eGov January 2016

eGov Magazine

INDIA’S PREMIER ICT EVENT

eGov Magazine

INDIA’S PREMIER ICT EVENT

11 Anniversary th

JANUARY 2016

issue

VOLUME 12 n ISSUE 01

INTERVIEW

28 INDIA’S PREMIER ICT EVENT

J K DADOO Additional Secretary, Department of Commerce, Ministry of Commerce and Industry, Government of India

41 30 SIDDHARTHA GUPTA Head Strategic Industries (Public Services, Public Utility & Public Sector Undertakings) - SAP

32 RAJIV KUMAR Joint Secretary, DeitY, Ministry of Communications & IT, Government of India

SPECIAL FEATURES

eINDIA 2015 AWARDS

66 CITIZEN CONNECT FRAMEWORK FOR SMART CITIES

PUNJAB LEADS THE WAY

egov / egov.eletsonline.com / January 2016

EDITORIAL

Celebrating the Advent of Tech-driven Governance

he year 2015 would somehow go down as a watershed year in the annals of Indian Governance. The range and rigour of initiatives that have seen the light of the day are simply awe inspiring. Many of them have started delivering their fruits on the ground, despite some pitfalls here and there. The most noteworthy aspect of this unprecedented unleashing of energies is the pro-active participation of states, which is scripting a new developmental story altogether on the Indian landscape. The way development has emerged as the single rallying point of the Indian Politics, the entire paradigm of Technology-driven Governance has got deeply impregnated as the deterministic way forward. Right from maintaining political-public relations to grievance redressals to collaborative planning to project delivery, technology is being deployed and adapted in diverse ways suiting to the specific needs and priorities. This eclectic diversity of India and its vastness stifles the technology solution providers at times, but at the same time presents a unique set of opportunities to a much larger gamut of players as well as offering their vivid solutions and approaches. This presents a greater need for conversation and engagement with the key decision makers and influencers, a self-ordained objective that our magazine has been carrying relentlessly over the last decade duly backed by its knowledge sharing events, along with an enriched portal (http://egov.eletsonline.com), which is fast becoming a daily must-have. It gives me immense pleasure to present this 11th Anniversary Issue of the eGov magazine. It features a special commentary on 12 key narratives, which unfurled in the year 2015 and got featured on the covers of the magazine through the year. The nuggets of knowledge, which emerged during the 11th edition of eINDIA at Mumbai, are also enclosed in this issue in the form of an event report. I would like to take this opportunity to invite you to our upcoming events. You may check the entire calendar at http://www.eletsonline.com/events. I look forward to your sustained patronage for Celebrating the Advent of Tech-driven Governance in myriad shades. Hereâ&#x20AC;&#x2122;s wishing you a gratifying year ahead!

RAVI GUPTA Ravi.Gupta@elets.in

Email at subscription@ elets.in to get previous issues

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November 2015

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ASIA’S FIRST MONTHLY MAGAZINE ON E-GOVERNANCE

JANUARY 2016 VOLUME 12 n ISSUE 01

EDITOR-IN-CHIEF: Dr Ravi Gupta EDITORIAL TEAM GOVERNANCE / BANKING & FINANCE Senior Assistant Editor: Nirmal Anshu Ranjan Assistant Editor: Kartik Sharma, Rachita Jha, Souvik Goswami, Gautam Debroy Senior Correspondent: Sudheer Goutham B, Vishwas Dass, Arpit Gupta Correspondent: Poulami Chakraborty, Manish Arora Trainee Sub-Editor: Akanki Sharma SALES & MARKETING TEAM National Sales Manager: Fahim Haq, Mobile: +91-8860651632 Sr. Manager: Gaurav Srivastava, Mobile: +91-8527697685 SUBSCRIPTION & CIRCULATION TEAM Manager Subscriptions: +91-8860635832; subscription@elets.in DESIGN TEAM Creative Head: Pramod Gupta, Anjan Dey Deputy Art Director: Om Prakash Thakur, Gopal Thakur Senior Web Designer: Shyam Kishore WEB DEVELOPMENT & IT INFRASTRUCTURE Manager, Web Development: Ishvinder Singh EVENT TEAM Manager: Gagandeep Kapani ADMINISTRATION Head Administration: Archana Jaiswal EDITORIAL & MARKETING CORRESPONDENCE eGov – Elets Technomedia Pvt Ltd: Stellar IT Park Office No: 7A/7B, 5th Floor, Annexe Building, C-25, Sector-62, Noida, Uttar Pradesh - 201301, Phone: +91-120-4812600, Fax: +91-120-4812660, Email: info@elets.in egov is published by Elets Technomedia Pvt Ltd in technical collaboration with the Centre for Science, Development and Media Studies (CSDMS). Owner, Publisher, Printer - Dr Ravi Gupta, Printed at First Impression Corporate Services Pvt Ltd, E-114, Sector-63, Noida, UP and published from 710, Vasto Mahagun Manor, F-30 Sector-50, Noida, UP Editor: Dr Ravi Gupta All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic and mechanical, including photocopy, or any information storage or retrieval system, without publisher’s permission.

Write in your reactions to news, interviews, features and articles. You can either comment on the individual webpage of the story, or drop us a mail at editorial@elets.in

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eGOV Year-End Compendium 2015 An unimaginable quantum of data has travelled over fibre in the last calendar year which has catalysed the transformation of the world in an unprecedented manner. India has been at the cusp of this digital transformation, which has been chronicled and commented upon extensively by the eGov magazine. While we prepare ourselves for the new year spread ahead, Elets Technomedia thought of commemorating the year just gone by through this compendium...

02 FEBRUARY 04 APRIL

egov / egov.eletsonline.com / January 2016

06 JUNE

09 SEPTEMBER 11 NOVEMBER eGov Magazine

07 JULY

08 AUGUST

th Anniversary

10 OCTOBER

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12 DECEMBER

INDIA’S PREMIER ICT EVENT

January 2016 / egov.eletsonline.com / egov

R S SHARMA MAN WITH A MISSION All through his chequered career—as the Chief Secretary of Jharkhand, DG-UIDAI, Secretary-DeitY and now TRAI Chairman, Ram Sewak Sharma has exhibited a never-say-die attitude and has been known as a man who delivers. Under his able guidance, TRAI—India’s telecom regulatory body— is set to touch new highs, writes Gautam Debroy of Elets News Network (ENN)

s we talk of the Digitial India programme, one name that prominently surfaces in our mind is that of India’s Information Technology Secretary, Ram Sewak Sharma, who, barely two months before his retirement, has been appointed the Chairman of the Telecom Regulatory Authority of India (TRAI) for a period of three years. Officials close to Sharma tell us that Prime Minister Narendra Modi took personal interest in appointing him to the coveted post. A 1978-batch IAS officer of the Jharkhand cadre, Sharma, was a choice for the post primarily because of his familiarity with the telecom and IT sector. He has initiated and successfully implemented some of the innovative projects to fulfil the digital dreams of the country. In fact, it was Sharma, who took the initiatives in implementing the biometric attendance system in government offices. Along with Nandan Nilekani, Sharma played a key role in implementing the Aadhaar project and designing the roadmap for government’s Digital India programme. He is the man who generated Digital Locker, a locker that could keep someone’s document safe in a digital system. His initiatives and endeavours are no doubt some of the factors that have caught attention of the Modi regime. Sharma was also the Director-General and Mission Director of the Unique Identification Authority of India, responsible for overall implementation of the ambitious

egov / egov.eletsonline.com / January 2016

project. Prior to this, Sharma was Chief Secretary to the Jharkhand Government. He has also worked in the Department of Economic Affairs and dealt with bilateral and multilateral development agencies, like the World Bank and Asian Development Bank. He was also in-charge of financing of infrastructure projects in the highways, ports, airports and telecom sectors. Taking into consideration his association with these departments, one can be assured that the ‘IT Man’ will accomplish his mission in the present organisation as well. Having said that, there are several ticklish issues in TRAI that Sharma needs to find answers to on priority basis. Be it call drops, spectrum licensing, implemen-

Along with Nandan Nilekani, Sharma played a key role in implementing the Aadhaar project and designing the roadmap for government’s Digital India programme. He is the man who generated Digital Locker, a locker that could keep someone’s document safe in a digital system

tation of BharatNet, providing telecom services in each and every corner of India as well as Net Neutrality, it is expected that this silver-haired, straight-talking bureaucrat will sort them all out. Talking about, for example, the issue of call drops, the consumers have been raising the issue over the past one year or so; they have been complaining about poor voice call quality. In order to devise a framework to protect the interests of the consumers, TRAI under the leadership of Sharma initiated a consultation process in September 2015. Based on the views of the stakeholders in the consultation process and further analysis, the Authority reached the conclusion that call drops are instances of deficiency in service delivery on the part of the mobile service providers. So, it was considered appropriate to put in place a mechanism for compensating the consumers in the event of dropped calls. TRAI issued a regulation in October 2015 mandating that every originating service provider providing Cellular Mobile Telephone Service shall, for each call drop within its network, credit the account of the calling consumer by one rupee, subject to a maximum of three rupees every day. This regulation came into effect from 1st January this year and applies to both pre- and post-paid consumers, Sharma told ENN in an exclusive interview recently.

YOUNG CM DRIVING IT REVOLUTION IN UP

Youth and technology go hand-in-hand, and the young Chief Minister Akhilesh Yadav has proved it yet again. Having studied in Sydney, Australia, the local lad of Uttar Pradesh is scripting the technology story for his home state with sprinkles of global Information Technology trends, writes Arpit Gupta of Elets News Network (ENN)

lthough starting a little late, the incumbent Akhilesh Yadav Government is leaving no stone unturned to improve the quality of governance through various eGovernance initiatives in the State. In the last three-and-a-half years’ tenure, the government has been using IT as a vehicle for economic development through a range of its initiatives. The IT Policy of Uttar Pradesh was released in 2012 with an aim to reinforce the position of the State as the preferred IT/ITeS investment destination in India. The State has several worldclass institutions imparting IT education, such as IIT Kanpur, IIM Lucknow, IIIT Allahabad, MNNIT Allahabad, IMT Ghaziabad, C-DAC Noida and IT-BHU. Taking a big leap in IT, the Samajwadi Party Government had promised to distribute free laptops and tablet computers to 10+2 and high-school passout students in its 2012 Assembly election manifesto, and it did keep its words. That was first time that some poor students had the first-hand feel of a computer. UPSWAN, one of the major projects to boost IT/Network infrastructure in the State, has been implemented, and all 885 centers have been connected with 2Mbps bandwidth up to the block level to improve delivery of services to the citizens. eVillage scheme was launched in order to provide government services over the counter to the villagers.

egov / egov.eletsonline.com / January 2016

While Noida and Greater Noida earned recognition as major IT-ITeS destinations in the country, with a number of Special Economic Zones and Software Technology Parks, Uttar Pradesh has emerged as India’s major IT exporter. The Government is now building a 100acre ‘IT City’ along Lucknow-Sultanpur highway, and the IT park project in Lucknow, to be built at an estimated cost of `285 crore, is proposed to be developed on an area of approximately 1.3 lakh square metre. There are many other examples set by the government, which elaborately narrate the journey of UP towards digitisation. It is one of the first states in the country that prepared a fully digitised state budget. The Online Pension Disbursement System (old age, widow, handicap, etc.) has benefitted more than 45 lakh pensioners of the State.

That apart, UP is one of the pioneer states in the country to have used an IT-based initiative for electronic transfer of scholarships money that would benefit more than 4.2 crore children of the OBC, SC, ST, Minority and General categories. Also, e-services are being made available to the citizens through Common Service Centres and e-Suvidha Kendras. Expectations of public from the young Chief Minister were very high in the last elections. And, he lived it well. Now, the next Assembly election is slated for early 2017 in the State, and expectations are high again. Meanwhile, the Samajwadi Party has started “Gaon Gaon Akhilesh” campaign, which is aimed at informing the people about the achievements of the Akhilesh Yadav-led SP government in the State and collecting feedback on the implementation of various schemes at the grass-root level. The focus is on projecting Akhilesh as a brand, showcasing the development and positive aspects under his tenure. Nowadays, Akhilesh himself is quite active on Facebook and Twitter reacting to various queries. Under the leadership of Akhilesh Yadav, how well “Ummed Ki Cycle” has been paddled would definitely reflect in the election results.

11th Anniversary issue

DILEMMA OF FREE FLOW OF INFO & DATA PRIVACY

The importance of balancing the epithets of privacy and information security can’t be undermined in the digital era. While people seek data privacy, the security agencies press for free flow of information for fulfilling their mandate. T Radhakrisha of Elets News Network (ENN) talks of two interesting developments of the year just gone by

ecurity response to the challenge of data security with information flow needs to be addressd in an innovative fashion. It should be able to assess its maturity in implementing security in different areas with a view to continually improve the same. A security programme needs to be dynamic and vibrant such that it enables quick response to threats, vulnerabilities and actual cyber attacks. On September 22, 2015, the Ministry of Communications and Information Technology, under the Government of India, withdrew its draft National Encryption Policy (NEP) within 24 hours after placing the draft in public domain for soliciting feedback from people, in the wake of objections raised from all quarters. The provisions of the draft policy would have given the government access to all encrypted information stored on computer servers in India, including personal emails, messages and other data. The policy also wanted users to store all encrypted communication for minimum 90 days and make it available to security agencies, if required, in text form. But facing flak from all quarters, the government had to close the proceedings by officially stating that “users would not come under the ambit of the national encryption policy, which the government is in the process of framing”. On Nov 9, 2015, India’s Defence Minister Manohar Parrikar inaugurated the Central

Data Centre, Army Cloud and Digital Locker for the Indian Army at an official function held at the Army Headquarters. The facility under the Army Cloud includes a Central Data Centre, a Near Line Data Centre, both in Delhi, and a Disaster Recovery site for replication of its critical data, along with virtualised servers and storage in an environmentally controlled complex. This is similar to the MeghRaj, the Cloud of National Informatics Centre, and will provide all IT Infrastructure, including servers for computing, storage, network and network security equipment, centrally for automation of the Indian Army. The latest technologies in the field have been incorporated in the first-ever Software Defined Data Centre (SDDC), wherein all the resources can be provisioned to different applications on the Cloud. It has already started providing Infrastructure

Facing flak from all quarters, the government had to close the proceedings by officially stating that ‘users would not come under the ambit of the national encryption policy, which the government is in the process of framing’

as a Service (IaaS) to the Army users as the first Cloud service and will soon start providing Software as a Service (SaaS). With the launching of DigiLocker, it will provide a secure and exclusive data storage space to all the units and formation headquarters of the Army over its dedicated data network. The DigiLocker of Indian Army is similar to e-Locker of the Digital India Programme and has all the advanced features, like digital signatures and watermarking. This is an important step towards implementation of cyber security, as it precludes carriage of soft copies of data on CDs/DVDs and removable media. Users can store, share and access the data from anywhere, anytime on the Network. In keeping with the national vision of Digital India, the Indian Army has launched a Programme for Digital Army with nine pillars for digitisation. For any modern army, the Network-Centric Operations are essential for meeting enhanced challenges of asymmetry, lethality, fluidity and non-linearity in the present-day battlefield. The Indian Army is addressing this key area comprehensively. Prasad’s challenge of handling the data privacy concerns of Citizens and Parrikar’s comfort in empowering his defence forces to the next level are both being presented and addressed by the same technological deck. This is certainly a classic case of technological epistemology. January 2016 / egov.eletsonline.com / egov

IT EXPANDS ITS FOOTPRINT IN J&K In a state devastated by floods consecutively for two years and often making headlines for terrorist attacks, winds of change can be clearly felt, with as many as 74 top IT companies committing to train 94,300 youths in J&K — a huge jump from 54 companies that had evinced interest the previous year. Priya Yadav of Elets News Network (ENN) takes a look

he Jammu and Kashmir Government terms it as their ‘sunrise industry’. For a state, mired in the dual whammy of terrorism and a series of natural disasters, a growing Information Technology industry is nothing short of that. Just a close look, and one can see the signs of IT footprint expanding in the State. Though the state government adopted a comprehensive IT policy over a decade ago, in 2004, yet it is only recently that a revolution of sorts is gathering pace in the strife-torn State. And, it is the youth wired on the Internet, who are taking the lead – be it in government initiatives or with their own personal inventiveness. Recently, the Anil Ambani Reliance Group held out hope in the valley announcing that a 500-seat call centre would be made functional by April this year in Srinagar that would provide over 3,000 jobs to the local youth. Buoyed, the State Government is getting busy to create a pool of human resources with rich knowledge in IT sector – for this, specialised courses are being launched to make youngsters jobcompatible, well-versed in English as well as computer-literate. In a state, which has been devastated by floods consecutively for two years and often makes headlines for terrorist attacks, winds of change are making themselves felt early, with more than 74

egov / egov.eletsonline.com / January 2016

top IT companies, including Accenture, HCL, TCS and Wipro, committing to train 94,300 youths in J&K — a huge jump from 54 companies that had evinced interest the previous year. That the youth, logging online and struggling with unemployment, are waking up to the vast potential and benefits that IT can bring to the State and transform their lives, is evident from the keen interest being evinced at every level, and private individuals are going out of their way to bring cumulative benefits to the society.

A large number of local youngsters have turned into online entrepreneurs – making every use of the Internet, be it then people like Muheet Mehraj’s online shop Kashmirbox.com, which works with artisans, farmers and small-time designers, or Kashif Ahmad Khan, who runs MyRahat.com, an online shopping portal in the Valley. Then there are others like 29-year-old techie, Waleed Qureshi, in Srinagar, who after doing jobs in top IT companies in Delhi, returned to the Valley, transforming himself from a local kid to the Managing Director of IAC Software Solutions. His firm has already imparted training to over 500 upcoming techies and he holds programmes at the state university and polytechnics to make students jobready. His students are bagging jobs in top companies like Dell or working abroad. The State Government has identified inadequate infrastructure and training facilities as a major weakness, for which efforts have to be bolstered. Even as individuals are showing the way, the State Government’s Education Department is teaming up with the National Institute of Electronics and Information Technology (NIELIT) as knowledge partner that would make the State’s schools ICT-enabled. By March 2016, nearly 220 schools across J&K would be covered under the programme that would include computer learning to make students ready for technological challenges ahead.

