ANNUAL REPORT 2013-14 Enterprise & Training Company Limited
CONTENTS 04
About ETC
10
Our Achievements
14
Statements a. Chairman b. CEO
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Review of Operations a. At a glance b. Employment c. Training d. Business Services e. Encore Property Services
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Corporate Social Responsibility a. b.
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Senior Management a. b. c.
49
Our People Social and community activities
Executive Management Board of Directors Organisation chart
Governance
Community Support Fund Recipient Urunga Sailing Club
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ABOUT ETC Enterprise & Training Company Limited (ETC) enjoys a reputation as a high performing not-for-profit provider of employment, training and business services. We help people in many different situations to overcome their personal challenges and develop the skills they need to find sustainable employment. We are equally as passionate about helping small businesses to start and grow. We enjoy reinvesting our profits back into the business and into the communities where we operate in New South Wales and South East Queensland. It’s our way of giving back and thanking those communities who continue to support us. This report highlights our efforts to provide a difference and help change the course of people’s lives.
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ANNUAL REPORT 2013-14
Our Vision
Our Strategic Goals & Objectives
To support the economic and social development of our communities.
1. Position ETC for desired contracts 2. Structured and integrated philanthropy 3. Improved capacity 4. Integrated Knowledge Management 5. Resources available for growth and consolidation
Our Mission We are committed to empowering people through employment, business growth and skills development.
NCAP Participants Coffs Harbour
6. Demonstrate industry and community working partnerships 7. Best practice service delivery 8. Consolidate existing markets
ETC Employer of the Month - River Street Early Learning Centre Kempsey
ETC Staff Development Day
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CELEBRATING 25 YEARS
1991 ETC was formed by a group of Coffs Harbour business people who wanted to address the areas high unemployment. We began with one employee in a mud brick hut in Coffs Harbour
1989 6
Moved to a new modern facility in Elbow Street Coffs Harbour
1998 Became a Registered Training Organisation
Grew to 12 permanent staff and 6 casual staff
20 Opened ETC in Kempsey
Established ETC Business Club in Coffs Harbour
1995
1999 ANNUAL REPORT 2013-14
Opened Bellinge Dorrigo
000
d ETC in en and
2010 Opened ETC in Nambucca
2003 ANNUAL REPORT 2013-14
Head office moved to ETC’s current location, 80 Grafton Street Coffs Harbour
2009 Named NSW Small Training Provider of the Year
2005
ETC’s first office Coffs Harbour
Won new Job Services Australia and NEIS contracts
Established Port Macquarie office and recruited 5 staff
New ETC sites opened in Woolgoolga, Toormina, South West Rocks, Sydney, Newcastle and Gold Coast
Relocated from Bellingen to Urunga
2010 7
2012 Appointed a Business Mentor at Coffs Technology Park Named the Not-for-profit/Community
ETC Community Support Fund began Won Small Biz Connect contract for Mid North Coast
Business of the Year at the Macleay Argus Business Awards
Named the Best Regional Business Enterprise Centre in Australia
ETC’s Business Club name changed to ETC BusinessLeaders
Inducted into the Hall of Fame for the Coffs Harbour (The Sunny’s) Business Awards
2011 8
Won Small Biz Connect contra Illawarra and opened an office Wollongong
Named NSW Small Training Pr the Year
Awarded NSW Business Cham Excellence in Business Ethics A
2013 ANNUAL REPORT 2013-14
ETC Employment Solutions Team
Today ETC employs 140 staff and has 12 offices between Gold Coast and Wollongong
act for e in
rovider of
mber Award
Over the past 25 years, ETC has: • Helped 54,500 people find jobs • Trained 27,322 people • Helped 37,374 small businesses to start and grow
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OUR ACHIEVEMENTS
ETC NEIS participant Ian Kinny
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“Every day we change the course of people’s lives.�
1478 unemployed people were supported into sustainable employment
564
businesses learned new skills to embrace digital technology
2505 people enrolled in nationally accredited qualifications
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772 343 unemployed people have learned the skills they need to find and keep a job
1150
Indigenous job seekers into employment or training
businesses provided with one-to-one business advice to start or grow their business
457 209
people learned how to supervise a young person to develop the skills and attitudes they need to become a safer driver.
people with a disability were supported into employment or training
people were trained and mentored to start-up their new businesses through the New Enterprise & Incentive Scheme (NEIS) program
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OUR AWARDS AND RECOGNITION ETC won the 2013 NSW Business Chamber Excellence in Business Ethics Award
ETC won the NSW Training Awards Small Training Providerof the Year in 2013
ETC’s clients were named finalists (top 3 nationally) in the 2014 National Employment Services Australia (NESA) Awards •
Peter McMahon (Achiever of the Year finalist)
•
Eversons Food Processors (Champion Employer of the Year finalist)
ETC is recognised as one of the leading Job Services Australia providers from Kempsey to Coffs Harbour
ETC’s New Careers for Aboriginal People (NCAP) Program was identified as the highest performer in the State (out of 13).
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Transition To Work participants at Sawtell Meals on Wheels
OUR COMMITMENT TO THE COMMUNITY Invested $200,000 into local communities through the ETC Community Support Fund – with 26 projects and initiatives supported.
