Enform Authorized Training Provider handbook

Enform Authorized Training Provider Handbook For the Oil & Gas Industry

Version 15.1 > English Edition

Copyright All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means: photocopying, electronic, mechanical, recording or otherwise, without the prior written permission of Enform Canada. Š 2015 Enform Canada

Acknowledgements The Enform Authorized Training Provider Handbook was developed by Enform through a collaboration of industry professionals. Thank you to everyone who dedicated time and resources to creating this outstanding product.

Corporate Profile Enform: Your Partner in Safety Enform, the safety association for Canada’s upstream oil and gas industry, is the advocate and leading resource for the continuous improvement of industry’s safety performance. Established by industry for industry, Enform helps companies achieve their safety goals by promoting shared safety practices and providing effective training, expert audit services and professional advice. Our vision is no work-related incidents or injuries in the Canadian upstream oil and gas industry.

Industry Direction Enform’s strategic direction is determined by its Board of Directors, which is comprised of representatives from all of Canada’s six major oil and gas industry trade associations:

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Canadian Association of Geophysical Contractors (CAGC) Canadian Association of Oilwell Drilling Contractors (CAODC) Canadian Association of Petroleum Producers (CAPP) Canadian Energy Pipeline Association (CEPA) Explorers and Producers Association of Canada (EPAC) Petroleum Services Association of Canada (PSAC)

Collaborating with Industry The oil and gas industry created Enform as a not-for-profit organization dedicated to meeting industry’s safety needs. Our industry partners recognized then, as they do now, that safety can never be compromised. They also trust in Enform to be the leading resource for the continuous improvement of the industry’s safety performance.

Our “by industry, for industry” structure affords many benefits. Our position within industry allows us to collaborate with interested parties to achieve shared safety goals. Our ongoing commitment from industry – in the form of annual funding – gives us the ability to provide a stable product and service offering, throughout all activity and economic cycles. Our not-for-profit status allows us to reinvest any revenues back into safety programs dedicated to the oil and gas industry, so we can offer additional services at no extra charge.

We are justifiably proud of our “by industry, for industry” status. It makes Enform distinct and we truly appreciate the trust industry places in us.

Located Near Industry Activity To serve the industry efficiently, Enform is located in centres of oil and gas activity. Each location is unique, offering a customized blend of products and services. Together, our four facilities meet the diverse needs of industry

CALGARY

BRITISH COLUMBIA

NISKU

SASKATCHEWAN

5055 - 11th Street NE Calgary, Alberta T2E 8N4 Phone: 403.516.8000 Toll free: 1.800.667.5557 Fax: 403.516.8166

#2060, 9600 - 93rd Avenue Fort St. John, British Columbia V1J 5Z2 Phone: 250.794.0100 Toll free: 1.855.436.3676 Fax: 250.785.6013

1803 - 11th St Nisku, Alberta T9E 1A8 Phone: 780.955.7770 Toll free: 1.800.667.5557 Fax: 780.955.2454

#208, 117 - Third Street NE Weyburn, Saskatchewan S4H 0W3 Phone: 306.842.9822 Toll free: 1.877.336.3676 Fax: 306.337.9610

Table of Contents Corporate Profile............................................................................................................................................3 Introduction....................................................................................................................................................6 Enform-Authorized Training Provider Business Relationship............................................................................7 Responsibilities...............................................................................................................................................8 Becoming an Enform Authorized Training Provider........................................................................................10 Preparing to Deliver an Enform Course.........................................................................................................12 Delivering a Course.......................................................................................................................................13 Document Control and Submission..............................................................................................................18 Performance Management...........................................................................................................................20

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Introduction Created by industry, for industry, Enform is mandated to serve as the hub of safety for the upstream oil and gas industry. Enform’s vision is no work-related incidents or injuries in the Canadian upstream oil and gas industry. Our mission is to advocate for the continuous improvement of safety performance by providing practices, assessment, training, support, metrics and communication to workers in our industry.

