ASIA’S FIRST MONTHLY MAGAZINE ON E-GOVERNANCE
` 75 / US $10 / ISSN 0973-161X FEBRUARY 2014 | VOLUME 10 | ISSUE 2 | ISSN 0973-161X
IVISS
Aadhaar
e-Panchayat e-District
SWAN
CCTNS
eGov Magazine
SDC
Shaping The Future Of Electronic Services Delivery egov.eletsonline.com
february 2014
Contents volumesecond 10 n  issue 02 grid grid name
54 08
26
Geeta Bhukkal
Surina Rajan
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30
Y S Malik
P K Das
Minister for Education, Industrial Training, Social Justice & Empowerment, Women & Child Development, Welfare of SCs & BCs, Government of Haryana
Additional Chief Secretary Electronics & Information Technology; Industries & Commerce; Mines & Geology, Government of Haryana
Commissioner-cum-Secretary, Department of Co-operation; Department of Fisheries and Animal Resources Development Government of Odisha, Management in-Charge, Odisha State Co-operative Bank Ltd
Principal Secretary, School Education Department Government of Haryana
Principal Secretary Department of Social Justice& Empowerment and Welfare of SC&BC, Government of Haryana
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32
Keshni Anand Arora
Navraj Sandhu
Deputy Director General, Unique Identification Authority of India (UIDAI), Planning Commission, Government of India
Bishnupada Sethi
Principal Secretary, Health & AYUSH Department, Government of Haryana
34 e-Haryana
The Idea Behind e-Haryana
36
IT & Electronics Policy Chandigarh Releases a Forward Looking IT & Electronics Policy
42 NIC Initiatives
Services for Better e-Governance
44 e-Governance through IVISS
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38
Devender Singh
S S Prasad
Principal Secretary, Power Department, Government of Haryana; Chairman, Haryana Tower Utilities
22 Krishna Mohan
Additional Chief Secretary, Revenue & Disaster Management, Government of Haryana
Principal Secretary, Higher Education Government of Haryana
Integrated Village Information & Services System
48 CSC
Redefining Service Delivery to Rural India
40 Ram Niwas
52 STPI
Role of STPI in Promoting Software Industry
Principal Secretary Development & Panchayats; Secretary, Housing Department, Government of Haryana
further reading
24 A K Yadav
Managing Director, The Haryana State Cooperative Supply and Marketing Federation Ltd (HAFED)
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41 Sarban Singh Additional Chief Secretary, Public Health Engineering Department (PHED) Government of Haryana
Editorial 05 CM Message
07
NIELIT – Special Feature
47
e-Odisha collage
56
India’s Tryst with Electronic Services Delivery
A
ccording to the recently released data from the Unique Identification Authority of India (UIDAI), the organisation has already completed the issuance of more than 56 crore Aadhaar numbers. With generation of about 13-14 lakh Aadhaar numbers every day, the flagship programme appears all set to complete its mandate of covering 60 crore population in the next few weeks. In Haryana, the coverage of UIDAI is progressing at a fast pace. Aadhaar numbers have already been given to majority of the citizens and according to official sources, almost the entire population will get covered in the coming weeks. We are organising the e-Haryana event on 7-8 February, in Chandigarh. The theme of the event is’ ‘Shaping the Future of Electronic Services Delivery.’ Keeping in view the significant role that Aadhaar is going to play in the development of systems for Electronic Services Delivery, The event will also have a special focus on Aadhaar. Wage disbursement and pension payments for the different government schemes can be made with greater speed, efficiency and reliability with the help of Aadhaar and the visibility of the transactions will ensure greater transparency in these citizen benefit schemes. In fact, Haryana today is at the forefront of using ICT for bringing more efficiency and transparency in the working of various government departments. With growing computerisation and increasing internet connectivity, this process has presently reached a stage where more and more government departments are motivated to modify their ways of doing things in order to leverage the advantages provided by ICT. This issue of eGov magazine is a special on the e-Governance initiatives that are being undertaken in Haryana. Through a range of interviews and articles, we have tried to shed light on the work that is being done in the state. One interesting e-Governance concept that is being initiated in Haryana is the Integrated Village Information & Services System (IVISS). This is the starting point of Haryana OneState implementation, through which a set of integrated e-Services can be provided to the citizens. We hope you will be at the e-Haryana in Chandigarh. I would also take this opportunity to inform you that we will be organising the e-Bihar event in Patna on 19-20 February 2014 and the e-Jharkhand event in Ranchi on 22 February 2014. eGov is trying to spread the message of good governance across all states and these events are an endeavour to create platforms for sharing immense knowledge and experience being generated in this emerging sector.
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february 2014 volume 10 n issue 02
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IN PERSON
Bhupinder Singh Hooda Chief Minister of Haryana
Bhupinder Singh Hooda has been the Chief Minister of Haryana since March 2005. He began his second term in October 2009. Under the leadership of Bhupinder Singh Hooda, the Government of Haryana has launched several e-Governance initiatives to ensure that the citizens are able to avail of the much needed services in an efficient and transparent manner.
November February 2014 2012 / egov.eletsonline.com / egov
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In Person
“During the last five years we have been working relentlessly to ensure that there is proper enrolment of out of school children and reduction in dropout rate. To ensure availability of good education for all, as mandated by RTE Act, a proper infrastructure is a must,� says Geeta Bhukkal. In conversation with Ankush Kumar
Geeta Bhukkal
Minister for Education, Industrial Training, Social Justice & Empowerment, Women & Child Development, Welfare of SCs & BCs, Government of Haryana
Education for All
H
ow has your experience been as an Education Minister in Haryana? Please shed light on the major initiatives that you have taken for improving the quality of education in the state? It is a really wonderful experience to be the Education Minister of Haryana. I am proud
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to be the Minister of department whose work can make so much positive difference in the life of common citizens. During the last few years, lot of expansion has taken place in the field of Higher Education in terms of quality and quantity. Till 2004-05 there were only three universities in the state, whereas at present there are 22 universities under the administrative ambit of Higher Education Department. The present government has started 35 new Government Colleges. The scope of the work
that has been done also becomes apparent from the fact that Haryana Government has exponentially increased the budget allocation from Rs 25474.50 lakhs in 2004-05 to Rs 107263.37 lakhs in the year 2013-14.
Tell us about the initiatives that you have taken for improving the state of minority education? Many initiatives have been taken by the state government to ensure that our minorities have
In Person
access to best possible education. We have started the system of post-matric scholarship and pre-matric scholarships. Programmes such as Jajba-e-Taleem and Dastak-e-Taleem have recently been started in the district, under which members of school management committees, NGOs and eminent citizens conducted door-to-door survey to ensure 100 percent enrolment of students in schools. In some minority districts we have opened model schools for giving more attention to the students from minority communities.
Three decades back even a 12th grade student used to get jobs very easily, but nowadays someone with college education finds it difficult to get employed. Do you think there is something wrong with our education system? There is no doubt that there is a miss-match between the kind of education that is being provided and the exact needs of the country. For best results, the academic community should have a thorough understanding of the kind of skills that the industry needs. What is the demand of the industry? What is the demand from the MNC’s? In some parts of the country, there is high level of unemployment and at the same time the leading companies are facing shortage of well-trained manpower. We are now organising job-melas and placement cells in universities. We are also making efforts to ensure that the education that is being provided is in line with the needs of the industry.
Gurgaon is now regarded as a hub of some of the best schools and universities in the country. How do you view the educational infrastructure that has come up in the city? In fact, I would like to begin by saying that Gurgaon is the safest city for children and women and that is one of the reasons why many people prefer to live and work in this city. The city is home to much world class IT companies. An excellent educational infrastructure has also come up in the city. This is a good opportunity for youth of Haryana who want to get quality education and find suitable jobs. In my opinion the infrastructure for better education and employment opportunities must be expanded to other parts of the state and that is already happening.
Many educationists complain that value is missing from today’s education system. What is your opinion on that? Skill, Attitude, overall personality traits like confidence and courage, application of knowledge, and ethics are missing in the ongoing education efforts. Perhaps it is true that value education has been lost in the race of commercialization and competition. There is such a
should be the best way forward for higher compliance? In Haryana, there are 15000 government and more than 5000 private schools that have to comply RTE Act, 2009. The State Government and Department of School Education are working in true spirit to implement RTE Act, 2009. Haryana is the first state in the country to withdraw the school fee under RTE Act and reimburse the same. Haryana is one of the top
Many initiatives have been taken to ensure that our minorities have access to best possible education pressure on the teachers to impart certain skillsets in their students that they might not be able to give enough time in imparting value based education. But it is also true that value education cannot be the sole responsibility of the educational institutions only, the entire society has to pitch in. Parents, NGOs, the media, and other social figures have to come forward and work together for developing a better future for our students.
Today there is a major shift happening in our education system for incorporating better IT systems for improving the quality of our education. In your opinion what are the major challenges in the path of having IT in education? Based on the experience, a need for strong mechanism for monitoring and management needs to be set in place at all levels for ensuring optimal delivery of set targets. There is a need to develop and use appropriate e-content to enhance the comprehension level of children in the various subjects. There is also a need for pre-service as well as in service training to all the teachers in effective use of ICT in teaching and learning process. We also have to set-up smart schools at the district level to serve as demonstration models for neighbouring districts.
Large numbers of schools are yet to comply with various provisions of the RTE Act. What
states in the country to constitute School Management Committee, provide training to the members of School Management Committee, implement fund transfer system to strengthen the School Management Committees financially, provide free entitlements under RTE Act, enrolment drive and girls enrolment. We have reduced dropout rate with collective efforts. We also recruited the teachers to maintain teacher pupil ration. In my opinion, Haryana is among the top five states in implementing RTE Act 2009 in India. We are committed to comply with RTE Act in letter and spirit. We used to guide teachers, School Management Committee, Private Schools, villagers time to time. We are preparing a mechanism for the transparency of the compliance of RTE Act, 2009.
Today no one can deny the importance of English for getting better jobs. But at times the students from government run institutions are unable to develop proficiency in English speaking. What can be done about this? English Labs have been set up in 31 government run colleges. These colleges are being developed as centres of excellence. The requirements of students in Haryana in regards to development of proper English speaking skills are quite unique, so we have to develop our own systems imparting this skill. We are hopeful that these English Labs will serve the propose of enabling our students to develop right kind of linguistic skills. February 2014 / egov.eletsonline.com / egov
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IN PERSON
Y S Malik
Additional Chief Secretary Electronics & Information Technology; Industries & Commerce; Mines & Geology, Government of Haryana
Developing
Integrated Platform
for better e-Governance
W
hen it comes to e-Governance, what are the key achievements of Haryana during the last few years? Compared to the work that has been done in other states in the country, how you see the progress of e-Governance initiatives in Haryana?
Haryana has been a leading implementer of first and second generation e-Governance applications, largely due to the efforts of the state NIC unit. Examples of this are the eDisha centres for citizen services, Land Records management, e-Treasury, Payroll Information System, etc. On the infrastructure side, we have been running our SWAN for many years now; our State Data Centre is not only fully functional, but is nearly fully utilized. While these are noteworthy, I believe that our preparation for the next generation of integrated e-Governance applications will stand out. We are one of the few states with a fully functional Cloud services deployment that is being actively used by our flagship projects. To ensure unhindered capacity expansion, we have entered into a strategic partnership with BSNL to overflow our data centre needs into their premises. In parallel, we are finalising the construction of a new data centre designed to meet our longer term needs. Some of the MMPs are also now geared for the future. The
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“We are looking forward to a new generation of integrated applications that are designed with the citizen in mind,� says Y S Malik
IN PERSON
e-District and CSC projects have been converged to strengthen citizen services delivery – and are being implemented by a strong internal team. These will be running on our e-Governance Integration Platform called the Haryana OneState – perhaps making them the first MMPs of this nature. The Commercial Taxes mission mode project that has been initiated has recognised the migration to GST as a key scope item. In short, we are looking forward to a new generation of integrated applications that are designed with the citizen in mind and are capable of delivering improved efficiencies within the Government.
Haryana government is on verge of providing the citizens the benefit of Right to Services. Please tell us about the services that will be covered under this new right. The essence of this Act revolves around meeting the requests of the citizens in previously stipulated response times and fixing responsibility for efficiency in delivery of services on the individual(s) who will be involved in the service delivery. One of the key imperatives that would result from this Act would be a clear definition of the service, including its outcomes. In IT service parlance, it is a kind of SLA that the Government would provide to its citizens. Today when one picks up the phone, the dial tone is practically guaranteed, but that was not the case ten or fifteen years back. It is our vision that we bring such dependability to Citizen Services. The Right to Services Act will provide the much needed vibrancy to the performance levels within the Government to get there.
How is the State of Haryana doing in terms of Aadhaar Enrolment? In your opinion, what are the ways by which the citizens of the state will benefit from this massive rollout of Aadhaar? We had a benefits-first vision for Aadhaar implementation – where we dovetailed the implementation of our PDS project with Aadhaar. Unfortunately, that did not work out as well as we had envisaged. This resulted in a late start for Aadhaar enrolment in the state, but after some corrective steps, we have now made up for the lost time. We estimate
Haryana’s initiatives in Land Record Maintenance In the area of Land Record Maintenance Haryana has taken several steps. While the detailed functionality could run quite long, some of the interesting aspects are:
• Implementation of HARIS (Haryana Registration Information System) for the property registration work & HALRIS (Haryana Land Records Information System) for major land records documents like Jamabandi and Mutation, in all Tehsils and Sub-Tehsils. • HARIS captures On-line Photographs & Biometrics of Buyers & Sellers and witnesses. Provide Collector Rates of Property, facilitate Stamp Duty Calculations & Deeds Writing though standard deed templates. • The mutation process of HALRIS has been integrated with the digitized cadastral maps, using BhuNaksha software, to cut the tatima in mutations involving the part of the khasra i.e. to divide the khasra/plot during the mutation process. • Integration of textual land records with
cadastral maps (using Bhu-Naksha) using the HARIS / HALRIS bridge provided a well-integrated solution for management of Property Registration, Land Records, Textual Jamabandi, mutation process and the maps of land parcels, which is probably unique in Country. This integrated system is being implemented in Ambala tehsil, where-in digitized cadastral maps of 150 villages have been linked with the Jamabandi data. The solution has also been operationalised for 15 villages in Hisar Tehsil and 09 villages in Uklana Sub-Tehsil. The copy of map of Land Parcel is also issued along with the copy of textual Recordof-Right (RoR) from the integrated system. There are about 70,000 village maps (known as Mussavies/ Cadastral Maps) in the State. The digitization of cadastral maps of
that over 80 percent of the state’s population have already been enrolled and the rest will get enrolled in the next few months. Over 69 percent of the population have already had their Aadhaar numbers generated/ issued. This will help us create a dependable State Resident Data Base that will become a foundation of our next generation citizen service delivery platform. It will help us to simplify the application procedures for many services; it will also lead to a vast reduction in
entire state has been outsourced, through open bidding. • Appointments Management System: AMS Service added to HARIS for queue management at HARIS centres. Appointments are issued to parties for deed registration and HARIS processes the appointments in FIFO order. • Provision to digitally signing of RoR and Issuance of digitally signed RoRs from HALRIS centres has been made. Provision has also been made to digitally signing of Jamabandi database for issuance of RORs generated from digitally signed database. • 2-D Bar coded copies of Record-of-Rights (RoR) are issued from HALRIS Centres. Touch screen based kiosks interface have also been made available at Tehsils. Web enabled access to ROR data is available on http:// jamabandi.nic.in
the paper-processing burden of the Government by enabling digital delivery of services. Thus many more citizens will be able to enjoy government services in very less time. A simple elimination of ID proof and address proof attachments in one service per year for 50 percent of the residents will mean that we will have reduced the production, storage and processing efforts equivalent to 2.5 crores sheets of paper. This is a substantial saving and it is also good for the environment. February 2014 / egov.eletsonline.com / egov
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IN PERSON
Aadhaar is an effective tool for ensuring that the benefits being provided by the government directly reach the deserving beneficiaries. What steps are being taken to develop systems for efficient Aadhaar based money transfers to beneficiary accounts?
(SRDB). We have recently mandated the integration of all our e-Governance applications to this platform – thus paving the way for full scale migration from standalone applications to integrated applications. We are quite positive that this will go a long way in implementing our social inclusion schemes and reaching the right beneficiaries.
There are many ways by which Aadhaar can be useful for government departments. Direct Benefits Transfer (DBT) through the Aadhaar Payment Bridge (APB) is an efficient mechanism that transfers benefits to the Aadhaar Linked Bank Accounts of the intended beneficiary. For the short term, the state has identified several schemes from various departments for DBT implementation in two districts to start with, and has appointed nodal officers at district and state levels to implement them. A Monitoring cell is in place to ensure effective implementation.Digitisation of beneficiary data, seeding of Aadhaar numbers and other related activities are being regularly monitored by the district administration. For the longer-term, our e-Governance Integration Platform (Haryana OneState) has been built around the State Resident Data Base
At times, the e-Governance initiatives fail to deliver their full benefits because there is lack of capacity building in the concerned government departments. Please tell us about the work that the Department of Electronics & IT is doing to ensure that the concerned officers are well versed in the computer technology? This has been a nationwide phenomenon and not specific to Haryana. It is for this reason that the Union Cabinet has accorded special approval to the National e-Governance Division of Government of India to establish the State e-Mission Teams (SeMT) by engaging IT professionals on contractual basis with remu-
neration that is very close to the market levels. The concept of contractual engagement is still very nascent in this country and even this significant move has not led to the coming of the right kind of technical talent into the Government. Given the lack of any better alternatives, this still remains one of the best means of attracting IT talent into some of the mainstream projects of the state. The State of Haryana has been making the best use of the SeMT and we have been extending the same philosophy of hiring for the Project eMission Teams (PeMT) as well. There are also strategic alliances with organizations such as C-DAC and BSNL for software development, security management and core IT infrastructure services that are very critical at the current stage of various IT initiatives. The most crucial stages of the project starts with planning all the way through to achieving steady state of the project and it is during this stage that expertise is required to conceptualize and steer the e-Governance initiatives. HARTRON, the state electronics agency, is working to empanel various consultants to support such needs. However, one has to admit that flexibility is limited due to various Governmental limitations and norms and it cannot match that of the private sector.