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CHAIRMAN’S REPORT
Chairman Rod McKelvey with Community Support Fund recipients Old Bar Public School
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On behalf of the ETC Board I would like to acknowledge everyone involved in ETC’s 25 years in business, celebrated by the company on March 14, 2014. Our success is testament to the group of astute Coffs Harbour business people who identified a growing need in our community to address areas of high unemployment. We’ve grown from a single employee operating from a mud brick complex in Coffs Harbour, to 140 staff delivering a variety of programs and services throughout 12 offices on the East Coast of Australia, between the Gold Coast and the Illawarra. Our record speaks for itself. Over those 25 years we’ve placed 54,500 people into jobs, trained 27,322 people and helped 37,374 small businesses to start up and grow. In doing so we’ve never forgotten our humble beginnings. We understand communities often need a hand, so we give back to the communities where we operate through our philanthropy which was formalised into the ETC Community Support Fund two years ago and allows us to share our success. A change in senior management in early 2014 welcomed Interim CEO Peter Wilson to lead the company during an important phase of the organisation’s development. There’s been a strong focus on tendering in 2014 with tenders prepared for the new Smart & Skilled training program, Disability Employment Services, Department of Housing (for our social enterprise Encore Property Services), New Careers for Aboriginal People, Small Business Advisory Services and Employment Services, including the New Enterprise Incentive Scheme. The outcomes of these tenders will ultimately shape the future of our company in 2015 and beyond. Finally, I would like to acknowledge our Executive management team of Jenny Barnett, Jackie Parkinson, Kylie Murgatroyd, Diane Swift and Karen Busby for their steadfast commitment to the company and leadership of our dedicated employees. You have positioned ETC as a leading provider of employment, training and business services and most importantly, continued to positively change the course of people’s lives.
Rod McKelvey Chairman
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CEO REPORT
Coffs Harbour Innovation Centre
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We were thrilled to celebrate 25 years of service to our community in 2014 and to reflect on what we have achieved during this time. Our team of dedicated staff are driven to help our clients achieve the best version of themselves whether it’s through helping them get a job, improve their skills or start and grow a new business. It’s a challenging but very satisfying industry that we work in and I am continually surprised and moved by the difference our staff can help make in our client’s lives. One standout example this year was Kempsey job seeker Peter McMahon who after a family breakdown hit rock bottom, but through the support and mentoring from his Employment Consultant and encouragement to re-train, he eventually secured work in the aged care industry. Peter was named a finalist in the 2014 NESA Achiever of the Year Awards. Other significant highlights for ETC have been: • • • •
• • • • •
Awarded 2013 NSW Small Training Provider of the Year 2013 NSW Business Chamber Excellence in Business Ethics Award Inducted into the Coffs Harbour Business Awards Hall of Fame for Community Services Finalist in 2013 Premiers Awards for Public Service in recognition of ETC being the leading provider of the New Careers for Aboriginal People (NCAP) Program in NSW Training Solutions performed strongly as demonstrated by its good financial result Expanded our business into the Illawarra delivering small business advisory services under the Small Biz Connect Program Awarded contract to deliver the Digital Enterprise Program on the Gold Coast in partnership with the Gold Coast City Council Invested $200,000 back into the community through our philanthropic Community Support Fund Sponsored NSW Blues 2014 State of Origin camps in Coffs Harbour
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We continued to build upon our key strengths and in particular our customer focus, our business diversification, our people and our business excellence. Winning the prestigious NSW Business Chamber Award for Excellence in Business Ethics cemented ETC’s reputation throughout the State as a reputable, ethical and socially responsible organisation. We consolidated our position as a leading Job Services Australia provider with our contracts receiving a 4 star rating for each of the four quarters. This sustained performance resulted in ETC being ranked 2nd out of 81 providers nationally. Achieving certification against the Department of Employment’s Quality Assurance Framework and ISO9001:2008 put us in a strong position leading into the Employment Services tender for 2015-20. I would like to acknowledge and thank ETC’s Chairman Rod McKelvey for his unwavering commitment and support to the organisation. Rod, we appreciate your expertise, knowledge and caring attitude. Rod is supported by a strong and diverse Board of Directors who have taken on the added responsibility of reviewing the Board’s governance framework during the year. Finally, I would like to thank our clients, business partners and the wider community for supporting ETC – without you we would cease to exist. We look forward to working with you over the next 25 years!
Jenny Barnett Acting CEO
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REVIEW OF OPERATIONS
“Every day we empower people through employment, skills development and business growth” ETC receiving the Small Training Provider of the year award at the 2013 NSW Training Awards
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At a glance Four complementary business units underpin the essence of ETC – Employment, Training, Business and Encore Property Services. All business units link together to provide the support, skills and guidance needed to help people regain their confidence and independence.
Employment ETC is the leading provider of employment services on the NSW Mid North Coast (Kempsey to Woolgoolga). Through Job Services Australia, we provide assistance to job seekers and work closely with employers to find the best candidates to fill job vacancies. Our employment team also provide the following specialised employment and training programs: • Transition to Work (TTW) • New Careers for Aboriginal People (NCAP) See details on page 20
Training ETC is a Registered Training Organisation (RTO) and was named the 2013 NSW Small Training Provider of the Year. This year, ETC delivered accredited training to 2483 learners in NSW and South East Queensland. ETC delivers a range of accredited and non-accredited courses, certificates, diplomas and traineeships in: • • • • • • • • •
Aged Care Community Services Children’s Services Employment Services Business Management Retail Hospitality Training & Assessment
See details on page 24
Business ETC’s business team provides start-up and small businesses looking to grow with guidance, networking and mentoring opportunities. With a service delivery footprint between the Gold Coast and Wollongong, ETC offers a range of program to help the small business sector, including: • New Enterprise Incentive Scheme (NEIS) • Small Biz Connect (SBC) • Coffs Coast Digital Enterprises • Digital Business Advisory Services • Coffs Harbour Innovation Centre • Business Enterprise Centre • ETC BusinessLeaders See details on page 30
Encore Property Services ETC’s social enterprise, Encore Property Services, provides lawns, grounds and garden maintenance services to a range of government and private sector clients on the NSW Mid North Coast. See details on page 34
TESTIMONIAL
“The staff at ETC were friendly and gave me plenty of encouragement. They made me a new resume, organised job interviews and offered to supply my boots and clothing for work.” Martin Capp, 42 years old, unemployed for 12 months.
