University Information Technology Managers
FALL 2010 MEETING Sep 21, 2010
I. Opening Comments • Presented by Hans Meyer, Chair of the UITM Leadership Team and Director of Technology, College of Communication and Information
UITM Leadership Team • Hans Meyer, Chair & ITGC Representative, College of Communication and Information • Ken Johnson, ITS Representative • Dave Borschel, Assistant Director, Information Technology Administration Partnership Program
UITM Leadership Team • Gary Eggebraaten, IT Director, College of Engineering • Gerardo Garcia, Assistant Director, APPS / ODDL / CPD • Bill Iliff, Associate Director, Business Services • Leonard Kinerson, IT Support Specialist,
UITM Leadership Team • Dina Vyortkina, Director, Office of Information and Instructional Technologies, College of Education • Richard Wynn, Assistant Director, Business Services • Michael Zawrotny, Director of Computer Resources, Institute of Molecular Biophysics
II. Report on FSU IT Manager Survey Analysis • Presented by Dina Vyortkina, UITM Leadership Team and Director, Office of Information and Instructional Technologies, College of Education
FSU IT Profile Survey Results Overview • Disclaimer • Participants: 20 • Schools and colleges • Academic units (non-degree) • Business units • Diversity • Titles • Job duties • FTE
Top IT projects and /or initiatives for units in 2010-2011 budget year 57 listed •Migration to FSU AD Domain •Systems upgrades •Computer upgrades •Exchange 2010 •SharePoint •Web (various projects) •Videoconferencing
Top IT challenges for units in 2010-2011 budget year 32 listed! Money, people, procedures, infrastructure…. •Budget constraints and lack of resources •Personnel (FTE, skills level, PD, retention) •Lack of time •FSU's segmented network •Project management across multiple departments •System security and tracking •Seeking cooperation and continuing hurdles with FSU AD integration •Lack of IT guidance FSU-wide •Defining department/staff coverage roles •Lack of documented procedures (e.g., for migration, deployment, implementation, etc.) •Getting end users to accept new policies and technology
Top IT needs for units in 20102011 budget year 35 listed!
•Detailed business process analysis and documentation •Centralized network •University AR system fully integrated with OMNI •System to detect software and service packs installed •Training (for part-time and full time staff), orientation, and resources •New e-mail/calendar system with calendar connectors for mobile devices. •Adequate funding •Affordable services from ITS •Reliable network infrastructure. •Network storage space •IT guidance FSU-wide •Move to centralized server space or virtual servers •FSU-wide survey management system •Scheduling system •Better interface to ITS than Helpdesk •Additional file storage •Larger Exchange mailboxes •Additional laptops, computers, audio- visual equipment •Upgrade to Gigabit switching throughout the department •Application development •Support/help desk
For Christmas, I want AD, reliable network, well-trained staff, more $$$...
Training/PD needs “In our modern society, A+, Security+ and Network+ are all taught in high schools - why not get our 'professional' staff up to speed on these ideas and concepts.” “It would be good to have entire unit (45+ staff) trained on IT applications such as Microsoft Suite of products, some staff on website development and maintenance and other emerging technologies.”
Training/PD needs (cont.) 44 listed
•Oracle, Hyper-V, VMWare, and. Net Developer •A+ training •MCSE Training •MCP Training •Apple Tech Training •Microsoft MCSE Training •Active Directory scripting, Group Policy Management •HTML5 •Adobe Creative Suite 5 •Windows 7 •Windows 2008 server •Mobile devices •InfoComm AV •Dell certified technicians for help desk staff •Exchange 2010 •Sharepoint 2010 •SCOM/SCCM 2007 •Professional development (IT / general professional growth) •General trends and issues in IT Higher Education •General system /network administration training for OPS and non-IT professional staff •Training conferences to allow for interaction and sharing ideas
Frequent themes 1. AD migration initiative 2. Professional development/training • IT orientation for new staff • Ongoing continuous PD • Topic/tool focused
What’s next?
AD Migration • Lessons learned from those who have migrated • Contacts within ITS for those who are considering migration • Benefits, tips, tricks, and traps for migrations • Tools and resources for AD migration • Checklist(s)
III. Report on IT Professional Development • Presented by Gerardo Garcia, UITM Leadership Team and Assistant Director, APPS / ODDL / CPD
IV. Report on Orientation for new IT Professionals • Presented by Dave Borschel, UITM Leadership Team and Assistant Director, Information Technology Administration Partnership Program
Orientation for new IT Professionals • Goal: To provide a brief overview of how Information Technology is managed at FSU. To also provide a general awareness of what IT resources are available on campus.
Orientation for new IT Professionals Topics: •Overview of IT Advisory Councils and Committees. •Management of IT services and systems. (Individual units and ITS)
Orientation for new IT Professionals Topics (continued): •FSU IT policies, standards, and guidelines •Services provided centrally from ITS •Technology services provided by other FSU departments (NWRDC, Blackboard, Computer Store, etc.)
Orientation for new IT Professionals Topics (continued): •IT-related organizations and groups: (how we collaborate) •Purchasing IT resources (Will include inventory information)
Orientation for new IT Professionals We need your help! •A detailed draft of an orientation framework is available on the FSU University IT Mangers Blackboard site. Visit the IT Orientation discussion board and provide suggestions and feedback.
