Lance’s Labor of Love
10 12 03 HR Corner 04 Employees
150 Pounds of Stuff = ART
The 2017 MBS Service Awards
16 MBS 101 20 Where in the World
21 Buzzin’ Around
THE MBS INFORMANT | VOLUME XIII, EDITION I | JANUARY 2018
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Happy Holidays! It truly is an exciting time of year to reflect on MBS news throughout 2017. • A bittersweet end to an era occurred with the retirement of Dan Schuppan and Bob Pugh. New management took the helm in February with the purchase of our company by Barnes & Noble Education. David Henderson became our new president and Bill Dampier our executive vice president. • BNED’s Q2 sales increased by 15.1% due to the acquisitions of MBS and Student Brands. • Two legends retired in March: Dave Propst and Lon Daniel. A third legend, Steve Schwarz, passed away in June. The trio made significant contributions to MBS’ success, totaling over 120 years of service. • MBS’ profit sharing contribution for 2016 totaled $3,315,645. If you aren’t participating in the employee contribution portion of our 40l(k), contact HR to see how you can do so! • President David Henderson signed a Proclamation declaring September 4 as National MBS Day. • The administrative wing received a facelift — new carpet and fresh paint. • MBS set an industry standard (and demonstrated our dedication to eliminating counterfeit textbooks) as the first major textbook distributor to sign the Educational Publishers Enforcement Group AntiCounterfeiting Best Practices. • Last but not least are the many contributions countless employees made. You keep this company at the forefront of our industry!
Editor-in-Chief: Nancy Scott Designer: Erin Chambers Contributing Writer: Lori Reese
HR CORNER MBS offers new confidential wellness program Most everyone has, at one time or another, wished they had someone to talk to openly and confidentially — someone you knew wasn’t going to share your comments with others. Now, through our affiliation with Barnes & Noble, MBS employees have a listening ear at their fingertips with
FLU SEASON With winter comes colds, aches and pains. Remember that MBS has the LiveHealth Online aka “Doc in a Box” located in the HR department. For a fraction of what a doctor’s visit would cost, employees are welcome to log on to LiveHealth Online and talk faceto-face with qualified physicians. You can also connect 24/7 with your smartphone. Sign up now if you haven’t already so you’ll be ready for flu season. It’s quick and easy to sign up. Just visit livehealthonline.com or download the app.
CONDITION CARE PROGRAM When you’re faced with a chronic illness, injury or surgery, making important treatment decisions can be overwhelming.
a service called LifeWorks. LifeWorks is provided at no cost to employees, which means you pay nothing to talk to a professional about any work-related or personal issue. If you need help with family problems, marital concerns, financial
MBS employees are eligible for Anthem Case Management, which can help provide you with support and resources at no cost in advance of a health crisis. In the wake of recent phone-based scams, however, many people are hesitant to answer a number that is either unrecognized or toll free. Therefore, it’s no surprise that Anthem reports a decrease in member engagement through the Anthem Case Management and Condition Care phonebased programs. As a reminder, Anthem Case Management calls members three times, leaving a message. After no callbacks, a letter is sent to the address on file to make members aware of the program. If you have questions about Case Management or any other Anthem services, please feel free to stop by HR or visit with Anthem representatives during their monthly on-site visit.
and legal matters, stress, depression or other issues that might be affecting your personal or work life,
this service is available 365 days a year, 24 hours a day.
3D MAMMOGRAMS As of June 2017, Anthem preventive care now includes 3D mammograms! This means there is no outof-pocket patient expense for non-grandfathered, ACA-compliant plans. Members are urged to keep up with their individual preventive care services and plan an annual checkup with your primary physician. Check with your doctor to determine if your claim will be submitted as preventative or diagnostic.
AD&D INSURANCE MBS employee benefits include employer-paid life and accidental death and dismemberment (AD&D) insurance. If you’re eligible, don’t forget to periodically check that your beneficiary information is up to date. To check or change your beneficiary, visit the MBS Intranet. Employees are also welcome to stop by Human Resources for additional assistance.
Over 15 million employees from companies such as Intel, Marriott, Aviva and Expedia are taking advantage of this unique service. MBS is now among them and will launch LifeWorks soon for you and your family. Watch your MBS email in the coming weeks for informational meeting dates and times.
Accident-free MBS employees receive $500 in October 2017 drawing Twice a year, all MBS warehouse workers who have been accidentfree for six months are entered into a drawing. The 20 employees listed below received $500 each for a total of $10,000! Samantha Abel Igor Baresic Aweis Bosir Makayla Brandenburg Amra Bunten David Frier Roger Glasco Gary Hough John Hunter Carol Hurd David James Kendal Kessler Nadirah Mahdee Verlena Nollner Ryan Owens Thomas Pritchard Jim Shoemate Maezija Smajlovic Drake Tevis Anthony Turner
Our 215th Elite Edition recipient Nermina Halilovic began her career in the warehouse on the swing and night shifts, eventually becoming a day receiving terminal operator before being promoted to her current position in accounting. In 2002, Nermina came to the U.S. from BosniaHerzegovina. Also immigrating were her sister Nerzela Hasanovic, brother Adnan Selimovic and mother Fatima Selimovic. Nermina says she loves working alongside her mother, siblings and brotherin-law Midhat Hasanovic. In 2010, both Nermina and her husband became U.S. citizens.
Adrian Atanasov earned the 216th MBS Elite Edition award thanks to his outstanding expertise and commitment. As a member of the computer operations support team, Adrian has been employed at MBS for less than two years. In that short time, however, he has proven his dedication to continually learning everything he can about the industry and the internal workings of the company. Another member of Adrian’s family works at MBS — his mother Rositsa joined the warehouse team in December 2005.
Jason Frederich, our 217th Elite Edition recipient, worked the summer rush for MBS Direct before becoming fulltime in 2015. The Forsyth, Missouri, native said he was “looking to make a change” and enter a new industry. Jason decided to apply because MBS employees spoke highly of the company. While in retail, Jason developed people skills. In his current position, he maintains a professional demeanor, likes learning new things at work and challenges himself to help improve processes. Jason runs 5k, 10k and halfmarathon races. He hopes to someday travel to Europe.
