eGov September 2016

Call: 1088 209 9955 I E-mail: secure@godrej.com I Visit: www.godrejsecure.com

SEPTEMBER 2016

VOLUME 12 nâ&#x20AC;&#x201A; ISSUE 09

COVER STORY

SPECIAL FEATURE

12 CYBER SECURITY NORMS DEFINED FOR SMART CITIES

32 BUILDING A PAPERLESS FUTURE FOR GOVERNMENT

Checks 8 IT on Security Chinks

34 E-PANCHAYAT TO SERVE RURAL KARNATAKA BETTER

DINKAR ADLAKHA Vice President, Govt. & PSU, EMC India

RAVINDER SINGH CEO, Edgewood Networks Pvt Ltd

SURENDRA SINGH Country Director, Forcepoint India

SANJAY SHARMA Regional Vice President & Head, Redknee South West Asia

CHANDIGARH MODEL OF WASTE MANAGEMENT CAN MAKE CITIES SMART

PRODUCT LAUNCH

40 KARTIK SHAHANI Managing Director India & SAARC, RSA

R K TIWARI Principal Secretary, IT & Elect, Government of Uttar Pradesh

DR SANDEEP MAHATME

PRABHAKAR KUMAR

District Magistrate & Collector, North Tripura

DGM, Urban Planning, REPL

CLOUD ALARM MONITOR FOR REAL-TIME REMOTE MONITORING

30 10th

46 RAHUL KUMAR

K S RAO

Country Manager, WinMagic

COO - Telecom Products & Solutions, Sterlite Technologies

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EVENT REPORT CONFERENCE | AWARDS | EXPO

NEW DELHI

29 July 2016

EDITORIAL

It’s Secure with IT

ncreasing use of Information Technology has made common man’s life easier, government operations smoother while turning the world into a big market for businesses to sell products and offer services.

But as the pace of technology accelerates and IT becomes an integral part of people’s activities, business practices and government operations, security threats have also risen in similar proportion – be it threat of breach of privacy, unauthorised access, theft or misuse of sensitive information by criminal elements and so on. However, as high-tech criminals misuse the tech usage and innovations, it is IT again that empowers the technology users to checkmate the hackers and attackers. Nowadays, no IT innovation is complete unless it provides for measures to safeguard its usage against possible security threats. So, while IT products and services have turned into a huge market its expansion is also pushing the prospects of IT security market. It came as no surprise when a Gartner report recently revealed that the Enterprise security spending (hardware, software and services) in India is on pace to reach $1.12 billion mark in 2016, up 10.6 per cent from $1.01 billion in 2015. And, the trend is set to continue in 2017 when the revenue is projected to hit $1.24 billion mark, especially in view of the government’s ambitious high-tech Smart Cities programme reaching the fruition stage. Given the rising importance of IT in security, we decided to come up with this special issue, which does not just deal with one of the most discussed issues of the day but also incorporates views of the IT players, security market stakeholders and experts at large. One-on-one interactions with them threw up some startling facts that not many of us may claim being so acquainted with. Starting this issue of the magazine, we will have a dedicated section on Smart Cities, which will discuss and invite Industry view on one component of the high-tech cities. Waste Management is the focus area for this magazine, wherein we have tried to analyse what sets Chandigarh apart from most other cities vis-a-vis effective solid waste management. The waste disposal model that the ‘City Beautiful’ has been pursuing, if emulated by others, can get more cities a place in the clean cities map of India. We hope the overall packaging of this issue will appeal our highly esteemed readers. We look forward to your invaluable feedback.

RAVI GUPTA Ravi.Gupta@elets.in

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SEPTEMBER ~ 2016 VOLUME 12 n ISSUE 09 ASIA’S FIRST MONTHLY MAGAZINE ON E-GOVERNANCE

EDITOR-IN-CHIEF: Dr Ravi Gupta

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COVER STORY / IT IN SECURITY

IT Checks on

Security Chinks Over the years, Information Technology has transformed the global economy and connected people and markets in ways beyond imagination. But with increasing adoption of IT and digitisation of documents and processes, security and privacy-related threats have also grown in equal proportion. Nirmal Anshu Ranjan & Arpit Gupta of Elets News Network (ENN) talk to various stakeholders in the IT & security domain to know how technology can be used to insulate critical data and information against possible potential threats

egov / egov.eletsonline.com / SEPTEMBER 2016

IT IN SECURITY \ COVER STORY

ndia has carved a niche for itself in the field of Information Technology, and more and more businesses, governments, organisations, institutions and individuals are making an ever-increasing use of IT. Industrial establishments, various governments and the banking & finance sector of the country are the ones that leverage technology for delivering services more efficiently and in a cost-eefective manner, thereby consolidating the foundation of the national economy. However, the blessing of IT also is fraught with numerous security risks, like theft of data, privacy breach, unauthorised access, and abuse and misuse of users’ huge data bank by criminal elements. Starting off as a fun activity, cyber attacks are an organised global crime today, having the potential to create holes in the socio-economic fabric and security cover of a nation. In this backdrop, it is once again the blessing of technology that plays a critical role in enhancing security at different levels. Iris and voice-based identification methods are being used nowadays to authenticate an individual’s identity. It is IT that helps keep an individual’s data secure just on any platform; it’s IT that guards data and operations of businesses against any possible intrusion; it’s IT that throws a security cover around the highly sensitive information of a country’s defence force; and it’s IT that ensures a safe and secure environment for financial transactions. It was only recently that the Government of Maharashtra deployed camera-fitted drones to

the kind of role technology can play in security and surveillance system. At a time, when the government is making allout effort to raise Smart Cities across the country, the role of technology in making these secure cities becomes so very crucial. In fact, safety and security are ingrained in the very concept of Smart Cities, which can’t be achieved without technology tools. We talked to a number of IT stakeholders and security experts to know their views on the role IT can play in security and surveillance. Some of them came up with really interesting observations. “The challenges facing the banking industry include the security, turnaround time for response, the impact of negative comments and analysis of unstructured data/information, availability of applications across different mobile devices working on different platforms, data management, etc. Mobile applications pose greater challenges associated with application security, governance and version management,” points out Rakesh Kumar, General Manager- IT, Punjab National Bank. The convergence of social media, mobile banking and cloud have brought about a paradigm shift in the delivery of financial services, but they also bring challenges relating to data privacy and regulatory adherence – key being the user credentials, availability, interoperability and security issues, according to Kumar.

It was only recently that Maharashtra deployed camera-fitted drones to monitor traffic on the Mumbai-Pune Expressway, known for an extremely high volume of vehicular traffic movement and an equally high number of accidents monitor traffic on the Mumbai-Pune Expressway, known for an extremely high volume of vehicular traffic movement and an equally high number of accidents. The outcome was that several traffic rule violators were penalised based on the images sent by the flying cameras. This also underlines

Tamaal Roy - CEO, Biomatiques Identification Solutions Pvt Ltd, says, “The application of the product (identification

solutions) is in the field of administration rather e-governance, to be precise. It can become very useful tool in the expert hands of law enforcement, vigilance, security and allied agencies.” India has already brought services, like income tax, passport-visa, under the IT realm. Most of the Indian banks and securities market have also gone on full-scale computerisation, bringing in the concepts of e-Commerce and e-Banking. These can be lucrative targets to paralyse the economic and financial institutions, he says. With a steep rise in crime, technology integration has become a must when it comes to security. As for IT in physical security is concerned, providing standalone CCTV systems or Fire Alarm systems are not enough. 'Smart Security’ is the way forward with capabilities for facial recognition, auto detection of any suspicious items, centralised monitoring and response mechanism for any security. According to G P Singh, CMD, Modern Group of Companies, the conventional man guarding has always been the best means for getting any site secured, but it comes with a lot of challenges. There has to be some mechanism that could replace man guards with technology, which can ensure security round the clock and at the same time, can be affordable. IT is at the heart of our modern life and has transformed the way we communicate, work, travel and shop. As for businesses, along with the basic elements, security is one element that every business needs to solidify its foundation. Information security at the parameters has been a general trend giving birth to firewalls, IDS, IPS-like technologies, but the need of an hour is to secure sensitive information not only from outsiders but also from threats within the organisations. Rana Gupta, VP-APAC – Identity & Data Protection, Gemalto, explained, “In our 2015 Global Customer Loyalty Survey, over 64 per cent of respondents mentioned that they are unlikely to do business again with a company that had experienced a breach. Hence, any solution or service design must begin with an intelligent security architecture that ultimately allows the end-user to have trust in the device, the network, the data and the ecosystem.”

SEPTEMBER 2016 / egov.eletsonline.com / egov

COVER STORY / IT IN SECURITY

Gemalto has been relentlessly working and developing solutions for decades to defend sensitive industries such as Banking, Healthcare and governments across the world. “With our security modules, we enable our partners to deliver secure digital services for billions of individuals and things. From the ubiquitous Cloud and Big Data, to emerging trends like IoT, mobility and BYOD, technology has not only disrupted the market place, but it has also led to new challenges for enterprises, opines Kunal Ruvala, Senior Director, Engineering – RSA, EMC India COE. “With unprecedented volumes of data being generated every second, and increasing number of connected devices, information security is a critical concern for enterprises today.” Gartner predicts that by 2018, the need to prevent data breaches from public clouds will drive 20 per cent of organisations to develop data security governance programmes. “Modern enterprises need to implement a comprehensive data security governance programme with a watertight security roadmap and insight into security policy gaps. As the world grows more connected, threats to data security will continue to grow. It is critical to invest in intelligent security measures that have visibility into all threats, can analyse systems to identify anomalies and can take rapid action against them.” With the advent of many IT services security, safety and privacy of data has become of paramount importance, to both large and small organizations, Ruvala says adding, “Of late, the numbers of buyers – the seekers of cloud and data services and the seekers of data security have gone up.” Sriram, Head – Solution Delivery Center (SDC), Healthcare Transformation Services, Philips, explains, “Taking additional security measures to secure your data and the cloud services is a smart move in today’s times, as losing your important business information to the hackers can prove hazardous. It is advisable to take measures like updating your programmes, change and strengthen your passwords at regular intervals and make sure to not allow access to

egov / egov.eletsonline.com / SEPTEMBER 2016

any unauthorised personnel. Hiring consultants for maintaining the security is another suggested move. This ensures top quality security under the supervision of an expert.” The information security challenges described above assume an even greater importance in the Healthcare industry given the extensive exchange of personal health information across providers, insurers (payers), government, clinicians and individuals leveraging various platforms and devices, he says. Chandra Sekhar Pulamarasetti, Founder & CEO - Sanovi Technologies, says, “Sanovi offers Business continuity and IT Disaster recovery automation software products to ensure our customers can reliably and quickly recover their IT applications and systems from any outages and ensure service continuity to the end users. The Role of IT in Security will be to support compliance with newer regulations, prevent newer kinds of cyber-attacks and ensure a resilient IT Infrastructure, even if there are breaches in security.” IT in security – the practice of defending information from unauthorised access, disruption, modification, or destruction – has undergone a critical transformation. Currently, it is critical that an organisation’s IT security strategy aligns to its business priorities, and enables advancement as it is key to reciprocate economic stability and growth. Asoke K Laha, President & CEO of Interra Information Technologies Inc., says, “At the heart of many critical innovations lie a secure and fluid exchange of information. We are

presently in an information-centric economy and find ourselves in an age of digital warfare where information is constantly at risk. It requires direct interaction with customers, tighter integration with partners and the incorporation of external talent and resources, while at the same time safeguarding trademarks, copyrights, and patents.” He maintains that IT in security has made tremendous progress in driving tighter linkages between business innovation goals and security actions. For example, many organisations are increasingly using web-based collaborative tools to facilitate information and knowledge sharing among various user groups in order to improve productivity. There has also has been growing recognition of the need to take a risk-based approach to security, such as information risk management. Vikas Bhonsle, CEO-Crayon Software Experts Pvt Ltd, feels, “Every Company needs to have an ultimate data security guide. Most of the sensitive information of a customer like Personally Identifiable Information, Financial Information, such as payment information, personal files, bank account details, credit history, etc., are hard to replace and can be very dangerous if it falls into the wrong hands. While there are the human risk factors, more critical would be the Data loss resulting out of natural calamities such as a flood, earthquakes, etc., can pose a much bigger threat.” Data security is broadly split into three important components - Risk assessment, Securing Data and Mobile Data Security, and there needs to be an IT-based robust security mechanism to insulate those against any possible threat.

