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Isn’t it funny how time flies? Maybe it’s the shorter days, but I could have sworn it was only last week I was sorting through rolls of wrapping paper, trying to remember which gift I’d brought for which person and desperately searching for the end of the tape.
As the Christmas lights are untangled and packed away for another year, normal life resumes and it’s around now that people start to look forward to the year ahead. Goals are brought into sharper focus; plans are laid out and roadmaps drawn. For the workplace supplies community, 2025 promises both challenges and opportunities, and Dealer Support is excited to be by your side through every step of the journey.
In our first issue of 2025, we’re taking a deep dive into the legislative changes impacting small businesses this year—from the Make Work Pay Plan to new food waste regulations. We catch up with Tony McGinley of BMG Office Equipment to talk about embracing the new normal, and Steve Carter returns with his ever-popular monthly article.
In Sales Success, we explore how multi-functional furniture can create a more streamlined and efficient workplace. Meanwhile, our special feature on top tech for productivity highlights ways dealers can support businesses in optimising their time and resources.
For those of you battling the dreaded post-holiday slump, we’ve got you covered with tips to kickstart your new year marketing, along with some sound advice from Helen Colton to boost your engagement. Afterall, finding the best place to start can feel like trying to find the end of the Sellotape - tricky at first, but once you get a grip, everything falls into place.
As always, we’d love to hear all about your success and to be inspired by stories of resilience and agility. Please do share all your news via LinkedIn and X @dealersupport.
Holly Tinsley Editor
06 THE MONTH THAT WAS
The latest news from the workplace supplies industry
08 NEWS REPORT: MAKE WORK PAY PLAN
What you need to know about planned employment changes
09 GOING ABOVE AND BEYOND
Steve Carter shines a light on some unsung heroes
10 CLICK IT
The best digital articles from the Dealer Support website this month
13 A NEW ERA FOR OFFICE SEATING
Dynamic is making with waves with the Design Soft seating range
14 STANDING STILL ISN’T AN OPTION
Tony McGinley, BMG Office Supplies on keeping pace with change
18 2024 REFLECTIONS AND 2025 PREDICTIONS
A look at the year gone by and what’s yet to come in 2025
24 BEAT THE POST HOLIDAY SLUMP
Get ready to make the most of your marketing this spring
27 REVITALISING B2B MARKETING
Helen Colton encourages you to reenergise your B2B engagement
GREEN & ECO
28 ENERGY EFFICIENCY STARTS WITH MAINTENANCE
How dealers can help customers care for the planet by caring for their building
30 PREPARING FOR FOOD WASTE LEGISLATION CHANGES
What you need and your customers need to prepare now
SALES SUCCESS
32 MAKE IT MULTIFUNCTIONAL
Making workplaces more flexible with smart, adaptable furniture pieces
34 POWERING UP PRODUCTIVITY
How the right tech can help businesses to make the most of their time
38 FINAL WORD
Embracing the benefits of the 5-S model
The proposed merger between Office Friendly Dealer Association Ltd and Integra Business Solutions Ltd, two major players in the Office and IT Supplies industry, continues to make progress. Initiated in September 2024, the merger has generated significant interest as it represents a major development in the sector.
The merger of Integra Business Solutions Ltd, a leading dealer group, and Office Friendly, known for its success working with dealers across the industry, aims to leverage the strengths of both organisations to offer enhanced value to independent dealers. The merger process between Office Friendly and Integra Business Solutions officially began in
September 2024, with both organisations entering discussions to explore the potential benefits and logistics of the collaboration. By November 2024, the initial voting processes were completed, with shareholding members from both groups voting in favour of the merger. This decisive approval provided a clear mandate to move forward with the next stages.
Following the positive vote, both organisations are now in consultation to ensure all legal and commercial requirements are met. If all conditions are satisfied, the merger will move into its next stages. Dealer Support will continue to provide updates throughout 2025 as more information becomes available.
The BOSS Federation has officially opened applications for its highly regarded Level 7 Senior Leader Apprenticeship, scheduled to commence on February 19, 2025.
Building on the resounding success of its inaugural cohort - where all participants achieved a distinction on their first attempt - the programme is set to empower aspiring leaders with the skills and knowledge required to excel in senior positions.
Delivered in collaboration with BPIF Training, the apprenticeship combines expert-led learning with practical application, offering participants a comprehensive development experience. Contact BOSS to secure your place: Training@bossfederation.co.uk
Exertis Supplies and Office Power are proud to announce a significant expansion in their partnership. With a solid commitment to supporting all Office Power dealers in sourcing from various suppliers, the company has successfully broadened its negotiated terms with Exertis Supplies, offering dealers enhanced flexibility and competitive pricing.
Andrew Beaumont, managing director of Exertis Supplies, commented: “After many months of working closely together, we are delighted to have reached an agreement with Office Power. This new agreement offers Office Power dealers a refreshingly different approach when working in partnership with a wholesaler. One which succeeds in embracing the dealer’s individuality at the same time as maximising the benefits and support offered by Office Power software and services.”
United UK is proud to announce Access Sport as its national charity partner for 2025. This impactful collaboration will support inclusive community sports initiatives, transforming the lives of disabled and disadvantaged young people across the UK.
As part of the partnership, United UK has pledged to donate £200 to Access Sport for every spend review, regardless of whether it leads to new business. This commitment underscores United’s dedication to driving positive change and empowering underserved communities.
Graham Bourton, MD at United UK said: “We are thrilled to announce our partnership with Access Sport. For years, United has proudly supported charitable sporting initiatives, and this collaboration reinforces our dedication to making a positive impact.”
The Make Work Pay plan is a government initiative designed to enhance economic growth, improve living standards and create more opportunities in the UK
The Make Work Pay plan is central to the government’s mission to boost economic growth, improve living standards nationwide and expand opportunities. The initiative aims to help more people remain employed, enhance worker productivity and raise overall living standards. Here, we explore what it means for small business owners.
In recent years, the UK has experienced a productivity slowdown. To address this, the government is focusing on modernising the UK labour market and reforming employment rights to combat growing job insecurity and stagnant living standards.
EMPLOYMENT
BILL – WHAT’S EXPECTED?
“Day 1 rights” for Employees
This includes immediate eligibility for paternity leave, unpaid parental leave, and protection from unfair dismissal, while still allowing probation periods for employers. It also introduces bereavement leave.
The plan makes flexible working the default option and tackles unfair work practices by banning exploitative zero-hours contracts, ending harmful “fire and rehire” tactics, and strengthening protections around collective redundancies.
In autumn 2024, the government implemented some reforms through alternative methods, such as introducing the Right to Switch Off via a statutory Code of Practice. These initiatives will continue to progress alongside the Employment Rights Bill and continue after Royal Assent.