Enform’s Training department collaborates with industry partners to develop training courses. These courses evolve to meet the changing needs of a dynamic and progressive oil and gas industry. Enform’s extensive safety training experience allows the Training department to work to provide relevant and effective courses.

Our courses respond to changes in industry and environment so that workers are fully prepared to work safely.

This Enform Authorized Training Provider Handbook is a guide for Providers of Enform courses. As a Provider, you are a key element in our effort to deliver quality courses. You have a direct impact on workers in the upstream oil and gas industry. This Authorized Training Provider Handbook will help you be efficient in organizing course delivery and will help clarify your relationship with Instructors and with Enform.

This Enform Authorized Training Provider Handbook goes through the steps you need to take to prepare for and successfully host any Enform course.

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ENFORM AUTHORIZED TRAINING PROVIDER HANDBOOK

Enform-Authorized Training Provider Business Relationship Enform is responsible for providing industry with the safety training it needs. We need to be flexible and evolve with changes in technology and industry practices. We provide a service for industry: we create and deliver safety training. Enform has a responsibility to industry to make sure that it is providing the best, most up-todate information, in order to work toward our vision of no injuries and incidents.

The relationship between Enform and its Authorized Training Providers is a business relationship. This means that both parties have responsibilities to each other. Both Enform and its Authorized Training Providers need to fulfill those responsibilities in order to provide the best safety training possible.

Enform’s General Responsibilities In general terms, Enform is responsible for developing and updating course content and overseeing course delivery quality. Enform will also update Authorized Training Providers any time a change occurs. Finally, Enform needs to support its Authorized Training Providers as they host the delivery of its courses.

Authorized Training Providers’ General Responsibilities The actions and performance of the Authorized Training Providers and the Certified Instructors are key to students learning what they need to know from Enform courses. Authorized Training Providers’ actions and performance when hosting/facilitating Enform courses also affect the reputation of these courses and of Enform. In addition, the actions and performance of the Providers’ Instructors when instructing these courses affect Enform’s reputation, and the reputation of its courses. This impacts Enform’s ability to carry on its business for the benefit of the oil and gas industry. Enform expects that Providers will abide by the contracts they sign with Enform. Authorized Training Providers are also responsible for ensuring that their Instructors comply with the terms of the Authorized Training Provider Agreements within the scope of the Certified Instructor’s responsibilities, as well as their own Certified Instructor Agreements and Enform’s published course standards.

Ensuring successful relationships between Enform and its Authorized Training Providers depends on a commitment by both parties to cooperate. As long as both parties fulfill their mutual responsibilities, the business relationship will work effectively.

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Responsibilities

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Enform courses are focused on the students, and their learning, before anything else. Authorized Training Providers host courses and provide Certified Instructors to deliver these courses. Providers have a direct impact on the quality of the students’ classroom experience.

Enform Responsibilities To Students:

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Make sure courses reflect industry needs and address gaps in safety knowledge or education Develop courses that address relevant issues Make courses available and accessible to all workers Adjust course delivery if necessary and update as required

To Certified Instructors:

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Keep Certified Instructors informed of changes or updates to courses Support Certified Instructors to deliver a quality education product Offering ongoing coaching and professional development opportunities Give clear written direction on expectations relating to course delivery ENFORM AUTHORIZED TRAINING PROVIDER HANDBOOK

To Authorized Training Providers:

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Provide quality education products Create an effective ordering and product delivery system Give clear written direction on expectations relating to course delivery, course work submissions, and evaluating expectations

Certified Instructor Responsibilities To Students:

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Be committed to delivering high quality instruction

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Identify special needs or considerations to reach all student learners

Teach according to Enform curriculum to make sure that students get all the information the course is intended to deliver

Be open to questions and respectful challenges of course content

To Enform:

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Comply with the Certified Instructor Agreement Abide by the Enform Certified Instructor Code of Ethics

To Authorized Training Providers:

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Ensure a high level of professionalism when carrying out their duties Work with the Authorized Training Provider to maintain consistent high quality education

Authorized Training Provider Responsibilities To Students:

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Provide a safe and professional learning environment Make students aware of registration, cancellation, and refund policies

To Enform:

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Comply with the Authorized Training Provider Agreement Update Enform regarding any course-related issues, including concerns about Certified Instructors or products

To Certified Instructors:

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Communicate policies and procedures to Certified Instructors Have appropriate locations and equipment available for each course Support the Certified Instructors complying with their respective Certified Instructor Agreements and abiding by the Enform Certified Instructor Code of Ethics

Ensuring successful relationships among Enform, its Certified Instructors, and its Authorized Training Providers depend on everyone working together. Ensure you are aware of your responsibilities and what responsibilities the others have to you.