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SPECIAL FEATURE / IT IN SECURITY

The National Security Council (NSC) Secretariat has spelt out cyber security measure for smart cities, suggesting that multiple infrastructures be made to converge into one central platform for ease of management, reports Gautam Debroy of Elets News Network (ENN)

Cyber Security Norms

Defined for Smart Cities

n the backdrop of Government of India’s Smart Cities Mission, the National Security Council has drafted a model framework related to cyber security in smart cities. With increasing emphasis on eGovernance, entire systems and processes of banking & finance, administration and national security-related issues, among others, would be at risk if adequate security measures to counter the challenges to the cyber space in India are not in place. Keeping this in mind, the National Security Council Secretariat has said that while it is necessary to converge multiple infrastructures into one central platform for ease of management, it is mandatory that such applications hosted in the Central Data Centre support multi-tenancy with adequate authentication and role based across control mechanism for each tenant pertaining to their respective infrastructure. “The generic architecture of smart city generally consists of four layers – a sensing

egov / egov.eletsonline.com / SEPTEMBER 2016

layer, a communication layer, a data layer and an application layer, and these four layers are overseen by the smarty city security system. Architecture of Information Technology systems deployed in smart city need to be open, interoperable and scalable,” the Security Council framework said. A copy of the Security Council’s model framework says that message exchange between various applications in the smart city should be fully encrypted and authenticated. Any application outside the data centre should talk to the applications hosted in the data center through only predefined APIs. According to cyber security expert, Mr BN Ramesh, while the Information & Communications Technology empowers Indians, who are living in rural and inaccessible areas, there is always a possibility of an attack on the privacy as well as fundamental rights of these groups and also to spread communal venom and confuse the people through SMS and website uploading and YouTube transmissions. “The smart city architecture should be

capable of managing heterogeneous data, which would be continuously communicated through numerous devices following different protocols. In order to ensure that the flow of data between devices does not run into latency issues, appropriate protocols need to be deployed so as to minimise latency,” the framework said. Data Layer should also be capable of communicating with various types of sensors and devices and their management platforms for single and multiple services irrespective of software and applications they support. “Data exchange between various sensors and their management applications must strictly happen through this layer (Data Layer), thus making it one true source of data abstraction, normalisation, correlation and enable further analysis on the same,” the Security Council framework said. The security framework further said that from a network security perspective, all information that flows on the network should be encrypted to ensure safety privacy of confiden-

IT IN SECURITY \ SPECIAL FEATURE

tial data. The devices at each endpoint of the network should be authenticated. The authentication system so used on these endpoint devices should ensure that only authorised users are sending data over the network, and there is no rogue data that is sent to the control system to generate false alarms or sabotage the systems. “Wireless broadband plan and architecture for the specific city may be prepared detailing the existing Fiber System and other supporting infrastructure so as appropriately interfacing another or citywide wireless network,” the Security Council framework said. All sensors deployed as part of IT and ITbased systems in the smart cities, according to

the framework, should talk only to the authorised wireless network, and do not hook on the rogue networks. Wireless layer of the smart city network should be segmented for public and utility networks by suing Virtual Private Networks (VPN) or separate networks in the wired core, so that any traffic from the internet users is not routed into the sensors networks and vice-versa. The Security Council framework, which has already been circulated to the selected smart city Commissioners and SPV CEOs, said that all traffic from the sensors in the smart city to the applications servers should be encrypted Secure Socket Layer (SSL) and authenticated

prior to sending any information. The data at rest and transit must be encrypted. “Authentication of sensors in the smart city should happen at the time of provisioning the sensors, and adding them into system, and should be based on physical characteristics of the sensors like MAC ID, Devices ID, etc.,” the framework said. It further said that the sensors or an edge device deployed in the smart city should not have any physical interface for administration. Monitoring of systems and networks should be undertaken remotely. “The sensors deployed in smart city should be of low power consumption and should work on self-sufficient power sources,” it said. The framework said that appropriate teams may be set up to monitor cyber incidents and mitigation of same. “All the information on incidents be shared regularly with Indian Computer Emergency Response Team (CERT-In) and National Critical Information Infrastructure Protection Centre (NCIIPC) and take help to mitigate and recover from the incidents,” the Security Council framework said. All “applications” and “apps” will undergo static and dynamic security testing before deployment and be tested with respect to security on regular basis at least once in a year. The document said that all the sensors in the smart city should connect to a completely separate network. “The data centre should be segmented into multiple zones with each zone having a dedicated functionality e.g. all sensors for one operational domain can connect to the data centre ion one zone, and the Internet facing side of the data centre should be in another zone,” the Security Council framework said. In particular, the Security Council framework has highlighted some systems which should be implemented in the data centre: firewalls, intrusion detection & intrusion prevention systems, web application firewalls, behavioral analysis system for anomaly detection, correlation engine, denial of service prevention device, advanced persistent threat notification mechanism, federated identity and access management system. “The cyber security is one of the vital issues that we all must deal with while making a smart city,” said CEO-SPV of Jabalpur Smart City Mr GS Nagesh.

SEPTEMBER 2016 / egov.eletsonline.com / egov

CORPORATE / DINKAR ADLAKHA

A smart city is an amalgamation of different technologies with IoT, storage and surveillance as the major components required for its establishment. EMC, a leading technology player, is providing a portfolio of solutions needed for the development of these future cities with a focus on IoT as its building block. Dinkar Adlakha, Vice President, Govt. & PSU, EMC India talks about these offerings in an interview with Manishika Miglani of Elets News Network (ENN). Excerpts:

Geared Up for Giving

Tech Push to Smart Cities

an you brief us about the portfolio of products you offer at EMC?

We are a large platform company and are known more from the storage perspective. But if you look at EMC as a group, we offer end-to-end services, are into hyper converged infrastructure and have our own security portfolio, i.e. RSA, followed by our software portfolio where we offer tools, big data analytics and other things. Most of our

egov / egov.eletsonline.com / SEPTEMBER 2016

products are available on open source platform. Therefore, EMC has got five-six brands with VMware also being a part of it which operates independently.

How are you contributing to the Smart City Mission of the Government of India, given that you are one of the largest IT storage providers? If you look from a smart city perspective, there are two-three areas where we are focussing on

with a complete set of solutions. We are catering to the IoT environment where customers or cities are going to deploy thousands of IoT sensors across the city, be it related to power, water, traffic or to any other field. Every IoT device will generate or give some amount of data which needs to be captured at an IoT level which cannot be transferred to a command and control centre directly. It needs to be analysed and pushed to a citizen or the administrator who is monitoring that entire parameter. So, you need a lot of edge devices which get configured at the client side. Typically, when we say an edge device, it is a combination of a small server, small bit of storage, a virtualisation and a network. So, EMC is offering a solution where all these four components are part of one integrated box only. Therefore, there is no need of four vendors as we give complete support through an appliance kind of a hyper converged device. You just have to bring it, put it on and itâ&#x20AC;&#x2122;s already virtualised. From this envi-

DINKAR ADLAKHA \ CORPORATE

ronment, it can get integrated at a data centre level or at a command and control level. It scales from one small unit to thousands of rack appliances. So, we offer this amount of scalability which helps the customer or system integrator with a reduction in cost of management as everything is already connected to a virtualised environment and is managed much more easily. At a city when you have to manage so much complexity, the cost of management is going to kill. So our solution helps save time which can be spent on innovation and application work rather than purely on an infrastructure. This is with regard to an IoT perspective but once it comes to a central location, that data needs be analysed, processed and delivered in a form that a citizen or an administrative can have a look at it. We have a smart city platform created on open source which allows customers and organisations to use this platform for multiple application set. We have created those templates where people can bring, use, analyse the data and put it to a customer either on a mobile presentation layer, in a tab or any form. So, it has got multiple components built into that.

Which are the other countries where you are providing these solutions? We have been engaged in some of the European countries followed by the United States, and some Eastern countries where we are providing these kinds of solutions.

Have you aligned with any third parties for providing these solutions? Itâ&#x20AC;&#x2122;s the system integrators who are operating in the country with whom we are working. We are associated with the top five leading players who have the IoT devices.

What is the channel of work you undertake with these vendors? The IoT device manufacturers i.e. the people who make sensors are a different set of people. Someone has to integrate everything, collate the data and bring it together to put it to on a common platform and then give the desired outcome. For example, to manage traffic, the sen-

EMC, as a group, offers end-to-end services; we are into hyper converged infrastructure and have our own security portfolio, i.e. RSA, followed by our software tools, including big data analytics sors will give input and the IoT vendors will capture it and give the data. But someone canâ&#x20AC;&#x2122;t make a decision on the basis of the data which is coming. Someone has to have a tool which can take all the data from multiple formats. So this is the platform we are extending. Then below this, we have another platform where we have a complete infrastructure, hyper converged infrastructure, storage, the virtualisation layer and a security layer also. So, we have a complete portfolio of what we are offering as our smart city products.

Apart from the smart city projects, what are the other solutions that you offer as a company? In India, projects like Unique Identification Authority of India (UIDAI) purely run on EMC storages. Then we have Central Board of Direct Taxes (CBDT) where the custom data is residing on our storages. We also work in defence forces and railways.

