eGov July : Haridwar Issue

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JULY 2018 | VOLUME 14 | ISSUE 13

Paving Way for

SPECIAL MESSAGE TRIVENDRA SINGH RAWAT, Chief Minister, Uttarakhand

EXCLUSIVE INTERVIEW MADAN KAUSHIK, Minister for Urban Development, Housing, Rajiv Gandhi Urban Housing,

Census, Restructuring and Election, Government of Uttarakhand

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Editorial Maha Kumbh Set to Enliven Haridwar’s Landscape

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Ahead of an expected religious congregation of millions of people on the occasion of Maha Kumbh 2021 in Haridwar, the city administration has plans to ensure a comprehensive transformation. To achieve multi-dimensional objectives, a makeover of unprecedented scale has been planned through innovation and technology. The latest issue of eGov magazine is thus focused on this holy city to explore and unravel the vision, the mega-plan and the mammoth exercise of literally presenting Haridwar in a new Avatar to the sea of devotees and tourists set to visit this city in 2021 and even many years after the Maha Kumbh. The Haridwar Roorkee Development Authority, Municipal Corporation of Haridwar, and Elets Technomedia, in this wake, have jointly organised the Innovation Summit Haridwar to deliberate upon and discuss the best practices which can be or have already been applied in other Kumbh cities of Varanasi, Ujjain and Allahabad previously. To unearth the scheme of things and the scope for various sectors of the industry for the Maha Kumbh through a range of interviews, articles and features we have tried to understand and explain how technology and innovation is set to redraw the horizon of Haridwar in the modern way. We have tried to observe how it is being attempted to make the Maha Kumbh a state-of-the-art affair using innovation and technologies like never before. Uttarakhand Chief Minister Trivendra Singh Rawat has also shared a special message for this special edition of the magazine.

EVENT REPORTS

The State’s Minister for Urban Development, Madan Kaushik, has also shared his vision for the new urban plan for Haridwar. Our Cover Story “Haridwar Set for New Avatar -- A Spiritual Hub Powered by Technology and Innovation”, delves into various key initiatives of the city administration which not only help citizens in general but will also prepare it for the next Maha Kumbh.

CASE STUDIES

From the Haridwar administration Deepak Rawat, District Magistrate, Nitin Bhadauria, Vice Chairman, Haridwar Roorkee Development Authority; Swati Bhadauria, Chief Development Officer; Dr Tanzeem Ali, Chief Finance Officer; and Rahul Kumar, Assistant Town Planner, Haridwar Roorkee Development Authority (HRDA) have shared their perspective. J C Jain, Chairman, College of Engineering, Roorkee has talked about the educational innovations in the institute.

This segment narrates the discussions and deliberations of participants at the occasional conferences held nationally or internationally.

It deals with in-depth detail of various projects being implemented in any part of the country, worth inspiring others in providing solutions.

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Sanjay Goel, Joint Secretary, Ministry of Electronics and Technology (MeitY) has shared the various digital initiatives by the Government. The Department of Tourism, Government of Punjab, in association with Elets Technomedia had recently organised the National Tourism Conclave in Chandigarh. Inaugurated by the Minister of Tourism and Local Government, Government of Punjab, and former cricketer Navjot Singh Sidhu, the conclave was attended by eminent Bollywood Director Ketan Mehta and actor Deepa Sahi besides music director Anand Raj Anand. This issue features a detailed conference report of the conclave. With such a bouquet of interviews, articles and stories, I hope this endeavour will evoke an overwhelming feedback from our invaluable readers.

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CONTENTS JULY 2018 | Volume 14 | Issue 13

10 COVER STORY Haridwar Set for New Avatar, A Spiritual Hub Powered by Technology and Innovation

08 MADAN KAUSHIK

INTERVIEWS

Minister for Urban Development, Housing, Rajiv Gandhi Urban Housing, Census, Restructuring and Election, Government of Uttarakhand

16 DEEPAK RAWAT

18 NITIN BHADAURIA

20 SWATI BHADAURIA

District Magistrate Haridwar

Vice Chairman, Haridwar Roorkee Development Authority (HRDA) and Commissioner, Haridwar Municipal Corporation

Chief Development Officer Haridwar

22 MANJUNATH TC

24 DR BRIJESH K

25 DR TANZEEM ALI

26 RAHUL KUMAR

28 J C JAIN

Superintendent of Police-Crime & Traffic, Haridwar

System Administrator, HRDA

Chief Finance Officer (CFO), Haridwar Roorkee Development Authority (HRDA)

Assistant Town Planner, Haridwar Roorkee Development Authority (HRDA)

Chairman, College of Engineering Roorkee (COER)

UPADHAYAY

Hyatt Regency, 12 October 2017, Chandigarh

34 CONFERENCE REPORT

30 SANJAY GOEL Joint Secretary (e-Governance), MeitY

JULY 2018

Changing Dimensions of Tourism

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TRIVENDRA SINGH RAWAT

UTTARAKHAND SECRETARIAT DEHRADUN - 248001 Ph. : 0135-2755177 (0) 0135-2650433 Fax: 0135-2712827

CHIEF MINISTER, UTTARAKHAND

Message I am delighted to know that 'Haridwar District Administration' and 'Haridwar

Roorkee

Development

Authority'

association

with

'Elets

Technomedia Pvt. Ltd' are organising one of its kind 'Innovation Summit Haridwar' on 21-22 July 2018. Aim of the 2 day summit is to create a knowledge sharing platform in which discussions and deliberations will take place on how to make the 'Gateway to Gods'- Haridwar ready for next Maha Kumbh. It has been our endeavor to ensure holistic development of state of Uttarakhand. Within a short span of time, we have carried out a lot of of things specially keeping in mind the next Maha Kumbh to be held in 2021. We want that industry should come forward with their innovations and technology to bring transformation in Haridwar.

CM MESSAGE

development works in various spheres. Haridwar has a special focus in the scheme

'Innovation Summit Haridwar' is an initiative in that direction to ensure presence of industry and government fuctionaries together to discuss best practices. A special souvenir issue of eGov magazine will be launched during the summit highlighting various initiatives in the State of Uttarakhand along with haridwar. I am sure that the content for the special issue will take the development message of the state to the right stakeholders. My best wishes for the summit and the special issue of eGov magzine.

(Trivendra Singh Rawat)

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JULY 2018

Maha Kumbh 2021 to be Proud Moment for Uttarakhand Pilgrims in Haridwar have emotional attachment with the city. We want to deliver the best possible services to devotees in the Maha Kumbh. It will boost State tourism as well, says Madan Kaushik, Minister for Urban Development, Housing, Rajiv Gandhi Urban Housing, Census, Restructuring and Election, Government of Uttarakhand, in an exclusive interview with Souvik Goswami of Elets News Network (ENN).

EXCLUSIVE INTERVIEW

Madan Kaushik

Minister for Urban Development Housing, Rajiv Gandhi Urban Housing, Census, Restructuring and Election, Government of Uttarakhand

What preparations are being made ahead of the Maha Kumbh 2021?

“The Innovation Summit Haridwar is also one of our initiatives to learn new things regarding the Maha Kumbh.” 8

JULY 2018

I feel fortunate to have been a part of the team which organised the Maha Kumbh in 2010. The preparations invited all round praise in the country. During the day of “Mukhya Snan” (the main day for the holy dip) in Ganges, more than 1.75 crore devotees participated. Now, we have already started working on the preparations for Maha Kumbh 2021. We have to complete preparations in next three years. The city administration is already chalking

out various plans for the same. The facilities will also serve the city in the longer run especially the ones created for the city’s beautification, security and surveillance. Hon’ble Chief Minister Trivendra Singh Rawat is already taking interest in every part of the preparation. All the Cabinet Ministers will start ‘Chalo Haridwar 2021’ a campaign soon. Our Government and officers are committed to deliver best services in Maha Kumbh.

Other Kumbh cities like Ujjain, Nashik and Allahabad are realising

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the state-of-the-art technology everyday. How do you plan to utilise the digital innovations for Haridwar Maha Kumbh? Allahabad, Ujjain and Nashik are quite different from Haridwar. Allahabad’s Maha Kumbh area is spread over an area of around 25 km and the main city is mostly unaffected by the Kumbh preparations. In Nashik, “Bairagis” and “Sanyasis” are different from each other. Ujjain has created a robust Kumbh infrastructure this year. In terms of the vast number of devotees coming, Haridwar is next to Allahabad. We

The Innovation Summit Haridwar is also one of our initiatives to explore new things regarding the Maha Kumbh.

What message you wish to convey to the industry for being a part of Haridwar Maha Kumbh?

