Plan 2006-2011: A-4, B-2, B-5.]

A.6. Virtual desktop computing: Develop and implement a server-based virtual desktop environment that enables authorized network access to specialized instructional software from any college computer.

[ACCJC/WASC 2008 Standards: IIICd. DVC Strategic Plan 2006-2011: A-5.]

A. Student Access: Provide secure student access to learning resources and support services for all college locations.

B. Instructional Technology: Support the success of all students through the development of instructional technologies including the delivery of instructional media for use on and off-campus.1 C. Campus Computing: Develop and improve secure computing systems to increase institutional efficiencies and provide long-term support for campus computing needs.

D. Network Infrastructure: Upgrade and maintain the network infrastructure to support comprehensive wireless, voice, video, and data communications with high availability and recoverability.

E. Technology Support: Provide ongoing training and technology support services to meet the needs of students, faculty, staff, and managers.

F. Digital Communications: Develop and support multiple, digital, means of communication between the college, community, and all constituencies.

Technology Goals and Strategies The technology goals and strategies were based on an assessment of current needs, internal plans, accreditation standards, and a review of external trends in academic and administrative computing in higher education. The technology goals are umbrella statements that provide direction for change. The technology strategies are long-term strategic areas for achieving the goals and vision of the plan (Olsen, 2007). An Implementation Grid follows which includes a timeline of specific action items that are measurable activities to further the goals and strategies of the plan.

The following documents were key resources for assessment and planning purposes: ACCJC/WASC Accreditation Standards (ACCJC/WASC, 2008), DVC Strategic Plan (DVC, 2006), California Community College Technology III Plan (CCC_Chancellor’s_Office, 2007), DVC Technology Use Survey 2009 (Appendix A), DVC Program Reviews (Appendix B), DVC Educational Master Plan (DVC, 2007b), Educause Top-Ten Issues (Allison & DeBlois, 2008), Gartner’s Top-Ten Strategic Technologies (Gartner_Group, 2008), Horizon 2009 Report (Johnson et al., 2009), Online Education Trends (Allen & Seaman, 2008), and a Case Study of Student and Faculty Satisfaction with Online Courses at DVC (Seaberry, 2008).

In order to demonstrate the relationship of the Technology Master Plan to the ACCJC/WASC Accreditation Standards and DVC Strategic Plan, each strategy is followed in brackets by references to the applicable accreditation standards and strategic directions of the college.

B. Instructional Technology: Support the success of all students through the development of instructional technologies including the delivery of instructional media for use on and off-campus.

B.1. Instructor support: Provide faculty training and support for the development and delivery of instructional technology resources to students on and off-campus. [ACCJC/WASC 2008 Standards: IIC1b, IIIC1a. DVC Strategic Plan 2006-2011: A-2, A-5, E-1.]

B.2. Online lectures: Develop standardized and automated processes for capturing on-campus lectures (audio and/or video and/or lecture resources) to publish online. [ACCJC/WASC 2008 Standards: IIIC1d. DVC Strategic Plan 2006-2011: A-2, A-5, E-1.]

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Instructional materials must meet the electronic and information technology accessibility requirements of Section 508 and be in compliance with copyright laws.

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B.3. Smart classrooms: Complete the installation of standardized video projectors/players, audio and control systems in all relevant classrooms. Then, develop new standards for smart classrooms and begin upgrading older rooms to meet the new standards. [ACCJC/WASC 2008 Standards: IIIC1c. DVC Strategic Plan 2006-2011: DVC Strategic Plan 2006-2011: A-2, E.] B.4. Instructional video: Develop new processes for efficiently licensing and delivering copyrighted and captioned instructional videos to students on and off-campus. [ACCJC/WASC 2008 Standards: IIC1c. DVC Strategic Plan 2006-2011: A-2, A-5.]

C.6. Institutional software licenses: Provide institutional licensing and ongoing funding for widely used software such as office-productivity, online courses, antivirus protection, and website content management. [ACCJC/WASC 2008 Standards: IIIC1a, IIID1a. DVC Strategic Plan 2006-2011: E.]

C.7. Policies and procedures: Continuous improvement and development of policies and procedures for college-wide technology requests, usage, services and support (Appendix C). [ACCJC/WASC 2008 Standards: IIIC1a. DVC Strategic Plan 2006-2011: D-5.]

D. Network Infrastructure: Upgrade and maintain the network infrastructure to support comprehensive wireless, voice, video, and data communications with high availability and recoverability.

B.5. Student response systems: Develop and support an institutional standard for student response systems in the classroom. [ACCJC/ WASC 2008 Standards: IIIC1d. DVC Strategic Plan 2006-2011: A-2, E.]

D.1. Wireless access: Build on the existing wireless infrastructure to implement comprehensive wireless access for students, employees and authorized guests throughout all college locations. [ACCJC/ WASC 2008 Standards: IIIC1d, IIID1a. DVC Strategic Plan 2006-2011: D-5, E, F-1.]

C.1. Custom application development: Standardize the development and maintenance of custom network applications for research, instruction, student services, and college operations in order to improve institutional effectiveness. [ACCJC/WASC 2008 Standards: IIIC1. DVC Strategic Plan 2006-2011: D-2, D-5.]

D.2. Network infrastructure standards: Develop updated network infrastructure standards to be applied to all existing and new DVC buildings. Implement the new standards to ensure high availability and quality of service for voice, video and data throughout the college and district. [ACCJC/WASC 2008 Standards: IIIC1c, IIID1a. DVC Strategic Plan 2006-2011: E, F-3.]

C.2. Network application support: Develop standardized procedures for requesting network applications and services. Use the DVC Help Desk to centralize user support requests for network applications. [ACCJC/WASC 2008 Standards: IIC1d, IIIC1a. DVC Strategic Plan 2006-2011: D-5.]

D.3. Network management: Implement enterprise level network management tools to monitor and control all critical network resources at all college locations. Develop emergency response procedures for network outages or attacks. [ACCJC/WASC 2008 Standards: IIIC1a, IIID1a. DVC Strategic Plan 2006-2011: D-5, E.]

D.4. Network storage: Provide secure and centralized network storage, backup and recovery services to meet the needs of the college. Develop a data archiving and retrieval process. [ACCJC/WASC 2008 Standards: IIIC1a. DVC Strategic Plan 2006-2011: D-5, E.]

D.5. Disaster recovery: Develop a multi-tiered disaster recovery plan to restore access to critical information resources in case of a catastrophic outage. Determine ways to proactively minimize risks.

[ACCJC/WASC 2008 Standards: IIIC1a, IIID1a. DVC Strategic Plan 2006-2011: D-5, E.]

D.6. Administrative server virtualization: Deploy virtual servers to replace physical servers. This will promote “Green IT�, support disaster recovery, and extend the capacity to offer additional network services and solutions. [ACCJC/WASC 2008 Standards: IIIC1d, IIID1a. DVC Strategic Plan 2006-2011: D-5, E, E-6.]

C. Campus Computing: Develop and improve secure computing systems to increase institutional efficiencies and provide long-term support for campus computing needs.

C.3. Computer hardware and software standards: Maintain up to date computer hardware and software standards for institutional purchasing and support.

Replace computers at least once every 4 to 5 years to ensure adequate computing resources for students, faculty, staff and managers. [ACCJC/WASC 2008 Standards: IIC1d, IIIC1c, IIID1a. DVC Strategic Plan 2006-2011: E.] C.4. Network access from off-campus: Develop a secure, client-less, login method for employees to access authorized network resources from off-campus. Ensure that this login method can be applied to future network applications. [ACCJC/WASC 2008 Standards: IIC1d, IIIC1a, IIC1c. DVC Strategic Plan 2006-2011: E, F-1. ] C.5. Printer standards and support: Develop standards to govern the purchasing, installation and support of office and lab printers. [ACCJC/ WASC 2008 Standards: IIC1d, IIIC1d, IIID1a. DVC Strategic Plan 2006-2011: E.]

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E. Technology Support: Provide ongoing training and technology support services to meet the needs of students, faculty, staff and managers.

F. Digital Communications: Develop and support multiple, digital, means of communications between the college, community and all constituencies.

E.1. DVC Help Desk: Develop a responsive and comprehensive DVC Help Desk that handles all college technology support requests in a timely and efficient manner for all college locations. [ACCJC/WASC 2008 Standards: IIIA2, IIIC1a. DVC Strategic Plan 2006-2011: D-5.]

F.1. Unified communications: Coordinate with District Office IT to implement a system that unifies all forms of communication including voice-mail, email, and emerging technologies. [ACCJC/WASC 2008 Standards: IIIC1c, IIID1a. DVC Strategic Plan 2006-2011: E, F-1, F-3]

E.2. Service Level Agreements: Develop service level agreements (SLAs) for major support services such as the DVC Help Desk. The SLAs will describe support and service levels based on current staffing levels. [ACCJC/WASC 2008 Standards: IIC1d, IIIA2, IIIC1a. DVC Strategic Plan 2006-2011: D-4, D-5.]