11th Anniversary issue

eGOVERNANCE ON A ROLL IN KARNATAKA Karnataka initiated and implemented quite a few ICT-run projects in 2015, and that makes the year memorable for the people of the State, who can experience a marked difference in the quality of service. Several other eGovernance projects initiated last year are likely to reach fruition this year, writes T Radhakrisha of Elets News Network (ENN)

he year 2015 has turned out to be a landmark year for the State of Karnataka, which saw a number of eGovernance initiatives coming up. The beginning of the year witnessed the launch of mGovernance – first-ever such initiative in India. Not just that. It was followed by a series of announcements by various departments and institutions related to implementation of Information & Communications Technology (ICT)-based projects. And, towards the year’s end, two major initiatives were ready for a big rollout — one by the eGovernance department and another by the Higher Education Department. Following are some of the major initiatives undertaken in the domain of eGovernance between January and December 2015: Karnataka MobileOne: Though it was launched towards the end of December 2014, the MobileOne app took off big time beginning in 2015. It reportedly brings 4,000+ services right to the citizens’ fingertips. People can access various services round the clock and throughout the year. They can book railway and government transport bus tickets, pay property tax and other utility bills (electricity, water, phone, etc.), file income tax returns, apply for driving licence, file applications for passport and more, making it the country’s and also the world’s largest multi-mode mobile governance platform. Paperless offices: Office of the Director of Kannada and Culture announced that

it is implementing an entirely paperless office (PLO) under the core-Mission Mode Project of the National eGovernance Plan of the Centre. Under this system, all files are digitalised and will have an electronic trail to check their status. Compared to conventional governance, automation of files in this system can play a crucial role in improving efficiency of decision making. In a similar development, the office of the Deputy Commissioner of Gadag is being converted into the State’s first e-Office. The initiative will ensure paperless, efficient and transparent governance, where there would

MobileOne app was launched in early 2015. It reportedly brings 4,000+ services right to the citizens’ fingertips. They can book railway and government transport bus tickets, pay property tax and other utility bills (electricity, water, phone, etc.), file income tax returns, apply for driving licence, file applications for passport and more, making it the country’s and also the world’s largest multi-mode mobile governance platform

be little scope for unnecessary delays and the whole office proceedings would be available for information of the public through Information Technology. Videoconferencing facility at state prisons: Finally, in an effort to reduce the cumbersome exercise of escorting undertrials to courts and preventing them from escaping, the government decided to set up videoconferencing facilities in all 62 prisons in the State. Through the facility, undertrials will not miss their hearings, too, as prisons across the State are linked to the courts. The cost of the project is an estimated `30 crore. The State Government will procure high-resolution cameras to ensure clear visibility of undertrials. Hi-tech Higher Education Department: It is ready with a roadmap for implementing ICT initiatives to facilitate ease of administration and academic reach for students in colleges, polytechnics and universities. The department’s ecosystem comprises 50 universities, 2,992 degree and post graduate colleges, 305 polytechnic colleges and 207 engineering colleges in Karnataka. eGovernance Department: The Department has appointed a new project partner for Integrated Citizen Service Centers—BangaloreOne in Bangalore City and KarnatakaOne Centres in the districts of Karnataka—for a period of five years, beginning December 2015. It has also finalised its new plans, including expansion of new BangaloreOne and KarnatakaOne Centres and setting up 5,000 Common Service Centres (CSCs) in various districts of the State. January 2016 / egov.eletsonline.com / egov

NEW IDENTITY FOR LAND OF SAND ‘N’ SURFING e-services in Goa started with just three departments in 2011 – Department of Tourism, Directorate of Panchayats and Commercial Taxes Department – and now they are there across the departments of the State Government. And, all this has been made possible with extensive digitisation of records across the board, says Priya yadav of Elets News Network (ENN)

t has long been known as the land of surfing, sunshine and parties – but country’s most popular tourist destination is fast gaining another identity: backed by a strong governmental support and innovative strategies, Goa has taken a leap into the future and emerged as a State with one of the most effective eGovernance mechanisms in place. This new identity has turned the country’s most cosmopolitan State from a most-sought-after tourism hub into a technology hub. It is fast taking the shape of a start-ups’ paradise for young entrepreneurs and a favourite investment destination for giant business houses, alike. It is not just the sun kissed beaches, with their flock of international tourists that are giving Goa all the fame now. A quiet revolution that began in the dusty corridors of power a decade ago has finally borne fruit, and Goa is now being acknowledged as one of the most e-ready states, with Info Tech Corporation of Goa Ltd recently bagging national prize for successful implementation of the “state-wide e-tendering solution with e-payment integration” under the category “e-Governance in Public Procurement”. Making initiatives successful is its Chief Minister Laxmikant Parsekar, who has, since he assumed office a year ago, tirelessly worked

egov / egov.eletsonline.com / January 2016

towards governance reforms and kept Information & Communication Technology initiatives in the forefront. Buoyed by the change in the government’s approach, big business houses, along with young entrepreneurs, have made a beeline to the State of sand and sunshine. State’s various agencies, like the municipal corporation of the city of Panaji, have already gone paperless, with most of the government services being rendered online since last year. The government has classified the eGovernance processes into several sections, including administration, RTI, legal, library, document management, time management, GPS survey, government schemes, inventory management projects, solid waste

It’s not just the sun-kissed beaches, with their flock of international tourists that are giving Goa all the fame now. A quiet revolution that began in the dusty corridors of power a decade ago has finally borne fruit, and Goa is now being acknowledged as one of the most e-ready states

management, payment gateways, technical sections – all of which have been given a timeline for final execution. What began with launching of e-services in three departments in 2011 – Department of Tourism, Directorate of Panchayats and Commercial Taxes Department – has panned out to all the departments of the State Government. And, all this has been made possible with extensive digitisation of records across the board. Goa has shown a keenness for a project to trace the owners of unclaimed vehicles lying in police stations, besides replicating Suraksha Setu project, under which 604 CCTV cameras, connected to a control room through a 200-kmlong underground optical fibre network, have been installed at 113 strategic locations, leading to a reduction in crime rate by a third. Coupled with the determination of the Chief Minister is the initiative of the country’s incumbent Defence Minister, Manohar Parrikar, who has brought international attention to the State of sand and sundowners, as Def Expo as well as the Aero Expo, traditionally held in Delhi and Bengaluru, have been brought here. The former Portugese colony’s fate is being reshaped as government is taking initiatives to ensure economic prosperity in the State, along with providing complete security to the citizens and the industry that will take the State amongst the top performers in the country.

11th Anniversary issue

UTTARAKHAND’S TRYST WITH eGOVERNANCE At “eUttarakhand Summit”, jointly organised by the Uttarakhand Government and Elets Technomedia Pvt Ltd on June 27 last year, Chief Minister Harish Rawat announced making majority of the government departments paperless, so as to enable people availing key services at the click of a mouse, and his plans are well on track, writes Vishwas Dass of Elets News Network (ENN)

ttarakhand, also known as ‘Dev Bhoomi’, has over the years evolved as a preferred IT investment destination because of strong government support and innovative strategies taken up by an efficient army of bureaucrats, under the supervision of Chief Minister Harish Rawat. Uttarakhand, which was carved out of Uttar Pradesh on November 9, 2000, has encountered numerous natural and manmade disasters, and successfully managed itself to emerge as one of the favourite investment destinations in the country. Recently, the Uttarakhand Government signed a memorandum of understanding (MoU) with the International Oil Company (IOC) UAE and Kabul, and Nuwam Limited Hongkong at Uttarakhand Sadan to give fillip to infrastructural development, including power and solar energy. According to the agreement, an investment of USD 500 million would be made by the firm in Uttarakhand on strengthening petroleum plants and commissioning LPG gas units in different cities, creating infrastructure like building roads, tunnels, elevated roads in Chamoli, Rudraprayag, Gairsain and Pithoragarh districts. The UAE Chairman of the International Oil Company Faizal Ahmad had earlier called on Chief Minister Harish Rawat at his residence and promised to strengthen infrastructural growth of the State. After their meeting, the Chief Minister

briefed media persons that the company would provide technical expertise to the Uttarakhand Government to execute key infrastructure projects in the State. “It is certainly going to give an impetus to the State’s economy,” Rawat remarked. The Uttarakhand Chief Minister has taken numerous IT initiatives, including commissioning of 150 Dev Bhoomi Jan Seva Kendra, under the Government to Citizen (G2C) programme. Issuance of online registration of birth and death certificates, increasing Internet bandwidth by 2.5 times between the State headquarters and district headquarters through State Wide Area Network (SWAN) and plan to develop State’s second airport at Pantnagar, among many key initiatives, are high on the

The Uttarakhand Government has signed a memorandum of understanding (MoU) with the International Oil Company (IOC) UAE and Kabul, and Nuwam Limited Hongkong at Uttarakhand Sadan to give fillip to infrastructural development, including power and solar energy

agenda of the State Government. Apart from that, at least 1,000 more such Jan Seva Kendras would be thrown open across the State. Rawat, during “eUttarakhand Summit”, which was jointly organised by the Uttarakhand Government and Elets Technomedia Pvt Ltd on June 27 last year, announced making majority of the government departments paperless so as to enable people availing key services at the click of a mouse. Besides this, the Chief Minister also laid emphasis on having surplus electricity, qualified manpower and providing cheap power to the industries setting up industrial units in the State. The Uttarakhand Government is also mulling to provide free Wi-Fi connectivity to all “Snan Ghats” in Haridwar before the Ardha Kumbh festival kicks off. Wi-Fi facility would also be provided at the tourist destinations like Mussoorie, Nainital and Ranikhet in order to woo domestic as well as foreign tourists. Not just that, a few state establishments, including the Mussoorie Dehradun Development Authority (MMDA), have become country’s first government agencies to have adapted digitisation in toto. MDDA has made building plan approval process completely online. This has enabled people living outside Uttarakhand to get their building plans approved without any need of turning up at the MMDA office. January 2016 / egov.eletsonline.com / egov

TRANSFORMING DREAMS INTO REALITY Ninety-eight down and an entire national landscape to go! The country is taking small steps through the Smart City Mission towards achieving the ultimate aim of achieving ‘acche din’ for its people. Souvik Goswami of Elets News Network (ENN) tries to encapsulate the journey of this ambitious Mission

How many roads must a man walk down before you call him a man? - Bob Dylan

s we analyse last one year on how the Government of India’s ambitious Smart City mission project has shaped up, the question that raises its head is: “How many steps need to be taken and implemented before we can call Smart City Mission a grand success?” Well, a lot has already been said on Smart Cities in the past one year. But what exactly is a smart city? What all criteria do the 20 cities selected in the round-one need to meet before they can become smart cities? How would they change the urban landscape of the country? It was these very questions that led Elets Technomedia to organise the first-ever Smart City Summit in Delhi in 2010 — even before the government had envisioned it in the present shape. Elets Technomedia, its publication eGov magazine and its smart city portal (smartcity.eletsonline.com) have also been instrumental in creating platforms where valuable discussions have taken place, opinions expressed and knowledge sharing happened among the key stakeholders engaged with smart cities. Not just that, Elets also organised Smart City Conclave in Bhopal and post that in Mumbai, which again saw huge participation of key stakeholders from across the country. The Government of India has envisioned building 100 Smart Cities,

egov / egov.eletsonline.com / January 2016

with 98 smart cities already selected. The Smart City building proposals have also been submitted to the Ministry of Urban Development, Government of India, by various states. This journey clearly indicates that the Smart City Mission is being implemented step by step in the last one year. Various urban local bodies now have full-fledged websites; they are coming up with regular newsletters and addressing those to the citizens, and increasing number of eGovernance initiatives are being undertaken by ULBs to offer better services, and citizen consultations taking place on how to make their cities smart and more. Despite these efforts, a lot more needs to be done. There are several challenges in building smart cities, with the first and foremost thing being making or building smart cities keeping the Indian realities in

Experts are of the opinion that the biggest advantage of the Smart City Mission in India is the enthusiasm within the incumbent government at the Centre and in various states. This has helped in creating a positive buzz on smart cities

mind. A city like Patna cannot be made a smart city as the way Amsterdam in Europe has been converted into one; the realities of Patna have to be kept in mind. Also, for financing of smart cities, non-availability of master plans of many cities, financial and technical capabilities of ULBs, capacity building exercises, providing clearances in timely manner still remain to be the major challenges for building smart cities in India and the Government has to look into these aspects to make this ambitious programme a success. However, the beginning has been made in the right earnest. And, Elets and eGov has played a pivotal role in creating platforms for knowledge sharing to have meaningful discussions and deliberations for building smart cities. Challenges will be there and it will be the task of the policy makers and the implementing authorities to overcome those challenges and contribute to the success of this ambitious Mission. Experts are of the opinion that the biggest advantage of the Smart City Mission in India is the enthusiasm within the incumbent government at the Centre and in various states. This has helped in creating a positive buzz on smart cities. So, if all stakeholders are serious and enthused enough to change the urban landscape of the country through the Smart City Mission, nothing can stop us from becoming a smarter nation and in the near future itself.

11th Anniversary eGov Magazine

issue

MADHYA PRADESH AJAB HAI GAJAB HAI One of the pillars in the decade-long journey of Chief Minister Shivraj Singh has been Information Technology. The CMO has been aggressive on the use of technology channels and digital tools to connect the State Government machinery, citizen grievances and redressal mechanisms. Rachita Jha of Elets News Network (ENN) reflects on the state of eGovernance in the ‘Heart of India’

n India, the structure and function of development is such that if one has to analyse the progress of a state, one has to look deep and explore the heart of the state that lies in its urban and metro cities, and its soul in the villages. Madhya Pradesh has been in the news for the infamous Vyapam scam that threw the entire State administration machinery in dubious light. However, there has been a lot of social good that has been achieved by Chief Minister Shivraj Singh that is reaping benefits for the State. In a year when the growth of agriculture sector was at 0.2 per cent in the country, Madhya Pradesh was ticking at 20 per cent double-digit figure and has even surpassed Gujarat in performance. These statistics are not achieved overnight and speak about the grassroots connect and commitment of the dynamic leadership for a bottom-up approach. His mission is to make agriculture profitable and make eGovernance a reality, which is playing the role of a catalyst in driving the development agenda in Madhya Pradesh. One of the pillars in the decadelong journey of Chief Minister Singh has been Information Technology. The CMO has been aggressive on the use of technology channels and digital tools to connect the State Government machinery, projects and schemes’ progress, citizen grievances and redressal mechanisms. The State is ranked second after Punjab in its

eDistrict Mission Mode Project (MMP). MP is the second largest State of India, with 7.25 crore citizen spread across rural and urban areas in 51 districts. A milestone in taking governance to the doorsteps of citizens is the online eDistrict portal that currently delivers 72 services of 16 departments through 336 Lok Seva Kendras (LSK) set up across the State. The portal has registered remarkable 3.34 crore applications till date. Similarly, a step towards transparency in governance was taken by introducing e-Auction for sand mines, a first in the country. The step was to check the illegal sand mining nexus and at the sametime increase the number of bidders and rationalise sand rates to generate revenue hike for the State by five times of the current earning from the activity.

The ambition of Madhya Pradesh in terms of its bid and preparedness for smart cities is catching the eye and attention of many a corporate and industry to have Madhya Pradesh on their investment agenda

If we look at the urban canvas of Madhya Pradesh, the ambition of the State in its bid and preparedness for smart cities is catching the eyes and attention of many a corporate and industry to have Madhya Pradesh on their investment agenda. We, at Elets, were a witness to the vision of the City of Lakes—Bhopal— to be a smart city at our flagship event “Smart City Conclave-Bhopal” in August this year that had deliberations from senior government officials, industry stalwarts and stakeholders from urban governance, sketching the nuances of a smart city landscape. Investor-friendly policies and government assistance has bagged the State the commitment of Reliance Group to invest `46,000 crore in sectors like defence, IT, electronics and energy that will bring close to 70,000 jobs to the State. The State also launched TeleRickshaw mobile app for travel information, free WiFi hotspots, GPS and passenger information system in its new fleet of buses, and many more in agriculture, education and healthcare sectors to bring citizens closer to information that can improve the quality of life. As the State Government and various departments have sowed the seeds of good governance, Elets and eGov magazine will be your aide and bring good news of eGovernance in Madhya Pradesh throughout the year 2016! January 2016 / egov.eletsonline.com / egov

‘TECH INDRA’ REWRITING FATE OF AMRAVATI

Even as Andhra Pradesh faces several challenges post-bifurcation, including a huge deficit budget, its Chief Minister N Chandrababu Naidu apparently wants to turn this adversity into an opportunity by developing Amravati as a worldclass capital from scratch on the banks of the river Krishna. Sudheer Goutham of Elets News Network (ENN) writes on how technology is paving the path for AP of tomorrow

ara Chandrababu Naidu, a widelyacclaimed leader for rigorously adapting and promoting technology for socio-economic development, looks at the new in-the-making capital of Andhra Pradesh — Amaravati as a greenfield project to develop it into a world-class capital. Even as the State faces several challenges post-bifurcation, including a huge deficit budget, its Chief Minister Naidu apparently wants to turn this adversity into an opportunity by developing a worldclass capital from scratch on the banks of the river Krishna, between Guntur and Vijayawada. The attempt is to replicate the brand new capital Amaravati as Singapore of the 21st century, a commercial island city. With an area of 225 square kilometre being dedicated to the proposed capital city, Naidu said, “Amaravati will not just be an administrative capital but an economic driver, a people’s capital, and an affordable city”. The master plan for Amaravati prepared by Singapore agencies as per Naidu’s idea of eco-friendly and smart capital, it will yet be a commercial hub for industries in the area of agri-business and logistics, IT-enabled Services (ITeS) and pharmaceuticals, and what not. After laying the foundation stone for brand new capital city in October, Prime Minister Narendra Modi said, “Amaravati is going to be the focal point of the development and progress of Andhra

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Pradesh.” CM Naidu said, “It (Amaravati) will provide an easy access to amenities, such as schools, healthcare services, shopping malls and markets, to make it a people’s capital.” Amaravati is proposed to have a lush green cover and plenty of water bodies. The plan has laid out the infrastructure for delivering reliable supplies of electricity and water while managing solid waste and sewerage. Amaravati will be an ultramodern, smart and liveable city.

