Octane English - Nov/Dec 2019 by ensembleiq

GAS | WASH | EQUIPMENT | DISPLAY Pages 12-28

NOVEMBER/DECEMBER 2019 CCentral.ca @CSNC_Octane PM42940023 • $12.00

NOVEMBER/DECEMBER 2019

Crevier Group’s new Beloeil, Que. site delivers on service with a no-frills approach

Touchless vs Friction

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NOVEMBER/DECEMBER 2019 Volume 24 | Number 6

CONTENTS

Shutterstock: Soifer

ADVERTISERS

06 AIR-serv Canada Inc. ................................ 15 AutoVac Inc. ............................................. 24 Blendco Systems ....................................... 14 Canature WaterGroup Canada Inc............ 8 Exact One Ltd. .......................................... 18 Extrutech Plastics .................................... 25 Forte Products ......................................... 20 GFL Environmental Inc. ........................... 23 Greenergy Fuels Canada Inc ..................... 5 Mondo Products Co. Ltd. .......................... 2 Oasis Car Wash Systems, Inc. .............19, 21 Pumps & Pressure Inc. ............................. 20 Rockyview Industries Inc. ......................... 14 WashLinks .................................................27 World Fuel Services Canada ..................... 17

CCentral.ca

Editor’s Message Water, water

Touchless vs Friction Car wash formats offer unique challenges and benefits

Keeping it Simple Crevier Group’s new wash site in Beloeil, Que. offers efficiency and quality

COVER STORY 2020 Buyer’s Guide

Product News

CCA Industry Forum The wash volume reporting program introduces new upgrades

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EDITOR’S MESSAGE

20 Eglinton Ave. West, Suite 1800, Toronto, ON M4R 1K8 (416) 256-9908 | (877) 687-7321 | Fax (888) 889-9522 www.CCentral.ca GROUP BRAND DIRECTOR - CONVENIENCE Kathryn Swan | kswan@ensembleiq.com EDITORIAL EDITOR, CSNC Michelle Warren | mwarren@ensembleiq.com EDITOR, OCTANE Kelly Gray | kgray@ensembleiq.com TRANSLATION | Danielle Hart ADVERTISING SALES NATIONAL ACCOUNT MANAGER Elijah Hoffman | ehoffman@ensembleiq.com SALES & EVENTS COORDINATOR Claudia Castro DESIGN AND PRODUCTION VICE PRESIDENT, PRODUCTION Derek Estey | destey@ensembleiq.com DIRECTOR OF PRODUCTION Michael Kimpton | mkimpton@ensembleiq.com ART DIRECTOR | Linda Rapini DIRECTOR OF MARKETING Alexandra Voulu | avoulu@ensembleiq.com SENIOR DIRECTOR AUDIENCE STRATEGY Lina Trunina | ltrunina@ensembleiq.com WEB OPERATIONS MANAGER Valerie White | vwhite@ensembleiq.com CORPORATE OFFICERS CHIEF EXECUTIVE OFFICER | Jennifer Litterick CHIEF FINANCIAL OFFICER | Jane Volland

CHIEF INNOVATION OFFICER | Tanner Van Dusen CHIEF HUMAN RESOURCES OFFICER | Ann Jadown EXECUTIVE VICE PRESIDENT, EVENTS & CONFERENCES Ed Several

SUBSCRIPTION SERVICES Subscriptions: $65.00 per year, 2 year $120.00, Outside Canada $100.00 per year, Single copy $12.00, Groups $46.00, Outside Canada Single copy $16.00. Email: ycm@convenienceu.ca Phone: 1-844-694-4422, between 9 a.m. to 5 p.m. EST weekdays Fax: 1-844-815-0700 / Online: www.ccentral.ca/subscribe LICENSING AND REPRINTS

Please contact Wright’s Media | ensembleiq@wrightsmedia.com 1-877-652-5295 CONVENIENCE STORE NEWS CANADA / OCTANE is published 6 times a year by EnsembleIQ. CONVENIENCE STORE NEWS CANADA / OCTANE is circulated to managers, buyers and professionals working in Canada’s convenience, gas and wash channel. Please direct inquiries to the editorial ofﬁces. Contributions of articles, photographs and industry information are welcome, but cannot be acknowledged or returned. ©2019 All rights reserved. No part of this publication may be reproduced in any form, including photocopying and electronic retrieval/retransmission, without the permission of the publisher.

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Water, water Recently, I was reading studies about Canada’s water regulations when I came upon this quote from T. Duncan Ellison, a man who, until recently, headed the Canadian Water and Wastewater Association. “Canada faces a variety of provincial and territorial approaches (to wastewater and biosolids) that are not consistent with federal legislation, and we have no structure to have a rational science-based discussion of the policies and regulatory requirements that would enable us to identify and promote the beneficial use of these environmental resources.” I hung my head in disappointment. Canada’s car wash sites use a lot of water. Sites target 150 litres per vehicle, with many locations running around 260 litres per car or truck washed. Considering there are around 3,200 wash sites in Canada, the scale of water usage is enormous. Operators work hard to establish best practices and they work with leading equipment manufacturers to limit water use and effluent. This is just good business. The challenge, however, is the myriad of differing regulations from federal, provincial and municipal regulato-

ry bodies. For example, an operator in Quebec must be equipped with a system that recovers, recycles and recirculates water used. In Alberta, regulations allow effluent with traces of metals, hydrocarbons, or glycols to be discharged to the wastewater system. In Winnipeg, self-service sites often have septic aromas with car wash effluent mixing with municipal wastewater and heading to the city’s (admittedly poor) treatment facilities: Winnipeg sends 8.65-billion litres of raw sewage straight into rivers and streams each year. Believe it or not, the car wash sector is at the forefront of systems that dramatically reduce effluent. However, operators are often hamstrung by municipal or provincial water regulations that are slow to mitigate the challenges of modern water use. Now is the time for an overarching national water use mandate that will guide each province and create a consistent set of water use and effluent guidelines across the country.

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NOVEMBER/DECEMBER 2019

TO U C H L E S S VS FRICTION

Car wash formats offer unique challenges and benefits By Kelly Gray

NOVEMBER/DECEMBER 2019

To touch or not to touch—that’s the question for many car wash customers. And, many of these customers ask whether ‘tis nobler in the mind to suffer the slings and arrows of the automated tunnel wash or to take arms against a sea of troubles and go with the touchless express option.

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Were Hamlet alive today, what option would this prince of Denmark seek out to gleam his ride? Both formats come with pros and cons and each operator has to understand their unique market to determine which is right for their customer base. “The oil companies are the largest operator group of touchless systems in Canada,” says Bill Barber of Mississauga, Ont.-based Washlinks, a leading equipment supplier to the trade. He believes companies, such as Suncor and Co-op, use touchless rollover wash systems because of the small footprint involved with express installations and the opportunity to greatly limit surface damage. “Touchless rollover systems are less costly to build and are less challenging to operate. This makes a good fit for sites where companies want to keep staffing levels and costs down.” Where touchless systems often fall short is speed and volume. As Barber points out, there are two ways to make more money in the car wash business: One is to increase the number of washes per hour and the other is to increase the average revenue per vehicle. Touchless express rollover systems can typically run about a dozen cars per hour, however a standard friction tunnel with a conveyor accommodates one car per foot of tunnel per hour. “With a tunnel wash, volumes are considerably higher and the outcome is often superior to what a rollover touchless system can achieve,” he says, adding that oily residue following a rain can be very hard to remove from vehicle surfaces without the aid of brushes and soft cloth scrubbing. Alberta-based car wash operator Sylvain Blouin, president of RockN-Wash, says touchless wash sites can deliver customer satisfaction, but operators must pay attention to the details. “If designed properly with

sufficient chemical dwell time, a wind door to allow a two stage—acid and alkaline—presoak chemical application during the summer months, and with the right high-pressure impact water, as well as the proper front and rear bumper application, and excellent chemical selection, yes, I would consider it. That said, during the summer months, with road film and bugs baked onto clear-coat paint finishes, friction is often the only way to remove everything.” Blouin says that if touchless sites are not designed properly, they can be a challenge for the operator. “If the design is incorrect and the chemicals don’t have enough dwell time to do what they are designed to do, it does not matter what technology is used, the results won’t be great. An operator should look at the design first, then the technology.” He knows what he is talking about, having operated a touchless tunnel for four years. “At first, we were not achieving the same results as friction because our original design was incorrect. It was painful, but after some layout and chemicals and applicator changes, we were able to achieve results as good as friction. With only water and chemicals to work with, touchless is definitely more challenging to operate, however, many consumers do prefer this format because it tends to be more gentle on vehicle surfaces. His new site, which is to open in 2020 in Sherwood Park, just outside of Edmonton, will offer a hybrid system with both friction and touchless options. According to Blouin, both systems have their benefits and he wants his customers—be they Hamlet or the Wilsons from around the corner—to have that choice. “In the end it’s all about customer service and meeting unique needs,” he says, emphasizing operators must know their customers and then deliver the services they demand. Success follows. OCTANE

Touchless pros ✓ Only chemical cleaning agents and water touch the vehicle to reduce the risk of vehicle damage. ✓ Lower operating and acquisition costs. ✓ Small footprint systems offer less water waste and limit environmental impacts.

Touchless cons ✓ Road grease and seasonal grime are often not completely removed. ✓ Some areas, such as those that are hard to reach, often don’t get cleaned. ✓ Fewer cars cleaned per hour, creating long lines and frustrated customers. ✓ Harsh chemicals are sometimes used to clean oily film and this can lead to paint finish damage.

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(L-R) - Raphaël Ethier, Retail Operator and Jean-Claude Clément, VP Fuels, Crevier Group

KEEPING IT

SIMPLE

Crevier Group’s new wash site in Beloeil, Que. offers efficiency and quality By Mark Cardwell | Photography by Chantale Lecours CCentral.ca

NOVEMBER/DECEMBER 2019

Not long after he was named VP of Crevier Group’s fuel division in early 2018, Jean-Claude Clément was tasked with choosing a vehicle car wash system for the company’s showcase service station off exit 112 on Highway 20 in Beloeil, Que., a 20-minute drive east of Montreal.

“WE USED TO BE MORE FOCUSED ON THE SALE OF PETROLEUM PRODUCTS,” SAYS CLÉMENT. “BUT OUR MODEL HAS CHANGED OVER THE PAST FOUR OR FIVE YEARS.”

“To make such a decision you need to consider many things to make sure the system you choose is right for the business,” says Clément. “You need to look at the area and market profile, the type of traffic and the location.” Crevier Group operates 220 service stations across Quebec and distributes petroleum products, notably Chevron, in seven Canadian provinces. In the end, Clément opted for a touchless LaserWash 360 Plus from PDQ for the company’s new Beloeil site, a system he became familiar with during the 22 years he spent building and running Pétro-T’s network of 150 service stations across Quebec. “I’d bought several earlier generations of that model and they always worked well,” recalls Clément, who left Pétro-T in 2015.“ It’s a reliable car wash that we thought offered the right mix of efficiency and quality for the Beloeil site.”

Impressive development In operation since July 2019, the new car wash and four-island gas bar are part of

an ambitious plan by local promoters to develop the entire 1-million-sq.-ft. site into a multi-functional commercial, entertainment and residential oasis within commuting distance of downtown Montreal. Dubbed the Faubourg du Richelieu, the $125-million project by Groupe Lobato involves the construction by 2021 of commercial and office space, a 100-room hotel and convention centre, a water park, a sports facility (including an indoor soccer field), residential condos and the project’s pièce de résistance—a marina on the historic Richelieu River. Deals have also been inked with Tim Hortons and A&W. To date, only the Crevier service station, a 99-slip marina and several condos are built on the land, which is still mostly greenfield. However, work is to begin soon on 400 parking spaces conveniently located adjacent to the wash site. The spots are expected to be in heavy demand starting in January 2021 when Montreal’s Louis-Hippolyte Lafontaine Bridge-Tunnel, which runs over and beneath the St. Lawrence River in the city’s east end, will close for repairs for one year. “Commuter traffic on Highway 20 will be backed-up right to our door,” says Clément. “I’m sure many people will decide to simply park their cars here and take the bus. Having 400 cars here every day will be good for our gas and wash business.”

Jean-Claude Clément, VP Fuels, Crevier Group

The Crevier service station is one of four that the company operates within a few kilometres of one another on both sides of the river. Of those sites, the Beloeil location is the only one with a convenience store and a universal fast charge superstation for electric vehicles (EV). The fast charging station is one of 10 that Crevier operates at service centres across Quebec in conjunction with Electric Circuit, Canada’s first public charging network for electric vehicles, which offers 240volt and 400-volt charging stations in the parking lots of partners in Quebec and Eastern Ontario. Crevier’s Beloeil station is the first with rapid charge facilities, which recharge most cars to 80% in only 20 minutes. “EV is getting big in Quebec,” says Clement. “That’s why we are working to install them at every station in our network whenever we renovate or build new.”

Site meshes with business plan Clement says that Crevier was “in no rush” to build a car wash in the first phase of the Beloeil site—plans originally included the gas pumps and EV charging station, plus a well-stocked convenience store. But, his hiring and being tasked with finding the right car wash system for the site dovetailed with Crevier’s increasing interest in the retail side of its service station network. “We used to be more focused on the sale of petroleum products,” says Clément. “But our model has changed over the past four or five years.” With the addition of the Beloeil car wash, Crevier now operates five automatic washes, including four in CCentral.ca

Quebec and one in the Eastern Ontario border town of Hawkesbury. They are all different makes and models and include both touch and touchless equipment. “We’ve got a bit of everything,” says Clément. “We went for simplicity, we didn’t add any extra features or gadgets like Lava Baths or Armor All,” he says of installing the LaserWash 360 Plus at Beloeil. “We went for a standard format where people can choose between three kinds of wash—regular wash, wash with wax and super wash, where we put three-colour foam on vehicles, which puts on a nice show.” In the spirit of keeping it simple, there are no apps; instead customers can pay at the pump or inside. Clément suggests it is too early to know if Quebec’s famously cold and snowy winters—coupled with the notoriously strong winds that whip across Beloeil and its low-lying, farm-rich St. Lawrence Plain region—will be a problem for the new wash. “Bad weather shouldn’t be a challenge,” says Clément. “Car washes are built for winters. The entrances and exits are heated, as are the cement pads, which are heated when electronic sensors detect a risk of freezing. Those heat-active systems should help to avoid any ice buildup.” He expects the same solid performance from the new wash in Beloeil as the earlier generation models he installed years ago for Petro-T. “These are solidly constructed systems that respond to our needs, which are providing an acceptable wash at the best price/quality ratio for both purchase and operation,” says Clément. “I’d make the same choice again today.” OCTANE

NOVEMBER/DECEMBER 2019

| 11

PRODUCTS & SERVICES |

RED TEXT = OCTANE ADVERTISERS |

ABOVE GROUND SERVICE STATIONS AGI Envirotank Ltd. BH-TECH Ltd. Capital Petroleum Service Ltd. Century Petroleum Construction Cormode & Dickson Construction Ltd. Custom Applied Technology Corporation [CATEC] Fleming Reid Petroleum Equipment Ltd. Freedom Electronics, LLC J and B Engineering (Alberta) Inc. Genesis Modular Carwash Building Systems GIR Nord-Amerique Inc. Hi-Sharp Products Inc. J.R. Hendry Contractor Jiffy Lube Canada Keller Equipment Supply KMD Distribution Inc. Leak Technologies Solutions Ltd M.W.H. Petroleum Equipment Inc. National Energy Equipment Inc. ❖ Petro Service Limited Petroles Crevier Inc. PetroMaxX Construction Ltd./MaxX Group of Companies S. Bravo Systems, Inc. Sherway Excavating and Haulage Ltd. Shure Manufacturing SITE Capital Sureguard / Post Guard World Fuel Services Canada

RBI Structures Roll-A-Shade Ultra Lite Shutters Upwardor Corp.

AIR COMPRESSORS ❖ AIR-serv Canada Inc. Canadian Car Wash & Compressor Systems Inc. Canadian Care Care De Castel (1997) Inc. Entretien de Lave-Auto Laval Inc. Fragra-Matics Mfg. Co. Inc. Mark VII Equipment, Inc. ❖ Pumps & Pressure Inc. SONNY’S The Car Wash Factory

AVIATION REFUELLERS AGI WESTEEL Century Petroleum Construction Fuelpoint Hi-Sharp Products Inc. National Energy Equipment Inc. PD McLaren Limted Petroles Crevier Inc. Western Oil Services Ltd.

AIR FRESHENERS Adeco Auto Inc. BH-TECH Ltd. Car-Freshner Corp./Little Trees Citron Hygiene Eureka Smart Products JUICE Air Products (Canada) Inc. MapArt - Tree-Free Greetings National Pride Equipment Rocky’s Imports Sparkle Solutions Corp. Stevens Car Care Products, Inc. ARCHITECTURAL DÉCOR SYSTEMS & SERVICES Bestworth Rommel Bicorp Design Management Ltd. ❖ CTM Design Services, Ltd. Genesis Modular Carwash Building Systems Goldcon Industries Ltd. Mile High LED Systems

ATMS DRB Systems Inc. Sureguard / Post Guard AUTO DETAILING SUPPLIES BH-TECH Ltd. Black Mamba Gloves Car-Freshner Corp./Little Trees Crystal-Glo Mfg. Corp. CSC Marketing Ltd. Drainvac International Green CanPump Hamel Mfg. Co. Inc. Hosers Car Care Products Ltd. J.E. Adams Industries Krown Rust Protection Maritime Car Wash Sales & Services Ltd. National Carwash Solutions Novus Glass PowerSteam Technology Inc. Rupes Canada Sonax Canada Stevens Car Care Products, Inc. Ten Lives Industries Total Cleaning Systems Inc. Wolf Distributing ❖ Zep Vehicle Care, Inc.

BASES, LIGHT/SIGN Elsco Lighting Products Ltd. Hi-Sharp Products Inc. Instachange Displays Ltd. KMD Distribution Inc. M.W.H. Petroleum Equipment Inc. Mile High LED Systems Teksign Inc. Webco Lighting Ltd. Westeco Inc. BIOCIDES, FUEL Fuel Quality Services Inc. World Fuel Services Canada BOILERS & FURNACES, WASTE OIL Canadian Car Wash & Compressor Systems Inc. Carwash Boilers, Inc. Huron Valley Sales National Pride Equipment ❖ Petro Service Limited Ward Heating

NOVEMBER/DECEMBER 2019

❖ = CCA MEMBER

BOOMS Auto Vac Coleman Hanna Carwash Systems LLC GinSan Industries/Industrial Vacuum Systems J.E. Adams Industries ❖ Kleen-Rite Corp. Mark VII Equipment, Inc. Mosmatic Canada Inc. National Pride Equipment Portwest Wash Systems Ten Lives Industries ❖ Transchem Group - Equipment & Services

Mobil 1 Movilume Inc. Nuform Building Technologies Inc. Octaform Petrocare Construction Services Inc. Provincial Partitions Ltd. RBI Structures RTS Retail Slot Drain Systems, Ltd. Superior Canopy Corp. Talius Tommy Car Wash Systems Upwardor Corp. Washworld, Inc.

BOTTOM LOADING ASSEMBLIES Civacon (part of OPW, a Dover Company) Hi-Sharp Products Inc.

BUS/TRUCK WASH SYSTEMS Aerodry Systems, LLC ❖ Associated Industrial Brush Co. Ltd. Auto Vac Belanger, Inc. Canadian Car Wash & Compressor Systems Inc. Cranequip Limited De Castel (1997) Inc. Delcan Products Ltd. Entretien de Lave-Auto Laval Inc. InterSteam Technologies ISTOBAL Liquid Action Systems Mosmatic Canada Inc. National Wash Inc. Neptune Automatic Wheel Wash Systems NoviClean Inc. Nuform Building Technologies Inc. PD McLaren Limted Portwest Wash Systems Proto-Vest Inc. Upwardor Corp. WashCard Systems Washex WASHTECH Washtech Ltd. West Country Pump and Filtration Ltd. Western Oil Services Ltd. Wiz-Tec Computing Technologies Inc. Wolf Distributing ❖ Zep Vehicle Care, Inc.

BREAKAWAY HOSE DISCONNECTS Green CanPump Harco Industries Inc. Hi-Sharp Products Inc. KMD Distribution Inc. Mosmatic Canada Inc. National Energy Equipment Inc. OPW Retail Fueling Portwest Wash Systems Vapor Systems Technologies Inc. Waleco Inc. Western Oil Services Ltd. BRUSHES ❖ Associated Industrial Brush Co. Ltd. CSC Marketing Ltd. Gallop Brush Co ❖ Kleen-Rite Corp. Mark VII Equipment, Inc. Mosmatic Canada Inc. National Pride Equipment Portwest Wash Systems Washworld, Inc. Wolf Distributing BUILDING CLADDING SYSTEMS Bestworth Rommel Delcan Products Ltd. Extrutech Plastics Inc. FormaShape Ltd. Genesis Modular Carwash Building Systems Hallmark Hose Headquarters/Dauw Auto Wash Nuform Building Technologies Inc. Octaform Plastics Plus Ltd. RBI Structures BUILDINGS & PARTITIONS, OIL MARKETING & CAR WASH ❖ Associated Industrial Brush Co. Ltd. Auto Vac Cormode & Dickson Construction Ltd. Extrutech Plastics Inc. Genesis Modular Carwash Building Systems

CABINETS AGI Envirotank Ltd. Goldcon Industries Ltd. J&J Display Sales Shure Manufacturing Ultra Lite Shutters CAGES, TANK & LADDER AGI Envirotank Ltd. PetroMaxX Construction Ltd./MaxX Group of Companies Sureguard/Post Guard CANOPIES, SERVICE STATION Auto Vac Bestworth Rommel Cormode & Dickson Construction Ltd. Country Signs

Flexx Corporation FormaShape Ltd. Genesis Modular Carwash Building Systems Hi-Sharp Products Inc. KMD Distribution Inc. Mile High LED Systems Monitor Inc. Movilume Inc. National Energy Equipment Inc. Petrocare Construction Services Inc. PM Electric Corporation RBI Structures Red Leonard Associates Superior Canopy Corp. Teksign Inc. Webco Lighting Ltd. CAR MAT WASHER/CLEANER ❖ Associated Industrial Brush Co. Ltd. Auto Vac BH-TECH Ltd. Canadian Care Care Canadian Carwash Association (CCA) Liquid Action Systems WashCard Systems Washex Wolf Distributing CAR WASH, EQUIPMENT, SALES & SERVICE A.V.W. Equipment Co. Inc. Aerodry Systems, LLC AGI WESTEEL Arimitsu Pumps ❖ Associated Industrial Brush Co. Ltd. AUTEC Car Wash Systems Auto Vac Belanger, Inc. ❖ Belvedere Technical Service Ltd. BH-TECH Ltd. Blendco Systems Canadian Car Wash & Compressor Systems Inc. Canadian Care Care Canadian Carwash Association (CCA) Capital Petroleum Service Ltd. Car-Freshner Corp./Little Trees Carter Wash Systems Carwash Boilers, Inc. Cat Pumps - High Pressure Pumps & Systems ❖ Cleaning Systems Inc. Coleman Hanna Carwash Systems LLC Con-Serv Mfg. Inc. Cormode & Dickson Construction Ltd. Cranequip Limited Crystal-Glo Mfg. Corp. CSC Marketing Ltd. Custom Applied Technology Corporation [CATEC] D&S Car Wash Systems De Castel (1997) Inc. Digital Electric/Digital CSM Diskin Systems Inc. Drop Ship Distribution Corporation Dynovac Industries Inc.