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IN PERSON
Keshni Anand Arora
Deputy Director General Unique Identification Authority of India (UIDAI) Planning Commission, Government of India
Better
Governance Through UIDAI
Keshni Anand Arora is an IAS officer of the 1983 batch. Currently serving as Deputy Director General, UIDAI, she holds the rank of Additional Secretary in Government of India. As DDG, she is the in charge of Punjab, Haryana, UT Chandigarh, Himachal Pradesh and Jammu & Kashmir. She has earlier been the Managing Director of HARTRON and Principal Secretary, Tourism,
P
lease provide us with an overview of the UIDAI project in Chandigarh, Haryana and Punjab. What is the status of the Aadhaar enrolment
these states?
The UIDAI project is progressing at a healthy pace in this region. We have covered about 95-96 percent of the population in Chandigarh. Out of these, about 85 percent have already been given the Aadhaar numbers. This means that the enrolment in Chandigarh is now close to the saturation level. In Punjab we have done about 90 percent coverage, and the Aadhaar numbers have been allotted to 77 percent of the population. In Himachal Pradesh there is 98.9 percent coverage, with the Aadhaar number being given to 91 percent of the population. When it comes to Haryana, the UIDAI Project was stated in early 2011 and it was coupled with state PDS project. By now we have coverage of around 77 percent of the population in the State. The Aadhaar numbers have been generated for 57 percent of the population. In some districts like Sonipat and Ambala we have covered close to 95 percent of the population. In Panchkula, we have covered round 89 percent. So I would say that the overall coverage of the population in Haryana is quite good. In fact, the coverage and the rollout of Aadhaar through voluntary compliance is now almost near completion, a small section of the population is left, this we plan to cover in the next few months.
Transport, Forest, etc.
What steps are you taking to ensure that people who are yet to be covered under Aadhaar also come forward and get themselves enrolled? Currently we are taking out advertisements in different forms of media to make people aware of the advantages that accrue to them once they enrol with Aadhaar. People are being informed
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“Aadhaar is an enabling platform that can be leveraged by State as well as non-State players for cleansing data, identification of beneficiaries and improving service delivery,” says Keshni Anand Arora
of various ways by which their lives can become easier when they have their Aadhaar number. In fact, Direct Benefit Transfer (DBT), based on Aadhaar, is already being used to provide scholarships to students in this region. All four areas – Chandigarh, Himachal Pradesh, Punjab and Haryana - are doing lot of good work in the area of Aadhaar based DBT. In Haryana, the DBT scheme was launched in February this year. The Aadhaar enabled DBT is helpful in providing end to end traceability and availability of funds transferred. DBT helps in providing de-duplicated database to the Government while
IN PERSON IN PERSON
RO-Chandigarh Outreach Activity Name of Event
Held at
Date
IEC Activities
Camp for jail inmates
Chandigarh
4th February
Aadhaar enrolment camp
Camp for blind people
Gurgaon
13 March
Aadhaar enrolment camp
Women’s day
Shimla
8th March, 2013
Camp for Leprosy patients
Yamunanagar
18 March
Aadhaar enrolment camp
Faridabad
18-19th march 2013
Aadhaar enrolment camp
Ludhiana
15th April
Aadhaar enrolment camp
Chandigarh
28th April
Aadhaar enrolment camp
Chandigarh
29th April-4thMay , 2013
Aadhaar enrolment camp
Mother Teresa Home
Ambala
2nd May ,2013
Aadhaar enrolment camp
Samarth –Residential Day Care centre for differently able residents.
Chandigarh
8th August
Aadhaar enrolment centre
Old Age Home Janak Sewa Samiti, 1162, Sector-19, Faridabad Blind Residents , Jyoti Kendra, Hamara Road, Near Kitchlu Nagar Mother Teresa Home Regional Institute for Mentally Handicapped(RIMH) Children
th
Aadhaar enrolment centre, free-e-Aadhaar download, Aadhaar quiz
for individual beneficiaries it facilitates cash withdrawal from Business Correspondents or micro-ATMs across India. In Chandigarh we have conducted experiments to show that when we facilitate social welfare pension, disability pension and widow pension through DBT and Aadhaar based authentication, we are able to save substantial sums of money. Similarly in Jawaharlal Nehru National Urban Renewal Mission (JNNURM) we have used the Aadhaar to bring more transparency in the allotments of flats. Earlier what used to happen was that people would take a flat under JNNURM and sell it off, only to come back again under a different identity to claim entitlement over another flat. Now with the usage of Aadhaar we are able to identify the beneficiaries in a foolproof manner, so there is no scope for miscreants to claim another flat under JNNURM.
During Aadhaar enrolment
Even the large private sector companies are suffering from people who enrol with fake or duplicate identities. Do you see Aadhaar being used by the private sector for employee management?
The Government of India has launched the DBTL scheme under which subsidies are paid directly into the Aadhaar linked bank account of consumers. Please give us your views on this scheme.
Aadhaar is useful because it is the country’s largest online biometric database. There is lot of enthusiasm in private sector about Aadhaar. You see
The importance of Aadhaar can be understood if you look at the Direct Benefit Transfer for LPG consumer (DBTL) scheme. It has been launched
the information gets encrypted
the moment it is captured
at the point of collection large companies often outsource the employment and management of their contract staff. So when any particular individual, who is employed on a contractual basis, is removed from job due to any reason, he can go to some other agency and enrol under a different identity. He might be back in the same organisation from where he was removed under a different identity. Once private companies start using Aadhaar linked bank accounts to disburse salaries and pensions, the problem of fake employees will be removed.
with the aim of ensuring that the consumer entitlement of LPG subsidy is not siphoned away. At the time of purchasing the cylinder the consumer has to pay for the full price of the cylinder, the subsidy money subsequently gets transferred to his Aadhaar linked bank account. After the success of DBTL scheme in 20 pilot districts, Government of India has decided to extend the DBTL scheme to 289 districts by January 2014 in phases depending on Aadhaar penetration. Now the Aadhaar penetration in all districts of Haryana, Punjab, Chandigarh and Himachal Pradesh is quite good, so we will have no problem in ensuring that there is efficient rollout of the scheme from 1 January 2014. In order to create awareness amongst people about the DBTL scheme, , banks, LPG companies and the distributors are conducting camps for providing adequate information to the public. The response from these camps is very good. We are now also thinking of coming up with a system to February 2014 / egov.eletsonline.com / egov
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IN IN PERSON PERSON
enable Aadhaar seeding and bank account seeding in the premises of the LPG distributor itself.
At times people are unable to access the benefits of Aadhaar as they don’t get their Aadhaar number on time. What steps are you taking to handle grievances of the citizens? Well, in the region that I am looking after – Haryana, Punjab, Chandigarh and Himachal Pradesh – we have been able to achieve very good Aadhaar penetration. A large majority of the people are already enrolled in Aadhaar, so the instance of people not being able to access benefits that they are entitled to due to any lack of Aadhaar number is minimal. As I already said, we are taking several proactive steps to ensure that the small percentage of the population that is remaining should also get enrolled in the coming weeks. The field level workers and the sarpanchs in every district have been told to ensure that the remaining people in their area get covered soon. We are very prompt in grievance handling. People can contact us through email or toll free numbers and tell us about any issue that they are having when it comes to Aadhaar. We do our best to ensure that all the grievances are resolved in a timely manner. The e-Aadhaar facility is available on the UIDAI website. Those who are yet to receive the physical copy of their Aadhaar, can download e-Aadhaar.
Aadhaar has already become quite popular in the country. In your opinion, what kind of applications can be developed from it? The main advantage of UIDAI is that it works with the efficiency that you mostly expect from the private sector. The general communication is conducted through email system, which is designed in such a way that everyone is informed of what is happening in the organisation at any particular point of time. When there is so much efficiency in the organisation, you can expect many new useful applications to get developed for Aadhaar. The applications will be developed by different government departments, state governments and even the private sector. What Aadhaar does is provide a platform and it is for other entities to leverage this platform and make best use of it. The best thing about UIDAI is that it is a learning organisation, we learn constantly from the experi-
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Social Inclusion ActivitiesUIDAI enrolment at Samarth u BThe UIDAI RO,
Chandigarh, facilitated special Aadhaar Enrolment camp at Samarth- Residential Day Care centre for differently abled residents, in association with Registrar-Union Bank of India. u The camp was
inaugurated by Keshni Anand Arora, Deputy Director General, UIDAI. At the camp, 25 differently-abled inmates were enrolled for Aadhaar. u Since inmates at Samarth are person with special needs, it is difficult for them
ences that we have from the work that we are doing and then we endeavour to bring further improvement in the functioning and service delivery of the organisation.
It has been suggested in the past that the finger print based biometrics might not be entirely accurate. In rare instances, the finger prints of the people engaged in manual labour can become distorted or unreadable. What is your view on this? When you do the normal biometrics, you only take the prints of two fingers. But in case of Aadhaar we capture of the data of all ten fingers and also the iris. The authentication is usually based on your best finger, and in our experience, it does not fail. When we take the biometrics of people who are engaged in manual labour, it takes more time. This is because the system wants to gather the best fingerprints possible. However, we are also having the iris scan, which is quite foolproof.
In the area of Financial Inclusion, Aadhaar is expected to provide lot of benefits. What is your view of using Aadhaar as a tool for enhancing the scope of Financial Inclusion in the country? Banks have started using Aadhaar as one of the systems for identification of its account holders. Many banks are currently engaged in providing social welfare pension, disability and widow pension through Aadhaar linked bank accounts.
to access the other regular Aadhaar enrolment centres which other persons easily can. Hence for the facility of the inmates of Samarth, the enrolment camp was planned in the centre itself.
Today banks are having facility in their branches through which they can authenticate the identity of a person by using Aadhaar. This brings more security to the banking system. Many of the benefits offered by UIDAI, like online biometric authentication and facilitation of Government payments, will continue to be leveraged by banks and service providers across time for servicing the residents. But there are certain benefits, like elimination of the customer acquisition cost or rapid scale build-up, which can be fully leveraged only if the bank accounts are opened leveraging the Aadhaar enrolment process.
Some privacy related concerns are being raised about Aadhaar. What steps are being taken to ensure that the privacy of the citizens is protected? You see, Aadhaar is a tool for giving every section of society in the country a legal identity so that everyone is able to access the range of services that the government is providing. During Aadhaar enrolment only the basic data is collected. The information gets encrypted the moment it is captured at the point of collection itself. Even if someone needs to revise the information the moment after it has been collected, the operator cannot help in that case. The information has already been uploaded into the system and is secured behind firewalls. Your approval is required to authenticate your identity and while revealing who you are, the system just gives a yes or no response. Privacy is safeguarded at every stage in the system developed by UIDAI.
IN PERSON
Devender Singh
Principal Secretary, Power Department Government of Haryana; Chairman, Haryana Tower Utilities
Creating
systems for affordable & regular electricity
T
oday consumption of electricity is rising in all parts of the country. Please tell us about the initiatives that are being undertaken to ensure that people in Haryana have access to round the clock electricity? The vision of the department is to create the necessary infrastructure for providing reliable and uninterrupted supply of power to all categories of consumers at optimum price. We are working to bring lot of improvement in our infrastructure to cater to the load growth that is taking place in rural, urban and Industrialcommercial segments. The focus has to be not only on arranging the much needed supply of electricity, but also to provide adequate infrastructure for evacuating the power. We have prepared an integrated plan for next three years where depending on the load growth projections for various categories of consumers, we have planned the infrastructure augmentation that needs to be done. We have tied up with various resources of funding ranging from international funding and domestic financial institutions. Close to Rs 8000 crore of investment will take place during Haryana’s electricity sector during the next three years. This investment will help us in developing infrastructure for ensuring that there is an effective system in place for evacuating the power that is generated. Our ultimate aim is to give consumers high quality round the clock power.
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What are the sources from which you are procuring the electricity for supply in Haryana? The state has its own power generation company; this is the Haryana Power Generation Corporation Ltd (HPGCL). HPGCL came into existence on August 14, 1998, for bringing excellence in power generation in the State‘s own generating stations. In addition, it has been entrusted with the responsibility of setting up of new generating stations in order to keep pace with the ever increasing demand of power. The Corporation has an ambitious plan to add sufficient generating capacity in the State in order to bridge the gap between demand and supply. Two Units of 300MW each were commissioned during FY 2008-09 at Deenbandhu Chhotu Ram Thermal Power Plant at Yamuna Nagar. The two Units of 600MW capacity each at Rajiv Gandhi Thermal Power Plant, Khedar, Hisar, were commissioned in a record period of 43 and 49 months respectively. The Haryana Power Generation Corporation Ltd. (HPGCL) has embarked on a mission to establish itself as a modern, growth oriented organization and to make its presence felt in the country’s dynamic power sector. We also source power from other companies to take care of the State’s needs.
With the existing infrastructure how much electricity are you able to provide in the state? What is the level of power cuts in the urban and rural areas? In urban industrial areas, we are providing 23-24 hours electricity, barring a few interruptions. In rural areas we are, as of now, providing 14
hours of electricity, on an average. But we have launched a scheme under which we will be asking people in rural areas to start having their electricity meters on the pillar boxes. Those who opt for having meter in pillar boxes can have 24 hour supply of electricity. We have tried this scheme in Punjab, where the level of distribution losses came down significantly once the meters were placed on the pillar boxes. As currently the meters are installed inside the premises of the consumers, it makes it easier for tampering or theft to take place. Once the electricity meters are installed on pillar boxes, tampering will become almost impossible, and the consumers will be very careful in their use of electricity. There will be less wastage and the consumption level might even go down. Our objective through this scheme is to incentivise the rural population to use meter boxes and have their electricity consumption billed accurately. Anybody who agrees to have his meter placed in pillar boxes is eligible for a discount of 10 percent on their overall bill, and those who pay their bill on time get another discount of 10 percent.
Please tell us about the status of some of the major Power Plants in your state? The power stations at Panipat and Yamunanagar and Hisar are giving excellent performance and have broken all previous records of efficient generation. We have an ambitious plan to add sufficient generating capacity in the State in order to bridge the gap between demand and supply. Two units of 600 MW capacity each were commissioned by HPGCL in a record time at Rajiv Gandhi Thermal Power Plant, Khedar, Hisar.
IN IN PERSON PERSON
“The development of any state depends to a large extent on availability and usage of electricity. Haryana is one of the fastest growing States in the country and we are making efforts to ensure that there is regular electricity supply for all,� says Devender Singh
February 2014 / egov.eletsonline.com / egov
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IN IN PERSON PERSON
Additional 660MW Unit with Supercritical Technology is being set up at Yamuna Nagar, as an expansion of the existing coal based 2x300 MW DCRTPP Yamunanagar. The Corporation is also coordinating the activities of 1500MW Project at Jhajjar which is being developed as a Joint Venture between NTPC, Government of Haryana, and Government of Delhi. Then there is the 1320 MW Coal based Thermal Power Plant at Jhajjar which is being developed by CLP Power India Limited. Also I would like to point out that today the discoms have been told that they have to procure power through a competitive bidding process. So the State can also procure power from outside, if it is of optimal cost.
Transmission losses are quite high in the country. The R-APDRP Scheme has also been launched to curb such losses. What’s the state of the implementation of R-APDRP in Haryana? The R-APDRP scheme is progressing at a healthy pace; it is expected to get completed by May 2014. We review the progress of the project every month. Projects under the R-APDRP scheme are being taken up in two parts. Part-A includes the projects for establishment of baseline data and IT applications for energy accounting/auditing & IT based consumer service centres. Part-B includes regular distribution strengthening projects. The scheme is proposed to cover urban areas - towns and cities with population of more than 30,000 (10,000 in case of special category states). In addition, in certain high-load density rural areas with significant loads, works of separation of agricultural feeders from domestic and industrial ones, and of High Voltage Distribution System (11kV) will also be taken up.
What are the major reasons for loss of electricity in the rural areas? The most common case of loss is that the consumption of electricity is not properly metered. At times there is the outright theft of electricity, as people use these kundi connections. We regularly send our teams to detect such cases of electricity theft. We are also encouraging the villagers to regularise their Kundi-Connections so we do launch campaigns. Secondly the meters that are used either they are defective or the build energy is not properly recorded so there might be tam-
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Future Electricity Projects in Haryana • 1500 MW Gas based Project at Faridabad • 660 MW capacity additional super critical Thermal Unit at Yamuna Nagar as an extension of 2x300 MW DCRTPP, Yamuna Nagar • 2800 MW (4x700 MW) Nuclear Power Plant in District Fatehabad near Village Gorakhpur
– Site stands identified by Nuclear Power Corporation of India. Govt. of India has approved the setting of this Nuclear Power Project in Haryana during October 2009 • Setting up of 6.5 MW Grid Interactive Solar Power Project on its own land adjacent to Power House-D at WYC
pering of the meter. Sometimes the meters are bypassed which means the exact energy which is utilised or consumed is not recorded so these are the two reasons. So we are trying to tackle these issues by first trying to shift the meter outside under lock and key so that the exact consumption takes place. We are also trying to provide electricity through cables so that the opportunity of hooking is not be there.
Rajiv Gandhi Grameen Vidyutikaran Yojana (RGGVY) has been launched for enabling the remote villages to have access to electricity. What is the state of implementation of this project in Haryana? RGGVY is basically meant for the electrification of the un-electrified villages. It is also meant to enable intensive electrification in states where some amount of electrification has already been undertaken. Under RGGVY, electricity distribution infrastructure is envisaged to establish Rural Electricity Distribution Backbone (REDB) with at least one 33/11KV sub-station in a block, Village Electrification Infrastructure (VEI) with at least a Distribution Transformer in a village or hamlet, and standalone grids with generation where grid supply is not feasible. Subsidy towards capital expenditure to the tune of 90 percent is being provided, through Rural Electrification Corporation Limited (REC), which is the nodal agency for implementation of the scheme. Electrification of un-electrified Below Poverty Line (BPL) households is being financed with 100 percent capital subsidy. More than 90 per-
Hydel Electric Project at Yamunanagar, as a pilot project • Coal block at Marato-Mahan in MP with estimated coal reserves of 956 Million Tonnes allocated jointly to HPGCL and Delhi Govt. Required steps being taken for development of coal block
cent of the money which we got under Rajiv Gandhi in the 10th and 11th Five Year Plan have been utilized and the BPL connections have already been provided.
