OUTPUT - Autumn 2014

www.eua.org.uk

In this issue: • The Energy Efficiency Agenda • Energy Efficiency: The Human Dimension • NW Bicester - Thinking About Tomorrow • Running on Rubbish • ESOS - Is There a Better Way?

AUTUMN 2014

Events Seminars 2014/15

2014

November 5

HHIC Parliamentary Reception House of Lords

Sponsored by Lord Whitty this event will celebrate the 10 year anniversary of the heating evolution – the compulsory condensing boiler. In 2005 shockwaves travelled through the industry following this change, a change which has transformed the heating industry and is still the measure that has had the single biggest impact on improving the energy efficiency of UK homes. A perfect example of how the industry can apply common sense and work together to achieve great things.

November 6

Gas 2014

Manchester United Football Club, Manchester

The conference programme this year examines how the RIIO challenge is being met in key output areas, explores the challenges and opportunities of a future gas grid, and like the permanent residents of our venue this year, explores what we need to do to reposition our industry in the champions energy league!

2015

March 4

Utility Street Works

Cavendish Conference Centre, London

Annual update on policy, regulation, innovation and safer, more efficient, less disruptive Street Works

May 14

EUA/IGEM Gas Industry Awards Lunch London

This prestigious annual industry awards includes a drinks reception and lunch.

www.eua.org.uk/events

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CONTENTS

Editors

WELCOME

regulars

2 4 6 7 8 9 8 9 features 0 2 5 6 7 Utility Networks

HHIC

ICOM

HWA / MARC

Presidents Column

Welcome

Welcome to the Autumn issue of OUTPUT.

Energy efficiency is a key priority in supporting household and business energy consumers with rising costs. It is also essential in maintaining secure, sustainable energy supplies, as well as promoting economic growth - the energy efficiency sector is worth more than £18 billion. Above all it is at the heart of decarbonising the UK. So if the benefits of energy efficiency are so tangible, why isn’t take up of energy saving measures moving at a faster pace? The answer of course is that it’s not straightforward.

Savings tend to accrue over long time periods making spending today hard to justify and difficult decisions in weighing future benefits against current costs. This issue of output highlights research into some of the thought processes that may be influencing decisionmaking, which makes interesting reading.

Engagement with Government is a key part of EUA’s remit and we are delighted to have contribution from Caroline Flint MP, Shadow Energy & Climate Change Secretary in the ‘View from the House’ column.

I hope you enjoy this issue.

Caroline Taylor Editor, OUTPUT

View from the House

Spot the Radiator!

Twenty-first century radiators are increasingly inventive in style, colour and form, some challenging the conventional wisdom of radiator design. See if you can spot the five designer radiator options throughout the articles and features in this issue of OUTPUT! ....PS answers on page 20

Leading Voice

New Members - Member List

EUA President Vic Tuffen (Tuffentech Ltd) EUA Vice President/Treasurer Ian Hughes (Kingspan Hot Water Storage)

The Energy Efficient Agenda

Chief Executive Mike Foster

The Human Dimension

HHIC Director Roger Webb ICOM Director Ross Anderson

NW Bicester

Sainsburys Case Study

Gemserv

Design and Publishing Mike Hill Graphics, Stratford upon Avon

OUTPUT

ICOM

Energy Association

Editor/Enquiries Caroline Taylor caroline@eua.org.uk 01926 513762 Energy & Utilities Alliance (EUA) Camden House, Warwick Road, Kenilworth, Warwickshire CV8 1TH

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UTILITY NETWORKS NEWS

The Power of a

Collective Voice

Gas Storage Membership of the Group is open to any company involved in natural gas storage in the UK as owner, developer or operator.

The group formed in 2006 and is chaired by Roddy Monroe of Centrica Storage Ltd. Because of the importance of supply security this group is particularly active meeting about every six weeks. Key representatives from Ofgem and DECC are usually present at the meetings to contribute to the significant issues affecting the sector and enabling members to put forward their own views. The group is very proactive in lobbying and regularly forms sub-groups to tackle specific issues which have included HSE,technical, ratings and tax groups.

economic, technical and physical aspects of storage market development and construction, storage costs, impact of regulation on gas storage facilities, new storage projects, European gas storage market What’s coming up: GSOG meeting, HSE Working Group meeting - September, Cheshire Facility Managers Working Group Meeting - October

Network Engineering & Equipment Group (NEEG)

Key issues:

Gas Storage Operators Network Engineering & Supply Chain Equipment Manufacturers

Chairman: Andy Vine, Crane Building Services & Utilities

Metering & Data

Membership of this group combines the Network Engineers - those who provide engineering services for the UK’s utility infrastructure. Their customers in the UK include the utility transportation and distribution companies, including National Grid, Wales & West, Scottish & Southern and Northern Gas Networks, and water Companies etc. – and the equipment manufacturers. They supply the components for the UK’s utility infrastructure, from pipes and fittings for the National Transmission and Distribution Systems through to the connection fittings for meters.

Their customers in the UK include the utility transportation and distribution companies, their contractors, and other manufacturers in the supply chain.

Utility Networks News Caroline Taylor, Membership & Communications Manager, EUA The Utility Networks division has three key member areas which help steer and formulate the consensus view on industry issues and provide useful benchmarking, information sharing and networking opportunities for members.

Within these key areas are five active groups which meet on a regular basis to discuss matters affecting their business sector. Meetings include presentations from representatives of other companies and stakeholder organisations whose activities impact on their business (for example Ofgem, DECC, HSE, E&U Skills).

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Key issues:

Member groups also respond as a collective voice to industry-relevant developments such as government consultations, codes of practice, formation, modification or enhancement of draft legislation or changes to the regulatory framework. An industry view is often more powerful than a single company and very much sought after

by Government. The five groups include:

Size of group: 14 companies – which includes all of the UK’s current gas storage operators

Frequency of meetings: Every six weeks

EUA Contact: Vanessa Webster 01926 513763 vanessa@eua.org.uk

RIIO and Regulatory updates, Innovation, new products-route to market, Unconventional Oil & Gas, Skills & Training, Street Works

What’s coming up: Meetings in September (presentation from Ofgem giving their view of RIIO, tour of the DNV GL Labs and Test Facilities), November (National Grid update on RIIO, tour of Wolseley’s Sustainable Building Centre) & February (GISG)

Size of group: 33 companies

Frequency of meetings: Every two to three months, at EUA offices in Kenilworth or hosted by member companies around the country. Group supported by Network News dedicated newsletter.

EUA Contact: Peter Day 01926 513759 peter@eua.org.uk

AUTUMN 2014

Metering Services Chairman: Dave Gregson, Calvin Capital Membership of this group is open to companies involved in the provision of metering services – Manufacturers, Meter Asset Managers (MAMs), Meter Operators (MOPs) and Meter Asset Providers (MAPs). The UK has over 60 million domestic meters and around a million industrial and commercial meters. The smart metering implementation programme has significantly expanded the activities of this group and the scope of their role within the metering world.

Membership provides the opportunity to contribute to the shaping and development of the market for metering services.

Sponsors and will be board members of SMDA Ltd when it is set up.

Key issues: SMIP, SMETS, GBCS, CHTS, Security Architecture and Accreditation, Interoperability, Interchangeability and Intercompatibility

What’s coming up: Joint group meeting (with Metering Services & Data & Communications group) in September including presentation from National Grid Metering Size of group:: 7 companies including all the UK’s main meter manufacturers

Frequency of meetings: Every two/three months

EUA Contact: Gary Cottrell 01926 513764 gary@eua.org.uk

Key issues: Smart Metering Implementation Plan (SMIP), Smart Metering Equipment Specification (SMETS), GB Companion Specification (GBCS), Communications Hub Technical Specification (CHTS), Skills & Training,

What’s coming up: Joint group meeting (with Metering Technology & Data and Communications group) in September including presentation from National Grid Metering

Size of group: 12 companies

Frequency of meetings: Every two/three months

EUA Contact: Gary Cottrell 01926 513764 gary@eua.org.uk

Metering Technology Chairman: Jeff Cooper, Elster Smart metering has dominated the agenda of this group for several years. With mandated rollout of smart meters currently scheduled for the end of quarter 3 2015, the Smart Metering Equipment Specification, GB Companion Specification, CHTS, Security Architecture and Accreditation criteria are top priority.

Output from this group has been fed directly into DECC at every opportunity via EUA representatives attending relevant meetings, to help ensure a worthwhile and positive outcome from the Smart Metering Implementation Programme. This group of members are seen as a crucial participant at all levels of the Smart programme by all sectors of the industry. EUA as part of its activities with this group are key stakeholders and sponsors of the SMDA strategy

Data & Communications Management Chairman: Gerard Van der Hoven, Xemex The UK has many Data and Communication system and equipment providers who predominately service the Utility and Energy sector. The development of new technology to meet customer demands is high on the agenda. The scope of the group includes all aspects of smart metering data, communications, data protection, security and privacy. In addition, the group will consider the likely future requirements for Smart grid and Smart Energy including related areas such as; Electric Vehicles, Renewables, CHP, Micro Generation, Local Feed In and Energy Storage.

Key issues: SMETS, GBCS, CHTS, Security Architecture and Accreditation criteria, Interoperability, Interchangeability and Intercompatibility

What’s coming up: Joint group meeting (with Metering Technology & Metering Services group) in September including presentation from National Grid Metering Size of group: 10 companies

Frequency of meetings: Every two/three months

EUA Contact: Gary Cottrell 01926 513764 gary@eua.org.uk

Utility Asset Management

‘Creating Value through Analytics-based Asset Planning & Operation’

In June the Utility Networks division held its one day asset management seminar, kindly hosted by PwC at their offices in Birmingham. The conference examined how data and data analytics are being deployed to both develop and deliver asset management plans. Delegates heard from regulators, utility network companies and their asset management delivery partners one year into the first RIIO regulatory settlements for energy transmission and gas distribution as the industry heads towards new price settlements for water and electricity distribution in 2015. The event was supported by a supply chain exhibition which provided a useful networking opportunity.