Pilgrims coming here are attached to Haridwar emotionally. Generally, priests announce the period of every Maha Kumbh. We want to give the best possible services to devotees in the Maha Kumbh. It will boost the tourism in the State also. We are going to make preparations on a large scale. We want devotees to travel less by foot. We want to arrange their holy dip in least amount of time, we want to give them better accommodation. We want to monitor the security of the Kumbh through remote control, etc. These are the challenges and opportunities for us. We want this event to bring laurels and be a moment of proud for Uttarakhand.

Do you view Maha Kumbh 2021 as a big opportunity for Uttarakhand?

Our motto is to take the industries forward with us. We want them to participate in this mega event at a large scale.

What message do you have for people of deep faith who feel emotionally attached to this holy city of Mother Ganges? What is your vision for the transformation of Haridwar into a world class city?

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EXCLUSIVE INTERVIEW

need to focus on crowd management also. We have decided to implement best global technology practises in this Maha Kumbh. We have already convened a meeting with senior police officials regarding it. We will also hold a meeting with the experts who have conducted Kumbh Melas in the past.

“We have already convened a meeting with senior police officials regarding Maha Kumbh. We will also do a meeting with the experts who have conducted Kumbh Melas in the past.”

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There may be challenges for Maha Kumbh right now but these challenges will become opportunity for us in the long run. There are more than 3.5 crore tourists visiting Uttarakhand annually. We don’t even count the tourists who are coming to Haridwar. More than 8 crore people come to Haridwar every year. Maha Kumbh is a big opportunity for us and we will try to make the most of it.

JULY 2018

COVER STORY

Haridwar Set for New Avatar

A Spiritual Hub Powered by Technology and Innovation As Haridwar prepares for Maha Kumbh 2021, a congregation of millions of devotees seeking to take a holy dip in the Ganges river, the city administration has plans to develop this city into a spiritual hub. Driven by innovation and empowered by technology, the authorities here wish to present the place to the devotees in a new Avatar, observes Sandeep Datta of Elets News Network (ENN).

JULY 2018

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he endeavour is to offer a distinct experience of this holy city. So that it renders an enhanced spiritual experience to the devotees set to throng the place from not just India but world over. Be it political leadership or the civic administration, a complete makeover of facilities through modern technologies is being mulled.

Haridwar – The City of Faith Worshipped by millions of Hindus and people of all faiths, the mere mention of river Ganges takes one’s thoughts to Haridwar, the holy city located in the heart of Uttarakhand in north India.

experience of the people coming to the ‘Gateway to Gods- Haridwar’. The vision involves rendering all necessary services with the help of technology and innovation and efforts are on even if it takes drastically changing landscape of the city. It is felt an infrastructure upgradation is the need of the hour. Work has been commenced on both the soft components and the infrastructure projects as well.

Administrative Vision at a Glance The Haridwar administration feels as a lot of infrastructures were created during previous Kumbhs (that happen before Maha Kumbh) in Haridwar,

it helped the city quite effectively in the following years during other religious occasions. The administration’s focus areas include security, city surveillance and crowd management, traffic management, transport and mobility, solid waste management, infrastructure development, amusement attractions like sound and light show, science museums, and Uttarakhand culture museums. It is being wished to incorporate best practices of Kumbh Cities like Ujjain, Allahabad and Nashik. This Maha Kumbh is a great occasion to launch a lot many projects on the similar lines, just like even a

COVER STORY

A view of the Ganga Aarti in evening at Har-ki-Pauri

Usually, thousands of people arrive in this city every day to absolve themselves of all sins and achieve salvation following a religious belief existing since time immemorial. According to administrative officials, the grand occasion has also brought multi-dimensional opportunities for not just the government machinery but the industry as well. As for companies, an impressive performance in Haridwar during a big occasion like Maha Kumbh would be a huge opportunity to earn lots of accolades and a potential of being replicated at other places during occasions of similar scale. The endeavour is to change the user

“In the first phase, a creative team will be set up to develop a theme for the HarKi-Pauri area. There are also plans to interact with the residents of Haridwar to document their life lessons, and unearth stories and folktales related to the city.”

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Ring Road across Haridwar is being planned to tackle traffic snarls. Also, many tourist attractions have been planned too. The Government of Uttarakhand aspires to ensure it also emerges as a ‘Cashless Kumbh’, a big attraction for fintech companies or banks to leverage it. The administration wishes to partner with vendors, service providers and fintech companies that can ensure digital mode of payment in an effective manner. Haridwar is one of the cities selected under the Atal Mission for Rejuvenation and Urban Transformation (AMRUT). The city

JULY 2018

administration has introduced a lot of digital initiatives that not only help citizens in general but will also prepare it in the Maha Kumbh.

Technology to be the Game Changer As in the digital age, having data and analysis of data has turned paramount for the success of governance, the administration is set to leverage technology quite effectively in pursuit of changing the experience of being in Haridwar for years to come.

Takeways for Industry

COVER STORY

Just visualise millions of men and women as devotees or tourists from across India and the world, congregating in a city. From a huge number of footfalls to brand name and mammoth scale of visibility should be an attraction for any industry to be a part of Haridwar’s development process for Maha Kumbh. It would be an opportunity for replication for any project done by any company here.

Maha Kumbh -- The Big Picture The entire project has been divided into three parts -- Research and Planning, Painting and Art Installations.

A Smart Underground Bin Management System is already in place. There are more than 300 bins in Haridwar. There is a tracking of emptying bins when they are filled. This will lead to duel cost savings and efficient collection.

Phase 1- Research and Planning Phase 3- Art installations A creative team will be set up to develop a theme for the Har-KiPauri area. There are also plans to interact with the Haridwar residents to document their life lessons, and explore legends or folktales related to the city.

Phase 2 – Painting In it, wall murals, frescos will be painted by a team of artists, locals and members of different communities.

JULY 2018

This last phase of the project will involve creating art installations and sculptures, considering the tales or lessons collected. Of the total Rs 303 crore set aside for developmental projects, Rs 17.50 crores are exclusively for developing the main centre of devotees’ visit -‘Har-Ki-Pauri’, and Rs 165 crores for developing the various Ghats or the river banks.

Parking A provision will be made near the ghat entrance for e-rickshaws, golf carts and emergency vehicles. Disabledfriendly spaces and ramps will also be created.

Infrastructural Measures In the light of millions of pilgrims’ arrival in Haridwar, provision of amenities like locker and changingrooms, public conveniences, water ATMs, benches, view-decks and pujaplatforms will also be created. There will be dedicated spaces for kiosks and stalls including administration helpdesk and police booths. Platforms will be built for priests to perfor rituals and for the pilgrims. The city administration will build submerged bathing platforms for safe bathing. For garbage disposal, dustbins will be installed at every nook and corner and the waste generated will be properly segregated as well. To save energy LED lighting with Solar PV plant will be installed. A public announcement system augmented by CCTV Monitoring

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There is a Solid Waste Management helpline available in Haridwar which is being utilised for various purposes such as door-to-door garbage collection from wards, cleaning of streets, collection of dustbins from locations, complaint disposal mechanism, SMS-based registration and interaction system, planning for vehicle movement on the basis of complaint received, and GPS fitted vehicles to track movement.

Development of Museum at Kangri University Campus at Kangri Island The Corporation is planning to develop the Approach Road in Kangri village, road signage, development of parking in Kangri village and pathway to Jetty. A ferry service will be started across the river Ganga from Kangir village to the Kangri River Island.

Works at Kangri River Island

System to track the public movement will be in place.

Redevelopment of Kiosks at RohdiBelwala Ghat The Corporation is planning to construct 200 kiosks here. Green parks will also be developed here. A multi-storey toilet complex will also be constructed with facilities, including 200 toilet seats, 50 urinals, parking, cloak room and waiting lounge. A number of e-governance projects will also be implemented during the Maha Kumbh. As part of the comprehensive exercise being carried out Haridwar, a lot of developmental works and projects are already being implemented.

Solid Waste Management helpline

Pathway to campus, Heritage Building Restoration, Development of Museum in the Heritage Building and Development of Cafeteria, Toilet Complex and Landscaping will be undertaken.

Nagar Nigam Mobile App

GPS based Vehicle Management System

Under the Nagar Nigarm or, the civic corporation’s ambit, a mobile app of Haridwar Nagar Nigam is already operational. Through this, property tax alerts can be obtained on the mobile number. The mobile app can also be used for birth registration.

All Solid Waste Management vehicles have been fitted with the GPS systems. Online monitoring of these vehicles are done through a control room.

There is a proper complaint management system on the app. It intimates about new complaints, daily complaint summary and revenue collection summary as well.

Under the second phase of the system, there will be linearisation of routes for monitoring, standardisation of routes with respect to time, etc.

One can send and avail information by sending structured SMS to mobile number. Information about the outstanding amount of the property tax can also be seen on this app. There are also provisions for commercial activities monitoring, citizen facilities, Control Room Grid and downloading of online forms, etc.

