Eat.Drink.Sleep - June 2018

eat.drink.sleep June 2018

www.eat-drink-sleep.com

INTRODUCING CRITON

The UK’s first DIY app builder for the hospitality sector

see p10&11

MAKE YOUR VENUE THE HOME OF SUMMER SPORT There’s an irresistible line-up on Sky Sports this summer to help pull in the customers, while you pull the pints.

Add that to the World Cup on BBC & ITV and you’ve got a recipe for success.

Call 08444 883 648 or visit business.sky.com/summer-calendar to download your free summer sports calendar

Sky Sports requires Sky subscription, equipment and installation. Scheduling may be subject to change. World Cup is broadcast live on BBC & ITV in the UK and RTE in ROI and does not require a Sky Sports subscription. Further terms apply. Calls to Sky cost 7p per minute plus your providers access charge. Correct at time of print: 02/05/2018.

THE F1 LOGO, F1, FORMULA 1®, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX AND RELATED MARKS ARE TRADE MARKS OF FORMULA ONE LICENSING BV, A FORMULA ONE GROUP COMPANY.

@SkySportsPub

75% of Sky hoteliers believe that Sky TV improves their guest satisfaction* Enjoy more bookings, more revenue and top reviews with the ultimate entertainment experience from Sky. Give your guests world-class sport, the latest blockbusters and award-winning dramas, all in stunning HD, plus fast, reliable WiFi for the ultimate entertainment experience.

To find the right package for your hotel

call

08444 178 113

*Source: TNS hotel study 2014 consisting of online interviews with 1000 consumers who had visited a hotel in the past 12 months and 125 hotel owners from across Great Britain.

T&Cs: Equipment and installation costs may apply. Sky In Room and Sky In Bar: 12 month minimum term required to get Sky TV in your hotel. Premises must be in United Kingdom. Eligibility subject to credit checks. Content included depends on your subscription package. Sky In Room only: £106 minimum monthly price applies per hotel premises. Sky WiFi: WiFi availability is subject to your premises location. Standard set-up fee and 12 month minimum term apply. Please call for details. Calls to Sky cost up to 7p per minute plus your provider’s access charge. The Lego Ninjago Movie ©2017 Warner Bros. Entertainment Inc. All Rights Reserved. Blade Runner 2049 ©2016 Alcon Entertainment, LLC All Rights Reserved. The Affair ©2018 “The Affair” Showtime Networks Inc. All rights reserved.

Isle of Wight Festival ©2014 Getty Images. Correct at time of supply: 04/05/18.

Contact Us For more information on the publication or to talk about advertising within the next issue. Contact one of the team via the details below: Publication Manager

Michael Amor 01843 591 523 michael@eat-drink-sleep.com

Publishing Director

Jodie Little 01843 582 733 jodie@jetdigitalmedia.co.uk

eat.drink.sleep June 2018 4 Industry News 10 Editor’s Choice 20 EPOS 32 Contract Furniture & Furnishings 38 Contract Flooring & Surfaces 44 Contract Lighting & Design 50 Business Directory

Editor

Jeremy Tring jeremy@eat-drink-sleep.com

To find out more visit our website: www.eat-drink-sleep.com

Gary Usher confirms second Manchester opening

June 2018

EAT. DRINK. SLEEP

Industry News

Manchester brewers collaborate with restaurants on one-off beers Eight Manchester brewers have partnered with leading, independent restaurants in the region to promote beer as a suitable bedfellow for high-end food.

Murphy said he finds it infuriating that restaurants put so much effort into sourcing the best ingredients and championing provenance of their food, yet stick to standard, bigbrand lagers on their drinks menus.

Cloudwater Brew Co, which was recently voted the second-best brewery in the world by RateBeer, is working with Stockport restaurant Where the Light Gets in, while Thirst Class Ale is working with vegan eatery The Allotment.

Showcasing the diversity of beer for food pairing, Runaway is brewing up a Japan-inspired beer for Jay Raynor’s ‘hidden gem’ Umezushi sushi bar, and Squawk is creating a special drop for Bundobust, which specialises in Indian street food.

‘Wine has traditionally been seen as the only suitable pairing for food, possibly because of the strong French influence on modern, highend cuisine, with beer being viewed as merely a working man’s drink,’ he explained. ‘Too many people view beer as simplistic and onedimensional, which couldn’t be further from the truth.

‘Few people genuinely understand its history, process and different flavour profiles and so there’s a lack of confidence when it comes to Connor Murphy, who organised the adding beer to a menu – brewers, initiative as part of Manchester Beer particularly at the smaller end of the Week, told Imbibe that the project scale, need to get better at coming would go far beyond rebadging together to collectively market their existing beers. products to the wider market.’

‘In one case, the brewer has been working with the restaurant to create a beer inspired by their food and using core ingredients from one of their dishes,’ he said.

‘In another, the beer has been designed to match the most popular dish created by the restaurant. By giving a fairly open brief, we should get a varied set of results, which makes this even more exciting.’

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The beers will launch in Manchester Beer Week, which runs from 29 June to 8 July, but Murphy hopes the collaborations, and conversations engendered by them, will continue beyond.

This is the third year that Manchester Beer Week has been organised, and it’s caught the imagination of the city from the off, with 94 events held across venues in its first year.

Restaurateur Gary Usher has confirmed the opening of his second Manchesterbased site, Kala, in September this year. he news comes just hours after he announced plans to raise £50,000 in 24 hours to fund new restaurant Pinion, in Prescot, Merseyside, which he hopes to open this summer.

Kala on King Street in Manchester’s city centre will join Hispi which opened in Didsbury, South Manchester in 2016; Sticky Walnut in Hoole, Chester; Burnt Truffle in Heswall on the Wirral; and Wreckfish in Liverpool.

The restaurant will not be crowdfunded, however a post from @stickywalnut on Twitter encouraged followers to give support through opinions on “furniture, plates and menu ideas.”

Hiya@kala_manchester opening date September 24th.

No Kickstarter.

I’d still really fucking love your support, advice & opinions though X — STICKY (@StickyWalnut) May 3, 2018 Usher told The Caterer last September, shortly after opening Wreckfish, if it got to the point where it could sustain itself “why not go for the next one and keep up a good track record?”

He continued: “My plans are scatty, but they often work out to something. I’m really in to this journey with the restaurants. I’m enjoying myself and we are creating careers and I don’t want to stop.”

The Kickstarter for Pinion will launch at 7pm on 29 May.

Makar Gin secures distribution with Halewood Wines & Spirits

June 2018

The Glasgow Distillery Company has secured distribution for its Makar Gin range and G52 Urban Craft Vodka in the UK and Ireland with Halewood Wines & Spirits.

Founded in 2014, the Scottish distiller had been on the market for a distribution partner for the past few years. Its Makar Gin, which has mulberry aged, original dry, oak aged and old tom expressions, and G52 Urban Craft Vodka have so far enjoyed relative success in Scotland with regional grocery listings.

‘Glasgow Distillery is a shining example of what true artisanal craftsmanship looks like and has built great regional brand equity already,’ said John Bradbury of Halewood Wines & Spirits. ‘With the addition of Makar Gin into our portfolio, we are fast becoming the go-to premium craft gin distributor in the country.’

EAT. DRINK. SLEEP

Industry News

Gins and Vodka, Marylebone Gin, City of London Distillery, Hawkshead Brewery and Sadlers Brewery.

‘The way Halewood has transformed its offering, as well as the scale and quality of its sales force and logistics impressed us, so we knew very quickly during discussions Halewood doubled its profits last year, that it was the perfect partner to help take from £1.7m to £3.9m, and has been actively our business forward,’ said Liam Hughes, CEO looking for acquisitions to bolster its spirit and co-founder of The Glasgow Distillery portfolio. Its key brands include Liverpool Company.

Plastic Straws Are Off The Menu For Edwardian Hotels London

Throughout its 40-year history, Edwardian Hotels London has been committed to responsible business practices, with a focus on ethics, culture, community and the environment. Which is why this spring, as the first in a radical series of ‘going green’ initiatives that will take place across the whole group, the company has decided to replace plastic straws with a paper alternative.

Said Jati, “There is so much plastic waste washing up on our beaches and polluting our oceans; plastic straws are a particular menace, taking literally hundreds of years to decompose. By replacing the thousands we use each week with biodegradable varieties, I like to think that Edwardian Hotels London is making a small contribution to helping the environment.”

Introduced by the Director of Service Excellence, Amir Jati, the policy will apply to all the brands’ venues, namely The May Fair Hotel and Radisson Blu Edwardian London, together with its 20 restaurants and four spas.

The coming months will see Edwardian Hotels London announce further strategies relating to its use of plastics.

Details will be announced in due course.

