ENX December 2017 Elite Dealer Issue by ENX Magazine

VOLUME 24 NO. 12 DECEMBER 2017

Connecting People, Ideas and Products in the Document Technology Industry since 1994 Connecting People, Ideas and Products in the Document Imaging Industry since 1994

engage ‘n ‘n exchange engage exchange

2017 ELITE DEALERS G

2017 I

A eW e e k In I M

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SETTING STANDARDS OF EXCELLENCE TOP 10 STORIES OF 2017 engage ‘n exchange

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ENX Magazine PO Box 2240 Suite 729 Toluca Lake, CA 91610-0240 USA tel: 818-505-0022 / fax: 818-505-9972 email: enx@pacbell.net tel: 818-505-0022 ENX Magazine www.enxmag.com fax: 818-505-9972

PO Box 2240 Suite 729 Toluca Lake, CA 91610-0240 USA

email: enx@pacbell.net www.enxmag.com

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EXPAND YOUR PORTFOLIO AND YOUR CUSTOMER BASE like never before with the new Epson WorkForce Enterprise. Realize the potential of new customers with a Multi-Function Printer that makes printing in color more affordable and prints 100 pages of color in 60 seconds. And because they’re easy to maintain, you’ll spend less time servicing the machines, and more time profiting from them. It’s time to rethink your portfolio. It’s time to think about Epson. Learn more at Epson.com/WorkForceEnterpriseProfit

OF COLOR IN 100 PAGES 60 SECONDS

WORKFORCE ENTERPRISE EPSON, PrecisionCore and WorkForce are registered trademarks, EPSON Exceed Your Vision is a registered logomark and Better Products for a Better Future and Epson Connect are trademarks of Seiko Epson Corporation. All other product and brand names are trademarks and/or registered trademarks of their respective companies. Epson disclaims any and all rights in these marks. Copyright 2017 Epson America, Inc. CPD-53423 2/17

Becky Anderson, Director, Vendor Relationship Development, GreatAmerica Financial Services; Ray Fuentes, President, Edwards/Virginia Business

BUILD FOR TOMORROW “At Edwards/Virginia Business, we are dedicated to helping our customers evolve into the workplace of the future. Our partnership with GreatAmerica Financial has always supported our long-term goals. We’re not just a number to them.” Ray Fuentes, President Edwards/Virginia Business Systems

Congratulations to Edwards/Virginia Business Systems and all of the ENX 2017 Elite Dealers!

Staff

Connecting People, Ideas and Products in the Document Technology Industry since 1994

engage ‘n exchange

DECEMBER 2017

VOLUME 24 NO. 12

In This Issue 2017 ELITE DEALERS G

2017 I

A eW e e k In I M

engage ‘n exchange

SETTING STANDARDS OF EXCELLENCE TOP 10 STORIES OF 2017 engage ‘n exchange

engage ‘n exchange

ENX Magazine

PO Box 2240 Suite 729 Toluca Lake, CA 91610-0240 USA

16 17 17 20 26 44 80 100 120

tel: 818-505-0022 fax: 818-505-9972 email: enx@pacbell.net www.enxmag.com

Susan Neimes Publisher & Managing Editor

STATE OF THE INDUSTRY

Top 10 Stories of 2017

2017 ELITE DEALERS: Setting Standards of Excellence

Erik Cagle Editorial Director

Elite Dealers $300+ Million Elite Dealers $200+ Million Elite Dealers $100 Million to $200 Million Elite Dealers $50 Million to $100 Million

Ronelle Ingram

Elite Dealers $20 Million to $50 Million

Contributing Editor

Elite Dealers $10 Million to $20 Million Elite Dealers $5 Million to $10 Million Elite Dealers Less Than $5 Million

130 2017 ELITE DEALERS INDEX 132 DISPLAY ADVERTISERS INDEX

Christina Kim Editor

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La Revista del Distribuidor Dealer Source

Corporate Office

Susan Neimes - susan@enxmag.com | Erik Cagle - erik@enxmag.com 10153 1/2 Riverside Drive, Suite 729 | Toluca Lake, CA 91602 | tel. 818-505-0022 • fax. 818-505-9972 ENX Magazine is published monthly by Affinity Business Communications, Inc. Any inquiries should be sent to: enx@pacbell.net or mailed to the corporate office. Copyright ©2017 by ENX Magazine printed in the U.S.A. All reproduction in whole or part is prohibited without written permission. Cover photo from depositphotos.com

•

www.enxmag.com | December 2017

We Saw It In ENX Magazine

Since 1985

Your Prime Source T EL: 800.729.8320

FAX: 800.829.0292

INNOVATIVE • SMART • SIMPLE **ALL REBATE PROMOS ARE VALID WHILE SUPPLIES LAST!**

AUTHORIZED DISTRIBUTOR

M2040DN M2540DW

M2635DW M2640IDW

B&W Copy, Print, Color Scan, w/ Network, Duplex, Fax (Opt on M2040dn)

B&W Copy, Print, Color Scan, with Network, Duplex, Fax

• 42 pages per minute • 350-Sheet Paper Capacity • 50-Sheet DSDP

• 37ppm (M2635DW) • 42ppm (M2640IDW) • 512MB Memory

CS-306ci CS-356ci CS-406ci

COPY PRINT SCAN FAX*

Color Multifunction Systems

M6535CIDN

M6035CIDN

Color Copy, Print, Scan, with Network, Duplex

• 37/37ppm (BW/Color) • 250-Sheet Tray • 100-Sheet MPT • 1GB Memory • 33.6 Kbps Fax

• 37/37ppm (BW/Color) • 250-Sheet Tray • 100-Sheet MPT • 1GB Memory

AirPrint

200

M2635DW

Rebate

P5021CDW P5026CDW

Color Copy, Print, Scan w/ Network, Duplex, Fax (Opt)

Color Printer with Wireless Network, Duplex

• 22 pages per minute (BW/Color) (5521CDW) • 27ppm (BW/Color) (5526CDW)

• 22ppm (BW/Clr) (P5021CDW) • 27ppm (BW/Clr) (P5026CDW) • 512MB Memory • 250-Sheet Paper Drawer • 50 Sheet MPT

DP-5110 PACKAGE

SALE!

CS-406ci

2100 Rebate

CS-356ci/406ci only

M5526CDW

Rebate

250 $350

P5021CDW

P5026CDW

Rebate

120 $290

SPECIAL SALE!

• 300-Sheet Space-Saving

• Wireless Print/Scan

Internal Finisher (Option)

B&W Copy, Print, Scan with Network, Duplex, Fax (Option)

Color Copy, Print, Scan with Network, Fax (Option)

• 25 pages per minute (6525MFP) • 30 pages per minute (6530MFP) • Up to 1,600 Sheets • 33.6 Kbps (Option)

• 20ppm BW/Color (C8520MFP) • 25ppm BW/Color (C8525MFP)

PRICING!

CS-2552ci Color Copy, Print, Scan with Network, Duplex, Fax (Option) • 25ppm BW/Color • Dual 500 Sheets • 150-Sheet MPT • 33.6 Kbps Fax (Option)

300

Rebate

P2040DW

• 32/32ppm (BW/Color) • 250-Sheet Tray • 50-Sheet MPT • 75-Sht RADF • Wireless Printing • 33.6 Kbps Fax

• 42 pages per minute • 250-Sheet Drawer, 100-Sheet MPT

Rebate P2235DW

Mobile Print Compatible

• 600-Sheet Capacity

FS-C8520MFP FS-C8525MFP

Rebate

Color Copy, Print, Scan, with B&W Printer with Network Network, Duplex and Duplex

• 42ppm BW/Color (406ci) • 33.6 Kbps Fax (Option)

FS-6525MFP FS-6530MFP

BEST

CS-356ci

Rebate

(PACKAGE 2) SPECIAL

PRICING!

CALL FOR

300

1900 M6530CDN

• 32ppm BW/Color (306ci) • AirPrint & Kyocera

M5521CDW

DP-5100 Rebate

• 37ppm BW/Color (356ci)

CALL FOR

BEST

Rebate

(PACKAGE 1)

M5521CDW M5526CDW

l Specia ! e l Sa

700

$ FREE! 700

150 $280

CS-306ci

Up to

M2640IDW

CALL FOR

BEST PRICING!

35 B&W Printer with Duplex and W-Ntwrk

300

l Specia Sale!

Rebate

CS-3011i CS-3511i

M3040IDN/M3540IDN M3550IDN/M3560IDN

B&W Copy, Print, Scan with Printer Network, Fax (Option)

B&W Copy, Print, Color Scan with Network, Duplex, Fax (Option on M3040idn)

• 30 pages per minute (3011i) • 35 pages per minute (3511i) • Dual 500 Sheets • 33.6 Kbps Fax (Option)

• 42ppm (M3040/3540idn) • 52ppm (M3550idn) • 62ppm (M3560idn)

AirPrint

FREE! $

650

Rebate

l Specia ! Sale

Up to

2100

Rebate

l Specia ! Sale

DP-7100

550

Rebate

FREE! l Specia ! Sale

DP-7100

500

Rebate

l Specia ! Sale

Up to

500

Rebate

7” LED Touch Panel

All supplies & Parts available for prompt delivery! ENX Magazine | www.enxmag.com

All prices, rebates, and availability are subject to change without notice. Please call us to confirm.

Nuworld is not responsible for typographical errors or inaccurate specifications. Registered trademarks are properties of their respective owners.

Copiers • Printers • MFPs • Faxes • Scanners E m a il: info @ n u w o rld in c.co m

Order Online! www.nuworldinc.com

Blind Drop Shipping

Copiers, Faxes, MFPs, Printers, Scanners

FAX-2840

MONOCHROME & COLOR

$177

• 27 pages per minute (Copy/Print) • 32MB Memory • 33.6 Kbps Super G3 Fax Speed

HL-L5100DN

40ppm Color Printer • Duplex • Network..........................

HL-L2340DW

27ppm B&W Printer • Duplex • Wireless Network..........

BIG SALE! BIG SALE!

PANAFAX UF-5500

PANAFAX UF-6200

• 33.6 Kbps Fax • 8MB Memory • 24ppm • 30-Sheet ADF

• 33.6 Kbps Fax • 8MB Memory • 6.5ppm • 50-Sheet ADF

DP-MC210D

DP-MC210S1

• 21/21ppm (BW/Color) • Duplex Unit

• 21/21ppm (BW/Color) • Duplex Unit 2nd 520-Sheet Tray

$429

Color Multifunction

BIG SALE!

FAX-4100e

BIG SALE!

PPF-4750e

BIG SALE! UB-5335 2-Panel Electronic

High Speed Laser Fax | 33.6Kbps Super G3.................

High Perf. Laser Fax | 33.6Kbps | Network.....................

MFC-8220

B&W Laser AIO | 21ppm | 32MB Memory.......................

BIG SALE!

MFC-9330CDW

BIG SALE!

MFC-J5720DW

BIG SALE!

Color Digital MFC | 23ppm | Dplx | Wireless Network.....

Color InkJet AIO | 35/27ppm (BW/Color).......................

MFC-L2740DW

BIG SALE!

MFC-L5700DW

BIG SALE!

B&W AIO | 32ppm | Duplex | Wireless Network............

B&W Laser Printer | 42ppm | Dplx | Wireless Network...

MFC-L8610CDW

BIG SALE!

MFC-L8900CDW

BIG SALE!

33ppm Color MFP • Duplex • Network.............................

33ppm Color MFP • Duplex • Wireless Network..............

• 26ppm BW (M266N) • 31ppm BW (M316N) • 35ppm BW (M354N) • 2 x 500-Sheet Paper Drawers, 100-Sheet MPT

BIG

$459

UB-5835

2-Panel Electronic White Boards w/ Integrated Printer

• 50” Diagonal • USB Flash Memory Interface BLOWOUT

• 62.1” Diagonal • USB Flash Memory Interface BLOWOUT

$949

$1159

UB-7325

SALE!

SALE! UB-5338C / 5838C

• 62.1” Diagonal • 4-Panel Electronic Board BLOWOUT

• 63” Diagonal (UB-5338C) • 76” Diagonal (UB-5838C) • 1.8” Color LCD BLOWOUT

Interactive Electronic White Board w/ Integrated Printer

• 40 pages per minute • 500-sheet paper drawers

BIG

SALE!

• 25/25 pages per minute (BW/Color)

SALE!

899

REBATE AFTER REBATE

SALE!

60ppm Color Scanner for PC & MAC

DR-C240 30ppm B&W/ Grayscale/ Color (Simplex)

899

INCREDIBLE

DEAL! i2420 SCANNER

DR-C225 25ppm B&W/ Grayscale/ Color (Simplex)

40ppm Desktop Scanner

695

MP301SPF

31 page per minute B&W Copier • 1GB RAM Memory • 50-Sheet Auto Reverse • 250 Sheets Tray Document Feeder (Input Capacity) • 600 x 600 dpi Resolution • 100 Sheets (Bypass)

MP501SPF................$200 REBATE MP2501SP...............................$1869 MP2555SPAD..........................$2849 SP 3600SF............................BIG SALE! $50 REBATE! SP 3610SF.............................................. SP 4510DN............................................. $40 REBATE! SP 4510SF.............................................. $100 REBATE! SP 5200DN............................BIG SALE! SP 5210SR............................BIG SALE! $100 REBATE! SP 5300DN............................................. SP 5310DN............................................. $150 REBATE!

BLOWOUT SPECIAL!

ALL REBATES ARE VALID THROUGH DECEMBER 31, 2017

IPF 770 IPF 770MFP

IPF PRO4000 IPF PRO4000S

24-inch Large Format Printer

44-inch Large Format Printers

3999

350 $885

(IPF 770)

CT-S310II

160mm/s/384K Mem.

CT-S601

200mm/s/384K Mem. Image shown: CT-S310II

IPF PRO2000

36-inch Large Format Printers

Rebate

SALE!

$75 REBATE! SP C250DN............................................. $30 REBATE! SP C340DN............................................. SP C342DN...........................BIG SALE! SP C440DN............................................. $100 REBATE! SP 5200S...............................BIG SALE! SP 5210SF.............................BIG SALE! SP C250SF............................BIG SALE! SP C252SF............................BIG SALE!

SD622

CALL FOR SPECIAL PRICING

BIG

MPC306SPF............................$1975 MPC2004EX............................$2649 MPC2504EX............................$3845

WIDE FORMAT PRINTERS

Digital Duplicators • 80-100-130 sheets per minute • 600 x 600 dpi Scan Resolution • 1,000-Sheet Tray

1279

IMAGEPROGRAF

INCREDIBLE

MX-C301W

PLEASE CALL FOR REBATE INFORMATION!

LASERJET M402DNE/DW..........................................$100 REBATE LASERJET M426FDN/FDW........................................$120 REBATE LASERJET M521DN...................................................$180 REBATE LASERJET M501DN...................................................$120 REBATE LASERJET M506N/DN...............................................$150 REBATE COLOR LASERJET M254DW........................................$50 REBATE COLOR LASERJET M180NW.......................................$50 REBATE COLOR LASERJET M281FDW.....................................$50 REBATE COLOR LASERJET M477FNW/FDW.........................$130 REBATE COLOR LASERJET M477FDN...................................$160 REBATE COLOR LASERJET M452NW....................................$120 REBATE COLOR LASERJET M452DN/DW.............................$150 REBATE COLOR LASERJET M570DN.....................................$200 REBATE COLOR LASERJET M553N........................................$120 REBATE COLOR LASERJET M553DN.....................................$160 REBATE

DEAL!

SD375

$899

REBATE AFTER REBATE

Multifunctions

DOCUMENT SCANNER Fi-7160

• 30 pages per minute

$620

ALL REBATES ARE VALID WHILE SUPPLIES LAST!

DOCUMENT SCANNERS

SALE!

MX-C250

150

• 30 pages per minute

$169

2-Panel Electronic Color White Boards

BIG SALE!

MX-C300W

LASERJET M605X

58ppm B&W Duplex, Network-Ready Printer

REBATE AFTER REBATE

White Boards w/ Integrated Printer

BUY

MX-B402

• 26ppm BW/Color (2616N) • 31ppm BW/Color (3116N) • 600 x 600 dpi Resolution • 600-Sheet Paper Capacity • 100-Sheet RSPF • 3GB Memory + 320GB HDD

$100

$499

GREAT

SALE!

MX-2616N MX-3116N

LASERJET M402N

40ppm B&W Duplex, Network-Ready Printer

Color Multifunction

MFPs MX-M266N MX-M316N MX-M354N

Hi Speed Laser Fax

ALL REBATES ARE VALID WHILE SUPPLIES LAST!

$645

DCP-L2540DW

30ppm B&W Copier • Duplex • Wireless Network..........

LASERJET PRINTERS & MFPS

MULTIFUNCTIONS PRINTERS FAXES PANABOARDS Hi Speed Laser Fax

High Speed Laser Fax

Same Day Shipping

CT-S801

BIG

SALE!

300mm/s/384K Mem.

Rebate

(IPF 770MFP)

400

Rebate

825 $800

Rebate

(IPF PRO4000) (IPF PRO4000S)

IPF680/685 24-INCH LARGE FORMAT PRINTERS.......$360/$400R IPF780/785 36-INCH LARGE FORMAT PRINTERS......up to $1100R IPF830/840/850 44-INCH LF PRINTERS..................up to $1625R IPF PRO6000S 60-INCH LF PRINTER...................$1300 REBATE TX-3000/4000 UP TO 44-INCH LF PRINTERS..........up to $1375R

Parts Order Hotline: 562.977.4949

All prices, rebates, and availability are subject to change without notice. Please call us to confirm.

Nuworld is not responsible for typographical errors or inaccurate specifications. Registered trademarks are properties of their respective owners.

NBS / ENX | December 2017

Since 1985

Your Prime Source T EL: 800.729.8320

FAX: 800.829.0292

INSTANT REBATE SALE! ALL INSTANT REBATE PROMOS ARE VALID THROUGH DECEMBER 31, 2017 TO CANON PREMIER PARTNERS OR WHILE SUPPLIES LAST!

• PRINT • COPY • SCAN • FAX

MF236N MF247DW MF249DW

MF414DW MF416DW

• PRINT • COPY • SCAN • FAX

• 35ppm • 250 Shts, 50-Sht MPT • 33.6 Kbps Fax Super G3 • PS (MF416DW)

REBATE MF249DW

MF419DW MF515DW

• PRINT • COPY • SCAN • 35ppm (419DW) • FAX • 42ppm (515DW) • 500 Shts + 100-Sht MPT • Duplex Versatility, W-Ntwrk Both models can only be sold to 3P Authorized Dealers!

Both models can only be sold to 3P Authorized Dealers!

125 200

REBATE

MF414DW

MF416DW

LBP251DW LBP253DW

B&W Laser Duplex Printers with Wireless Network • 30ppm (LBP251DW) • 35ppm (LBP253DW)

75 125 $

REBATE

MF419DW

MF515DW

LBP312DN

B&W Laser Duplex Printer with Network • 45 pages per minute • 550 Sheets + 100-Sheet Multipurpose Tray

REBATE

LBP251DW LBP253DW

• Up to 35 pages per minute • 256MB Memory • 500 Sheets + 50-Sheet MPT • Duplex Versatility • 33.6 Kbps Fax Super G3 (D1550)

125

REBATE

250 175 $REBATE

REBATE D1520

375 200 $REBATE

810CDN

820CDN

125 $135

REBATE

MF634CDW MF731CW

Color Laser Duplex Printer with Wireless Network • 28/28ppm (BW/Color) • 250 Sheets + 50-Sheet Multipurpose Tray

B&W Laser Duplex Printers with Network

210 175 $REBATE

REBATE

LBP351DN LBP352DN

• 33.6Kbps • 19ppm Print (L100) • 26ppm Print (L190)

• Duplex (L190)

Image Shown: FAXPHONE L190

LBP654CDW

LBP351DN LBP352DN

Both models can only be sold to 3P Authorized Dealers!

120 165 $REBATE

MF733CDW MF735CDW

• 19/19ppm • SCAN (BW/Color) • FAX (MF634CDW) • 28/28ppm (BW/Color) (MF731CDW) • Wireless Network

• PRINT • COPY • SCAN • FAX

REBATE

FAXPHONE L100 MF634CDW FAXPHONE L190 MF731CW •• PRINT COPY LASER FAX BASED MFPS

• 26ppm (BW/Color (MF810Cdn) • 36ppm (BW/Color (MF820Cdn) • 550 Sheets + 1-Sheet Multipurpose Tray • Duplex Versatility MF820CDN can only be sold to 3P Authorized Dealers!

• 28/28ppm (BW/Color) • 1200 x 1200 dpi Resolution (Print) • 250-Sheet Cassette, 50-Sheet Multipurpose Tray • 50-Sheet Duplex DF • 1GB Memory (Copy/Print) • UFR II (Host-Based), PCL 5c/6, Adobe PS (MF735CDW) • Duplex, Wireless Network • 33.6 Kbps Fax Speed

D1550

MF810CDN MF820CDN

• 58ppm (LBP351DN) • 65ppm (LBP352DN) • 500 Sheets + 100-Sheet Multipurpose Tray • 1GB Memory

LBP253DW can only be sold to 3P Authorized Dealers!

MF733CDW MF735CDW

D1520 D1550 • PRINT • COPY • SCAN • FAX

• 24ppm (MF236N) • 28ppm (MF247DW, MF249DW) • 600 x 600 dpi Resolution • 250-Sheet Cassette + 1-Sheet Multipurpose Tray • 512MB Memory (Copy/Print) • Duplex, Wireless Network (MF247DW, REBATE MF249DW) MF236N

• PRINT • COPY • SCAN • FAX

REBATE

L100

L190

LBP712DN

Color Laser Duplex Printer with Network • 40/40ppm (BW/Color) • 550 Sheets + 100-Sheet Multipurpose Tray

REBATE

All supplies & Parts available for prompt delivery! ENX Magazine | www.enxmag.com

All prices, rebates, and availability are subject to change without notice. Please call us to confirm.

Nuworld is not responsible for typographical errors or inaccurate specifications. Registered trademarks are properties of their respective owners.

Copiers • Printers • MFPs • Faxes • Scanners E m a il: info @ n u w o rld in c.co m

Order Online! www.nuworldinc.com

Blind Drop Shipping

Same Day Shipping

MFPs & PRINTERS

ALL INSTANT REBATE PROMOS ARE VALID WHILE SUPPLIES LAST!

CLX-8640ND / CLX-8650ND

Color Duplex Copy, Print, Color Scan, Fax, Network

B&W Copy, Print, Color Scan, Fax, Network

• 40 pages per minute (BW/Color) (CLX-8640ND) • 51 pages per minute (BW/Color) (CLX-8650ND) • 520-Sheet Cassette + 100-Sheet Multipurpose Tray CLX-8640ND

• 35 pages per minute • 500 Sheets $ Input, 50 AFTER Sheets $ MPT

CLX-8650ND

$300 $500 REBATE

REBATE

SL-C1860FW SL-C2670FW

Color Duplex, Copy, Print, Scan, Fax, Wireless Network • 19/19ppm (BW/Color) (C1860FW) • 27/27ppm (BW/Color) (C2670FW)

SL-C2670FW

$70 REBATE

SL-M3370FD

B&W Duplex, Copy, Print, Color Scan, Fax, Network • 35 pages per minute • 250-Sheet Input Capacity • 50-Sheet ADF • 33.6 Kbps Fax

BIG SALE! CLP-775ND

Color Laser Printer with Network • 35/35ppm (BW/Color) • 500-Sheet Input Capacity • 9600 x 600 dpi Resolution

BIG SALE!

SCX-5935NX SSpaelec!ial SL-M5370LX

SL-M2070FW

B&W Duplex Copy, Print, Scan, Fax, Wireless Network • 21 pages per minute • Up to 1200 x 1200 dpi Res. • 150-Sheet Input Capacity • 33.6 Kbps Fax Speed

B&W Duplex Copy, Print, Color Scan, Fax, Network • 42 pages per minute • 550-Sheet Input Capacity • 100-Sheet MPT • 33.6 Kbps Fax Speed

Color Duplex Laser Printer with Wireless Network • 27/27ppm (BW/Color) • Duplex Built-In • 250-Sheet Input Capacity

BIG SALE!

579 AFTER

365

REBATE

SINGLE UNIT

3+ UNITS

B&W Duplex Copy, Print, Scan, Fax, Wireless Network • 29 pages per minute • Up to 4800 x 600 dpi Res. • 250-Sheet Input Capacity • 33.6 Kbps Fax Speed

SL-M3870FW SL-M4070FR

B&W Duplex, Copy, Print, Color Scan, Fax, Network • 40 pages per minute SL-M3870FW

REBATE

BIG SALE!

REBATE

SL-X3280NR Color Copy, Print, Color Scan, Fax, Network • 28/28 pages per minute (BW/Color) • 520-Sheet Input Cassette (x2), 100-Sheet Multipurpose Tray

SL-M4070FR

$90 REBATE

SL-M4062FX

B&W Duplex Copy, Print, Color Scan, Fax, Network • 42/42ppm (BW/Color) • 550-Sheet Input Capacity • 50-Sheet MPT • 33.6 Kbps Fax Speed

SL-M4580FX SL-M4583FX

B&W Duplex, Copy, Print, Color Scan, Fax, Network • 47 pages per minute SL-M4580FX

$200 REBATE

$200

BIG SALE!

REBATE

BIG SALE!

SL-M2885FW

$105

$200

B&W Duplex Laser Printer with Network • 42ppm (BW/Color) • Duplex Automatic • 550 Sheets • 9600 x 600 Resolution

$200 REBATE

• 30 pages per minute • 520-Sheet Input Cassette (x2), 100-Sheet Multipurpose Tray

SL-C4012ND

• 55 pages per minute • 520-Sheet Input Cap. • 100-Sheet MPT • 33.6 Kbps Fax Speed (Option)

385

REBATE

B&W Copy, Print, Color Scan, Fax, Network

BIG SALE! SL-C2620DW

SL-K3300NR

BIG SALE! SL-M4080FX

599

B&W Duplex Copy, Print, Color Scan, Fax (Opt), Network

SL-M3320ND SL-M3820DW B&W Duplex, Copy, Print, Color Scan, Fax, Network • 35ppm (M3320ND) • 40ppm (M3820DW) • 250-Sheet Input Cap.

SL-M3820DW

$35 REBATE

SL-M4583FX

$455 REBATE

SL-M4020DN

B&W Duplex Laser Printer with Network • 42 pages per minute • Duplex Built-In • LCD 2 Line

BIG SALE!

SL-M4530DN

B&W Duplex Laser Printer with Network, Touch Screen • 47 pages per minute • Duplex Automatic • 550-Sheet Capacity

$200 REBATE

Parts Order Hotline: 562.977.4949

All prices, rebates, and availability are subject to change without notice. Please call us to confirm.

Nuworld is not responsible for typographical errors or inaccurate specifications. Registered trademarks are properties of their respective owners.

NBS / ENX | December 2017

WINTER

Since 1985

SALE

SAVE BIG! MAXIMIZE PROFIT

WHILE SUPPLIES LAST!

BTA CHANNEL EXCLUSIVE PRINTERS

AUTHORIZED PRINTER PARTNER PROGRAM ALL REBATE PROMOS & DEALER SPIFFS ARE VALID WHILE SUPPLIES LAST!

Comprehensive up to 3-Year Warranty

MPS3537MC+MFP ES8473X MFP 37/35ppm in BW/Color

35/35ppm in BW/Color

OKI ES8473 Series COPY

255

SPIFF

REBATE

350 CALL FOR SPECIAL PRICING!

MPS4242MC+ MFP ES8473C MFP 42/42ppm in BW/Color

510

250

REBATE $

REBATE

SPIFF

ES5473 MFP

31/31ppm (BW/Color)

150

REBATE

350

100

SPIFF

42/42ppm (BW/Color)

300 REBATE

250

SPIFF

CALL FOR SPECIAL PRICING!

585 REBATE

CALL FOR SPECIAL PRICING! 37/35ppm (BW/Color)

295

REBATE

45 pages per minute in BW (Print)

315

SPIFF

REBATE

42/42ppm (BW/Color) $

SPIFF

CALL FOR SPECIAL PRICING!

$ LOW TONER CPC: $0.004

SPIFF

CALL FOR SPECIAL PRICING! 37/35ppm in BW/Color

195

300

100

REBATE $

*Comes with a full set of standard toners

872

100

SPIFF

42/42ppm (BW/Color)

250

SPIFF

CALL FOR SPECIAL PRICING!

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TOP 10 Erik Cagle

State of the Industry News Briefing

Stories of 2017

ALL EYES ON THE FUTURE For the document imaging industry, 2017 has been highly eventful, including a spate of new technology innovations, the continued movement toward managed services and the onslaught of mergers and acquisitions among dealers and manufacturers.

&A activity is another indication of market contraction as smaller entities give way to well-fortified businesses that can offer a vast network of product and service offerings, along with greater sales and administrative firepower. It behooves the “mom and pop” shops to focus on differentiation through quality technical service and customer intimacy as these behemoths continue to expand. It behooves the “mom and pop” shops to focus on differentiation through quality technical service and customer intimacy as these behemoths continue to expand. You can find credible examples of this in our roster of Elite Dealers. But the best place to start is taking a look at what ENX Magazine has identified as the most compelling narratives of 2017. We’ve assembled a Top 10 list of the biggest news stories and trends that have impacted the dealer channel and will undoubtedly have long-term ramifications on the way it does business. Here are the Top 10, in no particular order:

KONICA MINOLTA INTRODUCES THE WORKPLACE HUB. The cornerstone of

its Workplace of the Future platform, the Workplace Hub was five years in the making for Konica Minolta. The Hub integrates

•

hardware, software and services across an organization’s entire IT ecosystem. A multi-vendor device, the manufacturer calls it the most connected intelligent-edge platform for the Workplace of the Future. One of the most exciting aspects of the Hub is its integration of the Internet of Things (IoT), artificial intelligence and decision-support capabilities. This forward-thinking approach addresses the expectation of greater demand for collaboration and data-driven decision making in a mobile-friendly, secure environment. The Hub itself includes a Konica Minolta MFP, a server based on Hewlett-Packard Enterprise (HPE) technology, local and cloud storage, and secure WiFi access points. The company also provides software to securely manage locally and cloud-stored data. Manufactured with anticipation of future needs, the Hub seems poised to continue to grow and evolve a step ahead of current technologies.

THE ONSLAUGHT OF CYBERCRIME. At

numerous industry conferences, cybercrime and the importance of network security was a familiar topic of conversation. Data protection specialist Datto conducted a survey that found ransomware attacks cost U.S. businesses $75 billion dollars’ worth

www.enxmag.com | December 2017

of downtime in the form of lost sales, lost data, and the loss of confidence between businesses. High-profile breaches of major corporations such as Merck, Target, Home Depot and Equifax left millions of Americans’ data in the hands of thieves. Most alarming: 80 percent of data hijacks are committed against the SMB space, the subset most likely to be lacking in data backup and disaster recovery. Many manufacturer product offerings address network security and IT awareness. HP enlisted actor Christian Slater to star in a series of videos demonstrating how cybercriminals can infiltrate a business’ network and gain access to unencrypted and confidential data.

XEROX LOOKS TO FUTURE OF WORK.

Xerox Corp. rolled out the largest and most ambitious product release in its history with the unveiling of 29 AltaLink and VersaLink printers and multifunction devices in its ConnectKey portfolio, then took to the road to host a Future of Work Global Tour that encompassed dozens of stops in 25 countries. These devices, dubbed Workplace Assistants, boast a user interface that emulates a smartphone and has an open API to allow for app integration in addition to the scores of apps that are preloaded and available through the Xerox App Gallery. The ConnectKey technology provides for mobile printing, advanced security, a personalized user experience and optimized managed print services capabilities.

LEXMARK LOSES LANDMARK SUPREME COURT CASE. The U.S. Supreme

Court ruled almost unanimously against Lexmark in its case against Impression Products regarding U.S. and international patent exhaustion. Impression Products refurbishes, refills and resells toner ink cartridges, including from Lexmark, which argued the practice violated its patents. The matter before the court was whether restrictions placed on a patented product could be enforced through a patent-infringement suit. In the past, that had been the case, but the high court wrote that Lexmark exhausted its patent rights because “a patentee’s decision to sell a product exhausts all of its patent rights in that item, regardless of any restrictions the patentee purports to impose. As a result, even if the restrictions in Lexmark’s contracts with its customers were clear and enforceable under contract law, they do not

We Saw It In ENX Magazine

entitle Lexmark to retain patent rights in an item that it has elected to sell.” However, the court also said that if the patentee negotiated a contract with the purchaser that restricted the purchaser’s right to sell the product, then the patentee would be able to enforce that restriction but not via a patent-infringement lawsuit. Still, the ruling could have unintended consequences, according to Charles Brewer, president of Actionable Intelligence. “Now that patent rights are deemed exhausted upon the first sale, we expect to see a lot more remanufactured products coming into the U.S. from overseas companies,” Brewer said. “The price of cores will also drop because more empties will be imported, too. It’s a big win for the remanufacturing industry, but there is a down side. With many restrictions lifted on legitimately remanufactured cartridges, more clones are likely to come into the U.S. as well. U.S. Customs will have trouble differentiating between what’s a legit reman and what’s a clone.”

SBB Road Shows in Las Vegas, Philadelphia and Kansas City, MO, to provide fivehour presentations on the topic. It won’t completely replace the cost-per-page platform, but SBB is quickly gaining favor in the document imaging industry.

KYOCERA

ACQUIRES

DATABANK.

KYOCERA Document Solutions America obtained DataBank IMX, a provider of document scanning, data capture and enterprise content management (ECM) software. DataBank is the single largest North American reseller of the Hyland OnBase ECM solution. The acquisition helped KYOCERA strengthen its dealer offerings for ECM, business process improvement and document business process outsourcing, which are vital foundations of its Total Document Solutions (TDS) 2.0.

THE MOVEMENT TOWARD SERVICES VERSUS HARDWARE. One of the com-

ta made is 30th acquisition in the past five years when it added Muratec, a manufacturer of MFPs, managed document solutions and cloud services. Muratec also provides digital and industrial label machines. The move gave Konica Minolta solid A4 blackand-white technology and greater inroads to growing its industrial printing business. Around the same period, Konica Minolta brought aboard TLS.NET, a managed IT services company that specializes in voice, cloud and IT solutions. TLS was added to the company’s All Covered IT Services division, providing another tool for clients to move their company’s voice services to the cloud, resulting in greater scalability and security.

mon themes discussed by dealers, analysts, consultants and other observers is the migration away from providing hardware only to offering managed services of all types— print, IT/network, document services, security, facilities, even water and any other aspects of business that can be monitored, measured and managed. While not a new talking point in 2017, the continued race to the bottom in cost per copy has dealers increasingly seeking alternate avenues to profitability. “The industry is moving in this direction, just as many of the markets for other products have. This trend will have many implications and challenges for those of us in the industry, and so it is an exciting trend to watch,” noted Fred Carollo, vice president of Originations, Office Technology, at EverBank.

SEAT-BASED BILLING GAINS TRACTION. While the seat-based billing concept

VISUAL EDGE TECHNOLOGY (VET) BREAKS THE BANK. If VET was an all-

KONICA MINOLTA ACQUIRES MURATEC, TLS.NET. In July, Konica Minol-

isn’t a new one, the concept came of age in 2017. SBB uses a monthly flat fee per seat for printing rights under a managed print service contract rather than calculating a cost per page. The “seat” incorporates consumables, parts, support and software, with the opportunity to layer in other services. Users of the concept enjoy a fixed budget without having to worry about overage and page-count validations. Two of SBB’s biggest evangelists, West McDonald of Print Audit and Luke Goldberg of Clover Imaging Group, conducted

you-can eat restaurant patron, you’d definitely want to make your way to the buffet line first. But the Canton, OH-based company is a picky eater, acquiring only firms that are top performers, including MCM Business Systems, AXSA Inc., XMC Inc., American Copy Service Center, Netwise Resources and TLC Office Systems in 2017 alone. VET does not provide sales figures and won’t be found on our Elite Dealer list. Based on estimates, it is a top three performer heading up the list with a bullet.

We Saw It In ENX Magazine

GROWING M&A ACTIVITY ACROSS THE BOARD. Whether it’s dealer buying dealer,

manufacturer buying dealer or private equity firms snapping up dealers and OEMs, there is no dearth of transactional activity in the office technology space. Among the big boys, Marco obtained Koestner Office Products and the copier/printer business of Data Business Center in Rapid City, SD. DEX Imaging acquired the assets of Enoch Office and Digitec. Atlantic, Tomorrow’s Office acquired Praxis Data Systems. Kelley Imaging Systems added Benchmark Document Solutions and Superior Business Equipment. RJ Young completed a deal for ACS Technologies, while Oval Partners/FlexPrint picked up Action Imaging Group. Other deals of note include: Donnellon McCarthy added NOE Office Equipment, Impact Networking acquired Lance Allen Document Solutions, KDI Office Technology picked up ImageNet and Modern Office Methods (MOM) obtained Full Service Networking. Allied Business Solutions obtained Core PC and Idaho Business Systems, and James Imaging Systems brought aboard Ross Imaging. In addition to the aforementioned manufacturer-led deals, Xerox’s Global Imaging Systems added G-Five, MT Business Technologies and Laser Resources, while private equity firm Thoma Bravo acquired IT management platform provider Continuum. Ricoh made a deal to acquire Avanti Computer Systems and Katun Corp. changed hands from a private equity firm to General Plastic Industrial Co. Ltd. of Taiwan. Sharp Electronics obtained Arista Business Imaging Solutions. Other OEM/solutions-related deals: ECi Software Solutions was acquired by Apax Funds. Static Control obtained the assets of Ink Technology Corp. and Clover Imaging Group picked up DC Imaging’s ColorLabs Ink Innovations. Doug Johnson, chief strategy officer for LMI Solutions, believes the proliferation of transactions and manufacturer activity (plus deals consummated late in 2016 that saw Lexmark and Sharp change hands) will impact the landscape moving forward. “Both of these trends are interesting, because the dynamics between these two points in the value chain will morph in 2018 as each looks to establish more control over their destiny and historic ‘rules of engagement’ may be thrown out the window,” he said. “The implications to the market of mega dealers, more OEM-owned dealers (really a direct play) and the impact of Chinese-owned acquisitions are yet to be seen.” ♦

December 2017 | www.enxmag.com

•

2017 Elite Dealers:

SETTING STANDARDS OF EXCELLENCE Points of Differentiation Enable Elite to Rise Above the Rest

e have reached a critical juncture in the office technology industry, as consolidation among the ranks of dealers and manufacturers reflect the changing and shrinking landscape. While competition increases and the demand for more managed services outweighs the pure hardware play philosophy, the core foundation of what it means to be an Elite Dealer generally doesn’t change. However, the ability to transform and adapt to both changing technologies and evolving customer needs will go a long way toward determining whether a dealer will prosper and flourish, or get chewed to pieces by the consolidation machine. Our list has swelled its ranks to more than 110 Elite Dealers, and we’ve identified some of the common themes that have distinguished them from the competition.

This remains a people business. Trite though it may sound, customers prefer to do business with individuals and companies that they like. The same can be said for employees; work can either be drudgery or a joy, and it is up to the dealer to foster an environment that is collaborative, friendly and attuned to the needs of its employees. The Elite Dealers have established themselves as customer-centric organizations

•

that take the time to get to know their clients’ specific needs and challenges. A real person answers the phone, and chances are, they know customers on a first-name basis. Elite Dealers care for their customers and employees in equal measure. By empowering their ranks to make critical decisions and take ownership of the client, Elite Dealers set a mark of excellence internally and externally.

21st Century marketing techniques. While an Elite Dealer is well versed in all of the traditional marketing methods, a willingness to leverage the digital age is essential to long-term success. A dealer uses search engine optimization (SEO) to help drive more visitors to its website while employing pay-per-click (PPC) ads that can help potential customers identify them as purveyors of targeted hardware and solutions. Social media is also an effective tool for targeting prospects, sharing information about the dealership and the latest technologies available to customers. Facebook pages, in particular, provide a platform that enables Elite Dealers to show a personal side that is endearing and engaging.

