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NEW DELHI
29 July 2016
EDITORIAL
SPVs in for Bumpy Ride!
T
he Smart Cities Mission, one of the pre-poll pledges of the BJP during the 2014 parliamentary elections, has been certainly given a definitive direction by the Narendra Modi Government in a span of two years. A pet project of Mr Modi, the 100 smart cities programme has been steered carefully and with dexterity so far by him and his team.
But after two rounds of Smart Cities Challenge contest, selecting as many as 31 cities to implement the project and having formed special purpose vehicles (SPVs) in some of these cities, the government is now faced with bitter-sweet ground realities. Some of the states have already voiced their concerns about meeting the high costs of building smart cities, while others rue lacking the basic infrastructure to serve as the smart city foundation. Besides, a section of experts have also expressed their reservations about the manner in which the SPVs are undermining the local self-government and other constitutional institutions. They fear that the way the SPVs are overtaking the local bodies in various cities, it may be just a matter of time when these age-old institutions get decimated. But then what should be the way forward for the roadmap to develop smarter cities, which promise to provide the citizens an enhanced quality of life and make governments serve them better? In such a situation marked by occasional optimism and skepticism, Elets Technomedia thought it prudent to organise the 10th edition of “Smart City Summit - New Delhi� on 29 July 2016. The Summit will bring together key stakeholders from the government and the industry that are playing a pivotal role in changing the urban landscape of the country through various smart city projects. The event, being held at Hotel Le Meridien in the national capital, will also see other smart city stakeholders, policymakers, decision-makers and thought leaders converging on to the platform to chalk out the future course of action through mutual sharing of experiences and deliberating on the best way forward. We look forward to your august presence on this occasion to enrich the debate through valuable inputs. Happy reading! SPVs in for Bumpy Ride!
RAVI GUPTA Ravi.Gupta@elets.in
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Port-LED Development
Opportunities for Infrastructure & Industrial Growth
OCTOBER
2016 ConferenCe expo AwArds Participation From: • • • • • • • • • • • • • • •
Ministry of Shipping, Government of India Ministry of Petroleum and Gas, Government of India Ministry of Commerce and Industry, Government of India Ministry of Earth Sciences, Government of India State Maritime Boards Major Ports of India Indian Ports Association (IPA) Foreign Direct Investors and Private Players in ports Financial Institutions, Investment & Merchant Bankers Special Economic Zone (SEZ) authorities State Railway and Roadways Department Heads of private companies/ operators in the port sector (Domestic/International) Shippers (exporters and importers) Logistics/Supply chain Technology Solution Providers
Key Themes: •
• •
• • • •
Unlocking the Growth Potential of Port led Development in India – Opportunities & Challenges. Maritime Clusters: Ease of Doing Business - Vision and Road Map Creating Integrated Logistics Corridors of Seamless Cargo Movement – Way Forward Building an Ecosystem of Smart cities around Ports Digital Transformation and Cloud Technology for Green & Smart Ports in India Port Security: Risks, Threats and Technologies for Physical and Data Security Exploring New Models of Financing Port Projects and EXIM trade in India
For Details Contact: Fahim Haq, +91-8860651632, fahim@elets.in HEAD OFFICE
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Elets Technomedia (P) Ltd., Stellar It Park, Office No. : 7A/7B, 5th Floor, Annexe Building,
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SMART CITY SUMMIT SPECIAL / COVER STORY
Smart Cities Mission
Moving Beyond the Rhetoric The central government may have raised the number of future smart cities from a 100 to 109, but it seems more like the numbers game than getting any closer to realisation of the ambitious project, which is close to Prime Minister Narendra Modi’s heart. Nirmal Anshu Ranjan of Elets News Network (ENN) goes beyond the obvious to spot the impediments on the way to creation of high-tech cities
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N
ot that people weren’t familiar with the term “Smart Cities” before the BJP pushed it as a pre-poll rhetoric ahead of the 2014 General Elections; but it certainly goes to the credit of the incumbent government, which has tenaciously driven the clichéd concept to the current stage. From announcement to create 100 smart cities to laying out a framework to give concrete shape to the Prime Minister’s pet project, the consistency and sincerity of the government’s efforts have reflected quite well. However, while the idea of living in a smart city may have fascinated millions of citizens in India in last two years, given the complexities involved in raising smart cities, for now it looks like a tough nut to crack. Since the idea of new-age high-tech cities cannot be bound by a five-year time-frame of a government, it can understandably take some time before reaching fruition. During the launch of Smart Cities Mission
COVER STORY \ SMART CITY SUMMIT SPECIAL
in June last year, Prime Minister Modi set a target of creating 100 Smart Cities by 2022 with an initial government investment of Rs 50,000 crore. But the reality is that the smart cities concept is still in early stages of evolution, mostly because over 60 per cent of the country’s 2025 vision of buildings and infrastructure are yet to take off on ground.
Revery versus Reality After getting selected in the category of smart cities and fast track cities, most of the cities sketched their development plans to smarten existing infrastructure through incremental improvements. But the ambitious scale of the Mission, both operationally and financially, have dawned on many cities as the concept became gradually clearer. Today, most of the Indian cities are beset with issues such as poor quality of air, water scarcity or flooding, traffic snarls and challenges related to municipal solid waste disposal, amongst many others. That being the reason, smart cities, which are all about overlaying the city’s infrastructure, water supply, sewage, waste collection, urban mobility and other services with ICT solutions, remain a far cry, at least at present. For the ambitious project to take off within a predictable time-frame, there has to be infrastructure, to start with. For urbanisation, the key areas of focus from a sustainability and livability perspective are energy, water, air, waste and urban transportation.
The Fund Crunch As the Smart City juggernaut moves towards its destination, one of the major stumbling blocks standing in the way remains shortage of adequate fund to meet the huge costs involved in developing high-tech cities. While some resource-rich states are capable enough to tide over the fund crisis, most of the states with cities selected following the Smart Cities Challenge look up to the central government to increase the latter’s share of funding. Recently, the Government of Himachal Pradesh urged the Centre to provide 90 per cent grant for the Dharamsala Smart City project. In other words, the State Government wants 90:10 cost-sharing pattern for the project, wherein the Union Government would contribute 90 per cent grant for the project. At present, the Union Government has proposed grant for the Smart City scheme under
the 50:50 pattern in which the states would contribute 50 per cent grant for the project, while the Union Government is supposed to pay the rest. Barely a week after the Himachal Pradesh Government seeking 90 per cent central funding, Tripura also raised a demand that the Centre go for 90:10 funding arrangement for all smart city projects in the northeastern states. Chief Minister of Tripura Manik Sarkar met Union Urban Development Minister M. Venkaiah Naidu to discuss the subject on the lines of Tripura being a feeble economy and accordingly asked for greater financial support.
So, the latest twist in the tale is how to meet the cost of building smart cities. Although public private partnerships (PPP) have been stressed upon to overcome the fund shortage, every state may not appear lucrative enough to private investors to pitch in with their stocks.
Local Institutions Undermined? Another major concern being voiced by various quarters is an apparent threat to the local self-governing bodies of a city and the structure of administrative system defined in the Constitution by the Smart Cities Mission’s initiatives. Members of two Pune-based citizen groups, who released a book on Smart Cities Mission recently, feel, “The Mission initiatives, like Special Purpose Vehicle (SPV), will give powers in private hands. The 72nd and 73rd amendments to the Constitution have given wider powers to the local self-governing bodies. The formation SPV for smart cities will encroach upon the rights of the local self-government.” The book, jointly released by the Mahatma Gandhi Vichar Manch and the People’s Union, deals with the legal and constitutional aspects of the Mission as well as its larger impact on democracy. So, all in all, it looks like before a smart city is developed and handed over to the rightful people, the proposition has to meet its share of hurdles. What is needed at the moment is an urgency to address the issue of funding, preparing a more practicable roadmap for developing such cities and generating awareness about the pluses and minuses of having a smart city. AUGUST 2016 / egov.eletsonline.com / egov
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SPECIAL INTERVIEW / ERDAL SABRI ERGEN
Many countries are in the process of raising smart cities and trying to learn from the experiences of other countries. Turkey is one such example, busy creating several smart cities, learning from the Indian experiences and also looking for opportunities to be part of the smart city projects in India through its globally-recognised construction companies. Excerpts from an interview of Erdal Sabri Ergen, Consul General, Turkey, with Poulami Chakraborty of Elets News Network (ENN)
Turkey Eyes India’s Smart City Projects
A
re you associated with India’s smart city projects?
Our construction companies are working closely in India on various projects, but for smart city projects as such, we are yet to foray into the sector. We believe that the smart city concept, which has been undertaken by the Govern-
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ment of India, is in keeping with the time and requires extraordinary plans to develop future cities. So, we are very excited to get involved in these projects.
How can Turkey be involved in the Government of India’s smart city projects? Out of the total 200 big construction compa-
nies listed globally, Turkey has 43 companies, which is a figure much bigger when compared to France, South Korea and China. These companies have expertise on any aspect that a smart city needs, like construction of roads, rehabilitation projects or any infrastructure that is essential for its development. Though we are not directly associated with any kind of smart city project in India, we are constantly trying to figure out and bring in new companies in this country which can gauge the prospects of Turkey getting involved in it. For example, we are part of the Metro 3 project (Mumbai) and we are expecting to finalise it as soon as possible. Thus, we are trying to get associated with various development projects in India.
Kindly take us through the status of smart city projects in Turkey. In this context, India is well ahead of us, as Turkey does not have an overall smart city concept. Many of the cities in Turkey have grown
ERDAL SABRI ERGEN \ SPECIAL INTERVIEW
organically; for example, Istanbul is a very big city and a city that faces the problem of rapid urbanization, as in India. In this regard, what has been done is to seek tailor-made solutions to sort out this problem and we have received tremendous support from the local government there. Much has been done towards making Istanbul a smart city to get over the current problems. To this extent, we have focused on the roads and infrastructure that are essential aspects for the sustenance of a smart city, besides using space intelligently; so that the quality of life of the population improves. For this, we take the population out of the crunch and try to provide them a lifestyle in the outer cities with best-in-class commutation facilities that enable them to travel easily even if they are based 100 km away from the proper city. Besides, we are also looking into implementation of IT for smart city development in our country. The Government of India has done a wonderful job by bringing in e-Governance to serve its citizens better. In our country too, we are trying to work out on this to facilitate the population with a hassle-free solution for all their government-related issues and provide them end-to-end digital solutions.
How is funding managed for smart city development in your country? Funding for smart cities projects in our country is done in various ways. We are the nodal point for facilitating the banking facilities to the concerned agencies, by helping them get loans more easily. For example, for housing there is a single government agency which is the key action holder for any decision-making in the mentioned sphere. Suppose there is a rehabilitation project, wherein this agency comes to determine the measures and actions to be taken, gets the entire required signature from the government nodal heads and then gets the fund required to fulfill the project maintaining optimum quality. They also associate with
The Government of India has done a wonderful job by bringing in e-Governance to serve its citizens better. In Turkey too, we are trying to work out on this aspect to facilitate the population with a hassle-free solution for all their government-related issues builders who will be involved in the construction of the project and then distribute the keys to the agencies who will then distribute it to their stakeholders. Then, they take the proceedings to the further level so as to finance the rest of the project from the government.
What, according to you, are the best practices for building a smart city? The best practices can be determined by proper planning and nature of population of a region and the technology that can be deployed for building a smart city. The combination of all these factors can bring in the best results for
developing the same. It is important to notice that once a decision has been taken, its implementation should be diligently taken care off. Smart governance and the will of the government of authority along with technology and proper planning play an important role in making a city smart. As an immediate action, it then makes a whole country smart.
What are the challenges you faced in India with regard to building a high-tech city? India being a highly democratic country, the procedure and proceedings here take a lot of time to process with slow government intervention and proceedings. For the construction industry, we have to take a lot of permits from the government authorities and it takes quite some time for us to procure the same. As an associated challenge to this, the changing specification for any project with government permits changes the cost of the project and the time needed for its completion.
AUGUST 2016 / egov.eletsonline.com / egov
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RUDSICO / DR B L JATAWAT
RUDSICO — The
Smart City Enabler Building a smart city entails implementing many initiatives by different agencies at various levels. The Rajasthan Urban Drinking Water Sewerage and Infrastructure Corporation Limited (RUDSICO) is one such nodal agency, which performs many such functions like giving financial assistance to urban local bodies, government agencies, non-government organisations, etc., says Dr B L Jatawat, Executive Director, RUDSICO, Government of Rajasthan, in an interview with Kartik Sharma of Elets News Network (ENN)
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DR B L JATAWAT \ RUDSICO
H
ow do you view the concept of smart city?