SESSION 1 - The Business Challenge for Data Analytics

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A Richard Wakelen, UK Power Networks B Stephen Herndlhofer, Yorkshire Water C Dave Jones, Met Office E

SESSION 2 - Delivering Customer Value D Graham Alexander, PwC E Gareth Robinson, Wales & West Utilities F Nigel Turner, Trillium Software

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SESSION 3 - Analytics at the Leading Edge G H I J K K

Mark Hudson, HP Alan Bateman, HP David Socha, Teradata Richard Higgins, Space-Time Insight John McAvoy, Cybula Ltd J

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If you are interested in participating in another group, or to find out how you can become more involved with your current group, please contact the relevant member of the secretariat team to discuss further or for general membership enquiries speak to Caroline Taylor 0916 513762 caroline@eua.org.uk

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HHIC News Installers are key Like education without teachers and hospitals without nurses, all industries are delivered by and dependent upon their workforce.

The heating and hot water industry is no different, our installers and sales force are the foundation of our industry.

I’m sure everyone reading this is already aware of the need to communicate to, and involve installers; after all heating engineers visit millions of homes every year to install or service heating systems. HHIC recognise this need to; listen to, engage with and invest in installers, and we have been expanding our installer engagement, communicating with more installers’ right across the length and breadth of the UK. Following the teething troubles experienced with Green Deal, and the short lived Home Improvement Fund, we know that wider installer input and engagement is critical if programmes of this type are to succeed in the future, they are the people who make policy work and drive the uptake of technology.

Our role is to ensure that this message is recognised by Government; for all sizes of business, not just larger companies who do not find things like PAS 2030 as inaccessible as some smaller business do.

Schemes like PAS2030 are excessive, and currently only a handful of the UK’s 122,000 registered gas engineers are accredited. The heating industry is already heavily regulated; engineers are required to have the necessary skills and competency qualifications to be registered with Gas Safe Register, and also work to the requirements of Building Regulations.

Many also use Benchmark, a quality scheme that operates with the support of boiler manufacturers and provides a checklist for safe and reliable installation.

The requirement of PAS 2030 accreditation to be able to deliver Green Deal suggests that heating engineers are failing to deliver a competent, professional and quality service to customers. This is professionally damaging to the industry and individual installers. The Government purports to be a champion of the small business and promises to tackle the unnecessary red tape faced by many and yet it makes the situation worse for small firms working in the sector.

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Stewart Clements

Supporting the Salesforce Stewart Clements, Technical Director HHIC Messages like these need to be heard, and fast, otherwise schemes which had broad support in principle across the industry will be brought into disrepute and subsequently damage the cause of energy efficiency.

qualifications and of course actually doing the job of installing. Adding unnecessary hoops for them to jump through creates barriers, which ultimately has a negative effect on what is trying to be achieved.

Big numbers, small businesses

Installers need a voice - the HHIC is perfectly placed to be that voice; channels of communication across the industry are established, we manage the Benchmark scheme, and as a not for profit trade association, we have the interests of the whole industry, the consumer and carbon reduction at our centre.

In the UK there are over 60,000 heating contractor businesses which install 1.6 million boilers per annum and service a further 1 million – that’s an average of 4,000 boiler installations per day. We estimate that around three quarters of the domestic heating installation and servicing demand is provided by single installer businesses.

If the Government continue to ignore these small businesses - the backbone of the heating industry – they are effectively closing any schemes or initiatives off to three quarters of UK homes.

It is clear that schemes such as Green Deal are weaker without involvement from the whole industry, which is why we believe that expanding HHIC’s installer engagement; giving them a strong voice, where it counts, is critical if the UK is to achieve carbon reduction.

HHIC also recognise the need to maintain a practical environment for people to do business. Installers already have to be a business planner, marketer, sales person, administrator, accountant, and IT support; all this whilst keeping up to date with regulations, schemes, products,

HHIC the voice...

And not only do installers need a voice, they also need a reliable source of information; communication is a ‘two way street’, for schemes and regulation to deliver their intended purpose; training and education of the installer industry is crucial. Changes such as the approaching European Union Ecodesign and Energy Labelling directive require planned and thorough communication.

HHIC’s activities enable us to join together the right information, and deliver it to the right people – installers- at the right time.

Informing the installer will of course ultimately educate the homeowner; the person most trusted by them when it comes to products or energy efficiency measures is the installer. This potential could go beyond heating systems; installers could become energy efficiency advisors if the right incentives were in place. That might be one to add to our plan…

AUTUMN 2014

HHIC NEWS

The industry’s voice in Westminster Roger Webb, Director HHIC...

The heating sector in the UK “is in some ways the ‘Cinderella’ part of the energy industry”. That was the view of Dan Byles MP, Member of the Energy and Climate Change Select Committee, at the launch of Carbon Connect’s 2014 ‘The Future Heat Series’; research project, which looks at the future of heat for buildings.

Dan Byles stated that although heat is a “huge part” of the nation’s energy use, it hasn’t been given as much attention as the nuclear industry for example. HHIC consider heating to be at the very centre of energy efficiency.

Heating and hot water are a modern day necessity, every house in the UK will at some point maintain or improve their

The energy industry will go to the ball! heating and hot water system. This presents an opportunity for the homeowner to consider wider energy efficiency measures, such as improved insulation, system control or maybe a renewable energy source.

This opportunity is one that the Government should utilise, and one that HHIC have been pointing out.

And whilst the Green Deal Home Improvement Fund (GDHIF) wasn’t quite the glass slipper the industry was looking for, it does appear that the potential of the heating industry; when it comes to delivering carbon reduction targets is being recognised.

HHIC’s recent involvement with DECC has reaffirmed that they remain as committed to the £540 million of funding to support energy efficiency, as they were when it was announced in December 2013. Our priority since the swift exit of GDHIF is to ensure that we assist with the fashioning of future schemes, making sure that they are accessible and practical for the industry and consumers alike.

If heating is the Cinderella of the energy industry, HHIC has no problem being the pumpkin, after all it did transport her to the ball.

HHIC working groups by the ‘Bakers Dozen’ Within the Heating and Hot Water industry, topics requiring our attention just keep mounting, and in response HHIC currently facilitate 13 product or activity specific working groups; all designed to ensure we cover the wide remit of the industry.

Each with a dedicated facilitator and chair, and attended by subject matter experts from across the industry, the groups enable HHIC to provide the required attention to any subject identified by the industry.

The current working groups are:

1. Boiler Manufacturing Group HHIC Contact; Glyn Thomas, 01926 513 746, glyn@hhic.org.uk 2. Boiler Technical Panel HHIC Contact; Steve Sutton, 01926 513 745, steven.sutton@hhic.org.uk

3. Gas Fire Group HHIC Contact; Stewart Clements, 01926 513 744, stewart@hhic.org.uk 4. Micro CHP and Technical HHIC Contact; Steve Sutton, 01926 513 745, steven.sutton@hhic.org.uk

5. Controls Technical Panel HHIC Contact; Stewart Clements, 01926 513 744, stewart@hhic.org.uk

9. Water Treatment Group HHIC Contact; Stewart Clements, 01926 513 744, stewart@hhic.org.uk 10. Marcomms HHIC Contact; Isaac Occhipinti, 01926 513 742, isaac@hhic.org.uk

11. Heat networks - Heat interface unit (One of four EUA Heat Networks groups) HHIC Contact; Isaac Occhipinti, 01926 513 742, isaac@hhic.org.uk

6. Benchmark Steering Group HHIC Contact; Isaac Occhipinti, 01926 513 742, isaac@hhic.org.uk

12. Installer Group HHIC Contact; Glyn Thomas, 01926 513 746, glyn@hhic.org.uk

8. Low Carbon Technologies HHIC Contact; Isaac Occhipinti, 01926 513 742, isaac@hhic.org.uk

Should you wish to find out more or attend any of the working groups, please get in touch!

7. Hybrids Technical Panel HHIC Contact; Stewart Clements, 01926 513 744, stewart@hhic.org.uk

13. Merchants Group HHIC Contact; Isaac Occhipinti, 01926 513 742, isaac@hhic.org.uk

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ICOM NEWS

The Energy Related Products Directive The need to save energy and reduce Green House Gases is important from the environmental impact that we are told is having a detrimental effect on our planet.

The introduction of the Energy related Products (ErP) Directive is the EU tool to ensure that all energy using appliances and products will conform to new levels of performance.

The directive is split into a number of “Lots”, although we must remember that it is not just the fuel burning equipment manufactured by our members that is subject to this legislation, but also products such as light bulbs, TVs and fridges, etc.

As far as our members are concerned, there are three Lots already through the legislative process and these are subject to a laid down timescale, these being Lot 1 - boilers; Lot 2 - Water Heaters and Lot 20 - radiant heaters. Also Lot 21 – Warm Air Heaters and Lot 15 – Biomass boilers are nearing their final vote. The directive lays down a range of timescales for the improvement of levels of efficiency and reduction in emissions for each of these Lots and our members are working towards these dates.

