Eat Drink Sleep - August 2015

Eat.MASTHEAD Drink. Sleep - 45mm H August 2015

More of the games that matter to your customers week in, week out

The sport, entertainment and extra revenue that everyone’s talking about “Room service and bar revenue up. Higher incremental spends. All since our introduction of Sky”

“For UK guests, we believe that the minimum requirement today is to have Sky In-Room”

“From great sport and kids channels to the news programmes, Sky completes our home-from-home experience”

Andrew Sanders – General Manager, Best Western Tillington Hall Hotel

Jonathan Raggett – MD, The Red Carnation Hotel Collection

Colin Richards – General Manager, Marriott Hotels Residence Inn

In-room or in-bar, make the most of every stay with Sky With Sky TV, guests from all over the globe can enjoy year-round access to world-class sport and an unrivalled entertainment choice. More and more hoteliers are discovering that Sky helps bring new guests in and keeps regular guests coming back.

To find the right package for your hotel call the Sky hotel team on 08448 244 910 Believe in better 12 month minimum term required to get Sky TV in your hotel. £100 minimum monthly price applies per hotel premises. Premises must be in United Kingdom (excluding Scottish Islands and Channel Islands). Eligibility subject to credit checks. Content included depends on your subscription package. Further terms apply. Calls to Sky cost 5.1p per minute (plus 15.97p connection fee) for BT customers. Calls from other providers may vary. Content shown is representative only and varies each month/season. ®THE F1 LOGO, F1, FORMULA 1®, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX AND RELATED MARKS ARE TRADEMARKS OF FORMULA ONE LICENSING BV, A FORMULA ONE GROUP COMPANY. ALL RIGHTS RESERVED. Hannibal ©2015 Sony Pictures Television Inc. All rights reserved. Teenage Mutant Ninja Turtles © (current year) Paramount Pictures; trademark of Viacom International Inc. All Rights Reserved. True Detective: Series 2© 2015 ©2015 Home Box Office, Inc. All rights reserved. HBO® and all related programs are the property of Home Box Office, Inc. Correct at time of supply: 08/07/2015.

Contact Us For more information on the publication or to talk about advertising within the next issue. Contact one of the team via the details below: Publication Manager

Richie Pankhurst 01843 580 862 richie@eat-drink-sleep.com

Publishing Director

Tony Little 01843 448443 tony@eat-drink-sleep.com

Editor

Jeremy Tring jeremy@eat-drink-sleep.com

Eat. Drink. Sleep August 2015 4 5 6 12 24 26 32 42 46 54

Restaurant News Bar News Hotel News Contract Furniture & Furnishings Business Matters Summer Getaways EPOS Independent Hotel Show Flooring & Surfaces Spa Design & Essentials

To find out more visit our website: www.eat-drink-sleep.com

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EAT. DRINK. SLEEP August 2015

Resturant News

Average weekly sales figure for restaurants revealed Food-led bar and restaurant businesses made an average total of £18,000 in weekly sales for the past year.

That's according to research from Fourth Analytics, which studied benchmarking data from 3,000 outlets around the country.

The weekly sales figure of £18,000 marked a 2.7% rise on the previous year when it stood at £17,600.

Meanwhile, the average food mix was up to 77.2% (vs drinks sales), from 76.2% from the previous year.

The figures were presented by Mike Shipley, analytics & insight solutions director at Fourth, during a bars and restaurants forum held last week by Fourth, BDO and Barclays bank.

Other findings in the research included the fact that businesses generally achieved gross margins between 76% and 78%, while average labour costs across the industry are 28.8% (as a percentage of revenues), up 0.5% from a year ago.

Pubs, because they achieve higher wet sales, produce lower labout costs, at 26.7% of revenues (also up 0.5% on 2014).

Drake & Morgan to open first non-London site, in Edinburgh Restaurant and bar group Drake & Morgan is to open a site in Edinburgh in autumn 2016, its first outside London.

The new venue will be part of the new £75m office development in the city’s St Andrew Square, and will bring the group’s portfolio to 10 sites after its new opening in King’s Cross, London, in September this year.

Dylan Murray, director of operations, says: “We are extremely excited to be opening our tenth site in Edinburgh. The new bar and restaurant will be an extension of that same brand but will have its own distinct personality and character befitting of its location.”

He confirmed that the company had looked to the Scottish city, thanks to its “booming hospitality industry”, and said that the new site would aim to have strong design, creative menus, and pay close attention to service and detail.

Drake & Morgan was founded in 2008 by managing director Jillian Maclean (pictured), who has lived and worked in Edinburgh. It currently operates eight open sites across London, including the Anthologist in Gresham Street, the Parlour in Canada Square, the Happenstance on Ludgate Hill, the Fable in Holborn, and two Refinery sites – one in Bankside and the original in Regent’s Place.

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Average hourly pay in the industry (based on these 3,000 sites) was £6.75, up 2.2%, although this looks set to rise in light of chancellor George Osborne's announcement last week that he planned to introduce a National Living Wage set at £7.20 per hour for people working and aged 25 and over from April 2016.

Average length of service in the establishments in the study was just 392 days - ie an employee turnover of 93%. This was a slight improvement on 2014 when average tenture was 385 days.

The worst rate recorded was 210 days' average service (6.8 months). The best industry retention recorded by the Fourth Analytics system was 631 days, or 20.3 months.

Shipley said: “When analysing these figures, we see a direct correlation between companies that proactively seek to engage and retain their teams, and those companies that perhaps do less work in this area.”

When it came to staff absence, on average the sites studied lost 16.8 days per month through absence or illness, down from 18.2 days in 2014.

London music venue and restaurant the Troubadour on sale Well-known London music venue and restaurant the Troubadour is on sale after being marketed by specialist property adviser Christie + Co, off a guide price of £225,000.

The vendors are Simon and Susie Thornhill, who have owned the site since 1998.

The venue is made up of three leasehold properties including the 114-cover restaurant on the ground floor. In the basement is a 132-capacity club and 20-seat wine bar.

There are also owners’ living quarters over three floors; a gallery with two self- contained letting flats for four; an office, garden, and extra storage.

Established in 1954 by Michael and Sheila van Bloemen, the Troubadour bills itself as one of the last remaining ‘50s-era coffee houses in London. Across the last six decades it has hosted music artists such as Bob Dylan, Paul Simon, Ronnie Wood, Jimi Hendrix, Mick Taylor, Adele, Ed Sheeran, and Amos Lee. It also aims to support young, emerging musicians.

Simon Chaplin, director, pubs and restaurants at Christie + Co, said: “This is a fantastic opportunity to acquire a slice of history and the Troubadour has a loyal clientele made up of both locals and those travelling from further afield to visit the venue. There is scope for the new purchasers to build on its strong following.”

Ministers have been urged to ban imports of powdered alcohol as part of a crackdown on legal highs. Leading powdered alcohol brand palcohol was approved for sale by US regulators earlier this year. It was recently banned in the Australian state of Victoria but the Australian government has rejected calls for federal wide ban.

Labour peer Lord Brooke said its use was spreading on a “wide scale” in the US despite being banned by some states. Powdered alcohol, he argued, could be “snorted” or “baked into cakes” or added to confectionery, making it easier for minors to consume it.

Lord Brooke was speaking as peers discussed the government’s psychoactive substances Bill, which will criminalise the production, supply and trade in psychoactive substances and carry a maximum prison of seven years.

Legitimate substances, such as food, alcohol, tobacco, nicotine, caffeine and medical products, would be excluded from the legislation but Lord Brooke said powdered alcohol posed a particular risk and urged ministers to act now.

Although not available in the UK, he warned that “as night follows day” powdered alcohol, which can be mixed with water to make a standard flavoured drink, will eventually come to the UK through the internet.

Consumer affairs minister Jane Garrett says there should be a national ban on the “very stupid product”.

She said the product could have a novelty appeal to young people who, for example, could smuggle it into concerts.

Doom Bar Not Brewed in Cornwall One of the UK’s best selling bottled ales, Doom Bar, is not brewed In Cornwall it has been revealed.

Although it has Cornish branding, bottles of Sharp’s Doom Bar have been produced in Burton-UponTrent, Staffordshire, for the last two years. Only the cask is made at the main brewery site in Rock, Cornwall.

Sharp’s is owned by US company Molson Coors and they said it did not have the room to bottle Doom Bar in Cornwall.

The labels on the bottles of Doom Bar contain several references to Rock, Cornwall, but none to Burton-Upon-Trent; however the small print says “Brewed in the UK”. Burton-Upon-Trent is 267 miles away from Sharp Brewery’s home in Rock.

Fans are dismayed as the labels on bottles make reference to Cornwall- and not to Burton-Upon-Trent with some calling the geographical fudge a “con”.

Sharp’s spokesman James Nicholls said: “We have been established in Rock since 1994 and the majority of Doom Bar, more than 80% or about 1 million pints a week, is brewed at Rock.

“But we do complement that with brewing operations further afield and that is the spirit of collaboration that we’ve seen in the brewing market places where beer is brewed under licence in other locations.

Snoop Dogg Sues American Beer Brand US rapper Snoop Dogg is suing a beer firm over the Sale of a brand. The rapper claims that he is entitled to 10% of the money made when Colt 45 was sold to a drink entrepreneur last year.

In a lawsuit filed in Los Angeles, the rapper is seeking 10% of the net sales paid to Pabst Brewing for its Colt 45malt beer line in the sale.

Snoop Dogg has signed a three-year deal to endorse the beer line in 2011. Under his contract, he was to receive a portion of the sale of the brand if Pabst sold it before January 2016. The contract also called for the rapper to receive a royalty on each case of Blast that was sold.

Nevertheless, Snoop Dogg claims, the company refuses to pay him anything in connection with sale. “Despite the sale, Pabst has taken the (very convenient) position that no transaction has occurred such that Subsection (a) of the Phantom Equity Clause would be triggered,” states the complaint, which Alex Weingarten of Venable filed.

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EAT. DRINK. SLEEP

Labour Peers Urge Ban on Powdered Alcohol

August 2015

Bar News

EAT. DRINK. SLEEP August 2015

Hotel News UK inflation rate falls back to 0% The UK inflation rate fell back to 0% in June after rising to 0.1% in May, according to official figures released today.

A fall in clothing and food prices were the main contributors to the change in the rate along with smaller rises in air fares than a year ago, the Office for National Statistics (ONS) said.

Rain Newton-Smith, director of economics at the Confederation of British Industry (CBI), said: “Price inflation remains elusive.

While this is likely to persist in the coming quarter, inflation should rise relatively swiftly from the end of 2015, as the effect of past falls in oil prices fades.

“Inflation of below 1% over the rest of this year should give the MPC enough breathing space to leave interest rates unchanged at least until early 2016.”

Earlier this year, in April, inflation dipped below 0% for the first time since records began in 1960, down to 0.1%.

VisitBritain launches 360-degree tours of popular UK attractions

VisitBritain has launched a series of 360-degree interactive tours on its website which will allow overseas tourists to experience attractions before they arrive.

