Talking Business

we moved into the new factory, we saw an opening that needed to be rectified - our presentation skills to clients with our design and sales teams," says Simon. "We are very much looking forward to seeing where Vortek Spaces takes us with our journey with Planit.” Vortek Spaces allows SMW to show customers exactly what their new kitchen will look like, and make changes before any construction work begins, thereby increasing customer satisfaction and reduce the risk of errors or misunderstandings during the installation process.

In addition to the software customisation and training provided by Planit Australia, Simon also notes the excellent support provided by the company's service team and technical support. "The Helpdesk has always been great – happy days, they just sort it out for us." The face of the Planit Australia service team, customer concierge, Noel Sayer, explains that “working as a facilitator and ensuring that our customers have the best possible service experience” is the keystone to “providing fast, efficient, and effective service on time, every time, something we pride ourselves on. Our technical support consists of a combination of deliverables beyond the technical aspects - the best possible communication, response time and operating effectively to provide customers with the right solutions to their problems, so customers can obtain the most benefit while minimising downtime.

As Planit Australia National Service Manager, Gordon Guppy, observes, “The most important thing in providing good service to a customer is a strong foundation to the relationship - you really need to know who the customer is and how they're operating, both internally with their own team, as well as externally with their own customers. Seeing the excitement on our customers' faces when they incorporate new technologies and capabilities into their operations is always a really proud moment, knowing that we have been a part of, and have been able to contribute to, their growth and journey. Having met Simon and his team