Annual Report 2012 - 2013
ENTERPRISE AND TRAINING COMPANY LIMITED
ETC Head Office - Coffs Harbour
contents 1. About ETC 4. Highlights 11. Statements a. Chairperson b. CEO 14. Review of Operations a. At a glance b. Employment c. Training d. Business Services e. Encore Property Services 30. Corporate Social Responsibility a. Our People b. Social and Community Activities c. Environmental Initiatives 35. Senior Management a. Executive Management b. Board of Directors 42. Governance
ANNUAL REPORT 2012 - 2013 ENTERPRISE AND TRAINING COMPANY
Our Company
About ETC Enterprise and Training Company Limited (ETC) specialises in the delivery of employment, training and business services. Since 1989, ETC has placed over 53,000 Australians into jobs; trained more than 25,000 people and helped over 36,000 small businesses to start-up and grow. As a not-for-profit company, ETC reinvests its profits back into the business and into the communities in which it operates. ETC employs 137 people and delivers services throughout New South Wales and South East Queensland.
ETC Training Team
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ENTERPRISE AND TRAINING COMPANY ANNUAL REPORT 2012 - 2013
Mission, Vision Strategic Goals
our mission
our vision
We are committed to empowering people through employment, business growth and skills development.
To support the economic and social development of our communities.
ANNUAL REPORT 2012 - 2013 ENTERPRISE AND TRAINING COMPANY
Office and Service Locations Woolgoolga RUSSIA
(
Gold Coast Tweed Heads Northern Rivers Region ( to Grafton Coffs Harbour Toormina Dorrigo urunga Nambucca Heads South west rocks kEMPSEY pORT maCQUARIE TAREE SYDNEY wOLLONGONG
our strategic goals and objectives 1. Position ETC for desired contracts 2. Structured and integrated philanthropy 3. Improved capacity 4. Integrated Knowledge Management
5. Resources available for growth and consolidation 6. Demonstrate industry and community working partnerships 7. Best practice service delivery 8. Consolidate existing markets
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ENTERPRISE AND TRAINING COMPANY ANNUAL REPORT 2012 - 2013
Highlights “The amount of confidence they have grown in the time they’ve been coming has been amazing. When Wade first came here he didn’t want to look at anybody and hardly spoke. Now before he leaves he will go and say goodbye to everybody and can start and maintain a conversation.” Sawtell Meals on Wheels
Belinda Rushbrook
Major Performance-Based Achievem •
ETC has placed over 2000 job seekers into work.
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1500 people have been engaged in training with ETC; 849 students completed a full qualification and 518 gained a statement of attainment or part qualification.
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ETC’s Registered Training Organisation successfully achieved its re-registration audit carried out every five years through the Australian Skills Quality Authority.
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ETC won the contract to deliver Small Biz Connect on the Mid North Coast and Illawarra Region. Through this program, ETC has provided in-depth business advice to over 622 individual businesses resulting in the creation of over 60 full time equivalent jobs.
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ETC has provided training and mentoring support to over 200 new NEIS program participants; with more than 150 successfully starting their small businesses.
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ETC has helped close to 100 businesses embrace digital technologies in their operations through the Digital Business Advisory Service (funded by AusIndustry) and the Digital Enterprise Program (a partnership with Coffs Harbour City Council and North Coast TAFE and funded by the Department of Broadband, Communication and the Digital Economy). Both contracts won during this period.
ANNUAL REPORT 2012 - 2013 ENTERPRISE AND TRAINING COMPANY
Transition To Work participants - Jordan, Jack and Wade.
ments During FY12/13 •
ETC delivered 47 Helping Learner Drivers Become Safer Drivers workshops, (on behalf of Roads and Maritime Services) to 488 participants throughout NSW. Due to ETC successfully managing the program and outstanding results, the contract was extended for another two year period without going to tender.
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As part of the Aboriginal Green Teams Enterprise Development Project, ETC has provided ongoing business mentoring and support to 17 Green Teams involved in Natural Resource Management in a geographic area extending from the Central Coast to the Queensland border.
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ETC achieved a new contract in 2012 enabling us to increase our service delivery to Indigenous businesses through the delivery of IBAs “In to Business” Workshops. We have delivered a total of 49 full-day workshops throughout NSW.
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Under contract to Workcover, ETC delivered five workshops and two keynote business events in the Mid North Coast to promote awareness of Work Health Safety among business people and the broader community, and to provide information on the new Work Health Safety legislation. A total of 128 people attended the keynote events and 72 participated in the workshops.
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ENTERPRISE AND TRAINING COMPANY ANNUAL REPORT 2012 - 2013
Awards and Recognition
Business Solutions Port Macquarie team with Best Regional BEC in Australia award.
ANNUAL REPORT 2012 - 2013 ENTERPRISE AND TRAINING COMPANY
ETC is honoured to have received recognition across all of our business units.
ETC has won the New South Wales Small Training Provider of the Year.
ETC is recognised as the leading Jobs Services Australia provider from Kempsey to Woolgoolga.
ETC was named the Best Regional Business Enterprise Centre in Australia in October 2012 (BEC Australia Award for Performance – Best Regional BEC)
ETC has won the Community Services Awards at the Coffs Harbour Sunny’s Business Awards for three years, placing us in the Hall of Fame in 2013.
ETC’s New Careers for Aboriginal People (NCAP) Officer was identified as the highest performer in the State (out of 13).
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ENTERPRISE AND TRAINING COMPANY ANNUAL REPORT 2012 - 2013
Community Support Fund
Major Community Commitment
ANNUAL REPORT 2012 - 2013 ENTERPRISE AND TRAINING COMPANY
ETC Board Member Graeme Singleton with Community Support Fund recipients from the North Coast Botanic Gardens
The ETC Community Support Fund was launched, with $200,000 invested per annum into local communities and 35 successful projects or initiatives supported.
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ENTERPRISE AND TRAINING COMPANY ANNUAL REPORT 2012 - 2013
Rod McKelvey chair
ETC Chair Rod McKelvey with Community Support Fund recipient Reap Food Rescue Service
ANNUAL REPORT 2012 - 2013 ENTERPRISE AND TRAINING COMPANY
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Chair’s Report The ETC Board has focused heavily on ensuring our governance processes and procedures are in line with best practice standards over the past 12 months. We also reviewed the company’s strategic plan and continued to identify and evaluate opportunities for growth of the company.
National Disability Insurance Scheme (NDIS) The ETC Board has been keeping abreast of the rollout of the National Disability Insurance Scheme, particularly in regards to changes in the regulatory requirements for providers of disability support services. The Deputy Chair and I participated in the National Disability Service’s three-day Board Member Development Training course, tailored for the disability sector and run by the Australian Institute of Company Directors. ETC already delivers person centred support services to people with disability through our employment and training contracts. In particular, ETC was pleased to grow our Transition to Work Program in 2012/13 which helps young people with disability transition from school into employment. ETC looks forward to being part of the new system of disability support focused on the needs and choices of people with disability.
ETC Community Support Fund
As a not-for-profit, community focused company, ETC has for more than 23 years given back to the communities in which it operates its training, employment and business advisory services. In September 2012, ETC’s Board of Directors was proud to launch the ETC Community Support Fund as a new vehicle for our philanthropy and sharing our success. The new fund was widely promoted across the East Coast of Australia between Sydney and the Gold Coast, and we were delighted to receive close to 200 applications during the 2012/13 financial year. It was our pleasure to commit a total of $200,000 to 35 extremely worthwhile organisations. We were heartened to hear stories from the successful recipients about the positive difference the funding will make in terms of enabling them to deliver their programs and initiatives – the majority of which are geared towards improving the lives of people in our communities.
