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We are doing better than most

General needs tenants satisfaction with services provided by landlord

London Top 25% London Median East Thames

2009-10

74.8% 71.0% 72.1%

55% 60% 65% 70% 75% 80% General needs tenants satisfied with repairs & maintenance

London Top 25% London Median East Thames

2009-10

79.8% 79.8% 68.5%% 68.5 70.5%% 70.5

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General needs tenants satisfied their views are taken into account

London Top 25% London Median East Thames

2009-10

58.8% 55.1% 57.5%

50% 52% 54% 56% 58% 60% Homes that meet the Decent Homes standard

London Top 25% London Median East Thames

2009-10

100% 96% 98%

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Number of days taken to re-let our homes

% rent and service charges lost due to empty homes

26.9 31.6 27.4

London Top 25% London Median East Thames

2009-10

10 15 20 25 30 35

98.0% 96.7% 95.3%

East Thames

2009-10

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East Thames

2009-10

0.9 % 1.3% 1.1%

0.4% 0.6% 0.8% 1.0% 1.2% 1.4% % outstanding rent (arrears) for general needs tenants

Repairs completed within government timescales

London Top 25% London Median

London Top 25% London Median

London Top 25% London Median East Thames

2009-10

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