Land Survey Project with IIT Roorkee GPS based land survey of urban properties will be conducted which will establish a land bank for the Corporation. This will help in checking the encroachments. The survey will be linked to online Property Tax Management System. There is also a dispute redressal mechanism attached to it.

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COVER STORY

Under the Ghat Cleaning Project, Ghat Cleaning Machines and workforce in Har-ki-Pauri area along with three years of operations and maintenance along the lines of Varanasi Ghat Cleaning Project will be done.

It is serving various advantages such as direct contact with citizens, standardisation of routes, service delivery, daily reporting and feedback system, and reduced downtime due to active monitoring.

Under the phase III of the app, the following facilities will be added: • • • •

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Property Tax Management System SMS based Information System Double Entry Accounting System Payment Gateway.

JULY 2018

MESSAGE

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Ensuring Safety, Securing Kumbh We are boosting our existing security apparatus. CCTV grids, Watch Towers, Surveillance Systems, Command & Control Centers are all being reviewed, reassessed and upgraded, says Krishna Kumar V K, Senior Superintendent of Police, Haridwar in an interview with Souvik Goswami of Elets News Network (ENN). Krishna Kumar V K

Senior Superintendent of Police Haridwar

Haridwar is one of the most prominent religious destination worldwide. Maha Kumbh 2021 is a mega event. It will witness footfalls running into crores. Naturally such a mega event comes with its own security challenges. We are boosting our existing security apparatus. CCTV grids, Watch Towers, Surveillance Systems, Command and Control Centers are all being reviewed, reassessed and upgraded. We want to establish a wold class integrated security network with the state-of-the-art command center.

What are the conventional challenges along with the new age threats that need to be addressed ? A mega event like Kumbh in itself is a biggest challenge. Managing such a huge crowd in a hassle free way, ensuring smooth flow of people and traffic, arranging the Shahi Snans and other Snans, where crores of people take a dip in the holy Ganga, takes meticulous planning.

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and urban counter terror situation is necessary.

What is your message for security tech solution companies who are looking to be a part of Maha Kumbh 2021?

SECURITY PERSPECTIVE

How Haridwar is gearing up for Maha Kumbh 2021 in respect of security and safety?

Conventional challenges are crowd control, crowd channeling, crowd diversion, allotting specific time slots for the Snans and finishing it in time. Ensuring safe and fast exit of people so as to prevent stampede is our one of the main priority. Ensuring our readiness to tackle any kind of disasters like fire, flash floods, etc, is also important. With the new age and current security scenario, Haridwar is the most prominent target for unwarranted attacks. Hence we need an aggressive and intense surveillance systems involving both human and technological intelligent apparatus. Aerial surveillance like drones, ground surveillance like CCTVs, wide spread anti sabotage checks, explosive detection systems, K9 squads need to be deployed. Real time intelligence analysis and dissemination system need to be developed where valuable intelligence is distributed on real time to the ground operatives. Deployment of elite counter terror units equipped with sophisticated weapons and technology to tackle hostage rescue

Today is an era of meta data, smartphones and information technology. We need companies to participate with us in building a robust security infrastructure both on ground and virtually. Companies having domain expertise in aerial surveillance, unmanned aerial vehicles, satellite tracking, geo fencing, GPS-based technologies are openly invited to participate. Companies specialising in modern weapon systems, smart traffic solutions, encrypted communication networks, multi modal public announcement systems, cyber security, integrated software solutions, smart control rooms are cordially invited to come and develop a long term partnership with us for Maha Kumbh 2021.

JULY 2018

‘Maha Kumbh 2021 –

An Opportunity for Tech-Industry and Innovative Solutions’ Be it security, waste or water management, energy, infrastructure, transport and mobility -- any company having new-age technology and innovative solutions in these domains are most welcome in Haridwar, says Deepak Rawat, District Magistrate, Haridwar, in an exclusive interview with Souvik Goswami of Elets News Network (ENN).

Deepak Rawat

HARIDWAR DISTRICT ADMINISTRATION PERSPECTIVE

District Magistrate Haridwar

“Be it Ujjain, Nashik or Allahabad, we are ready and open to adopt best practices to make Haridwar ready for Maha Kumbh 2021. We are open to ideas which are going to be useful for us to manage Kumbh and provide better experiences to the pilgrims coming to Haridwar.” JULY 2018

How is Haridwar gearing up for Maha Kumbh 2021? Maha Kumbh 2021 is going to be the biggest congregation of humans in the world. It is big and 2021 Maha Kumbh is going to be really special. Off late, Haridwar is attracting lot many pilgrims

compare to previous years. Our first task is to shift slightly the focus of Kumbh from the main city to those parts which are outlined. For that, we are looking at alternative spaces. Kangri village is an option for us to shift the focus of visitors. Har Ki Pauri, the famous Ghat on the banks of the

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Ganges in Haridwar, has the capacity to host 40,000 people at the maximum. With the huge influx of people and increasing population coming here, it may not be able to cater to that much big scale of crowd. It won’t be a pleasant experience for a place which will be highly crowded. It won’t look good. We are planning that direction to shift the focus for a better crowd management.

What are the main challenges for Haridwar? The first challenge is to shift focus from main Har Ki Pauri area. Second is the parking problem. We want better parking facilities. There will be

Will technology and innovation play an important role in Haridwar’s transformation?

pilgrims, there will be people across India and world will be coming to feel and experience Haridwar and Kumbh. And, to cater to that, we are planning to build a new Inter- State Bus Terminus (ISBT). We have not decided the location for that yet. But it has to come up. We need four-five big major parking facilities in the city.

A better use of technology and innovation is a major focus area for us. Let’s accept the fact that it is not advisable to manage the footfall of crores to be seen during Kumbh with just police force and human resources. The available new-age technology for public critical system, crowd management, ensuring safety and security has to be leveraged (considering Haridwar is always high on radar for security reasons). I am all for incorporation of technological best practices from everywhere. Be it Ujjain, Nashik or Allahabad, we are ready and open to adopt best practices to prepare Haridwar for Maha Kumbh 2021. We are open to ideas which are going to be useful for us to manage Maha Kumbh and provide better experience to the pilgrims arriving in Haridwar.

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What is your message to the industry to fascinate them to Haridwar for possible collaborations? Be it security, waste or water management, transport and mobility, energy, infrastructure -- any company having new -age technology and innovative solutions in these are most welcome in Haridwar. Come and collaborate with for Maha Kumbh 2021. We are here to welcome them with open arms. We would be there to adopt and include which is good and worth sharing. I want companies to come and experience Kumbh.

HARIDWAR DISTRICT ADMINISTRATION PERSPECTIVE

Cleanliness of the city is also an issue. We need to plan about the waste as well. It may be human waste, food waste, travel related waste. We need to have a better solid waste management plan in place. A compose treatment plant has come and it needs to be operational soon. We are also looking for modernised city control room facility because the existing one is little outdated.

How do you want to see Haridwar in 2021 during Maha Kumbh? My vision for Haridwar is an accident-free, eco-friendly and clean Maha Kumbh 2021. I am envisioning a clean Kumbh. We are dealing with huge numbers. And these numbers are not of merely people, they come with lot of baggage. Traffic management, crowd control, waste management -- all these have to be ensured in a seamless manner. These have to be well-managed through technology and innovation. We also have to take steps to avoid stampedes as much as we can.

JULY 2018

Maha Kumbh 2021: HARIDWAR’S Watershed Moment Nitin Bhadauria

HRDA PERSPECTIVE

Vice Chairman Haridwar Roorkee Development Authority (HRDA) and Commissioner, Haridwar Municipal Corporation

For companies, a good work in Haridwar during a big occasion like Maha Kumbh means a big opportunity to earn lots of accolades and a potential of replicating it at other places of similar scale as well, revealed Nitin Bhadauria, Vice Chairman, Haridwar Roorkee Development Authority (HRDA), and Commissioner, Haridwar Municipal Corporation, in an exclusive interview with Souvik Goswami of Elets News Network (ENN).

“Our aim is to create an environment of holistic development as well as improve the quality of services provided to the citizens residing in Haridwar and larger set of population visiting the Holy City.” 18

JULY 2018

How do you seek to prepare Haridwar for the Maha Kumbh 2021? Haridwar is one of the most sacred and holy cities in the spectrum of Hinduism. We are aspiring to change the user experience of the people coming to the ‘Gateway to Gods- Haridwar’. Maha Kumbh 2021 is an opportunity for us in that direction, as we will be getting adequate infrastructure funding. We want visitors returning from Haridwar to have good experience of the place. They should be provided necessary services with the help of technology and innovation. Landscape of the city should be changed drastically and we are working on that too. Many tourists embark upon ‘Chardhaam Yatra’, which generally passes through Haridwar city. Our plan is that they should feel drawn to spend a night in Haridwar and experience the culture and ethos of

the place. For all this, an infrastructure upgradation is the need of the hour. At the same time, lots of stories need to be told to tourists. We have commenced work on both the soft components and the infrastructure projects as well. Our vision is broad and the plan is to bring transformation in Haridwar.

