Look Who’s Joined BayCare Medical Group Brett Armstrong, MD General Surgery 4211 Van Dyke Road Suite 200 Lutz (813) 264-6490
Donald Fridley II, DO General and Bariatric Surgery 2000 Osprey Blvd. Suite 110 Bartow (863) 519-1799
Vera RosadoOdom, MD Infectious Diseases 620 10th St. N. Suite 2B St. Petersburg (727) 824-8227
David Brecher, MD, FAAFP, FAAHPM Palliative Medicine 6600 Madison St. New Port Richey (727) 815-7328
Imran Hasham, MD Hospitalist 6901 Simmons Loop Office 3014 Riverview (813) 302-8388
Karl Slazinski, MD Hospitalist 6600 Madison St. New Port Richey (727) 815-7207
Elliot Cauble, MD Gastroenterology 10141 Big Bend Road Suite 206 Riverview (813) 397-1274
Justin Hunt, MD Hospitalist 3231 McMullen Booth Road Safety Harbor (727) 725-6526
Dan Sodano, MD, FACC, RPVI Noninvasive Cardiology 1840 Mease Drive Suite 200 Safety Harbor (727) 724-8611
Fernando Donoso, DO Hospitalist 6901 Simmons Loop Office 3014 Riverview (813) 302-8388
Jennifer Luke, MD Hospitalist 6901 Simmons Loop Office 3014 Riverview (813) 302-8388
Conrad Vinalon, MD Family Medicine 620 10th St. N. Suite 1E St. Petersburg (727) 824-3120
James Farrell, DO Hospitalist 6901 Simmons Loop Office 3014 Riverview (813) 302-8388
Amy Mason, MD Pediatrics 1919 W. Swann Ave. 2nd floor Tampa (813) 254-7079
Jason Wilson, MD, FACS Surgical Oncology 400 Pinellas St. Suite 200 Clearwater (727) 462-2131
Learn about employment opportunities with BayCare Medical Group. Contact a recruiter: (813) 636-2009 or BMGPhysicians.org BC1605724-0816
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Contents
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2016 Top 25 Tampa Bay Restaurants
6
From the Publisher
8
Feature Patient's Point of View
10
Feature 10 Heart-Healthy Foods You'll Actually Want to Eat
14
Feature How Meditation Can Help Alleviate Stress
16
Feature 2016 Top 25 Tampa Bay Restaurants
22
10
10 Heart-Healthy Foods You'll Actually Want to Eat Eating for heart health doesn't mean a life sentence of bland foods or boring flavors.
8
Patient's Point of View 4
Feature Top Complaints Patients Have About Their Doctors
Advertisers Anise Global Gastrobar Aris Medical Solutions BayCare Medical Group CENA Restaurant The Florida Orchestra HealthE Gourmet JW Marriott The Meridian Club PNC Bank Point Grace United Way
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How Meditation Can Help Alleviate Stress Doctor’s Life Tampa Bay
Issue 4, 2016
From the Publisher
I
www.doctorslifetampabay.com
f self-improvement is part of your daily routine, you’ll appreciate this issue. An important step in the improvement of a business or practice is to understand what your customer, client or patient is most unhappy with. Awareness of their complainants, knowing which ones are valid and improvable, and the ones no matter what you do, someone would complain regardless; can be a game changer for every business. For this issue, we aimed to improve your life on several fronts; from a better understanding of your patient’s point of view to pointing you in the right direction of some of Tampa Bay’s best restaurants. The DLM staff, family, friends and a few self-proclaimed foodies were forced to dine out all across Tampa Bay in search of the 2016 Top 25 Restaurants in Tampa Bay. It took a lot of dining out, but we were able to compile our official Top 25. However, I’m sure we barely scratched the surface so if you know of a great restaurant that did not make our list, please email us so we can try it for next year. In this issue, Nick Hernandez discusses patient point of view and how the healthcare industry is now focusing on addressing patients as consumers and how it is proving to be effective. We showcase a recent Huffington Post survey that demonstrates the top complaints patients have with their physicians, show you ten heart healthy foods you’ll enjoy eating and we bring back Dr. Deepa Verma to explain how meditation is good for everyone; especially doctors. Our focus is never to publish as if we know everything. We rely on your feedback, emails, and conversations to develop our content. Please continue to reach out to us about your areas of interest, so we continue to move DLM in the direction that best engages you. As always, I hope you enjoy this issue. The entire DLM team and I thank you for your readership.
