egov October 2012

annual

Resource Guide 2012 Special issue

ASIA’S FIRST MONTHLY MAGAZINE ON E-governance ` 75 / US $10 / ISSN 0973-161X

october 2012 | VOLUME 08 n ISSUE 10 n ISSN 0973-161X egov.eletsonline.com

R S Sharma Director General and Mission Director, UIDAI

eGov Magazine

Anil Srivastava Chairman & Managing Director, Pawan Hans Helicopters Ltd; & Joint Secretary, Ministry of Civil Aviation

Sheila Dikshit Chief Minister, Delhi

15 - 16 November 2012 HICC, Hyderabad, Andhra Pradesh, India

Sanjay Malhotra Secretary, Department of Information Technology & Communication, Government of Rajasthan

Governance for Emerging India

Rajesh Aggarwal Secretary, Department of Information Technology, Government of Maharashtra

K T Sukhalu Commissioner & Secretary, Information Technology & Communication, Government of Nagaland

A Subbiah Principal Secretary – Information Technology, Government of West Bengal

Dr Shefali S Dash Deputy Director General, National Informatics Centre, Government of India

M Moni Deputy Director General, National Informatics Centre (NIC), Government of India

Rajesh Bahadur Managing Director, NICSI

A K Purwaha Chairman & Managing Director, Engineers India Ltd

Contents october 2012

second grid grid name issue 10 n volume 08

58

interview A Subbiah On Common Service Centres in West Bengal

10 | cover story

62

Impact of ICT on Human Resource Development

interview A K Balyan On the management of LNG in India

Today we are seeing the impact of ICT In every sector of human activity. Everything we do as an economy is underpinned by Information and Communication Technologies (ICTs). These technologies have transformed how the nation is governed, how businesses operate, how people interact with government departments, and how they experience learning, culture, leisure, social networking and entertainment

66

interview D C Garg On various aspects of Coal Industry

72

leader speak

Company profile

“Electronic 12 Systems Enable us to Serve Larger

Numbers of People” 14 Sheila Dikshit Chief Minister of Delhi

Cisco India Pvt Ltd Smartlink Network Systems Ltd

Software 20 ESDS Solution Pvt Ltd Systems 22 Evolute Pvt Ltd

13

interview John E Matheson On initiatives taken by Intel and IICA

18

interview Jaiveer Srivastavaa

42

interview Anil Kumar On technologies being developed by BEL

46

interview A K Purwaha On the ideas for growth in EIL

On contributions made by Hindustan Prefab Ltd

36

interview K T Sukhalu On the e-Governance ideas being implemented in Nagaland

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egov / egov.eletsonline.com / October 2012

52

interview Rajesh Bahadur On ICT solutions being developed by NICSI

Technosys 28 Forbes Ltd

32 Juniper Networks 34 HID Global 44 Mastek Ltd 60 SoftTech Engineers Pvt Ltd 64 Trend Micro 68 Websense India India 70 Vodafone Limited

Governance for Emerging India

A

spate of bold economic reforms has been announced by the government at the centre. The diesel subsidy has been cut and retail and aviation sector have been opened to FDI (Foreign Direct Investment). However, to my mind the most important reform measure initiated by Central Government has to do with the way the subsidies and benefits are transferred to the public.

The Prime Minister, Manmohan Singh, has taken charge of the government’s initiative to directly transfer welfare benefits and subsidies directly into beneficiary bank accounts. A statement released by the PMO has stated that the there is going to be a move from the present paper-based, cash-driven system to an electronic direct transfer system. There is no doubt that this direct transfer system will plug the rampant leakages of funds earmarked for the poor via schemes such as NREGA and others.

This major e-Governance initiative needs to be hailed. Once this system of direct transfers is fully implemented, it will bring great benefits to the common citizens. The industry will also gain by this exercise, not only due to the fact that there will be more transparency, but also because ICTs will be deployed on a large scale to facilitate such transfers to millions of beneficiary accounts through the online networks.

The current issue of the eGov magazine is the Annual Resource Guide. This is the issue in which we take account of the major developments that are happening in the e-Governance space. We have featured the profiles of a range of organisations that are into development of various ICT solutions, and are playing a seminal role in the evolution of better systems of governance. We also take an in-depth look at the important role that government organisations like NIC, UIDAI, NICSI and others are playing.

With the aim of presenting a comprehensive picture of e-Governance in the country, we have interacted with the IT secretaries in states like Maharashtra, Rajasthan, Nagaland and West Bengal.

From them, we learn about the development of the Common Service Centres, which have sprouted in all parts of the country within a short period of time and are now engaged in providing important services to people in small towns and rural areas.

An important aspect of this issue is the exclusive interview with the Chief Minister of Delhi, Sheila Dikshit. Among other things, the Chief Minister has highlighted the overall Governance and e-Governance initatives that are being pursued by the Delhi Government.

Let me also invite you that the eighth edition of eINDIA, India’s most prestigious ICT event, which is scheduled for 15th and 16th November 2012 in Hyderabad. One of the key attractions of the event will be the eINDIA Governance Summit; this is where all the leading stakeholders in governance space will gather to discuss the benefits that ICT can bring to the governance structure for emerging India. We have conceived the Annual Resource Guide in such a way that it can serve as a window into the soul of the prestigious eINDIA 2012. We hope to see you at the event. ravi guptA Ravi.Gupta@elets.in

Email at subscription@elets.in to get previous issues

July2012

August2012

September2012

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october 2012 issue 10 n volume 08

President: Dr M P Narayanan Editor-in-Chief: Dr Ravi Gupta Consulting Editor: Ashis Sanyal

Editorial Team Group Editor: Anoop Verma (editorial@elets.in) governance Manager – Partnerships & Alliances: Manjushree Reddy Assistant Editor: Rachita Jha Research Assistant: Sunil Kumar education Sr. Research Analyst: Sheena Joseph Senior Correspondent: Pragya Gupta Research Assistant: Mansi Bansal Health Product Manager: Divya Chawla Research Assistant: Shally Makin

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special feature

Pawan Hans Helicopters Ltd

Pawan Hans Helicopters

Flying for Motherland with Pride Pawan Hans Helicopters Ltd is playing a vital role in spearheading the growth of the helicopter industry in India When Pawan Hans was formed, helicopter operations by Indian Companies were virtually nonexistent and expertise in this field was very limited.

Within a year of its commencement of operations, Pawan Hans replaced all the foreign helicopter operators hired

by ONGC, thereby saving outflow of valuable foreign exchange and serving national interest. Today Pawan Hans Helicopters Ltd is the largest provider of helicopter services in India.

Serving Offshore Industry

Anil Srivastava, Chairman & Managing Director, Pawan Hans Helicopters Ltd; & Joint Secretary, Ministry of Civil Aviation

T

he national helicopter company, Pawan Hans Helicopters Ltd is now in its 26th year of service to offshore oil industry. Pawan Hans Offshore flying was inaugurated on 4th of October 1986, by the then Prime Minister, Late Shri Rajiv Gandhi with the induction of two Westland Helicopters, and the first commercial operations from Pawan Hans for ONGC commenced on 6th October, 1986, with two W-30 Westland Helicopters flying from Juhu Aerodrome, Mumbai, to Offshore Rigs.

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On any typical day, helicopters belonging to Pawan Hans make about 35/36 takeoffs/landings from the Juhu Aerodrome. The offshore is 90 nautical miles to 100 nautical miles in the sea.

Everyday about 350 employees of ONGC make use of helicopters from Pawan Hans to travel to offshore and back to Juhu Aerodrome. For the last 25 years Pawan Hans Helicopters Ltd has been providing efficient helicopter services to ONGC, which operates a large number of well platforms.

Apart from ONGC, Pawan Hans Helicopters Ltd is also providing services to companies like GSPC and British Gas. Till date the Pawan Hans has made more than 20 lakh landings in service

of the offshore industries. The company has carried out more than 4 lakh hours of flying.

Already a dominant player in the offshore sector, Pawan Hans Helicopters Ltd aims to continue to maintain its position by securing more contracts and rapid expansion of its existing fleet, infrastructure and expertise. Currently the fleet of helicopters is optimally deployed, and in view of the immense potential for growth of the helicopter

Pawan Hans Helicopters Ltd Highlights of 25 year service to offshore industry Total offshore flying of more than 4 lakh hours More than 20 lakh landings on the rigs Lead helicopter flying hours as of date - more than 21381 hours Lead helicopter landings - more than 117144 Accident free offshore flying for last 15 years.

On an average every month Pawan Hans executes 7000 landing and carries 30000 passengers to various platforms/ rigs

Pawan Hans Helicopters Ltd

special feature

Pawan Hans Helicopters Ltd is regarded as an undisputed leader in providing helicopter services to companies engaged in offshore oil exploration

Pawan Hans Helicopters Ltd

at a glance

Backbone of India’s offshore oil industry. Providing safe offshore flying to companies like – ONGC, GSPC, British Gas Presently the Government of India owns 51 percent shareholding in Pawan Hans, and ONGC has 49 percent Total fleet of 54 Helicopters (47 own, 08 O&M & 01 Leased) The largest helicopter operator in India having mix fleet of helicopters Long-term institutional clients, mainly in the oil industry and government sector An ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007 Certified Company Offshore flying of over 4,00,000 hours with more than 20 lakh landings State of the art maintenance facilities for Dauphin Series and Bell Helicopters at Mumbai and Delhi Bases respectively Excellence in operations and maintenance of helicopters owned by State governments/PSU/ private parties

business in India, Pawan Hans is in the process of acquiring many new helicopters.

Ensuring safety in air Pawan Hans Helicopters Ltd operates one helicopter for medical evacuation service from Mumbai for offshore rigs owned by ONGC. The

medical evacuation helicopter is manned by qualified doctors and is equipped with cutting edge medical equipment to provide best possible in-flight treatment to the patient.

Considering the fact that safety is of paramount importance in aviation, Pawan Hans Helicopters Ltd has

incorporated a range of safety measures. The organisation has taken the initiative of establishing the National Institute of Aviation Safety and Services, which is dedicated to providing specialised training, audit support and consultancy services to small operators and aviation set ups of state governments.

The National Institute of Aviation Safety and Services serves as a knowledge bank and provides services to helicopter operators in general aviation, owners and other organisations on aviation safety related issues. It also assists the Government and regulating agencies in formulating/implementing rules and regulations for smooth operation, maintenance of helicopters/aircrafts and development of heliports and maintenance facilities.

October 2012 / egov.eletsonline.com / egov

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cover story

Impact of ICT on

Human Resource Development Today we are seeing the impact of ICT in every sector of human activity. Everything we do as an economy is underpinned by Information and Communication Technologies (ICTs). These technologies have transformed how the nation is governed, how businesses operate, how people interact with government departments, and how they experience learning, culture, leisure, social networking and entertainment

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cover story

A

ny investment in ICT results in economic benefits like higher productivity, lower costs, new economic opportunities, job creation, innovation, and increased trade.

New solutions from ICT are also playing a matchless role in enabling better services in health and education, and also in strengthening social cohesion.

A Networked World The networked world is proving to be a great equaliser. ICT innovations are both a driver and a support for the transformations that are leading to the creation of equal opportunities for people in all parts of the globe. Companies like Cisco are at the forefront of creation of systems that lead to an inter-connected world.

Essentially, any computer network operates by connecting computers and peripherals using two pieces of equipment - switches and routers. Switches and routers enable the devices that are connected to the network to communicate with each other, and with other networks. Even though they look quite similar, routers and switches perform very different functions in a network.

Switches are used to connect multiple devices on the same network within a building or campus. For instance, a switch can connect your computers, printers and servers, creating a network of shared resources. The second valuable component of networking basics, routers, are used to tie multiple networks together. For instance, a router can be used to connect networked computers to the Internet and thereby share an Internet connection among many users.

The developments in e-Governance that we are seeing around us today would not be possible without the intricate computer networking systems. Essentially, e-Governance refers

to the use by government agencies of Wide Area Networks, Internet and Mobile Computing to bring about better delivery of services to the citizens and improving the interaction between people, government departments and the industry. The focus now is on extending the reach of governance to have a major impact on the people at large.

Online Security Managing network security is a complex problem. Identifying people on the network is also an issue. The beneficiaries of government schemes cannot be catered to properly until we have a foolproof system of identifying people. Biometrics is being used to create foolproof identification records of large sections of the population.

The database being created can be perused in seconds by an array of efficient systems. There is no doubt that in the coming years, such technologies will infiltrate further into our society. Biometric systems of identification might become as commonplace as the Internet and the GPS. We now have access to a range of solutions from ICT through which government agencies have a better chance of identifying and tracking individuals. This means that the subsidies and developmental funds can be targeted in a more efficient manner. The recipient of welfare payments can be properly identified. Antisocial elements can also be tracked by use of biometric tools. Law enforcement agencies are using these systems to identify and apprehend criminals and terrorists.

Many countries around the world have started providing their citizens with passports that are embedded with microprocessor chip that stores crucial private information such as biometrics as well as name, date and country of birth. Such e-Passports result in faster passport control at airports. With installation of systems capable of speed reading cards incorporated with biometric information, the waiting times can be cut drastically and much more data can be processed in shorter periods of time.

Annual Resource Guide from eGov ICT is all about doing things in new ways; it is about the ways by which we can bring more efficiency in our communications, inquiries and decision making processes. It is about the systems, tools and techniques that we use for gathering, identifying, organising and evaluating information. The Annual Resource Guide from eGov magazine is all about showcasing

The networked world is proving to be a great equaliser.

ICT innovations are both a driver and a support for the transformations that are leading to the creation of equal opportunities for people in all parts of the globe

the ways by which Internet has now become an integral part of our governance, business and home life. In the pages that follow we have covered many important government departments that are playing a matchless role in bringing the ultimate fruits of ICT to the common man. There are views from UIDAI, NIC and NICSI. We have spoken to IT Secretaries of states like Maharashtra, Rajasthan, Nagaland and West Bengal to get a state-wise view of implementation of e-Governance ideas. From Rajasthan we have an in-depth feature on the Common Service Centres (CSCs) that are coming up in the state. Within a short period of time many new CSCs have come up and this initiative is enjoying great popularity with the common citizens.

Government of India has formulated the National e-Governance Plan (NeGP) with the vision of providing government services at an affordable cost, and in an integrated manner at the doorstep of the citizen. CSCs are acting as the front-end delivery points for government, private and social sector services to the citizens. CSCs are delivering services in the areas of telecom, agriculture, health, education, entertainment, FMCG products, banking and financial services, utility payments, etc.

Each CSC serves a cluster of 6-7 villages, and the 100,000 CSCs thereby cover more than six lakh villages across India.

The profiles of major ICT companies that we carry in the Annual Resource Guide would be particularly interesting. The Annual Resource Guide also has the coverage some major PSUs in the country.

October 2012 / egov.eletsonline.com / egov

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company profile

Cisco India Pvt Ltd About Us Cisco, the worldwide leader in networking, transforms how people connect, communicate and collaborate. At Cisco (NASDAQ: CSCO) customers come first. An integral part of our DNA is creating long-lasting customer partnerships and working with them to identify their needs and provide solutions that support their success.

Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies since the company’s inception in 1984. This tradition of innovation continues with industry-leading products in the core areas of routing and switching, as well as advanced technologies in areas such as Unified Communications, Network Security, Video, Virtualisation and Cloud Computing.

John T. Chambers is the Chairman and Chief Executive Officer of the $46.06 billion company which has 66,639 employees as per Q4, FY’12 data. Cisco India commenced operations in 1995.

Cisco India has sales and marketing operations spread across key cities in the country. The Cisco Global Development Centre in Bangalore is the largest outside of the US.

Puneet Gupta Senior Vice President, Public Sector Business, Cisco India and SAARC contact Company Name Cisco India Pvt Ltd Management Team Naresh Wadhwa, President & Country Manager – Cisco, India & SAARC Pramodh Menon, Senior Vice President, Cisco India & SAARC Janesh Moorjani, President - Enterprise and Public Sector, Cisco India & SAARC Sanjay Rohatgi, Sr. Vice President, Service Provider Sales, Cisco India & SAARC Head Office 1st Floor, BPTP I Park, #15 Udyog Vihar Phase-IV, Gurgaon, Haryana 122015, India Tel: +91-124-440-2000 Fax: +91-124-440-2006 Regional Offices Bangalore, Mumbai Contact person for Clarification Shiva Subramaniam, Public Relations Manager, Cisco India & SAARC Tel: +91-80-416-9398 Email: shivsubr@cisco.com Website: www.cisco.com/in Channel Partners or Solution Provider Accenture Services Pvt Ltd, British Telecom India Pvt Ltd, Bharti Airtel Services Ltd, Dimension Data India Ltd, HCL Comnet Customer Support/Helpline Number: 011-41750158

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Products & Services Governing in the 21st century presents new challenges for public officials. Technology is changing the ways we interact as global citizens and how we govern. With billions now online, citizens expect to connect with governments and public sector agencies in a secure, seamless, and reliable environment.

Public service employees need to collaborate across multiple agencies and geographies in real time.

Government officials around the world are exploring new ways of doing things in order to cope with the challenges of globalisation, economic uncertainty, emerging technologies, and a more connected citizen base. The solutions to these challenges have two factors in common, connecting people and maximizing resources in radically new ways. Cisco’s products and solutions can largely be clubbed under these three technology architectures.

Borderless Networks– Connect anyone, anywhere, using any device — seamlessly, reliably and securely Collaboration– Help people work together to solve problems, make decisions, and present ideas faster regardless of distance Data Centre Virtualisation– Improve the way everyone in your business works, using services from our infrastructure

Target Verticals Cisco caters to almost all the industry verticals which include Healthcare, Defence, Public Sector, ITS, SP, SMB etc. The key industry verticals where Cisco has seen maximum traction of technology in India are BFSI, PSUs and Government.

Achievements/Unique Selling Proposition (USP) Cisco ASR 901 won the Economic Times Telecom Award 2012 and NASSCOM Innovation Award 2012 for the Most Innovative Product • Cisco and Government of Karnataka are in PPP to Pilot Remote Healthcare • Essar Group has deployed SAP HANA on the Cisco Unified Computing System Platform •

in person

John E Matheson

Director of Policy, Asia Pacific, Intel

The Significance of Legal Compliance Being a US company, Intel brought a strong focus on legal compliance way back in 1990s and India has complex rules relating to compliance. In order to meet the Indian requirements, we put in dedicated research efforts in creating ‘Intel’s Legal Compliance Manual.’ This took a lot of effort and resources from our end and we realised that legal compliance must be a very difficult task for small and medium enterprises (SMEs). Looking at this gap, Intel signed a Memorandum of Understanding (MoU) with the Indian Institute of Corporate Affairs (IICA) in 2008 for preparing the Legal Complaince Manual (LCM) and became one of its partners for sharing knowledge and expertise on the subject of corporate affairs.

John E Matheson, Director of Policy, Asia Pacific, Intel, speaks about the importance of legal compliance for Indian companies and the initiatives taken by Intel and IICA

B

rief us about your partnership with the Indian Institute of Corporate Affairs (IICA)?

The term ‘Legal Compliance’ has undergone a transformation. The series of corporate failures in the United States - left exposed the real state of internal regulation and the checks and balances everyone thought were in place to avoid the unthinkable lapses of judgment and fraud that were subsequently exposed. These failures have helped in reforming the legal compliance, which is essential for companies if they are to be run competently with transparency and accountability. There is lack of awareness among many of the major companies in India on the legal compliance.

In your opinion, which are the major compliance related challenges faced by SMEs? From our understanding, there are five major challenges faced by SMEs. Those are high costs of compliance, lack of knowledge of the laws, lack of systems within the organisation, lack of uniform enforcement across the country and most importantly on the perception of compliance with laws as unnecessary burden.

Tell us more about the LCM? By looking at the challenges faced by SMEs, Intel decided to work with IICA in overcoming many of these challenges. So, we worked on a generic version of Intel’s Legal Compliance Manual with the intention of making it available for SMEs to customise this for their own purpose. However, this LCM was around Intel’s business areas in India and accordingly it was applicable to companies that were in similar business. However, there were many common compliance elements and some of them differ from industry to industry. In order to bring out a refined version of the LCM, we worked with Vaish Associates to bring out a much generic version of LCM. This new version of LCM can be accessed here: http://www. indiacompliance.in. The manual is divided into various sub-categories, namely, Corporate, Environment, Labour, Tax, and General.

Intel India plans and developments Intel India organised a one-day workshop on 22nd August, 2012. The event saw participation from various stakeholders and debated on the role of technology in bringing economic growth.

It was realised that technolAshutosh Chadha, Director ogy without effective output Corporate Affairs to economic growth would South Asia, Intel be wastage of investment.

Technology India So, the group decided on Pvt Ltd promoting digital literacy for people’s personal growth and country’s economic growth. It was also suggested to the government to make digital literacy as a mission mode project and bridge the digital divide. We have also launched a pledge campaign and make first week of December as Digital Literacy week.

What kind of polices should Indian Government come up with to facilitate legal compliance?

We see this as an important first step in what we hope will be an expanding effort to provide updated laws and compliance tools for SMEs in particular. We know from experience that adopting a Legal Compliance Manual on its own will not transform a company into a role model of corporate governance, it takes a strong commitment to developing the resources and doing the necessary training to bring your employees with you and to encourage them to recognise the value of their role in helping the company to be legally compliant. In short, it requires every business entity to develop a culture of compliance.

The government can play a significant role in bringing a holistic rethinking in the legal compliance. The number of compliance laws may be reduced and made comprehensive. The government should focus on giving approval for the business rather than obtaining just information. The need of the hour is a condensed serious regulation.

October 2012 / egov.eletsonline.com / egov

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company profile

Smartlink Network Systems Ltd About Us Smartlink Network Systems Ltd was established in the year 1993 to prop the Indian market in the field of Networking Infrastructure. Known for its honesty, ethics and integrity, Smartlink is today regarded as the most experienced and respected IT company in India. Smartlink has pioneered IT Networking Products and Technology in India and has the distinction of being one of the first company to start manufacturing of IT Networking Products in India.

Smartlink has over two decades of experience in Product Design, Development, Manufacturing, Marketing, Sales & Service with its own brand and brand building in the IT Industry and has a strong pan-India network of channel partners. The company addresses the needs of customers ranging from Enterprise to SME/SMB and SOHO to home users and from across the verticals Government, BFSI, Education, Manufacturing, Hospitality, Healthcare, Retail, to name a few.

Smartlink brand portfolio includes DIGILITE, DIGISOL & DIGICARE.

About DIGISOL Bimal Raj Managing Director / CEO contact Company Name Smartlink Network Systems Ltd Head Office Mumbai Address: Smartlink House, Off CST Road, Bandra Complex Road, Santacruz East, Mumbai 98 Website: www.smartlink.co.in Tel: 022-30616666 Fax: 022-26528914 Email: helpdesk@smartlink.co.in Sectors Networking, e-Governance Categories of Product Hubs, Switches, Routers, Wireless Access Point, WLAN, Wireless, Broadband, Security

The DIGISOL range of active networking products offer end-to-end solutions with a comprehensive product portfolio spanning Ethernet switches, wireless and broadband networking, VoIP and surveillance, etc. Though most of the products were introduced under new brand DIGISOL in the last quarter of the last financial year, in a short period of time, the brand has gained immense popularity and is recognised as one of the fastest growing IT brand in India.