CCentral.ca

Easy-Way Carwash Elsco Lighting Products Ltd. Entretien de Lave-Auto Laval Inc. Fernrob Pressure Cleaning Systems Furever Clean Dog Wash Gallop Brush Co Genesis Modular Carwash Building Systems GinSan Industries/Industrial Vacuum Systems Green CanPump Hallmark Hose Headquarters/Dauw Auto Wash Hamel Mfg. Co. Inc. Hamilton Manufacturing Corp. Hosers Car Care Products Ltd. Hydro Wash System ❖ Independent Wash Services Ltd. Innovative Control Systems International Drying Corp. InterSteam Technologies ISTOBAL J.E. Adams Industries Jim Coleman Co. Hanna Liquid Action Systems Lock America Inc. London Mat Industries Ltd. M.W.H. Petroleum Equipment Inc. MacNeil Wash Systems Maritime Car Wash Sales & Services Ltd. Mark VII Equipment, Inc. McPhee Enterprises Inc. Mile High LED Systems ❖ Mondo Products Mosmatic Canada Inc. National Pride Equipment National Wash Inc. Norstar Industries Oasis Car Wash Systems Octaform PD McLaren Limted PDQ Manufacturing Inc. ❖ PECO Car Wash Systems PELCO Systems Portwest Wash Systems ❖ Power Pressure Systems Inc. PowerSteam Technology Inc. Proto-Vest Inc. ❖ Pumps & Pressure Inc. RBI Structures RDM Industrial Electronics Rockyview Industries Inc. Ryko Solutions, Inc. SITE Capital Slot Drain Systems, Ltd. SONNY’S The Car Wash Factory Sparkle Solutions Corp. Standard Change-Makers Inc. Stevens Car Care Products, Inc. Tommy Car Wash Systems ❖ Transchem Group - Chemicals ❖ Transchem Group - Equipment & Services Unitec Upwardor Corp. Warsaw Chemical Co. Inc. Wash World Group Inc. Washex ❖ Washlinks WASHTECH Washtech Ltd. Washworld, Inc. Webco Lighting Ltd. West Country Pump and Filtration Ltd. Western Oil Services Ltd. Wiz-Tec Computing Technologies Inc. Wolf Distributing Wwwash Canada ❖ Zep Vehicle Care, Inc. CAR WASH, GLASS GLAZED BUILDING STRUCTURES AUTEC Car Wash Systems Canadian Carwash Association (CCA) Flexx Corporation ISTOBAL Oasis Car Wash Systems Portwest Wash Systems RBI Structures CAR WASH CHEMICAL EQUIPMENT BH-TECH Ltd. Black Mamba Gloves Canadian Carwash Association (CCA) ❖ Cleaning Systems Inc. CleanTouch Coleman Hanna Carwash Systems LLC CSI/Lustra Dosatron International Inc. InterSteam Technologies ISTOBAL ❖ Kleen-Rite Corp. MacNeil Wash Systems Mark VII Equipment, Inc. ❖ Mondo Products National Carwash Solutions

CCentral.ca

PD McLaren Limted Ryko Solutions, Inc. Tommy Car Wash Systems ❖ Transchem Group - Chemicals ❖ Transchem Group - Equipment & Services ❖ Washlinks WASHTECH Washtech Ltd. Wilden, part of PSG, a Dover company Wolf Distributing ❖ Zep Vehicle Care, Inc. CAR WASH CHEMICALS AUTEC Car Wash Systems BH-TECH Ltd. Blendco Systems CAF Outdoor Cleaning Canadian Care Care Carter Wash Systems Chemquest Inc. ❖ Cleaning Systems Inc. CleanTouch Coleman Hanna Carwash Systems LLC CSI/Lustra De Castel (1997) Inc. Easy-Way Carwash Entretien de Lave-Auto Laval Inc. Fernrob Pressure Cleaning Systems Guardian Chemicals Inc. ISTOBAL Jobe Industries, Inc. ❖ Kleen-Rite Corp. Krown Rust Protection MacNeil Wash Systems Mark VII Equipment, Inc. ❖ Mondo Products National Carwash Solutions PD McLaren Limted PELCO Systems Petron Plus Global, Inc. Portwest Wash Systems ❖ Power Pressure Systems Inc. Ryko Solutions, Inc. Soleil Car Wash Solutions Inc. Sparkle Solutions Corp. Stevens Car Care Products, Inc. ❖ Transchem Group - Chemicals Turtle Wax Pro Washex ❖ Washlinks WASHTECH Washtech Ltd. Wolf Distributing ❖ Zep Vehicle Care, Inc. CAR WASH CONSULTING ❖ Associated Industrial Brush Co. Ltd. Belanger, Inc. ❖ Belvedere Technical Service Ltd. Canadian Care Care Canadian Carwash Association (CCA) Carter Wash Systems Cranequip Limited Custom Applied Technology Corporation [CATEC] De Castel (1997) Inc. Entretien de Lave-Auto Laval Inc. EXP Services Inc. Fernrob Pressure Cleaning Systems Gallop Brush Co Genesis Modular Carwash Building Systems Hydro Wash System Innovative Control Systems ISTOBAL MacNeil Wash Systems ❖ Mondo Products Mosaic National Carwash Solutions PELCO Systems Portwest Wash Systems RBI Structures Ryko Solutions, Inc. SITE Capital SONNY’S The Car Wash Factory Tommy Car Wash Systems ❖ Washlinks Washtech Ltd. Washworld, Inc. Wolf Distributing Wwwash Canada ❖ Zep Vehicle Care, Inc. CAR WASH INTERCEPTORS Custom Applied Technology Corporation [CATEC] De Castel (1997) Inc. Entretien de Lave-Auto Laval Inc. ❖ Washlinks ZCL Composites Inc. CAR WASH MANUFACTURER Aerodry Systems, LLC ❖ Associated Industrial Brush Co. Ltd. AUTEC Car Wash Systems

Belanger, Inc. Blue Wings by Ceccato Canadian Carwash Association (CCA) Coleman Hanna Carwash Systems LLC Custom Applied Technology Corporation [CATEC] Exact One Ltd. GinSan Industries/Industrial Vacuum Systems Hydro Wash System IDX Inc. Innovative Control Systems ISTOBAL MacNeil Wash Systems Mark VII Equipment, Inc. National Carwash Solutions NRB Inc. Oasis Car Wash Systems PDQ Manufacturing Inc. PECO Car Wash Systems ❖ Pumps & Pressure Inc. Ryko Solutions, Inc. Tommy Car Wash Systems WashCard Systems Washex ❖ Washlinks Washtech Ltd. Washworld, Inc. Wolf Distributing CAR WASH PAYMENT SYSTEMS Tech1st Wash Systems Unitec CAR WASH RETAIL PRODUCTS & ACCESSORIES A.V.W. Equipment Co. Inc. Adeco Auto Inc. Arimitsu Pumps AUTEC Car Wash Systems Auto Vac Canadian Care Care Car-Freshner Corp./Little Trees ❖ Cleaning Systems Inc. Crystal-Glo Mfg. Corp. CSC Marketing Ltd. Custom Applied Technology Corporation [CATEC] Dynovac Industries Inc. Furever Clean Dog Wash Genesis Modular Carwash Building Systems Green CanPump Hosers Car Care Products Ltd. J.E. Adams Industries Jim Coleman Co. Hanna JUICE Air Products (Canada) Inc. ❖ Kleen-Rite Corp. Krown Rust Protection Liquid Action Systems MacNeil Wash Systems Maritime Car Wash Sales & Services Ltd. Mosaic National Carwash Solutions Novus Glass Petron Plus Global, Inc. Portwest Wash Systems ❖ Power Pressure Systems Inc. Sonax Canada SONNY’S The Car Wash Factory Tommy Car Wash Systems Washworld, Inc. Webco Lighting Ltd. West Country Pump and Filtration Ltd. CASH ACCEPTORS American Changer Corp. Brokerhouse Distributors Coleman Hanna Carwash Systems LLC Glory Global Solutions Gunnebo Canada Hallmark Hose Headquarters/Dauw Auto Wash Hamilton Manufacturing Corp. Handling Services Inc. Maritime Car Wash Sales & Services Ltd. MONEXgroup Oasis Car Wash Systems Services Standard P.R.T. SONNY’S The Car Wash Factory Unitec Wiz-Tec Computing Technologies Inc. CASH ACCEPTORS - BILL CHANGERS Brokerhouse Distributors Canadian Care Care Hamilton Manufacturing Corp. Handling Services Inc. IDX Inc. ❖ Kleen-Rite Corp. Liquid Action Systems Maritime Car Wash Sales & Services Ltd. National Pride Equipment RDM Industrial Electronics SEM Services Standard P.R.T.

SONNY’S The Car Wash Factory Standard Change-Makers Inc. WASHTECH Wolf Distributing

❖ Washlinks WASHTECH Washtech Ltd. Wolf Distributing

CASHLESS DEBIT LEADERS ❖ AIR-serv Canada Inc. Exact One Ltd. Fuelpoint Global Payments Canada Inc. MONEXgroup Nayax LLC Nova-tek SEM Wiz-Tec Computing Technologies Inc. Wolf Distributing Wwwash Canada

COMPUTER, PUMP Bulloch Technologies J.R. Hendry Contractor National Parts Distributing Ltd. PMP Corp. SIR Solutions Wiz-Tec Computing Technologies Inc.

CHECKOUT EQUIPMENT Goldcon Industries Ltd. MONEXgroup Nova-tek Shure Manufacturing Wiz-Tec Computing Technologies Inc. Wwwash Canada CHEMICAL SUPPLIER Blendco Systems CAF Outdoor Cleaning Canadian Car Wash & Compressor Systems Inc. Carter Wash Systems ❖ Cleaning Systems Inc. CleanTouch Coleman Hanna Carwash Systems LLC Crystal-Glo Mfg. Corp. Epsilon Chemicals Ltd. Fernrob Pressure Cleaning Systems Guardian Chemicals Inc. Hallmark Hose Headquarters/Dauw Auto Wash Hosers Car Care Products Ltd. Jobe Industries, Inc. Krown Rust Protection Maritime Car Wash Sales & Services Ltd. Petron Plus Global, Inc. Portwest Wash Systems ❖ Pumps & Pressure Inc. Sparkle Solutions Corp. Ten Lives Industries Terra Environmental Technologies ❖ Transchem Group - Equipment & Services Warsaw Chemical Co. Inc. ❖ Zep Vehicle Care, Inc. CIGARETTE MERCHANDISING SCREENS Goldcon Industries Ltd. Instachange Displays Ltd. McCowan Manufacturing Ltd. VDMS Canada Inc. CIGARETTE PRICING SIGNS VDMS Canada Inc. CIGARETTE SECURITY MERCHANDISERS McCowan Manufacturing Ltd. Signalisation Multipro Signs Inc. VDMS Canada Inc. ❖ Washlinks CLAMPS (MAT) Auto Vac Canadian Care Care Hallmark Hose Headquarters/Dauw Auto Wash ❖ Kleen-Rite Corp. Mosmatic Canada Inc. COIN COUNTER Glory Global Solutions Lock America Inc. COIN-OPERATED CAR WASH EQUIPMENT Auto Vac Canadian Care Care Coleman Hanna Carwash Systems LLC De Castel (1997) Inc. Fernrob Pressure Cleaning Systems GinSan Industries/Industrial Vacuum Systems Hallmark Hose Headquarters/Dauw Auto Wash IDX Inc. Mark VII Equipment, Inc. National Wash Inc. Portwest Wash Systems ❖ Power Pressure Systems Inc. RDM Industrial Electronics Rockyview Industries Inc. SEM Services Standard P.R.T. Washex

COMPUTER SOFTWARE MANAGEMENT SYSTEMS Alternate Solutions Inc. Bulloch Technologies Cantest Solutions Inc. DRB Systems Inc. Elsco Lighting Products Ltd. FuelQuest, Inc. GIR Nord-Amerique Inc. Hi-Sharp Products Inc. Infonet Technology Corporation Innovative Control Systems Mosaic Nova-tek PDI Software SIR Solutions SSCS Toshiba Tec Canada Inc. WashCard Systems Wiz-Tec Computing Technologies Inc. COMPUTERIZED METER CALIBRATION Cantest Solutions Inc. RDM Industrial Electronics COMPUTING REGISTERS Bulloch Technologies DRB Systems Inc. Infonet Technology Corporation National Parts Distributing Ltd. Nova-tek SIR Solutions Toshiba Tec Canada Inc. Wiz-Tec Computing Technologies Inc. CONNECTORS, FLEXIBLE UNDERGROUND Hi-Sharp Products Inc. KMD Distribution Inc. OPW Retail Fueling Southwest Energy Control Systems Of Canada Waleco Inc. CONTAINMENT RECOVERY SYSTEMS Hi-Sharp Products Inc. Icon Containment Solutions National Energy Equipment Inc. NOV Fiber Glass Systems CONTRACTOR/INSTALLER AGI WESTEEL Belanger, Inc. Bicorp Design Management Ltd. Canadian Petroleum Contractors Association Capital Petroleum Service Ltd. Centcom Construction Ltd. Century Petroleum Construction Cormode & Dickson Construction Ltd. Digital Electric/Digital CSM Gabriel Maintenance Ltd. Genesis Modular Carwash Building Systems J.R. Hendry Contractor M.W.H. Petroleum Equipment Inc. Ontario Petroleum Contractors Association Petrocare Construction Services Inc. PetroMaxX Construction Ltd./MaxX Group of Companies PM Electric Corporation R. A. Pilkey Service Station Maintenance West Country Pump and Filtration Ltd. CONTROL SYSTEMS, BULK STATIONS Century Petroleum Construction Computrol Systems Inc. Exact One Ltd. Fleming Reid Petroleum Equipment Ltd. Fuelpoint GIR Nord-Amerique Inc. Hi-Sharp Products Inc. SEM Southwest Energy Control Systems Of Canada CONVENIENCE STORE, EQUIPMENT/ DISPENSERS Bulloch Technologies Cormode & Dickson Construction Ltd. DSL Forte Products

NOVEMBER/DECEMBER 2019

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PRODUCTS & SERVICES Freedom Electronics, LLC KMD Distribution Inc. McCowan Manufacturing Ltd. ❖ Petro Service Limited Provincial Partitions Ltd. RDM Industrial Electronics Roll-A-Shade RTS Retail SITE Capital Ultra Lite Shutters Western Refrigeration & Beverage Equipment Ltd. Wiz-Tec Computing Technologies Inc.

EXP Services Inc. Furever Clean Dog Wash Goldcon Industries Ltd. Hugh Large & Associates Inc. J and B Engineering (Alberta) Inc. J&J Display Sales McCowan Manufacturing Ltd. Movilume Inc. Roll-A-Shade

COUPLINGS, BREAKAWAY Hi-Sharp Products Inc. KMD Distribution Inc. Mosmatic Canada Inc. National Energy Equipment Inc. OPW Retail Fueling R. A. Pilkey Service Station Maintenance Vapor Systems Technologies Inc. Wallace E McBrien Inc. CREDIT/DEBIT CARD TERMINALS AGI Envirotank Ltd. Bulloch Technologies Fuelpoint Global Payments Canada Inc. Infonet Technology Corporation Keller Equipment Supply Mosaic National Energy Equipment Inc. Nayax LLC Rockyview Industries Inc. SEM Services Standard P.R.T. Standard Change-Makers Inc. Verifone Inc WashCard Systems Wiz-Tec Computing Technologies Inc. World Fuel Services Canada C-STORE LAYOUT AND DESIGN CTM Design Services, Ltd. DSL

DE-ICING SYSTEMS CAF Outdoor Cleaning Carwash Boilers, Inc. Computrol Systems Inc. Custom Applied Technology Corporation [CATEC] Huron Valley Sales DETAILING SUPPLIES BH-TECH Ltd. Blendco Systems CleanTouch Crystal-Glo Mfg. Corp. CSC Marketing Ltd. Epsilon Chemicals Ltd. ❖ Kleen-Rite Corp. Krown Rust Protection Novus Glass PowerSteam Technology Inc. Rupes Canada Sonax Canada Stevens Car Care Products, Inc. Total Cleaning Systems Inc. Towels by Doctor Joe ❖ Zep Vehicle Care, Inc. DIESEL EXHAUST FLUID (DEF) Hi-Sharp Products Inc. Petroles Crevier Inc. Petron Plus Global, Inc. Yara North America Inc. DIESEL EXHAUST FLUID EQUIPMENT & SOLUTIONS Computrol Systems Inc. Fleming Reid Petroleum Equipment Ltd.

GAS | WASH | EQUIPMENT | DISPLAY

Gilbarco Veeder-Root GIR Nord-Amerique Inc. Ingersoll Petroleum Services Ltd. Keller Equipment Supply KMD Distribution Inc. Morrison Brothers Company National Energy Equipment Inc. OPW Retail Fueling PD McLaren Limted ❖ Petro Service Limited PetroClear ❖ Pumps & Pressure Inc. Waleco Inc. Wayne Fueling Systems (part of Dover Fueling Solutions) Western Oil Services Ltd. Yara North America Inc.

Waleco Inc. Wayne Fueling Systems (part of Dover Fueling Solutions) Western Oil Services Ltd. DISPLAY FIXTURES Creative Planogram Company Forte Products Goldcon Industries Ltd. Instachange Displays Ltd. J&J Display Sales LSI Industries Inc. MapArt - Tree-Free Greetings McCowan Manufacturing Ltd. Movilume Inc. RTS Retail Ultra Lite Shutters Wilson Display Limited

DISPENSER EVALUATION & CALIBRATION Cantest Solutions Inc. ❖ Petro Service Limited

DOG WASH/PET WASH Blendco Systems Canadian Car Wash & Compressor Systems Inc. Canadian Care Care De Castel (1997) Inc. Dosatron International Inc. Entretien de Lave-Auto Laval Inc. Exact One Ltd. Furever Clean Dog Wash GinSan Industries/Industrial Vacuum Systems Hosers Car Care Products Ltd. ❖ Kleen-Rite Corp.. Maritime Car Wash Sales & Services Ltd. National Pride Equipment National Wash Inc. Nuform Building Technologies Inc. Portwest Wash Systems Rockyview Industries Inc. WashCard Systems WASHTECH Washtech Ltd. West Country Pump and Filtration Ltd.

DISPENSING SYSTEMS, CNG/LPG Computrol Systems Inc. Fleming Reid Petroleum Equipment Ltd GIR Nord-Amerique Inc. Kraus Global Inc. DISPENSING SYSTEMS, MOTOR FUEL AGI Envirotank Ltd. Bulloch Technologies Capital Petroleum Service Ltd. Freedom Electronics, LLC Fuelpoint GIR Nord-Amerique Inc. Hi-Sharp Products Inc. Ingersoll Petroleum Services Ltd. J.R. Hendry Contractor Keller Equipment Supply KMD Distribution Inc. M.W.H. Petroleum Equipment Inc. National Energy Equipment Inc. ❖ Petro Service Limited Petrocare Construction Services Inc. PetroClear

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Gallop Brush Co Mark VII Equipment, Inc. Movilume Inc. National Wash Inc. Northern Dock Systems Portwest Wash Systems Rockyview Industries Inc. Sureguard / Post Guard ❖ Transchem Group - Chemicals ❖ Transchem Group - Equipment & Services ❖ Washlinks WASHTECH Washtech Ltd DOORS, WATERPROOF Airlift Doors Inc. Beaver Door Systems ❖ Belvedere Technical Service Ltd. Canadoor Door Systems Creative Door Services Ltd. Extrutech Plastics Inc. Hallmark Hose Headquarters/Dauw Auto Wash Northern Dock Systems Upwardor Corp. DROP TUBES Gunnebo Canada Hamel Mfg. Co. Inc. Morrison Brothers Company ELECTRICAL DISTRIBUTION PANELS Digital Electric/Digital CSM PM Electric Corporation Southwest Energy Control Systems Of Canada ENVIRONMENTAL CONSULTING Drain-All Ltd. EXP Services Inc. FuelQuest, Inc. Real Estate Homeward Brokerage Terra Environmental Technologies

Computrol Systems Inc. DSL Pathways Financial Services ❖ Power Pressure Systems Inc. SITE Capital Sparkle Solutions Corp. FIXTURES & HEATED DISPLAYS McCowan Manufacturing Ltd. Western Refrigeration & Beverage Equipment Ltd. FLAGS ❖ Kleen-Rite Corp. Soft Signs FLEET FUELLING MANAGEMENT SYSTEMS Bulloch Technologies Capital Petroleum Service Ltd. Century Petroleum Construction Computrol Systems Inc. Fleming Reid Petroleum Equipment Ltd. Fuelpoint FuelQuest, Inc. GIR Nord-Amerique Inc. Infonet Technology Corporation Ingersoll Petroleum Services Ltd. Keller Equipment Supply M.W.H. Petroleum Equipment Inc. National Energy Equipment Inc. PD McLaren Limted ❖ Petro Service Limited Petrocare Construction Services Inc. PM Electric Corporation Southwest Energy Control Systems Of Canada Waleco Inc. Wayne Fueling Systems (part of Dover Fueling Solutions) Western Oil Services Ltd. Wiz-Tec Computing Technologies Inc. Yara North America Inc.

FLEET/PRIVATE LABEL ACCOUNT PROGRAMS EQUIPMENT LEASING Infonet Technology Corporation BH-TECH Ltd. WashCard Systems1 Canadian Car Wash & Compressor AirServ_CSN_Can_HalfPage_0118.pdf 2017-12-22 Systems Inc.

FOOD & BEVERAGE SERVICE COUNTERS McCowan Manufacturing Ltd. Western Refrigeration & Beverage Equipment Ltd.

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FOOD STORAGE & PREPARATION Food Service Solutions Inc. McCowan Manufacturing Ltd.

FUEL PRICING SIGNS ALPHA Decals & Signs Inc. M.W.H. Petroleum Equipment Inc. McCowan Manufacturing Ltd. Movilume Inc. Novyc International Signalisation Multipro Signs Inc. United Sign

FOOD STORAGE & PREPARATION, FREEZERS Food Service Solutions Inc. Forte Products Western Refrigeration & Beverage Equipment Ltd. FOOD STORAGE, FREEZERS Slot Drain Systems, Ltd. Western Refrigeration & Beverage Equipment Ltd. FOODSERVICE PRODUCTS Country Style MR.SUB [A Division of MTY Group] DSL Food Service Solutions Inc. FUEL ADDITIVE INJECTION SYSTEMS Fuel Quality Services Inc. Petron Plus Global, Inc. Wayne Fueling Systems (part of Dover Fueling Solutions) FUEL MANAGEMENT SERVICES AGI WESTEEL Alternate Solutions Inc. Cantest Solutions Inc. Computrol Systems Inc. Elsco Lighting Products Ltd. Fuelpoint FuelQuest, Inc. GIR Nord-Amerique Inc. Petrocare Construction Services Inc. SIR Solutions SSCS Tanknology, a Division of EnGlobe Wiz-Tec Computing Technologies Inc. 18:10 World Fuel Services Canada

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FUEL SUPPLIER Greenergy World Fuel Services Canada GAUGES & LIQUID LEVEL ALARMS Civacon (part of OPW, a Dover Company) Elsco Lighting Products Ltd. Fleming Reid Petroleum Equipment Ltd. Fueling Technologies Fuelpoint FuelQuest, Inc. Ingersoll Petroleum Services Ltd. J.R. Hendry Contractor Keller Equipment Supply M.W.H. Petroleum Equipment Inc. Morrison Brothers Company National Parts Distributing Ltd. ❖ Petro Service Limited HEATERS, GAS FIRED Airlift Doors Inc. Carwash Boilers, Inc. Huron Valley Sales Ward Heating HOSE Auto Vac Canadian Care Care Emco Wheaton Retail Fleming Reid Petroleum Equipment Ltd. ❖ Kleen-Rite Corp. Mosmatic Canada Inc. Mr. Nozzle, Inc. National Energy Equipment Inc.

HOSE REELS Auto Vac Canadian Car Wash & Compressor Systems Inc. Canadian Care Care Fleming Reid Petroleum Equipment Ltd. Ingersoll Petroleum Services Ltd. J.E. Adams Industries McPhee Enterprises Inc. Pumps & Pressure Wallace E McBrien Inc. HOSE RETRIEVERS Morrison Brothers Company National Parts Distributing Ltd. Universal Valve Co. HVAC Custom Applied Technology Corporation [CATEC] INSURANCE ❖ Erb and Erb Insurance Brokers Ltd. Ultra Lite Shutters INTERCOM SYSTEMS Digital Electric/Digital CSM Freedom Electronics, LLC National Parts Distributing Ltd. RDM Industrial Electronics Wallace E McBrien Inc. KIOSKS BH-TECH Ltd. Innovative Control Systems Liquid Action Systems MONEXgroup Movilume Inc. Provincial Partitions Ltd. RBI Structures SEM LEAK DETECTOR TESTING Cantest Solutions Inc. Century Petroleum Construction Drain-All Ltd.

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PRODUCTS & SERVICES G.P. Service Station Maintenance Leak Technologies Solutions Ltd M.W.H. Petroleum Equipment Inc. R. A. Pilkey Service Station Maintenance Tanknology, a Division of EnGlobe LEAK DETECTORS Elsco Lighting Products Ltd. FuelQuest, Inc. Morrison Brothers Company National Energy Equipment Inc. National Parts Distributing Ltd. Pantron Automation Inc. Southwest Energy Control Systems Of Canada LED GAS PRICE CHANGER Novyc International ❖ PM Electric Corporation Teksign Inc. Webco Lighting Ltd. LED PRICE SIGNS Country Signs Mile High LED Systems Movilume Inc. Nu-Media Display Systems Inc. Teksign Inc. Wallace E McBrien Inc. Webco Lighting Ltd. LED RETROFITS FC Lighting | SSL Flexx Corporation Market Group Ventures Inc. Mile High LED Systems Movilume Inc. Pappi Lighting PM Electric Corporation Principal LED Red Leonard Associates Teksign Inc. Wallace E McBrien Inc. Webco Lighting Ltd. LIABILITY INSURANCE Erb and Erb Insurance Brokers Ltd. LIFTS, AUTOMOTIVE/HOISTS Keller Equipment Supply M.W.H. Petroleum Equipment Inc. Petrocare Construction Services Inc. LIGHTING, SIGN Country Signs ElectraLED, Inc. Everbrite LLC FC Lighting | SSL Instachange Displays Ltd. LSI Industries Inc. Mile High LED Systems Movilume Inc. Novyc International Pappi Lighting PM Electric Corporation Principal LED QC Signworks Inc. Teksign Inc. Wallace E McBrien Inc. Webco Lighting Ltd. Westeco Inc. LIGHTING CONTROLS Cree Canada Digital Electric/Digital CSM Elsco Lighting Products Ltd. FC Lighting | SSL LSI Industries Inc. Movilume Inc. Southwest Energy Control Systems Of Canada Wallace E McBrien Inc. Westeco Inc. LIGHTING EQUIPMENT, SERVICE STATION Auto Vac Cree Canada ElectraLED, Inc. Elsco Lighting Products Ltd. FC Lighting | SSL Keller Equipment Supply KMD Distribution Inc. LSI Industries Inc. M.W.H. Petroleum Equipment Inc. Mile High LED Systems Movilume Inc. National Energy Equipment Inc. NOV Fiber Glass Systems Pappi Lighting PM Electric Corporation

Red Leonard Associates Ruud Lighting Canada Southwest Energy Control Systems Of Canada Teksign Inc. Waleco Inc. Wallace E McBrien Inc. Webco Lighting Ltd. Westeco Inc. World Fuel Services Canada LIGHTS, DROP FC Lighting | SSL Mile High LED Systems Movilume Inc. PM Electric Corporation Ruud Lighting Canada Southwest Energy Control Systems Of Canada Teksign Inc. Webco Lighting Ltd. Westeco Inc. World Fuel Services Canada

GAS | WASH | EQUIPMENT | DISPLAY

Red Leonard Associates S. Bravo Systems, Inc. Sherway Excavating and Haulage Ltd. Universal Valve Co. Waleco Inc. ❖ Western Oil Services Ltd. MARKETING, ON-SITE Bulloch Technologies ❖ Cleaning Systems Inc. CleanTouch Coleman Hanna Carwash Systems LLC CSC Marketing Ltd. Gorrie Marketing ❖ Innovative Control Systems Movilume Inc. revinmedia Soft Signs WashCard Systems ❖ Zep Vehicle Care, Inc.

LIQUID LEVEL CONTROLS Elsco Lighting Products Ltd. Fueling Technologies IDX Inc. Ingersoll Petroleum Services Ltd. KMD Distribution Inc. Pantron Automation Inc. Southwest Energy Control Systems Of Canada

MERCHANDISERS, C-STORE Creative Planogram Company Forte Products Goldcon Industries Ltd. Hugh Large & Associates Inc. J&J Display Sales MapArt - Tree-Free Greetings RTS Retail SRP Canada Sureguard / Post Guard Western Refrigeration & Beverage Equipment Ltd.

LOADING RACKS, BULK PLANT AGI Envirotank Ltd. Capital Petroleum Service Ltd. Fuelpoint Ingersoll Petroleum Services Ltd. Keller Equipment Supply National Energy Equipment Inc. Petrocare Construction Services Inc.

MERCHANDISERS, FORECOURT Forte Products Gorrie Marketing Instachange Displays Ltd. MapArt - Tree-Free Greetings Mobil 1 RTS Retail Signalisation Multipro Signs Inc.

LOCK-UP ISLAND Lock America Inc. McCowan Manufacturing Ltd.

METER CALIBRATION Cantest Solutions Inc. M.W.H. Petroleum Equipment Inc. National Energy Equipment Inc. ❖ Petro Service Limited Western Oil Services Ltd.