The government is focusing on modernising the UK labour market
The plan includes stronger protections against sexual harassment, introduces action plans for gender equality and menopause support and enhances rights for pregnant workers. The Make Work Pay plan also emphasises family-friendly employment rights, aims to strengthen Statutory Sick Pay, establish the Fair Work Agency and introduce measures to update Trade Union laws.
Non-legislative actions include removing age bands to establish a genuine living wage for all adult workers, supporting terminally ill employees through the Dying to Work Charter, updating health and safety guidance and developing employer guidance on menopause and health and wellbeing. Considering these significant changes, small business owners should review the Make Work Pay plan to fully understand the upcoming reforms and how they may impact their operations. Staying informed about these updates will help businesses adapt to new standards, ensure compliance, and make the most of potential support measures.
Business owners should also monitor timelines and dates closely to implement changes as required, safeguarding both their employees’ rights and operational efficiency.
In
How many people in your business consistently go above and beyond but rarely get the recognition they deserve?
his latest article, STEVE CARTER highlights these unsung heroes - those who quietly make a difference every day while often flying under the radar
Back in November, I was at the BOSS awards, which is always a good night. The award that always gives the heartstrings a tug is the one presented to unsung heroes, and those recipients are always deserving winners. These are often people whose daily efforts make a business tick but can sometimes go unnoticed.
While watching, it was also a time for reflection for me. Only the previous week, I had a couple of trips to our local pub, and on both occasions, the same young lady behind the bar did something that really impressed me.
On the first occasion, during a family visit, I went to pay the tab and gave her a few quid as a tip. Before I could say anything else, I saw her deposit some of it into the charity box on the bar. I politely pointed out that it was meant for her, and she replied, ‘I know, I will put some in here and the rest in the staff tip box.’
Wow, what a wonderful thing to do.
A few days later, during a busy night, she walked over during a rare quiet moment and asked, ‘Steve, shall I pour your drinks and bring them over?’ Instead of taking a breather, she prioritised service - kindness unnoticed by most but appreciated by me.
I also remember managing the operations team when I was working for a dealer. You try changing drivers to different routes and see what uproar you get from customers who had grown used to what they would describe as ‘our driver.’
Drivers connect with customers far more frequently than anybody else and often go above and beyond the call of duty.
Yet they hardly ever come back and tell you what they’ve done or how important they’ve made the customer feel.
These individuals don’t always win awards but deserve recognition. It’s great to see businesses honouring unsung heroes through LinkedIn shoutouts or employee-ofthe-month awards.
We all have unsung heroes in our businesses. Go on, make them feel special. The landlord of my local now knows he has one.
To find out more about how Advantia could benefit your company, please contact Steve Carter in one of the following ways: https://www.advantia.co.uk info@advantia.co.uk 02476 373738
These individuals don’t always win awards but deserve recognition
Dive into our latest round up of all the best bits from the Dealer Support website. From expert advice on business growth and strategy to top technology and surprising trends –get caught up on the ‘most clicked’ content from the last few weeks
Did you
Know
Setting Your Sales Team up for the New Year
It’s likely your sales team’s least favourite time of the year: the post-holiday slump, the January blues - whatever you call it, this period is typically marked by tighter budgets and cautious spending. As we step into the new year, January presents a unique opportunity for sales teams to lay the groundwork for a successful year ahead
Read the full article HERE
Bees communicate through dance. Known as the “Waggle Dance “, a bee performs it to let other bees know the direction, distance and quality of flowers’
Incorporating natural elements into the workplace is a leading interior design trend that remains highly popular. Perfecting natural design elements goes beyond just adding potted plants - modern workspaces aim to incorporate and mimic the shapes, colours and textures found in nature, bringing the essence of outdoor environments indoors
Read the full article HERE
Job security is an employee’s confidence in the stability of their position within an organisation. When employees feel uncertain about their future, they may become disengaged and look for more secure opportunities, which can lead to problems for the organisation. In this article, we explore the essential elements that help employees feel secure about their future
Read the full article HERE
“You must expect great things of yourself before you can do them.” –
Michael Jordan
As businesses strive to enhance their sustainability efforts, several key trends are predicted to shape the landscape in 2025. In this article, we explore how dealers can help customers effectively integrate water stewardship, climate resilience planning and product life extension knowledge into their business strategies
Read the full article HERE
‘Approximately
70% of interns receive job offers from their host companies
’
Creating an internship programme within your business can be an effective way to develop emerging talent and address recruitment needs in your team. But what are the challenges that come with establishing a successful intern programme, and is it truly beneficial?
Read the full article HERE
Studies show that the average office worker takes approximately 4,000 steps per day, with most occurring during their commute or while at work. Even in a small office of just ten people, this amounts to significant foot traffic. Floor care plays a crucial role in maintaining workplace safety, making it essential for dealers to guide their customers toward effective solutions
Read the full article HERE
‘It
takes 200 muscles to walk one step – no wonder a day on your feet leaves you feeling so tired and aching!’
Dynamic Office Solutions is making waves in the office furniture industry with the launch of its revolutionary Design Soft Seating range
This collection isn’t just another product release - it’s a milestone moment, marking the first time Dynamic is manufacturing right here in the UK.
This shift to UK-based production is a monumental step forward for the company. All items in the range are now crafted at Dynamic’s headquarters, using state-ofthe-art CNC machinery and guided by the expertise of its in-house design team.
This combination of cutting-edge technology and homegrown talent ensures every piece is created to the highest standards of quality, precision and innovation.
“For us, manufacturing in the UK is about more than convenience,” says Dynamic. “It’s about embracing a new era for our company - one where we have complete control over the production process, allowing us to respond to customer needs faster and more sustainably than ever before.”
The Design Soft Seating range includes booths, modular seating, stools, sofas and armchairs, all tailored to meet the demands of modern office environments. The range is crafted to suit a variety of settings, providing thoughtful solutions for both shared areas
and private spaces. But what truly sets this collection apart is its commitment to sustainability.
Every item is consciously designed with the environment in mind, utilising eco-friendly materials such as FSCcertified wood and recycled or recyclable components. Dynamic’s decision to produce locally at its Northamptonshire HQ also significantly reduces the company’s carbon footprint, further underscoring its dedication to creating a greener future.
This new chapter in UK manufacturing promises a strategic change - it’s a testament to Dynamic’s commitment to shaping the future of office furniture. By investing in cutting-edge CNC machinery and fostering in-house design expertise, the company is creating a foundation for innovation that will drive its product development for years to come.