About DIGILITE With more than three decades of experience in manufacturing motherboards, the company has introduced a new brand of motherboards under DIGILITE. The Company has a significant competitive edge due to its cost-effective manufacturing, its brand building expertise and strong distribution network. DIGILITE is one of the fastest selling motherboard brands in India. DIGILITE offers strong & localised supply chain of component products to ensure just in time for customers, dedicated tech support at BIOS & design level, follows robust INTEL & AMD roadmaps with latest products available across point of sale.

About DIGICARE DIGICARE, a service division of Smartlink Network Systems Ltd, offers after-sale-services. The first-rate integrated service and support from DIGICARE comes in the form of RMA centres, DIGICARE Technical Assistance Centre (DTAC) and Direct Service Department (DSD). DIGICARE has evolved most efficient, skilled and professional state of service infrastructure. It has 18 Direct RMA/Service centres and 46 Service Partners across the country. DIGICARE Technical Assistance Centre (DTAC) supports international and domestic customer support on voice, emails and chat with a wide range of technological skills including level 1, 2, 3 troubleshooting trouble shooting in LAN Adapters, Switches, Routers, Broadband, Wireless Security, VoIP, Surveillance, Storage, 3G products etc. For more details please visit www.digicare.in

Achievements/Unique Selling Proposition (USP) • • • •

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Local Manufacturing Nationwide Service Network Nationwide Sales Network More than Two decade old Company

15 - 16 November 2012 hyderabad international convention centre Hyderabad

Inspiring Innovation Shaping Vision 100+ Sponsors & Exhibitors 4000+ Delegates and visitors 50+ Award categories 3600 sqm exhibition space For programme details Manjushree Reddy +91-9910998064 manjushree@elets.in

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uidai

Aadhaar Journey UIDAI Enters Phase II

Over 22 crore enrolments, owner of the largest biometric database in the world... the past two years have been nothing but exciting for the Unique Identification Authority of India (UIDAI) R S Sharma, Director General and Mission Director, UIDAI, Government of India

I

t was two years ago on September 29, 2010 that the first Aadhaar number was given to Ranjana Sonawane in the Tembhli village of Nandurbar district in Maharashtra. The foundation of this transformational and exciting journey was laid by the UPA Chairperson Smt. Sonia Gandhi and the Prime Minister of India Dr. Manmohan Singh.

The mandate was clear - to make the delivery in public welfare programmes more efficient and effective by using a unique ID. It helped that this programme was led by a person who had global recognition for bringing India to the world map as a leading IT solutions provider. Chairman Nandan Nilekani’s appoint-

ment attracted professionals and domain experts, both from government and industry, to the mission of transforminga chaotic and sub-optimal public services framework, which is prone to leakages and diversions.

The phase I of the programme had a pure focus on enrolment scale-up. UIDAI joined hands with its partners (the registrars and enrolment agencies) to set up enrolment centres in villages, towns and cities to enrol 200 million people, i.e. a sixth of the Indian population by March 2012. At peak, UIDAI technology infrastructure reached the ability to ‘deduplicate’ a million records against the entire database, and generate a million unique Aadhaar numbers every day.

R S Sharma

Moving into Phase II

India’s first Aadhaar number (UID) given on September 29, 2010

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As UIDAI moves into phase II, UIDAI plans to enrol another 400 million residents by 2014. And with Registrar General of India (RGI) also enrolling Indian residents, it is expected that the entire Indian population will have a UID sooner than later. Phase II will also witness setting up of permanent enrolment centres so that residents who missed out in the first phase can enrol. Data quality has been of paramount importance to UIDAI, and Phase II would also provide residents with avenues to update their data for any corrections, or changes in demographic information such as name change on marriage, address change on migration, changes in mobile number, etc.

Another critical mandate for the UIDAI in Phase II is to prove how the unique identification number can be used in applications to make service delivery in India more efficient

uidai

and effective with far reaching benefits for the Government and for residents – in areas ranging from Employment, Food & Nutrition, Education, Healthcare, Social Welfare, Taxation, Land Records, Subsidy Management, et al.

As of September 2012, UID is being used in pilot applications across the country. In December 2011, the first pilot started in Jharkhand where MGNREGS wages, Old Age Pensions and Student Scholarships were transferred directly into the Aadhaar-linked bank accounts of residents, without any middlemen handling the money. The beneficiaries could even access basic banking services such as cash withdrawal, deposit and balance enquiry using a microATM. The micro-ATMs or the AadhaarEnabled-Payment-System (AEPS) are powered

by Aadhaar biometric (fingerprint) authentication. The three banks participating in the pilot trained their business correspondents (BCs) to operate the devices. The objective of this pilot was to ensure that residents in rural areas who do not have access to ATMs and bank branches do not have to spend an entire day travelling to the nearest bank branch for getting their wages.

With the Jharkhand experiment meeting success, the Finance Minister announced in his budget speech that the pilot will be replicated in 50 districts of India.

Active collaborations The contribution of the National Payments Corporation of India (NPCI) was instrumental in creating an Aadhaar Payments Bridge (APB), which ensured that money can be transferred directly into anyone’s account by just knowing the payee’s Aadhaar number. In the payments experiments that will follow, UIDAI has encouraged all Government agencies to transfer not just the benefits such as pensions and scholarships, but also salaries directly into the Aadhaar-enabled bank accounts.

A collaborative and data-driven approach in benefits transfers would ensure that government functionaries do not draw benefits when not eligible to do so. For example, government-aided schools will not be able to fake student enrolment figures.

Down south in Mysore, Karnataka, another experiment was brewing. Between January and February 2012, the three OMC’s – IOCL, BPCL, and HPCL, in collaboration with the Ministry of Petroleum and Natural Gas, started using UID to plug the leakages in LPG cylinder delivery. An LPG cylinder is subsidized by the Government of India, and every household receives the same at around half the cost. This

YES Demographics

vkidh vk/kkj la[;k / Your Aadhaar No.

1111 2222 3333

Name, gender dob, Address

PIN / OTP

OR

NO

Any or All A combination of Aadhaar number and (one or more) personal attributes used for ID authentication

price difference in the actual cost of an LPG cylinder and the cost at which it operates makes the delivery and supply chain vulnerable. So the three OMC’s started a pilot in which three distributorships (gas agencies) would deliver gas cylinders at households, but after Aadhaar biometric authentication of any of the family members. As this article is being written, 44000 LPG cylinders have been delivered using biometric authentication in the pilot locality.

Another neighbour in south was not to be left behind.The Food & Civil Supplies Department of Andhra Pradesh started a PDS pilot on 1st September 2012 in the East Godavari districts at 47 fair price shops. The beneficiaries who were indeed entitled for subsidized rice, pulses, sugar and palm oil underwent Aadhaar biometric authentication to get their rations. Around 1.25 lakh target beneficiaries would participate in and benefit from this pilot in Andhra Pradesh. The first 10 days of the pilot saw 15000 automated PDS transactions.

Helping the common man In an effort to help the common man, the Government subsidises many products, from petrol to food. According to some reports subsidies amounted to 14 percent of GDP while at the same time as much as 39 percent of subsidised kerosene is stolen. While subsidies are critical, it is important that they are utilised judiciously, so that they do not become a liability for the economy. The experiments in Karnataka and Andhra Pradesh have shown that there is a definite potential in bringing down the subsidy bill of the Indian Government, while also ensuring that all intended beneficiaries get the benefit.

Meanwhile, at UIDAI, the technology stakeholders had a lot to cheer about from January to

September. The accuracy of fingerprint authentication increased upto 96 percent in the field, closer to the lab expectations of 98-99 percent.

With iris authentication PoC’s, and an increased rate of mobile number collection, UIDAI will soon establish that no resident would be denied any service because of authentication failure, as multiple authentication modes will help all genuine residents to authenticate and avail of the service.

In Phase II, the Aadhaar application pilots will continue to utilise Aadhaar’s platforms for authentication and payments in a variety of applications – including KYC (Know your customer) Applications to get a ration card, to open a bank account or to get a mobile connection without hassles; Data cleanup applications to weed out fake and duplicate records in the databases; Transaction Applications for direct money transfers and to resolve the problem of access to banking services; Presence/Access Control Applications, and application related to using Aadhaar as a unique ID for linkage, such as for medical records or in a credit bureau.

More departments and PSUs would declare Aadhaar as a valid Proof of Identity (PoI) and Proof of Address (PoA), like Department of Telecom, the Reserve Bank of India and Indian railways who did this in Phase I. And this will not just be for the paper based PoI/POA, but electronic as well. Think about a day when you get a bank account without having to carry a single piece of paper.

Usage of the Aadhaar number in these applications is about bringing a shift in the e-Governance paradigm. It’s no more about static information portals and transaction websites. Surely, exciting times are upon us!

October 2012 / egov.eletsonline.com / egov

17

In Person

Jaiveer Srivastavaa

Chairman & Managing Director Hindustan Prefab Ltd

the future is prefab production. HPL is now providing turnkey project management solution in various areas of civil construction under one roof. The vision of the company is “To be a premier organisation in the field of Civil Construction and Infrastructure Industry by embracing state-of-art and cost effective technology in Prefab / Precast, as well as conventional methods committed to total customer satisfaction.”

What is Hindustan Prefab Ltd’s contribution towards the railway sector over 50 years of operation?

“We have made sincere efforts to adopt e-Governance solutions. During the beginning of this year, we started uploading all our NITs on Central Public Procurement Portal of Government of India, besides uploading them on our website,” says Jaiveer Srivastavaa, Chairman & Managing Director, Hindustan Prefab Ltd, in conversation with Nayana Singh

P

lease provide us with an overview of the aims and objectives of Hindustan

Prefab Ltd.

Hindustan Prefab Limited, a consistently profit making ISO 9001: 2008 certified company under the administrative control of the Ministry of Housing and Urban Poverty Alleviation, has had a glorious past. The creation of this company is the brain child of first visionary Prime Minister of India, Pt. Jawaharlal Nehru. However, the company lost the competiveness of its products because of its obsolete plant and machinery and suspended the

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egov / egov.eletsonline.com / October 2012

In 50 years of its existence, HPL has built a wide spectrum of civil engineering structures using both conventional in-situ as well as prefab techniques and has also supplied components for the building industry and the national railways.

The company has pioneered the production of pre-stressed concrete railway sleepers, which replaced wooden sleepers in Indian Railways. It also became the first company to produce precast pre stressed concrete railway bridge girders for making railway bridges in the country.

Are you adopting e-Governance solutions within the organisation to modernise operations?

We have made our sincere efforts to adopt e-Governance solutions. We are uploading all our Notice Inviting Tenders (NIT), Employment Notices on company’s websites. During the beginning of this year, we started uploading all our NITs on Central Public Procurement Portal of Government of India besides uploading them on our website. It gives a single point access to the information on procurements to the bidders.

Gradually we propose to shift to e-bidding by intending bidders so that the time is saved besides maintaining highest standards of transparency.

What are the landmark structures that Hindustan Prefab has built in the city of Delhi?

The organisation has produced many landmark structures in and around Delhi, which includes

the Oberoi Hotel, Ashoka Hotel, Palam Airport (now demolished by GMR), East and West Block of R K Puram, Vikas Bhawan, DTC Headquarters at I P Estate, Real Estate at Jangpura Extn, etc.

There was a time when most of the Footpaths, DTC Bus Stands, DMS Milk Booths, first foot concrete over bridge, Bahadurshah Zafar Marg were produced by the Hindustan Housing Factory (now HPL). The flagship hotel of the Oberoi Group was built on a precast concrete frame manufactured by HPL in its factory and experience has been extremely challenging.

What kind of techniques are you using for providing civil engineering structures over the years?

HPL was one of the first companies in India to produce aerated / cellular concrete, Precast Prestressed concrete railway sleepers, electric poles and box girder for railway bridges. HPL is in the process of setting up production units in strategic locations for hollow core concrete slabs for walls, roofs and floors for complete solution in building construction and infrastructure development work while using some quantity of fly ash.

Your opinion on the policies that the Government of India should come up with to bring further growth to organisations like HPL? Government should accord price preference to the Central PSUs over others so that CPSE can grow in a healthier manner. To expect Govt. to encourage introduction of new prefab concrete techniques by exempting the manufacturer from levy of excise duty. This will be an attraction to prefab manufacturer. There is no doubt that the future is prefab - within next five years at least 40 percent to 50 percent of construction projects in India are going to utilise prefab components. Government of India should provide land for development of such facilities near cities and towns to minimise cost of transportation.

ENHANCED PERFORMANCE. EXTENDED FLEXIBILITY. ACCURATE IDENTIFICATION. GENUINE RELIABILITY. Zebra P430i™ Printer Benefits – A Perfect Blend Of Performance, Reliability & Expandability Introducing Zebra P430i™ – the leader in Zebra’s most popular card printer family which enables government agencies to execute mission-critical projects with optimum ease and efficiency. Designed and built for demanding environments, leverage the performance of Zebra P430i™ to print government licenses and ID cards on-demand reliably. Enjoy greater flexibility and meet specific card printing requirements with single/dual-side printing and expansion options for networking and card encoding. Zebra P430i™ – the innovative, yet affordable card printing solution for all your high-volume card production needs.

Key Benefits • Increased efficiency with high performance • Enhanced productivity with innovative & easy-to-use features • Improved flexibility with single/dual-side printing & encoding & network connectivity expansion options • Greater reliability and accuracy for high-volume card printing applications For more information on Zebra P430i™, visit us at Smart Card Expo on Oct 10-12 at Stall No. C26!

To find out more, visit http://www.zebra.com/P330iandP430i For further enquiries, please email SGMarcom@zebra.com Zebra Technologies India Pvt Ltd Boomerang A202 Near Chandivali Studio Main Chandivali Farm Road Main Andheri E Mumbai 400072 T: 022 67275555 © 2012 ZIH Corp. All rights reserved.

company profile

ESDS Software Solution Pvt Ltd About Us ESDS is a fast growing web hosting and IT enabled service provider based in Nasik, Maharashtra.

The company was started in 2005 by Piyush Somani, and under his able leadership, the company has made rapid strides to establish itself as a major IT solutions company in India. ESDS fully owns and operates a fully managed Tier III data centre in Nasik, Maharashtra. The company specialises in the provision of high quality managed hosting, managed servers, server racks & cages, co-location and system security.

Product & Services

Piyush Somani Managing Director/CEO

contact Company Name ESDS Software Solution Pvt Ltd Head Office Nasik, Maharashtra Address: Plot No. B-24 & 25, NICE Industrial Area, Satpur MIDC, Nasik 422 007.

Website: www.esds.co.in Tel: +91-253-6636500 Fax: +91-022-6645 9726

The ESDS team has developed eNLight Cloud – world’s first intelligent, auto scalable cloud. It offer cost effective and customized solutions with best in class hardware and fully managed web hosting. R&D team has developed innovative ERP solutions and Core Banking Solutions for cooperative banks and Credit Societies.

ESDS is known for offering the most innovative product and best support by fully trained andexperienced engineers and professionals. Some of its other custom solutions include Backup and Disaster Recovery services, Global Load Balancing.

ESDS offers end to end core banking services along with micro-finance and Financial Inclusion Services ensuring the availability of banking services at an affordable cost to disadvantaged and low-income groups. ESDS’ Hosted Core Banking Solution provides banks, credit societies and micro-finance institutions access, via internet, to core banking software hosted and fully managed by a highly skilled team of technology specialists.

Product Categories Servers, Data Centre, Cloud computing, Disaster Recovery, Core Banking, network management, CRM, SCM, Web Portal Solutions, DMS Solutions, Enterprise Management System, Infrastructure Management, Storage, IT Consulting.

Regional Offices Delhi, Mumbai, Pune, Patna, Jamshedpur Contact Person for Clarification Gitesh Mahajan Email: gitesh.mahajan@esds.co.in Tel: +91-8888819216 Sectors Cloud Computing, Storage, Cyber Security, Infrastructure

Achievements/Unique Selling Proposition (USP) •

•

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egov / egov.eletsonline.com / October 2012

ESDS has won several prestigious awards including Best Government to Citizen Initiative of the Year Award 2012, Best IT Enabled Services by Government of Maharashtra in 2011, IT Enterprises Special Award by Maharashtra Government 2009 among others. Our Prestigious clients include MahaUrja, MahaVitaran, NHRSC, MPSC and Maharashtra State Election Commission.

One stop solution for all IT needs, Premium Technical support, Green Infrastructure, Innovation

company profile

Evolute Systems Pvt Ltd About Us

Parag Mehta Chairman & Managing Director

contact Company Name Evolute Systems Pvt Ltd Head office Mumbai, India Address: B3, Unique House, Chakala Road, Andheri (E), Mumbai-400 099, India Website: www.evolute-sys.com Tel: +91-22-2826-3722 Fax: +91-22-2826-3723 Email: sales@evolute.in Regional Offices SriRama, 15/6, 3rd Floor, Cambridge Road, Ulsoor, Bangalore - 560 008, India

Evolute Systems, an Evolute Group Company, specialises in embedded product design, development and manufacturing to deliver high standard quality products to its customers.

Evolute Systems is engaged in providing a wide range of embedded products and front end solutions to various applications in the areas of identification, authentication, micro finance & micro banking, public distribution system, mobile point of sale, retail & sales automation, m-Commerce, e-Governance, last mile data collection system, tracking, ticketing, data computing and data processing terminals.

Evolute Systems team has a glorious history of successful completion and deployment of many projects from concepts to finished products that have been manufactured on a commercial scale.

The strong product design experience and stringent quality processes at Evolute Systems will ensure splendid engineering details of the product.

The company have developed highly innovative products ‘Impress – Fastest Thermal Printer’, ‘eZeal – Fully Integrated Micro ATM’ and IDfyr – Identify Yourself ’ to include various offerings to the industry. All the products are specifically designed for manufacturability, product modularity, serviceability and field reliability.

Product & Services IMPRESS is a series of next generation Fastest Integrated Portable Mobile Thermal Printers. It makes an ideal printing solution by providing inventive and affordable solutions to various verticals like Financial Inclusion, Micro finance & Micro banking, Public Distribution System, Identification, Authentication, m-Commerce, e-Governance and many more to ensure high performance and unbeatable reliability. eZEAL is India’s First Fully Integrated Micro ATM. eZeal boasts many features that set itself apart in industry. It is a low power, ultra compact and high performance device integrated with various modules and thereby handy in various applications such as eGovernance, Public Distribution System, Rural Banking, Automatic Fare Collection, Microfinance, Biometric Attendance Monitoring, retail, etc.

IDfyr is a compact and high performance device integrated with various peripherals. Idfyr is the solution to various applications in domain of Financial/Non Financial transactions, Secure login to Bank core banking systems, Insurance, e-Governance and agent Banking related user enrollments, verifications and attendance recordings, last mile data collection and many other.

Contact Person for Clarification Dhananjay Dixit, Head - Business Development Email: dhananjay@evolute-sys.com Tel: +91-80-42078037 Sectors Financial Inclusion, Micro finance & Micro banking, Public Distribution System, Identification, Authentication, m-Commerce, e-Governance, Retail, m-Commerce, Biometric Attendance Monitoring, Automatic Fare Collection, last mile data collection and many more

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egov / egov.eletsonline.com / October 2012

Achievements/Unique Selling Proposition (USP) Evolute products are UL & CE certified and have great power management system All the products are well integrated and highly configurable, such that they can be tailor-made for any customer specific requirement • Evolute product design ensures high performance, unmatched printing speeds and excellent print quality • Evolute product makes an ideal printing solution by providing inventive and affordable solutions to various verticals like Financial Inclusion, Micro finance & Micro banking, Public Distribution System, Identification, Authentication, m-Commerce, e-Governance and many more • Evolute has highly compatible integrated devices with built in features like Finger Print Scanner, Smart Card Reader, GPS, GPRS and many more with a high performance Li-Ion battery with a battery life that prints up to 2000 charge slips • •

速

Ingenious Systems

TM TM TM

INDIA'S FASTEST THERMAL PRINTER

FULLY INTEGRATED MICRO ATM TM

IDENTIFY YOURSELF

a Smart World needs Smart Solutions...

Universal Business Solutions for Multiple Applications

Evolute Systems Pvt. Ltd.

B3, Unique House, Chakala Road, Andheri (E), Mumbai - 400099, India.

www.evolute-sys.com

T: +91 22 28263722 | F: +91 22 28263723 | E: info@evolute-sys.com

telecom

Placing Curbs on Unsolicited Commercial Communications Unsolicited marketing related calls are a major nuisance and every telecom user has the right to have freedom from such calls Dr Shefali S Dash, Deputy Director General, National Informatics Centre, Government of India IPS Sethi, Senior Technical Director, National Informatics Centre, Government of India

W

ith the intention of curbing unsolicited marketing related calls, the Telecom Regulatory Authority of India (TRAI) has set up the National Consumer Call Preference Registry (NCCPR), which has been operational since January 2011. The NCCPR is a database having the list of all telephone numbers of the subscribers who do not want to receive Unsolicited Commercial Calls (UCC) fully or have opted for partially blocked category. The telecom subscriber, who does not wish to receive UCC, can register their telephone number with their service provider for inclusion in NCCPR. Telecom Service Provider uploads the telephone number to the NCCPR directory within three days of receipt. The telemarketer has to verify their calling telephone numbers list with the NCCPR before making a call. The telemarketers are given facility to download the DNC (Do Not Call) subscriber numbers, to make sure these numbers are not called. A penalty per call/message has been prescribed to discourage telemarketers who make calls to numbers registered in Do Not Call list. The defaulter telemarketer will face blacklisting of telecom service in case of continuous calling even after being penalised.

Key features of NCCPR (i) Telemarketer(TM) Registration: According to the new regulation every TM shall register with TRAI and obtain a registration number for carrying out telemarketing activities. Single registration required for all the locations pertaining to a TM. The registration fee can be paid online (Net-banking/Credit/Debit cards) and offline mode (DD/Cash). A separate number series

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egov / egov.eletsonline.com / October 2012

Dr Shefali S Dash

telecom

•

National Consumer Call Preference Registry (NCCPR) was launched by, Hon’ble Union Minister of Communications and IT Shri Kapil Sibal and Hon’ble MoS(C&IT) Shri Milind Deora and Shri Sachin Pilot on 27/09/201

140 is allocated for telemarketing activity

by Access Providers (AP) to the TM (ii) Telecom Customers Registration: A customer can register his/her number by calling or sending SMS at 1909. Registration with NCCPR can be for fully/partially blocking of unsolicited communication which will be effective with in 7 days. Calls are fully blocked, however Subscribers can choose the type of SMS they want from the TMs by setting the preferences (iii) NCCPR Database: The customer data in NCCPR is updated twice a week by APs and provided online to APs/TMs for downloading so that the calling list could be scrubbed by them before making any call (iv) Complaint Handling: Provision has been made for Complaint monitoring and blacklisting of TMs. The APs have to upload the complaints received online so that it could be monitored for the violations and blacklist the TMs. The defaulter TMs will face disconnection of telecom service and blacklisting in case of continuous sending of UCC even after being penalized (v) Customer Registration with NCCPR • Customer’s request for registration on the NCCPR is effected within 7 days from the date of registration with the AP • Customer can register either in Fully Blocked category or Partially Blocked category Ex: SMS START 0 or START 1,4,7 to 1909.