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Helping people through
EMPLOYMENT SOLUTIONS HIGHLIGHTS
582 1478 people supported into sustainable employment
vacancies filled for employers
1022 452 job seeker referrals to training
job seekers were placed into work experience in a total of 15 managed activities
Of the people we placed in employment or training:
1049 had been unemployed for more than 12 months
343
209
were indigenous
were people with a disability
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ETC team member Shane Gill, The Hon Luke Hartsuyker and
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Leading Job Services Australia provider ETC is the leading JSA provider on the Mid North Coast (Kempsey to Woolgoolga). All providers receive quarterly JSA star ratings from the Department of Employment that recognise the time it takes for a person to find work, the number of people placed in jobs and whether they sustained their employment. ETC maintained a 4 star rating (out of 5) for its employment contracts for all 4 quarters. In addition, ETC is ranked 2nd out of 81 providers nationally based on weighted average star percentage. In 2013/14, ETC assisted 1478 unemployed people gain sustainable employment and referred 1022 to training, ranging from accredited training (Certificate I to Diploma) to non-accredited short courses. ETC’s successful Foundation Skills Training course, designed to assist job seekers become more employable continued throughout the year. The workshops focused on resume writing, interview techniques, employer expectations and effective communication in the workplace. Our supportive staff worked closely with a range of clients from diverse backgrounds to overcome barriers to employment and assist them to find sustainable employment. Each client’s situation is addressed with a personalised program that aims to builds confidence and independence. ETC continued to work with employers to gain a thorough understanding of their workforce needs and effectively trains job seekers to meet skill shortages on the NSW Mid North Coast. Through our recruitment services to employers, ETC filled 582 vacancies and continued to support both the job seeker and employer through our post placement support service.
d Eversons Hr Manager Kerri Riddington - Kempsey
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Helping people through
EMPLOYMENT SOLUTIONS Supporting our Aboriginal Community
Helping young people with a disability
ETC is committed to helping Aboriginal people to upskill to gain sustainable employment through the New Careers for Aboriginal People (NCAP) program. Once again, ETC has exceed its KPIs with State Training Services and has been named the leading provider (out of 13) of the NCAP program in NSW. A total of 155 Aboriginal people have been trained and 81 have been supported in gaining sustainable employment over the past 12 months.
ETC continued to help young people with additional needs transition from school to employment through NSW Government funded Transition to Work (TTW) program. Our program has resulted in remarkable changes in the participants including dramatic improvements in communication, social skills and life skills, increased confidence and greater independence.
NCAP has provided life changing experiences for Aboriginal people on the NSW Mid North Coast. In the last 12 months, 15 Aboriginal people secured traineeships on the Kempsey and Urunga Pacific Highway bypasses completing their Civil Construction certificate. Additionally, eight Aboriginal people have secured work and are completing their Aged Care traineeship with Nambucca Valley Care. Greater self-esteem, confidence and self-worth has increased, not only amongst those working but also within Aboriginal communities.
The program provides regular work experience, including at Sawtell Meals on Wheels. As part of this experience, our clients, with the support of their supervisor, run the “The Lunch Hutt” on the last Thursday of the month where the local community is encouraged to come along and sample some of the culinary creations. Working in a commercial kitchen has taught the clients about food preparation, food safety, food presentation, communication, socialisation and more importantly, working in a team.
“An Aboriginal Elder said to me that seeing our people walking to work in a uniform had created such a positive impact on the community. The community is so proud, with many others asking how they can get a job,” ETC’s Aboriginal Employment Advisor Jennie Rosser said.
NCAP participant Caine Rosser Nambucca Headsi Riddington
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Transition to Work partipant at Meals on Wheels Sawtell.
ANNUAL REPORT 2013-14
Review of Operations
CASE STUDY Peter McMahon is 52 years old. Clinically diagnosed with depression, he had little money, limited skills, no job, and no selfworth. Peter decided to undertake the dual Certificate III Aged Care and Home and Community Care due to the skills shortage in this industry. Peter completed the course and was so committed to finding work he organised to do an additional 50 hours of voluntary work on top of the course’s requirements of 100 hours. Having developed a passion for working with the elderly, Peter continued to apply for work in the aged care industry. Despite several knockbacks, Peter finally secured a casual, part-time position with Macleay Valley House in August 2013. He became independent of Centrelink payments in December 2013. “I love my job. It’s so rewarding. I jump out of bed to go to work and that’s never happened before in my life. I wish I had started working in aged care years ago.” Peter McMahon, unemployed for 14 months.
CASE STUDY Joshua Jarrett and Kyle Duncan were unemployed for six and almost two years respectively. Clients of the New Careers for Aboriginal People (NCAP) program, Joshua and Kyle completed three months of training in working with overhead power lines, working at heights, working in confined spaces, First Aid and WH&S, to become work-ready for the broadband rollout on the Coffs Coast. “ETC and the NCAP Program have been great in getting me trained and helping me secure this job. I’m loving getting up and going to work. It gets me out of the house which is great.” Kyle Duncan, 24 years, secured work with the Broadband rollout.
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Developing skills through
TRAINING SOLUTIONS HIGHLIGHTS
2,505 159 started accredited training
people supported into sustainable employment
Strategic Skills Program
119 started a part qualification
170 started a full qualification
Links to Learning
New Enterprise Incentive Scheme (NEIS)
65%
96.5%
of participants successfully completed all negotiated activities and re-engaged in education
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completion rate
Delivered 205 VET qualifications to job seekers, 96.5% completion rate
Participants in ETC’s housekeeping short course Opal Cove Resort - Coffs Harbour
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The Best Small Training Provider in NSW In September 2013, ETC was named the Small Training Provider of Year, awarded by NSW State Training Services. This award recognised the achievements of our training staff and the innovative training solutions provided to our clients.