Salko Mustafic received the 218th MBS Elite Edition award. He joined the swing shipping team in October 2003 and later transferred to the day shipping shift. Salko always goes above and beyond what’s asked. He takes pride in his work, and his ordering accuracy is unmatched. Salko was recommended for the Elite Edition award because he is always willing to lend a helping hand, is a great team player and has a positive, infectious work ethic. According to Salko’s coworkers, he is “just cool to be around!”
Shane Nett, who started his MBS career as a day shift shelver, was named MBS’ 219th Elite Edition recipient. After hearing positive things about MBS from a friend, he joined the staff in 2014. Shane started as a day shift shelver and now works in the high bay area. He can often be found manipulating the “turret truck,” which is part of a 50-foot tall pallet rack. This racking system was installed in 2014 and is the tallest of its kind in the world, accommodating 6,200 pallets! Shane earned the Elite Edition for “always being in a good mood, willingly assisting others in daily duties and always giving more than 100 percent.”
In late November, Kimberly Walker was named MBS’ 220th Elite Edition recipient. Kimberly joined MBS in 2013 as a swing picker and quickly rose through the ranks to internal programmer. Since then, she has done an exceptional job completing Mantis tickets. Her coworkers had this to say: “It’s great that we have a programmer who is thinking about collaboration between programming and the end user that helps the company improve.” She says the best part of her job is the “awesome people I work with. Plus, there’s always something new to learn and each project is different.”
MBS’ Lance Campbell is Director of Computer Network Services by day, model airplane aficionado by night. He began constructing models with his grandfather in high school, and, since then, a mere hobby has turned into a passion. The first-time competitor won the Critics’ Choice Award at the 2017 International Top Gun Invitational with his SR-71 “Blackbird,” a model he built from scratch over the course of nine years. The plane, which can reach speeds of 200 mph, also won the Engineering Award and took second in the expert class.
HOT OFF THE PRESS Lance’s SR-71 model, which scored an impressive 99.167 static points at the Top Gun Invitational, earned a
glowing write-up in “Model Airplane News,” or MAN. “Using Futaba radio gear, Lance flew the SR-71 to a total flight score of 195.709 points. The 85-pound SR-71 is 13 feet long and is powered by a pair of JetCat 140-RXi turbines,” the magazine wrote.
At the Top Gun Invitational, which attracts the world’s most competitive model airplane builders, our longtime MBS employee’s labor of love clearly turned heads.
he decided to try his hand at the complex model while touring the Wright-Patterson Air Force Museum.
In a second October 2017 article entitled “Campbell’s Amazing Lockheed SR-71 Blackbird,” MAN asked him about his efforts and accomplishments. Campbell said
“As I looked at the SR71, I was just struck
Upcoming Employee Retirements We will soon bid a fond farewell to several long-term MBS employees who plan to retire in early 2018. These six dedicated employees boast a total of more than 185 years of service to the company!
On January 5, 2018, list price researcher Joyce Palmer plans to retire after over 34 years at MBS.
Director of Sales Ken Rust retires March 2, 2018, after more than 20 years of service to MBS.
Kevin McKiernan, VP of Inventory Management, retires on April 27, 2018, after over 30 years of service.
Dolores Bedford, office manager, retires in April 2018 after more than 39 years of service to MBS.
David Brown, internal auditor, retires May 28, 2018, after more than 41 years of service to MBS.
Territory manager Susan Miller will soon retire after 11 years working with customers in the field.
Taking the lead were team coordinators Cindy Davidson, financial systems programmer, and her son Chris Davidson, Call Center representative.
The Soaring Eagles team raised $6,243.42 this year through MBS’ Relay for Life fundraiser. The event benefited the American Cancer Society with an increase of over $1,000 from the 2016 fundraiser.
At age sixteen, Stephanie “Stevi” Ferguson, Call Center eContent Support, made a mission trip to Lucea, Jamaica. She was the youngest member of the trip hailing from the First Baptist Church of Ferguson, Missouri.
Fundraising began in March with book/bake sales, T-shirt sales and multiple raffles. Prizes included cutlery kits, gift cards, and autographed items like a Rams helmet and Cardinals and Kansas City Royals baseballs. Lee Cady, a northwest Missourian whose wife lost a battle with cancer and whose mother-in-law
This was the first of many such trips; twenty years later, Ferguson has traveled to El Salvador, Chile, Honduras, Venezuela and Mexico. Ferguson’s role on the mission trips has changed, however. “I’m no longer a peer to the students, but something of a mentor or team mom,” she said. She now helps lead trips to Honduras for MU students through Great Commission Latin America and The Rock Campus Church. She has made a total of 12 trips to Choluteca, Honduras, including four with her son Evan, age 4. According to Ferguson,
is currently battling cancer, won the 50” television raffle. Winning the 10” tablet raffle was MBS’ own Nancy Scott from HR. “The employees here are so great at giving to Relay For Life,” Davidson said. “Makes all the fundraising work worth the effort. So glad I work here!” Fundraising culminated with MBS participation in the frozen T-shirt contest at a Relay for Life of Boone County event at Hickman High School in June 2017. Kimberly Walker, internal programming, competed
The Rock has sent more than 400 missionaries to Choluteca in the last 10 years. This often results in individuals “being turned upside down” by their experiences.
in the contest. The shirts had been soaked in water, tied in knots and then frozen; the first contestant to successfully unwrap their shirt and put it on was declared the winner. According to Walker, it was quite a challenge! Competitors smacked their shirts against the ground and brainstormed creative ways to pry the knots loose. Additional volunteers were Linda Canestraight, call center representative, and Jenny Webb, internal programming.
During Ferguson’s mostrecent trip, the group built a “rescue house” to provide stable housing for people in need.
Timing, Ferguson explained, is critical “Whether I’m planning, — families need leading, administrating, assistance before the guiding or supporting, start of the rainy season I’ve gotten to be part in Honduras, which can pose dire consequences "My own worldview and for those with self-view is constantly substandard stretched through living conditions.
my experiences in Choluteca. I’ve met, befriended and loved some amazing people." Stephanie Ferguson MBS Call Center
of life changes in the students,” Ferguson said. “I became passionate about facilitating college students to have that experience — to have their worldview expanded and their preconceptions challenged.”