LOYALTY & GIFT CARD PROGRAMS Bulloch Technologies Exact One Ltd. IDX Inc. Innovative Control Systems SEM SIR Solutions Tech1st Wash Systems WashCard Systems Wolf Distributing LOYALTY CARD SYSTEMS Bulloch Technologies Computrol Systems Inc. IDX Inc. SEM LUBRICANTS Mackenzie Oil Ltd. Mobil 1 Petroles Crevier Inc. Petron Plus Global, Inc. Rockyview Industries Inc. SIR Solutions WashCard Systems LUBRICANTS, OILS & GREASES Petroles Crevier Inc. Petron Plus Global, Inc. MAINTENANCE INSPECTION PROGRAMS Century Petroleum Construction Digital Electric/Digital CSM Entretien de Lave-Auto Laval Inc. Rockyview Industries Inc. Tanknology, a Division of EnGlobe ❖ Transchem Group - Equipment & Services ❖ Western Oil Services Ltd. Wolf Distributing MANHOLES, SPILL CONTAINMENT ACO Systems Ltd. AGI WESTEEL Drain-All Ltd. Icon Containment Solutions J.R. Hendry Contractor Keller Equipment Supply KMD Distribution Inc. Morrison Brothers Company National Parts Distributing Ltd. NOV Fiber Glass Systems ❖ Petro Service Limited

NOVEMBER/DECEMBER 2019

METERS ❖ Cleaning Systems Inc. Freedom Electronics, LLC IDX Inc. Jim Coleman Co. Hanna National Parts Distributing Ltd. RDM Industrial Electronics Sureguard / Post Guard MOBILE PAYMENT SYSTEMS Tech1st Wash Systems WashCard Systems MOBILE REFUELLING EQUIPMENT Computrol Systems Inc. Fleming Reid Petroleum Equipment Ltd. Fuelpoint GIR Nord-Amerique Inc. ❖ Pumps & Pressure Inc. MODULAR BUILDINGS Bestworth Rommel Cormode & Dickson Construction Ltd. Genesis Modular Carwash Building Systems NRB Inc. Nuform Building Technologies Inc. Petrocare Construction Services Inc. Provincial Partitions Ltd. Ultra Lite Shutters MONEY HANDLING EQUIPMENT Glory Global Solutions Gunnebo Canada Handling Services Inc. Lock America Inc. MONEXgroup Mosaic Standard Change-Makers Inc. Toshiba Tec Canada Inc. WashCard Systems Wwwash Canada MONITORING WELL SYSTEMS Elsco Lighting Products Ltd. Universal Valve Co. MORTGAGES Pathways Financial Services Real Estate Homeward Brokerage SITE Capital

NOZZLES, NEW Cat Pumps - High Pressure Pumps & Systems Century Petroleum Construction Emco Wheaton Retail Fleming Reid Petroleum Equipment Ltd. Harco Industries Inc. J.R. Hendry Contractor KMD Distribution Inc. McPhee Enterprises Inc. Morrison Brothers Company Mosmatic Canada Inc. Mr. Nozzle, Inc. OPW Retail Fueling ❖ Petro Service Limited ❖ Pumps & Pressure Inc. R. A. Pilkey Service Station Maintenance RDM Industrial Electronics Red Leonard Associates Vapor Systems Technologies Inc. Waleco Inc. Wallace E McBrien Inc. ❖ Western Oil Services Ltd. NOZZLES, REBUILT Emco Wheaton Retail Mobil 1 R. A. Pilkey Service Station Maintenance RDM Industrial Electronics Vapor Systems Technologies Inc. OIL & LUBE Mackenzie Oil Ltd. Nuform Building Technologies Inc. Petroles Crevier Inc. Petron Plus Global, Inc. OIL MERCHANDISERS Gorrie Marketing McCowan Manufacturing Ltd. Petron Plus Global, Inc. RTS Retail United Sign OIL SPILL CLEANUP SYSTEMS CAF Outdoor Cleaning Drain-All Ltd. Gorrie Marketing Hamel Mfg. Co. Inc. Mobil 1 OIL/WATER SEPARATORS ACO Systems Ltd. Canadian Car Wash & Compressor Systems Inc. Century Petroleum Construction Containment Solutions Inc. Norstar Industries Petrocare Construction Services Inc. Red Leonard Associates Rockyview Industries Inc. Sherway Excavating and Haulage Ltd. OVERFILL PROTECTION CONTROLS Fleming Reid Petroleum Equipment Ltd. G.P. Service Station Maintenance Ingersoll Petroleum Services Ltd. KMD Distribution Inc. Morrison Brothers Company National Parts Distributing Ltd. OPW Retail Fueling ❖ Petro Service Limited PARKING CONTROL SYSTEMS SEM Sureguard / Post Guard WASHTECH Washtech Ltd. PAYPOINT CASH DESKS Bulloch Technologies J&J Display Sales McCowan Manufacturing Ltd. Nova-tek Wilson Display Limited PHOTO ELECTRONIC SENSORS Belanger, Inc. ❖ Kleen-Rite Corp. Pantron Automation Inc. Telco Sensors PIPE GUARDS Signalisation Multipro Signs Inc. Sureguard / Post Guard Universal Valve Co. Webco Lighting Ltd. PIPING AGI Envirotank Ltd. Cormode & Dickson Construction Ltd.

J.R. Hendry Contractor Keller Equipment Supply KMD Distribution Inc. NOV Fiber Glass Systems OPW Retail Fueling ❖ Petro Service Limited Red Leonard Associates Waleco Inc. PNEUMATIC EQUIPMENT Airlift Doors Inc. ❖ Associated Industrial Brush Co. Ltd. Drop Ship Distribution Corporation Hallmark Hose Headquarters/Dauw Auto Wash ❖ Pumps & Pressure Inc. Upwardor Corp. Wash Factory POP MATERIALS Creative Planogram Company Instachange Displays Ltd. Revinmedia RTS Retail Tech1st Wash Systems United Sign ❖ Zep Vehicle Care, Inc. POS SIGNAGE CSC Marketing Ltd. Innovative Control Systems Instachange Displays Ltd. J&J Display Sales McCowan Manufacturing Ltd. revinmedia Signalisation Multipro Signs Inc. Teksign Inc. United Sign Webco Lighting Ltd. ❖ Zep Vehicle Care, Inc. POS SOFTWARE & SYSTEMS Bulloch Technologies Computrol Systems Inc. Fuelpoint Gilbarco Veeder-Root Infonet Technology Corporation Innovative Control Systems MONEXgroup Mosaic Nova-tek PDI Software Rockyview Industries Inc. SIR Solutions Tech1st Wash Systems Verifone Inc Waleco Inc. WashCard Systems Wiz-Tec Computing Technologies Inc. Wwwash Canada Xsite Group Inc. POS TERMINALS Auto Vac Bulloch Technologies CAF Outdoor Cleaning DRB Systems Inc. Freedom Electronics, LLC Global Payments Canada Inc. Hamilton Manufacturing Corp. Infonet Technology Corporation Innovative Control Systems MONEXgroup SITE Capital SONNY’S The Car Wash Factory Toshiba Tec Canada Inc. ❖ Transchem Group - Chemicals Unitec Verifone Inc WashCard Systems Wiz-Tec Computing Technologies Inc. World Fuel Services Canada PROJECT MANAGEMENT B. Dean & Associates Inc. Bulloch Technologies Canada China Commercial Gas Station Association ❖ CTM Design Services, Ltd. EXP Services Inc. Innovative Control Systems J and B Engineering (Alberta) Inc. PetroMaxX Construction Ltd./MaxX Group of Companies Roll-A-Shade WASHTECH PROPANE DISPENSING EQUIPMENT Ingersoll Petroleum Services Ltd. J and B Engineering (Alberta) Inc. PD McLaren Limted

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Service D’Échange RapidGaz Sureguard / Post Guard PROPANE, REFURBISHED CYLINDERS Tank Traders, Division of Vomar Industries Inc. PROPANE TANK EXCHANGE Mighty Flame Canada Service D’Échange RapidGaz Tank Traders, Division of Vomar Industries Inc. PROVERS & TEST MEASURES Century Petroleum Construction Morrison Brothers Company Tanknology, a Division of EnGlobe PUMP CONSOLES/CONTROLLERS Bulloch Technologies Freedom Electronics, LLC GIR Nord-Amerique Inc. Infonet Technology Corporation J.R. Hendry Contractor M.W.H. Petroleum Equipment Inc. National Parts Distributing Ltd. ❖ Petro Service Limited RDM Industrial Electronics SITE Capital Wayne Fueling Systems (part of Dover Fueling Solutions) PUMP ISLAND MERCHANDISERS Gorrie Marketing McCowan Manufacturing Ltd. Signalisation Multipro Signs Inc. Tank Traders United Sign PUMP TOPPERS CleanTouch Gorrie Marketing McCowan Manufacturing Ltd. National Parts Distributing Ltd. Signalisation Multipro Signs Inc. United Sign ❖ Zep Vehicle Care, Inc.

PUMPS, AIR Drop Ship Distribution Corporation Fleming Reid Petroleum Equipment Ltd. Hallmark Hose Headquarters/Dauw Auto Wash J.E. Adams Industries Wallace E McBrien Inc. PUMPS, BLENDING Dosatron International Inc. Guardian Chemicals Inc. Ingersoll Petroleum Services Ltd. Keller Equipment Supply SITE Capital Wayne Fueling Systems (part of Dover Fueling Solutions) PUMPS, CAR WASH Arimitsu Pumps Belanger, Inc. ❖ Belvedere Technical Service Ltd. Canadian Car Wash & Compressor Systems Inc. Cat Pumps - High Pressure Pumps & Systems Con-Serv Mfg. Inc. CSC Marketing Ltd. Custom Applied Technology Corporation [CATEC] Dosatron International Inc. Entretien de Lave-Auto Laval Inc. Fernrob Pressure Cleaning Systems Gorman-Rupp of Canada Ltd. Green CanPump Hallmark Hose Headquarters/Dauw Auto Wash Hamel Mfg. Co. Inc. Hosers Car Care Products Ltd. Innovative Control Systems ❖ Kleen-Rite Corp. Maritime Car Wash Sales & Services Ltd. McPhee Enterprises Inc. National Pride Equipment PECO Car Wash Systems PELCO Systems Portwest Wash Systems ❖ Pumps & Pressure Inc. Rockyview Industries Inc.

SONNY’S The Car Wash Factory Washex Washtech Ltd. ❖ Washworld, Inc. West Country Pump and Filtration Ltd. Wilden, part of PSG, a Dover company PUMPS, FARM ELECTRIC AGI WESTEEL Gorman-Rupp of Canada Ltd. R. A. Pilkey Service Station Maintenance Red Leonard Associates Waleco Inc. Wallace E McBrien Inc. PUMPS, HAND Blackmer (part of PSG, a Dover Company) Fleming Reid Petroleum Equipment Ltd. Gorman-Rupp of Canada Ltd. Jobe Industries, Inc. PUMPS, LUBRICATION Blackmer (part of PSG, a Dover Company) Fleming Reid Petroleum Equipment Ltd. Gorman-Rupp of Canada Ltd. ❖ Pumps & Pressure Inc. Red Leonard Associates PUMPS, PRESSURE CLEANING Arimitsu Pumps Cat Pumps - High Pressure Pumps & Systems De Castel (1997) Inc. Fernrob Pressure Cleaning Systems Gorman-Rupp of Canada Ltd. Green CanPump Hamel Mfg. Co. Inc. Maritime Car Wash Sales & Services Ltd. McPhee Enterprises Inc. PELCO Systems Rockyview Industries Inc. ❖ Transchem Group - Chemicals ❖ Transchem Group - Equipment & Services Washex West Country Pump and Filtration Ltd.

PUMPS, SERVICE STATION DISPENSING AGI Envirotank Ltd. Capital Petroleum Service Ltd. Freedom Electronics, LLC G.P. Service Station Maintenance Gilbarco Veeder-Root GIR Nord-Amerique Inc. Ingersoll Petroleum Services Ltd. J.R. Hendry Contractor M.W.H. Petroleum Equipment Inc. National Parts Distributing Ltd. ❖ Petro Service Limited Petrocare Construction Services Inc. R. A. Pilkey Service Station Maintenance Wallace E McBrien Inc. PUMPS, SUBMERSIBLE AGI Envirotank Ltd. AGI WESTEEL Cat Pumps - High Pressure Pumps & Systems Con-Serv Mfg. Inc. G.P. Service Station Maintenance Gorman-Rupp of Canada Ltd. Icon Containment Solutions Ingersoll Petroleum Services Ltd. J.R. Hendry Contractor ❖ Petro Service Limited R. A. Pilkey Service Station Maintenance Red Leonard Associates Waleco Inc. West Country Pump and Filtration Ltd. PUMPS, TRUCK, BULK PLANT & TERMINAL Blackmer (part of PSG, a Dover Company) GIR Nord-Amerique Inc. Gorman-Rupp of Canada Ltd. PD McLaren Limted SITE Capital Wayne Fueling Systems (part of Dover Fueling Solutions) PUMPS, VEHICLE WASH SELF-SERVICE/ AUTOMATIC Arimitsu Pumps

Belanger, Inc. ❖ Belvedere Technical Service Ltd. Canadian Car Wash & Compressor Systems Inc. Cat Pumps - High Pressure Pumps & Systems CSC Marketing Ltd. Drainvac International Green CanPump Hallmark Hose Headquarters/Dauw Auto Wash Hamel Mfg. Co. Inc. Hosers Car Care Products Ltd. ISTOBAL Jim Coleman Co. Hanna Maritime Car Wash Sales & Services Ltd. McPhee Enterprises Inc. National Pride Equipment PD McLaren Limted PELCO Systems Proto-Vest Inc. ❖ Pumps & Pressure Inc. Rockyview Industries Inc. Washex WASHTECH Washtech Ltd. Washworld, Inc. West Country Pump and Filtration Ltd. Wiz-Tec Computing Technologies Inc. Wwwash Canada PVC PANELS, WALL & CEILING Delcan Products Ltd. Extrutech Plastics Inc. Flexx Corporation Nuform Building Technologies Inc. REFRIGERATION EQUIPMENT Western Refrigeration & Beverage Equipment Ltd. REGISTERS, SALES & SERVICE SIR Solutions Toshiba Tec Canada Inc. REMANUFACTURING, ELECTRONIC Freedom Electronics, LLC National Parts Distributing Ltd.

PRODUCTS & SERVICES PMP Corp. RDM Industrial Electronics Red Leonard Associates REVERSE OSMOSIS Belanger, Inc. Canadian Car Wash & Compressor Systems Inc. Canadian Care Care Carwash Boilers, Inc. Coleman Hanna Carwash Systems LLC Con-Serv Mfg. Inc. De Castel (1997) Inc. Entretien de Lave-Auto Laval Inc. Excalibur Water Systems Inc. Huron Valley Sales National Pride Equipment Rockyview Industries Inc. ❖ Transchem Group - Chemicals ❖ Transchem Group - Equipment & Services Washex ❖ Washlinks WASHTECH Washworld, Inc. West Country Pump and Filtration Ltd. Wet Water Industries Ltd. RFID EQUIPMENT Exact One Ltd. GIR Nord-Amerique Inc. Hamilton Manufacturing Corp. IDX Inc. Ingersoll Petroleum Services Ltd. Innovative Control Systems Pantron Automation Inc. SEM WashCard Systems ❖ Washlinks Wolf Distributing RIM CLEANING EQUIPMENT Belanger, Inc. Hamel Mfg. Co. Inc. ❖ Washlinks

RISK MANAGEMENT CAF Outdoor Cleaning ❖ Erb and Erb Insurance Brokers Ltd. Gunnebo Canada SSCS SAFETY B. Dean & Associates Inc. Canadian Petroleum Contractors Association CSC Marketing Ltd. Ontario Petroleum Contractors Association ProTELEC Checkmate SAFETY REGULATION SIGNS McCowan Manufacturing Ltd. SALES CAF Outdoor Cleaning MapArt - Tree-Free Greetings Real Estate Homeward Brokerage SIR Solutions Tommy Car Wash Systems SEALANTS ❖ Cleaning Systems Inc. Crystal-Glo Mfg. Corp. Petron Plus Global, Inc. SECONDARY CONTAINMENT EQUIPMENT AGI WESTEEL G.P. Service Station Maintenance Icon Containment Solutions J.R. Hendry Contractor NOV Fiber Glass Systems OPW Retail Fueling Plastics Plus Ltd. Red Leonard Associates S. Bravo Systems, Inc. Waleco Inc. SECURITY, EQUIPMENT & SERVICES CSC Marketing Ltd. GHC Safety and Security Solutions

GAS | WASH | EQUIPMENT | DISPLAY

Gunnebo Canada Handling Services Inc. Lock America Inc. McCowan Manufacturing Ltd. ProTELEC Checkmate Shure Manufacturing Talius Toshiba Tec Canada Inc. Ultra Lite Shutters VDMS Canada Inc. SECURITY STORAGE CABINETS Gunnebo Canada McCowan Manufacturing Ltd. Shure Manufacturing Talius VDMS Canada Inc. SERVICE STATION FIXTURES Flexx Corporation Furever Clean Dog Wash Genesis Modular Carwash Building Systems Hamel Mfg. Co. Inc. J&J Display Sales McCowan Manufacturing Ltd. Mile High LED Systems Roll-A-Shade RTS Retail Sureguard / Post Guard Westeco Inc. Wilson Display Limited SERVICE STATION, AUTOMOTIVE RETAIL SUPPLY Rocky’s Imports Sonax Canada Tommy Car Wash Systems SERVICE STATION, BRANDED FUEL SITE SUPPLIER Breakaway Greenergy Inver World Fuel Services Canada

SERVICE STATION, DESIGN & ENGINEERING B. Dean & Associates Inc. Century Petroleum Construction Cormode & Dickson Construction Ltd. ❖ CTM Design Services, Ltd. Custom Applied Technology Corporation [CATEC] EXP Services Inc. Flexx Corporation Furever Clean Dog Wash Genesis Modular Carwash Building Systems J and B Engineering (Alberta) Inc. Movilume Inc. Petrocare Construction Services Inc. PetroMaxX Construction Ltd./MaxX Group of Companies SITE Capital Slot Drain Systems, Ltd. Steelcraft World Fuel Services Canada SERVICE STATION MAINTENANCE ITEMS ALPHA Decals & Signs Inc. CAF Outdoor Cleaning Century Petroleum Construction Freedom Electronics, LLC G.P. Service Station Maintenance Icon Containment Solutions National Parts Distributing Ltd. R. A. Pilkey Service Station Maintenance Red Leonard Associates Wallace E McBrien Inc. Westeco Inc. World Fuel Services Canada SHELVING AM Shelving Inc. J&J Display Sales Sureguard / Post Guard Western Refrigeration & Beverage Equipment Ltd.

SHELVING SYSTEMS AM Shelving Inc. Instachange Displays Ltd. J&J Display Sales RTS Retail Sureguard / Post Guard SIGNAGE ALPHA Decals & Signs Inc. ❖ Cleaning Systems Inc. Country Signs Creative Planogram Company CSC Marketing Ltd. Daktronics Inc. Everbrite LLC Flexx Corporation FormaShape Ltd. Instachange Displays Ltd. J&J Display Sales McCowan Manufacturing Ltd. Novyc International Plastics Plus Ltd. Principal LED QC Signworks Inc. revinmedia Roll-A-Shade Signalisation Multipro Signs Inc. Soft Signs Teksign Inc. United Sign Universal Valve Co. Washworld, Inc. Webco Lighting Ltd. World Fuel Services Canada ❖ Zep Vehicle Care, Inc. SITE REMEDIATION Capital Petroleum Service Ltd. J.R. Hendry Contractor M.W.H. Petroleum Equipment Inc. Sherway Excavating and Haulage Ltd. SPRAY GUNS, NOZZLES Belanger, Inc. Hamel Mfg. Co. Inc. ❖ Kleen-Rite Corp.

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McPhee Enterprises Inc. Mosmatic Canada Inc. PECO Car Wash Systems Portwest Wash Systems ❖ Transchem Group - Equipment & Services STEAM CLEANERS BH-TECH Ltd. Fernrob Pressure Cleaning Systems InterSteam Technologies Mosmatic Canada Inc. PowerSteam Technology Inc. Stevens Car Care Products, Inc. Washex STRAINERS McPhee Enterprises Inc. Morrison Brothers Company SWIVELS Harco Industries Inc. Mosmatic Canada Inc. National Pride Equipment OPW Retail Fueling SWIVELS & SWIVEL JOINTS J.E. Adams Industries Mosmatic Canada Inc. OPW Retail Fueling ❖ Petro Service Limited TANK CLEANER Capital Petroleum Service Ltd. Century Petroleum Construction G.P. Service Station Maintenance Guardian Chemicals Inc. Jobe Industries, Inc. Mosmatic Canada Inc. Petrocare Construction Services Inc. Tanknology, a Division of EnGlobe TANK FILL SECURITY FuelQuest, Inc. Lock America Inc. Service D’Échange RapidGaz TANK LEVEL & LEAK DETECTION MONITORING Cantest Solutions Inc. Freedom Electronics, LLC IDX Inc. Ingersoll Petroleum Services Ltd. Keller Equipment Supply Morrison Brothers Company Pantron Automation Inc. ❖ Petro Service Limited Petro-Viron Inc. PM Electric Corporation RDM Industrial Electronics Waleco Inc. Western Oil Services Ltd. TANK/LINE TESTING B. Dean & Associates Inc. Cantest Solutions Inc. Century Petroleum Construction Elsco Lighting Products Ltd. FuelQuest, Inc. G.P. Service Station Maintenance Icon Containment Solutions Leak Technologies Solutions Ltd Tanknology, a Division of EnGlobe Western Oil Services Ltd. TANKS, ABOVE GROUND ACO Systems Ltd. AGI Envirotank Ltd. AGI WESTEEL Con-Serv Mfg. Inc. G.P. Service Station Maintenance Huron Valley Sales Leak Technologies Solutions Ltd Petrocare Construction Services Inc. R. A. Pilkey Service Station Maintenance RTS Retail Steelcraft Sureguard / Post Guard ZCL Composites Inc. TANKS, DOUBLE WALL ACO Systems Ltd. AGI Envirotank Ltd. AGI WESTEEL Containment Solutions Inc. G.P. Service Station Maintenance Leak Technologies Solutions Ltd NOV Fiber Glass Systems Petrocare Construction Services Inc. Steelcraft ZCL Composites Inc.

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TANKS, FIBREGLASS Containment Solutions Inc. Hi-Sharp Products Inc. Leak Technologies Solutions Ltd NOV Fiber Glass Systems Red Leonard Associates Waleco Inc. ZCL Composites Inc. TANKS, STORAGE ACO Systems Ltd. AGI Envirotank Ltd. AGI WESTEEL Capital Petroleum Service Ltd. Carwash Boilers, Inc. Con-Serv Mfg. Inc. Containment Solutions Inc. Ingersoll Petroleum Services Ltd. Keller Equipment Supply Leak Technologies Solutions Ltd ❖ Petro Service Limited Steelcraft ZCL Composites Inc. TANKS, STORAGE ABOVE GROUND AGI Envirotank Ltd. AGI WESTEEL Century Petroleum Construction Containment Solutions Inc. Cormode & Dickson Construction Ltd. Fleming Reid Petroleum Equipment Ltd. Huron Valley Sales J.R. Hendry Contractor Leak Technologies Solutions Ltd SITE Capital Wallace E McBrien Inc. Western Oil Services Ltd. ZCL Composites Inc. TANKS, STORAGE UNDER GROUND Century Petroleum Construction Containment Solutions Inc. Cormode & Dickson Construction Ltd. J.R. Hendry Contractor Leak Technologies Solutions Ltd NOV Fiber Glass Systems SITE Capital ZCL Composites Inc. TIRE INFLATION EQUIPMENT ❖ AIR-serv Canada Inc. Drop Ship Distribution Corporation G.P. Service Station Maintenance J.E. Adams Industries Universal Valve Co. TOKENS Glory Global Solutions IDX Inc. SEM Services Standard P.R.T. TOWELS ❖ Cleaning Systems Inc. Crystal-Glo Mfg. Corp. National Pride Equipment Sparkle Solutions Corp. Stevens Car Care Products, Inc. Towels by Doctor Joe TRAINING CAF Outdoor Cleaning Canadian Petroleum Contractors Association Innovative Control Systems Ontario Petroleum Contractors Association ❖ Zep Vehicle Care, Inc. TRIMS, PLASTIC Extrutech Plastics Inc. UNDER-COUNTER CIGARETTE CABINETS McCowan Manufacturing Ltd. SITE Capital VACUUM ISLANDS Auto Vac Coleman Hanna Carwash Systems LLC De Castel (1997) Inc. Entretien de Lave-Auto Laval Inc. Eurovac Fragra-Matics Mfg. Co. Inc. GinSan Industries/Industrial Vacuum Systems J.E. Adams Industries Mark VII Equipment, Inc. Mosmatic Canada Inc. ❖ Power Pressure Systems Inc. ❖ Transchem Group - Equipment & Services WASHTECH Washtech Ltd.

PRODUCTS & SERVICES VACUUMS, AUTOMOBILE ❖ AIR-serv Canada Inc. Auto Vac BH-TECH Ltd. Canadian Car Wash & Compressor Systems Inc. Coleman Hanna Carwash Systems LLC Drainvac International Dynovac Industries Inc. Entretien de Lave-Auto Laval Inc. Eurovac Fernrob Pressure Cleaning Systems Fragra-Matics Mfg. Co. Inc. Hamel Mfg. Co. Inc. Innovative Control Systems J.E. Adams Industries Jim Coleman Co. Hanna Karcher Canada Inc. ❖ Kleen-Rite Corp. MacNeil Wash Systems Maritime Car Wash Sales & Services Ltd. Mr. Nozzle, Inc. National Carwash Solutions National Pride Equipment National Wash Inc. Spencer Turbine Company Total Cleaning Systems Inc. United Sign Wallace E McBrien Inc. WashCard Systems Washtech Ltd.

VALVES & FITTINGS, OIL MARKETING APPLICATIONS Mobil 1 National Parts Distributing Ltd. Red Leonard Associates Universal Valve Co.

VACUUMS, CENTRAL WET & DRY Auto Vac BH-TECH Ltd. Coleman Hanna Carwash Systems LLC Drainvac International Dynovac Industries Inc. Eurovac ❖ Power Pressure Systems Inc. ❖ Pumps & Pressure Inc. Total Cleaning Systems Inc. Vacutech LLC Washex ❖ Washlinks WASHTECH West Country Pump and Filtration Ltd.

VENTS, TANK AGI WESTEEL Emco Wheaton Retail G.P. Service Station Maintenance Leak Technologies Solutions Ltd OPW Retail Fueling

VAPOR RECOVERY EQUIPMENT STAGE II Emco Wheaton Retail Morrison Brothers Company OPW Retail Fueling PMP Corp. Vapor Systems Technologies Inc. VENDING MACHINES Brokerhouse Distributors Car-Freshner Corp./Little Trees GinSan Industries/Industrial Vacuum Systems J.E. Adams Industries Jim Coleman Co. Hanna Mark VII Equipment, Inc. National Pride Equipment ❖ Power Pressure Systems Inc. PowerSteam Technology Inc. SEM ❖ Transchem Group - Equipment & Services VDMS Canada Inc. Washtech Ltd.