We have asked our members for their thoughts on the Energy Related Products Directive and the effects that it will have on their business and products. These are some of their comments:

Lot 1 – Boilers: Bosch Thermotechnology Ltd

“The ErP directive has been quite an eventful piece of legislation and has required a significant input from manufacturers and trade associations to get to the final documents. We now have to prepare ourselves as an industry to accustom ourselves to the new testing and approval requirements and of course the onus on other parts of the distribution chain when administrating the necessary product and system labels.

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As always though this industry is very dynamic and reacts very professionally to whatever new legislation is introduced. So whilst the early days of the directive will see some changes and complications we can foresee us adopting this professionally and seamlessly”.

Baxi Commercial

“We feel that the timescales are fair, as we have all known about this for long enough, however, there are some anomalies within the directive which still require clarification.

There is a lot of work to do with product testing and compiling all of the documentation required. Ultimately the market will move to purchase more efficient products but the sales price will still play a major part in the decision making power of the customer. We are interested to see if there is a change in building regulations to incorporate ErP. Our concern is whether the industry is forced into a condensing only choice from the implementation of ErP. Condensing products are not always the silver bullet.

High efficiency non condensing product can still offer a real alternative”.

Lot 2 – Water Heaters: Lochinvar Ltd

“The principles of the ErP Directive are fine, but our major concerns are the economic considerations. The Directive may also create the demise of small/medium output (up to 40kW) atmospheric direct fired water heaters from late 2018 onwards. It is difficult to introduce condensing technology at these outputs without a substantial cost increase and there is a big replacement market for such products in small commercial applications. The higher cost price of let’s say a 20kW Condensing Water Heater, may drive end users to considering other alternatives. The likely alternative would be Indirect Water heaters, which are generally regarded as being less efficient than direct gas-fired Water Heaters”.

ICOM

Energy Association Rinnai

“Emissions from energy using product is obviously very large. If we consider water heaters and boilers alone, it is believed in certain studies, that these account for as much as a quarter of EU CO2 emissions. The proposed regulation is expected to lead to an overall reduction in CO2 emissions of 190 million tonnes by 2020 from boilers and water heaters which is obviously great news. Despite this, future consideration should be focused on integrating the complete system i.e. heat generator, pumps and controls etc. to move to the next level”.

Lot 21 – Warm Air Heaters: Powrmatic Ltd

“The ErP Directive is politically driven with good reason, but as a result technical problems do not seem to be appreciated.

It always seems that the studies into the various proposals suggest that the cost to industry in making the improvements is minimal – this is not the case as considerable resource is required in product design and approvals. Also, manufactures do not have to just contend with one set of requirements. For example, air heaters are affected by the ErP requirements for fans as well, which is entailing major changes, as fan manufacturers change their product to comply with their own requirements”.

Conclusions

Members accept that there is a need to control the use of energy, but the general feeling is that this will involve a lot more work to implement and will end up costing the industry and the end user. There is a real concern that systems will not be designed correctly because cost will play an even bigger part than it does currently.

AUTUMN 2014

HWA NEWS

The Hot Water Association launches an inspiring campaign The Hot Water Association (HWA) is all set to launch their biggest PR campaign since becoming a division of EUA in June 2013.

As the leading trade association serving the domestic hot water storage industry, they are perfectly positioned to illustrate the benefits of hot water storage in the home.

The campaign aimed at ‘bringing back the airing cupboard’ is being led by EUA’s central communications team; it challenges the perceptions of hot water storage and recognises the aspirations of today’s homeowner.

From hot water storage being a prerequisite for renewable solutions, to the ‘airing cupboard’ being a perfect place to prove your Great British Bake Off bread, the messages are strong and clear.

Isaac Occhipinti, External Affairs Manager, HWA said; “In the era of ‘return of the retro’ a campaign like this is perfect, but instead of utilising the trend of using ‘old fashioned’ ideas and products, we can show

homeowners how far the industry has come in recent years and that hot water storage is perfect for modern day living.

And of course when it comes to renewable heating systems, hot water storage is the only practical solution to turning the renewable energy into something useful and banking it for when it is required.“ HWA members have also been updating the HWA Charter, which is designed to enhance hot water cylinder manufacturing in the UK. Representing trust and quality within the industry, the Charter is adopted by every HWA member, and independently audited; reaffirming confidence in the supply chain, delivering high quality products, and providing members with a scheme to be proud of, and one which they can subsequently use in their marketing.

departments as being the leading authority on matters of water heater design, performance and quality, and subsequently has input into legislative, standardisation and policy decisions in this area.

Members of HWA have access to these processes; a chance to shape the industry's future and the knowledge that fellow members will trade in an ethical manner; maintaining agreed minimum standards and terms of business as laid down by the charter.

Both the campaign and the re launch of the HWA Charter is expected to take place in late 2014. For more information please contact Isaac on 01926 513 742.

By coming forward and implementing this, the association is recognised by UK standards authorities and government

MARC NEWS as efficient as other heat emission systems, such as underfloor heating.

This was a huge win for the industry but only the start of a thorough and allencompassing campaign by the Manufacturers Association for Radiators and Convectors (MARC)

Radiators

to infinity and beyond MARC initiates an ambitious plan designed to spread the word that radiators are ahead of the game.

In 2012 Government published an updated version of its Standard Assessment Procedure (SAP); the latest document included specific criteria for energy efficient low temperature heat generators and stated that radiators are

MARC and its members have been continuing to highlight the suitability of radiators for use with low temperature systems, but this work goes beyond consumers and installers. MARC is engaging with architects, engineers, developers, designers, builders and those who inform them.

With an ever increasing focus on environmental building design solutions, anyone involved in their construction, or retrofit plays a crucial role in the delivery of carbon reduction. The need to educate the supply chain should not be overlooked. Hence MARC has taken the same approach to its PR strategy, that they would like architects to take when designing a heating system for UK homes - holistic and informed.

As the long standing traditional choice of heat system for installers and designers, some misconceptions emerged when considering the radiator for use with newer

non-traditional heating devices. In some cases designers assumed new heating technologies, such as heat pumps, had to be paired with more niche heat emitter technologies, such as underfloor heating (UFH).

The reality is quite different. Radiators can and do compete on all levels. No longer are they confined to the image of being a bulky necessity, but rather an essential heat emitter offering flexibility and energy efficiency benefits, that can adapt to its surroundings, the needs of the user, and can even conform to fit with their interior design desires.

MARC’s updated 2014 strategy specifically targets a wide variety of relevant media outlets and channels and highlights a key message; the suitability of radiators for use with low temperature systems.

MARC’s aim is to educate everyone from construction to consumers, and designers to developers, so that they are clear on what products are available, and where to use them; ultimately helping to deliver efficient and warm homes.

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PRESIDENTS COLUMN

PRESIDENT’S

COLUMN certainly played a big part in getting me to where I am today.

I am particularly excited by some work I am currently involved in as Governor of Lutterworth’s Studio School, which opens in September. Studio schools are a new type of state school for 14-19 year olds, pioneering a new educational approach which focuses on narrowing the gap between work place skills and the current education system. The Sir Frank Whittle Studio School offers GCSEs alongside vocational qualifications and unpaid and paid work experience with local employers. The school is underpinned by

STEM the tide committed to tackling, and, after taking up my EUA Presidency in May, they shape the key theme of my Presidential year.

specialisms in Engineering and Business (incl. Retail & Logistics and Travel & Tourism).

Of grave concern is the shortage of teenagers now studying STEM subjects (Science Technology, Engineering & Maths). As thousands of engineers retire there is a well-documented shortfall of well-trained apprentices or graduates to replace them – as many as 82,000 engineers, scientists and technologists need to be recruited and trained by 2017.

The subject is of particular interest to me because of my own background. I worked my way up as an apprentice and my training was both technical and practical and included many different facets. Young people have different talents and learn in different ways and the default route really is not suitable for everyone, yet only 32% are choosing vocational routes (compared to 67% and 71% in Austria and the Netherlands) – I would argue due to perception, information and availability. To become informed, young people need better work inspiration from primary school age onwards.

Inspired by the work of Sir Frank Whittle, who spent a large amount of time developing his inventions in Lutterworth, emphasis will be placed on encouraging students to be creative and innovative.

Extended working days set in real world environments with high quality business partners plus a curriculum that develops key life skills in team work, numeracy and communication, will provide a more holistic approach to development.

A CBI report published last year argued that we could not rely on traditional university courses alone to meet the growing demand for high-level, technical skills in key sectors like manufacturing, construction, IT and engineering. The Tomorrow’s Growth report called for better co-operation between education and industry and the need to tackle the perception in businesses that A-levels followed by a three-year residential course is the only route to a good career. These are subjects that I am extremely

There is a general feeling by many employers that school leavers and university graduates lack the skills required to enter the workplace, such as creativity, adaptability and resilience. My apprenticeship gave me greater competence. I understood the value of wider business areas including sales, marketing, logistics, customer services and operational management, which enhanced my technical training and it

A highly skilled workforce is a major factor in attracting investment and across EUA we encompass a wide breadth of industry – large and small scale construction, R&D, manufacturing, science and engineering.

These sectors are all affected by skills shortages.

82,000 needed...

Work place skills

I challenge all EUA members not just to offer apprenticeships or support those with apprenticeship backgrounds, but to consider what part they can play in the wider influencing of getting work based skills learning into our education system.

This is part of the message, along with other initiatives, that EUA will be taking to Government. It is a subject that affects us all and that we can all be doing something about it.

