The Titans GCC February 2024

Technological Innovation

Insights from the Galadari Group

Driving Competitive Edge through Strategic Technological Solutions

Welcome to 2024’s first issue of the Titans.

Across sectors such as education, manufacturing, retail, and beyond, CIOs featured in Titans magazine are leading the charge in harnessing the power of technology to address challenges, foster collaboration, and prepare for the future. Through their visionary leadership, these CIOs are shaping a brighter, more prosperous future for us all.

According to ‘Middle East IT Industry Foresight 2024 Survey’- a recent report unveiled by global research firm CAAS Research, the Middle East, including UAE, Saudi Arabia, and Qatar, is on the brink of an AI adoption paradigm shift with transformative strategies and significant investments. The meticulous approach to AI implementation reflects a commitment driven by strategic positioning, not just economic goals, emphasizing long-term sustainability and global competitiveness. Dedication to AI in these nations spans sectors like healthcare, education, manufacturing, and tourism, showcasing a collective understanding of its potential impact. Through robust foundations and targeted AI ecosystems, these nations aim to revolutionize domestic industries and secure influential positions in the global market, showcasing foresight and determination in AI leadership.

Against this backdrop of technological advancement and innovation, we are pleased to announce the upcoming Future IT Summit. Taking place on the 19th of February in Dubai and the 27th of February in Saudi Arabia, this summit brings together CIOs and AI practitioners from across the GCC region to explore the future of our economies. Through insightful discussions, thought-provoking presentations, and interactive sessions, participants will delve into the latest trends, challenges, and opportunities shaping the future of technology in the GCC.

As we embark on this journey of exploration and discovery, let us embrace the transformative power of technology to drive innovation, foster collaboration, address challenges, and shape a better tomorrow for all. Together, we can harness the potential of technology to build a more resilient, inclusive, and prosperous future for our communities and the world at large.

MANAGING DIRECTOR

Tushar Sahoo

CO-FOUNDER & CEO

Ronak Samantaray

GLOBAL HEAD, CONTENT AND STRATEGIC ALLIANCES

Anushree Dixit anushree@gecmediagroup.com

ASSISTANT EDITORS

Sehrish Tariq sehrish@gecmediagroup.com

GROUP SALES HEAD Richa S richa@gecmediagroup.com

COMMUNICATIONS LEAD

Jennefer Lorraine Mendoza jennefer@gecmediagroup.com

CREATIVE LEAD

Ajay Arya

SENIOR DESIGNER

Madan Singh

GRAPHIC DESIGNER

Jitesh Kumar Sejal Shukla

DESIGNED BY

PRINTED BY

PUBLISHED

06

LENISH KANNAN, CIO Western International Group

22

ADITYA KAUSHIK, Information Technology & Innovation Director ZMI Holdings 57

WAEL

Director

12

MOHAMED ARSHAD KUTHUBDEEN, Group Head of IT Alserkal Group

18

YASSIM ELFASSI, CEO Global Technology & Innovatives Solutions (GTIS)

33

SANA QURESHI, Group HR Head Midstar

40-42 CaaS PR

51

JAYARAJ PERUMALSAMY, Group Head of Information Technology Barakat

46

MARIO FOSTER, Group CIO Al Ghurair Group

Strategies and Trends Shaping Future Industries

WHAT TECHNOLOGICAL SOLUTIONS IS YOUR ORGANIZATION LEVERAGING TO DRIVE INNOVATION AND MAINTAIN A COMPETITIVE EDGE WITHIN YOUR INDUSTRY?

Technologies which we are exploring and implementing in our retail environment.

Artificial intelligence (AI): AI can be used for a variety of tasks, from analysing data to generating new ideas. For example, AI can be used to optimize algorithms, personalize user experiences, and develop new products and services.

• Demand Forecasting: AI predicts future demand for products, helping retailers optimize inventory levels, reduce stockouts, and minimize waste.

• Dynamic Pricing: AI adjusts prices based on real-

time data (demand, competitors, promotions) to maximize profits and stay competitive.

• Automated Inventory Management: AI tracks inventory levels and triggers automatic reorders, ensuring optimal stock availability.

• Cashier less Stores: AI-powered cameras and sensors enable customers to scan and pay for items without cashiers, offering a faster and more convenient experience.

• Fraud Detection: AI analyses transactions to identify suspicious activity and prevent fraudulent purchases.

• Logistics and Supply Chain Optimization: AI optimizes delivery routes, warehouse operations, and transportation planning, improving efficiency and reducing costs.

Creating dedicated spaces or time for experimentation and innovation allows teams to explore new technologies and solutions without the pressure of immediate deliverables. This fosters creativity, risk-taking, and learning from failures.

LENISH KANNAN

Western International Group

Machine learning (ML): ML is a type of AI that allows computers to learn without being explicitly programmed. ML can be used to identify patterns in data, make predictions, and improve decisionmaking.

• Demand Forecasting: ML predicts future demand for products, allowing retailers to plan inventory levels optimally, reducing stockouts and minimizing waste.

• Fraud Detection: ML algorithms analyze transactions in real-time to identify suspicious activity and prevent fraudulent purchases, protecting revenue.

• Supply Chain Optimization: ML optimizes delivery routes, warehouse operations, and transportation planning, improving efficiency and reducing costs.

• Inventory & Shelf Optimization: ML predicts product placement and replenishment needs, ensuring product availability and optimizing store layout.

• Sentiment Analysis: ML analyzes customer reviews and social media mentions to understand customer sentiment, offering valuable insights for product development and marketing.

Big data Platform with AI and ML: It's a comprehensive solution that combines data storage, processing, analytics, and AI/ML capabilities. This platform allows retailers like us to:

• Collect and store vast amounts of data from various sources (transactions, customer interactions, product information, etc.).

• Process and analyse data using AI and ML algorithms to uncover hidden patterns and trends.

• Generate actionable insights for better decision-making in areas like marketing, merchandising, supply chain, and customer service.

• Develop AI-powered applications such as personalized recommendations, chatbots, and dynamic pricing.

Benefits of such platforms:

• Improved customer experience: Personalized recommendations, targeted marketing, and efficient customer service lead to higher satisfaction and loyalty.

• Increased sales and profitability: Optimized pricing, targeted promotions, and reduced stockouts drive sales and improve margins.

• Enhanced operational efficiency: Streamlined supply chain, optimized inventory management, and predictive maintenance reduce costs and improve efficiency.

• Data-driven decision making: Gain insights to inform strategic decisions across all areas of the business.

FROM YOUR PERSPECTIVE, WHAT STRATEGIES CAN ORGANIZATIONS EMPLOY TO EQUIP THEIR TEAMS WITH THE REQUISITE SKILLS FOR SUCCESS IN AN EVOLVING TECHNOLOGICAL LANDSCAPE?

- Continuous Learning Programs: Implementing continuous learning programs allows employees to stay updated with the latest technological

advancements. We are providing access to online courses, workshops, seminars, and conferences relevant to their roles.

- Mentorship and Coaching: Pairing experienced employees with less experienced ones through mentorship programs can accelerate skill development. Mentors can provide guidance, share insights, and offer support as mentees navigate new technologies and challenges. All the skilled resource we keep a backup.

- Experimentation and Innovation Labs: Creating dedicated spaces or time for experimentation and innovation allows teams to explore new technologies and solutions without the pressure of immediate deliverables. This fosters creativity, risk-taking, and learning from failures.

- Internal Knowledge Sharing Platforms: Establishing internal knowledge sharing platforms, such as SAP work zone, forums, or collaborative spaces, enables employees to exchange ideas, best practices, and lessons learned from their experiences with new technologies.

- Regular Skills Assessments and Feedback: Conducting regular skills assessments helps identify areas where teams may need additional training or support. Providing constructive feedback and performance evaluations encourages continuous improvement.

- Flexible Work Arrangements: Offering flexible work arrangements, such as remote work or flexible hours, can

accommodate employees' learning schedules and allow them to balance work with personal development activities. By adopting these strategies, organizations can empower their teams to thrive in an ever-changing technological landscape, driving innovation and maintaining a competitive edge.

IN YOUR VIEW, WHAT MEASURES CAN BE TAKEN TO FACILITATE SEAMLESS COLLABORATION BETWEEN HUMAN CAPABILITIES AND EMERGING TECHNOLOGIES, OPTIMIZING OPERATIONAL PROCESSES AND DECISIONMAKING?

Facilitating seamless collaboration between human capabilities and emerging technologies is essential for optimizing operational processes and decision-making.

Here are several measures that can be taken to achieve this:

Clear Communication and Alignment: Ensure that there is clear communication and alignment between human teams and the technologies they are utilizing. This includes defining goals, expectations, and roles for both humans and machines in the collaboration process.

User-Friendly Technology

Interfaces: Develop userfriendly interfaces for emerging technologies to make them more accessible to human users. Intuitive interfaces reduce the learning curve and facilitate smoother collaboration between humans and technology.

Training and Skill Development:

Provide comprehensive training

and skill development programs for employees to familiarize them with emerging technologies. This enables them to leverage the capabilities of these technologies effectively and integrate them into their workflows.

Collaborative Design Processes: Involve both human users and technology developers in the design process to ensure that emerging technologies meet the specific needs and preferences of endusers. This collaborative approach leads to the development of more user-centric solutions.

Data-Driven Decision-Making:

Utilize data analytics and machine learning algorithms to augment human decision-making processes. By analyzing large datasets and identifying patterns, technologies can provide valuable insights to inform decision-making.

Continuous Monitoring and Evaluation: Implement systems for continuous monitoring and evaluation of the collaboration between humans and emerging technologies. This allows for ongoing optimization and improvement based on feedback and performance metrics.

Cultural Integration of Technology: Foster a culture that embraces technology as a tool to enhance human capabilities rather than replace them. Encourage openmindedness, adaptability, and a willingness to experiment with new technologies.

Ethical and Responsible Use of Technology: Prioritize ethical considerations and responsible use of emerging technologies throughout the collaboration process. This includes addressing

issues such as data privacy, algorithmic bias, and unintended consequences of technology implementation.

By implementing these measures, organizations can foster seamless collaboration between human capabilities and emerging technologies, leading to more efficient operational processes and better decision-making outcomes.

ADDRESSING CHALLENGES IN HR AND FINANCE, WHAT HURDLES DO YOU FIND MOST SIGNIFICANT WHEN IMPLEMENTING TRANSFORMATIVE TECHNOLOGIES?

People and cultural challenges:

• Resistance to change

• Lack of digital literacy

• Data privacy concerns

Organizational challenges:

• Cost and resource limitations

• Integration challenges

• Lack of clear vision and strategy

Technological challenges:

• Security vulnerabilities

• Data quality issues

• Ethical considerations

Specific to HR:

• Implementing AI-powered recruitment systems fairly and unbiasedly.

• Balancing automation with human touch in employee relations.

• Reskilling and upskilling the workforce to adapt to new technologies.

Specific to Finance:

• Migrating legacy systems to new platforms without disrupting operations.

• Complying with evolving financial regulations while adopting new

technologies.

• Ensuring the accuracy and security of financial data in the face of cyber threats. Overcoming these hurdles requires a multi-pronged approach, including:

• Engaging stakeholders and addressing their concerns

• Investing in change management

• Focusing on building the right skills

• Choosing the right technology

• Developing a clear implementation plan

By understanding these challenges and taking a strategic approach, organizations can leverage transformative technologies in HR and Finance to achieve their goals and unlock new opportunities.

REFLECTING ON POTENTIAL OF

TECHNOLOGY, HOW CAN INDUSTRIES LEVERAGE ADVANCEMENTS TO ADDRESS PRESSING SOCIAL AND ENVIRONMENTAL ISSUES, WITHOUT SPECIFYING AI? Beyond AI, a vast array of technological advancements hold immense potential for tackling pressing social and environmental issues. Here are some examples across different industries: Energy, Agriculture, Waste Management, Healthcare and Education

• Virtual reality and augmented reality: Immersive learning experiences can enhance engagement and understanding, making education more accessible and interactive.

• Adaptive learning platforms: AI-powered systems can personalize learning to each

student's needs and pace, improving overall educational outcomes.

• Open educational resources: Online platforms can provide free and accessible learning materials, promoting knowledge sharing and equality in education. Remember, these are just a few examples, and the specific technologies used will depend on the particular social and environmental challenges faced by each industry and region

It's important to remember that technology alone is not a silver bullet. Effective solutions require collaboration between researchers, policymakers, businesses, and communities to ensure these advancements are utilized ethically, inclusively, and sustainably for a better future.

CONSIDERING THE INTEGRATION

OF TECHNOLOGY INTO VARIOUS ASPECTS OF OUR LIVES, HOW CAN WE ENSURE THAT TECHNOLOGY ENHANCES HUMAN EXPERIENCES RATHER THAN SUPPLANTING THEM? As technology increasingly integrates into our lives, ensuring it enhances rather than supplants human experiences necessitates a multifaceted approach. Here are some key considerations: Design and development:

• Human-centered design: Technology should be designed with a deep understanding of human needs, values, and limitations. Prioritize intuitiveness, accessibility, and ethical considerations throughout development.

• Privacy and security: Individuals should have control over their data and be protected from misuse. Invest in robust security measures and transparent data practices.

• Empathy and emotional intelligence: Technologies should support, not replace, human connection and emotional intelligence. Focus on facilitating genuine interactions and fostering empathy.

Education and awareness:

• Digital literacy: Equip individuals with the skills and knowledge necessary to critically evaluate, use, and create technology responsibly. Include digital literacy in educational curricula and promote lifelong learning.

• Responsible technology use: Encourage healthy technology habits that promote balance and mindful interaction. Develop strategies to combat addiction and overuse.

• Critical thinking and questioning: Nurture critical thinking skills to assess the potential impacts of technology on individuals and society. Promote open discussions and ethical engagement with technology.

Regulation and governance:

• Responsible AI and data governance: Implement ethical frameworks and regulations to ensure responsible development and use of AI and data. Promote transparency and accountability in algorithms and data collection practices.

• Human-in-the-loop approaches: Ensure that technology remains complementary to human expertise and decision-making,

particularly in sensitive areas like healthcare, finance, and law.

• Inclusive access and participation: Foster equitable access to technology and opportunities for diverse groups to participate in its development and use. Bridge the digital divide and address potential biases in algorithms and data sets.

Individual and societal choices:

• Mindful technology use: Be conscious of how and when technology is used, prioritizing real-world interactions and experiences. Set boundaries and disconnect when needed.

• Support human connection and engagement: Actively cultivate meaningful relationships and participate in activities that strengthen community bonds. Prioritize face-toface interactions and shared experiences.

• Advocate for responsible technology: Raise awareness about potential concerns and advocate for policies that promote ethical and human-centered technological development.

Ultimately, ensuring technology enhances human experiences requires a collaborative effort from individuals, businesses, policymakers, and educators. By prioritizing human needs, values, and responsible development, we can harness the power of technology for a better future for all.

ENVISIONING THE EVOLUTION OF WORKPLACE CULTURE, HOW DO YOU ANTICIPATE THE FUTURE SKILLS

LANDSCAPE, AND WHAT STEPS ARE YOU TAKING TO PREPARE YOUR WORKFORCE FOR THESE CHANGES?

Envisioning the evolution of workplace culture involves anticipating shifts in the skills landscape to prepare for the future. Here are some key trends in the future skills landscape and steps that organizations can take to prepare their workforce for these changes:

Digital Literacy and Tech Fluency: As technology continues to advance, digital literacy and tech fluency will become increasingly important. Organizations can prepare their workforce by providing training programs focused on essential digital skills, such as coding, data analysis, and proficiency with digital tools and platforms.

Adaptability and Resilience: The pace of change in the workplace is accelerating, requiring employees to be adaptable and resilient. Organizations can foster a culture of continuous learning and experimentation to help employees develop the mindset and skills needed to thrive in an everchanging environment.

Critical Thinking and ProblemSolving: Automation and AI are reshaping job roles and tasks, placing a premium on human skills such as critical thinking and problem-solving. Organizations can invest in training programs that enhance employees' analytical abilities, creativity, and ability to think critically about complex problems.

Emotional Intelligence and Empathy: As technology increasingly permeates the

workplace, the importance of human skills such as emotional intelligence and empathy will grow. Organizations can provide training and development opportunities to help employees strengthen their interpersonal skills, communication abilities, and capacity for empathy. Cross-Cultural Competence: In an increasingly globalized world, crosscultural competence will become essential for effective collaboration and communication across diverse teams and markets. Organizations can offer cultural sensitivity training and create opportunities for employees to gain exposure to different cultures and perspectives.

Remote Work and Virtual Collaboration: The COVID-19 pandemic has accelerated the adoption of remote work and virtual collaboration tools. Organizations can prepare their workforce for these changes by providing training on remote work best practices, digital collaboration tools, and techniques for building virtual team cohesion.

Data Literacy and Data-Driven Decision-Making: Data is becoming increasingly central to business operations and decision-making. Organizations can invest in data literacy training to help employees understand how to collect, analyze, and interpret data effectively, empowering them to make datadriven decisions.

Cybersecurity Awareness: With the growing prevalence of cyber threats, cybersecurity awareness is essential for protecting organizational data and assets. Organizations can provide cybersecurity training to educate employees about common threats,

best practices for securing data, and how to recognize and respond to potential security breaches.

Lifelong Learning Mindset: The future of work will require employees to embrace a lifelong learning mindset, continuously updating their skills and knowledge to stay relevant. Organizations can support this by offering learning and development opportunities, encouraging employees to pursue certifications and further education, and providing resources for selfdirected learning.

Diversity, Equity, and Inclusion (DEI) Skills: Inclusive workplaces are essential for driving innovation and fostering employee engagement and well-being. Organizations can prioritize DEI training and initiatives to create a more inclusive culture and equip employees with the skills to navigate diverse and inclusive environments effectively. By proactively addressing these trends and investing in the development of future-ready skills, organizations can prepare their workforce to thrive in the evolving workplace landscape. This includes fostering a culture of learning and adaptation, providing targeted training and development opportunities, and promoting the importance of human skills alongside technical expertise.

CONSIDERING THE EVOLVING LANDSCAPE OF BANKING/HR, HOW DO YOU FORESEE THE ROLE OF TECHNOLOGY IN SHAPING CUSTOMER INTERACTIONS AND SERVICE DELIVERY IN THE FUTURE?

The future of customer interactions and service delivery in both

banking and HR is expected to be heavily shaped by technology advancements. Here are some key trends and possible impacts:

Banking:

Hyper-personalization: AI and machine learning will be used to provide highly personalized financial recommendations, proactive fraud detection, and tailored customer service through chatbots and virtual assistants.

Frictionless interactions: Biometric authentication will enable seamless and secure access to accounts, while voice-activated banking and other conversational interfaces will streamline transactions.

Embedded finance: Banking services will be embedded within everyday experiences, allowing customers to seamlessly pay, invest, and manage finances within various platforms and ecosystems.

Automation and robo-advisors: Routine tasks like loan applications and wealth management will be automated, reducing human error and offering 24/7 services. However, human advisors will still be crucial for complex financial needs and building trust.

HR:

AI-powered recruitment: Automation will handle initial screening and candidate assessments, freeing up HR professionals to focus on strategic aspects like interviewing and hiring decisions.

Talent marketplaces and gig economy: Technology will facilitate matching talent with specific needs, promoting remote work and flexible arrangements.

Focus on employee experience: Data analysis and HR tech will personalize onboarding, optimize performance management, and create a more engaging work environment.

Virtual training and development: Virtual reality and augmented reality will create immersive learning experiences for employees, making training more accessible and engaging.

Overall:

Human touch combined with technology: Technology will automate routine tasks and personalize services, but human interaction will remain crucial for building trust, handling complex situations, and providing empathy.

Data-driven decision making: Data analytics will empower both banks and HR departments to make informed decisions about customer needs, employee wellbeing, and strategic planning.

Greater accessibility and inclusivity: Technology can democratize access to financial services and create a more inclusive work environment through innovations like voiceactivated interfaces and remote work opportunities.

Focus on security and privacy: As technology plays a bigger role, robust security measures and ethical data practices will be essential to ensure customer and employee trust.

It's important to note that these are just predictions, and the specific ways technology shapes customer interactions and service delivery will depend on numerous factors, including regulatory changes, societal trends, and individual organizational strategies.

Exploring Technological Advancements in the Competitive Landscape

WHAT TECHNOLOGICAL SOLUTIONS IS YOUR ORGANIZATION LEVERAGING TO DRIVE INNOVATION AND MAINTAIN A COMPETITIVE EDGE WITHIN YOUR INDUSTRY?