Willingness to educate clients. An Elite Dealer is not only current on the latest technologies, it takes the time

www.enxmag.com | December 2017

to share its knowledge with customers through hosted educational seminars. By bringing in clients, prospects and area businesses of interest, Elite Dealers offer subject matter experts, including vendor partners, to speak on a wide range of topics. This also sets the stage for future business engagements.

Demonstrating support of the community. In another nod to focusing on the people aspect of business, the quality of an Elite Dealer can be measured in the time and resources it provides to area, regional and national charities. It’s not enough to write a check. An Elite Dealer sponsors and participates in fundraising events, particularly those in support of nonprofit, health and educational clients. It is imperative for dealers to set aside an allotment of paid time off per employee that can be dedicated to the service of organizations that help make their communities a better place to live. In short, quality sales, technical service, admin and support staffs are just the tip of the Elite Dealer value proposition. If you believe your dealership has what it takes to be an Elite Dealer, we encourage you to submit a form for next year. Let’s meet the 2017 Elite Dealers.

We Saw It In ENX Magazine

Elite Dealers: $300+ Million

Jeff Gau, President

Marco

Saint Cloud, MN www.marconet.com Year Founded: 1973 President/Owner: Jeff Gau Number of Employees: 1,100 Primary Vendors: Konica Minolta, Sharp, HP, Lexmark, Canon, M-Files, Microsoft, Cisco, IBM, Citrix, VMware, Mitel, Tech Data, EMC Primary Solutions Offerings: Managed/hosted services, business IT services, carrier services, phone systems, document management and audio/video systems Primary Leasing Partners: GreatAmerica, US Bank Approximate Yearly Revenue: $315 million Fastest Growing Business Segments: Managed print and managed IT services Biggest Accomplishment of the Past

Year: Marco put the finishing touches on the development and launch of its Cloud Voice, Cloud IT and Managed WAN offerings. It also aligned the sales structure and compensation plans to effectively take it to market. Why We Consider Marco Elite: • Inbound marketing program. The program consists of developing and publishing five technology blogs a week in addition to other downloadable content like e-books, infographics and videos. To date, Marco has more than 1,100 blogs on its website to educate its customers on the latest technology solutions. This has allowed the dealer to turn its website into a lead generation tool and obtain over 350 sales leads through the site in 2016. In that same time period, Marco also had 4,200plus people reach out through the site by requesting to have a salesperson contact them, downloading an offer such as a cloud e-book, managed IT checklist or signing up to attend an event. • Strategic, metric-driven support. The company continuously compiles and analyzes real-time data to determine how efficiently and effectively it is interacting with clients. It tracks everything from when calls are heaviest to how quickly tickets are closed. Marco tracks ticket activities throughout each day and displays that

information on monitors in the call center. This helps the CARE teams see their workloads and progress throughout the day. Another monitor in the call center displays successes. Compliments from internal and external clients are posted on this monitor for everyone to see as an added incentive to bring premium service to the table. • A leading place to work in the region. Marco earned a Top 150 Workplaces honor from the Star Tribune, and is a seven-time Best Place to Work selection by the Minneapolis/St. Paul Business Journal. Fortune Magazine has recognized the dealer several times as a Best Workplace for Millennials and Women, and The Des Moines Register cited Marco as a Top Workplace in 2015, 2016 and 2017. • Employee support. Marco expanded its HR department to include a recruiter, enhanced its website to include ‘Day in the Life’ videos and established a referral bonus program, which continues to lead to some of its best hires. • Charitable contributions. In 2016, Marco raised nearly $180,000 for United Way in the communities it serves. From 2012 through 2015, United Way received more than $2 million from payroll deduction campaigns provided by the dealer.

Elite Dealers: $200+ Million

DEX Imaging, Inc. Tampa, FL www.deximaging.com

Year Founded: 2002 President/Owner: Dan Doyle Jr.

Number of Employees: 1,000+ Primary Vendors: Konica Minolta, KYOCERA, Canon, HP Primary Solutions Offerings: PrintCounts (DEX Proprietary managed print solution powered by Patrol), DEXDOX (DEX proprietary document management solution) Primary Leasing Partners: Numerous Approximate Yearly Revenue: $252 million We Saw It In ENX Magazine

Fastest Growing Business Segments: MPS Biggest Accomplishment of the Past Year: DEX continued to grow organically and through acquisitions. Why We Consider DEX Imaging Elite: • Generous spirit. DEX donates onethird of its profits to local charities in the markets where it does business. Another third goes toward profit sharing for employees, which results

December 2017 | www.enxmag.com

•

Elite Dealers $200+ Million

Dan Doyle Sr., chairman (left) and Dan Doyle Jr., CEO

in long-term loyalty and encourages service excellence. DEX is also a leading corporate sponsor of numerous local and professional sports franchise, with an eye toward giving back to the community. • Employee longevity. DEX boasts a high employee retention rate, which helps augment the long-term legacy of customers’ service history. • Industry and business recognition. DEX has captured service awards from each of its manufacturing partners.

2017 ELITE DEALERS G

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We Saw It In ENX Magazine

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In addition, CEO Dan Doyle won the Ernst & Young Entrepreneur of the Year Award in the Tech Industries category and was appointed to The Board of Governors for the state of Florida. • Top-notch facilities. DEX has built its own regional warehouses in every major market where it does business. • Service excellence. DEX’s internal IT department develops proprietary

Congratulations to the 2017 ENX Elite Dealer Award Winners! “Great things in business are never done by one person. They are done by a team of people.” STEVE JOBS

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Elite Dealers: $100 Million to $200 Million tomorrowsoffice.com

Larry Weiss, President

Atlantic, Tomorrow’s Office New York, NY www.tomorrowsoffice.com

Year Founded: 1959 President/Owner: Larry Weiss Number of Employees: 450 Primary Vendors: Ricoh/Savin, Toshiba, Konica Minolta, KYOCERA, HP Primary Solutions Offerings: DocuWare, EFI, Nuance, PaperCut, Drivve, Planet Press Primary Leasing Partners: DLL, Wells Fargo, US Bank Approximate Yearly Revenue: $127 million Fastest Growing Business Segments: Managed IT (50%), copier business (8%), MPS (13%) Biggest Accomplishment of the Past Year: The dealer was able to complete a trio of acquisitions during 2017. The deals netted a managed IT firm in southern New Jersey; a Ricoh transition acquisition, which entailed the onboarding of 18 sales reps, three managers and 19 technicians and included the tagging of about 4,000 machines within 60 days; and the annexing of a small copier dealer that specializes in back office Planet Press and production printing. Why We Consider Atlantic, Tomorrow’s Office Elite: • Customer-centric approach. Atlantic, Tomorrow’s Office has fostered a don’t-say-no approach that makes it obsessed with customer excellence. The dealer considers itself easy to do business with and when complications do arise in rare circumstances, it works to hammer out fast resolutions. Atlantic, Tomorrow’s Office seeks to maximize a client’s time investment 20

•

by ensuring it brings the necessary people resources to provide proper and accurate information, backed by the dealer’s Seal of Satisfaction guarantee. • End-of-year push. The dealer’s annual December Sales Blitz generated more than $5.3 in revenue and encompassed 471 unit sales. During 2017, Atlantic, Tomorrow’s Office partnered with an international educational services provider to manage their entire infrastructure generating $1.2 million in annual managed services and $400,000 in project work—its largest IT sale to date. • Healthy internal competition. The dealer sponsored a double-elimination sales contest for its account executives. Atlantic, Tomorrow’s Office plans to make the contest an annual event, as it provided healthy competition and enthusiasm amongst all of its sales teams. • Manufacturer recognition. Atlantic, Tomorrow’s Office captured several honors from its vendor partners, including the Ricoh’s Service Excellence Award, KYOCERA’S Prestige Service Solutions Provider, the DATTO Preferred Partner Award, the DocuWare Platinum Partner Award, the EFI Certified Fiery Professional Award, and the DLL Platinum Partner Award, which it has won 11 consecutive times. • Fulfilling career opportunities. The dealer has a reputation of fostering a family-oriented atmosphere. One of its top initiatives is the Monthly Obsessed with Excellence Award. Employees are encouraged to share stories of fellow employees who go above and beyond in their efforts and demonstrate an obsession with excellence. The winning stories are shared with the company; winners are recognized for their performance and provided a cash award.

FlexPrint LLC

Mesa, AZ www.flexprintinc.com Year Founded: 2005 President/Owner: Frank Gaspari

www.enxmag.com | December 2017

Number of Employees: 360 Primary Vendors: Brother, Canon, Dell, HP, KYOCERA, Lexmark, Ricoh, Samsung, Sharp, Toshiba, Xerox, Zebra Primary Solutions Offerings: DocRecord, EasyLink, Nuance, FM Audit, KwikTag, Lexmark Enterprise Software/Perceptive, nQueue, OM Tool, PaperCut, PlanetPress Suite, Printer Logic, Square 9 Primary Leasing Partners: EverBank, GE, GreatAmerica, US Bank, Wells Fargo Approximate Yearly Revenue: $100 Million Fastest Growing Business Segments: FlexPrint has doubled its revenues in the past 12 months. Biggest Accomplishment of the Past Year: Four dealerships have joined the FlexPrint platform since September of 2016: Laser Options, ProCopy Office Solutions, Cannon IV and Action Imaging Group. Why We Consider FlexPrint Elite: • Network focused. FlexPrint’s dealer partners relish their partnership with FlexPrint, as it provides instant liquidity for the stockholders and growth capital and expertise for the business. FlexPrint is expanding its portfolio of dealers by building upon its strong foundations to create a truly differentiated platform for organic and acquisitive growth. Dealers like doing business with FlexPrint because it unlocks their full growth potential, while expanding FlexPrint’s reach and solution offerings to its collective customer base. • Seeking high-end platform prospects. FlexPrint has been utilizing and creating a marketing stack that applies artificial intelligence and machine learning to help quickly identify qualified hot prospects, expand its credibility and reputation with influential marketing tactics, and scaling its customers’ experience across all the dealer’s brands. The result has been a strong return on investment for its efforts. • Industry honors. FlexPrint has captured numerous local, regional and national recognitions, including eight consecutive years on the Inc. 500/5000 list, ‘Best Companies to Sell For’ list from Selling Powers, and four straight

We Saw It In ENX Magazine

Congratulations to Our 2017 Elite Dealer Award Winners! Your selection places you among the industry’s best, and underscores your outstanding dedication and leadership in the communities you serve. We are proud to have you represent the Sharp brand in your local markets. ABM Co Inc. Fort Wayne, IN

Doing Better Business, Inc. Altoona, PA

Marco St. Cloud, MN

Access Systems Waukee, IA

Donnelton McCarthy Enterprises Cincinnati, OH

Millennium Business Systems Cincinnati, OH

Advanced Imaging Solutions Minnetonka, MN

Eakes Office Solutions Grand Island, NE

National Business Equipment, LLC Albany, NY

All Copy Products Denver, CO

FlexPrint, Inc. Mesa, AZ

Northern Business Machines Burlington, MA

Allied Business Solutions Boise, ID

Fraser Advanced Information Systems West Reading, PA

Offix LC Gainesville, VA

CBE Office Solutions Irvine, CA

Gordon Flesch Company Madison, WI

Ohio Business Machines, LLC Cleveland, OH

Centric Business Systems, Inc. Owings Mills, MD

Image 2000 Valencia, CA

Rhyme Portage, WI

Coordinated Business Systems Burnsville, MN

Imagine Technology Group Chandler, AZ

Southwest Copy Systems, Inc. Albuquerque, NM

Copier Headquarters, Inc. Woodland Hills, CA

Kelley Imaging Systems Kent, WA

Southwest Office Systems, Inc. Fort Worth, TX

Definitive Technology Solutions, Inc. Bloomington, MN

LDI Color Toolbox Jericho, NY

Stone’s Office Equipment Richmond, VA

Des Plaines Office Equipment Elk Grove Village, IL

Les Olson Company Salt Lake City, UT

U.S. Business Systems, Inc. Elkhart, IN

DEX Imaging, Inc. Tampa, FL

Elite Dealers $100 Million to $200 Million

Gordon Flesch Company (GFC) Madison, WI www.gflesch.com

Year Founded: 1956 President/Owner: Thomas Flesch Number of Employees: 585 Primary Vendors: Canon, Lexmark, Sharp, KYOCERA Primary Solutions Offerings: Laserfiche, Continuum Primary Leasing Partners: GFC Leasing (in house) Approximate Yearly Revenue: $157 million Fastest Growing Business Segments: IT services (59%), hardware (6.7%), heavy production revenue (49.7%) Biggest Accomplishment of the Past Year: Notching Continuum’s top MSP 22

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years on the CRN Solutions Provider 500 list. It also won the 2017 Ricoh Circle of Excellence Award, the 2017 Perfect Image Award – Dealer of the Year and the 2017 HP Best in Class Managed Print Services honor. • Corporate culture. During 2017, FlexPrint shifted its employee incentive program to an employee support model by focusing on employees’ physical, emotional and mental needs. The dealer created a multi-faceted employee support program, FlexCares, which expands its culture to its employees’ families, personal passions and hobbies, and their local communities. As a team, FlexPrint wanted to free, fuel, and inspire its employees to bring the best of themselves to work every day by making a personal investment in them. • Community contributions. Through our FlexCares Program, FlexPrint has assisted charities and organizations including Teen Lifeline’s Connections of Hope, Chandler Unified School District, Soul Sanctuary in the Desert, Paws & Claws Car Show, American Cancer Society/Relay for Life, DGTT Foundation, Leukemia & Lymphoma Society, Susan G. Komen/JC Jigglers, American Red Cross and the Foundation for Blind Children.

Front row (from left): Mark Flesch, Patrick Flesch; back row: William Flesch, Thomas Flesch, John Flesch

award for the second straight year underscored all of the efforts Gordon Flesch Company has invested in its managed IT services program during the last seven years. The dealer’s growth in this market continues to expand and create more opportunities beyond IT. Why We Consider Gordon Flesch Company (GFC) Elite: • Customer satisfaction. To enhance its reputation with clients, GFC provides business analysts to work with them to uncover a variety of needs, from technology to business process improvement to hardware and software. GFC collaborates with customers and provides detailed plans to optimize their business environments. • Third-party verification. GFC uses independent studies that provide insights into what it’s doing well, areas that need improvement and to determine customer expectations for the future. • Inbound marketing. In October of 2017, GFC launched a new website based on an inbound marketing program, making it easier to navigate while providing useful, relevant content. Leadership authored blogs on the topics of managed IT, MPS, ECM and business technology. GFC provides email campaigns with eBooks, comparison charts and infographics that prospects download from a landing page. Website traffic has increased significantly as a result, leading to more than 300 qualified sales leads. The dealer is on track to exceed $1 million in website-driven sales in the first full year of the program.

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• Social media enhancements. GFC’s social media platform reinforces its inbound marketing efforts and drives traffic to its blogs and website. The dealer employs an aggressive social media plan that includes Twitter, LinkedIn and Facebook. GFC is currently training account executives on how to sell socially. • Community support. The Gordon Flesch Company Charitable Foundation donates more than $125,000 annually to nonprofits located in its customers’ communities. In all, donations have exceeded more than $1.6 million dollars since the Foundation’s inception in 2001. The Foundation is entirely managed by company associates.

Loffler Companies, Inc. Bloomington, MN www.loffler.com

Year Founded: 1986 President/Owner: Jim Loffler Number of Employees: 460 Primary Vendors: Canon, Konica Minolta, Xerox, Océ, HP, Lexmark Primary Solutions Offerings: NEC, ShoreTel, GBC, Duplo, Neopost, Pitney Bowes, Muratec, Memjet Primary Leasing Partners: US Bank, GreatAmerica Approximate Yearly Revenue: $103 million Fastest Growing Business Segments: Managed print services (12%), IT Solutions Group (57%), Loffler Management Solutions (22%) Biggest Accomplishment of the Past Year: Loffler achieved the distinction of being the largest privately owned business technology and managed services dealer in the upper Midwest. Why We Consider Loffler Companies Elite: • One-stop shop. Loffler Companies provides single-source, integrated solutions to make the clients’ business or organization work processes more

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Elite Dealers $100 Million to $200 Million 2017 ELITE DEALERS

G. Komen Race for the Cure, Feed My Starving Children, Catholic Charities, Memorial Blood Centers, among others.

RJ Young efficient. From printers and copiers, to MPS, IT, on-site managed services, telephones and workflow solutions, its clients’ technology and services needs are met by one company on one invoice. • Quality employees. Loffler hires what it feels are the best and brightest people in the industry, individuals who are committed to the Loffler philosophy of exceeding expectations of clients, partners and the community. The client is always first at Loffler, and that is one of its core values. Its pledged response times keep clients running and productive, backed by world-class service and support. • High-visibility branding. The Loffler brand is promoted from all possible angles, including its website, collateral materials, radio ads, building signage and fleet of service vehicles. Its contributions to the community net Loffler strong recognition, and its brand is visible on the scoreboards at multiple Twin Cities-area sporting events, including the Minnesota Timberwolves, Vikings and Wild. • Inbound marketing. Loffler is implementing inbound marketing functionality to its website to create a stronger online presence and cultivate more sales ready leads. The dealer continues to make aesthetic improvements to the site, improving the user experience, while reviewing and adjusting how its organic and paid marketing efforts are performing. Loffler also increased and improved its email marketing strategies to draw prospective client leads to its website. • Charitable contributions. Loffler Companies donates money and its employees donate their time/monies to organizations including the American Cancer Society, Vikings Children’s Fund, Ronald McDonald House, Susan 24

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Nashville, TN www.rjyoung.com Year Founded: 1955 President/Owner: Chip Crunk Number of Employees: 575 Primary Vendors: Ricoh, Canon, HP, Lexmark, Mimaki, Samsung Primary Solutions Offerings: Square 9, DocuPhase, PaperCut, Nuance, Uniflow, PSIGEN, Accuroute, Rightfax Primary Leasing Partners: In-house leasing Approximate Yearly Revenue: $105 million Fastest Growing Business Segments: Wide-format equipment (34%), software sales (25%), printer equipment, supplies, service (18%) Biggest Accomplishment of the Past Year: The acquisition of two dealers in new markets and the transition of additional customers from one of its manufacturers in new and existing markets. Why We Consider RJ Young Elite: • Doing right by customers. RJ Young focuses on making clients’ businesses productive and successful. It boasts a portfolio of products that represents a stratification of pricing and functionality, and as it expands to solutions that include software and managed IT services, the dealer can provide a broad office technology solution to the customer. RJ Young’s products and solutions are all backed by its “We Make It Right” guarantee. • Tailored solutions. The dealer offers clients a team of specialists that design custom solutions to maximize productivity and

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efficiency for their businesses, utilizing a portfolio of integrated solutions including equipment, software, network support services and outsourced printing services. This allows RJ Young to be a true partner for its customer and their business. Supporting this from a messaging standpoint, the dealer hosts event marketing/technology showcases and sponsors key sporting teams in its communities. • Enriching employee environment. Part of the RJ Young mission statement is: “To provide an environment where our people can achieve their personal and professional goals within a profitable organization” and “To provide and utilize our resources as an investment in our community.” Giving employees the development tools and opportunity to grow their careers as well as an opportunity to give back to their community is rewarding. • Manufacturer recognitions. This year, RJ Young was named a Ricoh Service Excellence Certified Dealership. The company has also notched honors including the Lexmark Southeast Dealer of the Year, the Rich Prestige Service Award, NBJ Top Equipment Providers, Lexmark Premiere Circle Award and the Samsung Dealer of the Year. • Giving back to the community. Its “Hands and Hearts” committee fosters employee giving to organizations including Salvation Army Angel Tree, Make-A-Wish Foundation, Habitat for Humanity and an annual employeehosted 5K “Pumpkin Run” to support the American Heart Association.

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Elite Dealers: $50 Million to $100 Million

All Copy Products

Denver, CO www.allcopyproducts.com Year Founded: 1975 President/Owner: Brad Knepper Number of Employees: 399 Primary Vendors: Konica Minolta, Canon, Sharp, Toshiba, Muratec, Lexmark, Océ, KIP, KYOCERA Primary Solutions Offerings: MPS, document management, workflow solutions, facilities management, interactive boards, managed IT, cloud services, phone systems, Access Control, Intellinetics, Square 9, Laserfiche, Nuance Primary Leasing Partners: GreatAmerica, DLL, US Bank Approximate Yearly Revenue: $80 to $85 million Fastest Growing Business Segments: Managed IT Biggest Accomplishment of the Past Year: All Copy Products broke ground on its new corporate headquarters in downtown Denver, a $34 million project. With five stories and 81,000 square feet, the building will be attached to the current 25,000-square-foot structure. Why We Consider All Copy Products Elite: • More than a copier dealer. All Copy Products has expanded its product and service portfolio to the point where it can provide a customized plan specific to the needs of its clients, making it a single-source solution provider. Its service component is backed by its designation as a PROs Elite 100 and a BEI top 10 Diamond level service provider. • In-house marketing. Using homegrown marketing strategies, the company has netted more than $2.5 million in net new business. It uses innovative pay-per-click (PPC) search ads and has crafted custom campaigns for each 26

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All Copy Products new corporate headquarters, slated for completion in 2019

product and service through Google and Microsoft Bing. The result is dynamic content per service and a unique landing page experience for each campaign. • Digital marketing innovations. All Copy Products has used its paid ad search analytics to develop trends on what people are searching for and when they are searching for those items. The dealer’s account executives have incorporated that data into their cold calling initiatives to increase engagement and conversions. • Fun, productive work environment. From snack days to breakfast burritos to 15-minute massage breaks, All Copy Products endeavors to optimize its workplace. The dealer added employee-friendly amenities to its new corporate headquarters, including a golf simulator, pizza oven, full bar, 10 large-screen televisions, a shuffleboard table, and retractable glass walls that open to an outdoor deck. • All Copy Products provides employees with eight hours of paid time that can be donated to taking part in charitable activities. The dealer hosts an annual charity golf tournament to benefit Warren Village, raising more than $20,000 in 2017.

Number of Employees: 352 Primary Vendors: Ricoh, Canon, Océ, Samsung Primary Solutions Offerings: OnBase, Microsoft, Square 9 Primary Leasing Partners: GreatAmerica, US Bank Approximate Yearly Revenue: $72 million Fastest Growing Business Segments: Its IT division, branded as NetSmartai+ Biggest Accomplishment of the Past Year: The company moved into a new 63,000-square-foot headquarters that boasts an interior design rivaling giant technology firms. With the support of Ricoh, Applied Imaging assumed service responsibilities for all customers previously serviced by the manufacturer’s branch and opened an office in Toledo to launch its northern Ohio presence. Applied Imaging also added a third Detroit Metro branch and made several acquisitions. Why We Consider Applied Imaging Elite: • The Applied Chemistry culture. To reinforce the importance of its corporate culture, dubbed Applied Chemistry, the company produces a 100-plus-page book annually to highlight the relevance of each element of that culture. It allows employees to flourish and deliver on the value proposition promised in the dealer’s marketing and advertising. In addition to a family-oriented environment where fun and community service are encouraged, Applied Imaging provides

Applied Imaging

Grand Rapids, MI www.appliedimaging.com Year Founded: 1987 President/Owner: John Lowery

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John Lowery cuts the ribbon celebrating the Grand Opening of Applied Imaging’s new 63,000-square-foot headquarters in Grand Rapids, MI

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Elite Dealers $50 Million to $100 Million

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them, so they are able to thoroughly enjoy the time spent volunteering. This includes groups of Applied Imaging staff members who are sent to volunteer during the workday twice per month at local nonprofits. In addition, one of Applied Imaging’s drivers delivers lunches once a month to local schools for children who cannot afford them.

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training, education, certifications and opportunities for growth and advancement. Stuck on labels. Part of the Applied Imaging brand includes labeling everything. The dealer feels labeling itself is communication and helps position the brand as unique and apart from the competition. In addition to labeling all solutions groups, Applied Imaging has labeled its off-site service center the Customer Loyalty Center, where 85 percent of the calls are answered before the second ring by a live person. The training center is labeled Get Smart University, playing off its solutions groups’ names. Marketing philosophy. Applied Imaging’s philosophy is frequency, consistency, and living up to and delivering on their positioning theme: Fast. Friendly. Amazing. The dealer has used customer testimonials as the primary creative execution for its aggressive morning drive radio schedule. Applied Imaging commercials can be heard on 17 of the top-rated stations throughout Michigan and northern Ohio three weeks per month, 12 months a year. Personal priorities. Applied Imaging employees are encouraged to put family first, whether it’s providing flex hours or allowing a parent time off to take their child to a doctor or be present for an important event. The dealer believes that balance in life is critical to having happy employees who enjoy their job and want to consistently perform at their best for the customers. Shared Chemistry. Community is an important element within the Applied Chemistry culture. Many employees and virtually the entire management team sit on non-profit boards and are active members. The dealer focuses on a different charity each month. Employees are encouraged to donate at least $5 dollars each week in exchange for the opportunity to wear jeans on Wednesday. They are also encouraged to volunteer 10 paid hours per calendar year at an organization that interests them. This lets employees devote time to the causes that are dearest to

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Blue Technologies’ headquarters in Cleveland

Blue Technologies Cleveland, OH www.btohio.com

Year Founded: 1995 President/Owner: Paul Hanna Number of Employees: Just under 200 Primary Vendors: Konica Minolta, Lexmark, KIP, HP Primary Solutions Offerings: AnyDoc, AutoStore, BlueBeam, BlueDocX by Intellinetics, BlueProtect, BT Scan, BT Capture, DocsCorp, Nuance, Filebound, Kofax, Hyland Software, iManage, Objectif Lune, Print Audit, PrintGroove, Prism DocRecord, ScanPath, Software Shelf Print Manager Plus Primary Leasing Partners: DLL, US Bank, GE, CIT Approximate Yearly Revenue: $50 million Fastest Growing Business Segments: Professional services (30%), managed IT (213%) Biggest Accomplishment of the Past Year: The expansion of Blue Technologies’ managed IT services, procuring several large clients with monthly recurring revenue contracts, including a $2 million contract with an Ohio-based nonprofit organization. Why We Consider Blue Technologies Elite: • Commitment to excellence. A techsavvy dealer, Blue Technologies prides itself on being a one-stop shop for total solutions, as opposed to offering products or services in silos. It abides by the “Commitment to Excellence— EVERY DAY” mantra, which includes

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a five-point pledge that protects each customer after an acquisition is complete, guaranteeing quality product performance, product service, supplies, easy acquisition and complete customer satisfaction. The dealer also has a set of service guarantees for managed print services, managed IT services and productivity solutions. Each of these guarantees reduces a customer’s risk by doing business with Blue Technologies. • Vertical marketing program. Blue Technologies has completely overhauled its vertical marketing program, Blue Prospecting (BP), with the help of Pontrelli Marketing—an outside consultant specific to the office technology industry. A critical initiative across marketing and sales, Blue Prospecting utilizes vertical market information in its CRM to assist sales representatives in identifying incremental prospective customers to contact and sell to. • Technology showcase. Beginning in 2016, Blue Technologies changed the format of its annual Technology Showcase at Quicken Loans Arena to attract a larger, qualified attendee base. Previously hosted in trade show format, with vendor booths and equipment on display, marketing instead creates a collaborative forum for education and professional development regarding cutting-edge, industry leading office technology solutions. Rebranded “Grow Tech,” the conference messaging revolves around

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HERE’S TO YOUR NEVER-ENDING DEDICATION.

XEROX CONGRATULATES THE 2017 ELITE DEALERS AWARD WINNERS. We know the power of hard work and the difference it can make in the world. We celebrate you for your great accomplishments, today and always.

Elite Dealers $50 Million to $100 Million

Centric Business Systems Owings Mills, MD www.centricbiz.com

Year Founded: 1990 President/Owner: Rick Bastinelli Number of Employees: 232 Primary Vendors: Sharp, Ricoh, KYOCERA, HP Primary Solutions Offerings: M-Files, Square 9, PaperCut Primary Leasing Partners: DLL, US Bank Approximate Yearly Revenue: $55 million Fastest Growing Business Segments: Software, production 30

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helping attendees grow their business. • Industry honors. Blue Technologies has captured the Konica Minolta ProTech Service Award each year between 2004 and 2016. Other Konica Minolta recognitions include Top Performer for Revenue and Market Share and the $10 million Circle of Excellence. It has garnered Diamond Reseller status from Hyland Software three times, including in 2017. Publication kudos were given by Better Buys for Business (Editor’s Choice Award) and the NEO Success Award by Inside Business Magazine. • Community recognition. Blue Technologies President Paul Hanna was presented the Our Lady of the Wayside—Starlight Guardian Humanitarian Award in 2015, which recognize selfless acts of individuals through devotion to creating opportunities for enhanced quality for many. Blue Technologies is also a three-time winner of the SBN and Medical Mutual Pillar Award. The Pillar Award for Community Service honors businesses with a commitment to community throughout northeast Ohio, as demonstrated through their charitable works and donations. Blue Technologies was honored for its longterm history of corporate philanthropy, most notably to OhioGuidestone.

Centric’s Corporate Headquarters in Owings Mills, MD

Biggest Accomplishment of the Past Year: The ability to maintain significant and consistent growth, attaining more than $55 million in annual revenue and 230-plus employees. Why We Consider Centric Business Systems Elite: • Scaled for success. Centric’s size enables it to hire dedicated specialists who provide the expertise required to support its sales team with software, production, vertical markets, wide format and facility management. It also provides Centric with the buying power to offer customers attractive pricing. The dealer backs its sales with uncompromising service to ensure a commitment to total customer satisfaction. • Single-source solutions. Centric has the resources and capacity to offer a full range of hardware, software, support and managed service solutions, along with the sophistication to integrate those solutions from trained and qualified professionals. It provides customers with a single-source solution for all document output and state of the art reporting capabilities that allow customers to streamline operations and cut costs. In addition, Centric’s CustomerFIRST philosophy ensures that every customer is supported after the sale when any issues arise. • Service competencies. To best serve customers, Centric offers a guaranteed four-hour response time. Each technician calls every customer within two hours to clear or confirm the call and Centric utilizes MWAi, GPS, MS Mapping, PDFs to manage its fleet of technicians for maximum efficiency. Centric provides bonuses to its technicians on the BEI concept of total

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call effectiveness to minimize down time. If necessary, a loaner is offered to any customer down for more than one day at no charge. • Customer-first approach. Centric adopted a CustomerFIRST program that emphasizes its commitment to customer satisfaction. It consists of three major principles: responsiveness, communication and ownership. These programs have been successful because Centric’s employees are motivated by them and they benefit the customers with outstanding service. • Employee training programs. All newly hired sales representatives at Centric go through “Centric University,” an 18-day program spread out over four weeks. In the fourth week, there is a practical final where the new hires are evaluated on their product knowledge and ability to conduct each step of the sales cycle. The trainers assist in pre- and postsales support by helping the sales team choose the best technology fits for a company, training customers on their new machines and providing ongoing training support to customers.

Mary Jo Johnson, owner

EO Johnson Business Technologies Wausau, WI www.eojohnson.com

Year Founded: 1957 President/Owner: Mary Jo Johnson (owner), Dave Greene (president) Number of Employees: 275

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CIT Knows

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Learn more about our lending, leasing and treasury management services. Visit cit.com/equipment finance, call (212) 461-5200 or follow us @ CITgroup COMMUNICATIONS • ENERGY • HEALTHCARE MANUFACTURING OFFICE PRODUCTS • RAIL TECHNOLOGY • TRUCKING

Elite Dealers $50 Million to $100 Million

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your business. We’re the people that create solutions, solve problems, and help you work smarter.” Each of EO Johnson’s six product divisions has its own Marketing Identity statement and marketing pack. Each provides a specific brand promise, offer greater detail in specific areas, and are consistent and cohesive with the overall company Marketing Identity and marketing pack. • Content marketing. EO Johnson has a robust content marketing program that features weekly original blogs, which are marketed in strategic ways. The weekly blogs are structured in four categories: IT, solutions (document management, document scanning and business workflow process), production print and leadership. The topics are generated to support relevant industry news and demonstrate the expertise EO Johnson has among its employees. Content writers interview EO Johnson experts, do additional research, and write the articles assigning authorship to EO Johnson experts. The blogs are published on a weekly basis on the company website. • Digital marketing. Aside from emailed weekly blogs, EO Johnson employs integrated, multi-channel marketing campaigns that encompass email, postcard mailers, QR codes and personalized landing pages. Email marketing is used to promote EO Johnson seminars. In addition to general marketing emails (using Constant Contact) additional marketing automation software (DRIP and Leadpages) are used to invite business (DRIP) and track seminar registrations with automated responses (Leadpages). Additionally, DRIP messages are used to provide a more personalized looking communication from specific sales reps. • Employee input. EO Johnson engages its employees through an “Ideas in Motion” program where team members can submit ideas for improvements. It has netted more than 50 responses, and an employee-led team evaluates the suggestions and works with applicants to facilitate a feasibility analysis and implement them— many of which have been accepted.

Primary Vendors: Canon, Lanier, Océ, Ricoh, Samsung, Toshiba, RISO, Fortinet, HP, Nimble, Dell, Destroy It, Duplo, PSI, Standard, Zebra Primary Solutions Offerings: EFI, Fabsoft, Fusion Pro, MBM, MSI, Nuance, Objectif Lune, PaperCut, Print Fleet, PSIGEN, RFIDeas, Square 9, StorageCraft, ESET, Kaseya, Microsoft, VMWare, Autotask, Zix, Barracuda, Cybershark, Qualys Primary Leasing Partners: In-house leasing through GreatAmerica Approximate Yearly Revenue: $55 to $60 million Fastest Growing Business Segments: Document scanning and conversion (40%), production print (25%) Biggest Accomplishment of the Past Year: EO Johnson experienced expansion by adding new adjacent counties to its footprint, readied its Minneapolis market office for Imaging, and increased staff to meet growth demand. On the leadership front, the dealership continues to develop its leaders through readings, workshops, education and mentoring. EO Johnson named Dave Greene to replace retiring longtime president/COO Roger King. Why We Consider EO Johnson Business Technologies Elite: • Values system. The dealer places great emphasis on ethics and values, which traces back to company founder Emery (E.O.) Johnson. It abides by four cornerstone core values— caring, trustworthy, customer vision and stability—and 16 “Behaviors to Live By,” which emphasize a team mentality, and encourage positivity and support. The values-based approach gives customers and potential employees greater insight to what the company stands for beyond mere products and services. • Marketing identity. A new marketing approach, “Your Business. Better,” was launched during 2017. It has a supporting marketing pack, which is a statement derived directly from the value propositions, pains, and gains the dealer identified in research. They touch on logical, credible, and emotional feelings. EO Johnson’s marketing pack is: “We’re more than the technologies that power

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Impact Networking, LLC Lake Forest, IL www.impactmybiz.com

Year Founded: 1999 President/Owner: Frank Cucco Number of Employees: 427 Primary Vendors: Konica Minolta, KYOCERA, Muratec, KIP America, Bowe Bell & Howell, Lexmark, Ricoh, RISO Primary Solutions Offerings: DocuWare, Obectif Lune, Kofax, Nuance, PaperCut, Darwin VDP Software, Planet Press Suite, Printshop Mail, Via Works, Square 9, Marketo Primary Leasing Partners: GE, EverBank, Key Leasing Approximate Yearly Revenue: $70 to $80 million Fastest Growing Business Segments: Managed IT and document management Biggest Accomplishment of the Past Year: Impact Networking successfully completed its acquisition of Illinois Paper & Copier Co., which now serves as its Bolingbrook, IL, location. The dealer also expanded operations in Los Angeles to include a brand new branch and warehouse. Why We Consider Impact Networking Elite: • Customer satisfaction. With more than 450 reference letters on file and 15,000 satisfied customers, Impact Networking has gained a reputation for delivering on expectations. As an independent dealer, it is able to focus on being a solutions provider for clients, providing the exact hardware, software and solutions specific to the individual needs of its clients. The dealer constantly seeks out and implements innovative technologies and solutions to be a true one-source provider committed to keeping up with the needs of the modern office.

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CANON CONGRATULATES ITS

ELITE DEALER 2017 AWARD WINNERS This award honors a select group of dealers. Each has demonstrated exceptional leadership and a sincere commitment to providing its customers with premium-quality solutions, impeccable service, and an exceptional

support team. Canon is proud to partner with these fine dealers as they continue to dedicate themselves to offering superb, customized solutions to the world’s ever-changing business challenges.

• Advance Business Systems • Advanced Business Equipment • All Copy Products • Applied Imaging • CBE Office Solutions • Corporate Business Systems • Datamax Inc. • DEX Imaging, Inc. • EO Johnson Business Technologies • Fisher’s Technology • FlexPrint LLC • Fraser Advanced Information Systems • Genesis Technologies Inc. • Gordon Flesch Company • KDI Office Technology • Kingsport Imaging Systems, Inc. • KÔTA, A Mohegan LDI Enterprise • LAKE BUSINESS PRODUCTS, INC • LDI Color ToolBox • Loffler Companies, Inc. • Marco • McShane’s Inc. • Modern Office Methods • NovaCopy, Inc. • Offix LC • Proven IT • RJ Young • Topp Business Solutions • Usherwood Office Technology • Vision Office Systems, Inc.

Elite Dealers $50 Million to $100 Million

Impact’s founding partners (from left): Frank Cucco, CEO; Dan Meyer, president; Nathan Robinson, document solutions account executive; Thomas Pieters, senior vice president of sales

• Marketing ingenuity. Impact Networking sought to capitalize on the organic growth and success of its managed IT department by strategically placing advertisements in Crain’s Chicago Business for both print publication and web. The campaign helped increase its visibility, reach the intended audience of decision-makers and generate new, valuable leads. • No horsing around. In an effort to seek new and creative ways to reach its target audience, Impact Networking installed phone-charging stations at Arlington International Racecourse. The charging stations are convenient for patrons and require them to spend at least several minutes at the station in order to achieve a partial charge. To leverage this captive opportunity, the charging stations were branded with the Impact logo and a unique URL and QR code for its managed IT website. • Industry accolades. Among its many honors during the past three years, Impact Networking has received the KYOCERA Diamond Premier Award, Total Solutions Provider Plus Certification and Elite Dealer Sales Award; the CompTIA Managed Print Trustmark, the Konica Minolta ProTech Service Award of Excellence, Outstanding Achievement Award and Dealer Top Revenue Growth; the DocuWare Platinum Partner Status and Diamond Club Member; the Lexmark Platinum Partner and Ricoh Circle of Excellence Award. • Employee perks. In addition to Nespresso machines, popcorn 34

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LDI Color ToolBox Jericho, NY www.myLDI.com

Year Founded: 1999 President/Owner: Jerry Blaine Number of Employees: 250+ Primary Vendors: Canon, Sharp, Toshiba, HP, Samsung Primary Solutions Offerings: Canon Uniflow, PaperCut, nQueue, Sepialine, Drivve, EFI, CGS|Oris, Onyx, MaxxVault, Zoom, Nuance Primary Leasing Partners: Canon Finance, EverBank, DLL, Leaf Approximate Yearly Revenue: $70 million Fastest Growing Business Segments: Legal, financial, education, health care, ad/design graphics Biggest Accomplishment of the Past Year: LDI relocated three of its five offices, creating new technology centers and showrooms to demonstrate state-ofthe-art digital office technology.

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machines and periodic food truck visits, Impact Networking employees can avail themselves of premium employee gifts, such as branded luggage and bags, bluetooth headphones, speakers and other electronics. The dealer also offers premium-branded employee clothing each fall and winter from brands such as The North Face, Nike, Calloway, and Marmot. Employees in different departments qualify for all-expenses paid trips annually, including an admin trip to Wisconsin’s Northwoods, a service department fishing trip to Canada, and various incentive-based sales trips. In addition, all employees with one calendar year of tenure are eligible for an all-expenses paid trip to a tropical destination such as Puerto Vallarta or Puerto Rico. All employees receive employment milestone gifts as well, including $2,000 to spend at Tiffany & Co. after five years, and a Rolex watch after 10 years.

