Reflection Pool App

Naureen Mumtaz Lisa Zhu

Essi Salokangas

Ilene Fleming Jaime Calayo Rosanne Tollenar

The Challenge

How might we create an interactive empathy experience that strives to reduce racist behaviour over time?

The Idea

Reflection Pool is a learn-by-doing digital and in-person experience to learn about our own biases and how we can identify ways to positively shift our interactions in relationships and systems we are part of. It aims to take diversity training to the next level with multiple learning interactions over time and behaviour-change nudging.

Tried and True

A digital wireframe is being developed for testing by a number of potential user organizations.

Left: Prototype website screenshots Right: Prototype video screenshots

Who It Is For

This app is for anyone wanting to conduct social awareness/ diversity training in contexts where traditional training methods may not be as effective.

• Large Organizations • Academic Institutions • Training Agencies • Frontline Workers • City & Government Depts • Therapists & Counsellors • Health & Wellness Experts

How it works:

• Spark behaviour change through curated content that aims to not only educate but inspires behaviour change. • Develop a routine for personal reflection that works for you. • Take your learning and reflection beyond the app with supplemental resources and content • Set actionable behaviour change goals and a timeline that works for you. • Engage and be a part of a community invested in behaviour change and reflection • Keep a record of your behaviour cange journey to assess personal growth

“ If it is strictly an app then we would be asking staff to use their own devices which can be tricky (can we require that? What if they don’t have devices?)”

“ Decision-makers would want to know what the value proposition is that they couldn’t get from a non-tech solution.”

“ The trainer (H.R) should be able to see your progress, however others around the office don’t need to know the progress of each other unless that individual feels comfortable with that.”

What We’ve Learned

From our research it was recognized that one-off training workshops often don’t yield sustained behaviour change. Multiple nudges and learning modalities are needed over time. This app combines digital and face-to-face interactions with colleagues to uncover behaviour changes that shift towards authentic inclusion and antiracist practice in the workplace. Furthermore, a number of public organizations have expressed interest to learn more about this app.

Next Steps

The team received feedback demonstrating positive proof of concept. HR departments in particular are interested. Currently, the team is looking for partners to build the prototype, support the creation of learning missions and pilot the app over a six-month period.