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Becoming an Enform Authorized Training Provider Application Process If you want to become an Authorized Training Provider, you need to complete the application, which can be found on Enform’s website, enform.ca Training organizations, public and/or private institutions, and individuals can all apply to become Authorized Training Providers.

If your authorization is approved, you will sign the Authorized Training Provider Agreement. You will be authorized for three years. Application processing could take a period (approx) 45 days.

Authorized Training Provider Representatives You need to designate an Authorized Training Provider Representative. The representative is the person listed with Enform as authorized to order training materials. You also need to identify a single primary contact person.

Each Authorized Training Provider Representative is required to take Enform Provider Orientation (EPO).

Enform will communicate to Authorized Training Provider when available.

If you make a change to the representative(s), you must do it in writing so that Enform records stay up-to-date.

If you have multiple approved training locations, you can have one representative for all locations.

Additional Licensed Courses If you want to offer any additional Enform courses after you sign the initial contract, submit your request to Enform in writing by filling out the Expansion Request Form. In your Expansion Request, declare any equipment requirements for the additional course. The request will take at least 30 days to review and may not be approved. It is solely Enform’s discretion to decide whether an applicaton is approved.

You cannot begin to offer or advertise additional Enform courses until you have received written approval from Enform. Enform will add the additional courses to the existing contract without a change in the contract expiry date.

Notifying Enform of Course Locations Permanent Each Authorized Training Provider is required to include any permanent locations used for training in their Authorized Training Provider Application form. E.g. Company ABC has three locations in western Canada where they have training facilities, all sites would be declared.

There is no requirement to advise Enform of course schedules being held at permanent locations approved by Enform.

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ENFORM AUTHORIZED TRAINING PROVIDER HANDBOOK

Temporary Temporary sites do not include permanent sites declared by Authorized Training Providers on their Provider application form. Many Authorized Training Providers conduct business from remote or temporary locations such as work camps or hotels. Enform requires Authorized Training Providers to notify Enform of all courses that are conducted at temporary sites prior to the course being conducted.

The Authorized Training Provider is required to give 48 hours’ notice to Enform by sending an email to training@enform.ca with the following information: Email subject line: Authorized Training Provider- [insert company name] Email body: a.

Date course is scheduled to run- [insert date]

b.

Location to include physical address- [insert address]

c.

Certified Instructor name- [insert Certified Instructor name]

d.

Type of course- [insert course name]

Maintaining Authorized Training Provider Status Each Authorized Training Provider contract is valid for three years. In order to maintain Authorized Training Provider status within that period, you need to meet the established criteria for each course you are licensed to offer. You must also make sure that you only use Enform Certified Instructors, and that they are delivering Enform courses according to Enform’s established standards.

Enform will provide periodic notification to remind you of expiring agreements. During the last year of your agreement, you need to reapply to renew your contract with Enform.

That request could take up to 45 days to review and process. It is your responsibility to submit your request a minimum of 45 days prior to the end of your existing agreements. If you submit your request later than the 45-day mark, Enform will not guarantee that it can process your request before your contract is up. Submitting your request late could affect the continuity of your contract.

Enform is not obligated to accept any or all Authorized Training Provider requests for renewal. You will be informed in writing if your request is denied. If your request is approved, you will be required to sign a new agreement. Enform will provide you with the most current Form of the Enform Authorized Training Provider Agreement upon notice that your renewal is approved.

