Partner hub updates

Partner Hub

The latest updates

We have been listening to your feedback and suggestions on how to improve your experience in partnering with Endeavour, and working within Partner Hub.

Supplier Experience

We are still on the journey of improving your digital experience by creating new User Experience (UX) and User Interface (UI) components to tailor and improve the article submission, enrichment and management processes. We would like to update you on the following improvements to the Dashboard and updates to Article Submission and Enrichment Processes.

What has changed?

We have introduced a price submission section for you and more filters which enable your view to be tailored. We’ve made some changes to the Packaging Tab when submitting a New Product via the Range review calendar for ease of use:

Support training materials

There is updated online training support materials available. Please click here to view the videos and reference material.

Range Review Engagement Windows

Within the Partner Hub Dashboard you will now be able to find the Endeavour Range Review Engagement Windows in the ‘What’s New’ section. Here, you will find six months of our upcoming Engagement Windows.

Product Withdrawal / Recall Management (PWRM)

The PWRM Admin and Stock claim functionality are now available. This will make it easier for you to have a more reliable and consistent experience in managing claims.

What do you need to do?

Cost recovery associated with a recall or withdrawal will have been collated and calculated by the PWRM coordinator and checked by your Category Manager, and will now be available for you to review in Partner Hub.

Firstly, review the admin and/or stock claim submitted associated with a Product Recall and Withdrawal, then if all details are correct you will need to approve it. If you choose ‘Not Accepted’ rather than approving it, please add comments about why you haven’t accepted it, and contact your Category Manager to discuss. In addition, we have also provided clarity for the Admin Claim. The additional fields that have been added are cost centre name, type, number of stores, fee per store (inclusive of GST) and articles.

Support training materials

Click here to view support videos and reference material, which will explain the step-by-step process of how to manage PWRM Claims in Partner Hub.

Change and Range change Freeze this Christmas

We are sharing with you the change freeze dates over the month of December/January. We ask that requests are kept to a minimum to assist the workload for our Stores and Supply Chain teams, allowing them to focus their efforts on our customers at this busy time. • The change freeze is effective from

Monday 5th December 2022 to Sunday 8th January 2023 • The freeze on Range changes going to stores is from 14th November 2022 to 29th January 2023. (Exceptions to be approved)

Register for a training session Partner Hub Help & Support

We offer online training sessions on Partner Hub. Please click here to register and select a date and time that is suitable for you. Once you register, you will receive a confirmation email with details on how to join the training session. This will also provide you with an opportunity to ask questions. Should you have any enquiries or require more information in regards to these topics, please do not hesitate to contact Partner Hub Support by raising an admin case for support.