eGov January 2017

SPECIAL Special INTERVIEWS

Interviews

Dr Ajay Kumar

Additional Secretary Ministry of Electronics & Information Technology Government of India

JANUARY 2017 | VOLUME 13 | ISSUE 01

Shashi Ranjan Kumar Joint Secreatry Department of Telecom Government of India

PSU Leaders Speak

Radhika Jha

Executive Director PFCL

RT

RE P

conference

COVER STORY

O

Special Issue

Dr U D Choubey Director General SCOPE

S | EXPO WARDbe 2016 NCE | A E R vem r E o F N N 6 O C 25-2

Gyanesh pandey

Chairman & Managing Director HSCC (India) Ltd

january 2017

volume 13 n issue 01

cover story

Case Study

12 Municipal Corporation of Greater Mumbai Transforms Document Management with Newgen Software

2016

Dawn of the Digital India

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Featured Article

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MyGov Digitally Yours

PolicyMakers’ perspective PSU Leaders’ PERSPECTIVE

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18

Dr Ajay Kumar Additional Secretary Ministry of Electronics and Information Technology Government of India

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Shashi Ranjan Kumar Joint Secretary Department of Telecommunications Government of India

Radhika Jha IAS, Executive Director Power Finance Corporation Limited

industry speaks

14 Ravi Chalaka Vice President Global IoT Marketing Hitachi Insight Group

22 K. Swethanarayan Managing Director Kyocera Document Solutions India

24 Shweta Rajpal Kohli Public Policy-Head UBER

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36 Dr U D Choubey Director General Standing Council of Public Enterprises (SCOPE)

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Prashant Chaudhary Senior Director and HeadBusiness Development-Public Sector, CA Technologies.

BR Reddy Chief Managing Director South Eastern Coal Limited

38 Gyanesh Pandey Chairman and Managing Director HSCC (India) Ltd

42 A K Poddar Chief Vigilance Officer CONCOR

conference report 28 Hemant Dabke Vice-President Strategic Industries SAP Indian Subcontinent

48 Prasenjit Roy Senior Vice President and Chief Marketing Officer NTT Communications.

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32 Noshin Kagalwalla Managing Director SAS Institute (India) Pvt. Ltd

50 A S Rajgopal MD and CEO NxtGen

egov / egov.eletsonline.com / January 2017

44 Simon Jolley Market Development Manager Middle and Far East Construction Fibres, Low & Bonar PLC, UK

56 Pradeep Lankapalli Managing Director Thomson Reuters India

CONFERENCE | AWARDS | EXPO

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editorial

India Marches on in Consonance with Technology

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s India marched through 2016 in perfect harmony with digital advancements, the bygone year ended on a perfect note with Digital India getting an unprecedented push due to demonetisation.

Our cover story ‘Dawn of the Digital India’, in the 12th Anniversary Special Issue of e-gov magazine, is an effort to encapsulate the various milestones achieved under Prime Minister Narendra Modi government’s Digital India campaign -- touching millions of lives by bringing about a paradigm shift in how government services are delivered to the citizens.

Having dedicated 12 wonderful years in building a platform like e-gov to anchor pioneering thoughts of leaders in the e-governance space, this special issue carries special interviews of Dr Ajay Kumar, Additional Secretary, Ministry of Electronics and Information Technology; Shashi Ranjan Kumar, Joint Secretary, Department of Telecom; and Shweta Rajpal Kohli, Public Policy Head of cab aggregator Uber.

Public Sector Undertakings, by virtue of being at the forefront of many crucial government initiatives, have become imperative to the economic resurgence of India.

To underscore their perspective on crucial issues like capacity building, technological transformation and cost-effective solutions, the latest issue of our e-gov magazine carries opinions of PSU leaders like Radhika Jha, Executive Director, PFCL; UD Choubey, DG, SCOPE; and Gyanesh Pandey, CMD, HSCC (India) Ltd. As part of its commitment to the cause of smart cities in India, Elets Technomedia jointly with the Government of Gujarat organised the two-day Surat Smart City Summit in November, 2016. Inaugurated by Nitin Bhai Patel, Deputy Chief Minister of Gujarat, the summit saw vibrant sessions on topics like how to make Surat a Smart City, changing the urban development scenarios in smart cities, importance of technology and e-Governance and smart solutions for the smart city ecosystem among others.

‘The Smart City Summit Surat’ report in this issue of egov gives useful insights into how smart cities in India are on course to change the urban landscape across the country. We are sure that the views expressed by the summit participants including policy makers, industry leaders from Gujarat and across India will give our readers first-hand knowledge of multitude of opportunities in the offing.

Looking forward to our readers’ feedback.

Dr Ravi Gupta Editor-in-Chief

Ravi.Gupta@elets.in

Email at subscription@elets.in to get previous issues

October 2016

November 2016

December 2016

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January ~ 2017 volume 13 n issue 01

ASIA’S FIRST MONTHLY MAGAZINE ON e-GOVERNANCE EDITOR-IN-CHIEF: Dr Ravi Gupta

CONFERENCE | AWARDS | EXPO

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Cover Story

2016

Dawn of the Digital India 2016 has proved to be an excellent year for the Digital India programme with many key projects getting launched and many digital projects seeing unprecedented growth by the end of the year.

Under the leadership of Prime Minister Narendra Modi, Digital India campaign pushed the use of technology to connect and empower people in every aspect of their lives, observes Priyanka Sharma of Elets News Network (ENN).

T

he Digital India programme was launched in July 2015 by Prime Minister Narendra Modi. Since its launch, many key IT and e governance initiatives have seen a surge in their growth, which has taken the vision of a digitally empowered India to the next level.

Last year, many milestones were achieved by the Government of India.

Various schemes, products and services have been rolled out under the programme to promote e-governance efforts in the country through digitisation.

“Digital India and Smart City are the two most important initiatives of the government. Footprints of these initiatives can be felt across the nation. The major achievement in this regard can be seen as the acceptance of these initiatives by

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the citizens and the states. People have started understanding the need of better infrastructure and the importance of technology,” said Pradeep Misra, Chief Managing Director of Rudraabhishek Enterprises Private Limited (REPL).

Here we look at the key achievements of Digital India programmes which took place in 2016:

BharatNet BharatNet which focuses on bringing high-speed broadband connectivity to rural areas and plans to cover all 2,50,000 Gram Panchayats this year. BharatNet will provide e-Services like certificates, tele-health, e-Education, agricultural information etc. To provide high speed connectivity, 1,12,871 kms of optical fibre cable has been laid by the end of the last

year, according to a data released by the Ministry of Electronics and Information Technology (MeitY).

“We have been able to take many initiatives forward, particularly revamping the BharatNet programme. We also completed very difficult project in Left Wing Effected (LWE) states with setting up of more than 3,000 mobile towers in a very short span of time. We got the approval of the government for taking the undersea fibre cable in Andaman and Nicobar Islands which is very futuristic in its approach,” said Shashi Ranjan Kumar, Joint Secretary, Department of Telecommunications, Government of India.

JAM By enabling mobile number portability, the government has tried to enable a system

cover Story

whereby individuals can be identified with the help of their phone numbers.

Through the Jan-Dhan Yojana, Aadhaar and Mobile Connectivity (JAM) trinity, the government has managed to directly transfer virtually endless benefits to the citizens and helped in removing anomalies and leakage.

“Government, municipalities and state agencies got digitised in 2016. Even the Chief Justice of India has asked the judiciary to go digital. The Government of India encouraged financial and banking sector to go digital in a big way,” said Asoke K Laha, President and CEO of Interra Information Technologies Inc.

Common Services Centres As per the data of MeitY, citizen engagement platforms such as MyGov has 19.3 lakh registered users who provide inputs, suggestions and feedback for improving governance. By the end of 2016 more than 1.66 lakh Common Services Centres have been set up by the government where government and private e-services have been provided to the citizens. These centres are the key source of providing skill development, digital literacy and financial services to rural India.

DigiLocker The service was launched as an important facility to store crucial documents like voter ID Card, PAN card, below poverty line card, driving license, education certificates, etc. in the cloud, which is an

effective and secure way to store crucial data. DigiLocker portal is also being used to engage citizens in governance through a “Discuss”, “Do” and “Disseminate” approach.

Swachh Bharat Mission mobile app The app enables organisations and citizens to access information regarding the cleanliness drive and achieve the goals of the Swachh Bharat Mission.

Top e banking initiatives of 2016 Mobile Wallets Mobile wallets emerged as the key success story of 2016. M-wallets saw a surge in their use during the last two months of 2016, owing to demonetisation. Number of transactions saw a growth of 210 per cent between November 8 till December 25, 2016, as reported by Software Technology Parks of India (STPI).

According to The Economic Times, m-wallet business will grow to 275 lakhs by 2022. This shows how India is moving ahead to become a digital economy.

“Our effort is to see that people are given various options to do digital payments. Let all the forms of the payment flourish with greater participation of the stakeholders. We believe in improvement the infrastructure side of digital payments, create awareness and capacity building and create options for people,” said Dr. Ajay Kumar, Additional Secretary, Ministry of

Source: The Economic Times

Electronics and Information Technology, Government of India.

BHIM APP The Bharat Interface for Money (BHIM) was launched by Prime Minister Narendra Modi on December 30, 2016. It is an app that enables fast, secure and reliable cashless payments through mobile phones.

It has been developed by the National Payments Corporation of India (NPCI) and is Aadhaar enabled.

As per livemint.com, BHIM app has been downloaded 5 million times and enabled 7 lakh transactions from the day it was launched till the first week of January in 2017.

United Payment Interface (UPI) UPI was launched with much fanfare by the Government of India in the month of August last year. It is a payment system that allows money transfer between any two bank accounts by using a smartphone. The government is planning to revamp the UPI to add more user friendly features to it.

Top e education initiatives of 2016 Aadhaar card mandatory in entrance exam For Joint Entrance Examinations, it is now mandatory for every aspirant to present

Source: STPI

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Cover Story

UPSC issues e-admit cards for examinations Students appearing for the Union Public Service Commission (UPSC) main examination were issued e-admit cards in 2016. Paper admit cards have been scrapped in 2015, paving way for electronic admit cards.

National Economic Depository (NAD) NAD is an initiative of the Ministry of Human Resources Development (MHRD), launched by HRD Minister Prakash Javadekar on 9 September, 2016.

It is a unique, innovative and progressive step towards achieving digital enablement of the education records. NAD aspires to make the vision of digital academic certificates for every Indian a reality.

It is not only a database copy of the certificate records for academic institutes, but a complete system for issuing online certificates to well identified and registered students. It is an active online place for students, academic institutes and verification users. their Aadhaar Card for appearing in the exam. However, students in Jammu and Kashmir, Assam and Meghalaya are exempted from this decision. It is

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expected that the Aadhaar Card will be made compulsory for more such entrance examinations like National Eligibility Entrance Test.

The Digital Saksharta Abhiyan (DISHA) This scheme has been formulated to impart IT training to 52.5 lakh people, including Anganwadi and ASHA workers and authorised ration dealers in all the States and Union Territories across the country so that the non-IT literate citizens are trained and enable to actively and effectively participate in the developmental process and also enhance their livelihood.

Altogether 52.5 lakh people, including Anganwadi and ASHA workers and authorised ration dealers will be trained under the programme in two phases. In the first phase, 10 lakh beneficiaries will be trained under the scheme. Nine lakh beneficiaries will be eligible for training fee support from the government. The rest 100,000 beneficiaries will be trained by the industry and civil society partners. “It is essential for the government to lay emphasis on spreading awareness across the populace pertaining to the content put up on websites and mobile applications for ensuring digitisation.

cover Story

Growing Digital India

Impact of Digital India by 2019

Common Services Centers E-Hospital Online Appoinments

`2 Lakh

Aadhaar Generated `109 Crore

`43.57 Lakh

MyGov Users

Digilocker Users

`49.23 Lakh

`41.46 Lakh

• Broadband in 2.5 lakh villages, universal phone connectivity • Net Zero Imports by 2020 • 400,000 Public Internet Access Points • Wi-fi in 2.5 lakh schools, all universities; Public wi-fi hotspots for citizens • Digital Inclusion: 1.7 Crore trained for IT, Telecom and Electronics Jobs • Job creation: Direct 1.7 Crore and Indirect atleast 8.5 Crore • e-Governance and e services across the government Source: MeitY

Jeevan Pramaan Pensioners `46.25 Lakh

Total Direct Benefit Transfers

Digital Saksharta Abhiyan Enrollment `1 Crore

`151 Lakh Crore Source: MeitY (As on 31st December, 2016

Users should know the importance of the information laid down online for them by the government. This will enhance their participation on government initiatives,” observes Abhishek Rungta, Founder and CEO of Indus Net Technologies.

collection in 2016.

These initiatives have brought the entire spectrum of the educational system to the centre of the debates, highlighting the significance the education sector holds for the digital economy and demonetisation.

Top e health initiatives of 2016 Online registration and health records in government hospitals:

CBSE directs schools to go cashless Echoing the spirit of the digital economy, the Central Board of Secondary Education (CBSE) directed all its affiliated schools to adopt a no-cash mode of fee

Online Registration System (ORS) for patients has been implemented in 56 state and central government hospitals by the end of 2016. The ORS platform allows hospitals and institutes to provide online registration and online appointment services to patients, while letting patients view medical reports online. According to the government data, there are well over 35,000 hospitals in the country, all of which will eventually be expected to have online records.

Additionally, government hospitals and Community Health Centers (CHCs) are introducing the Hospital Management Information System (HMIS) for the creation of Electronic Health Records (EHR), in a phased manner. The EHR must include disease classification, medicine and clinical terminology, laboratory data exchange, digital imaging and communication, unique identifiers for patients preferably by linking to Aadhaar etc., for interoperability.

January 2017 / egov.eletsonline.com / egov

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Case Study | NEWgen

Municipal Corporation of Greater Mumbai Transforms Document Management with Newgen Software

M

unicipal Corporation of Greater Mumbai (MCGM) is one of the biggest local governments in Asia and India’s first municipal corporation.

MCGM is the primary agency responsible for urban governance in Greater Mumbai and is accredited as the country’s richest civic body.

The civic body is responsible for providing citizens with municipal services, infrastructure including public transport, water and electricity supply. MCGM has worked in the fields of education, public

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health, creation of urban amenities, art and culture, heritage conservation etc. with various non-political groups, NGO’s and organisations of citizens.

Growth Bottlenecks With the focus of serving its citizens better, MCGM aimed at optimising its processes and enabling smooth collaboration within its departments. Managing the growing volume of information and storing physical documents were posing a huge challenge on the corporation’s process efficiency.

MCGM realised that the manual

Key Challenges

Newgen’s Solution

 Document search and retrieval  Insufficient physical storage space  Information security  SLA adherence and regulatory compliance  No centralised repository  High turn-around-time

 Newgen OmniDocs: An Enterprise Document Management System for management, archival, identification and easy retrieval of documents in real time  Newgen OmniScan: Digitisation and Automatic Data Capturing Tool

egov / egov.eletsonline.com / January 2017

way of processing transactions was time consuming, cost intensive and consumed more manpower. Managing umpteen number of building and property related proposals and supporting documents including notice, commencement certificate, occupation certificate, plan approval, NOC, property card, etc was a daunting task. The documents were being referred to physical files for verification which were maintained at different locations, hence, validation was a time consuming process.

Transforming Business Processes In order to transform the corporation’s current manual workflows and making them more efficient, MCGM decided to implement Newgen’s Document Management System. Newgen after

Case Study | NEWgen

Winner of

“elets Smart City Summit Award 2016” for successfully transforming it’s Enterprise Content Management with Newgen’s ECM Suite, by digitising over half a million documents CONFERENCE | AWARDS | EXPO

analysing MCGM’s current processes and future business needs proposed its Enterprise Content Management – ECM suite (OmniDocs) with a centralised bulk scanning solution – (OmniScan).

The solution enabled MCGM with end-to-end document management from creation to disposition of large volume of documents. The solution enabled digital archival, faster retrieval and efficient information dissemination across the organisation. The documents were scanned and stored in a centralised repository for easy access and collaboration across multiple locations of the organisation.

Achievement Score Card • Increased Employee productivity by 60% • Reduced turn-around-time by 90% • Improved Citizen Experience by 70%.

• Reduced document retrieval time to 6 seconds • Easy document access any where and anytime through centralised repository • Faster tracking and monitoring of documents

Number of files scanned and archived with

Newgen ECM Suite

Benefits of Newgen Solutions  Digital centralised repository for all documents  Citizen search access through MCGM Portal  Pre-defined and user-defined cabinet/folder hierarchy  Automatic quality enhancement and conversion of scanned documents into PDF format  Web based and authorised login to repositories, easy access to documents from any MCGM location anytime  Daily backup on DVD/HDD at scanning site • Paperless office with documents scanned and indexed into system • Faster retrieval and secure archival of documents • Mitigated risk for any data loss Adhoc report generation and crossverification capabilities

Implementation Impact MCGM automated and optimised their document management process with Newgen’s ECM suite. All the physical files were scanned, restored and archived with a single click. With Newgen’s solution MCGM archived and digitised

1,80,000 Building Proposal Files

38,900

Development Proposal Files

documents, including maps, agreements, legal documents, lease plans, lease deeds, site location plans, joint survey plans, occupation certificates etc as per the departmental hierarchy.

Newgen’s solution helped in online availability of all the documents, making information available on MCGM website for easy access and faster retrieval. This helped MCGM in reducing TAT and adhering to regulatory norms. The system also provides capabilities such as rights based access, comprehensive audit trails and version management.

About Newgen Newgen Software is a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM) and Case Management solutions with a global footprint of 1300+ installations in 61+ countries with large, mission critical solutions deployed at the world’s leading banks, insurance firms, BPO’s, healthcare organisations, government, telecom companies and shared service centres.

Log on to: www.newgensoft.com Email at: corpmktg@newgensoft.com

January 2017 / egov.eletsonline.com / egov

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Industry Speaks | Ravi Chalaka

Internet of Things

Driving Hitachi Businesses

IT services and solutions provider Hitachi considers Internet of Things (IoT) as the core to its growth and for serving the customers better, says Ravi Chalaka, Vice President of Global IoT marketing , Hitachi Insight Group in conversation with Elets News Network (ENN).

P

lease give us an overview of Hitachi’s IoT division.

Hitachi’s IoT division’s purpose is to work with multiple Hitachi companies, technology partners and system integrators to develop IoT solutions. These solutions will target different markets like commercial IoT for banks and hospitals, industrial IoT for factories, mining and agriculture, smart cities and the energy industry.

The Government of India has started digital smart cities programme. How important a role will IoT play in this space ?