Created by 3D specialist Rod Edwards, the ‘Try Before You Buy’ series will allow users to experience an interactive tour of popular attractions in the UK including Anne Hathaway’s cottage, Rosslyn Chapel, Durdle Door, Durham Cathedral and Chatsworth House.

VisitBritain said the series, which is part of the government’s ‘GREAT’ tourism campaign, aims to drive more international visitors out across the nations and regions of Britain.

Joss Croft, marketing director at VisitBritain said: “Not only will this immersive experience allow potential visitors to snoop around some of our greatest tourist attractions before they arrive, but it will inspire and motivate more travel across the country.

“London is a huge global asset for Britain – a dynamic, cosmopolitan and well-connected city that visitors aspire to visit. Our challenge is to encourage visitors to add to their holiday experience by exploring even more during their short time here and making sure they know how easy it is to get around.”

In 2014 the UK welcomed a record 34.8 million international visitors – up 6% on 2013 – who altogether spent a record £21.7bn. As a result, VisitBritain projects that the UK will welcome a record 42 million international visitors annually by 2020.

OTAs are a heavy burden on hotel profits, says HVS Hotels have become increasingly reliant on bookings from online travel agents (OTAs) and might soon be forced to work with just two main companies.

This is according to a new report from hotel consultancy firm HVS which said despite OTAs offering a number of advantages to hoteliers including a wide, multi-national reach and big marketing budgets, the commission rates of anything from 15% up to 30% are a heavy burden on hotel profit margins.

The report cited Priceline and Expedia as “ever-more powerful” companies due to strategic acquisitions of smaller, regional players, leaving hoteliers limited options for negotiating on commissions.

Priceline, which owns Booking.com, OpenTable, Agoda.com, Kayak, Ctrip and Rentalcars.com, controls 62% of the European market, while Expedia holds around 70% of the US market.

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The report warned that there is a growing trend for OTAs to launch their own loyalty programmes, which takes them into a headto-head battle with hotel group loyalty schemes and threatens a unique selling point for the hotel owner.

HVS also said that rate parity agreements – which have recently come under scrutiny – are holding hoteliers back.

Jill Barthel, report author and analyst at HVS, said: “Another limitation imposed

by OTAs is their insistence on best price guarantee and rate parity amongst all channels, leaving limited manoeuvrability for hotels to make their offer more attractive.

“However, over the past few weeks there has been some movement towards more lenient regulations as imposed by anticartel authorities, mainly in Europe.”

The report concluded that hotels should aim for a healthy balance between OTA bookings and bookings from their own website, making sure they maximise their website bookings by making their site as up-to-date, attractive and easy-to-use as possible.

Sophie Perret, report co-author and HVS director, said: “It might come down to the small details that make guests decide which channel to book through. Search engine optimisation is worth exploring and while not cost-free, is comparatively cheaper than the cost of rooms sold via OTA

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EAT. DRINK. SLEEP August 2015

HIGH PERFORMANCE TECHNOLOGY

FROM JURA With high performance alongside sleek elegant looks, the JURA Giga and XJ commercial ranges make a real impact to any establishment looking to deliver high quality coffee. The high end coffee experience is all about ambience and mood and JURA reflects this through every line and curve. Whether you’re looking for a solution for busy barista bars, restaurants, bistros and other catering spaces – JURA machines can deliver that perfect cup of steamy deliciousness to any customer.

With the GIGA X8 Professional, speed is of the essence. The high performance machine comes with a unique speed function, allowing it to prepare the perfect coffee within just a few seconds. Three thermoblocks and three pumps means the machine can prepare a range of 29 speciality coffees at the touch of a button.

The GIGA X3/X3c Professional delivers state-of-the-art technology for the perfect coffee wherever top-class performance is called for. The automatic machines provide everything staff need in a large office or staff room, with up to 30 programmable specialty coffees available and intuitive operation and minimal maintenance.

the JURA coffee experience is not only an indulgence, but also more eco-friendly.

The GIGA X9 Professional is the coffee machine ideal for use in all catering spaces. The top model The XJ range is all about ease. At just the of this machine is capable of touch of a button the XJ5 Professional preparing speciality coffee, from takes multi-tasking to a whole new ristretto to latte macchiato, as level, as it enables two espressos or two well as being able to produce two ristretti coffees to be produced at once. coffees at the same time with just The XJ9 Executive labels clear delivery the touch of a button. points for white coffee, black coffee Whichever you choose - all Jura and hot water, making ease of use even machines feature an Aroma Boost simpler. For the perfect marriage of function, providing a natural, form and function, opt for the Jura XJ9 refreshing energy boost when you Professional which can programme up need it, as well as a Zero-Energy to 20 specialities at just the touch of Switch which allows the machine to button. use up to 40% less energy, ensuring

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For further information on the full JURA product range and stockist details, please visit

www.juraproducts.uk or call 0800 6525527.

Say hello to just two members of our exquisite GIGA and XJ collections

XJ9 GIGA X3c

The GIGA collection of bean-to-cup coffee machines are top of the range machines with two or three thermoblocks, dual ceramic grinders, delivering superb coffee effortlessly and in seconds through Swiss precision engineering make the GIGA collection, ideal for use in hotel restaurants and bars.

Jura’s Impressa XJ collection is the perfect marriage of form and function. The high end coffee experience is as much about ambience and mood, with an immaculate, stylish design, this commercial coffee machine is as much a triumph of interior design as it is a dispenser of top quality specialist coffees.

For more details on the GIGA and XJ collections and our range of professional machines contact: JURA Products Ltd, Vivary Mill, Vivary Way, Colne, Lancashire, BB8 9NW. t: 01282 868266 f: 01282 863411 e: sales@uk.jura.com w: juraproducts.uk

industrial echoes, distinctly Astro The brief for Astro’s genre-defying Ginestra was simple: “Create an outstanding addition to our family of metal pendants with an industrial feel but entirely distinct identity.”

August 2015

EAT. DRINK. SLEEP

Astro Lighting

Ginestra

The design office gestation is over and Ginestra is now available from Astro, the British lighting success story whose extraordinary 20 percent average annual growth since its foundation in 1997 has included sales in more 70 countries.

“Rather than create another reproduction industrial pendant, we went our own way, as we are prone to do,” said Astro design director and co-founder James Bassant. “There is a retro reference but the execution is entirely modern and individual.”

The luminaire offers considerable design flexibility: There are two size choices and standard lamps, LEDs or decorative filaments lamps (squirrel cage) can be used. As such Ginestra can play the lead or supporting role in a variety of upmarket domestic or hospitality design schemes. www.astrolighting.co.uk

Astro brings something fresh to the bathroom The brief for Astro’s genre-defying Ginestra was simple: “Create an outstanding addition to our family of metal pendants with an industrial feel but entirely distinct identity.”

The Kyoto Pendant is part of a family which also includes two sizes of wall light, which makes it ideal to create design cohesion throughout a hotel. Kyoto comes in polished chrome and has been specified by numerous European hotels seeking contemporary, alternative and memorable bathrooms to inspire their guests. www.astrolighting.co.uk

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Eat. Drink. Sleep August 2015

Contract Furniture & Furnishings

Choosing Commercial Furniture

August 2015

EAT. DRINK. SLEEP

Contract Furniture & Furnishing

Opening up a bar or restaurant is indeed one of the most lucrative businesses today. People’s penchant for hanging out and having fun, drinking and dining, unwinding and partying have driven the proliferation of bars and restaurants in our society.

However, with so many bars and restaurants all over the country, it is important that you are able to create a unique identity for your business, a way to stand out among the crowd.

One of the ways to do that is to purchase furniture that will give your venue a look like no other. Of course, furniture buying is not entirely for image’s sake. There are also other important factors to consider.

To help you find the perfect kind of furniture, here are the questions you need to ask before purchase.

1. Will it complement the design 2. Will it last? and theme of my venue?

Here, quality plays a major role. With quality comes durability The furniture in your venue should blend beautifully with the designs of the interior such as wall paint and other decorative elements. For example, if your bar or restaurant has that laid-back ambience, go for casual earth-toned overstuffed couches. If you are going for an ethnic style, pick artisan pieces. If your bar or restaurant has a contemporary visage, opt for modern furniture that are of bold colours and made of metal and glass.

Now if it exemplifies a young and hip atmosphere, go for furniture that has upbeat colours and designs.

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and permanence. Whatever you do, never sacrifice quality when you go furniture shopping. This is one of the most important ways to ensure that your furniture will last a long time doing service for you and your customers.

3. Will it give utmost comfort and convenience to my customers?

There is no use buying furniture such as tables and chairs that will make your customers feel unwelcome and uncomfortable.

People will go to your venue to unwind and have a fun break from the usual work grind so it is only right that you are able to provide them with furniture that will help them relax. Soft cushioned couches, bar stools with backrests and tables that are just high enough so they do not have to stoop down are just few of the many examples of such furniture. continues page 18...

EAT. DRINK. SLEEP August 2015

Contract Furniture & Furnishings

AGUA FABRIC London based Agua Fabrics are leading producers of performance upholstery fabrics for the Hospitality and Leisure sectors. From launching the first collection in 2001, Agua has invested heavily in new designs and range extensions creating an impressive portfolio of 24 collections covering soft fabrics and faux leathers.

Agua is rapidly gaining a reputation for the production of high quality on trend fabrics that meet the needs of challenging hospitality environments where traditional soft seating has been quickly ruined by spillages and soiling.

In addition to being Fire Retardant to Crib 5, all the Agua collections are impervious and supplied with a stain resistant finish. These excellent properties help to keep furniture in service and maintain the appearance of the fabric.

Working closely with colour trend experts and fabric designers, whilst retaining the need for practicality in contract situations, the most recent Agua collections are at the forefront of modern thinking: Gemini, Nevis, Parody & Fusion.

The Gemini collection consists of 5 stylish and dramatic, multi-coloured stripes with 20 co-ordinating semi-plains providing multiple design options incorporating warm, soft greys to deep radiant reds and oranges. With the added benefit of Aquaclean technology, the Gemini collection is perfect for use on bedroom, public area and restaurant schemes.

Agua Nevis offers traditional tartans, checks and plains with a sophisticated yet earthy colour palette allowing numerous design permutations for more classic bedroom and lounge environments.

The addition of the Parody and Fusion collections, further increases Agua’s reputation as the leading supplier of Faux Leathers to the Hospitality sector.

The existing Taurus, Paint Pot, Furnisoft and Lunar collections provide over 150 colourways, whilst the Mystique collection adds distinctive metallic effects with creative designs.

Agua Parody brings the look and texture of a fabric to the practical elements of a faux leather, consisting of nine colourways in a distinctive herringbone pattern and three colourways in a unique denim effect for the more vibrant public spaces.

Agua is always looking to push the boundaries in the development of new designs and with the Fusion collection is introducing an embossed faux leather with a diamond pattern in 11 colourways, coordinating with existing colours from the Taurus collection. This creative design gives the effect of a fully stitched diamond pattern without the associated costs whilst retaining the impervious properties of the material. Fusion is therefore an excellent option for use on headboards, banquette seating, upholstered dining chairs and other soft seating.

