eGov November 2018: Chandigarh Issue

egov.eletsonline.com LARGEST KNOWLEDGE REPOSITORY OF INNOVATIONS IN GOVERNANCE

smartcity.eletsonline.com LARGEST KNOWLEDGE REPOSITORY OF INNOVATIONS FOR URBAN TRANSFORMATION

C IA L I S S U SP E E

2nd

CHANDIGARH 16th NOVEMBER 2018

/ US $ 10 / ISSN 0973-161X

NOVEMBER 2018 VOLUME 14 ISSUE 19

SMART CHANDIGARH

AERIAL VIEW OF CHANDIGARH CITY

Empowering Citizens

INTERVIEWS

DAVESH MUDGIL

KAMAL KISHOR YADAV

RAHUL KAPOOR

Mayor, Municipal Corporation Chandigarh

Commissioner, Municipal Corporation Chandigarh & CEO, Chandigarh Smart City Ltd.

Director (Smart Cities), Ministry of Housing and Urban Affairs, Govt. of India

PIPE REHABILITATION BY SPIRAL WOUND TECHNOLOGIES

Keyfacts and benefi ts of spiral wound technologies: Diameter

Spiral Wound Technologies (SPR)

Material

Shape

Installation fixed diameter

SPR™

800 – 5000 mm

PVC

circular, noncircular, custom shape

SPR™ PE

900 – 3000 mm

HDPE

circular

fixed diameter

SPR™ EX

150 – 1050 mm

PVC

circular

close fit

SPR™ ST

600 – 2500 mm

PVC

circular

fixed diameter

• Truly trenchless – requires only standard manhole entry • No need for costly bypass pumping • Wide range of diameters and shapes available • Able to negotiate curves and bends • Minimal impact on social and natural environment • Quick installation process • Extremely cost efficient and meeting the highest standards Company Information: Sekisui Singapore offer optimal solutions for all kinds of pipe rehabilitation challenges worldwide. We provide leading key technologies - Spiral Wound Technology (SPR).

It is an effective structural solution to aging sewer pipes including non-circular pipes.

SPR has been used globally and proven to be a reliable solution.

Yusuf Siddiqui email: yusuf.siddiqui@sekisui.com Tel: +91 99909 78222 Faiz Ahmad email: faiz.ahmad@sekisui.com Tel: +91 9999381157 www.sekisuispr.com

EDITOR-IN-CHIEF Dr Ravi Gupta EDITORIAL TEAM: DELHI/NCR Senior Assistant Editors: Souvik Goswami, Gautam Debroy, Sandeep Datta Assistant Editors: Priyanka Sharma, Gopi Krishna Arora, Poulami Chakraborty, Mukul Kumar Mishra

,

Senior Correspondent: Akash Tomer Rashi Aditi Ghosh Correspondent: Ritika Srivastava LUCKNOW BUREAU Assistant Editor: Arpit Gupta MUMBAI BUREAU Senior Assistant Editor: Kartik Sharma Senior Correspondents: Harshal Yashwant Desai, Rakesh Kumar Roy JAIPUR BUREAU Senior Assistant Editor: Kartik Sharma

Founded in 2005, eGov magazine is published in both print and online formats. Innovative use of ICT in Governance is at the heart of our all eGov initiatives.

CHANDIGARH BUREAU Assistant Editor: Priya Yadav HYDERABAD BUREAU Assistant Editor: Sudheer Goutham B AHMEDABAD BUREAU Assistant Editor: Hemangini S Rajput BHOPAL BUREAU Senior Correspondent: Divakar Mukherjee SALES & MARKETING

TV

Pushp Kumar Singh, Anuj Kumar, Nikhil Lakhera, Mohammed Rashid Farooqui, Neha Dwivedi

tv.eletsonline.com

SUBSCRIPTION & CIRCULATION TEAM Manager, Subscription: +91-8860635832, subscription@elets.in DESIGN TEAM Art Director: Om Prakash Thakur Deputy Art Directors: Gopal Thakur, Shyam Kishore, Raja Das, Pulak Paul Graphic Designer: Shivangi Shukla ADMINISTRATION Director: Archana Jaiswal

Smart City Summit, Surat Smart City Summit Vijay Rupani Chief Minister, Gujarat

Dr Jitendra Singh

Smart City Summit, Surat

11th eINDIA

Minister of State of Commerce & Industries, Government of India

Union Minister of State for Law and Justice; and Electronics and Information Technology, Government of India

EDITORIAL & MARKETING CORRESPONDENCE

Minister of State (Independent Charge) DoNER, PMO, Government of India

eGov – Elets Technomedia Pvt Ltd: Stellar IT Park Office No: 7A/7B, 5th Floor, Annexe Building, C-25, Sector-62, Noida, Uttar Pradesh - 201301, Phone: +91-120-4812600, Fax: +91-120-4812660 Email: info@elets.in Owner, Publisher, Printer - Dr Ravi Gupta, Printed at Vinayak Print Media, D - 249, Sector-63, Noida 201 307. Uttar Pradesh and published from 710, Vasto Mahagun Manor, F-30 Sector-50, Noida, Uttar Pradesh © All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic and mechanical, including photocopy, or any information storage or retrieval system, without publisher’s permission.

Our Publications and Initiatives

C R Chaudhary

P P Chaudhary

Send your feedback about our interviews, features, articles, and news. You can either comment on the webpage of the stories, or mail at editorial@elets.in

Editorial

MAGAZINE It compiles ICT-related advancements being introduced, exercised by various government organisations via eGovernance module.

NEWS

Dealing with various key developments and policy-related decisions that define Indian governance style at large, this section throws light on the most important aspects.

WEBSITE With a reach of sixty lakhs, the website is pushing the Digital India campaign of the Government of India. It highlights various dimensions of anything and everything related to the changing trends of governance in India .

EVENT REPORTS

This segment narrates the discussions and deliberations of participants at the occasional conferences held nationally or internationally.

CASE STUDIES It deals with in-depth detail of various projects being implemented in any part of the country, worth inspiring others in providing solutions.

VIDEOS The youtube channel ‘EletsTv’ deals with live recorded versions of techexperts and key decision makers who participate in key debates or discussion of Elets knowledge conferences.

Chandigarh Finds New Impulse to Lead India’s Urban Transformation Planned by internationally acclaimed Swiss-French architect Le Corbusier, Chandigarh has always been ahead of times when it comes to urban planning. Also known as the City Beautiful, Chandigarh is unique in many ways. With its clean wide roads, immaculate parks and a distinct social milieau developed over a period to make every citizen feel special, living in Chandigarh is an experience in itself. Having been selected under the Government of India's Smart Cities Mission, the city has found a new impulse to effectively strengthen its position to lead India's urban transformation. Our cover story, 'Smart Chandigarh Empowering Citizens', is an attempt to capture Chandigarh's march towards becoming the most livable city not only in India but across the globe.

As part of our efforts to back Chandigarh's endeavour to become smarter, the eGov magazine in partnership with Municipal Corporation Chandigarh and Chandigarh Smart City Limited is organising the second edition of Smart City Conclave-Chandigarh on November 16. The conclave will serve as a platform for intense deliberations and interactions among top thought leaders, decision-makers and industry stakeholders on various innovations being undertaken in Smart Cities across India. On this occasion, eGov is coming up with this special edition of the magazine to offer better insights at the pace of development in Chandigarh.

To take into consideration the perspectives of the decision makers and their vision for the City Beautiful, this special issue of Chandigarh is carrying interviews of Davesh Mudgil, Mayor, Chandigarh; Kamal Kishor Yadav, Commissioner, Municipal CorporationChandigarh; Rahul Kapoor, Director (Smart Cities), Ministry of Housing and Urban Affairs, Government of India; Sourabh Mishra, Addditional Commissioner and Additional CEO, Municipal Corporation-Chandigarh; Manoj Bansal, Chief Engineer, Municipal Corporation-Chandigarh; and Andrew Ayre, British Deputy High Commissioner, Chandigarh, among others.

To present perspectives from other states, we have also included in this issue interviews of Dr TK Sreedevi, Commissioner and Director of Municipal Administration, Government of Telangana; JC Maneria, Chief General Manager of BSNL (Punjab Circle); and Dr Ajay Pal Sharma, Senior Superintendent of Police, Gautam Budh Nagar.

As innovation driven companies are playing a pivotal role in helping India achieve its goal of developing 100 Smart Cities till 2020, we have included an insightful interview of Deb Deep Sengupta, President and Managing Director, SAP-India Subcontinent. In this interview he shares his vision of contributing towards India's rise as a regional super power and help Indian industry gain competitive advantage through its world-class innovative solutions.

We hope this special issue of eGov magazine will help you gain better insights into the Indian smart city ecosystem and grab the countless opportunities that lie ahead of us.

Looking forward to our reader's invaluable fedback.

INTERVIEWS This section highlights various stakeholders, bureaucrats and policy makers influencing governance in the country.

DR RAVI GUPTA Editor-in-Chief, eGov magazine, and Founder & CEO, Elets Technomedia Pvt Ltd

CONTENTS

NOVEMBER 2018 | Volume 14 | Issue 19

08 COVER STORY SMART CHANDIGARH EMPOWERING CITIZENS

12 DAVESH MUDGIL Mayor, Chandigarh

15 KAMAL KISHOR YADAV

Commissioner, Municipal Corporation Chandigarh

18 SAURABH MISHRA

Additional Commissioner and Additional CEO, Municipal Corporation Chandigarh

20 RAHUL KAPOOR

23 ANDREW AYRE

Director (Smart Cities), Ministry of Housing and Urban Affairs Government of India

British Deputy High Commissioner, Chandigarh

38 CONFERENCE REPORT

26 MANOJ BANSAL

28 J C MENARIA

30 DR T K SREEDEVI

Chief Engineer, Municipal Corporation Chandigarh

Chief General Manager, Punjab Circle BSNL

Commissioner and Director of Municipal Administration, Government of Telangana

34 DR AJAY PAL

36 DEB DEEP

Senior Superintendent of Police, Gautam Budh Nagar, Government of Uttar Pradesh

President and Managing Director, SAP India Subcontinent

SHARMA

SENGUPTA

Organiser

Host Partner

CONFERENCE | AWARDS | EXPO 28th-29th July 2017

NOVEMBER 2018

[ egov.eletsonline.com ] The Largest Portal on e-Governance in Asia and the Middle East

sm

ar

tci t

y.e le

.co m/c

6

@SmartCityElets

handigarh

#elets_smartcity

tsonline

Chief Guest

V P Singh Badnore

Lucknow Municipal Corporation

COVER STORY

CHANDIGARH IS AMONG THE TOP CITIES OF THE COUNTRY WHEN IT COMES TO AVAILABILITY AND ACCESSIBILITY OF CITIZEN-CENTRIC SERVICES. CHANDIGARH TOPS THE COUNTRY IN DIGITAL PAYMENTS TRANSACTIONS ON PER CAPITA BASIS AND IS AMONG INDIA’S TOP FIVE MOST LIVABLE CITIES. WITH MORE THAN 70 CHANDIGARH SMART CITY PROJECTS PLANNED, THE CITY IS ALL SET TO TAKE THE CITIZEN EXPERIENCE TO A WHOLE NEW LEVEL, WRITES PRIYA YADAV OF ELETS NEWS NETWORK (ENN).

SMART CHANDIGARH EMPOWERING CITIZENS 8

NOVEMBER 2018

[ egov.eletsonline.com ] The Largest Portal on e-Governance in Asia and the Middle East

C

handigarh is a city that constantly competes with itself.

City Beautiful is not at the mercy of fancy tags doled out by central government to prove its worth.

The fresh air, clean wide roads, smooth traffic and beautiful parks earn it the tag of ‘paradise’ by most people coming in, and this citizen experience is its biggest testimonial. Chandigarh Smart City Project is a step forward to sweeten more the experience by making accessible citizen services through smart applications.

“We are working towards making the experience of people living in the city pleasant by integrating technology in administration so that most of the citizen services are available at the click of a button,” says Kamal Kishor Yadav, Municipal Commissioner, Chandigarh and CEO of Chandigarh Smart City Limited.