Your department has been taking measures to install smart meters for accurately measuring the electricity consumption of consumers. Please tell us about this project. I strongly believe that the use of Information and Communication Technology is very crucial in the electricity sector, especially in the distribution sector. A total of only 3 percent of our consumers consume 65 percent of the total energy in the state, so any measure to check electricity losses will have to concentrate on this category of high-consumers. Manual meter reading and billing are the major sources of revenue leakage. Measures are being taken to completely eliminate manual intervention in meter reading in case of high-consumers of electricity. The system for automatic meter reading (AMR), billing and regular data analysis is being introduced in phases. In case of AMR, there is no human intervention and it is possible to have a close watch on the electricity consumption. It also ensures accurate billing. For consumers above 10-Kw of connected load, automatic meter reading (AMR) has been initiated. For the other consumers below 10-Kw load, meters with optical port, facilitating reading through CMRI, are being procured so as to eliminate manual meter reading and plug revenue leakage. Remote reading through data concentrator units is also being planned.
IN PERSON
Krishna Mohan
Additional Chief Secretary, Revenue & Disaster Management, Government of Haryana
Technology
for Transparent Land Records Management
T
oday many citizens face problems in identification and registration of their properties. Please tell us about the initiatives that have been taken by HALRIS (Haryana Land Records Information System) to bring efficiency and transparency in registration of land.
Web enabling of the Land Records has brought transparency by making available access to the ROR (Jamabandi Nakal) on anytime, anywhere basis. The system uses the collector rates as bench marking rates for computing the stamp duty. So in any case the registration of property is not allowed below the collector rates. This feature of the system has eliminated the requirements of Pre-Registration audit. So Revenue Department has stopped the pre-registration audit of documents, which has saved the general public from the harassment at the hands of auditors. HALRIS has shifted the revenue records management from patwari centric to tehsil centric model. Now patwari and kannongo sitting at the tehsil center can issue the Jamabandi nakal and do the mutation for all the villages of the tehsil. This saves the efforts and money of general public for locating the field patwaris to get the copy of revenue records. Standard deed templates are available on the web site, public can use these templates to draft the document, no need to go to deed writer for preparing the document. Deed writers sometimes charge more than the govt. fixed rates of preparing the deed. Touch screen are installed in the tehsil centres where public can see the land records and status of the mutations, etc.
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“In Haryana, the workflow based Property Registration System (HARIS) and Land Records Information System (HALRIS) have been standardised, stabilised and dynamically integrated,� says Krishna Mohan
This makes the land records management fully transparent and open to public.
The Department of Revenue and Disaster Management system has developed AMS (Appointment Management System) for enhancing efficiency in the Deed Registration work. What is the status of rollout of AMS in the state? To enhance the transparency in the deed registration work a new system of giving appointments for deed registration has been introduced with
the help of National Informatics Centre (NIC) Haryana. AMS is already operational in 12 Tehsils shortly it will be rolled out in other District Headquarter tehsils of Haryana.
Give us the key features of the Jamabandi website? Jamabandi website (http://jamabandi.nic.in) is designed and developed by National Informatics Centre (NIC), Haryana, to provide the data and information related with the Land Records and Property Registration. This site has three major sections, i.e., Jamabandi Nakal, Query, and Property Registration. Jamabandi Nakal section
IN IN PERSON PERSON
provides the nakal of Jamabandi on the basis of Owner Name, Khewat Number or Khasra Number. Jamabandi data of 6324 villages out of 7082 is already available on this site. Solution to auto synchronize the Jamabandi data published on web has also developed and implemented in more than 60 tehsils. Jamabandi data for these 60 tehsils is synchronized with the tehsil server within 15 minutes of occurrence of any transaction like Deed Registration, Mutation etc. For these tehsils public can view the updated jamabandies in a near real time fashion. Query section provides the number of queries like Owner Details, Cultivator Details, Khasra details, Total land on the basis of source of irrigation, type of land, etc. Property Registration section provides the details related with the deed registration like Collector Rates, Rates of Stamp duty and Registration Charges and summary information of Stamp Duty and Registration fee collections over the period at Tehsil, District and State level. This summary information is required by the staff to generate various reports etc. Data of all the deeds registered daily is being transmitted to the State data Centre. Digitally signed copies of all the registered deeds (except will) and mutations are being uploaded to Jamabandi.nic.in.
Procedural workflow for Appointment Management System (AMS) • Appointment from E-Disha Kendra – One of the applicant visits the E-Disha Kendra after preparing the deed for taking the appointment with SubRegistrar. District IT Society (DITS) established a separate counter for this. The applicant’s photograph is taken and appointment with Sub-Registrar is given to the party on the desired date & time, if available otherwise applicant can change the date and time. Photo identity card of the applicant is mandatory for getting the appointment. • Presentation of Deed – The party visits Sub-Registrar’s office as per the appointment date and time and present the deed to a presentation counter. This counter will take the deed, enter the appointment number in AMS and gives an acknowledgment slip to the party. After the presentation, SR office staff will send the deed to Registry Clerk. • Checking by Registry Clerk (RC) – Registry Clerk checks whether the deed is complete or not and all the required annexure are attached or not. After checking the deed he/she put his initials on the deed, records his
An initiative for providing digitally signed copies of Record of Right (Jamabandi) is now being undertaken under HALRIS. Kindly provide us the way by which the applicant can attain digitally signed copies of Record of Rights?
centres. To achieve this milestone digital signature certificate of all the Tehsildars, Naib Tehsildars and Patwaries, Kanoongos posted in HALRIS centre are being created. HALRIS application has been enhanced by the NIC to add the functionality to digitally sign the copies of ROR.
Revenue department decided to issue the digitally signed copies of Record of Right (Jamabandi) from all the Tehsils/Sub-Tehsils level HALRIS (Haryana Land Records Information System)
What steps are you taking to ensure that there is timely upload of scanned copies of Registered
Workflow for getting
digitally signed copy of ROR (Jamabandi Nakal) (Jamabandi Nakal)
l Applicants willing to take
the copy of ROR visit the HALRIS center of the concerned Tehsil and submit the details of the ROR he wants to get. l HALRIS operator generates the Jamabandi Nakal.
l HALRIS patwari view
the Jamabandi nakal generated by the HALRIS operator and takes the fee from the applicant. He updates the details of the fee and also digitally signs the Jamabandi Nakal.
l Each digitally signed
Jamabandi nakal is having a 15 digit unique number which can be used to verify it by visiting the http:// jamabandi.nic.in
This solution is being tested at Thanesar (Kurukshetra) and Rohtak tehsils.
observations in AMS and sends the deed to Sub-Registrar. • Marking by Sub-Registrar (SR) – On receiving the deed from RC, SR calls the parties and witnesses to verify their identity and deed. If the deed is complete, SR put his initials on the deed and also marks the deed for entry in HARIS; otherwise SR can deny the registration by giving reason for denial in writing. SR also keeps the one copy of the denial report duly signed by the party for office record. • Entry in HARIS – All the deeds marked by SR comes to HARIS counter for entry. HARIS picks the deeds in First in First out (FIFO) manner. Appointment no. of the deed selected for entry is displayed on LCD screen; concerned party approaches the counter for deed entry and photograph. After the deed entry is over, party leave the SR office. If party is not available when their appointment no. flashed on the screen, HARIS operators records their absence and fetch the next appointment no. in the queue. Absentee parties will be given another chance after 30 minutes.
Deeds, Mutation Orders and Stay Orders on the Jamabandi website? To improve the transparency in the property transactions Revenue department has decided to upload the digitally signed scanned copies of Registered deeds (except WILL), Mutation orders and Stay/Attachment orders on http://jamabandi. nic.in. The work of scanning the old registered deeds has been outsourced to private vendors. These vendors are scanning the old deeds and also creating the Meta data to search the deeds. District IT Societies (DITS) have been assigned the task of scanning the current registered deeds and mutation orders. Deeds registered daily are scanned, digitally signed and uploaded to the central server. Digital signatures certificates of Registry clerks and Sub Registrars have been created for signing the scanned documents. NIC Haryana has developed PDFSigner software to digitally sign the scanned documents before uploading to the central server. Training is being provided to the Sub-Registrar office staff to digitally sign the documents. Thanesar Tehsil has made a considerable progress on this front by uploading the 23526 scanned deeds, 10990 scanned mutation orders and 526 stay/attachment orders. February 2014 / egov.eletsonline.com / egov
23
In Person
A K Yadav
Managing Director, The Haryana State Cooperative Supply and Marketing Federation Ltd (HAFED)
Better infrastructure
for farmers
P
lease provide us with an overview of the work that HAFED is doing in Haryana.
HAFED is an apex Cooperative Marketing Federation of Haryana and it came into the existence on November 1, 1966. Ever since its inception, it is playing a lead role in serving the farmers of the State and also the customers of various HAFED consumer products. HAFED has a brand value in the market and is known for supplying hygienic and quality products to the consumers. As an organization, HAFED is dedicated in the services of the farmers of the State by supplying quality agricultural inputs and providing effective marketing support and value added services. HAFED is a cooperative venture and remains a pride of the cooperatives.
HAFED is a major supplier of fertilizers to the farmers. Please tell us about the process by which the fertilizer is procured for distribution? HAFED has been designated as the sole nodal agency for supplying various types of fertilizers to the farmers of the State through cooperative network. HAFED has its own earmarked godowns throughout the state where adequate quantities of various fertilizers, mainly, DAP and Urea are stocked in advance so as to avoid criticality when the demand is at its peak. About 30% of the total demand of DAP and 50% of Urea of the state is routed through HAFED. HAFED procures the fertilizers from various manufacturers or importers like IFFCO, KRIBCO, IPL and NFL to keep the supply chain functional at all times. With a view to promote Primary Agricultural Cooperative Societies (PACSs) and Cooperative Marketing Societies (CMSs) and make them financially viable, HAFED came out with a novel Fertilizer
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“As an organization, HAFED is committed to serve the Farmers of the State by supplying quality agricultural inputs and providing effective Marketing Support and Value Added Services,� says A K Yadav
Supplies Policy, 2013 to share part of its profit with them. HAFED believes in the prosperity of all its affiliates so that dream of prosperity of cooperative movement does not remain elusive.
What steps are you taking to ensure that there is more efficiency in the operations of HAFED? Since HAFED has multifarious activities to perform to the satisfaction of the farmers and consumers, HAFED cannot afford to downgrade its parameters of efficiency. We in HAFED believe to attain excellence at all levels. We strive to maintain the standards of quality, keep our rates competitive yet make some profit for future expansion and
interest of the masses. We are substantial players in improving not only the state economy but also a big substantial contributor to the State taxation.
What is the main objective for the agri-inputs that HAFED is supplying? The organization is also involved in the procurement of food grains. Please provide us with an overview of that are also. The main objective is to make available quality agricultural inputs to the farmers at reasonable price at the doorstep of farmers throughout the year. To boost the agricultural production in the State, timely supply of inputs to the farmers is of paramount importance. HAFED is rendering
In Person
yeoman’s service in making available agricultural inputs at reasonable price at the doorsteps of the farmers through cooperative marketing societies and Primary Agricultural Cooperative in the State. Future, HAFED is the lead procurement agency for procuring all foodgrains for the central pool, prominent among them being wheat and paddy. Haryana produces more than 10 million tons of foodgrains annually. Alongwith Punjab, Haryana remains the second largest contributor to the central pool. At present, there are more than 365 mandis in the State which are being serviced by the Haryana State Agricultural Marketing Board. It would be relevant to mention that Haryana is adopting the latest scientific techniques to improve the production and productivity of main crops. It would be worthwhile to mention that Haryana has bagged Krishi Karman Awards twice for being the best performing state in Wheat for Rabi 2010-11 and Rabi 2011-12. Apart from the hard work of the farmers in bringing this laurel to the State, the Government agencies, like HAFED, Haryana State Seed Certification Agency, State Agricultural University and their extension services also play a major role in transferring the scientific techniques to the farmers.
Storage of food-grains is an area of concern for our country, as there is unavailability of sufficient number of good warehouses. Wheat kind of work is HAFED doing in this area? I agree that warehousing remains one of the critical areas for storage of foodgrains throughout the country. As far as HAFED is concerned, we have been able to take appropriate steps during the last three years to increase the storage capacity of foodgrains for which HAFED has been designated as sole nodal agency for construction of godowns under 10 years guarantee Private Entrepreneur Godown-2008 (PEG) Scheme. Out of a total of 36.53 lakh MTs capacity allotted to Haryana by the Food Corporation of India, Haryana shall be completing 30 lakh MTs capacity before the close of the current financial year. The remaining balance capacity is at different stages of allocation and completion and in all probabilities would be completed in the ensuing financial year. Apart from this, the HAFED has also created its own warehousing to the tune capacity of 11.89 lakh MTs. I am happy to share that Haryana shall be setting a new trend in this area. It will not only improve the scientific storage by way of preservation of foodgrains but also minimize the storage losses.
HAFED has many rice mills located in Haryana. Please give us the details?
What vision you have for the HAFED as its Managing Director?
It is true that HAFED is having 11 Rice Mills located at various stations, namely, Ratia, Jakhal, Kalayat, Dhand, Ladwa, Pehowa, Radaur, Taraori, Ding, Kalanwali and Rania. These mills are contributing to the private milling capacity Custom Milled Rice (CMR) to be delivered to the Food Corporation of India. HAFED looks forward to modernize some of these mills in a phased manner to meet the marketing requirements.
We stand for quality and we will continue to be a leader in quality parameters. As a cooperative institution, we strive to stay at the top. As the Managing Director, it is my effort to add a new range of consumer goods, mainly, pulses in the basket of consumer products for HAFED. The purpose is to supply these consumer items on affordable prices within the area of our operation. Instead of adding new geographical territories, I would like to concentrate on the area where HAFED is engaged at present. HAFED strives to be pride of the cooperatives. I also take this opportunity to thank my team partners for making this happen. With the objective to improve efficiency and transparency in its system, Information and Communication Technology (ICT) has been adopted in all its business areas. It gives me satisfaction that HAFED is making on-line payment to the
In the area of consumer products HAFED has attained major success. Please tell us about the consumer products that you are focusing on? HAFED is one of the very few brands which believe in quality. Our consumer products have generated demand not only within the state but outside also. Delhi and Chandigarh are the mar-
HAFED is one of the few top brands known for its
quality products among the consumers
kets besides Haryana, where HAFED is making an impact. All big institutes, like Panjab University and PGI Chandigarh, Lawrence School, Sanawer and other institutes of the State have a fancy for HAFED consumer products. We maintain our production chain so that marketing network does not dry up and all the consumer goods remain available to the consumers at all convenient locations. Interestingly, HAFED has been making inroads in Leh and Ladakh area of Jammu & Kashmir and also the hilly tracts of Himachal Pradesh. Our Atta, Basmati Rice, Mustard Oil, Turmeric Powder and Sugar are much sought after items. Our Atta in particular is a delicacy. We are putting in extra efforts to meet out the rising demands of the customers. HAFED proposes to introduce three new items shortly which are Multi-grain Atta, Desi Wheat Dalia and Whole Gram. We probably would be the first manufacturer of the Desi Wheat Dalia in the country. Many prominent retail chains have indicated their interest in the new launches of HAFED.
sugarcane suppliers on the same day from this year. HAFED’s own Sugar Mills at Assandh has made this a hard-earned reality. HAFED has been able to make the payment to the sugarcane suppliers on the same day and HAFED is probably the only Sugar Mill in the country to achieve this milestone.
Tell us various organization government or non-government those are helping HAFED in doing its work. We have many organizations like Food Corporation of India (FCI), Food & Supplies Department of the State of Haryana, Directorate of Agriculture, Haryana State Agricultural Marketing Board, Cooperation Department which are working in tandem to make the dreams of the cooperatives realized. All the policy decisions are taken by the Board of Directors (BOD) of HAFED which is an elected body. I also take this opportunity to thank all these departments for their support.
February 2014 / egov.eletsonline.com / egov
25
IN PERSON
Surina Rajan
Principal Secretary, School Education Department Government of Haryana
Ensuring
better Education in Rural Areas
P
lease tell us about the steps that you have taken for bringing efficiency and transparency in the working of your Department at various levels? This is a major public service delivery department of the state with a large human resource. We have tried to bring transparency in the way HR issues of teachers are handled in respect of postings, transfers and promotions. A clear and objective transfer and posting policy has been prepared where prioritization has been described and a minimum tenure has been ensured for each teacher. All such orders are released on the department’s websites. All circulars, notices and guidelines are also posted on website. A digital database has been created of personal records of teachers which is effectively used in various matters. On the expenditure side, the major proportion of funds relating to civil works, school procurements, incentives to children, mid-day-meals are spent in decentralized mode at school level. All funds are transferred directly into bank accounts of School Management Committees (SMCs). SMCs have been constituted in all schools where 75 percent members are parents of children studying in the concerned school. Community at large and stakeholders in particular have come closer to schools and positively impact the functioning of schools. Nearly 18 lakh children receive monthly cash
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“In order to ensure teacher availability in backward district of Mewat, a separate teacher cadre has been created . Teachers recruited for Mewat will not be transferable to other parts of Haryana,� says Surina Rajan. In conversation with Ankush Kumar
IN IN PERSON PERSON
Measures taken in all the Government schools
l Provision of Safe
Drinking Water. l Separate Washrooms/ Toilets for boys and girls at a distance apart. l Construction of Boundary Wall of the school premises. l No teacher including Head Teacher/
Elementary Headmaster/ Headmaster High School/ Principal Senior Secondary School, below the age of 50 years is posted in purely girls schools. l State Commission for protection of Child Rights have been
stipend through individual bank accounts opened in their name. In case of major civil works or procurements e-tendering process is used. A well defined norm based school upgradation policy has been approved by government which has helped in promoting regional balance in access of schooling up to senior secondary level. As a result, Haryana is far ahead of national level in respect of access and equity in schooling facility. We have also largely complied with requirements laid down under The Rights of Children to Free and Compulsory Education Act of 2009(RTE Act) .In order to ensure that teacher vacancies in schools are filled on regular basis, a separate Haryana School Teachers Selection Board has been established. In order to ensure teacher availability in backward district of Mewat, a separate teacher cadre has been created. Teachers recruited for Mewat will not be transferable to other parts of Haryana.