TAMPA BAY
™
Tampa Headquarters 1208 East Kennedy Blvd. Tampa Fl, 33602 813-419-7788 Group Publisher Ed Suyak publisher@doctorslifetampabay.com Creative Director Rob Stainback Editorial Director Danielle Topper
Be well,
Associate Publisher CJ Cooper
-Ed
Advertising Account Executive Ryan O’Neil
Ed Suyak Group Publisher publisher@doctorslifetampabay.com
Contributing Writers Dr. Deepa Verma, MD Nick Hernandez Doctor’s Life Magazine, Tampa Bay is always seeking events, stories and remarkable physicians. Please email the publisher if you have an event, an editorial idea or you know of a doctor or dentist who may have done something extraordinary. We want your suggestions and feedback. publisher@doctorslifetampabay.com Doctor’s Life Magazine, Tampa Bay does not assume responsibility for the advertisements, nor any representation made therein, nor the quality or deliverability of the products themselves. Reproduction of articles and photographs, in whole or in part, contained herein is prohibited without expressed written consent of the publisher, with the exception of reprinting for news media use. Printed in the United States of America.
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Doctor’s Life Tampa Bay
Issue 4, 2016
2016/2017 Season Tickets On Sale Now!
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Patient's
Point of
View By Nick Hernandez, MBA, FACHE
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Doctor’s Life Tampa Bay
Issue 4, 2016
T
he changes to the healthcare industry are increasingly focused on addressing patients as consumers. Such a change means that providers must of course emphasize quality and work toward price transparency, but they must also seek to determine what patients desire most. It is this last effort that is transforming the healthcare sector more like businesses of other sectors; what consumers want, is what drives competition and ingenuity (and oftentimes commoditization). Perhaps more than ever, physicians need to be focused not just on attracting more patients, but also on not losing the patients they have. Under the healthcare reform legislation, the federal government views patients as consumers. Consequently, national attention has been placed on the patients as consumers, and that attention has not gone unnoticed. Indeed, patients are educated healthcare consumers and many are tired of being treated poorly. Aside from physician-specific interaction, there are four areas practices should be attentive to in order to prevent losing current patients. Staff Demeanor. The correlation between respect and patient safety has been welldocumented, but a disrespectful staff can also impact the health of your practice. Whether it is absent-mindedness or plain unprofessional behavior on behalf of your staff, these poor attitudes will lead to lost patients. No matter how small the staff, most practices could use a primer (or refresher) on customer service. Using words such as “please”, “thank you”, and “you’re welcome” can go a long way. Office Appearance. There are many things your practice can do to overcome this without spending a ton of money on remodeling. Does your staff straighten magazines and tidy up throughout the day? How old is your reading material in the lobby and waiting areas? It is a good rule to never have magazines that are a year old. When is the last time your lobby received a fresh coat of paint? If you have a small operation and do not have janitorial service nightly, then on the “off” days, have your receptionist run a vacuum through the lobby area at the end of the day.