When considering upholstery fabrics for spas, poolside and outdoors, specialist fabrics are crucial Agua has collections appropriate for these areas as well.

Agua, the specialists in performance upholstery fabrics.

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Nevis collection Coordinating tartans, checks and plains for indoor upholstery Fire Retardant Waterproof Hard wearing Phthalate Free REACH Compliant

For further information and samples: T: +44 (0)20 8205 0050 www.aguafabrics.com

EAT. DRINK. SLEEP August 2015

Contract Furniture & Furnishing

...continued from page 14

4. Will it attract customers to my bar or restaurant?

When people peek into your bar or restaurant they will not yet get to taste your exquisite food or see that the service is efficient, the first thing they will see is the physical interior including the furniture. Because of that, it is important that you set up and decorate your venue with furniture that will give a fun and inviting ambience to lure customers.

5. Will it give my bar or restaurant a unique personality?

As mentioned earlier, your venue should have a distinct personality that will make it stand out among other similar businesses. If it looks just like a carbon copy of the next bar or restaurant in town, chances are your bar will not be noticed. A way to ensure this is to let your personal taste be your guide when picking out furniture.

6. Will it fit the size of my bar or restaurant?

It is also very important to plan the space inside your establishment so that you do not end up buying pieces that are too big or will cause the space to look too crowded. Make sure that the number of chairs and tables are sufficient but please ensure that there will be enough space to move around. When people fill up your bar or restaurant, it is essential that there is adequate room to allow a smooth flow of traffic among customers and employees as well.

7. Will it be a practical investment?

We all know that buying furniture entails spending quite a sum of money especially if you are going for high-end and high-quality types of furniture. With that said, it is necessary to make sure that you are making a worthy investment. To ensure this, it is a good idea to opt for furniture with classic designs rather than follow trends so that it will not easily get outdated or out of fashion.

Buying the perfect furniture that will fit suitably into your bar is a step towards the success of your business.

Make sure you are buying the right kind by keeping these considerations in mind.

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EAT. DRINK. SLEEP August 2015

Contract Furniture & Furnishings

The Botanist, Broadgate Circle, London

With Shmoo it couldn’t be easier, all you need is a Shmoo Mixer, Shmoo Thickshake Mix and ice cold milk to create perfect Thickshakes. With no wastage or mess, thanks to Shmoo’s unique ‘Mix in Cup’ system, and FREE Disposables – what more could you want?

99% Fat Free Low in Sugar No Artificial Colours, Sweeteners or Preservatives Gluten Free Suitable for Vegetarians 5 Delicious Flavours Average of £1 Profit per Cup FREE Disposables

Please Quote – Eat.Drink.Sleep.15

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EAT. DRINK. SLEEP

Design Directory

August 2015

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Call +44 (0) 20 7493 6397 www.harrison.hn

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Creating award winning hospitality designs, great guest experiences and high revenue returns.

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EAT. DRINK. SLEEP August 2015

The Cantabria from Canopies UK

Maximise your outdoor space all year round and deliver incremental revenue

. . . .

The Cantabria will:

The Cantabria really is state of the art!

Offer a unique luxury dining experience Stand out from the competition Enable you to entertain more customers Start increasing revenue straight away

With an automated retractable roofing system and accessories ranging from heating to interior lighting and the option of having windows and doors you really can build a canopy to suit your establishment.

See how we can transform your outdoor space Call Karen on 01254 777002 Ext: 221

www.canopiesuk.co.uk Email: karen@canopiesuk.co.uk 21

EAT. DRINK. SLEEP August 2015

Business Matters

Business Insurance made easy We here at Morgan Richardson Ltd are independent insurance brokers who have been established for more than 20 years providing bespoke products to a number of commercial business specialising in the licensed trades. Our sole aim and focus is on providing tailor-made packages to suit our clients’ needs.

We understand that trying to find the right protection for your business can be confusing but with our experienced team, they will understand your business and the risks that you face every day.

We make it our business to look after yours.

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With dedicated systems and in-house authority getting a quote and arranging cover could not be simpler, our experienced team can provide quotations over the phone in minutes, and without the need for lengthy forms to be completed cover can also be arranged over the phone the same day and your documents appear in your inbox within hours or next day post.

With a panel of the world’s largest Insurers we are able to provide the protection you need at a price you can afford with a payment plan available to spread the cost over 12 months.

You will not be left alone in your time of need, which is our promise to you. Speaking to an expert to arrange your insurance

is one thing, but when it comes to making a claim office hours go out the window. There is nothing worse than needing to speak to someone following an incident only to get through to an answer phone, which is why we provide all our clients with a dedicated 24 hour claims service that can assist you 365 days a year.

Contact us on free call 0800 731 2940 to speak to a member of our experienced quote team. www.morganrichardson.co.uk

With over 12,000 clients currently using our products we are confident we have the right policy for you and we pride ourselves in offering the best possible service to our clients. We have a friendly experienced team that can talk through your requirements and help select the right cover for you.

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EAT. DRINK. SLEEP

Our product range for Public Houses, Restaurants and Hotel’s provides you with comprehensive protection against material damage to the contents and buildings, including fire, storm, flood, accidental damage and full theft. The policy will also provide protection for loss of income following damage to the premises as well as failure of public utilities and denial of access. Cover will also include Public Liability and Employers Liability following bodily injury to a third party or an employee as a result of the business.

August 2015

Business Matters

EAT. DRINK. SLEEP August 2015

Summer Getaways

Summer Getaways Enjoy the sunshine in style London has had it’s second record year in a row for the amount of visitors, with 17.4 million coming in last year.

With the figures suggesting a hat-trick of record breakers, we thought it best to provide a rundown of some of the best venues for the perfect summer getaway.

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Whether you are looking for celeb spotting, relaxation, luxury or a shopping trip, the venues provided here can help you with where to stay.

Use the contact details to make your reservation, or click the links to visit each Hotel individually.

EAT. DRINK. SLEEP August 2015

Summer Getaways

The May Fair Hotel, Stratton Street, Mayfair, London, W1J 8LT Tel +44 020 7769 8200 www.themayfairhotel.co.uk

Steeped in fame, The May Fair Hotel is situated in the heart of class, Mayfair. With a string of celebrity guests, it’s fine design and exquisite food keep it an A-lister for the perfect Summer Getaway.

If you’re in London to celeb spot, there is no better place than at The May Fair. With its vibrant cocktail bar, incredible restaurant and rooms of opulence, it is no wonder why they continue to flock to this iconic venue.

With a Buddha theme running through the hotel, you’re given no choice but to relax and enjoy. The large rooms are easily accommodating to any size party, on business, romance or family. Designed to the highest standard with the new must have bath TV, king size beds, large mirrors and flat screen TV, it can feel like a home from home, as soon as you close the door.

However, pop downstairs and you can find dining like you will find in no home. In the May Fair Kitchen you will be greeted by the best service staff possible, an excellent manner and an unbridled knowledge on the fair on offer.

You’re taken to a huge fridge filled with the top steaks, chops and ribs plus a huge iced display covered in langoustine, Lobster, Fish and Prawns. You can then go up and select which cut or fish you would like.

Pick the sides to accompany and wait with a fantastic cocktail or glass of wine. It really is one of the highlights of Mayfair, with an abundance of top dining spots, I can’t recall a better steak. Only heightened by Fabrizio, with his passion for the food streaming through.

The May Fair Bar is luxury defined, a selection of over 40 signature drinks await you, along with a Cigar Room and Casino, to live the Monte Carlo lifestyle in London.

For visitors for a longer period there is the Spa and Gym, to give you the extra luxury you deserve and to work off some of the calories you will undoubtedly put on, once you’ve tried the dishes at the May Fair Kitchen.

With its wall to wall, unashamed decadence – The May Fair is without a doubt the top venue for those seeking the celeb experience.

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August 2015

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Summer Getaways

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The famous atrium (pictured opposite) at The Landmark is one of the most breath taking views you’ll find in a London Hotel.

There is no better place to sit and enjoy your afternoon tea or something a little stronger, watching the world go by. With its huge glass ceiling, beautiful plaster work, fine fabrics and the sweeping Victorian staircase, The Landmark Hotel places itself within the finest of Five Star Hotels throughout the capital.

The rooms are designed to a very high standard with Victorian splendour, featuring King size beds, wooden furniture and Sofas and armchairs, running alongside the large modern TV, Nespresso Machine and DVD player.

Within walking distance of Madame Tussauds, Baker St & London Zoo, it’s the ideal place to stay as a family. There is also the Gymnasium, Spa and health club with swimming pool to help you keep fit or relax.

A fantastic range of Bars & Restaurants awaits you, depending on your requirements, there is ample choice. The lighter bite and drink can be had under the glass ceiling in The Gazebo. The Mirror Bar gives you a choice of fine champagnes and cognacs or your pre theatre cocktail, with a plethora of visitors for the drink alone, now renowned in the capital.

The Winter Garden is open all day, offering Breakfast, Lunch, Afternoon Tea and Dinner, as well as a Champagne Lunch option.

Being right in the heart of the atrium, The Winter Garden offers those fantastic views, that make it so easy to enjoy.

Finally, the classical TWOTWENTYTWO Restaurant. With Oak panelled walls, art covered walls, dripping chandeliers and beautiful fireplace, it’s one of the top eateries in Marylebone.

All in all, The Landmark is the perfect Summer Getaway destination, fine dining, cocktails, glorious rooms and suites and the unsurmountable glass ceiling provide all you need for your stay.

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The Landmark 222 Marylebone Road London NW1 6JQ United Kingdom Tel : +44 20 7631 8000 www.landmarklondon.co.uk

August 2015

Summer Getaways

EAT. DRINK. SLEEP August 2015

Summer Getaways The Ampersand 10 Harrington Rd, London SW7 3ER Tel: 020 7589 5895 www.ampersandhotel.com Walking around Kensington you can easily forget that you are in London. With the lower levels of human traffic and streets littered with bistro tables and gelato spots, it can feel like an Italian town.

As soon as you hit Harrington Road, you can even forget that you are in 2015. With the huge, imposing Victorian Buildings on either side of the road, can whisk you back in time.

Stepping into The Ampersand Hotel, you are once again escorted back to the present with a uniquely modern foyer. White everywhere, giving a crispness to the design. Butterflies adorn the walls, chic furniture invites you to put your feet up and lights cascade the spiral staircase.

The rooms are very comfortable with a similar design and keeps everything looking fresh with the light colours and clever space awareness.

Being in one of the best Neighbourhoods in the City, it’s a wonderful little walk around the corner to visit the bars for the evening and round off a Summer Getaway.

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EAT. DRINK. SLEEP August 2015

Summer Getaways

The Bingham 61 - 63 PETERSHAM ROAD, RICHMOND UPON THAMES, SURREY TW10 6UT TEL: 0 20 8940 0902 WWW.THEBINGHAM.CO.UK With the river running alongside you in RichmondUpon-Thames, you’re in close proximity to Kew Gardens, Richmond Park and Twickenham. You’re also not far from The Bingham Hotel.