We're dedicated to using innovative strategies to maintain our position as leaders in our sector. What we are doing now:

Platforms for Low-Code Development: We embrace low-code development because of its flexibility and effectiveness. This gives us the ability to quickly prototype and roll out apps, enabling our teams to provide flexible and quick solutions.

Our goal in putting these ideas into practice is to develop a workforce that is robust and dynamic, able to handle the difficulties presented by the rapidly changing technology world.

MOHAMED ARSHAD

KUTHUBDEEN Group Head of IT Alserkal Group

Cloud Computing: We rely on cloud computing to provide costeffectiveness, scalability, and accessibility. It has been crucial in improving our overall resilience and operating efficiency.

Automation: To improve workflows, cut down on human labour, and increase accuracy, we've used automation for several operations. Our productivity has increased as a result, and our staff are now able to concentrate on more strategically important work. We are investigating applications of Digital Twin, AI and ML to derive significant insights, streamline decision-making procedures, and improve the general intelligence of our systems.

FROM YOUR PERSPECTIVE, WHAT STRATEGIES CAN ORGANIZATIONS EMPLOY TO EQUIP THEIR TEAMS WITH THE REQUISITE SKILLS FOR SUCCESS IN AN EVOLVING

TECHNOLOGICAL LANDSCAPE?

It is critical to our success that our team members have the skills required in the ever-changing technology world. We use the following tactics to ensure that our teams are well equipped: Encouraging experimentation, regular skill assessments, crossfunctional training, mentoring programs, Attending industry conferences and networking events, and continuous learning Our goal in putting these ideas into practice is to develop a workforce that is robust and dynamic, able to handle the difficulties presented by the rapidly changing technology world.

IN YOUR VIEW, WHAT MEASURES CAN BE TAKEN TO FACILITATE SEAMLESS COLLABORATION BETWEEN HUMAN CAPABILITIES AND EMERGING TECHNOLOGIES, OPTIMIZING OPERATIONAL

PROCESSES AND DECISIONMAKING?

Place a high value on thorough training, interdisciplinary teams, agile techniques, moral behaviour, and ongoing feedback loops to guarantee a human-centric and flexible approach to technology integration.

ADDRESSING CHALLENGES IN HR AND FINANCE, WHAT HURDLES DO YOU FIND MOST SIGNIFICANT WHEN IMPLEMENTING TRANSFORMATIVE TECHNOLOGIES?

Data security, privacy issues, complicated system integration, and the requirement for staff upskilling to accommodate new procedures.

REFLECTING ON POTENTIAL OF TECHNOLOGY, HOW CAN INDUSTRIES LEVERAGE ADVANCEMENTS TO ADDRESS

PRESSING SOCIAL AND ENVIRONMENTAL ISSUES, WITHOUT SPECIFYING AI?

Organizations have a tremendous chance to address social and environmental issues head-on by using the latest technological advancements.

Organizations may have a good influence by concentrating on issues like renewable energy, environmentally friendly supply chains, waste minimization, and expanding access to healthcare and education.

Organizations can also leverage technologies such as automation, data analytics, transparent supply chains, and intelligent resource management.

CONSIDERING THE INTEGRATION OF TECHNOLOGY INTO VARIOUS ASPECTS OF OUR LIVES, HOW CAN WE ENSURE THAT TECHNOLOGY ENHANCES HUMAN EXPERIENCES RATHER THAN SUPPLANTING THEM?

In addition to promoting moral and inclusive tech development standards, we must give top

priority to designs that emphasize human needs and promote digital literacy. By highlighting the significance of reskilling, one can also guarantee that the human experience keeps pace with technical developments and preserves privacy while striking a balance between virtual and offline interactions.

ENVISIONING THE EVOLUTION OF WORKPLACE CULTURE, HOW DO YOU ANTICIPATE THE FUTURE SKILLS LANDSCAPE, AND WHAT STEPS ARE YOU TAKING TO PREPARE YOUR WORKFORCE FOR THESE CHANGES?

People with strong problemsolving, collaboration, and technological skills will be in high demand.

We are equipping our employees with new skills, support their ongoing education, assist them to learn new things, implement new technologies, foster a diverse and inclusive work environment, and collaborating with educational institutions to ensure that students receive the proper

education to prepare for the challenges that lie ahead.

CONSIDERING THE EVOLVING LANDSCAPE OF BANKING/HR, HOW DO YOU FORESEE THE ROLE OF TECHNOLOGY IN SHAPING CUSTOMER INTERACTIONS AND SERVICE DELIVERY IN THE FUTURE?

Technology is a major driver of change in the way that banking, and HR are navigating the always changing consumer and service delivery landscape. When I look to the future, I see a place for cutting-edge technology like automation, data analytics, and artificial intelligence in producing more individualized and seamless experiences. This entails simplifying procedures for a more flexible and customer-focused service delivery, personalizing client interactions, and improving systems to increase productivity. Maintain services at the forefront of client expectations by keeping up with these technological advances and making sure the IT infrastructure keeps up with them.

Anticipating the Role of Technology in Banking and HR

WHAT TECHNOLOGICAL SOLUTIONS IS YOUR ORGANIZATION LEVERAGING TO DRIVE INNOVATION AND MAINTAIN A COMPETITIVE EDGE WITHIN YOUR INDUSTRY?

In our quest for digital transformation, we have embraced a spectrum of advanced technological solutions aimed at enhancing efficiency and bolstering our competitive stance in the insurance sector, by leveraging UiPath's RPA tool, we're revolutionizing operations by automating routine tasks, freeing up valuable resources to focus on

Facilitating seamless collaboration between human capabilities and emerging technologies necessitates clear roles and responsibilities, backed by comprehensive training and ongoing support.

MUHAMMAD TARIQ SIDDIQUI Head of Digitalization and Innovations

Abu Dhabi National Takaful

strategic endeavours.

Additionally, AI and machine learning are driving our claims automation efforts, optimizing processing times, improving accuracy, and fortifying fraud detection capabilities.

Concurrently, we're enhancing underwriting

processes to facilitate swifter assessments and more precise risk evaluations. Intuitive selfservice portals empower our customers, while AI-driven chatbots provide instant assistance, ensuring seamless interactions.

Moreover, our adept utilization of data analytics and predictive modelling enables us to glean actionable insights, facilitating informed decision-making and delivering personalized customer experiences.

Through strategic adoption of these cutting-edge technologies, we're poised to lead innovation, maintaining our competitive edge in the dynamic insurance landscape.

FROM YOUR PERSPECTIVE, WHAT STRATEGIES CAN ORGANIZATIONS EMPLOY TO EQUIP THEIR TEAMS WITH THE REQUISITE SKILLS FOR SUCCESS IN AN EVOLVING TECHNOLOGICAL LANDSCAPE?

In my perspective, to ready teams for success in a swiftly changing technological landscape, foster an environment that prioritizes continuous learning, customizes training programs, encourages diversification of skills, and supports mentorship. Promote involvement in hands-on projects, nurture a culture of innovation, and regularly assess competency levels.

Dedicate resources to a comprehensive range of learning tools and opportunities for professional development.

IN YOUR VIEW, WHAT

MEASURES CAN BE TAKEN TO FACILITATE SEAMLESS COLLABORATION BETWEEN HUMAN CAPABILITIES AND EMERGING TECHNOLOGIES, OPTIMIZING OPERATIONAL PROCESSES AND DECISIONMAKING?

In my view, facilitating seamless collaboration between human capabilities and emerging technologies necessitates clear roles and responsibilities, backed by comprehensive training and ongoing support. Open communication fosters idea-sharing, while data-driven insights optimize decisionmaking and operations, moreover, cultivating a culture of innovation encourages teams to explore new ways of leveraging technology for continuous improvement.

ADDRESSING CHALLENGES IN HR AND FINANCE, WHAT HURDLES DO YOU FIND MOST SIGNIFICANT WHEN IMPLEMENTING TRANSFORMATIVE TECHNOLOGIES?

Throughout my several years of professional experience, I've encountered numerous challenges when it comes to implementing technology in HR and Finance, with several key obstacles standing out prominently. Resistance to change, integration complexities, and data security concerns have consistently proven to be significant hurdles. Employees and stakeholders often exhibit reluctance to embrace new technologies, while the process of integrating these technologies with existing infrastructure can be

intricate and disruptive.

Ensuring data security and privacy, particularly within finance, is of paramount importance, alongside the added complexity of regulatory compliance with evolving laws. This demands meticulous planning and adherence to regulatory requirements.

Moreover, cost considerations present substantial financial challenges, encompassing both initial investments and ongoing maintenance expenses. Overcoming these hurdles necessitates a multifaceted approach, involving robust change management, effective communication, stakeholder engagement, cybersecurity measures, regulatory expertise, and meticulous financial planning. These elements are indispensable to ensure the successful implementation and adoption of transformative technologies in HR and Finance.

REFLECTING ON POTENTIAL OF TECHNOLOGY, HOW CAN INDUSTRIES LEVERAGE ADVANCEMENTS TO ADDRESS PRESSING SOCIAL AND ENVIRONMENTAL ISSUES, WITHOUT SPECIFYING AI?

Certainly, industries have a vast potential to harness technological progress in addressing urgent social and environmental concerns. For instance, renewable energy sources like solar, wind, and hydroelectric power provide viable alternatives to fossil fuels, thus contributing to mitigating climate change. Additionally, the implementation of smart grid systems and energy-efficient

infrastructure further optimizes energy usage, ultimately leading to reduced carbon emissions. In agriculture, the adoption of precision farming techniques utilizing sensors, drones, and data analytics enhances crop yields while minimizing water usage and chemical inputs, fostering sustainable farming practices. Moreover, advancements in healthcare technologies, such as remote patient monitoring, telemedicine, and personalized medicine, significantly improve healthcare access and patient outcomes. Furthermore, innovative waste management technologies like recycling processes and waste-to-energy solutions play a pivotal role in mitigating pollution and promoting circular economy principles. Lastly, digital platforms and connectivity solutions play a crucial role in fostering inclusivity, education, and economic opportunities, thereby empowering marginalized communities and addressing social inequalities.

CONSIDERING THE INTEGRATION OF TECHNOLOGY INTO VARIOUS

ASPECTS OF OUR LIVES, HOW CAN WE ENSURE THAT TECHNOLOGY ENHANCES HUMAN EXPERIENCES RATHER THAN SUPPLANTING THEM?

To ensure technology enhances rather than supplants human experiences, prioritize humancentred design, promoting a balanced approach between digital and offline interactions. Foster digital literacy and inclusivity, ensuring accessibility for all. Emphasize ethical considerations such as privacy and accountability, continuously evaluating technology's impact and making iterative improvements based on feedback.

ENVISIONING THE EVOLUTION OF WORKPLACE CULTURE, HOW DO YOU ANTICIPATE THE FUTURE SKILLS LANDSCAPE, AND WHAT STEPS ARE YOU TAKING TO PREPARE YOUR WORKFORCE FOR THESE CHANGES?

We anticipate a future skills landscape requiring digital proficiency, adaptability, creativity, and emotional intelligence. To prepare, we prioritize ongoing training in emerging technologies

and job roles. We foster a culture of continuous learning and innovation, encourage lifelong learning, and invest in mentorship, cross-functional collaboration, and diversity initiatives. Our goal is to ensure our workforce remains agile and resilient in the face of evolving challenges and opportunities.

CONSIDERING THE EVOLVING LANDSCAPE OF BANKING/HR, HOW DO YOU FORESEE THE ROLE OF TECHNOLOGY IN SHAPING CUSTOMER INTERACTIONS AND SERVICE DELIVERY IN THE FUTURE?

In the evolving landscape of banking and HR, technology is primed to play a pivotal role in shaping customer interactions and service delivery. In banking, we anticipate a continued shift towards digital channels, facilitated by mobile banking apps, chatbots, and virtual assistants. Personalization will deepen with AI-driven algorithms offering tailored financial advice. Blockchain may streamline processes like payments, enhancing security. In HR, technology will transform talent acquisition, onboarding, and employee engagement through AI-driven recruitment, VR training, and real-time feedback systems. Remote work tools will cater to the needs of a distributed workforce. Ultimately, technology will foster seamless, personalized, and efficient customer interactions, driving innovation and enhancing the customer experience.

Strategies for Success in a Dynamic World

WHAT TECHNOLOGICAL SOLUTIONS IS YOUR ORGANIZATION LEVERAGING TO DRIVE INNOVATION AND MAINTAIN A COMPETITIVE EDGE WITHIN YOUR INDUSTRY?

At GTIS, we do not offer a one-size-fits-all solution for innovation., we provide solutions tailored to businesses by considering their actual needs, as well as previous investments and existing tools.

It's very important to be creative but also to have a disruptive approach that will boost the company performance.

Our strength is that we are not tied to a single partner but are multi-partner, multi-solution,

which also allows us to offer to our clients’ budget fit solutions.

FROM YOUR PERSPECTIVE, WHAT STRATEGIES CAN ORGANIZATIONS EMPLOY TO EQUIP THEIR TEAMS WITH THE REQUISITE SKILLS FOR SUCCESS IN AN EVOLVING TECHNOLOGICAL LANDSCAPE?

Organizations can adopt several strategies to equip their teams with the necessary skills for success in an

In my opinion, it’s crucial to share and spread information as much as possible through mentorship and coaching programs where experienced professionals can share knowledge and guidance with less experienced team members.

YASSIM ELFASSI

Global Technology & Innovatives Solutions (GTIS)

evolving technological landscape:

Continuous Learning and Development is one of the major keys for success.

Offering ongoing training and professional development opportunities in emerging technologies and methodologies.

I have seen so many companies where knowledge is being kept secret and skills being centralized. In my opinion, it’s crucial to share and spread information as much as possible through mentorship and coaching programs where experienced professionals can share knowledge and guidance with less experienced team members. Companies should also encourage collaboration across different departments to foster innovation and share diverse skill sets.

Last but not least creating an environment that encourages experimentation and the adoption of new technologies will help to assess the potential of onboarding new skills and adequate solutions.

By implementing these strategies, organizations can ensure their teams are well-prepared to navigate and succeed in a rapidly changing technological environment.

IN YOUR VIEW, WHAT MEASURES CAN BE TAKEN TO FACILITATE SEAMLESS COLLABORATION BETWEEN HUMAN CAPABILITIES AND EMERGING TECHNOLOGIES, OPTIMIZING OPERATIONAL PROCESSES AND DECISIONMAKING?

It’s difficult to answer in few words since this is a large part of the Organization’s Strategy and Roadmap. To facilitate seamless collaboration between human capabilities and emerging technologies, optimizing operational processes and decision-making, organizations must adopt the integration of user-friendly and intuitive Technologies that complement human skills and can be easily

assimilated by the staff.

In addition, companies should offer continuous training and education to help employees understand and effectively use emerging technologies and establish clear and open channels of communication between technical teams and other departments to ensure that technology solutions meet the needs of the business. Nowadays, we should also leverage data analytics and AI to provide actionable insights that support better decision-making, while ensuring humans remain in the loop for critical decisions. All these will be feasible only, if you have the full support from leadership for technology initiatives to ensure they are given the priority and resources needed for success.

By taking these measures, organizations can ensure that human capabilities and emerging technologies work together harmonically, leading to

enhanced operational efficiency and improved decision-making processes.

ADDRESSING CHALLENGES IN HR AND FINANCE, WHAT HURDLES DO YOU FIND MOST SIGNIFICANT WHEN IMPLEMENTING TRANSFORMATIVE TECHNOLOGIES?

First, before any digital transformation, it's necessary to ensure the collaboration of stakeholders. It's important to make sure that the idea comes from them to reduce or eradicate users’ resistance.

Implementing transformative technologies in HR and Finance faces challenges like employee resistance to change and the need for new skills, alongside the complexity of integrating these technologies with existing systems. Another significant hurdle is managing data discrepancies, which can arise when merging new digital tools with legacy databases, leading to inconsistencies and errors that complicate decision-making and operational efficiency. Ensuring data integrity and accuracy becomes a critical task, requiring meticulous planning and validation processes. Concerns over data security and privacy are also paramount, especially with the handling of sensitive information. The high initial costs and the difficulty in demonstrating the return on investment (ROI) further complicate matters. Additionally, creating a culture that embraces innovation and adaptability is essential but challenging. The

rapid pace of technological advances means systems can quickly become outdated, necessitating continuous investment. Addressing these hurdles, including data discrepancies, is crucial for leveraging the full potential of transformative technologies to enhance decision-making, efficiency, and growth.

RELECTING ON POTENTIAL OF TECHNOLOGY, HOW CAN INDUSTRIES LEVERAGE ADVANCEMENTS TO ADDRESS PRESSING SOCIAL AND ENVIRONMENTAL ISSUES,

WITHOUT SPECIFYING AI?

Industries can leverage technology advancements to address pressing social and environmental issues by focusing on sustainable and efficient practices. This includes using renewable energy sources to reduce carbon footprints, implementing smart systems for water and waste management to minimize environmental impact, and utilizing digital platforms to enhance accessibility and equality in services. Additionally, by investing in green technologies and materials, industries can contribute to conservation efforts and reduce pollution. Collaborating across sectors to share knowledge and resources also plays a crucial role in driving systemic changes that benefit both society and the environment. Through these approaches, industries can harness the potential of technology to create a more sustainable and equitable world.

CONSIDERING THE

INTEGRATION OF TECHNOLOGY INTO VARIOUS ASPECTS OF OUR LIVES, HOW CAN WE ENSURE THAT TECHNOLOGY ENHANCES HUMAN EXPERIENCES RATHER THAN SUPPLANTING THEM?

I think this question can be answered with two words: Ethic and Regulations.

Ensuring technology enhances rather than supplants human experiences requires a balanced approach that prioritizes ethical considerations and regulatory compliance alongside technological integration. First, developing technology with a human-centric design philosophy is essential. This means creating technologies that complement and augment human abilities, rather than replace them, ensuring they serve to enhance quality of life, facilitate deeper connections, and increase accessibility for all individuals.

Incorporating ethics into technology development involves considering the societal, psychological, and environmental impacts of technology. It's about designing with empathy, inclusivity, and accessibility in mind, ensuring technologies are developed to benefit society, not just a select few.

Regulatory frameworks play a critical role in guiding the responsible development and deployment of technology. These regulations should ensure that technologies are safe, privacy-respecting, and do not contribute to social disparities. By establishing clear guidelines on data usage, privacy, and AI ethics, for example, policymakers

can create an environment where technology serves the public good. Furthermore, fostering digital literacy is crucial in empowering individuals to make informed decisions about technology use, understand the potential risks, and leverage technology for personal and professional growth.

Lastly, encouraging public and stakeholder engagement in technology policy and development processes ensures diverse perspectives are considered, leading to more inclusive and human-centered technologies.

By focusing on ethical development, adhering to robust regulations, promoting digital literacy, and fostering inclusive dialogue, we can ensure technology acts as a tool to enhance human experiences, fostering a future where technology supports and enriches the human condition rather than diminishing it.

ENVISIONING THE EVOLUTION OF WORKPLACE CULTURE, HOW DO YOU ANTICIPATE THE FUTURE SKILLS LANDSCAPE, AND WHAT STEPS ARE YOU TAKING TO PREPARE YOUR WORKFORCE FOR THESE CHANGES?

At GTIS, we instill in our employees the spirit of initiative and a philosophy of self-entrepreneurship. It is important that everyone can be motivated both by professional challenges and by participating in the strategic decisions of the company.

Anticipating the evolution of

workplace culture and the future skills landscape requires a proactive and strategic approach. The key areas of focus include enhancing digital literacy, promoting continuous learning, and fostering adaptability among employees. To prepare our workforce for these changes, we are implementing flexible management practices that acknowledge the importance of work-life balance. This includes offering remote working options, flexible hours, and support for personal development initiatives. By creating an environment that values flexibility, we encourage our employees to develop a growth mindset and adapt to new technologies and methodologies. Additionally, we are investing in training programs that equip our team with the skills needed for tomorrow, focusing on both technical proficiencies and soft skills such as communication, leadership, and emotional intelligence. These steps ensure our workforce remains resilient and prepared for the evolving demands of the modern workplace.

CONSIDERING THE EVOLVING LANDSCAPE OF BANKING/HR, HOW DO YOU FORESEE THE ROLE OF TECHNOLOGY IN SHAPING CUSTOMER INTERACTIONS AND SERVICE DELIVERY

IN THE FUTURE?

Considering the evolving landscape of banking and HR, the role of technology in shaping customer interactions and service delivery is poised to become

even more pivotal. As we move forward, technology will enable more personalized and efficient customer experiences through the use of data analytics, artificial intelligence (AI), and machine learning (ML). These technologies will allow banks and HR departments to better understand customer needs and preferences, leading to more tailored services and products. Furthermore, automation and chatbots are expected to streamline customer service operations, making them more responsive and available 24/7. This will not only enhance customer satisfaction but also free up human resources to focus on more complex and value-added tasks.

