BUSINESS PROFILE
ETC Enterprise and Training Company LTD
www.etcltd.com.au ETC specialises in the delivery of employment, training and business services.
ETC COMMUNITY SERVICES TRAINING SKILLS CENTRE.
CONTENT 05
Our Company
06
Current Contracts
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Employment Solutions
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Training Solutions
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Business Solutions
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Linkages and Partnership
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Offices and Contacts
Enterprise and Training Company Limited Head Office, PO Box 1373, Coffs Harbour, NSW 2450 T: 02 6648 5400 W: www.etcltd.com.au E: info@etcltd.com.au ABN: 52 003 732 009 Information within this Business Profile is correct at 11 September 2013.
WINNER
OUR COMPANY & Training Company Limited (ETC) is E Enterprise a not-for-profit provider of employment, training
and business services established for over 24 years.
Coffs Harbour Chamber of Commerce Sunny Business Award Excellence in Community Services Excellence in Professional Services
ETC is a high-performing employment services provider delivering Job Services Australia contracts, a nationally accredited Registered Training Organisation (RTO), and a provider of skills development, advisory and mentoring services for the small business and corporate sectors. ETC employs around 140 staff and has a current annual turnover in excess of $9 million.
W
ETC is based in Coffs Harbour on the NSW Mid North Coast, with a delivery footprint extending along the East Coast from Wollongong to Brisbane.
Mac Busi
ETC has major contracts with the Australian Government to deliver services under the Job Services Australia (JSA) and New Enterprise Incentive Scheme (NEIS) programs; and with the New South Wales Government to deliver Small Biz Connect, an in-depth advisory service for small to medium enterprises. ETC is a Business Enterprise Centre and a preferred provider for Indigenous Business Australia.
Not fo Org
LEADING Job Services Australia provider between Kempsey and Woolgoolga ETC Head Office 80 Grafton Street Coffs Harbour Services include: Employment , Training and Business Advice
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WINNER
cleay Argus iness Awards
or Profit/Community ganisation Award
WINNER
NSW Training Awards 2013 Small Training Provider of the Year
BEST
Regional Business Enterprise Centre in Australia
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CURRENT CONTRACTS JSA JOB SERVICES AUSTRALIA
NEIS
NEW ENTERPRISE INCENTIVE SCHEME
SBC
SMALL BIZ CONNECT
TTW
TRANSITION TO WORK PROGRAM
DEPARTMENT OF EDUCATION, EMPLOYMENT AND WORKPLACE RELATIONS (DEEWR) Helping job seekers find work and helping employers fill vacancies by offering a free recruitment service
DEPARTMENT OF EDUCATION, EMPLOYMENT AND WORKPLACE RELATIONS (DEEWR) NEIS Program provides successful applicants with training in small business management as well as professional mentoring and financial support for 12 months
NSW DEPARTMENT OF TRADE AND INVESTMENT – OFFICE OF THE SMALL BUSINESS COMMISSIONER Providing in-depth advisory services and skills development for start-up and established small businesses
NSW DEPARTMENT OF AGEING DISABILITY AND HOME CARE Supporting disabled youth to transition between school and employment/training
IEP
INDIGENOUS EMPLOYMENT PROGR
DEPARTMENT OF EDUCATION, EMP WORKPLACE RELATIONS (DEEWR)
NCAP
NSW DEPARTMENT OF EDUCATION AND COMMUNITIES (DEC)
NEW CAREERS FOR ABORIGINAL PEOPLE
Working closely with community and industry groups to create and source employment and/or training opportunities for Aboriginal people
L2L
LINKS TO LEARNING PROGRAM
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NSW DEPARTMENT OF EDUCATION AND COMMUNITIES (DEC) Re-engaging early school leavers with education and training
As an IEP panel member ETC is supporting Ind economic development through the following •
On the job mentoring for Indigenous train Kempsey Bypass
•
Feasibility studies for Unkya Local Aborig
•
Business Plan for Jagun Aged Care
•
Feasibility Study for Kempsey Local Aborig
CURRENT CONTRACTS ACWVET
COMMONWEALTH DEPARTMENT OF HEALTH AND AGEING (ADHC)
PRE QUALIFIED
QUEENSLAND DEPARTMENT OF EDUCATION, TRAINING AND EMPLOYMENT
QUEENSLAND USER CHOICE 2010-2015
Ability to provide accredited training in Business, Community Services, Retail and Sawmilling.