In order to run anything intelligently, you need to gather data, and the more data you can get from devices and not just people, will help automate a lot of processes. For example, we are solving processes for water efficiency, waste management and energy field or traffic. IoT sensors or IoT cameras can provide data to help make better decisions to make a smart city. That is why IoT is the core to the running of a smart city.

What kind of challenges are you facing in implementing IoT technologies ?

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IoT is in its infancy stage. This is where internet was 20 years ago or computers were 50 years ago. There are no standards, deployments are not generalised and every environment is different. So we are going through the initial phase of trying, deploying and getting it to work. There are a lot of success stories and now we need to take it to a mature marketplace in the next five years.

energy. To predict how much energy you are going to produce efficiently you need IoT sensors in every machine to gather the data and predict what’s going to happen.

What is the future of IoT in your prospect ?

For Hitachi, IoT is going to become the core of our growth and for serving customers better. Gone are the days when

You need IoT sensors in every machine to gather the data and predict what’s going to happen.

How IoT is changing the technology landscape world over ?

In every industry, IoT will have significant effects. Let’s take an example of hospitals, you want better patient outcomes. Now you can not only analyse the data of a patient through activity trackers like Fitbit devices, but through all machinery that keep track a patient’s health like a scanner to ensure everything runs efficiently with less downtime and the patient outcomes are better.

The same is for energy. You have lots of renewable energy like solar and wind

you build a machine, you sell it and you service it. Today, customers want us to implement sensors, track the data not only on the particular machine but a fleet of machines and help them make better decisions to run their businesses and machines in a more efficient manner. Take the example of a bullet train. A bullet train has 4,000 sensors – We look at how the doors, the brakes, the transmissions are performing. We do predict maintenance and try and ensure it runs efficiently and smoothly through cost effective IoT sensors.

PolicyMakers’ perspective | Dr Ajay Kumar

2016: Historic Year for Transforming India into Digital Economy The vision of digital India is that every individual in the country should be digitally empowered. He should be able to use the technology to improve his livelihood and quality of life, says Dr Ajay Kumar, Additional Secretary, Ministry of Electronics and Information Technology, Government of India, in a special interview with Souvik Goswami of Elets News Network (ENN).

H

ow was 2016 in terms of digital India and other digital campaigns of the Government of India?

The year witnessed some landmark initiatives. It culminated the historic promotion of digital payments. It will always be remembered as a historic year for transformation of India into digital India.

How would you rate digital India programmes since their inception?

In terms of digitisation, India is the fastest growing country which is transforming.

If you look at the pace with which the technology is getting adopted in the country, adoption of smartphones, universalisation of programmes like Aadhaar, Direct Benefit Transfer, Digital Identity, Financial Inclusion and other transformation programmes in agriculture, health, education, e-commerce, for startups and innovations, across the spectrum you can observe transformation across the country. In each sector, the pace is higher than any other country in the world. Today, we are the centre of attention.

Everyone is closely

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watching as to what is happening in India.

We are moving at a very fast pace. But still we cannot be satisfied where we have reached.

The vision of Digital India is that every individual in the country should be digitally empowered. Everyone should be able to use the technology to improve his livelihood, his quality of life and participate in the opportunity which the digital and the knowledge world of the future offers for anyone who is part of this. I think, still a lot can be done to reach every citizen of the country.

What will be your focus areas for 2017?

In 2016, we were covering 300 million people. In 2017, we have covered 450 million people. Our target is to reach more than 800 million people by this year-end.

We will try to cover more and more rural and left out areas to deliver the benefits of the digital economy. The whole of digital India campaign is focused on rural India, health, education, agriculture and skilling youth. Poor people, regions which are less developed are the priority for us. We plan to accelerate the process of their development through technology. Within India, laggard areas can use technology to move ahead.

How do you plan to address the challenges of digital payments in the coming days?

There has been tremendous progress in

PolicyMakers’ perspective | Dr Ajay Kumar

digital payments. We have seen surge in the use of digital payments in the last two months.

Today, we are touching just a fraction of the total size of the transactions are going around the country. So we have a huge way to go. Our effort is to see that people are given various options to do digital payments, let all the forms of the payment flourish and let more and more stakeholders come and join this. We are trying to improve the infrastructure side of digital payments, improve the easy side of it, create awareness and capacity building and create options for people.

How has been the last year in terms of electronics manufacturing?

2016 clearly showed that India has arrived on the electronics manufacturing scene.

Today, world over, if any company thinks of doing electronics manufacturing, they evaluate India and there are new Indian companies exploring this segment. We have Adani, Hero group, Infosys working in the manufacturing segment. This is a huge change from say, three years back when no one was interested in manufacturing in India and whosoever was there, they were looking at closing the shops. Having said that we cannot be satisfied because we are reaching only a fraction of the total size of the total manufacturing market. The whole

Digital world is where we are trying to move towards whereby more use of digi locker, e-sign and more use of digital payments will take place. market is worth 1.5 to 2 trillion dollars.

India is producing 30-40 billion dollars worth of electronics manufacturing. We have to focus on increasing this much more. Electronics sector has opportunity to provide employment to the tune of two to three crore people. It has the potential to take the Gross Domestic Product (GDP) to 500 billion dollars or so. It has the opportunity to take our exports to the level of 100 billion dollars.

We need to actually see how we can become the second biggest producer of electronics in the world after China. We have to aim much bigger. We have to keep developing on this for which various policy measures, ease of business, domestic market growth, incentives have to be implemented.

What is your vision for 2017?

It’s a very important year. Lots of transformational programmes are happening which will get percolated. One of the silent success stories of 2016 which did not get noticed was the greater adoption of eKYC system. Now we are doing two to three

crore eKYC per day. Every KYC requires two to three papers. With two to three crore eKYC, we are saving six crore papers and the effort which the common man has to take it to get it photocopied, attested by notary or gazetted officer, all that is gone.

Three crore people every day are benefitting due to eKYC. It has been there since Aadhaar started but now the acceptance is much more. Today, we have more than 300 e-governance services. This year has to be the year of transformation, making services paperless and cashless. Our effort will be to continuously move towards a system where services get delivered at the door step of the common man. All the paperwork should be made online. Digital world is where we are trying to move towards whereby more use of digi locker, e-sign and more use of digital payments will take place.

Message for egov?

It is a beautiful magazine. It comes out with a quality of work so you have to continue to support and champion the cause of making more digital India.

January 2017 / egov.eletsonline.com / egov

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PolicyMakers’ perspective | Shashi Ranjan Kumar

BharatNet – Building Digitised Rural India

T

he Government of India’s Department of Telecom (DoT) has been playing a vital role in India’s success story, enabling it to improve its capabilities in various capacities.

The DoT has been assigned the responsibility of formulating developmental policies so that it leads to ensuring accelerated growth of telecommunication services.

It is also responsible for granting licenses for various telecom services like Unified Access Service Internet and VSAT service.

Besides, the DoT has the responsibility for frequency management in radio communication in coordination with international bodies and it enforces wireless regulatory measures by monitoring wireless transmission of all users across the country.

Driven with a vision to ensure a secure, reliable affordable and high quality converged telecommunication services all around at any given time, the DoT aims to ensure accelerated inclusive socioeconomic development.

For enabling the government to not just add an impressive but also a really effective chapter in India’s growth story, the DoT is driven with a mission to develop a robust and secure state-of-the-art telecommunication network. The network will provide seamless coverage with special focus on rural and remote areas for bridging the digital divide and thereby facilitate socio- economic development.

It intends to create an inclusive

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We got the approval of the Government for taking undersea fibre cable in Andaman and Nicobar islands which is very futuristic in its approach. knowledge society through proliferation of affordable and high quality broadband services across the nation.

The department has a mission to reposition the mobile device as an instrument of socio-economic empowerment of

citizens; make India a global hub for telecom equipment manufacturing; promote development of new standards to meet national requirements; attract investment, both domestic, foreign and promote creation of jobs.

PolicyMakers’ perspective | Shashi Ranjan Kumar

A lot of progress has been made in laying of optical fibres up to the village councils, with BharatNet reaching 68,000 Gram Panchayats in 2016 and mulling over crossing one lakh-target in 2017, said Shashi Ranjan Kumar, Joint Secretary, Department of Telecommunications, Government of India, in a special interview with Souvik Goswami of Elets News Network (ENN). Excerpts:

H

ow has been 2016 for the Department of Telecommunications (DoT)?

It’s been a very good year. We have been able to take many initiatives forward particularly revamping the BharatNet programme. We also completed very difficult project in Left Wing Extremism (LWE) affected states with setting up of over 2,000 mobile towers in a very short span of time. We got the approval of the government for taking undersea fibre cable in Andaman and Nicobar Islands which is very futuristic in its approach.

How do you rate the performance of BharatNet in 2016 and what needs to be done this year?

A lot of progress has been made in the laying of optical fibres up to the Gram Panchayats (GPs). We have reached 68,000 GPs through BharatNet. So this is a huge target we have accomplished.

The basic problem of lighting up the gram panchayats is equipment related. Our earlier vendor was unable to supply. New vendors are in place but supply is just in the beginning phase and due to this it has been delayed a bit.

Have you set any time frame for lighting up of the gram panchayat (village council)?

Our target still remains the same i.e. to reach 1 lakhs GPs (Gram Panchayat) by 2017. Once the supply of equipment becomes stable, it will not take much time.

In terms of Digital India, where do you see the Department of Telecommunications positioning in last one year or so?

There are two main pillars of Digital India. One is BharatNet. The other key thing is to provide mobile connectivity in unconnected areas. We successfully completed a project in 10 LBW affected states. We have approval to cover all the North Eastern states and in the next three months, the work will commence on the ground.

We are planning a project for other Himalayan and Western border states. So lots of projects are in pipeline.

What is your opinion about securing this huge space of data? What are the new initiatives for securing the network in telecommunications department?

The more we digitise, the more we have to invest in digital security.

Our security is basically related to securing the network and we are working on it.

What do you expect from the industry in terms of rising participation and holding hands of the government?

Telecommunications is dominated by private players. Once we reach the Gram Panchayats, we plan to take it forward to the consumer and in this process will require assistance from private players. It will be best left to the private sector to cater services to the common man.

What are the challenges you faced last year?

Our biggest challenge is skill. BharatNet is a gigantic project. It is spread all over the country and it is reaching gram panchayats.

To manage such a huge project we require skilled people. We are trying to give boost to the local manufacturing. It is a difficult role to manufacture them in India.

What is your vision for 2017?

We plan to take BharatNet forward and the phase-II has to be rolled out. We plan to revamp the BharatNet where we plan to provide one hotspot in GP headquarter. We are trying to provide some connectivity to the people living in vicinity.

Message for egov ?

My best wishes for the magazine. You are doing a good job. Keep doing it up.

January 2017 / egov.eletsonline.com / egov

19

Featured Article

MyGov Digitally Yours With every facet of administration in India being influenced by the effect of a country embracing digitisation, it looks a perfect occasion to revisit how MyGov, a part of Prime Minister Narendra Modi’s favourite Digital India movement, is taking shape and influencing transformation process of the country inspiring countrymen to be a part of participative governance while enjoying its fruits.

I

n this era of new information and technology, MyGov has established itself as a first-of-its-kind citizenengagement platform. MyGov was crafted with the aim of facilitating direct dialogue between the people and government through state-of-the-art technology, driven by the key ideas of “Do, Discuss, and Disseminate”.

India is the world’s largest and most vibrant democracy. A vital new addition to this great democratic tradition is the technology-enabled synchronisation between the citizens and their government to jointly formulate policies for national development in obtaining feedback on existing programmes and pro-active sharing of information regarding the work being done by the government.

This was enabled through the leadership of Prime Minister Narendra Modi to bring the government and governance within the reach of all Indians.

Within a short span of two-and-a-half years, MyGov has launched an array of discussions and tasks that focus around significant policies of the government.

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Some of these are – the Union Budgets of 2015 and 2016, Railway Budget of 2015 and 2016, Clean Ganga, Green India, Accessible India, Swachh Bharat Abhiyan, etc. These have received substantial response from citizens across India and abroad. Not only individual citizens, but over half of India’s 2.5 lakh panchayats and municipal bodies responded to the consultation document on the new education policy, making it a truly inclusive process.

MyGov has expanded the range of citizen engagement options through a wide variety of activities, available on the MyGov site as well as through microsites dedicated to specific government initiatives.

Through MyGov’s microsite for ‘Swachh Bharat Abhiyan’, citizens can take the Swachhta (cleanliness) pledge and effortlessly post photographs and images and talk about their cleanliness-driven activities. MyGov is also the primary

Featured Article

platform for inviting people’s ideas and suggestions for the Prime Minister’s monthly radio address ‘Mann Ki Baat’. This can be done not only through the discussion forum, but also through a dedicated toll free number1800 3000 7800.

People can also listen to the broadcast episodes by dialing ‘1922’. In recent times, MyGov has reached out to citizens in various cities, such as Pune, Lucknow and Faridabad in order to facilitate citizens to share their thoughts through Mann Ki Baat.

The Smart Cities Mission related activities have received nearly 3 million responses, through comments, suggestions, contest entries and votes in various polls, making MyGov the primary platform for inclusive and participative city planning, as envisaged in the Mission.

MyGov’s Transforming India (transformingindia.mygov.in) microsite provides an authoritative repository of the activities undertaken by the Government, providing information through multifarious media such as blogs, live broadcasts, infographics, e-books, etc.

All this information is categorised into nine sectors and several sub sectors for ease of search and use, based on viewers’ area of interest. In addition, all citizens are welcome to post their thoughts on the transforming India initiatives through messages and video testimonials.

Bharat Abhiyan, National Education Policy, Digital India, Pradhan Mantri Jan Dhan Yojana and many others have been designed using the crowdsourcing method that is now the signature style of the Government of India. MyGov’s e-Greetings (www. egreetings.india.gov.in) site invites people to design greeting cards for all occasions and days of national importance.

MyGov’s contests have moved up the ladder of complexity and technical challenge through activities like the Innovate India Challenge and PMO Mobile App, inviting innovators and technical experts to share their expertise for innovative initiatives. The

MyGov provides an avenue to citizens to showcase their skills and creativity through various tasks and contests.

In addition to discussions, MyGov provides an avenue to citizens to showcase their skills and creativity through various tasks and contests.

By now, nearly 500 creative contests have given people opportunities to not just imagine and create, but also share their creations with the entire nation. Recently, contests for composing a ‘Youth Anthem’ and ‘Yoga Anthem’ were initiated by the Ministry of Youth Affairs and Sports and Ministry of AYUSH respectively.

Logos of major programmes like Swachh

https://innovate.mygov.in site is evolving as the hub of innovative contests for over thirty ministries, through the Railways and AICTE hackathon contests.

The Mygov quiz microsite has been a source of education and entertainment to lakhs of citizens, enabling them to learn about India in its infinite diversity. Readers may like to visit https://quiz.mygov.in/ in the next few days to participate in several quizzes on the Ek Bharat Shreshtha Bharat theme and win exciting prizes.

Apart from the national level

engagements, MyGov has also expanded its presence in the state governments, through the ‘Aaple Sarkar’ and ‘Mhari Sarkar’ MyGov instances in Maharashtra and Haryana respectively, creating an example of coordination and synergy in a federal system.

It is a first-hand source of information for the citizens, fuelled by the adage ‘awareness results in development’.

MyGov follows a ‘decentralised’ approach where ideas reach the government, and government ensures that those ideas are absorbed in the policies thereby formulated.

In the current scenario, where everyone is smart-connected, real-time dissemination of relevant information is crucial. Since its launch, the citizens’ response to MyGov has been promising. Indians across the world have been proactive participants in government initiatives and have provided their valuable inputs to the government.

MyGov’s vision is to create a participatory digital democracy, enabling citizens to connect with the government, and recognising and felicitating the citizens who take out time from their busy lives and make effort to contribute to nation building.

Over the last two years, MyGov has become a fundamental part of the government’s outreach to the people of India. By providing a voice to the citizens in matters of national importance, MyGov continues full-throttle ahead on the way to establish participation and transparency in policy-making and governance.

january 2017 / egov.eletsonline.com / egov

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Industry Speaks | K. Swethanarayan

Boost Business Productivity with Kyocera Based on the experience gained in last decade or so, offering 30 plus different products and solutions, Kyocera now plans to deliver integrated product and solutions for various business processes, application network to boost business productivity, says K. Swethanarayan, Managing Director, Kyocera Document Solutions India, in an interview with Elets News Network (ENN).

C

an you throw some light on the Kyocera’s existence?

Kyocera Corporation, headquartered in Osaka (Japan), was founded in 1959 by Dr lnamori. It is a $14 billion company operating out of 230 companies, with a workforce of over 69,000 employees and presence in over 140 countries. Kyocera enjoys a position amongst 500 most valuable companies worldwide as listed in the Business Week. Kyocera Document Solutions India Pvt. Ltd. was formed on 4th of March, 2008 as a wholly owned subsidiary of Kyocera Document Solutions Corporation, Japan.

How does Kyocera plan to achieve three-fold growth of over Rs 400 crore in sales by 2018 through rapid expansion?

Office Automation industry is a vast and growing sector in India. Office automation technologies are rapidly evolving in the way offices are now organised and managed. We plan to grow our business through expanding our reach in corporates and government sector by offering document solutions rather than just machines.

We hold a strong dealer network across India covering metros and tier 1 cities.

We believe it’s high time to expand our

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coverage to strengthen our market in tier 2 cities. SME / SOHO is another segment which needs focused attention. We are actively supporting the government in its endeavours to digitise documents like land records, licenses, ID cards etc.

In addition to that, this technology is a critical factor in the way we function today. Considering the demand of new technologies in market especially digital (wireless) technology; we are planning to offer various document solutions apart from our leading MFDS, to various customer segments.

With the experience of 8-9 years in offering different products and solutions and we plan to deliver integrated product & solutions for various business processes, application network to boost business productivity.

After demonetisation, India is rapidly moving to become a digital economy.

How Kyocera is helping in that journey?

We’re regularly reminded of how important it is in the digital economy to manage the information assets. But many organisations feel like they are drowning in a sea of content and information. File servers are overflowing and multiplying and organisations are concerned about the likelihood and implications of information leaks.

Enterprise Content Management (ECM) solutions by Kyocera will reduce the time, cost and complexity associated with storing, locating and collaborating on documents and data throughout the information life cycle. ECM market is poised to reach nearly $8 billion by 2017.

Kindly tell us about your new products and solutions in the pipeline?

For 2017-2018, we aim to launch and upgrade close to 10 products under A4, A3 MFP range in the Indian market with an objective to provide products with latest technology to our valuable customers.