Andhra Pradesh has been an early adapter of technology and is inclined to implement more technology-led initiatives in the days ahead, much faster than several other states in the country. Through various technology initiatives like e-Pragati, Aerial Fiber Grid and others, the State is working towards taking government to the doorsteps of citizens

As for electronic governance, the Chandrababu-led Government has already rolled out breakthrough IT projects that will see the capital and the entire State into a comprehensive IT-enabled State. Andhra Pradesh has been an early adapter of technology and is inclined to implement more technology-led initiatives in the days ahead, much faster than several other states in the country, which are still in the planning stage. Through various technology initiatives like e-Pragati, aerial Fiber Grid and others, Andhra Pradesh is working towards taking government to the doorsteps of citizens with a campaign-‘Maa Prabhutvam Mee inti Mungata’ meaning ‘Our Government at Your Doorstep’. The comprehensive architect enterprise project e-Pragati that was launched recently will pave way for complete digitisation of governance. This has drawn top global companies to the State started for building mammoth projects there. Hewlett Packard has partnered with the government to develop e-health centres and mobile health centres across the State to bring specialist doctors from urban area to patients in the rural areas. In this process, Cloud Technology and Internet will be used to connect patients and doctors. Another IT major, Cisco, has partnered with the Andhra Pradesh Government to establish a Centre of Excellence (CoE) over a stretch of five kilometers to nurture and boost local talent, which will also connect students in the government schools.

11th Anniversary issue

SHAPING UP THE START-UP CAPITAL The Telangana Government is in a mission mode to transform the city into a start-up capital by creating a world-class platform for startups, where a person can walk in with a ‘potential idea and walk-out with the product’, says Telangana IT and Panchayati Raj Minister KT Rama Rao. Sudheer Goutham of Elets News Network (ENN) writes from the ‘land of opportunities’

he State of Telangana is fast turning into a nerve centre for technology, with the State Government rolling out world-class projects in the land. Hyderabad is currently the fastest growing IT destination in India and has earned a global recognition for it. However, the State Government is in a mission mode to transform the city into a start-up capital by creating a worldclass platform for start-ups, where a person can walk in with a “potential idea and walk-out with the product”, as the officials would claim. One of its biggest ventures for startups is T-Hub, which the officials say, would become a catalyst in creating vibrant entrepreneur communities in India. In the words of Telangana IT and Panchayati Raj Minister KT Rama Rao: “It is like an incubator for incubators. All one needs is a great idea. We would say ‘Walk in with an idea and walk out with a product’.” The IT Minister, who is also the son of Telangana Chief Minister K Chandrashekar Rao, says that T-Hub has been designed to encourage, attract and fuel technology start-ups. The first phase of T-Hub is a ‘catalyst building’ erected over a 70,000-square feet area on the IIIT campus, Hyderabad. In a separate location, phase-II of T-Hub, with an incubation space of 300,000 sq ft, is being created over a piece of 15-

acre land in the proposed games park at Raidurgam near Hitec City, Hyderabad. With a cumulative investment of `300 crore, the second phase is expected to be operational in the next three years. The big shots in the technology industries, including Microsoft CEO Satya Nadella, Adobe Systems CEO Shantanu Narayen, Biocon’s Chairman and Managing Director Kiran Mazumdar Shaw, would also be mentors in T-Hub. They will address the young entrepreneur when they visit Hyderabad. Infosys co-founder NR Narayana Murthy will also be a mentor and one of the principal advisors of the facility. Going by the popular cliché that a state cannot be smart until its people become smart, the Telangana

Going by the popular cliché that a state can’t be smart until its people become smart, the State Government has embarked on an ambitious project ‘Digital Telangana’. This programme, the officials claim, is much more ambitious than even Digital India programme

Government has embarked on an ambitious project ‘Digital Telangana’. This programme, is much more ambitious than that of the Government of India’s Digital India programme, the officials claim, exhibiting the results of initial rollouts, targets and outlines of the plan. Digital Telangana is set to improve digital literacy in rural areas while providing infrastructure by laying Optic Fibre Cable up to each household using water grid trenches, which would touch a whooping 8.5 million households. This connectivity provides 4G services in the entire State and WiFi in major cities and towns, while the e-Panchayat component of the plan will function as a One-Stop Shop in every Panchayat.” Digital Telangana stands majorly on two pillars – supply and demand. On the supply side, the goal is “Internet for All” and on the demand side, it is among others, to ensure that each household has at least one member who could be termed “digitally-literate”. “Taking advantage of our Government’s Drinking Water Mission programme, we will provide Internet to 8.5 million households,” officials say in the State. As part of the digital plans, the School Computer Literacy Programme to teach every child from Class VI onwards the basics of computers and expansion of “Mee Seva” services are being worked upon by the State Government. January 2016 / egov.eletsonline.com / egov

OF THE PEOPLE, FOR THE PEOPLE

INDIA’S PREMIER ICT EVENT

progressive state is benchmarked by the speed and sync of words into action by the government of the day. Maharashtra has taken a lead in governance foresight and citizen services delivery by announcing people-friendly schemes that ride on the back of technology. When it comes to citizen services, the power of eGovernance as an equaliser is immense, especially in a state that is divided into districts, each with a unique set of geographical and social challenges. The year 2015 turned out to be one of building bridges of citizengovernment connect in the State. The year began with the launch of ‘Aaple Sarkar’ (our government) on January 26, 2015 aimed to virtually link every citizen in the State with the government. The portal is a singlewindow interaction channel for citizens to avail all the online services offered by Maharashtra Government. A combination of mobile app and web portal makes citizens’ grievances, redressal, suggestions and feedbacks instant and effective, and encourages participative governance. In the beginning of last year, it was announced that right to services will also go online, and it was in October 2015, on the eve of the birth anniversary of Mahatma Gandhi and Lal Bahadur Shastri, that Chief

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At the start of 2015, Maharashtra Government had announced that Right to Services (RTS) will go online, and it was in October same year that Chief Minister Devendra Fadnavis launched the Right to Services. The move put the State ahead of the rest to have RTS online — a decisive step towards greater transparency and commitment to citizens by making state bureaucracy accountable. An yearender by Rachita Jha of Elets News Network (ENN)

Minister Devendra Fadnavis launched the Right to Services (RTS) online. This made Maharashtra the first state in the entire country to have RTS online. This was a milestone in its attempt to bring transparency and commitment to citizens by making state bureaucracy accountable.

The year began with the launch of ‘Aaple Sarkar’ (our government) on January 26, 2015 aimed to virtually link every citizen in the State with the government. The portal is a single-window interaction channel for citizens to avail all the online services offered by Maharashtra Government. A combination of mobile app and web portal makes citizens’ grievances, redressal, suggestions and feedbacks instant and effective, and encourages participative governance

We, at Elets, have been a witness to the trailblazing efforts of the young and dynamic Chief Minister in the State. We celebrated the financial inclusion and empowerment initiatives at our flagship “BFSI Leadership Summit”, in partnership with Department of Planning, in February 2015 that had stalwarts of the banking and finance sector share their experiences and best practices. Again, Mumbai was the unanimous choice of destination to host the largest eGovernance event “eIndia 2015”, so as to showcase the good governance and smart cities vision of the State in alliance with the Department of Information Technology. The mega conference and exhibition brought together industry leaders and senior government officials from different state departments to witness the revolution in Maharashtra and share their best practices. A tech-savvy Chief Minister, an innovative corporate-government alliance MahaOnline and a pro-active Directorate of Information Technology have been the cornerstones of the success of eGovernance in Maharashtra. Elets will continue to showcase the thought-leadership and stepping stones in good governance in the State as we enter a new year.

The IT Man of THE YEAR

Technology PAYS DIVIDENDS

January 2015

eGovernance on Play IN JHARKHAND January 2015

Chhattisgarh on DIGITAL INDIA PATH January 2015

Ashish Kumar Chauhan MD & CEO, BSE Ltd

Saurabh Kumar CEO, CHIPS

Using Technology to TRANSFORM BHOPAL

Newsmakers eGov magazine featured the faces that made news round the year for their outstanding contribution to the cause of citizens’ welfare through eGovernance

Good Governance TOP ON AGENDA

Uttar Pradesh CALLING

February 2015

Alok Ranjan Chief Secretary, Govt of UP

Hacking the HACKERS March 2015

2015

February 2015

Jiwesh Nandan Principal Secretary Department of IT & Electronics, Govt of UP

Plugging the CYBER CHINKS

UP Police to Go HI-TECH SOON February 2015

Debasish Panda Principal Secretary, Home Govt of Uttar Pradesh

Intelligent Technology GUARDING BORDERS March 2015

March 2015

Dr Nirmaljeet Singh Kalsi Advisor & Additional Secretary – ISCS, Ministry of Home Affairs, GOI

Rajit Punhani Joint Secretary, Ministry of Home Affairs, GOI

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January 2015

Dr Rathan Kelkar CEO, Centre for e-Governance Government of Karnataka

N N Sinha Principal Secretary - IT, Government of Jharkhand

Ram Sewak Sharma Chairman, TRAI

In Tune with Digital INDIA VISION

Technology Changes BANKING FOREVER January 2015

January 2015

Tejaswi S Naik Commissioner Bhopal Municipal Corporation

Uttar Pradesh - A PRO-INDUSTRY STATE February 2015

Sanjiv Saran Principal Secretary Infrastructure & Industrial Development Department Govt of UP

Purging the Nation of DRUG MENACE

Mohan Tanksale Chief Executive, Indian Banks’ Association

Good Governance VIA EGOVERNANCE February 2015

G S Naveen Kumar Special Secretary to Chief Minister and Department of IT & Electronics, Govt of UP

Telangana Takes the IT CHALLENGE March 2015

March 2015

Banshi Dhar Sharma Director General, SSB

B B Mishra DDG, Narcotics Control Bureau

Harpreet Singh Secretary, Department of IT, Electronics & Communications Govt of Telangana

ITBP Takes Steps Towards TRANSFORMATION March 2015

Decoding the Story DATA JUNGLES HIDE March 2015

Riding High on IT Jammu & Kashmir is SET TO TAKEOFF April 2015

11th Anniversary issue

April 2015

Linking Government with GOVERNED

Raja Babu Singh Inspector General (Training), ITBP

Privacy UNDER THREAT April 2015

K R Murali Mohan Head - Big Data Initiative Department of Science & Technology, GOI

IT — the Cost Saver EFFICIENCY ENABLER

Gaurav Dwivedi CEO, MyGov, DeitY Government of India

Dr Nirmal Kumar Singh Deputy Chief Minister Jammu & Kashmir

Joining hands to BRING ABOUT CHANGE April 2015

Financial Inclusion MOVING ON IT April 2015

ATMs Barrier to CASHLESS ECONOMY April 2015

April 2015

Shambhu Singh Joint Secretary, Ministry of Home Affairs, GOI

We Serve Masses ANYTIME ANYWHERE May 2015

Shri Siddaramaiah Chief Minister, Karnataka

Mobility with Safety Must in SMART CITIES May 2015

Ranjan Dwivedi DG Police, Home Guards, UP

Road to Digital India STARTS FROM BANGALORE May 2015

Srivatsa Krishna Secretary, Department of IT Biotechnology and Science & Technology, & Secretary, e-Governance, Govt of Karnataka

Striving to Become NEXT IT CAPITAL

R Chandrashekhar President, NASSCOM

Power in PEOPLE’S HANDS May 2015

Ms Gunjan Krishna IAS, Karnataka MobileOne project

Tech Tools Come HANDY FOR RURAL POPULATION June 2015

June 2015

Muktesh Chander Special Commissioner Delhi Police (Traffic)

R K Srivastava Chief Secretary, Goa

Abraham Chacko Executive Director, Federal Bank

G B Bhuyan GM - Financial Inclusion Bank of Baroda

Get Smarter WITH ANALYTICS

Uttarakhand Gears Up FOR MGov

May 2015

Sudipta K Sen Regional Director - South East Asia, Vice Chairman & Board Member, SAS India

Where IT Grows IN THE LAP OF NATURE

May 2015

N Ravi Shanker Chief Secretary of the Hill State of Uttarakhand

Setting Tone for IT DEVELOPMENT IN GOA June 2015

June 2015

Nila Mohanan Collector & DM, North Goa

Sunil Kumar Barnwal Principal Secretary-IT Government of Jharkhand

Revati Mujumdar CEO, Goa Electronics Limited

January 2016 / egov.eletsonline.com / egov

Meghalaya Ready FOR ‘DIGITAL INDIA’ WAVE

Direct Connect MANTRA TO WOO IT INVESTORS

June 2015

D P Wahlang IT Secretary, Government of Meghalaya

The Cure for CYBER THREATS July 2015

Aman Kumar Singh Principal Secretary - Chief Minister & IT, Government of Chhattisgarh

MEMORY for TRANSPARENCY

Ready to Host IT INVESTORS July 2015

Akhilesh Mittal Jt Director, Dept IT, Govt. of Rajasthan

Rejuvenated Cities THE ROAD AHEAD

Urban Planning at Core of SMART CITIES

August 2015

Jaijit Bhattacharya Government Transformation Expert & Partner, KPMG

IT Parks to Play Game Changer in WEST BENGAL August 2015

August 2015

Prof Chetan Vaidya Director, School of Planning and Architecture, New Delhi

Let’s Go the AMSTERDAM WAY

Enabling Digital INITIATIVES July 2015

Krishan Pal Gurjar Minister of State for Social Justice and Empowerment

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Ready to Enable MGOV IN U’KHAND July 2015

Dipankar Ghoshal Business Head-UP West & Uttarakhand, Vodafone Deepak Kumar Secretary-IT, Government of Uttarakhand

BMC At Work for SMARTER CITY

Electronics Manufacturing HIGH ON DIGITAL INDIA WAVE August 2015

August 2015

Neeraj Sahdev General Manager & Head - Wipro

Making Smart Cities WORK FOR US August 2015

Vikas Aggarwal Executive Director – Advisory Services, E&Y

Smart Cities GET MORE FOR LESS September 2015

September 2015

Upender Jit Singh Managing Director of the State Government Undertaking

July 2015

Shri Harish Rawat Chief Minister of Uttarakhand

July 2015

Altaf Halde Managing Director - South Asia, Kaspersky Lab

WiFi Canopy for UTTARAKHAND

Alok Sharma Mayor, Bhopal Municipal Corporation

Dr Ajay Kumar Joint Secretary, DeitY, Government of India

Making Cities Secure, ACCESSIBLE & EFFICIENT

Social Innovations for HIGH-TECH CITIES

August 2015

Prashant Chaudhary Senior Director, Sales – State Govt, CA Technologies

Smart Villages Must for SMART CITIES

August 2015

Srinivas Rao Sales Director- Government Sector, Hitachi Data Systems

Citizen-Centric Smart City DEVELOPMENT MODEL September 2015

September 2015

Anthony J C Desa Chief Secretary, Govt of MP

Aruna Sharma Additional Chief Secretary Panchayati Raj & Rural Development

Kavan Mukhtyar Senior Partner & Leader Smart Cities Practice Frost & Sullivan

IT Drives Transport DEPARTMENT September 2015

Making IT Work for MADHYA PRADESH September 2015

UP Takes to DIGITAL LANE September 2015

11th Anniversary issue

October 2015

Guarding Cloud AGAINST MALA FIDE INTENT S N Mishra Principal Secretary Department of Transport

National Cloud: CORE OF DIGITAL INDIA October 2015

Hari Ranjan Rao Secretary, Department of Information Technology Govt of MP

Smart Cities to SOAR ON AVIATION

Rana Gupta VP – APAC Sales, Identity & Data Protection, Gemalto

R K Tiwari Principal Secretary, Department of IT & Electronics of UP

Going Strength TO STRENGTH October 2015

Cloud to shower eSERVICES October 2015

The Eyes and EARS OF PSUs October 2015

October 2015

Neeta Verma Deputy Director General & Head - Data Centre & Web Services, NIC

Police Verification Goes VERY FAST November 2015

C V Anand Police Commissioner Cyberabad

Cloud Bursts in MAHARASHTRA November 2015

Anil Shrivastava Joint Secretary, Ministry of Civil Aviation, Government of India

Keeping Cloud Clear of SECURITY THREATS November 2015

Michael Montoya Vice President, Global Cloud Operations, FireEye

Digital Maharashtra IN THE MAKING

Dr U D Choubey Director General, SCOPE

Renewable Energy to EMPOWER CLOUD November 2015

Manoj Kumar Managing Director and Chief Executive Officer, Ricoh India

CIDCO Enjoys the FIRST-MOVER ADVANTAGE November 2015

November 2015

V K Gautam Principal Secretary Information Technology Government of Maharashtra

Kaustubh Dhavse OSD to the Chief Minister Government of Maharashtra

Renu Budhiraja Senior Director & Head - SDCs & Cloud, DeitY, Government of India

Journey to ‘Smartland’ No One Wants to Miss THE BUS November 2015

Hitesh Vaidya Practice Head (Urban Reforms), IPE Global

Moving Towards CASHLESS ECONOMY

V K Singh Chief Vigilance Officer, BSNL

Zooming into EFFICIENT MOBILITY November 2015

Dr Mangu Singh Managing Director, DMRC

Enabling Telecom THROUGH CLOUD November 2015

November 2015

Sanjay Bhatia Managing Director & Vice Chairman, CIDCO Government of Maharashtra

Rajesh Aggarwal Joint Secretary, Department of Financial Services Government of India

Anupam Shrivastava Chairman & MD of the PSU Telecom Giant

January 2016 / egov.eletsonline.com / egov

IT EXPORT

J K DADOO

Paving way for

IT Exports

The software exports from India have drawn a significant attention around the world. To leverage the benefit, India’s IT and ITeS sector is expected to reach USD 97.1 billion during 2014-15. J K Dadoo, Additional Secretary, Department of Commerce, Ministry of Commerce and Industry, Government of India, tells Elets News Network (ENN) about the focused countries to increase IT export

lease give a brief overview of the overall mandate of your division at the Department of Commerce. My division takes care of promotion of India’s

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electronics and computer software exports. The Indian software industry has brought about a paradigm change in the global IT landscape in the recent years, and software and services have emerged as the fastest growing segments of India’s exports. India has been instrumental in sharply shifting

the fundamentals of the digital economy away from commodities to technology and value-added services. Software exports from India have, of late, drawn significant attention around the world. Many countries today realise that they could considerably reduce their overall project costs by sourcing software from India, which is capable of providing total solutions in a host of sectors of the economy. We have achieved excellence in not just software and services exports, but also opened our gates to share experience and expertise in this sector. Today, the Indian IT industry has gained a brand identity, primarily because of its IT-ITeS sector. So, it’s no wonder that India’s IT and ITeS sector is estimated to reach USD 97.1 billion during the year 2014-15. Coming to the Electronics sector, the Government, through its policy initiatives, seeks to transform the Indian electronics manufacturing sector to a USD 400 billion market by 2020. Such initiatives create an opportunity for companies in the Electronic System Design & Manufacturing (ESDM) sector to look at India as their next destination to cater to the domestic demand and act as an export hub. In addition to the various incentives given by the state governments, the Central Government will invest `25 for every `100 invested in a factory. Digitising India vision is one of the most exciting initiatives the country has embraced to leapfrog us in the 21st century. The vision of Digital India aims to transform the country into a digitally empowered society and knowledge economy. The three key areas of the programme include - infrastructure as a utility to every citizen, governance and services on demand and digital empowerment of citizens. The Digital India plan also envisages a net-zero electronics import target by 2020, through a number of moves to incentivise, promote and develop manufacturing in the country.