Chandigarh Smart City project has more than 70 projects. Out of these about 40 projects are conversion projects basically under the banner of smart city but being financed and executed by UT Administration.

took shape.

“Chandigarh Smart City project has more than 70 projects. Out of these about 40 projects are conversion projects basically under the banner of smart city but being financed and executed by UT Administration. So there are 30 projects which are purely Smart City components. And out of 30 projects there are 8 projects which are in the RFP (request for proposal) Stage and we have recently floated two RFPs,” says Yadav,.

“Presently we have a 24x7 water supply project in Manimajra area. The Public Bike Sharing project is also ready to take off and we are aggressively working on smart

So, what really is a Smart City? There is no exact definition for the concept of Smart City – it means different things to different people and varies from city to city. In that sense, Chandigarh is already smart – given its neat layout and planned development.

The vision document of Smart Cities says, “In the approach to the Smart Cities Mission, the objective is to promote cities that provide core infrastructure and give a decent quality of life to its citizens, a clean and sustainable environment and application of ‘Smart’ Solutions. The focus is on sustainable and inclusive development and the idea is to look at compact areas, create a replicable model which will act like a light house to other aspiring cities.”

The core infrastructure elements in a Smart City would include: adequate water supply, assured electricity supply, sanitation, including solid waste management, efficient urban mobility and public transport, affordable

housing, especially for the poor, robust IT connectivity and digitalisation, good governance, especially e-governance and citizen participation, sustainable environment, safety and security of citizens, particularly women, children and the elderly, and health and education.

Much work has been done in the smart city project in the past one year after PMC was appointed and the company

Connect with us on

egovonline

@egovonline

egov magazine

metering and up gradation of sewerage treatment plants. A total of eight projects are ready and coming up with RFPs in this November month only,” he added.

As work picks up pace on smart city projects, the UT Administration is making efforts to inculcate the habit of cashless transactions among its residents. And the response is heartening. Chandigarh tops the

NOVEMBER 2018

9

COVER STORY country in digital payments transactions on per capita basis. The city which scores 18.5 transactions per person is way ahead of all States and Union Territories. Andhra Pradesh is at the second position with 7.9 transactions on per capita basis, while Maharashtra is fourth with a score of 3.7.

CHANDIGARH SMART CITY PROJECTS IN NUMBERS l

40 Conversion projects — Financed & Executed by UT Administration under Smart City

l

30 Projects under Smart City components — Executed by Chandigarh

Smart City Ltd l l

8 projects in request for proposal (RFP) Stage 24x7 water supply project running in Manimajra area

Not just this, Chandigarh is among top two UTs in August 2018 in Electronic Transaction Aggregation and Analysis Layer (eTaal). Chandigarh ranks at the sixth position among all the states and UTs in terms of number of e-transactions per 1,000 people.

Recently, Government of India came out with Ease of Living Index for various cities – a new concept, popular in advanced countries, which maps the livability of a city and underscores its strengths in keeping its citizens happy.

Chandigarh has scored fifth position nationwide as the most livable city in the country. It scored 53.16 as against the national average of 35.6. Pune tops the chart with 58.1 followed by Navi Mumbai, Greater Mumbai and Tirupati.

“The Ease of Living Index was formulated with the ultimate goal of being able to rank the cities on the quality of lives led by their citizens,” mentions the policy document of Government of India.

Social infrastructure, such as hospitals and public health services; primary and secondary schools; supporting cultural events; sporting events and emergency services create the conditions needed to promote the health and well-being of all city residents. The access to, and the reliability and quality of services available in the cities are key components for ease of living and Chandigarh has scored nationally at number four with 17.9 points out of 25.

For a city to be livable, it needs to fulfill

10

NOVEMBER 2018

several basic conditions, the most important of which are related to the economy. The economic aspects of the Ease of Living Index include consumer markets, human capital and resources, and real-estate activities. A city’s development is also influenced in a large measure by its informal economy.

Chandigarh scores the highest points in the Economic sub-index, followed by Ajmer (Rajasthan), Kota (Rajasthan), Indore (Madhya Pradesh) and Tiruppur (Tamil Nadu).

A city that is easy to live in is able to provide its citizens with high quality and sustainable urban infrastructure including housing; basic services (such as water and waste water management, solid waste management; transportation and pedestrian facilities); and adequate

power among others. The Ease of Living Index defines 9 distinct categories under this pillar: housing, open spaces, mixed land use, power supply, transportation and mobility, assured water supply, waste water management, solid waste management and reduced pollution. Chandigarh scored 21.24 out of 45 and is at fourth position nationally.

The City Beautiful is truly emerging as a world-class city and its selection under the Smart City Mission is certainly going to give an impetus to its growth. With various projects under this ambitious urban transformation program in different stages of execution, the city has found a new energy to head towards a sustainable future where its citizens are empowered to fulfill their aspirations.

[ egov.eletsonline.com ] The Largest Portal on e-Governance in Asia and the Middle East

We would like to subscribe Duration (Year)

*

Issues

Newsstand Price INR

1

12

1200

1200

0

2

24

2400

2000

400

3 5

36 60

3600 6000

2800 4200

800 1800

Subscription Price INR

Savings INR

Please fill this form in CAPITAL LETTERS First Name................................................................................................... Last Name ......................................................................................................................

Designation/Profession . ......................................................................... Organisation . .................................................................................................................

Mailing address .......................................................................................................................................................................................................................................

SUBSCRIBE TODAY

City ............................................................................................................... Postal code .....................................................................................................................

State . ........................................................................................................... Country ...........................................................................................................................

Telephone.................................................................................................... Fax ....................................................................................................................................

Email ............................................................................................................ Website ...........................................................................................................................

I/We would like to subscribe for

1

2

3

Years

5

Years

I am enclosing a cheque/DD No.* ................................................................... Drawn on ..................................................................................... (Specify Bank) Dated .................................................................................................................................... in favour of Elets Technomedia Pvt. Ltd., payable at New Delhi.

For `/US $ ...................................................................................................................................................................................................................................... only Scan Paytm Code

* Please make cheque/dd in favour of Elets Technomedia Pvt. Ltd, payable at New Delhi * No charges applicable for ordinary post. Charges will be applicable for speed/registered post or courier Subscription Terms & Conditions: Payments for mailed subscriptions are only accepted via cheque or demand draft | Cash payments may be made in person

SUBSCRIPTION ORDER CARD YOU CAN SUBSCRIBE ONLINE eletsonline.com/subscriptions/ (Year)

Stellar IT Park, Office No. : 7A/7B, 5th Floor, Annexe Building,

1 2 3 C-25,

Issues

12 24 36 Noida,

USD

$300 $500 $750India Pradesh,

Elets Technomedia (P) Ltd

Newsstand Price INR

900 1800 201309,2700 India,

Sector 62, Uttar Email: subscription@elets.in, Contact Number : +91-88606-35832

I would like to subscribe

Savings

Price INR

Ph:

`900 `1500 `2000 +91-120-4812600

|

-`300 `700 Fax : +91

- 120 - 4812660

MAYOR’S PERSPECTIVE

More People Representation Needed in Smart Cities: Mayor Chandigarh For Smart Cities, the Government of India has prepared a structure of hierarchy which is mainly bureaucratic. But the best possible way to ensure public participation is by including at least two elected representatives in the decision making process, says Davesh Mudgil, Mayor, Chandigarh, in conversation with Priya Yadav of Elets News Network (ENN).

Davesh Mudgil Mayor, Chandigarh

“When we talk of reforms, no institution can function without tax revenue because finance forms the backbone of any family, individual or institution. You cannot run an institution if there is no inflow of tax revenue.”

12

NOVEMBER 2018

As a representative of the people, what are your thoughts on smart cities?

If we want to build smart cities, a Smart City SPV should be made an independent entity without having any outside influence in its day-to-day operations. The SPV has been

constituted to specifically undertake Smart City projects and to strengthen it we need to ensure its autonomy. There is also the need to enhance the partnership of elected representatives in the decision making process of Smart Cities. Chandigarh Smart City has formed an advisory forum, which includes me and the Member of

[ egov.eletsonline.com ] The Largest Portal on e-Governance in Asia and the Middle East

MAYOR’S PERSPECTIVE

Parliament from the city, but our recommendations are only advisory in nature and there is no guarantee that our suggested projects would be implemented.

For Smart Cities, the Government of India has prepared a structure of hierarchy which is mainly bureaucratic.

But the best possible way to ensure public participation is by including at least two elected representatives in the decision making process. The Mayor and the Member of Parliament should be appointed to the decision making body to include the public opinion in the development of smart cities.

Under the Area Based Development, the maximum number of facilities should be built in the areas which

Signage road marking and way finding is the only project of Municipal Corporation that has been approved.

The municipal corporation is entrusted with constructing roads, providing proper sewerage and water supply, maintain parks, and offer sanitation services through a dedicated department. When we as a civic service providing agency can undertake so many projects then why our projects are being dropped.

The Smart City project should ensure that the standard of living of the people

“The smart city project should ensure that the standard of living of the people is improved, there is ease of availing civic facilities with reduced tax burden, and a host of other things.” is improved, there is ease of availing civic facilities with reduced tax burden, and a host of other things.

require them the most. But presently there is lack of coordination when it comes to launching projects by different departments under ABD, which should not happen. Many proposed projects like the conversion of press building into an incubation centre, the proposed convention centre at Sector 17 have been dropped from the list of projects.

On one hand Municipal Corporation has been facing cash cruch and there is a need to generate revenue from different sources, but on the other hand people are finding it difficult to cope up with the sudden increase of fee to avail services like smart parking, etc. As an elected representative, how can you ensure that there is a right balance between the two?

Every Mayor make an effort in this direction. When we talk of reforms, no

Connect with us on

egovonline

@egovonline

egov magazine

institution can function without tax revenue because finance forms the backbone of any family, individual or institution. You cannot run an institution if there is no inflow of tax revenue. For example, the municipal corporation supplies water and charges a certain amount for it, but unmetered water and theft account for major loss of revenue to the civic body. Therefore, charges of every service need to be revised from time to time.

To revise the income of the people we have come a long way from the First Pay Commission to Seventh Pay Commission, but there has been no such Commission for increasing the tax base. People should realise that if they want to avail quality services they need to pay taxes. People wouldn’t have felt the burden of paying more for availing certain services had every Mayor made an effort to take right decisions from time to time. But unfortunately it didn’t happen. I have checked the records of the past five years and have found that Municipal Corporation needs Rs 110 crores to Rs 150 crores every year to carry out developmental works.

Every Mayor has contributed to the corporation in their own way. We had a fixed deposit of Rs 400 crores which was exhausted last year. Using reserves to do development works is a wrong approach. When I took over as the Mayor on January 9 last year, the corporation was in a bad financial state with only two months of salary for staff remaining in corporation’s bank accounts. In such a situation, we decided to go for financial reforms. We introduced cow cess, electricity cess and sewerage cess to collect Rs 70 crore through these tax reforms.

Secondly, we prepared a list of 1,470 defaulters, including private players, government organisations and others to recover around Rs 70 crores worth of pending bills of water and other amenities provided by the corporation.

NOVEMBER 2018

13

MAYOR’S PERSPECTIVE

In the past 8 months, we have been able to recover Rs 40 crores of the pending money from defaulters.

From the amount we collected, we have cleared the backlog payments of Rs 40 crores that was due to MC contractors.

We were also successful in getting a record Rs 132 crores funding from the Chandigarh Asministration to spend on specific developmental projects like Rs 50 crores for building roads, Rs 26 crores for village development programme, Rs 21 crores for sewerage treatment plant up gradation, Rs 24 crores for LED stretlight project covering the entire city, Rs 12 crores for a 66 KV power station.

With these reforms in place, the corporation is on a strong footing and the next mayor will have a solid backup of Rs 70-100 crores to start with. This momentum should be carried forward.

What changes have you observed in the mindset of the public in the past few months in terms of accepting initiatives like tax reforms?