Then there are our surveillance projects ranging from Mumbai surveillance or Gujarat surveillance, airport surveillance, and other city surveillance projects. We have a purpose-built surveillance device which gives a lot of advantages and value to the customer. So, we have huge surveillance deployment across the country. We work with all the VMS service providers across the globe. Our products are certified by all the VMS vendors. They are tailor made for all the surveillance kind of workload where a lot of engineering goes along with those VMD vendors at our backend and then we deliver these products to the market. Those are fully compliant and deliver better performance as compared to some other products in the market place. Therefore, we are the leading surveillance player in the world and in India. In terms of storage, we are de facto the largest in this domain with customers looking at RSA teams for solutions.

SEPTEBMER 2016 / egov.eletsonline.com / egov

CORPORATE / RAVINDER SINGH

Leading the Way

with Innovation

on Indian Soil

Ravinder Singh, CEO, Edgewood Networks Pvt Ltd, feels that unlike in the past, big global technology players can no more afford to ignore India. Given its knack to adopt and innovate technology, and its continuous growth as a market, India is set to play a major role in the technology domain in the years ahead, observes Singh in an interaction with Hemant Sethi, President, Elets Technomedia Pvt Ltd

hat macro-level trends you see in business operations across the world? We are transitioning from the old way to new way of business operations. In every sector today, you will find the impact of technology, which is changing the revenue and operation models. IT department has transitioned from being a cost center to a strategic division. Today, concern of the CEO is how to utilise new tech features to launch a new business model, which can increase revenue, and also to ensure that the competitor doesnâ&#x20AC;&#x2122;t come up with the new offerings ahead of him.

egov / egov.eletsonline.com / SEPTEMBER 2016

RAVINDER SINGH \ CORPORATE

Cloud and mobility have already reached the initial level of maturity. Business Analytics, automation, Adaptive Security, NFV, Robotics, Software-defined Networking and local applications are some of the major trends disrupting the IP infrastructure market. Then, we are talking about Information of Everything, previously called Internet of Everything or Internet of Things. Pace is such that this term itself has transitioned three times in the last five years. These are the primary trends, which will lead to further innovations resulting in micro-level trends. Just as the innovations of UBER and OLA resulted from the maturity of maps platform, same way, the e-payment model is disrupting the banking and e-commerce industry. Once we see maturity in 4G networks in India, we will see video growing exponentially further disrupting many markets.

Where do you think India can play an important role? At the moment, India is at the sweet spot, including global Indians. If you go to Silicon Valley, which is considered a hub of innovation in the world, more than 50 per cent of tech innovation is driven by Indians. Unlike China, which is relatively a closed market and unpredictable on its policies, India is the biggest market place driven by democratic principles. Initially, we used to see big companies like Apple focusing less on India, but they also realised their mistake with fall in revenue in other markets and growth in India. Nobody can ignore India’s market size, irrespective of its challenges. As a culture, India is a market where people are open to adopt a new technology. Today, our broadband penetration and quality is not that great. But that will change very soon. Imagine when good quality broadband reaches everybody with projects like BBNL and Reliance Jio launch, we will see the new level of innovations happening in India. India is poised to play the role of a big technology adopter and innovator.

Which segments will adopt these technologies and innovations before others? Across market segments, tech innovations will make life easy for users and increase revenue and customer satisfaction for companies. Some major trends indicate that Telcos would

adopt automation and SDN-driven models; Manufacturing will go for robotics; and Defence and Government will go for IOT with Secure IP infrastructure and dynamic cyber security solutions. Similarly, E-commerce would take lead on the ease of doing transactions with scale; and Healthcare would take lead on digital inclusion of the remote citizens, who do not have access to good healthcare. Healthcare and Education industry will make an effective use of broadband and 4G to enable the power of video.

With so much innovation happening, why job losses are happening in the IT world? We are passing through the phase where a

There is a lot of talk about Make in India. What’s your take on this? Courtesy Prime Minister Narendra Modi, the Make in India drive has become a global brand in itself. I think it’s an excellent initiative for two reasons — one, the India market is ready for volumes (from global OEM perspectives), and second, technology is getting software defined playing to India’s inherent strength in software coupled with reducing proprietary elements in the hardware. Value addition and customisation of technology in India is far more feasible now than before. We are starting to see the collaboration between developed economies and Indian business, including Government. This is first phase of the Make in India drive, where

We are starting to see the collaboration between developed economies and Indian business. This is first phase of the Make in India drive, where the foundation of innovation on the Indian soil is taking shape. This would expand big time in the coming years new way of doing business is coming in and the old way is phasing out. It is a temporary phase where old skills will be transformed and new skills for the new kind of jobs will emerge. Jobs are going, because old way of working is changing but new way of working has not established yet. We will see around 20 per cent churn happening in next three years across the companies. It’s happening because less number of people are required to do the same kind of job. Due to automation in telcos, rollout of big networks are happening through machines, requiring lesser number of technical manpower and in much shorter timeframes. The key factor we need to keep in mind is “anything which is routine will go away to machines and anything which is creative and requires human touch will stay with humans”. History has shown that whenever disruption has happened, processes have become more efficient and new job opportunities have emerged.

foundation of innovation on the Indian soil is taking shape. I am confident this would expand big time in the coming years.

What is the business model of your company and what is your differentiator? Edgewood’s focus is to leverage the open technology of Juniper and other ecosystem global technology players, and do the required value addition in India to make the product as per India needs. Gone are the days where product could be built in isolation and sold to the user. As a philosophy, we pick the open technology from the global market and work with the end-users to design and customise it as per our local requirements. This ensures seamless workability and avoiding gaps in final delivery ensuring good customer satisfaction. Our endeavor is to build secure products, which can ensure trusted operations. In parallel, we also invest and do capacity building for smooth operation and maintenance of the products in the long run.

SEPTEBMER 2016 / egov.eletsonline.com / egov

CORPORATE / SURENDRA SINGH

Blunting Cyber Attacks with Unified

Platform Security Strategy

Forcepoint immunises organisations—both government and private—not just from external threats but also against the internal threats, and that’s why it has a predominant presence in areas like e-governance, manufacturing, banking and IT/ ITeS, to name just a few, says Surendra Singh, Country Director, Forcepoint India, in an interview with Elets News Network (ENN)

hat portfolio of security solutions you offer?

Forcepoint solution helps enterprises and government organisations protect against internal and external threats through a security portfolio and ecosystem approach that operationalises threat lifecycle management. The Forcepoint approach is to safeguard users, networks and data by providing a unified platform that eliminates inefficiencies involved in managing a collection of point products. The unified solutions help organisations and government departments to: Defend: Capabilities that dynamically adapt to the changing needs of the perimeter-less enterprise by leveraging real time intelligence and comprehensive analytics coupled with pervasive protection across the threat kill chain; Detect: Capabilities that help determine if a breach has occurred and minimised the cyber dwell time; Decide: Targeted decision making capabilities that provide predictive intent warning paired with unprecedented visibility,

egov / egov.eletsonline.com / SEPTEMBER 2016

rich data content and contextual analysis of malicious behavior; and Defeat: Capabilities that take aggressive action toward stopping adversaries from achieving their attack objectives. Its portfolio of solutions consists of: Content security solution: Helps guard against emerging threats, including most advanced zero-day attacks and APTs, while improving productivity and compliance through strong outbound content visibility and containment controls through a unified web, email and DLP security solution. TRITON AP-Web, TRITON AP-EMAIL, TRITON APDATA and TRITON APENDPOINT can be deployed in any combination to protect organisations by accurately identifying and classifying network traffic, applying policies and detecting threats in real time. TRITON APX’s unified management and reporting functions streamline work for organisa-

SURENDRA SINGH \ CORPORATE

tion’s security team, giving them the context and insights they need to make better decisions, minimize the dwell time of attacks and prevent the exfiltration of sensitive data. Insider Threat Data Protection: Forcepoint TRITON AP-DATA and AP-ENDPOINT help organisations provide the visibility and control to keep the sensitive data secure whether in the office, on road or in the cloud. It helps address regulatory compliance requirements, leverage data classification tools to identify and protect intellectual property, no matter where it is stored. Forcepoint is the first vendor to integrate its advanced DLP solution with Forcepoint SureView® Insider Threat to provide context around data policy violations and to document users’ intent. This industry leading combination provides organisations with context around user attempts to transfer sensitive data. An “over-the-shoulder” view with DVR capture and playback provides the needed context into user activity and organisation’s sensitive data, identifying the early warning signs of a system being hijacked, stolen credentials, a rogue user, or one just making mistakes. Network Security: Forcepoint™ Stonesoft Next Generation Firewall integrates application control, sophisticated evasion prevention and an intrusion prevention system (IPS) into a single solution that is cost-effective and easy to deploy. It has a proven capability to identify advanced evasion techniques (AETs) that evade other devices, and delivers exfiltration protection using both application and endpoint intelligence. Security for Cloud: Forcepoint’s TRITON security solutions enforce consistent policy across the cloud, on premises and at endpoints, providing a unified, hybrid defence for distributed, highly-mobile organisations. Secondly, with the move of enterprise applications to the cloud, data must be protected everywhere. The Forcepoint TRITON platform is now natively hosted in Microsoft Azure™, enforcing data loss prevention (DLP) for Microsoft Exchange Online in Office 365, directly from Microsoft’s own cloud, and protecting data everywhere.

What are the challenges India currently faces on the security front? Today, a broad range of services are delivered

through ICT infrastructure – e-governance, e-commerce, banking, communication and so on. Many core utility services like electricity, railways, airlines and water distribution are connected by the Internet. At the enterprise level, organisations are adopting the digital infrastructure as core component of business operations. However, the adoption of technology is also making cyber security a big challenge. Protection of critical infrastructure, information and smooth operation of services becomes crucial from security perspective. Protection of employee information, IP, business intelligence, customer data becomes important in commercial enterprises. In defense, protection of sensitive information related to personnel, defence research, military exercises, military and naval platforms, submarine communication systems,

it may be within the network or end-points and stop leakage and theft of critical data. Forcepoint has expanded its portfolio to include Next Generation Firewall and Insider Threat solution. Insider Threat is an emerging area of cyber security where today a large number of cyber incidents being reported are happening due to involvement of an insider.

What should be the roadmap for India in terms of consolidating the security infrastructure? IT Security is going to play an important role in success of ‘Make in India’ and ‘Digital India’ programmes. The Government is aware of the challenges around IT security and taking steps to strengthen the policy and legal structures, but more work is required around it. There is a big gap between the security investments currently made and the additional ones

IT Security is going to play an important role in success of ‘Make in India’ and ‘Digital India’ programmes. The Government is aware of the challenges and taking steps to strengthen the policy and legal structures. But more work is required around it etc. becomes decisive. These are some of challenges from security perspective. Both government and private sector have to work towards security involving people, process and technology aspect.