In the HR domain, technology will continue to revolutionize the way we manage employee experiences, from recruitment to onboarding, training, and development. Digital platforms will facilitate more dynamic and flexible work environments, supporting remote work, and fostering a more inclusive and engaging workplace culture. Overall, the integration of technology in banking and HR will lead to more innovative solutions to traditional challenges, improving both customer and employee satisfaction and engagement. The key to success will be in adopting a forward-thinking approach and continuously investing in technology that enhances service delivery and meets the evolving expectations of customers and employees alike.

Tech-Powered Transformation

From maritime operations to HR and finance, ZMI sheds light on overcoming hurdles, future-proofing workforces, and harnessing technology for a better, interconnected world.

WHAT TECHNOLOGICAL SOLUTIONS IS YOUR ORGANIZATION LEVERAGING TO DRIVE INNOVATION AND MAINTAIN A COMPETITIVE EDGE WITHIN YOUR INDUSTRY?

At ZMI we are driving digitization & innovation to maintain a competitive edge by adopting

several technological solutions. We are currently implementing integrated Plant Maintenance, Crew planning, HSE and enhanced communication systems to gain better insights into operational safety and efficiency. In the future, we would be exploring IoT (Internet of Things) for real-time monitoring of Barges & Vessels to optimize maintenance and reduces downtime. Technology such as AI analytics can further improve operational planning, fuel consumption and fleet management. Adopting sustainable technologies to monitor fuel consumption and energy emissions to reduce environmental impact is also an area of focus. Incorporating autonomous and remotely operated vessels can revolutionize operations in the maritime industry. These technologies will collectively boost efficiency, sustainability, and safety, positioning

ADITYA KAUSHIK

Information Technology & Innovation Director

ZMI Holdings

us at the forefront of the marine industry.

FROM YOUR PERSPECTIVE, WHAT STRATEGIES CAN ORGANIZATIONS EMPLOY TO EQUIP THEIR TEAMS WITH THE REQUISITE SKILLS FOR SUCCESS IN AN EVOLVING TECHNOLOGICAL LANDSCAPE?

For an organization to thrive in a rapidly evolving technological landscape, they should constantly evaluate the skill sets of their teams. Focussing on continuous learning through in-house training, online courses, workshops and integrating it with their personalized development plans based on skill assessments are essential. Implementing an internal mentorship program & encouraging cross-functional collaboration can further broaden the understanding and skill sets of the teams. This is not limited to the IT function but needs to be embraced across all business functions within the Organization. Promoting a growth mindset and adapting to flexible working environment further enhances adaptability. Fostering a culture of innovation, while also leveraging external expertise, is crucial. Incorporating advanced training tools like VR / AR, along with robust feedback mechanisms, can significantly enhance the effectiveness of the teams.

IN YOUR VIEW, WHAT MEASURES CAN BE TAKEN TO FACILITATE SEAMLESS COLLABORATION BETWEEN HUMAN CAPABILITIES AND EMERGING TECHNOLOGIES,

OPTIMIZING OPERATIONAL PROCESSES AND DECISIONMAKING?

For Organizations to facilitate seamless collaboration between human capabilities and emerging technologies, organizations should start by clearly identify what business outcome is being addressed and align with the strategy and goals of deploying this technology. Advanced technologies like AI & machine learning need to also be aligned with the human resources to outline the correct impact on the human capabilities. Investing in training programs to enhance employee proficiency with these technologies is also crucial. Encouraging a culture of innovation and supporting adaptability helps employees embrace these technological changes. Establishing clear communication channels and collaborative platforms will further ensure effective interaction between humans and the technological resources. Regular feedback and iterative improvements of tech integration based on real-world usage and employee input are essential for continuous optimization of processes and decision-making.

ADDRESSING CHALLENGES IN HR AND FINANCE, WHAT HURDLES DO YOU FIND MOST SIGNIFICANT WHEN IMPLEMENTING TRANSFORMATIVE TECHNOLOGIES?

Implementing transformative technologies in HR and Finance, the most significant hurdles

include aligning with the existing processes and policy compliance that differ for each organization. Data security and privacy concerns are paramount, especially with sensitive financial and personal information that they hold. Integration challenges with existing legacy systems and even manual practices can also further hinder seamless technology adoption. Ensuring compliance with evolving regulatory standards plays a key role as these are not only critical but also complex at times and may require significant change to the systems. Finally, the cost of implementing new technologies can be substantial, requiring careful budgeting and ROI analysis, including the need for continuous training and skill development that cannot be underestimated for the employees within HR and Finance.

REFLECTING ON POTENTIAL OF TECHNOLOGY, HOW CAN INDUSTRIES LEVERAGE ADVANCEMENTS TO ADDRESS PRESSING SOCIAL AND ENVIRONMENTAL ISSUES, WITHOUT SPECIFYING AI?

Technology advancements can leverage industries to address social and environmental issues by using renewable energy sources like solar and wind power to reduce carbon footprint. In the Maritime industry, the implementation of IoT (Internet of Things) for efficient resource management, condition & emission monitoring is an effective application to achieve emission target and

reduce breakdowns through early predictions. Ai can be used in predictive modelling across many industries. In Logistics, advanced materials can be used for sustainable packaging, reducing waste. Telecommunication technologies has significantly facilitated remote work, reduced travel emissions and optimizing office spaces. Additionally, the effective analytics can aid in predicting and mitigating environmental disasters, while also helping in social impact assessment and policy planning. These new technologies offer comprehensive tools for sustainable and socially responsible solutions.

CONSIDERING THE INTEGRATION OF TECHNOLOGY INTO VARIOUS ASPECTS OF

OUR LIVES, HOW CAN WE ENSURE THAT TECHNOLOGY ENHANCES HUMAN EXPERIENCES RATHER THAN SUPPLANTING THEM?

To ensure technology enhances rather than supplants human experiences, it's crucial to maintain a human-centric approach in its development and implementation within any Organization. Technology should be designed to complement and augment human capabilities, not replace them. A good example is the medical industry where the medical expertise has been augmented by robotics and Ai and aided the medical staff. Prioritizing user experience and accessibility ensures that new generation technology serves a broad range of needs and abilities.

Ethical considerations and privacy protections must also be integral to technology design to safeguard individual rights. Encouraging digital literacy helps people adapt and benefit from technological advancements. Regularly evaluating the social impact of technology and soliciting feedback from diverse user groups ensures continuous alignment with human values and needs without replacing them.

ENVISIONING THE EVOLUTION OF WORKPLACE CULTURE, HOW DO YOU ANTICIPATE THE FUTURE SKILLS LANDSCAPE, AND WHAT STEPS ARE YOU TAKING TO PREPARE YOUR WORKFORCE FOR THESE CHANGES?

In anticipating the evolution of workplace culture and future skills landscape, a focus on adaptability, digital literacy, and continuous learning is paramount for current workforce within Organizations. Key steps would include investing in awareness and training programs to keep pace with technological advancements. It is crucial to emphasize on soft skills like communication, problem-solving, and emotional intelligence while developing technical proficiencies. This prepares the workforce for a more collaborative and dynamic environment. Promoting a culture of innovation and resilience also helps employees embrace and lead change rather than fear it. Regularly reassessing skill requirements when new technology is deployed and providing resources for upskilling

ensures the workforce remains agile and competitive. These strategies collectively can foster a forward-thinking, adaptable, and build a skilled workforce ready for future challenges.

CONSIDERING THE EVOLVING LANDSCAPE OF BANKING/HR, HOW DO YOU FORESEE THE ROLE OF TECHNOLOGY IN SHAPING CUSTOMER INTERACTIONS AND SERVICE

DELIVERY IN THE FUTURE?

In the evolving landscape of banking and HR, technology is poised to significantly shape customer interactions and service delivery. Banking has been at the forefront of adoption of new technology. In the future, we can expect increased use of digital platforms for seamless, personalized customer experiences, enabled by technologies like ‘chatbots’ and ‘AI’ for instant, 24/7 service. Mobile banking should become more sophisticated, offering a wider range of services. In HR, technology will enhance employee engagement and productivity through automated processes and data-driven insights. In the area of well-being and work life balance too, the AI can assist with analysis of performance and efficiencies. Virtual reality and augmented reality may also elevate the immersive training experiences. Overall, new generation technology will drive efficiency, personalization, and accessibility in both sectors, reshaping how services are delivered and experienced by all humans.

Tech Innovations Shaping Tomorrow's Business Landscape

WHAT TECHNOLOGICAL SOLUTIONS IS YOUR ORGANIZATION LEVERAGING TO DRIVE INNOVATION AND MAINTAIN A COMPETITIVE EDGE WITHIN YOUR INDUSTRY?

We are putting a state of art Merchandizing Planning tool to enable demand-driven replenishment, allocation, transfer and Strategies to bridge the humantech

collaboration gap are as vital as the technologies shaping our future.

SHETTY CIO/Head of IT

Liwa Trading Enterprises (part of ANH Group)

markdown system capable of forecasting customer demand at store and optimizing inventory and price positions and generating promotion recommendations across the store and warehouse network.

FROM YOUR PERSPECTIVE, WHAT STRATEGIES CAN ORGANIZATIONS EMPLOY TO EQUIP THEIR TEAMS WITH THE REQUISITE SKILLS FOR SUCCESS IN AN EVOLVING TECHNOLOGICAL LANDSCAPE? The organization is employing strategies to urlize data and analytics to enable the business to drive

SANTOSH

growth and efficiencies. This will be layered with AI enabling the next phase of analytics and business intelligence.

IN YOUR VIEW, WHAT MEASURES CAN BE TAKEN TO FACILITATE SEAMLESS COLLABORATION BETWEEN HUMAN CAPABILITIES AND EMERGING TECHNOLOGIES, OPTIMIZING OPERATIONAL PROCESSES AND DECISIONMAKING?

TECHNOLOGIES?

Bringing in AI technologies as they mature in the enterprise space to assist the business to cope with the challenges that they face. The changes that are anticipated are going to be fast paced and impactful and it will need the support of the enterprise technology teams to support in bringing them quickly into the environment.

ADDRESSING CHALLENGES IN HR AND FINANCE, WHAT HURDLES DO YOU FIND MOST SIGNIFICANT WHEN IMPLEMENTING TRANSFORMATIVE

Change management is one of the biggest challenges in implementing any Transformaton. It needs a special focus addressing key stakeholder in the various functions like finance and HR other than the Operational functions.

RELECTING ON POTENTIAL OF TECHNOLOGY, HOW CAN INDUSTRIES LEVERAGE ADVANCEMENTS TO ADDRESS PRESSING SOCIAL AND ENVIRONMENTAL ISSUES, WITHOUT SPECIFYING AI? Using technology industries can start measuring KPI and goals related to sustainability and CSR and start reporting on them just like they do with the other operational KPIs. This would be start with new technologies appearing in this space to allow for quick adoption.

CONSIDERING THE INTEGRATION OF TECHNOLOGY INTO VARIOUS ASPECTS OF OUR LIVES, HOW CAN WE ENSURE THAT TECHNOLOGY ENHANCES

HUMAN EXPERIENCES RATHER THAN SUPPLANTING THEM?

With the increasing footprint of AI and other technologies in our life, governments and other industry self governing mechanisms will play an increasing role in ensuring that these are used for good. There is always going to be game of catch up like the situation with Social Media which has impacted our lives so much.

ENVISIONING THE EVOLUTION OF WORKPLACE CULTURE, HOW DO YOU ANTICIPATE THE FUTURE SKILLS LANDSCAPE, AND WHAT STEPS ARE YOU TAKING TO PREPARE YOUR WORKFORCE FOR THESE CHANGES?

It is not just AI, there would always be advancements in the workplace and the constant need to enhance skills to keep up. This is not going to change.

CONSIDERING THE EVOLVING LANDSCAPE OF BANKING/HR, HOW DO YOU FORESEE THE ROLE OF TECHNOLOGY IN SHAPING CUSTOMER INTERACTIONS AND SERVICE DELIVERY IN THE FUTURE?

Both banking and HR have seen tremendous utilization of technology to deliver services faster and more efficiently with the former being much ahead of the curve. HR is also catching up with sweeping changes in the way talent is managed through the life cycle in the organization. Lots of models that came during covid are evolving to other levels to adapt to the changing needs.

Tech Insights: Pioneering Pioneering Innovation in a Digital Era

This is a conversation at the forefront of innovation, human experience, and the ever-evolving tech landscape.

WHAT TECHNOLOGICAL SOLUTIONS IS YOUR ORGANIZATION LEVERAGING TO DRIVE INNOVATION AND MAINTAIN A COMPETITIVE EDGE WITHIN YOUR INDUSTRY?

We utilize standard ERP, Web and Mobile technologies utilized secured cloud infrastructure.

FROM YOUR PERSPECTIVE, WHAT STRATEGIES CAN ORGANIZATIONS

EMPLOY TO EQUIP THEIR TEAMS WITH THE REQUISITE SKILLS FOR SUCCESS IN AN EVOLVING TECHNOLOGICAL LANDSCAPE?

Strategize your digital transformation initiatives keeping in mind of good Customer Service. Empower the team to grow with the Empathy, EQ, Soft Skills and Modern Technologies.

FAYAZ BADUBHAI Group IT Director

AL Yousuf Group, Dubai, UAE

IN YOUR VIEW, WHAT MEASURES CAN BE TAKEN TO FACILITATE SEAMLESS COLLABORATION BETWEEN HUMAN CAPABILITIES AND EMERGING TECHNOLOGIES, OPTIMIZING OPERATIONAL PROCESSES AND DECISION-MAKING?

Best way for IT department is to establish a collaborative approach with requesting

department to study document current process vs optimized process, benefits expected in terms of productivity / efficiency / cost saving / revenue increase so that the results achieved upon implementation can be gradually measured. Going to C level with this framework, I don’t foresee any rejection.

ADDRESSING CHALLENGES IN HR AND FINANCE, WHAT HURDLES DO YOU FIND MOST SIGNIFICANT WHEN IMPLEMENTING TRANSFORMATIVE TECHNOLOGIES?

The main issue you would face from back office is the fear of job loss towards automations, which is not true. A culture of change in the mind set and rewarding practice to be set by company management so that everyone adopts and align towards transformative technologies to move towards with progressive growth-oriented mindset.

RELECTING ON POTENTIAL OF TECHNOLOGY, HOW CAN INDUSTRIES LEVERAGE ADVANCEMENTS TO ADDRESS PRESSING SOCIAL AND ENVIRONMENTAL ISSUES, WITHOUT SPECIFYING AI?

Most of the technologies are great in the market as they meant to help in solving business problems. Best is to identify the root cause of the problem being faced inside the company, study different options and prove the potential of technology if applied, can solve the problem. The solution can be anything not just AI as long

as it solves the problem and is sustainable.

CONSIDERING THE INTEGRATION OF TECHNOLOGY INTO VARIOUS ASPECTS OF OUR LIVES, HOW CAN WE ENSURE THAT TECHNOLOGY ENHANCES HUMAN EXPERIENCES RATHER THAN SUPPLANTING THEM?

I don’t think other than some exceptional people in the world (who are away from human jungle), there are any people who do not use technology nowadays in the corporate world. Simply, there is no choice but to adopt the technologies in all the fields to enhance human and experience helping self and company.

ENVISIONING THE EVOLUTION OF WORKPLACE CULTURE, HOW DO YOU ANTICIPATE THE FUTURE SKILLS LANDSCAPE, AND WHAT STEPS ARE YOU TAKING TO PREPARE

YOUR WORKFORCE FOR THESE CHANGES?

IT & HR (especially Learning & Development division), if join hands together, it can bring wonders to workforce by keeping them aware and updated with the required skills which is a prerequisite for a company’s growth.

CONSIDERING THE EVOLVING LANDSCAPE OF BANKING/HR, HOW DO YOU FORESEE THE ROLE OF TECHNOLOGY IN SHAPING CUSTOMER INTERACTIONS AND SERVICE DELIVERY IN THE FUTURE?

In short, if everyone looks at technology as their helpful assistant, it is called a Happy Day. Imagine a scenario in the current times, when a customer calls a call center, and the difference of a call center staff gets the details of the caller on a screen VS asking who is this? I hope it answers, thanks.

UAE, 19TH FEBRUARY 2024

MUMBAI, 9TH MARCH 2024

BANGALORE, 11TH MARCH 2024

KSA, 27TH FEBRUARY 2024

SINGAPORE, MARCH 2024

Redefining Competitiveness and Human Potential

WHAT TECHNOLOGICAL SOLUTIONS IS YOUR ORGANIZATION LEVERAGING TO DRIVE INNOVATION AND MAINTAIN A COMPETITIVE EDGE WITHIN YOUR INDUSTRY?

Robotic Process Automation (RPA): Automating

repetitive tasks through RPA can improve efficiency, reduce errors, and free up human resources for more strategic tasks.

Collaboration Tools: Utilizing advanced communication and collaboration tools can facilitate

Innovation isn't just a choice; it's the key that unlocks the doors to a future where technology and human ingenuity coexist seamlessly.

MOHAMMED

FEROZ KHAN

Group IT Director

Head of Security, Compliance and Projects

Total Energies

remote work, enhance team collaboration, and improve productivity.

Artificial Intelligence (AI) and Machine Learning (ML): Implementing AI and ML technologies for data analysis, pattern recognition, automation, and predictive modelling can enhance decision-making processes.

Cloud Computing: Utilizing cloud services for storage, processing power, and scalable infrastructure can improve flexibility, reduce costs, and enhance collaboration. It's important to note that the specific technological solutions a company adopts depend on its industry, goals, and challenges. Many Organizations often combine several technologies to create a holistic approach to innovation and maintaining a competitive edge.

FROM YOUR PERSPECTIVE, WHAT STRATEGIES CAN ORGANIZATIONS EMPLOY TO EQUIP THEIR TEAMS WITH THE REQUISITE SKILLS FOR SUCCESS IN AN EVOLVING TECHNOLOGICAL LANDSCAPE?

Digital Learning Platforms: Invest in digital learning platforms and e-learning resources that offer flexibility and accessibility for remote or self-paced learning. Leverage online courses, webinars, and virtual labs to enhance technical skills.

Stay Agile and Adaptive: Foster an organizational culture that values agility and adaptability to quickly respond to changing technological landscapes. Encourage experimentation and innovation,

allowing teams to explore new technologies and approaches.

Mentorship Programs: Implement mentorship programs where experienced employees can guide and support their colleagues in acquiring new skills. Encourage informal mentorship relationships to facilitate knowledge transfer within the organization.

IN YOUR VIEW, WHAT MEASURES CAN BE TAKEN TO FACILITATE SEAMLESS COLLABORATION BETWEEN HUMAN CAPABILITIES AND EMERGING TECHNOLOGIES, OPTIMIZING OPERATIONAL PROCESSES AND DECISIONMAKING?

Collaborative Decision-Making: Encourage collaborative decisionmaking processes that involve both human expertise and machine insights.

Data Governance and Ethics: Implement robust data governance practices to ensure the quality and integrity of data used by both humans and machines. Adhere to ethical guidelines and standards to address concerns related to privacy, bias, and fairness in decision-making.

Augmentation, Not Replacement: Emphasize the augmentation of human capabilities rather than the replacement of human roles by technology. Identify tasks where machines excel and allow humans to focus on higher-level cognitive functions, creativity, and complex problem-solving.

Risk Management and

Contingency Planning: Develop robust risk management

strategies to address potential issues or challenges that may arise from the integration of emerging technologies. Establish contingency plans to mitigate risks and ensure business continuity.

ADDRESSING CHALLENGES IN HR AND FINANCE, WHAT HURDLES DO YOU FIND MOST SIGNIFICANT WHEN IMPLEMENTING TRANSFORMATIVE TECHNOLOGIES?

Cultural Shift: Transformative technologies may necessitate a cultural shift in the organization. Building a culture that embraces technology and values datadriven decision-making can be challenging.

Ensuring Equity and Fairness: Using technology in HR processes, such as recruitment and performance evaluations, requires careful consideration to avoid biases and ensure fairness and equity.

Costs and ROI: The upfront costs associated with implementing transformative technologies in finance can be significant. Ensuring a positive return on investment (ROI) requires careful planning and analysis.

RELECTING ON POTENTIAL OF TECHNOLOGY, HOW CAN INDUSTRIES LEVERAGE ADVANCEMENTS TO ADDRESS PRESSING SOCIAL AND ENVIRONMENTAL ISSUES, WITHOUT SPECIFYING AI?

Smart Cities and Urban Planning: Use technology for smart city initiatives to improve infrastructure, transportation,

and resource management.