•

If the customer does not to want to get any commercial communication on any form either by voice or SMS, then the number should be registered in the Fully Blocked category • Customer can change preference after 7 days (vi) TM Registration and Responsibility • Any person or legal entity engaging in the activity of telemarketing is required to register with TRAI by paying Registration Fee - Rs 1000/- and Customer Education Fee of Rs 9000 • Validity of the registration shall be three years unless revoked earlier

IPS Sethi

TM shall enter into a standard agreement with the AP before applying for any telecom resources.

• TM shall not send any commercial communications to any Customer whose telephone number appears on the NCCPR, except for sending SMS in respect of categories of preference opted by the customer • The TM shall update their Customer Preference data regularly.

• They should scrub their calling list against the Customer Preference data before sending any SMS or telemarketing call.

• No UCC to be made between 2100 hrs to 0900 hrs irrespective of customer registration with NCPR. • The TMs can deregister themselves if they have decided to not to do any telemarketing business (vii) Role of Access Providers (AP) • AP shall provide toll free short code 1909 for Registration of number by customer, De-registration of number, Change of preference, Registration of complaints • AP shall ensure that no telecom resource is provided unless TM is Registered with TRAI, signed the standard agreement with AP & Not blacklisted • Resource allocation to TM is made under 140 series • Maintain and upload Provider Customer Preference Register (PCPR) to NCCPR • Keep PCPR updated by downloading incremental data from NCPR every Tuesday and Friday • Upload the TMs who are exempted from sending more than 200 SMS on every Monday (viii) NCCPR Data Synchronisation This module provides the functionality required to update NCCPR. The process followed is: • System synchronises NCCP registry on every Tuesday and Friday between 12.00 PM and 6.00 AM when the registry is not be available to the APs to upload new numbers • The synchronised data is available for download from 7 AM of Tuesday till 11:59 PM of next Thursday and from 7 AM of Friday till 11:59 PM Monday • System generates CSV files containing NCCP full registry for respective service October 2012 / egov.eletsonline.com / egov

25

telecom

provider and NCCP incremental data for all service providers (ix) UCC Violation • Calls/SMS made by the TMs, not complying with the Provisions of Regulations are termed as violations • TM violating the regulations are penalised between Rs 25000/- for first violation to Rs. 250,000/- for sixth violation followed by blacklisting and debarding the TM for 2 years. (x) Registration of UCC complaints • Customer should register the UCC complaints within 3 days of receiving any UCC with their respective APs either by dialing or sending an SMS to 1909 as “COMP TEL NO XXXXXXXXXX; dd/ mm/yy; Time in hh:mm; short description of UCC” where XXXXXXXXXX is the telephone number or header of the UCC • Unique complaint number will be sent by the AP through SMS • The Service Provider uploads the UCC complaints daily • Downloads the UCC complaints daily • Informs customer regarding action taken on UCC complaints • Updates NCPR with action taken against the Telemarketer • Deposits penalty amount received from Telemarketer in TRAI account (xi) Payment Reconciliation • Banker uploads the file containing the details of the successful transactions (online/offline) in the predefined format and frequency in the NCCPR and initiates the reconciliation process • NCCPR reconciles the payments made

NCCPR Statistics

26

Access providers

18

Registered TMs

2699

Locations of TMs all over India

7488

Allocated resources

2,17,372

Customers registered

18,41,52,635

Customers in fully blocked category

17,75,75,432

Customers in partially blocked category

65,77,203

UCC complaints registered

2,55,604

Action taken cases for complaints

2,46,317

Penalty deducted from TMs

65,05,000

Telemarketers blacklisted

9

egov / egov.eletsonline.com / October 2012

Monitoring Server NCCP Application Server Farm

Server

Server

NIC Network Switch Fire Wall

Stccage Area Network

Database Server Farm

Number Of Violations

Penalty Amount

1

25000 `

2

75000 `

3

80000 `

4

120000 `

5

150000 `

6

250000 `

by the TMs for registration and APs for penalty deduction • Bank would be intimated about unreconciled transactions. (xii) Customer Queries and MIS Reports Telecom Customer can view on the portal • TRAI Regulations • Registration status of a telephone number • List of Registered TMs • Status of Complaint registered • Guidelines for Customers, Telemarketers, Access Providers TRAI can monitor the functioning of all the TMs and APs by various MIS reports • Registration Details • Resource Allocation • Compliant Resolution • Delay in action taken for complaints • Notice Sent to TMs • Penalty Deduction • Payment reconciliation • Blacklisted TMs • Resource Disconnection • TM agreement with Access Provider • Audit Trial.

Technologies and System Architecture of NCCPR NCCPR is built on object oriented design standard. Object oriented principles such as abstraction, inheritance, polymorphism is used extensively. Open standards have been

NIC Data Center, Hydrabad

followed and a rigid design standard has been put into play while designing this application.

NCCP uses MVC architecture.

Usage of this pattern isolates business logic from user interface considerations, resulting in an application where it is easier to modify either the visual appearance of the application or the underlying business rules without affecting the other components. In MVC, the model represents the information (the data) of the application; the view corresponds to elements of the user interface such as text, checkbox items, and so forth; and the controller manages the communication of data and the business rules used to manipulate the data to and from the model.

Software Specification •

Application Server: JBOSS Enterprise Application Platform – Enterprise Platform-5.0.0.GA • Database Server: Oracle Database 11 G Enterprise Edition Release 11.1.0.6.0 g • OS: Linux This initiative of NCCPR is different, as it is one of its kind in the country. There is no similar project, which controls and monitors UCC as NCCPR does. As a matter of fact, very few countries in the world have implemented solutions to curb UCC. NCCPR is designed and developed by NIC for TRAI. The proof of the growing size of customers registered with NCCPR shows its popularity.

The UCC has dropped down to a great extent after implementing the complaint module and charging penalty from the Telemarketers. On the 6th violation the telemarketer number is disconnected and resources are removed.

This is monitored by TRAI and users can view the status of the number, status of the complaint registered visibly in the portal.

Sanjay Jaju

Information Technology & Communications Department Government of Andhra Pradesh

IAS

Secretary to Government

Message

Dear Friends, It is matter of satisfaction that Department of Information Technology and Communications, Government of Andhra Pradesh, is Co-hosting the largest ICT Event, eINDIA conference, Exhibition & Awards in Hyderabad.

Government of India has earmarked crores of rupees for empowering its citizens and the society at large by arranging innovative ICT solutions in various projects like UID and organising various schemes for skill development, enhancing of knowledge and education, upgrading Infrastructure, etc. The goals and objectives of the 12th Five Year Plan also focuses on deployment of ICTs to serve important national priorities such as creation of employment, building skills, improving delivery of services, etc.

Now Question arises for us, as to how these technology deployment and trends will have an impact on development plans; in what manner we should participate in the nation building exercises; what should be our strategy and action plan be to support these developments, as there are several directions impinge on the relations between ICTs and socio-economic development.

At this juncture. I am glad to mention that Andhra Pradesh has several innovations to share. Hyderabad, the IT hotspot of India is high on account of Infrastructure and Human Resources. The Government of Andhra Pradesh aspires to become a leading destination for investments in ICT, transform the state into a knowledge society and make available the benefits of Information technology to all citizens The State has been keenly focusing on growth and development of new and emerging technologies in the areas of healthcare and education. It has been increasingly using the ICT (Information and Communication Technologies) to offer citizen service at convenient location with an initiative to improve the outreach, make services more transparent and reduce response time with reducing costs.

The State has revolutionized the way G2C services are rendered to citizens by delivering services through Mee Seva centers. Mee Seva is a citizen centric facility providing convenient access to citizens in an easier, faster and transparent manner. At present, 40 Government to citizen (G2C) services are being availed and more than 100 services are planned to be delivered to the Citizens across the state by December, 2012. More than 3.66 Crores of land records have been digitally signed and posted for delivery across the counter.

I deem it a privilege to once again announce and invite you all to be a part of this largest ICT event eINDIA 2012. I also wish the event all success.

(PONNALA LAKSHMAIAH)

company profile

Forbes Technosys Limited About Us

Ajay Singh CEO & VP

contact Company Name Forbes Technosys Limited Head Office Address: Plot No. C-17, 18; Road No. 16, Wagle Industrial Estate, Thane(W), Maharashtra – 400604 Board Line: +91-22- 40639595 Fax: +91-22-40639516 Regional Offices Delhi Forbes Technosys Limited, 9-10/3, Laxman House, Asaf Ali Road, New Delhi – 110002 Tel: +91-11-43000152 Fax: +91-11-43000104 Chennai Forbes Technosys Ltd, No. 108, Catholic Centre, First Floor, Armenian Street, Parry’s Corner Chennai – 600001.

Tel: +91-44-25361830 Fax: +91-44-25360872 Kolkata Forbes Technosys Ltd, Royal Insurance Building, 5&7, Netaji Subhas Road, Kolkata – 700001 Tel: +91-33-22622973 Fax: +91-33-22622977 Contact person for Clarification Anuj Sahu, AGM Email: anuj.sahu@forbestechnosys.com, Tel: +91-9619887915 Website: www.forbestechnosys.com Customer Support/Helpline Number: 1800-209-6465

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Forbes Technosys Ltd (FTL), a wholly owned subsidiary of Forbes & Company, is a pioneer in Self Service Automation with a strong focus on Banking, Telecom, Power, Government and Retail.

FTL provides an array of payment processing and transaction automation solutions, services and networks that help organisations handle large transaction volumes effectively and efficiently, in addition to improving the quality of their services and reducing costs.

FTL’s Portfolio includes Products and Solutions such as Multifunction Transaction Kiosks, ATMs, Bill Payment Kiosks, PoS Terminals, Electronic Cash Registers, Portable biometric enabled platforms for identity registration and authentication, E-Passport solutions, Franking machines for Postal Services, Stamp Duty collections & judicial franking.

Apart from its product and solution portfolio, FTL also offers a wide range of managed services such as Remote Health Monitoring, Software Management, Audit Trail, MIS Reports, Consumables & Spares Management, Help Desk etc. These services are delivered from FTL’s centralised National Network Operations Control Centre (NNOCC).

FTL’s clientele in India includes leading banks, telecom companies, large retail chains, power distribution companies and Government departments and agencies in states and centre. FTL’s goal is to use high technology building blocks to provide products/services to satisfy the diverse and special needs of consumers by making their life easier.

Products & Services Forbes Technosys has developed various standardised and customised solutions based on the needs of various government organisations. FTL is committed to developing technology that will enable delivery of banking and financial services to the masses at an affordable cost. FTL has specifically designed a wide range of products to support the Government in their various Financial Inclusion initiatives. FTL also has a wide range of DGS&D (Directorate General of Supplies & Disposals) approved G2C Kiosks, like e-Governance Citizen Centric Kiosks, Citizen Information Kiosks, etc., facilitating a wide bouquet of services.

Target Verticals Municipal Corporations, Educations institutions/ Departments, Department of Post, Judiciary, Transport Department/RTO, EPF offices, Railways, Police Stations, Agriculture & Health Department., Weather offices, Banks, Passport Offices, Tourism Dept., Revenue Department., Environment Department, Electricity & Telecom Department, Citizen Services, Grants & Subsidy Department, RTI, Public Grievances & various other Government Departments.

Achievements/Unique Selling Proposition (USP) Forbes Technosys’s capability in development of innovative technology solutions has been acknowledged across the world. The company is a recipient of a number of prestigious International & National awards, including: • The Red Herring Global Tech Start-up - 2011 TOP 100 • The Red Herring Asia Tech Start-up - 2011 TOP 100 • Awarded for “Best Use of ICT for PSU” in the category – “ICT Innovation in Governance” for 2 consecutive years at the eWorld 2011 and eWorld 2012 award functions • Awarded the prestigious “India Design Mark” for Megabanker & Nanobanker by the Indian Design Council, Department of Industrial Policy & Promotion, Ministry of Commerce & Industry • Awarded “Global IT Architecture Excellence Award” for Cloud Technology among 130 nominations across 30 countries • Forbes Technosys won the Star of Industry National award for “IT Process Innovation” • NABARD Rural Innovation Awards – Nominated to the Top 30 Innovators among 1400 contenders

DGS&D

Key Application Areas

Key Application Areas •Organization Information & details •Online application(Submission & Tracking) •Frequently Asked Questions •Mandi locator for farmers •Ongoing / Upcoming Project Information •Grievances capture and tracking •Satisfaction surveys •Certificates (Birth, Caste, Domicile, Death, etc.)

•Right to Information (RTI) details •License application & renewals •Public announcements •Holiday list •Tenders & Schemes information •Weather details •Health Tips awareness / information •Tourism information •Crop / Soil / Fertilizers information •Grants & Subsidies information •Ticket booking for (Railways /Airlines/Bus) •Police stations / Chowki information & Locator •Vehicle information •Passport application tracking & status •Citizen Acts information •Examination results •Access to various websites •Maps/ Route/ Distance locator

e Franking & e Stamping Solutions

G2C/ G2G Kiosks

DGS&D Approved Kiosks

Key Application Areas

•Utility(Electricity, Water, Telephone) Bill payments •Automatic Ticket Vending Kiosks •Grievance management •Queue management / Visitor management •Information Services •Application processing & tracking.

•Certificate / Business license issuance •Tax payments •Disaster management •Transport management •Police automation

•Postal Franking •Judicial Franking •Stamp Duty Collection Systems

Mobility Platforms

Handheld Terminals Key Application Areas

Financial Inclusion Solutions

e Identity Solutions

Key Application Areas •Mini Core Banking System •Wallet management •Business Correspondent management •Centralized & doorstep delivery models

Toll free:- 1800 209 6465

Key Application Areas •UID enrolment platforms •Identity Solutions •Ability to integrate with other applications

•Enterprise Mobility Solutions •Real Time Cash Collection Management Solutions •Disaster management •Parking solutions •Energy meter/ Water Spot Billing Terminals •Police automation •Traffic control •Public distribution system

www.forbestechnosys.com

eGov 0.0

e-Governance

Let fear be replaced by belief From a macro perspective of State, increasing revenues and decreasing spending on non-development works can generate surplus budget which can lead to better infrastructure, and all consequential benefits Rajesh Aggarwal, Secretary, Department of Information Technology, Government of Maharashtra

B

efore we start “computerising” any activity, the first question we must ask ourselves is - should the Government be doing this activity at all. If we can rise above our narrow department view, and take a macro view, or think from taxpayer’s point of view the answers in many cases would be no. Experiments with eOffice have often failed- because government can never be truly paperless. Where the workflow is simple and repetitive, like grant of passport or driving license, in those cases digital and paperless processes are feasible. But where files/papers move to multiple departments or desks and in random ways, eOffice concept usually comes a cropper. HR or employee related matters like recruitments, salary payments, increments, transfers and postings, and loan advances, biometric attendance system and so on are quite easily to implement, and usually increase internal efficiencies, increase transparency, and boost morale of sincere employees. Training of employees now called capacity building is very important for success of any IT initiative.

‘Money Comes, Money Goes’ IT Projects On the ‘money comes’ or revenue side, the approach should be to focus on 20 percent rev-

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Rajesh Agarwal enue generating departments contributing 80 percent of the revenues. These typically include sales tax, property registrations, transport and excise, Court Fees etc. In Maharashtra entire Sales Tax (VAT) collection of more than Rupees 40000 crore annually comes from e-Filing and net banking. Use of business intelligence tools and electronic cross verification with other

databases especially for octroi, toll nakas, electricity bills, customs and cargo, income tax etc can result in more revenue increase rather than a series of raids by inspectors.

In excise, 80 percent leakage happens from distilleries to wholesalers, and if we focus on that one aspect, the approach can result in quick IT project yielding substantial returns.

eGov 0.0

Similarly, many states are dabbling in RFIDs and barcodes on cartons/bottles with varying degrees of success. In property registration, computerisation has already helped in quicker, cleaner documents in many states. Experiments like registration from anywhere in district as being done in Karnataka, rather than being tied to one registration office can lead to bribes coming down, as people will go to a place of their choice where things are cheaper, faster, courteous.

In court fees, Maharashtra has amended its Act to allow online payment. Karnataka is trying to link court system to land records system, to have clear titling system. In other revenue generating departments, citizens should be offered more payment options at more locations. Do not insist on treasury bank challans, which is one of the most inefficient ways. Most utility bills such as electricity, water, landline and mobile phone bills etc can now be paid at Citizen Service centres, or even online. Karnataka has allowed people to pay traffic challan fee at such centres, rather than going to police station.

On the ‘money goes’ or expenditure side, biggest expenditure for the government is salaries. Hence, biometric Attendance or UID can bring down bogus salary payments by 10-20 percent at least. Same goes for pensioners’ salaries, and schemes like old age pension scheme, and schemes like scholarship or tuition fees reimbursements to students primarily by social justice, tribal and minorities departments etc. eScholarship schemes in Andhra and Maharashtra are saving hundreds of crores of rupees every year, and the kids are happy because they do not have to run around college clerks, and get money directly into their bank accounts.

A key factor in these projects is replacing cash/

“In Maharashtra entire Sales Tax (VAT) collection of more than Rupees 40000 crore annually comes from e-Filing and Net Banking”

“Direct Bank Transfers are useful when all the poor people have bank accounts, and can withdraw money easily. Even though bank branches do not exist in every village, ATMs are now increasingly used”

cheque receipts or payments by online payments via net banking, debit/credit cards etc or direct bank transfer rather than cash/cheque/ money order. The mode of direct bank transfer is much more important than any other IT initiative, and is absolutely transformative as it can eliminate all middlemen in one stroke!

Direct Bank Transfers are useful when all the poor people have bank accounts, and can withdraw money easily. Even though bank branches do not exist in every village, ATMs are now increasingly used.

De-Duping Databases De-Duping databases can result in dramatic results. In Maharashtra, social justice department has taken the initiative and asked kids to open bank accounts in nationalised banks having core banking facility, preferably with SMS alert. This resulted in savings of hundreds of crore of rupees per annum, because bogus students could not open bank accounts. UID can further trim down numbers. Recently in Maharashtra, a special drive was conducted across the state simultaneously, to find actual number of kids going to schools. Results are dramatic, and savings will translate to bogus teachers being weeded out, fee reimbursement coming down, mid-day meal, school uniform and books bill coming down, and so on.

In old age pension scheme, or other individual beneficiary schemes, use of Banking channels and computerised lists makes selection and approval process transparent, makes money flow faster and plugs leakages, and saves tremendous money to the tune of nearly 20-30 percent by weeding out bogus and duplicate names. Use of UID numbers will go a long way in de-duping all databases such as voter lists, ration cards, driving licenses, old age pensioners, bogus employees, and bogus students and so on. Even physical assets like buildings and roads need de-duping! We usually see same road or building being shown as constructed or repaired from multiple sources of funding. Put-

ting Latitude-Longitude GPS coordinates also known as geo-stamping and a time-stamped photograph in common data depository can show all such mal-practices. Many Municipal Corporations are putting such systems in place.

Security Related Projects With petty crime, social crime, cybercrime, riots and terrorist acts on the increase, use of IT for security related projects falls in a separate but important category. Judicial system i.e. courts, jails, home departments at centre and states, police, anti-terrorism squads etc are becoming IT savvy, sharing lots of databases amongst themselves. As such projects increase, we will also see rise in concern amongst citizens about invasion of privacy etc.

Reflect on the need to computerise In government departments, before we start ‘computerising’ any activity, the first question we must ask ourselves is - should the Government be doing this activity at all. The effective way to utilise IT in government is when we can rise above our narrow department view, and take a macro view, or think from taxpayer’s point of view. Do some dispassionate analysis, explore if similar project exist in developed countries. Be aware of vendor driven projects as some estimate that more than two third IT projects are vendor driven, and do not really benefit the citizens. A large number of such projects go nowhere after initial hardware purchases. According to National Institute of Smart Governance (NISG) 35 percent eGov projects fail, 50 percent succeed partially, and only 15 percent succeed fully. So, realize and commit that you will keep the citizen at the focus, and then conceptualise the IT Project.

Abridged from eGov 0.0 - A primer on e-Governance issues: A freewheeling paper by Rajesh Aggarwal. Read the full paper at http://emaharashtra.eletsonline.com

October 2012 / egov.eletsonline.com / egov

31

company profile

Juniper Networks India About Us Juniper Networks was founded in 1996 and is in the business of network innovation. From devices to data centres, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking.

Kevin Johnson is the CEO of the company with over 9000 employees globally. Juniper Networks established its operations in India in July 2000. The company has a workforce of 2110 employees as of July 2012. Juniper Networks India has sales and R&D operations across key cities.

The engineers at the India Excellence Centre (IEC) play a lead role in the design and development of many of Juniper’s most important products.

Products & Services

Ravi Chauhan Managing Director contact Company Name Juniper Networks India Management Team Ravi Chauhan - Managing Director – Juniper Networks, India & SAARC Dhananjay Ganjoo - Director – Telecom, Juniper Networks, India & SAARC Ashish Dhawan - Country Director - Enterprise, Juniper Networks, India & South Asia Jitendra Gupta - Director - Channels & Alliances, Juniper Networks, India & South Asia Sajan Paul - Director –Systems Engineering, Juniper Networks, India Head Office Juniper Networks India Pvt Ltd Plot # 66/1/3, 3rd Floor Baghmane Tech Park C V Raman Nagar, Bangalore-560 093 Regional Offices (India) Mumbai, New Delhi and Chennai

Juniper Networks offers a high-performance network infrastructure that creates a responsive and trusted environment for accelerating the deployment of services and applications over a single network.

Juniper’s MX series routers provide high port-density network routing and network switching solution for service providers and enterprises. Deployment applications include high-density Ethernet LAN and data centre aggregation, data centre core, metro Ethernet aggregation and core, and Ethernet services edge.

Junos is a unique single operating system that works at the core, on the server, the device, and across multiple platforms to transform the economics and experience of networking. It can be downloaded from the respective app stores and installed on all the devices irrespective of the platforms. It simply secures the smart devices platform.

Juniper’s QFabric technology is the world’s first true data centre fabric; it forms the architectural foundation of data centres for the next decade. It delivers a quantum leap improvement in data centre performance and business agility from the enterprise to the large scale cloud services providers.

Target Verticals • Telecom • Banking • Education • IT/ITes • Government • Retail

Contact person for Clarification Martina Schulze-Warnecke, Corporate Communications Manager (msw@juniper.net) Website: www.juniper.net Customer Support/Helpline Number 000800-440-1544

Achievements/Unique Selling Proposition (USP) • • •

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Juniper’s QFabric System won the “Best of Show Grand Prix” in the Data Centre and Storage category at Interop Tokyo 2012 Juniper named to Ethisphere’s 2012 World’s Most Ethical Companies List 2011 Telecom Asia Readers’ Choice Awards: Mobile Security Vendor of the Year

viewpoint

Fast implementation of the EDS Bill may largely obviate necessity of a Lokpal Bill!