F.2. District portal: Utilize the district portal for college communications, student communications and access to college support services and online forms. [ACCJC/WASC 2008 Standards: IIIC1d.

DVC Strategic Plan 2006-2011: E, F-1, F-3]

F.3. Website development: Continue to develop the navigational structure of the DVC website to improve access for current students, future students, high school students, adult students, international students, business and community, faculty and staff. Ensure that all faculty and all departments have current and accurate information on the college website [ACCJC/WASC 2008 Standards: IIA6c, IIIC1b. DVC Strategic Plan 2006-2011: B-2, C, F-3.]

F.4. Video conferencing: Provide and support additional audio and video conferencing resources to connect individuals/groups between DVC and off-site locations. [ACCJC/WASC 2008 Standards: IIIC1d.

DVC Strategic Plan 2006-2011: F-1, F-2, F-3.]

F.5. Time-sensitive notifications: Implement a college-wide external notification system that can be used to send alerts to students and/or employees in a matter of minutes. Such a system would use multiple forms of communication such as text message, phone/voice-mail, and email. Utilize the system for any time-sensitive notifications. [ACCJC/WASC 2008 Standards: IIIC1d, IIID1a. DVC Strategic Plan 2006-2011: D-5, F-1, F-3.]

F.6. Emerging communications: Experiment with emerging technologies to enhance effective communication and institutional effectiveness. [ACCJC/ WASC 2008 Standards: IIIC1d. DVC Strategic Plan 2006-2011: D-5, F-1, F-3.]

E.3. Technical staff and managers: Hire additional technical staff and managers to meet the recommendations of the Gartner Group Total Cost of Ownership recommendations in the California Community College Technology II Plan (CCC_Chancellor’s_Office, 2000). [ACCJC/WASC 2008 Standards: IIC1d, IIIA2, IIIC1a. DVC Strategic Plan 2006-2011: D-5, E.] E.4. Technology training for operations and support: Provide ongoing training and support in the use of productivity technologies for faculty, staff and managers. [ACCJC/WASC 2008 Standards: IIC1b, IIIC1b. DVC Strategic Plan 2006-2011: D-5, E-1.]

E.5. Technology training for learning and instruction: Provide ongoing training and support in the use of instructional technologies for students, faculty, staff and managers. [ACCJC/WASC 2008 Standards: IIIC1b.

DVC Strategic Plan 2006-2011: D-5, E-1]

A one-page summary of the six technology goals and thirty-five technology strategies is provided in Appendix F.

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DVC Technology Master Plan Implementation Grid Start Date: 7/1/2009

The Implementation Grid shows the action items, lead manager, responsible units, timelines, performance indicators, dependencies, and required resources that are necessary to further the goals and strategies of the Technology Master Plan.

• Action items: Action items describe the activities for each of the technology strategies. Each action item has a unique ID. The first two characters of the ID refer to the related strategy. For example, action items A.2.a and A.2.b both refer to technology strategy A.2.

• Lead manager: The lead manager is responsible for initiating the action items and overseeing the completion of the activities.

• Timelines: Timelines provide the fiscal years in which the activities will occur. Fiscal years begin July 1 and end June 30.

• Performance indicators: Performance indicators describe the major outcome of the action items.

• Dependencies: Dependencies need to be completed before the action item can be completed.

• Required resources: Required resources are ESTIMATES that primarily refer to staff/manager time, equipment funding, or existing resources. The time and budget allocations are gross estimates that would be further refined for an actual project proposal.

• Responsible units: Employees in responsible units will be involved in completing tasks or providing input for the activities.

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A. Student Access: Provide secure student access to learning resources and support services for all college locations.

ID

Action Items

A.1.a2 Develop and implement new user accounts for student access to wireless, lab computers and online courses. If feasible, use the new district portal user accounts which are linked to student WebAdvisor accounts.

A.2.a Develop a new organizational model for the operation, supervision and technical support of current and future computer lab operations at all DVC locations.

A.2.b

A.3.a

Implement the new organizational model for providing adequate supervision, staff and technical support for all computer labs.

Conduct an annual prioritization process to determine which student computer labs and related servers should be replaced, reissued, or removed for the following school year based upon the age of the computers and program review plans.

Lead Responsible TimePerformance Manager Units line Indicators Supervisor, IT&S Office.

2009- Students use the new 3 Computer SRVC IT. District 2011 system to log on to & Network IT (possibly). wireless network, Services lab computers, and (C&NS) eventually online courses, etc.

Exec. Dean, Information Technology & Services (IT&S)

IT&S Office.

SRVC IT. Technology Committee.

Instruction Office. All stakeholders.

Supervisor, Depends on C&NS model.

Exec. Dean, Technology IT&S Committee.

IT&S Office.

SRVC IT.

2009- Proposal and service 2010 level agreements for an organizational model to provide adequate supervision, staff and technical support of all current and future labs.

2011- All computer labs have 2012 adequate supervision, staff and technical support.

Required Resources

Active directory About 80 to 160 hours user account to implement4. About 4 to 8 hours per week for system. ongoing maintenance and user support. Use existing student domain servers and storage.

Mutual collaboration and planning.

About 80 to 120 hours to develop the proposal.

Approval Additional and/or of new reassigned staff. Possibly organizational additional manager. model for labs.

2009- All labs have up to date Annual Funding.

2013 computers and related servers per current hardware and software standards.

A.3.b

Develop and implement new Supervisor, Technology policies and procedures for C&NS Committee.

IT&S Office. installing updated software in student computer labs.

20092010

A.4.a

Install the latest equivalent Exec. Dean, IT&S version of Blackboard (WebCT) Course Management System (CMS) and develop a project plan for transitioning all courses from WebCT 4.1 to the new CMS version and providing faculty workshops and support.

20092011

IT&S Office.

Technology Committee.

Instruction Office.

Dependency

2

About $200,000 to $300,0005 per year to replace older lab computers and servers.

Funding sources may include instructional equipment, VTEA, building remodels, etc.

About 160 to 320 hours each year to replace the computers and servers.

About 40 to 80 hours to Documentation of Mutual new policies and collaboration develop the policies and and planning. procedures. About 40 to procedures for 120 hours per semester to updating software in computer labs. implement.

About 80 to 120 hours to Project plan for moving Successful installation and install and test new CMS. all courses from Must renew CMS license trial of new WebCT 4.1 to new each year. About 48 to version of Blackboard/ BlackboardWebCT. WebCT CMS 96 hours of training for with faculty support staff. participation.

The first two characters of the ID (e.g., A.1, A.2, etc.) reference the applicable technology strategy (e.g., A.1. references “Identity management�).

3 All timelines are based on fiscal years. For example, 2009-2011 means between July 1, 2009 and June 30, 2011.

4 All time-estimates are gross approximations of the total number of hours of one or more IT&S staff members or managers.

5 All dollar amounts are gross estimates for general planning purposes. In the case of an actual project proposal, a more precise estimate will be provided.

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ID

Lead Responsible Manager Units Provide automated updates Exec. Dean, IT&S Office. between Datatel and the new IT&S District IT. online Course Management System so that student adds/drops via WebAdvisor automatically occur in the CMS.

TimePerformance line Indicators 2009- Students are added/ 2011 dropped in CMS within 24 hours of adding/dropping in WebAdvisor. Ideally, updates will occur within the hour.

A.4.c

Provide support to Exec. Dean, IT&S Office. instructional departments IT&S Instruction or divisions if they elect to Office. develop fully online certificate or degree programs.

A.5.a

Collaboratively develop action plans and service level agreements with student services to provide new or enhanced online student support services (e.g., advising, counseling, enrolling, etc.).

Collaboratively develop action plans and service level agreements with library and instruction office for providing new or enhanced online instructional support services (e.g., tutoring, test-taking, e-books, etc.).

Exec. Dean, IT&S Office.

IT&S Student Services.

Explore options and pilot test a virtual desktop computing environment for student access from lab computers.

Implement virtual desktop computing from labs.

A.4.b

A.5.b

A.6.a

A.6.b

Action Items

Dependency

Required Resources

District automation of student enrollment data transfers from Colleague to CMS.

2010- New online programs. Substantive 2012 change approval from ACCJC/WASC. Development of new online programs.

2009- Potentially increasing Mutual 2011 student success by collaboration providing additional and planning. student support services online.

About 80 to 160 hours for District IT to implement automation procedures.

About 40 to 80 hours for DVC to implement automation procedures.

About 4 hours per week for ongoing maintenance and user support.