What are the various document and imaging solutions that you provide?

No matter what line of business you are in your documents and network hold vital information. Kyocera offers variety of customisable solutions that provide additional security through authorised access to devices and networks, as well as by keeping tighter controls on what is being printed.

Kyocera solutions have many advantages including: Economic: Complete cost transparency and savings of up to 30%.

Optimisation: Increased productivity and employee motivation.

Secure: Improved monitoring and protection of data and documents.

Industry Speaks | Shweta Rajpal Kohli

Uber—Taking Public The Last Mile One big mobility solution that we bring to the table is complementing public transport.

If your train or subway or bus doesn’t get you all the way home, Uber will take you that last mile, says Shweta Rajpal Kohli, Public Policy-Head, UBER, in conversation with Manish Arora of Elets News Network (ENN). Excerpts:

U

ber appears to have revolutionised urban mobility. Tell us about your journey in India so far.

India is the second largest market for us globally, and is growing at an incredible pace. Our journey in India started over three years ago with Bengaluru. The

growth since then has been phenomenal.

We started with three employees in Bengaluru, we are now a 700+ people strong team currently operating in 29 Indian cities with over 400,000 driver partners on our platform. We’ve invested and ramped up Uber’s only engineering centre in Asia out of Bengaluru to tap into the tech talent pool in India. This center will innovate on transportation technology for India, many of these innovations will then get rolled out in other markets around the globe. Additionally, we have also set up our Center of Excellence (CoE) in Hyderabad.

Our focus remains on creating safe, reliable and affordable transportation. We have introduced a lot of firsts in India like cash payments and ‘Dial an Uber’ that allows riders to book a ride even if they don’t have the app downloaded on their device.

With the aim of getting more people into fewer cars, we are now encouraging people to use products like uberPOOL that help towards cutting pollution and congestion in key cities.

How can technology help resolve problems like congestion and pollution at a time when people are buying more and more cars?

It’s easy to demonise the car. However, the problem is not about cars themselves—it is how we use them: individually. In reality, individual car ownership is a necessity not a luxury for many city dwellers. It is a form of “mobility insurance”. People own cars to ensure that they can reliably reach where they need to go. The good news is

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Industry Speaks | Shweta Rajpal Kohli

that technology has the potential to help solve these problems. The ability to press a button and get a ride is proving to a reliable, convenient, and affordable alternative to individual car ownership. The benefits of using technology to go beyond reliability and convenience. We have some of the worst pollution and congestion levels in cities like Delhi and Bengaluru in India. People and policymakers now realise there are real alternatives to a world that looks like a parking lot and moves like a traffic jam.

The answer lies in using technology to get more people into fewer cars. Our innovative solutions like uberPOOL that allow carpooling using technology by matching rides of two or more people going in the same direction - are a great starting point. In India, we have uberPOOL services in six cities- Bengaluru, Kolkata, Mumbai, Hyderabad and Chennai and Delhi. Since the launch of uberPOOL in India is in December 2015, we have saved over 32 million kilometres travelled, over 1.5 million litres of fuel and cut over 3.558 million kgs CO2 emissions. If we aspire for every journey in India to be a shared journey, we need to use private cars for the public good. This will encourage people who own a car and drive themselves to use smartphone technology to carpool. There are over 2.7 million cars in Delhi today but less than 100,000 that are eligible to use ridesharing apps like Uber. Similarly, we have hundreds of thousands of riders in Mumbai, Bengaluru, Hyderabad, Kolkata, and Chennai, who can immediately be encouraged to share their rides with appropriate government support. We are glad the government through its advisory has recognised the need to use private cars for ridesharing.

How is Uber engaging with governments for coming up with progressive regulations?

Technology often outpaces regulations.

We understand that governments are grappling with the need to regulate new players and at the same time encouraging innovation. We are working closely with governments to come up with regulations which are good for riders, drivers and cities. It’s heartening to see that the latest

central government guidelines reiterate the need for a regulatory framework that encourages new forms of urban mobility.

The answer in creating a level-playing field lies not in imposing regulations but instead deregulating the existing players so as to encourage competition, which is always beneficial to consumers.

In the ecosystem of smart cities, a smart transportation is viewed as an integral part, how is Uber helping smart transportation with new digital developments?

The Smart City Mission is redefining urban India - reforming Indian cities and empowering them with technology.

We, at Uber, find ourselves completely invested, engaged and aligned with this mission. We too have reimagined urban spaces and found technology to lead the way in solving urban mobility issues. One big mobility solution that we bring to the table is complementing public transport.

If your train or subway or bus doesn’t get

a motorbike ride in minutes. uberMOTO gives riders an affordable and convenient motorcycle ride at the push of a button, through the Uber app. Riders receive driver and bike details just as they do for other Uber rides, as well as all standard safety features before, during and after the ride including GPS tracking, two-way feedback and the ability to share trip details with family and friends.

In the first three months of operation, over 25% of uberMOTO trips in Gurgaon (now Gurugram) began or ended near a metro station. In December last year, Travis Kalanick, Uber’s CEO and Founder, announced the imminent launch of uberMOTO in Hyderabad. Our ultimate hope for the future is to turn every journey into a shared journey using a combination of ridesharing and mass transit.

What steps is Uber taking to drive micro-entrepreneurship in India?

Each of our driver partners are microentrepreneurs. We launched UberSHAAN

The answer in creating a level-playing field lies not in imposing regulations but instead deregulating the existing players so as to encourage competition which is always beneficial to consumers. you all the way home, Uber will take you that last mile. Despite the improvements in public transit over the years, its reach still has limitations. Many homes and jobs are farther than an easy walk to public transit, creating what’s known as the first/last mile problem. Real and perceived safety, comfort, and reliability concerns can also create bias against public transit usage, making the first/last mile problem seem at times more like an abyss than a simple gap.

By complementing existing mass transit systems, we are able to extend their reach at no extra cost to the taxpayer.

In Delhi, Uber has successfully extended the reach of public transport by over 14.7%.

We have also launched new products like uberMOTO –our bike-sharing product that enables riders to tap a button and get

in 2016. This is an initiative seeking to create 1 million livelihood opportunities over the next two years in India. The vision of the programme is to skill and mobilise people to become micro-entrepreneurs on the Uber platform through partnerships with governments at both Centre and State level and as well as through mobilising corporate support for skill training.

Through these partnerships, Uber is providing extensive support towards skill development and driver training programmes to create livelihood with dignity for India’s workforce, including women. We will continue to partner various organisations to mobilise and offer opportunities for women and look forward to getting more women drivers on board in the near future.

January 2017 / egov.eletsonline.com / egov

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Industry Speaks | Prashant Chaudhary

CA Technologies

Driving Digital India Mission

CA Technologies has a long history of delivering software and solutions to help customers drive productivity, innovation and growth. The company is working with many government departments to drive the digital India mission, says Prashant Chaudhary, Senior Director and Head-Business Development-Public Sector, CA Technologies.

T

ell us something about CA technologies?

CA Technologies is one of the world’s largest, independent system software companies that continues to transform the face of business. With more than 20 years of experience and commitment, CA continues to focus on delivering value to customers and partners in India.

At the strategic level, we enable our customers with the right technology solutions for them to transform their business digitally in the application economy.

So, we work with the key public sector organisations including the Government of India working closely towards the Digital India efforts.

We also partner with every such leading government organisation which is agile and wants to accelerate their services to the next level with the power of innovation. From India’s business perspective, CA’s primary focus is on three key solution areas including DevOps, Security and Agile management.

In order to meet customer demands and introduce new innovative solutions, we are equally focused on technology development. We have CA’s largest development centres - India Technology Center (ITC) based in Hyderabad and another R&D centre in Bengaluru. Together in these centres we have over 2,000 employees.

How your initiatives are helping in realising the dream of Digital India?

Government initiatives such as Make in India and Digital India are playing a large role in digitising India.

Today, CA technologies is the right partner of choice for the government of India, which is working at the macro level with the various government level stakeholders, state departments and the central government to bring digital India transformation of all the projects into a reality.

26 egov / egov.eletsonline.com / January 2017

Industry Speaks | Prashant Chaudhary

If you look at the digital India perspective and the vision of honourable Prime Minister Narendra Modi, a lot of programmes and initiatives like Jan Dhan Yojna, Aadhaar, etc.

These are the best examples of Digital India project. They all have one common factor and that is technology which is driving the digital transformation. CA is actually helping government transform digitally and shaping the roots of the digital ecosystem.

Our innovation and technology partnership is key to the government departments. So we are working very closely with these departments in terms of providing them with the right technology solutions which in turn helps them to become digitally transformed organisation.

Digital India encourages people to use technology in various forms like high-speed internet, digital identity, mobiles, bank accounts, etc. we are providing required technology for it.

How are you helping the government in making the smart city dream come true?

What we are proposing the government in terms of smart city is security solutions that provide a complete identity and access management platform that enables government to: • Securely deliver new online services quickly across Web, mobile, and APIs. • Enable secure collaboration among government and citizens.

• Protect key assets from insider threats and external attacks.

Providing infrastructure management, with integrated application monitoring, helps enable IT and service delivery teams to keep staffing levels small, find and fix problems faster and to be more proactive in avoiding issues altogether, while giving them the tools they need to optimise physical and virtual infrastructure assets in smart city environment.

Also what we are proposing the government in terms of smart city is that they should look at our API management solution which allows them to create a platform which we can quickly port apps in a mobile platform in a secure manner. This will be a secured mechanism keeping the data privacy and the threats which arrive

CA is actually helping government transform digitally and shaping the roots of the digital ecosystem. in terms of cyberattacks can be addressed there over.

What is SaaS all about and how does it help the customers?

In today’s economy, more and more businesses consider the SaaS model to be far more convenient rather than hosting software on-premises and investing heavily in data centres and infrastructure.

Business rather approaches partners like us who can come in right from the planning stage and leverages apps or applications instead of hosting data centres on premises and take the services from it.

Today the biggest challenge of the government and organisations is delivering excellent customer experience on apps. It is crucial for organisations to know not only about the consumption of the apps but also the behaviour of the particular user and the challenges faced by them.

SaaS not only helps organisation cut costs on infrastructure but also helps them with consumer insights helping them deliver better customer experience.

What are the challenges India is facing in its digital transformation and how optimistic are you in achieving that?

India is at the cusp of a major revolution with the need of digital transformation,

more than ever now.

I have been personally working with various government bodies for the past 10 years. What I can tell very confidently is that we have come far away. The Government of India and the digital India platform is clearly focused on what it wants to transform.

If you look at the India’s perspective which has happened in the past, talking about the initial e-gov policy and the projects which came out of it, data centres across everything. We are edited digitally and the IT infrastructure is ready. They have moved to next level of actually setting up of cloud, all the data centres. In the face of data two initiative, most of the data centres are ready for the cloud. If you ask me, we are all set to move to the next phase of data transformation and we are on the right track. The advantage which India carried today is that we don’t have to go through the pain of testing and trying of the technology and then see what is right for us. Today there is so much of innovation happening in the technologies, we can just leapfrog and move towards the next technology which is available in the world which is deployed over there. Departments have overcome all the challenges and are moving towards the right direction. We are very positive about the digital India initiative and digital India transformation which is happening across the country.

January 2017 / egov.eletsonline.com / egov

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Industry Speaks | Hemant Dabke

IndustryGovernment Collaboration Will Make Digital India: SAP SAP is working with both public and private agencies in the area of smart manufacturing, smart logistics and asset intelligence networks, says Hemant Dabke, Vice-President, Strategic Industries (Federal, State, Public Services, Telecom and BFSI), SAP Indian Subcontinent in conversation with Elets News Network (ENN).

W

hat is your vision of Digital India and how is SAP contributing to the success of this flagship initiative of the Indian government?

We, at SAP, believe in the transformational potential of the flagship programme of Digital India. We are confident that through effective industry-government collaboration, the vision of a knowledgebased digital economy in India can be realised. Digital India is the binding force for all flagship programmes viz, Make in India, Smart Cities, Start up India, etc. This programme provides the foundation for the holistic realisation of the vision of digitally inclusive development.

SAP is proud to have been contributing to the nation’s digital endeavours by working with a number of public entities in India. Our solutions have been facilitating

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the transformation of government-citizen interactions in a variety of sectors across urban, railways, defense, fiscal, social, power, and infrastructure. To give a quick snapshot, over 8 million unreserved railway tickets are issued per day using SAP technology. It is a an SAP system that facilitates the navy budgeting; we have been contributing to the dairy revolution and have been facilitating milk production of more than 1.35 lakh liters per day; 18 out of 20 refineries in India run on SAP systems.

These are some that demonstrate how SAP has truly been able to strengthen the process backbone of many public entities for economic growth and global advantage.

Based on SAP’s global experiences, what policy initiatives should be taken up on priority to expedite the outcomes of the efforts towards digital transformation?

The last two years have seen a number of policy initiatives being taken up by the Indian government to provide direction to the Digital India programme. These have been instrumental in providing the required impetus and kick-start many future events in the digital journey. To take this forward, a clear cloud policy, an Internet of Things policy, a policy on data analytics and smart/advanced manufacturing should be able to push the agenda further. Also, separate procurement rules for ICT by state governments may facilitate the allimportant industry participation. It is also pertinent to mention that many states have already come out with different policies and the knowledge and experience of such policy formulation can easily be transferred horizontally to other states so that they do not have to reinvent the wheel. The Global Electronic Market Place (GeM) is a welcome step and can be expanded further.

What is SAP’s approach and plan to address the dynamically changing requirements and expectations from digitisation of government-citizen interface in India?

Industry Speaks | Hemant Dabke

The concept of e-governance has been around in India for years but digital transformation is changing that paradigm by allowing re-imagination of government models, processes and workforce.

To the public sector, delivering on their mission is its biggest charter. There are three common primary focus areas of public sector organisations: protecting the community, providing services, and helping the community and economy prosper. Over the course of many years these agencies have established many great programmes, rolled out different technologies, and built discrete systems to address the constantly changing governance and regulatory requirements.

However, over time, this approach has left them with a lot of isolated processes - hindering the agencies’ effectiveness and agility.

Our approach is to provide the government agencies with an established digital business framework - a platform that brings together all these different processes, both -- transactional business processes and analytical business intelligence. With SAP S/4 as the digital core and HANA as the innovation platform – on premise or on the cloud, public agencies can consume realtime actionable information, become more responsive and participative. Agencies can pull information from their existing sources into this common digital platform.

Then, as new issues come up, they can be more agile and responsive by incrementally adding connected solutions to address new problems—without disrupting their operations.

How do you suggest that we achieve an increased industrygovernment collaboration to ensure the success of Digital India?

We believe active industry participation and collaboration is key to the success of e-governance. One way to increase participation is to involve the industry early in the project life cycle - at the conceptualisation or the ‘Detailed Project Report’ stage. This will ensure their feedback on project conceptualisation including the solution, business model and feasibility and therefore, improve interest and participation right at the beginning of the procurement

process. The issues of contracting terms and conditions and payment terms need to be taken on priority. It is also important that a repository of industry best practices in terms of project solutions is created which can be used for reference. Another area is industry participation in capacity building which can create a mindshare among multiple stakeholder groups.

How is SAP contributing to the infusion of technologies like IoT, analytics, mobile etc. in India and based on your global experiences, what should be the way forward?

SAP is working with both -- public and private agencies -- in the area of smart manufacturing, smart logistics and asset

of a problem with infant mortality rates. They pulled together vast amounts of data, and they discovered the source of the problem wasn’t drugs or education or arrest rates but the number of prenatal doctor’s visits.

That investigation started a ripple effect and Indiana started adding incremental pieces to the puzzle to find clues about crime rates and drug use, even traffic deaths. The same solution has multiple use cases in a country like ours for policymakers and administrators to be more outcome-focused.

Similarly, Port of Hamburg which had no room to grow and had to figure out how to move more volume through the same amount of space used smart technology like mobility, IoT, Cloud et al, to connect realtime data from rail, road, and sea traffic.

With an established customer base and an incredible India growth story, SAP will continue to leverage its leadership position in helping our customers become more competitive globally. intelligence networks. SAP India coinnovated with Arteria – an SAP partner, to build a pilot on predicting and managing a flood management system in one of the most populous States in the upper Gangetic basin. Information from sensors placed strategically in water bodies – rivers, dams, lakes provide real-time information to a central platform hosted on HANA and using spatial services the information is visualised through a dynamic Geographical Information system. Then based on established SOPs, complex event triggers – notifications can be sent to administrators to take proactive action. The data hosted can be leveraged to build predictive models and real-time flood simulations. A variety of disruptive technologies like Cloud, Big Data, IoT and Analytics are being leveraged.

Additionally, SAP recently announced a jump-start enablement programme for its IoT innovation portfolio. The programme is intended to help customers connect the emerging world of intelligent devices with people and processes to achieve tangible business outcomes.

The State of Indiana in the US was aware

They are now projecting their container traffic to grow thrice by 2025. Surely, we can do the same for our Sagarmala project.

What are SAP’s future plans?

Our vision is to help the world run better and improve people’s lives. We offer technology, applications and services to companies of all sizes in more than 26 countries industries. SAP has been working in India for the last 20 years with more than 10,000 employees in India. We have more than 7,500 customers across the subcontinent out of which more than 5,300 customers are Small and Medium Enterprises. SAP customers in India include 10 out of Top 10 Economic Times 500 companies (which includes Bharat Electronics Limited, Bharat Petroleum Corporation Limited and Hindustan Aeronautics Limited), six out of seven Maharatna companies (like Indian Oil Corporation Limited, NTPC ONGC, SAIL). With such an established customer base and an incredible India growth story, SAP will continue to leverage its leadership position in helping our customers become more competitive globally.

january 2017 / egov.eletsonline.com / egov

29

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Industry Speaks | Noshin Kagalwalla

Data Analysis is the Key to Success: SAS Data is the new oil of the digital economy. The analytics market in India is poised to double from current $1 billion to $2.3 billion by the end of 2017-18. Hence, it comes as no surprise that both the government and organisations across various industry segments are embracing analytics as it has become a strategic imperative for them, says Noshin Kagalwalla, Managing Director, SAS Institute (India) Pvt. Ltd, in conversation with Elets News Network (ENN).

P

lease give us an overview of the company.

SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. SAS has over 14,000 employees and customers in 146 countries.

Our software is installed at more than 80,000 business, government and university sites. 91 of the top 100 companies on the 2015 Fortune Global 500® are SAS customers.

SAS Institute (India) Pvt. Ltd. is a wholly owned subsidiary of SAS Institute Inc. SAS has been in India since 1997 and consists of a strong team of over 500 highly-qualified technology and domain experts helping customers address their business challenges through effective use of business analytics. SAS products and solutions are widely and successfully used by organisations of all sizes as well as by the government - both central and state – across the globe as well as in India.