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02/05/2018 11:22

EAT. DRINK. SLEEP June 2018

Industry News

UK’s First Radisson RED Hotel Opens In Glasgow

Radisson RED Glasgow opens its doors today in Scotland’s largest city, ready to shake up the UK’s hotel scene.

Radisson RED is Radisson Hotel Group’s upscale, select service hotel brand that aims to inject new life into hospitality through a focus on informal services, the latest technology, and bold design.

The 174-room Radisson RED Glasgow is also the first newbuild Radisson RED property to open in Europe. Located in the heart of the city’s music and art scene,RED Glasgow provides travellers with an ideal base from which to explore the city and is only minutes away from some of the best music venues in Scotland, including the world-renowned SSE Hydro.

From keyless entry to self-check-in and check-out, technology features heavily throughout the hotel. Managed through the RED app, guests can do everything from requesting extra pillows to arranging a group ride to airport. They can even chat to other guests and find out where the best gigs are in town that night.

Responsible for all operations at the hotel, Curator Michael Weston commented: “We’re all so excited to open and introduce RED to Glasgow and the wider UK. The RED experience is different – we encourage laughter, playfulness and even a little mischief with guests, and we use our spaces as a showcase for some of the best local talent in art, design, music and fashion. We really hope people come to the hotel, love what they see, and come back again and again.”

Radisson RED Glasgow is the brand’s fifth hotel to open around the world, joining RED hotels in Brussels, Campinas, Cape Town, and Minneapolis. Starting at £99, the spacious

rooms, where natural materials meet colourful accents and eclectic design pieces, provide the perfect base to explore the bustling city of Glasgow. The bold wallpaper, designed by legendary Glasgow comic artist Frank Quitely, creates a room that feels fun, modern and minimal, with smart inroom technology that’s ready to connect.

The ground floor space with the OUIBar + KTCHN is the hotel’s food, drink and social hub, serving great food, wine and chilled craft beers, the RED way. Open all day and offering food on the go, this is the place for casual meetings, cocktails or a game of pool.

For anyone looking to watch the sunset over the River Clyde, the hotel’s stunning new RED Sky Bar, Glasgow’s first rooftop bar, will be the place to be. Opening in early May, guests can enjoy a bird’s eye view of the action with a RED cocktail in hand, tapas to share, and music from some of the city’s best up and coming DJ’s.

The Event and Games studios, where high-spec technology meets playful design, provide everything you need to throw an epic party or simply get your meetings off autopilot. Each of the three events studios – 66sqm, 40sqm and 55sqm – is equipped with modern tech and super-fast Wi-Fi.

Newtown restaurant relaunches with fine-dining focus The former Mirrens steak and tapas bar in Newtown, Powys, has relaunched with a new head chef and finedining focus. Now called the Granary, chef Seamus Russell (pictured) joined the restaurant in February and has designed a new set of seasonal tasting menus focusing on local produce.

“We first opened the doors in early 2009 and have explored many directions, menus, dishes and flavours, and whilst we enjoyed every aspect of the journey, this new direction and menus has got us really excited,” said owner Ann Cooperwhite, who also owns security industry accountancy

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firm Whittaker & Co. We are also hoping to get on the ladder with rosettes.”

Chef Russell previously worked as a chef de partie at the Michelin-starred Ynyshir near Machynlleth, also in Powys, for one year. The restaurant has been renamed after the site’s former use as a bakery in the 1900s and as a grain and seed store in the 1950s, which will also be reflected through the restaurant’s homemade bread.

Award winning Taunton restaurant finds new owner

The Willow Tree, an award winning restaurant in the centre of Taunton, Somerset has been sold through specialist business property adviser, Christie & Co. The charming Grade II listed, three storey building, believed to have been a mill, dates back to the late 17th century. The Willow

June 2018

Tree was established by previous owners, Darren Sherlock and Rita Rambellas in 2002 and is one of the most highly rated restaurants in Taunton, with awards and accolades including two AA Rosettes, a ‘Remy’ award, and was named as one of the ‘Top Ten Romantic Places to Eat in the UK’ by Good Food.

EAT. DRINK. SLEEP

Industry News

The new owners have temporarily closed The Willow Tree for refurbishment and will re-open with an updated menu of seasonal modern British classics in the autumn.

Stephen Champion, Senior Agent at Christie & Co’s Exeter office comments, “We are delighted to have facilitated the sale of such a well-respected business. We wish the new owners every success and have no doubt they will build upon the fabulous reputation developed by our clients, Rita and Darren.”

Royals’ Favourite Water Gets Royal Wedding Make-over Markle Sparkle & Still Harry Malvern Water Ensure Wedding Celebrations Are Whinefree. Malvern is renowned for being the purest mineral water there is and that’s why, for five centuries, Royals have made it their drink of choice.

With the nation preparing to celebrate the latest Royal Wedding, Holywell Spring Water, who bottle water in Malvern, are offering an alternative to the usual bubbly. It comes in the bottle shape of Limited Edition Markle Sparkle sparkling water and Still Harry, which is non-sparkling but still exciting in its own way.

is said to have drunk it in public. It was first offered for sale at the Great Exhibition in 1851 and Queen Victoria refused to travel without it. Princess Mary of Adelaide and King George V both gave it a royal warrant while our current monarch, Queen Elizabeth II, is also reported to have taken it travelling with her.

The bottles will only be available in the week prior to the wedding in May. Commenting on the wedding water, Simon Smith on behalf of Visit The Malverns, said: “Malvern grew up around its water and the Victorian water cure. We have over 150 wells throughout the area that people can visit and a great local business supplying Malvern Spring Water.

With nine places called Malvern in the USA, we think this Anglo-American union deserves a celebratory special version of The Malverns finest bottled water.”

Malvern water’s royal connection dates back to the 16th century when Queen Elizabeth I

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02/05/2018 11:22

EAT. DRINK. SLEEP June 2018

Introducing Amazing Quality Outdoor Television for the Elements...

Proofvision brings to market the first high brightness outdoor TV for under £2000

Synonymous with high value outdoor viewing systems, capital-based electronics producer Proofvision have disrupted the outdoor TV market yet again.

With their 43-inch Outdoor Lifestyle TV the company is the first to let consumers and businesses install outside TV that’s affordable - as the company’s newest model is 50% cheaper than both the industry standard and the competition with a price tag at under £2000.

Three times brighter than a laptop screen and twice as bright as the standard household TV, ProofVisions Outdoor Lifestyle TV results in viewing that remains undisturbed even in direct sunlight - with the model self-adjusting to combat the ever changing glare given off by the Sun and cloud cover.

Along with this safeguarding function the model is fully water resistant and with IP66 Rated aluminium heat dispersion technology incorporated, the set is function proof between -20 to 60 Celsius. This means the Outdoor Lifestyle TV guarantees safe and continued quality outside viewing any day of the year, irrespective of season.

Coming as standard with a super thin bezel, the full HD 1080p set measures in at an unbelievable 67mm depth, which essentially ensures the system doesn’t sacrifice its innovative streamlined design to handle the outdoor elements. It’s truly a showcase of function meets finesse.

To learn more about the revolutionary 43-inch Outdoor Lifestyle TV get in touch with Proofvision today... https://www.proofvision.co.uk/ weatherproof-tv/43-inch-lifestyleoutdoor-tv.html

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HQ viewing that’s not hindered

EAT. DRINK. SLEEP June 2018

Why wireless power is on the menu as the next big innovation for the hospitality industry

By Dan Bladen, CEO and founder of Chargifi The race for consumer loyalty and engagement is front of mind for all hospitality businesses. As consumers rely on mobiles more and more to live their daily lives the battery anxiety epidemic is ongoing with a recent study finding 40 percent of people carrying one or more portable chargers as battery back-up - the need for power wherever and whenever consumers need it is on the rise. Convenient wireless power will be key for businesses to support this truly mobile experience at an individualised level. Not just in terms of meeting the need to charge, but also to manage wireless power at scale and as a gateway to hotel, café, restaurant services when customers are on site.

Knowledge is power, and with a smart wireless charging solution hospitality venues will be able to open the door to a whole host of customer data and insights. Wireless charging will become a convergence point for smart functionality like location services and accessing cloudbased data. Restaurants, cafes and hotels integrating wireless power will have access to hyper-local data based on where and when the customer is charging. Data provided via wireless charging can pinpoint the exact seating or standing location of any customer in relation to a café or restaurant’s layout, in a way that Wi-Fi and beacons cannot, due to accuracy limitations.

For smart connected hotels, this means understanding where guests are in the hotel and capitalize this in relation to underused spaces and areas of high footfall.

So how does this work?

Wireless charging is achieved by embedding wireless power transmitters within or beneath table top surfaces or inside furniture. The transmitter beneath the table is connected to the establishment’s mains power. If a user places a wireless-charging-enabled device (such as the latest iPhone X or Samsung S9) above the transmitter, it will draw Chargifi is already deploying power from the transmitter wireless power internationally across hotel groups such as and recharge.