Doctor’s Life Tampa Bay
Design Elements. Patients prefer hospitality design elements. To this end, medical offices and hotels share the challenge of designing facilities that are cost-effective, are functional, and promote their organizations’ missions. Research shows that facility design influences customer behaviors and brand perceptions in a variety of industries. Customers make decisions about a company’s capabilities and quality based on their perceptions of the physical setting. Such consumer decisions are very important in healthcare since clinical outcomes are often intangible and difficult to measure for non-clinicians. Research has shown that a patient’s perception of quality can be influenced by facilities design. Several studies found that patients surveyed in physically attractive waiting areas gave higher ratings on quality of care and patient-staff interactions. These patients also were more willing to recommend the facility to others than those surveyed in comparatively unattractive waiting rooms. Appointment Scheduling. Scores of data from patient satisfaction surveys show that patients are extremely frustrated when their appointment time is delayed significantly. While patient care is certainly not as programmed as an automated manufacturing line, many practices could run much more efficiently if they scrutinized the operational flow of the practice. As time-impacting issues arise during the day, communicate that to your patients. They will be much more forgiving if they are aware of the schedule; remember, it is highly unlikely that this appointment to your office is the only thing they have on their agenda for the day. Physicians should take a measured approach to the future of their practice, keeping in mind that patients define value as appointment access and availability. Patients still tend to assess provider quality in terms of service and access. It’s the wait time, the rude staff, and the inability to stick to a schedule that anger patients. The key is to not have patients leave the practice because of poor office policies or simple misunderstandings.
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10 Heart-Healthy
Foods
You'll Actually
Want to Eat
W
hat does oatmeal, beans and skinless chicken have in common? They are all heart healthy foods; yet don't do a whole lot to tantalize the taste buds. Fortunately, eating for heart health doesn't mean a life sentence of bland foods or boring flavors. By thinking beyond the oatmeal box, you can reinvent your meals while keeping heart health top of mind. This is important for everyone because heart disease - which includes stroke and other cardiovascular diseases - is the No. 1 cause of death in the United States, according to the American Heart Association. Mindful eating is one of the best ways to maintain heart health. With these 10 heart-healthy foods, you won't mind sitting down to a wholesome meal that supports the hardest working muscle in your body.
10
1
Berries
2
Sprouted Grain English Muffins
3
Potatoes
4
Tofu
Doctor’s Life Tampa Bay
Munch on blueberries and strawberries - your heart will thank you. By eating three or more servings of these berries a week, women can reduce their risk of heart attack by 32 percent, according the journal Circulation.
Ezekiel 4:9 Sprouted Grain Flax English Muffins are made with heart healthy flax seeds loaded with omega 3 and 6 essential fatty acids. Just pop them in the toaster for a rich nutty taste that excites the taste buds! Sprouted to maximize nutrition and digestibility, each muffin provides an impressive amount of plant protein, too. Learn more at www.foodforlife.com.
Spuds get a bad rap for being a starch, but they actually are a positive part of a heart-healthy diet. Rich in potassium, potatoes can help lower blood pressure. Remember to avoid frying potatoes and try baking or boiling instead.
Looking for a great meat alternative? Because tofu is made from soy protein, it is believed to help lower levels of bad cholesterol (LDL), making it fantastic for heart-healthy eating. Explore new recipes or use it as a substitute in current favorites. CONTINUED ON PAGE 12
Issue 4, 2016
Ad
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One Heart Magazine
www.heartbeatsaveslives.org
CONTINUED FROM PAGE 10
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5
Red Wine
6
Spinach
7
Dark Chocolate
8
Salmon
9
Tomatoes
10
Avocados
Say cheers to good heart health with a glass of red wine. The Mayo Clinic notes alcohol and antioxidants in red wine may help prevent heart disease by increasing levels of the good high-density lipoprotein cholesterol (HDL) and protecting against artery damage.
Popeye was right - spinach is an amazing food that packs a heart-healthy punch. Full of vitamins, fiber and carotenoids that act as antioxidants, spinach is a mean, green superfood. Add to sandwiches, salads and smoothies regularly.
Have a sugar tooth? Indulge it while bettering your heart. A square or two of dark chocolate may be good for your heart, just make sure the bar is 70 percent cocoa or higher.