WALL & CEILING PANELS & STRUCTURES De Castel (1997) Inc. Delcan Products Ltd. Extrutech Plastics Inc. Flexx Corporation Hallmark Hose Headquarters/Dauw Auto Wash

Nuform Building Technologies Inc. Octaform Plastics Plus Ltd. WALL PANELS, FIBREGLASS ❖ Cleaning Systems Inc. Delcan Products Ltd. Flexx Corporation FormaShape Ltd. Graham Fiberglass Reinforced Panels J&J Display Sales Plastics Plus Ltd. ❖ Transchem Group - Equipment & Services WASHERS, HIGH PRESSURE, AIR, GAS OR ELECTRIC Arimitsu Pumps Cat Pumps - High Pressure Pumps & Systems Custom Applied Technology Corporation [CATEC] Entretien de Lave-Auto Laval Inc. Hamel Mfg. Co. Inc. InterSteam Technologies RBI Structures SONNY’S The Car Wash Factory Sparkle Solutions Corp. Tommy Car Wash Systems ❖ Transchem Group - Chemicals Washex WASTE & SPILL CONTAINERS AGI Envirotank Ltd. AGI WESTEEL Custom Applied Technology Corporation [CATEC] Fleming Reid Petroleum Equipment Ltd. Forte Products Gorrie Marketing McCowan Manufacturing Ltd. Morrison Brothers Company RTS Retail WATER DETECTION SYSTEMS Custom Applied Technology Corporation [CATEC] Elsco Lighting Products Ltd.

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FuelQuest, Inc. Great Lakes Water Solutions Inc. WATER RECLAMATION Belanger, Inc. Blendco Systems CAF Outdoor Cleaning Canadian Car Wash & Compressor Systems Inc. Carwash Boilers, Inc. ❖ Cleaning Systems Inc. Coleman Hanna Carwash Systems LLC Con-Serv Mfg. Inc. Cranequip Limited Custom Applied Technology Corporation [CATEC] De Castel (1997) Inc. Drain-All Ltd. Entretien de Lave-Auto Laval Inc. Fernrob Pressure Cleaning Systems Great Lakes Water Solutions Inc. Pumps & Pressure PurClean-PurWater SoBrite Technologies SONNY’S The Car Wash Factory ❖ Transchem Group - Chemicals Washex ❖ Washlinks Washtech Ltd. Washworld, Inc. Wet Water Industries Ltd. WATER SOFTENERS Canadian Car Wash & Compressor Systems Inc. Canature WaterGroup Carwash Boilers, Inc. Con-Serv Mfg. Inc. Culligan of Canada De Castel (1997) Inc. Entretien de Lave-Auto Laval Inc. Excalibur Water Systems Inc. GinSan Industries/Industrial Vacuum Systems Great Lakes Water Solutions Inc. GS Dealer Services Inc. Huron Valley Sales Pumps & Pressure

SoBrite Technologies ❖ Transchem Group - Chemicals Washex Washtech Ltd. Washworld, Inc. West Country Pump and Filtration Ltd. Wet Water Industries Ltd. WATER TREATMENT AGI WESTEEL Blendco Systems Canature WaterGroup Carwash Boilers, Inc. CleanTouch Coleman Hanna Carwash Systems LLC Con-Serv Mfg. Inc. Cranequip Limited Culligan of Canada Custom Applied Technology Corporation [CATEC] Excalibur Water Systems Inc. Food Service Solutions Inc. Great Lakes Water Solutions Inc. Guardian Chemicals Inc. Huron Valley Sales Petron Plus Global, Inc. PurClean-PurWater Rockyview Industries Inc. S.C. Altman & Associates Inc. SoBrite Technologies Washtech Ltd. Washworld, Inc. West Country Pump and Filtration Ltd. Wet Water Industries Ltd. WINDSHIELD SERVICE UNITS CSC Marketing Ltd. Forte Products Gorrie Marketing McCowan Manufacturing Ltd. Novus Glass RTS Retail United Sign

SUPPLIERS RED TEXT = OCTANE ADVERTISERS | A & H Petroleum Services Ltd. 1160 Sanford St. Winnipeg, MB R3E 0V2 Tel: 204.788.1692 Fax: 204.788.1513 sbesel@ahpetroleum.com A.V.W. Equipment Co. Inc. 105 South 9th Ave. Maywood, IL 60153 Tel: 708.343.7738 Fax: 708.343.9065 www.avwequipment.com ACO Systems PO Box 77280 RPO Courtney Park Mississauga, ON L5T 2P4 Tel: 905.564.8733 Fax: 905.564.9233 www.acocan.ca ADD Systems 6 Laurel Dr. Flanders, NJ 07836 Tel: 800.922.0972 Fax: 973.252.3803 www.addsys.com Adeco Auto 1682 Meyerside Dr. Mississauga, ON L5T1A3 Tel: 905.670.2470 Fax: 905.564.5399 www.adecoauto.com ADT Security Services Canada Inc. 2815 Matheson Boulevard E Mississauga, ON L4W 5J8 Tel: 888.474.6307 www.adt.ca

Aerodry Systems, LLC PO Box 907 Broomfield, CO 80038 Tel: 303.438.0120 Fax: 303.438.0124 www.aerodrysystems.com AGI Envirotank Ltd. 401 Hwy #4 South, PO Box 879 Biggar, SK S0K 0M0 Tel: 306.948.5262 Fax: 306.948.5263 www.envirotank.com AGI WESTEEL 450 Desautels St. Winnipeg, MB R3C 2N5 Tel: 204.235.7133 www.westeel.com Air-Lec Industries, LLC 3300 Commercial Ave. Madison, WI 53714 Tel: 608.244.4754 Fax: 608.246.7676 www.air-lec.com

❖ AIR-serv Canada Inc. 100 Courtland Ave. Concord, ON L4K 3T6 Tel: 800.263.1429 frank.merrill@air-serv.com

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Alternate Solutions Inc. 565 Arvin Ave. Stoney Creek, ON L8E 5N7 Tel: 905.643.8289 Fax: 905.643.2619 wschaible@asifluid.com

Bestworth Rommel 19818 74th Ave. NE Arlington, WA 98223 Tel: 360.435.2927 Fax: 360.435.3617 www.bestworth.com

AM Shelving Inc. 18 Progress Ave. Toronto, ON M1P 2Y4 Tel: 844.686.1786 www.amshelving.ca

BH-TECH LTD. 34 Stacey Cres. Thornhill, ON L3T 6Z4 Tel: 905.763.2092 www.bh-tech.ca

Arimitsu Pumps 700 McKinley St. NW Anoka, MN 55303 Tel: 763.205.8341 Fax: 763.433.0404 www.arimitsupumps.com

Bicorp Design Management Ltd. 42 Galloway Cres. Uxbridge, ON L9P 1W8 Tel: 905.852.0032 www.bicorpdesign.com

ASI Fluid Management Inc. 565 Arvin Ave. Stoney Creek, ON L8E 5N7 Tel: 905.643.8289 www.asifluid.com

Black Mamba Gloves 18 Chestnut St. Pomeroy, PA 19367 Tel: 800.874.3633 Fax: 610.857.8045 www.blackmambagloves.com

❖ Associated Industrial Brush Co. Ltd. 577 Secretariat Crt. Mississauga, ON L5S 2A5 Tel: 905.565.1722 Fax: 905.501.7787 www.airbrush.com AUTEC Car Wash Systems 2500 West Front St. Statesville, NC 28677 Tel: 800.438.3028 Fax: 704.871.9101 www.autec-carwash.com

Auto Vac 297 Kingsbury Grade, Ste. 1064 MB4470 Stateline, NV 89449 Tel: 888.628.8682 www.autovacinc.com AVW Sales & Service Inc. 1564 Merrow Rd. Mississauga, ON L5J 3C5 Tel: 905.823.1364 john.rutter@rogers.com B. Dean & Associates Inc. 201-1289 Highfield Crescent SE Calgary, AB T2G 5M2 Tel: 403.256.9791 Fax: 403.254.8649 www.deanltd.com ❖ Baywatch Services LLC 5090 Nome St. Denver, CO 80239 Tel: 303.400.3466 Fax: 303.400.3467 www.baywatchdoors.com Beaver Door Systems 104-3136 Mavis Rd. Mississauga, ON L5C 1T9 Tel: 289.999.2311 sales@beaverdoor.ca Belanger, Inc. (part of OPW Vehicle Wash Solutions) 1001 Doheny Crt. Northville, MI 48167 Tel: 248.349.7010 Fax: 248.349.2309 www.belangerinc.com

Airlift Doors, Inc. 400 State Hwy 55 Maple Lake, MN 55358 Tel: 888.368.4403 Fax: 612.588.7660 www.airliftdoors.com

❖ Belvedere Technical Service Ltd. 71 24400 Twp. Rd. 552 Sturgeon County, AB T8T 1P6 Tel: 780.970.2148 www.btscarwash.ca

ALPHA Decals & Signs Inc. 10 Honeysuckle Dr. Markham, ON L3S 4C4 Tel: 647.999.9444 Fax: 905.201.8149 hesham.alpha@rogers.com

BENECOR Inc. 12809 Silver Lake Rd Brighton, MI 48116 Tel: 844.236.3267 Fax: 248.404.6055 www.benecor.com

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Blackmer (part of PSG, a Dover Company) 1809 Century Ave. SW Grand Rapids, MI 49503 Tel: 616.241.1611 Fax: 616.241.3752 www.blackmer.com

Blendco Systems 1 Pearl Buck Crt. Bristol, PA 19007 Tel: 215.781.3600 Fax: 215.781.3601 www.blendco.com Blue Wings by Ceccato 1000 5th St. Miami Beach, FL 33139 Tel: 954.608.3540 info@bluewings-eu.com Boemar Canada Inc. 6185 Tomken Rd #12 Mississauga, ON L5T 1X6 Tel: 877.626.3627 www.boemar.com

Breakaway Greenergy Fuels Canada 107 Germain St. Suite 300 Saint John, NB E2L 2E9 Tel: 506.632.1650 www.breakawayfuel.ca Brokerhouse Distributors 108-4 Woodbine Downs Blvd. Rexdale, ON M9W 5S6 Tel: 416.798.3537 Fax: 416.798.3603 johnq@brokerhousedist.com

Bulloch Technologies 6275 Northam Dr. Unit 5 Mississauga, ON L4V 1Y8 Tel: 416.574.2242 www.bullochtech.com CAF Outdoor Cleaning 23175 224 Pl SE Maple Valley, WA 98038 Tel: 253.499.9968 smorriss@mycaf.com Canada Brokerlink (Alberta) Ltd. 100, 4124 – 9th St. SE Calgary, AB T2G 3C4 Tel: 800.387.4440 Fax: 403.228.0618 www.brokerlink.ca

SUPPLIERS Canada Brokerlink (Ontario) Ltd. 591 Main St. E North Bay, ON P1B 1B7 Tel: 800.263.2157 Fax: 705.476.8102 dmason@brokerlink.ca Canada China Commercial Gas Station Association 1300 Bayly St Pickering, ON L1W 0B8 Tel: 905.962.2121 Fax: 905.839.7875 huwei_jansen@hotmail.com Canadian Car Wash & Compressor Systems Inc. 7710 - 16 St. NW Edmonton, AB T6P 1L9 Tel: 877.830.3001 Fax: 780.830.3093 www.carwashsupply.ca Canadian Care Care 100 Brydon Dr. Unit B Rexdale, ON M9W 4N9 Tel: 647.745.1808 Fax: 416.749.1727 todd@canadiancarcare.ca

Canadian Carwash Association (CCA) 411 Richmond St. E, Suite 200 Toronto, ON M5A3S5 Tel: 416.239.0339 Fax: 416.239.0339 www.canadiancarwash.ca

GAS | WASH | EQUIPMENT | DISPLAY

Carter Wash Systems 113-35 Cushman Rd. St.Catharines, ON L2M 6S8 Tel: 905.359.0916 sr.makins1@gmail.com Carwash Boilers, Inc. 632 Sovereign Ln. Medina, OH 44256 Tel: 888.316.8514 Fax: 206.203.2829 www.carwashboilers.com CarWash Superstore 3350 Hwy. 309 N Byhalia, MS 38611 Tel: 877.663.9274 www.carwashsuperstore.com Cat Pumps - High Pressure Pumps & Systems 1681 94th Ln. NE Minneapolis, MN 55449 Tel: 763.780.5440 Fax: 763.780.2958 Centcom Construction Ltd. 310-7220 Fisher St. SE Calgary, AB T2H 2H8 Tel: 403.252.5571 Fax: 403.255.6970 www.centcom.ca Century Petroleum Construction 1900 Logan Ave. Winnipeg, MB R2R 0H5 Tel: 204.694.2230 Fax: 204.697.3000 centpet@mts.net ChemQuest Inc. 21365 Hamburg Ave Lakeville, MN 55044 Tel: 800.969.4626 Fax: 952.985.9997 www.chemquestinc.com

Canadian Petroleum Contractors Association 387 Mapleview Dr. W Barrie, ON L4N 9G4 Tel: 866.360.6722 www.cpcaonline.com

Citron Hygiene 555 Alden Rd. Markham, ON L3R 3L5 Tel: 905.946.1711 Fax: 905.946.1715 www.citronhygiene.com

Canadoor Door Systems 1 Alderson Crt. Alliston, ON L9R 2B7 Tel: 705.434.0008 www.canadoorsystems.com

Civacon (part of OPW, a Dover Company) 9393 Princeton-Glendale Rd. Hamilton, OH 45011 Tel: 800.560.6601 www.civacon.com

Canature WaterGroup 855 Park St. Regina, SK S4N 6M1 Tel: 877.288.9888 www.canaturewg-cied.com Cantest Solutions Inc. 2-23 East Lake Cres. Airdrie, AB T4A 2H5 Tel: 403.912.9129 www.cantest.net CAP Building Systems Inc. 3377 Egremont Dr. Strathroy, ON N7G 3H6 Tel: 877.794.0697 Fax: 866.482.8982 corbin@capbuildingsystems.ca Capital Petroleum Service Ltd. 500-4th Ave. E Regina, SK S4N 4Z5 Tel: 306.757.3533 Fax: 306.569.1235 arlene@capitalpetroleum.ca Car-Freshner Corp./Little Trees 21205 Little Tree Dr. Watertown, NY 13601 Tel: 800.545.5454 Fax: 315.788.9589 www.littletrees.com

Clarkway Construction Ltd. 11411 Clarkway Dr., RR 9 Brampton, ON L6P 0W1 Tel: 905.794.0168 Fax: 905.794.1974 diaboni.clarkway@rogers.com ❖ Cleaning Systems Inc. 1997 American Blvd., PO Box 5 DePere, WI 54115 Tel: 920.337.2175 Fax: 920.337.9410 www.lustrabear.com

Coldstream Commercial Sales Inc. B026 Alexander Rd. Delta, BC V4G1G7 Tel: 604.940.8668 Fax: 604.940.8669 www.ccsi-laundry.com Coleman Hanna Carwash Systems LLC 5842 W 34th St. Houston, TX 77092 Tel: 800.999.9878 Fax: 713.683.9624 www.colemanhanna.com Computrol Systems Inc. 8537 Commerce Crt. Burnaby, BC V5A 4N4 Tel: 604.421.1001 www.computrolsystems.com Con-Serv Mfg. Inc. 605 West Brannen Rd. Lakeland, FL 33813 Tel: 863.644.6925 Fax: 863.644.2304 www.con-servwater.com Conasph Environmental Coatings Ltd. #8-6630-71 St. Red Deer, AB T4P 3Y7 Tel: 403.341.6900 Fax: 877.787.1605 mike.harbor@conasph.ca Containment Solutions, Inc. 333 N. Rivershire Dr., Suite 190 Conroe, TX 77304 Tel: 936.756.7731 Fax: 936.756.7766 www.containmentsolutions.com Conval Process Solutions Inc. 6185 Tomken Rd. Units 3-5 Mississauga, ON L5T 1X6 Tel: 800.265.1430 www.convalpsi.com Cool Fin LED 18805 – 87 A Ave. Edmonton, AB T5T 5Z7 Tel: 780.905.3970 Fax: 780.489.9441 www.coolfinled.ca Cormode & Dickson Construction Ltd. 200, 11450-160th St. NW Edmonton, AB T5M 3Y7 Tel: 780.701.9312 Fax: 780.453.1939 www.cormode.com Country Signs 75 Industrial Rd. Tottenham, ON L0G 1W0 Tel: 905.936.5888 Fax: 905.936.2229 www.countrysigns.ca

CleanTouch 1500 7th St. SE Grimes, IA Tel: 800.284.7956 www.cleantouch.com

Country Style MR.SUB Divisions of MTY Group 2 East Beaver Creek Rd. Building One Richmond Hill, ON L4B 2N3 Tel: 905.762.4681 kweldman@mtygroup.com

CN Promotions/Just Go Marketing 200 N Service Rd. W, Suite 384 Oakville, ON L6M 2Y1 Tel: 416.786.6316 Fax: 905.815.0243 cnatale3@hotmail.com

Cranequip Limited 102 Adirondack Dr. Maple, ON L6A 2V7 Tel: 416.579.3795 Fax: 416.579.3795 cranequip@rogers.com

Coinamatic Commercial Laundry Inc. 301 Matheson Blvd. W Mississauga, ON L5R 3G3 Tel: 800.361.2646 Fax: 905.755.8885 www.coinamatic.com Coinless 3135 S. Richmond St. Salt Lake City, UT 84106 Tel: 801.899.0183 www.coinlessmobile.com

NOVEMBER/DECEMBER 2019

Crystal-Glo Mfg. Corp. 5-346 Millway Ave. Concord, ON L4K 3W1 Tel: 905.760.0006 Fax: 905.760.0008 www.crystal-glo.com CStorePro Technologies, Inc. One Sugar Creek Center Blvd., Suite 1050 Sugar Land, TX 77478 Tel: 866.265.5826 Fax: 866.265.2816 www.cstorepro.com ❖ CTM Design Services, Ltd. 210, 340 Midpark Way SE Calgary, AB T2X 1P1 Tel: 403.640.0990 Fax: 403.259.6506 www.ctmdesign.ca Culligan of Canada 8985 Airport Rd. Brampton, ON L6T 5T2 Tel: 905.494.2065 Fax: 847.564.4108 www.culligan.com Custom Applied Technology Corporation [CATEC] 102 Adirondack Dr. Maple, ON L6A 2V7 Tel: 416.579.3795 www.cranequipltd.com cranequip@rogers.com D&S Car Wash Systems 4200 Brandi Ln. High Ridge, MO 63049 Tel: 636.677.3442 Fax: 636.677.4105 ddressler@dscarwash.com Daktronics Inc. 331 32nd Ave. Brookings, SD 57006 Tel: 605.696.3567 Fax: 605.697.4700 tschlim@daktronics.com De Castel (1997) Inc. 11-650 Ave. J.J. Joubert Montreal, QC H1E 7E7 Tel: 514.648.5166 Fax: 514.643.0856 www.lave-auto.com Delcan Products Ltd. 1409-5 Ave. Fort Macleod, AB T0L 0Z0 Tel: 403.553.3632 Fax: 403.553.3660 www.delpro1238.com Digital Electric/Digital CSM 3474 Mainway Burlington, ON L7M 1A8 Tel: 905.335.2999 Fax: 905.335.6298 www.digital-electricinc.com Diskin Systems Inc. 9550 S IL Route 31 Algonquin, IL 60102 Tel: 815.276.7288 www.diskinsystems.com Dosatron/Dilution Solutions 2090 Sunnydale Blvd. Clearwater, FL 33765 Tel: 727.443.5404 Fax: 727.447.0591 www.dosatronusa.com Drain-All Ltd. 1611 Liverpool Crt. Ottawa, ON K1B 4L1 Tel: 613.739.1070 Fax: 613.741.3153 www.drainall.com

Creative Door Services 14904-135 Ave. NW Edmonton, AB T5V 1R9 Tel: 888.621.3667 info@creativedoor.com

Drainvac International 150 Brunet St. Mont-St-Hilaire, QC J3H 0M6 Tel: 800.408.1448 Fax: 877.408.2225 www.drainvac.com

Cree Canada 6889 Rexwood Rd. Mississauga, ON L4V 1R2 Tel: 800.473.1234 Fax: 800.890.7507 www.creecanada.com

DRB Systems Inc. 3245 Pickle Rd. Akron, OH 44312 Tel: 800.336.6338 Fax: 330.645.2299 www.drbsystems.com

Drop Ship Distribution Corporation 106-3500 Carrington Rd. Westbank, BC V4T 3C1 Tel: 250.864.0465 sales@gripperair.com DSL 14520-128 Ave. Northwest Edmonton, AB T5L 3H6 Tel: 800.665.1125 www.dslinc.com Duro-Last Roofing Inc. 525 Morley Dr. Saginaw, MI 48601 Tel: 800.248.0280 www.duro-last.com Dynovac Industries Inc. 420, 7700 - 76th Street Close Red Deer, AB T4P 4G6 Tel: 403.346.4877 Fax: 403.346.4877 www.dynovac.ca Effeclean Canada Inc. 421 Lansdowne Ave. Toronto, ON M6H 3Y2 Tel: 416.575.3662 Fax: 416.534.6663 www.effeclean.com ElectraLED, Inc. 12722 62nd St. N, Suite 200 Largo, FL 33773 Tel: 727.561.7610 Fax: 727.561.7605 www.electraLED.com Elsco Lighting Products Ltd. 7440 Tranmere Dr. Mississauga, ON L5S 1K4 Tel: 905.673.2535 Fax: 905.673.0792 www.elscolighting.com Emco Wheaton Retail 2300 Industrial Park Dr. Wilson, NC 27893 Tel: 252.243.0150 Fax: 252.243.4759 www.emcoretail.com Entretien de Lave-Auto Laval Inc. 1350 rue Nationale Terrebonne, QC J6W 6M1 Tel: 450.669.3393 Fax: 450.669.3455 www.laveautolaval.com Epsilon Chemicals Ltd. 1926 94th St. NW Edmonton, AB T6N 1J3 Tel: 780.952.4579 Fax: 780.438.3033 www.epsilonchemicals.com Equipment CP 1663 boul. St-Paul Chicoutimi, QC G7J 3Y3 Tel: 418.693.8080 Fax: 418.693.8906 www.equipementcp.com

❖ Erb and Erb Insurance Brokers 818 Victoria St. N Kitchener, ON N2B 3C1 Tel: 800.265.2634 Fax: 519.741.1977 www.erb-erb.com Eureka Smart Products 802-1 Royal Orchard Blvd Thornhill, ON L3T 3C2 Tel: 647.831.1604 www.eurekasmartproducts.com Eurovac 44 Milvan Dr. North York, ON M9L 1Z3 Tel: 416.744.4276 www.eurovac.com Everbrite LLC 4949 S 110th St. Greenfield, WI 53228 Tel: 414.529.3500 Fax: 414.529.7191 ckrebs@everbrite.com

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Your Full-Service Environmental Solutions Partner

GFL’S DIVERSE SERVICES INCLUDE: • Specialized vacuum services, including but not limited to: car wash/ fuel island inceptors, stormceptors, catch basins, line flushing/ snaking services and confined space entry where appropriate • 24/7 HAZMAT Emergency Response • Containerized services including drum waste removal, absorbent and spill kit supplies Discover the GFL advantage today! For more information and to connect with a GFL rep, contact us at 1.800.541.2527 or info@gflenv.com.

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SUPPLIERS

Exact One Ltd. 4631 Manitoba Rd. SE Calgary, AB T2G 4B9 Tel: 403.287.9411 Fax: 403.214.5999 www.exacta.com

GAS | WASH | EQUIPMENT | DISPLAY

Fiber Glass Systems 1624 Ridge Bend Dr. Wildwood, MO 63038 Tel: 636.346.5629 www.nov.com/fgs Findoor PO Box 669 Okotoks, AB T1S 1A8 Tel: 866.338.8308 www.findoor.ca

Excalibur Water Systems Inc. 142 Commerce Park Dr., Unit M-Q Barrie, ON L4N 8W8 Tel: 877.733.8999 Fax: 705.733.8904 www.excaliburwater.com

Fleming Reid Petroleum Equipment Ltd. Unit 104, 81 Boulder Blvd Stony Plain, AB T2Z 3Z9 Tel: 888.487.0723 Fax: 780.823.0260 www.flemingreid.ca

EXP Services Inc. 1595 Clark Blvd. Brampton, ON L6T 4V1 Tel: 905.793.9800 Fax: 905.793.9641 www.exp.com

Flexx Corporation 1460 Bishop St. N Cambridge, ON N1R 7N6 Tel: 519.621.9955 Fax: 519.621.9755 nando@flexx.ca

Extrutech Plastics Inc. 5902 W Custer St. Manitowoc, WI 54220 Tel: 920.684.9650 Fax: 920.684.4344 www.epiplastics.com FC Lighting | SSL 3609 Swenson Ave. St. Charles, IL 60174 Tel: 800.900.1730 www.fclighting.com Fernrob Pressure Cleaning Systems 98 Whalen St. Miramichi, NB E1V 3W5 Tel: 506.778.8573 www.carwashnb.com

Food Service Solutions Inc. 2 - 6599 Kitimat Rd. Mississauga, ON L5N 4J4 Tel: 905.363.0309 Fax: 905.363.0426 www.foodservicesolutions.ca FormaShape Ltd. 9505 Haldane Rd. Kelowna, BC V4V 2K5 Tel: 250.766.5152 Fax: 250.766.3337 www.formashape.com Forsythe Lubrication Associates Ltd. 120 Chatham St. Hamilton, ON L8P 2B5 Tel: 905.525.7192 Fax: 905.525.7024 www.forsythe.on.ca

Forte Products 4801 Main St. Kansas City, MO 64112 Tel: 816.813.3337 Fax: 816.741.3008 dhimes@forteproducts.com Fragra-Matics Mfg. Co. Inc. PO Box 1140 Pine Bluff, AR 71613 Tel: 870.535.5777 Fax: 870.535.0291 lingram@fragramatics.com Franklin Fueling Systems 3760 Marsh Rd. Madison, WI 53718 Tel: 608.838.8786 Fax: 608.838.6433 knapp@franklinfueling.com Freedom Electronics, LLC 2205 May Crt. NW Kennesaw, GA 30144 Tel: 770.792.8888 Fax: 770.792.8899 craig.bennett@freedomelectronics.com Fuel Quality Services Inc. PO Box 1380 Flowery Branch, GA 30542 Tel: 770.967.9790 Fax: 770.967.9982 www.fqsinc.com FuelMaster/Syntech Systems, Inc 100 Four Points Way Tallahassee, FL 32305 Tel: 800.888.9136 myfuelmaster.com Fuelpoint 300-8120 Beddington Blvd. NW Calgary, AB T3K 2A8 Tel: 403.617.8865 fuelpoint@yahoo.ca

Furever Clean Dog Wash 1654 Brousson Dr. Victoria, BC V8N 5M9 Tel: 250.217.9433 www.fureverclean.ca

Gallop Brush Co 558 Morrice Blvd Imlay City, MI 48444 Tel: 810.721.7255 jherberholz@gallopbrush.com Gemsys Money Handling Services Inc. 2133 Royal Windsor Dr. Unit 13/14 Mississauga, ON L5J 1K5 Tel: 905.823.4316 www.gemsysinc.on.ca Genesis Modular Carwash Building Systems 631 - B Indian Trail Rd. Lilburn, GA 30047 Tel: 888.436.9274 Fax: 770.935.1084 www.genwash.com

