InXpress - The whole package by Elite Business Magazine

The whole package

Helping manufacturers, distributors and retailers make shipping do more for their bottom line

Are you tired of subscribing to someone else’s routine?

Ready to break the nine-to-five mould but daunted by building a business from scratch? InXpress has the entrepreneurial answer! We put you in the lucrative position of shipping facilitator for the e-commerce world.

The trillion-dollar courier sector is growing. Our franchisees are prepared for it, and you could be among them! With our proven sales model, brand, and support network, you can enjoy the flexibility and freedom to run a business around your lifestyle. Invest in a low-risk, high-return venture and join an elite franchise community today!

Take control of your time! Contact the InXpress Opportunity Team to learn more. gb.inxpress.com/franchise-opportunities

Welcome

InXpress has a lot to celebrate right now – not just its 25th anniversary, but the accolades that have been heaped on it lately

ITS core achievements are extraordinary. In the Elite Franchise Top 100 list, it’s number six. Out of 923 brands entered in the BFA’s Franchisor of the Year Award, it won bronze. And at the Global Franchise Awards, it was highly commended in the Best White-Collar category.

So, what does InXpress do to win all this praise? Essentially it’s a shipping expert, big on customer support, that also provides software specifically designed for logistics.

In an era of e-commerce and global trade, that’s a sensible business to be in. Because while it makes good sense to ship items efficiently and economically, many companies don’t have the

knowledge or the time to master the process for themselves.

Here’s where InXpress distinguishes itself from independent couriers and onesize-fits-all software providers. Its network of shipping specialists keeps an eye on how these goods are moving. They’re always ready to step in, offer advice or handle issues on a customer’s behalf.

Every four seconds, someone ships a parcel through InXpress. Why are customers so loyal to them? Mainly because they go above and beyond to ensure their service is unbeatable.

Since its founding in the UK in 1999, InXpress has replicated this winning strategy internationally.

It now has more than 450 franchisees across 14 countries, with a global system revenue that exceeds $310 million.

Its mission is to provide unbeatable software and customer support, using unparalleled industry knowledge and reach.

What’s more, with thousands of customers worldwide, its robust yet flexible business model enables franchisees to fulfil their business dreams.

A new franchisee can be confident they’re in the right hands. Given its successful history, InXpress has both the facilities and the know-how to train and support them in running a sales and business management franchise.

In addition, it places a huge emphasis on giving back to those less fortunate. Over the years, it has raised thousands of pounds for charities and supported people in need.

Whether they’re transforming gardens or making crafts for community centres to sell, its volunteers have devoted hundreds of hours to good causes.

Here at Elite Franchise, we hope the articles in this supplement will inspire you to find out more about this remarkable enterprise.

A sector that’s going places

From packaging through to delivery, logistics has it covered

LOGISTICS is crucial. In fact, it’s the lifeblood of global trade. If the movement of goods and materials seized up, so would the whole of society.

But what exactly is logistics? And where does InXpress fit into the picture?

Put simply, logistics covers all the processes that businesses use to store and transport their goods to customers.

The franchisees at InXpress don’t actually move any items, however. Instead, they’re a specialist intermediary – the critical agent connecting businesses with valuable services.

“There’s so many crosssections of industry that you can get involved with,” says Jason Tattersall, who owns the Blackburn franchise.

“It might be an engineer down the road selling an aeroplane part that needs to be in Dubai, or a vendor selling football shirts in Spain. We’ve always got a conversation with someone.”

The most obvious link in the logistics chain is transport. On top of that, there’s warehousing, inventory management, packaging, and delivery to the end recipient.

Taken together, these play a vital role in the growth of trade,

as they help to facilitate the movement of goods across borders.

Let’s examine each element in turn.

Transportation

The movement of materials and goods, whether by air, by sea, or – mostly on vans and trucks –by land.

Warehousing

Before the goods are taken to their destination, inventory is managed, orders are processed and the items themselves are stored safely in a warehouse until they are needed.

