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Ask Ros Ros Garcia, manager of resident involvement, answers a resident’s question. Q: Why is resident involvement important? A: Resident involvement has always been important to us at East Thames. It’s important because we want to make sure that you have your say and help shape the way we work, while we learn how to improve our services and work more effectively. We measure how satisfied you are that your views have been taken into account, this currently stands at 69.9%. Our aim is to improve on this. In recent months, we have been reviewing our approach to resident involvement by speaking to active residents on panels and advisory groups. This review confirmed that we need to change our approach in some key areas. We need: To involve residents at a more local level, through tenant and resident associations and consultation forums. To engage with a wider range of residents to make sure we get views that are representative of all residents and the neighbourhoods we serve. To offer different ways to get involved, for instance, through our website, e-mail and texting not just face to face. To increase resident scrutiny of our performance, giving
more residents the power to challenge the way we work, our performance and our plans for the future. A partnership approach with staff and residents working together to improve services. To provide more training so residents can participate fully. To help us improve in these areas, we have begun to develop a statement about what resident involvement should achieve and some key priorities to focus on. We want your views on our
approach and we hope you’ll take a few minutes to complete the short questionnaire in this edition of Street by Street. We will be holding a resident event on Saturday 31 July to bring together all the feedback we have received and explore how we turn this into our new approach to resident involvement. If you’d like to attend please add your contact details to the survey form and send it back to us. We will publish our new strategy at the end of the year.
Vision We think our proposed vision for resident involvement should be: “By 2015, we will have put residents at the heart of our business, engaging them meaningfully so they drive local and strategic improvement in our housing services” And the things that we should focus on to achieve this could be: Establishing an independent
Partnership working between
trained panel of representative residents that assess our overall performance, how we deliver services and identify improvements and that this panel talks directly to our board. Training residents to be able to inspect our services and test our standards. Developing more formal arrangements for residents to monitor how we deliver our services locally.
residents and staff on failing service areas to resolve problems and improve performance. Using a wider range of ways and new technology to get feedback from more residents on our housing services. Providing a wide range of training and support to residents so they can effectively monitor our performance and influence business decisions.
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Rent Now, Buy Later Our award winning Rent Now, Buy Later scheme gives you the opportunity to try before you buy by renting a property before taking the decision to buy a share in it. You’ll rent a brand new home at intermediate rent (20% cheaper than average private rents) and when you’re ready, you can buy a 25% share or more, paying rent on the remaining 75%. This is ideal if you want to buy your own home but need a few years to save up a deposit. What’s more, when you decide to buy a share in your home, you’ll be offered an incentive equivalent to the first six months rent once the process is complete*. You can continue to buy more of the home and will even have the option to buy it outright whenever you want.
% Shared Ownership Getting that first foot on the property ladder is really difficult at the moment, so our shared ownership options are aimed at first time buyers and key
home! I think many people who are looking to buy don’t even realise this option is available to them. It really is a great way to get on the housing ladder.”
workers who are struggling to afford their first home. You can take out a mortgage on between 25% and 75% of the home and pay subsidised rent on the rest. You can then buy more shares in your home until you own it outright. As your share in the home goes up, your rent will go down. Sally Alvelos, 27, was keen to move out of her parents’ house and get on the property ladder. She now lives in one of our shared ownership properties. “East Homes had a great selection of properties for firsttime buyers and they explained all my options to me. I found a perfect two-bedroom flat in Tower Hamlets and quickly put in an offer to buy a 40% share. I now pay mortgage on that 40%, and a subsidised rent on the remaining share. This means the price ends up being pretty similar to if I was just renting, but I own part of my
Waiting Lists A number of East Thames homes are available through local authority housing lists. These housing waiting lists don’t work on a first come first served basis, instead priority is given to people who: are homeless are living in unsanitary, overcrowded or unsatisfactory housing need to move for medical or welfare reasons need to move to a particular area to avoid hardship.
8 online: Eligibility criteria can be found at: www.tinyurl.com/ shelterwait
Find out more: If you’d like to discuss the housing options available to you, please contact our Sales and Lettings team on 0845 600 0830 or properties@easthomes.co.uk. Alternatively visit www.east-homes.co.uk for more information or come into our office at 29-35 West Ham Lane, Stratford, E15 4PH. *Terms and conditions apply
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