Additional staff and technology resources to assist with online course development and faculty support. About 20 to 40 hours per week for ongoing support.

About 40 to 80 hours to develop plans. About 4 to 8 hours per week for ongoing maintenance and user support.

Exec. Dean, IT&S Office.

IT&S Library Office.

Instruction Office.

2009- Potentially increasing 2011 student success by providing additional instructional support services online.

About 40 to 80 hours to develop plans. About 4 to 8 hours per week for ongoing maintenance and user support.

Supervisor, IT&S Office.

C&NS Technology Committee.

2009- Conduct a pilot test 2011 of virtual desktop computing from labs.

Supervisor, IT&S Office.

C&NS Technology Committee.

2011- Virtual desktop access Successful About $50,000 to 2012 from labs. virtual desktop $100,000 for server pilot. licenses/hardware.

Ongoing license costs (TBD). About 8 hours per week for ongoing maintenance and user support. Potential savings on computer replacements since this could extend the useful life of lab computers.

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Mutual collaboration and planning.

About 80 to 160 hours to pilot test. Use existing technology resources.

B. Instructional Technology: Support the success of all students through the development of instructional technologies including the delivery of instructional media for use on and off-campus.6 ID B.1.a

B.1.b

B.2.a

B.2.b

B.3.a ID

B.3.b

B.4.a

ID B.5.a

Action Items

Lead Responsible Manager Units Provide additional support of Exec. Dean, IT&S Office. faculty in the development of IT&S Instruction instructional media to be used Office. Disability on or off-campus and ensure Support that media are accessible for Services. all students.

Provide a comprehensive Exec. Dean, IT&S Office.

Instruction support system to meet the IT&S needs of instructors who are Office. teaching online or preparing Technology to teach online and ensure Committee. that online resources are accessible for all students.

Conduct a pilot project to Exec. Dean, IT&S Office.

Technology digitally capture and publish IT&S classroom lectures online.

Committee.

Obtain input from faculty regarding instructional needs. Present options to the Technology Committee and interested parties.

Implement a system to Exec. Dean, IT&S Office. digitally capture, caption and IT&S publish classroom lectures online.

TimePerformance Dependency line Indicators 2010- Increased quantity Additional 2013 and quality of faculty- staff and produced instructional management. media.

Develop Action a proposal to Items complete the installation of dedicated projectors, AV resources and control systems in the remaining, viable, classrooms, labs and meeting rooms. If funded, then implement the following school year.

Conduct an annual proposal process to replace the oldest projector/AV/control systems that are not functioning adequately. If funded, then implement the following school year.

2010- Increased student 2013 retention and success in online courses.

Additional staff and management.

Required Resources About 20 to 40 hours to develop the plan. About 20 to 60 hours per week for ongoing support.

About 20 to 40 hours to develop the plan. About 20 to 60 hours per week for ongoing support.

2009- Successful pilot of Viable 2011 digital lecture capture option(s). system.

About 80 to 120 hours to explore models and conduct pilot test.

May need to purchase additional hardware/ software for testing.

2011- Lectures are captured Successful pilot 2013 and delivered online project. to increase student access and success.

About $30,000 to $60,000 for acquiring a digital capture system. About 8 to 24 hours per week to support the system.

Exec.

Dean, IT&S Office.

Lead Responsible IT&S Manager Technology Units Committee.

2009viable Approved Time- All remaining Performance Dependency 2011 labs, and funded line classrooms, Indicators and meeting rooms proposal. have dedicated video projector, AV resources and control systems.

About 40 to 80 hours to Required Resources identify the needs and develop the proposal.

About $80,000 to $100,000 for equipment and supplies. About 240 to 480 hours to implement.

Exec. Dean, IT&S Office.

IT&S Technology Committee.

2010- Older projector/AV/ 2013 control systems are replaced.

First complete remaining classroom installations.

About 40 to 80 hours to identify the needs and develop the proposal.

About $80,000 to $100,000 for equipment and supplies. About 240 to 480 hours to implement.

IT&S Office.

2009- Documentation Library Office. 2013 of procedures for Disability efficiently licensing, Services Office. captioning and showing videos in online courses.

Mutual collaboration and planning.

About 40 to 80 hours to develop new procedures.

About 4 to 8 hours per week for implementation.

Funding for licensing (existing funds).

Caption grant (existing funds). Standardized Required video players Resource on all lab computers.

About 40 to 80 hours to determine the best options and develop support standards.

Develop and implement new Exec. Dean, procedures for efficiently IT&S licensing and delivering copyrighted and captioned instructional videos to students on and off-campus.

Provide training for faculty and staff.

Action Items Lead Manager Develop a college wide Exec. Dean, standard for classroom-based IT&S student response systems (e.g., clickers) for use by students and faculty.

Responsible Units IT&S Office.

Technology Committee.

TimePerformance line Indicators 2009- A college wide 2010 standard for student response systems that could be used for purchasing, training, and support.

6

Dependency

Instructional materials must meet the electronic and information technology accessibility requirements of Section 508 and be in compliance with copyright laws.

14

C. Campus Computing: Develop and improve secure computing systems to increase institutional efficiencies and provide long-term support for campus computing needs.

ID C.1.a

C.1.b

C.1.c

C.1.d

C.1.e

C.1.f

C.1.g

Action Items

Lead Responsible Manager Units Develop an online application Exec. Dean, IT&S Office. for program reviews IT&S Research Office.

Instruction (instruction, student services, administrative) based on the Office. Student new forms and processes.

Services.

Design for future integration with other college planning and resource allocation databases.

Develop an assessment Exec. Dean, IT&S Office. tracking program for student IT&S Research Office. learning outcomes that is Instruction Office. Student integrated with the existing eSLO program.

Services.

Continuous development of Exec. Dean, the web curriculum system. IT&S Include a new component for the development of degree and certificate programs.

TimePerformance line Indicators 2009- A college wide 2011 accessible system for entering and tracking program reviews.

2009- A college wide 2011 accessible system for assessing student learning outcomes of instruction and support services.

2009- An improved web 2013 curriculum system.

A new program development system for certificates and degrees.

Continuous development Supervisor, IT&S Office.

2009- SARS Suite applications and support of SARS Suite C&NS SRVC IT. Student 2013 are installed and applications (Trak, Grid, Call, Services. supported as needed.

Alert, eSARS) for managing Instruction student appointments and Office. District tracking student services and IT. instructional hours.

Implement SARS Trak for Supervisor, IT&S Office.

2009- SARS TRAK is used for 2010 tracking and reporting tracking student instructional C&NS SRVC IT. student hours by hours by arrangement.

Instruction Office. arrangement.

Develop online forms for students to register for events or apply for services. Develop technical standards for accessible entry, submission, confirmation, auditing, security, storage, approval, workflow, data protection, archiving, etc.

Develop a new planning and resource database application for integrating the tracking and reporting on college plans, implementation, evaluation, and resource allocation.

IT&S Office.

Instruction Office.

Curriculum Committee.

20092013

Exec. Dean, IT&S Office.

IT&S SRVC IT. District IT. Student Services.

Exec. Dean, IT&S Office.

2010IT&S Research Office. 2012

15

Dependency Programming staff and management.

Programming staff and management.

Programming staff and management.

Programming staff and management.

Programming staff and management.

Required Resources About 400 to 1,200 hours depending upon the design specifications.

About 4 to 8 hours per week for ongoing maintenance and user support. Use existing server and storage resources.

About 400 to 1,200 hours depending upon the design specifications.

About 4 to 8 hours per week for ongoing maintenance and user support. Use existing server and storage resources.

About 8 to 16 hours per week for ongoing maintenance and user support.

About 8 to 16 hours per week for ongoing maintenance and user support. Annual license renewal cost of about $15,000 to $20,000.

About 80 to 160 hours to implement. About 4 to 8 hours per week for ongoing maintenance and user support. Use existing servers and storage.

All popular college and Successful Difficult to estimate -district student forms implementation depends on quantities are available online of district and complexities of through the district portal. forms. Possibly 80 to 120 portal or DVC website. hours to develop, test, and document technical standards. About 8 to 24 hours per form development.

An integrated system Input from About 240 to 960 hours Administration to implement. About 4 for tracking plans, implementation, and Finance, to 8 hours per week for ongoing maintenance and evaluation, and Instruction, resource allocation.

Student user support. Use existing Services. server and storage resources.

ID C.1.h

Action Items

Lead Responsible TimePerformance Dependency Manager Units line Indicators Implement a resource Associate District IT. IT&S 2009- Schedulers can use this Prioritization scheduling application that Vice Office.

2011 system to schedule and funding by integrates with Datatel Chancellor, classes, meetings, District IT. Colleague to provide detailed Information performances, etc., information about room Technology and get room reports. scheduling, inventory, and (IT) utilization.