S

ince more than one year the Indian polity is agog with pros and cons of a Bill, expected to be passed by our Parliament, which seeks to establish, through a transparent and participatory process, an independent anti-corruption institution called Lokpal, supported by Lokayukta at the state level.

As obvious for a democratic country like ours, there surfaced few versions of this bill, including the government one. The citizen remained excited for a significant period of time by free-wheeling opinions coming out in the print, electronic and new Web 2.0 media, before they got engrossed in newer front-page subjects of public interest!

Discussion on the comparative merits and demerits of various versions of the Lokpal Bill is of course not the subject of this space. There would not be any critical analysis of the universal presumption of all versions of that Bill that about five million government employees ( both central and states together ) may be the root cause of all corruptions in the country of 1200 million people! Nor it is for scrutiny, whether reposing a super-power centrally in the hands of few mortals, is in contravention to our extant basic practice of reform of de-centralising the authority as far as possible (after all….power corrupts, absolute power corrupts absolutely…said William Pitt, British PM first in 1770, the French republican poet and politician Alphonse Lamartine repeated it in 1848 and it was Lord Acton who publicized the statement most in 1887). However, everyone appreciates the primary motto of the bill, seeking to prevent and mitigate the corruption from the society and this is not philosophically challenged in any quarter.

It is in News that the advocates of the Bill expect that corruption in government would go down by at least 60% with the Bill in force. Further, a

survey revealed that about 38% people are aware of this Bill. Now the pertinent question is, can we prevent or reduce corruption, by at least that 60%, in any other possible way? Let us consider the following facts. There is almost no complaint about corruption in purchasing an airline ticket.

The grievances against corruption in purchasing a reserved railway ticket, which used to surface in a very large scale two decades ago, are also fast disappearing in a very decisive manner. In the ‘Bhoomi’ land record management system in Karnataka, providing computerized Rent, Tenancy and Crops (RTC) certificate, 27000+ farmers of Karnataka now do not have to meet, pray and cajole the Village Accountant for the RTC certificate. No speed money is required; certificate-seeking farmer is only required to go to a Bhoomi kiosk, to obtain an RTC certificate in 10 minutes by paying 15 rupees!

A mobile-based application in MP effectively helps the District Collector in monitoring the quality and quantity of the PDS rice and other food grains in transit and transportation, which earlier used to be goldmine for the corrupt middlemen and traders. Either NREGA payments or Defense personnel’s pension payments online through banks, are some more examples in plethora of successful ICT-inspired service delivery initiatives now running in the country in which the citizens’ experience has been similar about diminishing corrupt practices. But how this experience happens anyway? Intelligent deployment of ICT has significantly reduced the age old practice of manto-man interactions between the service seeker and service provider in all these cases and power of ICT has been demonstrated doubtlessly in shifting authority from man to machine, thereby curbing the possible windows for corruption.

This has been exactly the background with which Department of Electronics and IT (DeitY) sought to get the Electronic Delivery of Services (EDS) Bill 2011 passed by the Parliament, with the ultimate objective of transforming the citizen-gov-

ernment interactions at all levels to the e-governance mode, enacting a suitable legislation which would mandate provisioning of all public services compulsorily through electronic means. More than 1200 citizen services are estimated under the ambit of 27 MMPs of the National e-Governance Plan. EDS Bill seeks that Central Government, the State Governments and all public authorities under them, shall deliver all such public services ( to be identified within 180 days from the date of the Act ) by electronic mode, except such services which cannot be delivered electronically, within a period of five years ( extendable maximum up to eight years) from the date of the Act coming into force. This Bill has been felt essential to resolve the issues like systemic inertia, resistance to change, procedural hurdles, and legal impediments, since the lessons learnt in implementation of various projects involving electronic delivery of services.

At the operational level, enforcement of EDS Act would essentially minimize physical interactions between the service seeking citizen and the service providing government officials plugging the loopholes for corrupt practices.

Therefore, let us implement fast the EDS Bill with all possible teeth in it and shift, as far as feasible, the undue and misplaced human authority to the robust artificial intelligence of machines.

The corruption will go down by 60%, for sure.

Through the EDS Bill let us create a faceless, welfare serving government, which cannot be seen but felt. Debate on the Lokpal Bill started 42 years back…let the debate continue for another 40 years…that 38% people including us would remain unperturbed!

Ashis Sanyal Consulting Editor, egov

October 2012 / egov.eletsonline.com / egov

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company profile

HID Global About Us HID Global is the trusted source for innovative products, services, solutions, and know-how related to the creation, use, and management of secure identities for millions of customers around the world. The company’s served markets include physical and logical access control, including strong authentication and credential management; card printing and personalisation; visitor management systems; highly secure government and citizen ID; and identification RFID technologies used in animal ID and industry and logistics applications. Primary brands are ActivIdentity®, EasyLobby®, FARGO® and HID®. Headquartered in Irvine, California, HID Global has over 2,000 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand.

Products & Services Ranjit Nambiar Director of Sales-South Asia contact Company Name HID Global Management Team Simon Siew, Ranjit Nambiar, Atul Puri Head office HID Global 15370 Barranca Parkway Irvine, CA 92612 Regional Office HID India Pvt Ltd Tower D Annexe, No. 1 & 2 Millenia Towers, Ulsoor Bengaluru - 560 008 Contact person for Clarification Ranjit Nambiar Email: RNambiar@hidglobal.com Tel: +91-4256-1201 Website: www.hidglobal.com Channel Partners or Solution Provider Digital Factors India Pvt Ltd #132/B, 4th Main, 10th Cross Opposite SBI Bank, CBI Main Road Ganganagar, Bangalore - 560032 Tel: +91-80-23657601/02 Fax: +91-80-23657604 Email: info@digitalfactors.in Customer Support/Helpline Number +91-80-4256-1217 or +91-80-4256-1204

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Solutions for Creating a Secure Identity • Card Personalisation Solutions: HID FARGO® HDP8500 Industrial Series Card Printer/ Encoder for high duty cycle, high-volume ID programs; its FARGO Direct-to-Card (DTC) and High Definition Printing™ (HDP®) printer/encoder solutions; and Asure ID® card personalization software.

• Visitor Management Solutions: HID’s EasyLobby® visitor management solutions for visitor badges and detailed visitor logs.

• Embedded Technologies: Embedded platforms to enable third parties to develop hardware that works within the Genuine HID™ ecosystem including the new iCLASS SE Reader module and the SIO® Processor that can be used across a variety of platforms to SIO-enable third-party hardware.

• Secure Identity Services: A comprehensive suite of services to help customers address every aspect of requirements for cards and digital credentials for mobile access, including managing the daily flow of ID card badge requests, large-volume re-badging projects, and combining multiple technology platforms onto one credential.

Solutions for Using Secure Identity • Genuine HID Credentials and Readers: The extensive line of high-quality Genuine HID technology cards and readers for a variety of access control applications.

• Networked Access Solutions: Next generation EDGE EVO and VertX EVO™ IP-enabled access control solutions for fully distributed intelligence and decision making at the door.

Target Verticals IT/ITES, BFSI, Power and Energy, Goverment, Defence, Infrastructure and Transport.

Achievements/Unique Selling Proposition (USP) HID Global has an installed base of over 400 million access control cards. This places HID in a unique position to develop identity access management (IAM) products and solutions that enable our customers to leverage their existing investments in physical access control into additional applications, most notably logical access control. Additionally, we are the only IAM company that produces our own cards, while offering a variety of centralised and local card encoding/programming and personalisation options. Our Identification (IDS) business, which includes e-government, cashless payment and industry and logistics business, has been fuelled by our success in the IAM market and continues to grow based on increasing demand for these solutions.

Unrivaled choice from the leader in ID card solutions

Special offers on Asure ID 7 and FARGO Secure Savings*

Invest with confidence in the most comprehensive range of easy-to-use, versatile & upgradable FARGO® ID Card printers from industry leader HID Global.

Choosing the right ID card printer can be a challenge. The FARGO® range of easy-to-use, versatile and upgradable portfolio of printers allows organisations to make the perfect match. This advanced range of printers and encoders is designed to fulfil the demands of the most demanding organisation in terms of high quality, high security ID badges. Make the right choice, invest with confidence in a printer which has the capability to meet your customers needs now and far into the future. Look for Genuine HID products for guaranteed quality every time.

Contact: hidindia@hidglobal.com | +91 9899116054 * To see how HID can enhance your world visit hidglobal.com/fargo-eGov

In Person

K T Sukhalu

Commissioner & Secretary Information Technology & Communication Government of Nagaland

Bringing

e-Governance to Nagaland

W

hat are the key focus areas for policy makers like you for development of ICT in Nagaland?

As regards policy the primary focus for development of ICT in Nagaland is on the creation and systematic enhancement of IT infrastructure in the State.

We are focussed on improving the efficiency and effectiveness of Government’s service delivery systems. We are developing internal capacity of the Government to conceptualise, initiate, implement and sustain e-Governance initiatives. Creating appropriate business models, as well as policy and regulatory environments that encourage and facilitate fast and efficient delivery of public services.

Please provide us an overview of the status of the core e-Governance infrastructure like SWAN and SDC in the state.

As far as the core infrastructure under NeGP is concerned, there has been considerable progress over the past few years with almost all the core infrastructure in operational stage except for CSC, where the operation was temporarily suspended for a while due to poor performance of the SCA. The Nagaland State Data Centre is operation since 16th September 2011 and various applications has been hosted at the SDC. The State Wide Network (SWAN) was launched on 31st March 2012 and the 1st phase of the network has been rendered functional. The process for providing horizontal connectivity has been initiated. The State Portal and State Service Delivery gateway has been made operational since 31st March 2012 with 25 citizen centric services from 7 user Departments.

“To increase the delivery of e-Services to citizen, we have adopted the strategy of strengthening the core infrastructure,” says K T Sukhalu, Commissioner & Secretary, Information Technology & Communication, Government of Nagaland

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Which of the State level MMPs under NeGP, have been taken up till date by the State Government?

The Commercial Tax, Transport Mission Mode Projects are already in operation, while the other Mission Mode Projects such CCTNS, e-District, Treasury Computerisation are currently in implementation stage.

In Person

What is the plan of the Government to make the citizencentric services that shall be available online in the near future?

To increase the delivery of e-Services to citizens, we have adopted the strategy of strengthening the core infrastructure. We are accelerating the implementation of MMP projects for delivering citizen services. The government is also looking at how government agencies can roll out mobile services to reach customers who want to transact with the Government while on the move. We are also creating legal framework and providing statutory support to delivering public services.

The CSC service delivery project in your State has seen its fair share of ups and downs? What is the current status? Are the issues resolved?

The Common Service Centres are designated to be set up in 220 locations covering all the districts of the State. The project was initially rolled out on a Public Private Partnership business model under the guidelines of the National e-Governance Plan. However, on review of the poor rate of progress in implementation of CSC project in the PPP business model, the Department has terminated the SCA and temporarily suspended the operation of the CSCs in the present mode.

An alternate CSC implementation plan has been approved by Government of India and the same is under implementation. All CSCs are expected to be fully operational within a year.

The success and failure of CSC in the State has brought in a better understanding of the challenges and issues in the implementation of the CSCs, especially in the rural and remote areas.

We are streamlining the operation of the CSCs and also fine tuning the business model for delivering services considering the varied need of local community.

According to NASSCOM, the IT–BPO sector in India would aggregate revenues of US$100 billion in FY2012-13, where export and domestic revenue would stand around US$69 billion and US$317 billion respectively. NE States have been participating in the IT

Sector and their presence is consistently felt through the number of young people from NE states increasingly working in the sector. What is the plan of the State government on entrepreneurial investments to be made in Nagaland in IT & ITES and what is the state government currently doing to support and accelerate investments in IT & ITES in Nagaland?

As far as Nagaland is concerned, manpower is not really a problem. In fact, a number of leading firms have been actively involved in exploring talents from the State in ITeS-BPO sector. However, at the same time we would

ernment employees especially at the operating level of the Government structure. Apart from the training/workshop, review of state MMP projects with user Department is being undertaken quarterly.

Among the NE states Nagaland may not have any significant share of IT-trained young people.

Is there any plan in the state to improve this situation?

There is a sizeable share of IT trained professional from the State working within and outside the State. However, there is a need to increase and continuously improve the quality of human resource. So the task of bringing quality IT education within the reach of more and more people in the State is the need

“To attract investments the

state is planning to setup

an IT park in Dimapur�

like to encourage more entrepreneurial activity. To promote the growth of this industry in the region, the Government is looking at creating a friendlier environment through relevant improvements in the areas of policy formation and infrastructure. Further, to attract investment in the IT& ITeS sector, the State is planning to setup an IT Park at Dimapur. The State has also started the ground for setting up an incubation centre through STPI to support and encourage entrepreneurs in the IT&ITeS sector.

of the hour. Towards achieving this objective, the National Institute of Electronics and Information Technology (NIELIT) has been setup. Further, the School of Engineering and Technology (SETAM) and National Institute of Technology (NIT) has recently been set up in the State.

In your opinion what is the awareness level of the government officials in the State and what is your plan to increase the same? What is the status of the capacity building for the government officials to adopt MMPs in various departments?

The all pervasiveness of ICT in the present scenario has greatly changed both expectations and capabilities of governance. Young officers should be proactive in this regard. More than anything, ICT is about keeping up and adapting to the needs of the hour, whether it is faster, more efficient people to people services and information exchange or understanding and dealing with the challenges that the widespread internet accessibility has engendered.

In particular, social networking sites have done much to create a more connected world but the possibilities of their misuse have also been witnessed in recent times. The debate should not be about control or censorship rather about having the mechanisms in place to deal with such instances effectively.

Considering the enormous task of driving e-Governance in the State, the State is aggressively taking up capacity building at all levels of the Government structure. Various e-Governance training through NISG round the year is being conducted for political and policy maker and middle level official. The State has also engaged NIELIT as institutional partner for imparting basic computer training to all Gov-

What shall you like to say to the young government officials so that they are encouraged to embrace ICT based service delivery?

October 2012 / egov.eletsonline.com / egov

37

CSC CSC

Bridging the Digital Divide “Social, Financial and Digital inclusion for the masses is priority for the Governments across the world. Smart and effective use of technology can expedite realisation of this objective. Empowerment of citizens to exercise the Right to Public Services is also a priority. e-Governance thus stems from these priorities of inclusion and empowerment,� says Sanjay Malhotra, Secretary, Department of Information Technology & Communication, Government of Rajasthan

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CSC

T

he National e-Governance Plan (NeGP), which takes a holistic and integrated view of e-Governance across the country, targets to setup one assisted-delivery kiosk for every 6 villages across the country; thus targeting 100,000 kiosks across the country to cater to approximately 600,000 villages in the country.

The nature of a kiosk as an assisted-delivery channel is significant, as it channels our investments in sophisticated IT infrastructure to a citizen, without requiring the citizen to know or understand technology, at the convenience of his/her locality, even in the remotest parts of the country! The kiosks act as the front-ends of e-Governance. The importance and need for such a kiosk network to deliver services, particularly in India with significant rural population, cannot be understated.

The Kiosk Network in Rajasthan To realise its e-Governance vision of leveraging Information & Communication Technology (ICT) not only as a tool for improving governance and employment opportunities, but also more significantly as a means to enhance the quality of life & bridging the socio-economic divide in the state, Government of Rajasthan offers preferential allocation of CSCs to women VLEs. Rajasthan prides to pioneer the concept of kiosk network, before CSCs became an integral part of the NeGP. The Lok Mitra and Jan Mitra projects launched in Jaipur by the State Government all the way back in 2002 has been an immense success!

At a Glance Number of kiosks Urban: 974 Rural: 3544 Monthly transaction volumes in 2012 June: 17 lacs July: 21 lacs August: 19 lacs Annual transaction volumes 2009-10: 1.20 crores 2010-11: 1.70 crores 2011-12: 2.24 crores 2012-13: 2.40 crores (est)

Village Level Entrepreneur (VLE) Santosh Saini was previously a housewife and helped her husband in farming. She spotted an advertisement about CSC Project and applied for the position of VLE. Today, she says “after setting up CSC in GP Khejroli with a PC, printer and a photocopy machine, I obtained BSNL connectivity for CSC and this was the first internet connection serving a population of more than 9000 people in my GP. I have an average monthly income of about Rs 10,000-15,000.”

Sanjay Malhotra For the first time in the state, there was a single window facility, backed with Information Technology as the enabler, to empower citizens to avail services over the counter, thereby decoupling the service seeker and the service provider. No doubt the bouquet of services was humble, limited to utility bill payments primarily, but our experience of pioneering and establishing kiosks has helped us in a significant way to implement CSCs under NeGP.

Accelerating e-Governance through CSC With the State’s vision of accelerating e-Governance at all levels for improving efficiency, transparency and accountability at the Government-Citizen interface, the CSC Project was launched in 2005 across the State. The growth story – both in number of kiosks and number of G2C transactions has been healthy and commendable; for example, three years ago, we did approx. 1.2 crore annual G2C transactions on our network, but with sustained focus and perseverance, we are hopeful to double that number in the current financial year! The humble beginning in 2002 is now an indispensible part of Rajasthan’s e-Governance.

The success of any e-Governance project can truly be assessed by the number of citizen transactions it affords. Our success with significant increase in the number of transactions over the last few years is primarily attributed to supporting policy and expansion of our services bouquet.

Initially, only utility bill payments for electricity and water connections was the focus, but gradually, we’ve ramped up and added an array of B2C services to make the kiosks economically viable.

Subsequently, last year we introduced Digitally Signed Certificates (DSCs) for caste, bonafide and solvency that have been a great success! Citizens

can avail the certificates at their convenience at any kiosk. Every month more than one lakh digitally signed certificates are being issued by the system on average, digitally signed by the Tehsildar office; with more than nine lakh since inception.

Digital signatures have been issued to every Tehsildar in the State. Introduction of Digitally Signed Certificate services (application and printing respectively) has helped boost the income of an average VLE by `3000-5000, thus strengthening the kiosks to be more self-sustainable.

Another recent initiative, perhaps first-of-itskind in the country, to accept payment and online application from the citizen for various government recruitment examinations conducted by the Rajasthan Public Services Commission, Panchayati Raj Department, Public Works Department, etc, commenced last year. It was undoubtedly a challenge at the beginning, given very large volume of transactions in short period of time (up to 1.25 lakh business transactions with photo & signature uploads in a day), our perseverance and determination to implement the new system as well as to forbid co-existence of manual system with an automated system since inception has been a remarkable success; more than 30 lakh citizens have benefited from the new system over the last 12 months.

Another prominent initiative of significance and current priority is delivery of digitally signed copy of land record to citizens over the counter at any kiosk. Whilst currently in pilot in only one tehsil (Newai in Tonk district) in the state, it has been very successful, with about 40 paid transactions per day at one kiosk. Efficient replication of isolated successes is vital for e-Governance growth; the state government it actively working on its state wide rollout, starting with rollout in one tehsil per district in the current year and October 2012 / egov.eletsonline.com / egov

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CSC

expanding from there on. Digitally signed copy of land records empowers the citizen to avail service at their convenience, a notable example of e-Governance in the state!

Payments through Aadhaar Adoption of Unique Identification (UID) in Indian banking system is expected to change the financial landscape of country. Aadhaar Payments Bridge (APB) facilitates seamless transfer of all welfare scheme payments to residents’ UID Linked bank account. UID based financial inclusion will obviates need for multiple bank accounts for different schemes, enable faster channel for receiving all welfare payments without any middle-men.

Aadhaar Enabled Payment System (AEPS) further leverages UID online authentication service to be operated in anytime-anywhere banking mode by the marginalised and financially excluded segments of society through microATMs. AEPS empowers to conduct financial transactions (Credit, Debit, Remittances, Balance Enquiry, etc) through microATMs deployed at banking correspondent (BC) in the remotest village. Resident provides his/her Aadhaar number; details of financial transaction sought and fingerprint impression at the microATM device. After authentication banking transaction is done by the BC. Thus AEPS widen the banking accessibility for poor and marginalised people and enable banks to serve the people in most outreach areas at their door step.

Spending on social security schemes is expected to rise phenomenal in a country like India which entails proper utilisation of financial subsidies. UID open the window of good governances as UID based biometric authen-

Following services are in pipeline for CSCs

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Digital delivery of learner’s license

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Payment for learner’s license, other taxes/ deposits

Data entry work on the accounting software of the Panchayati Raj

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Application for old age, handicapped and widow pensions

Photography for EPIC (Election Photo Identity Card)

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All taxes/dues/deposits of Housing Board.

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All NREGA IT services

Application and fee deposition for online examination and deposit of fees various technical and medical exams

tication leads to better targeting by eliminating ghost and duplicate beneficiaries and UID linked banking through BC will encompass the most deprived and marginalised peoples in formal banking system.

The state government in Rajasthan is planning to leverage the network of CSCs to make payments through VLEs, who will be appointed as Business Correspondents. One of the SCAs - Vakrangee Softwares Ltd - has been selected as the state level BC for Rajasthan. The state government is in an advanced stage of discussion with banks to rollout Aadhaar based Government to People payments under various schemes through the CSCs.

Several New Initiatives In the last few weeks, we have initiated action on several new fronts, for example, submission for PAN card applications at the kiosks and fee deposits for government recruitments and admissions at the kiosks.

PPP model for success of CSCs For having last mile connectivity, a public private partnership (PPP) framework has been adopted focusing on rural entrepreneurship and market mechanism. The CSCs have been set up by the private entities (Service Centre Agencies i.e. SCAs) who are appointed by the State Government through the State Designated Agency (SDA). RajCOMP Info Services Ltd – the SDA for Rajasthan – is instrumental in facilitating the implementation of the Project within the state and is primarily responsible for providing policy, content, financial and other support to the SCAs in the state.

An online portal has been developed through

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which the VLEs provide G2C and B2C services to the citizens. The portal provides end-to-end services such as initiation of application for availing services, making online payment as well as tracking of application. The portal also provides real time information of all the VLEs who provide services under the project in terms of number of transactions, type of transaction, value of transactions etc at individual as well as aggregated levels.

Apart from this portal, the SCAs have their own portals for delivery of B2C services, which is also being integrated with state online portal.

Story of a citizen from Govindgarh Tehsil “Digitally Signed Bonafide Certificate from a nearby CSC Kiosk, in Govindgarh Tehsil has helped me greatly in getting my daughter admitted in a technical college wherein the authorities readily accepted the certificate as a valid Bonafide proof.

I was able to procure the certificate from a single window where I had submitted the application form reducing the labour and time in getting the services from the concerned Government department.”

Most notably, the recent Rajasthan Guaranteed Delivery of Public Services (RGDPS) Act, 2011 by the State Government, preceding the upcoming proposed Electronic Service Delivery (ESD) Bill

by Government of India, is one of the first-of-itskind legal frameworks to ensure timely delivery of services to the citizens. The RGDPS Act, under its expanding purview, covers frequently sought services by the citizens, which must be delivered to the citizens in a time-bound manner within the stipulated time period set for a particular service, failing which penalty may be deducted from the salaries of government officer(s) responsible for delayed- or non-delivery of a service. The RGDPS Act supplements the kiosk network, the frontends of the eGovernance, by inspiring trust and confidence for a time-bound delivery of services.