Inventory management

It’s essential for businesses that inventory is managed effectively, so that the right amount of stock is available at the right time and place. This means tracking inventory levels, forecasting demand, replenishing stock and optimising storage space.

Packaging

Products must be well packed to prevent damage. In addition, they need to be packaged in line with the company branding and in the most sustainable way. Materials that are biodegradable, compostable,

recycled and reusable should be considered, along with those that have a lower carbon footprint. Moreover, unnecessary packaging should be avoided as much as possible.

Delivery

Ideally, customers should have a range of delivery services to choose from. Depending on the product, these may include next-day delivery, two-hour time slots, the option to leave the order in a safe place and so on. The demand for speedy, efficient delivery services has skyrocketed with the growth of e-commerce – a transformational force in the logistics industry.

Technology

The Covid-19 pandemic prompted the logistics industry to adopt more customerfriendly technology, such as driver tracking, and images as proof of delivery. Broadly, the industry has seen significant advancements in recent years, including GPS tracking, software solutions for route optimisation, inventory management, and real-time tracking of shipments. The standout, proven opportunity that comes with an InXpress franchise can be secured at a low cost compared to other franchise brands. For a yearly fee of £35,000 plus VAT, franchisees can potentially earn unlimited residual income. The only physical assets they need are a laptop and a phone – so, essentially, they can work from anywhere.

MOVING ON UP

In the midst of an e-commerce boom, InXpress has the scope to double or triple in size, says co-founder Adam Thompson

THE Covid-19 lockdowns left a deep impression on everyone, but as far as Adam Thompson is concerned, this was when e-commerce came into its own. “Our growth rate was unbelievable, because everyone was sat at home and ordering online,” he says.

Even now, memories of the pandemic are leading new franchisees to InXpress, the logistics company he cofounded 25 years ago. “When they saw the delivery drivers out working, and they saw that people were still shipping, that piqued a lot of people’s interest.

“They think that transportation would be a good business to be part of, so they seek people like us out. They might not know much about the industry, but they know that it’s growing and that it won’t be going away any time soon.”

Based in Rochdale, InXpress was the brainchild of Adam’s entrepreneurial father, John,

whose research showed that similar companies were taking off in the US. Until a parting of the ways in 2003, it started as a master franchise for Unishippers, an American brand. “The UK seemed like a prime market for this type of business, because no one else here was really doing it,” says Adam.

These days he is InXpress’s Chief Revenue Officer, but back then he was working long, arduous hours as its first salesperson, “bringing a lot of customers on as quickly as we could to prove the model, prove the concept”. The challenge was to recruit five franchisees, of a similar entrepreneurial spirit, who’d perform well.

Fast-forward to the present, when InXpress is a proven success and a multi-awardwinning operation. “Now you’re pointing at your success, right? You’re selling history –as opposed to the early days, when you’re selling opportunity.”

There are not many people who will do everything that that customer needs with one phone call

In Germany and France, InXpress is just being established. “So, we’ll say to the French candidates for example, ‘We’ve got 100 franchises in the UK, we are successful and we need entrepreneurs. We need people who can help grow the business with us.’”

Focused on SMEs

In recent months, the company has earned three major accolades: from Elite Franchise, the Global Franchise Awards and the British Franchise Association. How has it achieved such a sterling reputation?

One unique selling point is that it focuses on SME businesses, “because the larger type of customer knows everything they need to know about shipping anyway. They’ve got their own shipping departments. The small to medium-sized businesses don’t.

“You’ve either got the receptionist or the owner booking in the shipments themselves. If they’re sending a shipment to South Africa and they’ve never done that before, they don’t know the type of paperwork they need. So, we’ll be their outsourced shipping department as such, and we’ll talk them through everything that they need to do.

“What sets us aside from the competition is that no one else does that. No one’s really interested in SME business.”

Another point worth noting is that InXpress sets out to be a one-stop shop for every product. “So, whether you’re sending a small parcel in the UK or a large ocean container globally, we’ll do all of that.