Future outlook ETC celebrates its 25th anniversary in March 2014. The company has certainly grown and diversified over the past two decades. From its humble beginnings in a mud brick complex in Coffs Harbour, the company has grown from a single employee to 137 staff delivering a variety of programs and services across the East Coast between Brisbane and Sydney. The next 12 months will see ETC establish a presence in the Illawarra for the first time as three employees deliver the Small Biz Connect Program on behalf of the NSW Government. The company is also looking to strengthen our position on the Gold Coast through the establishment of various new programs, such as the delivery of the Digital Enterprise Program through the Gold Coast City Council. I am confident with the guidance of the Board, leadership of the expert management team and dedication of all ETC employees, the next 12 months will see ETC continue to achieve its vision of supporting the social and economic development of our communities.
Rod McKelvey Chair
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ENTERPRISE AND TRAINING COMPANY ANNUAL REPORT 2012 - 2013
CEO Report ETC has performed extremely well in 2012/13 despite a significant reduction in government funding in the employment and training sectors in the lead-up to the Federal Election. The diminishing value of the Job Services Australia (JSA) contract (ETC’s largest), which the company has with the Department of Education, Employment and Workplace Relations (DEEWR), has also impacted on ETC’s profitability. Now in its final third year, there is significantly less value in the JSA contract than at the start, although the workload and expected outcomes have not changed.
We’ve diversified our income streams Fortunately, ETC has a very strong balance sheet and many different diverse income streams that have helped sustain the organisation. We were very pleased to have won many new contracts over the past 12 months including Small Biz Connect (which replaced the Mid North Coast Business Advisory Service); Coffs Coast Digital Enterprises; Digital Business Advisory Services; and New Careers for Aboriginal People (NCAP). We also secured additional work with Indigenous Business Australia and had our contract with the Roads and Maritime Services to deliver workshops to the supervisors of learner drivers rolled over for another year.
Growing e-learning
ETC’s Registered Training Organisation (RTO) successfully passed its re-registration audit in September 2012 (valid until 2017), which enables the company to continue to deliver nationally accredited training courses throughout Australia. The RTO was also excited to have grown its e-learning offering by 500% over the past 12 months and is looking forward to growing this area further in 2013/14.
High-performing staff
Importantly, our people have maintained, and in many cases exceeded, performance expectations. This has resulted in the company achieving some remarkable accolades in 2012/13. For example, ETC was recognised as the Best Regional Business Enterprise Centre (BEC) in Australia; we were named a finalist (top 3) in the NSW Training Awards – Small Training Provider of the Year; and we continued to be recognised as the leading JSA provider from Kempsey to Woolgoolga. I am so proud of all our talented staff and the contribution they make every day towards changing the course of people’s lives, whether it is through helping people up-skill, find a job, start a new business or grow an existing business. ETC continued to invest heavily in the training and professional development of our people and was pleased to announce the company’s first overseas learning and development tour, which was open to all staff to apply. In November 2012, three staff journeyed to the UK to
spend two weeks with Avanta - one of the UK’s leading providers of employment, training and business services. This proved to be a valuable learning experience that has benefited our company.
Looking ahead The company will be focussed on bidding for the new Smart and Skilled training contract, and the new JSA contract which begins in July 2015. In preparation for the new JSA contract, ETC chose to participate in DEEWR’s Quality Standards Pilot in 2013, which has involved working towards certification under the Standard ISO 9001 by December 2013. Our involvement in this process has provided a good platform to introduce improvement across the entire organisation and supports ETC’s goal of achieving ongoing best practice under SAI Global’s Business Excellence Framework. I suspect the next 12 months will present further challenges in terms of reduced government funding for our traditional programs. This will require intense budget modelling and the necessity to continue looking at diversifying our income streams. ETC has proven its adaptability and resilience in the past, and I am confident that by maintaining our award-winning performance, we will continue to be sustainable into the future.
Thank you Finally, I would like to acknowledge our Chair, Rod McKelvey, and the Board of Directors for their commitment to ETC and their guidance and support during the year. I have greatly appreciated their leadership and governance of ETC. In addition, I would like to thank all ETC staff for their contribution to the company, our different funding bodies, and the business community for supporting us.
Michael Close CEO
ANNUAL REPORT 2012 - 2013 ENTERPRISE AND TRAINING COMPANY
Michael Close CEO
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ENTERPRISE AND TRAINING COMPANY ANNUAL REPORT 2012 - 2013
Review Of Operations
“I owe the success of my idea to the New Enterprise Incentive Scheme (NEIS). Since completing the program, my product range has expanded from 3 to 10 styles and I now hold the predominant share of the polycarbonate glassware market for South East Queensland.” Director - SafeDrink
Nicole Antees
ANNUAL REPORT 2012 - 2013 ENTERPRISE AND TRAINING COMPANY
At a Glance ETC is comprised of four business units – Employment, Training, Business Solutions and Encore Property Services.
Employment Solutions
Business Solutions
As a Job Services Australia provider, ETC Employment Solutions is contracted to provide Government-funded employment services to job seekers, business owners and employers. ETC offers employment services from eight different offices located between Woolgoolga and Kempsey on the NSW Mid North Coast.
ETC Business Solutions provides start-up and small businesses looking to grow with guidance, networking and mentoring opportunities. With a service delivery footprint between the Gold Coast and Taree on the NSW Mid North Coast and Wollongong and Shellharbour LGA’s, ETC offers a range of programs to help the small business sector including: • New Enterprise Incentive Scheme (NEIS) • Small Biz Connect (SBC) • Coffs Coast Digital Enterprises • Digital Business Advisory Service • Coffs Harbour Innovation Centre (CHIC) • Indigenous Business Australia (IBA) • Business Enterprise Centre (BEC) • ETC BusinessLeaders
Our employment team also provide the following specialised employment and training programs: • Transition to Work (TTW) • New Careers for Aboriginal People (NCAP) See details on page 16
Training Solutions ETC Training Solutions is a nationally accredited Registered Training Organisation (RTO) that helps client’s up-skill, launch their career or professionally develop their staff. ETC delivers accredited and non-accredited courses, certificates and traineeships that strategically align to key skill shortage industries such as Aged and Community Care, Sawmilling and Business. Servicing clients anywhere within New South Wales and Queensland , ETC’s main training centres are located in Sydney, Port Macquarie, Coffs Harbour and the Gold Coast. See details on page 20
See details on page 24
Encore Property Services ETC’s property services enterprise, Encore, provides lawns, grounds and garden maintenance services to a range of government and private sector clients located between Grafton and Macksville on the NSW Mid North Coast. See details on page 29
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ENTERPRISE AND TRAINING COMPANY ANNUAL REPORT 2012 - 2013
Review of Operations
EMPLOYMENT SOLUTIONS HIGHLIGHTS
4717 2263 1107 503
VACANCIES FILLED FOR EMPLOYERS PEOPLE SUPPORTED INTO SUSTAINABLE EMPLOYMENT JOB SEEKER REFERRALS TO TRAINING JOB SEEKERS WERE PLACED INTO WORK EXPERIENCE IN A TOTAL OF 107 MANAGED ACTIVITIES
OF THE PEOPLE WE PLACED IN EMPLOYMENT OR TRAINING:
Belinda Rushbrook, Sawtell Meals on Wheels, Employer of ETC’s Transition To Work participants.