One such family was living in a building made of tree branches, cardboard, metal scraps and plastic sheeting. Over the course of a week, Ferguson’s group got to know the family of six while they helped members of the community build them a sturdy home.
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LITTLE HELPER
TAMMY PASSES THE TORCH For the last ten years, list price researcher Tammy Carter has coordinated MBS’ blood drives. Carter began assisting in 2006 with tasks like shopping for supplies and manning the donor food table. When the blood drive coordinator position became available in 2014, she was the perfect fit to take the wheel. “It gives me an opportunity to meet new people who I probably wouldn’t have normally meet,” Carter said. “I’ve had a blast doing it for the last 10 years and will miss being able to talk to everyone.” During her tenure, Carter focused on increasing participation and adopting fun themes like the recent Hawaiian luau drive with colorful T-shirts and leis. According to Carter, MBS employees donated a total of 482 pints from June 2014 through June 2017. Kelli Buckner and Amber Crane will serve as Carter’s successors, heading their first blood drive in February 2018. Buckner is familiar
MBS, MEM and MFA joined forces at the Food Bank for Central & Northeast Missouri on the United Way’s 2017 Day of Caring, packing about 20,000 bags of cereal for underprivileged youth. MBS’ youngest volunteer was Winston Dyer, the 8-year-old son of marketing coordinator Abe Dyer. Winston and his team worked for five hours and packed breakfast for 375 area kids.
with Red Cross staff members and has volunteered in the past as a donor escort and lunch break helper.
A FAMILY AFFAIR Each blood donor participates for their own reasons. For MBS business analyst Tracey Summerfield, pictured above, blood donation is a family affair. “My wonderful mother worked for the American Red Cross for 33 years,” Summerfield said. “At sixteen I gave my first pint, and over the years have managed to give over 50 times. I do what I can. My blood type is AB negative which is only .6% of the population. So when someone needs that specific type and no other blood types can match it, then it’s in high demand. I love donating blood! One pint of blood can help save up to three people’s lives. Just the thought of that makes me feel like a better person every time.”
MBS CALL CENTER FOR THE CURE: Though they work several miles away at the Falling Leaf facility, Call Center representatives joined West Ash employees in celebrating the Susan G. Komen Foundation’s National Wear Pink Day.
PEOPLE FIRST OF BOONE COUNTY
the parade while representing People First of Boone County
Don Zawadzki, a dedicated warehouse employee for 26 years, was caught in the act of volunteering by hiring coordinator Mark Nistendirk in late October at the Mizzou homecoming parade. Don marched in
Don serves on the board of People First, which provides opportunities to individuals with developmental disabilities and helps them thrive in the community, connect with others and achieve their personal goals.
INSIDE COLUMBIA MAGAZINE PROFILE
How do you treat your coworkers when they need your help? Do you give them the same service as a normal customer? For the people in Direct Data, the answer is yes. Under the direction of Nicole Guaetta-Hoffman, the Direct Data team consistently receives kudos for the reports they provide to departments within the company. Pricing and Compliance Analyst Luke Freeman recently reflected on the service he receives from the Direct Data team. Here’s what he had to say about his coworkers.
Too often, all we hear are complaints — rarely do we hear feedback when things go right. As a result, I wanted to take a moment and give some well-deserved kudos to the team. Jim Stephens is always on top of the big data pull projects (and of course mPower apps) that I need. I always feel confident he’s going to find where the data is, put it into the correct formatting and deliver
CONTINUED FROM PAGE 6 Another of Ferguson’s more memorable trips was the first with her son Evan. “Balancing the dual roles as mom and trip leader was incredibly challenging. And I had never traveled with a baby before, so there was a lot that was unknown,” Ferguson said. “Getting to introduce him to my friends in Honduras who have become like extended family was really special.” Thanks to social media, Ferguson can keep in touch with her Honduran “family” through leaders in Choluteca.
within my deadlines. Zach Zillig is both approachable and willing to build new reports and tweak existing reports, and that goes a long way.
is always great. And the occasion that I asked for something from Jack Scoville, I got what I needed. So we’re off to a good start, too!
Liz Jennings is Liz. What else do I need to say? She knows her stuff; she’s always a pleasure to talk to and work with and she practically reads my mind sometimes!
Just wanted you to be aware of my appreciation for your team’s hard work. It is sincerely appreciated!
These are the folks I’ve been working with the most. But of course E-Queen Penny Lattin
“I have seen kids grow up and families expand. Sometimes there are sad stories as well, because life is hard,” Ferguson said. “But it is nice to feel that I’ve been part of their story in some way.”
Everyone enjoys being appreciated and recognized by their peers. When someone goes above and beyond, share it with their manager and HR!
Anyone interested in international mission trips, Ferguson advised, should conduct some thorough research before signing up. “Many churches have special partnerships with organizations in other countries. Even in the U.S. there are so many cultures and specific needs,” she said. “Seek out organizations that are in tune with the local leadership in their locations to be sure that the work is truly meeting the right needs and is being done in the right cultural context. Some service tourism can do more harm than good!”
On July 10, MBS President David Henderson was profiled in an Inside Columbia magazine article entitled “The Face of Textbook Excellence.” The following is an excerpt of the article. Henderson has been with MBS for more than 23 years, and says his career was influenced by former CEO Bob Pugh, former President Dan Schuppan and their deep knowledge of the industry and total commitment to customer satisfaction. Henderson says the word that best describes him is driven. “I’m confident we have the employees, skills and dedication to meet any challenge.” For the full article, visit: insidecolumbia.net/2017/07/ 10/face-textbook-excellence
DIRECT CUSTOMER SERVICE WEEK Each year, the first week of October is devoted to recognizing the importance of customer service and honoring those who interact with customers daily. MBS Direct employees felt right at home at the office in PJs, Hawaiian shirts, super hero costumes and vintage outfits while celebrating customer service week. Throughout the week, Direct employees also anonymously gave kudos to coworkers for their outstanding work performance. According to Kelly Jones, executive director of client services, nearly 70 customer service employees received a praise from one or more coworkers.