Thanks to the CSCs, delivery of bonafide, caste, solvency and land records certificates, grievance redressal, submission of online applications for a clutch of government schemes and services – all are just a click of a mouse away. And while each service comes with a nominal price tag, the villagers pay up happily, actually counting their savings in terms of time, effort and travel cost to far-off government offices.

An Initiative of Centre for Digital Economy Policy

Digital Economy Policies

Issues in Public Procurement The Public Procurement Bill 2012 Dr Jaijit Bhattacharya, President, Centre for Digital Economy Policy Research; Director, South Asia, Hewlett Packard Arijit Sen, Chair, Public Procurement Cell, Centre for Digital Economy Policy Research; Director, Government Relations, South Asia Lead Advisor, Global Government Policy, Hewlett Packard

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he prime objective of any government procurement is getting the right product or service, at the right price and quality and at the right time.

Government Procurement accounts for approximately 20% of India’s GDP. However, public procurement processes, which are governed at the Centre by the General Financial Rules, 2005, are widely perceived to be vulnerable to corruption, collusion, fraud and manipulation. Therefore, there is a need for a single set of robust guidelines for public procurement in India which would mitigate the current situation.

In order to strengthen the public procurement process, the Government of India has already taken a stand to streamline all public procurement. As a first step, the government, through the Ministry of Finance, has formulated a draft Public Procurement Bill 2012 which will govern the procurement process for all central government and PSUs in the country.

The Draft Procurement bill 2012 however faces the challenge of aligning all other regulations and legislations that impact Public Procurement in India. This includes alignment in the areas of ‘green’ procurement, support to innovation, appropriate penalties for both vendor and procuring entity alike, vendor development programmes for SMEs and a mechanism for procurement based on lifecycle costs.

Green Procurement As advised by the Prime Minister’s Climate Change Council, all government procurement in India is scheduled to go ‘green’ by mid 2013.

Under the PMO’s directions, the Planning Commission has set up a core group compris-

ing senior representatives from government departments, including BEE, DGS&D, MoEF, CPCB, Defence, Railways, and select industry associations like CII. As a part of the move towards green procurement, BEE has sent a proposal to DGS&D today for procurement of energy efficient goods.

Should this be accepted by DGS&D, then for future procurement DGS&D would either give a ‘preferred vendor’ status to suppliers who comply with the BEE labeled products (laptops and Office Automation equipment for now) or the next Rate Contract could be only for products which are energy efficient as per the India specific requirement, which is BEE labeled.

While this effort is laudable in itself, it throws up two distinct challenges for procurement which are (a) there is need for a crisper definition of ‘green’ and (b) there is a need to have clear processes for managing the labelling on imported products such as office automation products, such that when their packaging are opened locally for inserting the required labels, such products should not treated as second hand products.

Support to Innovation DGS&D procurement rules follow a process whereby unless there are a minimum of three bidders who can supply to the specifications in the Rate Contract, the RC stands cancelled.

By definition, an innovative product will be the only product in the market in the initial stages.

The current process prevents the innovative company the chance to bid, thus inadvertently discouraging procurement of innovative products. While the PPB 2012 allows single vendor procurement under specific conditions, there needs to be a clear connect between the Bill and the DGS&D rules in this respect.

The matter is further compounded by the fact that the procurement processes prevent product upgradations midcourse through a rate contract.

This raises challenges for the IT industry, as rate contracts are typically for one year, while there are component upgradations every quarter.

Under the current norms, each upgradation would necessitate a revision in the specifications outlined in the rate contract. The OEMs are thus in a position where they may have to stock up a year’s supply to provide obsolete products to the government. It is a lose-lose situation. The PPB should allow for product upgradations as and when industry moves forward, as long as there is no upwards price revision.

Disproportionate penalties for vendors and procurement agencies As per PPB 2012, it is mandatory for all potential vendors to inform the procuring entity on any blacklisting of the vendor by any government agency across the world in the previous three years. Based on that information, the Indian government reserves the right to debar the vendor for a period of two years from bidding for any rate contracts. Given the complexities of doing business with various kinds of government agencies globally, the above clause would essentially debar almost all multinational vendors. This clause requires rationalization in order to strengthen the procurement process.

Public Procurement is a challenging issue.

Besides the above challenges, Public Procurement also need to address issues of vendor development programmes for SMEs and a mechanism for procurement based on lifecycle costs. The PPB 2012 is a step in the right direction that needs to be further strengthened with the above guidelines/clauses. the author is President, Centre for Digital Economy Policy Research; Director, South Asia, Hewlett Packard

October 2012 / egov.eletsonline.com / egov

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In Person

Anil Kumar

CMD, Bharat Electronics Ltd (BEL)

Electronics for Defence

B

harat Electronics Ltd (BEL) is present in many different areas of business. What are your strategies for maintaining the profitability of all these areas?

What is your vision for BEL?

BEL’s vision is to become a world-class enterprise in professional electronics and its mission is to become a customer-focussed, globally competitive company in Defence Electronics and in other chosen areas of Professional Electronics, through Quality, Technology and Innovation. BEL is aspiring to rich a turnover of `25,000 crore by 2020. Radars, Missile Systems, Night Vision Devices, Homeland Security, Electronic Warfare and Avionics will be the main growth drivers. I would like BEL to concentrate on high-tech areas like RF Super-components, Space Electronics and Weapon Systems. Our main business is defence and I want to see our share in the defence market expand. Strong impetus will be given to R&D, marketing, quality and product support. Any business is a risk but decisions must be taken in a time-bound manner. In the long run we should create such robust products, which do not require support at all. For filling technology gaps, I prefer the ToT route to Joint Ventures as JVs take time to set up.

It is in primarily in the field of defence that Bharat Electronics is playing a most stellar role. Provide us with an overview of your scale of operations in defence.

“BEL has implemented many successful projects for e-Governance in the telecom and DTH sectors,” says Anil Kumar, CMD, Bharat Electronics Ltd (BEL) in conversation with Nayana Singh

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Set up in Bangalore in 1954 under the Ministry of Defence, BEL has grown into India’s foremost defence electronics company. We are now a multiproduct, multi-technology, multi-unit conglomerate with over 350 products in the areas of Military Communication, Radars, Naval Systems, C4I Systems, Weapon Systems, Electronic Warfare, Tank Electronics and Electro Optics.

BEL also provides turnkey system solutions.

Land based radars from BEL include Surveillance Radars, Tracking Radars, Fire Control Radars and Secondary Surveillance Radars. Weapon Systems include Akash, Upgraded Schilka, Long Range Surface to Air Missile, Medium Range Surface to Air Missile, Short Range Surface to Air Missile and NAMICA. Military Communication equipment include Tactical Radios, Radio Relays, Military Switching & Networks, Tactical Communication System and Encryption Products. Naval Systems offered

by BEL include Radar Systems, Sonar Systems, Fire Control Systems and

In Person

Communication Systems. Electronic Warfare & Avionics products include ELINT / COMINT / SIGINT Systems, RWR / ESM / ECM Systems, Integrated & Networked EW Systems, Digital Flight Control Computers and Avionic Systems. Electro-Optic products include Laser Range Finders, Night Vision Devices, Gap Measuring Devices, Sighting Systems and Integrated Observation Equipment. BEL offers state-of-the-art C4I Systems for Army, Navy and Air Force such as Artillery Combat Management Systems, Air Defence Combat Management Systems, Naval Combat Management Systems, Battlefield Surveillance and Management Systems, Coastal Surveillance Systems and Decision Support Systems. Tank Electronics offered by BEL include Weapon Stabilisers, Drive Systems for Guns, Fire Control Systems, Land Navigation System, Vehicle Intercom System, NBC Protection System and Fire Detection and Suppression System.

BEL’s customers include the Army, Navy, Air Force, Paramilitary, Coast Guard, Police, Doordarshan, All India Radio, Department of Telecommunications and consumers of professional electronic components. Nearly 73 percent of the company’s annual sales turnover gets accrued from products sold to the Defence Services.

BEL maintains technological leadership with its in-house R&D and in association with DRDO labs. In 2011-12, the company spent over 7 percent of its turnover on R&D, which paid rich dividends. About 81 percent of BEL’s turnover in 2011-12 got accrued from products using indigenous technology. Some of the prominent R&D programmes in the pipeline are the Tactical Communication System (TCS), Battle Field Management System and Future Infantry Soldier As System (FINSAS). This year the Company will work on many strategically important projects in the areas of Weapon Systems, Electronic Warfare Systems, Shipborne Systems, Network Centric Systems, Night Vision Devices, Satcom and Communication Systems.

Bharat Electronics has developed a Tablet PC. Please tell us about it.

BEL has designed and manufactured a Tablet PC for the Ministry of Rural Development (MoRD) for use in enumeration for the SocioEconomic & Caste Census. When the MoRD was mandated for a nationwide survey for identifying the Below Poverty Line families, BEL took the task of providing affordable computing

BEL has implemented many successful projects for e-Governance in the telecom and DTH sectors.

Here is a glimpse: POLNET: BEL has implemented this network to connect police stations all over India to state and district headquarters. In all, about 11,000 police stations are connected to 850 district headquarters and 45 state headquarters. The system uses VSAT-based MART (Multi Access Rural Terminal) technology to connect the police stations to headquarters. The police stations have voice communication facilities, the district headquarters have voice and data connectivity and the state headquarters have video, voice and data connectivity using satellites.

APNET: Implemented for AP Technology Services,

a Government of Andhra Pradesh enterprise, this network system consists of 1,800 VSAT-based terminals.

The system is used for telemedicine, distance education and e-governance. The system was implemented on a Build, Own, Operate, Transfer (BOOT) model.

EDUSAT: This satellite based distance education system uses ISRO’s Educational Satellite EDUSAT to interconnect 2,500 schools and training institutes. These are connected to 14 hubs where the teachers and instructors can directly interact with students at the school level using voice and video transmission.

platform for collecting the data digitally. The enumeration is being done across the length and breadth of India, covering all the inhabited villages, towns including small hamlets.

Tell us about the solutions that Bharat Electronics has developed for Environmental Management.

BEL has been maintaining a clean and green environment at all its nine Units, which are ISO 14001 certified. Clean surroundings, green environment, clean technology, stringent pollution control measures, waste water treatment, zero effluent discharge, rainwater harvesting, energy conservation, water conservation, systematic management and disposal of hazardous and other forms of wastes and several other endeavours have become a part of the well-established Environmental Management System. Bangalore Complex and Ghaziabad Unit are certified for OHSAS 18001: 2007.

For new buildings, the Green Building Concept is introduced at the design stage itself with natural light harvesting; wind-powered roof extractors for internal cooling; PUF-insulated roofing sheets to reduce the heat load; orientation of buildings to avoid heat loss due to direct sunlight; variable refrigerant volume system to optimize air conditioning; Integrated Building

DTH Set Top Box: These are satellite receivers meant for receiving DTH transmission of Doordarshan. Various educational and entertainment channels can be received using these receivers.

Disaster Warning Dissemination System: Developed along with ISRO, this system is used by Indian Meteorological Department (IMD) to transmit warnings to village panchayats and development officers in villages and towns located along the coastal regions of south India. This is a satellite based system and is used by IMD to warn specific regions of approaching cyclones and other sea-based threats. This system is presently under installation.

Management System (IBMS); Lighting Management System with energy-efficient lighting; and solar power on rooftop. The centrifugal chiller used for air conditioning at the Bangalore factory has been replaced with an energy efficient screw chiller. There are 280 street lights inside the Bangalore factory, which use 150W and 250W lamps. 76 of the 250W streetlights have been replaced with 70W LED street lights over the past two years, leading to a drastic reduction in the energy consumed for factory street lighting.

You are also generating Wind Energy.

That’s right. Generation of wind energy through two Wind Energy Power Plants at Davanagere (2.5MW) and Hassan (3 MW) has resulted in 104.6 lakh units of energy wheeled during 2011-12, resulting in a reduction of Rs.74 lakhs in the energy bill and an equivalent reduction of 9,728.66 tons of CO2 emission.

It is proposed to set up another Wind Energy Power Plant with a capacity of 10 MW during 2012-13, with an expected generation of 80 lakh units of energy per annum. Also, BEL is establishing grid interactive Solar Power of 30 Kilo Watt at the New Management Building near the Bangalore factory. The Solar Power System was developed by BEL. October 2012 / egov.eletsonline.com / egov

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company profile

Mastek Ltd About Us Mastek stands for Management & Software Technology. It indicates we bridge business and IT. We focus entirely on enterprise grade business applications in select industries of insurance, government, major programs in diverse sector in the India and Asia Pacific region.

Our focus is on delivering business value and enhanced business capabilities to our clients through a combination of our world class enterprise grade products in modern technologies (IP), implementation services and specialised IT services.

Established in 1982, Mastek is a global software company with a difference. We combine the strengths of a world class product company and a specialised services company, a combination that gives us a unique position in the market. We create clear business advantage and value for our customers, not just in terms of technology but also in the way we collaborate with them, aligning ourselves to their business vision. With employee strength of approximately 3000, Mastek operates across India, Asia-Pacific, Middle East, Europe and North America. We have eight world-class global delivery centers in India and Malaysia.

Sudhakar Ram CMD contact Company Name Mastek Ltd Management Team Sudhakar Ram- CMD Ashank Desai- Non-Executive Director Vinay Rajyadhyaksha- Head – Asia Pacific Vidyesh Khanolkar- Head – Government, Asia Pacific Head office #106, SDF IV, SEEPZ Andheri (East) Mumbai - 400 096, India Tel: +91-22-6695-2222, Fax: +91-22-6695-1331 Regional Offices New Delhi #315, World Trade Center, Barakhamba Avenue, Connaught Place, New Delhi - 110001 Tel: +91-11-4368-0404, Fax: +91-11-4368-0303 Pune, Maharashtra Mastek Ltd., 2nd Floor, Building No.B-1 & B-2, The Cerebrum IT Park, Kumar City, Kalyani Nagar, Pune - 411 006 Tel: +91 20-6607-2000, Fax: +91-20 6607-2003 Chennai, Tamil Nadu #70, Westminster, Dr Radha Krishnan Salai, Mylapore, Chennai - 600 004 Tel: +91-44-6615-1500 Contact Person for Clarification Sanjay Mudnaney, Head – Corporate Communications, Tel: +91-22-6695-2222 Website: www.mastek.com Linked In: www.linkedin.com/company/mastek-ltd Twitter: https://twitter.com/Mastekltd Facebook: www.facebook.com/Mastekltd

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Government Offerings Tax Administration– Mastek’s Tax Administration is an enterprise-wide solution, demonstrated to effectively manage all the critical operations relating to tax collection, administration and dealer services.

Social Enterprise Management– Mastek’s Social Enterprise Management is an enterprise-wide solution that manages all the schemes designed for social welfare. The solution offers end-to-end processing from application receipt to disbursement of benefit into the account of the beneficiary.

Solutions for Urban Housing Development Authority Boards– End-to-end solution for housing development boards covering land management, redevelopment and allotment of subsidised tenements. e-Municipality– Mastek offers innovative solutions to cater to key functionalities within any municipal corporations/municipalities - Local Body Tax, Property Tax, e-Tendering, GIS-based Works Management System, Town Planning to name a few.

Electronic Food and Civil Supplies (eFCS)- Mastek’s eFCS solution supports the management of the entire back-office requirements of the Food and Civil Supplies Department and also those of the fair price shops. The solution is capable of integrating with state-of-the-art technology solutions for better service delivery and management.

Targeted Verticals Mastek has enabled both central and state governments and PSUs transform their governance vision to deliver quick and efficient services to citizens and businesses. We offer e-Governance solutions to the areas of • Social sector expenditure • Revenues • Billing • Urban development • Education

Credentials • 20+ years of government experience • 1200+ Man years’ experience in the Government vertical • Demonstrable expertise in designing and developing mission critical applications in complex and multivendor environments • Received the “The Best Project under the Government to Business (G2B) category at the eWorld forum 2011” for our eServices solution implementation at the Odisha Commercial Tax Department • Received the “Maharashtra Information Technology Award 2008” in the IT Software category • Ranked in Best 20 leaders Global Outsourcing by IAOP in 2011 • Quality Certifications and Assessments: SEI CMMi Level 5 (version 1.2), ISO 9001-2008, ISO 27001:2005 (Information Security Management)

in person

A K Purwaha

Chairman & Managing Director, Engineers India Ltd

EIL -Delivering Excellence Through

people, Processes & Technology

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ell us about the role that Engineers India Ltd (EIL) is playing in the hydrocarbon space and other sectors.

“The cornerstone of EIL’s growth strategy are made out of not only research and innovation, but also from the highest levels of corporate governance and transparency in all areas of operations,� says A K Purwaha, Chairman & Managing Director, Engineers India Ltd

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Engineers India Ltd. (EIL) came into being in 1965, which is more than four and a half decades ago. During this period the company has acquired a large knowledge pool in many different sectors.

Today we have 22 refineries operating in the country, out of these 19 have got the footprints of EIL. We have done practically every kind of a job in the refineries sector. There are today 8 petrochemical plants operating in the country, out of these seven have been designed and built by EIL. Basically EIL is an engineering and consultancy company providing Design, Engineering, Procurement, Construction and Integrated Project Management services. It is principally focused on the Oil & Gas and Petrochemical industries in India and abroad.

EIL also works in other sectors including nonferrous metallurgy and infrastructure. The company specialises in providing end-to-end services, including preparation of project feasibility reports, technology selection, project management, process design, basic and detailed engineering, procurement, inspection, planning and scheduling, construction management, and commissioning.

EIL also provides specialist services such as heat and mass transfer equipment design, environmental engineering services, specialist materials and maintenance services, energy conservation services, plant operations and safety services including HAZOP and HAZID studies. EIL is the only Public Sector consultant that is authorised by Government of India for carrying out EIA Studies and was selected from among 265 organisations. The

in person

company has strategically positioned itself as a single-window solution provider for EPC projects (Engineering, Procurement and Construction). EIL undertakes EPC contracts wherein it takes single point responsibility for managing all elements of project execution - basic and detailed engineering, procurement, plant erection, construction and commissioning.

What is your vision for EIL? How do you plan to bring further growth to the company and enhance shareholder value?

EIL has plans to diversify into business segments where EIL’s existing competencies can be leveraged and which would offer promising growth potential for the next decade. The growth momentum achieved by Hydrocarbon, Power and Infrastructure sectors during the past is expected to continue and will be the key drivers of economic growth of the country in near future. These are the sectors, which, we envisage are future growth drivers for our business along with metallurgy sector. Oil and Gas will continue to play a pre-eminent role in meeting India’s energy requirements and will offer enormous business potential. Leveraging its cost and geographical advantage, India is also well set to emerge as an export oriented refining destination of the region with refinery expansions and grass root refineries planned in near future. Power generation is another potentially high growth sector with enhanced focus on nuclear and renewable energy front which would entail an investment of around $16 Billion in coming years in solar power alone. Infrastructure sector, with proposed investment of $1 trillion during 12th Five Year Plan, will also prove to be another key growth driver for the Indian economy. EIL while consolidating its leadership position in Hydrocarbon sector will focus on these high growth sectors and will look forward to leverage its significant engineering and technology capabilities to provide its services to clients in these sectors.

Engineers India is providing engineering and related technical services for petroleum refineries and other industrial projects.

Please give us an overview of your scale of operations.

Engineers India, since its inception, has a core focus on hydrocarbons across its value chain.

Today, to EIL’s credit, it has been involved in 19 out of 22 operating refineries in the country including 10 grassroot refineries. In fact, HPCL-

Mittal Refinery, which is the 10th grassroot refinery designed & engineered by EIL, was completed in record time of 42 months in 2011, creating an industrial benchmark. Engineers India is probably the only company in the design engineering and project management consultancy segment which have more than 59 large refinery projects to its name. In the petrochemical segment, there are 8 completed plants, 7 of which were built by EIL, with three more plants with dual fuel capabilities are in the construction phase.

With increase in crude prices, residue upgradation became an inevitable option for the refineries. EIL has been associated in setting up residue processing facilities at all the refineries. Further when we started building India’s refining capacity, there were no Euro emissions standards, but today practically all the refineries operating in the country have been upgraded to either Euro 3 or Euro 4 standards. EIL repeated its success with refineries in the gas-processing sector. All the C2+ recovery facilities in the country today passed through the offices of Engineers India, and today we are putting those facilities in place. We have also had admirable success working on LPG recovery facilities.

In the midstream segment of hydrocarbon value chain we have been associated with more than 12,000 km of pipeline projects. We have

provided our services for more than 205 projects in upstream segment while working for almost all the major clients in this area. Currently we are working with GSPC, one of the major operators in the KG basin after Reliance Industries, in order to build up their facilities there. EIL is involved in the project as project management consultants, providing jackets, well platforms, a processcum-residential platform, offshore pipelines, and onshore processing facilities.

In your opinion what is the key advantages that EIL offers when it comes to the refinery sector?

EIL has an extensive track record of working on key projects with various Indian and international energy majors and we believe that our leadership position across the entire value chain in the hydrocarbon industry in India and longterm relationships with our clients is a competitive advantage. Our qualified and professional employee base, together with our engineering and technology capabilities enable us to successfully integrate sophisticated design and engineering methodologies with project management practices. The key advantage of EIL, when it comes to construction of refineries, is that we are a technology neutral company. This means that we are not attached to A, B or C technology. We October 2012 / egov.eletsonline.com / egov

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in person

plan and build a plant according to the needs of the clients. The idea is to provide optimal technology solutions to the clients. During the last few decades we have worked with each and every technology that is used in the refinery space. We have the best practices from many different verticals of technology. The value proposition that EIL brings on the table, has became all the more palpable in the construction of the HPCL-Mittal Energy Limited (HMEL) refinery in Bathinda.

Our technological expertise resulted in a saving of around `350 crores for the refinery.

Today’s generation has become quite aware about environmental issues. We are also having considerable amount of talk about corporate responsibility and sustainable development.

Tell us about the ways by which you are focusing on these areas.

The environmental technology basket with EIL is quite diverse. In the recent past on standalone basis and along with our collaborating partners we have developed number of technologies that have improved the environmental performance of the process plants. Some of these technologies includes Diesel Hydrotreating technology which is used to upgrade quality and reduce sulphur –reducing emissions, Sulfur Recovery, Oxygen Enrichment; CATDEGAS technology is utilised to recover sulphur and reduce atmospheric emissions; DeNOx & DeSOx is for reducing NOx and Sox emission to the environment; Spent Caustic treatment is for reducing water and land pollution; Food Grade Hexane for upgrading quality and reducing Benzene content of the product and Oily Sludge Treatment technology is to reduce contamination of soil– land and associated environmental degradation.

At EIL we are consistently endeavouring to ensure that the agenda in the philosophy of sustainable development is met during the implementation of any new project. We are focused on meeting the present day needs of a growing energy sector in a way that does not compromise the needs of future generations to meet their own needs. This requires the reconciliation of Social, Economic and Environmental Demands – the Three Pillars of Sustainability. At EIL the sustainability mandate is not just about giving money to a good cause or complying with environmental regulations but about operating its business in a manner that is responsible and transparent to all its stakeholders and to the society at large.

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EIL’s CSR program aims to assist socially and economically weaker segments of society, as well as to project EIL as a socially-responsible business organisation to its employees, clients, local communities and other stakeholders. The CSR projects of the Company target various activities in education, healthcare, drinking water and electrification of rural areas through solar power.

