A guide to creating
your personal support package East Living offers more than care and support - we focus on helping you build your independence so you can do more of the things you enjoy. This guide outlines our range of services that you can use to develop your own personal support package.
Our friendly and helpful staff will provide you with choices and arrangements that fit with you. Read on to find out more or contact us on 0845 600 0830.
Your support made easy Care and support helps people to live independently and stay healthy. The way support services are delivered has changed to a more personalised approach that puts you in control to make decisions about your support. This new approach is called personalisation and we can help you make the most of it. You don’t need to use us for all your support decisions. You might want our help to apply to your local council for support funding, or you might only want us to deliver services you already know you want. By listening to what you want and working closely with you to make informed choices, we can help you get where you want to be.
How we can help You can use our support services for as little or as much help as you want. The key areas we can help you with are: 1. Working with you to create your support plan 2. Help you arrange funding for your support through either your local council, personal funds or other means 3. A brokerage service, where we help you choose who provides your support services
Contact us today to find out how an East Living support package can empower you to get more out of your life. Call: 0845 600 0830 or email info@ east-living.co.uk
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4. Delivering your support services – you can pick and choose our services from our full list of care and support services listed further in this guide 5. Monitoring and reviewing your support, to make sure you are receiving high quality services that are right for your needs
Jason was receiving East Living’s floating support to help him deal with depression. The support helped to build his confidence and build his independence. “I didn’t think it would help but it has. Now I go to different groups and I’ve made a load of new friends. My life is different because I can do what I like now.” Jason has decided to re-enrol in college and pursue musical ambitions.
A bit about us
Our staff, your supporters We have a diverse team of professional support staff who are trained to make your support process as easy for you as possible. Here are some service standards you can expect from us:
• We are flexible to ensure you can get the help you need at a time that suits you
• Reliable staff who keep you informed and respect your dignity and privacy
• Your health and safety are our main priority and all our staff are checked with the Criminal Records Bureau
• We will cater for your communication needs • And most importantly, we’re passionate about our work and strive to provide excellent customer service. We will take the time to really understand your needs and ensure you feel informed and included when making important decisions.
Value for your money We charge a competitive hourly rate for our support services that varies depending on the level of expertise you need from our staff and where you live. We can offer you a free consultation to understand your needs and provide you with an estimated cost for your support package.
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1 – Help with your support planning To start your support planning process, we will work with you and those important to you to complete a life planning questionnaire. The questionnaire will help you identify the changes you want to make, and:
• Enables you to give as much information
Once you have completed the questionnaire, we will work with you to produce a support plan in a format that suits you. Your plan will cover both practical issues (such as money management and getting healthy) and emotional issues (such as relationships and building confidence). Your plan will be specific about:
as you can about your needs
1. Actions that will help you meet your goals
already made
2. Who will help to achieve this and what you will do
• Takes into account plans you have • Provides you with practical ideas,
being clear about how often support will be needed
• Helps us minimise any risks you might
face and understand how ready you are to do things differently
• Lets you choose which services or
3. When these things will be done 4. How you will know when you have achieved the goals set out in your support plan Your plan is only complete when you’re happy enough to provide your final sign-off.
agencies would best meet your needs
“The people at East Living have helped me a lot, in the ways I want to be helped. It’s important to me to be independent and with their support I have become more confident, learnt to manage my money better and am able to shop for healthier meals. They also support me to keep being involved in my community. I volunteer with my local church and still get out to clubs for lunch and bowls.” - Sheila, East Living customer
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2 – Help with arranging funding
for your support plan
We can help you work out how much your support plan will cost and how it could be paid for, so you can make the right choices. In some cases, you might need to pay for the support yourself. However, with the personalisation system, some people can get an individual budget from their local council to fund their support.
If you are entitled to an individual budget, we will help you get council funding by making sure your support plan meets their requirements. If you already have an individual budget, you can use some of this funding to cover the cost of our help to develop and manage your support plan. We charge a competitive hourly rate for our support services – ask us for our latest prices.
Are you eligible for an individual budget? Anyone who is assessed as needing a social care service may be able to apply for an individual budget, including:
• Older people (65+) • Carers • People aged 16+ who have: physical and/or
learning disabilities, mental health issues or a sensory impairment
• People living with HIV or AIDS
• People with alcohol and
substance abuse issues
• People with long term health conditions
3 – Finding the best way to
provide your support plan
We can help you find the best way of meeting your care and support needs, as outlined in your support plan. If you are interested in using, or continuing to use our services in some way, we can arrange this for you. There is a full list of our support services listed over the page. We can also act as a broker and help you arrange support from other organisations, and involve your friends and family if you want. Ways we can help you:
• You can choose from a wide range of
local providers using our network links and partnerships
• We can help you get the best price for your support services
• We can also help you make use
of free local training, services and community groups
• If you want to employ someone to
provide a service (such as a personal assistant) we can help you understand the role and responsibilities of becoming an employer
• Once your support is arranged, we will
help you put agreements in place to ensure you get what you have paid for.