What solutions and products do you offer for Indian companies?

While SAS c omprehe ns ive solutions tailored for a large number of industries, solutions can be broadly classified into the following:

has

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Business Intelligence and Analytics – Solutions such as SAS Visual Analytics that empower even non-technical users to get the right information when they want it and where they want it. It allows users to integrate and discover data, create and share vibrant interactive reports and monitor key metrics with easy to use analytics.

Advanced Analytics – SAS advanced analytics software is infused with cuttingedge, innovative algorithms that can help customers solve even their most intractable problems and unearth opportunities they would otherwise miss.

Customer Intelligence – Our comprehensive digital marketing hub delivers insights that are fuelled by data from every touch point and data source which in turn help marketers create customer experiences that truly matter.

Data Management Solutions are designed to help

organisations transform big data into big opportunity. Solutions that range from data integration, data quality, data governance, event stream processing and data preparation for Hadoop are what we have to offer.

Fraud and Security Intelligence – Solutions include fraud prevention, helping companies comply with regulations and prevent crime and terrorism.

Risk Management – SAS’s risk management has proven to be the best practices to help organisations establish a risk-aware culture, optimise capital and liquidity, and meet regulatory demands.

Supply Chain Management – Help chain professionals understand demand patterns, supply networks, operation, quality and customer service requirements like never before.

SAS Cloud Analytics – It provides an easy and cost-effective way to deliver valuable business insight through on-demand access to SAS technology.

Solutions for Hadoop – Our Hadoop solutions provide everything you need to get valuable insights from Big Data. Simplified data management eases time-consuming data preparation and visual data discovery helps you quickly spot what’s relevant.

SAS Viya: A modern, open platform that conquers any analytics challenge – from experimental to mission-critical. SAS Viya is a single, cloud-ready environment that serves everyone from data scientists to business analysts, application developers to executives with the reliable, scalable, secure analytics management and governance essential for agile IT.

Industry Speaks | Noshin Kagalwalla

SAS Analytics for IoT – It covers the full IoT analytics life cycle from data capture and integration to analytics and deployment.

Please tell us something about SASAnalytics for Internet of Things (IoT).

While analysts expect the IoT to soar to tens of billions of devices by 2020, no one knows how many or what new types of intelligent devices will emerge. Today, simply collecting data from connected sensors, systems or products is not enough. Businesses need more flexibility about where, when and how to manage and analyze IoT data.

And they must understand which data is relevant, so they’ll know what to store and what to ignore. To benefit from the promise of IoT data, businesses need to be able to shift analytics from traditional data centers toward devices on the edge – the “things.”

To get there, they need a trusted, automated solution.

SAS Analytics for IoT allows our customers to get more value from the connected world by fusing analytics with IoT data.

Support for the IoT analytics life cycleSAS supports analytics throughout the IoT infrastructure – from the central hub, data center or cloud all the way to the edge, and at any point in between.

Comprehensive analytics capabilities built on proven data management techniques - Continuously improve on the latest techniques to find those best suited for high-frequency and streaming data. And our industry-leading data management capabilities can take IoT data – generated anywhere – and make it analytics-ready.

Proven event stream processing- Built on SAS Event stream processing, which analyses data in motion by processing huge volumes at very high rates – with extremely low latency.

Flexibility to run on a range of hardware, or in the cloud - Our solutions runs on a wide variety of platforms, including low-cost commodity hardware.

It can exploit big data appliances and run in the cloud. SAS also works with many communication and hardware vendors to support embedded analytics in their edge devices – especially IoT gateways.

SAS positions organisations to make faster, better informed decisions in today’s new landscape.

In this digital age, how is data helping both the government and the enterprises to enhance their business domain?

Data is the new oil of the digital economy.

According to an industry report by NASSCOM in partnership with BlueOcean Market Intelligence, the analytics market in India is poised to double from the current $1 billion to $2.3 billion by the end of 2017-18.

Hence it comes as no surprise that both the government and organisations across various industry segments are embracing analytics as it’s become a strategic imperative for them.

What are some of the new products that you plan to launch soon in India?

We have a number of exciting products which have been either recently launched or in the offing. These include: SAS Viya: An open, cloud-ready, inmemory platform that delivers everything you need for fast, accurate analytical results – all of the time. With its fluid, scalable and fault-tolerant processing environment, this resilient platform addresses the complex analytical challenges of today with the ability to effortlessly scale into the future.

SAS Analytics for IoT allows our customers to get more value from the connected world by fusing analytics with IoT data.

Democratisation of Analytics Both public sector and private sector organisations have realised that data-driven decision making needs to be made a vital component of the organisational culture. To drive this, businesses and government offices are adopting techniques such as self-service Business Intelligence and data visualisation which can be utilised by business users to get quick answers to their questions.

Hyper Personalisation and Omni channel marketing - To leverage analytics in their marketing department and to analyse huge amounts of customer data, enterprises are moving towards mass customisation and marketing to markets of one.

Detecting and Mitigating Fraud - It also plays a major role in surveillance and fraud detection process for both financial institutions as well as for government organisations. While traditionally financial institutions were the first to leverage big data analytics to prevent fraudulent practices, we are seeing a very strong interest from government bodies now. The governments, like any other organisation is vulnerable to fraudsters who attempt to cheat and abuse the system.

In short, the applications of data and analytics vary and examples can be cited in each industry, however, organisations that are poised to succeed in the future will be the ones that understand data’s fundamental value and learn to extract and use it.

SAS Visual Investigator: A cloudready investigation and incident management platform that combines large, disparate, structured and unstructured data sources. Designed for banks and financial institutions, it lets users define, create, triage and manage alerts, perform detailed investigations, and customise the platform to meet their individual and organisational needs and help safeguard them from fraud.

SAS Visual Data Mining and Machine Learning: It combines the processes of data mining, data wrangling, data exploration, visualisation, feature engineering in a single scalable in-memory processing environment.

SAS Customer Intelligence 360: This suite of products is designed to help marketers create relevant, satisfying, valued customer experiences by infusing marketing decisions with unprecedented customer insights. With SAS CI 360, customer-level digital data is merged with traditional data sources that yield a 360-degree customer view to craft compelling customer experiences.

SAS Event Stream Processing on SAS Viya: It analyses and understands millions of events per second, detecting patterns of interest as they occur. This web-based interface makes it easier for users to manipulate data and build projects, while a dashboard delivers information visually so they can test and validate results.

January 2017 / egov.eletsonline.com / egov

33

Policymakers’ Perspective | Radhika Jha

PFCL-Changing Power Scenario In India Ministry of Power has recently launched URJA App which is one of the many initiatives the ministry is undertaking to IT-enable the power sector, says Radhika Jha, IAS, Executive Director, Power Finance Corporation Limited, in conversation with Gautam Debroy of Elets News Network (ENN). Excerpts:

Govt. of India and to implement that in all the States and contextualise our solutions, collaborations with the State is a very interesting experience for me. Power Sector has a critical domino effect on the economy and thus adds more meaning to my work.

What IPDS projects have been completed in Varanasi?

Y

ou have been a part of the Department of Higher Education in Uttarakhand and now you are with the Power Finance Corporation Limited as the Executive Director, how do you perceive the change in roles and their significance?

As the Secretary of Higher education in the State of Uttarakhand, I had a different role to play like to manage the entire gamut of the Universities and colleges in Uttarakhand.

Now moving from there to a national level, where I am looking at the urban flagship

34 egov / egov.eletsonline.com / January 2017

programme of the Government of India, i.e. the Integrated Power Development Scheme (IPDS) under the Ministry of Power, there is a change of sector and here I am working on the national horizon. As an IAS officer, we keep changing sectors and in the process learning is an on going curve, which I thoroughly enjoy.

The IPDS programme runs across all the States in urban towns of the country.

It is a very challenging assisgnment and I am greatelysatisfied with my work because there is a huge opportunity in the power sector. IPDS is the flagship programme of

In Varanasi, under the IPDS, we have sanctioned projects worth around Rs 900 crore and the project deals with the strengthening of the entire distribution infrastructure of Varanasi. We have also undertaken the underground cabling of the entire old Kashi area. All overhead cables of old Kashi are now being made underground.

We have also converged with the HRIDAY programme of the Urban Development Ministry to have heritage street lights done all over. Hon’ble Prime Minister Narendra Modi ji visited the IPDS programme on 22 December last year and saw the underground cabling work and appreciated the same as it was his dream project. We are now striving to complete the entire underground cabling in the next one year.

What is the outlay & objectives in the urban Power sector from side of the Government?

Govt. of India has great focus on the urban sector and through the IPDS programme which has a 60% grant component – we want to support States in strengthening their distribution infrastructure, (lines, meters, sub-stations, transformers etc.) and I.T. enablement. The outlay of the scheme is 32,612 cr. for new projects and the earlierscheme of R-APDRP stands

Policymakers’ Perspective | Radhika Jha

subsumed into this with its full outlay for I.T.enablement, SCADA implementation, distribution strengthening etc. The goal ofcourse is to provide more reliable powerto the people and help DISCOMs to reduce their AT&C losses

The Ministry of Power recently launched the URJA app could you share the details with us?

The Urja App is the first machine to machine App covering all the IT enabled towns in the country and putting all that data in the public domain. Under the erstwhile programme, we have enabled data centres and customer care centres across the country.

Now we have linked all of these centrally on the URJA App wherein, ranking of all the discoms is done on the parameters of power reliability (which is System Average Interruption Frequency Index (SAIFI) and System Average Interruption Duration Index (SAIDI), on the connections released to the consumers,complaint redressal, (e-payments % etc.There is no manual punching of data on that App and we have spent only Rs. 7 lakhs to make this app. This transparent dissemination of data that will empower consumers to demand for better power services from DISCOMs’ All the States, Discoms and towns are ranked on this app. In times to come, we are also planning to have news flashes on the Urja app to connect more with the people in a transparent, accountable manner.

Do you think that the renewable energy can play an important part

in strengthening the urban power sector?

The focus of the Ministry of Power under the leadership of Hon’ble Power Minister Sh. Piyush Goyal is on the renewable sector and the same can play a great role. As of now, power availability in the country is good but grid stabilisation and linkage issues may get effectively resolved if renewables come on the forefront. We can make power much more affordable in coming days and to actualize the dreamof 24X7 power, renewable energy and their integration into the system will play a very important role in the coming days.

Are you getting full support from the State governments?

Yes, we have 100 percent support and

Renewable energy and their integration into the system will play a very important role in the coming days.

coordination in our working. Whenever there is a flagship programme, we have to implement it with full force but also contextualise the solutions as per the , the issues/challenges of the State. While implementing the IPDS scheme, I go to all the States, travel extensively and try to find a solution as per the State’s needs/ suggestion.

Real action is at the level of the DISCOM/ State and our role is to handhold/ support technically/financially etc.

Is the power sector ready for new initiatives, as far as the funds are concerned?

There is no crunch of funds with regard to the IPDS programme and the full credit goes to the Ministry of Power under the leadership of Hon’ble Power Minister and Secretary. We are disbursing money to all the State governments in time and are also monitoring it very well.

Effective disbursements lead to speedy implementation on the ground.

What challenges are you facing in implementing the projects?

There is no challenge in implementation the projects as we have good synergies in the system i.e. Govt. of India and the States, but the capacity of the market to implement projects simultaneously is less to begin with, which will definitely settle in the coming days.

January 2017 / egov.eletsonline.com / egov

35

scope Perspective | Dr U D Choubey

SCOPE

Promoting Excellence in Public Sector Organisations Capacity building in Public Sector Enterprises (PSEs) is important and has become a game- changer in the current market environment. SCOPE is giving thrust to this important aspect, says Dr U D Choubey, Director General, Standing Council of Public Enterprises (SCOPE) in an interview with Shivani Tyagi of Elets News Network (ENN). Excerpts:

W

hat is the mandate of SCOPE? How did SCOPE come into being?

SCOPE is an apex professional organisation with the mandate to promote excellence in organisations where public investment is involved, in order to enable them to be globally competitive. It represents Central Public Sector Enterprises. Besides, some state enterprises, banks and other institutions are its members.

SCOPE came into existence in April, 1973, replacing the earlier organisation called “New Horizon�, which was set up for promoting better understanding among the public at large of the individual and collective contribution of the Public Enterprises in building up the industrial strength of the nation. Later, a greater role was visualised for this society and it was converted into an apex body for all Central Public Sector Enterprises. Thus, SCOPE came into existence as a representative body of PSEs and was formally recognised by the Government of India in November 1976 by a decision of Union Cabinet.

What will be the future roadmap for SCOPE? Capacity building in PSEs is important and has become a game-changer in the current market environment.

SCOPE

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is giving thrust to this important aspect.

An Academy of Public Sector Enterprises (APSE) has been established to provide a platform for manpower development at a centralised point for capacity and competency building of executives of PSEs. The Academy is different from dedicated training centres in various public sectors as it gives a broad picture of all PSEs under one roof thereby covering gamut of sectors viz., oil and gas, power, manufacturing,

health, Right To Information (RTI), Corporate Communication, Goods and Services Tax (GST), Companies Act, risk management etc.

What is the major role of PSEs in the economy?

PSEs, set up with the twin objective of economic development and social justice, have taken significant initiatives for removing regional imbalances and creating

PSEs contribution to the social cause has also been immense. They have reached the remotest corners of the country and are involved in social welfare activities such as building village infrastructure, providing health care facilities, bringing education to the doorstep of the poor and the rural people. construction, communication etc. SCOPE has successfully completed its three programmes in a span of few months.

Besides, SCOPE has been organising global leadership programmes, to provide insights and better understanding of global economic environment. An array of programmes have been planned in the areas of occupational safety and

employment opportunities for the people of the country.

With the total investment of just Rs. 29 crore the first five year plan rolled out five PSEs. Today the country has 298 PSEs with the investment of Rs. 10,96,057 crore. Total turnover/gross revenue from operation of all operating Central Public Sector Enterprises (235) during 2014-15 stands at

scope Perspective | Dr U D Choubey

Rs. 19, 95,902 crore. The overall net profit of all 235 CPSEs stood at Rs. 1,03,003 crore and the contribution of CPSEs to central exchequer by way of excise duty, customs duty, corporate tax, interest on central government loans, dividend and other duties and taxes stands at Rs. 2,00,585 crore. Foreign exchange earningzs through exports of goods and services was Rs. 1,03,071 crore in 2014-15. CPSEs employ 12.91 lakh people (excluding contractual workers).

PSEs contribution to the social cause has also been immense. They have reached the remotest corners of the country and are involved in social welfare activities such as building village infrastructure, providing health care facilities, bringing education to the doorstep of the poor and the rural people. In line with the nation’s vision of Swachh Bharat, they have constructed toilets and taken other initiatives like skill building in communities that are located at remote locations.

What has been the role of SCOPE so far in the economic revival of the companies?

SCOPE has been a catalyst in increasing government’s focus on reform and restructuring

of PSEs in line with opening up of the Indian economy and increased integration with the world economy. Its strategic focus has been on strengthening PSEs to face the ever increasing competition and enable them to become global in their orientation. SCOPE from time to time organises brainstorming sessions, conclaves for financially stressed PSEs, and interactions with policy makers, to deliberate on issues concerning PSEs. Issues emerged during the deliberations are being forwarded to the policy makers in the government.

was neither capable of making large investment and nor was it expected to take up projects with long gestation period and low returns.

Our country, thus chose to follow the path of centrally planned mixed economy and public sector was deployed as an instrument of self-reliant inclusive growth.

This is how the public sector was born and primary role assigned to it was nation building by way of industrial development and creation of infrastructure with overriding emphasis on social factors.

How has been the evolution story of the PSEs in the country?

What are the major challenges before PSUs?

Post-independence, state intervention and creation of public sector was considered vital for the growth of the economy. The core challenge was to achieve economic development with equity in addressing concerns of widespread poverty, removal of regional imbalances, extreme disparities in income, expansion of employment opportunities and build industrial infrastructure for rapid growth. It was universally accepted that the Indian private sector

A real challenge for any company including PSEs, is to fill knowledge-gap at all the levels in the organisation. However, capacity building of the board members and senior managers become all the more essential to deal with the emerging challenges of corporate governance and to sustain competitive edge. Thus, conscious efforts are required to fill knowledge gaps through training and development programmes Leadership for women, have also become an important aspect with the growing recognition about the need for placing women in positions which contribute strategically more value for the organisation. The Companies Act, 2013 also mandated participation of women on the boards of listed companies. To support the PSEs in addressing these concerns, SCOPE has been organising international HR summits and workshops on board interview for PSEs.

How do PSEs incorporate corporate social responsibility part of their ecosystem?

Enhancement of value and betterment of society has become important for all the corporates. Given the massive fund being earmarked for CSR initiatives and likely problems of effective and judicious implementation, there needs to be a convergence approach towards all CSR initiatives. Stringent mechanisms for selection of agencies for implementation of CSR activities and social audit to ensure proper utilisation of CSR funds would ensure meeting the CSR goals.

January 2017 / egov.eletsonline.com / egov

37

PSU Leaders’ PERSPECTIVE | Gyanesh Pandey

HSCC (India) Limited, a “Mini Ratna” Government of India Enterprise under the Ministry of Health & Family Welfare, Government of India, today selects projects which are at least worth Rs. 50 crore and consistently remains engaged in achieving its targets focusing on delivery and quality, says Gyanesh Pandey, Chairman and Managing Director of HSCC (India) Ltd., in an interview with Souvik Goswami of Elets News Network (ENN). Excerpts:

HSCC (India) Ltd On Growth Path 38 egov / egov.eletsonline.com / January 2017

PSU Leaders’ PERSPECTIVE | Gyanesh Pandey

H

SCC (India) Ltd. has scripted an inspirational success story for others to emulate, how did it happen?

The credit goes to our entire team’s hard work, sincerity and a focused approach. If you are engaged in something you need to ensure there’s a proper team in place equipped with proper skills. Our team has contributed a lot of efforts and due to tight monitoring at every level of HSCC, we could accomplish our target due to a focused approach. The mantra is worth embracing and can be emulated by any organisation.

As Chairman and Managing Director of HSCC (India) Ltd., what have been your focus areas while working towards expanding the organisation’s horizon?

It was observed that the manpower was being wasted in performing a host of tasks that were actually neither yielding results nor even proving commercially viable for the company.