The word ‘smart’ itself refers to the smarter way of doing things by using latest and advance technologies. It entails applying these technologies in our regular delivery systems by creating and using smart solutions to the daily issues that occur to a citizen. This usage of smart technologies will not only benefit the people but will also rebuild the image of public administration facing challenges due to delays in service delivery and nontransparency of the system.
What role is RUDSICO playing in the smart city mission? RUDSICO is the nodal agency for smart cities. Almost all major initiatives in all Urban Local Bodies (ULBs) are being initialised by RUDSICO. In case of smart cities, we took the lead under the esteemed leadership of our Hon`ble Minister & Principal Secretary Local Self Government. In the process, we went through the history, culture and overall developmental aspects of the cities. In the first phase itself,
Please shed some light on the efforts being made to get Ajmer selected as one of the smart cities? At the outset, we reviewed our presentation which we had given during the first phase of smart cities selection. We analysed our weaknesses and things that should be added in the presentation so that the city gets selected in next round. Ajmer Municipal Corporation interacted with the citizens and took their views and suggestions and incorporated them in the presentation. It was almost 6 months drive of engaging citizens. From the population of 5 lakhs 42 thousand
SMART Raj is an online initiative which enables single window services to citizens on anytime, anywhere basis. It provides a single integrated view of all ULBs in the state and creates web portals for the access to ULB’s information and services two cities of Rajasthan – Jaipur and Udaipur – were selected among the top 20 smart cities of India. We have already formed Registered Companies and Special Purpose Vehicles (SPVs) for these cities. We have also hired project management consultants (PMCs) and have identified some works to be implemented. The last date for submitting the proposals for Ajmer and Kota was 30th June 2016, and we have submitted the proposals for both the cities in time. Now, we are hoping that Ajmer and Kota will also be selected soon as the cities to be developed as smart cities under the government’s smart city mission.
people, almost 2 lakhs 26 thousand people were connected by the municipal corporation through the App and other means of communication. Based on the views and suggestions of citizens, we created the theme of our proposal. Now, we are very hopeful that the Ajmer will be selected as a smart city in next round.
What is the role of RUDSICO via-a-vis Atal Mission for Rejuvenation and Urban Transformation (AMRUT)? Rajasthan was the first state in the country to submit State Annual Action Plan under Atal
Mission for Rejuvenation and Urban Transformation (AMRUT). RUDSICO is the nodal agency for AMRUT scheme. In Rajasthan, we are having 29 AMRUT cities where we have taken up a lot of key work. Though, there are five major components in the AMRUT scheme but main focus is on Drinking water and Sewerage, development of green spaces and drainage are other important areas in which we are working under the AMRUT scheme. We have appointed PDMC at the state level which is working from this office of RUDSICO. Through PDMC, we are doing all the works in the AMRUT cities. One of the important project under AMRUT is SMART Raj under which online facilities to the citizens, shall be provided soon. Sanitation and solid waste management are two major challenges that every municipal body is facing. The Rajasthan government has moved in the direction to collect the garbage from the household i.e. door-to-door garbage collection and automatization setting up of waste to energy plant. .
What is SMART Raj and what are its objectives? SMART Raj is an online initiative which enables single-window services to citizens on anytime, anywhere basis. It provides a single integrated view of all ULBs in the state and creates web portals for access to ULB’s information and services. The government staff is also being trained to run these operations and manage assets independently. There will be operation and maintenance of the application and handholding for a period of two years with a provision for further extension. SMART Raj will further bring transparency and accountability in the functioning of ULB and quick re-dressal of grievances.
AUGUST 2016 / egov.eletsonline.com / egov
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SMART CITY SUMMIT SPECIAL / WARANGAL
Warangal—a historically, culturally and intellectually significant city of Telangana—is all set to emerge as a counter-magnet city to the state capital — Hyderabad. Following selection under the ambitious “Smart Cities Mission” of the Centre, the State Government’s plan for its secondbiggest city has gained impetus, shares Sarfaraz Ahmed, Commissioner of the Greater Warangal Municipal Corporation, in a conversation with Sudheer Goutham of Elets News Network (ENN)
Warangal to be
Counter-Magnet of Hyderabad
W
arangal has been shortlisted for the Centre’s Smart Cities Mission. What significance does it hold for Telangana’s second-biggest city? Warangal has been one of the two headquarters for the erstwhile Hyderabad state. Aurangabad being another. It was already functioning as a second capital for about 400 years and before Nizams, Kakatiyas ruled the Warangal. Culturally, it becomes significant for the state of Telangana. Intellectually, it served as the backbone of Telangana movement, as most of the intellectuals linked with were of Warangal origin. Majority of the intellectual argument for Telangana movement occurred here.
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WARANGAL \ SMART CITY SUMMIT SPECIAL
If we look at the entire Telangana with Hyderabad in exclusion, Warangal city has medical college, an education university and prestigious National Institute of Technology. Outside Hyderabad, the first super specialty hospital is coming up in Warangal. Also, after Hyderabad, it is the second biggest city of the state while other cities here are one third of it. All this bespeaks it cultural, historical and intellectual significance.
ing `48 crore; and other projects include rain water harvesting, solar panels, development of open spaces etc. costing `98 crore are part of the smart solutions.
What is the proposed ORR and development strategy adopted by the state government to give socio-economic boost to Warangal?
The state government intends to develop Warangal into a vibrant regional economic hub. Can you shed some light on the plans underway and work done in this regard?
What area-based development plans have been decided as part of the Smart City project for the city?
Industrially, Warangal will be developed as a counter magnet to Hyderabad in a twin city model like Pune, a counter magnet city reference to Bombay. Mysore is counter magnet to Bangalore. State government also has development approach plan for Warangal like adapted for suburbs of Delhi including Noida, Gurgaon, Faridabad. In this perspective, the plans which are already afoot are a textile park, set to come up in 2000-3000 acers. Even in the Nizam period there was a major textile mill ‘Azam Jahi Mills’ here and
The Outer Ring Road (ORR) was planned keeping in view growth and needs of the tri-cities of the district including Warangal-Hanamkonda-Kazipet and adjacent 144 villages. The work for the ORR would commence soon by the state government. The 73-km ORR around the Warangal city will have 100 to 150-feet radial roads. As part of the proposal of Kakatiya Urban Development Authority (KUDA), multi-level bridges at five junctions on the ring road and to widen the existing roads NIT to Arepally, Public Gardens to Hasanparthy, Rampur to Hanamkonda Chowrastha, Pochamma Maidan to Dharmaram and others to 150 feet to meet the future needs, are planned. Further, under programme ‘Plan our Waran-
Area-based projects have focus on development of Badrakali Bund. And, the adjoining hillocks areas put together are spread over an area of 1,200 acres and situated in the center of the town. I doubt if other cities or towns can brag of such a huge space for lake in heart of the town. The strategy is to develop lakefront into a public space. Further, it will have extended business space. As part of the SPV-funded projects: HRIDAY Components at a cost `45 crore; solid waste management, storm water drain, water supply and sewerage projects costing `229 crore; power and renewable energy projects costing `232 crore; retrofitting of roads in retrofitting area costing `572 crore; affordable housing for poor costing `100 crore; development of infrastructure facilities at land pool area costing `124 crore. Under the PPP mode: redevelopment of TSRTC Bus Stand and Depot, costing `620 crore; parking and commercial development projects costing `375 crore. Since Warangal is also eligible for central schemes like AMRUT, it has adequate scope of funding for infrastructure development.
Can you share about the pancity components and smart e-governance solutions that would come up as part of the smart development plan? As part of the pan-city components - Intelligent Transportation System along Warangal Life Line Corridor and smart solution for e-governance, costing `238 crore is planned. As part of the pan city solution, we wanted to converge all the government utility services in single platform and citizens can avail them through a common service card. Moreover, IT-enabled smart infrastructure smart cost-
Industrially, Warangal will be developed as a counter-magnet to Hyderabad in a twin city model like Pune, a counter-magnet city reference to Mumbai handlooms and weaving were the major occupation in Warangal. However, over the period it slowly came down. The place used to be the biggest market for cotton purchase. Now, the state government wants to revive that glory. Due to major railway junction in Warangal and possibility of airport being set up, textile cluster appears to hold good potential. A four-lane 99-km Yadgiri-Warangal section of National Highway will be in making that connects Warangal and Hyderabad. The development of the stretch will expedite improvement of infrastructure and will also reduce the time and cost of travel for traffic, particularly heavy traffic, plying on the Yadgiri-Warangal sector. It is looked up as a move to uplift the region’s socio-economic condition in the state and it would also increase employment potential. Further, Outer Ring Road has been planned for the city to connect key areas in the districts.
gal’, the chief minister intends to establish a well-designed vegetable, fruit, meat and fish markets, housing for the slums dwellers, playgrounds, public spaces and plantation to meet the needs of a growing population.
Is Telangana Government keen on enhancing tourist appeal of Warangal? The Tourism Department is keen to boost the heritage and spiritual tourism circuits in Warangal. Narasimhaswamy temple at Yadagirigutta, Jain temple at Kolanupaka, and the Thousand Pillar temple and Bhadrakali temple at Warangal are part of the spiritual tourism circuit along the Kolanupaka, Palakurthi, Bhadrakali and Padmakshi temples in the district. The restoration work of the Natya Mandapam (dance hall) at Thousand Pillars temple, commenced six years ago, is still underway. AUGUST 2016 / egov.eletsonline.com / egov
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SMART CITY SUMMIT SPECIAL / LUCKNOW
Uday Raj Singh Commissioner, Lucknow Municipal Corporation
P K Srivastava Additional Commissioner, Lucknow Municipal Corporation
‘City of Nawabs’ Gears
Up to Go ‘Smart’ Lucknow emerged first in the fast-track round of smart cities challenge and we wish to leverage its culture and heritage by investing in inclusive and transformative solutions that enhance quality of life of its people, say Commissioner Uday Raj Singh and Additional Commissioner P K Srivastava of Lucknow Municipal Corporation (LMC) in conversation with Arpit Gupta of Elets News Network (ENN) 16
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LUCKNOW \ SMART CITY SUMMIT SPECIAL
W
hat is the progress of Smart City plan of Lucknow Municipal
Corporation?
We are in process of constituting Special Purpose Vehicle (SPV) for executing smart city plan. The state government has approved its structure. Now, we are holding talks with the Lucknow Development Authority (LDA) to get a separate building allotted to make an independent office for smart city. A Smart City requires delivering smart services to its citizen. Due to age-old infrastructure, urban transport or urban mobility is a major challenge in Lucknow. With the help of state traffic department, we are working on finding smart solutions. These solutions will be implemented through convergence, which involves equal contribution of city bus transport, traffic police department and Smart City.
We have plans to install CCTV cameras to keep a vigil at bus shelters. We will later provide real time information about city buses to passengers at bus stops through GPS. Under the chairmanship of our Commissioner, a meeting has already been held with all concerned stakeholders. We are preparing a city-level portal which will be a tool of communication between government-to-government, governmentto-citizen and citizen-to-government. After integration of information, the portal will also have other facilities such as grievance redressal and payment of various taxes and fees at one platform.
Do you have a separate development plans for Old and New Lucknow? In area-based development, we will undertake preservation of Qaiserbagh heritage area. There are two types of heritage areas in Lucknow -- old Lucknow and the other heritage area. Most of the heritage area in Qaiserbagh is under jurisdiction of either ASI or the State Archaeological Department. All features of Smart City have to be incorporated in Qaiserbagh, an over 813-acre area. We
will focus on conserving the heritage buildings and increase the usage of open spaces. The vacant spaces may be utilised for trees and concerned shop owners and respective houses may be given moral responsibility for the upkeep of the saplings. In area-based development, we have to work on infrastructure, besides the smart solutions. We will be responsible for drainage system, sewerage system, water supply, utility duct, footpath, parking, solar panel at the rooftops and water recycling among other things. Smart solution and smart infrastructure will give a facelift to the outlook of Qaiserbagh area which will be made an example for the remaining areas in the city. Later, it can be replicated in other parts of the city.
What major challenges are you facing to execute the Smart City plan? Of the various challenges, the biggest one
priority, we will proceed for next step. We are going to conduct an area-based survey to get a clear picture of the city and will create a base map to understand problem areas. Before implementing our plan, we will check the placement of transformers, apt location for laying PNG pipelines etc so that it doesn’t cause hurdle for other departments.