What initiatives is the Department of School Education taking to enhance the quality in education? A major initiative taken in this respect is improving the quality of teachers by improving pre-service teacher training, in-service professional development and raising the eligibility bar for recruitment. Haryana had introduced Teacher Eligibility Test as an eligibility requirement for all categories of teachers long before other states did it or RTE made it mandatory. Other eligibility requirements have also been reviewed and enhanced. A condition of having consistent good academic
constituted as provided in Rule 27 of the Right of Children to Free and Compulsory Education Rules, 2010. The regulatory provisions of private schools also ensure similar infrastructural provisions.
record in the case of PGTs has been put in all the subjects for direct recruitment. Holding of qualifications of TET has been prescribed in the case of PGT as well, whereas there is no such condition in the rest of the country including Central Schools & Navodaya Vidyalya Schools. Service Rules have been modified and notified. Performance appraisal system of entire teaching and supervisory staff has been revamped linking it to their Job Description and outcomes generated during the academic session. Organizational restructuring is being done to bring required focus on learning outcomes of children. Teachers have been largely relieved of non-teaching duties. A robust MIS is being developed to ensure efficient data collection and management system.
Value based education seems to be buzz of the day. You are taking care of school education in Haryana. How do you make sure that every child gets the value based education at elementary level? Teaching about positive human values i.e. respect, honest, compassion, care, humility and responsibility, improves the quality and education in schools and as such thrust on these creates value based education. In this regard beginning is made with a properly conducted school assembly in each school, celebration of national days in schools and activity modules specially geared toward value education through experiential learning. The text book design, presentation and content also enhance scope for value based
education. It is specific to mention here that in the Morning Prayer regarding positive human values as detailed above, lectures are delivered by head of the institution as well as by teachers and students on regular basis.
For improving the standard of education in the State, a School Teachers Eligibility Test (STET) has been introduced for recruitment of all categories of school teachers and Principals in Government Schools of Haryana. How effective has been the role of STET in imparting quality standard education? It is specific to mention here that STET has been introduced in Haryana State in the year 2008 for all categories of teachers. After the enforcement of RTE the same has been brought in conformity with the guidelines dated 11.02.2011 prescribed by NCTE in the matter in respect of PRTs, TGTs and PGTs. This has ensured a minimum level of standard especially in respect of all categories of teachers.
It has been said that IT can be leveraged to bring and provide quality education to large number of students in any part of the country. So what is the level of ICT implementation in school education in Haryana? Presently, we are having ICT labs in nearly all (3100) secondary and senior secondary schools which have been established with support of several partners like M/s Core Technologies, M/s Everonn, HCL/ and SANMEDIA. Majority of Lans have been established in Client-server model with shared computing devices and use Open Source software. We have been able to increase the number of screens for benefit of students and reduce power consumption of labs. Ministry of IT has also awarded the state recognizing this as a Good Practice. I must also mention about few other initiatives here. We have started a programme named G-10 in ten schools of Gurgaon for upper primary classes for teaching of Science and Mathematics through a customized Learning Management Software. It is third year of implementation and it has made sustainable contribution to skill levels and competencies in the subjects of both the February 2014 / egov.eletsonline.com / egov
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IN IN PERSON PERSON
teacher and the student .The results will be documented and the programme would be adapted as required before being taken to scale . Another programme is being implemented in two blocks of Kaithal and Kurukshetra districts where we have created three smart classrooms in primary schools and using multimedia content for teaching. While an end line survey of learning outcomes will give us a firm evidence of its impact, currently the element of joy in teaching –learning and enriched classroom transaction is very much obvious. We have plans to take this to selected schools of Mewat in the coming academic session. In partnership with IBM and Shri Ram Foundation, a programme called KidSmart is already going on in Mewat for introducing very small kids (Classes1-5) to interactive multimedia content with help of a guide. The Kidsmart classrooms are vibrant and filled with activity. Learning Links Foundation is another partner which has helped us introduce solar power based computer lab with Cloud Computing exposure to children. In NVEQF, Haryana is the state which has successfully implemented the scheme. One of the skills covered in this project is IT& ITES where children are being prepared during classes 9-12 for the entry level role in IT industry as they turn 18. We had some early success in the programme indicated through placement offers to children graduating in Level IV of NVEQF course.
What was the major initiative your department took last year and what are the future plans for school education in the state? “Quality” is the key word now for the school education department .Having achieved the goals for access, infrastructure and teacherpupil ratio now the state is targeting grade appropriate competencies for all children. Last year, we focused on ensuring zero dropout at transition levels of Class 5 to 6 ; 8 to 9 and 10 to 11 through a specially designed programme called “Pravesh Utsav”. The admission process was led by teachers in an institutional mode .An entitlement Card was give to each child admitted which highlighted the “Learning Competencies” that a child was to acquire in the academic session as the primary entitlement . A Class Readiness Programme was intro-
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We have consolidated our school system and moved towards better infrastructure, better pupil teacher ratio and better classroom practices duced in first six weeks of the academic session as a movement in the entire state. During the said period students of various classes, in which they appeared, were made to recapitulate whatever they have learnt in the preceding class. The focus was on non-textual materials, library books and field activities. Teachers taught the students especially making them clear the basic concepts of the subjects –be it Mathematics, English language or Science. A specific emphasis now will be laid in the department on academic quality comprising of Learning Level Outcomes Tracking on longitudinal basis , Head Masters Training, Pedagogy changes and Teachers Training, besides other parameters of mobilization, organizational restructuring , MIS and infrastructure upgradation. “Linking learning to Livelihood” will be the focus of secondary education by either creating a sound foundation of children for College or University education or skilling them for world of work. NVEQF Scheme already functional in 140 schools will be extended to 50 new schools in the State. Further, a ‘Centre of Excellence’ for skill education is proposed to be set up at Faridabad for carrying out various activities of research etc. in the ensuing year.
What is the work that you are doing for the admission of children belonging to weaker section and disadvantaged group for the society? In Rule 134A of the Haryana School Education Rules, 2003, reservation for meritorious students belonging to Economically Weaker Section (EWS) and Below Poverty Line (BPL) categories to the extent of 10 percent have been provided. The said rules have been framed under Section 24 of the Haryana School Education Act, 1995 (Haryana Act No. 12 of 1999). Further, it has been provided
in the said rule that the school shall charge fee from these students at the same rate as charged in Government schools. It is specific to mention here that all recognized schools of Haryana from Classes I to XII are bound to grant admission to the categories enumerated above. A detailed mechanism having participation of parents as well as private schools has been created to ensure accessibility to all willing children and transparency in allocation of children to schools with usage of an IT application.
Government has enacted and implemented the Right to Education Act in the right spirit towards providing quality elementary education to all. In your view what are the opportunities and challenges of RTE for both private and Public/ Government schools? Haryana has a large and robust private school sector. We would not have been able to achieve the target of universal enrolment and retention without this active participation of private schools. Private schools have been extremely proactive in bringing children to classrooms as it also makes good business sense Government on its side has established schools in all neighborhoods to facilitate all parents with or without any financial means to enroll their children in schools. RTE has further helped us to allocate more budgetary resources as needed for the sector. Haryana was the first state to abolish fee and funds as required under RTE and has also compensated all the school for such loss of fee and funds through state government budget grants. We have consolidated our school system and moved towards better infrastructure, better pupil teacher ration and better classroom practices.
In Person
P K Das
Principal Secretary Department of Social Justice& Empowerment and Welfare of SC&BC, Government of Haryana
Implementing the Agenda of Social Justice
P
lease tell us about the initiatives that are being taken by the Department of Social Justice and Empowerment in Haryana, to bring improvement in the lives of the people? The main function of the Department is to coordinate and supervise the activities of other departments in the matter of implementation of various schemes designed for the needy citizens. We have a separate department for providing assistance to the Scheduled Caste, Backward Classes and De-notified Tribes. The Social Justice and Empowerment department mainly focuses on the old, handicapped, widows, the destitute and the physically challenged. We also look after the welfare of the minority communities. However, to a large extent our work is focussed on ensuring that there is efficiency in the implementation of various programmes meant for the aged, widows, destitute women, orphans and mentally and physically disabled persons. The government of Haryana provides monthly assistances to all these categories.
What is the quantum of monthly assistance that is being provided for these categories of beneficiaries? Earlier the benefits being provided were different for different categories of beneficiaries. But recently the Government took the decision that the rates in every case should be fixed at Rs.
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“Information Technology has a major role to play in the way by which the Department of Social Justice and Empowerment ensures timely and efficient disbursement of benefits to the deserving citizens,� says P K Das
In Person
1000 per month, except for the children. For children we have the Ladli scheme. The total number of beneficiaries in the state is more than 22 lakhs. We try our best to ensure that all the beneficiaries receive their entitlements on time every month. As of now the disbursement of the benefits is being carried about through the Panchayats and the municipal bodies.
Are you using IT to bring more efficiency and transparency in the way the benefits are being distributed to various beneficiaries? Information Technology has a major role to play in the working of Department of Social Justice and Empowerment. At the front end the distribution of benefits is still being done physically through the Panchayats and the municipal bodies, but at the backend there is complete e-Governance. We maintain a digital database of all the beneficiaries on a NIC server, and this database is available online for making additions or deletions and for other departmental work. The designated social welfare officers can add or delete names for taking care of changes in a beneficiary’s status. The software is designed in such a way that it keeps track of who has logged in and what changes he or she has made into the database. On the basis of the updated database we issue an authorisation for the funds that are needed for disbursement of the benefits. The money required is then directly credited into the accounts of the Panchayats and the Municipal Bodies and from there it goes to the beneficiaries. At the end of the month, we get the details of the way in which the money has been distributed and if any amount is left it is returned to the Treasury.
How are the beneficiaries of these schemes selected? The eligible applicants are scrutinized, and selected for the benefits by District Level Committee formed under the Chairmanship of respective Deputy Commissioner. The application forms of selected beneficiaries are kept at District Social Welfare Officer office who in turn updates records and report to the department at State Level about the number of beneficiaries for the sanction of necessary budget for disbursement of pension on monthly basis.
Is there any initiative being taken to ensure that the final
beneficiary’s account can be directly credited with the entitlement? The system that we currently have is quite efficient as it involves the local people’s representatives in the disbursement of benefits, but there can be a better system. Only transfer of funds into the beneficiary’s bank account can be a good solution, because if a beneficiary falls ill on the day when the disbursement is being made by the local authorities, or he is not present in the village due to some reason, then he might not be able to get his entitlement. He might not even get this month’s entitlement with the next month’s payment if the data has not been uploaded on the central server. It is also a problem that many people are not able to keep track of the months in which they might not have received the payments. If the payment is made directly to the beneficiary’s bank account, then he will be able to withdraw it at his convenience. Also having money in bank
whose second girl child is born on or after 20th August,2005 irrespective of their caste, creed, religion, income or number of sons. Financial assistance is also provided under the scheme.
Tell us about the steps that the department is taking to safeguard the interests of the physically handicapped? We are having schemes to provide free education, and also facilities of boarding and lodging, clothing, food and books free of cost to the blind students. Scholarships are also being provided to the physically challenged students. The educated physically handicapped unemployed persons are provided unemployment allowance from the time of registration with the Employment Exchange. The Government is also running homes for the aged and the infirm where ration money is provided to the needy beneficiaries. The functioning of the department is totally citizen centric and we always
A dynamic website has been developed to enable the public to access information about various schemes account will encourage the beneficiaries to save money, which is something that will provide them with long term financial stability. But the problem is that many of the villages do not have adequate banking infrastructure, there is also lack of awareness about modern banking in some of the beneficiaries. But things are changing slowly and e-Governance is taking root in all the government departments. People are also becoming aware of what technology can do for them.
Earlier you spoke about the Ladli scheme. Please tell us about the implementation of this scheme in Haryana? The objective of the scheme is to raise the status of the girl child in the family and in the society and to change the mindsets of the people for proper rearing of the girl children and providing them the right to birth and the right to survival. Under the scheme all parents residents of Haryana or having Haryana domicile will be provided financial incentive per year for upto five years
working with the aim of providing assistance to people who are in need.
What is your view of using modern technology to make it easier for citizens to avail of government services? Modern technology is now a must for ensuring effective service delivery to the citizens. All government departments are now using it in one way or other to improve their processes. The Department of Social Justice & Empowerment is constantly upgrading its technological systems. For strengthening the quality of our Government to Citizen (G2C) services, a dynamic web site containing useful information has been developed to enable the public to access the required information about various schemes at any time and any where basis. This website will further improve information delivery system at different levels of the administration and ensure an overall efficiency of the office. The ultimate beneficiaries of such systems are the citizens of the country. February 2014 / egov.eletsonline.com / egov
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In Person
Navraj Sandhu
Principal Secretary, Health & AYUSH Department, Government of Haryana
Modern Technology
for Effective Healthcare
W
hat is your view of healthcare infrastructure in Haryana?
Haryana is economically very progressive state and the infrastructure in the healthcare sector is also quite developed. The State Government is taking a very dynamic approach in ensuring that the health related needs of the citizens are fulfilled in an efficient and cost effective manner. We strive to help people improve their productivity and reduce risks of diseases and injury. We keep a close watch on all the health indicators and also on mother and child mortality rates, the sex ratio. Some challenges are there, especially in the rural areas, but we working to improve the situation in every part of the State. NRHM, as you might know, is doing lot of work in the rural areas. The mission runs numerous programmes with the aim of providing universal access to equitable, affordable and quality healthcare.
What are the initiatives that you have taken in healthcare sector? Several landmark initiatives have been undertaken during the last few years. We now have three government medical colleges, whereas earlier there used to be only one. A women’s medical college has come up in Sonipat, another medical college has been started in Mewat and the third medical college is at Karnal. The state has been suffering from shortage of doctors for many years and now we are hopeful that these three medical colleges will provide us with many well trained doctors. Alongside creating these new medi-
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“Today the operations of the Department of Healthcare in Haryana have expanded to a very large extent and people expect the health services to be available on a 24X7 basis, so we need Information Technology to manage manpower and other resources for effective delivery of healthcare services,” says Navraj Sandhu
cal colleges, we have also started the initiative of providing the much needed ambulance facility. People can dial 102 for ambulance and emergency services. Called the ‘Haryana Swasthya Vaahan Sewa No. 102’, the service is available in cities, towns and even rural areas. We have also implemented the Indira Bal
Swasthya Yojana (IBSY), which aims at providing preventive and curative healthcare to all children from the day of birth up to the age of 18. Another initiative is the Nehru Drishti Yojana (NDY), which seeks to control blindness. Lot of constructive work is being done in many different areas.
In Person
Functions and Duties of
the Health department u u u u u u u u u u u u u u u u u u u u u
u
u u u
Provide preventive, curative and rehabilitative services to the community through primary health care delivery system. Provide equitable and quality health care at primary, secondary and tertiary level. Extension, expansion and consolidation of rural health infrastructure. Respond to the local community health needs and request. It takes many steps for population stabilization. Provide Reproductive and Child Health Services with the objective of reducing MMR & IMR. Provide immunization services against vaccine preventive diseases of childhood as well as pregnant mothers against tetanus during child birth. Provide Family Welfare Services. Provide Essential Obstetric Care. Enforcement of PNDT Act to prevent Sex Determination. Implement and monitor various National Health Programmes. Provide emergency obstetric care. Ensure potable drinking water and basic sanitation facilities. Prevention and control of communicable and non-communicable diseases through active disease surveillance and timely remedial measures. Provide treatment for common disease and injuries including emergency medical care. Provide essential drugs, materials, equipments & modern medical/surgical gadgets for diagnosis and treatment of patients. Birth and Registration through Civil Registration System. Work with other sectors in promoting activities and initiatives related to health. Promotion of proper and balanced nutrition – To raise the health status of the community. Provide in service orientation training to the medical and paramedical personnel’s – To update their knowledge and sharpen their skills. Enforcement of various Acts like Prevention of Food Adulteration Act, Drugs & Cosmetic Act, Human organ Transplant, Mental health Act, Radiation protection, MTP Act, Birth & Registration Act, Human Anatomy Act and implementation Of Bio Medical Waste Management & Handling rules. Educate community to bring about behavioural change regarding various Health and Family Welfare programmes thereby improving the quality of life – through various mass media activities. Conduct Medico Legal and Post-mortem examination. Conduct Medical Examination for first entry into Govt. service, driving license, disability, medical fitness, communication of pension etc. Issuance of manufacturing, wholesale & retail drug license.
What are the ways by which you are using information technology to bring efficiency to your healthcare initiatives and reach out to the targeted population in a transparent manner? There is acute need for having good Information Technology systems in place for ensuring that healthcare services become available to all in an efficient and transparent manner. Today the operations of the Department of Healthcare have expanded to a very large extent and people expect the health services to be available on a 24X7 basis, so we need Information Technology to manage manpower and
resources. Under NRHM, we have started the Health Information Management System to look into all these issues. The management of free and subsidised drugs is also done through a special software. The entire process of procurement, distribution and inventory management is done through software only.
You have said about Mother and child tracking system, so what kind of technology are you using it and what kind of impact it is having? The Haryana Health Department has developed a ‘Mother and Child Tracking’ software to curb the menace of female foeticide and ensure
timely health check-ups of mothers and children. Health workers have been roped in for the registration of mothers and children through this software. Information collected by the health workers would be fed in the computers of health centres and information would be made available online. Officers of the department regularly monitor the information that is available online regarding pregnant women and children.