Further details of the Studio School model can be found on the Studio School Trust website http://www.studioschoolstrust.org/whatstudio-school

Vic Tuffen is EUA’s President for the term May 2014 – May 2015. He is widely acknowledged as one of the foremost authorities on meter lifecycle management in the industry. Few people have the breadth and depth of experience that he has amassed over 30 years in the industry. He joined British Gas North Western in 1980 as a Gas Engineering Technical Apprentice and after completing the 4 year course held several positions in the Regional Service Department both in the domestic but specialising in the non-domestic market. He left the region in 1993 and joined the Emergency and Meterwork Project. In 1996 Vic joined Transco where he progressed to Principle Engineer for Metering before moving to Advantica where he managed the R&D and technical support teams for metering.

In 2002 Vic moved to GWi as their Divisional Head of Engineering where he remained until he established Tuffentech Services in 2008 providing consultancy and technical solutions to the Energy and Utility sector. Today he is actively involved at committee level for both IGEM and the EUA whom he represents at the DECC Smart Metering group for Consumer Engagement and Roll Out. Diagrams courtesy of Smart DCC Ltd 8

AUTUMN 2014

VIEW FROM THE HOUSE

An Energy View Efficient from Britain the Caroline Flint MP

Shadow Energy and Climate Change Secretary Our price freeze will protect consumers from any more unfair price rises until 2017. After that our market reforms will inject some badly-needed competition and transparency into this market and our new regulator will be armed with greater powers to protect consumers.

However, in order to deliver long-term, permanent savings on energy bills, and to protect households and businesses from future price rises, it is vital that we improve the energy efficiency of our housing stock too. Britain has among the least energy efficient housing stock anywhere in Europe, meaning that even in countries which have higher energy prices, consumers often have lower bills, as they consume less energy.

Poor energy efficiency is also the single biggest reason why so many households

House

are in fuel poverty. A household in the least energy efficient home is currently paying, on average, £965 a year more and is five times more likely to be in fuel poverty than a household with average levels of energy efficiency.

It is clear that the policies of the current Government do not meet the scale of this challenge. The Green Deal has attracted fewer than 2,000 customers in its first eighteen months, and the Energy Company Obligation has resulted in a

significant fall in the installation of energy efficiency improvements and will leave nine out of ten fuel poor households in fuel poverty.

Getting the right policies in place on energy efficiency in time for May 2015 is my top priority for this year, and Labour will shortly be publishing its next Green Paper on energy efficiency.

Caroline Flint MP is Labour’s Shadow Energy and Climate Change Secretary

Caroline Flint MP is a British Labour Party politician who has been the Member of Parliament (MP) for Don Valley since 1997.

She served in the Government as the Minister for Public Health from 2005 to 2007, the Minister for Employment from 2007 to 2008, the Minister for Housing and Planning in 2008, and finally as the Minister for Europe from 2008 to 2009.

In October 2010, she was elected to the Shadow Cabinet, and Ed Miliband appointed her Shadow Secretary of State for Communities and Local Government. In 2011, she was moved to become Shadow Secretary of State for Energy and Climate Change.

Golf Circle Captains Team Challenge The Captain’s Day Challenge held at Olton Golf Club on Thursday 3rd July was a close run thing with only 1 point separating the top 3 teams. Eventual winners (on countback) with 95 points were GAAS lead by P Edgar.

The longest drive was won by Jeremy Nesbitt and the nearest the pin by Gary Wignall.

The next event is the Autumn Meeting on October 14th at Tadmarton Heath GC

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OUTPUT

THE ENERGY EFFICIENCY AGENDA

The Energy Efficiency Agenda Overview

Energy efficiency is a key priority in supporting household and business energy consumers with rising costs. It is also essential in maintaining secure, sustainable energy supplies, as well as promoting economic growth - the energy efficiency sector is worth more than £18 billion.

Above all it is at the heart of decarbonising the UK. Emissions are dominated by the energy sectors (i.e. electricity generation, heat in buildings, industry and transport). The Climate Change Act introduced in the UK in 2008, created a long-term, legally-binding framework and set of targets for reducing carbon emissions by 80% compared to 1990 levels by 2050, with a reduction of at least 34% by 2020.

The Climate Change Committee (CCC) Meeting Carbon Budgets – 2014 Progress Report to Parliament published December 2013, reported that whilst the first carbon budget has been met, and much progress made, further strengthening of policies is required.

Energy consumption has fallen in seven of the last eight years and over the last 12 months the UK’s final energy consumption (on a temperature corrected basis) fell by nearly 1%. However, the underlying pace of emissions reduction – allowing for the impacts of the recession – is insufficient to meet future carbon budgets.

Particularly limited progress was made in energy efficiency improvements in the commercial and industrial sectors and low-carbon heat penetration in buildings.

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The CCC’s assessment is that the UK will not meet the fourth carbon budget and based on firm and funded policies, the gap between emissions and the fourth carbon budget could be up to 60 MtCO2e/year in 2025.

Closing this policy gap will require improving existing policies to address design and delivery risks, extending commitments towards 2030 and developing strategies to reduce emissions in new policy areas, across all sectors of the economy, including residential and commercial energy efficiency, electrification of heat and transport, and power sector decarbonisation.

Improving energy efficiency is a key strategic objective of the Government, as outlined in their Energy Efficiency Strategy update published in December 2013.

Non-Domestic

Carbon Reduction Commitment (CRC) Energy Efficiency Scheme,

The CRC Energy Efficiency Scheme is designed to improve energy efficiency and cut CO2 emissions in high energy using private and public sector organisations. The Environment Agency administers and regulates the scheme.

Energy already covered under climate change agreements and the EU Emissions Trading System is not included in CRC.

Non-Domestic RHI

Energy Efficiency Policy

The non-domestic RHI helps businesses, public sector and non-profit organisations meet the cost of installing renewable heat technologies. The scheme includes biomass, heat pumps (ground source, water source and air source), deep geothermal, solar thermal collectors, biomethane and biogas and combined heat and power (CHP) systems. Payments are made

over 20 years and are based on the heat output of the system.

(NEW) Energy Savings Opportunity Scheme (ESOS)

ESOS implements Article 8 (4-6) of the EU Energy Efficiency Directive (2012/27/EU) and is a mandatory energy assessment scheme for UK organisations employing at least 250 persons; or fewer than 250 persons but has an annual turnover in excess of 50 million euro and an annual balance sheet in excess of 43 million euro. The Environment Agency is the UK scheme administrator and ESOS assessment audits must be carried out every 4 years.

Climate Change Agreements (CCA)

CCAs are voluntary agreements that allow eligible energy-intensive sectors to receive up to 90% reduction in the Climate Change Levy (taxes charged on businesses use of energy designed to improve energy efficiency) if they sign up to stretching energy efficiency targets agreed with government.

AUTUMN 2014

Domestic

Green Deal

The Green Deal pays for energy-saving home improvements through Green Deal finance for measures such as loft, cavity or solid wall insulation, double glazing, a new boiler or a 'micro-generation' system such as solar panels. The loan is repaid through savings made on energy bills. In June 2014 the home improvement fund was launched to work alongside Green Deal. Unfortunately the scheme halted in July 2014 due to the entire budget being allocated.

Energy Companies Obligation (ECO)

The ECO places legal obligations on the larger energy suppliers to deliver energy efficiency measures to domestic energy users. Householders in older properties and those on benefits or low incomes may qualify for extra financial assistance.

Funding

Green Investment Bank (GIB)

Created by Government (the sole Shareholder) with an initial £3.8bn of capital invested, the GIB backs green projects, on commercial terms, and mobilises other private sector capital into the economy.

Investments have been made across target sectors - offshore wind, energy efficiency, waste/bioenergy – in large projects with a capital expenditure of more than £1bn and small projects of £2m.

Electricity demand pilots

The EDR pilot scheme provides organisations with financial support to install more efficient electrical equipment which reduces peak electricity demand (in kW) - for example by replacing old bulbs with LEDs or improving motors and pumps. The first EDR Pilot auction - for a total of £10 million – will take place in January 2015 (total budget £20 million)

Energy Entrepreneurs Fund

Competitive funding scheme to support the development and demonstration of state of the art technologies, products and processes in the areas of energy efficiency, power generation, heat and electricity storage. The remaining £10m is now available for projects up to March 31st 2016.

FEATURE

Smart Metering

Between now and 2020 energy suppliers will be responsible for replacing over 53 million gas and electricity meters to upgrade the UK’s energy system, involving visits to 30 million homes and small businesses.

Consumers will be set-up with an in-home display (IHD) that displays how much energy is being used and what it costs, giving more control over energy use and helping save energy and money.

Energy Labelling Directive

The EU Energy Labelling Directive is designed to communicate the energy consumption and performance information of domestic appliances in a clear and understandable way. Appliances already affected include items such as washing machines, tumble driers, electric lamps, dishwashers, electric ovens, fridges and freezers, vacuum cleaners and televisions.

From September 2015, domestic and commercial heating and hot water products will require energy labelling, including

Technology Strategy Board

Innovate UK is the new name for the Technology Strategy Board - the UK's innovation agency. They fund, support and connect innovative businesses through a unique mix of people and programmes.

Their energy programme commits up to £35m funding support per annum.

Research Councils UK Energy Programme

Research Councils UK (RCUK) are responsible for investing public money in research advance knowledge and generate new ideas. Their energy programme is investing more than £625 million in research and skills led by the Engineering and Physical Sciences Research Council (EPSRC).

Energy Technologies Institute

The Energy Technologies Institute (ETI) is a Public/Private Partnership with project funding resources of up to £1billion. They make targeted commercial investments in nine technology programmes across heat, power, transport and the infrastructure that links them.

It is focused on enabling deployment of technology; they do not fund basic research, but take ideas proven in the laboratory

electrical powered products, boilers, water heaters as well as renewable technologies such as solar thermal and heat pumps.