What are the focus countries for the Department of Commerce, GoI, to increase more and more IT export? While North America and EU regions are the major destinations for India’s IT and ITeS Export, the government is focusing on the following regions for enhancing export:

J K DADOO

As a policy maker, Indian IT sector will be a great enabler in bringing development to societies not only in India but the entire world. Because of our various enabling policies, I feel India will be much more integrated with global economy, also being a major player in terms of trade, technology and investment LATIN AMERICA: Brazil, Costa Rica, Mexico etc. AFRICA: South Africa, Mauritius, Nigeria, Ghana, Kenya, etc. ASEAN: Australia, Malaysia, Philippines, Myanmar, Hong Kong, etc. MIDDLE EAST: UAE, Qatar, Oman, etc.

What is the target for GoI to increase the IT export numbers in next 10 years and what will be the road map for it? India’s current level of IT Export is USD 97.1 billion estimated in the year 2014-15, registering a growth of 15.58 per cent over the year 2013-14 when export of IT and ITeS was estimated to be USD 84 billion. The government has already set Software Technology Parks all over India and a number of IT SEZs are being opened. Further, the government’s plan of Smart Cities and Digital

India will give additional boost and new opportunities to the Indian IT Industry.

As one of the key policymakers of the country, what is your opinion on Make in India campaign, especially in terms of getting foreign companies on board to invest in India? Make in India is a good initiative of the Government of India, to encourage companies to manufacture their products in India and to attract FDI. In August 2014, the Cabinet of India allowed 49 per cent foreign direct investment (FDI) in the defence sector and 100 per cent in railways infrastructure. The defence sector previously allowed 26 per cent FDI and FDI was not allowed in railways. This was in hope of bringing down the military imports of India. Out of 25 sectors, except Space (74 per cent), Defence (49 per

IT EXPORT

cent) and News Media (26 per cent), 100 per cent FDI is allowed in rest of the sectors.

India is gradually moving from eGovernance to mGovernance path. What in your opinion would be the future for government to deliver services to the citizens riding on the mGovernance path? To successfully implement eGovernance, the country has to give importance to mobile governance, as said by our Prime Minister. We should continue to explore ways and means to provide as many services as possible through mobiles which can result in speedier transactions very efficiently and effectively too. This will be a step forward in making a Digital India. On the other hand, the use of mobile or wireless will help improve governance service and information “anytime, anywhere”. The private sector has been greatly leveraging the use of mobile phones for delivery of value added services for the following which however are mostly SMS based in sectors including Banking, Media, Airlines, Telecom, Entertainment, News, Sports, Movie Tickets, etc. Government sector is also using mobile innovatively which again are all SMS based in railways ticket booking, examination results and mark lists, agriculture, weather reports, market prices, etc. The future belongs to mGovernance. January 2016 / egov.eletsonline.com / egov

TECHNOLOGY

SIDDHARTHA GUPTA

Fulfilling the Quest for Efficiency SAP is actively driving the digital transformation agenda in public sector and the company sees a big role for its HANA platform in enablement of real-time decision making, says Siddhartha Gupta, Head Strategic Industries (Public Services, Public Utility & Public Sector Undertakings) - SAP, in an interaction with Elets News Network (ENN)

n what all ways is SAP surging towards enablement of government agencies through the power of technology?

The enabling role of technology in transformation of Indian Government’s service delivery is now undergoing a phase of shift. With holistic, structured and well-packaged initiatives like Digital India, Smart Cities and Make in India, the platform is ready for an all-round exploitation of the potential of technology for performance improvement of the government organisations. We at SAP have been really privileged to partner with the government entities, including Central and state governments, PSUs and stateowned enterprises in their endeavour to improve performance. Our experiences so far have really been exciting. The Indian Railways issues more than eight million unreserved tickets per day on SAP system. SAP drives their quest for efficiency in 1,600 rail coaches built every year. Euro 4.8bn naval budget runs on SAP. In the public governed utilities segment – almost 46 per cent of India’s power output is run on SAP systems. The Municipal Corporation of Greater Mumbai (MCGM)

30 egov / egov.eletsonline.com / January 2016

has deployed SAP as the enterprise resource planning solution, touching 12 million citizens across 200 citizen services, 34 departments and 120,000 employees. Then, SAP powers the cooperative milk revolution in India, which produces 13.5 million litres of milk per day, touching the lives of 800,000 rural farmers and 80 million citizens. Major public ports, government owned shipbuilding centers have reposed their faith in us.

What are the key futuristic tech trends being championed by SAP, which you envisage would make a game changer in the delivery of public services in the country? At SAP, we are actively driving the digital transformation agenda in public sector. We see a big role for our HANA platform in enablement of real-time decision

SIDDHARTHA GUPTA

TECHNOLOGY

evaluate the solution design based on factors, like project objectives, feasibility, sustainability, replicability and criticality.

Implementation remains the key sore of any technological deployment, especially so in the domain of governance. What has been the speed and scalability of SAP solutions in this regard?

Euro 4.8bn naval budget runs on SAP. Almost 46 per cent of India’s power output is run on SAP systems. SAP powers the cooperative milk revolution in India, which produces 13.5 million litres of milk per day, touching the lives of 800,000 rural farmers and 80 million citizens making. Going forward, I feel a unified or omni channel experience for a stakeholder, irrespective of the interface (desktop, laptop or mobile etc.), would be a key requirement. It is heartening to see government’s initiatives on Cloud, including the proposed empanelment of Cloud service providers. With the vast transactional data, stage is set for real-time analytics-based performance decisions in the government. Many states have come out with innovative mobile applications. IoT is another focus area in Digital India. We are aiming to help the government run simple through a holistic integration of all these technologies.

Out of your vast experience in deploying eGovernance solutions

across the spectrum, what has been your learning pertaining to the ‘one size fits all’ vis-a-vis ‘custom-tailored configurations’? Increasingly, there seems to be an appreciation to go for solutions with fast development and implementation cycles. And, with replicability of solutions becoming common, we see an increasing role for product-based offerings in preference to custom development, subject to feasibility. The backend operations (Government to Government and Government to Employee) in government have always offered a favourable stage for productised offerings. With growing maturity, the G2C and G2B solutions are also being addressed through product offerings. However, having said so, it is important to

Our partners have come a long way in adopting implementation strategies, specifically suited for the Indian Government projects. The large and complex nature of government projects requires solutions, which can be scaled at speed as a result of unplanned changes. Of late, the business models of eGovernance projects also require innovative solution deployment to minimise implementation risks. In some projects, implementation agencies have to face the huge increase in anticipated data and transaction volumes. This is precisely where our solution offerings play a key role in optimising the cost and design of solutions. Our in-memory platform HANA offers tremendous potential for resource optimisation. I would also like to add the important point of industry-government collaboration at the project planning stage itself to ease out the implementation challenges at the later stages. Early involvement of industry can definitely help in solution optimisation and overcoming implementation difficulties.

Would you like to share a case in point for each one of these aforesaid cases to appreciate the characteristic approach at SAP? We are fast progressing and evolving our strategy to become the Cloud Company powered by HANA. There are a number of success stories that I can highlight. We are already offering Cloud-based solutions to PSUs in India. G2C projects, like the unreserved ticketing systems, are examples of huge transactional volumes. Our solutions are being used for fraud prevention and detection in sales tax. Organisations across the infrastructure have SAP as their decision-making backbone. In a nutshell, we are excited to be a part of India’s journey towards digital economy. We are keen to contribute to the success of the flagship programmes of the government in every possible way. January 2016 / egov.eletsonline.com / egov

DIGITAL INDIA

RAJIV KUMAR

The Centre has approved `11,000cr foreign investment proposals for electronics manufacturing in the country and investment proposals worth around `1 lakhcrore are in the pipeline, says Rajiv Kumar, Joint Secretary, DeitY, Ministry of Communications & IT, Government of India, in an interview with Gautam Debroy of Elets News Network. The government is giving utmost importance to the electronics manufacturing sector, Kumar says

Govt Sets Eyes on

Electronics Manufacturing

Digital India is an ambitious and flagship programme of the government to empower India and convert it into a knowledge economy. It aims to empower citizens and transform their lives, and is an important paradigm of this programme. The three vision areas of this mission are: digital infrastructure as a utility to every citizen, governance and services on demand, and digital empowerment of citizens. The entire digital ecosystem has been addressed under this mission. The Digital India initiative encompasses the entire ecosystem, providing and working on the issues of connectivity, broadband access to every citizen, digital literacy, more

service centres to every panchayats, and opening up new applications for the benefit of citizens, like e-Hospital, Digital Locker. These new applications would definitely cater to the need of citizens.

hat is your view on the Digital India programme?

egov / egov.eletsonline.com / January 2016

What kind of challenges are you facing while implementing the Digital India programme?

and more services on demand, enhancing the depth and penetration of the common

Such a big programme will definitely involve some challenges. The primary challenge we are facing at the moment is to address these concerns in a meaningful manner, so as to derive maximum benefit from the available resources. So, the ambitious programme and its sub-programmes are being rolled out, and once their implementation is done, it will become easier for the people to get all the benefits of the programme.

RAJIV KUMAR

the two for the welfare of the people at large?

What response are you getting from various state governments? The response of the state governments to the Digital India initiative has been very encouraging. In every communication, the state governments’ response has been very positive and they are working in tandem with the Central Government to achieve the targets of the Digital India programme. When the programme was launched by the Honourable Prime Minister, we had weeklong celebrations in different states. Following the celebrations, the state governments sent very impressive lists of achievements and activities that they undertook in that particular week, which in turn shows that the level of enthusiasm among the state governments is quite high with regard to the Digital India initiative. They have reacted very positively to some of the schemes. In fact, as far as connectivity issues are concerned, many of the states have now opted for the government-enabled BharatNet model. It again reflects on the receptivity of the Digital India programme and the response to the initiative is actually very encouraging.

Digital Locker and Cloud are two buzzwords these days. How is the government using

Digital Locker is a service, which combines the facility of safely securing your documents in a Cloud mode. It’s basically a private space in a Public Cloud. Also, digitally signed certificates and documents generated by various organisations during the lifetime of a particular individual can be stored in this space. These documents are required by the organisations concerned at the time of giving employments and granting entitlements to benefits under certain government-run programmes. For example, a Class X certificate is normally used as a reference for one’s date of birth. So, once these certificates are maintained in the Digital Locker, you don’t have to physically carry papers and certificates. Whenever you are asked to provide the certificate, you need to provide only the URL for your certificate. Further, this addresses the problem of authenticity of the documents as well. We currently have about 10 lakh citizens who have opened Digital Locker accounts, and currently these lockers contain about

DIGITAL INDIA

manufacturing or for building up core digital infrastructures. As the people are already aware, Microsoft has invested heavily into the development of Cloud infrastructure and they will be offering Cloud infrastructure from India. It goes on to prove that the facilities Indian scientists can create are simply world class. We have also received proposals for electronics manufacturing from several companies under the modified package scheme. About `11,000cr investment proposals have been approved by our government, while investment proposals worth another `1 lakh-crore are in the pipeline.

How can the government relate the twin concepts of Digital India and Smart City? Well, that we can do in the same way as we offered services on both normal handsets as well as smart phones by enabling more and more features, which will allow the citizens to avail benefits, which an IT-enabled technology can bring to their lives. A smart city can also address the entire spectrum of a digital India in the sense that

A smart city can also address the entire spectrum of a digital India in the sense that electronics manufacturing could be one angle to it, because it is generally pollution free three lakh documents. However, this number is sure to grow as people gain awareness about the usefulness of keeping their documents in the Digital Locker. We are also in the process of convincing the states on the use and benefits of Cloudenabled state data centres, use of Cloud for Digital Locker kind of utility service, etc. And, the state governments are quite inclined to use these services. Of late, many of the state governments have realised the usefulness of state data centres, and they are in the process of upgrading their software or seeking additional space in Cloud.

Have you received any foreign proposals for investment in the IT sector of India? Yes, we are getting investment proposals from several foreign companies either in hardware

electronics manufacturing could be one angle to it, because it is generally pollution free. Greater access to wi-fi-enabled services, availability of electronic governance services, presence of high-speed Internet, servicing through state data centres, etc., are what connect the Digital India mission with the idea of Smart City.

Can we compete with China, as far as electronics manufacturing is concerned? There is no straight answer to this question; but I feel we can complement each other in the sense that we also provide the competitiveness that China is known for...and that would enable us to be in the same level playing field. Industries, which are manufacturing electronic goods elsewhere, are also looking at facilities and opportunities available in India and they could come up with their own proposals. January 2016 / egov.eletsonline.com / egov

SPECIAL ARTICLE

Dr Shalini Rajneesh

Citizen Connect Framework for Smart Cities Today smart marketing comes through one-stop shop conveniences like Just Dial. Thanks to the new Smart City project of the Government of India, cities too have to market themselves to the residents. Hence, one of the key enablers of Smart City is to provide a Citizen Connect with the Government, using ICT, writes Dr Shalini Rajneesh, IAS, Principal Secretary, Government of Karnataka

n most of our cities, besides offering municipal services, the government also offers bus/metro services, healthcare, education, power and employment, etc. To effectively engage citizens, cities have to develop a web and mobile-based platform that can act as one-stop interaction window, for one and all. Broadly speaking, citizen engagement can be divided into following components: Integrated Public Service Delivery Portal (ISDP): ISDP is a gateway for receiving, processing and delivering all service requests, and payment, if required, for availing all services delivered by municipal bodies, electricity companies, water supply bodies and services offered at state level, like Trade Tax Registrations, etc. Citizens can create an online account here and keep their documents on the lines of Digital Locker. Security features like Digital Signature, Aadhar ID, etc., have to be a part of this system. Public Grievances Portal: This portal should allow citizens to file all complaints across different departments and organisations. Mobile Apps: Lot many services can be asked for on mobile — right from pot hole repairs, garbage, no water supply, no power, illegal parking, etc. Citizens should be able to access services through mobile as well as

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make payments through mobile payment gateways. Survey/Feedback/City Priorities Portal: City will be able to list the projects, which it wants to undertake, like widening of roads, constructions of parks, hospitals, etc., based on citizens’ vote on their priorities. On this portal, city can also list out different government schemes as a base for participatory municipal budgeting. City/Alert Notifications Systems: In this sub-system, citizens will be able to register themselves for various kinds of events of their interest - like trade fairs, exhibitions, theatre performances, traffic condition, etc. SMS and

e-mail alerts will be sent by this IT platform to citizens as per their interest. This system can also be used for disaster warning and even environment pollution-related alerts. Govt Services Performance Rating Portal: This system will rate different services and government departments/PSUs on the basis of effective service delivery, grievances filed and citizen feedback. Cities may also be ranked on the basis of wards/sectors-level performance. Service Delivery through CyberCafes and Service Kiosks: To bridge the digital divide and to provide hassle- and corruptionfree city services, service requests and delivery should also be taken from cybercafes and service kiosks. Social Media: Cities should have Facebook and Twitter presence and an effective policy for managing the engagement of citizens on these social media platforms. (The author is woman IAS Topper of 1989 batch and her work has won Prime Minister Award, CAPAM Award and National e-Governance Award (www.shalinirajneesh. org). She has extensive experience in service delivery under project ‘Sakala’ of the Government of Karnataka. She may be reached at shalinirajneesh.sr@gmail.com.).

Programme Chair G S Phani Kishore

Special Secretary, Department of Information Technology, Electronics & Communications, Government of Andhra Pradesh

GOOD GOVERNANCE

PUNJAB

Punjab Leads the Way Punjab has emerged as a front-runner with regard to a number of citizen-centric initiatives undertaken by the State. Besides, in a recent World Bank report, it has also been acknowledged as a State providing an atmosphere conducive for ease of doing business, writes Priya Yadav of Elets News Network (ENN)

unjab has traditionally been known as the country’s food bowl. However, with the right vision of the government in power for over nine years, it is governance reforms where the State is showing its expertise and setting an example for other states to emulate. Based on the performance of states in the country, recently, the Department of Industrial Policy and Promotion (DIPP), Government of India, came out with a list of best practices for all states to emulate reforms that some states have excelled at. Punjab’s single-window clearance system is one such reform that all states have been asked to follow, besides Madhya Pradesh’s work on easing construction permits and inspection reforms by Gujarat and Delhi. The portfolio of Governance Reforms has been with the dynamic Deputy Chief Minister, Sukhbir Singh Badal, who has been tirelessly introducing initiatives to engage citizens in governance. “The main focus of these reforms is to restore citizen’s trust in institutions. For this, we brought about reforms particularly in police administration, revenue collection agencies and district administration. These reforms have provided dignified and easy access to services for citizens and have made administration transparent and accountable,” says Sukhbir Badal. What prompted the change was the fact that even after 63 years of Independence, citizens have to prove their identity; for declarations regarding their profession, income, caste, residence proof, etc., affidavits are to be given on legal papers sworn before a magistrate or a public notary.