District to provide estimate of staff time.

About 80 to 120 hours to input resource information. Ongoing license costs. Staff training. Ongoing maintenance and support.

Funding for About 60 to 120 hours Additional offices per department. Funding can use the Matrix document imaging for document imaging document imaging software licenses and system to go paperless software and and conserve paper hardware. scanners. Funding to and storage resources. Development replace servers and of new business storage every 4 to 5 years. About 4 to 8 hours procedures for managing per week for ongoing documents per maintenance and user support. office.

Policies and Input from About 24 to 48 hours for Research Office. the development of each procedures for custom application policy or procedure. development.

C.1.i

Expand the document imaging system to additional offices as requested.

C.1.j

Develop standardized Exec. Dean, IT&S Office. policies and procedures for IT&S the development of custom network applications for DVC functions to address platforms, documentation, testing, tracking, staffing, etc.

20092011

C.1.k

Develop a unified system of application servers, data storage and retrieval for DVC custom applications that is accessible from all college locations.

Develop a centralized system for supporting users of custom applications.

IT&S Office. Supervisor, SRVC IT. C&NS

2009- All DVC custom Input from Use existing servers and 2011 applications and data Research Office. storage. are served and stored on centrally supported servers.

Supervisor, IT&S Office.

C&NS

2009- An application 2011 support system that is integrated with the DVC Help Desk.

Develop service level agreements for the support of the various network applications that are used by different departments.

Research and publish current hardware and software standards for lab and office computers.

Conduct an annual proposal process to replace 20-25% of actively used faculty computers and related servers each year.

Supervisor, IT&S Office.

C&NS Technology Committee.

2009- Improved support of 2011 network applications.

Exec. Dean, IT&S Office.

IT&S Technology Committee.

2009- Improved 2013 communications for purchasing processes.

Exec. Dean, IT&S Office.

IT&S Technology Committee.

2009- Faculty have up-to2013 date computers and server access.

C.2.a

C.2.b

C.3.a

C.3.b

Exec. Dean, IT&S Office.

2010IT&S District IT. 2012 Administration and Finance Office.

Required Resources

16

Input from About 40 to 60 hours to Research Office. develop new procedures for support and provide training for staff. May need to purchase additional licenses for help desk system.

About 8 to 32 hours for the development of each SLA. About 8 to 12 hours per semester to update.

Annual funding. About $80,000 to $100,000 per year. About 160 to 320 hours each year to install/configure computers and servers.

ID C.3.c

C.4.a

C.5.a

C.5.b

C.6.a

C.6.b

C.7.a

Action Items Conduct an annual proposal process to replace 20-25% of actively used staff and manager computers and related servers each year.

Develop and implement a new system for network access from off-campus that does not require the installation of client software.

This authentication system will provide permission-level access to all authorized network resources.

Develop and publish printer standards to govern the purchasing, installation and support of office and lab printers (network and standalone).

Replace existing fee-print system in computer labs with one that is easier to deploy, maintain and support.

Develop and implement a proposal for ongoing funding for institutional software licenses for (a) office productivity, (b) online courses, (c) antivirus protection, (d) website content management, and other college wide applications.

Develop software library and license documentation to account for all copyrighted software installed on any college owned computer/ server.

Continuous improvement and development of policies, procedures and guidelines for college-wide technology requests, usage, services and support to be included in the DVC Procedures manual as applicable.

Lead Responsible Manager Units Exec. Dean, IT&S Office.

IT&S Technology Committee.

TimePerformance Dependency line Indicators 2009- Staff and managers Annual funding.

2013 have up-to-date computers and server access.

Supervisor, IT&S Office.

C&NS

2009- Employees can 2010 securely access authorized network resources from offcampus.

Supervisor, IT&S Office.

C&NS Technology Committee.

2009- Improved 2013 communications for printer purchasing and support processes.

Supervisor, IT&S Office.

C&NS SRVC IT.

2010- The fee-print system 2011 is easier to deploy, maintain and support in computer labs.

Exec. Dean, IT&S Office.

2009- Reliable source IT&S Technology 2010 of funding for Committee. institutional software.

Administration and Finance.

Supervisor, IT&S Office.

C&NS

2009- IT&S staff can readily 2010 locate software or license for any application installed on any computer.

Supervisor, IT&S Office.

C&NS Technology Committee.

2009- Employees and 2013 students will have a better understanding of technology policies and procedures.

17

Identification of a feasible system to use.

Required Resources About $60,000 to $80,000 per year. About 120 to 240 hours each year to install/configure computers and servers.

About 80 to 160 hours to research and implement.

Possible funding needed for a new system and digital certificates. About 4 to 8 hours per week of ongoing maintenance and user support.

About 8 to 40 hours to develop and about 4 hours per semester to update.

Compatible with existing fee-print cards and unit cards. Does not require increase in costs per page to support.

Prioritization of funding.

About 80 to 160 hours to find, purchase and install a new system that meets these requirements.

About 4 to 8 hours per week for ongoing maintenance and user support. Use fee-print budget.

About $80,000 to $100,000 per year.

About 40 to 80 hours to implement. About 4 to 8 hours per month for ongoing maintenance.

Policies and procedures reviewed by College Council.

About 24 to 40 hours for the improvement or development of each policy or procedure.

D. Network Infrastructure: Upgrade and maintain the network infrastructure to support comprehensive wireless, voice, video, and data communications with high availability and recoverability.

ID D.1.a

D.1.b

D.2.a

D.2.b

D.2.c

D.2.d

D.2.e

D.3.a

D.3.b

Action Items Expand wireless access coverage to all applicable offices, labs, classrooms, and outdoor meeting places at all DVC locations.

Require employees to authenticate with user accounts (usernames/ passwords) in order to access the wireless network.

Begin implementation of district wide technology infrastructure project to upgrade data, voice, and video communication throughout the district (7 year plan).

Develop a new physical and logical network model for the DVC network at all locations.

The new model should account for high-availability/ high-bandwidth data (wired/ wireless), video, voice communications.

Install redundant network switches for the core network at the main distribution facility (L-150).

Install an additional Internet connection to CENIC for additional bandwidth and higher network availability (L-150).

Install an electrical backup system to provide power for important online services (e.g., website, online classes, email, etc.) and related network devices in case of a power outage.

Acquire and implement an enterprise level network monitoring and managing system for DVC networks at all locations. Develop a service level agreement for network policies and monitoring.

Lead Responsible Manager Units Supervisor, IT&S Office.

C&NS SRVC IT.

Supervisor, IT&S Office.

C&NS

TimePerformance Dependency line Indicators 2009- Adequate wireless Bond funding.

2012 access at all applicable Network cables DVC locations. to wireless access point locations.

2009- Employees are Implementation 2010 required to log in of new user before accessing account system wireless resources.

(A.1.a).

Associate District IT. IT&S 2009- See project proposal Vice Office. SRVC IT. 2013 and timeline (TBD).

Chancellor, IT

Required Resources

Bond funding to include wireless surveys, hardware, controller, and installation of access points.

Employee/student LDAP system tied to wireless access. About 4 to 8 hours per week for maintenance and user support.

Chancellor’s Bond funding. About approval of 80 to 160 hours for RFP infrastructure development, review and plan. Successful recommendation.

RFP selection process.

Supervisor, IT&S Office.

C&NS SRVC IT.

2009- Documentation of new 2011 network model.

About 120 to 240 hours to research, develop, and document a new network model.

Supervisor, IT&S Office.

C&NS

2010- Improved network 2012 availability.

Supervisor, IT&S Office.

C&NS

20092011

Bond funding. Purchase and installation of core switches. About 80 to 160 hours to research, configure, install.

State funding for equipment and circuit.

About 40 to 80 hours to coordinate and install.

Supervisor, IT&S Office.

2010C&NS Administration 2012 and Finance.

Infrastructure project.

Scheduled network outage.

Improved Internet CENIC project bandwidth and prioritization. availability.

Scheduled network outage.

Important web servers Funding. remain accessible from off-campus during power outages.

Supervisor, IT&S Office.

2010- Readily monitor and C&NS SRVC IT. District 2012 control all necessary IT. network traffic.

Proactively monitor network Supervisor, IT&S Office. activity at all DVC locations to C&NS SRVC IT. detect and remedy network failures or malevolence.

2010- High network 2013 availability.

18

Enterprise network monitoring system.

An electrical generator and power system that is connected to important file servers and network devices. About $60,000 to $120,000.

Bond funding for enterprise level network monitoring and management servers and software. About 120 to 240 hours for research and installation at both locations.

About 2 hours per day, 7 days per week, for monitoring. Additional time is required for responding to problems.