Our systems are turnkey solutions, so pretty much as soon as they pay their fee, they can start to bring on customers

Again, I think that brings about an element of solid customer service from who we are and what we do.

“We have over 20,000 customers worldwide, we have 12,000 customers in the UK, and our USP really is our customer service. There are not many people who will do everything that that customer needs with one phone call or through one portal. If they succeed in their business, we succeed in our business.”

Shipping consultants

To be clear, then: what do franchisees do from one day to the next? “It’s a good question,” says Adam. “We are a sales and marketing-orientated business, so the first and foremost responsibility of the franchisees is that they go out and find new customers. Then they do everything to keep that customer shipping with us.

“As a franchisor, we give them the tools to do that. So, we work on the carrier relationships. We work on the IT platforms. We give them all the sales enablement that they need to win business. But it’s the franchisee’s responsibility to find and keep customers.”

The other aspect of the business is operational. “They may do some tracking and tracing of shipments, they’ll ring the carriers if the shipment goes wrong, they’ll be pricing

certain jobs, and they’ll be understanding what’s gone wrong when a product is stuck in customs,” says Adam.

He describes his franchisees as shipping consultants. “So, they’ll go into a business, they’ll sit down and they’ll analyse whichever carrier they’re using. What are the carrier’s strengths and weaknesses? What are the pain points they’re experiencing?

“They’ll obviously talk about price, but ultimately it will bring about an analysis where we’ll take away their invoices, we’ll look at all their shipments and we’ll come back and write a proposal for them.

“We’ll say, ‘Right, in this lane, for this type of shipment, you’re better off using DHL, for all of these various different reasons.’ For instance, DHL are really good at sending over to Africa. They have good customs clearance and a good network over there.

“If the company is sending all their products to America, we’d more likely recommend FedEx. Then we’d work with them on pricing to make sure we could at least equal what they were paying with their current supplier, or even save them 5% or 10%.”

Learning the ropes

To be an InXpress franchisee costs £35,000 plus VAT for a year. What do people get in return for that?

“Our systems are turnkey solutions,” says Adam, “so pretty much as soon as they pay their fee, they can start to bring on customers. We give them access to our online shipping portal and the InXpress Management System, which they run their whole business from.

“But in reality, they need three things when they come to us.

Even if they’ve sold before, they need to go through our sales training. They may not have sold transportation, or sold in the way we want them to sell.

“We’ll then give them customer service training. How do we keep customers for longer?

How does InXpress want its customers to be looked after?

“And then we give them some IT and business training. Here’s what a business looks like at InXpress. Here’s the type of checklist that you need to be checking every single day. Here’s how you understand your IT.”

On top of all that, the carriers have their nuances as well.

“They do the same job, but they work quite differently. So, we train them on how all of that looks.”

Generally, it takes about two years for franchisees to settle into their role fully. As well as attending conventions

and regional meetings, they’ll receive regular training, such as visits from business coaches. Sometimes these coaches will go out selling with them, attend appointments or help them to hire salespeople.

A vision of the future

Who, then, is InXpress looking for? “Hard, smart working regular people,” says Adam.

“This business is not easy, so they do have to be out there every single day knocking on doors, listening to customers, sharing their experience, and if you don’t get out every day, you’re not going to succeed. They need to be smart. There’s a lot to learn – like the software, and the carriers – particularly if you’re coming from outside the industry.

“What brings people to us is the industry’s potential. They

really see a vision of people ordering from home, businesses ordering online, repeat business, the freight side of the business, import-export, and the fact that they can scale this business fast with only a small number of employees.”

But is it a good industry to be in at the present time? “100% it is.” Because of high inflation, shipment counts are 10% to 15% down on last year – a stage in the business cycle that happens every five or six years, says Adam.