“We, in Punjab, in 2009 decided to do away with filing of affidavits except in cases where it is mandatory by law. It is encouraging that initiatives like rationalisation of affidavits, introduced by Punjab, have been adopted by the Government of India well,” says the Deputy Chief Minister. Apart from the government, its agencies, like Punjab Governance Reforms Com-

Sukhbir Singh Badal Deputy Chief Minister egov / egov.eletsonline.com / January 2016

mission, have been pressed into service and working towards the cause of welfare of the disadvantaged, marginalised and deprived sections in the State, so as to achieve good governance based on high ethical standards, says the Chairman of PGRC, Dr Pramod Kumar. Then there are initiatives undertaken by the Punjab Bureau of Investment Promotion (PBIP) that have been acknowledged by the World Bank in its recent report where it pegged Punjab at 16th position in ease of doing business. Moreover, the State topped in the area of setting up of a business, stealing march over the other so called businessfriendly states. Punjab scored 81.48 per cent against the national average of 31.91 per cent. “Remarkably, Punjab is the only State, in which the single-window system allows application for all of the licences studied in this assessment, although some others come very close,” the report says. The “Assessment of State Implementation of Business Reforms Report” for September points out that good practices being followed in the State include setting up of the Punjab Bureau of Investment Promotion by the government that “acts as a unified regulator and provides a one-stop system for all state regulatory and fiscal incentive approvals”. This

SMOKE SCREEN PUNJABSECURITY GOOD GOVERNANCE SOLUTIONS

A Saanjh Kendra in Punjab also means that it functions as a single point of contact for the investors with senior government officials, who work as “relationship officers for corporate houses”. “The Bureau is headed by a Chief Executive Officer empowered by all regulatory departments to provide approvals. Officers on deputation from all regulatory departments work together as part of the single window. Further, to complement the single window structure, an online workflow-based single-window portal helps the investor track approvals real time,” the report adds.

processing sector and 30 per cent from the manufacturing sector. For infrastructure, the State has automated the processes of electricity department for new connection, extension of load and grant of no-objection certificate for electrical layout or DG/TG set as mandated by the State Electricity Board. The system automatically tabulates fees and charges, and further enables payments through various mechanisms. Sarvesh Kaushal, the State Chief Secretary, says, “Governance reforms has become a main agenda of the government. It has generated

The single-window clearance system implemented by Punjab ensures that it is a one-stop shop for all state regulatory and fiscal incentive approvals. The State has an online consent management for pollutionrelated initiatives with fee calculation and payment functionality The single-window system implemented by Punjab ensures that it is a one-stop shop for all state regulatory and fiscal incentive approvals. The State has an online consent management for pollution-related initiatives with fee calculation and payment functionality. Anirudh Tewari, CEO of Invest Punjab, says that the State cleared last year 216 projects with an investment of `15,000 crore. This included 39 per cent from agro and food

hope amongst the people that implementation of this agenda may give them some respite from rampant corruption and harassment.” However, it is police reforms, which has been a focus of governance reforms for the past couple of years in the State. Set up in 2012 by the Punjab Government, there are 363 “Saanjh Kendras” or Police Station Outreach Centres, set up across the State that are now dealing with registration of foreigners,

investigation of cases of missing passports, complaints of fraud by travel agents, NRI complaints, tenant verification, registration and investigation of servants, passport verification and police clearance certificates at the time of foreign immigration, apart from other minor clearances. This means that only heinous crimes, such as murder, rape, abduction or drug trafficking are left to be handled by police stations. The Saanjh Kendras, which again are credited to be a brain child of the Deputy Chief Minister, Sukhbir Badal, have been appreciated by the central organisation – Bureau of Police Research and Development, which is now trying to get it replicated across the nation on account of its effectiveness and good governance. The Saanjh Kendras have become extremely popular among the State’s residents, and data indicates that total 51,44,271 applications were received at the Kendras by the end of July 2015, out of which 50,73,331 service applications have been processed within the stipulated time frame under the Punjab Right to Service Act. In addition to service delivery related to police, Saanjh Kendras at sub-divisional level have also been designated as dispute redressal centres. The Saanjh committees looks into complaints concerning women, children, social disputes, economic and local disputes, and by the end of June 2015, total 43,736 issues were recorded, out of which 42,257 were amicably resolved at these Kendras. January 2016 / egov.eletsonline.com / egov

SECURITY SOLUTIONS

MASOOD ALI

Can’t See It?

You Can’t

Steal It!

Smoke Screen security solutions have become an integral part of the insurance conditions for warehouses, jewellery store and other valuable item stores in Europe, and the company has launched itself with specifically designed products for the Indian market, Masood Ali, Sales Director India, tells Sudheer Goutham and Arpit Gupta of Elets News Network (ENN). Banking sector is another major client of Smoke Screen, says Ali

egov / egov.eletsonline.com / January 2016

ell us about Smoke Screen, India – the company, and the technology it employs to keep security threats at bay.

Smoke Screen, India, is a 20-year-old global company with its head office in the UK. Our product is an ultimate deterrent to stop intruder from stealing anything. We cover the banking sector, including ATM centres, and warehouses that store valuable items. Round-theclock our security system is connected to a panic button and it releases non-transparent thick fog when an intruder passes in. Meanwhile, message is passed on to the security system. As our motto goes, “Can’t see it? Can’t steal it!”, an intruder cannot steal unless he can see his target object. The concept is simple: Smoke Screen generators are installed and integrated with existing detection measures. As soon as an intrusion is detected, production of vast clouds gets activated to visually obscure the object to be protected. The fog is non-toxic and non-damaging, but it confronts criminals through an active defence against burglaries and robberies. The concept is already widely deployed worldwide, with some 60,000 Smoke Screen systems in active service.

SMOKE MASOOD SCREEN ALI

Our turnover shot up to 125 million pounds within a span of just one year.

Can you shed some light on your global presence and existing client base? We are present all over Europe and we are also an integral part of insurance conditions of just any company there. In Europe, banks and jewellery stores need our installation, as they cannot be insured without our security system. We have launched ourselves in Brazil last year, where we saw a turnover of 1.5 million pounds in just one year. Two major banks have our systems installed. Two months back, we launched our products in India. One of our major customers is De

Going by what you just said, response to Smoke Screen products has been quite good in Europe and other advanced countries. How do you plan to consolidate your position in India? We were overwhelmed by the positive feedback that we received during our participation at IFSEC India event recently. It was a genuine pleasure to know that so many people agreed that we were able to bring a valuable and the much-needed defence mechanism to the customers in India. We are looking for distributors for our pan-India presence. India needs such a security system. We had discussions with security heads of various

We are present all over Europe and we are also an integral part of insurance conditions of just any company there. In Europe, banks and jewellery stores need our installation, as they cannot be insured without our security system Beer, the major diamond company, which has already installed five of our units and is installing another five in February. We are also in talks with Godrej, who will start buying from us from March onwards. We are also in a tie-up with walk-in stores like Megatronics and others.

banks, including Yes Bank, South India Bank and Axis Bank. At the moment, the banks are more concerned about the ATM machines being robbed in the remote areas, as they do not have security system in place. I think they can install our products. The benefit which they get is, firstly our installation cost is a one-

SECURITY SOLUTIONS

off payment, which is quite affordable when compared to what a bank spends on two security guards for an ATM machine. If intruders attack an ATM machine, the first check to be compromised would be ATM guard, or he would be bribed. So, that is not a guaranteed security. Besides, it has a recurring cost every month. Ours is a one-off cost. Whenever banks, warehouses or ATMs are attacked, our security system, which is connected to a monitoring centre, no matter how far it is, will continuously release the thick non-transparent fog every five or ten seconds until help reaches there. It will stop anyone from entering the premises, even if it is an open room.

What are the products that Smoke Screen, India offers? Our company has three different units: Sentinel S35, S55 and S70. Depending on how big the area is and how much time it takes for the fog to fill that area, the units are considered. For a smaller area like an ATM, S-35 should be able to do, whereas a bigger area of 10x10 sq meters, S-55 would be required. Similarly, for an area of 50x50 sq meters, S-70 would work.

Is the fog released by the security system harmful in anyway? The fog is not harmful at all. As it is a European product, we got all test and healthrelated clearances for our products. The fog is a mixed product of ionised water and glycerin. Hence, it is not harmful at all and only blocks the vision. January 2016 / egov.eletsonline.com / egov

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11th Anniversary issue

Smart Living in Digital India

INDIA’S PREMIER ICT EVENT

Having realised the fact that to achieve the goal of inclusive growth in a vast and diverse country like India, harnessing technology is a must. The government has launched a number of programmes running on technology, enabling it to transcend the geographical boundaries to take the benefits of governance to the last man. In this context, the Digital India programme of the Centre is serving well as the all-crucial hinge to support its technology-driven initiatives. Similarly, the Smart Cities Mission aims at wellrounded growth of the urban space in India. The State of Maharashtra, among some other states, has made significant achievements with regard to technology-driven citizen centric initiatives. With an aim to showcase its achievements and elicit expert opinion on the way forward, the Government of Maharashtra, in association with Elets Technomedia, organised “11th eIndia - Maharashtra” in Mumbai on 30th November 2015. We bring you here the gist of the key speakers’ views on the India’s journey towards becoming a fully digital nation, with special reference to Maharashtra:

January 2016 / egov.eletsonline.com / egov

INDIA’S PREMIER ICT EVENT

Inaugural Session

Era of Digital India - Leveraging IT for a Smarter India “11th eIndia-Maharashtra 2015” was off to a great start with none other than Devendra Fadnavis, Chief Minister of the State, addressing the gathering right in the first session. Appreciating the initiative, the Chief Minister said that given the strides the State has made in implementing IT interventions for better service delivery, the capital city of Mumbai is the right place to organise such an event. Talking about good governance, CM Fadnavis underlined the importance of transparency, efficiency and inclusiveness. Other dignitaries speaking in the session pointed out how technology is helping in grooming start-ups, apart from all-necessary financial assistance. They also spoke of the crucial role the Digital India programme will help shape up both rural as well urban landscape, be it about healthcare delivery, banking and financial services, and infrastructure development.

Maharashtra Chief Minister Devendra Fadnavis, along with other dignitaries on the dais at 11th eIndia Maharashtra 2015

Technology is Here

Living Smart

Devendra Fadnavis

Hon’ble Chief Minister Maharashtra

Durga Shankar Mishra Additional Secretary Ministry of Urban Development Govt of India

I am happy that the elets eIndia conference is taking place in Mumbai — the financial capital of the country. I believe Maharashtra is the right place to hold such deliberations, because it has the highest IT penetration in the country. There are around 26 million IT users in the State, out of which, 10 million are in suburban areas. I am looking forward to the event to throw up a thorough a strategy, through which we would be able to take this penetration to three-fold in the next five years.

Most of us think that a smart city means IT and other smart solutions, where smart city is a citizen-centric programme. It’s a mission for the citizens and not for IT. It is meant to improve the living standards of the citizens in order to provide them a decent living. The way urban India is progressing, it is expected that we will mostly likely become all-urban after 2051. Currently, 63 per cent of the GDP comes from the urban India, which will reach 80-85 per cent.

http://egov.eletsonline.com/devendrafadnavis

http://egov.eletsonline.com/2016/01/durgashankarmishra/

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11th Anniversary

Atomic Interventions

issue

Strengthening Ventures Vijay Kumar Gautam

Principal Secretary-IT Government of Maharashtra In the coming era, we can’t do away with atomic interventions, as we have to deal with atomic structures in the form of flyovers, metros, buses, pavements, sewage system, gutters, etc. These are there to stay with us and the demanding need of the pollution will keep putting pressure to enhance atomic interventions. The challenge now is that earlier we thought human is the smartest species, but now we have started imparting intelligence to these atomic interventions, which were considered dull and dumb until a few years back. http://egov.eletsonline.com/vijaykumargautam

Rolling Out Smart Cities

Sanjay Bhatia

Managing Director, CIDCO Government of Maharashtra CIDCO has prepared a smart city project for seven towns, which are under development. We were working on 14 towns in Navi Mumbai, out of which seven were developed and handed over to NMMC and the remaining seven are being developed into a city, called Navi Mumbai South city, and are being taken as the brown field project. You might be aware that the Government of India’s Smart City project, which is yet to be launched. But, we have actually started implementing the projects. The expenditure is `24,734 crore. We have divided the cost on infrastructure and metros, which will cost about `22,000 crore, and the remaining `2,734 crore is for the additional smart cities IT projects we are taking up. http://egov.eletsonline.com/sanjaybhatia

Dr Kshatrapati Shivaji Chairman & Managing Director SIDBI

India has made a mark in the digital space, encompassing the spectrum of economic sector, and so we are here to sharpen our business strategies further. Our Hon’ble Prime Minister has started with a number of initiatives in the digital sector through Digital India, Make in India and an umbrella initiative, called Start-Ups India. The start-ups will change the entire landscape of our country as they are innovations-laid, knowledgeintensive and technology-centric. This will bring maximum disruptions and encourage job aspirations for the youth of our country. As we know the situation, if the impending job demands are not met, then it will turn out to be disastrous. To bring it up the initiatives are brought up, and the Hon’ble Chief Minister of Maharashtra has brought out this platform to bring out further strategies. Maharasthra has been on the front in digital advancement in the entire IT ambit. The State was the first one to declare IT as an industry and then IT policy was brought in. This led to the advent of many IT hubs like Pune and Nashik. For minimum government and maximum governance, technology is the answer. http://egov.eletsonline.com/2015/12/drkshatrapatishivaji

Bridging the Gap

Pusrushottam Kaushik

MD, Sales, Growth Verticals Cisco India & SAARC

Digital India theme practically has two stories. One is the rural side of things where 70 per cent of people live, but the problems there are very different: problems of teachers not being there, issues of hospitals where doctors are not there, lack of banking network and so on. Looking at some of these problems, technology can play a role and bridge the gap where doctors, teachers and banking experts are available digitally and can serve these 70 per cent people. On the other hand, even when 30 per cent of people live in cities, problems do exist, but cities contribute to almost like 60 per cent of the GDP. The problems there are quite different. Expectations of the people who move to the cities for better quality of life, better jobs, security, healthcare, etc., which our cities are not able to provide. Thus, certainly technology can play an amazing role in all these applications and work as a bridge for the gap. http://egov.eletsonline.com/pusrushottamkaushik January 2016 / egov.eletsonline.com / egov

INDIA’S PREMIER ICT EVENT

ICT in Healthcare

Doing It Differently Lokesh Prasad President United Health Group

Ajoy Mehta

Commissioner Municipal Corporation of Greater Mumbai Govt of Maharashtra You do everything, but can you do it differently is the mantra for smart cities,” said the Chief Minister. We have decided to take up three larger issues in Mumbai, issues which impact a large population and specially the weaker sections. For instance, buses carry a major portion of Mumbai, which is the first part. We are running buses, but can we tell the people waiting at the bus stop how soon your bus is coming? If this is done, people’s lives will become easy. The second category involves keeping the pre-eminence of Mumbai established. We are the business city of this country and the engine of growth for this country. We are the employment generators and we generate it well for the country. Thirdly, environment is an issue which we said we must take up. Today, we put 50 per cent of our sewage into the sea untreated. You make the oceans and sea cleaner because the sea is actually an asset for Mumbai and also that much water comes back into the city to be reused. This is the larger vision that we have for Mumbai.

The United Health Group is probably the largest healthcare company in the world. We are here to bring all our expertise whether it is technology, analytics, population, health management, etc., and also participate in smart cities. This is what we have done in several parts of the world and we are now doing it in India, in the State of Haryana. We hope to continue our involvement with the passion that we bring across all these different dimensions of healthcare.

Exporting Technology

Dr Omkar Rai Director General Software Technology Parks of India (STPI)

The Software Technology Parks of India was created in 1991 with a vision to promote the export of software of the country and to promote entrepreneurship in the field of ICT and also to give all kinds of support to the software exporters. STPI has played its role to promote the export of software form the country, and looking at the figures, the exports from the country in the year 2014-15 has been to the tune of $98.1 billion. Moreover, the sector has contributed more than nine per cent to India’s GDP. In the IT sector, about three million engineers are directly employed and more jobs are being created for the countrymen. Every year, more than 2.5 lakh engineers are added to the workforce of the ICT sector across the country.

http://egov.eletsonline.com/ajoymehta

Banking for People

Rajiv Sabharwal Executive Director ICICI Bank Ltd

http://egov.eletsonline.com/dromkarrai

We, as a bank, have been committed to bring in more digital initiatives to the country. It is starting from top corporates to the individuals, SHGs and small farmers across the country. We believe digital has a capability of breaking all barriers and bringing all services much closer to the people. We have a large presence of over 600 branches and over two-and-a-half thousand ATMs across the country. As a bank, we are committed to work with the state in making these services more available in all forms to all the individuals across the state. We are working with the state governments on smart cities and would be happy to partner them in making all of these possible. http://egov.eletsonline.com/rajivsabharwal

44 egov / egov.eletsonline.com / January 2016

11th Anniversary

ICT Key Enabler

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J K Dadoo

Digitising Finances

Additional Secretary & Financial Advisor Department of Commerce, Ministry of Commerce & Industries, Govt of India China is considered as the world’s factory and India is considered as the world’s office. From the perspective of commerce, we need to look at IT and its impact on all business transactions, especially sport transactions. Looking at the ICT, it is a key enabler of development today and is globally accepted as a major resource. E-readiness of India is possible through four new technologies, i.e. ubiqutous computing, perception engineering, high-performance computing and digital preservation. E-readiness is possible with these four new technologies in a huge manner. The Government of India and the various state governments have driven the adoption of IT and IT-based product services in a very big way. You are aware about citizen identification services — citizen identification through Aadhaar. In the healthcare, there is telemedicine, remote consultation, mobile clinic, etc. In education, there are virtual classrooms. In financial services, there is mobile banking, payment gateways, etc. http://egov.eletsonline.com/jkdadoo

Infra Tech Tital

Ashish Saxena Product Head ICICI Bank

On a landscape, we are the bankers to the various central ministries, be it the Ministry of Finance, Ministry of Civil Aviation and Ministry of Rural Development, among others. In Maharashtra, we have 615 branches, out of which 45 per cent are in the rural areas. Out of 26 corporations, we are the bankers to 25 of them. We are also in the space of local body tax collection, National Rural Health Mission (NRHM), e-auction, e-tendering, etc. We have gone beyond the traditional banking and implemented something from the eGovernance point of view. One of these is e-toll, a RFID-based solution implemented to collect the toll in an electronic form. These are the prepaid cards with built-in the RFID chip, which automatically detects when the car comes and the whole process is performed. Another is the e-tendering space, where we are the bankers to more than 550 departments or divisions in the Government of Maharashtra. For paying other forms of taxes, like house tax or property tax, citizens are able to generate a challan and they can then go to any branch of the ICICI Bank where the tax would be paid using that challan. We have built a couple of solutions for the pollution control board also. http://egov.eletsonline.com/ashishsaxena

Nikhil Gandhi Group President Navi Mumbai Smart Infrastructure Ltd Govt of Maharashtra

We are the infrastructure pioneers in this country. Our company started the first private sector infrastructure project in 1990, almost a year-and-a-half ahead of economic reforms introduced by then Finance Mnister Dr Manmohan Singh. We built India’s first private sector sea port, today’s largest railway line, first expressway, first rail logistics, and the first special economic zone. In 2001, there was a place in Korea called Songdo, which was such a scary and dark site. Jery Hynes, the Managing Director of Morgan Stanley, a real estate investment trust and the biggest billionaire in the real estate segment in the world, said they will turn this dark site into a smart city. Fourteen years later, it was a surprise to see how $59 billion has gone into the development of Songdo. India has no dearth of visionaries or doers. So, even India could do something like this as some of the top corporates are controlled by the Indians and still we are far behind.

http://egov.eletsonline.com/nikhilgandhi January 2016 / egov.eletsonline.com / egov

INDIA’S PREMIER ICT EVENT

Session

Smart Technologies for Smart Cities The session started with one of the speakers talking about various resources, methods, innovations and solutions required for developing smart cities in the country. Access to smart facilities for citizens and intelligent business strategies were given importance. Other key speakers laid emphasis upon the role of communication via technology and the responsibility telecom companies can take in order to make Digital India a successful initiative. Moreover, the session saw discussion on proper water distribution in each and every household with a smart metering system. Proper sewage treatment plans, smart lighting with the use of LED and other things for better living standards were also discussed. That apart, use of mobile-based apps came into limelight as well, which is expected to make the living easier for citizens.