What are the focus areas for the proposed transformation of Haridwar? Our focus areas include security, city surveillance and crowd management, traffic management, transport and mobility, solid waste management, infrastructure development, amusement attractions like sound and light show, science museums, and Uttarakhand culture museums. The objective is to create an environment for holistic development as well as

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improve the quality of services being rendered to citizens of Haridwar and larger set of population visiting this holy city. At the same time, we want to incorporate best practices of Kumbh Cities like Ujjain, Allahabad and Nashik.

Would you leverage technological innovations to implement this plan?

We can follow the development path taken by Varanasi administration where some projects have been done through CSR funds and some by the corporate on their own. Companies should realise that any good work done in Haridwar for Maha Kumbh will get them huge publicity and will earn them lots of accolades which can be replicated at other places in future.

The Government of Uttarakhand also aspires to ensure it also emerges as a ‘Cashless Kumbh’. How

The Hon’ble Prime Minister of India and Hon’ble Chief Minister of Uttarakhand are ensuring development through landmark ‘Digital India’ programme. It is Hon’ble Chief Minister’s vision to promote digital transactions more and more during Kumbh. In order to do that, Cashless Kumbh will be a right step in that direction. We would like to partner with vendors, service providers and fintech companies who all can ensure digital mode of payments in an effective manner. Giving donations can be done digitally too. We also want to monitor amount of digital transactions taking place and its beneficiaries for future references. We want to capture data, use that data for knowledge and leverage that knowledge to improve our services.

What is your vision for Haridwar with regards to Maha Kumbh?

In terms of attracting investors and companies to invest in Haridwar for Maha Kumbh, what is your USP?

The entire world will be looking at Haridwar during Maha Kumbh 2021 and the team has to deliver. Even in past Kumbhs in Haridwar, lots of infrastructures were created and they have served as well throughout the years during various religious occasions. We feel that lot of projects can be now taken up for Haridwar’s transformation on a priority basis. We are planning to develop a Ring Road across Haridwar. It can ease out the whole traffic being experienced by citizens in Haridwar at present. Places of tourist attractions have been planned too. Maha Kumbh brings the opportunity for Haridwar to receive the adequate funds from the government, necessary to carry on massive developmental projects. For me, Maha Kumbh 2021 will be the watershed moment for Haridwar in terms of complete urban overhaul.

Brand name, visibility and number of footfalls -- this is quite a package to attract industry to be a part of Haridwar’s development process for Maha Kumbh. If we talk about footfalls, crores of devotees across India and tourists from world over will be here in Haridwar for the occasion. Think about the visibility a company will get when crores of people will be witnessing their work in Haridwar. Think about the sheer volume. It brings opportunity for replication for any project done by any company here. We will provide that opportunity to our industry partners. I will go to that extend to compare opportunities of Haridwar for Maha Kumbh with that of organising the Olympic Games or the World

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JULY 2018

HRDA PERSPECTIVE

Capital, labour and technology – it takes these three components to bring transformation. Haridwar cannot be an exception. Technology is the biggest game-changer. Think about the mobile phone. About 10-15 years ago, it was a luxury. And, in today’s world one just cannot live without a mobile phone. It is doing most of our works. In terms of governance too, technology is helping us in a big way to ensure delivery of services. In the digital age, having data and analysis of data has become paramount for the success of governance. We are going to deploy technology quite effectively for overhaul of Haridwar.

Cup Football. That is the scale of opportunity for companies here. Some of the projects will be funded by the government in which we will look for appropriate agencies to execute it. For some, we will look for CSR (corporate social responsibility) funding and in some, we will look for in-house funding by companies in which we will ensure effective visibility for them.

‘Ensuring Good Governance through Digital Governance’ Ahead of Maha Kumbh, we have to focus more on technology. With respect to that, we have developed certain tools for enhancement of development activities in Haridwar, says Swati Bhadauria, Chief Development Officer, Haridwar, in an exclusive interview with Souvik Goswami of Elets News Network (ENN).

Swati Bhadauria

DEVELOPMENT PERSPECTIVE FROM HARIDWAR

Chief Development Officer Haridwar

“For Maha Kumbh 2021, we are focusing on building permanent infrastructure. The new bridges, roads, toilets, etc. are being planned. It will help in the infrastructural upliftment of the city. It will also create lot of employment opportunities.” JULY 2018

What is your mandate as the Chief Development Officer of Haridwar? I am responsible for the development of the entire Haridwar district. It has got multi-dimensional developmental

aspect. It includes social as well as infrastructural development. The education, health, rural development, agriculture, horticulture, etc, are the focus areas. The social developmental work is a major thrust area for our work.

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How do you perceive the significance of technology for good governance? Technology is a game-changer for governance. Haridwar comes under the Aspirational District programme. According to NITI Aayog, Haridwar is amongst the 115 most backward districts and technology can be leveraged in a big way to bring developmental transformation here. We have to focus more on technology. In this light, we have developed certain tools for enhancement of development activities. EAnganwadi Register has been developed which helps us to see online nutrition, vaccination status

funding does not happen in required areas. We have tried to change that through ‘Bhagidari’ portal. It has a ‘government’ as well as a ‘company’ module. We list out areas requiring funds in the government module and in company module, the companies can see and just adopt certain listed out works by clicking a button. This has helped us to fasten lot of developmental works in Haridwar in last six months. For example, there were 692 schools without any furniture. We listed out that in the portal and a lot of schools were adopted by companies and furniture was thus provided to the schools.

awareness is one of the reasons for that. We have empanelled NGOs to create awareness. We have also initiated ‘Vridhi’ project through which we are trying to ensure at least four antenatal checkups are done with the help of volunteers.

With every challenge comes an opportunity. Do you think Maha Kumbh 2021 will help Haridwar to witness a real transformation? For Maha Kumbh 2021, we are focusing on building permanent infrastructure. The new bridges,

DEVELOPMENT PERSPECTIVE FROM HARIDWAR

of anganwadi pregnant women and their children and we can intervene immediately whenever there is a need. Similarly, a dropout suveillance system-Pragati has been started to make Haridwar a zero-dropout district.

What is this ‘Bhagidari’ portal all about? Haridwar is a major industrial district of Uttarakhand. More than 1,400 industries are here. It was not utilised as per its potential. The CSR spending is clear mandate for companies. But sometimes, it happens that CSR

What are the major challenges of a city like Haridwar? A huge amount of mobile population is an area needing attention as it is both an important religious tourist location as well as an industrial town. Sanitation is a problem area for us because not many people have permanent place to live here since most of them are part of mobile population. Traffic management too poses problems for us. Infrastructure support is needed to address these problems. On the other hand, we are also very low on health indicators. Lack of

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roads, toilets, etc, are being planned. It will help in the infrastructural upliftment of the city. It will also create lots of opportunities for employment generation. For example, this time we are planning for plasticfree (polythene bags-free) Maha Kumbh. Herein we are trying to provide alternative to people because merely banning plastic will not give us the desired results. We are getting cloth bags prepared by Self Help Groups to give alternative to people for polybags and to ensure income generation for women.

JULY 2018

Manjunath TC

SECURITY PERSPECTIVE OF MAHA KUMBH 2021

Superintendent of Police-Crime & Traffic, Haridwar

“Managing the mass transport systems, facilitating the movement of the people, arrangements, smooth traffic movements, tackling terrorism, internal security, intelligence gathering, surveillance as well as the routine challenges of finding the missing people, etc are some of the major tasks for us.” JULY 2018

‘Tech-powered Security Apparatus for Maha Kumbh 2021’ GPS-based technologies help in keeping tab on live locations, mapping, crowd sensing, crowd mobility tracking, , tracing of suspicious people through satellites, CCTV grids etc, says Manjunath TC, Superintendent of Police-Crime & Traffic, Haridwar, in conversation with Souvik Goswami of Elets News Network (ENN).

Being the SP of Traffic & Crime, Haridwar what according to you are the major areas of concern in the wake of Maha Kumbh 2021? Maha Kumbh 2021 will be the largest congregation of people at a given time at any place on earth. It comes with its own challenges when we talk about security. We will be having multi-modal transport systems. Managing these mass

transport systems, facilitating speedy movement of the people, their lodging arrangements, ensuring smooth traffic flow, at the same time, intelligence gathering, surveillance, tackling terrorism, maintaining internal security .Add to it the routine challenges of finding the missing people, etc are some of the major tasks for us. Today global terror modus operandi has changed with the lone-wolf attacks and targeted bold attacks. We need to be prepared

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“We need to secure our own data. We need to combat cyber terrorism. It may take many forms like rumour mongering, damaging our internal systems, etc.”

