Street by Street Autumn 2012

Page 1

RESIDENTS INVOLVED

streetbystreet

ISSUE 77 | AUTUMN 2012 | www.east-thames.co.uk

ASB

East London & Essex residents’ magazine

In this edition we look at Anti Social Behaviour Story page 12 >

Resident Power

Money Matters

The Champions

Phoenix Court have their say

Meet our welfare EHQH¿W DGYLVRUV

Our ELFC team WDNHV JROG

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15

...plus all the news from 18

Welcome

Welcome to the latest edition of Streetbystreet. Introduction by Julie Spalding, East Thames resident and member of the resident communications panel.

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Get in touch with us if you: KDYH D TXHVWLRQ \RX¶G OLNH DQVZHUHG LQ 6WUHHWE\VWUHHW KDYH LGHDV IRU D VWRU\ ZH FRXOG ZULWH IRU RXU QH[W LVVXH NQRZ DERXW DQ HYHQW ZH FRXOG DWWHQG WR WDNH SKRWRV ZDQW WR VKDUH \RXU YLHZV DERXW FRPPXQLW\ LVVXHV ZDQW WR JLYH XV IHHGEDFN DERXW DQ\WKLQJ LQ WKLV LVVXH ZDQW WR KHOS VKDSH WKH QH[W LVVXH E\ MRLQLQJ RXU UHVLGHQWV FRPPXQLFDWLRQ SDQHO D VPDOO JURXS WKDW PHHWV HYHU\ WKUHH PRQWKV

For free translation of this magazine for East Thames residents, call:

Contents 4-5 6-7 8-9 10-11 12-13 14 15

<RXU QHLJKERXUKRRG 5HVLGHQW LQYROYHPHQW 5HSDLUV +RXVLQJ RSWLRQV The hot topic 3HUIRUPDQFH Money matters

16-17 Community programmes 18-19 &DUH DQG VXSSRUW 20 +RPH VDIHW\ 21 Stop press 22 Community spirit 23 <RXU VSDFH 24 &RQWDFWV DERXW XV

:KHQ \RX¶UH ¿QLVKHG ZLWK 6WUHHWE\VWUHHW SOHDVH UHF\FOH LW

Streetbystreet is produced by the Marketing and Communications team, East Thames Group, :HVW +DP /DQH 6WUDWIRUG ( 3+ Editor: 9LMD\ -HVKUDP Cover: -HQ )UDVHU Designer: /OHZHOO\Q $QQDQGDOH Photography: (36 -HQ )UDVHU Tel: Fax: Email: PDUFRPV#HDVW WKDPHV FR XN Online: www.east-thames.co.uk

0800 952 0119

Ask A As sk k Jan J e Jane Jane Freeman, Head of Housing answers a resident’s question

Q: What can residents do to help combat antisocial behaviour in our neighbourhoods? A: $QWLVRFLDO EHKDYLRXU $6% FDQ VHULRXVO\ DIIHFW WKH TXDOLW\ RI OLIH IRU ERWK LQGLYLGXDOV DQG WKH FRPPXQLW\ LQ JHQHUDO 7KLV FDQ LQFOXGH QRLV\ RU QXLVDQFH neighbours YHUEDO RU SK\VLFDO harassment FULPH DQG GLVRUGHU DEDQGRQHG YHKLFOHV À\ WLSSLQJ RU JUDI¿WL 7R KHOS WDFNOH DQWLVRFLDO behaviour we ask all new UHVLGHQWV WR VLJQ XS WR D JRRG QHLJKERXU DJUHHPHQW ZKLFK HQFRXUDJHV SHRSOH to work together to keep WKHLU QHLJKERXUKRRG FOHDQ DWWUDFWLYH VDIH DQG IULHQGO\ The agreement is there so WKDW HYHU\RQH XQGHUVWDQGV ZKDW PDNHV D JRRG QHLJKERXU DQG ZKDW NLQG RI EHKDYLRXU LV H[SHFWHG RI WKHP :H ZRXOG DVN \RX WR EH HVSHFLDOO\ FRQVLGHUDWH RI DQ\ YXOQHUDEOH QHLJKERXUV \RX PLJKW KDYH 7KLV PLJKW LQFOXGH HOGHUO\ UHVLGHQWV SHRSOH ZLWK YHU\ VPDOO FKLOGUHQ RU SHRSOH ZLWK GLVDELOLWLHV