How much has your company covered the Indian security market so far? Forcepoint enjoys undisputed leadership position in the Indian market. Large number of enterprises in BFSI, Telecom, IT/ITeS, Pharma, Manufacturing and Government sectors are using Forcepoint solutions to protect its users, data and network. Private as well as government departments rely on Forcepoint to protect it from zero-day attacks and advanced persistent threats coming from web and email channels. Organisations are deploying Forcepoint data security solutions to have visibility into its sensitive data where ever

that is required. One reason for this is probably lack of proper knowledge in government departments and among managements and boards in private sector around implication of security incidents. There is requirement of well-defined policies, regular training to employees, monitoring of network by use of technology solutions and operational processes and auditing. There should be a holistic approach to security strategy unlike today where majority of investments are towards fending off external threats but not as much on insider threats, whereas statistics suggest increasing cyber incidences happening due to insiders. Security has to become part of risk management approach. Cyber insurance is going to play an important role in helping organisations adopt comprehensive IT security policies and practices and will become important criteria for customers to look at companies in future.

SEPTEBMER 2016 / egov.eletsonline.com / egov

CORPORATE / SANJAY SHARMA

Helping Businesses

Monetise Services Redknee, a leading provider of subscriber management software and real-time monetisation, helps service providers and other companies with unprecedented level of automation through customer self-care, social media care and multi-channel care. Sanjay Sharma, Regional Vice President & Head, Redknee - South West Asia, in an interview with Manishika Miglani of Elets News Network (ENN), talks about the various offerings of the company that help different organisations launch and monetise new services, easing their operations in the world of digital excellence

hat are the current focus areas of Redknee?

Redknee monetises today’s digital world. It enables businesses of all types to launch and monetise new services with lightning speed.

Redknee’s real-time solutions help manage the monetisation of products, complex partner ecosystems, support customer campaigns and subscriber management solutions in new and innovative ways.

subscribers; monetise new services to bundle and monetise any service, along with LTE, and quickly create new revenue streams; and leverage diverse data, enable rich content, OTT services and mobile entertainment.

Who are your clients and what portfolio of solutions do you offer?

What is the new world of customer experience and how is it enabling telecom operators?

We are into providing a complete portfolio of mission-critical monetisation and subscriber management solutions and services that allow communications service providers, digital service providers, utility companies, automotive and enterprise businesses of all types to charge for things in new and innovative ways.

The way we communicate is changing. People are constantly connected, in command, informed, social and always on. Redknee’s omni-channel care solutions allow every service provider to leverage the channels that matter the most to their customers. Our platform allows for an unprecedented level of automation, through customer self-care, social media care and multi-channel care.

What are the key challenges that telecom operators face today? The evolution to a Data Service Provider (DSP) in the current Over-the-Top (OTT) landscape world is the biggest challenge of a Communications Service Provider (CSP). Redknee realises this and has shaped up its solutions, which help this transition of a CSP to a DSP, along with co-existence rather than a partnership with the OTT world.

What are the opportunities for Redknee and the telcos in view of the arrival of 4G services in India? With 4G services, it’s not only speed that has increased, but it has also given way to new business models, such as contextual real-time marketing campaigns for high ARPU LTE

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What solutions can operators opt for to optimise existing systems and network assets to drive operational cost-efficiencies? Today’s communication service providers (CSPs) should look to virtualisation as a means for speed: rapid launch of new business, swift deployment of new technology, more compatible resource management and peak-load management. Whether it’s a short-term goal, driven by speed to market for content-driven services, or a long-term strategy that focuses on achieving lower hardware costs, we at Redknee, are helping CSPs worldwide to compete using virtualised systems and agile business models.

Organiser

Host Partner

2nd

Government of Jharkhand

SPECIAL INTERVIEW / RAJENDRA KUMAR TIWARI

UP Moving Up the High-tech

Ladder

Uttar Pradesh has emerged as one of the best performing States, be it in terms of Electronics Manufacturing Clusters or attracting investments to the IT/ITeS sector or setting up IT cities, says Rajendra Kumar Tiwari, Principal Secretary, Information Technology & Electronics, Government of Uttar Pradesh, in conversation with Arpit Gupta of Elets News Network (ENN)

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RAJENDRA KUMAR TIWARI \ SPECIAL INTERVIEW

and entrepreneurs are our partners in serving the interests of the State and public at large. Therefore, one would find that apart from IT & Electronics sector, in all other sectors — be it raising the Metro infrastructure here, increasing capacity of power generation or commissioning the Greenfield Expressways or providing ambulances, the approach has been that decision must be taken very fast and government clearances and approvals should be done in a time-bound manner. So, that’s what is giving a major push to the Government’s agenda of development in the State.

How is the Government ensuring better service delivery to improve the quality of life of the citizens?

ow is Uttar Pradesh Government encouraging IT & Electronics industry?

Uttar Pradesh is doing exceptionally well towards promotion of IT & Electronics industry in the State, and has introduced one of the best policies – UP IT & Start-UP Policy 2016, which focuses on provision of e-Services to be made available to the public through Internet. Hon’ble Chief Minister Shri Akhilesh Yadav has given very high priority to use of IT in governance and in providing public services. When this government came to power in 2012, it came up with an IT policy followed by a very investor-friendly Electronics Manufacturing Policy 2014. These policies have created a very conducive environment in the State for encouraging setting up of IT and Electronics industry. In fact, UP has emerged as one of the best performing States, be it Electronic Manufacturing Clusters (EMC) or attracting investments for setting up Electronics industry or an

IT city. We have set up five IT Parks and done a lot of work in capacity building and training. Above all, the government took up the unique initiative of bridging the district divide by distributing over laptops to the youth in the State. Such measures have put UP at the centre of the IT and Electronics industry.

Whatever schemes have been drafted, they are for public relief, with IT playing a key role in it. For the youth, the Government has been working on the IT & Electronics industry, other industries and skill development in a big way. In the IT Department, we have tried to impart skills to the youth by tying up with the private industries also to prepare them with the skillsets required in the job market. We have already signed agreements with HP, HCL and many other companies, which are imparting skill training to the youth. Last year, we provided skill training to over four lakh youth. This year we aim much bigger number. All the schemes are aimed at providing a better life to the citizens. Recently, we started a major initiative to provide all government services online on one plat-

The UP Government has envisaged a Mega Call Centre with 300 seating capacity in the state capital to get independent feedback from beneficiaries and other stakeholders related to various citizen-centric schemes of the State What are UP Government’s incentives to attract investment to the State? The government has taken many steps to ensure a very high degree of ease of doing business here. The approach has been that investors

form. We have e-District platform, under which all government services can be availed by the people. They can also avail quite a few services on their mobile phones. Our data centre has all the data required for this at the backend and this is being also made accessible to citizens.

SEPTEBMER 2016 / egov.eletsonline.com / egov

SPECIAL INTERVIEW / RAJENDRA KUMAR TIWARI

IT PARKS IN TIER-II AND TIER-III CITES Rudrabhishek Enterprises Pvt Ltd (REPL) is aWith Noida/Greater Noida leading the IT/ITeS industry in the State, now the State Government is actively targeting Tier-II and Tier-III cities to convert them into IT hubs, so that these cities could also be integrated in the main development stream. IT Parks in Agra and Meerut have been approved and the construction will start by STPI shortly. The Government has identified 3-5 acres of land for establishing IT Parks in cities like Meerut, Kanpur, Agra and Gorakhpur.

IT CITY/SEZ LUCKNOW The 100acre IT City/SEZ, Lucknow project is being developed by HCL Group selected through a competitive bidding process, which envisages initial investment of approximately `1,500 crore. It will generate 25,000 direct employment opportunities and an estimated 50,000 indirect. The IT City will also have a state-of-the-art Skill Development Centre churning out 5,000 students, annually. The State Government will provide grant-in-aid up to a maximum of `5,000 to every student of the State.

What are the major challenges in imparting digital literacy to the people? The primary concern is connectivity. Unless the broadband is available up to the village level, full benefits of IT cannot reach people. The Government of India can help us in this regard. We are waiting for all the villages to get

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Unless the broadband is available up to village level, full benefits of IT cannot reach people. The Government of India can help us in this regard connected through broadband and optical fibre cable at the earliest. The other challenge is of integration. We are trying hard to integrate all services on one platform. We are trying to provide e-Sign facility, which is easy to avail and is cost-effective, at the same time, so that even an illiterate citizen of the State can benefit from it.

What steps are underway to implement eGovernance and mGovernance in various departments of the State? Any plans in pipeline? The mission of the IT Department, in fact that of our Chief Minister, who is also the IT & Electronics Minister, is to ensure that all services — be it government services or B2C services — become available to public on their mobile phones. Last year, we provided government services to over three crore people of the State. Most of the benefits are now given directly to people. Scholarships are being directly credited to beneficiaries’ accounts.

Farmers are being provided direct transfer of benefit under all schemes. UP is the first State to have registered over 60 lakh farmers under our DBT scheme, with financial support reaching directly to their accounts. Not just one department, the idea is to integrate all departments. In one year’s time, we hope to be able to integrate all the departments on one platform.

What is the status of Mega Call Centre? The UP Government has envisaged establishing a Mega Call Centre with 300 seating capacity in the state capital to get independent feedback from beneficiaries and other stakeholders related with various citizen-centric schemes being run by different State Government departments. This would be an outbound call centre only, wherein calls will be made to beneficiaries to seek feedback about the schemes’ benefits reaching them and inform about schemes in detail. The objective is not only to sensitise citizens about different government schemes meant for them but also to remove bottlenecks, if any, for timely execution/ disbursement of the benefits, bring in required changes by way of policy amendments for smooth execution of these schemes, etc. It also aims to find individual lapses, if any, in the implementation process of the various schemes in operation. Every day, we will contact 50,000 citizens of the State, thus approaching 15 lakh citizens a month for feedback on schemes. The service will commence in a month’s time.

SPECIAL INTERVIEW / DR SANDEEP MAHATME

Technology Helped

Re-Connect Tripura As there was acute fuel crisis in Tripura due to utterly bad condition of the link highways, the North Tripura administration took it upon itself, and within six days, the â&#x20AC;&#x2DC;fuel corridorâ&#x20AC;&#x2122; for Tripura was in operation, says Dr Sandeep Mahatme, District Magistrate & Collector, North Tripura district, in an interview with Souvik Goswami of Elets News Network (ENN)

hat roles are you playing as the District Magistrate of North Tripura?

North Tripura district is located 180km away

from the State capital and is surrounded by borders with Bangladsh, Assam and Mizoram. It is connected to the rest of the country through Assam by NH-44. This district is the entry point for the State from Assam. Being head of the district, the DM & Collector has

multiple responsibilities relating to Development, Revenue, Election, Disaster Management, Law & Order issues, Security etc. We are closely working with police and security forces in order to maintain peace for creating conducive atmosphere for development of the district. Besides, we are also working on the rural development of the district in a big way. We are implementing prominent programmes of the government, like Mahatma Gandhi National Rural Employment Guarantee Act, Swacch Bharat Mission, National Health Mission, Sarva Shiksha Abhiyan, Border Area Development Programme and Multi Sector Development Programme.