Grand Hyatt, Marriott and food outlets, Pret a Manger.

Footfall increase or dwell time due to wireless power has the potential to create a point of difference. Brand loyalty is the new Holy Grail when it comes to customers and one of the benefits that this technology can bring is a more receptive audience - with the average charging session lasting 50 minutes.

There’s no doubt about it: the world is going electric and electric is going wireless.

Today consumers will choose a hotel or coffee shop based on getting a WiFi connection; and wireless power will be the next big differentiator.

Wireless charging is being deployed at scale, bringing hospitality venues a way to meet the demands of their customers, fully capitalize this demand and build loyalty.

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02/05/2018 11:22

EAT. DRINK. SLEEP June 2018

Editor’s Choice

DIY app builder Criton lets hotels build the perfect guest app Criton helps hoteliers and other accommodation providers create the perfect guest app and enhance the guest experience by giving customers the information they need on their own device. “Using digital technologies to improve the customer experience is vital for all hotel and holiday accommodation businesses”, commented Criton’s Founder and CEO, Julie Grieve. “Today’s travellers and guests rely on their mobile phones, carrying them everywhere and we provide operators of all sizes the ability to create an app for their hotel or apartments that not only acts as a digital concierge, but also allows them to answer guests’ questions, resolve any issues in real time, and increase revenue.”

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The rise of the apps Recent studies reveal that 352.9 billion mobile app downloads will be expected by 2021. This shift toward mobile offers a great opportunity to redefine guest experience.

Branded hotel apps and technology play a crucial role in the booking decisions of 70% of travellers and will influence a hotel’s success in terms of customer satisfaction and brand differentiation. Criton gives hoteliers the opportunity to offer to their tech savvy guests instant access to personalised guest information and self-service options by combining the very best in global guestfacing technology in one system.

June 2018

Criton’s user-friendly content management system is uniquely designed to make communicating with your guests and updating your app as easy as possible. You’ll always have the tools you need to keep your guest interactions consistent, up-to-date and on-brand. Hotel owners and managers are in complete control of the content they give to guests, which will increase guest satisfaction and engagement.

EAT. DRINK. SLEEP

The app that puts your hotel in control of the complete guest experience

Editor’s Choice

Built exclusively for hospitality Criton is built exclusively for the hospitality sector to enable hotels and property owners to provide useful and up-to-date content for their guests. With their own app operators can anticipate guest needs pre-arrival, send push notifications on promotions and upsell their services, share local knowledge and receive guest feedback on valuable aspects of their experience.

Guests can make requests, order room service, discover the best places to visit, make direct bookings via mobile (eliminating commission) and much more. Guests can access the information and message the hotel at their convenience, whether they are in room or are out and about.

Guest information made easy Criton proves that technology does not have to be expensive or complex. It is ecofriendly and supports a sustainable strategy by reducing the carbon footprint. Criton supports businesses to save the time and costs of updating and maintaining their guest directory. Information on the app can be updated at any time easily and for free, with changes publishing instantly.

All your properties under one roof If you have properties in different locations, you don’t need to make an app for each one of them. You can simply make one app that includes all and personalise them to their individual needs and features.

Your guests will only need to download one app where they will be able to search and book a room in one your hotels. With this allin-one app, guests can manage their entire trip, view promotional offers and request room service from the moment they arrive.

Futureproof your guest experience with your own branded app! Sign up for a free 30-day trial today at www.critonapps.com

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Treat your guests to all their favourite TV shows in stunning HD with Sky Select According to research, three quarters of hoteliers agree that their guests expect Sky TV in their bedroom1. It’s therefore no surprise that 75% of current hotel customers say that Sky TV improves their guest experience2 and with guest satisfaction top of the list for hoteliers, Sky can help play a big part in creating the perfect home from home experience.

1Source: TNS hotel study (2014) 2Source: TNS hotel study (2014)

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Bulletproof – Ashley Waters and Noel Clarke buddy up as a streetwise cop duo in this unmissable action packed Sky original production blockbuster. From very different backgrounds, yet bound by the same moral code, Pike and Bishop have got each other’s backs as they chase down London’s bad guys. But their next case is about to change everything as things get personal for Pike and Bishop slams headfirst into a crisis.

End of May sees a Pixar take over on Sky Cinema perfect for guests travelling with a family! The line-up features Toy Story, Monsters University, The Incredibles, Finding Dory and Cars 3 to name just a few! But that’s not all - this month is also packed full of blockbusters and thrillers, including War Planet of the Apes and Shot Caller.

June Sky Select is the new simple way for hoteliers to deliver unmissable content in stunning HD to every hotel room from one centralised system. It helps hoteliers benefit from more bookings, increased loyalty and top reviews while their guests enjoy an unrivalled choice of the latest award winning dramas, blockbusters and world class sport, with up to 96 channels in stunning HD. Here’s just a few stand out shows that Sky TV customers can offer their hotel guests over the next few months:

The Affair - The provocative drama starring Dominic West, Ruth Wilson, Joshua Jackson and Maura Tierney is back for a fourth season. We now find Noah, Helen, Alison and Cole in their own orbits, alienated from each other and spinning further away from where it all began. With everyone involved in a new relationship, are they now prepared to leave the past behind? Or will they attempt to change the narrative?

June is packed full of hits including highly publicised thriller “Mother” starring Javier Bardem and Jennifer Lawrence. Also this month, guests can watch “It” the spooky story of Pennywise the clown, adapted from Stephen King’s 1986 novel. Other hits include the American Made and The Snowman, as well as great kids movies like The Lego Ninjago Movie.

If you want to learn more about how you can deliver your guests favourite shows in stunning HD quality with Sky Select, and check out more satisfied guests call 0844 417 8726

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EAT. DRINK. SLEEP

Patrick Melrose – The Oscar®-nominated, Emmy® awardwinning Benedict Cumberbatch stars in this new Sky original production – a hilarious, often harrowing, five-part drama based on the acclaimed novels by Edward St Aubyn and adapted by David Nicholls. The series tracks the life of Patrick Melrose, a privileged, narcissistic and damaged playboy, from his childhood in the South of France, through years of substance abuse in New York, to his ultimate return to Britain.

June 2018

May

EAT. DRINK. SLEEP June 2018

The Hilton London Bankside

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Upon walking into the venue you are greeted by utter class and met with the fantastic staff that elevate the hotel to an unrivalled level.

To have such a personal service at the all too often snobbish 5 star rating is a very welcome breath of fresh air. One can feel intimidated at times in such venues but the Hilton Bankside have a concept of speaking to each and every guest with a friendly, extremely polite and knowledgeable manner which makes you feel welcome, relaxed and confident in asking any questions you may have.

June 2018

However, just a few hundred yards from London Bankside yet already away from the noise, lies a treasure of the Hilton. In an absolutely gorgeous building with 292 luxurious rooms, is the Hilton London Bankside.

With the rooms ranging from a classic single for the lone guest to an executive suite, everyone can be accommodated and all budgets suited.

The rooms are designed to a very high standard, with light tones underlying the strong, bold colours and beautiful material chosen for the furnishings.

Technology leads the way with choice of large screens in the bigger rooms. A wide variety of channels are available on the TV’s plus a huge array of movies, to pass the night or afternoon away.

All of the above is a standard trait in the higher level of hotel but there are two stand out points for me, firstly the Spa facilities, it really does bring the abroad feeling to your stay, the pool itself was fantastic, in my opinion there is no

EAT. DRINK. SLEEP

When only the most indulgent of weekends will do, where better in London to stay than the Hilton? Surrounded by the breath-taking sights Bankside has to offer, the views, the well-known sights, indulgent restaurants, and the glittering lights of the big name hotels of the UK.

better place to unwind than sat beside a pool, with a nice drink in your hand.

Secondly, the Oxbo Restaurant, this grand restaurant really takes your breath away just upon entrance, let alone the food! With a wide variety of food to choose from, you will have no concerns in finding something to fit your mood, and if you can’t, allow the staff to help, there knowledge is excellent & they’re very friendly and helpful.

With the dimmed lights and the gorgeous scenery, the meal was the perfect way to top a brilliant stay.

Overall, there is simply no faults with the Hilton Bankside in every single section they have surpassed all expectations and are setting heights for their competition. If you are in London, be sure to book on & experience it all for yourself!

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EAT. DRINK. SLEEP June 2018

joins forces with chef, Tom Sellers to raise funds for

Merry Men references the band of outlaws that followed Robin Hood – a tribute to Seller’s upbringing in Nottingham – and draws upon the chef’s passion for history and provenance by bringing elements of storytelling into the menu. Each night during the three week pop up there was a stunning 100 person four course dinner.