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LDI NYC showroom

Why We Consider LDI Color ToolBox Elite: • Innovative marketing. LDI has expanded its product and service offerings to include professional audio visual and managed network services. Its fluency in these areas add value to other offerings and to the clients it serves. The dealer has developed a focus in new markets that allows it to use an expanded portfolio of products and services, along with its certified pre-owned program. Additionally, LDI has expanded its use of the Internet and social media to communicate its value proposition to a new generation of procurement and C-suite individuals. • Going full circle. LDI takes a 360-degree approach to technology, creating integration strategies that seek to leverage its clients’ investments in digital office technology. • Career path. With its increasing volume of products, services and support, LDI employees are afforded the opportunity to chart a career path in a multitude of areas and achieve success. Despite its growth, the dealer has been able to maintain a nurturing, family-oriented atmosphere. • Community support. LDI boasts an extensive list of charitable organizations that it has supported with equipment, in-kind donations and financial support. Members of the LDI management team and sales representatives participate on the

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Growth. Innovation. Excellence. These are just a few of the qualities that can make an independent dealer stand apart from the rest.

U.S. Bank Equipment Finance is proud to congratulate the 2017 Elite Dealers.

Elite Dealers $50 Million to $100 Million

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Approximate Yearly Revenue: $50 million Fastest Growing Business Segments: Managed IT services Biggest Accomplishment of the Past Year: Les Olson Company was recognized as a Sharp AAA Platinum Service Provider, a designation achieved by only seven out of more than 400 other dealers in the nation. The Sharp AAA Platinum Service Provider is awarded to dealers who demonstrate the highest levels of customer service and exceed industry service benchmarks. Why We Consider Les Olson Company Elite: • Dependability. Les Olson has carved out a reputation for meeting the needs of customers during their most critical circumstances. Its culture as owners and employees is to be there for customers, whether it’s for service or to take time to hammer out a dispute to their satisfaction. Les Olson boasts relationships that trace back decades Les Olson Company with many customers. Salt Lake City, UT • Fairness in business. The dealer www.lesolson.com offers contracts for service that are Year Founded: 1956 competitively priced, and don’t President/Owner: Troy Olson/19 Olson surprise customers with hidden costs family members share ownership or grandfather clauses. Les Olson Number of Employees: 244 avoids promoting specials that feature Primary Vendors: Sharp, HP, Fujitsu a low introductory offer then include Primary Solutions Offerings: balloon clauses on the back end. Its DocuWare, eFile Cabinet, Sophos, go-to-market strategy is to be fair and PaperCut honest up front, and maintain that Primary Leasing Partners: REVCO throughout the ownership cycle. As a result, the dealer’s customer retention (internal leasing), US Bank, Wells Fargo, rate is significantly higher than that of GE, DLL its competitors. • Positive feedback. Customers of Les Olson tend to post positive feedback on review sites. The dealer has more than 230 customer reviews on Google, with a 4.9 star rating at its Salt Lake branch. The Les Olson Company’s ownership group, now in its third generation. Other impressive Front row (from left): Chris Weenig, Matt Olson, JamesOlson, Deb performances Olson, Lisa Thaller, Troy Olson, Ryan Bingham; Back row: Tammy Peck, Josh Weenig, Mark Babcock, Scot Olson, Paul Clawson, Clayton include five-star ratings at its Logan, Olson, Jason Olson, Tim Olson, Daphne Webster, Ivy James boards and committees of not-forprofit and community organizations. The dealership continues to use its expertise and resources for community outreach, advancing the neighborhoods and organizations that lack the funding, education and advantages required to be successful. • Manufacturer recognition. LDI is proud of its elite status and high level of achievement with the majority of strategic manufacturer partners and software companies that it currently represents. The company is equally gratified with the recognition that it has received from the clients, communities and charitable organizations that it currently supports.

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Ogden, Lindon, Cedar City, St. George and Las Vegas branches. It amounts to 595 reviews with an average five-star rating. • Song of success. Les Olson developed a jingle for its television and radio advertising spots that has proven to be a hit for customers and prospects. It’s not unusual for a prospect to sing the jingle to a Les Olson sales rep during an in-person cold call. People complained when subsequent advertising spots did not include the jingle, so it was restored to all current advertisements. • Community outreach. Les Olson feels a responsibility to give back to the community and gives of its time and financial resources to support organizations including Utah Food Bank, Primary Children’s Hospital and the Special Olympics. Its owners serve on boards for local charities and hospitals. Through this support, the company is able to network with other business leaders, and develop relationships.

NovaCopy, Inc.

Nashville, TN www.NovaCopy.com Year Founded: 1998 President/Owner: Darren Metz Number of Employees: 320 Primary Vendors: Konica Minolta, Canon, HP, MarkForged, Kodak, Mimaki, Mutoh, KIP Primary Solutions Offerings: M-Files, PaperCut, PSIGEN, Kofax ScanPath Desktop/eCopy Primary Leasing Partners: Wells Fargo, NovaWells Approximate Yearly Revenue: $80 million

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Congratulations to the 2017 Lexmark Authorized Business Solutions Elite Dealers Innovative. Successful. Elite.

Lexmark congratulates all of the 2017 Elite Dealers! We are proud to have you represent the Lexmark brand of products and solutions.

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Thank you for your excellence.

Elite Dealers $50 Million to $100 Million

NovaCopy’s management team and owners

Fastest Growing Business Segments: MPS, document solutions, managed IT Biggest Accomplishment of the Past Year: NovaCopy was acquired by its senior management team with equity financing provided by Trivest Partners, LP, a private investment firm that focuses on founder- and family-owned businesses in the Southeast. Why We Consider NovaCopy Elite: • Solutions and service. NovaCopy prides itself on offering comprehensive needs including hardware, document solutions, managed IT and office supplies, but believes its true value proposition is customer service. Client needs are met through online customer account portal for each customer, live help via online chat or phone, and by its AR staff, which can answer questions or concerns. The NovaCopy sales staff is trained in countless customizable solutions to enhance the customer experience. • Marketing automation. The recent addition of Salesforce CRM tied to new Marketing Automation (Pardot) has enabled NovaCopy’s marketing and leads teams to track and react to online requests, email blasts and leads in a more effective manner. Marketing automation allows each account rep to see the online interactions their customers have on a daily basis. This allows them to ask pertinent questions and offer solutions. The addition of a digital marketing analyst to the team allows for collected data to be reviewed and acted upon. • Social media. NovaCopy has expanded into social selling. From teaching and coaching on proper ways to use LinkedIn to providing content and access to NovaCopy across various platforms, the use of social media has 38

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Prosource

Cincinnati, OH www.totalprosource.com Year Founded: 1985 President/Owner: Brad Cates (president and CEO), Ben Russert (owner) Number of Employees: 200 Primary Vendors: Konica Minolta, Lexmark, Toshiba Primary Solutions Offerings: Hyland, Nuance, Kofax, OpenText, Primary Leasing Partners: US Bank, GE, DLL

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become a key to the dealer’s sales and marketing efforts. The rollout of Salesforce, coupled with Chatter, alerts teams to important posts and quickly share them on their social networks. • Industry recognition. Among its many honors, NovaCopy has been named to the list of 101 Best and Brightest Companies to Work for in the Nation, the Top 100 Places to Work (Dallas and Nashville), Fastest 50 growing businesses in Nashville, the Inc. 500/5000 (11-time Hall of Fame winner the past five years), Konica Minolta Pro-Tech Dealer (11-time winner, including past six years), Konica Minolta Top Production Print Dealer ($5+ million) in the US (201216), Best Marketing Program in North and Latin America from M-Files, and the Best Marketing Video in the World from PR Daily Video Awards for “The Making of Buttercup’s 3D Printed Foot.” • Giving back. NovaCopy has a Donated Copier Program for nonprofits, through which it has provided equipment to organizations for the past 11 years. Its employees volunteer in walk-a-thons, food drives and other events at each branch, and its staff sit on local boards, charity groups and other community-based organizations.

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Prosource team members enjoy tailgating before the Bengals vs. Bills game on Oct. 8

Approximate Yearly Revenue: $45 to $55 million Fastest Growing Business Segments: MPS (62%), service and supplies (11%) Biggest Accomplishment of the Past Year: Prosource measures the impact of its customer experience though the Net Promotor Score (NPS). In 2016, its NPS score reached an all-time high of 90, and the dealer has scored as high as 93 during 2017. Why We Consider Prosource Elite: • Customer excellence. The TotalPro Experience, Prosource’s pledge of excellence to its customers, is a commitment to quality, service and improving the customer’s business. This comprehensive six-step approach to identifying customer document needs and exceeding their expectations ensures that Prosource gets the job done right from start to finish. The pledge is backed by the TotalPro Guarantee, Prosource’s commitment to customer satisfaction in writing. If a customer feels that Prosource has not met or exceeded expectations, the dealer will immediately make things right. Prosource gives its customers TotalPro Attention, an escalation process for resolving critical issues. When an issue is logged, the team is alerted, aware and immediately begins to resolve critical issues within 15 minutes. Prosource’s executive team follows the issue through completion.

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Elite Dealers $50 Million to $100 Million

Systel Business Equipment Fayetteville, NC www.systeloa.com

Year Founded: 1981 President/Owner: Keith Allison 40

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• Brand awareness. To boost brand awareness and ultimately drive sales, Prosource has partnered with many athletic teams and venues in its communities, including the Cincinnati Bengals, the University of Dayton Arena and the Kentucky Speedway. This marketing strategy allows Prosource to have a presence at some of the most highly attended sporting events in its markets. • Inbound marketing. Prosource launched a comprehensive inbound marketing strategy to build trust, reputation and authority in the office technology industry. The strategy incorporates many forms of pull marketing, including content marketing and blogging, social media marketing and search engine optimization. Since launching this strategy, the dealer has experienced an 11 percent increase in overall website traffic. • Flightplan. Prosource instituted a five-year growth and transformation initiative called the Prosource Flightplan in 2013. One of the foundations of the Flightplan, which consists of annual and quarterly goals, was the setting of three cornerstone objectives: to have the highest customer loyalty in the industry, to be the best workplace in the Midwest, and to become the fastest-growing company in the Midwest. • Professional development. Prosource provides on-site onboarding training, professional development opportunities through Prosource Academy and personal development courses. Programs that award high performance and programs that encourage team members to give back to the community also help make Prosource a great place to work.

Number of Employees: 243 Primary Vendors: Ricoh, Konica Minolta, HP, Panasonic, Lexmark Primary Solutions Offerings: Doc Record, PaperCut, Nuance, Square 9, zVerse Primary Leasing Partners: DLL, US Bank Approximate Yearly Revenue: $60 million Fastest Growing Business Segments: Over the past few years, Systel Business Equipment has grown its in-house business to very large multi-machine placements with an average of 25-plus machine accounts. Biggest Accomplishment of the Past Year: Systel launched a targeted hiring promotions campaign to help recruit people impacted by recent manufacturer layoffs, which included signing bonuses. The dealer has hired a number of key personnel during the initiative. Why We Consider Systel Business Equipment Elite: • Customer satisfaction. Systel believes its clients value the company’s knowledge, efficiency and expediency in all aspects of the customer experience. It boasts an equipment ordering turnaround time of 7-10 days. From the time equipment is delivered and a maintenance agreement is in place, supply orders and service requests can be done online. Supply orders are often delivered overnight and service response times average 2.5 hours, so customers experience little to no downtime. • Video marketing. Systel introduced and launched a video recruitment marketing campaign as a way to engage job seekers, as well as act

www.enxmag.com | December 2017

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as a company branding tool to align with the changes and shifts occurring in the industry. A teaser video was launched on social media announcing its hiring initiatives and then a full video was posted on its website with employee testimonials about what it’s like to work at Systel. In addition, the expanded video was shared in two separate categories (sales and service) on its social media pages. • Contract win. In January, Systel was awarded a contract by the state of North Carolina, making it the only authorized independent dealer to receive the award. The dealer launched a number of marketing materials for the program per the needs of its customer, including the Systel state contracts website, full Konica Minolta and HP product catalogs, product quick reference guides, state contract business cards and a quarterly state contract bulletin. • Awards and recognitions. For the past seven years, Systel has earned a spot on the list of North Carolina’s Top 100 Private companies and was featured in the October Issue of BNC Magazine for its latest award. The dealer also garnered a spot on the Inc. 500/5000 list for fastest-growing companies in the United States. Systel was recognized by HP as one of the Top MPS Partners in the United States, earning the HP Best in Class award. Systel holds the 2017 HP Platinum Partner Status as well as being acknowledged as a Qualified Supplies Partner. All of Systel’s HP awards are among the highest tier status possible within the HP channel program. HP’s Best in Class award was given to only

We Saw It In ENX Magazine

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© Copyright 2017 HP Development Company, L.P. The information contained herein is subject to change without notice. Strongest security: HP’s most advanced embedded security features are available on HP Enterprise-class devices with FutureSmart firmware 3.7 or above and is based on HP review of 2016-2017 published embedded security features of competitive in-class printers. Only HP offers a combination of security features for integrity checking down to the BIOS with self-healing capabilities. For a list of compatible products, visit: hp.com/go/PrintersThatProtect. For more information, visit: hp.com/go/printersecurityclaims. Fewer service interruptions: Fewer service parts claim based on BLI analysis of leading in-class A3 MFPs as of August 2016; calculations use publicly available and/or published manufacturer rated yields for long-life consumables and assume 600,000 pages printed (using a 60% black/40% color ratio). Learn more at hp.com/go/pagewideclaims.

Elite Dealers $50 Million to $100 Million

TGI Office Automation Brooklyn, NY www.tgioa.com

Year Founded: 1964 President/Owner: Frank Grasso Number of Employees: 450 Primary Vendors: Toshiba, Lanier/ Ricoh, Lexmark, HP, FP Mailing Primary Solutions Offerings: DocuWare, PaperCut, Nuance, Square 9, Drivve, Ricoh, LincWare, EzeScan, Continuum Primary Leasing Partners: DLL, CIT, GE, EverBank, Wells Fargo Approximate Yearly Revenue: $90 million Fastest Growing Business Segments: Solutions sales (15%), professional services, security solutions, document management/business automation, cloud services. Biggest Accomplishment of the Past Year: TGI significantly grew its business 42

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“Our family has put our heart and soul into this company from day one, 54 years ago.” TGI CEO Frank Grasso

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in central and southern New Jersey, Florida and Connecticut through organic development as well as acquisition. The dealer now supports more than 4,000 new customers. Why We Consider TGI Office Automation Elite: • The complete package. The personal touch that TGI provides each customer is one of its differentiating factors. The dealer takes pride in backing up all recommendations that are geared toward improving a client’s business, providing cost and time savings. In a highly competitive market, TGI constantly seeks ways to impress its customers. It can structure and customize the business relationship to the customer’s liking by offering customized billing, financing and flexible plans to fit individual needs. • Service portal. TGI introduced the myTGI service portal, an online dashboard that provides customers the ability to manage equipment and serviceable items. TGI’s goal is to lessen the amount of time it takes for clients to manage their devices and make it easier to take care of an invoice or update a meter reading. The portal allows customers to place service requests and view service information, place supply orders, input meter readings manually or automate the task, view meter information, communicate with service technicians, view equipment/item information by location and pay invoices. • TGI has been named the official office solutions sponsor of NYCB LIVE, home of the Nassau Veterans Memorial Coliseum. TGI has been aligned with

10 partners. Other honors include the 2017 Konica Minolta Pro-Tech Service Award, along with Ricoh’s 2017 RFG Circle of Excellence Award, which is earned by fewer than 5 percent of Ricoh dealerships nationwide. • Employee-friendly atmosphere. Systel holds at least one or two employee events per quarter, such as bowling or an evening at the local live theatre, to give its people the opportunity to unwind, network with fellow colleagues and meet and congregate with each other’s families. The dealer recently launched an improved Intranet for its employees. The design provides an intuitive resource to communicate, collaborate and access employeerelevant information. Created with the user experience and employee engagement in mind, the site has been designed using an organized interface and conversational type display that makes locating information and receiving employee news easy.

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TGI’s Brooklyn office

Brooklyn Sports & Entertainment since Barclays Center opened in 2012, and currently holds the designation as the official office solutions partner of the New York Islanders. TGI has been serving the New York metropolitan area for more than 50 years. As part of the new alliance, TGI has provided office printing and scanning equipment for the Coliseum and will receive marketing and branding rights for all events at the venue. • Community involvement. TGI focuses much of its charitable efforts to the causes championed by its nonprofit customers. It allocates up to $500,000 per year to donate to causes via the support of golf tournaments, galas, races and walks. • Employee training. Abiding by its motto, “A satisfied customer is our greatest asset,” TGI continuously designs and develops training programs for its teams to keep them abreast of the corporate vision. This philosophy and continuous communication, along with its tenured professional staff, ensures that regardless of what department a client interacts with, they will receive a well-informed, productive, economic, secure and satisfactory solution. Quality and courteous customer service, prompt technical support, product and parts availability, and speedy product delivery, are just a few of the guaranteed service levels all customers receive.

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Elite Dealers: $20 Million to $50 Million Access Systems

Waukee, IA www.accesssystems.com

A&B Business, Inc. Sioux Falls, SD www.abbusiness.com

Year Founded: 1981 President/Owner: Dennis Aanenson Number of Employees: 125 Primary Vendors: Ricoh, Toshiba, Samsung Primary Solutions Offerings: Square 9, Print Audit Primary Leasing Partners: Anacon, US Bank Approximate Yearly Revenue: $20 to $25 million Fastest Growing Business Segments: MPS, managed document services Biggest Accomplishment of the Past Year: Going full force with utilizing the solutions it sells in order to streamline processes internally. A&B Business also consistently achieves its market share growth objectives. Why We Consider A&B Business Elite: • Online marketing. A&B Business has shifted much of its marketing focus to online initiatives, particularly in regards to search engine optimization. The dealer is dedicated to targeting only the most relevant customers through this strategy and increasing its market share. A&B also created a marketing strategy to focus on crossselling to existing customers while being the one-stop office solutions provider in the market. The dealer provides everything from MPS to pens and paper to coffee and water machines. • Browser browsing. Further to its online endeavors, A&B Business is increasing its percentage of service/ toner requests online. The company is creating awareness to current clients 44

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A&B values helping others and making its community a better place. As a result, A&B has developed Seeds to Flowers, a program to give back to its communities by donating 1,000 hours of volunteer time per year. Collage depicts employees volunteering at various community service events.

through multiple campaigns in order to create an efficient and positive service experience. • Business principles. A&B Business empowers its employees to make critical decisions that are in the interest of the firm’s customers. Its workers abide by Five Guiding Principles: keep yourself and others accountable, do the right thing, take action, think outside the box and strive for excellence. Fostering a culture of hard work, accountability and flexibility, A&B also instills a sense of volunteerism among its ranks. • Civic activism. The dealer has partnered with the annual Cleaver’s Chef Challenge, which raises money for the Children’s Home Society in Sioux Falls. Its Seeds to Flowers program has also been warmly embraced by employees. A&B also instituted a volunteer paid time off policy that allows all full-time employees to take 32 hours a year off, paid, to perform volunteer work in the community. In 2016 alone, A&B employees contributed more than 1,400 hours of service to need-based causes. • Among the other variables that help set A&B Business apart from its competition are quarterly customer reviews, a live call center, online service requests and factory-certified in-house training on installed hardware.

www.enxmag.com | December 2017

Year Founded: 1986 President/Owner: Shane Sloan Number of Employees: 180 Primary Vendors: Sharp, Ricoh, Lexmark, HP, Dell, Lenovo, Ubiquiti, SonicWall, Avaya, Datto Primary Solutions Offerings: Square 9, PaperCut, Microsoft, VMware, Notable Solutions, Drivve, and more Primary Leasing Partners: GreatAmerica, DLL, Wells Fargo, US Bank Approximate Yearly Revenue: $40+ million Fastest Growing Business Segments: IT solutions and services, telecommunications, document management, and print solutions Biggest Accomplishment of the Past Year: The dealer notched several honors during 2017, including recognition as a top employer in Iowa, a leading Ricoh dealership in its region and one of the best Sharp dealers in the nation. Its revenues grew substantially, which contributed to 25 percent year-over-year growth. This enabled Access Systems to grow its workforce by more than 23 percent. Why We Consider Access Systems Elite: • Value-based relationships. Access Systems ensures customer needs are not only met, but exceeded. This is accomplished through the work of its quality administrative personnel, who answer every call during operating business hours. In addition, its service technicians can assist via the phone or on-site whenever an issue arises. The dealer provides a guaranteed one-hour callback as well as a four-hour on-site response. • Continual contact. Access Systems develops and distributes a monthly newsletter to current customers that provide information on the dealership, new surrounding the office

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Access Systems • Advance Business • Advanced Business Equipment • All Copy Products • commonwealth digital office solutions • Consolidated Copier Services • Coordinated Business Systems • Copier Fax Business Technologies, Inc. • Des Plaines Office Equipment (DPOE) • Eakes Office Solutions • Edwards Business Systems and Virginia Business Systems • Fraser Advanced Information Systems • Image Matters • Imagine Technology Group • Impact Networking, LLC • Kelley Imaging Systems • KOMAX Business Systems • Loffler Companies, Inc. • Martin Group Lake • McShane’s Inc. • Meritech, Inc. • PearsonKelly Office Products • Premium Digital Office Solutions • Prosource • RJ Young • Southwest Copy Systems Inc. • The Swenson Group • United Office Systems, Inc • UTEC Congratulations to the following Muratec dealers for achieving 2017 Elite Dealer status: Access Systems – Waukee, IA Advance Business – Cockeysville, MD Advanced Business Equipment – Asheville, NC All Copy Products – Denver, CO Bay Copy – Rockland, MA Business Complete Solutions – Poway, CA commonwealth digital office solutions – Sterling, VA Consolidated Copier Services – McDonough, GA Coordinated Business Systems – Burnsville, MN Copier Fax Business Technologies, Inc. – Buffalo, NY Des Plaines Office Equipment (DPOE) Elk Grove Village, IL Eakes Office Solutions – Grand Island, NE Edwards Business Systems and Virginia Business Systems – Bethlehem, PA Fraser Advanced Information Systems – West Reading, PA Image Matters – Knoxville, TN

Imagine Technology Group – Chandler, AZ Impact Networking, LLC – Lake Forest, IL Kelley Imaging Systems – Kent, WA KOMAX Business Systems – South Charleston, WV Loffler Companies, Inc. – Bloomington, MN Martin Group Lake – Geneva, WI McShane’s Inc. – Munster, IN Meritech, Inc. – Cleveland, OH OneDOC Managed Print Services LLC – Oklahoma City, OK Pearson-Kelly Office Products – Springfield, MO Premium Digital Office Solutions – Pine Brook, NJ Prosource – Cincinnati, OH RJ Young – Nashville, TN Southwest Copy Systems Inc. – Albuquerque, NM The Swenson Group – Livemore, CA United Office Systems, Inc – Marietta, GA UTEC – Ann Arbor, MI

For more information on joining this elite group, please visit www.muratec.com or call 469-429-3300.

Elite Dealers $20 Million to $50 Million

technology industry and helpful tips. The marketing department creates and curates all content and then distributes it on a monthly/quarterly basis. • Key contract wins. Of its numerous high-impact contract wins this year, Access Systems was able to procure a non-profit organization with locations nationwide. This account has proven extremely rewarding to work with, because as Access Systems provides more efficiency to the client, it can help more people in need. • Partner kudos. Access Systems has garnered Sharp’s Hyakuman Kai Award every year since 2007. Other honors include the Ricoh Convergence Mid-Market Revenue Growth Award and the 2017 RFG Circle of Excellence Certified Dealership, Microsoft Gold and Silver Data Center, GreatAmerica Prestige Dealer and Waukee, IA, Chamber Member of the Year-Large Business. • Employee recognition. Access Systems recognizes its top performers with annual all-expenses paid trips to tropical locations. Past destinations include St. Lucia, Turks and Caicos, Playa Del Carmen, Costa Rica and Jamaica. In 2018, its top performers will be heading to Punta Cana, Dominican Republic.

Adams Remco Inc. South Bend, IN www.adamsremco.com

Year Founded: 1945 President/Owner: Don Carlile Number of Employees: 160 Primary Vendors: HughesOn, Toshiba, 46

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The Carlile family members behind Adams Remco (from left): Adam Riggs (St. Joseph, MI, district manager), Katy Carlile (aftermarket manager), Don Carlile (president), Rex Carlile (founder), Dave Riggs (vice president), Dean Carlile (vice president), Jody Carlile (marketing assistant), Joe Carlile (digital signage specialist)

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Daktronics, Savin, Lexmark, HP, RISO, MBM, Epson, GBC Primary Solutions Offerings: PaperCut, FileBound, FM Audit Primary Leasing Partners: US Bank, GreatAmerica, Capital Advantage, Team Financial Approximate Yearly Revenue: $25 million Fastest Growing Business Segments: Digital signage, software, professional services (IT) Biggest Accomplishment of the Past Year: Adams Remco experienced significant growth in its digital signage department, with all of the services included. Why We Consider Adams Remco Elite: • Effective coverage. Adams Remco provides a wide variety of office solutions with local product specialists to better serve the needs of customers throughout its 11 locations. Its expansive coverage provides more service technicians near clients to help resolve issues sooner. The dealer also prides itself in being a family-owned business with more than 70 years of experience. • Target marketing. Adams Remco utilizes retargeted advertisements, social media campaigns and email marketing. The analytics it gleans from campaigns enables the dealer to better understand and assist its client base. • The great outdoors. One of Adams Remco’s biggest wins during 2017 was providing a new outdoor digital

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signage monument for a large, downtown convention center. The dealer also placed 80-plus MFPs in the Michigan state school system. • Helping others. Using social media, Adams Remco holds a 12 Days of Giving campaign that entails contributions to a different person or charitable cause for 12 working days. The dealer also supports nonprofits including the Humane Society, Goodwill and Beacon Children’s Hospital, among others. The Northern Indiana Food Bank is another organization near and dear to Adams Remco. • Points of differentiation. The dealer boasts internal leasing for its clients. Adams Remco also covers a significant chunk of territory, including western Michigan, all of northern Indiana and eastern Florida. Lastly, Adams Remco counts a number of 30-year company veterans among its ranks.

Advance Business Systems Cockeysville, MD www.advancestuff.com

Year Founded: 1964 President/Owner: Jeff Elkin Number of Employees: 170 Primary Vendors: Ricoh, Savin, Canon, KIP, KYOCERA, Samsung, Panasonic Primary Solutions Offerings: Treeno, DocuWare, Nuance, LincWare, MBM, PaperCut, Dell, EFI, Objectif Lune Primary Leasing Partners: Advance Business Systems & Supply Company (ABSSCO) Approximate Yearly Revenue: $40 million Fastest Growing Business Segments: The dealership has tripled its number of managed IT users in the past year. Biggest Accomplishment of the Past Year: Employee development. Advance

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Elite Dealers $20 Million to $50 Million

Advance’s IT Command Center plays host to its IT engineers, who work around the clock to proactively manage IT customers’ infrastructure to improve performance, reduce downtime and increase security

Business Systems has developed tools to improve critical thinking and problem solving skills which has improved internal processes but also armed employees to better serve customers. Why We Consider Advance Business Systems Elite: • Extensive training. Advance Business Systems’ training program is led by two full-time service trainers with over 60 years of combined training experience. They oversee the management of a weekly training curriculum consisting of product launches, technical updates, and practice workshops, so that technicians are always prepared to handle any situation they may encounter in the field. In addition to training, its service team leaders participate in regular roundtables to share best practices. • Managed IT. As Advance Business Systems increases awareness in managed IT, it has added an additional layer to its marketing strategy that is focused on proving expertise in this area. This encompasses a fully integrated content marketing plan which pushes out valuable information to arm C-level executives and decision makers with the knowledge they need to make informed decisions for their organizations as it relates to IT topics. With increased security threats and ever shifting technological advancements, Advance Business Systems provides businesses with the tools they need to stay informed. • New accounts. Advance Business Systems on-boarded several enterprise accounts during 2017. After analyzing 48

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Advanced Imaging Solutions Minnetonka, MN www.ais-mn.com

Year Founded: 1997 Owners: Michael Keating &Tim Keating Number of Employees: 54 Primary Vendors: Konica Minolta, Sharp, Lexmark, HP, Epson Primary Solutions Offerings: BSA,

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the unique needs of enterprise accounts and developing a program that delivers an unparalleled experience for organizations of this size, the dealer was able to leverage its offering as a differentiator and capture several large deals. • Productive working atmosphere. As a privately-owned dealer, Advance’s employees have the latitude to address customer concerns or opportunities based on their best judgment, which results in better customer service and more engaged, satisfied employees. The dealer tackles initiatives utilizing cross-departmental teams to avoid silos and create a buy-in. Wins are celebrated as an organization, and Advance creates opportunities to bring accomplishments to the forefront. Its “shout out” wall allows employees to promote their co-workers’ actions and wins. The dealer also holds monthly breakfasts to bring all employees together to discuss initiatives, wins and challenges that impact the organization. • Charitable efforts. Each May, Advance sponsors Believe in Tomorrow’s annual 6k running festival, Port to Fort. The dealer is a longtime supporter of the third-oldest zoo in the country, the Maryland Zoo in Baltimore, and has contributed to the creation and upkeep of a number of exhibits over the years, including the Polar Bear Watch and Petting Zoo. Advance also partners with ARC of Baltimore, The Children’s Guild, Maryland School for the Blind, and the Upper Chesapeake Health Foundation, among other causes.

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From left: Matt Keating Sr., account executive; Steph Keating-Phillips, director of solutions; Tim Keating, vice president; Mike Keating, president; Ryan Keating, director of sales

PaperCut, Intellinetics, Nuance, Prism, Square 9, Umango, RightFax, Intact, EFI, Creo Primary Leasing Partners: US Bank, Wells Fargo, GE Approximate Yearly Revenue: $20+ million Fastest Growing Business Segments: Equipment sales, midrange through production print Biggest Accomplishment of the Past Year: During the past year AIS launched a managed services program to the marketplace, which has been quite successful. Why We Consider AIS Elite: • Skilled service. AIS believes it provides exceptional service because its employees are highly trained by the manufacturers. Its technicians average 13-plus years of tenure, and the dealer has color analysts who specialize in working with color and black production products. Additionally, all accounts have access to AIS’ ownership at any time, and decisions are made quickly. • Change culture. AIS’ marketing efforts and strategies have been successful when its team has embraced change and grasped new opportunities. The dealer strives to create and publish content that helps and connects with

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BROTHER CONGRATULATES ITS

To learn more about the Brother Authorized Partner Program, please contact BAPP@brother.com

Elite Dealers $20 Million to $50 Million

AIS (Advanced Imaging Solutions) North Las Vegas, NV www.ais-now.com

Year Founded: 2002 President/Owner: Gary Harouff Number of Employees: 77 Primary Vendors: KYOCERA, Shortel, Dell, HP, 3D Systems, KIP Primary Solutions Offerings: DocuWare, OnBase, Microsoft, Blue Jeans, EFI, PrintFleet, HyPAS Primary Leasing Partners: GreatAmerica, Wells Fargo, Leaf Approximate Yearly Revenue: $20 to $25 million Fastest Growing Business Segments: Equipment (20-30%), EDM/ECM (60%) Biggest Accomplishment of the Past Year: AIS did a complete renovation of its corporate headquarters and almost doubled the size of its facility, opened up a new office in Corona and 50

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the audience while establishing Advanced Imaging Solutions as a go-to resource for document and management services needs. • Selling education. Advanced Imaging Solutions secured businesses with several large school districts, encompassing production print with midrange and MPS along with RSA web submissions and PaperCut. The dealer also initiated an auto toner fulfillment program that has proven to be successful. • Dealer distinction. Advanced Imaging Solutions is a mark of consistency with its vendor partners, winning the Konica Minolta Pro-Tech Award (11 consecutive years), Sharp’s Hyakuman Kai Award (seven straight years) and the Sharp Platinum Award (seven years running). • Community involvement. AIS supports Meals on Wheels, Feed My Starving Children and numerous nonprofit organizations throughout the year.

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for going above and beyond the call of duty. The recognition awards points, and users indicate which of the AIS core values a given worker represented (adapt, integrity, surpass, nurturing, optimistic, wow). These points can be used for gift cards, days off, coffee from the boss, free dinner on AIS and other treats.

AIS headquarters office

a new California distribution center in Riverside, CA. Why We Consider AIS Elite: • Quick and responsive. AIS prides itself on being responsive and providing a quick resolution for customers. In the past year, AIS’ five locations posted an average response time of 1.1 hours, with 25 percent of all calls completed in less than one hour and 62 percent finished in less than two. Its KFS System enables AIS to address issues, walking customers through problems directly on the control panel and pushing out firmware updates without stepping foot in the customers’ offices. • Done right the first time. AIS service technicians boast more than 50 manufacturer certifications and carry more than $13,000 in parts in their vehicles. The dealer has $4.7 million worth of supplies and parts on hand at all times, which enables its technicians to remedy issues in short order while reducing the amount of call backs. • Inbound marketing. AIS launched HubSpot Inbound Marketing methodologies and processes 16 months ago, and the initiative changed the way it markets to clients. That enabled AIS to redirect its energies to customers based on vertical markets and the needs within their organizations. AIS integrated a new website and social media strategy, created blog content and changed the sales team’s mindset to be more client focused. • Critical win. AIS secured a $500,000 contract with a county health agency. The pact included MFPs, Printers and MPS, and AIS-implemented change management, utilizing PaperCut and Card Authentication. • Mobile recognition. AIS has an online/mobile application called You Earned It that enables employees to immediately recognize a fellow worker

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Jerry Jones, President & CEO

Cannon IV, Inc. Indianapolis, IN www.cannon4.com

Year Founded: 1974 President/Owner: Jerry Jones Number of Employees: 45 Primary Vendors: HP, Lexmark, Toshiba, Zebra Primary Solutions Offerings: PaperCut, FM Audit Primary Leasing Partners: GreatAmerica Approximate Yearly Revenue: $15 to $25 million Fastest Growing Business Segments: MPS Biggest Accomplishment of the Past Year: Cannon IV was named GreatAmerica’s Dealer of Distinction. This award was given to Cannon IV for its leadership qualities, long-term vision and stability. Why We Consider Cannon IV Elite:

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Elite Dealers $20 Million to $50 Million

CBE Office Solutions Irvine, CA www.kopiers.com

Year Founded: 1993 52

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President/Owner: Tarek Hafiz Number of Employees: 145 Primary Vendors: Sharp, Ricoh, Canon, Océ, Samsung, FP Mailing Primary Solutions Offerings: Nuance, Print Audit, Webiplex, Docupeak, Laserfiche, Prism Software, Notable Solutions, uniFLOW, PaperCut Primary Leasing Partners: DLL, Wells Fargo, Canon Finance Approximate Yearly Revenue: $36 million Fastest Growing Business Segments: IT sales (60%) Biggest Accomplishment of the Past Year: CBE hired a Laserfiche software specialist, and the result was the sale of more systems in one month than in the previous five years. The installations enabled previously stand-alone (no profit) hardware sales to become profitable solutions sales. Additionally, CBE was able to offer its clients a unique value-added product. Why We Consider CBE Office Solutions: • Single-source provider. CBE has become a one-stop solution provider of front- and back-office business needs. When clients communicate their desired resolution or their challenge, CBE’s sales and/or integration staff and IT group is able to offer a laborsaving solution that will normally pay for itself in six to 12 months. • Thorough analysis. During the initial sales consultation, CBE takes the time to listen to its clients concerns and learn about their business. The dealer prefers to interview a wide variety of workers to determine their points of pain and review their wish list. CBE devises a way to shorten processes through technology. The dealer’s products and services generally pay for themselves by decreasing a client’s necessary labor hours. • Marketing growth. CBE hired a marketing group that created a YouTube video, which was a blend of CBE customer video testimonials and dealer employees. The video represents a strong community endorsement of what the dealership is about and what it can do for a customer’s business. • Large deals. CBE reaped a pair of

• Problem-solving skills. Cannon IV constantly seeks to improve upon how it does business to solve customer challenges. The dealer uses a consultative approach to discern a client’s needs and pain points. Client case studies on the Cannon IV website underscore the dealer’s ability to troubleshoot and craft economical and effective solutions. • Social media growth. The dealer has greatly bolstered its social media activities and has a dedicated employee who engages with clients and prospects through the various social media platforms on a regular basis. • Dealer distinctions. During the past two years, Cannon IV has been cited for its excellence in a number of disciplines. It was named the 2017 National Dealer of the Year by Perfect Image. It garnered the 2017 GreatAmerica Dealer of Distinction and the 2016 INTEC Dealer of the Year, and was named one of the Best Places to Work in Indiana. • Strong culture. Cannon IV works to create a family atmosphere and encourages teamwork across all departments. Employees are empowered to make decisions and bring new ideas to the table. The company also takes care of its employees when they are in need. • Community caring. Cannon IV has a charity committee that raises funds for various community needs. Its beneficiaries include the Indy BackPack Attack, which provides school supplies for needy children; Family Promise Indy, a need-based aftercare program; and RTV6 Toy Drive, which provides children Christmas presents.

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100-plus piece equipment deals for a local public school district and a governmental firefighting district. The bids culminated with multi-year hardware, software, service and supply sales agreements. By offering a unique software and hardware solution, CBE did not have to compete on hardware price alone. • Acts of generosity. CBE is committed to giving back to the local community that supports their business. Five percent of all profits are donated back to the community for causes ranging from Angels on the Frontline, Arch of Southern California, Habitat for Humanity, Share for SELVES, Orange County Mission and the Southern California chapter of Easter Seals. CBE also supports local youth sports teams, community endeavors, local food banks and donates equipment to nonprofit endeavors.

Commonwealth Digital Office Solutions Sterling, VA www.commonwealthdigital.com

Year Founded: 1977 President/Owner: Michael Sarelson Number of Employees: 67 Primary Vendors: Konica Minolta Primary Vendors: Square 9, PaperCut, Konica Minolta, All Covered Primary Leasing Partners: First Fidelity (company owned ), DLL, EverBank Approximate Yearly Revenue: $20+ million

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WHERE DO WE STAND ON ELITE DEALERS? RIGHT BEHIND YOU.

EFITM is very proud of all our Elite Dealer Award winners because we know how much hard work and innovation it takes to win such awards. Congratulations and many thanks to all of you on your success with EFI Fiery® servers and software; EFI Inkjet wide format, super-wide format and soft signage printers; and EFI Productivity Suite software.

LET US BE THE FUEL

Nothing herein should be construed as a warranty in addition to the express warranty statement provided with EFI products and services. EFI, FabriVU, Fiery and VUTEk are trademarks of Electronics For Imaging, Inc. and/or its wholly owned subsidiaries in the U.S. and/or certain other countries. ©2016 Electronics For Imaging, Inc. All rights reserved.