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4 – Our care & support services Motivation What motivates you?
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Independence Do you have problems with neighbours, visitors or a partner? How do you feel about your ability to manage your money, home and care?
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• Meeting your goals • Reviewing your support arrangements
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• Living your life safely and securely • Keeping your home clean and tidy • Learning new skills around the home e.g. preparing meals • Shopping - making lists, major purchases and internet shopping • Personal care e.g. washing • Your appearance - trips to hairdressers or beauticians
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Money & benefits
Do you have a job that might affect the benefits you receive? Do you receive benefits or have any claims pending – how much are they worth?
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Do have debts – how much are they worth?
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Health Do you have any health issues, addictions or take medication? Do you regularly: get to the doctor, eat healthily or exercise?
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make if you become seriously ill?
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WE CAN HELP WITH:
• Employing staff: - Managing debts - Advice for contracts, recruitment, payroll and tax • Applying for benefits, tax credits, grants and allowances • Planning and managing your budget • Opening a bank account or applying for a bank card • Saving or moving money and settling up direct debits • Paying bills, tax and National Insurance • Internet banking • Getting a mortgage or loan
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Mental wellbeing Do you suffer from emotional distress? Do you have a mental health support need? Do you need help to gain confidence and get your voice heard?
Branching out Would you like to learn new skills or get a job? What stops you getting involved and achieving the things you want? Do you celebrate your religion, culture or sexuality?
Home & tenancy Does your current home suit your needs or do you want to move? Do you have rent/mortgage arrears or any other problems with your housing? Are you happy with who you live with?
WE CAN HELP WITH: • Understanding your experiences and getting counselling • Your recovery • Taking your medication • Living with dementia • Making complaints or dealing with conflict • Dealing with loss or a relationship break-up • Assertiveness or anger management training • Building your confidence
• Taking part in training and education programmes: - Literacy (reading), numeracy (numbers and mathematics) - Computer skills - Life and social skills - English as a second language • Getting a job or a work placement or negotiating with employers • Getting out and about to events, pubs, cinemas and clubs • Arranging holidays or visiting a travel agent • Attending a place of worship, eg. a church or mosque
• Getting aids and adaptations for your home • Finding a new home and applying for transfers • Decorating and gardening support • Moving home and settling in • Managing your rent or sorting out arrears • Understanding your tenancy agreement - knowing your rights and responsibilities • Maintaining your home, reporting repairs & making complaints • Improving relationships with your neighbours or roommates
Taking responsibility Have you committed offending/ anti-social behaviour? Do you want to become a British Citizen?
Parenting Do you have dependant children living with you?
• Attending court • Finding a solicitor • Arranging a will • Finding an advocate • Helping you manage your behaviour • Talking to the Citizens Advice Bureau or local authorities • Arranging and keeping appointments
• Finding school placements or childcare • Making better use of the services for children • Keeping children safe and managing their behaviour • Taking part in parenting classes
Are you concerned about their safety or future?
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5 – Help to review & monitor your service It is important that you are happy with the support you receive. Our regular reviews will help you check that you are getting a good service and value for your money. It’s also important to review your plan regularly because as you build your independence, your needs will change, along with your goals.
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Call: 0845 600 0830 or email info@east-living.co.uk or visit our website: www.east-thames.co.uk/personal Head office: 29-35 West Ham Lane, Stratford, London E15 4PH Pinxit You can order moreabcdef copies of this support service leaflet or we can provide Braille, audiotape orghijk large print versions. Translations into other languages lmnopqrA are also available on request. FEB 2011 BCDEFG
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With the support of East Living, Jubayer has started to turn his life around by building the confidence and motivation to achieve his goals. “I used to be really unhappy. Over the last year, I’ve changed a lot by developing new skills and studying art, English and maths - now I’m going to college every week. I’d like to work in McDonald’s or KFC - it’s important to me to earn my own money. I’ve been on East Living customer panels and helped interview people who were applying to be volunteers. This made me feel happy - it gave me something good to do.” - Jubayer, Ranelagh Road