NATIONAL UGLY SWEATER DAY On December 15, MBSers celebrated National Ugly Sweater Day with a photo shoot and sweater contest. Taking first was Kathy Moser, accounts payable manager; second was Julie Leffert, quality assurance supervisor. Teresa Kopp, Liz Lass, Jason Friedrich and Beau Durk won a drawing for two free movie tickets each. For more photos of the festivities, visit: MBSphotoshare. shutterfly.com/4270
In Memoriam: Bill Lucas William “Bill” Chilton Lucas passed away September 17. Bill’s father Reuben E. Lucas Sr. opened the Missouri Store Company in 1909, selling furniture and teaching supplies to public schools. Bill, his brother R.E. Lucas Jr., and brother-inlaw Stanley Ginn created MBS (then known as University
CONTINUED FROM PAGE 5
PATIENCE & PERSISTENCE
with the notion that this was too cool of an aircraft not to do — and to try to do it justice as accurately as possible. ... You can count one hand the people that have done a scratchbuilt SR-71 and made it to the flying field,” he said.
Early on, Campbell thought the project would take approximately four years.
While building the plane, Lance got in touch with some folks involved in the real SR71 program. While he worked, he published news of his progress on a blog, which prompted those in the full-size community to support his effort and send him materials. He used several thousand photos of the planes to guide his building. In the end, Campbell said he built the plane from scratch and without plans. He had an outline and he had core dimensions, but he had no blueprint for the entire shape.
Book Services) in 1973 to buy and sell textbooks to bookstores across the country. By 1977, more space was needed as the business flourished. UBS moved from its original building to a new location on Paris Road where it expanded four times and changed its named to Missouri Book Services. Bill retired as company president at the
flew even better than expected. Campbell hopes his success will encourage others to try their hand at similarly complex projects.
“Something like this really just takes as long as it takes,” Campbell said. “I hope that others see a project like this and are encouraged to tackle their own planes that they would like to "This was too cool of an aircraft do, even if they are to not do — and to try to do it a bit off the beaten justice as accurately as possible. path.” “Boy was I wrong!” he said. “It took three years to make the plugs. Doing the panel lines and corrugations was a year of that time. Then I spent two more years to make the molds.
There was also an appeal to try to do something unique. Even today, you can count on one hand the people that have done a scratch-built SR-71 and made it to the flying field." Lance Campbell, Director of Computer Network Services Then another two years to make the first prototype. ... It was seven years before the prototype flew.” Even though he set a high bar for his project’s flight capabilities, the final airplane
age of 55 and turned to a new passion: philanthropy.
In Memoriam: Claudia Hiley
Bill was an active member of The United States Power Squadron and The Shriners. In his spare time, he enjoyed woodworking and building and racing boats and motorcycles. Bill is survived by five children, five grandchildren, two great-grandchildren and many nieces and nephews.
The MBS community was saddened by the death of longtime employee Claudia Hiley on December 13. Claudia served MBS for 31 years before her retirement in May 2013. Through the years, she touched many lives here at MBS.
It’s hard to believe Campbell accomplished so much while also running MBS’ Computer Network Services. He started at MBS in May 1991 as a receiving dock supervisor before moving to computer operations. To find out more about Lance’s plane, check out ModelAirplaneNews.com or visit his blog: MMRCA.org/ lance/sledframe.html.
During her time as payroll administrator, she was committed to making sure everyone received their paychecks on time. Many female MBSers loved seeing her in the hallway and hearing her cheerfully say, “Hello, pretty lady!” Claudia’s personality and well-polished demeanor will be missed. “Rest in Peace, pretty lady.”
In August 2017, after MBS President David Henderson moved into his new quarters in the executive wing — and with the absence of the magnificent 9-foot, 150-pound marlin wall hanging belonging to retired CEO Bob Pugh — he wanted to personalize the space. With little idea of how to adorn the wall, he called Director of Special Projects Kent Durk, who 20-odd years prior created the United States book map piece in the MBS West Ash front lobby. Durk agreed to create another custom art piece, asking Henderson to “just believe in my skills, and I’ll come up with something you’ll like.” They therefore agreed that Durk would reveal nothing ahead of time. THE CHALLENGE
THE COLLECTION
Durk gave the unique project a few days’ thought, taking into account the message he wanted to the piece to convey as well as “the environment and where it will reside.”
After visualizing the concept, the artist began collecting his materials. When you need circuit boards and textbook pages instead of paintbrushes and canvas, “you just can’t go out and buy what you need,” Durk said.
“Suddenly it hit me like a bolt of lightning!” Durk said. “It had to center around our industry — books, technology and employees. Perhaps connecting common pieces with employees and items they have used in our unique business — green screens, computer parts.” With the printed word being a cornerstone of the company, he decided to incorporate the alphabet.
According to Durk, his creativity soared and he could almost see the finished project. A bit of apprehension remained, however. After all, he admitted, when you pull together “150 pounds of stuff,” there is no guarantee it’ll produce a cohesive creation.
The picky artist sought to reflect the company’s positive points with every minute detail. He celebrated MBS’ diverse workforce — hailing from more than 30 countries — by choosing books written in five different languages. He celebrated MBS’ immense inventory — more than 176,000 titles on hand at any given time — by choosing about 100 textbooks ranging from 50 to 60 different academic subjects. Durk celebrated MBS’ more than 100-year history by including pages of the nowdefunct College Store Journal trade publication.
Durk also decided to include a plus sign (+) as the overall shape of the piece. The plus sign both reflects the “positive side” of MBS, he explained, as well as a recent crossroads for MBS — the February 2017 merge with Barnes & Noble Education. The rough concept, Durk hoped, would convey an “intersection as to what is going on within the company and our industry.”
Next, Durk needed pages from textbooks — lots and lots of pages! He headed to the MBS warehouse and dug through junk books, searching for specific criteria.
He also aimed to collect pages with industry jargon and buzzwords such as customer service, college, learn, education and sales.
Durk recruited fellow proud “scrapper” and warehouse operations tech Lavern Clark. The duo began rummaging through gaylords at “The Cave,” AKA the underground subtera MBS annex, which held a lot of old computers. All in all, they collected 12 MBS boxes with approximately 120 circuit boards.
As he gradually settled on a few books at a time, Durk took them to Xerox Copy Supervisor Brenda Ewings, who then cut the spines off. After amassing more than 100 textbooks and magazines, he ended up with over 6,000 loose pages.