Elite Dealers $20 Million to $50 Million 2017 ELITE DEALERS

• Community generosity. Commonwealth Digital Office Solutions makes cash donations averaging $60,000 per year to various charities and organizations. It created a backpack program for school children who do not have food for the weekend and clothing for needy families. Fastest Growing Business Segments: Production print (45%), document solutions (27%) Biggest Accomplishment of the Past Year: Commonwealth reached the $1 million mark in cash donations to local organizations since 2001. Why We Consider Commonwealth Digital Office Solutions Elite: • Virtual success. Commonwealth Digital Office Solutions has an inhouse lab that simulates the customer’s environment and the dealer uses it to perform a virtual installation prior to the actual job to help ensure every job is executed flawlessly. Customers can also call into the lab for direct support regarding any installation issues. • Email marketing. The dealer takes a vertical approach to its marketing initiatives, creating email ads that are sent to a designated list of customers. When the ad is opened, Commonwealth receives a notice that includes the recipient’s name, email address and phone number. That information is funneled to the telemarketing department, which follows up by phone to set up appointments. • Top honors. Commonwealth Digital Office Solutions has received the Washington Post’s Top Workplace designation for each of the last three years, and also garnered the Konica Minolta Pro-Tech Award during that same period. The dealer has an A+ rating with the Better Business Bureau. • Employee incentives. The dealer’s bonus plan has doled out more than $2 million to employees (excluding sales and executive staffs) since 2007. Commonwealth Digital Office Solutions offers sick leave with full pay and benefits for up to 18 months. The sales, admin and service departments enjoy annual cruises to Europe. 54

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Coordinated Business Systems Burnsville, MN www.coordinated.com

Year Founded: 1983 President/Owner: James Oricchio Number of Employees: 91 Primary Vendors: KYOCERA, Sharp, Lexmark, HP Primary Solutions Offerings: Square 9, Collabrance, Microsoft Primary Leasing Partners: GreatAmerica, US Bank Approximate Yearly Revenue: $20 million Fastest Growing Business Segments: Managed network services (500%) Biggest Accomplishment of the Past Year: Coordinated Business Systems acquired the Imaging Division of Duluth Typewriter in January and Doman Networking Services in May. Why We Consider Coordinated Business Systems Elite: • Seamless sales. Coordinated Business Systems makes the process of acquiring products and services both collaborative and beneficial. This is important to the dealer, which has received feedback that the process can be painful and difficult when dealing with other companies. • Inbound marketing. Sensing that its marketing efforts were starting to lose their effectiveness, Coordinated Business Systems decided to leverage HubSpot’s all-in-one marketing software to help bolster its efforts via inbound marketing. In order to properly execute

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its inbound strategy with HubSpot, the dealer partnered with Prospect Builder, a HubSpot Gold partner that is familiar with the industry. • Industry recognition. Among its recent awards, Coordinated Business Systems was a 2016 finalist for the Better Business Bureau’s Torch Award for Ethics. It was also named a KYOCERA Premier Dealer and garnered the vendor’s Service Excellence Award. • Giving back. Coordinated Business Systems employees are allotted 2.5 paid time off hours per month that can be donated in a volunteer capacity. In all, the dealer raises more than $10,000 a year participating in various fundraising events. It sponsors the LLS Light the Night Walk and provides free equipment to inter-city schools. • Friendly work environment. The dealer has cultivated a family-like atmosphere and values the opinions of its employees. A number of changes to procedures have come as a result of feedback received from the employees.

Datamax, Inc.

Little Rock, AR www.datamaxarkansas.com Year Founded: 1955 President/Owner: Barry Simon Number of Employees: 200 Primary Vendors: Canon, Konica Minolta, Lexmark, KYOCERA

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Elite Dealers $20 Million to $50 Million

Barry Simon, president

Primary Solutions Offerings: Canon, Konica Minolta, Lexmark, KYOCERA Primary Leasing Partners: Datamax Leasing Division Approximate Yearly Revenue: $40 million Fastest Growing Business Segments: Software solutions, color output, production print, managed network services Biggest Accomplishment of the Past Year: For 2016, Datamax achieved a 92.1 Net Promoter Score reflecting customer willingness to recommend its capabilities. Datamax was recognized with Canon’s ATSP Award for the 10th consecutive year. Additionally, when asked, “How likely would they recommend Datamax to a friend or colleague,” Datamax’s customers gave it an average score of 9.7 out of 10 in 2016. Why We Consider Datamax Elite: • Environmental responsibility. Its DatamaxGreen Program speaks to a number of environmental-based initiatives, including a partnership with the Arbor Day Foundation to plant trees in damaged forests. To date, Datamax has helped to plant more than 3,000 trees in nationwide forests that demonstrate the greatest need in conjunction with the Arbor Day Foundation. • Sales and marketing initiatives. Datamax offers MaxCare, a comprehensive portfolio of technology support services to help clients maximize their return on technology investments. Its goVertical tool represents an ongoing Datamax sales and marketing initiative designed to promote focus and specialization on targeted vertical industries in its marketplace. 56

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Doing Better Business, Inc. Altoona , PA www.doingbetterbusiness.com

Year Founded: 1973 President/Owner: Debra Dellaposta Number of Employees: 101 Primary Vendors: Ricoh, Sharp Primary Solutions Offerings: Ademero, PaperCut, InBay MNS Primary Leasing Partners: GreatAmerica, DLL Approximate Yearly Revenue: $25 million

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• Vendor recognition. In addition to being a 10-time winner of the Canon ATSP award, it has captured the both the Canon Advanced Partner and Konica Minolta Pro-Tech honors four straight years. The dealer has also been recognized by Microsoft as a Gold Partner and Laserfiche. • Promoting a positive working environment. Following its goal to create “raving fans” in everything it does, Datamax responds to its employee career needs and aspiration, and works with its employees to help identify the best opportunities most aligned with their goals and ambitions. Its employees thrive in a visionary environment that promotes collaboration and strategic thinking among individuals of diverse backgrounds and experiences. The atmosphere cultivates satisfaction and tenure that can extend for years. • Points of differentiation. Datamax boasts a leadership team that averages more than 22 years of experience with the company. Its in-house leasing capabilities, which Datamax has offered for more than 40 years, provides accountability that helps empower the business relationship. The Datamax Little Blue Book reflects the dealership’s culture and its unified mission to create “raving fans.”

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Owners (from left) Debra, Joseph and Beth Dellaposta

Fastest Growing Business Segments: MPS, MFPs, in-house leasing Biggest Accomplishment of the Past Year: Doing Better Business had a busy campaign transactions-wise during the past 12 months. The dealer acquired Total Service Inc. of Latrobe, PA, and also annexed Word Processing Services of Hagerstown, MD, which was owned by the parents of the second generation Dellaposta leadership. Why We Consider Doing Better Business Elite: • It’s in the name. Working with Doing Better Business translates into that very result for customers. The dealer helps businesses and organizations move from cumbersome paper-based document workflows to digital information management and workflow solutions. In addition Doing Better Business is a certified WomanOwned business which helps some of its customers meet their diversity goals. • Buy here, pay here. Doing Better Business offers an aggressive inhouse leasing program that provides customers with increased flexibility, including equipment changes, additions and removals. The company also recently launched a new program focusing on getting new customers. The result was an increase in netnew business revenue by more than 40 percent. Doing Better Business also partnered with PROs Elite 100

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Digital Color Printers

www.formax.com

Phone: 800-232-5535

1 Education Way, Dover, NH 03820

Elite Dealers $20 Million to $50 Million

Donnellon McCarthy Enterprises

Cincinnati, OH www.donnellonmccarthy.com Year Founded: 1957 CEO/Owner: Jim Donnellon Number of Employees: 140 58

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and has begun implementing subtle changes that have shown significant improvement in both its performance and financial results. • Business honors. Doing Better Business has captured a number of honors during the past few years, including Best Places to Work by the Central PA Business Journal; Best Places to Work in Pittsburgh from the Pittsburgh Business Times; Ricoh’s RFG Circle of Excellence; the Top 100 Organizations honor from Pennsylvania Business Central; a World Leader in Managed Print Services from the Photizo Group; the Brice and Shirley Phillips Best Practices Award for implementing Managed Print Services, from the Association of School Business Officials; and the Managed Print TRUSTMARK from CompTIA. • Business transparency. Operating under an open book management system, each department at Doing Better Business holds weekly and monthly huddles where department managers share what was reported by the various department heads. Managers address three aspects: good news, critical numbers and final thoughts. • Helping hands. All three owners and many of Doing Better Business’ employees sit on the boards of local organizations. The dealer provides complimentary hardware to nonprofit organizations, including schools and soup kitchens. Employees spend time assembling backpacks for Blessings in a Backpack, as well as putting together care packages that are distributed as part of Operation Support Our Soldiers.

CEO/Owner Jim Donnellon (left) and President Jim George

Primary Vendors: Toshiba, Sharp, Savin, FP Mailing, HP Primary Solutions Offerings: PaperCut, Square 9, Intellinetics, Nuance, Intact, Ricoh Solutions, Toshiba, Drivve, MPS, MNS, Mailing Primary Leasing Partners: US Bank, DLL, GreatAmerica, Wells Fargo Approximate Yearly Revenue: $25+ million Fastest Growing Business Segments: Mailing solutions (67%), MPS (144%), MNS (114%) Biggest Accomplishment of the Past Year: DME was named the Toshiba Dealer of the Year for its exceptional nationwide revenue, percentage of sales quota met, year-over-year revenue growth and community service. Why We Consider Donnellon McCarthy Enterprises Elite: • Digital solutions. DME has launched the new Digital Solutions Center to customers. The Center brings together software, hardware and network troubleshooting resources with one single point of contact and can be accessed by any DME customer who has questions about their company’s equipment. • Website refresh. DME partnered with Clover Imaging Group to build a new website, which features a video on DME, blog posts, a news room, information on vertical markets and more. The reboot makes it easier for customers to find the information they need and learn more about the capabilities of DME. • Training. The DME University training course is a program that all new account managers and existing account managers attend. This training class is held once a month and ensures

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that all DME practices are carried out consistently across all of its branches. During this two-week training class, team members learn about DME as a company, its vendors, and the industry in general. • Awards and honors. In 2017, DME has been named a Cincinnati Top Workplace, a finalist for the Cincinnati Best Places to Work, a BBB Torch Award for Ethics finalist, a Goering Center Award for Family Business semifinalist and received the Sharp Hyakuman Kai Award. • Fun place to work. The dealer prides itself on the fact that it likes to work hard and play hard. From its annual Halloween and Christmas parties to the family barbecue and chili cookoff, DME’s culture is centered on strengthening, building and rewarding its team. The goal is to see all teammates grow professionally and enjoy coming into the office every day.

Eakes Office Solutions Grand Island, NE www.eakes.com

Year Founded: 1945 President/Owner: Mark Miller Number of Employees: 261 Primary Vendors: Sharp, Ricoh, HP Primary Solutions Offerings: PaperCut, GoldFax, Prism Software Primary Leasing Partners: Local leasing company Approximate Yearly Revenue: $15 to $25 million Fastest Growing Business Segments: MPS Biggest Accomplishment of the Past Year: Eakes acquired a janitorial dealer in a new market in April of 2017, giving it a more complete reach into the janitorial industry as it added a

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The Right

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FOR FURTHER INFORMATION CONTACT CUSTOMER SERVICE TODAY Sales: 1 (818) 837-8100 | Tech Support: 1 (800) 466-0246 | Email: info@fgimaging.com | Website: www.fgimaging.com © 2001 – 2017, Mitsubishi Chemical Imaging Corporation dba Future Graphics. All rights reserved. Future Graphics is a distributor of compatible replacement parts for imaging equipment. None of Future Graphics’ products are genuine OEM replacement parts and no affiliation or sponsorship is to be implied between Future Graphics and any OEM. Trademarks and brand names are the properties of their respective owners and used for descriptive purposes only.

Elite Dealers $20 Million to $50 Million

Doug Gallaway, managed print product manager

purchasing and sales position to augment growth. Why We Consider Eakes Office Solutions Elite: • Quality personnel. Based upon customer feedback surveys, Eakes Office Solutions scores high in customer satisfaction, driven by the performance of its employees. Many of the notes indicate that Eakes went “above and beyond” to deliver on expectations. Much of that success can be attributed to the dealer’s high level of tenure, which has enabled it to secure many longstanding relationships within its client base. • Expanded product line. A portfolio bump was provided with the addition of Ricoh to its manufacturer roster, and Eakes Office Solutions rolled out the red carpet with an extensive marketing campaign that included business cards, customer fliers, car magnets, showroom posters, product brochures, web banners, email blasts and digital billboards. • Schooling the competition. Eakes Office Solutions recaptured a key educational account with a total managed print solution that included PaperCut and GoldFax. The dealer was able to right size the client’s print fleet with equipment appropriate to the user’s volume level and provide training backed by quality service to maintain the gear’s performance. • Model of consistency. For the 11th year in a row, Eakes Office Solutions captured Sharp’s Hyakuman Kai Elite Award. It was also recognized with the BTA Award for its longstanding membership. • Civic caring. One of Eakes Office Solutions’ creative fundraising ventures is Jeans for Charity. 60

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Employees can make a donation that allows them to wear jeans for a given day, and each quarter, a charitable organization is selected by the employees to receive a donation. The company is also a drop-off point for the Toys for Tots program and assists in transporting and setting them up for parents to make selections. The dealer also provides meals at several homeless shelters.

2017

James Dotter, President of Virginia Business Systems

Edwards Business Systems, Inc. and Virginia Business Systems, Inc. Bethlehem, PA www.edwardsbusiness.com

Year Founded: 1954 President/Owner: James B. Edwards, chairman of Edwards Business Systems, Inc. and Virginia Business Systems, Inc.; Raymond Fuentes, president of Edwards Business Systems, Inc. (EBS); James Dotter, president of Virginia Business Systems, Inc. (VBS) Number of Employees: 180 Primary Vendors: Konica Minolta, Xerox, HP, Muratec, Lexmark, MBM, Sharp, Fujitsu Primary Solutions Offerings: Square 9 and Global Forms, Objectif Lune PlanetPress, Adobe Systems, Nuance, Notable Solutions, EFI Primary Leasing Partners: GreatAmerica, US Bank Approximate Yearly Revenue: $41 million

James B. Edwards, chairman and owner of Edwards and Virginia Business Systems

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Ray Fuentes, President of Edwards Business Systems

Fastest Growing Business Segments: MPS, software solutions, production print Biggest Accomplishment of the Past Year: Edwards and Virginia Business Systems were named Konica Minolta’s “Solution Provider of the Year.” Why We Consider EBS and VBS Elite: • Overall value. EBS/VBS offers a combination of responsive, dedicated service, committed solutions, quality hardware and the coordinated teams to deliver it. Its staff is divided into three core groups: service/ implementation, administration and sales/marketing. Collectively, they work together as a team to move the business of its clients forward by selling process improvement, security and compliance, cost of ownership and sustainability. • Managed print services. Print+ is EBS/VBS’ private-labeled brand of MPS and offers services that include print and output devices as well as management plans for collection, accounting, security and sustainability. These solutions allow its clients to achieve cost effectiveness, green environmental goals and network integration. • Solution software. EBS/VBS have dedicated solutions teams that develop and offer application software for document management and other solutions. Plus, it offers specialized teams of professional service and support necessary to evaluate,

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Elite Dealers $20 Million to $50 Million

Fraser Advanced Information Systems West Reading, PA www.fraser-ais.com

Year Founded: 1971 President/Owner: William A. Fraser Number of Employees: 175 Primary Vendors: Sharp, Canon, Lexmark, Toshiba, HP, Muratec Primary Solutions Offerings: Axcient, Datto, LabTech, Sophos, KnowBe4, RapidFire Tools, SharpDesk Mobile, Sharp OSA, Sharp AIP Applications, Intact, YSoft, Nuance, PaperCut, Océ, N-Able, Canon Print & Scan, ConnectWise, VMware, MaaS360, Kodak Capture Pro, ScanShare, PrintFleet, PDF Pro, SharePlus 62

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implement and manage successful software solutions for clients. • Account success. VBS won a contract for a large regional school district in Virginia, a deal valued in excess of $2 million. Despite not being the lowest cost provider, the dealer’s exceptional service history and clientcentric approach to print management helped secure the business. Delivery and installation of copiers, printers and software for the client was accomplished in an accelerated time frame. • Community generosity. EBS has been a primary sponsor of Musikfest in Bethlehem, PA, for the past 30 years. Musikfest concerts attract more than 1 million visitors every year, bringing economic development, cultural awareness and entertainment to Bethlehem. Other organizations sponsored by EBS/VBS include the VCU Massey Cancer Center Concert, the Allentown Art Museum of the Lehigh Valley, Historic Bethlehem, PBS Ch. 39, James Madison University athletics, Relay for Life and Ducks Unlimited. EBS/VBS was also a featured sponsor of the 2017 Dominion Energy Charity Classic on the PGA Tour.

Primary Leasing Partners: Wells Fargo, US Bank, DLL Approximate Yearly Revenue: $40 to $45 million Fastest Growing Business Segments: Managed network services Biggest Accomplishment of the Past Year: The integration of Advanced Business Equipment into Fraser AIS, which added a news sales team to its organization. The acquisition also gave Fraser AIS the ability to offer Advanced’s customer base an entire portfolio of new products, including managed IT services. Why We Consider Fraser AIS Elite: • Quality customer support. Fraser’s Global Support Center provides the latest technologies available in the MFP marketplace, offering remote cloud installations for many customers’ MFPs. Its Global Support Specialists can remotely set up features such as address books, scan settings, network settings, account codes and fax address books. While a normal in-person installation with an on-site technician may take up to two hours or more, with Fraser’s remote cloud installations, a new device is ready for use within minutes of being delivered. • Fraser’s Net Promoter Score on its remote cloud installations has been above 90 for the entire 2017 fiscal year, with more than 90 percent of customers saying they’d recommend Fraser’s remote cloud installations to colleagues. • With the implementation of its strategic email campaigns, Fraser now has the ability to target specific vertical markets for specific services it offers. Email campaigns are tailored directly to the vertical and customers Fraser seeks to reach and can specifically pinpoint areas of service that clients want. • Customer appreciation events. Throughout the year, Fraser holds

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several customer appreciation or networking events as a token of appreciation for their business. These events are often co-sponsored by Fraser’s vendors and provide an avenue for its staff to socialize and get to know the customers they interact with on a daily basis. The events allow Fraser to build personal and professional relationships for its sales force and staff. • Employee rewards. Fraser’s Sacks of Cash program rewards employees who go above and beyond to ensure customer satisfaction. Each month, Fraser sends more than 1,200 surveys out to customers to provide feedback on Fraser’s performance with service calls, supply orders and remote cloud installations. Based on the customer feedback, employees are awarded a “sack of cash” for each positive interaction with customers. Employees are also rewarded for going the “extra mile” internally by providing assistance to other employees or staying after hours to ensure important projects are completed on time.

Genesis Technologies Inc. Northbrook, IL www.genesistechnologies.com

Year Founded: 1991 President/Owner: Michael Kahn Number of Employees: 55 Primary Vendors: HP, Canon, Xerox, KYOCERA, Zebra, Filebound, iManage Primary Solutions Offerings: uniFLOW, PaperCut, HP, iManage worksite, Filebound, FM Audit Primary Leasing Partners: GreatAmerica Approximate Yearly Revenue: $20 million Fastest Growing Business Segments: MPS, copier sales

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Quality

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Quality... Fortunately, we’ve spent decades working with our factories making sure we can offer unheard of compatible quality that’s comparable to OEM product. Nectron has long since established exactly where our product is made and to our unique and exacting specifications. We pass that quality and those savings along to you, all backed with an ironclad 1 year guarantee. Try us and find out why Nectron is that one bedrock provider of quality, inventory, and savings that so many resellers and wholesale distributors can rely on year after year.

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Elite Dealers $20 Million to $50 Million 2017 ELITE DEALERS 2017 G

Image 2000

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Valencia, CA www.image-2000.com

Members of Genesis leadership team (from left): Michael Kahn, Kelsey Doss, Christina Johansen and Jon Kaiser

Biggest Accomplishment of the Past Year: The dealership closed $3 million in total MPS contract revenue, leading with OEM toner. Why We Consider Genesis Technologies Elite: • Competitive pricing. Through the years, Genesis Technologies has cultivated deep relationships with its clients and is entrusted to make decisions that are in their best interest. For example, Its pricing on MPS using HP OEM genuine toner is comparable to remanufactured toner rates. • Fully optimized. Genesis Technologies’ website is fully SEO to help clients learn more about products and services, or to purchase MPS solutions, copiers and document management tools. This entails a meticulous, ongoing review of search words, blogs and email campaigns. • Major scores. During 2017, Genesis Technologies netted its first $1 million Canon copier deal, excluding prints, for an educational institution. • Values-based culture. Genesis Technologies seeks out only honest and hard-working individuals to join its team. The dealer offers a career advancement path for those seeking to build upon their skill sets. Employees are highly valued, as evidenced by the CEO’s participation in the interviewing process. • Community involvement. Genesis Technologies sponsors a number of local organizations, including Lutheran Life Services, which serves the needs of senior citizens; Dominican University, which provides scholarships and opportunities for students; and United Hospital, which offers services to cancer patients. 64

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Year Founded: 1992 Owner: Joe Blatchford, Richard Campbell Number of Employees: 140 Primary Vendors: KYOCERA, Sharp, Toshiba, Lexmark, RISO Primary Solutions Offerings: Square 9, M-Files Primary Leasing Partners: DLL, GE Wells Fargo, US Bank Approximate Yearly Revenue: $30 million Fastest Growing Business Segments: Equipment placements (5%) Biggest Accomplishment of the Past Year: Image 2000 secured one of the largest health care entities in the state of California. Why We Consider Image 2000 Elite: • Old-school marketing. Image 2000 prefers to use tried-and-true marketing methods, including leave-behinds such as coffee cups, pens and other products. The dealer prefers business-to-business cold calling. Image 2000 does use telemarketers and various lunch-and-learn programs, but utilizes cold calling as its primary marketing practice. • Healthy business. During 2017, Image 2000 secured a national contract with Adventist Health Systems that is comprised of 21 hospitals located in states including California, Hawaii, Oregon and Washington. The Adventist deal also includes 80-plus affiliate locations. • Improved environment. Image 2000 recently purchased and renovated a building, investing nearly $900,000

Image 2000 celebrated its 25th anniversary with this new headquarters in Santa Clarita, CA, which features an enhanced working environment

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Co-founders Joe Blatchford, CEO (left) and Richard Campbell, president

while adding quality amenities for its employees. During the conceptual process, the dealer solicited input from employees via a suggestion box to learn what they would like the new building to feature. • Image 2000 contributes to all of the foundations represented by its health care clients. The dealer also supports the Sebastian Velona Foundation by donating $15,000 reaped from the rental of a house in Cabo San Lucas, Mexico. • Dealer distinction. Image 2000 was the third-largest dealer for all of KYOCERA in the United States. It has been an Elite Dealer for KYOCERA Copystar 13 consecutive years. In addition, Image 2000 is a premier dealer with regards to solutions.

KDI Office Technology Aston, PA www.kdi-inc.com

Year Founded: 1988 President/Owner: Ricardo Salcedo Number of Employees: 150 Primary Vendors: Ricoh, Canon, Lexmark Primary Solutions Offerings: Fortis, Square 9, Westbrook Technologies, Nuance, M-Files Primary Leasing Partners: DLL, EverBank, Canon Finance

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Congratulations to our ENX 2017 Elite Dealers ClearView Business Solutions Business Complete Solutions Modern Office Methods Genesis Technologies Lasers Resource DEX Imaging Prosource

www.agentdealer.com

Elite Dealers $20 Million to $50 Million

KDI management (from left): Don Schatzman, president of sales; Rick Salcedo, CEO; Vance Stewart, vice president of operations

Approximate Yearly Revenue: $38 million Fastest Growing Business Segments: Managed IT, MPS Biggest Accomplishment of the Past Year: Enhancements to its Network Operations Center enable KDI to perform remote access installations of newly delivered gear. Why We Consider KDI Office Technology Elite: • The survey says… KDI implemented its first customer service survey to find out where it is excelling as well as which areas need improvement. Great service and great people were a common thread in the responses, and customers indicated they appreciate KDI’s quick response and friendly, helpful demeanor. The survey also illustrated that customers feel KDI’s service technicians are accommodating and know how to take care of issues that arise. Problems are resolved either the same day or within 24 hours. Respondents also indicated they value KDI’s offer to train their staff on how to properly use the machines. • Fast marketing. In April, KDI and Dover International Speedway (DIS) reached a multi-year agreement on naming and advertising rights for the Monster Mile’s restart area, with KDI becoming the “Official and Exclusive Office Technology Provider” of DIS. The KDI Restart Zone adds significant brand visibility for KDI. The new branding can be seen by millions of TV viewers just after turn four and before the start/finish line. • Earlier this year, KDI became the Official and Exclusive Office Technology Provider for 97.5 The 66

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Kelley Imaging Systems Kent, WA www.kelleyimaging.com

Year Founded: 1974 President/Owner: Aric Manion

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Fanatic, a Philadelphia-based sports talk radio station. Through this relationship, KDI has had multiple opportunities to utilize radio spots as a means of enhancing company name recognition. Recently, KDI enlisted the services of former Philadelphia Eagles quarterback Ron Jaworski for a radio spot. In the commercial, Jaworski touted his business relationship with KDI and gave reasons for businesses to utilize the dealer’s products and services. Complementary digital billboards, web enhancements and social media campaigns drove prospects to a KDI landing page for a free technology assessment. • Increased marketing channels. KDI employed targeted social media and pay-per-click (PPC) campaigns, ad boosts, employment posts and Google AdWords to reach customers, prospects and prospective employees. Through various customer sponsorships, KDI’s business partners also shared its social media posts, employment ads and community service initiatives—which was reciprocated—providing a greater reach for KDI and its partners. • Supporting the community. Team KDI regularly raises funds and donates needed items for charitable organizations such as Making Strides, Philabundance and Toys for Tots. KDI and its employees raise money and donate a substantial amount of food for the needy, new unwrapped toys to children in the area and plan/ participate in various events to help support and raise funds to fight cancer. Each year KDI sets higher donation goals and exceeds them.

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Number of Employees: 189 Primary Vendors: Toshiba, Pitney Bowes, KYOCERA, Sharp, Lexmark, Muratec, Formax, Oki, Samsung, HP Primary Solutions Offerings: DocuWare, Abby Flex Capture, PaperCut, Adobe Lean Print, Treeno, Satori, Flex Systems Primary Leasing Partners: GreatAmerica, US Bank, Wells Fargo, EverBank Approximate Yearly Revenue: $40 to $45 million Fastest Growing Business Segments: MPS, managed IT, document management and capture, wide-format, reprographics Biggest Accomplishment of the Past Year: Kelley acquired three new companies, which added offices in Great Falls, MT; Salem, OR and Bellingham, WA. The dealer also added a new office in Bend, OR. Why We Consider Kelley Imaging Systems Elite: • Single-source excellence. Kelley’s scope of technology solutions makes it easier for a client to deal with one provider who understands print, mail, distribution and wide format as opposed to multiple providers. With the addition of its reprographics service at multiple locations, Kelley can also work with clients on one-off needs. • Cost-consciousness. Kelley’s main focus is to help lower overall costs and improve the effectiveness of what its customers are printing. When done correctly, it results in lowered costs, and Kelley can help clients increase

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Elite Dealers $20 Million to $50 Million

Lake Business Products Eastlake, OH www.lakebusiness.com

Year Founded: 1960 President/Owner: Theresa Cain Number of Employees: 130 Primary Vendors: Canon, Samsung Primary Solutions Offerings: Square 9, PaperCut, Uniflow 68

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their revenues by maximizing the effectiveness of each interaction they have with their customers. • Significant wins in 2017. Kelley was able to secure a number of high-impact agreements during the year, including a $300,000 deal for a Montana school district, a Seattle retailer who invested over $1 million in Kelley solutions at the Seattle office, a $400,000 competitive replacement out of the Portland office and many other sixfigure deals. • Industry recognition. Over the last four years, Kelley has been named one of Washington’s Top Corporate Philanthropists. The program honors 75 companies that make the expanded Corporate Philanthropist lists based on cash giving to charities. Other honors include the 2017 ITEX Perfect Image Award, the Puget Sound Business Journal Fastest Growing Private Company, the Top West Coast Dealer for Pitney Bowes, Formax Solutions Elite Dealer, CompTIA Trustmark Certification for MPS Solutions and GreatAmerica’s Dealer Distinction Award. • Giving back. President Aric Manion serves on the board for the Economic Development Council of Seattle and King County, which promotes recruiting and sustaining business. He also serves on the Team Seattle Guild, which supports the Seattle Children’s Hospital. The dealer sponsors and contributes to charitable causes such as the Tacoma Chamber of Commerce, Multi Service Centers, Compass Health, Kitsap Humane Society, Port Orchard Chamber and United Way.

Primary Leasing Partners: LBP Leasing, US Bank, DLL Approximate Yearly Revenue: $25 to $30 million Fastest Growing Business Segments: MPS, MNS, production print Biggest Accomplishment of the Past Year: The expansion of Lake Business Products’ production print, document management solutions and managed services. Why We Consider Lake Business Products Elite: • Experience and consistency. Lake Business Products has carved out a reputation for superior customer service during its 57-year history, which translates into longevity and stability in the eyes of its clients. The dealer believes in a personalized approach that speaks to its customers’ individuality. • Flexibility. Following the same philosophy of addressing the individual needs of a client, Lake Business Products sees to maintain flexibility in its hardware and finance offerings to meet those specific needs. In addition, the dealer has offered inhouse financing for the past 25 years. • Lines of communication. Despite its considerable growth, Lake Business Products endeavors to maintain that family-type closeness throughout the organization. The dealer fosters an open-door policy for its employees, and sponsors a number of activities to let them know they are valued. • Charitable contributions. Among the organizations Lake Business Products supports are Rainbow Babies and the Children’s Hospital of Cleveland. The dealer also features a Giving Tree, in which a local organization is selected for contributions by the employees. • Lake Business Products has been named a Canon App Dealer in each of the last four years and a Certified ATP

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Dealership for more than 25 years. It also received the Smart Business Family Business Achievement Award for Northeast Ohio in 2017. The dealer also serves as a certified training facility for Samsung.

Meritech, Inc.

Cleveland, OH www.meritechinc.com Year Founded: 1978 President/Owner: Dennis Bednar Number of Employees: 88 Primary Vendors: KYOCERA, Konica Minolta, Muratec, KIP, Fujitsu, HP, Dell Primary Solutions Offerings: PaperCut, Planetpress, Barracuda Networks, All Covered, Intellinetics, Rapid Fire, HyPAS, Objectif Lune, Idatix, Sagemcom, Microsoft Gold Certified, Spectrum, AT&T, Everstream, Intellisys, Easton, PSIGEN, Cloud Route Primary Leasing Partners: US Bank, DLL, CIT Approximate Yearly Revenue: $20 million Fastest Growing Business Segments: Managed services (50%) Biggest Accomplishment of the Past Year: Meritech was able to land its biggest school system with 300 MFPs, doing more than 60 million impressions annually. Why We Consider Meritech Elite: • Holistic approach. Meritech optimizes processes from end-to-end to promote and improve efficiency, reduce costs, and increase customer satisfaction. The dealer provides a complimentary, in-depth risk assessment, which outlines its customer’s current network health and identifies potential network vulnerabilities, opportunities to improve network performance and security, as well as improve cost savings and streamline workflows.

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Elite Dealers $20 Million to $50 Million 2017 ELITE DEALERS

accomplishment on Meritech’s social media sites and an entry into a drawing for Employee of the Year.

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Mary Ann, vice president of operations and Dennis Bednar, president/CEO

• Quality assurance. With an average tenure of 15 years, Meritech’s service team creates true partnerships with each client, underscored by transparency, urgency, shared values and goals. Customers benefit from live customer service options whenever they call in for assistance. Additionally, quarterly account reviews ensure that each customer is educated on the performance of Meritech and any new technologies available to them. • Risk and reward. Meritech provided complimentary risk assessment (a $1,000 value) during the months of September and October. The dealer donated $50 to the Red Cross for every network assessment completed. Additionally, Meritech donated a percentage of each sale for those months to the American Red Cross for the various Hurricane recovery efforts. • Useful information. Meritech offers tips, advice and information to help companies and families protect themselves and their businesses. Each day the dealer shares information for preparedness on its LinkedIn, Facebook and Twitter pages. • Valued employees. Meritech has an MVP (Meritech Valuable Player) program where employees are recognized by their peers for going the extra mile. Employee engagement within the workplace is very important, creating cohesiveness among coworkers and the overall organization. This enables the team to be more enthusiastic and motivated, creating a high-energy work environment. Winners receive $200, an MVP-designated parking spot for the month, posts featuring their 70

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Modern Office Methods (MOM) Cincinnati, OH www.momnet.com

Year Founded: 1957 President/Owner: Kevin McCarthy Number of Employees: 195 Primary Vendors: Ricoh/Lanier, Canon, HP, Samsung Primary Solutions Offerings: MPS, document management, managed IT services, mobile workforce and cloud printing, environmental, document capture, cost recovery and security software, electronic forms Primary Leasing Partners: US Bank, Wells Fargo, DLL Approximate Yearly Revenue: $45+ million Fastest Growing Business Segments: MPS, production business, MNS Biggest Accomplishment of the Past Year: Modern Office Methods was named a Ricoh RFG 2017 Circle of Excellence Dealership. The dealer enjoys an exceptional service team, led by Ken Staubitz, vice president of service. Why We Consider Modern Office Methods Elite: • Customer strategy. MOM boasts the ability to manage accounts and provide its clients with a document strategy. Its reps follow a four-step process when they engage with a new prospect: clarify, simplify, implement and review. The consultative approach results in a solution that adds value through greater efficiency. This is attained by streamlining their processes through its many solutions or by standardizing the client’s current fleet of equipment. • Raising brand awareness. MOM sponsors a contest for the nonprofit community, Jump START Your

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Nonprofit, which represents its largest marketing campaign and largest community involvement program. Local nonprofits apply for a chance to win one of three $10,000 office technology makeovers. MOM partners with seven radio stations that help promote the contest through advertising and social media. • Client events. MOM entertains clients at sporting events, providing suites for Xavier University basketball games, Cincinnati Reds baseball games and Dayton Dragons contests. MOM hosted a production event in May at the new TOPGOLF in West Chester, OH, that was a huge success, and the dealer planned a joint event with its Managed Networking company, FSN, there in November. • Social media. Backed by the involvement of its sales teams, organic impressions on LinkedIn topped 25,000 per month. The company also posted Throwback Thursday pictures leading up to its 60th anniversary in December. MOM’s executives provided many images from its archive to add levity, humor and personalization to the anniversary lead-up, with the photos posted along with the hashtag #MOMturns60. • In addition to Jump START, which has provided more than $200,000 worth of equipment to 18 local nonprofits, MOM organized a disaster relief effort to benefit those in southern Texas affected by Hurricane Harvey.

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Elite Dealers $20 Million to $50 Million

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Nauticon Office Solutions Gaithersburg, MD www.nauticon.com

Year Founded: 1997 President/Owner: Tom Cunningham, Gary Sockel, Carter Hertzberg Number of Employees: 95 Primary Vendors: Toshiba, Xerox, Lexmark Primary Solutions Offerings: PaperCut, Drivve, Square 9 Primary Leasing Partners: DLL, Xerox Financial Services, GreatAmerica, EverBank Approximate Yearly Revenue: $20 to $25 million Fastest Growing Business Segments: MFP/hardware (20%), net new business YTD (38%), managed services (35-40%) Biggest Accomplishment of the Past Year: One of Nauticon Office Solutions’ proudest accomplishments has nothing to do with the business itself. The dealership provides daily lunches to aid underprivileged youth. Why We Consider Nauticon Office Solutions Elite: • Customer treats. Nauticon entices its clients and prospects in a number of ways, from a catered, referral customer lunch program to client-focused in-

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NBM

Burlington, MA www.nbminc.com Year Founded: 1985 President/Owner: William Tracia Number of Employees: 80 Primary Vendors: Sharp, Konica Minolta, KIP, Oki, HP, FP Mailing Primary Solutions Offerings: InfoDynamics, Digitech, Webroot, Atera, Intronis Primary Leasing Partners: CIT, Leaf, DLL, GreatAmerica Approximate Yearly Revenue: $23 million Fastest Growing Business Segments: IT, mailing solutions Biggest Accomplishment of the Past Year: The dealer embarked on

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house events. The dealer constructs custom scratch-off tickets and creatively packages small gifts in Chinese food carryout boxes to curry favor. Mark of excellence. Nauticon has achieved a 93 percent Net Promoter Score year-to-date in the BEI program. Its managed services have grown, on average, 35 to 40 percent per year. Great place to work. Employees have access to a full gym and are treated to monthly catered lunches. Nauticon workers also enjoy wide-ranging autonomy and the company promotes a positive environment that inspires them to be proactive with the customer base. Industry praise. In addition to being a past Elite Dealer, Nauticon has garnered the BEI Service Excellence Award, the Toshiba Eastern Region Market Leadership Award and the Toshiba ProMasters Service Award. Charitable support. Nauticon’s employees donate paid time off to nonprofit organizations and sponsor events including the YMCA ThingAMaJig invention convention. The dealer also sends underprivileged children to the Girl Scouts of America summer camp.

MOM donated 1 percent of its hardware and solutions revenues sold between Aug. 28 and Sept. 30 to support the American Red Cross relief efforts. Other charitable events the dealer has supported include the Race to Anyplace, which benefits the Leukemia & Lymphoma Society, and Spike Out Sepsis, which benefits the Sepsis Alliance.

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a rebranding initiative that includes the tagline “Your Trusted Technology Company.” The move was geared toward removing “business machines” from the name and incorporating a more modern approach. The refresh included a new logo, color scheme and a rebooted website. Why We Consider NBM Elite: • Outside the MFP. Small- and medium-sized business value working with NBM for needs beyond the multifunction printers. NBM offers IT support, mailing solutions, folding/ inserting equipment, wide-format technology, smart boards, LCD displays and more. Its competitors are primarily branches of the manufacturers, with limited product and service offerings. • Winning share. One of NBM’s biggest wins in 2017 was an agreement with a small, private college where it placed a new fleet of Sharp MFPs. The school had been doing business with another manufacturer for the past 20 years. • Sharp performance. NBM has picked up the Hyakuman Kai Elite Award from Sharp for ordering more than $5 million in wholesale business annually. That places NBM among the 10 largest Sharp dealers in the United States. But NBM doesn’t have all of its eggs in one basket; it is also a Silver Elite partner with HP and a Platinum service provider for Konica Minolta. • Empowered employees. NBM put the task of organizing company events

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Congratulations

2017 Elite Dealer Award Winners! Thank you for choosing Q2 as your parts and supplies vendor and for allowing us to be a part of your success. We value your trust and appreciate your business!

Q2Products.com P R E FE R R E D

PA R T N E R

Elite Dealers $20 Million to $50 Million

Kevin Morris, President & CEO

OneDOC Managed Print Services LLC Oklahoma City, OK www.mpsok.com

Year Founded: 2009 President/Owner: Kevin Morris Number of Employees: 23 Primary Vendors: Brother, Epson, HP, Konica Minolta, Lexmark, Muratec, Xerox Primary Solutions Offerings: Intellinetics, YSoft Primary Leasing Partners: DLL, EverBank, GreatAmerica Approximate Yearly Revenue: $23 million Fastest Growing Business Segments: MPS (70%) Biggest Accomplishment of the Past Year: As many industry experts point to the need to diversify in order to grow revenue, OneDOC is proud of the growth it has experienced, which it has achieved by dominating in the markets in which it serves. 74

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Proven IT

Tinley Park, IL www.provenIT.com Year Founded: 2003 President/Owner: John Cosich Number of Employees: 195 Primary Vendors: Toshiba, Canon, HP Primary Solutions Offerings: Laserfiche, PaperCut, Uniflow Primary Leasing Partners: Leaf, US

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Why We Consider OneDOC Managed Print Services Elite: • Celebrity endorsements. OneDOC Managed Print Services stakes the claim of being the only dealership in the industry that is endorsed by Dave Ramsey, one of the nation’s most trusted voices on money matters and a national best-selling author and radio host. • Big fish. Among its biggest wins during 2017, OneDOC Managed Print Services secured an account with a major national communications firm that has offices across the United States. The dealer also provided MPS in an environment that was previously under the management of a large manufacturer. • With honors. OneDOC Managed Print Services has been recognized by the Photizo Group/Virtulytix in the Leaders Index every year since 2013. A three-time Elite Dealer, the company also achieved Trustmark status by CompTIA and the ImageMaker award from Muratec. • Treating employees right. OneDOC Managed Print Services encourages its employees to take ownership of its work in dealings with the customer. The dealer believes the strategy empowers employees to make the right decisions on a daily basis. OneDOC also claims the distinction of being one of the highest-paying companies in the industry, with perks including unlimited vacation time for employees. • Philanthropy. Among the organizations supported by OneDOC Managed Print Services are the American Diabetes Association, the American Heart Association and the United Way.

in the hands of an employee, and the company enjoyed a St. Patrick’s Day celebration, a summer kickoff event and an Octoberfest bash. Its annual President’s Club dinner is one of the year’s most anticipated celebrations for employees with 10 years or more service. A total of 39 of the 80 total employees have logged at least 10 years with the firm. • Giving back. NBM supports several local charities and non-profit organizations, including the United Way, the YWCA, the Jimmy Fund and the National MS Society, among many others. The dealer also entered a team in the “Dodging for Dollars” event to benefit the local Boys and Girls Club and raised more than $1,500.