1470 409 289
HAD BEEN UNEMPLOYED FOR MORE THAN 12 MONTHS WERE INDIGENOUS
WERE PEOPLE WITH DISABILITY
ANNUAL REPORT 2012 - 2013 ENTERPRISE AND TRAINING COMPANY
Leading Job Services Australia (JSA) Provider
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Individual Site Star Ratings. Coffs Harbour, Toormina, Woolgoolga
Nambucca, Kempsey, ETC’s Employment Solutions team worked hard South West Rocks, to continue to be recognised by the Department Urunga, Dorrigo of Education, Employment and Workplace As at September 2013 Relations (DEEWR) as the leading JSA provider of employment services in the regions in which we operate (Woolgoolga to Kempsey). Providers Demonstrating our commitment to maintaining the highest possible standard of service, ETC chose to receive quarterly JSA star ratings from DEEWR participate in DEEWR’s Quality Standards Pilot in 2013 that recognise the time it takes for a person to which involves working towards accreditation against find work, the number of people placed in jobs the Standard ISO9001. ETC has spent considerable time and whether they maintained their positions long-term. ETC enjoys the following star ratings at in 2013 reviewing and updating our systems, processes and policies as part of this Pilot and will be audited at its eight different sites. the end of 2013.
Helping disadvantaged job seekers overcome barriers to employment ETC continued to build productive working relationships with many support services and community organisations in line with our goal to ensure appropriate services are available to help disadvantaged job seekers overcome non-vocational barriers to employment and increase their economic and social participation in the community. ETC’s wrap around service delivery model involves referring clients to support services to seek help with issues such as mental health, alcohol and/or drug dependency, homelessness/ overcrowding etc. In 2012/13, ETC worked with 601 highly disadvantaged clients and of these 184 required nonvocational assistance or interventions.
Working closely with job seekers and employers to meet skill shortages ETC’s Employment Consultants work closely with employers to gain a thorough understanding of their workforce needs and adequately train job seekers to meet any skill shortages. In 2012/13, ETC made a total of 1107 referrals to training, ranging from accredited training (Certificate I – Diploma/ Degrees) to non-accredited short courses. In addition, ETC
introduced a new internal training program (Foundation Skills Training) in 2012/13, which is a three-day workshop designed to assist job seekers become work ready. The workshop assists job seekers with resume writing, job application writing (including on-line applications), interview techniques, employer expectations, effective communication in the workplace and covers information about the local labour market including current job vacancies. ETC’s recruitment team then meets with all the participants for the purpose of reverse marketing them to interested employers. In 2012/13 ETC filled 4717 vacancies for employers. Finally, once a job seeker is placed into employment, both the job seeker and employer continue to be supported by ETC to ensure good employer relationships and sustainable employment of our clients.
Work experience creating good work ready habits ETC offers a wide range of work experience activities for our job seekers to undertake, creating good work ready habits and a sense of community connectedness. In 2012/13, 503 job seekers were placed into work experience in a total of 107 managed activities, including lawns, grounds and garden maintenance at the Coffs Harbour Showground, South Kempsey Community Gardens, Wiigay Park in Kempsey and Coronation Park in Nambucca.
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ENTERPRISE AND TRAINING COMPANY ANNUAL REPORT 2012 - 2013
Review of Operations
EMPLOYMENT SOLUTIONS Helping Indigenous people through the New Careers for Aboriginal People (NCAP) Program Based on achievement against government-set KPIs, ETC is the leading provider (out of 13) of the NCAP Program in NSW. ETC has exceeded all its KPIs with State Training Services for this Program. A total of 142 Aboriginal people have been trained and 59 have been supported in gaining sustainable employment over the past 12 months. In addition, 11 existing Aboriginal workers have been supported to up skill to a higher level rather than being satisfied with entry level positions. All NCAP clients have demonstrated greater selfesteem, confidence and self-worth since joining the Program.
Furthermore, ETC’s NCAP Officer has gone above and beyond in the delivery of the Program by developing initiatives to break the cycle of welfare dependence in Aboriginal communities such as organising Aboriginal role models to speak at schools; mentoring and supporting clients outside of work hours; and developing partnerships between Aboriginal and non-Aboriginal groups, as well as between different Aboriginal nations. A final measure of success has been the recent announcement by State Training Services that ETC will be funded for a further 12 months to deliver NCAP.
NCAP Targeted Outcomes from July 2012 - June 2013 (Mid North Coast) Activity
Annual Target/KPI
Achieved to June 2013
Employment
38
59
Training
89
142
Active registered clients
536
789
New Registered Client’s
172
237
Clients Assisted
382
719
Meetings and Activities
209
328
Helping young people with disability transition from school to employment ETC is committed to expanding and strengthening its work in the disability sector and was pleased to grow its Transition to Work (TTW) Program in 2012/13. Funded by the NSW Government, TTW is a two-year program designed to help young people with a disability gain employment after leaving school. ETC’s client focussed delivery of this program has resulted in remarkable changes in the participants including: dramatic improvements in communication, social skills and
life skills; increased confidence; and greater independence. All clients have experienced many firsts, such as: catching public transport on their own; cooking a meal and engaging people (new and familiar) in conversation. The program is geared around clients gaining a job at the end of the program. ETC’s clients are currently engaged in voluntary work experience four have 18 months to find paid employment and one has 6 months, which they are all on track to achieving.
ANNUAL REPORT 2012 - 2013 ENTERPRISE AND TRAINING COMPANY
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Future Directions ETC Employment Solutions focus over the next 12 months is to maintain our current performance ranking to ensure the company is positioned strongly for the new JSA contract which is open for tender in 2014. We will continue to invest in our staff development to facilitate continuous improvement and best practice principles across all sites leading to even more innovative practices. Our staff consistently achieves excellence in their day-to-day activities for the benefit of their job seekers and we must ensure they are supported. They also work in some of the most challenging communities in the country (Kempsey and Nambucca) where there are persistent skills shortages, ageing population, long term unemployment and generational welfare reliance.
In our TTW program we are planning to introduce a “taste tester” for potential new participants enabling them to “try” ETC for one week to see how our program can assist them to transition into employment or training. The TTW Coordinator is keen to further develop the life skills program leading to increased confidence and independence amongst the participants. For our NCAP program we will strive to maintain our performance as the leading provider in NSW and will continue to work with Local Government, industry bodies and the community to seek opportunities for employment and training of our local Indigenous community.
“Everybody at ETC is so helpful. They are such nice people. A few bad things have happened to me in the past and ETC, particularly Dena, helped restore my faith in the human race. Dena is such a beautiful lady and helped me gain confidence in myself again. Dena supported me to do a Certificate III in Aged Care and now I have a job as an Assistant in Nursing at Macleay Valley House. I’m now thinking of trying to improve my qualifications even further and considering doing a Certificate IV in Aged Care.” Unemployed for almost 2.5 years Monique
“I would definitely recommend the NCAP program. Have a really good think about what you want to do first and then head that way. NCAP can help you with the training and getting a job. Just go for it!” New Careers for Aboriginal people (NCAP) participant
Caine Rosser
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ENTERPRISE AND TRAINING COMPANY ANNUAL REPORT 2012 - 2013
Review of Operations
TRAINING SOLUTIONS HIGHLIGHTS There were some significant milestones and achievements for ETC’s Registered Training Organisation (RTO) during 2012/13. Most notably, in September 2012 the RTO successfully completed its Australian Skills Quality Authority re-registration audit. For the third consecutive year, ETC was shortlisted (top 3) in the NSW Training Awards Small Training Provider of the Year. These prestigious awards are coordinated by the NSW Department of Education and Communities. The RTO also started delivery of New Enterprise Incentive Scheme (NEIS) training for the first time in QLD and NSW.
Programs
Apprenticeships and Traineeships Training Program (ATTP) Aged Care, Business, Sawmilling, Hospitality, Retail, Training and Assessment, and Home and Community Care
Strategic Skills Program
Links to Learning
Highlight
352
registered traineeship commencements in 2012 (existing and new entrant)
309 175
part qualifications full qualifications
78
a % gained Statement
of Attainment
(for 1-7 units of competency achieved.)