Officer on Special Duty to Maharashtra Chief Minister Kaustubh Dhavse moderating the session

Political Will Required

Technology as Enabler

Prashant Chaudhary

Kaustubh Dhavse Officer on Special Duty to Chief Minister Government of Mahrashtra

Senior Director Government Sales CA Technologies

Cities are all about creating efficiency. When you know that the rate of urbanisation is increasing significantly, there has to be methods, innovations, solutions to utilise the scarce resources to create a livable and functional environment. Obviously, it is easier said than done, as it requires political will and industry participation and belief in executing the anticipated plans. Our Chief Minister is a decisive, focused and a technologysavvy leader, who empowers his administration to a great extent, for achieving a common objective.

Technology is an enabler. I would like to add that even though it’s an icing on the cake, it’s an integral part of any project by the government. What is working at the backend is IT infrastructure. All that is required is to weave it around, so that the smart city functions properly. We must know how to take care of urgent situations. From an evolution perspective, it is said that everything must be made smart, which means we are saying that let businesses of a smart city run on technology.

http://egov.eletsonline.com/kaustubhdhavse/

http://egov.eletsonline.com/prashantchaudhary/

46 egov / egov.eletsonline.com / January 2016

11th Anniversary

Towards Smart Capital

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A Role Model Nikhil Agarwal

CEO, Innovation Society, Dept of IT, Electronics & Communications Government of Andhra Pradesh Initially, when the State of Andhra Pradesh was bifurcated and Telangana was formed, there was an air of animosity. The city of Hyderabad is now part of Andhra Pradesh. It is a new, young State, comprising 13 districts, and has the longest coastline of about 1,000 km, which is indeed an opportunity for us. The city will have six functional airports and by next year, we aim to have eight more. Like the State of Maharashtra, we too have a brilliant visionary Chief Minister. Let me brief you about Amravati, the new State capital of Andhra Pradesh, foundation stone for which was laid by the Hon’ble Prime Minster. The only State capital built was Chandigarh; it took 22 years for the city to be modeled into a smart city. So, here is an opportunity to develop Amravati from scratch into a smart city. The city is estimated to have 30,000 government servants and half a million population, who will move into it in the next two-three years. The land of about 30,000 acres has been pooled from the farmers, who are the stakeholders and have willingly given their lands for development. http://egov.eletsonline.com/nikhilagarwal/

Partners in Technology

N V Patel

Chairman, Vadodara Urban Development Authority Government of Gujarat As we deliberate upon technological integration in the smart cities, we need to see how Vadodara has come up. The city has engaged with three consultancies—Jones Lang LaSalle, TATA Consulting Engineers and Town Land Consultancy Services—through which we are taking all the activities for Vadodara on a smarter platform. This includes the water distribution system of 24x7 and 365 days a year in each household with smart metering. Mass metering system is also there so that leakages in pipeline could be identified. The drainages go through the gravity, so when the pipeline goes 390 ft deep, we provide auxiliary pumping. Automatic monitoring and pumping, sewage treatment plants and reuse of water is made to preserve the crucial natural resource. Smart lighting means LED, which is controlled with sensors, ensuring that the streets have optimum lighting and the sensors also retain visibility at night hours. The online portal has access to grievances of the people. Training in skill development is very important. It is also vital for the entire existing staff for changing mindsets, encouraging adoption of technology and involving people’s participation in the new-age systems. http://egov.eletsonline.com/nvpatel/

Harjinder Kohli

Vice President & Head-Government Vertical Bharti Airtel Limited We have been hearing a lot about app-based products and the concept of smart city. These technological initiatives are like a part of the human body. The app is like the brain and the others are like the heart. The role of communication is like an oxygen-providing mechanism. No matter how strong or sturdy a process is, if its communication channel doesn’t help transmit it, then the value of the app becomes zero. The technology is like a highway or a strong road. People like us, who work with various players on V-Sat or optical fibre, or mobile connectivity, mostly communicate over mobile network. We have a number of customers. The industry perspective is that we have partnered in a lot of eGovernance initiatives, providing combinations of connectivity, like 3G and 4G. Communication is a crucial weapon and needs to be looked upon. We are the largest telco in India and the third largest in the world. http://egov.eletsonline.com/harjinderkohli/ January 2016 / egov.eletsonline.com / egov

INDIA’S PREMIER ICT EVENT

Session

Smart Infrastructure for Smart Cities “The first and foremost thing to be done is that the planners need to understand the needs of the city and its community perspective”, said one of the speakers from the panel. He talked about the role of government to engage eGovernance solutions for convenience of the people, particularly in the transport department and its related industry. It is obvious that a smart city would require appropriate transportation too. Wider decongested roads are something that almost everybody expects. To explain the aspect better, Shailesh Sawlani from Uber told how the app connects citizens in 360 countries around the world at just the push of a button. One of the speakers highlighted the need for smart mobility and said that the traffic congestion has affected the transportation in the city to a great extent and there is a need to tackle this issue.

Key speakers at 11th eIndia Maharashtra 2015. (Left to Right) Shailesh Sawlani, GM, Mumbai, Uber; Siddartha Gupta, Head Strategic Industries, SAP; Dr Chandra Shekhar Kumar, Transport Commissioner, Govt of Odisha and Ravikanth Deshpane, DGM, BEST, Govt of Maharashtra

Smart Mobility

Shailesh Sawlani

General Manager-Mumbai Uber Uber has a lot in store for the smart cities. Uber is an app and a technological platform that is evolving in the way the world moves. Uber seamlessly connects citizens in 360 cities around the world. It connects regular citizen with a reliable transport option, where there is a mobile app that allows you to leave your car home and functions as your private driver. It started six years ago in 2009 when its co-founders Travis Kalanick and Garrett Camp, sitting in a conference in Paris, wondered why it is so difficult to get a cab in the city or why is there a hassle to move from one point to another. The point to ponder is that we get a ride with just a push of the button. Uber has 66 centres in cities, that too in just two years since we started in Bangalore. All a customer has to do is to push a button, use the mobile app which shows you the nearest car available. You get all the details, from the vehicle number to tracking it in real time. http://egov.eletsonline.com/shaileshsawlani/

48 egov / egov.eletsonline.com / January 2016

11th Anniversary

BEST Solutions

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Ravikanth Deshpande

Competitive Cities

Deputy General Manager, BEST Government of Maharashtra

As we talk about smart infrastructure for smart cities, at BEST, we are operators for public transport and we have been a major feeder to suburban trains. We also have parallel routes, but they are in patches. In Mumbai, mobility has become a big issue. Smart infrastructure is ensuring smart mobility via transportation in cities. The suburban trains and metros have dedicated lines, so they wonâ&#x20AC;&#x2122;t be affected by mobility, but the public transport, which is the backbone of this city, is being affected. To improve this, we have 4,000 buses plying on 500 routes. We also operate in adjacent municipal corporation areas like Thane and many more, and have observed that people require fast movement, but due to congestion on the road, the mobility has become slow. When we think of smart city, we should think of a solution of fast mobility for citizens, like Uber. We cater to 3.8 million people. If we give them proper mobility, they will only use the public transport. What is required is a smart infrastructure like dedicated lanes for buses. BRTS is not an option, as it will not work in the congested lanes of Mumbai. http://egov.eletsonline.com/ravikanthdeshpande/

Tech for Transparency

Siddartha Gupta Head, Strategic Industries SAP

SAP is one of the largest enterprise application-based companies and has been in India for more than 17 years. Most of the largest companies in India and even around the world are on SAP. We deal with the best secrets and have about 300-plus government customers in India. We are globally ensuring ways to make cities smarter. Cities have always been built up for a competitive advantage. This being the strategic point or a bigger task to look at, the planners need to understand the needs of the city and its community perspective. It is also vital to exploit the infrastructure. The bigger picture is as to why a particular city is competitive or non-competitive and what commonality can be included like transportation and so on. The city administration ensuring this focus is vital. Smart people with smarter idea will come and exploit the ideas. The areas to focus and help the city become smarter are transport and logistics, less traffic on road, setting up more hospitals, etc. The city should look for solutions on health and education. There is a need for the private sector to expand. As everything is available on Cloud, we should utilise productive models of healthcare delivery for citizens. http://egov.eletsonline.com/siddarthagupta/

Dr Chandra Shekhar Kumar Transport Commissioner Government of Odisha

The Government is trying to engage eGovernance solutions for the convenience of the people, particularly in the Transport Department and its related industry. Three-four things which are vital include that the citizens do not want to be harassed while obtaining licences, or while paying taxes. A bus owner too wants to get permit in a transparent manner. That is why, enforcement of all eGgovernance solutions are being made. The three key points are vital components of a smart city: transparency, efficiency and inclusiveness. Firstly, like for registration of vehicle, we have many solutions for citizens, one being when you buy a vehicle, you get a registered number by the dealer nowadays easily. Moreover, for college students we are trying to ensure they get their driving or learning licence within the campus only. We want to reduce the interaction of the officials and citizens to avoid corruption or even the scope of it. http://egov.eletsonline.com/drchandrashekharkumar/ January 2016 / egov.eletsonline.com / egov

INDIAâ&#x20AC;&#x2122;S PREMIER ICT EVENT

Session

Best Practices of Building Smart Cities Brick and mortar are the essential elements of a smart city with IT being an icing on the cake. Storage of data is another important aspect for smart cities, believes Manoj Agarwal from NetApp. The speakers in this session talked about how technology is crucial for development of smart cities. Also, citizen participation via various social networking sites like Facebook, Twitter, Instagram, Google plus was also given attention as it is ultimately the citizens for whom these smart cities are being developed. A focus was given to the cost of these cities as well that will be spent to maintain these high-tech cities. CCTV surveillance, role of stakeholders, following of law and order for establishing buildings and much more grabbed the attention of the speakers in this session.

MoUD Additional Secretary Durga Shankar Mishra (in the Centre) chairs the session â&#x20AC;&#x201C; Best Practices of Building Smart Cities

Data Gathering Crucial

Manoj Agarwal Business Development Manager-Public Sector, India & SAARC NetApp

When it comes to ICT, data is critical and it forms the core of any process. We believe that we have an important role to play in smart cities. Brick and mortar will play a very important role when it comes to smart cities, but at the top of it, IT is an icing on the cake. A critical success factor for the smart cities is collaboration between various departments. The police and the health department are also working in close connection to minimise the loss of life and property. However, it is ultimately the technology, which would enable the close collaboration between these departments, and what is helping the authorities to take smart decisions is essentially the data. Therefore, data architectures need a very close look while defining the IT architecture for these smart cities. We at NetApp essentially help customers store, manage and protect the data. As per a recent survey, we are among the best five multinational companies to work globally and in India, we are among the top 20 companies to work for. http://egov.eletsonline.com/manojagarwal/

50 egov / egov.eletsonline.com / January 2016

11th Anniversary

Engaging Citizens

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Dinesh T Waghmare

Thwarting Violation

Commissioner, Navi Mumbai Municipal Corporation Govt of Maharashtra The Smart Cities challenge is an entirely different programme than the regular programmes of the government. Out of the 98 cities, perhaps only five or ten cities will be selected initially. This programme is basically based upon pubic consultation. The more public consultations we have, the more focus will be there. For this consultation, we have used a digital platform, where we had huge public participation. Moreover, social networking sites like Facebook, Twitter, Instagram and Google plus were also used. Out of a total population of 13 lakh, 2.75 lakh people participated in the discussions. IT should be one of the tools for creation of the smart cities. One of the priorities citizens have indicated is walkability, as in there must be lot of footpaths in the city. Another thing pointed out by the citizens is non-motorised transport. For instance, the city does not have bicycle track, so we will be putting this component in the smart city concept plan. http://egov.eletsonline.com/dineshtwaghmare/

Integrating Systems

Gautam Goradia CEO ComSur

Surveillance by itself is only a starting point, not the end. We are a crime prevention technology provider that sits on top of a CCTV video feed, whether it comes from a company like Cisco or a small Chinese manufacturer. It will work with all your existing CCTV systems. If there is a technology that makes 24 hours of video in one hour, 10 minutes would perhaps be good enough to give sense of what happened. It is only when you review post-facto surveillance, you will begin to realise a lot of things. Along with the real-time surveillance, what you need to have is post-facto surveillance, and while video analytics are important, donâ&#x20AC;&#x2122;t forget the power of human analytics. Further, public participation is an important aspect. The whole idea is to make all stakeholders accountable for the law and order of their buildings and establishments. Places of worship in our country are vulnerable targets and if something happens in a temple, we can have repercussions in the country. As a social initiative from our organisation, what we are doing is we are giving away technology for free to every place of worship in the world. Our technology is exceptional in terms of helping the police themselves in bringing efficiency, and helping them create more managed law and order and so on and so forth. http://egov.eletsonline.com/gautamgoradia/

Lokesh Lohia

Business Development Lead- Smart and Safe Cities Cisco Cisco is not new to smart cities. Globally, we have been working in this domain for quite a long time. In India, we started with point solutions and we were active in most of the safe city projects. We have kick-started a project in Vijayawada, and we are already towards completion of a project in Jaipur, where they are working towards making the city smart. When we travel across cities of the country, we are actually surprised to see that a lot of smart and intelligent solutions are already in place. However, the challenge is that systems in these cities work in silos and donâ&#x20AC;&#x2122;t integrate or communicate with each other. The first step is that we need to design an architecture or framework for a smart city and then try to integrate those on a single platform, which not only helps optimising and delivering better services to the citizens, but also helps in bringing down the cost, which is one of the main criteria of making smart cities a success. When we create the framework of a smart city, we call it a digital platform, where the entire city is connected. http://egov.eletsonline.com/lokeshlohiya/ January 2016 / egov.eletsonline.com / egov

INDIA’S PREMIER ICT EVENT

Session

Ensuring Physical & Cyber Security for Safe Cities One should not forget that safety is one of the important aspects for a smart city which should be given much attention. It is because as the technology is progressing, threats are also increasing every day. So, keeping the cities safe is essential and technology can play a major role in doing so. With the rising number of hackers every now and then, one needs to be cautious and prepared to fight them. Keeping this in mind, Brijesh Singh from Maharashtra Police said, “Once smart cities are there, there might be a system which might not be under man’s control and this might raise security concerns.” It is expected that various aspects like transportation, health, water disposal would be controlled by smart system in a smart city, but a smart way of communication is required for their accountability. The two speakers spoke at length about the security issues and the ways to fight cyber crimes.

