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Live Webinar
Workplace Civility: Respectful Habits Lead to Increased Productivity, Decreased Liability Instructor:
Judi Clements
Date:
Tuesday, October 21, 2014
Time:
10:00 AM PDT | 01:00 PM EDT
Duration:
60 Minutes
Location:
Online
Register Now
"The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit."
Overview: Encouraging civility in the workplace is becoming a corporate goal in our diverse, hurried, stressed and litigation-prone society. A civil workplace is good for employees, managers, customers, and the bottom line. Rudeness, however, has become so commonplace that we often can't escape it.
Areas Covered in the Session: l l l l l l l l l
Pinpoint the characteristics of respectful communicators Self assess your civility index Diagnose how & why civility breaks down Choose the most respectful communication practices Understand the negative consequences of gossip Develop a positive communication climate to enhance productivity Utilize civility litmus tests Use appropriate email and meeting etiquette Practice the Top Civility Guidelines
Who will benefit: l l l l l l l
Managers Supervisors Leaders Human Resource Professionals Shift Leaders Customer Service Providers & Managers Front Line Employees
Instructor: Judi Clements President, Judi Clements Training & Development Judi Clements President of Judi Clements Training & Development, in Clifton Park, NY, is a veteran training professional who offers training, coaching and keynotes in the areas of management, communication, wellness, and customer service. Judi is a frequently sought after conference speaker and performer who offers inspirational & humorous programs, with a "laugh-while-you-learn” approach . ....more Suggest Topic More Webinars Click here to Register www.TrainHR.com 161 Mission Falls Lane, Suite 216, Fremont, CA 94539, USA. Phone: +1-800-385-1627 or Fax your PO to: 302-288-6884 If you do not wish to receive this training alerts from TrainHr.com Click Unsubscribe