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Bank, GE, EverBank, Canon Finance Approximate Yearly Revenue: $40 million Fastest Growing Business Segments: Network technicians, solutions engineers, hardware technicians Biggest Accomplishment of the Past Year: Proven IT was named a Crain’s Chicago Business Fast 50 dealership for the fourth year in a row. Why We Consider Proven IT Elite: • Service excellence. Quality service is a hallmark for Proven IT. The company is a PROs Elite 100 Dealership committed to surpassing elite industry benchmarks in customer satisfaction and service performance. Proven IT closely monitors problems and strives to deliver elite service, and guarantees its performance to be satisfactory. • Sports marketing. Proven IT entered into major sports marketing campaigns with the Chicago White Sox, Chicago Bears, and Northwestern Athletics. Part of its marketing approach was highlighting the process by which Proven IT was chosen as the service provider: by demonstrating its ability to handle major service fleets, its philanthropy and corporate culture. Another dimension of each partnership is offering high-end entertainment with the ability to host its business meetings in VIP Suites at each stadium, where Proven IT’s brand’s presence is very strongly enforced with signage and sponsorships. • Technology show. In September, Proven IT hosted the Proven IT Casino Night Technology Show. In the past, the dealer has hosted more than 200 guests with live entertainment in an

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A BIG CONGRATULATIONS TO OUR 2017 ELITE DEALER AWARD WINNERS! SERVING THE DEALER CHANNEL SINCE 1989 Thank you for your excellence and for your on-going support of ITC Systems

Advanced Imaging Solutions All Copy Products Alpha Laser & Imaging, LLC Atlantic, Tomorrow’s Office Copier Fax Business Technologies, Inc. Copier Headquarters, Inc DEX Imaging, Inc. Edwards Business Systems and Virginia Business Systems EO Johnson Business Technologies Fisher’s Technology Fraser Advanced Information Systems Gordon Flesch Company Image 2000 Image Systems for Business, Inc. Imagine Technology Group KDI Office Technology LAKE BUSINESS PRODUCTS, INC Les Olson Company Loffler Companies, Inc. oodhull, LLC Vision Office Systems, Inc. Meritech, Inc. Modern Office Methods

Marco NovaCopy, Inc. Offix LC Ohio Business Machines, LLC On Demand Incorporated Quality Digital Office Technology Repeat Business Systems, Inc. Rhyme RJ Young Sims Business Systems, Inc. Solutions YES Southwest Office Systems, Inc. Soffystel Business Equipment TGI Office Automation The Swenson Group U.S. Business Systems, Inc. United Office Systems, Inc Usherwood Office Technology UTEC Vision Office Systems, Inc. WCC Business Solutions Woodhull, LCC

For more information on ITC Systems and its products, go to www.itcsystems.com

Elite Dealers $20 Million to $50 Million

Stargel Office Solutions Houston, TX www.stargel.com

Year Founded: 1987 President/Owner: Jack Stargel Number of Employees: 101 Primary Vendors: Toshiba, HP, Lexmark, Océ, KIP, MBM Primary Solutions Offerings: DocuWare, PaperCut, Drivve, Nuance, FlashGrade, Printerlogic, Datto Primary Leasing Partners: GreatAmerica, Wells Fargo Approximate Yearly Revenue: $20 to $25 million Fastest Growing Business Segments: MNS (35%), MPS (14%), software (38%), hardware (4%) Biggest Accomplishment of the Past Year: Stargel Office Solutions continues to expand its Star Managed Services group (MNS, Software, MPS), 76

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exciting and fun venue where guests can relax, have a great meal and a cocktail, and learn from industry experts through seminars or casual one-on-one conversations with its partners and in-house solutions specialists. • Awards and accolades. Proven IT has been named to the Chicago Tribune’s Top Workplaces for each of the last three years. The Daily Herald chose the dealer as one of the Best Places to Work in Illinois for 2016 and 2017, and NT Ware cited Proven IT for Fastest Growing Managed Print Software Revenue. • Rewarding work atmosphere. Proven IT promotes a philanthropic environment, with several employees participating on boards for local nonprofit institutions. Proven IT also hosts entertaining employee outings that include all departments in a variety of activities, such as paintball, golf, sports events, wine tastings, painting, game night and go-karting.

From left: Rhonda Stagg, vice president of finance and administration; Tyson Stargel, owner and vice president; Jack Stargel, owner and president; Slade Stargel, owner and sales manager; David Redd, vice president of service; TJ DeBello, vice president of sales

which now bills more than $4 million dollars a year in recurring revenue. The dealer recently hired a full-time project manager and Six Sigma Green Belt to coordinate and implement all client engagements for the group. Why We Consider Stargel Office Solutions Elite: • Customer-first mentality. With a combination of outstanding employees and a willingness to put the customer first, Stargel feels it has become a preferred provider. It boasts more than 100 employees who have an average tenure of 10 years, which paves the way for trained technicians, knowledgeable sales reps and a management team that is accountable to clients. • Customer guarantees. The lease of a color MFP from Stargel includes black-and-white overages over the contract minimum for free. The dealer also guarantees to be on-site and repairing a client’s MFP within three hours, or the service bill for the month is free. Stargel also offers a billing accuracy guarantee: if the contract billing is incorrect, that month’s bill for the device is free. • Schooling the competition. The 2017 campaign was a successful one for Stargel, which netted a pair of large school district contracts. One included the sales and service for more than 150 MFPs and 2,000 printers. The second deal was a $200,000-plus document management software package. • Partner recognition. In 2017, Stargel was granted the Better Business Bureau’s Company Excellence Award, the GreatAmerica Prestige Dealer Award

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and the Star Award from the Houston West Chamber of Commerce. • Employee distinction. This year, Stargel created a “Wall of Fame” to recognize employees who have been with the firm in milestone increments of five years. Along with the recognition, each employee receives a monetary gift on their anniversary date based on years of service. Every employee gets a paid day off on their birthday. Team activities have included a food truck, ice cream social, casino night and a bingo night.

Topp Business Solutions Scranton, PA toppcopy.com

Year Founded: 1957 President/Owner: Paul Falzett Number of Employees: 100 Primary Vendors: Ricoh, Canon, Konica Minolta, HP, Microsoft, 3D Systems, Dolbey, FTR Primary Solutions Offerings: Laserfiche, PaperCut, uniFLOW, EFI, Microsoft, Dolbey, FTR Primary Leasing Partners: DLL, Wells Fargo, US Bank Approximate Yearly Revenue: $20+ million Fastest Growing Business Segments: MPS (25%), IT services Biggest Accomplishment of the Past Year: Topp Business Solutions continue to grow in MPS, IT services and document management. The dealer made one acquisition in 2017 and plans to seek further opportunities that will enable future growth. Why We Consider Topp Business Solutions Elite:

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• Experienced sales team. Topp Business Solutions boasts a low turnover rate among its sales department and has exacting standards for all of its new hires. This has created perhaps the strongest sales unit in the company’s 60-year history. The customer-centric approach they all take is the key to forming long-term partnerships with it clients. • Quality service and support. In 2014, the dealer conducted a review of its processes and took measured steps to bolster the customer experience. The investment in this initiative has paid dividends in the form of customer satisfaction and increased revenues. • Industry honors. Among the recognitions Topp Business Solutions has received in the last three years are the Ricoh Circle of Excellence and National Dealer Service Council, along with the Canon Golden Eagle Award. • Team concept. Backed by a staff that brings many different skill sets to the table, the Topp team leverages its complementary abilities in uniting to serve the needs of customers. Management fosters an open door policy to further those initiatives, and employees are encouraged to speak freely during meetings, take ownership of projects and contribute to the direction of the company. • Community caring. Topp Business Solutions supports its customers with their many endeavors, including fundraisers, golf tournaments and banquets. The dealer makes substantial donations to organizations, including Thanksgiving holiday meals for the less fortunate, and has created an educational foundation.

Louis F. Usherwood, President & CEO

Usherwood Office Technology Syracuse, NY www.usherwood.com

Year Founded: 1976 President/Owner: Lou Usherwood Number of Employees: 130 Primary Vendors: Canon, Xerox, Microsoft, HP, Cisco Meraki, Polycom, Milestone, Axis, Samsung, Hypersign Primary Solutions Offerings: Managed IT solutions, MPS, managed communications and telephony, managed security and surveillance, managed digital signage, managed video conference Primary Leasing Partners: US Bank Approximate Yearly Revenue: $28 million Fastest Growing Business Segments: Managed IT, MPS, production print, video conferencing Biggest Accomplishment of the Past Year: Usherwood has opened new offices in West Lebanon, NH; Watertown, NY; Utica, NY; and Boston. In this time, Usherwood has increased revenues in both hardware sales and IT sales by double digits. Usherwood also opened its first Odyssey Global IT Experience Center in Rochester, NY, that encompasses all lines of business integrated together. Why We Consider Usherwood Office Technology Elite: • Boutique-style service. Usherwood’s Odyssey Global IT features a sevenstep methodology that allows it to deploy and service several lines of business that integrate and converge into a single core office technology platform. Usherwood is one of the few dealers that can integrate many lines

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of business into the traditional copier and printer business. It has made the necessary investments during its history to leverage emerging markets. • IT proficiency. Its capabilities and experience in core IT has allowed Usherwood to evolve into a provider of IT solutions and services. Its Technical Assistance Center has grown to 12 network engineers and technicians. Usherwood has a company-wide initiative that aligns everyone around the development and knowledge of IT principles and service delivery. Each employee in the technical side of the business is required to have certifications in IT foundations and fundamentals. • Contracts. Usherwood’s biggest win in 2017 was garnering a contract with a health care facility, where it deployed print management across 170 output devices, installed Canon uniFLOW for print redirection and management, and Square 9 document management solution. • Distinguished honors. Usherwood has been named One of the Best Places to Work in Central New York for the last four years. The award is based on employee submissions and reflects the dealer’s positive work environment. The company has also received the Top Dealer, Advanced Partner Dealer Award and Lasting Impressions Award from Canon, as well as Xerox’s Newcomer of the Year and the US Bank Platinum Award. • Community involvement. Usherwood sponsors and supports a number of events that support charitable organizations, including CNY AutoExpo, Crouse Hospital, Berkshire Farms, St. Luke’s Nursing Home, Loretto and Buffalo 100. The dealer also supports the education market by donating to the School of Business at the College of Saint Rose.

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5 0 0 N Ra i n bow B l vd, S u ite 300, L as Vegas , NV 89107

Elite Dealers: $10 Million to $20 Million

ASI Business Solutions Dallas, TX www.asibiz.com

Year Founded: 1989 President/Owner: Ken Copeland Number of Employees: 55 Primary Vendors: Xerox, Lexmark, KIP, FP Mailing, Fujitsu, MBM, HP Primary Solutions Offerings: PaperCut, Ademero, Advanced Capture, FollowMe, EFI, Print Audit, Nuance, MPS Primary Leasing Partners: US Bank, GreatAmerica, EverBank, Wells Fargo Approximate Yearly Revenue: $12 to $14 million Fastest Growing Business Segments: Color MFPs (18%) Biggest Accomplishment of the Past Year: ASI was acquired by Global Imaging Systems (GIS), A Xerox Company, enabling it to provide that vendor’s hardware and software solutions. Why We Consider ASI Business Solutions Elite:

From left: Scott Daniels, area sales manager; Scott Stahl, vice president of finance; Ken Copeland, president; Janel L. Dickey, director of talent acquisition and human resources; Scott Wiggins, executive vice president; Doug Young, vice president of service; David Downs, area sales manager; Frank Abbott, field service manager 80

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• Service philosophy. Culture is a major point of differentiation for ASI, which has embraced the 212° Service philosophy. This philosophy promotes 10 rules for creating a service culture, one in which employees come first and feel empowered to make good business decisions while serving their coworkers and customers on behalf of the company. • Spread the word. ASI Business Solutions took a direct approach to encourage its customers to leave positive reviews on Google through an incentive program for both its customers and sales representatives. Over the course of 90 days, the dealer was able to increase its total Google reviews from two to 18, exponentially increasing its overall rating. • Social media expansion. The dealer has leveraged social media to build brand awareness and create more exposure for its products and services. Since the beginning of 2017, ASI Business Solutions has witnessed a 57 percent increase in Facebook impressions, a 66 percent bump on LinkedIn and a 38 percent rise for Twitter. The initiative has enabled the dealer to reach more prospects while painting a picture of what ASI is about. • Valuable feedback. ASI implemented a Lost Proposal Survey that has helped provide information regarding the customer’s buying experience. It is geared toward prospects that did not accept the dealer’s proposal. It has provided insightful data to help train sales representatives, review pricing procedures and enhance its offerings. • Community caring. ASI makes charitable donations to a number of nonprofit organizations through Entrepreneurs for North Texas, which assists companies in harnessing the power of their corporate assets through philanthropy and community programs in order to serve social needs while meeting corporate objectives. The dealer participates in different drives throughout the year and encourage employees to donate school supplies, clothing, food and toys to people in need within the community.

www.enxmag.com | December 2017

Keith Justus, President

Business Complete Solutions (BCS) Poway, CA www.bc.solutions

Year Founded: 2002 President/Owner: Keith Justus Number of Employees: 57 Primary Vendors: Toshiba, Konica Minolta, OKI Data, Muratec, KIP, HP Primary Solutions Offerings: Square 9, Prism, Objectif Lune, Microsoft, Nuance, EFI, MPS, MNS, VOIP solutions, cloud storage, management/ disaster recovery Primary Leasing Partners: Wells Fargo, Leaf Approximate Yearly Revenue: $10+ million Fastest Growing Business Segments: IT services (20%), hardware (45%), service (35%) Biggest Accomplishment of the Past Year: BCS acquired CopyFax technologies in Orange County, CA, which had been in business for more than 30 years. This acquisition allowed BCS to expand its footprint into Orange County, Los Angeles and the Inland Empire markets. Why We Consider Business Complete Solutions (BCS) Elite: • Networking initiatives. BCS is bullish on networking with various organizations within the San Diego market to strengthen its roster of clients and prospects. The dealer has a

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suite at the city’s Petco Park, which is home to the San Diego Padres baseball team, and hosts customer events at various ballgames and concerts. • Brand agnostic. BCS puts together the best solutions most tailored toward their customers’ needs. It leverages the full complement of products and services offered by technology providers including Konica Minolta, Toshiba and Muratec to craft their solution packages. • Industry recognition. Among its most recent honors, BCS has been named a Top Technology Solution Provider and Top Office Equipment Provider by the San Diego Business Journal. It was also chosen as a Top Service provider in Southern California and one of the Top 100 Service providers in North America by PROs Elite. • Employee perks. BCS employees can take advantage of the company’s onsite fitness facility. The dealer offers paid health care benefits and a 401K retirement plan, as well as tuition reimbursements. BCS also provides paid time off days for employees to donate their time to worthwhile charities. • Corporate caring. Community involvement is one of the cornerstones of BCS’ value proposition. The dealer has sponsored numerous golf tournaments, galas and nonprofit events such as the Susan G. Komen Race for the Cure and the San Diego Blues Festival for the San Diego Food Bank. The company donated $300,000 of its revenue to local nonprofits.

Owners Brett (left), Aaron, and Kevin (right), receiving one of Century’s Premier Dealer Awards

Century Business Products, Inc. Sioux Falls, SD cbpnow.com

Year Founded: 1987 President/Owner: Aaron Gerdes, Brett Gildemaster, Kevin Jergeson

Number of Employees: 70 Primary Vendors: KYOCERA, Canon Primary Solutions Offerings: Document management solutions, Square 9 Primary Leasing Partners: N/A Approximate Yearly Revenue: $10 to $12 million Fastest Growing Business Segments: Document management, office equipment Biggest Accomplishment of the Past Year: Century Business Products has attained KYOCERA ‘Premier Dealer’ status for nearly 20 years. Why We Consider Century Business Products Elite: • Quality departments. Century Business Products boasts a team of service technicians that are factory trained and have won awards for their performance, including regional and national recognitions from KYOCERA. Additionally, the dealer’s sales team consistently exceeds their goals in providing targeted solutions for their customers. Its customer support team assists clients with questions and product orders, while its warehouse staff efficiently distributes products and equipment in a timely manner. • Social marketing. The dealer now focuses on social media to augment its marketing and lead generation strategies. Century Business Products has trained its sales staff on leveraging the various social media platforms to create new opportunities for the company. • Best of the best. The aforementioned KYOCERA honors include being

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named the Top Technician in the Country. Century Business Products has also inducted many of its sales team members into the President’s Club for exceeding milestone plateaus. • Family culture. Century Business Products strives to attain a family feeling within its organization, and the result is a relaxed and fun atmosphere that enables employees to focus on tackling the task at hand. Company outings have helped build a team concept, and other fun events include potluck dinners and holiday celebrations. • Community involvement. From sponsoring local athletic teams to participating in fundraisers for various organizations and providing monetary support, Century Business Products continues to enhance its reputation as a model corporate citizen.

Copy Products, Inc.

Springfield, MO www.copyproductsinc.com Year Founded: 1963 President/Owner: Erik Crane Number of Employees: 55 Primary Vendors: Toshiba, Konica Minolta, Samsung, RISO, HP, Lexmark, KIP, Canon Primary Solutions Offerings: Konica Minolta Office of the Future technology, PaperCut, DocuWare, Print Audit, Drivve, Samsung Primary Leasing Partners: US Bank, GreatAmerica Approximate Yearly Revenue: $10 million Fastest Growing Business Segments: MPS (25-30%), interactive white boards, displays and room schedulers (100%), hardware sales Biggest Accomplishment of the Past Year: Copy Products has invested time

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Elite Dealers $10 Million to $20 Million

Shown from left: Rob Kassing, director of sales; Jesse Watson, solutions and software specialist; Heidi Crane, CFO; Erik Crane, president

and financial resources into training for its management, sales and administrative staff in order to expand knowledge in their respective fields. Why We Consider Copy Products Elite: • Value propositions. Copy Products has a four-tiered value proposition that it offers clients. The dealer is a highly ethical company that delivers on promises, providing transparency and up-front communications. Its handson approach provides customers with access to upper-level management for assistance in conflict resolution. Copy Products is also dedicated to keeping its technical support staff highly trained, which helps reduce service issues. Lastly, the dealer operates as a team, pulling in one direction to constantly improve and serve client needs. • Telemarketing prowess. Copy Products has engaged third-party telemarketing firm Demand Marketing to help penetrate the dealer’s territories, which has proven to be a productive use of its resources. Demand Marketing has essentially provided an additional sales rep to the Copy Products team. • Digital marketing. The dealer has invested in modifying its marketing strategy to infuse a large degree of social media initiatives to enhance its brand awareness and create more sales opportunities. The program started as an in-house endeavor, but Copy Products now relies on a marketing firm to provide blog posts and platform 82

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Chip Miceli, President

Des Plaines Office Equipment (DPOE) Elk Grove Village, IL dpoe.com

Year Founded: 1955 President/Owner: Chip Miceli Number of Employees: 90 Primary Vendors: Sharp, OKI Data, HP, KYOCERA, Toshiba, Konica Minolta, KIP, Muratec, Lenovo Primary Solutions Offerings: MPS, managed network services, social media, archiving solutions, mailing solutions

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updates, as well as craft search engine optimization and pay-per-click ads. • Account wins. Copy Products secured a number of significant new accounts during the year, primarily school district wins. A number of the pacts entailed hardware, software and interactive white boards. • Community responsiveness. Owners Erik and Heidi Crane serve on the advisory board of Care to Learn Springfield, a local organization that meets the health, hunger and hygiene needs of local students. The company also participates in the Care to Learn fundraising event by matching dollars in the annual Kick Hunger to the Curb campaign. Erik Crane serves as a “celebrity bartender” in the annual Celebrity Bartender event to raise money. The dealer is a sponsor of the Price Cutter Charity Championship golf tournament, which raises hundreds of thousands of dollars in support of 40 local children’s charities. The dealer also sponsors many JDRF events.

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The DPOE team at a recent company event

Primary Leasing Partners: GreatAmerica Approximate Yearly Revenue: $10 to $15 million Fastest Growing Business Segments: MPS, managed network services, marketing and publishing services, video display boards, records archiving Biggest Accomplishment of the Past Year: DPOE invested in Diversified Marketing Strategies, which added the availability of logo design, printing, direct mail campaigns and publishing (newsletters, magazines, etc.). The dealer also integrated the work of McShane’s into its offerings. Why We Consider DPOE Elite: • Industry leadership. DPOE President Chip Miceli is a founder and president of the Select Dealer Group, a trade association dedicated to sharing industry best practices. The dealer also has a seat on the board of directors of the Small Business Advisory Council. • Managed print services. The dealer offers a “Speakers’ Bureau” where a representative of DPOE will address a business association, individual company or civic organization such as a Chamber of Commerce to talk on the subject of MPS and its importance to the business owner. DPOE has also built a Network Operations Center and will greatly expand its presence in this market.

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Elite Dealers $10 Million to $20 Million

Fisher’s Technology Boise, ID www.fisherstech.com

Year Founded: 1936 President/Owner: Chris Taylor Number of Employees: 119 Primary Vendors: Canon, Konica Minolta, Lanier 84

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• Information security. DPOE continues its campaign to instruct business owners on the issue of information security as it relates to the office copier/MFP. The company has offered free seminars on the topic, which is included in its Speaker’s Bureau topics, and has promoted the importance of the topic through guest editorials in the local media. • DPOE was an early industry adopter as a Fleetview Beta test site, enabling clients with locations in multiple markets to have automatic monitoring of the work status of their equipment done constantly, and problems corrected before they interrupt workflow. DPOE’s work with HP and other suppliers makes the company a competitively priced, knowledgebased company. All of these initiatives are promoted not only through public relations but social media as well. • Community care. Chip Miceli is a past Scoutmaster and current Scout leader with the Boy Scouts of America, Troop 335 in Palatine, IL. He has organized trips to Alaska, Canada, Colorado, Minnesota and Washington, D.C. (the National Jamboree). DPOE has also collaborated on a project with the Illinois Shorthair Rescue and food giant Del Monte where DPOE provided storage space for food donations that benefitted more than a half dozen animal rescue operations and shelters throughout northern Illinois. The dealer also supports WINGS, a Chicago-based organization that provides services to abused and homeless people.

On Sept. 28, Fisher’s Technology celebrated its official grand opening. The Billings Chamber lead the event with a ceremonial ribboncutting in Fisher’s newly renovated office building in Billings, MT

Primary Solutions Offerings: Laserfiche, DocuWare, LincDoc, xMedius, ABBYY, PaperCut Primary Leasing Partners: GreatAmerica, US Bank, EverBank, GE Approximate Yearly Revenue: $15 to $20 million Fastest Growing Business Segments: Geographic expansion, managed IT services, software solutions and professional services, acquisitions (IT services companies and imaging companies), production equipment and service, facilities management Biggest Accomplishment of the Past Year: The dealership acquired a copier company in Billings, MT, and opened offices in Billings and Great Falls, MT. Why We Consider Fisher’s Technology Elite: • Having a ball. Fisher’s Technology hosts a tailgate event for every home Boise State football game. It is an effective way to thank current customers and help potential clients get to know the dealer. The event provides free food and drinks for more than 500 guests. The football games are one way Fisher’s Technology creates “extremely happy” customers while giving back to the local community. • Pinup prowess. The annual Faces of Fisher’s calendar showcases the customers and service technicians/ engineers in the customers’ environment. The dealer considers it a unique way to capture the fun relationships it has with customers, and highlighting Fisher’s product and services in the process.

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• Showcase opportunity. Fisher’s Technology hosted the sixth annual Boise Tech Show, a gathering of Idaho businesses to experience the latest office technologies and products offered by various vendors. The show features a keynote address, educational seminars and a networking reception. Attendees can interact with Idaho’s innovative business leaders and IT experts. • Employee retention. A key driver behind the 8 percent growth realized by Fisher’s Technology was its ability to retain its valuable employees. Its people landed big deals and continue to retain all major clients despite being tested by large RFPs. Employee energy and enthusiasm is also a drawing card during the hiring process. • Great place to work. Fisher’s has been named to the Best Place to Work in Idaho list for nine consecutive years, which stems from its corporate culture’s mantra of doing what is right for the customer at all costs while having fun doing it. Its team members love the culture and are an integral part of the dealer’s continuous improvement.

imageOne

Oak Park, MI www.imageoneway.com Year Founded: 1991 President/Owner: Rob Dube Number of Employees: 52 Primary Vendors: HP, Xerox, Lexmark, Konica Minolta Primary Solutions Offerings: PaperCut, Intellinetics, Laserfiche, Printer Logic, Print Audit Primary Leasing Partners: US Bank, HP Financial Approximate Yearly Revenue: $15 million Fastest Growing Business Segments: Solutions

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Elite Dealers $10 Million to $20 Million 2017 ELITE DEALERS

Michigan’s 50 Companies to Watch. • Employee enticements. The dealer has crafted a number of employee-friendly initiatives, including a “visioning exercise” that helps workers determine personal, health and professional goals over a period of time. Employees get days off for their birthday as well as for community days. Every employee can choose a cause and spend a paid day contributing to the community through that organization. Another perk is “we care Fridays,” where an employee is told on a Thursday that he/she has the next day off.

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imageOne co-founders Rob Dube, president (left) and Joel Pearlman, CEO

Biggest Accomplishment of the Past Year: This past year, imageOne was named to Forbes’ list of 25 Small Giants — 25 of America’s best small companies. This list of 25 small companies from all industries across the country features small businesses that have sound business models and steady profits, but also demonstrate excellence in company culture and community involvement. Why We Consider imageOne Elite: • The survey says… imageOne recently polled its client base to learn the top five reasons why they do business with the dealer. The top five answers were: responsive to needs, friendly team, easy to work with, saves the customer money and saves the customer time. • Marketing magic. The dealer created a lead generation marketing campaign that integrated direct mail, telemarketing, email marketing and content marketing. imageOne measured the response rate of various direct mail items such as funny socks and electronics in order to determine the optimal campaign — the right direct mail piece, the proper call cadence and the proper email messaging. • Key contract win. A large national bank was added to the imageOne client roster this year. The bank has 50-plus locations and a complex service model. • Dealer kudos. Among the honors imageOne has received in recent years are: the National Best and Brightest Companies to Work For, the Top 100 Work Places by the Detroit Free Press, Cool Places to Work by Crain’s Detroit Business, When Work Works and

Integrated Office Technology (IOTEC) Santa Fe Springs, CA www.iotecdigital.com

Year Founded: 2001 President/Owner: Bob Zieman, Doug Lu, Dana Ruf Number of Employees: 68 Primary Vendors: Toshiba, Konica Minolta, HP, Fujitsu, Panasonic Primary Solutions Offerings: M-Files, Prism, Square 9, MPS, Managed IT Primary Leasing Partners: Wells Fargo, US Bank, Leaf, DLL, EverBank Approximate Yearly Revenue: $15 to $20 million Fastest Growing Business Segments: Software Biggest Accomplishment of the Past Year: The implementation of IOTEC’s new software for the service department with the goal to create a better internal infrastructure to help run its service department more efficiently. The automation of the new software has helped increase its productivity and bottom line. Why We Consider IOTEC Elite: • Partner approach. Clients like doing business with IOTEC because it treats every customer as a partner. IOTEC offers a consultative approach from the beginning and its sales team is attentive to the customer’s needs,

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seeking to find the right solutions to improve processes or save money. That commitment is underscored by IOTEC’s service team. Once the hardware, software or services are in place, the service department goes “above and beyond” in helping to provide a first-rate customer service. • Vertical market campaigns. IOTEC recently started targeting specific vertical markets (logistics/manufacturing, education, health care) through email marketing campaigns and is now able to showcase specific solutions for the individual spaces. The initiative is expected to produce positive results. • Pounding the phone. IOTEC’s in-house telemarketing division makes more than 400 phone calls per day in order to set up appointments for its sales staff. • Hosted events. The dealer and its partners host events to show current and prospective customers all of the solutions that IOTEC and its manufacturers have to offer. In order to avoid having the event feel too corporate or formal, IOTEC selects fun environments to engage customers and prospects in a more casual and intimate manner. • Community consciousness. Many of IOTEC’s community endeavors focus on enhancing education, improving health care, fighting disease and providing its community with supportive programs and services. Its initiatives include giving money to inner-city schools within Los Angeles County, as well as participating in numerous customer charities. For the past 11 years, IOTEC has been the main sponsor for “Hook the Cure,” which benefits the Cystic Fibrosis Foundation. This event has raised more than $6 million dollars for the Foundation to help find a cure.

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James Imaging Systems, Inc. Brookfield, WI www.jamesimaging.com

Year Founded: 1977 President/Owner: Tom Tegeder Number of Employees: 80 Primary Vendors: Toshiba, Konica Minolta, KIP, HP, Lexmark, OKI Data Primary Solutions Offerings: DocuWare, ViaWorks, Objectif Lune, Nuance, Drivve, ScanPath, ReRite, PaperCut, eCopy PDF Pro Office, Google Cloud Print, e-Bridge Print & Capture, Page Scope Primary Leasing Partners: GreatAmerica, US Bank, James Leasing LLC Approximate Yearly Revenue: $15 to $20 million Fastest Growing Business Segments: Color imaging product sales (70%), MPS (50%), software solutions (65%) Biggest Accomplishment of the Past Year: James Imaging is currently undergoing an expansion to accommodate continuing growth. The building addition will double its current warehouse and office facility. The warehouse portion was slated to be finished in late 2017, with the office space completed in early 2018. Why We Consider James Imaging Systems Elite: • Ready to service. Quick and accurate service calls are the bread and butter of James Imaging Systems’ value proposition. The dealer has a four-hour guaranteed response time, with an average of 2.65 hours. Tech vehicles are company-owned and GPS tracked, stocked with up to $10,000 worth of parts and supplies. • Key contract wins. Among James Imaging Systems’ great conquests in 2017 was the securing of pacts with a large energy firm, a high-quality catalog printer and a large health care system. The deals enabled James to streamline their workflow processes, maintain an eco-friendly environment and optimize print fleets while providing a fast return on investment. 86

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Lola Tegeder, CEO, and Tom Tegeder, president of James Imaging Systems

• Employee perks. The dealer offers its employees an attractive benefits package, and its ongoing building expansion will create larger, modern work spaces, advanced technology meeting rooms and a new employee lounge that can double as a collaborative meeting area. • Supporting causes. James Imaging Systems provides cash, gifts and service donations to a number of organizations, including United Way, Falls Baptist Church, St. Joseph Medical Clinic, Tabernacle Community Baptist Church, Waukesha County Business Alliance, Special Olympics of Wisconsin, the Congenital Heart Walk, Sunset Playhouse, Boy Scouts of America and the Medical College of Wisconsin. • Industry recognition. The dealer is a seven-time National Women’s Business Enterprise Certification recipient, as well as a winner of the 2016 Midwest Region Top Dealer Award from Toshiba and the 2016 Prestige Dealer Award from GreatAmerica Financial Services. Other honors include CompTIA Managed Print Trustmark Provider and ACDI Authorized PaperCut Reseller Award.

Primary Vendors: Konica Minolta, Muratec, KIP, FP, Canon Primary Solutions Offerings: All Covered, bizhub SECURE, Dispatcher, Ademero, PaperCut, DocAudit Primary Leasing Partners: DLL, US Bank, EverBank Approximate Yearly Revenue: $12.5 million Fastest Growing Business Segments: Managed IT (60%), mailing equipment (50%), production print (40%) Biggest Accomplishment of the Past Year: KOMAX received Konica Minolta’s Pro-Tech Service Award for the second consecutive year. Why We Consider KOMAX Business Systems Elite: • Supporting cast. A dedicated KOMAX customer support representative accompanies deliveries, trains customers to use the equipment and provides ongoing follow up and support at no cost to the customer. On the technical service end, KOMAX takes pride in its response time, which is under three business hours. Customers can also place service calls or order supplies through the KOMAX website, which includes training videos on basic copier use. • Marketing innovations. The dealer has hosted a series of lunch-andlearn workshops for non-KOMAX customers, which enables it to introduce its product and service offering to a variety of prospects. The dealer also played host to a managed IT services seminar at Appalachian Power Park. More than 50 companies attended the event and learned about the All Covered program KOMAX delivers through Konica Minolta.

KOMAX Business Systems South Charleston, WV www.komaxwv.com

Year Founded: 1999 President/Owner: Bob Maxwell Number of Employees: 46

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Elite Dealers $10 Million to $20 Million

Brian McShane, President and CEO

McShane’s Inc. Munster, IN mcshanes.com

Year Founded: 1921 President/Owner: Brian McShane (president and CEO), Chip Miceli (chairman)

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Number of Employees: 46 Primary Vendors: Canon, Konica Minolta, KIP, HP, Muratec Primary Solutions Offerings: Canon, Square 9, Intellinetics, Microsoft 365, SAP Business One, Printfleet, PaperCut Primary Leasing Partners: GreatAmerica, US Bank Approximate Yearly Revenue: $10 million Fastest Growing Business Segments: MPS Biggest Accomplishment of the Past Year: Expanding into managed print and managed network services through McShane’s affiliation with DPOE. Why We Consider McShane’s Elite: • Long-term relationships. McShane’s employees understand that a vital key to success lies in creating strong relationships with clients that can span decades. Representatives develop a rapport with their clients to understand their business needs and offer a bevy of solutions for print, IT, office supplies and other business needs. • Professional growth. Representatives have the opportunity to prepare and present business proposals and demonstrate products offered to meet their clients’ business needs. McShane’s employees learn how to plan a sales budget and develop strategies for meeting goals. The dealer offers a tenured team of experts who can provide employees with skill sets and enhance their own expertise. • Publication props. In 2017, McShane’s was voted No. 1 as the Best Office Equipment and Supply Co. for the 14th consecutive year by the readers of Northwest Indiana Business Quarterly magazine. • Charitable endeavors. McShane’s has a “Buy Local, Give Local” initiative to support local charities. By highlighting the efforts of up to three different

• Stately win. KOMAX Business Systems was awarded the State of West Virginia copier contract. This is the second consecutive award of this contract KOMAX has received as the sole source vendor. KOMAX will continue to provide copiers for all state agencies within West Virginia. • Wishes fulfilled. For the 13th straight year, KOMAX hosted its annual charity golf tournament to benefit the Make-A-Wish Foundation. To date, the dealer has raised more than $130,000 to help grant the requests of children facing life-threatening illnesses. In the past year, KOMAX also donated 25 copiers to churches, schools and nonprofits in need of equipment. KOMAX supports its four-legged friends as well by donating equipment and services to a local animal shelter. • Local exposure. KOMAX boasts a comprehensive marketing program that leverages TV commercials, radio and internet ads that target the potential decision makers in its market.

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nonprofits each month through its website and marketing materials, McShane’s encourages and welcomes clients to join them in “giving back” as it donates a portion of sales to each charity. McShane’s assisted 16 different organizations this year, and to date, the dealer has donated more than $300,000 through this campaign. • Contract win. During 2017, McShane’s upgraded a client that it has served for nearly 95 years, of which 38 years have included tending to the customer’s office equipment needs.

Millennium Business Systems Cincinnati, OH www.GetMillennium.com

Year Founded: 2000 President/Owner: David A. Bartlow Number of Employees: 52 Primary Vendors: Sharp, Lexmark, Dahle Shredders Primary Solutions Offerings: PaperCut, Square 9, Infodynamics, Drivve, GoldFax, Search Express, Lexmark Embedded Solutions Primary Leasing Partners: Wells Fargo, GreatAmerica, Millennium Capital, Fifth Third Bank, US Bank Approximate Yearly Revenue: $15 million Fastest Growing Business Segments: MFPs, MPS Biggest Accomplishment of the Past Year: Continued growth in the K-12 vertical marketplace. Why We Consider Millennium Business Systems Elite: • Quality customer care. The success and continued growth of Millennium Business Systems is a product of the dealer’s excellent customer service and support, consultative account management and First-Call Efficiency

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Elite Dealers $10 Million to $20 Million 2017 ELITE DEALERS

Systems boast long tenure with the organization or the industry in general. A tightly knit team environment is an added enticement for new and prospective employees, as is the company’s compensation and benefits package.

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CEO Scott Mueller (center) with the award-winning NATIONAL service team

NATIONAL Business Technologies Albany, NY www.national1927.com

Shown from left: David Varney, director of service; David Bartlow, president; Venetta Diesel, MPS manager; Carolyn Ball, controller; Jim Sweeney, sales manager; Don Trame, CFO

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approach to service. First-Call Efficiency encourages technicians to address issues on the first visit as opposed to returning for parts. This approach allows Millennium to keep customer machines up and running efficiently with minimal downtime. Spreading the word. Millennium Business Systems grew from scratch in 2000 to more than 10,000 customers today, based strongly on referrals and word of mouth. Its marketing strategies are primarily quarterly promotions that typically include the company’s standard mission statement—providing customers with fair and competitive pricing, leading-edge technology and excellence in aftermarket service and support. Educational excellence. The dealer continues to grow its stake in the K-12 educational vertical, and during this past summer, it was awarded a contract with one of the largest school districts in the greater metro Cincinnati market. Helping out. Millennium Business Systems fosters solid, ongoing relationships with its customer base by donating to their events and providing sponsorships. It donates to charities including those supporting Down Syndrome, area schools and retirement facilities. The dealer is also a premier sponsor for the University of Cincinnati Bearcats athletics. Family-oriented environment. Many employees of Millennium Business

Year Founded: 1927 President/Owner: Scott Mueller Number of Employees: 70 Primary Vendors: KYOCERA, Konica Minolta, Sharp, Avaya, FP Mailing, Dell, Datto Primary Solutions Offerings: Microsoft, DocuWare, PaperCut, Continuum Primary Leasing Partners: DLL, Wells Fargo, GreatAmerica Approximate Yearly Revenue: $10 to $15 million Fastest Growing Business Segments: MPS contracts, KYOCERA hardware, IT services Biggest Accomplishment of the Past Year: This year marked the 90th anniversary of being in business for NATIONAL Business Technologies and serving the tech valley. The dealer rebranded in order to encompass all the updated products and services it can provide for clients. Why We Consider NATIONAL Business Technologies Elite: • Local presence. NATIONAL Business Technologies employees live in the communities which they serve. As management teams are local, decisions are made quickly and problems get resolved without red tape. • Wins and growth. The dealer made several county government placements during the past year and secured significant higher education pacts. NATIONAL Business Technologies was also able to grow its footprint, particularly in the Vermont market, via

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the acquisition of Lockrows. • Industry honors. Among its recent recognitions, NATIONAL Business Technologies has claimed the BEI Gold, Platinum and Diamond Service Excellence Awards. KYOCERA honored the printer as a Premier Dealer and a Service Solutions Provider. Additionally, the company was cited as one of the 2016 Best Places to Work by the Albany Business Review. • Employee recognition. NATIONAL Business Technologies incentivizes its employees and honors them with awards for service, performance and going above and beyond the call of duty. The dealer promotes a culture of personal and professional growth, and provides numerous opportunities for growth within the organization. • Community caring. Donations to youth and collegiate athletic organizations, an active presence in community events and contributions to local charities and nonprofit organizations top NATIONAL Business Technologies’ community outreach initiatives.