Implement IoT sensors for realtime monitoring of urban systems, optimizing energy usage and waste management.

Renewable Energy Technologies: Invest in and deploy renewable energy technologies such as solar, wind, and hydropower to reduce reliance on fossil fuels. Implement smart grids and energy storage solutions to optimize energy distribution.

Green Transportation

Technologies: Invest in electric vehicles and sustainable transportation solutions to reduce carbon emissions. Implement smart transportation systems for better traffic management and reduced environmental impact.

Water Conservation

Technologies: Utilize IoT sensors and data analytics to monitor and optimize water usage in agriculture, industry, and urban areas. Implement smart irrigation systems for efficient water management.

CONSIDERING THE INTEGRATION OF TECHNOLOGY INTO VARIOUS ASPECTS OF OUR LIVES, HOW CAN WE ENSURE THAT TECHNOLOGY ENHANCES HUMAN EXPERIENCES RATHER THAN SUPPLANTING THEM?

Human-Centered Design: User Involvement: Involve end-users in the design and development process to understand their needs, preferences, and challenges.

Feedback Loops: Establish mechanisms for continuous feedback from users, allowing for iterative improvements based on

real-world experiences.

Augmentation, Not Replacement:

Enhancing Human Abilities: Design technology to complement and augment human capabilities, empowering users rather than replacing them.

Balancing Automation: Avoid excessive automation that diminishes human involvement, especially in areas requiring empathy, creativity, and complex decision-making.

Continuous Reflection and Adaptation:

ENVISIONING THE EVOLUTION OF WORKPLACE CULTURE, HOW DO YOU ANTICIPATE THE FUTURE SKILLS LANDSCAPE, AND WHAT STEPS ARE YOU TAKING TO PREPARE YOUR WORKFORCE FOR THESE CHANGES?

Adaptability and Resilience:

Anticipation: The pace of change in the business environment is likely to accelerate, requiring employees who can adapt quickly and navigate uncertainty.

Preparation: Implementing training programs focused on adaptability, resilience, and change management. Encouraging a growth mindset and agility in problem-solving.

Critical Thinking and Problem-

Solving:

Anticipation: Automation and AI may handle routine tasks, making critical thinking and complex problem-solving more valuable.

Preparation: Offering programs that develop critical thinking skills, encouraging creativity, and providing opportunities for employees to work on challenging

projects.

Adopt agile talent management practices that allow for rapid adjustments to skill requirements based on changing business needs.

CONSIDERING THE EVOLVING LANDSCAPE OF BANKING/HR, HOW DO YOU FORESEE THE ROLE OF TECHNOLOGY IN SHAPING CUSTOMER INTERACTIONS AND SERVICE DELIVERY IN THE FUTURE?

The evolving landscape of banking and HR is heavily influenced by technological advancements, which continue to reshape customer interactions and service delivery. Here's how technology is likely to impact these sectors in the future:

Banking:

Digital Banking and Mobile Apps:

Current State: Digital banking and mobile apps have already become integral to customer interactions.

Future Impact: Continued enhancement of mobile apps, incorporating features such as advanced personalization, AI-driven financial advice, and seamless transaction experiences. Blockchain and Digital Currencies:

Current State: Blockchain is being explored for secure transactions, and digital currencies like cryptocurrencies are gaining attention.

Future Impact: Widespread adoption of blockchain for secure and transparent transactions, further integration of digital currencies, and the potential development of central bank digital currencies (CBDCs).

Charting a Tech-Infused Future for Industry Brilliance

WHAT TECHNOLOGICAL SOLUTIONS IS YOUR ORGANIZATION LEVERAGING TO DRIVE INNOVATION AND MAINTAIN A COMPETITIVE EDGE WITHIN YOUR INDUSTRY?

Choosing technological solutions for the organization is a crucial decision that requires careful consideration and planning. It is important to consider the company’s goals and the overall business strategy while exploring the solution. Engaging key stakeholders in the decisionmaking process to ensure that the solution meets the diverse needs of the organization. You see, in a VUCA environment business priorities and challenges evolve and it is important to have visibility and respond to changes with corresponding solutions that are quick and agile. We believe that people are at the heart of our business and our most important asset, who have and will always be leading the future of work. While the organization embarks on a digital transformation journey it was essential to consider a long-term people strategy. We want our people to know that we

are in the forefront of offering meaningful employee experiences and that’s when we decided to support the transformation through technology such as SAP, SuccessFactors, specialized ERP and risk management software, digital process flow etc. When strategically implemented, these technological solutions can provide a foundation for innovation, to adapt to changing market demands and gain a competitive edge in the industry.

FROM YOUR PERSPECTIVE, WHAT STRATEGIES CAN ORGANIZATIONS EMPLOY TO EQUIP THEIR TEAMS WITH THE REQUISITE SKILLS FOR SUCCESS IN AN EVOLVING TECHNOLOGICAL LANDSCAPE?

Equipping teams with the requisite skills for success in an evolving technological landscape is critical for organizational growth and competitiveness. The

AI will revolutionize talent acquisition and automate onboarding processes for new employees.

SANA QURESHI Group HR Head Midstar

modern workplace is a mix of generations, having five generations in the workforce as of 2024. Younger generations are more willing to adopt new technologies than their older counterparts. The right combination of innovative technology and a strong corporate culture can bridge the gap in the workforce. Employees are more likely to accept new technology if they understand how it will benefit them. Therefore, it is important to assess the current capabilities of your team and identify the gaps and accordingly prioritize the areas that need improvement and offer training and development programs.

Equipping your team with the right tools and resources to facilitate their work enabling them to collaborate and communicate.

Learnings should be continuous along with monitoring the impact of training that meets the overall goal. Open communication and transparency are vital when introducing technology and the impact it will create. Having a constant dialog is the best way to ease the transition from old to new. By adopting a holistic approach to skill development and creating a supportive learning environment, organizations can empower their teams to thrive in an everchanging technological landscape. Continuous investment in employee development contributes significantly to the long-term success of the organization.

IN YOUR VIEW, WHAT MEASURES CAN BE TAKEN TO FACILITATE SEAMLESS COLLABORATION BETWEEN

HUMAN CAPABILITIES AND EMERGING TECHNOLOGIES, OPTIMIZING OPERATIONAL PROCESSES AND DECISIONMAKING?

Facilitating seamless collaboration between human capabilities and emerging technologies involves a strategic and intentional approach. Defining the goals and objectives for integration is essential. Specific areas must be identified where technology can enhance human capabilities and contribute to overall organizational success. Conducting skills assessment will help in tailoring training programs that will help employees to work alongside emerging technologies. Promoting a culture of collaboration, knowledge sharing, and teamwork will help to maximize synergy between human and technological capabilities. Selecting user friendly technologies that have intuitive interface will help to reduce the learning curve, ensuring the smooth integration into the daily workflows. By leveraging through data-driven insights, streamlining workflows, and enhancing efficiency will help in optimizing operational processes and better collaborative decisionmaking. Organizations can create a dynamic and efficient environment that adapts to the evolving business landscape. Regular assessment and adaptation are key to maintaining ongoing optimization.

ADDRESSING CHALLENGES IN HR AND FINANCE, WHAT HURDLES DO YOU FIND MOST SIGNIFICANT WHEN IMPLEMENTING TRANSFORMATIVE

TECHNOLOGIES?

Implementing technologies can bring about significant improvements in efficiency, decision-making, and employee experiences. However, several challenges may be encountered during the implementation process. Resistance to adopting new technologies requires effective change management strategies, communication, and training programs for upskilling to ensure a smooth transition. The user interface, ease of use, and ongoing support play vital roles in successful user adoption. The adoption of transformative technologies often requires a cultural shift within the organization. Employees may need to embrace a more data-driven, tech-savvy, and collaborative culture. Creating the right culture and, in particular, mapping out how to move from the present to the desired one. Challenges will continue even more today as the technological landscape continues to develop with new options and functionality to meet the evolving needs. Selecting a provider for a transformation can be more daunting and challenging. Addressing these challenges requires a well-planned and collaborative approach involving organizational leadership. Effective communication, thorough training, and a strategic roadmap for technology adoption are essential components of a successful technology transformation.

RELECTING ON POTENTIAL OF TECHNOLOGY, HOW CAN INDUSTRIES LEVERAGE ADVANCEMENTS TO ADDRESS

PRESSING SOCIAL AND ENVIRONMENTAL ISSUES, WITHOUT SPECIFYING AI?

Leveraging technology to address social and environmental challenges requires a holistic and collaborative approach, involving governments, businesses, communities, and technological innovators. Integrating these solutions can contribute to a more sustainable and equitable future. Technology can be applied to create positive social and environmental impact beyond the scope of artificial intelligence in various ways. Social issues can be tackled by introduction of remote working, e-learning platforms, implementing programs to bridge the digital divide ensures that underprivileged communities have access to technology, promoting inclusivity and equal opportunities for education and employment. Environmental issues can be tackled by investing in and adopting renewable energy technologies, support a circular economy, such as recycling including water conservation technologies. Adoption of technologies that support sustainable transportation that can reduce carbon emissions combating air pollution. By adopting innovative and sustainable practices and integrating these strategies into the operations, businesses can foster responsible practices. Collaborative efforts are key to achieving meaningful and lasting impact.

CONSIDERING THE INTEGRATION OF TECHNOLOGY INTO VARIOUS ASPECTS OF OUR LIVES, HOW

CAN WE ENSURE THAT TECHNOLOGY ENHANCES HUMAN EXPERIENCES RATHER THAN SUPPLANTING THEM?

A human-centered approach is key to creating technology that complements and augments human capabilities rather than overshadowing or replacing them. Thoughtful approach to technological development and implementation by considering the emotional and psychological aspects of user experiences. Developing technologies that augment human skills, allowing individuals to perform tasks more efficiently and creatively rather than replacing human capabilities. Integrating ethical considerations into the development of technology to build trust and ensure responsible use. Strike a balance between automation and human involvement. Identify areas where technology can streamline processes without sacrificing the human touch. Reserve human intervention for tasks that require creativity, empathy, and sensitive decision-making.

ENVISIONING THE EVOLUTION OF WORKPLACE CULTURE, HOW DO YOU ANTICIPATE THE FUTURE SKILLS LANDSCAPE, AND WHAT STEPS ARE YOU TAKING TO PREPARE YOUR WORKFORCE FOR THESE CHANGES?

Envisioning the evolution of workplace culture involves anticipating changes in the skills landscape driven by technological advancements, industry shifts, and evolving business needs. To prepare the workforce for these

changes, organizations can take several strategic steps such as digital literacy, continuous learning, creativity and innovation. By combining anticipation of future skills with proactive workforce development strategies, organizations can create an adaptive and resilient workforce that is well-equipped for the challenges and opportunities of the evolving workplace culture.

CONSIDERING THE EVOLVING LANDSCAPE OF BANKING/HR, HOW DO YOU FORESEE THE ROLE OF TECHNOLOGY IN SHAPING CUSTOMER INTERACTIONS AND SERVICE DELIVERY IN THE FUTURE?

The evolving landscape of Human Resources is indeed influenced by technological advancements, impacting how HR interacts with the stakeholders. Digital HR platforms will play a crucial role in enhancing employee engagement to facilitate seamless communication. AI will revolutionize talent acquisition and automate onboarding processes for new employees. The ongoing trend of remote work will necessitate advanced technology solutions for virtual collaboration. As technology continues to advance, HR professionals will need to stay abreast of these trends, embracing innovative solutions that enhance the overall employee experience and contribute to organizational success. The integration of technology in HR will not only streamline processes but also empower HR professionals to focus on strategic initiatives that drive business outcomes.

Technological Strategies and Cultural Shifts in a Dynamic Landscape

In this insightful discussion, a seasoned expert sheds light on the evolving landscape, anticipating the future skills required, and the pivotal role of technology in shaping customer interactions across sectors like banking and HR.

WHAT TECHNOLOGICAL SOLUTIONS IS YOUR ORGANIZATION LEVERAGING TO DRIVE INNOVATION AND MAINTAIN A COMPETITIVE EDGE WITHIN YOUR INDUSTRY?

I cannot talk anything specific about my government entity but generally in the government the following are being done to improve citizen and residents’ engagement and satisfaction with

– complete the migration to cloud in compliance with local laws and

– Leverage Big Data to gather insights and drive planning and gain insights.

JACOB MATHEW

Head of IT

Government of Abu Dhabi Entity

c. Robotic Process Automation – to automate repetitive tasks freeing up resources and reduce risks and costs.

d. Blockchain –

• Use of smart contracts.

• Supply chain management (to track goods), record keeping (for properties).

• Tax and Fine collection – to streamline the process.

• Record keeping – digital contracts and licenses on Blockchain can ensure data immutability and transparency.

FROM YOUR PERSPECTIVE, WHAT STRATEGIES CAN ORGANIZATIONS EMPLOY TO EQUIP THEIR TEAMS WITH THE REQUISITE SKILLS FOR SUCCESS IN AN EVOLVING TECHNOLOGICAL LANDSCAPE?

I think for this strategy to be successful; it needs to be approved and sponsored right from the top of the organisation from CEO. This should include the following:

a. Staff Development – include minimum learning / training hours as part of the annual performance review.

b. Continuous Learning Culture

– all staff need to self-driven and keep continuous learning. Companies should support this with online learning, workshops etc.

c. Gamification of learning – include quizzes, gifts to encourage staff to learn

d. Work training - Organisations need to conduct a training need analysis based on the current and future needs of

the organisation and based on skills assessment of the staff.

e. Coaching & Mentorship – Drive mentorship programs where experts can provide guidance for more junior staff and provide coaching.

IN YOUR VIEW, WHAT MEASURES CAN BE TAKEN TO FACILITATE SEAMLESS COLLABORATION BETWEEN HUMAN CAPABILITIES AND EMERGING TECHNOLOGIES, OPTIMIZING OPERATIONAL PROCESSES AND DECISIONMAKING?

Seamless collaboration between human capabilities and emerging technologies is key to optimise processes and reduce costs in organisations. Some of the measures that can be covered include:

a. Digital literacy – allowing humans to use AI to leverage AI in our daily lives not just at work but also at home and when on the road.

b. Platforms - leverage AI for intelligent process automation, document management etc.

c. Augmentation – Focus on technology that augment and not replacing humans.

ADDRESSING CHALLENGES IN HR AND FINANCE, WHAT HURDLES DO YOU FIND MOST SIGNIFICANT WHEN IMPLEMENTING TRANSFORMATIVE TECHNOLOGIES?

The companies and the world at large have been going through a massive transformation disrupting old ways of thinking and doing

things. Staff may be worried that their jobs and livelihood may be replaced by robots. This can be quite disruptive for employees especially from older generation hence there is a lot of work that needs to be done to address these concerns. Some of the measures could include:

HR

a. Training – Training staff on company culture, new technologies and platforms.

b. Change management – ensure there is proper planning and communication before changes are implemented.

c. Compliance – with new technologies and new local and industry laws, HR need to ensure that new systems are compliant, and staff have been informed.

Finance

a. Budget - Ensure that there is adequate budget to adopt new technologies such as cloud computing but also that there is adequate budget for data cleanup etc.

b. Vendor selection – Ensure that vendors are selected based on a fair assessment and based on the needs of the organisation.

RELECTING ON POTENTIAL OF TECHNOLOGY, HOW CAN INDUSTRIES LEVERAGE ADVANCEMENTS TO ADDRESS PRESSING SOCIAL AND ENVIRONMENTAL ISSUES, WITHOUT SPECIFYING AI?

Industries can leverage technological advancements in a variety of ways – while AI can be leveraged there are several

areas that don’t require the use of Artificial intelligence. These include:

a. IOT – use of IOT to monitor air, temperature, and control devices. This can be used not just at home but also at offices and industries. This can result in reducing our impact to the environment.

IOT can be used to detect water leakage, remote powering devices to reduce the impact to organisations.

IOT are also used in healthcare to monitor patients and provide better patient care.

b. Renewable energy – use of solar, wind power to reduce carbon emissions and implementation of smart grids to ensure better use of energy.

c. Blockchain – can be used to track origin of products.

d. Remote working - leverage remote working to reduce carbon emissions and improve work-life balance for employees.

CONSIDERING THE INTEGRATION OF TECHNOLOGY INTO VARIOUS ASPECTS OF OUR LIVES, HOW CAN WE ENSURE THAT TECHNOLOGY ENHANCES HUMAN EXPERIENCES RATHER THAN SUPPLANTING THEM?

Ensuring that technology both current and in the future enhance and not supplant them will be a challenge for all CIOs and IT leaders. Some of the measures include:

a. Human-centered design –design solutions based on end user needs not just of efficiency

leveraging design thinking.

b. Racial and Ethical considerations – ensure that data feeding AI is ethical and includes data of women, minorities, people of colour etc. Develop and adhere to ethical guidelines.

c. Promote real world experiences – encourage staff to connect us to our bodies, our nature and environment rather than just living in the digital world.

ENVISIONING THE EVOLUTION OF WORKPLACE CULTURE, HOW DO YOU ANTICIPATE THE FUTURE SKILLS LANDSCAPE, AND WHAT STEPS ARE YOU TAKING TO PREPARE YOUR WORKFORCE FOR THESE CHANGES?

As workplace and technology continue to evolve, the following steps can be done to prepare our workforce for the future:

a. Lifelong learning – Develop a culture of continuous learning and improvement.

b. Technology training – Get staff trained on new technologies and platforms before they are introduced in the companies and organisations.

c. Collaboration and Communication – There must be good teamwork and communication across diverse teams with the use of tools.

d. Design thinking – promote staff to be training on design thinking to improve customer experiences. Personally, I am a strong believer of lifelong learning, and I did an analysis of where the industry

would go in the future (B), what my skills are – includes not just technical but also leadership and soft skills (A) and a 3 year strategy to get from A to B which I regularly revisit. I have also built a good inquisitive nature which is very important to shine in technology industry.

CONSIDERING THE EVOLVING LANDSCAPE OF BANKING/HR, HOW DO YOU FORESEE THE ROLE OF TECHNOLOGY IN SHAPING CUSTOMER INTERACTIONS AND SERVICE DELIVERY IN THE FUTURE?

Technology is already shaping customer interactions not just in banking/HR but every aspect of our lives and across industries. Some key trends include:

a. Personalised Experiences –using AI driven context sensitive chatbots and can also be used for customer satisfaction with sentiment analysis

b. Omnichannel experiences – providing a seamless experience across different online and offline channels while maintaining a personal experience.

c. Augmented reality / virtual reality tools – for immersive customer experiences, remote troubleshooting of issues etc. Overall, technology will become more crucial in customer interactions and service delivery. By leveraging it strategically and prioritizing human-centered experiences, companies can build stronger relationships, increase customer satisfaction, and stand out in a competitive market.

CaaS Research Unveils Visionary Insights with the Middle East IT Industry Foresights Survey 2024

UAE, January 29, 2024 – CAAS Research, a globally recognized research powerhouse, proudly presented the outcomes of its expansive survey, offering a panoramic view of the current state and future trajectory of the Middle East's IT industry. The readout event was held at the DIFC Academy in the presence of more than 50 Industry leaders, CIOs and technology strategiests in the region.

The survey stands as a pivotal resource, providing deep insights into the intricate blend of economic landscapes and cultural diversity that defines the region.

The Middle East has firmly established itself as a dynamic nucleus for technological advancements, with nations harnessing IT as a catalyst for

economic diversification, innovation, and societal progress. CAAS Research, through its latest survey, played a pivotal role in unraveling the ongoing IT evolution in Middle Eastern countries.

"At CaaS, leading change in the industry is not just a duty; it's a commitment. The Middle East IT Industry 2024 Foresight Survey is our pragmatic offering, a result of hands-on collaboration with CIOs. It's not about predictions; it's about practical insights for navigating the IT landscape. I welcome you to join us in making strategic decisions that shape success in the digital era – a journey we embark upon together, grounded in simplicity and industry leadership." Venki Mahadevan, Founding Board Member, IamCaaS.

Differentiating itself from conventional research methodologies, CAAS Research forged a unique alliance with Chief Information Officers (CIOs) globally. This collaborative effort not only enriched the understanding of the complex technological landscape but also provided a strategic edge in crafting insightful analyses. The partnership with CIOs allowed CAAS Research to delve into challenges and emerging trends, offering a depth of understanding and foresight unparalleled in the realm of research and analysis.

"Our goal with the Middle East IT Industry 2024 Foresight Survey was to provide organizations with a roadmap for navigating the rapidly evolving IT

Event Highlights

• Chi Ngwube, Director, KPMG Lower Gulf Limited, discussed "Crafting the Future: The Impact of Tech Leaders on Tomorrow's Landscape."