,I \RX GR H[SHULHQFH DQWLVRFLDO EHKDYLRXU WU\ WR UHFRUG DQG NHHS HYLGHQFH RI everything that happens so LWÂśV FOHDU ZKHQ \RX UHSRUW LW DQG FOHDU LQ \RXU PLQG WRR 9HU\ VHULRXV LVVXHV VKRXOG EH UHSRUWHG VWUDLJKW DZD\ WR WKH SROLFH /HVV VHULRXV LQFLGHQWV VKRXOG DOVR EH UHSRUWHG WR \RXU VDIHU QHLJKERXUKRRG WHDP DQG \RXU ORFDO FRXQFLOÂśV HQYLURQPHQWDO KHDOWK RIÂżFHU PD\ EH DEOH WR KHOS WRR ,I \RX KDYH D SHW ZH ZLOO also ask you to sign up to a JRRG SHW DJUHHPHQW ZKLFK SURPRWHV DQG VXSSRUWV responsible pet ownership DQG VHWV RXW WKH FRQGLWLRQV RI NHHSLQJ \RXU SHW

“

The agreement is there so that everyone understands what makes a good neighbour and what kind of behaviour is expected of them.

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FRQWDFW \RX ZLWKLQ WKUHH ZRUNLQJ GD\V KRXUV IRU SULRULW\ FDVHV WR WDON DERXW WKH SUREOHP DQG DJUHH ZLWK you what will happen next; ORRN LQLWLDOO\ WR PHGLDWH D VROXWLRQ EHWZHHQ \RX DQG \RXU QHLJKERXU V VWD\ LQ UHJXODU FRQWDFW ZLWK \RX WR NHHS \RX XS WR GDWH ZLWK WKH VLWXDWLRQ DQG FROOHFW HYLGHQFH DW DOO VWDJHV DQG WDNH DFWLRQ DJDLQVW WKRVH ZKR KDYH EHKDYHG LQ DQ DQWLVRFLDO ZD\ 2XU DFWLRQ will be proportionate to KRZ VHYHUH WKH DQWLVRFLDO EHKDYLRXU LV DQG KRZ PXFK HYLGHQFH ZH KDYH REWDLQHG

)RU DGYLFH DQG VXSSRUW RQ WDFNOLQJ DQWLVRFLDO EHKDYLRXU RU WR UHSRUW DQWLVRFLDO EHKDYLRXU RFFXUULQJ LQ \RXU DUHD FDOO XV RQ 0845 600 0830 email mailasb@eastthames.co.uk or go to www.east-thames.co.uk/ asb

Jane Freeman +HDG RI +RXVLQJ (DVW 7KDPHV *URXS

www.east-thames.co.uk

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Your neighbourhood

Phoenix Court LAUNCH OFlCIAL resident group 3+2(1,; &2857 in Tower +DPOHWV LV XQLTXH LQ WKDW LW FRPELQHV KRXVLQJ IRU JHQHUDO QHHGV UHVLGHQWV ZLWK VXSSRUWHG KRXVLQJ IRU ROGHU SHRSOH WRJHWKHU ZLWK D GHGLFDWHG ZLQJ IRU ROGHU SHRSOH IURP WKH 6RPDOL FRPPXQLW\ $ UHFHQW PHHWLQJ DERXW D KHDWLQJ LVVXH EURXJKW UHVLGHQWV WRJHWKHU IRU WKH ¿UVW WLPH DQG VKRZHG KRZ LQÀXHQWLDO WKH\ FRXOG EH ZKHQ WKH\ MRLQHG WR WDFNOH D FRPPRQ FDXVH

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THE BENEFITS OF A RESIDENT GROUP 7KH 3KRHQL[ &RXUW 5HVLGHQWV *URXS 3&5* ZDV IRUPHG LQ PLG $V 0DXUHHQ :KLWWDP VHFUHWDU\ WR 3&5* H[SODLQV “This group invites all UHVLGHQWV RI 3KRHQL[ &RXUW WR have their say about their living DFFRPPRGDWLRQ FRQFHUQV .H\ (DVW 7KDPHV VWDII DWWHQG DQG ZRUN WRJHWKHU WR ¿QG VROXWLRQV Together we will grow in VWUHQJWK DQG DPELWLRQ WR FUHDWH D EHWWHU QHLJKERXUKRRG ´ “Phoenix Court is a great H[DPSOH RI ZKDW UHVLGHQWV FDQ DFKLHYH ZKHQ WKH\ ZRUN DV RQH :KDWHYHU GLIIHUHQFHV WKH\