EIL also focuses on environmental protection and women empowerment as strategic areas for its sustainable initiatives.

EIL is reputed to have a very transparent and effective system for e-Registration. Please tell us about it.

Being a technology driven organisation, EIL is fully conscious of the value of leveraging technology for enhancing the efficiency & effectiveness of its systems and processes across its operational functions. In a typical refinery project, the procurement function constitutes about 2/3rd of the project cost as well as the project cycle. Even a small improvement in the efficiency & effectiveness of the procurement related processes can result in major savings on the projects. On procurement front, EIL is amongst first few CPSEs to have implemented e-Tendering and Reverse Auction process in the country. We have been successfully carrying out e-Tendering and Reverse Auction for projects of various Clients being executed by us, be it on EPCM, Turnkey or Depository mode in addition to our in-house jobs.

In addition to e-Tendering and Reserve Auction we have over the years, also taken number

of initiatives towards achieving improved transparency and fairness in the system including Implementation of e-payment and e-receipt in 90 percent of total transaction, Implementation of ‘Bill Watch System’ with ‘First-in-First-out’ methodology to enable the vendors/contractors to know the status of their bill/payment, facility for online registration of vendors along with the rules & procedures, Online Complaint Handling system to name a few. These initiatives have increased transparency and fairness in the system in addition to realisation of operational benefits to the clients and suppliers.

Tell us about some of the new innovations that have been conducted by Engineers India.

EIL is a technology driven organisation and we have been successful in the commercial application of various process technologies developed by us, including technologies for vis-breaking, delayed coking, aromatics extraction etc. EIL currently holds 13 patents and has 16 pending patent applications relating to various process technologies and hardware developed by the Company.While we strive to provide the best technology, engineering and project management solutions to our clients it’s our continuous endeavour to identify the latent needs of our clients and offer them solutions that are more effective, efficient and economical. In addition to our Research & Development efforts we visualise the complete project value chain and continuously identify the solutions that add value to the systems and processes.

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special feature

Cisco

Cisco Bets on e-Governance “Cisco’s objective is to create better governance infrastructure, which enables citizens to access information - any place, any device and any time,” says Puneet Gupta, Senior Vice President, Public Sector Business, Cisco India and SAARC These days most government departments in India are implementing e-Governance to improve their efficiency and to facilitate better interactions with the public. What kinds of solutions is Cisco bringing to public administration in India?

Cisco has been involved with e-Governance initiatives in public sector for more than 10 years. The public sector vertical of Cisco’s IBSG (Internet Business solutions Group) comprises of experts from healthcare, transportation, education, energy management, internal security, etc. The specialists not only understand the unique challenges of government, they also bring years of skill and experience to help solve these challenges. Cisco has been actively involved in all the three pillars of NeGP programme - SWAN, SDC and CSC projects.

We are working with more than 25 states for rolling out SWAN projects successfully; we are also involved in the setup of Data Centres in several states. We have also been able to leverage the IP infrastructure rolled out in the states for delivery of Data, Voice and Video services on the same platform. The underlying IP protocol has enabled this entire infrastructure to be future ready and support any new service

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deployments. Cisco is leading in the transition from IPv4 to IPv6, which has now been mandated by the Department of Telecommunications. We have a team of specialist who are capable of facilitating the migration of existing network infrastructure to IPv6.

When it comes to e-Governance, what are the key areas of focus for Cisco? Tell us about the initiatives that Cisco is taking in defence, healthcare and education.

Cisco’s objective is to create better governance infrastructure, which can enable citizens to access information - any place, any device and any time. We are committed to enabling citizens in rural India to enjoy benefits that are already available to citizens in towns and cities.

Our solutions for remote healthcare and remote education are being well received by various state schools departments and health authorities. National security is another key area of focus for Cisco – we support the government in protecting internal security as well as border security. We have been working with various governments to provide solutions for safe cities and better monitoring of critical infrastructure. Cisco is working with armed forces for deployment of IP enabled solutions.

In your opinion what can be done to promote e-Governance in India?

Tell us about the solutions that Cisco has developed to meet the specific needs of a country like India.

India is a land with many languages and dialects, so the solutions that we are developing are in local languages to ensure effective delivery and acceptance. Our Bengaluru development centre is the second largest outside the USA. One of the products, ASR 901 Router, completely designed and developed in India, has won the NASSCOM innovative product of the year award and The Economic Times Telecom Award this year. We also focus on developing solutions for inclusive growth as majority of our population still doesn’t have access to basic ICT services. Our Inclusive Growth team in India is working on several innovative solutions to address this segment.

Tell us about Cisco’s concept of smart connected cities and workforce for driving better efficiency in government sector.

Also tell us about your solutions for achieving such high degree of interactivity.

To effectively support the growth

Puneet Gupta, Senior Vice President, Public Sector Business, Cisco India and SAARC

of the cities and the new emerging cities and to provide services to them, the city departments have to automate and serve the communities in newer ways, as the traditional models will not support such growth. To address these needs, Cisco has developed the concept of Smart Connected Cities, which provide safety and services anywhere, any time and on any device.

Smart & Connected Communities (S+CC) bring services delivered to people across the whole city using the network as the platform. Bringing together a broad portfolio of products, services, partners, and solutions, the initiative creates sustainable solutions for public safety and security, transportation, buildings, utilities, healthcare and education. The total concept allows high level of collaboration between various departments supporting the city infrastructure for delivery of all citizen services.

Cisco

Cisco

solutions in public sector • •

•

• • •

•

Government agencies and organisations can help secure and protect citizen payment card data and comply with regulations using the Cisco Payment Card Industry (PCI) for Government solution From improving workforce efficiency to enhancing citizen service delivery, Cisco Unified Communications solutions transform organisations. Cisco also offers mobile unified communication solution that can help government departments extend benefits of UC by combining the convenience and flexibility of mobile communications Cisco Telework solutions allow government agencies and their employees to provide continuity of operations, as employees can work remotely during bad weather, disasters, or pandemics and achieve environmental stability, by reducing government environmental impact Cisco defence and intelligence solutions can helps to unite legacy systems, improve agility, build your virtual presence, and meet other military requirements to achieve your global mission Cisco security solutions for government start with securing the network as the platform. This foundation supports uniquely powerful capabilities for surveillance and securing national borders Internet Routing In Space (IRIS) enables the convergence of satellite communications and existing information technology infrastructure. The Cisco 18000 Space Router is a new class of networking product designed to operate on a satellite in orbit. It eliminates the need to send data to and from an extra ground station, which can be expensive and time-consuming Cisco provides converged network and physical security to help government agencies respond to emergencies and protect their citizens

Tell us about the solutions that Cisco is developing to make healthcare more efficient, cost effective and sustainable?

Healthcare is one of Cisco’s key priority areas. Cisco has developed a unique tele-health solution to provide remote healthcare services. It integrates with Cisco’s collaboration solution and enables a shift from point-to-point solution to point-tomultipoint solution with any available doctor attending to a patient remotely, anytime, anywhere. This centrally hosted solution working on low bandwidth and working with multiple medical devices has allowed Cisco to provide cost effective solutions. The solution implemented in Karnataka and Madhya Pradesh is being well accepted by the people.

To enable better quality of life in urban areas we need integrated citizen services and safety, security, green energy, better buildings,

timely transportation, and socio-economic solutions. Give us your views on how India can bring about improvements in its urban areas.

With the growth of cities, the need for effective management of resources becomes the top most priority for city planners and Cisco’s solution of Smart Cities effectively leverages the underlying IP infrastructure to enable better collaboration and real time sharing of data to monitor and control the citizen services. The underlying premises on which Smart Cities are building are real time sharing of data and decision making to allocate resources appropriately. Both need a secure, robust and scalable Network infrastructure. On this network highway several applications can run including smart surveillance, traffic management, etc.

Tell us about your solutions for facilitating digital education. What are the key trends that

you are witnessing in digital education?

Cisco has been involved at different levels of education like primary, secondary and higher education. We engage with the education departments to provide customised services for effective and efficient delivery. Cisco is working with various state governments to bring in quality education to the rural areas through its collaboration solution platform, providing remote teachers and remote guidance to students in these areas. This has been implemented in a few locations and has been very well accepted by students, teachers, parents and the department also. Cisco also works closely with higher education institutions to respond to the demand for new learning approaches that help prepare the next workforce, and promote social equity.

What are the issues that a global giant like Cisco faces in executing major e-Governance projects? What can the government, at

special feature

centre and state levels, do to mitigate these problems? Tell us about your expectations from the government.

It is a huge challenge to provide services in a vast and culturally diverse country like India. We believe that the government of India has made great progress in providing citizen services not just in the cities but across the country. One of the big challenges in executing major e-Governance projects is related to change management and adoption of the new business processes.

The Government can support the e-Governance framework by skilling and training different stakeholders on the need for developing fresh perspectives on technology.

The government should look at developing a robust policy framework, for speeding up the projects and rollout of new technologies and solutions like Cloud computing for efficient delivery of citizen services.

What are the top trends in e-Gov sector according to you?

Now we are having very fast developments on the NOFN (National Optical Fibre Network).

This project envisages providing wireless broadband connection to every village panchayat. Permeating connectivity to the grass root level through NFON would be one important focus. Collaboration is already happening in the private sector, it will catch more traction in the public sector as well. The thing is that the e-Governance vertical has already experienced Phase 1 over the last 7-8 years; it is now looking at the next phase based on the learning from existing project implementations. Focus on Citizen centric services is increasing rapidly as there is greater confidence in technology supporting service delivery to citizens. Cisco has raised the bar in the public sector domain in all these 7-8 years.

October 2012 / egov.eletsonline.com / egov

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in person

Rajesh Bahadur

Managing Director, NICSI (National Informatics Centre Services Inc.)

NICSI

The Complete Infotech Solutions Company “The primary aim of NICSI is to strengthen Government Services that are accessible to the common man through the medium of common service delivery outlets. NICSI provides state-of-the-art technology and cost effective solutions to ensure cost-effectiveness, efficiency, transparency and reliability of such services,” says Rajesh Bahadur, Managing Director, NICSI National Informatics Centre Services Inc. (NICSI) was set up in 1995 as a section 25 Company under NIC (National Informatics Centre), Ministry of Communications & Information Technology, Government of India, to provide total IT solutions to government organisations. The organisation is ISO 9001:2008 and is present in most state capitals.

NICSI enjoys the inherent advantage of being a government agency for procurement of IT solutions for any State/Central Government organisation

W

hat is the objective with which NICSI was created by the Government of India? How successful has NICSI been in achieving those objectives?

NICSI has been providing total IT solutions to Government organisations since 1995 under National Informatics Centre (NIC), Government of India. The organisation’s objective is to provide economic, scientific, technological, social and cultural development to India. The main objective is to speed up e-Governance implementation across the various arms of the government at national, state and local levels. This approach has the potential of enabling huge savings in costs through sharing of core and support infrastructure, enabling interoperability through standards and

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in person

of presenting a seamless view of Government to citizens. Under the National e-Governance Plan (NeGP), a massive countrywide infrastructure reaching up to remotest of villages is evolving and large scale digitisation of records is taking place to enable easy, reliable access over the internet. NICSI is playing a vital role in achieving the objectives of government under NeGP by providing state-of-the-art ICT solutions in all domains by a spin-off of the services, technologies, infrastructure and expertise developed by the NIC. The organisation aspires to be a broad technology enabler.

We are enabling many government organisations to become e-Governance ready so that they can provide better services to the citizen through common service delivery outlets ensuring efficiency, transparency, reliability of services at affordable costs.

Tell us about the technologies that you are providing to various public and private organisations.

We are providing all kinds of technologies to our users as per their needs and choice. All the leading brands in different categories of products and services are empanelled at competitive price with the latest technology and models available in market. If any technology, service or solution is already available with us, we provide it immediately; but if it is not available with us, we explore the solutions at competitive price with the latest technology. The scope includes supply of hardware, software development, adherence to IT Guidelines, providing consultancy services, execution of projects on turnkey basis, Data Centre services etc. All quality control checks are ensured by our specialised team before actual delivery of products and services to end-users.

According to you what is the key achievements of NICSI? NICSI provides a number of services for multiple e-Governance projects undertaken by NIC, DeitY, Central and State Governments and various Government Organisations. The NeGP and citizen oriented services delivery projects are both important initiatives of the government which reach up to the grassroots level. As NICSI and NIC both have expertise in all dimensions at government level, they are actively involved in a work-able model for all e-Governance initiatives of Government of India like Setting up Storage Area Network

NICSI executes more than 1500 projects on a yearly basis. Here is list of some of the major IT projects: Establishment of National Knowledge Network (NKN) NKN project is an internal network capable of providing secure and reliable connectivity with ultra-high speed core with multiple 2.5/10G to 40/100 Gbps to encourage knowledge transfer between stakeholders across nation and globally by establishing an efficient and cost effective network to interconnect - education facilities, R&D institutions, health service facilities, agriculture, life skills research and libraries in the country.

Implementation of e-Procurement system We are playing a major role in implementation of e-Procurement. The entire e-Procurement solution is available to our users through the use of cloud technology.

This e-Procurement solution facilitates government departments in various states to bring in more transparency and efficiency in their entire procurement process. The application also leads to more accountability, increased authenticity, confidentiality and enhanced availability during the procurement process.

Several state and central government departments are already using our e-Procurement solution.

Since 2007 more than 141,410

tenders worth `175845.95 Crores have been processed. e-Hospital@NIC implementation at All India Institute of Medical Sciences (AIIMS) e-Hospital is generic application software which addresses all the major functions of a Government hospital. The e-Hospital solution helps small to large size hospitals to streamline patient care, hospital administration, ancillary services and clinical support activities. The key features of e-Hospital are providing an integrated solution for hospital and clinic needs, real time access to patient admission, patient records, Ward-cabin-ICU management, patient treatment management and disposition, investigations, laboratory services, reports, finance and HR management etc.

Computerisation of Panchayati raj Institutions (PRIs) This is done by developing and maintaining specified Core Common applications like panchayat accounting, citizen centric services, assigning unique codes to assets/utilities, panchayat helpline framework etc. The applications are implemented in a platform independent manner so that they are replicable and reusable, even in panchayats, which already have systems in place

(SAN), State Wide Area Network (SWAN), Common Service Centres (CSC) and other Mission Mode Projects under NeGP.

How would you identify the core areas on which the success of NICSI depends?

The business model of NICSI is based on triangle with 3 entities NICSI-USER-VENDOR (NUV). The success of NICSI depends on effective interaction with user and vendor. The user is the most important entity as business comes to NICSI from the users. The users primarily are the government departments at central and state levels, the PSUs and the autonomous bodies. NICSI ties up with vendors at the

e-Office It is an instrument for the Next Generation Government. It is embedded with a Content Management Framework (CMF) which can enable employees to create their own content and submit the same for review and publication on the portal. With a single platform, the entire organization can collaborate, share documents in any format electronically.

Data Centre services NICSI has two data centers: Lakshmi Nagar and Shastri Park, both in Delhi, with a combined capacity of around 35,000 sq. ft. 24x7 Operation.

24x7 Service-Desk Dedicated POD (Point of distribution) for different departments and Dedicated NOC (Network Operation center. Both the data centers have development centers with around 450 seats Rajasthan Core Banking Project Some branches of ‘Rajasthan State Cooperative Bank’ are computerised on pilot basis.

Based on its success, the bank has proposed to get all its 451 branches (i.e. both at Regional/ District level) computerized in next 1 year.

Implementation of SWAN in 9 States

empanelled rates to receive benefits of scale economics.

What are the ways by which new projects come to NICSI? As and when any user department approach NICSI for any kind of ICT services, our domain experts available all across the country provide technical guidance as per their need. Thereafter, the user department formally requests NICSI to procure services required by them. On receiving request, NICSI examines and place the order to respective empanelled vendors. All the leading brands and technologies in market are empanelled with NICSI’s under different categories of services.

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in person

What would you say is NICSI’s contribution to e-Governance in India?

NICSI is a leading e-Governance software solution provider in India. If any government department approaches NICSI for e-Governance solution to facilitate better interaction with citizens, all necessary efforts are made to provide complete solution within the stipulated budget and timeframe. NICSI is associated with major mission mode projects of DeitY. We are contributing to projects under NeGP like SWAN, e-Panchayat, Common service centres, NKN, National land records modernisation, transport computerisation and much else.

What is your view of the e-Governance policy that is currently active in the country?

What are the ways by which the scope of e-Governance can be further improved?

The reasons for failure of e-Governance projects are anything but technological. Technology solutions are available and developed for any problem. But as they say, it is not the machine but the man behind the machine that leads to success or failure. The most important stakeholder in any e-Governance solution is the citizen and most of the time the citizen is not aware of online facilities that are available from the government. In many instances, the citizens don’t even know how to use computers or access e-Governance websites. This is a

“If NICSI is declared a Central

Procurement organisation for ICT solutions for government of India, it will make a substantial difference” major issue. So we need to create an awareness programme for all the citizens. There has to be a regular awareness programme for informing the citizens about all the facilities that are available. An e-Governance programme cannot succeed unless a fully aware public backs it.

During my tenure in Himachal Pradesh, we

NICSI

What kind of policies should the government come up with to enable NICSI to expand its area of operations and execute projects with greater efficiency? Also tell us about your expansion plans.

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NUV Triangle

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tried to address all these challenges by involving end-users in developing decision making systems. One such example is implementation of an Online Public Grievance & Redressal System called e-Samadhan. By implementing this, it has made a quality change in decision making at all levels. The success rate of e-Samadhan project in Himachal Pradesh is as high as 90 percent.

Us

NICSI can create a balance among all stakeholders, like the Government at State and Central levels, private sector, citizens, DIT at Government of India level and fill the interaction gap between all because NICSI has domain experts and ability of expansion of resources. Being a non-profit organisation, it has the advantage of using resources for devising projects at minimal costs to serve the citizens effectively. If NICSI is declared a Central Procurement Department for ICT solutions for government of India, it will make a substantial difference.

Index of People and Organisations

www.facebook.com/egovonline www.twitter.com/egovonline

Featured in this issue...

T

Director, Hindustan Prefab Ltd............................... 18

• Trend Micro..................................................................65

• John E Matheson, Director of Policy, Asia Pacific,

B

U

Intel............................................................................... 13

• Bharat Electronics Ltd (BEL)....................................42

• UIDAI.............................................................................16

K

C

V

• K T Sukhalu, Commissioner & Secretary,

• Centre for Digital Economy Policy Research.......41

• Vodafone India Limited.............................................71

Information Technology & Communication,

• CISCO............................................................................76

W

Government of Nagaland.............................................36

D

• Websense India.............................................................69

• Department of Information Technology &

• Western Coalfields Ltd...............................................66

• M Moni, Deputy Director General, National

Communication, Government of Nagaland............36

Index of People

Informatics Centre (NIC), Government of India.56

• Department of Information Technology &

A

Communication, Government of Rajasthan...........38

• A K Balyan, Managing Director and Chief

• Department of Information Technology,

Executive Officer, Petronet LNG Ltd...................... 62

Government of Maharashtra.......................................30

• A K Purwaha, Chairman & Managing Director,

E

Engineers India Ltd.................................................... 46

• Engineers India Ltd.....................................................46

• Ajay Singh , CEO & VP, Forbes Technosys Ltd (FTL)...28

• Epson................................................................................3

• Amit Nath,Country Manager, India & SAARC,

• ESDS Software Solution Pvt Ltd..............................21

Trend Micro................................................................ 64

• Evolute Systems Pvt Ltd.............................................23

• Anil Kumar, CMD, Bharat Electronics Ltd (BEL).... 42

F

• Anil Srivastava, Chairman & Managing Director,

• f5 Networks.....................................................................2

Pawan Hans Helicopters Ltd; & Joint Secretary,

• Forbes Technosys Ltd (FTL)......................................29

Ministry of Civil Aviation.......................................... 8

Director, UIDAI......................................................... 16

H

• Arijit Sen, Chair, Public Procurement Cell,

• Rajesh Aggarwal, Secretary, Department

• Hewlett Packard...........................................................41

Centre for Digital Economy Policy Research....... 41

of Information Technology, Government of

• HID Global...................................................................35

• Ashutosh Chadha, Director Corporate Affairs,

Maharashtra................................................................ 30

• Hindustan Prefab Ltd.................................................18

South Asia, Intel Technology India Pvt Ltd.......... 13

• Rajesh Bahadur, Managing Director, NICSI

I

B

(National Informatics Centre Services Inc.)......... 52

• Intel.................................................................................13

• Bimal Raj, Managing Direct / CEO, Smartlink

• Ranjit Nambiar, Director of Sales-South Asia,

J

Network Systems Ltd................................................. 14

HID Global.................................................................. 34

• Juniper Networks...........................................................7

D

• Ravi Chauhan, Managing Director – Juniper

M|

• D C Garg, Chairman and Managing Director,

Networks, India & SAARC...................................... 32

• Mastek Ltd.....................................................................45

Western Coalfields Ltd.............................................. 66

S

N

• Dr Jaijit Bhattacharya, President, Centre for

• Sanjay Malhotra, Secretary, Department of

• National Informatics Centre (NIC), Government

Digital Economy Policy Research; Director, South

Information Technology & Communication,

of India...............................................................................24

Asia, Hewlett Packard............................................... 41

Government of Rajasthan........................................ 38

• NICSI (National Informatics Centre Services Inc.)...52

• Dr Shefali S Dash, Deputy Director General, National

• Sheila Dikshit, Chief Minister of Delhi.............. 72

P

Informatics Centre, Government of India...................... 24

• Sudhakar Ram, CMD, Mastek Ltd....................... 44

• Pawan Hans Helicopters Ltd.......................................8

I

• Surendra Singh, Regional Director , SAARC,

• Petronet LNG Ltd........................................................62

• IPS Sethi, Senior Technical Director, National

Websense India........................................................... 68

S

Informatics Centre, Government of India............ 25

V

J

• Vijay Gupta, Managing Director/CEO, SoftTech

• Jaiveer Srivastavaa, Chairman & Managing

Engineers Pvt Ltd....................................................... 60

Index of Organisations

• Smartlink Network Systems Ltd...............................75 • SoftTech Engineers Pvt Ltd.......................................60

M

• Marten Pieters, Managing Director, Vodafone India Limited.............................................................. 70

P • Parag Mehta, Chairman & Managing Director, Evolute Systems Pvt Ltd............................................ 22 • Piyush Somani, Managing Director /CEO, ESDS Software Solution Pvt Ltd......................................... 20 • Puneet Gupta, Senior Vice President, Public Sector Business, Cisco India and SAARC............. 50

R • R S Sharma, Director General and Mission

September 2012 / egov.eletsonline.com / egov

55

Agriculture ICT

Bringing ICT to Agriculture Sector Main barriers, witnessed for ICT adoption in the agriculture segment, are: Power non-availability, ICT infrastructure non-availability, ICT illiteracy, lack of relevant content and standardisation, non-integration of services, non-availability of advisory services, and issues of localisation M Moni, Deputy Director General, National Informatics Centre (NIC), Government of India

A

gRIS represents Agricultural Resources Information System.