In most parts of the country we have scarcity of doctors in rural areas. What is the position in Haryana? Are you having adequate number of doctors serving in rural areas? This kind of problem is being faced not only in Haryana but in all the states in the country. The scarcity of doctors is not only in the rural areas, but also in the urban and semi-urban areas. We now have very flexible system for recruiting new doctors. At times we even go in for walk in interviews. This process has helped is in recruiting more doctors. So Haryana has mostly managed to eliminate its vacancies with a mix of incentives and simplification of recruitment processes. Doctors serving in backward areas are eligible to receive financial incentives. This is being done as per the policy of the Government of India that allows various measures to provide monetary and non monetary incentives to attract skilled medical and para medical professionals to work in rural areas.
You have started the ‘Mukhyamantri Muft Ilaj Yojna’ for helping the citizens meet the cost of healthcare. Please tell us about the scheme. Under the Mukhyamantri Muft Ilaj Yojna, a sum of `300 crore will be spent to provide 600 kinds of medicines and facility of medical tests free of cost in government medical colleges and hospitals. We will be providing free drugs, free surgeries, free indoor services, free transport and free lab investigation services. Why we are doing these? We are doing this because we understand that the cost of out of pocket expense for a common man is pretty high. He needs help in meeting his healthcare costs. The government is duty bound to come forward and help the common man. This service is available in Government hospitals of primary and secondary level. February 2014 / egov.eletsonline.com / egov
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e-Haryana
The Idea Behind e-Haryana
T
he e-Haryana event will lead to exchange of knowledge on the critical area of e-Governance. It will serve as an ideal opportunity for all of us to come together and discuss how we can improve governance through better use of Information Technology. Key stakeholders in e-Governance will arrive from all parts of the country and they will contribute to the exchange of knowledge. We will learn about many new ideas in e-Governance that have already been implemented in other states. These can be replicated in Haryana. The ideas that have already taken root in Haryana can be replicated in other states. At the e-Haryana event we will be having an interesting mix of key officials from the Ministry of Communication and IT (Government of India); IT Secretaries and other officials from different states; members of various e-Governance agencies; and officials from other government departments. Executives from major Information Technology companies will also be there to showcase the advances that are being made in the field of Information Technology.
Role of private companies in e-Governance It is envisaged that the e-Haryana event will lead to a healthy interaction between the government departments and the private companies. After all, the greatest good of greatest number of people can only be achieved when the government organizations join hands with private companies for development of new initiatives for improving the general quality of life. e-Governance is today recognized as an important way for bringing transparency and
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Vivek Atray, Additional Secretary, Electronics & IT Department, Government of Haryana; Managing Director, Haryana State, Electronics Development Corporation (HARTRON) efficiency into the system of governance. The common citizens are responding very well to e-Governance initiatives that have already been launched. The truth is that today people are demanding even better e-Governance initiatives. The government departments have no alternatives, except to pay heed to what the people want and need. A symbiotic relationship between government departments and private companies is a must for development of better e-Governance
systems. In our society, everyone has a role to play – the role of the private sector is to maximise profit and the role of the government is to deliver services to the public. Ultimately we are all citizens of this country and all of us benefit when government implements new ICT initiatives. It is a matter of satisfaction for us that e-Governance has now attained a wide degree of acceptability. The process of evolution of e-Governance in the country has become even more democratised, as the demand for
e-Haryana
new initiatives is coming from the grassroots. However, it is also true that e-Governance is a challenge for all the stakeholders. The process for development of new systems is very complex, tedious and time-consuming. So replication becomes important. The success the nation has had lately in the e-Governance
Infrastructural Development HARTRON offers its expertise both in Infrastructural Development as well as in Project Promotion. The Electronic City in Gurgaon is one such example wherein the Corporation has built Independent shed, flatted factory modules, etc. Independent Sheds: The Corporation has constructed Independent shed in Electronics City, Gurgaon on an area of about 4.1 acres comprising of 31 nos. of ‘A’ type and 34 nos. of ‘B’ type. All these Sheds have been allotted to the entrepreneurs as per the Industrial Policy of the State and many renowned companies are operating from these sheds. Flatted Factory Complex/ Modules: A Complex consisting of Flatted Factory Modules was constructed on an area of about 1.2 acres in Electronics City, Gurgaon to further boost the IT Industry in Gurgaon region. Also STP has been established to provide High Speed Communication Facility to the industry in the vicinity using Earth Station at Nodia. The Corporation has been leasing out available built-up space to the interested entrepreneurs for setting up their IT/ITES units in the complex. The complex houses many big names in the IT industry. As a result of this, Haryana has the best IT industry in Gurgaon, which has emerged as the favourite destination for IT /ITES companies. Some of the leading companies which have already made their base in and around Gurgaon include Microsoft, Alcatel, Wipro, TCS, Aricent, IBM, Genpact, American Express, GE-Capital, Convergys, Motorola, Nokia, Ericsson, HCL, Sapient, Polaris, Hero Minds, etc.
About HARTRON Haryana State Electronics Development Corporation or HARTRON started working independently with effect from 1st Jan, 1983, after the organisation was bifurcated from Haryana State Industrial & Infrastructure Development Corporation Limited (HSIIDC). The Corporation has been a pioneer in Information Technology and has a number of prestigious projects to its credit. HARTRON is the first organisation that undertook the Voter Identity Cards Projects in India. The identity cards project was the largest database application in India, wherein the details of voters were to be maintained
space is also due to the drive towards replication of successful models.
Fostering better understanding We in Haryana government realize that now it is the time to use Information Technology for bringing about further improvements in the quality of services that are being delivered to the people. We should not focus on delivering just the minimum level of services; the focus should be on making a citizen’s interaction with the government departments truly delightful. We should not only deliver a hassle-free experience but also pave way for a two-way engagement of the Government with the Citizens. I would also like to inform the readers of eGov magazine that a large numbers of e-Governance initiatives have been launched in Haryana to make crucial government services available to the citizens in an easy and transparent manner. The State recognises the importance of IT and that is why we are now keen to develop even better e-Governance systems for public benefit. The e-Haryana event will enable the government officials to gain a better insight on the power of Information Technology. The ICTs can only prove to be truly transformative in the governance space, when there is better awareness and understanding of their role in the achievement of sustainable development goals. Such awareness and understanding is
along with their photographs. The project was executed with the highest accuracy of 98 percent in India, which is a record. HARTRON draws its efficacy from the fact that we understand the important role that information technology can play in transforming governance and improving the quality of people’s lives. The organisation is powered by a team of highly qualified professionals who have experience in the core technologies like GUI based Development, Image Processing, Data Ware Housing and Web enabled development.
The citizens are responding very well to e-Governance initiatives that have already been launched particularly necessary among policy and decision makers. Those who are playing a key role in governance should have a view on the potential and risks involved in the use of ICTs within specific development settings. They must have the knowledge of the enabling environment required for the implementation of ICT solutions in areas like regulations, standards, financial, institutional and human resources etc. Hopefully, the ideas that come out of e-Haryana will serve as a platform for development of better governance models throughout the country. As the cities keep growing, problems of pollution, traffic, garbage collection, municipal services, etc., become more acute. Innovative usage of ICT is important to deliver world class services to the growing urban population. These are the problems that can only be solved through the implementation of proper e-Governance ideas. February 2014 / egov.eletsonline.com / egov
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IT & Electronics Policy
Chandigarh Releases a Forward Looking IT & Electronics Policy The vision of the Chandigarh Administration is to create a knowledge based society, in which every citizen of Chandigarh is able to access the government services through online mediums PrernaPuri, Secretary, Information Technology; Additional Secretary, Home, Chandigarh Administration
T
he Chandigarh administration released its Information Technology and Electronics Policy 2013 on December 7, 2013. The Policy aims to ensure that there is one female e-literate person in every household. It also aims to further boost socio-economic development by promoting various kinds of e-Governance initiatives, bridging the digital divide and promoting Information Technology & Electronics Industry. With the release of Information Technology& Electronics Policy, the Chandigarh
Prerna Puri
“Internet has now become the most popular medium for accessing essential information and services and that is why the Administration in Chandigarh is trying to ensure that citizens have easy access to high speed Internet in all parts of the city. This would also facilitate quick and widespread uptake of eGov and mGov applications those are being implemented by Chandigarh Administration”
The salient features of Chandigarh’s Information Technology To make two individuals (at least one female) in every household e-literate. • A Venture Capital Fund, with a corpus of `20 crores shall be created to provide funds to MSE and young entrepreneurs in the IT& ITES industry. • IT Incubation Centres would be set-up in some identified colleges, where students of the respective colleges would be allowed to set-up start-ups.
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• Use of upcoming technologies like Near Field Communications, Cloud Computing and Social Media shall be promoted for delivery of public services ‘Anywhere, Anytime & through Any device’. • A knowledge resource / digital library to be setup to maintain a repository of documents for use by general public and Govt. authorities. • Use of emails to be stepped up for (i) responding to email based cor-
respondence of citizens and (ii) for intra- and inter-departmental communication within the Chandigarh Administration. • Chandigarh Administration shall mandate for all the Departments to earmark necessary plan funds annually for e-Governance. • Facility to be set up for user-friendly e-Vault and email IDs for lifelong archiving for each citizen, company and departments to enable them
IT & Electronics Policy
Administration has become one of the leaders amongst the States and UTs in the country to come up with a combined policy for Information Technology& Electronics. The Policy is expected to lay a strong foundation for a knowledge-based society in Chandigarh by empowering citizens at all levels in the society.
A Unique Policy on IT & Electronics The new Information Technology& Electronics Policy released by the Chandigarh administration has many unique and national firsts in it. The Policy envisions creation of an electronic / digital resource by the Department of Information Technology, which would enable the officials as well as the citizens to have an easy access to important information concerning rules, regulations, notifications, etc. The policy will promote excellence, innovation and R&D in the domains of Information Technology & Electronics. Besides making provisions to create a venture capital fund, the policy also includes incentives and provisions for entrepreneurs to encourage developments in the areas of Information Technology &Electronics.
Making Chandigarh a Smart City The Information Technology& Electronics Policy of Chandigarh Administration is in sync with the National Policies on Information Technology, Telecommunications, Electronics, Cyber Security etc. Since Information Technology is perpetually in a
Making Chandigarh the new
Hub of IT Development 2013 Over the last few decades, evolutions in the Information Technology & Electronics (ITE) arena have emerged as the most significant enablers for improving efficiency & effectiveness ofthe government & non-government organizations. Chandigarh Administration recognizes theenormous potential of Information Technology and Electronics and has made significant efforts toensure that the benefits of these sectors percolate to its citizens. Rajiv Gandhi Chandigarh Technology Park (RGCTP) which started in 2005 has emergedas a major centre for IT exports from the region. RGCTP presently hosts around 70 companiesfrom the IT
world and provides direct employment to more than 20,000 persons. RGCTP itselfgenerates exports of around Rs 1750 Crores annually. Chandigarh, as a whole, has exports ofaround Rs 1850 Crores annually. This is remarkable ascompared with the modest Rs 92 Crore export figure for 2005-06. This growth is a result of thefocus created on IT through the IT & ITES policies of Chandigarh. Now that the ITE world is getting ready for the next level of transformations throughtechnological breakthroughs, it was felt that the existing policies of Chandigarh need to be updatedto make them more contemporary and enabling.
state of flux, while drafting the policy, special emphasis was laid on mapping technology trends, IT-adoption patterns in Chandigarh and feasibility of using upcoming cutting-
& Electronics Policy 2013 to secure their digital dialog, correspondence and important documents. • Chandigarh to have smart city infrastructure like (i) City Wi-Fi, (ii) fibre ready homes etc. • Facilitating creation and up-gradation of the IT infrastructure for interactive education at schools and promoting advanced virtual class room courses. • The Department of IT will facilitate participation of Micro & Small
Enterprises IT units in tender / RFP issued for procurement of IT goods / services. • Electronic Technology Transfer, IPR etc. will be incentivised through friendly tax regime for industries who adopt technologies developed by Indian institutes/organizations/laboratories. • The Department of IT would work towards notifying Chandigarh as Brownfield Electronic Manufacturing Cluster.
In its continuing endeavour to promote the IT / ITES Industry in the city, the new Information Technology and Electronics Policyattempts to develop a modern and vibrant ecosystem for IT and Electronics industry tosupport eGovernance initiatives of the Government of India and attract investment andtalent to such industries in Chandigarh. Key focus areas of the policy include pioneering e-Governance initiatives, research & development in Electronic System Design and manufacturing,support of the Micro Small & Medium Enterprises and promotion of entrepreneurship thatharnesses the huge talent pool of the people of Chandigarh.
edge applications of Information Technology for e-Governance. The forward looking approach adopted by the Department of Information Technology has enabled to come up with a policy that has a Vision set to be realised by 2020. In order to ensure that the new Information Technology & Electronics Policy of Chandigarh Administration gets implemented efficiently and effectively, the Department of Information Technology is preparing a detailed action plan which would be followed by an implementation plan. The policy is also expected to propel Chandigarh to attain the smart-city status in near future.Smart city infrastructure such as city WiFi and fibre ready homes etc.,are proposed to be developed. Creation and upgradation of the IT infrastructure for interactive education at schools would be undertaken and advanced virtual class room courses would be facilitated. February 2014 / egov.eletsonline.com / egov
37
In Person
S S Prasad
Principal Secretary, Higher Education Government of Haryana
Better
Infrastructure
for Improved Education
P
lease provide us with an overview of the work that your department is doing in the area of education?
The mandate of the State Government is to provide access to quality higher education to all eligible students. Haryana possesses a well developed higher education system which offers facility of education and training in almost all spheres of learning and knowledge. We have taken a number of steps to bring about an improvement in the scope and quality in higher education. Haryana has witnessed a phenomenal growth in Higher Education Sector in the last nine years. Number of Universities has increased from 07 in 2005 to 36 at present and the number of government colleges has increased from 60 in 2005 to 95 presently. The number of private colleges has gone up from 108 to 610. Nine years ago there were about two lakh students and today we have around 12 lakh students pursuing higher education through regular and distance modes. Similarly budget provision for higher education has been increased from about 288 crores to about 1098 crores. Due to the measures taken by the State Government, the Gross Enrolment Ratio in Haryana is about 24.1 percent as compared to the national GER of 19.40 percent. And the number of girl students attending colleges is about 54 percent in comparison to boys. There are no tuition fees for girl students. Scholarships are given quite generously to the under privileged and socio-economic backward students. Main challenges are to provide relevant education, make it more employability centric, to make the institutions financially stable and to introduce accountability among teachers and students with a greater degree of responsibility.
You just mentioned that the Gross enrolment ratio in Haryana is about 24.1 percent as compared to the national GER of 19.40 percent. What is the reason behind this achievement? Opening of Government Colleges, Private Colleges, State Universities and Private Universities and systems for distance education along with equity measures, quality infrastructure etc., have resulted in the increase of GER. The higher education system in Haryana has registered a fairly decent growth during last decade. As on date, there are twelve State Universities, one Central University, seven Deemed Universities and fourteen State Private Universities in Haryana. There are 95 Government degree and post-graduate colleges
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“We are trying to improve our infrastructure to meet the education related needs of women students, differently-abled students and students from socially deprived backgrounds,� says S S Prasad. In conversation with Ankush Kumar
(including around 24 women’s colleges) 97 government aided colleges, 40 self financing colleges and 456 self financing B.Ed colleges.
It has often been found that students coming out of universities are lacking in skills that are required by our industry. What initiatives you are taking to ensure that our education system makes our students job ready? Our colleges and universities are imparting general education and the courses related to skill development are being run under the ambit of Technical Education Department. However under the National Skills Development Corporation, Government of India, the department has initiated the process of skill development in retail sector in 32 Government Colleges of Excellence
In Person
as a pilot project. Besides it, the state government has initiated the prospects of Job opportunities for the students. As many as 21 Job oriented courses like, BCA, M.C.A., Bio-technology, Microbiology, Mass Communications etc., are presently being offered in 51 government colleges. The State government has initiated organising placement fairs for the students of Government colleges at four Divisional level Government Colleges since 2011 after a training of 5-7 days for the students. Further, English Language Labs have been set up in most of our colleges to improve the language proficiency and soft skills of the students. Computer Education has been made compulsory in all Government Colleges.
There is obviously the need of having more and more engineering and medical colleges, but creating such institutions is not an easy task. What can be done to ensure that the new institutions adhere to certain quality benchmarks? Concurrent with the national focus towards expansion in higher education, it is also necessary to ensure that quality and excellence are sustained and upgraded in all the institutions of higher education to match up to international levels. In this context, the possibility of mandatory accreditation along with supplementary measures would generate pressure on the higher education system to evolve adequate norms and standards and approaches to assessment. Quality enhancing measures and support along with accreditation need to be intensified during the 12th FYP.
What is your view of the role that private sector can play in higher education? Do you think that PPP projects should be encouraged for driving better education outcomes? The proposed government intervention would not be adequate to meet the growing demands of higher education. We may need to enlist the participation of private sector in a big way. Haryana Private Universities Act, 2006 has come into existence and private universities established there under are expected to take some of the pressure. In addition private colleges are promoted by giving them partial aid by the State Government. The state has a very conducive atmosphere for the private players.
Steps required to enhance the quality of education
u u u u u u u
Streamlining of examination system Updation of school education Multi subject orientation Research orientation Modern teaching pedagogy Use of ICT in teaching learning Setting up Inter-University Centre (IUCs) at state level for advanced with a mission to share costly and rare infrastructure, equipments etc.
What kind of initiatives can be taken by the State government to bring improvement to the quality of education being offered in our higher education institutions? To bring in sustainable and continuous learning, semester system has been implemented, syllabi are updated regularly, computer education has been made compulsory, project based learning and assignment system has been introduced. To provide employment opportunity to all placement fairs are organized regularly.