This move brings the entire process under one roof, ensuring each piece is created with meticulous attention to detail, a focus on sustainability and a commitment to exceptional quality.
The Design Soft Seating range is a collection of stylish, high-quality furniture, a symbol of Dynamic’s vision for the future. By bringing manufacturing home, investing in technology and prioritising sustainability, Dynamic Office Solutions is setting a new standard for the industry and redefining what it means to lead in the office furniture market.
This is a sponsored article, brought to you by Dynamic Office Solutions
For more information on The Design Soft Seating range and other products, visit www.dynamicos.co.uk, email sales@ dynamicos.co.uk, or call at 01604 586930.
For us, manufacturing in the UK is about more than convenience. It’s about embracing a new era for our company
In the workplace supplies industry, the word ‘coping’ is often used to describe managing change or challenges. However, TONY MCGINLEY of BMG Office Supplies believes it’s time to rethink how we use that term
In a recent interview, Tony shared his thoughts on the importance of embracing change, building meaningful face-to-face connections and leveraging the advantages of being a nimble, family-run business in a competitive landscape.
It’s safe to say there have been some major changes to the workplace supplies industry in the last few years. How has this affected business from your point of view? In 2020-21 we did a record turnover, and that was because we had to very quickly pivot in business and start selling products that either we’d never sold before or didn’t exist, like acrylic desktop screens and sanitiser stands. Then in 21-22 I think the whole industry just went flat, for obvious reasons. But the subsequent years since, we’ve broken each record year-on-year of turnover. So far, this year seems to be going in the same direction. Touch wood long may that continue!
There’s certainly challenges out there. We’re seeing people becoming slower to make decisions. I’ve done quotes for people and not heard back from them for five weeks, so I’ll send them an email to check they received the quote, ask if everything is alright and then several days later, we might get a reply to say they need more time. This seems to be across the industry. People are being more cautious. But I always say that no news is good news and if nobody else has got the job, it means it’s still live. From my experience, most of the companies we are working with are actively trying to get people back into the office. It’s funny how a few years ago we used to measure how many people were in an office by how much copier paper they ordered. These days coffee and toilet paper are what gives us a guideline that offices are busy!
How do you think this has changed attitudes in the industry –and how should dealers be adapting to this new landscape? One of the words I hear a lot of people using is ‘coping’. Everybody’s ‘oh, we’re coping well’, and ‘we’re coping with this’, and ‘we’re coping doing that’.
But cope isn’t a positive term. Cope is standing still, treading water - just doing enough to keep the wolves from the door. Any business mentor or coach will tell you, if you stand still, you’re going backwards. The industry really needs to shift its mindset from talking about getting back to normal to embracing the new normal.
The advantage of being a small business is that you can adapt quickly. There’s an old analogy about it, using the Titanic as a metaphor. It’s about comparing big companies to small companies, and how the Titanic was so big, it couldn’t change direction when the iceberg was there, but a smaller, speedier boat would have just turned and kept on its jolly way.
Our industry can change by the day - you can make the best plan in the world, but the next day, you’ll have to change that or go and do something that’s come up overnight. I don’t like using the term adapt or die, but we all know what happens to businesses that don’t.
We had a great example where we needed to source some Perspex screen guards during the pandemic. There’s a man who used to work for us years ago as a van driver, who since went and started his own signage company.
I’ll always do a face-to-face meeting over a virtual call
I phoned him and asked him if he could make some screens for us. I went round to his house with a piece of paper and sketched out what I wanted. He had thousands of sheets of acrylic in his warehouse. The long and short of it was that within in five days we were getting massive orders that we never would have had but we had the stock and other bigger firms didn’t.
What do you think is the key to fostering those long-term relationships over difficult or challenging times?
I’ll always choose a face-to-face meeting over a virtual call to the point that I’m now refusing some teams or zoom calls in favour of meeting in the flesh.
Obviously sometimes you don’t have a choice for geographical reasons, but if it’s someone in the central belt or beyond, somewhere within an hour or so drive, I’ll always say, look, I’ll come to you. I don’t think you can build a lasting relationship with someone over a screen. I think meeting face-to-face, you get to see someone, you get to see their body language and everything else an in person meeting brings.
When you look at the industry as it is currently, what do you think needs to change in terms of people’s perceptions of workplace supplies?
I was just reading an article on LinkedIn, funnily enough, about how Amazon plan to open a new distribution centre in Scotland, and it was talking about how next day delivery services are a massive thing that everyone has come to expect as standard and I was thinking well, we’ve been doing that for 45 years! I think previously the big box sellers spent a lot of time and money convincing people that because they’re saying they are the cheapest and do next day delivery, that they actually are. This created a mindset in many that these companies were the best, cheapest etc, it happened in the early 90’s with mailers and now with emails and spam marketing. We’re seeing more people coming over to us for everything they need but if I could wave a magic wand and change anything it would be to get the message out there that the smaller family run businesses have been doing what they do for a lot longer than anyone else, and they’re good at what they do. We use our own delivery drivers who know how to handle the products. Service is massive and a lot of people are starting to realise that they’re
BMG know the value of being a family-run business
getting a better level of service than they are from the bigger sellers where they might be just another address on the system. Whereas with us, we know their names, birthdays, wedding anniversaries and even any pets they have! And they might be a major client or an individual that makes a once-a-year purchase, we get to know them and they all get the same level of service. It very much goes back to building personal relationships, face to face.
Any business coach will tell you, if you stand still, you’re going backwards
We’re just into the early weeks of a brand-new year, are there any upcoming plans for BMG Office and the team you can share with us?
In terms of the core of what we do, I don’t think that is going to change massively. I think paper is still a big thing in the office. The core of what we do - the furniture, stationery, printing and desktop machines, they’re still all there and always have new products appearing. Janitorial grew over COVID, but we were focused on growing that before the pandemic came along.
Looking forward, we’re planning to bring another member of staff into the office. If we bring someone else in, we can start making more plans. There are a few areas that we are looking at moving into. Coffee - I’ve had a conversation with some people over the last few days and coffee machines in the office are an area we are looking at. In the last three years, we’ve seen a huge increase – mainly in the pods. It’s not just black coffee anymore! Now it’s the cappuccinos and the frappuccinos! We’re at the very initial stages of that discussion, but certainly there’s a couple of things in the pipeline with regards to product and service expansion.
Discover how Tork sustainable hygiene solutions for offices help free up your cleaners’ time, reduce complaints and improve efficiency.
Better hygiene for better workplace satisfaction
Tork.co.uk/OfficeHygiene or Tork.ie/OfficeHygiene
Tork, an Essity brand
The past 12 months have been a remarkable journey for the workplace supplies industry. We’ve faced challenges, celebrated achievements and navigated the highs and lows together
In this reflective piece, Dealer Support brings you key insights gathered over the past year, alongside thoughts and commentary from industry leaders, as we look ahead to supporting your success in 2025.