The change in the mindset is definitely taking place in Chandigarh where the literacy rate is 100 percent and there is awareness among people, majority of whom either belong to middle class or upper middle class. I don’t think that it will be a difficult task. It is the leadership that needs to take the initiatives to change the mindset of the people by building consensus on various issues.

Political parties need to ensure the participation of people in the decision making process, so that there is a sense of shared responsibility when it comes to making reforms and taking development works forward.

According to you which smart city project will set Chandigarh apart from the rest of the smart cities in India?

The biggest problem that Chandigarh is expected to face in future is that of

14

NOVEMBER 2018

“We have prepared a list of 1,470 defaulters, including private players, government organisations and others to recover around Rs 70 crores worth of pending bills of water and other amenities provided by the corporation.” traffic congestion. I think the public transport system of Chandigarh needs to be strengthened further. The space for parking vehicles is increasingly shrinking with the rise in the number of vehicles per head. Another issue is that you cannot put concrete everywhere in the city as it will stop water penetration during rains, thus bringing down the

groundwater level in the city. Every problem faced by the people is interlinked. We need a better transport system that can provide last mile connectivity, or develop road routes that can provide higher frequency of public transport. Smart pavements and cashless are other two projects that were also envisioned by our Prime Minister.

Healthcare is also a significant component of Smart Cities, under which every resident of the city should be issued a smart health card to avail the cashless treatment facility. This card can be linked to the bank account. The functions of debit and credit cards should also be changed to make them multi-utilitarian.

What is your opinion on the six smart schools being developed for the economically weaker sections of the society?

It is a very good initiative. A project named Kalam Express was also launched some time back on an experimental basis. I think the smart schools will provide an opportunity to underprivileged to join the mainstream.

It will also help build their confidence level so that they feel equal to others.

Globalisation might have reduced the poverty but it has failed to address the issue of inequality. To reduce inequality, underprivileged should be brought on the same platform with others.

[ egov.eletsonline.com ] The Largest Portal on e-Governance in Asia and the Middle East

POLICYMAKER’S PERSPECTIVE

MAKING Living in City BEAUTIFUL a Pleasure

Kamal Kishor Yadav

Commissioner Municipal Corporation Chandigarh

Credited to be one of the most effective officers of his cadre, Kamal Kishor Yadav, has been entrusted with the task of making City Beautiful ‘smart’. Known for his pro-people approach, the Commissioner of Municipal Corporation Chandigarh is driving the Chandigarh Smart City projects with a vision to make the experience of living in the city a pleasure. In conversation with Priya Yadav of Elets News Network (ENN), the 2003 batch IAS officer shares how flexibility in project selection and a competent management are playing a crucial role in delivering people-centric projects.

Connect with us on

egovonline

@egovonline

egov magazine

NOVEMBER 2018

15

POLICYMAKER’S PERSPECTIVE

What all has been done in the past one year under the Smart City Mission in Chandigarh?

There are more than 70 projects under the Chandigarh Smart City project. Out of these, 40 projects are basically conversion projects under the banner of Smart City but being financed and executed by the UT Administration. So, there are 30 projects which are purely Smart City components. Out of 30 projects, there are eight projects which are in the RFP (Request for Proposal) Stage and we have recently floated 2 RFPs. Chandigarh Smart City Limited has a new team in place. Recently, a new general manager, NP Sharma, has been appointed, who was earlier Superintending Engineer with Municipal Corporation Chandigarh.

Work is picking up pace and in the next Board of Directors meeting we are certain to take up more projects for approval.

Sector 43 but since the land has not been given to the Chandigarh Smart City Limited we are in talks with the UT Administration for a handover. But they too require permission for this from the Ministry of Home Affairs, Government of India, which is being worked out. So there are around five-six projects which are stuck because of some technical issues or jurisdiction issues. Almost all projects are fast paced and we are expecting that PBS (Public Bike Sharing), 24x7 water supply in Manimajra and STP projects will be awarded by end of December.

Please tell us about the various initiatives undertaken by the government under Digital India.

the help of a strong e-governance foundation, we seek to provide all our services in digital format. Our water supply and sewage bill collection, property tax collection and other services like issuance of birth certificates are all available online on the e-Sampark platform. Also, we are making efforts to digitalise backend services end to end. We are making efforts to reduce manual interface and human interference through digitisation.

What has been the response of the public as far as digitisation initiatives are concerned?

If all services are available online, then

Which projects are being focused upon that are now at the execution stage?

Presently we have a 24x7 water supply project in Manimajra area. The Public Bike Sharing project is also ready to take off and we are aggressively working on smart metering and upgradation of sewerage treatment plants. A total of eight projects are ready and coming up with RFPs in November itself.

What are the challenges that Smart City Limited is facing in completion of projects?

While out of 30 we have eight projects in RFP stage, there are 16 projects whose DPR (Detailed Project Report) is ready and these will be taken up in the next meeting of the Board of Directors.

Other projects are facing certain issues which we are trying to resolve. For example, we are having some Public Private Partnership (PPP) projects in

16

NOVEMBER 2018

When we speak of ‘Digital India’ there are a lot of things happening under this initiative across the country. There are certain initiatives undertaken by Government of India. For example, at the state level digitisation is being ensured by providing computers wherever it is needed. But actual digitisation can take place only when we can provide all our services – G to B (government to business), G to G (government to government) and G to C (government to citizens) – to all our citizens in digital format.

Under Smart Cities Mission and with

citizens need not visit various government offices. It helps end red tapism and corruption. Generally, every citizen prefers to avail government services online. Chandigarh being a city where people are more aware, they appreciate online services vehemently.

Why were people not keen to pay property tax online?

The issue of paying property tax exists because we have just started the process of digitising the data. We had engaged a GIS consultant to survey the

[ egov.eletsonline.com ] The Largest Portal on e-Governance in Asia and the Middle East

POLICYMAKER’S PERSPECTIVE

properties, but the survey had some issues like discrepancies in measurement. We have taken cognizance of people’s objections. This year and the next year any issue pointed out by the citizens will be sorted out. But after that, we aim to sort out all the issues so that everybody can pay property tax online. Presently, 50 percent people of Chandigarh are paying their property tax online. They are not facing any issue with that. Also, when they find out some issue with the filing, they come to us for reconciliation which is good because it helps in correcting our data as well.

Under the Smart City initiative, a number of projects were envisaged and some projects like the smart parking lot have been completed. Which other projects are in the pipeline that we can expect to get completed in the next one or two years?

Despite our historic strengths in certain areas, we lack in several aspects of infrastructure development. There are certain areas where need to think of smart solutions so that we can develop Chandigarh as a Smart City. One of the most important areas is the 24x7 water supply to the city. We have started 24x7 water supply on pilot basis in the Mani Majra area. The main component of the pilot project is smart water meters. So, when we are supplying the water we can also check what we have pumped into the pipes and how much people have received. It also helps in checking the transmission and distribution losses (T&D).

We are also coming up with ICCC (Integrated Control Command Centre).

After we float the tender, the work on this project will be started by the end of this year. Also, last year a Smart City lab was set up which was primarily meant for smart cities of Chandigarh, Himachal Pradesh, J&K, Punjab and Haryana.

The holistic vision of a smart Integrated

Control Command Centre will be made an integral part of building the smart city. For that we are organising a symposium. This has been done in cities like Bhopal and Ahmadabad and we will be learning from their experience.

adopt to go along with the JP garbage plant. Recently, the governor visited the JP garbage plant and gave his approval to start it as soon as possible. The mining of the garbage will benefit the entire region to a great extent.

We have already issued EOI (Expression of Interest) for legacy garbage mining to solve the problem of solid waste

What are your plans to develop the areas falling under the Smart City project and the Municipal Corporation of Chandigarh?

“While out of 30 we have eight projects in RFP stage, there are 16 projects whose DPR (Detailed Project Report) is ready and these will be taken up in the next meeting of the Board of Directors. Other projects are facing certain issues which we are trying to resolve.” management, especially the processing part. Since the collection and transportation of garbage is with the municipal corporation, we are looking for a solution in the area of garbage processing. There were some problems in the JP Group garbage plant, which we have solved. Besides, there are some new technologies like plastic fuel and waste to energy which we are trying to

Connect with us on

egovonline

@egovonline

In the Smart City area, we are planning two to three things. One is proper utilisation of public spaces, which is basically part of the Area Based Development Plan for those zones which have remained untouched by various developmental projects. Then we are coming up with maintenance of green beds. We are also coming up with dock facilities for ORC (overhead rail corridor) along with other facilities in this particular area.

For the Municipal Corporation area, we are streamlining property tax collection.

We are expecting property tax collection to rise. The collection was Rs 21 crores in 2016-17, and we raised it to Rs 42 crores in 2017-18. Now we are expecting it to reach Rs 55 crores.

We are also coming up with a special policy for developing Wi-Fi zones for which we are tying up with Reliance and some other major companies.

In the Municipal Corporation area, we have introduced a digital platform to receive public grievances, maintain resource inventory, Municipal Corporation functioning and deliver services to public online.

We have also tied up with the National Institute of Finance in Faridabad to study our municipal finances to manage it better and help us improve our revenue collection, as well as curtail unwanted expenditures and debt. We are also going to upgrade our (STPs) Sustainability and Transformation Plans which will cost around Rs 200 crores.

egov magazine

NOVEMBER 2018

17

POLICY MAKER’S PERSPECTIVE

Chandigarh Moving

Saurabh Mishra

Towards Smart Decision Making

Additional Commissioner and Additional CEO Municipal Corporation Chandigarh

“We are looking for models of data monetisation so that all the data that we are going to get can be used for generating revenue as well.

We are getting TBs and TBs of data and we can do double blinding of that data.”

18

NOVEMBER 2018

Different head ends will be integrated in the ICCC and artificial intelligence or analytics will be used so that decision makers have ease while taking decisions and there is a uniformity in the decision making process, says Saurabh Mishra, Additional Commissioner and Additional CEO Municipal Corporation Chandigarh, in conversation with Priya Yadav of Elets News Network (ENN).

The emphasis of Chandigarh Smart City Limited is to set up Integrated Command and Control Centre (ICCC) and now it is at a stage that modalities have been worked out. Can you please tell us what all it will have?

Initially our estimate was that of Rs 270 crores which was brought down to Rs 200 crores. To do this we removed the city wi-fi component. Apart from that we had 20% margin which we removed.

So we have pulled it down to almost

less than Rs 200 crores. Integration is one of the major parts which has been over emphasised. There are different head ends. For example here the solid waste management is a head end, water SCADA is a head end, cameras or city surveillance projects are head ends which have different API (Application Programme Interface). These APIs have to be integrated in the Integrated Command and Control Centre through a proper solution. So that if there is a variation in the platform or the integrating platform is not agonistic, the

[ egov.eletsonline.com ] The Largest Portal on e-Governance in Asia and the Middle East

POLICY MAKER’S PERSPECTIVE

integration is there. Whatever data you are getting through the ground based sensors or the ultimate API of that particular hat head, that is integrated into your ICCC and you have life demonstration or your data is being stored as live or secondary data and you have recoverable data or data recovery.

What is your vision of the real time use of the ICCC for decision makers?

There is a real time feed—you have monitors, you have screens and you will have a dashboard where these real time feeds will be coming and demonstrated in a way that you can make decisions out of it. So what other cities have done or has been seen, initially integration has been so tough that people are focusing more on integration. Our vision is that after integration and the display and display on the dashboard, it helps us in decision making. It is a self learning mechanism which learns on the previous scenarios and it gives us a use case. For example if there is a fire the system in itself should, after detecting the fire, first starts the camera at the ground level terminal, which catches that incident as fire. It should automatically catch that incident that there is temperature variation, etc. It gives an alarm to the dashboard and the dashboard automatically gives message to fire brigade, police, traffic control, gas utilities, etc. This is a primal example… in actual it is much more complicated.

“There is a real time feed—you have monitors, you have screens and you will have a dashboard where these real time feeds will be coming and demonstrated in a way that you can make decisions out of it.”