Recently under your guidance, NH-208A was repaired on a warfooting during an emergency. Share with us your experience on that and how you and your team achieved it? The main highway NH-44 is called as the lifeline of the State. It was in a very poor condition. In the 3rd week of July 2016, NH-44 and alternative highway NH-208(A) were blocked for five days resulting in huge crisis of essential commodities and fuel. Minimal availability of petroleum products due to poor road condition since June 2016 created acute scarcity of essential commodities and fuel. Therefore, the State and the Central Government wanted the DM & Collector, North Tripura District to

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DR SANDEEP MAHATME \ SPECIAL INTERVIEW

on 29th July, they resorted to protests, and the fuel crisis was increasing day by day. A sense of fear gripped the state. The task was very challenging as the entire 20km stretch of highway was located inside Assam and approximately 2,000 trucks were stuck for five days. Therefore, the repair work was taken on a war footing. In this hour of crisis, we got lots of support from the Tripura State Government, ministers, Central Government, Sanjoy Jaju, DirectorNHIDCL, as the Central Government was also worried about the situation of Tripura. The local people supported wholeheartedly in the repair works and they appreciated the work undertaken by the Tripura government inside Assam. Dilapidated condition of the highway connecting Tripura with the rest of the country before it got repaired.

take the responsibility for immediate repair of NH-208(A). So, the repair work was started by using rate contract system, and we mobilised over 650 trucks-loads of materials from seven different suppliers. Materials including brick, boulders, sand and stone aggregate, were laid on the alternative Highway with the help of JCBs and manpower. As a result, the highway was opened within six days and declared as Fuel Corridor for transportation of petroleum products to Tripura. We used Whatsapp group for closely monitoring the works, taking necessary feedback from engineer’s and collective decisions. We also used drone cameras for supervision and monitoring, as the work was spread over 20 km and a huge quantity of materials was being used. The team of North Tripura and NHIDCL engineers had a very close coordination and efficient management. The committed hardworking and motivated team worked tirelessly to repair this highway in a mission mode to solve the resolve the problem facing the State.

How much challenging was the operation? The situation was very alarming and grave as the entire state was facing fuel crisis. The petrol was being sold @ `300/- per litre and diesel @ `150/- per litre. As people ran out of patience

How you are leveraging technology for giving services to the citizens? Under Digital India programme, we are going to establish Common Service Centres

You have been the Mission Director, National Health Mission, Tripura, in the past. How are you using that experience to provide quality healthcare services in the district? During my earlier tenure as NHM Mission Director, “Birth Defect Evaluation and Treatment in Camp Approach in the RBSK” was recognised as the best initiative by the Government of India. Following good experience, we have started another initiative, i.e. birth defectfree district where the prevalence of six birth defects would be brought to zero and our work has already started in this direction. As the entire Tripura is a malaria-prone zone, my priority is that there should not be any outbreak and death due to malaria. So far, the incidence of malaria, diarrohea and Japanese encephalitis is very less. We also focusing on Mission Indra Dhanush, Pentavalent vaccine and increasing institutional delivery in the district.

We used WhatsApp groups for closely monitoring the road-repairing work, taking necessary feedback from engineers and other collective decisions. We also used drone cameras for supervision as the work was spread over a 20km stretch (CSCs) in every gram panchayat. Already we have selected 22 entrepreneurs for starting CSCs. We have trained around 70 youth, both boys and girls, for starting e-commerce services in the district. These youths have already started e-commerce centres, where they can order all types of goods from e-commerce portals in lieu of facilitation fee on behalf of consumers and then provide to the consumers. Therefore, e-commerce shop will act as a link between e-commerce portals and citizens, who currently do not have access due to lack of internet banking, computers and remoteness of locations. Also in 20 hostels we are going to install solar water heaters and in remote villages, solar LED lights to provide electricity in the remotest parts of the district.

What future plans do you have for the district? The Central Government is rapidly expanding banking and railway infrastructure facility inside North East region. These require lots of trained human resources. As of now, in North-East there is huge scarcity of trained human resource for banking and railway jobs. Therefore, we have decided under Capacity Building Programme in BADP to provide digital classroom facility for providing coaching to the educated youths in banking or railway competitive exam. This will help the educated youth in the district to enable them get decent employment in the manpower-intensive sectors like banking and railway, and also help address the issue of HR shortage in the twin sectors in the NorthEast region.

SEPTEBMER 2016 / egov.eletsonline.com / egov

CORPORATE / PRABHAKAR KUMAR

Smart Cities to Drive Infra Sector Growth The Rudrabhishek Enterprises Pvt Ltd (REPL)prepared Smart City Plan for Bhopal got selected in the very first round of Smart Cities Challenge, and that shows how well the company understands the futuristic infrastructure requirements of a modern-day city, says Prabhakar Kumar, DGM, Urban Planning, REPL, in an interview with Kartik Sharma of Elets News Network (ENN)

hat is a smart city for a common man?

Smart city offers an advanced lifestyle solution to the people and gives a healthier and comfortable living, provides opportunity for work and entertainment to make you happy. The city is more organised, self-sustained and utilises natural resources smartly. In short, itâ&#x20AC;&#x2122;s a system that simplifies the complex work to provide a hassle-free real time solution to the public.

What is the scope of Smart city in the country and how it is going to look? By 2050, about two-thirds of the worldâ&#x20AC;&#x2122;s population is expected to reside in urban areas, with India alone projected to add 404 million urban dwellers. Over the past few decades, trends indicate that although urbanisation has increased over time in the country, the major portion of the urban population (about 70 per cent) is still largely concentrated in only about six per cent of the cities and towns. As a result, there is tremendous pressure on existing larger cities and stagnation in smaller ones. This has led to more consumption of infrastructure assets, public services and housing, and our cities are nowhere in comparison to the developed nations in terms of quality of life it provides. Here comes the role of smart cities, as proposed by the Central government. The idea to build 100 smart cities was proposed in 2014 and was launched formally in June 2015. The strategy for building smart cities consists of area-based development through city improvement (retrofitting), city renewal (redevelopment) and city extension (green-field devel-

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PRABHAKAR KUMAR \ CORPORATE

COMPANY WITH A DIFFERENCE Rudrabhishek Enterprises Pvt Ltd (REPL) is a leading real estate and infrastructure consultancy, providing integrated services in the areas such as fund raising & financial advisory, infrastructure services, urban planning, GIS, architectural designing, structural designing, MEP, PMC, and sales & marketing advisory. It is an ISO 9001:2008 certified organisation, established in 1992, by Pradeep Misra – Chairman & Managing Director. Recently, the REPL-prepared Smart City Plan for Bhopal got selected, along with 19 other top cities, after the first round of Smart Cities Challenge. The REPL Group has designed and managed complex projects in sectors, such as Real Estate (Residential & Commercial, Group Housing, Integrated Township projects), Retail (Malls & Office complexes), Hospitality & Healthcare, Recreation (Sports Stadium), Water Sanitation & Environment, Solid Waste Management, Power Distribution, and HiTech & Smart Cities, to name just a few. The Group has the capability of taking up a greenfield or brownfield project and convert it into an integrated high-tech township, smart city, IT park or SEZ. REPL is uniquely positioned to manage projects right from the ideation stage and carry it through fund raising, planning, execution and finally marketing stage. REPL is empanelled with more than 30 government bodies and leading institutions in infrastructure and urban planning domains. The Group has the privilege of serving a number of esteemed clients from Government, Public and Private sectors. REPL has a strong pan India presence with its own offices in Delhi, Mumbai, Noida, Lucknow, Allahabad and Patna. For catering to clients from S.E. Asia region, REPL has office of its subsidiary RSPL in Singapore. RNL, a subsidiary of REPL, provides consultancy in Nigeria and surrounding regions. It has recently entered into a joint venture in Dubai (Global Rudrabhishek Ltd) as well. It is noteworthy that REPL has taken up projects in several countries across Eastern Europe and Western African region. For more details, please visit www.replurbanplanners.com

opment), besides a pan-city initiative in which Smart Solutions will be applied covering larger parts of the city.

How do you see the contribution of urban planning in a Smart City framework? Making any city smart is a continuous process. Since decades cities are growing, some organically on their own pattern and some through various planning interventions. Now, making a city smart in planning framework with technological interventions aims at making it sustainable, more livable, socially inclusive and efficient in all respects, hence the term “Smart City”. It is needed to understand the Smart City’s contribution in the overall urban planning and the vice versa to recognise urban planning’s contributions in the Smart City context. Any development, if planned in a proper way through various interventions, makes the development efficient, effective, and sustainable leading to a “smart development”. So, it is mainly the proper urban planning which gives platform to other smart features to sync, in order to make the city smart.

REPL is part of Smart City development process and got the mandate to develop Bhopal Smart City. Could you please brief about its planning and future development? The REPL consortium-prepared Bhopal Smart City plan is based on a 24X7 activity-based integrated live-workplay-learn-shop concept. The planning approach was based on Transit-oriented Development (TOD) with social inclusiveness. The proposed site for development spreads over 280-hectare vacant land in North TT Nagar. The planning of city ensures that there would be least commutation involved for all the residents, in terms of going to work or accessing the amenities. This is ensured through optimal usage of the land for areas of residences, office, education, medical and entertainment areas. The modern commercial zone would

provide better economic and employment opportunities. The Bhopal project has proposed a master plan entailing a vibrant mixed-use development. At the same time, due consideration was given to existing social and cultural infrastructure. Major religious structures and large institutional buildings were retained. In order to develop a modern and efficient smart city, a detailed plan is proposed, which would cover multiple aspects, like resource, topography and land use analysis, transportation system, water management system, solid waste management system, activitybased zoning, secured and safe living, etc.

Retrofitting the heritage core of the Bhopal city poses many hurdles. How do you plan to go about it? Retrofitting in an old city has always been a challenge due to its limited scope of development in the existing settlement, having no space for improvement as per norms, very limited scope for new projects/ facilities to develop, etc. Same applies in the case of Bhopal old city, having very limited space available even for a fire station. Solution may lie in strict imposition of firefighting norms at building level, and converting one of the government buildings into fully equipped fire station for surrounding areas. In Bhopal, redevelopment of Shivaji Nagar was chosen for Area Based Development (ABD) in Smart City Challenge. Lately, the location has been shifted to TT Nagar. As the plan presented is completely replicable and scalable, it is adoptable in similar manner.

What are the challenges in converting a plan into reality? Sometimes, lack of active and time-bounded participation of various private players, inadequate cooperation and initiative from government organisations, and changes in certain norms, among others, can hamper a plan’s conversion into reality.

Many a time, we fall short of maintenance budget. How do you intend to handle the issue? There will be a provision for the financial outlay of maintenance. Also, the PPP model will ensure that maintenance is taken care of in a sustainable manner.