What role do you see of technology and solution providers? The ICT plays a vital role in building Smart City. We have also adopted modern technology to offer better citizen-centric services. City portal is a part of eGovernance. Real time information of bus for commuters will become possible through Information Technology. Besides, rooftop solar panel, underground duct etc. needs non-IT technology. Digital technology will be used for providing solution to city problems. We have signed a MoU with the European
We have plans to install CCTV cameras to keep a vigil at bus shelters. We will later provide real time information about city buses to passengers at bus stops through GPS is encroachment. The core of the city is left with barely any space. Thus, unruly vendors and illegal parking lots have mushroomed on roads and streets over the years. The encroachment needs to be removed. Concerned police station may be given responsibility to ensure free passages. To mitigate parking problem, we have a provision for multi-level parking. Adequate amount of land has to be acquired. We are in talks with RWAs, citizens, corporators and all stakeholders to resolve the challenges. Traffic snarls is another major problem. We will have smart urban transport in place for the citizens. Improved frequency of public transport vehicles, easy access to transport, smaller vehicles causing lesser congestion, easy travel and quick public information system are the pillars of smart transport for Smart City. Aligned with the concept of Smart City which keeps citizen consultation on a top
Business and Technology Centre (EBTC) for smart development of Lucknow. The EBTC will support in promoting European clean technologies in the state capital. The EBTC experts have the capacity to help in providing smart city solutions, innovative ideas and programmes for developing Lucknow as smart city.
What plans do you have in store to meet required funds? The Smart City fund is limited to Rs 1,000 crore, which includes 500 crore of Municipal Corporation. So, both type of development works will be carried out through convergence. Partial contribution of money will be done from Smart City fund while the remaining expenses will be incurred through government schemes like Swachh Bharat, and solid waste management funds of Municipal Corporation.
AUGUST 2016 / egov.eletsonline.com / egov
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INITIATIVE / BHUBANESWAR
Bhubaneswar Crafts
Smarter Tomorrow Bhubaneswar city authorities are leaving no stone unturned to ensure a smart future for its denizens. Among some of its visionary plans are initiatives of the Bhubaneswar Urban Knowledge Centre (BUKC) and the Child-friendly Smart City Centre. Namita Panda of Elets News Network (ENN) has more
H
aving emerged as number one city in the Smart Cities Challenge, the Odisha capital is looking at strengthening its civic infrastructure for better growth. To identify the capacity gaps and structural constraints existing in the city’s primary agencies — Bhubaneswar Development Authority (BDA), Bhubaneswar Municipal Corporation (BMC), Bhubaneswar Puri Transport Services Limited (BPTSL) and Bhubaneswar Smart City Limited (BSCL) — and fulfil the mandate of ‘Build Basics’, a
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strategic pillar of the Smart City proposal, BDA is gearing up to set up Bhubaneswar Urban Knowledge Centre (BUKC). To turn Bhubaneswar into the most vibrant and citizen-friendly city on the East Coast, the BDA officials said a systematic approach is being envisioned for continuous and sustained building of internal capabilities for BDA and BMC. “For successful implementation of the vision we are adopting a long-term process of nurturing a sustained, high-quality and cutting-edge knowledge and expertise in the pertinent fields to support the process,” said a senior BDA official. Project
BUKC — Bhubaneswar Urban Knowledge Centre — is therefore envisioned as a centre, which will be located within BDA premises. It will provide sustained knowledge support, continuous organisational development and capacity building inputs to all city agencies in the first year. Over the two years, BUKC will act as a resource centre providing assistance in various aspects of urban management to other cities of Odisha, the official added. BUKC is being planned to be built with a selffinancing setup through an Urban Knowledge Fund that draws financing resource from grants through foundations, central government agen-
BHUBANESWAR \ INITIATIVE
cies, and resource sharing with other cities on an as-needed basis to support its operations. It will also get support from the National Institute of Urban Affairs and the Bernard van Leer Foundation. Through the BUKC, some of the five major goals under Build Basics enlisted by BDA will be fulfilled. The five goals are — (a) Leverage regulatory framework for developing multiple tools for land assemblage like Land Pooling Schemes and Transferable Development Rights; (b) Establish Bhubaneswar Centre for Policy, Planning and Research to address institutional capacity constraints; (c) Leverage tools of open data and new technologies to make government more efficient, effective and transparent; (d) Promote and support engagement of citizens at all levels through Citizens’ Connect Initiative; and (e) Collaborate with citizen volunteers for instilling a strong sense of belongingness and active engagement in community life. Project BUKC will ensure legal systems strengthening and capacity building efforts to address capacity gaps in BDA and BMC through organisational restructuring. The two bodies will implement various other steps to fulfill the other goals. These steps include Citizen’s Connect Initiative, I Support My City - Volunteer Program, Town Centre Online - Online Services and Dashboard, and One Map Data Visualisation through Thematic Mapping. Sources said BDA will soon engage a consultant for obtaining Programme Management support services for setting up and operating BUKC for three years. BUKC will be situated in the BDA building as an in-house knowledge resource centre to provide expertise in various domains like: (a) Integrated Master Planning to provide a coordinated approach of city building by bringing together the disciplines related to spatial, environmental and socio-economic planning. (b) Transportation Planning including seamless transportation, land development and infrastructure planning with special emphasis on designing ‘Complete Streets’. (c) Urban Design & Placemaking building upon the city’s rich heritage, cultural resources, and tourism potential. (d) Smart Cities and Systems Integration through innovative use of technology as a tool to bring urban planning and development to empower citizens in the city’s decisionmaking process including data visualization through thematic mapping and GIS.
Project BUKC — Bhubaneswar Urban Knowledge Centre — is envisioned as a centre that would provide sustained knowledge support, continuous organisational development and capacity building inputs to all city agencies (e) Communications, Capacity Building & Knowledge Management to impart appropriately devised training to planners, municipal officials, staff and citizens that will ultimately help build local capacities and develop effective communication tools to connect with city residents, visitors and investors. f) It will serve the dual purpose of consti-
tuting the first nucleus of an emerging knowledge-based city, as well as a technical resource centre. (g) BUKC will act as a place for exchange of experiences and communication at the national and international levels with urban researchers, civic administrators, city stakeholders, citizen volunteers and NGOs. (h) Networking with other cities and institutions in India and abroad is another component of BUKC’s research activity. (i) Once the BUKC programme matures after the first year, it is envisioned to offer knowledge support to other Odisha cities
interested in promoting sustainable growth and creating livable urban areas as part of its self-financing strategy. (j) BUKC will offer facilities for ongoing training programmes for city staff and citizens on urban management with documentation on subjects related to heritage management, sustainable transportation, green mobility, citizen participation, city branding, low carbon development, diffusion of appropriate technologies, and strengthening institutional relationships. (k) To ensure capacity building at the larger community level, BUKC will also undertake activities of dissemination through lecture series, conferences, workshops, exhibitions and publications.
Building a Child-Friendly Smart City Bhubaneswar has embarked on a journey to become one of the first cities in India to establish a Child-Friendly Smart City (CFSC) Centre. The centre is envisioned to supplement the capacities of the city agencies and function as an urban planning and design support unit, focusing on outcomes related to children in particular and society in general.
The centre will promote a knowledge-driven, advanced and effective urban management framework that would include children's participation and their perspective in the planning and management of the city. It will provide a vital interface with the CFSC Hub at New Delhi and will specifically focus on planning support for spatial neighbourhood planning and zonal development plans, playground and parks, positioning of important services and infrastructure like schools, public transport and traffic and safety. The CFSC Centre can contribute to the broader capacity building of department officials and staff in BDA, BMC, BSCL and other local bodies and agencies in Odisha. AUGUST 2016 / egov.eletsonline.com / egov
19
SMART CITY SUMMIT SPECIAL / SMART TRANSPORT
Tech Cap on Graft in
UP Transport Dept ICT-enabled services by the Uttar Pradesh Transport Department have drastically reduced human interface in the RTO offices. Today, 42 per cent of the department’s revenue is generated online, says K Ravindra Naik, Transport Commissioner, Uttar Pradesh Government, in an interview with Arpit Gupta of Elets News Network (ENN)
P
lease share an overview of eGovernance initiatives by the Uttar Pradesh Transport Department (UPTD). With the digital and technological transformation of the department, corruption isn’t possible be it any stage. Today, all 77 transport offices in the State are fully computerised and being run on ‘VAHAN’ and ‘SARATHI’ software applications developed by NIC. VAHAN deals with vehicles-related activities like registration, fitness, taxation, permit and enforcement. SARATHI deals with Licence-related activities like granting learning licence, driving licence and International Driving Permit (IDP). Other tech-driven services of the Department include:
Initiatives in Driving Licences Smart Card Driving Licence (SCDL) Project was started in January 2013 and in six months it was implemented in all RTO/ARTO offices. For Smart Cards, biometrics capturing has been made mandatory, requiring physical presence of applicants at the RTO/ARTO offices. We have issued a total 75 lakhs (approx) Smart Card Driving Licences till June 2016. It leaves zero possibility of duplication or fake issuance of driving licences (DL) and helps create computerised database of DL
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SMART TRANSPORT \ SMART CITY SUMMIT SPECIAL
holders which can easily retrieve DL details of any DL holders.
Online submission of DL / LL Application We started online submission of DL / LL application in 18 Divisional HQs’ districts till March 2015. Applicants can submit new LL or new DL application and pay fees online. A particular time-slot of choice can be booked for biometrics and LL/DL test, conducted in the concerned RTO/ARTO offices. Computerised Learner License Test has been started in RTO Lucknow, Agra, Varanasi and Bareilly. It will soon begin in Meerut and Kanpur. Since June 1, 2015 applications for Learning License (LL) and payment of fees in Lucknow RTO and Mahanagar ARTO offices are being accepted as online submission only. Applicants take LL test on computer. There are 15 random questions from software. Candidate has to correct nine questions at the minimum. Questions include topics including traffic signs, signals, rules of road regulations, precautions needed while driving, driver’s duties during road accidents and documents need while driving. Result is declared on computer as test ends.
What steps have been taken to facilitate Vehicles’ Registration process? We have introduced Dealer Point Registration System that enables vehicle dealers selling new private vehicles to complete initial registration documentation and pay due taxes / fees directly into the government treasury online. Feeding vehicle, owner, and online payment of Road Tax/ fee related data is done at Dealer Point. Only approval and issuance of RC happen at transport office. RCs are delivered to people through dealers. Till June 2016, a total of 1,889 dealers were enrolled and about 19.5 lakh vehicles were registered and `1,630 crore revenue was deposited online. Online Booking of VIP registration number scheme was started in May 2014. No manual interface in booking of these numbers is required. Till June 2016, approx. 58,540 numbers have been booked online.
How did the Transport Department achieve success in tax collection? Online Multi-option Vehicle Tax Payment System provides commercial vehicle owners, registered in UP, to pay taxes online. The pay-
ment modes include SBI internet banking, and ATM cum Debit / Credit cards of all leading banks. Tax / penalty calculation is done by software, without human intervention, immediately generating receipt. Commercial vehicles of other states entering UP for a limited time period are paying their taxes online. Tax collected from commercial
major cities. Chief Minister Akhilesh Yadav inaugurated it in Lucknow in 2013. Presently, 551 radio taxis of nine agencies are plying in Lucknow.10 vehicles have started plying in Varanasi, 21 in Agra, 20 in Kanpur, 10 in Allahabad and 10 in Moradabad. A panic button installed in all radio taxis allows women passengers to seek help in emergency. It helps trace location of taxi and the driver and sends to nearest police station. Steps are on to provide the facility also in other target cities.
So, what is next in the offing from the UP Transport Department? Uttar Pradesh Transport Department will fully adopt web-enabled ‘VAHAN 4.0’ software – a common, centralised, web-based platform for all RTOs across all states, facilitating availing many vehicle related services online, minimizing their visits to the RTO offices. In Uttar Pradesh, pilot runs started in Barabanki in Januray 2016 and from July this system
A panic button installed in all radio taxis, operating under the Radio Taxi Scheme, allows women passengers to seek help in an emergency situation. It helps trace location of taxi and the driver and sends it to nearest police station vehicles coming in the vicinity of Uttar Pradesh from other states is `4,96,13,306.
UP is the first state, offering 24x7 Transport Helpline. What is the rate of complaint disposal? Our Transport Helpline has two components, (1) Toll free Number 1800-1800-151 functions 24x7 to answer citizens’ queries and register complaints. The www.uptransporthelpline.org is for citizens to know complaint’s status, and for department officers to enter their redressal reports and monitor efficient complaint disposal. Till June 2016, 98 percent of the 16,018 complaints registered were resolved.