ACWVET
ETC was selected as one of only two RTOs in NSW to deliver part-qualifications under this Program
New Enterprise Incentive Scheme (NEIS) Delivered VET qualifications to Job Seekers
Job Seeker Training Enrolled in VET qualifications
570 20 214
92%
units delivered full qualifications job seekers completion rates
528 70%
job seekers gained Employment
ANNUAL REPORT 2012 - 2013 ENTERPRISE AND TRAINING COMPANY
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“ETC’s trainers are extremely good and that’s the key. We’re very time poor and the trainers work around us. They’re punctual, respond to our requests for help quickly and provide constructive feedback on the assessment materials.” Toormina Post & Office Solutions
Paul-Thomas Clarke, Owner
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ENTERPRISE AND TRAINING COMPANY ANNUAL REPORT 2012 - 2013
Review of Operations
TRAINING SOLUTIONS Student Breakdown ETC ENROLLED 1484 STUDENTS (INTO EITHER FULL OR PART QUALIFICATIONS) DURING 2012/13.
35.2 % 25.6 % 21 % 5.7 % 4 %
WERE JOB SEEKERS
AGED UNDER 24
AGED OVER 50
IDENTIFIED AS ABORIGINAL OR TORRES STRAIT ISLANDER
IDENTIFIED AS HAVING A DISABILITY
Re-registration Audit Leads to Improved Processes and Systems In September 2012, ETC’s Registered Training Organisation (RTO) successfully completed its Australian Skills Quality Authority re-registration audit, which means it’s licensed to continue delivery of nationally accredited training courses until the next audit which is due in 2017. As a result of the 18 months of work that went into preparing for the audit, as well as the audit process itself, the training team set about overhauling and dramatically improving ETC’s training assessment system. This has led to the introduction of the following improvements: • Memorandum of Understanding developed with national resource provider saving ETC over 27% in resource costs and dramatically improving consistency and compliance;
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Training and Assessment strategies developed for each of our 25 qualifications that clearly outline ETC’s expectations of trainers in terms of quality training delivery; Customised assessment tools and Recognition of Prior Learning (RPL) kits developed that further enhance the quality and professionalism of ETC’s training; and Internal professional development programs/plans developed for all training staff. This has raised the level of competence in the training team and in turn increased compliance against all of our contracts.
ANNUAL REPORT 2012 - 2013 ENTERPRISE AND TRAINING COMPANY
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VET FEE-HELP Provider ETC’s RTO is working towards its goal to become a Commonwealth approved VET FEE-HELP provider. Articulation agreements have been made with two prominent Higher Education institutions – Australian Catholic University (ACU) and University of Technology Sydney (UTS). ACU now formally recognises ETC’s Diploma of Management program as direct credit (12 months) towards both a Bachelor of Business Administration and Bachelor of Commerce and UTS will grant a direct credit (6 months) towards a Bachelor of Business.
Attracting Strategic Skills Program Funding In line with our goal to strengthen our relationship with State Training Services and attract increased levels of Strategic Skills Program funding in 2012/13, ETC recruited an Industry Workforce Development Coordinator (Sales Consultant/ Market Researcher). This move proved very successful with ETC attracting significant funding across the majority of State Training Services regions in NSW instead of just 2-3 regions in previous years.
“I really looked forward to every training session with Rachel from ETC. Other courses I’ve done it was like a punishment to go to and I dreaded it. Doing my Certificate IV in Small Business Management with ETC was great. The stuff I learnt I’ve been able to relate to in my business and have been able to implement it straight away.” Former South Sydney Rabbitoh’s player
Scott Geddes 2012 NRL Academic Team of the Year
Future Directions “I wasn’t going to school all that much so my school decided I could go to the Links to Learning Program and it ended up being good. I came first in the class (completing 6 units of competence) and I got a school based traineeship (Certificate II Hospitality) with Macleay Hotel out of it.” Melville High School student
Madeline Donovan
In the future, Training Solutions plans to successfully tender for the NSW Smart and Skilled funding program and expand ETC’s fee-for-service training delivery across Australia. This will be achieved through expanding our e-learning capacity, along with the introduction of a range of new short courses within each main site by November 2013. We are also currently reviewing our scope and looking to add new qualifications to take advantage of new opportunities and plan to build our brand further in NSW and QLD over the next 12 months.
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ENTERPRISE AND TRAINING COMPANY ANNUAL REPORT 2012 - 2013
Review of Operations
BUSINESS SOLUTIONS HIGHLIGHTS
Over the past 12 months ETC’s Business Solutions team has gone a long way towards achieving its goal of providing quality information, guidance, mentoring and networking services to start-up and small businesses across NSW and South East QLD. Below is an overview of the outcomes achieved in each business program during this period.
Business Solutions celebrating the support of 30,000 SME’s
939
INDIVIDUAL BUSINESSES PROVIDED WITH IN-DEPTH BUSINESS ADVICE AND SUPPORT
1123
PEOPLE PARTICIPATED IN SKILLS DEVELOPMENT WORKSHOPS
1450
TOTAL ATTENDEES AT ETC BUSINESSLEADERS EVENTS
ANNUAL REPORT 2012 - 2013 ENTERPRISE AND TRAINING COMPANY
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Small Biz Connect Small Biz Connect is a state-wide program funded by the NSW Government to provide quality advisory services for small to medium enterprises. ETC is contracted to deliver this service throughout the Mid North Coast region. Since the program’s establishment in September 2012, including the addition of two new business advisors working full time on Small Biz Connect to our team, we have provided in-depth business advice to over 622 individual businesses resulting in the creation of over 60 full time equivalent jobs. It has been particularly pleasing to strengthen our presence in Port Macquarie and Taree. In February, we hosted a visit of the NSW Government’s “Small Biz Bus” to the Mid North Coast. The Small Biz Bus provided a high-profile opportunity to promote and deliver Small Biz Connect services, attracting considerable community and business interest and media attention. Thanks to our status as a Small Biz Connect provider, we have access via the NSW Office of the Small Business Commissioner to new resources to assist our business clients including an on-line benchmarking tool, a diagnostic system, and “Bugseye Pinpoint”, a mapping tool to assist business operators to identify the geographic locations of their industry peers, supply chain options and competitors. We have also streamlined referral access to NSW Government business advocacy services.
Business Skills Workshops We have delivered 32 workshops with a total of 263 participants in attendance during 2012/13, from our new suite of topics including: • One Page Business Plan • One Page Marketing Plan • Build a Website in a Day • Customer Service Skills • Networking for Success • Introduction to Social Media • Online Marketing • Understanding Financials • Business Start Up Workshop • Assess Your Business Idea Workshop
New Enterprise Incentive Scheme (NEIS) Funded by the Australian Government, NEIS provides start-up support to eligible new business operators. During 2012/13, ETC has provided training and mentoring support to over 200 new NEIS program participants. To date, more than 150 have successfully started small businesses. We enjoy strong relationships with JSA and DES providers throughout our NEIS regions, and would like to acknowledge their contribution to the achievement of self-employment for job seekers through the program. We established a new Gold Coast office, from which to deliver NEIS and other accredited programs. Our NEIS program was considerably strengthened this year as a result of DEEWR funding changes which meant we are now able to deliver NEIS training through our own RTO.
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ENTERPRISE AND TRAINING COMPANY ANNUAL REPORT 2012 - 2013
Review of Operations
BUSINESS SOLUTIONS ETC BusinessLeaders Events
Digital Enterprise Program
ETC BusinessLeaders events are held every two months on the NSW Mid North Coast and are designed to encourage business-to-business networking and skills development. Attracting record crowds over the past 12 months, local business people were informed, entertained and motivated by demographic commentator Bernard Salt (228 attendees); Olympic gold medallist Anna Mears (208); Businessman Mark Bouris (300) and Advertising executive Todd Sampson (300), to name a few. The not-for-profit events are coordinated by ETC with the support of corporate sponsors and without them we would not be able to bring such quality speakers to regional areas.