Fees As at the implementation of the new Enform Authorized Traning Provider processes in 2016, Enform is not charging any fees for applications, renewals, evaluations or other activities involved in the program. However, Enform reserves the right to implement reasonable fees as it deems appropriate to the circumstances.

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Preparing to Deliver an Enform Course

If you are an Certified Instructor

If you are a Authorized Training Provider

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login to Instructor webpage (part of the Training section on enform.ca)

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set up your purchasing account with Enform

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access and read the Enform Certified Instructor Handbook and PowerPoint

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login to Provider webpage (part of the Training section on enform.ca)

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check the Enform website regularly and stay up-to-date on your courses

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order materials according to the established process

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be aware of any changes made to courses you instruct

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prepare the classroom, with adequate/necessary space and equipment

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be familiar with course-related equipment

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implement document control according to established Enform process (i.e. exams), found on the website, enform.ca

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confirm key contact info for your Authorized Training Provider

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check what a Certified Instructor does before a course and be aware of their responsibilities so you can understand what they do and why they do it

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confirm date, time and location for courses you will instruct and complete required orientations

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familiarize yourself with the courses being offered and with Enform’s standards for delivery

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Delivering a Course Facility Requirements Training facilities need to provide a good learning environment for students. They should be away from noise, external activities and, other distractions.

Your training facility needs to meet the following criteria:

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building code municipal bylaws municipal fire code Occupancy standards (based on individual course requirements)

Outdoors

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clear and visible signage indicating your company name (especially if you are hosting the course at a hotel or other public place)

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appropriate access and egress wheelchair accessible adequate parking

Indoors

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fresh drinking water available to students lunch facilities available on-site or within a reasonable proximity of the location adequate classroom space enough tables and chairs for all students adequate light, heat, and ventilation in the classroom whiteboards and/or flipcharts available and of adequate size to be viewed from the back of the classroom washrooms that are clean and serviced regularly

Audiovisual

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projector or TV monitor available

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you must have a secure place to store exams and answer keys. For example, a personal briefcase or locked cabinet is generally sufficient.

PowerPoint presentation must be displayed clearly enough to be seen by a person with 20/20 vision from the back of the classroom

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Safety

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post the emergency response plan clearly indicate the location of fire extinguishers and fire exits make sure first aid kits and emergency equipment are visible, available, and properly maintained clearly indicate muster points

You must provide your Certified Instructors with an emergency response plan and facility orientation. Do this for each location.

You can have multiple fixed training sites identified in your contract. At Enform’s discretion, each site that you identify is subject to a site review by Enform before it will be approved.

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If you do not have a previously approved training facility/location, you need to complete the Authorized Provider Training Form. It is located under the Provider heading of the Training section on Enform’s website.

You need to fill out this form before you deliver a course.

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You are responsible for ensuring that any secondary location(s) meet the standards laid out for the primary location.

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It is your responsibility to provide dates and locations of courses held at secondary locations.

Authorized Training Providers will have the option to contract Certified Instructors who work for multiple Authorized Training Providers. It is critical that each Authorized Training Provider have administrative processes in place to track each student kit and exams from distribution to exam submission.

Enform will be tracking student kits to ensure declared Certified Instructors and Authorized Training Providers match the kits that are issued.

If kits or exams surface from another source other than the designated Authorized Training Provider, Enform will conduct an investigation to determine whether the class can be certified and/ or there has been fraudulent submissions.

Contracting Certified Instructors You can only use Enform Certified Instructors to deliver Enform licensed courses. Enform will provide an up to date active Certified Instructor List in the Portal. If you are not sure if an Instructor is certified or not, contact Enform’s customer service line at 1-800-667-5557 (ask for training) or email training@enform.ca to confirm. If you do not use an Enform Certified Instructor, Enform will not certify the course and the students will have to repeat it at cost to the Authorized Training Provider.

Course Materials and Equipment It is the Authorized Training Provider’s responsibility to make sure that all equipment needed for a course is available to the Certified Instructor. If you offer multiple courses, you need to ensure that you have all the equipment for all the courses.