The UK is set to undergo significant changes in the next twelve months, with critical discussions around employment law updates, new sustainability initiatives and government support for small businesses taking centre stage.
In an era where the only constant is
change, businesses in the workplace supplies industry will need to remain flexible and forward-thinking to thrive. Agility and adaptability will be critical for growth, with success hinging on the ability to navigate evolving regulations, embrace sustainability and capitalise on new initiatives to drive resilience and long-term progress.
Despite ongoing unpredictability in the UK workplace landscape, 2024 proved to be a year of resilience for the business supplies sector, marked by significant milestones and celebrations. The below are just a few of the positive stories from 2024 - there are plenty more available on the Dealer Support website!
Advantia celebrated its remarkable 35th anniversary, showcasing decades of dedication to the sector.
We remain committed to championing and celebrating your successes
While Chrisbeon marked its 50th anniversary with an incredible accolade - winning Best Small Business at the 2024 Shropshire Chamber Business Awards. The industry came together to recognise excellence at the prestigious 2024 BOSS Awards in Birmingham, where 16 categories highlighted outstanding contributions and innovations.
Among the environmental milestones, Premier’s Carbon Capture programme funded the planting of an impressive 119,869 trees in collaboration with the Woodland Trust. On the legislative front, progress was made with the introduction of new laws mandating action on workplace harassment, paving the way for safer, more inclusive work environments.
As we look ahead to 2025, we remain committed to championing and celebrating your successes. Keep sharing your stories and news with us - together, we’ll continue to shine a spotlight on the remarkable achievements within our industry.
It’s important that AI tech complements the human touch and not replace it
As we reflect on the past year and look ahead to the future, we had the opportunity to catch up with George Lloyd from United, recipient of the 2024 BOSS Apprentice of the Year Award.
Congratulations on your BOSS Apprentice of the Year award! How does it feel to have been recognised in this way?
It was a great night – the win came as a total surprise, although a few members of the team knew. It feels good to know that the hard work you’ve put into something has been recognised. Tell us a bit more about your journey in the industry – how did you get started and what has that progression been like? I’ve been with United for 13 years now. My dad is in the industry so it was always a bit inevitable I would follow in his footsteps! He’s been a real inspiration to me. Over the years I’ve done a bit of everything, from going out in the vans to spending time in the warehouse. Getting that range of experience has really helped as I’ve moved into my current role dealing with internal accounts. I’ve taken on more responsibilities and leadership of the team, and having that grounding is vital. Good managers and leaders need to get out into the different areas of the business to see what’s going on and understand how different elements work. What did that variety of experience teach you about leadership?
It taught me that I don’t know everything! When you’re younger, you think you know it all. Then you start to realise that even years later, you still don’t know everything. What I think it does is it teaches you how to listen. That’s probably the most important skill to learn.
Looking forward, what innovations do you think are really going to impact that industry over the next few years?
AI is going to be big and that’s exciting. It’s important that AI tech complements the human touch and not replace it. People want to buy from humans, but AI is going to bring a lot of opportunities to add on extra services and improve processes.
I’m excited to see what it brings.
What would you say to people who are looking at making their start in the industry and do you think perceptions of it need to be changed?
I’m going to be a bit controversial here, but there’s a saying that it’s always the less attractive businesses that do the best. This is a much more exciting industry than people might think. There’s lots of opportunities for people who are willing to put the hard work in. People will always need what we do – everything they use from pens to the chair they sit on, that comes from us. This is a people industry and it’s a friendly place to be. Just look at the BOSS Awards – everyone in the industry – competitors, suppliers, dealers, all in one place having a chat and a good time.
You’ve got to be willing to get your head down and work hard! United runs something called the United Academy which offers training and apprenticeships in a way that’s supportive and helps you meet your professional goals.
What’s coming up for you in the future?
We’re currently making some changes at United which are going to see me taking on a new role with more responsibility, which I’m looking forward to getting started with. It’s a case of watch this space!
According to recent data, the global economy is set to experience significant growth in 2025, presenting exciting opportunities for businesses to expand and diversify. For dealers looking to tap into emerging markets, some of the most promising growth areas include immersive technology at 31%, financial technology at 19% and waste management.
To capitalise on these trends, dealers can offer a range of cutting-edge products that meet the needs of businesses venturing into these sectors.
In the immersive technology space, dealers could provide virtual reality (VR) and augmented reality (AR) systems and interactive displays.
In the financial technology (FinTech) sector, dealers can offer specialised solutions like advanced point-of-sale (POS) equipment and for the waste management sector, dealers can provide smart waste solutions, such as IoT-enabled bins that track waste levels, recycling systems that promote sustainability, and waste disposal equipment designed to reduce environmental impact.
KEY CHANGES TO PREPARE FOR IN 2025
NEW STATUTORY RATES:
From April 2025, the National Living Wage for those aged 21+ will increase to £12.20 per hour, and the National Minimum Wage for 18–20-year-olds will rise to £10 per hour.
EMPLOYMENT RIGHTS BILL:
Consultations on the proposed bill will begin this year, however most changes are unlikely to take effect until 2026.
The Neonatal Care (Leave and Pay) Act 2023 is set to take effect in April 2025, giving parents up to 12 weeks of paid leave if their baby is admitted to hospital.
STATUTORY SICK PAY (SSP):
SSP will increase to £118.75 per week, with a qualifying earnings threshold of £125 per week from April 06, 2025
Last year ended on a high note for Austin Coyne, head of print services at Haybrooke, being named one of the 2024 BOSS Awards Unsung Heroes. Here, Austin shares his predictions and insights for the year ahead.
What are you most excited about seeing come into play in the industry in 2025?
I’m particularly excited to see reseller partners embrace print as a core category and realise the untapped potential it offers for growth and customer retention. The shift towards digitally connected platforms that allow partners to manage quotes, orders and fulfilment seamlessly will play a huge role in this transformation. I’m also looking forward to seeing increased collaboration within the reseller community, leveraging collective buying power and shared knowledge to stay competitive. How do you feel you have evolved as a professional within the industry over the last year?
Over the past year, I’ve focused heavily on creating a scalable framework for reseller partners to succeed in the print space. This has involved refining our processes, improving training and onboarding resources, and building stronger relationships across our network. Winning the Unsung Hero Award was an incredibly proud moment - it reflects the commitment to helping our partners unlock new opportunities in the print market.
What are your top tips for personal development as a leader within the industry?