Despite doing a lot of things, the works were not yielding results anywhere near expected lines. Now I’ve bifurcated the team; one team is expected to take care of existing projects and the other will tackle new projects. Initially, my focus had been on acquiring new work projects and deploying more efficient people. But with time I’ve realised too many small projects do no good in terms of higher returns. Since we can now afford to choose, we choose projects which are at least worth Rs. 50 crore. The challenge is to complete existing projects. We have huge number of projects but they have to be completed within time.

We are consistently achieving the targets but workload is also mounting. Presently, our focus is on delivery and quality.

How technology has drafted the framework of overall success of HSCC (India) Ltd.?

We are developing cancer hospitals from 50-bedded to 700-bedded in India. We are developing OPDs to cater to 500 patients to 20,000 patients per day. We are developing 500-bedded mother and child hospitals.

HSCC has made enough beds of every kind in India.

Though we are already a world class consultant in health sector, we will try to deliver hospitals in India and in neighbouring countries in next two years.

It is due to technology, we can make a 50-bed hospital conceptual drawings to detailed drawings and to tender drawings.

In a way, we can also make 500-bedded hospital because we have modules; for every part of hospitals. So what takes others three months to develop, it takes us just three days to develop in conceptualising.

Of the hardware and software technologies, we are leveraging more hardware technologies in machineries. The work is getting accomplished at a much accelerated pace.

For monitoring, we are using Information Technology and able to supervise projects much more efficiently. Earlier, we were to visit the sites to evaluate or inspect actual things. Now we can monitor them with remote, courtesy IT. We do it regularly and find that the technology is playing a big role in facilitating things for us.

HSCC (India) Ltd. is a renowned Public Sector Undertaking (PSU) in the healthcare segment, how does this organisation play a role in driving the country’s economic growth?

Considering the scale of PSUs’ contribution in terms of market cap, employment, profitability, dividends, or even corporate social responsibility (CSR), one can observe these PSUs are tremendously contributing to

the development of country and its citizens.

Not just for profit, PSUs are contributing much more socially than commercially.

In case of any natural calamity like earthquake or floods, we rush to that place as per the direction of our ministry and the government. We help victims and then analyse the profitability. So, these PSUs, their employees, their management, they all work dedicatedly towards national development than profit.

What is your vision for HSCC (India) Ltd.?

Having achieved my vision for next five years last year itself, I am thinking in terms of Rs. 5,000 crore. Though we are already a world class consultant in health sector, we will try to deliver hospitals in India and in neighbouring countries in next two years. It’s set to be achieved since in every city we are making hospitals. We are making state of the art hospitals, with state of the art technology.

My vision is to ensure anyone visiting a hospital should be able to feel being accorded more importance there instead of fearing of being turned away from the hospital. We can achieve Rs. 5,000 crore profit in next five years. But for that we should have projects worth of Rs. 50,000-60,000 crore. For that we will have to diversify and develop much more in-house things and we have already initiated work towards achieving that goal.

January 2017 / egov.eletsonline.com / egov

39

PSU Leaders’ Perspective | BR Reddy

SECL Adopting Technology

for Transparency and Accountability Coal plays a dominant role in India to meet the energy demand. Whereas globally coal meets around 30% of total primary energy needs, in India it has a share of over 55% and accounts for around 70% of the country’s total electricity generation, says BR Reddy, Chief Managing Director, South Eastern Coal Limited, in an interview with Shivani Tyagi of Elets News Network (ENN). Excerpts:

P

lease give us an overview of South Eastern Coalfields Limited (SECL).

SECL, a Mini Ratna Public Sector Undertaking (PSU), is one of the eight subsidiaries of the State-owned holding company Coal India Limited (CIL). SECL is the largest coal producing company of India, which has produced 137.93 million tonnes of coal in 2015-16, accounting of over 25.60% of total coal production of India.

SECL is operating 86 mines (63 underground, 22 Open Cast and 1 mixed) which are spread over two States of Chhattisgarh and Madhya Pradesh (MP), with 52 mines situated in Chhattisgarh and 34 mines in Madhya Pradesh. The company also operates a coal carbonisation plant, namely Dankuni Coal Complex (DCC), at Dankuni in West Bengal on lease basis from CIL. There are also two subsidiary companies of SECL, namely Chhattisgarh East Railway Limited (CERL) and Chhattisgarh East-West Railway Limited (CEWRL) with 64% equity shareholding of SECL, 26% of IRCON and 10% of Chhattisgarh State Industrial Development Corporation Limited (CSIDCL).

Like earlier years, SECL has delivered an excellent all round sustained performance during the financial year (FY) 2015-16.

With coal production of 137.93 million

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tonnes, the company has registered a growth of 7.52% over the last year. Similarly, it has recorded a highest ever coal dispatch of 138.73 million tones, registering a growth of around 12.60% over previous year.

SECL also achieved a record Over Burden (OB) removal of 175.37 million cubic meter, registering a growth of 10.80% over last year. Overall Output per Manshift (OMS) of the company has also registered a growth of around 7.6% over the last year.

SECL has achieved highest ever Gross Sale Value of `24,900.03 crore in 2015-16.

Our company is earning profit since its inception and the Profit Before Tax (PBT) of SECL in 2015-16 was `5,173.46 crore.

In the current FY 2016-17, SECL has been given the target of 149.67 million tonnes of coal production and coal offtake and 220 Million Cubic Meters (MCuM) of OB removal. At the end of the third quarter of this financial year, coal production, offtake and OB removal of SECL are 97.52 million tonnes, 99.19 million tonnes and 129.77 Million Cubic Meters (MCuM)respectively and have registered a growth of 1.4% in coal production and 3.36% in OB removal.

How technology is being leveraged in your organisation to bring about transparency and accountability?

In SECL, wide usage of IT initiatives are being adopted to bring transparency and accountability in the company.

As per the directive of CIL and Ministry of Coal (MOC), SECL is in the process of spreading the access to coal-net system from headquarters (HQ) to all the areas so that, all day-to-day work could be effectively accomplished in online mode through computers.

Coal India Ltd. has also constituted a task force to explore and suggest ways and means to adopt a latest state of the art Enterprise Resource Planning (ERP) system for the entire organisation covering activities from production to dispatch, recruitment to induction, training, deployment and performance monitoring of human resource.

The new ERP system, when implemented, will ensure efficient and effective utilisation of man, machine, money, material and information/statistics, in days to come.

SECL has procured and provided ample number of Aadhaar- based biometric attendance system at Headquarters (HQ) and other areas. This will help to improve the availability of employees at their respective place of duty.

GPS (Global Positioning System) based vehicle tracking system have been installed in all coal transport vehicles running in mines and sidings.

GPS-based Vehicle Tracking system (VTS) continuously tracks the movement of coal transport vehicle and also reflects

PSU Leaders’ Perspective | BR Reddy

its position on the geographical map. In the event of any deviation from geo-fenced route the deviation is recorded by the system. Initially it is reported to monitoring desk/control room, which after observing the deviation, splits the message and in no time the ground team assigned with the responsibility to physically monitor the movement reaches at site for necessary action in the matter.

CCTV cameras and Radio-Frequency Identification (RFID) boom barriers at all entry and exit points of mines have been installed to deter any attempt of unauthorised access of vehicles in the mines.

SECL has already carried out digitisation of land records in respect of land acquired for mining. Similarly other office records are also being digitised and hosted in a central server to ensure correctness, longevity and ease of access to such vital data in future.

In consultation with National Informatics Centre (NIC) and with the guidance of Central Mine Planning and Design Institute Limited (CMPDIL), all office records and day-to-day functioning is being transformed into e-office platform shortly.

How SECL as a PSU is helping in driving country’s economic growth?

Coal plays a dominant role in meeting the energy demand in India. Globally coal

target will help in realising the key government policy initiatives including ‘Make in India’ campaign to promote manufacturing and the ‘24x7 Power for All’ drive for round the clock electricity supply, which would in turn give further thrust to India’s economic growth. meets around 30% of total primary energy needs in India, it has a share of over 55% and accounts for around 70% of the India’s total electricity generation. Performance of the coal sector is of utmost importance to the country’s economy. It plays a critical role in the value chains of all major industrial segments, namely electricity, steel, cement, etc. The major challenge is demand satisfaction of power sector of the country, which is predominantly Coalfired/Thermal Power and depends on coal.

SECL being the largest coal producing company of India which accounts for over 21% of total coal production of the country, is playing a vital role in driving country’s economic growth.

SECL along with other subsidiaries of the state owned CIL is gearing up to meet the challenge of making India a thermal coal import free nation by producing 1 billion tonnes of coal per annum by 2020.

In line with the mission 1 billion tonne coal production, SECL has planned a roadmap to produce 239.6 million tonnes coal by 2020.

Achievement of such a coal production

SECL has already carried out digitisation of land records in respect of land acquired for mining.

What is your vision for SECL? SECL has to produce 239.60 million tonnes of coal in 2019-20, as per mission-1 billion tonne plan of CIL. To evacuate this quantity of coal, target dispatch through rail mode has to be increased from 55.48 million tonnes in 16-17 to 140.59 million tonnes in 2019-20.

This quantum jump in coal production/ dispatch will mainly arise from Raigarh and Korba Coalfields through commissioning of new projects and implementation of expansion projects.

Accordingly, evacuation of coal from the mines of these coalfields and environmentfriendly transportation to consumption units will become a major challenge.

Accordingly, two rail corridors namely East Corridors in Raigarh coalfields and East-West corridors in Korba coalfields are under implementation through joint venture projects viz. Chhattisgarh East Railway Limited (CERL) and Chhattisgarh East-West Railways limited (CEWRL), involving JV Partners IRCON International Limited and Chhattisgarh State Industrial Development Corporation (CSIDC) representing government of Chhattisgarh.

Our priority is also to sweep away arcane rules, simplify procedures and adopt policies which facilitate ease of doing business with SECL. We are committed to adopt environment friendly mining technologies and strict observance of environment management plan in the mines so that we can protect our precious environment and achieve sustainable development.

SECL through increasing coal production and achieving performance excellence in all front want to become a driving force to Indian Economy in meeting the burgeoning energy demand of the country and cater service to the nation & its people amplifying prosperity, development and growth for all.

January 2017 / egov.eletsonline.com / egov

41

PSU Leaders’ Perspective | A K Poddar

Conquering Logistics Space with Technology:

The CONCOR Story CONCOR is committed to provide responsive, cost-effective, efficient and reliable logistics solution to its customers. It strives to be the first choice for container and logistics solution for its customers, says A K Poddar, Chief Vigilance Officer of CONCOR, in an exclusive interview with Souvik Goswami, Elets News Network (ENN). Excerpts:

H

ow Container Corporation of India (CONCOR) is playing a significant role in the national growth?

CONCOR is a Navratna PSU in logistics sector under the Ministry of Railways.

Incorporated in March 1988 under the Companies Act, it commenced operations from November 1989. CONCOR is a customer focused, performance-driven, result-oriented organisation which strives to provide value for money to its customers.

Being an undisputed market leader in India, CONCOR has the largest network of 66 Inland Containers Depots / Containers Freight Stations in the country. In addition to inland transportation by rail of containers, it has expanded to cover management of ports, air cargo complexes and establishment of cold-chain facilities. Though rail is the main stay of our transportation plan, road services are also provided to cater to the need of door-to-door services.

Committed to provide responsive, costeffective, efficient and reliable logistics solution to its customers, CONCOR strives to be the first choice for container and logistics solution for its customers. Its belief in achieving excellence has resulted in transforming it into a more than Rs. 5,700 crore company with an astonishing level of per employee contribution.

PSUs are playing an important role for driving country’s economic growth, what is your perception about it?

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For an emerging economy of India, PSUs are playing a stellar role in its sustainable growth. It is helping in the creation of employment opportunities, development of infrastructure and capital-intensive sector, export promotion, import substitution, positive check on monopoly control, social welfare, thereby substantially contributing to the central exchequer.

Indian economy could lose its vitality without PSUs, considering the country’s existing socioeconomic structure. But there is also an urgent requirement to address inefficiencies and limitations pertaining to the sector. There is a need to have a fresh look on the role of public sector enterprises in the Indian economy and need to realign them in accordance with the need of the times.

PSU Leaders’ Perspective | A K Poddar

How technology is being implemented to bring accountability and transparency in your organisation?

The Central Vigilance Commission (CVC) has been encouraging the government and PSUs to leverage technology to promote integrity, transparency and accountability.

The CVC especially emphasised upon transparency and accountability in all functions performed by the PSUs. There is a need to undertake systemic improvements through technology adoption and upgradation. Increased usage of technology leads to efficient and responsive environment at workplace.

In CONCOR, 66 terminals are connected through VSAT/ Leased line. Systems are automated like ETMS/DTMS/CCLS for operation and commercial activities of terminals, Oracle Financials for Financial Management, Ramco marshal for HR and payroll, Document management System for payment to employees (reimbursements), contractors, etc.

Online Vigilance Clearance System for Vigilance clearance has been implemented. CCTV is installed at all major terminals (47) /regional offices which has resulted in efficient management of Radio Data Terminals (RDTs) are used for capturing the rail and gate movements then and there. E-filing is being extensively used by shipping lines for booking and further movement of their containers with CONCOR. RTGS/NEFT is used for fund transfer by customers which gets updated in their PDAs (Pre Deposit Account) immediately.

Customers get their booking status, PDA balances, etc daily through auto-email. SMS feature is enabled so that the customers can track and trace their containers at any moment. E-tendering is being used for almost all tenders. Contact details of all officers in CONCOR, facility to lodge complaints / feedbacks etc. are given on CONCOR website. Online payment to railways for RR-generation by interfacing of CONCOR Commercial systems and Railway TMS has been implemented. Interfacing of Customs system and CONCOR system has enabled seamless operation/ data transfer between CONCOR/customs.

CONCOR’s IT set up is ISO 27001

In CONCOR, 66 terminals are connected through VSAT/ Leased line. Systems are automated like ETMS/DTMS/CCLS for operation and commercial activities of terminals, Oracle Financials for Financial Management, Ramco marshal for HR and payroll, Document management System for payment to employees (reimbursements), contractors, etc.” security certified. The IT system is 24X7 with 99.95% uptime. All applications are through two level authentication (Citrix and then application level). Digital token is used for sensitive applications like vigilance clearance, etc.

What are your future plans in terms of using technology in organisation?

In terms of technology adoption, our future plans include: 1) Development of single interface for a customer to address all his needs.

2) Implementation of a robust Enterprise Resource Planning covering all operations/ management like domestic/ exim business, financial management, employee module, asset/equipment management, stores/spare parts maintenance/ management, contract management, vendor management, etc.

3) Swift decision making and

empowerment through business intelligence, data warehousing, etc.

What kind of challenges you face in terms of implementing technology?

Some of the challenges faced in terms of technology implementation are -digital technology (system and network) integration, Data driven policy making and Business process redesign and optimisation.

What is your vision of CONCOR? My vision is that CONCOR should be the first choice for container and logistics solution. It can be achieved through focus on leveraging the technology to result in remarkable delivery model processes, to maximise current systems while integrating new, cost-effective solutions implemented on time and within the determined limits.

January 2017 / egov.eletsonline.com / egov

43

Industry speaks | Simon Jolley

Low & Bonar Ltd Helping

Smart City Mission Dream Come True

Adfil is a premium product brand of the Low & Bonar Ltd and stands for over three decades of experience in concrete fibre reinforcement, says Simon Jolley, Market Development Manager, Middle and Far East, construction fibres, Low & Bonar PLC, UK in an interview with Manish Arora of Elets News Network (ENN). Excerpts:

W

hat is the overview of your Low & Bonar Ltd organisation? How are your products contributing to a more sustainable world?

Low & Bonar Ltd is a global leader in high performance materials selling in more than 60 countries worldwide. Manufacturing plants are based in Europe, North America, the Middle East and China. The Group designs and manufactures components which add value to, and improve the performance of our customers’ products.

We do so by engineering a wide range of polymers using our own manufacturing technologies to create yarn, fibres, industrial and coated fabrics, geosynthetics and composite materials. Our products contribute to a more sustainable world and higher quality of life. They help to make construction sites safer and reduce carbon footprint as well as total cost of ownership.

At the same time our products promote cleaner air and water, support higher crop production and create beautiful working and leisure environments.

At the Smart City Conference held in Surat in December 2016, we have promoted

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Adfil construction fibres. Adfil highperformance macro and micro synthetic fibres are used in a wide range of civil engineering applications. All product types are tailored to meet the demands made on concrete reinforcement solutions in specific end-uses. Examples include tunnels, marine concrete, hardstandings, internal floors, extruded, precast as well as sprayed concrete etc.

How is your organisation linked to Smart Cities Mission?

The improvement in quality of life, sustainability as well as economic growth represent key elements of the Smart Cities Mission. In this, a lot of focus is on ever more efficient use of resources as well as cost reduction. The links between our organisation and the smart cities programme passed by the Government of India are manifold. Low & Bonar Ltd supplies a broad portfolio of products and services aimed at supporting the development of state of the art infrastructure for Surat as well as for other cities which have qualified for the programme.

For most concrete end

uses, Adfil synthetic fibres presented at the Smart City Conference make the application of steel mesh reinforcement superfluous. This significantly increases the design freedom and facilitates innovative

Industry speaks | Simon Jolley

project development as well as concrete construction compliant with the Smart Cities Mission.

Adfil fibres are far easier to store than bulky steel mesh. This is a major benefit especially at construction sites suffering from space limitations. The fibres are very compact so that their application substantially reduces the number of required truck movements with a significant reduction of CO2 emissions as the result. The same is true for efficient use of raw materials.

Waste is almost fully avoided. Adfil fibres are supplied wrapped in a water soluble film. Packed into paper bags, the required reinforcement dosage can be added directly into the concrete mixer. This delivers a major contribution to the sustainability goals of the Smart Cities Mission.

With regards to economic efficiency and growth, one of the biggest advantages of the application of Adfil synthetic fibre reinforcement is the increased speed of construction. The fibres are very easy to use and speed up and simplify the placing of concrete. Unlike steel mesh reinforcement they cannot be misplaced and are uniformly distributed in a 3D matrix. This helps contractors meet challenging production schedules. With no sharp edges sticking out of the concrete application of synthetic fibres at the same time enhances safety for workers on site.

Numerous tests have proven the performance and durability of Adfil synthetic fibres. Durus, a macro synthetic fibre for secondary concrete reinforcement, has passed a test to confirm its functional lifespan of over 100 years. The chemical inertness and stability of Adfil synthetic fibres provide clients the reassurance that their projects will have a long-term integrity. This reduces the need for repair work not only delivering economic benefits but also a contribution to the quality of life in smart cities.