Offix LC

Gainesville, VA www.offix.com Year Founded: 1999 President/Owner: Stephen Valenta Number of Employees: 36 Primary Vendors: Canon, Sharp, Samsung, Océ, KIP, HP, FP Mailing, Formax, MBM, Duplo

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Elite Dealers $10 Million to $20 Million

Primary Solutions Offerings: Canon uniFLOW, EFI, Worldox, Info Dynamics, PaperCut, Everyone Print, Umango, Drivve, GoldFax Primary Leasing Partners: Canon Finance, EverBank, GE, GreatAmerica Approximate Yearly Revenue: $10 to $15 million Fastest Growing Business Segments: Wide-format equipment (200%), Canon equipment (20%), mailing room equipment (175%) Biggest Accomplishment of the Past Year: Offix implemented a small-business GSA schedule, which introduces it to a new line of business and structure, while reviewing processes and procedures, and enhancing skill sets. Why We Consider Offix Elite: • Contract excellence. Offix performed a complete office technology overhaul of a large local college with multiple locations. The dealer replaced 42 MFPs, installed Aquos Boards and three digital signage displays in each location, and has 70-80 printers under managed print services. Offix analyzed usage and upcoming projects, then moved, bought, sold and retired equipment over a 90-day period, resulting in an annual savings of more than $75,000. • Fortified arsenal. Offix’s service technicians carry in excess of $7,000 worth of parts in their company vehicles and also have laptops that allow them to upgrade software on the spot, reducing customer downtime while increasing response time. Its dispatch uses GPS mapping software that ensures technicians are making the best use of their time, working on customer equipment instead of traveling. 90

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Ohio Business Machines, LLC (OBM) Cleveland, OH www.ohiobusinessmachines.com

Year Founded: 2002 President/Owner: Salvatore J. Spagnola Number of Employees: 105 Primary Vendors: Sharp, Canon, KYOCERA, FP Mailing, Star2Star Primary Solutions Offerings: Infodynamics, Drivve, MNS, MPS Primary Leasing Partners: Leaf, Wells

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• Guarantees. Offix has a comprehensive Service Smart Guarantee list. They include a 15-month equipment and/ or money back; 36-month lease upgrade; certified technicians; service response time; 95% uptime; free delivery, installation and training; free maintenance contract for any laser printer; referral program; loaner equipment and lifetime performance. • Best practices. Offix uses CEO Juice to gain automated best practices. It subscribes to numerous reports and bulletins, from alerts regarding the creation of new items in its system to in-depth service and sales statistics. The software has been critical for Offix’s administration, sales and service teams, and it has allowed the dealer to track customer satisfaction, monitor customer communications throughout the service call process and indicate areas which need improvement. • Social media awareness. Offix leverages Facebook, Twitter, LinkedIn, Instagram and YouTube to increase brand recognition, facilitate live interactions with employees and customers, promote a positive work environment and outline opportunities for new customers and employees. The dealer also uses social media as a vehicle to keep followers updated with the latest product news.

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Fargo, DLL, PNC Equipment Finance Approximate Yearly Revenue: $10 to $20 million Fastest Growing Business Segments: MPS (100%), managed IT (300%) Biggest Accomplishment of the Past Year: OBM has grown its IT Managed Network Services division by 300 percent. The dealer added a full-time MNS sales person. Why We Consider Ohio Business Machines (OBM) Elite: • Customer guarantees. OBM offers a Seven-Year Security Blanket that provides customers with a total protection guarantee for risk-free acquisition. Also, clients are assured to receive a live person when they call in to OBM without getting stuck in an automated phone system. Another perk is auto supply fulfillment, which eliminates administrative duties on the customer’s end in ordering, tracking and managing supplies. • Binding matters. OBM offers current and potential customers an innovative binding solution through a partnership with an international company that specializes in document presentation systems. • Pigskin potential. The dealer remains the preferred provider of copiers and document services for the Cleveland Browns. • Great working environment. OBM offers an excellent compensation program for its employees. They are encouraged to provide input into the company’s procedures and best practices. Employees in every department have the opportunity to go on sales incentive-based trips to tropical destinations. Quarterly and annual top employee awards are given out to non-sales people, which includes a plaque and money. Additionally, non-sales people can earn bonuses for generating sales leads. • Community contributions. Among its charitable efforts, OBM is a principal sponsor of The Anne Grady

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Elite Dealers $10 Million to $20 Million

Quality Business Solutions Baltimore, MD www.copyquality.com

Year Founded: 2001 Owners: Jerry & Janey DiMartino Number of Employees: 55 Primary Vendors: KYOCERA, Konica Minolta, FP Mailing, Duplo, MBM, HP, Dell, KIP Primary Solutions Offerings: Managed IT Services, MPS, website design, document management, PaperCut, Nuance, Prism Doc Record/Audit, Labtech, eAutomate, Soaring CRM, FM Audit Primary Leasing Partners: In-house leasing, DLL, EverBank, Wells Fargo, GreatAmerica, Leaf Approximate Yearly Revenue: $10 to $15 million Fastest Growing Business Segments: IT services (70%), website development (35%), Konica Minolta production copier equipment (100%), FP postage mailing solutions (40%), document management software solutions (30%) Biggest Accomplishment of the Past Year: The addition of its director of sales has broadened Quality Business Solutions’ approach in solution and

Quality Digital Office Technology Front row (from left): Janey DiMartino, CFO; Christina DiMartino, admin manager; Jerry DiMartino, CEO; back row: Anthony DiMartino, accountant; Joseph DiMartino, sales manager 92

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York, PA www.qualitydot.com

Year Founded: 1981 President/Owner: Jeff Poet, Cindy Workinger, Bill Wurster

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document flow analysis for customers. Its sales have increased more than 30% this year as a result. Why We Consider Quality Business Solutions (QBS) Elite: • Specific solutions. QBS is able to provide custom-tailored document workflow solutions and proactive support. Once the solution is in place, QBS focuses on increasing the customer’s business growth and making its daily operations more productive. • Remote monitoring. QBS uses software to automatically send copier meter readings directly to its accounting system, ensuring accuracy and convenience. The dealer can also remotely service equipment to prevent a customer from having a down machine. Customers no longer have to wait for a technician to arrive at their office to print/copy/scan if the equipment malfunctions. • Single-source solution. Besides its menu of copier providers that includes KYOCERA and Konica Minolta, QBS provides ancillary offerings including website design and IT service support. Customers also value QBS’ accountability in getting tasks completed. • Healthy business. Backed by its reputation for quality service, the dealer procured a contract with a local health care entity with multiple locations for the placement of 30 machines. It increased QBS’ office equipment and service revenue by more than $500,000 per year. • Community involvement. In addition to making donations to local nonprofit groups, QBS supports organizations including the St. Jude Children’s Research Hospital and the Penn North Kids Safe Zone.

Foundation’s annual Enchanted Evening, a corporate sponsor for the Merrick “Rocks the House” benefit concert, as well as a sponsor of a Parma Heights Catholic Youth Organization baseball team.

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Number of Employees: 52 Primary Vendors: Konica, KYOCERA, HP, OKI Data, Brother, HSM, HP, Kodak, Panasonic Primary Solutions Offerings: PaperCut, NUANCE, DocStar, New Wave, Sonic Wall, Logic Now, Carbonite, GFI, VMware, Barracuda, Threat Track, Global/Evolve, Coe, Special-T, Essendant, OFS Brands, Richelieu, Compell, Great Openings, HPFI Primary Leasing Partners: Wells Fargo, GE, US Bank, EverBank Approximate Yearly Revenue: $10 to $15 million Fastest Growing Business Segments: Solution sales with MFPs, managed network services Biggest Accomplishment of the Past Year: The dealer enjoyed two major college takedowns, with each in excess of 70 units and one incorporating two solutions with the sale. Quality DOT also had a refresh of product of a large commercial account with a solution sale. Why We Consider Quality Digital Office Technology (DOT) Elite: • Legendary service. Quality DOT prides itself on providing legendary services to customers of all sizes. It abides by the motto “Under promise and over deliver” within its administration, sales and service teams. • Staff reinforcements. At the beginning of the year, Quality DOT fortified its sales force, putting more feet on the street. The new team has thrived by utilizing cold calling, social media and other innovative strategies. Also, the dealer implemented a new CRM system that links with its operating system. • Schooling the competition. During 2017, Quality DOT picked up a pair of major collegiate accounts. Both schools included placements of more than 70 units, and one of the deals featured a pair of solutions. The dealer also renewed a pact with a large commercial account with a solution sale. Quality DOT is confident it can increase growth through acquisitions in

We Saw It In ENX Magazine

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Shown from left: Bill Wurster, Jeff Poet, Cindy Workinger (Quality’s equity group) and Dave Cook of LifePath Christian Ministries, the recipient of the dealer’s charitable contribution in York, PA

the south central Pennsylvania market. • Well-fed staff. Quality DOT has a number of culinary delights to entice its workforce, including Taco Tuesdays and Sundaes on Fridays. An annual company outing has also proven popular with the dealer’s workforce. • Sense of community. During the past 11 years, Quality DOT has hosted a Giving Thanks event at each of its offices. The endeavor has raised more than $50,000 to date, along with 20,000 pounds of food that have been donated to local food banks and soup kitchens. The company also sponsors the Junior Achievement Wine event, which benefits JA Biztown, and is a major sponsor of the York College Alumni Golf Event.

Number of Employees: 51 Primary Vendors: Ricoh Primary Solutions Offerings: Nuance Primary Leasing Partners: US Bank, Wells Fargo, DLL Approximate Yearly Revenue: $10 to $15 million Fastest Growing Business Segments: IT (10-20%) Biggest Accomplishment of the Past Year: Repeat Business Systems completed two acquisitions, increasing its business by 20 percent. Why We Consider Repeat Business Systems Elite: • Verified efficiencies. The dealer employs a consultative approach and provides customers data on cost savings, paper reduction and efficiencies. Repeat Business Systems boasts expertise in leading-edge technology in order to offer novel suggestions that will provide a strong impact on customer business. • Anniversary blessings. In conjunction with its 30th anniversary celebration, Repeat Business Systems launched a 30 Days of Giving campaign. The initiative included a pet adoption, blood drive, dinner and various fundraising efforts for organizations including Habitat for Humanity, Toys for Tots, Catholic Charities, Double H Hole in the Wall and Ronald McDonald House. Among the other causes, 50 in all, the dealer supported health organizations seeking to find

Rhyme

Portage WI www.rhymebiz.com/

Repeat Business Systems, Inc. Albany, NY www.RepeatBusinessSystems.com Year Founded: 1987 President/Owner: Dawn Abbuhl

treatments and cures for juvenile diabetes, leukemia and lymphoma. • Industry recognition. Repeat Business Systems has been lauded with a number of awards, including Woman of Excellence, the Achiever’s Award for Small Business of the Year, Best Places to Work, Resourceful Woman of the Year, Top Workplaces in the Capital Region, the Manufacturer’s Circle of Excellence and the YMCA Leadership Award. • Employee enticements. Repeat Business Systems holds a lottery for its employees based on outstanding accomplishments. Every time an employee receives a customer compliment or does something extraordinary for a colleague, he/ she gets a lottery ticket. An end-ofyear lottery is held, and the winning ticket recipient gets a bucket list wish fulfilled. The dealer also provides monthly team activities, including ice cream, concert tickets, free financial planning and chair massages. • Executive treatment. Once a month, Repeat Business Systems President Dawn Abbuhl meets with small groups for breakfast in order to discuss what the dealership can improve upon, along with where it is flourishing. The input is shared across the company and the president is held accountable.

The Repeat Business Systems administrative and sales teams We Saw It In ENX Magazine

Year Founded: 1945 President/Owner: Mike Steinhoff Number of Employees: 90 Primary Vendors: Sharp, KYOCERA, HP, Lexmark Primary Solutions Offerings: PaperCut, Square 9, Drivve Primary Leasing Partners: GreatAmerica Approximate Yearly Revenue: $15 to $20 million Fastest Growing Business Segments: IT Services (42%)

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Elite Dealers $10 Million to $20 Million

Biggest Accomplishment of the Past Year: Rhyme is on track to record its 19th year of growth, which it feels is a considerable achievement in a highly competitive industry. Why We Consider Rhyme Elite: • Service savvy. Rhyme is proud of its service performance as measured in the BEI program. Its overall First Call Efficiency (FCE) for August was 67%, and out of the 90 Sharp dealers across the country that participate in the BEI program, it remains the No. 1-ranked Sharp dealer in the FCE category. • Customer feedback. Surveys are a critical measuring stick for Rhyme’s success with clients. It sends out surveys following each service call and has received valuable feedback on its performance. The most common notes from customers indicated technicians took the time to explain the problem and what was done to remedy it, and they also value the unlimited training Rhyme offers them. Its Net Promoter Score of 90 exceeds the industry average. • Big provider on campus. Rhyme recently became the office technology partner for the University of Wisconsin-Oshkosh. The dealer custom wrapped the university’s machines and now advertises its services throughout campus, backed by its strong roots with the Oshkosh community. • Showing the way. Perhaps the biggest contract notched by Rhyme was a deal with a service industry organization that previously relied on multiple vendors, but did not have a grasp on how many printers and MFPs it had across its 20-facility network, nor was it aware of printing volume, expenses 94

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Sims Business Systems, Inc. Tempe, AZ www.getsims.com

Year Founded: 1978 President/Owner: Mark Sims Number of Employees: 42 Primary Vendors: Ricoh/Lanier, Samsung, Brother, Dell, Crexendo Primary Solutions Offerings: Ricoh/ Lanier, Samsung Primary Leasing Partners: US Bank, EverBank, GreatAmerica Approximate Yearly Revenue: $8 to $12 million Fastest Growing Business Segments: Managed IT, hardware Biggest Accomplishment of the Past

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or contract obligations. Using Rhyme, this customer now enjoys monthly reporting that has helped increase electronic documentation transfer and reduce output, expense and internal manhours required to support their fleet. • Corporate generosity. The Rhyme Time Scholarship Foundation has awarded 29 scholarships to date for students affected by cancer. The dealer hosts an annual fundraiser, the Steve Ennis Memorial Golf Classic, every September. It has raised more than $120,000 in its first nine years. Another cause to fight cancer, the Lee Lake Polar Plunge, has resulted in $40,000 raised by Rhyme employees. Lastly, the dealer donates between 10 and 20 copiers and printers annually to local nonprofits that can’t afford office equipment.

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Year: Sims Business Systems recently started an IT company, Sims Professional Services, to maintain, upgrade and monitor client computer systems and equipment. Why We Consider Sims Business Systems Elite: • Solid reputation. Backed by 40 years of excellence, Sims Business Systems stakes claim to a reputation that is virtually flawless. Its clients value the dealer’s open communications and honest dialogue. The dealer is backed by what it believes to be the top product lines in Ricoh and Samsung. • Analysis and testimonials. Sims Business Systems provides potential clients with a no-obligation assessment/analysis of their business equipment free of charge, a service some companies charge thousands of dollars to perform. The dealer recently started a Customer Spotlight program of short videos that discusses the customer’s business and how Sims has provided critical solutions to address their needs. The videos can be found on Sims’ YouTube channel. • Community awareness. All of Sims’ officers serve on the boards of various local nonprofit organizations. Many employees also donate their time to these causes. The dealer organizes fundraising campaigns for its workers and matches up to 25 percent of the money they raise.

We Saw It In ENX Magazine

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Elite Dealers $10 Million to $20 Million

Solutions YES

Portland, OR www.solutionsyes.com Year Founded: 2011 President/Owner: Sean Bell Number of Employees: 45 Primary Vendors: KYOCERA, Xerox Primary Solutions Offerings: DocuWare, Nuance Primary Leasing Partners: EverBank, US Bank Approximate Yearly Revenue: $10 to $15 million Fastest Growing Business Segments: Sales to mid- to large-sized companies with local headquarters Biggest Accomplishment of the Past Year: Solutions YES collected a number of business recognitions, including 2017 Inc. 5000 as one of the 5000 fastest-growing private companies in the country; the 2016 Fast 100 from Portland Business Journal as one of the 100 fastest-growing private companies in Oregon; the 100 Best Companies in Oregon To Work For 2016 by Oregon 96

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• Local recognition. Sims Business Systems was voted the No. 1 FamilyOwned Company in Arizona by Ranking Arizona. The mayor of Tempe, Mark Mitchell, honored Sims at its 39th anniversary Customer Appreciation day with “The Sims Proclamation” for the dealer’s dedication to exceptional business services, strong commitment to community and for contributing to the economic prosperity of Tempe. The mayor declared Feb. 22, 2017 as Sims Business Systems Day in Tempe. • Quality workplace. The dealer fosters a positive atmosphere that rewards productivity, creative ideas and attitude. Various company functions include a bowling tournament and monthly barbecues for all departments. As a result, Sims enjoys an average employee tenure exceeding 10 years.

Solutions YES, recipient of the Portland Business Journal’s 100 Fastest Growing Private Companies in Oregon award

Business Magazine; and a KYOCERA 2017 Premier Dealer. Why We Consider Solutions YES Elite: • White glove treatment. Solutions YES employs a methodical white glove treatment on all installations. During the process, the installer decommissions the old machine (including hard drive wipe), sets up printing workflows, programs all scanning destinations, populates fax address books, confirms extra toner is on site and performs end-user training. The customer is up and running about three hours after the delivery truck arrives. • Account management. The dealer boasts a broad account management team for major accounts, which features a primary account manager, MPS rep, software consultant, project manager and a solutions specialist assigned to support the customer. This team is optimized to identify areas of improvement and put in place solutions that create maximum value. • Superior work environment. The aforementioned Oregon Business Magazine recognition marks the fourth straight year in which Solutions YES has garnered the Best Companies to Work For award, and it is the only office equipment dealership to make the list. All employees participate in corporate profit sharing as well. • Corporate score. One of Solutions YES’ biggest contract wins in 2017 was a deal with a large health care provider that entailed more than 130 machine placements.

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• Employee effectiveness. All employees are placed in work groups when hired. These groups are given objectives and work in concert to create a plan that addresses their goals. The groups are highly empowered, and intra-group communications ensure the teams come together for the betterment of the customer.

Southwest Office Systems, Inc. Euless, TX sostexas.com

Year Founded: 1964 President/Owner: Vince E. Puente Sr. (president, sales and marketing, coowner) and Buddy Puente (president, finance and operations, co-owner) Number of Employees: 51 Primary Vendors: Sharp Imaging and Information Company of America Primary Solutions Offerings: PaperCut, Infodynamics Primary Leasing Partners: DLL, Wells Fargo, GreatAmerica Approximate Yearly Revenue: $15 to $20 million Fastest Growing Business Segments: The conversion of clients moving from b&w to color MFDs has created equipment and service revenue increases at a significant rate. Its conversion ratio for b&w placements is 40% and color placements is 60%. Biggest Accomplishment of the Past Year: Its relationship with Vistra Energy led to a review of the existing 245 MFDs, 668 managed printers and countless personal printers in the field. Vistra provided office floor plans/layouts of plant sites, which Southwest Office Systems employees used to locate and map each print device (MFDs, network

We Saw It In ENX Magazine

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Vince E. Puente Sr., president, sales and marketing (left) and Buddy Puente, president, operations and finance

connected printers and non-network personal printers). The information obtained was used to provide visual data showing where money could be saved, where overpopulation existed and introduce secure printing for confidential documents. This included high security clearance for employees to clone all current MFDs, program email addresses, preloading on all new Sharp units prior to installation. The results ended with a significant savings to the client both monetarily and in productivity. Why We Consider Southwest Office Systems (SOS) Elite: • Service proficiency. Team members support every aspect of how SOS provides “Texas Class” service to clients, including pre-installation conformation, receiving and dispatching service calls, automated response to copier toner usage and remote meter readings through FM Audit. Its Call Assistance Technical Service (CATS) is a team of technicians who provide a sophisticated help/fix desk, managing repairs online with a goal of less than 30 minutes via remote technical support. • Internal marketing. The dealer issues SOS Bucks to reward sales staff and other internal staff based on performance. Sales staff receive them based on monthly sales while other department members are rewarded when they receive “Shout Outs” for

exemplary performance, and on a monthly basis when the company meets its target goals. • Big score. A Texas-based energy company represented the biggest contract win for SOS in 2016. The $1.25 million deal saw SOS unseat a multi-decade provider in the process. Through extensive mapping of the customer’s corporate office and 30 other locations, SOS reduced the print device population of 1,600 units to 163. • Industry honors. The 2017 campaign was a rewarding one for SOS, which garnered the following honors: Small Business of the Year by the Fort Worth Chamber of Commerce; North Dallas Chamber Business of the Year; Sharp’s Hyakuman Kai Elite Dealer and AAA Platinum Level Service Provider; the Gold Star Legacy Award from Vistra Energy; Minority Leader, Tarrant County from the Fort Worth Business Press; Minority Leader, Dallas County from the Dallas Business Journal; the John McMillan Hall of Fame (given posthumously to Victor Puente Sr.) by the Ft. Worth Hispanic Chamber; and the Best of Euless Award. • Great place to work. SOS offers a number of employee incentives. The million Dollar month program rewards all team members with cash bonuses when the company reaches that plateau in a given month. SOS also hosts events each year for team members and their families. The aforementioned “Shout Out” program allows team members to recognize one another for outstanding support and through its annual Team Member Awards Banquet. SOS has developed the “SOS Bucks” program where team members can “shop” for items such as logo wear, bags, bears, coolers, cups and mugs.

Thermocopy of Tennessee Knoxville, TN www.thermocopy.com

Year Founded: 1964 President/Owner: S.R. Sumner We Saw It In ENX Magazine

Thermocopy core values: One Team, Integrity, Excellence, Raving Fans

Number of Employees: 65 Primary Vendors: Ricoh, KYOCERA Primary Solutions Offerings: PaperCut, M-Files, PSIGEN, Collabrance Primary Leasing Partners: US Bank, GreatAmerica Approximate Yearly Revenue: $15 million Fastest Growing Business Segments: Aftermarket service and supplies (10%) Biggest Accomplishment of the Past Year: Uninstalling and installing over 1,000 MFDs in an existing large account over a four-month period while continuing to serve our other clients excellently. Why We Consider Thermocopy of Tennessee Elite: • Experienced professionals throughout the organization. The dealer boasts an average of nine-plus years of experience among its sales staff, 15plus years for administrative and nineplus years in the service department. Clients see their Thermocopy account representative through several contract periods, and its representatives have a vested interest in maximizing client satisfaction. On the administrative end, Thermocopy’s billing accuracy averages more than 99.5 percent. As for service, Thermocopy was the No. 1 U.S. dealer in the 2016 Ricoh Prestige Certification Program, and 19 of its technicians were among a nationwide pool of 137 who scored 90 or higher on the Circle of Excellence test. • Commitment to privacy and confidential information. Thermocopy works with organizations that are subject to information security and privacy regulations such as PCI, HIPPA, and Sarbanes-Oxley and collaborates with them to reduce

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Elite Dealers $10 Million to $20 Million

Woodhull Copiers Printers Software Solutions

Woodhull, LLC

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Springboro, OH www.woodhullusa.com

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Year Founded: 2000 President/Owner: Susie S. Woodhull Number of Employees: 68 Primary Vendors: Ricoh 98

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Primary Solutions Offerings: MPS, Nuance, Square 9, PaperCut, Commercial Imaging, RightFax. Primary Leasing Partners: US Bank, GreatAmerica, Wells Fargo Approximate Yearly Revenue: $19.7 million Fastest Growing Business Segments: Software Solutions (45%) in 2017 and the annual revenue has doubled in three years. Biggest Accomplishment of the Past Year: Woodhull built an additional 5,000 square feet of warehouse space and no longer needs to rent outside facilities. The dealer also added a second sales manager with more sales reps to its Cincinnati branch, resulting in the largest revenue year in the company’s history. Why We Consider Woodhull Elite: • Commitment to quality. Woodhull’s hallmark is a consistent commitment to quality throughout its entire organization. Its mission is to establish, model and maintain a spirit of excellence by building business relationships with employees and customers alike. • Technology expos. The dealer has enjoyed much success with its inhouse technology expos. Woodhull invites all its vendors to display their products and educate its client base. Customers receive a stamp upon completion of each vendor’s product stations to enter into a door prize drawing at the end of the event. • Local and national recognition. Woodhull has been recognized by its vendors and local newspapers in a number of areas. It received the Ricoh

exposure regarding such information. The dealer has knowledge of many plans to help safeguard the information flowing through the office equipment and IT solutions provided and can help advise them on the required safeguards. • Education for clients. Thermocopy University is a formal program that utilizes instructor-led workshops and seminars open to current Thermocopy clients at no charge. The program provides advanced training not included during the initial key operator session. • Community recognition. A past finalist for the Knoxville Chamber of Commerce Business Excellence Award, Thermocopy was awarded the prestigious Keep Tennessee Beautiful Excellence in Business Award for Excellence in Public Education. It was one of 10 local businesses certified by the Knoxville Chamber’s Green Recognition Program in its inaugural year, and the dealer has been named a Platinum Level Recycle Champion by Knox County. • Charitable civic contributions. Thermocopy has supported nearly 100 civic organizations during its five decades in business. These include the United Way, Fort Loudon Lake Association, University of Tennessee Lady Vols, American Red Cross, EarthFest, Knox Area Rescue Ministries, Knoxville Recycling Coalition, GiveHaitiHope.org, West Hills Tennis Rescue, Friends of ETHRA, The Historic Tennessee Theatre and the Boys and Girls Clubs of East Tennessee. Thermocopy is also a proud supporter of The KnoxvilleOak Ridge Innovation Valley.

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Service Excellence Certified Dealer for the fourth straight year and was cited by the NWBOC as a Woman-Owned Business. Leasing companies US Bank (Diamond Award) and GreatAmerica (Dealer of Distinction), and the Dayton Business Journal (Fastest Growing Companies, Top 25 Dayton Area Woman-Owned Companies) also recognized Woodhull’s excellence. • Training and development. Woodhull has invested in top-notch training and development programs to produce an energetic, driven team. In 2017, the dealer added a President’s Club Trip for any member of the sales team finishing over the YTD quota, which has proven to be a popular incentive. • Personal caring. Each year, Woodhull selects a charitable foundation to benefit from its Holiday Cheer and Cash program. The donations come from the entire staff and a group of employees personally delivers the contribution to the families.

CONGRATULATIONS TO 2017 ELITE DEALERS

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engage ‘n exchange

email: enx@pacbell.net • tel: 818-505-0022 We Saw It In ENX Magazine

Problem: Packed Warehouse Solution: Call TBC Now! Hey boss,Â how are we going to get all these copiers out by December 31st?

Â Call TBC. They pay big bucks, take everything, and they're fast!

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Elite Dealers: $5 Million to $10 Million

ACT Group

Cromwell, CT www.goactgroup.com Year Founded: 1974 President/Owner: Cindi Gondek Number of Employees: 36 Primary Vendors: Ricoh, KYOCERA, 3D Systems, Riso, HP Primary Solutions Offerings: Square 9, DocuClass, Artsyl, Nuance Primary Leasing Partners: CIT, US Bank, Wells Fargo Approximate Yearly Revenue: $5 to 10 million Fastest Growing Business Segments: 3D, Software solutions, MPS Biggest Accomplishment of the Past Year: Being recognized as leaders in the 3D field and having its director and education specialist selected as keynote speakers at a Project ‘Lead the Way’ regional symposium, with more than 400 educational leaders from throughout the Northeast. ACT Group’s ‘Purps the Penguin’ project video has more than 2 million total views and has been featured on the BBC, the Weather Channel and TV stations throughout the country. Why We Consider ACT Group Elite: • Marketing growth. ACT Group has developed its own internal marketing department, which places emphasis on social media awareness, which has helped to go beyond past initiatives. The dealer leverages white papers, videos and important information for vertical markets in areas such as 3D printing, software, office equipment and MPS. • Immediate mobilization. When something goes awry, “all hell breaks loose” at ACT Group, which places an immediate priority on resolving the conflict. Customer complaints rarely arise, but when they do, it’s all hands on deck to remedy the problem and make sure it doesn’t happen again. • Competitive contracts. The dealer notched a pair of significant wins in 100

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Greg and Cindi Gondek

the past year that provided business with a health care provider and a large financial institution. The former involved an MPS and equipment contract for 350 units. The financial deal entailed state-of-the-art software and equipment to reduce a fleet of 850 copiers and MFPs to 200 units, improving efficiency and productivity. • Dealer distinction. ACT Group has been awarded the Ricoh Circle of Excellence and KYOCERA Gold Medallion awards multiple times; in fact, it has garnered the Gold Medallion award 33 consecutive times. Local honors include the Business Champions and Woman Owned Business of the Year. • Community caring. The dealer’s grant program has donated equipment to nonprofit organizations for the past 18 years, and it contributes 3 percent of equipment revenue to the United Way in Middlesex County, of which it is a long-standing Gold sponsor. ACT Group also donates to a number of area charities and youth/educational programs each year.

Action Imaging Group

Primary Solutions Offerings: Square 9 Primary Leasing Partners: Wells Fargo, EverBank, US Bank Approximate Yearly Revenue: $5 million Fastest Growing Business Segments: MFP, MPS Biggest Accomplishment of the Past Year: Action Imaging joined the FlexPrint platform, which will allow it to offer more extensive support and efficiency to our customers. Why We Consider Action Imaging Group Elite: • Expansion of offerings. A single-line provider of Ricoh hardware, Action Imaging Group has expanded into the world of solutions offerings to include software, VOIP phone systems and network security. • Customer consistency. One of Action Imaging Group’s biggest wins in 2017 was repeating as the provider for one of the largest health care providers in the Tucson market—it has won this pact 11 years running. This includes maintaining the customer’s printer fleet, which produces more than one million pages per month. • Vendor recognition. Four years in a row, Action Imaging Group has captured the Ricoh RFG Circle of Excellence Award. It was also ranked No. 1 in the industry by Inside Tucson Business. • Employee-friendly environment. While a relative newcomer to the industry, Action Imaging Group enjoys a low turnover rate among its ranks. It offers a rewards program for employees who generate leads or provide ideas for generating new business. Workers enjoy the use of the dealer’s basketball court and exercise room with shower. • Civic responsibility. Action Imaging Group’s management sit on the boards of several charity organizations and the

Tucson, AZ www.actionimg.com

Year Founded: 2006 President/Owner: Walter Thomas/Jeff Woloshin Number of Employees: 30 Primary Vendors: Ricoh USA

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Co-Founders Jeff Woloshin (left) & Walter Thomas

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company partners with its nonprofit customers to support their events. The dealer is also a big supporter of a large Tucson school.

Kevin Jackson, President/CEO

Advanced Business Equipment Asheville, NC www.abecarolina.com

Year Founded: 1981 President/Owner: Kevin Jackson Number of Employees: 42 Primary Vendors: Konica Minolta, Canon, KIP, KYOCERA Primary Solutions Offerings: PaperCut, Print Audit Primary Leasing Partners: GreatAmerica, DLL Approximate Yearly Revenue: $5 to $10 million Fastest Growing Business Segments: Managed network services Biggest Accomplishment of the Past Year: The dealership continues to grow and added four full-time positions to its staff during a six-month period. Why We Consider Advanced Business Equipment Elite: • Local roots. Customers value the fact that Advanced Business Equipment has been doing business locally for 36 years, boasting a solid reputation as a member of the Better Business Bureau in excellent standing, without a single complaint filed. Its Advanced Information Systems division gives clients the opportunity to deal with one company for both business equipment

and network management needs. • Technology showcase. Advanced Business Equipment hosts a quarterly technology show where it invites local businesses to participate in information sessions on document management, production print solutions, backup and disaster recovery, and departmental solutions for cost and usage tracking. The strategy has proven successful for generating new leads. • Vendor recognition. The dealer is a 16-time winner of the Konica Minolta Pro-Tech Service award, capturing the honor every year since its inception. It is also a six-time winner of the GreatAmerica Dealer of Distinction and the Chamber of Commerce Sky High Growth Award. Other kudos include the bizhub PRO Standards Award for Excellence in Business Planning, as well as Market & Promotion Execution. • Employee perks. Peers nominate colleagues for Employee of the Month, which rewards winners with four hours of paid time off and a parking spot next to the employee entrance. Each monthly meeting begins with a fun activity geared toward getting to know each other’s hobbies, families and backgrounds. Other events include a December holiday brunch and an annual company picnic. • Civic responsibility. Charity golf tournaments and nonprofit fundraisers are key to Advance Business Equipment’s community endeavors. The dealer also donated the proceeds from the sale of its retired fleet cars to area nonprofits and is a supporter of Jillian’s Ride.

Allen Business Machines (ABM) Fort Wayne, IN www.abmfw.com

Year Founded: 1953 President/Owner: Dan Maucher

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Shown from left: Luke Maucher, sales manager-Furniture & Supplies; Greg Wilbanks, service manager; Dan Maucher, president; Phil Koehl, CFO; Dave Ferro, equipment sales manager

Number of Employees: 30 Primary Vendors: Sharp, KYOCERA, HP, Fellowes, SP Richards Primary Solutions Offerings: Square 9, Infodynamics, PaperCut Primary Leasing Partners: GreatAmerica, DLL Approximate Yearly Revenue: $5 to $10 million Fastest Growing Business Segments: Overall sales (9%), MNS (30%), copier/ printer sales (16%), service (6%), furniture/supply (3.5%) Biggest Accomplishment of the Past Year: It’s been an eventful year for ABM, which has moved into the production copier segment and established its own in-house leasing. The dealer was also able to set a new annual revenue record, backed by its sixth major school account. Why We Consider Allen Business Machines (ABM) Elite: • In-house leasing. ABM created its own in-house leasing company to provide its sales force and clients greater flexibility. The dealer retains the asset at the end of the lease and customers enjoy the convenience of leasing through a local company, which includes cost-free returns. • Home grown. Customers love being able to do business with the only locally owned dealer in Fort Wayne. That includes access to any of ABM’s upper-level executives day and night. In addition, the dealer boasts an average two and a half hour response time on service calls. • Highly decorated dealer. A threetime Elite Dealer, ABM has captured the Sharp Platinum Service dealer honor five consecutive years and the

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Alpha Laser & Imaging, LLC Evansville, IN alphalaserimaging.com

Year Founded: 1999 President/Owner: Aaron and Jason Althaus Number of Employees: 26 Primary Vendors: Ricoh, Xerox, Samsung, HP, Lexmark, OKI Data, Brother Primary Solutions Offerings: PaperCut, ICE, DocuStore, Microsoft Solutions, eCopy Scan Solutions Primary Leasing Partners: US Bank

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Approximate Yearly Revenue: $5 to $10 million Fastest Growing Business Segments: Alpha Laser & Imaging’s total revenue has increased consistently between 3545% every year over the past five years. It attributes this growth to an increased sales force, high level of customer service, and company management. Biggest Accomplishment of the Past Year: Alpha secured an educational contract valued at $500,000 for the installation of 75 machines. The dealer also made several critical employee hires to fortify its staff. Why We Consider Alpha Laser & Imaging Elite: • Dedication to customers. Going the extra mile for customers is the cornerstone of Alpha Laser & Imaging. The dealer prides itself on thinking “outside the box” to give the customer the best solution to help run its business more efficiently, as opposed to selling what it has on hand. Building a relationship is the first step the dealer makes before discussing a sale or service, and that approach has provided much success. • Marketing prowess. Alpha Laser & Imaging uses social media platforms such as Facebook, Instagram and LinkedIn to raise awareness of its business. Customized email blasts promote market specials, new product offerings or provide updates about exciting news going on at the company. A third initiative is hosted events, where the dealer engages clients and prospects in a relaxed setting. • Service offerings. The dealer boasts many custom-tailored programs including inventory management, which frees up the customer from the hassle of monitoring and ordering supplies. Remote connectivity with a client’s network enables the dealer to assess issues, fix problems and make adjustments to hardware. Alpha Laser

Hyakuman Kai Award for 12 straight years. ABM was also named a PROs Elite 100 dealer and notched the Better Business Bureau’s Torch Award for marketplace trust and ethics. • Great place to work. ABM has instituted a profit-sharing bonus for employees based on company revenue. The dealer has cultivated a family atmosphere, as evidenced by its low turnover rate. Employees feel comfortable in speaking their minds. • Community caring. ABM leases a portion of its building to the Birthday Bags nonprofit for $1 a year. The dealer also supports a number of local charities, including SCAN and Habitat for Humanity. ABM allots paid time off hours for employees to help with Habitat’s building initiatives.

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& Imaging also offers a variety of MPS programs. • Top workplace. It’s not unusual for the dealer to take an afternoon off and treat its employees to a movie matinee. Employee luncheons have proven popular, and the company is also sensitive to their need to take time out to attend to family commitments. A positive energy permeates the organization, which creates highly motivated and driven workers. • Philanthropic endeavors. Alpha Laser & Imaging is highly involved with a number of area nonprofit organizations and donates a lot of money to charities that benefit children. From golf scrambles and events that support hospitals and clothing drives, the dealer is attuned to the needs of its community. The dealer also supports job fairs that help set youth on a career path.

Ray Belanger, President

Bay Copy

Rockland, MA baycopy.com Year Founded: 1972 President/Owner: Ray Belanger Number of Employees: 35 Primary Vendors: Konica Minolta, Muratec, Toshiba, Lexmark Primary Solutions Offerings: MPS, Business Solutions Dealer (BSD) for Lexmark Primary Leasing Partners: GreatAmerica, Wells Fargo

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Those in the Know, Know

IPW!

Have you discovered the difference yet? Meet us @ ITEX 2018 and we will show you! IPW Congratulates the 2017 Elite Dealer Award Winners.

IPWUSA.COM CANADIANDATASUPPLIES.COM

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Business Journal, the Patriot Ledger and CityBizList. • Community caring. Bay Copy is a member of The Presidents’ Circle of South Shore Hospital, pledging funds to improve the availability of health care. It also sponsors a number of events in support of a client, Signature Healthcare, including a Charity Golf Classic, Ring of Champions dinner and Champions Fighting Cancer walk.

Copier Fax Business Technologies, Inc. (Copier Fax) Buffalo, NY www.copierfaxbt.com

Year Founded: 1990 President/Owner: Al Scibetta Number of Employees: 38 Primary Vendors: Konica Minolta, Lexmark, Muratec Primary Solutions Offerings: DocuWare Primary Leasing Partners: DLL Approximate Yearly Revenue: $7 million Fastest Growing Business Segments: Solution selling, courtesy of Copier Fax’s Documentelligence Biggest Accomplishment of the Past Year: In May, the dealer enjoyed the highest invoicing month in company history, which equaled the total for its first year in business. Copier Fax also renewed its agreement with the Buffalo Sabres professional hockey team, as well as an international project with the island of St. Maarten for DocuWare. Why We Consider Copier Fax Elite: • Great relationships. Copier Fax takes the time to get to know customers personally, then doubles down by supporting the relationship with quality service to enhance the overall experience. Customer open house events provide an opportunity to learn about the dealer’s latest products. • Smart documents. The dealer has created Documentelligence, a way of creating a smart office through hardware, software, IT, document

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Approximate Yearly Revenue: $5 to $10 million Fastest Growing Business Segments: MPS (medical and banking segments) Biggest Accomplishment of the Past Year: The company collected several honors, including the GreatAmerica Premier Award, the Lexmark Premier Circle Award and the Muratec Imagemakers Award. Its expanded role with a health care provider augmented an existing relationship, and the dealer added several health care clients in 2017. Why We Consider Bay Copy Elite: • Personal touch. Developing close customer relationships through interactions with sales and service departments is the best path toward forging long-lasting engagements for Bay Copy. This is achieved through periodic calls and visits from the Bay Copy team. Several of the company’s senior account managers, with decades of service between them, are involved in overseeing the majority of the accounts. • CEO engagement. Bay Copy is a strong corporate citizen, with CEO Ray Belanger serving as past chairman of the South Shore Chamber of Commerce (the company also serves as a Chamber partner). The dealer is a central figure in Chamber activities, supporting recruitment of new members, their development and education. Belanger is also an active member of a national trade association, the Select Dealer Group, which he helped found and served as president for a term. • Continuous improvement. The dealer emphasizes continued training and education for its sales and service departments. Bay Copy also created the position of Director of Technology, which further underscores the company’s commitment to enhancing its technological prowess. • Increased visibility. As part of its marketing strategy, Bay Copy raises its profile in the business community via Belanger’s authored articles for industry publications and blogs, which positions the executive as a thought leader. The dealership itself has been profiled in regional publications including the Boston Globe, Boston

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Copier Fax execs (from left): David Scibetta, Andrea Scibetta and Al Scibetta in Buffalo showroom

management and back-file scanning. The one-stop shop brand has helped Copier Fax set its service apart from the competition. • Sports marketing. Copier Fax renewed its partnership with the Buffalo Sabres hockey team as its Official Office Technology Company, which the dealer incorporates in its business cards, social media and website marketing. • Social media. Copier Fax believes it boasts one of the strongest social media strategies in the industry, with more than 3,000 followers. The dealer leverages multiple platforms to share stories and promote monthly giveaways and contests. This year, it added several internet-only deals that have produced a strong ROI. • Charitable giving. The dealer is a major sponsor of the Summit Educational Walk for Autism. Roughly 10 percent of its profits go toward the sponsorship of numerous charities.