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Developing skills through
TRAINING SOLUTIONS Programs
Highlight
159
Apprenticeships and Traineeships Training Program (ATTP) Aged Care, Business, Sawmilling, Hospitality, Retail, Training and Assessment, and Home and Community Care
Strategic Skills Program
Links to Learning ACWVET
ETC was selected as one of only two RTOs in NSW to deliver part-qualifications under this Program
New Enterprise Incentive Scheme (NEIS) Delivered VET qualifications to Job Seekers
Job Seeker Training Enrolled in VET qualifications
started a traineeship
119 170 65% 570 20 205 96.5
%
part qualifications full qualifications of participants successfully completed all negotiated activities and re-engaged in education
units delivered full qualifications
job seekers
completion rates
ETC enrolled 2,505 students in 2013/14: • • • • •
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39.3% aged under 24 28% were job seekers 15.2% over 50 12% Identified as Aboriginal or Torres Strait Islander 6% identified as having a disability
ANNUAL REPORT 2013-14
Review of Operations
CASE STUDY
Jake Carey had been unemployed for three months after the concreting company he worked for relocated the business to Sydney due to lack of work on the Coffs Coast. Not wanting to leave the area and with no hospitality skills, Jake decided to undertake an intensive 6-day hospitality short course delivered in partnership between ETC and Novotel Pacific Bay Resort. Showing passion and enthusiasm for his chosen career, Jake gained employment at the Novotel Pacific Bay Resort. “One of the key things I’ve learnt is to observe, look around and see what needs to be done instead of asking all the time. It’s worth getting new skills and some courses behind you, especially if you get a job out of it.” Jake Carey, secured employment after completing ETC’s hospitality short course
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Developing skills through
TRAINING SOLUTIONS ETC’s Scope Expands
Gold Coast Training Surges Ahead
Responding to industry demand and skill shortages in the NSW Mid North Coast labour market, ETC’s training department added five additional qualifications to scope during 2013/14. These included: • Diploma of Early Childhood Education • Certificate IV in Disability • Certificate IV in Employment Services • Certificate IV in Career Development, • Certificate III in Early Childhood Education
Once again, ETC was successful as a preferred qualified supplier delivering the Queensland Government’s User Choice and Certificate III Guarantee funded programs. With the appointment of a new Gold Coast Training Manager in February, student growth has increased by 50%.
Childcare Industry Grows Recognising that the Health Care and Social Assistance industry is one of the fastest growing industries on the Mid North Coast, and more parents are returning to work, ETC added Childcare and Certificate IV Disability Services to its training scope in 2014. This new course has already proven successful in meeting employer’s labour force needs. ETC’s RTO has delivered three Certificate III Childcare courses to ETC job seekers throughout the Mid North Coast in 2014 achieving outstanding training completion rates and employment outcomes. In Nambucca, 7 job seekers completed the 26 week course, which featured 120 hours (minimum) of work placement. All 7 participants who completed the course gained a job with employers such as Nambucca PreSchool, Alphabet Pre-School and Stepping Stones. In Kempsey, 5 out of the 6 participants achieved employment outcomes with employers such as River Street Early Learning Centre, Lower Macleay Pre-School, Port Macquarie Child Care Centre and Greenhill Public School. With a change to legislation requiring all child care workers to attain a certificate III level or above to work in the industry, the child care qualification has been popular with both existing workers and those entering the industry. The addition of the Diploma of Early Childhood Education to ETC’s scope provides an exceptional pathway to further a career in child care.
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Engaging Youth in Education For the sixth year running, ETC successfully delivered the Links to Learning program to young people aged 16-24 years who experience barriers in engaging with mainstream education or training in the Kempsey region. This year, ETC achieved considerable success with 65% of participants either gained employment or re-engaged back into mainstream education. Given the social and educational barriers faced by participants, the successful outcomes reflect the dedication from our trainers and the support from our participating schools.
ETC Training Solutions graduates
ANNUAL REPORT 2013-14
Review of Operations
Training delivered in Industry for Industry Building on our focus of continuously improving how we deliver high quality, innovative training services, ETC responded to industry and stakeholder needs by piloting a series of short hospitality courses that were delivered in conjunction with industry. Combining theory with a hands-on practical approach in a real hospitality environment, this new delivery model resulted in 14 job outcomes in 2013/14 for job seekers.
CASE STUDY
Additionally, ETC was a key driver of the Ready for Care Program, that was designed to develop a job ready labour pool for the aged care industry. This partnership between ETC, the Aged Care industry, NSW State Training Services and the AAC combined practical experience with a work skills program, three accredited aged care modules and a Senior First Aid Certificate which resulted in 14 traineeships with five aged care providers.
Focus on online education
In line with our commitment to make our training as accessible as possible, ETC has been focussed on online and distance education in recent years. A total of 90 students across all site commenced in online training in 2013/14.
“Working in the aged care industry wasn’t something I had thought of but I’m really enjoying it. I’ve got my self-esteem back again now.”
ETC Training Solutions students from Toormina Post Office
ANNUAL REPORT 2013-14
Ernest Boyce graduated from ETC’s dual Certificate III in Aged Care and Home and Community Care
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Supporting small businesses through
BUSINESS SOLUTIONS HIGHLIGHTS
1058 606 952 863 413 151 10 457
businesses were provided with one-to-one advice and support
participated in skills development workshops
total guests at ETC BusinessLeaders events
Assisted through SBC Digital Enterprise Program Digital Business Advisory Service Women in Trades RMS
ETC Business Solutions Clients - Bailey’s Mitre 10 Coffs Harbo
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Supporting Your Business ETC is passionate about helping small businesses to either start up or grow. We do this by offering guidance, networking and mentoring opportunities to the small business community. We deliver a range of business programs on behalf of the NSW and Federal Government such as Small Biz Connect, Digital Enterprise Program, Small Business Advisory Service and the New Enterprise Incentive Scheme. ETC supports Indigenous Business Australia, incubates start-up businesses at the Coffs Harbour Innovation Centre and is the Mid North Coast Business Enterprise Centre.
our
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Supporting small business through
BUSINESS SOLUTIONS New office in Illawarra
Support for women in trades
ETC secured the contract to deliver the Small Biz Connect program in the Illawarra region in July 2013. This enabled ETC to employ three full time business advisors to deliver in-depth business advice to businesses in Wollongong and Shellharbour Local Government Areas. Small Biz Connect is a NSW Government funded program offering business advisory services for small to medium enterprises. ETC has been delivering the program on the Mid North Coast since 2012.
