Cooperation and innovation

In support of these plenary meetings, there are three working groups, which usually meet four times per year (more if necessary).

Under the WG Balancing there are two task forces. The task forces are set up on an ad hoc basis to handle specific issues when necessary. Currently, two task forces are active:

Contact centres

Elia’s two Contact Centres receive and handle requests for information from various sources: local residents, contractors, engineering firms, public authorities, utilities and project developers, to name just a few. Because of the specific risks involved in working near a high-voltage facility, anybody wishing to carry out work close to high-voltage lines, high-voltage pylons, underground electricity cables or high-voltage substations is required to report these works to Elia. We can then provide them with maps of the relevant facilities and instructions about the safety measures to take while working near them. There are statutory timeframes within which Elia has to answer the requests (7 working days from receipt).