GFL Environmental Inc. 100 New Park Place #500 Vaughan, ON, L4K 0H9 Tel:Â 905.326.0101 www.gflenv.com GHC Safety and Security Solutions 7450 1st Line RR3 Arthur, ON N0G 1A0 Tel: 519.848.2171 admin@ghcsafetyandsecurity.com

Gilbarco Veeder-Root 7300 W Friendly Ave. Greensboro, NC 27420 Tel: 336.547.5607 Fax: 336.547.5890 www.gilbarco.com GinSan Industries/Industrial Vacuum Systems 3611 3 Mile Rd. Grand Rapids, MI 49534 Tel: 616.791.8100 Fax: 616.791.9925 www.ginsan.com GIR Nord-Amerique Inc. A503-1001 rue Lenoir Montreal, QC H4C 2Z6 Tel: 514.600.6190 www.gir-na.com Global Payments Canada Inc. 200-3381 Steeles Ave. E Toronto, ON M2H 3S7 Tel: 800-263-2970 Fax: 416.847.4450 info.canada@globalpay.com Glory Global Solutions 445 Applecreek Blvd. #116 Markham, ON L3R 9X7 Tel: 800.363.2309 Fax: 866.406.0776 bill.pettey@ca.glory-global.com Goldcon Industries Ltd. 7331 Bramalea Rd. Mississauga, ON L5S 1C5 Tel: 905.671.1746 Fax: 905.671.1936 nash@goldcon.com Gorman-Rupp of Canada Ltd. 305 Bowman St. Mansfield, OH 44903 Tel: 419.755.1387 www.gormanrupp.com

Gorrie Marketing 2770 Matheson Blvd. E Mississauga, ON L4W 4M5 Tel: 416.760.9100 www.gorriercp.com Graham Fiberglass Reinforced Panels 64 Maple Ave. Inglewood, ON L7C 1J5 Tel: 905.838.2944 Fax: 905.838.3386 www.grahamfrp.com Great Lakes Water Solutions Inc. 16 Tideman Dr. Orangeville, ON L9W 4N6 Tel: 519.942.1809 sagnew@greatlakeswater.ca Green CanPump 2501 Steeles Ave. W Toronto, ON M3J 2P1 Tel: 416.250.7867 www.canpump.com

Greenergy Fuels Canada 107 Germain St. Suite 300 Saint John, NB E2L 2E9 Tel: 506.632.1650 www.greenergy.com/canada GreenHeat Energy Corp. 5250 Satellite Dr. Mississauga, ON L4W 5G5 Tel: 905.212.9166 dreid@greenheatenergy.ca Guardian Chemicals Inc. 155-55202 SH 825 Sturgeon Industrial Park Sturgeon County, AB T8L 5C1 Tel: 780.998.3771 www.guardianchem.ca Gunnebo Canada 9 Van der Graaf Crt. Brampton, ON L6T 5E5 Tel: 877.486.6326 Fax: 905.595.4141 www.gunnebo.ca Hallmark Hose Headquarters/Dauw Auto Wash 348 Arnold St. Wallaceburg, ON N8A 3P5 Tel: 519.627.6056 Fax: 519.627.6220 hallmarkhose1@on.aibn.com Hamilton Manufacturing Corp 1026 Hamilton Dr. Holland, OH 43528 Tel: 419.867.4858 www.hamiltonmfg.com Harco Industries 210 Hall Rd Butler, PA 16001 Tel: 724.637.2553 Fax: 724.637.2061 www.harcoindustries.com Hi-Sharp Products Inc. 69 Baywood Rd. Unit 1 Etobicoke, ON M9V 3Y8 Tel: 647.221.8340 ed@hisharpproducts.com Hosers Car Care Products Ltd. 31 Millennium Pkwy. Belleville, ON K8N 2Z5 Tel: 613.962.5391 Fax: 613.962.5638 hosers@kos.net Hugh Large & Associates Inc. 3432 Garrard Rd. Whitby, ON L1R 2C1 Tel: 647.808.2837 www.convenienceguru.com Huron Valley Sales 6032 Schooner St. Belleville, MI 48176 Tel: 734.944.5200 Fax: 734.944.5800 www.huronvalleysales.com

CCentral.ca

Husky Corp. 2325 Husky Way Pacific, MO 63069 Tel: 443.249.0064 Fax: 443.249.0197 jcouch@husky.com

Hydro Wash System 1501 Main Street North Vancouver, BC V7J 1E1 Tel: 604.986.9274 www.hydrowashsystem.ca Hydro-Spray Wash Systems, Inc. 511 Spruce St., Suite 4 Clearfield, PA 16830 Tel: 814.765.9097 Fax: 888.223.4835 www.hydrospray.com Icon Containment Solutions 905 N Main St., D1 North Salt Lake, UT 84054 Tel: 855.379.7867 Fax: 855.379.7867 www.icontainment.com IDX Inc. 1812 Lorene St. El Dorado, AK 71730 Tel: 800.643.1109 Fax: 870.862.3472 www.idxinc.com ❖ Independent Wash Services Ltd. 9730 27th Ave NW Edmonton, AB T6N 1B2 Tel: 780.435.3325 admin@independentwashservices.com

Infonet Technology Corporation 3480 Gilmore Way Suite 202 Burnaby, BC V5G 4Y1 Tel: 888.925.8125 Fax: 604.689.7599 www.infonet-tech.com Ingersoll Petroleum Services Ltd. 8783 Dale Rd. Cobourg, ON K9A 4J9 Tel: 416.618.6266 Fax: 905.372.7972 www.ingersollpetroleum.ca Innoplast, Inc. 10120 Gottschalk Pkwy. Chagrin Falls, OH 44023-5459 Tel: 800.516.9287 Fax: 440.543.8661 cmcconnell@innoplast.com

Innovative Control Systems 81 Highland Ave. Suite 300 Bethlehem, PA 18017 Tel: 800.642.9396 www.icscarwashsystems.com International Drying Corp. 2510 Route 176, Suite G Prairie Grove, IL 60012 Tel: 815.477.4911 Fax: 815.477.7445 www.Internationaldrying.com InterSteam Technologies 3-12 Bigwin Rd. Hamilton, ON L8W 3R4 Tel: 905.526.1453 Fax: 905.526.8721 elle@intersteam.com Invenco 1 King St. West, Suite 4800-216 Toronto, ON M5H 1A1 Tel: 416.518.2393 www.invenco.com

Inver, Greenergy Fuels Canada 107 Germain St. Suite 300 Saint John, NB E2L 2E9 Tel: 506.632.1650 www.greenergy.com ISTOBAL 1100 Page St. Bristol, VA 24201 Tel: 800.336.8795 info.usa@istobal.com J and B Engineering (Alberta) Inc. 707-10 Ave. SW Suite 150 Calgary, AB T2R 0B3 Tel: 403.470.8022 Fax: 403.355.2297 j.chisholm@jandb-inc.com J and B Engineering Inc. 25 Centurian Dr., Suite 201 Markham, ON L3R 5N8 Tel: 416.229.2636 Fax: 416.229.6965 www.jandb-inc.com JBS Industries 2550 Henkle Dr. Lebanon OH 45036 Tel: 888.745.0720 Fax: 513.228.2810 www.jbsindustries.com J.E. Adams Industries 1025 63rd Ave. SW Cedar Rapids, IA 52404 Tel: 319.363.0237 Fax: 319.363.3867 www.jeadams.com

J.R. Hendry Contractor 2055 Kingsway Sudbury, ON P3B 4K2 Tel: 705.560.4241 Fax: 705.560.4245 jim.hendry@bellnet.ca

Karcher Canada Inc. 6535 Millcreek Dr., 67 Mississauga, ON L5N 2M2 Tel: 905.672.8233 Fax: 905.672.3155 www.karcher.ca

J&J Display Sales 2230 Meadowpine Blvd. Mississauga, ON L5N 6H6 Tel: 888.846.6548 Fax: 905.814.8147 www.jjdisplaysales.com

Keller Equipment Supply 1228 - 26 Ave SE Calgary, AB T2G 5S2 Tel: 403.243.8666 Fax: 403.243.6487 www.keller.ca

Jiffy Lube Canada 1101 Blair Rd. Burlington, ON L7M 1T3 Tel: 800.263.6200 x5008 www.jiffylube.ca

❖ Kleen-Rite Corp. PO Box 886 Columbia, PA 17512 Tel: 800.233.3873 www.kleenrite.com

Jobe Industries, Inc. 1600 W Elizabeth Ave. Linden, NJ 7036 Tel: 908.862.0400 Fax: 908.862.1039 jobeind@comcast.net

KMD Distribution Inc. 1750 Courtneypark Dr. East #4 Mississauga, ON L5T 1W1 Tel: 905.565.7344 Fax: 905.565.7460 www.kmd-distribution.com

John Brooks Co. Ltd. 2625 Meadowpine Blvd. Mississauga, ON L5N 7K5 Tel: 905.567.9222 www.johnbrooks.ca

Kraus Global Inc. 25 Paquin Rd. Winnipeg, MB R2J 3V9 Tel: 204.663.3601 Fax: 204.663.7112 nestey@krausglobal.com

JUICE Air Products (Canada) Inc. 365 Rue McCaffrey St-Laurent, QC H4T 1Z7 Tel: 514.447.3647 Fax: 647.247.1148 www.juiceairproducts.com

Krown Rust Protection 35 Magnum Dr. Schomberg, ON L0G 1T0 Tel: 800.267.5744 Fax: 905.939.8710 info@krown.com

SUPPLIERS

McCowan Manufacturing Ltd. 1760 Birchmount Rd. Toronto, ON M1P 2H7 Tel: 416.291.7111 Fax: 416.291.0180 www.mccowan.ca

Laundrylux 461 Doughty Blvd. Inwood, NY 11096 Tel: 800.645.2204 Fax: 516.371.4400 www.laundrylux.com

Leak Technologies Solutions Ltd PO Box 71119, 8060 Silver Springs Blvd NW Calgary, AB T3B 5K2 Tel: 403.637.0280 pwhite@leaktechsol.ca Leotek, Lite-On Group 1330 Memorex Dr. Santa Clara, CA 95050 Tel: 888.806.1188 meg@leotek.com Liquid Action Systems 401-251 Trans-Canada Hwy Salmon Arm, BC V1E 3B8 Tel: 250.517.0644 sales@liquidaction.com LiquidXpress Solutions Inc. 5380 Timberlea Blvd. Mississauga, ON L4W 2S6 Tel: 647.686.9495 Fax: 905.206.9455 jimcicci@gmail.com Lock America Inc. 9168 Stellar Crt. Corona, CA 92883 Tel: 951.277.5180 Fax: 951.277.5170 www.laigroup.com London Mat Industries Ltd. 635 Newbold St. London, ON N6E 2T8 Tel: 519.681.2980 Fax: 519.685.9318 www.londonmat.com LSI Industries Inc. 10000 Alliance Rd. Cincinnati, OH 45242 Tel: 513.379.3200 www.lsi-industries.com M.W.H. Petroleum Equipment Inc. 2155 Continental Ave. Windsor, ON N9E 3P2 Tel: 519.972.5100 Fax: 519.972.8943 www.mwhpetroleum.com Mackenzie Oil Ltd. 1486 Plank Rd. Sarnia, ON N7T 7H3 Tel: 519.336.0521 cmackenzie@mackenzieoil.com MacNeil Wash Systems 90 Welham Rd Barrie, ON L0K 1E0 Tel: 800.361.7797 www.macneilwash.com MapArt - Tree-Free Greetings 70 Bloor St. E Oshawa, ON L1H 3M2 Tel: 905.438.3705 Fax: 905.723.6677 www.mapart.com Maritime Car Wash Sales & Services Ltd. 4905 Hwy. #2 Wellington, NS B2T 1B6 Tel: 902.861.4747 Fax: 902.861.1651 www.maritimecarwash.ca Mark VII Equipment, Inc. 623 South Service Rd., Unit 1 Grimsby, ON L3M 4E8 Tel: 866.658.9274 Fax: 289.235.7950 www.markvii.net Market Group Ventures Inc. PO Box 40 Shawnigan Lake, BC V0R 2W0 Tel: 250.743.1222 Fax: 250.743.1221 www.pled.promolux.com

GAS | WASH | EQUIPMENT | DISPLAY

Media Resources 1387 Cornwall Rd. Oakville, ON L6L 7T5 Tel: 416.213.0993 Fax: 905.337.9531 www.mediaresources.com Meridian Manufacturing 4232 – 38 St. Camrose, AB T4V 4B2 Tel: 780.672.4516 Fax: 780.672.4759 www.meridianmfg.com MI Petro Construction & Supply Inc. 4330 – 116th Ave. SE Calgary, AB T2Z 3Z9 Tel: 403.589.3121 Fax: 403.252.7585 www.mipetrogroup.com Mighty Flame Canada 95 St. Clair Ave. W, Suite 1403 Toronto, ON M4V 1N6 Tel: 877.438.6444 Fax: 315.923.3720 www.mightyflame.ca Minotaur Guardian Service Ltd. 566 Lynden Rd., RR #8 Brantford, ON N3T 5M1 Tel: 519.647.3729 Fax: 519.647.3198 www.minotaurltd.com Mississauga Mint Ltd. 7585 Torbram Rd., Unit 1 Mississauga, ON L4T 1H2 Tel: 905.678.6468 Fax: 905.673.7664 www.mississaugamint.com Mobil 1 505 Quarry Park Blvd. Calgary, AB, T2C 5N1 Tel: 888.968.3776 www.mobil.ca

❖ Mondo Products 695 Westney Rd. S. Unit #1 Ajax, ON L1S 6M9 Tel: 905.426.9339 Fax: 905.424.5240 www.mondo-products.com MONEXgroup 5075 Yonge St #301 Toronto, ON M2N 6C6 Tel: 866.286.7787 Fax: 866.573.8179 www.monexgroup.com Monitor Inc. PO Box 1315 Sherman, TX 75091 Tel: 903.893.6336 Fax: 903.892.4812 www.monitorinc.com Morrison Brothers Company 325 E 24th St. Dubuque, IA 52001-3356 Tel: 563.583.5701 Fax: 563.583.5028 www.morbros.com Mosaic 12 James St. N. Hamilton, ON L8R 2J9 Tel: 226.989.1446 eric@wearemosaic.com Mosmatic Canada Inc. 6201 Marivaux Saint-Leonard, QC H1P 3H6 Tel: 438.384.1602 www.mosmatic.com Movilume Inc. 96070 42 Ave. NW Edmonton, AB T6E 5R2 Tel: 780.851.2280 www.movilume.com

NOVEMBER/DECEMBER 2019

Mr. Nozzle, Inc. 439 E Harrison St., Suite B Corona, CA 92879 Tel: 951.273.7530 Fax: 951.273.7534

NRB Inc. 115 South Service Rd., W. PO Box 129 Grimsby, ON L3M 4G3 Tel: 905.945.9622 lisasvihus@nrb-inc.com

National Carwash Solutions 1500 37th St. SE Grimes, IA 50111 Tel: 800.284.7956 www.ncswash.com

Nu-Media Display Systems Inc. 165 Matheson Blvd. E Mississauga, ON L4Z 3K2 Tel: 905.568.0990 Fax: 905.568.0949 www.nu-mediadisplays.com

National Energy Equipment Inc. 1850 Derry Rd. E Mississauga, ON L5S 1Y6 Tel: 866.574.5100 www.nee.ca National Parts Distributing Ltd. 311-33 St. N Lethbridge, AB T1H 3Z6 Tel: 587.486.9925 Fax: 403.327.4660 www.npdl.ca National Pride Equipment 1266 Middle Rowsburg Rd. Ashland, OH 44805 Tel: 800.537.6788 Fax: 419.281.5526 www.nationalpridecarwash.com National Wash Inc. 2 Simpson Rd. Lindsay, ON K9V 6H2 Tel: 800.420.8069 Fax: 705.324.2143 www.nationalwash.com Nayax LLC 11350 McCormick Rd Hunt Valley, MD 21031 Tel: 416.450.0072 Gilad@Nayax.com Neptune Automated Wheel Wash Systems 174 Cornerstone Crt., Suite B Hot Springs, AR 71913 Tel: 501.525.8484 Fax: 501.520.5206 www.neptunewash.com Nor-Ag Ltd. #18 Burnt Valley Ave. Red Deer, AB T4P 0M5 Tel: 403.341.3767 Fax: 403.341.3765 www.noragltd.ca Norstar Industries 27157 Hwy. 422, Box 119 RR 1 Morris, MB R0G 1K0 Tel: 204.296.8395 Fax: 204.746.8074 www.u-drain.ca Northern Dock Systems 415 Ambassador Dr. Mississauga, ON L5T 2J3 Tel: 866.601.1758 www.northerndocksystems.com NOV Fiber Glass Systems 17115 San Pedro Ave., Suite 200 San Antonio, TX 78232 Tel: 210.477.7500 Fax: 210.477.7560 www.nov.com/fgs NoviClean Inc. 1045 19th Ave. SE Calgary, AB T2G 1M1 Tel: 403.400.5866 richard@noviclean.ca Novus Glass 8658 Commerce Crt. Burnaby, BC V5A4N6 Tel: 647.293.9546 Fax: 952.946.0461 www.Novusglass.com Novyc International 2298 Ch. St. Francois Montreal, QC H9P 1K2 Tel: 514.683.0300 Fax: 514.683.0068 dcescon@novyc.com

Nuform Building Technologies Inc. 100 Galcat Dr. Unit 2 Woodbridge, ON L4L 0B9 Tel: 905.652.0001 www.nuformdirect.com

Oasis Car Wash Systems 1909 E 12th St. Galena, KS 66739 Tel: 800.892.3537 Fax: 620.783.5735 www.oasiscarwashsystems.com Octaform 520-885 Dunsmuir St. Vancouver, BC V6C 1N5 Tel: 888.786.6282 Fax: 604.408.0595 www.octaform.com/applications/ vehicle-wash/

Ontario Petroleum Contractors Association 387 Mapleview Dr. W Barrie, ON L4N 9G4 Tel: 866.360.6722 www.opcaonline.org

PDQ Manufacturing Inc. 1698 Scheuring Rd. De Pere, WI 54115 Tel: 920.983.8333 Fax: 920.983.8333 www.pdqinc.com PECO Car Wash Systems 244 Rex Blvd. Auburn Hills, MI 48326 Tel: 248.299.5800 Fax: 248.299.9001 www.pecocarwash.com PELCO Systems 1176 Frances St. London, ON N5W 2M1 Tel: 519.451.2070 Fax: 519.451.8561 sales@pelcosystems.com Petrocare Construction Services Inc. 1202 Ave. X S Saskatoon, SK S7M 3H9 Tel: 306.931.2344 Fax: 306.668.7655 www.petrocare.ca PetroClear 200 South Fourth St. Albion, IL 62806 Tel: 618.445.4395 Fax: 618.445.4040 www.petroclear.com Petroles Crevier Inc. 2025, rue Lucien-Thimens Saint-Laurent, QC H4R 1K8 Tel: 514.331.2951 Fax: 514.331.9212 www.crevier.ca Petroleum Containment Inc. 8873 Western Way Jacksonville, FL 32256 Tel: 904.358.1700 Fax: 904.358.1702 www.pcisumps.com

OPW Retail Fueling 9393 Princeton-Glendale Rd. Hamilton, OH 45011 Tel: 513.870.3315 Fax: 513.870.3157 www.opwglobal.com

PetroMaxX Construction Ltd./MaxX Group of Companies 15-3347, 262 St. Aldergrave, BC V4W 3V9 Tel: 604.856.1566 Fax: 604.856.7540 www.maxxgroupofcompanies.ca

Oximist 58 Kirkland Pl. Whitby, ON L1P 1X1 Tel: 289.314.8960 mikebiz01@yahoo.com

Phoenix Petroleum PO Box 3057 Stn. B Fredericton, NB E3A 5G8 Tel: 866.459.6261 janice.mcneill@phoenixpetro.ca

Pacific Insurance Broker Inc. 120 East Beaver Creek Rd. Suite 101 Richmond Hill, ON L4B 4V1 Tel: 416.494.1268 www.pacins.ca

Plastics Plus Ltd. 12948 - 148 St. Edmonton, AB T5L 2H8 Tel: 780.443.4100 Fax: 780.489.5589 doug@plasticsplusltd.com

Pantron Automation Inc. 109 Hubbard St. Belmont, NC 28012 Tel: 704.825.4965 Fax: 704.825.4969 www.pantron.com Pappi Lighting 5598 Ambler Dr. Mississauga, ON L4W 2K9 Tel: 905.625.1139 pappi@pappilighting.com Pathways Financial Services 2221 Snead Rd. Burlington, ON L7M 4X2 Tel: 905.220.0279 www.pathwaysfinancial.ca PD McLaren Limted 104-9725 192nd St. Surrey, BC V4N 4C7 Tel: 604.371.3732 Fax: 778.298.2295 www.pdmclaren.com PDI Software 11675 Rainwater Dr. Suite 300 Alpharetta, GA 30009 Tel: 254.410.7600 Fax: 778.298.2295 www.pdisoftware.com

PM Electric Corporation 12925-148th St. Edmonton, AB T5L 2H9 Tel: 780.454.6490 www.pmelectric.ca PMP Corp. PO Box 422, 25 Security Dr. Avon, CT 06001 0422 Tel: 800.243.6628 Fax: 888.674.0196 www.pmp-corp.com Portwest Wash Systems 19522 - 96th Ave., Unit #2 Surrey, BC V4N 4C3 Tel: 604.888.6829 Fax: 604.888.6849 portwest@telus.net ❖ Power Pressure Systems Inc. 285793 Airport Road Unit B Norwich, ON N0J 1P0 Tel: 519.468.3886 Fax: 519.468.2078 www.powerpressure.ca

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PowerSteam Technology Inc. 2211 Sherobee Rd. Mississauga, ON L5A 2H5 Tel: 416.428.0686 www.powersteaminc.ca Principal LED 3490 Venture Dr. San Angelo, TX 76904 Tel: 810.632.5004 jeffb@p-led.com Pro Wash/Ceccato USA PO Box 441 Benton, KY 42025 Tel: 270.527.1366 Fax: 270.527.7042 randy@procarwashequipment.com Pro-Tech Environmental Services Inc. 40 Bruce St. Oakwood, ON K0M 2M0 Tel: 705.953.2012 Fax: 705.953.2024 nancyatkinson@xplornet.com ProMinent Fluid Controls Ltd. 490 Southgate Dr. Guelph, ON N1G 4P5 Tel: 888.709.9933 Fax: 519.836.5226 www.prominent.ca ProTELEC Checkmate 200-1450 Mountain Ave. Winnipeg, MB R2X 3C4 Tel: 204.975.0699 Fax: 204.947.3078 www.protelecalarms.com Proto-Vest Inc. 7400 N Glen Harbor Blvd. Glendale, AZ 85307 Tel: 800.521.8218 Fax: 623.872.6150 www.protovest.com Provincial Partitions Ltd. 5135 Creekbank Rd. Mississauga, ON L4W 1X2 Tel: 800.387.7614 Fax: 866.551.9256 www.pro-part.com \

\\\ ❖ Pumps & Pressure Inc. 7018 Johnstone Dr. Red Deer, AB T4P 3Y6 Tel: 403.347.9770 Fax: 403.343.7922 www.pumpsandpressure.com PurClean-PurWater 3315 Orange Grove Ave North Highlands, CA 95660 Tel: 800.882.8854 www.purclean.com QC Signworks Inc. 99 Hooper Rd. Barrie, ON L4N 4S4 Tel: 705.719.7470 Fax: 705.719.6228 www.qcsignworks.com R. A. Pilkey Service Station Maintenance PO Box 43 Burgessville, ON N0J 1C0 Tel: 519.424.9121 Fax: 519.424.9121 Raymar Equipment Service 26 Napier Ct. Utopia, ON L0M 1T0 Tel: 705.733.1459 Fax: 705.733.1474 www.raymarequip.ca RBI Structures 5513 Vine St. Cincinnati, OH 45217 Tel: 513.242.0310 Fax: 513.242.0816 www.rbistructures.com

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RDM Industrial Electronics 850 Harmony Grove Rd. Nebo, NC 28761 Tel: 800.282.5183 Fax: 828.652.2697 www.rdm.net Real Estate Homeward Brokerage 1858 Queen St. E Toronto, ON M4L1H1 Tel: 416.694.3336 Fax: 416.693.4284 www.carwash.fifo.com Red Leonard Associates 1340 Kemper Meadow Dr. Cincinnati, OH 45240 Tel: 513.574.9500 Fax: 513.574.8862 www.redleonard.com revinmedia 36 Central Park Ave. Dundas, ON L9H 2M7 Tel: 905.616.6115 tim@revinmedia.com Rocky’s Imports 827 Raymer Rd. Kelowna, BC V1W 1J7 Tel: 888 746.9966 Fax: 250.763.1278 www.rockysimports.com

Rockyview Industries Inc. 7110 Fairmount Dr SE Calgary, AB T2H 0X4 Tel: 403.293.1188 Fax: 403.293.1717 www.rockyviewindustries.com Roll-A-Shade 112 College St. Toronto, ON M5G 1L6 Tel: 416.639.1365 Fax: 416.639.1366 paul.bruin@rollashade.com

Service Station Computer Systems, Inc. 650 Work St., Suite A Salinas, CA 93901 Tel: 800.972.7727 Fax: 831.422.1463 www.sscsinc.com Services Standard P.R.T. 935-48th Ave. Lachine, QC H8T 2S4 Tel: 514.502.0124 Fax: 514.634.7927 sales@standardchange.ca Servicestat Ltd. 2675 Rena Rd. Mississauga, ON L4T 1G6 Tel: 905.678.1394 Fax: 905.678.1416 ray@servicestat.ca Shore Corp. 2917 Spruce Way Pittsburgh, PA 15201 Tel: 412.471.3330 Fax: 412.471.3260 www.magicblend.com Shure Manufacturing 1901 West Main St. Washington, MO 63090 Tel: 800.227.4873 www.shureusa.com Sigma Oil Corp AZ/ Series2k 15310 W Bell Rd. Surprise, AZ 85374 Tel: 623.266.3600 www.series2k.com Sika Canada Inc. 601 Delmar Ave. Pointe-Claire, QC H9R 4A9 Tel: 514.697.2610 Fax: 514.697.3910 henry.mary@ca.sika.com

Soleil Car Wash Solutions Inc. 9664-205 192 St. Surrey, BC V4N 4C6 Tel: 604.417.9850 www.soleilcws.com

SIR Solutions 3565 Jarry E, Suite 650 Montreal, QC H1Z 4K6 Tel: 844.687.6747 Fax: 514.593.4810 infoventes@sirsolutions.com

Sonax Canada 2344 South Sheridan Way Mississaga, ON L5J 2M4 Tel: 800.263.2914 Fax: 905.822.3632 carson@sonaxcanada.com

SITE Capital 5100 South Service Rd., Unit 2 Burlington, ON L7L 6A5 Tel: 905.319.0458 Fax: 905.319.7692 www.sitecapital.ca Site-Check Research Group 237 12A St. NE Calgary, AB T2E 4R6 Tel: 403.283.8833 www.sitecheckresearch.com