V. Report on New Campus Software E-licensing System • Presented by Joe Lazor, Director of Technology Security and Administration, Information Technology Services
“Report on New Campus Software E-licensing System” Information Technology Services (ITS) Software Licensing Initiative
What are we working to do: •FSU already has an eAcademy site in production for MS Work at Home. •Leverage to be a one stop, web enabled location for academic site-licensed products. •Full service catalogue offering & renewal management. •Improved inventory control, license reconciliation. •Comprehensive reporting system with centralized and localized auditing capabilities. •Serial/volume license key distribution to eligible users. •Secure channel for electronic software delivery. Optional media distribution. •Greater flexibility for site-license distribution and budget account management. •Rapid deployment of software.
e-Academy solution minimizes both the administrative and technical work associated with software license management and distribution, making it easier to take advantage of academic software licensing program. Please see handout. Stanford University: https://itservices.stanford.edu/service/softwarelic
VI. ITS Reports • Presented by Ken Johnson, Director of Technology Security and Administration, Information Technology Services • Presented by Randy McCausland, Director of Infrastructure and Operational Services, Information Technology Services
Public Records Presentation to IT Professional • Presenter: Melanie Welch, FSU Records Management Liaison Officer • Date and Time: October 11, 2010, 3:00 – 4:30 • Location: College of Medicine Auditorium
Student Technology Fee • Student Technology Fee Advisory Committee • Student Government leaders, faculty members, and Information Technology Services management and administrative staff.
• Memo and email to dean, directors and department heads (9/15/2010). • 1/3 ($1.2 million) awarded to instructional technology projects. • Letter of Intent by 10/1/2010.
ITS Organization Updates and Projects • WTC continues to assist with a review of the ITS organizational framework and how that has changed our service delivery effectiveness since Michael Barrett took on the role of CIO for the University. • Desktop support, technology enhanced classroom and computer lab groups have moved under Ken Johnson.
ITS Organization Updates and Projects • Networking and telecommunications group • 557 new Aruba 802.11n AP’s installed for 1:1 Replacement as of Today. 49 Buildings • 115 new Aruba 802.11n AP requiring installation for 1:1 Replacement. 21 Buildings ========= • 672 Total new Aruba 802.11n AP’s in the 1:1 Replacement. 8 Buildings • 268 New Stand Alone Aruba 802.11n AP’s installations completed and/or in progress • 940 Total Aruba 802.11n AP’s completed and/or in progress
ITS Organization Updates and Projects • Student Systems • New director, Joshua Yaffin. Josh has a solid business and technology background and has been involved in many similar initiatives.
• Research and Development • Focus on projects associated with evolving and emerging technologies that are or expected to be used by FSU’s faculty, staff, and students.
ITS Organization Updates and Projects • Calendar project • The central Florida State calendar is a repository where the Florida State community look for information about Florida State related events. • The Florida State calendar will not replace existing internal scheduling systems.
• Survey software project • Some colleges, departments, etc. use free tools like SurveyMonkey and other have hosted or internal systems. • Enterprise service could offer IRB compliance, data confidentiality, privacy, and security, training for faculty and staff, branding, integration with other applications, etc.
ITS Organization Updates and Projects • WebCMS (eZPublish) upgrade • Desktop virtualization • Microsoft training • E-Learning Applications (Word, Excel, Project) • E-Learning Systems (Windows XP, Windows Vista, Windows 7)
Live@edu – Student Communications Suite – Coming Soon… Live@edu Feature List
• • • • • •
Email Calendaring Folder Synchronization Family Safety Dashboard Mobile Device Synchronization
• Photo Gallery • Spaces • Contacts • Groups • Office Web Apps • SkyDrive
Consolidated Faculty & Staff Communications Suite
• Exchange 2010 • On Premise
• Pros: Full control • Cons: Full control…, Costly
• Hosted • Pros: Significantly expanded services • Cons: Less control
Departmental File Storage (NAS)
• Introduced service in 2006 • $12/GB/Year • Growth was very slow
• Revamped rate structure in early 2010 • $2.99/GB/Year • Growth has been exponential
Departmental File Storage (NAS)
• Current state of the union
• Aging EMC NAS solution (16TB) • Purchased a NetApp Gateway • Serve up excess SAN capacity (4.4TB)
• Available capacity consumed almost immediately
Departmental File Storage (NAS)
• What now…?
• Option 1: Scale SAN environment? • Very costly, Under utilization of resources
• Option 2: Convert NetApp gateway to standalone appliance • Cost effective, Sufficient capacity?, Another standalone storage device…
Departmental File Storage (NAS)
• What now…?
• Option 3: Public Cloud Infrastructure • Partners like: Amazon, AT&T, Iron Mountain, Nirvanix, Rackspace • Very cost effective, Ideal for unpredictable demand • Security concerns?, Protocol conversion (SOAP/REST to CIFS/NFS)?, Backup/Recovery?, Uptime/Availability?, Etc…
VII. Report on Information Technology Governance Council meetings • Presented by Hans Meyer, Chair of the UITM Leadership Team and Director of Technology, College of Communication and Information
VIII. Open Discussion • Moderated by Gary Eggebraaten, UITM Leadership Team and IT Director, College of Engineering
IX. Closing Comments Next Meeting • Tuesday, 25 January 2011 @ 10:30am, Turnbull Conference Center, room 103 • Please turn in your survey on the way out !
Thank you! Business Services
Information Technology Services
Center for Professional Development
Tom Morgan and Jason Penley