Every product with an output equal to or less than 70kW, or in the case of water heaters or storage tanks that have a storage volume of equal to or less than 500 litres, will require an energy label. There will also be an energy label for the complete installed system, which will be called the package label. The EU Ecodesign directive also imposes energy efficiency requirements to products at the design phase.

Domestic Renewable Heat Incentive (RHI)

The Domestic RHI is a long-term financial support scheme for homeowners, social and private landlords to install renewable heating systems in homes launched in April 2014. To apply homeowners must comply with the scheme rules to receive quarterly payments for seven years. The size of the payment depends on the size of property and the type of renewable heating system installed – heat pumps, biomass boilers and solar thermal systems. through to a point where they are ready for full scale demonstration.

Heat Networks Fund

The Heat Networks Delivery Unit (HNDU) was set up within DECC in 2013 to encourage and enable Local Authorities to undertake the development stages of heat network projects. The first two rounds of funding has distributed £4.7m to over 70 projects.

Other Mechanisms

Electricity Market Reform

Community Energy Efficiency Schemes

Construction 2025 Strategy Zero carbon hub

Mandatory greenhouse gas reporting scheme

EU Emissions Trading Scheme.

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HUMAN DIMENSIONS

Energy efficient renovations... from a homeowner's perspective

by Charlie Wilson (Tyndall Centre) What comes to mind when you read the word 'home'? A feeling? A sense of place?

An aesthetic? Switching off, a to do list, family, work, goings on, peace and quiet, mayhem, order, clutter, tidiness, gadgets, posessions, relaxing, stress, safety, tensions ‌ ?

outgoings (energy bills) and useful services (thermal comfort) that you are motivated to improve upon by investing in efficiency measures.

So according to received wisdom, renovating your home is more like buying a flight, choosing a DVD player, or even deciding where to get a cup of coffee ‌ it's a fairly standardised product or service so you want to minimise costs and associated hassle, and get value for money.

So, have you renovated energy efficiently? Do you have an energy efficient boiler and a well insulated home?

If you're a fairly typical UK household, then probably a bit, but not nearly as much as you could do, nor as much as financial common sense would dictate.

The received wisdom on energy efficiency also tells you why: barriers.

The list could go on and on, and likely as not you'll have your own associations to add. What homes mean to their occupants varies enormously, but in all cases, it's likely to be complex.

So it follows that deciding to make major changes to our homes costing thousands of pounds, will similarly be complex, influenced by all sorts of different considerations. Right?

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Well, not according to most of the policy and market activity to deliver energy efficient products into homes. Look at how the goverment communicates policies like the Green Deal or how service providers market their heating system or insulation products. You'll generally find the home represented as a set of financial

Access to capital, distrust in contractors, disruption to home life, and uncertainty about how long you might stay in your home all mean that your motivations to renovate don't actually lead to renovations.

This 'motivations and barriers' framing of the problem is clear and understandable.

It directly informs policies like the Green Deal designed to remove the cost and trust barriers. And it makes sense to us in that it shows us (with our homeowner hats on) as being broadly rational or motivated by beneficial outcomes.

It's also largely wrong, because it doesn't relate to how we think about homes.

Renovating, after all, is the process of making major, often irreversible changes to our homes, those complex and deeply personal places where we live.

Ene effici the hu dimen Renovation Research...

The VERD project at the University of East Anglia spent the last two years looking at the whys and wherefores of home renovations: not just energy efficiency, but also what we call 'amenity' renovations such as a kitchen remodelling, a loft or garage conversion, or a new bathroom In all cases, renovation decisions begin as an adaptive response to tensions, imbalances or issues at home that are created by certain conditions of domestic life. Households are more likely to be considering renovations if they face competing commitments in how to use available space at home, if they face or expect to face physical issues with home life, if they see a mismatch between their

AUTUMN 2014

FEATURE

About Dr.Charlie Wilson:

As a Lecturer at the School of Environmental Sciences at UEA, Dr Charlie Wilson organises and teaches a postgraduate module on energy and climate change, and contributes to various undergraduate modules on social science research methods, energy and people, and environmental field skills.

ergy ency: uman nsion home and their vision for an ideal living space, or if they find ideas and inspiration for the home from external sources.

The conditions of domestic life associated with renovating are no different for would-be efficiency renovators and would-be renovators of other amenity features of the home.

In other words, the ultimate reasons why homeowners renovate is not to save money but in response to imbalances in certain conditions of domestic life. The exception is for about one in four renovations that are 'triggered' by a oneoff event like a the boiler breaking down, or a window or door getting damaged.

Subsequent decisions to renovate are drawn out processes, often stretching on for many months if not years. They're cumulatively reinforced, with intentions strengthening, plans changing, information being processed, options being explored ‌ and eventually, in some cases, a renovation being carried out, a renovation that is far more likely to involve changes to the amenity features of a home. If efficiency measures are involved, they are four times as likely to be done together with amenity measures than to be done alone.

In other words, efficiency renovations are not distinctive, and it is a mistake to treat them as such. Efficiency renovations are as much about changing a home as any other kind of home renovation. So action on efficiency needs to start from a clear understanding of homes and what they mean to their owners and occupants.

This view of renovation decisions - based on the data and analysis of the VERD project team - is clearly very different from the received wisdom.

Widening the scope of involvement Seeing renovators as cost-savers or comfort-improvers with motivations blocked by cost and other barriers is unhelpfully simplistic. It also misses a vast unexploited opportunity to think about and deliver energy efficiency in to homes. Rather than relying exclusively on a specialist efficiency industry backed by dedicated policies, we should be talking to and working with the home improvement industry at large: the kitchen installers, the loft converters, and the conservatory builders on whom homeowners up and down the country are willingly and happily spending their money.

As a researcher, he is part of the Tyndall Centre for Climate Change Research, and a coordinator of its Energy & Emissions research theme. His research interests lie at the intersection between innovation, behaviour and policy in the

field of energy and climate change mitigation. He works at both a systems level, looking at long-run historical and future transitions, and at a micro level, looking at pro-environmental behaviour and decision making.

He joined the Tyndall Centre and UEA in September 2010 from the London School of Economics. There, he taught courses on technological change and business sustainability. He has a PhD from the University of British Columbia in Canada.

This was an inter-disciplinary social scientific investigation into the social and behavioural determinants of energy use.

Prior to his PhD, he worked for a number of years in the private sector in both renewable energy finance and climate change policy.

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ENERGY EFFICIENCY

FEATURE

Motivations for taking energy saving action Energy Saving Trust recently unveiled the UK public’s attitudes towards the big energy issues from its Ipsos MORI survey of over 2,000 respondents. The research findings, known as the UK Pulse, allowed the Energy Saving Trust to clearly identify motivations for why UK homeowners would decide to take energy saving action in the home. The motivation which correlated most strongly with taking action in the home was the comfort and condition of the occupier’s home

38 per cent in homes with condensation problems and 29 per cent in homes with mould.

Another big predictor for households considering or planning energy saving action was the difficulty they experienced heating rooms in the home.

Nearly 40 per cent of respondents said they were not warm enough during winter, while 20 per cent said they could not easily heat all the rooms in their home.

Energy saving action?

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We were surprised at the amount of people that were still experiencing basic problems with the condition of their home. Nearly half (44 per cent) claimed to live in homes with draught problems,

David Weatherall, Energy Efficiency Policy Advisor, Energy Saving Trust

One size doesn’t fit all

All three issues were even higher among renters, but all three problems weren’t just restricted to those on lower incomes. Plenty of homeowners on higher incomes who were considered to be in a better position to pay for energy saving improvements were experiencing these problems too.

Homeowners with cold rooms or those experiencing draught, damp or mould problems were found to be most likely to consider energy saving action in the home. Twenty four per cent of homeowners with very draughty homes were planning to take energy saving action in the next year, compared with 12 per cent of all homeowners.

OUTPUT

Energy bills...

Clearly the cost of energy bills continue to be a major concern for the UK public – nearly three quarters were worried about their energy bills – but there was not a strong correlation between this concern and taking energy saving action in the home. This was best illustrated by the finding that over half of tumble dryer users (54 per cent) still used their tumble dryer during the summer months, despite 78 per cent claiming to be worried about their energy bills.

From the UK Pulse’s findings, it’s clear that we need to move away from big messages on taking energy saving action in the home for broad audiences to information that is tailored to people’s individual motivations, their lifestyle and their home. We can no longer get away with a ‘one size fits all’ energy efficiency message for UK consumers.

At the same time, the UK Pulse showed that cold and comfort can be strong messages for those seeking to sell energy saving improvements to consumers. Homes in poor condition appear to be a big issue for millions of homeowners, even wealthier ones that are able to pay for energy saving improvements. Despite these big problems, there is a huge opportunity for industry to reach these homeowners experiencing these poor conditions as they are more likely to take energy saving action.

In the next stage we need householders to engage with their energy use in a new, deeper way that focus on comfort and the condition of homes, as well as the cost benefits of energy efficiency.

AUTUMN 2014

NW BICESTER

FEATURE

THINKING ABOUT TOMORROW NW Bicester: The Masterplan NW Bicester Exemplar is the first phase in the masterplan for a new, flagship 5,000 home ecodevelopment on the north west edge of Bicester Town located in Cherwell, north Oxfordshire.

The Eco-Town Concept The development was initially conceived under the previous government which pioneered the concept of ‘Eco Towns’. At this time central government proposed four Eco Towns across England; Bicester is the only development to have received detailed planning permission on a sizeable number of homes and is a collaboration between A2Dominion, local councils, BioRegional and other stakeholders.

The build has been designed and developed using the specific standards set in the Eco Towns supplement to Planning Policy Statement 1 (Eco Towns PPS 1).