Do you think technology is the answer to these challenges?

Crores of people will take a dip in the holy Ganges during the Maha Kumbh. What about the cyber security of this mega event?

Technology is the major enabler combined with the human intervention. Technology is the main answer. We have modern technologies like Geographic Information System (GIS), Global Positioning System (GPS). These technologies help us in keeping tab on live locations, crowd mapping, crowd sensing, active crowd

That is the most important battle being fought in the virtual world. We need to secure our own data and systems first. We need to combat cyber terrorism. It may take many forms like rumor mongering, data fiddling, damaging our internal systems, hacking etc. we must build a robust cyber security apparatus.

SECURITY PERSPECTIVE OF MAHA KUMBH 2021

to tackle these threats. Haridwar during kumbh is prone to disasters like floods, fires, etc. our disaster tracking, management and response systems is another prime focus area.

mobility tracking, detection via satellites, tracing of suspicious people through satellites, CCTV grids etc .Today We have the most advanced systems of geofencing and CCTV grids. Linking of these geo tagged CCTVs followed by the software application will provide smart solutions. Grid based tracking of both missing and suspected individuals. satellite based traffic management systems, grid based emergency response systems, etc. This allows us to build a seamless integration system (COMMAND CENTRE) which helps us in tracking everything simultaneously in real time.

What is your vision for the Maha Kumbh? The vision is intelligent and smart policing and internal security maintenance. Boosting them with the most advanced technologies like big data analytics, software systems, GPS, GIS, satellite data, CCTVs, Drones etc. Seamless integration of all these to get a real time scenario of the situation. Developing alert generation systems, linking them with the existing response systems is our goal. With the use of such advanced surveillance systems backed with Emergency Response Systems, SWAT, anti-terrorism forces, QRTS, we will be able to create a robust mesh for the security of the citizens visiting the Maha Kumbh.

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JULY 2018

HRDA Gearing Up for Tech-driven Transformation Dr Brijesh K Upadhayay

TECH PERSPECTIVE FROM HRDA

System Administrator, HRDA

The Haridwar Roorkee Development Authority (HRDA) is going to implement Enterprise Resource Planning (ERP) software for ensuring complete solution for the organisation. It will help in identifying illegal construction and land records digitisation, says Dr Brijesh K Upadhayay, System Administrator, HRDA, in conversation with Souvik Goswami of Elets News Network (ENN). How is Haridwar Roorkee Development Authority using IT for service delivery?

“Our focus is on the Smart Card, CCTV surveillance, GPS location tracking of every officer of Kumbh, crowd management using software, Geo-tagging of every ATM, hospital, fire station, police station, route map, automatic vehicle registration on every entry point of Haridwar.” JULY 2018

The Haridwar Roorkee Development Authority (HRDA) is committed to deliver hassle-free service to people using IT services. We have initiated to use online map approval system from July, 2017. HRDA accepts digital application for map approval and carries out every step digitally. Finally, people can track their application online and get digital print of sanctioned map. We are also going to accept compounding, group housing and layout digitally soon. Currently, we are also doing digitising work of HRDA Nazool records, Property records and sanctioned Layout records. This digitising work will help to protect HRDA records safe from natural disasters.

What are your plans in terms of using more new-age technologies to help HRDA function better? HRDA is going to implement Enterprise Resource Planning (ERP) software for ensuring complete solution for the organisation. The ERP solution will help us in identifying illegal construction and land record’s digitisation. With the help of ERP every Junior Engineer (JE) can put data

of illegal construction site using mobile application with geo-referencing coordinates and site photograph. Using ERP solution HRDA will help in ensuring paperless work.

How do you want to collaborate with tech solution providers? We are planning to collaborate with world-class IT companies having good experience of Government IT solutions. We are looking for IT companies having expertise in record digitisation and ERP solution.

What are your plans for HRDA’s tech overhaul for MahaKumbh 2021? HRDA is planning to create a techfriendly environment in MahaKumbh 2021. Our focus is on the Smart Card, CCTV surveillance, GPS location tracking of every officer of Kumbh, crowd management using software, Geo-tagging of every ATM, hospital, fire station, police station, route map, automatic vehicle registration on every entry point of Haridwar.

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Managing Finance, Ensuring Development

Dr Tanzeem Ali

Chief Finance Officer (CFO), Haridwar Roorkee Development Authority (HRDA)

In HRDA, we are always striving to create effective infrastructure and to ensure basic civic amenities. To ensure transparency and accountability, we are allocating various infrastructural development projects to industry through tendering process, Dr Tanzeem Ali, Chief Finance Officer (CFO), Haridwar Roorkee Development Authority (HRDA) shares in an interview with Souvik Goswami of Elets News Network (ENN). What is your mandate as the Chief Finance Officer (CFO) of Haridwar Roorkee Development Authority (HRDA)?

How developmental work is being undertaken by HRDA for Haridwar’s transformation? In HRDA, we are always striving to create effective infrastructure and ensure basic civic amenities. To ensure transparency and accountability, we are allocating various infrastructural development projects to industry through tendering process. This ensures timely delivery of projects with close monitoring and outcome-based results. But we have to do more and we are working on that path to improve.

It is expected that best of the fintech solutions will be seen in 2021 Maha

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Kumbh in Haridwar. What is your perception about the concept of ‘Cashless Kumbh’? ‘Cashless Kumbh in Hairdwar’ will set a precedent. Technology is changing fast everyday. And, we have to adopt new-age technology to provide services to the citizens. At the same time, we are witnessing gamechanging transformation in the BFSI sector. We want to adopt best of the fintech solutions to ensure ‘Cashless Maha Kumbh 2021’ in Haridwar. 2016 ardh Kumbh witnessed adoption of some innovations but 2021 Maha Kumbh in the ‘Gateway to Gods’ will see the use of transformational innovation and technology to cater to crores of pilgrims, tourists and we want to ensure hassle-free, less cashbased transactions. Foreign exchange online counters, mobile ATMs, more use of PoS machines, digital payments—all these are planned to ensure ‘Cashless Maha Kumbh 2021 in Haridwar.’

JULY 2018

MANAGING FINANCE: HRDA

“2016 Ardh Kumbh witnessed adoption of some innovations but 2021 Maha Kumbh in the ‘Gateway to Gods’ will see use of transformational innovation and technology to cater to crores of pilgrims, tourists and we want to ensure hassle-free, less cash-based transactions.”

Being the CFO of one of the biggest and important departments of district Haridwar, I have a crucial role to play. From preparing and presenting budget before the board, to seeing the financial viability of all projects undertaken by HRDA and to ensure that all payments are made timely and correctly, all these are the main responsibility of my work.

Maha Kumbh 2021: ‘Innovation Driven Planning for Haridwar’ Rahul Kumar

Assistant Town Planner Haridwar Roorkee Development Authority (HRDA)

We are looking for best practises, innovation and technologies to organise this Maha Kumbh in a better way. Maha Kumbh 2021 will offer impressive experiences to all pilgrims visiting Haridwar during that time,” says Rahul Kumar, Assistant Town Planner, Haridwar Roorkee Development Authority (HRDA) in an interview to Souvik Goswami of Elets News Network (ENN).

TOWN PLANNING

What is the mandate of Assistant Town Planner in Haridwar Roorkee Development Authority (HRDA)?

“Today all aspects of urban planning like smart traffic and parking, smart lighting, environmental monitoring, safety and security of the city, need technology and innovation to make it better.”

Assistant Town Planner (ATP) in HRDA guides, monitors and get the draft master Plan/Zonal Development plan prepared as per the provisions of relevant Act. ATP also appraises and provides technical advice and opinions on urban development projects and provides administrative and technical support to officials.

What kind of urban planning are you putting in for transformation of Haridwar? We have prepared Zonal Development plan of Haridwar for area specific planning and for control and regularisation of development in Haridwar. We are working to improve physical infrastructure and socioeconomic infrastructure of the city. Apart from this, various projects like parks, beautification of Haridwar, Ghats redevelopment, housing, etc, are being planned for transforming Haridwar.

How can innovation and technology be leveraged

JULY 2018

for urban planning in today’s digital age? Innovation and Technology can be a facilitator to improve operational aspects of cities but a citizen–centric approach is an indispensable requisite for Government. The Government is taking initiatives like Digital India, Smart Cities Mission to improve quality of life by planning urban areas smartly. Today, all aspects of urban planning like smart traffic and parking, smart lighting, environmental monitoring, safety and security of the city, revenue generation, community empowerment, smart utilities need technology and innovation to make it in a better way. Technology is the first pillar of sustainable city.