“A lot of carriers are going backwards in their revenue,” he adds, “but I think it speaks volumes that even in tough times, we don’t. We look after our customers and bring more customers onboard, which means that in a year to 18 months, when the market changes, we’ll get that natural growth from the customers that were brought on now.”

With 12,000 customers that ship on a monthly basis, InXpress has less than a 1% market share. “And the UK has what, five-and-a-half, six million businesses?” There’s plenty of scope to double or triple in size, says Adam.

“It’s just going to take time and effort. We need to make sure that we’re not squeezed for price and that our technology and our process remains relevant. We’ve been around for 25 years, so if we were going to be squeezed, that would have happened already.

“The carriers understand the benefits that we bring to them and to SMEs, so they work with us now and not against us. I think, all in all, that the future is bright for us – provided we remain competitive in those areas.”

Is franchising right for you?

It takes a certain type of person to manage an InXpress franchise. Here’s what the company is looking for

WITH the right guidance, running a business can be tremendously profitable.

InXpress has clearly found a winning formula, so we asked its team what they look for in a franchisee.

A senior sales background

Ideally, candidates should have a successful sales background and experience of managing a sales team.

Passion

There are no guarantees, but the drive to succeed MUST come from you. Do you have the burning ambition?

Commitment

Being a franchisee is very much a hands-on position.

This is a fast-paced, dynamic business, and your role will be all-encompassing.

Culture

We’ve built up a GREAT culture that embodies the values, ethics and personality of InXpress, so it’s crucial your values align with our brand.

Outstanding customer service skills

Without our clients, we have nothing, so it’s vital to your business and our brand that we give, give and GIVE to the people who pay our wages. We pride ourselves on giving outstanding service to clients and the community.

Leadership and business experience

A solid team is imperative, in the service industry especially. Together we’ll get a clear picture of your natural talents and strengths, providing support in any areas you may find challenging so that you can and will be a great business leader. Show people you care, as we care about you and your business.

The ability to work within established systems and guidelines

We at InXpress have worked hard to make our systems easier to follow. Because of our hard work, it’s simple to do things the InXpress way – provided you stick to our guidelines.

Business acumen

Industry experience is an advantage, but is not imperative if you have a strong sales background. Our hands-on training can give you the skills you need, but you must have a head for business and understand your responsibilities as a franchisee and business leader. To help you along, we can also introduce you to experts in the field.

Competent, ethical management experience

We are an open, honest company with a proven, successful business format. We hold these values high and expect our business owners to maintain our trusted reputation.

What’s your appetite for success?

We define success as a profitable, active, dynamic business that provides for you and satisfies your aspirations. At InXpress, it’s our business to ensure you deliver on your promise. Bring your spark and we’ll kindle a flame, transforming your ambition and hard work into a profitable enterprise.

For the full story, visit www.gb.inxpress.com

Climbing the corporate ladder getting you down?

Step off the rung and into your own business! Your InXpress franchise opportunity awaits. gb.inxpress.com/franchise-opportunities

CASE STUDY: Jason Tattersall, Blackburn franchisee

‘We can help pretty much everybody’

about, because I can’t carry on like this.’ So I did, and it appealed to me.

“That’s how I got into it, really. Word of mouth. Best form of advertising.”

A

positive approach to selling makes Jason Tattersall the consummate franchisee

WHEN it comes to making sales, Blackburn franchisee

Jason Tattersall takes an oldschool approach. “I’m out and about, because I like that,” he says.

“A lot of franchises sell by telephone and email, but I like the face to face, out in the field. Going to see people and just turning up somewhere. Knocking on a door and putting myself forward, which I enjoy.

“I tend to do a few days of that, and then go back into the office, following it all up. After knocking around the industrial estates, I’m trying to coach them into getting involved with us. That can be testing, but it’s

like that in any business.”

Logistics wasn’t always Jason’s forte. Until 11 years ago, he and a colleague imported Asian furniture, till the market grew steadily more difficult. Disillusioned, the colleague went to work in the Rochdale head office of InXpress, and was so enamoured of its business model that he bought into a franchise.