A portion of the proceeds generated from the pop-up will be donated to Hospitality Action, which supports members of the hospitality industry struggling with a variety of problems, including financial hardship, drug addiction or alcohol abuse.

Adam Lenton, Marketing Manager for Eau de Vie, says:

Leading sustainable water provider, Eau De Vie has joined forces with chef, Tom Sellers of Michelin-starred restaurant, Restaurant Story, to help raise funds for Hospitality Action.

Eau de Vie provided its freshly filtered chilled and sparkling bottled water for the ‘Merry Men’ pop up event.

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“The Merry Men Pop Up event is a great initiative and one that we are pleased to support in aid of Hospitality Action, which does tremendous work in supporting individuals experiencing hardship across the out of home markets.

“Tom was keen to secure a sustainable water partner – in the wake of increasing demand from consumers for the Hospitality Industry to reduce the use of single plastic water bottles. Eau De Vie offers great tasting water, using beautiful glass bottles that can be reused and enjoyed time after time – sustainable, profitable and pure”.

EAT. DRINK. SLEEP June 2018

Voglr.com launches with over 1,000 properties on video search engine for travel agents Voglr.com has officially launched, allowing travel agents around the globe to showcase over one thousand hotel promotional videos on the brand-new platform to their clients, which can be added to websites in the form of a white label or Voglr branded pop up window.

website, the development of one curated portal that places thousands of property and destination videos directly in front of their target audience is invaluable for both travel agents and their clients.

Hotels and destinations can readily access voglr.com to The video search engine focuses on create a commercial account, showcasing luxury hotels, resorts and through which to upload their destinations from around the world all in promotional videos, and there one place, with technology that enables are a variety of advertising travel agents to offer a true virtual options allow for tailored journey to their customers. This ability to promotional solutions at visually show potential customers their various price points. next city, island and hotel is becoming increasingly important in this age of Rita Ruth, consultant at Tzell Travel major digital transformation and multi- NY who use the platform, commented: channel consumer choice. The Voglr “for the luxury market being able to show platform is aiming to offer travellers a high quality videos of hotels and resorts truly immersive approach to holiday is a great selling tool for us. Some people planning, adding a compelling new hesitate on where to go, so having the dimension to online hotel & destination closest thing to the real experience means marketing with relevant and captivating people can make informed choices by browsing top hotels and destinations in the content. world, all in one place.”

Director and founder Patrice Van Isacker created the brand after finding that, Emma Mackley of Emma Mackley whilst many hotels and destinations Private Travel added “we were looking for feature video content on their own something to give clients and a more in-

depth insight to some of the beautiful destinations and fabulous hotels and resorts we work with. We have received more specific enquiries as a result of clients browsing through the stunning videos and are delighted with the impact it has had on our small but rapidly growing business.’’

To view an example of the media player, visit www.voglr.com/player and for more information contact management@voglr.com.

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Sunborn Yacht Lon

Overview Within a stunning, picturesque landscape, Sunborn Yacht, part of the renowned Sunborn International Group, exudes the highest standard from every aspect of this fabulous hotel.

The Luxury Yacht, is located in the prestigious Royal Victoria Docks. In over 120 metre lengths, Sunborn Offers 138 luxurious bedrooms & Suites situated over 5 floors.

Entering the yacht feels like stepping into another world where every attention to detail is met and even the smallest aspects are tended to with highest level of care and attention.

The Room I was lucky enough to be given the Executive yacht suite during my stay, a gorgeous suite located on the third floor of the boat property.

At approximately 45m², the suite felt more like a private residence which included a comfortable sitting room, a large

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plasma TV, dining table, four poster king-size bed, dressing room, walk-in wardrobe and vanity desk, but mainly it had a beautiful private balcony, situated on the Thames overlooking the o2 arena & the London city lights.

The bathroom was an exquisite marble bathroom, which included excellent shower facilities accompanied by a selection of condiments to use, along with his and hers mirror and sink.

ndon Hotel

The Food Dining within “The Lands end” Restaurant, had an astonishing feel to it. Located on the third floor, You around the beautiful spiral staircase & gorgeous chandeliers to find.

Upon sitting in the restaurant, you’re located over-looking over the o2, and night time London lights, and if the views aren’t breath-taking enough the food most certainly is!

Serving a wide range of comfort food – meets modern twist dishes, I opted for the Ham hock pistachio terrine to start and The braised pork belly –served with English mustard, garlic mash potato, tender broccoli and apple sauce for the main course, both of which left me both satisfied and craving more.

Full menu available here www.sunbornhotels.com Breakfast was a slightly more formal affair, Showcasing a modern outlook on classic British dishes with a commitment to quality ingredients and depth of flavour, the breakfast menu consisted of a variety of cooked and continental options with a selection of pastries and fruit juices.

Having experienced the Sunborn Yacht ourselves, we struggle to find the right words to justify just how incredible this place is. It really is something to discover for yourself and no doubt, you’ll be longing to stay.

To book your stay at Sunborn Yacht London please click here. - www.sunbornhotels.com

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Hospitality Providers Get Smart this Summer with Lolly’s ‘Rent a Till’ - Only UK provider to integrate EPoS and payments rental services through its Lolly Smart -

June 2018

EAT. DRINK. SLEEP

EPOS

The summer is peak trading season for many businesses and entrepreneurs. From festivals to fayres, exhibitions to concerts - with such a huge variety of events up and down the country, the opportunities to reach new customers are endless. Many hospitality providers maximise sales by using their outdoor space for barbecues and pop-up stalls during the summer months.

But these exciting opportunities also present challenges, especially for small businesses who want to provide high levels of service, yet need to keep their costs low.

In order to facilitate the flexibility needed to trade at these events Lolly, the Point of Sale (PoS) and payments specialist, has launched a ‘rent a till’ option through its LollySmart offering. Rent by the week, month, or the season, with delivery and collection, it provides a hasslefree answer to boosting sales and quality of service.

The company is the only UK provider to link EPoS and payments rental services without the need for a third party. Through this offering, hospitality providers are able to take all card and contactless payments (Apple Pay & Android Pay), even on the move. They can also save valuable time with automatic reconciliation of their PoS and payments in a single action, each day.

The portable LollySmart till means there is no need to let slow payment or overcharging be the cause of poor customer service. Compact, lightweight, and with a touchscreen that

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utilises software specifically designed for ease-ofuse, it offers the perfect opportunity for any business to get up and running for the busy summer season.

Outdoor events mean traders are often challenged by the delightful and changeable British weather.

Relying on generators or long cables to keep them going, they risk losing a lot of custom if the power cuts out. However, with seven hours battery life, the LollySmart till means power issues will not prevent trading. Additionally, data and transaction records are kept secure and safe with an SD card.

Peter Moore, CEO at Lolly, said: “It’s a fact that people carry far less cash with them today, and the expectation is that even small businesses will offer card payments. However, without serious investment this is not always possible, especially for pop-up style caterers.

“At events such as festivals, fast and efficient service is crucial for providing excellent customer experience.

Consumers want speedy, practical methods of payment so they can enjoy their food - without wasting time.

Competition and expectations are high. It’s a challenge to keep up with demand, which is why we have developed a rental option to support these businesses and help them to maximise their sales and thrive.”

For further information, please visit www.itslolly.com/epos-rental/

Be the best in hospitality with Lolly’s PoS software, tills and card payment terminals • Flexible rental options for single or multiple units

Our EPoS customers say the top seven reasons to think about EPoS for your business are:

• Hassle free and affordable maximise sales this summer

4. Touch screens - as easy to use as a mobile phone

1. Speedier and more accurate service – no more costly human errors

5. Resilient, 99.9% up time

2. Allergen printouts

6. Information stored in the Cloud means it’s safe, secure and GDPR compliant

3. Stock & wastage management, and profit & loss reporting by location

7. See sales in real-time, wherever you are

To speak to someone about EPoS, payment terminals or to book a quick free demonstration just call 0800 038 5389 and quote EDS 1805 www.itslolly.com 0800 038 5389

EAT. DRINK. SLEEP June 2018

EPOS

Hospitality EPOS Connectivity

By BIXOLON Europe GmbH Hospitality Specialist Hospitality EPOS systems provide businesses with the tools to monitor and control a range of environments from restaurants and bars, to popup events. Choosing the right EPOS system for your hospitality business can be an overwhelming task especially if you are looking to move towards Mobile Tablet or Smart Device based software platforms due to flexibility.

As technology advances, connectivity has become more crucial for successful 3.

EPOS systems.

BIXOLON have put together five pointers that you may need to consider when purchasing a new Mobile EPOS (mPOS) System for your Hospitality business: 1. Device connection – When selecting a mobile device the Hospitaliers need to decide how it is going to be connected to the host.

Cabled LAN connectivity was always the norm with Wi-Fi being a trusted if not a more expensive means of achieving the same but recent advances in Bluetooth technologies have not only improved reliability but also increased the usable range.