ID D.3.c

Action Items

Lead Responsible Manager Units Implement network Supervisor, IT&S Office. bandwidth shaping to prevent C&NS SRVC IT. one type of traffic such as video from overwhelming all other types of traffic such as web browsing.

TimePerformance line Indicators 2010- The network will not 2012 be overly congested by one type of traffic such as video.

Dependency

Required Resources

Network monitoring (D.3.a).

Approved network shaping policies and procedures.

About 80 to 160 hours to research and install.

About $2,000 to $20,000 to acquire software/ hardware. About 2 to 4 hours per week for ongoing maintenance and user support.

Successful pilot About 80 to 160 hours to Staff and managers use two-factor of two-factor explore and pilot a new authentication method authentication. system. About 4 hours to access sensitive per week for ongoing data. maintenance and user support. About $2,000 to $10,000 for hardware, software and training for new system.

More space is available Long-term About 80 to 160 hours for for current network archive initial planning and set up storage needs. solution. and about 4 to 8 hours per month for ongoing maintenance and user support.

D.3.d

Explore and possibly Supervisor, IT&S Office.

2010implement a two-factor C&NS SRVC IT. District 2012 authentication method for IT (possibly) staff and managers who have access to sensitive data.

D.4.a

Develop and implement a plan to identify and remove older data from the DVC network storage arrays onto a fixed storage medium such as DVD or tape for long-term archive.

D.4.b

Provide additional network Supervisor, IT&S Office. storage space for employees. C&NS SRVC IT. In the short-term, this can be accomplished through expanding the existing storage array. In the long-term, new storage technologies may be needed.

2009- Ample storage space 2011 for personal and shared documents.

Short-term solution about $10,000 to $20,000 for the expansion of the existing storage technologies. About 20 to 60 hours to install.

D.5.a

Supervisor, IT&S Office.

Develop a multi-tiered C&NS SRVC IT. disaster recovery plan to restore access to critical Technology Committee. information resources in case of a catastrophic outage.

2010- An approved disaster 2012 recovery plan.

About 120 to 360 hours to develop the plan.

Need additional storage resources to implement the plan. Virtual servers would help (D.6.a).

D.6.a

Deploy virtual servers to Supervisor, IT&S Office. replace physical servers in C&NS the DVC domain (employee network). Virtual servers consume less power and are more reliable and expandable than current servers.

2010- Access to virtual 2012 servers.

Supervisor, IT&S Office.

C&NS Technology Committee.

20092011

19

Funding.

About $100,000 to $300,000 for servers, licenses, storage, racks, etc. About 80 to 160 hours to install virtual servers and decommission old servers. About 4 to 8 hours per week to monitor and maintain.

E. Technology Support: Provide ongoing training and technology support services to meet the needs of students, faculty, staff, and managers.

ID E.1.a

E.2.a

E.3.a

E.4.a

E.4.b

E.5.a

Action Items Develop a responsive and comprehensive DVC Help Desk that handles all college technology support requests in a timely manner.

Develop service level agreements (SLAs) for major support services of the Help Desk for all DVC locations.

Develop a prioritized staffing plan for hiring additional computer and network staff and management based on the California Community College Technology Plan recommendations (Appendix E) and DVC program review plans.

Provide employee training workshops on-campus and online throughout the year to include a focus on productivity using Office 2007, OmniUpdate, and Datatel.

Provide ongoing training and cross-training for technical staff and management to increase their technical proficiencies and knowledge.

Provide employee training workshops on-campus and online throughout the year with a focus on learning and instruction to include WebCT, PowerPoint 2007, OmniUpdate, smart classrooms.

Lead Responsible Manager Units Supervisor, IT&S Office.

C&NS SRVC IT. Technology Committee.

Supervisor, IT&S Office.

C&NS SRVC IT. Technology Committee.

Exec. Dean, IT&S Office.

IT&S

TimePerformance line Indicators 2009- All help desk requests 2013 are tracked and resolved in a timely manner.

Dependency

Required Resources

Additional staff About 120 hours per and better week of additional staff communication and management. and tracking tools.

2009- SLAs to cover the About 16 to 40 hours for 2011 major functions of the the development of each Help Desk.

SLA. 2009- A plan for hiring new 2010 technical staff and management.

Input from About 40 to 80 hours to Administration develop the staffing plan and Finance.

(Appendix E).

Validation of IT&S program reviews.

Exec. Dean, IT&S IT&S Office. Staff Development.

2009- Employees are more Employee 2011 proficient in the use of participation. these applications.

About 80 to 160 hours per semester for developing/ delivering workshops.

Supervisor, IT&S Office.

C&NS

2009- Technical staff are 2013 more proficient and able to cover for each other.

About 16 to 40 hours per person per year.

About $2,000 to $20,000 per year. Maximize the use of district funds for management and classified staff training.

About 80 to 160 hours per semester for developing/ delivering workshops.

Exec. Dean, IT&S IT&S Office. Staff Development.

Staff and management participation in classes, workshops, conferences, etc.

2009- Employees are more Employee 2011 proficient in the use of participation. these applications.

20

F. Digital Communications: Develop and support multiple, digital, means of communication between the college, community, and all constituencies.

ID F.1.a

F.2.a

Action Items Implement district wide project to unify communications for voice, email, etc.

Collaboratively develop and implement a project plan for best utilizing the district portal for college communications, student communications, online forms, etc.

Lead Manager Associate Vice Chancellor, IT Exec. Dean, IT&S

Responsible TimePerformance Dependency Units line Indicators IT&S Office.

2012- Unified communication District wide SRVC IT. District 2013 system. technology Office. Others. infrastructure project.

IT&S Office.

2009- Portal project plan.

Installation District IT. 2011 of portal and Marketing. expansion to Technology DVC. Committee.

F.3.a

Develop new and updated web pages for all offices and departments on campus (required activity).

F.3.b

Assist all employees in developing accessible “biopages� on the new website.

Ongoing review and improvement of the search engine and navigational links of the website through extensive user testing.

Remove former DVC website (www2.dvc.edu) from the Internet. Provide DVC employees with at least three months of advance notification of when the former website will be removed.

Provide additional audio and Exec. Dean, IT&S Office.

SRVC IT. video conferencing resources IT&S to connect individuals/groups between all DVC locations using either software-based systems or new video conferencing units if needed.

Encourage the use of videoconferencing to reduce travel.

F.3.c

F.3.d

F.4.a

F.5.a

F.6.a

Director, All Units.

Marketing and Communication.

Exec. Dean, IT&S Office.

IT&S Marketing. Staff Development.

IT&S Office.

Director, Marketing Marketing. and Communication.

Exec. Dean, IT&S Office.

IT&S Other Units.

Implement a college-wide Exec. Dean, external notification system IT&S to send alerts to students and/or employees in a matter of minutes via one or more self-selected communication means. Examples include class cancellations, power outages, etc. Consider digital signage.

Create an emerging TBD technology Special Interest Group (SIG) to apprise the Technology Committee of new developments in communication technologies.

Technology Committee.

21

Bond funding. Project management. New Voice Over IP system.

About 40 to 80 hours to develop the plan.

About 8 to 16 hours per week to implement the plan. About 4 to 8 hours per week for ongoing maintenance and user support.

About 16 to 32 hours per week for training and support of departmental employees.

2009- All departments are 2010 represented on the website with current information.

Employee involvement from each department.

2009- All employees have 2010 bio-pages.

Employee participation.

About 8 to 16 hours per week for supporting biopage development.

About 80 to 240 hours for testing and implementation.

All necessary information from the former website is provided on the new website.

About 8 to 24 hours to check the former web services and decommission the website.

2009- Users can readily find 2010 information on the website using search or navigation.

2009- The former website is 2010 no longer accessible.

Appropriate network access between meeting locations.

Appropriate lighting and sound at each conferencing location.

2009- Notifications can Input from 2011 be readily sent to Administration students or employees. and Finance, Instruction Office, Student Services.

Additional software-based systems or portable video conferencing unit(s).

About 1 to 4 hours of support per meeting.

2009- The Technology Participation in 2010 Committee and SIG. interested parties have updated information about emerging communication technologies.

About 30 to 60 hours per semester for reading publications/websites, attending conferences, discussing findings, and documenting recommendations.

2009- Available audio-video 2011 conferencing resources for meetings spanning both locations.

IT&S Office.

SRVC IT. Marketing.

Required Resource

Depends on the system -it may be possible to fund one system in place of all of the disparate systems used by different offices.

Ongoing Planning, Implementation and Evaluation The DVC Technology Master Plan is both a strategic plan and an action plan. The vision, principles, goals and strategies constitute the strategic plan elements and span a three to six year time frame. The Implementation Grid constitutes the action plan.