There are incident detectors that are very sensitive which can even detect if you are pulling out a gun out of your pocket, or if you are not wearing a seat belt on the front seat, or if your pillion rider is not wearing a helmet.

Different head ends will be integrated in the ICCC and artificial intelligence or analytics will be used so that decision makers have ease while taking decisions and there is a uniformity in the decision making process. When the coordination gets mechanised it will become much more effective and easy.

And this system will learn on itself. It will give you a complete worksheet about any incident, what time it took place, what was the reaction time, who was informed about it and the person who was informed and what action he took in how much time. This learning will improve on itself. So it is aimed towards getting it effective.

How will the integration of all the data in ICCC go towards effective governance ?

What are the other projects under Smart City that Chandigarh is focussing on?

Connect with us on

egovonline

@egovonline

egov magazine

We are doing a big project of over Rs 3,000 crores in Sector 43 that is in the retail sector which is basically land development. It will be a PPP project.

There is an e-governance project of about Rs 25 crores. We will have an integrated transport system as well which will be very state-of-the-art. We will have 80 ATCS - automated traffic controlling systems. It will be part of the ICT component. Doing city surveillance, ITMS, ATCS, e-governance, cyber security – all this will be part of the ICT component.

How do you envisage generating revenue out of the data that ICCC will get from ground level?

We are looking for models of data monetisation so that all the data that we are going to get can be used for generating revenue as well. We are getting TBs and TBs of data and we can do double blinding of that data. For example we can change or camouflage the names, remove the statistics like gender, age etc. And that raw data would be of interest to several stakeholders. For example, we have data on traffic coming in, like which road has more traffic at what time of the day. Some companies that are into advertisement would want to know this information. They will pay for this data.

If we could have a portal that would automatically auction this data it would be really helpful.

NOVEMBER 2018

19

POLICYMAKER’S PERSPECTIVE

Rahul Kapoor

Director (Smart Cities) Ministry of Housing and Urban Affairs Government of India

“Congestion and mobility is one of the most significant challenges facing our cities, and those across the world.

With many Indian cities set to become larger than most countries, both in terms of GDP and population, mobility is high on agenda.”

20

NOVEMBER 2018

Smart Cities

Gaining Momentum The Indian Smart Cities Fellowship (ISCF) and Internship (ISCI) programmes were launched to act as structured and guided work based learning programme for bright young minds around the theme of Smart Cities, says Rahul Kapoor, Director (Smart Cities) Ministry of Housing and Urban Affairs, Government of India, in conversation with Ritika Srivastava of Elets News Network (ENN).

[ egov.eletsonline.com ] The Largest Portal on e-Governance in Asia and the Middle East

POLICYMAKER’S PERSPECTIVE

constituted City Level Advisory Forums (CLAFs).

Wi-Fi, intelligent traffic management and parking management, etc.

More than 5,000 projects worth over Rs. 2 lakh crores have been proposed by these cities as part of their Smart City Proposals (SCPs). Currently, 2,220 projects worth over Rs. 85,000 crore have been tendered out, of which 1,612 projects worth over Rs. 50,000 crore have been either completed or are under implementation.

Even within a short period of operation we have received very encouraging results. For example Rajkot recorded an increase in on-line use of birth/death certificates. In Bhopal, there was an improvement in traffic challans issuance after the ICCC became operational.

Monitoring of cleaning work through CCTV cameras is being done by the staff of Solid Waste Management and as a result, penalties were imposed on account of throwing waste, using plastic bags, throwing and burning waste during night, monitoring of encroachments.

Smart Cities Mission has gained significant momentum over the last 12 months.

Digitisation is one of the key components of the Mission. What have been some of the success stories in this field?

As 100 cities have already been selected in the Smart Cities Mission, are you satisfied with the progress of the projects in these cities?

I am delighted that Smart Cities Mission has been able to successfully work towards achieving one of its main goals—its goal of enabling cities to work towards creating better quality of life, smart governance, sustainable solutions and better social outcomes through citizen-centric smart solutions. Urban transformations take decades to unfold, however, with the multi-pronged approach of various Missions of the Ministry of Housing and Urban Affairs, cities are making rapid strides in catalysing positive change in the lives of their citizens.

So far 100 smart cities have been selected. 98 out of these have set up Special Purpose Vehicles (SPVs) and 88 have appointed Project Management Consultants (PMCs). 94 cities have

The Mission is harnessing the power of technology and digitisation to offer citizens improved quality of life, a clean and sustainable environment. This will also help establish a deep citizengovernment connect to create inclusive cities, as well as strengthen core infrastructure in the cities.

Over the last three years, several initiatives have been successfully implemented in these cities, some of them are: Integrated command and control centres (ICCC): As many as 11 integrated command and control centres (ICCC) have been established in cities. An ICCC collects information through sensors, cameras, etc then analyses the information collected from all diverse sources to help arrive at a decision. Digital technologies (including analytics and IoT- Internet of things) are integrated to provide centralised monitoring and decision making in areas which include, on-line e-governance services, solid waste management, water and energy management, public transport systems, city specific problem management, CCTV surveillance, city

Connect with us on

egovonline

@egovonline

egov magazine

Smart class rooms have been established in Udaipur Ujjain, Kota, Ajmer, NDMC, Kakinada, Visakhapatnam, Chennai, Jabalpur, Indore, to help in providing quality education to students studying in various Government schools in the smart cities. The students exposed to Smart solutions/ digital technologies in schools will also be in a position to utilize the opportunities provided by these cities.

Moreover, it is also helping teachers focus on quality teaching and not in managing administrative paper work.

Smart Health: Similarly, digital technologies are being used for instituting round-the-clock doctor consultations to match patients and doctors, bringing convenience to patients doorstep. Such initiatives are being taken up in cities like Indore Kakinada,Jabalpur, Bhopal, Pune, Imphal, Ranchi, Agra Ajmer, Vadodara Ujjain, Thiruvanantapuram, Ludhiana, Jalandhar, Dehradun, Sagar, Kota, Erode, Gandhinagar, Muzaffarpur, HubileeDharwad, Karimnagar, Aurangabad, Shivamogga, Ahmedabad, to name a few.

Smart transportation is key to Smart Cities. Which cities are moving ahead in this sector?

Congestion and mobility is one of the

NOVEMBER 2018

21

POLICYMAKER’S PERSPECTIVE

most significant challenges facing our cities, and those across the world. With many Indian cities set to become larger than most countries, both in terms of GDP and population, mobility is high on agenda.

We, at Smart Cities Mission, encourage cities to create walkable localities — reduce congestion, air pollution and resource depletion, boost local economy, promote interactions and ensure security. The road network is created or refurbished not only for vehicles and public transport, but also for pedestrians and cyclists, and necessary administrative services are offered within walking or cycling distance. The Mission promotes a variety of transport options — Transit Oriented Development (TOD), public transport and last mile para-transport connectivity.

Under the mission, cities have so far committed investment of about Rs 30,000 crore for urban transport projects, the largest single sector commitment, out of which projects worth more than Rs 11,000 crore have been tendered out and worth Rs 4,500 crore have either been completed or are partially complete.

Since work is ongoing in most cities it wouldn’t be wise to single out any city for the progress it made.

What new schemes are you planning to launch for the cities selected under the Mission?

Two initiatives within the Mission are worth mentioning. i. In the month of July 2018, the Indian Smart Cities Fellowship (ISCF) and Internship (ISCI) programmes were launched to act as structured and guided work based learning programme for bright young minds around the theme of Smart Cities. This programme will provide experience to them in smart cities and urban renewal sectors and will bring in new ideas, passion and energy

22

NOVEMBER 2018

to solving urban problems. This programme will prepare them for greater leadership roles in future and contribute towards India’s sustainable urban development. ii. The second initiative is the Smart Cities Digital Payment Awards (SCDPA), 2018. Realising the importance of digital payments to the overall economic

“There is a range of projects taken up under the mission involving e-toilets, sensor fitted and underground trash bins, waste sorting facilities, suction machines making cities cleaner.” growth of the country, the Smart Cities Mission has taken a leadership role for promotion of digital payments in the 100 Smart Cities through a challenge process in collaboration with MEITY and other Ministries of the Government of India.

Thechallenge process is currently ongoing and the results so far have been veryencouraging.

There is an increased focus on cleanliness. How do you rate the Swachhta drive going on in the cities?

Indeed, we’re looking at cleanliness in a holistic way—as an environmental issue.

As a result our efforts in this direction are leading to social, health, economic and ecological benefits to the citizens.

Our holistic approach includes solid waste management, waste water and sewage management and storm and rain water conservation. We are using technology to manage all this bringing unprecedented efficiency in terms of quality, time and cost savings. With solid waste, we are not just removing waste from people’s homes but using innovative ways to ensure that the collected waste doesn’t become a source of pollution somewhere else.

Some cities like Jabalpur have successful waste to energy plants while some others have installed industrial scale composting facilities.This not only leads to cleanliness but also generates money. Waste is treated like a resource in the Mission cities. Similarly many cities are setting up sewage treatment plants and treated water is used for augmenting waterfronts, water sport facilities and for other purposes, again leading to economic benefits to citizens.

We are harvesting rainwater in public buildings in most smart cities, saving precious fresh water and recharging ground water.

There is a range of projects taken up under the mission involving e-toilets, sensor fitted and underground trash bins, waste sorting facilities, suction machines making cities cleaner.

Some of these projects are taken up as convergence with Swachh Bharat Mission which complements the vision of Smart Cities. It has become a mission within a to make the cities sanitized and clean. Smart cities mission has encouraged/ piloted cities to use IT based tools not only to improve the existing monitoring and evaluation mechanism for cleanliness but also unveil public outreach programmes (e.g Biometric Attendance System, App Based Grievance Redressal Systems, Swachhata App and GPS based tracking of vehicles). A sensitised citizen with enabled access to the system is must for a city to be tagged “Smart.”

[ egov.eletsonline.com ] The Largest Portal on e-Governance in Asia and the Middle East

INTERNATIONAL PERSPECTIVE

INDIA, UK Partnering for Development

Andrew Ayre

British Deputy High Commissioner, Chandigarh

There is a proper plan in place on each one of the pillars of cooperation and the proposed Sister City Agreement between Chandigarh and Nottingham has certain terms and conditions as to how they will be having a team of people from each side who could oversee the plan over the next five years, says Andrew Ayre, British Deputy High Commissioner, Chandigarh, in conversation with Priya Yadav of Elets News Network (ENN).

Connect with us on

egovonline

@egovonline

egov magazine

NOVEMBER 2018

23

INTERNATIONAL PERSPECTIVE

What are the key areas of cooperation between Nottingham and Chandigarh and how exactly the association between the two cities is going to work?

Smart Cities is one of the pillars of cooperation between the two sister cities because of the renewed focus of the Indian government to develop Chandigarh as a Smart City after it was shortlisted under the Smart Cities Mission.

Nottingham has developed expertise in some particular components of Smart Cities like smart transport. For example, the UK city recently launched a fleet of electric buses. So, that’s an example wherein Chandigarh can learn as they too have ambitious plans to renew the whole transport system and switch to low carbon or low emission transport system.

Likewise, there are other engagements and waste management is one of them.

It could also include the integrated command and control system, which can be used to control the whole city traffic on a computer system.

There is a proper plan in place on each one of the pillars of cooperation and the proposed Sister City Agreement has certain terms and conditions as to how they will be having a team of people from each side who could oversee the plan over the next five years. Each side will explore sources of funding and then jointly execute all the projects for both the cities.

24

“We did a consultancy project on solid waste management for Chandigarh Administration in the last financial year (2016-17) and Nottingham City Council delivered this project.”

One of the other areas of cooperation is culture and sports, which could mean celebrating Diwali in Nottingham or some Nottingham festival in Chandigarh.

Punjab University. They are working together and supporting each other from the academic point of view. They have a parallel relationship going on and have some plans for the next five years in terms of student exchanges.