• An expert panel explored ICT industry trends and 2024 predictions, featuring esteemed panelists Basil Ayass (META Sales Lead, Public Sector at Google Cloud), Ali Kontar (Founder and CEO, Zero&One), Charbel Zreiby (Channel PreSales Director - MERT, DELL Technologies), Sandra Reivik (Head of AI Development), and Gopan Sivasankaran (General Manager, META SecureWorks).

• Dharshana Kosgalage, Senior Vice President – Redington, provided insights into the Technology Landscape in MEA.

• Jayakumar Mohanachandran, Chief Research Officer, introduced the RaaS Middle East IT Industry Foresight Survey.

• The event concluded with a fireside chat between Venkatesh Mahadevan, Founding Member, CAAS, and Sanjeev Walia, President, Spire Solutions.

landscape in the region," stated Jayakumar Mohanachandran, Chief Research Officer at CAAS. "Our collaboration with CIOs gave us a distinctive advantage, ensuring that our clients received cutting-edge, wellinformed insights for strategic decisionmaking."

Leveraging a comprehensive range of qualitative and quantitative data,

including proprietary insights, CAAS Research's relentless pursuit of knowledge ensured trustworthy and unparalleled research. The firm upheld transparency and consistency through structured methodologies, publicly available and adhering to the highest standards of unbiased research.

This groundbreaking research not only benefited clients but also extended its

value to partners, vendors, and end customers. The insights generated empowered stakeholders across the board, facilitating well-informed decisions and strategic planning. The survey covered a spectrum of topics, including the adoption of emerging technologies, the impact of IT on economic diversification, and the role of innovation in shaping the future of the Middle East. CAAS Research aimed to empower organizations seeking a competitive advantage by providing in-depth analyses and actionable foresight.

As the Middle East entered a new era of technological transformation, CAAS Research emerged as a trusted partner for organizations steering the evolving IT landscape. The Middle East IT Industry 2024 Foresight Survey is now available, offering valuable insights and foresight for decision-makers in the region.

“Our collaboration with CAAS Research for a recent solution launch and market study marks a powerful synergy of

innovation and insights,” says Sanjeev Walia, President, Spire Solutions. “As we embark on this transformative journey, we eagerly anticipate future collaborations. The CAAS Research team demonstrate radical prowess in getting the right audience for research, emerging as a powerhouse propelled by the very essence of our end customers. Together, we are shaping the future of disruptive solutions with an unwavering commitment to excellence.”

CAAS Research also unveiled the distinguished members of the 2024 Middle East IT Industry Research Council, a group comprising influential leaders in technology and innovation. These esteemed individuals represent a diverse array of organizations and play pivotal roles in steering the course of IT development across the Middle East.

• Mohammed Mahnashi CIO/CTO Leading Educational Organization Saudi Arabia

• Dr. Salim Al-Suhaili Director, AI & Advanced Tech Government Oman

• Adnan Ahmed Lead, Business Continuity, Enterprise Risk Leading Mining Organization Saudi Arabia

• Chander Raina Head, IT&T Leading Hospitality Organization Qatar

• Jacob Mathew Head, IT Government UAE

• Aamir Khan Head, Platform Services Leading Manufacturing Organization United Kingdom

• Sheeba Hasnain Sr. PMO & Digital Transformation Specialist Government UAE

• Nagi Reddy Bomareddy IT Manager Leading Manufacturing Organization Qatar

• Abdus Salam Head, Business Continuity Management Leading Banking Organization Qatar

• Aamir Khalid Pirzada CIO/CTO Leading Manufacturing Company Saudi Arabia

• Davender Manral CIO Leading Holding Company Saudi Arabia

• Qasim Nadeem Sr. IT Manager Leading Solution Provider Saudi Arabia

• Samit Jha Group Head, IT Leading Oil & Gas Organization UAE

• Tushar Vartak Director IT Risk, Fraud Prevention & Detection Leading Banking Organization UAE

• Ahmed Shawky Regional Director, IT (MEA) Leading Hospitality Organization UAE

Website:

https://www.iamcaas.com/ foresightsurvey/ https://research.iamcaas.com/

About CAAS Research: CAAS Research is committed to providing unparalleled value through unbiased and technically informed insights. With a unique approach marked by collaboration with Chief Information Officers (CIOs) worldwide, CAAS Research stands as a trusted partner for organisations seeking a competitive advantage through cutting-edge decision-making.

Galadari Group's Tech Journey

From smart data platforms to shaping a skilled workforce, we unveil how technology transforms our approach. Dive into the tech voyage of Galadari Group, where each step takes us closer to a future of possibilities.

WHAT TECHNOLOGICAL SOLUTIONS IS YOUR ORGANIZATION LEVERAGING TO DRIVE INNOVATION AND MAINTAIN A COMPETITIVE EDGE WITHIN YOUR INDUSTRY?

The Galadari Group is dedicated to driving innovation and maintaining a competitive edge within our industry through strategic technological solutions. Our key initiatives include the implementation of a robust Customer Data Platform (CDP), business intelligence, group loyalty, cross channel customer experience management, mobility and Innovation labs covering cutting-edge technologies.

The CDP serves as a centralized system, allowing us to aggregate and analyse customer data comprehensively. This provides valuable insights into customer preferences, behaviours, and interactions with our products and services. The data-driven approach facilitated by the CDP and cross channel marketing automation enables us to create personalized customer experiences, anticipate needs, and tailor our offerings accordingly.

We have strategically embraced mobility solutions. Through these applications, we enhance efficiency, customer satisfaction, and employee engagement. The E-commerce Mobile App enhances shopping experience and drives sales. Sales force and

MANISH BINDRA

Group CIO

Galadari Brothers

service technicians benefit from a dedicated mobile app, streamlining service delivery.

The Cash Collection Mobile App brings in transit cash visibility and Employee Mobile App fosters a collaborative work environment.

The cloud has served as the backbone of digital transformation, offering unparalleled agility and scalability to organizations. By migrating operations to the cloud, businesses can adapt to changing market demands, scale resources on-demand, and drive innovation with greater flexibility.

FROM YOUR PERSPECTIVE, WHAT STRATEGIES CAN ORGANIZATIONS EMPLOY TO EQUIP THEIR TEAMS WITH THE REQUISITE SKILLS FOR SUCCESS IN AN EVOLVING TECHNOLOGICAL LANDSCAPE?

We recognize that success in an evolving technological landscape requires a skilled and adaptable workforce. To this end, we have implemented the “Talent Development Program”, a comprehensive initiative addressing psychology, culture, strategy, change management, design thinking, leadership styles, conflict resolution, and influencing techniques. This transformative program prepares future leaders within the organization to navigate the complexities of the contemporary business landscape. In addition to the “Talent development program”, we conduct regular skills assessments across teams to identify specific skill gaps within our workforce. Customized training programs are

then designed and implemented proactively to address these gaps. This approach ensures that our teams remain agile, adaptable, and well-equipped with the requisite skills for success in a rapidly changing technological landscape.

IN YOUR VIEW, WHAT MEASURES CAN BE TAKEN TO FACILITATE SEAMLESS COLLABORATION BETWEEN HUMAN CAPABILITIES AND EMERGING TECHNOLOGIES, OPTIMIZING OPERATIONAL PROCESSES AND DECISIONMAKING?

Seamless collaboration between human capabilities and emerging technologies is essential for optimizing operational processes and decision-making. The Galadari Group has implemented the Design Thinking Concept Lab “IdeaLab”and hackathons as key initiatives to achieve this collaboration.

IdeaLab serves as a structured approach to problem-solving, emphasizing a human-centric perspective. By encouraging empathy, creative ideation, and iterative testing, this lab becomes a catalyst for innovation. It fosters cross-functional collaboration, ensuring that the end user's needs are at the forefront of the problem-solving process. Complementing IdeaLab, hackathons provide a dynamic platform for teams to collaborate and generate innovative solutions. Themed around specific challenges or issues, these hackathons encourage teams to apply their creativity in a fun and

immersive way. The collaborative and iterative nature of hackathons ensures a synergistic relationship between human creativity and technological capabilities.

ADDRESSING CHALLENGES IN HR AND FINANCE, WHAT HURDLES DO YOU FIND MOST SIGNIFICANT WHEN IMPLEMENTING TRANSFORMATIVE TECHNOLOGIES?

Implementing transformative technologies in HR and Finance presents its own set of challenges, notably managing cultural shifts within the organization. This is particularly significant for us, operating across diverse sectors, encompassing many nationalities, and spanning multiple countries. Introducing new technologies often requires a shift in mindset and work practices, addressed through effective change management strategies. Another challenge, especially in HR, involves ensuring compliance with data protection regulations. As custodians of sensitive employee information, HR processes must align with stringent data privacy standards. A dedicated data privacy department ensures compliance with industry best practices and regulations. Moreover, businesses evolving and adopting new technologies encounter challenges in introducing additional systems and applications from a financial perspective. Each system brings its own data sources and formats, complicating integration efforts. Continuous evaluation and adaptation of integration

strategies are essential to accommodate evolving business needs while ensuring accurate and timely financial data.

RELECTING ON POTENTIAL OF TECHNOLOGY, HOW CAN INDUSTRIES LEVERAGE ADVANCEMENTS TO ADDRESS PRESSING SOCIAL AND ENVIRONMENTAL ISSUES, WITHOUT SPECIFYING AI?

In considering the potential of technology, it's evident that industries can leverage advancements to address pressing social and environmental issues. From enhancing resource management to promoting sustainable practices, technology offers innovative solutions to complex challenges, fostering a more equitable and eco-conscious future.

Transitioning to the Galadari Group's sustainability efforts, we utilize technology to champion environmental stewardship and community well-being. Leveraging IoT implementations, we optimize equipment management, reducing energy consumption and minimizing our environmental footprint. Our sustainability strategy integrates technological solutions, ensuring seamless incorporation of ESG principles throughout our operations. Advanced data analytics monitor and manage GHG emissions, implementing predictive maintenance strategies to enhance energy efficiency. By enhancing operational efficiency, we allocate resources effectively towards initiatives that promote social well-being, aligning with

our broader corporate social responsibility (CSR) goals. Galadari Group's commitment extends to publishing a sustainability report, outlining our impact on the environment, society, and governance factors, a practice uncommon among private organizations in the region.

CONSIDERING THE INTEGRATION OF TECHNOLOGY INTO VARIOUS ASPECTS OF OUR LIVES, HOW CAN WE ENSURE THAT TECHNOLOGY ENHANCES HUMAN EXPERIENCES RATHER THAN SUPPLANTING

THEM?

As technology becomes increasingly integrated into various aspects of our lives, ensuring that it enhances, rather than supplants, human experiences is a core principle of our approach. In our organisation this is achieved through a two-fold strategy.

Firstly, our user-centric design approach prioritizes the development of intuitive and userfriendly technological solutions. Whether it's the E-commerce Mobile App or internal enterprise systems, the goal is to create interfaces that are not only functional but also enjoyable to use. User feedback is actively sought and incorporated into the design process, ensuring that the end product aligns with user expectations.

Secondly, ethical considerations are embedded in our technology implementation processes. From data privacy and security to the responsible use of emerging technologies, we are committed

to upholding the highest ethical standards. For instance, when developing the Customer Data Platform (CDP) to aggregate and analyse customer data, the company ensures stringent data privacy measures.

ENVISIONING THE EVOLUTION OF WORKPLACE CULTURE, HOW DO YOU ANTICIPATE THE FUTURE SKILLS LANDSCAPE, AND WHAT STEPS ARE YOU TAKING TO PREPARE YOUR WORKFORCE FOR THESE CHANGES?

Anticipating the future skills landscape is a crucial aspect of preparing the workforce for the challenges and opportunities that lie ahead. The future skills landscape will demand adaptability and lifelong learning; critical thinking and problemsolving; and social and emotional intelligence.

We at Galadari group envision a shift towards a more agile workforce, characterized by a dynamic and adaptable skill set. Initiatives such as the Talent development program and IdeaLab play a central role in preparing our workforce for this future. It not only imparts specific skills related to leadership, design thinking, and strategic acumen but also instills a mindset of continuous learning and adaptability. Participants are exposed to a diverse range of topics, ensuring that they develop a holistic skill set that goes beyond technical proficiency. With such initiatives, we are ensuring that our workforce is prepared for the future skills landscape.

Al Ghurair Group's CIO Unveils Innovative Insights

Al Ghurair Group, under the tech-savvy guidance of its Group CIO, has strategically harnessed cutting-edge technologies to drive innovation and maintain a competitive edge.

WHAT TECHNOLOGICAL SOLUTIONS IS YOUR ORGANIZATION LEVERAGING TO DRIVE INNOVATION AND MAINTAIN A COMPETITIVE EDGE WITHIN YOUR INDUSTRY?

At Al Ghurair Group, we are leveraging a blend of cloud computing, big data analytics, and IoT (Internet of Things) to drive innovation. These technologies not only enhance our operational efficiency but also provide us with actionable insights to stay ahead in our industry.

MARIO FOSTER Group CIO

Al Ghurair Group

FROM YOUR PERSPECTIVE, WHAT STRATEGIES CAN ORGANIZATIONS EMPLOY TO EQUIP THEIR TEAMS WITH THE REQUISITE SKILLS FOR SUCCESS IN AN EVOLVING TECHNOLOGICAL LANDSCAPE?

Organisations can foster a culture of continuous learning, where regular training and upskilling are integral. Establishing partnerships with technology leaders and academic institutions can provide access to cutting-edge resources and expertise. Emphasising on cross-functional training, where employees are encouraged to learn about areas outside their specialisation, can also be beneficial. Additionally, creating internal mentorship programs where tech-savvy employees

guide their colleagues can help in democratizing tech knowledge within the organisation. Finally, providing access to online learning platforms and encouraging certification in emerging tech areas can ensure that the workforce remains agile and adaptable to technological advancements.

IN YOUR VIEW, WHAT MEASURES CAN BE TAKEN TO FACILITATE SEAMLESS COLLABORATION BETWEEN HUMAN CAPABILITIES AND EMERGING TECHNOLOGIES, OPTIMIZING OPERATIONAL PROCESSES AND DECISIONMAKING?

Organisations should aim for a balanced integration where

technology complements human skills. Implementing AI-driven analytics tools for enhancing data-driven decision-making, while retaining human oversight for critical and strategic decisions, is vital. It’s important to employ collaborative technologies that enhance, rather than replace, human interaction, ensuring synergy between technology and human insight. Additionally, training staff to work effectively with these technologies and fostering an environment where human creativity and technological efficiency coexist harmoniously can optimize operational processes and decision-making.

ADDRESSING CHALLENGES IN HR AND FINANCE, WHAT

HURDLES DO YOU FIND MOST SIGNIFICANT WHEN IMPLEMENTING TRANSFORMATIVE TECHNOLOGIES?

The most significant hurdles include aligning new technologies with existing legacy systems, and managing the cultural shift within the organisation. For HR and Finance, it’s crucial to ensure these technologies are user-friendly and improve, rather than complicate, existing processes. Overcoming resistance to change through effective change management strategies is also key.

RELECTING ON POTENTIAL OF TECHNOLOGY, HOW CAN INDUSTRIES LEVERAGE ADVANCEMENTS TO ADDRESS PRESSING SOCIAL AND ENVIRONMENTAL ISSUES, WITHOUT SPECIFYING AI?

Technologies like renewable energy solutions, sustainable material innovations, and advanced water conservation systems can significantly address environmental issues. Socially, advancements in telecommunication and digital education platforms can bridge gaps in education and healthcare, especially in underserved communities.

CONSIDERING THE INTEGRATION OF TECHNOLOGY INTO VARIOUS ASPECTS OF OUR LIVES, HOW CAN WE ENSURE THAT TECHNOLOGY ENHANCES HUMAN EXPERIENCES RATHER THAN SUPPLANTING THEM?

It’s about creating technology with a human-centric approach. This

involves designing technologies that are intuitive and augment our daily lives, such as smart home systems or health-monitoring wearables. Ensuring these technologies are accessible and inclusive is also paramount to enhance the human experience universally.

ENVISIONING THE EVOLUTION OF WORKPLACE CULTURE, HOW DO YOU ANTICIPATE THE FUTURE SKILLS LANDSCAPE, AND WHAT STEPS ARE YOU TAKING TO PREPARE YOUR WORKFORCE FOR THESE CHANGES?

As a Group CIO, I foresee a dynamic shift in the future skills landscape, heavily inclined towards digital proficiency, data literacy, and an understanding of AI and machine learning principles. To navigate this shift, I am championing initiatives focused on digital upskilling and reskilling. This involves not just technical training, but also nurturing soft skills like adaptability, problemsolving, and digital ethics. I am

also collaborating with educational institutions to influence curricula that align with future industry requirements. Furthermore, I'm advocating for a mindset change within the organisation to embrace continuous learning as a core value, ensuring our workforce is not just prepared but ahead of the curve in the evolving digital era.

CONSIDERING THE EVOLVING LANDSCAPE OF BANKING/ HR, HOW DO YOU FORESEE THE ROLE OF TECHNOLOGY IN SHAPING CUSTOMER INTERACTIONS AND SERVICE DELIVERY IN THE FUTURE?

In banking and HR, technology will play a pivotal role in personalising customer interactions and service delivery. I foresee an increased use of AI and machine learning for customised financial advice in banking, and AI-driven analytics for personalised employee experiences in HR. These technologies will not only enhance efficiency but also provide deeper insights for better service delivery.

A Glimpse into GEMS Education's Visionary Approach

WHAT TECHNOLOGICAL SOLUTIONS IS YOUR ORGANIZATION LEVERAGING TO DRIVE INNOVATION AND MAINTAIN A COMPETITIVE EDGE WITHIN YOUR INDUSTRY?

At GEMS Education, we are deeply invested in integrating cutting-edge technologies such as AI, machine learning, and data analytics into our educational framework. This integration enhances personalized learning experiences and optimizes operational efficiency. Our focus is on

We prioritize upskilling our educators in the latest educational technologies, ensuring they are adept at integrating these tools into their teaching methodologies

DR SREEJIT CHAKRABARTY Director – Artificial Intelligence

GEMS Education

creating smart classrooms, where technology aids in delivering customized education that caters to the unique needs of each student.

FROM YOUR PERSPECTIVE, WHAT STRATEGIES CAN ORGANIZATIONS EMPLOY TO EQUIP THEIR TEAMS WITH THE REQUISITE SKILLS FOR SUCCESS IN AN EVOLVING TECHNOLOGICAL LANDSCAPE?

Key strategies include continuous professional development, fostering a culture of learning and innovation, and providing access to emerging technology resources. We prioritize upskilling our educators in the latest educational technologies, ensuring they are adept at integrating these tools into their teaching methodologies.

IN YOUR VIEW, WHAT MEASURES CAN BE TAKEN TO FACILITATE SEAMLESS COLLABORATION BETWEEN HUMAN CAPABILITIES AND EMERGING TECHNOLOGIES, OPTIMIZING OPERATIONAL PROCESSES AND DECISIONMAKING?

To achieve seamless collaboration, it's crucial to develop systems that are intuitive and complement human skills. We focus on implementing user-friendly technologies that enhance, rather than replace, human capabilities. Regular training and feedback sessions ensure that our staff are comfortable and efficient in using these.

ADDRESSING CHALLENGES IN HR AND FINANCE, WHAT HURDLES DO YOU FIND MOST SIGNIFICANT WHEN IMPLEMENTING TRANSFORMATIVE TECHNOLOGIES?

N/A.

RELECTING ON POTENTIAL OF TECHNOLOGY, HOW CAN INDUSTRIES LEVERAGE ADVANCEMENTS TO ADDRESS PRESSING SOCIAL AND ENVIRONMENTAL ISSUES, WITHOUT SPECIFYING AI?

Technologies like IoT, blockchain, and cloud computing offer immense potential in tackling social and environmental issues. For instance, IoT can be used for efficient resource management, while blockchain can ensure transparency in supply chains, contributing to ethical and sustainable practices.

CONSIDERING THE INTEGRATION OF TECHNOLOGY INTO VARIOUS ASPECTS OF OUR LIVES, HOW CAN WE ENSURE THAT TECHNOLOGY ENHANCES HUMAN EXPERIENCES RATHER THAN SUPPLANTING THEM?

The key is to design technology that complements human abilities and needs. At GEMS Education, we ensure that technology serves as a tool to augment human

interaction and creativity, rather than replacing them, especially in the context of education.

ENVISIONING THE EVOLUTION OF WORKPLACE CULTURE, HOW DO YOU ANTICIPATE THE FUTURE SKILLS LANDSCAPE, AND WHAT STEPS ARE YOU TAKING TO PREPARE YOUR WORKFORCE FOR THESE CHANGES?