2. Secure login – a secure means of logging in to the system is essential to both employer and employee alike and is integral to the success of the mPOS solution as it provides

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the accountability that merits the system expense. Simplicity and cost have ultimately led users to rugged and durable devices such as the waterproof Dallas Reader which provides each member of staff with their own unique numerical login and if lost can be easily and quickly replaced – security is maximised as no two keys are the same.

Speed of Delivery – technology can be used to speed up the order delivery process – with the right connectivity drinks orders can be sent directly to the IP rated bar thermal and food orders directly to the heat resistant dot matrix kitchen printers ensuring that the customer receives exactly what they have ordered and in a timely manner. With mobile tablet based mPOS that connectivity requires devices like the Bixolon intelligent hub to provide the missing links.

4. Greater Reach – for Alfresco dining the ability to take orders at the table can save the members of staff time by not having to return to a central point each time. The Alfresco dining experience can be further improved by printing receipts at the table when asked – this can be achieved very simply

through the use of a belt mounted printer. The latest 80mm mobile printers are small, light and rugged and print the same receipt as conventional desktop printers.

5. Multiple device hosting – multiple device host – full hospitality process achieved by lay away split till / multiple activity requirements.

The BIXOLON SRP-Q300H is the only device on the market today that can offer a solution to these five points.

It provides ease of connectivity and flexibility helping to create the perfect hospitality mPOS solution.

Featuring an intelligent hub (B-gate), connecting the Tablet to a host of USB peripheral devices (Dallas reader, Bar and Kitchen Printers, Customer Display, etc.) via Bluetooth whilst also providing a single charging port.

Printing receipts or online orders through a native, web and cloud-based mPOS application with B-gate SDK’s (Software Development Kits). Pairing the printer with its new LCD customer Display (BCD-3000) and a robust steel tablet stand which safely secures up to a 10inch tablet using a locking mechanism to provide a complete the solution.

To find out more visit www.BixolonEU.com.

SIMPLE, SMART, HOSPITALITY

PRINTING SOLUTIONS With changing lifestyles and customer behaviour, BIXOLON’s range of sophisticated mobile Point-of-sale printing solutions provide merchants of all sizes in hospitality with Tablet based POS hardware technologies to create the ultimate customer experience. As the printing solution provider of choice for major hospitality companies across Europe, BIXOLON offers an extensive receipt, ticket and label printing hardware range to suite any budget, including: 

Industry leading range of 2’; 3” & 4” Bluetooth /Wi-Fi mobile receipt and label printers



A highly connective, sophisticated range of desktop Bluetooth /Wi-Fi receipt, ticket and label printers mPOS hub solution - connecting Tablet or Smartphones to POS peripherals



Hygienic and waterproof printing solutions and accessories for a range of hospitality applications For more information on BIXOLON’s leading range of hospitality printing solutions, contact the team on +49 211 68 78 54 0 or visit www.BixolonEU.com

S

You’re great – so where are all thos reviews of your business?

By Luis De Souza, CEO

Tragedy hit a Conneticut restaurant earlier this year when the manager, incensed by a bad food review, shot and killed his chef.

An outrageous and rare occurrence, thank goodness. But it does go to show how high passions can run when it comes to online reviews.

You might have a good location, lovely rooms, fantastic food and great customer service, but you’re operating in a competitive world that just keeps on getting tougher.

So you need good online reviews to draw in new customers. With diners making enthusiastic use of review sites ranging from TripAdvisor to Yelp and TrustPilot, they’re the modern equivalent of word-of-mouth, which has always been the most potent marketing tool.

Reputation revenue expert Sanj Naha is Head of Sales Support and Enablement,

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B2B Marketing and International Groups, at The Fork, a TripAdvisor company.

He says: “You might say: ‘Online reputation – why bother?’ but this is why: 90% of consumers read online reviews.

“Would you want to do business with a company linked to ratings of 1 out of 5 and phrases such as: ‘Bad service’, ‘Terrible experience’, ‘Horrible food’?”

Good reviews, of course, have quite the opposite effect. A good example of a restaurant that receives great reviews is the Covent Garden branch of Dishoom, an NFS customer, currently rated in the top three by Yelp in London. That can’t be bad for business…

So how do you go about encouraging your customers to log on and leave positive online reviews? It’s an area where ethics are important – fake reviews are usually easily spotted and should never be considered.

So first, make sure your hotel, restaurant or venue is genuinely operating an excellent service and making customers happy. Without that, nothing will bring you positive reviews.

Many savvy businesses are keeping their operations in tip-top condition with the support of management software – restaurant POS systems, for instance.

They capture real-time information that helps you check the performance of every aspect of the business, from online booking to stock and labour control. They also provide significant insight into your guests so you can provide a personal service – a highly valued commodity.

And – importantly – a restaurant management system has social media tools that can help you monitor your online reviews, alerting your management team if a diner is posting a negative review. That way, you can put any issues they have right before

EAT. DRINK. SLEEP

se positive

June 2018

of NFS Technology Group

4.

5.

6.

7.

8.

9.

Go for picture power Be contactable Take charge of your reputation Offer free wi-fi Increase the number of reviews Engage with every review

Create amazing service and food: As we’ve just discussed, the right restaurant POS software can help.

Make the most of your listing content: Claim your page and give it more information and identity, so it’s more engaging.

Create a great first impression: Make sure the first thing potential customers will see reflects well on you.

they even leave the restaurant, turning a negative into a huge positive.

Once you’re sure your business is operating well and generating happy customers, what can you do to encourage them to post the kind of reviews that will persuade others to follow?

Sanj says the modern customer wants a personalised offering, responsive communication and staff empowered to give them great customer service.

Mobile access is incredibly important in these app-friendly days, and they want everything quickly, with no delays.

Sanj recommends several tips on how to improve your online reputation and find your place as a top ranked business: Create amazing service and food Make the most of your listing content 3. Create a great first impression 1.

2.

Go for picture power: We all look at posts with good or unusual images more than those without. Find pictures from all kinds of sources and make sure you have permission to use them.

Be contactable: Make it easy to find your contact details.

Take charge of your reputation: You can create ‘promoters’ by asking loyal customers to post reviews praising your restaurant. Minimise ‘detractors’ by taking action to put negative experiences right before customers post downbeat reviews – your restaurant management software can help you spot this situation.

Engage with every review: If you do get a negative review, it’s not the end of the world. Respond in a way that shows empathy, and provides an explanation and assurance. With positive reviews, say thanks, offer further information and look out for cross-selling opportunities.

Get into the habit of doing these things regularly, or delegate a trustworthy member of staff to do it for you.

Building your online reputation is worth spending some time on – and Sanj says there’s even more you can do.

“You can use review feedback to enhance your value proposition. Track which of the review sites your online traffic comes from, and learn how people navigate your website. After that, you can use the information to optimise the user journey.

“You can also use the review information to target messaging that will convert your online traffic into leads, bookings or calls to action.”

That’s got to be worth a little effort… * For more information about hospitality technology and reviews, visit www.nfs-hospitality.com

Offer free wi-fi: You can collect data by using a wi-fi gateway service and encourage Facebook likes and posts.

Increase your reviews: Use your software to collect email details for TripAdvisor Review Express, a free email service that allows hospitality businesses to send customisable bulk emails to up to 1,000 guests asking them to submit reviews.

25

EAT. DRINK. SLEEP June 2018

EPOS

The Shortcomings of Single-Purpose Business Software The adoption of professional mobile apps, designed for a variety of purposes relating to business, are becoming exceedingly common, offering more features and functionality than their traditional counterparts.

T

he most prevalent type of new business software, particularly in the spheres of retail and hospitality, would be cloud-based point of sale systems, which typically run on iPads, tablets and web-browsers.

These new EPOS systems far outperform conventional legacy POS setups, and are capable of managing multiple tills in real-time, applying bespoke customer promotions, and generating in-depth sales reporting.

These POS applications first gained popularity around 2010 and were the first in a new generation of software.

Technological progress moves extremely quickly, and some of these apps have had a hard time keeping up. Business owners are realising the limitations of software, such as many of the mobile POS systems; they only perform one business function.

Say No to Integration A business is made up of many parts, both front end and back end, which require systems in place to properly manage and control. A piece of singlepurpose software, such as a basic POS system, is only able run the point of sale. A business is made up of many parts, and therefore several pieces of software is usually required, which is forcing business owners to integrate several pieces of software, alongside their existing EPOS. Integrating multiple systems, which weren’t typically designed for such purposes, forces them to exchange information, which causes issues related to data security, system speed, and general reliability.

Multiple Support Centres When a software integration breaks down, who’s at fault? Perhaps one app updates to a newer version, whereby their development team added a new feature or made a slight change to the way data is stored on their database, and it causes a breakdown. It happens frequently and it’s the user who suffers.