Please elaborate on the plans for Haridwar’s transformation for Maha Kumbh 2021. We have proposed various projects like multi-level car parkings, parks and beautification of Haridwar, Renovation and Development of Ghats, etc, to strengthen the physical infrastructure of Haridwar. We are looking for best practises, innovation and technologies to organise this Maha Kumbh in a better way. Maha Kumbh 2021 will give impressive experiences to all pilgrims visiting Haridwar during that time.

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COER: Nurturing Innovation for a Better Future J C Jain

EDUCATION PERSPECTIVE

Chairman College of Engineering Roorkee (COER)

“Kumbh Mela is also prone to disastrous situations, wherein COER offers its physical resources, campus and infrastructure for whatever Government of Uttarakhand deems fit and utilise to alleviate the suffering for masses.” JULY 2018

COER is fully conscious that current syllabi of various programmes are archaic in nature. Therefore, there is a strong need to supplement learning through innovative means to make passing out graduates industry-ready, says J C Jain, Chairman, College of Engineering, Roorkee (COER) in a tete-a-tete with Souvik Goswami of Elets News Network (ENN).

Give us an overview of the College of Engineering, Roorkee (COER). The College of Engineering Roorkee, one of the oldest colleges in this region, was established in 1998 by Seth Roshan Lal Trust. It has a glorious past of pursuing excellence in teaching and research in Engineering & Technology and Management as well as sports and other curricular activities. The college supports excellence and innovation in academic programmes, promotes excellence in research, scholarship and teaching. COER is committed to support and motivate the best students and teachers who excel in their respective fields. Various programmes in COER are approved by AICTE, New Delhi. The COER campus has a scenic beauty with its 75 acres of lush green lawns and meticulously constructed infrastructure.

Fully facilitated classrooms, laboratories, computer centre, Internet Lab, spacious auditorium, well equipped library, hostels, Centers of Excellence, and Do It Yourself (DIY) lab add abundantly to the profile of COER.

Haridwar is all set for transformation for next Maha Kumbh 2021. How do you think an institute like yours can contribute to the region’s growth in the education sector in this context? As you know, Kumbh Mela, which is celebrated every 12 years in any of the four cities of India and draws millions of people, is possibly the largest known congregation of humans on earth. Thus, during Maha Kumbh 2021, Haridwar region will become more crowded, more consuming, more polluting, and more

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connected. The question is if it’s possible to satisfy pilgrims’ needs of this much scale. Also, what should be done now and in near future to ensure the basic needs for water, sanitation, nutrition, health, safety of pilgrims.

COER with its committed and competent faculty can also contribute to the largest extent should there be need in any eventuality. If a huge population is concentrated in limited areas, it could lead to manmade/natural disasters. COER can contribute in the following manner towards preparedness for the Kumbh Mela: l Setting up communications and surveillance stations. l Planning and executing route management to avoid congestion at bathing Ghats. l Control center to monitor movement of important persons/ teams etc. l Establishment of digital platforms as part of command and control Setup. l Warning stage helipad and rescue centers at COER campus. It can also act as advance storage area of equipment. l In case of disaster, COER can actually work as: r Camps (Relief and Rehabilitation) r Medical emergency units.

COERians undergo complete personality grooming during their course’s duration. The curriculum is designed to make them industry-ready. Students get involved in practicals of each and every new concept they study. To supplement the learning and inspire research oriented learning and entrepreneurship, DIY is there. Industrial visits, tours and interaction with guest lectures add new dimension to learning and making people industry-ready. Various centers of excellence provide real time and hands on experience to be in sync with the latest in market.

How is your institute leveraging innovation and technology when it comes to imparting education? Prime Minister Narendra Modi in a recent programme remarked that the focus needs to shift from quantity to quality of education; and technology can be a significant driver of quality education so that students can be provided a holistic and interactive learning experience can make our students future-ready. COER is fully conscious that current syllabi of various programmes are archaic in nature and therefore there is a strong need to supplement learning through innovative means to make passing out graduates industry ready. In this regard, COER has following means in place: l Transaction of existing syllabi is padded with latest research and practices on the subject by the faculty members. l Through means of visits and tours to industrial establishment, the latest is shared with those who are actually practicing the envisioned learning outcome. l Labs at COER have been totally upgraded with latest equipments which are in sync with current technologies. l DIY lab promotes innovation culture

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and inspires entrepreneurship.

l A number of centers of excellence

within campus enable students to fully integrate with technology and practices in different arena of industry through hands on experiences. l The research cell at COER undertakes current projects and tools forward to create patents. Centers of Excellence in COER envisages leveraging technology and various applications to improve student-learning outcomes, assisting teachers through ICTenabled classrooms, building teachers’ capacity using online and offline platforms for teacher training, creating and providing digital content for the entire education system. These technologies are upgrading the learning experience to become more immersive and interactive, allowing students to go beyond textbooks and classroom walls to fuel their curiosity.

What are the challenges of running an educational institution? COER is recognised as an institution with values and commitment since we envision growth and development of India through current nurturing of youth.

EDUCATION PERSPECTIVE

College of Engineering, Roorkee (COER) is already contributing enough in these areas. COERians have established their presence not only in academics but humanitarian fields as well. Many students voluntarily work in NGOs for the help of underprivileged people of the region. Continuous contribution in various fields have made us stand on a firm-footing from where we can say with proud that we have the capabilities to build an eminent reputation not only in the education sector but for contribution in the regional and national development too. Kumbh Mela is also prone to disastrous situations, wherein COER offers its physical resources, campus and infrastructure for whatever Government of Uttarakhand deems fit and utilise to alleviate the suffering for masses.

In terms of curriculum, how are you ensuring that passing out graduates are industry-ready?

To develop and maintain an institution (Engineering & Management College) requires both initial capital expenditure as well as recurring upgradation and maintenance and thus in the absence of supportive policies and support from government, it does become a difficult task. Endeavours should be made to provide required wherewithal to promote learning, and all-round development. So, maintaining a harmonious balance is a challenge for all the educational institutes. COER is also all set to take its flight in upcoming couple of years with a determined vision, mission and objectives. The days are not too far when the flag of COER will continuously stand firmly and sway/hoist with pride in the education sector of the nation and the world.

JULY 2018

MEITY PERSPECTIVE

MeitY on Mission Mode to Make India Smarter The Ministry of Electronics and Information Technology (MeitY) has taken several strategic initiatives to make Indian cities smarter, says Sanjay Goel, Joint Secretary (e-Governance), MeitY, in an exclusive interview with Gautam Debroy of Elets News Network (ENN).

Sanjay Goel

Joint Secretary (e-Governance), MeitY

â&#x20AC;&#x153;UMANG will empower 40 crore smartphone users to access government services. About 196 services from 38 departments and four States are already available on UMANG and the count is increasing day by day. It supports around 12 Indian languages, in addition to English and has been hosted on Cloud.â&#x20AC;? 30

JULY 2018

Tell us about some of your recent initiatives in e-governance sector. The MeitY, Government of India, has initiated several new initiatives in eGovernance sector. Some of the initiatives are as follows: Unified Mobile Application for New-Age Governance (UMANG): UMANG has been developed as a single mobile platform to deliver major Government services with core platform integrated with Aadhaar, DigiLocker, PayGov, Rapid Assessment System (RAS), etc. Prime Minister Narendra Modi had dedicated UMANG to the nation on 23 November, 2017. UMANG will empower 40 crore smartphone users to access government services. About 196 services from 38 departments and four States are already available on UMANG and the count is increasing day- by-day. It supports

around 12 Indian languages, in addition to English, and has been hosted on cloud. UMANG aims to bring power to finger tips of citizens. They can access pan-India Government services from the Central Government, State Governments, local bodies and their agencies and some important utility services from corporate. Government e-Market Place (GeM): In order to transform the procurement process of goods and services by various Government bodies, Government e-Marketplace (GeM), the online procurement platform, has been implemented. GeM provides tools for e-bidding and reverse e-auction as well as demand aggregation to facilitate efficient procurement. GeM is being used by 22,208 organisations of the Central Government and States/UTs. 102,683 sellers and services providers are registered on the portal.