Funding from Investing in Women NSW, enabled ETC to provide a Women in Trades Business Mentoring Program to ten successful women on the NSW Mid North Coast that commenced in May 2014. Participants had either completed their apprenticeship or were working in a nontraditional trade, and had an interest in business management. Through mentoring sessions and customised workshops, the six month program provides support with developing business, financial and marketing plans.
Gold Coast went Digital During 2013/14, ETC successfully secured the Digital Enterprise Program for the Gold Coast in partnership with the Gold Coast City Council. Already delivering the Digital Enterprise Program to Coffs Coast businesses, this contract further adds to ETC’s extensive digital business contract portfolio. The Digital Enterprise Program is an Australian Government initiative, funded by the Department of Communications helping businesses understand how they can utilise technology to improve their productivity and profitability. ETC’s role is to deliver a series of workshops and one-to-one support highlighting the benefits and opportunities associated with the increased use of high speed internet and digital mobile devices. 249 Gold Coast participants attended the workshops that focused on web hosting, online marketing strategy, website design and development, social media and search engine optimisation.
Small Biz Connect clients Eather Recruitment Port Macquarie
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Helping learner drivers become safer drivers ETC’s NSW Roads and Maritime Services (RMS) contract to deliver workshops supporting learner driver safety was extended for another 12 months. In 2013/14 ETC delivered 41 workshops to 457 participants in a geographical area extending from Tweed Heads to Port Macquarie and West between Tenterfield to Gunnedah.
NEIS Clients Coastal Cushions Coffs Harbour
ANNUAL REPORT 2013-14
Review of Operations
Inspiring the community through events
ETC BusinessLeaders events held on the NSW Mid North Coast are designed to encourage businessto-business networking and skills development. Over the past 12 months, 952 guests were informed, entertained and motivated by Jamie Durie, Boost Juice Founder Janine Allis, Corporate Mark Donaldson VC, Founder of Carmen’s Carolyn Creswell and bestselling author of Making Money Paul Clitheroe. The not-for-profit events are coordinated by ETC with the support of our business partners and without them, we would not be able to bring such quality speakers to regional areas. Major Partners • Coffs Coast Advocate • DFA Financial Planners • Park Beach Plaza • Prime 7 • Slater & Gordon • Coffs Harbour City Council • Commonwealth Bank Corporate partners • Leadership Management Australia • Novotel Pacific Bay Resort • Coffs Business Machines • CHYFM
CASE STUDY
Ian Kinny was unemployed and enrolled in ETC’s delivery of the NEIS program in order to turn his eButton App idea into reality. The eButton initiates an SMS via the eButton App installed on a smart phone that tells loved ones exactly where you are and sends location updates if you are moving. The former civic engineer came up with the concept after his elderly neighbour underwent heart surgery and his family discussed moving him into a nursing home for their peace of mind. Ian received state-wide media attention for his business idea. “ETC has been spectacular. I wouldn’t have got here without ETC. I’ve had all sorts of assistance from digital marketing advice, assistance with building websites, small business management training and lots of mentoring and guidance.” Ian Kinny, former NEIS client and founder of eButton and eButtonApp
ETC BusinessLeaders Sponsor Jodie Evans (Novotel Pacific Bay Resort) and speaker Layne Beachley
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Review of Operations
ENCORE PROPERTY SERVICES CASE STUDY
53-year-old Lee Lavelle worked with ETC’s Encore Property Services before being offered a position as vineyard manager at Raleigh Winery where he is now responsible for the maintenance of the vineyard including mowing, pruning, spraying and harvesting the grapes. “I worked with Encore for about six months and it helped get me on my feet after being out of work for a little while. Getting back into the workforce made me feel better about myself and as I got fitter my self-confidence grew. ETC then steered me into this job at Raleigh Winery and I haven’t looked back since.” Lee Lavelle
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What do we do? ETC’s social enterprise, Encore Property Services, provides lawns, grounds and garden maintenance services to a range of government and private sector clients throughout the Mid North Coast. Encore offers job seekers the opportunity to participate in a small group, work experience activity. Typically, there are about 25 part-time employees working with Encore, including 3-4 Indigenous, 2-3 mature aged, 6-7 youth as well as people with disability. The team is overseen by 3 supervisors who offer mentoring and support. Encore’s contract with Transfield Services was extended for another 12 months during 2013/14 to service 75 Department of Housing properties.
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CORPORATE SOCIAL RESPONSIBILITY ETC employs 140 staff including employment consultants, trainers, administrators, accountants, marketers, human resources personnel and contractors. While they represent a wide range of backgrounds and beliefs they all share ETC’s Corporate Values of professionalism, open-two way communication, empowerment, innovation and customer satisfaction.
ETC team members celebrating our 25th Birthday
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CORPORATE SOCIAL RESPONSIBILITY OUR PEOPLE Staff composition
Women in the workplace
70%
70% 60% 33% are Board Members 75% are Managers 80% are in Senior Management Females comprise 70% of ETC’s workforce.
52
%
50%
40%
30%
Breakdown of where employees are located
33%
30%
20%
21% 36%
10
%
15%
Full time Part time
38
Casual
8% Mature Indigenous Youth >30 50+
5% Disability Female
Male
Coffs Harbour Nambucca Kempsey & SWR Port Macquarie Toormina Sydney / Illawarra Gold Coast Dorrigo Urunga Woolgoolga
50% 15% 11% 8% 4% 3% 3% 2% 2% 2%
ANNUAL REPORT 2013-14
OUR PEOPLE Investing in Professional Development
ISO 9001
ETC has always been committed to staff training and professional development. In 2013/14, ETC invested over $61,000 in staff professional development including training in customer service, sales, First Aid, Work Health and Safety and various soft skills workshops.
ETC’s Quality Management System with Employment Solutions and all support departments of Human Resources, Finance, Marketing and IT was certified by SAI Global against the world’s most recognised business management standard the ISO 9001.
Equal Employment Opportunity At ETC we promote good working relationships with all our employees and others, where everyone is treated with dignity, courtesy and respect. Discrimination, harassment, vilification and bullying will not be tolerated at ETC.