In the field of education, we already have tie ups in place between the universities in Nottingham -Nottingham Trent University and University of Nottingham -- and the

The student exchange programmes can be adopted not only on the university level but also at the school level so that a group of students from primary or higher secondary schools can go to

NOVEMBER 2018

Nottingham and learn about the UK and likewise students from Nottingham can learn more about the Indian cultural system.

For example, recently a group of 20 students from Nottingham University came to India on a two-week exchange programme and they went back with a very high opinion of India. The same level of excitement and feeling will be seen in Indian students visiting the UK. It is these kinds of exchanges that make it a real experience. We can produce papers and write about it but it is people to people engagement that makes this kind of relationship work.

I believe there was an MoU signed between the Punjab Government and the UK government for skill development. Could you throw some light as to what is being done in this area?

Skill development is a very big area of interest for the UK and India is an active market for skills. Punjabi parents and I guess Haryana parents too want their children to get the best possible education and we understand that.

The UK has 8 of the 20 leading universities of the world and they are strongly attracted to Indian families. So they come here and they do road shows to reach out. They have done a lot of work on the skill side and they promote

[ egov.eletsonline.com ] The Largest Portal on e-Governance in Asia and the Middle East

INTERNATIONAL PERSPECTIVE

that. We have a scholarship called Chevening, which is a flagship scholarship programme of the UK government. We also have a bunch of scholarships which are less known. So, they have been able to underpin the finances of some of the students who want to study in the United Kingdom.

In terms of Punjab government’s skill development mission, a year ago the UK signed an MoU with the Punjab government and it committed skill providers through this office to drive a skill development programme for Punjabi youth. The idea being that technical education would be carried out in various centres of Punjab so that people who went through the course would get internationally recognised certificate which would enable them to improve their employment prospects either in the state or outside state for even abroad if that was something they wanted to pursue.

Since this programme has been built from scratch, it is taking some time to see the outcomes. The skill centres have been identified, the skills providing organisations have been identified, the courses have been identified and worked out. In fact, very soon I will be signing the first contract between a UK-based skills provider and the Punjab government.

The focus of some of these training programmes will include training air conditioning engineers and motor mechanics or people who want to work in the wellness industry -- any area that the Punjab government and the UK government have identified through this office where there are real vacancies.

This is not a programme to give people just a piece of paper and nothing at the end of it. There are vacancies in certain areas and we can actually make use of it.

For example, we did some research with an education provider which identified more than 55000 job vacancies for air conditioning technicians in the Gulf. We

are not employment givers but employment creators. We empower people.

What exactly is being done on the solid waste management front?

We did a consultancy project for Chandigarh Administration in the last financial year (2016-17) and Nottingham City Council delivered this project. We did a series of workshops with the UT Administration basically to first understand the process – what are the

But here it’s a bit different. Through this project, Nottingham City Council tried to give Chandigarh different scenarios based on different kinds of waste being produced in the city so as to give them an idea what best can work for them – whether it is an incinerator or plasma technology or some other technology, and how much of it can go to landfill. Two weeks ago, they actually came up with a tender on plastic to fuel plant. So, this is how we engage with them.

This sister city agreement between the two cities would further help them actually implementing projects.

“Skill development is a very big area of interest for the UK and India is an active market for skills. Punjabi parents and I guess Haryana parents too want their children to get the best possible education and we understand that.”

Can you share with us the details of work being done in Jalandhar and Chandigarh?

kinds of waste that is being produced or the segregation process which is one of the biggest challenges Chandigarh faces.

The UK has a different system as the segregation of waste there is done at the source itself so it becomes easier for them. Also, the waste being produced in other cities is being processed in Nottingham, which has a very big plant to burn the waste and produce heat that can then be used to heat homes in the city.

Coming back to Chandigarh, UK’s Department for International Development is planning to do a project with Chandigarh Administration. For this, discussions are going on and based on their inputs and what UK has to offer we may take up projects in smart governance or smart parking management or it could be transport.

Hopefully it will happen soon.

Connect with us on

egovonline

@egovonline

One of the biggest projects in Jalandhar at the moment is the sports facility they are building which will be one of the best in Punjab. The state government already has a stadium in Mohali but now the entire focus is on Jalandhar.

They want to build a state-of-the-art world-class facility where you could host international matches of cricket, football or any other sports. More importantly, the facility can sustain itself throughout the year. We usually hold events at facilities for a couple of days and then most of the time these remain idle but at Jalandhar that would not be the situation. For sustaining the facility there is a proposal of paid membership based club facility which will become a revenue model for sustaining it over a period of time.

egov magazine

NOVEMBER 2018

25

MUNICIPAL CORPORATION CHANDIGARH PERSPECTIVE

Manoj Bansal

Chief Engineer Municipal Corporation Chandigarh

CHANDIGARH Treading the Path

of Development “We are maintaining 1,800 neighbourhood parks.We have given one third parks to Resident Welfare Associations who are maintaining it themselves.�

26

NOVEMBER 2018

For providing 24X7 water supply in Manimajra, a project has been approved under the Smart Cities Mission. Tenders are being floated for the same, says Manoj Bansal, Chief Engineer, Municipal Corporation Chandigarh in conversation with Priya Yadav of Elets News Network (ENN).

What is the focus of Chandigarh Municipal Corporation now?

Our focus is on providing electricity, water and sewerage services to the citizens in a timely and better way and we are constantly working towards it.

Which projects are you focussing on to improve water supply to the citizens in Chandigarh?

At present, we are getting 58 million gallons of water from Kajauli water works.

We are increasing this capacity to 87

[ egov.eletsonline.com ] The Largest Portal on e-Governance in Asia and the Middle East

MUNICIPAL CORPORATION CHANDIGARH PERSPECTIVE

million gallons per day. The work from our side is completed in this project. Currently, the Punjab Irrigation Department is working in Kajauli. Once their work gets completed, the canal water capacity will increase from 58 million gallons to 87 million gallons per day. The amount of water which citizens will get next summer will increase as also the water supply will be available for more hours per day. We will ensure equitable distribution of water among the citizens.

The population of the city has grown immensely in the last 20 years. How has the Municipal Corporation increased its water capacity over the years to cope up with the growing demand?

The population of the city has increased by 50 percent in the last two decades and to keep pace with the growth in demand the water supply capacity has also been increased by the same percentage point.

What challenges are you facing to increase the water supply and

what steps are you taking to resolve them?

The water supply line from Kajauli to Sector 39 was started in 70s and the Phase II got completed in 1980-81. The phase III and phase IV were completed in 1994. The lines which were laid in 80s are now 40 years old. We are facing problem of leakages in those lines. We need sufficient funds to upgrade them and the efforts are on to ensure that.

There have been reports of water theft by breaking into the water pipes in the slum areas.

How serious is this problem?

Earlier the pipes were of cement or plastic, which led to theft. But now these cement and plastic pipes are being replaced by DA pipes which cannot be punctured. We expect that this will certainly solve the problem on hand.

What other projects are you undertaking?

The carpeting of roads is being done by

Connect with us on

egovonline

@egovonline

egov magazine

us for every five years. We are maintaining eight primary schools and 27 primary health dispensaries. Some new dispensaries are being constructed in Sector 39 and Sector 50.

Under Smart Cities Mission, we are upgrading the sewerage treatment plants at a cost of Rs 350 crores. Request for Proposals are being prepared. For providing 24X7 water supply in Manimajra, the project has been approved under the Smart Cities Mission. Tenders are being floated. We have also replaced 42,000 street lights with LED lights. Under a project of Rs 20 crores, 9,310 dark spots of Chandigarh will be covered with streetlights and the replacement of worn out and damaged cables will be done by Energy Efficiency Services Limited (EESL).

We are maintaining 1,800 neighbourhood parks. We have given one third parks to resident welfare associations who are maintaining it themselves. We are also building compost pits so that the horticulture waste can be utilised directly.

NOVEMBER 2018

27

28

INDIANOIL‐ADANI GAS PVT LTD CHANDIGARH EXISTING PNG DISTRIBUTION STATUS (As On: 14.11.2018) S.NO.

Area

Total Potential No. of Households

1

Sectors‐ 32,33,34,35,36,37,38,40,41,42,43, 44,46,47,48,49,50,51, Dhanas EWS Flats, Manimajra, Ind.Area Phase‐1,Chandigarh.

69355

Infrastructure Ready for Connections Done No. of Households

39216

12701

29

POLICYMAKER’S PERSPECTIVE

Telangana Using ICT to Transform Service Delivery Dr T K Sreedevi

Commissioner and Director of Municipal Administration, Government of Telangana

Dr TK Sreedevi, Commissioner and Director of Municipal Administration interacting with her team members.

“The geo- spatial survey is entirely carried out by the bill collectors in an economical way by just using smart phones with android applications with no expenditure incurred.

The entire project was undertaken by the staff of the urban local body.”

30

NOVEMBER 2018

Telangana has been at the forefront of implementing IT initiatives and urban reforms. The Municipal Administration and Urban Development Department (MAUD) of the youngest State of India has brought many of its services on a single e-platform to ensure time bound urban service delivery and transparency. In an interaction with Dr T K Sreedevi, Commissioner and Director of Municipal Administration, Sudheer Goutham of Elets News Network (ENN) finds more about the state’s citizen friendly e-initiatives.

Can you please tell us how is your department using technology in mapping and identifying properties in the state?

(C&DMA), Telangana has embarked on a task to map and geo tag all properties including that of the government in urban areas.

Under the land registry ease of doing business reform, the Commissioner and Director Municipal Administration

To integrate property information spatially by geo-tagging each property, the C&DMA in partnership with the

[ egov.eletsonline.com ] The Largest Portal on e-Governance in Asia and the Middle East

POLICYMAKER’S PERSPECTIVE

Indian Space Research Organisation’s National Remote Sensing Centre (NRSC) has developed a special mobile application (BHUVAN app – an online platform that provides images and map visualisation) to geo-tag all properties.

Registration and use of BHUVAN The NRSC developed a user-friendly mobile application and server-based solution to enable the data collector to systematically record generated assets with spatial position (longitude, latitude and attribute the status), time stamped with geo-tagged photograph. This mobile app provides a platform to control crowd sourcing to build spatial database on the Bhuvan Geo-platform.

The user can download the mobile app from Bhuvan Geo-platform using web browser in mobile by keying in the URL. The profile page consists of basic parameters such as Bhuvan User ID, Name, Mobile number and Urban Local Body (ULB). Along with these parameters, the user shall select the state, district, ULB to download property data of the ULB to be geo-tagged. The user is registered on the Bhuvan Geo-platform on approval by the revenue officer of the respective ULB. The mobile app is secured with a login id and is accessible only to the registered users, i.e., C&DMA, RDMA, municipal commissioner, revenue officer and bill collectors. Each user is authorised by his supervising officer.

The survey process As part of the survey process, each bill collector is designated an area in the ULB where the GPS is synced with the assessment data , the user needs to perform the following five tasks using the app i.e, i) Select the property from the assigned list and opt for house number / assessment number, ii) Capturer the GPS , iii) Take photograph of the property (two photographs) a front and side angle of the property from a distance of 10 metres iv) Add

information if any about the work and v) Send the collected information. The bill collector then uploads the data to the concerned revenue officer for any moderation and subsequently approve or reject the property. The geo-tagged properties are linked to property data base of the Urban Local Body which provides all information on the property viz., name of the owner, tax details, building details, encumbrance, prohibited properties details and disputed properties to the citizen or buyer. Other than tax the details such as encumbrance, prohibited properties and disputed properties are captured with due integration of data base of Registration Department and the end user can access the ULB website or the C&DMA website using the property tax assessment number or house number to search for the property information.

Throw some light on what has been the outcome of this initiative and how could you transform it into a revenue model?

The geo- spatial survey is entirely carried out by the bill collectors in an economical way by just using smart phones with android applications with no expenditure incurred. The entire project was undertaken by the staff of the urban local body. The NRSC had completed training 400 bill collectors in just two months so to carry out the survey. All the 12.5 lakh properties in

Connect with us on

egovonline

@egovonline

egov magazine

72 Urban Local Bodies (ULBs) of the Telangana State have been mapped through this process. The Geo-spatial database of properties is available on the public domain and citizens could view every detail information of the property online without visiting the ULB office. This initiative has ensured transparency, ease of access to information online, time bound services and hassle-free services w.r.t property information. Further to the existing assessment a total of 21000 new/ un-assessed properties have been identified and geo-tagged.