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MEITY PERSPECTIVE

National Centre of Geo-Informatics (NCoG): Geographical Information System (GIS)-based decision making is being promoted by National Centre of Geo-Informatics (NCoG), MeitY. The GIS platform established by NCOG is a GIS based decision support system (DSS) platform for sharing, collaborating, undertaking location based analytics which caters the requirements of government departments/ agencies. The system is designed to promote acceptability, adoptability and affordability across governance by integrating geographic science systems, information science systems. Some of the key features of NCoG include base map available up-to 1:5000 scale, ensures compatibility of multi-purpose geodatasets, allows user to plot assets/ features on their own, cost effective and based on open-Source software. GIS platform has provision to integrate with MIS data of Ministries/Departments, e.g. MNREGA, Panchayati Raj, Mines, etc. GIS Platform provides the citizen-centric services on web and mobile platform, navigation facility including location based information system. So far, 25 applications across various domains are operational. e-Sign: One of the initiatives taken under Digital India Programme is to provide non-repudiable authentication of applicant’s identity through a facility called eSign. This facility is an online digital signature service. eSign is an online electronic signature service which can be integrated with service delivery applications via an open API to facilitate an Aadhaar holder to digitally sign a document. Using authentication of the Aadhaar holder through Aadhaar e-KYC service, online electronic signature service is facilitated. Five agencies namely eMudhra, C-DAC (govt. ESP), nCode, NSDL and Capricorn are empanelled to offer e-Sign Services. Open Government Data platform: The portal is intended to be used by Government of India Ministries/

“In the smart city model one and the most important factor is to find a sociotechnical infrastructure containing the contextual factors that need to be present in an ecosystem to fully exploit the potential of ICT.” Departments, their organisations to publish datasets, documents, services, tools and applications collected by them for public use. As on 31 April, 2018, over 1,75,300 dataset resources under 4,260 catalogs contributed by 110 Ministry/ Departments (85 Central and 25 states). 1,385 visualisations created, 4017-Application Programming Interfaces (APIs) created. OGD India has 15.76 million times viewed and 5.77 million datasets have been downloaded. GI Cloud (MeghRaj): To utilise and harness the benefits of Cloud Computing, National Cloud has been set up as a state-of-the-art secured government cloud to provide services over the ICT Infrastructure to the government departments. Enabling All Schools with Virtual Classrooms: A new scheme has been initiated namely “Enabling All Schools with Virtual Class Rooms Phase-I”. The project aims to set-up smart virtual classroom facilities in Government owned/controlled schools in 7 pilot states, namely Himachal Pradesh, Gujarat, Rajasthan, Tripura, Tamil Nadu, Andhra Pradesh and Haryana, with the focus to

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improve the quality of education to students in remote/rural part of the country. The project aims at creating technology enhanced classrooms that foster opportunities for teaching and learning by integrating learning technology, such as computers, electronics white boards, projectors, specialized software, interactive audiovideo systems etc.

Do you think people from across sections have accepted Make in India concept? India had witnessed significant manufacturing activity related to mobile handsets and its component ecosystem. 115 new mobile and mobile component manufacturing units have been set up in two-and-a half years with the efforts of the Government by providing ease of doing business in India after 2014 under Make in India programme.

How do you find the IT connectivity in rural India? Various steps have been taken by the Government for better expansion of digital facilities under Digital India in remote areas/villages of the country. Some of the key initiatives are as follows: • BharatNet: Provisioning of internet connectivity at rural areas is under the purview of Department of Telecommunications (DoT), under Ministry of Communications. DoT is implementing National Optical Fibre Network (NOFN) project, renamed as BharatNet. It has been envisaged to provide 100 Mbps broadband connectivity to all Gram Panchayats (approx. 2.50 lakhs) in the country by using an optimal mix of underground fibre, fibre over power lines, radio and satellite media. • National Information Infrastructure (NII): A pilot project on National Information Infrastructure (NII) for a period of one year of operation was initiated by MeitY in July, 2015 for one

JULY 2018

MEITY PERSPECTIVE

district each in the States of Nagaland, Karnataka, Kerala, Gujarat, Uttarakhand and UT of Chandigarh and Puducherry to integrate various ICT infrastructure namely State Data Centres (SDCs), State Wide Area Network (SWAN), National Knowledge Network (NKN), National Informatics Centre Network (NICNET), State Service Delivery Gateway (SSDG) including National Optical Fibre Network (NOFN)/BharatNet created in these States. The objective is to provide connectivity to government offices up to Gram Panchayat (GP) level (1,059 GPs). • Common Services Centre (CSC): Common Services Centres are Internetenabled centres operated by local entrepreneur, called Village Level Entrepreneurs (VLEs) and provide e-services to rural citizens. CSCs deliver various Government-to-Citizen (G2C), Business-to-Citizen (B2C) services, Aadhaar services, financial inclusion services, educational services including Digital Literacy, Financial Literacy, Legal Literacy, Skill development services etc. to citizens. Till March, 2018, there are 2,92,605 Common Services Centres (CSCs) functioning across the country; among which, 1,83,203 CSCs are at Gram Panchayat (GP) level.

You have created MyGov, a platform to build a partnership between citizens and Government with the help of technology. How do you find the project? To boost participatory governance in India, the government launched MyGova citizen engagement platform. MyGov is a unique, first-of-its-kind participatory governance initiative involving the common citizens at large. MyGov brings the Government closer to the common man by the use of online platform, creating an interface for healthy exchange of ideas and views involving the common citizen and experts with the ultimate goal to contribute to the social and economic transformation of India. MyGov operates on three main pillars of engagement – Do, Discuss and

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Disseminate. The activities hosted under each pillar allows to establish a source of transparent communication between the Government and the citizens. Presently, 56.92 lakh users are registered with MyGov, participating in various activities hosted on MyGov platform. MyGov activities are structured under 64 groups consisting of 745 tasks, 770 discussions, 244 Polls/Surveys and 176 talks.

How do you connect IT and Smart Cities? Smart City and IT are complimenting each other none of the initiatives envisaged under Smart City can run without IT intervention. IT is enabler for disseminating citizen centric services

envisaged under Smart City and make it quick, easier and accessible to everyone and to everywhere. Smartness in a city means different things to different people. It could be smart design, smart utilities, smart housing, smart mobility, smart technology, etc. In Smart City, the extensive use of ICT is a must and only this can ensure information exchange and quick communication. Most services will need to be ICT enabled, and this often helps reduce the need for travel. The ability to shop online or book tickets online or converse online is very powerful ways of reducing the need for travel, thereby reducing congestion, pollutants and energy use. An extensive use of ICT enabled services require a sound communications backbone. In this context, we can say that ICT is not the

“end” but only the “means” to an “end” – the end being improved service quality and information availability. This includes social media; mobility, Machine-toMachine (M2M), Internet of Things (IoT), Big Data, and Cloud Computing will become the backbone of next generation smart cities. The availability of universal ICT infrastructures stimulates the development of new services and applications by various types of users, and allows for the gathering of a more realistic assessment of users’ perspectives by conducting acceptability tests directly on the infrastructures already in place and functioning in the smart city. To this end, Living Lab

networks can help to make the testing of new applications and e-services easier and should be used as building blocks for the more efficient development of smart cities. In the smart city model, one and the most important factor is to find a sociotechnical infrastructure containing the contextual factors that need to be present in an ecosystem to fully exploit the potential of ICT. The key ingredients are networks, data, software, and laws that should be respectively accessible, interconnected and innovation-friendly. It is, in fact, important to underline that value does not only reside in the individual resources (e.g. data or software) but also in the links and connections that it is possible to establish between the different resources.

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CONFERENCE REPORT Hyatt Regency, 12 October 2017, Chandigarh

Changing Dimensions of Tourism

Chief Guest

NAVJOT SINGH SIDHU Honâ&#x20AC;&#x2122;ble Minister for Tourism and Cultural Affairs, Punjab

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Hyatt Regency, 12 October 2017, Chandigarh

Conference Report 34

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CONFERENCE REPORT Hyatt Regency, 12 October 2017, Chandigarh

Changing Dimensions of Tourism

Chief Guest

NAVJOT SINGH SIDHU Hon’ble Minister for Tourism and Cultural Affairs, Punjab

Hyatt Regency, 12 October 2017, Chandigarh

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Smart Tourism Practices Delved Upon at National Tourism Conclave in Chandigarh

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hanging Dimensions of Tourism

Pride in our culture, heritage and showcasing it with professionalism at par with international standards is the key to make tourism an engine of growth. This was the thought that echoed the most at National Tourism Conclave, held last October in Chandigarh. Hosted by the Department of Tourism, Government of Punjab and organised in coordination with Elets Technomedia Private Limited, the conclave witnessed a glittering inaugural ceremony as the who’s who of the tourism industry shared the platform to forcefully put forth their out-of-the-box ideas. Inaugurated by the Minister of Tourism and Local Government, Government of Punjab, and former cricketer Navjot Singh Sidhu, a celebrity in his own right, the conclave was attended by eminent Bollywood director Ketan Mehta and actor Deepa Sahi besides music director Anand Raj Anand. Also, S K Mishra, a prominent personality, known for his contribution to Indian tourism industry, graced the occasion along with Ravneet Kaur, Chairman and Managing Director, India Tourism Development Corporation. From the ports of Mumbai to the verdant valleys of Arunachal Pradesh, the conclave saw deliberations across the entire length and breadth of the country. Sanjay Bhatia, Chairman, Mumbai Port Trust, gave a presentation that was an eye-opener and showcasing the huge potential of sea tourism in the country with Mumbai as a case study.