Last but not least, decades of experience as well as industry knowledge create a match between our organisation and the Smart Cities Mission. We do not only see ourselves as the supplier of reliable concrete reinforcement for the development of fast growing cities such as Surat. We want to be a long-term partner to our clients and add

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integral value to their projects. Customers in India and abroad have access to the rich expertise of our R&D department, product management as well as technical sales managers. Our staff does not only provide in-depth information on international best practices, but even offers free design advice tailored to each specific project. If and as required, our teams are available to offer support and training on site. All together a sound resource for the Smart Cities programme – both in the short as well as in the long run.

project owners with showing the ease of use of macro and micro synthetic fibres and proving through 3rd party technical data the material provides sustainability increase through longer lifetime and CO² reductions.

What are your expansion plans in India?

India is and will remain one of our key target markets. It is actually one of the countries where we aim to achieve the biggest growth during the next five years.

We are also investigating other options

Low & Bonar Ltd supplies a broad portfolio of products and services aimed at supporting the development of state of the art infrastructure for Surat as well as for other cities which have qualified for the programme.

How did you find the market in India towards your products?

India is a very important market for Low & Bonar Ltd. I have come on board in late spring this year to develop the Adfil business further in this region and provide technical support to local customers. The annual investments in India allocated to infrastructure are in the order of trillions.

Trillions of investment call for a quality construction. Good operating revenues from the projects with least maintenance is the beauty of our products. Apart from the mega infrastructure projects our focus will be on supporting the social infrastructure through our products. The products involve lesser manual interference during construction, quick delivery times at a reduced cost of construction. The offering of the product is so diverse that it can successfully cater to various applications in construction right from a highly engineered tunnel to something as simple as a plaster and renders application. So I see a huge market for construction fibres, which means I have a lot of work to do.

As in other parts of the world the building market is relatively traditional and we have to overcome barriers when going into the market. It is key to have lots of live time with engineers, contractors and

to optimise the services that we offer to our Indian customers. For example, we are working hard to establish a preferred partner distribution network. As we grow the business we want to invest in local supplies, with the projected growth for India this will be one of the target markets to look at, with an ability to cater different parts of the world through this expansion.

What has been the response of Indian markets so far?

2016 has been a good year for us. We have developed highly engineered applications for the market to adopt, through our qualified and immensely dedicated design engineers and expert professionals. Some highly engineered projects will be using our construction fibres to maintain international construction standards and I thank the market for their response. One thing that I will have to focus on is educating the market about their requirements but a new Indian code, IS 16481:2016 on micro fibres was publishedthis year to help engineers adopt the micro fibres in their day to day construction. In 2016, we saw a positive change in our company structure which has been adopted in India now and post that, I only expect the market to pick up exponentially.

7th

Industry Speaks | Prasenjit Roy

NTT Communications

Enunciating Story of Tech-Driven India Today’s fast changing technology environment comes with its own set of vulnerabilities and complex security challenges. With constant technology upgradation and increasing data touchpoints both within and outside the firewall, inadequate IT security poses far greater risks to business than previously imagined, says Prasenjit Roy, Senior Vice President and Chief Marketing Officer, NTT Communications. In conversation with Poulami Chakraborty of Elets News Network (ENN).

C

an you throw some light on the genetics of Netmagic as to which enterprise verticals it is serving? Are you counting to include or introduce to serve any other verticals to enhance the brand bandwidth of Netmagic?

Our business is a combination of multiple Line Of Business’s

(LOB’s)—cloud services, end-to-end managed hosting services and co-location services to all our clients including medium, large, very large and global enterprises. We were the first in India to launch services such as cloud computing, managed security, disaster recovery-as-a-service and software-defined storage. Netmagic also delivers remote infrastructure management (RIM) services through NTT Com’s Global Management One service to global customers across Americas, Europe and Asia-Pacific region. From our nine carrier-neutral, state-of-the-art data centers, we serve over 2,000 enterprises globally. Our focus has always been to differentiate, and we do this by continuously investing in a 70-seater R&D set-up for developing unique offerings that are customised to enable our customers to scale up and bring in more new features before our competition could bring in.

Our customers are from multiple verticals - e-commerce followed by IT/ITeS, BFSI, and Media among others – they not only buy quality services from us, but they also buy quality customer experience.

Being a global ICT giant, providing datacenter and cloud solutions to top brands, how do you strategise and differentiate your marketing initiatives to compete the highly competitive and growing market in India?

Our entrepreneurial passion and start-up element remains in our DNA which has been the driving force to keep ourselves updated and relevant to the evolving market. Netmagic’s marketing strategy is undergoing constant evolution. Today’s marketing approach is weaving the key element of content into a business story with compelling differentiated proposition and disseminating the same through content syndication in different channels.The critical thing is to be at the right place at the right time with the right piece of message that will do the trick.

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Industry Speaks | Prasenjit Roy

Online transaction or usage of information technology rose significantly in recent times, giving birth to online security issues in almost all enterprise sector. Are you bringing in any new product to counter this? What marketing strategies would you adopt to boost any such genre specific product or services?

With increasing online transactions, several enterprises may end up being used as channels for delivery of malware and conducting attacks, leading to regulatory, compliance and legal challenges. To avoid this, enterprises need to foster a securityaware environment. They need to prioritise risks and deploy resources towards mitigating the highest ones.

Today’s fast changing technology environment comes with its own set of vulnerabilities and complex security challenges.

With constant technology upgradation and increasing data touchpoints both within and outside the firewall, inadequate IT security poses far greater risks to business than previously imagined.

Our Managed Security Services (MSS) give the customer’s IT the ability to simplify security management, thereby minimising risks, protecting critical information and effectively reducing the cost and complexity of your security infrastructure. With an endto-end suite of fully managed services, MSS gives you a consolidated view of your security environment. Our VAPT service provides world-class network and Web Application audit services using solution combination of automated and manual testing. Audits help uncover technical and business logic flaws in the application workflows.

Also recent studies have found that nearly three-fourths of major organisations worldwide would have experienced Distributed Denial of service (DDoS) attacks. DDoS attacks are normally initiated through mechanisms such as UDP flood, DNS amplification, etc. This makes prevention quite difficult. However, if your systems face a volumetric DDoS attack, one can use our managed DDoS Attack Mitigation Service to keep your business available, and also ensure that DDoS attack traffic is filtered before it congests your

network. Deployed through a SaaS-based delivery model, the MSS is a cost-effective and scalable offering that accelerates customer’s readiness to handle evolving security threat scenarios.

As a Chief Marketing Officer, what major initiatives are you taking to boost the face value of the Netmagic in comparison to its competitors?

Marketing function has to broadly cater to two corporate objectives besides discharging other corporate functions.

value of each tactic. The best marketers are committed to measurement. Even if a marketer is leading in their category, they are not satisfied with where they are, and encourage those around them to stay restless, curious, and healthily paranoid.

Similar to having a commitment to continuous improvement, strong marketers are also lifetime students. The best marketers I’ve been around have had the unique ability to understand marketing at a tactical level, but could also understand how to leverage business data, consumer data, and marketing data to build strategy.

Major thrust will be on enriching the overall Customer Experience – vide B2B Loyalty Programs, Customer Advisory Board, Customer Satisfaction Survey and Brand Advocacy.”

One is the business enablement which has been elaborately covered in the previous question. The other is building the corporate brand through a slew of sustained initiatives that is not expensive but very effective and encompassing. The key thing is you have to constantly innovate in your marketing strategy, try our new approaches, new channels / medium and always be one up on your counter parts and other companies.

As a brand marketing expert, what key qualities do you consider essential in a good marketer?

There is no single quality, but a combination of multiple traits that combines in different proportions to make a successful marketer.

The most successful marketers have a vision and plan with built-in flexibility to make necessary course corrections along the way.

While so much of marketing today is all about the specialist, it’s still important to be able to think like a generalist. It helps you to see the big picture. Also marketers need to be able to think about everything they do through the lens of the consumer. So designing the user-experience with keen insight into consumer motivation and behavioural dynamics is critical to success.

It’s extremely important to realise the importance of measuring each portion of the campaign to understand the true

What made you switch to marketing stream from a glorious engineering background?

Let me share the trigger point that happened many years back. The setting was - I was in the second year of Engineering. The US MNC Caterpillar came to the Engineering campus and picked up only ten students to do a marketing survey cum research assignment pan India basis. I was fortunate to be among the top 10 for this plum assignment. That was my first brush with a marketing related activity. The experience was very rich, fascinating and may have etched a mark in my mind thereby helping me to choose my carrier path later. The interesting thing was my first job was with Tata’s in software division and I knew then that was not my cup of tea for sure. After a brief stint there, I enrolled into a MBA programme and formally moved into marketing stream.

What spends have you stored for the brands marketing purpose for the next fiscal year? Would you share with us your strategies in pipeline for the next fiscal year?

Major thrust will be on enriching the overall Customer Experience – vide B2B Loyalty Programs, Customer Advisory Board, Customer Satisfaction Survey and Brand Advocacy.

January 2017 / egov.eletsonline.com / egov

49

industry Speaks | AS Rajgopal

“NxtGen Powering Digital Enterprises” NxtGen Datacenter & Cloud Technologies Pvt Ltd is an emerging leader in data centre and cloud-based services that help powering busiensses to grow by cutting through complexity and saving on cost.

The Bengaluru-based company, which has set up 10 data centers in India since its inception in 2012, is serving today over 2,000 customers, including 226 in public sector. A S Rajgopal, MD and CEO of NxtGen, shares the company’s business vision, its ongoing strategy and future approach for the Public Sector market, in an interview with T Radhakrishna of Elets News Network (ENN).

H

ow does NxtGen power a business through its solutions? Kindly explain strategic direction of your business.

At NxtGen, we understand both the business of technology and the technology of business. We have explored the newest products, the latest technologies and the most insightful studies to bring customers the best machines for their IT infrastructure needs across brands. But what actually matters is how we work for customers. Making a clear and purposeful departure from the data centre service industry it, our business is driven by efficiency – in how we operate and how we help

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customers operate.

NxtGen’s vision is to be a market leader in data centre industry through clear differentiators in our operating style and company ethos, along with providing our customers as per real time solutions need. We believe that truly efficient technology is that which saves time, energy and cost. We want our customers to pay for what they use and configure the best solution to fit their need.

Today, NxtGen has multiple data centre facilities (10) – two each in Mumbai, Delhi NCR, Bengaluru and one each in Ahmedabad, Ludhiana, and Jaipur and one in Singapore.

We serve around 2,000 customers in India, including 226 in public sector. We are a growing company and NxtGen has as many as 265 employees. We have expanded our capabilities through a strategic partnership with Nutanix ­a next generation enterprise cloud platform company.

We are happy to know that NxtGen has outperformed Amazon Web Services and Rackspace in the priceperformance metric for cloud servers, according to an independent benchmarking report by Cloud Sp e c t ator, a leading US-based industry

consultant in performance and pricing analysis for the IaaS marketplace. According to the latest Cloud Spectator report, NxtGen Enterprise Cloud Services has displayed strong price-performance metric, providing the most value across all five use cases examined in the study.

What are the benefits customers expect from your solutions? How are your solutions are different?

We offer solutions such as Infinite Datacenter; On Premise Data Centre; Enterprise Cloud Services; and High Density Data Centre.

Infinite Datacenter: NxtGen works with customers in their journey into the hyperconverged hybrid computer infrastructure, building a digital enterprise without owning IT infrastructure. Our approach considers customer’s existing investments in IT infrastructure, specific requirements such as compliance and enabling elasticity (grow and shrink) in IT infrastructure in sync with dynamic business requirements.

NxtGen provides infrastructure-as-aservice from its own data centers and/or on customer premises, allowing customers to plug their existing infrastructure. The infrastructure is managed centrally from Bengaluru and Mumbai facilities. Customers leverage NxtGen’s model to create additional capacities for new or existing applications, create Disaster Recovery and in the longrun leverage the model to focus only on applications and depend on NxtGen to deliver expected performance and availability at the infrastructure layer.

On Premise Data Centre Model: NxtGen offers advanced cloud solutions at customers’ doorstep. Armed with the latest infrastructure technology, NxtGen allows customers to take on the dynamic business environment by reducing running costs and enabling growth.

Enterprise Cloud Services: With the global business scenario becoming

industry Speaks | AS Rajgopal

increasingly volatile, enterprises are inclined towards heavy capital expenditure on IT infrastructure. If the IT projects do not take off as expected, enterprises will be left with expensive IT infrastructure without making complete use of them. On the other hand if they need to commission infrastructure in short notice, they will not have enough time to evaluate all the alternatives and may end up spending more than required. Hence enterprises are looking at ways to scale their IT infrastructure up or down in short notice based on the business needs. Apart from the hardware infrastructure, enterprises often end up spending huge sums on procuring expensive software with perpetual licenses.

They will end up being locked-in and incur expenses to upgrade to newer and better software when they are available. Thus, enterprises also are in need of latest software available on a pay-per-use model. NxtGen offers Enterprise Cloud Services (ECS) to address these exact needs of enterprises.

NxtGen ECS enable seamless growth for companies by avoiding IT infrastructure lock-in. NxtGen ECS lets enterprises get their applications up and running without having to lose time in procuring hardware and investing in CAPEX. High Density Data Centre (HDCC): Our model is designed to exceed Tier 3 specifications, hosting 2,000 highdensity racks in four independent data centers. Situated on a 10 acre Data centre campus, ideally located for critical systems operations, purpose-built ground-up to deliver high efficiencies. NxtGen’s HDDC project was executed with “Server-Out” design, incorporating most modern technologies to deliver increased availability, energy efficiency and environmental responsibilities.The HDDC is designed to accommodate 15KW per rack and delivers five times more capacity per rack as compared to traditional data centers.

Managed Services: NxtGen’s managed services solutions are designed to allow enterprises to ensure performance and sustainability of business operations.

The solutions are responsible for the alignment of service management practices and strategies towards value delivery to clients. Our managed services include: management of Platform/OS, Database,

Network, Storage, Security, DRaaS, etc.

How significant is your strategic partnership with Nutanix?

The partnership between NxtGen and Nutanix aims to enhance cost­efficiency, scalability and control for customers.

Apart from others, the partnership aims to develop market and sell hosted private cloud services and an enterprise­class cloud­based disaster recovery model from NxtGen’s nine data centers located across India. These services can be leveraged by enterprises on an on­demand, elastic and

subscription rather than investing in such equipments. In February 2016, we launched VCEverywhere, a video conferencing service using cloud technology. It enables enterprises and their employees connect through any device from anywhere. NxtGen has tied up with Avaya to use the latter’s Scopia video collaboration platform. Users can connect on a virtual meeting room using their smartphones, tablet or laptop computers and any other internet connected device, irrespective of the internet bandwidth speeds they have. NxtGen will provide the virtual video conferencing facility for a monthly

NxtGen Datacenter & Cloud Technologies is planning to set up four new data centers, including one each in Tamil Nadu and Andhra Pradesh.

-as-­ you-­ grow model. It enables cost pay­ efficiency by up to 60% reduction from licensing, enhanced scalability, fastest time to value. It allows enterprise IT innovation without compromising on the security and control of on­premises IT infrastructure.

The Nutanix Enterprise Cloud Platform will enable NxtGen to build and support more scalability by combining hyperconverged and web­scale technologies with enterprise­ class capabilities. Nutanix will help provide high performance that NxtGen customers’ need, at as much as a 50% reduction in IT footprint. NxtGen leverages DR capabilities of the Nutanix platform to offer disaster recovery as a service for enterprises. The platform is agile, allowing deployments in as little as a few hours compared to a few months of planning and implementation earlier. This fully managed services portfolio allows enterprise IT to focus on building and managing their enterprise applications, rather than building and managing complex infrastructure.

Give us an overview on NxtGen’s cloud video conferencing?

NxtGen is targeting to sign-in at least 5,000 virtual conferencing rooms for its payas-you-use video conferencing service.

VCEverywhere, as it aims to make video conferencing more affordable to small and large companies by paying monthly

subscription fee of Rs 3,199 for 10-users to enterprises, and would charge Rs 2,499 for every additional 10-users.

The pay-as-you-use model will save costs for companies as they would not need to buy video conferencing equipments, which often run into few lakhs of rupees and it will reduce the 6-8 weeks time taken for installations, and maintaining it. This is why very few organisations use video conference since it is cumbersome. The VCEverywhere launch comes at a time when internet usage is increasing in the country, thanks to the falling prices of smartphones and declining subscription fee for high-speed internet services on 3G, and 4G technology.

What is your strategy for the public sector market in India?

How important is the Government business for NxtGen? We closely work with BSNL for serving the public sector market in India. BSNL provides connectivity and data centre services, which are managed by NxtGen. Today, we work with 226 public sector organisations, including Election Commission of India, Employee Provident Fund Organisation, Air India, etc.

More and more public sector organisations are going for cloud services. For NxtGen, the public sector market is very important.

Going forward, we see good opportunities for analytics in public sector market.

january 2017 / egov.eletsonline.com / egov

51

Industry Speaks | STMicroelectronics

Smart Metering Making Way to A Smart City

S

mart Grids- An Overview

The governments and power companies across the world have recognised that the traditional grid, which has not significantly changed in 100 years, must be replaced by more efficient, flexible and intelligent energy-distribution networks, called Smart Grids, write Sapna Mongia, Head -Smart Grids and Metering, South Asia, Power and Discretes, STMicroelectronics, and Alessandro Moscatelli, Marketing Manager in charge of Smart Grids, STMicroelectronics, Italy.

These are digitally monitored, self-healing energy systems that deliver electricity or gas from generation sources, including distributed renewable sources, to the points of consumption. They optimise power delivery and facilitate two-way communication across the grid, enabling end-user energy management, minimising power disruptions and transporting only the required amount of power. The result is lower cost to the utility and the customer, more reliable power, and reduced carbon emissions.

Smart Metering Smart meters find their use in residential and industrial metering sector for electricity and gas meters where there is a need to know real time information on energy usage. Consumers and utilities are able to monitor their energy consumption. It enables utilities to plug any communication module on to a smart meter, giving them flexibility to communicate wirelessly using various technologies like Low Power Radio

52 egov / egov.eletsonline.com / January 2017

Frequency (LPRF) radio modules or Global System for Mobile (GSM) or General Packet Radio Service (GPRS) or through wired medium (PLC or RS-485). The smart meter can communicate over IPV6 network giving the consumer and utility, information and complete control over power usage.

At STMicroelectronics, we offer a complete set of semiconductor products to implement energy, water, heat and gas meters, as well as concentrators or multi utility controllers. The portfolio includes power-line modems, 8- and 32-bit microcontrollers, 32-bit microprocessors, ASSPs for metrology, real-time clocks, Electrically Erasable Programmable ReadOnly Memory (EEPROMs), power supply products and security products.