Copier Headquarters, Inc. Woodland Hills, CA www.chqs.com

Year Founded: 1998 CEO/Owner: Dan Strull Number of Employees: 25

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Primary Vendors: Sharp, HP, Samsung, OKI Data, Brother Primary Solutions Offerings: Omtool, DocuWare, Drivve, Nuance, Umango, PaperCut, Kayleigh Primary Leasing Partners: US Bank, DLL Approximate Yearly Revenue: $6 million Fastest Growing Business Segments: MNS (20%), hardware (30%), MPS (20%) Biggest Accomplishment of the Past Year: Copier Headquarters’ Operation Gratitude Program delivered nearly 200 stuffed bears to the children of recently deployed military personnel. Why We Consider Copier Headquarters Elite: • Product expansion. Once a Xerox agent, Copier Headquarters relishes its role as a an independent provider of Sharp, Brother, OKI Data, Xerox and HP equipment that cover A3 and A4 products, while also offering mailing, finishing, booklet-making gear, scanning and software solutions. • Fast start on excellence. Reaping 9 percent growth in equipment, Copier Headquarters won Sharp’s Hyakuman Kai Award for $1 million in sales, a unique accomplishment few dealers have realized in their first year. • Core values. The dealer puts emphasis on quality of life for its employees, who are encouraged to take time out to watch their children perform

Copier Headquarters leadership, from left: Stuart Fratkin, EVP; Dan Strull, CEO; Paul Cooper, SVP

in sporting events or school-related activities. That level of support has created a highly tenured team at Copier Headquarters. • Sales support. Copier Headquarters has enlisted the services of a thirdparty telemarketing organization that calls into its territory to generate highquality sales leads. • Community caring. In addition to the aforementioned Operation Gratitude Program, Copier Headquarters supports causes such as Alzheimer’s, the Michael J. Fox Foundation for Parkinson’s disease and Niemann-Pick disease. The common thread is that all of these afflictions have touched the lives of Copier Headquarters’ employees and their families.

Corporate Business Systems Madison, WI www.corpbussystems.com

Year Founded: 1998 President/Owner: Mike Blake Number of Employees: 22 Primary Vendors: Xerox, Savin, Canon and Lexmark Primary Solutions Offerings: PaperCut, Ademero Primary Leasing Partners: GreatAmerica, Xerox Financial, Wells Fargo Approximate Yearly Revenue: $5 to $10 million Fastest Growing Business Segments: Production print (32%) Biggest Accomplishment of the Past Year: In addition to experiencing strong results from its production print programs, Corporate Business Systems was one of the first dealers in the country to be authorized for the Xerox Versant 180/3100 digital color presses. Why We Consider Corporate Business Systems Elite: • Incentives for technicians. Corporate Business Systems incentivizes is technicians on First-Call Effectiveness and response time, then follows up with customers following every service call to gauge their performance. We Saw It In ENX Magazine

Bob Kendall, vice president of sales (left) and Mike Blake, president

• In-house telemarketing program. The dealer’s new telemarketing initiative has averaged nine appointments per sales rep each week. As a result, hardware sales have risen 22 percent. • Biggest contract score. An agreement renewal the dealer forged with a manufacturing firm provided for 100 Xerox MFPs and printers, resulting in $95,000 of equipment revenue. • Great working environment. In addition to competitive wages with bonuses, company uniforms and vehicles, Corporate Business Systems offers flexible schedules when possible. The dealership is also locally owned and operated. • Giving spirit. The company donates office equipment and money to various nonprofits, particularly those that provide for the homeless.

Definitive Technology Solutions (DTS) Bloomington, MN go-dts.com

Year Founded: 2004 President/Owner: Gordon Running and Mark stokes Number of Employees: 35 Primary Vendors: Sharp Electronics, OKI Data Primary Solutions Offerings: DocuWare, InfoDynamics, Print Audit, PaperCut Primary Leasing Partners: US Bank, GreatAmerica

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The DTS management team (from left): Mark Stokes, Brant Marple, Nick DeGrammont, Tammy Brandt, Gordon Running, David Lloyd, Tom McHenry

Approximate Yearly Revenue: $5 to $10 million Fastest Growing Business Segments: Managed IT Services Biggest Accomplishment of the Past Year: Definitive Technology Solutions is coming off a 2016 in which it achieved record revenue, keyed by significant growth in managed IT services during the past three years. Why We Consider De initive Technology Solutions Elite: • A consultative approach. DTS positions itself as a technology consultant, providing insight into industry trends in order to improve efficiency, reduce costs and increase productivity. It conducts quarterly reviews and discusses areas in which the dealer can assist clients through MPS, document management and managed IT services. • Hosted events. Each year DTS hosts its XPLORE Technology Event, with solutions partners providing guest speakers to cover relevant topics including IT backup and recovery, conferencing and collaboration, and document management. Other marketing initiatives include lunch and learn sessions for clients and prospects to learn more about specific products and services. • Industry accolades. DTS has been a repeat winner of the Sharp Platinum Service Level Provider and Hyakuman Kai awards. • Community giving. The dealer created a charity team that plans sponsored events for employees to participate and give back to the community. It makes financial contributions to local non106

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Image Matters

Knoxville, TN www.imagemattersinc.com Year Founded: 1999 President/Owner: JD Sullivan and Bob Lovelace Number of Employees: 30 Primary Vendors: Xerox, Lexmark, Brother, Muratec, KIP, OKI Data Primary Solutions Offerings: Xerox Printsafe, PaperCut, Xerox EIP Custom Application Builder Primary Leasing Partners: Wells Fargo, GreatAmerica, IMI Leasing Approximate Yearly Revenue: $7 to $10 million Fastest Growing Business Segments: Major account fleet management, commercial printing and design Biggest Accomplishment of the Past Year: Image Matters continues to experience 25% growth in its MPS population and double-digit growth overall. Image Matters’ aggressive new sales strategy is directed by Scott Acuff, a 25-year plus office technology veteran who specializes in workflow analytics and vertical market major accounts. Why We Consider Image Matters Elite: • Dealer next door. While it supports clients across the country, Image Matters employs a local dealer approach to foster closer relationships. Rather than using automated attendants, the dealer gets to know all of its clients by name and has created a systematic process to give nationwide coverage the same urgency it provides for its family in east Tennessee.

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profit organizations and participates in charity golf and other events that support the local community. • Open-door policy. The dealer fosters an interactive and collaborative environment, and its leadership team works to maintain an atmosphere that is fun and fulfilling. The DTS team is caring and compassionate, constantly supporting the people in-house and throughout the community.

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• 21st-century marketing. Backed by a young marketing team, Image Matters is extremely active in spreading its name, product and solution capabilities through various social media platforms. But the dealer is also loyal to its time-tested marketing methods, including radio and print media. • Building business. One of the biggest 2017 wins for Image Matters was a large construction firm contract, a deal which included the installation of 200-plus units, along with hardware, software, MPS fleet management and wide-format solutions. • Vendor kudos. Image Matters has been named Xerox MPS National Dealer of the Year, a Xerox Platinum Dealer and a GreatAmerica Premier Dealer and a six-time ENX Elite Dealer. • Community caring. Image Matters participates in year-round fundraising for East Tennessee Children’s Hospital. President J.D. Sullivan is a board member for Volunteer Ministry Center and The Compassion Coalition, while owner Bob Lovelace actively supports the Cystic Fibrosis Foundation and the Knox Area Rescue Ministries.

Image Systems for Business, Inc. Somerset, NJ www.imagesysgroup.com

Year Founded: 1987 President/Owner: Art Schwartz Number of Employees: 30 Primary Vendors: Konica Minolta, Xerox, Lexmark, KIP Primary Solutions Offerings: PaperCut, Nuance, PrintFleet Primary Leasing Partners: DLL, US Bank Approximate Yearly Revenue: $5 million

We Saw It In ENX Magazine

4 The Office, Pittston, PA A&B Business Inc., Sioux Falls, SD ACT Group, Cromwell, CT Adams Remco Inc., South Bend, IN Advance Business Systems, Cockeysville, MD Advanced Business Equipment, Asheville, NC Advanced Business Solutions LLC, Jacksonville, FL Advanced Imaging Solutions, Minnetonka, MN AIS (Advanced Imaging Solutions), North Las Vegas, NV All Copy Products, Denver, CO Allen Business Machines, Fort Wayne, IN Applied Imaging, Grand Rapids, MI Atlantic, Tomorrow’s Office, New York, NY Bay Copy, Rockland, MA Blue Technologies, Cleveland, OH Business Complete Solutions, Poway, CA CBE Office Solutions, Irvine, CA Centric Business Systems Inc., Owings Mills, MD Century Business Products Inc., Sioux Falls, SD ClearView Business Solutions, Tampa, FL Commonwealth Digital Office Solutions, Sterling, VA Consolidated Copier Services, McDonough, GA Coordinated Business Systems Ltd., Burnsville, MN Copier Fax Business Technologies Inc., Buffalo, NY Copier Headquarters Inc., Woodland Hills, CA Copy Products Inc., Springfield, MO Corporate Business Systems LLC, Madison, WI Datamax Inc., Little Rock, AR Definitive Technology Solutions, Bloomington, MN Des Plaines Office Equipment Co. Inc. (DPOE), Elk Grove Village, IL Doing Better Business, Altoona, PA Donnellon McCarthy Enterprises, Cincinnati, OH Eakes Office Solutions, Grand Island, NE Edwards Business Systems/Virginia Business Systems, Bethlehem, PA EO Johnson Business Technologies, Wausau, WI Executive Technologies Inc., Sioux City, IA Fisher’s Technology, Boise, ID Fraser Advanced Information Systems, West Reading, PA Gordon Flesch Co. Inc., Madison, WI Image 2000 Inc., Valencia, CA Image Matters Inc., Knoxville, TN Image Systems for Business Inc., Somerset, NJ Imagine Technology Group, Chandler, AZ Impact Networking LLC, Lake Forest, IL

James Imaging Systems Inc., Brookfield, WI KDI Office Technology, Aston, PA Kelley Imaging Systems, Kent, WA Kingsport Imaging Systems Inc., Kingsport, TN KOMAX Business Systems, South Charleston, WV Lake Business Products Inc., Eastlake, OH LDI Color ToolBox, Jericho, NY Les Olson Company, Salt Lake City, UT Loffler Companies Inc., Bloomington, MN Marco, Saint Cloud, MN Martin Group, Lake Geneva, WI McShane’s Inc., Munster, IN Meritech Inc., Cleveland, OH Mid Ohio Strategic Technologies, Columbus, OH Millennium Business Systems, Cincinnati, OH Millennium Business Systems, Livonia, MI Modern Office Methods, Cincinnati, OH Nauticon Office Solutions, Gaithersburg, MD NovaCopy Inc., Nashville, TN Offix LC, Gainesville, VA On Demand Incorporated, Houston, TX OneDOC Managed Print Services LLC, Oklahoma City, OK Pearson-Kelly Technology, Springfield, MO Premium Digital Office Solutions, Pine Brook, NJ Prosource, Cincinnati, OH Proven IT, Tinley Park, IL Quality Business Solutions, Baltimore, MD Repeat Business Systems Inc., Albany, NY Rhyme, Portage, WI RJ Young, Nashville, TN Sims Business Systems Inc., Tempe, AZ Solutions YES, Portland, OR Stargel Office Solutions, Houston, TX Stone’s Office Equipment Co. Inc., Richmond, VA Systel Business Equipment, Fayetteville, NC The Swenson Group, Livermore, CA Thermocopy of Tennessee Inc., Knoxville, TN Topp Business Solutions, Scranton, PA United Office Systems Inc., Marietta, GA U.S. Business Systems Inc., Elkhart, IN Usherwood Office Technology, Syracuse, NY UTEC, Ann Arbor, MI WCC Business Solutions, Clearwater, FL Woodhull LLC, Springboro, OH

Elite Dealers $5 Million to $10 Million

Front row (from left): Art Schwartz, president/ CEO; Susan Schwartz, VP; Steve Callahan, sales executive; back row: Tony Baskakow, service director; Bud Fedak, operations; Dave Nardone, IT director; Mike Schwartz, sales executive

Fastest Growing Business Segments: Managed print services (11%) Biggest Accomplishment of the Past Year: Image Systems for Business focused on leveraging its CRM, streamlining opportunities into proposals and managing all of the different price offerings from each manufacturer. Why We Consider Image Systems for Business Elite: • A matter of trust. The ability to develop meaningful and lasting personal relationships is the driving force behind Image Systems for Business’ success in forging longterm commitments with its clients. Its business model is based on a comprehensive service offering with customized business solutions which require dynamic people to support them. • Contract win. Image Systems for Business developed an MPS solution for an insurance industry client, which previously had segmented procurement of supplies and devices from multiple vendors. Following an analysis of the client’s hard and soft costs for its fleet of more than 100 copiers and MFPs, Image Systems for Business devised a solution that consolidated the quantity of machines, models and brands. • Industry honors. Image Systems for Business has copped the Gold Award of Excellence and was named a Triple Crown Winner by Xerox. Other honors include the DLL Preferred Partner, and the Somerset County Business Partnership has twice recognized the dealer with the Best of Award for copier and printer service. 108

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Imagine Technology Group (ITG) Chandler, AZ www.itgarizona.com

Year Founded: 2011 President/Owner: Mary Ellen Franz Number of Employees: 35 Primary Vendors: Sharp, Toshiba, Lexmark Primary Solutions Offerings: Square 9, SharePoint, PaperCut, Drivve, Microsoft 365, Nuance, Printer Logic VoIP Phones Primary Leasing Partners: Wells Fargo, EverBank, in-house Approximate Yearly Revenue: $8 to $10 million Fastest Growing Business Segments: MNS (25%), MPS (15%), hardware (15%) Biggest Accomplishment of the Past Year: ITG expanded its sales and service base to northern and southern Arizona. It won a contract with a large health care provider which catapulted ITG into these markets. Why We Consider Imagine Technology Group (ITG) Elite:

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• An entrepreneurial work culture. Employees take personal responsibility and accountability in representing the company’s clients. As a smaller organization, team members develop dynamic roles and responsibilities that enable creativity and outside-the-box thinking in order to accomplish a goal. • Civic generosity. During the past 20 years, Image Systems for Business has played various roles in supporting the Embrace Kids Foundation, a local organization that helps families of children who face cancer, sickle cell and other serious health afflictions. The dealer also supports Chabad of Hunterdon County, which provides a host of family services. A 10-year supporter of the cause, Image Systems was the honoree at Chabad’s annual dinner in recognition of helping to raise $175,000 for the organization.

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ITG’s award-winning service department

• Holistic approach. ITG measures a customer’s entire business when crafting a solutions package as opposed to trading out machine for machine. This allows the dealer to identify a more efficient way to accomplish tasks through software, workflow improvement and costeffective hardware. Once the business process is improved, ITG addresses other business needs including telephony, data and network. • Success story. One of ITG’s biggest scores in 2017 was a hardware and MPS contract with northern Arizona’s largest health care provider. The implementation included more than 1,200 units at two major hospitals and more that 30 additional offices throughout the region. • Industry kudos. Among its awards, ITG was named to the Inc. 500/5000 of fastest growing companies and received the Sharp Platinum Service Award, WPO’s Fastest-Growing Woman Owned Companies, the MWAi Industry Innovation Award and the ITEX Perfect Image Award for Outstanding Customer Service. • Employee empowerment. ITG emboldens its people to serve the customer’s best interests, using a care first, ask permission later mantra. In that regard, ITG fully stands by its employees’ decisions. In addition, the dealer hosts periodic cookouts, food competitions and an annual company weekend event. • Charitable activities. One of ITG’s goals is to support its nonprofit orga-

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nizations in their areas of focus. This includes meal preparation for family members of ITG’s hospice customer, food and clothing drives, as well as participation in community events.

KÔTA, A Mohegan LDI Enterprise Uncasville, CT www.kotasolutions.com

Year Founded: 2014 President/Owner: Tod Pike Number of Employees: 27 Primary Vendors: Canon, Toshiba, Samsung, HP Primary Solutions Offerings: Nuance, EFI, Canon, PaperCut, MaxxVault Primary Leasing Partners: Canon Finance, EverBank, DLL, Leaf Approximate Yearly Revenue: $5 to $10 million Fastest Growing Business Segments: government, corporate, hospitality/retail, not-for-profit Biggest Accomplishment of the Past Year: KÔTA recruited Tod Pike to a leadership position in the organization, opened a new showroom and conference facility in central Connecticut and has gained attention as an exclusive sponsor in its category of the Connecticut NonProfit Association and the Connecticut State Golf Association (CSGA).

Why We Consider KÔTA, A Mohegan LDI Enterprise Elite: • Minority-owned business. The dealer has been designated a certified minority-owned business by the National Minority Diversity Supplier Council, which enables it to engage with corporations and businesses that have a mandate or desire to do their procurement from a certified MOB. • Expanded reach. KÔTA has expanded its market reach through its affiliation and certification by the Greater New England, NY, NJ and National Minority Diversity Supplier Council as a certified minority business. • KÔTA has been participating with business networking and chambers of commerce throughout the southern New England region, and recently became an ally member/sponsor for the Connecticut Non-Profit Alliance and is the Official Office Technology Partner to the CSGA. • Continuing growth. Founded in 2014, the dealer continues to grow its base. In 2017, it picked up significant contracts with Achievement First, Housatonic Community College and Gateway Community College. • Heritage support. KÔTA is extremely involved in Native American affairs and has been active with a number of nonprofit organizations as sponsor and benefactor.

Jeff Masters, CEO

Laser Options

Phoenix, AZ www.laseroptions.com

KÔTA Shelton showroom

Year Founded: 1993 President/Owner: Jeff Masters Number of Employees: 69 Primary Vendors: Xerox, HP, Canon, Ricoh, Toshiba We Saw It In ENX Magazine

Primary Solutions Offerings: Square 9, PaperCut, DocXAP AP Automation, PSIGEN Primary Leasing Partners: GreatAmerica, Wells Fargo, GE, US Bank, EverBank Approximate Yearly Revenue: $5 to $10 million Fastest Growing Business Segments: MPS Biggest Accomplishment of the Past Year: Laser Options integrated with FlexPrint, Pro Copy and Cannon IV to create one of the nation’s largest MPS providers. Why We Consider Laser Options Elite: • Printer supplies remanufacturing. Laser Options offers in-house remanufacturing of printer supplies, which provides it with a strategic pricing advantage for its MPS program. This allows the dealer to save money and provide service level agreements which it believes exceeds that of the competition. • Lean office environments. The dealer works with its clients to help them create a lean office environment by reducing their paper footprint, print volumes, associated costs and the time it takes to manage their document output infrastructure. Through a quarterly review process, Laser Options help clients gain control of their environment by providing visibility to, and maximizing processes in, the areas of capture, movement, storage and integration into their current software. • Industry honors. Laser Options has earned a spot on the Inc. 500/5000 four straight years. It has also been named one of the Top 10 Office Equipment Distributors and one of the Top 25 Manufacturers in Arizona. • Big wins. Laser Options worked with a national insurance agency to reduce its costs by 30 percent. • Charitable endeavors. During the past six years, Laser Options has employed developmentally challenged adults through its partnership with the “Nobody’s Perfect” nonprofit. It has worked with St. Mary’s Food Bank to serve more than two million meals and also participates in a variety of fundraising drives for nonprofits.

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Lasers Resource, Inc. Grand Rapids, MI www.lasersresource.com

Year Founded: 1991 President/Owner: Tom Senecal Number of Employees: 20 Primary Vendors: HP, Xerox Primary Solutions Offerings: HP JetAdvantage, Xerox ConnectKey, PrintReleaf, Ringdale FollowMe Print, PrintLogic suite, Omtool AccuRoute, Troy, XMedius Fax and Cloud Fax Solutions, PaperCut, RightFax Primary Leasing Partners: TEAM Financial, GreatAmerica Approximate Yearly Revenue: $5 to $10 million Fastest Growing Business Segments: OEM, color supplies, MPS growth, professional services, software solutions Biggest Accomplishment of the Past Year: Lasers Resource crowning achievement for 2017 was attaining premier partnership with HP, an elite distinction that has been bestowed upon fewer than 65 dealers across the United States. Why We Consider Lasers Resources Elite: • Consultative approach. An IT-centric organization, Lasers Resource takes a studied approach when evaluating the solutions needs of its clients. It studies the client’s current environment and develops a solution in tandem to ensure alignment with the corporate strategy. The dealer finds

Martin Group Tom Senecal, president of Lasers Resource, performs a ribbon cutting in October to welcome a new location. 110

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Lake Geneva, WI www.martingroup.com Year Founded: 1980 President/Owner: John Stensland

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that its clients are satisfied with their implementation and ongoing support. • Multi-channel marketing. Lasers Resource combines traditional and 21st century marketing game plans, with a focus on capturing its markets’ attention through digital resources such as educational materials and mobile platforms. The online positioning of its organization as a thought and technology leader drives Laser Resource’s success. • Pivotal business wins. Lasers Resource provided a large food-processing manufacturer with a comprehensive MPS program. This client now has a print environment that is efficient for its users, is part of their network security strategy and captures data to provide them with business intelligence. • Open culture. The dealer implemented a management framework called the Entrepreneurial Operating System (EOS), which helps create an open culture. In EOS, Lasers Resource provides a vision, short-term and long-term goals, an accountability structure and regular reporting to the staff. By providing this structure, its teams are more attuned to the company’s direction and its moving-forward plans. The dealer encourages continuous education and training for its employees, and solicits input and ideas for improvement. • Giving spirit. Team members volunteer their time to assist other local businesses with ideas for improvement. A number of employees are members of advisory boards and foundations for local firms. Lasers Resource makes donations to local medical facilities to aid in health care growth and partners with PrintReleaf to encourage sustainable practices among local businesses. To date, the collaboration has resulted in the planting of more than 5,000 trees.

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Number of Employees: 26 Primary Vendors: Konica Minolta Primary Solutions Offerings: OneSource, PageScope, PaperCut, Square 9 Primary Leasing Partners: GreatAmerica Approximate Yearly Revenue: $5 million Fastest Growing Business Segments: Software sales Biggest Accomplishment of the Past Year: Comprehensive redesign of website, which provides a better client experience when entering service calls or supply orders. Why We Consider Martin Group Elite: • Custom client presentations. Martin Group has redesigned its client presentations to be more customized in a way that shows how the dealer’s Konica Minolta offerings can address the customer’s specific needs and support their goals. • Enhanced leave-behind materials. Customers still value face-to-face interactions, which is an effective tool for Martin Group to convey its message and capabilities. As such, the dealer has updated its marketing materials that it leaves with clients to provide clearer insights into key points of differentiation. These simple and concise talking points better deliver the dealer’s message and enable customers to see its value proposition in support of their technology needs. • Website refresh. Martin Group has brought the management of its website in-house for more efficient updating and branding that is consistent with its

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Congratulations! To our partners that have been honored as ENX Magazineâ&#x20AC;&#x2122;s 2017 Elite Dealers, we extend heartfelt congratulations on a job well done! Your tenacity and resolve to drive our industry forward is an inspiration to us all. We are proud to contribute to your marketing efforts as you continue to surpass your goals and milestones. Thank you for choosing us to be part of your team!

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Elite Dealers $5 Million to $10 Million

Millennium Business Systems Livonia MI http://www.2millennium.com

Year Founded: 1997 President/Owner: Michael Neu Number of Employees: 35 Primary Vendors: Toshiba, Xerox Primary Solutions Offerings: PaperCut, Toshiba- and Xerox-embedded solutions Primary Leasing Partners: GreatAmerica Approximate Yearly Revenue: $5 to $10 million Fastest Growing Business Segments: MPS Printing Services Biggest Accomplishment of the Past Year: The dealership celebrated its 20th anniversary by adding Xerox as a 112

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marketing materials. By controlling its online content and using Google Analytics to track how people are interacting with the site, Martin Group can more effectively generate growth. • Consistency of service. Martin Group has won the Konica Minolta Pro-Tech Service Award for 12 consecutive years. The award recognizes Konica Minolta dealers that are able to demonstrate the highest level of commitment to client care and satisfaction. Fewer than 5 percent of all Konica Minolta dealers and direct operations earn this distinction. • Civic responsibility. Martin Group provides corporate sponsorship of numerous local organizations and schools, including sports teams and nonprofit organizations. The dealer also belongs to more than 20 Chambers of Commerce in the areas it serves, routinely donating prizes for raffles, silent auctions, and other fundraisers, plus providing monetary support for various Chamber projects including golf-outing hole sponsorships, annual dinners, and community directories.

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Oklahoma Copier Solutions Norman, OK www.oklahomacopiersolutions.com

Mike and Debbie Neu

vendor partner, extending its line beyond Toshiba. Why We Consider Millennium Business Systems Elite: • Superior customer service. Millennium provides an average response time of 2.5 hours with a lifetime repair and replacement warranty. The dealer provides customized billing options and acts as a single point of contact. • Efficient scheduling. The dealer utilizes GPS mapping tools for its technicians to avoid long travel times while improving service response time. • Sales collaboration. Millennium’s inside sales team collaborates with its on-the-street sales personnel to schedule appoints and provide marketing strategies. • Quality work environment. Millennium employs a team-based leadership approach that develops roles for each employee and works collaboratively with them to help improve the customer’s experience. The dealer also stresses a work/life balance while cultivating a familyfriendly atmosphere for employees. These family values permeate how Millennium does business with its clients. • Giving back. Millennium supports many of its customers through fundraisers, golf outings and annual events.

www.enxmag.com | December 2017

Year Founded: 1999 President/Owner: John Miller Number of Employees: 35 Primary Vendors: Toshiba, Lexmark, KIP, KYOCERA Primary Solutions Offerings: Full IT support, PaperCut Primary Leasing Partners: DLL, Wells Fargo, US Bank Approximate Yearly Revenue: $5 million Fastest Growing Business Segments: Sales growth of 110% Biggest Accomplishment of the Past Year: The dealership celebrated a huge deal in capturing the winning bid from one of the largest school districts in the Oklahoma City metro area, a pact that included selling more than 100 machines. Why We Consider Oklahoma Copier Solutions Elite: • Showing school spirit. Oklahoma Copier Solutions’ primary focus is on the education market, and it provides quality service technicians who ensure that schools of all sizes and those in remote locations will not be down for a significant time. Its technicians are constantly trained to ensure they are kept abreast of the latest technologies. • Providing user confidence. Mindful of the budgetary pressures faced by educational clients, Oklahoma Copier Solutions conducts comprehensive site analysis to address their needs in an exacting manner, without offering needless ancillary solutions. Keeping the client under budget is one of its value propositions.

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• Employee-friendly operations. As a happy employee is a productive worker, Oklahoma Copier Solutions strives to be accommodating to its team members, providing flex time and understanding their needs in times of extenuating circumstances. The dealer encourages individual growth and professional advancement by using various training tools to help augment their skills. • Community caring. Not surprisingly, Oklahoma Copier Solutions is an ardent backer of all its educational clients and provides support in their fundraising initiatives. The dealer hosts an annual golf tournament for clients and relies on local vendors for providing food, trophies and marketing. The company is also involved in its local Chambers of Commerce.

On Demand Incorporated Houston, TX www.ondemandhouston.com

Year Founded: 1999 President/Owner: Michael Gray Number of Employees: 20 Primary Vendors: KYOCERA, Sharp, MBM, Martin Yale, Pitney Bowes Primary Solutions Offerings: Drivve, PaperCut, Satori Primary Leasing Partners: GreatAmerica, DLL, Marlin, Wells Fargo Approximate Yearly Revenue: $5 to $10 million Fastest Growing Business Segments: Pitney Bowes product (150%), color copiers (200%)

Biggest Accomplishment of the Past Year: On Demand Incorporated holds the distinction of being the only authorized Pitney Bowes dealer in Houston Why We Consider On Demand Incorporated Elite: • A one-stop shop provider. On Demand takes pride in its role as a full-service provider for customers, offering hardware sales, service and supplies, along with MPS, tri-meter color billing and software to automate its service to be proactive to its customers’ needs. • Banner efforts. The dealer allows schools and nonprofits to use their copiers for banner printing. • Vendor recognition. On Demand was named a Premier Dealer by GreatAmerica and Pitney Bowes. • Cross-training initiatives. In order to add organizational depth and fill in where necessary, On Demand cross trains its employees. This adds to their knowledge base and helps the dealer better serve its clients. • Community involvement. On Demand supports organizations that include the City of Hope, Knights of Columbus and the Houston Postal Consumer Council.

Primary Solutions Offerings: Square 9, Prism, Nuance Primary Leasing Partners: DLL, GreatAmerica, Marlin Approximate Yearly Revenue: $5 to $10 million Fastest Growing Business Segments: Hardware (20%), software and solutions (100%) Biggest Accomplishment of the Past Year: Pearson-Kelly Office Products sought to build upon its strong formula for success, using client satisfaction as a barometer as opposed to revenues or profits. The dealer solicits feedback from clients post-installation and following support calls, which helps the firm measure performance against its mission and ensure it is maintaining the integrity promised. Why We Consider Pearson-Kelly Technology Elite: • Client-friendly initiatives. PearsonKelly empowers its staff in making critical decisions, which makes it a more nimble organization. It makes complex hardware and software solutions easier for the client to understand. The dealer has a vested interest and genuine concern for the success of its customer base; as such, Pearson-Kelly endeavors to provide the best value on the client’s investment. • Modernized marketing. Pearson-Kelly continues to leverage various social media platforms to expand its visibility

TECHNOLOGY

Pearson-Kelly Technology Springfield, MO www.pearsonkelly.com

Year Founded: 2002 President/Owner: Mike Kelly Number of Employees: 28 Primary Vendors: Konica Minolta, KYOCERA, Duplo, KIP We Saw It In ENX Magazine

Mike Kelly, president and Chelsey Bode, vice president December 2017 | www.enxmag.com

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Southwest Copy Systems Inc. Albuquerque, NM www.southwestcopy.com

Year Founded: 1992 President/Owner: Michael and Dorothy Contois Number of Employees: 31 Primary Vendors: Toshiba, Sharp, Samsung, Lexmark Primary Solutions Offerings: ROI, Square 9, PaperCut, Lexmark Solutions, Samsung Solutions, Datto Primary Leasing Partners: DLL, USB, GE, Wells Fargo, GreatAmerica Approximate Yearly Revenue: $5 to 10 million

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Fastest Growing Business Segments: MPS (30%), educational markets. Biggest Accomplishment of the Past Year: A pact with the Albuquerque Public Schools netted over 1,200 machine placements (450-500 Toshiba A3, 600-700 Samsung A4). The account took nearly three years to cultivate, and it also helped Southwest Copy secure a number of other educational accounts, with more than 1,700 unit placements in this vertical alone. Why We Consider Southwest Copy Systems Elite: • Tailored customer solutions. Recognizing that an out-of-thebox solution will not fly with every customer, Southwest Copy Systems has the ability to adjust to individual needs and challenges. That philosophy has enabled it to retain clients over the long haul with a 90 percent retention rate, and many of its earliest customers still do business with Southwest. • Excellence in MPS. Southwest Copy Systems stakes claim as the finest MPS solution provider in the Albuquerque market, with more than 12 years of experience and thousands of customer solutions provided. The dealer leads with its programs in the sales process, as opposed to hardware. • Schooling the competition. In an account that took nearly three years to develop, Southwest Copy Systems secured a contract with Albuquerque Public Schools that included the placement of more than 1,200 Toshiba A3 and A4 devices. That opened the door to other education accounts, with total placements numbering in excess of 1,700 units in that vertical alone. • Partner recognition. Southwest Copy Systems garnered several honors, including the US Bank Gold Partner Award, the Toshiba Pro-Masters Award and Market Leadership Platinum Award for the Western Region, and the Sharp Platinum Provider Award. • Community caring. The Wounded Warriors Project, Children’s Cancer Fund and the Supportive Housing Coalition of New Mexico are among the recipients of Southwest Copy Systems’ support.

and provide insight to its product and service portfolio. It has also made significant SEO investments to better leverage its website and garner new leads. • Industry recognition. The dealer was locally recognized as one of the Top 12 fastest growing companies in its market space. • Long-term planning. Pearson-Kelly is a family owned and operated business with a succession plan in place. This differentiates the dealer from many of its competitors, which opt to sell once the owners retire from the business. • Caring and sharing. The dealer participates in group and individual volunteering. It also provides financial and in-kind support for local nonprofits.

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Stone’s Office Equipment Richmond, VA www.stonesoffice.com

Year Founded: 1970 President/Owner: Sam Stone Number of Employees: 25 Primary Vendors: Sharp, Lexmark, Panasonic, Xerox, FP Mailing Primary Solutions Offerings: PaperCut, Lexmark, InfoDynamics Primary Leasing Partners: GreatAmerica, US Bank Approximate Yearly Revenue: $5 million Fastest Growing Business Segments: MPS (double-digit growth). Biggest Accomplishment of the Past Year: Among its 2017 highlights, Stone’s Office Equipment scored in the Top 10 for CEO Juice’s Net Promoter Score and is CompTIA Managed Print Service Trustmark certified, the only such dealer in Virginia. The firm continues to augment its best practice processes by utilizing tools from BEI Services, CEO Juice, ICDA and Compass. Why We Consider Stone’s Office Equipment Elite: • Top-tier service offering. Service is what sets Stone’s Office Equipment apart from its competition, with a concentrated emphasis on the customer experience. The dealer takes pride in having every call answered by a person as opposed to an automated phone system. Knowing the customers by name underscores this commitment. • Cash for clunkers. The dealer has its own twist on the automotive marketing slogan. Stone’s removes old copiers from the field by offering aggressive pricing to customers when bundled with MPS or IT services.

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Elite Dealers $5 Million to $10 Million

Shown from left: Mike Berry, vice president; Tina Berry; Frank Stone, founder; Sally Stone; Sam Stone, president

• Focus on MPS. Educating clients on the benefits of managing their fleets is a key component of Stone’s MPS mission. The dealer holds private seminars to provide information to potential MPS clients. • Net-new business. Stone’s Office Equipment secured a pair of wins in the medical and legal industries. It captured the MPS business of the largest independent specialty medical practice in Virginia, along with several MPS and scanner placements in the legal field. • Charitable efforts. Stone’s Office Equipment is a supporter of The Jillian Fund and the Cameron Gallagher Speak Up 5K, which raises awareness of teenage mental health issues. It supports the YMCA to benefit children’s camps and programs.

The Swenson Group (TSG) Livermore, CA www.theswensongroup.com

Year Founded: 1993 President/Owner: Dean Swenson Number of Employees: 25 Primary Vendors: Konica Minolta, All Covered, OKI Data Primary Solutions Offerings: Nuance, Square 9, Prism, All Covered 116

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Primary Leasing Partners: USB Approximate Yearly Revenue: $8.5 million Fastest Growing Business Segments: Managed network services (121%) Biggest Accomplishment of the Past Year: The Swenson Group has invested in the Traction Entrepreneurial Operating System. During the past year, the dealer focused on having its six Core Values drive everything it does, and has created and shared a clear vision for the company that is embraced throughout the organization. Why We Consider The Swenson Group (TSG) Elite: • Post-sale care. TSG has created a strategic services business model that focuses on the post-sale customer experience. One of its charters is to be partner that is easy to do business with. By understanding an issue and solving a client’s challenge, it enables TSG to transform vendor status and become a true business partner and trusted advisor. • Marketing reboot. The dealer has revamped its website and messaging to provide valuable content for clients and prospects in order to position itself as a thought leader. TSG has used a Net Promoter Score customersurveying strategy to garner feedback in real time. As a result, the dealer has achieved the highest customer satisfaction and retention in its marketplace. • Customer integration. Following a merger between one of TSG’s larger clients and another firm in Southern California, the dealer feared it might result in the loss of business. But the newly merged company’s CIO sent out a network-wide memorandum, stating that TSG is the company’s exclusive technology partner. As a result, TSG has nearly doubled its business with the client. • Vendor recognition. TSG has received Konica Minolta’s Dealer of Excellence, Pro-Tech Service, Top All Covered Dealer awards, along with the GreatAmerica Leasing Dealer of Distinction honor and the City of Livermore Top Business of 2016. • Corporate giving. TSG works with its nonprofit clients in sponsoring and

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The Swenson Group team

contributing to fundraisers including crab feeds, golf tournaments and walk-a-thons. The dealer also sits on local boards for public schools and nonprofits.

United Office Systems, Inc. Marietta, GA www.unitedos.com

Year Founded: 1992 President/Owner: Michael Walsh Number of Employees: 29 Primary Vendors: Konica Minolta, Lexmark Primary Solutions Offerings: PaperCut, Square 9, Dispatcher Primary Leasing Partners: Wells Fargo, US Bank

United Office Systems executives (from left) Michael Wash, Michelle Daniel and David Harding

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Approximate Yearly Revenue: $5 to $10 million Fastest Growing Business Segments: A4 equipment (20%), solution sales (30%) Biggest Accomplishment of the Past Year: Winning the Konica Minolta ProTech Service Excellence award for the 10th consecutive year. Why We Consider United Office Systems Elite: • Customer commitment. United Office Systems believes in providing a high touch and responsiveness in support of its customers. Its service, administration and sales departments are organized to provide a high level of support to meet the clients’ evolving needs, something the dealer feels is lacking at the large branch offices of major manufacturers. • Setting the stage. United Office Systems is backed by an efficient in-house telemarketing team that provides lead generation for its sales department. • Vendor recognitions. For the tenth straight year, United Office Systems was presented with the Konica Minolta Pro-Tech Award and cited for its A3 MFP sales growth. It also garnered the Diamond level Service Excellence Award from BEI Services. • Employee empowerment. United Office Systems has created an atmosphere where it encourages employees to make strategic decisions in the best interest of the customer. This empowerment helps to forge long-lasting relationships with the dealer’s client base. • Making a difference in the community. The dealer has a number of initiatives in support of the local community, from sponsoring a youth soccer team to supporting a fundraising effort for an elementary school. United Office Systems also sponsors and provides equipment for local nonprofit events.