Jason, meanwhile, “was working seven days a week, pretty much, till God knows what time of night. One day I had an epiphany and thought, ‘I’m going to have a look at these franchises he’s told me

To begin with, the company’s openness impressed him.

“You can go in and they’ll go through all the details. Then, once you’ve got a grip of all that, they’ll give you a list of franchises that you can ring up and speak to directly.

“You can ask them how they go about things, and from that point it’s a case of you thinking about whether you’re suitable. Then they’ll do all the training, which is very well done, and as well as the head office, you’ve got a good support network of franchises that will help you if you’ve got a problem.”

The emphasis on sales, sales and more sales was right up Jason’s street. Not every franchisee has that kind of background – some prefer to hire telesales people, he says, “but it’s still inevitably down to you to close it. For me, it

wasn’t really that big of a deal, because I’ve always been in sales. Whether it’s corporate or on a market, I’ve always been somewhere, selling something.”

One-stop shop

What InXpress offers to its customers, he says, is “a full transportation or logistics one-stop shop. So, we’ve got a portal the clients can use to book a parcel themselves, and if it’s an e-commerce customer that’s doing a lot of parcels, we can integrate it to the website so it self-populates and saves them a lot of time.

“We’ve also got the freight side, so if there’s an importer or an e-commerce guy bringing items in from China or America or wherever, we can get the quotes on sea freight or air freight. We can help pretty much everybody, even if they need something moving very quickly, the same day. We can be all things to one person, if you will.”

The sales potential is large

because so many corners of industry need logistics. “Knock on a business’s door and there’s usually some aspect of it you can tap into,” he says. “Not always – you probably wouldn’t knock on a hairdresser’s door, I suppose – but with most industries, nine times out of ten there’s something that you can quote for. It’s a good position to be in.”

He’s a stickler for customer service too. Remember how high-street banks used to be, when you could speak to the manager? “We try to be like that,” he says. “So, if you have a problem with some packaging, say, and you ring me, I’ll have a look at it. That’s how we try to do it, which gives us more of an edge than just going, ‘Well, we’re £5.50 and he’s £6.’

“Some people will pay the same, or a bit more, if they can pick up the phone and talk to somebody – if they know someone local that they can put a face to and get along with. That’s how we try to do

it, rather than the ‘press this, press that’ type of thing.”

Proactive

Would he recommend becoming an InXpress franchisee? Absolutely, he says, but with caveats. A measure of resilience is essential. “You’ve got to be able to take some forms of rejection, because there will be people out there that won’t jump just because you’re cheaper. You’ve got to have some persistence and not take things personally. You’ve got to have a ‘just keep going, keep going, keep going’ type of attitude.

“If you’ve always worked for somebody else, it might be a bit of a shock to you. You’ve got to go into it with your eyes open. There will always be issues and problems, so you’ve got to just be ready to adapt. You’ve got to say, ‘Look, I want to do this. I’m going to go out there and I will get it,’ because it’s that kind of business.

“If you were to say, ‘We need X amount more, what are we going to do?’ then it’s not like just putting a billboard out. The beauty of this is you can go, ‘Right, I’ll go and see another 30 people this week. I’ll ring another 20 up.’

“You can be proactive when you’ve got an issue, rather than just sit there and think, ‘Well, if we put this advert in, something might happen.’

This is something that you can make happen, which is one of the things that appealed to me.”

Jason (centre) receiving an award at the UK Convention which took place in Ibiza in May this year. Pictured with Jon White (left), Chief Commercial Officer EMEA and Adam Thompson (right), Chief Revenue Officer.

CASE STUDY: Nikki Edwards

Real-world lessons in management

With no sales experience to begin with, ex-teacher Nikki Edwards has built up two thriving InXpress franchises

NIKKI Edwards’ franchising journey is very different from most of her InXpress peers –mainly because she doesn’t have a sales background.