NW Bicester forms an extension to the market town of Bicester. It is on a greenfield site of productive farmland, therefore has had to work hard to address both biodiversity and land use issues to gain approval and acceptance.

Ecological surveys and a long term plan for net biodiversity gain have been developed with edible landscaping (additionally each household will have a fruit tree in their garden) and allotments planned.

The semi-rural location makes sustainable transport more challenging than urban schemes, despite the relative proximity of a well-connected train station (1.3 miles) and the town centre (1.5 miles). A new community bus and off-road cycle route link the new development to the existing town centre.

The location favours family homes with gardens and is lower density than urban

schemes which exacerbates the transport challenges. This does allow the scheme to offer a very significant roof resource, enabling solar PV (NW Bicester will feature the country’s largest domestic photovoltaic solar panel array) and rainwater harvesting as well as green roofs and room for food growing on the ground. There will be no solar thermal panels on the scheme so no heat or hot water will be generated from solar panels, however, the solar panels will be connected to the grid and export excess electricity.

Phase One includes...

393 residential units Energy centre Nursery with amenity space Community centre (up to 350 m2) Three retail units including a convenience store, a post office and a pharmacy Office accommodation Eco-Pub Primary school site Substantial wildlife corridor This first phase of development was given planning consent by Cherwell District Council in August 2011. The homes will be built to Code for Sustainable Homes Level 5 with each home having a true zero carbon rating, as heat and hot water is generated on-site by a gas-fired combined heat and power plant (CHP). Excess electricity generated by the CHP will be exported back to the national grid.

The energy centre is sized to accommodate the energy demands beyond the initial build and the district heat network will promote lifestyle changes in carbon, energy and natural resource preservation. Additional provisions for a sustainable lifestyle include electric car charging points for private garages and communal car parking courts, the provision of A++ rated appliances and the installation

of a home information system to each property, allowing personal monitoring of energy consumption and costs as well as displaying real time travel information within each home.

Developers A2Dominion are acutely aware of the long term nature of the project and the requisite for building for the wider needs of the community, not just a focus on building homes which is why they have committed to creating facilities that enable neighbourhoods to function effectively. Their ambition is to create a vibrant community that offers residents quality of life.

The site was already identified for housing to meet local demand, but it will be a sensitive development that considers the needs of the local community and creates a new quarter to the existing town rather than a ‘bolt-on’. In addition 30% of housing will be affordable and offered to people with a Bicester connection.

Work is underway within the Bicester community to support and strengthen existing voluntary and community groups and to facilitate local community projects.

Education and training opportunities will be offered to local residents in relation to the eco build of the site and eco related industries are being encouraged to the area to create economic and social opportunities.

Who is involved

Lead developer – A2Dominion Local planning authority – Cherwell District Council Sustainability Integrator – BioRegional Master planner – Farrell & Partners Planning consultants – Barton Willmore Advisory and design practice – Hyder Consulting

For more information http://nwbicester.co.uk/

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SAINSBURYS CASE STUDY

FEATURE

Running Rubbish on

Every year, the UK throws away around 15 million tonnes of food waste (source: Defra/WRAP) and it is thought that around half of this comes from businesses. Much of this food waste is currently sent to landfill sites where it breaks down into methane and carbon dioxide.

Using Biffa’s anaerobic digestion facilities and a unique power link up, Sainsbury’s Cannock store came off the National Grid

system. Other projects are underway to understand and improve the energy performance of equipment include improving store freezer cabinet efficiency, heating and ventilation upgrades and increasing the automation of store lighting to reduce night-time lighting misuse.

New Triple Zero stores in Weymouth and Leicester: All of these stores’ electricity and heating is provided by an onsite generator, meaning all operational energy used will be zero carbon. To run these combined heat and power systems natural gas is taken from the gas mains.

To close the loop Sainsbury’s buy the equivalent amount of zero carbon biogas required for the two stores each year from one of their dairy development group farmer’s anaerobic digestion facilities in West Sussex.

on 21st July, to be powered using electricity generated using food waste from Sainsbury’s stores across the UK. This ground-breaking project helps to close the loop on food recycling and Sainsbury’s to continue to send zero operational waste to landfill.

How it works...

All food suitable for human consumption goes to their charity partners. Any food waste that is unsuitable for charitable donations or animal feed is sent to anaerobic digestion at Biffa to be converted to energy.

This remaining food waste is collected from Sainsbury’s supermarkets around the UK using Sainsbury’s delivery lorries. It is returned to Biffa’s AD plant in Cannock.

The food waste is turned into bio-methane gas, which is then used to generate electricity at the Biffa plant.

Electricity for Sainsbury’s Cannock store is directly supplied to the supermarket via a newly constructed 1.5km long electricity cable.

In June 2013, Sainsbury’s achieved its 20x20 sustainability target of putting all its store waste to positive use – and diverting it from landfill. They are the largest UK retail user of anaerobic digestion, generating enough energy to power 2,500 homes each year. The policy is not only good for the environment, it makes financial sense too given the cost of electricity and sending waste to landfill.

Other Energy Efficiency work being employed With the majority of its energy consumption in store accounted for by refrigeration, Sainsbury’s is looking at ways of reducing its usage, including CO2 refrigeration 16

OUTPUT

Northampton distribution depot: low energy consumption and carbon emissions through wall-mounted photovoltaic panels that generate electricity; solar walls that produce heat from sunlight; an on-site power plant that reuses the heat produced by air conditioning; an on-site recycling facility; energy efficient lighting systems; and airtight construction that minimises energy loss through the external fabric of the building.

Flagship environmental store at Dartmouth in Devon: solar powered fans, wind turbines to power the checkouts and toilets that can be flushed using rainwater.

By using renewable energy, the amount of electricity consumed from the national grid has been reduced by 50%.

Gloucester: energy saving store that uses kinetic energy generated by customer vehicles in the car park to power its checkouts, rainwater harvesting to flush the toilets and solar thermal panels to heat the stores hot water.

AUTUMN 2014

GEMSERV

FEATURE

The European Union believes mandatory energy audits will encourage organisations to become more energy efficient.

But a more effective approach may already be in place for large energy users, argues Gemserv’s Louise Powell.

ESOS Is there a better way?

The Energy Savings Opportunity Scheme (ESOS), which launched at the end of June, is the Government’s response to Article 8 of the European Union’s Energy Efficiency Directive (EU EED). It requires all large enterprises to conduct an energy audit by 5th December 2015 and every four years thereafter. Its aim is to help the UK achieve its 2050 carbon reduction goals, adding to the EU Emissions Trading Scheme (EU ETS), the CRC Energy Efficiency Scheme (CRC) and the Feed-in Tariff (FITs).

The audits must look at energy use across buildings, industrial operations and transport, with potential energy savings highlighted in a detailed report by an approved ESOS Lead Assessor.

You can lead a horse to water…

Understandably, given the difficult economic backdrop, the Government is unwilling to add to the burden on businesses by forcing them to act on the recommendations made in the report.

But, unless people have to act, evidence shows they often don’t, even if the financial case for investing in particular energy efficiency measures is clear.

The EU EED’s requirement that audits need to be conducted only every four years also reduces the impact the scheme might have within an organisation, especially at board level.

It is not hard to see that once some organisations have met the minimum requirements under ESOS by conducting an energy audit, energy efficiency will get pushed back down the agenda for another four years.

How IS0 50001 compares A growing number of organisations around the world already monitor and reduce energy use through the international energy management standard ISO 50001:2011, one of four approved compliance routes for ESOS. ISO 50001 is the most comprehensive approach, requiring organisations to develop an Energy Management System (EnMS) to identify and monitor where energy is being used and continually improve processes to reduce energy consumption.

The standard follows the same “Plan Do Check Act” continuous improvement cycle as other ISO standards such as ISO 9001 and ISO 14001, but is the first to offer tangible returns on investment from achieving certification.

ISO 50001 offers many potential advantages as a route to compliance. For example, both ESOS and ISO 50001 require an energy audit or review to be undertaken to identify where savings or efficiencies can be made. However, this is as far as ESOS goes. ISO 50001, on the other hand, continues to support organisations by developing a structured framework within which processes and procedures to achieve these savings can be implemented.

Continual monitoring of energy usage and waste enables opportunities to save energy to be constantly identified, offering greater financial savings.

Realising additional benefits

ISO 50001 certification also enables organisations to demonstrate to clients that they are fully committed to energy

efficiency and reducing their environmental impact, not just complying with another mandatory government scheme.

The standard also insists on senior management involvement through sign-off on the energy policy, energy review, and objectives and targets. This ensures that key decision makers are aware not just of the financial implications of acting, or not acting, to reduce energy use, but also the progress being made against agreed goals.

Finally, certification offers organisations competitive advantage, both in terms of commercial reputation and a reduction in operating costs. In challenging economic times, the latter can make a significant difference when an organisation is choosing which contractor to work with. A strong focus on procurement and on ensuring that energy efficiency is considered in all purchasing decisions offers additional cost benefits.

One thing’s for sure, the launch of ESOS makes it an ideal time for organisations to look at how best to approach energy efficiency to deliver tangible benefits.

Gemserv offers consultancy services to organisations seeking to gain certification to ISO 50001. If you would like to understand more about ISO 50001 or ESOS, please contact us at iso@gemserv.com or 17 on 020 7090 1022.

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Wolseley UK Ltd is the UK operating subsidiary of Wolseley PLC. With its UK head office in Leamington Spa, Warwickshire, the company distributes construction products and materials through a nationwide branch network.