The understated grade II listed building opens the doors to opulence, charm and elegance with an uninterrupted view of the Thames. Whether you are here to unwind, to feast on the gastronomic delights or to hideaway with someone special, it delivers on all counts.

The rooms are tastefully decorated with the feel of luxury and still in keeping with the age of the building, it is able to successfully incorporate modern facilities and requirements. With only 15 rooms you are treated as a VIP by the friendly staff, ensuring your stay is without fault.

The restaurant is complimented by the modern British dishes served, with a close eye on the seasonal produce and ever changing menu. The professional efficiency of the staff, with their impeccable uniforms and service delivery, cater for every desire.

There are few better ways to spend a day in London than relaxing with the backdrop of the famous river, enjoying the sun in Richmond Park. The Bingham has all the elements of Summer Getaway in its calming hotel.

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eat

August 2015

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Eat. Drink. Sleep August 2015

EPOS

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EAT. DRINK. SLEEP August 2015

EPOS

Want to run your own B&B? Start now!

The UK bed and breakfast industry is looking forward to one of its best summers yet in a sector currently generating an estimated £1.4 billion in revenue annually.

Offering the promise of developing a distinctive and personalised accommodation offer, it’s little wonder that many entrepreneurs wonder what it must take to set up and run their own B&B. Now Welcome Systems Ltd - the commissionfree, web-based hotel bookings system provider – wants to encourage more people to realise this dream by sharing its top tips on what it takes to start-up and manage a B&B. John Jones, Commercial Director at Welcome Systems Ltd, explains: “More than 1,000 new B&Bs have set up in the last year alone and we’ve been talking to our clients across the UK to find out how they’ve succeeded in this highly competitive market.

“We’re delighted to share this expert insight.

“Planning for the ups and downs brought about by weather, seasons and economy are just a few typical issues which emerged.

It’s clear there’s more to running a top B&B than just cooking a great British breakfast although that almost certainly helps!”

Welcome Systems Ltd’s Top 10 Tips to Running a Great B&B t Put people first. If you can’t stand the idea of opening your home up to strangers, this isn’t the business for you t Find a good accountant with a track record of supporting accommodation businesses. They’ll discuss VAT registration and how your business should be structured t Running a B&B’s a full-time job for at least two people, and you might need other staff. Be prepared to work hard and make breakfasts, clean rooms and help answer guests’ questions t Online travel agencies (OTAs), such as Booking.com, can drive a lot of business to your B&B, but charge high commissions of between 15-20%. Welcome Systems Ltd connects you directly with OTAs so you don’t have to manage multiple diaries t Keep up-to-date with insurance requirements and fire and health and safety regs t Many people use TripAdvisor to find B&B and check reviews in the process. Earn positive TripAdvisor reviews and maintain a free basic listing, or pay to include your contact details t Become a social media whizz – there are lots of easy-to-use free platforms and it’s a fantastic way of promoting your business and communicating with guests t Location, location, location. Do your homework and research the area you’re planning to set up in and pricing

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m for rovement?

EPOS

EPoS provider Tevalis works with some of the biggest names in the restaurant world including a number that have been listed in this year’s National Restaurant Awards, including The Palomar and The Salt Room

August 2015

er Tevalis works with some of the biggest names in the Whether you’re operating an independent casual-dining restaurant or a Michelin star orld including asport number have been listed in this year’s restaurant, a high footfall and leisure venuethat or a large network of bars, Tevalis provides the expertise to implement the most suitable EPoS system, capable of taurant Awards, including The delivering improved efficiency and profitability to your business.Palomar and The Salt Room

An investment in EPoS technology through Tevalis is more than the hardware and software you purchase. It’s also an investment in the commitment from Tevalis, is was an obvious choice, it wasn’t difficult to has made it easy to create and run one of n independent which ensures you can maximise your new technology infrastructure and take most oversubscribed restaurants. a Michelin advice star on a rangeBrighton’s of services. That includes new system software developments,persuade Razz and we now have the system at The Coal Shed, which is located just down the port and leisure venue third party software integration, full project-managed services, systems and network configuration/installation, hosted data services, planning, training and live road from The Salt Room.

You opened back inroll-out February, Tevalis provides the support services.

how’s it going? most suitable EPoS do you like about the system?

We’ve veryrestaurant busy since quiet ng improved Launched earlier this year,been Brighton Thewe Saltopened.

Room hasAbeen a smashWhat hit find night us isand 70itcovers is unusualmagazine’s in o your business. with locals and the city’sfor visitors has alsowhich made Restaurant listIof thethe reporting system very easy to use top 100 restaurants in the UK.Myself Dariushand Tamadon – the general manager ofbecause The we also usepartners Tevalis’ stock Brighton.

Razz Nejad [Razak Helalat, the chnology through Tevalis withsystems, leading Salt Room and sister restaurant The Coal Shed – explains how Tevalis has made it easy which are linked with the terminals.

This reduces restaurant’s owner] are really pleased with how dware and software payment app Velocity to create and run one of Brighton’s most oversubscribed restaurants. the likelihood of reporting errors, which can the restaurant is bedding in. vestment in the cause big headaches.

Their integration which ensures You you opened back in February, how’s it going?

Tevalis has entered into a deal with with since we opened.

A quiet for us is 70 covers which isother systems Velocity, a mobile payment application – such as bookings providers – are How long have younight been using hnology We’ve been very busy unusual in Brighton. Myself and Razz [Razak Helalat, the restaurant’s owner] are really available on Android or iOS, that good too. But most of all, it’s user-friendly system Tevalis? ce on a range of pleased with how the restaurant is bedding in. user to in pay straight from is built withallows busy the operators mind.

Prior to coming down to the south coast, I system software their smartphone with a link to a bank worked with Mark Hix for many years. When we oftware integration, How long have you been using Tevalis? card. The system has check-in table Prior to coming down to the south coast, I worked withwe Mark Hix for many When what’s the company like to opened Hix Soho back in 2008, were one of years.And es, systems and functionality and allows customers to we opened Hix Soho back in 2008, we were one of Tevalis’ first restaurant clients. deal with?

Tevalis’ first restaurant clients. We took a leap of allation, hosted data leave reviews. It can also force payment We took a leap of faith by going with an untried and untested EPoS provider and it The really stands faith by going an untried and untested raining andworked live out well. Being if someone leaves out the is premises without guinea pigswith enabled us to help them build in EPoS the features wething that communications.

If there is acustomers problem –toand andeffective it worked well. Being guinea wanted – it’s nowprovider an extremely EPoSout system. paying and allows easily split the there always will bebill. problems occasionally with pigs enabled us to help them build in the r, Brighton restaurant And you’ve taken it with you to your new post...

EPoS systems – Tevalis deals with issues quickly features we wanted – it’s now an extremely mash hit with locals Yes. When we started developing The Salt Room For more and efficiently.

A fewinformation weeks ago, Ion was working effective EPoS system. has also made is was an obvious choice, it wasn’t difficult to persuade Razz and we now have the partner integrations or to see a late on Sunday night and there was a minor system at The Coal Shed, which is located just down the road from The Salt Room. of the top 100 demonstration please contact Tevalis issue. Somebody picked up the phone right away And you’ve taken it with you to sh Tamadon Nejad – on 01923 294446, email sales@ What do you like about the system? and were able to look at issue and fix your new post... e Salt RoomI find andthe sister tevalis.com orthe visit the live website at up reporting system very easy to use because we also use Tevalis’ stock systems, with minimal hassle.

Yes.the When we started developing The Salt Room errors, explains how Tevalis www.tevalis.com which are linked with terminals.

This reduces the likelihood of reporting which can cause big headaches. Their integration with other systems – such as bookings providers – are good too. But most of all, it’s user-friendly system is built with busy operators in mind.

Tevalis partners with leading payment app Velocity

someone leaves the premises without paying and Tevalis entered into a deal with Andhas what’s the company like to dealVelocity, with? a mobile The thing that really stands out is communications.

If there is a problem – and there allows customers to easily split the bill. payment application available on Android, Windows or always will be problems occasionally with EPoS systems – Tevalis deals with issues For more information on partner integrations or to iOS, that allows the user to pay straight from their quickly and efficiently. A few weeks ago, I was working late on Sunday night and there see a demonstration please contact Tevalis on 01923 smartphone with a link to PayPal or a bank card. The was a minor issue. Somebody picked up the phone right away and were able to look 294446, email sales@tevalis.com or visit the website system has check-in and allows at the issue live andtable fix up functionality with minimal hassle. at www.tevalis.com. customers to leave reviews. It can also force payment if

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EAT. DRINK. SLEEP August 2015

Epos

World’s 1st Combined Bluetooth Printer and Cash Drawer Hotels, bars and restaurants around the world want to keep up with the latest technology and have similar needs to retailers in terms of an effective and stylish POS system. The advent of advanced mobile devices and app software has opened up new avenues, providing greater flexibility and mobility. Using tablet based devices can not only reduce costs and provide simplicity of use with card payment systems but also enhanced flexibility and functionality in a variety of hospitality environments.

International POS printer manufacturer Star Micronics has combined exceptional functionality with style to create an easily integrated feature-rich ultra white mPOS system that aesthetically matches today’s tablet world.

Offering outstanding connectivity and a compact design alongside intuitive functionality and simple integration, mPOP™ from Star comprises a 58m Bluetooth thermal printer with a cash drawer to create the ultimate space saving mobile POS system.

Simple and stylish, the lightweight and portable solution is just 10cm high and 30cm wide with a sleek design that will complement any counter top. Alternatively, with front feed receipting mPOP can easily be secured under the counter for enhanced space-saving. The system incorporates a reliable 100mm/second thermal printer with intuitive top loading and easy front feed as well as a partial cut guillotine that automatically cuts the 58mm wide receipt. mPOP can be purchased with a plug and play scanner or this can be added as a later option.

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mPOP works with all major operating systems including Apple iOS™, Android™ and Windows™ to provide users with a versatile solution that is ready to work with a chosen mobile, software and card payment system. Bluetooth connectivity results in only one mains cable being required for full operation while the mPOP LED display will quickly determine pairing status as well as any issues such as paper out, etc. With 4 USB ports, additional tablet, phone, scanner, etc charging is available from the one cable.

The multiple functions and connectivity associated with mPOP make processing customer transactions smooth and effortless for a range of outlets including bars, cafés and restaurants.

Star mPOS solutions.

As the world of retail goes mobile, Star sets new standards for multi-channel retailing.

Star has, once again, raised the bar with the latest software and hardware to strategically integrate the advantages of tablet based POS in-store.

World’s 1st Combined Printer & Cash Drawer

The value of mPOS is undeniable but more than just a Bluetooth or Cloud receipt printer is needed as this retail revolution explodes. mPOS users want the full range of printing solutions for their business – receipting is only part of the IT required. Star has understood this from the beginning and offers software partners and retailers the largest range of mPOS ULTRA white & black peripherals available encompassing:

a a a a a

Bluetooth & Cloud receipt & label printers (mobile and counter top) Unique Bluetooth & Cloud 80mm & 112mm wide ticket printers able to use lightweight or 0.15mm thick professional ticket paper Bluetooth & Cloud matrix and thermal kitchen printers mPOP – the world’s 1st combined Bluetooth printer & cash drawer NEW AllReceipts Digital Receipt Service with App included free-of-charge with Star printer driver

For more information on Star’s mPOS revolution, call our sales team on +44 (0) 1494 471111 or visit www.Star-EMEA.com

AllReceipts

3G 4G

www.Star-EMEA.com

EAT. DRINK. SLEEP August 2015

EPOS

Welcome Systems EPOS Case Study One leading B&B owner Welcome System’s Ltd spoke to was Polly Ernest who, along with her husband Roger, runs East Friars B&B in Herefordshire.