For 18 years, Nikki was a PE teacher in a secondary school. She knew, however, that the InXpress business model worked, because her father and younger brother Adam were the company’s founders.

For a while, she owned the Chester franchise and employed someone else to manage it. That all changed in 2012 when she gave up teaching and took over the running herself.

“I had no business background, but my husband had set up our franchise with a person that worked for us,” she says, “and I knew that I’d have plenty of people to fall back on to get the help and guidance that I needed.”

Effectively, she was a brand-new franchisee who needed the same training as everyone else. Was it an eye-opener? “Not really,” she says, “because I knew how it ran in principle. It was more about getting into the nittygritty of it. The eye-opening

thing was how different it was to a teaching career, and how much I would need to adapt.”

Understandably, she wasn’t sure if she could handle the sales side of the business. “I gave it a good go, but that wasn’t my strength. So, when we came to a point financially where we were able to recruit salespeople, that’s what we did. Being self-aware of what you can and can’t do is very, very important.”

Being self-aware of what you can and can’t do is very, very important.

Had she seen other franchisees making a good living? “Yeah,” she says. “I saw the big potential and knew what we were capable of, because I’d seen it in the network. But you’re never going to get there without having smaller targets in place.”

The initial head-office training drove home this message. “It was all about what you want to be at three

months, six months… How many customers are you aiming to get at that point? What’s your turnover? What would be your margin growth at that point?

“It’s all about those small targets along the way, but then it helps you to realise that you are progressing, you are moving, and you can start to look a little bit further afield.”

Nowadays, Nikki and her husband Paul have a second franchise, in Manchester. She handles customer service while he monitors how the salesforce is performing.

“Collectively, we probably have about 400 customers. Volume-wise, we must be dealing with 9,000 shipments a month, and we’re a smaller franchise compared to some of the big dogs.”

It’s satisfying, she adds, but you need to be a grafter. “Also, someone willing to learn and develop, because the logistics industry is everchanging.

“Running your own business is 24/7, literally. But we’re doing this to build a business that we can sell for our retirement.”

Meet the team

The UK decision-makers who make InXpress shine

Adam Thompson

Chief Revenue Officer

Adam helped to found InXpress, running a pilot franchise in 1999. He then recruited almost 100 franchisees as Managing Director before becoming the EMEA region’s CEO. Since 2023 he’s been Chief Revenue Officer, overseeing revenue, franchise sales, marketing and training.

Vicki Woodward Head of Operations EMEA

Vicki has over 23 years’ experience in logistics and joined InXpress in 2012. As Head of Operations, she works with the IT team to ensure software and products are delivered effectively. At home, Vicki has a son, a grandchild and a beloved Cocker Spaniel.

Hollie Emerson Business Support Manager

Hollie joined InXpress from the construction sector in 2021. Her responsibilities include supporting franchise sales, planning and running events such as conventions, sales conferences, regional meetings and training sessions. In her spare time, she likes to keep fit.

Robin

Page Director of Franchising

Robin has developed and managed growth strategies in the retail, hospitality and B2B industry. In 2018 he joined InXpress, where he manages the UK’s business coaching team, overseeing training and development. His interests include boating, fishing and watching football.

Jon White

Chief Commercial Officer EMEA

A keen motorcyclist and family man, Jon has over 35 years’ logistics experience with roles at DHL, UPS and Evri. His guidance since 2017 helps InXpress UK to shine globally, win awards and repeatedly make the ‘1,000 Companies to Inspire Britain’ list.

Lucy Henderson Franchise Support Manager

Lucy has been with InXpress for 17 years, originally with the Leeds & Manchester franchise. She has been Franchise Support Manager since March 2024, heading a team that helps the day-today running of franchises. Outside of work, she enjoys foreign travel.

Angela Brown EMEA CFO

Having led finance teams in SMEs and larger corporates, Angela provides strategic insights, analysis and recommendations to senior managers at InXpress, while working to improve financial processes and controls. She enjoys camping, walks in nature and family nights in.