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SPECIAL FEATURE / RURAL GOVERNANCE

Providing effective citizen services in rural parts is often an underserved area, accompanied by the hassles of running around to avail the facilities, in the absence of a proper channel and administration. To solve this issue, the Government of Karnataka has come up with an e-Panchayat initiative that aims to serve the rural population in a better way, writes T Radha Krishna of Elets News Network (ENN)

e-Panchayat to Serve

Rural Karnataka Better 34 egov / egov.eletsonline.com / SEPTEMBER 2016

RURAL GOVERNANCE \ SPECIAL FEATURE

he Government of Karnataka has launched Bapu Seva Centre, an initiative aimed at reducing hassles for villagers in availing essential services such as procurement of caste, domicile and income certificates. Known as the e-Panchayat initiative, a service centre is being operated on a trial basis at Kakol village of Ranebennur taluk, Haveri district, from July 1, 2016. The service centre, which runs independently out of the gram panchayat offices, will henceforth prevent villagers from having to scramble between municipal, taluk and tahsildar offices for their certificates. Apart from the services being made available online, citizens will now be able to obtain all relevant documents, including copies of realty transfer certificates (RTCs) of land in far away areas within minutes. The Panchatantra software has successfully interlinked all gram panchayats on a single network, thereby eliminating any delay in the process. According to Munish Moudgil, Commissioner for Survey Settlement and Land Records, Department of Revenue, Government of Karnataka, “An individual at Kalaburagi can now avail an RTC copy and all related details of a piece of land located near Devanahalli in the Bengaluru rural district.” The scheme, which was formally launched by Chief Minister Siddaramaiah, aims to provide 40 revenue services in a transparent manner at 6,019 gram panchayats. “The initiative is the first and largest of its kind in the country and will benefit 4.2 crore people. From July 1, services including issuance of RTCs at 2,000 gram panchayats are available while another 4,000 panchayats will be brought under its purview from August 1,” said the commissioner. The gram panchayats will charge a nominal sum, from `10 to `15, for the issuance of any of the 40 certificates, thereby enabling them to raise funds. The programme is the result of the government’s decade-long effort to create an integrated database, with the National Informatics Centre developing a software for the same. To ensure the system’s security to avoid

unauthorized modifications to RTCs, the fingerprint biometric technology has been integrated into the system. The e-Panchayat envisages implementation of various modules across the services and management functions within Gram Panchayat, including: Issue of trade licences and NoC l House-related services l Issue of certificates of Birth

l l

and Death, Income and Solvency Dissemination of internal process of panchayat agenda, voting and resolution Copy of proceedings of Gram Sabha and Action Taken Report (ATR) Receipt of funds/progress report Dissemination of BPL data

A state MMP project The National e-Governance Plan (NeGP) comprises 31 mission mode projects (MMPs), which are further classified as state, central or integrated projects. Each state government can also define five MMPs specific to its individual needs. e-Panchayat is an MMP under the state category. The panchayat represents the first-level of government interaction for over 60 per cent of the Indian populace, and provides a large number of basic services for millions of citizens living in rural locations across the nation. It is against this backdrop that the Panchayat MMP has been included in NeGP. The MMP aims to address and overcome the typical challenges faced in the villages, such as lack of reliable communication infrastructure, delay in delivery of services to citizens, low revenue mobilization for implementing schemes at the Gram Panchayat level, and lack of monitoring mechanisms for schemes.

SEPTEMBER 2016 / egov.eletsonline.com / egov

IT IN SECURITY / RAHUL KUMAR

Heavily regulated and data-intensive industries, like Banking, Financial Services & Insurance (BFSI), Healthcare and Pharmaceutical sectors are the ones that attract data breaches the most â&#x20AC;&#x201C; as much as 70 per cent more than any other sector, shares Rahul Kumar, Country Manager, WinMagic, in an interaction with Manish Arora of Elets News Network (ENN)

BFSI Sector Most Prone to Data Threats 36 egov / egov.eletsonline.com / SEPTEMBER 2016

RAHUL KUMAR \ IT IN SECURITY

ow WinMagic differentiates itself from other data security companies?

WinMagic is a focused data encryption player. It provides intelligent key management for encryption, with robust, manageable and easyto-use data security solutions. Even in encryption layers, which are the most fundamental layers from the security perspective, we are trying to ensure data security. We are highly specialised in the trade and that is why we have been in the business for the last 20 years. Heavily regulated and operations-based industries, like Banking, Financial Services and Insurance (BFSI), healthcare and pharmaceutical are the ones that are affected most by the data threats, as much as 70 per cent more than other sectors. Our customer satisfaction is what defines us best. Various big organisations, like large manufacturing organisations, and various other establishments of different size use our

assets against unauthorised access. Whether you’re a financial services or accounting firm, healthcare institution, government agency, school or others, SecureDoc can help with data integrity and other compliancerelated needs. The application aware intelligent key management capability embedded within SecureDoc CloudVM offers a single pane of glass view into where and how encryption is being deployed. The solution increases visibility and strengthens data security within virtual environments by controlling the encryption key management system across a vast array of layers, including end-points, file servers, virtual servers, Enterprise File Sync and Share (EFSS) solutions and Internet of Things (IoT) instances.

WinMagic’s SecureDoc solution secures data wherever it is stored, providing enterprise grade data encryption and key management policies across all operating systems end-point encryptions, because they find us focused, and we work very closely with the IT department of these organisations.

What is WinMagic SecureDoc? WinMagic’s SecureDoc secures data wherever it is stored, providing enterprise grade data encryption and key management policies across all operating systems. Our cloud solution spans across multiple platforms, i.e. users are able to share encrypted data between Windows, Mac, iOS, and Android users. SecureDoc is trusted by thousands of enterprises and government organisations worldwide to minimize business risks, and fulfil privacy and regulatory compliance requirements while protecting valuable information

Which sectors, according to you, are the most data sensitive? I would say there are three sectors, which can be said most data sensitive. First is the Banking, Financial Services and Insurance (BFSI) sector, because money is involved in all the data transfers. Then, organisations having somebody else’s data, like IT/ITeS and KPOs are the next most data sensitive. They live and die with someone else’s data. Customers also demand that their data remains secure. And thirdly, Healthcare and Pharma sector is becoming significantly important in terms of data security. Banks are no more just banks; now they have parallel IT department, which has equal pressure

like the other departments directly into financial transactions. Just to reduce security threats, they have been working hard and these solutions help in reducing their pressure in a big way.

What is your take on the recent Reserve Bank of India circular directing banks to have their cyber security policy? It’s a very good step taken by RBI towards data security in banks. The deadline of 30th September will help banks to create a secure policy towards securing data at each and every level. After an incident of data being stolen from three credit card companies and their Chief Executive Officers being fired, all financial institutions have geared up to have a much stricter cyber security policy. Now, in every board meeting at the end of the quarter banks have to present their progress in the data policy. We are in touch with some large banks to make sure that whatever they present before the board is implementable, and couple of banks has showed deep interest in our products.

What are your plans to implement data encryption policy in the government ecosystem? We came to India three years back, and ever since we have been working towards getting a significant large chunk of government assignments. We just got our first government order in India. We plan to work with the Defence establishment and would slowly expand to different government segments across India. I think in the next 3-4 months’ time, we would have more defence orders with us. We have very strong plan to get aggressive and work with various governments in the coming days.

SEPTEBMER 2016 / egov.eletsonline.com / egov

CORPORATE / K S RAO

Trust Sterlite Tech for Smart Networks Broadband infrastructure is backbone of the Governmentâ&#x20AC;&#x2122;s 100 Smart Cities Mission, and BharatNet and Digital India programmes. These projects have thrown up numerous opportunities for companies like Sterlite Tech, a leading player in the networking space, which has bagged smart city development projects for Gandhinagar and Jaipur, says K S Rao, COO - Telecom Products & Solutions, Sterlite Technologies, in discussion with Manishika Miglani of Elets News Network (ENN). Excerpts:

an you give us a brief about your role in the Gandhinagar and Jaipur smart city projects?

Our Jaipur project is currently under implementation, wherein we are deploying smart city applications in the second phase of the project. We will deploy this project in around six months. We are setting up Wi-Fi hotspots and information kiosks to provide connectivity within the city. The project will also include setting up video surveillance for the public sector and entail building multiple smart city attributes into one. We are also taking care of the command control setup that will upgrade the existing smart city functions. We are nearing completion of the Gandhinagar project where we have built security surveillance through cameras and information kiosks. We have also facilitated smart parking and smart lighting system for both Jaipur and Gandhinagar projects.

What is the cost of these two projects? Gandhinagar and Jaipur municipal corporations have primarily initiated these projects. Both these corporations have invested close to a quarter crore in the projects. With this investment, the initial setup for the smart city applications will be set up, before the funds start coming from the Government of India.

How much does the government contribute to Sterlite Techâ&#x20AC;&#x2122;s overall revenue? Nearly 35 per cent revenue comes from the government in both product and service businesses. It is a growth opportunity for the company in the telecom space with many investments happening in India.

38 egov / egov.eletsonline.com / SEPTEMBER 2016

K S RAO \ CORPORATE

Can you explain the Smart City concept from a network point of view? Having systems, like as camera surveillance and information kiosks, are the basic needs of any city. However, a smart city means changing the overall life experience of the citizens. That can happen only by focusing on the primary backbone of the smart city – broadband network for smart systems. Smart City as a concept requires good planning from an infrastructure perspective. It needs to be built in a sustainable manner that can serve the needs of the future – technologically as well as capacity-wise. That is why we are strongly advocating the need for a smart city having its own optical fibre network. It should be smart enough to communicate with all the elements in the system, like smart street lights and sensors, and provide digital information to the common command centre. This data can be ultimately analysed and used for planning and infrastructure creation for a smart city. We are currently focusing on the fact that planning and infrastructure creation for a smart city is done in a manner that provides long lasting benefits to its citizens.

Can you tell us about your strategic partnerships for smart city projects? We are currently working with various large solution providers and strategic partners that help us in creating smart communication network and application layers. We work with all the global vendors depending on the kind of projects we take up.

What do you have to say about the government’s BharatNet project, which you are a part of? It is an ambitious project with a vision to create a national broadband network. It has moved into a different format in the last couple of years, and brings last-mile connectivity between gram panchayats and blocks. It is very important for any country to have a full-fledged end-to-end broadband network. The competency for developing such a large network is huge and once the network is available, it can be used by various service providers. Currently, the government is contemplating various sides of engagements with states to speed up this programme. We have participated both at the state and central level, to see what

inputs can be provided from our side to support overall project deployment.

What can the government do to speed up this project? The definition of this project has been shifted from its original context to what meaning it currently holds. Originally, it was supposed to connect the blocks with gram panchayats with last-mile connectivity. Later, the government realised the need to bring this connectivity to the state level. Today, the speed of this project can be increased through involvement of the states because that helps in deploying the networks a little faster with the kind of support and control the states can provide. Implementing

government through our expertise in designing high-speed broadband networks, and customising it. As a company, we believe that data traffic is important for the government and private telcos to bring about a positive transformation in our everyday lives. India’s data networks need to be capable of transferring good amount of data. Both the state and the private players are presently modernising their infrastructure in this direction. This is precisely our core competency in terms of delivering smarter networks at all the layers.