Digital Enterprise provides business people with the knowledge and skills to increase their participation in the Digital Economy.
Major Partners • Commonwealth Bank • Park Beach Plaza • Prime7 • Coffs Advocate • Coffs Harbour City Council • Slater & Gordon • DFA • Crowe Horwath
Corporate Partners • Geoff King Motors • Newcastle Permanent • CBM • Novotel Pacific Bay Resort • CHYFM
ETC delivers the Digital Enterprise program for Coffs Harbour in partnership with Coffs Harbour City Council and North Coast TAFE, and funded by the Department of Broadband, Communications and the Digital Economy. ETC’s role in the first year of this two-year program is the delivery of one-toone support for business people who have firstly participated in a group workshop, delivered by TAFE. To date, ETC has provided one-to-one, tailored, individualised information sessions on topics relating to the development and implementation of strategies to improve their participation in the digital economy, to in excess of 50 businesses.
ETC BusinessLeaders speaker in May 2013 - Todd Sampson
Digital Business Advisory Service This new program, launched on the Mid North Coast in March 2013, has enabled us to increase our expertise and service delivery capacity in the rapidly changing and expanding world of technology. We have so far provided one-toone assistance to over 40 Mid North Coast small business operators in the area of digital technology. The Digital Business Advisory Service is funded by AusIndustry under the Small Business Advisory Services program.
Small Biz Connect Team with NSW MP Andrew Fraser
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Helping Learner Drivers Become Safer Drivers
Indigenous Business Australia (IBA) In to Business Workshops
A dedicated community skills development program – ETC is contracted to the NSW Roads and Maritime Services (RMS) to deliver workshops supporting learner driver safety. In 2012 ETC successfully retendered for the program and in 2012/13 delivered 47 workshops to 488 participants. The workshops are held in the early evening in a geographic area extending from the Queensland Border, south to Port Macquarie and west to Tamworth, Armidale, Glen Innes and Tenterfield. Excellent feedback has been received from RMS, as a result of which we our contract has been extended into 2013/14.
ETC achieved a new contract in 2012 enabling us to increase our service delivery to Indigenous businesses through the delivery of IBAs “In to Business” workshops. We have delivered a total 49 full-day workshops, in areas including Coffs Harbour, Port Macquarie, Ballina, Tweed Heads, Armidale, Tamworth, Moree, Lightning Ridge, Taree, Inverell and Gunnedah.
Aboriginal Green Teams Enterprise Development Project
In 2012/13 ETC continued to support Aboriginal organisations and Local Aboriginal Land Councils to develop feasibility studies and business plans under the DEEWR Indigenous Employment Program. Projects undertaken this year include a feasibility study to develop the Kempsey Local Aboriginal Land Council flower farm enterprise, a business plan and policies and procedures for Jagun Aged Care, and three feasibility studies for potential enterprises to be undertaken by Unkya Local Aboriginal Land Council. Early in the year, ETC was contracted to Legacy Coffs Harbour, via funding from the Department of Veterans Affairs, to develop a report on the feasibility of service delivery integration among providers of services to war veterans and their families.
Concluding on 30 June 2013, this program has for over two and a half years engaged and supported Aboriginal Green Teams involved in Natural Resource Management in a geographic area extending from the Central Coast to the Queensland border. This DEEWR funded program has resulted in Eighteen Green Team personnel completing a Certificate IV in Front Line Management and 17 Green Teams receiving ongoing business mentoring and support.
Business Consultancy Services
Workcover Workshops Under contract to Workcover, ETC delivered five workshops and two key note business events on the Mid North Coast to promote awareness of Work Health and Safety among business people and the broader community, and to provide information on the new Work Health and Safety legislation. A total of 128 people attended the keynote events, and 72 took part in the workshops.
Coffs Harbour Innovation Centre “We worked with Marilyn from ETC to put together a Strategic Plan for our business. It was really important to go through this process and now we know where we are heading and how to get there.” Eather Recruitment and Labour Hire Ivana Agapiou
ETC has moved into its second year of managing the Coffs Harbour Innovation Centre (CHIC), located at the Coffs Harbour Education Campus. Our service provides business support and networking opportunities for CHIC tenants, promotes the centre extensively throughout the community, identifies and develops new partnership opportunities, and secures new tenants. During this year, we have achieved and maintained 100% occupancy of the Centre.
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ENTERPRISE AND TRAINING COMPANY ANNUAL REPORT 2012 - 2013
Review of Operations
BUSINESS SOLUTIONS Digital Switchover Liaison Officer During the year, ETC achieved and successfully completed a contract with the Department of Broadband, Communications and the Digital Economy to ready the community for the switchover from analogue to Digital TV through the employment of two Digital Switchover Liaison Officers (DSLO). Working extensively with local communities, the DSLOs delivered information face-to-face to harder to reach groups such as the elderly and frail, low income households, people with a disability, geographically isolated residents, culturally and linguistically diverse communities, and Indigenous households to ensure they were ready for the switchover on 27 November 2012.
Future Directions Over the next 12 months our Business Solutions team is looking to introduce a new business mentoring program on the Gold Coast targeting growing businesses. The team is also looking forward to establishing Small Biz Connect services in the Illawarra region through a new contract with the NSW Office of the Small Business Commissioner. Business Solutions will also continue to seek new short and longer term contract opportunities which will benefit ETC through new income streams and benefit local businesses and local communities through the provision of additional, relevant services.
“There was a period where I was quite challenged so I went to a Business Advisor at ETC and they helped me focus on what was realistic. They put some different ideas on the table and by taking the emotion out of my business helped put what I needed to do in an objective framework,� Empirical Health
Simon Feeney Images from the count down to the digital switchover event at Sawtell Primary School.
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Review of Operations
ENCORE PROPERTY SERVICES ETC’s property services enterprise, Encore, provides lawns, grounds and garden maintenance services to close to 100 Department of Housing properties located between Grafton and Macksville on the NSW Mid North Coast. In addition, Encore provides mowing services to the Coffs Harbour Crematorium and Transgrid Sub Station at Karangi.
Future Directions In the future, Encore intends to maintain existing contracts and grow to include the Kempsey and Port Macquarie areas. In addition, Encore is focussed on growing its workload in the private sector.
Highlights •
Secured 20 additional Department of Housing properties in Nambucca and Macksville.
•
Started working for Kirkland’s Real Estate, providing lawns and ground maintenance services to 14 of their rental properties.
•
Established a relationship with the Coffs Harbour Community Garden to develop an area for composting the large amount of green waste generated by Encore. A similar arrangement is currently under negotiation in Macksville. Encore team members on site
Large landscaping project for the NSW Department of Housing.
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ENTERPRISE AND TRAINING COMPANY ANNUAL REPORT 2012 - 2013
Corporate Social Responsibility
2012 ETC Staff Development Day
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Our people ETC employs 137 staff including employment consultants, trainers, administrators, accountants, marketers, human resources personnel and contractors. While they represent a wide range of backgrounds and beliefs they all share ETC’s Corporate Values of professionalism, open-two way communication, empowerment, innovation and customer satisfaction.
Staff composition
70%
Women in the workplace
72%
60% 44% are Board Members 50% are Managers 75% are in Senior Management Females comprise 72% of ETC’s workforce.
57
%
50
%
40%
30%
Breakdown of where employees are located
34% 28%
20%
16%
10%
13%
9%
Full time Part time
Casual
Mature Indigenous Female 55+
Male
COFFS NAMBUCCA KEMPSEY & SWR PORT SYDNEY DORRIGO GOLD COAST TOORMINA URUNGA WOOLGOOLGA
51% 18.5% 12.5% 6% 4% 2% 1.5% 1.5% 1.5% 1.5%
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ENTERPRISE AND TRAINING COMPANY ANNUAL REPORT 2012 - 2013
Corporate Social Responsibility
OUR PEOPLE
Equal Employment Opportunity
Service Awards
At ETC we promote good working relationships with all our employees and others, where everyone is treated with dignity, courtesy and respect. Discrimination, harassment, vilification and bullying will not be tolerated at ETC.