Firstly, understand your customers deeply - in this case, reseller partners. Know their challenges, their goals and how you can add value. Secondly, embrace technology to streamline processes and improve efficiency. Thirdly, never stop learning - the reseller and print markets are evolving rapidly, and staying informed is key. Finally, build trust through transparency and consistency - whether with your team, customers, or partners, trust is the foundation of success. What are your predictions for big changes to the industry in 2025?
I see a significant shift towards reseller partners offering print as a fully integrated category rather than a bolt-on service. Digitally driven platforms will become essential tools, enabling partners to manage the print process efficiently and transparently. Sustainability will also remain a top priority, with customers demanding more environmentally responsible solutions. Additionally, I predict more collaboration and shared resources within reseller networks, creating stronger buying power and better economies of scale.
I predict more collaboration and shared resources in reseller networks
As human beings, our thoughts are our most powerful tool. They come and go, passing us by in milliseconds. The trick is to become conscious of them, hold on to them and allow them to unfold.
The sustainable way to take notes: no trees are felled during the manufacture of Re-Up. Instead, the paper is made of coffee husks and cotton scraps. Next level recycling and upcycling.
100% recycled materials, vegan
This is where colour comes into play. Mustardyellow accents paired with practical features and an unmistakable design. Linescape stands for note-taking at its most individual.
FSC-certified vegan
Enjoy all the advantages of Conceptum in the form of a cleverly designed business book that takes making notes to the next level – a wide range of features, a unique design and top quality for use in the professional sphere.
FSC- & PEFC-certified vegan
For ladies only?
Not at all! The Jolie notebooks and diaries with their high-quality cover finishes and numerous features have long since won the hearts of a large fan base.
FSC-certified, vegan
In our previous issue of Dealer Support, we delved into the myriad opportunities for marketing during the festive season. Now, as the tinsel is packed away and the last Quality Street has been reluctantly tucked into the tin, the focus shifts to a new challenge: equipping your teams with the marketing skills necessary to thrive in the first quarter of the new year.
The post-holiday period presents a unique opportunity for businesses to re-engage with their audience and lay the groundwork for the year ahead. As consumer habits reset and businesses shift gears, it’s crucial to harness the momentum built over the holiday season and channel it into effective campaigns that drive results.
As we move past the festive season, it’s time for dealers to focus on harnessing the opportunities of the new year and setting the stage for success in the first quarter
For instance, while it’s true that January often sees a reduction in retail foot traffic, this doesn’t mean opportunities for audience growth are absent. In fact, this period can be ideal for businesses to adapt their marketing strategies to match shifting consumer behaviours.
To effectively market during the early months of the year, it’s crucial to challenge traditional preconceptions about the so-called “best” and “worst” times to amplify your business voice. While some believe that January is marked by a post-holiday sales slump, data suggests that the success of marketing efforts is far less dependent on the calendar and much more influenced by the strategies employed and the specific audience being targeted.
Online trends show that while there may be a dip compared to the holiday rush, the start of the year is far from the least active period for ecommerce. In fact, mid-year tends to see a more significant decline in online sales, offering businesses an opportunity to seize the early-year momentum. This is particularly true for dealers offering products like subscription services, digital tools, or items focused on self-improvement and personal growth.
For businesses selling office essentials or organisational tools, the start of the year is especially relevant, as many professionals and companies embrace a fresh outlook and seek to optimise their workflows for the year ahead.
As customers start mapping out their plans for the year ahead, it’s important for dealers to tune
Organic marketing is the more longterm, sustainable strategy that focuses on building an authentic presence
in to the conversations that are influencing their decisions. What topics are trending among your customers? By identifying these key discussions and aligning your marketing efforts to provide relevant solutions, you can show that you’re in tune with their needs and aspirations.
ACTIVE VERSUS ORGANIC
Maximising marketing opportunities during the spring months requires tapping into the unique dynamics of customer behaviour at this time of year.
One key advantage that businesses can leverage is the increased presence of customers onlineespecially on social media platforms. This presents a valuable opportunity to spotlight your business offerings and create awareness for your brand even when customers are passively browsing.
By creating engaging, visually appealing posts, offering value-driven content and running targeted promotions, you can effectively showcase your products to both your passive and active audience.
This is where organic social media can make a significant impact, especially when combined with a well-planned active marketing strategy.
Active marketing refers to paid advertising strategies where you actively invest in reaching your target audience. This can include strategies such as paid social media campaigns, targeted ads and influencer partnerships. Active marketing is ideal for quickly driving traffic and sales, especially when you’re looking to generate immediate results, promote special offers, or reach new, highly specific customer segments.
On the other hand, organic marketing is the more long-term, sustainable strategy that focuses on building an authentic presence and connection with your audience. This involves sharing content that resonates with your followers without direct financial investment. Organic social media can have a powerful impact, especially when businesses use strategies such as sharing success stories, customer testimonials, and practical tips related to productivity or home office improvement.
The rise of online shopping, mobile apps and digital payment methods has transformed how consumers make purchases, making it essential for dealers to adapt their strategies to meet these evolving expectations.
While it’s true that consumer spend totals tend to be lower in January, research by Adobe Analytics reveals an interesting shift in purchasing behaviour. Last year, there was a notable increase in transactions involving click and collect, buy now
One effective approach is to embrace multiple digital touchpoints
pay later options and mobile payments. This shift indicates that customers are seeking more flexible, convenient ways to buy, and dealers should view this as an opportunity to connect with consumers through new methods and platforms.
One effective approach is to embrace multiple digital touchpoints and ensure that your marketing highlights the convenience and simplicity of different purchasing options. Dealers should consider marketing via technologies like mobileoptimised websites, in-app purchasing features and seamless integration of varied payment options. Moreover, adopting a multichannel marketing strategy that combines online, mobile and even voice commerce can increase visibility and accessibility for a broader range of customers.
The truth is, there’s no such thing as a bad time for marketing. By blending active and organic strategies, harnessing emerging technologies and staying in tune with customer trends, businesses can engage their audience and achieve meaningful results. With the right approach, dealers can set a solid foundation for the year ahead and maintain momentum well into the spring and beyond.
This month, HELEN
explores the essential engagement strategies businesses must adopt in 2025
As the new year begins, businesses find themselves facing an ever-evolving marketplace shaped by technological advancements, shifting buyer expectations and increased competition. For companies operating in a business-to-business (B2B) industry such as ours, staying ahead requires more than just minor tweaks to existing strategies. A fresh approach to marketing is essential to thrive and remain competitive.