Polly explains: “In 2011 our B&B was effectively a hobby business.

“We welcome guests into our own family home which can accommodate six, in addition to our five children, dogs and cats, all in the beautiful setting of the banks of the River Wye in Herefordshire.

Sawday’s B&B as their profile fitted ours. not - B&Bs are about individuality, not faceless standardisation.

“I stumbled across Booking.com by accident when I was staying at a hotel in Lancaster in 2012. It was instantly great for us and our rooms have been fully booked ever since.

“They have a standard way of writing things, which we had to address to manage people’s expectations and ensure guests understand we offer a family home environment.

When it comes to Online Travel Agencies some people say ‘what about the cost?’ We were of the opinion that 0% of nothing is still nothing.

“There are lots of chains and boutique hotels which are very good at what they do, but B&Bs offer a high level of personalisation which allow you to build relationships with guests.

“Most importantly don’t go into the B&B business if you don’t like people, and remember - this is a two-person job. We’re a husband and wife team and understand it’s vital that you’re both happy welcoming people into your home.”

Welcome Systems delivers “We shot to turning over £38,000 within the latest affordable online booking systems for small hotels, our first year of using the system, and guesthouses and B&Bs across the also benefit from lots of return guests.

“We cater for a broad range of people.

UK. For further details and sign up Sometimes they’re businessmen, other The relationship with Booking.com to a completely FREE onemonth times canoeists on the ‘Lands End to is very easy, but be prepared for the John O’Groats trail.’ trial, head to bookings to start coming in once you www.welcome-anywhere.co.uk or begin using it.

“We had no background in tourism, call 0845 4582121. but knew we wanted to be an Alastair “Don’t try to be something you’re

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Take the stress out of running your business Designed to meet the needs of any busy hotel or restaurant, our suite of integrated products are all you’ll need to maximise revenues and deliver an outstanding customer experience.

welcome table book yourself full

Welcome Table is the all-inclusive online, cloud-based table booking system for restaurants of all sizes.

It empowers restaurateurs to better manage their bookings, diary and capacity as well as providing would-be diners with real-time booking availability.

Available for one low monthly fee, Welcome Table is one of the easiest systems to use with full reporting that will increase revenues.

welcome epos

Sell. Track. Manage. Better.

As specialists in Point of Sale solutions for the hospitality sector, our epos systems are designed to help you sell more and manage your business transactions more profitably.

Benefits include faster sales, better stock management, higher security and enhanced customer experience.

Running on tablets and hand-helds it is fully portable allowing food, drink and sundries to be sent to the guest’s bill, seamlessly integrating with Welcome Anywhere.

welcome anywhere

book yourself full

Welcome Anywhere offers essential reservation management tools for boosting your room sales and managing your room bookings.

Starting at just £30 per month with optional channel management, comprehensive back office tools, automated guest correspondence and advanced customer profiling, it has all the functionality you’ll need no matter how large or small your property.

Call our friendly team on

0845 458 2121 or 01604 889800 www.welcome-systems.co.uk

August 2015

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EPOS

What is EPoS? Put simply, EPoS Systems provide a fast and efficient way of making sales, whilst at the same time recording important information about the transaction. Today, they are used in almost all major retail and leisure outlets, including shops, restaurants, bars and clubs.

Knowing this, the EPoS system can provide reports on the lines that are running short and need reordering and those that are either overstocked or slow moving that need promoting to get back into the bank the scarce resource: cash.

The EPoS system can also refine this How EPoS is working in pubs, process by working out which of restaurants and hotels? these products is making the most profit and should be promoted To run a business, whether a pub, as against those that should not restaurant or hotel successfully in today’s difficult hospitality environment be re-ordered. Armed with this information negotiations with needs to rely on real time information suppliers becomes very interesting! streams.

Sales reports can also be produced which show customers that purchase frequently as well as what they purchase by brand and SKU. From a restaurant perspective, Back of house, stock management such information can be vital to constantly needs to monitor how much understand how menu choices are stock there is in each stock keeping unit being received, so that less popular (SKUs). items can be replaced.

These relate in principle, on the one hand, to the stock investment and on the other the customers. Both of which can be provided by a good EPoS system.

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Front of house, customers can be served more efficiently. And customer details also be stored in the system, to enable direct marketing to known customers offering them new offers from the restaurant to encourage loyalty.

Says Jamie Barber of Cabana, who uses NFS Technology Group’s specialist Aloha POS software and newest web portal: “As a growing restaurant operator, we were keen to find a technology solution that was scaleable and could deliver valuable real time information. For me, being able to see in real time sales and related information is invaluable, particularly for new sites where sales growth is an importance indicator of success.

“The NFS Pulse Solution delivers this real time information directly to me direct to my smart phone, wherever I am at the time, and going forward, we see it as a platform to build a better and more dynamic restaurant reporting solution

EAT. DRINK. SLEEP August 2015

EPOS

for Cabana. We have also deployed a great mobile solution from NFS, the Orderman Solution, which has proven far more reliable because it uses the RF frequency, which does not interfere with customers’ own WiFi applications.”

There are many other benefits that an EPoS system can also provide including savings in administrative time, reduced human error, tightened security with regard to cash handled by staff, target incentives, loyalty programmes to mention but a few.

The Future of EPOS The main development in the coming years will be the significant impact of mobile point-of-sale systems, especially with the introduction of mobile wallets and schemes such as Apple Pay. In fact, mobile is so influential in the process of completely changing the relationship between staff and customer to make it more about assisted service

Mobile EPoS systems, point of sale and payment will give the customer more control and convenience and make it more flexible and efficient from a service perspective for staff.

social media engagement and with Aloha in place, HIX Restaurants has the management tools in place to exceed all expectations and deliver superior customer service.”

By example, from a restaurant perspective, customers will be able to book a table, order and pay. The same is true from a hotel process, including looking up ratings and reviews, check in and payment. Payment can be taken at any time and anywhere, enhancing the customer experience.

Integration is another key element creeping in now that will become the ‘standard’ expectation for EPoS systems. This is especially with social media activity, which will continue to grow in importance in the customer decision making process, especially for pubs, restaurants and hotels.

On working with HIX Restaurant, Luis de Souza, CEO of NFS Technology Group has recently said: “As an innovative technology provider operating in the restaurant industry, it’s important to be working with leading restaurateurs to continue to meet the demands of their customers.”

“We expect these requirements to grow in three main areas of mobile ordering and payment, customer loyalty and

Brian Trollop, Head of Operations at Dishoom said: “Aloha has proven to be a powerful standalone EPoS software solution that provides all the information and more to ensure the smooth running of our cafes. We especially like the link of social media so we can see all the feedback from our loyal customer base.”

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Destination Spa From top to toe the Independent Hotel Show is making a bigger splash this year with an expanded feature area dedicated to hotel spas. Featuring some of the most respected exhibitors in the sector and supported by Spa Business, Destination Spa will also present a targeted programme of business sessions ideal for anyone interested in expanding in this area.

August 2015

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Independant Hotel Show

The Independent Think Tank Launching at the show this year is the Independent Think Tank, a dynamic space that brings together the movers and shakers of the hotel sector to debate key issues and evaluate sector opportunities. Throughout the two days it will host a schedule of smaller, more in-depth, focused workshops allowing attendees the opportunity to ask questions and actively engage with the content.

Hoteliers Hall of Fame

THE INDEPENDENT HOTEL SHOW 2015 SHOW PREVIEW The Independent Hotel Show returns to Olympia this October (20 & 21) with a packed two days of networking, new business ideas, advice and insight from some of the UK’s leading figures from the luxury, boutique and independent hotel sector.

Exceptional Exhibitors Discover the finest products and service providers with a carefully selected lineup of over 300 premium exhibitors from across the hotel supply chain. Offering a one-stop-shop of all the essentials needed to run a successful hotel, The Independent Hotel Show is the mustattend event for anyone working within the boutique and luxury hotel sector.

Inspiring Independents Hear more from industry thought leaders as they share their knowledge, insight and expertise across a range of hard hitting seminars and business discussions that tackle some of the industry’s hottest topics. Offering

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first hand design, technology, marketing and business support and advice, the free-to-attend seminars and panel discussions provide valuable insight from some of the leading names in the hotel business to help new and established hoteliers improve their performance.

Sessions run throughout the two-day show across two theatres – The Innovation Stage sponsored

by CLEAN and the UKHA and The Business Theatre.

The Independent Hotel Show will again reward and acknowledge the country’s most influential and respected independent hoteliers with the annual Independent Hotelier of the Year and Outstanding New Hotel of the Year awards.

Previous winners include Kit and Tim Kemp of Firmdale Hotels, voted Independent Hotelier of the Year 2014, and Robin Hutson, CEO for Lime Wood Group and Home Grown Hotels Ltd and founder of the Pig Hotels, winner of the Outstanding New Hotel of the Year award 2014.

Nominees for this year’s awards will be presented on www. independenthotelshow.co.uk/awards with winners announced on the opening day of the show.

Independent Hotel Show 2015 Visitor information

The Hub

Event dates:

Let the innovation of some of the design industry’s most exiting talent inspire you to network, discuss and share ideas at The Hub, a transitional space seamlessly changing from café to champagne bar as the day progresses - designed this year by Jestico + Whiles.

Tuesday 20th October: 10:00 - 17:00 Wednesday 21st October: 10:00 - 17:00 Location: Olympia West, Olympia Exhibition Centre, Hammersmith Road, London, W14 8UX www.independenthotelshow.co.uk Twitter: @indhotelshow

TH E BUSIN ESS EVENT FO R LUXU RY AN D BOUTIQ U E H OTELS

MORE THAN 300 EXHIBITORS FROM ACROSS THE HOTEL INDUSTRY SUPPLY CHAIN – MORE THAN 100 SPEAKERS COVERING ALL KEY, UP-TO-DATE AREAS OF THE INDUSTRY – PLUS DESTINATION SPA THE HUB

I N CO R T H E I N P O R AT I N G D EP H OT E EN D EN T L SH AWA R OW DS

AND NEW FOR 2015 INDEPENDENT THINK TANK

REGISTER FREE AT

W W W.INDEPENDENTHOTELSHOW.CO.U K

EAT. DRINK. SLEEP August 2015

Independent Hotel Show Partners The British Contract Furniture Association The Britsh Contract Furnishing Association (BCFA) will be exhibiting at the Independent Hotel Show stand 216.