THE CONSTRUCTION Once the materials were collected, the process of constructing the piece began. Durk started by meticulously
spraying white paint over the surface of each circuit board. Windy weather stalled the outdoor project, which ultimately took three days and 40 cans to complete. Durk next purchased wooden letters and small dowels to attach each letter to the nowwhite circuit boards. The artist “had no plan” for decoupaging the textbook and magazine pages to the letters — his creative side simply took over as he layered each letter until satisfied. Up next was the methodical process of measuring, cutting and adhering dowels to each letter. Lots of planning, Durk said, was key to keeping each letter level despite the varying heights of the tiny circuit board components. The letters and circuit boards were then mounted to a large plus-shaped wooden base, which was also decoupaged. Among his finishing touches were a mirror and a pair of the same blue neon lights featured in the West Ash lobby piece. After two and a half months, Durk completed the one-of-a-kind art piece — which, he noted, was constructed at a “bargain” price!
LINDA RILES Congratulations to the more than 95 MBS employees recognized at the annual Service Awards Luncheon on October 25! There were 25 employees reaching the five-year level; 29 at the ten-year level; and 34 at the fifteen-year level. Additionally, 17 employees celebrated 20- to 40-year anniversaries. Photos from the Courtyard Marriott luncheon are available at: www.MBSphotoshare.shutterfly.com/4126.
5 YEARS
10 YEARS
Vlatko Babic Scott Bousquet Kathleen Cameron Logan Castonguay Melissa Clark Mary Dennehy Eric Dunn Nicole Guaetta-Hoffman James Hart Glenna Johnson Trisha Kanatzar Vincent Kovacs Matthew Little Brook Lockett David McClelland Tia McClelland Liz Morris Dave Mulberger Miranda Nelp Teresa Reese Cara Romero Sabastean Sem Elaine Sharp Cody Shaw Meghan White
Warren Aholt Sandra Bain Debbie Bottino Melissa Boyd Rabija Caldarevic Crystal Cleek Blake Danner Tim Giboney Rita Hanley Munira Hasanovic Jeremy Hawkins Christopher Hays Samuol Hoffman Kendal Kessler Penny Lattin Jenna Lee Kerry McCorkle Karen McMillin Susan Miller Jared Mooney Rijalda Nuhanovic Ryan Owens Richard Pemberton Jacki Rosales Fatima Selimovic Brandon Starnes Cortney Teague Sheila Tippin Angela Williams
15 YEARS Gregory Agler Mark Asher Igor Baresic Jeff Bilbro Sawyer Boehm Adam Brown Hasiba Celebic Ginny DeFouw Hata Dzananovic Drago Filipovic John Galbraith Teresa Garr Midhat Hasanovic Klaus Heislitz DJ Henderson Jamie Hofeditz Emily Kuschel Xiaoning Li Jeremy Massie Jason Melegrito Charles Midkiff Kathy Moser Redzo Omerovic Remzija Omerovic Galina Paskalev David Pollard Matt Redig Bobbie Rhoades Anitra Sargent Cherry Sheldon Matt Simmons Isaac Stroupe Karen Tippin Todd Wetton
SHORTAGE CONTROL Linda Riles reached her 20-year MBS milestone on November 4, 2016. During her time at MBS, she has served as a night ASR picker and day picker as well as working in the quality assurance cycle count area. As to why she chose to work at MBS, Linda said, “Actually my husband chose for me. We had just moved to Columbia. He told me that MBS was taking applications and said, ‘You could work there, couldn’t you?’ To which I said, ‘Probably.’” And for Linda, the rest is history! She enjoys the various facets of her position but she especially likes that she is allowed to “work independently.” Linda and her husband of 33 years have two sons and one granddaughter. An animal lover, Linda loves to tend to her flower garden and one day hopes to retire to her dream home and own 100 acres of wooded area. Linda confessed, “This would be my 100-acre woods — just like Winnie the Pooh.” Linda’s personal philosophy is, “To thine own self be true.” She also added, “Stop being so hung up on race, gender, religion, etc. Treat others as you would like them to treat you.”
WESLEY ROOF
INVENTORY MANAGEMENT Columbia native Wes Roof is an avid rugby fan and a member of the Columbia Rugby Football Club. If you are interested in a footballesque team sport that is both physically and mentally challenging, Wes invites you to find out more at Columbia RugbyFootballClub.com.
APRIL HADDOCK
DIRECT ASR April originally hails from Menomonee Falls, WI, and works in Direct ASR. She likes MBS because of “the people, duties and benefits.” April has two daughters, two dogs, seven grandchildren and one great-grandson. Her daughter Stephanie lives in Columbia and her daughter Rebecca recently retired after 20 years in the Navy. As for hobbies, April loves reading, crafts, needlework and checking out casinos.
BILL DAMPIER
EXECUTIVE VICE PRESIDENT Bill, originally from Lebanon, Missouri, joined MBS in 1997 as an order processing clerk. He was promoted to returns and buyback clerk and from there joined the Barnes & Noble College team as textbooks.com inventory manager. Bill has held managerial positions including inventory supervisor, director of client services, director of operations and general manager. He was subsequently promoted to the executive position of senior vice president and then to Direct COO and president. As to why Bill felt MBS was a good fit, he said, “the benefits!” Ultimately, he feels “the people make a job a career. Yes, the industry is interesting, and every day is different, but the constant is the great people.” Bill is married and has four children ranging from kindergarten to high school. He enjoys reading, golfing and drone photography. His favorite vacation spots include “sunny, warm places.”
MELINDA VAHLE
DIRECT SALES Melinda Vahle began her MBS career in December 1996. She is originally from Liberty, Illinois, but grew up in a small town near Phoenix, Arizona. Her first MBS assignment was the overnight shift; she has also worked in positions including buyback and returns specialist, administrative assistant, account manager, course material buyer and client services manager. Melinda and her husband moved to Columbia when her youngest son was three years old. After seeing numerous ads for night shift work, she realized MBS was her ideal employer because she could stay home with him during the day. She also soon discovered MBS was a “company that was really invested in its employees.” She and her husband have four sons and three grandchildren. Her interests include participating in her church (especially an annual mission trip to South Dakota), gardening and riding her motorcycle. Someday she would like to visit Ireland, but in the meantime she enjoys biking to the Black Hills. Her pet peeve is people who leave animals in hot cars!