Transformation into Revenue Model The application was kept to use in transforming into revenue model by identifying the under-assessed or un-assessed properties by matching their measurements with the satellite imagery which augmented the revenue in terms of property tax.

All the new assessments mapped are

NOVEMBER 2018

31

POLICYMAKER’S PERSPECTIVE

made assessed and brought into tax net. Similarly all the properties which are mapped have been validated with the existing property tax data base and found a variation of nearly 42% in (72) ULBs. ULBs have been directed to verify these variation data and revise the same to actual tax. This effort also brought improvement in ULB revenues to an extent of Rs 30 crores.

Tell us about the procedures and implementation of GIS based Revenue Improvement in Urban Local Bodies (ULBs) It was critical to use GIS base maps for survey of properties to spatially represent the property locations. The GIS based property tax information survey was taken up in 34 ULBs with objective of using the geo-spatial information made available in the base maps. Out of 67 ULBs in the State, the new municipal tax brought into effect in 2015 in 27 Nagar Panchayats which were upgraded from Gram Panchayat.

The GIS base maps soft copies were obtained and each property was assigned a unique number for the purpose of physical survey. The field staff were provided with the base map with properties ward wise and were directed to identify each property as per unique number and complete the survey details viz., owner of the property/measurements etc. as required and as per the norms. After completing the process of all the properties assigned the same is verified with the existing MIS data base. On variation to the existing details, the existing assessments are re-assessed and similarly the details of the properties that are not in the tax net are also assessed. Therefore, both un assessed and under assessed properties are assessed and brought into tax net. As a result, this initiative resulted in 27% increase over the existing demand and increased revenues to a tune of Rs 40 Crores.

32

NOVEMBER 2018

How has been the e-Office exercise in the department?

Could it yield the results towards transparency, speedy file clearance and movement?

Under the e-office system, each officer/ concerned staff was provided an e-mail ID and a digital key where in the concerned officer shall login and post the note files through the designated e-mail ID. The file then gets escalated to the next supervising officer and further on. The next level officer will check the note files and if officer is satisfied with the file the officer shall add comments and forward it to the next senior officer and in case of any changes are to be made, the note files will be reverted to the source from where it first originated with a recommendation to make necessary changes. The electronic filing system resulted in speedy file processing, transparency and has facilitated 24 X 7 file movement, making it possible to receive files on days the office is officially closed, and extending the time for moving files on any given day till midnight. The e-Office system has been introduced in all the Head of Departments Regional Offices and also 72 Urban Local Bodies in the state. As a result, a total of 1,11,621 files/ receipts created so far and a total of 3,10,985 files/receipts are moved in

e-office. It is estimated that nearly 300 trees are saved in the past year in lieu of electronic filing system and avoiding papers.

Brief us about the ‘Citizen Services Monitoring System’ initiative taken up by your department?

To bring about effective monitoring and quick redressal of citizen services, Citizen Services Monitoring System have been introduced by C&DMA department. This system aims in providing transparent and time bound services to urban citizens. This system works as a bridge between the Municipal staff and citizens in handling the service applications, grievances effectively and helps in redressing them within a specified time while alerting the citizen on a time to time basis about the development at every stage.

Citizens get free access to the status of their application via sms alerts, App notifications, web access and on the other side, the concerned staff are alerted on their performance, disposal rate with information made available to the senior officers for effective monitoring.

As the citizen applies for any service or registers a grievance it gets recorded and the central system generates a

[ egov.eletsonline.com ] The Largest Portal on e-Governance in Asia and the Middle East

POLICYMAKER’S PERSPECTIVE

unique number for future tracking purpose. Based on the nature of complaint or service application, location from where it is received, the pre-defined intelligence system assigns the complaint to concerned staff for resolving. As the complaint is assigned an SMS alert will be sent to the concerned officer with the details of complaints, complainant name, mobile number, grievance information and time of disposal where concerned staff can get in touch with complainant for more information. At the same time, another SMS alert is sent to the complainant with the concerned officer’s mobile number, name and designation for follow-up which ensures that communication barriers are broken and system is made transparent for quick resolution.

A centralised and ULB level dashboard is established with required reports on applications received and redressed along with details to ensure time bound service delivery and effective monitoring. So far 1,40,654 applications/complaints have been addressed as against 1,49,977 received.

Mobile Application- Citizen Buddy The Citizen Buddy mobile application (available on google play store) enables

two-way communication feature in the App breaks communication barriers and establishes the connectivity that helps handling grievance within time.

As the grievance is redressed, the concerned officer updates the status and same is intimated to the citizen.

The app user has an option to upload image of the grievance with geo location where staff can respond with the same image as evidence of redressed. The citizen buddy app is also integrated with the Swachata App. 23 urban services have been integrated in the app which includes property tax payments, trade licenses, water connections, road cutting permissions, building permissions, birth/death certificates, officers connect, etc.

How are the building and layout permissions being accorded using technology in the department?

any user to place grievances / access any ULB information. In the case of a grievance the request is registered and a notification is directed to the concerned officer and the citizen via SMS alert with all particulars. The

As a part of the Government of Telangana’s plan to bring about an ICT-enabled Integrated Online Building Permission Management System in the ULBs, the Development Permission Management System (DPMS) was launched on June 2016. DPMS portal is a gateway for according permissions related to buildings and layouts. The objective is to ensure transparency and avoid human intervention in applying

Connect with us on

egovonline

@egovonline

egov magazine

and getting approval of building permission. The integrated system enables quicker, transparent procedure and provide good governance to citizens with respect to ‘Building’, ‘Change of Land Use’, ‘Layout’, & ‘NOC’ permissions.

The user selects the link of ‘Registration as Architect or Citizen (as the case may be), completes the registration process and after completion of the registration process, the entered User-ID and password will be sent via SMS/email that is provided at the time of registration.

The Citizen/Architects can upload documents and plan using AutoCad software online as per the checklist made available in the online application.

Once all the documents are uploaded, payment of initial fee needs to be made online through an Integrated Payment Gateway. As a next step, a file number is generated and an SMS is sent to the Citizen /Architect. Status of the file is automatically updated on the website and an SMS message is sent at every stage i.e. inspection, shortfall letter/ rejection letter, fees intimation letter, permission plan and proceedings. After the final approval, the building permission order and sanction plan is sent via email and made available for download.

The Development Permission Management System is presently implemented in all the (73) Urban Local Bodies in the state including the Urban Development Authorties. The DPMS has simplified and standrardized the approval process. It has also brought in transperceny and accountbility with time limits for each processes, systematic monitoring and auto escalation to senior officer to act on delays with real time information on dashboards. The system has a integrated document management process for easy storage and retrieval of digital documents at any date. Till date in 73 ULBs 58,365 applications were recieved on the DPMS portal of which 54,788 have been approved and 3,577 have been rejected.

NOVEMBER 2018

33

SECURING CITIES WITH HUMAN TOUCH

THE POLICEMAN

Who Feels the Pain of Victims A policeman has to be of helping nature and should be able to empathise and sympathise with people to feel their pain, says Dr Ajay Pal Sharma, Senior Superintendent of Police, Gautam Budh Nagar, Government of Uttar Pradesh, in conversation with Gautam Debroy of Elets News Network (ENN).

Dr Ajay Pal Sharma

Senior Superintendent of Police Gautam Budh Nagar Government of Uttar Pradesh

“We recently launched a drive in which one constable meets one elderly person daily to make them aware about cyber crimes along with other crimes.”

34

NOVEMBER 2018

What steps have been taken by the Noida police to bring down the number of crimes in Gautam Budh Nagar district?

We have taken a number of steps to curb crimes in Gautam Budh Nagar by proactively taking preventive actions against criminals, especially those who are dealing in illicit sale of liquor and drugs. We have booked a number of criminals for supplying drugs in the district. On the other hand, we have also taken action against the Jamanatis (people who bail out the criminals) of the criminals. Our strategy is to take swift action against criminals to prevent

crimes.

What actions police have taken against Jamanatis, who try to bail out criminals as soon as they are arrested?

Yes, it’s a serious issue. There are few instances where Jamanatis bailed out the criminals. We have caught more than eight such Jamanatis who were bailing out criminals through fraudulent means.

What steps have you taken to control the growing menace of traffic jams in the city?

[ egov.eletsonline.com ] The Largest Portal on e-Governance in Asia and the Middle East

SECURING CITIES WITH HUMAN TOUCH

We are following a two-pronged strategy: Ease out traffic congestion and prevent accidents on roads. Noida to Greater Noida Expressway is a crucial infrastructure for Gautam Budh Nagar. To keep a tab on speeding vehicles on this road, we have installed speed radars at multiple points and have been penalising motorists for flouting the rules. More than 40,000 challans have been issued against erring motorists till date. To reduce traffic violations, we are moving towards automation and reducing human interface. Special devices have been installed to penalise violators of traffic signals.

We have also introduced few innovative ideas which have helped in easing out traffic congestion at a number of places.

The efforts are on to give crossroads wise targets to our personnel. We have already worked on three such crossroads till now.

What steps are you taking to curb cyber crimes which are on the rise these days?

Cyber crimes have emerged as a big threat. We have been trying to curb it in two ways. We are making people aware of it as well as taking action against perpetrators.

Usually the young generation is aware of the modus operandi of cyber criminals, but the elderly should be made aware of these new age crimes.

So, we recently launched a drive in which one constable meets one elderly person daily to make them aware about cyber crimes along with other crimes. We have coached 14,000 senior citizens till date. We are also running awareness campaigns through social media. We are taking help of digital volunteers and pamphlets with messages for our target readers are also being distributed in many areas. But despite our efforts, lot of cyber crimes

“Cyber crimes have emerged as a big threat. We have been trying to curb it in two ways. We are making people aware of it as well as taking action against perpetrators.”

IT so as to improve our investigation techniques.

including impersonation and other fraudulent crimes to cheat elderly of the money are still taking place. Our cyber cell has been working quite well.

We have unearthed a number of distribution scams, insurance rackets as well. We have detected three fake call centres and are trying our best to do more and more valuable work for the region.

You have been called ‘Singham’ or an ‘encounter specialist’ by a section of media. What is your take on that?

How are you leveraging Information Technology in the Police department?

Every kind of policing has a significant role to play. The traditional policing, manual intelligence gathering and technical intelligence gathering developed in the last few years have their own importance. We are using IT to issue e-challans and receive e-payments. We have also been training our people in the latest innovations in

Connect with us on

egovonline

@egovonline

egov magazine

What steps have you taken to enhance the safety of women?

We have a number of universities in Noida and Greater Noida where students from across the country come to study along with international students. We have been conducting review meetings with these educational institutions along with regular meetings so that a sense of security is inculcated into the students.

These are imaginary names of Hindi movie characters. To work in the police department you have to adopt a certain lifestyle. It is not like any other job. A policeman has to be of helping nature.

You have to empathise and sympathise with people and feel their pain.

Encounters of criminals happen only by chance. It is not easy to deal with hardcore criminals who do not exhibit any emotional feelings towards their victims and sometimes harsh steps have to be taken to counter them.

While apprehending or arresting such criminals, exchange of fire may take place. There have been many instances when our men sacrificed their lives and criminals have also been shot dead in such situations.

NOVEMBER 2018

35

INDUSTRY PERSPECTIVE

SAP Transforming

India Digitally

In addition to helping the Indian industry gain competitive advantage through digital transformation, we have put in place a strategic programme known as ‘Grow with SAP’ which focuses on digital enablement of youth, rural citizens and SMEs with a view to improve livability and employability, says Deb Deep Sengupta, President and Managing Director, SAP India Subcontinent, in conversation with Elets News Network (ENN).

Deb Deep Sengupta

President and Managing Director SAP India Subcontinent

“We have moved from digital era to the intelligence era.