The BCFA is a global business association for the contract furnishing industry, covering the full spectrum of interior products and services. Its members are leading manufacturers, suppliers and designers of furnishing services for commercial buildings throughout the UK, including independent hotels. Our 250 members collectively have more than 18,000 employees and contribute £1.7 billion in sales to the UK economy.

Over 20 of our members will also be exhibiting at this event, they will be accredited by the BCFA member logo displayed on their stands.

Come and meet us to find out why so many companies find membership extremely beneficial to their business and use our services to commercial advantage.

Find out more www.thebcfa.com . Subscribe to www.designinsiderlive.com .

AA Hotel Services The AA is one of the UK’s most recognised and trusted brands.

We have been recommending and acknowledging hotels for over a century, and in 2008 celebrated 100 years in the hospitality industry.

If you run a hotel, guest house, self catering or camping park you will understand the benefit of being associated with a well-established recognition scheme. An AA rating can make a big difference to how customers view your establishment.

In collaboration with VisitEngland, VisitScotland and VisitWales, the AA has developed Common Quality Standards for inspecting and rating hotels and guest accommodation. These standards and rating categories are now applied throughout the British Isles. Any hotel or guest house applying for AA recognition receives an unannounced visit from an AA inspector to check standards.

Visit England VisitEngland is the National Tourist Board for England. We work with Government and industry to safeguard the sector’s successful and sustainable future, and develop the visitor experience across England. We plan the national tourism strategy, grow the value of tourism in England and provide advocacy for the industry and our visitors. Our work is underpinned by robust research and customer insights.

Over the past five years VisitEngland has invested over £57m of Government funding in English tourism. These investments have generated over £1.5 billion growth in visitor spending and to date have created over 28,000 jobs.

England is a unique destination and a real powerhouse in global tourism. It represents 84 per cent of the total UK visitor economy, is worth £106 billion, and supports 2.6 million jobs.

We provide intelligence, coordinated marketing and strategic direction and undertake our work in partnership with others. We actively encourage greater collaboration between the different sectors involved in the visitor economy. We support our partners at national and local level to achieve economic growth, and to increase investment and employment by developing unique visitor experiences and adopting effective business practices.

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Flooring & Surfaces

LATHAM’S LATEST SURFACE

MAKES A BIG IMPRESSION The innovative and highly textured range of premium Thermo Structured Surface (TSS) decors - XyloCleaf - which offers a variety of wood grains, linens and other unique materials - is now available through James Latham.

Unlike anything else on the UK market, XyloCleaf is a highly original and exclusive range of decors which are created using a unique process of thermal fusing in which decorative papers are treated with melamine resins, that under heat and pressure become part of the panel itself, hence the term Thermo Structured Surface.

This process provides not only a stunning end result, but also a product that is strong, durable and highly scratch and chemical resistant, meaning that as well as looking great, it will stand up to the toughest of challenges when used in high traffic areas.

The deep textures and intricate detail of XyloCleaf makes it difficult to distinguish from the real material it is designed to mimic and the portfolio includes 50 different colours and patterns, all of which come with ABS edging as standard.

Paul Morson, James Latham’s Group Product Champion for Melamine said, ”XyloCleaf represents a new generation of panel product and one which offers extraordinary potential, delivering a complete solution of innovative products to suit all retail decorative tastes, trends and applications and it is already becoming a real success story for Latham’s.”

XyloCleaf is available nationwide and directly from stock through James Latham and is supplied in panel sizes of 2800 x 2070 x 18mm.

The sensational and inspiring new XyloCleaf collection is perfectly suited to premium design schemes within the retail sector and is perfect for furniture, fixtures and wall panelling. For more information on Latham’s full range of surface In addition, it is also popular for high- end commercial, leisure materials: phone 0116 257 3415, e-mail marketing@ and hotel specifications. lathams.co.uk or visit www.lathamtimber.co.uk

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life ad Kydex_Layout 1 15/05/2015 11:40 Page 1

Latham

Live, work and play...

We offer the biggest and most varied collection of decorative surface solutions in the UK.

From solid surface, laminates, melamine and veneers to thermoplastic, our portfolio includes some of the most recognised brands in the world, all available under one roof and directly from stock.

APPOINTED EXCLUSIVE UK DISTRIBUTOR

To find more about KYDEXÂŽ and to obtain samples call 0113 387 0850 or email kydex@lathams.co.uk

Whatever your budget or project requirements, why not allow our extensive range of products to provide the inspiration.

Call 0116 257 3415 email marketing@lathams.co.uk or visit www.lathamtimber.co.uk

Find out more‌.

Flooring & Surfaces

August 2015

EAT. DRINK. SLEEP

DECOLAN DECOFLEX-3D For over 20 years, DECOLAN has been supplying high quality decorative surfaces and thanks to its long experience and its care for the details DECOLAN has become an important reference for the supply of HPL laminates and other innovative decorative surfaces being able to satisfy any customer, from the little craftsman to the big companies.

Particularly DECOLAN has developed a range of products suitable for the contract sector, where together with the accurate selection of the raw materials and the permanent research of new innovative solutions, has created a complete customer service supported by big experience and high quality products.

So DECOLAN does not offer only high quality products but also a service based on the accurate post-sale support. Moreover, DECOLAN has also developed a range of accessories like adhesives and finishes, which has been tested and controlled, in order to support and give advice to the customers during the application of our products.

Our philosophy is to support and assist our customers in every step of their projects, in order that our products can be used reaching the best performances.

DECOFLEX-3D: They are decorated thermoplastic panels that are 3-dimensions by a proprietary process. Many designs feature OVF (Overlapping Flaps), a unique overlap seam system that make installation easy and hides the seams.

These products are most similar to High pressure laminates in thickness and size. They have impact, chemical, abrasion, UV, stain and fire resistant properties.

Decoflex-3D are available in multiple sizes and are suitable for walls, wainscoting, ceilings, backsplashes, furniture, display fixtures and many other interior design applications.

Hundreds of designs and color combinations are possible and many are in stock for immediate delivery.

Decoflex-3D is compatible with many different adhesives and installation methods. Fabrication and installation are both very easy with these products.

Decoflex-3D is a very light laminate (376g/sqm) and flexible enough to be rolled for courier shipping, yet is completely rigid when laminated.

Decoflex-3D meets ASTME 84 Class 1. Even though it is fire retardant, panels can be deformed with excessive heat.

Paintable Decoflex-3D can be painted with a variety of paint types to match your colors. The possibilities are endless with Decoflex-3D and even bespoke 3D structures can be produced in order to satisfy every kind of project: the only limit is the fantasy!

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EAT. DRINK. SLEEP August May 2015

Hospitality Tech

Our ethos is in the name, YO stands for “Your Own”, therefore Your Own WiFi, Your Own Data, Your Own Analytics, etc.

Not all providers are the same.

Unlike many providers of WiFi solutions we at Yo Wireless have a single belief that we operate our services for YOU the customer. All data belongs to you and therefore we NEVER charge for enabling that data for your use. Of course, all data is subject to Data Protection legislation and you must use such information responsibly.

Loyalty & e-Loyalty Schemes Don’t have a loyalty scheme? We can do that by providing either physical (card based) or virtual via your customer relationship in conjunction with Your Own Wireless solution.

We are a global business, so whether you have 1 outlet in the UK or 3000 outlets in 70 countries, we are scalable to meet all needs and structures. We are experts in the area of Point of Sale, Solutions, Retail Operations and Hospitality having provided fully integrated technologies around the Globe to some of the largest household names during the past 30 years. With a combined 120years of experience in product design, manufacture and service solutions, we understand what it means to establish cost rationale for solutions in these sectors.

Proximity and Assisted Selling – Interact with customers throughout your venue by extending tablet access to information, choices and colour to the customer, and join up the PoS solution with the Cloud using our D2C technology and really deliver assistance in the sale process.

Location Specific Services – Utilising our Patent Pending YoBeacon© technology, larger venues can pin point the location of customers in relation to specific areas and take in context communications to a different level. Marketing teams will benefit from a complete customer Yo Wireless has the ability to design, install and maintain scenario singularly or on mass, including how in store advertising has Wireless LAN technology on a global basis, with 50 worldwide worked or in real time is working. partners and offices in Canada, USA, Holland, Spain, Norway, Taipei and Seoul. We provide as standard 24/7 helpdesk with Desk 2 Cloud/PoS – Working with our partner company, we can supply real and relevant engineering support. or integrate pre-existing PoS solutions, whether HQ oriented or Venue We are the best by design and experience for all your WiFi, Proximity, Analytics and Loyalty/Reward Solutions.

In Combination with our sister company ONE Retail we can also service your PoS and D2C desires from a single terminal environment to multi-terminal, multi-venue HQ driven proposition, including cloud based hand held assisted selling tools.

by Venue to a full blown D2C operational environment at little cost. The days of just hospitality taking the terminal to the customer are gone and our solutions enable this for all businesses in a very cost effective manner without the unnecessary replacement of the pre-existing PoS solution.

What we do Wireless LAN – Design, Configure and Install/Maintain the infrastructure that enables WiFi connectivity Guest or Visitor Internet Access – Provide Quality of Service based Internet access to your customers/visitors with a look and feel that makes it Your Own Wireless.

Visitor Analytics – Understanding your customer is vital, we provide layers of information at varying levels, but at the simple visitor level, you can establish how often customers visit, how long they stay, whether they visit other stores in your group, how much data they used and so on. This linked with a loyalty scheme can also provide purchasing information and can be linked with our Location Specific Solutions.

For further information please contact: In Context Messaging – Communicate with your customer sales@yowireless.com with relevance and extend loyalty based reward options.

01202 596 522

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eat

Eat. Drink. Sleep August 2015

Spa Design & Essentials

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EAT. DRINK. SLEEP August 2015

Spa Design & Essentials

Leading British linen company extends its luxury spa collection Mitre Linen is extending its spa collection due to popular demand.

Following extensive consultation with some of the industry’s top spas, the company is unveiling new vatdyed towels and couch covers to add its existing super soft white and coloured towels, bathrobes and slippers.

Mitre Linen is a key supplier to luxury hotels and spas worldwide and has been delivering high quality bedding and towels for 70 years.

A number of hotels have already taken up the new products including Gomersal Park Hotel in West Yorkshire which has recently opened its Dream Spa. Deputy General Manager Stacey Webster said: “We’re incredibly proud of our new spa and trusted Mitre to help us to create the right look. We are using Mitre’s well-presented soft furnishings on our display couches and are delighted with the quality of their new chocolate vat-dyed Enigma towels which add a touch of luxury to our treatment rooms.”

Other clients, such as the luxury 5 star health spa and hotel Stobo Castle in Scotland also rely on Mitre to supply them with high quality towelling products.

Spa Manager Amanda Blacklaw said: “Mitre has supplied Stobo Castle for over ten years and the quality is always great. We’re Scotland’s only destination spa and we pride ourselves on our very high standards. We’re delighted with Mitre’s spa towels which are comfortable and soft for our guests.”

Stephen Broadhurst, Managing Director of Mitre Linen, said: “The collection has been designed in consultation with some of the country’s top spas to provide great quality and value. Based on their feedback, we have decided to extend our spa collection to include a wider range of colours that complement the look and feel of their establishments.