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Who do you call in order to solve the issue? If you integrate with three, four or five pieces of software, you’d have to call each of them to try and find the issue.

And this presents an opportunity for the software vendors to pass blame, as no one company wants to own up to the mistake.

Multiple Cost Outlays Compared to traditional point of sale setups, and even some of the newer cloud-based options, an MBMA solution is far more cost-effective. Users pay for one system instead of several, which requires no integration. No large upfront costs, instead transforming devices most people already own, such as tablets or iPads, into a powerful business tools, able to process transactions, create invoices, and manage a business’s accounting.

Scalability and Support Scaling up or down is made simpler, with business owners only needing to add or remove devices, as and when required. The old legacy till systems are generally quite rudimentary in terms of

functionality compared with a mobile POS, and usually come with an out-dated method of support, whereby a technician would physically go to a store to manually fix any problems. With cloudbased software, issues can be solved remotely. Single-purpose software is already beginning to waiver in the face of more comprehensive solutions that are beginning to hit the market, and it will be interesting to view the shift to multi-purpose software unfold over the coming years.

Tillpoint is the the cloud-based MBMA that enables retailers, bars and restaurants to manage and run all facets of business operation, with access to powerful data intelligence.

EAT. DRINK. SLEEP June 2018

EPOS

The best wireless tableside ordering system from Pi Electronique that is reliable and stable. Pi Handy uses RF communication technology, not wifi.

The Pi Handy faultlessly communicates with Kitchen or Bar Printers no matter how small or large the space.

Whether indoors or outside, the Pi Handheld POS System stays in touch. The system is extremely reliable and one that will increase customer satisfaction, speed up the service, and bring in more revenue.

Pi Electronique is the leader in delivering advanced restaurant POS management systems to restaurateurs worldwide.

Utilising state of the art hardware POS systems matched with leading handheld technology, PI Electronique restaurant systems deliver the highest levels of functionality and reliability.

The good news is that PI Electronique is part of the worldwide family of more than 92,000 installed systems, developed over 28 years in the restaurant capital of the world Paris, France.

The system is purpose built; a combined guarantee and insurance for SUCCESS. Computer experts are not required to run or maintain the PI system. Installation is a turnkey operation because we prove your system off site and simply CONNECT and

POWER up. Features are added to the system when a need arises. When considering new epos system, resist the temptation of trying to save yourself a few pounds with cheap hardware.

It will end up costing you more down the track. The low priced computers and printers advertised are cheap for a reason. Most epos companies will also charge for on-going software support, this will add to your overall cost.

Pi Electronique pos system, with its built-in software is reliable, sturdy, long lasting and requires very minimal support or maintenance.

With PI POS System there is no on-going software and user license fee or expensive upgrades. The system uses proprietary software and hardware, everything from one company, so no compatibility issue.

The Pi Electronique pos system can be linked to various PMS systems and there is the optional suite of back office software that makes this system complete.

Kepos Systems supply and install Pi Electronique Restaurant pos systems throughout the UK. For a free no obligation demonstration please call us on 0800 689 1030

27

Overview With more than 14,000 wines from over 40 producing countries, the London Wine Fair is the must attend drinks event in the calendar for the drinks industry, with 15,000 members of the trade from London, the UK and beyond expected. If you are looking to revamp your drinks list, discover new products, learn about the latest trends in drinks, the 38th edition of the London Wine Fair is the place to be. There will be a myriad of exhibitors, all under one roof, offering the latest wines from big brands, to tiny wineries with a production of just a few hundred bottles. A packed seminar schedule of masterclasses, briefings, TED-style talks on innovation and Walk Up Tastings on specific themes, make The Fair the best place to learn about wine in the UK, and beyond.

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New Features 2018 will see three brand new exhibitor zones, making this year’s event more relevant than ever before.

“Drinks Britannia” will be a standalone section dedicated exclusively to British drinks and is expected to be the largest collection of British drinks to exhibit under one roof. Located on the ground floor of Olympia’s Grand Hall, the area will feature around 50 producers, spanning wine, beer, cider, spirits and mixers, putting a spotlight on established brands and new producers, with a strong emphasis on “craft”. Exhibitors here include Pinkster Gin, Manchester Gin, Somerset Cider Brandy Company and liqueur specialist, Sovereign Spirits.

The UK's number one drinks industry logistics supplier, JF Hillebrand, is partnering with The Fair on this year’s inaugural Innovation Zone. Created to champion, promote and educate

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across all drinks industry channels, the Innovation Zone will feature the latest solutions across smart technology, social media, event marketing, business modelling, e-commerce and staff engagement. Alongside participating exhibitors, the Innovation Zone will feature a series of seminars and TEDstyle talks hosted by those driving innovation in all areas of business.

These will be short, thought-provoking sessions, with content relevant for visitors and exhibitors from all sectors of the drinks industry.

show the opportunity to sit the WSET Level 3 entrance exam free of charge.

Briefings and Masterclasses There will be a packed schedule of Briefings, Seminars, Masterclasses, Walk Up Tastings and on-stand sessions, all of which can be booked via www. londonwinefair.com

On-trade visitors will be well catered for with masterclasses and briefings.

The third new feature area is The Discussions designed specifically for the Education Zone, launched in partnership on-trade includes “Wine & Dine”, hosted with The Wine & Spirit Education Trust by the London Restaurant Network, it (WSET). “The Education Zone” – located will focus on how chefs, restaurateurs on the main floor of the show – will be a and sommeliers build their wine lists. learning hub for visitors and exhibitors The panel will feature: Sandia Chang, coalike. The WSET will be hosting three founder and sommelier at Bubbledogs daily sessions, covering a diverse and Kitchen Table; Romain Bourger, selection of wine and spirits-related Head Sommelier at The Vineyard at topics, and will also give visitors to the Stockcross; Bastien Ferreri, Restaurant

InterRhône will show more than 50 wines on stand (B32), including Côtes du Rhône, Côtes du Rhône Villages and Crus. Master of Wine and writer for Jancisrobinson.com, Richard Hemming will conduct two masterclasses on Monday, 21st May: at 10h00 Whites from Rhône; and at 15h00 Old red from Rhône.

English and Welsh wine will have a strong presence this year. WineGB will be adjacent to Drinks Britannia and showcase new producers, including Black Chalk, a sparkling wine from Hampshire’s chalklands. Winemaker, Jacob Leadley be on stand showing the wines which are destined for fine dining restaurants. Nyetimber will bring their branded bus to the show and will launch new cuvée “Tillington”. Welsh wines will be at The Fair for the first time; Bwyd a Diod Cymru (Food & Drink from Wales) will exhibit in the “Drinks Britannia” section.

Manager and Head Sommelier at Frenchie; Paulo de Tarso, co-founder at Margot; and Anne McHale MW, Wine Consultant at Doyle Collection Hotels.

Monday, 21st May at 5.30pm.

The Wine and Spirit Trade Association (WSTA) will host a Brexit debate to help industry prepare life after leaving EU, particularly pertinent to the ontrade. With less than a year to go, a panel of industry experts will discuss the hot issues for industry including tariff agreements, regulations and movement of goods and people; and how businesses and suppliers can plan effectively to minimise disruption and prepare for change. Monday, 21st May at 10.30am.

Exhibitor Highlights The 2018 London Wine Fair will feature wines from Austria to Uzbekistan,

Louis Latour Agencies (D36) will host a series of on-stand seated masterclasses with wine educator Quentin Sadler.

Each will explore the impact of location, season and the human hand on one of three classic grape varieties and will be repeated each day of The Fair.

Quentin will also host a vertical tasting of Brunello di Montalcino from Castello Banfi comparing Banfi Brunello di Montalcino and Banfi Poggio alle Mura Brunello di Montalcino.

Copestick Murray (C55 & C57) will be at The Fair with Mionetto Prosecco – a premium Prosecco which became the best-selling Prosecco in 2017. Mionetto’s redesign - which looks to make the brand more modern and stylish, and emphasises their striking brand colours of black and orange - will be making its London debut.

Hatch Mansfield (D40) will show the much anticipated Taittinger Comtes de Champagne Blanc de Blancs 2007 which is targeted at the prestige on-trade. As official sponsors of the 2018 FIFA World Cup™, Taittinger has released a limited-

Esoterica, which features boutique wine importers, many of whom specifically target the on-trade, will be larger than ever, with over 100 companies taking part. Showing a selection of eclectic and off the beaten track wines, this is the place to discover wines from the likes of Red Squirrel; Maltby & Greek; Alpine Wines; Antipodean Sommelier; and The Knotted Vine.

Three artisan cider producers will exhibit at the London Wine Fair for the first time, within Drinks Britannia.