The company is organised into trading brands, which service distinct customer groups, many of which are market leaders - Plumb Center, Parts Center, Pipe Center, Drain Center, Climate Center and Burdens.

Wolseley UK provides a daily delivery service to its branches from three regional distribution centres situated at Ripon, Worcester and Milton using its own fleet of specially designed commercial vehicles, boasting more than 2,000 vehicles and making it one of the biggest in the UK.

Following a strategic review Wolseley UK created two distinct business areas – one specialising in Above Ground Drainage (Drain Center) and the other, in Below Ground Drainage for the Civils and Utilities markets - a growth opportunity saw the purchase of Burdens, a leading supplier of utility and civil engineering products, in 2013.

A further growth opportunity saw Wolseley aquire Fusion Provida and Utility Power Systems (UPS) in April 2014, suppliers of utility infrastructure products and pipe jointing equipment hire operating from 11 18 depots around the UK.

OUTPUT Magazine talks to Keith Dorling, Managing Director, Burdens OUTPUT magazine spoke to Keith Dorling Burdens Managing Director to find out a little bit more….

Your first 6 months in post.

How has it been?

It’s been very enjoyable and exciting – enjoyable because Burdens is a great business and exciting because Wolseley UK, with its aspirations for growth and support for investment, has been an excellent business to join. Burdens has committed customers, loyal suppliers and a dedicated team of people who are devoted to the brand and the company is now very well placed to grow.

What are the biggest challenges facing the business now and going forward?

Now that Burdens has recovered its market-leading position through customer service excellence and regained its strong reputation for delivery, we need to continue to focus on the customer. This means integrating our most recent acquisitions into the Burdens business, so we can offer customers an even better service, as well as looking at future acquisitions and extending our footprint.

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growth

Are you confident of Burden’s continued success?

Our view is that the market is growing and we are confident of a continued recovery.

It’s good to see contractors flourish and become more prominent – which in turn is good news for customers. Burdens will make sure it is aligned to these contractors and customers, in order to ensure our mutual continued success.

Could you explain a little more about the purchase of Burdens

by Wolseley.

Wolseley UK’s corporate strategy is to trade in markets where we are equipped to win. We decided to buy Burdens because it was a market we wanted to grow in, and represented a highly valued brand with a well-established reputation in the marketplace. Its great product range complemented Drain Center’s product proposition offering, and we knew that the acquisition would provide customers with more choice, enable us to build on our position in the utilities market and gain one of the leading roles in the underground drainage sector.

Could you give some context to the purchase of Fusion/UPS and how this supports the Burdens offer.

The acquisition, in line with Wolseley UK’s corporate strategy, gives us an excellent opportunity to expand our presence in the utilities supply chain. Fusion Provida UK

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LEADING VOICE

and Utility Power Systems’ great customer service and expertise fit well with Wolseley UK’s strategy and values and the businesses will help us fulfil our potential in the infrastructure and utilities marketplaces.

How does the Burdens brand operate within the overall Wolseley UK/Wolsely global business - synergies, best practice etc?

Following the acquisition of Burdens, Wolseley UK created two distinct business units to best align with what customers need. One specialises in above ground drainage, Drain Center, the other in below ground drainage and utilities, Burdens.

All Wolseley UK businesses benefit from being Wolseley companies. They have the support and backing of a FTSE 100 firm, along with the advantages of back office synergies, savings and best practice sharing. Our back office approach is highly integrated – we believe in a Wolseley customer who should benefit from our collective experience and expertise.

What do you do differently and bring to the organisation?

I’m a big believer in equipping people with the skills and knowledge they need to be able to flourish in their role and then empowering them to get on and deliver.

And if there is one thing I have learnt from both my personal and professional life, it’s when you work hard and put in the effort, you’re rewarded.

What does your background bring to the role?

I started life in contracting and then worked in integrated technology and building maintenance. It’s given me a panoramic understanding of what customers need. The role of Managing Director at Burdens was an opportunity to return to my roots and use all the relationship mapping experience I have acquired.

What challenges does the mixed and varied energy landscape of the future bring to you and your team?

New technologies provide exciting opportunities for us an organisation and anything which benefits the consumer has got to be good. The challenge for us is to keep abreast of them, so we can offer customers the best products and services.

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AUTUMN 2014

NEW MEMBERS

Heatrod Elements is proud to join the Energy & Utilities Alliance as an active member of the Hot Water Association.

Quality and service form the basic principles of Utility Innovations Solutions (UIS) Ltd foundation and they are pleased to become a member of the Utility Networks Division of EUA. UIS specialise in the design and manufacture of products that aid in the process of replacing and renewing utility pipe work. The company’s aim is to develop products which provide a safer more effective alternative to existing methods of work within the utilities industry.

Within the staff employed at UIS Ltd is a wealth of experience in gas, water and electricity replacement, rehabilitation and reinforcement projects. This has allowed them to design, develop and manufacture products which will be at the forefront of changing insertion techniques in the utilities industry.

Customers include National Grid (Associated Alliances and Collations), Scottish Gas Networks, Balfour Beatty (Anglian Water One Alliance) and Optimise Thames Water.

The latest product in the portfolio is the UIS Transmatic TM which is the first coil trailer to fully incorporate pipe pushing technology.

Designed to ensure a compliant and controlled dispensing operation of coiled P.E. pipes at all times it is capable of safely transporting coils of up to 500 metres in length. Whilst strong and robust enough to cope with site conditions it is also easily manoeuvrable. The addition of our Power PushTM Pipe Pusher allows the safe control of the coil dispensing process and insertion into the main host all in one operation.

At UIS Ltd ensuring that the operatives who use the equipment are fully trained and competent on first use of the product is key.

They run a training service which is delivered either at their premises or on site, on all of their products, which includes a practical demonstration on their fitting and installation.

For more information see www.uisltd.co.uk Contact: Rosalind MacGregor, Marketing Director at rosalind.macgregor@uisltd.co.uk

Heatrod Elements have been manufacturing electric heating components, elements and finished heating products for over 50 years in the UK and the company now represents the consolidation of a number of reputable manufacturing businesses including Sheathed Heating Elements, Heatrod (Baxi) and more recently Thermtec domestic immersions. Owned by the Swedish Nibe Industrier group, its strengths lie in the combination of UK manufacturing presence combined with a global breadth of products and experience which can be delivered to customers in a local, business friendly way.

From the humble domestic immersion heater through to process critical flow heaters the range of product and project expertise is aimed at giving customers the best solutions to suit their own market requirements.

ISO9001 accreditation by BSI is at the heart of the business and we have a clear understanding of applying best fit production techniques depending on customer requirements. Whether it’s high volume, low cost products or one-off, application specific solutions they can provide the appropriate blend of resources where it’s needed most.

An environmental and a sustainable approach to manufacturing is another key goal of the organisation and Nibe currently source 80% of its electricity in Europe from renewable sources with a Gurantee of Origin (GoO).

Whilst fossil fuels remain at the heart of many business operations and domestic environments, renewable generating resources are increasing on an almost daily basis. As all the core products and solutions are based on the supply of electricity, their portfolio’s green credentials are continuously improving in line with our customers’ and government strategy.

Both domestic and business users are looking for more flexible and innovative ways in which to produce energy and in most cases this means driving more and more equipment using electrical power. So from power generators such as domestic micro-generation and off-shore wind farms to electricity consumers such as electric vehicles and electrically heated hot water, our products are guaranteed to be 19 at the heart of their future.

ELGIN is the company responsible for the national roadworks portal at roadworks.org.

They join the Utility Networks division.

Founded in 2005 as elgin.gov.uk as a response to the Traffic Management Act by a group of East Midlands Local Authorities, it’s vision was to provide an open web based portal which would enable all Streetworks Promoters to exchange information and to coordinate their activities, and for the public to be informed.

In 2011 ELGIN was re-launched on a new Google maps platform at roadworks.org and attempted to cover the whole of England and Wales. Its coverage today is over 95% and it maintains an open and free service to the public and to all Promoters. It is funded by modest subscriptions by the sponsoring public bodies. Official roadworks information remains locked away in hundreds of different Local Authorities' Streetworks systems. ELGIN has developed technology, refined over many years, to harvest roadworks data from these systems automatically, remotely and securely.

ELGIN then publishes these millions of roadworks on a web map and keeps them updated in near real-time.

The resulting service helps drive economic and social benefits by • providing data and tools for utility companies and local authorities to coordinate and plan their works, thereby reducing the impact on congestion and journey times • enabling public bodies to share services and reduce costs by using a peer developed common platform, which can be custom integrated into their own local services • informing the traveling public, elected representatives, transport authorities, emergency services and the haulage industry about current and future roadworks Today ELGIN also publishes road closures and diversions, gives access to the National Street Gazetteer, and includes other critical datasets such as UTMC traffic information, winter gritting routes etc. Critical for Utilities is the unique view it gives of future and planned works activities and the tools it has for planning and coordination.

ELGIN is evolving into a fully-fledged online events incidents and traffic management hub, symbolised recently by its being chosen to host the Tour de France website at tdf.roadworks.org. Increasingly it is working directly with Utilities to improve communications with the public – the recent QR code initiative launched by National Grid Gas being one example. Plus it has just completed a major embedded application of a Traffic Management system within one of the country’s largest water Utilities.

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Further information may be obtained from info@roadworks.org

ADEY Professional Heating Solutions joined ICOM in the Summer. They are the UK’s No.1 manufacturer of the largest range of magnetic filters delivering best practice, maintenance and protection for central heating systems.

The Queen’s Award winning firm that invented the technology continues to invest in ongoing product development with the industry’s most advanced filters including MagnaClean Professional2, MagnaClean Micro2 and the MagnaClean Professioanl2XP. ADEY’s MagnaClean filters are the best selling brand with more than two million installed in UK homes.