ETC currently employs 22 staff who have been with the company for more than five years and five employees who have been with ETC for 10 years including: Shiree Hampel (16 years); Craig Wilksch and Dave O’Mullane (12 years). In 2012/13 Jill Smith and Leeanne Stewart were recognised for 10 years of service. Jodie Cole, Patsy Green, Wendy Griffin, Jackie Parkinson, Glenn Mitcham and Anne Mitchell were awarded with five-year service awards.
Staff Satisfaction ETC conducted an Employee Survey in 2012 providing some very positive feedback. Most notably:
88.7 80
%
90
%
%
are very proud of working for the company and love to tell their friends and family about where they work and what they do.
1
of staff said their personal values align with the company’s values.
Investing in Professional Development ETC has always been committed to staff training and professional development. In late 2012, three ETC employees were selected to take part in an overseas learning and development tour. Amanda Pearson, Ingrid Hughes and Jenny Barnett were hosted by Avanta, the third largest employment, training and business provider in the UK, and spent two weeks travelling between Manchester, Liverpool and London to absorb as much about Avanta’s successful operations as possible.
Percentage of Certificate courses completed by ETC during the year:
8% attainment
Statement of
of staff said they share a common goal.
The three most used words to describe the company were:
Friendly, Professional and Supportive.
29%
63
%
Certificate 4 Level
Diploma Level
In order to keep abreast of best practice in our industry, ETC staff attended various conferences such as Small Business Development, Australian Business Chamber and National Employment Services Association (NESA), as well as a variety of workshops, seminars, webinars and best practice days. All Employment Solutions staff also participated in weekly learning and development sessions to ensure they are equipped with the latest DEEWR information in the interest of continuous improvement.
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Work, Health and Safety (WHS) ETC is committed to providing a safe and healthy working environment for staff, clients, visitors and contractors. We do this through providing information, education and adequate instruction on how to safely perform day-to-day duties. We provide an in-depth induction process for all new employees and have an extensive suite of WHS policies and procedures. We also achieve a safe working environment through our WHS Management System to ensure management and employees: • Are provided with safe methods of work; • Are trained and understand their WHS roles and responsibilities; • Comply with current WHS legislation; • Are consulted about safety issues; • Participate in reporting, monitoring, assessing and developing safe work practices. ETC strives for an injury free workplace and is particularly proud of its performance over the past three years in reducing workers compensation claims by 70% and lost time injury rate by 90% as evidenced by the statistics below. Another bonus of having less workplace injuries is reduced workers compensation premium costs.
Financial Year
Claims
Lost time in days
2009-10
20
470 days
2010-11
9
309 days
2011-12
6
17 days
2012-13
6
45 days
Corporate Social Responsibility
SOCIAL AND COMMUNITY ACTIVITIES As a not-for-profit, community-orientated organisation, ETC has for more than 23 years given back to the communities in which it operates its training, employment and business advisory services. In September 2012, ETC’s Board of Directors was proud to launch the ETC Community Support Fund as a new vehicle for our philanthropy. The new fund was widely promoted across the East Coast of Australia between Sydney and the Gold Coast and we were delighted to receive close to 200 applications during 2012/13. ETC committed a total of $200,000 to 35 extremely worthwhile organisations. We were heartened to hear stories from the successful recipients about the positive difference the funding will make in terms of enabling them to deliver their programs and initiatives – the majority of which are geared towards improving the lives of people in our communities. For further information visit www.enterpriseandtrainingcompany.com.au/csf/
ETC also contributes to the community by developing strategic partnerships with community groups, industry and government with the aim of building community capacity. For example during the past 12 months ETC partnered with Coffs Harbour City Council to deliver an economic development forum facilitated by Bernard Salt. ETC was also the bid manager for the Sustainable Economic Growth for Regional Australia (SEGRA) national conference which is to be held in Coffs Harbour in October 2013. In addition, we involve ourselves within the community by participating at local school expos, DEEWR job expos and sponsor many worthwhile local activities including the North Coast Football, Charity Golf Days for Rotary, Camp Quality events and many more.
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ENTERPRISE AND TRAINING COMPANY ANNUAL REPORT 2012 - 2013
Corporate Social Responsibility
ENVIRONMENTAL INITIATIVES In March 2012, ETC invested close to $89,000 on the replacement of ‘fluorescent’ tubing to environmentally friendly and energy efficient ‘LED’ lighting to three office locations – Coffs Harbour, Nambucca Heads and Kempsey. LED is not only safe for the environment and produces less emanating heat, but also uses significantly less energy than fluorescent lighting. ETC expects that the amount spent on the replacement will be recovered in the reduction of energy bills over a 3-5 year period. As a result of this initiative, ETC has inspired companies such as HRD Nominees to convert their current lighting to LED. ETC is currently investigating the implementation of solar renewable energy at the Coffs Harbour and Toormina office sites (because these buildings are owned by the company). Coffs Harbour, Nambucca and Kempsey offices all have water saver taps installed in the kitchens and bathrooms (7.5 litre rated); all sites have energy efficient LED TV’s; and access to video conferencing facilities to reduce travel time and fuel consumption associated with travelling between the office locations. ETC also implements a number of initiatives to reduce paper usage and encourage recycling, including: • Internal communication campaign about the importance of recycling. For example all emails display the message “Please consider the environment before printing this email”; • Signage featuring recycling tips located throughout offices; • Increased online marketing campaigns which have resulted in less printing of marketing collateral (flyers, brochures etc.); • Electronic cards, invitations and flyers are sent to clients instead of paper-based material; • Shredding and security bin facilities that are disposed through recycling services; • Toner cartridges are recycled through local post offices or other recycling collection points; and • Removal of paper cups, plastic spoons and sugar sachets in the kitchens to encourage use of mugs and glasses and consumables in containers.
Michael Close - ETC CEO, Denise Knight - Coffs Harbour City Council Mayor, Hon Matt Thistlethwaite MP launching the Coffs Coast Digital Enterprise Program.
“I got more out of the NEIS Program than I got out of my entire degree in International Business. When you are starting out in business you tend to feel a little isolated sometimes. Having Maria (mentor) and Sydney (trainer) to bounce ideas off was fantastic. The course was absolutely amazing.” 73 Coffee
Sandhya Dhaliwal
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Senior Management
ETC CEO Michael Close and National Manager Business and Strategy Jackie Parkinson with the Best Regional BEC in Australia.
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ENTERPRISE AND TRAINING COMPANY ANNUAL REPORT 2012 - 2013
Senior Management
EXECUTIVE MANAGERS
Michael Close
Diane Swift
Kylie Murgatroyd Jenny Barnett
Michael Close
Diane Swift
Masters of Business Administration, Diploma of Management
Bachelor of Economics
Chief Executive Officer
Financial Controller
Michael joined ETC in 2006 as the Government Contracts Manager and was responsible for overseeing ETC’s largest contract and team – Employment Solutions. In 2007 Michael was promoted to CEO and has been actively involved in developing partnerships and opportunities for ETC by relationship building with key stakeholders throughout NSW to ensure the company’s ongoing sustainability. He is currently Chair of Mid North Coast Regional Economic Board, Member of State Training Services: Aboriginal Programs Advisory Committee, Director of Titans Football Club, Member of Jobs Australia and Consortium Partner of Headspace Coffs Harbour. Prior to joining ETC, Michael had worked in the employment services and training industry for 10 years and was responsible for large contracts with clients such as Qantas and Australian Defence Force.
