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AboutUS MPLUS+ is the leading Maintenance Services Company serving over 30,000 residential and commercial units across Dubai and Abu Dhabi in some of the most prestigious developments including Dubai Marina, Arabian Ranches, Downtown Dubai, Jumeirah Park, Palm Jumeirah, Khalifa City and Al Bandar. With years of experience delivering maintenance solutions to residential communities, commercial and retail units, the MPLUS+ experience is unparalleled. MPLUS+ gives customers the confidence in knowing that the service provided is of the highest quality. MPLUS+ is the property services division of Emrill Services that keeps customers at the forefront of their business. MPLUS+ provides value to residents and corporate clients with unique online technologies that allow them flexibility to order services, pay, manage their accounts and track orders online. MPLUS+ services include: HomeSure preventative maintenance covering Electrical, Plumbing and Air Conditioning; EcoSAVER, our home energy saving solutions package and BusinessSMART, our office/ retail maintenance package. All packages have been created to save you time, hassle and money giving you peace of mind for all of your maintenance requirements.
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Abu Dhabi
Dubai
OurTEAM With over 500 experienced and dedicated personnel, we are able to provide quality service with quick response times throughout Dubai and Abu Dhabi with a vision to expand to other emirates in the future. The MPLUS+ team consists of the Customer Service Team, Community Managers, Administrators and Mobile Maintenance Teams that are strategically positioned across the country to ensure our teams reach you within the guaranteed response time. The MPLUS+ teams are self-organising and empowered to deliver the highest level of customer service in their capacity ensuring that customers get the best experience no matter which team you interact with.
• Largest Home Maintenance Service provider in the UAE • Over 30,000 registered users • Dedicated online portals & site teams for major communities • 24/7 customer care centre • All engineers are certified & accredited in their field (Electrical, Plumbing, Air Conditioning) • 30 day warranty on workmanship • Community Rewards Programme: Free ‘Love Where You Live’ Privilege Card
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CustomerHELPDESK We operate a fully self delivered Customer Helpdesk, 24 hours a day, 7 days a week. Our Helpdesk provide support to our customers ensuring that their needs are met related to raising a request, profile management, product information enquiries, and feedback & complaint management. The Helpdesk utilizes the Online Portals that handles the day-to-day job and customer accounts which enables efficient management and processing of requests in an instant.
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OnlinePORTALS MPLUS+ is the first in the region to have online portals dedicated to each community across the UAE. Our portals offer the most advanced customer support operations in the market providing a premium end-user customer service experience to a base in excess of 30,000 homes. Our online portals are set up with a service catalogue directly available for the consumer or it can be tailor made with branding for corporate entities such as; real estate agents, property managers, community managers and owners associations etc. Through the online portals, customers are able to manage their account, order services, track requests, securely pay bills and access support from anywhere in the world at the click of a button. These sophisticated online operational systems are supported by a 24 hour Customer Helpdesk providing proactive support and efficient speed of response. An extension to our Helpdesk, customers always remain informed with the ability to raise requests and receive instant status updates. We provide: • • • •
Account Management Instant Information Service Store Online Payment & Statements
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OurQUALITY CENTRE OF EXCELLENCE Our state-of-the-art Training Centre ensures that MPLUS+ staff provides a consistent quality service by driving innovation with standard operating procedures, web-based knowledge sharing, extensive training and development programmes. Each division within the Centre is led by a recognised industry expert allowing our clients to benefit from industry best practice, new trends and innovation for strong and efficient performance. Through the Centre of Excellence, we continuously drive the development of our staff and services to increase productivity and customer satisfaction while clients benefit from cost efficiencies.
MobileTECHNOLOGY At MPLUS+, we recently launched mobile technology solutions equipping our technicians with smartphones, which enables them to receive and act upon jobs on the go. With the help of mobile technology, our teams can access work orders, schedule tasks, receive job history of previous visits and other relevant information needed whether it is pictures, manuals, invoices or checklists. This allows quicker response times ensuring that engineers are fully aware of scheduled job requests, whether they are new or a follow-up. The quicker we can notify an engineer of a task, the sooner the task can be completed. The system also enforces processes, which means that engineers are able to gather data in a specific way, resulting in fewer mistakes. Our new mobility solutions offer the following benefits:
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Quick attendance to job requests Quicker job completion Well informed technicians Accurate response times Customer payments recorded immediately Reduced waste in paper consumption
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OurSERVICES MPLUS+ gives customers the confidence in knowing that the service provided is of the highest quality, whether purchasing an annual MPLUS+ Home Maintenance, EcoSAVER or BusinessSMART package or just a single service. HomeSure Home Maintenance packages provide you with preventative maintenance solutions for your Air Conditioning, Electrical and Plumbing. This maintenance package provides you with the confidence that your home will be well maintained by skilled professional technicians on a yearly basis.
AIR CONDITIONING
ELECTRICAL
PLUMBING
HANDYMAN
RENOVATION
PAINTING
CLEANING
PEST CONTROL
BusinessSMART offers business owners an office/retail maintenance solution taking away hassle and giving them an efficient working environment. All BusinessSMART packages have been created to suit each business owner’s needs according to their office/retail space. EcoSAVER is an energy saving package for your home giving you the opportunity to save a GUARANTEED 15% off your household utility bill, whilst reducing your carbon footprint. EcoSAVER will reduce utility consumption on your Air Conditioning, Water and Lighting equipment without affecting their performance throughout your home. Other services we offer include: Solar Film, Artificial Grass, Water Retention Soil Additives and many more.