UTEC

Ann Arbor, MI www.utecit.com Year Founded: 2008 President/Owner: Kevin Van Kannel Number of Employees: 41 Primary Vendors: Sharp, Formax, Muratec, Microsoft, KYOCERA, Lenovo, Dell, HP Primary Solutions Offerings: Industry Weapon, Office 365, Jive, PaperCut, Prism Primary Leasing Partners: GreatAmerica, DLL, UniFi Approximate Yearly Revenue: $7 million Fastest Growing Business Segments: Managed network services (65%), overall sales (30%) Biggest Accomplishment of the Past Year: The dealer moved into a 30,000-square-foot facility from its previous 6,000-square-foot space and rebranded from University Office Technologies to UTEC. The new building features a large showroom for product and service demonstrations, and includes a state-of-the-art conference center, which holds 200 people. Why We Consider UTEC Elite: • Personal touch. Regardless of the size of the customer, UTEC offers a hands-

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on approach from its administrative department, sales reps, service technicians and IT support team. All customer calls are greeted by a live person who is engaged with their needs in a prompt and reliable manner. Company president Kevin Van Kannel is always available to meet the needs of UTEC’s clients. Inbound marketing. UTEC recently added an inbound marketing solution, providing an extra tool beyond Google Analytics for tracking and contacting website leads. It will also be critical for devising email marketing campaigns. Web enabled. UTEC has refreshed its website to make it more mobile friendly, providing visitors with an enhanced user experience while showcasing the dealer’s product and service capabilities. During the past year, UTEC also augmented its social media presence on LinkedIn, Twitter and Facebook with a 90 percent increase in posts. Industry honors. In addition to being awarded Sharp’s Platinum Level Service Provider for the sixth consecutive year, UTEC was presented with the Hyakuman Kai award for outstanding sales achievement for the ninth straight year. Fun work environment. The dealer installed a nine-hole mini-golf course, which is showcased during customer tours around the company’s new facility, and includes logo golf balls and scorecards. The building also features a regulation-size racquetball/ wallyball court, weight room and locker room. UTEC installed nine 55” video displays, which are used during hosted events or to watch games.

Vision Office Systems, Inc. Shown from left: Christine Liphardt, director of marketing; Mark Funchion, director of technology; Kevin Van Kannel, president; Tom Wykowski, director of service and operations; Dan Heimler, director of sales

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Charlotte, NC www.visionofficesystems.com

Year Founded: 1997 President/Owner: Fred Habbal Number of Employees: 40

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Fred (left) and Jason Habbal

Primary Vendors: Canon, Muratec, Epson, Lexmark, Samsung Primary Solutions Offerings: Square 9, PaperCut, Canon Primary Leasing Partners: GreatAmerica, Leaf Approximate Yearly Revenue: $5 to $10 million Fastest Growing Business Segments: Light production (50%), desktop printers (80%) Biggest Accomplishment of the Past Year: Vision Office Systems pulled the trigger on its long-planned opening of two new branch locations. Why We Consider Vision Office Systems Elite: • The buck stops here. One of the aspects customers truly value about Vision Office Systems is its ability to make quick decisions at every level, providing resolution in a quick and efficient manner without the need to get approvals from another part of the country. • Customers get the picture. Vision Office Systems uses television giveaways several times a year as an enticement for customers, and it has proven an effective way to procure new accounts for the dealer. • Account victory. A law firm with offices located throughout the Southeast was among Vision Office Systems’ biggest scores in 2017. The client was unsatisfied with a direct operations provider’s service and support, so Vision stepped in and has upgraded all the systems within their offices and is currently working on a software installation across its network. • Industry honors. A GreatAmerica Premier Dealer for each of the last six 118

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years, Vision Office Systems is also a three-time Canon Outstanding Partner Award winner. • Charitable contributions. Vision Office Systems is an active supporter of the Lake Wylie Children’s Charity, which holds fundraising events to assist the families of children who face serious or terminal diseases. The dealer also supports numerous church fundraising initiatives throughout the year.

WCC Business Solutions Clearwater, FL www.wccbs.com

Year Founded: 1976 President/Owner: Gordy Link Number of Employees: 28 Primary Vendors: Ricoh, OKI Data Primary Solutions Offerings: DocuWare, Global Scan, PaperCut, Streamline, Process Director Primary Leasing Partners: GreatAmerica, US Bank, EverBank Approximate Yearly Revenue: $5 to $10 million Fastest Growing Business Segments: ECM Solutions Biggest Accomplishment of the Past Year: The key for WCC Business Solutions was identifying the best roles for its employees. The dealer feels its current configuration has a quicker impact on developing a solution-focused sales and implementation team. Why We Consider WCC Business Solutions Elite: • A trusted partner. WCC Business Solutions positions itself as a trusted partner. Following a mantra of “together we grow our business,” the dealer focuses specific solutions tailored to how its customers operate through targeted hardware and software solutions. • Workflow management. One of the biggest wins for WCC Business Solutions in 2017 was partnering with an insurance company to provide Ricoh’s ProcessDirector workflow

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management software. The six-figure solution helped revolutionize the way the customer does business, streamlining processes while satisfying compliance. • Unified culture. WCC Business Solutions’ workforce rallies around the customer while following its core value sets. The dealer has a “win as a team, lose as a team” mindset, with employees supporting one another to accomplish the organization’s goals. • Caring and sharing. WCC Business Solutions financially adopted a foster child, whom the company supports with various contributions. The dealer is also involved with Eckerd Youth, which seeks to mold children into model citizens, and contributes to the mission of its nonprofit clients. • Vendor recognition. The dealer has won Ricoh’s Top Solution Provider Award for the South region in consecutive years.

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Carmen Pitarra, President

4 The Office

Pittston, PA www.4theoffice.net Year Founded: 2006 President/Owner: Carmen Pitarra Number of Employees: 6 Primary Vendors: Xerox, HP, Sharp Primary Solutions Offerings: PaperCut, Axess (Print Fleet), MPS, online store (40,000-plus office supply items) Primary Leasing Partners: Xerox, Wells Fargo Approximate Yearly Revenue: Less than $5 million Fastest Growing Business Segments: Copiers/MFPs (20%), service (55%), HP wide-format printers/service (30%), furniture (150%), janitorial supplies (20%) Biggest Accomplishment of the Past Year: The dealer expanded its offering and service capabilities in house for the Xerox light production products. It has already helped 4 The Office to win accounts that require large-volume devices due to extremely high runs. Why We Consider 4 The Office Elite: • Tailored solutions. Avoiding a onesize-fits-all customer mentality, 4 The Office crafts customized solutions for hardware, software, office supplies and furniture. Backed by its Office Supplies Division, the dealer is capable of providing streamlined solutions for customers who are seeking to reduce costs, while eliminating the need for multiple vendors. • Online marketing. 4 The Office continues to optimize its website to capture more business, and its site has produced double-digit growth in sales, including large customers seeking equipment and service opportunities. 120

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• A home run in visibility. What better way to put your company’s name on the lips of many people than to sponsor a Little League baseball team? 4 The Office has sponsored a number of teams and placed multiple signs at their facility to enhance its exposure to the community. • Ensuring growth. 4 The Office stole business from a big box supplier when it netted a deal with an insurance company for its office supply, copier and print management needs. The pact enabled the client to reduce costs and provided a more efficient copy and print strategy. • Community caring. The dealer offers monetary, equipment and supplies donations for local nonprofit organizations, along with time and resources for community events. It backs local Little Leagues in multiple communities as well.

BUSINESS SOLUTIONS LLC

Adam Gregory, President

Advanced Business Solutions

Biggest Accomplishment of the Past Year: Advanced Business Solutions became a Xerox Partner in order to offer products as a tier one line. Why We Consider Advanced Business Solutions Elite: • Help from the top. Advanced Business Solutions chief executive Adam Gregory makes himself available to speak with customers on a range of issues, and clients like that they feel their challenges take top priority with the dealer. • Marketing expansion. The dealer has witnessed an increase in website visits through blogging on topics of interest to customers. A radio campaign on a metro area sports radio station has increased website visits through promotional events, and Gregory has bolstered the company’s profile through small business group networking. • Industry honors. In addition to being a three-time Elite Dealer, Advanced Business Solutions is an OKI Data Premier Elite Dealer. • There’s no place like work. All of Advanced Business Solutions’ employees work from home 90 percent of the time; in-office time is primarily for meetings. This offers team members flexibility and improved home life. • Giving back. Advanced Business Solutions supports its community through youth sports sponsorships, fundraising events for local schools and public functions in support of military veterans.

Jacksonville, FL www.goabsinc.com

Year Founded: 2004 President/Owner: Adam Gregory Number of Employees: 5 Primary Vendors: Xerox, Canon, OKI Data, Muratec, HP Primary Solutions Offerings: TSO, Intellinetics, NubePrint CPM Software Primary Leasing Partners: Leaf, Wells Fargo, CIT Approximate Yearly Revenue: Less than $5 million Fastest Growing Business Segments: A4 scanning solutions

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ClearView Business Solutions, LLC

Tampa FL www.cvbusinesssolutions.com/ Year Founded: 2014 President/Owner: Matt Lane

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Part of the ClearView team in Tampa, FL

Number of Employees: 10 Primary Vendors: Toshiba, KIP, HP, Lexmark Primary Solutions Offerings: M-Files, PaperCut, Drivve, FM Audit, Elevate Primary Leasing Partners: Toshiba Financial Services Approximate Yearly Revenue: Less than $5 million Fastest Growing Business Segments: Hardware leasing and service (near 100% growth year over year for 3 years), managed print services Biggest Accomplishment of the Past Year: ClearView was able to double its hardware leasing and service revenue from the previous year. Why We Consider ClearView Business Solutions Elite: • A nose for detail. Dotting the i’s and crossing the t’s ingratiates ClearView Business Solutions with its customers. Its sales team sets clear expectations and delivers on them, which has helped build the dealer’s reputation as a trusted provider. Its service and support teams have an average tenure of 20 years in the industry and provide the knowledge and support attributed to larger organizations, with the communication and personal touch that smaller companies provide. That has produced a customer retention rate of 90 percent. • David versus Goliath. ClearView Business Solutions managed to pry

away a large hospitality provider from a larger competitor that had held the contract for more than 10 years. • Financing excellence. The dealer has received a number of awards from GreatAmerica, including Rising Star and Premier Dealer. • No small accomplishments. While its employees number just 10, ClearView Business Solutions has worked hard to create a culture of growth and opportunity. Team members have the potential for growth and advancement within the organization. • Community support. ClearView Business Solutions’ work with the Rotary Club helps support the local community, along with national and international projects. The dealer instituted a “Printing for Non Profits” program that furnishes copiers, toner, service and supplies to local organizations. When a disaster strikes, as was the case with Hurricane Irma this year, the dealer provided free loaner machines to impacted customers and waived additional network support fees for disconnected equipment.

Consolidated Copier Services McDonough, GA http://www.consolidatedcopiers.com

solutions (50%), print management sales (50%), plotters/wide-format (25%), state/ municipality accounts (125%), website leads (200%) Biggest Accomplishment of the Past Year: Consolidated Copier Services was awarded new manufacturer territories and now has a business consultant in two additional counties. The dealer also implemented a new incentive program that enables technicians to receive quarterly cash bonuses for meeting goals. Why We Consider Consolidated Copier Services Elite: • Culture of empowerment. Consolidated Copier Services’ management team empowers sales consultants and service technicians to make decisions when it comes to the benefit of the customer. This allows customers to receive quick results, which means their productivity is not slowed due to any red tape. • Team approach. While technical service is a hallmark for the dealers, it is the product of a concerted effort by the administrative team, service dispatcher and service technicians who give personal assistance and trouble-shooting expertise over the phone. Customers often requested phone assists rather than in-person service calls, and Consolidated Copier Services heeded that request. • Online marketing. When the dealer saw an increase in leads and ROI through Google AdWords, its marketing director became Google AdWords Certified. Google Pay-PerClick (PPC) has been an effective tool for gaining leads, and the dealer researches and creates ads to serve new

Year Founded: 1987 President/Owner: Patrick Nunnally Number of Employees: 13 Primary Vendors: Konica Minolta, Xerox, Muratec, KIP Primary Solutions Offerings: Konica Minolta Dispatcher Phoenix, Nuance, Pharos, PaperCut, WorkPath, ScanPath, DocRecord, Everyone Prints Primary Leasing Partners: Wells Fargo, DLL, GreatAmerica Approximate Yearly Revenue: Less than $5 million Fastest Growing Business Segments: Workflow Consolidated Copier Services’ management team We Saw It In ENX Magazine

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Executive Technologies, Inc. (ETI) Sioux City, IA www.etibusiness.com

Year Founded: 1969 President/Owner: Dave Strohman Number of Employees: 30 Primary Vendors: Copystar, Panasonic, Samsung, Dell Primary Solutions Offerings: Microsoft, PaperVison, PaperFlow, ImageSilo, TeamViewer, KYOCERA

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HyPAS, Nuance Primary Leasing Partners: GreatAmerica, Wells Fargo Approximate Yearly Revenue: Less than $5 million Fastest Growing Business Segments: Executive Technologies has grown in excess of 400 percent in the last six years, with tremendous growth in MPS. Biggest Accomplishment of the Past Year: During 2017, Executive Technologies opened a new location in central Iowa. Why We Consider ETI Elite: • Customer empathy. Executive Technologies has a vested interest in the clients’ operations and the day-today struggles they face. The customers appreciate the measures taken to ensure their issues are resolved in a prompt and effective manner. Making the customer’s life easier is the dealer’s top focus. • Socially speaking. The dealer leverages social media channels including LinkedIn, Facebook and Twitter to bolster its marketing endeavors, and also taps into local media to increase its visibility. • Collaborative company culture. In 2016, ETI employees came together to craft a belief statement that emphasizes ethics, work ethic, accountability, customer focus and company culture. • Partner recognitions. In addition to being a four-time Copystar Elite Dealer, ETI has been recognized by GreatAmerica as a Dealer of Distinction the past seven years and won the first WOW award in 2015. It was also awarded the CompTIA managed print services Trustmark in 2015 and 2016. • Community support. ETI is an active member/supporter of many local Chambers of Commerce, local sports teams (Sioux City Explorers and the Sioux City Musketeers), and local Little League teams. The dealer participates in charitable outings through many of the nonprofits within Sioux City. Its annual Christmas party provides for local families that have fallen on hard times.

areas and customers. This includes updating its website’s SEO and uploading new content weekly. • Informational videos. The marketing department is producing and posting how-to and informative videos through YouTube and then through all social media channels (Facebook, Twitter and LinkedIn) as well as the dealer’s website blog. • Community awareness. Consolidated Copier Services gives back to the community through monetary, service and equipment donations for nonprofits, missions, schools and other organizations. It sponsors golf tournaments with proceeds going toward community organizations, and many of the dealer’s business consultants contribute to Rotary Clubs and Chambers of Commerce.

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Kingsport Imaging Systems, Inc. Kingsport, TN www.isionline.net

Year Founded: 1917 President/Owner: John Demuth Number of Employees: 17 Primary Vendors: Canon Primary Solutions Offerings: Canon, NT-ware Primary Leasing Partners: Canon Finance, GreatAmerica Approximate Yearly Revenue: $3 to $5 million Fastest Growing Business Segments: Service optimization Biggest Accomplishment of the Past Year: Using BEI, Kingsport Imaging Systems significantly improved the efficiency of its service department. Why We Consider Kingsport Imaging Systems Elite: • Friendly and quick response. The dealer uses CEO Juice alerts to keep customers abreast of service calls and supply deliveries. Customers value the skill and disposition of Kingsport Imaging Systems’ technicians, as evidenced by online surveys. The

John Demuth, owner/president (left) and the Kingsport Imaging Systems team

We Saw It In ENX Magazine

Remarketer of Quality Pre-Owned Copiers

Group, Inc.

Large Toshiba, Ricoh and Konica Minolta Inventory!! All Makes and Models We have over 20 years experience in the copier export market Specializing in Export Sales & Container Loading We are located only 30 miles from the Port of Miami OEM & Generic Konica Minolta Parts and Supplies

Toll Free (800) 960-1119 Main (954) 978-2121 Miami (305) 751-7878 FAX (954) 978-2412 Hablamos Español - Falamos Português 3001 W. McNAB ROAD - POMPANO BEACH, FL 33069 Web: www.intercomcopiers.com - email: sales@intercomcopiers.com

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Mid Ohio Strategic Technologies Columbus, OH www.bizmachines.com

Shown from left: Josh Conway, director of service; JD Hoskinson, vice president; Jim Shambre, director of sales 124

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Year Founded: 1979 President/Owner: Karen Hoskinson/ John D. Hoskinson II Number of Employees: 18 Primary Vendors: Toshiba, Lexmark, KYOCERA, Fujitsu Primary Solutions Offerings: Intellinetics, Document Management, Advanced Front End Capture, Forms Mobility Primary Leasing Partners: GreatAmerica, US Bank Approximate Yearly Revenue: Less than $5 million Fastest Growing Business Segments: 65% net new business in hardware per month and solutions sales Biggest Accomplishment of the Past Year: Implementing and integrating a solutions approach, beyond just selling hardware, which has provided net-new business. Why We Consider Mid Ohio Strategic Technologies Elite: • Word on the street. Mid Ohio Strategic Technologies generates much of its new business through positive referrals from clients. When the dealer delivers on promises to a customer, more often than not it leads to a referral. • Informational resource. The dealer holds educational seminars that demonstrate the life cycle of a document. This includes enabling the mobile employee with different forms of technology and streamlining the front and back office documents to increase efficiencies and securities. • Healthy business. One of the biggest scores in 2017 for Mid Ohio Strategic Technologies was securing a deal with a large health care provider with facilities across the state of Ohio. The dealer was able to replace the client’s entire hardware fleet and set the stage for a solutions-based sale in the future. • Notable honors. Mid Ohio Strategic Technologies has garnered GreatAmerica’s Dealer of Distinction Award four years in a row. In 2015 it captured the Milestone Award for 35 years in business by The Conway Center for Family Business. Columbus CEO magazine named it to the 2015 Largest Woman Owned Businesses List while Columbus Business First

average tenure of a service technician is 20 years, which provides assurance of quality and competent service and repairs. • Keeping in touch. Kingsport Imaging Systems maintains an open channel of communications with its clients through visits, its online portal and social media engagement. Billboards and various advertisements maintain the dealer’s high profile, as does its networking presence in Chamber of Commerce events. • Highly decorated. Among the honors it has accrued, the dealer is a 13-time winner of the Canon ATSP Award and is a multiple-year winner of the BEI Services Service Excellence Award, achieving Gold, Platinum and Diamond status for its technical service proficiency. • Caring for others. The dealer sponsors numerous events for local schools as well as various military-support programs. In addition to the Chamber of Commerce, Kingsport Imaging Systems is a backer of local theater and symphony.

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cited the company as a 2015 Top Woman Owned Business. • Caring culture. Mid Ohio Strategic Technologies provides printing at no charge to a number of nonprofits within the community, as well as sponsorship money for fundraising events these organization hold during the year. The dealer works to support other local charities, churches and schools.

Northwest Imaging Analysts Lake Oswego, OR www.nwimaginganalysts.com

Year Founded: 2010 President/Owner: Dan Tracy Number of Employees: 4 Primary Vendors: Solutions YES, CTX Xerox, CSA, Fortinet, Dell Primary Solutions Offerings: Everyone Print, PaperCut, PrintFleet Primary Leasing Partners: EverBank, GreatAmerica Approximate Yearly Revenue: $2 to $3 million Fastest Growing Business Segments: VOIP Phone Systems, software solution sales, IT services Biggest Accomplishment of the Past Year: The dealership was named by the Portland Business Journal as the 12th Fastest Growing Company in Oregon and Southwest Washington for fiscal year 2016. Why We Consider Northwest Imaging Analysts Elite: • Consultative approach. Northwest Imaging Analysts’ customers provide tremendous feedback on its consultative assessment process. Its business agents boast an average of nearly 15 years of experience, providing a high degree of expertise

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Elite Dealers Less Than $5 Million 2017 ELITE DEALERS

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when consulting on a client’s technology needs. • Website reboot. The company launched its redesigned, mobilefriendly website earlier this year, which features news, company blogs and improved connectivity with its LinkedIn, Twitter and Facebook accounts. • Net-new business. Northwest Imaging Analysts reeled in a new, large private school client in a deal that included a software solution for streamlined printing across multifunction copiers and network print devices. The deal also included an interactive display solution. • Publication kudos. The dealer ranked 12th on the Fastest Growing Company in Oregon and Southwest Washington by the Portland Business Journal. The same publication ranked Northwest Imaging Analysts 11th for Corporate Philanthropy. • Giving spirit. Northwest provides $45,000 annually to local nonprofit groups that support its community. The dealer has memberships with several

Megan and Dan Tracy of Northwest Imaging receive Corporate Philanthropy honor from Portland Business Journal

PREMIERE S TA

RT H E R E

Business Innovations

Mark Habeeb, President

the door. Rather, a majority of its new business growth comes via referrals from its existing client base. • Big fish. The dealer secured business with a large manufacturing company, using its service, ease of billing, and friendly terms and conditions to unseat the incumbent vendor. As a result, Premiere Business Innovations picked up several large account referrals. • Fun place to work. Premiere Business Innovations promotes a positive and fun work environment, and keeping employees happy results in wins over the competition. The company also employs a stringent and extensive interview process to produce teammates who will be an ideal fit.

Premiere Business Innovations Inc. Pleasantville, NY www.pbi-usa.com

Year Founded: 1990 President/Owner: Mark Habeeb Number of Employees: 15 Primary Vendors: KYOCERA, Copystar Primary Solutions Offerings: All KYOCERA HyPAS applications, DM Connect, DMS Link, Pinpoint Scan, Teachers Assistant, PaperCut, KM netviewer Primary Leasing Partners: EverBank, Wells Fargo, Leaf Approximate Yearly Revenue: Less than $5 million Fastest Growing Business Segments: MFP (35%), service/supply revenue (40%) Biggest Accomplishment of the Past Year: Backed by business longevity, excellence in service and recent growth, Premiere Business Innovations has been able to penetrate larger accounts. Why We Consider Premiere Business Innovations Elite: • What you see is what you get. Premiere Business Innovations has an A+ rating with the Better Business Bureau. Clients enjoy easy-to-read contracts without hidden terms and no unpredictable, additional expenses. • Old-fashioned business. Premiere Business Innovations doesn’t rely on promotions to bring customers through

We Saw It In ENX Magazine

Premium Digital Office Solutions Pine Brook, NJ www.premium-digital.com

Year Founded: 2010 President/Owner: Alan Schwartz/Van Seretis Number of Employees: 14 Primary Vendors: Muratec, Konica Minolta, Panasonic, Neopost Primary Solutions Offerings: Ademero, CapturePoint, Scan Optics

Shown from left: Van Seretis, managing partner; Alan Schwartz, managing partner; Gary Alessio, VP of marketing

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including Red Nose, which feeds hungry children. It also donated a copier to a local camp for at-risk children.

James Thomas, CEO

The MPS Group/Printer Solutions San Antonio, TX www.thempsgroup-sa.com

Year Founded: 1999 President/Owner: James Thomas Number of Employees: 14 Primary Vendors: Xerox Primary Solutions Offerings: Xerox, Filehold Primary Leasing Partners: GreatAmerica Approximate Yearly Revenue: Less than $5 million Fastest Growing Business Segments: Managed print, cost per copy, leasing Biggest Accomplishment of the Past Year: The MPS Group/Printer Solutions was recognized by both Xerox and GreatAmerica as a growing and innovative small business in San Antonio. Why We Consider The MPS Group/ Printer Solutions Elite: • The personal touch. Callers won’t find themselves trapped in an automated phone system when they reach out to The MPS Group/Printer Solutions. Company policy dictates that clients are not left on hold for more than 30 seconds, and that calls are answered within two rings. • Key takedown. The MPS Group/ Printer Solutions established a relationship with one of the largest manufacturing firms in San Antonio,

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Primary Leasing Partners: EverBank, Wells Fargo, GreatAmerica, US Bank, DLL Approximate Yearly Revenue: Less than $5 million Fastest Growing Business Segments: Document management solutions, direct mail marketing/solutions, color MFPs, high-speed multi-function products, signage, banners, promotional products Biggest Accomplishment of the Past Year: With a partnership and acquisition of a marketing and communications company, Premium Digital Office Solutions now has an array of products and services that represent four distinct divisions: Office Solutions, Marketing Solutions, Branded Promotional Products, and Interior and Exterior Signage/Trade Show Products. Why We Consider Premium Digital Office Solutions Elite: • The right vendor for the job. Premium Digital Office Solutions treats its customers like business partners, which makes for a mutually rewarding relationship. In expanding its product offerings due to customer requests for solutions, the dealer becomes more of a single-source solution. • Marketing tactics. The company has rebranded its website to cross market its expanded product and service offerings, and also offers a referral program that credits back clients for leads that result in equipment sales. Internally, Premium Digital Office Solutions has a lead generation program that rewards technicians and administrative staff for providing business leads. • New business. Premium Digital Office Solutions nailed down a major utility company that it provides with training manuals, marketing materials and trade show items. • Industry honors. Among its awards, Premium Digital Office Solutions has garnered the Muratec Image Makers Award, EverBank’s Platinum Dealer Award and a 20-year award from a nonprofit client for dedicated service. The firm is also a three-time Elite Dealer. • Community caring. The dealer supports a number of organizations

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providing the client with a complete solution as opposed to a quick fix. • Family-first mentality. The dealer has truly crafted a teamwork-based and caring environment that emphasizes the importance of family. It abides by a “If it’s your problem, it’s our problem” philosophy that underscores how much The MPS Group/Printer Solutions values its team members. • Partner recognition. The dealer is a three-time Xerox Platinum Sales Partner. • Community consciousness. The MPS Group/Printer Solutions supports a number of charitable organizations including Childsafe, which counsels sexually abused children. The dealer is also involved with Goodwill’s Back to Work jobs program and has “adopted” a special education teacher and her classroom, providing financial assistance for supplies.

U.S. Business Systems, Inc. Elkhart, IN www.usbus.com

Year Founded: 1992 President/CEO: Michael Kidd Number of Employees: 30 Primary Vendors: KYOCERA, Sharp, Lenovo, HP Primary Solutions Offerings: Microsoft, Square 9, PaperCut, MNS, MPS Primary Leasing Partners: US Bank, GreatAmerica Approximate Yearly Revenue: $4.5+ million Fastest Growing Business Segments: Equipment sales, aftermarket supply sales, MPS, MNS (all double-digit percentages).

We Saw It In ENX Magazine

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UNIQUE SOLUTIONS

FRESH IDEAS

EverBank’s Vendor Equipment Finance team knows the unique challenges your business faces every day. Our Office Technology industry

veterans are focused solely on your market

Biggest Accomplishment of the Past Year: U.S. Business Systems captured a pair of awards during 2017: the Best Place to Purchase Office Equipment and the Best IT Consulting company, as voted on by the greater South Bend business readers of Northwest Indiana Business Quarterly. Why We Consider U.S. Business Systems Elite: • Client-centric approach. When issues arise, customers are confident and appreciative of U.S. Business Systems’ ability to provide the quickest and most effective service possible. The dealer relies on feedback through mailed surveys and phone calls to ensure it is performing at an optimal level. • Raising marketing awareness. Old-school marketing tactics such as billboards, radio and direct mail, along with the modern tools of social media, particularly LinkedIn and Facebook, are helping to raise awareness of U.S.

Business Systems’ products and capabilities. The dealer is also driving clients and prospects to its newly revamped website. • Historic win. U.S. Business Systems procured the largest contract in its 25-year history in being awarded the technology business for a financial institution with offices throughout Indiana and Southern Michigan. • Family-friendly work environment. The dealer sends out a monthly employee newsletter that includes profiles on its team members. Employees are treated to an annual company picnic held at a South Bend Cubs baseball game, and departmental cookouts are held during the summer. They receive birthday and work anniversary gifts, companyissued clothing and Casual Friday dress. • Community caring. The dealer contributes a percentage of sales to causes including Habitat We Saw It In ENX Magazine

and will work with you to identify opportunities that build your bottom line. Keep your business moving forward and growing with innovative solutions for your leasing program today.

EXPERIENCE THE DIFFERENCE • Document management solutions • Personal service • Cost per copy • Managed print services • Complete portfolio access

1.866.879.8795 or visit commercial.everbank

Equipment finance services are provided by EverBank Commercial Finance, Inc., a subsidiary of EverBank. EverBank Commercial Finance is not itself a bank or a member of the FDIC. © 2017 EverBank. All rights reserved. 16VEF6635.16

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Upstream Office Solutions Tampa, FL www.upstreamofficesolutions.com

Year Founded: 2012 President/Owner: Mark Wild Number of Employees: 10 Primary Vendors: Toshiba, KYOCERA, Samsung, Epson Primary Solutions Offerings: Toshiba, KYOCERA, Samsung Primary Leasing Partners: EverBank, Wells Fargo Approximate Yearly Revenue: $2 to $3 million

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Fastest Growing Business Segments: All areas have seen increases, not one area more than last year Biggest Accomplishment of the Past Year: Increasing revenue and, more importantly, margin. Why We Consider Upstream Office Solutions Elite: • Customer approach. Upstream has developed a reputation for smooth customer relations, backed by an honest, straightforward approach and quick response times. • Innovative selling methods. The dealership partnered with several IT companies to cross-sell into one another’s customer bases. This has produced stellar results, with more than 300 new machine placements in the past 12 months resulting from these relationships. • Ideal working environment. Office politics do not fly at Upstream, which has a zero tolerance approach toward such negativity. The executive level doesn’t sequester itself in business matters, providing its staff with

for Humanity, Boy’s and Girl’s Club of Benton Harbor and the Elkhart Council on Aging. The company and its employees support personal causes including Pet Refuge, CASA and Walk for Breast Cancer Awareness. All school and church clients also receive donations.

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transparency in regards to monthly targets and other goals. • Giving back to the community. Upstream enjoys sponsoring customer organizations, local churches and other civic groups. It is also a sponsor of its local Chamber of Commerce, and provides free equipment to a number of area charities.

CONGRATULATIONS

TO 2017 ELITE

DEALERS Celebratrating Standards of Excellence

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SPECIALIZING IN LATE MODEL LOW METER RICOH We Carry all Makes and Models

Copier Exchange International 2324 Apollo Cir, Carrollton Texas 75006

Phone 972-416-3000 • Email sales@ceicopiers.com We Saw It In ENX Magazine

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Congratulations to 2017 Elite Dealers

DEALERSHIP 4 The Office A&B Business, Inc. ABM Co Inc DBA Allen Business Machines Access Systems ACT Group Action Imaging Group Adams Remco Inc. Advance Business Systems Advanced Business Equipment Advanced Business Solutions Advanced Imaging Solutions AIS (Advanced Imaging Solutions) All Copy Products Alpha Laser & Imaging, LLC Applied Imaging ASI Business Solutions Atlantic, Tomorrow’s Office Bay Copy Blue Technologies Business Complete Solutions Cannon IV, Inc. CBE Office Solutions Centric Business Systems, Inc. Century Business Products, Inc. ClearView Business Solutions, LLC Commonwealth Digital Office Solutions Consolidated Copier Services Coordinated Business Systems Copier Fax Business Technologies, Inc. Copier Headquarters, Inc Copy Products, Inc. Corporate Business Systems Datamax Inc. Definitive Technology Solutions Des Plaines Office Equipment (DPOE) DEX Imaging, Inc. Doing Better Business, Inc. Donnellon McCarthy Enterprises Eakes Office Solutions Edwards Business Systems and Virginia Business Systems EO Johnson Business Technologies Executive Technologies, Inc. Fisher’s Technology FlexPrint LLC Fraser Advanced Information Systems Genesis Technologies Inc. Gordon Flesch Company Image 2000 Image Matters Image Systems for Business, Inc. imageOne Imagine Technology Group

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CITY Pittston Sioux Falls Fort Wayne Waukee Cromwell Tucson South Bend Cockeysville Asheville Jacksonville Minnetonka North Las Vegas Denver Evansville Grand Rapids Dallas New York Rockland Cleveland Poway Indianapolis Irvine Owings Mills Sioux Falls Tampa Sterling McDonough Burnsville Buffalo Woodland hills Springfield Madison Little Rock Bloomington Elk Grove Village Tampa Altoona Cincinnati Grand Island Bethlehem Wausau Sioux City Boise Mesa West Reading Northbrook Madison Valencia Knoxville Somerset Oak Park Chandler We Saw It In ENX Magazine

STATE PA SD IN IA CT AZ IN MD NC FL MN NV CO IN MI TX NY MA OH CA IN CA MD SD FL VA GA MN NY CA MO WI AR MN IL FL PA OH NE PA WI IA ID AZ PA IL WI CA TN NJ MI AZ

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DEALERSHIP Impact Networking, LLC Integrated Office Technology (IOTEC) James Imaging Systems, Inc. KDI Office Technology Kelley Imaging Systems Kingsport Imaging Systems, Inc. KOMAX Business Systems KÔTA, A Mohegan LDI Enterprise Lake Business Products, Inc Laser Options Lasers Resource, Inc. LDI Color ToolBox Les Olson Company Loffler Companies, Inc. Marco Martin Group McShane’s Inc. Meritech, Inc. Mid Ohio Strategic Technologies Millennium Business Systems Millennium Business Systems Modern Office Methods NATIONAL Business Technologies Nauticon Office Solutions NBM Northwest Imaging Analysts NovaCopy, Inc. Offix LC Ohio Business Machines, LLC Oklahoma Copier Solutions On Demand Incorporated OneDOC Managed Print Services LLC Pearson-Kelly Technology Premiere Business Innovations Inc Premium Digital Office Solutions Prosource Proven IT Quality Business Solutions Quality Digital Office Technology Repeat Business Systems, Inc. Rhyme RJ Young Sims Business Systems, Inc. Solutions YES Southwest Copy Systems Inc. Southwest Office Systems, Inc. Stargel Office Solutions Stone’s Office Equipment Systel Business Equipment TGI Office Automation The MPS Group / Printer Solutions The Swenson Group Thermocopy of Tennessee, Inc. Topp Business Solutions U.S. Business Systems, Inc. United Office Systems, Inc Upstream Office Solutions Usherwood Office Technology UTEC Vision Office Systems, Inc. WCC Business Solutions Woodhull, LLC We Saw It In ENX Magazine

CITY Lake Forest Santa Fe Springs Brookfield Aston Kent Kingsport South Charleston Uncasville Eastlake Phoenix Grand Rapids Jericho Salt Lake City Bloomington Saint Cloud Lake Geneva Munster Cleveland Columbus Cincinnati Livonia Cincinnati Albany Gaithersburg Burlington Lake Oswego Nashville Gainesville Cleveland Norman Houston Oklahoma City Springfield Pleasantville Pine Brook Cincinnati Tinley Park Baltimore York Albany Portage Nashville Tempe Portland Albuquerque Fort Worth Houston Richmond Fayetteville Brooklyn San Antonio Livemore Knoxville Scranton Elkhart Marietta Tampa Syracuse Ann Arbor Charlotte Clearwater Springboro

STATE IL CA WI PA WA TN WV CT OH AZ MI NY UT MN MN WI IN OH OH OH MI OH NY MD MA OR TN VA OH OK TX OK MO NY NJ OH IL MD PA NY WI TN AZ OR NM TX TX VA NC NY TX CA TN PA IN GA FL NY MI NC FL OH

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DECEMBER 2017

Display Advertisers Index ACDI........................................ 43 Phone: 1-800-990-2234 acd-inc.com Agent Dealer............................ 65 www.agentdealer.com

Clover Imaging Group...... 23, 83 Phone: 1-866-734-6548 www.cloverimaging.com/ solutions Phone: 1-800-624-6991 www.cloverimaging.com

Copier Exchange All Leasing Services.............. 137 International.......................... 129 Phone: 1-972-416-3000 Phone: 1-866-727-3750 www.ceicopiers.com Fax: 1-949-727-3850 www.alscopiers.com Copier Liquidation Center....119 Phone: 1-800-834-4844 BEI Services......................... 7, 91 www.clccopiers.com Phone: 1-307-587-8446 www.beiservices.com CPW-IT Products and Solutions................................... 69 The CPW Family of Companies Brother..................................... 49 CPW 1-805-987-5882 BAPP@brother.com www.thecpw.com ITPS 1-608-286-1134 BTA......................................... 107 www.itpas.com www.bta.org Canon....................................... 33 Carolina Wholesale................. 47 Phone: 1-800-521-4600 Fax 1-800-356-9169 www.cwholesale.com CET Group............................ 123 Phone: 1-508-802-9959 CETGroupco.com CIT Bank................................. 31 Phone: 1-212-461-5200 cit.com/equipmentfinance 132

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ECI Software Solutions.......... 19 Phone: 1-866-342-8392 www.e-automate.com EFI............................................ 53

Evolved Office.........................111 Phone: 1-954-903-7900 www.evolvedoffice.com Formax..................................... 57 Phone: 1-800-232-5535 www.formax.com Future Graphics...................... 59 Phone: 1-818-837-8100 www.fgimaging.com GreatAmerica Financial Services....................................... 4 Phone: 1-800-234-8787 www.greatamerica.com Gwentaa................................... 87 Phone: 1-859-240-6513 www.gwentaa.com HP............................................. 41 www.hp.com/go/ENX Hytec....................................... 129 Phone: 1-800-883-1001 Fax: 1-407-297-4310 www.hytecrepair.com

EPSON....................................... 3 Epson.com/ WorkForceEnterpriseProfit

IDS-International Digital Solutions................................... 13 Phone: 1-888-372-3700 Fax: 1-562-921-1167

Escalera.................................. 129 Phone: 1-800-622-1359 www.escalera.com

ImagineIT...............................119 Phone: 585-872-5802 Empties@ImagineRecycling.com

Everbank................................ 127 Phone: 1-866-879-8795 Commercial.everbank

Impression Solutions............... 51 Phone: 1-866-275-9213 www.impressionsolutions.com

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DECEMBER 2017

Display Advertisers Index Intercom Exporting Inc........ 123 Phone: 1-800-960-1119 www.intercomcopiers.com IPW........................................ 103 Ipwusa.com Canadiandatasupplies.com ISN Partners............................ 79 www.isn-partners.com ITC Supplies............................ 95 Phone: 1-877-933-5558 sales@itcsupplies.com ITC Systems............................. 75 www.itcsystems.com Kno2......................................... 71 Info@kno2.com

Nation Wide Repair Service... 17 Sharp........................................ 21 Customer Service:1-866-655-8676 SIICA.SharpUSA.com www.nwrsinc.com www.fusionimagetech.com Static Control............................ 2 Phone: 1-919-774-3808 National Copy Cartridge........ 55 www.scc-inc.com Phone: 1-619-562-6995 www.nationalcopycartridge.com Supplies Network.................... 39 Phone: 1-800-729-9300 www.SuppliesNetwork.com Nectron International Inc....... 63 Phone: 1-281-240-2222 Supplies Wholesalers..... 138-139 Fax: 1-281-240-0468 Phone:1-866-817-8795 www.nectron.com www.SuppliesWholesalers.com Ninestar Technology Co., LTD......................................... 136 Phone: 1-800-817-0688 www.ninestartechonline.com

Lexmark................................... 37

NuWorld Business Systems....8-12 Phone: 1-800-729-8320 Fax: 1-800-829-0292 www.nuworldinc.com

Mars International.................115 Phone: 1-973-777-5886 Fax: 1-973-777-5889 www.marsintl.com

Pinnacle Sales, Inc................... 77 Phone: 1-440-734-9195 www.psi-ohio.com

Kyocera.................................... 25

Mito............................................ 5 Phone: 86-756-6291876 Fax: 86-756-2535769 www.mito.com.cn Mps&IT..................................119 Phone: 1-888-823-0006 www.MPSandIT.com/fusion Muratec.................................... 45 Phone: 1-469-429-3300 www.muratec.com

TonerCycle-InkCycle.............. 67 Phone: 1-877-894-8387 www.inkcycle.com Toshiba................................... 140 Contact National Distributors ACM Technology 1-800-722-7745 Collins Distributing 1-800-727-0884 IDS 1-888-372-3700 Supplies Network 1-800-729-9300

Q2............................................. 73 Q2products.com

Town Business Center............. 99 Phone: 570-602-1640 www.tbccopiers.com

Ringdale................................... 27 www.followme.ringdale.com

UniNet...................................... 61 www.uninetimaging.com

Ross International..................115 Phone: 1-973-365-9900 Phone: 1-800-240-ROSS Fax: 1-973-473-8800 www.ross-international.com

US Bank................................... 35 usbank.com/oevs

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Xerox........................................ 29 xerox.com

December 2017 | www.enxmag.com

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