Smart Meter- The Indian Scenario The India Power Sector is challenged by power loss during transmission and distribution. The Indian Electricity market is facing a serious challenge in providing continuous power supply to consumers. By implementing prepaid smart meters in the residential segment utilities can benefit by collecting the cash before consumption.

By using the feature of “Remote Disconnect� functionality, utilities c a n remove a customer who has not paid the bills.

Consumers are able to monitor their energy consumption patterns and also watch their usage costs on an in- home display unit and as a consequence they change their consumption patterns. Consumers also adapt to use energy when it is cheaper as per the different schemes offered by the utilities. Also the in-bulit tamper controls features in smart meters facilitate the utility to power theft. The consumer’s energy usage patterns are analysed to detect unexpected consumption patterns, and can indicate a potential theft. Smart metering is the key focus from the government and the state utilities are focusing on smart metering to improve grid infrastructure.

Smart Grid in India Smart Grid in India is becoming the key application in the Indian power sector. Smart meters will help to overcome the challenges in the power sector as they will enable utilities to access energy consumption data from remote without manually reading the meter.

It will help in managing the power supply distribution from remote and it will benefit the consumers to monitor and reduce their power consumption remotely as it will provide real time accurate power consumption data. This data can be accessed frequently as required and also available in the consumer premises on in-home display unit. So the communication feature of the smart meter provides the utility to manage power load

Industry Speaks | STMicroelectronics

enabled us to develop four products for smart grid programmes since we launched STCOMET product at EUW last year. We have also obtained new standard certification extending the bandwidth to 500 kHz for Prime and G3, generating strong interest.

STCOMET is being implemented in France in a programme called SOGRID with ERDF / SAGEMCOM and NEXANS in the city of Toulouse. Successful experiments have been made passing communication signals over the medium voltage of the GRID. This project attracted a lot of interest in Vienna, and many customers are interested in the capabilities offered by our solution. The G3 Alliance, the Prime Alliance and the Meters and more alliance were all displaying our STCOMET boards European Utility Week covers all major value streams from transmission to the end-user. ST and our partner A.P. Systems showed solutions in smart metering and smart lighting. ST’s technology allows A.P. Systems to keep the cutting-edge technology role that is well recognised by the market and ensures reduced time-to-market, highest quality and increased reliability in the available solutions.

and reduce losses. Depending on the load requirement and by constant monitoring of the load of a particular area, the utilities can implement the different tariff plan for that area to manage peak hour’s demands. Also Smart meters will help to check the theft, power pilferage and monitor the quality of power supplied to the consumers

Smart Metering Implementation in Europe ST participated to Expo Milano 2015 with its partner ENEL to demonstrate innovative digital technologies. A “smart city” model was developed by means of innovative communication technologies, services and energy efficiency to show how these contribute to a better environment and quality of life. The expo site is a “digital smart city”, whose citizens are the visitors. They can combine real and virtual experiences by participating actively in the exhibition and receiving detailed information on topics of interest, via their smart phones.

ST also participated in European Utility Week (EUW) in Vienna in November 2015 where we demonstrated how to deliver smart solutions for power and energy management for smart cities. At our booth we demonstrated future-proof smart-grid solutions with our STCOMET Power Line Communication Platform, which integrates three cores (power-line communication, microprocessor and metering function) plus a security engine that function together and can be programmed to satisfy local market requirements. This modular approach has Local O&M Device Multi-utility Meter

Local O&M Device Electricity Meter/ Communication Hum

End Customer Devices

Communication Standards in Smart Metering Programmable Logic Controller (PLC) is by far the most commonly adopted communication technology for smart metering, with more than 50 million installed points just in OPEN meter » AMI system architecture

Local O&M Device

Central System

Legacy System (Supplier/Grid Company)

Concentrator External Devices

Communication standard development process Steps from concept to mass roll-out Concept

Protocol Comm.

Stake Definition

Suppliers Certification, Interoperability

Pilot & Technology Consolidation

Massive Roll Out

Europe, thanks to communication proven reliability and lower CAPEX and OPEX figures compared to other technologies.

Among multiple available PLC technologies, European Commission has selected “Meters and More”, “PRIME” and “PLC-G3” as the most suitable standards for smart metering roll-outs. Europe is one of the countries with the largest Power Line Communication based smart metering programs running on field and one of the most advanced in terms of regulations and standards framework guidelines. This experience is a valuable asset for all countries outside Europe who are approaching smart metering implementations and are looking for a cost-effective, reliable, interoperable and future-proof massive deployment. STMicroelectronics is a leader in smart grid solutions around the world and we have been working in this field from past 20 years and the division has a global presence especially predominantly in Europe. ST can offer both subsystems for this applications and complete solutions for power line communication and sensing part for meters that measuring chip.

For example we have metering devices, upgrade measurements about voltage and consumptions measurements.

Our new platform STComet that is complete meter system on chip. STCOMET is a device that integrates a power line communication (PLC) modem, a highperformance application core and metrology functions. STCOMET SoC has become one of the first two integrated circuits to complete the new G3-PLC™ certification programme.

STCOMET is among the first chipsets to pass interoperability testing, allowing new equipment to benefit from the latest advances while also ensuring compatibility with existing infrastructure. G3-PLC is a smart-grid communication protocol with features that help ensure efficient use of frequency spectrum and high immunity to noisy channel conditions. STCOMET is among the first two ICs to pass the G3-PLC certification program, enabling smart-meter producers to create high-performing and interoperable products.

January 2017 / egov.eletsonline.com / egov

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Industry Speaks | Pradeep Lankapalli

Thomson Reuters: Helping Digital India with Knowledge Rich Solutions The real strength of Thomson Reuters India is the combination of three capabilities fused together – intelligence, technology, and the deep human expertise across financial and risk, tax and legal businesses, says Pradeep Lankapalli, Managing Director of Thomson Reuters India, in conversation with Elets News Network (ENN).

Excerpts:

H

ow is Thomson Reuters helping the Government of India in its Digital India and Smart City programmes?

Thomson Reuters is engaging with government on important initiatives like Digital India, Ease of Doing Business, Skill India, Start up India, and smart cities to provide knowledge-rich and proven technology solutions. We deliver critical news, information and research to help the government gain valuable insight, improve operations and public services to better serve their citizens and stakeholders.

With our unique understanding of government’s diverse challenges and priorities, we are well-placed to collaborate and engage with the Government at Centre and state level. It helps us to deliver solutions that combine an unrivalled breadth of domain intelligence, technology and human expertise to advance their mission.

Our screening and due diligence solution, ‘world-check’ helps serve the

56 egov / egov.eletsonline.com / January 2017

Industry Speaks | Pradeep Lankapalli

Know Your Customer, (KYC) and thirdparty risk screening need of the regulators, law enforcement and intelligence agencies, investigation and other government departments apart from serving banks and financial institutions and corporations.

Our legal resource tools and solutions help government attorneys, courts, libraries and investigators do their job more effectively and efficiently while managing legal workflows.

We are engaging with governments to modernise the way they manage, record, and map land rights. Along with this how they maximise their revenues through scientific valuation in line with global trends, norms, tax and resources by deploying our Aumentum software.

We are also engaging with educational institutions and universities for advancing finance training by setting up finance labs.

What unique solutions is your organisation offering in this context?

The real strength of our business is the combination of three capabilities fused together – intelligence, technology and deep human expertise across financial risk, tax and legal business. It is the unique combination of technology enhanced by deep experience that enables government to optimise revenue generation, support sustainable growth and improve services to the public. We have been a valued partner

Thomson Reuters Foundations tie our assets together to bring about social change and progress – everything from connecting law firms with NGOs to advancing gender rights, and exposing child slavery.

We understand that to succeed, Government needs accurate, real-time information delivered by a comprehensive, seamlessly integrated software solutions.

Thomson Reuters offers unparalleled technology solutions to deliver services more efficiently and increase competitiveness.

What according to you have been the effects of demonetisation on the Indian economy and what further mechanism can be installed that can help prevent money laundering risks?

Demonetisation indeed has the potential to be a game changer in India. It has led

Demonetisation indeed has the potential to be a game changer in India. It has led to increase in liquidity, forcing banks to reduce interest rates as a starting step. to government across the globe.

Our financial and risk solutions provide transparency into markets and illuminate economic and social development patterns.

Our legal team supports rule of law and also the law enforcement and legal communities; Our tax teams work with governments by providing tax technology so that they can maximise revenues to support people and communities;

to increase in liquidity, forcing banks to reduce interest rates as a starting step.

As demonetisation is complete and the teething issues are resolved, we see its positive impact on the overall health and size of the Indian financial market.

While this will improve the overall health of the economy, the banks need to manage the quality of their assets by strengthening risk management programmes.

Effective Risk management programmes will require banks to upgrade their existing processes of credit monitoring from a periodic-based quarterly assessment to continuous assessments. This will ensure that banks are able to identify risky exposures in advance as stress always, precedes delinquency. Data, therefore forms the basic building block of such a system and this could include both structured and unstructured data as well as data in real-time. This is where Thomson Reuters can play a significant role in bringing global best practices and helping banks move up the value chain.

How the US elections have impacted the Indian economy?

Over the past decade, the US and India have dramatically strengthened their ties and I am confident that this will only grow stronger. India is likely to benefit from the impending geopolitical shifts and our trade activity is not likely to be affected much.

All-in-all, the new administration heads into office positively disposed towards the world’s largest democracy, India and it is likely to continue to pursue stronger ties with us.

What is Thomson Reuters’ plan and strategy for 2017?

We live in a time when the amount of data is overwhelming and regulation proliferates.

Markets move at breakneck speed and connectivity is expanding around the world. Where these forces intersect brings both risks and opportunities for everyone.

At Thomson Reuters, we help our customers make sense of that complexity and do their jobs better and therefore, we pride ourselves as The Answer Company.

We are engaging with the policy makers, end-users, academia, regulators, and other e-governance ecosystem including industry partners to deliver global solutions in local context through integration of data, knowledge, expertise, and experience.

Our solutions are based on extensive and exhaustive research through dedicated research teams, with the ability to integrate with local assets through managed services.

January 2017 / egov.eletsonline.com / egov

57

Smart City Summit - A Step Towards Building a Smart Nation CONFERENCE REPORT

CONFERENCE | AWARDS | EXPO

CONFERENCE | AWARDS | EXPO 25-26 November 2016

Surat Municipal Corporation in association with Elets Technomedia Pvt. Ltd. organised an event titled ‘Surat Smart City Summit’ on November 24-25, 2016. It was inaugurated by Gujarat Chief Minister Nitin Bhai Patel.

Highlights of the two-day programme, participated by various policy makers, industry leaders, and luminaries of related fields from Gujarat and different parts of the country, included discussions on various key issues during brain-storming sessions such as “Changing the urban development scenarios in smart cities”, and “Importance of technology and eGovernance and smart solutions for a smart city ecosystem”.

Deputy CM Nitin Bhai Patel being welcomed by Surat Municipal Corporation's Commissioner M.Thennarasan

Deputy CM lighting the lamp at Surat Smart City Conference

Dignitaries being felicitated at the Surat Smart City Conference

Surat Smart City Team

58 egov / egov.eletsonline.com / January 2017

CONFERENCE REPORT CONFERENCE | AWARDS | EXPO

A new wave of development has started since Prime Minister Narendra Modi came into power. Earlier, there used to be no discussion on the development schemes. Today, the world is utilising the resources, the human strength, the power and the collective mindset of Indians.

Today, migrants are coming from different parts of the country to settle in Gujarat owing to its better infrastructure and facilities. It is our responsibility to provide more and better facilities to the citizens of our state. I am proud to say when Narendra Modi was the Chief Minister of Gujarat, he had a great vision for the urbanisation of the cities so that the citizens do not become unclean and unhealthy.

He started many schemes for cities like Vajpayee Nagar Vikas Yojana. He has decided that by 2020 no Indian citizen will remain homeless. A large amount has been given for the water project. If we want to stand up in front of the world, we need to provide more infrastructure. We have to make our administration powerful."

CHIEF Guest

Shri

Nitin BHAI Patel Deputy Chief Minister, Gujarat

January 2017 / egov.eletsonline.com / egov

59

CONFERENCE REPORT CONFERENCE | AWARDS | EXPO

Smart Cities Mission in Gujarat

The Surat Municipal Corporation is committed to make this diamond hub a dynamic brand.

T he corporation intends to develop a beautiful, self-reliant and sustainable city to provide all basic amenities for a better quality of life.

Ashmitaben Shiroya Mayor, Surat Municipal Corporation

The Government of Gujarat has approved four smart cities project namely Ahmedabad, Surat, Vadodara and Rajkot.

Surat Municipal Corporation aims to provide speedy services through ICT. Surat has proposed ` 2,600 crore project, spreading across various projects like Surat Money, 24X7 water supply, Wi-Fi city, housing for the poor and smart transportation.

M Thennarasan

Commissioner, Surat Municipal Corporation

60 egov / egov.eletsonline.com / January 2017

W e are committed to enhance the startup environment in India.

A commitment was made by the Uber founder Travis Kalanick that we will be mentoring many start ups.

Uber alone has mentored as many as 90 startups this year.

We are also looking at funding many of those.

Shweta Rajpal Kohli Public Policy Head, UBER India

Bank of Baroda is India's international bank catering to various financial spectrums, asset management, capital market, security services, deep financial services inclusion.

We have 24.33 million accounts with a total value of ` 5,577 crore.

We are leading the bank through IT initiatives for next century with new products and services, new delivery channels and global best practices.

A K Chugh

Deputy Zonal Head, Bank of Baroda, Gujarat

CONFERENCE REPORT CONFERENCE | AWARDS | EXPO

Urban Local Bodies & SPVs: Driving Smart City Mission

Industry Presentation

There must be a provision for sustainable infrastructure in the cities for development.

Civic bodies should provide more parking space. We can have multiple parking lots. In commercial areas, civic bodies should provide parking.

In smart cities, there should be a centre where all business services are provided.

There must be a centre where all the data, all the services, all the information can be provided.

We create infrastructure which is technology neutral and futuristic.

We have 30,000 people across India who provides 24 X7 service to villages.

We are serving Surat for past 10 years and have covered 95 % of the city in terms of coverage.

B S Agarwal

Nishith Dave

Circle CEO Gujarat, Indus Towers

President, Southern Gujarat Chamber of Commerce and Industry

D ehradun Municipal Corporation has started solid waste management in 2011.

We have made a SPV (Special Purpose Vehicle) in 2011 for the execution of the said project.

We have established this project for 15 years.

It’s very important to establish SPV for local bodies in terms of financial resources, resource mobilisation, execution and operations of the project.

Through a smart city portfolio, Nokia delivers products, tools and services for city devices and sensors, city wide access for application and city cloud architecture, IoT and data correction analytics.

Each large city of Gujarat should probably think of this model way. So that they can engage universities, academia, the local corporations and the private corporations.

Ramesh Singh Chauhan

Ravi Gulati

Nodal Officer-Smart Cities Dehradun Municipal Corporation

62 egov / egov.eletsonline.com / January 2017

Head Digital India & Smart Cities, Nokia

CONFERENCE REPORT CONFERENCE | AWARDS | EXPO

Y ou need to enable and train your administration staff for Smart City. ater, surveillance system, W energy management system, transportation system should come on a single platform where data aggregation can happen.

W e have developed a Bharat Banking App for places where technology is not available.

Through this app we ensure that the citizens are connected through Bharat Banking app.

Our twitter banking is very popular amongst the crowd.

W e have Hashtag banking.

K Pay is a facility which enables us to send money bank to bank.

Vikas Hooda

Business Development and Solutions Lead, Future Cities and IOT, Hewlett Packard Enterprise

V Swaminathan Senior Executive Vice President Kotak Mahindra Bank Limited

Panel Discussion

L ife will be easy only if you have data in an open format.

A ll the smart city planners should keep in mind that the data is being used and will be used for sustainability.

Alka Misra Senior Technical Director, Open Government Data Platform, National Portal of India

A s a technology company we come as an interface to make it happen for the implementation of the projects.

The purpose of public sector unit is to make things happen i.e. build architecture, provide services to all the government mandate.

We are available. If you have a niche technology which nobody has it becomes easier for us to make you our partner and to that technology to any government department.

George Kuruvilla

Chairman & Managing Director, Broadcast Engineering Consultants India Ltd (BECIL)

January 2017 / egov.eletsonline.com / egov

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CONFERENCE REPORT CONFERENCE | AWARDS | EXPO

Ensuring Safe Secure and Resilient Cities and Infrastructure with the Help of Modern Day Technologies

e can transfer any data through W fibre technology.

Before making any city safe and smart, we should convert the city through fibre highway so that we can make a strong network backbone for our IT solutions.

I strongly believe that our nation should adapt to this fibre technology so that we can apply smart city solutions easily.

Data fabric is NetApp’s architecture for hybrid cloud.

While we are leveraging the benefits of the cloud we are still able to use the data safely and manage it.

Cloud will have a certain role to play on smart cities

Rajendra N Sheth

Manoj Agarwal

Chairman & Managing Director, RK Infratel

Business Manager, NetApp

Industry Presentation

A city needs to be instrumented, interconnected and intelligent.

All of us are working to get solutions to make the city instrumented.

IBM Intelligent Operations system has been implemented to five key smart city solutions of Gujarat.

It's a smart platform to bring all the utilities from the city together and plan for any eventualities.

Our goal is to reach 10,000 cities across the world.

Shock and stresses can bring opportunities for cities to evolve, and in some circumstances, transform.

A data centre is good but what about the flooding? We have to think about it together. We have to be smart and resilient together.

Srivats P Kamisetty

Saurabh Gaidhani

Director-Partner-Smart Cities, IBM

64 egov / egov.eletsonline.com / January 2017

Program Manager, Asia-Pacific, Singapore, 100 RC

12th

CONFERENCE REPORT CONFERENCE | AWARDS | EXPO

e need to protect our structures W coming down altogether and holding structural integrity and having a good performance for the rest of their life.

To prevent the structure falling down, we should go with the option of fibres.

Steel bar or steel mesh will not help you if you have a seismic activity.

For multi stories we can have partial replacements because it makes the structure lighter. The total dead weight of your structure will actually reduce.

Deepali Mahto Business Development Manager India, Low and Bonar

Building Smart Cities: Changing the Urban Development Scenario

A financial system should be sustainable for smart cities.

There is a need for reformation in a citizen’s mind and then only the smart people will be able to use the smart technology.

The new way of financial instruments are needed to finance long term projects.

W e will build ecosystem platform for smart cities.

SV Hardikar Regional Head, Bank of Baroda

W e have set up an investment facilitation cell at Udyog Bhavan, Gandhinagar. e have set up a helpline which W works during the office hours where anybody can call. e have technical and W administrative staff to assist people.