The future skills landscape will likely emphasize digital literacy, adaptability, and collaborative skills. We are preparing our workforce for this by integrating digital skill training into our professional development programs and encouraging collaborative projects that use digital tools.

CONSIDERING THE EVOLVING LANDSCAPE OF BANKING/ HR, HOW DO YOU FORESEE THE ROLE OF TECHNOLOGY IN SHAPING CUSTOMER INTERACTIONS AND SERVICE DELIVERY IN THE FUTURE? N/A.

How Tech Advancements are Leading the Way in Every Industry

WHAT TECHNOLOGICAL SOLUTIONS IS YOUR ORGANIZATION LEVERAGING TO DRIVE INNOVATION AND MAINTAIN A COMPETITIVE EDGE WITHIN YOUR INDUSTRY?

In the dynamic landscape of the food and beverage industry, innovation is not merely a buzzword; it stands as the driving force behind our conglomerate's success. Rooted in a deep commitment to embracing cutting-edge technologies, we continuously strive to set new

Innovation isn't just a choice; it's the key that unlocks the doors to a future where technology and human ingenuity coexist seamlessly.

JAYARAJ PERUMALSAMY Group Head of Information Technology Barakat

standards of excellence and efficiency across all facets of our operations. From the production floor to the customer's doorstep, innovation permeates every aspect of our business.

At the core of our technological arsenal lie robust Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems, which serve as the backbone of our operations. These platforms facilitate seamless integration and datadriven decision-making, empowering us to optimize

processes and elevate customer experiences. Furthermore, our journey extends beyond the realms of E-commerce platforms, Analytics tools, automation, and Cloud infrastructure, as we redefine industry boundaries, leading the charge in innovation. Excitement reverberates throughout our organization as we integrate cutting-edge technologies such as Artificial Intelligence (AI), Machine Learning (ML), and the Internet of Things (IoT) into our operations. These advancements enable us to analyse vast datasets, uncover hidden insights, and make smarter decisions across our supply chain and customer interactions. By leveraging technology's transformative power, we endeavour to reduce waste, enhance sustainability, improve operational efficiency, and deliver unparalleled customer experiences, underscoring our unwavering commitment to innovation and impactful change.

FROM YOUR PERSPECTIVE, WHAT STRATEGIES CAN ORGANIZATIONS EMPLOY TO EQUIP THEIR TEAMS WITH THE REQUISITE SKILLS FOR SUCCESS IN AN EVOLVING TECHNOLOGICAL LANDSCAPE?

In navigating the shifting technological landscape, organizations must prioritize equipping their teams with the requisite skills for success. This begins with a commitment to continuous learning and development, manifested through tailored training programs, workshops, and access to online

learning platforms. Encouraging participation in industry events and seminars fosters a culture of knowledge sharing and keeps employees abreast of emerging trends and best practices, ensuring they remain adaptable in the face of technological evolution. Furthermore, organizations can foster innovation by providing employees with the autonomy and resources to experiment with new technologies and solutions. Cultivating an environment where failure is viewed as a stepping stone to growth encourages creativity and resilience. Additionally, offering access to cutting-edge resources and technology infrastructure supports employees in their exploration and learning journey. Customized training initiatives, coupled with opportunities for career advancement and professional growth, empower individuals to thrive in an everchanging technological landscape. By embracing these strategies, organizations position their teams to navigate complexities and leverage opportunities, driving innovation and success in the digital age.

IN YOUR VIEW, WHAT MEASURES CAN BE TAKEN TO FACILITATE SEAMLESS COLLABORATION BETWEEN HUMAN CAPABILITIES AND EMERGING TECHNOLOGIES, OPTIMIZING OPERATIONAL PROCESSES AND DECISIONMAKING?

Facilitating seamless collaboration between human capabilities and emerging technologies is

crucial for optimizing operational processes and decision-making within organizations. To achieve this synergy, organizations should invest in comprehensive training and education programs to familiarize employees with emerging technologies and their practical applications. Training should encompass not only technical aspects but also emphasize how technology can enhance decision-making and streamline workflows. Moreover, fostering a culture of collaboration and innovation is essential. Organizations should create forums for knowledge sharing and cross-functional collaboration, encouraging employees to explore and experiment with emerging technologies. By promoting a collaborative environment where diverse perspectives are valued, organizations can harness the collective intelligence of their workforce to drive innovation and optimize operational processes. In addition to training and fostering collaboration, organizations should prioritize user-centric design principles when developing and implementing technology solutions. Soliciting feedback from end-users throughout the design process ensures that technology solutions are intuitive, user-friendly, and aligned with operational needs. Furthermore, encouraging continuous learning and adaptability among employees is critical. By providing opportunities for ongoing professional development and upskilling, organizations empower employees to leverage new technologies effectively

and adapt to evolving business needs. By establishing clear goals and metrics for success and fostering open communication and transparency, organizations can create an environment where human capabilities and emerging technologies complement each other, driving operational efficiency and enhancing decisionmaking capabilities across the organization.

ADDRESSING CHALLENGES IN HR AND FINANCE, WHAT HURDLES DO YOU FIND MOST SIGNIFICANT WHEN IMPLEMENTING TRANSFORMATIVE TECHNOLOGIES?

Implementing transformative technologies in HR and Finance presents significant hurdles that organizations must navigate to ensure successful integration and adoption. Foremost among these challenges are data security and privacy concerns, particularly when handling sensitive HR and financial information. Organizations must prioritize robust data security measures and ensure compliance with regulatory requirements to mitigate the risk of data breaches and privacy violations. Additionally, integrating transformative technologies with existing legacy systems poses a complex and time-consuming task, requiring seamless data flow and functionality to maintain operational efficiency.

Resistance to change among employees and stakeholders remains a pervasive challenge, fuelled by concerns about job displacement and uncertainties

surrounding new technologies. Bridging skill gaps and addressing training needs are essential to empower employees with the necessary expertise to effectively utilize transformative technologies. Moreover, the significant cost implications of implementation, coupled with resource constraints, can pose barriers to adoption, particularly for smaller organizations. Regulatory compliance and legal risks further compound the challenges, necessitating meticulous adherence to laws and regulations governing HR and financial operations. Effective change management strategies, along with careful vendor selection and partnerships, are imperative to navigate these hurdles and drive successful implementation of transformative technologies in HR and Finance.

RELECTING ON POTENTIAL OF TECHNOLOGY, HOW CAN INDUSTRIES LEVERAGE ADVANCEMENTS TO ADDRESS PRESSING SOCIAL AND ENVIRONMENTAL ISSUES, WITHOUT SPECIFYING AI?

Industries today have a unique opportunity to utilize technological advancements to confront pressing social and environmental issues head-on. Through data analytics and IoT solutions, companies can gain invaluable real-time insights into their energy consumption and waste management practices, allowing for targeted interventions to minimize environmental impact and optimize resource utilization. By embracing renewable energy technologies such as solar, wind,

and hydroelectric power, industries can significantly reduce their reliance on fossil fuels, fostering a transition toward cleaner and more sustainable energy sources while actively contributing to global efforts to combat climate change. Furthermore, promoting supply chain transparency and ethical sourcing practices is crucial for addressing social and environmental concerns within industries. Leveraging traceable supply chains enables consumers to make informed decisions about the products they purchase, fostering greater accountability and trust. By championing transparency and accountability throughout their operations, industries uphold ethical standards and actively support initiatives aimed at promoting social equity and environmental sustainability. Through strategic integration of technology, industries can play a pivotal role in driving positive change and shaping a more sustainable and inclusive future for generations to come.

CONSIDERING THE INTEGRATION OF TECHNOLOGY INTO VARIOUS ASPECTS OF OUR LIVES, HOW CAN WE ENSURE THAT TECHNOLOGY ENHANCES HUMAN EXPERIENCES RATHER THAN SUPPLANTING THEM?

Maintaining a balance where technology enriches rather than replaces human experiences is paramount in today's digital age. It requires seeing technology as a tool that enhances human interactions rather than overshadowing

them. By prioritizing humancentric design principles, we can create technology solutions that cater to user needs, promote accessibility, and foster inclusivity. This ensures that technology serves as a complement to human interactions, elevating the quality of experiences rather than detracting from them.

Encouraging digital literacy and responsible technology usage empowers individuals to navigate the digital landscape effectively while safeguarding their mental well-being and social connections. Promoting occasional disconnection from technology and engaging in mindfulness activities, creativity, and face-to-face interactions help strike a healthy balance between digital engagement and real-world experiences.

Emphasizing the value of genuine human connections underscores the importance of integrating technology in ways that enhance, rather than detract from, our collective well-being and fulfilment.

ENVISIONING THE EVOLUTION OF WORKPLACE CULTURE, HOW DO YOU ANTICIPATE THE FUTURE SKILLS LANDSCAPE, AND WHAT STEPS ARE YOU TAKING TO PREPARE YOUR WORKFORCE FOR THESE CHANGES?

Envisioning the future of workplace culture, we anticipate a skills landscape characterized by rapid technological evolution and shifting job requirements. To prepare our workforce for these changes, we prioritize continuous

learning and professional development. Through tailored training programs, workshops, and access to online learning platforms, we ensure that our employees remain adaptable and responsive to emerging trends. Moreover, fostering a culture of innovation and creativity is central to our approach. We encourage employees to explore new ideas, experiment with emerging technologies, and collaborate across teams, empowering them to embrace change and contribute to innovative solutions. In addition to promoting diversity and inclusion, we emphasize the importance of resilience and adaptability among our workforce. By cultivating an environment that values diverse perspectives and fosters collaboration, we harness the collective intelligence of our teams. Furthermore, we provide support and resources for managing stress, building emotional intelligence, and developing resilience in the face of challenges. Through these initiatives, we are not only preparing our workforce to thrive in an evolving skills landscape but also shaping a workplace culture that is agile, innovative, and resilient, ensuring continued success in the ever-changing business landscape.

CONSIDERING THE EVOLVING LANDSCAPE OF BANKING/ HR, HOW DO YOU FORESEE THE ROLE OF TECHNOLOGY IN SHAPING CUSTOMER INTERACTIONS AND SERVICE DELIVERY IN THE FUTURE?

In the vibrant landscapes of

banking and HR, technology is poised to redefine customer interactions and service delivery in the foreseeable future. Envisioning a landscape characterized by personalized and seamless experiences, we anticipate a significant shift driven by digital innovations. In banking, the advent of mobile banking applications, AIpowered chatbots, and virtual assistants is set to transform customer interactions, offering round-the-clock support and tailored recommendations. Additionally, advancements such as biometric authentication and blockchain technology are expected to enhance security and transparency in financial transactions, fostering greater trust in banking institutions. Likewise, technology's role in HR is primed to streamline the entire employee lifecycle, from recruitment to performance management. AI-driven recruitment platforms will revolutionize candidate screening, while data analytics will provide invaluable insights into workforce trends and engagement levels. Furthermore, the integration of virtual and augmented reality technologies will revolutionize employee training, offering immersive learning experiences that boost skill acquisition and retention. By embracing these innovations, organizations can not only meet the evolving needs of customers and employees but also pave the way for groundbreaking advancements in their respective industries.

Crafting a future of synergy and innovation in business operations

WHAT TECHNOLOGICAL SOLUTIONS IS YOUR ORGANIZATION LEVERAGING TO DRIVE INNOVATION AND MAINTAIN A COMPETITIVE EDGE WITHIN YOUR INDUSTRY?

SaaS based CRM tools to manage digital leads, ATS to track job applicants and enterprise software like SAP to manage companywide

resource planning.

FROM YOUR PERSPECTIVE, WHAT STRATEGIES CAN ORGANIZATIONS EMPLOY TO EQUIP THEIR TEAMS WITH THE REQUISITE SKILLS FOR SUCCESS IN AN EVOLVING TECHNOLOGICAL LANDSCAPE?

Technology investment and adoption must be not

While industries have a huge pressure on bottom line and top line performance, they also need to be moving in alignment with solving macro-economic, social and environmental issues.

DR ZAKIR MALIK

CHRO, Noble

Group

Crafting a future of synergy and innovation in business operations

just about just to keep up with other industry players, but it must be based on addressing the specific business challenges and technology must enable business performance and operational efficiency.

IN YOUR VIEW, WHAT MEASURES CAN BE TAKEN TO FACILITATE SEAMLESS COLLABORATION BETWEEN HUMAN CAPABILITIES AND EMERGING TECHNOLOGIES, OPTIMIZING OPERATIONAL PROCESSES AND DECISIONMAKING?

The key stake holders of the organization must be clear about where to draw the line between human capabilities and technology intervention, this is where increasingly the lines are blurring. Regular stakeholder workshops, reviews, trainings and interventions on the use of technology – from a business and people impact perspective must be held.

ADDRESSING CHALLENGES IN HR AND FINANCE, WHAT HURDLES DO YOU FIND MOST SIGNIFICANT WHEN IMPLEMENTING TRANSFORMATIVE TECHNOLOGIES?

The main issue you would face from back office is the fear of job loss towards automations, which is not true. A culture of change in the mind set and rewarding practice to be set by company management so that everyone adopts and align towards transformative technologies to move towards with progressive

growth-oriented mindset.

RELECTING ON POTENTIAL OF TECHNOLOGY, HOW CAN INDUSTRIES LEVERAGE ADVANCEMENTS TO ADDRESS PRESSING SOCIAL AND ENVIRONMENTAL ISSUES, WITHOUT SPECIFYING AI?

While industries have a huge pressure on bottom line and top line performance, they also need to be moving in alignment with solving macro economic, social and environmental issues. Technology is definitely a huge enabler, leaders must increasingly start thinking in the direction of sustainable development while leveraging technology, a huge mindset shift is happening in this direction globally, success not at the cost of sustainability – is the need of the hour, technology must enable this important goal.

CONSIDERING THE INTEGRATION OF TECHNOLOGY INTO VARIOUS ASPECTS OF OUR LIVES, HOW CAN WE ENSURE THAT TECHNOLOGY ENHANCES HUMAN EXPERIENCES RATHER THAN SUPPLANTING THEM?

Diversity, inclusiveness, empathy towards colleagues, a culture of growth, service and collaboration are all important factors to harmony at workplace, technology disruption must not mean compromising on any of these values, human experience will be enhanced by technology only as long as these values are protected.

ENVISIONING THE EVOLUTION OF WORKPLACE CULTURE, HOW DO YOU ANTICIPATE THE FUTURE SKILLS LANDSCAPE, AND WHAT STEPS ARE YOU TAKING TO PREPARE YOUR WORKFORCE FOR THESE CHANGES?

Skill and Talent development alone is not the solution. Skill & attitude, talent & behavior must be balanced and aligned to organizational values and goals. Skill & talent without the right balance of attitude and behavior is detrimental to organizational development and will affect the overall culture. Culture must foster this crucial balance. Our teams are increasingly being brought to this important balance – which will prepare us well to handle future challenges.

CONSIDERING THE EVOLVING LANDSCAPE OF HOSPITALITY, HOW DO YOU FORESEE THE ROLE OF TECHNOLOGY IN SHAPING CUSTOMER INTERACTIONS AND SERVICE DELIVERY IN THE FUTURE?

Technology can help in serving better by predicting behaviour patterns, service delivery times can be brought down through technology proactiveness, technology can be used to reflect customer interactions back to them so that customer can understand their own needs better, based on predictive patterns the use of tech or human interventions can be decided during customer interactions.

Shaping the Future of Hospitality with Innovation, Collaboration, and CustomerCentric Solutions

WHAT TECHNOLOGICAL SOLUTIONS IS YOUR ORGANIZATION LEVERAGING TO DRIVE INNOVATION AND MAINTAIN A COMPETITIVE EDGE WITHIN YOUR INDUSTRY?

AI Data Analytics Platform is considered as

one of the most valuable tool Rotana is using to improve our guest experiences and facilitate a world-class hospitality service to our guests.

Technology can help businesses streamline their processes, reduce costs, lower staff workloads, increase revenue generation potential, and improve customer experience

WAEL OTHMAN

Corporate Director of IT & Business Solutions

Rotana Hotel Management Corporation PJSC

AI has made significant strides in the hospitality industry in guest experience management. Through AI, hotels can provide round-the-clock assistance to guests, addressing their queries, handling reservations, and even suggesting personalized recommendations.

Mobile Technology has revolutionized the hotel industry, transforming guest experiences in numerous ways. The rise of mobile devices has drastically changed how people book travel, search for hotels, and engage with guest services. By embracing an easy-touse, highly reliable mobile channels, hospitality can improve accessibility, deliver personalized interactions, maintain real-time communication channels with the guests, and ultimately build customer loyalty.

FROM YOUR PERSPECTIVE, WHAT STRATEGIES CAN ORGANIZATIONS EMPLOY TO EQUIP THEIR TEAMS WITH THE REQUISITE SKILLS FOR SUCCESS IN AN EVOLVING TECHNOLOGICAL LANDSCAPE?

The transition of digitising all the guest-services is a very crucial phase, technology partners, in-house developers, IT Teams & Operation Teams, are all has a designated role within the organisation master transition plan. hence, the master blueprint must be very clear in terms of time, tasks, resources & delegations to serve & achieve the organisation strategic goals of technology landscape.

IN YOUR VIEW, WHAT MEASURES CAN BE TAKEN TO FACILITATE SEAMLESS COLLABORATION BETWEEN HUMAN CAPABILITIES AND EMERGING TECHNOLOGIES, OPTIMIZING OPERATIONAL PROCESSES AND DECISIONMAKING?

The collaboration between humans and AI is reshaping industries and driving innovation. This partnership leverages the unique strengths of both humans and machines, resulting in improved productivity, better decision-making, and enhanced experiences across various sectors.

However, a common pitfall is prioritizing the capabilities of emerging technology over holistic human capabilities. For example, robots may outperform humans in physical speed and precision but underperform in sensory perception, cognition, empathy, and ethics. Likewise, AI can rapidly analyse data at an enormous scale but fails at general intelligence, emotional sensitivity, and social skills. A human-centred approach requires envisaging technology as enhancing human lives, not replacing them. It is essential to strike a balance between the capabilities of emerging technology and the humans’ capabilities. In brief, the below measures could productively streamline the collocation between human capabilities and emerging technologies.

• Active user involvement throughout design and

development

• Understanding contextual needs and testing with representative users

• Focusing on usability and ease of user adoption

• Iterative design process and rapid prototyping

• Multi-disciplinary collaboration with diverse experts

• Designing holistic solutions integrating technology with people and processes.

ADDRESSING CHALLENGES IN HR AND FINANCE, WHAT HURDLES DO YOU FIND MOST SIGNIFICANT WHEN IMPLEMENTING

TRANSFORMATIVE TECHNOLOGIES?

In the rapidly evolving landscape of technology, businesses face an array of challenges as they embark on the journey of digital transformation. it is crucial to identify and address these obstacles to ensure a smooth and successful transition. Hence, organizations are confronted with some prominent challenges that demand strategic solutions. for instance, Siloed decisionmaking, Legacy systems, risk-averse culture, Budget constraints & Shortage of skilled technological resources.

RELECTING ON POTENTIAL OF TECHNOLOGY, HOW CAN INDUSTRIES LEVERAGE ADVANCEMENTS TO ADDRESS PRESSING SOCIAL AND ENVIRONMENTAL ISSUES, WITHOUT SPECIFYING AI? Technology is being used in

several ways to address social and environmental issues. Include as examples.

a. Environmental protection: Technology is being used to monitor and protect the environment, such as using satellites to track pollution, sensors to monitor air and water quality, and drones to conduct environmental assessments.

b. Renewable energy: Technology is being used to develop and implement renewable energy sources, such as solar and wind power, which can help reduce our reliance on fossil fuels and lower greenhouse gas emissions.

c. Disaster response: Technology is being used to improve disaster response efforts, such as using remote sensing and mapping tools, as well as social media and other communication technologies, to coordinate and mobilize rescue efforts.

CONSIDERING THE INTEGRATION OF TECHNOLOGY INTO VARIOUS ASPECTS OF OUR LIVES, HOW CAN WE ENSURE THAT TECHNOLOGY ENHANCES HUMAN EXPERIENCES RATHER THAN SUPPLANTING THEM?

Technology neither enhances nor diminishes, it transforms it. Technologies speeds up, amplifies, automates & disrupts, however, the impact of technology on the human experience is complex and multifaceted. It's important to

use technology mindfully, with a balance between its benefits and drawbacks. Being aware of the potential negative effects and actively seeking ways to mitigate them can help ensure that technology enhances rather than diminishes our human experience.

For instance, Technology, especially the internet and social media, has made it easier to connect with people around the world. It facilitates communication, helps maintain relationships, and provides a sense of belonging, while Overreliance on technology for communication can lead to decreased face-to-face interactions, potentially contributing to social isolation and loneliness.