All three – Starvecrow, Little Pomona and Fine & Foster – are made using techniques more commonly associated with winemaking. All have very limited production, so each will occupy the pod for one day. Little Pomona (Tuesday) will launch Art of Darkness 2015, a still, dry, barrel-aged cider, C’est Si BonBonne 2016, a still, barrel-fermented cider, matured in glass bonbons and The Unicorn 2016, Pét Nat. Starvecrow (Monday) will show the first release from the second vintage, Starvecrow Pét Nat 2017. Find & Foster (Wednesday) will show a brut, sparkling cider made using the traditional (champagne) method from handpicked, early-ripening local varieties with plenty of fresh acidity.

To register, and secure your place for this year’s show, visit:

www.londonwinefair.com Dates & Times Monday, 21st May: 10.00 – 18.30 Tuesday, 22nd May: 09.30 – 18.00 Wednesday, 23rd May: 09.30 – 17.00 31

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edition bottle of its Brut Réserve NV which will also be on stand.

June 2018

showing grape varieties from Albariño to Xynomavro. The UK’s leading agents supplying the on-trade will be launching news wines, including: Awin Barratt Siegel; Gonzalez Byas; South African specialist, DGB; Cava producer, Freixenet; Richmond Wine Agencies; Inverarity Morton; Seckford Wine Agencies; and Connoisseur Estates.

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Contract Furniture & Furnishings

New chairman for the Furniture Industry All Party Parliamentary Group Maggie Throup, Conservative MP for East Midlands constituency Erewash, has been appointed new chairman of the All Party Parliamentary Furniture Industry Group (APPFIG).

Maggie’s election follows the decision by Stephen McPartland, MP for Stevenage, to step down from the APPFIG role, which he has held since 2010. Stephen will be concentrating on his recently acquired role as chairman of the Regulatory Reform Select Committee and membership of Liaison and Finance Select Committees. Said Stephen: “I have thoroughly enjoyed my time as chairman of the furniture All Party Group. I feel we have made real progress in making the sure the government is aware of the industry’s concerns - and its importance to the British economy. Although I’m stepping down from the chairmanship, I will continue to have a real interest in its progress.”

Maggie was elected to the Erewash seat in 2015 and held it with an increased majority in the 2017 General Election. With Long Eaton and Ilkeston in her constituency, Maggie already has knowledge of, and links, with the furniture industry and lost no time after her election to chairman of the group to raise a question in the House, asking her ministerial colleagues in charge of the renovation of the Palace of Westminster to give due consideration to British furniture and furnishing providers.

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Jonathan Hindle, chairman of the British Furniture Confederation (BFC), which works closely with the APPFIG, welcomed Maggie’s appointment and paid tribute to the support from Stephen McPartland over the past eight years: “Working with Stephen since I took over this role in 2016 has been a pleasure. Stephen is a hands-on operator who wants to see things happen when he gets behind them and he has enabled the industry, through the BFC, to get in front of ministers and civil servants and make their point of view heard.

“I’m equally delighted to welcome Maggie Throup to the role.

Maggie has already attended a number of APPFIG and BFC functions. She has a number of furniture companies in her constituency and it’s clear that she intends to get stuck right in and do what she can to help forward the cause of the industry in government.”

Said Maggie Throup of her appointment: “I have seen for myself the fantastic furniture made in my constituency Erewash, known as the UK Centre of Quality Upholstery Manufacture, and which I know is echoed all over the country. The furniture and furnishings industry is a significant contributor to the British economy, with over 8,000 firms turning over more than £11 billion and employing more than 118,000 people. What’s more, furniture is something we all use, every day - and night of our lives. It’s practical, aesthetic, it affects our emotions, our health and our wellbeing. It matters and it will be a pleasure to promote and to champion the concerns of the sector in Parliament.”

EAT. DRINK. SLEEP June 2018

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EAT. DRINK. SLEEP June 2018

The Uniform Studio First Impressions Last

The Uniform Studio celebrates the beauty of work-wear, producing bespoke uniforms for an international mix of clients.

Based in London, this design studio is an industry leader in providing beautiful, contemporary and hardwearing garments to the hospitality, hotel and retail industries. Complete looks are created for high profile clients including the Soho House Group, Anya Hindmarch and the newly revamped Design Museum, using only the finest fabrics to ensure neither quality nor style are compromised.

Lois Hill, designer and co founder, knows only too well the important role that uniforms play in delivering a comprehensive brand experience.

“I’m a strong believer in the contribution that uniform design can make to the customer’s perception of a hotel, restaurant or bar.” she comments. “People are much more image savvy these days and expect a 360 degree fluid experience.”

W hotel

Searcys

She continues by explaining how brands now attribute the same attention to detail to clothing their staff in stylish, contemporary uniforms as they do to sourcing exquisite restaurant furniture or presenting a beautiful plate of food.

“It’s crucial that the FOH members of staff portray the right image’” director and co founder Chris Meeten adds. “These are often the first port of call and the customer’s first encounter with the brand, so it has to be spot-on and a reflection of how that hotel or restaurant wishes to be perceived.”

The importance of first impressions is clearly visible in The Uniform Studio’s work with W Hotels.

Building on the theme of the classic tuxedo, Lois updated the classic piece to create a modern, edgy look including tuxedo shirt dresses for the hostesses and black leather aprons for the bar staff.

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Now in business for nearly a decade, the studio offers a very personal and complete service to its customers. Lois and Chris feel that it’s their responsibility to understand who their customers are and what they want to achieve through their uniforms.

Their expertise lies in finding the right balance between the form and function of the garment to ensure that all the boxes are ticked and all needs are met.

“The smallest of detail can make all the difference,” Lois concludes. “Whether it’s the shape of a neckline or the choice of fabric, a look can be elevated from average to outstanding, drab to luxurious. But both myself and the brand know when we’ve got it right … the relationship is symbiotic!”

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EAT. DRINK. SLEEP June 2018

Extreme cleaning specialist st tackle £0.5billion slips and tri A campaign is being launched to remind businesses across key sectors - including wet leisure, hospitality, retail, public transport, and healthcare - of the urgent need to safeguard staff and customers by applying an anti-slip coating to highrisk floors.

develop the floor product application service and promote the safety benefits of Bonasystems Grip. There are more than 20,000 RIDDOR reported slip and trip incidents every year in the UK, costing employers an estimated £0.5billion a year in management costs, legal bills, compensation, and fines.

It follows the acquisition by extreme cleaning specialist CleanSafe Services (UK) Ltd of the floor treatment arm of Bonasystems Europe, the UK’s leading manufacturer and provider of floor care chemical products. The deal gives CleanSafe Services exclusive rights in mainland UK to apply Bonasystems Grip, the market-leading anti-slip treatment for tiles, stone, and other cementitious surfaces. CleanSafe Services Managing Director Steve Broughton said the company will spend £250,000 over the next two years to

Steve Broughton said: “New sentencing guidelines have greatly increased potential fines for slip and trip incidents. This makes it more vital than ever before for businesses to reduce these risks and the associated costs.

40

• CleanSafe Services acquires floor product application business from Bonasystems Europe

June 2018

• Promotion campaign will highlight safety and cost reduction benefits of anti-slip coating • Slip and trip incidents cost UK employers £0.5billion a year • High-risk businesses warned of much higher fines for failing to protect against slip and trip falls

Bonasystems Managing Director Steven Phillips said the deal is a perfect fit for both businesses, and for customers, and is a key element of their business growth strategy.

He added: “We wanted to work with a national product application partner that shares our belief in expertise, professionalism, and excellent customer service.

teps in to ips bill “Bonasystems Grip is the go-to product for supporting workforce and customer safety, demonstrating due diligence, and reducing the risk of the potentially huge management and legal costs associated with slip and trip incidents.”

Bonasystems Grip reduces the risk of slips and trips in a variety of high-risk environments, including swimming pools and spas, hotels, transport hubs, shopping centres, schools, and care homes. Customers include Network Rail, Mitchells and Butlers, Sainsbury’s, and Hilton Worldwide.

CleanSafe Services, which specialises in emergency and specialist cleaning, will also provide a contract service for Bonasystems’ other industry-leading surface treatment products for cleaning, maintaining, and sealing floors.

EAT. DRINK. SLEEP

Contract Flooring & Surfaces

“By having CleanSafe Services working with us as our authorised application contractor, we can focus our energies on developing our innovative products, and marketing them to our growing number of end-use clients.

“It means customers will continue to enjoy the same seamless service when they choose Bonasystems Grip to protect their workforce and customers, as well as their financial health, and brand reputation.”

As one of the UK’s leading emergency cleaning companies, CleanSafe Services, based in Coulsdon, South London, already sets the highest operational standards and is experienced in the application of sophisticated chemical products.