Karnataka Additional General Director of Police Sanjay Sahay (Left) and Special Inspector General of Maharashtra Police Brijesh Singh (Right) participate in session – Ensuring Physical and Cyber Security for Safe Cities

Security Concerns

Sanjay Sahay

Additional Director General Karnataka Police The concept of smart cities is something that has become much popular in the last two years, though it has been here for quite a while. Chandigarh is one example and Gurgaon too followed the suite. While doing the research on smart cities, I was forced to presume that it is primarily digital in nature. A major concern in smart cities is its safety and security. The 9/11 attack exposed the world to change and consolidation of activities, nature of organisations and greater usage of technology took place. After the recent Paris attacks, encrypted communication has come to the forefront, which is not difficult to decode. A state which doesn’t have the capability to encrypt the communication in case of threat to national sovereignty and territorial integrity will not be able to deliver its prime duty of sovereignty, territorial integrity and liberty. These kind of breaches and attacks are created to generate fear in the minds of the people that everything is porous, hack-able and breach-able. http://egov.eletsonline.com/sanjaysahay/

52 egov / egov.eletsonline.com / January 2016

11th Anniversary

Cities on Sensors

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Brijesh Singh Special Inspector General, CID Maharashtra Police

If we ask as to what is a smart city, it is network of intelligence sensors. Sensing various parameters, you can get some live examples as demo that is available on Internet that showcases methods on how to hack. All the doomsday scenarios shown in movies can actually happen. For example, maybe a single light moves with instructions or on a SCADA device. If it has an interface, it can be accessed and if it is accessed, then it can be hacked, too. Even the most expensive equipment like the CCTVs can be exploited easily. About 99 per cent of default devices are able to change. Once you have a smart city, you will have a system which might not be in your control. It will be like something is manning your system and tinkering your system. All things you use have an embedded operation system on all hardcore devices. Tomorrow, transportation, health, water disposal is going to be controlled by smart system, but a way of communication should be devised for accountability. http://egov.eletsonline.com/brijeshsingh/

Eradicating Forgery

Dr Deepali Pant Joshi

Executive Director Reserve Bank of India The compound annual growth rate of notes continues to grow because there is no way you can trace a transaction. We are the third-largest consumers of currency notes. Electronically, you can simulate any note or any security feature. One of the features these currency notes have is called covert features, which are not shared with everyone. This is because when we print that note, we call it cylindrical watermark bank note paper and a feature is built into it which will pop out if you see it under a special machine. The image of Mahatma Gandhi on a note shows you your tradition and roots. Moreover, it is very difficult to replace the face of Gandhi, especially the wrinkles on his face. So, security is an important aspect for currency as well. I had the opportunity to design a brand new note, which is going to come shortly with many security features, and that cannot be replicated. Further, counterfeiting is something in the note, which is a primary and principal concern that RBI is obsessed with. http://egov.eletsonline.com/drdeepalijoshi/ January 2016 / egov.eletsonline.com / egov

INDIAâ&#x20AC;&#x2122;S PREMIER ICT EVENT

Session

Smart Banking and Financial Ecosystem for Smart Cities As everything goes smart, how can banks be left behind? While discussing the use of technology for smart banking methods, special role of financial inclusion and mobile wallets was also talked about in the session. The speakers also mentioned about the contribution online payments make to simplify the payment process for the customers. As per one of the speakers, mobility, big data and payment are the three pillars of banking. Electronic payments platforms, payment gateways, CMS services were other elements from the banking sector that were discussed in detail by the key speakers during the session. Use of Aadhaar was also emphasised upon to easily open the bank accounts and get access to those so as to provide more benefits to the citizens.

SIDBI Chairman and Managing Director Dr Kshatrapati Shivaji moderates the session on Smart Banking and Financial Ecosystem for Smart Cities

Money on Mobile

Amarkant Jai

Vice President-Consumer Connect My Mobile Payments Limited There is a requirement of cashless transactions. We have two wallets â&#x20AC;&#x201D; one is B2B, called Money On Mobile, and the other is B2C, called MoM wallet. In a short span of time, we have had two cashless campuses that is accessing money through swipe cards or through mobile phone. The mobile phone cuts across and is a big leveler today. Tele-density in India is increasing at a fast pace. The smart city and financial inclusion is about how mobile wallets can play a special role. We have done enough work in bill payments and utility payments, and education, transport, healthcare and insurance. My take for a smart city is that for a smart city, you yourself need to be smart first, be equipped with smart tools of technology. So, you need to be upgraded first and a change management has to be done. Moreover, it has to be an orbit-shifting technology. http://egov.eletsonline.com/amarkantjai/

54 egov / egov.eletsonline.com / January 2016

11th Anniversary

Financial Connect

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Digital Identity V Swaminathan Vice President & Business Head Kotak Mahindra Bank

We at Kotak Mahindra really intend to cover smart banking and financial inclusion. We are the fourth largest in India and the bank has acquired a network of 11,261 branches in 27,700 towns in the country. We are 30th in position for the year in financial space. We have global footprint, in countries like Dubai, Mauritius, etc. We believe in the theory of ‘Why not earn more?’. We are digitally very active. The three pillars of banking are mobility, big data and payment for banking. We would like to highlight that we provide services for government business solutions. We do a lot of work with the Government of Maharashtra and show how technology plays a critical role. As discussed in this event earlier, the three pillars of governance are transparency, efficiency and technology. What we offer at Kotak is really based on these three notions for the benefit of the customers. We work on four government banking solution facets: payment, collection, communication and technology. We have a significant expertise in electronic payments platform. Payment gateway is a key for government body for corporate CMS services, which is cash and collection, and for PSUs, we do trust banking. Our core is eGovernance projects and expertise for state banking. We really focus through banking system to provide last-mile connection, which even the government envisages across states. http://egov.eletsonline.com/vswaminathan/

Availing FI

Prashant Singh Assist Director General UIDAI, Maharashtra

While all aspects have been covered by the speakers, I feel one important component is left out. When online is the key in all areas, it is imperative that we have an online identity as well. UIDAI has also sought solutions to generate an ID which can be available anywhere and anytime for the citizens. To realise the dream of smart cities, digital cities or in larger context a digital India, you need a digital ID, which differentiates the unique ID from the digital one. How does one achieve uniqueness? It is through biometric technology: Aadhaar number that helps match biometric numbers. One individual gets only one identity. By this feature itself, Aadhaar can be used not only in financial but also in the non-financial sectors. Aadhaar could be used in many ways, but all these things are subject to the Supreme Court decision of allowing Aadhaar use in certain services. The mandate of UIDAI is to give every resident a unique online 12-digit identity, through which we generate a basic demographic name, address, date-ofbirth, 10 fingers’ print. We have the largest biometric system in the world. We have attained about 94 crore IDs multiplied by 12. We are the world’s first country having highest online identity platform. http://egov.eletsonline.com/prashantsingh/

Shankar Jadhav

Head-Strategy Bombay Stock Exchange When we talk about smart banking and financial inclusion, it is usually about a person, who had not even seen a smart phone and is able to operate it today. We want people to learn sophisticated technology nowadays, but it should be about how an uneducated person can avail smart services easily. For example, the advent of the Aadhaar card, even though it is a welcome initiative, there is a problem. We are asking the poor to come into Aadhaar fold, but why we are not asking the rich ones to have an Aadhaar? I will ask all of you to have Aadhaar, let them follow you and not the vice versa. http://egov.eletsonline.com/shankarjadhav/ January 2016 / egov.eletsonline.com / egov

INDIAâ&#x20AC;&#x2122;S PREMIER ICT EVENT

Session

Government Service Delivery through eGovernance and mGovernance in Urban and Rural Landscape and Importance of Capacity Building Earlier, the services were delivered to the citizens by the electronic processes known as eGovernance. Sometime later, the process became much easier as the same was started to be delivered via mobile as well. The journey progressed and it went from eGovernance to mGovernance. In this session, the speakers talked about the ways technology is easing itself and also the lives of people. Solutions for promoting tourism and development were discussed. The transferring of eGovernance services to mobile enables smart and flexible working and obviously makes most of the tasks easier for people as well.

Government officials and industry experts participate in a panel discussion on Government Service Delivery through eGovernance and mGovernance in Urban and Rural Landscape and Importance of Capacity Building

Technical Void

Rahul Rekhawar

Commissioner Parbhani City Municipal Corporation Parbhani is a very small district in Maharashtra. It is a drought-prone area with very low income level of the people there and does not have much industrial scope because of scarcity of water. The challenges in providing basic services that anybody expects from a corporation are drinking water, sanitation and solid waste management. As it was a municipal council since 2011, all these facilities lacked good standards, primarily because of the low attention and low income levels of the Corporation itself. When we think about the municipal councils and small corporations of Maharashtra, the primary problem that we face is that of technical guidance. There is a difference in the service availability at bigger corporations like Navi Mumbai and Pune, and small corporations like Parbhani. Coming to drinking water, sanitation and solid waste management, what we need primarily is a solution that is based on ground realities analysed through a technical eye. http://egov.eletsonline.com/rahulrekhawar/

56 egov / egov.eletsonline.com / January 2016

11th Anniversary

Plethora of Options

issue

Linking the Hills Prasad Kolte

Chief Operating Officer, MahaOnline, Government of Maharashtra When we talk about the landscape of the eGovernance and mGovernance, there is definitely something to look at. At MahaOnline, eGovernance is something on the governmentâ&#x20AC;&#x2122;s side and mGovernance is something at the citizenâ&#x20AC;&#x2122; entry point. So, citizens are getting more and more options to avail the government services through implementation of technology. Another thing is G2G communication, which is going to play a vital role within the government departments. http://egov.eletsonline.com/prasadkolte/

Initiating mGov

Ramesh Ramanathan

Business Unit Head-GRP ABM Knowledgeware We are perhaps the only company to be involved in the implementation of eGovernance in around five states, which has benefitted more than 8.3 crore of urban population, as our services deliver 2.4 crore citizen services annually. Not just urban local bodies, we are also into implementing solutions for tourism and development. We also take this eGovernance in digitising the back-end processes and interacting within the inter-government framework. Today, the mobile phones, especially the smartphones, have made so many technologies obsolete. The key aspects of mGovernance include transforming eGovernance services directly to mobile platform, providing access to mobile technologies and enabling smart and flexible working. http://egov.eletsonline.com/rameshramanathan/

Deepak Kumar

Secretary, Department of Information Technology, Government of Uttarakhand Our focus is mainly on connectivity and the citizen services. Like most of the states, Uttarakhand also has State Wide Area Network (SWAN). The first thing we did to remove the bottlenecks between the districts and the state was to increase the bandwidth by 2.5 times. These days we are working to integrate the districts with the National Knowledge Network (NKN), so that the district to state connectivity increases by 100 mbps or 1gbps, wherever it is available. On the ground, we are connecting all the offices of the Government of Uttarakhand through horizontal connectivity, as we have vertical pops very less in number. We have 13 districts and 95 blocks. Further, each and every treasury office in Uttarakhand is online. We have approached the Government of India and requested them to connect every district up to the village level through optical fibre network under the NOFN Project (now BharatNet). The main focus of a state like Uttarakhand, where geographically it is very difficult to go ahead, is to get connectivity among all the offices of the government. Through that connectivity, we are providing citizen services, which are being offered not only by the government centres, but under the PPP mode and CSCs as well. http://egov.eletsonline.com/deepakkumar/

Connecting Lingual Dots

Daljeet Singh Head-Government Business MeritTrac

Today, there are close to 190 million people who are accessing Internet across the country. We are the third-largest technology-accessing population after the US and China. There is a huge shift that took place in the profile of the people, who are accessing technology. Earlier, it was the urban population that was quite comfortable with the use of technology, and now the shift is towards rural India, which is important for an inclusive growth. And, the moment we talk about the inclusive growth, we have to move to tier III or hinterland of the country, where people are not that technology-savvy or well-conversed with English language. They are comfortable accessing their daily needs and services in vernacular languages. As a country, there is huge investment committed by the state and the central governments in terms of 100 smart cities to be taken up. http://egov.eletsonline.com/daljeetsingh/ January 2016 / egov.eletsonline.com / egov

INDIAâ&#x20AC;&#x2122;S PREMIER ICT EVENT

Session

PSUs for Make in India Public Sector Undertakings have a major role to play under the Make in India programme. It is one of the flagship projects by the Prime Minister Narendra Modi which has been receiving much limelight since its launch. Representative of Maharashtra State Electricity Distribution Company R R Bhalekar spoke about IT implementation in Mahavitaran and also the implementation of other consumer-centric applications. Moreover, internal reforms within PSUs are also necessary before these could step ahead and participate in the 100 smart cities project. Deepak Srivastava from Mahanadi Coalfields Limited told about data transmission, GPRS vehicle tracking system and other methods to save time and energy.

Maharashtra State Electricity Distribution Corporation GM-IT RR Bhalekar presents his views on PSUs for Make in India

IT in Power

Changing Mindset

Deepak Srivastava

R R Bhalekar

GM-IT, Maharashtra State Electricity Distribution Co Govt of Maharashtra

Chief Vigilance Officer Mahanadi Coalfields Limited

Regarding implementation of IT in Mahavitaran, utility has to play a major role. On the utility side, we are majorly implementing consumer-centric applications. These should be online payments, which are quite important. Similarly, for smart cities, we are definitely going on smart metering side. Regarding consumer facilities, Mahavitaran has around 100 Consumer Facilitation Centres (CFCs), which are catering to nearly 2.8 crore consumers in the State. We are trying hard to cater to the consumers by providing proper services to these consumers. Being a PSU and a utility company, we are participating in smart cities and going for smart technologies.

When we talk of coal sector, many eyebrows are raised because coal is black. Therefore, people automatically start thinking that transactions and operations are also black in the sector. However, this mindset of the general public is changing following introduction of these technologies. The challenges faced in mitigating these vulnerable areas were also there. Also, most of the things that we plan remain on the paper only. Unless and until it is translated into action, we canâ&#x20AC;&#x2122;t get the desired results.

http://egov.eletsonline.com/rrbhaleka/

http://egov.eletsonline.com/deepaksrivastava/

58 egov / egov.eletsonline.com / January 2016

Knowledge DIGITAL INDIA

Exchange

Host Partner

CONFERENCE • AWARDS • EXPO

19-20 February 2016 • Kovalam • Kerala

DIGITAL INDIA FOR EMPOWERED INDIA

Digital India Knowledge Exchange 2016 Kovalam, Kerala

Key Themes CHIEF GUEST

GUEST OF HONOUR

Shri. Oommen Chandy Hon’ble Chief Minister Kerala

Shri. P.K.Kunhalikutty Hon’ble Minister for Industries and Information Technology Kerala

• • • • • • • •

Digital India & Digital Kerala eGovernance & mGovernance for Government Service Delivery Ensuring Security in the era of Digital India ICT in Education PSUs for Make in India ICT in Healthcare Financial Inclusion for Inclusive Growth Challenges in Digital Infrastructure

PROGRAMME CHAIR KOVALAM

#ke_kovalam

ke.eletsonline.com

P H Kurian Principal Secretary, Department of Information Technology, Government of Kerala

For Partnership Queries contact: Fahim Haq, +91 8860651632, fahim@elets.in For Programme Queries contact: Kartik Sharma, +91 8860651635, kartik@elets.in, Arpit Gupta, +91 8860651637, arpit@elets.in Elets Technomedia (P) Ltd., Stellar IT Park Office No. : 7A/7B, 5th Floor, Annexe Building, C-25, Sector 62. Noida, UP - 201309, India, Ph: 0120-4812600

INDIA’S PREMIER ICT EVENT

IT Works for Health Sector With technological interventions becoming order of the day, more and more organisations are embracing IT to improve their operations and making service delivery efficient. Healthcare delivery in India has been a challenge, like rest of the developing world, where infrastructure falls short of the requirement. In this backdrop, leveraging innovations and technology to transform healthcare delivery is the right way to go. With an aim to discuss the present state of healthcare, past initiatives and their outcome, likely future trends and what needs to be done to bridge the gap, a separate “elets Maharashtra Healthcare Summit” was organised as part of the “11th eIndia - Maharashtra”. We present here the views of key speakers in a nutshell here.

60 egov / egov.eletsonline.com / January 2016

11th Anniversary issue

Session

Leveraging Technology for Healthcare Transformation Technology has been a game changer in the healthcare sector. The session saw various health sector stakeholders, including hospitals and other medical institutions, sharing their experiences, showcasing their achievements and highlighting the issues they have come across, in the delivery of healthcare. The aspects discussed at the session included interface tools for handicapped, RCTS and telemedicine, among others. Also, the use of technology for better healthcare delivery was deservedly under focus in this session. Several initiatives, like eAushadhi, Blood on Call and MCTS, undertaken by the Government of Maharashtra were also the topics for discussion. ASHA and Janani Suraksha Yojana under the National Health Mission were given major attention, along with other projects, such as eHealth, HIS project, telemedicine and eMamta hogging the limelight.

Principal Secretary â&#x20AC;&#x201C; IT, Government of Maharashtra, Vijay Kumar Gautam address the audience during the session

Easing Healthcare

Integrating Sectors

Dr Prakash Wakode

Joint Director, Department of Medical Education & Drugs Government of Maharashtra

V K Gautam Principal Secretary Department of IT Government of Maharashtra

There are a number of common things between the Health Department and us, like human machine interface tools for handicapped, RCTS, and in particular, telemedicine. We have also formed a group that will help the physicians to be placed in the remote areas to communicate with our experts. Being a teaching institution, we also started using eLibrary for students, and eClass, where people sitting in smaller towns can communicate with large centres and even abroad for various dialogues or seminars.