Service Awards ETC currently employs 23 employees who have been with the company for more than five years and seven employees who have been with ETC for 10 years. In 2013/14 Jenny Barnett and Rebecca Bransgrove were recognised for 10 years of service. Vicki Lawrence, Dean Barnett, Sue Hughes and Kylie Murgatroyd were awarded with five-year service awards.
Achieving the ISO 9001 Quality Management Standard certification proves that ETC is committed to meeting and maintaining world standards for quality, continuous improvement, and customer satisfaction.
SOCIAL AND COMMUNITY ACTIVITIES ETC Community Support Fund As a not-for-profit, community-orientated organisation, ETC has for 25 years given back to the communities in which it operates its training, employment and business advisory services. In 2013/14, ETC committed a total of $200,000 to 26 extremely worthwhile organisations. We were heartened to hear stories from the successful recipients about the positive difference the funding will make in terms of enabling them to deliver their programs and initiatives – the majority of which are geared towards improving the lives of people in our communities.
NSW State of Origin call Coffs Harbour home
ETC team members celebrating 5 or 10 years of service.
ANNUAL REPORT 2013-14
ETC was delighted to be a major sponsor to welcome the NSW State of Origin team to train in Coffs Harbour before the three big games in May, June and July. While the team were in Coffs Harbour, ETC hosted five school visits, a VIP event for ETC’s Corporate Clients and an ETC’s BusinessLeaders event in July featuring guest speaker Laurie Daley.
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SENIOR MANAGEMENT
Jenny Barnett Acting CEO
Diane Swift Financial Controller
Diploma of Management; Partial completion of Bachelor of Business, Cert IV Employment Services, Cert IV Business Administration, Cert IV Front Line Management, Cert IV Workplace Assessment/Train the Trainer
Bachelor of Economics
Jenny started at ETC as an Employment Consultant after working with Centrelink for a few years and quickly progressed to Branch Manager, managing ETC’s largest site for two and a half years. In 2007 she was promoted to the Government Contracts Manager role and then onto National Manager Employment Services where she managed ETC’s Employment Solutions Programs including – Job Services Australia Contract, Transition to Work Program, Labour Hire Services, Indigenous Employment Programs and New Careers for Aboriginal People. Jenny has served as Acting CEO at numerous times over the past 2 years. Prior to working in the employment industry, Jenny worked in retail management for 15 years and has extensive small business management experience.
TESTIMONIAL
Diane Swift was employed as ETC’s Financial Controller in December 2006. Her previous experience includes senior roles at the Sydney Theatre Company, The University Co-operative Bookshop and law firm King and Wood Mallesons. Diane has been a Chartered Accountant for 27 years. She is also a Fellow of the Institute of Chartered Secretaries, holding a Certificate in Not-for-Profit Governance and is also a Justice of the Peace. Diane has a special interest in applying her knowledge and experience to the not-for-profit sector.
“As a small business owner we all appreciate government incentives when hiring staff but it’s more important to find the person who is the right fit. I like not having to wade through resumes and I trust that ETC are not going to send me people that I don’t want.”confidence grew. ETC then steered me into this job at Raleigh Winery and I haven’t looked back since.” Sharon Scipione, Owner, Bannanacoast Hot Bake
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ANNUAL REPORT 2013-14
Senior Management
Kylie Murgatroyd Executive Manager Marketing
Karen Busby Executive Manager Training
Bachelor Business (Tourism)
Diploma of Training & Assessment, Diploma of Quality Auditing, Diploma of Management, Certificate IV in Training & Assessment, Certificate IV in Small Business Management and Certificate IV in Frontline Management
Kylie has over 15 years experience in the sales and marketing industries in both private and not-forprofit sectors. Appointed as the National Manager Marketing at ETC in 2011, Kylie has overall responsibility for managing ETC’s brand across 12 locations through public relations, advertising, sponsorship, online activity, community events and philanthropy. Prior to joining ETC, Kylie’s career at Qantas spanned almost 10 years. During this time, Kylie served in a number of sales and marketing roles liaising with key international and domestic stakeholders to develop national campaigns that benefited the airline group as well as external parties.
Karen has worked in the Vocational Education sector for the past 18 years. Her experience includes over 8 years managing private training organisations. Karen is passionate and committed to quality training and development and seeing the difference that it can bring to both individuals and business.
Jackie Parkinson Executive Manager Business & Strategy Diploma of Management
Jackie Parkinson started at ETC in 2006. She has a strong background of working within regional development agencies and not-for-profit organisations. She is an experienced manager of projects, partnerships and corporate initiatives which encourage business growth, improve services and build stakeholder capacity. Jackie has extensive professional development relating to management, governance and economic development.
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ETC BOARD OF DIRECTORS
(L-R) Tracey Adendorff, Graeme Singleton, Michelle Geddes, Rod McKelvey, Chris Hines, Lorraine Mouafi, Ian Preston Not Pictured - Vincent Butcher, Anthony Walker
ETC Board of Directors ETC’s Board of Directors set the strategic direction of the organisation. In July 2013 Spencer Bruskin left after 8 years of service as an ETC Director. Spencer’s resignation paved the way for Ian Preston and Chris Hines to be appointed. Peter Wilson resigned from the Board to take on the role of Interim CEO after Michael Close’s departure. Peter was replaced by Anthony Walker and Lorraine Mouafi was appointed to Deputy Chair.
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ANNUAL REPORT 2013-14
Senior Management
Rod McKelvey Chair
Lorraine Mouafi Director/Deputy Chair
Member – Australian Institute of Company Directors
Master Project Director (MPD) Level 6
Rod McKelvey was elected to the Board in October 2009 and to the Chair in May 2012. He was a partner in Sydney-based advertising, packaging and production companies, with a special interest in sustainability, which eventually led him to a career in sustainable primary production on the NSW North West Slopes. He is an experienced community representative, particularly regarding environmental, planning, and Aboriginal issues, and has served on federal, state and local boards and committees since 1992. As a Coffs Harbour City Councillor and Deputy Mayor, he developed a strong interest in governance and professional development and continues to maintain close links with local governments and government representatives throughout the region. Rod is currently Deputy Chair of the Board of the NSW Northern Rivers Catchment Management Authority, a Director of Yarrawarra Aged Care Ltd. (Jagun Aged Care), Chair of the NSW NPWS North Coast Region Advisory Committee, Chair of the Australian Government’s Community Environment Grants Moderation Panel, and serves on several other community-based advisory groups and committees.