marcoms@east-thames.co.uk

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Jubilee Celebrations round up We’re signed up to Respect 72 '(021675$7( 285 FRPPLWPHQW WR WDNLQJ DQWLVRFLDO EHKDYLRXU VHULRXVO\ ZH UHFHQWO\ VLJQHG XS WR WKH 5HVSHFW $6% &KDUWHU IRU +RXVLQJ 7KLV FRYHUV VHYHQ FRPPLWPHQWV WR GHDOLQJ ZLWK DQWLVRFLDO EHKDYRXU 7KHVH DUH :H GHPRQVWUDWH OHDGHUVKLS DQG VWUDWHJLF FRPPLWPHQW :H SURYLGH DQ DFFHVVLEOH DQG DFFRXQWDEOH VHUYLFH :H WDNH VZLIW DFWLRQ WR SURWHFW FRPPXQLWLHV :H DGRSW D VXSSRUWLYH DSSURDFK WR ZRUNLQJ ZLWK YLFWLPV DQG ZLWQHVVHV :H HQFRXUDJH LQGLYLGXDOV DQG FRPPXQLW\ responsibility :H KDYH D FOHDU IRFXV RQ SUHYHQWLRQ DQG HDUO\ intervention :H HQVXUH WKDW D YDOXH IRU PRQH\ DSSURDFK LV HPEHGGHG LQ RXU VHUYLFH

7+$1. <28 WR DOO RI RXU UHVLGHQWV ZKR FRQWDFWHG XV DERXW WKHLU FHOHEUDWLRQV WR PDUN WKH 4XHHQ¶V -XELOHH ± LW LV FOHDU WKDW FRPPXQLW\ VSLULW LV DOLYH DQG ZHOO

Above: The Church Hill Road Street Party in Waltham Forest brought neighbours together, including residents of our Bruno House scheme. Bruno House resident Florrie helped with organising the event and staff member Bharti helped give out prizes on the day to children who took part in the Church Hill Road Olympics. Below: At the Bluebell Avenue Estate in Newham neighbours young and old came together to party and get to know each other.

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www.east-thames.co.uk

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Resident involvement

Housing Scrutiny Panel Update 7+( +286,1* 6&587,1< 3DQHO LV D UHVLGHQW OHG JURXS HOHFWHG E\ UHVLGHQWV WR VFUXWLQLVH DQG LQÀXHQFH FKDQJHV WR RXU VHUYLFHV 6LQFH WKH ODVW HGLWLRQ PHPEHUV RI WKH +RXVLQJ 6FUXWLQ\ 3DQHO KDYH VWDUWHG ‡ UHYLHZLQJ WKH DQWLVRFLDO EHKDYLRXU SURFHVVHV DQG SUDFWLVHV DQG ODWHU WKLV year will be looking at our FRPSODLQWV SROLF\ ‡ UHVHDUFKHG JRRG SUDFWLFH IURP RWKHU +RXVLQJ $VVRFLDWLRQV WR LPSURYH WKH FRQWHQW RI WKLV \HDU¶V $QQXDO 5HSRUW

Calling all local interpreters 7KH 1HZKDP /DQJXDJH 6KRS ± ZKLFK LV SDUW RI 1HZKDP &RXQFLO ± LV FXUUHQWO\ UHFUXLWLQJ ORFDO LQWHUSUHWHUV IRU SDLG FDVXDO ZRUN <RX QHHG WR EH OLYLQJ LQ 5HGEULGJH :DOWKDP )RUHVW +DYHULQJ 1HZKDP RU %DUNLQJ DQG 'DJHQKDP DQG ÀXHQW in English as well as any of WKHVH ODQJXDJHV

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‡ UHYLHZHG WKHLU 7HUPV RI 5HIHUHQFH ± WKDW LV WKH SXUSRVH DQG VWUXFWXUH RI WKH 3DQHO DQG KRZ WKH\ LQWHQG WR ZRUN WRJHWKHU WR DFFRPSOLVK WKHLU DLPV Although membership for WKLV \HDU LV QRZ FORVHG ± LI \RX ZRXOG OLNH WR NQRZ PRUH

Turkish, Polish, Portuguese, Arabic, Albanian, Romanian, Lithuanian, Farsi, Dari, Pashtu, Somali, Russian male, Lingala, Latvian, Mandarin, Swahili, Serbian, Croatian, French, Twi, Tamil, Hungarian, Bulgarian, Czech, Kurdish, Vietnamese, German, Greek, Thai, Spanish, or Brava. 5HJLVWHU \RXU LQWHUHVW RQOLQH at www.newham.gov.uk/ or interpreterapplications FDOO 1HZKDP /DQJXDJH 6KRS RQ 020 3373 4000 WR ¿QG RXW PRUH

marcoms@east-thames.co.uk

DERXW WKH ZRUN RI WKH +RXVLQJ 6FUXWLQ\ 3DQHO RU KRZ \RX FDQ JHW LQYROYHG SOHDVH FRQWDFW 'HERUDK /DPE 5HVLGHQW Involvement 2I¿FHU 020 8536 8806 RU HPDLO Deborah.lamb@ east-thames. co.uk