SONNY’S The Car Wash Factory 5605 Hiatus Rd. Tamarac, FL 33321 Tel: 800.327.8723 Fax: 954.779.2484 www.sonnysdirect.com

Smart Energy Solutions 945 Middlefield Rd., Unit 1 Scarborough, ON M1V 5E1 Tel: 416.754.2000 Fax: 416.754.2004 altafjiwani@rogers.com

Southwest Energy Control Systems Of Canada 1738 Orangebrook Crt. Unit 13 Pickering, ON L1W 3G8 Tel: 905.420.8400 www.southwestenergy.ca

Smith Water Systems 9408 Wellington Rd. 124, PO Box 787 Erin, ON N0B 1T0 Tel: 519.833.2000 Fax: 519.833.2012 www.smithwatersystems.ca

Sparkle Solutions Corp. 100 Courtland Ave. Concord, ON L4K 3T6 Tel: 647.308.2625 brucem@sparklesolutions.ca

SoBrite Technologies 809 W Center St. Eureka, IL 61530 Tel: 309.467.2335 www.sobrite.com

Spencer Turbine Company 600 Day Hill Rd. Windsor, CT 6095 Tel: 860.688.8361 Fax: 860.688.0098 www.spencerturbine.com

Soft Signs 207353 Hwy 9 Mono, ON L9W 6J2 Tel: 519.938.9986 Fax: 519.938.8562 www.softsigns.com

SRP Canada 802 Cochrane Dr. Suite 1 Markham, ON L3R 8C9 Tel: 905.947.8791 Fax: 905.947.9147 kjohnson@creativeplanco.com

RTS Retail 1027 Industrial Place St. Clements, ON N0B 2M0 Tel: 800.663.2803 www.rtsretail.ca Ryko Solutions 1500 37th St. SE Grimes, IA 50111 Tel: 800.284.7956 www.ryko.com S. Bravo Systems, Inc. 2929 Vail Ave. Commerce, CA 90040 Tel: 800.282.7286 Fax: 323.205.3860 www.sbravo.com SCS Consulting Group 30 Centurian Dr., Suite 100 Markham, ON L3R 8B8 Tel: 905.475.1900 clee@scsconsultinggroup.com Se-Kure Domes & Mirrors Inc. 1139 Haines Blvd. Sturgis, MI 49091 Tel: 269.651.9351 www.domesandmirrors.com SecurTek - A SaskTel Co. 70-1st Ave. N Yorkton, SK S3N 1J6 Tel: 306.786.4305 Fax: 306.782.5255 www.securtek.com SEM 3610 Valiquette St-Laurent, QC H4S1X8 Tel: 888.334.7569 Fax: 514.334.5922 www.sem.ca Service D’Échange RapidGaz 241 St-Charles sud Granby, QC J2G 7A7 Tel: 450.375.6644 Fax: 450.361.2424 www.rapidgaz.net

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WASH LINKS is a 800. 327-8723 member of SONNY’S Select Service Organization Call Bill Barber at 1-855-695-3141 or email at bill@washlinks.ca

SUPPLIERS Standard Change-Makers Inc. 3610 Valiquette St. Saint-Laurent, QC H4S 1X8 Tel: 514.634.2630 www.standardchange.com Steamericas 808 Hindry Ave. #E Inglewood, CA 90301 Tel: 310.327.8900 Fax: 866.275.3582 www.steamericas.com Steelcraft 446 AIbert St., PO Box 130 Waterloo, ON N2J 4A1 Tel: 800.265.8840 www.steelcraftinc.com Stevens Car Care Products, Inc. 35784 Lakeland Blvd. Unit 6 Eastlake, OH 44095 Tel: 440.954.3773 www.stevenscarcare.com STI Conveyor Systems 40 Mills Rd., Unit H Barrie, ON L4N 6H6 Tel: 705.728.4868 Fax: 705.728.2047 www.sticonveyor.com Sunshine Door 1612 Welbourn Cove NW Edmonton, AB T6M 2M5 Tel: 780.722.8227 www.sunshinedoor.com Dan@sunshinedoor.com Superior Canopy Corp. 2435 E Bellefontaine Rd. Hamilton, IN 46742 Tel: 260.488.4065 Fax: 260.488.4063 www.superiorcanopy.com Sureguard/Post Guard 5 Shirley Ave. Kitchener, ON N2B 2E6 Tel: 800.756.3537 www.sureguard.ca Talius 5501-46 Ave SE Salmon Arm, BC V1E 4S1 Tel: 800.665.5550 www.talius.com Tank Traders 54 Rue Principal La Salle, MB R0G 1B0 Tel: 866.553.2131 www.tanktraders.com

Tanks Direct 11735- 231 St. NW Edmonton, AB T5S 2C5 Tel: 780.455.5207 Fax: 780.455.4982 www.tanksdirect.ca Tech1st Wash Systems Hamilton, ON Tel: 289.244.0033 www.tech1st.ca jj@tech1st.ca Technical Standards and Safety Authority (TSSA) 3300 Bloor St. W, Centre Tower, 14th Fl. Toronto, ON M8X 2X4 Tel: 416.734.3437 GGolea@tssa.org Teksign Inc. 86 Plant Farm Blvd. Brantford, ON N3S 7W3 Tel: 519.756.1089 Fax: 519.756.0895 www.teksign.com Telco Sensors 1456 Center Park Dr. Charlotte, NC 28217 Tel: 800.253.0111 Fax: 704.357.9373 www.telcosensors.com

Ten Lives Industries 60 Heaton Ave. Winnipeg, MB R3B 3E3 Tel: 204.956.2860 Fax: 204.943.9065 tenlives@earnware.net

United Sign 444 Irwin Ave. Muskegon, MI 49444 Tel: 231.733.5692 Fax: 231.725.7314 rbogue@UnitedSign.com

Terra Environmental Technologies 4 Parkway N Deerfield, IL 60015 Tel: 866.940.3003 Fax: 712.294.1284 www.terracairdef.com

Universal Valve Co. 478 Schiller St. Elizabeth, NJ 7206 Tel: 800.223.0741 Fax: 908.351.0369 www.universalvalve.com

The Sarjeant Co. Ltd. PO Box 277 Barrie, ON L4M 4T2 Tel: 705.728.2460 Fax: 705.728.8643 www.sarjeantco.com

Upwardor Corp. 8025 Lawson Rd. Milton, ON L9T 5C4 Tel: 905.670.3363 Fax: 905.876.3533 www.upwardor.com

Tommy Car Wash Systems 581 Ottawa Ave. Suite 300 Holland, MI 49423 Tel: 616.494.0771 www.tommycarwash.com

Vacutech LLC PO Box 3048 Sheridan, WY 82801 Tel: 307.675.1982 www.vacutechllc.com

Toshiba Tec Canada Inc. 370 Britannia Rd. E, Unit 1 Mississauga, ON L4Z 1X9 Tel: 905.890.8283 Fax: 905.890.0082 www.toshibateccanada.com

Valvoline Express Care Quick Lube 905 Winston Churchill Blvd. Mississauga, ON L8G 4G8 Tel: 905.351.0962 Fax: 905.855.4322 www.valvoline.com

Total Cleaning Systems Inc. 103 Somercrest Manor SW Calgary, AB T2Y 3C2 Tel: 403.254.2754 Fax: 403.201.8387 www.totalcleaningsystems.com

Vapor Systems Technologies Inc. 650 Pleasant Valley Dr. Springboro, OH 45066 Tel: 937.704.9333 Fax: 937.704.9443 www.vsthose.com

Total Meter Services Inc. 70 Worcester Rd. Etobicoke, ON M9W 5X2 Tel: 416.225.5867 www.totalmeter.com

VDMS Canada Inc. 2460 Tedlo St. Unit C Mississauga, ON L5A 3V3 Tel: 888-611-VDMS www.venddatams.com

Towels by Doctor Joe PO Box 114 Gibbsboro, NJ 08026 Tel: 800.944.3192 Fax: 856.488.5200 rx@towelsbydoctorjoe.com

Veeder-Root Co. 125 Powder Forest Dr. Simsbury, CT 06070 Tel: 860.651.2879 Fax: 860.651.2719 marketing-programs@veeder.com

❖ Transchem Group - Chemicals 1225 Franklin Blvd Cambridge, ON N1R 7E5 Tel: 800.265.9100 sales@transchem.com

Tanknology, a Division of EnGlobe 1800 Appleby Line, Unit 4 Burlington, ON L7L 6A1 Tel: 800.465.1577 Fax: 905.681.6473 www.tanknology.ca

GAS | WASH | EQUIPMENT | DISPLAY

Velocity Water Works 520 Randolph Dr. Appleton, WI 54913 Tel: 920.423.7170 Fax: 844.348.9001 www.velocitywaterworks.com Verifone Inc. 36 Sherwood St. Brockville, ON K6V 5N2 Tel: 613.498.6212 jim_s6@verifone.com

❖ Transchem Group - Equipment & Services 1465 Strasburg Rd Kitchener, ON N2R1H2 Tel: 800.265.9100 www.transchem.com

VP Racing Fuels & Lubricants 204 East Rhapsody Dr. San Antonio, TX 78216 Tel: 877.515.1733 Fax: 210.437.0475 www.vpracingfuels.com

TSS Inc. 11450 Stephens Rd. Warren, MI 48089 Tel: 800.682.7446 Fax: 586.427.0076 www.tsscws.com

Waleco Inc. 5611 McAdam Rd. Mississauga, ON L4Z 1N4 Tel: 905.712.4915 Fax: 905.712.2156 www.waleco.ca

Turtle Wax Pro 1225 Franklin Blvd. Cambridge, ON N1R 7E5 Tel: 800.265.9100 www.turtlewaxpro.com

Wallace E McBrien Inc. 35 Taylor Blvd. Port Perry, ON L9L 1B2 Tel: 905.985.5550 /Toronto 416.494.2407 wemcbrien@bellnet.ca

Ultra Lite Shutters 7307-40 St. SE Calgary, AB T2C2K4 Tel: 403.280.2000 Fax: 403.280.1558 www.ultraliteshutters.ca

Warsaw Chemical Co. Inc. PO Box 858 Warsaw, IN 46581 Tel: 574.267.3251 Fax: 574.267.3884 www.warsaw-chem.com

Uniban Canada inc. 2115, des Laurentides Blvd. Laval, Quebec H7M 4M2 Tel: 800.667.7858 www.unibancanada.ca

Wash Pros Inc. 13855 – 156 Street NW Edmonton, AB T6V1J1 Tel: 844.297.9274 Fax: 780.488.6360 www.washpros.ca

Unitec 7125 Troy Hill Dr. Elkridge, MD 21075 Tel: 443.561.1200 Fax: 410.579.6827 www.startwithunitec.com

NOVEMBER/DECEMBER 2019

Wash World Group Inc. 111-1919 27 Ave. NE Calgary, AB T2E 7E4 Tel: 403.250.1374 www.washworldgroupinc.com

WashCard Systems 2005 Gateway Circle Centerville , MN 55038 Tel: 651.439.5740 www.washcard.com Washex 405 Dawson Rd. N Winnipeg, MB R2J 0S8 Tel: 204.233.9600 Fax: 204.231.0716 www.washex-ics.com

❖ WashLinks 655 Queensway E Mississauga, ON L5A 3X6 Tel: 416.616.2428 Fax: 905.273.7271 bill@washlinks.ca WASHTECH 190 Southgate Dr. Guelph, ON N1G 4P5 Tel: 519.824.5434 donloder@wash-tech.ca Washtech Ltd. 335-3750 46th Ave. SE Calgary, AB T2B 0L1 Tel: 403.243.1312 Fax: 403.243.1301 www.washtech.ca Washworld, Inc. 2222 American Blvd. De Pere, WI 54115 Tel: 888.315.7253 Fax: 920.983.0200 www.washworldinc.com

Wayne Fueling Systems (part of Dover Fueling Solutions) 40 Sharp Rd. Brighton, ON K0K 1H0 Tel: 613.475.3313 www.wayne.com Webco Lighting Ltd. #8-2100 Denview Ave. London, ON N6G OJ5 Tel: 519.643.6913 Fax: 519.657.8849 db@webcolighting.com West Country Pump and Filtration Ltd. Bay 5-5700 Barlow Trail SE Calgary, AB T2C 1Z9 Tel: 403.827.2345 www.westcountrypumpandfiltration.com Westeco Inc. #101, 125 South Ave. Spruce Grove, AB T7X 3B3 Tel: 780.962.2530 Fax: 780.962.2299 jamie@westeco.ca

Western Oil Services Ltd. 19840 57a Ave. Langley, BC V3A 6G6 Tel: 604.514.4787 Fax: 604.514.4688 sales@westernoilservices.com

Western Refrigeration & Beverage Equipment Ltd. 1232-36 Ave. NE Calgary, AB T2E 6M8 Tel: 403.250.9656 Fax: 403.291.9213 www.wr.ca

Wet Water Industries Ltd. 4505-48 Ave. Lacombe, AB T4L 2C1 Tel: 403.782.9636 Fax: 403.782.9606 www.wetwater.net Wex, Inc. 97 Darling Ave. South Portland, ME 04106 Tel: 207.576.7690 www.wexinc.com Whoosh Inc. 185 Bridgeland Ave., Unit 111 Toronto, ON M6A 1Y7 Tel: 416.781.3381 Fax: 416.781.6332 www.whooshinc.com Wilden (part of PSG, a Dover Company) 22069 Van Buren St. Grand Terrace, CA 92313 Tel: 909.422.1700 Fax: 909.783.3440 www.wildenpump.com Wilson Display Limited 1645 Aimco Blvd. Mississauga, ON L4W 1H8 Tel: 905.625.9200 Fax: 905.625.3199 www.wilsondisplay.com

Wiz-Tec Computing Technologies Inc. 17-4312 Ogden Rd. SE Calgary, AB T2G 4V3 Tel: 403.250.8660 Fax: 403.476.8935 www.wiz-tec.ca Wolf Distributing 53 Sunset Common Cochrane, AB T4C 0M1 Tel: 587.577.6575 www.wolfdsi.com mikeg@wolfdsi.com

World Fuel Services Canada 2-5100 South Service Rd. Burlington, ON L7L 6A5 Tel: 877.216.9987 Fax: 905.319.7692 www.xtrenergy.ca Wwwash Canada 3615 Sierra Morena Rd. SW Calgary, AB T3H 3A7 Tel: 639.471.4990 X-Stream Wash Systems 12730 Spectrim Ln., Suite C Midlothian, VA 23112 Tel: 804.739.6350 Fax: 804.302.5205 don@x-streamwashsystems.com XSite Group Inc. 140 Welland Ave., Unit 16 St. Catharines, ON L2R 2N6 Tel: 905.346.0864 www.xsitegroup.ca Yara North America Inc. 100 N Tampa St., Suite 3200 Tampa Bay, FL 33602-5830 Tel: 813.222.5733 Fax: 813.222.3855 www.air1def.com ZCL Composites Inc. 1420 Parsons Rd. SW Edmonton, AB T6X 1M5 Tel: 800.661.8265 www.zcl.com ❖ Zep Vehicle Care, Inc. 2930 Waters Rd., Suite 230 Eagan, MN 55121 Tel: 877.326.9274 www.zepvehiclecare.com

CCentral.ca

Suppliers, what’s new in your product line? Contact Elijah Hoffman at 647.558.0103 or ehoffman@ensembleiq.com

Product News

PRODUCTS, EQUIPMENT AND SERVICES

THE NEXT-GENERATION SURFACE PROTECTANT AND SEALANT WITH CERAMIC TECHNOLOGY.

AERODRY - THE QUIET DRYERS.

Meet or exceed sound reduction requirements. Increase your efficiency and success economically. Free-standing, maintenance-free models complement any type, size and brand of wash facility. Installations in auto plants, vehicle processing facilities and truck, train and bus facilities. Read about our commitment to quality at www.aerodrysystems.com.

YOUR FULL-SERVICE ENVIRONMENTAL SOLUTIONS PARTNER

GFL’S DIVERSE SERVICES INCLUDE: • Specialized vacuum services, including but not limited to: car wash/ fuel island inceptors, stormceptors, catch basins, line flushing/ snaking services and confined space entry where appropriate • 24/7 HAZMAT Emergency Response • Containerized services including drum waste removal, absorbent and spill kit supplies Contact us at 1.866.417.2797 or info@gflenv.com Green Today. Green For Life. www.gflenv.com

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Incorporating ceramic particles enhances gloss and provides a durable and long-lasting sealant power. Ceramics magnify the hydrophobic effect of drying agents and helps shed water from the vehicle surface rapidly. Offer this product as an “a la carte” item or upsell customers to the top wash package. Product #: HP-819 Available sizes: 2.5, 5, & 30 USG / 9.45, 18.9, & 114L Scent: Watermelon 1.800.265.9100 www.turtlewaxpro.com

“WHEN DEPENDABILITY MATTERS” Market leader in Petroleum POS Systems, driving excellence across North America. With thousands of systems installed coast to coast, the Bulloch BT9000 is the most widely used and best supported station controller available in Canada. 905.678.9818 | www.bullochtech.com

NOVEMBER/DECEMBER 2019

| 29

CANADIAN CANADIAN

CARWASH CARWASH ASSOCIATION ASSOCIATION DIRECTORS Christopher Armena – Morgan Arnelien –

MARK VII

ENERGY PRODUCTS, FEDERATED

CO-OPERATIVES LIMITED

Jeff Beam –

MONDO PRODUCTS CO LTD

Domenic DiMonte –

CROSSTOWN CAR WASHES

Sameer Haidari – circle k – CENTRAL CANADA division Jason Kaye –

BAYVIEW CAR WASH LTD.

Sean McBride –

CLEANING SYSTEMS INC.

Terry McGowan – Karen Smith –

SALES, MOSAIC

VALET CAR WASH

Terry McGowan Tim Walker – Rudy van Woerkom –

MOSAIC

REVINMEDIA BIG CITY AUTO N TRUCK

WASH

Mark Vella –

7-ELEVEN

NATIONAL OFFICE Director of Operations Kristen Lépine Dos Santos, CAE Accountant Ricky Nason Event Coordinators Jaime Richards Martha Feenstra Canadian Carwash Association Please note our new address: 411 Richmond Street East, Suite 200 Toronto, Ontario M5A3S5

FIND A

CARWASH › THE CARWASH SEARCH FEATURE ‹

canadiancarwash.ca/search http://canadiancarwash.ca/search on the CCA website has close to a thousand member sites on it. Is your carwash listed? Member sites are listed for free, contact office@canadiancarwash.ca for more information.

NOVEMBER/DECEMBER 2019

THE WASH VOLUME REPORTING PROGRAM INTRODUCES NEW UPGRADES The Canadian Carwash Association, together with Kent Group, are pleased to announce exciting changes to the Wash Volume Reporting Program. Since 2006, the Wash Volume Reporting Program has been the foremost source of carwash data for the Canadian carwash industry providing Canada-wide statistics on cycles and revenues. As of September 2019 the new enhanced reporting interface includes robust analytics and graphical displays. Available to users on a monthly basis, the new platform includes historical data back to 2017 allowing trend comparisons over a long range. In addition, users have the flexibility to filter or group together different regions or carwash types to modify views and display only the data that suits their specific needs. Fundamentally, this system saves carwash owners time; all available data and analytics is in one user-friendly file, providing ease of access and use. What has not changed with these new improvements is the commitment to ensure user confidentiality within the program. No individual company names or revenue are ever shared. Regional and carwash by type data is shared only if there is a minimum of three participants submitting data. Join now with hundreds of other carwashes to start benefiting from these robust carwash analytics. To join the program, please contact CCA national office at office@canadiancarwash.ca.

INDUSTRY FORUM INDUSTRY FORUM DEDICATED TO SHARING KNOWLEDGE AND BEST PRACTICES IN THE CARWASH INDUSTRY

LEADERSHIP WORTH FOLLOWING IN CAR WASHING

In November 2011, I stumbled into what would become a life-changing event. I had just toured an Express Exterior car wash in Cheyenne, for Breeze Thru Car Wash and all I could think about is, “how do more people not know about this?!” It was a business with a myriad of opportunity. One which I could apply my diverse background in trades and business education toward. I recall almost being in disbelief that a business could offer hands-on learning for mechanical, electrical, plumbing and other unique systems…I was compelled to tell the world about this! In 2017, after the International Carwash Association in Las Vegas, I felt a welling up in my soul of contribution to people via this great industry of which I had come to love. Having

interviewed more than 12,500 people, I had the first-hand experience of identifying what was missing in people’s lives absence of contribution, purpose and passion. The root cause, I believed, had much to do with self-value, aptitude and ability. So began my vision of a program, Leadership Worth Following (LWF)! The Vision of LWF is: A dynamic, forwardthinking program that enhances the value of the car wash industry and develops successful contributors for communities. LWF is comprised of individuals that are like-minded contributors to society via their car wash businesses. LWF travels all over to identify individuals with desire to enhance the car wash industry and discover actionable items via mentorship that result in positive impacts. Do you see a place where you can serve other’s deepest desires or do you see a demand for “clean, dry and shiny cars”? If you can wrap your mind around the first idea, your business will thrive. Unlock the potential to serve others greatest needs in life and they will inevitably serve the needs

CCA ANNUAL GOLF TOURNAMENT:

CCA would like to thank the sponsors who supported this year’s golf tournament:

ANOTHER GREAT SUCCESS

The 2019 Canadian Carwash Association’s Annual Golf Tournament was held on September 12th at Blue Springs Golf Club in Acton, drawing 92 participants for 18 holes of golf.

DINNER SPONSOR:

of your business. To learn more and get closer to the LWF initiative, search for us on Facebook at, “Leadership Worth Following #LWF”. I am eager to connect with you all and dive deep into what makes the car wash industry so fantastic! Humbly, Justin Salisbury Breeze Thru Car Wash- COO Leadership Worth Following- Founder

GOLF CART SPONSOR:

HOLE SPONSORS:

The tournament brought together carwash operators and top suppliers in the carwash industry and gave them an opportunity to get out of the office and network. The day wrapped up with the Transchem Dinner, raffle prize table and a live auction with prizes totaling over $14,000! A portion of the proceeds were donated to CCA’s charity of choice – The Canadian Spinal Research Organization.

CANADIAN CARWASH ASSOCIATION CANADIAN CARWASH ASSOCIATION

HUNGRY FOR GROWTH DÃ&#x2030;PANNEUR JULES INVESTS IN 200+ MENU ITEMS

C-stores take a bite out of foodservice Buzzworthy caffeinated energy drinks

INSIDE:

Protein/energy bars boost sales

NOVEMBER/DECEMBER 2019 CCentral.ca @CSNC_Octane PM42940023

NOVEMBER/DECEMBER 2019 Volume 2 | Number 6

PHOTO: JONATHAN SAMSON

CONTENTS

ADVERTISERS

Cheesewich ............................................................19 Coco5 ......................................................................17 Convenience U CARWACS Show .......................29 ITWAL Ltd ...............................................................31 JTI Macdonald Corp ...............................................4 Kracks.......................................................................11 Mondelez Canada Inc............................................21 National Smokeless Tobacco Company ............... 2 On The Go Snacks .................................................18 Scandinavian Tobacco Group Canada................25 SeaStick Snack ......................................................20 Star Women in Convenience ................................. 7 The Great Canadian Meat Company...................16 Vanilla Prepaid ........................................................14

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STAY CURRENT

Editor’s Message Time to celebrate

The Buzz People, places, news and events

Quick Bites Raise the bar

Top Ops Retail resolutions

2019 Awards Ceremony Star Women in Convenience

Feature Tops New Products Awards winners

COVER STORY Dépanneur Jules: Where everybody knows your name

Foodservice Feature The way to consumers’ hearts is through their stomachs

Category Check Buzzworthy caffeinated energy drinks

Conference Highlights Hitting the CICC summit

Backtalk Q&A with Kathy Perrotta, Ipsos Canada

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EDITOR’S MESSAGE

Time to celebrate

EDITOR, OCTANE Kelly Gray | kgray@ensembleiq.com TRANSLATION | Danielle Hart ADVERTISING SALES SR BUSINESS DEVELOPMENT MANAGER Chantal Barlow | cbarlow@ensembleiq.com

’Tis the season for reflection and celebration: What a year it’s been for the Canadian convenience industry! With change being the only constant, 2019 brought with it opportunities and challenges that will continue to shape convenience for years to come. Plain packaging regulations, cannabis 2.0, the rise of edibles, CBD-infusion, beer and wine in the works for Ontario’s corner stores, carbon tax stickers, vaping furore, a new national association and divisive elections to name a few: There’s no doubt convenience is at the centre of a number of massive shifts and we will continue to support and inform you about the issues and trends shaping your business. One such trend is the potential for foodservice as a key revenue driver. “The way to consumers’ hearts is through their stomachs” (p. 26) explores why and how operators can get in on the action. Retailer Spotlight (p. 22) zeroes in on Dépanneur Jules, an independent c-store turned foodie destination with some 200 hot and cold favourites made in-house. To round out things, Backtalk (p. 32) features Kathy Perrotta of Ipsos Canada talking about the consumer consumption trends you need to know about. As the year draws to a close, we are thrilled to end on a celebratory note. This issue shines a light on the accomplished winners and their supporters at the Star Women in Convenience Awards Breakfast (p. 12); the CICC Industry Awards (p. 30); and our exciting inaugural Top New Products Awards winners (p. 15). This new-to-Canada competition honours innovative products that meet consumers’ evolving tastes and needs. We were blown away by the calibre of submissions (thank you to everyone who participated). Consumers selected 17 products for recognition—congratulations to all the winners! Here’s to another exciting year and plenty more to celebrate in 2020. All the best to you and your business!

NATIONAL ACCOUNT MANAGER Elijah Hoffman | ehoffman@ensembleiq.com SALES & EVENTS COORDINATOR Claudia Castro DESIGN AND PRODUCTION VICE PRESIDENT, PRODUCTION Derek Estey | destey@ensembleiq.com DIRECTOR OF PRODUCTION Michael Kimpton | mkimpton@ensembleiq.com ART DIRECTOR | Linda Rapini DIRECTOR OF MARKETING Alexandra Voulu | avoulu@ensembleiq.com SENIOR DIRECTOR AUDIENCE STRATEGY Lina Trunina | ltrunina@ensembleiq.com WEB OPERATIONS MANAGER Valerie White | vwhite@ensembleiq.com CORPORATE OFFICERS CHIEF EXECUTIVE OFFICER | Jennifer Litterick CHIEF FINANCIAL OFFICER | Jane Volland

CHIEF INNOVATION OFFICER | Tanner Van Dusen CHIEF HUMAN RESOURCES OFFICER | Ann Jadown EXECUTIVE VICE PRESIDENT, EVENTS & CONFERENCES Ed Several

Cheers, Michelle Warren | Editor standard

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Convenience Central

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ConvenienceChannel

THE BUZZ

CROSS-CANADA ROUND-UP

PEOPLE, PLACES, NEWS AND EVENTS

PARKLAND ACQUIRES TROPIC OIL

YOUR WISH IS GRANTED

More than 2,400 stores across the country joined the Convenience Industry Council of Canada to mark National Convenience Week and raise funds for the Children’s Wish Foundation of Canada chapters. The goal? $100,000 to grant 10 wishes. The result? $170,000 to fund 17 wishes! Congratulations to all industry participants, as well as the more than 200 politicians and community leaders who took part.