The focus on automation and repeatable processes is giving way to a focus on higher value outcomes by bringing together big data, predictive analytics and agile interconnected processes.”

36

NOVEMBER 2018

What is SAP’s vision on India’s growth story and how is SAP contributing to its realization?

Present since 1996, SAP has been privileged to be strengthening the IT backbone of Indian Industry. In line with our global vision of helping the world run better and improve people’s lives, we are committed to build a digitally intelligent Indian society, enterprises and nation. We are the second largest of subsidiary of SAP globally with more than 12,500 employees and 9900 customers across sectors and geographies in India. To give you an idea, 21 out of 23 refineries in India run on SAP. Our customers handle 8 million unreserved railway tickets every day.

We firmly believe in India’s tremendous potential of emerging as a regional super power and intend to contribute to the growth story with inclusiveness as the main purpose. We have always aligned our products and solutions to Government policies and regulations and often been the first to help our customers be compliant as well. GST was one such example. In addition to helping the Indian industry gain competitive advantage through digital transformation, we have put in place a strategic program known as ‘Grow with SAP’ which focuses on digital enablement of youth, rural citizens and SMEs with a view to improve livability and employability.

[ egov.eletsonline.com ] The Largest Portal on e-Governance in Asia and the Middle East

INDUSTRY PERSPECTIVE

Small and Medium Enterprises are the backbone of Indian economy and SME sector needs a digital push for the Industry 4.0 journey.

What would be your prescription for digital transformation of Indian SME sector and how do you suggest we achieve that?

The Small and Medium Enterprises are a major contributor to India’s growth story.

With more than one third of GDP being contributed by around 63 million SMEs in the country and creating more than 110 million jobs, the sector is indeed a vibrant part of our economy. We firmly believe that Make in India dream would be realized through contribution by and enablement of SMEs. The journey for the SME sector to Industry 4.0 in India will have to take into consideration enablement and access to low cost technology solutions for adoption. While Government has initiated a number of schemes such as Digital SMEs, it would be interesting to work out an industrygovernment collaborative model to ensure success of this journey. SAP’s initiative with the Ministry of Micro, Small and Medium Enterprises named ‘Bharat ERP’ is a step in that direction.

We intend to enable 30000 SMEs on enterprise software as a part of the program. The cloud models offer potential for low cost offering to SMEs and cluster-based financing options of the same may be examined for viability.

Emerging Technologies like artificial intelligence, IOT, Blockchain have the opportunity for India to emerge as a global leader. SAP’s tag line these days is intelligent enterprises. Could you explain that with specific reference to Public Sector?

We have moved from the digital era to the intelligence era. The focus on automation and repeatable processes is giving way to focus on higher-value outcomes by bringing together big data, predictive analytics and agile, interconnected processes. This is likely to

boost productivity, efficiency and service levels across industry and Public Services.

That’s what we mean when we talk about intelligent enterprises. The adoption of emerging technologies like AI, IoT and Blockchain for the purpose of adding digital intelligence is not likely to be a one-way process. The users will be required to feed data back to systems for the emerging systems to learn. For public sector in particular, the transformation potential is huge. However, it will call for attention to some strategic areas like skill availability, standards and interoperability, cyber security and digital infrastructure.

data to create new citizen engagement models or refine existing models.

What is your view on infusion of emerging technologies in Indian industry for achieving global competitiveness? How do you see these technologies transforming public service delivery?

On our part, we have initiated a national level digital literacy initiative under the name Code Unnati wherein we are targeting two million citizens to be covered particularly in rural India. It’s a collaborative program in partnership with our customers and Government. The results so far have indeed been encouraging.

At SAP we have always promoted the concept of ‘Data Driven Government’.

Data is the new strategic asset. In my view, an emerging technology led transformation of public services involves cross-agency collaboration and breaking down the silos to view problems and solutions holistically by running transactions and analytics in tandem. To achieve that, we also need to ensure data quality across the entire enterprise, besides secure and efficient data storage.

This will help reduce improper payments, waste and fraud by leveraging real-time insights to optimize processes and report outcomes internally and externally. This also involves leveraging insights from

Connect with us on

egovonline

@egovonline

egov magazine

What, in your view, would be a roadmap for a digitally skilled India and how do you see SAP contributing to the same?

There is a need to improve skill availability particularly in the area of digital technologies. As per a survey, skills on artificial intelligence are available only to the extent of 21%. There is a need to augment the efforts of digital skilling and reskilling of Indian youth and workforce.

What would be your suggestion for a programmatic management of Industry 4.0 journey in India?

The journey of adoption of new technologies or Industry 4.0 would need to be handled programmatically. One suggestion is that we can create a governance structure similar to Platform for Industrie 4.0 in Germany wherein a cross stakeholder group works to address all the above. We keenly look forward to the new Industry policy which hopefully will address the issue of a governance structure for Industry 4.0 in India.

NOVEMBER 2018

37

SMART CITY

CHANDIGARH CONFRENCE REPORT

When Chandigarh Mulled Smart Cities Threadbase Seeking to facilitate exchange of knowledge on Smart Cities and urban development taking place across various cities selected under the Smart Cities Mission, Elets Technomedia organised its 20th Smart City Summit in Chandigarh on 28-29th July last year.

The Governor of Punjab and Administrator of Chandigarh Union Territory, Organiser Vijayendrapal Singh Badnore, was the Chief Guest of this two-day conclave.

Organised by Municipal Corporation of Chandigarh in association with Elets Technomedia Private Limited, the Conclave was attended by Parimal Rai, Advisor to UT Administrator; Anurag Aggarwal, the then Home Secretary Chandigarh and other senior officials of the Union Territory Administration.

The conclave highlighted Smart City projects across the country. There were detailed discussions on Smart Cities through dignitaries who participated from across the nation.

CONFERENCE | AWARDS | EXPO Sharing their international experience at the Conclave were Krishna Hari Pushkar, Minister Economic ,Embassy of Nepal; Nicholas Fornage, Regional 28th-29th July 2017 Director, France Development Agency (AFD), Javaid Malla, Energy and Low Carbon #elets_smartcity @SmartCityElets Adviser, British Deputy High Commission; Sachin Gaur, Project Coordinator, India EU Cooperation on ICT- Related Standardisation, Policy & Legislation; and Harshita Bhatnagar, National ICT Expert, Asian Development Bank.

Here are the glimpses of the summit:

Chief Guest

V P Singh Badnore Governor Punjab and Administrator UT

arh meets ss

aSha Kumari JaiSwal Hon’ble Mayor, Chandigarh

Special Guest

Kirron Kher

Member of Parliament, Chandigarh

B PuruShartha

Municipal Commissioner of Chandigarh

arh /chandigBadnore, (L to R) Parimal Rai, Advisor to UT Administrator; Ve.cPomSingh .eletsonlin ty ci rt a Governor of Punjab & Chandigarh UTsmAdministrator and Asha Kumari Jaswal, Former Mayor, Chandigarh inaugurating the summit

38

NOVEMBER 2018

[ egov.eletsonline.com ] The Largest Portal on e-Governance in Asia and the Middle East

SMART CITY

CHANDIGARH CONFRENCE REPORT

CITY BEAUTIFUL TO SMART CITY-CHANDIGARH RIDING HIGH

V P SINGH BADNORE

Governor of Punjab and Chandigarh UT Administrator l In the next 50 years, there will be 50-50 ratio of rural to urban population l To get the cities ready for this rural population influx, cities infrastructure needs to be built in a robust way l There is also a need to make the villages smart

150th issue of eGov magazine launched by V P Singh Badnore, Governor of Punjab and Chandigarh UT Administrator and Asha Kumari Jaiswal, Former Mayor, Chandigarh with other dignitaries at the Smart City Summit, Chandigarh

Connect with us on

egovonline

@egovonline

egov magazine

NOVEMBER 2018

39

SMART CITY

CHANDIGARH CONFRENCE REPORT

CITY BEAUTIFUL TO SMART CITY CHANDIGARH RIDING HIGH

Dignitaries at the Summit.

ASHA KUMARI JASWAL Former Mayor, Chandigarh

l l l l l l

Chandigarh is faced with a huge problem of parking City Beautiful can become smart only with the help of people’s participation We are implementing door-to-door waste collection LED lights have been installed across the city Cycle tracks have become functional in the city Two dustbins were distributed for each household so that waste segregation can take place at the source

BALDEO PURUSHARTHA The then +Commissioner, Chandigarh Municipal Corporation

l City Beautiful is envisioned to become a leader in livability and sustainability l Smart Cities is the experience a citizen is experiencing l Our vision is to not only put smart features in the city but develop more infrastructure as well l We are working on ease of doing business l We are creating a single window for all the Government services l We are using technologies to foster this environment in the city

40

NOVEMBER 2018

[ egov.eletsonline.com ] The Largest Portal on e-Governance in Asia and the Middle East

SMART CITY

CHANDIGARH CONFRENCE REPORT

ANURAG AGARWAL

NITISH BHUSHAN

Former Secretary-Home, Chandigarh UT Administration

General Manager, Uber

l There is a need for an international portal where all the companies engaged in Smart City solutions can come together l There is need for such Smart City conferences l Convergence of smart components is very important in Smart Cities Mission of the Government of India l Chandigarh is already ahead in converging many Smart City projects into reality

l To create the future of Urban Mobility in a Smart City, it is essential to ensure that everybody has access to affordable and reliable transportation everywhere l We need to parallely decongest the cities by discouraging private car ownerships in the city

INTERNATIONAL EXPERIENCE OF SMART CITIES

Connect with us on

egovonline

@egovonline

egov magazine

NOVEMBER 2018

41

SMART CITY

CHANDIGARH CONFRENCE REPORT

NICHOLAS FORNAGE

Regional Director, France Development Agency (AFD)

l We are providing technical assistance to the Smart Cities Mission l Our team of 35 technical experts help Indian cities in various technical issues l The Special Purpose Vehicle which is set up for the implementation of Smart Cities Mission, need to be properly supported

KRISHNA HARI PUSHKAR Minister Economic, Embassy of Nepal

l Smart City is not only the responsibility of the Government but also of the civil society and the private sector l India is taking lead in building the neighbourhood region l Advanced IT infrastructure has been developed in the mountainous regions of Nepal which not only provides physical but networking connectivity as well

42

NOVEMBER 2018

JAVAID MALLA Energy & Low Carbon Adviser British Deputy High Commission

l UK is providing assistance to three cities of India i.e. Pune, Amravati and Indore l UK is providing 10 million pound assistance to Indian cities l UK offers smart transport, waste and water management, smart metering, data analytics, environment and other issues for the development of such cities worldwide

[ egov.eletsonline.com ] The Largest Portal on e-Governance in Asia and the Middle East

SMART CITY

CHANDIGARH CONFRENCE REPORT

HARSHITA BHATNAGAR

SACHIN GAUR

National ICT Expert, Asian Development Bank (ADB)

Project Coordinator, India EU Cooperation on ICTRelated Standardisation, Policy & Legislation

l ADB has signed an agreement with the Government of Rajasthan where solar parks will be funded by ADB l The parks will help the Government to achieve 175 gigawatts of energy by 2022 l With projects like these, South Asia is on a path to higher economic growth

l European Union (EU) has committed 1.5 billion euros for various developmental projects in India l The largest chunk of this funding has gone to Lucknow metro project

SECURING CITIES BY LEVERAGING TECHNOLOGY & E-GOVERNANCE

Connect with us on

egovonline

@egovonline

egov magazine

NOVEMBER 2018

43

SMART CITY

CHANDIGARH CONFRENCE REPORT

JITENDER YADAV

Secretary, Information & Technology Department, Chandigarh UT Administration

To make the city smart, people need to be made smart People should contribute for the development of the city Administration should motivate people for active participation With the aid of funds, we can improve our systems and do equal distribution of funds l Departments utilising camera feeds should share the information with each other so that productivity can increase l Chandigarh should prepare itself in disaster management l l l l