It's easy to cut down on red meat consumption with versatile salmon. Its meaty consistency is satisfying while offering endless options for grilling, steaming or baking. Loaded with omega-3 fatty acids, salmon will make your heart jump with joy.
Packed with lycopene, vitamin C and alpha- and beta-carotene, tomatoes are a smart addition to any heart-healthy meal. Eat them fresh or sundried to enjoy the many benefits. Plus, because they're low in calories and sugar, they make an ideal guilt-free snack.
These fruits get their creamy texture from “good” (monounsaturated) fats, which lower your “bad” cholesterol. They seem to have an antiinflammatory effect, so you don’t get chronic inflammation that makes atherosclerosis; the hardening of artery walls. Use mashed avocado as a spread in place of butter, or add cubes of it to salad, or over black bean chili. As delicious as they are, avocados are high in calories, so keep your portions modest.
Doctor’s Life Tampa Bay
Issue 4, 2016
How Meditation Can Help
Alleviate Stress A
By Dr. Deepa Verma, MD
s physicians, we are taught how to heal and help others. The Hippocratic Oath that we take emphasizes helping the sick and abstaining from doing harm. We go into the medical field with a desire to cure and provide remedies. Many times, it can be a life or death situation, in an acute and chronic sense, and that takes a toll minute by minute, year by year. The stress perpetually adds up and many physicians cannot break the cycle because they have sunk so far deep into it, as if the profession has stolen their life, their mental well-being. The irony is that we spend our lives taking care of others and promoting patients' well-being, we often neglect our own. I would say medical school was no walk in the park. It felt like college all over again, except amplified a million more times. After the pre-clinical years, it was time to break into the real medical world, by doing rotations in medical centers and hospitals. As if sitting in endless hours of lectures wasn't torture enough, working insanely around the clock in sleep-deprived states can rapidly turn you into a completely different person, almost zombie-like. Everything from delivering a baby and witnessing new life, to coding a patient and watching them die, the emotional repercussions of the countless interactions with patients and family members, in the good and the bad and the ugly, often makes or breaks the physician. at the end, whether you survived medical school or residency, the stress has long since
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Issue 4, 2016
existed, and it can only get worse if one doesn't know how to take care of it. I always told myself to be highly self-aware. To never let my profession interfere with my sanity. To never bring work home with me. But it is not that easy. There is no switch you can just turn on and off. And so I looked into my figurative bag of tools, and decided I needed an outlet. I always have lived a quite healthy life by eating well and exercising, even after I had my three boys. It became an integral part of my life to self-nurture, because after all, if I could do it for others, whether they be patients or family, I knew I needed to do it for myself. As a mother, as a physician, I recognized that if I didn't find an outlet for my stress, it could reap disastrous consequences on all those around me. I have an obligation to care for others, and more so because I really want to. Caring for myself became mandatory. Being of Eastern Indian origin, I encompassed integrative Ayurvedic medicine into my life, professionally and personally. I opened up Synergistiq Integrative Health (www. synergistiqhealth.com) and incorporated yoga and meditation into my life. I grew up watching my father, who has since passed, do these practices. I was always curious, and so I would read books about it and learn what exactly it could do for me. I started practicing yoga and meditation, and my life changed, for the better. It became habitual. I would wake up in the morning and naturally meditate. I would integrate yoga into my exercise routine. I felt in control of my life, not like my life was controlling me. I had found my outlet to relieve stress. Mentally and physically I became a new person. It was clear to me that meditation and yoga were practices I would only share with my patients, but with my fellow colleagues.