LUXURY LOO

Alberta’s Beaver Hill Shell gas station is the 2019 Canada’s Best Restroom winner, earning it the WINNER! top prize of $2,500 in Cintas products and services. The Beaver Hill restrooms go beyond clean and efficient, featuring luxurious details. According to Cintas: “Granite countertops are subtly complimented with a herringbone pattern on the floor. Echoing the stall doors and the shelves mounted inside, the mirrors are framed in wood to create a modern yet rustic look. Meanwhile, simple details such as saloon-style doors by the gas-line toilet-paper dispensers make the washrooms stand out.”

A DAY TO CELEBRATE

The Ontario Convenience Stores Association and more than 6,000 of its members were proud to cheer on the 250 local convenience stores that teamed up with politicians and local dignitaries to support children’s healthcare. Twenty-seven MPPs and MPs, as well as countless community members and customers, enjoyed the day’s activities. This year’s event raised funds for several charities, including Children’s Health Foundation, McMaster Children’s Hospital Foundation, SickKids Foundation and CHEO Foundation. Proceeds will support the highest priority needs in the hospitals, including critical research, education and the purchase of life-saving equipment. Congratulations to all participants!

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Through its U.S.-based subsidiaries, Parkland Fuel Corporation in Calgary acquired Tropic Oil Company, Inc. as well as equity interests and the assets of certain of its affiliates. Tropic Oil is headquartered in Miami and transports, distributes and markets a full range of fuels and lubricants across Florida. “Through Tropic Oil, Parkland is adding its third Regional Operating Centre (ROC) and expanding its presence into the southeastern states for the first time,” said Doug Haugh, president of Parkland USA. “This new Southeast ROC will be the operating platform that drives organic growth and enables further acquisitions across the region, while leveraging our business with Sol (Investments).”

GET READY FOR CBD-INFUSION

Canada legalized cannabis for recreational use in October 2018, however legislation governing next-generation products, including edibles, beverages, vapes and topicals, just came into effect Oct. 17. That means (due to the mandatory 60-day notice companies must provide to Health Canada before selling these products) we can expect CBD-infused products, such as beverages, as well as other cannabis 2.0 products, to hit store shelves starting in mid-December.

BAN THE BAG

Nova Scotia is joining a number of other Canadian provinces to ban most single-use plastic bags at store checkouts—retailers will have one year to prepare before the bags are prohibited. Environment Minister Gordon Wilson says the bill is a signal the province is willing to consider the banning of other plastic items, such as single-use cutlery and straws. While many Canadian municipalities have banned singleuse plastic bags at grocery stores and other retail outlets, provincewide bans are less common and more recent. Manitoba’s government has promised consultations on moving toward a ban of single-use plastic bags. A ban in Prince Edward Island went into effect in July, and Newfoundland and Labrador introduced legislation to ban the bags last April.

MAKE THAT A DOUBLE

As part of the provincial government’s plan to deliver more choice and convenience for consumers when it comes to alcohol, several new LCBO Convenience Outlets are now open in Ontario convenience stores. The provincial government announced in June that the LCBO would authorize approximately 200 LCBO Convenience Outlets by spring 2020—about 150 are to be open by the end of this year. Established in 1962, The LCBO Convenience Outlet program (previously the Agency Store Program) targets communities that do not otherwise have convenient access to an LCBO retail store. At the moment, there are more than 200 outlets across the province. The latest plans will see that number double.

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MOVING ON UP B.W. (Brad) Corson is the new chairman, president and CEO of Imperial Oil Limited effective January 1, when he takes over from Rich Kruger, who is retiring. Corson joined Exxon in 1983 in New Orleans, as a project engineer. During his 36-year career with the company, he held a variety of technical, operations, commercial and managerial assignments around the world. In 2009, Corson was appointed vice-president, ExxonMobil Production Company and in 2015, Corson was appointed president, ExxonMobil Upstream Ventures and vice-president of ExxonMobil Corporation. Under his leadership, ExxonMobil made key strategic acquisitions in the Permian Basin, Papua New Guinea, Mozambique and Brazil. Casey Richards is senior vice-president of marketing and innovation at Maple Leaf Foods. In his new role, Richards will oversee marketing and innovation for Maple Leaf’s family of brands “while continuing to oversee the pastry business” he has helped lead since starting with the company in 2017, according to a press release. He will also join the Maple Leaf Foods senior leadership team. Before joining Maple Leaf Foods, Richards held key roles at companies such as General Mills, Nestlé and Conagra.

Jennifer Litterick is the new CEO of Convenience Store News Canada’s parent company EnsembleIQ. Litterick was EnsembleIQ’s chief commercial officer and president, North American retail vertical. She succeeds David Shanker, who had held the role of CEO since February 2018. Litterick joined Rogers Media in 2009 as publisher of Canadian Grocer, later becoming group publisher for Rogers’ marketing and retail titles in 2013. She left the company to be a partner at strategic consulting firm Pinpoint Solutions Group, then returned to B2B media in 2017 with EnsembleIQ, which operates an integrated network of media brands across all retail sectors and leverages its scale to inform, connect and provide actionable marketplace intelligence to help clients achieve growth. Lorna Shankowsky joins ITWAL as director of foodservice where she will be responsible for the overall management and development of ITWAL’s foodservice business, as well as being a contributing member of the senior management team. She will work closely with foodservice suppliers and membersto ensure ITWAL is maximizing its selling, marketing, information and distribution solutions. Shankowsky spent the bulk of her career at Kraft Food Service Division, most recently as director, national distributor development, before becoming director of sales for Canterbury Group.

SAVE THE DATES February 5-7, 2020 NACS Leadership Forum Miami Beach, FL www.convenience.org/ events/leadership/forum March 3-4, 2020 Convenience U CARWACS Show Toronto www.convenienceu.ca

A special THANK YOU to our sponsors for supporting the 2019 Star Women in Convenience Awards

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QUICK BITES

BY DARREN CLIMANS

RAISE THE BAR Less than 2% of bars are purchased at c-stores—it’s time to get in on the snacktion At the end of the 1960s, the top three brewers had a virtual monopoly and produced nearly 95% of the beer sold in Canada. There were more than 40 breweries in the whole country, mostly owned by the Big Three. Market consolidation allowed the big brewers to profit by offering a limited number of generic and indistinct lagers under a small number of brands, including Labatt Blue, Molson Canadian, Molson Golden, Red Cap and Carling Black Label. In the 1980s, large American brewers started investing in Canada with the intent of opening the market to their mega-brands. The 1990s brought the dawn of the microbrew movement, and the number of breweries doubled in short order. By 2019, there were more than 1,000 operational brewing facilities across the country. The share shift has been even more dramatic. The two remaining international conglomerates in the Canadian market are down to less than 60% share and falling. Craft and premium import brews, in a stagnant category, now represent more than 40% share. According to LCBO reporting, craft beer sales grew by almost 18% in 2018.

Consumer evolution How did the ground shift, and how did a dominant oligopoly fail to keep ownership of the market? Consumers responded to new producers offering: · Perceived premium quality · Clean labels highlighting best available ingredients · Large number of different styles and unconventional flavours · Innovative packaging. This is less a history lesson, and more a cautionary tale regarding the challenges of current consumer dynamics. The same key gaps that disrupted the beer market have the potential to impact the convenience channel. According to Technomic’s 2018 Canadian Healthy Eating Foodservice Consumer Trend Report: · 56% of consumers express that they consider foods and/or beverages that have clean label claims as healthier and 22% are willing to pay slightly or significantly more for items that have clean label claims · 27% of consumers are willing to pay slightly or significantly more for items that are high in protein · 33% of consumers report that they consider foods and/or beverages that are gluten-free as healthier. BTW, these sentiments skew decidedly towards millennials: 42% of younger consumers, ages 18-34, agree with this sentiment, versus 29% of older consumers (35+ years old).

Bar-ometer for change In a March 2019 update, Rabobank’s RaboResearch Food & Agribusiness indicated that, despite some pessimism, the food industry remains dynamic and innovative. Interestingly, Rabobank cited the size (US$152-bil-

| NOVEMBER/DECEMBER 2019

lion), growth (+7% in 2018) and innovation in the organic/natural food market as the basis of their optimism. Rabobank suggested that “snack bars should become the barometer of the state of the industry and (are) an almost-perfect carrier and platform for today’s (food) trends— ‘when the flow of new bar entrants comes to a halt, it will be time to turn the lights off’ on large natural/organic food shows.” According to Euromonitor International, the Canadian retail energy bar market delivered +2.4% compound annual growth rate (CAGR) by volume, and +4.5% by dollar sales CAGR between 2013 and 2018. Euromonitor projects that the snack bar market (energy bars and cereal bars, but not including meal replacement/diet bars) segment in the U.S. will grow a further +2.4% CAGR, between 2018-2023, increasing to US$8-billion from $7-billion. The bar market is both large and growing, and the fact that dollar sales are growing significantly faster than volume sales speaks to a consumer appetite for higher margin premium products. Mainstream players are buying in. In the last half of 2019 alone, Hershey spent $500M to acquire health and wellness snack bar manufacturer One Brands and a minority investment in Irish protein snack bar manufacturer Fulfill. In 2017, Kellogg’s spent US$600-million to acquire RXBar, a wildly successful “natural” bar brand that grew from nothing to US$130-million in revenue in five years. Bars are compact, portable, largely shelf-stable, flexible, and suited for impulsive/planned/ healthy/investigative/indulgent snackers (Exhibit 1). There’s a bar for everyone, and bars have the power to draw consumers repeatedly back to your location. In short, they’re worth their weight in gold for convenience operators. CCentral.ca

THE AVERAGE CANADIAN EATS A PROTEIN/ENERGY BAR A LITTLE MORE THAN TWO TIMES A MONTH OR 30 TIMES YEAR

Exhibit 1

THE 7 SNACKERS

Exhibit 2

1 ➜ IMPULSIVE SNACKERS

Protein/energy is where it’s at At the moment, C&G is underdeveloped as a channel where consumers purchase bars. Ipsos’ FIVE consumer tracking service looks at the behaviour, attitudes and motivations of 20,000 Canadian consumers annually. This data confirms that the vast majority of bars are currently being sourced via grocery, Costco and mass merchandisers. Less than 2% of total bars are being purchased at C&G: The potential to tap into these purchases is worthy of your attention. According to Kathy Perrotta, VP, Ipsos: · Eat rate growth in the bars category is being driven by protein/energy bars (+20% since 2017). · Protein/energy bars are as likely to be consumed away-fromhome as at-home, with eat rates spiking both at work and on the go (Exhibit 2). · Protein/energy bars index significantly higher in terms of consumption at convenience and gas. The invitation is there for convenience and gas to add better-for-you protein/energy bar offerings. Look to the data to determine your path to execution. Protein/energy bars have great potential to provide a boost to your sales performance. The key is to make sure that product offerings/mix reflect and anticipate consumer evolution. ◗ Darren Climans is a foodservice insights professional with close to 20 years of experience partnering with broadline distributors, CPG suppliers, and foodservice operators. His practice is to understand issue-based decisions by taking a data-driven approach to strategic decision making.

• 89% of shoppers say they’ve bought snacks on a whim • The impulsive snacker is much more likely to try new snacks, to pick up a snack near the checkout, and to eat it straight away

2 ➜ PLANNED SNACKERS

• They regularly pre-plans all snacks and make decisions about what to buy before they are in-store • Products are more likely to be picked up in the main aisles and to be consumed with friends and family

3 ➜ MEAL REPLACEMENT SNACKERS

• Their mission is simple: to refuel • 75% of shoppers do this and these snacks can be both impulsive and planned

4 ➜ HEALTHY SNACKERS

• 67% of shoppers are actively looking for healthy snacks, with a focus on fruit- and vegetable-based snacks that are low in sugar or salt and are organic. • A third of healthy snackers are willing to pay a premium and respond to bold, clear claims about health, organic and sustainability directly on packaging

5 ➜ INVESTIGATOR SNACKERS • These discerning shoppers will take into account the mix and sustainability of ingredients, pack size, promotional offer, choice of brands and more • Purchases tend to be more planned and follow an emotive decision making process

6 ➜ PROMO SNACKERS

• Buying decisions are functional and based solely on price • Smallest group: 46% of shoppers

7 ➜ INDULGENT SNACKERS

• Account for 67% of shoppers, showing that despite health trends, being able to indulge and treat oneself remains a key purchase driver • Likely to spend more and are drawn to premium packaging.

BAR NONE: PROTEIN/ENERGY BAR CONSUMER INSIGHTS ✓ Growth of protein/energy bar eat rates have invigorated the bar category ✓ Expansion of the protein/ energy segment has attracted more adults to the category; more than half of all eating occurrences include adults more than 35 years old ✓ Protein/energy bars are as likely to be consumed away from home as at home with eat rates spiking both at work and on the go ✓ Almost half of all consumption occurs in the afternoon, with the strongest development at the largest snack daypart, the afternoon occasion ✓ Protein/energy bars are more likely to be consumed to meet needs around healthful inbetween gap fill and providing a guilt-free midday energy boost ✓ More likely to be selected as a meal replacement ✓ Protein/energy bar consumers are differentiated by concerns about protein and carbohydrate intake, which may infer some adoption of a keto-type style of eating ✓ Protein/energy bar are not more likely to be consumed by those following a vegan/ vegetarian diet ✓ Protein/energy bar have a larger presence than granola/cereal bars in immediate consumption occasions (consumed within an hour of purchase) ✓ Greater planned purchase dynamic invites channels like convenience and gas to add better-for-you offerings—List it and they will come. Source: Ipsos FIVE, 12 months ending June 2019

Source: Nielsen Snacking Study, 2018

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TOP OPS

Retail resolutions As c-store operators it’s easy to get caught up in the day-to-day of running your business. However, the end of the year is a good time to step back, take stock and set goals for the future. Here are 7 easy and attainable relationship-building resolutions you’ll want to keep.

Get social

Developing a social media presence is an effective way to connect with customers and build community. In fact, 70% of Canadians follow at least one brand or company on social media, with 87% of millennials saying they do so, according to the 2019 Canadian Social Media Insights report from Insights West. Their research shows Facebook (59%) is the most dominant space for brand interaction, followed by Instagram at 27%. If you’re an owner/operator licensee, it’s not enough that your parent company has a social media presence. Think local and create your own account to connect with your community or highlight in-store promotions and contests.

Face it

In this digital world, it’s easier to fire off an email than it is to make a phone call or meet face to face. But, there’s no substitute for the real thing. Set aside time—perhaps the first Monday of the month— to meet in person with one of your vendors or business contacts. Your business will benefit. Research reported in

the Harvard Business Review shows face-to-face requests are 34 times more effective than emailed ones—there’s no substitute for good old-fashioned eye contact, a smile and a handshake.

Reduce plastic

Canadians are heavily in favour of a ban on single-use plastics—56% support a total ban on single-use plastics, while 25% somewhat support a ban, according to Nanos Research. In fact, most would be willing to pay a small premium for environmentally sustainable products. Don’t wait for government mandates: Take the lead by offering alternatives to plastic straws, cutlery and stir sticks. And, make sure to communicate to your customers why you’re making these changes.

Hit refresh

Those old posters hanging in the store window or around your checkout counter aren’t doing you any favours. Same with the outdated photos and product

| NOVEMBER/DECEMBER 2019

information on your website. Don’t wait for spring for a big clean up. New year, new start: Now is a perfect time for a refresh.

Celebrate staff

So much effort goes into keeping customers happy and coming back for more, but what about employees? Rewarding and motivating staff should be a year-round endeavor (if it’s not, now is the time to get started) but after the madness of the holiday season, January is the perfect time for a little staff bonding. A group outing, a meal or even an in-house awards ceremony goes a long way towards making sure the people you rely on to operate your business know how much you value their contributions. Kick off things with a state-of-the-union address by sharing details about your business accomplishments and goals for the coming year. People can only buy into and support your vision when they know what it is.

Give back

Your community supports your business, but how

are you supporting your community? Community engagement lays the foundation for a loyal customer base and it’s a fantastic way to give back and motivate staff— one study shows that employers who “consulted and included” their employees regarding charitable giving saw a 13% increase in employee productivity. Do your research (crowdsource ideas from customers and staff) to connect with a cause, charity or event that will strengthen ties to the community. Employees and customers respect companies that give back.

Reward customers

Loyalty programs help retailers build and maintain relationships with customers. There are loyalty ideas for operations big and small: It can be as simple as a punch card for a free coffee or a loyalty app that empowers your business to collect information about customers’ shopping habits and offer promotions that cater to their needs. Either way, such efforts cultivate loyalty and drive customer engagement. ◗

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he 2019 Star Women winners stepped into the spotlight at the inaugural Star Women in Convenience Awards Breakfast Event on Oct. 8, 2019. “I am honoured to be

with you to celebrate our winners as we grow this awards program,” said Kathryn Swan, group brand director, Convenience Store News Canada and Octane. “We are thrilled by the response and how the industry has embraced these awards for women.” Industry professionals and esteemed guests came together to celebrate the 17 winners, who travelled from across the country to attend the event at the International Centre in Mississauga, Ont. In addition to the awards presentation, event highlights included an engaging keynote by Kathy Perrotta of Ipsos Canada, who outlined key socio-economic and macro trends shaping consumers’ consumption choices (see p. 32), as well as a dynamic discussion about mentorship, career building and industry insights by the Star Women Leadership Panel. The panel, moderated by communications expert Tony Chapman, included Bonnie Birollo of Circle K, Caroline Evans of JTI-Macdonald, Marie-Helene Jauron of PepsiCo, Wendy Kadlovski of Nicholby’s and Azra Khan of RanaCorp/Shell Canada. Now in its second year, the Star Women Awards recognize exceptional women making a difference in the convenience industry. This year’s winners come from all facets of the c-store spectrum—retail operations, sales, management, distribution and product development. They are accomplished women, who demonstrate commitment, innovation and leadership.

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2019 WINNERS Jackie Bellerose

Executive Vice-President - People Services Carey Management Inc.

Bonnie Birollo

Jan McCallum

Business Development Manager – North America Ricola Canada

Kaitlin Minsky

Vice-President, Operations Circle K - Western Canada Division

Brand Manager – Protein Snacks Conagra Brands Canada

Caroline Evans

Head of Corporate Affairs and Communications JTI-Macdonald Corp.

Charlène Néwashish

Maryse Gagnon

Kerry Ann Nicholson

Marie-Helene Jauron

Annè Nielsen

Wendy Kadlovski

Sophie Provencher

Azra Khan

Élaine Roy

Anne P. Kothawala

Vanessa Theoret

Majority Owner Dépanneur Eneri

Co-owner Dépanneur Métabetchouan

Director, National Accounts Core-Mark International, Inc.

Director of Sales, Convenience & Gas PepsiCo Inc.

Director, Business Development ITWAL Ltd.

Director of Operations Nicholby’s Limited

Vice-President, Operations, Quebec West Couche-Tard Inc.

Owner Operator RanaCorp Inc. O/A Shell Canada

Owner Operator Petro-Canada

President & CEO Convenience Industry Council of Canada

Director, Channel Delivery Ontario Lottery and Gaming Corporation

Sabiha Malik

Area Retail License Petro-Canada Calgary and Area

To view more photos visit www.StarWomenConvenience.ca

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re s Awards featu ct u d ro P ew N olving The 2019 Top s that cater to ev em it t ke ar -m o 17 new-t tyles tastes and lifes

The 2019 Awa r d s es honoure are:

Two important consumer consumption trends— better-for-you choices and snacking on the go— are key attributes among the Top New Products Awards recipients.

Consumers selected 17 products that are new to c-store shelves for recognition in Convenience Store News Canada’s inaugural Top New Products Awards. This new-to-Canada competition honours suppliers and wholesalers that introduced the most innovative and high-quality products that meet consumers’ tastes and needs. Decision Point Research—one of the largest research companies in Canada—oversaw judging for the 2019 Top New Products Awards. Consumer panels in Montreal, Toronto and Vancouver evaluated contest entries, rating and awarding points based on convenience, appearance and packaging, along with attributes such as taste and ingredients for food items.

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A lt e r n at i v e S n a c k s GoodLife Sea Stick Rolled and Baked Seaweed Snack GoodLife Group Inc. The Sea Stick Rolled and Baked Seaweed Snack breaks the mould when it comes to seaweed snacking. Forget conventional sheets doused in olive oil, these innovative products are hand rolled and then baked for quality and freshness on the go. The convenient three-roll pouch packs come in a variety of crispy and crunchy flavours for healthy gluten-free snacking, without MSG, colours, preservatives, trans-fat and cholesterol.

C h o c o l at e C a n d y Kinder Bueno Mini Ferrero Canada Launched in January 2019, Kinder Bueno Mini is perfect for those craving a light, indulgent treat. The bite-sized, portable pieces are on trend and ideally packaged for snacking on the go or sharing, while individually wrapped pieces make portion control easy and keep the product fresh. Kinder Bueno Mini is a premium product that stands out due to its differentiated taste and texture—smooth milk chocolate with dark chocolate drizzle, light hazelnut cream, and a light, crisp wafer. NOVEMBER/DECEMBER 2019

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H e a lt h & B e a u t y C a r e Ricola – Extra Strength Ricola Canada

General Merchandise Big Bark Rolling Papers Big Bark Rolling Papers Big Bark Rolling Papers are designed for a better consumer experience from beginning to end. With a magnetic closure, as well as 80 papers and tips, the packaging creates a next-level rolling experience at a competitive price point. Gone are the days of discarding torn up, damaged, broken down rolling paper packs before the papers are fully used up: With Big Bark Rolling Papers’ built-in tips, the packaging stays intact, which generates return business and brand loyalty in a growing market. There are three options— Hemp, Pure and Select—that each feature all-natural ingredients that are 100% organic and chlorine free. Plus, a sealant made from the sap of the Acacia Tree seals the deal.

Gum Tic Tac Gum Ferrero Canada Tic Tac Gum leverages the strong brand equity of Tic Tac Mints and introduces Tic Tac into a new category. Tic Tac Gum is a breath of fresh air that trades on the iconic Tic Tac pill size, colours and shape, as well as the transparent box. Changing lifestyles are redefining how consumers are enjoying their products. They want more variety, convenience and there’s an upsurge in demand for natural ingredients. Tic Tac Gum addresses these wants. Available in three long-lasting flavours— Fresh Mint, Watermelon and Spearmint—it is free of sugar/ aspartame, while the small size of each piece means consumers can pop one or several to customize their chewing experience and flavour intensity.

With 59% of Canadians saying they’re actively purchasing healthier foods, Ricola is delivering what consumers want— products with more natural ingredients and continuous focus on quality and sustainability. In addition to forgoing artificial colourings, flavourings and pesticides, Ricola places a high value on sustainable and ecological principles for its entire production process, which includes efforts to reduce consumption of raw materials, energy and water, as well as optimizing wastewater disposal. Consumers embrace Ricola’s new Extra Strength product, which debuted in a bag in 2019 and is now available in a pocket-size format. This cough drop has three times more menthol than Ricola Original, offering stronger relief for a sore throat or a stubborn cough, while also cooling nasal passages.

H e a lt h y & Beauty Supplement Over EZ Hangover Prevention Pills EZ Lifestyle Over EZ helps to prevent the side effects of a hangover. The packaging, which comes in a variety of sizes, is sleek with a modern eye-catching design that appeals to its target demographic—people living healthy active lifestyles, who work hard, but still enjoying a night out from time to time. The hangover prevention niche is only starting to pick up steam in Canada, however Over EZ already boasts a cult following who swear by its efficacy—the company claims to have “prevented 300,000 hangovers and counting.” Over EZ is usually placed in display stands at the front cash with tear-away information cards designed to educate consumers.

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C a n dy ( V e g a n ) Huer Sensible Sweets Vegan Bears Huer Foods Inc.

M e a l R e p l ac e m e n t Cheesewich – Colby Jack Cheesewich Factory Cheesewich is designed with today’s fast-paced health-conscious consumer in mind, offering an innovative product with double the protein in every bite. Healthy low-carb, gluten-free meals are not usually this easy, but Cheesewich delivers with a grab-and-go 2.5 ounce vacuum-sealed serving packed with freshness and flavour—no carbs, no mess, no problem. Cheesewich is produced with high quality salami sandwiched between two slices of Colby Jack cheese, offering consumers a great-tasting meal that fits their lifestyle and consumption habits.

Vegan Bears are the latest addition to Huer’s Sensible Sweets consumer line, which features seven innovative products. Introduced on shelf in March 2019, the resealable stand-up gusseted bag makes this a great size for sharing or simply zipping up so the product stays fresh on the go. Vegan Bears appeal to consumers who have specific health and lifestyle needs, allergies or are simply looking for a better-for-you option in the candy category. In addition, Vegan Bears are cruelty free (to bugs and animals) and taste great. With a consumer base that has ever changing dietary needs, this product opens up another snacking avenue for those who enjoy candy but have limited options.

C a n dy (S w e e t ) Jolly Ranchers Misfits 2-in-1 Gummies – Tropical Uni-Sharks Hershey Canada Leveraging the beloved Jolly Rancher brand, the new Jolly Rancher Misfits Gummies are an innovative product in the gummy category. The Misfits Gummies combine favourite Jolly Rancher fruit flavours into hybrid two-tone shapes for unique flavour combinations. Each pack has up to six flavours and colours, and is designed to win with younger consumers (Generation Z/younger millennials), who are looking for variety in their candy. Candy is an impulse purchase and the c-store is a critical channel to drive this behaviour. Jolly Rancher Misfits Gummies represent innovation in the segment, while growing market share for the brand.

C a n dy (S o u r ) Maynards Sour Patch Kids Heads 2 Flavours in 1 Mondelez International A fun and flavourful Canadian candy with a tropical taste, Maynards Sour Patch Kids Heads 2 Flavours in 1 delivers a sour zing. The combination of two sour flavours in each candy gives consumer the variety they’re after in one bite. This flavoursome candy is coated with a pucker sugar that gives way to a soft chewy texture. Sour Patch Kids Heads are appealing and bringing new consumers into the category by offering new flavours and a unique candy experience. CCentral.ca

P r ot e i n S n ac ks Great Canadian Road Trip Jerky The Great Canadian Meat Company

Cold Brew Station Cold Brew Station Cold Brew Coffee Station Cold Brew is a triple threat, delivering best-in-class branding with innovative, premium products at an approachable price point for the mainstream consumer. The goal is to help on-thego consumers lead healthier lives with a product that is low/no sugar, non-dairy and nitro-cold brewed for energy and enjoyment. Station Cold Brew Coffee fills the better-for-you coffee niche, as the only nitro-infused Cold Brew coffee available in the c-store channel in Canada. Launched in 2014, the company is a Canadian success story that appeals to savvy consumers looking for local better-for-you options that are quick and convenient. Station Cold Brew delivers solid growth in one of the fastest growing beverage categories.