Today’s buyers are more informed and selective than ever before. Armed with online research, peer reviews and comparison tools, they demand tailored solutions that align with their specific needs. Gone are the days of broad, one-size-fits-all marketing strategies. Instead, businesses must embrace data driven approaches to deliver personalised experiences that resonate with their audiences.
The digital landscape continues to expand, and with it, the opportunities for innovative marketing. From social media platforms to account-based marketing (ABM) strategies, businesses
Success will belong to those who remain proactive, agile and customer centric
have access to an array of tools to connect with decision makers. Leveraging artificial intelligence (AI) and machine learning to analyse customer behaviour, predict trends and automate routine tasks can significantly enhance efficiency and effectiveness. A commitment to exploring new digital avenues is no longer optional - it’s essential.
BUILDING TRUST THROUGH THOUGHT LEADERSHIP
In our competitive space, establishing trust is paramount. Thought leadership is a powerful way to achieve this, positioning your business as an expert in its field. By publishing insightful content, such as white papers, webinars and blogs, you can showcase your knowledge while addressing the challenges your clients face. This approach not only builds credibility but also strengthens customer relationships.
MEASURING SUCCESS WITH AGILE
The ability to adapt quickly is critical in today’s market. Traditional marketing campaigns often fall short due to their rigidity. Instead, adopt an agile marketing mindset that emphasises testing, learning and optimising. By closely monitoring performance metrics and staying flexible, businesses can adjust their strategies in real time to ensure maximum impact.
A new year offers the perfect opportunity to reassess your marketing approach and implement innovative strategies. By embracing digital tools, focusing on personalisation and building trust, you can differentiate yourself in our crowded marketplace. Success in 2025 and beyond will belong to those who remain proactive, agile and customer centric in their marketing efforts.
As sustainability becomes increasingly important, dealers have a unique opportunity to support businesses in creating more energy-efficient workplaces through smart maintenance solutions
When it comes to creating better workplaces, the focus is often on the interior – furniture, flooring and facilities. However, to make work environments truly environmentally friendly, it’s crucial to consider the building itself. While ethically sourced coffee and energy-efficient laptops are great steps, issues like heat loss and leaky taps can quickly undermine sustainability efforts. In this article, we explore how dealers can expand their offerings to include essential maintenance equipment that helps retain heat, reduce energy consumption and keep plumbing systems in perfect working order.
For dealers, it is imperative to underline the potential costs of poor building maintenance. This goes beyond sustainability concernsneglected buildings can lead to significant bills, including potential downtime due to unsuitable facilities and repair needs. Dealers should highlight the importance of ongoing, effective property maintenance as a vital component of sustainability initiatives, citing the key benefits of reduced energy consumption, lower running costs and happier, more productive employees!
Faulty taps, leaking toilets and dripping pipes not only wastes water but can also create hazards in the workplace, such as flooding and floor damage. While responsibility for maintaining plumbing systems typically depends on the building owner, dealers can still offer
valuable solutions to help customers prevent leaks and maintain a safe, efficient workspace. Dealers should be particularly attentive to the needs of growing businesses - ask customers if their bathroom facilities are still adequate for their increasing staff numbers. As teams expand, additional wear and tear on bathroom and kitchen facilities may require upgrades or new equipment. Along with advising on necessary upgrades, dealers can also recommend water-saving products like monitoring devices that track water usage and alert customers to potential leaks, helping to reduce waste and control costs.
Dealers can play a key role in promoting better water usage and preventing pipe damage by providing the right waste bins for different bathroom waste types. Clear signage is also an effective way to educate staff on what can and cannot be flushed down toilets, helping to reduce blockages and maintenance issues. It’s also important to consider whether your customer is in a hard or soft water area. Hard water can cause mineral buildup in pipes, leading to potential damage over time. Dealers can offer solutions like water softeners to help maintain the integrity of the plumbing and improve water quality.
Maintaining good air quality in the workplace goes beyond just keeping it smelling fresh. Proper ventilation is key to making buildings more eco-friendly. The ventilation rate, which measures how much outdoor air enters the building, is vital for controlling indoor air quality. It impacts how quickly outdoor pollutants can enter and how effectively indoor pollutants are cleared out.
When discussing ventilation with customers, dealers should emphasise the potential impact on employee attendance due to poor air quality. A case study from Australia found that improving indoor air quality in office buildings resulted in a 39% reduction in sick leave and a 44% decrease in associated costs.
Maintaining proper ventilation is essential for preventing dust, mould, and spores’ buildup. CO2 monitors can be a valuable tool in ensuring air quality. Dealers should also recommend products such as air purifiers, humidity control systems and UV air sterilisers to further enhance indoor air quality. Additionally, offering air filters for HVAC systems and ventilation cleaning services can help keep systems running efficiently and maintain a healthy environment. By ensuring that air circulates effectively, businesses can limit the buildup of harmful substances, creating a healthier, more sustainable environment.
With energy prices rising significantly in recent years, UK businesses are more conscious than ever of the costs associated with heat loss and inadequate building insulation. To help customers address this issue, dealers must understand the most common causes of heat loss in commercial buildings. While these can vary by building type, typical causes include air leaks, gaps, and cracks, inefficient use of heating equipment and poorly designed interior layouts that disrupt heat flow.
Dealers can offer several quick and easy solutions to help customers improve heat efficiency in their workplaces right away. Simple solutions like door closers can help prevent warm air from escaping and cold air from entering.
Dealers must understand the most common causes of heat loss in commercial buildings
Additionally, furniture such as modular shelving, instead of bulky cupboards, allow for better airflow and ensure that heating equipment, like radiators, remain unobstructed, promoting even heat distribution. Additionally, furnishings designed to retain heat, such as thermal curtains or insulated blinds, can help maintain a comfortable temperature for longer.
Dealers can also suggest draught excluders for doors and windows, energy-efficient thermostats to optimise heating control and radiator reflectors to direct heat back into the room. By implementing these simple yet effective solutions, businesses can significantly improve the energy efficiency of their buildings.
The facilities and maintenance market is rapidly expanding. As sustainability becomes a top priority, the demand for maintenance solutions that support energy conservation and resource management will only grow. Dealers who embrace this shift and offer products and services that enhance both building performance and environmental responsibility will play a key role in the creation of more sustainable, future-proof buildings.
New legislation coming into effect in March of this year will require businesses to rethink their food waste practices and implement necessary changes for compliance
Starting in March of this year, new legislation regarding business food waste will come into effect, prompting workplaces to reassess their food waste practices. This legislation will mandate the separation of food waste, requiring businesses to enhance their waste management and segregation processes.
In England, any business generating more than 5kg of food waste per week is required to arrange for a separate collection by licensed waste carriers. This requirement includes all biodegradable materials resulting from food processing or preparation, such as inedible parts like bones, eggshells, fruit and vegetable peels, tea bags and coffee grounds.