Diane Swift was employed as ETC’s Financial Controller in December 2006. Her previous experience includes senior roles at the Sydney Theatre Company, The University Co-operative Bookshop and law firm King and Wood Mallesons. Diane has been a Chartered Accountant for 27 years. She is also a Fellow of the Institute of Chartered Secretaries, holding a Certificate in Not-for-Profit Governance and is also a Justice of the Peace. Diane has a special interest in applying her knowledge and experience to the not-for-profit sector.
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Senior Management
EXECUTIVE MANAGERS Jenny Barnett
Diploma of Management; Partial completion of Bachelor of Business, Cert IV Employment Services, Cert IV Business Administration, Cert IV Front Line Management, Cert IV Workplace Assessment/Train the Trainer
National Manager Employment Services Jenny started at ETC as an Employment Consultant after working with Centrelink for a few years and quickly progressed to Branch Manager, managing ETC’s largest site for two and a half years. In 2007 she was promoted to the Government Contracts Manager role and then onto National Manager Employment Services where she manages ETC’s Employment Solutions Programs including – Job Services Australia Contract, Transition to Work Program, Labour Hire Services, Indigenous Employment Programs and New Careers for Aboriginal People. Prior to working in the employment industry, Jenny worked in retail management for 15 years and has extensive small business management experience. Daniel Becker Diploma of Management, Cert IV Training & Assessment
National Manager Training Daniel joined ETC in 2010 and was promoted to National Training Manager in 2012. During his time with ETC, Daniel has become a qualified Trainer and Assessor, led the Registered Training Organisation through an Australian Skills Quality Authority re-registration audit and in 2013 successfully made the finals of the NSW Training Awards – Small Training Provider of the Year. Prior to joining ETC, Daniel was the North Coast Business Development Manager for a leading Australian Apprenticeship Centre, Mission Australia. He has also worked in the building industry for 10 years including 6 years as a small business owner/operator.
Daniel Becker
Kylie Murgatroyd Bachelor Business (Tourism)
National Manager Marketing Kylie has over 15 years experience in the sales and marketing industries in both private and not-for-profit sectors. Appointed as the National Manager Marketing at ETC in 2011, Kylie has overall responsibility for managing ETC’s brand across 12 locations through public relations, advertising, sponsorship, online activity, community events and philanthropy. Prior to joining ETC, Kylie’s career at Qantas spanned almost 10 years. During this time, Kylie served in a number of sales and marketing roles liaising with key international and domestic stakeholders to develop national campaigns that benefited the airline group as well as external parties. Jackie Parkinson Diploma of Management
National Manager Business & Strategy Jackie Parkinson started at ETC in 2006. She has a strong background of working within regional development agencies and not-for-profit organisations. She is an experienced manager of projects, partnerships and corporate initiatives which encourage business growth, improve services and build stakeholder capacity. Jackie has extensive professional development relating to management, governance and economic development.
Jackie Parkinson
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ENTERPRISE AND TRAINING COMPANY ANNUAL REPORT 2012 - 2013
Senior Management
ORGANISATION CHART
Board of Directors Chief Executive Officer Executive Managers and Compliance and Assurance, Communication, Encore Managers Support Services
CORE BUSINESS UNITS
SPECIAL PROJECTS
Marketing
Employment
Finance
Job Services Australia Kempsey to Woolgoolga, New Careers for Aboriginal People, Transition to Work
Encore Property Services.
Human Resources IT
Training
Main training hubs in Sydney, Port Macquarie, Coffs Harbour, Gold Coast
Business
Small Biz Connect Illawarra and Mid North Coast, Digital Business Advisory Service Mid North Coast, Business Enterprise Centre Mid North Coast Coffs Harbour Innovation Centre
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Senior Management
Board of Directors ETC’s Board of Directors set the strategic direction of the organisation. In May 2012, Rod McKelvey was elected as the new Chairperson. The Board farewelled Jacquie Houlden and welcomed Michelle Geddes.
Michael Close
Diane Swift
Pictured (L-R) Graeme Singleton, Lorraine Mouafi, Spencer Bruskin, Rod McKelvey, Simon Reid, Peter Wilson and Michelle Geddes. Absent: Vincent Butcher and Tracey Adendorff.
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ENTERPRISE AND TRAINING COMPANY ANNUAL REPORT 2012 - 2013
Senior Management
Board of Directors
Rod McKelvey
Peter Wilson
Member – Australian Institute of Company Directors
Bachelor of Business; Graduate Diploma Local Government Management, Fellow-Local Government Managers Australia
Chair Rod McKelvey was elected to the Board in October 2009 and to the Chair in May 2012. He was a partner in Sydneybased advertising, packaging and production companies, with a special interest in sustainability, which eventually led him to a career in sustainable primary production on the NSW North West Slopes. He is an experienced community representative, particularly regarding environmental, planning, and Aboriginal issues, and has served on federal, state and local boards and committees since 1992. As a Coffs Harbour City Councillor and Deputy Mayor, he developed a strong interest in governance and professional development and continues to maintain close links with local governments and government representatives throughout the region. Rod is currently Deputy Chair of the Board of the NSW Northern Rivers Catchment Management Authority, a Director of Yarrawarra Aged Care Ltd. (Jagun Aged Care), Chair of the NSW NPWS North Coast Region Advisory Committee, Chair of the Australian Government’s Community Environment Grants Moderation Panel, and serves on several other community-based advisory groups and committees. Lorraine Mouafi Master Project Director (MPD) Level 6
Director Lorraine Mouafi was appointed to the ETC Board in 2008 and served as Chairperson in 2011/12. Lorraine’s background includes 12 years’ experience in commercial accounting in advertising, drafting and computing enterprises. She changed career direction and entered into senior sales and marketing functions within the computer industry for 14 years. In 1990, Lorraine moved into the highly competitive private vocational education and training market in senior business management roles, which included offshore business development. Lorraine’s knowledge and skills led her into TAFE NSW Corporate Marketing as the Commercial Client Services Manager/Business Support Manager in 1994 with the primary responsibility of providing commercial marketing intelligence, business development and project management support for growth market areas across NSW. Lorraine is actively involved as a business mentor and represents the community on several committee memberships, including the newly established Women on Boards Mid North Coast (WOBMNC) and Rural Women Connect (RWConnect).
Director/Deputy Chairperson Peter Wilson was elected to the Board in 2007 and is currently the Deputy Chair. He is a career local government manager having worked in the industry for over 33 years specialising in organisational development, strategic planning, corporate governance, community engagement and business excellence. He is also a consultant specialising in local government executive support and project management. Peter has a strong background in community involvement and has held executive positions on a regional education committee, local surf club and golf club board. Graeme Singleton Bachelor of Arts, Diploma of Education
Director Graeme was elected to the ETC Board in 2004. He is an awardwinning journalist with more than 30 years experience in TV news, current affairs and lifestyle programs, as well as print media. Graeme won the Bicentennial “Peter” Award for Broadcast journalism when he was a senior reporter with ABC-TV news. Graeme is also a qualified teacher, has worked with unemployed youth and adults and is passionate about social inclusion issues. A fourth generation local Graeme is also a partner in a video production business and runs a small farm along ecologically sustainable principles at Crossmaglen where he breeds stud cattle and is actively involved in land and riparian zone rehabilitation. He is the immediate past president of the Square Meaters Cattle Association of Australia. Tracey Adendorff Bachelor of Psychological Science Honours; Bachelor of Education (Secondary); Bachelor of Arts (Communications); Post-Graduate Diploma in Marketing Management
Director Tracey joined the ETC Board in 2007. She is a rehabilitation consultant for Recovre working with clients with psychological injuries. Previously Tracey worked as the Executive Officer of Coffs Coast Tourism, a membership funded industry organisation that works closely with Industry and Council to create opportunities for business to participate in the growth of tourism in the region. Tracey worked in the advertising industry, training at Saatchi & Saatchi and worked on key FMCG accounts such as Procter & Gamble, and Colgate. After nine years in advertising, Tracey was engaged as the Product Manager for Columbia TriStar/Sony Pictures reporting directly into the USA and the UK. Further opportunities enabled her to Project Manage the European expansion of the largest Cinema Chain in South Africa into Europe and Dubai before finally settling in Australia. Tracey is interested in initiatives that will grow the region and are sustainable in the long term.