PAUL FOX
INTERNET COMMERCE Paul joined MBS in 1996. He has served in three departments in positions including inventory control picker, custom buyback specialist and internet commerce purchasing agent. Paul and his wife have three children. His favorite pastimes are sports and music. As for his favorite vacation destination, that’d be Yellowstone. “Nothing like being in the Rockies!”
CHRIS CARLOS
MAINTENANCE Chris started his MBS career on March 3, 1997 as part of the receiving truck crew, later joining the maintenance team. A native Columbian, Chris has one brother and three sisters. His favorite vacation spot is Florida, and his pet peeve is “having to listen to Kansas City Chiefs fans after the Chiefs win!”
JULIE ERICKSON
DATABASE MANAGEMENT Julie joined the MBS staff on Valentine’s Day 1992. She is one of many employees who has worked in various departments throughout the company. Her first position within MBS was in the warehouse as a picker. During the last 25 years, Julie has been our “switchboard” operator AKA front office receptionist; worked as an MBS Direct order processing clerk; spent time in inventory control; and is currently in database management as a new edition researcher. Julie’s family consists of her husband Jay and their cats Levi and Shelby. Her outside hobbies and interests include fishing, jet skiing and taking trips in the family’s recreational vehicle. A long-time Columbia resident, Julie shares that Washington, D.C., is a favorite vacation spot. As for her bucket list, she would like to one day take a fishing trip to Canada.
PUZZLE FANS: Turn to page 23 for a crossword whose answers are found in this section!
BRENDA EWINGS
XEROX COPY SUPERVISOR When Human Resources manager Esther Rosner hired Brenda Ewings in 1987, little did she know that Brenda would become such a dedicated employee! Though she began her career in picking, Brenda has also worked in shelving, shipping, receiving, returns, OP, rebind, SMS and more! She was also a copy operator before assuming her current position of Xerox copy supervisor. Brenda’s copy room team (Patsy Malone, Mark Asher and herself) assists in printing materials for Direct course packets. The trio also helps assemble and produce marketing pieces. If you need a project printed tomorrow, they’ll get it to you today! In her spare time, Brenda enjoys crafts of all kinds: crocheting, basket weaving, sewing and macramé. Her father Del Twenter, who owned Tiger Auto Trim & Upholstery, taught his children to “work and take pride in our work. He taught us to love and to help others.”
SUSAN HARVEY
DATABASE MANAGEMENT Susan grew up just outside of Rocheport and is often accused by her family of having OCD. This aligns perfectly with her career in database management, which requires her “to be very detail oriented and organized.” However, her inner need to have things just right sometimes “drives her nuts” — she even has to mow her yard in patterns! Susan came to MBS in 1986 and is a textbook example of how MBS brings families together. Her finance Todd Goodmon is director of acquisitions; sister Kim Redden is assistant database manager; and cousins Chastity Pethan and Kathy Moser are contract account supervisor and accounts payable manager, respectively. Susan was honored with the Elite Edition in 1992, and could very well be the youngest MBSer with the most years of service. She feels like she has worked at MBS nearly half of her life! Todd and Susan are season ticket holders for Royals and Mizzou football and basketball. The duo hopes to one day visit every major league baseball stadium.
CAROLYNE WHITE
ACCOUNTING SPECIALIST Carolyne White is one of MBS’ most dedicated employees. We don’t use the word “dedicated” lightly — for more than 20 years, she has driven 120 miles round trip daily from Salisbury through rain, sleet and snow to get to work. Many of our career MBSers started in the warehouse and worked their way up the administrative ladder, and Carolyne is among them. She worked in the warehouse in shelving and sorting and has since held numerous administrative positions including wholesale accounts receivable and Barnes & Noble specialist. Carolyne has had the opportunity to witness the phenomenal growth of the company. When asked to name her favorite part of working at MBS, she said, “Always meeting someone new.” She believes the benefits and friends she has made along the way are the reasons she has continued to work at MBS. In Carolyne’s spare time, her favorite activity is cooking, cooking and cooking!
NANCY SCOTT
HUMAN RESOURCES Nancy started part-time at MBS in 1986, working a few days a week in the newly-created position of advertising coordinator. As the company grew, she added a day here and there and eventually found herself at MBS five days a week. Though MBS was only about 15 years old when she joined the staff, Nancy was impressed with the number of employees who had already reached the 5- and 10-year level. Nancy was a part of Marketing Services throughout most of her career until her transfer to HR. One of her favorite tasks at MBS is snapping photos of the action around the building. Another of her favorite job responsibilities for the last 13 years has been editing The MBS Informant, where she spotlights employees and their families as well as keeping everyone upto-date on promotions, retirements, benefits and other MBS news. As to what keeps her at MBS, it’s getting to know some wonderful people and witnessing the growth of the company.
TERESA MASSEY
LIST PRICE RESEARCH According to Teresa, who started her career sorting books at MBS’ Paris Road warehouse, workers “used to actually climb the wooden shelving in the old building to put the books away!” She also remembers counting millions of books twice a year. Teresa’s favorite quote is: “Teach the children so it will not be necessary to teach the adults.” (Abraham Lincoln)
STEVEN HEAD
BUYING GUIDE SERVICES Steve’s career began in car and building maintenance at Paris Road. He also worked in shelving, picking, shortage control and list price research. Steve spends his free time exploring the back roads of Missouri as well as roasting coffee. When asked what famous person he would like to meet, he answered Canadian writer Mark Steyn.
RONNIE RALLS
PREMIER SERVICES INVENTORY Ronnie began his MBS career in the warehouse in 1982 and has held numerous positions in all three divisions including inventory control, Systems support and Direct. According to him, the people, benefits and success of the company have kept him here. After 35 years, he added, “It’s home!” When Ronnie first started with MBS, millions of books were counted one by one each year. No one, not even the CEO, could skip out on inventory. Ronnie recalls that, during one such count, he and coworker John Bender couldn’t agree on the number for a title. They ended up spending an hour and a half counting more than 1,500 copies of Zimbardo’s Psychology before their counts finally matched! Another fun inventory memory was playing ping pong at the end of the day with Lon Daniel, Mike Barnes, Marty Dailey, Tom McAreavy and the late R. W. Duncan. Everyone who knows Ronnie is familiar with his unique family. He has six children and, unintentionally, the first letter of his daughters’ names spell their last name: Rebekah, Anna, Laurie, Liberty and Sarah.