In which cities the Radio Taxi Scheme has been implemented? Operation of Radio Taxis was launched in 13
was made functional in RTO Lucknow. NIC Hyderabad is working on it. We will also launch Mobile App based e-challan system, developed by NIC, Delhi, to provide automatic location logging through GPS. Mobile App will fetch vehicle/driver details from Vahan-Sarathi database by entering DL and RC. Pilot run have started in Lucknow and Noida. We are also planning to install CCTV Cameras in RTO/ARTO offices. Installation of CCTV cameras / emergency button / GPRS in all public service vehicles will be done. Installation of speed governors in all commercial vehicles registered in UP and implementation of High Security Registration Plates scheme and Smart Card Registration Certificates will be done. We will install fare meters in all Auto and Taxis. Modernisation of transport offices is to be done in phases. AUGUST 2016 / egov.eletsonline.com / egov
21
CORPORATE / SUDHIR AGGARWAL
Solutions to Empower
Digital India
In the Digital India age, delivering citizen services electronically is of paramount importance. To ensure this, companies such as Thomson Reuters provide automated tax, land administration, legal solutions and collaborate with the government at different levels. Speaking on the same lines, Sudhir Aggarwal, Head-Government Relations, Thomson Reuters, gives an overview about their unique offerings in an interview with Souvik Goswami of Elets News Network (ENN)
T
he Government of India has launched the ambitious Digital India and Smart City programmes. In this context, how can Thomson Reuters collaborate with the government?
Digital India is an umbrella programme to transform India into a digitally empowered society and knowledge economy by ensuring all government services are available to citizens electronically. The key objective of Digital India drive is to enhance transparency, efficiency and to facilitate revolutionary reforms in an evolutionary manner to curb corruption, and bring about other natural benefits of technology to all its stakeholders. For all practical purposes, any and every e-Governance programme in India at the Centre and state-level shall be under the purview of Digital India programme. Smart cities programme is another big reform mission by the government with a focus on building resources and capacity in cities across the country. Primarily, smart cities programme focuses on fundamentals of the cities with the vision of building next-generation livable cities. Thomson Reuters is well placed to collaborate and engage with the government at the Centre, state and city levels to provide knowledge-rich and globally proven solutions by contextualising in the Indian context. We help governments
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SUDHIR AGGARWAL \ CORPORATE
deliver services more efficiently and promote smart government initiatives. We are uniquely positioned with niche solutions that can be deployed quickly and with ease. Most of the Thomson Reuters solutions are COTS (Commercially Off-the-shelf) based. We deliver sustainable, automated tax and land administration solutions integrating information that exist across government agencies. This integration eliminates problems associated with redundant data, increases accuracy by reducing manual entry errors, streamline workflow processes and efficiently utilise tight budgets. For smart cities, this results in improved service delivery and provides policy and decision makers, businesses and citizens with more timely access to information, thereby enhancing transparency and increased public confidence.
What unique solutions is your organisation offering in this context? Thomson Reuters has been a valued partner to government across the globe: l Our financial and risk portfolio provide transparency into markets and illuminate economic and social development patterns; l Our legal portfolio support rule of law and also the law enforcement and legal communities; l Our tax teams work with governments to equitably generate revenues to support their people and communities; l The Thomson Reuters Foundations ties our assets together to bring about social change and progress – everything from connecting law firms with NGOs, to advancing gender rights, and exposing child slavery. One of the key focus areas under both the Digital India and Smart City programmes is about managing the most precious natural resource, i.e. land. Increasing taxes on land and property is easy, but not the answer. It is the valuation of land, in line with international standards that is among the most critical aspects. Globally, countries, states and cities have optimised the use of land with maximisation of revenues by deploying Thomson Reuters’ offerings. Our product, Thomson Reuters Aumentum, simplifies the revenue management lifecycle for governments around the world. Our unique combination of technology enhanced by deep experience enables governments to optimize
revenue generation, support sustainable growth and improve services to the public. Some of the Aumentum applications include tax, recorder, valuation, cadastre, registry, e-Government, OpenTitle, etc. Technology for Justice is another very critical element in electronic delivery of services under eKranti pillar. Thomson Reuters C-Track Court Case Management System integrates e-filing, case management, public access solutions with other court applications. Westlaw, our online legal research services is among many other solutions to support judiciary reforms and bring about transformation.
In India, one of the critical success factors of ease of doing business is to deal with corruption, black money and other related aspects. Thomson Reuters World-Check risk intel-
efits to its stakeholders. In GST regime, primary focus would be on “Determination of Tax” and “Compliance with the GST requirements”. Both are easier said than done as the government would like to simplify the taxation on various products and services in an evolutionary manner and bring all its stakeholders onboard. Thomson Reuters’ ONESOURCE is best suited to deliver best-of-breed globally proven solution through ecosystem. The skill development programme focuses on removal of disconnect between demand and supply of skilled manpower. The programme aims at providing training and skill development to youth by building vocational and technical training framework. Thomson Reuters Westlaw, Eikon, Eikon App Studio, Elektron and many other solutions and platforms are uniquely positioned to support the skill development programme. We will be engaging strategically with central and state governments and related agencies including academia. Your vision for India’s growth story and Thomson Reuters’ collaboration with the government to take the country forward…
ligence has served the KYC screening needs of the world’s largest banks and financial institutions, corporates, law enforcement and government and intelligence agencies. By simplifying day-to-day customer on-boarding and monitoring decisions and by enabling regulatory compliance for Anti-Money Laundering (AML)/ Countering the Financing of Terrorism (CFT) legislation, World-Check helps avoid damage to brand and reputation. GST, the single-biggest tax reform ever since Independence, will be a significant and welcome step to simplify the tax regime, boost tax revenues and will bring about all-round ben-
This is an opportune time for us to engage with the government. This government is working on certain unique programmes where there’s synergy with our unique offerings. Our solutions are based on extensive and exhaustive research through dedicated research teams, with the ability to integrate with local assets through managed services. We are engaging with the policy makers, endusers, academia, regulators and other e-Governance ecosystem players, including industry partners, to deliver global solutions in local context through integration of data, knowledge, expertise and experience.
The government is also focusing on skill development, making India a manufacturing hub, ease of doing business, etc. How can Thomson Reuters contribute to these?
AUGUST 2016 / egov.eletsonline.com / egov
23
eGOVERNANCE / UTTAR PRADESH
Governance in UP Under Tech-led
Transformation
The Government of Uttar Pradesh is making all-out efforts to bring about a revolution in the field of governance so as to serve its people better. G S Naveen Kumar, Special Secretary to Uttar Pradesh Chief Minister Akhilesh Yadav, in an interview with Arpit Gupta of Elets News Network (ENN), shares the vision of the State Government
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UTTAR PRADESH \ eGOVERNANCE
T
he Government of Uttar Pradesh has taken several e-Governance and m-Governance initiatives. Please share the landmark achievements of the State. The government strongly believes its efficiency and higher degree of transparency in a timebound manner can be achieved only through e-Governance and electronic delivery of services. Our new UP IT & Start-UP Policy 2016 focuses upon provision of providing e-Services for public through internet and Common Service Delivery outlets such as Jan Seva Kendra, Lokvani, e-Suvidha etc. to provide seamless service to people of the state. Presently, 57 government services of 14 departments are being delivered electronically and over 300 government services have been identified to be delivered electronically very shortly. Uttar Pradesh is among top five leading states with respect to e-transactions in the country. Continuous efforts are being made to minimise the physical interface between citizens and government offices by enabling government service delivery at the doorstep of common man with the help of ICT and mobile. To ensure this, 33,000 Lokvani, CSC and eSuvidha Centres have been started in the State. A ISO20000 and IS27001-certified stateof-the-art Data Centre (SDC) is operational to provide application/data hosting facility for various departments of the Government of UP. The State is providing seamless internet connectivity to all the State Departments, districts, tehsil and block offices through UPSWAN. Now, it is being extended up to panchayat level under BharatNet. Besides, we have undertaken e-Scholarship, Government Departments are being made paperless, e-Procurement system, Integrated Grievance Redressal System (IGRS-http://jansunwai.up.nic.in) is operational to achieve good governance using latest technology, Integrated Social Pension Portal (http://sspy-up.gov.in), upnews360 (http://upnews360.in), shashanadesh portal (http://shasanadesh.up.nic.in) and the 1090 Women Power Line. Considering the prospects of m-Governance, the State Government has promoted its services through apps. As a result, mobile applications
The New IT & Startup Policy 2016 has been released to help technology-led startups. It also aims to tap the potential and incentivise the IT sector by targeting all categories such as Startups, MSMEs and large IT Players such as m-Sehat (strengthening the frontline health workers minimize mother-infant mortality rate), m-Swasthya (accelerate the reduction of maternal, neonatal, and child mortality), UP One etc have been developed and are operational. As part of capacity building, the government has initiated the process of creation of Virtual IT.
How the State’s new IT and Startup policies are wooing investors to set up units here? With a high level of technological advancement and infrastructure to support development and promotion of IT & IT-enabled services, the State has the capacity to become a market leader for IT, software, Electronics hardware and BPO industry. The New IT & Startup Policy 2016 has been released to help technology led start-ups. It also aims to tap the potential and incentivize IT Sector by targeting all categories such as Startups, MSME and large IT Players. Various financial incentives such as 100% reimbursement of the total EPF amount, 100%
Reimbursement of the cost on successfully securing certifications, 5% interest subsidy, land Rebate of 25% to IT/ITeS units on purchase of land from state Agencies, exemption on Electricity duty etc. There has been special incentives for MSME IT/ITeS units with 25% reimbursement on lease /rental charges, 25% rebate in electricity bill. In the startup space, Uttar Pradesh government shall establish an initial Corpus (Seed fund) of `100 crore to promote Incubators and mobilize startups in the state of Uttar Pradesh. UP has already positioned itself as one of the leading IT/ITeS investment destination in India.
What is the vision of Chief Minister Akhilesh Yadav to improve IT & Electronics sector, particularly to create more jobs for youth? State is focusing on creation of Infrastructure like IT Cities, IT Parks, Start ups which shall be helpful in generation of jobs in huge number. IT city Lucknow based, on walk to work concept,
AUGUST 2016 / egov.eletsonline.com / egov
25
eGOVERNANCE / UTTAR PRADESH
envisages an initial investment of INR 1500 crores will generate 25,000 direct & 50,000 indirect jobs. Electronic System Design and Manufacturing (ESDM) is one of the fastest growing sectors in India. This sector is expected to grow to $ 400 Billion by 2020. State has a vision to promote and develop the Electronics Manufacturing Industry and take it to the level where UP is treated as a globally competitive and industry friendly Electronics Design and Manufacturing destination, and contribute towards the overall economy of the State and the Nation”. UP is establishing three Electronic Manufacturing Clusters investments to the tune of $1 billion in the ESDM (Electronics System Design and Manufacturing) sector within 2-3 years with the goal of scaling up of Electronics Manufacturing Clusters and establishing UP as one of the most preferred destination for ESDM companies. Since IT/ITeS and Electronic Manufacturing Industry is being supported by its allied indus-
tries such as engineering services, R&D, Metal/ chemical industry, Embedded system design, Telecom, Hospitality, Logistic & Transportation, infrastructure developer, education many others hence direct & indirect jobs shall be generated in these sectors also. Laptops scheme was launched and over 15 Lakh Laptops were distributed to the meritorious and financially week students. Our aim is that the youths are provided skill training. Uttar Pradesh Skill Development Mission (UPSDM) is implementing the first of its kind integrated skill development training program for people, aged between 14 to 35 years, across 75 districts of Uttar Pradesh. UPSDM has made a target to provide skill development train-
26 egov / egov.eletsonline.com / AUGUST 2016
ing to over 2.3 million youth over the three years (i.e. up to Year 2017) and to provide these youths gainful employment in their sector of training. Also, U.P. has a the privilege of IIT Kanpur, IT BHU, IIIT Allahabad, IIM Lucknow and more than 700 engineering colleges. Country’s First State Government Run Start up Concept based Information Technology Incubation Centre – IT UPVAN has been established in Lucknow and Ghaziabad with +200 seats. Under e-SETU programme, leading Companies/Business Houses are providing free of cost training in Tier-II & Tier-III cities of the state starting with Kannauj, Agra, Lucknow & Gorakhpur. State is desirous to create an enabling environment for youth so that they have options to work in U.P. for U.P.
Can you share major IT projects which are currently in progress in the State? A 100-acre IT city is being developed in Luc-
know to pave the way for a robust IT infrastructure not only confined to Noida but in the interiors of the State. It is being developed on ‘Walk to Work’ model which will be equipped with residential and hostel facility. This project with an initial investment of approx. $225 million shall be instrumental in bringing about direct employment of about 25,000 jobs and expected indirect employment of twice of direct employment. To target the IT Infrastructure in Tier II & Tier III cities in the state, the state government has directed all development authorities to build IT Parks in the respective cities The other sector the government is focused on is the Electronic Manufacturing sector.