The Implementation Grid will be reviewed and revised on an annual basis. A progress report of the previous year’s activities will be presented to the appropriate college council and to all constituent groups for information and feedback purposes. Furthermore, the Implementation Grid will be updated on an annual basis and communicated widely to all college constituents.

The annual review and update cycle of the Implementation Grid will be coordinated with the DVC annual calendar for planning, program review, and student learning outcomes. This will facilitate the integration of program reviews and college planning with the annual updates of the Implementation Grid. The Technology Committee will prioritize which college-wide action items will be submitted for the annual resource allocation process. The following table shows the annual planning cycle of the Implementation Grid.

Table 2: Annual planning cycle Semester Summer

Responsible Party Executive Dean, IT&S

Activity Evaluate the prior year’s technology plan action items and draft an annual progress report.

Early fall

Technology Committee

Review the technology plan annual progress report.

Mid-fall

Executive Dean, IT&S

Present the annual progress report to the appropriate college council and constituency groups and get feedback.

Early spring

Technology Committee

Review technology items from program reviews and review DVC Strategic Plan priorities.

Midspring

Technology Committee

Revise the Implementation Grid accordingly and prioritize action items for the following year(s).

Midspring

Executive Dean, IT&S

Present the revised Implementation Grid to the appropriate college council. Request resources for implementing the prioritized action items the following year(s).

While the Implementation Grid is updated every year, the strategic portion of the Technology Master Plan will be revised every three years. The three year technology planning cycle will be aligned with the six year accreditation cycle so that a comprehensive review occurs the year before the Accreditation Self-Study Report is written. This way, every other comprehensive review process will serve the needs of writing both the next Technology Master Plan and the next Accreditation Self-Study report with respect to technology resources.

23

The following table shows the six year planning cycle for the DVC Technology Master Plan with respect to the Accreditation Self-Study and DVC Strategic Plan.

Table 3: Three-year and six-year technology planning Year 2008-09

Review Comprehensive

Activity Comprehensive evaluation and revision of the tech plan.

2009-10

Annual

Implement Technology Master Plan 2009-2013* Review and update the Implementation Grid.

2010-11

Annual

Review and update the Implementation Grid.

2011-12

Annual

New DVC Strategic Plan 2011-17

*The length of the 2009 technology plan was extended by one year to bring it into better alignment with the 6 year accreditation self-study cycle.

Review and update the Implementation Grid.

2012-13

Comprehensive

Comprehensive evaluation and revision of the Technology Master Plan.

2013-14

Annual

Implement Technology Master Plan 2013-2016.

Review and update the Implementation Grid.

Complete the Accreditation Self-Study Report.

2014-15

Annual

Accreditation Comprehensive Site Visit

2015-16

Comprehensive

Review and update the Implementation Grid.

Comprehensive evaluation and revision of the Technology Master Plan.

Review and update the Implementation Grid.

2016-17

Annual

Implement Technology Master Plan 2016-2019.

Review and update the Implementation Grid.

2017-18

Annual

New DVC Strategic Plan 2017-23 Review and update the Implementation Grid.

2018-19

Comprehensive

Comprehensive evaluation and revision of the Technology Master Plan.

2019-20

Annual

Implement Technology Master Plan 2019-2022.

Review and update the Implementation Grid.

Complete Accreditation Self-Study Report.

2020-21

Annual

Accreditation Comprehensive Site Visit Review and update the Implementation Grid.

The DVC Technology Master Plan will be integrated with college planning and resource allocation at the college wide and departmental program review levels. As shown in Tables 2 and 3, the action plan and strategic planning elements will be systematically assessed on an annual and three-year cycle to incorporate the results of (a) institutional plans and priorities, and, (b) program reviews of instruction, administration, and student services. The new Technology Master Plan and planning cycles will facilitate the continuous improvement in the use of academic and administrative technologies to enhance the institutional effectiveness of Diablo Valley College.

24

References ACCJC/WASC. (2008). Accreditation Reference Handbook. Novato: Accrediting Commission for Community and Junior Colleges, Western Association of Schools and Colleges.

Allen, I. E., & Seaman, J. (2008). Staying the Course: Online Education in the United States, 2008: Sloan-C. Allison, D., & DeBlois, P. B. (2008). Top 10 IT Issues 2008. EDUCAUSE Review(May/June 2008), 25.

CCC_Chancellor’s_Office. (2000). California Community Colleges Technology II Strategic Plan, 2000-2005. Sacramento: California Community College Chancellor’s Office.

CCC_Chancellor’s_Office. (2007). California Community Colleges Technology III Plan. Sacramento: California Community Colleges System Office.

DVC. (2006). Diablo Valley College Strategic Plan 2006 - 2011. Diablo Valley College.

DVC. (2007a). Diablo Valley College Online Course Guidelines. Diablo Valley College.

DVC. (2007b). Educational Master Plan 2007-2017. Diablo Valley College.

Gartner_Group. (2008). Gartner Identifies the Top 10 Strategic Technologies for 2008. Retrieved 2/22/09, 2009, from http://www.gartner.com/it/page.jsp?id=530109 Johnson, L., Levine, A., & Smith, R. (2009). The 2009 Horizon Report. Austin, TX: The New Media Consortium.

Olsen, E. (2007). Strategic Planning for Dummies. Hoboken: Wiley Publishing, Inc. Seaberry, B. (2008). A Case Study of Student and Faculty Satisfaction with Online Courses at a Community College.

Ann Arbor: ProQuest LCC.

Appendix A: Technology Master Plan

25

Appendix A: Technology Master Plan 2001-2004 to 2009 The following table provides a brief overview of significant events and accomplishments related to the strategies of the DVC Technology Master Plan 2001-2004. It includes a link to a detailed Progress Report for the years 2001 to 2004 and a list of significant events and accomplishments that occurred between 2004 and 2009. Although the Technology Master Plan has not been formally rewritten since 2001, it continued to serve as a strategic guide to the planning efforts of the Technology Committee and the operations of Information Technology and Services beyond 2004. Indeed, in February 2009, the Technology Committee reviewed the strategies of the 2001-04 technology plan combined with the revised strategies of 11-17-04, and found that 81% of the strategies were still applicable to this day. For example, here is a sampling of the strategies from the 2001 technology plan that are still applicable: (a) improve distance education opportunities (#2.2), (b) keep websites current to meet the changing needs of DVC (#7.1), (c) ensure open computer labs have software and hardware installed to meet the needs of students (#8.1), etc.

Table 4: Technology plan significant events and accomplishments Year 2001-04 2004-05

Significant Events and Accomplishments • See Progress Report II: DVC Technology Master Plan 2001-2004 http://www.dvc.edu/technology • DVC Ranked 9th Digitally Savvy Suburban Community College • Fall 2004 online headcount is 7.9% of college headcount and 3.7% of FTES • WebCT, STARS, Exchange upgrades • Email accounts for all part-time faculty • Student Technology Use Survey • Reviewed DVC Technology Master Plan and developed new strategies • Developed wireless network proposal (informed by student survey) • Began including assistive technologies in lab software updates • Summer 2005 Projects: o Summer Institute Technology Training o Replaced DVC firewall system o Upgraded core network switch o Reconfigured about 75 building network switches with new VLANs o Replaced/upgraded lab computers in SRVC-212, ET-127, L-148, M-136, LC200C, A-303, SRVC-204 o Installed new servers and storage for student lab network o Replaced 38 faculty computers o Installed new smart classrooms in LA-117, LA-121, LA-215, LA-217, LC-101, A-302, ET-102, PA-102, H-110 o Replaced overhead projectors in Math building o Installed new DVD/VCR players in LA, MA, BE, PS, SC, SRVC, and ET o Started implementation of wireless network o Started remodel of Life Science building to become Advanced Technology Center (ATC)

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2005-06

• DVC ranked 4th Digitally Savvy Suburban Community College • Fall 2005 online headcount is 11.0% of college headcount and 4.1% of FTES • Revised DVC Password Protection Procedures • Started new KDVC.org online radio for original student music recordings • Expanded use of WebCT for campus classes • Pilot tested WebCT 6.0 (as result of pilot, remained with WebCT 4.1) • Developed new DVC DMZ domain and user accounts • Provided FrontPage training for staff to update web pages • Purchased furniture, furnishings, and equipment (FFE) for ATC • Began student email-blasts on a regular basis • Summer 2006 Projects o Summer Institute Technology Training o New ATC computer labs: ATC-108, 109, 110, 112, 113, 115 o New ATC network installation including wireless o New ATC installation of 9 smart classrooms and 1 meeting room o New ATC installation of offices o ATC implementation of new electronic card-key system o Installed new replacement computers in L-150, L-213, LC-200C, LC-200 o Installed updated (reissued) computers in ET-107, ET-116, C-101, A-303, PS-110, LC-202 o Closed computer labs: BFL-205, BFL-207, LC-200B, BE-214, ET-125, ET-127, and repurposed computer lab in BE-216