W e organised a seminar on ease of doing business in Vibrant Gujarat event.

RN Raval

Joint Commissioner Industries (MSME)

W e need to be extremely careful about how we plan and design our smart cities.

S mart cities give an adequate opportunity not only to Urban Development Ministry but also to the Ministry of HRD including UGC to see how smart cities can better help in addressing the needs of their end user.

Jyotiraj Patra Senior Evidence Advisor South Asia, ESPA, British High Commission

66 egov / egov.eletsonline.com / January 2017

A adhaar will serve an important role in e-commerce industry and in smart city ecosystem.

L ucknow is issuing Aadharenabled marriage certificates.

D igital life certificates are already in place since the last two years.

A adhaar has enabled pensioners to get pension digitally.

A adhaar enabled e-sign enables people to use it in income tax return.

Prashant Singh Assist Director General, UIDAI Mumbai

CONFERENCE REPORT CONFERENCE | AWARDS | EXPO

Importance of Technology and eGovernance & Smart Solutions for the Smart City Ecosystem

Special Presentation on Smart Solutions for Smart Cities

B hopal requires a centralised Command Centre.

Call centre for fire, water and BMC services can come under the command centre.

Parking is very important for smart cities.

Hydraulic parking can be shifted to another area if required Utility duct is going to be important in the coming years.

I BM is giving consultancy to different corporations where they are helped in the design of their processes through IT. IBM uses these opportunities to transform these processes and systems.

Tejaswi S Naik

Deepti Dutt

Collector, Barwani, Madhya Pradesh

Leader Govt. & Smart Cities, IBM

Industry Presentation

e are moving towards cloud.

W We should think about deploying best security practices.

UPI is a great initiative taken by NPCI in which they have joined payment systems like RTGS, IMPS, NEFT, ACH. It is still in its pilot phase with 19 banks implementing it. Going forward, all the wallets will be using only UPI otherwise they might perish.

Ruchin Kumar

Business Head – Govt. & Defence, Gemalto

A reliable data has to be made available to everybody.

Education, transport, health services can be easily provided if you have a proper database.

A smart grid needs to be integrated when planning for a smart city.

A lot of attention needs to be paid to the electrical system. E Charging system needs to be integrated.

Pradip Dahake Managing Director, Gujarat State Electricity Corporation Limited (GSECL)

January 2017 / egov.eletsonline.com / egov

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CONFERENCE REPORT CONFERENCE | AWARDS | EXPO

T he cities seek a better traffic management.

Companies will be forced due to smart city programme to innovate, to think better, to collaborate with each other, to be able to solve the pertinent need of the cities.

Technology in the smart cities are just the enablers.

People, public and private partnership require all these different entities to work together and collaborate to see that the smart cities mission is a success.

Democratisation of governance needs to happen and it is essential that it happens at the local level.

Open access to governance cannot happen if you have end to end closes systems.

It is only possible when everything is democratised by bringing transparency and accountability.

Srinivas Kodali

Nirav Shah

Internet Researcher, Datameet

Director, Government & Public Sector, PwC

Smart Transportation: Best Practices across India & International Experience

National Urban Transport Policy recommends for unified metropolitan transport authority in all million plus cities supported by SPV manned by professionals.

Well regulated and integrated public transport systems are needed for smart cities.

Various types of city transport like city bus, taxi services and metro rail etc should operate in proper coordination.

Focus on bus transport system.

Ganga Phal

Additional Transport Commissioner, Government of Uttar Pradesh

Panel Discussion

Surat will require 3500 buses and 200 km of rapid transport by 2026.

B y using cycle instead of a car for 1 km, your energy saving will be doubled.

By using initiatives like G Bike we can save the environment.

We have requested the concerned authorities to allow us to make the cycle track.

W e have to have the complete length of bicycle tracks just like the ones for cars because that will inspire citizens to purchase bicycles.

Shreya Gadipalli

AM Sharma

Transportation is not a technical problem. It is a matter of public policy.

Surat will require 750 km of complete streets which will have great walking, great cycling and good space for public transportation by 2026.

Regional Director Institute of Transportation and Development Policy

68 egov / egov.eletsonline.com / January 2017

CEO, Gandhinagar Urban Development Authority

Upcoming Smart City Summits

CONFERENCE | AWARDS | EXPO

smartcity.eletsonline.com

CONFERENCE | AWARDS | EXPO

Nagpur | 7-8 April 2017

Ahmedabad | April 2017

Raipur | May 2017

Sikkim | May 2017

Pimpri-Chinchwad | 9 June 2017

New Delhi | July 2017

Let us know your preferred city for more information

Contact Details - Fahim Haq; +91-8860651632; smartcity@egovonline.net HEAD OFFICE Elets Technomedia (P) Ltd.

Stellar It Park, Office No. : 7A/7B, 5th Floor, Annexe Building C-25, Sector 62, Noida, Uttar Pradesh - 201309, India Ph: +91-120-4812600

smartcity.eletsonline.com

MIDDLE EAST OFFICE Elets Technomedia Pvt Ltd (FZE) SAIF Desk Q1 - 05 - 130/A P. O. Box: 124939, Sharjah, U.A.E

CONFERENCE REPORT CONFERENCE | AWARDS | EXPO

Special presentation on Smart Components for Smart Cities by Surat Municipal Corporation

Water Quality and Smart Water Meter

Surat Municipality is the first urban local body to launch mobile app for citizen centric information and service delivery.

The Municipality launched mobile app in August 2013.It has also launched facility of payments and few other features in February 2014.

Over 3 Lakh requests were received during the flood like situation in the month of September 2014.

For three days 20 % of the total complaints were received through mobile app.

A s per the Ministry of Urban Development, every urban city required to have surface water as the source of water.

We have made provisions to install water supply meters so that all consumers have a tap on water supply and its usage.

Since the city is flood prone we have designed life line water demand system.

Nilesh Patel

Devang Patel

Exe. Assistant, Surat Municipal Corporation

Exe. Assistant, Surat Municipal CorporationIT initiatives by SMC

Industry Presentation

I t is important to look into energy conservation services as it is required for the creation of a dedicated “Energy Efficiency Cell�

10 % of the total energy consumption of the smart city must come from the renewable energy sources.

Sector wise energy consumption shows that 8.14 % of energy is consumed for Municipal operations.

M.N. Chaudhari

Exe. Enginner(Street Light), Surat Municipal Corporation- Renewable Energy

70 egov / egov.eletsonline.com / January 2017

Surat city area has expanded from 33.85 sq km in 1971 to 326 sq kms in 2006.

The city has experienced 10 fold rise in the population.

The municipality has initiated close and continuous monitoring of raw sewage/process parameters.

There has been installation of express power feeder for uninterrupted power supply.

Bhairav Desai Assistant Engineer (Drainage), Surat Municipal Corporation- Recycle and Reuse of water

CONFERENCE REPORT CONFERENCE | AWARDS | EXPO

Surat Municipal Corporation has a better urban health service model as compare to many other cities and states of India.

Urban Health and Climate Resilience Center (UHCRC) is promoting attention to the health implications of policies and actions that occur outside the health sector such as in transportation community and economic development, housing, industrialisation, education, public safety and climate.

Smart City can be defined as interaction between human and social capital and ICT infrastructures to achieve sustainable development and improved quality of life for citizens.

Sustainable development is an important aspect for all the smart cities. It means creating an environment where every child and every citizen is safe and their physical and mental well being is taken care of.

Dr Vikas Desai,

Dr Veena Bandopadhyay

Technical Director, Urban Health and Climate Resilience Center

Director, Unicef, Gujarat

Industry Presentation

Major climate risks that cause health-related complications are heat waves, rain (flood), sea-level rise and industrial pollution (manmade).

By 2017-end, an early warning system will be developed to help people.

K nowledge about diseases generated due to heat waves will be imparted at community-level.

Knowledge Management and Innovations for Change (KMIC) , a collaboration between Unicef and IIM Ahmedabad, aims to work with government and development partners to explore complex questions around development.

Infrastructure perspective of smart healthcare is the use of available information and technology in a way that it is integrated with the community services.

Dr Suresh Rathi

Dr Rajesh Chandwani

Director, MAMTA Institute, New Delhi

Healthcare infrastructure, education and training are the major factors for smart healthcare.

Latest use of technology in healthcare services is also very important for better and smart healthcare.

Population health analysis, smart hospital design, smart emergency and ambulance care are the initial steps for planning of smart healthcare.

Surgeon R Admiral V K Singh (Retd) MD InnovatioCuris & Adjunct Professor World Health Innovation

Unicef Knowledge Centre, IIM Ahmedabad

I n Surat, even if certain segments of the people working in diamond and textile industry get affected, the impact will trickle down the city’s GDP. As part of Asian Cities Climate Change Resilience Network and in collaboration with Surat Municipal Corporation, Urban Services Monitoring System is developed to Monitor OPD and IPD data of every hospital (Government, Public & Private) on daily basis.

Mahesh Rajaskaer Taru

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CONFERENCE REPORT CONFERENCE | AWARDS | EXPO

Hospital Services Consultancy Corporation (HSCC) is a Mini Ratna-I and ISO: 9001:2008 Public Sector Unit.

Under the Ministry of Health and Family Welfare it renders consultancy for world-class hospitals from concept to commissioning.

AK Neema

Deputy General Manager, HSCC (India) Ltd

Smart Healthcare in Smart Cities

Industry Presentation

Most of the diseases that came up in last five years are because of the urban lifestyle.

Diabetes and Obesity is are of the rapidly growing problems among Indian population. The reason behind it is lack of physical activity.

Youth of the country is suffering from heart diseases that also are caused by irregular and lazy lifestyle.

Tejaswi S Naik Collector, Barwani, Madhya Pradesh

72 egov / egov.eletsonline.com / January 2017

For awareness about the health, there must be doorto-door surveillance and knowledge delivery in all the cities of the country especially among the people belonging to underprivileged section.

We have to make people believe that government hospitals also provide same level of healthcare services as of the private hospitals.

Anilbhai Hasmukhbhai Biscuitwala Municipal Councilor, Chairman, Health Committee, Surat Municipal Corporation

Ahmedabad 6th March

Gujarat Co-operatives Summit 2017, the conference has been designed to discuss challenges of cooperative banks and will provide an interactive experience producing valuable, actionable outcomes. Participants will become part of an actively engaged community sounding board that generates productive ideas, activities, and alliances during and between conferences.

Gujarat Co-operatives Summit 2017 Cooperative Banks have traditionally been an integral part of the Indian economic system. These banks help in channelizing the idle savings of the society to fruitful economic ventures. Apart from channelizing the idle saving, these Cooperative Banks help in development of small and medium scale enterprise in urban areas by providing substantial credit facilities to this segment.

Despite the fact that the business and asset base of cooperative banks have grown over the years, these institutions have been facing numerous challenges in maintaining their development and sustainability.

First of all the market competition and the need to retain good clientele are affecting cooperative banks.

Secondly their size and relative lack of financial depth constraints adoption of high end technology which is the key ingredient of the new era banking sector.

e Th

Partcipating Organisations:

Sum

m

om it C

pri

ses

of

• Reserve Bank of India (RBI) • Co-operation Department, Government of Gujarat • National Federation of Urban Co-operative Banks & Credit Societies Ltd. (NAFCUB) • Chairmen, Directors & CIOs from Co-operative banks from Gujarat • National Bank for Agriculture and Rural Development (NABARD) • Industry dealing in banking sector • Chairman, Director & CIO’s from different cooperative banks • IT companies dealing in banking sector • Thought Leaders

Glimpses of GCS 2015 Past Participants at GCS 2015

154

CO-OPERATIVE BANKS

20

GOVERNMENT OFFICIALS

32

CORPORATES

Partners at GCS 2015

For Queries Contact: Gaurav Srivastava | cooperativessummit@egovonline.net | +91-8527697685 HEAD OFFICE Elets Technomedia (P) Ltd.

Stellar It Park, Office No. : 7A/7B, 5th Floor, Annexe Building, C-25, Sector 62, Noida, Uttar Pradesh - 201309, India, Ph: +91-120-4812600

MIDDLE EAST OFFICE Elets Technomedia Pvt Ltd (FZE)

SAIF Desk Q1 - 05 - 130/A, P. O. Box: 124939, Sharjah, U.A.E

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Smart Healthcare should be patient and citizen centered. It has curative aspect as well as preventive aspect.

It is believed that through the smart healthcare, process will be streamlined and a patient will get professional healthcare support immediately.

Dr Kalpana A Desai

Dean, Surat Municipal Institute of Medical Education & Research, Ahmedabad

Smart Transportation: Best Practices across India & International Experience

Huge investment is required for developing rapid transport modes like Metro Rail/Mono Rail, BRTS and non motorised transport modes Commuters will shift to public transport with improvement in last mile connectivity, accessibility, comfort and convenience, journey time and cost.

Bus operations managements should be continued

RR Deshpande

Deputy General Manager, BEST Undertaking, Maharashtra

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Japan is investing in the bullet trains between Ahmedabad and Mumbai We would like to have a seamless structure between these two states with the help of Smart card payment system Data collected at the ground should be utilised for better transportation in future

Shumpei Fujii

Head Transportation Business, NEC India Pvt Ltd

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Panel Discussion

Instead of solving the problem of congestion, we should give alternative in the form of public transport 99% of the Surat will have easy transport in the form of BRT, public transport as well as the metro network Only one fare will be introduced whether you are travelling through metro or bus or any other mode of transport

Shivanand Swamy Faculty of Planning, CEPT

Surat was probably one of the first cities to dedicate a proper urban transporat fund Change happen but in our country it cannot happen overnight There should be a sustainable build up of data to plan for the city for the next 10 years

Dr M Ramachandran

Former Secretary (Urban Development) Government of India

Glimpses of Education and Skill Summit

M Nagarajan, CEO, Surat Smart City

Jaydeb Kar, Principal, Vidya Bhavan Public School, Indore

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CONFERENCE REPORT CONFERENCE | AWARDS | EXPO

Participants at Surat Smart City Education session

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Organiser

Host Partner

Marriott Hotel & Convention Centre, Hyderabad, 10th February 2017

sHri

K. CHaNDrasHEKar rao Hon’ble Chief Minister, Telangana

Chief Guest

spECial guEsT sHri BoNTHu ram moHaN Mayor Greater Hyderabad Municipal Corporation

sHri K T rama rao

Hon’ble Minister IT, Municipal Administration and Urban Development, Telangana

programmE CHair

Dr B JanarDhan reDDy Commissioner Greater Hyderabad Municipal Corporation

The conference will be a unique forum for idea exchange, knowledge sharing, networking, exploring opportunities for collaboration, while setting the policy agenda to meet future challenges in Urban Development.

Invited Speakers @ Urban Development Summit, Hyderabad Shri S P Singh Chief Secretary Government of Telangana Smt Ranjeev R Acharya Special Chief Secretary Higher Education Government of Telangana Shri Durga Shanker Mishra Additional Secretary Ministry of Urban Development Shri Praveen Prakash Joint Secretary Swachh Bharat Mission, Ministry of Urban Development, Government of India Shri Rajeshwar Tiwari Principal Secretary Health, Medical and Family Welfare Government of Telangana Shri Sunil Sharma Principal Secretary Transport, Road and Building Department Government of Telangana

Smt Chitra Ramchandran Secretary Housing Department Government of Telangana Shri Jayesh Ranjan Secretary Department of IT, Government of Telangana Shri Navin Mittal Secretary, Municipal Administration and Urban, Development Government of Telangana Smt Christina Z Chongthu Managing Director Telangana State Tourism, Development Corporation Shri K Shashanka Commissioner Karimnagar Municipal Corporation Ms Shruti Ojha Commissioner Greater Warangal Municipal Corporation ...and many more

Participation From • Ministry of Urban Development, Government of India • Ministry of Road Transport and Highways, Government of India • Ministry of Electronics and Information Technology, Government of India • Ministry of Health and Family Welfare, Government of India • State Urban Development Departments • State Transport Departments • Smart City Corporations • State IT Departments • PSUs • National Institute of Urban Affairs (NIUA) • Delhi Metro Rail Corporation (DMRC) ...and many more

Key Themes Cost and Benefits of Urbanisation in India | Best and Next Practices of Smart Cities from Across India | Housing and Slum Upgrading | Planning and Design | Water and Sanitation | Solid and Liquid Waste Management | Energy | Effective Transportation for Smart Mobility | Sustainable Urban Transportation | Culture for Sustainable Urban Development - The Way Ahead | Smart Education | Smart Health

For Queries Contact: Fahimul Haque | urbansummit@egovonline.net | +91-8860651632 HEAD OFFICE Elets Technomedia (P) Ltd.

Stellar IT Park, Office No. : 7A/7B, 5th Floor, Annexe Building C-25, Sector 62, Noida, Uttar Pradesh - 201309, India Ph: +91-120-4812600

MIDDLE EAST OFFICE Elets Technomedia Pvt Ltd (FZE) SAIF Desk Q1 - 05 - 130/A P. O. Box: 124939, Sharjah, U.A.E

telangana.eletsonline.com | #elets_telangana

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glimpses

of

Gujarat Deputy CM Nitin Bhai Patel inaugurating the Expo flanked by other officials

Deputy CM being given demonstration by NOKIA

Deputy CM with the exhibitors

Latest tech devices being showcased to the Deputy CM Nitin Bhai Patel

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CONFERENCE REPORT CONFERENCE | AWARDS | EXPO

Deputy CM of Gujarat being greeted by the exhibitors

Deputy CM Nitin Bhai Patel visiting various stalls at the expo

Deputy CM Nitin Bhai Patel looking at various designs of exhibitors at the expo

Deputy CM Nitin Bhai Patel with the exhibitiors

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CONFERENCE REPORT CONFERENCE | AWARDS | EXPO

Surat Smart City Conference Expo

Exhibitors at Surat Smart City Conference Expo

Smartcity.in-A platform for smart cities

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Kamstrup showcasing its products

Bank of Baroda showing its banking solutions

Gemalto at Surat Smart City Conference

CONFERENCE REPORT CONFERENCE | AWARDS | EXPO

Shilpi Maitri Innovative Solutions LLP showing a range of its products

Deepali Mahto of Low & Bonar Ltd at the expo

HSCC, A Mini Ratna Enterprise at the expo

Kotak Bank at the expo

Urban Community Development exhibiting its products

SBI at the expo area of Surat Smart City Conference

January 2017 / egov.eletsonline.com / egov

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organiser

Host Partners

Surat Municipal Corporation

Surat Smart City Development Ltd.

CONFERENCE | AWARDS | EXPO 25-26 November 2016

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