This regulation applies to a wide range of establishments, including businesses, prisons, hospitals, care homes, offices and schools. As businesses strive to comply with the new legislation and help the UK government achieve its goal of eliminating food waste in landfills by 2030, they may need extra support from dealers to implement these changes effectively.
It’s essential for businesses to assess food storage solutions, such as fridges, to ensure they are in good working order
While many businesses may already have food waste separation practices in place, employees might not be fully informed about specific recycling and separation protocols. Dealers can support these efforts by providing clear signage and instructional posters to guide employees in proper recycling practices.
Additionally, businesses should consider enhancing their waste management areas through improved cleaning initiatives. Products like bin cleaners, odour neutralisers and disinfectant wipes can help maintain cleanliness and hygiene.
To further improve the efficiency of waste handling, products such as gloves protect employees while managing waste and ensure safe handling of food waste materials. Dealers can also offer innovative bin storage solutions that not only keep workplaces tidy by concealing bin areas but also encourage proper waste disposal practices.
It’s also essential for businesses to assess food storage solutions, such as fridges, to ensure they are in good working order. If these storage systems are not properly maintained or are damaged, food may spoil more quickly than expected, leading to increased food waste.
Dealers should proactively inform their customers about these upcoming changes. By raising awareness of the new requirements and offering guidance on effective waste management practices, dealers can ensure that customers are well-equipped to comply with the regulations, maintain hygiene standards and reduce food waste in landfills.
When it comes to the future of dynamic work environments, modern multi-functional furniture is revolutionising workspaces, turning them into flexible, efficient and sustainable hubs that drive productivity
As businesses evolve to embrace more dynamic and flexible work models, the need for adaptable environments that can support a wide range of tasks and functions has surged. In response, companies are increasingly turning to multi-functional office furniture solutions that provide enhanced flexibility and intelligent design to meet the demands of modern workflows. These solutions go beyond functionality - they allow companies to create adaptable, future-proof workspaces that can evolve alongside the changing needs of their teams and business operations.
By having multiple functions in a single space, employees can multitask, focusing on
several tasks at a time without having to run from one place to another. This adaptability is especially valuable for managers and business leaders, who can transform their offices into command centers, utilising products that incorporate technology that allows them to oversee operations, collaborate with teams and access important data from one central location.
For customers looking to optimise their space, streamline productivity and create comfortable working environments, multifunctional furniture presents an array of benefits, empowering businesses to transform their workspaces in a cost-efficient way.
Beyond efficiency, multi-purpose furniture is also evolving to meet new demands in sustainability and ergonomics. Whether it’s a sit-stand desk that doubles as a
collaboration table or modular storage that can transform into extra seating, these solutions help promote wellbeing alongside productivity.
One of the most significant advancements in the evolution of office furniture is the integration of touch screen technology into desks and tables. These high-tech surfaces are transforming meeting rooms and collaborative spaces by facilitating real-time interaction and teamwork. With touch screen tables that can be accessed from all angles, multiple users can engage simultaneously, fostering a more dynamic and collaborative environment. This level of flexibility makes them an essential tool for teams aiming to improve productivity and communication.
For the forward-thinking workplace embracing cutting-edge technologies, touch screen tables are only the start. For instance, desks equipped with built-in wireless charging pads and integrated power outlets ensure that devices remain powered without the clutter of cords. Some desks now feature embedded projectors or smart whiteboards that can instantly transition a standard workspace into a fully equipped meeting area.
Another innovation in multi-functional office furniture is the integration of technology directly into seating solutions. Chairs equipped with built-in wireless charging pads, USB ports and power outlets are becoming increasingly popular in modern workplaces.
Multi-functional office furniture doesn’t always have to mean combining multiple tasks into a single piece; it can also refer to designs that are adjustable and customisable based on the needs of the individual user. Employees have diverse work styles and preferences, and furniture that can be tailored to those needs offers significant benefits. For example, modular storage units that can be rearranged
or expanded based on the user’s preferences help keep workspaces organised and tailored to specific tasks. Fold-away screens and privacy panels are another great addition, allowing workers to quickly create focused workspaces or temporary meeting areas by simply unfolding or adjusting a screen.
One of the key advantages of multi-functional office furniture is its ability to help customers maximise their available space while adapting to changing needs. This flexibility is particularly valuable in workplaces where optimising square footage is crucial.
To help customers make the most of their space, dealers can guide them towards modular desks with built-in storage solutions, stackable chairs and tables that can be stacked and stored compactly when not needed and convertible seating that doubles as storage.
Moveable wall dividers are increasingly popular as well; these can be used to section off areas for pop-up workstations, impromptu meeting pods, or quiet focus zones. These dividers are often designed with acoustic panels to reduce noise, making them ideal for openplan offices.
One of the most significant advancements in the evolution of office furniture is the integration of touch screen technology
For dealers, the key to promoting the benefits of multifunctional office furniture is demonstrating how it enhances efficiency, collaboration and employee wellbeing. By highlighting how these solutions optimise space and integrate advanced technologies, dealers can show businesses how they can future proof their offices to support hybrid and flexible work models. This presents a valuable opportunity for dealers to help companies maximise their workspace potential, positioning them as key partners in creating environments where functionality, flexibility and innovation drive success.
Technology should enhance human efforts, making work more efficient and seamless. We explore how dealers have a prime opportunity to help businesses choose tools that boost productivity while also meeting the unique needs of their employees
As the pace of technological change increases, organisations face growing pressure to invest not only in the most effective products for their operations but also in tools that enhance their workforce’s productivity and experience. Modern technology should seamlessly integrate with human workflows, streamlining labour-intensive processes or eliminating redundant tasks to enable employees to focus on more human-centric, value-driven activities.
However, many people struggle to fully understand the capabilities of the latest technology or how to leverage it effectively. This presents an opportunity for dealers to step in as trusted knowledge experts, guiding businesses to select and implement the most suitable products to meet their unique needs and objectives.
One of the most valuable aspects of modern office technology is its ability to cater to the diverse physical and neurological needs of workers. Productivity is increased in the workplace when organisations understand there is no one-size fits all approach to set-up. Dealers play a critical role in helping customers to create tech set-ups to meet individual needs. For instance, ergonomic tech products such as specialised keyboards and mice can be game changers for employees with hand coordination difficulties or repetitive strain injuries.
For employees with limited mobility or those who struggle with typing, voice-activated tools enable hands-free operation, ensuring they can stay productive without physical strain. Dealers should also direct customers towards screen magnifiers and high-contrast displays for workers with visual impairments.