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2006-07

• ATC opened Fall 2006 with new labs and smart classrooms (see prior) • Fall 2006 online headcount is 14.7% of college headcount and 6.9% of FTES • New DVC Online Course Guidelines approved by Leadership Council • San Ramon Valley Campus opened November 2006 o Student computer labs:  Three computer labs of 37 workstations and AV systems  One fully-equipped language lab with AV, microphones and headsets  One math lab with specialized software  Assessment center/open lab  Student learning commons for course software and printing  Equipped to meet needs of students with disabilities o All classrooms have dedicated video projectors, AV controls, document cameras, instructor computers, and phones for emergencies or technical support requests o Two science labs have computer-attached microscopes and a computerized system is used for tracking chemicals o Six dedicated computers for student registration o Network installation in MDF and 4 IDFs – Fiber and Category 5e copper activated with L2/L3 Ethernet switches o New Internet connection via a DS3 circuit with CENIC o New HVAC system with an IP-based monitoring and control system • Summer 2007 Projects: o Summer Institute Technology Training o Installed replacement computers in library lab, architecture lab, writing lab, multimedia lab o Installed new Music Technology Lab monitors and server o Installed new GIS software o Installed new servers for Computer Science, Research, WebCT o Installed additional network storage o Reconfigured wireless controller for expansion of wireless access points o Installed new laminator and slide converter in media services o Rewired the Audio Recording Studio o Reconfigured the Television Studio o Remodeled the DVC Help Desk counter o Installed new audio-video conferencing system at SRVC

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2007-08

• Fall 2007 online headcount is 16.5% of college headcount and 7.6% of FTES • Spring 2008 online headcount is 21.1% of college headcount and 9.0% of FTES • DVC Website Redesign Project is underway • Completed Standard IIIC Self-Study • Replaced 70 faculty computers, 50 staff-manager computers, 30 printers.

• Installed AV in PL101, PL102, PL103, LA116, LA118, LA216, LA218, A201, PE Annex • Helped develop faculty instructional videos for online access • Microsoft Office 2007 Rollout • Removed and replaced 117 computers in Learning Center for re-carpeting • Moved SARS database from DVC to district office • Dissertation research on student and faculty satisfaction with online courses • Summer 2008 Projects o Summer Institute Technology Training o Performing Arts Center audio enhancements o Replaced ~70 of 86 staff-manager computers and reissued ~25 computers to part-time faculty and hourly staff offices o Replaced lab computers in BFL-107, 108, 109, 213. o Replaced student services computer lab in SSC-214 o Installed three smart classrooms for Athletics

2008-09 (July – Mar)

• New DVC Website went live (continuing to update) • Web Curriculum System 2 went live (continuing to update) • Provided staff training in OmniUpdate for new DVC website • Installed SARS TRAK for PE and other SARS database/application development • Research Office launched Student Learning Outcomes program (eSLO) • Installed wireless throughout BFL, PS-South, Science Center, PE offices, Gym, PE Portables, and portions of Art building • Installed new Open Dental Lab network application • Installed 11 replacement video projectors in Math building • Installed 4 new smart classrooms in LA-119, LA-120, LA-220, Art • Installed new virtual servers and storage system in ATC. Moved DVC LAB domain controllers from physical to virtual servers.

• Replaced computer lab in ATC-108 • Installed new backup system for network servers and storage • Reconfigured wireless access control system for SRVC • Administered Technology Use Survey of Students, Faculty, Staff and Managers • Participated in Statewide Online Student Retention Survey and Study

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Appendix B: Technology Items from Program Reviews

2005-2009

The DVC Educational Master Plan 2007-2017 (DVC, 2007b) included a chapter on program assessment and department plans.

This section was reviewed by some members of the Planning Group as part of the needs assessment for this technology plan.

The review identified many technology-related items, some of which have general application to the Technology Master Plan.

As listed in Table 5, each of the technology items was reviewed for likely funding sources and likely staff support resources.

Those items which have X’s in the College Funding Source column and the IT&S Staff Support column are the most likely candidates to be addressed in the Technology Master Plan (bold font). Those items which have X’s in the IT&S Staff Support column are possible candidates to be addressed in the IT&S Program Review (italicized or bold font). However, in order for an item to get fully implemented, it must first receive the funding and staff support it requires. This table is for planning and discussion purposes and is not meant to be comprehensive, definitive, or 100% accurate. It does not necessarily reflect past, present or future funding sources or staff support.

Table 5: Program review technology items taken from DVC Educational Master Plan 2007

Technology Items

Funding Source Dept.

College

Staff Support Dept.

IT&S

Training in emerging technologies

X

X

X

Latest equipment for specific disciplines

X

X

X

Software for office operations and instructional delivery

X

X

Update science laboratory equipment

X

Hiring additional staff and faculty

X

Availability of testing centers for online courses

X

Increasing retention and success for online students

X X

X

X

X

Developing online courses for science classes with lab requirements

X

More online student services for students

X

ePortfolios for Business students

X

X

X X

X

X

X

X

X

X

X

Expand use of WebCT and podcasting for programs

X

X

More faculty training for online course development

X

X

Effective counseling to ensure students are ready for online courses

X

X

Journalism links between print/online/podcasts/video

X

Virtual laboratory simulations for chemistry

X

X

X

Mathematics computer-assisted delivery

X

X

X

Engineering design and testing equipment

X

X

X

Library communication technologies

X

X

X

Same-day counseling appointments

X

X

FAFSA personal assistance

X

X

Student life communication options

X

X

X

X

X

Media services technology upgrades

X

X

X

X

Expansion of digital media for Art program

X

X

X

X

Digital photography program

X

X

X

X

Music technology expansion

X

X

X

X X

Dental digital X-rays

X

X

X

Industrial technology

X

X

X

Energy management

X

X

X

Upgrade classroom and lecture hall equipment – LCD projectors, audio systems, video players, screens Expand wireless for PE New audio technologies for PE

X

X

X

X

X

X

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In addition, members of the Planning Group examined technology related items from instructional program reviews and student service program reviews that were completed between 2006 and early 2009. These items are summarized in a similar manner in Table 6.

Table 6: Instructional and student service program review technology items (2006 to 2009) Technology Items

Funding Source Dept.

College

High resolution document image cameras for humanities’ classrooms Replace classroom slide projectors

X

Improve smart classrooms for humanities

Staff Support Dept.

IT&S

X

X

X

X

X

X

Improve communication methods for performing art requests

X X

X

Improve drama related media and materials

Replace computers in instructional lab X

X

X

More DVD/TV carts for drama

X

X

X

X

X

Provide a laboratory for students to learn to use presentation technology Digital recorders for speech classes

X

X

Performing arts stage technology

X

X

X X

X

Make all English classrooms into smart classrooms

X

X

Upgrade computer lab

X

X

Support needs of departmental computer lab

X

X

Support specific software for departments

X

X

Upgrade smart classrooms

X

X

X

X

X X

Expand wireless Provide timely technology support in classrooms

X

Improve physical facilities of classrooms

X

Provide additional instructional technology support for faculty

X

X

X

X

Evaluate the need for online/hybrid courses in departments

X

X

Update student service technologies

X

X

X

Provide additional technology support for student services

X

X

X

X

X

Improve information resource access between SRVC and DVC Expand document imaging to new student service departments

X

X

Consider Datatel support at the college Develop online assessment tests for mathematics

X

X X

Expand SARS TRAK to additional departments

X

Complete confirmation of SARS research data

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X

X X

X

X

X

X

X

X

Develop electronic forms and transactions to replace physical forms and transactions when possible

X

X

Provide additional software training for staff

X

X

X

X

Provide more support for database applications such as SARS

X

Provide automated digital communications to students via multiple channels – phone, email, text

X

X

X

X

X

X

Develop web portal for all student services

X

X

Use social networking sites for connecting with students

X

Develop customized databases for tracking student retention and success

Provide laptops for student outreach

X

X

X

Ensure all printers are working

X

Assist with technology purchasing requests

X

Support video-conferencing to connect DVC and SRVC

X

Support innovative uses of technology by student services

X

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X

X

X

Appendix C: Executive Summary of

Technology Use Survey 2009

A technology survey was administered to DVC students and employees between March 3rd and March 12th, 2009. A total of 364 students and 240 employees responded to the survey. The employee survey results were disaggregated by faculty and staff/managers. The purpose of the surveys was to conduct a needs-assessment of commonly used technologies for teaching, learning, communications, research and operations. The results will help inform the priorities of the new Technology Master Plan and the administrative program review of Information Technology and Services.