THE LIFE OF A MYSTERY SHOPPER 0<67(5< 6+233(56 are D JURXS RI UHVLGHQWV ZKR VHFUHWO\ DVVHVV WKH TXDOLW\ RI WKH VHUYLFHV GHOLYHUHG E\ RXU VWDII 7KH JURXSœV ZRUN KDV KHOSHG WR LPSURYH WUDLQLQJ IRU RXU &XVWRPHU &RQWDFW &HQWUH VWDII DQG KDV KHOSHG WR GHOLYHU improvements to the way ZH ZRUN 0RUH UHFHQWO\ WKH\ GLVFRYHUHG ÀDZV WR RXU SRVW URRP SURFHVVHV OHDGLQJ WR WKH LQWURGXFWLRQ RI D WRRO WR WUDFN SRVW DQG D GHVLJQDWHG RI¿FHU WR PRQLWRU WKLV $W ¿UVW VRPH RI WKH UHVLGHQWV who took part felt apprehensive WR EH DQRQ\PRXVO\ FKHFNLQJ RXU VHUYLFHV +RZHYHU WKH\ QRZ UHDOLVH LW LV D YLWDO DFWLYLW\ WR KHOS XV LPSURYH VHUYLFHV 7KH\ KDYH D EHWWHU XQGHUVWDQGLQJ RI WKH ZRUN ZH GR DQG KDYH HQMR\HG PHHWLQJ DQG ZRUNLQJ ZLWK IHOORZ UHVLGHQWV RQ VKDSLQJ D EHWWHU TXDOLW\ VHUYLFH IRU DOO This is what some of the PHPEHUV KDYH VDLG

“Being a Mystery Shopper gives you an insight to what assistance and services may be on offer to you and how problems that may arise should be addressed�

“I feel that being a Mystery Shopper is going some way to make necessary

improvements for East Thames residents�

“Being a Mystery Shopper gives you the chance to meet other residents and to learn more about where they live�

East Thames Residents’ Report Ĺœ

“It wasn’t what we expected - but has been fun and great to work with staff and other residents�

“Nice to be able to work alongside East Thames and to be able to see both sides of the business and make changes�

“Good to know our work is making a differenceâ€? YOU CAN BECOME A MYSTERY SHOPPER TOO 7+( %(1(),7 of being a mystery shopper is that \RX FDQ ÂżW LW LQ ZLWK \RXU RZQ VFKHGXOH 3URMHFWV DUH run throughout the year DQG DIWHU LQLWLDO WUDLQLQJ \RX GHFLGH ZKHQ \RX ZDQW WR SDUWLFLSDWH ,I \RX ZRXOG OLNH WR NQRZ PRUH RU ZRXOG OLNH WR DSSO\ SOHDVH FRQWDFW 'HERUDK /DPE Âą 5HVLGHQW ,QYROYHPHQW 2IÂżFHU 020 8536 8806 RU HPDLO deborah.lamb@eastthames.co.uk

THAMES

Report to Residents Now Available ($&+ <($5 East Thames SURGXFHV D UHSRUW IRU UHVLGHQWV ZKLFK SURYLGHV SHUIRUPDQFH information about how well ZHÂśUH GRLQJ DJDLQVW WKH FXVWRPHU SURPLVHV ZHÂśYH PDGH ,W LQFOXGHV LQIRUPDWLRQ about how fast we get your UHSDLUV GRQH KRZ PDQ\ FRPSODLQWV ZH UHFHLYHG ODVW \HDU DQG ZKDW RSSRUWXQLWLHV ZH SURYLGH IRU UHVLGHQW LQYROYHPHQW The report is available online www.east-thames.co.uk/ report-to-residents ,I \RX ZRXOG OLNH D SULQWHG FRS\ please email marcoms@eastthames.co.uk or phone 020 8522 2061