All your equipment needs to be in working order. It must meet Original Equipment Manufacturer (OEM) specifications, as well as the requirements of each course’s specific standard for use. You must inspect and document equipment regularly to meet provincial health and safety legislation.

Clean course equipment regularly and carefully. Use the right cleaning procedures for course equipment. You need to have written maintenance and cleaning policies and procedures accessible at all times, according to the manufacturer’s requirements or the Enform Policy Standard. Look on our website for a listing of all equipment requirements for all Enform licensed courses.

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ENFORM AUTHORIZED TRAINING PROVIDER HANDBOOK

Enform Student Kits It is the Authorized Training Provider’s responsibility to ensure that Certified Instructors have all required student kits for each course. Every student needs to receive a new student manual for each course that the student takes.

When you order student kits:

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Course materials can only be ordered by an Authorized Training Provider Representative Check the Enform website for the processes and procedures surrounding ordering student kits As an Authorized Training Provider, you can apply to Enform for Approved Account Status

When you receive student kits from Enform, it is your responsibility to make sure that all materials are complete and not damaged. You can refer to the Enform course material refund policy, which is found on our website.

Handling student kits and student kit security: It is your responsibility to make sure that all Enform materials are kept in a secured location. If you delegate this responsibility to your Certified Instructor, you remain responsible to see that the Certified Instructor complies. You also need to ensure that all student information is kept secure and confidential. You are responsible for maintaining the security of your student kit inventory before distribution to your Certified Instructors.

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If you are transporting student kits, they need to be in a secure/closed container or in a locked vehicle For example, if you are transporting kits in a car, lock them in the trunk Never leave materials unattended in public areas or transport vehicles

Security is also important during class. Keep exams in a secure location. The Certified Instructors are responsible for the security of the exams during class. You must ensure that they comply with this obligation.

What You Need to do When Students Enroll Student Accommodation During registration make all students aware that, if they need special accommodations for the course, they need to declare their needs to you in advance. Provide a contact phone number and email so they can call you if they need additional special accommodations on the day of the course.

Confirming Student Photo IDs Upon registration, inform students of Enform’s mandatory government-issued Photo ID check. Enform requires each student to have their ID validated for every Enform course. It is your responsibility all students are aware of this policy. Acceptable proof of government photo ID can include: driver’s licence, passport, permanent resident card or firearms licence. If the student doesn’t have a photo ID, you can use a combination of alternate proof instead. Acceptable alternative identification would be one primary form of ID plus either one other primary ID, or a secondary form of ID. Primary forms of alternative ID include: Birth Certificate or Social Security Card. Secondary forms of alternative ID include: Certificate of Indian Status, citizenship or immigration papers issued by governmental authorities, Provincial Health Card, and Canadian military identification.

Questions relating to accepted ID should be directed to Enform during the registration process.

Email training@enform.ca

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Dividing Courses We expect that a licensed Enform course will be delivered as it was designed. Continuity of course information is critical for student learning. It’s very important that Enform courses are delivered the same way, all the time, to make sure that students get a standardized learning experience.

Any changes to courses proposed by Authorized Training Providers or their Certified Instructors must be authorized by Enform in advance. You must have written permission from Enform to change how a course is delivered.

If one of your Certified Instructors want to divide up the course differently than it was designed, you need permission from Enform. The company requesting a course to be delivered over 2 days must submit “Enform’s Course Multi Day Delivery Forms” located on the Enform website. Enform will communicate back its decision to both the client company and the Authorized Training Provider. Only proceed with the divided course when you have received written permission from Enform. Enform may or may not approve the division of a course, at its own discretion.

Scheduling Courses

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Do not schedule courses right before or right after extended work shifts (10 hours or more) Consider travel time when you schedule courses Do not schedule a full course on the same day as a full day of work, driving or another full-day course

Class Size Enform class sizes are limited, depending on which course you are hosting. You can find a list of maximum class sizes on Enform’s website, enform.ca.

This number could be limited further by the equipment available. For example, if there are only 6 SCBA masks for an H2S Alive® course, the standards will not be met for certification of a class of 20.