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ResidentialSERVICES MPLUS+ partners with Property Managers, Building Owners and Facility Managers to protect their & their clients’ investments by providing professional maintenance services with quick response times that ensure individual units, buildings and communities are well maintained, clean and secure. Effective residential maintenance provides good living standards to residents and is crucial to maintain rental and property value. Some of the communities we operate in:
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Al Bandar Arabian Ranches Downtown Dubai Dubai Marina Dubai Media City Dubai Festival City Emirates Living Jumeira Jumeirah Beach Residences (JBR) Jumeirah Village Circle (JVC) Jumeirah Lakes Towers (JLT) Jumeirah Village Triangle (JVT) Khalifa City Palm Jumeirah The Villa, Dubailand Umm Suqeim
CorporateSERVICES MPLUS+ provides solutions designed for commercial premises, office complexes and manufacturing industries, supporting our clients’ businesses by combining a full range of maintenance services under multiple bespoke packages that are best suited to corporate environments. Our main objective is to reduce maintenance costs and enable our clients to focus on their core business without added hassle. Our mobile maintenance solutions cover Air Conditioning, Electrical and Plumbing Prevention Services, as well as Handyman, Pest Control, Renovation Services, Cleaning and Painting. We offer set pricing options based on the square footage of your office unit or alternatively we can provide a tailored quotation, specialised for your needs. All of which can be implemented using our online portal systems, giving clients the flexibility to order services, pay, manage their accounts and track orders online.
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RetailSERVICES MPLUS+ provides mobile maintenance solutions to mall management and retailers across the UAE. Our solutions are flexible and can be tailored for the requirements of a particular location. Our services are designed to provide the best fit for the client with bespoke solutions which include mobile support or static onsite teams, emergency response and dedicated support teams. Our preventative maintenance includes Air Conditioning, Electrical and Plumbing Services, as well as Handyman, Pest Control, Renovation Services, Cleaning and Painting. We offer set pricing plans based on the square footage of your retail unit or as an option we can tailor make a specific package according to your requirements. All of which is accessible to manage through the online portals. We currently maintain over 500 retail units across Dubai and Abu Dhabi in some of the following malls:
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Dubai Festival City Dubai Marina Mall Mall of Emirates Mirdif City Centre The Dubai Mall The Outlet Mall World Trade Centre Mall, Abu Dhabi Yas Mall, Abu Dhabi
EcoSAVER is an energy saving package for your home giving you the opportunity to save a GUARANTEED 15% off your household utility bill, whilst reducing your carbon footprint. EcoSAVER will reduce utility consumption on your Air Conditioning, Water and Lighting equipment without affecting their performance throughout your home. The MPLUS+ EcoSAVER package can be ordered online and our team of experts are able to install energy saving devices into your most frequently used Air Conditioning, Water and Lighting utilities without a prior inspection of the premises.
ADVANTAGES ✓ ✓ ✓ ✓
Guaranteed savings of at least 15% off your utility bill. Returns achieved as early as within 12 months. Reduce your energy consumption and protect the environment. The only company to provide easy to use on-line account to book and pay for your services.
ADDITIONAL SERVICES • • • •
Solar Film (Price on quote) Artificial Grass (Price on quote) Water Retention Soil Additives (Price on quote) Under Sink Water Filter (Price on quote)
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‘Love Where You Live’ (LWYL) is the MPLUS+ Privilege Card which offers great discounts from a directory of businesses across Dubai. We work with participating local businesses to bring together great offers and discounts covering Lifestyle, Leisure, Dining, Shopping, Fitness & Health and Hospitality through using the FREE ‘Love Where You Live’ Privilege Card. Simply put, any person who owns a home or lives in Dubai is eligible for a free ‘Love Where You Live’ Privilege Card that will provide them with great discounts from participating businesses in Dubai and beyond. A list of our LWYL Partners are available on www.mplus.ae
TESTIMONIALS “Thank you so much for fixing our toilet so quickly today. We really appreciate it. Kosvar and his team did a wonderful job. They were polite and worked very well.” -Theresa Dommett, Emirates Living “From the bottom of my heart, I am grateful to you and thankful for helping and assisting me over a long pending issue. I am dealing with MPLUS+ only because of Rajesh. Today, I am also with MPLUS+ just because of your service. It took only 20 minutes to solve my problem and worth it for the appreciation. Thank you!” -Villea Singh “Thank you Mr. Tanveer for the job that was done at my apartment. He was highly professional, well done jobs and effective results. Thank you to you and your team at MPLUS+.” -Ali Zaagoug, The Greens “First and foremost, a special thanks for the support that you gave during our call this morning. It was really wonderful. This is great customer service. I will now go through these details and confirm the package that I would like for my villa. Many thanks.” -Arif Khan, Emirates Living “Just a note to say thank you for your service this morning. I called at 8, was booked in for the afternoon, I assume you had a cancellation so you came at 11am and the drain was unblocked by your knowledgeable and friendly team. Please pass this onto your management. Thank you!” -Ian Pask, Emirates Living ”Thank you to Mr Abdul Qadeer and his team Rajesh, Wali Mohd, Khalid and Azam for the excellent painting job done at our villa. The job done is to our utmost satisfaction and we are happy that we hired MPLUS+ for the painting of our rooms. We will certainly recommend to our family and friends.” -Malcolm and Premila D’Souza, Emirates Living
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www.mplus.ae 800-MPLUS (67587(