www.east-thames.co.uk

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Repairs

A new repairs and maintenance supplier ,1 $35,/ 1(;7 <($5 RXU UHSDLUV DQG PDLQWHQDQFH VHUYLFH ZLOO EH GHOLYHUHG E\ D QHZ VXSSOLHU :H KDYH VKRUWOLVWHG WKUHH SRVVLEOH RUJDQLVDWLRQV DQG DUH WDONLQJ WR WKHP LQ GHWDLO DERXW KRZ WKH\ ZRXOG GHOLYHU WKH VHUYLFH LI WKH\ ZHUH FKRVHQ 5HVLGHQWVÂś YLHZV DQG IHHGEDFN DUH FUXFLDO LQ KHOSLQJ XV FKRRVH D VXSSOLHU ZKR ZLOO PHHW \RXU QHHGV DQG H[SHFWDWLRQV VR HDUOLHU WKLV \HDU ZH VHW XS D 6WUDWHJLF 0DLQWHQDQFH 3DQHO PDGH XS RI WHQ UHVLGHQWV 7KH 3DQHO KDYH EHHQ LQYROYHG LQ PDQ\ DVSHFWV RI WKH VHOHFWLRQ SURFHVV LQFOXGLQJ KHOSLQJ WR ZULWH WKH WHQGHU VSHFLÂżFDWLRQ 2QH SDQHO PHPEHU .HQ KDV DWWHQGHG PHHWLQJV ZLWK WKH VXSSOLHUV DQG KDV IHG EDFN KLV WKRXJKWV WR WKH UHVW RI WKH SDQHO ,Q -XO\ DOO WKUHH VKRUWOLVWHG VXSSOLHUV SUHVHQWHG WR WKH SDQHO DERXW KRZ WKH\ ZRXOG JLYH FXVWRPHUV FRQÂżGHQFH LQ WKHLU DELOLW\ WR GHOLYHU VHUYLFHV 7KH VXEMHFW ZDV FKRVHQ E\ WKH FXVWRPHU SDQHO DQG WKH presentation gave them an RSSRUWXQLW\ WR KHDU GLUHFWO\ IURP HDFK RI WKH VXSSOLHUV DQG WR

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SURYLGH GLUHFW IHHGEDFN +HUHÂśV ZKDW WKH UHVLGHQWV RQ WKH 6WUDWHJLF 0DLQWHQDQFH Panel have to say about the ZRUN GRQH VR IDU

“ I found the process to be open and transparent and my contribution is valued by the East Thames staff involved in this part of the process. A key lesson was not to judge the shortlisted suppliers too quickly after their presentations and not to be afraid to ask questions. I felt that East Thames acted with integrity regarding the group’s involvement and both listened and acted on the views, concerns and issues raised in the group. We were given a voice and we used it. â€? Âą .HQ

marcoms@east-thames.co.uk

“ Over the years my neighbouring residents and me have had good and bad experiences regarding repairs. Involvement in the project gave me and the other residents a voice and the opportunity to communicate some of the aspects of the repairs system that we were happy with and what we felt needed to change. It has been exciting knowing that our input will contribute to choosing an organisation that will deliver a better and long-term service to all residents. This opportunity has been rewarding and a priceless opportunity as a resident. â€? Âą 9DOHULH

“ Through my involvement in the project, I have learnt that East Thames is very committed to finding the best possible service provider and I learnt that other residents are passionate about this too. I also learnt how the process of choosing a new provider works. It was good to meet the other residents and it was good to be involved and to have a voice. â€? Âą &KDUORWWH

Getting ready for winter +23()8//< <28 :,// be UHDGLQJ WKLV HGLWLRQ RQ D ORYHO\ VXPPHUÂśV GD\ VR WKRXJKWV RI ZLQWHU DUH YHU\ GLVWDQW IURP \RXU PLQG +RZHYHU LW ZLOO KHOS you to start thinking about the following sooner than later to SUHSDUH IRU ZLQWHU ARE YOU GAS SAFE? :( +$9( $ '87< to ensure \RXU JDV DSSOLDQFHV DQG SLSHZRUN DUH VDIH 7KHVH DUH FKHFNHG HDFK \HDU E\ RXU SDUWQHULQJ FRQWUDFWRU . 7 +HDWLQJ ZKR DUH RQ WKH *DV 6DIH 5HJLVWHU (YHQ LI \RX WKLQN \RX GR not have gas equipment in your KRPH WKHUH PD\ EH KLGGHQ SLSHV DQG RWKHU HTXLSPHQW ZKLFK QHHG WR EH FKHFNHG 7KH FKHFNV HQVXUH \RXU VDIHW\ DQG KHOS WR PLQLPLVH DQ\ ULVNV WR \RXU KRPH (DVW 7KDPHV RU . 7 VWDII ZLOO DOZD\V JHW LQ WRXFK WR DUUDQJH D YLVLW DQG WKHLU RSHUDWLYHV FDUU\ LGHQWLÂżFDWLRQ VR SOHDVH WU\ WR make sure you are available to SURYLGH DFFHVV WR \RXU KRPH IRU