What kind of modern day technology you are using to ensure that the students in every part of the state are able to access quality education? With the changing scenario in Higher Education worldwide when basic computer education has become a pre-requisite for obtaining employment in most of the sectors, it has been felt that basic computer education programme needs to be initiated in all the Government Colleges where all students can have the opportunities to learn the basics of IT education and be enabled with sufficient IT skills to obtain basic level employment in the booming IT sector on completion of their college education The State government has started Compulsory Computer Education for all Non I.T students. Each Government College has been equipped with Computer labs, 25/50 Computer systems, networking, internet facility, printers etc. so as to make the students computer savvy and competent for the job market. Under the NMEICT project of Government of India, 10 broadband connections are being provided to all colleges of the state. Then EDUSAT project is running for imparting education through satellite. The project has been
implemented in 63 Government Colleges and 39 Private Aided Colleges in the State. Around 63 Government colleges and 39 Private Aided colleges have been provided with Satellite interactive terminals and Receive only terminals as well (Dual mode) and in three Government Colleges and 39 Private Aided Colleges only ROT have been installed. The Soft Skill improvement programme was started in year 2005-06 in six Govt. Colleges and now has been extended to all Government colleges where EDUSAT system is working. The scheme is meant for upgrading the knowledge of students and giving them an intensive training in communication skills and interpersonal skills particularly for BPO industry and ITES sector. It has become imperative that proper emphasis be laid on learning English Language and its usage. The requirements of the students in Haryana are unique viz-a-viz spoken on communicative English. These English Labs are beneficial and enable the students in terms of self learning. The English lab facility has been extended to 52 Government colleges of excellence. To make a better use of ICT and for better understanding of students, the use of Audio-video technology has been started. To start with, smart class rooms have been set up in 32 Government colleges of Excellence.
Online systems of admission and examination have become very popular in many parts of the country. Are we developing such systems in Haryana? Admissions for Government Colleges have been made online during the current academic year. A web portal has been developed for the purpose. In the times to come, the Universities will start online examination and declaration of results etc. February 2014 / egov.eletsonline.com / egov
39
IN PERSON
Ram Niwas
Principal Secretary Development & Panchayats; Secretary, Housing Department, Government of Haryana
Rural Development
P
of Haryana. We are in the process of providing the constructional assistance to the tune of two lakh houses in the state to those people who are in the waiting list of Indira Awaas Yojana or who doesn’t have any house or just have kutcha house. The total assistance, is not loan it is a grant to the tune of `90100 and these will be provided in three instalments. The first instalment of `25000 will be provided in advance, the second instalment of `35000 will be provided when the house will come up to the linter level and the balance amount will be provided when the house will be completed before the finishing work is done. The minimum area under the scheme is 20 sqm with toilet facility.
lease provide us with an overview of the work that has been done by the Housing Department of Haryana during the last few years? The main objective is to construct houses for allotment to the public in accordance with the guidelines issued by the State Government and the prescribed procedure. The emphasis is to construct houses for socially and economically weaker sections of the society. The Priyadarshini Awaas Yojana is very ambitious project of state government in the housing sector which is targeting the weaker sections of the society for providing housing facility. Under the scheme we are going to provide housing facility to poor people who are below the poverty line in the rural areas
Please tell us something about e-Panchayat schemes that are being launched in the state? Ram Niwas, Principal Secretary, Development & Panchayats; Secretary, Housing Department, Government of Haryana
As part of e-Panchayat(MMP), following common core applications called Panchayat Enterprise Suite (PES) have been identified •
•
•
•
40
National Panchayat Directory: Would provide unique codes to all Panchayats, capture changes to Panchayats owing to delimitation and assign codes appropriately. Panchayat Profiler: Would maintain a complete village profile encompassing socioeconomic data, socio-demographic data, public Infrastructure &services, geographical boundaries of Panchayats etc. Plan Plus: Would help in preparation of district plans starting from grassroots, enable convergence of funds from different programmes/ schemes to ensure effective utilization of funds, track fund inflows and outflows and maintain sources of funding. PRIA Soft: Would capture details of receipts & expenditure, automatically generate cash book, registers, Utilization Certificate for many schemes.
egov / egov.eletsonline.com / February 2014
•
•
•
•
National Panchayat Portals: Would generate a website for each Panchayat across the country. Would integrate with the other software applications for Panchayats to act as a single delivery gateway using single sign-on Asset Directory: Would help in management of information related to assets & utilities created and maintained by Panchayats. Action Soft: Would be used for Scheme implementation and monitoring. It would allow Panchayats to enter the implementation status of each scheme on the basis of the defined monitoring parameters. Social Audit: Would capture all events and details relating to social audit conducted by Gram Sabha, the action taken report etc.
The IT department is taking care of this project. Under this project the monitoring of various programs like MGNERGA, Nirmal Bharat Abhiyan, will be done through software. Data base management Information System is being developed and Internet connectivity up to Gram Panchayat Level is proposed. Computerized Management Information System will totally replace manual information Collection System. This will minimise and save manpower efforts at field levels. The compiled data/statements, which will be made available at Gram Panchayat level, can be shared by the members of PRIs. It will enhance transparency, dissemination and convergent delivery of services/information to the members of PRIs. In Haryana, Computers have been provided to Zila Parishads at district level, Panchayat Samitis at Block level and Engineering Wing. Apart from it Computer Cell at Headquarter has been established. The Development & Panchayats Department is in the process of introduction of e-Panchayats for Panchayati Raj Institutions, which is one of the Mission Mode Projects (MMPs) under the National e-Governance Plan (NeGP).
IN PERSON
Sarban Singh
Additional Chief Secretary, Public Health Engineering Department (PHED) Government of Haryana
Deploying IT for
improving efficiency
P
meaningful to the citizens has been provided on the “Citizen Corner” of the homepage of the Departmental website (http://wss.hry.nic.in).
lease tell us about the Mandate of Public Health Engineering Department?
Public Health Engineering Division is responsible for construction, upgradation, and maintenance of water works (WW), Sewerage system (SS), Sewerage Treatment Plant (STP) and Storm Water System (SWS). All these systems are used for supply of fresh drinking water to people of Haryana, and disposal of sewerage and storm water. Public health system in Haryana works continuously to improve the drinking water supply in the urban areas and deficient regions of rural areas. Every year we make efforts to cover more and more areas.
What are the key benefits of Work Monitoring System (WMS)? Physical and Financial progress of a work is entered by the field offices on a regular basis. Accordingly, data monitoring reports can be generated to monitor the progress being made in the direction of execution of work. Online approval of enlistment of eligible contractors and maintenance of record for future reference is done through Works Monitoring System (WMS). Provision for delisting of contractors has been made which serves as a common reference point for facilitating prevention of award of tender to any de-listed contractor. Database of inspection reports exist on the system enumerating the inspections being done by the field officials depicting the pros and cons of ongoing works along with recommendations for improving the quality of work being carried. Strata Charts of a particular village are
What are some of the key achievements of your department?
“In the next two years every town in the state will have its own STP (Sewage Treatment Plant),” says Sarban Singh. In conversation with Ankush Kumar
uploaded on the system which aid site selection process as suitable site can be detected on the basis of the uploaded strata charts and cost of performing various strata analysis can be saved. Status of filling of storage and sedimentation tanks can be determined corresponding to the running hours of canal. Status of tubewells handed over to Panchayat is readily available. How do you address the day-to-day complains and provide quality information to the citizens? We have Fast Track Complaint Redressal System in place through which various complaints about Water supply & Sewerage are received in Head office. Software has been developed to send this complaint through web portal of the department to the concerned field offices. So, Action Taken Report about these complaints will also be received back from field offices to Head office. Lot of information
Haryana is one of the few states in the country with piped water supply in all the villages. Under the Yamuna Action Plan Project PhaseI, Sewage Treatment Plants were constructed many towns. We have also done work for interception and diversion sewers. For providing sustainable drinking water supply in Mewat area, the Rajiv Gandhi Augmentation Drinking Water Supply Project has been started. The Public Health Engineering Department has taken up the work of providing drinking water in Scheduled Caste Bastis. In this era of Information Technology, this department has developed a Web-Portal (http://wss.hry.nic.in) to bring more transparency in its operations.
Please brief us about the new systems that have been deployed in the recent past by your department? Shikayat Nivaran Kendra (SNK), a call center, has been set up to receive the complaints. People can submit their complaints on the toll free number - 1800-180-5678. These complaints are forwarded to the concerned field offices through SMS or voice message. A redressal period has also been fixed to redress different type of complaints. Online Water Supply and Sewerage Billing System (BISWAS) has been developed for raising the bills of existing water supply and sewerage connections. The bills in the next year will be delivered through this system. Unique software is being developed for receiving online application from consumers for new water supply and sewerage connection. February 2014 / egov.eletsonline.com / egov
41
NIC Initiatives
Services for Better e-Governance Ghan Shyam Bansal, Deputy Director General NIC & SIO, Haryana The NIC–Haryana State Centre (NIC-HrSC) has been providing Value Added ICT services and implementing key ICT initiatives & e-Governance Projects in Haryana and has been functioning as a technology partner of the Haryana Government Line Departments & Secretariat for Information Technology. The NIC-HrSC is facilitating the line departments and assisting them on all technical aspects.
Ghan Shyam Bansal, Deputy Director General & SIO, NIC Haryana
Value Added e-Services by NIC-HrSC for key ICT initiatives & e-Governance projects in various sectors in Haryana e-Governance Projects related to Core ICT Infrastructure • Haryana SWAN & NIC-Haryana NICNET WAN • Haryana State Data Centre & NICHaryana Data Centre • CSCs (Common Service Centres) • Capacity Building – SeMTs & PeMTs • e-District Mission Mode Project • State Portal, SSDG & e-Forms Project • NKN (National Knowledge Network) Project • Integrated e-Governance Infrastructure Operations & Management Project
State Sector MMPs & Other Mission Critical e-Governance Projects • NLRMP (National Land Records Modernization Programme) – Integration of Property Registrations, Land Records and Cadastral Maps System • Treasuries MMP (IFMS) • Finance Department e-Governance Project • IntraGov Haryana Portal with Integration of e-Office & HRMS • Harsamadhan – Centralized Public Grievance Redressal And Monitoring System of Haryana • Transport (Vahan, Sarathi and National Permits) Regulatory Mission Mode Project
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• Panchayats & Rural Development Informatics • Health Informatics Projects • Technical Education e-Governance Projects • Police MMP • Commercial Taxes MMP • Government e-Procurement (GePNIC) System • Haryana Tourism e-Governance Project • e-Courts MMP • Social Justice & Empowerment Informatics Project • Smart Card based Public Distribution System (e-PDS) Project • PWD’s Informatics Projects • Agriculture & Animal Husbandry Informatics Project • e-DISHA Centres - Single Window e-Services Delivery System • Jansahayak - Workflow based MIS for 36 Citizen Services of Haryana
State’s Other Important e-Governance Projects • Elections Informatics Services Project • DIPR (Department of Information and Public Relations) Informatics Project • National Food Security Act 2013 (NFSA 2013) Using Merged data of NPR & SECC-2011 • RECORDs (Revenue Court Cases MIS) • Birth & Deaths Registration and Certificate Issuance System
• BISWAS (Billing Information System for Water & Sewerage) • Arm Licenses Information System • Wakf Board Computerization Project • Environment & Pollution Control Board Informatics • Chief Minister’s Office Informatics • Haryana Lokayukta Informatics • State Information Commission - RTI Act 2005 Informatics • Chief Secretary Office Informatics • Haryana Vidhan Sabha & Raj Bhawan Informatics • Secretariat for Information Technology Informatics Support • Department of Planning & DESA • Labor & Employment Informatics • DBT (Direct Benefits Transfer) Schemes Informatics Services
Specialized ICT Services Projects • Video Conferencing Services • Websites & Portals services • Management of .gov.in & .nic.in domains • Security Audit Services • Establishment of VPN (Virtual Private Network) • Integration of SMS Gateway • Integration of On-line Payment Gateway • Government Official e-Mail Services • NICCA – Registration Authority • Cyber Security Services • Establishment of State’s Residents
NIC Initiatives
Identity Data Repository (SRDB) • GIS Infrastructure & Applications Support • Technical Consultancy & ICT Advisory Services • Evaluation of project proposals for IT/ Cyber Parks • On-line Web-casting of identified events over Internet • ICT Support Services • IPv6 addressing scheme • NICSI Sub Office
• RFD- PMES (Result Framework Documents-Performance Monitoring & Evaluation System)
Central Government level MMPs & other Central Projects • RSBY (Rashtriya Swasthya Bima Yojana) Project • EPFO (Employees Provident Fund Organization) • Back-end server side Passport services support
• • • •
Customs & Central Excise e-Posts Project Directorate of Enforcement ICT Project Confonet (Consumers Federation Networking) Project, • IVFRT MMP: (Immigrations Visa, Foreigners Registration & Tracking) Project. • ICT Support services to other centrally sponsored projects like Agriculture Census, 8th All India Education Survey, and Minor Irrigation Census etc.
Land records have always been an area of concern for a country like India, where land is in limited supply. The NIC has played a seminal role in the development of NLRMP (National Land Records Modernization Programme), which leads to integration of property registrations, land records and cadastral maps system • HARIS (Haryana Registration Information System): HARIS facilitates Registration of Properties & Land. Biometric and photograph of sub-registrar along with buyer & seller introduced to bring greater transparency. HARIS provide services like Collector Rates of Property, Stamp Duty Calculations, Deeds Writing – Standard deed templates, Buyers/Sellers Photographs Capturing, Registration of Property Deeds, Issuance of Copy of Registered Deed, Issuance of Mutation Notice, Information on Registered Deeds. HARIS is being implemented at all 122 tehsils and sub-tehsils covering 100 percent locations. Web Interface for publishing of Registered Deeds data on Web has been implemented, which pushes the extracted data from Tehsils/Sub-Tehsil servers to NIC-HDC using SWAN/NICNET/BB Internet for on-line access to Revenue department for query based MIS. AMS (Appointments Management System) has been launched at Kurukshetra, Rewari, Jind Yamunanagr, Jhajjar and Rohtak districts. • HALRIS (Haryana Land Records Information System): A complete Integrated Workflow Automation system of Land Record components. HALRIS provides a single Window Interface for Deed Writing, Registration, all kind of Mutations, Jamabandi and copy of RoR (Record-of-Right). HALRIS provide services like Nakal of RoR (Parat Patwar), Nakal of RoR (Parat Sarkar) e-Record Room, Copy of Khasra Girdawari, Verification of Nakal of RoR, Web based RoR Query Service, Copy of Mutation Order etc. HALRIS is being implemented at all 122 tehsils and sub-tehsils covering 100% locations. Web Interface for publishing of Jamabandi data on Web has also been implemented, which pushes the RoR data to NIC-HMDC. Web enabled Access to
Records of Right is made available on the website http:// jamabandi.nic.in , which contains RoR data of more than 6000 villages. Software for Digitally signed Copy of RoR started at Rohtak & Kurukshetra, Copy of RoR with QR Code has also been developed and implementation started. Software for digitally signing of Jamabandi database has also been developed & being tested for providing copy of RoR from digitally signed database. • Digitization of Mussavies / Cadastral Maps: Cadastral Maps of Ambala & Sirsa Tehsils were got digitized through HARSAC Hisar. Bhu-Naksha Software, which deals with spatial data (digitized Mussavies / Cadastral Maps) for updating the maps of land parcels and incorporation of Mutations & Tatima etc., was got customized as per Haryana requirements. HALRIS was integrated with BhuNaksha Software and pilot implementation was taken up for Ambala tehsil. The pilot was launched under NLRMP at Ambala on 20th January, 2011, by then FCR. The work of scanning, digitization, updating, geo-referencing of Mussavies / Cadastral maps of entire states (around 70000 Mussavies) was out-sourced through HARSAC to 04 GIS Vendors. • Integration of HARIS, HALRIS & Bhu-Naksha under NLRMP (National Land Records Modernization Programme): Haryana is one of very few states, where property registration system and Land Records System and Cadastral Maps have been integrated. Haryana’s Project is declared as best practice and a national roll model under NLRMP by DoLR, Ministry of Rural Development, GOI. Road Map: Migration from current client/Server based System to Centralized Web enabled solution (Cloud HALRIS).
February 2014 / egov.eletsonline.com / egov
43
e-Governance through IVISS
Integrated Village
Information & Services System Sastry Tumuluri, Information Technology Advisor & Chief Information Security Officer, Government of Haryana
I
t is well known that implementation of information systems in silos (standalone systems that don’t communicate with each other) is disingenuous, unproductive and expensive. As a result there have been numerous attempts at breaking the silos and building integrated systems. However, such efforts in the Government sector have been largely unsuccessful. For many years, the National e-Governance Plan (NeGP) of the Department of Electronics & Information Technology (DeitY), Government of India, has been championing an integration framework, aligning multiple citizen services delivery projects and other government information systems to integrate using the National / State-Level Services Delivery Gateways (NSDG / SSDG). However, adoption has been slow; and the benefits, hard to measure. As a part of the IT Roadmap for Haryana, a multi-pronged integration plan (and project) was conceived – incorporating the lessons learned from other projects in the country and accommodating the latest technologies and techniques. This project, envisioned to be Haryana’s e-Governance Integration Platform (called the Haryana OneState) was accepted by the State Technical Committee to be a critical part of the state’s e-Governance vision. The Integrated Village Information & Services System (IVISS) is a starting point of Haryana OneState implementation, beginning with a set of integrated e-Services for citizens as well as an Integrated Village Information Visualization System. It is designed to showcase the benefits of integration along with deep (rigorous)
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Sastry Tumuluri modelling of underlying information. After a series of demonstrations to the Government, the IVISS has been rolled out on a pilot basis at Barwala (Panchkula district) on 20 June 2013. Based on its success, a state-wide rollout is currently being planned; starting with the Panchkula District where a plan for 54 rural centres has been announced. Other districts and urban locations will soon follow.
e-Services to Citizens The service delivery aspect of IVISS has been designed to align with the Common Service Centre (CSC) Project, which is a Mission Mode Project (MMP) of NeGP. In this, the District Administration takes the lead in e-Services delivery through a District e-Governance Society (DeGS) that selects and manages the operations of Village Level Entrepreneurs (VLEs). The VLEs operate eSeva Kendras (CSCs) and deliver
services using the IVISS in accordance with the government guidelines. The same system would also be used for urban e-Services delivery through the Urban Local Bodies Department. Apart from consolidating e-Service delivery across multiple departments, it is also envisaged that the eSeva Kendras could undertake back office IT systems work for the Government at the village level – for the Panchayats (through the ePanchayats/ePRI project) department and potentially for other departments as well. In this vision, the eSeva Kendras have the potential to serve as focal points of Government-Citizen two-way interaction, perhaps becoming Open Government hubs for every cluster of 5-6 villages. A new division has been setup in HARTRON to develop and manage all the IT systems (such as IVISS) and run the operations required to deliver the e-Services. All the IT assets are being hosted on a common Cloud Computing platform thereby avoiding costly duplication of expensive IT administration and security resources.