GOVIND SINGH CHAUHAN Executive Director , ABM India Limited

l ABM is working with 800+ municipalities in India l The backend programmes need to be worked upon digitally l The officers and staff should be efficiently trained l Citizen centric policies should be implemented

44

NOVEMBER 2018

GIRISH SHARMA Deputy General ManagerProducts & Services Netmagic Solutions

l Netmagic has 11 data centres in India l Hybrid cloud is the emerging trend across the world l Hybrid cloud popularity is growing in Smart Cities sphere due to its offering of more control and command to the stakeholder l In the coming years, lot of e-governance projects will come up and take the peak demands in the market which can be easily handled by hybrid cloud

[ egov.eletsonline.com ] The Largest Portal on e-Governance in Asia and the Middle East

SMART CITY

CHANDIGARH CONFRENCE REPORT

PIYUSH GARUD

SIDHARTH MUTREJA

General Manager – Solution Consultant, D-Link

Regional Solution Architect-India & APAC, McAfee

l We provide smart infrastructure for Smart Cities l We also work on city Wi-Fi solutions l We have a large gamut of IoT devices

l Attacks are not only happening repeatedly but have become smarter and are trying to fleece the money out of the wallet l Attacks have also become organised l Smart Cities are going to use IoT in a bigger way l Smarter Cities through imparting Quality Education and Skill Development

SMART LIVING PERSPECTIVE: A TALK ON HIS NOVEL ‘CONFESSIONS OF DYING MIND’

RAJAT BHATNAGAR The then State Engagement Officer, Chandigarh, Punjab & Haryana, National Skill Development Corporation (NSDC)

l We have signed an MoU with NDMC under SVP project where we will be training their junior engineers for the water management technician job roles l They will be trained under the Recognition of Prior Learning programme l We will be training more than 10,000 people under this scheme

Connect with us on

egovonline

HAULIANLAL GUITE The then Secretary, Jaipur Development Authority

l Confessions of A Dangerous Mind has been written as a novel l It is a tough book but definitely interesting l There is a necessity of academic culture which every Smart City should have

@egovonline

egov magazine

NOVEMBER 2018

45

SMART CITY

CHANDIGARH CONFRENCE REPORT

MAYOR’S CONCLAVE

PREETI AGARWAL

ANITHA BAI MALTESH

Former Mayor, North Delhi

Former Mayor, Devenegere

l Transforming an existing city into a Smart City is expensive in comparison to building a new Smart City l We have digitised the parking in North Delhi l We have also started segregation of water on a war footing

l We are implementing door-to-door waste collection in Devenegre and converting it into manure l Rs 100 crore has been allotted for the Durga temple heritage of Devenegre l We are doing every possible effort to convert it into a Smart City

RAJENDRA JAYANT DEOLEKAR Mayor, Kalyan Dombivli

l We are going to transform the Kalyan Dombivli station area completely l Traffic solutions, treatment of waste water, cleaning of rivers, development of lakes, waste management, are being taken up

46

NOVEMBER 2018

SUDHAKAR SAMBHAJI SONAWANE Former Mayor, Navi Mumbai

l Navi Mumbai today boasts of one of the best sewage treatment plants of the country l Water is recycled through this plant and is provided to industries l Under Swachh Bharat Abhiyan, people participation is necessary

[ egov.eletsonline.com ] The Largest Portal on e-Governance in Asia and the Middle East

SMART CITY

CHANDIGARH CONFRENCE REPORT

Mayors’ Conclave at the summit

SMART & INCREDIBLE INDIA IN THE ERA OF ‘MAKE IN INDIA’

Connect with us on

egovonline

@egovonline

egov magazine

NOVEMBER 2018

47

SMART CITY

CHANDIGARH CONFRENCE REPORT

NAVEEN MITTAL

The then Secretary, Department of Municipal Administration & Urban Development, Government of Telangana

l We are transforming the ways through which infrastructure has been created in Hyderabad l We have created two special purpose companies for infrastructure development l We have brought roads under PWD so that money can be raised through the market l We need to go beyond the Smart Cities projects per se l We should learn from what each city is doing to imbibe the whole concept of the city working

TECH LED TRANSPORT & INFRASTRUCTURE TRANSFORMATION FOR BUILDING SMART CITIES

AMIT TALWAR

Additional Secretary, Transport, Chandigarh UT Administration

l For a Smart City, urban mobility is very important l For a successful Smart City, we should focus on segregation of personal data from all sources l Smart integrated transport system has to be designed according to customers

48

NOVEMBER 2018

[ egov.eletsonline.com ] The Largest Portal on e-Governance in Asia and the Middle East

SMART CITY

CHANDIGARH CONFRENCE REPORT

MUKESH ANAND

A K JANA

Chief Engineer, Chandigarh UT Administration

Executive Director (Marketing), GAIL India Ltd.

l We have made many smart interventions to make the transport smart l We are going to start bike sharing concept soon l Initially there will be 5,000 cycles and the project will be on PPP model

l CNG can play a bigger role in building Smart Cities l Piped natural gas can be used in houses as well as the industries l This gas can be used in cooking or can be used as a backup power in the society

VAIBHAV JOSHI Executive Vice President-Digital Bank, Yes Bank

l Through an integrated mobile app, people started transacting digitally instead of cash l It also helps them to achieve a history of financial transactions l The data also allows bankers to offer more products to the customer according to his pattern of earning or selling

Connect with us on

egovonline

@egovonline

egov magazine

NOVEMBER 2018

49

SMART CITY

CHANDIGARH CONFRENCE REPORT

SPECIAL ADDRESS: RAIPUR MAYOR, PRAMOD DUBEY

PRAMOD DUBEY Mayor, Raipur

l We are developing-air conditioned city bus stoppages on a PPP model l We have also developed an e-rickshaw stand l There are toilet facilities beside the AC bus stop l Other cities can follow the Raipur example

EFFECTIVE WASTE MANAGEMENT FOR SUSTAINABLE URBAN DEVELOPMENT

50

NOVEMBER 2018

[ egov.eletsonline.com ] The Largest Portal on e-Governance in Asia and the Middle East

SMART CITY

CHANDIGARH CONFRENCE REPORT

LALIT JAIN

NARENDRA KUMAR JOSHI

The then Commissioner, Dharamsala Municipal Corporation

Director, Convexicon Software Solutions India

l Dharamsala Smart City has installed underground smart bins across the city l We are ensuring at least one such smart bin in every locality l These are sensor based dustbins which are being constantly monitored

l We have undertaken the single largest sensor bin project in Hyderabad l There are 5,400 bins across the city which are being tracked by us l Daily report is shared with all the commissioners

SUNIL CHAVAN

P S BHATTI

The then Additional Municipal Commissioner, Thane Municipal Corporation

Former Medical Officer Health, Municipal Corporation Chandigarh (MCC)

l The processing capacity of Amravati Municipal Corporation is very less l Waste from slaughterhouses can be converted to CNG l We are working with an NGO as to how thermocol can be reused

Connect with us on

l Chandigarh has Sehaj Safai Kendras which have segregation platform, drinking water and toilet facilities l An MoU has been signed between MCC and JP Associates in 2005 for waste treatment plant.

The plant started functioning in 2008. l Out of 45 acres of sanitary landfill, 25 acres have been scientifically reclaimed

egovonline

@egovonline

egov magazine

NOVEMBER 2018

51

SMART CITY

CHANDIGARH CONFRENCE REPORT

TECH LED BFSI TRANSFORMATION FOR DELIVERY OF SERVICES TO THE CITIZENS

BALAJI DIGAMBAR MANJULE

The then Deputy Secretary, Agriculture & Cooperation Department, Government of Andhra Pradesh

l We have introduced Electronics Agriculture Market l We have already started pilot project. It is a step towards one market l We have integrated agricultural markets at one place

DR SREYASH KUMAR SATPATHY Senior Vice President, Axis Bank

l The most important thing is how easy it is to use all the IT related applications and products l It should be simplified l The onus is on the banks to hand hold the customers and take them to GST

52

NOVEMBER 2018

[ egov.eletsonline.com ] The Largest Portal on e-Governance in Asia and the Middle East

SMART CITY

CHANDIGARH CONFRENCE REPORT

PADMA JAISWAL

VAIBHAV JOSHI

The then Secretary, Department of Cooperation, Government of Goa

Executive Vice President-Digital Bank, Yes Bank

l Goa has lot of scope for ICT related innovations l We are providing employment to unemployed youth l A lot of digital infrastructure has already been created in Goa

MALLESH LINGACHAR

l We have developed an app where fertilizer subsidy gets absorbed at the registered fertilizer shops l We integrated the subsidy with Aadhaar number of farmers l The subsidies are transferred to a digital wallet l The subsidy is given to the farmer but it can only be spent on the fertilizer

RAMGOPAL YADAVALLI

CEO, Kints Group

Executive Director and Kamal Gulati, Vice PresidentEmerging Business, Aksh Optifibre Limited

l Kints surveillance system is one of the breakthrough surveillance systems in the world l Through this system, videos can be accessed anytime anywhere l It is engineered to withstand most difficult temperatures and humidity levels

Connect with us on

l Aksh International and Videocon have collaborated to implement the Smart City applications in Chandigarh l We have enabled EKYC portal which can be utilised by all the PSUs and banks

egovonline

@egovonline

egov magazine

NOVEMBER 2018

53

SMART CITY

CHANDIGARH CONFRENCE REPORT

SMART HEALTHCARE FOR SMART CITIES

AMNEET P. KUMAR

Mission Director, National Health Mission, Haryana

l Telemedicine can be easily provided to urban slum areas l Haryana has started Advance Health Management System which improves productivity and reduce waiting time

INDUSTRY PRESENTATION

NEELESH KELKAR National Head ( Smart Cities ), Indus Towers

l We have signed an MoU with Vadodara Municipal Corporation for implementing the basic infrastructure to set up other smart solutions l We are developing a smart billboard solution along with public Wi-fi l There is also a provision of CCTV, lighting, emergency call-out, kiosks and environment sensors

54

NOVEMBER 2018

[ egov.eletsonline.com ] The Largest Portal on e-Governance in Asia and the Middle East

SMART CITY

CHANDIGARH CONFRENCE REPORT

LOKESH LOHIYA

JASPAL SINGH AUJLA

Smart City Lead, CISCO

Chief General Manager (Technical) Energy Efficiency Services Limited (EESL)

l We have started innovation centres across the country l Our Golden Mile project is like small Smart City strips that has been delivered across India

l EESL has a very transparent mechanism through which buying and selling of LED bulbs can be tracked online. l Faulty bulbs can be replaced within three years at any of the centres l Under the Streetlight National programme streetlights are getting replaced with LED

ABHIJIT MOHARIR

RAJ JADHAV

Chief General Manager , Kataline Infra Product Pvt Ltd

Vice President, D-Link

l Not only cycle tracks, we are coming up with public sharing bike system as well l We have joined hands with Veluvine company of Netherlands who specialise in coating of cycle tracks, bus lanes and and wide area identification markings l We want to promote cycle to work, cycle to schools etc to ease the congestion on the roads

Connect with us on

egovonline

l We have developed Wi-Fi cloud solutions which help to gather all types of data across the city l We have also developed customised edge devices to fulfill the needs of the governance l We have Wi-Fi cloud for village connectivity as well

@egovonline

egov magazine

NOVEMBER 2018

55

GLIMPSES OF THE EXPO

V P Singh Badnore, Hon’ble Governor of Punjab & Chandigarh UT Administrator, visiting the expo area

56

NOVEMBER 2018

[ egov.eletsonline.com ] The Largest Portal on e-Governance in Asia and the Middle East

AWARDS

Dignitaries being felicitated by Chandigarh’s Former Mayor Asha Kumari Jaiswal

Connect with us on

egovonline

@egovonline

egov magazine

NOVEMBER 2018

57

58

NOVEMBER 2018

[ egov.eletsonline.com ] The Largest Portal on e-Governance in Asia and the Middle East

The Park, New Delhi , 20th November, 2018

PROGRAMME CHAIR

Jagan Shah

Director National Institute of Urban Affairs