Steve Broughton said: “We see huge potential in widening the use of Bonasystems Grip in particular. We are delighted to have this opportunity to work with Bonasystems to deliver their range of highly-effective floor treatment products on behalf of customers.

“This acquisition represents a natural extension of our service offer, and will allow us to market Bonasystems products, like Bonasystems Grip, to our extensive customer base, adding significant value to their operations.”

www.cleansafeservices.co.uk 41

EAT. DRINK. SLEEP June 2018

eCatering excited over induction fryers for 2018 eCatering, one of the UK’s Leading and Lowest Price Online Catering Equipment Suppliers has received delivery of its new and innovative induction fryers.

The company, which already boast a wide range of products, is providing its’ customers with even more choice in 2018, and these stunning and very low-cost induction fryers are just the start.

Whether you’re frying fish, chicken, doughnuts, chips or anything else, a Commercial Fryer is a must for any business. Whilst eCatering provide a wide range of their own brand and branded countertop and floor standing fryers, their new Induction fryers are getting the growing supplier excited. eCatering’s Marketing Manager, Mike Morris, said “We are looking at all areas of our business preparing for rapid growth in 2018

42

and the induction fryers are a small part of this but we are excited to be welcoming these amazingly efficient and cost reducing machines in 2018. Providing our customers with even more choice and lowering costs is something we want to expand on for the future.”

Along with an already expanded range, these cost-effective options are just another step towards eCatering’s expansion goals.

Their entry level energy saving 8ltr single catering fryer with drain tap (online order product code FCE001) comes in at a remarkable £199. That’s an incredibly low price and £200 OFF their list price.

The Twin 8ltr fryer (online order product code

FCE007) is even better value at only £375 and saves you a massive £424 OFF List price.

These are just two available online and eCatering also has a wide range of electric and gas

fryers for those who want something other than induction.

To find out more and see their incredible product ranges and savings, visit their website at www.ecatering.co.uk

EAT. DRINK. SLEEP

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Please Quote – Eat.Drink.Sleep.15

43

EAT. DRINK. SLEEP

Contract Lighting & Design

June 2018

From the moment a guest arrives at your establishment, every element should be styled to create a memorable and immersive experience.

Lighting, in particular, can significantly impact the way a guest perceives your venue, and can ultimately mean the difference between them having a positive or negative experience research has shown that poor lighting within restaurants, bars, and hotels can even deter repeat visits.

In addition to keeping guests happy, lighting must also be right for staff, and fulfil a number of practical functions; from illuminating back of house areas such as kitchens and offices, to outdoor spaces such as car parks and gardens, lighting in these areas must be fit for purpose, reliable, and energy efficient.

Even when these things are achieved, maintaining a working lighting infrastructure within a busy venue can be a huge drain on resources.

This is why many businesses prefer to work with a contracted team of lighting experts, who can manage lighting through every stage of the process; from design and implementation, to ongoing management. This alleviates stress for business owners, whilst facilitating better aesthetic outcomes and long-term cost savings.

Three things to look for in a contract lighting provider 1. Industry experience - When it comes to finding a

lighting contractor, it’s not enough for them to simply come up with a list of products that will look good in the venue. In addition to having a great product selection, the team should also be able to demonstrate their technical capabilities and flexibility when it comes to manufacturing, placement, and design as well.

A reputable company will be able to guide you through the design, specification, supply, and installation of the lighting, while offering any additional support and advice along the way.

2. Product choice - The project team should not only be

able to offer you a wide selection of light fixtures and fittings to suit the venue, they should also have the expertise to match. Any hospitality venue needs robust light fittings that are able to withstand regular use, as well as offering the flexibility to provide lighting for a variety of purposes.

It’s becoming increasingly important for lighting setups to seamlessly combine stylistic details with the latest technology, at a cost effective price.

LEDs, for example, are now seen as the go-to lighting source for the majority of venues, due to the many benefits offered over traditional halogen and incandescent bulbs. LEDs are

44

incredibly energy efficient, have a lifespan of up 5 years, and provide ultimate flexibility for venue owners due to their advanced colour rendering and dimmable range.

3. Communication - A good working

relationship between all parties is integral to the entire contract running smoothly from start to finish. And the partnership shouldn’t just grind to a halt once the fittings have been installed either - you are entitled to an effective after sales service too, so it’s important to be able to trust that you are working with a team that will be there to support you and help address any issues that may arise in the future. The product design, efficiency, and price are all key factors, but without a level of customer service to match, these details become less significant.

Functionality and the future A forward thinking lighting contractor will have the knowledge, expertise, and resources to not only consider products that will deliver the “wow” factor today, but they will also strive to address the multifunctional requirements of the space, to deliver a project that will yield good results long into the future.

Author bio Michael Eccles is Technical Service Manager at Lyco. Regularly advising on complex lighting projects – including LED conversions within international restaurant chains – he has developed an unrivalled methodology for delivering LED conversion projects with a transparent payback model.

For more information visit www.lyco.co.uk

45

Lightique is a long established, reliable decorative lighting manufacturer and supplier to the contract and domestic markets. Our ethos is Quality, Service and Affordability.

Whether choosing from our standard range of products, or something special that has been individually designed by yourselves, we shall endeavour to produce items to very strict standards and specifications in an extensive range of finishes.

WE ARE LIG

THE HOME OF TRADITIONAL, CONTEMPORAR

We remain one of the leading manufacturers and suppliers of decorative lighting, supplying the needs of interior designers and end users alike, constantly evolving our range of products to suit your requirements and ever changing fashions in the interior design industry.

To find out more and to see our full product range and services on offer please visit our website www.lightique.com

GHTIQUE

RY AND INNOVATIVE LIGHTING.

LIGHTIQUE LTD Unit 2a, Eden Business Park, Dunns Close, Nuneaton, CV11 4NE, England

www.lightique.com

T: +44 (0)24 7638 1559 F: +44 (0)24 7637 4635 E: sales@lightique.com

WITH myPRO FROM ELECTROLUX PROFESSIONAL

June 2018

EAT. DRINK. SLEEP

DOMESTIC MEETS COMMERCIAL

Electrolux Professional has unveiled the all new myPRO washer and dryer range.

Engineered to bridge the gap in the market for a laundry solution that sits between the domestic and commercial markets, myPRO meets the needs of small businesses including hotels, bed and breakfasts, hair and beauty salons, sports clubs, facilities management companies and restaurants. myPRO presents an opportunity for small businesses to bring their laundry in house, or for those which may be struggling to keep up with the constant demand for clean linen, towels, mops and cloths while working with domestic washers and dryers, to improve the quality of their output.

The new laundry range offers significant benefits over domestic appliances as it completes a wash cycle in half the time, thanks to a host of professional programs.

Additionally, great wash results are guaranteed time after time thanks to the Electrolux SpeedCare drum, while peace of mind is provided through the professional warranty designed for light commercial use.

Mick Christian, Regional Training and Demonstration at Electrolux

48

Professional – Laundry, UK comments: “myPRO represents a reliable investment for small businesses which produces best-in-class results on a realistic budget. The bespoke solution will mean business owners no longer need to worry about their ability to remove tough stains from linen, or about whether the linen will be ready on time, so they can spend more time tending to their customers’ needs.

“During the product development of myPRO we prioritised durability, speed and quality, with additional focus on eco-innovation and the end result will save water, energy and consequently, money.”

For more information please visit www.electrolux.co.uk/myPRO, or our social media channels; @ElectroluxProUK on Twitter, and also LinkedIn. Quick facts to compare myPRO to conventional domestic machines: • 3 times longer lifetime due to more durable construction with professional components • Up to 50% faster with professional programs • Great results every time thanks to the unique Electrolux SpeedCare drum • Warranty for professional use

Electrolux Professional Telephone: 08444 631 261 www.electrolux.co.uk/professional

Electrolux Professional Laundry Solutions

We

offering you peace of mind

myPRO laundry solutions The Professional heart for Small Hotels and B&B’s Long life, High speed. Top quality.

Thanks to their Professional heart, Works today, works in 10 years’ time*: Washer and Dryer designed to last 3 times longer than domestic machines Time savings thanks to a variety of professional programs1 Warranty for professional applications

Saves water. Saves energy. Saves money.

Quite simply, myPRO has a Green soul!

The smart professional washing machine with A+++ energy efficiency Greater hygiene with dedicated disinfection programs Shorter drying cycle with Automatic Moisture Control

... and all the benefits you need on a sensible budget. myPRO gives you the advantages of a unique professional design with just the technology you need. A great and reliable investment that will serve you well for many years.

Electrolux Professional Phone: 08444 631 261 Email: epr.info@electrolux.co.uk Web: www.electrolux.co.uk/myPRO

* 3 cycles / day times 250 days / year.

Follow us on Twitter @ElectroluxProUK

1 Washer

Follow us on LinkedIn Electrolux Professional UK

eat.drink.sleep

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