Andy Mitchell

Director

of Carrier Development

Andy was one of the first InXpress franchisees in 2002 and was so successful, he joined the UK management team in the role of supplier negotiation and development. While running his franchises, he helps to develop the brand across the EMEA region.

To boldly go

In its first 25 years, InXpress has taken the franchising world by storm. Here’s how you can be part of its future

IN April this year, InXpress treated 30 of its top franchisees to a week-long Caribbean cruise from Miami. That’s how you mark a 25th anniversary in style. But InXpress has much more to celebrate than that. Industry awards that place it in the franchise top ten, for example, give it the sort of stature normally reserved for the likes of Subway and McDonald’s. Since 1999, through recessions and a pandemic, the firm’s many franchises have continued to grow, proving the resilience of its business model. In the UK, a mature InXpress franchise can expect to generate more than £250,000 a year in net profit. This is the bar to aim for.

Here, then, is a flexible opportunity in which a relatively low investment yields high returns. Apart from a laptop and phone, no physical assets are needed to begin with, and the franchisee can work anywhere with a stable internet connection: home, the office –even a Thai beach!

An industry on the up

The growth of online retail in recent years has been

extraordinary. In the UK alone, 160 parcels are sent every second – and as mobile phones and artificial intelligence evolve, this kind of shopping is getting easier and more convenient.

With customers across more than 1,000 industries, InXpress is ideally placed to service this market. They trust its services time and time again because it consistently saves them time, money and hassle.

A loyal customer base means a solid business for the franchisee, enabling them to enjoy the work-life balance they’ve always dreamed of.

Start-up made simple

The good news is that becoming a franchisee with InXpress requires no logistics experience. It’s more important that candidates be salesoriented, with an aptitude for business.

Helped by highly acclaimed trainers, new franchisees will learn everything they need to know about sales and the shipping industry in two weeks. The course at head office, designed to give them the

confidence to hit the ground running from day one, covers:

• Sales;

• Customer service;

• InXpress’s software;

• Effective sales management;

• Motivation skills;

• Product and industry knowledge; and

• How to manage time, territory and customers.

Crucially, the support doesn’t stop there. A network of established franchisees, an online university and regular visits from the company’s dedicated support team ensure that franchisees are always on the ball and fully informed of industry developments.

State of the art

InXpress has established long and lasting relationships with trusted courier partners. That leaves franchisees free to concentrate on building sales and working towards their goals.

As a frontrunner in the logistics sector, the company uses cutting-edge technology to make its operations speedy and efficient for everyone. Its online portal webship+ helps customers save hours on their shipping and gives franchisees valuable insights into their business performance.

Carriers pick up, transport and deliver the pre-booked consignments. All the franchisee has to do is to find

SMEs that regularly ship, deliver impeccable customer service to them and ensure their package is safely and punctually delivered.

The next step

If you want to learn more about the InXpress business model, it’s best to speak to the company directly.

You can meet the team, speak to franchisees, discover more about available markets and territories, and ask any questions you wish at one of its Discovery Days.

When you’re ready to take the next step, call 0800 195 2125 or email info.uk@inxpress.com

Giving back to the community

A huge part of the company’s ethos is InXpress Gives Back, where staff members and franchisees put their time and efforts into worthy causes.

When the parents of William Burns, a baby born with a rare muscular condition, learned that a groundbreaking treatment centre would be opening in London, the InXpress team paid for his physiotherapy sessions.

A £2,000 donation to the charity Enterprise East, based in Essex, financed a special outing to the theatre for adults who face barriers to employment.

After a member of the head office team completed a 120km hike in Spain for Carmarthenshire’s Many Tears Animal Rescue, InXpress added £1,000 to her £400 sponsorship.

And when the firm’s three most ardent motorcyclists rode from the UK to Portugal, they raised a whopping £5,263 for people and charities close to their hearts.

Connect with people to grow your business—no hard selling required. Contact InXpress to get started! gb.inxpress.com/franchise-opportunities