The following table shows those resources which had the highest (90% +) and lowest (< 75%) overall satisfaction among students, faculty, and staff-managers. The complete report lists the responses for all of the resources and is available online at www.dvc.edu/technology.

Table 7: Technology survey items above 89% and below 75% Students Faculty Staff and Managers 90% or more of the respondents were satisfied or very satisfied with the following: • Advanced Technology Center (95%) • Lab Internet access (94%) • Lab support from staff (92%) • Lab hours of operation (91%) • Computer hardware (91%) • WebCT (90%) • Lab software (90%) • Availability of computers in labs (90%)

Media checkout (99%) Media deliveries (97%) Lab Internet access (94%) Lab hours of operation 92%) Office network access (90%) Staff development computer lab (90%) • Library catalog (ALICE) (90%) • • • • • •

• Media set-up for special events (100%) • P-drive (97%) • S-drive (96%) • Office Internet access (95%) • Staff development computer lab (92%) • Lab Internet access (92%) • Exchange/Outlook (92%) • Outlook Web Access (90%)

Less than 75% of the respondents were satisfied or very satisfied with the following: • Office hardware support (74%) • Office printer (74%) • Classroom technology • District website* (74%) Nothing < 75%. The support (73%) • Outlook Web Access* (73%) following <80%: • Email storage* (71%) • Laptop hook-up to projector • DVC Help Desk (69%) (71%) • Faculty websites (77%) • Computer replacement cycle • Control of projectors sources • Lab printing (76%) (68%) (70%) • Classroom wireless (76%) • Datatel* (67%) • DVC Help Desk (70%) • DVC website (66%) • Computer hardware (67%) • Office hardware support • Office software training (66%) (65%) • Classroom technology support • Office software training (66%) (55%) • District Intranet* (64%) • Office printer (64%) • Voyager (faculty web pages (63%) • Classroom network access (63%) • DVC website (62%) • Email storage* (57%) • Wireless (45%) • Computer replacement cycle (44%) • Datatel* (31%)

*District IT items will be communicated accordingly.

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The weighted average for satisfied and very satisfied responses was 86% for students, 75% for faculty, and 81% for staff-managers. Based on all the survey results, the following issues will be addressed for technology planning purposes: • develop a responsive DVC Help Desk that handles all support requests in a timely manner; • request more staff positions for Information and Technology Services; • develop consistent computer replacement cycles for all employees; • provide comprehensive wireless coverage throughout all college locations; • provide more training in the use of software applications (e.g., Office, Datatel, Web, etc.) and classroom technologies; • provide more email storage for all employees; • improve the navigational structure and content of the new website – especially for faculty, staff, and managers; • address printer issues in computer labs and offices; • encourage all faculty members to post information about their courses online; • improve WebAdvisor issues such as slowness, timing out, log-in errors, and continue to work on Datatel improvements.

The results of the survey indicated many other areas that should be considered for technology planning at DVC. These include electronic forms, downloadable lectures, more online courses, better use of computer labs, more software in computer labs, more Macs in open labs, more tech support for classrooms, video editing studio for faculty, digital whiteboards, tablet PCs, smart classrooms, more online support for students, instant communication of class cancellations, high bandwidth network, expanded document imaging, more network applications, additional support of network applications, easier methods to access resources from off-campus, and more IT staff. The remainder of this report includes a full description and analysis of the survey results and is available at www.dvc.edu/technology.

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Appendix D: Technology Policies and Procedures Reference The following table lists the district and college technology related policies, procedures and guidelines.

It is updated at http://www.dvc.edu/technology.

Table 8: Technology policies, procedures, and guidelines Policies and Procedures

Reference

Adoption/Revision

Acceptable Technology Use Policy

District Board Policy 5030

January 30, 2002

Acceptable Technology Use Procedures

District Board Policy 10.06

January 30, 2002

Active Directory Management

District Cooperative Agreement 1012.01 DVC Procedure 6102.01

2004

Computer Center: Priority Usage Copyright Procedures For Printed and Media Materials and Computer Software

District Curriculum and Instruction Procedure 4003

October 25, 2000

DVC Online Course Guidelines

Leadership Council Approval

May 15, 2007

Email Distribution List

District Implementation Guide 2012.01

November 11, 2003

Mail and Communication Systems

DVC Procedure 5030.01

May 17, 2004

Password Protection Procedure

DVC Procedure 5030.03

April 24, 2006

Software Use Policy

District Board Policy 4006

January 30, 2002

Technology Purchase Standards and Process

DVC Procedure 5111.01

May 17, 2004

Websites

DVC Procedure 5030.02

May 17, 2004

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May 17, 2004

Appendix E: Technology Staff Baseline Model

For benchmarking purposes, the following table shows how many technical staff and managers are recommended to support the computing, network, and application needs of DVC according to the Total Cost of Ownership (TCO) model that was published in the California Community College Technology II Plan (CCC_Chancellorâ&#x20AC;&#x2122;s_Office, 2000). For comparison, Table 9 shows the recommended Full Time Equivalent (FTE) Staff, actual FTE Staff and unmet FTE Staff needs for specific technical categories.

This table is meant to serve as a benchmark comparison between the TCO Staff Baseline Model and DVC. Table 9: Information technology staffing needs for DVC Category

Assumptions

Level 1 Support (PC support)

1 staff per 150 PCs (2,000 PCs)

Application Development

2 staff per 12,000 FTES (18,000 FTES)

Network and systems administration

Recommended Baseline FTE Staff 13.33

Actual FTE Staff*

~ 5 IT department staff ~5 Non-IT department**

Unmet FTE Staff 3.33

3

1.5***

1.5

1 staff/300 PCs (2,000 PCs)

6.66

1.66

5

Web Administration

1 staff per 12,000 FTES (18,000 FTES)

1.5

0.75

0.75

Administrative Systems Support (web, users development of applications)

1 staff per 12,000 FTES (18,000 FTES)

1.5

0.75

0.75

Network Support

1 staff per 12,000 FTES (18,000 FTES)

1.5

1

0.5

Technical Management

1 manager/500 PCs (2,000 PCs)

4

1.5

2.5

31.5

17.2

14.3

TOTAL:

*These FTE staff numbers are approximations that will need further refinement for accuracy. The totals show a gap of about 14 FTE to meet the baseline recommendations for technical staff and managers. **For these computer lab technical staff, many of whom are assigned to non-technical managers, it is difficult to estimate what percent of their time is spent providing Level1 PC support versus other lab duties. ***This includes 1.0 FTE staff that reports to a non-technical manager.

This Technology Staffing Baseline Model does not address the need for instructional technology staff or media services. According to the Technology Master Plan (Goal B), we will also need additional instructional technology staff.

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Appendix F: Summary of Technology Goals and Strategies A. Student Access: Provide secure student access to learning resources and support services for all college locations.

A.1. Identity management

A.2. Computer lab operations

A.3. Computer lab hardware and software

A.4. Online courses and programs

A.5. Online learning and support services

A.6. Virtual desktop computing

D. Network Infrastructure: Upgrade and maintain the network infrastructure to support comprehensive wireless, voice, video, and data communications with high availability and recoverability.

D.1. Wireless access

D.2. Network infrastructure standards

D.3. Network management

D.4. Network storage

D.5. Disaster recovery

D.6. Administrative server virtualization

B. Instructional Technology: Support the success of all students through the development of instructional technologies including the delivery of instructional media for use on and off-campus7.

E. Technology Support: Provide ongoing training and technology support services to meet the needs of students, faculty, staff and managers.

B.1. Instructor support

E.1. DVC Help Desk

B.2. Online lectures

E.2. Service Level Agreements

B.3. Smart classrooms

E.3. Technical staff and managers

B.4. Instructional video

E.4. Technology training for operations and support

B.5. Student response systems

E.5. Technology training for learning and instruction

C.1. Custom application development

F. Digital Communications: Develop and support multiple, digital, means of communications between the college, community and all constituencies.

F.1. Unified communications

C.2. Network application support

F.2. District portal

C.3. Computer hardware and software standards

F.3. Website development

C.4. Network access from off-campus

F.4. Video conferencing

C.5. Printer standards and support

F.5. Time-sensitive notifications

C.6. Institutional software licenses

F.6. Emerging communications

C.7. Policies and procedures

C. Campus Computing: Develop and improve secure computing systems to increase institutional efficiencies and provide longterm support for campus computing needs.

7 Instructional materials must meet the electronic and information technology accessibility requirements of Section 508 and be in compliance with copyright laws.

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This 3-D rendition of the DVC campus with regards to the surface elevation and selected buildings was designed by Gary Lyons for a class project in GEOG 126- Advanced GIS at Diablo Valley College.

WWW.DVC.EDU

321 GOLF CLUB ROAD, PLEASANT HILL, CA 94523