ENVISIONING THE EVOLUTION OF WORKPLACE CULTURE, HOW DO YOU ANTICIPATE THE FUTURE SKILLS LANDSCAPE, AND WHAT STEPS ARE YOU TAKING TO PREPARE YOUR WORKFORCE FOR THESE CHANGES?

Workplace culture can determine the outcomes of employees, customer relationships and revenue for better or worse. At its best, workplace culture can increase employee retention, engagement, and performance, which all positively impact company goals and objectives. When targets aren’t met, it may be time to reevaluate your company culture and make necessary changes.

Unlike a process improvement plan or top-down management

approach, a workplace culture change focuses on holistic overhaul and how to apply a shift in mindset to various areas at a time. Changing a workplace culture is a long-term initiative, and it’s important for every employee to get involved.

CONSIDERING THE EVOLVING LANDSCAPE OF HOSPITALITY, HOW DO YOU FORESEE THE ROLE OF TECHNOLOGY IN SHAPING CUSTOMER INTERACTIONS AND SERVICE DELIVERY IN THE FUTURE?

The hospitality sector is extremely competitive, making it essential to keep up with the latest hospitality technology trends. Technology can help businesses streamline their processes, reduce costs, lower staff workloads, increase revenue generation potential, and improve customer experience delivery.

Using the latest technology may improve the accuracy of work to a level that would be difficult for human staff to achieve on their own. Technology solutions can also make work more manageable and may make it easier to live up to the increasingly high expectations that today’s customers have. There are many benefits that technology can bring to the hospitality industry. For example, technologies like artificial intelligence (AI) chatbots can improve guest experience, mobile ordering can increase efficiency, and robots can lower staff workload and minimize costs.

Exploring Innovation, Skills, and Transformation

A journey into the digital era, organizations are embracing technology to steer their course through innovation, skill development, and transformative changes.

WHAT TECHNOLOGICAL SOLUTIONS IS YOUR ORGANIZATION LEVERAGING TO DRIVE INNOVATION AND MAINTAIN A COMPETITIVE EDGE WITHIN YOUR INDUSTRY?

As on today business landscapes are rapidly evolving, Adoption and taking leverage from technology and innovation has become imperative for organizations who are expecting a lead in competition. Considering this, the organisations should go one step further to explore the various ways in which technology and innovation can go in a harmony to create a winning strategy. The

SHAILESH MANI GROUP IT HEAD DBMSC GROUP

main areas in our organisation is focusing on Process Automation, Building Analytical tools, Cyber security, strengthening of business-critical solutions and all of the above stay try to be agile and keep watch on the new technological advancement happening in the in the market and adopt the same to the best of the organisation.

FROM YOUR PERSPECTIVE, WHAT STRATEGIES CAN ORGANIZATIONS EMPLOY TO EQUIP THEIR TEAMS WITH THE REQUISITE SKILLS FOR SUCCESS IN AN EVOLVING TECHNOLOGICAL LANDSCAPE?

It is important to remember that the technology strategy of an organisation should in such a way that it is always flexible / equip itself to adapt any good technological landscape at any time which is best to the organisation. But the proceedings always should be with a clear understanding of its current and future needs and the impact of these adoptions can bring into. This process also should make sure the availability of a motivated and well-trained team who is constantly working along with the technology strategy of the organisation and should be open to any new thought process where the technology can bring improvements to the organisation.

IN YOUR VIEW, WHAT MEASURES CAN BE TAKEN TO FACILITATE SEAMLESS COLLABORATION BETWEEN

HUMAN

CAPABILITIES AND EMERGING TECHNOLOGIES, OPTIMIZING OPERATIONAL PROCESSES AND DECISIONMAKING?

In my opinion, the most important point for seamless collaboration between people and technology is “understanding and training”. Team members should be aware of the benefits advantages they will gain by implementing these technological improvements. Another important aspect is that the absorbed technology improvements should make sure that it’s embedded with “ease of use” with a room for improvement and feedback. It is very important that all technological implementations / migrations were managed through an appropriate change management policy with a topdown approach. Of course, all this can run smoothly with an active and energetic LEADER who actively participates in the process and leads by example.

Another significant issue is meeting the internal and external audit requirements, compliance regulations, data security issues, etc which needs a lot of deliberation to resolve. In addition to all of these, the cost allocation for such implementations is always a constrain in connection with IT budgets as these departments were always been considered as a support function and the fund allocation also will be accordingly.

RELECTING ON POTENTIAL OF TECHNOLOGY,

HOW

CAN INDUSTRIES

LEVERAGE ADVANCEMENTS TO ADDRESS PRESSING SOCIAL AND ENVIRONMENTAL ISSUES, WITHOUT SPECIFYING AI?

ADDRESSING CHALLENGES IN HR AND FINANCE,

WHAT

HURDLES DO YOU FIND MOST SIGNIFICANT WHEN IMPLEMENTING TRANSFORMATIVE TECHNOLOGIES?

In my experience, the two biggest challenges when implementing an HR or finance solution is, huge resistance from the team to change from the traditional / comfortable practices they are following and secondly the challenges to express the ROI in relation to the time and money spending towards these changes.

Nowadays, the social and ecological impact of technologies and their consequences are hotly debated. Given the speed at which the latest technology trends are being adopted in various industries, most of them were least bothered on the significant implications of these adoptions in social and environmental scenarios. The extensive use of technology is having increased impact on the environment like generation of e- waste, over consumption of natural resources etc. All these by-products of technological advancement and the same to be managed with a better approach. At the same time, technology adaptation has contributed a lot of positives to the environment by developing various methods of utilising natural resources, and one major example is the

utilisation of such as solar, wind, nuclear and water at energy creation / automobile sectors helped a lot to reduce the use of fossil fuels and resulted with a reduction in carbon emissions. The technology changes in the healthcare industry had a huge impact on improving the way of modern medicine usage and even in agriculture, the latest technology introduction is helping farmers in determining soil conditions, using sensor-based irrigation systems, etc., which ultimately leads to a better crop yield.

CONSIDERING THE INTEGRATION

OF TECHNOLOGY

INTO VARIOUS ASPECTS

OF OUR LIVES, HOW CAN WE ENSURE THAT TECHNOLOGY ENHANCES HUMAN EXPERIENCES RATHER THAN SUPPLANTING THEM?

The integration of any technology into people's daily lives has many positives and negatives. In this situation, proper evaluation and understanding is required before introducing technologybased innovations to society. Governments should exercise proper control and introduce guidelines in line with its global impact. The ethical aspects and ease of adaptability should come as first priority, and everybody should be empowered through education and awareness well in advance before proceeding with such initiatives. Once implemented, the impact needs to be analysed and immediate remedial actions should also be planned in case of major

disasters. The strategy should contain immediate action plans to address the negative impacts of these initiatives, if any. should always monitor and address the usual impacts in society such as social isolation, data security concerns, reduction in physical activities and environmental impacts.

ENVISIONING

THE EVOLUTION OF WORKPLACE CULTURE, HOW DO YOU ANTICIPATE THE FUTURE SKILLS LANDSCAPE, AND WHAT STEPS ARE YOU TAKING TO PREPARE YOUR WORKFORCE FOR THESE CHANGES?

If we analyse the impact of the digital transformation that started about 10 years ago, we cannot help but notice that our workplace culture has changed a lot and during pandemic the same got accelerated and amplified the intensity of this change. In case you want to keep your organisation attractive and competitive for top-notch resources, it is imperative today to adopt or slowly transform to the new digital work culture. Work environments are being transformed into a digital mode through digital transformation, remote working, hybrid working, cloud environments, etc., and organisations should also adapt to this mode by empowering existing experienced employees through training and continuous learning programs. Along with this process, organisations should focus on introducing new resources into the team to balance the resource pool

and achieve effective process transformation.

CONSIDERING THE EVOLVING LANDSCAPE OF BANKING/HR, HOW DO YOU FORESEE THE ROLE OF TECHNOLOGY IN SHAPING CUSTOMER INTERACTIONS AND SERVICE DELIVERY IN THE FUTURE?

Digital transformation in a service industry always increases customer satisfaction and improves the operational efficiency. This transformation has simplified business processes in the banking sector to an extent that the number of branches and ATMs has been reduced which eventually reduced the operating expense of the organization. As a next step, banks are enhancing its customer care platforms by incorporating chat bots

WhatsApp In addition to this, most of the leading banks are exploring the possibility of AI and ML technologies to improve their customer experience and operational efficiency.

Just like any other support/ service function, the HR process is also undergoing change in the wake of digital transformation. The combination of data analytics and AI can act as a very sophisticated tool to understand the needs of employees in different areas and provide better support according to their expectations.

To summarise, we can say that banking, HR or any other service industry can be taken to another level by adopting the latest technology trends.

Exploring challenges and seizing opportunities

Innovating with technology isn't just about staying ahead; it's about enhancing human experiences, fostering collaboration, and addressing societal challenges while preparing for the future.

WHAT TECHNOLOGICAL SOLUTIONS IS YOUR ORGANIZATION LEVERAGING TO DRIVE INNOVATION AND MAINTAIN A COMPETITIVE EDGE WITHIN YOUR INDUSTRY? We are leveraging various technological solutions which can enhance efficiency, safety, and customer experience:

• Online Booking and Scheduling System

• Learning Management System (LMS) for theoritcal letuers

• Simulators

• Telematics and GPS Tracking

• Online Payment Solutions

By incorporating these technological solutions, we can not only streamline operations but also provide a modern and effective learning experience for our students.

YOUSIF ODEH

IT Manager

Emirates Driving Institute

FROM YOUR PERSPECTIVE, WHAT STRATEGIES CAN ORGANIZATIONS EMPLOY TO EQUIP THEIR TEAMS WITH THE REQUISITE SKILLS FOR SUCCESS IN AN EVOLVING TECHNOLOGICAL LANDSCAPE?

• Continuous Learning Culture by providing resources for online courses, workshops, and certifications

• Cross-Training Opportunities

• Encouraging the team members to stay informed about industry trends and emerging technologies

• Adopt agile work structures that allow for quick adaptation to changing technologies and busniess needs.

IN YOUR VIEW, WHAT MEASURES CAN BE TAKEN TO FACILITATE SEAMLESS COLLABORATION BETWEEN HUMAN CAPABILITIES AND EMERGING TECHNOLOGIES, OPTIMIZING OPERATIONAL PROCESSES AND DECISIONMAKING?

• Having a Clear Objectives

• User-Centric by invloving endusers in the design process to understand their needs

• Data-driven Decision-Making by ensuring that data is accessible, accurate, and used in decisionmaking.

ADDRESSING CHALLENGES IN HR AND FINANCE, WHAT HURDLES DO YOU FIND MOST SIGNIFICANT WHEN IMPLEMENTING TRANSFORMATIVE TECHNOLOGIES?

• Resistance to Change, employees and management resist adopting new technologies, fearing from disruption to existing workflows

• Data Privacy and Security Concerns

• Integration with Legacy Systems (CRM, Operation, Etc.) and data flow

• Implementation Costs & Vendor selection.

RELECTING ON POTENTIAL OF TECHNOLOGY, HOW CAN INDUSTRIES LEVERAGE ADVANCEMENTS TO ADDRESS PRESSING SOCIAL AND ENVIRONMENTAL ISSUES, WITHOUT SPECIFYING AI?

• Utilize the technology to enhance educational opportunities by offering online courses, virtual classrooms, and interactive learning platforms.

• Invest in and adopt renewable energy technologies such as solar and wind

• Use sensors

• Use technology to improve waste management processes, including smart waste and recycling innovations

• Invest more in electric vehicles and sustainable transportation infrastructure.

CONSIDERING THE INTEGRATION OF TECHNOLOGY INTO VARIOUS

ASPECTS OF OUR LIVES, HOW CAN WE ENSURE THAT TECHNOLOGY ENHANCES HUMAN EXPERIENCES RATHER THAN SUPPLANTING THEM?

• Empowering Users

• Privacy and Data Security

• Regularly update and enhance technologies based on user experiences and changing needs

• Involve end-users in the design process to understand their needs, preferences, and pain points

• Ethical considerations in technology design and implementation.

ENVISIONING THE EVOLUTION OF WORKPLACE CULTURE, HOW DO YOU ANTICIPATE THE FUTURE SKILLS LANDSCAPE, AND WHAT STEPS ARE YOU TAKING TO PREPARE YOUR WORKFORCE FOR THESE CHANGES?

• Remote and Hybrid Work Skills

• Continuous Learning and Upskilling

• Cybersecurity Awareness

• Flexible Work Policies.

CONSIDERING THE EVOLVING LANDSCAPE OF BANKING/HR, HOW DO YOU FORESEE THE ROLE OF TECHNOLOGY IN SHAPING CUSTOMER INTERACTIONS AND SERVICE DELIVERY IN THE FUTURE?

• Digital Transformation by having Mobile Apps & Online Platforms

• Chatbots and Virtual Assistants

• Employee Experience Platforms (Self-Service Portal, eLearning Platforms, Etc.).

Shaping Future Customer Interactions

WHAT TECHNOLOGICAL SOLUTIONS IS YOUR ORGANIZATION LEVERAGING TO DRIVE INNOVATION AND MAINTAIN A COMPETITIVE EDGE WITHIN YOUR INDUSTRY?

Cloud Computing, Data Analysis and AI are key focus areas for us to bring business innovations.

FROM YOUR PERSPECTIVE, WHAT STRATEGIES CAN ORGANIZATIONS EMPLOY TO EQUIP THEIR TEAMS WITH THE REQUISITE SKILLS FOR SUCCESS IN AN EVOLVING TECHNOLOGICAL LANDSCAPE?

A combination of technology such a co-pilot or similar and a strong organisation management with emphasis on training and innovations will be key to the success.

The human capabilities can be better organised and made productive using suitable technology to achieve the desire goals.

MANSOOR ALI KHAN CIO Q - Holding

IN YOUR VIEW, WHAT MEASURES CAN BE TAKEN TO FACILITATE SEAMLESS COLLABORATION BETWEEN HUMAN CAPABILITIES AND EMERGING TECHNOLOGIES, OPTIMIZING OPERATIONAL PROCESSES AND DECISIONMAKING?

Technology should compliment human capability rather replacement. The human capabilities can be better organised and made productive using suitable technology to achieve the desire goals.

ADDRESSING CHALLENGES IN HR AND FINANCE, WHAT HURDLES DO YOU FIND MOST SIGNIFICANT WHEN IMPLEMENTING

TRANSFORMATIVE TECHNOLOGIES?

Adoptability is a key challenge, in addition the compliance changes

frequently would add some difficulties over the time.

RELECTING ON POTENTIAL OF TECHNOLOGY, HOW CAN INDUSTRIES LEVERAGE ADVANCEMENTS TO ADDRESS PRESSING SOCIAL AND ENVIRONMENTAL ISSUES, WITHOUT SPECIFYING AI? A combination of technology and human centric approach can potentially solve the current social and environment issues. The key aspect in resolving this is to better collaborate and bring everyone to same platform and thought process to address this challenge and use right technology at various different stages to solve the problems.

CONSIDERING THE INTEGRATION OF TECHNOLOGY INTO VARIOUS ASPECTS OF OUR LIVES, HOW

CAN WE ENSURE THAT TECHNOLOGY ENHANCES HUMAN EXPERIENCES RATHER THAN SUPPLANTING THEM?

Be it AI and any emerging technology can only enhance the human experience; these tools can only bring efficiencies and productivity to what currently human can do. The technology can not supplant humans.

ENVISIONING THE EVOLUTION OF WORKPLACE CULTURE, HOW DO YOU ANTICIPATE THE FUTURE SKILLS LANDSCAPE, AND WHAT STEPS ARE YOU TAKING TO PREPARE YOUR WORKFORCE FOR THESE CHANGES?

a. Firstly the technology is evolving, the key element to stay up to the expectation is to explore the new technologies and its use case

b. Training and awareness is a key to upskill workforce

c. Attending events and other knowledge session help workforce to well aware the competition

d. Connecting the workforce with start-up echo system is another good way to stay on competition.

CONSIDERING THE EVOLVING LANDSCAPE OF BANKING/ HR, HOW DO YOU FORESEE THE ROLE OF TECHNOLOGY IN SHAPING CUSTOMER INTERACTIONS AND SERVICE DELIVERY IN THE FUTURE?

Digital banking and digital currency are hugely a way to go in terms of banking.

Driving Innovation Through Technological Solutions

WHAT TECHNOLOGICAL SOLUTIONS IS YOUR ORGANIZATION LEVERAGING TO DRIVE INNOVATION AND MAINTAIN A COMPETITIVE EDGE WITHIN YOUR INDUSTRY?

Compared to previous years, technologies now offer extensive and innovative solutions across all industries. However, selecting the right solutions

and projects can sometimes pose challenges for organizations. Considering all these perspectives we are implementing solutions that aim to reduce man-hours and increase productivity with innovations. We prefer using cloud solutions

It's important to provide employees with adequate lead time to familiarize themselves with the systems and technologies in place.

FARATHULLAKHAN IT Head IT Services and Consulting Firm

and virtual technologies to help our customers achieve their requirements and business goals. However, we also promote a culture of continuous learning and encourage our teams to stay updated with innovative technologies.

FROM YOUR PERSPECTIVE, WHAT STRATEGIES CAN ORGANIZATIONS EMPLOY TO EQUIP THEIR TEAMS WITH THE REQUISITE SKILLS FOR SUCCESS IN AN EVOLVING TECHNOLOGICAL LANDSCAPE?

Organizations need to implement the following approaches in order to ensure that their teams possess necessary skills: There are multiple training options available, with different formats such as online and inperson sessions, among others.

It's important to provide employees with adequate lead time to familiarize themselves with the systems and technologies in place.

Identify and designate employees who are quick learners and training champions to help foster a culture of collaboration. Coordinate with vendors and suppliers to prepare a training calendar for conducting products related trainings and workshops. Conduct Pilot program in a controlled environment that allows for thorough monitoring and evaluation.

Set SMART goals with Key Performance Indicator (KPI) points regarding training and skills. This will help the organization to effectively

measure and monitor employee skills.

IN YOUR VIEW, WHAT MEASURES CAN BE TAKEN TO FACILITATE SEAMLESS COLLABORATION BETWEEN HUMAN CAPABILITIES AND EMERGING TECHNOLOGIES, OPTIMIZING OPERATIONAL PROCESSES AND DECISIONMAKING?

In my view, following measures will greatly assist the organization in optimizing operational processes and decision-making.

By adopting hybrid models, where automation and human agents work hand-in-hand, each can leverage their respective strengths. Invest in education and training programs for employees that focus on emerging technologies to address the skill gap and ensure successful integration. Implementing collaboration platforms that utilize open APIs and offer cross-platform functionality between human workers and technology. This enables seamless communication and cooperation, allowing for efficient workflows and enhanced productivity. By leveraging these capabilities, organizations can foster a collaborative environment that maximizes the potential of both human expertise and technological advancements. Utilizing social media platforms, where employees can easily share ideas, insights, and resources with one another. Additionally, the use of immersive technologies such as virtual

reality (VR), augmented reality (AR), and mixed reality (MR) can simulate real-life scenarios and facilitate decision-making practice.

ADDRESSING

CHALLENGES IN HR AND FINANCE, WHAT HURDLES DO YOU FIND MOST SIGNIFICANT WHEN IMPLEMENTING TRANSFORMATIVE TECHNOLOGIES?

The HR and Finance teams play vital roles in any organization. However, there are several significant challenges when it comes to implementing transformative technologies. Some of these challenges include the followings:

Investment will play a major role in transforming legacy systems into the latest technologies. However, small to medium-sized industries may find it difficult to afford such investments and may require additional time for this process.

The finance team has confidential information and risk factors that require the new systems and technologies to comply with recommended security features. Workforce realignment and data integration are biggest challenges during digital transformation in finance.

There is often a shortage of skilled professionals with expertise required to drive the transformational technologies. Which demands the organization to address the talent gap and arrange frequent trainings. Changes towards transformative technologies can be

uncomfortable and may face resistance from employees who are accustomed to traditional ways of working. This can make it difficult for them to embrace new technologies and processes.

RELECTING

ON POTENTIAL OF TECHNOLOGY, HOW CAN INDUSTRIES LEVERAGE ADVANCEMENTS TO ADDRESS PRESSING SOCIAL AND ENVIRONMENTAL ISSUES, WITHOUT SPECIFYING AI?

In my view industries can address the social and environmental issues by applying following best practises.

Implementing electronic forms and embracing a paperless approach can help reduce carbon emissions and minimize unnecessary trips to the office. Identify and implement technologies that can minimize power consumption, reduce the need for cooling systems, and optimize space utilization as much as possible.