CHIC
COFFS HARBOUR TECHNOLOGY PARK BOARD
COFFS HARBOUR INNOVATION CENTRE
Coordination services including provision of business incubation services to CHIC tenants, and promotion and marketing of the Centre
IBA
INDIGENOUS BUSINESS AUSTRALIA
INDIGENOUS BUSINESS AUSTRALIA PREFERRED SUPPLIER
Provision of business support to Indigenous businesses in receipt of IBA loans
PLOYMENT AND )
L PLATES
NSW Roads & Maritime Services
digenous employment & g projects:
HELPING LEARNER DRIVERS BECOME SAFER DRIVERS
Workshops targeting the supervisors of learner drivers across a large area of North Eastern NSW
ginal Land Council
ENCORE
NSW Department of Housing & Transgrid
ginal Land Council
LAWNS, GARENS, AND COMMON AREA CLEANING WORKS.
Lawns, garden and property maintenance services provided by ETC’s Encore team
AGED CARE WORKFORCE Providing accredited qualifications for VOCATIONAL EDUCATION workers in the Aged Services sector in & TRAINING PROGRAM locations across New South Wales
SUPPLIER
RAM
nees working on the
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BUSINESS UNIT PROFILE:
EMPLOYMENT SOLUTIONS
Hire us!
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EMPLOYMENT SOLUTIONS ETC is a leading provider of employment and related services on the NSW Mid North Coast (Kempsey to Woolgoolga); contracted to the Commonwealth Department of Education, Employment and Work Place Relations (DEEWR) to provide a range of support services to employers and job seekers under the Job Services Australia Contract 2009 – 2015 and previous Job Network Contracts since 1995. ETC’s employment team works with job seekers from a range of backgrounds, cultures and ethnicities, many of whom experience significant barriers to gaining employment. Our Employment Consultants help job seekers by tailoring service delivery to individual’s needs, and organise group mentoring sessions to encourage networking and learning from others.
ASSISTANCE AVAILABLE TO JOB SEEKERS As a JSA provider, ETC offers a range of services to eligible job seekers, including: resume and interview preparation; job search training, including advice on the best ways to find and keep work; skills assessments by professional staff; as well as support with vocational and non-vocational barriers. ETC also offers access to information about the status of the local labour market (types of jobs, areas of high employment, areas of skills shortage etc). ETC can arrange funded traineeships and other training opportunities; referral into the Australian Apprenticeships Access Program; access to work experience opportunities including unpaid work experience in a workplace; and access to Work for Dole and Green Corps type opportunities. Finally, ETC also offers post placement support to job seekers to help them sustain long-term employment.
NEW CAREERS FOR ABORIGINAL PEOPLE (NCAP) ETC works closely with community and industry groups to create and source employment and/or training opportunities for Aboriginal people through the NCAP Program. ETC’s NCAP Officer helps Aboriginal people by: planning career paths; seeking out employment and/or training opportunities; and providing assistance with job applications and interview techniques.
“ETC has been providing me with good quality, reliable staff for many years. The ETC team is very personable, offers great service and quick turnaround times.” Lou Kesby (Lou’s Café, Kempsey)
SERVICES FOR EMPLOYERS ETC provides a free recruitment service to employers, including: access to candidates throughout Australia; screening of candidates; short-listing, interviewing and reference checks. In addition, ETC can provide links to employer incentives for employment of job seekers.
TRANSITION TO WORK ETC offers the Transition to Work Program which focuses on helping Year 12 school leavers who require additional support to get ready for working life and secure sustainable employment. ETC helps these clients by: identifying and supporting their goals; developing skills through work experience placements; delivering nationally accredited training; and developing personalised training plans.