Foreseeing the tremendous domestic and international demand in electronics, semiconductor and manufacturing industry and play its role in reducing the import bill along with whole of India, GoUP has come up with a unique Electronics Manufacturing Policy 2014. This policy with a dedicated mission aims at setting up of three Electronic Manufacturing Clusters (EMCs) within the state. In the first phase, land identification for setting up three EMCs (two 40 Hectare EMCs at Yamuna Expressway and one 85 Hectare EMC at Greater Noida has been planned and final notification for these EMC’s is in process. Leading Indian mobile handset manufactures & Taiwanese companies are coming on board as anchor units in these EMCs for which MoU has been signed for over $ 750 million with these leading mobile manufacturing companies/LED manufacturing companies like Lava, Spice, Pacetel and EON electric & industry association such as TEEMA, ICA, ELCINA & IESA.
What are your future plans for the State? The State of Uttar Pradesh has made many provisions in the new IT & Start up Policy 2016 for overall development of IT & e-Governance infrastructure in the State for quick, transparent and Good Governance for the citizens of Uttar Pradesh. State has planned to set up one Common Service Delivery Outlet at every 2 Gram Panchayats. State has also planned to augment its State Data Centre by 100 percent for which bid process have been initiated already. Construction of IT Parks in Meerut, Agra, Kanpur and Gorakhpur shall start within this year. IT City is already in the top priority list of Government of UP that is to be completed. Under this project, Skill Development Centre & one IT Building shall be operational within 2016. The State has received proposals from leading mobile manufacturers and its component suppliers from domestic as well as international players from Taiwan, China, South Korea etc. With a conservative estimate, the state will witness more than INR 2000 crores investment in the next financial year.Also, As per the new IT &startup policy, State has envisioned to create a world class startup ecosystem in the state through strategic investments and policy intervention, leveraging the robust innovation climate in the State.
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INITIATIVE / INTELLIGENT TRANSPORT
UPSRTC Moves
Fast on IT Wheels Buoyed by the success achieved by implementing Intelligent Transport Management System (ITMS) project in the State, UPSRTC now wants to introduce a mobile application for online reservation of tickets and real-time information tracking of buses on all routes, says Dr Ashish Kumar Goel, Managing Director, Uttar Pradesh State Road Transport Corporation, in an interview with Arpit Gupta of Elets News Network (ENN)
P
lease give us an overview of Uttar Pradesh State Road Transport Corporation. UPSRTC, a passenger road transport corporation of Uttar Pradesh, operates in UP and neighbouring states (now including Kathmandu and Pokhara in Nepal) with a fleet of around 10,000 buses of which 7,500 are owned and 2500 hired. We currently operate in four categories of services. l Super Luxury / High End - Volvos / Scania - Long distance AC Luxury buses currently 85 (projected fleet 150 in current year) l JanRath / Shatabdi - Comfortable 2x2 AC buses - Long distance AC buses currently 165 (projected fleet 300+ in current year) l Ordinary - Non-AC buses currently 7000+ (bread & butter segment) l Lohia Gramin Sewa - Ordinary buses connects villages to towns (thru tehsil / blocks) currently around 1000 (projected fleet 1500 in current year) We also operate in Uttarakhand, Haryana, Delhi, Rajasthan, MP, Punjab, and shall soon commence Bihar operations. A new segment of Ordinary AC buses (52 seater - 3x2 configuration - AC) will be added. On an average, our services cover over 33 lakh km providing services to over 15 lakh passengers and earning over `10 crore daily. UPSRTC earned a net profit of `2.48 crore in
28 egov / egov.eletsonline.com / AUGUST 2016
INTELLIGENT TRANSPORT \ INITIATIVE
on a scheme for passenger centric Intelligent Transport Management System in 2013-14.
Challenges
2014-15. It had last earned a net profit of Rs 10.67 crore in 2008-09 and had slipped into losses owing to implementation of 6th Pay Commission in 2009-10, followed by GoI policy of HSD pricing making fuel costlier for bulk buyers in 2012-13. The turnaround is attributable to a series of policy interventions including bi-annual fare revision linked to cost of operations; reduction in aged fleet and non-performing routes; introduction of technology by way of ITMS Project, Control & Command Center, digitisation and effective monitoring of operations and revenue - resulting in increase of revenues, load factor, utilisation of fleet, reduced idling of buses & decrease in cost of operations; and moreover, monitoring of speed
There was manual ticketing system through denominations tickets, manual reconciliation of revenue and no facilities for ticket status tracking advance reservation and public information system. Also, there was no method to monitor the state run buses on regularity, punctuality, unauthorised halts, over speeding and unscheduled operations. The solutions were found with electronic ticketing, web-based online tickets and advance reservations, mobile-based ticketing, current counter tickets, use of hand-held point of sale machines (PoS) for on-board-tickets and introduction of Smart Card Travel Cards and Passes. Real-time tracking of all moving buses for operations control, arrival & departure information and disaster management have also helped immensely. Besides, passenger information system, real-time updates about the bus arrival & departures, SMS-based enquiry and IVRS - Dial 149 have also been launched.
The turnaround of UPSRTC is attributable to a series of policy interventions including bi-annual fare revision linked to cost of operations; reduction in aged fleet and nonperforming routes, and ITMS among others helped in reducing intensity of accidents and saving lives apart from financial savings in MACT claims & litigations.
How the Intelligent Transport Management System (ITMS) has changed the way UPSRTC operates? Uttar Pradesh is the first state to launch ITMS in such a vast geographical area. UPSRTC is the pioneer State Transport Corporation, undertaking a comprehensive project of this nature. To strengthen and improve its service levels and service delivery, the UPSRTC embarked
What other IT-led projects have been implemented by UPSRTC? Our initiatives of e-Governance and m-Governance for better services include: Online Reservation System (ORS): Implemented with payment gateway to ensure ticket revenue goes to UPSRTC bank account directly. Available for popular High End Services and Ordinary AC services. Counter Ticketing: Around 150 counters for current booking and issue of Smart Card MST & passes have been set up. Electronic Ticketing Machines, Vehicle Tracking System, Central and Regional Control Centers,
24x7 Call Centre Service and portal of upsrtconline.co.in for ticket booking, among others.
When is UPSRTC launching its mobile ticketing app for online reservation? In the beginning, the mobile app ‘UPSRTC’ will be useful for booking online tickets of high-end buses. The Android application will be launched on 30th July. It will be available in Google playstore. Our iOS application is also ready and processed for approval. As and when Apple approves it, we will be launching it. We are planning to tie up with mobile payment wallets like PayTM, Pocket by ICICI, Airtel Money, etc. for payment convenience for passengers.
What are major challenges in implementing IT initiatives? In the IT sector, the turnover of manpower is very high so we are concentrating on training our workforce also. Increasingly the functions are being performed by our employees. We have such a system that none of our data is lost.
What is the progress of Smart Card pass system? Any plans to add more features to attract more passengers. We have Smart Card pass system based on NFC RFiD cards (Monthly Seasons Ticket, Open Ended Combo - Travel cum Shopping Wallet, Over the counter - faceless cards) and are contemplating day boarding pass, single use cards, etc. as per passenger requirements. Our present bankers for cards are SBI and ICICI and HDFC is under consideration. Smart Card passes were introduced in 201415 and registration has crossed 1.35 lakh. These cards are issued by banks - ICICI & SBI - and are combo cards with prepaid travel wallet in RFiD (NFC) & Shopping wallet in Magnetic Swipe Card. We are also planning tie-ups with taxi aggregators like Uber, Ola, Rides, etc. for integrated booking & last mile connectivity on our booking portals.
Which areas do you feel have scope for further technological advancement? Technology has helped us in tracking and recovery of stolen hired buses and was appreciated and accepted by operators. We are testing the implementation of fuel management system through Indian Oil Corporation. We plan to go in for implementation of CCTV surveillance on buses for women safety. AUGUST 2016 / egov.eletsonline.com / egov
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EDUCATION / RATNAKAR ROUT
Odisha Govt Schools
Join ICT Bandwagon The use of ICT in schools to cater to the growing needs of education is gaining momentum in various states. This is evident from the fact that the state-run schools in Odisha are successfully employing these tools with the implementation of the ICT labs. Highlighting details of this ongoing project, Ratnakar Rout, State Project Director, Odisha Madhyamik Siksha Mission, Government of Odisha, talks about the challenges in implementing it in an interview with Namita Panda of Elets News Network (ENN) 30 egov / egov.eletsonline.com / AUGUST 2016
RATNAKAR ROUT \ EDUCATION
T
he ICT-enabled labs have been set up in most state-run schools with the rest supposed to be covered in the next phase. Can you brief us about this ongoing project? So far, we have set up one ICT lab each in 4000 State Government schools with another 2000 in the pipeline. The state-owned Odisha Knowledge Corporation Limited has engaged two vendors – IL&FS and TCIL. While IL&FS has been assigned the ICT installation in 3401 schools, TCIL is taking care of 591 schools now. These vendors together will ensure the setting up of ICT labs in the rest of 2000 schools.
What is the significance and role of ICT in schools in your opinion? Today, it is very essential to equip children with technology-based knowledge including the exposure to usage of computers. ICT is already a part of their lives considering the widespread use of mobiles and gadgets. Also, children get attracted to education imparted through computer more than other modes of teaching. This calls for the need of preparing e-content by competent teachers keeping in mind the requisite syllabus. This paves way for better learning since there is a dearth of good teachers.
What were the challenges faced while setting up ICT in schools in interior areas and how did you overcome them? There were issues of broadband connectivity, unavailability of continuous electricity supply and the lack of skilled co-ordinators to manage the ICT labs. But now all these issues have been duly managed. We have facilitated generator sets and dongles keeping in mind the
There were several challenges in setting up of ICT in schools in the interior areas such as broadband connectivity, unavailability of continuous electricity supply and the lack of skilled co-ordinators to manage the ICT labs issue of electricity. Computer co-ordinators have also been deployed in each of the schools to manage the ICT labs in terms of imparting computer education to students and to train teachers in IT skills.
What budget has been allocated to the ICT project for schools and what are the future plans in this respect? The funds that were allocated for the first 4000 schools amounted to Rs 784 crores. Now, we will begin the work for the next 2000 schools for which Ricoh India Ltd., a global printing and document solutions and IT services provider, has been given the task for this five-year BOOT (build, own, operate, transfer) model project under IC School scheme. Also, we had floated an expression of interest for bidders to conduct a third party evaluation of the work so far. The last date for this was July 12 and the evaluation should be done within the next few months so that the next phase of ICT labs can begin after considering the shortcomings.
Will the newly set up model schools or Adarsh Vidyalayas be included in the next phase of ICT labs? Among the 2000 schools that will be covered in the next phase, all the 100 model schools will be a part of it. That apart, 214 more model schools will be coming up soon which will be covered for ICT in the subsequent phases. Our target is to cover 8000 schools over the entire five years of the project.
Can you brief us about the vocational education introduced in the schools of Odisha last year. We had given approval for 30 schools to impart vocational education last year. In this regard, the students of Class IX are being trained in the IT and ITeS domains. This year, as many as 178 schools have been approved for this training along with core trade subjects like retail, travel and tourism and banking services. The schools have been selected by the authorities of the Central Government based on Unified District Information System for Education (U-DISE) data. AUGUST 2016 / egov.eletsonline.com / egov
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INITIATIVE / PAPERLESS OFFICE
UP Commercial Tax Dept Turns Eco-friendly Most of the processes and procedures are completely paperless in the Uttar Pradesh Commercial Tax Department, saving much of the time of dealers and officials, informs Mukesh Mehsram, Commissioner, Commercial Tax, UP, in an interview with Arpit Gupta of Elets News Network (ENN) 32 egov / egov.eletsonline.com / AUGUST 2016
PAPERLESS OFFICE \ INITIATIVE
W
hat IT-related initiatives have been undertaken by the UP Commercial Tax Department? Most of the processes and procedures have been made online including downloading and uploading of forms, particularly transit declaration form, registration forms and returnsrefunds. We’ve become completely paperless by using Information and Communication Technology (ICT) in a big way. Its advantages include dealers interface without officers getting reduced drastically. We feel dealers shouldn’t waste their time in dealing with our officers or staff for petty issues. They should get their problems and grievances addressed at their business places only. IT has proved quite advantageous in that term. Not that we are shifting from VAT regime to GST regime. It’s a transition phase and most of the activities will be online in this module. Gradually, we are also trying to switch over to all those online activities right from the first day when a dealer gets or applies for registration. Everything should be online. Within 24 hours, in non-sensitive goods, he must get Traders Identification Number (TIN) to starts his business. After that, there are periodic returns to be submitted in the department that has also to be done online. And later follow quarterly return, annual return, etc. Now we’ve also provided digital signatures to our all officers, who are active or functional officers. So that generation of notices, assessment orders and demands should go to the emails of traders without using paper format. This will not only reduce time but also the grievances. We have several online applications to facilitate dealers including e-Registration, e-Amendment, e-Sancharan, Online TDS certificate, Online Annual Return, e-Return, e-Payment and others. Ultimately, IT is a boon for all.