What has been your contribution to the “Make in India” mission? The concept of “Make in India” is to make a country self-sufficient on the technology and

Today, the Government is talking about modernising its existing networks. Therefore, Sterlite Tech, as a leader in smarter network delivery, is enabling the government through our expertise in designing high-speed broadband networks and customising it a mammoth project like this cannot happen without active support of the state governments.

With so many technologydriven initiatives undertaken by the government, what all opportunities do you see for Sterlite Tech? The government is looking to digitising their operations. Their vision is not just to deploy a few hotspots but also to ensure a well-structured smart city with smart applications leading to a sustainable change in the life experience of its people. The government is talking about modernising their existing networks. Therefore, we, as a leader in smarter network delivery, are enabling the

research side and our government is making corresponding investments on this front. We have brought fibre technology to India through our high-end research focused manufacturing capabilities. We continue to invest in India and have enough capabilities and capacities to meet the country’s demands of fibre rollout for 4G, Digital India, Smart Cities and BharatNet. On the manufacturing capability side, we are investing hugely in research and engineering capabilities. Our research centre in Aurangabad is India’s only broadband research centre focusing on various network applications. We are building another Smarter Network Centre in Delhi and all these investments aim towards building the research capabilities for “Make in India”.

SEPTEBMER 2016 / egov.eletsonline.com / egov

PRODUCT LAUNCH

Cloud Alarm Monitor

for Real-Time Remote Monitoring MAXPRO® Cloud Alarm Monitor from Honeywell provides simple, scalable and secure cloud-based solution that works across multiple sites, reports Elets News Network (ENN)

oneywell, which boasts one of the widest security and fire portfolio of products and solutions, has now launched its leading remote monitoring solution, Honeywell MAXPRO® Cloud Alarm Monitor, in India. A first-of-its kind solution that integrates intrusion and closed-circuit televisions sub-systems, MAXPRO Cloud Alarm Monitor is a cloud-based platform that enables powerful remote monitoring and real-time response across multiple sites. It is an integrated, easy-to-install and cost-effective solution that brings together intrusion alarm monitoring, video verification, and bi-directional audio communication on to a simple, scalable and secure platform. It allows users to view alarms and video feed from their sites anytime, anywhere, using a virtual private network (VPN)-based

ABOUT HONEYWELL INDIA Honeywell (www.honeywell.com) is a Fortune 100 diversified technology and manufacturing leader, serving customers worldwide with aerospace products and services; control technologies for buildings, homes and industry; turbochargers; and performance materials. All of Honeywell’s global businesses have a strong legacy in India, built over the last eight decades. Honeywell’s India commitment is evident in seven state-of-the-art manufacturing and engineering operations, and five global centers of excellence for technology development and innovation. Honeywell employs close to 15,000 people across 50 locations including Bangalore, Chennai, Delhi, Gurgaon, Hyderabad, Madurai, Pune and Vadodara.

40 egov / egov.eletsonline.com / SEPTEMBER 2016

Unique features of MAXPRO Cloud Alarm Monitor

Plug and Play

l Easy to install and faster set-up at

sites. l Provides security and site analytics

for round-the-clock assessment of risk levels for all sites. l Preventive maintenance helps CMS operators anticipate system downtime.

secure internet connection. It avoids redundancy with greater service uptime. The solution’s scalability makes it useful for a wide range of multi-site applications, such as a domestic bank securing ATMs and branches across the country, or a multi-site franchise protecting its facilities against theft or vandalism. The system provides real-time surveillance of premises enabling efficient operations, profitability, and peace of mind. With its simple and easy-to-use interface for what are otherwise complex operations, the system offers a seamless experience with a standardized interface. “Designed to address today’s increasing security and safety challenges, MAXPRO Cloud Alarm Monitor is uniquely positioned to offer instant alarm monitoring and video verification through one seamless interface, providing a true end-to-end ‘Connected Building’ solution,” said Sharad Yadav, General Manager, Honeywell Security and Fire, India. “It is ideal for franchise owners or facility managers who manage the security of multiple sites spread across a large area. It enables central monitoring system (CMS) stations with real-time intrusion alarm monitoring, video verification, and bi-directional audio commu-

Scalable, Modular, Customisable l Scalable to support thousands of

sites, MAXPRO Cloud Alarm Monitor grows with the business. l Ability to extend the platform with add-on features for energy, fire, and access control with minimal incremental cost. l Flexibility to produce customized self-generated reports for an unbiased view of the health and security of sites.

Quality Support l System compatibility with other

Honeywell hardware ensures hasslefree integration. l Timely local support to ensure uninterrupted service. l Robust hardware and platform for lower downtime and false alarms. More details are available at http://www. maxprocloud.com/

nication, without the need for an on-premise software or advanced IT infrastructure.”

SPECIAL FEATURE / WASTE MANAGEMENT

Chandigarh Model of

Waste Management Can Make Cities Smart An efficient waste management mechanism is a must, among other things, for a city to be called ‘smart’. However, if waste management were the only criterion to define a Smart City, Chandigarh would have been the ‘Smartest City’, writes Priya Yadav of Elets News Network (ENN)

42 egov / egov.eletsonline.com / SEPTEMBER 2016

WASTE MANAGEMENT \ SPECIAL FEATURE

city can be called a city in the real sense of the term only if its waste is managed efficiently. And, a smart city can only be smart if its waste disposal is done in a smart manner. The City Beautiful, Chandigarh, lays claims to being beautiful not just on account of its manicured gardens and green spaces but also because of its garbage-free roads, markets and residential areas. Being accustomed to topping the sanitation chart across the country when it comes to cleanliness, Chandigarh is known for its emphasis on managing its garbage, nearly 400 tonnes, generated daily. Spelling out his vision for the country’s first planned city in terms of waste management, Chandigarh Municipal Commissioner (CMC) B Purushartha, told Elets News Network (ENN), “Traditionally, India is known as the country of villages. But this has dramatically changed in a relatively short duration of time – past few decades have seen massive urbanisation. Mostly, we have not been able to plan effectively and now see a haphazard growth of concrete jungles which lack basic civic facilities. A city without waste management is not a city at all. For a place to qualify as a city, it must have a proper system in place for management of its waste, which must be environment friendly as well.” Chandigarh, which has recently been added to the list of cities to be developed into smart cities, is now looking at improved ways of managing its waste. “Waste processing is a basic and fundamental feature of any city. I do not consider it as a smart feature at all. For any place to be

B PURUSHARTHA Commissioner, Chandigarh Municipal Corporation

Waste processing is a basic and fundamental feature of any city. I do not consider it as a smart feature at all. For any place to be recognised as a city, it should have a robust waste processing system in place

The Chandigarh Municipal Corporation has imposed fines on those found littering in public places. Unlike other cities, in Chandigarh, the Corporation keeps a sharp look-out for defaulters recognised as a city, it should have a robust waste processing system in place,” said the Municipal Commissioner, a 2002 batch IAS officer. City Beautiful’s waste generation has nearly doubled in the past two decades. As of now, it has a waste processing plant that converts about 75 per cent of the city’s waste into fuel pellets. “However, this is not enough,” said Purushartha. “We have to take waste disposal very seriously and ensure that it is done in a hygienic, healthy, sustainable manner. We are in the process of

DR ASHWINI KUMAR SHARMA Director General, NIELIT

Training of government officials is very important for us to become aware of the right way to dispose of e-waste

upgrading our waste processing unit and soon the waste will not just be turned to compost but also energy will be generated.” After studying various models, the municipal corporation is now starting a pilot project in a few selected sectors in the city where residents will be provided with bins to segregate the organic and inorganic waste. This waste segregation at source is expected to make waste disposal more efficient. As of now the city has door-to-door waste collection in over 90 per cent of the area. Chandigarh’s 1.05 million people generate about 400 tonnes of solid waste every day. The city employs 4,085 sweepers, which is 2.65 sweepers per km of road. More than 95 per cent of Chandigarh’s population is plugged in to a sewage network and there is no mess of overflowing drains or open drains. Also, the Corporation has imposed fines on those found littering in public places. Unlike other cities where hardly any challans are issued for dirtying public places, in Chandigarh, the Corporation keeps a sharp look out for defaulters. In aggressive drives, garbage bags dumped are often opened and clues – like envelopes with addresses are looked for to trace the defaulters. Last year, the Corporation issued 3,543 challans

SEPTEMBER 2016 / egov.eletsonline.com / egov

SPECIAL FEATURE / WASTE MANAGEMENT

City Beautiful’s waste generation has nearly doubled in the past two decades. As of now, it has a waste processing plant that converts about 75 per cent of the city’s waste into fuel pellets (notices) to people found littering in public spaces and earned Rs.6 lakh in fines. Those who refused to pay were prosecuted. To make things easier both for the residents and the Corporation, a provision is made by the Corporation to have construction waste removed efficiently. Earlier, the waste generated during construction or renovation work was dumped carelessly or mixed with organic garbage. But the CMC has now made a dedicated team that responds to a helpline number and promptly removes all the waste as requests pour in. This debris is being dumped in sites identified as low lying which need to be filled for proper leveling. With a view to enforce the segregation of Waste and to ensure better management of

Municipal Solid Waste in the city, the City Corporation, in association with the Chandigarh Animal Welfare and Economic Development Society, has built ‘Sehaj Safi Kendras’ and ‘Khad Bano Kendras’ at various places of the city and the residents of those sectors have been asked to dispose of their household garbage or horticulture waste at these designated places only. In the smart city proposal, the civic body has laid stress on improving Solid Waste

ANWAR SHIRPURWALA Executive Director, MAIT

A large volume of electronics and IT waste gets accumulated at government offices and there should be proper training imparted to the concerned stakeholders for better handling and disposal of such e-waste. The government must ensure heads of departments and other staff are sensitised to the need for responsible management of e-waste, understand e-waste management laws, and strictly adhere to the rules and best practices on a day-to-day basis

44 egov / egov.eletsonline.com / SEPTEMBER 2016

Management. City targets scientific disposal of all solid waste by 2020. For efficient Solid Waste Management, the civic body plans to distribute stainless steel dual garbage bins to residents to facilitate the segregation of solid waste at source. Two bio-methanation plants are coming up and other local waste-to-energy/ compost solutions are being explored. Innovative ways are being explored by the UT Administration to dispose of waste effectively. The UT Department of Science & Technology, in collaboration with the Centre for Environment Education, launched decentralised solid waste management project under the ‘Waste-to-Wealth’ concept. A machine, ‘Ecoman Foodie’, has been installed at the Institute of Hotel Management in Sector 42 of the city. The machine worth Rs 3.13 lakh converts organic waste into compost within 24 hours and solves the waste problem completely. This compost can be used for plants. The machine can process 85-90 per cent waste material into organic within 24 hours. The machine being set up can turn the food waste into 25kg compost in a day. The machine occupies less space and does not produce any stench and filth around it during processing. The machine will be used on trial basis for a few days and if it turns out to be a success, the administration, along with the Corporation, will install it at different other places in the city.