#1 in NSW for Aboriginal Training & Employment
Leading provider from Kempsey to Woolgoolga
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BUSINESS UNIT PROFILE:
TRAINING SOLUTIONS E
TC is an Australian Skills Quality Authority (ASQA) Registered Training Organisation (RTO) licensed to operate in all states of Australia and compliant with VET Quality Framework Standards. ETC’s training team is committed to improving the skills of existing workers and job seekers by delivering contemporary training that is reflective of best practise industry standards. One of the team’s main points of difference is that it is committed to supporting the business community in the areas it operates, by engaging with industry, across all training packages and courses. “We’ve had guys who’ve been in the game for 20 years and they’re still learning things through their Frontline Management traineeship with ETC. They aren’t just a tick and flick RTO and morale has certainly improved since our 5 staff started the training.” Glenn Sheridan, (Cronulla Removals) “I found the practical nature of the Diploma of Management invaluable. While completing the units I was able to implement what I was learning directly into the day to day management of my business. It’s the best thing I’ve done in my working life to help my business.” Lisa Hanlan, (First National Real Estate)
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TRAINING SOLUTIONS ACCREDITED FULL-QUALIFICATION TRAINING COURSES
ONLINE
WORKSHOPS
Small Training Provider of the Year
WORKPLACE
Business
Community Services • Certificate III in Disability CHC30408
• Certificate II in Business BSB20112
• Certificate III in Aged Care
• Certificate III in Business BSB30112
CHC30212
• Certificate IV in Aged Care CHC40108
• Certificate IV in Business BSB40212
• Certificate III in Home and Community Care CHC30312
• Certificate III in Micro Business Operations BSB30307
• Certificate IV in Community Services Work CHC40708
• Certificate III in Business Administration BSB30412 • Certificate IV in Business Administration BSB40507 • Certificate IV in Frontline Management BSB40812
Hospitality
• Certificate IV in Small Business Management • Certificate IV in Business Sales BSB40610
• Certificate II in Hospitality SIT20212
• Diploma of Management BSB51107
• Certificate III in Hospitality SIT30712
Retail
• Certificate IV in Hospitality SIT40312
• Certificate II in Retail Services SIR20212
Training and Assessment
• Certificate III in Retail Operations SIR30212
• Certificate IV in Training and Assessment TAE40110
• Certificate IV in Retail Management SIR40212
Short Courses
Sawmilling • Certificate II in Sawmilling and Processing • Certificate III in Sawmilling and Processing • Certificate IV in Timber Processing
BSB40407
FPI40211
• Apply First Aid HLTFA311A FPI20311 FPI30311
• Provide Responsible Service of Alcohol SITHFAB201 • Provide Responsible Gambling Services SITHGAM201 • Follow Workplace Hygiene Procedures SITXFSA101
TRAINING DELIVERY AND ASSESSMENTS ETC offers a range of flexible training delivery options including: on-site at the workplace; in our modern, well-equipped training rooms; by distance/correspondence; or e-learning/on-line. Assessments are carried out in the workplace and are conducted by qualified workplace assessors. There are some class/assignment based assessments and allowance for formal recognition of existing skills and prior learning. A Statement of Attainment is awarded for accredited units or accredited short courses completed. Certificate of Participation is awarded for each non accredited course completed and a Certificate of Full Qualification is awarded for each full qualification completed.
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BUSINESS UNIT PROFILE:
BUSINESS SOLUTIONS
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BUSINESS SOLUTIONS ETC’s Business team is comprised of experienced business consultants who have worked in small business and are in tune with the needs and demands of SMEs. The team has a proven track record in successfully delivering government funded business programs that often exceed both client expectations and contractual obligations. ETC is part of the national business network, Business Enterprise Centres Australia (BECA) and remains abreast of the latest trends, initiatives, legislation and developments affecting small business. In addition, the team provides community information programs in partnership with state and Australian government departments.
SMALL BIZ CONNECT Small Biz Connect offers start-up and small business operators with high-quality one-to-one business advisory services at no cost to them. Subsidised by the NSW Government, Small Biz Connect has an action focussed approach to setting and achieving business goals and also features skills development workshops. ETC delivers the Small Biz Connect program in the Illawarra and across the Mid North Coast.