Top 10 Reasons to Meditate 1
Reduces brain chaos
2
Deep breathing provides a sense of tranquility
3
Improves focus
4
Lowers stress thereby reducing heart rate and blood pressure
5
Improves sleep quality
6
Reduces stress eating
7
Promotes happiness
8
Reduces mental and physical pain
9
Studies have shown that it leads to success in life and nurtures healthy relationships
10 Naturally anti-anxiety and anti-depressant therapy
Shall I go on? Go ahead, give it a try, you will thank yourself. Om. Issue 4, 2016
Doctor’s Life Tampa Bay
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Restaurants 2016 Top 25 Tampa Bay
1. Anise Global Gastrobar
Anise Global Gastrobar is a restaurant and bar in Downtown Tampa serving Asian inspired specials in found and handcrafted cocktails. www.aniseglobal.com 777 N Ashley Drive, Tampa, FL 33602 813-225-4272
2. Annata Wine Bar
Annata is a restaurant and wine bar in St. Petersburg, Florida. Situated on the scenic waterfront of Straub Park. Annata welcomes guests to enjoy contemporary cuisine, warm hospitality, and unparalleled service. The menu reflects a mix of fine dishes from Italy and abroad, with local ingredients sourced from our relationships with bay area farms and supplier. www.annatawine.com 300 Beach Dr. NE #128, St. Petersburg, FL 33701 727-851-9582
4. Ava
Ava's menu features inspired Italian cuisine prepared in a simple and rustic fashion. Central to their vision, they have house cured salumi, fresh handmade pasta, and Neapolitan pizza cooked at 900 degrees in their Italian-made Acunto pizza oven. Ingredients will be fresh, seasonal, and local. www.avatampa.com 718 S. Howard Ave., Tampa, FL 33606 813-512-3030
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This trendy, New York style cafe, Zagat rated, features outstanding dining in a modern and elegant setting. Chef Ponte's vast culinary skills draw influences from all corners of the globe to createan American fusion cuisine. www.cafeponte.com 13505 Icot Blvd. #214, Clearwater, FL 33760 727-538-5768
7. Cena
3. Armani’s
Armani’s is located high atop the 14th floor offering stunning views of Old Tampa Bay through floor-to-ceiling windows. Recognized as a Distinguished Restaurant of North America, this fine dining establishment boasts accolades from the most discriminating palates. www.tampabay.grand.hyatt.com 2900 Bayport Drive, Tampa, FL 33607 813-874-1234
6. Café Ponte
5. Brick and Mortar
Brick & Mortar is a true food lovers and "cooks" restaurant specializing in rustic yet elegant flavors, food made by hand, unique wines and craft beer. 539 Central Ave., St. Petersburg, FL 33701 727-822-6540
Cena is modern, fresh and simple Italian food served in a contemporary setting in the vibrant Channel District of Tampa, Florida. Chef Michael and his team deliver a five-star dining experience. www.cena-channelside.com 1120 E. Kennedy Blvd., Tampa, FL 33602 813-374-8840 CONTINUED ON PAGE 18
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11. Haven 8. Charley’s Steak House
Charley’s is America’s Top 10 steakhouse. Aged steak cooked over citrus and oak wood, market fresh seafood, excellent wine offerings and even premium cigars. www.charleyssteakhouse.com 4444 W Cypress St., Tampa, FL 33607 813-353-9706
A unique dining concept in the heart of South Tampa, featuring the best charcuterie, craft cocktails, extensive wine list, and cheese that is sure to please. www.haventampa.com 2208 W Morrison Ave., Tampa, FL 33606 813-258-2233
12. Ichicoro Ramen 9. Council Oak
Your dining experience at Council Oak Steaks & Seafood takes you on a culinary journey that will exceed your palate's expectations. Your taste buds will tickle with anticipation as you choose from their award-winning wine selection, featuring unique and hard-to-find wines brought to you from the Old World and the New. www.seminolehardrocktampa.com 5223 Orient Rd., Tampa, FL 33610 813-627-7600
Ichicoro is a fresh new ramen-ya creating regional craft ramen located in Seminole Heights. www.ichicoro.com 5229 N Florida Ave., Tampa, FL 33603 813-517-9989
13. Il Ritorno