Integrated Information Visualisation Ready access to reliable and up-to-date villagelevel information has for long been every administrator’s dream. At present this requires significantly time-consuming collection, collation, analysis and consolidation of information from multiple sources. The IVISS project, by building a mapbased visualization platform showcases how each departmental system can bring together all their data in an easy to use and easy to consume manner. The integration framework integrates views from multiple departments and data sources to
e-Governance through IVISS
be presented in a rich visual medium, leveraging the power of Geographical Information Systems (GIS) combined with automated information aggregation.
Government Receipts Processing and Reconciliation A comprehensive Government Receipts (“payments”, from a citizen perspective) system has been developed as a part of IVISS to enable receipt of payments through the CSCs – structured in line with the guidelines of the CSC Project. In this, HARTRON acts as a trusted intermediary, managing the receipts by allowing the VLEs to operate a virtual pre-paid account with HARTRON. Every time a citizen pays the VLE to receive a Government e-service, the corresponding fee is deducted from the VLE’s virtual pre-paid account and credited to the Government account. Receipt is generated from the system only upon successfully crediting the Government account. At any time, the VLE is only allowed to collect fees equal to or less than his account balance – thus ensuring that the government receipts are always protected. The VLE is allowed to “top-up” his virtual account at any time through an online payment gateway – thereby permitting him to continue serving citizens and collecting fees on behalf of the government. For maximum transparency, all routine VLE debits and credits (including top-ups) are designed to work without any human intervention. Non-Treasury payments such as to boards and corporations are also handled the same way. Their payments are credited to their respective bank accounts instead of a centralized Treasury Account. Receipts are generated by the system, giving
CSA Portal Mobile Gateway
Mobile Apps 1. Meter Survey 2. Meter Reading 3. Verification Workflow
Department, System
Health Department, Births & Deaths Information Management System
Revenue Department, Certificate Management System
Uttar Haryana Bijli Vitaran Nigam (UHBVN), Metering, Billing & Collection System Treasury + Other Departments,
Data Enrichment
1.
Registration of Birth
2.
Issuance of Birth Certificate
3.
Reminders to register Child’s name
4.
Add a Child’s name in the Register
5.
Registration of Death
6.
Issuance of Death Certificate
7.
Issuance of Non-Availability Certificate (Birth & Death)
1.
Issuance of Caste Certificate (SC, BC, OBC, ...)
2.
Issuance of Residence Certificate
3.
Issuance of Income Certificate
4.
Registration of Marriage
5.
Issuance of Marriage Certificate
6.
Issuance of Orphan Certificate
1.
GIS Mapping of Consumers (Mobile Application)
2.
Meter Reading (Mobile Application)
3.
Bill Generation
4.
View and Pay Bills
5.
Meter self-reporting and Provisional payment
1.
Treasury (Challan) Payments
2.
Other (Bills, etc) Payments
GovPay System
complete details of the payments received. Clearing reports are generated both for the VLEs as well as the Departments to ensure that they are able to reconcile all the transactions pertinent to their context. An exclusive Clearing and Settlement Operation has been set up in HARTRON for this purpose. For all systems with full online integration
Gov Pay & Payment Gateway
Lightweight eGov InterconnecT
Citizen Portal (Self Service)
Births & Deaths Information System Revenue Certificates Management
On eState Core System Identity Managment
e-Services
Village Information Visualizer (GIS)
USBVN Metering Billing & Collection Other Systems (inch-deep)
(such as the UHBVN MBC, Health and Revenue systems) account & services information is updated immediately (online). For offline systems (e.g., Challan Payments) up-to-thesecond Clearing Reports are made available online through their own logins so that they may update their systems at any frequency they desire (once-a-day is recommended). Settlement will be through an online funds transfer, planned as a once-a-day activity, with an effective settlement period of T+2 as the target.
Integration Architecture The system is modeled to preserve the autonomy of each of the participating (integrated) information systems. Inter-system interaction is implemented through a simplified and yet powerful middleware similar to the SSDG. As a light-weight equivalent, this middleware is much simpler to integrate with, thus reducing the costs and hurdles of integration – a prime attraction when compared to the NSDG or SSDG. This middleware includes a State Services Directory, Integrated System Registration, Auto-discovery of Services, Health-Check of Services, Round-trip performance check of February 2014 / egov.eletsonline.com / egov
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e-Governance through IVISS
The IVISS is an ambitious start for Haryana’s e-Governance vision and roadmap. The benefits of breaking down the silos through integration include: • Richer and more reliable data becomes available as a common reusable asset to all departments and systems. The core resident data, along with UID-enabled strong online authentication system thus form one of the foundations of integrated citizen e-services delivery. • As operations, software and IT assets are consolidated, duplication is avoided and economies of scale are achieved. Some of the savings can be used to increase the service levels that would’ve been otherwise difficult to achieve. • As the systems interact with each other, departments can leverage each others’ work eliminating the time and effort of stereotypical activities (e.g, citizen identity / address / caste / income verifications) thus increasing productivity. • With deeper knowledge of the citizens, their needs and their activities across departments, better fraud detection as well as better citizen service becomes possible. • With an integrated visualization system, officers have information available at their fingertips – spending dramatically less time and effort in compiling information; thus focusing more on putting the information to work for them. Response to the initial demonstrations to various stakeholders indicates that the potential is immense. While the success of these systems depends on the quality of data and the IT systems, their usefulness will multiply manifold with each new department that joins the integrated, collaborative ecosystem.
Information from the following 9 sources (departmental systems) has been put together on a single map. Additional departmental information is planned to be integrated as each departmental system is integrated into the common integration platform State Resident Database (SRDB)
Census Data
Health Education Agriculture
Animal Husbandry
Industries Survey Data
UHBVN
Panchayat Data Services, and Service Call Routing. Improvements are underway to make this a drop-deploy component, thus making it even simpler than it currently is. Interaction between systems is strictly through mutually-accepted Application Programming Interfaces (API). As a result, direct database access is not required for any two systems to interact. As a result, each departmental system retains complete control of their respective databases and implementation of business rules.
State Resident Data Base and Identity Management A Core System consisting mainly of a State Resident Database (SRDB) – as a centralized and shared resource available by default to every application integrated into the platform. The SRDB data is planned to be the single-most reliable source of resident, location, organization and event data across the state – through the
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efforts of one-time data migration, enrolment, consolidation and data enrichment. As is common with any large repository of such nature, considerable effort has been spent in ensuring the security of the data and the privacy of the citizens. The system has many levels of safeguards to prevent unauthorized data access.
Master Data Management Operations Quality of data is of utmost important as the value of the citizen services as well as government decision making degrades significantly if the underlying data is unreliable. No single source of data about citizens is fully reliable at this time. Reconciliation across data sources is a herculean task. Therefore, IVISS attempts to enrich the citizen data obtained from each citizen service delivery interaction. A Data Enrichment system collates citizen data from each of the available databases (e.g., VoterID,
Socio Economic Caste Census, UID, Births & Deaths Registers, UHBVN consumer list, ...) and guides the citizen (with CSC Operator assistance) in consolidating, correcting and linking the records across sources. The resultant collation is sent to the centralized Master Data Management Operations set up specifically for this purpose, as a part of the IVISS operations. Here any attachments are checked, the information provided is validated and analyzed against the databases for possible duplications / inaccuracies before accepting into the SRDB. New enrolments (with or without UID) are also handled as a part of the same workflow.
Identity Management and Single Sign-on All the applications of IVISS – including the mobile application use a single Identity Management System (IdM) that uses the SRDB as its directory and provides single sign-on functionality. This ensures every user and beneficiary (citizen in an assisted service model at a CSC counter) can be authenticated securely, in accordance with the requirements of the specific service and applicable departmental business rules. Strong online UID-based authentication is an integral part of this plan. By using this as a service all departmental systems can eliminate costly and repetitive implementations. While the identity is assured by this system, the privileges / benefits accorded to the adequately authenticated person is still decided by the individual systems – thus preserving the autonomy while providing a valuable common service.
Mobile Application Gateway A fully functional Mobile Application Gateway has been implemented as a part of IVISS. A comprehensive cross-departmental verification & approval workflow application has been developed on the Android Operating System – for use on low-cost tablet computers. It is expected that the intuitive touch-based interaction will significantly overcome the usability barriers often experienced by village level functionaries not well-versed with computers. Features such as Hindi & English language support, as well as the elimination of the need for a cumbersome onscreen keyboard (the system uses a two-factor authentication system with mobile based One-Time PIN) have been designed for this purpose. SMS integration has been implemented through the National Mobile Services Delivery Gateway (MSDG).
NIELIT
special feature
Nielit & Tssc Sign Mou For Skill Development In Telecom Sector
O
n 29th January, 2014, National Institute of Electronics and Information Technology (NIELIT) and Telecom Sector Skill Council (TSSC) signed a Memorandum of Understanding (MoU) for promoting Skill Development in Telecom Sector. The MoU was signed by Dr. Ashwini Kumar, Managing Director, NIELIT and Lt Gen (Retd) SP Kochhar, CEO, Telecom Sector Skill Council, in the august presence of J Satyanarayana, Secretary, Department of Electronics and Information Technology (DeitY), Government of India. NIELIT was also affiliated as a training partner for the conduct of training on Handset Repair Engineer – Level II programme of TSSC. J Satyanarayana, complimented NIELIT and TSSC for coming together for rolling out quality oriented industry relevant courses in the Telecom Sector, through the various NIELIT Centres spread across the country. He was optimistic that both NIELIT and TSSC would strive towards maintaining quality and standards in training and delivery mechanisms. In a joint statement, Dr. Ashwini Kumar Sharma, Managing Director, NIELIT and Lt Gen SP Kocchar (Retd.), CEO, TSSC, said, “The National Telecom
From Lto R: Shri J Satyanarayana, Secretary, Department of Electronics & Information Technology, Government of India; Dr. Ashwini Kumar Sharma, Managing Director, National Institute of Electronics and Information Technology; Dr Ajay Kumar, Joint Secretary, Electronics & Information Technology, Government of India Policy - 2012 recognizes that the rapid growth in the Telecom Sector requires to be supported by an enhanced pace of human capital formation and capacity building. It envisions putting in place an integrated skill development strategy for the converged ICT sector as a whole. TSSC today is a single window to reach the entire
ecosystem of Telecom Sector in India for Skill Development. Added to this, TSSC affiliated Training Partners are providing Skill Development Program under STAR Scheme in over 17 States across the length and breadth of India. NIELIT is a premier government backed and supported organization with pan-India presence through a wide network of
30 own Centres, besides 850 Accredited Institutes and about 4000+ facilitation Centres, imparting ICTE training in various job roles. This MoU would help compliment each other’s technical capabilities and industry reach to achieve a common goal of Skilling India in the IECT Domain with specific focus on Telecom Sector.”
February 2014 / egov.eletsonline.com / egov
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csc
Redefining
Service Delivery to Rural India
T
he CSC scheme also envisions reducing the digital divide and incentivizing private sector to realize the value at the bottom of the pyramid. CSCs are envisioned to facilitate a platform that will enable government, private and social sector organizations to integrate their social and commercial goals and take benefits of information and communication tools (ICT) to the remotest corners of the country. The CSCs are acting as change agents and are much more than mere service delivery points in the rural India. A CSC promotes rural entrepreneurship, builds rural capacities and livelihoods enable community participation and effects collective action for social change- through a bottom-up approach with focus on rural citizen.
CSC Institutional Framework The CSC ecosystem comprise of more than one lakh Village level entrepreneurs (VLEs), 26 Service Center agencies (SCAs-the private partner), 35 State designated agencies (SDAsstate government nodal agencies ) and a host of public and private entities as service providers. The Department of Electronics and Information Technology ( DeitY) plays important role to support CSC ecosystem. The CSCs are covered under Mission Mode Project of Deity. The important Stakeholders are: The State Designated Agencies are CSC scheme implementing agencies at State Government level and they select Service Centre Agencies (SCA).The SCAs help to operationalise the Common Service Centers. The CSC is operated by Village level Entrepreneur (VLEs)
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• Providing a standardized framework for collaborative decision making • Catalyzing and maintaining content aggregation on an on-going basis • Building stakeholder capacity • Looping best practices The Mission of CSC SPV is to enable provision of government, private and social sector services to citizens at doorsteps, at affordable cost and in a transparent manner through the CSCs.
CSC Scheme Overall Status
and CSCs act as ICT enabled front end at village level where all public , private services are delivered to the citizen at affordable cost in transparent manner. Managing a dynamic ecosystem of such diversity and complexity would require a dedicated entity at the heart of the network to seamlessly manage and maintain these relationships, and to ensure continual systemic viability and stability. The CSC SPV - CSC e governance Services India Limited is expected to function as the anchor agency, stepping in to strengthen interrelationships and linkages where ever necessary .The CSC SPV helps to bring multiple Service Providers who offer government, business, financial and social services through CSCs at common platform.
As on end of November 2013, 1,28,315 CSCs have been operationalised in 35 (28+7) States and UTs , of which 1,12,504 CSCs are connected. On an average, each VLE undertakes 458 transactions per month with a monthly income of about `5000. As one of the world’s largest service delivery networks, the focus of the CSC SPV is on operationalising 100% of the CSCs across all 35 States & UTs. This would include monitoring the Scheme implementation, ensuring connectivity to CSCs increasing the number of services available through CSCs. The likely passage of Electronic Service Delivery Act in the near future with increased focus on e-enablement of various Central & State Governments services is likely to make the CSC as vibrant instrument of Government policy for empowerment of the rural citizen.
CSC SPV Objectives
CSC Services
The main objectives of the CSC SPV are: • Ensuring systemic viability and sustainability of the CSC Scheme • Monitoring achievements of the outcomes by the CSCs • Enabling delivery of G2C and B2C services through CSCs
Delivery of Government service through the CSCs is driven by the Government both Central and State preparedness and ability to provide the same. There has been significant variation in delivery of G2C services with some States as Andhra Pradesh, Madhya Pradesh, Kerala, Rajasthan and Gujarat performing very well while the in other
Dinesh Tyagi
csc
cases it shall improve with the implementation of the E- district scheme. It is true that with the implementation of e district across the country there shall be significant improvement in the delivery of G2C services to the citizen through CSCs. The National Policy on IT also focuses on technology-enabled approach to deliver services in social sector like education, health, skill development, financial inclusion, employment generation, e-Governance etc. to enhance efficiency and reach across the country. With the availability of the front end as CSCs across the country in equitable manner the Government departments can expedite the initiative for delivering such services to the citizen .The focus and intention are unquestionable however steps to undertake digitization, business process re-engineering, mobilizing the requisite resources and timely completion of the process involved are the areas which need to be addressed by the policy makers. The citizen need a lot many other services other than the G2C services so as to actively participate in nation building. CSCs meet the requirement of the citizen in enabling him to get information, knowledge and skills for overall development. Such services are enabled through SCAs and also by the CSC SPV. Some of the initiatives in this direction include:
Financial Inclusion This includes delivery of financial products and services including banking, insurance and pension. With 40 percent of the population not having access to the banking services and insurance penetration in rural areas being very low,
CSCs offer an excellent channel for financial institutions to meet the challenge of covering such a vast uncovered populations. The various activities which CSC can perform for financial inclusion include:
Insurance - VLE to be broker - selling insurance product and services including premium collection
Banking - Account opening, deposit and withdrawal, remittance
CSC Western Union - remittance from a borad
v Banking Enrollment of customers, including collection of biometric and other details, provide card (ID Card, Debit, Card, Credit Card, PIN), Provide transaction facility, Deposit of money in an account with a bank, Withdrawal of money from an account with a bank, Remittances from an account with a bank to an account with the same, Balance Enquiry and issue Receipts/ Statement of Accounts. Disbursal of credit facilities to borrowers involving small amounts etc. are activities which can be taken up at CSC, engaged to function as BC. The CSC is mainly to act as banking correspondent for various banks and perform the function for delivery of such services to rural citizen. Already 6000 CSCs across the country are working as BC for Public sector banks .The Government has also appreciated that CSC as BC is a better alternative for the banks as compared to other model of standalone BC for rural India. The effort is to make every CSC as BC for a Bank. There has been constraint of service area approach, kiosk technology adoption by banks and lack of appreciation at the local bank branch level for BC to be considered as a business
Progress So Far (As on 30th November 2013)
CSCs operational - 1, 28, 315
100% (8) 70% - 100% (15) 50% - 70% (2) 10% - 50% (5) 510% (5) Under Discussion (0)
National Pension scheme - PFRDA - extending pension product
Loan procurement - BF function for banks
opportunity. All the CSC becoming BC shall also enable Government to fulfill its endeavor of enabling direct Benefit transfer to the citizen under various Government schemes .Such a initiative will definitely enhance the income and credibility of the CSC within the community. v Insurance CSCs VLE has been recognized and approved to act as Broker for selling of insurance product and services. They can offer the product and services of all the insurance companies for life and non life products. This is a revolutionary step taken by IRDA in enabling the extension of insurance services to rural India. Process for delivery has also been simplified and efforts are being made to deliver the service ‘on line’ and also in demat format. Insurance for life, animal, crop, health, house, agri implements and artisan will definitely change the face of rural India and empower farmers and other rural citizen to use these instruments for insuring against risk and lead a better life. v Pension One of the problems of people in rural India is lack of pension after they are unable to physically perform their normal agriculture or other related activities. PFRDA has extended the pension scheme to unorganized sector. CSCs can deliver the PFRDA pension products to rural citizen and bring him at par with the people working in organized sector. Beside this the CSC can also act as Western Union center and provide the remittance to rural families who are sent money by relatives working abroad. CSCs thus can meet all the requirement of the rural citizen in terms of financial products and services. Necessary framework and agreements with service providers are already in place. February 2014 / egov.eletsonline.com / egov
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csc
CSC and financial services Government has also authorized the CSCs to function as permanent enrollment centers for UID. Besides enrollment, the updation of demographic data and biometric can also be done through the CSCs. CSCs offer itself as an excellent front end infrastructure for the entire suite of Aadhaar based services. • Permanent Enrolment Centers • UID e-Aadhaar Print services, Aadhaar card on plastic • Best Finger Detection services for citizen (convenience) • Demographic Data correction services • Aadhaar seeding for Service Providers • UIDAI Auth services- Demographic/ OTP/Biometric (+ Advanced Auth - Iris ) • Evidence of correct aadhaar number, deduplicated, authentic (non-ghost) • Evidence of person present (replacing *wet* signature requirements • e-KYC service At present about 2000 no of CSC are working as permanent enrollment centers and 75 lakhs of Aadhar enrollment and 50000 updation of data has been done through these centers. The CSC centers have also done printing of about 5 lakhs Aadhar cards.