ANNUAL REPORT 2012 - 2013 ENTERPRISE AND TRAINING COMPANY
Simon Reid
Spencer Bruskin
Advanced Diploma Financial Planning
Bachelor of Science in Communications; Master of Science (Forest Management)
Director Simon Reid was elected to the ETC Board in 2011. He is a Business and Personal Wealth Adviser with ANZ and has been with the company for almost four years. Servicing business and retail clients from Kempsey to Yamba, Simon provides knowledge and expertise in long term wealth creation, structural strategies, retirement planning, succession planning, personal insurances and superannuation. Simon draws upon a diversified background and is passionate about wealth creation. He has previously worked as a Stockbroker with ABN Amro Morgans. Prior to that, he owned and operated a successful local business. Living on the Coffs Coast for 17 years, Simon enjoys the coastal lifestyle with his wife and three children.
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Director Spencer joined the ETC Board in 2005 and served as Chairfrom 2007-2010. Throughout his career, Spencer has been a documentary film director, writer and editor, a Naval officer, forest manager and silviculturist, forest fire management officer and published researcher. He has been involved for many years in NSW regional development and in local economic development. Spencer has more than 35 years of experience in the management of large organisations in the US and Australia and has extensive experience in strategic and regional planning. Vincent Butcher Bachelor of Social Science (Psychology and Recreation); Bachelor of Laws
Company Secretary Michelle Geddes Bachelor of Financial Administration; Masters in Taxation; Chartered Accountant; Chartered Tax Advisor; Chartered Self-Managed Super Fund Specialist
Director Michelle Geddes was elected to the ETC Board in 2012. She is a senior associate at a Coffs Harbour accounting firm, Bentley Brett & Vincent, and has been employed in the accounting and taxation industry for twenty years. After completing her degree Michelle relocated to the UK, where she was employed as a senior management accountant with a large multinational firm. Michelle specialises in superannuation and the SMSF industry. Michelle has been involved with a number of community and not-for-profit organisations and volunteers many hours each year to assist on various committees.
Vincent has an extensive background in commercial and business law. He is also an expert in contracts, land acquisition, commercial leasing, intellectual property, estates and property law. He is currently the Practice Group Leader - Business and Private Clients at Slater & Gordon Lawyers in Coffs Harbour. Previously he was a partner at Crane Butcher McKinnon Lawyers. Vincent has been a Board member of the Mid North Coast Community Care Options and a member of Rotary Day Break in Coffs Harbour.
Board member Lorraine Mouafi with ETC Community Support Fund Recipients - Women on Boards
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ENTERPRISE AND TRAINING COMPANY ANNUAL REPORT 2012 - 2013
Governance
ETC Board Member Peter Wilson with Community Support Fund recipient South West Rocks Surf Club
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Governance Enterprise & Training Company Limited (ETC) is a company limited by guarantee, incorporated under the Corporations Act 2001. Ultimate responsibility for the governance of the company rests with the Board of Directors. This governance statement outlines how the Board meets that responsibility.
Achieving the Vision The Board’s primary role is to ensure that ETC’s activities are directed towards achieving its vision to support the economic and social development of the communities in which it operates.
Specific Responsibilities of the Board
Management’s Responsibility The Board has formally delegated responsibility for ETC’s day-to-day operations and administration to the CEO and executive management team. ETC’s executive management team comprises the CEO, National Managers of Employment, Training, Business and Strategy, Marketing and Financial Controller. The CEO provides the leadership of the management team and the organisation. The CEO is also responsible for achieving the results set out in the strategic plan and is authorised by the Board to put in place policies and procedures, take decisions and actions and initiate activities to achieve those results. The Board is responsible for setting the CEO’s remuneration and the CEO is responsible for setting the remuneration for the executive management team.
The Board fulfils its primary role by: • • • • • • • • • • • • •
Formulating ETC’s strategic plan in conjunction with the CEO and senior management Selecting, appointing, guiding and monitoring the performance of the CEO Developing and maintaining ETC’s ethical standards Ensuring optimal succession planning is in place for the role of CEO and senior management positions Approving operating and capital budgets formulated by the CEO and senior management Monitoring management’s progress in achieving the strategic plan Monitoring ETC’s financial performance, including management’s adherence to operating and capital budgets Ensuring the integrity of internal controls, risk management and management information systems Ensuring that a suite of delegations, policies and procedures is in place Ensuring ETC’s financial viability, solvency and sustainability Ensuring the company complies with relevant legislation and regulations, as well as the specific requirements of funding bodies Acting as an advocate for ETC in the community, whenever and wherever possible Overseeing the process of making grants and donations to the community
Board Oversight The Board oversees and monitors management’s performance by: • • • • •
Meeting at least 11 times during the year Receiving a detailed report from the CEO at these meetings Receiving detailed financial and other reports from management at these meetings Receiving additional information and input from management when necessary From time to time, setting up and assigning certain responsibilities to Board committees
Board Members All Board members are non-executive directors and receive a fee for meeting attendance and additional committee or other work on occasion. ETC’s constitution provides an indemnity to directors and appropriate director’s indemnity insurance has been put in place. The company’s constitution specifies: • There must be no less than five and no more than nine directors • A person may only be a director of the company if the person is also a member of the company
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ENTERPRISE AND TRAINING COMPANY ANNUAL REPORT 2012 - 2013
Governance The Chair The Chair of the Board is elected by the Board annually. The key internal roles of the Chair are to: • • • •
Ensure the Board provides vision and guidance to ETC Ensure Board meetings are effective Ensure the Board considers matters on a timely, transparent basis Guide the ongoing effectiveness and development of the Board and individual directors
Externally, the Chair acts as a spokesperson for ETC in conjunction with the CEO and consults and communicates with stakeholders.
Risk Management
Ethical standards and codes of conduct Board members, managers and staff are expected to comply with relevant laws, provisions of contracts, and the codes of conduct of relevant professional bodies. They are also expected to act with integrity, compassion, fairness and honesty at all times when dealing with colleagues, clients and other stakeholders in the company’s mission.
Involving Stakeholders ETC has many stakeholders, including the clients we care for and their families, those we provide with grants, sponsorships and donations, our staff, the broader community, the government agencies who provide us funds and regulate our operations and our suppliers.
The Board oversees the establishment, implementation and annual review of ETC’s risk management system, which is designed to protect the organisation’s reputation and manage those risks which might preclude it from achieving its goals. Management is responsible for establishing and implementing the risk management system, which assesses monitors and manages operational, financial reporting and compliance risks. An internal compliance team assists with this process.
Auditing ETC’s financial statements are subject to an external audit each year. Currently, the auditors are Davies Knox Maynards.
Independent Advice The Board and Board committees have access to advice on legal, investment and taxation matters. In particular, the Board has engaged J B Were to manage an investment portfolio and receives reports from J B Were regarding the performance of the investment portfolio.
“My business wouldn’t be possible if it wasn’t for the NEIS Program and the extra things they provided and offered like access to the NAB Micro-Enterprise loan. The coolest thing about it is that I definitely felt supported by both Sydney (trainer) and Maria (mentor).” Gold Coast Weight Lifting Club
Linzey Beister
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Enterprise & Training Company Ltd PO Box 1371 | 80 Grafton Street Coffs Harbour NSW 2450 ABN: 52 003 732 009
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etcltd.com.au
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