“Each product can be embroidered with a logo or text in a range of fonts and colours, to match our customers’ branding requirements.

“Our new Enigma range of vat-dyed towels and massage couch blankets was developed to provide great quality and value.

Its vat-dyed property prevents colour loss whilst the couch covers’ fast drying properties will help manage stocks more efficiently.

“Our super soft 550gsm cotton towels are available in slate, sand, chocolate and black. The matching treatment blanket has a lightweight feel with a waffle design for added softness and comfort.”

He added: “It’s never been easier for spas to add texture and colour to their treatment rooms and to offer their guests thoroughly relaxing and pampering products.”

The UK linen supplier provides quality towelling, linen and soft furnishings to some of the world’s finest hotels and spas, as well as a range of boutique establishments.

Its reputation for quality and reliability has earned them the honour of the Queen’s Royal Warrant since 1955. continues overleaf...

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EAT. DRINK. SLEEP August 2015

Spa Design & Essentials

The Mitre for Spa Collection includes: Ambassador Taupe: These luxurious 100% cotton towels feature a contemporary taupe border along the edge. The towel border can be colourmatched with any desired pantone; the range includes facecloths, hand towels, bath towels, bath sheets and bath mats.

Matching bathrobes are also available.

Chequers: This range of towels features an innovative square weave providing outstanding absorption and a richly textured finish. The range includes facecloths, hand towels, bath towels, bath sheets and bath mats.

Hampton Heritage: These microcotton towels have the ability to absorb water almost instantaneously, with a luxurious softness. The range includes facecloths, hand towels, bath towels, bath sheets and bath mats.

Savanna: At up to 665gsm, the Savanna towels are the height of indulgence. The bath mats have a complementary chequerboard design; the range also includes facecloths, hand towels, bath towels, bath sheets and bath mats.

Henley: this luxuriously soft 600gsm pure cotton white towelling range includes facecloths, hand towels, bath towels, bath sheets and bath mats. The Henley range has no header bars for a crisp and clean look.

Enigma: The Enigma vat-dyed towels are made from super soft 550gsm cotton with no header bars. Available in slate, sand, chocolate and black, this range includes hand towels, bath towels and bath sheets. The matching treatment For more information on blanket has a lightweight feel with a Mitre’s spa collection please waffle design for softness and comfort – visit www.mitrelinen.com also extremely fast drying.

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Nova: A high quality 500gsm towel, comfortable and soft, yet highly durable. The range includes facecloths, guest towels, hand towels, bath towels, bath sheets and bath mats. It is available in white as well as 10 different colours. The bath mat has a traditional Grecian key design.

Riviera: A heavy 550gsm towel combining softness, strength and durability. The range includes hand towels, bath towels and bath sheets.

Capri: Economical and durable 500gsm white towels, with header bars for easy identification. The range includes facecloths, hand towels, bath towels, bath sheets and bath mats.

Carnival: A durable and economical 400gsm towel. Range includes facecloths, hand towels and bath mats.

Sports: A white cotton towel with two blue header bars. Ideal for use in the gym.

Leisure: With its blue ‘Leisure Club’ lettering, this bleach resistant range is designed for leisure club and spa usage.

Splash: This 420gsm cotton blue and white towel is vat-dyed to prevent colour loss from chlorine.

Ideal for use around the pool.

Twist Towel: This cotton towel with button fastening is ideal in hotel rooms and spas to help guests dry their hair in style.

Other products include: Spa mitts, spare white bathrobe belts and an extensive selection of bathrobes and slippers.

A new concept in SPA BUILD from Spa Creators Ltd.

August 2015

What is SPAshell™?

SPAshell™ is a fully functioning, working spa complete with eight fully furnished Treatment Rooms, Thermal Experiences, Deep Relaxation area, Juice Bar and a Spa Lounge that leads to an Outdoor Balcony Terrace, which overlooks the Outdoor Hot Tub. This concept, developed by Spa Creators over five years in development has been created from identifying a need in the market for a spa that could be designed, developed and delivered to its pre prepared site, requiring no foundations with minimal building works or interruptions to daily operations.

Who is it for?

Spa Creators have seen a growing requirement in the boutique hotel and venue based business markets for an additional revenue stream. Over the years, many operators have approached Spa Creators for spa consultancy advice but may not feel they have the experience, the space or the finance to take on a large-scale spa build. Alistair Johnson, Founder and Managing Director of SPAshell™ says “This is an effective method of increasing REV PAR (revenue per room), increasing food and beverage sales, increasing room occupancy and broadening your market appeal”.

SPAshell™ is a franchise spa business and offers a turnkey fully working spa. Built upon years of experience, enabling the operator (who may have no prior spa knowledge) to deliver a luxury spa experience for their guests. This concept will also appeal to country house and landowners who are looking to diversify. SPAshell™ will manage every stage of the process from planning through to spa launch.

What makes this design particularly appealing is that due to the modular construction method used, there is no requirement for foundations, which may open up a site that has previously been limited by planning or conservation restrictions.

How is it made?

SPAshell™ is designed using latest eco modular construction methods, with a central building and eight spa treatment pods that are connected to the main building. The spa footprint measures 20m by 20m in total.

The core building and each spa pod is clad in Siberian Larch Wood chosen for low maintenance, high manufacturing standards, and for being an aesthetically beautiful timber. It

EAT. DRINK. SLEEP

Spa Design & Essentials

was chosen to blend sympathetically with the countryside and its environment. However, the most amazing feature of Siberian Larch is its natural resistance to decay. It is known in Russia as the ‘Tree of Eternity’.

The spa building which has been designed exclusively

by Spa Creators has combined the most efficient use of valuable space for obtaining high revenue returns. With a unique design for client flow, this spa has integrated the best operational spa practices to offer an exceptional spa experience for its size. The building is a facetted circular construction with a cantilevered roof to the outdoor balcony .The spa is designed around a stunning circular structure known as the ‘Oyster’. This is the hub of the spa and houses the reception, changing areas, thermal suite on the ground floor and a Deep Relaxation area, Juice Bar and a Spa Lounge that leads to the outdoor balcony terrace.

What is the benefit over a traditional spa build?

Other than the obvious advantages in terms of speed of installation, minimal interruptions to the venue and low cost: the only requirement of the operator is to provide services to the building and the staff. The simplicity of this business model with no requirement for significant upfront investment makes this an extremely compelling concept.

Once installed and connected your spa is ready to go.

‘What could be simpler, SPAshell™’ For more a detailed discussion, full business presentation contact: alistair@spacreators.co.uk or call ++ 44 (0) 118 947 1857

www.spacecreators.co.uk 57

The Lime Tree Spa a A ‘Boutique Spa’ by definition sets a level of expectation that it will be compact and bijou. When you arrive at Milford Hall Hotel you could be forgiven for driving past the understated brick building with traditional wooden doors that was originally a garage and workshop. Pass the mini patio with tables and chairs, set invitingly in front of a spectacular wall of ivy. The ivy is artificial – an imaginative solution for creating a feature where you have a wall that is in need of a little clever disguise.

August 2015

EAT. DRINK. SLEEP

Spa Design & Essentials

But follow the attractive brick pathway through a wrought iron gate you are transported into a spa that is far from bijou in stature and feel. The solid double doors with striking textured handles, tell a story about this spa that is a treat for the senses.

Using a selection of textures on the walls, flooring and careful choice of furniture, Spa Creators are the Spa Consultants behind this spa that has ingeniously used every possible space to turn this building into a ‘Spa Tardis’ with a Euro Asian fusion that gives it a contemporary and relaxed feel.

The Lime Tree Spa has three treatment rooms, a manicure station, a generous size sauna, a bronze mosaic tiled experience shower and four ceramic sculpted heated loungers in a room with fully bi-folding doors that enjoy the view of an attractively sheltered outdoor hot tub and patio area with more tables and chairs for relaxation.

This spa feels considerably more airy, open and well appointed in comparison to many other larger spas.

Follow the glass and wooden balustrade staircase up to a mezzanine that houses a treatment room with a relaxation area complete with two sofas, two chairs and a pair of hot pink chaise longue that sit either side of a window that frames the spas very own Lime Tree.

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at Milford Hall Hotel

Downstairs, the wall of the corridor that leads to the fully equipped gym from Mattrix and the second and third treatment rooms is clad with Muraspec ocean wave moulded panel reminiscent of ripples in the sand.

August 2015

Crown Sports Lockers created the changing room lockers. Each of the three treatment rooms is wall papered with different neutral tones of cream, bronze and silver respectively with a lime tree design.

EAT. DRINK. SLEEP

Spa Design & Essentials

The luxurious treatment beds from Ellisons are finished with pebble coloured luxury towels and matching pebble coloured fleecy blankets embroidered with the Lime Tree Spa logo. The white waffle ‘Healthy’ bathrobes are also embroidered with the Lime Tree Spa logo (all supplied

by BC Softwear).

Spa Creators and the team at The Lime Tree Spa created the menu of treatments using brand Caudalie, with a wide range of luxurious vineyard themed treatments that fit well with the Euro Asian theme.

Spa Manager Sarah Moore says ‘The Lime Tree Spa has a great feel about it. It is not often that you walk into a brand new building and you already feel at home. It is also a brand new team at the Lime Tree but we have already gelled - Spa Creators have achieved this and we are delighted with the results.’

The Lime Tree Spa at Milford Hall Hotel is already operating and it opens officially in May 2015

Spa Creators UK 0118 9471857 www.spacreators.co.uk

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056 Fitness & Beauty Professional

Fitness & Beauty Professional 057

Kayleigh s Summer Saviour

This month I would like to share with you my absolute summer saviour product I am love with Elemis, Skin Bliss Recovery capsules they are the most amazing skin care detox for you to add into yours and your clients skincare routine this summer, perfect & popular for a 30 day course of rose & lavender capsules to detox before your wedding, or just a general skin detox for radiance & to dramatically increase the skins elasticity & youthfulness, Elemis's skin bliss recovery capsules rid your skin of old cells, broken capillaries and breakouts.

Use your luxurious oil textured capsules underneath your moisturiser, rose capsule in the morning and your calming lavender capsule in the evening! My biggest tip for you this summer is remember your SPF's in your moisturisers, to avoid sun damage, sun burn, premature ageing and more serious conditions, My personal

favourites are Clarins & Dermologica Sun protection, In fact, I own the whole clarins range! Protecting your skin from the sun is so important, especially if you are a travelling beauty therapist/makeup artist or working as a masseuse aboard the higher the protection the better.

Evolve salon and wellness spa Broadstairs Kent. Kayleigh will be oering 20% o of any Elemis Facial or Luxury body treatment booked this month of July at her local Broadstairs Salon, with a complementary skin analysis and prescription form for whats best for your skin. You can add Evolve salon and wellness spa on Facebook https://www.facebook.com/pages/Evolve-Salon-andWellness-Spa/161800761948 or call: 01843 600604 for appointments.