Create awareness and encourage employees to reduce the usage of office resources and allow them to work from home.

Implement a process to clean and dispose of unused items, ensuring they are recycled properly. Additionally, consider limiting or finding alternatives for such items in the near future.

CONSIDERING

THE INTEGRATION OF TECHNOLOGY INTO VARIOUS ASPECTS OF OUR LIVES, HOW CAN WE ENSURE THAT TECHNOLOGY ENHANCES HUMAN EXPERIENCES

RATHER THAN SUPPLANTING THEM?

Technology enhances human experiences in many areas. Here are few examples:

Technologies like Intranet, portals and communication channels supporting employees to address their communication challenges from remote and hybrid workplaces.

By automating repetitive tasks using AI technology, humans are able to free up their time and focus on areas where their input is required.

Cloud based applications and platforms significantly enhancing interaction and collaboration between employees and reducing their time to perform the tasks.

ENVISIONING

THE EVOLUTION OF WORKPLACE CULTURE, HOW DO YOU ANTICIPATE THE FUTURE SKILLS LANDSCAPE, AND WHAT STEPS ARE YOU TAKING TO PREPARE YOUR WORKFORCE FOR THESE CHANGES?

In consideration of the workplace culture, we are taking following steps to enhance the knowledge of our employees and achieve our business targets.

Mapping skills to individual roles is crucial to keep workers competitive. Through dynamic training and personalized skill building, employees can enhance their capabilities and stay ahead in their respective fields.

Developing strategic plans based on dynamic analysis is essential to mitigate skills gaps through methods such as upskilling, targeted hiring, and job coaching.

We proactively analyse and arrange trainings/events for employees to help them adapt to new technologies and products.

CONSIDERING

THE EVOLVING LANDSCAPE OF BANKING/HR, HOW DO YOU FORESEE THE ROLE OF TECHNOLOGY IN SHAPING CUSTOMER INTERACTIONS AND SERVICE DELIVERY IN THE FUTURE?

Technology plays a major role in shaping customer interactions and service delivery, especially in the banking and HR industries. We foresee the following advancements in these sectors: Utilizing self-service technology, AI-powered chatbots, and virtual assistants can greatly enhance the customer experience by providing prompt responses. Automation technologies will streamline the operations and reduce administrative burdens, leading to improved efficiency and time savings.

Technologies are being developed to create knowledge bases for self-help, allowing customers to efficiently resolve issues on their own without the need for contact with customer support.

Voice biometrics and voice of the customer programs are expected to play a significant role in customer interactions with organizations and banks. This solution provides customers with an additional user-friendly method to authenticate themselves. At the same time, it offers banks strong authentication capabilities across various channels.

Strategies for Success in Banking and HR

WHAT TECHNOLOGICAL SOLUTIONS IS YOUR ORGANIZATION LEVERAGING TO DRIVE INNOVATION AND MAINTAIN A COMPETITIVE EDGE WITHIN YOUR INDUSTRY?

In insurance industry, biggest challenges are not one but manifold and intertwined. Industry is on the cusp of managing the traditional technology and humungous data with below aspects of technological solutions.

a) Cloud Enablement

Coexistance of Human with Human Made Technological capabilities is need to the hour today ironically. In my view, I propose below measures to address.

ANCHAL CHOUBEY HEAD OF IT AND PROJECTS

Confidential

b) Adoption of emerging tech like IOT and ML /AI.

c) Robotic Process Automations

d) Data and Predictive Analytics

e) Blockchain

a) Cloud Enablement:

1. Strategic Alignment: By embracing cloud enablement, insurance entities align their infrastructure with strategic imperatives,

enhancing scalability and flexibility to respond swiftly to market shifts.

2. Cost Optimization: Through cloud adoption, organizations optimize operational costs, moving from capital-intensive models to flexible pay-as-you-go structures, thereby improving financial agility and resource allocation.

3. Enhanced Collaboration: Cloud platforms facilitate seamless collaboration and data sharing across geographically dispersed teams, fostering innovation and accelerating decision-making processes.

b) Adoption of Emerging Tech like IoT and ML/AI:

1. Risk Mitigation: Integration of IoT sensors enables real-time monitoring of insured assets, empowering insurers to proactively mitigate risks and prevent losses, thereby enhancing underwriting accuracy and customer satisfaction.

2. Personalized Offerings: ML/AI algorithms analyse vast datasets to derive actionable insights, enabling insurers to personalize products and services based on individual customer behaviours and preferences, thereby fostering customer loyalty and competitive differentiation.

3. Fraud Detection: ML/AI algorithms detect anomalous patterns and behaviours, empowering insurers to combat fraudulent activities more effectively, safeguarding financial interests and bolstering trust in the insurance ecosystem.

c) Robotic Process Automation (RPA):

1. Operational Efficiency: RPA streamlines repetitive tasks such

as claims processing and policy administration, reducing manual errors and processing times, thereby enhancing operational efficiency and cost-effectiveness.

2. Scalability and Compliance: RPA enables insurers to scale operations rapidly to meet evolving customer demands while ensuring regulatory compliance through standardized and auditable processes.

3. Employee Empowerment: By automating mundane tasks, RPA liberates employees to focus on high-value activities such as customer engagement and strategic decision-making, fostering a culture of innovation and professional development.

d) Data and Predictive Analytics:

1. Risk Profiling: Predictive analytics models leverage historical and real-time data to assess risk profiles accurately, enabling insurers to underwrite policies more effectively and tailor premiums based on individual risk exposures, thereby optimizing risk management strategies.

2. Customer Insights: Data analytics uncover actionable insights into customer behaviour, preferences, and trends, empowering insurers to anticipate customer needs, enhance cross-selling opportunities, and deliver personalized experiences, thereby strengthening customer relationships and loyalty.

3. Claims Management: Predictive analytics algorithms forecast claim probabilities and severity, enabling insurers to expedite claims processing, minimize fraudulent activities, and optimize claim settlements, thereby improving

operational efficiency and customer satisfaction. In addition to the aforementioned technologies, Blockchain solutions offer immutable data records and smart contract capabilities, revolutionizing insurance processes such as underwriting, policy issuance, and claims settlement, thereby enhancing transparency, security, and trust across the insurance value chain.

FROM YOUR PERSPECTIVE, WHAT STRATEGIES CAN ORGANIZATIONS EMPLOY TO EQUIP THEIR TEAMS WITH THE REQUISITE SKILLS FOR SUCCESS IN AN EVOLVING TECHNOLOGICAL LANDSCAPE? I am proponent for keeping human in loop and in centre of all strategies hence to hone any change management we shall equip teams with the requisite skills for success in an evolving technological landscape, organizations can employ the following strategies few if not all -

1. Invest in Continuous Learning Programs: Organizations should establish a culture of continuous learning where employees are encouraged and supported to acquire new skills and knowledge. This can include providing access to online courses, workshops, seminars, and conferences relevant to emerging technologies and industry trends.

2. Promote Cross-Functional Collaboration: Encouraging collaboration between different departments and teams fosters knowledge sharing and enhances problem-solving abilities. Cross-functional projects allow

employees to gain exposure to diverse perspectives and develop interdisciplinary skills essential for navigating complex technological landscapes.

3. Create Opportunities for Hands-On Experience: Offering opportunities for hands-on experience through projects, simulations, and real-world scenarios enables employees to apply theoretical knowledge in practical settings. Providing access to sandbox environments and innovation labs allows teams to experiment with new technologies and methodologies in a low-risk environment.

4. Implement Mentoring and Coaching Programs: Pairing seasoned professionals with junior staff members facilitates knowledge transfer and skill development. Mentorship programs provide guidance, support, and valuable insights into industry best practices, helping employees navigate challenges and accelerate their professional growth.

5. Encourage Adaptive Leadership: Cultivating adaptive leadership skills among managers and team leaders is crucial for navigating technological disruptions effectively. Adaptive leaders embrace change, inspire innovation, and empower teams to adapt to evolving circumstances while maintaining focus on organizational goals and values.

6. Foster a Culture of Innovation and Experimentation -Fail Fast and Learn even Faster: Organizations should create an environment where experimentation and failure are viewed as valuable learning

experiences rather than deterrents to progress. Encouraging risktaking and rewarding innovation incentivizes employees to explore new ideas, technologies, and approaches to problem-solving.

IN YOUR VIEW, WHAT MEASURES CAN BE TAKEN TO FACILITATE SEAMLESS COLLABORATION BETWEEN HUMAN CAPABILITIES AND EMERGING TECHNOLOGIES, OPTIMIZING OPERATIONAL PROCESSES AND DECISIONMAKING?

Coexistance of Human with Human Made Technological capabilities is need to the hour today ironically. In my view, I propose below measures to address this.

1. Human-AI Collaboration Frameworks

- Develop frameworks that outline clear roles and responsibilities for both humans and AI systems. Establishing a structured collaboration framework ensures a harmonious integration of human expertise and AI capabilities.

2. Ethical AI Guidelines:

- Implement and adhere to ethical guidelines that prioritize fairness, transparency, and accountability in AI decision-making. This helps build trust among human collaborators and ensures responsible use of technology.

3. Continuous Learning Initiatives:

- Promote ongoing learning initiatives to upskill employees on emerging technologies. Continuous education ensures that human collaborators stay informed about the capabilities and limitations of new technologies, fostering a

dynamic and adaptive workforce.

4. User-Friendly Interfaces and Interaction Design:

- Invest in intuitive and userfriendly interfaces that facilitate seamless interactions between humans and technology. Design interfaces that are accessible and comprehensible to users, minimizing the learning curve and maximizing user engagement.

5. Explainable AI (XAI):

- Prioritize the development and deployment of explainable AI models. Human collaborators need to understand the reasoning behind AI-driven decisions to build trust and make informed judgments, especially in critical operational processes.

6. Collaborative Decision-Making Platforms:

- Implement collaborative decision-making platforms that enable real-time interaction and feedback between humans and AI systems. These platforms enhance the collective intelligence of teams, allowing them to make wellinformed decisions efficiently.

7. Data Privacy and Security Measures:

- Integrate robust data privacy and security measures to protect sensitive information. Addressing concerns related to data security and privacy is essential for fostering a secure environment where humans feel confident collaborating with advanced technologies.

8. Diversity and Inclusion Initiatives:

- Foster diversity and inclusion within teams working with emerging technologies. Diverse teams bring varied perspectives, enhancing creativity and problem-

solving abilities, ultimately contributing to more effective collaboration with technology.

9. Agile Work Practices:

- Adopt agile work practices that facilitate quick adaptation to technological changes. Agile methodologies empower teams to respond promptly to evolving requirements, ensuring that human and technological capabilities remain aligned with organizational goals.

10. Monitoring and Evaluation Mechanisms:

- Establish robust mechanisms for monitoring and evaluating the effectiveness of humantechnology collaboration. Regular assessments help identify areas for improvement, ensuring continuous refinement of collaborative processes.

These measures aim to create an environment where human capabilities and emerging technologies synergize effectively, optimizing operational processes, and contributing to informed decision-making. For the most recent and specific insights, referring to the latest research papers and industry publications is recommended.

ADDRESSING CHALLENGES IN HR AND FINANCE, WHAT HURDLES DO YOU FIND MOST SIGNIFICANT WHEN IMPLEMENTING TRANSFORMATIVE TECHNOLOGIES?

Challenges in implementing transformative technologies in HR and Finance originates with below themes-

• Resistance to Change:

Employees may resist adopting new technologies due to fear of job displacement or unfamiliarity with the tools, hindering the implementation process.

• Legacy Systems Integration: Integrating transformative technologies with existing legacy systems in HR and Finance can be complex and costly, requiring careful planning and execution to ensure compatibility and data integrity.

• Data Security and Privacy Concerns: Implementing transformative technologies in HR and Finance raises concerns about data security and privacy, especially when dealing with sensitive employee and financial information.

• Skills Gap: The implementation of transformative technologies often requires specialized skills and expertise that may not be readily available within the organization, necessitating investment in training and talent acquisition.

• Regulatory Compliance: Compliance with regulatory requirements in HR and Finance, such as GDPR and financial regulations, poses significant challenges when implementing transformative technologies, as organizations must ensure adherence to legal standards and frameworks.

• Cost Considerations: The upfront costs associated with implementing transformative technologies in HR and Finance can be substantial, requiring careful budgeting and resource allocation to justify the investment and demonstrate ROI.

• Change Management: Effectively

managing organizational change is crucial to the success of implementing transformative technologies in HR and Finance, requiring strong leadership, communication, and stakeholder engagement to navigate cultural shifts and overcome resistance.

• User Adoption and Training: Ensuring widespread user adoption and providing comprehensive training programs are essential for maximizing the benefits of transformative technologies in HR and Finance, as employees need to feel comfortable and proficient in utilizing the new tools and systems.

• Measuring Success and ROI: Establishing clear metrics and KPIs for measuring the success and ROI of transformative technologies in HR and Finance is essential for evaluating performance, identifying areas for improvement, and demonstrating value to stakeholders.

RELECTING ON POTENTIAL OF TECHNOLOGY, HOW CAN INDUSTRIES LEVERAGE ADVANCEMENTS TO ADDRESS PRESSING SOCIAL AND ENVIRONMENTAL ISSUES, WITHOUT SPECIFYING AI? Industries can leverage advancements in technology to address pressing social and environmental issues through various ways like -

Data Analytics for Sustainability: Utilize data analytics to analyse and optimize resource usage, minimize waste, and identify opportunities for sustainable practices within operations and supply chains.

IoT for Environmental Monitoring: Implement IoT sensors to monitor environmental factors such as air quality, water usage, and energy consumption, enabling proactive interventions to mitigate pollution and conserve natural resources.

Blockchain for Supply Chain Transparency: Leverage blockchain technology to enhance transparency and traceability across supply chains, ensuring ethical sourcing, fair labour practices, and sustainable production methods.

Renewable Energy Solutions: Embrace renewable energy solutions such as solar, wind, and hydroelectric power to reduce carbon emissions and transition towards a low-carbon economy, contributing to global efforts to combat climate change.

Smart Cities Infrastructure: Develop smart cities infrastructure powered by IoT, AI, and data analytics to optimize urban planning, transportation systems, waste management, and energy distribution, enhancing quality of life and reducing environmental impact.

Healthcare Innovation: Harness technology to improve access to healthcare services, enhance medical diagnostics and treatment, and empower communities with telemedicine and remote monitoring solutions, addressing healthcare disparities and promoting wellness.

Education Technology (EdTech): Integrate technology into education systems to enhance learning outcomes, expand access to educational resources, and foster digital literacy and lifelong learning

opportunities, empowering individuals and communities to thrive in the digital age. By harnessing the potential of technology in these areas, industries can contribute to building a more sustainable, inclusive, and resilient society while addressing pressing social and environmental challenges.

CONSIDERING THE INTEGRATION OF TECHNOLOGY INTO VARIOUS ASPECTS OF OUR LIVES, HOW CAN WE ENSURE THAT TECHNOLOGY ENHANCES HUMAN EXPERIENCES RATHER THAN SUPPLANTING

THEM?

To ensure technology enhances human experiences without supplanting them, we must prioritize design thinking and user-centred approaches. By understanding human needs, values, and behaviours, technology can be tailored to augment rather than replace human interactions. Encouraging interdisciplinary collaboration between technologists, designers, and social scientists fosters holistic solutions that prioritize human well-being and fulfilment. Continuous feedback loops and user testing ensure that technology evolves in response to changing user preferences and contexts, enhancing its relevance and usability over time. Emphasizing ethical considerations and accountability in technology development promotes transparency, trust, and responsible innovation. Ultimately, by placing human experiences at the forefront of technological

advancement, we can create meaningful connections, enrich lives, and empower individuals to thrive in a digital world.

ENVISIONING THE EVOLUTION OF WORKPLACE CULTURE, HOW DO YOU ANTICIPATE THE FUTURE SKILLS LANDSCAPE, AND WHAT STEPS ARE YOU TAKING TO PREPARE YOUR WORKFORCE FOR THESE CHANGES?

I envision the future skills landscape evolving towards a combination of technical proficiency, soft skills, and adaptability to thrive in a rapidly changing workplace culture. To prepare our workforce for these changes, I am implementing several strategic initiatives:

Continuous Learning and Development Programs: Establishing robust learning and development programs that offer opportunities for upskilling and reskilling in emerging technologies, leadership development, and interpersonal skills enhancement. Talent Acquisition and Retention Strategies: Implementing innovative talent acquisition strategies to attract diverse talent pools with a blend of technical expertise and soft skills, while also focusing on employee retention through competitive compensation, career advancement opportunities, and a positive work environment.

Agile Workforce Planning: Adopting agile workforce planning methodologies to anticipate future skill requirements and adapt quickly to changing business needs, ensuring that our workforce remains agile and responsive to

market dynamics.

Cross-Functional Collaboration: Encouraging cross-functional collaboration and knowledge sharing among teams to foster a culture of innovation, creativity, and continuous improvement.

Emphasis on Emotional Intelligence and Resilience: Prioritizing the development of emotional intelligence, resilience, and adaptability among employees to navigate ambiguity, manage change, and foster strong relationships in diverse work environments.

Investment in Diversity, Equity, and Inclusion (DEI): Promoting diversity, equity, and inclusion initiatives to create a culture of belonging where every employee feels valued, respected, and empowered to contribute their unique perspectives and talents.

Partnerships with Educational Institutions and Industry Bodies: Forming strategic partnerships with educational institutions and industry bodies to stay abreast of emerging trends, access top talent, and collaborate on initiatives that bridge the gap between academia and industry.

Technology Adoption and Digital Literacy: Encouraging the adoption of digital tools and platforms to enhance productivity, collaboration, and innovation, while also providing training and support to ensure digital literacy across the organization.

By embracing these strategies, we aim to build a resilient and future-ready workforce capable of navigating the complexities of the evolving workplace culture and driving sustainable growth and

success in the digital age.

CONSIDERING THE EVOLVING LANDSCAPE OF BANKING/ HR, HOW DO YOU FORESEE THE ROLE OF TECHNOLOGY IN SHAPING CUSTOMER INTERACTIONS AND SERVICE DELIVERY IN THE FUTURE? Customer are going on gadgets, but they are returning to human element at core. In the banking and HR sectors, the role of technology in shaping customer interactions and service delivery will continue to evolve significantly. Here's a practical approach:

Personalized Customer Experiences: Utilize data analytics and machine learning algorithms to analyse customer behaviour and preferences. This enables banks to offer personalized services and product recommendations, enhancing customer satisfaction and loyalty.

Omni-Channel Engagement: Implement omni-channel communication platforms that seamlessly integrate various channels such as mobile apps, websites, social media, and chatbots. This allows customers to interact with the bank through their preferred channels, improving accessibility and convenience.

Automation of Routine Tasks

Automate routine banking processes and HR administrative tasks using robotic process automation (RPA) and AI-powered chatbots. This reduces manual efforts, streamlines operations, and accelerates response times, leading to greater efficiency and cost savings.

Enhanced Security Measures:

Invest in advanced cybersecurity solutions such as biometric authentication, encryption techniques, and real-time fraud detection systems. This ensures the security and integrity of customer data, protecting against cyber threats and unauthorized access.

Predictive Analytics for Risk Management: Leverage predictive analytics to assess credit risk, detect fraudulent activities, and identify potential HR-related risks such as employee turnover or compliance violations. This proactive approach enables banks and HR departments to mitigate risks and make informed decisions.

Digital Onboarding and Recruitment: Implement digital onboarding processes for new customers and digital recruitment platforms for HR purposes. This simplifies the onboarding and recruitment processes, reduces paperwork, and enhances the overall experience for customers and job applicants alike.

Continuous Monitoring and Improvement: Regularly monitor customer feedback, employee engagement levels, and key performance indicators (KPIs) to identify areas for improvement. Use this data-driven approach to refine technology solutions, address pain points, and optimize service delivery processes over time.

By embracing these practical strategies, banks and HR departments can leverage technology to create seamless and engaging customer interactions, streamline operations, and stay ahead in the competitive landscape.

A Strategic Imperative

TechOps

Streamline their IT infrastructure and improve operational efficiency, which can result in lower costs and increased productivity.

Competency Framework

Assess your current capabilities architecture and identify areas for improvement, helping you to make informed decisions about where to invest your technology resources

TechSust Align

Optimize and improve your technology systems, ensuring they are operating at peak efficiency and effectively supporting your business goals.

Biz Insights DXT

Provide advanced analytics services, leveraging the latest technologies and techniques to help you turn your data into actionable insights.

Develop a digital strategy that aligns with your business objectives, enabling you to stay ahead of the curve in a rapidly changing digital landscape.

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