WKLV HVVHQWLDO YLVLW :H KDYH D GHGLFDWHG WHDP PRQLWRULQJ WKLV SURJUDPPH 7KH\ FDQ GHDO ZLWK DQ\ RI \RXU TXHVWLRQV DQG ZRUN WR PDLQWDLQ D FRQVLVWHQWO\ KLJK OHYHO RI JDV VDIHW\ LQ \RXU KRPH ,I \RX KDYH DQ\ FRQFHUQV \RX FDQ DGYLVH RXU FRQWUDFWRUV ZKHQ WKH\ YLVLW RU \RX FDQ FDOO RXU *DV 7HDP on 0845 600 0830 or email GasTeam@east-thames.co.uk ARE THE CONTENTS IN YOUR HOME INSURED? :( $/62 5(&200(1' WKDW \RX KDYH KRPH FRQWHQWV LQVXUDQFH LQ SODFH WR FRYHU WKH ZLQWHU PRQWKV 7KLV LV ZKHQ HYHQWV VXFK DV OHDNV EXUVW SLSHV ÂżUH DQG WKHIW WHQG WR RFFXU PRVW RIWHQ DQG FRQWHQWV LQVXUDQFH HQVXUHV \RXU SHUVRQDO EHORQJLQJV FDQ EH UHSODFHG RU Âż[HG DIWHU DQ\ GDPDJH ,I \RX KDYH D SURYLGHU SOHDVH HQVXUH WKH FRYHU FRQWLQXHV ,I \RX GR QRW PDQ\ LQVXUDQFH SURYLGHUV RIIHU UHDVRQDEOH DQG DIIRUGDEOH FRQWHQWV LQVXUDQFH )RU JXLGDQFH Â… FRYHU FRXOG EH DV OLWWOH DV Â… SHU ZHHN 3RSXODU LQVXUDQFH VFKHPHV LQFOXGH )DUU +RPH &RQWHQWV ,QVXUDQFH E\ *URXSDPD 0845 129 8000 RU 0\ +RPH &RQWHQWV ,QVXUDQFH E\ -DUGLQH /OR\G 7KRPSVRQ 0845 337 2463 )LQG RXW PRUH RQ RXU ZHEVLWH www.east-thames.co.uk/ insurance

www.east-thames.co.uk

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Housing options

Looking to transfer home? :( +$9( )(:(5 +20(6 DYDLODEOH RQ &KRLFH %DVHG /HWWLQJV &%/ www. ellcchoicehomes.org.uk as we offer more homes to support the government’s new DIIRUGDEOH UHQW SURJUDPPH ,I \RX DUH ORRNLQJ WR PRYH TXLFNO\ SOHDVH FRQVLGHU WKH IROORZLQJ DOWHUQDWLYHV

HomeSwapper ± DOORZV you to swap your home with DQRWKHU KRXVLQJ DVVRFLDWLRQ UHVLGHQW DQ\ZKHUH LQ WKH 8QLWHG .LQJGRP www.homeswapper.co.uk

Seaside & Country Homes ± KHOSV WHQDQWV LQ VRFLDO KRXVLQJ ZKR DUH DJHG DQG RYHU to move to other parts of the FRXQWU\ IURP /RQGRQ www.housingmoves.org.

Pan London Mobility DVVLVWV VRFLDO KRXVLQJ WHQDQWV WR PRYH DFURVV WKH FDSLWDO ZLWK SULRULW\ RIIHUHG WR FHUWDLQ JURXSV RI UHVLGHQWV www.housingmoves.org

Thinking of moving to one of RXU VXSSRUWHG KRXVLQJ VFKHPHV LQ HDVW /RQGRQ RU (VVH[" &DOO our lettings team on 0845 600 0830 or email lettingsteam@ east-thames.co.uk

New affordable homes coming soon! Vivo, Stepney E1 2QH WZR DQG WKUHH EHGURRP FRQWHPSRUDU\

Watermark, Waltham Forest E17

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RZQHUVKLS VKDUHG HTXLW\ DQG RXWULJKW VDOH

VKDUHG RZQHUVKLS www.watermarkE17.co.uk %X\ IURP RQO\

£

48,000 IRU D VKDUH

)RU PRUH GHWDLOV JR WR ZZZ vivolondon.FRP

5HJLVWHU \RXU LQWHUHVW QRZ 0844 809 9148 or email watermark@site-sales.co.uk

* Based on a full sale price of £160,000. Terms and conditions apply. Subject to availability, eligibility and credit check.