Lorraine Mouafi was appointed to the ETC Board in 2008 and served as Chairperson in 2011/12. Lorraine’s background includes 12 years’ experience in commercial accounting in advertising, drafting and computing enterprises. She changed career direction and entered into senior sales and marketing functions within the computer industry for 14 years. In 1990, Lorraine moved into the highly competitive private vocational education and training market in senior business management roles, which included offshore business development. Lorraine’s knowledge and skills led her into TAFE NSW Corporate Marketing as the Commercial Client Services Manager/Business Support Manager in 1994 with the primary responsibility of providing commercial marketing intelligence, business development and project management support for growth market areas across NSW. Lorraine is actively involved as a business mentor and represents the community on several committee memberships, including the newly established Women on Boards Mid North Coast (WOBMNC) and Rural Women Connect (RWConnect).
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ETC BOARD OF DIRECTORS
Vincent Butcher Company Secretary
Michelle Geddes Director
Bachelor of Social Science (Psychology and Recreation); Bachelor of Laws
Bachelor of Financial Administration; Masters in Taxation; Chartered Accountant; Chartered Tax Advisor; Chartered Self-Managed Super Fund Specialist
Vincent has an extensive background in commercial and business law. He is also an expert in contracts, land acquisition, commercial leasing, intellectual property, estates and property law. He is currently the Practice Group Leader - Business and Private Clients at Slater & Gordon Lawyers in Coffs Harbour. Previously he was a partner at Crane Butcher McKinnon Lawyers. Vincent has been a Board member of the Mid North Coast Community Care Options and a member of Rotary Day Break in Coffs Harbour.
Michelle Geddes was elected to the ETC Board in 2012. She is a senior associate at a Coffs Harbour accounting firm, Bentley Brett & Vincent, and has been employed in the accounting and taxation industry for twenty years. After completing her degree Michelle relocated to the UK, where she was employed as a senior management accountant with a large multinational firm. Michelle specialises in superannuation and the SMSF industry. Michelle has been involved with a number of community and not-for-profit organisations and volunteers many hours each year to assist on various committees.
Deputy Chair Lorraine Mouafi visiting Community Support fund recipients - Crescent Head
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ANNUAL REPORT 2013-14
Senior Management
Graeme Singleton Director Bachelor of Arts, Diploma of Education
Graeme was elected to the ETC Board in 2004. He is an award-winning journalist with more than 30 years experience in TV news, current affairs and lifestyle programs, as well as print media. Graeme won the Bicentennial “Peter� Award for Broadcast journalism when he was a senior reporter with ABC-TV news. Graeme is also a qualified teacher, has worked with unemployed youth and adults and is passionate about social inclusion issues. A fourth generation local Graeme is also a partner in a video production business and runs a small farm along ecologically sustainable principles at Crossmaglen where he breeds stud cattle and is actively involved in land and riparian zone rehabilitation. He is the immediate past president of the Square Meaters Cattle Association of Australia.
ANNUAL REPORT 2013-14
Tracey Adendorff Director Bachelor of Psychological Science Honours; Bachelor of Education (Secondary); Bachelor of Arts (Communications); Post-Graduate Diploma in Marketing Management
Tracey joined the ETC Board in 2007. She is a rehabilitation consultant for Recovre working with clients with psychological injuries. Previously Tracey worked as the Executive Officer of Coffs Coast Tourism, a membership funded industry organisation that works closely with Industry and Council to create opportunities for business to participate in the growth of tourism in the region. Tracey worked in the advertising industry, training at Saatchi & Saatchi and worked on key FMCG accounts such as Procter & Gamble, and Colgate. After nine years in advertising, Tracey was engaged as the Product Manager for Columbia TriStar/Sony Pictures reporting directly into the USA and the UK. Further opportunities enabled her to Project Manage the European expansion of the largest Cinema Chain in South Africa into Europe and Dubai before finally settling in Australia. Tracey is interested in initiatives that will grow the region and are sustainable in the long term.
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ETC BOARD OF DIRECTORS
Ian Preston Director Graduate Diploma Local Government Management, FellowLocal Government Managers Australian
Ian Preston was elected to the Board in 2013. He has an extensive career in Local Government spanning more than 47 years and during this time held a number of senior management positions, including General Manager of North Coast Water. In terms of career highlights, Ian managed the award winning Regional Water Supply Scheme that provides long term water security for the Coffs Harbour / Clarence Valley communities. He is currently providing strategic planning advice to local government in a part time capacity and has also worked for the private sector in a project planning role. Ian enjoys making a contribution to the community and brings a wealth of experience to the ETC Board.
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Chris Hines Director Licensed Real Estate Agent, Stock and Station agent and Auctioneer, Chair of the Coffs Harbour Branch of the Real Estate Institute of NSW
Chris Hines was elected to the ETC Board in 2013. He is presently a Director and owner of Unrealestate Coffs Coast, and is a Licensed Real Estate Agent, Stock and Station agent and Auctioneer. He is also the Chair of the Coffs Harbour Branch of the Real Estate Institute of NSW, as well as a Committee Member of the Coffs Harbour Chamber of Commerce. He was also a Senior Investigator/Detective Sergeant as well as Police Negotiator, in a policing career spanning nearly 20 years in the NSW Police Force. During this time he was awarded the National Medal, Police Medal, Bronze Medal for Bravery, as well as a NSW Premiers Award and other citations. Along with his wife Kerry he has been involved in, and supports a number of local Charities and Community events and has a keen interest in seeing the North Coast area evolve to its full potential.