In India, natural resources accounting is essential to usher in sustainable agricultural and rural development at grassroots level. For sustainable agricultural growth, agricultural resources accounting is required. There is no database available now, farmer wise. Farmer and Farm are the two entities on which the entire agricultural administrative institutions (Central, State, District and Block and Village) have been established for inputs and outputs management, and National Agricultural Research System (NARS), since decades. But there are “No” farmer database and “No” farm database, existing as of now. To facilitate e-Governance in Agricultural sector, these two databases are essential. AgRIS aims to achieve this.

The Mission Document of National Mission on Sustainable Agriculture (NMSA) 2009, one of eight missions announced under the National Action Plan on Climate Change (NAPCC), has dealt with “Information and Data Management” issue, in great details and also recommended database development projects (Agricultural resources Information System – http://agris.nic.in and Soil resources Information system using the template available in http://disnic.gov.in) for Operationalisation during 2012-2017. NIC and ICAR (IASRI

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and NBSSLUP) are the main agencies, recommended to develop necessary Databases and DSSs. The NMSA Document has suggested, among the others, that (a) development of ‘detailed Soil Resource Mapping’ and ‘Land use Planning’, in 1: 4000 / 12500 scale, involving Department of Agriculture & Cooperation (DAC), ICAR Institutes, National Informatics Centre (NIC), National remote Sensing Agency (NRSA), National Rainfed Area Authority (NRAA), Department of Land Resources (DoLR), State Land Use Boards, Agricultural Universities and Colleges, Departments of Geography and Common Services Centres (CSCs), in five years timeframe, and (b) development of Agricultural Resources Information System (AgRIS) in eight years timeframe.

This will be the basis for undertaking integrated Land Use Planning for sustainable agricultural and rural development at grassroots level. I have been pursuing this aspect vigorously for years now. In general, there have been ‘organisational promotional’ issues for such projects. All my publications on AgRIS have become source for informatics research.

Digital Network for Farmers Digital opportunities have emerged as ‘power tool’ for fostering agricultural growth, poverty reduction and sustainable resources use in developing countries. Rural India requires to be given a chance through DNF for moving towards ‘faster and more

M Moni sustainable, inclusive growth’ during the 12th plan period, i.e. 2012-17. The ISDA-95 (Informatics for Sustainable Agricultural Development) Conference, organised by National Informatics centre (NIC), provided the informatics blueprint, way back in 1995, for digital networks for farmer (DNF) and digital inclusion for fostering rural prosperity and reducing spatial disparities in India.

In 2006, on the initiative from the Department of Agriculture and Cooperation (DAC), Agricultural Informatics Division of NIC developed the SeedNet (http://seednet.gov.in) portal, as a national initiative for providing information on quality seeds. Seed supply chain within the government system (Centre and States) has been automated from state indenting. The Portal has information about 5900 seed varieties (notified/ released) since 1966 onwards, and details about 39000 seed dealers. All stakeholders including research and educational institutions use this

Agriculture ICT

Portal. A Seed Management Information System (SeedMIS) has been operationalised.

NIC has been given the responsibility to software development for service delivery. The SeedNet Portal and its associated Service 1 (seeds) forms the ‘National Seed Grid’ to provide information on availability of different varieties of seeds with production agencies, their locations, quality etc. It is required to undertake establishment of ‘National Seeds Map’ to identify potential, alternative and non-traditional areas for seed production of specific crops, and also appropriate database on utilisation of available seeds in every block by networking with seed dealers.

National Rural Informatics Policy Rural India faces problems related to Agri-advisory services, Agro-met advisory services, Agriinput services, and the demand is for accurate, reliable information regarding agriculture and its allied subject in the lingua franca.

Rural India, particularly the Farming communities, need effective and inexpensive ICT penetration in agricultural development, by leveraging on a mix of emerging and existing technologies, and also by strengthening of Rural ICT Infrastructure for Agricultural e-Governance System in India. Rural India requires ‘Digital Network for Farmers (DNF)’ viz., AGMARKNET, DACNET, SeedNet, HORTNET, ARISNET, PPIN, AGRISNET, FISHNET, NADRS, APHNET, AgRIS, DISNIC-PLAN, NeGP-A, etc, for moving towards faster and more sustainable and inclusive growth.

The ICT triggered rural knowledge revolution is helping to break the barriers that stand between ‘Localized Rural Economies’ and ‘Globalised Market’, through contents and networks. Breaking the language barriers is like providing an essential infrastructure for Good Governance, peace and prosperity at the grass root level. Digital Network for Farmers (DNF) is a strength, wealth and prosperity for about 125 million farming households in India. To facilitate this, India requires a ‘National Rural Informatics Policy’, which is the need of the hour and further, a step towards achieving ‘Rural India to Smile, Shine and Roar.’ The definition of ‘Rural’ is as adopted by FAO of UN.

Weather related information It is a well known fact that variable weather plays a dominant role in year-to-year fluctuation in crop production; both in rain fed or irrigated agriculture. Complete avoidance of farm losses due to weather is not possible, however, losses can be minimised to a considerable extent by making

Nation a Cen tre fo Mediu r m Ran ge Weath er For ecastin (NCM g RWF) of IMD

Forecast on Tuesdays & Fridays

1. ICAR a. All India Coordinated Research Project in Agro-Meteorology (AICRPAM) of CRIDA, ICAR : 30 Centres in Regional Research Stations and Centre for Agro-Met Research in State Agricultural Universities/State Veterinary Universities, for Location-specific weather forecast anytime when Farmers wants; b. All India Coordinated Research Project in Dryland Agriculture (AICRPDA) of CRIDA, ICAR : through ICAR Institutions and SAUs; c. Krishi Vigyan Kendras (615), one in each district, of ICAR; d. National Initiative in Climatic Resilient Agriculture (NICRA) Centres – 200 Centres; e. District level Contingency Plan for Weather vagaries in India; 2. IMD a. Integrated Agromet Advisory Services (IAAS) through 130 Agro-Meteorological Field Units (AMFUs), located in SAUs/Regional Research Stations; Involvement of Private / Public Sectors to strengthen IAAS, through MOU; Involvement of IITs, IITs, IISc, NITs, State / Central Universities, etc; b. E-AGROMET : ICT enabled Agro-met Advisory services through IIIT, Hyderabad (Automating Advisory preparation using Date warehousing/data mining techniques etc) c. Block level IAAS in pilot scale; d. Gramin Krishi Mousam Sewa during 12th Five Year Plan; 3. INCOIS for Marine Fishermen

F A R M E R

Agro-meteorological Advisory Services in the Country – An AS-IS-Situation Scenario

adjustments, through timely agricultural operation and accurate weather forecasts. Weather forecasts are of four types, viz., now casting (4 to 5hrs), short range forecast (valid for 48 hours), medium range (valid for 5 days to a week) and long-range or seasonal forecast (valid for month to season).

Generalised forecasts have, however, limited use in farming. Weather information for agricultural operations shall be a tailored product that can be effectively used in agricultural planning and its management. A comprehensive weather based farm advisory is an interpretation of how the weather parameters, in future and present will affect crops, livestock and farm operations and, suggests actions to be taken. The Agro-Met Advisory Services (AAS) will be more effective if they are given in simple and local language that farmers can understand. In order to make the Agro-Met Advisory Services more successful and continuous process, it is to be supported with: (a) agro meteorological database, (b) crop & livestock conditions, (c) real time weather, research results on crop-weather relationships, and (d) skilled manpower in multi- disciplinary resources and users interface. The Ministry of Earth Sciences (MoES) operationalised ‘Weather Services for Marine Fishermen’ through its INCOIS Programme. The INCOIS Services can be also

made available through ‘RealCraft’ project (http://fishcraft.gov.in), through its 166 base locations, for marine fishermen.

According to the NCAER Study report (2010) on ‘Impact Assessment and Economic benefits of Weather & Marine Services’, reveals that the economic profit estimates can vary between `50,000 Crores (where 24 percent farmers receive weather information) to Rs. 211,000 Crores (where all farmers receive weather information).

A number of private firms, namely, Reuter Market Light, Handygo, Vritti Solution, IFFCO Kisan Sanchar Limited (IKSL), and Nokia are disseminating the Agro-met Advisories generated under IAAS through SMS and Interactive Voice (IVRS). The National Centre for Medium Range Weather Forecasting (NCMRWF) of MoES provides ‘forecast on Tuesdays & Fridays’.

Based on these weekly-twice forecasts, the following organisations undertake Agro-Meteorological Advisories, as depicted in Figure-1.

The Agro-Met Advisory Services need to be taken to the doorsteps of farmers, by using the latest emerging IT and web technologies: Mobile services, e-Post, Community Radios, AIR stations, 450 Indian TV Channels, and the proposed 2.65 lakhs Bharat Nirman Common Services Centres at Panchayat level.

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In Person

A Subbiah

Principal Secretary – Information Technology Government of West Bengal

Common

Services Centres in west Bengal

W

hat kind of progress has been made in the setting up of Common Services Centres (CSCs) in your state?

In West Bengal, the mission mode project (MMP) was commissioned in April 2008. SREI Sahaj e-Village Ltd. was appointed as the Service Centre Agency (SCA), as the implementing partner and Panchayat and Rural Development Department, as the State Designated Agency (SDA). Over the years, both the parties have worked closely to make the project a success in the state. The project was commissioned with a target of 6797 CSCs in the entire state. As of August 2012, 6119 CSCs out of the total target of 6797 CSCs have been set up in West Bengal.

How will you rate the progress?

In terms of number of CSCs, the SDA along with SCA has been able to setup 6119 CSCs in the entire state of West Bengal. With almost 90 pecent of CSCs in the state being operational, CSCs are now serving citizens in the remotest part of the state. Hence, it can be said that the progress has been great but could have been better.

“Lack of sufficient awareness about electronic delivery of services and slower execution of government procedures leads to delays in the rollout of e-Governance services,” says A Subbiah, Principal Secretary – Information Technology, Government of West Bengal

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What kinds of services are the CSCs offering?

In West Bengal, CSCs are offering Governmentto-Citizen (G2C), Business-to-Citizen (B2C) and Utility Services to the rural population. In

In Person

Jalpaiguri and Bankura, e-District project is being implemented on a pilot basis. Major G2C services being offered through CSCs are Domicile Certificate, Income Certificate, Industrial Licenses, and RTI applications. However, Domicile Certificate applications are the most commonly availed services so far.

Apart from e-district, there are other state government department services are being offered through CSCs like Registration of new employment exchange card, issuance of duplicate card and renewal of existing card; Submission of online application for West Bengal Staff Selection Commission; Capturing of Mother and Child Tracking System data through CSC. Since the G2C services provided by CSCs are very few, CSCs are running as IT kiosks for rural population providing utility payment services and B2C services.

What is the total transactions volume so far?

In the financial year of 2011-2012, total online transaction volume made by the village level entrepreneurs (VLEs) is INR 5,572,908. However, VLEs do much more transaction in offline mode which does not reflect in the online monitoring tool of SREI Sahaj e-Village Ltd.

How has been the response from the citizens?

Although CSCs are being setup as the front-end desk for G2C services of the Government of West Bengal, it can be easily said that the VLEs have been providing B2C/ utility payment services to the citizens in rural areas. The citizens have gained confidence in the VLEs in availing B2C/ utility payment services like payments of electricity bills, booking of railway tickets, financial inclusion

your daily cup of hot tea with hot

Lessons Learnt The journey of 4 years of CSC MMP has not been easy. There has been many learning for the state government. However few of the major learnings are being highlighted below: •

Due to lack of enforcement of actions prescribed to be taken under NeGP, both at central and state level, e-Governance is still remaining as an optional activity to proceed towards good governance

•

Providing G2C services in electronic mode could have been much faster, had there been a unique policy on e-Governance in the state in place

•

Lack of sufficient awareness and faith on electronic delivery of services and execution of government procedures. Most of the people still insist in doing things conventionally.

•

Definite plan of action encompassing institutional training, framing policies and performing administrative reforms, implementation and monitoring through a centralized and integrated mechanism refer-

services, etc. which involve cash transactions. Citizens are realising the benefit of availing services from CSCs, as it saves their time and wages/ earnings. With more and more G2C services being lined up by the State Government departments to be offered at the CSC level, this confidence is bound to grow many folds.

Do you think e-District project will have an impact on the CSCs? As the CSCs are now present in the remotest part of the state, providing these citizen centric services through e-District project will be the game changer in e-governance initiative of the

ring a national activity calendar. Presence of a central authority could be helpful •

Lack of a single integrated policy to encompass the entire ICT initiatives at government level. This increases the cost of implementation and interoperability and scalability is going down. Development of a unique and integrated ICT framework for the entire government sector is much needed.

•

Lack of institutional mechanism in capacity building of different stakeholders for implementation of e-Governance. This is proving to be a major limiting factor in developing internal human resource to cater the huge demand. Development of institutional mechanism for imparting training on e-Governance in government and also for other stakeholders in accordance with set act/rules/national ICT policy should be of high priority.

state. e-District is now being implemented in the state as a pilot project. The state government has identified 10 categories of citizen centric services which shall be provided through e-District platform at the state wide rollout stage.

The same shall have huge impact on both the citizens and the VLEs. Rural based citizens need not travel to District head quarters for availing those services which shall reduce his response time immensely and also saving day’s wage/ earnings. More and more services are being provided at CSC level will have a direct impact on the income of the VLEs, making it a more profitable and sustainable venture.

log on to egov.eletsonline.com

e-Governance news!

October 2012 / egov.eletsonline.com / egov

59

company profile

SoftTech Engineers Pvt Ltd About Us Headquartered in Pune, India, SoftTech Engineers Pvt Ltd is a leading software product company engaged in the key verticals of e-Governance, Urban Infrastructure Governance, Construction ERP solutions and e-Learning. SoftTech has a proven track record as Software Product Innovators in the e-Governance and Urban Infrastructure domain having more than 750 person years of development and implementation experience with Government & Enterprise customers.

SoftTech’s innovative products

Vijay Gupta Managing Director/CEO

contact Company Name SoftTech Engineers Pvt Ltd Head office Pune Address: The Pentagon-5A, 5th Floor, Pune Satara Road Telephone Exchange, Pune - 411 009 Website: www.softtech-engr.com Tel: +91-20-24217676 Fax: +91-20-24218747 Email: egov@softtech-engr.com Regional Offices Surat, Gujarat Bangalore, Karnataka Contact Person for Clarification Sunaina Dhar AM (Marketing and Communications) Tel: +91-9762104881 Email: sunainad@softtech-engr.com

Since its inception in 1996, SoftTech has put forth an impressive array of innovative software products: &AutoDCR® is innovative software for CAD based building plan scrutiny and approval is now being used by over 35 urban local bodies across the country. It combines the domains of architecture, development control rules and approval workflows to ensure compliance and transparency in building plan approval. AutoDCR has been selected as the most essential and effective tool for implementing best practices in Building Plan Approval process by JNNURM under The Ministry of Urban Development, Government of India &PWIMS is a web based works management and procurement management solution became the solution of choice for several works oriented organisations like State level public works departments (PWD) and engineering divisions of public sector undertakings (PSU). &e-Learning Software Solutions / Digital Library for Technical and Vocational Education is the India’s largest Digital Library developed by any private organization in Technical and Vocational education. &e-Municipality Suite to streamline, improve and strengthen functioning of any Municipal Corporation and its service delivery to citizens. &Opticon an ERP for construction enterprises has been chosen by several real estate and contracting companies in India and overseas. &Structural domain products STRUDS and ESR-GSR won critical acclaim across the country and have now been acquired by CSC World UK.

Achievements/Unique Selling Proposition (USP) SoftTech is committed to bringing “best-of-fit” solutions for local bodies and helps them transform the way governance is implemented for critical areas. The focus of our solutions is to empower officials to govern better, provide transparency and increase responsiveness to citizens and other stakeholders.

60 egov / egov.eletsonline.com / October 2012

In Person

A K Balyan

Managing Director and Chief Executive Officer Petronet LNG Ltd

LNG is efficient and environment friendly

P

lease give us a brief overview of the work that has been done

by Petronet LNG Ltd. In your opinion what is the mission of Petronet LNG?

The Government of India incorporated Petronet LNG with the thinking that in the coming years gas in the form of LNG would be necessary to fulfil the rising demand in the country. The four Oil majors – BPCL, GAIL, IOC and ONGC – and the strategic partner GDF-Suez joined hands to bring Petronet LNG into being. The company had been formed with the objective of setting up LNG import and re-gasification terminals. It was in 2004 that LNG Petronet’s first terminal at Dahej got commissioned. Since then the Dahej LNG Terminal has received over 900 cargos, and is running at more than 100 percent capacity utilisation. The high output at Dahej terminal is also indicative of the fact that there exists a very high demand for gas in the country. Domestic production is not enough to meet the rising demand, so we need to import in very substantial quantities. Current projections indicate that in the coming years, the demand for gas is likely to go up at a much faster pace. It could become double in the next five years. Initially the capacity of the Dahej LNG Terminal was 5 MMTPA, but this has been expanded to 10 MMTPA in the year 2009-10. In order to meet the natural gas requirement in Southern part of India, for power generation, fertilisers, steel and city gas, Petronet LNG has developed a second re-gasification Terminal at Kochi. The Kochi facility has the capacity of 5 MMTPA. GAIL is providing us with the pipeline related infrastructure to supply gas to different parts of the country.

What is your view on Natural gas demand and supply?

It is an obvious fact that gas is much cleaner and greener fuel. Perhaps that is the reason why we are having more gas finds around the world as compared to oil. Today’s generation prefers to meet its energy needs through green mediums. In India, the gas sector is the fastest growing in the energy basket. The share of gas in the energy basket is around 9 percent, and it is expected to go up to 20 percent by year 2025. This makes gas based resources the fastest growing sector in the energy space. It also helps that new technology has made it possible for us to liquefy gas and

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“We take pride in saying that when it comes to LNG the most competent team is with Petronet. We fully understand the business of LNG and with the help of our competent, experienced and very talented team we are continuing to expand our operations,” says A K Balyan, Managing Director & Chief Executive Officer, Petronet LNG Ltd

In Person

transport in a safe and convenient manner to any part of the world. LNG facilities are increasing around the globe.

Please provide us with more information about your Dahej LNG Terminal and the one at Kochi.

You can make out the importance of the Dahej Terminal from the fact that it is supplying around 20 percent of the total gas demand in the country. The Company had set up South East Asia’s first LNG Receiving and Re-gasification Terminal with an original nameplate capacity of 5 MMTPA at Dahej in Gujarat. The infrastructure was developed in the shortest possible time and at a benchmark cost.

The capacity of the terminal has been expanded to 10 MMTPA and the same has been commissioned in June, 2009. The expansion involved construction of 2 additional LNG storage tanks and other vaporisation facilities. As far as the Kochi Terminal is concerned, construction there is in full swing.

The Terminal is expected to be commissioned towards the end of 2012. Several pipelines are coming up to provide connectivity to the Kochi terminal. This terminal will help in meeting enormous demand of natural gas for Power, Fertilisers, Petrochemicals and various other industries in the Southern States. The Company will also supply LNG through road tankers to consumers.

With your business growing at such rapid pace, you would be having many new business plans? Please tell us about that.

We are planning to start a new LNG receiving, storage and re-gasification terminal of 5 MMTPA capacity on East coast of India. This plant will be completed by 2016, and it will help in meeting the growing demands of the energy-

“Dahej LNG Terminal has one of the longest accident free operations in the entire world” hungry nation. One major diversification plan that Petronet LNG has planned is in the power generation space. Petronet LNG plans to go for integration of LNG value chain by creating power plants at Dahej and Kochi. To begin with, the company plans to set up a 1200 MW power plant at Dahej. Currently the feasibility study and other preliminary studies are being conducted for the setting up of the plant. We also have the plan to set up Liquid Nitrogen Production facilities. These facilities will use the cold energy available from LNG at Dahej and Kochi terminals.

Many consumers of gas do not have access to gas pipelines. To cater to such consumers we have set up the facility of supplying LNG through cryogenic tankers by road. This facility exists in Dahej. India has thus joined the elite club of nations like USA and Japan, where LNG is being supplied through road tankers. In the coming years we plan to further increase our business of transporting LNG on road.

Many people would consider LNG to be difficult to handle and something that is prone to causing accidents. Please shed some light on the safety and efficiency related considerations at your facilities.

We take pride in saying that the Dahej LNG Terminal has one of the longest accident free operations in the entire world. The terminal

is being run with great efficiency. Only about 150 people manage to run the terminal with flawless efficiency on a 24/7 basis. The team is very experienced, and very talented. The equipment used for handling LNG is highly specialised. Normal LNG is −162 °C (−260 °F).

You can’t touch it. It can only be handled with very special steel. Every plant has its own automated control room, from where it can be fully monitored. In India we take pride in saying that when it comes to LNG the most competent team is with Petronet. We fully understand the business of LNG and with the help of our competent, experienced and very talented team we are continuing to expand our operations.

Provide us with an overview of the ICT initiatives that you have been taking for bringing more efficiency within the organisation?

We are a completely automated company.

Many of our operational processes are on SAP platform. We are upgrading right now. All the officers work on laptops and enjoy seamless connectivity with the company at all time.

There is minimal paperwork in the premises.

For much of our procurement, we use an efficient e-procurement system. The payments are through e-Payment system. All our terminals are fully automated to keep track of issues related to safety and efficiency.

October 2012 / egov.eletsonline.com / egov

63

company profile

Trend Micro About Us Trend Micro Incorporated (TYO: 4704; TSE: 4704), a global cloud security leader, creates a world safe for exchanging digital information with its Internet content security and threat management solutions for businesses and consumers. A pioneer in server security with over 20 years’ experience, Trend Micro delivers top-ranked client, server and cloud-based security that fits its customers’ and partners’ needs, prevents new threats, and protects data in physical, virtualised and cloud environments. Powered by the industry-leading Trend Micro™ Smart Protection Network™ cloud computing security infrastructure, our products and services are geared to stop threats where they emerge – from the Internet. They are supported by 1,000+ threat intelligence experts around the globe.

Additional information about Trend Micro Incorporated and the products and services are available at trendmicro.com. New releases and other announcements from Trend Micro are available at http://trendmicro.mediaroom.com/, and as part of an RSS feed at www.trendmicro.com/rss. You can follow our news on Twitter at @TrendMicro.

amit nath Country Manager, India & SAARC

contact Company Name Trend Micro Head Office New Delhi Address: #501 & 502, 5th floor, DLF Place, Saket, New Delhi – 110017 India.