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marcoms@east-thames.co.uk

New homes at East Village E20 Hundreds of homes in East Village E20 will be ready to live in from 2013. These include both social rented homes and low cost home ownership. Designed by critically acclaimed architects, apartments range from one to fourbed large family homes with direct access to a private courtyard. These homes are available to Londoners from across the capital. If you live in Newham and other east London boroughs and are interested in a social rented home, you need to be on your borough’s housing register. Social tenants in London* can also apply through the Mayor of London’s Housing Moves scheme www.housingmoves.org. There will also be a range of low-cost home ownership options. Check your eligibility at www.firststepslondon.org

To ďŹ nd out more, visit: www.triathlonhomes.com

*some exclusions apply

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HOPTIC The hot topic TO

It’s good to talk Antisocial behaviour, or ASB for short, can affect people in many ways. Whether it’s nuisance behaviour or activities by others that make you feel uneasy we’re here to help. We want our residents to be able to enjoy their homes in peace and feel completely safe and secure.

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marcoms@east-thames.co.uk

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WHAT IS ANTI-SOCIAL BEHAVIOUR (ASB)? $17, 62&,$/ %(+$9,285

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Performance

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marcoms@east-thames.co.uk

Money matters

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Community programmes

FINDING THE RIGHT EMPLOYMENT / TRAINING PROGRAMME FOR YOU

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Care and support

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Havering haven for people over 55

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www.east-thames.co.uk

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Home safety

East Thames wins Health & Safety Award T+( +($/7+ $1' safety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Resident fun day to celebrate two years of transforming the Ocean estate +81'5('6 2) 5(6,'(176 ¿OOHG WKH 2FHDQ (VWDWHV¶ 6KDQG\ 3DUN HDUOLHU WKLV PRQWK WR FHOHEUDWH WKH SURJUHVV RI the estates’ transformation two \HDUV RQ 6LQFH WKH UHJHQHUDWLRQ SURJUDPPH VWDUWHG LQ PRUH WKDQ H[LVWLQJ KRPHV KDYH KDG QHZ NLWFKHQV DQG EDWKURRPV LQVWDOOHG :RUN KDV VWDUWHG RQ KXQGUHGV RI KRPHV WR SURYLGH QHZ GRRUV ZLQGRZV DQG UHSODFH ROG URRIV $QG PRUH WKDQ Â… P LV EHLQJ VSHQW RQ LPSURYLQJ WKH ODQGVFDSLQJ ±

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ZLQQLQJ VHQG LQ D ZRUG DQVZHU WR Why do you think the Olympics will make east London a better place? $OO HQWULHV VKRXOG LGHDOO\ EH HPDLOHG WR marcoms@eastthames.co.uk RU \RX FDQ SRVW RU KDQG LQ WR 0DUFRPV (DVW 7KDPHV *URXS :HVW +DP /DQH 6WUDWIRUG /RQGRQ ( 3+ 3OHDVH HQVXUH \RX LQFOXGH \RXU QDPH DQG FRQWDFW GHWDLOV 7KH ZLQQHU ZLOO EH FRQWDFWHG LQ WKH ¿UVW ZHHN RI 1RYHPEHU Good luck!!

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www.east-thames.co.uk

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Community spirit

Kenya House at West Ham Lane

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My Poem on Kenya Kenya jambo mazureesanna abareyako, With majestic lions that are bitter sweet With a beauty like a leopard on the rustic mountains And we're that massive stand so tall and jump six foot or sometimes seven and nearly kiss the sky, With their beads above their foreheads with colour of red, amber, yellow and greens, that sparkle in the African sky at night and rustic orange sky when dawn arises on the hilltops of Kilimanjaro, the beautiful blossoms on every hilltop and the safari dawn in full view On a pastoral beautiful golden sand oh' what a beautiful sight an absolutely beautilocy sight to see and birds humming in the distances

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ART EXHIBITION AT TAYLOR PLACE, BOW :( 7($0(' 83 ZLWK -RKQ /DZUHQFH 0DQDJHPHQW WR VKRZFDVH WKH ZRUN RI %UHWW $VKE\ DQG RWKHU DUWLVWV IURP DFURVV WKH JOREH ULJKW QH[W WR WKH 2O\PSLF 3DUN +HOG DW RXU 7D\ORU 3ODFH GHYHORSPHQW LQ %RZ DQG FORVH WR WKH /RQGRQ 2O\PSLFV 6WDGLXP WKH URRP\ UHFHSWLRQ DUHD ZDV WUDQVIRUPHG LQWR D JDOOHU\ VKRZFDVLQJ WKH VWULNLQJ DUW SLHFHV