Ensuring that technology is tailored to the needs of individual workers can significantly enhance productivity by creating
an environment where employees can perform their tasks comfortably and efficiently. When workers have access to tools that accommodate their unique physical or neurological requirements, they are better equipped to focus on their work without being hindered by discomfort or accessibility barriers.
Time is one of the most precious resources in the business world. Every hour employees spend on repetitive or manual tasks is time not spent honing their skills, nurturing customer relationships, or driving projects forward. While many businesses are familiar with core products designed to streamline workflows, they may overlook innovative tools that enhance productivity on the go.
For instance, portable book-to-screen scanners are invaluable for professionals managing large volumes of printed material.
These devices not only convert physical documents into digital formats, saving time on manual data entry, but also allow employees to scan documents from any location, eliminating the need to return to a centralised office scanner. Similarly, portable Wi-Fi scanner wands provide a convenient way to quickly scan documents or images and send them directly to a connected device, making them ideal for workers in the field.
Finding a convenient and productive workspace while on the go can be a daily challenge for many customers, especially when working outside the office or in shared environments. Dealers have an excellent opportunity to showcase a range of portable tech solutions that make it easy for workers to create an optimal setup anywhere. Products like folding keyboards are compact and lightweight, providing the
functionality of a full-sized keyboard while being easy to carry in a bag or briefcase. Pairing a folding keyboard with a portable mini screen can further boost productivity, allowing users to expand their workspace with a secondary display for multitasking or presentations. For those seeking even more personalisation, programmable keypads are devices that offer customisable hotkeys that give workers quick access to frequently used websites, applications, or folders— perfect for streamlining workflows without requiring a full keyboard setup.
In collaborative settings, screen mirroring devices are invaluable. They allow workers to project content from a mobile device onto a larger screen, such as a TV or monitor, making it easier to share ideas and presentations. This is particularly useful in environments where traditional audiovisual equipment may not be available, enabling teams to collaborate effectively wherever they are.
Ensuring that technology is tailored to the needs of individual workers can significantly enhance productivity
When it comes to productivity-enhancing technology, sometimes the smallest changes can have the biggest impact. Simple additions that improve worker comfort or convenience can lead to significant boosts in performance and efficiency. Pocket-sized tools are not only practical but also help make work environments more adaptable to individual needs and varying situations.
Take LED clip-on lights, for example. These compact yet powerful lights are ideal for professionals working in dimly lit environments, such as field agents or on-the-road employees. Unlike traditional lamps, their portability ensures that workers can carry reliable lighting wherever they go, reducing eye strain and maintaining productivity in any setting.
Similarly, wireless charging stations eliminate the hassle of tangled cords and the constant search for a power outlet. These devices are particularly beneficial for mobile workers or in shared workspaces where desk real estate is limited. For desk setups, tools like virtual mini whiteboards are increasingly popular. These compact, reusable boards provide a convenient space for brainstorming, jotting down reminders, or outlining ideas without the need for paper. Workers can keep them within arm’s reach for quick notetaking, enhancing organisation and creativity while reducing clutter.
By incorporating these simple yet effective tools, workers can enjoy greater comfort and convenience, which translates into improved focus and performance.
Dealers who highlight these thoughtful solutions position themselves as problemsolvers, offering products that genuinely enhance day-to-day work experiences while addressing common challenges.
To truly unlock the potential of modern technology and maximise productivity, it’s essential for businesses to invest in equipment that not only meets their operational needs but also supports the unique requirements of their workforce.
Engaging with customers about productivity-enhancing products starts with highlighting the significant advantages they can deliver in terms of improving performance and efficiency - often with small, budget-friendly investments.
By engaging in conversations about how tailored setups - ranging from ergonomic tools to portable techcan enhance workflow, comfort and performance, dealers can help businesses achieve maximum productivity.
Dealers have a unique opportunity to
Sometimes the smallest changes can have the biggest impact
demonstrate how these solutions not only simplify workflows but also provide high levels of personalisation and customisation, making them adaptable to the unique needs of individual workers and workplaces.
Highlighting real-world scenarios - such as how portable book-to-screen scanners empower mobile workers or how voiceactivated tools assist employees with mobility challenges - helps customers envision these products solving their own workplace challenges.
By positioning these solutions as accessible, practical and transformative, dealers can inspire customers to invest in tools that truly enhance their workforce’s capabilities and efficiency.
In today’s fast-paced work environment, having a structured and organised workspace is crucial
In this article, Stefen Wasiak from Durable outlines the 5S methodology, a powerful framework designed to enhance efficiency, safety and overall performance in the workplace. Dealers can use this system not only to streamline their own operations but also as a valuable tool to help their customers optimise their workspaces.
Sort involves clearing out unnecessary items to focus only on essentials. This decluttering leads to increased productivity, reduced search times, and better workflow.
Benefits:
● Boosts overall efficiency by up to 30% by reducing search times
● Cuts down on workplace accidents by up to 25%
After sorting, Set in Order ensures everything has a designated “home” in the workspace. This approach minimises time spent searching for items and ensures a safer, more efficient environment.
Benefits:
● Reduces search time, improving operational efficiency by 40%
● Reduces errors due to misplaced items by 50%
● Increases equipment lifespan due to regular maintenance by 50%
Shine focuses on cleaning and maintaining the workspace, keeping it free of dust, dirt, and contaminants. This step is vital for safety, productivity, and equipment longevity.
Benefits:
● Regular cleaning can reduce equipment downtime by up to 20%
● A clean workspace boosts employee satisfaction by 62%
Standardise creates consistent routines and procedures for workplace organisation, ensuring the progress from previous steps is maintained.
By setting clear standards, Standardise promotes lasting efficiency and fewer errors.
Benefits:
● Improves product quality by up to 25%
● Reduces training time by 30% due to clear, documented processes
● Enhances safety, reducing workplace accidents by up to 25%
Sustain is about embedding 5S principles into the culture, ensuring that Sort, Set in Order, Shine, and Standardise are followed daily. This final step fosters a mindset of continuous improvement and long-term success.
Benefits:
● Reduces process deviations by up to 20%
● Increases efficiency by 15% as tasks require less reorganisation
● Drives long-term cost savings through reduced waste and maintenance
Regular cleaning can reduce equipment downtime by up to 20%
A high quality, high white sheet produced with 100% sustainable eucalyptus premium fibres.
Report is ideal for a multitude of applications including reports, documents and leaflets.
Available in A4 and A3 in weights of 75, 80 and 90 gsm, with Colorlok technology ensuring richer and truer print images.
Report is perfect for printing on inkjet and laser printers, and is FSC® certified.
For more information or samples, contact your local branch.
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