Great Canadian Meat has been producing tasty jerky for 25 years, however the new Road Trip Jerky takes the tradition to delicious new heights with two new flavours—Hot and Spicy and Kentucky Bourbon. Inspired by its Kurtzie’s Gourmet Deli Handcrafted jerky line, the company set out to create a jerky for the convenience channel that omits nitrites in their chemical form, as well as many allergens, for a more clean-eating experience. Road Trip Jerky appeals to a wide audience with a quality snack that’s nut-free, dairy-free, soy-free, MSG-free, gluten-free, low in fat and high in protein. With packaging that’s shelf-stable and resealable, Road Trip Jerky is a fantastic energy source that everyone in the car can enjoy.

RTD Coffee Löfbergs ICE Löfberg Canada Inc. Löfbergs ICE is a tasty and natural alternative to the traditional iced coffee line up. This Fairtrade-certified ready-to-drink coffee is made with organic milk, plus there’s no added sugar. Creating a tasty and fully natural coffee drink is a big technical accomplishment, but putting that drink into a sexy, cylinder-shaped recyclable cardboard package makes this product doubly noteworthy and appealing to ecoand health-conscious consumers, who want natural and tasty products on the go.

Cheesewich™ Receives Top New Products Award

High Protein • Keto Friendly

Healthy Grab-N-Go Ready to Eat Snack or Meal Interested distributors want samples? Contact us at (708) 458-3100 Email us at: info@cheesewich.net Visit us at: www.cheesewich.net

Colby Jack is the winner in the Meal Replacement category! Each Cheesewich™ is freshly packed with 2 slices of Wisconsin Cheese that sandwich 1 slice of premium salami.

S a lt y S n a c k On The Go Fusion Snacks On The Go Fusion Snacks C-store consumers want products that are quick, easy and tasty, but they’re also reading labels and looking for food they can feel good about: On The Go Edamame Fusion Snacks tick all those boxes. The differentiating ingredient is the edamame bean, which is blended with nuts and dried fruits to create a deliciously crunchy and portable plant protein snack. Available in two convenient sizes (42.5g and 90g packs) and three unique flavours— Berries Fusion, Tropical Fusion and Goji Fusion—the entire range is sulfite-free, with no added sugars, no preservatives and no artificial flavours. In addition, products are Certified Non-GMO, offering health-conscious consumers added peace of mind, while also catering to those seeking Kosher and Halal products.

Ov e ra l l I n n o vat i o n Lucky Lotto Scratcher

P r e pa i d Cards The Vanilla Visa*

Lucky Lotto Scratcher

InComm Canada

Innovative, cost effective, highly profitable and environmentally friendly, the Lucky Lotto Scratcher revolutionizes how consumers reveal scratch off ticket numbers, while doing away with the mess: The design works like a magnet to hold on to the flaky debris. The product comes in two sizes, as well as a key-chain version, and lasts a lifetime because it can be sharpened again and again. This novel product takes up very little space at the cash counter and is the perfect impulse purchase or gift.

Sports Drinks COCO5 Brand Strategy Execution Inc. Created by an NHL trainer seeking a clean natural hydration option for his players, today COCO5 has a broad appeal that goes beyond elite athletes to include people living healthy active lifestyles. Forget sugar water, dyes and additives; the coconut water base is what separates COCO5 from the competition. Young coconut water has five naturally occurring electrolytes: potassium, calcium, magnesium, sodium and chloride. With an array of appealing flavours, COCO5 meets the demands of c-store consumers, who have a thirst for better-for-you hydration that tastes great.

The Vanilla Visa* $20-$500 is a versatile prepaid card designed for gifting and selfuse that can be used worldwide, both in-store and online. Where many prepaid cards offer a fixed denomination, the Vanilla Visa* lets consumers choose any load amount between $20 and $500 for a low one-time activation fee of $7.95. Unlike other prepaid financial services products, there are no fees after purchase (except a foreign exchange fee) and the funds don’t expire: The amount consumers load onto the card is the amount they get to use. Nowadays, consumers are looking for fast, secure and flexible payment options and this product fits the bill. Prepaid cards are now staple products consumers expect to find in c-stores, just like their milk, bread and lottery. Vanilla Visa* Prepaid Card is issued by Peoples Trust Company pursuant to license by Visa Int. *Trademark of Visa International Service Association and used under license by Peoples Trust Company.

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Where everybody knows your name

Co-owners Jules Forget and Emile Lauzon

Dépanneur Jules welcomes customers with a vast selection of beer and ready-toeat meals TEXT BY MARK CARDWELL PHOTOGRAPHY BY JONATHAN SAMSON

| NOVEMBER/DECEMBER 2019

A social nerve centre in the heart of his hometown: That’s how Jules Forget sees the food and convenience store that bears his name in Mont-Laurier, a forestry town and outdoors tourism destination in Quebec’s Upper Laurentians region, a three-hour drive northwest of Montreal. “It’s a real meeting place in the downtown core,” says Forget, owner of Dépanneur Jules, a Boni-Soir-affiliated business that carries everything from c-store standards like lottery tickets and tobacco to charcuterie, prepared foods and beer. “Everybody knows everyone who comes through the door. The vibe here is always welcoming and friendly.” Being part of people’s daily lives was a big reason why Forget decided to quit his job as regional manager for Labatt Brewery and buy the business in 1993. “I knew a promotion was coming and that I’d have to move to Montreal,” he recalls. “But I didn’t want to go. I’m from here and my wife was pregnant, so I started looking for a business opportunity here instead.” CCentral.ca

SPOTLIGHT

Forget’s attention quickly focused on a 6,000-sq.-ft. grocery store close to the courthouse, a health clinic and Rivière du Lièvre, a tributary of the Ottawa River that flows through Mont-Laurier. “The owner was a client of mine and he told me he was retiring so I thought, ‘Why not?’” says Forget. “I liked working with the public and thought I could make a decent living running a store.” From the get go, Forget started a years-long, million-dollar makeover of the store, including new fridges, freezers, compressors, air conditioning, cash register and counters. “I changed everything, even the store entrance,” says Forget. “But I figured I had to if I wanted to attract customers. It was the cost of doing business.” In addition to extending opening hours from 6 a.m. to 11:30 p.m. every day of the year, Forget also focused on becoming a major It was a game beer retailer. “I know the brewing changer.” business so I moved quickly to organize and increase our offerThe c-store sells ing,” says Forget. “We soon became some 200 hot and and remain one of the biggest beer cold items that are retailers in the region.” made fresh daily Another big winner is the readyby eight full-time to-eat meals that Forget introduced. employees. “When I was with Labatt I saw how popular those items were in some of the stores I visited so I did the same here,” he says. “It was a game changer.” From a few initial items, notably homemade spaghetti sauce, the store now sells some 200 hot and cold items—everything from sandwiches, soups and salads to desserts and snack foods. Made fresh daily in the store’s kitchen by eight full-time employees who work from 5:30 a.m. to 3 p.m., the prepared food are sold at two dedicated counters. “It’s all take out, we have no places to sit and eat,” says Forget, who also runs a local catering service from the store. “We’re busiest during lunch hours, when workers from downtown businesses drop by. It’s a real hub of activity here.” Forget credits the attitudes and efforts of the store’s 26 employees, including six students, for helping to make the business a success. “We have a great team,” says Forget, who also runs a local insurance and financial planning business with his wife and a son. “People like working here. We treat them well.” A year ago, Forget sold a 50% stake in the business to Emile Lauzon, a 24-year-old bookkeeper from Mont-Laurier who has worked in the store since age 18.

CCentral.ca

NOVEMBER/DECEMBER 2019

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It’s a real meeting place in the downtown core. Everybody knows everyone who comes through the door. The vibe here is always welcoming and friendly.” Lauzon notably led another major makeover in the store, including changes to the checkout and tobacco counters, the coffee and muffin area, as well as new lighting and new fridges for the prepared foods section. “It’s a big investment,” says Lauzon about the most recent renovations. “But like Jules always says, there’s more to running a store than taking profits. You have to reinvest to make it nice for your customers.” ◗

Eclectic features: • One of the best beer selections in the Upper Laurentians • More than 200 ready-to-eat food items prepared in store • Seasonal items, such as fireworks • Engaging promotional efforts—supported by social media—that include regular instore draws on items, such as barbeques and generators

Dépanneur 1 | Customer satisfaction is No. 1 Jule's top tips “If we don’t have

➦

something somebody wants, you can be sure we’ll do our best to get it for them,” says Lauzon.

| NOVEMBER/DECEMBER 2019

Snapshot Name: Dépanneur Jules Opened: Originally opened in the 1950s as a small grocery store before Jules Forget transformed it into a supersized c-store in the heart of Mont-Laurier. Location: 812 rue de la Madone, MontLaurier, Quebec

2 | Be professional

3 | Attention

Customers are always greeted with a nice ‘Bonjour’ and a friendly ‘Au revoir’ when they leave.

Keep your store looking great inside and out at all hours of the day and night.

and courteous

to detail

CCentral.ca

The way to consumers’ hearts is through their stomachs With convenience at their core, c-stores take a bite out of the foodservice market BY DONALEE MOULTON

Milk. Bread. Tobacco. These are the traditional staples that drew customers to convenience stores. Tradition is changing. More and more it’s foodservice selections— everything from authentic shawarma to vegan pizza to gourmet burgers—that are attracting customers and keeping them coming back. C-stores are offering more diverse food options and emphasizing high quality, hoping to reduce the stigma of “gas station food,” says Julia Taylor, c-store segment leader with Cargill Foodservice in Gibsonia, PA. “They are focusing on having desirable and distinct products that build their brand reputation to create loyal customers and build their food business by becoming a foodservice destination.” The efforts are paying off. U.S. convenience stores experienced a 16th straight year of record in-store sales in 2018, according to the National Association of Convenience Stores’ (NACS) most recent state of the industry report. There, foodservice sales accounted for 22.6% of in-store sales, while in Canada it’s estimated to be about 13%.

This category continues to be a key focus for the convenience store channel, according to NACS, which defines foodservice as a broad category that primarily encompasses prepared food, as well as commissary foods and hot, cold and frozen dispensed beverages.

Evolving to accommodate foodservice The growth in foodservice also has led to an increase in store size. Overall, the average convenience store is 3,230 sq. ft. However, as newer stores feature touchscreen food-ordering kiosks, add space for in-store seating and waiting areas and incorporate an open-kitchen design, the size of new stores has increased to 4,991 sq. ft. in rural locations, and 4,603 sq. ft. in urban locations. Investing in food is time and money well spent, says Taylor. “Operations looking to offer broad mix solutions will be rewarded by their customers. Shoppers are seeking a place that gives them a break in the action of a hectic daily routine—a place that bails them out and always has their back.”

Catering to consumers’ tastes Indeed, selection and quality is such that many customers are turning to c-stores instead of fast-food outlets. “Convenience retailers with compelling foodservice pro-

| NOVEMBER/DECEMBER 2019

grams are a growing threat to quick service restaurants,” says Frank Beard, convenience store trends analyst at GasBuddy, an app company based in Boston. “Data show that people choose convenience stores over fast-food locations because of the convenience of an all-in-one stop for fuel and food, followed by a preference for the taste of the food at c-stores.” Diversity is a cornerstone. Today’s foodservice options go well beyond prewrapped sandwiches, muffins and soup. “Convenience brands are well-positioned to cater to consumers’ tastes because they aren’t pigeon-holed into one type of cuisine,” Beard notes, adding that younger consumers prefer more variety, particularly with newer menu items like burritos and pizzas. 7-Eleven Canada, for example, has added Beyond Meat Pizza to its existing Hot to Go menu. Made with 100% plantbased Italian sausage crumbles, the new slice plays a dual role for many Canadians: it satisfies their craving for pizza and their desire to eat more healthily. “By expanding the fresh food assortment offered to our customers, we hope to provide options for every preference,” says Doug Rosencrans, VP and general manager of 7-Eleven Canada in Vancouver. “Beyond Meat has CCentral.ca

FEATURE

C-stores are offering more diverse food options and emphasizing high quality, hoping to reduce the stigma of “gas station food”

Julia Taylor, Cargill Foodservice

5 consumers cravings

Diversity

A variety of tastes

Quality

Delicious foods that deliver functional benefits

Convenience

All-in-one stop for fuel and food

Portability

Bite-size options and packaging that supports dashboard dining

Fast

Food in five minutes or less CCentral.ca

created excitement around plantbased protein alternatives and with the introduction of the Beyond Sausage and Roasted Veggie Pizza, we are providing our customers with what they want.” Quality items that appeal to a broad customer base at the right price point are important for convePizzaForno kiosks provide nience stores, stresses Taylor. “Creat24-7 access to artisan pizzas ing and offering signature, desirable cooked in an automated oven items elevates c-stores from a conin just three minutes venience stop to a portable dining destination. Give customers options generating pizza sales, but also increasing inthat go beyond the current selection and utilize store sales on items such as beverages, snacks promotions to encourage consumers to change and cigarettes,” says president and co–foundup their habits.” er Les Tomlin, adding a turnkey PizzaForno In the U.S., for instance, Tyson Foods, Inc. license, including all equipment and set-up, recently launched Pact, a new line of functionis $150,000. “Operators are required to keep al refrigerated protein snacks created to help the machine stocked, which can be a daily people harness the natural benefits of food. or every other day task. PizzaForno handles Pact Snack Bites (which are not yet available everything else—all the maintenance and in Canada) are literally packed with nutrition. service, credit and debit reconciliation, as well Made with real fruits and nuts, they have 10as all marketing programs.” plus wholesome ingredients per serving and contain ingredients like kombucha, matcha and turmeric. “Consumers are looking for Foodservice 101 delicious, convenient foods to deliver essential The concept speaks to the critical components protein and other functional benefits,” says for foodservice areas, which include bright, Noelle O’Mara, group president of prepared visible signage and food that is easily accessifoods for Tyson Foods in Springdale, Ark. ble. Research also indicates speed is a relative issue: customers are willing to wait five minutes for their meal. Saving space What is essential is portability, says Taylor. Such offerings are also space savers. Operat“C-stores should explore ways to facilitate oning in the contemporary foodservice envithe-go eating through bite-sized offerings and ronment does not require a large investment packaging that supports dashboard dining.” in equipment or significant and additional In Canada, Cheesewich is tapping into this space to serve up delicious meals. Combi trend with Bacon N Eggs to go, as well as its ovens, for instance, are growing in popularity. award-winning Cheesewich cheese and salami These ovens, which enable pressureless steam, sandwich without the bread. convected heat, and a combination of both in Larger companies like Cargill are also a single piece of equipment, are more expenworking with c-store owners to enhance their sive upfront, but save owners from buying foodservice offerings. “We hold innovation and servicing two ovens, while also taking up sessions to build relationships and find trends much less space. in the market,” says Taylor. “And, we can work Toronto-based PizzaForno is making it even with our research and development team to easier for stores squeezed for interior space to feed hungry customers. There are five 58-sq.-ft. create proprietary SKUs for c-stores that meet the unique needs of the segment.” PizzaForno kiosks located outside of conveThat segment is changing as more and more nience stores in Canada, providing 24-7 access customers turn to c-stores for lunches, snacks to artisan pizzas cooked in an automated oven and on-the-go meals. Oh yes, they might pick in just three minutes. up a carton of milk and some bread while “The PizzaForno kiosks located in front of they’re there. ◗ c-stores have been very effective in not only NOVEMBER/DECEMBER 2019

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CATEGORY CHECK

BY MICHELE SPONAGLE

Buzzworthy

Caffeinated energy drinks snag a growing market share with out-of-the-box flavours and trend-driven formulations At just 2% to 3% of the market, energy drink sales represent a small but mighty segment of the Canadian beverage market. By 2022, annual sales in Canada are expected to reach US$604 million, according to Statista.com. Innovation and a thirsty public keen for something fast and convenient to provide a mental and physical boost are fuelling steady growth. More good news: Data indicates that 59% of all energy drink sales worldwide happen in convenience stores. That means ample opportunities to tap into the popularity of these caffeinated beverages enjoyed largely by young adults (ages 18 to 24). Coming on strong though are adults age 40+, a market segment that has seen a 279% increase in consumption over the past 10 years. From students to party-hearty types, to shift workers to weary parents, the demographics stretch across a broad spectrum. “We’re seeing, particularly in the last year and a half, a lot of new products hitting the market that can either be classified as caffeinated energy drinks, or beverages that just may have some additional caffeine in them,” says Jim Goetz, president, Canadian Beverage Association. “The market has been quite rigorous in terms of the number of new entries on Canadian shelves.” While the big players—Red Bull, Monster and Rockstar—dominate the energy drinks category, smaller regional companies have managed to grab a sliver of the market themselves. British Columbia’s Beaver Buzz flaunts their Canuckness with flavours such as Saskatoon Berry. Based in Quebec, Guru has managed to crack

the U.S. market with its organic versions made from botanical extracts to appeal to health-conscious buyers. Hamilton, Ont.-based Bomb Energy Drink has gone international, too, selling its citrus-infused formulation stateside and in the Dominican Republic. The industry leaders aren’t sitting on their laurels as competition heats up. Monster has introduced fresh flavours, like Mango Loco and has added Reign, a sporty energy drink with amino acids, electrolytes and CoQ10, to its lineup. It is also jumping on the tea (band)wagon with Monster Dragon Tea, a three-SKU selection featuring green tea, white tea and yerba mate. Meanwhile, Red Bull is charging forward with new tastes, too, including coconut berry, tropical fruits, blueberry and kiwi. Big brands will continue offering low-calorie or zero-sugar versions of their offerings. Exotic variations aside, Red Bull Classic, first introduced in 1987 in Austria, remains the No. 1 seller with almost $3 billion in U.S. sales alone. As Health Canada finalizes its regulations for caffeinated energy drinks, industry insiders foresee even more new companies and products coming with regulatory stability. In the temporary guidelines introduced a decade ago, the government capped caffeine content at 100 mg for small single-serve energy drinks (250 mL and less), like energy shots. Larger single-serve cans are limited to 180 mg. The new regulations are expected late in 2020. Responsible marketing is a concern among companies selling in Canada. Members of the Canadian Beverage Association (CBA) voluntarily adhere to a code

| NOVEMBER/DECEMBER 2019

created for the energy drinks, outlining that these types of beverages should not be marketed to children from grades K-12. The organization is also working with Health Canada to talk about caffeine awareness as a whole, says Goetz, as opposed to a single category. Crystal ball gazers watching trends in the energy drink sector say we’ll be seeing companies ride the wave of popularity around CBD and incorporate it into products. Expect also to see more crossover products, like caffeinated, fitness-focused beverages, more energy teas and coffees, formulations using naturally sourced sugar (like monk fruit) and caffeine with newcomer guayusa extract and the addition of stimulants like ginseng. And there’s a possible game changer: U.S. retailers will be selling Coca-Cola Energy, the iconic brand’s first entry into the sector, starting in January 2020. Canadian convenience stores may want to save a spot on their shelves for all the new products coming down the pipe. ◗ CCentral.ca

T S E G AR

MAR K YOUR CAL ENDA R!

Accelerate your business

MARCH 3 & 4, 2020

TORONTO Congress Centre

ConvenienceU.ca | CARWACS.com

Hitting the Summit Highlights from the CICC’s national convenience industry conference More than 200 leaders from across the convenience spectrum converged at Hotel X Toronto for the first annual National Convenience Industry Summit hosted by the Convenience Industry Council of Canada (CICC). It was a whirlwind three days of inspiring ideas and networking opportunities—both fun and focused—from the opening networking party to the state-of-the industry address, engaging speaker sessions, the sample wall, trade exchange and awards gala.

Attendees mingle during The National Convenience Industry Awards. The Frank Carey Memorial Silent Auction raised more than $4,000 to benefit Kids Help Phone.

EXCELLENCE AWARDS WINNERS Outstanding Partner of the Year: Coca-Cola Company Outstanding Industry Leader: Marc Goodman Robert and Jacques Beaudry Lifetime Achievement Award: Antonio (Tony) Zarrillo of JTI Peter Gorman Humanitarian Award: ITWAL Limited

CONVENIENCE INNOVATION AWARD WINNERS

Keynote speaker Tony Chapman in discussion with president and CEO Anne Kothawala. In addition to sharing highlights from the new Industry Report, Kothawala emphasizes the organization’s efforts to ensure governments understand the convenience industry’s significant contributions to the economy and community.

Diverse perspectives create stronger companies: Tony Chapman and presenter Bobby Sahni, co-founder of Ethnicity Matters, join panelists David Jarvis (Public Mobile), Tracey Cooke (Nestlé Canada) and Mel Tiruneh (7-Eleven Canada) to talk about the changing demographics shaping convenience. As Sahni puts it: “This is the future of Canada, it is an unstoppable trend. If you aren’t doing multicultural marketing, you aren’t doing marketing.”

Nielsen Canada’s Carman Allison delves into the minds of Canadian consumers (we like to shop around) and shares key insights for growth. 30

| NOVEMBER/DECEMBER 2019

Beverages: PepsiCo Canada, Gatorade Zero Berry Chocolate: Mondelez Canada, Cadbury Dairy Milk Oreo Bar Better for You: Kind Snacks, Kind Changemaker Confectionery & Gum: Mondelez Canada, Trident Vibes Spearmint Rush General Merchandise: SRP Companies, Cable Chompers Snacks: LSI Enterprise, Jack Link’s Teriyaki Beef Steak Strip

“Happy people show up at work and do great work,” says speaker Neil Pasricha, bestselling author of The Happiness Equation. His advice? Pick one, do it for 20 days, feel happier: 1 Take a brisk nature walk three times a week. 2 Read 20 pages of fiction (from an actual paper book) a day. 3 Spend 20 minutes journaling about your positive experiences. CCentral.ca

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Quebec

Coldstar Solutions Inc. - BC J & F Distributors Ltd. - BC Morton Clarke & Co. Ltd. - BC Pratts - AB/SK/MB Shoppers Wholesale Food Co. - BC Wallace & Carey Inc. - BC/AB/SK/MB

Beaudry & Cadrin Inc. Ben Deshaies Inc. Consultants de L’Arctique Distribution Regitan F. Charest Ltée.

Ontario

Atlantic

Beech Brothers Ltd. Campbellford Wholesale Co. Ltd. Courtney’s Distributing Inc. Falls Wholesale Ltd. Farquhar Massey Wholesale Ltd. Fortier Beverages Ltd. Hyde’s Distribution J.N. Webb & Sons Ltd. Loudon Bros. Ltd. Ritchie’s Wholesale Ltd. Wallace & Carey Inc.

Brown Derby Wholesale Ltd. - NL Capital Foodservice Ltd. - NB Carol-Wabush Distributing - NL C.L. Comeau & Cie Ltée. - NB E.L. Bugden Ltd. - NL F.J. Wadden & Sons Ltd. - NL Goulding’s Wholesale Ltd. - NL J.B. Hand & Sons Ltd. - NL Kays Wholesale Inc. - PEI Nor-Lab Ltd. - NL

BACKTALK

BY DARREN CLIMANS

Food for thought

PHOTO: GOLD MEDIA

Kathy Perrotta is vice-president at Ipsos Canada and leads FIVE, the companyâ&#x20AC;&#x2122;s food and beverage tracking service, which examines the behaviour, attitudes and motivations of 20,000 Canadian consumers. Research shows that busy lifestyles, long daily work commutes and hyper-connectivity are influencing daily food and beverage choices. During the recent Star Women in Convenience Awards Event, Perrotta delivered a keynote outlining this evolution. She also spoke with CSNC Quick Bites columnist and foodservice insights professional Darren Climans about how the convenience and gas channel performs against these drivers to establish a framework for growth and future success.

| NOVEMBER/DECEMBER 2019

CCentral.ca

DC: What are some examples of how these changes are being expressed in Canadians’ daily food and beverage choices? KP: The long-term trend over the last DC: What are the key socio-economic and macro trends shaping consumers’ current consumption choices? KP: We’re definitely in a period of flux in terms of the Canadians’ food and beverage choices. Compared to even five years ago, when we started the FIVE Food and Beverage tracking service, the changes are significant. The biggest single factor is the shift in Canadian demographics, which includes an aging population, shrinking household sizes, urbanization, growth in representation of specific minority groups, and the rising influence of the aging millennial cohort. These are manifested in the so-called trends that we see at the consumer level. Increased attention given to health and wellness is creating new food priorities. It is a function of both aging baby boomers and better-informed younger consumers. Similarly, consumers’ growing focus on convenience and personal/ customized food and beverage solutions is another example of a trend that is being driven by a number of factors across demographic groups.

DC: How has technology been a driver of change for consumers? KP: The false promise of technology was that it was supposed to save us time. While the advent of technology and social media in our everyday lives certainly provides a plethora of benefits, it also makes us mindfully aware of and contributes actively to the reality of daily time constraints. Bottom line is that we have become very time challenged. As a result, time is, in many ways, the new currency. This isn’t going away—it will continue to be the focus of retailers, manufacturers and foodservice operators alike.

CCentral.ca

half-century has been a slow movement of consumer eating occasions from at-home to away-from-home options. The data shows that this gradual shift continues to express itself in the decisions of younger consumers. The rise of ‘snacking culture’ and its prominence in our daily routines has ultimately reformed the traditional meal regime, which is now simpler, with fewer components than in the past, consumed alone and requires less time to prepare. This dovetails with trending in HMR (home meal replacement), meal kits and home delivery. Though still very small, our FIVE data shows increases in sourcing from both HMR and home delivery services to meet convenience-oriented needs. The emergence of meal kits is driven by more than convenience. It helps consumers satisfy their need for fresh, less processed foods while enjoying ‘no fail’ culinary exploration.

DC: You say in your keynote that ‘Canadians want convenience without compromise’— what are the recommendations that you have for the convenience and gas channel to build a framework for growth and future success? KP: There’s no doubt that overall growth and future success in retailing will be fuelled by convenience. That’s a good foundational fit for the C&G channel to emerge as a food-forward destination. But consumers’ ideas of what convenience means have evolved and matured. With time being the new retailing currency, there are many more options. Consequently, consumers’ desire for quick and easy is increasingly matched by their unwillingness to sacrifice needs for healthy, fresh, less processed, high quality products and unique experiences.

DC: Are there any competitors or disruptors on the horizon that C&G operators should keep an eye on? KP: One emerging concept is the micro-market, which combines the convenience of a vending machine with healthy, daily stocked options more typical of a grocery store or quickservice restaurant. These micro-markets don’t have any staff. They leverage cashier-less vending technologies— automation, firmware and payment systems—with the core elements of convenience retailing. Micro-markets present a potential disruption threat to all immediate consumption channels given their relatively lowcost set-up; ability to locate in the buildings where people live and work; and high margin—zero labour cost—appeal. In absolute terms, this segment is still very small but it has grown over the past three years and could evolve to become future competition to the C&G channel.

EDITOR’S NOTE: In Canada, there’s a Micro-market company called Aisle 24 that has committed itself to what it refers to as a new era convenience store. Aisle 24 started in Centennial College, at Centennial Place student residence, in 2016. They have since expanded across the Greater Toronto Area, and to Ottawa, Waterloo, London and St. Catharines. This interview is edited for clarity and length.

NOVEMBER/DECEMBER 2019

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