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GET INVOLVED ,76 $/:$<6 *22' to get DV PDQ\ UHVLGHQWV LQYROYHG LQ LPSURYLQJ WKH VHUYLFHV ZH SURYLGH So if you want to play your SDUW DV D P\VWHU\ VKRSSHU UHVLGHQW LQVSHFWRU IRUP D 7HQDQW¶V DQG 5HVLGHQW¶V $VVRFLDWLRQ 75$ RU EHFRPH D PHPEHU RI WKH 5HVLGHQW &RPPXQLFDWLRQV 3DQHO SOHDVH FRQWDFW 'HERUDK /DPE ± 5HVLGHQW ,QYROYHPHQW 2I¿FHU RQ 020 8536 8806 RU HPDLO deborah. lamb@ eastthames. co.uk

www.east-thames.co.uk

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Contacts Emergencies:

Health:

Local Councils:

Gas & Electric Supplies National Grid LQFOXGHV 7UDQVFR T: W: ZZZ QDWLRQDOJULG FRP XN

Emergency Services: NHS Direct: T: W: ZZZ QKVGLUHFW QKV XN

Barking & Dagenham: E: GLUHFW#OEEG JRY XN T: W: ZZZ OEEG JRY XN

Other:

Essex: W: ZZZ HVVH[ JRY XN LQFOXGHV OLQNV WR DOO GLVWULFW FRXQFLOV

Citizens Advice Bureau W: ZZZ FLWL]HQVDGYLFH RUJ XN

Harlow: E: FRQWDFW#KDUORZ JRY XN T: W: ZZZ KDUORZ JRY XN

IF YOU SMELL GAS call: WATER SUPPLIES Essex & Suffolk Water Customers: T: W: ZZZ HVZDWHU FR XN Thames Water Customers: T: W: ZZZ WKDPHVZDWHU FR XN DOMESTIC VIOLENCE National Helpline: T: W: ZZZ QDWLRQDOGRPHVWLF YLROHQFHKHOSOLQH RUJ XN

For further information check out your estate noticeboard.

Department for Education T: W: ZZZ HGXFDWLRQ JRY XN National Centre for Independent Living IRU WKH GLVDEOHG T: W: ZZZ QFLO RUJ XN

Havering: E: LQIR#KDYHULQJ JRY XN T: W: ZZZ KDYHULQJ JRY XN

Newham: T: W: ZZZ QHZKDP JRY XN Redbridge: E: FXVWRPHU FF# UHGEULGJH JRY XN T: W: ZZZ UHGEULGJH JRY XN Tower Hamlets: E: JHQHUDOHQTXLULHV# WRZHUKDPOHWV JRY XN T: W: ZZZ WRZHUKDPOHWV JRY XN Waltham Forest: E: ZIGLUHFW#ZDOWKDPIRUHVW JRY XN T: W: ZZZ ZDOWKDPIRUHVW JRY XN

About us THAMES

($67 7+$0(6 LV D UHJLVWHUHG VRFLDO ODQGORUG DQG VRFLDO UHJHQHUDWLRQ FKDULW\ ZLWK RYHU \HDUV H[SHULHQFH RI SURYLGLQJ DIIRUGDEOH KRPHV :H DUH WKH ODUJHVW KRXVLQJ DVVRFLDWLRQ RSHUDWLQJ VROHO\ LQ HDVW /RQGRQ DQG (VVH[ DQG DPRQJ /RQGRQ¶V WRS Our mission is to make a positive and lasting contribution to the neighbourhoods in which we work ZKLFK ZH GR WKURXJK GLIIHUHQW SDUWV RI RXU EXVLQHVV :H PDQDJH DQG RU RZQ PRUH WKDQ DIIRUGDEOH KRPHV IRU VRFLDO UHQW

www.east-thames.co.uk LQWHUPHGLDWH UHQW DQG DIIRUGDEOH KRPH RZQHUVKLS :H JLYH SHRSOH D FKDQFH WR VXFFHHG WKURXJK FRPPXQLW\ SURJUDPPHV WKDW LQFOXGH FKLOGUHQ¶V FHQWUHV HPSOR\PHQW DQG WUDLQLQJ DUW DQG FXOWXUH VXVWDLQDEOH OLYLQJ DQG KHDOWK DQG ZHOOEHLQJ :H SURYLGH VXSSRUW DQG DFFRPPRGDWLRQ LQ RYHU VFKHPHV IRU SHRSOH ZLWK D ZLGH UDQJH RI QHHGV LQFOXGLQJ ROGHU SHRSOH \RXQJHU SHRSOH DW ULVN RI EHFRPLQJ KRPHOHVV SHRSOH ZLWK D OHDUQLQJ GLVDELOLW\ RU PHQWDO KHDOWK QHHGV DQG ZRPHQ HVFDSLQJ YLROHQFH

THAMES www.east-thames.co.uk Address: :HVW +DP /DQH

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Customer Contact Centre: 0RQ )UL DP SP DQG 6DW DP SP LQIR#HDVW WKDPHV FR XN Minicom: Fax:

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