ANNUAL REPORT 2013-14
Senior Management
Anthony Walker Director Anthony Walker was elected to the ETC Board in 2014. He has extensive finance and business administration experience as a Country General Manager and/or CEO for Bristol-Myers International, Carnation International and Nestle SA in Asia, the Pacific and the Caribbean for more than 24 years. He is a current member of the Institute of Internal Auditors Australia and a past member of the Australian Institute of Company Directors. Tony currently serves as Chair or Treasurer of several community based environmental type Landcare and Landcare Network Associations. He and his wife, Bonnie, operate family owned commercial avocado, macadamia, beef cattle and forestry operations in the Tuckombil and Dyraaba localities of Northern New South Wales.
Chair Rod McKelvey visiting Community Support fund recipients Wauchope High School Breakfast Club - Wauchope
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ORGANISATION CHART
BOARD OF DIRECTORS CHIEF EXECUTIVE OFFICER EXECUTIVE MANAGERS, COMPLIANCE AND ASSURANCE, COMMUNICATION AND ENCORE MANAGERS SUPPORT SERVICES
CORE BUSINESS UNITS
Marketing
Employment
Finance
Job Services Australia Kempsey to Woolgoolga
Human Resources IT
SPECIAL PROJECTS Encore Property Services.
New Careers for Aboriginal People Transition to Work
Training Main training hubs in Sydney, Port Macquarie, Coffs Harbour, Gold Coast
Business Small Biz Connect Illawarra and Mid North Coast, Digital Business Advisory Service Mid North Coast, Business Enterprise Centre Mid North Coast Coffs Harbour Innovation Centre
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ANNUAL REPORT 2013-14
GOVERNANCE Enterprise & Training Company Limited (ETC) is a company limited by guarantee, incorporated under the Corporations Act 2001. Ultimate responsibility for the governance of the company rests with the Board of Directors. This governance statement outlines how the Board meets that responsibility.
Achieving the Vision
Management’s Responsibility
The Board’s primary role is to ensure that ETC’s activities are directed towards achieving its vision to support the economic and social development of the communities in which it operates.
The Board has formally delegated responsibility for ETC’s day-to-day operations and administration to the CEO and executive management team. ETC’s executive management team comprises the CEO, National Managers of Employment and Training, National Manager for Business and Strategy, National Marketing Manager and Financial Controller. The CEO provides the leadership of the management team and the organisation. The CEO is also responsible for achieving the results set out in the strategic plan and is authorised by the Board to put in place policies and procedures, take decisions and actions and initiate activities to achieve those results.
Specific Responsibilities of the Board The Board fulfils its primary role by: • • • • • • • • • • • • •
Formulating ETC’s strategic plan in conjunction with the CEO and senior management Selecting, appointing, guiding and monitoring the performance of the CEO Developing and maintaining ETC’s ethical standards Ensuring optimal succession planning is in place for the role of CEO and senior management positions Approving operating and capital budgets formulated by the CEO and senior management Monitoring management’s progress in achieving the strategic plan Monitoring ETC’s financial performance, including management’s adherence to operating and capital budgets Ensuring the integrity of internal controls, risk management and management information systems Ensuring that a suite of delegations, policies and procedures is in place Ensuring ETC’s financial viability, solvency and sustainability Ensuring the company complies with relevant legislation and regulations, as well as the specific requirements of funding bodies Acting as an advocate for ETC in the community, whenever and wherever possible Overseeing the process of making grants and donations to the community
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The Board is responsible for setting the CEO’s remuneration and the CEO is responsible for setting the remuneration for the executive management team.
Board Oversight The Board oversees and monitors management’s performance by: • • • • •
Meeting at least 11 times during the year Receiving a detailed report from the CEO at these meetings Receiving detailed financial and other reports from management at these meetings Receiving additional information and input from management when necessary From time to time, setting up and assigning certain responsibilities to Board committees
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GOVERNANCE Board Members
Auditing
All Board members are non-executive directors and receive a fee for meeting attendance and additional committee or other work on occasion. ETC’s constitution provides an indemnity to directors and appropriate director’s indemnity insurance has been put in place.
ETC’s financial statements are subject to an external audit each year. Currently, the auditors are Davies Knox Maynards.
The company’s constitution specifies: •
There must be no less than five and no more than nine directors
•
A person may only be a director of the company if the person is also a member of the company
The Chair The Chair of the Board is elected by the Board annually. The key internal roles of the Chair are to: • • • • •
Ensure the Board provides vision and guidance to ETC Ensure Board meetings are effective Ensure the Board considers matters on a timely, transparent basis Guide the ongoing effectiveness and development of the Board and individual directors Externally, the Chair acts as a spokesperson for ETC in conjunction with the CEO and consults and communicates with stakeholders.
Independent Advice The Board and Board committees have access to advice on legal, investment and taxation matters. In particular, the Board has engaged J B Were to manage an investment portfolio and receives reports from J B Were regarding the performance of the investment portfolio.
Ethical standards and codes of conduct Board members, managers and staff are expected to comply with relevant laws, provisions of contracts, and the codes of conduct of relevant professional bodies. They are also expected to act with integrity, compassion, fairness and honesty at all times when dealing with colleagues, clients and other stakeholders in the company’s mission.
Involving Stakeholders ETC has many stakeholders, including the clients we care for and their families, those we provide with grants, sponsorships and donations, our staff, the broader community, the government agencies who provide us funds and regulate our operations and our suppliers.
Risk Management
The Board oversees the establishment, implementation and annual review of ETC’s risk management system, which is designed to protect the organisation’s reputation and manage those risks which might preclude it from achieving its goals. Management is responsible for establishing and implementing the risk management system, which assesses monitors and manages operational, financial reporting and compliance risks. An internal compliance team assists with this process.
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Employer of the Month - Mid Coast Traffic Control
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Enterprise & Training Company Ltd PO Box 1371 | 80 Grafton Street Coffs Harbour NSW 2450 ABN: 52 003 732 009