What You Need to do the Day of the Course This example timeline is based on a full-day course. Appropriate changes should be made when delivering a course of a different duration.

If the course begins at 8:00 am: 7:30 am - meet the Certified Instructor when they arrive and go through their plan for the day It is your responsibility to develop, prepare, and distribute a site specific safety orientation for each of your locations. Make sure all Certified Instructors receive the orientation prior to instructing a course in a new facility. Review of the orientation package should occur as required by Authorized Training Provider Assessment.

The orientation needs to talk about:

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Emergency response plan Emergency exits Muster points Emergency contact procedures Site specific hazards and reporting procedures

ENFORM AUTHORIZED TRAINING PROVIDER HANDBOOK

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Facility safety equipment (first aid kit, fire extinguisher, AED) Access to food and water Washroom locations Mobile phone use policy: • Enform recommends no mobile phone use during instructional delivery of course content • During instructional time, it is up to the Certified Instructor to approve mobile phone use outside the classroom in exceptional circumstances • During final exams, turn off mobile phones

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Student participation

Late Policy You also need to discuss an appropriate late policy with your Certified Instructor. Enform grants its Certified Instructors a certain amount of discretion regarding student lateness. Many factors contribute to a student being late. It’s up to the Certified Instructor to decide whether the student can join the class or is too far behind. Enform generally does not allow admission after 30 minutes from the start of class. Note that the Certified Instructor and the Authorized Training Provider must agree on the late policy before class begins.

Please be aware that each course has a specific number of hours required for certification. Whatever the reason, late may mean the student cannot be certified and will have to re-register for the course at a later date.

Fit for Duty As the Authorized Training Provider, you need to have a policy in place regarding impairment. It is both your responsibility and the Certified Instructor’s responsibility to abide by and enforce the policy.

7:45 am - students arrive Remind students about Enform’s Photo ID policy. You will have notified students about this policy when they enrolled, but remind them on the day of the course, so they have another chance to retrieve forgotten IDs. If they did not bring one to the course.

As students arrive, check their fitness to take and understand the course. Enform has a zero tolerance policy regarding drug or alcohol impairment. It is the Certified Instructor’s discretion to remove a student they believe is impaired.

4:00 pm - 4:30 pm - class dismissed When the course is over, work with your Certified Instructor to collect all the necessary documents detailed in class submission on enform.ca.

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Document Control and Submission Course-related Documents Student Data Sheets (SDS): an SDS is provided for each student. It is the Certified Instructor’s responsibility to explain the proper way to record information on the SDS to the students in the class. It is the students’ responsibility to make sure they fill out correct information on the SDS.

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Submit only one SDS per student

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Record exam results in percentage format on the front page; make sure the Instructor bubbled in the student’s mark

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If the student’s exam result and grade are missing, the student will get an automated email advising them that they failed the course

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Include SDS for students who fail or do not complete the course

Do not staple, tape or submit damaged sheets Other than the central fold, do not fold the SDS On the front of the SDS, make sure students write the Instructor’s full name (no initials), the course name, and the date

If you submit paperwork missing the above information, Enform may return it to you to correct and resubmit

Mailing Address Student certificates will be mailed to the address written on the SDS. Once a student writes their address on the SDS, you cannot alter it without student consultation and approval.

Enform’s policy is to mail certificates to the address written by the student on the SDS. If a company wants students to have certificates mailed to the company that paid for the course, they must make it clear to their employees, so that those employees can write it on the SDS when they take the course.

Note: It is the student’s right to decide which address to write on their SDS. Authorized Training Providers must not force students to write the Authorized Training Provider address on their SDS. Putting the Authorized Training Provider’s address on the SDS cannot be a condition of taking a course. However, the student can choose to do so if they want.

Authorized Training Provider To-Do List Collect the following documents from the Certified Instructor:

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Student Data Sheets Attendance/Exam Record Exams Performance Checklist (if applicable)

You cannot alter the information a student provides on the SDS

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ENFORM AUTHORIZED TRAINING PROVIDER HANDBOOK

To submit all the forms, open each SDS and stack them on top of each other, facing up. Fold them together along the main fold. Include the rest of the forms in the prepaid envelope provided. Be sure to retain the Canada Post tracking number from the pre-printed shipping label. Send the forms back to Enform. All course material must be post marked within 5 days of completion of the class.