How are you dealing with challenges coming your way in going digital? We keep providing timely training to our officers. In most of the zones, we have established Commercial Tax Facilitation Centre (CTFC). NSDL e-Governance Infrastructure Limited (NSDL) provides various e-services for VAT, CST and Entry Tax. Commercial Tax Department is integrated with e-District portal to facilitate the dealers. Presently, 332 centres spread over 82 locations provide e-services at
e-Sancharan e-Sancharan has been introduced to ensure hassle-free movement of goods and curb tax
evasion optionally since 01-12-2013. Movement of goods is
carried out by generating a unique online number called “Vishisht Sancharan Number”. Dealers have to enter online details of goods on the Department’s website to generate the Number. Form-38 is no more required in physical form. Enforcement officers make online and SMS-based verification of Vishisht Sancharan Number. 70 lakh e-Sancharans forms were downloaded in 2015-16. the CTFC — e-Registration and e-Return. We provide all kind of support and facilities to the dealers those who are stakeholders. They are becoming more gadget and tech-savvy. The number of modern gadgets used by the population is much higher than what we can basically perceive. In near future, it is going to be multiplied. By WhatsApp, Facebook and other social media tools, awareness level and usage of technology is rapidly rising. People don’t wish to wants time in transportation, visiting government offices and interacting with staff. The reach of gadgets and penetration of technology has its own way though it will take certain time. The digital literacy is very high these days. Our all dealers, advocates, staff, employees, officers are using IT. Our objective is building capacity and imparting training time to time. To address problems, we have made platforms like Facebook, WhatsApp and 24x7 Call Centre.
Is Uttar Pradesh prepared for adopting GST? We are already in the process of procurement. As far as data system and other things are concerned, we are in tune with the Government of India. We will get technical support from the
e-Payment Approximately 73 per cent of current year collection is through net payments. Total 16 nationalised banks are authorised for VAT collection, while net banking service has been extended through 17 banks to facilitate hassle-free deposit of taxes. Payment facility is also available through SBI Multi-option payment system (SBI-MOPS)
SPV constituted by the government’s GSTN. It is an agency developing a big network and IT system for the whole country in a big way. We would certainly be a part and parcel of that system. Obviously, the back-end support and hardware will be procured by the state. But software, system and different kinds of changes will be done by GSTN that we will adopt.
How has been your experience of implementing IT projects in previous stints in various departments? With the launch of Intelligence Transport Management System (ITMS), Uttar Pradesh has become the first state to launch ITMS in such a large region. Since its launch, UPSRTC has been constantly making profits. Earlier, it was in losses in terms of revenue. Its source of revenue generation is ticketing and advertisement. Roughly, Rs 800 cr was used for procurement of diesel excluding expenditure of other services. We installed GPS-based Vehicle Tracking System in almost all buses as there was bogus operation of buses reported. The diesel was being consumed without plying busses on certain routes. Thus, vehicle tracking system helped to detect the route followed by the bus and get real time information of the buses. All this has helped. We also distributed Electronic Ticketing Machines (ETMs) to all the conductors due to which revenue shot up and simultaneously number of ticketless passengers got reduced. We had also set up a 27x7 control room and launched a mobile app ‘UPBUS’ for passengers. In Lucknow Development Authority (LDA), we tried to make city plan, using data from remote sensor with the help of ISRO. We collected information related to properties, land ownership, plot holders etc. The facilities like payments, dues and registration turned online. Information Technology is changing the face of government sector. AUGUST 2016 / egov.eletsonline.com / egov
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GOA GOA NATIONALSUMMIT SUMMITON ONSMART SMARTCITIES CITIESIN INTHE THEERA ERAOF OFDIGITAL DIGITALINDIA INDIA NATIONAL
GLIMPSES FROM GOA
Towards a Smarter Panaji…
Hon’ble Chief Minister Shri Laxmikant Parsekar, along with other dignitaries, releases the Knowledge Exchange-Goa 2016 special issue of eGov magazine
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egov / egov.eletsonline.com / August 2016
GOA GLIMPSES FROM GOA
Shri Laxmikant Parsekar Hon’ble Chief Minister, Goa
Shri Kadiyam Shrihari Hon’ble Deputy Chief Minister, Telangana
NATIONAL SUMMIT ON SMART CITIES IN THE ERA OF DIGITAL INDIA
Aimed at highlighting the challenges and opportunities in transforming Panaji into a Smart City, Elets Technomedia, in association with the Goa State Industrial Development Corporation (GSIDC), organised “Elets Knowledge Exchange - Goa”, with “Smart Cities in the Era of Digital India” as the underlying theme, in the picturesque setting of Panaji on 10-11 June 2016. We bring you here the snapshots from the two-day event.
Shri Francis D’Souza Hon’ble Deputy Chief Minister, Goa
Deepak Kesarkar Hon’ble Minister of State for Rural Development, Maharashtra
August 2016 / egov.eletsonline.com / egov
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GOA NATIONAL SUMMIT ON SMART CITIES IN THE ERA OF DIGITAL INDIA
GLIMPSES FROM GOA
Sidharth Kulcalienker Vice Chairman, GSIDC and Chairman, Economic Development Council Government of Goa
Nannapuneni Narender Mayor, Greater Warangal
Policy-makers and decision-makers share their views at “Elets Knowledge Exchange - Goa” Shekhar Agrawal Senior Vice President, Vodafone India Ltd
Arvind Jadhav Chief Secretary Government of Karnataka
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Gauri Singh Principal Secretary, Department of Health and Family Welfare Government of Madhya Pradesh
GOA GLIMPSES FROM GOA
NATIONAL SUMMIT ON SMART CITIES IN THE ERA OF DIGITAL INDIA
Shashi Ranjan Kumar Joint Secretary, Department of Telecommunications Government of India
Peeyush Kumar Joint Secretary, Direct Benefit Transfer Government of India
Sudhir Mahajan Secretary, Department of Urban Development Government of Goa
Dr B L Jatawat Executive Director, Rajasthan Urban Drinking Water Sewerage & Infrastructure Corporation Limited (RUDSICO)
B Janardhan Reddy Commissioner, Greater Hyderabad Municipal Corporation
Abdul Samad Commissioner, Ghaziabad Municipal Corporation
August 2016 / egov.eletsonline.com / egov
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GOA NATIONAL SUMMIT ON SMART CITIES IN THE ERA OF DIGITAL INDIA
GLIMPSES FROM GOA
G T Bhutia Secretary, Urban Development & Housing Department Government of Sikkim
Nitin Bhaudauria Commissioner Dehradun Municipal Corporation
Kunal Secretary, Department of Power Government of Goa
Arun Dev Gautam Secretary, Department of Home Government of Chhattisgarh
Padma Jaiswal Secretary, Department of Cooperation, Government of Goa
Deepak Dessai Commissioner, Corporation of the City of Panaji
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GOA GLIMPSES FROM GOA
NATIONAL SUMMIT ON SMART CITIES IN THE ERA OF DIGITAL INDIA
Dr Pramod Sawant Chairman Goa State Infrastructure Development Corporation Ltd
Chakravarthi Mohan Commissioner, Department of Collegiate Education Government of Karnataka
Dr Ashok Commissioner, Department of Intermediate Education Government of Telangana
Selva Kumari J Managing Director, KESCo Uttar Pradesh
Gyanesh Pandey Chairman & Managing Director HSCC (India) Ltd
George Kuruvilla Chairman & Managing Director, Broadcast Engineering Consultants India (BECIL)
August 2016 / egov.eletsonline.com / egov
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GOA NATIONAL SUMMIT ON SMART CITIES IN THE ERA OF DIGITAL INDIA
GLIMPSES FROM GOA
Dr Omkar Rai Director General, Software Technology Parks of India (STPI), DeitY Government of India
Revati Mujumdar CEO Goa electronics Limited
D R Bhaskar Nodal Officer-Smart Cities Faridabad Municipal Corporation
Navin Rai Joint Chief Architect cum Town Planner, Urban Development & Housing Department, Government of Sikkim
Rajkumar Srivastava Managing Director, Karnataka State Electronics Development Corporation Limited
Samir Sharma Vice President & Head-Transport Planning, Delhi Integrated Multi Modal Transit System (DIMTS)
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egov / egov.eletsonline.com / August 2016
GOA GLIMPSES FROM GOA
NATIONAL SUMMIT ON SMART CITIES IN THE ERA OF DIGITAL INDIA
Ranvir Prasad Commissioner, Handloom & Textiles Uttar Pradesh
Tarun Shankar Infrastructure Investment-Asia, International Finance Corporation, World Bank Group
Prashant Chaudhary Senior Director, CA Technologies
V Swaminathan Senior Executive Vice President, Kotak Mahindra Bank Limited
Shailesh Sawlani General Manager, India West, UBER
Sudhir Arya mPesa Lead, Vodafone India Limited
August 2016 / egov.eletsonline.com / egov
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GOA NATIONAL SUMMIT ON SMART CITIES IN THE ERA OF DIGITAL INDIA
GLIMPSES FROM GOA
Audience all ears to the speakers
Front view of the dais
Elets Technomedia CEO Dr Ravi Gupta felicitates Hon’ble Chief Minister Shri Laxmikant Parsekar
Gautam Goradia CEO, ComSur (Crime and Loss Prevention)
Vipul Kumar Consulting Engineer, FireEye
Aejaz Saiyed Senior Manager-Emerging Technologies Division, EMC
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GOA NATIONAL SUMMIT ON SMART CITIES IN ThE ERA Of DIGITAL INDIA
10 - 11 June, 2016
SWACHH BHARAT / MADHUSUDAN PADHI
Rural Odisha to Have 79 Lakh Toilets by 2019 The Rural Development Department of Odisha has taken the Swachh Bharat Mission to another level with a vision to construct 79 lakh toilets by 2019 and to make almost 15,000 villages open defecation free within the current financial year. Madhusudan Padhi, Principal Secretary, Rural Development, Government of Odisha, talks about how they plan to undertake sanitation projects in the remotest parts of rural Odisha in an interview with Namita Panda of Elets News Network (ENN). Excerpts:
44 egov / egov.eletsonline.com / AUGUST 2016
MADHUSUDAN PADHI \ SWACHH BHARAT
T
he Rural Development Department of Odisha has won praise for making around 2000 villages open defecation free (ODF) in a very short time. Tell us about the endeavour. So far, 1,842 villages in the state have been declared as ODF. These include 113 gram panchayats and an entire block of Kashinagar in Gajapati district. All families in these villages have a toilet and in some regions, there are community toilets too. Already 14.6 lakh toilets have been set up, of which 2 lakh toilets were constructed this year alone.
How significant is the Swachh Bharat Mission in the context of Odisha? How is the Rural Development Department taking the mission forward? Sanitation and hygiene have been long standing demands of the state, especially in thousands of villages with open defecation that has several health implications like malaria, dengue, jaundice and diarrhea. Many regions in the state are prone to these diseases and hence it is all the more important to make villages ODF. Thus in Odisha, Swachh Bharat has several components like ODF, liquid and solid waste management, community sanitary facilities in market places and public areas, safe drinking
water, etc. In fact, water and sanitation are the critical elements due to the absorption factor in food security. The department has laid down region specific strategy in this regard.
What is the budget and action taken towards providing better sanitation facilities in the rural areas? We have a budget of over `11,300 crores for the next three years to construct sanitation facilities. The centre-state ratio for the budget is
Odisha and initiatives taken towards it. The vision is to construct 79 lakh toilets by 2019 and also to make almost 15,000 villages ODF within the current financial year. We are first prioritising construction of toilets in mission mode. The collectors, block development officers, engineers have their region specific approach and strategy to make the local community aware about dangers of open defecation and use of toilets. We are providing `12,000 to each household for setting up toilets.
We have a budget of over `11,300 crores for the next three years to construct sanitation facilities. The Centre-State ratio for the budget is 60:40. We will be constructing around 26 lakh toilets this year. 60:40. We will be constructing around 26 lakh toilets this year. We are also eyeing to set up about 2500 sanitary complexes. Our project implementation plan (PIP) has been approved at the National Scheme Sanctioning Committee (NSSC) as has been the annual implementation plan (AIP) of `2815.27 crore presented by the State Government.