Downtown St. Pete's modern Italian eatery introducing new, interesting flavors & combinations that add elegance to a traditionally rustic genre. www.ilritornodowntown.com 449 Central Ave #101, St. Petersburg, FL 33701 727-897-5900
10. Edison: Food+Drink Lab
Their kitchen's only formula is product + technique + creativity. Chef Pierola and edison's talented crew perform daily flavor experiments using the finest components, precise execution and their collective creativity. The results are new interpretations of everyday food expertly engineered into current, modern cuisine. www.edison-tampa.com 912 W Kennedy Blvd., Tampa, FL 33606 813-254-7111
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15. OysterCatchers
Oystercatchers is located on the shores of the Grand Hyatt Tampa Bay. As you enter the restaurant through the lounge, you are taken back by the spectacular panoramic view of Old Tampa Bay. With its innovative cocktails and contemporary furniture, the lounge, outside patio and lower bay-level deck provide a comfortable yet chic hotspot for locals and visitors alike. Our visually stimulating water views and sunsets provide a unique environment to enjoy feature wines and appetizers. Our menu highlights an array of the freshest, wild and line caught fish available, organic produce and seafood specialties with a unique and contemporary flair. Oystercatchers... Even our sunsets are made fresh daily. www.tampabay.grand.hyatt.com 2900 Bayport Dr., Tampa, FL 33607 813-207-6815
16. Restaurant BT
Located in the heart of South Tampa, Restaurant BT offers an updated take on classic FrenchVietnamese cuisine. Chef BT Nguyen lends her own vision to this unique fare. Drawing from her Vietnamese roots as well as her fashion design background, she places an emphasis on presentation and décor. Sleek white plates arrive at your table adorned with edible flowers and fresh herbs as accents, yet flavorful, to be enjoyed in a Zen like atmosphere. www.restaurantbt.com 2507 S MacDill Ave., Tampa, FL 33629 813-258-1916
14. Mise en Place
Mise en Place is Tampa's premier restaurant for modern American cuisine, an exciting and dynamic fare with flavors reflecting the Chef's insatiable love of food as well as our region and global community on the West Coast. www.miseonline.com 442 W Kennedy Blvd. #110, Tampa, FL 33606 813-254-5373 Doctor’s Life Tampa Bay
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17. Rooster & the Till
Modern American with a local focus and always hand crafted! www.roosterandthetill.com 6500 N Florida Ave., Tampa, FL 33604 813-374-8940
20. Souzou
Award-winning contemporary Asian Fusion restaurant in Downtown St. Pete. Dress up or wear your favorite flip flops..come see why locals love Souzou! Souzou (defined in Japanese as both “creativity” and “imagination”) is designed to bring a unique dining experience in the form of contemporary Asian fare. Souzou offers Asian Fusion cuisine, which is a combination of various foods from different cultures that are not bound by any one particular cooking style. www.souzoufusion.com 435 5th Ave. N, St. Petersburg, FL 33701 727-823-4050
23. Ulele
Ulele, featuring native-inspired foods and spirits, is open for lunch and dinner in the lovingly re-imagined 1903 Tampa Heights Water Works building. www.ulele.com 1810 N Highland Ave., Tampa, FL 33602 813-999-4952
18. Roux
Roux’s signature Creole Nouvelle cuisine has become the darling of regional food aficionados, and for good reason. The expertly crafted menu blends rural, cast-iron pot Cajun favorites [Chargrilled Oysters, Rabbit and Dumplings, Alligator Bites] with urban, sophisticated Creole [Seafood Wellington, Abita Beer Battered Crab Beignets, Snapper Oscar] and comfortable, new Southern classics [Fried Chicken on Sweet Potato Waffle, Bread Pudding with Bourbon Butterscotch Sauce]. www.rouxtampa.com 4205 S MacDill Ave., Tampa, FL 33611 813-443-5255
24. Yummy House China Bistro Yummy House is a modern but authentic Chinese food restaurant located in Tampa. www.yummyhouseflorida.com 2620 E Hillsborough Ave., Tampa, FL 33610 813-237-3030