DAVID BROWN
INTERNAL AUDIT MANAGER David has more stories than a public library. When you want to know something about MBS’ past, there are people you immediately think of going to — and one of them is D.B. On December 20, 1976, he started his MBS career thanks to a call from retired president Dan Schuppan, who was looking for help over the winter break. He began by preparing the Paris Road building for MBS’ big move from 9th Street. Currently serving as inventory auditor, D.B. is No. 2 on the seniority list. He has held positions including shipping manager and returns/customer service manager. As to why D.B. made MBS a career, “MBS is always evolving and growing rapidly, which keeps the job interesting and rewarding.” D.B. and his wife Jeanette recently welcomed their third grandchild. Their son Thomas and his wife Britlyn also have a daughter Piper, age 8, and son Beckett, age 2. D.B. enjoys spending time with his grandkids as well as sports, muscle cars and model trains. He is also a member of the scoring table crew at Mizzou volleyball and basketball games.
BNED ACQUIRES STUDENT BRANDS
A NOTE FROM MIKE HUSEBY CHAIRMAN & CEO OF BNED
Student Brands, a technology company that operates direct-to-student businesses focused on study tools, writing help, and literary research, was acquired for $58.8 million in August 2017 by Barnes & Noble Education, Inc.
I want you to know what an honor and privilege it is for me to assume my responsibilities as Chairman and CEO of Barnes and Noble Education, Inc. I couldn’t be more excited for what’s to come.
Student Brands boasts a substantial and growing community of online learners, with over 20 million unique monthly users across its digital properties. These include sites like StudyMode.com, 123HelpMe.com and Bartleby.com in the U.S. and TrabalhosFeitos.com, Monografias.com and Etudier.com in Brazil, Mexico and France, respectively.
The higher education market is in the midst of significant change, which translates into tremendous business opportunity. We formed BNED two years ago because we believed then, as we do today, that we have substantial opportunities to grow the business by delivering innovative and affordable educational services that improve student success. BNED has become much more than the college bookstore company of choice — we are a leading provider of solutions for students and faculty.
Today we serve over six million students and are expanding our reach to new schools, offering high-growth digital products and services, and creating new on-campus markets. Through our acquisition of MBS Textbook Exchange, we have expanded the addressable market to include K-12 and higher education institutions, and lowered our inventory cost through MBS’ wholesale distribution channel and highly-sophisticated warehousing systems. We have also enhanced the LoudCloud digital platform and are building a leading position in digital services, which will allow us to introduce an exciting direct-to-student growth strategy.
When asked about what drives our business, I always say, “It’s our people.” You’re the company’s backbone, the reason why we are so well-positioned to deliver the most choices for affordable and easily accessible materials, innovative courseware and analytics, a seamless bookstore experience, and complete education content and solutions. I feel fortunate to have worked with a number of you already and look forward to meeting the rest of the BNED team. I would also like to thank everyone for your hard work and dedication. I look forward to hearing your ideas about how we can best serve our customers.
MBS BOOSTS BNED SALES
With employees from more than 30 countries, MBS is a multi-cultural, multi-talented and multi-skilled company. On October 24, MBS received the Best of Missouri Award from Missouri State Treasurer Eric Schmitt. The company was singled out for its “contributions in bringing diverse
abilities to the workforce during Disability Employment Awareness Month and by recognizing the importance of hiring a diverse workforce.” For more than 44 years, MBS has hired employees based on their desire to do all they can within their skill set. We are proud
of the length of service of so many of our employees, including those with special needs. Len Riggio, founder of Barnes & Noble, had this to say about the news: “Of all the successes we’ve had over the years, receiving this award ranks at the top of the list. Being good citizens is at least, if not more important than, being good business people.”
According to Publishers Weekly, a 15.1% sales increase at BNED was attributed entirely to the acquisition of MBS in February and Student Brands in August. MBS alone added $134.8 million to second quarter revenue; total BNED second quarter sales were $886.9 million while net earnings jumped 65% to $48.4 million. For the entire article, visit: www.publishersweekly. com/pw/by-topic/industrynews/financial-reporting/ article/75546-acquisitionslift-results-at-b-neducation.html
The MBS community was saddened by the unexpected passing of one of the pillars of MBS, retired wholesale regional manager Steve Schwarz, on June 17. “Steve always acted with the utmost dignity and was a true ambassador for MBS,” David Henderson, MBS president, said. “He mentored many and his imprint on MBS and the college store industry will remain for years to come.” The following is a personal tribute shared by Steve’s long-time friend and coworker, retired MBS wholesale vice president Dave Propst. I first met Steve in October 1978. My first impressions of him remain to this day. Steve, like Joe Kmetz, was the consummate Book Man — he knew books! He was also generous with his time and experience.
At a buyback out West some years ago, I once handed Steve a paperback book about antigravity which had been left on the counter. Steve took it to his hotel room that evening, presumably to read.
Steve soon introduced everyone at MBS to San Francisco sourdough bread. And he had a legendary sense of humor — he was a terrific pundit.
The next morning, I asked if he had read it. Steve replied, “Yes, and it was difficult to put down!”
At first I was taken aback by Steve’s puns but they’ve “groan on me” over the years! (Do you know why kleptomaniacs can’t understand puns? Because they take things literally!)
Steve’s most endearing qualities were his love of life and attention to bookstore workers — the cashiers, receiving personnel and floor clerks. He always took the time to meet and greet employees as he headed to the manager’s office.
Steve always strove to make MBS more effective in our competitive marketplace. It is no secret that Steve’s strident advocacy over his 38 years of dedicated service to MBS has significantly impacted our company culture. Because of Steve, we offer better customer service and have ultimately increased our market share. One person really can have a huge cumulative effect on others over time. Steve’s attitude and never-ending sense of humor will be fondly recalled by those who knew him for years to come. God speed, my friend. Dave Propst
CLOSE QUARTERS The administrative wing received fresh paint and new carpet this fall. Renovating is no small task, thus more than 50 employees from many departments moved anywhere they could find. Space was so sparse that some people sat elbow-to-
elbow. Payroll and profit sharing set up their temporary quarters
in the HR conference room, while others took refuge in the hallways and accounting conference room. The IT staff members did a great job moving computers and phones back and forth while maintenance had the painting and carpeting completed in a matter of days.