Please share the vision regarding sanitation and hygiene for
What challenges does the department face when it comes to implementation of sanitation measures and projects? Providing safe drinking water and other water facilities has been a constant challenge. But most of all, convincing the rural communities was difficult. But we have more or less overcome this phase. In fact, now our total sanitation approach has taken up the shape of a movement which is community-led in most areas.
Recently, the department has taken initiatives in mining-hit areas of the state. What steps have been taken on that front? Last month, we launched a project with a budget of `900 crores to make available drinking water in these areas. For the first phase of piped drinking water supply construction, funds to the tune of `243 crores have been released by the Odisha Mineral Bearing Area Development Corporation (OMBADC), a special purpose vehicle (SPV) . AUGUST 2016 / egov.eletsonline.com / egov
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CORPORATE / ANORAG K BHANDARKAR
The voice biometric authentication system is not all that common in India, but it has been growing faster than we ever imagined, says Anorag K Bhandarkar, Head Channel Sales - South Asia, Nuance Communications, in conversation with Poulami Chakraborty of Elets News Network (ENN)
K Speak Up to
Authenticate Your Identity! 46 egov / egov.eletsonline.com / AUGUST 2016
indly share the journey of Nuance Communications in the Indian market.
Nuance is a very prominent name in the voice biometric authentication space worldwide. In India, we have a group of people who are working in the back office to support the brand’s daily functioning. About 60 per cent of Nuance’s business is enterprise and mobility. The rest is healthcare. Within the enterprise segment we’ve banking and financial services, BPOs, e-commerce, Aviation and others. On the mobility side, we have OEM’s and brands like Apple, Samsung and others and smart device manufacturers. The contribution that we make to aviation industry can be broadly classified under three categories – customer experience, mobility and virtual agents. Nuance is a company in technology space, having its existence for last seven years in the Indian market. It contributes to the industry where disruption, transformation, innovation, automation are happening in a compelling way. Though government sector was running a little behind all other segments for tech implementation in its daily operation, however with the new government and its revised agenda to reach out to masses with tech implementation has gained momentum in the tech implementation space. Our initial success is being switchification and modernization of IVR. This
ANORAG K BHANDARKAR \ CORPORATE
technology is adopted by financial institution and banks in a big way and by eCommerce and B2C companies.
How would you describe the presence of Nuance Communications in the Indian market? India has been a growing market for us both from revenue and new customer’s perspective. Besides, it’s important to identify that Nuance itself has also grown into a bigger brand with increasing set and size, tapping new customers and bringing in new set of products and services for the market to vouch on. Most of our customers are adapting to mobility in a big way. The change in the trend from desktop and laptops to hand-held devices that serve the same purpose has been tapped well by our customers and by us and there are various ways through which we have added value. One of the used cases for us in Indian market is the voice biometric. Surprisingly, this technology has not only touched the enterprise but also the government sector in a big way. This technology replaces the traditional and analog methods of authentication with OTP, last four digits of one’s credit/debit cards, or Date of Birth etc with voice authentication. The technology takes ones voice print into the server so that when you’re accessing to the application, you get authenticated by your voice. This method is considered the second most non-vulnerable asset to establish once identity after retina scan or thumb bio-metric.
metric authentication. We have channels and management consultants who help customers to make decisions about these transformative changes to be more digital. We largely empower digital initiatives of banks, government, telecoms, aviation, e-commerce etc.
What is the USP of Nuance Communications that it vouches on when it comes to acquiring new set of customers?
What latest innovations one can expect Nuance Communications to introduce in the market in the near future?
Did you face challenges while operating in the Indian market?
There are two aspects that our customers really feel excited about when it comes to technology adaptation. Firstly, that they see their peers in the global market are really making distinct footprints in the sector. Secondly, how in a tangible form they are impacting the customer experience. Thus, they start looking for such technologies all over the space. Nuance has enjoyed the leadership in business since its inception. It’s the brand name that comes in our customer’s mind when it comes to voice bio-
The voice biometric authentication is probably the latest innovation in our kitty which has been growing faster than we probably imagined. Technology always has that aspect of surprising us in either way. This time we are riding on the positive side. Few years ago we had 20 million voice biometric customers which are currently about 115 millions. In just two years, the figures made a significant break-through, meaning the customer understands the value and is willing to introduce it in their ecosystem
Certainly, we did. Every market is a unique market and we being a global organisation use a model to acquire the market to the best of our capacity. In India, we faced a mutual challenge of detecting voice accurately on a variety of environment. Matching this with the software gets difficult when it comes to authenticating a specific user. Besides, awareness about this technology in rural parts of the country has also been a major challenge for our operations.
The voice biometric authentication is probably the latest innovation in our kitty which has been growing faster than we probably imagined. Technology always has that aspect of surprising us in either way to make a difference in their tech-surroundings. We have acquired new customer base in the enterprise sector including banks, e-commerce, aviation segment etc., besides which we are keen to witness government sector also taking interest in the adaptation of this technology in their ecosystem.
AUGUST 2016 / egov.eletsonline.com / egov
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CORPORATE / SURENDRA SINGH
Helping Govt Handle
Threats Better With the increasing digitisation in the government ecosystem, security as an issue has gained huge importance, created opportunities for various companies to offer their solutions to cater to the need. As an established player in the cyber security domain, Forcepoint provides timely and integrated security solutions to the government. Surendra Singh, Country Director - India & Saarc, Forcepoint, talks about the whole gamut of services and products his company offers in an interview with Poulami Chakraborty of Elets News Network (ENN)
48 egov / egov.eletsonline.com / AUGUST 2016
SURENDRA SINGH \ CORPORATE
P
lease take us through the journey of Forcepoint in the Indian market.
Forcepoint is a merger between Websense, which is a technology market leader with a legacy of market experience for the last 20 years, and Raytheon, which is a large US-based military hardware and software company. We also have a division called Cyber Security which majorly finds use in defence military system and government organisations. It has a great team of cyber security experts. Another division called Cyber Security Products is also there, which has been building intellectual capital on cyber security products for the past decade. So, both Raytheon and Websense merged with 50 per cent of their equity each to grow into Forcepoint. Initially, the idea was to integrate the various technologies that Raytheon and Websense together generated. Recently, we acquired another company called Stonesoft, which belonged to McAfee. Thus, Forcepoint is not just a new company with new products, but an amalgamation of brands which believed in best-in-breed products and services. The requirements of customers are changing because the threats are very complex. Thus, it is important for any service provider in this space to timely integrate the technologies before the same is provided for customer use. For a decent-size government organisation, they must be using 20 different products from 10 other vendors, which may not integrate with each other. But at Forcepoint, we ensure that
For a decent-size government organisation, they must be using 20 different products from 10 other vendors... we ensure these products are aligned and there’s no need for the organisation to formulate a separate strategy to defend security infrastructure these products are aligned and that there is no need for the organisation to formulate a separate strategy to defend the security infrastruc-
ture. We believe that we have to come up with best-in breed security solutions together with integrated services, so as to release the customers from any worries related to this aspect.
Now that Forcepoint is in the Indian ecosystem as an established player in cyber security domain, how do you perceive its presence in this highly competitive market? There isn’t any doubt about the competitiveness and price sensitivity of the Indian market, but large and mid-sized organisations in India choose to go for the best-in-breed products over its price-sensitivity at any point of time. When it comes to private organisations, it is also important to be compatible besides being competitive and price sensitive. So, at times, the challenge of price sensitivity poses a serious challenge, like
AUGUST 2016 / egov.eletsonline.com / egov
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CORPORATE / SURENDRA SINGH
you may make the best product but somebody else offer it at a lesser price. However, mid-sized organisations opt for rightly integrated quality products with right prices in India. The best thing about Forcepoint is that we provide the best products at prices much cheaper than our products priced in other countries like China, Taiwan etc. This strategy has enabled us to increase our market share in India in a big way.
What is the USP that Forcepoint vouches for when exploring opportunities in India? Forcepoint has grown into an institution only two years back and we have been performing really well. We have a secured gateway which is numero uno worldwide, a data-loss prevention platform which has been in the second position globally besides being one of the main service providers for e-mail security. Thus, the key here is not only to provide best-in-class products but to check upon and ensure that the products are integrated. Besides, our line of solutions now will be increased from three to nine, thus ensuring all the categories are covered under our brand name. We are soon to launch a whole set of new products in the Indian market to attract a bigger share by providing a whole set of new products under one roof. Thus, our key USP is to provide a more effective security solution which is timely-integrated, at the same time.
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Forcepoint has grown into an institution only two years back and we have been performing really well. We have a secured gateway which is numero uno worldwide, a data-loss prevention platform which has been in the second position globally Is Forcepoint also working only with the Centre or also state governments? We work at different levels in this. We participate in various tenders, which are issued by the central government and various state governments to provide them with IT security solutions. Besides, we partner with agencies which are directly in touch with the government sector for marketing our products. Till a few years back, security was not much important for the IT sector; however, over the years with several incidents of breach of security, it has become a necessity. The recent incident of Ukraine’s electricity board website being hacked highlights the rising threats a country can be hit with. This can only be addressed with vigorous awareness about the importance of data and IT security in the government sector. Now, with several
initiatives taken by the current government for digitisation, it has ample scope of development and innovation, and for spreading awareness among people about the importance of data and internet security.
What is the roadmap for further increasing Forcepoint’s footprint in India? For long, we have been concentrating on catering to the market with timely integrated best-in-breed security solutions for the IT space. Now, we are investing in the launch of censor-sensitive security solution which we are to launch soon besides other solutions in the same space. Forcepoint has been more into advanced security threat solutions and we will be vouching for developing better solutions above it.
EVENT REPORT
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EVENT REPORT
Smart City Mission Becomes a Reality With an aim to highlight the smart initiatives undertaken by the Kalyan Dombivli Municipal Corporation (KDMC) and emphatically put forward city’s case for being groomed into a Smart City, the Corporation, in association with Elets Technomedia Pvt Ltd, Noida, organised “Elets Smart City Summit – Kalyan-Dombivli”. Held on 17-18 June in Kalyan, Mumbai, the two-day Summit saw large participation from thought leaders, policy makers, industry experts and other relevant stakeholders in the smart cities domain, both from private and government sector, academia and others. It also provided a unique platform for exchange of experiences and ideas from across the nation for the development of smart urban infrastructure.