21. The Black Pearl
Award-winning French and New American fine dining in the heart of downtown Dunedin, Florida. www.theblackpearldunedin.com 315 Main St., Dunedin, FL 34698 727-734-3463
25. Z Grille
19. Snapper’s Sea Grill
Owned by a Local Fisherman, Chef Dan and Chef Chris have been exciting guests along the coast for years with fresh local fin fish, Stone Crab, Steaks and more. Thinking out of the box is the norm, but traditional Florida Favorites are available throughout the year. "We can be Chameleon like" Always changing to serve the clientele we have in town and the local seafood & veggies available to us in central Florida. www.snappersseagrill.com 5895 Gulf Blvd., St. Pete Beach, FL 33706 727-367-3550
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22. The Refinery
The Refinery sets the bar high when it comes to what is put on the plate. If it wasn’t grown in Florida or produced using ethically sound methods, you probably won’t find it there. They make sure each ingredient is of the highest quality and comes from folks who take great pride and care of their processes, employees, and earthly footprint. www.thetamparefinery.com 5137 N Florida Ave., Tampa, FL 33603 813-237-2000
Doctor’s Life Tampa Bay
Z Grille is a must-visit locale in the St. Pete dining scene. The restaurant is an eclectic eatery with tons of unique personality. Decorated with skateboards and tattooinspired artwork, it has an ambiance that can't be replicated. Patron favorites are Chef Zacks deviled eggs and Dr. Pepper Fried ribs. www.zgrille.net 104 2nd St. S, St. Petersburg, FL 33701 727-822-9600
Issue 4, 2016
Imagine a private island with a spectacular two-mile, white sand beach and the only footprints are yours. Such a place really exists. Just 13 beachfront units and several private rental homes. No cars, no crowds, no hassles. It will win your heart.
Elegant cuisine and as much or as little as you want to do. Daily Snorkeling Trips Bone, Reef, Deep Sea Fishing Off-Island Excursions New Spa Services
The Meridian Club on Pine Cay Turks and CaiCos islands For inFormation 649.941.7011 reservations@meridianclub.com meridianclub.com
Top Complaints Patients Have About Their Doctors Huffington Post conducted a survey with 1,019 adults regarding their top frustrations they had with their doctor. The number one complaint from their Survey was lack of empathy.
Huffington Post: Overall, the one thing patients want the most from their doctors is empathy. Eighty-two percent of survey respondents said that doctor empathy was important, and many were even willing to overlook common grievances — like rescheduling shortly before an appointment, waiting to get an appointment or waiting a long time to actually see the doctor once at the appointment — if the doctor is empathetic.
Here Are a few of the top complaint statistics that came from their survey:
The good news that came from the same survey:
• 85% said their doctor does at least one thing that bugs them
• 50% believe it is possible to improve their doctor/patient relationship if their appointment was not rushed
• 50% said it was aggravating when waiting a long time to be seen • 12% revealed that it bothered them greatly when their doctor reveals information to other people regarding their medical history.
• 13% believe if they had the ability to contact their doctor direct it would improve their doctor relationship • 36% said they trust everything a doctor tells them
• 11% feel aggravated the most when they are rushed by their doctor
• 36% always do what their doctor advises them to do
• 4% is annoyed because they have the sense that their doctor does not remember them
• 49% ask questions regarding their doctor’s opinion
• 6% are not happy with limited office hours
• Majority said they do not lie to their doctor and if they ever did, it was mainly to avoid being judged • Majority said their last doctor visit was positive.
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Issue 4, 2016
AFRICA
ASIA
EUROPE
LATIN AMERICA
MIDDLE EAST
NORTH AMERICA
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