family e-literate. The education services being delivered through the CSCs are:
Other Services
e-Literacy prgramme - one person in every family to be made eliterate
e-Vidya - women empowerment - Department of womenandchild welfare
National Institute of open schooling - off school education
CSCs are also delivering election related services as application CSC for registration as elector , deletion of name, addition of name , Skill Development NIELIT issuance of EPIC card and pro- NSDC Facilitation Center viding all other election related information as polling station list Financial Literacy / Investor , voter list etc. Education of NABARD and Dept of corporate affairs PAN card related services of revenue department are being delivered through the CSCs. Railway ticket thus employ more than one person .These facts issuance service is also available to citizen indicate that CSCs are really enabling developthrough the CSCs. Other services through the ment of rural enterprise through ICT which is unique .There are however some issues such as CSCs include: availability of reliable power and connectivity • Passport which need to be addressed. • Mobile Recharge A study by ITU inter-alia mention that “The • DTH Recharge CSC program, tipped as the world’s largest tele• Dish TV E-charge centre scale-up, was chosen to be implemented • Data Card Recharge under a PPP model unique to the Indian • Bus ticket Booking entrepreneurial spirit; and has been largely • Bill Payments - electricity, water successful so far- There is need to emphasize • Entertainment upon footfalls, transactions, engagement and • E- Learning • Telemedicine services (Apollo, Medanta participation by communities at each of those CSCs. A citizen engagement strategy at CSCs and Venu Eye) A recent study by Center for Innovation is already evolving, leading to sustaining CSC CSC and UID Services The infrastructure of CSC is most suited to in Public system indicate that on an average operations for the future”. CSCs are a long way impart education services as well as work 59 percent 0f the VLE are graduate and above to go and with the availability of G2C services as facilitation center for educational service while 28 percent are undergraduate . It also across the country shall be able to meet the provider. So far the CSC is authorized to work brings about that for 52 percent of VLE the CSC desired outcome of serving the village commuas facilitation center for National Institute is the only source of income. 19 percent of the nities. The study also observes that “The CSCs of Open schooling (NIOS) and NIELIT. The CSCs are operated by women and the income cannot be pronounced a success story unless centers are also imparting the e literacy - BCC of CSC operated by women is more than that these centers graduate from their dependency course of NIELIT to rural citizen under the of CSCs operated by men. About 50 percent of on utility services for generating revenue. The DeitY scheme of making one person in every the CSCs have more than one computer and business model should go beyond the VLEs’ potential income opportunity to the idea of developing a cost-benefit analysis tool to track Aadhar enrolment - CSC the benefits accrued to rural citizens. Such a are working as permanent move would help to discover a CSC-oriented enrollment centers sustainable business model.” UID Seeding in department CSCs are indeed the change agent and are e-Aadhar Generation - CSC data base are printing the Aadhar cards playing an important role in enabling empowerment of the rural communities. This front end can address the issues of digital divide and can be an effective instrument of government service delivery to citizen in all parts of India. Account opening - CSC Banking Transaction - CSC to help resident open can work as micro ATM CSC scheme can in fact be termed as a “movebank acount UID Seeding in Banks ment- Andolan “ of empowering communities Support bank in delivery and creating sustainable business enterprises at based on AEPS the bottom of the pyramid.
CSC
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Department of Information Technolgy, Government of Jharkhand
Hemant Soren Chief Minister, Jharkhand
STPI
Role of STPI in Promoting
Software Industry Surya Kumar Pattanayak, Officer-In-Charge, STPi - Lucknow, Allahabad, Kanpur
I
ndia’s success in the export of Information Technology (IT) Software and related services over the past decade has been acknowledged globally. India now accounts for 65 percent of the global market in IT off shoring and 55 percent of the ITES market. The growth of the sector has led to tremendous pay off in terms of wealth creation and generation of high quality employment. IT/ITES industry has been one of the key driving forces fuelling India’s economic growth. The industry continues to be a net employment generator - already added more than 230,000 jobs in FY2013, thus providing direct employment to about 3 million, and indirectly employing 9 million people. Software and IT enabled services have emerged as a niche sector for India. IT has deep roots in India going all the way back to the discovery of zero. Even in the recent past a number of developments have taken place mostly away from the media glare, some of them include investment in education, nurturing excellence in key educational institutions, emphasis on R & D, imaginative policy planning and political will to support and sustain IT across all areas. They all helped Indian IT to grow to its current difficult position. Recognizing the importance of software exports, SEEPZ (Santa Cruz Electronics Export Processing Zone) was setup in Mumbai in 1973. The Mini Computer Policy of 1978 opened up computers manufacture to private sector. Many state governments created state Electronic Corporations - KEONICS in Karnataka, KELTRON in Kerala, OSEDC in Odisha, UPLC (UPTRON) in UP, BELTRON in Bihar, etc. The National Informatics Centre (NIC) was setup in 1977 which played a major role in the later decades to
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become crucial support system for the government, both the central and state governments. Communications infrastructure improved with the setting up STPI (Software Technology Parks of India) hubs in Banglore, Pune and other cities in 1991. The STPI policy removed the inspector Raj from software companies. The nineties also saw a direct “push” from the government through number of policy measures, some of them include - IT Task force led by prime Minister in 1999 and several chief ministers at the state level and IT fairs started like IT.com and now IT.in, IT parks (starting with cyber city in Hyderabad and ITPL in Bangalore), launch of public internet access through VSNL in August 15, 1995, launch of mobile telephony on August 23, 1995. The early 2000 saw the rise of Software Technology Parks and formation of the Ministry of Information Technology, respectively they fillip the software industry and exports. After that Indian IT and ITES companies have created global delivery models (onsite – near shoreoffshore), entered into long term engagements with customers, expanded their portfolio of services offerings, built scale, extended service propositions beyond cost savings to quality and innovations, evolved their pricing models and have tried to find sustainable solutions to various issues such as risk management, human capital attractions and retention and cost management. A key demand driver for the Indian IT services and ITES industry has been the changing global business landscape which has exerted performance pressures on multinational enterprises. India has emerged as an important venue for the services sector including financial accounting, call centres and business process outsourcing. Biotechnology and Bio informatics, which are on Government’s priority list for development.
The study recognizes that emergence of a strong Indian IT industry happened due to concerned efforts on the part of the Government, particularly since 1980’s, and host of other factors like Government, private initiatives, emergence of Software Technology Parks. In the initial years, export of software initially meant a physical transfer – either of the programmer himself sometimes called body shopping ( the provision of labor intensive, low value added programming services, such as coding and testing at client sites) or of software on floppies. In that time 75 percent of export earrings came from body shopping. The absence of reliable telecommunication links in 1980s forced Indian firms to be primarily “body shoppers”, who provide programming services on site, typically USA, UK, to customer under contract. India was among the first developing nations to recognize the importance of software, and the key driver behind exporting software was foreign exchange. To export software, Indian companies had to design it for hardware systems that were the standard worldwide. However, Indian import duties on this hardware were extremely high (almost 300 percent in the year 80’s). In order to improve the export of software from the country, the Government lowered import duties to almost zero on all IT equipment and made many important modifications in the STPI scheme. Today STPI is widely regarded as an entity that has played a seminal role in the development of software industry in the country.
Surya Kumar Pattanayak Officer-In-Charge, STPi - Lucknow, Allahabad, Kanpur
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In Person
Bishnupada Sethi
Commissioner-cum-Secretary, Department of Co-operation; Department of Fisheries and Animal Resources Development Government of Odisha, Management in-Charge, Odisha State Co-operative Bank Ltd
Banking on Rural Odisha
P
lease give us the overview of the operations of Department of Cooperation. Also tell us about your vision for strengthening Cooperative Movement in the State.
The Department of Cooperation has been created to formulate policies and to take developmental initiatives for furtherance of the Cooperative Movement in the State. The Cooperative Movement is the peoples’ movement and it owes its origin to the early part of the 20th Century. The movement was initiated by the then British Government with promulgation of the Cooperative Societies Act in 1904. Although the Act aimed at organization of Cooperative Credit Societies to emancipate the debt ridden farmers from the clutches of money lenders through Self Help, the movement has by now encompassed almost all economic activities pursued by the Government. After independence of the Country, the All India Rural Credit Survey Committee emphasized on strengthening of the Cooperative Movement through State patronization to utilize the outreach for transformation of the financial conditions of the rural people. Since then, the Cooperative Movement has undergone a lot of experimentation by way of supplementing the efforts through nationalization of Banks, creation of specialised credit delivery agency like Regional Rural Banks but till date, a large chunk of the rural population depend upon the cooperatives to pursue their livelihood.
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“The e-Governance initiatives of the Government are now yielding desired results. By deploying new ICT systems, the Cooperation Department is enabling a large chunk of the rural population to avail their entitlements in an easy and transparent manner,” says Bishnupada Sethi
In Person
So what is being done to ensure banking and financial services in rural Odisha? In our State, around 65 percent of the crop loans and 50 percent of the total agricultural credit are dispensed through the Short Term Cooperative Credit Structure led by the Odisha State Cooperative Bank. The Odisha State Cooperative Marketing Federation supplies around 40 percent of the agricultural inputs in the State. The Weavers Cooperative Societies provide yarn and wages to the weaving community and market their clothes. Since around 66 percent of the population depends upon agriculture and 86% of the farmers are categorized as small and marginal farmers, they depend upon the cooperatives to get credit, agricultural inputs and Minimum Support Price for their agricultural commodities. The Cooperation Department has a larger role to
Main objectives OF The Department of Cooperation in Odisha u u u u
u
u u
Endeavouring to provide timely and adequate bank credit to farmers for financing their agricultural and allied activities Supply of inputs such as fertilizers, pesticides and seeds to the farmers Administering the Crop Insurance Scheme to provide relief to farmers in the event of crop failure. Providing marketing support to farmers by way of bringing about the integrated development of marketing of agricultural produce to safeguard the economic interests of the farming community. Providing infrastructure for storage of agricultural produce through organizations like the Odisha State Warehousing Corporation (OSWC) and the Odisha State Marketing Federation (MARKFED). Providing credit facilities for housing through house building co-operatives in both the rural and urban areas. Imparting co-operative education and training to office bearers and members of cooperative societies for strengthening the co-operative movement in the State.
Initiatives for bringing good governance to the PACS
play in the years to come to protect the interest of the rural population and also prepare innovative initiatives to improve their quality of life.
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The Odisha State Cooperative Bank (OSCB) is the Apex Organisation of the Short Term Cooperative Credit Structure and it leads 17 Central Cooperative Banks (CCBs) in the State and 2714 Primary Agricultural Cooperative Societies (PACS). The Government has been implementing all its policy initiatives through the OSCB over the years. From out of 55 lakh agricultural families in the State, around 52 lakh families have become members of the PACS and the OSCB has facilitated issue of around 42 lakh Kisan Credit Cards to provide hassle free credit to the farmers.
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State wide campaign to sensitise the agricultural families to become members of the PACS and to avail the facilities provided. Issue of Kisan Credit Cards to all eligible agricultural families. Organisation of Self Help Groups of the farm families, who do not have own land to provide credit facilities to them. Installation of Agro Service Centres to provide custom hiring facilities for mechanization of agriculture. Installation of Soil Testing Laboratories in the PACS to sensitise the farmers to use agricultural inputs only after testing the soil for increasing production and productivity. Construction of rural godowns in the PACS for storage and marketing of agricultural produce. Procurement of paddy from the farmers by the PACS as agent of the Odisha State Civil Supplies Corporation to ensure MSP. Establishment of market yards through the Regional Marketing Committees (RMCs). Establishment of Common Service Centres at all the PACS.
What are the financial inclusion initiatives taken by the Odisha State Cooperative Bank?
How is the Bank using ICT to expand banking and financial services throughout the State? In order to accomplish the objectives, the Government has taken so many ICT initiatives through the Odisha State Cooperative Bank. Establishment of a Core Banking Data Management Centre (CBDMC) in the Odisha State Cooperative Bank is one the major initiatives in terms of ICT. CBDNC provides connectivity to the OSCB, DCCBs and their branches along with the PACS under one platform with the objective of catering to the requirements of the agricultural families.
Digitalisation of Kisan Credit Cards provides access to the farm families to avail credit facilities through the ATM network of all the Banks through the National Payment Corporation of India (NPCI) financial Switch. We have ensured Mobile ATM facilities in the tribal areas to provide cash component of the loans sanctioned in favour of the members of the PACS at their doorstep. We are providing access to the customers of the OSCB, CCBs and Urban Cooperative Banks to the ATMs under NPCI through issue of RuPay Cards.
As one of the leaders in Governance space how do you foresee the development of e-Governance within Odisha in coming years? The e-Governance initiative of the Government has already started yielding desired results. The ICT initiative of the Cooperation Department would facilitate a large chunk of the rural population to get the benefits of the new governance structure. The PACS have already started establishing Common Service Centres to provide all the facilities under the Government initiative to its members. The farm families will be greatly benefited by getting hassle free credit from the ATMs and PoS, which are going to be networked within a period of two years. With financial inclusion meant for the farmers of the State, the credit delivery and procurement of farm produce will become highly transparent and the Governance Structure would provide the desired benefits to the people of the State. February 2014 / egov.eletsonline.com / egov
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e-Odisha
Towards citizen Centric Service Delivery
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eOdisha Summit 2014, in its second year, was jointly organised by Government of Odisha and Elets Technomedia Pvt. Ltd. on 24th January at Swosti Premium, Bhubaneshwar. The one day forum brought together key representatives from all areas of governance, ICT industry and civil society. Here are some glimpses of eOdisha Summit 2014 1. Chief Guest: Naveen Patnaik, Hon’ble Chief Minister, Odisha 2. Program Chair: M S Padhi, Commissioner-cum-Secretary, Food Supplies & Consumer Welfare Department, Govt. of Odisha 3. Audience at eOdisha 2014 4. (LtoR): Dr Chandra Shekhar Kumar,Commissioner-cum-Secretary, Employment & Technical Education & Training Department, Govt. of Odisha; Manoj Ahuja, Commissioner of Commercial Taxes, Govt. of Odisha, and M S Padhi 5. Launch of eOdisha special edition of eGov Magazine
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e-Odisha
The traditional Ghumura Dance being performed at the cultural night
6. (LtoR): Dipankar Sahu, Deputy Commissioner, Commercial Tax,Govt. Of Odisha; SK Panda, SIO, NIC; M Akshaya, ADG, SCRB, Odisha; M S Padhi; Padma Mahanti, Regional Passport Officer, Odisha; Roopa Roshan Sahoo, Collector, Dhenkanal; R S Gopalan, Director of. Dept. of Agriculture and Food Production, Govt. Of Odisha
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7&8. eOdisha exhibition 9. Sanjay Panigrahi, CEO, SAHAJ eVillage Limited 10. (LtoR): Vishal Dev, CMD, IDCO; Omkar Rai, DG, Software Technology Parks of India (STPI); Sanjeev Keskar, Chairman, India, Electronics and Semiconductor Association; B K Sahoo, President, Centre for IT, Education, Odisha
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11. Usha Padhee, Commissioner-cum-Secretary, Department of School and Mass Education, Govt of Odisha
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e-Odisha Guest of Honour: Pratap Keshari Deb, Hon’ble Minister of State (Independent), Food Supplies & Consumer Welfare and Employment & Technical Education & Training and Information Technology
7. (LtoR): B K Nanda, Vice Chancellor, Veer Surendra Sai University of Technology, Burla; Prof. D P Chand, Director, Indira Gandhi, Institute of Technology, Odisha; Dr Sunil Kumar Sarangi, Director, NIT, Rourkela; Dr S S Mantha; Dr C S Kumar
2 & 4. eOdisha Awards
8. (LtoR): S K Kale, CGM, National Bank for Agriculture and Rural, Development (NABARD), Odisha; Naresh Hasija, Senior Director & Head Institutional Business, Biocon; SS Bhatt, GM Canara Bank,Bangalore; K M Trivedi, CGM, State, Bank of India (SBI), Odisha; U N Behera; P K Jena, Regional Director, Reserve Bank of India (RBI), Odisha; S P Singh, Circle Head, UCO Bank, Odisha; Vikas Bhauwala, DGM & Zonal Head – Odisha & Chhattisgarh, ICICI Bank
3. SS Mantha, Chairman, AICTE 5. U N Behera, Additional Chief Secretary, Department of Finance, Odisha 6. (LtoR): Anil Saini, Chief Operating Officer (IT Services) and CIO, Ricoh; Prof. B N Mohanty, SCB Medical College; Prof A K Mahapatra, Director, AIIMS, Bhubaneswar, Odisha; Roopa Mishra MD, Mission Director (NHM), Deptt. Of, Health & F.W., Government of Odisha; Dr S K Mishra, Head, Dept. of Endocrine Surgery and Nodal Officer, National Resource Centre for, Telemedicine, SGPGIMS, Sumit Basu, ZHL
9. (LtoR): M S Padhi with A N Sahay, CMD, Mahanadi Coalfields Ltd (MCL)
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We are sorry to state that an article titled Enhancing Security with Actionable, Predictive Intelligence published in January 2014 issue of eGov was wrongly attributed to Shri Sastry Tumuluri, Information Technology Advisor & Chief Information Security Officer, Government of Haryana and Rochak Chauhan, System Architect of the IVISS Project for Haryana. The Article was from media team of SAS. We sincerely apologize for the mistake