Website: www.trendmicro.co.in Tel: +91-11-4269-9000 Email: vinay_m@trendmicro.com Regional Offices 801, 8th Floor, Housefin Bhavan, Bandra Kurla Complex, Bandra (E), Mumbai-400 051 India Tel: +91-22-2657-3023 Bengaluru Address: # 511 - 512, 5th Floor, Prestige Meridian - I, # 29 MG Road, Bengaluru 560001 India Tel: +91-080-4096-5068 Consumer Technical Support Hotline Tel: 1-800-425-2667

Company Mission and Vision Vision: A world where it is absolutely safe to exchange digital information Mission: Develop, deliver and support the most flexible and customizable internet security solutions to address the ever-changing threats on the Web

What Can You Expect from Trend Micro Continuous innovation, in solutions such as antivirus, anti-spyware, anti-spam, anti-phishing, content filtering, information leakage prevention, and compliance capabilities Continuous growth– with new programs and deepened engagements with valued channel and technology development partners Continuous leadership in core markets such as messaging and Web security Continuous commitment to stay one step ahead of new threats

Achievements/Unique Selling Proposition (USP) •

• • •

Sectors Cyber Security, Storage Cloud Computing

•

Select Product Categories Software Solutions Antivirus, cloud computing security and internet content security software and services

•

•

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egov / egov.eletsonline.com / October 2012

Since its inception in 1988, Trend Micro has continually invested in and delivered innovative technologies and services to create simplified yet sophisticated tools to protect users against known and unknown threats In 1996, we led content security at the Internet gateway with the introduction of InterScan VirusWall, a new, patented approach to identifying and mitigating the impact of malicious Internet content In 2005, Trend Micro led the market for of Email Reputation Services with the acquisition of Kelkea In 2007, Trend Micro introduced industry-leading of Web Threat Protection with Web Reputation, and Trend Micro SecureCloud™, a complete of Software as a Service platform delivering industry leading threat protection solutions for customers of all sizes In 2008, the company was recognised as a security leader in cloud-client technology with the introduction of the Trend Micro™ Smart Protection Network™, a next generation content security infrastructure that delivers smarter security to in-the-cloud applications, data centres, delivery systems and endpoints Trend Micro continues this history of innovation with the recent addition of new server and application protection for dynamic data centres to better protect physical, virtual and cloud servers from malicious activity By leveraging the power of the Smart Protection Network, and through TrendLabssm, a global network of threat research and product service and support centres, Trend Micro maintains its commitment to timely threat intelligence and ongoing technological innovation. In this way, it helps customers secure their data and reputation, ensure compliance, reduce costs, and safeguard continuity in the face of new and emerging security threats

Ranked #1 in Server Security* yet again.

As businesses continue their journey to the cloud, analysts and security experts agree that risk management practices must change. Trend Micro leads the way in protecting businesses against today’s sophisticated cyber attacks by providing real-time, actionable threat intelligence and network-wide visibility and control. With our solutions you gain the ceratinty that your data is always secure across all environments-physical, virtual and cloud.

trendmicro.com/journey Scan to download IDC Analyst Connection: Server Security for Today’s Datacenters

For more information Call : 1800 103 6778 email : marketing_in@trendmicro.com Delhi : 91-11-42699000 Mumbai : 91-22-26573023 Bangalore : 91-80-40965068

*IDC, Worldwide Endpoint Security 2011-2015 Forecast and 2010 Vendor Shares ©2012 Trend Micro, Inc. All rights reserved. Trend Micro and the t-ball logo are trademarks or registered trademarks of Trend Micro, Inc.

www.trendmicro.co.in

In Person

D C Garg

Chairman & Managing Director Western Coalfields Ltd

Enriching

the nation through black gold

B

ulk of the nation’s coal is being produced by Coal India Ltd of which Western Coalfields Ltd is a subsidiary. Please provide us with an overview of Western Coalfields Ltd’s scale of operations.

Coal India Limited, a Maharatna PSU, with coal production of 435.84 million tonnes during FY 2011-12 has contributed 80.74 percent of Indian Coal Production (536.69 million tonnes). It thus met 70 percent coal demand in the country. Western Coalfields Limited, Miniratna Category-1 PSU, a Nagpur based subsidiary of Coal India Limited, is engaged in mining through 82 mines spread in its 10 areas located in Madhya Pradesh and Maharashtra. The coal is marketed to a strong customer base comprising of power, cement, steel, chemicals, fertilizers, paper and brick kilns in South, North and Central India. The company with a dedicated workforce of 56989 employees including 2620 executives, has produced 43.11 million tonnes of coal, has marketed a quantity of 41.97 million tonnes coal with an gross turnover of `8357.48 crores with a pre-tax profit of `440.50 crores in the financial year 2011-12.

What kind of technologies is Western Coalfields Limited using to bring efficiency to the coal production and distribution business?

“We will be meeting the target of 464 million tonnes of coal production during the financial year 2012-13, and this amounts to a growth of 30 million tonnes in a single year,” says D C Garg, Chairman & Managing Director, Western Coalfields Ltd, in conversation with Nayana Singh

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As far as the technology is concerned, opencast mining contributes 80 percent of coal production and balance 20 percent comes from underground mining. The face equipment composition in opencast mines consists of shovel- dumper, whereas in underground it is LHD (Load Haul Dump) and SDL (Side Discharge Loaders). While the size of equipments has been enhanced to get incremental output from same number of HEMM in opencast mining, there have been initiatives to switch over to Mass Production technology by deploying Continuous Miners in underground mines namely Kumbharkhani UG and Tansi UG. Next in the line are Soaner UG, Mauri UG, Dhankasa UG and Jamunia UG. We aspire to develop Dhankasa UG as 1 million tonnes UG mine, the feat achieved by few mines in the country. We are also implementing Man Riding Systems in underground mines to enable the miners to travel with ease. The equip-

In Person

ment is being ergonomically designed, and there is air conditioning in the operators cabins of HEMM. In addition, the enhanced use of ICT in the company has reduced the administrative systemic overloads.

Tell us about the technologies that you are adopting to bring e-Governance to the organisation.

ICT is the way forward to remove the overload of systemic administrative overloads. All of the 10 mining areas and 10 regional stores have been facilitated with individual servers and client PCs to control, monitor and generate information related to business processes like Human Resource, Attendance and Payroll, Sales and marketing, Materials Management, Financial Accounting and Asset Accounting, The technology that exists is client server two tier architecture with Oracle 9i database and Linux operating System. There are total 22 servers in this architecture. One server in HQ is of three tier architecture with Oracle 11g database. All the area offices and area stores including regional stores are connected through BSNL leased line of 64 kbps bandwidth. As per IT policy of CIL, centralisation and consolidation of data with modern hardware infrastructure is to be established in all subsidiaries of CIL. All hardware and software to be used in WCL are being featured with Ipv6 compliance.

Environmental delays have been an issue with WCL. How do you see the situation going forward?

I feel elated to state that all the 82 mines of WCL are being operated with valid environmental clearances from Ministry of Environment and Forest. Environmental clearances have not been denied to us. The issue is the delay in the process for which we are always following up. There have been delays in the approval of Forestry Clearances from the state governments. As on

Main features of e-tendering

in WCL •

Role based selective access to the portal.

•

•

On-line opening of the techno-commercial bids .Participated bidders can view the bids of all the bidders on-line.

E-price bid shall be kept in secured electronic locking system with time lock.

•

Price bid of techno-commercially acceptable bidders to be opened on-line.

•

Bidders can view the price bid on-line.

•

Safety features as per IT Act, 2000 and subsequent amendments/ guidelines

• •

Techno-commercial C/S and price bid can be prepared by System.

Only documents in respect of qualifying criteria and proveness criteria to be scrutinized manually

date the forestry clearance of 3144 hectare of land is pending with the State Governments of Madhya Pradesh and Maharashtra. This affects the potential of WCL to produce about 10 million tonnes of Coal. Since nationalisation, we have planted 178.88 lakh trees. During 201112, a total of 2.26 lakh saplings were planted in the mining and adjoining areas through expert forest agencies namely FDCM and MPRVVN and also by distribution of saplings to employees and villagers. The 10 major OCPs, which are being monitored every year through Satellite Imagery Survey, have proved this fact beyond doubt. After analysing the satellite data of the year 2010 vs 2011, it has transpired that the plantation works, carried out on back filled area, external OB Dumps as well as on plain land in all these mines of WCL, has increased from 25.35 square kilometres to 26.82 square kilometres. Ministry of Coal is taking up the issues with Ministry of Environment and I am sure there is light after the tunnel.

What is the current e-Procurement scenario in WCL? e-Procurement process in WCL was started from September 2009 and first e-Tender was hosted on 11th September, 2009. Presently e-Tendering with e-Price bid option of e-ten-

Month No of tenders hosted

Estimated tender cost (in crores)

09/09 to 31.03.2010

45

95.09

April 2010 to march 2011

75

194.84

April 11 to March 2012

123

272.42

dering is being adopted. Presently almost all the cases of procurement of consumables and spares are finalised through e-Procurement.

Give us your outlook on the coal sector. In your opinion what could be the likely shortfall in the coal sector this year.

As far as Coal India Limited and its subsidiaries are concerned, I am sure we will be meeting the target of 464 million tonnes of Coal production during the financial year 2012-13, thus enabling a growth of about 30 million tonnes in a single year. As far as outlook is concerned, the coal being the mainstay of energy security of India, it will always be in high demand. Augmenting supplies either by in land production or by imports will be a challenge. Nevertheless we will be thrusting upon all the energies to achieve the expectations of our country, which it has with us.

What is your opinion on policies that the government should come up with to improve the coal output in the country. Tell us about your expectations from the government.

You are aware that off late, Coal has been oftwritten topic in financial newspapers. I do not wish to add on the issue; however, in the long term scenario which entails coexistence of nationalised and private sector, the coal regulator would be, in fact one of the key reforms in coal mining as it would result in benchmarking of operational standards and speedy resolution. We look forward Western Coalfields Limited as a corporate well placed to achieve triple bottom line approach – the sustainability in all the three parameters – economic, social and environmental.

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company profile

Websense India About Us Websense, Inc. (NASDAQ: WBSN), a global leader in unified web security, email security, mobile security, and data loss prevention (DLP), delivers the best content security for modern threats at the lowest total cost of ownership to tens of thousands of enterprise, mid-market, and small organisations around the world.

Distributed through a global network of channel partners and delivered as appliance-based software or SaaS-based cloud services, Websense content security solutions help organisations leverage social media and cloud-based communication, while protecting them from advanced attacks and modern malware; preventing the loss of confidential information; and while enforcing internet use and security policies.

Websense is headquartered in San Diego, California with offices around the world.

Corporate Vision

Surendra Singh Regional Director, SAARC

contact Company Name Websense India Office Address The Executive Centre, Level 2, Kalpatru Synergy Opp Grand Hyatt, Santacruz- East Mumbai Website: www.websense.in Telephone: +91-22-39537100 Email: mbansal@websense.com Website: www.websense.in

In 2006, the company outlined its vision for unified content security with advanced analytics and realtime protection. That vision is delivered today through the flagship Websense® TRITON™ solution, which unifies all of the key components of threat defence and data theft prevention into a cohesive content security system. The TRITON solution brings together web security, email security, mobile security, and DLP (data loss prevention) defences with unified security intelligence and a unified management console. The TRITON solution is available in enterprise-grade appliances, as cloud-based services, and as powerful and efficient hybrids of on-premise and cloud elements working together.

No other vendor offers a similar level of security effectiveness and ease of deployment and use.

Security on the web The proven security effectiveness of the Websense TRITON architecture is based on ACE (the Advanced Classification Engine). Real-time inline contextual defences within ACE use security, data, and content classifiers that adjust dynamically, based on composite risk scoring, for the most effective security available. Security intelligence and analytics in ACE come from the Websense ThreatSeeker Network, which unites more than 850 million end points and analyses 3-5 billion requests per day from social networks, websites, and email. The Websense ThreatSeeker Network adaptive security cloud technology uses more than 50 million real-time data collecting systems that continuously monitor internet content—including new and dynamic content—for emerging threats. As a result, Websense can adapt to the rapidly changing internet at speeds not possible by traditional security and basic filtering solutions.

Achievements/Unique Selling Proposition (USP) Help you socialise – safely Websense TRITON solutions can help organisations: • Protect productivity and limit legal liability • Help prevent modern malware • Help prevent data loss and simplify compliance Help in Securing Data Organisations business runs on information, much of it confidential. Securing that sensitive data is a difficult task. Websense helps in: • Meeting regulations set by numerous entities • Securing your data in all the ways it gets

shared: in apps, on websites and via email • Allowing access to data for business use while protecting it from misuse

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Help in Regulatory Compliance Websense helps stay on target with speedy, easy compliance tools. Websense simplifies the issues and let organisations quickly establish controls with: • Built-in policies on a single framework • Network and endpoint data loss prevention (DLP) • Native enforcement of web, secure web, and email traffic • Confidential data discovery using both local and network scans • A single management console

Who’s got their hands on your data?

Want to see hoW your defenses are bypassed?

traditional security no longer secures.

There’s a town in Romania known as Hackerville. It’s where criminals turn data into expensive sports cars. This isn’t just credit card fraud, this is monetizing intellectual property swiped from companies who thought they were protected.

We know where the bad guys lurk. Not just in Hackerville, but also in your network’s blind spots. Put us to the test.

no one stops more threats. let us prove it. www.websense.in © 2012 Websense, Inc. All rights reserved. Websense and the Websense logo are registered trademarks of Websense, Inc. in the United States and various countries. All other trademarks are the property of their respective owner.

company profile

Vodafone India Limited About Us

Marten Pieters Managing Director and CEO

contact Company Name Vodafone India Limited Head Office Indiabulls Finance Centre Tower 2 & 3, 7th Floor, Senapati Bapat Marg Elphinstone Road, Mumbai 400013 Tel: 022 - 7171 2000 Website: www.vodafone.in/business Email: connect.vbs@vodafone.com Contact Person for Clarification Gautam Chavan Email: Gautam.Chavan@vodafone.com Tel: +91-98250 00035

Vodafone India, a member of the Vodafone Group, commenced operations in 1994 when its predecessor Hutchison Telecom acquired the cellular license for Mumbai. The company with revenues of over INR 32,000 crores has operations across the country with around 153 million customers.

Vodafone India has firmly established a strong position within the Vodafone Group too, making it the largest subscriber base globally. This journey is a strong testimony of Vodafone’s success in a highly competitive and price sensitive market.

At the Global ET Telecom Awards 2012, Vodafone India received the award for ‘Value Services –Rural Innovation Category’. Vodafone India has been awarded the ‘Best Marketing Company for 2011’ in a survey conducted by a leading financial daily. The company received the ‘Most Admired Telecom Operator’ and ‘Best 3G Operator’ awards at the recent Telecom Operator Awards 2012.

Vodafone Business Services received the “Best Enterprise Service Provider” at the Frost & Sullivan Awards 2012. The company has also received the globally recognized prestigious ‘Product of the Year 2012’ consumer award for Vodafone Apps Store in the Mobile Services Category. In another survey conducted by Nielsen, Vodafone India was the only telecom player in the Top 10 ‘Most Exciting Youth Brands’ in India.

At Vodafone, sustainability is an integral part of the company’s mission and strategy, shaping the conduct of business every day. Vodafone India, in line with its group philosophy has released the Corporate Sustainability Report for India – Footprints 2010-11. To view the online version of the report, please visit www.vodafone.in. Vodafone India has been awarded the prestigious “Golden Peacock Award” for corporate social responsibility for 2012.

Vodafone Group is one of the world’s largest mobile communications companies with over 406 million customers as on June 30, 2012. Vodafone currently has equity interests in over 30 countries across five continents and more than 40 partner networks worldwide. For more information, please visit www.vodafone.com.

Categories of Product Enterprise Mobility, 3G/2G Data Cards, Smart Phones, Mobile Internet 3G/2G, Vodafone Location Tracker, Collaboration and Conferencing, Toll Free Service, Machine to Machine Solutions, Internet Leased Line, National Private Leased Circuits, International Private Leased Circuits, MPLS VPN, Office Wireline Voice E1-DID, Enterprise Value Added Services and many more.

Sector Telecommunication

about Vodafone Business Services Serving the needs of an enterprise, Vodafone Business Services is a total communications offering that caters to all their Voice and Data, Wireless and Fixed-line requirements. With the advantage of global expertise, experience and the knowledge of local markets, the business is run through the following verticals – Vodafone Global Enterprise, SME division, National Corporate and key accounts.

Since its inception, Vodafone Business Services has garnered over 3.3 million corporate customers in India and currently provides services to over 60,000 global and national businesses equipped with a robust and superior network infrastructure and a 24x7 NOC. Through a dedicated team of Account Managers and Service Managers for each account, Vodafone Business Services offers a varied range of products and services.

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leader speak

Sheila Dikshit

Chief Minister of Delhi

“Electronic Systems Enable us to Serve Larger Numbers of People”

Born on March 31, 1938, in Kapurthala, Punjab, Sheila Dikshit is the eldest of three sisters.

She started her historic third term as the Chief Minister of Delhi on December 17, 2008. She served her first term between 1998-­2003 and the second term between 2003-2008.

She represents New Delhi Constituency in the Legislative Assembly.

Appointed President of the Delhi Pradesh Congress Committee

Few other states in India seem to be doing lot more in the field of IT as compared to Delhi. What are your plans for giving further impetus to the IT sector in the national capital? Also, tell us your plans for e-Governance.

We might not be at the top of the IT space in the country, but there are enough e-Governance ideas being implemented in Delhi. Citizens of the capital enjoy access to systems like e-Registration, e-Certificates and online stamp duties. We are bringing e-Governance in different areas with a view of dealing with the problem of multiplicity of authorities. The online tax collection system in Delhi is now much better than elsewhere in the country.

The thing is that Delhi has such a large population density that without having electronic systems in place we might not be able to serve the needs of everyone. IT is a necessity for the city. We have plans to make even larger section of the population digitally literate; this will go a long way in curbing the digital divide.

in May 1998, she led her party to a sweeping victory in the Delhi Assembly elections for the first time in November that year

Do you have a timeframe during which, let’s say 100 or 200, new e-Governance services will get launched?

A substantial number of e-Governance systems are already in place. Many departments have been provided with deadlines in which they have to start providing electronic services to the citizens. If the deadline is not adhered to, the officers in the concerned department can be fined.

In your opinion, how well is the move towards e-Governance working?

I think we are making a good amount of progress. You can now get the registration of your cars done in four days. If there are delays you can file complaint against the officials. We have about 100 electronic services

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already in place for the citizens. You see, e-Governance is still a new idea and so the bureaucracy and also the general public will take some time to get used to the new electronic interface.

Much of the IT industry in Delhi seems to have moved into the areas of NCR, Gurgaon, and Noida. This is primarily due to land issues. How are you going to deal with that?

You need to keep in mind that both Gurgaon and Noida are part of NCR, so the movement of IT industry to these areas does not matter. We don’t have the land, the NCR areas have it, and that is a fact. Industries that are based in NCR also make extensive use of resources that are available only in Delhi. In fact, Delhi is the epicentre to which Noida and Gurgaon are inextricably linked.

There seems to be a large mismatch between demand and supply when it comes to quality healthcare.

What strategies is the government following to provide better healthcare to the citizens?

We are constantly upgrading the health facilities in the national capital. It is not as if we are not doing enough.

Many new public and private hospitals have come up.

The facilities at older hospitals have been upgraded.

But the thing is that we have tens of thousands of people migrating to Delhi from all parts of the country. So in a way Delhi is catering to the healthcare needs of the entire country. That is why our healthcare systems are feeling pressured. According to some estimates about 34-35 percent of patients in our government owned hospitals are from outside Delhi. It is not as if we don’t welcome patients from outside the capital, we do welcome them. But it is also a fact that our resources keep getting stretched due to the influx.

We are taking the PPP route for creating healthcare

leader speak

Sheila Dikshit, Chief Minister of Delhi, spoke to Dr Ravi Gupta, Manjushree Reddy and Rozelle Laha, on the major initiatives taken by the Delhi Government to bring improvement in the quality of life in the national capital region

October 2012 / egov.eletsonline.com / egov

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leader speak

latest online systems to provide better services to the people. We are also enabling government schools with connectivity tools through which the teachers and students can access new learning material and exchange ideas.

During the past few years many new initiatives have been taken by the government to bring about an improvement in the quality of education that is being offered in our institutions. Please tell us about the nature of the initiatives that have been taken by the Delhi government.

Dr Ravi Gupta, Editor-in-Chief, eGov magazine (L), in conversation with Sheila Dikshit (R)

facilities, so people will have access to better services in times to come.

What would the indicators be like to make Delhi more investor friendly?

The Metro has become immensely popular with the citizens of Delhi. What further developments do you have in mind for the Delhi Metro?

Delhi is basically a service city, 97 percent of the services are available here. However, Delhi is not growing only due to its industry and services, the growth is also happening because the NCR areas have a lot of land, where large companies are setting up their manufacturing hubs.

Housing is a big industry by itself, and there is a large boom in the construction space.

We are constantly looking for ways for improving the services of the Delhi Metro. When we started the Delhi Metro project, no one could have believed that it would one day cover about 192 odd kilometers of area. In the next phase of expansion, which will be executed in 3-4 years, we have plans to layout another 300 Kms. We are also planning a Monorail Project and some smart bus chains to serve various parts of the city. The public transportation needs of the city are constantly evolving and we are trying our best to keep pace.

Delhi has wide roads, but we also have the largest number of vehicles, so the roads are crowded. Efficient public transportation is needed.

Singapore is a very small country as compared to India, and yet they have been able to project themselves as a health hub. People from all over the world come to Singapore for treatment. Can we have a similar quality of healthcare in Delhi?

The healthcare facilities in Delhi are quite good, and we are trying our best to make it even better.

There is health tourism happening in Delhi also.

Lot of foreigners come here for treatment.

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How do you rate Delhi in terms of Human Development Index?

The quality of life is much better today. The problem of power has been resolved more or less. Most citizens are now enjoying access to 24 hours electricity. We are also able to provide enough water to all areas of the city. Many new roads and flyovers have come up. The infrastructure is much better now. The Delhi Metro is serving millions of people. The Monorail study is currently on and we might soon be executing the project. We will create more BRTs in the city to enable a faster movement of buses in which bulk of the population travels.

What is your view about providing better broadband connectivity to the citizens?

Broadband connectivity is already there. Many people in Delhi, in fact, I would say a large number of people, today have smartphones, through which they can access the Internet. 3G is here. Government organisations are also using

We have taken several steps. The right to education has served as a big boost to the education.

It is enabling many youngsters from financially weaker sections of society to access quality education. We have also made a study of why government schools are doing badly. The pass percentage of students is fairly low, even though we are spending reasonable sums of money on the education of every child. We have setup the Vidyalaya Kalyan Samiti (VKS), a School Welfare Committee, which caters to the needs of the children in the neighbourhood who are going to government run schools. The Committee ensures that the teachers are present in the classrooms and the students have access to quality reading material like textbooks, and that their uniforms are clean.

The Committee also receives funds from the government to take care of minor renovations of the classroom infrastructure like repairing of windows, toilets, etc. We are also having schemes for providing children with free uniforms, free books.

There is also a scheme for providing scholarships to students of SC/ST background.

Can you enumerate the reasons due to which the ICT infrastructure in government schools is not quite up to the mark?

I agree that the infrastructure can be made much better. The Delhi government is funding the deployment of ICT in schools, but we are not able to achieve the best possible results as the teachers are not well trained. So we are now trying our best to educate the teachers in the usage of new technologies. We are working hard on this issue, and we are going to succeed in creating the best possible ICT infrastructure for our children. The Delhi government is also trying to rope in private companies through PPP models for the installation of ICT in our institutions.

RNI NO. - UPENG/2008/25234

UP/GBD - 71/2012-2014