PAYROLL PAPERS With several departments vacating their offices for renovation, the payroll team saw a perfect opportunity to clear out some old paper files. When the purge was complete, they had collected three laundry carts full of paper to send
On August 24, MBS President David Henderson celebrated the company’s 44th anniversary by signing an official proclamation designating September 4 as “National MBS Day.”
to the cave for shredding. Crystal Cleek, payroll assistant, and Kathy Moser, accounts payable manager, escorted the carts to the cave for shredding.
GOOD OLD DAYS In October, retired MBSer Mark Fields met Bill White, director of application development,
As MBS’ actual birthday fell on Labor Day this year, the first annual festivities were held September 5. A photoshoot featuring more than 125 employees was held in the main
lobby and random drawings were held each hour throughout the day. More than 40 employees received prizes including logo apparel and mugs.
for lunch and wore his infamous Book Olympics T-shirt circa 1990.
INVADING IOWA Burke Shiffler, former MBS employee from the 1980s, recently came across an MBS box that appeared at the Des Moines Public Library. Shiffler immediately remembered his days in Columbia and wondered, “How in the world did this get into our workroom?”
EDINA CELEBIC DAY RECEIVING
PARIS JULIE LEFFERT QUALITY ASSURANCE
CHICAGO NERZELA HASANOVIC • DIRECT ACCOUNTING MIDHAT HASANOVIC • SWING SHELVING SUPERVISOR
BOSNIA NERMINA HALILOVIC ACCOUNTS PAYABLE
WYOMING CAROL ALLISON • CALL CENTER
Want to see your photos in the next “Where in the World?” Send them to Nancy at NScott @mbsbooks.com.
CONGRADULATIONS
BEST OF SHOW
Sam Emerson graduated in April with a computer science degree from Columbia College. Emerson joined the Direct data reporting team in January and has since become a full-time Systems support data analyst.
On July 15, MBS director of special projects Kent Durk was recognized at the Linn Creek Art Festival in Iowa. Out of 72 artists, he earned second place in Best of Show. In September, Durk was also recognized at the 2017 Mosaics Fine Arts Festival in St. Charles, Missouri. Durk was the first artist to win the top three awards in the 47year history of the event. For more about his photos and art, visit: 360icon.com.
PATRIOTIC PICKER On May 18, swing ASR picking supervisor Adnan Selimovic earned United States citizenship. At age 13, Adnan immigrated to the United States with his mother Fatima and sisters Nerzela and Nermina (all of whom work at MBS) following the Bosnian War.
NEW ARRIVALS Accounts receivable specialist Robin Flenoid and her family welcomed Harper Marie Flenoid on September 5 at 11:26 a.m. Harper Marie weighed 6 lbs, 14 oz and was 18 1/2 inches long. Michael Washington, maintenance, and his family welcomed Jade Washington, his first grandchild, on May 9.
OUR FUZZY FRIEND A squirrel created some excitement within the walls of MBS when it decided to poke around the administration wing this summer. Special thanks to our maintenance crew for doing double (animal control) duty!
COOKING CONTEST At midday on August 21, employees gathered in the MBS parking lot to witness a total solar eclipse. Many departments held potlucks, and computer operations took it a step further. According to implementation supervisor Shane Lewis, cooking contests frequently become heated battles among the IT team members.
COSTUME CONTEST Below are the winners of the Halloween costume contest. For additional photos of the festivities, visit: MBSphotoshare. shutterfly.com/4068. Ash Street, First Place Dana Hefner Warrior of Asgard
“There’s still some rumblings over who makes the best chili among us so let’s take it to a different arena: hors d’oeuvres,” Lewis said. All employees were invited to cast their votes for the best dish at the “Eclipse Chips & Dip” competition. First place went to Matt Simmons’ ham & cheese egg rolls. Second place and the people’s choice award went to Joe Pritchard for his jalapeño fried mac-n-cheese balls.
Brad Johnnson took third with his bacon wrapped little smokies.
Call Center, First Place Cassie Abshier, Sally Ash Street, Second Place Shane Lewis IT Gladiator Call Center, Second Place Lauren Lessiack with her dog, Mermaid Ash Street, Third Place Brook Lockett Oompa Loompa Call Center, Third Place Angela Kopacezski Disney’s Ursula
THE BIRTHDAY GIRL
HAPPY ANNIVERSARY
In April, Systems quality assurance analyst April Johnson received balloons for her 37th birthday courtesy of her husband Brad. The duo eagerly await the birth of their twins in January.
Carol York, inSite business analyst, and her husband Scott celebrated 20 years of marriage in 2017. The couple tied the knot on June 7, 1997, near Newark at the farm where she grew up.
WHO'S WHO? Check out these fun LEGO-themed caricatures created by graphic designer Erin Chambers. Can you guess which MBS administrators and sales team members each minifigure represents? See the list at right for the answers.
DIRECTIONS: Fill in this puzzle using the last names of employees who celebrated their 20- to 40-year anniversaries in 2017. To find the answers, see the bios on pages 12-15.
ACROSS:
DOWN: 1. Dreams of a Winnie the Pooh retirement 2. “Nothing like being in the Rockies!” 3. The first letters of his five daughters’ first names spell out their last name
6. She commutes nearly 120 miles daily 7. He enjoys exploring the back roads of Missouri 8. She loves traveling in her recreational vehicle 10. Her fiance, sister and cousins also work at MBS
1. Enjoys playing and watching rugby 4. Takes an annual mission trip to South Dakota 5. He is No. 2 on MBS’ seniority list 8. She spreads her father’s philosophy of “taking pride in her work and helping others” 9. Enjoys drone photography 10. Her daughter retired after 20 years in the Navy 11. Editor of The Informant 12. His biggest pet peeve is listening to Chiefs fans after the Chiefs win 13. Her favorite quote is: “Teach the children...”
THE MBS INFORMANT | PAGE TITLE
THE MBS INFORMANT
PAGE 24 | DECEMBER 2017