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NAVJOT SINGH SIDHU Hon’ble Minister for Tourism and Cultural Affairs, Punjab

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Launching of eGov magazine’s special issue during the conclave

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CONFERENCE REPORT Hyatt Regency, 12 October 2017, Chandigarh

Changing Dimensions of Tourism

Chief Guest

NAVJOT SINGH SIDHU Hon’ble Minister for Tourism and Cultural Affairs, Punjab

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Hyatt Regency, 12 October 2017, Chandigarh

Changing Dimensions of Tourism

NAVJOT SINGH SIDHU Minister of Tourism and Cultural Affairs, Chief Guest Government of Punjab NAVJOT SINGH SIDHU

Hon’ble Minister for Tourism and

To realise the full potential of tourism in Punjab, the State Government Culturalneeds Affairs, to focus on innovative marketing campaigns. Around 90 lakh people Punjab visit India annually. Out of this, more than 20 lakh people come to visit Taj Mahal every year. Now if we talk about the Darbar Sahib (also known as the Golden Temple), more than 1.20 lakh people visit it everyday. Out of this, one lakh people are from outside Punjab only. To tourism.eletsonline.com | #eletsTourism Host Partner increase tourism, we need to provide infrastructure to these tourists. egovonline @egovonline eGov Magazine We have no dearth of destinations. We have the Golden Temple, the Jallianwala Bagh, food street, etc, which are already very popular. We need to popularise stories around these historical places. Medical facilities available in US for Rs 15 lakhs are available in India at a cost of Rs 15,000 only. Hence, building medical infrastructure, especially in the State of Punjab will help tourism grow.” 36

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National Tourism Conclave Report At A Glance

CONFERENCE REPORT Hyatt Regency, 12 October 2017, Chandigarh

Changing Dimensions of Tourism

Chief Guest

NAVJOT SINGH SIDHU Honâ&#x20AC;&#x2122;ble Minister for Tourism and Cultural Affairs, Punjab

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JULY 2018

CONFERENCE REPORT Hyatt Regency, 12 October 2017, Chandigarh

Changing Dimensions of Tourism

Chief Guest

NAVJOT SINGH SIDHU Hon’ble Minister for Tourism and Cultural Affairs, Punjab

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SANJAY BHATIA

“There has been a phenomenal growth in cruise tourism across country. In 2016-17 the number of cruise ship arrivals increased by 24% and number of passengers increased by 52%. Mumbai has taken lot of initiatives to boost the cruise tourism. This includes guaranteed berth to cruise ships, ousting charges removed to attract more cruise vessels, allowing 40% discount in port charges, simplified standard operating procedure issued for uniform processes, e-landing card system ready for ease of travelling among Indian ports. Also e-Visa has been introduced enabling tourists to avail online and on-arrival Visa facilities. We have upgraded and modernised cruise terminals with more passenger amenities and convenience. The results have been heartening. Cruise ship arrivals increased to 164 ships in 2016-17 and passenger count went up to 2 lakhs. In Mumbai alone, 55 cruise ships docked and nearly 67,000 passengers arrived in cruise season. A brand new ship Genting Dream came to Mumbai port which was a novel occurrence. And the projections of passengers is only on the rise.”

Chairman, Mumbai Port Trust

BHAWNA GARG

Managing Director, Punjab Skill Development Mission

“We are trying to integrate tourism into skill training. The skills are required all across, travel, culture, health, hospitality services, etc. There are lots of concern regarding tourists in health when they travel - what are the health facilities like, insurance etc. We are training just 500 people in tourism related courses but the figure should be 5000. We are going to start a course with Punjab Heritage and Tourism Promotion Board - training about 2,000 women who will be trained in crochet, phulkari, foodcraft, dari making and Punjabi jutti. We are trying to identify who are the training partners who are well versed in these. Some people are not able to sell themselves though they have the skill and we are trying to identify them. Punjab Skill Development Mission can go a long way in training people in the tourism sector.

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“Punjab has always been a front runner on all fronts, be it defence, food security. Punjabis love challenges. The challenge in tourism is one that Punjabis love to love because they are great travellers themselves and entrepreneurs. We have ventured into farm tourism. Those who have gone into farm tourism are second to none. We have done some MoUs to leverage private partnership- we can be the catalysts which put things together and let the private sector take over. We have tie-ups with several portals. We have splendid, remarkable, glorious heritage and we need to conserve that. We have to have a passion for it. We have to conserve and preserve old monuments.

SHIVDULAR SINGH DHILLON Director Tourism and CEO Punjab Heritage Tourism Promotion Board

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CONFERENCE REPORT Hyatt Regency, 12 October 2017, Chandigarh

“One of the basic cultural assets is India’s heritage and INTACH works to promote that. Creative tourism is seen as an alternative to serial reproduction of culture and massive consumption of cultural tourism.It is an evolving concept - we are still grappling with lot of challenges. It is not a direct product - it involves communities in a large way. How do they live, experience, produce etc -- fosters economic development, social inclusion and human development. We are trying to engage local population in local crafts. We take up small areas and uplift crafts men, artists do not just sell but preserve their legacy.”

Changing Dimensions of Tourism

Chief Guest

NAVJOT SINGH SIDHU Hon’ble Minister for Tourism and Cultural Affairs, Punjab

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BINDU MANCHANDA

Director (Projects), Architectural Heritage Division, Head-Heritage Craft and Community Division, INTACH

SONALI SINHA

Chief Operating Officer Tourism & Hospitality Skill Council

“I represent tourism and hospitality Skill Council which is a national body developed under the ambit of NSDC and Ministry of Skill Development. We are an industry driven organisation made by the industry and for the industry. We are 100% autonomous organisation. Skilling in Tourism in Punjab can be divided into two categories -- developing inbound tourism in Punjab and exporting outside. Domestic tourists are mostly NRIs who want to connect to their roots and want their children to know the country. To develop domestic tourism we need people who are at the grassroots, not aspiring to be doctors or engineers, but instead can showcase their culture, are adventurous. Connect with us on

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“I see two spectrums - on one side, we have schemes of the government with special purpose of training unemployed youths and, on the other hand, we have this huge pool of untapped resources in the rural sector where youngsters who are either unemployed, uneducated or have dropped out for various reasons. How do we bridge the gap between this scheme of the government and this huge pool of untapped resources.”

BASANTA RAJKUMAR

Executive Director Punjab Heritage Tourism Promotion Board @egovonline

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CONFERENCE REPORT Hyatt Regency, 12 October 2017, Chandigarh

Changing Dimensions of Tourism

Chief Guest

NAVJOT SINGH SIDHU Hon’ble Minister for Tourism and Cultural Affairs, Punjab

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“NSDC is a PPP model, 49% share is of the government and 51% private stakeholders like CII, ASSOCHAM etc. There are 64 job schemes in tourism, we upgrade the existing skills of workers and bring them to higher level and certify them as per national standards. We are using lot of courses in Pradhan Mantri Kaushal Kendras which are going to be in every district. In Punjab, 17 such centres will come up. India International Skill Centers in tie-up with Ministry of External Affairs, we will give pre-departure training that makes our candidates strong to get jobs in other countries.

RAJAT BHATNAGAR

State Engagement Officer, Chandigarh Punjab & Haryana, National Skill Development Corporation

“The most changing dimension of tourism is the fact that six years ago scientists discovered a gene which one in five people have -- it is the restless gene that makes you travel, seek out, discover new things. So one in five are compulsive travellers. We don’t need to persuade people to travel. People who have this gene are curious about how others exist. We have two official languages and 22 scheduled languages. Official communities are 4365 who have their own traditions, their own customs. If anyone wants to come and find diversity then the obvious choice is India. “

HUGH GANTZER Travel Writer

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CONFERENCE REPORT Hyatt Regency, 12 October 2017, Chandigarh

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Changing Dimensions of Tourism Hyatt Regency, 12 October 2017, Chandigarh

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NAVJOT SINGH SIDHU Hon’ble Minister for Tourism and Cultural Affairs, Punjab

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Changing Dimensions of Tourism

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NAVJOT SINGH SIDHU Hon’ble Minister for Tourism and Cultural Affairs, Punjab Punjabi Tribune

Jag Baani

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Punjabi Jagran

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CONFERENCE REPORT Hyatt Regency, 12 October 2017, Chandigarh

Changing Dimensions of Tourism

Hyatt Regency, 12 October 2017, Chandigarh Chief Guest

NAVJOT SINGH SIDHU Hon’ble Minister for Tourism and Cultural Affairs, Punjab

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Changing Dimensions of Tourism

THANK YOU PARTNERS Chief Guest

NAVJOT SINGH SIDHU Hon’ble Minister for Tourism and Cultural Affairs, Punjab

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