It is needless to emphasise that if the overall healthcare ecosystem is brought to a digital platform, both public and private sector will have to be integrated at some levels. For this, we need to work out on strategic interventions at the policy and regulation levels without tinkering much with the professional autonomy of these institutions or individuals. We can also get a set of critical data which can provide critical information for an overall statewide management of emergencies in the healthcare system.

http://ehealth.eletsonline.com/2015/12/drprakashwakode/

http://ehealth.eletsonline.com/2015/12/vkgautam/ January 2016 / egov.eletsonline.com / egov

INDIA’S PREMIER ICT EVENT

Game Changer

Towards Digitisation Dr Vinod R Rao Dr Tarun Chaudhary

Project Director, Maternal Health, National Health Mission Government of Rajasthan ASHA and Janani Suraksha Yojana (JSY) were the key interventions when the NHM started. However, nobody unfortunately knows what ASHAs are doing in the field. In Rajasthan, there are 48,000 ASHA workers and we have created a structure keeping a detailed record of them. We built this by assembling the existing resources and converted them all into digital. We designed a claim form which made the ASHAs aware of the paid 26 activities that they are entitled to. This helps monitor the work done by ASHAs in every district and the CMO concerned releases the payment with a digital signature after verification. This helps us closely monitor ASHAs, as it’s linked with PCTCS. ASHA Soft is evidence-based and we have created a dedicated ASHA helpline to deal with their queries. For this, we have also paid more than `80 crore to ASHAs this year.

http://ehealth.eletsonline.com/2015/12/drtarunchaudhary/

Enabling Connectivity

Sandeep Khurana

Vice President United Health Group

Mission Director National Health Mission Government of Gujarat

Healthcare is one of the sectors that has implications for a common man more than any other sector. There is no other sector that has so much scope of application of technology relevant to a common man than on the health sector. Over the decades, we have experimented with the application of technology and have seen remarkable outcomes. In health mission, the Mother and Child Tracking System (MCTS) has turned out to be a game changer. http://ehealth.eletsonline.com/2015/12/drvinodrrao/

Impacting Well-being

I A Kundan

Mission Director National Health Mission Government of Maharashtra Maharashtra is one of the leading states in terms of healthcare. We have more than 10,500 sub-centres, 1,811 primary health centres, more than 483 hospitals and delivery points up to 1,590 at sub-centre levels. Maharashtra, in all aspects, is going forward and this is an indicator for the same. There has been an exceptional reduction in IMR and MMR, around 87 per cent. We are using information technology solutions in monitoring across offices. For instance, we have got a health management information system. The Government of Maharashtra has its own software eOffice, eTendering, court case management system, eAushadhi, Blood on Call, MCTS and many more. MCTS is one good software to track IMR and MMR. It also creates a unique ID number when a woman first gets pregnant, and accordingly, the flow up plan is generated. http://ehealth.eletsonline.com/2015/12/iakundan/

The way we see healthcare technology and how the percolation of technology can happen at state and population level has two layers - foundational and advanced building blocks on top of that foundation. From foundational standpoint, eHealth and HIS projects, and telemedicine and eMamta are enabling last-mile connectivity for the poorest of the poor. What we have experienced while working in Haryana is that the data we start collecting becomes increasingly important with time. You begin to create disease registries. You are able to plot incidents of communicable diseases and non-communicable diseases on the state’s map and you are able to direct your programmes at district, taluka and block levels. We have done similar work across the world and it is heartening to see that India has left behind many of the advanced countries in deploying these initiatives. Once we have this basic layer ready, we are able to run various programmes and design clinical pathways for patients with advanced morbidities. http://ehealth.eletsonline.com/2015/12/sandeepkhurana/

62 egov / egov.eletsonline.com / January 2016

11th Anniversary issue

Session

Building Infrastructure for Making Healthcare Accessible and Affordable to all - State Perspectives

Better technology infrastructure is the first and foremost thing to be kept in mind before talking about providing better healthcare services in remote areas. It’s only after that technology-driven healthcare initiatives, like teleopthalmology for treatment of eyes and telemedicine, can be thought of. And, the session lay due emphasis on the infrastructure aspect. Mobile-based monitoring of mother and child in Chhattisgarh was talked about by Dr Ayyaj Fakirbhai Tamboli, Director, National Health Mission, Government of Chhattisgarh. Facilities like GIS mapping to locate the nearest health facility were listened to by the audience with rapt attention. Apart from that, Dr Akun Sabharwal from the Drugs Control Administration shed light on online licensing, which points to the efficient use of technology.

Dr Akun Sabharwal, Director, Drugs Control Administration, Govt of Telangana, speaks on Building Infrastructure for Making Healthcare Accessible and Affordable to All – State Perspectives

An Eye-opener

Dr Sandeep Namdeo Mahatme Mission Director, National Health Mission Government of Tripura

Tripura holds a population of almost 37 lakh, predominantly in rural and tribal areas. However, the state faces the challenge of availability of specialised doctors (eye specialists). With 75 per cent rural population, we have only 20 doctors out of which 10 will be retiring in 2016. We also have two medical colleges with limited capacity and sudden increase in the number of eye surgeons is not possible. Therefore, making use of appropriate technology, we opted for teleophthalmology six years ago. Initially, we started with teleophthalmology services in the blocks, as they had the advantage of the dual connectivity of the blocks — traditional and mobile towers, which were specially erected for the purpose of connectivity. The patients were being screened in the BDO office and the same data was transferred to the referral hospital – IGM Hospital, the only hospital at the state level where ophthalmologists view the records and prescribe medicines online. The patients take the printout of the prescription and purchase the medicines from the chemist. http://ehealth.eletsonline.com/2015/12/drsandeepnamdeomahatme/

January 2016 / egov.eletsonline.com / egov

INDIAâ&#x20AC;&#x2122;S PREMIER ICT EVENT

Healthcare on Mobile

Dr Ayyaj Fakirbhai Tamboli Director, National Health Mission Government of Chhattisgarh

Chhattisgarh started with mobile-based monitoring of mother and child in 2012. Earlier, it was a Java-based platform in mobile phones. But now, we are shifting towards Android-based tablet system. We have distributed these to 275 ANMs. It has already been implemented in urban areas and now we are implementing it in rural areas as well. We also created an application to make people aware. It is a GIS mapping-based thing, which captures the photograph of a location and its latitude and longitude. It is pushed into the system and based on that all the public health facilities have been mapped. With this map, people can locate the nearest health facility. Another mobile application provides drug availability information in public health facility, generic name of the drug. Thus, the pharmacists know about the status of the drugs available in the warehouse through a transparent ecosystem.

http://ehealth.eletsonline.com/2015/12/drayyajfakirbhaitamboli/

Tech Efficiency

Dr Akun Sabharwal

Director, Drugs Control Administration Government of Telangana Telangana has 490 big manufactures and around 28,000 pharmaceutical shops. We have shifted to online licensing. It might appear strange to the IT world, but most of the pharmaceutical regulations still happen on paper and pen. We have also done flow charting and time-lining. In Telangana, now we assure that if you want to set up an industry, we will give you the licence in 30 days. There is also a penalty clause â&#x20AC;&#x201C; if the file is stuck at any level, there is a penalty of `1,250 per day beyond 30 days, so the employee concerned has to pay from his pocket. We achieve it through barcoding and file tracking system. The entire process is on website now for manufacturers and pharmacy shops. Across the country, regulations happen in terms of areas and we have shifted from that approach to something called the verticals. We have specialised teams looking after cosmetics, vaccines, etc. The US is the only other country that does it. http://ehealth.eletsonline.com/2015/12/drakunsabharwal/

64 egov / egov.eletsonline.com / January 2016

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INDIA’S PREMIER ICT EVENT

Shri Devendra Fadnavis Hon’ble Chief Minister, Maharashtra

Awards winners pose for a group photograph at 11th Elets eIndia Summit 2015, Maharashtra

egov / egov.eletsonline.com / January 2016

Maharashtra stands out among the states of India that have excelled in the field of eGovernance. However, 2015 holds special significance for the State, as it was during the year that the government rolled out its ambitious ‘Aaple Sarkar’ (our government) platform aiming to virtually link every citizen in the State with the government. At 11th eIndia-Maharashtra 2015 summit, Shri Devendra Fadnavis, Hon’ble Chief Minister, dwelt at length on the initiatives undertaken by the State to provide citizens the ease of access to the government services for availing the online services. Elets Technomedia CEO Dr Ravi Gupta presents a memento to Shri Fadnavis

11th Anniversary

issue

Dr Antriksh Johri Director (IT & Project), CBSE SARANSH: The Central Board of Secondary Education (CBSE) has always been a frontrunner educational domain with pioneering role in infusing ICT in examination system, thus bringing transparency and also partnering strongly in the Digital India initiative. CBSE has developed an in-house decision support system called Saransh. It is a tool for comprehensive self review and analysis for CBSE affiliated schools and parents. It enables them to analyse studentsâ&#x20AC;&#x2122; performance in order to take remedial measures. It brings schools, teachers and parents closer, so that they can monitor the progress of students and help them improve their skills.

January 2016 / egov.eletsonline.com / egov

INDIAâ&#x20AC;&#x2122;S PREMIER ICT EVENT

V S Tomar Director, Systems, DDA Mobile application for protection of land by uploading periodic photographs: This mobile application has been designed and developed in DDA through which the officials of Land Protection Wing and Engineering Wing upload the photographs of vacant lands on weekly basis. In this process, the latitude and longitude of the locations are also captured though these photographs and thus one can easily detect the encroachments and a timely action for removing those can be taken.

Shankar Deshpande Joint Project Director (Town Planning), MMRDA eTendering Solution: The Maharashtra Government issued a Government Resolution on August 6, 2010, regarding use of eTendering for processing of tenders above Rs 50 lakh and later the amount was revised to `10 lakh. Accordingly, MMRDA decided to implement the eTendering solution. Sify NextendersÂ was roped in as an agency for implementing the programme and maintaining it for five years. As part of the RFP scope, the implementing agency customised the eTendering solution.

Lux Rao Country Leader & CTO, HPE Hewlett Packard Enterprise eHealth Center Solution: HPEs eHC solution addresses health needs of our country with a simple yet effective solution that leverages the best of developments in the Healthcare domain and IT. The solution called HPE eHC - eHealth Center initiative enables improved access and effectiveness of primary healthcare in underserved areas. By providing underserved populations with access to quality, affordable healthcare, the initiative plays a critical role in contributing to healthy, vibrant communities and spurring economic growth.

Sapna Goyal Marketing Head, HCL Infotech Creating a world class IT Infrastructure Transforming e-Governance in Madhya Pradesh: Under the National e-Governance Plan (NeGP), State Data Centers (SDCs) have been identified as one of the key-supporting elements of eGovernance initiatives and businesses for delivering services to citizens with greater reliability, availability and serviceability. The SDC provides better operations and management control and minimises overall cost of Data Management, IT Management, Deployment and other costs. SDCs are envisaged to establish a robust infrastructure to enable the State Government provide efficient delivery of Government services to Government Departments (G2G), Citizens (G2C) Businesses(G2B).

egov / egov.eletsonline.com / January 2016

11th Anniversary Karen Ravindranath

issue

Product Manager, Zoho Corporation Pvt Ltd WebNMS IoT Platform: WebNMS is a leading provider of scalable IoT platform for building real time enterprise applications. The software platform is engineered to address key concerns such as energy management, remote site management and mobile asset monitoring. The time it takes for the completed application to reach market can be crucial factor in staying ahead of the competition. The above said let us consider the business situations and the assorted problems associated with them. For Sun Electricals, a company involved in generation and transmission of power, based out of India, the fault outage was one of the major issues that had been constantly troubling them but now stands resolved through WebNMS.

Akhilesh Chouhan

Deepak Srivastava

Assistant Commissioner, Department of Cooperation, Govt of Madhya Pradesh

Chief Vigilance Officer, Mahanadi Coalfields Ltd MCL Vigilance Secretariat: The implementation of electronic surveillance system allows the real-time monitoring of mining and dispatch activities in the coalfield areas. With this new e-initiative, now all the operations and the data generating in the mining areas of MCL will be directly under surveillance of the company headquarters.

eCooperatives - Department of Cooperation: eCooperatives is a 24x7 web enabled unicode compliant system for Registrar- cooperatives societies, Government of Madhya Pradesh. There are over 37,000 societies, having about 1.5 crore members. The department has approached NIC for computerisation. The formats had redundant information which leads to inconsistency of data and have been redesigned in consultation with NIC.

Rajeev Mehta Project Manager CMS Computers Ltd Punjab Land Record Services: Land record keeping is very significant in the present scenario to update and revise changes made in the ownership due to the scarcity and cost of ownership of land. Agriculture being an essential part of Punjabâ&#x20AC;&#x2122;s economy, accurate and updated land ownership record maintenance is a big challenge. PLRS is an e-governance project with an objective to provide prompt and efficient services of Land and Revenue to public through effective use of Information Communication and Technology.

10 January 2016 / egov.eletsonline.com / egov

INDIAâ&#x20AC;&#x2122;S PREMIER ICT EVENT

Brijesh Singh Special Inspector General, CID, Maharashtra Police CCTNS Maharashtra: Launched in September 2015, Crime and Criminal Tracking Network and System (CCTNS) aims to adopt a paperless working mechanism. With this system, claimed to be the first such initiative by a state, the police is able to register an FIR with a single click. It is not just for checking the increasing crime graph, but it also has the potential to transform the police force and make it more people-friendly.

Ratnakar Waghmare Additional Commissioner, Nanded Naghala City Municipal Corporation Basic Services to Urban Poor: Nanded is having over 285 slums under its jurisdiction, which are in very pathetic condition because of poor infrastructure. People are in dire need of pukka houses in Nanded. Keeping the slum free city dream in mind, NWCMC has started Basic Services for Urban Poor (BSUP) project in the city. The Centre had rolled out the mission as JnNURM in 2005 which includes submission as BSUP, aiming to eradicate slums from cities. This submission includes providing concrete RCC house of minimum 269 sq ft carpet area, having one bedroom, living room and kitchen room. NWCMC got approved 11 DPRs having 27,985 dwelling units costing Rs 1113.37 crore by Government of India.

Faiyaz Khan System Manager, CIDCO CIDCO Smart City Initiatives: CIDCO has developed Navi Mumbai across an area of 344 sq kms as a self-sufficient well planned city with state-of-the-art physical, housing, social, educational, cultural and health infrastructure. Besides, the Corporation has also developed major city level projects like Vashi Exhibition Centre, Golf Course and Central Park among others. To leverage this city infrastructure and provide efficient services to the residents, the VC&MD has launched a transparency plan to leverage the advances in IT for improving the experience of citizens in interacting with the Corporation. The Corporation is striving to provide next level of smart city experience with a focus on providing efficient and faster services to the citizens.

egov / egov.eletsonline.com / January 2016

ce nan

ICT Fo r

n Centric G

tize Ci

PUNJAB

ePunjab Conference, Expo & Awards, 26 February 2016

Government of Punjab has been progressing in its

Elets Technomedia, along with Government of Punjab,

journey towards creating a knowledge society by

is organizing ePunjab Conference, Expo & Awards on

harnessing the power of Information and Communication

26 February 2016 in Punjab.

Technology (ICT).

To achieve this objective, Punjab has enunciated many initiatives in the ICT sector, which will deliver significant benefits to the citizens and businesses and also improve the efficiency of Government functioning.

This summit will highlight e-Governance initiatives in Punjab that serve as a benchmark for other states to follow, as well as providing a knowledge sharing platform of best eGovernance practices across the nation.

Focus Areas > Citizen Centric Service Delivery in Punjab. > Community Management in Police through Saanjh Centers. > eGovernance in Food Grains Management. > Use of IT in Management of Social Security/Welfare Schemes.

Chief Guest Parkash Singh Badal Chief Minister, Government of Punjab

> mGovernance for Government Services. > IT Investment in Punjab > ICT in key sectors like Health, Education, Banking, Urban Development etc. > IT in Agriculture and allied activities like Dairy Farming.

Guest of Honour

Programme Chair

Sukhbir Singh Badal Deputy Chief Minister, Government of Punjab

Patner Publications

Sarvesh Kaushal Chief Secretary, Government of Punjab

Organiser

www.eletsonline.com

For queries, please contact: Kartik Sharma, +91 8860651635, kartik@elets.in

Host partner

INDIA’S PREMIER ICT EVENT

Dr Vinod R Rao Mission Director, NHM, Govt of Gujarat Kuposhan Mukt Gujarat: With the specific objectives of identifying and treatment of Severely Acute Malnourished (SAM) children, Health and Family Welfare Department of Gujarat State has taken a new initiative. This initiative aims to contribute in reducing IMR and Under 5 mortality under ‘KuposhanMukt Gujarat’ campaign. Along with UNICEF private doctors, medical colleges, NGOs like Akshaypatra, cooperative organisations, corporates and PSUs have also extended technical and physical support to this noble cause. Screening of all 45 lakh children of less than six years of age has been done by the health workers under direct supervision of medical officers to know the status of malnutrition.

Jagdish P Patil General Manager, BEST Automation of Bus Routes Scheduling and Optimisation of Crew Utilization:The BEST undertaking has been providing bus services within the Mumbai Municipal area as well as the neighbouring townships of Navi Mumbai, Thane and Mira Bhayander. To provide the best service connections, the undertaking operates more than 500 routes with a schedule of 4000 buses comprising of AC, Single Decker, Double Decker and Midi buses. This composition is invariably based on the demand, operational requirement and the topographical needs. Preparation of schedules is a voluminous exercise with the integration of resources i.e. buses and manpower in the best possible manner.

Shankar Deshpande Joint Project Director (Town Planning), MMRDA Smart BKC 1.0: Smart BKC 1.0 aims at striving to become Smart Financial District harnessing the use of information and communications technology that could play in transforming the complex into a model region of the future focused on three key aspects of livability, workability and sustainability. Smart BKC 1.0 envisages establishing key foundation initiatives with strong ICT backbone for seamless experience for tenants, employees, other stakeholders with reduced energy consumption and reduced environmental stress. As part of its Smart BKC preparedness, MMRDA has conducted feasibility study 1 of implementation of Smart initiatives.

egov / egov.eletsonline.com / January 2016

11th Anniversary issue

Satish Jorapur N V Choudhari District Informatics Officer, NIC, Akola Concrete and Effective e-Governance Framework: It is the implementation of basic concept of governance that is optimum use of technical resources with minimal technical efforts and exercises for improved service delivery, increased throughput and efficiency to get ‘More from Less for More And More’ and ‘Minimum Government, Maximum Governance’.

National Busines Manager, CMS Computers Ltd Bangalore One: With a view to take the benefits of IT to the common man, the Karnataka Governmen has embarked on a unique IT project that seeks to redefine Public Service – Bangalore One Integrated Citizen Service Centres (ICSCs). The objective of Bangalore One is ‘To provide selected services and information of departments and agencies of State and Central Governments in an efficient, reliable, transparent and integrated manner on a sustained basis through an easy access to a chain of computerised ICSCs to the citizens of Karnataka’.

Paresh Shah CEO, Allied Digital Services Pune City Surveillance: Safe city projects implementation as part of smart city initiative is a revolutionary change in the digital governance. Allied Digital has implemented a large state-of-theart technology at a massive scale which not only matches but surpasses the expectations. This project integrates numerous sub-systems each having unique infrastructure, hardware and software at multiple levels.

Shreyas Goyal on behalf of School Education & Sports Department, Pune Online School Allocation as per RTE 25% Reservation: In its landmark judgment on April 12, 2012, the Supreme Court upheld the Constitutional validity of the Right to Free and Compulsory Education (RTE) Act, 2009, which mandates a minimum of 25 per cent free seats for children belonging to weaker sections and disadvantaged groups (EWS) in all private unaided primary schools. In particular, Section 12 (1) (c) of the RTE Act stipulates that the 25 per cent reservation be implemented while admitting students to Class 1/ School entry level.

R N Behra Senior Technical Director, NIC, Odisha Dynamic Portal of Odisha Crime Branch: Odisha Building and Other Construction Workers Welfare Board under Labour and Employees State Insurance Department is the nodal department for implementation of the Building and Other Construction Workers (RE&CS) Act and Welfare Cess Act, 1996. The act has been enacted to regulate employment and other condition of service of Building and Other Construction workers and ensure their safety, health and welfare measures.

January 2016 / egov.eletsonline.com / egov