NEW ENTERPRISE INCENTIVE SCHEME (NEIS) NEIS helps eligible job seekers interested in establishing a small business with the development of a business plan and marketing strategy, accredited small business management training (Certificate IV in Small Business or Certificate III Micro Business) and ongoing mentoring for 12 months. ETC delivers NEIS in the Mid North Coast and Northern Rivers regions in NSW and on the Gold Coast.
AUSINDUSTRY SMALL BUSINESS ADVISORY SERVICES (SBAS) ETC provides specialist services in the area of digital technologies and their applications for business people through the Federal Government funded SBAS program.
BUSINESS SKILLS WORKSHOPS ETC develops and delivers business workshops across a range of topics in ETC’s various regions, advertised regularly to the local business community. Some of the topics include: how to develop a one page business plan; build a website in a day; networking for success and customer service skills.
BUSINESS CONSULTANCY SERVICES ETC offers business consultancy services in the areas of business analysis and diagnostics; preparation of feasibility studies, business plans and marketing plans; and market research.
FOR INDIGENOUS BUSINESSES ETC specialises in the delivery of Indigenous programs and are experienced providers of business facilitation and support for new or intending Indigenous businesses.
MENTORING PROGRAMS ETC seeks to partner on a regular basis with government agencies, industry or business groups to deliver specialised mentoring programs to suit the needs of different sectors, such as business women, young business owners, homebased and micro businesses. The programs generally feature a combination of group and one-to-one mentoring support.
DIGITAL ENTERPRISE PROGRAM ETC delivers the Digital Enterprise program for Coffs Harbour in partnership with Coffs Harbour City Council and North Coast TAFE and for the Gold Coast in partnership with the Gold Coast City Council and Gravel Road. Funded by the Department of Broadband, Communications and the Digital Economy, the program is designed to help business people embrace digital technology through participation in group workshops and one-on-one face to face support with a digital business expert.
“I went to see a Business Advisor at ETC and they helped me focus on what was realistic. They put some different ideas on the table and by taking the emotion out of my business helped put what I needed to do in an objective framework.” Simon Feeney, Empirical Health
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“You have given me the confidence to move forward and grow my business in a planned and structured manner.”
BUSINESS SOLUTIONS
Julie Aldridge, Avide
COMMUNITY INFORMATION PROGRAMS ETC regularly leverages its extensive base of community contacts to support government agencies deliver wide-spread community information. Examples include the switchover from analogue to digital TV; introduction of WH&S legislation; and training the supervisors of learner drivers.
RESEARCH AND SURVEYING ETC offers a range of research, consultation and planning services. Some examples of work previously undertaken include: •
Report to NSW Department of Housing investigating models of affordable housing for older people and people with disabilities in the NSW Mid North Coast region
•
Scoping study for the NSW Department of Aged Disability and Home Care in partnership with Southern Cross University into the needs of older Aboriginal people for Aged Services facilities
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Numerous qualitative business diagnostic reports
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Bi-annual Mid North Coast Business Advisory Service customer satisfaction survey
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Industry surveys such as the identification of training needs for the Coffs Coast Manufacturing business cluster
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Feasibility studies including primary & secondary research
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Mystery shopper customer perception analyses, reports and recommendations
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Volunteer Business Mentoring (VBM) Program for Department of Innovation, Industry, Science & Research (DIISR)
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Feasibility, Business Plans & Business Opportunity Analysis written for 10 Local Aboriginal Land Councils
Best Regional Business Enterprise Centre in Australia
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“IF YOU DON’T TAKE A RISK NOTHING WILL HAPPEN!” ETC BusinessLeaders Speaker MARK BOURIS APRIL 2013
ETC BusinessLeaders THE PREMIER BUSINESS TO BUSINESS NETWORKING EVENTS ON THE MID NORTH COAST NSW
E
TC BusinessLeaders was formerly known as the ETC BusinessClub, which has been operating in Coffs Harbour since 1995. It is a not-for-profit organisation.