Shri Devendra Fadnavis Hon’ble Chief Minister, Maharashtra
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I congratulate the Kalyan Dombivli Municipal Corporation (KDMC) for taking this initiative through a Smart City Summit to gather over 50 corporate decision makers and another 50 government officials in this forum. All government and semi-government bodies are service providers to the citizens. It’s our duty to provide service to our citizens, while to avail these services is a right of the citizens. The Right to Human Service Act has been brought online to remove any kind of human intervention and to bring transparency in services and make it an option for credible governance. The state government has brought about 150 services online and today I am happy that KDMC has brought their major services online by launching this app of theirs. It’s my dream that in the next two years, there will be a situation when no citizen will have to visit a corporation or any government office for the purpose of availing any service from the government
A Prime Minister’s initiative
Making of a ‘people’s revolution’
The concept of smart cities is the brain child of Hon’ble Prime Minister of India Shri Narendra Modi, which is a concept to transform cities into smart cities having the best practices with the use of technologies to upgrade the physical, social and economical infrastructure of an existing city. The result of the smart city mission will be economic growth and improvement in quality of life
Numerous developmental activities have happened in the past few years under the leadership of E Ravendiran, Commissioner, KDMC. Just as Yoga has transformed into a people’s revolution across the world, Swachch Maharashtra and Smart City projects in Maharashtra have transformed into a people’s revolution, withF Hon’ble CM, Shri Devendra Fadnavis, monitoring it himself
Shri Eknath Shinde Hon’ble Minister of PWD (MSRSC & Public Undertaking) and Guardian Minister Thane, Maharashtra
Shri Prakash Mehta Hon’ble Minister for Housing, Labor & Mining, Maharashtra
egov / egov.eletsonline.com / August 2016
EVENT REPORT
Working for healthier citizenry
KDMC, together with the current state government, has enabled the city with many facilities essential for leading a healthy life and also for making a city smart. The city has witnessed tremendous developmental measures in the past few years to make KalyanDombivli the best in its class for smart cities
Showcasing the smart initiatives
With an aim to highlight the smart initiatives undertaken by KDMC and emphasising the city’s initiatives to qualify in the Central Government’s smart city plans, we, together with Elets Technomedia, have organised this summit
Rajendra Devlekar Mayor, Kalyan Dombivli Municipal Corporation
E Ravendiran Commissioner, Kalyan Dombivli Municipal Corporation
A partner that KDMC banks on
An opportunity for Turkey
Banks will play a very crucial role in the process of building the Smart City by provisioning a whole lot of financial services through digital platform. Our institution has successfully partnered with KDMC in the process of Swachch Bharat Mission being implemented by KDMC
We are very glad to be here on this platform and we look upon the smart city initiatives undertaken by the government here as an opportunity for us to explore. Globally, Turkey is known for its construction projects. Though out of the 9000 projects that we are doing across the globe, only eight are for India, we hope to contribute more. One of the biggest projects that we aspire to complete for this nation is Metro III
Trishna Guha Executive Director, Dena Bank
H E Erdal Sabri Ergan Consul General, Turkey August 2016 / egov.eletsonline.com / egov
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EVENT REPORT
What it takes to Build a Smart City Innate smartness of cities
Banker to Maharashtra Govt
Every city has a certain level of smartness. Depending on the capacity each city is trying to improve to make life of citizens better
ICICI Bank is coming up with a solution that offers relaxed credit rating or documents for loans in housing sector‌ We facilitate e-auction for 25 corporations of the Maharashtra Government U P S Madan Metropolitan Commissioner, Mumbai Metropolitan Region Development Authority (MMRDA)
Ashish Saxena Product Head, ICICI Bank
eGov vehicle to local bodies
Auditing CCTV videos smartly
ABM has delivered almost 6 crore citizen services and now it has been selected by four states for statewide replication of urban local bodies and partnering with 850 urban local bodies for e-governance across India Prakash Rane Founder, ABM Knowledgeware
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Just installing CCTV cameras won’t help until the video is audited. The indigenous COMSUR software can create data backup in 500 per cent smaller data size and can audit CCTV frequently Gautam Goradia Chief Executive Officer, Comsur
EVENT REPORT
Five ‘Ps’ of Smart Cities Developing Smart Cities require five ‘Ps’ or the common factors — Planning, People, Political will and vision, Power of leveraging, and Products and processes. But the profile of individual cities makes them unique, which must not be lost sight of
Smart Cities to food security For analysing soil health, the Andhra Government has employed technology. Since agriculture is related to food security, technology can effectively bring about the changes, and such initiatives can be used in Smart City projects too
Sidharth Sihag Commissioner & CEO - SPV Smart City Udaipur Municipal Corporation
Balaji D Manjule Deputy Secretary, Agriculture Dept, Andhra Pradesh
Partnerships must for smart cities
Striking the water balance
Turkey is interested in having a strong partnership with India for developing smart cities, and the governments’ involvement should be co-operative for working conveniently and effectively
‘Green buildings through water balance’ is a remarkable initiative by Credai where 60 litres of the 130 litres needed per head every day can be generated through sewerage treatment plants H E Erdal Sabri Ergan Consul General, Turkey
Mayur Shah President, MCHI and Credai August 2016 / egov.eletsonline.com / egov
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EVENT REPORT
Leveraging ICT for Building Smart Cities ICT tools for revenue generation
M-governance through apps, financial inclusion planning, capacity building of officials for adopting technology‌ All these have collectively contributed towards collection of 20 per cent revenue through implementation of ICT
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Showcasing the smart initiatives
ICT plays a crucial role in Smart City building. BSNL is aggressively and proactively working with states as well as the Union government for several Smart City projects. BSNL is also wellequipped to offer ICT solutions to KDMC too
Selva Kumari J Managing Director, KESCO
Shubha N Bhambhanani General Manager, C&M, BSNL
Largest B2C e-commerce site
ICT for efficiency in Rajasthan
Ticketing is IRCTC’s mega business and IRCTC sells 5.5 lakh tickets per day with the maximum in a single day being over 13 lakh tickets. It is the largest B2C e-commerce site. A new e-wallet version will be launched soon
From scanning documents to creating archives to applying for civic amenities online, the Rajasthan Government is implementing ICT in various domains. GPS-enabled tracking of employees and projects is also helping in ensuring sincere work
A K Manocha Chairman & Managing Director, IRCTC
Shiv Prasad Nakate Commissioner, Kota Municipal Corporation
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EVENT REPORT
Challenges & Opportunities in leading a Smart City Drive It’s more than technology The development of a smart city is an idea driven by many factors, not just technology. The facilitation of good municipal services, including pedestrianfriendly roads and affordable housing, also form a major part of it
Public help to bring change There was a lot of speculation regarding smart cities. People thought they would get enormous funds from government but it took some time to explain them that without their direct participation, it isn’t possible
E Ravendiran Commissioner, Kalyan Dombivli Municipal Corporation
Priyavrat Pandya Commissioner, Ajmer Municipal Corporation
Traffic issues in focus
Changing beyond limit
Considering other factors, the foremost issue to be addressed is traffic of Kalyan. How to make the city safe, how the pedestrians will have their right to path is the challenge that we are facing Sanjay Shinde DCP, Kalyan
Since its inception, the Kalyan Dombivli Municipal Corporation has stretched four times beyond its limits. But people are still attracted to this city as it has kept its charm intact Sanjay Gharat Additional Municipal Commissioner, KDMC August 2016 / egov.eletsonline.com / egov
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EVENT REPORT
Financial Implications for Smart Cities Super communication highway on anvil MSDRC has completed projects worth Rs 8,581 crore, including MumbaiPune Express Highway and Bandra–Worli Sea Link. Also, projects up to the value of Rs 58,000 crore are in the pipeline. It has planned NagpurMumbai Super Communication Highway under a land pooling model. It will be carried out purely on the basis of people’s participation
In Rajasthan, we have seven municipal metro cities with seven municipal commissioners, of which Jaipur and Udaipur have already been selected for smart cities by the Central Government. Going by the financial implications, support of private sector holds great importance for us to achieve our target
P S Mandpe Joint Managing Director, Maharashtra State Road Development Corporation Ltd.
B L Jatawat ED, RUDSICO, Govt of Rajasthan
Funding remains an issue
Banks can help in tax collection
Funding for the smart city project is Rs. 1,000 crore per city – Rs.500 crore from the Centre, and Rs.250 crore from the state government and Rs.250 crore coming from local bodies. Local bodies have to contribute Rs.50 crore per annum. But only some local bodies in the country have the ability to contribute Rs.50 crore annually Abhay Kantak Director, CRISIL
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Private sector support vital
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Banks can minimise the cost involved in collection of taxes through various channels, including the internet. The banking sector has evolved in a big way technologically, as people now-a-days do not need to go to a bank and can carry out any banking activity sitting at home itself S Dharmarajan General Manager FI & IT, Dena Bank
EVENT REPORT
Monetising human efforts The Government of India has envisioned smart cities, which are intelligent and not just a beautiful property. Ensuring how this intelligence comes into play by monetising the entire effort of life of a city is where the financial intermediation will play a big role
Smart Cities come for a cost Shaping up the idea of a Smart City does not require any cost, but while actually building it, funding comes into the picture that is not easy to meet. As far as local bodies are concerned, they have many limitations in collecting revenues keeping in mind they have to contribute Rs.50 crore every year for the project
Ravi Narayanan Group Head, HDFC Bank
Gopal Bhandurge Assistant General Manager, Punjab National Bank
Corporations’ initiative needed for development
Timely funds collection must
It is very important for local bodies to come up with initiatives for development that we can accordingly finance. Therefore, the first move has to be taken by the corporations in terms of coming up with proposals to invite funds from our end R. Hari Kumar Zonal Manager, Bank of Maharashtra
Funds needed by corporations for developing a Smart City come through collection, and these collections need to be done really fast. For example, the raising of property tax will be of no use if it does not happen within a stipulated time frame R Srinivasan Assistant General Manager, Union Bank of India August 2016 / egov.eletsonline.com / egov
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EVENT REPORT
Best Practices of Smart Cities In India Solar panels for govt buildings
Smart meters for water conservation
In Rajasthan, we have smart commissioners in charge of the selected cities for smart cities project. One of the best practices we have envisaging for Jaipur and Udaipur is installation of roof-top solar panels on all government buildings
KDMC is well equipped to take on the smart city challenge. Earlier, the people here used to suffer water shortages. We decided to install meters in High Income Group residential areas to make it even. Starting in 2002, the meters have been working fine and our water revenue has matched the expenses B L Jatawat ED, RUDSICO, Govt of Rajasthan
Pramod Kulkarni City Engineer, Kalyan Dombivli Municipal Corporation
E-governance on play
Waste as revenue source
We have undertaken initiatives to introduce e-governance at various levels. The system of property tax has been made online to a great extent. As for cleanliness, we have placed underground dustbins management the waste
The concept of Smart Cities has given us an opportunity to paint our ideas afresh. The municipalities have started to look at waste as a source of revenue. Municipal governance has to be conducted the e-governance way
Ramesh Chauhan Nodal Officer - Smart City, Dehradun Municipal Corporation
Sidharth Sihag Commissioner & CEO - SPV Smart City Udaipur Municipal Corporation
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EVENT REPORT
Special Presentation: Smart City Kalyan-Dombivli to turn knowledge hub
Speakers pose with their mementos
Given the high literacy rate in Kalyan Dombivli Municipal Corporation area, We have plans to boost bio-technology. This will, in turn, give boost to the Pharma and paramedical related professions. We are also considering to turn Kalyan-Dombivli a knowledge hub Mandar Alave Corporator, Kalyan
Smart and Safe Cities: Role of Various Stakeholders KDMC plays crucial role
Smart policing for Smart Cities
Kalyan-Dombivli area has been selected to be developed into a smart city. It is a historic city and now we have to convert it to a modern city. The KDMC has taken great initiatives, which led to its selection under the Smart Cities Mission
Smart cities need smart policing. An example is Singapore where police personnel are not visible on streets but the city’s surveillance is done by CCTV and other intelligent systems Naresh Chandra Principal, Birla College, Kalyan
Sanjay Shinde DCP, Kalyan August 2016 / egov.eletsonline.com / egov
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EVENT REPORT
Stress on green buildings
Builders and real estate developers are prominent stakeholders in the Kalyan Smart City project. Implementation of green buildings can reduce water and electricity by 30-40 per cent. PPP model can also be used for green buildings Vikas Virkar Member, MCHI, Kalyan
ICT-enabled traffic management
KDMC is well equipped to take on the smart city challenge. Earlier, the people here used to suffer water shortages. We decided to install meters in High Income Group residential areas to make it even. Starting in 2002, the meters have been working fine and our water revenue has matched the expenses Dr Rashmi Karandikar DCP, Thane
Mayor’s Conclave: Significance of Political will for Developing Smart Cities People’s views top consideration
The population of Kalyan-Dombivli region is around 18 lakh. We have prepared our smart city plan keeping public suggestions on top of all considerations. If bureaucrats and politicians work together in framing policies and schemes, developments are sure to meet the expectations of one and all Rajendra Devlekar Mayor, KDMC
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E-governance on play
The concept of smart city is an idea meant for all, and if each citizen contributes a little, we can achieve rare feats. The bureaucrats and politicians of our country have unmatched skills and knowledge in this domain, who if join hands for launching smart city initiatives, the output can be surprising Sanjay More Mayor, Thane Municipal Corporation
EVENT REPORT
Raipur does smart experiment
Raipur has done a smart experiment in the city. Keeping in mind the convenience of public, we have opened an e-Rickshaw stand to take commuters to a nearby AC bus stop. We spoke with a bank and got an ATM machine installed closer to the bus stop. The Raipur Municipal Corporation has also set up a public toilet a few steps ahead. All the four amenities are taken care of by the ATM security guard Pramod Dubey Mayor, Raipur
Preserving heritage of cities
Smart city doesn’t mean copying cities abroad, but it actually requires modernisation and modification. Preserving ancient heritage and transforming it into modern culture is all about smart cities. Varanasi is a densely populated city with many infrastructure and technology adoption challenges but we are putting all efforts to make it smart Ram Gopal Mohile Mayor, Varanasi
Speakers seated on the dais during the Mayors’ Conclave
August 2016 / egov.eletsonline.com / egov
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EVENT REPORT / SMART CITY SUMMIT — KALYAN-DOMBIVLI
Thus Tweeted@CMOMaharashtra As Chief Minister Devendra Fadnavis descended on the dais to inaugurate the “Smart City Summit - Kalyan-Dombivli’’, his Chief Minister’s Office started tweeting the event proceedings live. Here we bring you a compilation of screenshots of tweets and retweets done from @CMOMaharashtra handle and/or his personal Twitter account @Dev_Fadnavis
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SMART CITY SUMMIT — KALYAN-DOMBIVLI \ EVENT REPORT
Speakers on the dais during the session "Smart City Summit Kalyan - Best Practices of Smart Cities In India"
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9th September 2016, Jaipur