CONFERENCE OUTCOME

29 July 2016

Elets Technomedia organised the 10 th edition of Smart City Summit in New Delhi on 29 July 2016, bringing together key stakeholders from Government as well as Industry, who play a pivotal role in changing the urban landscape of the country. We bring here glimpses of the event.

egov / egov.eletsonline.com / September 2016

CHIEF GUEST AT THE INAUGURAL OF THE SUMMIT

Steel production plays an important role in the development of a city. We, under the guidance of PM Modi in the last two years, have managed to reach the third position from being at number four in terms of steel production.

VISHNU DEO SAI Honâ&#x20AC;&#x2122;ble Minister of State Ministry of Steel Government of India

Launch of the Smart City Summit special issue of eGov magazine

Elets 10th Smart City Award Winners

September 2016 / egov.eletsonline.com / egov

SESSION BUILDING SMART CITIES CHALLENGES & OPPORTUNITIES

During the last years, the chief executives of UPSRTC have been focusing on modernising the operations of the corporation. Intelligent transport management system (ITMS) was conceived in 2011 and we are the only organization with a fleet of 10,000 buses which are fully incorporated into ITMS. The components of our ITMS are vehicle tracking system - each vehicle is fitted with GPS and we can track each vehicle online â&#x20AC;&#x201C; which helps us in route planning and management decisions. We also have electronic ticketing machines in all our buses.

If you look at the history of every civilization, there are three Ts which drive its growth. They are trade, technology and towns. Any civilisation which has prospered in the past or prosper in the future rely on these three aspects. And we ignore these three, we are probably not going to create a smart city.

SANJAY JAJU

Director, National Highways and Infrastructure Development Corporation Limited

DR ASHISH KUMAR GOEL

Managing Director, Uttar Pradesh State Road Transport Corporation (UPSRTC)

Smart cities have no meaning without smart citizens. It means we need to have intelligent people to be able to take this concept to another level. Without peopleâ&#x20AC;&#x2122;s participation, nothing can happen. Since Udaipur is a city of lakes, our main focus is to conserve the heritage of the city. We have total project proposals for Udaipur amounting to `1221 crore, out of which BBD project is of `880 crore and pan-city proposals stand at `341 crore.

Cities until now were built on the backbone of water, land, etc. But we are building future smart cities, they will be built on the backbone of public transit. We can play a pivotal role as a technology company facilitating mobility in cities around the world. Digitising some of the transportation networks within the city is really important as it is highly inefficient for a car to just have one person in it when we talk about travel. This is because car ownership has skyrocketed in a decade or so.

B L JATAWAT

AKSHAY BD

Executive Director, Rajasthan Urban Drinking Water Sewerage & Infrastructure Corporation Limited

Head-Public Policy, UBER

INDUSTRY PERSPECTIVE

egov / egov.eletsonline.com / September 2016

SESSION SMART CITY MISSION THE WAY FORWARD

We have been trying to highlight the importance of research in contributing to the smart city initiative while particularly working with municipal councils and state governments. Smart city entails restoration of natural resources. A smart city has to be smart in terms of managing its natural resources, be it forests, water bodies, plots, plains or rivers. All this is absolutely critical.

JYOTIRAJ PATRA Regional Evidence Advisor (Ecosystem Services for Poverty Alleviation-ESPA) South Asia, British High Commission, New Delhi

Smart services is all about delivering smart services, be it – smart water management, garbage management, and traffic congestion control – which makes the life of citizens better. Barcelona as a smart city has embarked upon several projects. They are collecting data on the efficiency of energy management being used in various buildings and energy being a scarce resource has to be managed properly.

There are three essential pillars for the successful creation of a smart city. MeritTrac is India’s largest examination services company. For the last 13 years, we have been working with close to 400 client. When we talk about computerized.

DALJEET SINGH Head Government Business, MeritTrac

VIPUL KUMAR

Consulting Engineer, FireEye

INDUSTRY PERSPECTIVE

September 2016 / egov.eletsonline.com / egov

We need to see how other cities in the world are organised – what are the practices they are following and the technologies they have implemented – to know how they are in involved in the different processes of making smart cities.

Diu has a population of 40,000 spread over 30 wards. We have taken up eco tourism in a big way, and solid waste management is already being taken care of and door-to-door garbage collection arrangement is working out well. We have taken assistance from Gujarat where we aren’t self-dependennt.

GEORGE KURUVILLA

Chairman & Managing Director, Broadcast Engineering Consultants India Limited (BECIL)

President, Diu Municipal Council

We made all-out efforts for Faridabad to get selected as one of the smart cities, though there was hi-tech city Gurgaon close by to compete with. Traffic management is one of the major issues to be addressed before the creation of a smart city. This is one aspect which Faridabad keeps addressing on a daily basis through good management of traffic. Pollution is another area where our city has already done well.

Dehradun is a big city and given the rapid pace at which our civilization is growing, solid waste management is a very big challenge for us on which we are already working. The other challenges of our city include engaging citizens for the growth of a city as they are the ones who highlight the different problems a city faces on a bigger level.

D R BHASKAR

Director-IT, Dehradun Municipal Corporation

Nodal Officer-Smart Cities, Faridabad Municipal Corporation

HITESH SOLANKI

egov / egov.eletsonline.com / September 2016

MANISH PANT

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SPECIAL INTERVIEW

Special Address by the Chief Guest during the award ceremony to smart city administrators from across India DR JITENDRA SINGH

Honâ&#x20AC;&#x2122;ble Minister of State (Independent Charge) DoNER, PMO, Government of India

The smart city programme is flagship initiative by the Modi government and your contribution as a company in these kinds of initiatives is going to be highly significant. A public-private partnership, or the well known-PPP mode, is really important for achieving 100% objectives envisaged by the government as everything cannot be left to the government in terms of fulfilling its plans.

egov / egov.eletsonline.com / September 2016

SESSION

SPECIAL INTERVIEW

LEVERAGING TECHNOLOGY FOR

SMART URBAN TRANSPORTATION

Metro trains alone cannot be the answer to transportation needs of the country as Metros cater to a miniscule of the population. Therefore, the government is working on a comprehensive mobility plan involving both motorised and non-motorised modes of transport.

DURGA SHANKAR MISHRA Additional Secretary, Ministry of Urban Development, Government of India

September 2016 / egov.eletsonline.com / egov

SPECIAL INTERVIEW

The public transportation system in India is broken, over-stressed and not well equipped to address the sort of challenges and demands being fed into the cities on a daily basis for which we need smart solutions. Smart mobility does not mean harnessing the power of technology to get one person from one point to another. It means to impact other aspects and avenues of your lifestyle which us where Uber has been able to leave a mark.

Congestion, mix traffic composition, inadequate transport infrastructure, inadequate bus transportation system and extremely limited rail services and high vehicular population are some major transportation issues in urban areas. A well co-ordinated effort is required in improving road infrastructure â&#x20AC;&#x201C; bypasses, ring roads, service roads, and flyovers- along with making better arrangement for road alignment and intersection improvement.

RACHIT RANJAN

K RAVINDRA NAIK Transport Commissioner, Government of UP

Public Policy & Government Relation, UBER

INDUSTRY PERSPECTIVE

In 2005, there were 25 lakh vehicles in the state of Telengana which is a 3.5 times increase in the number of vehicles in the last 10 years. But the roads are not increasing at the same pace as the number of vehicles. Practically, there is no city in the country today where we donâ&#x20AC;&#x2122;t have huge traffic jams along with high levels of pollution. All this is happening because people are buying more number of cars as a sign of a status symbol.

SANDEEP KUMAR SULTANIA Transport Commissioner, Government of Telangana

egov / egov.eletsonline.com / September 2016

Smart cities is a dynamic eco-system of citizens, authorities, companies and research centres to co-operate and develop products and services to foster innovation with an aim to develop an attractive and competitive smart city. IT plays a key role in developing the infrastructure of the cities. In 2011-2014, there has been an overall spending of $60 billion in this sector world over. Technologies such as IoT, innovative services and network security will be majorly responsible for the creation of smart cities.

PREM NARAYAN

Director, Ministry of Railways, Government of India

SESSION

SPECIAL INTERVIEW

INNOVATION & TECHNOLOGY FOR SMART CITIES

There is no universally accepted definition of a smart city till date. It means different things for different people and for different cities and different countries depending upon the level of understanding and willingness to change. For an environmentalist, a smart city is a green sustainable city; for a politician, it will be an efficient city; for a consultant, it means a news business opportunity and for an IT provider a smart city means an automated city.

SHUBHA N BHAMBHANI

General Manager, Bharat Sanchar Nigam Limited (BSNL)

September 2016 / egov.eletsonline.com / egov

SPECIAL INTERVIEW

To align with Government of India initiative of building smart cities, the Government of Uttar Pradesh is well aligned as we as a company are providing internet solutions through wi-fi, li-fi and LED smart solutions based on sensors. We are coming into the solar solutions to optimize the energy and the most critical part in the smart cities is that apart from the technology, we are enabling the manpower through education and other things. This means that we are making the people smart.

JAGMOHAN

Chief Operating Officer, Shreetron India Limited, Government of Uttar Pradesh

The important components of a smart city include e-governance, waste management, water management, energy management, mobility along with using technology for reducing the carbon footprints.

K C DHIMOLE

Technical Advisor to Chief Minister, Government of Arunachal Pradesh

egov / egov.eletsonline.com / September 2016

SPECIAL INTERVIEW

Till 2040, the population of India will increase by 30 crore. This figure is more than the population of America. This means we will have to build enough infrastructure in the next 25 years which America has built in 300 years. We will have to ponder on how much of this infrastructure is to be built in which cities. But we cannot have a correct estimation of this measurement at this stage because we don’t know the percentage increase the cities will witness in the coming times.

PRADEEP SAXENA

Architect and Author of ‘Rethinking Urbanism’ Book, Bhopal

The problem with cities has been that we prescribe the remedy without knowing the malady. We blindly adopt western solutions without adapting those as per our requirements. But the incumbent government’s initiative to adopt global solutions with an eye of local requirements is appreciable.

P P SRIVASTAVA

Retired IAS officer and former Member, North Eastern Council

September 2016 / egov.eletsonline.com / egov

SPECIAL INTERVIEW

MOBILITY PARTNER

PSU PARTNER

CAPACITY BUILDING PARTNER

SUPPORTING PARTNER

MUNICIPAL COUNCIL PARTNER

See you all at JAIPUR DECEMBER 2016

egov / egov.eletsonline.com / September 2016

ASSOCIATE PARTNERS

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