The Vision of the ETC BusinessLeaders is to be the leader in exceptional and dynamic B2B networking and business skills development, offer leading-edge business support to ensure a sustainable future. Our Mission is to provide the business community with a network and learning environment to support the growth of their business for a sustainable future in the region. ETC BusinessLeaders events bring nationally renowned speakers to regional areas. The events are held about every two months and encourage business-to-business networking and skills development.
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LINKAGES AND PARTNERSHIPS
ETC participates in a broad range of socially and economically focused activities and enjoys sound strategic partnerships with business, government and community organisations. ETC is a member of, or has established networks with:
•
NSW Business Chamber
•
Business Networking International
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Local Chambers of Commerce (Coffs Harbour, Bellingen, Urunga, Nambucca Heads, Grafton, Kempsey, Port Macquarie, Cumberland, Woolgoolga)
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Coffs Coast Tourism
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Coffs Coast Business Women’s Network
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Local Governments and Local Government Associations
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Manufacturing Coffs Coast
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Business Enterprise Centres Australia (BECA)
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Regional Development Australia Mid North Coast
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Jobs Australia
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Australian Training and Development Institute
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National Employment Services Association (NESA)
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Australian Retailer’s Association
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National NEIS Association (NNA)
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Service Skills Australia
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Recruitment Consultant Services Australia (RCSA)
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Chartered Secretaries Australia
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Australian Human Resource Institute (AHRI)
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Institute of Chartered Accountants
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Australian Skills Quality Authority (ASQA)
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NSW Wholesale, Retail and Associated Services
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NSW Community Services & Health Industry Training Advisory Body
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Innovation and Business Skills Australia (IBSA)
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NETPAC
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Industry Capability Network •
Vocational Educational Learning Group (VELG)
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Industry Skills Councils •
Various State and Federal Government Departments.
OFFICES COFFS HARBOUR (HEAD OFFICE) 80 Grafton Street (PO Box 1371)
Coffs Harbour NSW 2450
Ph. (02) 6648 5400 Fax. (02) 6652 1888
Dorrigo NSW 2453
Ph: (02) 6657 1908 Fax: (02) 6657 1460
Bundall, QLD 4217
Ph: (07) 5574 0987 Fax: (07) 5676 6678
DORRIGO 3 Silversmith Arcade Cudgery Street
GOLD COAST Suite 501, Level 5 140 Bundall Rd
NAMBUCCA HEADS 13 Bowra Street
Nambucca Heads NSW 2448
Ph: (02) 6598 6300 Fax: (02) 6568 5629
Kempsey NSW 2440
Ph: (02) 6560 1600 Fax: (02) 6562 1806
182 Bourke Road Alexandria NSW 2015
Ph: (02) 8843 1317 Fax: (02) 8843 1310
KEMPSEY Suite 8, 41 Belgrave Street
SYDNEY Sydney Corporate Park - Level 2
PORT MACQUARIE Suite 4, Oxley House, 133 -137 Gordon St
Port Macquarie NSW 2444
Ph: (02) 6584 2810 Fax: (02) 6528 6327
Toormina NSW 2452
Ph: (02) 6659 6800 Fax: (02) 6638 9215
TOORMINA Unit 5 4 Minorca Place
OFFICES SOUTH WEST ROCKS Shop 1, 9 Prince of Wales Avenue
South West Rocks NSW 2431
Ph: (02) 6613 0400 Fax: (02) 6528 6318
Urunga NSW 2455
Ph: (02) 6659 5500 Fax: (02) 6655 7564
Wollongong NSW 2520
Ph: (02) 4223 0316
Woolgoolga NSW 2456
Ph: (02) 6650 1970 Fax: (02) 6638 9214
URUNGA Shop 2 15 Bowra Street
WOLLONGONG Level 1, 87 - 89 Market St
WOOLGOOLGA Shop 4, Surfside Plaza 58 Beach St
INDUSTRY RECOGNISED
EXCELLENCE
Small Training Provider of the Year
Best Regional Business Enterprise Centre in Australia
#1 in NSW for Aboriginal Training & Employment
Leading provider from Kempsey to Woolgoolga
For all your recruitment, training and business advice needs
etcltd.com.au
1800 007 400
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