Thousands are fitted monthly making it the leading filter for installers, householders and the environment.

MagnaClean not only protects heating systems, it delivers benefits for householders and the environment: • Helps households save up to 6% on heating bills year on year • Helps reduce maintenance call-outs and repair costs by more than a third • Helps reduce carbon emissions by up to 250kg a year • Helps extend the life of the boiler Like all the best inventions, the idea is simple.

A powerful magnet removes virtually 100% of the suspended black iron oxide, or magnetite, that builds up in heating systems.

This black sludge affects boiler performance and, left untreated, causes breakdowns.

Extremely powerful magnets set MagnaClean apart and hold the key to effective filtration within an innovative swirl chamber. Small or poor performing magnets will only deliver poor filtration results which could be detrimental to heating systems.

ew members new members new member

NEW MEMBERS

OUTPUT ADEY makes its independently researched sludge capture rates available to the market and only recommends filters designed to remove more than 150 grams of sludge a year from a system. It’s not the outer casing that counts. It’s inside and, ultimately, down to the performance of the magnet. That’s why MagnaClean is No.1.

In addition to its domestic filters, ADEY manufactures an extensive range of commercial filters which help deliver energy and maintenance savings for all local authority, business, schools and colleges, retail, health and industrial applications.

Manufactured in the UK, the engineering sets the industry benchmark.

A growing range of premium quality chemicals also developed in the UK at ADEY’s own industry accredited laboratory are bringing ongoing innovation to the market with MC1+ RAPIDE protector and MC3+ RAPIDE cleaner, the latest additions to the product portfolio.

Having already raised the industry bar introducing single dose system cleaning and ongoing protection for up to 15 radiators, the latest MC1+ RAPIDE Protector and MC3+ RAPIDE Cleaner offer the market exceptionally fast chemical dosing, which can be delivered in just 20 seconds.

ADEY also offers customers a tailored, responsive and totally reliable central heating system water testing service.

For more see www.adey.co.uk

Spot the Radiator!

Answers: Inside front cover Seine Myson Radiator Page 4 Kudox Tallos radiator in anthracite Page 7 Zehnder Arteplano radiator etched brass Page12 Stelrad Arc Radiator Page 14 Quinn Slieve Vertical white It is important not to lose sight of the purpose of radiators: to heat your home.

Calculating the heat output – measured in British Thermal Units per hour (BTU/h) – required within each room is a primary priority. Location will also have a bearing on your choice. Radiators should be placed in the coldest part of the room, usually below or adjacent to a window and/or on an outside wall — as cold air pushes heat around the room. As a general rule the larger the size, the greater the heat output.

MARC - the Manufacturers' Association of Radiators and Convectors - is an organisation established to give a particular voice to the radiator and convector industry, focussing on the specific needs of, and issues faced by, manufacturers and giving collective voice to its members.

AUTUMN 2014

MEMBERS LIST ACV UK Ltd Advance Appliances Altecnic Ltd Cotherm Ltd Dimplex UK Limited Gledhill Building Products Ltd Heatrae Sadia

Heatrod Elements Limited Joule UK Ltd Kingspan Hot Water Storage Mannley Cylinders Ltd McDonald Engineers Newark Copper Cylinders Co Ltd OSO Hotwater (UK) Ltd

Reliance Water Controls Ltd RM Cylinders Telford Copper Cylinders Ltd Viessman Ltd Worldheat Ltd

A O Smith Water Products Company BV Adey Professional Heating Solutions AmbiRad Ltd Babcock Wanson UK Ltd Baxi Commercial Bosch Thermotechnology UK Ltd

Calor Gas Ltd Cochran Ltd Ecoflam (UK) Ltd Energy Technology and Control Ltd EOGB Energy Products Ltd Ferroli Ltd Gas Fired Products (UK) Ltd GP Burners (CIB) Ltd Hamworthy Combustion Engineering Ltd Hamworthy Heating Ltd HeatSol Technology Ltd

Hoval Ltd Ideal Stelrad Group Johnson & Starley Ltd Lochinvar Ltd MHS Boilers Ltd Mikrofill Systems Ltd Nu-way (Enertech Ltd) Powrmatic Ltd Remeha Commercial Reznor (UK) Ltd Riello Ltd

Rinnai UK Ltd Roberts Gordon Europe Ltd Schwank Ltd Sentinel Performance Solutions Ltd Stokvis Industrial Boilers (International) Ltd Strebel Ltd Vaillant Group (UK) Ltd Viessmann Ltd Weishaupt (UK) Ltd

A C Wilgar Adey Professional Heating Solutions Alpha Therm Limited Anton Industrial Services Ariston Thermo Group Atag Heating UK Ltd Atmos Heating Systems BDR Thermea Group Be Modern Group BEAMA Heating Controls BEAMA Water Treatment BFM Europe Limited Biasi UK Ltd Bosch Thermotechnology Ltd Bowbros Limited British Gas Burley Appliances Limited Calor Gas Limited

Carillion Energy Services Ceramic Fuel Cells Limited Charlton & Jenrick Ltd Crosslee Plc Crystal Fires Limited Daikin Airconditioning UK Ltd Delta Energy & Environment Ltd Domestic & General Group plc E.ON UK Ecuity Consulting LLP EDF Energy Encore Energy Enertek International Ltd Fabdec Ltd Fernox Ferroli Limited Flowgroup plc Fondital Helpline UK Gas Contract Services Ltd GAZCO Limited Giona UK Ltd Glowarm Central Heating Ltd Grafton Merchanting GB Graham Group Ltd Grant Engineering (UK) Ltd

Grundfos Pumps A/S Harvey Water Softeners Ltd HETAS Ltd Honeywell, ACS Control Products Ideal Heating Ltd IE-CHP (UK & Eire) Ltd Inspirit Energy Holdings plc InstaGroup Limited Intergas Heating Limited Johnson & Starley Limited Kamco Limited Kane International Ltd Kiwa GASTEC at CRE Kromschroder (UK) Ltd Lettergold Water Treatment Solutions LLP Logic Certification Ltd Monarch Water Ltd Morgan Lambert Ltd NAPIT Nibe Energy Systems Limited Nirvana Energy Systems, Inc Npower Hometeam Nu-Flame Ltd OFTEC

Panasonic Industrial Devices Sales Europe GmbH Pektron Plc Pump House Pumps Rangemaster Ravenheat Rinnai UK Ltd Robinson Willey Limited Sentinel Performance Solutions Ltd Sime Ltd Solar Trade Association Spirotech UK Ltd Sunamp Ltd Teddington Appliance Controls Ltd The Electric Heating Company Ltd Thermoserv Ltd Travis Perkins Group UKLPG Vaillant Group Ltd Valor Viessmann Ltd Vokera Limited Widney Leisure Limited Wolseley UK Ltd

Ideal Stelrad Ltd Kudox Ltd

Myson Radiators Quinn Radiators

Zehnder Group UK Ltd

Crane Building Services & Utilities Develop Training Ltd DI UK Ltd DNV GL E.ON Energy Solutions E.ON Gas Storage UK Ltd EDF Energy Customer Field Services EDF Trading Gas Storage Ltd EDMI Europe Ltd ElectraLink Ltd Electricity Solutions Ltd ELEXON ELGIN Elster Energy Assets Ltd Engage Consulting Enzen Fastflow Group Ltd Ferranti Computer Systems NV Fiorentini UK Limited Fulcrum Fusion Group Ltd Future Energy Group G4S Utility & Outsourcing Services (UK) Ltd Gas Measurement Instruments Ltd.

Gateway Storage Company Ltd Generis Technology Ltd George Fischer Sales Ltd George Wilson Industries Ltd GPS PE Pipe Systems GTC Halite Energy Group Harlaxton Engineering Services Ltd HP Humbly Grove Energy Ltd INEOS Enterprises Ltd Islandmagee Storage Ltd Itron Metering Solutions UK Ltd J Murphy & Sons Limited King Street Energy Landis+Gyr Lightsout Computer Services Ltd Lomax Training Services Lowri Beck Services Ltd Meter Provida Ltd Mike Stratton & Associates Ltd Morland Utilities Ltd Morrison Utility Services National Grid plc Northern Energy Connections Ltd Northern Gas Networks Ltd

P N Daly Ltd PLCS Ltd Power Plus Communications AG Providor Ltd Radius Systems Ltd Sarco Stopper Ltd ScottishPower Energy Management Ltd Secure Meters (UK) Ltd Sensus UK Siemens Silver Spring Networks UK & Ireland Simply Marcomms Ltd SSE Hornsea Ltd Statoil (UK) Ltd Storengy UK Ltd The Co-operative Energy Tuffentech Services Ltd UCML (Utilities Connections Management Ltd) Utiligroup Ltd Utility Customer Service Management Ltd Utility Innovations Solutions Limited WINGAS Storage UK Ltd WRc plc Xemex NV

ICOM

Energy Association

AMEC Group Ltd Amey AVK UK LIMITED Balfour Beatty Bglobal Metering Ltd Burdens Utilities Bureau Veritas Buss Metering Services Limited ByBox Calvin Capital Ltd Capita Carillion Utility Services Centrica Storage Ltd CERRO EMS CEVA Logistics Limited Cheshire Cavity Storage Group Ltd Clancy Docwra Ltd CNG Services Ltd COMEX 2000 UK LTD (Utilities & Communications)

Corporate

Gemserv

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Gas 2014

Sustaining Sector Momentum 6th November 2014,

Manchester United Football Club, Manchester

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