Photo credits: Matthew Szwedowski

EAT. DRINK. SLEEP August 2015

Little Plates need Great Induction at Polpo Chelsea With a high profile opening in Chelsea, that operates 24 hours a day, typically serving 500 covers each eating three small plate dishes from the Venetian inspired menu Polpo needed highly reliable preparation, cooking and holding equipment. The bespoke solution came from the Polpo Group’s experience, the vision of Executive Chef Jason Wass and CCE group choosing equipment from Valentine and sister company Cuisinequip.

“We needed a cooking range that took the best points from existing Polpo restaurants, that could fit into the limited space of our new Chelsea site and of course to cope with a diverse menu, 24 hour operation and still produce the high quality dishes we are known for,” says Jason Wass.

The range at Polpo Chelsea has a built-in twin-pan Valentine Evo 2200 fryer, two twin induction hobs with four x 8kw multifunction coils to allow for cooking with smaller pans at service time, or larger pans for mise en place. Hold function is standard on this type of induction from HWM keeping the base of the pan at the set temperatures of 70, 95 or 110°C; thereafter the control becomes a graduated power until full power is delivered at position 9. There is also a small deep-pan griddle which can be used for grilling food, or as a bratt pan for making sauces, soups etc. Lastly a 4 x 1/3 G/N wet well bain-marie was fitted into the range for use during service times. The space under the hob was utilised by fitting a single drawer Adande unit to offer chilled storage at the point of cooking for the chefs. All HWM built cooking ranges have a strong 4.5mm stainless steel top and are fully welded for longevity, backed up by a five year warranty on the induction system from Cuisinequip.

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Talking about the performance of the range, plus the menu and service it handles Jason adds, “The menu is broken down into different stations and the equipment has been specified to turn it out quickly without any compromise on quality. For example the meat balls are held in the ban-marie, the Valentine fryer handles dishes like the Arancini and Salt Cod Crocchette and the induction suite gives controllability for vigorous and gentle cooking that many of the other dishes require.

“We have taken our time to learn what works and what does not at our other London sites and to invest in high quality equipment that we know will not let us down in the very demanding service environment at Chelsea. In fact it’s performing so well that we plan to roll out this bespoke range to the other Polpo restaurants where we know it will deliver the best for our menus.”

Jason and his team worked with Steve Elliott from Valentine/Cuisinequip and David Bentley, design director at CCE Group for the design aspects of this project. Valentine & Cuisinequip’s Charlie Hale and David Judge from CCE Group facilitated the installation so that the kitchen could hit the ground running just in time for the start of the Chelsea Flower Show.

For more information on Valentine Equipment and Cuisinequip call: 0118 957 1344 or visit: www.valentinefryers.com www.cuisinequip.com

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01189 571344 valentinefryers.co.uk cuisinequip.com info@valentinefryers.com sales@cuisinequip.com @Cook_Valentine @Cuisinequip

EAT. DRINK. SLEEP August 2015 Venturi’s Table Corporate Cookery School, in Wandsworth Town is one of London’s most famous cookery schools and has been going for more than 10 years. It offers a unique form of ‘culinary therapy’ for business professionals and private groups.

Sessions are less about cookery instruction and more about how the atmosphere of a homely kitchen, the process of cooking and the practice of eating around a table, can have a transforming effect on us as people.

Food brings people together. We forget our worries and relationships are nourished around the table. The school is perfect for team bonding or as a refreshing way to entertain clients.

Famous faces that have used the school include Michel Roux, Paul Hollywood & Marco Pierre White.

In fact, it was first cookery school of its kind to tailor specifically for group cooking, part of the reason why the likes of BP, Shell, Yahoo, Google, Lloyds, HSBC, Barclays, Sainsbury’s, The Guardian, The Financial Times, & BBC have all used it.

Venturi’s has recently been taken over by Laura Beaumont and Bella Blackett who both have huge experience in the cookery and events field. It was originally the brainchild of Italian Grandmother Anna Venturi.

Laura brings a great understanding of food while Bella has studied and worked in events for the past ten years.

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There are two custom-built kitchens with a maximum capacity of 60 people. There’s the Sicilian kitchen or the trendy Milan kitchen. Both are equipped with cutting edge culinary technology and Northern Italian style.

Typically, guests prepare a three course, gourmet meal from scratch which they then enjoy around the table together.

They cook with seasonal produce and work with chefs who specialise in a range of cuisine types.

The classic and most popular menu is Italian, but they also offer an array of different cuisines. “We’re very flexible when it comes to menus and recipes” says Bella.

After their cookery event, guests can take a tour of Italy’s major wine regions with an optional, hour-long wine tasting.

When it comes to chefs, Laura explains: “All of our staff are ‘people’s people’. While they will happily share their deep knowledge and passion with our guests, they also understand that not everyone is necessarily interested in the technical details of why a recipe does or doesn’t work.

It’s about having a great time, getting to know people and having fun”.

Bella continues: “The experience of cooking and sharing delicious food together enhances relationships. Whether cooking is your thing or not, creating food with others and learning some tips breaks down barriers and is really fun.”

For more information, visit: www.venturistable.co.uk

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The Roaring 20’s Back To Life Situated in Fulham and inspired by the decadence of deco, The Lucky Pig has emerged from its underground Fitzrovian lair to offer the insatiable pleasure-seekers of south west London a brand new joint in which to relax, dine and imbibe breakfast through to dinner, set to the soundtrack of the finest live music the city has to offer.

With your gangster or moll, feel like Nucky Thompson in the swish speakeasy, harking back to prohibition. Every part of the design has been painstakingly worked on to recreate the look and feel of the 1920’s. The Lucky Pig lends its origin to the 1920s Prohibition Era: “Lucky” based on the notorious American mobster “Lucky Luciano,” and “Pig” a nod towards the Blind Pig watering holes where people gathered during the ban for evenings of debauchery and illicit drinking.

It’s not just the design that’s a star here. The dishes served are from the textbook of swanky, with Rillettes of Loch Duart Salmon, Pressed Minted Cucumber & Toasted Bread or Pan Fried Black Bream with Aromatic Sweet Potatoes, accompanied by Preserved Lemon & Spinach Salsa, a real though process has gone into the look as well as the produce of each offering.

The Cocktails are a minefield of taste and eye opening indulgence. Options include Noodle juice; Tea infused Tanqueray Gin, White Vermouth & Citrus, Hanky Panky; Ada “Coley” Coleman's Savoy favourite, Tanqueray Gin, Sweet Vermouth with a Herbal highlight and the Lavender Bee’s Knees; It’s the bees' knees, elephants' eyebrows & gnats' whistle all rolled into one! Tanqueray Gin, Honey, Lemon & a hint of Lavender All of the above is rounded off with smooth piano jazz and a voice from the past, giving the feel of being back in the days of Lucky Luciano.

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Epos

Textiles Philip Watts Design +44 (0) 115 9269756 www.philipwattsdesign.com

Hi Spirits +44 (0)1932 252100 www.hi-spirits.com

Tevalis 01923 294446 www.tevalis.com

Catering

FRIMA +44 (0)845 680 3981 www.frima-uk.co.uk

Lighting

Furniture

www.balmoraltextiles.co.uk

Tableware Barry Perrin +44 (0)1992 611415 www.barryperrin.com

WRS +44 (0)1933 533880 www.wrssystems.co.uk

BALMORAL TEXTILES (028) 90617431

Tableware www.slateware.co.uk +44 (0)1248 600656

Vintage Neon creations +44 (0)1204 655866 www.neoncreations.co.uk

POS Cuisine Quip +44 (0) 118 957 1344 www.cuisinequip.com

Coffee/Coffe Machines

Flexfurn +44 (0)1242 524777 www.flexfurn.com

Graphics

INDEX PLASTICS 01256 843 844

Kimbo +44 (0) 208 987 9070 www.kimbo.co.uk

Coffee Services +44 (0) 843 289 2109 www.coffee-services.co.uk

www.indexplastics.co.uk OASIS GRAPHICS +44 (0)1242 524777 www.oasisgraphic.co.uk www.flexfurn.com Oasis Graphic Co produce and install bespoke & large format graphics for unique interior & exterior hospitality spaces. Contact us now for: signage, building wraps, digital wall coverings, window and floor graphics, banners and hoardings, backlit graphics and vehicle graphics e: studio@oasisgraphic.co.uk t: +44 1628 532003 w: www.oasisgraphic.co.uk

Interiors & Design

Jura +44 (0) 800 552 5527

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“Travel Companies, Hotel Chains, Restaurant Owners and the entertainment industry rely on Point of Sale accessories to successful promote information to their customers. Point of Sale accessories enable highly visual placement of information such as menus, instructions, safety, pricing and many other promotional materials.

The ability to source POS components fast and receive it when and as you expect is fully understood by the Index team.

We deliver what we promise, so you can deliver what you promise.”

Index Plastics Limited, Unit D,The Loddon Centre, Wade Road, Basingstoke, Hampshire, RG24 8FL,

CUBBINS 01434 604 181 www.cubbins.co.uk

T: 01256 843 844 E: sales@indexplastics.co.uk W: www.indexplastics.co.uk

EAT. DRINK. SLEEP

Beverages

Directory

December January 2014 2013

August 2015 EAT. February 2014 October EAT.DRINK. DRINK.SLEEP SLEEP March 2014

director directory

DEALERS is a one stop warehouse for all your design needs. Always 7,000 different items in sock including new, old, antique, and vintage furniture plus all types of home & living accessories, garden ornaments, structures and statuary plus much more at our extensive showroom and acres of outside wonders. Everything you need if you are in business for retailing, displaying, refurbishing, dressing & all types of design projects. Visit us either at our website www.dealers-uk. com or in person at our huge premises in the countryside. dealers@dealers-uk.com www.dealers-uk.com 01743 761241

To advertise in the directory please contact Andy Bell on 01843 448443 Prices from £120 for the year.

57

Envirograf

Leaders in Passive Fire Prevention

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It is essential to protect your home, office, property & naturally your life A FIRE DOOR IS NOT A FIRE DOOR WITHOUT INTUMESCENT MATERIALS

Door Closer Protection

The Push-Fit Door Seal

Fire and smoke protection letter flap systems

Surface-mounted fire and smoke seals

Rigid letter boxes for fire and smoke protection

Glazing protection

Lock Protection

Flexible bags for fire protection in tight openings

Ventilation grilles for fire and smoke protection

Hinge Paper

Self-closing hinges

Bathroom door ventilation

Animal Door Flap Protector

Threshold Seal

Fire sealing between door frame and wall

Other Products from our range: Solution for suspended ceilings

Complete range of fire protection coatings 60 min. protection

Fire and acoustic protection for ceilings with downlighter covers

www.envirograf.com

Intumescent paints for timber substrates, plasterboard, lath & plaster and steel

sales@envirograf.com

- Consultation - Site Meetings - Solutions - Lasting Protection We’re at your service, feel free to call and discuss your needs with our technical support team for unrivalled solutions to your project.

Tel : 01304 842 555

Fax : 01304 842 666

18th September - 31st October

FULL Range of Decoration Packs, Display Flags, Bunting, Decs, Fancy Dress and MORE

Available NOW!

t: 01202 489489

Reid Street, Christchurch BH23 2BT