Enform is able to process exams much more quickly if you package the forms in this manner. We appreciate your cooperation.

For more detail on course document submission, check the website.

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Performance Management Enform’s goal is to deliver quality safety training. We require professional, ethical Certified Instructors and Authorized Training Providers. As discussed earlier, Enform has responsibilities to its students, which include making sure that Authorized Training Providers act with honesty, integrity and professionalism. We maintain a high standard of Authorized Training Provider performance through our performance management program.

Authorized Training Providers are bound by the contractual conditions as written in the Authorized Training Provider Agreement. The information below is a breakdown of the performance management process.

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If someone makes a complaint against you, the complaint goes directly to the Enform Evaluations team.

The Evaluations team then initiates an investigation, which may include: • Course documentation review • Direct communication with students and/or Instructors • Enform Authorized Training Provider records review

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Enform may undertake an investigation on its own initiative, whether or not there is a complaint.

Depending on the results of the investigation, formal action may be taken at the discretion of Enform management. All formal action taken is communicated in writing to the affected stakeholders. Enform maintains detailed records of all investigations it conducts.

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Enform’s responsibility to Authorized Training Providers relating to Instructor issues: • Enform will inform the Authorized Training Provider if one of their Certified Instructors is under investigation that may lead to an interim or disciplinary suspension.

• Please refer to the Authorized Training Provider Agreement for details of sharing Certified Instructor Performance Management infractions.

• I f Enform’s investigation of an Instructor leads to allegations of concerns about the conduct of an Authorized Training Provider, then Enform will also investigate the Authorized Training Provider.

• If you receive a complaint about an Instructor, you are required to contact Enform’s Evaluations team at training@enform.ca.

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Enform investigations and evaluations: • Authorized Training Provider shall cooperate with Enform personnel who may perform Evaluations from time to time (with or without advance notice) and without limiting the foregoing, shall provide access to all facilities and classrooms used to administrate, support or deliver Enform courses and allow those persons doing an Evaluation opportunity to observe the delivery of Enform courses, inspect equipment and maintenance and storage facilities and to converse with Authorized Training Provider’s Instructors, students and Authorized Training Provider Representatives.

• If an investigation or evaluation is underway and an Enform staff member has questions for you, you are obliged to answer them. Do not hold back information during an investigation.

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Performance management disciplinary measures

Providers who fail to comply with Enform standards or who engage in misconduct will be subjected to consequences, as set out in the Authorized Training Provider Agreement. Such consequences can include cancellation of the Authorized Training Provider Agreement if the failures are not fixed in a timely manner, or if misconduct occurs.

If the business relationship between Enform and a Authorized Training Provider is not conducive to the needs of Enform or of its stakeholders, it is Enform’s discretion to cancel the Authorized Training Provider Agreement.

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Version 15.1 > English Edition

training@enform.ca | enform.ca Customer Service: 1.800.667.5557

For the Oil & Gas Industry • Enform Authorized Training Provider Handbook

CALGARY

BRITISH COLUMBIA

NISKU

SASKATCHEWAN

5055 - 11th St. NE

#2060, 9600 - 93rd Ave.

1803 - 11th St

#208, 117 - Third Street NE

Calgary, Alberta

Fort St. John, BC

Nisku, Alberta

Weyburn, Saskatchewan

T2E 8N4

V1J 5Z2

T9E 1A8

S4H 0W3

Phone: 403.516.8000

Phone: 250.794.0100

Phone: 780.955.7770

Phone: 306.842.9822

Toll free: 1.800.667.5557

Toll free: 1.855.436.3676

Toll free: 1.800.667.5557

Toll free: 1.877.336.3676

Fax: 403.516.8166

Fax: 250.785.6013

Fax: 780.955.2454

Fax: 306.337.9610